American Home Shield Reviews

Recently, I did a claim for a plumbing issue. My toilet was running and the plumber fixed it. He was nice. He has been to my house in the past. With American Home Shield, I like the fact that whenever there's something wrong, I can go online and put a service request in. I don't like my $100 service fee, but other than that, it's fine. I told my friends about it, if they have it in their area.

My hot water heater started leaking. I called a plumber and they told me that I needed to call an electrician to do something before they could do anything. I did that. Then they ordered the water heater and came and put it in. If I had questions, they explained to me what they were doing. They were very quick and efficient.

In the beginning they were responsive: The Bait. After progressively increasing the premium and charging premiums for few years without much service needed, they stopped responding to request of services: The switch. Had to call plumbers from other companies and pay out of pocket. It's a scheme. Stay away!

I would recommend American Home Shield even though they're not using the best contractors to come out. They have to come back two or three times, no matter what. My hot water pipes were leaking and the water was going into the house. The repair man didn't fix it correctly the first time, and he had to come back and redo it. Even now, the hot water pressure is very low after he fixed it. The water is not running under the house anymore though.

I had a water heater leak in the basement of my home, and that repair took longer than it should have, given the nature of the potential damage of water going out on the entire floor of my basement. For some reason, American Home Shield couldn't get someone out to help, come in and rectify the situation, so I was constantly having to put drop buckets. Ultimately, I had to get my own contractor, and that person had to send in some information to say that they were authorized and certified to do the work and then get reimbursed partially for the repair job. That issue was very concerning because there was a lot of potential damage, and it could have been the one that I was able to avoid. Other than that, I would still recommend American Home Shield. I’ve only encountered two issues over eight years, and that's not a bad outcome. The last visit was for an icemaker, and the tech was able to repair it.

American Home Shield offers a wide variety of services and provides vendors to help me out with repairs in our home. I just pay the service charge for repairing some things. There have been a number of times that something replaced was for a significant cost but I only paid the service call for the technician. The only thing is there have been a few claims with a couple of vendors who didn't quite do the proper inspection. But recently, a tech came and replaced a wall socket. He was very knowledgeable and professional.

The service is really good. The only thing I don't like is whenever I talk to somebody, they're very hard to understand with their language. I had to ask them to slow down and to repeat it several times. But they've been really good with my claims. When I had a leak in the garage, the first people that American Home Shield sent me was Sears. Sears told me to be there all day from 9:00 to 5:00, so I was. I called around noon and I was eighth on the line. They said that they would be here between 4:00 and 5:00. I called again later and they would be here between 5:00 and 6:00. I called again and they said I was next in line. When I called one more time, they changed my appointment to the 24th, which that was the 16th that I had my appointment. They didn't call to tell me that. You cannot talk to those people.

AHS fixes everything. Most recently, the wires were reversed on the garage door opener. Ace's Garage Door came out and did the repair quick.

My clothes dryer was making a scraping sound. AHS got a hold of a local vendor and they made an appointment with me. The tech was extremely professional and friendly. He had a great sense of humor. He diagnosed the problem to be the slides which is what the barrel rides on so it stays smooth and doesn't wobble back and forth. The slides had worn out and he replaced them. He put everything back together and cleaned up the external portions of the unit.

I had an electrical problem. AHS sent a tech out to fix it. There was a problem and one entire room didn't have electricity. He didn't check one other outlet. But AHS sent him back out and got that fixed. AHS has been pretty good. One of their providers didn't respond at all but they refunded the $75 deductible. It was okay but I was a little bummed.

The techs worked on our dryer. They came out twice and the fuse was still broken. So, we called the third time The problem was I did not understand the process. So, when I called AHS and they said the claim had to go through the authorization department, I was like, "Okay, what are they authorizing?" The rep said, "Their diagnosis." I asked what the tech's diagnosis was and she said it didn't have any.

Our washer hasn't been doing very good over the last year. We've had it worked on a couple of times and they've been prompt. They've been able to get in contact with somebody who was able to get here sooner than later to get the work done. Also, we pay 50 bucks a month and it covers everything. The only thing is if something goes out again after 90 days, I have to pay another $100. But it is what it is.

The best thing about having AHS is we don't have to go find somebody to do the work. Plus, almost everything that we've had them come out, if not everything, has been covered under the warranty. We've had great success with it. Most recently, the pool heater wasn't working anymore. Expert Pools came out and they replaced one of the control boards. The tech was great and I find Expert Pools really good. I'm always happy when they're the ones that are coming out for the pool stuff.

My heat wasn't connecting with my thermostat. It was giving off cold air when the heat setting was on. Roman, the tech, fixed it for us. He said it was just the reader that was dirty. The problem was resolved in a very timely manner. Every time I use AHS, they fix the issue I have. It's worth your while to have the warranty.

The toilet wasn't flushing correctly. The tech came in right away and figured out what the problem was, and within five minutes, he was done. I was very pleased.

Recently, my furnace went out. The assigned contractor called within 24 hours and they got it done.

The tech from Safeway Garage Doors was great. He put the right parts in, got the garage door fixed, and went above and beyond. He had to go through and replace a lot more than what was done. Everything is great, and we have no problems. The previous ones didn't go out the way like this one did. They were doing a fix that wouldn't last. So far, having a home warranty has been good for me. I’d suggest it.

Enrolling with AHS was easy and the process of picking out a plan was straightforward. But when I called them to request for a service, their automated attendant misinterpreted what she heard. And they sent the plumber out when it was a job for an electrician. Then, it turned out that the problem was caused by nature and animals, so it wasn't covered. But they didn't charge me, so overall, we’re happy campers. Also, the guy who came out to do the work that he couldn't do is helping us to locate another heater at AHS’ request. So, we're still working with them. It’s just that AHS is not gonna be involved. So far, we've used the warranty five times and AHS has been prompt. They took care of our claims right away and kept me informed. They handled a couple of repairs and this is the first one that they wouldn't because it's considered an act of God. But I'm more than happy with them.

Two years ago the contractor had to order some major part for the heater. It took two to three weeks before we got them to come back and repair our heater. We bought space heaters to stay warm. Recently the heater stopped working so the tech had to put a part in there or clean it. This time, it was better. He was a good guy and was professional.

AHS has always taken care of whatever I needed and they're prompt about it. Recently, my pool motor wasn't working and they sent out the same guy that came out before. He fixed it and everything is fine now.

I still have an ongoing situation with my dishwasher and garbage disposal. A month back, my dishwasher was flooding and a tech looked at it and sent the report. AHS refused to replace it. So, I haven't had a dishwasher since before Christmas. The techs figured that the issue had something to do with some kind of pump. After going through many different companies, I finally got somebody to fix it. But I'm still gonna have to replace my own dishwasher.

We had the issue with plumbing on our condo and AHS recommended one plumber but we never heard from that contractor. So, I called and complained. I told them not to bother with that plumber and they recommended somebody else. That person showed up very quickly and took care of the problem real quick too. We've had other uses with AHS and things have worked out pretty well. But oddly enough, on another repair, we also had an issue with the plumber in question on our last claim. And the same plumber came to the rescue the second time. AHS should stop using that one plumbing service.

We had a toilet running all the time. The techs fixed it. They told us what was wrong and they had to get a part. They were gone 15 minutes and they came right back. They were really nice. They also explained that if it started again within the next 30 days, we could just call back again and AHS would dispatch someone to come and fix it. We've had other warranty companies to see if they were any better but we've always gone back to American Home Shield. They have repaired our washer and when it finally went out, they ended up finding us a new one.

I used to live in Phoenix, Arizona and we had American Home Shield. It was so good when we used it. I kept the coverage and things going the way they were and I would have a great peace of mind. AHS helps us out. This last one there was a bit of difficulty. Recently, my bathroom and half my kitchen were out of power. AHS called an electrician that didn't service my area. But I didn't find that out until 2 o'clock in the afternoon after calling at 9 o'clock in the morning. But if I had to pay outright to get that technician out there, I had to spend a small fortune. They charge $100, and they cover everything else because of the insurance. And the tech did great. We're in great shape.

My dryer kept messing up. The appliance people came out on three different occasions but the problem was never resolved. We were scheduled for them to come out on the fourth time, but my wife said no. We couldn't wait because we would tell them to come back, and it would be four days. There was a problem with clothes washing. So, my wife got frustrated. We bought another dryer. But the guys were prompt and professional. They did what they were supposed to. The tech worked diligently on it. There were two occasions when I got charged the service fee for something that never happened. But I told AHS about it. Also, the premium goes up periodically. But I got prompt service every time I called American Home Shield.

I didn't know that the exterior is not covered. I had a claim for the electrical outlet outdoor that's by my porch and it's not covered by them. The contractor came, took a look, and gave me different options of what it could be and how to fix it but it will have to come out of pocket. I would like more information of what the coverage really is - all in plain, simplified detail.

American Home Shield's claim process worked very nicely. I had ice in the bottom of my freezer and I couldn't figure it out. A tech came and he was very nice. It turns out there's a drain in there that got clogged up. As the refrigerator defrosted, it's supposed to drain out to a pan on the floor. The guy came along and put a vacuum on the drain thing and sucked all the things that was blocking the drain pipe out, and it took him about five minutes. Everything working perfectly now.

The heater wasn't working and AHS got somebody out here pretty quick. The tech seemed professional. He had a work van and he was nice. Usually, the tech looks like he's driving his own car and dressed casual. But this time, he looked like he was like a professional guy and he had a uniform on. He went to the garage and said he would clean the thermocouple up and put a new module on it. He had the parts in his truck and he corrected the issue. This is the first time a claim was pretty good, the other times were not really okay. It is convenient to just call AHS and they find somebody, though. You just keep your fingers crossed that they'll come out in a timely manner and know what they're doing.

The contractor, Appliance Doctor, sent a report to American Home Shield to have my dishwasher replaced. American Home Shield replaced it with a substandard one, which was wrong. I need a replacement dishwasher that's equal to what I had. Aside from that, I was in another room when the techs installed the new dishwasher and when I came back out, it didn't work.

Complete frauds. I had a technician come out and look at my oven. He spends maybe 45 seconds looking at oven and leaves. 3 hours later I get notification that my claim was denied and is not covered due to "not normal wear and tear". How is this even possible? I end up calling both the technician and AHS well over 10 times combined to try and understand how they came to this conclusion. I was hung up on, I tried numerous times to speak with a manager but was never able to. All I got was inconsistent responses from different reps, lies and scripted responses that my claim would not be covered. They said the determination is made by their "authorization" department, but of course you can't speak with them.

We've had a couple of claims and they've given fantastic response. Everybody's professional, polite, and ethical. The last claim I had was for the garbage disposal and it worked great. They were really good and quick. The first time the contractor came out, they had just installed their last garbage disposal. They had to come back another time.

I had a claim for the sink in the bathroom, and it was repaired within a week. We had water leak and damage in our cabinets with the new repair that they installed. So, the person who installed it came back out. We're done. We found out that we had a defective faucet. It’s on the line. So, it was draining down something totally different than down the water lines where it should have been. If anything would drain, it would drain there. I haven't heard anything back since. When I first submitted the claim to American Home Shield, I was complaining that it was leaking and getting roached out at the bottom. It's been leaking, and they came and they determined it was gonna be replaced.

I don't have to worry about looking in the yellow pages or the internet to try to find someone to come out and do my repairs. I've got that one-stop shop right there with American Home Shield. It's easy to use. We have several things up on the plumbing that you can go on the website and you can do. Instead of calling and waiting until somebody picks up and transfers, I use the online. They send me a text to let me know who the contractor is, what time they're coming, and I have a phone number to call them back if I have any issues with the time, and the contractor calls and lets me know they are 10 minutes away.

I used AHS for many years. Then I thought I would do better by going to another company that would be a better price and easier to get ahold of. But I was totally unhappy, so I came back to AHS. Recently, a repairman came out and fixed my microwave so I was happy. He was efficient. However, sometimes it's very hard to get ahold of the reps on the phone. I had a little trouble trying to learn how to do it on the computer. I always found it was a big headache to try to get an appointment. I've gotten a little better at it, but it doesn't seem very user-friendly. But overall, I'm very satisfied. I would highly recommend AHS. I already have to two people and one lady even got a contract.

Our downstairs bathroom kept clogging up, and this happened the week before Thanksgiving. When a guy came out, there were no issues. After they would leave, the same thing would happen again, which cost us to have him come back out again. On this round, he ended up replacing the toilet. Once he did that, we ended up having another issue with the same toilet with it. At this point, I asked for a supervisor to come out and see if they can fix the issue but again, once they got out there, there were no issues.

I overloaded my circuits so we called American Home Shield and they said they were gonna send somebody out. I was at Walmart when I got the call that they were gonna send somebody out and when I got home, the tech had already been here and fixed the problem. It was that kind of fast and it was impressive. The tech was from Hy-Tech Electric and he was pleasant, friendly, and knew exactly what to do.

My toilet wouldn't fill up anymore. I submitted a claim to American Home Shield and getting through to somebody wasn't too hard. The reps were helpful. I just don't think the job was worth the $100. The tech just replaced the part to make the water come back in there, which was something I could have done myself. It would cost me about 15 bucks. The technician did what he had to do, but I think AHS overcharged no matter what the job is. I'm already paying a monthly fee and then I had to turn around and pay $100. AHS should wait until after the job is done to see if it's still $100 or more type of job. The tech was great. He gave us some pointers on how the water system works and he was very thorough and detailed with his job. He gave me helpful hints. I was very satisfied with what he came out and did, but I'm not satisfied with the way AHS handled the claim. I'm kinda iffy about them.

The last claim I had with American Home Shield was about my refrigerator. The first contractor, Sears, never showed up. It took them almost two months to finally come, but they didn't do anything. It took them so long to show up that I had to go with another one. For the second one, it was okay. They diagnosed it properly, but the tech couldn't fix it either. We ended up going with Sears again, but they also said they could not fix it. So, they wound up replacing it. It was already six months by then. The only thing that saved the situation was AHS replaced the fridge because had they not, it would have been horrible. Maybe a lawsuit. Because I don't know why I pay for something that they never do. The quality is good in general. They do what they can. But the overall model of how they work is broken because they rely on local vendors. If they are bad, it doesn't work. I'm not sure if I'm going to keep having the service because of the model.

The valve was leaking and running all the time in the tub. 3-D Hoover Services came out and replaced the cartridge kit in the valve. They did that first thing in the morning and they did it in three hours’ time.

We used American Home Shield to get a washer fixed. Allied Appliance thought it worked but it didn't so we went back and forth. They finally got it to work. They didn't have a part, so we had to wait for the part. Then they came out and fixed it. But we could only do small loads. We couldn't do anything bigger. They came out again and fixed it. However Allied Appliance said they weren't required to take the drum. They are going to take care of it, even though they should. You fix something, you take the old thing, we'll pay you extra, but you don't just say, "We're not required to take it" then just leave. I told American Home Shield about it, and they said they were going to take care of it. But it's still sitting in our garage. I'm not too happy about it. I'm glad I didn't have to buy a new washer but I'm upset that we still have a washer drum sitting in our garage. It's big.

I'm not that pleased sometimes with the way AHS handles things. It's like we have to pay a lot and they bring these people that want to upgrade everything and charge you a whole arm and leg. Also, with some contractors, our experience is bad. A tech came out for the water heater and his customer service approach was not good and very abrupt. He didn't do a proper diagnosis. He wanted to change out the water tech but nothing was wrong with the heater, it was just the starter that another guy fixed. The last tech we had had come to us before. He has integrity and we requested that he came back.

The first time that I needed American Home Shield, they responded with an electrician who was very professional and knowledgeable. I have referred several people to them. I was very pleased with them. But I am very disappointed the last time that I had problems with my dryer. We thought the dryer went out, but it was the cable. The first time the appliance man came, he didn't notice that. He said it was the plug to the wall. We had to call the electrician. That was another $100 to American Home Shield. The electrician came and fixed it up, and we were pleased.

American Home Shield is prompt. The contractors they had working on my appliances were here quickly, diagnosed the issues, and had them fixed within days. I also like that it's easy to pay for it 'cause it's a quick monthly charge.

I filed a claim for a leak by the fireplace. American Home Shield sent me the contractor's number and told me to contact them directly. I didn't know if they were going to contact the contractor for me. A repairman came right over to check out the area. He put a drone up on the roof. After that, it was a slow process of them getting there to fix that leak. I kept calling them back saying, "Can somebody at least come and put a tarp on the roof?" They called me back and said, "We don't understand. What kind of tarp are you talking about?" Then they said, "We'll have somebody come up Saturday," but nobody showed up that day. The problem I had was the contractor was so far away. They were way down in New Charlotte that was why it took them so long to get with me about issues.

They fixed the garage door, they aligned it and everything is good. I'm pretty happy with the services of AHS.

I love American Home Shield. They do what they say they're gonna do. If you have any problems, you just call them and they'll find a solution to your problem. For my recent claim, my oven went out. They replaced it. They first sent out the technician and the technician said that it could not be fixed. They gave me an e-card to purchase it. They sent it within four days. The tech was also very courteous and told me what the problem was.

We’ve had AHS warranty coverage on our home for nearly 2yrs and have had AHS cover our previous home for years. We put in a claim to address a major concern with our heating system that went out right before Christmas 2022. In the 5 weeks we’ve been dealing with this issue we’ve had 4 technicians out to look at our heating system. All of them agreeing that the main unit needs to be replaced. AHS has been very slow to address this repair/replacement, taking over a month. Meanwhile my family, including our small children, are experiencing temperatures as low as the high 40’s inside our home. Calling AHS hasn’t expedited anything for me and no one that I speak with can seem to help us.

AHS gives me satisfaction knowing that they will come out and take care of things in the home. Island Breeze came out for my HVAC claim and they were very good. I also have a leaky water heater right now. I called them Friday. A tech came out on Wednesday and he did an estimate. I didn't hear anything on Thursday. So I called on Friday. They told me that the only thing that they do is submit the estimate to AHS. If this whole thing is busted, it's gonna flood into another room, so I'm not really happy at this point.

Air Essentials came out for an ac issue. They were able to make some adjustments that day, that gave me some air. But there was a part that was needed and they ordered it. Within a week, they were back out there to put the part on and everything was good to go. I'm very satisfied with the services that AHS provides. It is a benefit having it because when major appliances go out that are covered, it's better to pay the $75 fee and get someone out there that's qualified to do the work and to get it done right and not have to come out of your pocket with thousands of dollars.

I filed a claim for a leaky sink drain in my guest bathroom. A contractor contacted me the same day. They were outstanding. They were in and out, clean and quick. They fixed the issue and explained what they did in detail. I'd highly recommend American Home Shield. It's a good way to make sure that you're covered if something unexpected happens. It gives you the peace of mind that you know you're not gonna get some outrageous bill. It's easy to use and they have great customer service. I don't have to go into a phone book or on the internet to try and find someone to fix an issue when it arises. I have a one-stop shop for all of that. I am extremely pleased with the whole experience.

We pay the $100 deductible but AHS never sends anybody to come fix our problem. It's because there are no contractors around here that work with them and the ones who don't work with them, American Home Shield won't take. The biggest problem with us is that we have a very old house that has a boiler system and we've been working on it for a couple of years now, trying to get it figured out. And we sort of have, but we did it ourselves. AHS doesn't have enough contractors in our area to service that and the issue went on for months and months. But they finally got somebody to come out here that knew what they were talking about. We got a plumber who helped my husband, but my husband did most of the work.

Mr. Appliance of Cleveland came out recently for the refrigerator. They did a great job. The guy was very polite. He was timely. He showed what to do if it gives another problem, where to look and what are the symptoms I would see in the future, which is excellent. That's the kind of service he provides. However, usually, I have to repeat myself multiple times. You give American Home Shield all this information. The contractor calls you and have to ask the same question, so you have to give it a second time. Then they come and do an assessment. I had to give video. I had to offer a couple of pictures to American Home Shield so they could properly diagnose. Then the experts had to diagnose it again. They wanna make sure they got the right stuff.

A switch from another company was placed wrong. So, I had to call another company out. When I called American Home Shield back to let them know that something still wasn't working, I had to open up another work order because that particular company would not come back out to fix the issue that they did something wrong with. So, I ended up paying two separate fees for the same incident.

I was having issues with the plumbing. Water wasn't coming out correctly. I contacted American Home Shield and they called the company to schedule the appointment. They tried to fix whatever was going on at the time. It was good. The process was easy. But I'm still having issues with the master shower. They said that my water pressure was too high and they couldn't do anything about it. I just called another company to come and help me out with it. I've heard a lot of negative things about AHS not covering a lot of items except the AC units and water heaters. But plumbing issues, they hardly ever cover anything. I wouldn't recommend them if it's for plumbing.

A contractor with American Home Shield just did our washer. I like that they were fast and efficient. But for the dishwasher, not so much. We got the runaround. I had to explain to them we were using the KitchenAid warranty and they came out three times and kept changing out the same part. The gentleman just went ahead and had them cash us out so we could get a new dishwasher.

My dryer stopped working and my stovetop would only work on high. A repairman came out initially. He said he had to order some parts and would be back. He was able to fix the dryer temporarily until he came back in a couple of weeks. I like that it was easy to put in the order and get it taken care of.

American Home Shield does a good job when I call them. Contractors have been here. I'm pleased with them. They're clean, did a good job, let me know what's going on and what they've done. They're personal. I have a jacuzzi bathtub. It's Octagon and I had been bathing in it. I looked down right under the stopper and I could see the bottom of the ground. I don't know if it had frozen. The water was in it at one time. And I never realized it. So, I've been letting that water go out under the house. You unplug it and you walk off, you draw. But they fixed it.

I had an excellent experience. The techs did some work with the HVAC, and they were very pleasant. With American Home Shield, I have peace of mind, especially if major appliances were to stop working. I know they're gonna provide the best vendors to come out, so I don't have to worry about looking for that myself. I trust that they will send out qualified technicians.

My dishwasher was broken. The contractor had to order a part, and when that came in, they came and installed it, and everything was wonderful. My clothes washer died this year and it was replaced. I would have had those expenses. So, I'm happy.

My heating was not starting properly. I had to turn it on and off many times before it would start. The first technician did a very quick visit. I described the problem, he made a quick diagnosis, made a quick intervention and left. It was working okay but the problem started again. My first experience was not great. I went back to the American Home Shield website and found that there was a follow-up request option available, so I made a follow-up request. The same company came back. They came with two people this time and did a more thorough check of the unit. It was difficult to troubleshoot. They said it could only be two things. I had a detailed diagnostic and discussion. They replaced the pressure sensor. It seems to work now.

I like the versatility and easiness of American Home Shield. Recently, our thermostat quit working. There is one number to call for a majority of things that can go wrong. They can get in touch with the proper people to get my issue handled. Getting through to a representative was very easy. I spoke to a rep twice and each time, my wait was less than five minutes. They were nice and helpful. Everything went as smoothly as it could have gone.

We were without heat in the first floor of our home in January for 12 days due to an HVAC repair approved by American Home Shield. While they dispatched a contractor to diagnose the problem in 48 hours, this contractor(ATR, Richmond Va) had not ordered the part required after 6 days, and had no idea when they would get it; they said they were limited to certain places to buy it, and would not agree to call me with any status updates. The online dashboard from AHS read "service completed" while all this was going on, and there was no online option to report a problem.

The contractor did a great job for the heater that was broken. Having American Home Shield, I like that I don't have to worry about who I have to call, I just call them. I don't like the price. But they'll replace things and fix it. It's a good program. You make your claim online. By the next day or that day, somebody calls you. So far, I'm very satisfied.

I had a big problem with my heat pump. Instead of American Home Shield offering to replace it, they offered me a buyout for it. It took a year and a half with people coming out every couple of months. I was quite unhappy about that, so I talked to them about it too much. They said they wanted me to buy a higher plan. But I didn't. I took the buyout for the heat pump because they had to drain out the cooling stuff in it and they didn't cover that. That cost over $100 per quart. But they're okay and I'm not gonna switch plans. They're prompt and have a good response time. My experience with the technicians have been good up until the last guy that came out. My garbage disposal went out. He replaced it but I noticed that he gave me a smaller one.

We had a toilet issue. A plumbing company came out and took care of it. They were in and out. American Home Shield has been awesome for us. We've used them three times since we've had them. Every time, the issue gets taken care of. When we had a refrigerator repair, they got the part as fast as they could. American Home Shield is worth every penny. Unless you have the technical knowledge and expertise on how to repair everything in your house, their service is invaluable. You can't put a dollar amount on it. If that issue had happened with my refrigerator a couple of years ago, I would have just thought I needed a new refrigerator instead of paying $100 to have them come fix it. With the toilet, I would have called a plumber and it would have been considerably more expensive to do that than what I paid the $100 service call fee to have them come out and do it.

A thermocouple switch in the main heater unit up in the attic fried. They had to special order the part and were able to take care of that. On the hot water heater, it was installed in 1994. The fact that that survived as long as it did was amazing. The contractors were wonderful. I've had other times where I've worked with some contractors that American Home Shield had sent out and we had to tell American Home Shield not to let them back in the property.

Communication was good. I have everything covered. The only thing that is not is my pool pump and that's not a big deal because I can buy a $200 pool pump and replace it myself. I like the part where AHS automatically takes my payment out of my bank. I don't even have to deal with it.

We moved to Florida and we don't know anybody. We wanted to have peace of mind if anything goes wrong because we don't know our way around and we made the biggest mistake of our life when we joined Home Shield. Three months after joining, we started having problems with our washer. We called them and I gave them all the information, as much as I knew, but the rep wanted me to take my phone camera next to the washer - show what kind of washer it is and the sticker that says everything on it. I took a picture of that and sent it to him. He said they would send a repair person to come out. That was January 4th. Three days later, we got a call from their contractor and they said they would repair the washer on the 23rd, in other words, 20 days later. We didn't know anything about it and we thought maybe they were busy or that's what their policy is.

The signup process was very easy. I spoke with someone and their communication and level of knowledge were real good.

The claim submission process is thorough and reliable. Even though the people don't call right away, AHS would give me the number to call. Also, AHS is reputable. The contractors have LLCs, they got the equipment, and they know what they're doing. I only had one issue when I opted for a replacement for the cooktop. I bought the replacement and they gave me 800 but the replacement was 12 something out of my pocket. Then, when I called them to ask them if they could have someone hook it up, they said since I opted for the replacement, I was responsible for getting the unit installed. Other than that, for the most part, they’re good folks.

AHS is quicker than most and they are more thorough than most. I like the claim submission process but I don't like the fact that it's a recording. It tells me who's going to do what and it gives me a phone number instead of somebody calling me. One time, I waited three or four days and nobody called so I called them. I had a claim when my daughter opened the door to the microwave and there was a loud pop. We called AHS to have somebody come out for electrical and the tech said it was not an electrical issue but an appliance issue.

I had a claim for a washer-dryer. The techs got out within a week.

When I had a claim for the refrigerator, I had a little trouble in the beginning with quality of service and they had to get a different contractor. Kings Repair out of Little Rock came and the tech did really good and he fixed it. When my washer went out, the tech from Mid Arc Appliances & Repair dropped the part off at the house because it was raining that day. He said he was going to come back over and take care of it here. So I'm waiting on him to get over here to get that fixed.

We had a problem with our microwave and American Home Shield sent one person out. He wrote a review saying that the microwave had a pre-existing condition. At first, American Home Shield didn't want to do anything with the microwave because they said, “Well, your review said it has a pre-existing condition.” I told them that the microwave was put in in 2010 so if there was something wrong with it, it probably has a pre-existing condition. So they didn't want to do anything. I had them escalate me to talk to someone else, and they transferred me to a department and I told them what was going on. They said, “Well, we're going to send a different technician out here.”

The technician was nice. But American Home Shield didn't cover anything. I had to end up paying $1,700 out of my pocket to have the pipe blown out. Plus I had to pay $350 to the technician to have them put a camera down there to see where the blockage was because they couldn't do it with a snake. I'm about ready to just drop AHS and say, “Forget it.” I'll just pay everything out of my pocket. I paid out of my pocket anyway. If they're going to be offer services to fix things in your home, at least cover the **. They leave anything that normally happens out. It’s too close to the sidewalk or it's outside of the house or it's not in the house. Their verbiage changes everything. I don't need them.

I'd been with American Home Shield a long time and I had nothing but great service. But I don't think that it’s something I should continue to keep paying for at this time since there is no need. All the appliances are new. They could break down but the money that I'm saving by not paying so much a month for the service and also for service calls, I could afford to go and pay for anyway. But I would recommend American Home Shield to anybody. I've told my friends about them. Some of them have gotten American Home Shield since I told them that they should get it for major issues. If a need arises, I will come back to them.

I pay almost $100 a month for a service that is mediocre at best. The first time I had an issue, I put in a claim for my furnace. American Home Shield told me that I would have to wait until the next day because they couldn't find anybody to come out to my home. It was negative degrees outside, and my home was down to 57 degrees with an elderly mother living there. I had a repair company come out and pay out of my pocket. On the other hand, the second time I put in a claim, I didn't have any problems. The repair people came out the same day, resolved the problem, and the unit has been in fine working order since.

I just typed in the best home warranty companies and American Home Shield was towards the top. Everything went fine.

I asked American Home Shield a lot of questions and they danced around them. I confirmed to them if we use one of their contractors to fix something, that contractor will then know what is okay under American Home Shield umbrella and they will only do that stuff without contacting me. They said, "Oh, yes, yes, yes." But that was not the case.

If you have appliances, American Home Shield is worth it, especially if they're older. I've had a good experience. The most recent was a dishwasher and the contractor repaired the motor. They ordered a new motor and put it in. They did a good job.

The air conditioner would not cool my upstairs unit. I went online to submit a claim to Home Shield and the system wouldn’t let me submit it. Normally, just submitting a claim is easier. The site is set up so that if you get a new unit, it doesn't get serviced. We have two AC units in our house. We got a new one through Home Shield about three months ago and it was the downstairs unit. When I went to submit a ticket, the system assumed I have a new unit so I shouldn't need service. It makes you call Home Shield. When I called, they asked if I have two units and if the claim was for the other unit. From there, they submitted the ticket for me.

I have a broken microwave that they haven't been dealing with. AHS allowed the repair people to come six times. They're telling me that they lost track of it. It's been 16 weeks that I've been dealing with them and I'm calling on an every week basis. Somebody tells me something different and it never gets done. They say they're gonna call me in 24 hours and I never get a call back. They dropped the ball. As soon as this is done, I'm canceling. Their service is a joke.

I needed my hot water heater replaced. Everything has been taken care of by American Home Shield. They assigned a contractor and the contractor reached out to me and scheduled the appointment. They had to end up coming back out the following day because the water wasn't getting hot. They diagnosed it was a failed heat element. I had to pay $95 out of pocket to bring it back to code which was something that American Home Shield didn't cover.

My water plumbing was messing up and the commode was running. They didn't send anybody when that happened. My stove went out as well and I couldn't even cook Thanksgiving and Christmas dinner. They couldn't fulfill what they were supposed to do. I can't see the purpose of having a warranty if they can't do anything. So, I've cancelled it.

The tech said he pressure tested it and my issue was a gas leak in the valve. The gas company came and said there was no leak. Somebody had just left it on. I regret having him out. He lied to me and he didn't pressure test it. He diagnosed it wrong. Other than that, my experiences with AHS have been excellent. I had a constantly running toilet and they fixed it right away. If you're on a budget, you have to have a home warranty. It could save you a catastrophic repair.

On January 5th, we discovered a gas leak in our home. The gas company promptly shut off all gas to our location as a matter of safety and we submitted a service request to AHS. While on the line, we informed the agent of a broken bathtub drain we also had, and he said that both the tub drain and gas plumbing leak issues were considered under the general plumbing umbrella, so we listed both issues in the service request. We were assigned a contractor on the 5th. We called the contractor immediately as we were without heat to our home, and they informed us that they didn't handle gas plumbing/leaks. We then contacted AHS on the 6th, and discovered that the agent who initiated our claim only listed a water/plumbing issue and not the primary gas issue.

I had a sewer problem. My experience was very unsatisfactory. I ended up spending $20,000 running a new sewer line and American Home Shield didn't cover any of it because it was outside the foundation of the house. The contractor, ASAP Plumbing, took six weeks. I had an open trench in my yard and it was awful. Had I not been there on the day of the job, they would have killed an oak tree in my yard. It was incompetence all the way around. I also had a hard time getting them to return my phone calls. I also got overcharged for the job. It was miserable. I should have hired somebody else and not somebody AHS put me in touch with.

My oven was broken and the techs couldn't fix it. So, I got a new one and they put that up on the wall. Some people from another company came and they couldn't do it. The techs AHS sent put it up with ease. But my claim for a pipe that was leaking didn't go too well. I tried to repair it myself and put some putty on. The techs couldn't fix it. I said, “Well, you gotta cut it off anyway.” They said they couldn't and I didn't see why they couldn't.

A few claims had no problem with. However, past 2 were just plain awful and enough for me to change companies. 1st claim. Labor Day Weekend. Central Valley 115 degrees. A/C goes out. Repair takes 1.5 months to complete. Getting parts was the problem...so they say. Also cost $800 out of pocket. Ok, whatever, I get it. But waiting 1.5 months is ridiculous. 2nd claim. Nov. 30. Washer broke down. The used LA Appliances even though it is based in a separate city 50-100 miles away. LA Appliance had to video conference 1st to look at appliance. That took a week. Then they had to schedule a in person visit, another week. Repair tech said needs new parts. Took 3 days before we got an update. American Home Shield had to approve the parts. That took a week. Parts came in 12/23. Called and set appointment 1/11. We are now at 6 weeks with no washer. Repair tech comes out with new parts. States parts are wrong parts or not enough of the parts. Say they will call back with update.

I had a good experience with the contractor that was sent out to address the issue with my washing machine. They resolved it pretty quickly. I had to get the washing machine replaced. The process was very efficient and the techs were very professional. I recommend AHS.

When I had a local HVAC person come out for their normal service on the furnace, he told me that their burners were kind of deteriorating. When it came on, there was a big burst of flames, and I probably oughta be looking at replacing that unit. It has asbestos in it, and not really something we can repair without disturbing all that, and it would really need to be replaced. So I called American Home Shield because there's $2,500 towards the replacement. They sent somebody out, and they said, "Yeah, it's old and that's a problem, but it's still functional, and so we can't cover replacement." So I'm having it replaced on my own.

If you are shopping for a home warranty policy or contract, DO NOT CHOOSE American Home Shield!! I have been fighting with them for the last year over the replacement of our refrigerator. Our contract stipulates that if a covered appliance cannot be repaired after 3 attempts, it will be replaced. Our refrigerator broke down 3 times and they sent a repair technician 3 times. Mind you, we pay a $75 deductible for each call that is paid automatically via a debit card or EFT. Each time, it was repaired (or shall I say, "patched up"; and, each time the repair would fail and there would be a new problem.

The sewer backed up and my garbage disposal went out. The issue happened on December 23rd. The contractor couldn't get anybody out until the 3rd of January. It kind of worked out that they couldn't get to my residence until the 3rd because I didn't return until the 2nd. But they did good. They were very friendly. They were in and out and fixed the garbage disposal. By the time I got back home, the sewer issue had resolved itself.

When I signed up, the reps were helpful answering my questions and explaining how everything worked, what were the different plans, what were the costs, and what it would cover or not cover.

My cooktop had a problem. The burners were not working properly. So when I would turn it on on high heat, it would shut off. On low heat, it would turn high. This was very random, so sometimes it worked on low as low and on high as high. But then randomly, in the middle of cooking, by itself, it would just either shut off completely or go on low or go on high, even when I have it set on low. We would end up burning the food. It would take hours for it to cook because you're thinking that you have it on and it's not even on.

We had a leak in the house. They sent a contractor who repaired it in a reasonable amount of time. The tech was kind, professional, and courteous. A warranty is a necessity and it comes in handy for emergency situations when things happen that are beyond your control and that are unexpected.

Once they had our credit card number, they upgraded our policy without our permission, set us up for autorenewal without our permission, set us up for monthly payments instead of annual without our permission, and then proceeded to renew our account even though we had cancelled it months before. Then when we called later to start a new contract and give them a second chance, they backdated our policy to the previously expired contract and proceeded to charge us for a month of coverage that we never had. Then charged a cancellation fee. So for our stupidity in allowing them a second chance, we ended up paying 2 1/2 months worth of coverage for 3 actual weeks of coverage. Shame on us for trusting them.

A plumber recently came out. He identified what was wrong and had to go back and write the report up. I had to get a replacement done. I had called them and asked for the receipt. Then I noticed on the receipt, it had a note on there that they had to come back. I called American Home Shield back and they went ahead and set it up for the plumbing company to come out today and add that last component to it. They had to add another drain ‘cause it wasn’t on hand at the time of the installation. They had to cut some of my sheetrock and put a hole in the wall so they could get back to the waterline better and do what they needed to do. I'm wondering if I need to call American Home Shield for the hole in my wall.

When On Point Contracting came out, I had two items for the issue. First was the kitchen sink, and the other was a leak that was coming from my ceiling. The issue with the sink was it was low pressure. The tech said there were some filters with this kitchen faucet that we have, and one of the filters had gone bad. So he removed it and it was a total of three filters that were on our kitchen sink and advised me to find out the make and model of the kitchen faucet, provide him with the serial number, and then he would come back out to replace them because he didn't have any filters for the kitchen faucet. After that, the pressure was fine.

Signing up with American Home Shield went real easy. The person explained how it worked and what were covered. I haven't had to file a work order but it was easy to understand. That's what I liked about it.

The toilet was running. Something was broken inside the toilet. I called American Home Shield and waited until somebody answered the phone, and then they took my service requests. They gave me the name of the contractor and their phone number and address. The only problem I had was that nobody called me right away, so I called them instead. When I got them on the phone, they said that they were going to have somebody out at a particular time, and I said, "That wasn't gonna work for me, I need somebody to be here earlier." Then they said. "Not a problem." So that person came out within a couple of hours. He was a perfectly nice gentleman. He came in and did his job. I asked him a couple of questions about what he was doing, since I'm not a plumber, and he answered my questions and completed the job relatively quickly, and solved the problem.

We've had several claims with American Home Shield. They're limited on what they will cover, so you have to read the fine print but I have that peace of mind in case something breaks. It gets expensive so quickly when things start breaking down. However, there have been some hiccups with some of the workers and the delivery people. The first group that came out couldn't install the microwave. They told me all this stuff, but it was wrong. They had to leave and had to get another person. He's done most of the work.

Two different technicians came out for the microwave. The one technician that came out said what the problem was. Then I was unaware that they were gonna send the parts to the house. The parts came to the house and then I called the company back and they sent someone out to do the repair. They were very professional.

I had an issue with my heating unit so I called it in. Customer service was really good. The guy that came out found it was the thermostat and replaced that. I had another issue with my gas stove as the igniter was not working. I was going to try to repair it myself so I did some research on YouTube and found that it was probably the wiring of the igniter. I ordered the igniter from an aftermarket company, they sent that, and I started to repair the stove. But I found that I couldn't get the top off. I had some other difficulties and I didn't wanna mess it up, so I called the American Home Shield. They sent out a representative and he fixed it really fast. The gentleman who was repairing it said, "You shouldn't have bought this part, because I would have provided it." As a result, I didn't get reimbursed. He used my part instead of me using theirs. I learned from that. On the whole, they did a good job.

I was unfamiliar with heat pumps in general and I didn't know that they will defrost. On a cold day, it looked like it was smoking. I thought it was on fire. I didn't know why it was smoking. I called American Home Shield 'cause I thought I needed it serviced. It was super cold and I thought it was an emergency. They told me they'd call me back. It was not a good process. They were not able to find anybody available for a week. I wanted to choose the company because I've had experience with another company through my mom's heat pump that I did not like. Unfortunately, with American Home Shield, you can't choose your company. The cost of getting the company I wanted was less than what I was gonna have to pay for the service call.

American Home Shield is new for us. I was recommended by a friend of mine who lives in Georgia and I live in Texas. So, everything is fine. I don't own this house but I don't feel comfortable calling my landlord every time something breaks. So, I figured I'd just do it by myself. This is a good way of taking the lead and getting it fixed by myself. And the fees aren't bad. It's cool. I did the downstairs toilet and I had to do the upstairs toilet as well as my dryer and probably one other thing. I've had to call about four times. The techs are always nice and respectful. AHS is fast and easy. And instead of me having to call different departments as far as appliances, it's done underneath the same window and then American Home Shield sends their notices out. So, it's super convenient.

I called American Home Shield because there was a part that was broken in the microwave. But then when the repairman came out, he condemned it. So, I had to get a new one. The technician was fantastic and very professional. American Home Shield’s problem resolution and the quality of the service people that are sent out have been big benefits of having them. In the recent times that we have been with AHS in the past two years, the customer service has been fine. But in the past, they were sometimes hard to get ahold of and hard to understand. They were all very nice but they could be more helpful.

My furnace wasn't working right and the experience with the techs was easy, quick and efficient. They resolved the problem. American Home Shield makes me worry-free.

I just bought this house and the dishwasher came with it and I've never used it. I just did it old school and washed with hand. But my son had pressed the cleaning button and the dishwasher went. From there on, it started leaking and this horrible smell started coming from it. American Home Shield sent somebody two times. The first time they sent somebody, I didn't like those people that much. They just sent the company that they sent. I had not opened the dishwasher for at least three weeks. So, it was nasty and I understood it. But the contractor just said they couldn’t see and left. They said they would be back and then I didn't see anybody else until the next week.

Epic fail!! AHS has no capability for emergency services!! Overseas agents!! No call backs!! No escalation!! No weekend services!! So, if your furnace goes out in freezing temperatures on a weekend,.. you’re screwed. Overseas agents are completely useless. Minimum 4 hours waiting for them to even acknowledge an emergency request. TOTALLY UNACCEPTABLE‼️ They Lied to me saying they do accept and process emergency requests at the inception of my contract & when processing an emergency request. UNBELIEVABLE‼️

Just after I bought my house, the hose line in the water dispenser in my refrigerator broke and I had to call up American Home Shield. They had a technician out to me later that day and all I had to do was pay the $100 co-pay. My most recent service request was for my fall HVAC inspection. The tech they sent out was great.

American Air Conditioning and Heating came out when our furnace went out and it was during the winter. The technicians got out the next day after I put in the service request through American Home Shield. They had to replace a part and they said that it was an easy fix. But they had to get an authorization from AHS to do the work and that was where the hang up took place. It took 10 days for AHS to give the authorization and for the techs to come back and do the replacement. There were a couple of times where I called American Air asking about the status and every time I was reaching out, AHS hadn’t authorized it. That's been a pattern in different occasions I've dealt with AHS. Other than that, having a home warranty is peace of mind and it's a safety net for when an appliance goes out.

It was super easy to submit a request through American Home Shield. I scheduled the service online, then the company called to confirm the date they were coming out, and it worked. I had them rekey my lock, and the guy did a great job.

I had a claim for my refrigerator and my stove. The stove wasn't heating up and one of the eyes on top wasn't working. The repair man, Leo, fixed that, as well as the refrigerator that was leaking and a couple of lights that were out. He was excellent, and everything's still working good. I've had American Home Shield for several years and the last two vendors that came were the best that I've ever had all the time I've had them. One thing I don't like is the price is increasing every year. This last year 2022, I don't know if I received a notice that it was going up, but when I got my automatic draft, it was about $10 more. I was really disappointed in that. Also, a couple of times when I called in, I've had some people that I could understand a little, but sometimes, the language barrier is very difficult and I don't think the rep did what I asked.

American Home Shield was the cheapest option that I found, and when I have a claim, I just go to AmericanHomeShield.com and put in a claim. It usually takes about two days for them to give me a confirmation. I recently had two guys come out for my faucet, and it was great service. They told me step-by-step what the issue was. They had to leave to get a new faucet, then they came back and got done within an hour.

The customer service representatives have always been very helpful. I had a claim for a stoppage in the bathroom, and due to the holidays, it took three days for someone to come out. The service people came, did the job they needed to do, and everything is flowing great. The great part of having a home warranty policy with American Home Shield is someone comes out and resolves the issue, like with the plumbing. For instance though, if I had a busted pipe because it has gotten cold, a warranty doesn't cover that, which is a disadvantage.

I don't like anything about American Home Shield's service. Everything is a very drawn out process, and I'm assuming that their vendors are slow because they don't pay them well. They also keep using the same ones, even though they don't have great service and turnaround time. They just don't care. My heater went out on December 23rd and I still have not had the repair completed. It's the dead of winter, and the president just declared it a state of emergency, and I'm sitting here with no heat. I had American Home Shield before with the last house that I owned, and it was the same way to the point where it was less of a headache for me to pay for stuff out of pocket. We just bought this house, and the purpose of buying the home warranty is to not have to be in this position where I'm paying for stuff out of pocket.

We've had American Home Shield off and on for years. The scheduling tends to be difficult to the point where we try not to use it if we can. The hold time if you call is too long. The website is much faster, but it is not the easiest to use to schedule a service person. The secretaries call back quickly, which is a good thing, but in general, we find the American Home Shield people do as little as they can and leave as quickly as they can. We had a clogged drain, and when the guy came, he did a very minimal job. All he did was clear the clog. He didn't give us a long-term solution, and that drain keeps getting clogged. On another claim, the air conditioning guy did a good job installing the air conditioner, but we had to fight with him to put stuff on the floor and wear the boots for their dirty shoes. They don't all the time do this.

I had a service call for my dryer, and the technician for TN Appliance was great. The dryer was working the same day. When our heat went out, that was several weeks. The original request was for Greenway, and they never showed up. American Home Shield called another company, and they were great. The tech was able to get it up and running. Still, people should make sure they do their research.

American Home Shield is a really good investment. On New Year’s Eve, we noticed our heat was working really inefficiently. We had an HVAC guy come and in the process of servicing the boiler, he said that we were losing water pressure somewhere and that we likely had a leak in our pipe. We looked around the house and noticed some of the foundation was wet on the outside and it had been raining. We called American Home Shield and asked them to get a plumber out. That was a holiday weekend, and the plumber came that Monday, January 2. It ended up being a much bigger problem that we had to submit to home insurance, so we're in the middle of doing that, and the plumber has been fantastic in helping us with that.

Our air conditioning call went fine. The tech dealt with my husband, and he provided him very clear information, so we had no problem. On the other hand, customer service with American Home Shield has been about 50-50. We had an initial issue at the beginning and it was not resolved, but we had already paid for the year. Also, if an emergency situation arises, I can reach out to them. Sometimes it's difficult to get technicians in, but recently, they've been able to get technicians in within 24 hours.

Pop-A-Lock came out within a couple of days. It was quick. The service person did a rekey, and he was real helpful. I'm pleased so far.

The repairman was pleasant. The faucet had to be fixed. He replaced a part and did it in one day.

I had a claim for the washing machine and the contractor came on the same day I filed a claim. The tech tried to disassemble it to see what the issue was but it got freeze in the transmission so he couldn't take it apart. I had to buy a new one and the only thing is they said they were going to deliver it this last Wednesday but they called and told me that they are going to deliver it next Wednesday.

American Home Shield is worth having. I'm not paying completely out of pocket. But I have had to pay more than I was expecting because of different loopholes within the contract. One time was when my bathroom leaked into the living room. They needed to open up the wall and refit the parts, which was an additional fee. Also, the tech had to put in some new piping so that would fit the current part and the guys had to close up the hole in the ceiling downstairs where the water had leaked to, which were additional fees as well.

I recently had a relock so I can get a fresh set of keys. The claim submission process was simple and easy to do. Then, I got a call within a couple of hours to set it all up. Arco Lock and Security gave me a timeframe between 1:00 and 5:00 and the tech came at around 3:00. The tech was very professional. I had a problem with one of the locks not latching correct and he fixed it for me, which was very nice of him.

AHS does what they're supposed to do and having them prevents unexpected bills. They've replaced the furnace and the dishwasher and they worked on the washing machine once. Recently, I had a claim when there was a problem with the dishwasher and the contractor came out and fixed it.

So far, I'm real happy with having the warranty because it has helped cover the issues that I've had. Right off the bat, they've helped out. Most recently, the motor was going out in my heater and it took two weeks for AHS to find a contractor. But the contractor, Urban Mechanical, came out a day after they were contacted by AHS and they were very professional and friendly. They seemed knowledgeable of what they were doing. But they ended up taking two returns. They installed the new part but it was broken and they had to remove the part, order it again, and then come back the next week.

American Home Shield has helped me get stuff fixed around the house and the techs are quite professional. This is my first time ever having a warranty provider and I'm satisfied.

We called on 12/18 for our heater but the tech from Climate Masters who came out never told AHS what was going on, what the problem was, and what he was doing. It was 19 below and we were out of heat for two weeks. We have three children in the house and a dog. AHS told us he had 24 hours, then they gave him 48 hours, and then it turned into a few weeks. I canceled that service. I told AHS I never want that contractor to come back because they didn't do anything. Fick's Mechanical came out and they were the best. Their tech came out and resolved the problem. He had to order a part and came back the next day.

Having AHS, I don't have to search for contractors depending on what needs to be done - just a phone call and everything is taken care of. It's been quick for us and everybody has been professional. We recently needed an electrical work done. We put in a claim and in two days, we were called by the contractor and an appointment was set up. They came out and did the work. It was great working with them.

I usually submit claims online but if I've got something special that I've got to tell the people, I call them up and tell them the special circumstance. The contractors respond fairly promptly. One of the most recent claims I've submitted was for a refrigerator and AHS had sent people twice over the space of a year to repair it. The last guy that came out said it really wasn't worth repairing. AHS gave us a reasonable amount to buy another one, which we did, and I'm still waiting for the check from them.

If the vendor is nonresponsive or they have a long wait period for someone to come out, I call back American Home Shield to give me somebody else. I have done that almost on every service that I needed from them. But they did respond respectfully.

The washing machine started leaking a little bit and I thought I needed to clean out the little box thing down below. I found broken parts in it and it progressively started leaking a little bit worse and worse. I put in a load and when I came back, the whole floor was flooded. I filed a claim online and it was pretty simple for me and I'm older. They said who the tech would be and gave me his cellphone number. The tech was amazing. He ordered the parts and came back with another tech and they were very professional. He knew exactly how to take it apart and they knew exactly what they were doing. He even cleaned the top and the sides.

AHS saves me money. There's an upfront cost for them to go out, look at most things, and fix most things. They just worked on my heating unit outside. They've sent contractors twice and I was only out $75. Also, the contractor said they were coming at a certain time and they were there.

AHS sent Dewitt's Appliance Repair to check out the dryer and they couldn't fix it. I got a new dryer and I got an email saying to send a receipt to be reimbursed but I haven't heard from AHS since.

The dishwasher rinse agent dispenser was broken and it didn't have a top to it. The tech replaced the top that was missing and but it wouldn't hold. We had to call him back and he told me to put a new ticket in. He didn't catch that we need a new bottom part. It had to be replaced. I find that is prevalent with a lot of the guys American Home Shield uses. They make you take a picture of the issue but they can't see what the issue is from the picture. The picture doesn't diagnose what's wrong with the dishwasher. There's no sense in doing that. If it's an obvious breakage in something that's visible, then the picture makes some sense.

AHS gives of peace of mind if something does go out or happen. They cover quite a bit of things in the house. I had a water tank replacement and the contractor was phenomenal. They told me when they were gonna turn off the water and asked when was good for me instead of just turning it off. They communicated well. My most recent one was one for the garage door and the guys that came out were knowledgeable. I had a lot of questions for them and they were upfront about information and very helpful.

My washing machine was not draining and the tech got it going. It stunk and he cleaned it before he left. He did a wonderful job and was so thoughtful and showed up right on time. I know him because he used to work sometimes and came in to fix mom's stuff. He was always very nice and considerate. He worked hard to find and correct the problem. Anytime there was a problem or anything that was under his purview, he was always right there to take care of it. I never had a problem with American Home Shield and I'm a big fan. They've always been super with my parents' home, which was the reason I got them when I moved in here. They're terrific. They've been faithful to my mother and to me. They come through.

American Home Shield was very responsive when I needed them and there was just one place to call. So, it was convenient. I had a plumbing issue and I had them repair an oven. It was a very good experience with the techs.

Everything was excellent with American Home Shield the first time. But this last time, I told the representative that I had a stand-alone freezer and the guy got out here and said that AHS doesn't cover stand-alone freezers and it's secondary. I had him him come out anyway. AHS canceled the charge against my credit card and the guy checked out the freezer and told me to buy a new one. It'll cost too much to fix this one. Other than that, AHS has been excellent. The main reason I got it was if my heater air conditioner rooftop unit decides to go south, I'll have somebody to fix it. In the past, the private vendors wouldn't show up or they were too busy. These people showed up and did their job very well. So, I'm very happy with it.

Every time I called, American Home Shield got the ball rolling and called within a very short amount of time. Our water heater went out and they had that replaced. I can't even imagine what that water heater would have been to replace or repair it. So, I'm glad I didn't have to think about that. Then, my plumbing got backed up into all of the bathrooms and the showers, and it got resolved that night. The techs were all nice. We also live in a small town, so everybody ends up knowing everybody. So, everyone's been awesome with us.

Holland Plumbing came out for a slow drain and it went okay. The repair guy was good and professional and got it working. But I'm having the same issue again. So, I need to get him back out here. Overall, it was a decent experience with American Home Shield. I like that any time there's an issue, I can put in a request and someone will be out as soon as possible.

The resident at the property calls and tells me what’s wrong and I normally submit the claim on American Home Shield’s website. I like it. It makes it easy to submit claims and to monitor the progress so it is very convenient. In my most recent claim, the contractor needed to replace the faucet and add a pressure-reducing valve. They said that the warranty doesn't cover the repair due to the absence of a pressure-reducing valve so, I was forced to pay everything out of pocket. I didn't realize I wasn't covered and thought this would be a very simple repair. This was a very unexpected expense. For the most part, American Home Shield has been good. There were a few instances where, like this one, there was an unexpected coverage. So, that leaves me feeling a little sour. And in the future, these things can still come up. So, I’m feeling a little vulnerable with the AHS warranty coverage.

The dryer went out. I filed the claim online to American Home Shield and then I called numerous times after that. I got their representative and our interaction was horrible. I couldn't get anything done with it. When I called in the first time, it was to follow up with an appointment. They had not scheduled an appointment yet. So then I called to get the appointment scheduled, and they said that they would call me back with an appointment, and they did. The technician came out and did the diagnosis on the dryer. He told me that he was gonna submit the diagnosis to American Home Shield on the date of service, which was on the 3rd of January. Then on the 3rd of January, that was what he told me.

My refrigerator stopped working and the tech was very good and professional. He had to order a replacement and it’s working good. I'm very satisfied with American Home Shield. It's a good company to have.

Somebody called and asked if we wanted a rekey. It was part of the service with American Home Shield and we said yes. We made an appointment and the guy was on time and quick. It worked perfectly. AHS is easy and efficient. I haven't had any other kind of claims but I liked that part.

There was a form I filled out online when I submitted the claim to American Home Shield for the dishwasher, the microwave and the stove. Dealing with the rep was fair and the contractor was able to repair the issues.

The refrigerator was working fine and all of a sudden, it stopped cooling. After that, it was a nightmare. The first contractor came out and the tech was just coming off of six months of training. He wasn't experienced but he was a nice guy, very sociable and professional. The next guy came out and he had the experience and the knowledge but he said he was leaving. He was tired of the hassles and the supervisors ripping on him for not calling people. So, he left and the other guy came back. He tried to do his best but wrong parts kept being sent. The guy had the correct part and he put the compressor in. They ordered a new circuit board for the back of it and put that in and at that point, everything else started to die. Other than the compressor, a lot of the parts that were sent were used or broken or the wrong parts, wherever they ordered them from. They were sending junk parts because one time they sent a part in a box that the box was too small for it.

The contractor changed the garbage disposal and the communication with them was very well. I had another claim with American Home Shield for my wall-mount heater. It quit working and the tech knew exactly what to do and fixed it. Everything that AHS offers have been exactly what they offer and advertise.

I had a pool plumbing leak and American Home Shield sent the same company they’ve been using. It’s a good company and they were able to take care of us. I had another claim for the microwave and it was taken care of quickly. The coverage with AHS is good, which is why I'm still with them.

TC Homes came out and fixed the thermostat. They had to come back but I was pleased. I've had great service with American Home Shield. You don't have to worry about being taken advantage of when you deal with a vendor because they do the vetting for me. I want the job done and the only thing I gotta do is call them. They've done the work and I pay it up good.

American Home Shield stepped up and did what I needed them to do. Last week, the original dishwasher that came with the house went out and they completely replaced it. So, I was appreciative of that. I’ve had to use AHS, in six years’ time, maybe about three times. One for my toilet and one other time, I had a valve under the sink that was leaking. The Lindsay Company came out in September and replaced the valve under my sink. They did the install for the garbage disposal as well, which went out. So, the guy came last week and completely put in a new one. So, I was very pleased with that.