American Home Shield Reviews

My most recent claim was for the toilet. I called AHS on the phone and the customer service was good. They were very receptive and they got the repair scheduled right away. Appliance Repair Service came out and replaced the guts of the toilet. I recommended that family members sign up for AHS. We bought this house in March and we've had to use this warranty service at least 10 times.

American Home Shield gives me a sense of security and knowing that if I have a problem, I call them. They may take a couple of days to get to me, but it saves me a lot of money.

I had some AC work done with American Home Shield. The compressor went out on the condenser. The guy who came out was very nice. He had come out, at first, to do the diagnostic to figure out what was wrong. He rescheduled to come back out once the part was in. Everything was set up ahead of time. They gave us a heads-up when they were on the way. The gentleman wore booties when he was inside. I got small kids so that meant a lot. He was in and out. I couldn't ask for a better service. When our washing machine went out, I also reached out to American Home Shield for that. They've done their part. It's just a matter of getting everything worked out with the subcontractor, which I'm used to 'cause I work in construction. They've been very satisfactory in working with us, trying to get this completed.

The plumber came when he said he was coming for my well pipes that were leaking. He was very efficient. It was done within an hour and I've not had an additional problem with it. I have had good service with American Home Shield. They are responsive. I like that I just got an $11,000 heating and air conditioning for $750. It took me a few days to get the air conditioning unit installed because they were sent the wrong parts but the situation was remedied. But I have had crappy service as well. I had a problem with the dishwasher. In Southern Oregon, skilled workers sometimes are difficult to find and my dishwasher sat in the middle of my living room for three weeks. They were frustrated because they couldn't find anybody to install it, so I took the bull by the horns and paid to have it done. I was reimbursed. Because of where I live, it's not a perfect system, but it certainly is better than having to go out and find someone to do the work.

When my AC stopped working, I went to American Home Shield, set up a service request online, then they reached out to me. The repair people came a little early, and they were in and out of the house and it was fixed. This last experience was pleasant, but the ones before were absolutely awful. In fact, we were very close to cancelling American Home Shield because of one particular vendor they were using.

American Home Shield's website is user-friendly. The air conditioning wasn't cooling the house. The contractor fixed it within a few days. Recently, the refrigerator wasn't cooling and somebody came to look at it. It was an issue with the condenser and it needed to be replaced. It took a while because the contractor needed to order a part, which came in two weeks. We had to use a bunch of those portable coolers. But the tech explained everything clearly.

AHS has been helpful in my process of new home ownership. I called them to file a claim for my dishwasher. It was easy to get through to an agent and then they gave me the contractor's name and number. They're still waiting for a part.

I had American Home Shield send someone out to fix my oven's panel. I would press on and it wouldn't do anything. So, the contractor came out and replaced the panel. That was smooth. When I call the customer service people, they are helpful. They try to help. You just have to know how to get to a customer service person, because you can't just call the number and get anybody. Nobody answers. Nobody would be, “Hey, what's going on? I'm sorry.” You have to know the prompts. I learned the prompts, so when I call, I know to push 5 so I could talk to a representative about my bill. And I would get somebody who I could talk to. But if you say it was regarding something, it routes you a different way.

Their service was fine. My recent claims were for my AC unit and my dryer. The techs did a good job. The dryer ended up having to be fully replaced and the AC unit was taken care of that day.

I called American Home Shield when I had problems with the air conditioning unit not heating up properly. They sent out Hospitality Heating & Air to look at it and tell me what was wrong with it. I had used them once and was satisfied with them so I felt okay with them coming out. I've been in my house for quite a while now so I'm familiar with some of the contracting in the area and the quality of work, and that's very important to me rather than coming back over and over again.

American Home Shield has come through when I needed it to. The service over the years has been good. I had plumbing and electric claims recently. I got into their website and filled out a little thing with checkboxes for plumbing and select toilets or leaking faucets and paid a little deductible fee. Somebody came out and contacted me in three to five days. I don't think it's ever been more than the next day when a local contractor contacts me. I had to pay extra one time for the hot water heater which blew up when I first moved in. It wasn't very much money. It was just something extra that wasn't covered.

The tech who came in for the air conditioner had an attitude. The way he answered and the feedback from my staff was he was rude. I'm not really satisfied with how American Home Shield is. The first time that I reported that my dryer was not working, I had to wait for less than a week before they repaired it. But I told them that it was a care home business and I needed my dryer to be fixed as soon as possible. But they let me wait. They called another contractor in the area but they could not come over right away and fix the problem. That's the only thing I hate with AHS.

I sent in a claim when the pipe on the roof was leaking in my rental property. The water was coming off whenever it was raining. The contractor showed up. I have been with American Home Shield since three years ago and whenever I had an issue, I left the request and then the contractor came over. American Home Shield is very good. If you have any issues, they come immediately.

The air conditioner cut out and then it started up again. Bencraft still did a full check of the system, and it looked like it was due to some kind of power glitch and they had to reset it. I made the claim online to American Home Shield. The website was fine. I've used it many times. The name and the phone number of the contractor were given to me. Bencraft's service was good. By the time they were dispatched, the problem had cleared itself and the system reset itself. Also, I sucked out the drainage tube on the air conditioner and that seemed to have helped. One of the former Bencraft mechanics had shown me that trick. The system was fully operational when they came to see it, but I asked them, "Well since we had the glitch, can you please go over everything and make sure everything's okay?" So, they did a full check of the system. They did some tests on it to make sure that the problem would not happen again.

American Home Shield is good to have. Some sort of electronic thing was wrong with the furnace. The contractor needed to replace the motherboard. Part of the heat pump. They did everything that they said they would do. They arrived on time and were courteous.

For everything that I've called American Home Shield for, I'm satisfied with the work that has been done. They did a great job and in a timely and professional manner. The switches, for some reason, after a while, were not working when I flip one. And I would change the light bulbs and the fan, and it wouldn't work. So, I had to call someone to check. They had to change the switches. The timeline exceeded my expectations.

We used to have to sit on hold for 30 minutes. Online is fantastic. For smaller repairs, like we needed a faucet or there was a small leak, those have been seamless. I like knowing someone could come out easily. But we've been in our house for almost 20 years and bigger repairs are coming up, I've been questioning keeping American Home Shield because for bigger repairs, it has been difficult. We had this whole stove replacement debacle that I ended up not getting any money back because there were many communication errors where they assumed I knew everything on the planet about repairs and modifications that may or may not be needed over 20 years. So, having dealt with that for the first time, there were a few things that caught me by surprise that weren't communicated. It has been frustrating for major things like that.

The contractor came out because I had a problem. I had a leak under my refrigerator because I had the water that comes out the door. And it turned out it was a rat that had eaten away the valves. American Home Shield wouldn't pay for that, which was not right. I didn't know I had a rat. Because it was a rat and not a mechanical failure. Earlier, the contractor replaced an O-ring in my instant hot water system for the whole house. I thought there was another problem, but I was running out of propane. But I also had a leak. So, the contractor fixed it. The tech was very pleasant.

My AC unit from my house quit working. A-US Air came out, found out that I had a leaking evaporator coil, and that they would have to upgrade the unit because the coil is not available anymore. They ended up selling me a new unit. American Home Shield said, "Your out-of-pocket cost is going to be $7,500." They didn't tell me what the real cost was. As far as setting up the claim, I did it online at first, and then it got complicated. So, I did it on the phone. The AC is working now.

A plumber came out to see the sump pump that was sounding weird. He unplugged it then plugged it back in. It wasn't raining that day and we couldn't hear anything because that sound only comes on when it's raining. He looked everywhere and said that he didn't see any problems with it. He also said that if the sump pump was to break, then I will get flooded and that it's in the radon pit. When the house was built, the sump pump was inserted in the radon pit. If it ever breaks, I would need to call a radon company to take care of it because the regular plumber is not licensed to touch anything with the radon. He also said that AHS won't be covering that. I asked, "What about the sound?" He said, "The sound was probably a piece of gravel got sucked in there." After a few weeks, that sound stopped. I felt bad about paying 75 bucks for them to come out and tell me nothing was wrong. Also, I don't like how AHS jacked up their fees from 75 to get somebody to come out to 125. But generally, I've had good experience with them.

I talked to three different people when I filed a claim with American Home Shield. They had me under a different policy because I changed policy. Each year, the price is going up extremely high, so I was gonna go to another company. Instead of me going to another company, they were able to accommodate me with whatever I needed. The guy that couldn't understand what I was talking about when I filed the claim turned me on to someone else. That person still couldn't do whatever they needed to do, so they connected me with someone else. It took a process but it was done professionally. They took time to do whatever they needed to do with me.

Last year, during the heat wave, one of the units went out. Flowertown Heating & Air came out and determined that it needed to be replaced. They submitted the claim to American Home Shield. Because of COVID issues, it took four to six weeks to get the new unit delivered. During the heat of summer, we had no air conditioner on that side of the house for six weeks. But Flowertown fixed it and my total cost of extra fees was $150.

American Home Shield was offering coverage on a specific item (a mini-split system air conditioning) that not many companies do, but going with them for that reason was worthless. Unfortunately, when the time that I needed them came, they couldn't find someone to fix it. I tried several times to get them to send a tech out, but they couldn't find someone to work on my system. American Home Shield helped me out with some other stuff, but for what was very important in the middle of the summer, they couldn't fix my AC and that was really disappointing. They refunded me for the service call, but they're offering a service that they can't cover. They should also get some American-based customer service because they're all overseas. I requested supervisors to call me, but nobody did.

The service has been very fast and efficient. I recently had them come out for the garage door. I was not expecting to have to pay so much out of pocket because I thought the garage door would have been covered. But the claims process was pretty good. I think more parts of the garage door need to be covered, though. Not just a selected few.

I had a claim when the washer wouldn't spin. The contractor couldn't fix it, so they wound up replacing it. AHS sent me an E-gift card and I went to Lowe's and picked out another washer. I also had a plumbing claim and some of the stuff was not covered because whoever did the plumbing before didn't do it up to code and it wasn't right. I wound up having to spend more money out of my pocket for them to bring it up to code. But they did get it together for me.

DO NOT USE THIS COMPANY!! Last summer our AC went out and we called American Home Shield. They sent out a company 1.5 hours away with a 1.6/5 star rating (Google, Thermal Tech HVAC) company out to fix it. We live in Canton Georgia. That company is located in Winder, GA. We have great companies all over us and they send out the absolute worst company they could find an hour and a half away. It took that company 5 visits and over two weeks to fix it.

I sent in a claim for my dryer. They were unable to fix it, so they ended up replacing it. The contractor reached out to American Home Shield. Then American Home Shield, in turned, sent me a email, let me know what the recommendation was. They gave me the option to select a replacement from a site that they provided or for me to purchase it on my own and get reimbursed up to x amount of dollars towards the purchase. Up until this last recent experience I had with American Home Shield, I would have definitely recommend them. But I recently had to have a heat pump replaced, and it wasn't a very good experience. It took two months for me to get the replacement.

American Home Shield paid some of the stuff when I had a claim. They paid the AC repair but I have to come up with my portion. The last incident that I had a claim was with a hot water heater. It went bad and there was water everywhere. When I call American Home Shield, it was about a Thursday night and they told me that I gotta wait about four days, which is Tuesday of the next week. So I had to go take over $2,000, buy hot water heater and install it. When I told them about it, they said they were supposed to see that first. When I called them for reimbursement, they didn't wanna to talk to me.

Heros Plumbing Service worked on my garbage disposal, which started leaking and blew out on the bottom. They replaced it. AHS's customer service is always great and it's been a good service for me.

A & R came out for my furnace. It had been the second time they came out in about a year. The first visit a year ago, the issue was with related to the flame sensor and then this time, there was some sort of switch not getting turned on with the ignition. So to me, it sounded related. I asked about it, but they said it was a different diagnosis or cause. American Home Shield is not the most affordable services and they don't always cover everything. But their customer service team is very responsive and comprehensive and quick.

When I file claims, I have to do it by phone because otherwise, it automatically directs me to a contractor that I do not want. Most recently, I had a vendor who came out and said nothing was wrong with the AC. They even wrote it on a ticket. But the unit still was not working. Home Shield said I gotta give them a chance but I said I don't even want them up in my attic. Home Shield got another provider out here to look at it and that was Urban Enterprise. They were very professional. They repaired the AC and told me to give them a call if there's something else that flares up in the next 24 hours and they would come back. It was more than I would expect from a vendor.

When the refrigerator quit running, the fellow came out and inspected it. He was very professional, and friendly. He knew what he was doing and didn't waste any time. He determined that the compressor needed to be replaced. He said, "I'll order a compressor for you. And I'll get back to you when it will be delivered." About two days later, they called and said the piece of equipment was in. They would like to make an appointment to deliver. Then they came out and installed it. The refrigerator is working great.

Back in November, my heater was messing up and I requested a service call. American Home Shield scheduled it as an AC and furnace annual service. They charged me $100 for that. When the company that came out to do the service, they found out there was an igniter that was going bad, and nothing was done about it. Then in December, when I called to find out what the status was, they charged me another $125 for another service call to get them to come out and to repair the furnace, at which time, the same company came out and said that there were two other things wrong with it then, and not one of them was the igniter. Now I am going into January, through the coldest parts of the winter, without a heater or furnace because they can't figure this stuff out and how to get this company back out here to fix my furnace.

I had them come to check out my dryer. The tech did a fix and he showed us that it worked. But we used the dryer once and then we had the same results again -- it wasn't working. I couldn't get those guys to come back out without American Home Shield making a contact and creating a new ticket. The contractor had up to 72 hours to get to work and American Home Shield had to wait. I was on the holding page with them for when they were available to come back out and redo the work they did. Then, they had to wait for a part and when it came in, they scheduled another work. The repair got done, but it took almost a month to get it done. I had to go to a laundromat to get my clothes clean during that time. It was inconvenient and it was horrible.

At first, American Home Shield told me to do all the things right to get a person who's out of service because there was no time. Our air conditioning unit was broken and we went out of service, and I did everything. I had it approved first, and then at the end, they didn't wanna reimburse me. They said, “Oh, you didn't do it the exact right way.” But I did everything they told me. I called them multiple times about it. Every time I called them, they said, “Oh, yes. It's gonna be covered. You're gonna get reimbursed. You're gonna get reimbursed.” But in the end, they said, “No, you're not gonna get reimbursed because it wasn't done the right way. There was no approval number that we gave you.” I told them that I didn't know that they had to give an approval code. Nobody told me that.

I was taken aback by the amount of service charges that American Home Shield charges initially. Also, if you are satisfied with the contractor that they send and you happen to have a similar problem again, you would like to get that person back and that's difficult. They seem to give you resistance when you request it. I have a service call on right now for my oven and I liked this company that serviced it before because they were reliable and they did a wonderful job. I wanted to get them back, so I requested them. AHS hemmed and haw, but eventually they gave them. And sometimes, the person that’s taking your service call are hesitant about getting a requested service contract back. That's one thing that bothers me. A newly contracted person serviced my air conditioning unit and the tech didn't know what they were doing. It cost me about $11,000 to replace the unit. Other than those, AHS has been pretty good.

I'm very satisfied with American Home Shield. A lot of people said to not get a home warranty and it's a waste of money. But it has not been a waste of money and it saves me a lot of money. There have been times when vendors came out and didn't fix something so I called American Home Shield and they immediately gave me a new vendor, which was great. Crispy Air actually was really good. At the time, I had just gotten surgery. So I had my friend just unlock the gate and I said that they could just go into the backyard and do whatever they needed to do. I did not even go outside. I remember talking to them on the phone and it was fixed.

A company had told us we needed a whole new heating system. I reached out to AHS over the phone and they were very helpful. They got the claim going fairly fast. We always seem to have a little bit of a problem because there's only like one place in the area that is contracted with them. But they were out within a couple of days. Plew's came out to check the system and said to not worry about it. It is older, but it's still running fine. I would tell others that AHS is a great company.

My refrigerator ice maker wasn't working and it’s still not working that great. It works off and on. It's been a while so I would have to call the contractor back out. But every time they come out, it costs me $100.

We had a refrigerator that wasn't functioning and AHS sent a company out, Plumbers, Incorporated. They said the refrigerator was repaired and we put all new foods in the freezer, which all went bad. They came out a second time weeks later and said it was repaired again. We bought frozen foods and put them in but less than a week later, the refrigerator was not functioning. They came out a third time and I'm not a happy camper. I told AHS I want reimbursement for the foods that were destroyed and they said I have to go to the people that fixed it. I didn't hire those people, American Home Shield hired them. Also, I wrote letters to them. Somebody called once but I never heard back again. I've had American Home Shield for some time and they've had some quality repairs. But when something like that happens, they need to stand behind it.

American Home Shield's website is very good so I rarely have to deal with any kind of human when filing claims. It took a little bit of me getting used to. I'm a detailed person and their website simplifies things down so much that I want more detail. But what I do have to say is the people who need the detail are the ones that call me on the second round of communication. I find that to be satisfactory, that I don't need to give that detail on the website. I've come to appreciate that.

American Home Shield’s customer service has been great. I like that they get on the job. My son recommended them. The price is a little steep though. Every time I call them, they charge me $125. And the people they're sending don't know what they're doing or don't do a good job. I had a water leak and I thought it was a washer. But the tech was here for about five minutes and he was gone. He said it wasn't a washer. AHS sent somebody else out here and the guy kept telling me what he couldn't do instead of what he could do. He cut a hole in the wall and the ceiling and left. He said I have 30 days to figure out that they can come back. But they didn't resolve the issue. There's still a big water leak on the ceiling, which was what I was looking to get fixed. I was very dissatisfied with the last guy that came out here. Also, I wish somebody would tell them how to dress professionally.

Beware, DO NOT let this company tell you that you have exhausted the allowed funds for your coverage within a contract year. We had only 1 service call for our furnace within 3 months of our contract renewal, and when we called for a replacement reimbursement, they said we used all $1500 of the allowance for repairs or replacement between September 2023 and December 2023. We called the company who did the service, they were given $600. American Home Shield was caught in a lie. They now owe us $900 which we are fighting for. The last time they did this and tried to get out of reimbursement payment, we had to contact the State Attorney General's office, who thankfully got us paid. This company is a scam, BEWARE!!!

My husband files a service request online and we usually get a response. Then whoever is coming sends us an email saying what day they’d be out. The techs have been pleasant. My oven wasn’t working and we thought maybe it was the spiral but it wasn’t that. It took a little bit before the guy came out because he had to order whatever it was but then he came out and fixed it right away. We also used American Home Shield for the dishwasher as well as for the dryer.

F6 Plumbing made an appointment to come out and gave me a window. Then, they came within that window and fixed the issue that day. Within the next couple of days, I had more issues and they came out. The tech had the part on him already because when he came out the second time, he believed if that didn't work, that was gonna be a replacement of that part. So, he was prepared. And I haven't had any problems since then. I recommend American Home Shield. What I pay them is in line with what the other home warranty companies cover.

I'm good with American Home Shield for the most part. The pros outweigh the cons. You gotta be your own advocate though when submitting a service request. There are some things I don't like such as them automatically assigning a company to do service work for me because some of those companies are not very credible. I normally tend to go online when I'm talking to American Home Shield to look the company up and to see how they are and their ratings because some of the companies on their list aren't that good. One of the things I also didn't like about the last service call is you can bypass talking to someone and then they automatically assign you a company. I didn't necessarily like that either because you don't get to pick who you want.

American Home Shield has always gotten back to us right away and did their best to get companies to come in when we needed any service. This last summer, we did have our AC went out. And even though there were quite a few problems with the AC and we did have to have somebody come in about five times to fix it, American Home Shield was right on top of it. They're the ones that find the people. We pay a flat rate on top of our monthly payments and I don't have to worry about a lot of expense in the end. They've gone up in price over the last couple of years and I wasn't really impressed with that but then, everything has gone up.

American Home Shield’s service has been great except for one plumber that we didn’t like. They replaced them and that was probably five years ago. AHS also fixed my dryer which was about ready to start on fire, my garbage disposal, a drippy faucet in the back and my hot water heater. Everybody always comes out when they say they're gonna come and they take care of it. AHS has been very helpful. I originally got a thing from Sears and the price was less for AHS and they were listed number one on some of the lists. Now, the price has gone up considerably. The monthly fee has doubled since I first started but it still saves on money. The hot water heater would cost me $3,000, and it was $100.

The AC was going hot. I made a phone call to American Home Shield. They gave me the name of the contractor and their phone number, and they told me to expect a call within 48 hours. Within 20 minutes, Crispy Air & Heating was already calling. The techs were great, very friendly, knowledgeable, and very easy-going guys. At first, they wanted to know where everything was located and asked me what the issue was. Then they went to work from there. I just stood outside with them as they checked everything until they finally found what they thought the issue was. Before that, they had to do some troubleshooting. Then they found the issue and then we went from there. Everything has been perfect since then. I think AHS is a great program. I've talked with other homeowners and it did not work for them, but it works for me.

The water heater tank started leaking. American Home Shield sent a tech out from 80 miles away. They said the job was $1800 out of pocket because of all the stuff that wasn't covered under the warranty. I talked to American Home Shield and they told me all the stuff that wasn't covered. I bought a water heater and replaced it myself. They paid me for the water heater. I also had my clothes dryer quit working properly. American Home Shield sent a serviceman out here and he got it where it would turn on. But we had to have him come back out here because the belt got broken a little bit and the tumbler wouldn't work right. They came back out and fixed that. The service techs were pleasant and easy to talk to. We also had an issue with our air conditioning system. It quit blowing. A tech came out. It's an old system. He wired around the relay. Now, the fan's blowing all the time, which I'm not exactly happy with, but it's working. It never shuts off unless we turn it off manually.

American Home Shield has been great. Recently, the air conditioning unit quit working. I called American Home Shield and they asked, "Do you know any people there?" I said, "No, I'm new in Florida." They said they could send a person over Monday. This was on a Thursday. I said, "It's way too hot. We can't go without the air conditioning unit that long." They called back and found a company that would come the same day.

Royal Flush AC & Heating is awesome. They came for the air conditioning unit that was not flowing well. However, the gentleman who repaired my oven was very pushy that he wasn't gonna leave my house until I Google reviewed him. Also, the plumber didn't know what he needed. He had to call in the plumbing company to ask questions then came back to do something and figured out he didn't have the right tool. It was my master bathroom shower that was off. He said would need to order the right tool and come back.

I'm about to leave American Home Shield. I had an issue with my water heater right before Thanksgiving. I have a son that has a medical condition. Anything that would require water, they put an emergency on that. American Home Shield called a gentleman out to my home. He's from Council Bluffs, Iowa. In reviewing it, I had called the people that I had had a water heater installed a couple of years ago through American Home Shield, and the water heater was still in warranty. I talked to the guy up in Council Bluffs and he said, "I won't be there until Monday morning." I said, "I have water dumping out all over my floor." We were adamant that there was an emergency.

I like to be able to have the services when something breaks. So far, except one incident, the service with American Home Shield has been excellent. The contractors come out immediately to fix issues. Recently we called American Home Shield for a drain that was stopped up in the kitchen. The repairman who came out didn't know what he was doing. He said it was some cracks. Nothing was done. He left. I still have some leakage under there.

I've done several claims with American Home Shield. Sometimes it was over the phone or online, based on if they had the boxes that you could check for the particular issue that you were having. Sometimes they don't have all the options on there and I would have to call to make sure that my plan covered it before I submitted the claim. Recently, the pump had malfunctioned on the automatic pool sweep. I've had a couple of other issues with the pool and the main pool pump and Fine Pools was the one that was dispatched. They ended up having the replacement pump readily available and it was taken care of without much issue at all or time. When my fiancée bought a house, she was looking at various home warranty companies. I told her, "If American Home Shield is an option, I've used them on other houses and been satisfied with the rate of return based on what I was paying."

The process with American Home Shield is straightforward. We had our furnace recently looked at and we were thrilled with the gentleman that came out to look it over. He had fully disclosed to us the plan that we had for coverage from American Home Shield and we were thrilled to know that we have them behind our back in case something awful, like our furnace, was to go out. We're very appreciative and been very happy with American Home Shield's services so far and we plan on continuing our services with them going forward.

A repairman came out and looked at my washer. Unfortunately, the guy was there for about four minutes and misdiagnosed my washer. That cost me $100 to have him come out. He said, "You need a plumber. It's not the electrical motherboard on the washer," which I knew it was because I looked on YouTube. I called American Home Shield and they made me pay another $100 to get a plumber to come out. They came out and said, "The plumbing is perfect. They misdiagnosed." I called American Shield back and they said, "Sorry, too bad," basically. I was fighting with them. Now, they're saying that it's past 30 days on the initial misdiagnosis of the service call. I got ripped off. I've dealt with this kind of thing a few times with American Home Shield. Also, the price is terrible now. It was fine before. It was 65 bucks a month. Then they went to 85, and now it's at 100.

American Home Shield is the best. They're very responsive. The rate is good. They're gonna work until the issue is fixed, and if it can't get fixed, they'll be replaced. The reps have always been good when we call. They answer the call and are on point. They don't sit there and ask me too many questions. They ask certain questions. They get the service out that you need. Then they follow up afterwards to make sure that the service provider or the entire company did their part so they could better all of America. Appliance Protection came for the microwave. They were fantastic. They were on time, knew what the issue was and took care of it.

The experience for the case that I opened on November 24th has been a disaster. The company that American Home Shield assigned, Access Appliances, is putting up the show that they are trying to fix my appliances, but they haven't been up to the mark. I’ve waited six weeks. It's been very frustrating. The first time the technician came, I had put in this request for my washer and my refrigerator. I have already called somebody from American Home Shield twice for the refrigerator. They come, take out the frozen ice from the back, and go. This time it was leaking. The guy who came was very familiar with our fridge. He cleaned up the ice and he said, “It should be working now.” He took the washer apart. He said he could not fix it but he would run it through American Home Shield if it could be fixed or whatever the solution was and he'd get back to us. After a week, there was no answer.

We logged in a claim for a leaky faucet. American Home Shield assigned a contractor and that contractor contacted us and set up a date to come out. Majority of the technicians has been really good. We've come across some ones that we didn't like and we've told American Home Shield we don't wanna use them again. We had a claim on an air conditioner and they kept sending the same company out. We didn't like the way they treated my wife so we filed another and they were gonna send them out. I told them we wanted somebody else and they said fine.

We got American Home Shield and it has been working well for us. It's intuitive to get signed up on their website and easy to put a claim in. It would take 10 minutes. And they're responsive. I would call the customer service number there, and they would ask me what property it was and tell them which one. They would ask us what the problem was. Does the thing have to do with AC or whatever subsystem within the house that's covered under our plan. They would collect the copay and make a phone call to whomever it is that they contract with to come and take care of the issue.

I highly recommend American Home Shield. I've had one issue, but they fixed it. The first time that I used AHS, the contractor had to come out and fix the wheel in my air handler unit. The old wheel had disintegrated. So, I had to get them out and put a new wheel in my unit. If I had a problem, I would go on to the website. I hit the button that says request maintenance. And it would ask me if I need heating, cooling, washer, dryer, whatever it may be. I just click and pay the deductible. And within an hour, I would have who was coming out. Usually, the next day, I would get a call from that company asking what was going on, what was wrong, and when they would be out.

Contractors are good. The service is good when they come. They respond appropriately. And the coverage is good. If I have a question regarding the claim based upon the contractor coming, but I couldn't get through to a person. And when I do, I could hardly understand the people that answer the phone. A lot of these people have such a heavy accent. They would refer me to somebody else that I couldn't understand either. I wouldn't get somebody that could make decisions or answer questions. And the frustration level just elevates. So, I’m upset because I'm paying $127 a month now. If it goes up again, I'm quitting American Home Shield. It's too high. I went from $57 to $127. One year, they took me from 57 to 60. I can understand that. But they bumped me from 90 to $127 in the same year.

Delta was referred by American Home Shield, and they came and they resolved the issue. I reached out to AHS through email. I set up the claim online, and then I called afterwards to confirm that Delta Heating was gonna contact me. I wasn't sure if I had to call them or if they were gonna contact me. I was able to clarify it on the phone. Delta figured out the issue. The problem was it was a defective compressor, so they had to get a new one. It took a couple of days. Then they came back and fixed the defective compressor. Given the circumstances and the busy summer, it was a reasonable time frame that it took to get it resolved.

I requested the service online through the American Home Shield portal. I had initially been assigned a different one and they called me and said they don't service the issue. So, I called American Home Shield and they reassigned Royal Flush. They came and fixed the issue. I had an overflow drain pipe. I suspected it was the AC, but it turned out that it was a clog in the line. Royal Flush was able to flush the line and it has all been fine since. I've had a good experience. Most of my issues have been fixed easily and good. And when I couldn't get my washer repaired, they gave a reimbursement amount to purchase a new washer. That was great. When the washer came to be installed, the plumbing lines themselves were corroded. And I had an issue with getting that covered. But once I got that fixed, I was able to get it taken care of. But that was the only hiccup.

The first time I had American Home Shield was when I bought a townhouse in Atlanta, and it was wonderful over there. But here in this small town, I had a pipe under the house that comes from the street just burst, and I called them. They said, “Well, we can't find anybody. You'll have to find somebody.” I said, “That's why I've got y’all. I don't know who you send and who you don't and all this stuff. That should not be my responsibility.” I ended up paying $800 for it and American Home Shield did not pay anything. They said, “We offered you to find somebody before and you turned them down.” So, they're not on my list of likes. I meant to cancel and go with another company because I have no faith in American Home Shield anymore. I've been in this house for around three years. I had the dishwasher fixed, but it took forever to find somebody.

American Home Shield sent somebody out to change the dryer's heating element. It was good.

Pro Appliance came out for the washer that wasn't working. They were communicative and we ended up with a new washer. I tell others that I think AHS is a good deal. You don't have to worry about your house as much and they're good people. It gives satisfaction to know we got somebody coming to fix things.

They always turn down everything the first time. I always have to go back and forth with emails and argue with them. It takes a lot and it's never easy. The heating and air conditioning went out at our rental property and it took four months for them to finally replace it. It was only a couple of weeks to get the parts but it took four months for AHS to approve it. They didn't wanna pay for it and it was 40 emails back and forth of showing that it was in our contract and then, them saying that we owed 5,000. Finally, they agreed that we didn't owe anything and that's when they finally agreed to pay for it. It was the summer and our tenants went without air conditioning, so we had to reduce rent. That's how it always is. AHS always says no the first time and usually the second time. Then eventually, they end up paying for it.

I have multiple accounts with AHS and they used to have a service call for the wrong property all the time when I tried to do it. They have an automated phone system so it didn't recognize that there might be different properties but they fixed it. I talk to a human and they ask which property I have a claim for. It's a three to five-minute phone call and it's very easy. They schedule somebody and pretty soon after that, I would get an email and I would work directly with the people assigned. I always feel comfortable with the contractor. They're always very professional. I've had more good experiences than bad and I would recommend that others use American Home Shield.

I had an HVAC claim to American Home Shield and they had somebody come out and look at it. Since it wasn't a completely dead unit, it was not earmarked for replacement. They're waiting for the unit to die, but I did have a problem with a different unit. They had somebody come out and they said it needed to be replaced. American Home Shield wanted a second opinion and they sent somebody else out. They said it didn't need to be replaced. The unit is still hanging on by a thread. When it dies completely, I'll need a new HVAC. Unfortunately, when that happens, then it'll be a pain, unless it's the spring or fall. I read through their guidelines and it's not specific to have a unit die.

I've liked American Home Shield. I haven't had any issues. Everything is taken care of right away. I've done claims for the electric, my air conditioning, garbage disposal, and my oven. The claims process is super easy. Everything's online. It takes almost no time at all. We had to replace our air conditioner. So, we had to pay extra for that. Otherwise, they've been able to cover everything. The contractors have all been great.

I did claims for the air conditioner claim and some pool equipment. The process was pretty painless. You have to fill it out online and then the contractor comes out a day or two later. You have to pay $100 deductible, but American Home Shield covered everything else.

Called and canceled my contract on Oct 30 after my price increased AGAIN (started at $35/month, jumped up to $62). Got charged in November and December after canceling and was initially told I would receive a refund of $52 after admin fees. When I asked talk to a supervisor, she told me I would receive no refund. A waste of my time, and horrible customer service. Buyer be cautious!

ChatGPT. I used to believe that having insurance was the best option, but my experience with this service has proven me wrong. I've been with Home Shield for years and only had one claim for my fridge about two months ago. Recently, my dishwasher started leaking, but I thought, "No worries, I'm covered!" The technician came out five days later to repair it, but after ordering six different parts, they finally arrived seven days later. When the new technician arrived to install them, they realized that the wrong parts had been ordered. The technician had to order new parts, and now it's been three weeks. I was just notified that the parts were never ordered, and it's going to take another seven days for them to arrive. I contacted American Home Shield, but they take no responsibility for the actions of their subcontractors. My advice: Stay away from this service. STAY AWAY.

My very first claim with AHS was submitted on 11/6/23. Service pro has been waiting for them to send the correct unit at a location close to my home. Wrong unit sent, part not reordered, reordered but wanted to deliver it to a location far from me. Calling a representative results in a one- or two-hour delay for information. Escalation has been useless as a rep hung up on me. Where do I go from here?

Being at home, not a handy person, I decided to purchase the best warranty American Home Shield (AHS) has to offer. Months into the contract period my heat pump started running continuously, but could not warm the house when the outside temps fell below 50 degrees. I called AHS on September 09, 2023. AHS dispatched AAdvanced HVAC who showed up in a hatch back car two weeks later. The technician did have a tool bag, but not much outside of that. AADvanced HVAC diagnosed the heat pump as having a bad blower motor. The blower motor seemed fine as there was air blowing from the vents.

The complaints I have with American Home Shield:

Our AC was blowing warm air. Usually, I speak to a representative when I submit a claim with AHS. But now, everything is overseas. Whenever I talk to someone, it’s either in the Philippines or somewhere overseas. But, they were able to get someone out to fix stuff in a timely manner. The techs that came out were very professional and knowledgeable. They were able to troubleshoot and fix what needed to be done. They were also able to do it all in one day. I’ve been with AHS for a long time and I always have positive experiences. They're very customer-oriented. I would highly recommend American Home Shield to anyone.

I had two different companies come out when I couldn't cut the water on or off in my shower. One tried to say it was negligence on my part. I knew it wasn't so I told American Home Shield I needed another contractor to come out. The other contractor said it was not my fault and they fixed it. I like them but I'm not happy with American Home Shield. One time I had told them I didn't want a particular company coming back out 'cause it was always something. The company that came out to fix it was the company I tried to get to come back out again. But they put a note on my account that I didn't want that company, which was not true. It was the other company prior. They wouldn't change it and won't allow that company to come back out to my house.

When we needed them, they were very good. They were courteous and prompt when I worked with them. My 15-year-old microwave was broken and they couldn't get the parts. They had to replace it. But that took several months. I had to buy a new microwave to use in the meantime. They followed through with the service. They also fixed my refrigerator. So, I've been happy with American Home Shield. If a major appliance goes out, you need them.

The wind blower of my AC broke. AHS said that they wouldn't repair it and they wouldn't pay for the claim. They said that the notes of the contractor they sent out didn't correspond to what needed to be done. The vendor that they sent out was trying to overcharge me for something that did not need to be done. I did a second opinion and that contractor fixed it. They ordered the wheel blower and I got stuck with the price.

I got a special deal through VA and I'm paying about 45 bucks a month for Aemrican Home Shield. It's pretty good. I made a claim as there was something that was clogged up. Customer service was pleasant. Someone came out in two or three days. When he came first, he didn't use the right adhesive so there was leaking. He had to come back and reseal it.

I've always had success with American Home Shield. I started off with a very cheap price but now it's going up on me. Other than that, they were always able to help me. The technicians sent do a great job. Recently, my system was not heating. AHS sent a vendor to fix that. The tech knew exactly what to do. He checked the outside and inside. He ended up going in my attic where the unit is and he did something up there. He got something off his truck, fixed it and now it's working.

We had issues with our pool pump. They sent a contractor within a couple of days. They fixed my issue in a couple of hours. The same contractor had to come back and fix one more thing but they were quick to do that.

I have two houses covered with them and submitting requests for assistance has been good. My most recent claim was for my air conditioner. It was in the middle of summer and I live in Texas so it gets hot. I called AHS on a Thursday and the contractor came on a Sunday. They've fixed the same air conditioner five other times over the year and when it broke this time, the tech told me that the issue was the compressor again. I asked him to hurry up and let AHS know because the sooner they get moving, the sooner I would get service. The tech didn't call it in until Monday because I followed up to make sure he sent it in.

I will not recommend American Home Shield. Sometimes you talk to some customer service reps that don't know what they're doing. Also, some of the subcontractors that they have are not very competent. They messed up a couple things. They had to come out more than four times just to fix the AC. I had a problem with the thermostat not reading correctly even though they claimed that they had reprogrammed it. The repairman that they kept sending out was so incompetent and didn't know what he was doing. It took couple of phone calls to finally get them to send somebody out that knew what he was doing.

American Home Shield has a good website, but filing the service request isn't the problem. It's getting the actual service. They hired somebody to come and fix our heater, and the guy never got back to me, then somebody in their office called and scheduled. They never showed up. When I called, he said, “Oh, yeah. I canceled that.” American Home Shield never ever let me know. I asked for a different service provider, so they sent somebody out. The guy came to fix our furnace, but it wasn't fixed, so I required him to come back. Nobody ever came back or called me. I called the guy directly, but he never returned my call.

Other than the service being a bit costly, we've been happy with it. My refrigerator quit working recently, and American Home Shield covered everything. The repair people came when they said they were gonna come and fixed the appliance. Everything went smoothly.

I came home from vacation and the light in my bathroom wasn't working. AHS sent a contractor over and they took care of it. I've had no problems with AHS's contractors. Everybody's been friendly and they have done exactly what I needed them to do.

I've had Sears come for different things. The most recent was earlier this year when we had a microwave that wasn't working. American Home Shield sent Sears to take a look. The turnaround time met my expectations. The service technician had to call American Home Shield back to notify them that there was a memo from the manufacturer that they no longer provided parts for that particular model. So, there was nothing he could do to fix it. AHS picked it up from there to process a replacement. They gave me a few options where I could go to their website and select something similar and they would deliver it. They were also offering a certain amount of money or a gift card to Lowe's I could purchase a new one and they would reimburse me. I went with the gift card for Lowe's.

I put a request in to American Home Shield more than a month ago. They told me the parts will be delivered to the contractor's home by the 4th of December. After the 4th, he never contacted. So, I had to contact AHS. Eventually, he contacted me on Thursday and he was supposed to come on Saturday, but he called and said, "I'm going to be late in my job. It's going to take another hour and a half." We waited for him so long. So, my husband said, "I cannot wait for you that long too." So, he said, "I will come tomorrow."

Most of the time, my experience is really good, but there's been one or two times that kind of fell through the cracks. A plumber was supposed to come over to fix my mother's tub. He tore stuff apart and he never came back and fixed it. He told her it was gonna be way outside the specified what they can do and then tried to go around American Home Shield to get her to buy straight from him. American Home Shield straightened it out to where she has a working shower now but it was a big runaround. It's irritating when my mom is 80 years old and in Florida and I'm trying to take care of her from New Jersey and nothing goes right. But American Home Shield took care of it. Other than that, the techs are really good. They show up on time and they give you a call beforehand. They 90% take care of the issues. My mom also had a refrigerator problem and the first technician that came out gave her the runaround for about three weeks and told her he couldn't find the parts. American Home Shield verified it and they gave her a new fridge.

Some of my experiences with American Home Shield are good and some are bad. They're in it to make money. They provide good service at times. There have been a couple of questionable things that they did provide service for that I wasn't really happy about, but you just move forward. Recently, they sent Choose The Right Door for the garage door opener. They replaced the thing up on the ceiling. It burned out. Then, they replaced the garage opener. They called sometime that day and said they'd be out the next day. They came the next day, and said that the motor had burned out and they were gonna replace it. Our hot water heater went out in early September, and that was one of those issues where we had to pay money because they only covered the hot water heater, and they didn't cover all of the other stuff that goes along with it. It came up to 1,300 bucks.

This is my third time I've had to call American Home Shield and I've been very satisfied. The folks they have have been doing a very good job on the times we've had to call them. Recently, the outside unit, the compressor wasn't running and the contractor ended up having to replace a capacitor. I told the tech what it was and he went out there. Within 20 minutes, he was done and it was fixed. We're waiting on to finish fixing our washer. Once that's done, we're gonna stay very happy with AHS.

So far, the service has been good. Recently, our commode would run really hard and then stop. The first technician resolved the problem for about a month. And then it started again. The second technician came back and he said that a gasket was old and he needed to replace that, which he did. So far, it's been fine.

My recent experience with American Home Shield wasn't that great because some things were covered, but some were not. There was a little bit of going back and forth. I had booked some electrical work to be done. When the electrician came, there were certain things that he said that he would fix. Then he said, “I'm just gonna put in a request to get a new assembly for the lights.” He never mentioned that there are landscape lights. He said, “Yes. Those are not covered.” This was the light which is attached to the structure and it is a security light in the backyard.

There was a short and it caused the transformer to go bad. The street light and doorbell were off. The first tech said they were gonna replace it. He did and we checked that the doorbell was working. He didn't get that far when I realized that it was again not working. I called him and he came back. He looked at the transformer and said that there was a problem with the house wiring. It had to be fixed. I said, "Okay" and he left.

American Home Shield's website was user-friendly. I did one claim for a leaky pipe and another for the furnace that was not acting correctly. My experience went well. It was prompt and they followed through and solved the problem. For the leaky pipe, it wasn't an urgent request. It was two or three weeks by the time the techs assessed it and then fixed it. The techs were fantastic. For the furnace, the fan wouldn't shut off. This one took a week in total between being assessed and getting the part in. The tech was also wonderful. There have been no issues with either of them since.

I had a leak in my ceiling from the hot water heater and it caused part of the ceiling to break open, fall apart and fall down off the floor. It wasn't anything major, but it was enough to be annoying. So, I called American Home Shield to have them set up an appointment to come out. They had somebody out there in two days and fixed the leaky PEX line. It took them 20 minutes and they were done. I like that they responded quickly and got out of my home quickly. That's always a big plus.

Two weeks ago, I told them that I had an issue with my refrigerator. They said, they were gonna get right on it and that we would get a discount. They said they would get back to us in 48 hours. But I never heard from them and I ended up going to buy a new refrigerator. They're just like all the rest of the warranty companies. They talk a good game, but when it's time to do something, they are always saying, “Oh, we don't do that and we don't do this.”

American Home Shield's service over the years has been good that's why I stayed with them. We had a new air conditioner right before summer. We did a claim for it and the process was good. We were contacted by the company that they sent out there, and the guy was very knowledgeable. I have an engineering background, so I was able to ask him some questions about what they were going to put in and a lot of the technical things about it. They answered every question, and they came and put the new one in. Then there was some little glitch somewhere, and the company that installed it came out immediately.

My experience with American Home Shield has been largely good. It's just submitting a service request is slow, and it's hard to get in touch with people, but they've taken care of things eventually. They refer a contractor and then sometimes, the contractor takes a while to respond. If I need to get a hold of someone, the wait time is ridiculous. So, if the contractor calls me fairly quickly, it's good but if I ever need to contact American Home Shield, it's bad.

We had an issue with the disposal. American Home Shield sent someone but it only took like a minute. They were really good. The tech listened to what was going on. We had just bought the house. There was a rock in the garbage disposal. The customer service with AHS was great. They let me know that they were setting up a contract or one of the people would be calling me and they did. The turnaround time was quick. I've encouraged people to get American Home Shield.

I had a microwave replaced and it was a good experience. The part wasn't available and I was pleasantly surprised when I got an email from American Home Shield saying, “Here's the amount of money you had to work with and pick the one you want.” I’ve used AHS for 10 years or so. The downside for me is that the cost has gone up but other than that, I've recommended them.

Our air conditioner wasn't working. The tech put some Freon in. With AHS, the job gets done and it's cheaper than other companies for the total amount. The service speaks for itself. That's why we renewed it.

If there was a problem, I could always call American Home Shield. One time there was an issue getting a part and it took a bit longer. Other than that, they're willing to provide answers on everything. Also, the people usually show up on time and if there was a problem, they would explain everything. So, everything has been positive. The most recent claim was a transformer. The contractor came out and fixed it. It took a bit of doing, but they got it done. There was a short in the system. The techs were knowledgeable. I had one technician once who was a bit new and had to call for some advice from somebody. Other than that, they seemed to know exactly what they were doing.

If I hadn't gotten American Home Shield at the beginning, I probably would not have. Since I've done it, it's a hit-and-miss. There are certain things that are okay and there are other things that aren't. We've had certain plumbers that's very limited. So, unless you really advocate and insist that you get another plumber or service, then they will keep on sending out the same people.

I thought I had a burned out lightbulb in my microwave. It took the contractor only two days to respond. The repair took two visits 'cause they had to order parts. It wasn't the light bulb that was burned out but the board. I waited two weeks more and it was fixed. AHS's pricing is bad but it is worth the investment.

My experience with them has been fantastic. Their website has lots of selections. I had a plumbing situation with my shower upstairs that gets clogged. The tech was very personable and knowledgeable. But you can only have one visit per problem and that's a pain because I have to take off of work. I had an issue with my ice maker and I'd have to put in a separate claim for that.

Submitting a service request to American Home Shield is terrible. They jerk me around on so many different things. It took me six months to get a repair done. The people are hard to understand. I had a repair, and a few months later, it went bad. Then I had to pay another $100 for someone to come out and do it again. It took me over six months to get a refrigerator fixed. There was a crack in our refrigerator door as well as the icemaker, and it wasn't working properly. It went round and round with several different contractors before they finally found somebody that would do it. They came out, and then it took forever to get the parts, and the hassle back and forth. I probably got 100 hours on the phone with the services that I had to get done.

With American Home Shield, I like the ability to schedule a service call, the fixed service call fee and the replacement or repair of our appliances. We've lived in our house for over 20 years, and things break. We are not handy people. So, it is nice to have that reassurance that someone's there if you need them. We submit claims online or by calling. It's been rather easy. We're typically given the name and a telephone number and then that contractor will schedule with us. We had Sears out for the dishwasher. We ended up having to ask for a new contractor on that. Sears came out the initial time to diagnose but they never showed up with the replacement part. AHS took care of it and called a different contractor and got us taken care of.

American Home Shield's service is a zero out of 100. We're 100% dissatisfied with American Home Shield. Talking to someone who is in our area would help. They send out the worst service providers in my area every time. When you try to talk to them about the services and what happened, they don't take our point of view. They only go by what the service people said.

Usually, if I have an issue with the house, I will go online and schedule an appointment with American Home Shield. The people they assign are usually very responsive. Recently, we had a leak coming from the ceiling and I assumed what it was, which was the drainage on the AC in the attic was blocked and it was. I wasn't even home. I was able to go online and schedule an appointment. The contractor texted me back that they could come the next day, and they came the next day. My son was home. They went up. They took care of it, and they left. I had to replace my entire AC system at one point and they took care of it. The people they assign show up very quickly and it's great.

We usually do requests with American Home Shield online because if you call, it would take three years. The website is not bad except for the fact that you don't have an option. It's not hard to just put in a request but American Home Shield is gonna assign the work order to whoever it wants to assign it to. And it's going to be like pulling teeth to get it changed.

We had a refrigerator go out, and I put in the first trouble ticket to American Home Shield. It took about a week and a half to get someone out, a week to get parts, another week to get someone back, and they couldn't fix it. It took another week to get parts and another week and a half to get someone back. They ended replacing the fridge, but the whole process took over two months. The replacement fridge is very comparable. I've had the fridge replaced twice now. I've had the washing machine replaced. I've had the dryer and the dishwasher fixed.

American Home Shield sent someone out once to check the refrigerator that I have that was not working, but they didn't wanna pay for it. My refrigerator was making ice inside, and they denied the claim. I have to talk to them and see why. They said I can call a second opinion. I had to call somebody else to come again, and they said if the person that comes again deny it, I have to pay him for coming. A year ago, I had a claim for the garage door. The guy came, fixed it, and I had to pay extra for the other part. The guy said, "I can fix this part, but if you want me to fix the other part, you have to pay me." It was $80 extra. It's not worth it because you pay every month, and then when somebody comes, you have to pay extra, and then they come again and not do anything.

The couple of times that I used American Home Shield, they were very timely in finding a company to service my needs. Their website is pretty easy to operate. Last year, I didn't know that the old portal was changed and so they canceled my coverage. But when I did renew it, their coverage went up and I didn't get any type of compensation or incentive for staying despite the challenges that I had had. Then I just got an invoice yesterday that said they're going up again. So I'm ready to cancel because I can't afford them. A couple of the technicians have been young and really not thorough. They came in, gave a quick diagnosis and then moved on. There was one guy who came and said, "Oh, ain't nothing we can do about this." Then he left.

The service with American Home Shield has been good. We've had HVAC problems. The claims process was simple. The guys that showed up have been great, knowledgeable, and respectful. AHS only charged for the service call and everything else is included. I've yet to get any additional bills. Having the warranty, I've saved a lot of money.

The claims process was really, really, really fast. I have many, many opportunities to deal with this kind of service, and American Home Shield is the best one.

I called American Home Shield for the hot water heater and they sent me a part because it was still under warranty. But the guy who came out was too big to get in there to see what was going on. He said it was not their problem. It was somebody else that had to take care of it. So American Home Shield sent somebody else out. He was pleasant. I told him I had the parts and he came and put the parts in. It's working good now. I like American Home Shield. I'm pretty satisfied with them.

I've had a couple of problems and American Home Shield took that load off of waiting for the other shoe to drop and hit you with some big bill you can't afford. I sent in a claim when the dishwasher was leaking and going underneath of the hardwood and it started to deteriorate the hardwood from the bottom side. So they had the dishwasher replaced. The claims process was fine. But a couple of the processes are a little strange to me. It has something to do with when you call in the claim and something about the way you file it. But it didn't really have an impact on me necessarily, but the process was a little strange. I've had very good luck with American Home Shield from the service that I've been getting.

I dropped American Home Shield because they're not worth it. When my AC unit went out, I called American Home Shield and paid them $100 for someone to come out. Then they told me, “Hey, your unit is old. We can't fix it. There's nothing we can do. We can give you $500 toward fixing the unit.” But I paid a $10,000 premium. I'd rather fix it myself. It may be worth it in the first couple of years of owning a home and you have new appliances.

My washing machine wouldn't drain water. It was just full of water all the time. It wouldn't pump. I called American Home Shield and it was fairly simple to get through them. Atlas came out and they were great. They were very nice people. American Home Shield is a good company that they always stood by their warranty.

American Home Shield is good and prompt. But sometimes the companies that they use are delayed or not able to get ahold of them right away. But eventually, the work is done and that they, so far, have abided by the contract. So, I'm happy with that. American Home Shield is pretty reliable, so far. Every time I've called them, they've gotten somebody to be in touch with me the next day or so. So far, so good.

I had a drip from my air conditioner and it was coming back through. But I caught it in time. I didn't have problems with the company that came out. I really appreciate it because it was quick and real professional. Also, my refrigerator was going out. I called American Home Shield and they got somebody out and got it fixed in a matter of minutes. So I really appreciated it.

There's a language barrier many times when I called American Home Shield if I had to talk to someone. It would get sketchy because they don't understand. English is not their first language. It happened multiple times when I was, "No. That is not what I want fixed." Recently, the oven overheated. It shut down. The seal wasn't right. It made more steam. The contractor came out within 24 hours of the call. They did something, and everything was fine. It didn't take them an hour to fix it. They're good. The service is valuable. I've chosen to stay with AHS over others. My service with them has been good.

I did a claim to American Home Shield and they sent Peacher out. The commodes continued to run. Apparently, it was something in the tank of them. So, they had to replace that. I was put off that several days after Peacher Plumbing had been here and made the repair, AHS called me to let me know that there was nobody in my area to do the repair. So, that was a little off putting, considering that it was somebody nearby who came and did it. I've already recommended AHS several times. Their pricing is a bit higher than other companies. Other companies have a lower service fee and also a lower monthly price for the total contract. So, probably this next go-around, they're gonna outprice me out of the market because I'm retiring and it's too much.

I like American Home Shield's warranty. However, I had an experience with the garage door that needed fixing. The company that AHS sent out to fix it said that it was the fault of the door that had been put up, which the door was done 20 years ago. And they wouldn't pay for it. So, I went ahead and paid for it, not with the people that they called. I called somebody else which was a lot less than the company that AHS charged, even though AHS would not pay for it.

Starting next year, I'm gonna stop American Home Shield. There is no follow-up. The waiting time is horrible. The work is not completed. They left me hanging just now. I have to buy a brand-new dryer because the agreement was, if they were not able to fix it, they would have to give me a used one. But they said they could not do that. And it has been a month that I did not have a dryer working recently.

I usually submit my claim online with AHS and their website is user-friendly. We had a leaking water heater recently and they replaced it. The techs were really good because they were fast and they worked us in so that we wouldn't be without a shower and water.

I was with AHS for many years and I always had a good experience with them. Foxcroft HVAC and Refrigeration came out and checked out my furnace. I was selling my house and I went and checked my furnace, made sure it was all right. But then when I got my thing for the New Year, my premiums went from $74 a month to $150. That was a bit much. I don't have AHS now. It just got too pricey.

Their service has been outstanding. Recently, I had an AC repair. I called them up and they sent somebody out. The techs were professional. I ended up getting a full replacement of the AC inside unit, outside unit, so it took a week or two. They paid half. I paid for part of it, too. It was good. It was a lot cheaper than going just without them.

American Home Shield is so good. They've done their best to accommodate us with their protection plan that we got from them. We're satisfied with their services. If they can't solve it, we ask them to get somebody else that knows. So far, it's been a good experience with their services that we have with them. I have very big peace of mind having AHS.

I've been with AHS for seven years now and their service has been excellent. Having AHS, I like the comfort of knowing if I have a major issue, my reduction and out-of-pocket expenses goes down. I had a heating issue recently and I put in a claim online. Got an email reply. The vendor reached out. They came out and took care of it. The vendor was very good.

My experience with AHS has been great. They respond quickly and they take action. They take care of the customer. They have a great customer service. AH Appliance recently came out for the dishwasher and they did their job as I expected. They repaired the issue. Today I had another order. The customer service took action and they assigned somebody. I like AHS. I will continue to keep my contract with them.

The air conditioner wasn't working. I submitted a claim online. The techs came out in a couple of days. It got fixed pretty quickly.

So far, American Home Shield has been great. I was with them for three years and I stopped it. Then I've been with them again for two years. They do a good job. It's very easy to access in order to get repairs done. The prices are good. You don't have to shop around for estimates, especially to get the labor done. I had to change a water heater and had a garbage disposal and electrical checked. All of them were covered. I only ended up paying $800 which was for the actual water heater.

Having AHS gives me peace of mind. I put in a service request for the air conditioning. I did it all online and all the instructions were emailed to me. Most techs that AHS sent have been fine. However, there's one plumbing outfit that I won't allow on my property anymore. On two different occasions, two different properties, they didn't even do any of the work, but I had to pay the fee. There was nothing that they did. I had to call a plumber to go and do the work. AHS was supposed to have reimbursed me for the fee that I paid.

My last experience with American Home Shield getting my AC repaired was a joke. It took them about four months to get my AC fixed. When we got it fixed, it was already too late because the season was almost over. When I had the contractor come back again because my AC wasn't working, the technicians did not connect it correctly. I was disappointed with that. The communication between a client and corporate office with them was horrible. I was still paying my dues and they still didn't take care of it. I still had to pay out of pocket a lot more than I should have. But since they came back and did everything else the second time, the AC has been working better.

My most recent claim was for my washing machine, and we had some complications. The first time the service agent came out and he repaired it, the door wouldn't close on the washing machine. So another gentleman came out, did a workaround and repaired it. But on the same day, it wouldn't open again. It took a couple of weeks to get the part. It was unacceptable, but what could we do? The worst part was the contractor's attitude was somewhat poor in dealing with my wife on getting this claim handled. When I was calling to check on it, it didn't improve. It was poor customer service at the front end. The technician was fine, but the lady's office manager was horrible. When we called to check on the delivery of the parts, it was like a “Well, we'll get it when we get it” type of attitude. So that was quite disappointing.

Every time I used American Home Shield, they've came and did a good job. The last time that used them was for my ceiling fan. The tech got up there and fixed it. It didn't take him long at all. It worked just fine. American Home Shield is always available, and they always do good work. I know that whatever it is, they will make sure they fix it.

We noticed that the water in our bathroom was just running. We set up the claim online and American Home Shield responded quickly. They had it done within the next 24 to 48 hours. Our water bill went down. So the tech fixed the problem. When he came out, he already had the parts, so he didn't have to reorder the parts. He already knew that it would be covered. So he was great. He did the work between 20 to 30 minutes. He was very fast. American Home Shield is a must. The coverage is awesome. But I saw an increase in my monthly rate. I was paying 59 but I'm now at 74, which I didn't like.

I had claims for the washer, dryer, and dishwasher. American Home Shield did a lot of work. I love them. The technicians were nice and cool.

I've been a member of AHS for years. Their service has been really good. We had air conditioning and plumbing claims recently. The last plumber was the best one. The other one was not as good. We bought the house here four years ago as it is and we haven't touched anything or messed with anything, and they said it had been messed with and tampered with. That was the plumber telling American Home Shield. So they could only go by what they said. We had to pay extra money because of it, $300 more to the plumber. I've told AHS to change the outfits that they use for the plumbing. But when our oven broke in Charleston, South Carolina, the techs came out and looked at it and said, "We'll have to replace it." And they did. It only cost us 100 bucks, didn't have to come out any other money out of pocket.

I like the fact that if something goes wrong, I have somebody to contact with some company behind their guarantee. AHS has always been worth the money to keep. The techs all seem to know what they're doing so far. I've never had any issues with any of the contractors who we've had come out. Recently, the whole AC unit was blown. They gave me options of replacing the unit or doing the whole HVAC system, which was what I liked to do since it was 23-plus years old. Everything's functioning well now. We're still in the process of getting the inspection done.

AHS sent Greenway out to fix a refrigerator for me. The refrigerator made a loud noise and it stopped cooling. They met my expectations. However, I'm not happy that AHS has gone up every year. It’s doubled now than what we paid a few years ago. It started out at 65, and now it's 135 a month.

I called American Home Shield to file a claim for the AC and that was fine. They assigned a contractor, Lonnie's Heating and Air Conditioning, and they got ahold of me. It worked well. It took about a week for their technician to get out there. He had to get a part. He had that with him when he came so he was all prepared. He was a very good and nice guy. He fixed the problem.

I've been using American Home Shield since 2009. The key thing that keeps me with them is I don't have to search anyone. I don't have to make phone calls. I call American Home Shield, and they get someone available who's generally reputable. The contractor that came for the air conditioner that wasn't turning on was efficient.

Having AHS, I like the peace of mind. It was a used house. All the things on it are used and you don't know if any of them have a problem. So far, my experience with them has been very good. Recently, the light of the refrigerator wouldn't come on. It was not a bulb problem. There was something in the electronics. The repairman identified the problem and replaced the electrical board at the back and that seemed to have solved the problem. The tech was excellent.