American Home Shield Reviews

I've been happy with American Home Shield. I was surprised that it's gone as well because you hear different stories. Some people have good experiences, some not as much. I renewed with them, and I wouldn't have done that if they weren't good. They have been as advertised. I've had to call them a few times on my pool pump. We usually put in a claim online, and quickly, we have a contractor assigned. We get charged 75 bucks when we put in the claim. The contractor gets in touch with us, makes an appointment, and usually gets here within a day or two, depending on how close we are to the weekend, sometimes same day. They've made the repairs and it's been that easy.

The washing machine wouldn't close properly. We had heard complaints that maybe the drum was not working correctly. But the repairman said that it should be fine, that it was just the lid mechanism which wasn't working. I've been assigned this repairman before. I like him. He's professional and easy to communicate with. He lets me know when he's coming and when he's done. He lets me know what the problem is and offers solutions.

American Home Shield was in this house when I got it. I never looked for anything else because I've always been satisfied. If I have a problem, they solve it. When the heater wasn't working, I called them for their contractor to come in and take care of it. Whenever I have an issue with that type of a problem, I ask for those guys. They are well-trained and very thorough.

I had my dryer fixed thru American Home Shield. I like the ease of not having to worry when something needs fixing. I just put in a service request and they take care of it.

The claim on the washing machine was great. The timer was broken. It was not going through each cycle. They had to replace the timer. The contractors are good about getting back to you. They're not top-of-the-line, but they do what they can and services to code. However, American Home Shield has doubled their rates. The monthly rate has gone from $50 a month to almost $100 a month per unit. Also, they tell you that they're gonna replace AC units and hot water heaters. But very rarely will they replace them. They'll come up with a reason why they can't. They will repair it forever, but they will never replace them.

We have gotten a lot of really good service out of American Home Shield. It costs around $600 a year and then it's 75 bucks now per time you have a deal that's covered. They have a list of service companies and if it's an approved thing they're gonna mess with it. Their service is normally really quick. I call them for a claim and instantly, they're gonna get somebody on it. Then they give you a list to choose from, and that's really good. Some of these contractors aren't good. But American Home Shield has always had a couple of them. We found some of these guys are the neatest people and wonderful, customer-oriented little service companies, but some aren't. We'll never want some of them again. But that's not Home Shield's fault.

My kitchen sink was clogged or slow draining. A plumber came out and snaked it. It was a small snake and nothing major. The sink worked for just a week. The plumber recommended a venting solution and said something about my pipe not having one. I went with what he recommended to help the sink flow more and for less stoppage. After he did that, the problem actually got worse than before. I called again. He responded yesterday and he wanted to re-snake and I told him, "It doesn't matter what you do. Can you fix the problem?"

When something breaks, I don't have to pay but the service call. The one time when my washing machine broke, I was able to get a new one because the contractor couldn't repair the part. Recently, the top of one of the stove burners didn’t work. I filed a claim online at American Home Shield. It was self-explanatory. Everything was fine.

The heat stopped working and the contractor said the motor went out, and they fixed it right away. American Home Shield's website is kind of confusing in the way they are explaining the stuff because they say that you can do multiple things at one time. But everything is under certain groups in the website, so you can't do everything at one time. You have to make sure it's in the same group. But other than that, it's pretty easy. When you do your claim and they file it, they'll let you know what company is assigned to you, then that company calls you and schedules a time to come out. The contractors have been great. When I did have problems, it was more with American Home Shield and not the companies that come out.

I had some electrical outlets that quit. I went online and requested the service. A guy that has been coming out and helping me with that came out and got everything fixed up. The only thing that American Home Shield didn't cover was the fan part of the light. That was one of my outlets that didn't work. So, they fixed the light. And the fan just sits there. But I would not be without AHS. When I bought my house, there were things that were older. And if they couldn't fix them, it was replaced. I had to have a new furnace last year. So, I was very happy that it more than pays for itself. I would recommend AHS to anybody.

We had water backing up in the basement. American Home Shield sent Alto and they cleaned the sewer line. We noticed it the night before I called in. Alto was out within an hour. The guy came in. He made sure that there was no root damage and when they found there was none, he went and cleaned the line out and then just gave us some tips going forward with the “flushable wipes” and things of that nature not actually being flushable and just gave us ideas on how to go through and kind of running clean stuff throughout the month. I've had some other stuff come up too with our washer. So, it's been nice to have AHS and know that it's essentially a flat rate to get someone to come look at it and fix things.

I had a couple of claims with American Home Shield. There was a small gas leak within my tankless water heater. It was the port that connects the gas exchange to the device itself. It needed to be tightened because you could smell gas. The tech was excellent, very prompt, kind, professional, and friendly. He completed the work very fast and got us back up and running with our hot water.

Our washer wasn't working and the water was not draining. We did an initial video diagnostic. So I had a phone call, and used my phoned and showed them what was going on. They ordered the parts, and the technician came out and fixed it with one home visit. It went so well. But I had one claim that was absolutely outrageous. We couldn't get our oven fixed for nine months and I had planned to take American Home Shield to court before they would address it. I absolutely intend to cancel my service with them and find a different warranty at some point in the near future.

I had a commode that was not working right. I had asked AHS to put in my file two plumbing companies never be sent to my house. But they had assigned it to one of those companies. It was called Pipe Down Plumbing. I called AHS and said, “This ain’t gonna work. They're not allowed here.” They sent a guy out here who screamed and threatened my wife when she is by herself to the point where she locked him out of the house and called the police.

Something was going on with the ignition switch of the furnace. Contacting American Home Shield's 800 number is not that difficult and their customer service was good. The techs got up there within a decent amount of time, too. The first time they came out after a couple of days then for this last call, they came the next day. But it looks like I got some cost that I didn't expect to be with and I don't like that. AHS would cover the furnace, but then they won't cover the cost of installing, something about air quality testing, and a bunch of other stuff which would mean $1,300 of extra cost on me. I need to really check out my policy and see what it covers in terms of outside cost to those appliances when it comes to installing them.

I've only had to submit a ticket through the website and somebody would call us in less than 48 hours. AHS is worth it for getting a new home purchase. But AHS should make sure they vet the companies they use. The very first thing we had was problems with the AC and it was because the company that installed it cut corners.

My heater wasn't kicking on. It's frustrating that on their website, I can't specify what the issue is. I just put "Other" and that's my only option. It would be helpful if I can put more comments so they already know. When the contractor calls me, I have to re-explain it. Other than that, the techs were fantastic. The only reason I have the house warranty is because of the old furnace and for that, I'd recommend AHS. If you have older appliances to keep on the warranty, it's worth it. But if I have newer appliances and some of them aren't covered, that's a little frustrating. Also, when I first moved in, I had an electrician look at a panel because there was some water damage. AHS wouldn't touch it and they do not believe it's an issue. They're just trying to put a Band-aid on it. But from a homeowner's perspective, it makes me uncomfortable that there has been water damage inside an electrical panel.

A few months ago I called American Home Shield because the microwave was not working. I paid $85. Last year, they repaired the same product. So I called them, and then they came and they look at the product. They said some parts needed to be ordered. So, they ordered some parts. They replaced the part. We had a little delay on that because many times they tried to schedule and we are not home. We had to reschedule it and back and forth. It took about four weeks to get it done. Then the next day, I look at it and then it started making a noise. The fan was touching something. So, I called again and I told them that whoever replaced the part need to come and check what was going on. The guy came down and then he saw that some parts were touching to the fan, and that's how he got that fixed. Right now, it's working well.

I like the coverage of American Home Shield. I did a claim for my refrigerator that went out and we were able to get that fixed. I also had a claim for my oven and my washing machine. The techs were not able to fix the washing machine as it was deemed not fixable. But they were able to fix the oven. It went out again then it came back. That aside, the tech was excellent and so knowledgeable. He was friendly and gave me good information on what were the best brands to look for as a replacement. The only thing is sometimes it takes a long time to get the parts because American Home Shield sends the parts to the companies that they send out instead of the company just being able to go and get the part and fix the appliance right away. That is a little time-consuming when it comes to that. But it's worth the money.

The washer was not working. So, American Home Shield sent Cooper Appliances and they looked at it. They thought they could fix it, but when they got back and worked it up with their office and with AHS, they found that it was way too expensive to do versus either giving me choices of some replacements or a gift card to Lowe's towards replacement of what I chose. I ended up doing the gift card because I had a company in mind. I chose to take the money and get a washer and dryer that matched. I thought how they dealt with me was very fair. It was wonderful. Everything worked out very smoothly.

We had an HVAC compressor issue. The tech was good and he knew what he was doing. He was able to diagnose the problem. They had to order a part. It took a week and it was during the middle of winter. I was like, "Hey, what's going on?” But American Home Shield didn't really have to do anything on that one. All they needed was to send somebody. Everything else was under warranty. But props to the guy.

The ice maker was not working. I put in a claim to American Home Shield and everything was smooth and easy. The guy who came was very professional and gave us a lot of information about the equipment, and it was helpful. They asked me what kind of fridge we have before coming. So, they were prepared prior to visit.

My experience was very bad twice. First time it took them 4 months to give me back 100$ for a stove top that the contractor never followed up or fixed the problem. Second time water heater tank was leaking, they did not send anyone for 2 days and when they finally authorized the outside contractor that I called they canceled authorization after he fixed and I paid out of pocket with no reimbursement. Customer service is very bad they don’t do anything, no channels to complain. Basically, they take your money and don’t do service and you can’t complain.

I filed a claim to American Home Shield for a garbage disposal. It was good. The people who came were quick and straight to the issue. They resolved it. Overall, AHS is helpful when things break down in the house. I’ll recommend them.

I had a water heater and a garbage disposal that were leaking. The water heater started first. The plumber told me to turn off everything as they couldn't get to me for a few days. So I was without hot water for a week. They found that the issue was a pipe coming out of the water heater that was leaking into the manifold. It was spraying water everywhere. It costed 860 bucks and that wasn't covered.

My furnace wasn't working. The tech showed up within an hour and the issue was fixed within an hour and a half. I had a great experience with him. With AHS, I like having someone I can call for immediate service. Get a home warranty.

One of our heating units went out. Air Essentials came to look at it, and the tech said he couldn't do anything with it. They needed a second opinion. Another company came out. They looked at it, then they ended up coming out again and looking at it and say they couldn't do anything. Finally, Air Essentials came out and replaced the unit. I had a total of five visits from Air Essentials and the other company. I did the claim to American Home Shield online. I did speak to somebody once. It was after the second company came out from American Home Shield. I just asked what was going on because they sent that same company out twice to do the exact same thing and told us they couldn't fix it. So, I was confused why they did that. I never did find out why this company came out twice for the same reason.

Winston Doors came out and did a nice job. They were able to replace three overhead drive units in a four-hour timeframe. I had them come back once in order to be able to tweak one of the drive units, which they did.

Some of the wires within an electrical switch got entangled, so it was tripping the circuit and several lights and plugs were not working due to the circuit breaker constantly tripping. I filed a claim through the website and it was pretty straightforward. I selected what the issue was and I could put a comment. Whitney T Holdings came out and the tech was super helpful. He seemed to know what he was doing and fixed it.

Our garage door opener was not good at all when we bought the house. That one ended up getting replaced because there was no way to fix it. With the track, we got freezing rain which froze the garage door to the foundation, and it was coming off and bending the track. The technician that came out was able to fix everything. He was running late and was apologetic about that. It was good to at least see that he cared. My father and my brother have American Home Shield and they've had positive responses too anytime they've needed to contact them. Word-of-mouth was the deciding factor for me to get the policy and I would spread it on in a heartbeat.

I filed a claim for the dishwasher and the oven. The contractor who came was helpful. They took their time and were clean. They couldn't fix the dishwasher because it wasn't broken, it was worn. But they did what they could.

My most recent claim with American Home Shield was my washer. When I called them, they directed me to somebody immediately and I had a response from the company within 48 hours. But the technician that came out to my house didn't have his company name on the side of his vehicle and he did not have the proper stuff at the time that he came. I had a washing machine full of stinky water in my house for eight days. Then, he came back out, put a new pump in it, and wanted me to give him a rating on the American Home Shield thing. The whole like thing took around 11 days. What I'm finding is the technicians that most of these warranty companies send out are not reputable. But when I had my air conditioning fixed through American Home Shield a year ago, I did not have a problem with the techs. They were out within two days.

We've used AHS a few times and they're always on time. I've had different technicians out to the house for different things. Recently, A&M Plumbing's tech came out. He was earlier than expected and he fixed the clogged line.

American Home Shield has been a great help. We'll continue to use them. We haven't had to worry about things because we just call, pay the 120 bucks, and the service is done no matter what the cost. Our fridge was serviced several times. We've had microwaves and a dishwasher serviced as well. Recently, Four Seasons HVAC came out. My wife thought the heat pump outside wasn't running properly. She submitted the claim because she thought it was freezing up inside like it had done before. The repairman who came was great.

My son-in-law tightened up the flush valve but didn't tighten it up enough. I had to replace the call in for Prime. They came and tightened it a little bit more. It was a five-minute service call. AHS is a security blanket so I would recommend. I got a friend who joined because I told him it's not an insurance company, it's a home warranty. They're not gonna drop you if you call them about something. That's what they're there for. I've had them for about 30 years. In all these years, there's only one contractor which I would never recommend.

AHS has been helpful. I've had a refrigerator replaced. The one that was here had issues with the ice and water maker. I've also had a repair for my AC compressor and a sewage ejector pump which was backed up. The tech for the sewage issue was fantastic. Recently, my refrigerator went out and the first two contractors had poor ratings. The second one was responsive but then indicated that they no longer worked on that model. The third contractor did a phenomenal job. AHS is reliable. It's a good feeling that I was able to get these things repaired with the service that I have.

I called them about my furnace and they sent someone the next day. We've had extremely cold weather and I'm very pleased with the service. I really like AHS. Everybody they have sent out has been courteous. But now, I'm having problems with my water heater. I called AHS yesterday and the contractor called me today. But they're not coming out until Monday so I'm not very happy about that. Other than that, every time I've called AHS, they've been right on it. I continue to pay them every month 'cause they're always fast and courteous.

I had a dishwasher problem that I could never get resolved. I got another dishwasher and had to pay for it. If I had gone to a dealer like Lowe's, then AHS gives them a check. But because it was a used washer that I got from somebody else, I didn't have any recourse on my insurance. That was disappointing to me that I couldn't be given anything on it because I could get it cheaper the other way.

The handle of the microwave broke off. Ericksen Appliances got out relatively fast and they fixed the issue. When I read AHS's paperwork, I was like, That's a pretty good deal for 400 bucks a year." Things break and what happened would have been easily a couple of hundred dollars. This is definitely a good program AHS has going.

AHS has been good in their response to whatever you need done. You could talk to a representative which makes the process much more easier and they get back. They'll get in contact with whoever they need to get in contact with and you get a quick response from the service provider as well. One of the vendors I use through American Home Shield is Greenway and I've used them for a couple years for services on the air conditioning unit. They come out as always and will give you a heads-up phone call to let you know how far they are from your residence, making sure that somebody's home when they come. They do what they're supposed to do and they will give me feedback as to any issues if they found any.

3H Electrical Systems was great. We love them. They came for my daughter's closet light, which wasn't working. They were available and quick to respond. American Home Shield has been the best in terms of all of our home warranty companies, so we're very happy.

I had a blocked toilet and it took almost a week to get the repair guy out. He did not fix the issue so I hired another plumber to deal with it. But generally, it’s been good dealing with the contractors as well as the customer service reps from American Home Shield. With every situation where you're dealing with the customer service situation, the contract of service and the understanding of what the level of service may be as a consumer may not necessarily be parallel. But I find the large system replacements beneficial.

I was having an issue with the heating at the beginning of the winter month. The motor was running all the time and it was running up my electricity bill. I went from 250 to 550. I was concerned so I needed a tech to come out and check the unit. Joe's Cooling has been out here several times. So I'm familiar with them. They're good about describing what the problem is and what they recommend. The tech told me to wait till close to summertime rather than having it done now because he doesn't do that service. I have to contact someone else to come in and make sure that the vents are distributing the heat.

The techs were great. There was a quick response and they did what they needed to do. It was a good service. My experience with American Home Shield was very good though the price seems a little higher than what I had with the previous service. The cost has gone up generally. But aside from that, the coverage is good.

American Home Shield came as a referral from my daughter who had a house in Raeford. I trust her and I trust that what she gives me is good information. The very first time I called AHS was because I needed someone to come out and check my HVAC system. The person came out and checked the HVAC and presented with a phenomenal bill, part of which was Freon. I contacted American Home Shield saying my system does not need Freon because I had an independent company out just months prior and they topped it off with Freon. But what AHS was going to do was going to allow me to be charged. It was an extreme amount of money. I did not let that company do any work because they were gonna charge American Home Shield an exorbitant amount of money for something else that they claimed that they were repairing. I told American Home Shield that I was not going with them and I didn't want them.

There was something going on with the heater where it wasn't getting hot enough, and the air conditioner and the heater were activated at the same time. The contractor was excellent and they let me know everything that was going on. Everything is wonderful right now. I had American Home Shield before and I got to the point I couldn't afford them so I had been off and on with them for a couple of years. But I like that it’s hassle-free. When I make a claim, they dispatch somebody out quickly and the techs come and take care of the problem. People need to get AHS.

American Home Shield responds whenever I turn in a claim but it takes forever sometimes to get somebody here. I was having heater problems with our air conditioner and heater. The people they get are decent people but they’re people who bid the lowest on the list to offer their services so they take a lot longer to get out to the house. We've got one guy who comes from Menard to service stuff here in San Angelo. When I had a faucet leak, AHS used a service out of Abilene, who supposedly had an office here in San Angelo. But you have to wait several days for service because they were being used out of town so many places. When you're paying what I'm paying per month and then you're paying the $75 right up front when you make a claim, you seem like you would get better response.

They had to try to fix my microwave so many times before they say they can't fix it. They replaced it and a contractor did the installation. Other than that, I've had a great experience with AHS. Their contractor Clutch did a great job and they're very informative. But if we've been having the same issue with the same appliance within the last six months, I don't want to keep paying $100 for the techs to come again. I understand if it was a different issue, but it's the same thing because the microwave did the same exact thing every time. That happened with my refrigerator as well.

We had a leak which we were told was inside the pipes. It was a major concern because we were told it was a huge leak and it was going to cost thousands of dollars. It was a leak that had nothing to do with inside the house but with the irrigation system. Filing a claim with American Home Shield online is fabulous. But their telephone lines are horrible. They have outsourced to countries such as India and the Philippines. Thus, the individuals have no access to real data and it's going in loops. They choose the contractor and you cannot go back and complain. There's just no point of return to say, “This contractor is not good,” or “That's not happening.” That's a flaw in their system.

With American Home Shield, it's pretty easy to service or repair and there's the peace of mind of knowing that it's kind of a small price to pay per month, but that all your major appliances and plumbing issues are all covered. We've used them over the last nine years for a variety of appliances. I got offered a free home warranty for one year through another company when I purchased my home, but I still stuck with American Home Shield.

For my recent claim with AHS, the faucet handle was leaking. That was then fixed. Then it started leaking from the faucet. The service provided by the techs was great.

I have been a loyal American Home Shield customer for 4 years! The quality of service has made a sharp decline. To top that off they have increased their rates and the cost per service. There are so many exclusions and loopholes that I always end up spending 100s to 1,000s rather than just the service rate. Additionally, customer service has plummeted. While trying to cancel my plan I was basically subjected to behavior tantamount to harassment to continue with the policy - not from just one, but 3 representatives! I had to ask to speak to a supervisor to get the last one to cease. I am not sure why, but I can never get a US representative anymore. They were always easier to work with.

Initially, I thought my claim was for the heater. But it was the electrical switch that had flipped in the electrical panel box. But the first tech made it sound like it was an anomaly kind of thing, that it was loose in there. When I called again, I thought it was heating and air but it wasn't. The heating and air company that came the second time told me that the switch was actually not good and the breaker wasn’t good. So they transferred it to electrical.

The motor of our pool cleaner sprung a leak. The contractor called quickly after they were assigned. A tech then showed up 45 minutes after the office had called and they had an availability. We walked around, he looked at the problem, and then he told me what he had to do. He did the fix and 20 minutes later, the pool cleaner was up and running. Every time I dealt with American Home Shield, it was very positive.

AHS would not listen to the consumer. I'm the person that was caught up and they were listening to a vendor. They weren't listening that there had been a fire and that you can't just replace a part where fire has been. Because to do that, you're risking the lives of everyone in the house. I had to call back to back over the course of a year and a half to get them to, first off, return my call. I wasn't able to get a return phone call until I did three things, posted them on Facebook, Twitter, and Instagram, whichever social media I could find.

The last time I called American Home Shield about the AC unit was about two years ago. Their website changed from the last time I used it so I had to get back into the system. Overall, it was good and easy to do. I did a claim recently. A guy from A-US Air came out and he found the problem. He worked with us, meaning that he replaced the breaker in the unit. We couldn't replace the breaker that was outside. He told us which one we needed to get and we replaced that breaker so he could finish the job. Once I got done doing that, which took about maybe 30 minutes, he came back on site and finished the repair of the AC unit.

This is the absolute worst warranty company on the planet. I am a real estate agent and will never ever suggest my clients use these people. Neither will I be using them EVER again. This is over a month since I called about my refrigerator, it is still not fixed. A technician has been out to my house 4x and unsuccessful fixing the fridge. This is after me hounding him to come out since the very first visit. AHS told me to just wait until he contacts me 4 days after my claim!!! I have had to purchase a deep freezer and mini fridge which I was told was my problem because I did not have "permission" to buy that by the customer service rep. SO I guess I was supposed to just let all of my food go bad while I wait on them.

There was a roof leak and the technician that came out was good. He said he was gonna put a claim in and see if American Home Shield will cover it or not and he did exactly that. It took about two weeks from when I put the request in to when it got approved and then when he came back out to fix it. American Home Shield offered free furnace inspections. So I took advantage of that. However, it took about three months for somebody to come out to inspect the furnace He did find some issues. But I had to call American Home Shield and put a request in because he couldn't put it in. Then I couldn't call and I had to go online and put the request in for somebody to come back out to repair it. I had to pay $100 for the service call and then a completely different team came out. They did another inspection and after that, they came back at a later time with the parts and fixed whatever needed to be fixed. They did a great job.

I had American Home Shield on my Orlando house for five years and I had one on my house in Harleysville for maybe 15 years, before that. The one I have now, I've had since August of ‘21. I like that this home warranty covers stuff. The negative is that sometimes, they're just not as responsive as necessary. When I had an air conditioner take a dump up in Harleysville, we had the two hottest days at 100 degrees and I couldn't get anybody out. There were other people I could call and they would have been there that day. But because they weren't approved by American Home Shield, I couldn't use them. The issue I've had is when I had an issue that needed immediate resolution, sometimes they didn't have somebody. I call them back to find me somebody else and they can't. If I say, “Look. I know somebody that'll do this. I can make a phone call. They will be here today.” They tell me that would be on me.

My sump pump stopped working in my basement. The tech came out and he was there for about an hour and fixed everything. For this last repair that I did, I got the email after sending in the claim, and things usually work pretty quick, but I never got a confirmation email and to what day they were gonna come. The one problem I have is that a lot of times, the service calls have to be in the middle of the day, and I don't work and sit at home in the middle of the day.

I move houses and I've had American Home Shield on every house. I had them at my last house and at one of my rental homes. Their claim process is good and easy. You just go online. The cost is pretty good too and it's easy to budget. I'm happy and pleased with their services. The only problem I had with contractors was when the compressor went bad on my heat pump outside. The third person American Home Shield sent out figured out it was just a compressor and it wasn't a big deal. It was repaired and I was happy.

I was having an issue with my heater not working. When I turned the thermostat up for heat, it would not heat. The tech that came out was very professional. He had to replace some part and at that time, it looked like it was fixed properly and everything was working. I've been using American Home Shield for about 10+ years now and I've had several issues they fixed fine. They had done a great job.

I had an electrical problem and the contractor took care of it. I also have a claim for the stovetop and Comfort Pros ordered the part. Someone from American Home Shield called me and said that they'll call me back when everything has been completed. But the part hasn't come in yet because no one called me to schedule to put the new parts in. Overall, I love American Home Shield. They're excellent. They usually take care of the situation. If I'm having a problem with any of the companies that are within their network, I let them know about it, and then they will use another one.

American Home Shield took a while with my oven claim because the first contractor, Sears, said that they came out but they never did come out. My issue started in October and the first appointment was supposed to be in November, but it just got taken care of. Initially, the lady wanted me to pay another fee again but I told her that I've already paid my $75 fee. Then she had to authenticate something and then see that nobody came out before they got somebody else out again. It could have happened quicker. Other than that, it was a good experience. The second technician came from Atomic Tech and he was great. He identified the issue and explained it to me. Then he came back out and took care of it. I'm glad American Home Shield didn't send Sears again. I did specify to not send out anybody from that company.

I'm not liking American Home Shield's service at all. I had a claim on my plumbing and Gator Drain said the well was the problem. They also looked in my leaking faucets and stuff but they said they got to have a separate work order. I paid $150 and literally, they took out a toilet and then put it back. That was pretty much it. Now, our AC unit is broken and May Heating and Air came out here for about 30 minutes, ran some tests, and said they have to replace it. It's been two months. We keep calling AHS but they said they gotta talk to May's. We live in Florida and we have no AC. Right now, I am not a happy customer.

AHS is convenient. So far, the technicians I've had to deal with have been fine. They've been prompt, they come on time, they come in, do what they have to do, and they get it done, and they do it in a timely manner. When my furnace wasn't putting out any heat, I like the fact that when I had to call back because the first one they put in only lasted six days, they were very prompt in getting my matter handled, especially with us having inclement weather and it was cold here. They were able to get somebody out that same day. I appreciate their promptness and getting on top of that, making sure they got that handled so I wouldn't have to be cold.

Working with the contractor was really smooth. The tech rekeyed all the locks. I told him how many keys I wanted and he gave them to me. AHS is great. My claim experiences have been easy. I've done a claim for a dishwasher and a washing machine. The same guys came out and did those.

AHS is okay, but the problem is the people that they're sending are taking advantage of the customers. They say a lot of things are not covered and they use words, modification, which is no modification. For example, you get a water heater, you put it on, take it in and out, and they will say, "Okay, we need to modify this." But if you get somebody else, they will say it's a simple in and out.

I've done some claims with American Home Shield before. I went online and paid the service fee and then they sent a technician out either the same day or the next day. When an old air conditioning unit failed completely, AC Wizard came out. It was very smooth, competent, and quick. American Home Shield is responsible for everything from the point after I make the payment. But I stumbled on that first response about what they were doing. They offered to pay what was covered in the contract and I decided that I wanted to do more than that and upgrade that system. So, the fact that they charged me whatever they charged me was not an issue for me. They did provide me with a competent source for writing up the replacement. We've had four claims over the years and in each case, they've responded quickly and had very competent technicians out and got the problem resolved quickly.

I had a garage door issue that American Home Shield kept putting a priority on. But I eventually went down to the store and ordered a new garage door opener that had a battery backup and all the keys on the outside of the wall, and then I had it installed. American Home Shield tried to find somebody to come out here to do it. But I was on the emergency cable. So that never worked out. Also, I was in Kelseyville, so it's hard to get somebody out there. They said they were having a hard time finding somebody that was gonna go through the insurance. But they gave me 85 bucks back and I took care of that. Overall, I’m satisfied with American Home Shield.

It has been a bit of a struggle to get the stuff done. The automatic email notifications were good. Once something happened, American Home Shield was usually good about sending an email through. But when there was an issue with their providers not communicating properly, that was an issue. We were trying to get our furnace looked at and taken care of. And the people that AHS had coming out here were missing an obvious problem. We had to get somebody else that they didn't support out here to figure out what was wrong.

The contractor American Home Shield sent out the first time, which was around the holidays when my wife does a lot of cooking, came out and changed a couple of light bulbs and within a week, I had the same problem. When I contacted them back, it took a while. The people wouldn't even answer the call. I called AHS back and they couldn't reach them. And when they did, the person came out and said, "He changed one of the bulbs that had gone out."

I’ve had a good experience with AHS. They had to replace a motor on my garage opener and the tech was cool.

AHS is a little pricey. I've often had to pay for things outside of the coverage. There were issues over the summer with my AC unit and there were a lot of things that were not covered and I had to pay the difference. Something happened recently with the garage door and there were some things that are outside of what is allowed. This happened three times when I had to pay the vendor directly. AHS can improve on the coverage and its pricing structure.

I had a plumbing issue and the tech who came was on time. He advised of what I could do. American Home Shield is beneficial in case something goes bad.

I called American Home Shield on Saturday for my washing machine, and it went through an automated line. Appliance King then reached out to me 5 past 8:00 on a Monday morning and the repair man was great. He visited, knew what my problem was, brought the part with him and fixed my washing machine. I really liked him, and I would like to have Appliance King again if I need them. On the other hand, I have a claim still out from October with A&E. I called American Home Shield again this morning, and supposedly, they could not get a part. I can go online and order the part, but they can't. I am not pleased with American Home Shield nor with A&E Appliance Repair. American Home Shield used to be very good, but they've gone downhill, as has all customer service. We are discussing whether to keep it or not.

One weekend, I had seriously hot water, which was hotter than normal. The next week, I came back in and I had no hot water. I called American Home Shield and setting up the claim went very well. The tech replaced the heating element and the water heater is working good. Having this coverage with AHS, I like the peace of mind that if something breaks, I can get it taken care of.

I have an ongoing issue where I had a new thermostat installed because the old one wasn't functioning correctly. It's my downstairs thermostat, and it's connected to a gas furnace. It turns off whenever it receives a heat call for it to kick on and start heating the house again. It resets and reboots the thermostat, and it's inconvenient 'cause the whole process takes five minutes for it to get back up and connect to the Wi-Fi. The repair people traced the wiring harness and said everything was connected to the right color wires. They replaced a heat capacity switch, and it's still doing it. The technician was very polite and professional. Unfortunately, he couldn't figure out what was going on with it. I have an eight-month-old, so I'm busy and I just never called them back. American Home Shield hasn't gone above and beyond to resolve this one issue and I didn't receive follow-up from them. Besides that, everything's been positive and I'm happy.

I had a claim for the washer and dryer, and I ended up having to change technicians. So the process took about a week, but it was because I wanted to find the people that worked on it previously to come back out. But they were able to repair it, and they replaced what they couldn't repair. Each time you call American Home Shield, you get a different person. So there can be a language barrier at times and then, other times, it's fine. But for the most part, the customer service is pretty cool. It seems like they've done something about the language barrier because I didn't have that issue the last time I called in. Having American Home Shield eases my mind because I couldn't afford a new washer and dryer at the time. That was a load off of my mind. What they couldn't fix, they replaced.

I called American Home Shield for a clogged drain in the shower. They were able to send a group out the next day, and the problem was quickly resolved. The contractor was very timely and quick. It was an excellent experience.

The dryer wasn't heating and it wouldn't spin. Getting through a rep wasn't difficult. They told me who the contractor was and I was familiar with who they were talking about. I got a call back that same day. They came to my home the next day. The techs were professional. They introduced themselves and explained what they would be doing. When they checked out to see what the actual cause of the dryer not working was, they informed me that they had to order the part and what kind of part it was. They also told me about the back order and kept me informed every step of the way. Now, my dryer is working perfectly.

Everything is working out well for us. We have a lot of coverage with American Home Shield, so we hope we could build on it and see how far we could go and wouldn't have a course to switch to any of their competitors.

I had Shield Plus plan. I got it for a 60 year house I bought. When it came time to deal with an age related plumbing issue, they flat denied entirely. When I cancelled, they: 1. Delayed until I crossed the threshold for billing me another period (last call took 25min, only takes a min to sign on), 2. Charged “admin fee” of another month in addition to the month they finagled from the customer service delay.

MS Services was sent by American Home Shield for a regular heater. Everything went really well and they were pretty responsive. It took a little bit longer than expected but overall, they did a good job, both American Home Shield and the services company. The tech seemed to know what he was doing and diagnosed the problem quickly and was in and out relatively quickly each time. Our heater is working ever since he came out and fixed it.

When May Heating, the contractor, first told me what the issue was with my unit, they said they had to order the part. I asked them how long it was gonna take and they said that it would probably be about a week before the part would get here and then they would come back. But I had to keep calling them and American Home Shield. I could never get an answer. They said they were waiting on the part and then they said they were waiting on the technician to turn in something. It took them a while because it got cold. I had gotten a thing once that said that the techs were coming. They didn't come that day, so I called and I said that I got an automatic message. The rep said that sometimes, it does that but I wasn't scheduled yet. But once the tech came, they took care of it quickly. I like American Home Shield. They have great service.

Austin Appliance came out to deliver the dishwasher but didn't install it because they said that there was a leak. So I had to call American Home Shield and have them send out a plumber. A plumber came out and said there wasn't a leak. So, I paid $125 to have a contractor come out that didn't need to be there. I wasn't too excited about that and I'm trying to get reimbursed. AHS’ customer service said I have to wait for the plumber that came out yesterday to submit his report in order for me to be able to ask for a reimbursement on my deductible. So I don't know yet how it turned out but they just said they’d give them 24 to 48 hours to figure it out. AHS is fairly good and I'm happy with the service. The customer service is always willing to help. The only thing I would have an issue with is sometimes, the contractors aren't available for a week or two so it takes a while to get something fixed. And I don't know if that's the contractor or American Home Shield.

I had an issue with clogging and American Home Shield sent someone. It was difficult making the appointment with the assigned company because they didn't have an opening for quite a long time. They told me it would take almost two weeks but I told them that I cannot use my kitchen, and they did it in one week. The tech was good and very professional. He found the problem very quickly and fixed it very easily. Overall, my experience with AHS was great. I had three occasions that I had to call and every time, it was good.

Our sump pump was broken, and it took me about a week before I was able to make the call to get American Home Shield out here to get it fixed. It's a simple process. I did it via a recording, and now, it has been resolved. We'd have the contractors come back again if we need to. In fact, they came back a week later because something wasn't fixed correctly. People should look into American Home Shield.

I called in my claim and it was simple and easy. They gave me the name of the company that will be in contact with me. That company called to schedule the appointment. The techs explained what was wrong with the appliance and said they had to find the part. Everything was efficient.

The company that American Home Shield sent out to do the microwave said they won't do anything until it's moved out from the cabinet. They said it was installed improperly and they won't fix it because it doesn't have enough ventilation. American Home Shield approved their estimate but I haven't heard anything else since. But overall, American Home Shield is a good company. They respond well.

We had our kitchen sink and something in the bathroom worked on. It was all perfect. We've had good experiences with American Home Shield on everything we've done. The techs were very nice and informative. They send out good text messages and information when people are arriving. American Home Shield gives me peace of mind. If something happens, I'm not gonna have to come up and take a lot of money from savings to try and take care of some of these issues. We used the home warranty on our air conditioner and with our pool equipment. It works.

My recent claim experience with American Home Shield was great. It was quickly resolved. A.R.T. came very quickly. The heater was not starting on. Having AHS is very convenient. It's much cheaper for me having them than paying directly to a contractor whenever it’s needed.

When I called AHS, the lady walked me through and said they'd make sure that whoever comes out, they could check the heat and AC. I felt comfortable and she helped me out. She gave me the information, told me I’d get an email, and that I'd be getting a call from the contractor. So, I went to make my appointment and within the next hour, the contractor texted me and told me that they had an available appointment the next day.

American Home Shield has been wonderful. The men they have sent have been so courteous and so nice. I'm elderly and I stayed back in my bedroom most of the time and they call when they get to the door so I know to come and let them in. I even left the door unlocked for the latest man that worked on my freezer the last time he came. When he called, I told him to just come on in. United Air Temp was sent for a plumbing issue. They were wonderful. We had something that my daughter would find down in the basement. She doesn't let me go down there anymore, but she comes here two days a week and she would find a spot down there. They came once, checked everything, and said everything was fine and none of the pipes were dripping.

I recently used American Home Shield for the washer and dryer and microwave. The washer was maxed no matter what load you put it on and then it got so bad where it started breaking my glasses in my kitchen. With the dryer, it came on but it stopped spinning. Then the light bulbs in my microwave went out. I called the claim in on a Friday. The contractor came out on Tuesday the following week. The tech said he knew what was wrong with it and he had to order the parts. The ordered parts came in about 10 days later.

Antech Appliances came out when the washer wasn't functioning properly. The guy came in and took care of it for us. He cleaned it. It was quite impressive that he came in within two days. He was very professional. Right now, the washer is working okay.

The claims process was okay because American Home Shield was calling with money, and then, after one hour, people who were doing the job was calling me to make sure the appointment was okay. For the air condition, the contractor came out the same day. But for the garage, it was after one day for the guy to come and fix it. Overall, it was a good experience. Everything is working now.

They have increased the monthly amount and anytime I have a problem, I have to pay the service fee which is another problem for me. Plus, when the techs come out, I have to pay for any parts that they have to add. Recently, my heater was not putting out warm air. I had to pay $75 for the tech to come out. He said the issue was a wire that was causing the heater not to put out warm air. Within 14 days, I had to call him back because the same problem exists. Another tech came but AHS didn't charge me $75 the second time which was great.

Our microwave shorted out and we couldn't use it at all. The techs checked it out and ordered a replacement for it. Once my son-in-law picked out a microwave, it was installed in a week and a half.

My dishwasher was leaking. I submitted a claim online with AHS. For this experience, I was pleased. The selection and delivery of the dishwasher was straightforward. But when the installer came to install it, somewhere along the line, it didn't get communicated that when they delivered the dishwasher, they also needed to deliver the installation kit. So he wasn't able to do his work and had to make a separate appointment and come back a second time to do the work.

My last claim went great. The techs installed a new double oven. AHS has done a great job living up to what the warranty is about. If they can't fix it, they'll replace it.

The guy that came out for my recent claim with AHS was polite and nice. But the faucets, we had them here prior over 13 years old, and we just did a remodel a year and a half ago. Now, this brand-new faucet, he was telling us the reason the handles are twisted and it leaks is a calcium buildup after a year and a half. I don't know how he really knew that 'cause he didn't take it apart. He just looked at it. I also called American Home Shield today and they said they don't cover calcium buildup. So, I'm gonna have to call a regular plumber. I've always been satisfied with my experience with AHS. But I'm not very satisfied with this.

I had a leaky pipe under my kitchen sink. The tech that came out did that job fine. The only thing I didn't like was I had a clog and then he tried to tell me that my cast iron pipe under my house was broken, that it was that. But when I opened up my cleanout, the water was coming right through and it was clear. That felt strange that you wanna recommend several thousands of dollars worth of work when there was no evidence of it.

For my recent claim with AHS, I had two heaters that would not light. I submitted the claim on the phone to American Home Shield. But Bennett's Heating and Electric had the wrong number, an old number that was listed to an account. They contacted that old number, which wasn't me and they said they didn't need any service. I called Bennett and I said, "American Home Shield says you will be here by 10 o'clock." They said no, it was cancelled by the homeowner. I said, "I'm the homeowner. I didn't cancel anything." They said, "Let us call American Home Shield back," and they came out. It was amazing. I love them. They did well. It didn't take them long. It was fixed and ready to go.

My appliance malfunctioned and some parts required replacement. The tech did what was required. AHS is pretty good. They attend to problems really quickly and the service is very nice. Don't make the mistake of not signing up for a home warranty.

The bathroom was leaking so we had to continuously put towels or a bucket underneath but it's been fine ever since it's been fixed. It was excellent speaking with American Home Shield’s third-party vendor. They asked me what time I was available and they came right away. AHS was great to work with. It was easy, reliable and got the job done. Overall, I'm very satisfied.

We’re dealing with a claim with the microwave and we're in the process of waiting for the replacement to be ordered. The microwave itself is available right now, but the trim kit is not. Generally, it’s been good dealing with the customer service reps at American Home Shield but there have been times that I’ve been frustrated. I'm still sort of going on with a heat and air unit. In December, one of them quit working and I called another heat and air company to come and see what the problem was after American Home Shield's people had come. They said that they would not pay for the part that they needed. So I called an outsider to come in and look at it and they fixed something. But apparently, it wasn't the right fix.

The washer wasn’t working properly and I called the claim in and it was very smooth. The customer service people were very nice and helpful. Parts were ordered but when the tech came in to install the parts, he found other things wrong. So, American Home Shield ended up replacing the entire washer. So, it works. It's a good thing. The contractor was very polite. But there's one issue that hasn't been resolved yet. When the washer went bad, a transmission was ordered and they ended up not putting that in. I have called twice for American Home Shield to come and pick up the parts. It's a big box and it still hasn't been picked up. I would like to get that out of my house. My problem having this transmission picked up is very frustrating. Still, the experience with AHS has been very positive and they've been very quick to handle my problems with the appliances that I have. They seem to respond quickly.

I've used the website once or twice, and it's good. Recently, my HVAC unit was having some intermittent problems and the heat wasn't coming on. I submitted a claim online, then I had a discussion with someone over the phone. The tech American Home Shield sent was very knowledgeable, and he fixed the issue. All in all, American Home Shield is a good company.

I had an issue with the water heater. The techs were able to diagnose the problem. They were great and friendly. The whole thing was super easy and the explanations were clear. It was great.

American Home Shield is very good. I called for a furnace repair, and they sent repair people who changed out a piece and did some cleaning. They had everything with them.

Every time I do a claim, it would take a minute before American Home Shield finds somebody in my area. After I submitted the claim for my washer, it took about three months for someone to come out. American Home Shield said they couldn’t find anybody in my area, then when they sent somebody, she didn't do anything. I told them at first don't send them out there.

Rite Way Electric did a good job. The doorbell didn't ring. So, they had to put a new bell on it.

Every claim experience I've ever had with American Home Shield has been great. They always provide the service without any push back, they're as timely as they can be, and keep the house running. Most of the contractors are good. Every now and again, we get a dud, but I'm also in a weird spot. I'm technically in a city, but it's not really a city, so we're limited in who is out here. I buy a home warranty for all of my clients and everybody loves it, so they always end up renewing.

Dealing with American Home Shield’s customer service was great. I called them and they said the issue was covered and they set up the appointment. The tech was right on point and very respectful. You can't go wrong with AHS. That was the best thing that I ever did.

The outside unit wasn't functioning properly and the tech who came out was fantastic and courteous. He explained everything that was going on. He called and let us know when he was on his way. He replaced the motor first and that took about a week but that was the week between Christmas and New Year. The heater is now performing perfectly. American Home Shield is great. It pays for itself easily so I would absolutely recommend it.

We used American Home Shield to rekey our new home and the website was easy to use and it worked out well. It was very quickly when I was told they got my request and shortly after that, they could tell me which locksmith was gonna do the rekeying. I've had a very positive interaction with AHS. We've only used them for the one service, but they exceeded my expectation.

I like American Home Shield because they cover all my major appliances. It's very convenient to just go through them. When I call to explain what I think is going on, I have to make sure that I cover everything. The service may say to do A, B and C but when the service provider gets here, it may be a D or an F. Twice, I had to call and get another person to come out. Once, they had to come back twice because they had to fix a part. But I've been pleased with the service providers that American Home Shield has provided to me. The payment is becoming pricey though. I got my renewal notice today. I'm gonna do a research to see if I can find somebody a tad cheaper. It used to be a $75 charge, but now it's $85. I understand everything is going up but I got a budget I gotta stay within.

American Home Shield has been good. It's very easy to submit tickets, and they usually find someone to come out within a few days. It makes fixing and maintaining the house much more efficient. The customer service reps usually resolve the issue as well. Recently, I had a toilet that was broken. The first time, the contractor came out within two days of submitting the claim, but it turned out some kids threw some toys down the toilet. He wouldn't have been able to fix it by just snaking and doing common things. He came back a second time, took off the toilet and did extra work that wasn't covered. He ultimately ended up fixing it.

My toilet was running water after flushing. The plumber replaced the workings inside. He was very pleasant and worked efficiently. It hasn't stuck since. However, there was another thing that I thought about after I scheduled him. My garbage disposal is not working, so I was gonna have him work on that too. I wasn't able to get a ticket in time before he came out for that second issue. They said I'd have to call in and create another ticket rather than just have a second repair added to that trip. It would be nice if you could just call in to American Home Shield, say there's a second repair and add a second ticket to the request without having to do an entirely new one.

Doctor Cool called, made the appointment and showed up on time. The guy was really nice and was only here for about half an hour at the most. We just needed batteries in our thermostat. I'm happy with American Home Shield's service. They handle the problem fine, but it may not be worth the money. I wouldn't necessarily recommend them because what I pay monthly, when I add it up for the year, and then how much benefit I get from it, I could cover those expenses myself.

ACI came for some electrical problems in the house. They took care of everything including my backup generator though it wasn't covered. I've dealt with ACI ever since trying to get my backup generator, and I've been happy with them. I'm happy with American Home Shield as well. There's no long waiting time to get anything fixed.

The washing machine was making terrible noises and my dishwasher was giving a funny code. When the guy came, the dishwasher was no longer giving the funny code, so we could only fix the washing machine. He was very courteous and helpful. Having American Home Shield, I don't have to worry about who to look up to fix something. I know that they have the people that are good at what they do.

I filed a claim for the issues with the furnace. Everything was seamless. I had a great experience.

American Home Shield has always been Johnny-on-the-spot. I am very happy. Their contractor did a good job fixing my furnace. I've had them fix other things too, like my washing machine. I have appreciated having them. Their technicians are very accommodating. I don't have anyone that can fix anything around here, so I have to rely on paying American Home Shield a little extra and their contractors come out and fix whatever it is or they tell me they will replace it if they can't fix it. That's a good deal for me.

Precision Appliance Repair was prompt. I had a leak. They did a diagnosis and quickly returned and got it taken care of. They did the work in a clean manner and got me educated. What's nice about American Home Shield is they take care of the problem. I've used it before and had one guy that came and did the washer. That took a little while. But Precision Appliance Repair was awesome.

We had a leak under our kitchen sink. Initially, I thought it was our dishwasher, but it was a shutoff valve that is for the sink and the dishwasher. The first guy that came out couldn't fix it. He said I needed a plumber. A plumber was supposed to come out but canceled ‘cause he got stuck on another job. He eventually came out a couple of days later and handled the situation. He tightened the shutoff valve and it stopped leaking. He said as time goes on, the valves loosen up. He showed me what to do if something happened again.

The one time that I used American Home Shield, it was decent. It was easy to give a call when my heating system went out and have their contractor come out. That was convenient. The guys were very informative, explaining everything and walking me through what to expect. They were very timely as well.

The furnace was making excessive noise when it was turned on and it was constantly running. I called American Home Shield and made them aware of the problem, Then they assigned Bennett Air and Heating to the claim. They came around and looked at the thing. The guy made me aware that the unit is over 30 years old. He checked the noise if something was going on within the system. The resolution was that he did what he could do to quiet the noise down in the computer. But he said that eventually it needs to be replaced. I called American Home Shield back because it was going on a good week and I haven't heard anything back from anybody. That was when they told me about something with the system was not covered. I thought that American Home Shield would have covered the whole thing.

I had a tenant report an outage in the electrical box. There was a hold up with the electric company because it was a holiday. But once I called them, it went fast again. They educated the tenant in a very prompt and professional manner. However, the site is not as friendly as it should be with all the technology that's available. I was on the site and I had to call in.

American Home Shield sent a company out for the air conditioner. The guy was very nice, sweet and professional. Wen he came, the air conditioner fan was turning on. It just wasn't blowing cold air. But after he left, the fan wasn't even turning on. I contacted the dispatcher for the person that came to the house and I contacted American Home Shield and neither one of them solved my problem. When I called American Home Shield, they told me that I had to wait 24 hours, and that somebody was gonna call me to give me another appointment. But I still haven't heard back from them. It was horrible. The air conditioner is working now, but my husband fixed it.

One day a few weeks ago, the AC was not working, so we did set a request for somebody to come and see it, and when the company came, they told us that they had to replace a part. They were like, “Well, instead of replacing that part, we can call you for a new AC.” The AC that we had in the house was really old. So, they told us whatever the insurance gives for the part, we can include it into the new AC. That was what they did but I don't know how much the insurance covers. I was so confused with that. We had to get a loan for that because I called American Home Shield and they were like, “No, it didn't get approved.” The company replaced everything. They also said, “Well, if you change everything, you'll have AC today. If not, the part is gonna take a couple of weeks.” I have two babies so I was like, “No. Yeah. Just replace it.”

I had to pay the trade fee because I didn’t know what the problem was. The contractor came out and did a diagnosis. It was my sewer line, which is outside in my yard. It was all worn out. But that wasn't covered. So, I ended up paying for that with Draingo Plumbing. But American Home Shield is a much better company. I would recommend them over others.

I've got two HVAC systems in my home, so they've already replaced both within in the couple of years of each other. They've come out for a stackable washer and dryer unit. They also fixed another washer's agitator. With Dependable HVAC company, it was changing out a heat pump in the AC unit. I needed to speak with a representative when I was trying to get an understanding of what was going on with the claim, and they told me I had to pay out $800 out of pocket for stuff that they don't cover. Other than that, that was it, then it was approved. I've already recommended multiple friends to American Home Shield.

We've been with American Home Shield for six years, but we didn't start experiencing issues until about the last year. It's been the same technician that came and it's been fine. American Home Shield scheduled the service and the technician showed up. The first time, he was running a little bit late but it was no big deal. He got the job done. We didn't feel like he was upselling anything, which is always a plus.

I gave American Home Shield a phone call to submit a claim. Getting through an agent depends on what time you call in the day. But once I got through, everything was okay. It was decent. The first tech that came out said we damaged the sink. So we had a second opinion. The second tech said that it wasn't wear and tear. It was just leaking from the bottom. It was nothing I did wrong. So they changed the sink because it was cracked in the bottom.

We had the plumber come out to fix the faucet in our second bathroom bathtub. I reached out to American Home Shield online. I like their website. It's easy to use. The plumbing company had to come out for two visits, but that was because they had to get a prior approval. But they were here about an hour to fix it. We've had a great experience with American Home Shield. They're responsive. It seems like they use reputable contractors to do the work.

I like American Home Shield and I don't like it. I have had problems with some of the vendors. We had trouble with the claim, and they did reimburse us for some of it, but the vendor that they used for a plumbing issue told us something that was false. I had a personal friend plumber come out there who said they wanted us to do work that would have caused us to tear up the floor and replace a bunch of plumbing. We ended up having to get our own personal plumber out there, and then I had trouble getting reimbursed by Home Shield. So that particular claim ended up being a problem. But the rest of the claims have gone well. The rest of the vendors have been friendly.

It was 20-degree outside and my heat decided that it didn't wanna work. I had to do something on my phone, and something online to set up my appointment. It was user-friendly. They asked me what timeslot was best for me. I talked to a person at some point, and then it was automated. The reps were professional. The contractor had to order some parts, the parts came in, and they fixed it. They told me it would take a couple of hours, but they were done less than that. The guys were pleasant. I paid American Home Shield $125 for the service call and it was covered on the plan that I had for what was needed. So, when you are a person who doesn't know anything about repairs, you need some way to be able to pay for things that's not going to break you. It worked for me.

When I have an issue, I call American Home Shield and a contractor comes out and checks it out. My recent issue was an old AC unit that finally went out. The compressor went bad, is what they said. The tech was very professional. We went ahead and replaced the whole unit because it was an older unit that took the older Freon, and it was not feasible to continue. Everything works good.

The water pipe in the floor had broke, and American Home Shield took care of it. I had a good interaction with the contractor. From the first time we used them, we liked their services so we always request for the same company again. Everything is great. The only issue that I have with American Home Shield is when you phone in to talk to customer service, they don't understand what you're talking about. They're using offshore services. They should call back a couple of times to try to get your problem solved because for my electrical claim, it took a long time because the first contractor they sent out didn't do the job. He just came in, looked and made a report and said it wasn't a normal wear and tear. It took me a while to get somebody to understand me.

I had two people come out here and they tried to charge me a lot of money to do a repair. They told me I was gonna have to take the wall down and do all kinds of stuff to fix the issue. I've been dealing with the issue for a long time because I couldn't afford the repair. I set up a claim online and the Home Shield website was wonderful. The techs from Spry Plumbing came right away and they were awesome. They fixed three leaky faucets. What I like about it is that because they contracted with American Home Shield, they're not coming out here to sell me anything. They're not coming out here to say, “Well, we think it's gonna cost you x amount of dollars.” The tech is not gonna do it for the cheapest, quickest, and fastest way out. Spry Plumbing knew how to do the job and got out as quickly as they could so they could keep their relationship with Home Shield good. I'm always telling people to sign up for Home Shield. They're good.

When my furnace went out, I did a claim to American Home Shield online. had to pay the 125 fee, and they sent somebody out on the next availability date. The technicians did a good job. The first tech wasn't able to resolve the problem. It had to be replaced in its entirety. Then on the second visit, they were able to replace it. I had to pay $1,300 out of pocket. I didn't get a specific answer on why. I know things are wear and tear or outdated, but I didn't know how they do the scale of paying out of pocket. On TV, it appears you pay the fee and it's covered but I guess it was just part of it.

I have done both online and phone claim submissions with American Home Shield and it was very easy other than waiting to be contacted by a technician. I did a claim for some appliances last month and the tech was excellent. I am not very handy so having this warranty is good because I have access to people who know what they're doing if something is wrong with the appliances.

American Home Shield's price is reasonable. 10 years ago it was, "You gotta sign up for one or two years." But now I like that it's month by month. And it's easy to file a claim and have the contractor come out. I had a contractor come out for my AC once, and it was a faster fix. The guy was helpful and nice. He sorted it out. And this one with the leak stuff in my shower, it wasn't a leak. The guy came in and checked around it. He used a moisture meter. I got to confirm there wasn't one. There was a dripping noise in the wall, and he said it was thermal expansion because it's cold outside making a ticking noise.

The tech from American Plumbing and Drain came a month ago, and we were positive about the experience. Everything was done quickly and the technician was very competent. The claim with American Home Shield was to check the clogs in our pipes. They gave advice on how we can improve the water tank pressure. No actual maintenance was done, and it was just a few quick questions rather than the deep work. We were happy with the technician himself. He was on time. He answered all of our questions and we are happy at his responses.

There was a leak and Grade A Plumbing came in. The only problem was it was on Friday, and they said they couldn't come until Monday. The service people at Grade A said their contract doesn't require them to do weekend repairs, but the guy who came was good. I've been with American Home Shield for several years now and the only issue that I have going now is that their rates have gotten pretty high. I had to talk to them recently because the rates were high, and they made a concession. My contract renewal is in March and the person I spoke to said, "We'll reevaluate in March." If you can afford it, it's a good thing. A lot of people are buying these things from public service, electric and gas. This covers a lot more.

I had a leak from the downstairs toilet and a leak from the bathtub faucet upstairs. I called American Home Shield and told them we had a problem. Joy Plumbing was really good. I liked them. The gentleman they sent out was professional. He knew exactly what to do. He knocked it out. He even ordered a part that was still under warranty. And then when the part got in, they came back and fixed it. They finished the job.

I have a claim on the fridge with AHS. It stopped working. The technician came in and he said that he needs to order a part. He did that and it has to come from American Home Shield. But still, I don't have it. I have to call every time to know the status. No one is reaching out to me to ask for status and update the status. We also had another claim recently. When you turn on the TV, and then open the garage, the fuse is tripping, so we wanted to find out what happens, but then the tech was telling me that I had to have a separate wire, or I have to separate the line and he said that's not covered.

For my recent claim with AHS, our garbage disposal stopped working. It wouldn’t turn on to grind up the contents in the disposal. The techs that came out were very good. They replaced it with a new one. I haven't had any issues since that day. I commended them for their professionalism.

Our washer sprung a leak suddenly. I contacted American Home Shield and very quickly, they notified me that they had selected the appliance repair company that would come out and take a look and confirm what the problem was, and they did. However, it took them a few days 'cause they had a fairly heavy work schedule and that really wasn't that big of a problem. Then they diagnosed what the problem was. They had to order a part and had to wait for the part to come before they could come and install it. Once they got it, we arranged a day for the tech to come out and do the repair. The tech was here for 10 minutes and the problem was solved. I was satisfied.

The customer service of AHS is fine. We had an interaction with them that left me questioning whether or not we're gonna continue with them. It runs good and bad. When it's bad, it's very bad. For our recent claim, our heater was malfunctioning. All Pro Services had to diagnose the malfunction, obtain the replacement part, and then came back out and replaced it.

The people that I interact with at AHS are horrible. They have such heavy accents, I can barely understand them. It's very frustrating. I've even had to ask for another person to call back because I was not able to understand what they were trying to tell me. I had one service call where I really thought it would've been cheaper to replace the appliance than what they spent on the parts to repair it and I didn't understand that.