American Home Shield Reviews

When the plumbers came, they initially diagnosed the wrong thing. When I saw water was still leaking, I found where the leak was at. The plumber fixed my water leak but my walls and ceiling are still open. My sheetrock also hasn't been repaired. Once the plumber has finished, AHS should automatically have someone else finish the sheetrock and the wall.

Every time the techs come, they try and fix my refrigerator. The first guy thought he fixed it but then it started to do the same stuff all over again. The sensor board was replaced a couple of times. But there was snow all over the freezer and I couldn't keep anything in it. The last tech was great. He took the back off and it was all frozen. He finally declared it was dead. AHS sent us different options. We could get a refrigerator or we could go to Lowe's and have a certain amount but pay the delivery fee. So we went with the first option and they would bring it and hook it up. We got a notification yesterday that they are going to be delivering the replacement.

I usually submit claims online, and it's simple. When my heater was not working, I did the claim around 11:00 pm, then a technician came in the next morning and right away, he told me what was wrong. The computer of the furnace wasn't sending the signal for the gas to open. He had to change that part and it had to be ordered. It was the weekend, and by that Tuesday, he had the part. He came out on Wednesday, and the issue was taken care of. Overall, American Home Shield is good. When I call them, they always help me. Their price is fair, and I found that they're the best in terms of coverage.

So far, my experience with them has been good. I had a light out and a couple of sockets weren't working. The tech was very professional and he did a good job. He swiftly found what was wrong and fixed it.

The service is great, but customer service is not that great. I don't know where the customer service line is from, but there is a language barrier. When I call, I don't ever get somebody that's fluent or understands what I'm trying to say. My last claim was during the holiday. It was for a water heater, and the gentleman said he couldn't get to my house for about five days, so I tried to call Home Shield. I was on the phone for three hours trying to get somebody and I asked them if I could speak to somebody that I could understand but they wouldn't pass me. So, I hung up and tried to call again to get somebody. After the third hour, I finally got ahold of somebody that was fluent and they helped me out. They told me what I needed to do.

Submitting a claim was pretty easy and their site is user-friendly. The techs have been okay. I had one bad experience with someone coming who didn't diagnose the problem correctly. I had a water leak and the tech diagnosed it so it could be turned down by American Home Shield and he can offer more services for his company. AHS sent out another company that was able to get the problem fixed. Everything else has gone fine.

American Home Shield saved me four times. One time, my heater went out. Another time, my AC went out. Then my hot water heater started leaking everywhere last week. All the things have been fixed in a timely manner. I can't say enough good things about American Home Shield. The technicians have been great. There were other guys that were all right. There's a shortage of workers possibly. One dude spoke good English. The other dude was sketchy. I noticed that they were here and I had to put my dogs in the room. One guy helped himself into my house. I don't want people just letting themselves into my house.

My AC started acting up. I was under the gold plan with American Home Shield. I had a vendor come out. They checked out the AC, told me what I needed. AHS called me and told me the price out of pocket would be about 2,000 something dollars. So, I thought about it. I called the day after and spoke to someone. I said, "I do not have $2,000 to fix this, but I know that your platinum shield plan will cover at least the Freon.” Because from what I was told, the Freon was $1,500. They cover the first $10 per pound, and I needed 15. It was a lot.

American Home Shield was excellent. The service is okay. When we needed a service call, they had someone come out and everything was fixed. Recently, we were having an issue with the furnace and somebody came out and fixed it. Everything was fine. We didn't have to pay anything out of pocket. Having the warranty works well because it seems like things break down when you least expect them to, and AHS was there. Sometimes, the people you speak to on the phone are not always that pleasant but at the end of the day, we get whatever repair fixed.

So far, everything is good. Recently, my water heater was not working. AHS sent somebody the next day and their tech Cameron fixed it. He was a really friendly guy. He opened the unit up and saw the heat element was not powering on. He had to empty the tank before he started doing anything but he the fix was quick.

I've been with American Home Shield for a few months. There was a claim regarding my washing machine. I've been having some issues with it. Each time I load it up, whether the load is small or large, I hear some cracking noise, especially when it starts. This last time I contacted AHS, I heard the noise through the cycle from beginning washing and spinning. I was concerned that the washer would stop in the middle of the cycle. So, I contacted AHS to take a look at it and let me know what to do. The recommendation was to replace parts in the washer.

I called American Home Shield on a Thursday night and put in a claim that my central air was not operating properly. The next day, I received a notice as to who it was going to be assigned. Since this was my first claim, I didn't know what was what. It was about 11 o'clock the next day when I received a call. I called American Home Shield, and they advised me that I could reach out to the company. I did reach out to them, and they told me that it would be Monday. They said that they were all booked up. I did call back to American Home Shield and asked them if there was someone else.

It's wonderful to be able to email and call and have things taken care of. I don't have to go looking for people. Recently, I had to have a refrigerator replaced and American Home Shield did their best. Unfortunately, with the situation of the economy, it took a long time. But they backed me 100% so I got a new refrigerator. I've also had issues with my garbage disposal, air conditioner and heat. There were no questions asked and there was no hassle. They were on top of it all the time. Their prices could be a bit lower but I get what I pay for. I'm very happy with them.

I recommend American Home Shield. I like that a lot of times I don't have to come out of my money with a big payment. It gives me peace of mind. And AHS send guys out twice a year if I call for free maintenance. And they all are thorough. The last got better, because sometimes it would take a while for them to assign me. And one thing I don't like with them is I have a certain company that works on my unit all the time and they know our unit, and a lot of times they don't wanna assign me to that company. I know that company could be busy and AHS may have to assign with another company. But I usually know a company that comes out and they know my unit.

My refrigerator was not cooling and I notified American Home Shield about this through a phone call. Getting through a rep wasn't difficult. They sent an email stating who the service company was going to be and that they would be giving me a call. They were excellent. They were able to tell me what the problem was and how the problem was going to be executed. They kept me abreast about what was going on all through the process. On one of the days that they weren't able to show up as initially stated in the email, the vendor assigned to get it done reached out to me to tell me that there was some logistics issue with his car and he wasn't going to do it on that day. He scheduled it for another day. On the day that he said he was gonna come in, he was able to come take care of the issue.

My latest experience with American Home Shield and most of my experiences so far have been good. It's good service. They usually have no problem getting somebody qualified out here. We've had to have some new plumbing in the kitchen. We had to have a leak fixed under the house. We've had to have our range fixed three times. I did have a little bit of an issue. I wasn't really happy. The motherboard inside the range went bad so that it wouldn't heat up. The first time, it wouldn't heat up. The second time, it wouldn't heat down. The first time that we had it done, AHS sent somebody out here. We were supposed to have the whole piece, but they only brought the motherboard in hand, and it only lasted three months and then it went bad. So, we had to pay for full service all over again to have it replaced.

When I make a claim with American Home Shield, I call them. I pay my deductible and they assign a service request order number. They reach out to somebody local that they contract with, whether it be an HVAC company, electrical company, or plumbing. They also provide me with the name of that company if I wanna call them directly rather than wait for that company to reach out to me, which I always do because I need to do it around my work schedule. They see the work order come through and I say, “Can we go ahead and schedule the appointment?” And we do. After the service is completed, American Home Shield sends me an email to close the loop and just ask me how that company was. I give them my honest opinion.

I had my regular people do service on the heater for the winter. It would turn on but it would go right back off. They found it needed a new gas valve. AHS sent a contractor and they did exactly what the service people said the heater needed.

I had a plumber come out and fix under my sink and it just cost me a flat fee. I called in because my pipes under the sink were rusted out and I wanted it to be replaced, but American Home Shield put it down as a faucet with that. They tried to charge me a double fee and I said, "Absolutely not." They had that recorder on and it wouldn't listen. So, when I got the call from the plumbing company, I let them know that it was not my fault. I explained to the rep what was wrong. I didn't call in for my faucet. I called in for the pipe under the sink. So, they fixed it. The company canceled that and redid it, and the rep said they didn't charge me a double fee. So, I'm waiting for my Visa to come through to make sure they didn't.

The ice machine wasn't working. I reached out to American Home Shield online. Their website easily guided through. Sears came out in a couple of days. Everything was fixed in about two to three weeks because we were waiting on parts. I had a good experience, but I would not recommend AHS. This is the third time I called them on the same issue and the other people said they can't fix it. They don't have the parts. They were telling me it was an electrical problem. It wasn't a refrigerator problem. It took three times for me and I had to pay out of pocket the other two times, too. Also, when I talk to them on the phone, the customer service is horrible. I'm gonna be changing another company because it's too expensive. I can pay with another company the same amount I pay for one year and they give me three years.

For a day and a half, I didn't have heat. The AC unit would click on and click off. I turned it off because we had some nice days where I didn't need heat in the evening. When the temperature dropped back down and I needed heat, I turned it back on and it started making a really loud weird noise. It would click on for a little bit, heat up a little bit, and then just click off.

I've had American Home Shield in my old address for years. I got the tune-ups in the winter and the check-ups in the spring. I had to use it for a refrigerator, a garbage disposal 13 years ago. When I moved in here, the previous owners left their washer and dryer. The dryer was not working. The guy came out and got it working, but it smelled like burning rubber and he didn't seem concerned about that. He apologized. He said it was probably an old belt that needed to warm up. But he was an awesome person and we laughed about it and tried to figure out how old it was. At that point, I had already made up my mind I would buy a new one.

Crispy Air diagnosed the air conditioner because the compressor locked out due to overheating. They brought out a compressor to install it and they were able to turn the compressor on the old one. But they found a leak and they put in new Freon. They were out in about 50 minutes. They were good guys. I've had AHS for a long time and the only problem I've ever had with them was a thing on replacing a shower valve. They only do cartridges. Outside of that, they've been very good about everything and most of the contractors are good people. They've got some subs that didn't work out too well but for the most part, they have been very good. Also, their pricing is okay. When you're down here in the desert with four heat pumps, refrigerators, and everything else that can go wrong and the cost of everything these days, insurance is the smart way to go.

It's been okay with American Home Shield so far but it could be a lot better. For the most part, they've taken care of what I wanted but it's not in a timely manner. Also, I call them to file claims and I’m in no way prejudiced but you just can't understand the reps sometimes. I'm having a problem right now where the motor went out in my furnace. I had been calling and they weren't understanding.

I called American Home Shield a couple of times and the reps were very nice. One time, it was out of the state and the rep wasn't clear. He was repeating whatever question I asked, and I knew that he was reading a scripture. He wasn't answering my question. So, I was dissatisfied. But the contractors came out fast enough. But unfortunately, they misdiagnosed my heating system. The technician said that there was carbon monoxide and he shut off my heating system. They told me that I needed a new heating system, which would cost $8500. I got four other plumbers on my own. I paid from my pocket to them just to make sure. They tested the carbon monoxide in my house. I have seven detectors and nothing has happened. They fixed my heat system and it's working. I didn't need to change my heating system. So it was all a scam. I'm very, very disappointed with Home Shield.

We have a Whirlpool refrigerator and we were changing the filter. We are on well water, which means that there's much more sediment than you would typically get on a city municipal water system. When we changed the filter, the water flow suddenly stopped. One of the procedures is that you're supposed to run 128 ounces through and throw it away once you replace the filter. We were about halfway through that, and water just stopped coming. So, that was when we initiated the claim with American Home Shield.

I had no power to my thermostat. I submitted a claim through American Home Shield's website. Originally, I thought it was an HVAC unit concern because my heater wasn't turning on. Then the HVAC technician came out and said, "No, the unit itself is working properly. It was the fact that there was no power going to the unit. I then put in a second claim to have an electrician come out to see what the power was. The issue was in the power. So, the first claim was through the HVAC, and the second claim was through an electrical concerning no power. I paid two co-pays.

We're happy with the claim process and the contractors. So far, the people that have come were very professional and polite. The last claim we had was when the faucet was leaking and Plumbers, Inc. came out. That whole claim process went extremely well. I wanna recommend AHS to my family members.

National Platinum Service fixed my dishwasher that was leaking. They were professional and knowledgeable.

My wife calls most of the time to file claims and she doesn't like the fact that a lot of the people that she talks to can't speak English very well. Also, at times, I don't think AHS is worth the money. Some of the contractors they send out here are a little less to be desired and I don't think they're very selective on their contractors. The pool guy is really good but we have to specifically ask for that company because they'll send out another company that has ripped us off before.

I've had two claims with AHS and they were taken care of very quickly. One was for the dryer and the other for a faucet. The contractors were very professional and I only had to pay the deductible. Having AHS not to worry is a big load off the shoulders.

Calling in didn't speed anything up so I started doing the claims online. I had to talk to someone to find all the rules and ins and outs and once I figured that out, it was easy. It's not always immediate, but American Home Shield eventually gets the job done. I usually get a text with every step of the claim, so I'm usually well-informed. I had to have a door replaced on the washer, and I had to have some knobs fixed on the stove. The person's attitude was pleasant. One visit was to initially assess what needed to be done, and then the second visit, which was about a week later, was them fixing the issue. It took about two hours to fix both issues. I would like American Home Shield to be a little quicker. But for the money, they're worth it.

I've been with you guys with two different properties. I was about to put them on a third one but my last experience wasn't so good. We had this fridge that broke and the claim is still not resolved. It's been forever and not having the fridge working is a major headache. The year before, we had another fridge break and the attitude was totally different. The claim was resolved super fast. This time, the tech got to see the fridge very quickly but after that, there was nothing. I went to check with American Home Shield but their system didn't even show he had visited. I called the contractor and they didn't know they had already visited. They said that they already sent the estimate for a part and it was in AHS's hands to decide what to do.

My five-year-old air conditioner's fan wouldn't turn off. The tech was out the next morning. He needed a new part in the thermostat so they replaced that. I've used AHS for everything and I've gotten my money's worth. We've been in here 20 years and they have changed out all my appliances and fixed my pool pump. They paid part of the air conditioner too. But the cost is out of hand. It's gotten to be where it's a monthly expense I don't need. I'm thinking seriously about not having it anymore.

The repairs on the air conditioner and electrical went fast and I didn't have to wait a long time for the service. I love the contractor, May’s Heating and Air. They were very good. But I wasn’t too pleased with A1 Heating & Air because they didn't check my unit when they came during the summer. They just said it was Freon, which I knew it wasn't because a couple of months earlier, I had the tune-up on it and the guy from May’s told me that my unit was running very smoothly and it was good. And by me having a checkup twice a year, that helped with keeping it up. When you have to call someone out for repairs, it's nice to know that a lot of this stuff is covered in your contract with American Home Shield. Overall, it’s a good service. Other than that one incident during the summer, it’s been a positive experience.

There was an electrical fire in the furnace and the contractor called me shortly after I submitted the claim even though it was late at night because he saw the issue and wanted to make sure that everything was safe. I explained what happened and he asked me some follow-up questions. We submitted the claim on Saturday night and he was out Monday afternoon because he didn't have Sunday hours. He was fantastic and I'd hire him again on my own. I ended up recommending him to somebody who I had gotten some things from Facebook Marketplace while she was still here.

I've been with AHS for seven years and I like that in case something happens, there would be coverage there. It takes away the panic of something going wrong. They've been dependable. I haven't had any claims issues and everything has been an easy process. I had an issue with the HVAC system recently. I called them and spoke to a rep. She was fine. They sent me emails and texts, and then the company followed up. They wanted to confirm my address. I was really impressed with the vendors. I hadn't heard of them before, but they were friendly. They called ahead of time. A lady also sent me a text with the person's name and a picture of the person, so I knew who to expect. It was a good experience. Before they did it, they also told me what would be needed. When it was finished, they told me what we needed. They said that they were sending the follow-up to American Home Shield. I requested a copy of that and they emailed me also.

I had my air conditioner serviced for winter. AHS sent me a picture of who's coming so it can't be anybody phony pretending to be them. The techs were friendly enough. They knew what they were doing and they told me. They found that one of the motors was bad and they replaced that through American Home Shield. I like that other than the $85 I have to pay upfront, I don't have to worry about anything going wrong with the appliances in my home.

We had an icemaker checked. There had been two other techs who had looked at it. The last tech replaced tubing at the back and it helped to some degree with the water dispenser issue that we had. But he didn't fix it and the ice is still clumping together. But it's something we can live with. AHS's contractors are very professional. They're good at calling to say if they're gonna be late. I knew exactly when to expect them. It's been a very good experience with AHS. Do your warranty with them.

The contractor was polite. The tech explained everything he was doing. He was pleasant and polite. He told me the fire of the heating didn't come up because of the weather. It wasn't cold enough out there. But he tightened all the wires up. I asked questions and he explained it. I said, "I don't mean to ask all these questions, but I just like to know." He said, "I'm glad you asked. People need to know what somebody is working on and what they're doing." I was very comfortable with him in my home. AHS needs to get somebody who can speak English. The rep could barely speak it. I couldn't understand a word she said. Also, every time I turn around, AHS is going up in price. I don't like that and that they don't inform me about it. Other than that, I've had a good experience with them.

Underneath the sink, the sump pump was not working. When I run my dishwasher, it would overflow underneath. The tech noticed that the drain was leaking too. He fixed the drain and said, "There's nothing wrong with your sump pump. It's working now." But it was getting hung up. After he left, I had to fix it. I took it out from underneath the sink, took it apart, cleaned it all up and had it working briefly. But the switch was probably bad in it. I didn't want the same people that came back before. AHS sent another guy out here who said it was shot and that it wasn't working. So they replaced it.

I had an issue regarding my microwave. It wouldn't warm the food and the door wouldn't close. I was told that a tech would reach out to me within 24 hours via email or phone call when I submitted a claim online. Via email, I received a notification that a Sears tech would be servicing me. The service provided by the Sears techs was A-plus. I really enjoyed them. Very polite, did the work and didn't leave a mess. They also answered questions that I asked. Currently, the microwave is working well, like back to its usual self.

We've had good success with a couple of issues and not great success with a couple as well. We had an air conditioning issue that really didn't get resolved. We had somebody come out and look at it a couple of times, but nothing really changed with the performance. They did some routine maintenance and that was it. We gave up at that point. In terms of the vendor selection on the air conditioning issue, I wasn't really impressed with the vendor that was selected. We also had an issue with the shower that ended up being the shower itself, and like the tub itself, wasn't covered by the warranty. But we had a refrigerator issue that got resolved well. Overall, my experience with AHS has been positive.

We were having some issues with our refrigerator unit. American Home Shield sent a vendor who was extremely rude and unprofessional. They recorded when they were in our home and brought their nine-year-old child while they were doing the repairs. They said they had done the work and left. But the problem continued. When they came back again, they were being rude. At one point, I had to tell him to stop because I was gonna call my husband. The tech said, "You don't have to bother your husband." And my husband heard that he was raising his voice at me. And he came from the other side of the house and he said, "You know what? Stop talking to my wife like that. Get out of our house." My husband said it was very unprofessional for them to bring a child to do the work. The tech said that he always brought the child because she was a witness. My husband told them to leave our home and that we would call AHS to send someone else.

I like having the AHS warranty and knowing it's there. I submit my claims to them online, which is easy. Recently, the power went out to our master closet and the breaker didn't trip. So instead of me fiddling with it, because it's electricity, I called someone in. R&R Electric's tech came out and he was wonderful. My mom's elderly and she was using the restroom which is in the master bedroom, and he came right when she went in there, so we sat and talked for 10 minutes until she came out. Then, it took him five minutes to get the issue fixed.

I know everything is modern and everybody wants to go to computers. But not being able to call someone and talk to somebody when you got a problem is pretty bad. When my hot water heater went out, we typed it on the computer that the hot water heater went out. But AHS sent the job to a company that did heating and air. We found out when the company called us. I asked them if they worked on hot water heaters and they said no. So, I was trying to call AHS and there was nobody to call. There was a number but only their vendors that they use had the number to reach AHS at. I had to wait for that vendor a day later to reach out to them and tell them that they didn't do water heaters.

When I called them to submit a claim, I talked to a live representative and they told me who the contractor was, that they would get ahold of me, and they followed up with an email. The process went very quickly and easily. The contractor, Pruitt Plumbing, sent the people over and they did a really good job. I had a plugged-up drain and they fixed that. I also had two garbage disposals that didn't work and they put new ones in. Then, there was a pipe on it that was broken and they fixed that. Aside from that, they put in a new faucet and I paid extra to have them put in my dishwasher. They did that all at once and it took close to three hours to finish. But when I first got the warranty, AHS told me the deductible would be $75. This time when I called them, they charged me 100, so I was a little upset about that. Other than that, American Home Shield has been very good.

I can speak very highly of Appliance Guy. With the previous claim that I had before this particular one, it was months before somebody called me but in this particular case, Appliance Guy called me the next day. But that was on him, and not on American Home Shield. He had the parts on hand. Appliance Guy was awesome. I just can't speak very highly of American Home Shield.

Having American Home Shield, I don't have to worry about big costly things by myself. We just moved into the house and at the top of it, we have a bathroom which when my kid turned it on, it was leaking downstairs. I called AHS and talked to someone. She was good. She told me at first who was coming to our house and then they sent me some email and text messages. The tech checked it and didn't see anything. I haven't even used the shower yet, but they did turn it on and they looked and looked and there was no leak.

This is the first house that I've ever had and there are a lot of potential big issues. It's nice to know that you're covered if something drastic goes wrong. Having AHS eases the whole home-buying process. Their service has been great. I've had lots of issues with my house and they've helped me get people out here to fix it. For the most part, our experiences with the techs have been good. There was only one that I didn't like. It was a plumber that was negative.

I've had AHS for two years now. I like that they send out reputable companies. It’s also easier than trying to go in the phonebook. I had a garbage disposal issue recently. The claim process was simple.

Service with them was really good. They were quick to respond to an issue I was having with my refrigerator that wasn't staying very cold. They set me up with Mighty Maintenance to assess the issue. The tech called me fairly quickly and he was able to tell me over the phone what was wrong. It was a very common issue with the brand I have. He was able to get the parts ordered and fixed it for me in a timely manner. AHS helps with the overall cost related to maintenance on different things in the home. If I had to have that refrigerator fixed by myself, it would have cost me $800 to fix it. That's a hefty toll on my pocket.

I've been with AHS for three years now. I knew that my home needed to have some protection. Otherwise, the service cost was gonna be outrageous. I like that any time I need some assistance, I can just pick up the telephone and call them. For my recent claim, the panel of my garage door was worn out and it wouldn't open. I called AHS to submit a claim and it was very easy. The rep I spoke with was excellent. The tech that came out was very good. He was very courteous and knowledgeable. He changed the panel. I also had an issue with my freezer door and they came out to handle the problem.

Wanted a new company to deal with and received a better plan from American Home Shield. The representative was very helpful and professional. She Answered my questions and explained in depth what was and was not covered.

Our most recent claim was quick. The tech was in and out of the house in 20 minutes to fix the stove. I offered him a cup of coffee and he wouldn't even take my coffee. But he was very gentleman-like and nice. I really enjoyed having him here and getting that fixed for us. The top burners of the oven wouldn't light. There was too much dirt back where the flame comes out. He cleaned the whole stove. There were only two front burners that weren't working, but he took and cleaned all four of them. Everything's great now. We also had to have our furnace changed. It was also quick. I appreciate that the most. I also appreciate the workers who came in because they were polite. We've had AHS for a long time. Each time I've had to use them, they were great. I wouldn't switch to another company.

For our recent claim, the air conditioner didn't wanna stop. It would start and then stop, and turn on again by itself. I called AHS to submit a claim and it was very easy. The techs checked the air conditioner. We found out it was a part first. We saw that part was fixed. But then it wasn't that part. It was another part. So we had to call them and they came back. There were no problems. Everything's perfect now. I'm very satisfied with the service of AHS. They're good, fast and reliable.

The copay used to be 60 bucks. Now it's 100 which is a bit high. But that's okay. Recently, my dryer stopped producing heat. AHS took my copay and said they're gonna choose a contractor for me. They sent in two professional guys and they repaired my equipment well. It took them some time as the dryer is upstairs in a squeezed place. But they disassembled the entire thing and opened it up.

Every time I've had a problem, the people got me connected to good service people. They came out and took care of my problem. It's been great. With American Home Shield, I don't have to worry about trying to find someone to come out and take care of my problem. If something breaks and it's covered under my home warranty, I don't have to worry about going out and looking for something. It makes it all very easy.

American Home Shield is good. I had a claim for my bathroom sink. I did one about my AC unit. I haven't got that finished because it's pricey. So, I'm dealing with my outlet. But my experience was great.

Most of my claims process were done online. I just go to their website and log in to my account, and then select the item that I need to have addressed. Right then, we give them the deductible information and they facilitate it from there. Most recently, we had them out to fix our garage door because it got stuck. The spring broke. We had to replace the spring and some bearings. American Home Shield only covered the part itself that has failed so I had to pay around $900 out of pocket. I also had a claim when the flap in the ice maker that keeps it cold on the inside was staying open. The company came out, took it all apart and repositioned it correctly. The deductible covered it.

American Home Shield would forward the information. They would send me an email telling me who the provider was, and I would get a call saying it has been referred. My recent issue was the refrigerator. It created an ice bed in the freezer bottom as if there was excess water coming from some place. The contractor came out, it was a clogged plug at the bottom where the excess water wasn't leaking. So, it was just it had to be cleaned. The guy that came out was very professional and did his job. He completed it and everything was fine. I haven't had real complaints, but American Home Shield is overpriced. I'm not sure if I'm going to keep them. They get who they can get.

They had to repair my refrigerator a couple of times. Then the third time, they said that it couldn't be repaired so they offered me a new one. So I had to get a new refrigerator. They gave me the option to look at refrigerators and I picked up the one that I wanted. They covered it in full and it was an upgrade for me. But when I had a heater that needed to be repaired, I ended up paying for code and other parts that were not covered. It was about $900 out of pocket.

We had a microwave-wall oven combination and the microwave was overheating when we didn't use it. I did a claim with American Home Shield and that was pretty good, except they didn't have the wall oven-microwave combination in there. They only had the microwave or oven in it. I chose both of them and then I put the serial number and that worked.

I initially called American Home Shield because the bathroom was running. Water was squirting out of the bathroom faucet. When you turned it on, it wasn't flowing smoothly. It would spout out. Also, to check a leak in the washing machine. There was a leak in the hot water faucet. The faucet was fixed. The toilet wasn't running when he came. When I called to have it checked, it was quiet. It stopped running. So, he didn't do anything to the bathroom and the toilet, but it still runs off and on now. It's an ongoing thing. All he did with the washing machine was tighten one of the knobs and one of the screws to stop the leak. I asked him if that pipe had to be replaced. He said it was fine and it was just that the turning knob was loose. That was why the water was leaking.

The serviceman from City First did a good job and on a timely manner. He kept in touch with me and let me know what time he was gonna get here. My concern is that when you have one serviceman in one area and he's at another house, it might take him longer. AHS should always have a backup and not just have one serviceman in each area. Also, they don't cover everything. They cover some of the appliance, but not the garage. Other than that, I would tell others it's a good service to have.

When I reach out to American Home Shield in the evening, it's fairly difficult to get an actual person. Usually by the time I'm able to call, everything is closed. When I needed some updates done to the electrical panel, I liked the timeliness of the tech coming out and explaining everything. Everything that he checked and what I was sharing with him that the inspector had said was an issue. But when he looked at it, he said it was not an issue and then he explained why. So all of that was great. The only thing I'm missing is a follow-up email. So I'll reach out to them.

Our dishwasher stopped working and I called American Home Shield. Nobody answered the phone. It was just an automatic recording that asked me what was wrong. I told them the dishwasher and they said they were sending a tech out and they sent me a text saying it would be Runyon Appliances. Then they contacted me in 24 hours. The technician came out and said the motherboard was bad and we needed to replace it. So, they ordered one. When it came in, they came out and put it in. Then the fuse went out, which he said was fairly common. When you put a new motherboard in, the fuse will go out. So, he put a fuse in and that worked fine.

I'm so happy that American Shield is providing the services on time and they're professional. I would highly recommend them. I had a plumbing issue and at the same time, I had an issue with my fridge. I called in and I told them what the issues were and they gave me the company that would be calling me on the phone. They contacted us within a day and they came within a week. Two days later, both issues were solved and I just paid my co-pay. It's more than the other companies I used to pay, but it's worth it. The technician was very good, very nice, and very responsive. He came within the time that they mentioned they would be coming. I'm very happy.

My water heater leaked all over my rug. The contractor came out and evaluated it. Then they replaced the water heater and American Home Shield paid for it. We had to pay for the extra stuff that we wanted. But other than that, it was fine. The company that put it in did a really good job.

I had an issue with the refrigerator and they took care of it. I made an appointment online and they called. The contractor was able to come in the next 24 hours. They sent me a text with the tech's name, and then he called me 20 minutes before the service and let me know he was coming. He fixed it. He did a good job. He was great. I'm very happy and I like American Home Shield so far. I also did an HVAC tune-up and it was a really good experience as well.

American Home Shield has quicker services coming. We don't wait weeks and weeks to get a provider to come out and fix something. Before that was our furnace. The igniter wasn't firing to the gas. The tech was out one day, evaluated, didn't have the part. So, he had to come another day. He was here a couple of hours. The last issue was our garage door. It wouldn't go down. The company came out one day. The tech had to evaluate it, and he came out another day. He was here a couple of hours at least as well. He replaced the garage door opener. Both men were great.

We did a claim for our dryer that cost us $100 for the guy to come out. Then we just had a problem with our garage door and it also cost us $100 for them to come out. The tech was here for about 10 minutes. He said it was an adjustment, and that was that. We could have gotten the people that sold us the garage door opener out here for less than $100. So American Home Shield is just not working for us. We've spent over $1,000, and right now, it's not seeming to be worth it.

We called American Home Shield when our air conditioner stopped working. A couple of days later, a guy came out, fixed the fan motor and a couple of capacitors, and everything's been working fine since.

Anything that I've needed to be fixed, they've come out and got it handled. So far, the service has been good. When my stove burner went out, it was fixed. Also my refrigerator had two things wrong with it that they fixed last week. The claims process was really quick and easy. I just went online and told it was my refrigerator. That was on a Friday after 6:00, and somebody was contacting me on Sunday afternoon to set an appointment for Monday.

My experience with American Home Shield has really good. When my oven went out, the contractor was Johnny-on-the-spot, like within two days. I had the oven fixed within 20 minutes. Also, the tech was very amiable and said that if anything else happened, to just give him a call. But when I had the air conditioner fixed by the people here in Virginia, that took almost six weeks to accomplish and they didn't answer my phone calls when I would call them and ask them, “Can you get out here and fix this?” I will tell American Home Shield if anything goes wrong with my air conditioner that I want a different company.

AHS put a hot water heater in recently and I am completely pleased with them. I made the claim online and their website was okay. I'm old and I was able to do it. Then, the contractor did all the communication through text. I got the name and phone number of the contractor but I didn't talk to anybody but the technician. He was a doll and he didn't want banana bread.

AHS helped out recently with our AC unit. Initially, the service provider that they sourced wasn't able to do it within six days when I asked. So I circled back and they got it rescheduled with somebody else. And it worked great. The guy who came was really helpful and nice. He said it was the compressor, the little black thing in the AC box out on the side of my house, and that there was a little silver thing that feeds into that compressor that was causing the issue. He got that fixed and the AC is working now. It's been pretty easy to work with AHS and they're able to get the service source fast. The communication’s there and the warranty is a good security blanket.

The washer and dryer was leaving rust on the clothes and it was getting unbalanced repeatedly. I made a claim online with AHS and their website was pretty straightforward. But there's no place to include notes. You can only do a couple of key tick boxes, unlike when I do a claim over the phone with them, I can give them the explanation then they always put that in the file so that the contractor who gets it gets all that information. Other than that, I got the name and contact information of the contractor and STA Services came out. Working with them has been pretty good. The tech had to replace some parts and he's working on finishing that up to make sure that the washer is back to 100%. He also told me how to replace the parts so that it would not get unbalanced.

I just had a water heater replaced and the claim process was super easy. I went online and made the claim. American Home Shield took care of everything else for me. A couple of days later after making the claim, a really cool and awesome dude from Lake Shore came out and looked at the water heater. I was super happy with him. The following Monday, American Home Shield had all things approved. They covered the repair. No questions asked. I only had to pay my $125 deductible for a $700 water heater. On the whole, I like the ease and simplicity of American Home Shield. I was happy with their process.

I had a claim a week ago. My toilet was running and it was qualified to be fixed. There was another toilet but I didn't understand why it didn't qualify to be fixed. Both of them had the same problem. I was told that the issue with the other toilet was due to secondary wear and tear. The contractor that came was fine. American Home Shield sends me pretty much the same people every time. The tech does what he's supposed to do and fixes the problem. I was okay with the repair but I had to pay for the other toilet out of pocket. Other than that, the home warranty covered everything else.

My washing machine struts had gone out and my unit was off-balancing a couple of months ago. I called American Home Shield and the technician, who was local, came out relatively quick. From start to finish, it took half an hour. He left a little bit of a mess he made and cleaned it up on the spot. AHS should provide some information for customers to be careful of scammers out there saying they're from American Home Shield and they're not.

The water heater was leaking and it was not heating up the water quite the way it should have and had rust. Taylor Plumbing came out and inspected it. The guy said he could put back what I had and I said I wanted a bigger tank. He told me to call American Home Shield and let them know I wanted a bigger size because they're not gonna pay up. I said I would be responsible for the difference. So, I paid the difference and he installed it. AHS is a great thing. You pay a little money upfront for your policy but if something happens, that'd be the air condition, the water heater and the refrigerator, you can call them. They send out somebody. If it can’t be repaired, then they replace it.

Our double oven caught fire and I called American Home Shield. It was extremely easy to submit the claim once I was able to understand what the person was saying on the other end. He had a very thick accent and it was hard to understand. Sears A&E, the contractor, called the next day and the repair person was here within just a few days. He was consistent, very polite, pleasant, and diagnosed immediately what the problem was. So, he was very easy to deal with. It was a three-week-long process though. It was no fault of Sears because the person that he spoke with to order the fan and the motor ordered the wrong part numbers and that was from LG. Therefore, we had to wait another whole week.

I was very favorably impressed with the first guy who came out. He did very thorough diagnostics and finally came to a conclusion as to what the problem was and came to a workaround that enabled me to continue living comfortably on the two floors of the house that I mainly use. He found an open duct and after that, he was waiting for parts from American Home Shield. That was in late August and then sometime in October, a different couple of guys finally came out. They were nice and surprisingly knowledgeable, conversationally cooperative, clean, courteous, polite and got the job done in an hour. They did their job and I was fine with that. They took a look at the problem and said they needed to get some parts. They came back with what amounts to duct tape and plastic hangers. So they were done in an hour.

The first time we used American Home Shield, we needed a plumber to install a hot water dispenser in our kitchen. The guy wrote it up in such a way that changed the whole thing and American Home Shield refused to pay it so we got our own guy to do it. AHS paid $200 of the expense. The second time was for the air conditioning and they sent out a person who was good and did everything he was supposed to do. Our air conditioning has been working fine since then and that’s been at least six months.

The kitchen faucet was broken and it required being changed out. The repair person had to purchase the replacement and it took a couple of days.

I've had good luck with American Home Shield. I used the washer for about a month and then, it started leaking over. The techs tore it apart and the bottom had rotted out of it. AHS bought me a new washer. It was nice. I’m glad I have it. This home had a bathtub and it was taken out. A roll-in shower was put in as well as a plastic type pan. When it gets hot with water, it expands. When it contracts, it goes, “Tick tick tick.” I thought I had water dripping but it was the pan.

My thermostat was broken and I called American Home Shield, and the tech fixed it for 125 bucks. You pay for a service and you get it.

I had an emergency shut-off on my hot water heater that I wasn't aware of so there was no hot water in the house. The tech took a while to get there. But once there, he turned it back on and told me the battery was dying and explained what happened. The coverage with American Home Shield seems to be good but the copay was a little bit higher than expected. I was expecting about $75 and it was over $100.

I was having an issue with my thermostat and the tech just switched the wire. We could have fixed the problem. The experience with American Home Shield has all been positive and the customer service has been great every time.

I had a blockage in my commode and it was related to the septic system. The tech came out and emptied the tank and took care of it for me. It took a little bit to find the top of my septic tank. But the tech was very efficient and got it done. Regarding the website of AHS, it's okay if it's just a straightforward request. But if you have a question or a problem, there's no place to explain what's going on. I'd like to have a comment column there.

I had a leaky faucet I needed to have looked at. I submitted a claim online through the online portal of AHS. It was an easy user experience. Everything was very well organized there. I had no issues or questions as I was doing anything. Within the day, I knew it was going to be F6 Plumbing. I also got a call from the plumbing company. The day of my appointment I was sent, “This is the plumber who's coming out. This is his information and the time he'll be around.” Very professional and good company. It was a good experience. There turned out to be other issues with my water pressure. They had to get me a quote for that. But they said once I fix the high water pressure, that the leak would fix itself. My husband just rigged something and we're good. I would recommend AHS for the peace of mind ‘cause things go wrong being a homeowner.

We had a problem with our heater. It wouldn't click on. We called to have someone come out and look at it. They were very good at giving information about the contractors. They texted, called and emailed. I knew exactly what was going on. The guy that came out was awesome. He had to replace the thermostat. He also had to tighten up some things that there was a leak on. Everything is perfect now. We’re very happy. AHS is easy to contact, set up appointments and get things done that way. But the plan that we bought should have been explained more ‘cause it doesn't cover a lot. Nothing on the pool is covered, but we didn't know that when we signed up. There are also other things that weren't covered as well.

My experience with AHS has been mostly good except for one very bad experience. I had a contractor that they recommended that did not have a valid license in the state to do work and was actively being sued by the state for defrauding customers. When I told them about this, they called the guy who then started blowing up my phone, coming around my house. I finally was able to talk him down and he stopped coming around. But it was a very uncomfortable situation that they put me in. I told them the situation that they put us in, and the lady on the phone didn't either understand or didn't care.

I called American Home Shield and talked to them. They started out at $94. I told them I'd pay $64 a month. The rep came back and said they'd do that. I got the best one they got. Five days after it went into effect, I opened the refrigerator and my meat was spoiled. American Home Shield got somebody out there within two days and got it fixed. It cost me $125. They took care of the rest of it. It saved me $3,000.

We've been happy with the service. Everything's been timely handled. Best Mechanic came for the recent hot water issue. They were fantastic. I appreciate their customer service, timeliness and alertness on when to be looking out. Our hot water heater would cut off. We had to hit reset repeatedly. The first time a repairman came out, they hit reset, and it seemed like it was good. It didn't trip any breaker. After he left though, it continued to do it, and I started having to reset it every day if I wanted to have hot water.

The request works fine. What happens after the request depends. We get some good contractors and some bad ones. We had a claim for a leaky kitchen faucet. A contractor came out in response to the service request. Most kitchen faucets are cartridges. But this young fellow stripped the threads on a high-end faucet. It took four visits and we had to get our own contractor because everyone they sent was incompetent and couldn't fix it. It was a nightmare getting reimbursed. That was one horrible experience.

I've had American Home Shield for about over 10 years. But I had to let it go because I wasn't making money. Then I got it back and I've told so many people about it because I love it. The customer service guy was alright. But I hate that everything is overseas. You can't understand what they're saying. They talk so fast. I had to slow him down a couple of times. I was telling him what the problem was and he said, "I don't see that." But he eventually found what he needed to find to help me. He did it right away.

I'm happy with American Home Shield. We've been a customer of theirs for almost 20 years. They always answer my questions quickly. For my heater that was broken, it was the circuit board that drives the motherboard. The contractor diagnosed it on Friday and repaired it on Monday. My cost if I'd had it done would have been over $1,000. But it only cost me 100 bucks. When I started with them, it was $50 for a service call. Last year, it was $75. This year, it's $100. But if I called the company myself, it would have cost me 129 for one company and 179 for another for them to come out, and there are no parts in that.

I use American Home Shield periodically for repairs at the house. The contractors are respectful. Most of them have little booties for their shoes. Some have asked me if I wanted them to put on a mask. Recently, we had a leak in a toilet and we couldn't tell if it was broken or if there was a moisture problem at the bathroom below it. A contractor came and inspected the toilet. They didn't have the right parts to finish what they were doing so they came back and fixed the toilet. The secondary issues are not covered, but the main issue was handled. If they weren't able to determine that the toilet was leaking, they would have cut open the sheetrock below it. Now, we still have some moisture damage to the sheetrock below, which was most likely caused by the toilet that they fixed.

Family A/C Service was very good. Our air conditioner had to have a capacitor replaced and they were able to get that done. With American Home Shield, I like the fact that I don't have to worry about major outlay of money when something breaks. We just pay every month and know that it's gonna be covered. But I was not as happy with All South, the previous contractor. When Family came in, they found a part that had been taken off the main shut-off switch for the breaker for that particular air conditioning. We've got two units in this house. They said that each air conditioner is supposed to have their own shut-off breaker. That one had been removed and bypassed. American Home Shield said that if we were to ever put the house on the market, we would have to have that part replaced again. That didn't make me happy hearing that.

The repairman checked the dryer, took it apart, and found the problem. I was satisfied. I wish the cost was lower though.

In the beginning, American Home Shield was great. I had no problem with obtaining services. But throughout the years, it's changed a lot where you can't even talk to anybody in the United States if you need assistance with your claim. You're talking to somebody in another country where there is language barrier. They make it very difficult now. It's garbage. They make every excuse not to pay out on your claim. That has been within the last couple of years. Everybody that they send for repair is not somebody local. They'll show up but won't do the job. They'll say, "We need to put in for approval," then you don't hear from them. If it is approved, then they can't get the parts. They're quick to tell you no without diagnosing the proper work. Sometimes I need more than one option but they make it hard for me to get another contractor to come out and look at the problem for a second opinion. It's been horrible. I'm considering canceling them.

I made a claim for the water heater that wasn't producing hot water. We did a video call and they took pictures. But they have not shown up yet. They told me that the video call happens first then they make a recommendation to American Home Shield and American Home Shield approves or denies. Once it's approved, the parts are ordered then they come to install the new water heater. The video call was on Friday. The approval came on Saturday. On Monday, I paid for the expenses not covered by the policy. She told me that she would notify American Home Shield. It's my understanding American Home Shield received the notification. But this is where it falls apart for me. Some people say the service provider orders the part. Some people say American Home Shield orders the part. But nobody seems to know who orders the part. I don't know if the part has been ordered. Nobody else can tell me that.

Water was pouring out of the water heater in my garage. I did the claim on American Home Shield’s app and it was very easy to use. The repairman was excellent. He came in on Monday, saw the problem and also realized that my husband should have turned the power off for the water heater. He turned it off then told me he was gonna try to get the company to move quickly to get me a new water heater so we didn't have to take cold showers. When he came back to bring the water heater on Thursday, I was way on the other side of town, but he waited until I got home. But I had used American Home Shield for my pump to heat my Jacuzzi that went out. They didn't cover that one so I was a little upset about it. I still didn't understand it ‘cause I have the silver package because I knew I had a pool with a Jacuzzi on it.

I called American Home Shield when my water heater started leaking. The contractor explained everything that they were going to do, that they would notify me when they were on the way. When the technician was on his way, he sent a picture of himself with a resume so I would know exactly who was at the door when he got here. He was very informative. He agreed with me that it was a bad water tank and that it would be covered. He did his assessment and told me that there would be an extra charge over what the home warranty covered because they had to do a lot of stuff to bring it up to code. They changed all of the connections. He had to make several trips to a store because they didn't provide him with all the stuff they needed. But that was not a problem. He did his job and explained everything that he was doing. I'm very pleased with him.

I tried to do a claim online with AHS, but, for some reason, it wasn't working. It was telling me that my account was inactive, which was not the case. So, I ended up calling the number and the lady said she didn't know why that was happening. She pulled me right up and scheduled it. I was happy. The techs offered to come the very next day, but they couldn't because I had to work. I wasn't going to be here. But they came a day after that. It was set up pretty fast. However, their price goes up every year. No one's happy about that. They also used to cover my water softener, but they don't cover water softeners anymore. I'm also not thrilled with the website. It's not user-friendly.

I did a furnace tune-up and cleaning. The website of AHS is very informative. It gives you descriptions of what you need done and it's easy to navigate. It took a couple of days before I heard from someone. But the tech was courteous and informative. I told him that I had a problem with the smell of gas and he looked into it and he told me what the issue was. I submitted another work ticket to American Home Shield for the smell of gas. It's fixed now. AHS provided me the service that I requested and the tech was very accommodating to what I needed to get done. The warranty is very good. However, I am a veteran and I signed up for the free package and I was supposed to get the services refunded. I have yet to figure out how to get the refund for the service. The monthly maintenance pay is also very good. But sometimes, the call itself was a little bit high in my opinion for the tune-up for the job.

The tech from Whitney T Holdings was really good. He was in and out. He found the problem right away. He switched out the circuit and it’s working. Everything's been fine since. When I moved in, the stove wasn't working. The burners were electric, but they weren’t turning on. They sent out somebody to look at the stove. He couldn't fix it because it was electrical. So he set up the electrical. They came out in two days. My appointment was from 12:00 to 5:00, and they were already here by 1 p.m. Then the tech found out the issue. The issue was that the circuit's voltage was low. So he had to switch out the circuit, and then it started working fine. AHS is great and the techs come in a timely manner and do what they have to do.

I'm happy with AHS. I've heard stories and I was a little nervous, but everything has gone really smoothly with AHS. We submitted a ticket online for the water heater and the techs were here the next day. They couldn't fix the appliance, so they had to reinstall a new one. There was a cost to it. But compared to what it would have been without American Home Shield, it was reasonable. I also had a faucet in the upstairs bathroom not working. They had to come back for this one because the hot water was broken when they came. They ordered a part and we're still waiting for the part.

Our tub and a few of the sinks in our home were backing up, so we knew that that was a plumbing issue. We put in a report over the phone with American Home Shield and it went well. The rep was very polite, and it took about two days for someone for come out. First, the company gave me a later date, then they told me somebody canceled and gave me an earlier date, which was even better. They were in and out and they were good.

I've had good luck with all of my experiences with American Home Shield. The claims process is good, and they fix what breaks. The last contractor they sent out was outstanding. He put a compressor in, and so far, the unit is working great.

The heat and air company that came out for my heating issue was very good. The repair guys were super nice as well as very intelligent, professional and polite. They told me all I needed to know and did me a great job. They checked for carbon monoxide and relit my pilot light because it somehow went out. They also cleaned up inside the unit a bit, then they patched a hole.

American Home Shield (AHS) supplied a contract they were not willing to uphold. Charged me a premium of $35 above regular price with notes attached regarding "customer wants three additional pool equipment warrantied". This was a transfer from their sister company One Guard. Told One Guard would not transfer if my three specific pool pumps were not covered (Pool, cleaning, negative edge) as they were covered with them. They (One Guard) got back with me and stated they would cover with a premium. So for the past six months been paying $128.99 on a contract with intention of those pumps being covered. Tried to file a claim on cleaning pump. AHS stated not covered. 10 hours of phone calls later and various departments they stated that although the notes are there with the contract, those pumps are excluded.

The biggest experience I have right now is over a water heater issue that I had. It took 18 days to get a new water heater and American Home Shield's first referral is a liar. On October 22, the water heater went out. It was leaking out of the bottom of it onto the floor and I could tell it was broken. I called American Home Shield, and they scheduled a plumber named DKH Plumbing to come. They came and looked at it on October 25th. I got an estimate that they would pay for the disposal of the old water heater, a new water heater, a drip pan, and something else. AHS would reimburse DKH Plumbing for approximately $1,100, and DKH Plumbing was gonna charge me an additional 1,730, which was not covered.

The ice maker on my refrigerator wasn't working and it seemed to be drawing a lot more juice when it started. It was starting hard. I went to American Home Shield and their site was fine. It works. I was told who the contractor was and the approximate time for the service. A guy from Sears came and he knew what he was talking about and he fixed what needed to be fixed. My refrigerator is fine now. My home warranty covers appliances and I don't have to worry about having to buy new appliances. Get American Home Shield.

I had a bad experience with my first refrigerator service. The vendor that American Home Shield sent out was not professional. They were very rude and disrespectful. Then they told me my microwave had some issues with sensors, and so that they were gonna change it. Then I got a call from Home Shield that the microwave would not be repaired because the vendor didn't say the same thing to Home Shield. I told Home Shield that the vendor told me there were three parts of the microwave that were not working.

I was having problems with my DVD player. I called American Home Shield and they sent Turner out. The tech came and checked the plugs and everything where my TV is plugged in and all the stuff is plugged in. Everything was fine. He checked the breaker, and even gave me a new breaker. He said, even though that breaker tested okay, he put a new breaker in just to be on the safe side, but he could not find the problem. So, he said, “I'm not a TV repairman. I don't know if it's your TV or what. But the electrical part, the plug, and everything else seems to be fine.” I have to have the TV repaired or get a new TV or find out what's going on with the whole system. So the problem is not the electrical.

My garage door wasn't opening, so I called American Home Shield to have someone come out and fix it. I went over what was covered, and they told me that it was a covered service. The contractor didn't have the part that they needed, so they had to come back another day. It took them about 45 minutes to fix it. They were trying to get it on track and have the garage door closed completely. So they had to adjust it once they saw that it was gonna close.

I had a claim for a leak and the guy that came out did the job. He did a little more than he was supposed to, but the leak was fixed. It turned out the leak was in a toilet, so he rebuilt it, and we've been very happy. There have been no leaks. It was fantastic. When our gas cooktop developed a gas leak, American Home Shield sent out approximately 12 different service guys to look at it. The final one said that there was no way to fix it and it needed to be replaced. The next week, American Home Shield sent three guys out and they replaced the gas cooktop. There was a barrier to the cooktop in the form of a piece of wood, and I am a skilled furniture maker, so I joined their team and I modified the piece of wood so that the new cooktop would fit. That cooktop was worth over $3,000. So we were really pleased that American Home Shield stepped up to the challenge of replacing that cooktop. It's worked fine ever since.

I sent in a claim when my washer wasn't working. It took about three days for the contractor to come out. But I had to cancel it because I had to work. They came on the fifth day. Then they fixed it in about an hour.

I am not happy with the company that came out recently. They were supposed to be delivering my washer yesterday and I was here. I wasted a whole day waiting for them. Then this man tells me that somebody knocks on my door. I could have been anywhere in my house, in the bathroom. I probably was in the bathroom that time of day. And they didn't ring the doorbell. I would have heard the doorbell. But he did not. They could have come under my carport and rang my doorbell there as well. The front and the side has the doorbell. But they didn't. They said they took a picture and they were here and that was it.

My main circuit breaker was constantly tripping and this is connected to my garbage disposal. There was one point where it kept tripping and it was never back to a state where I could use my garbage disposal. I went to the AHS website and it was friendly, intuitive, and straightforward. There was a button that told me to click for a claim. They were exactly the nature and type of the repair. There was a good option that I could pick.

I had a leak around my toilet and the tech told me they had never re-sealed the glue part up under the toilet to the pipe. So the water was leaking around it. The claims process consisted of me calling, making an initial claim, and then American Home Shield told me somebody would contact me, and the tech contacted me. Then he showed up a couple of days later, diagnosed the problem, came back two days later, and fixed the problem. Drew and the company were awesome. I'm very satisfied. American Home Shield responds no matter what time you call them. Then the following business day, the company or whoever they recommended will call you and set it up. Also, their rates are good.

I contacted American Home Shield through the internet to make the initial appointment for my hot water heater. The tech had to get the water heater because my unit was just kaput. It took him a day or two to get it. But then they had to wait for American Home Shield's approval before they could install it and it took a few days. But they did good work. My experience with American Home Shield has been 50-50. Sometimes you get somebody who's easy to work with. Sometimes Home Shield takes a while getting back to approve a job. When I had a sump pump go out, I talked to some ** people who didn't really know what a sump pump was or a basement.

Our dishwasher was leaking so I called American Home Shield who I've been using for almost three years now. Then they had somebody call with an appointment within an hour. The contractor came out in four days, but that was completely acceptable. They fixed it on the first go around. I pay American Home Shield $69 a month. They've already replaced the dishwasher for me, which was about $600. So I'm fairly even with them for an insurance type company.

A company came out to repair our refrigerator and they're coming back out tomorrow. This is the third time they've been out with the same complaint. So we're not real happy right this minute with American Home Shield. The freezer part of the refrigerator was not freezing well, and it wasn't making ice well. When you get your ice out of the door, there’s a little flap that opens and closes, and it was stuck open. So we have a threefold problem going on. They fixed the flap, and then they had to come back out and fix the thing to keep the refrigerator cooler, but now it's not making any ice at all.

American Home Shield does stuff that upsets me sometimes and they get corrected later on. I told them many times the way they deal with me is not to a lot of customers because I'm not stupid. When some obstacles happen and I find difficulty in communication to find a manager, I have a problem. Also, they increased my deductible per visit and I wasn't aware about it. I said, “I need to talk to a manager or a supervisor.” “We cannot do that.” I would have to make a big fuss, do my research to get the numbers and emails to find these people. I am very loyal to AHS. And they're supposed to be very loyal to me because they have a lot of competitors that I can go to. I already got quotes from other companies like First American Home, which is significantly cheaper for the same coverage.

I don't use American Home Shield very often, but when I used it, they were very responsive. Everybody they've sent out has been really good. Sometimes, when I think it could be a small project or an easy fix, then it turns out to be something deeper. So having the expert come out stops me from wasting the money on a small repair that will end up needing more repair anyway. American Home Shield sends the right people out there to do it.

American Home Shield fixed my HVAC and did the plumbing. Something blocked the septic. I had no idea my toilet backed up. But the tech came out, told me that he had to dig up in the front where the septic was. And he opened the bottom up to see where it leaked and dug it up. He removed everything and placed everything back neatly. Everything functions good.

Around the last week in July, my air condition central air broke down. I was without the use of air in my house from July 26th until mid September, all summer in Florida. My house is almost 2,500 square feet. I ended up spending money for three air conditioners and six fans. My electric bill went up. American Home Shield kept lying to me, telling me that the part was shipped but it never was. First, they ordered the incorrect part. They lied and said it was shipped when the person was supposed to do the fixing, he made several trips from Ocala, Florida at the time to pick up a part that wasn't there. So, it was a back and forth thing for all those months, until finally got the part and it was fixed.

American Home Shield provides discounts for somebody to come out, do maintenance and clean the unit. They do it every year. They fixed the heating unit last year. That cost me $600 out of pocket. Recently, I called AHS and told them what I had going on. My heating unit had messed up and they sent a company. They put new parts on the unit and they did good too. They got it up and running and I haven't had any more trouble out of it. The tech was very nice and professional. This time, I didn't have to come out of pocket.

I have a home warranty on our personal property as well as an investment property. We've had a dishwasher repair in our personal property, and a dishwasher repair on our investment property and plumbing on our investment. I am extremely pleased because American Home Shield fixed up. It was easy. We paid our deductible, the contractor came out, they did the work and it was very smooth. Having AHS helps us to save money because we only have to pay the deductible. And big issues can be taken care of as long as we remember we have the home warranty. I'm a real estate agent and I always sign my clients up with AHS.

American Home Shield is worth the money. I had a busted refrigerator. I checked my policy, AHS covers refrigerators. So, I initiated the claim. I was under the assumption that it was a capacitor issue. When the tech came out, it was more of a relay issue. So, he replaced that and it's working. He was efficient and polite.

The air condition stopped running and it turned out to be the fuse. If AHS takes my money every month on a certain time, I expect something to get fixed right away. I shouldn't have to wait a day or two for somebody to come out to look at it and another day or two to get it fixed, when there are local techs here in town, when AHS could contract with them and get them out there. Instead of saying just A-US is their only one and they get special rates, reach out to somebody local that can come out the same day and get us some air going.

The online portal is fairly easy to use and straightforward. Also, their pricing is relatively fair for what I'm getting covered. But I had an issue with them back in April. I wanted to upgrade my current plan at the time within the 90-day window and the representative that I was speaking with processed it for the following year. My upgraded coverage doesn't actually start until next year. When I tried to get it corrected this year, they said that because it was past the 90-day window, they were not gonna be able to do that and there was nothing that they could do. It was a little bit of red tape.

A's Appliance needed to repair a microwave that burnt out and a stove that wasn't lighting right. And the oven's digital display wasn't working. The tech was great. He was a nice guy, very respectful and got everything done. He told me everything that went on. Now, the microwave is fine. The stove still doesn't light right but it is better a little bit. But the oven's digital display could not be repaired so you use a timer, or you can't tell how much time is left on there. They could have probably replaced that, but I'm not sure why they couldn't.

My third night in the house I had a leak and the contractor came out. Originally, I made my claim with American Home Shield and it was too far out. I told AHS what happened, they immediately said, "Okay, we'll get somebody out." So, it was very fast. The contractor looked at it and gave me their honest feedback. I declined the repair, not because of them because Jeff was awesome. It was because it was such poor work to begin with that if he fixed it, there would be another issue somewhere else.

I called American Home Shield for a water leak. They were very helpful. Go with them.

I'm upset with American Home Shield because I've been waiting for them to fix my downstairs pack unit since last November when I called. The young man from A-US Air Conditioning of Texas who came out last year told them that they needed to be replaced, not tried to be repaired. He said I was blessed that the thing didn't explode. The flame was burning the outside frame of the air conditioner. We were waiting on parts for a year and we went the whole winter with no heat. I called them every other month and all I could hear from American Home Shield was, “We're waiting on parts.” American Home Shield finally sent the contractor back out.

Our heater wouldn't turn off. When you push the up button, the thermostat won't go up. We were trying to get the fan to turn off and we must have hit run and left that on. So it kept the fan going. So, there was nothing wrong with the heater itself. It was the thermostat. Pacific Coast Air did a good job. The tech got the new thermostat and put it in. It took him no more than half an hour to do the whole thing.

American Home Shield told me that Climate King would contact me and they did. They set up the appointment. They came out, did a great job and found the problem. But it was a claim that needed to be sent back up to American Home Shield because it was with the AC. I have a leak in the coil so they have to replace those. They sent it up and I got a text message notification that my claim was being reviewed by American Home Shield. I haven't heard anything from them but the overall experience was great. This would be my first major repair. I had put in a claim for my garbage disposal and the contractor came out and fixed it on the spot.

When we have a problem, we call AHS and they tell us that the contractor would call within the next day or so. They make an appointment, come out, and take care of whatever the problem is. The toilet was running constantly and the tech said I needed a new piece for the top that picks up the little knob that keeps the water inside. He had what he needed in the van and he put it on. It went well.

Submitting a claim to American Home Shield has been mostly positive. I had one situation where it was a little difficult but it ended up working for me. This past weekend, the gentleman from the plumbing company that AHS uses routed everything out for me and got my sinks unclogged. He did a very detailed job. So, he took two and a half hours. He was perfect. He used bleach and I gave him dishwashing liquid and he got down on his knees and cleaned up everything. I wouldn't even be able to tell he was there.

American Home Shield doesn't have a problem covering things. If you have to have something replaced, you don’t have the high price of replacing it. It's consistent. But there are extra fees that you have to pay for different things that come along with replacing your appliances. We have to pay for the pan that goes with the AC or water heater. Every once in a while, we'll get a contractor rushing through the job. But overall, the contractors have been good.

My water heater was not working and American Home Shield sent somebody to look it over and fix it. I was frustrated. I thought the problem was not gonna get solved. But right away, the repair person told me that I was gonna get a new water heater. He told me not to worry about anything and that they were gonna fix everything. He was a nice person and helped us a lot with all the information. AHS can go to my appliances so it's good something can break down and we don't have the money to fix things now with the house payment. Everything was good with the contractors. I had a very good experience with all the work and everybody who came.

Last time we had an issue, American Home Shield sent someone right out for the AC unit. The contractor was very nice and helpful, and did what they supposed to do. So, we were happy with that. Whenever we have a issue, AHS solves it quickly.