American Home Shield Reviews

Some of the people at my office were using American Home Shield and they said, “Hey, Roel, just FYI, this is a good program. They do what they say. They take a little bit longer, but they still get it done. And you're gonna save yourself some money in trouble, especially since you've had your house for a couple years.” My house is 18 years old, so things are gonna start happening. I’ve done two claims, and I like it that I can get on to the website through my phone and go on to my profile. Most of the choices are easy, and I can put notes.

My vent went out on my stove, and it was causing all the electric to go out. The repair people were very nice. The communication was good, but they haven't been back to put the vent in. Overall, American Home Shield is good, and I often tell people they should use them. They'll come out and check on you if you need them at the time. No delays. Usually, the repair people have been good as well.

American Home Shield has been working on an issue for me for about two months. They had the contractors come on October 25th then never showed back up. I've left them over 30 messages. American Home Shield has called, left messages, emailed them, and supposedly escalated the case. I'm supposed to hear back from them by tomorrow, but it's been insane.

The reps are always available. Availability is amazing. When my water heater burst, we called American Home Shield and conversing with the reps was great. They were very personable, but they told me a water heater bursting is not an emergency. No water heat is an emergency. So, the initial call was reported as no water heat and it's an emergency. It was Thanksgiving and a Thursday. It wasn't guaranteed that we would get something on Friday, but we hoped and prayed for something to happen then. We got someone out there Tuesday and they said that they couldn't do the job. We had to call two more people because the next guy said he would do it, but when we told American Home Shield that he'll do it, they wanted a second opinion. Another week went by and we got the second opinion.

It's easy to submit a claim with AHS. I do it online, and then I pay the money online. I had a recent claim that they already completed for the garbage disposal. Then I have one open. They're supposed to come tomorrow to do my sink faucet. The techs that have come out have been good, so far.

I had a claim for the hot water heater. There was a small leak that we were unaware of because our hot water heater was not in a utility room, like most people. It's in a closet that's in our garage. We woke up one morning and just didn't have hot water. The techs were very prompt coming out at first. The guy was very nice when he was here. We had to have a new one and he installed it. But this is the first time we've had a problem with one of the people that came out. When we tried to contact him to come back out, he said that he would come out, and we rearranged our schedule to be at home, but he never showed up, never called. I had to go back through American Home Shield. Once they got involved, he came back out and he fixed it. I wasn't thrilled about the guy, but he did a good job. We were also very pleased with American Home Shield, by far.

The claim submission process has been easy to do. We've not had any problem at all with trying to get in touch with somebody from American Home Shield. We always had somebody call us back within 12 to 15 hours. They tell us who they are, when they're coming and they usually text us before they come and make sure we're home and ready for them. We've never had anybody that didn't do the job well. It's been a pleasant experience. With a home warranty, I can call somebody and they send somebody quickly. It's always been very timely, and I don't have to pay for the whole thing. I paid for my policy, so they've always taken care of the rest of it.

My toilet backed up. The plumbers who came never run anything through the toilet. They just looked at the line and said it was broken. About two weeks after they fixed it, it clogged up again. Mr. Fix It came out and they unclogged it. They were nice and professional. AHS is a good and professional company, as well.

I had two claims recently with AHS. The last issue was the washing machine. There would be a burned smell every time the machine was working, and it would just start banging all over the place. The contractor came to look at it and he said that one of the parts need to be replaced. If they couldn't find the part, then they would have to replace the whole washer. So that was what happened.

I called AHS to submit a claim for my microwave. It was making a strange thing. It's mounted on the wall and when it was plugged in, the fan on top of it was going off. I couldn't press the button to turn it off, so I just unplugged it. I’d plug it in, use the microwaveand when done using it, I’d unplug it again. It was like a huge industrial size fan going off. They called Bill's Appliance. Bill's Appliance called me. We arranged for an appointment. Before the tech came out, I got it to stop all on its own. So I immediately called Bill's Appliance back and the rep said, "Okay. Thanks. We'll cancel your call, but you still have to call American Home Shield." I called AHS and they ended up calling them back. So we're all on the same page. Everyone was nice. So far, my microwave oven is still fine. I also had a claim for the swamp cooler. I got a brand new swamp cooler. So far, AHS has been good. I think it's too expensive, but all insurance are too expensive.

My issue began prior to my last claim with AHS. It was with the same garage door opener company. The young man came out and he had to order a part for the garage. He informed me that there were a couple of things, like my rollers, that weren't covered, but he could do that on the side for a separate price. I told him, "I can't take care of that right now because it's getting close to the holidays." He said, "No problem." I said, "I'll give you a call back if I need that done."

I filed a claim for an electrical outlet. It was a very simple process and the technician who came out was great.

Having AHS is more cost-effective because all you have to do is pay your little copay and they handle the rest. You can use it right away if needed. One of the issues that their contractor had to come out for was the showerhead that wasn't giving me any water. The plumber got the job done and was fast and efficient. I liked that they stayed on top of everything. Sometimes, I feel like I have to call and check up on everything. But they stuck with their turnaround times. They called back and reassured me. The process was smooth-sailing.

The technician who came for the heater that I thought was malfunctioning answered all my questions. The unit itself was not malfunctioning. But for him to determine that, he had to figure out the way it was wired was not correct. It took him a few minutes to figure that out.

With AHS, I like that they have a flat rate for repairs.

The technician was very nice. He get a full replacement for our disposal quickly. A lot of times, when you call in, it takes people longer to get out than it should. I have had issues with it taking four or five days for somebody to come out to do something. I had an issue with my washer and it was several days before somebody showed up. This time, it didn't. I've been pleased with what AHS has done.

Our boiler was randomly tripping. American Home Shield sent out a technician and he diagnosed it. There's a small pump that heats the water and he said the motor that was driving the pump was running hot. He came back a week later with the parts and replaced it. I like that this claim was handled. I tried to do two other claims in the past, but there were exclusions that prevented them from being covered. One was the garage door opener. They only cover the actual opener and it was a drive belt issue.

We used American Home Shield one time and it was recently. We had a water heater replaced, and we didn't have to pay for it. We only had to pay a service fee. I was impressed. I did the claim online, and it was super easy. I went through the portal and put in my information and what the problem was. The only issue I had was it said on the portal that someone would get in touch with us within 24 hours. It was three days. Besides that, the service people were awesome. They came out and said, "Oh, my God, we're not gonna fix this. We're just gonna replace it." They went out right away, bought one and came back. They replaced it and made sure that the water was flowing correctly and that I had enough hot water. This was all in the same day.

The elbow underneath the sink was leaking. The contracting company was wonderful. They explained what they were gonna do and what was wrong. They replaced the elbow so that it wasn't leaking anymore. I would recommended American Home Shield to anybody. I've had them for 13 years and I like the convenience. It's hassle-free.

I put in an electrical claim with American Home Shield but they said it wasn't covered on the policy.

I had a claim for a fridge, and American Home Shield sent a company out to repair it. It didn't end up getting repaired, so it got replaced.

There were two service persons and they were both super friendly. I had a really old toilet, and there was leaking in three different parts. They ended up doing a full replacement. They brought back a toilet that didn't fit, so they brought back another one. They really went above and beyond to make sure that I had a working toilet.

We had a stoppage in a sink and they were unable to come up with a contractor after three days of trying. So they gave us the authorization to hire our own contractor, which we did. I've submitted for reimbursement but haven't seen that yet. But when we had a heating issue, the contractor came right out and took care of it. Everything was good.

I had a claim for the dryer that quit working. American Home Shield okayed the claim and sent someone out. They ordered a part, and they're supposed to be coming back next week. My one complaint would be that I get way too many texts and emails from them just for one service call. It'd be nice if we got one, they say they'd be there and show up at 5:00 or 6:00, and they're gonna be here. I know they need to do that to make sure I have the ability to cancel and think, but there's an awful lot. I also get a lot of emails from outside companies trying to get information. I wish it was a little more streamlined.

We had to have the techs come out to inspect a faucet and showerhead. But the persons who came out didn't make the repair because they needed to get American Home Shield's approval. Then, I received an email saying that American Home Shield has approved the repair. I've had other claims also and overall, they went pretty well except for an issue that I had with a garage door opener where apparently, one of the items that needed to be repaired or replaced was not covered.

I had a plumbing call with AHS and it was around the holidays, so it took a week to get a tech out which was little bit longer than I would have liked. But it wasn't a dire emergency. Also, the tech was great and he fixed it. So far, with the individuals that I've interacted with, I've had no issues at all. But with the company as a whole, I've had nonstop harassment. When I was trying to cancel my plan, I logged into the website and there was no area where you can cancel. You have to call them and when I called, they transferred me and I had to go to some special department. Then, they send you four letters when you only want an easy way. I don't feel I need them, but I'm not unhappy with them. It's just that the level of communication when you're about to leave involves six snail mail letters, a bunch of emails, a bunch of notifications, and phone calls. It would also be good if they could stop calling me.

The washing machine would not start. There's a way to reset it, but it wouldn't come on. So, there's a workaround that works temporarily for one load and I have to do it again. The techs ordered the parts, which came in two weeks later. But when the technician came back, he brought a helper, because they're stacked units. So, I didn't have to do anything but let him into a room. And they did it just fine. The techs were very knowledgeable, friendly and courteous. Having American Home Shield saves us a lot of money. We have a second home and a rental home. I bought American Home Shield for all three and I've used them on all three.

The dishwasher wasn't draining properly and it wasn't cleaning the dishes. I made a claim with AHS and about a week later, a tech came out. But he needs to come and revisit it because we're starting to have the same issues all over again.

I've been working with American Home Shield for almost two years. Their turnaround time is impeccable, and their service is excellent. My water heater recently broke. So, I needed a replacement. The option was to send out a contractor AHS partnered with. And they sent the contract out. The tech identified the issues. He saw that the water heater needed to be replaced. He explained the cause and took pictures. And he told me that once he got back into the office, he would let the people in the office know. And they would reach out to me to let me know what the next steps were and the pricing.

My dryer stopped working and the tech who came out to service it was wonderful. The claims process with AHS has been pretty good so far. But a couple of years ago, I had to wait in the summertime for a part for my central air conditioner and that wasn't pleasant at all. It's an old air conditioner and they had to find an old part instead of replacing it. Other than that, I like that with the warranty, I am able to call and get things fixed without having to search for somebody to do the work. AHS should hold their prices down though.

My air conditioning needed a repair and the tech that AHS sent out was great. He replaced the compressor and since the service, the unit's performance has been perfect. I've also had somebody come out and look at my dishwasher several times after it not being fixed. Then one time, I had a claim for my washer and the guy was rude. He didn't give me any kind of feedback as to when I could expect the part that he was waiting for. So I texted him and he didn't call me back. I had to call American Home Shield and they had to contact him. Then finally, the part came in and he came out and he fixed everything. So everything was great. All in all, it's convenient to have the service with AHS. They always get somebody out pretty quickly and the service is done fairly quickly, too. Overall, the warranty helps me because I don't know how to fix these things.

I had my locks replaced in my home. I made a service request with AHS but it was over the Thanksgiving holiday, so it took a week before a tech came out. My experience was was great and I had no problems. AHS has helped me with everything I needed and I like that with them, I don't have to go through finding a person to do a service. It's nice to just go into their website and they send the technician I need rather than me searching for one.

Action Plumbing fixed the compressor in our refrigerator. The tech explained everything to me and what he had to do and made sure he cleaned up everything after he was finished with what he had to do, too. Overall, American Home shield is easy to deal with.

I made a request for service with AHS last November. There are roof leaks on the outside of the roof. Also an interior area of the plaster above the ceiling in the living room was crumbling from possible leaks around the chimney. But the primary two leaks are on the outside edges of the roof. My claim was originally referred to a Willfully Enterprises out of Sacramento, which is approximately 90 miles from my home.

My heating unit has been running but I wasn't getting enough heat. It wasn't working through. I did a claim and a gentleman came over. He was a really friendly guy. He ran a few different tests. We looked at the upstairs heater and downstairs heater, and did a lot of stuff I didn't understand. He was very thorough and tried to explain as much as he could. He did a really good job. He suggested I changed a couple of filters. There was no lag to the repair and the unit has been doing better. There were a couple of things that he suggested, too, if it didn't work. On the whole, American Home Shield has been great.

My pool pump was leaking. A company came out and repaired a few pipes, but the pool pump is still leaking. The service technicians have been good. The biggest benefit with American Home Shield is they're pretty responsive and if something big happens, I feel good about having it.

I had one service which was the rekeying. That went smoothly. The tech was professional and on time. The service was good.

I had a garbage disposal claim to American Home Shield. The service tech came out and was able to diagnose the issue. He had the part on hand and was able to fix our issue fairly quickly, which is very surprising. I was very satisfied.

American Home Shield's reps have been good. The tech that came fixed my washing machine.

I put in my claims online through the website and it's very easy to do. Then I get an email from American Home Shield. I usually get a text as well. From there, it also populates inside the website for American Home Shield when the contractor has been assigned and that they'll reach out. Usually, that’s within 24 hours. But they provide me the phone number so that I could reach out as well. For both properties, the contractors have always been out, did their job, and did it well. It's gone very smoothly. Prior to the two properties that we currently have, my previous home that I sold was with American Home Shield as well. I've always used American Home Shield and they've always been great.

AHS has kept their end of the bargain. They have raised the initial rate once or twice but they pretty much cover everything, although once they would not cover the outside air conditioner unit. The guy that came out opened it up and said there had been varmints in there. How could they send a report to an insurance company saying that it was varmints? To me, that was totally unprofessional. But that was the only one I had any issues with. Other than that, AHS does their job.

Our 21 years old water heater went out. A technician came out pretty quickly after I submitted the claim to American Home Shield. Then they had to order parts. It took about a week to get everything done. They did a great job. As far as the customer service representatives at American Home Shield, they've always answered my questions. So, I never had any problems. I've recommended AHS to a few people. If you're a homeowner, it's really something good to have.

Our dishwasher wasn't working and one of the parts needed to be replaced. So the tech replaced it. He was wonderful. It's been working perfectly.

I had an ongoing plumbing problem that got worse and worse. It was something that I had tried to fix because the toilet was still running. So I had replaced the flusher but it hasn't gotten any better. So then I put in a claim online with American Home Shield. When I put in claims through the website, they ask general questions, and then they ask which appliance you're complaining of. Then they give you a list of problems that they cover, what's wrong with it or other to fill in. But usually, it's one of the main problems that's going on with it.

In late October, I filed the claim to have the contractor come look at my water heater because it wasn't heating properly. It couldn't get a lot of hot water. So, I put the claim with American Home Shield, paid my $100 deductible. It took the contractor over a week to get somebody out. AHS said it was 48 hours, but 24, somebody should call me. That didn't happen. I had to call the plumber that they scheduled. The original call was supposed to be here early morning hours from 8:00 to noon. I took off work to stay home. He finally came to the house and it was 10:00 in the evening.

I've had AHS for going to two years now and in my first time using them, they couldn't fix the air condition. But the second time, they were able to fix it. Most recently, the tank was leaking and JV Pool Services came and fixed it. Their tech was a nice gentleman.

I just had a claim to American Home Shield about a couple of months ago. It went very well. The first time, it didn't because the techs put the wrong one in, but they charged me for it both times. The second person that came out to put the element in was great. He was very friendly and professional. I had a lot of claims with AHS, but that's the only one I had experienced I got charged double for. I also had a claim for the washing machine that went out. They replaced it. The claim process was smooth. Overall, I like that American Home Shield sends respectful and professional people out to do things.

So far, Home Shield has been pretty good to me. Any time I call them, they get someone out right away. I recently filed a claim when my freezer went out and they took care of it. They had to order a part and it took about three weeks.

The driveway was flooded with water. A pipe under where my washing machine is had come undone. The person who did it originally didn't use the right glue. I had to turn the water off out of the main because I don't have a shut-off in my house. I didn't have any water and the contractor came out as soon as they could. Originally, they couldn't come out until a week later but I told them that was not okay and they came out the next day in the morning. The tech fixed it right away and used the right glue. He waited until the glue set and double-checked it. It's been good ever since.

I bought this home a month ago and it has this weird walk-in shower that faces out, and the knob on the shower came off. I tried to put it back on so if you turn it one way, the handle comes on. If you turn it another way, you have to lift the handle, and the top comes on. I managed to get it to where the side came on, but I couldn't get it to where the top came on. But I didn't hear anything, and it got really, really humid. So I thought maybe it was still running behind the wall. Because in the bathroom and the bedroom and then that side of the house, it was 70% humidity. Either there was a leak in the shower or somewhere here because the humidity was so high.

I had an air conditioning issue and American Home Shield was able to send somebody out right away, but that company was not able to help us. So, AHS got me a different company and they were able to fix our problem. So far, we've only called AHS twice and they have been positive and were able to help us. I like the peace of mind that they are going to send you a quality company and they back the warranty and work with you to work with the repair place.

We have furnace issues with dampers and there's a dispute going on. They're charging me 150 bucks for something that I shouldn't have to pay for. They're supposed to have a decision on that but they haven't gotten back to me. Also, some of the reps are very supportive - wanting to investigate your complaint - and some dismiss you by your policy. Other than that, generally, AHS is a great service to have and it's been valuable.

They've fixed my stove when it shorted out and my microwave and they replaced my oven because the part wasn't made anymore and my dishwasher, which was getting old. I went to Lowe’s on December 3rd and ordered the dishwasher and the oven. They said it might take a couple of weeks because the appliances might be not in stock. Then, I got a call that they were in stock and that they would call me to set up a date to install it. Last Thursday, they still hadn't called me so my son talked to the installation place. Within 15 minutes, we got a call back from the installers and they said that they would be here Thursday so I'm waiting to see.

Last year in August, I had an AC unit that was not working properly. It was a 4 SEER. So, they ordered a new one. I paid the deductible. They installed it, but it's an 8 SEER. So, since I've been having that issue, I've been calling the other technician that originally installed it. He was supposed to come. He never came. So, I had text messages between he and I since the date of installation all the way up until this year. Fast forward, American Home Shield sent a plumber instead of an air conditioning/heating system person. So, it wasn't really his thing. He listened to it and he was like, “I couldn't tell you ‘cause it's not in your piping or anything like that. But I can say this. I think they put the wrong AC unit in your house.” I called AHS back. Now, they wanna charge me. I'm not going to pay this $100 service fee because this technician originally didn't do it. I sent them all the emails and text messages between us.

American Home Shield has been good, so far. They're pretty efficient.

I sent in a claim about the heating unit. It wasn't heating like it should be and it was making a loud noise, like a semi truck. You could hear it all through the house. It was horrible. The tech said the issue was the fan. So they put a new fan in. It went well. They ordered the piece, and then he put it in. I was surprised the time was so short. The tech was great and polite. American Home Shield has been really good. I would recommend them to anyone that I know that had a home and needed a service like that.

The heat wasn't coming on. The tech initially came out and looked at it. He clicked it on, and it came on. But before that, I tried to turn it on and it would not come on several times. After he left, it wasn't cold so we turned the heat off. When we turned it back on, it wouldn't come on again. The tech told me that I could call him back and he would come back. But it wasn't within their time frame. So I had to put the claim back in for them to come back out. Then he came out and looked at it again. He cleaned something out and it's been working ever since. We can turn it completely off and turn it back on and it's still working.

I am very pleased with American Home Shield. If I called today, somebody might call the next day or later that evening. Depends on the time. The time constraint has never posed a problem with the contractors coming out. And they would always call and set up a time when it was convenient for them to come out. I called AHS to see if they could send someone out to check an electrical outlet for me. Because I got confused. I'm hitting the switch. But that company could not deal with it. So, AHS sent another one out who does everything. He was excellent. I thought it was my outlet, but it was that old surge protector I had for 20 years. He took care of it immediately. Even though it was a surge protector, he said, "We want to make sure that the outlet is okay." So, he went around and checked my outlets to make sure everything was okay. And the ones that needed to be replaced were replaced.

The contractor came out because my washer was making a bunch of noise. But it took them four times to come out here because the parts were damaged when they got shipped to my house. So then the tech had to get new parts, and then he came out and fixed it. But he was really great. The contractor was really good. I like them. I like American Home Shield because my stuff is covered under warranty and I don't have to pay $125, which I probably have to pay a lot more than that if I didn't have it. Also, I like the vendors that they send out. I enjoy making sure that all my appliances are covered.

American Home Shield has repaired a washer, and our refrigerator and ice maker. So, I'm grateful to them. It's taking care of the need. Especially now, because I'm in Texas. I gotta transfer for my job and fly back every couple of weeks to be with my wife in California. So, it keeps me at ease in knowing that I have coverage on things that could be repaired. You'd be stupid not to get AHS.

The washing machine lid got broken so American Home Shield fixed it. The tech was here for about 30 minutes and he did a great job. I was not here when he came out. But I told him where he was going in to fix it and when he was coming out, so he let me know when he fixed it.

My microwave had gone out and I had a repairman come out. He was very professional. He knew what he was doing and had the issue fixed within an hour. American Home Shield's customer service representatives have been good. I have not had any issues with any other customer service reps. I had a chat interaction with them, and it was good.

There was an issue with the toilet with the part to flush the commode and the tech said the line going from the bathroom to the wall started leaking. He asked which one I wanted to fix first and I told him the one that was leaking. He did fine and did what he was supposed to do. Having AHS is convenient if we're too busy and I'm usually really busy.

I had a dishwasher that leaked and ran down the front of the cabinets and damaged one of my cabinets. It had been leaking for about a week and a half. Also, the refrigerator was leaking and they are right across from one another. So there was water coming from both areas. I went online initially and filed the claim, and then American Home Shield called me back to schedule. I was given the name of the company as well as a contact number. Then the contractor called me two different times following up. The technician fixed the dishwasher and the refrigerator for me. It was very professional. Overall, American Home Shield is easy to navigate and they are quick about getting somebody out there.

The lighting in the kitchen got so bad that if you were gonna read something in the kitchen, you couldn't do it. If you were gonna cook in the kitchen, it would be pretty horrible because of the light. It was pretty much like that in the bathrooms, too. As far as the bulbs go, some of them were dim and some were completely dead. They wouldn't come on. I notified AHS about it on the phone. Right before the techs came out, they gave me the heads up that they would be out. They went over every little thing that they've done on the lights. They're performing perfectly now. AHS is a good company.

I had a claim to American Home Shield for the HVAC unit from the inside of the house. They replaced the internal unit completely. So far, so good. The technicians were very professional and very respectful, and they knew what they were doing, so that was good.

AHS is great to have if you can afford it. There are discounts and you don't have to come out of pocket with a lot of money. A recent claim was when the shower was leaking. I called AHS and it was easy to get through. I told them that the shower was leaking around the seal and a tech came and fixed it. He was good and polite.

I've only had one issue. There was a plumbing company that I never heard back from. American Home Shield took out the fee, and I had to go back to get that back. I tried to call them, but they never called back, so I had to cancel it. It took a couple of weeks to get my refund back, because there was no response. But when the oven wasn't coming on, the tech came within 24 hours after I submitted my claim. Everything was good.

The last claim was my thermostat on my furnace. The temperature kept dropping in here. We had the thermostat up to 74, and the temperature in here was 66. When I would turn it up, it would kick on, but it would go back off. It did that one other time when we first moved in here. They told me it was the thermostat was bad then. So, I just figured what the problem was this time.

The flashing around my skylight in my kitchen was leaking. The tech was very professional. So far, we're good.

I used American Home Shield in 2021. It was bad. We had an issue with the hot water tank and the aircon. It took weeks for them to assign someone to come and have a look. It was hard. That was for my rental. So, the tenant has been complaining. We got stressed. We ended up replacing all the units, so we decided we didn't wanna sign up with AHS anymore. But we finally signed up for our own house, and so far, the response is fast.

The most recent one that I left a positive review for was the garage door. So, they sent out a team to fix that and that experience was really positive.

I have not been happy with American Home Shield. The first time I called, I had to wait for somebody to come. I had to wait for way over a week before the techs came. And because I'm handicapped, it was really bad because my entrance is through the garage door. We couldn't close our garage door and so, I was not a happy camper and I'm not gonna renew with them.

I've had a positive experience American Home Shield, and I've recommended one person already. The last claim I put in was for our dishwasher. For some reason, I set my dishwasher to work one day and put it to do high scrub. When we came back, we had this electronic smell in the house, and it was the dishwasher. Something had fried out on it. So, we called American Home Shield, then I got an email and they said the name of the company that was coming. The technician came out and the person seemed to be very competent in what he was doing. A module burnt out, and he replaced it. He also ran the dishwasher for a while before he left. It's been working ever since.

My dishwasher wasn't draining and the claim took a long time. The repair people American Home Shield assigned came, then they said they had to come back because they needed two people to do it. They came back, and it was a part. The last time, the guy said he couldn't carry the stuff because they were doing some work on the pavement out here. The fourth time, they got everything done. It was a lot of back and forth, and that was my only issue, because I wanted to use my dishwasher. Right now, still my dishwasher is not positioned right. It's out a little on the left side, but I can get someone to fix that. Besides that, the guy who came was very nice. He did the work, and my dishwasher is working.

We had a leak in the ceiling and it was coming from the bathtub. I put a claim in and within two days, somebody was out. The repair man was quick. He explained what happened and he had the parts as well as the tools and equipment needed right there in his truck. It was a pleasant experience. American Home Shield can do better though. They raised the premium, which I expected with everything going up, but I didn't get any notification. I just got a direct debit from my account and it was $4 more than what it normally is.

The tech was totally nice, respectful and very helpful. The ice maker on the fridge was not working, and he replaced a part.

I was under the house and noticed that some of the ductwork looked like it was a little patchy or needed to be taped up. I asked for a person to come over from AHS. The techs came over and they looked at that and said that they could use some tape and they could tape it up right then if I wanted. We were also looking at a place where some water got into a duct. They said that they would definitely submit that to AHS and see. Then they left.

AHS's service has gone down. They changed some policies. But the last experience we had with them was good. So, that was fine. The two experiences before that were not. I almost told them I didn't want to do business with them anymore. They lied to me. They told me a couple of things weren't covered. It cost me over $2,000 to do it because they didn't cover it. I found out later they did cover it. It would have cost me $75.

For our recent claim with AHS, there was water leaking out of the refrigerator all over the floor and there was a risk of getting water on the next condo below us. The first company didn't wanna come out. But when the second company did, they had a great attitude and they came out within a few days. However, we bought a new refrigerator and AHS is supposed to reimburse it. They kept on saying they mailed on the 9th, but I don't know they could have done it on the 9th because they didn't come out to the 9th. They couldn't have mailed the check that quick. Two weeks had passed and I never received it.

When I first started with them, it was difficult to get through to AHS after certain contractors canceled on me. But, the past couple experiences have been good.

My kitchen sink was leaking because I had a crack in it. The techs that AHS sent were helpful. They weren't able to fix it, but they looked at it and gave me an assessment and a professional opinion in terms of what I should do moving forward and left their card for me if I needed anything else.

They don't answer the phone. They put you on hold. Also, the people that work for American Home Shield are rude. They need to put the customer first. They're more concerned with the total volume they have versus keeping the customers happy. Plus, they use a lot of people that can hardly speak English when you’re talking to them. But their price is reasonable.

We've had a couple of claims with AHS and they've always taken care of them. Our recent claim was for the air conditioner unit.

My most recent claim with AHS was for my dishwasher. They had replaced the seal. But it was leaking also. So we had to look at that. The technician was fine. But the people that delivered the dishwasher weren't really helpful at all. I had to call American Home Shield again to find out what the deal was. I was told to call the service contractor person. But the AHS reps have been very helpful. The first time I called in, I had difficulty because we were having a language barrier. But then on, it went fine.

AHS has definitely come in handy for me. My air conditioner quit working and AHS sent out a repairman to replace the fan and the capacitor. It took them a while to get the parts. But once they got it, they came out and got it installed.

With AHS, I’ve been saving some money. It's a good thing. Money-wise, if you do the math, what I'm paying month to month and the service fees is less than what I had been in repair, service and on parts and labor. The reps of AHS were also helpful and professional.

The dryer's belt fell off 'cause I didn't know how to unscrew it. The rep was very helpful and there was a lot of communication. I got a text on who the contractor would be as well as the tech's name and their phone number. My roommate took the tech to the laundry room. The tech took the machine down, showed my roommate the belt that was off, put it back on, screwed the dryer back together, and then made sure it worked when he left the premises. The value of AHS is great and the turnaround time for getting stuff fixed is phenomenal. AHS is very friendly and they understand what's happening. They don't lag on certain items. With the most important ones, like my refrigerator, I had somebody within 24 hours. I recommend AHS to everybody, even if you rent.

My stove's door wouldn't open. I got a technician in less than 48 hours. But they weren't able to repair it and AHS is replacing it. I've always had good contact with them. But there have been a few times where it took very long to the point that they finally said they would reimburse the part but not give me a new unit. They can improve with me being able to reach someone when they can't get a part. They can also do better at making a decision as to replacing things.

Our central furnace/ACE unit was running constantly. The fan never turns off. The techs replaced the fan relays but they haven't finished fixing it. We have supply chain issues which aren't AHS's fault. They have sent me email updates saying,"We're still getting the parts" and we've gotten those from the sub-vendor as well.

My washer stopped spinning. The techs did what they could and then they had to order parts. They came back as soon as the parts got in and finished the job. I was pleased with their service. AHS is a good plan to help homeowners because everything is going up so much that to have that backup gives a little assistance. You still gotta come up with the call fee but the services could be pretty expensive.

The symptoms of our dishwasher were blinking lights and water was leaking out. It wasn't clearing all the water out of the dishwasher. The request was over Thanksgiving time and the only issue was the length of time it took, to get the part and to get it fixed. Otherwise, the people that came out to work on it were really good. The first gentleman that came out treated it one way, and he could have diagnosed it a little better, but I hadn't videoed what was going on with the dishwasher to show him. I can only tell him. The second man that came out, I videoed it and showed him exactly what was going on, so he had that advantage. He plugged into it, got some codes, and knew exactly what to get, then the two parts came in.

If anything goes catastrophically wrong, having a home warranty gives me comfort. Sometimes it's a little more difficult or it takes longer to get service than I would like, but when I get the service, it's always been great. I've had two services done. One was when my heating just stopped working completely, and the other one was when my dishwasher broke and there was standing water in the dishwasher at the time. I didn't get a repair person out for the dishwasher for about two weeks, and then for the heater, it was about a week. Besides that, the techs were able to get me up and running. Everyone was great, and I love them all.

I lost power to my outdoor outlets in the front and in the back. We don't use them that much, but when we decided to use our outlets for Christmas, they didn't work. We pushed the reset button, and they didn't work. I flipped the switch, which is on the breaker box, and that didn't help either. I used the online features and told American Home Shield I had a problem with three outlets. One of them was inside. We moved my grandson's bed, and when I plugged it in, I saw a spark.

My AC and heating went out. The Freon went to leaking. We have a little roof thing up there, and it won't come on, so I tried to do the heater to see if that did. It wouldn't do anything either so I know the whole thing is shot. I called American Home Shield and the reps were very professional. I would recommend American Home Shield because when I called, it didn't take any time to make an appointment. A man also came out to see what was going on with my heating and air. He looked at everything and said I needed a new one. He told me that he can send it in and he really believes that they will help.

American Home Shield could have fixed my dryer. It stopped working the week before Thanksgiving, so I filed the claim and they referred me to this company in Leesburg, but they didn't work the week of Thanksgiving. I had to wait the following week and the part had to be ordered and supply chain nonsense. When the repair man came in, he supposedly fixed it. He gave me this story about, "Oh, it's reprogramming, so you can't use it until in the morning," and he couldn't wait to get out of here, so I knew something was wrong. My dryer didn't work, and I got the exact same error message that I had before.

We made a claim for a dishwasher sometime in the fall. Originally, Kingdom Enterprise came out. They opened it and ran a cycle. They cleaned the filter. Then the guy came back and left these two tablets on the front porch for me to use. I used those but the dishwasher still was not working efficiently. I contacted American Home Shield again to let them know that the problem had not been resolved. Upon that phase, I told them to re-dispatch it out to the same entity. However, I requested that it'd be a different individual because the person who came out previously was extremely hard to get ahold of to schedule the first time. They never reached out to me on their own. I had to call three to four times for them to come out.

Our heater wasn't working and we had to wait three days for a technician to come out. But that was the earliest time. When the technician came, he was able to fix it while he was here. He had a good and pleasant attitude. The heater has been running good.

I called American Home Shield and made the claim when the dryer stopped working. It was easy. The tech changed some kind of board.

I've been with AHS for a very long time and I had a bad experience when they sent somebody to assess my damages. It's taking even longer now because I fired them and I wanted my $100 back for the contractor coming out to do nothing. I reached out to the billing department and they wouldn't give me a refund. The people they sent did not have licenses and I was trying to let AHS know I wouldn't recommend them to anybody. The rep kept arguing with me that the techs had a license when they didn't. I felt really taken advantage of and I would hate for that to happen to somebody else. They made me feel like I was an imposition and I was really shocked at the customer service they gave me. Other than that, every time anyone was sent out to me before through American Home Shield it was perfect. I never had a problem.

American Home Shield came in clutch when I needed them. My dryer and my refrigerator's freezer part broke. Everything's done online. I entered it, and once I did, the local individuals who would work on it reached out to me, and we scheduled a time when they could come out, and it got done from there. Sometimes, they would have to come back, depending on the job. After the online piece and you connect with them, it's pretty much a done deal from there. So it's very seamless. We've had in the past some AC issues. And the convenience of having AHS versus potentially shelling out thousands of dollars is a benefit I cannot ignore. That is the biggest deal for me. They're doing exactly what I wanted from them.

Timewise, American Home Shield has a little longer than norm. But they always follow through real well. When I had a claim for the dishwasher, the contractor came out quickly and they were great. They had to fix the control panel. But it broke again a month later, and the plumber said he couldn't find the parts for it so American Home Shield offered me to either take cash or try to buy a new appliance, so we bought a new dishwasher.

We had claims for the dishwasher and the washer. The same company came out and fixed both of them. They were really nice and pretty helpful. They were really good. Overall, American Home Shield got me out of a lot of last minute issues that I wouldn't have been able to afford in one shot. There's a lot of stuff that they've come through with, and it's worth using.

I had some plumbing issues and the techs were able to take care of everything. They had to order parts and they came back within a couple of days. Communication was great. I had no difficulties in reaching them. They were in contact me when they could be at the house and followed up in a professional way. AHS's quality of service is above normal but the cost is on the high end.

The toilet was clogged up. The plumber fixed it for me. He was very nice. I'm always pleased and very grateful for American Home Shield. You should get a home warranty policy.

We have in-floor heating, and we had issues with a room that wasn't getting enough heat to it. So the contractor came out, added some valve controls, and it works perfectly now. The tech was very efficient, explained things well, and the communication was very well as well.

I like the peace of mind that if something major goes down and I don't happen to have the cash at the time, we know that it can get fixed. It might not get fixed right away but having AHS is a backup. The compressor went out on the fridge. Their tech was awesome. He had to come up from Omaha, which is about a hour and a half away, because there's nobody here in the area. The repair was done in 30 minutes.

Service has been great. I had to use the warranty a couple of weeks ago and it went very smoothly. We had to have a garbage disposal replaced and they had a contractor connect with me within a day. They came out the following Monday and the tech was great. With AHS, it's a benefit knowing that there are no big ugly blow off of appliances hanging out there.

My latest claim to American Home Shield was for a garbage disposal leak. They sent Pipe Down Services, and they made contact fairly quickly and were out here within a few days, so it made it pretty easy. They were professional, very courteous and took care of the issue pretty quickly. American Home Shield has really taken care of me. We've been happy and we feel like we're in good hands. If I ever have an issue, I just go online and make a service request. The $75 service fee compared to some of the prices that contractors charge is a pretty savvy deal for me.

The faucet was leaking. I had my contractor come over and tighten it, and he said it was not gonna last long because it looked like the base of it was not lining up and it was gonna leak again. So it leaked all over the kitchen. But American Home Shield did not cover the faucet, which should have been covered. I even bought the faucet for the company so they didn't have to pay out of pocket. All they needed to do was install the brand new one. The first time the company showed up, they didn't do it. I was communicating back and forth with the guy by text and calling him because I couldn't go to my dad's house with COVID. So they ended up not doing what they were supposed to do, and I was very disappointed with the coverage. I might switch to a different company if that's how American Home Shield is gonna work.

The contractor that came out for the furnace was good. They were able to come by the same day, but they didn't have it fixed until they replaced the circuit board. So they had to make multiple trips. But it heats up now just fine. When I filed a claim for my AC, the contractor came by and looked at it. It was leaking refrigerant and it was low on refrigerant. So they filled it up. But they said that it would need repair to do that and then American Home Shield said that they would cover it. This happened sometime in October last year and the technician said that they would not be able to repair it because of the weather. Then American Home Shield said that they would have to close out my work order and I would have to file another claim next year when it's warmer for them to cover it. So I would have to pay another 100 bucks even though the condition is known.

We've had problems with other companies particularly those for electric. But the one we had for a leak in the bathroom sink, Advanced Plumbing, was very good. The tech had gaskets in his truck and he was able to fix that. It was a job well done. We also had a drain that was chronically clogged and he was able to fix that with a snake really fast.

AHS's reps were a little difficult to understand because it sounds like they're reading from cue cards. They are not able to be as flexible when it comes to understanding what I'm saying because there's a language barrier. Other than that, I had a leak in the kitchen and the tech was thorough.

One of the springs was broken on the garage door and the man came and replaced it. I'm satisfied. This was a little bit abrupt, but they still did the work satisfactory. I'm very satisfied with American Home Shield. I'll renew my policy. It's very convenient for me to specifically have a repairman to come do whatever is wrong.

The warranty has been helpful on a lot of my plumbing issues and some pool things. But, I've been turned off by the service lately and by some of the ways American Home Shield has been getting out of having to cover claims. Recently, I had an outlet issue. The tech was very nice. He found the issue very fast and I was happy with that.

Appliance Connection, the contractor, came a couple of weeks ago and the technician was great and very nice. This last time, the freezer was at minus 9 degrees and the refrigerator was 47 when it's supposed to be at 37, and it wouldn't adjust. So, they were supposed to come out on Wednesday. I was in the middle of a call for work and could not pick up their call. They called a couple of times.

The spring broke on the garage door. So, they replaced one and I had to pay for the other one because it wasn't broke yet. But they had them both fixed. The garage door is working fine right now. I got good service out of them. They were pretty good other than the fact that, occasionally, you run into issues with getting parts. It may take a little while to get a part. Most of their contractors are fairly good. Most of the time, they're really good people.

American Home Shield offered really good packages covering electronics in your house, so I liked that part. When I was getting my warranty set up, their rep explained everything that I needed. The sign-up process was easy. Recently, I had an issue with my AC unit and the technician who was sent out was awesome.

We had two work orders. One was for our electrical outlet which was solved really quickly. The other was for the garage door. The contractor has come twice but still wasn't able to fix it. Now they're coming a third time. We asked if we could switch to a different contractor since the current one was not able to resolve the issue the first two times. We were told that the contractor was not able to switch. That was a little frustrating.

I did a yearly maintenance tune-up with American Home Shield and it was in the winter by the time the furnace check got scheduled. The techs were excellent. I've had a few and every one of them solved any issues that I had. With my home warranty, I feel comfortable knowing that if anything happens, it's going to be repaired well and taken care of. My interactions with their customer service have been fairly minimal but what I had was great.

Some of the contractors were quicker than others but all of them got the job done. With AHS, it's helpful to have it all in one place. There's no stress of having to research to call someone to come out. It allows for it to be quicker. It eases some stress of potential problems that could arise down the road. Our icemaker went down and the process took a little longer. But with other more urgent things like an AC problem or a leak, those were taken care of very quickly.

I'm not real happy with American Home Shield's service. I called today to talk to someone. I got someone with an accent so thick I could barely understand and she was obviously speaking from a script. I wanted to speak with someone that would talk to me in a conversational tone and that would answer my questions that I could understand. It irritated me and I wanted to get off the phone. I didn't want to deal with her anymore. If I run into that every time, that's enough to make me want to switch to a company that has local customer service.

AHS is a horrible warranty company. We had a home warranty with them for 5 years. During that time, we requested service on our fridge and dishwasher. Each time, I had to recall them because the parts broke within a week or two of them being fixed. The final straw for me was the most recent time. Dishwasher wasn't cycling, so we requested they come out and fix it. The contractor was super friendly and fixed the dishwasher. He even noted that the gasket was worn out and needed repaired. He threw out the gasket and said he'd be back. When he came back, he never brought the gasket and the dishwasher started leaking.

I was having a problem with my gas heater. A couple of days after I submitted the claim, a technician came out. He brought me over to the unit, showed me what was wrong and how to tell if that happened again. Some service people are better than others though. I particularly like one of the heating companies more than the other, and I wish I could pick them, but I understand how they work. I hate the fact that the cost keeps going up, but everything's going up, so I understand.

Our most recent claim to American Home Shield was to check the heating system. The website is kind of a little hard to use. It's not detailed. It's just like a generic. You can't really describe what you need. It doesn't give you your opportunity to say in detail. That was why I ended up calling. I was told that these people will contact me and schedule an appointment. Overall, AHS is an easy access to have a reliable contractor to have stuff done if need be. They're great.

There were issues with the breaker and outlets that were tripping when I would run various appliances on the same wall. The tech from Ideal Electric who came out was a fine, young man. He was in and out in less than an hour.

The washer and dryer weren’t working properly and the service that the contractor provided was great. They fixed what was wrong with it and it’s doing good now. I like American Home Shield. But when I called them the first time, they didn't tell me that I can put more than one thing on there. So, I called for the dryer and put in a $100 deductible. Then the next week, the dryer started acting up. It was acting up the same time the washer was but I was under the assumption that every time I did a claim, I had to do $100. I only got $100 for the pay period so I had to wait till another pay period to turn the dryer in.

We had a problem with our refrigerator and it was a real hassle getting that replaced. American Home Shield sent some folks out that were totally incompetent. There were two people that came out and it was bad. They had no idea about what to do with our refrigerator. It took almost a month for American Home Shield to make a decision that we needed to replace it. But since then, we've been okay with the more recent claims.

We had a problem with our dryer appliances, and the contractor came and fixed it. They did a very good job. I like American Home Shield's fast response and following up.

I had a clogged drain and it didn't take the contractor too long to fix it.

I had five claims. American Home Shield was fine. But it's their referrals. One of the companies was American Plumbing Inc. They're just a scam. Those guys come to the property and say, "This is not normal wear and tear" and go. And when we got a second company, they fixed it in five minutes. That happened two times the last month. And we're done with them. I've used AHS for over 30 years. They're good most of the time. And they helped with the second company. But the company that they hired was nothing but trouble. They should fire that company.

I had a toilet leaking. The contractor came, it took less than five minutes, they repaired it completely. In that case, I was satisfied. Recently, the faucet was leaking. The tech came out to repair that, but we couldn't shut off all the water. So, he couldn't fix it. This plumbing system is unique. The water heater is in the next building on the rooftop area. It’s high, we couldn't stop the water unless we block the whole complex water. He told me that in order to completely block the water, it would cost us 1,600.

American Home Shield takes care of everything I asked them to that’s in my contract. If it's not there, there's nothing they can do about it. My parents also got them. We all switched over to them. Recently, the pump in my washing machine came loose and the washing machine wouldn’t spin. I went on the AHS website. And they had this thing where it says you could do a video with the rep, and they could send that video to the tech. I did that with her.

The dishwasher wasn't working. I did an online claim. American Home Shield gave me the name and the number of the contractor. The contractor then let me know and gave me a picture of who the person was that was coming to repair, and with the time. They were very professional. They took care of the issue. The downside is, every time parts had to be ordered, you have to wait another 10 days or so because of the process with American Home Shield. They had to contact American Home Shield. American Home Shield had to approve the parts. So, there was a delay, which I wasn't so crazy about, in getting things repaired. Sometimes, we've had to get parts in two different cycles. Getting the dishwasher fixed was probably a two-month process.

I had to get a new water heater. And when the contractor came out, they refused to remove my old one by saying that the old water heater was not draining properly so that they wouldn't be able to remove it. I can't have an old water heater sitting in my basement. The new one is for the old one to be removed. Also, it shouldn't be left on the homeowner. The owner of the company was called by the guy that was out there. But he cut me off. He told me to just put his guy back on the phone. He told the guy to just leave my house. And it was a bunch of back and forth. I've never encountered an owner like that, to just be rude to a customer like that. They replaced the water heater. But as far as the other water heater being left, they didn't do anything. They just left it in my basement. It's still there.

The problem had been going on since the spring with the dryer. Initially, it wouldn't turn on. They fixed that. We've had about five different contractors come out for the dryer. There was one contractor that was supposed to come back and start what they finished. But they never showed back up. We have been going back and forth with the dryer. The last time, the contractor ordered a part and put it in. Then they shoved the old lint filter in the new door, which didn't fit. It was an ordeal. But it has been resolved. Overall, the contractors have been good. They have been pretty on point. Every time I've had to directly contact American Home Shield, they have been more than accommodating.

The refrigerator was making a noise. The contractor was hateful on the phone and they told me I had to give them a six-hour window to be there. I told them that I work and they said, “Do you want help or not?” I tried to talk to the tech about it. The rep told me, “Well, you can talk with the tech if you want to.” So when the tech came, I told him that I was concerned about the six hours. But he said, “That's how it's gonna be when we come back too.” I decided to keep my mouth shut because I really would like to get my fridge fixed.

My experience with American Home Shield so far has been very good. They are very responsive. And efficient when it comes to providing repair personnel. I like the reduced cost in repairs and the help that they provide with finding suitable repair people. However, my refrigerator worked for a little while and a day or so later, it stopped working again. The issue has been going on for six months. I sent them AHS a message to let them know, but I haven't heard back from them since.

AHS sent a company called No Problem Heating & Cooling. There was a big problem because the tech started looking at things that were irrelevant to what they came out for. They said, "Well, somebody cut some wires." We said, "What wires? What are you talking about?" There was no way that we'd be fooling around with wires in our heater because we don't know what we were doing and that's why we got American Home Shield. He then said it was gonna void our claim. He also said that they could get some measurements for new equipment. My husband immediately said, "Wait a minute. You're going into selling already and we wanted you to repair. What's going on?"

AHS works with me on everything that happens. The warranty is a great thing to have. Recently, I got a microwave replacement. The claim has been open for a month now. I’m waiting for the installer so I can send them back the receipt. They said they're not going to be able to install it until the 5th of next month and it's been a hassle with them. But other than that, everything on American Home Shield's end has been just fine. Usually, they sent out people and most of those who have come out are very straightforward on the visit. They tell me what's going on. They go over and beyond and get whatever it is working.

The pipe under the sink came unattached. I was very happy with the service. The contractor was here in a couple of days. They said they'd be here between six a.m. and noon, and the tech was here at 6:20 in in the morning. He was very good.

The refrigerator repair happened during the Thanksgiving holiday and things got delayed a little bit. The contractor was waiting for American Home Shield to order the parts for them before they could install it. But the right parts were ordered and the refrigerator was fixed. The tech took a couple of times but he eventually got it done. We've been using AHS for quite a long time and everything’s good. Usually, when I have a problem, I get it done fairly quickly.

When the techs looked at my issue, they thought it was the motherboard and it would not be covered. A tech had to call me back the next day because it was a long wait for him to get through to AHS to confirm that. He said it would not be covered and we said we would pay for it out of pocket. Other than that, the contractor was really nice. The main guy came with someone he was training and they were super professional. They had to travel from the Chesapeake area in Virginia which is a four hour drive on one of the coldest days. They came that far to look at my garage door and back again. I was super happy.

We had a broken seal and the contractor had to tear the floor up. Then, the plumber had to come back and reset the toilet after they got through with the remodel because the floor flooded in the house. Everything was great when he came. American Home Shield is excellent and we will never switch.

There was a leak in my bathroom when we flush the toilet. A gasket needed to be replaced. The plumbers replaced it really quickly and we haven't had a problem since. They were very nice and personable. They communicated exactly what happened, got the part, and fixed the issue. It was really quick and smooth service. We also had to get our microwave replaced. They sent us a link to shop for the microwave. But they didn't communicate with me that it was just a delivery because the description said “deliver and set up the microwave” The rep explained that sometimes, deliveries don't come the day they're supposed to.

I had messed up my hot water tank, turning off the hot water a bunch, because the tub leaks hot water all the time. So, my hot water heater started leaking. I made the initial call in September or October and the contractor said that the water heater needed an expansion tank. It’s an old tub shower and it was a modification and that I would have to pay a certain amount and they were getting a quote. It was about 1,600 and I agreed to it. It took me a lot to get the funds together but when I called back in November, I paid 900 down to Brick Street Plumbing. The first time the plumber came out, he said that he didn't have enough room on his truck for the toilet, which was supposed to be replaced and the faucet for the tub hadn't been ordered. But he worked on the hot water tank. He couldn't put in the garbage disposal because he said that an electrician was needed to investigate to make sure the wiring was okay.

My HVAC was shutting off. I did a service call for cleaning. It needed that, but then the tech found something else. It got upgraded to an actual service call. He was nice. He did what he needed to do. I've been satisfied with American Home Shield except for one incident. I had a previous service call where it wasn't that great. But I didn't call American Home Shield and that wasn't their fault. It was the tech.

The repair guys resolved the plumbing issue and were very friendly, knowledgeable and efficient. American Home Shield takes away concern about having to do repairs in the house and I have not had any problems with them providing the service that they sold me.

I like the fact that if something breaks down, there's that insurance there to come take a look at it really quickly. We had an issue with our dishwasher. Swift was fantastic. I haven't really had any issues with the technicians. There was a technician before Swift that came out to look at the dishwasher and he just disappeared and went MIA after he couldn't figure out what the problem was and that was where Swift came in.

My recent claim with AHS was for the hot water heater. I put in the claim and paid my $100. They came out as fast they could to see what the damage was. Then they had to order the hot water heater. As soon as they could, they got it in, so we could have hot water. It was all done within five days, that was a very good plumbing service.

Everything's been good with AHS. The times I needed them, they've got the contractor there and done a good job for me. I had a problem with two of my toilets recently. I needed the flapper and some of the other stuff replaced in there. AHS gave me a notification about who the vendor was and the phone number to contact. Then they told me about the appointment time that the contractor had given them. They kept me informed of when they would show up and who it was. I was very pleased with the contractors.

My experience with AHS has been good. They fixed my problem when I called. The refrigerator wasn't working. The problem wasn't American Home Shield, it was the contractor that wasn't responsive in the beginning. But eventually, they figured it out. They should have somebody else that can solve the issue quicker. It took six months to fix it. But AHS is definitely a good benefit because it saves money.

I love American Home Shield. I switched to them from 201 warranty. I hated them. American Home Shield has been a breath of fresh air. They've been very helpful, and their processes is easy. They’re also timely, and they communicate the whole process of trying to get people out here and coordinate everything. I've only used them a few times, but I haven't had any issues. They've never done me wrong, and the people they send out are reliable.

I've had American Home Shield since 2004, and for the amount of money, it's a good deal, but like anything, you're not gonna have all great experiences. You have good and some bad. I recently needed some plumbing taken care of, and the contractor contacted me to come out and fixed the issue. It was a good experience. Sometimes though, we get contractors that take an excessive amount of time to fix something. There should be a way to get a second contractor without having to go through the whole process again.