American Home Shield Reviews

My furnace wasn't heating anymore and we didn't know what was going on. The tech was fantastic. The issue ended up being a transformer. He had one on his truck and he repaired the issue. It was quick, easy and painless. With AHS, I like the convenience of knowing that my stuff is covered and I don't have a $5,000 expense out of my pocket at random time when I may not have $5,000 sitting around.

American Home Shield works. They're a reputable company and I've been continuing to use them. I have a couple of rental properties, and I don't have to hunt around to find a contractor if something goes wrong with one of the properties. I just submit a claim through American Home Shield and they take care of it. When my water heater stopped working, I immediately submitted a claim. A repairman came and he talked me all the way through the resolution. He troubleshot the problem. My pilot light went out, and he re-lit it. However, there are some things in the contract that are questionable that could be better explained. I had an incident with one of my rental properties where the contract said that the water heater was covered. But there was something else that had to be done in conjunction with replacing the water heater. Although the contract didn't specifically say that it wasn't covered, American Home Shield refused to cover it so I had to pay out of pocket.

American Home Shield is a SCAM, Beware. do not buy a home warranty from them. It has been 10 days and I still have no hot water. Took them 7 days to determine that they have no person contracted in my area (no surprise there). Another 2 days I can find my own contractor. They approve the contractor BUT they need to order the parts. 4 days and counting no parts. I was told they were ordered but they were not. I called back in three times and now their parts department is not receiving calls only making outgoing calls. 11 days tomorrow no hot water. They are a call center outsourced overseas. Waste of money!

The last time Mae Dae Electric came out, it was for the bathroom vent that's going in and out. But the guy didn't fix it so I had to call them back out. They're supposed to be here today. American Home Shield helps me out a lot when things break. They're good about replacing things if it can't be fixed. The only thing is the co-pay has gone up a lot in the past year.

If something breaks down in the house, I call them and they're the first ones to say they can't fix it. I have to tell them it's completely broken and it's not even working. For instance, the dryer just went out. I told the rep it was making a lot of noise and the rep asked if it was working. I said it was. She asked if it was running and I said it was. She said they couldn't help me if it was running. It's got to be completely down. Also, I had problems with the fan on the back of the stove and they said that the vent doesn't come inside the stove and they couldn't fix it. The tech told me that this vent is so old, that they don't want to replace it. AHS is a good thing to have if you understand what they mean. But it's those black lines that you don't read. My year is coming up and I would like to have more protection and do a better plan.

We'd be out thousands of dollars without AHS, so I think they're great. We've had claims for our AC and on the week before last, for our kitchen sink. The techs we've worked with were great. We're selling our house and when we buy another house, we will be getting AHS there.

When our refrigerator was not keeping things cold, a contractor came out. It turned out the defroster unit was at work. They fixed it. They were competent and did a good job.

My heater went out back in November and I submitted the claim to American Home Shield, and it had to be replaced because it was an older unit that no longer uses R22 with it. Submitting the claim to AHS was very easy. I went to their website, put in my information, and submitted the claim, which took about five minutes at the most. Within about two hours, I was getting a phone call back from them and I was also getting a dispatch within that same day as well for an appointment. It was a great company that came out to the house. They were quick and professional and when they were doing the installation, they followed through.

I asked to repair our electric outlet boxes. Getting through to a rep was very easy and the contractor was excellent. I'm happy with how everything is functioning now. I definitely will recommend Home Shield. Customer service is really active in helping me with my problem.

American Home Shield sends me some interesting contractors to solve some problems. Some of them are good, and some of them are not so good. I've had a couple of electricians come out and look at problems. One of the problems was a panel and one of them was a couple of outlets that had gone out in the main house, and they managed to fix that. Then there was some other electrical related problems that were in the garage, which, according to the contract, are not part of the main house, so they couldn't fix that.

My washing machine wasn't working as it would not drain. In a day or two, a tech came and he was great. He was super knowledgeable and fixed the washing machine. He even showed me how to fix the unit myself in the future. American Home Shield has always done a good job for me. The technicians always come out within a good timeframe, and they've never not fixed the problem. My pool and my well are covered so if something happens with the pool, technicians will come out and fix it. Everything's fine and I'm very pleased.

On two occasions I have contacted AHS for service requests. The first time it took over 3 weeks for repairs on my heat pump and they (AHS) dispatched 4 different repair companies before they finally dispatched one that was authorized to work on my Carrier Infinity heat pump even though they were told multiple times what system I had. I suspect it would have taken even longer had I not been calling for updates and escalating the issue.

I do NOT recommend using American Home Shield as their customer service department is horrible and what they cover is very limited and is hidden in fine print. I had put in a service request back in April 2022, a repair company was assigned to it and they found I needed coils replaced in my 2 units. The parts were ordered, the repair company came on site to do the install, but had only 1 of 2 coils with them, so they didn't do the work. Since then AHS has claimed that the parts are on backorder and each time I call they say this is not an open work order. They each promise to investigate and get back to me, which has never happened. This spans over a dozen phone calls attempting to get some status. To buy and install 2 AC coils it still requires me to pay over $2K in service fees. I have attempted to write their CEO as I can not getting any response from the customer service department.

They don't cover a lot of maintenance and wear and tear. But if you have a fridge, washing machine, dishwasher, AC unit or water heater that goes out, they are pretty good about getting those fixed or replaced. We had to kick our AC back on in the middle of winter as the lines had frozen up. The techs purged the lines and everything was good. However, I'm close to the Louisiana border and I sometimes get contractors assigned from the Dallas area. So, if it was in the middle of the summer and my air conditioner had an issue, that might be a problem. If I could choose my contractor, that would be a plus.

There was a slab leak that we recently had, and I had the plumbers fix it, but I haven't heard anything back yet from American Home Shield as to how they're going to compensate for the repair. I couldn't wait for them to do all their stuff. They assured me that they would be paying, but it was taking too much time, and I needed to get the house back in line, so I went ahead and paid for everything. But I talked to a very nice lady there who managed to make it work.

My refrigerator went bad and they couldn't fix it so they gave me cash to buy another one. Everybody's professional.

We've had good experiences. That's why we keep going with American Home Shield. It takes a long time to get through sometimes. I better wait until I have three hours to wait on hold. And sometimes it takes a long time, like outside of 2020. That’s to be expected. But we were without an oven for three months waiting for AHS to figure out if they would offer it or if they would find the part. Sometimes it's very timely. And everybody's on top of things. But we have had things fall through the cracks a couple of times over the 10 years. But that has been the exception. We had one technician that forgot to turn something in. But for the most part, things are good with the technicians.

My furnace was having problems working. It would sit there and spool up. It wasn't running so I did a claim on American Home Shield's website, which was very easy. I was given the contractor's phone number and they called me and scheduled the service. They were friendly. A technician came out and he swapped out a pressure switch and a capacitor, and the furnace worked again. My furnace is now operational. American Home Shield has been good so far.

The dishwasher stopped working. I thought that the outlet and the dishwasher were connected. So, I wanted to make sure the electrical was working there. The contractor came out and checked that and it turned out it was the dishwasher that was the issue. So, the electrical was all good.

I called American Home Shield for the refrigerator and the icemaker. They told me if I didn't hear from the contractor, then I could call them. But they called me and said they would be sending somebody out the next day or the day after. They had to order parts, so it took a while. I'm waiting to hear from them now. I spoke with American Home Shield this morning, and they follow through. They do make sure you're taken care of. They stand by their policy.

I thought it would be more economical to have a home warranty just in case there were some breakdowns in my home that I would not necessarily want to have that extra expense for paying. The deductible with American Home Shield seemed to be quite fair for the work that they do on an occasional basis. I've had one bad experience several years ago when I waited almost three months for a part that should have been in. The other experiences have been good. Recently, C&D came for the oven that would not come on. It was more of just a glitch but as soon as they came out, they repaired it. So, it was quite a speedy repair, and it was very economical.

Hi, I called several times to send someone to take a look at my Air conditioner. The first came out was E & A Mechnical (Contractor from American Shield), they stated condenser needs to be replaced. (I also got two licensed HVAC companies states the same thing. Both are licensed in state of California.) E & A Mechnical (contractor license company from American Shield) that They said they send the report to American Shield for authorized to replace the unit. Both the company and American Shield closed the service request ticket. I don't know why. Then I called why was the ticket closed, they didn't say why. They said they will another company CRYSTAL AIR, INC.

Some of the technicians American Home Shield were sending over did not have a lot of experience. The technician that they sent here when we had problems with our washer and dryer was not that great. Recently, our refrigerator broke. Everything froze to ice and the water dispenser would not dispense water. I told American home Shield they shouldn’t send that particular service crew. They sent a different service crew but it took two weeks. The repairman was great though. He came and asked what happened. He opened the refrigerator and started to do the diagnostic to see what was going on. After everything, he told me there were three parts that were completely damaged. He explained that because of the age of the refrigerator, some of the parts were discontinued. He moved to the next step and contacted American Home Shield.

We couldn't get the cold water to come on and mix right with the hot water in the shower in our master bedroom. It was a pain. I did a claim and AHS said they scheduled for a serviceman to come out on the 27th. We were going to be out of town the week after Christmas so I called them in and I rescheduled it for Tuesday of the following week. The plumber came out from Wicker Plumbing and he said he couldn't tell what was wrong with it because he couldn't see behind our tile. I asked if the warranty covers the removal of the tile and he said no. They could either hire someone to do it or I have to hire someone. I told him I have a contractor that I can hire to come in and he showed me how much of the tile we needed to remove.

The heating made a loud noise. And it turned out that the fan inside the heating unit had fallen apart. So, the tech that American Home Shield sent had to order a new part. He was very professional and prompt. He communicated with me by text. He didn't bother me while he was here working. He came and looked at it, came back, serviced it. And he never came into the house. He just told my husband he was through. We had the car pulled out so he could get in the attic. So all he did was just walk in there and do his job. And he left and told my husband. He sent me a text and said, “I'm all done.” So, he was very good about just getting in and out, and communicating. I liked that. He was obviously Hispanic, but he spoke very good English. And he had good manners and was informative. He was awesome.

I was pleased with AHS but not with their contractor, My Tek Services. They did not provide thorough service. We had to have a recall with a second opinion which confirmed that the issue wasn't addressed properly. Other than that, the second company was very professional. The item was addressed properly.

This last incident that we had was a lot better than the one before that, when our dryer went out. When the guy came, he said he had to order a part. But it took him a week to get here. And the part took another 10 days. His suggestion to us was to go to Aaron's rental and rent a dryer so we can do clothing. I told him, "Dude, I'm doing about five, six loads a week because of foster kids I have and you telling me that I need to go rent a dryer for that? That's unacceptable." After that, it was a big hoopla because I contacted American Home Shield and they couldn't even get ahold of the guy to tell us what was going on. So, we were without a dryer for almost a month. And we ended up going to another city, which was 20-something miles away, to do laundry. I can drive seven miles without my legs kinking up on me."

I used to like American Home Shield a lot when the customer service was great. But since they have outsourced everything overseas, I'm not very happy at all. Half of the time, the individuals don't have the same English understanding. Sometimes you can't understand at all. They rush off the phone. They're not really wanting to hear what you have to say. I've had American Home Shield for a long time because it was great. I didn't really use it much. I have spent about $800 on having somebody come and fix my stove. But they have spent about a thousand something in having somebody fix the stove, and they refused to replace it. This is ridiculous. It's been a lot more of a struggle. I've had to put certain companies on “Do not send back to my house” list. They've gotten worse over the last four years. But most of them are pretty good. Somebody came out to look at my microwave and he was very professional and courteous.

Our heat went out so we submitted a claim to American Home Shield. They sent one contractor out who said it was the igniter. They replaced that. But then the heat went out again less than an hour later. We called American Home Shield. The contractor said the heater needs to be replaced and sent us some kind of quote where it said we had to pay $2,500. American Home Shield suggested a second opinion and a guy came out from United Air Temp. They sent like a diagnostic person who said the issue might be some blockage in the pipe. He said he was gonna send his service manager that night to come over so he can give me a final decision.

American Home Shield responded to me and told me who would get in touch with me. That takes another 24 hours, and the person that would take care of me call me to set up the appointment. AHS tries their best to get somebody out here anytime I have called. They've been very cooperative. I'm one of these people that want to take care of the problem before it exacerbates and becomes a big money thing. So, I decided to just bite the $75 that I pay. I pay monthly for the annual amount, and I also pay anytime somebody comes out, $75. So, it was okay. I try to keep my stuff in running order. So, if I call AHS, it's for real. And I seldom do that.

We had dishwasher and stove top issues. One of the burners on the stove didn't work. We were able to get a gift card for the dishwasher, because the other one was everything was wrong with it. The replacement dishwasher was a blessing. It was an easy process. I appreciate American Home Shield so much. It was a great experience.

It's nice to be able to put a ticket in and get people to fix stuff. But I'm still waiting for my AC unit to be fixed. The techs have messed with the unit multiple times and this will be their fifth trip in the past couple of weeks. They are coming to install the damper and check why the unit is not coming on. The techs have been good. This last guy I had was the best.

We had two repairs this year. Kingdom repaired the washing machine. The techs were friendly. There was some misunderstanding that they had to order parts and it takes time. It was over the holidays so that took more time. But it was reasonable considering the timing and circumstances. We're at the cusp of renewing and it's just under $600 to renew. In the first year, we paid $600, and another $75 for the technician to come out because we had an issue with our washer and it was just a $10 part. If we would have done the service call on our own, it would have been about the same as if we didn't have the warranty.

In my request, I was explicit in what I needed, but in my contract, they don't go that far. It would have been nice if they had responded by saying, "The people you wanna hire can't do that." The poor guy got here, helped me as much as he could and led me to other people that could do what he does. I called American Home Shield before I left a review for the HVAC people because I wanted to know if it was them being lazy or was it American Home Shield. I found out it's in my contract in the fine print that I didn't read. I don't think American Home Shield is worth it. It's too expensive for what I pay every month then they charge me to have someone come out. As I was reading over my contract, there are a lot of things they don't cover that I thought they did. I optimized my service. I pay more now. This is not good because it's not giving me a shield on my home. I might as well hire independent contractors. They're gonna charge me a lot of money, and I'll save the money from American Home Shield.

We couldn't use the dishwasher. It was leaking at the bottom of the door. So the guy from AJ’s Appliance came out and he determined that the float inside was crowded up. So he cleaned it up a bit and said, "I suggest you go to the hardware and get one of those cleaners for dishwashers and run it. And that should take care of it." I did that. But it didn't take care of the problem. In the interim, I discovered that the control panel on the front of it, two or three of the six selections worked, and the others don't. So AJ’s coming back next Tuesday.

American Home Shield sent their guy promptly for the thermal fuse in the air conditioning. He got it fixed. He was fantastic. The process was systematic. It's the way it should be. Prior to this has been horrendous. They have sent incompetent people. They have declined claims without a conversation, not even a letter and people just don't come back. It was over a pool equipment. I called the guys asking if they were coming back to fix it. They said it was declined because the cables were eaten by a rodent. It was an arbitrary decision made without even letting me know. I called and tried to talk to a supervisor, but there was never a call back. Two weeks later, I received a letter of denial.

I noticed the house wasn't heating up like it was supposed to, then I started hearing some noise coming from the unit. I called in to get everything checked out, and someone came out and checked everything. He was not sure what was going on. I started having this problem again, so they sent someone back out today, and he found out that it was one of the cords that was in the unit was broken. He repaired that and said I shouldn't have any more problems, but if I do, just make sure I call back in. It was a good experience to me. American Home Shield was on top of it, trying to make sure that I was taken care of. They cover major appliances. It would be a good thing for people to have.

I called American Home Shield when my system wasn't heating up. It was very easy. Their rep was very pleasant, professional, very thorough. The rep told me that the contractor would call me to schedule a time to come out and do the work. The contractor arrived on time, explained everything and got the job done. They replaced the part and the tech explained what was happening, what he was replacing and showed me the part. It was very good. I would recommend AHS.

When I have to make a claim, I usually get someone out in a couple of days. The vendors they have hired are professional and competent which is what I require, especially if they are working on some appliances of mine. My dryer went out and that process probably took a week, not necessarily their fault, as far as shipping and contracting and when to get it delivered. I had to pay a little over the amount to get what I wanted. But it beats paying $200 versus $700 off the bat. When I have minor repairs that I know I can't take care of, I can get someone who's licensed and vetted to take care of it and to make sure it's done correctly. So, I don't have to worry about who's going to do this. I just call the home warranty and they figure out who's going to do it for me.

We have a little refrigerator upstairs and a little microwave we use just for heating up stuff. My daughter was gonna heat up her coffee and when she opened the microwave door, the light went out and there was no electricity. So we checked the sockets and there was nothing. Soon after that, we checked all the sockets that were around that socket and everything was out. Then I went into my bathroom and realized we had no lights in there. So I put a call in to AHS on a Saturday and then on Sunday, the rep called me back and said, “I know it's your holiday. But let me go ahead and set up a time.” Which they did.

They were very courteous and caring. They answered all our questions. We had our hot water heater element replaced and the techs were very courteous and helpful. Everything was covered. Having AHS is awesome.

American Home Shield has a lot of coverage. No matter what my problem has been, I've always had people in my area that were able to respond to my call. That's really important to me because I live in a pretty much remote area. American Home Shield has always been there. I had one issue where they called someone, and for whatever reason, he called me and told me that he couldn't respond. But American Home Shield jumped on it right away and within an hour, I had another person out here. I never got that guy again, but I had another person out here and they took care of me right away.

I have a shutoff valve for the outside water spigot. I would take a drain off, turn off the valve, and drain the water, so nothing freezes outside. But that valve was leaking. So, I had to put a bucket underneath there. It took a couple of days for the plumber to come. I have to empty the bucket twice a day so the water wouldn't run on my basement floor. The plumber tightened the valve packing in the valve itself. He fixed it where it wouldn't leak. It was holding 100%.

On December 29, 2022, I called the gas company because we smelled gas. They had to turn off the gas because all the appliance's valves were leaking gas and they also turned off the water on the water heater, because the vent was disconnected and was also leaking water. I called American Home Shield the same day. They sent a plumber on the 31st. He was in my house for literally 5 minutes, didn’t turned on the gas to check the leaks, didn’t even went to the garage to check the water heater. And he reported to American Home Shield that he couldn’t find any gas leaks and that I had to pay at least $500.00 because he had to do some modifications on the floor to find the leaks.

Recently, my dishwasher wouldn't operate. The tech that AHS sent came out within a few days and what she found was that it was nothing with the machine itself, it was to do with the electrical. She suggested I use a different type of dishwasher soap and a rinse, and she was on her merry way. At the beginning of last year, I had a problem with my garbage disposal. The tech came out and it was great. He had to remove the old garbage disposal and replace it. Then, he came back a week later to make sure everything was running well.

For my recent claim with AHS, the garage door didn't close. The fella who came out repaired it almost immediately. He was enthusiastic and knowledgeable.

I'm very pleased with AHS. It's my second year with them. I had a shower that was backed up recently. They fixed everything the next day.

We had American Home Shield eight years ago and we had them for seven years back then. After trying a couple of other home warranty companies, we decided that American Home Shield was the way to go. So, we went back to them. I don't like them for their warranty service, I like them more for their responsiveness, the price of the monthly bill that I pay, and for the fact that they seem to be more honest in what they cover. They don't bait-and-switch you. They don't have warranty subcontractors that come out to your house and then just try to milk you for more or be dishonest in their evaluation of what your problem might be saying it's not covered or whatever the case may be. It boils down to their honesty and the value that I get paying the monthly stipend.

After I put in the ticket to have a vendor come out, AHS sent me a link to click on to talk to a rep for them to assess the incident that happened. I sent a video and I was on the phone with the rep and I put everything in. So they assigned me a contractor. Not only was it hard to get ahold of the contractor, but everything kept going to voicemail. When they eventually picked up their phone and called me three days later, they said the earliest they had was on a Tuesday, so I waited.

I had an issue with the toilet that was fixed. Then, I had another issue with our refrigerator that quit making ice. It wasn't doing anything and the lights were on like it was working but it wasn't cooling correctly, making ice, or dispensing water. The techs said they were going to order a couple of control boards and a new ice maker. The service is okay but they take a long time. We've been waiting on parts and it has been about a month.

The company who came out for my toilet claim was great. This was the second time that the tech came out but for a different service.

Our garage door went bad. My husband called American Home Shield and they sent out someone. The guy was very nice and professional. He had two different units with him and he tried to fix the door. With one unit, American Home Shield would pick it up 100%. The other was an upgrade and we would have to pay whatever the difference was that the home warranty wouldn't pay, which was no big deal. We liked some of the features of the upgrade so we went with that one. We hardly had to do anything.

The tech rekeyed my house. He was on time and he knew what he was doing. Everything worked out well.

The refrigerator wasn't cooling. After I sent in the claim, I had to wait because the tech was booked and American Home Shield only had one guy in the area. It seemed that the tech repaired it once he came out. But a week went by and the refrigerator wasn't cooling again. So, it was multiple problems with the refrigerator.

I had a leak on New Year's Day and it was spraying all over the place in the garage. American Home Shield called Air Pro Master. They weren't able to come out until the following day. That meant it would leak for three days and they wouldn’t have been able to come out. So I called back and said, “Could you send somebody? Maybe another company might be available.” American Home Shield got ahold of Dockside Plumbing. They came out and saw the problem right away. They were very efficient. They fixed it right away. I like Dockside Plumbing. But the issue turned out to be the water softener tank and American Home Shield doesn't cover that.

I called Home Shield when I realized I had a problem with my washer. We had a good technician and he did what he had to do. He had to wait and come back with a part. Once he came back with the part, he got the washer working. I've had issues with American Home Shield before this and we're hoping for better.

There was water pouring out under the bottom of my dishwasher. I called AHS at their 24-hour number and getting a rep was not difficult at all. He dispatched someone to come out and the tech came out the very next day. He was a very nice and polite young man. He found the problem and told me that my dishwasher was 20-some years so that there weren't any parts available as they didn’t make the parts anymore and I'd probably end up getting a new dishwasher. I was very satisfied with everything that he did. The only problem was AHS called and said they were going to send me a dishwasher, but it's been a long time. It's supposed to be delivered January 9th. and this was back in December before Christmas when this happened. Other than that, AHS has been really good on the things that I have had to use them for. With them, you've got a number you can call 24 hours a day, and they respond fairly quickly and take care of the problem.

Some of the plumbers that American Home Shield send out are good. They come in, check the issues, and ask feedback from me. I tell them exactly what I think is wrong and they check the system, and then figure out correctly and they'll take care of it. They do what they have to do. American Home Shield needs to pick their companies that they send out to a person's home and take care of the issue. They need to pick a better company instead of the cheapest one they could find.

The contractor did a good job. They replaced some light switches, and they were in and out. They were courteous and professional. But as the house gets older, the yearly price with American Home Shield keeps going up. The $75 a call is fine. But it's getting prohibitive.

One benefit of having a home warranty is you have coverage. If something breaks, my deductible hopefully is just gonna cover it. I'm able to budget for that. Also, I do not have to find a provider on my own. Hopefully, the home warranty company has vetted providers and they're gonna send somebody.

The air conditioner was still blowing, but the heater had a problem. The techs that AHS sent out identified that the motor was making a noise and it was not running at its fullest speed. So, they did some troubleshooting and figured out they had to change the motor. They submitted a request, then they came back in the next day and got the motor fixed. They did a pretty fantastic job on that. They were also professional and very well knowledgeable.

I sent in a claim online for the ice maker in my refrigerator. The technician American Home Shield sent was fantastic. He knew exactly what he was doing. He got the part, replaced it, and everything is working great.

With American Home Shield, I like the simplicity of getting a service done and getting the repairs completed or whatever needs to be done quickly. When the hot water heater went out, I submitted a claim and then that day, I submitted the photos. I had a guy out the very next day with a new unit. So it was great. I'm very happy with the service at American Home Shield. They do a great job. It's a good peace of mind for a homeowner.

I needed a heater replacement and the AHS contractor claimed $460 as well as stating that this was not a covered cost because of code violation. He didn't tell what code violation it was and there is no paper on record about it. But we had a paper with our previous home warranty contractor and when they installed the heaters, they charged us for getting the necessary code from city. So there was really no code violation, and we feel that the $460 was an unnecessary charge and that it should be refunded.

American Home Shield had to replace my garbage disposal, and I had a good experience. The technician was very nice. He took care of what needed to be done. American Home Shield is a good company. They take care of the problem. They're easy to get in touch with and I haven't had any issues with them. The contractors they send out are good for the most part. I had issues with one contractor that they sent out and I had to ask them to send the claim to a different contractor.

American Home Shield is a good company. They follow through. I like the security of having somebody there if something goes wrong. You just got the initial out-of-pocket and it usually gets fixed in a prompt, timely manner. Some vendors are better than others, depending on what the issue is, but they always get it fixed in the end. Our refrigerator has two ice machines and the upper quit working. AHS had to replace it. The contractor did a great job. The icemaker is fixed and working fine.

The dishwasher was stuck and then it stopped working. The contractor that came out said there was a piece missing. So they cleaned it and drained it, and then they came back with the piece that it needed. They were really polite, even when I was in a bad mood. They still were 100% professional the entire time.

The heat pump was not working. The tech that AHS sent out was outstanding and he had to order a part, so he came back after almost a week. Then, the repair took about an hour and the heat pump is working fine now.

The refrigerator and the freezer weren't working but there was some coolness to the food inside. I submitted the claim online. But when I went into the system initially, I went to appliances and there were two things to pick for the refrigerator. I pushed the refrigerator in general and I went to process it and it kicked me out of the system. So I got a little frustrated. Then I went back in and submitted it again. The unfortunate thing was that the initial individual sent out to repair told us it was a compressor. The second company that called left me a message and I called them back because it was after hours and I left a message. The tech called me back and said, "Well, we don't fix anything but ice makers, so we'll have to push it on to somebody else."

I liked the workers American Home Shield sent me. They had to replace pieces. They’re well-mannered. It was only $100 to have the workers come out.

The experience with American Home Shield has been hit or miss. The system, as it's designed, is smart and straightforward. But some of the people that partner with American Home Shield as independent contractors don't respond as quickly or as intuitively as they should. I had water damage in my house and I attempted to each out to them to have a contractor come out for my AC unit and the first person that I attempted to reach out to never responded so I ended up having to come out of pocket because I had water spilling all over my floor from the air conditioning unit. The damage was extensive and I had to use my insurance to cover the repair cost but they couldn't get started until the water was mitigated and the source was identified. So it was a big headache and back and forth.

I had two issues. One was the the dishwasher was leaking and then the ice maker in the refrigerator was not working. When I originally called, they filed it as two claims. Then the service company said to do it in one claim. The first thing that they did was a video conference before coming out so that they could make sure what the issue was, and make sure they had the right model numbers and bring the right parts. They were excellent. When the tech came here, he knew exactly what he was doing, and he went right for it. He was a really nice guy. I was very impressed with Gulf Appliance. The original ticket that American Home Shield created was with Sears and Sears wouldn't even come out. My dishwasher and refrigerator are both Kenmore appliances. But they said, "No, we only do separate tickets and we can't do them together."

I had a good experience with American Home Shield. I called for service and they were able to fix the problem. The claim process was smooth except they didn't have the exact type of appliance that I have. They offered me an alternative and it was okay. I have peace of mind with American Home Shield for times when the least expected things break down.

American Home Shield sends the people that always fix the issue. They do fast work. They fix the issues right away. Very good service. The recent tech came a couple of times to fix the issue but he eventually fixed it.

We always get good service from the people that American Home Shield employs. We have had a couple of calls but it turned out not to be an issue. Generally, when they send somebody out, they're good. You don't have to look around for somebody trustworthy as a workman. They can help you find somebody good that's dependable. Other than being put on hold for a long time, dealing with the customer service reps have been fine.

The process of filing a claim with American Home Shield is consumer-friendly. Recently, my toilets were running constantly. Even when the tech walked in, he could hear one of them running. He replaced a thing that sits inside the back. And he said something about the plastic part was wearing out and that needed to be replaced, and that was how the water was seeping through. He was able to get everything taken care of.

My water heater died. After putting in a claim, techs were here the next morning to late in the day. They put in a new water heater for me and they did a really good job. I also called them New Year's Eve at 6 o'clock because my sewage backed up. The techs were out here in 30 minutes and fixed that. But that wasn't covered. That aside, I like that American Home Shield doesn't cost me a fortune to have somebody come look at things. The contractors were really good and I like them. I'm gonna keep American Home Shield going.

Our refrigerator was leaking underneath. It was a clogged drain line. It caused the water to pool instead of draining where it could be evaporated. The water leaked out onto the floor. The tech that American Home Shield sent was knowledgeable and had the right equipment. He acted like he knew exactly what the problem could be, fixed it, and we're very satisfied. I didn't have to get underneath it and try to figure it out. The fact that the tech was able to get it done and I didn't have to mess with it, I appreciate it greatly.

When I had a problem and had to call American Home Shield, it was taken care of within a reasonable time. When they contacted the person to do the job, they responded in a professional manner and did what they were supposed to do. I did a claim for my washer when the cycle was messed up. The tech completed the task in two visits. The washer is working fine now.

The contractor was good and very quick. They were able to get the leak fixed up.

Sometimes I have a problem with the people overseas, trying to talk with them and explaining what's going on, like when the water heater went out. That's why it took so long. American Home Shield should have somebody that understands what I'm talking about, somebody that can answer my questions. The rep kept passing me around. Other than that, I am able to get my stuff fixed in a timely manner without having to be hassled. Recently, the contractor came and fixed my dryer. The tech was very professional.

A technician came out for my garage issue and he was prompt and nice. He fixed the problem for the moment but now, I need to call back because it's acting up again. It's not closing properly anymore. I've had American Home Shield for about eight years and I like the fact that I can call and get my things fixed. I saw something about my plan changing this year and I don't know if it went to a better grade or if it downgraded from what I already had. As far as the coverages when it comes to heating and air, I had an issue where I had to have someone come out and I was charged for Freon. That should have been covered, especially if the technicians had to work on it which caused them to have to drain all my Freon out. I had to pay to get them to put it back in.

The AC was blowing the ambient air. I just clicked on AC on American Home Shield's website and clicked submit, and it said AHS would have someone call me within a day. The person called and we set up the appointment. The contractor came out and replaced a motor.

The floor by the toilets were getting dark and they continued getting dark. I called and I was told that it was a leak somewhere. American Home Shield had the contractor come out and the guy said that it needed a new wax ring. Now, it doesn't seem like it's continuing, so it's okay. He was nice and cool.

Our washing machine would go into spin cycle and it sounded like it was a jet taking off. There was obviously something wrong with it so, I called American Home Shield and put in the claim and they sent somebody out. The contractor said something had cracked in the central part of the machine and it wasn’t worth fixing because it's almost as much to fix as it is to put a new machine. So I said that we gotta do whatever we gotta do but it’s AHS that calls the shots. I expected the techs to come back with a part to replace it with but I got an email and it simply said that AHS is replacing the old machine with a new one and provided the machines I could choose from. An appointment time was set up and the contractor came out. I've had them before and they're good.

The AC unit was not heating and the first time the contractor came to do the service, it worked through one day and then it didn't heat again. That took three weeks because they were waiting for the part. When I called them back to see it again, it didn't take time. They came in a couple of days and fixed the problem, and it's still working since then. Having American Home Shield is good because it would be more if I needed to change the stuff on this furnace.

We had water in our crawl space and we wanted to see if our sump pump was working. Submitting a claim was really easy and I didn't think it'd be that easy. I like the accessibility. AHS's website shows everything black and white. The contractor, Altstadt Hoffman Plumbing, came out pretty quick after I submitted the claim and the tech explained everything really well. Also, recently, when we had the cold weather here, our water heater froze and stopped working. I went to AHS's website to see if I need to fill out a request and it had that little pop-up that said weather damage isn't covered. The website is pretty easy to use. And the cost is significantly cheaper than it would be if I went and bought everything and paid for people.

I called American Home Shield and they sent the contractor right out like they normally do when I have any issues. I was pleased with this particular company. They did an amazing job and identified some areas that we may need to take a look at with my electrical panel system in the future. They gave me some suggestions. The company was wonderful and customer service was great. I would use AHS again.

Our furnace was firing but it wasn't blowing and it turned out there was a mouse in our blower. The tech established it in two seconds and he was a great guy. The communication was good. We've had a home warranty for decades on this house and on our rental property and we've dealt with all kinds of people, whoever we've gotten, we have the contract. And this company and this person were amazing. We don't hear that so much but it's good. I use American Home Shield and that's what I recommend to my clients because of the local rep. I call her and she calls me right back if I got a problem.

The heater wouldn't come on and when the contractor came out, the technician said they had to remove the wasp nest on the unit to reset the system and then, it started working fine. He was professional, explaining what he did. I like the ease of scheduling the appointment with American Home Shield. I call or schedule an appointment online to fix something.

I file claims online and the website is pretty good. Then, they give the name, address, and location of the contractor and that they would contact me. My most recent claim was when they replaced a circuit board on my furnace.

I like the guy that came out and did the work for our heater. He did a really good job in getting out here. He was able to get the part that we needed quicker than he had originally quoted us and he was really nice. It's also covered in our policy. But the first company that they sent out just rushed the process and didn't really try to help. Then American Home Shield said, “We can't cover this.” But then I had another company come out that wasn't in American Home Shield and they told us that that wasn't the issue. I went back to the home warranty and they told me they couldn't send anybody else back out. So I had to just keep fighting that. They finally got it fixed.

I had a power surge and the contractor took out my washer and dryer. They replaced them because they were too old and couldn't get the parts. So, I got a brand-new washer and dryer from American Home Shield. The people who delivered the washer and dryer were very good. And before that, the computer in the stove went and if I put the temperature on 450, it would go higher. Everything was getting burnt and like my washer and dryer, it was old and they couldn’t get the part. So, AHS gave me a new stove. I'm very happy with them.

The kitchen lights weren't working properly. I had a spark come out of them one day and they just blew. The tech was good. He came on time and called ahead to tell me he was 15 minutes out. All that went perfectly. He also fixed it that day. I'm satisfied with AHS.

Recently, the techs that AHS sent came out to fix our garbage disposal and it was fine. They were good, professional and on time. However, when the homeowner knows what the problem is and they communicate what the problem is, they should trust the homeowner. For example, we knew our garbage disposal needed to be replaced. It was leaking from the bottom. It couldn't be fixed. So I told them that. I knew they needed to get the model number. But several times since we've had American Home Shield, they come out and they're like, "We need to do this and order a part." And that was exactly what I said it was. If they would've had that part on the truck, then they wouldn't have had to come back a second time. That's happened several times. I also wish AHS wouldn't have gone up with the prices. But the techs have been good.

The techs that AHS sent just got here this morning for the air conditioner. I got two emails. The first email said the tech would be there between 8:00 and 11:00. Then I got another email and it said 9:00 to 12:00. When I called them at almost 11:00, I said I haven't heard anything from them. She said, "We've been sending you text." I said, "You couldn't have because I haven't received anything."She said, "I'm sorry we have the wrong phone number in."

The techs came out for our washing machine claim with AHS and the first thing they did was change the actuator and it worked fine. The clothes were cleaning, dispensing and working well. But then, it started this crazy squeaking noise. The guy came out again and he did something. After he left, it was even worse. So there was a lot of squeaking noise started happening when the clothes would wash. They assigned it again. The guy came finally came out and he determined that it was some gear that he explained to my system. When he said it was the gear, he said he would have to get back with the agent's decision regarding repair or replacement. Now, they're gonna replace it for less than what it cost to buy a new machine. I'm still gonna have to pay some money, but they offered an amount and I had to accept what they offered.

My garbage disposal was leaking from the bottom and when the tech checked it, he said it couldn't be repaired because it was leaking from the bottom. So he put a new one in the next day. He was here a total of 30 minutes, but he was very nice. The only thing is, he put a smaller garbage disposal in than the one I had. I also had a problem with my air conditioning and heating unit, and the person that AHS sent out jury-rigged the heater. Then, when the air conditioner went out, he claimed that he didn't do it and that I had somebody else work on it, but I didn't.

When people tell me that they're buying a house, I highly recommend American Home Shield. They got great coverage. It eliminates the worry about things that break down in the house. Having coverage has been a lifesaver. It's just one quick little request and someone is out at a reasonable amount of time. The appliance or whatever home system it is gets repaired with no out of pocket costs beyond the deductible. I've also had great interactions with their customer service. I once had an electrician tell me that something wasn't covered and tried to get the company not to cover it. The representative represented me and said, "We make decisions about what is not covered, not contractors," and said that we can switch the contractor. It was amazing.

American Home Shield is precise and to the point. I called them for the oven that blew up and burned the control. They did well. The technician came in and said, “We need to measure this really well because there may not be a way to repair it.” American Home Shield got the right appliance, but he got the wrong number. Instead of a 30-inch, it should have been a 25-inch. When the other technician came in to install it, he couldn't fix it because it was way too big. The thing is still lying in the middle of my kitchen, and it's already been two months. I called the company to come pick it up. They charged me $100 to pick it up. They set a date for January 9th to come pick it up. Now, we need to go shopping again before we get it installed.

American Home Shield does everything that it says it's gonna do. If something's broke, they fix it and I don't have to worry about it. If it's not fixable, they replace it. It's awesome. Recently, our hot water heater was leaking. Their contractor came out, looked at it, figured out that it was rusted all the way through and that was why it was leaking. Before it completely flooded out the basement, they went ahead and replaced it. They were in and out, cleaned up, and told my husband everything they were doing. They came back and fixed it. He called them back with a question. They called him right back and took care of the issue.

I did a claim for the garage door that was not opening all the way. It would open a couple inches then stop. I didn't hear from the contractor for several days so I called them directly. They didn't answer or return my phone call. American Home Shield called me after a week to follow up, and I told them that I had never heard from the contractor. They said they would contact them again, but I still didn't hear from them for a couple of days.

Everything's been good with AHS. I have a handyman all the time. I recently filed a claim for an electrical thing I thought that broke. It wasn't covered, but it wasn't a big deal.

I did a claim for my microwave and my water heater. It was perfect with the technicians. They came very fast and were professional.

You can never have too much warranty when it comes to your home. For me, it helped me out dramatically. We bought a house in 2020. The HVAC went out in November. American Home Shield came through in the clutch. I paid the 125 service fee, and then it was a part on the HVAC and that was around $900 to get that part fixed, but I only paid 125.

The company was great when they came out. They scheduled me for the following week but came out in five days. It was a thermostat issue. It wasn't working so the guy replaced it. It was cold those couple of days, but now it's very warm after he fixed it.

I did a few claims through American Home Shield's website and never had an issue. The contractors are always on time. Recently, the breaker for the water heater kept tripping. I did a claim and a contractor came here and looked at it. We determined that the dehumidifier was the cause of the breaker tripping because it was overheating.

I called American Home Shield for my toilet that was overflowing with water. I did not like the first repairman that they sent out. He wasn't personable. He didn't introduce himself. He just said, "I'm here for a toilet repair." It took him about 10 minutes then came back and said, "I can't fix it. There's a foreign object in there." The second one that came out was Victor. He was excellent. He went down in there, had the camera and showed us where the toilet sits on the floor, there was a gap that was allowing roots to grow up in there. He cleaned it out. He was very efficient and communicated well letting us know what was going on. I've been satisfied with American Home Shield. In the almost 10 years that I've had it, there were two or three times I've had a bad experience.

I had a claim for the refrigerator, the door handle had come out. When the tech came out, it was great. My wife was really impressed. The man was very knowledgeable and he fixed the problem in no time. In one case, the furnace failed within the first month, and the techs came out, fixed it right away, and there was no real charge. I'm very satisfied with AHS.

Sewer Medic initially came for the hot water heater that was leaking within a couple of days of me calling. They installed another one within a week. The service with American Home Shield is good. They do what I expect them to do. I don't like that the premiums are going up, but everything's going up, so I can't blame them for that.

I was completely satisfied with the serviceman and how he explained everything to me. I was happy with my service that day.

When our hot water heater went out, AHS replaced it. The techs were also very polite and considerate. But sometimes you have to wait a week or two before somebody can get out. I'm waiting right now for my dryer to be fixed. When I asked originally, I went down and they had a calendar down at the bottom for me to pick a date for them to come and this was back in December. The soonest date they could get here was January 3rd. It said A and E. Then I got an email from them telling me that my case has been appointed to Sears.

We had a plumbing claim with AHS and Triple S came out. We were charged for it because the tech came out, but he couldn't do anything because the electrical had to be fixed first under our sink before he would do any plumbing. We had to call an electrician who came out and broke something else. But that wasn't through AHS. Having AHS, I like the consistency of it. I know if I pay the amount, they'll come out and somebody will hopefully fix the problem. Didn't happen last time, but most of the time it works.

I've used AHS for one repair for a refrigerator and it worked out really well. The tech came in, assessed it, told us what was wrong and ordered the part. Then when the part came in, he came back and put it in. It was easy.

I have never had a wall furnace quite like the one I have now. When it starts up, I see a lot of flame coming not just through the vent, but it's also very visible. I was a little concerned so I had a repairman come out through American Home Shield. He took a look at it and said, "This looks great. There's nothing wrong." They were very kind. They’ve been here twice. I live in a remote area, and I'm never sure when someone's gonna be able to come. But they've been timely. The only one that was difficult was the plumbing issue that I was having with my dishwasher. I ended up getting a new dishwasher.

American Home Shield told me while I was on the phone making the claim for the rekey that they will only do six. I have nine locks total in my house. I asked them if I wanted the other three locks rekeyed and one of them didn't have a key at all, would they, for a price, cover that? They told me, "If you pay the $100 deductible, they should cover the extra locks."

I called American Home Shield to tell them that the person they had sent for the water heater that was not turning on didn't get back to me to see what the problem was or if they were gonna replace the heater or not. They told me that they were having trouble getting the information. That took a whole week. I kept calling because I needed my water heater turned on or replaced. Then they finally got back to me with the information. They said that the technician that hadn’t came in told them that everything was okay with my water heater. But he never fixed anything. He told the opposite to me. He told me that it wasn't working, that he wasn't gonna try to touch it because something was going on.

The last contractor that was dispatched out for the microwave was fine. But I had an issue with my AC unit. The fan was going out. American Home Shield sent one person out. I looked him up and he had a lot of complaints against him. I even called American Home Shield about it. I said, “This guy's got a lot of complaints. I don't know if I wanna let him in my house. When he came out, he had an attitude and didn't look at it much. He asked “Did you have somebody already check this system?” I said, “No, sir. It just went out. I called you guys as soon as I wasn't able to get any AC.” He went up there and said it was the fan. He said he was gonna see if American Home Shield was going to accept the claim. But it was almost like he was trying to already say it was preexisting. I told him I was within my warranty.

I've been with other home warranty companies before and hands down, American Home Shield is the best I've ever had. They've been handy for us. They helped replace a hot water heater. Recently, somebody came out and told me that the washing machine wasn't draining right. When the repairman was listening to the motor, he told me that it needed to be replaced. He said that American Home Shield would probably not pay for that motor. I thought they'd just give me a couple hundred dollars towards a new washing machine. But they replaced the washing machine. They gave me a new model.

I like how easy and quick it is to get something going with American Home Shield. It's very convenient when I just pull out the app, send in the request and it doesn't ask a whole bunch of questions. We called American Home Shield when one bedroom was not getting sufficient airflow to keep warm or cool. Getting ahold of a repairman to come out was easy. He went up in the attic to see if there were any damages or holes in the ducting and found out that there wasn't any physical damage. He tried his best and was very knowledgeable. He managed to resolve the issue by changing out the filter. That increased the airflow up a little bit. We also adjusted the vent from other rooms to make the airflow in that room stronger. We're still getting airflow from that room, but it's not the same from other three rooms.

Before the garage door claim, I had a lot of problems with American Home Shield. I was getting a bad smell in my house. I thought a pipe had burst underneath my house. When the guy came, he went underneath the house and checked. He said that it wasn't a pipe that burst. Because of this weather, he said the ductwork pipe was sweating so the wrap that was on there was no longer there. The sweat from the thing was going into dirt and that was the smell that I was getting in the house. He said that he doesn't do that, but that he would report it to American Home Shield and they would send someone else out. But I already paid them the money for what he was supposed to do and on his truck, it said plumbing and ductwork.

American Home Shield is very economical. However, they could improve on the quality of some of the contractors that they use. Since I did my renewal, the price went up significantly. It was because they said they were going to weed out the bad contractors. But I have not seen that yet.

American Home Shield is readily available. When anything breaks, I pay my fee which is 100 bucks then they send someone out quickly to address those concerns that I have reported. The contractors have been very professional. I've had one or two of them that went above and beyond. However, then the brackets on the garage broke, American Home Shield wouldn't fix it. They said it wasn't in my contract to replace the cables themselves. I was upset about it. But the technician was great. He offered he would fix it for $495. If the springs were to break again, American Home Shield has come out with a whole different contract which cost more than the 85 that I'm paying. But the springs themselves last for 5 to 10 years.

With American Home Shield, I have the ability to call someone without having to spend a lot of time on my own looking for a vendor which is usually the hardest part - finding someone who can do the work or knowing who to call when you're not even sure what the problem is. JDS Appliance came out for two appliance issues. One of them was my stove where I had a burner that didn't come on all the time. At the same time, I was noticing that there was ice at the bottom of the freezer. First, they said they were ordering the parts for the stove. Then they came back and said they had to do a replacement ‘cause the part was not available. They said, "For a comparable stove, this is what we can offer. You can take the cash and buy it yourself, or you can go through us and have it purchased.” I chose to go through American Home Shield because if I take the money, I still have to get someone to install it.

I called AHS for the burner that wasn't working. No gas was going to it. A contractor came, checked it out, ordered the parts and came back with it. AHS' service is good.

I like the way I can make a claim online with American Home Shield, and it's quick. Usually, the next day, they'll assign a contractor. However, once you make the claim, it's hard to get ahold of a customer service rep because it's so automated. There are so many layers between the customer service, the AI, the internet and the online application that you can never get to a person that can make a decision.

At the beginning, American Home Shield was cool. My microwave was too old to be replaced. They ordered a new microwave. I had to get somebody to put the microwave in. They reimbursed me $125, but it cost me $175. I lost $50 on that, but I didn't have a problem with that. I also called American Home Shield when stool was backing up in the house and water was coming back into the showers. I didn't know that, at that time, the septic tank wasn't covered. I misunderstood my policy. When you hear somebody say the sewer system, you're thinking it's the whole system. It's misrepresented in a way if you don't look at the details on it.

My most recent claim was put in for the heating part of an HVAC and the vendor wasn't able to meet my schedule. So, I had to request American Home Shield to refund my payment and the issue is not resolved. I have AHS on numerous properties for a decade and I win some and lose some. Half the time, the contractors don't meet the needs or I have to wait a week and a half with no air conditioning and 100 degrees or I have to pay for my own vendor in the meantime or I don't get reimbursed for what they say they would gonna reimburse when I purchase new items. I have so many vignettes. But over time, it's still okay.

I had the preventative maintenance screening and when the tech came out, he noticed that there was a lot of rust and a lot of parts on the unit were getting rusty. He was concerned that eventually, it could start pumping carbon outside into the house and it wouldn't be heating properly. He put all those notes in there and said it was good for us to try to get it replaced in the fall when we started using the heating. So I had him come back out and give me a price. The contractors that AHS sent out were very efficient. They were very well informed and very polite. They also did everything that they said they were going to do.

When a heating element in the dryer wasn't working, I called American Home Shield, and they put me in touch with a local repair service. They came out in about five days. The guy was able to do the repair in about 20 minutes. That part was really great. Everything went really smoothly with that one. The only other two times I've called American Home Shield was for my dryer and it didn't go so well. It seemed like it took them forever to get somebody out here. Then the guy showed up, but he didn't have the parts he needed. It was another two weeks. It was an ordeal that was a lot longer than it needed to be.

Initially, it was horrible with American Home Shield. When my furnace went out, the man never came back to fix that. But they have gotten so much better in the last few years. The benefit now is they will repair your appliance or replace it. They've replaced my washing machine, my dishwasher, my stove, and my air conditioner. If I'd have the same problems now, I would feel comfortable that they would do the right thing. I can call out for different services, like plumbing or the garage door opener. They send qualified people to come and repair our what needs to be repaired.

I had a problem with my furnace and they came and fixed it. It was during when it was really super cold. So, I was out of heat for a week. But they put me on emergent heat because there was an issue with the heat pump. So, I put in a claim with the heat pump and the guy came back out and the whole unit needed to be replaced. My whole HVAC system got replaced and I am super happy about it. The technician was amazing.

My dishwasher wasn't going through the different cycles and it wasn't finishing a load. The contractor that came out was professional. They were very quick too. With American Home Shield, I don't have to worry about the different things that may come up because I know I can have it looked at and not have to figure out, "Who am I gonna get? I don't know anyone in that field."

My AC quit blowing and AHS sent multiple technicians. They left everything a mess. I just had the entrance painted and they left dirt all over it. They also collapsed one of my intakes and tried to blame it on me. It was one that they had to walk over to get to the unit to make the repair that they were supposed to make. And it was never told to me that that would happen. The first two times, the technicians climbed up there. But the third time, they said it was collapsed. So, I had to pay for that out of my pocket to be repaired. They techs were terrible and one of them, looked like a crackhead, barely had any teeth. Nothing about him was good. Other than that, I had techs come out for a key job and I would like to have been explained upfront that AHS only pays for six keys. So, I had to pay $290 out of my pocket on that too. If I had known it upfront, I would have been better prepared.

I had a plumbing challenge in December of 2022. The tech that came was very positive, polite, and professional. He was measured and experienced. He was patient and explained what he was doing and why. He told me what the problem was and that had to do somewhat with the contractor who apparently tangled something that affected the ability for the plumbing to function properly. I appreciated that. For the most part, American Home Shield's customer service has been helpful. Sometimes, their different dialect is difficult to understand. However, we have the option to ask them to repeat it because we are from some place else. That aside, I’ve recommended this home warranty to my adult children.

The techs told me that the knobs on my shower were broken, that the pipes were old, and that they were galvanized. They seemed to know exactly what the problem was and they were very respectful. They replaced the knobs, but they said it was temporary. After that, I was having a really hard time turning on the water and I couldn't turn it off one night. So, I called and they said that they need to come back, cut a hole in the back side of the shower, and replace the pipes. They're old and have minerals on them, so it's the only way that the techs were really going to be able to do a permanent fix.

The contractor came out a month ago to unclog the toilet line, and they had to come back out again and redo it. The guys are always nice. Our biggest complaint is we've had AHS the whole time. We've had the same issue twice a year where our line connects with the city's, it gets clogged up a bit and contractors have to come out and do that. We have asked AHS over and over again, "Isn't there's some way to fix that permanently instead of this happening over and over again?" Or to at least send the same company so that they know the history of the house and what's going on, because that has been frustrating. They always send someone out, but it costs us every time. We're grateful for it, but we wish they would do something to fix the problem permanently.

I had the plumbers come out for my shower that was leaking into the ceiling of the room below, the kitchen sink faucet where the top piece had broken off, and a toilet that was constantly running. I submitted the service request with AHS online, but then I had to call because the online stuff just doesn't work very well. I have certain providers in my account because I don't want to waste my precious time having to mess with the bad ones. But AHS didn't do that automatically when I set up my claim online. I had to call AHS, be on hold for 20 minutes, tell them to change the provider.

The first time I called, Home Shield sent a gentleman from Coastland Appliance and he did something in the back of my refrigerator. I paid $75. In less than the month, I had the same problem again. I called Home Shield and they sent another guy out. He worked on the front panel that dispenses the water and the ice. That didn't work. Home Shield sent him out again and that didn't work. They decided to go look for a door. They couldn't match a door for a refrigerator that was over 10 years old, so they gave me an option of picking out a refrigerator. If I picked the same style of what I had, there was no fee and that was what I did. After complaining about the first $75 that I paid, they refund me that. In reality, it only cost me $125 once for the actual visit.

The guys from Oldham County Electric who came out and did the repair for my electrical claim did a great job. I also had a contractor come because the lights in my range hood quit working. The tech took a look at it and I told him it's an old range hood. He said the problem is with some parts that are so old. He said he was gonna take them back to the office and see if he could find replacement parts. He never got back with me. Then we had COVID stuff. This is going on two years now. I haven't had our range hood replaced yet. One of the electricians looked at it and he said he couldn't do anything. The first tech took all the guts out of it. The office said the part got shipped out and somebody said it got shipped to somebody else.

I have the Nest thermostats. I received a notification that something was wrong. The heat was going, but it wasn't heating. It kept turning off. There was something wrong. But just wear and tear over time. And it cracked. It was a week until everything was all said and done. American Home Shield covered 2,000, and I had to finance 7,000 to 9,000. I wish I read the small print that it only covers 2,000. If I knew that, I would have upgraded. Because it was on the website. My husband said, "It says they'll replace it" and in the fine print it was like 2,000. Other than that, I like the availability. It doesn't matter what time and how fast. Because it being wintertime and my boiler went out, they were on it quick.

We have four different thermostats and one of them was not turning on. It wasn't reading the temperature. The contractor found out it was a sensor that had gone out. So they replaced the sensor. The tech was super nice. I really liked him. I would totally use them again. They were great.

Our recent issue was a gas ventless heater that we had and it stopped working. A guy American Home Shield sent came out and looked at it, and said something was burned up in it. And when you plug in the fan, it would cause the heater to go back out. He said that it was unrepairable. So, they replaced it. I had a good experience with AHS. And it's the best thing for me, because when things tear up, I don't have to worry about chalking up money or trying to find the money to replace it. I can call and they will send someone out right away. And they will take care of the issue. So, that has been very convenient for me.

I found out that American Home Shield was the best out of all the ones that were available. If something breaks and they can't fix it, they'll replace it. I did a claim when my pool heater wasn't working. It was leaking. A tech came the next day and he was very good. But he didn't get it up and running. American Home Shield said that they wouldn't replace it because they do not cover heat pump heaters. You would think it's covered because it says pool and spa. I've been paying all this time for that. Techs have come out a couple of times to replace the pumps. The heat pump wasn't working but I could still use my pool. I'm gonna put a gas heater in for it. I'm just waiting for the guy to call me back about running the gas line.

My heating wasn't working so I called somebody. The techs that came out did okay and their services were professional. They fixed my problem. American Home Shield is all right.

The contractor checked on the furnace and found out it wasn’t working. They fixed it but there was something else that wasn’t right so they had to come back once they got the part. They sent the wrong part first and had to go get another part but it was all fine. I don't use American Home Shield very much. I fix most things that I can but some of the stuff that are bigger projects are probably more cost-effective than if I had to pay to get it repaired myself.

I had a problem with my refrigerator and my washing machine and it took two weeks before anything got fixed. The contractor called the second day I submitted the claim and we spoke and booked an appointment. The tech came around about the third day to see the appliance and I waited for the part to be shipped from American Shield. He got it fixed within three weeks. The delay was from shipping the part from American Home Shield to the contractor. It was working okay when he got it fixed but I noticed a problem about three days ago and I submitted another claim. The contractor came in the third day to look at it and got it fixed. I'm satisfied with American Home Shield’s service.

The repair guys came quickly for the plumbing issue and they were good. They didn’t fix the blockage properly though. But it was just something small that happened so I called the guy and he came back quickly too because he missed something. I've only used American Home Shield once so far but I'm about to use them again for another issue. I haven't called them yet. I just need to make sure I'm covered.

My gas furnace was not heating and was blowing cold air, and the fan wouldn't go off. Service Pro did a great, professional job. They were fair at their findings and prompt at maintaining the appointment time. They were there the very next day and they got it running again. But it stopped. It ran for a day and a half and they had to come back, and that was when it was diagnosed as being unusable and had to be replaced. AHS denied my claim saying that the furnace was improperly installed and they refused to pay.

Pause before purchasing AHS insurance. On the minor repairs they are responsive and overall positive customer experience. On the flip side I've been dealing with a more complex claim on my steam boiler since September 28, 2022 and it's now January 6, 2023. AHS has failed to honor their service request timelines, customer service reps have erroneously cancelled my work order multiple times, dispatch has failed to provide local service techs with detailed information on my service issue resulting in 4 failed dispatches because they didn't bother to confirm my service area and the appropriate details of the service request. Once I got a service tech and a quote to replace my boiler the Authorization dept insisted on a 2nd opinion to "save you some money" but the truth is they are just delaying a claim payment.

When the washing machine went into spin cycle, it would wobble back and forth really badly and stay unbalanced. The contractor was professional. There was a broken spring at the bottom so they added springs. But it's not working again. The techs came again in late November but because it was past the 30 days, I had to pay the $75 again which was fine. They fixed it and I thought it was working fine. The week before Christmas, I tried to do a load of towels and the machine was still wobbling around pretty badly even if I shift them around.

The icemaker on my refrigerator was out. The customer service I received from AHS and their contractor was pretty good. The tech was professional and he diagnosed everything. He also got the issue taken care of.