American Home Shield Reviews

My most recent claim to American Home Shield is a repair for my washing machine. I'm still kind of getting the runaround to try to get the actual repair done, but submitting the claim was easy. The reps are very helpful and nice. The techs showed up pretty quickly. They just haven't been able to fix it. But in regards to my communication with American Home Shield, they've been great.

Subcooling Services did a great job. I had some ductwork that was either damaged or that had fallen aloose under the house. I did a claim to American Home Shield online. When I called them, I got an appointment roughly a week from the day I called them.

We had a boiler issue. I reached out to American Home Shield online. It's pretty slick because it could be any time of the day. There's an issue, you put it in, and then somebody will call you back within 24 hours. They sent out some people a couple different times. It was a little bit of a process. They had to order some parts. They were just troubleshooting a couple different times. So, it was like they came out and then they sent somebody else out. So, it was a little bit longer of a process than we would have liked, but we understand that it was what it was.

I thought I had a leaky pipe. The people at H&K showed me a video and I was like, "That don't even look like my pipe or my basement." I let it go. They said, "You can see it's leaking right there in it." What they were showing me was leaking like a faucet, but the ground didn't look like it was that wet for it to be leaking as shown in the video. They left and they told me and I got how much it would be. Then I said, "I'm gonna get me a second opinion." I called the plumber myself. He came out and he said, "I see no leak." I said, "You don't?" But it was water on the ground. But it was probably from the hose that was coming from the washing machine. I thought it might have been the pipe. But he said, "I see no leaks." The plumber filled it up with water and he said, "I see no leak." I said, "Well, okay. I thought it probably was a leak." And he said, "No. I see no leak." I haven't had any issues after I discovered that I didn't have a leak. As far as American Home Shield, I would recommend them. I don't think it was their fault that that's the company they choose.

American Home Shield's website was user-friendly. Also, the tech was good and upbeat. It took less than five minutes to figure it out what was the issue. But to fix it took a couple of days. He could have fixed it the same day, but he had to come back because there were some complications on the street so he couldn't get his van to the house. Two weeks later, he came and fixed that thing within an hour.

American Home Shield stands behind what they say they would do. They got very professional people. They're very courteous and extremely helpful. We've had to have sewer pipes and floors replaced. AHS has done very well. The claims process is a little slow since we're in a small town, but it's good. The contractors have been great.

They've been real good about coming out and doing stuff for us. Our heat went out and they put in a new thermostat for us. Then, our washer messed up and they fixed that for us, and our water tank, too. Also, the techs are really nice people. I'm pretty happy with AHS, although sometimes it takes a little longer than I think it should to get people out here.

My shower and my sink were leaking. There was something that I forgot to add and I called and they added that. John from Sirius Plumbing & Air Conditioning came out and he was clean, respectful, and he didn't waste time. He did the job quickly. But I have a claim where the technician has been to my house at least 12 times. He had replaced the compressor three times and all of the copper pipes, but the issue is not resolved. He came again last week and he realized the parts were not the proper parts that he had ordered. It's a $14,000 refrigerator and I don't expect AHS to replace it. But my contract says that they are willing to pay or they should be paying up to so much. I told them to pay the 3,000 and I'd pay the other $11,000 but they haven't done it.

The service has been useful when anything breaks. They come out and either fix it or replace it. The only thing is I'm in a rural area so there's not a lot of options for repair services and sometimes it seems like the people that they choose to contract with are not as reliable as some of the others I've had. I've had difficulty getting ahold of the repair contractor or having to wait a long time for a part. Other than those, American Home Shield is very responsive and it's easy to file a claim. I feel like the problem always gets resolved.

So far, I have no complaints about American Home Shield's service. They come right away and get somebody right away. My recent claim was handled okay. The microwave was broken, and the guy came the first time, and he couldn't fix it. They broke it worse. Another guy came, and he fixed it. It still wasn't exactly right, so we fixed it ourselves. The service people from American Home Shield always do good. They always come back when they don't fix something. I got an old hot water tank, and it won't blow up. I was wishing it would, but it didn't. The well pump went bad, and they came and fixed it, paid what they should pay, and I paid what I had to pay. So far, so good.

I've used AHS three times so far - furnace, electrical, and a furnace tune-up. For the furnace, my furnace wasn't working right after I purchased the home. They had an HVAC company come out and I had a clogged condensate-something. They took care of it. For the electrical, an electrician came out because my fuse box was making a really loud buzzing noise. He found what the issue was, that there were too many things that were loaded on that circuit. He helped me with a few other things while he was there.

I submitted a claim with AHS because my toilet was running. In 24 hours or less, they sent an email saying that the appointment was scheduled with the Third Generation people. I would recommend AHS.

Having AHS is good. Their service has been fine. The only thing they need to do is come out a little quicker than they do. It's mostly about three days before they'll come when you call. They also need to let us know when they're going up on the price. They didn't even let us know anything. Just took it out of our account. But when I had to do an air conditioning claim, it went fine.

American Home Shield responds quickly and they act fast, too. The girl that was helping me had a lot of patience with me. One of the bathrooms was clogged and they fixed it.

Every time we use American Home Shield, it's a good experience. We would recommend them. The people they've sent out have been very professional and completed the work. They've had to come out for a refrigerator and a busted pipe on the sprinkler system. They come out for termites too.

Our furnace needed a new panel. The contractor replaced the panel on it and it's been perfect ever since.

There was one instance when they took a very long time. They also sent multiple vendors to come in but they couldn't do it. There was a confusion. Other than that, American Home Shield's service is okay. They respond. Recently, some of the outlets weren't working. There was some switch that needed to be on, but that was turned off. The contractor kept the switch on then it was working.

It's hit or miss with American Home Shield. Most of the contractors are good. I've only had a couple that could have done a better job than they did. I had one particular occasion where American Home Shield wasn't wanting to pay for something that they were supposed to. I had to go through the chain of command and they ended up paying for it. For the most part, I've been happy with the service. But the pricing has gotten much more than what it used to be. The same service that I pay for now used to be half of what it is now.

I got out of American Home Shield and looked for a better-priced deal. I got ahold of a company and right away, I did not like them. When I wanted to cancel from them, they would not let me cancel. I had to get a new credit card, put a stop to them quickly, and went right back to American Home Shield. They went up in price from 100 to 125. They're a little spendy but when you need the help, they're there for you. They always do a good job. The reps are very courteous but sometimes the English is not clear. I have hard hearing problems and they get a squeaky voice too. But when I am able to understand what they're saying, which is not even 95% of the time, they work with me very well.

When I didn't have any hot water, I made a claim with AHS by phone, then we did everything through email. It happened on a weekend, so it took a couple of days before the techs came out. They were in our home for two hours at the most and everything went smoothly. So far, I've never had a problem with AHS. Sometimes I would have a problem with the people that they send out, so I would contact American Home Shield and tell them the issue with the company. A while ago, something happened with my oven and when I reached out to the company to see what the status was, the person who answered the phone was unpleasant. But I had no problem with the person who came in.

AHS has been getting better and they act pretty fast on claims. I submit my requests online and their website is very user-friendly. Their contractors are good, too. I had a claim for one of the outlets of the kitchen that wasn't working, which was the outlet for the refrigerator in an Airbnb. When the issue happened, I had a client there and I needed someone to come as soon as possible because I was expecting another guest.

The loft power went out, which turned out to be a short in one of the wall sockets. I set up a service online and it was easier to do it that way. The AHS website was intuitive and it really flowed well. But part of that process was the organic delay of waiting to set up the appointment with the vendor itself. The tech called a couple of hours later, but the actual appointment was three weeks out.

My water heater did not work. We did a claim online with American Home Shield and they called back by phone. Normally, there is a very long waiting time if I call them. Customer service is professional but it's just the time. The call can last 45 minutes to an hour. That aside, the service was good. Techs came out in a timely manner and said there was a reset switch in the wall heater. They reset that button inside the wall heater. They said that if it happens again, that's what we should do. I will recommend American Home Shield to friends just in case something breaks down in their homes.

When an appliance is messed up, the insurance should do what they say they’re gonna do. I had a water heater that was going back and forth with Home Shield. I had a second person come in, and they said almost the same thing. The home warranty company told me they won't cover my water heater because it was 10 years old and that it was a normal wear and tear situation. I had to borrow money and get it fixed on my own. I was disappointed at Home Shield, and I wish they could do a little better, but they have their own rules and regulations.

American Home Shield has done right by me. The only thing I don’t like is their prices keep going up every single year. I started out at $59 and now I'm up to 79 something. Also, if they start you out with a company, they don't let you pick if you wanna choose another company, even though that company is doing you wrong. They sent someone out for the AC and the company did a halfway job.

My coworkers use American Home Shield, and I just started with them as well. I have less than one month of experience, and so far, it's been good. I've had two claims. My washing machine wouldn't work and my heater went out, so they sent out people to repair them. Both guys showed up at the same day at the same time, and they quickly fixed the problem. They were excellent.

My heater was broken and they sent someone out. The air conditioning place did a good job. I was having issues with submitting that claim online so I did it by phone. I'm always okay with the representative that I get when I'm making a request. But when I've had issues, it was difficult speaking with customer support accent-wise. I felt like they didn't understand the situation fully because they're from another country.

AHS has been easy to work with. I would recommend them if anyone is looking for an insurance company for their home utilities. They offer a large variety of things that can be repaired. The outlet behind the refrigerator went out. We lost another outlet that wasn't the refrigerator outlet but nearby. It was convenient to call AHS. They had a third party reach me. I was able to set up a time and date with them. The contractor came out, identified the problem and corrected it. I've used AHS' service once at my primary home and once at our second home. And each time, the third agency was responsive, showed up when they were supposed to, and explained everything that they did to correct the problem. They were courteous, polite, and professional.

sent a check for a replacement. It wouldn't pay for the entire microwave, but it paid for some parts.

My experience with American Home Shield has been good and I am satisfied. I use it in the spring and maybe in the fall. I do the preventive maintenance on my furnace. About three years ago, I had to use the warranty for an incident where my furnace failed. They were very quick to resolve the issue. I used the warranty a few weeks ago too because someone thought there was an issue with my boiler. There was a little bit of this white substance on top of the boiler where the water comes in. It was a little bit of rust. I was selling the house and the inspector pointed that out saying that he needed further investigation. I called American Home Shield and explained to them what I needed. They were very quick to have someone come and inspect it. It was a very easy experience. It turned out, everything was absolutely fine with the boiler.

Ace 10 Home Services came out to work on some electrical issues and they were awesome. The only thing is AHS keeps upping the price. The fee that I paid when I started has doubled. Also, whenever you call them, you gotta pay a service fee. I'm paying a lot more per month for the premium as well as paying for the service fee whenever I have an issue with the home. I'm not really happy with that. But I don't have that much of a choice but to stick with it. I can go with someone else, but it’s probably gonna be around the same monthly rate.

My refrigerator stopped working and there was 7-H on it. Techs came over and looked at it. They ordered a part. Our refrigerator was over 15 years old. When the techs came over and they looked at the part, it didn't fix what it was broken. They let Home Shield know that we needed a new refrigerator. They then sent me a check for it. I like Home Shield and I will recommend them because they have good service. Sometimes, it takes a little while, but it's not fully their issue but the parts that they have to order. Besides that, everything is good and the people that I talk to are really nice and friendly. They're fast and they know what they're talking about.

They did make an adjustment and reimbursed me part of my costs.

I had a home warranty policy with AHS from 2005 - 2021. During that time, the only thing they covered was a garbage disposal. They'd use the worst companies in the area who'd send the most awful technicians. On several occasions the technicians would misdiagnose the issue or categorize the issue as user negligence and the repair wouldn't be covered. This forces the homeowner to pay a large amount out of pocket. I had to replace out of pocket; my furnace, 2 HVAC units, and a dryer. My HVAC units were damaged by the technicians sent by AHS. The companies used are not vetted and many of them have negative reviews for being dishonest. Don't use AHS and save your money.

I've had American Home Shield send someone out four times for repairs. They just had someone here for plumbing. They replaced a flap in my toilet. They replaced a cartridge in one of my faucets. They did two other faucets in the garage. They did quite a bit. The workers were very pleasant and respectful. They did a great job. They respected my property. They wore shoe covers, and when they left, they took them off before they exited and put them back on immediately when they came back in. Unlike a lot of places, they put shoe booties on and they walk in and out the house, which is doing absolutely no good. This young man was very respectful.

So far, I haven't had a problem with American Home Shield. They act in a timely fashion. About a month after I got it, my water heater went out. The water heater was under warranty. So, they came out and they fixed it, installed it, and I haven't had a problem with it. Then it looked like everything started happening this year. I had my two garage door openers go out. They came out and got that done. Then my washer went out and so they got that done. Other than the deductible, having AHS doesn't add a whole bunch of unexpected cost.

American Home Shield has been very dependable. I haven't had any negative experience. Integrity came out not too long ago to check on my dishwasher. It had a bad seal. They fixed the issue in about 20 minutes, which was great. I did my claim online, and the AHS website is good.

I like having AHS. I don't have the money if something breaks down. They say they're gonna pay or they're gonna fix it. My dryer knob broke. The tech came and fixed it. He had to order a part. It took about a week. Then my stove went out. The elements burned out in my oven. The guy came, ordered a part and came and fixed it. But with my dishwasher, nobody fixed it. The guy called me the other day, he said AHS will get in touch with me. They are gonna replace my dishwasher ’cause it can’t be fixed. So, I’m still waiting to hear from American Home Shield about that.

AHS is unclear about what's covered and what isn't covered by the warranty. It feels like a Russian roulette. But it's nice to call them and they'll let me know. At the moment, I'm having a problem with my HVAC unit and there's been two people coming out here. This company that came out is the one that I need to use but AHS said that they can't cover something. It's a big mess and I'm going to go somewhere else to get the whole HVAC system taken care of. I don't know what Home Shield is doing or not doing, what they want to cover, and what they don't want to cover. It's all very confusing and stressful.

The unit in my oven burned up. I submitted a claim with AHS by phone and spoke with a person. It was great and the turnaround time was no more than a week. I described the issue on the phone and they went ahead and ordered the part, so when the guy came, he had it, stuck it in, and that was that. He was done in five minutes and he was so nice. I'd tell my friends to get AHS.

I needed a water heater tank replaced and it took three days until I could get someone out here to replace it. I had to live without water for a couple of days. That was unpleasant and I wish that they could have been a little more of a priority. But once the techs got out here, they were fantastic. I also had a claim for a dishwasher that broke in the house. It needed a new pump and a new control panel and they were able to send someone to fix that. It took a week. But, that was mainly waiting for parts. When I had to call them, it was a little tough for me to get them to understand my problems. Also, the deductible is a little high for each event. But I like how inclusive the warranty is. The website is easy to use too.

My microwave was giving some burning noise. The next day after I filed a claim, somebody called me and told me someone was going to reach me and that was what happened. The contractor said they had to replace some inner plate. They ordered the part and after a week, they came and replaced it. I would recommend American Home Shield. The process was smooth.

The garage door opener wouldn't work. Come to find out, it wasn't covered by American Home Shield because the previous owners did not maintain the door. And the rollers were bad and caused the motor to almost burn out. So, I had to pay $1,200 to get it fixed. But other than the garage door, AHS has done well. Check them out and make sure you're comfortable with the service fee.

I've been with for American Home Shield 3 years, but this was the first time I called them for anything. They put a new air conditioner and took my whole furnace out. The contractor was knowledgeable on my problem and explained it to me step by step. The first guy came out and talked to me about it. He also had a supervisor on the line talking to him, telling him what he saw. Supervisor told him to take pictures, he did, and left. The supervisor called me the next day and sent a crew out three days later to replace everything.

BlueTech did a very good job. The tech was on time and able to fix my garbage disposal that wasn't working. I like American Home Shield's customer service and the understanding of the customer. I had an issue with my AC that took over a month to fix and it didn't go well. The AC company who came out said that my AC needed to be modified. And I had a very bad experience with them. So, I called AHS and asked them if they could send somebody else out, that it had been a while. They said in order to do that, I would have to reopen another claim and repay the $85. Because the other company wanted to charge me $700 for the modification, out-of-pocket.

American Home Shield works for the most part. It depends on who I get for the contractor and on what my service level is and how much it covers. I have to pay 145 and pay the contractor too. Recently, the water was leaking and the cold water didn't work. I submitted my claim to American Home Shield using my phone. It was easy. The dude that showed up was professional and nice. But it took a week to do anything because they had to approve for something. And after the person came out here, the thing that they needed to get approval for didn't even need to happen. So, I need to get ahold of them again to ask for a refund. It took way too long.

I'm very pleased with American Home Shield and I hope they stay the way they are. The contractor replaced the unit. They had to order the product and come back. As soon as they got the unit in, they called me and let me know. It was very prompt. They kept me with a heads up on everything. We set up a date when they could do it. And they came out and did it. They checked the unit when they installed it and it worked. If next spring comes or if it gets hot enough this year to use it and it's not working, the tech said, "Just give me a call and I'll come out and check it out."

My dishwasher went bad so I called AHS up. I usually do everything online but I called in this particular claim because I also had a plumbing issue in another room. If you call in a couple of claims, you only pay one service fee and if I had done it online, I would have been charged a service fee for each one. I called them up and they accommodated me. With the plumbing, the contractor did the repair on site. The toilet was not flushing properly and when the tech came in, he diagnosed the issue and went out to the truck, got the parts, came back in, and fixed it. Everything's been fine since.

I Placed a claim over 6 months ago To repair 2 oven doors, American Home Shield. AHS said they are still waiting on the part after 6 mos. And would only Compensate me a $150 for the inconvenience. Meanwhile we have been without a working stove while we wait on AHS to get us the part for repair. And they still can not give a time frame on when the part will be available for install. Very Disappointing.

AHS sent out a gentleman to look at my dryer, which wasn't heating. He pulled the dryer out from the wall and said that I need to clean the vent before he can do anything and left. I didn't appreciate the way the gentleman came out. I called them and I complained. I told them I didn't want them to send the same guy back out. I asked them for my money back that they took off my card for the service call and they said that once someone comes out, they can't refund it but that I have 30 days to make sure that what I was calling about has been corrected and taken care of.

American Home Shield has so far been great. I did a service request for a garbage disposal, and the guy was able to fix it. He was great. I hadn't used the garbage disposal in over a year, and he said that's what happens. He was here just a few minutes. That worked out really good. I have a washing machine that's going to be delivered as well. That claim was last year, but I kept forgetting about it. They were gonna order parts to have it fixed, but I don't know how they can order parts when there's no model number. When the guy came, he said, "I could tell you it's a 1989 machine. But I can't do nothing because I don't have no model number." So American Home Shield is replacing it.

It took me two years to use American Home Shield, but they were very efficient. I just went online, requested service and paid the service fee for my washer and dryer. The tech came on time and replaced some parts, and it didn't take long. He was an older gentleman and he was very nice. He fixed my washer and dryer and it's working fine now. I didn't even have to pay for parts. Considering what I paid out in warranty, American Home Shield's price seems reasonable. I haven't used them for everything yet, but I'm gonna call them soon.

Recently, I had an issue with my hot water heater. It was not heating like it used to. I also needed a new toilet seat. I put both items on the claim since it costs $125 per call in addition to my monthly payment. A serviceperson came out and looked at my hot water heater. He turned it up a couple of notches then checked out what was going on with my bathroom. I wanted to change out the toilet seat because the bolts had rusted. He changed that out quickly. He had to cut the bolt, which was fine with me because the new seat comes with its own bolts. Then he took pictures of my hot water heater. It has insulation around it. He had to take a piece off the insulation so he could see the name and size of it. It's over 25 years old. He said he was gonna send in the information and recommend that American Home Shield change it out.

American Home Shield sends out pissful techs most of the time. When my pool heater needed to be replaced, the first tech they sent out wanted to say the problem was due to owner neglect or the unit being old. He wanted to get the claim declined so he could make a sale on his own for his company. I talked to a couple different American Home Shield representatives and told them I was very dissatisfied and that was not the case with the unit. It just was not working. They offered me the option of paying for a second tech to give a second opinion, and if he agreed to replace it, then we'd be refunded my second charge and they would replace it. That's what happened. The second tech came out, looked at it and said it just wore out. It was not due to neglect. The person was great.

I don't like American Home Shield. I had a leak in my front yard. A contractor was here but American Home Shield wouldn't pay for it.

American Home Shield was responsive on the phone. I called for some of the burners on a gas cooktop that was not igniting and the exhaust fan that pops up from the counter that was not working. The first company didn't work on the brand so American Home Shield talked to another company. A-Fix was prompt and got in touch right away. Using the website was easy but things didn't quite fit what I wanted.

T Mays Plumbing came and unstopped my toilet. At first, they were saying it wouldn't be until Monday, it was a Friday. But once I explained that I only had one restroom, there are two people here, I'm disabled and need to be able to use the restroom, they got somebody out here the next morning. He solved my problem super fast. Everybody they send from T Mays is always nice. American Home Shield a little expensive though. I have to pay $100 every time someone comes out here to do anything regardless of what it is they do. For five minutes to unstop a toilet, it shouldn't be $100. Otherwise, American Home Shield is helpful. They moved my claim up to emergency status and got T Mays Plumbing out here fast.

American Home Shield has been exemplary except for the plumbing. They allow $1,000 for plumbing issues, and they didn't wanna cover anything with the plumbing. We have cast iron. The cast iron split. Everybody was coming and giving estimates for PVC. They call that an upgrade, so they're not gonna cover it even though that's what everybody does now. The common practice is to replace with PVC, not the cast iron. We didn't get anything out of that claim. That was a big nightmare. Now, they just fixed our garage door. It was beautiful. I called them up and told them the drawer doesn't work. A guy came out, threw the gear in and fixed it. We weren't home and I told them to just open it. He's dealt with us before when we've had another issue with the garage door opener. The technicians work really well. They're friendly and put their shoe stuff on if they have to come inside.

The service has been good, except for one incident we had with our HVAC. In March, we started having trouble with our air conditioner. It wasn't cooling, so American Home Shield kept patching it. They had somebody come out in March, in April, and in May. In June, when this other company came out, they said it's shot and can't be fixed. The parts can't even be bought because this was a 2005 unit. It was built with the house. When we took out the home warranty, we were under the understanding that we were paying for the air conditioner to be replaced if it could not be fixed. However, American Home Shield doesn't do replacements. They just keep band-aiding it until it's totally gone, then it's the homeowner's responsibility.

We had a water leak at the front door. W had excellent experience with American Home Shield.

Back in late October, we called American Home Shield because we have a current contract that runs through January 24th with them. At that time, in our bathroom, the tub had stopped up and water would take a long time to run out of it, and both sinks in our bathroom were dripping. So, someone came out and unstopped the tub. On the first visit, they stopped the dripping on one sink. We have double sinks in our bathroom. But with the other sink, each time they came out, they would perform whatever it was they would do in plumbing and as soon as they left, the dripping in this one sink continued. So, we kept calling back. All in all, they came four times. The last plumber that came was the same one that came the third time. He came back, he worked on the sink, and before he left, my husband asked him if he would just wait a while so he could see what the sink was gonna do.

American Home Shield is a great service. I had a service for the sink that backed up. Then last Christmas, the heat went out. So, I didn't have any heat for Christmas. The claims process went awesome. I went online, put in my request, and in two days, someone came out. They took care of both items. They explained to me the process and everything went fine and I was back in working condition. The techs were very professional. Both of them explained to me what they found and what they were gonna do to resolve the problem.

The thermostat on my furnace kept going out. I called American Home Shield and it was easy to get through to someone. Sometimes it's difficult to understand their reps. It depends on where the call is going. I got the name of the contractor and their phone number. When someone came out, he got the thermostat back working but then it happened again after two days. But he was nice about it and he showed me pictures of what was going on. We're still without heat and we're having a major issue. We were told that something had burned up in the thermostat and that the parts were on backorder. Generally, American Home Shield has been good. But it seems there's a little confusion with what's covered and what's not. That aside, we have dependable people that are coming out and servicing us.

I've only needed to use American Home Shield twice and both times, it worked out well. I had claims on a washer and dryer and the process went very smoothly. I put the claim in online. I got a call back for some confirmation info. They sent a technician out within the next day. One time, he was able to fix it that same day. The other time, he had to order some parts and came back about five days later. There was a $100 service fee when I put in the claim and both times, that covered all of the work that was performed.

AHS has been good, but I could barely understand what some of the customer service reps were saying. The language barrier is bad. I normally call to do my claims. For me, that's easier. I'm a person that likes to talk to somebody rather than do something online. Recently, I had an oven replacement and it was really quick. It was within 10 days. The stovetop wasn't working properly. The repair company that came out could fix it, but it would cost more than the replacement. They would have to rebuild the whole dials section. So, I got a full replacement a couple of days ago.

I had some issues initially regarding my AC unit and American Home Shield was just giving me the runaround. I went six weeks without an air conditioner and it was 100-something degrees. It was terrible. The company they sent out was not answering me in a timely manner. But they said that in order for me not to be charged again, I had to go with the exact same company who never got back with me. I wound up having to pay $4,200 to have the unit replaced and they gave me $250 towards it.

I like the concept of American Home Shield because I can have a sound mind knowing that I'm not gonna have any of these big bumps in maintenance costs. But on the flip side, when you do have issues, some of the contractors in Chicago primarily are not the greatest because it seems like they're given a set price to come out.

We had an issue with our refrigerator. The contractor came out two trips, one to assess and let us know what we needed to do to hold on to the refrigerator till they were able to get the part. It took four days to arrive and then they came out and put the part on. The gentleman was extremely friendly, and seemed well-knowledgeable. He didn't leave a big mess. He explained to us what we were doing wrong as far as the refrigerator was concerned. He was not like the first company that Home Shield sent out took four visits to repair the refrigerator.

They've always been extremely nice. All of the contractors have been fine. Nobody has ever come out to my house that I didn't trust and didn't do a good job. American Home Shield does their best to try and fix the appliance that you have. My experience has been fine. They're able to get somebody out here in a timely fashion. So, I appreciate it. But want to dot all their i’s before they would want to replace anything. Eight years ago, I had an oven that was really, really, really old. But they kept saying that it was fine and it was not overheating. So I ended up replacing it myself. American Home Shield's price has gone up, but it's still fair if you can get somebody out here to fix your appliance or problem. For $75, it’s a good deal.

The dishwasher wasn't dispensing tablet. It wasn't rinsing and drying. It looked like everything just got wet, but it didn't run a cycle. The contractor that American Home Shield sent out supposedly did a repair and then came back. It's dispensing the tablet and washing, but it's not drying. So they came out again. But we'll have to put another call in because it's still not drying.

I had a broken spring. I called American Home Shield and got through right away. You can make appointments online but I called and that was easy. I received an email saying the work was assigned to Cactus and that they would be contacting me. I went ahead and contacted Cactus Garage Doors and they were very polite and efficient. They put me on hold, came back, and said, “We see the referral here. Let's get you scheduled.” They scheduled me within 24 hours. The next morning, I had someone out at my house. He was very good. He could tell immediately by looking at the spring that it was broken. So he went to his truck, got a replacement part, put it in, and checked it multiple times. He took care of it.

Over the time we've been with American Home Shield, they've replaced our washing machine twice, fixed my dryer about three times, fixed our heat pump about four times, and replaced my dishwasher. They worked on an electrical issue a couple of times. I've had some plumbing things fixed, too. When I had a plumbing issue, they sent a plumber out to my home and I tried to tell them that the water spigot or the bib from outside was leaking, but that wasn't the problem. I knew that wasn't covered under American Home Shield. But the leak was actually from the inside of the house, down in our basement. I tried to tell them that and they kept telling me that it wasn't covered.

Three years ago, we had an issue and the contractor, Water's Edge, told me that the gas line in my home was too small. This house was built in '92 and they've never had a problem with the gas line. Then, I had a hot water heater go out and they looked at it and said there's nothing wrong with the hot water heater, but the gas line was not big enough to supply the hot water heater. I called Home Shield and they got A-1 Plumbers to come out. They tested the hot water heater and showed that it was default malfunctioning. They replaced it and it's been working fine without having to replace the gas line.

We've had American Home Shield for quite a while and it's effortless to deal with them. They're very courteous and on time with whatever we need done. I would tell others that if they needed anything done, AHS is who to call.

We had flickering lights and then we had lights go out for periods of time. I called the power company here and they said that it was the breaker box switch that needs to be replaced. I looked at American Home Shield and it looked like it was covered so I placed in a service call. The tech from John F. Leslie came out within two days and resolved the issue on one call. He was very good.

The washing machine stopped working. I spoke to a person at American Home Shield over the phone. They were very good. It went smoothly. They sent Jones Family out. They just wanted the $100 and that was it. Plus, they came out to fix my refrigerator. They were great. They were on time. They told me what time they were gonna be here and they were here right on time. They came in and did the work. Everything is working fine. American Home Shield covers everything. I'm not worried about my appliances or my air conditioning breaking down because I know it's covered. I would tell my friends to get AHS. I was very satisfied with it.

American Home Shield has always been good to me. I've had them so long. The real estate agent transferred the protection over to me when I bought the house back in 2004 when I lived in Montgomery, and I just never let go of it because I always had a pretty good experience with them. Recently, I was outside playing with my son, and I saw some water coming through the outside of my wall. My wife was inside, taking a shower. So, I knew I had a busted pipe inside my wall. I called AHS and they sent somebody over right away.

American Home Shield is very responsive and they get the right people to do the job. I had a string of lights in my kitchen that were not lighting. It was an electrical issue. The guy was able to identify and fix the problem quickly. I was impressed. The guy was very efficient and knowledgeable of his work.

American Home Shield is worth it. They have been responsive every time and very easy to work with. Recently, our basement dryer wasn't working. The contractor was in and out in three days to do the whole thing. They put in a new belt and roller, and the dryer started heating and spinning again.

I recommend American Home Shield. It saved us a bunch of money, and the turnaround time is fast. Our furnace was not working, and the contractor had to change a control panel on our furnace. I went on American Home Shield's website, signed into my account, and requested service through there. I submitted a request Thursday night. So Friday, the contractor called me but they couldn't see me until that Monday. It was crappy timing because it was the end of the week. But it was two to three days before they got out there. The tech came back that next morning. He had to go to the warehouse to get the parts. He lived in Clyde so it was easy for him.

Submitting a claim is a good process. It's just sometimes, I have difficulty with some of the parties that come out. Sears came out one time and although I was saying something was still wrong, they told me that was normal. But recently, I had a claim for the washing machine and they sent a tech from Richard's Appliances who was great. They explained the problem and made sure that everything was working perfectly.

Our dishwasher incident was a nightmare. The contractor couldn't get the part, but we didn't have any communication from American Home Shield. And we kept talking to the contractor who said, "We cannot get the part. And if we can't get the part within 30 days, you should be able to get the dishwasher replaced." That was in the middle of COVID. So we went ahead and bought a dishwasher. My husband installed it. Getting paid back for that dishwasher was where the nightmare came in. But our other incidents were covered and taken care of, like our furnace. And they replaced our hot water heater not long ago and repaired it recently.

The contractors are very cordial and they do everything they could to get us up and running. But I think the coverage is a little high. It's 100 bucks to have someone come out. But I would refer others to American Home Shield.

My experience with AHS has been generally positive. For the most part, the companies that they employ are very trustworthy and do great work. We have multiple sump pumps in our basement and I know nothing about some pumps, but one was making a terrible noise. AHS sent HM Plumbing out and they assessed that our sump pump had gone bad and we needed a new one so they replaced it. This morning, I put in a work order for my dishwasher. The dishes are not coming out clean. I've tried cleaning the dishwasher myself -- put vinegar into the system or clean the filters -- maintenance things that we're supposed to do, but those didn't fix it. I got an immediate response from AHS through the app saying that a company had been allocated. I heard from that company three hours after the initial using of the app and I have an appointment for next week.

The contractors they send out are pretty good. The most recent claim I had was for my refrigerator. I called AHS and the contractor came out and fixed a part. They had to come back out again, though, because it was something else that was wrong. They fixed it and the problem is resolved.

AHS is well worth it and their customer service is always awesome. Most recently, I had a toilet issue and AHS sent out Econo the next morning after I filed the claim. Econo had to get a whole new toilet and came back a few days later.

I had two stopped up drains. One was in my front bathroom and one was in my kitchen, which was the washer and dryer connection. I did a claim online and that was very smooth. Within 24 hours, I got a text message letting me know that my claim was started. I went back to the American Home Shield website and there were details of the claim as far as which company they decided to dispatch out to the job.

There was some loose connection in the smoke detector and I didn't have electricity in the bedroom. I submitted the claim online to American Home Shield and they had a hard time finding an electrician that was local. It was the first time that happened. Usually, it's 24 hours and they find a contractor. But with this one, the tech came out over 10 days later. Still, he did a good job and he was awesome. AHS is handy.

The ice maker was acting up on my refrigerator and I had the tech come out to work on it. Then, he came out and worked on the stovetop and he hasn't got back to me on that yet. But he was outstanding. American Home Shield is very concerned about saving pennies. This is the second time I've had him come out and look at that stovetop in the last few years. It's one of the deals where they could have replaced it and just been done with it.

I had an HVAC issue and I called American Home Shield. The reps were quick at what they do but it was pleasant. They were knowledgeable, nice and very helpful. I gave them my information such as my address and name as well as the issue. Then, they put in a claim and the technician called me to set up the appointment time within 24 hours, which was good. They also followed up via text and email, which I liked. They came out and went through a few different obstacles on what it could be and figured out the problem. They troubleshot everything and told me recommendations. So, they were good as well. They tried to be proactive and helpful in giving me things that I could do and upgrades I could make in the near future as well as pricing. The HVAC is working now. AHS is a good company to work with. It's a good experience and I will recommend them to other people.

United Air Temperature had to work on my toilet which was leaking and they did a great job. I like American Home Shield. They're good and every time, I've been able to call right on the phone and get through. I recommend them to my co-workers and friends.

When I had a problem with a washing machine and a refrigerator, AHS replaced them. Recently, one of the pumps got unplugged and the plumber figured that out quickly and he turned around and left. There was one time when I needed the heating fixed and it took a week or two longer than I would hope it would have taken. The people that they were calling were not responding, which surprised me because you think they would be the first people who would answer the phone. That was a little frustrating, going back and forth, but we ultimately got it resolved.

For our recent claim for the furnace with AHS, the techs tried to take care of it and they were here twice. Did a lot of work, spent a lot of hours but they told me they could no longer continue the work because they found the previous homeowner had rewired on his own the entire electric furnace, which made it inoperable. They were not allowed to put the wires back into factory condition. They told me I had to get a real electrician to come up and rewire it to factory specs and then they'd come back at a later time. I did what they told me to do. I got an electrician and he left an hour ago and he charged me $1,100 and everything's perfect and I'll be good for another 20 years.

I've had a great experience with AHS. I haven't had any problems with the contractors that they send out. There was a leak in the refrigerator. And it continued. They resolved the matter very quickly. They were a very good company to work with. I've been pleased so far.

We've had so many claims with American Home Shield. We had a problem with a dryer. We've had the repairman out five times and they can't seem to get the dryer fixed. We've had four plumbing leaks that we had to have them come back and redo. Overall, the service is good but we have to have better luck with repair people. We had one repair guy come to do the dryer. He refused to walk in the house because he was allergic to my pets.

I had a claim with AHS for the garbage disposal. It wouldn't turn on. I submitted a claim on my mobile phone. I'm not good at that stuff, so it took me a while. I tried it one day and just gave up and then tried it the next day and then it worked. I'm not good at computers. It takes me a long time to get something done. I had another issue that I wanted the tech to look at, but I couldn't get in and I just gave up. And that issue still remains. But they got back right away. The tech was very good. There was a bobby pin stuck in it. So, he undid that. He came late ‘cause he was backed up, but he still came.

Our tankless water heater quit. I called in a claim on it. It was very easy. American Home Shield sent All Valley. The tech was very professional and did a good job. As soon as they got the water heater from AHS, they got it installed. We had a rainy period a couple days there and this is an outside tankless heater, so they came right away the next morning after it quit raining and installed it. With AHS, I like not having to come up with all the money out of my own pocket. Give them a try.

We haven't had any problems with AHS. However, when I call, I go through the automated person, and then it's almost like I gotta hang up to call again to try to get to a live person. Also, the technician that they sent out for the dryer became aggressive towards me. He was pushing me. When he left, I called American Home Shield and I told them what had happened and that I did not wanna do business with the tech again. They took my information and they were able to give me somebody else.

I had a couple of claims with American Home Shield where they sent somebody out, and they were able to fix it. All I paid was the one-time fee and they came out. They fixed my air conditioner. They fixed my microwave another time. They had to replace something, and it works really well now. There are other times like in the case of my gas/electric fireplace where we can't seem to find somebody that can fix it. The person came out and said, "Oh, I can't work on this. We have to get an electrician." In the long run, it's been worth it to have AHS. I certainly didn't want to buy a new air conditioner if they could fix it, and they did. I was impressed with how quickly they were able to do it.

They came out to work on my dryer. It stopped spinning. They had to order parts and they had to come back. Since then, it's been working great. It's been like it was working before. My experience with AHS has been perfect.

Our air conditioner wasn't working. It stopped blowing. The customer service of AHS was fine when I submitted a claim. I requested the same guy that came out before. He prepared my AC before. The tech fixed it the same day. However, when the AC goes out in the summer, it takes a long time to get people out there unless you know people. If it's in the winter, your heater is gonna break. The wait times are really long. The deductible sucks. It's always a weighing factor of, "Will I get my return on investment? Will something break? Will it not? Or am I just throwing away my money?"

The upstairs HVAC was not working. There was no heat. I submitted a claim through the phone with AHS and in 24 hours, someone took care of it. Since the repair, it's been good.

The contractor came out and fixed our refrigerator. It was really good. The tech was awesome. I've been using American Home Shield for 10 years, and it's easy. They come out and fix things.

I like that when something unexpected breaks down, hopefully I'm only in the hole for the service fee. That has not always been the case because sometimes I get mad because they deny everything as being covered. I used to have two houses with American Home Shield but I dropped one of them. Because in less than a year, three things got denied, and I was beyond upset with AHS. There have been issues. But currently, I'm okay with them. I've had two things recently. AHS fixed them fine both times. We had somebody out here for the dryer. They were okay.

The contractor came out to check my hot water heater. The water seemed like it wasn't staying hot as long. The two guys that came out were fairly knowledgeable about any questions I had. They answered it with confidence. I had a few questions about what it could be. He checked the things out and he said everything was running good.

I sent in a claim online when the garbage disposal wasn't working. An email came back really quick and then someone called me within a day. The contractor came in and repaired it. It was all fixed. It was good. But when my garage door had a problem, I had a bad experience. They didn't fix it.

I was ready to cancel my policy because I was so unhappy. I had a fridge that took two months to get fixed, and a boiler that went out that was never repaired. The damper had gone bad and it caused the boiler not to function properly. At some point, it didn't function at all. American Home Shield denied it, saying it was part of the vent system they don't cover. I had to argue it was part of the boiler system. AHS wouldn't believe the repairman they sent out who said he couldn't get a part because the boiler was too old. They ended up closing my case saying that it has been rectified and nothing happened.

I called American Home Shield 10 days ago. I said, “My garbage disposal is leaking.” The rep said, “If it's leaking, it's $125.” I started to have an attitude with them. I said, “What difference does it make? How do you charge an extra $25 when it's 100? But if I say it might be leaking, it's an extra 25.” “That's just because you said it was leaking.” “So, if I called for my refrigerator and I didn't know it was leaking and you guys came out and it was, then you’d charge me an extra $25?” She said yes. That doesn't make any sense. When I started with AHS, the deductible was $35. It went to 45, 55. It might have skipped 65, gone to 75, and it was 100 for the last couple of years. I said, “Okay. Then I don't know what's wrong with it. I'm not a technician. I don't know what's wrong with it. Send them out and have them figure out what it is.”

American Home Shield is good, professional, and efficient. They send out the technicians who come out within the week of me making the appointment. I had a problem with the bathroom lights in one of my bathrooms. It was not working. The breaker had to be replaced. I paid the deposit on one day, and the electrician was there within 24 to 48 hours. AHS also fixed my garage door and that was good.

I've been impressed with American Home Shield. I have heard a lot of negative things about them but I haven't had any bad experience so far. It's been good and easy to work with them. Our dishwasher went out and they quickly sent someone over to look at it and fix it. I have a claim right now for a leak in our water heater and they are sending someone out early next week to fix that. So that's been a smooth process as well. I thought the contractors would be cheap people who didn't know what they were doing, but they've all been great. I'm busy and don't have the time to research people to see who I need to call and what I need to do. Being able to go online, submit the claim, and American Home Shield handling everything is awesome.

I had a leak under my daughter's sink and I thought I could fix it myself. But it looked more complicated than what I was used to seeing. I tried to make the claim online but the website wouldn't accept the credit card I have on file with American Home Shield. So, I ended up calling and they were able to bill my credit card for the activation fee, which was $125. That's been more than one occasion where I couldn't get the website to work. But it was easy and all I had to do was look at my stuff and input my data and it pulled it right up. And when I called in, it recognized my phone number. So, the rep already knew who I was. The customer service reps were super nice. They were to the point and tried to help me get set up. They asked me if I needed anything else. So it was fine. It was exactly what I would expect or need.

American Home Shield is fair and do what they say they’re gonna do. The repairs are done in a timely manner and they cover what is under the agreement without question. I have peace of mind. I've had a compressor replaced in one of my heat pumps, a roof repair done and a water leak repair. Working with the techs has been mostly good. Prior to the last 12 months, a couple of the technicians were no-shows but AHS referred to a different company.

The person on the phone got everything set up quickly and within a short period of time, the company contacted us by a text. We called the company and we were able to set up a time. The plumber worked on a sink and some toilets, and took care of what needed to be done. He was good and had a pleasant personality. The cost was $100 flat fee and everything seems to be working. You’d like to know if you’re gonna pay money to this type of home insurance and you call to get something fixed, that they’d fix it, fix it properly and fix it the first time. And American Home Shield did that. So, it was good. 100 bucks for the service call and everything else seems to go for free has worked out.

Everything was good when Clifton Heating came out. The AC didn't work and they fixed it. The techs were good and professional.

Their customer service has been excellent. I submitted a claim for an old stove. One side of the coil had gone bad. The tech came out the second time, he said it was a new one, but you don't know whether the whole thing works until it gets plugged in and you turn the oven on. It was the opposite side of what had been the problem before. But he replaced it and it works fine. The crew that came out seemed to know what they were doing. However, I would prefer a little bit lower price for AHS because I have friends that have it and they said mine is almost twice as what they were, but they've had it for a few years.

I submitted a claim online to AHS because my garbage disposal stopped working and it was leaking. Their website was simple to use. The techs were very helpful and quick with what they needed to do. I was satisfied with their services. I recently switched to American Home Shield from a company and I was not pleased with them. So, even though American Home Shield is a little bit more expensive, it's worth the cost. I've been happy with their services.

American Home Shield is very dependable. We called in for a problem with our washer. A repairman came out, assessed it, and ordered the part. The part came in wrong. The gentleman took the extra step of ordering the parts itself and called the factory directly. He was outstanding. I'm very pleased. It was a fairly simple, straightforward, and great service.

When you submit your claim, American Home Shield automatically is telling you have to pay for it right then and there. I wanted to talk to somebody first so I told them I was not spending any money until I talk to somebody. Somebody had to call me back and when they did, I felt safer and understood it was $100. A contractor called me in two days to set up an appointment, and I thought it was gonna take a week for them to call me back. I didn't know it was gonna be that soon.

Our house in Cypress has American Home Shield. We had them years ago on another home. Submitting a claim is good. We do it online and the website is really user-friendly. We did one when our water heater was leaking. I didn't know it would be covered so I called a regular plumber and he said, "Why are you gonna pay for it when you can get it covered under your home warranty?" I went through the American Home Shield and put the claim in online. They called me and said, "We're gonna send somebody out tonight." A tech was out, turned the water off, ordered the water heater, and it was installed within a day. It took six hours to switch the water heaters. It was really fast and the tech was great.

I left American Home Shield for another company, and it was the worst mistake I ever made in my life. It's a little pricey it's but's worth the money. When I call, I usually have multiple items, but they only allow me to give one. If I go to do another one, I get charged for another claim, and I don't think that's right. I have to get through to a representative and that takes forever. They don't ask if you have anything else. They just put that through and if you wanna add anything, you have to either call back and they charge you again or try to get online with a representative that can list them all at one time.

There are times that I have to fight either the claim or the service to be provided. There are times when they have an expedient response. But there are times when it's just waiting a couple of days before you even get the service started. More recently, Ano Appliances came out for the refrigerator and it was not very pleasant. I would not want that company to come back again.

The garage door opener wasn't opening the door. It was easy to send in the claim. I called the phone number and they sent somebody out. I had to give them my credit card number over the phone to pay the $100. There were no other bills after that. The rep that I talked to was very helpful. When the contractor came out, they immediately got to the root of the problem and fixed it.

Any time I've called American Home Shield, they got the job done quickly. They sent a contractor out and fixed my stove and refrigerator. They told me what I needed to fix it. The technicians were friendly and informative.

I called American Home Shield and submitted the service ticket for an appliance repair. It was a pleasant experience. They helped me and submitted the ticket. The contractor was very knowledgeable. They resolved the problem in a timely manner. The only thing is that when you use the website, you can only put one issue. When you speak to a person, you can add more than one issue. I had a different warranty company before and so far, American Home Shield rates higher than the previous one.

Everything's been great so far. I like that any time we have a problem, they get right on it and get it taken care of. We had a stove and a dishwasher issue. The tech came right out, diagnosed the issue with the stove and the dishwasher, came back with the part, and fixed it. Everything's been fine.

We're very pleased with the service. The cost is affordable. It's well worth it for the cost. They're really good and very responsive. Once everything is in, within 24 hours, we have a response and well on our way for a repairperson to come out and take an evaluation. The people they send out to address whatever repairs that need it are very well qualified and professional. If we can't remediate the issue, they will give us an appliance replacement. We've utilized that as well. Their website is excellent. It's very user-friendly and intuitive.

American Home Shield got good customer service, they resolve your issues, and I recommend them. I called them and told them that I need a service request for an electrician. It was easy. Yank's Electric is very good and professional. They fixed my lights and ceiling fan. They did what I needed them to do.

We've had a couple of home issues since we moved in about six months ago. Any time we call them, they send out a qualified repairperson and it's been taken care of quickly. All of our experience with it has been good thus far.

I had a leak on the floor that originated from my fridge and freezer and I tried to figure out what it was. I went on the American Home Shield website and selected the appliance that was covered which was the freezer, and requested the service. I was told that I would get a call from a contractor and I did. The contractor didn't give me a lot of context about who he was or where he would come from or what my options were for an appointment. He just said that he would be in the area at a certain period of time and asked if he could stop by. I said, "No." And we decided that he could the following week, which was fine. He was great once he got here. He was very professional and to the point, was fine doing work while I was in the house, and gave me a concise answer and it was the right one.

I called American Home Shield on the 30th. Then on the 31st, Foxcroft sent a guy here. He was a really nice guy. He checked everything out. He said that we had a board that went bad in our furnace. I paid my $100 to American Home Shield and then later that week, I got a thing from American Home Shield saying that I had to pay an additional $190 because of modifications. I finally got ahold of somebody on that following Monday, which would be almost two weeks ago now. They told me that it wasn't a modification. The board was $900 and American Home Shield only wanted to pay the first 700, and I would have to pay the additional $190. I told them to get it going because it was cold out and this was my furnace.

American Home Shield's website is user-friendly. Most of the time, the contractors fix the issue. The only time they didn't fix the issue was when AHS didn't cover it. I had a pipe leakage and the contractor fixed the leak.

The garbage disposal was not working. The tech found out what the problem was and had the new disposal with him. So, he was able to fix it the same day. It works great. It was easy and American Home Shield made the repair. I did no pushback and there were no questions asked. It was a covered loss and they took care of it. It was a very positive experience and they did what they said they were going to do.

American Home Shield is all right and it helps me when I need it. I used it a couple of different times for the microwave, air conditioning unit, and garage opener. The claims process was relatively easy and the contractors were all right. A warranty is only gonna cover so much so I don't expect it to cover everything. I had to pay extra one time for a toilet. I ended up putting in a new toilet. For my claim for the garage opener, the guy said that I had to replace a circuit board and that wasn't covered by the warranty. I had to pay a little bit extra for that.

We went online to have American Home Shield fix a faucet in my bathroom. The website was good. We used the phones as well to get a plumber out there. They were very helpful. It took them several times to come out. The first time was a diagnostic. They ordered a part and when they came the second time, it was the wrong part as it was too big. They came out a third time and fixed the faucet just fine. They were all wonderful and very well mannered. They were all very polite about the whole situation. I really appreciate American Home Shield being there for me. They're a good deal and customer service was very good in letting me know when somebody was coming.

My garage had issues opening back up and closing. When I hit the send button, 45 minutes to an hour, American Home Shield sent me the contractor who would come out. So, I reached out to the contractor and we scheduled the date and time for them to come out. The guy came out and got it done within 25 minutes. It was the sensor and they didn't replace anything. But he had to change the rail on the door that goes through the rails. And he said I had to pay out of pocket. It's something that I wasn't sure. I wanted to bring that up, but I was caught up doing so much stuff. So we had to pay out of pocket almost $200 for that. That was unacceptable to me.

I made claims with American Home Shield for my air conditioning, wine refrigerator, and garage door. My air conditioner wasn't working and it was fixed in less than a week. My wine refrigerator was fixed within a week too. The people who came were excellent in these two instances. For my garage door, it wasn’t staying closed. The guy that came out was not as helpful as the other ones. He was there for not more than three minutes in total. I was told it was a maintenance issue and it was not covered under the warranty. The guy gave me a quote that he could do it for $600. He could replace all the wheels in the garage. I just took his card and he left. On the whole, I got a bad one on the garage but I wouldn't blame American Home Shield. Also, their $100 fee seems fair.

American Home Shield is good, professional, and timely. They did the dishwasher and the furnace. Everything went well. The technician was very experienced and pleasant.

I had an issue under my sink with one of my pipes. I don't like dealing with people so went on the American Home Shield website to make a claim. I love their online feature. It's very self-explanatory and very easy to use. American Home Shield called me within 24 hours. A tech came out in two to three days. He was able to diagnose the issue and he took care of it the same day. The fix took about 45 minutes to an hour. The tech was quiet and I was comfortable with him. I haven't had any issues after the repair. I love American Home Shield. This company is the best warranty company that I have had and they outdo others. The price is very fair too. I told friends about them.

I've had some bad experiences. When I first moved in, my refrigerator was bad and it was a 25-year old refrigerator. It was bad because I live by myself, so it's not convenient to let somebody in. I have to have somebody there. I had 12 different repairmen come. That was ridiculous for a refrigerator that was 25 years old. It has cost American Home Shield more in service calls than it has for the cost of the whole refrigerator. It didn't make sense to me.

My experience with American Home Shield has been terrible. I called them twice to repair two things that have messed up in my home. They sent somebody out to check on my stuff. They told me that they would get back to me. They then sent somebody else out to check on my stuff. They sent two people and it delayed my thing. They told me that I had malfunctioned the garage door opener and I hadn't even touched it. American Home Shield refused to pay for it. I called the company that actually makes the garage door opener. Mine burnt up. I had to send it to them and they checked it. They sent me a new one at no cost because it malfunctioned. Still, it was a hassle.

I did a claim for my garage door opener and that was easy. It was all online. You can still call customer service and do it that way, but you can actually do a ticket online. American Home Shield takes it from there and they'll send you an email or a text back telling you who's gonna be doing the service for you. The repair of my garage door opener went fine. I got a brand-new garage door opener.

The guys came out and found the issue, and they were in and out in less than a few hours. They explained everything that was going on every step of the way and even made recommendations about how to keep the appliance going for an extended period of time. The dishwasher is working perfectly now. I have had experience submitting claims to American Home Shield by both calling in as well as doing it online. And I prefer to submit it online. The website is very easy to manipulate.

I needed the fan fixed as it stopped working. American Home Shield took my information and they assigned me a company. They were nice. You tell them what you need and they send out the help. The company came out and they fixed my fan and I'm happy. All of American Home Shield's contractors have been professional. The unit is fixed when they leave. The unit that they did today is great and my dad said it worked. American Home Shield is a good plan to have and the price is fair.

Everything was backed up in our garbage disposal and Rooter King Plumbing cleaned and snaked the drain. They were professional and everything was good. We've been happy with American Home Shield. They send us good people who show up on time.

Beware! I don't understand how this business is still in existence and not buried in fraud claims. They lied and told us "if something is broken, we will repair it". Our oven has been broken for over 7 months. We call them weekly, and each week we're told the same thing. "We're working on it". Customer service doesn't give out any contact info, they just tell you "We'll call you back". They don't. We will be taking them to court. Why do we pay 100's of dollars each year to STILL have a broken oven for the holidays? Completely unacceptable.

The gentleman from United Air Temp did a good job and met all our expectations. He had a positive attitude so he represented his company and American Home Shield well. We've had our challenges with AHS in the earlier years but I've noticed some improvement in their customer service. In the beginning, it was always very difficult to get through on the phone. You have to wait 15 minutes maybe, sometimes more. Now, you can get through almost right away.

We've had the house for seven years and our air conditioner has gone out at least once a year. We've had the policy with American Home Shield the entire time and they fixed the air conditioner every single time. This time, there was no fixing it and they completely replaced it. It works now and I'm very happy with it. The two guys from Crane have been here before and both times, they were extremely professional and very courteous. They let me know exactly what was going on and took care of everything that needed to be done. AHS is very reliable. We've had several issues that have happened in the house and they had it fixed quickly and correctly. I'll have my policy with them as long as I have this house.

I had a blockage in the basement shower/tub and the toilet was slow to flush. James, the gentleman who came out, explained to me step-by-step what he was doing and what he thought the problem would be. He also gave me some pointers on some other things that I could be on the lookout for and could possibly improve on my own to make the situation better and to possibly not have to reoccur again. I would recommend American Home Shield as a great home warranty company. I've had them since I've owned my home since 2017 and I've been pleased with them. They get people out there in a timely manner and if the problem should reoccur within the 30 days, the people will come back out at no charge.

Our furnace wouldn't stay on and the tech blew out some lines that were clogged. But I had to call him back that week because the furnace stopped working again. So, he came back out a second time. He said he did the exact same thing and he checked other parts of the furnace and stated that the furnace is old and might need to be replaced. He was very professional and nice. American Home Shield is easy to contact and they respond quickly. I would recommend it. People should get it if they are concerned about things like that. They're good to come out and take care of what needs to be done.