American Home Shield Reviews

Moore Brothers came out for my AHS claim and they fixed the roof over the dining room and over the master bedroom. But they didn't do the inside ceiling where the damage was. They said they had to wait for an order to do the ceiling. They were excellent. When they first came, they said it was gonna rain. They put tarps over the roof until after the rain. After the rain, they gave me a date they were gonna come back and they came back at the specific time they were gonna come back and they got up there and they got busy. Knocked it out real quick. They also cleaned up everything after they worked. I was impressed.

AHS should inform the customer when they buy the contract that certain things such as code changes are not covered. They are not going to fulfill the change of the equipment if the code changes in California if the equipment is no longer made. You will only get a refurbished unit. That's wrong. If the law in California is such that codes are changing, the replacement should be the code. I understand that many people have old equipment and it fails and who wants to pay for new equipment to be up to code if the prices are that much higher. But that should be explained to the consumer up front.

The tenant said that the AC had stopped. The contractor went and the techs verified something. They replaced a part but then they said they needed a second part. They ordered that and they went back and fixed the AC. Everything was perfectly done and everybody is happy. The company took care of everything super fast even though the part was a bit delayed. I'm super happy with them. They did a really good job. The things that American Home is covering are a huge part of the budget if you don't have the warranty. So, definitely you have to have insurance. It's for peace of mind.

There was some kind of deal up underneath at the bottom of the refrigerator where a capacitator burned up. I called AHS on Sunday and the tech was out on Tuesday. He had to order the part and a day or two later, he came back. He put it in and since then, everything has been fine. I like AHS and ever since I've been with them, I've never had any problems. They're always courteous and when the claims are done online, everything's self-explanatory. You just go in there and fill out your deal. Then you get a confirmation email and who's been assigned to come out and do the work. And most of the time, they call within a day to set up appointments.

We had a number of outlets that were not working, the techs went around and tested them and replaced the ones that weren't working, and they've all been working since then. So, I'm happy. The techs were great. They came in and did what they needed to do and worked as a team. American Home Shield has treated me right, so everything has worked out fine and it still is.

I had a back-up on my water main causing leakage. They had a plumber out the next day to look at it. The issue got resolved that day. The plumber was knowledgeable. He told me what was going on and how to prevent it in the future. I have an older house and with the warranty, if something goes wrong, I can just fill out a request to AHS and they'll get the correct professional to come.

I've been with American Home Shield two years, and the first time I called was regarding my garage door. The technician that was out to take a look at it advised me that he'll get back to AHS. They called me back and told me that it was just the motor that was covered by the warranty and not the garage door, but that was covered under my homeowner's insurance. Overall, the service has been good. I like the promptness and the turnaround time that they came. They were very responsive and got me dispatched to a local technician in the area very quickly. Everything is great, so far.

I absolutely loved the contractor, and I wouldn't use anyone else. My dryer and fridge needed some help, and my washer needed to get fixed too. They're replacing my washer. I'm still waiting on the new unit to come in, but I'm happy with how everything's going. It was easy to submit the claim to American Home Shield over the phone, and anyone that I spoke to was very understanding and easy to help.

The garage door claim was great. The tech came out. He addressed the problem. He went above and beyond. He said he thought he got the one that was there. He said it might work, but it would be intermittent. So, he replaced it. He made sure the other unit was working as well. He was in and out in less than 30 minutes. That guy knew what he was doing. American Home Shield sent the right guy. Good experience.

I had an intermittent issue with the big elements not working or not responding properly. It became so frequent and disruptive to cooking that I decided to file a claim with American Home Shield. The contractor was courteous, thorough, and adequate.

Every time we submit a claim, it's always been straightforward and easy to do. The techs that are sent out seem knowledgeable and on point as well. This last time, the guy was exceptionally good and very helpful. I put in a claim for the outside T-line to be looked at because it was leaking, and our garbage disposal was also leaking. American Home Shield dispatched a plumbing company. The plumbing company advised that they weren't able to help with the outside T-line because of American Home Shield's policies. They were able, however, to fix the garbage disposal. The tech replaced it that day, and everything's been running really well. It was a great experience with the garbage disposal. We've submitted a couple of claims over the last few years, and this was the first one they were able to really help.

I've had American Home Shield for a long time. When I bought my condo, I knew the air conditioner was not new. I can't afford to buy a new one, so I have American Home Shield just waiting for that air conditioner to go. The one thing I don't understand is they don't send anybody that's close to me. The people have to drive 45 minutes to get here. Besides that, I'm happy with American Home Shield. When my dryer wasn't heating, I spoke with a representative, and she was polite and answered any questions I had.

When I have a problem, I just submit my claim online and American Home Shield takes care of it. The website is very clear and easy to use. The help chat is super friendly too. I have an open claim right now for my refrigerator, but the last one before that was completed. The plumber that came over for my garbage disposal and toilet, and he was very polite. I like American Home Shield because I don't need to do anything. I've dealt with other companies in the past, and I had to search for contractors and send paperwork. I don't have the time, mindset or knowledge for that. Also, with other companies, even when you find a contractor, not all contractors work with that company, and it’s a lot of trouble.

The water continued to drain out of the tub slowly, and I tried to do everything that I could and nothing seemed to work. At that point, I said, "Let me call American Home Shield." I did the service request online, and I loved the website. It works fantastic. The repair people called me a day before, and they texted me to let me know they were coming. They let me know that they were still operating in COVID protocols as well. They were on time and did an excellent job. There was something obstructing the drain, so the guy removed something from the drain. He stuck his hand in there and was able to unblock it. Everything is functioning well now. Those repair people have been in my home before as well and I have no complaints. We also like the peace of mind we have with American Home Shield. It's easier to come up with $75 than it is to come up with $1,000 for a repair.

I called American Home Shield and told them that our electric furnace wasn't working. The fan wasn't blowing out any heat. One company couldn't come out till Tuesday. We called American Home Shield back and told them we didn't have any heat and we needed the unit fixed sooner. The rep contacted another company, which said they could come that Monday, so we took that one. It was Fletcher Heating and Air, and they were good. They were very professional, and everything is functioning fine right now. American Home Shield has been very helpful. If something breaks down, all we gotta do is just call them and they'll send somebody right away if they can. I'd tell people to get it because it's been a good company. We haven't had any problem with them.

American Home Shield is a good program. It's expensive, but I don't have a lot of worries. If something major breaks down, it's mostly covered. I recently requested service for a plumbing issue, and the process was easy. For the TV though, it was transferred to Allstate, and it was very hard to find a phone number to call them when I needed to. Still, the repair people resolved the problems. There was a bit of a problem afterwards, but then it resolved itself on both things.

When my dryer didn't work, I submitted a claim by phone and spoke to a person. It was great. They took care of what I needed. They had H&C Electric come out and they did great. They realized the issue had to do with the electrical part of it.

American Home Shield is excellent at everything. The guys that came out here for our water heater were excellent as well. They called when they were supposed to call, and they were prompt, personable and knew what they were doing. The same guys were out here for our toilet too. They were on time to get the job done, and they were in and out of here. They ordered parts, which came within a certain logical amount of time.

The water heater was leaking, and I called American Home Shield out. Unfortunately, I couldn't afford to go through the people that they sent because it is an older condo and they wanted to charge almost $3,000 for modifications, and I can't afford that right now. Even though it didn't work out for me, I still will recommend AHS to a friend. They respond quickly. Even if it was on a weekend, they contacted me, scheduled, and somebody came out that Monday. So, everything was still done quickly.

I usually go online and do my claims through American Home Shield's website. I'm not a very handy person around the house when it comes to repairs, so it's really reassuring to know that there's somebody that I can call and they'll come out and fix it for a reasonable set price.

We had a water leak in the house in a peculiar place, and American Home Shield sent out two plumbers to see if we had a leak from a pipe. They checked it all then didn't find a water leak from a pipe. So, they suggested that it could be coming down from the roof, but there is no indication that it came down off the roof. So, we haven't resolved the issue yet. The people that came seemed to be nice, knowledgeable guys, especially the master plumber they sent out. The other plumber was great, too. They just said they couldn't detect and they didn't know where the leak was coming since it wasn't showing up on our water meter.

The shingles were starting to lift, and I didn't want a potential roof leak. American Home Shield sent a company to look at it. Then they had it fixed. I did th claim over the phone and I spoke with a wonderful rep. They provided me the contact number of who was coming out and they had sent the info. I was told that somebody from that company would be in contact with me, and they were. I wasn't home at the time the tech came, so everything was done via phone and text message. He was able to view the property without me being present, which was no issue.

Everything went smoothly with my most recent claim to American Home Shield. Everyone was professional and courteous. I got a rapid response. I was impressed with the level of skill of the people that they sent. There was nothing wrong with the experience. It worked out well. I had a problem with my central air furnace that had started making a lot of noise, and so somebody came out and diagnosed it. The motor was worn and they replaced the motor. They had to wait to get the squirrel cage blower. They did not have that with them. They showed up three days later once they had gotten a hold of a replacement part and put it in. So it was pretty hassle-free. Our 25-year-old furnace works like new.

Our water heater claim to American Home Shield was fine, but when we had a refrigerator issue, we ended up buying a fridge ourselves because Home Shield wouldn't cover it. The freezer wasn't cold enough. We sent pictures with it. The contractor agreed that the temperatures weren't down, but they couldn't isolate the problem. So, that was the end of the story. Even though they had the pictures showing that they measured the temperatures and it wasn't sufficient enough, that was not enough for AHS to replace our fridge.

I used American Home Shield for a garage door repair. I paid my initial $100 upfront and the technician came out and did the work. He was real good. I also called American Home Shield about a dryer last week. The guy came out this week. He had to wait on a part to come in. But that experience was good too. I've been pleased with American Home Shield so far.

I had a plumbing issue and American Home Shield sent out a plumber. He fixed it, and it's working now. He did great. He was very responsible and professional. It was so quick. I didn't expect to be that fast. Every time I had an issue, American Home Shield was always on it.

I purchased a previously owned home. I contacted American Home Shield to have someone come out and change the locks once I closed on the home and took the keys. I didn't want to live in a place that had been lived in by somebody else who may or may not have still had keys. The initial contact was online and very quickly thereafter, I received a phone call from the gentleman with the locksmith, who indicated that he had been contacted about doing the work for me. We agreed upon a time that he would come to the house. We agreed that if there was a problem, he would call me or I would call him. I was here at the house at the time that he indicated that he was coming.

One of our two ovens was not warming up the way it should. The techs calibrated the oven and that seems to have fixed it. We've had lots of different contractors sent by AHS. Some are pretty good and others are less than good. But during my relationship with AHS, we've replaced two water heaters and we've recently had to do the air conditioner. I give them credit because those were money-saving experiences.

I sent in a claim for the refrigerator. At first, American Home Shield was sending out Sears repairmen. The refrigerator was making a really horrible noise, but they were never here to hear it, so they just quit showing up. They turned in paperwork that said they had shown up and everything was fine, but they had never shown up. So, I got very, very irate at that.

I logged in to the American Home Shield website and submitted a claim for my furnace. We had some construction stuff going on in the property and there was just a quick build-up. The filter got dirtier quicker and that caused the furnace to cut off where it did not blow out heat. The techs that came changed out the filter and everything worked fine. It was a simple fix.

The washing machine was leaking from the bottom. It took two visits for the contractor to actually fix it. The first person that came out claimed there was nothing wrong with it. But it was clearly leaking all over my floor. When the second person came out, he knew exactly what was wrong with it and fixed it. The washing machine sounds better than it did in a long time.

My most recent claim experience was quick and efficient. It was great. Our old oven died and they don't make that kind anymore. So they don't make the parts for it anymore. When they sent a technician out here, he confirmed that they couldn't get the parts. He was great. He was on time and courteous. He knew his stuff. Two days later, we had the paperwork in the email and we got a certificate to go to Lowe's and pick out the oven to go with the place. We picked it out and had it delivered. Everything was great. American Home Shield is doing a good job. It's been a good experience.

My dryer was making a really loud noise and something was rattling inside while the motor would run. I called American Home Shield and got their automated system. I prefer talking to a human being but it was late at night when I recognized my problem. A tech came and was there for no longer than 30 minutes. While he was here, I vacuumed out the inside of the dryer too. I hovered because I wanted to see what he was doing to see if there was any way I could get to that area. the only thing was the tech was not that friendly. That aside, the dryer works quite well now. I really like American Home Shield and I've been with them for quite a long time.

We just moved into this house and we wanted to get the locks changed. American Home Shield had a lock change thing going on. The technician that came out was very good. He called ahead if I was ready for him to come. He knew what he was doing. He explained what he was gonna do. Then he did it and left. He did all the doors. He was very efficient.

We had leaking pipes. I called in a claim with AHS and went through their automated system. The process was pretty quick. Then, the tech came out and he was very courteous. He was in and out, and got the job done in one hour. He replaced both of pipes and left the area clean. Since then, everything has been good.

When the oven door was broken, the tech came, looked at it, decided what the problem was, and ordered the part. I just had to wait for the part to come in. The part came in within a couple weeks and then the tech came back and it was a 10-minute job. But the quality of American Home Shield's service is slipping. My father's home had an air conditioner to go out. It was when it was 95 degrees outside. American Home Shield sent somebody out, ordered the parts, and never came back. American Home Shield wouldn't answer the questions. The place that the parts were ordered would not answer the phone. We ended up having to buy an AC system that cost us $8,900. American Home Shield said that they would help us with that. But then they said they wouldn't, and then they sent a check for $600.

American Home Shield sent Ace to fix my stove. It went well.

I've had an issue where the techs installed a dishwashing machine and it wasn't installed properly. They did what they were supposed to do, but not until we tried opening and closing, it pulled out the unit in and out. It was also an issue to call the company, and then they told me that it wasn't their responsibility. I had to call the actual company itself and I was going back and forth for over two weeks. The other experiences I had wth American Home Shield were fine. I had no issues and the people who came out were fine, too.

Our dishwasher was leaking. A day after we made a claim to American Home Shield, someone came out. They had to come back two days later because they had to wait for a part to come in. I like that with American Home Shield I do not have to DIY stuff as much because my wife is not really patient. I also know how much it is every month to pay and I know how much a service call is gonna be. Their customer service has been good too.

The tech fixed my washing machine within an hour.

My experience with American Home Shield has overall been positive. They have been timely. And everyone that has come out has been professional and helpful. The recent contractor called me and scheduled an appointment. They fixed the issue.

I had a problem with our water heater. I had to have a guy come out like four times, but eventually, he fixed it. When I submitted the claim to American Home Shield, I went to the website and clicked on plumbing and water heater. One difficulty is that it doesn't give you much opportunity to describe the nature of the problem with the water heater. It just says, "Problem with water heater." I did that. I submitted as many as four issues to finally get it fixed.

My garbage disposal was leaking. Working with the contractor was good. The tech knew what the problem was and he swapped it out. He was very efficient.

American Home Shield is good. I like it. I had an issue with my AC and they fixed it on time. I submitted a service request and then they sent out the technician the next working day. He went through it and it's working fine now. It's pretty fast. The technician is professional. He came in and spent some time locating the unit and then fixed it. I like the convenience of having AHS. In case I have some non working units, I can just call them and pay a flat fee.

I had a huge crack on the center of my toilet's tank and it blew out the back of the toilet. It had to be replaced. Kohler has a warranty and they sent out a tank. When the tech placed it in, it wasn't compatible with the base of the toilet. It wouldn't flush. The water would just go down and drain out. I called Kohler back and they sent me out the right tank and base. The plumber placed it in. The contractor AHS sent, AMP, was great. Having the coverage gives me a little assurance. It's easier because AHS would know who to send out.

There is a technician offer inside of American Home Shield's portal and it said, "To get a special offer, click here." So, I clicked that offer. It took me to a company called HelloTech. So, HelloTech sent a technician out to install a thermostat, and they blew my thermostat. My thermostat sat for a week and a half without any AC or heat from upstairs to my daughters. Once HelloTech could not solve the issue, I just went through American Home Shield and the guy came out and just fixed my AC unit. He went upstairs and had to troubleshoot what HelloTech did with thermostats and fuses and he just reset everything. Everything is working fine now. As far as AHS, at the time I signed up, the price was affordable but now, the price has gone up dramatically.

I had a water pipe leak which was causing damage to my ceiling. The contractor called the next day and they were very professional. The techs have come out to keep looking at the pipe. It started to leak again a little bit so they had to tighten some straps. They also fixed the drain pipe from sinks and bathrooms upstairs where the other leak was. Now, I'm waiting to hear who is gonna repair the sheetrock that was cut out in my ceiling. But so far, I'm thoroughly impressed with their service. That issue was really stressful and having AHS took the stress away. They did all the work for me.

My furnace was blowing out cold air. It was one of the coldest days of the year and it was urgent. AHS got us set up. I was calling them back because I wasn't getting a response from the people who were supposed to be coming out. They calmed me down and said they were reaching out to the contractor to call me back. The rep answered my questions to the best of her ability. It worked out. The tech came that day and fixed the furnace. He was very respectful and professional. The only thing I need to do is change my filter every three months. He told me how to change it. Everything went smoothly.

I recently had a claim for the washer. The fabric softener wasn't draining out. It was clogged up. They cleaned it up and fixed it. Also, the tech explained a lot of stuff about the washing machine that we didn't know anything about.

The recent claim I submitted, I had a problem with the timing that the contractor was providing to make the fix. I had to call in and talk to a representative about it and to have it rescheduled with some other technicians, which was done. I got a technician who could work in a better time schedule, which worked out for me. AHS was helpful. The only thing was I had to get in touch with the rep to get a different technician because I could not do that online and if I had a choice, I would have.

The first claim I put in, they put forth a company and as is their custom, they said I'd hear from the contractor in the next 24 hours to set up an appointment. I waited a day and a half and heard nothing. I called the company and they couldn't find the assignment. Then, they said they could come out maybe next Thursday. This was a full week away and a half. I really didn't like that response. Then, I looked them up online and they had horrible reviews.

I had a water leak somewhere in my upstairs bathroom that soaked my kitchen ceiling. I hit the submit button on my claim online at 7:00 PM on Friday night and somebody was here by 10:00 AM Monday morning. That was a very quick timeline. They were very professional and they were not shady. I was expecting to have my ceiling ripped apart and a bunch of stuff done but they were very honest about the simplicity of the repair. That's hard to come by these days. I highly recommend them.

I requested service for a dryer repair. The techs took care of everything in half an hour. I recommend AHS all the time.

I Plumbing LLC came out when I filed a claim about a leak from the hot water heater valve. They replaced the valve and it was still leaking by the next day. I contacted them again and they came back out for reassessment. They contacted AHS and said the issue was more than just the valve. It was also the thermostat and they have to replace the whole water heater. They submitted everything and it was approved by AHS within 24 hours. They ordered my hot water heater, came out the following Monday, and installed it.

The heater broke. They assigned a technician immediately. The tech said what was wrong with it and contacted American Home Shield. They approved the repairs and it was a matter of ordering the parts. It got fixed. Everything got taken care of very quickly. You're never gonna know you need a home warranty until something breaks, and then you're gonna wish you had one.

American Home Shield has been pretty reliable for me. It's good service. I had my microwave went out, and they repaired it. The whole claim process was pretty good. It took within two days. They ordered parts, and then the guy came back and fixed it.

I didn't have any heat and a tech came in, and when he left my house, I heard it when it came on and I got excited because it was at a time when it was freezing here. Everything went well. It didn't take him long to come when I called American Home Shield. I was very pleased. He called me first, letting me know that it was him. I appreciated that because I was by myself. I have had some experiences with AHS that were not good and I don't bat my eye and let folks know my true feelings, but he was very courteous. I found no fault in anything he said or did.

The garage door opener wasn't working. American Home Shield sent out a company and the techs said there isn't much I can do with a garage door opener this old and that it would be cheaper to get a new one. So, they replaced it. They were fabulous. Sometimes when you call AHS contractors, it takes them days to call me back. But these guys called the next day. They showed up when they said they were gonna show up. They were top-notch.

Having AHS, I don't have to pay full service when I have to call somebody out and their techs are very knowledgeable. They've serviced the appliances and when I had a water leak. But one thing I don't like is when they came out and fixed the ceiling. They covered putting the sheet rock back but they won't pay for the contractor to paint where the water pipe had burst and they left it raw.

My garbage disposal went out and the tech they sent out was great and had a good attitude. Also, I had a toilet pipe went out and they couldn't replace it so they replaced the toilet. The guy screwed on the seat too tight and the screw broke. They sent somebody out and they couldn't do anything. They said it was because of wear and tear but I just gotten that toilet. I had to go to the store myself and figure out how to do it.

There are a couple of things that happened that I'm really dissatisfied with. The first thing is when I had my air conditioning and my furnace replaced. I have another service who comes out each season to check if the air conditioner is okay and what have you and others for the furnace. When they came out for the furnace, they had to shut it down because there was a crack in it. I immediately called AHS but they couldn't get anybody out here. My mother was here at that time so I needed somebody to come out because it was cold. I asked someone else if they could get one in and they did. I called back AHS and told them. It cost me $6000 and they were supposed to pay for that but they didn't because they said I canceled them from coming out.

They've fixed the plumbing issues in the house. The sink was one of them and then another was the toilet was running. They fixed those. Recently, Corados Services came out for a faucet that was messed up and everything went well with that. I like that AHS does good service.

We’ve used AHS at least once a year for various appliances and the cost outweighs what the repair cost would have been. Most recently, I had a plumbing claim but they couldn't find a technician, so I had to find somebody myself and I found somebody within 24 hours. It was kind of an emergency issue and it was over a holiday.

We had a leak from our bathroom to our downstairs bathroom. The plumbers came right away and were very communicative. They they took off the shower handle, found an issue with a pipe behind that, and fixed it. The plumber who came out seemed fine. He had an apprentice with him and he seemed knowledgeable and was able to do it without ruining anything else in the bathroom.

The price kept going up with American Home Shield so we dropped them and went to a competing company. But the service with that other company was so awful so we came back. With AHS, you get what you pay for. They could try to keep the price down and they can keep customers longer. But other than that, they are doing a good job. My most recent claim was for the refrigerator and the first provider they sent out wasn't good. They kept pushing me off. We were without a refrigerator for two weeks and they wanted to extend it. I called AHS and got another provider. Stephens Appliance came out and they were good.

I have had a terrible time with their customer service in the last three weeks. One agent refused to transfer me to the appliance replacement department and refused to provide a reason. Then when I asked to be transferred to a manager they refused to do so, this was regarding a replacement appliance because they could not get the part. I have spoken with 5 representatives who have verbally confirmed that SEARS does not have the part my dryer needs and I am still waiting for them to approve the replacement and its been over a month. I was told I had to wait 21 days for them to get the part, after 23 days I am still getting the runaround and different stories regarding why the replacement has not been approved, despite Sears verifying they DO NOT have the part and cannot get it.

I am happy with the service of AHS. I use American Home Shield for my house and the two rental properties I have. I had no problems with it. I like that instead of saving $70 a month for expenses, I could just pay this to American Home Shield and then when I have an issue, I just know that that's gonna be the cost. I called for my recent claim because I wasn't sure if it was going to be covered or not. Then the rep said that he looked at the contract and that it was covered. I submitted the claim on the website. The techs called me later that day to schedule the service. The techs were quick about fixing it. They were there for less than an hour and fixed the problem. I haven't had any issues since.

We had a repair on our refrigerator recently and the experience was good. The techs ordered a part. It took three business days for the part to come in. When they came out and installed it, it wasn't the right repair part. So then it took another three days over the course of a weekend. They came back out on Wednesday. Unfortunately, they didn't have the equipment in the truck to solve the problem. But they were great to deal with.

Our dryer stopped. It wasn't heating, so I called AHS. The techs came out and they fixed it. It was late Friday night, so I hit the weekend. The guy called me Monday, but we had bad weather in the area, so he told me, "I won't be able to get out today, so I'll be out Tuesday morning." He showed up at the time that he told me. Everything was good. He was in and out of the house in 10 minutes. The dryer's working.

AHS's price is reasonable. Their service is great. They offer free service and someone came out and checked our heating system when it was ready to get old. My garbage disposal wasn't working recently. I set up a claim online with AHS. The website is easy to use. As soon as I put in my claim, I got a text message and an email saying that T. Mayes was gonna contact me within the next business day. I did it over the weekend. Then they said they would contact me the next business day, and they did. I would recommend them.

I got a phone call from my tenant that there was a stoppage at the pipes. I submitted a claim online with AHS. They responded to me the same day. Then the person came the next day, fixed it and everything was fine. Everything went well. I've been using AHS for 10 years. They're fast, reliable and easy to use.

A tech came out and serviced my heater that was blowing cold air. From start to finish, he was here an hour. But American Home Shield could work on their updating process. Instead of just giving you a window, they could hone it down a little bit so you know when you're scheduled. If you're working, a window of several hours can be tricky to know. I have to either work from home or take off so I don't miss the tech. But American Home Shield is smooth to work with. The online portal is nice. It makes it easy to submit a claim. So far, it's been effective as far as who they sent out and my problems have been addressed. I would recommend it.

I had an electrician out four times. The first time, it was a burnt wire in the backyard. The second time, it was a couple of outlets. The third time, it was one of the wires above the kitchen ceiling light. The electrician never fixed the issue and said it was a rodent problem. I disputed the technician's diagnosis. American Home Shield is trying to find me another electrician for a second opinion. The issue caused a house fire. I'm very dissatisfied.

The claim process was easy. It was just talking to somebody and having them submit a claim. My heater needed fixing, and the tech was very knowledgeable and got it fixed in 20 minutes. I've had previous repairs over the years as well. Having American Home Shield is cheaper than having someone do the work.

The drain in my shower was no good and it was leaking all over the ceiling. Noah's Plumbing came in and fixed that. They've also done some other plumbing work. I had a boiler in the basement that part of it went out, and they replaced that. They've been nothing but wonderful to us every time they come, and I will keep American Home Shield forever and always. I always recommend them to people, too. I like it because they're prompt. They make sure they get the workers out here and things are taken care of on a timely manner. I've had no problems with all of the contractors, except for one set.

The part that clamps on the locket of my dishwasher was either stuck or broken. It wasn't clamping down so I couldn't shut my dishwasher. I filed a claim with AHS online and they called me right back stating who was going to work with me. When the tech came in, he evaluated it, found a piece, then came back after the holidays and fixed it. He was cool and everything is good now. I like AHS best and I have had no discrepancies.

The service with American Home Shield has been going good. Recently, I used it for my furnace issue. The heating was not happening on my main level. I had to wait for three days but otherwise, it was all very smooth and in three days, the furnace was back up and running. Also, the technician was great. He answered all the questions and explained everything very well. The main benefit of American Home Shield to me is that I don't have to run around going to multiple places. It helps out when somebody's doing that for you, which is what happens when they send my claims to a vendor. I have to make one call, put in the service request, and then I'm done.

My husband and I have been longstanding customers of American Home Shield for many years. The dryer situation has been ongoing since July of 2021. It might be a little bit longer than that. We originally had Express Appliance. They came out to my house seven times at least, different technicians. If you look at the invoice, almost every part of the dryer has been repaired and replaced. I started calling Express Appliance on my own and my phone calls were not answered. Then, I would call American Home Shield to have them call a couple of times and they weren't getting an answer. This last time they said that they had closed out the ticket, that it was supposedly satisfied, and that they tried to call me but I didn't answer the phone. That was not the truth. We've also had our circuit breaker repaired. Parts have been replaced because they tried to say that originally it was that.

My garage door wouldn't close. The tech replaced the whole spring system. But I had to pay $700 out of my pocket. The tech said the only thing that American Home Shield would cover was the spring. I wasn't happy about that, but I needed to get my garage door fixed. So, I just paid. When renewal comes around next year, I will cancel my warranty. Make sure you read everything and find out what they cover and don't cover.

Everything usually goes spot-on with AHS. My first claim was for the dishwasher and it went fairly well. They went through the proper procedures of trying to figure it out and see if there's any way to fix the dishwasher before requesting for a new one. Upon them going through every possible way of trying to fix it, they ordered a new dishwasher for me. Most recently, I had a plumbing issue where the toilet was malfunctioning. A gentleman from A&B Plumbing came out and he was quite a professional. He was able to fix the issue within 10 minutes.

American Home Shield has been good to me. Any time I got a problem, they're there. Most recently, the pressure relief valve on the hot water heater was leaking water. I called them and the only thing was I spoke with a recording. I would prefer to speak with a live person. But the tech they sent out had been here before and he's always good. He replaced a part and it's working like new again.

The AC was making noise and Jay's Appliance Repair came out but they didn't do a good job because a couple of days later, it's doing the same thing. I'm waiting for somebody to come and fix it again. Other than that, I like AHS. Every time I call, they answer and they send somebody to fix whatever I need to get fixed.

Submitting a claim is all right. Half the time I get people that are hard to understand but other than that, it's fine. It's the action that happens after the claim is submitted. I had a microwave went down and I just got it replaced. It took them over a week. I don't think AHS tries to help too quick. I've had other issues that took over a week, like with the water heater. I raise my grandkids and we need showers. It's a little frustrating. AHS needs a little more urgency. Especially if it's something important to a family.

I had a leaky valve in my upstairs bathtub and for something like that, I would expect them to be able to do it on the weekend but they don't. I filed a claim on a Saturday and Mr. Rooter Plumbing came out on Monday. The tech solved the problem, though. But I have a claim for my septic system and I'm having a hard time getting that taken care of.

I like that if something happens, they're there. They did a good job with my most recent claim. The techs came fast and they were professional.

My furnace kept on tripping a wire, so it kept on going off. I called them to come out to try to fix it for me. The tech fixed it. But as soon as he left, it messed up. They came back the next day, looked over it. The guy told me, "Your furnace is 20 years old. I would recommend to change the furnace and to change the AC unit." He said he'll get back to American Home Shield. They came back. But they wanted me to pay 6,000 out of pocket. My problem was I thought American Home Shield would cover it since I've had American Home Shield for a while. But not only that, what really made me mad was that last summer, something was messing up. My AC wasn't working. I got American Home Shield to come out also. They told me they fixed the problem. They told me I need Freon. But I ended up paying about $1,600 out of pocket for the Freon.

My recent claim with AHS was quite good. The technician was able to explain why we were having trouble with the appliance and what we could do about it. He was very knowledgeable. Now it's running like it's supposed to.

The guy who came out for my recent claim with AHS was really good. He had been here one other time. They thought about putting up a fight because there had just been a very short freeze. I live in Florida. But once I explained that my part had nothing at all to do with the freeze, they replaced it. I've done a number of claims and, typically, they always reject it. But you have to fight with them, and then they'll do it. I've had them for years and they've done a new refrigerator for me, a new washer and a new spa heater.

I would recommend AHS. We've been with American Home Shield for a long time. We had our old home that we had with them. Then we bought this new house, and we added it. We really haven't been disappointed. It gives us the assurance that if we have some issues, they will get resolved. One time we had a dishwasher that had to be replaced and they were more than fair as far as getting it replaced and what we had to pay out of pocket.

I would recommend AHS. Once you call in and let them know something is wrong, within 30 minutes, they would definitely have someone call you and set up an appointment so they can come out and look at whatever is wrong.

Most recently, I did a claim for my air conditioner with AHS. It is not working. It's still not working. They assigned me a company that I previously used, a month ago for something different in regard to my air conditioner. Somebody from the company came out and played around outside with the unit for 30 minutes and then came back to tell me that it did not work, and that somebody else would call me to tell me why it didn't work. He couldn't tell me. He left. I got a call from that company. He told me what was wrong, but not really, and told me that somebody else needed to come to my house at 6 o’clock that night in order to explain more to me. I said, “No.”

The tech who came out for my appliance claim was excellent. He was professional and came on time. He had to wait on parts. Then he took care of it. He called on a Sunday and told me when he was going to come in. Then he fixed it.

I had a continuous leaking of a pipe within the shower. I went through the process of filling out the information on the app of AHS and did it through the app. It was straightforward and easy to work. The techs that came out were on time. They communicated well. They were very professional. It was two guys and they explained everything. Everything was very thorough. It was very professional. They showed me exactly the part that we needed to fix the issue and showed me how it worked. They told me they were gonna get it and put it in and get it taken care of. Everything's perfect for now. AHS is also an easy company to work with. It's also affordable.

For my recent claim with AHS, the heater was sometimes not working. They're supposed to replace that. The item was ordered, and then the company who's taking care of it is still delayed and today is the 10th day that I had a problem. After I called American Home Shield, they called me and told me they're gonna be here Thursday. So, that's a little bit of a disappointment. I also had a claim for a washer. The tech was able to come by, discovered that that washer was not able to be repaired, and they recommended it be replaced. Now, I'm going through picking that replacement and then having it delivered. That was good. The other claim for the heater was not.

The furnace went out and when I submitted a claim with AHS, everything about it went smoothly. They handled the situation in a timely manner and the techs who came out were great. The warranty came in handy for me

I had a garbage disposal replaced. It was my first time to submit a claim, and it wasn't quite as easy as I thought it would be, but it worked out in the long run. The plumber that came in was a nice young man, professional, and knew what he was doing. I thought the garbage disposal was going to have to be repaired, but as it turned out, it couldn't be, and he just put a new one in for me. It took him 30 minutes, and the garbage disposal is working great. I am within my first year with American Home Shield. I thought I would give them a shot, and for my first experience, it was very good. I'm happy with the way they handled things.

American Home Shield has been great so far. Submitting a claim is always easy. I go on the app and tell them what's wrong. Recently, they gave me an option if I wanted to do a video call with an agent right then to speed up the claim process. I said, "Yes." They called me first, then I described what my issues were. It was quick. The rep did it within 15 minutes. The contractor came out, looked at what was wrong to verify what the agent said, then they ordered the part. He came back recently, fixed things and everything is working.

We have an ancient dishwasher and the technician from Up To Code Plumbing tried to fix it. Our drain got backed up and clogged, so he had to snake it. It worked when he left, but last night, it decided to break again. It wasn't the last guy's fault, though. He did a great job, and he was very professional and nice. Today, my dad called that there was a problem, and American Home Shield said, "Okay, a contractor will call you soon." My dad hung up the phone and put it down, then the phone rang and the contractor said, "Hello, I just got a thing that you had a problem. When do you need us?" They're coming on Thursday. Overall, American Home Shield is amazing and people should get it.

The repair people from All Points Plumbing were in and out, as well as professional. They did a good job, but I need to call them because my water doesn't seem like it's staying hot. Having American Home Shield is convenient, but sometimes, I get folks in other countries and there are communication problems. I also don't like the extra charges, because when you sign up, you think that you don't have to pay anything but that fee, then you wind up having to pay the company that comes out. I had to pay All Points 300 and something dollars supposedly for stuff that American Home Shield didn't cover. It was the same thing with when we got our air conditioner. We had to pay so much out of pocket, and I thought, “What's the point of having American Home Shield?” Still, I'll recommend them. It’s better than having to pay the full price.

I like American Home Shield because they find good vendors, and so far, the vendors have responded quickly. Recently, water was coming out through the spout in our shower, and the company AHS hired went to look at the work. They needed to order the part, so it took longer than expected. Other than that, the technician was fine, and the part came in last week. I've had previous repairs as well, and so far, the service has been great. I'm just trying to get one thing corrected, which is more of an internal error, but it looks like AHS is taking care of it.

We've had American Home Shield for six years now, and they've been good. When the pipe in the top of our water heater popped, my wife said the claim went good.

The first time I had to call American Home Shield for something, they came through, so I stayed with it. If something goes wrong, I can depend on them to get somebody to get it corrected. Recently, my heating unit went out. The fan of the whole system was locked up and it was just buzzing one day. I told them that day and I had somebody come out that same day. They took care of it and changed out the whole fan system.

I bought the policy for $1700 for whole year. But I decided to sell the house after 4 months so I terminated the contract. They bluntly refuse to pay any refund for the months that I did not use their services. I was told, “We feel very bad for you but we can't refund you”. These guys are thieves. Stay away from this company.

When I submit claims on my phone, I use American Home Shield's dot com site and it's very user-friendly. Also, everybody that has come out from AHS has done a good job. The recent contractor came out quickly but they needed a part. It took a couple of days to get it, but everything was fine with it. They came out, put it on.

I had a stove replaced and they brought it by. I installed it and then I closed the bottom door and the glass shattered. I'm in the process of them either sending me a new door or a whole new stove. I'm still waiting on them to send a technician by to get the parts in stock. The only thing was whenever they came in to do an install, they were supposed to install it and check it to see if it works. But they couldn't do it because there was an actual hard wire from our house to the stove. But I've done it before. I did it myself and there was no problem. It would have been nice if they did what they said they were gonna do -- install it. They never said that if there was a hard wire, they couldn't do it. But I'm very happy with AHS. Filing the claim was smooth and the techs were very helpful.

Horrible, deceptive company - and I never even filed a claim. I needed to cancel my policy once I discovered I was already covered under my Homeowners policy. I had to jump thru hoops, got disconnected (hung up on) 2x once I wasn't keeping the policy after they tried to pursued me to keep it. Then, instead of refunding me prorated amount of time which I hadn't used, they claimed they would keep the funds and actually charge me $25 for cancelling. It was very obvious that the "resolutions" dept. is graded on how many "cancelling customers" they persuade to keep the policy. The amount of time and frustration they have caused me, I am in turn making sure to warn others. STAY AWAY! They're disgusting.

I had a claim regarding the garage door, and at first, it didn't go so well because the lady at Home Shield thought that Precision who was suggested to do the job would do electrical stuff too. With one claim, if it's the same type of job skills requested, you can ask for three different requests, and I did that. However, Precision doesn't do electrical. There was a lot of confusion, and it was not only on the side of Home Shield, but also on the side of Precision. Each time I called or was called, it was different. I could hear they were good office job people, but they didn't have a clue about garage doors.

Our most recent claim with AHS was replacing the light in our built-in microwave oven. I submitted it online, took a picture of the make and model of the microwave. Their website was easy to use. It was easier to use than talking to somebody. A tech looked at the situation, realized that he was the only one that could be able to do it. He ordered the part, left, and then called us when the part came in. It took 15 minutes for him to install it. It went great.

I had a problem with my garage door and the contractor came out and said they'd fixed the motor. Also, all the brackets on the garage door was loose and needed replacing. The only thing they didn't do are the sliders on it. I ended up going with another company and paying four grand to have the whole thing done right. All the hardware was not covered and fixing the motor would only got me through another few months and then it would fall apart again. I quit AHS. But I went back with them a little while back. Then, I had a claim when my microwave went out and the ice maker in my refrigerator quit working properly. I reported both issues at the same time so I only had to pay one service fee. The contractor fixed the freezer that day and I had to wait two to three weeks before I ever got the microwave.

Worst warranty company ever... don't waste your time nor money with them. You will be without a appliance for months. Better off putting that money in a account and taking care of the issue yourself. I don't think they pay the contractors they hire either, maybe thats why it's bad service. Beware.

I had a claim for my stove. The tech was very good. He thought there were so many issues but it was just the way our stove worked. He said it was fine. Having AHS has been pretty cool. The only thing I didn't like was that I kept receiving calls from them because my card was expiring. They were having issues charging my card and I was wondering who kept blowing up my phone. I gave them a payment, but I almost canceled them for that because it was like bill collecting and I didn't like that. Other than that, they do good service.

I had a pool heater issue. They had fixed it a couple of years ago and it was a similar issue. This time, they sent us a different service company and the tech said that it's not fixable. I called American Home Shield and requested the original service company that fixed it before. They told me they would not charge me the $100 service fee for the second visit if that company was able to fix it. But if the second company agreed with the first company, I would pay an additional service call fee. The second company, Aaron Pools, fixed it.

I had an issue with an ice maker. The first vendor didn't perform well. So, they sent another guy out. CD Appliances responded the next day with very little delay. The girl who calls from the office was cheerful and pleasant. She told us when the techs would be there. The techs were on time. They took the serial number and sent for the part. But that part had been modified and some wires had a connection at the end that would connect to the piece that was in there. When the tech went to attach the replacement, that wouldn't work 'cause they wouldn't connect. So he ordered a new one. When the new one came, the dimensions were slightly different. But the tech was persistent and he was able to modify the new part to fit into the old machine. He went above and beyond. You couldn't ask for better service from a vendor. AHS is professional and the people know what they're talking about.

Our place is 12 years old, and we've used American Home Shield for 3 years now. Recently, our washer was making a crazy grinding noise. They had a company come out the next day and they changed the parts right away. They were awesome, and everything's working perfectly now.

We have six properties with American Home Shield. They used a company that we didn't have a good experience with. Other than that, the technicians are friendly and communicative. We usually get a call from them to schedule a time when they'll come in. Then we get a message from them 30 minutes before they come in. We usually get some feedback after they visit. Recently, Astro Appliance went in for a microwave at one of our rental properties. They didn't repair it. They said it needed to be replaced. Unfortunately, they said it wasn't a normal wear and tear, so we had to pay for it out of our own pocket. It didn't make sense because the microwave was being used on a regular basis, so it was normal wear and tear. They didn't find any damage.

With the warranty, they already have the technicians to repair and I don't have to go looking for them. My dryer stopped working and it took the techs at least two weeks to get out. Then they had to order the part which was another month. Then I had to reschedule again. Other than that, I always enjoy the workmanship of their contractor 3 Boys. They've been in my house several times.

The customer service representatives at American Home Shield are awesome. They research. They'll do whatever I need. However, there's an issue that has been going on since November. American Home Shield had one technician come out earlier last year. He didn't do anything but he had put in that there was nothing wrong with my stove. The oven and the burner were not heating evenly. I put another claim in in November. He came out and said, "I'll just calibrate it and it's fine." I said, "But it's not fine. The oven isn't heating evenly." The technician was said, "Do what my mom used to do when I was growing up. Rotate your food in the oven." I said, "If I never had to rotate it all the years that I've had the stove, why should I have to start rotating it now?"

The water line that goes up to do the ice and the water in our refrigerator broke. The tech replaced it. He was very professional and nice. He told us everything he was doing. So far, we're very satisfied with American Home Shield. We've had quite a few claims through them and it's always been good. With AHS, we can have somebody take care of our issue at a minimal cost. For our dishwasher, the techs had to come out multiple times and it was an aggravating process. On the third time that the tech could not fix the problem, AHS replaced the dishwasher. We're very happy with the warranty.

My last claim with American Home Shield was for my furnace. They saved me a lot of money on that furnace. The repairman who came was perfect.

If anything goes wrong, it's nice to have one person to call and they'll figure it out. I had American Home Shield's contractor come out to check on my furnace. Recently, a technician came out to fix our range. The door fell off and a couple of the plastic pieces on the door broke. Everything got replaced. They had to make two stops because they didn't realize the first time that a different piece was broken. The technician was great.

When I had a pump and that wasn't working, American Home Shield had somebody come fix it for me. He did what needed to get done. He told me what was going to be covered by the warranty before he started the work. He was quick and efficient. It was a surprise that not everything was covered but he did the stuff that wasn't covered too, which is nice.

Sometimes American Home Shield is a pain to work with. Sometimes they don't cover what I want them to cover. Plus, they have issues with who their techs are. AHS can have better coverage and more consistency and quality control with their techs. The last one who helped me was working on a dryer. They were coming from Sears. He took payment over the phone and then Sears started sending me bill every couple of weeks even though I already paid him.

When I do claims to American Home Shield, I just go on the app and just select what's wrong. I did a claim when the blower fan on my heater went out. It was super easy. I was given a name and the company. I spoke with the tech on the phone. He was polite. My wife said he was a really nice guy. He showed up, identified what was wrong, went back, got the part and he came back and fixed it. He was very professional. Overall, AHS has been great, prompt and reasonably priced.

For us, having American Home Shield is beneficial because we're older and it's handy to put $75 out. For example, them coming out to do electrical, 75 bucks is cheap. I've done door locks, and it cost me 75 bucks. So, it was easy and convenient for somebody who is older. A & M Plumbing came out recently. I had a leak at my front shutoff. This is one thing I was disappointed in. I called the home warranty, and I explained to them that it was the shutoff to the house, and they said, "Well, they think it's covered, but they knew it wasn't." So, I paid $75 for them to come out and tell me that it wasn't. I just got my own plumber, but that pissed me off.

There was a controller on the oven that needed to be replaced. My wife did a claim online with American Home Shield. A tech came and was very professional. He replaced the controller. There was also the seal on the freezer. After the tech left, we had another issue with the other refrigerator. We just put another claim in. The washing machine started leaking too. When it rains it pours. That aside, it's been good so far with American Home Shield.

There was a leak underneath the sink and the guy fixed it. It took just a couple of days from the time that I called American Home Shield until the time that they did come out. It was not very long. The tech was exactly on time, too. He was great. He came fully prepared.

American Home Shield sent Garages R Us for my garage. The opener was having problems pulling the door and it would not even open the door. Now, it works a little bit better. The technician was good and he was a nice guy. He was very professional, very knowledgeable, and was able to get it opening and closing again. Overall, there are delays in getting the service through AHS. If I'm putting in a notification, then I shouldn't have to wait almost a month to get service. That's a little bit lengthy for me.

Appliance Pros was absolutely great. They came out to connect the refrigerator because it was leaking and the ice and water was not working. They found a broken hose. They were able to fix that. Then they were also able to determine that there were parts that were frozen inside. They did those parts up and then ice and water started working. It took a couple of times for them to do the repairs. The first time they came out, they didn't have the right hose for the Viking. They came back out and put the hose on and the ice started working and then it stopped working. So, then they came back one more time because they had to bring the big heater out to defrost because it was inside the door panel and they needed to get a bigger heater.

The contractor worked on our furnace and they were really good. It was a great service. American Home Shield was pretty prompt in authorizing the work. We also have American Home Shield on another property. We can get good service providers pretty timely. The text and email replies on service calls, someone being authorized and getting approval on a repair are really pretty timely. When we had the furnace heating repair, the contractor had to send it back to get it authorized. It was even authorized on a weekend, which was good. I was kind of surprised.

We're very happy with American Home Shield. So far, so good. The people that they've been sending out have been really good. Sometimes, you talk to the automated system and we didn’t like that. We'd rather talk to a human so we can make sure that we're doing everything that we're supposed to do or that they find out everything that they need in order to help us with whatever situation that we have. Other than that, we like that we don't have to go looking for someone to fix something in our house or take care of something in our house. We contact them, and then they pick a person or a company. They contact us and tell us that they're gonna come out and do the work. On our roofing, we called them and we had somebody out this morning to put shingles on the roof that had blown off and that was causing a leak.

Working with customer service has been very good. The only thing was this last time when I was setting up a claim on the automated system, I wasn't really sure what the issue is. I had a thermostat and it's display was going out and it never seems to be able to keep up with what I set it with. AHS wants to narrow it down on the automated system. But I don't want the technician to just look at one thing instead of looking at the system as a whole.

I've been using American Home Shield on and off for years. They usually stand by their warranty. This last couple of times, I've almost had to fight, but they usually stand by either fixing or replacing items. It's just been difficult with the mini-split I had. I have a mini-split in a certain area of my house. It went off the summer, and they replaced it. It took a while because they couldn't find parts. I was like, "I'm over 60. I need air." So then, they replaced it. They couldn't find the parts. They said, "Can we buy out?" I was like, "No, I need it fixed. That's the reason I have a warranty." It went out again a few weeks ago. The guy came out and said, "You need a new remote. You need a new panel board." American Home Shield declined it because they said I had a warranty. J & J Mechanical called the warranty place, but American Home Shield was supposed to call them. It was a long ordeal.

Jackson Heating & Air came out recently for the igniter on the furnace that had gone out. It was during the real cold weather. I called on a Monday and they didn't get here until Wednesday but they were very good. The tech purchased the igniter and put it in. He checked it and he was gone.

I’ve been protected by you guys AHS for two months now and the price is good. The only issue I've had has been with contractors. HelloTech is a subcontractor that comes to install tech stuff and if we can get a better price on that, that'd be cool. Also, I wish AHS could give the customer the opportunity to shop for their own contractor or let the customer pay for it and they reimburse it with the proper paperwork.

My stove had gone out right before thanksgiving. Once the technician came, he found what the problem was. He tried to fix it but he didn't have everything so he had to order the parts. It took two weeks for the parts to come in. He came back out and replaced the part. It's been working okay ever since.

I cancelled the policy with American Home Shield as I wasn't satisfied. My microwave's handle broke. I threw it in the trash can. I did a claim and they told me that they can't fix it because in the small lettering that we don't really read, it says they don't fix anything if you don't have the parts. I was upset because they never disclosed that to me.

We contacted American Home Shield for a refrigerator replacement and I got a tech two days after I made my claim. The tech was extremely good and I was very impressed. The biggest benefit of having this home warranty is it saved me $3,500 out of pocket, which I didn't have at the time. I was extremely happy with the whole process.

My water heater wasn't working. The crew had it fixed in 15 minutes and it cost me $100. It was a great job. The techs were pretty experienced and they knew what they were doing. Having AHS as my warranty saves money. They've made some fairly expensive repairs for very little cost to me other than my premium. It was a great deal.

My last two situations with American Home Shield were pretty good, but I have had some bad experiences with them. I had a water heater that went out, and it took forever for somebody to come out to tell me what I already knew. After that, they told me it would take two more weeks to get a water heater in my house. Water heaters are something that you need right away in the wintertime. It was a horrible experience. What I ended up doing was buying my own water heater. Then, AHS refunded me a little portion of what it cost. It came out to be 1,800 and some dollars and they gave me 500 and some dollars. I almost got rid of American Home Shield after that because I was so pissed at them about that situation. They gave me so many excuses.

I had a problem with the garbage disposal and this happened twice. The first time, I just fixed it myself but this time, I didn't think I could. The water was coming from the dishwasher straight through the garbage disposal, onto the cupboard underneath it which was holding it, and onto the ground. It was terrible. So, the tech came out and installed a new garbage disposal. It took him very little time to do so and I was amazed. He was in and out of there in less than a couple of hours and he was very good. He knew what he was doing.

I've had American Home Shield for four years and I have the confidence that I'm not gonna have a big expensive head. I used their service when my hot water heater wouldn't turn off. I score the techs that came a perfect score.

When our garage door wasn't closing, the tech that AHS assigned to us came out on the same day that we put our request in. He was able to help us troubleshoot that and he was really good. Right now, I'm still waiting on a response from the technician from the company that came out to help fix our heater system. It's been cold. When I made the request, I put in AC and I didn't understand that the problem had something to do with the heating component. When the first guy came out from the same company, he switched something out, but the temperature still didn't go up in my home. I called American Home Shield again and the next person came out. He said that they needed to order the part and I'm still waiting on that call by the technician to get to Home Shield to report the stuff in.

A refrigerator just stopped working and it was because the compressor overheated. The techs got it cleaned up and they replaced something. Then I had issues with the icemaker and they replaced it. It wasn't one of the things I requested, but they fixed it right away. All the technicians that were sent by AHS were good. The latest one was really good and helpful. I like the online way to submit my claim online. Sometimes it takes a little longer to order parts on previous issues, but overall, it's good. I've been happy with American Home Shield. I'll continue to use it.

American Home Shield sent GM Appliance for my washing machine. This is not my first time calling AHS in reference to my washing machine. This started back in 2019. I had a lot of issues where I got caught in with the pandemic. Then, the people who came were from different companies, and they were telling me I need this part and that part. They would order it, come out and put it in. However, I was still having the same issue. Several times, I've called back and they will reschedule it, and the same company came back out. A lot of times, that same company would not show up and call me. Sometimes, they would call and say they couldn't make it. At least three parts has been replaced on that machine, and I'm not even sure if they needed to be replaced.

I had a wiring problem. The techs looked at a switch. They couldn't fix it because it wasn't covered. But they were professional and knowledgeable. AHS needs to cover more items with the homes.

Our recent claim with AHS was for my mother's electric stovetop and refrigerator. They couldn't fix the electric stovetop so they got that replaced. They sent us a check because my mother found one that she wanted here locally. They came out and installed it. The same thing happened to the refrigerator. We’re just waiting for a reimbursement check on that.

My icemaker quit working. I couldn't get any ice out of it. The website of AHS was easy to use when I submitted a claim. The repairman who came out was very friendly and professional. He looked at it and tried to fix it himself. Then he determined that the icemaker had to be replaced. It's working perfectly now. I have been pleased for the most part with AHS. There was one issue but it wasn't American Home Shield’s fault. Last summer, I had some issues with the blower motor on my air conditioner. It took the air conditioning company four visits to get it repaired and replaced.

When American Home Shield works, it's great. You call and they send somebody out to come check something out and it costs very little after the deductible. We've had GE Appliance for a few things. The latest time they came out was for our dryer. It took a ridiculous amount of time. We didn't have a dryer working for like six weeks. It's an old dryer and they decided they wanted to order the parts. So, they had to wait for the parts to come in and it was around thanksgiving, so they didn't have a lot of technicians. The tech that came was great. He knew what he was doing and he wasn't there very long.

American Home Shield has been timely. I'm very happy with them. The tech ordered the part and came and rebuilt the stove. It was great.

My washer wasn't turning on as there was some kind of sensor on the lid that went out. It needed to lock in and the sensor needed to be on for it to be able to function. That part was replaced. I also had my dishwasher that wasn't working and American Home Shield had that fixed. The techs were good. It took them a few days to get the parts in but they were able to get it done. Everything is working great as of now and hopefully, it stays that way. All in all, everything was done quickly. I would always recommend a home warranty because you never know what's gonna go out. Sometimes you might be on a budget and you might not have work. Anything can happen. A lot of appliances take a lot of money to get fixed or replaced.

Having AHS saved me a little bit of stress. I requested a service when I wasn't having much hot water from a hot water heater, and the process was quick and easy. Then, the techs came out a few days later because it was over a holiday weekend. But it didn't take long and they replaced the hot water heater.

When I would turn the air conditioning on, instead of it blowing air conditioning, the heat came on. And it was hot outside and inside. So, I shut down the system and called AHS. The tech from True Air came out in two days and did not find anything. Then, the air conditioning started to work but I wasn't going to let it run because it was already hot. Fortunately, it wasn't broken. The tech seemed very professional and I was happy that that company was selected. I've seen some of the other technicians that have gotten sent out on calls and some of them have not been good.

I put in a request to get some stuff worked on at my house. They sent a person out to fix it. He was great. We were satisfied with the service.

My gas furnace was on the fritz and AHS sent out a company to replace it. The techs were friendly and they seemed to know what they were doing. I had to wait for parts. But they came back quickly once they had them to get it fixed up.