American Home Shield Reviews

The service of AHS has been good. I like that I don't have to worry, I just call them and they will take care of everything. You also don't have to worry about your out-of-pocket repairs. You have to pay for the service call, but if you compare that with buying the whole appliance, it’s worth it. I had an issue with my dishwasher and it was fixed. The company that they reached out to called me the next day and scheduled an appointment with the technician. The tech was very knowledgeable. He explained all that he was gonna do.

American Home Shield seems to be better than the others that I've had in the past. Recently, I had issues with my washer and they were able to get a technician out who determined that the parts were no longer in production. So they sent me a gift card so that I could go get me a brand new washer. It was a very easy process and it would have been quicker but the day that the washer broke was the day that we were leaving for a vacation. So while I was on the road, I called AHS and they said the technician would call me back. But when the technician called, we were still on vacation. So I had to tell them that we were not going to be back for a while. But when we were back from vacation, we arrived on Friday and the technician was out the following week on a Tuesday. And it took another seven days for them to determine if the parts were available, then another two days to get the gift card.

I like AHS. When we had a plumbing problem in the kitchen, they sent out a tech and we paid them $125. But they told me that they couldn't fix it and we had to end up calling John Moore to fix the problem. $125 was not worth giving away if they couldn't fix the problem. Plus, we ended up having to pay $900 out of pocket. Other than that, the customer service of AHS was good. When I wasn't getting heat from my hot water heater, they sent someone out and they were able to fix it. But they said the hot water heater needed to be replaced and AHS wouldn't cover the replacement because they said it was still good.

My AHS warranty covers a lot of things and it’s saving me some money. Usually, the contractors that they send do a good job. But some of the people they got contracts with aren't any good. When that happens, I usually call them back, tell them I'm having a problem, and ask if they could provide a different contractor. Recently, I called AHS to file an electrical claim and it was easy to get a rep. He took my request and contacted a contractor. Then he gave me the name of the place and told me that they would call me and let me know when they were going to be here. Afterwards, techs came in and fixed a couple of ceiling lights. If a friend of mine needs a warranty, I would tell them that AHS would be a good company to try.

American Home Shield doesn't cover anything. I was trying to get my air conditioner fixed and they sent out a company several different times. It never got fixed. Another company still didn't get it fixed. The contractors are not worth anything. I paid them 125 for them to come out and say, "It could be this and that," and didn't do anything. It's not worth getting a home warranty company. AHS put me off from trying any other company.

I am compelled to express my extreme dissatisfaction with the service provided by American Home Shield (AHS) insurance. My recent interactions regarding a refrigerator issue have left me thoroughly frustrated and dissatisfied. I initially contacted AHS to address a problem with my refrigerator, seeking a resolution to the ongoing cooling and ice-making issues. Despite multiple service visits, the problem persists, and the so-called "fixes" implemented by their service professionals have proven to be ineffective.

I had two issues and AHS responded in a timely manner. I called their number and it was not difficult to get a rep. One of the claims I had was for my garage door and it seems to be working okay now. The other one was for my garbage disposal and the first tech who came out said that it wasn't in his field. When he checked it, he said it was an electrical problem. He relayed that back to American Home Shield and they set up another person to come out here.

Our AC and furnace were having issues. So we placed a claim and American Home Shield pretty promptly assigned us a company, Placer Heating and Air, who came out and diagnosed it. Unfortunately, the extent of the issue was pretty major. So the warranty deductible didn't cover the cost of replacing it in total. But it did discount a little bit of the service we ended up going with.

We were having a draining problem and the contractor couldn't do anything under American Home Shield. They did a small thing that they could do but they had to come back and do a heavier duty job that we paid for. American Home Shield's contractors are usually great and the coverage is a safe thing to have to get something fixed that could cost more if we didn't have it. Whenever somebody says they'd buy some property, we tell them they should get some sort of home insurance and we recommend American Home Shield.

I recommend American Home Shield to other people. I had a contractor come and repair my dishwasher. The water would run, but the soap was still stuck on all the dishes. I also had a contractor come out and fix some faucets. I had a couple of faucets that were broken, and they were all included in one bill. Then I had three faucets and they fixed them all, so I was satisfied with that. The plumbing contractors have always been good.

My AC unit was going loud. It needed a compressor. The contractor was able to take care of it in a timely manner. Sears was supposed to come out and see my ice maker. I have two parts already but haven't received the third part yet. They rescheduled me for the 31st of this month and get the parts. They said they reordered the part.

I'm disappointed that American Home Shield doesn't cover much. We've had multiple problems and we were under the impression that they were gonna safeguard us when we bought our home. But it's only cost us money. We pay a monthly service then if we have someone come out, we pay for that too. But there's not much they can fix. The only thing that's covered is an AC. Nothing behind a wall or a door can be fixed. It's all cosmetic stuff or some things that we could fix ourselves. It's not the big issues, which is why you would have a home warranty. I'm probably not going to renew for that reason.

The claim for the water heater was perfect. Usually, when I have a claim with American Home Shield, it's always good. They do it right away and professionally. Except this time, it wasn't fully done. The last claim I had was the garage. They fixed the spring but didn't fix the remote where I press the button and it opens. I have to manually do it.

Tin Smith Mechanical came out for my most recent claim and it was very straight-to-the-point. The tech evaluated what was wrong with the AC. I needed a new capacitor and a new motor or a new fan in the AC outside and they had their truck with almost everything I could have needed, so it was a quick stop. After an hour or so, they were heading out and my AC was fixed. I like it a lot and it was more convenient. I've had other contractors come out for the washer and the refrigerator, which isn't the end of the world, but they had to order parts and then come back when the parts arrived a week later or so.

Having AHS, I like the ease of initiating a repair. I had a plumbing repair done and it was all good with the contractor. They put a clamp on a leaking pipe and everything is functioning fine now.

Of all of the HVAC groups that have come for my various issues, Certified Heating & Air who worked on our most recent claim was the most interested in helping. I really appreciated what they did. They did their diagnostic, we talked about it, they updated the core, and then the unit worked for an hour or two. Then, it didn't work and I texted the tech back. He gave me a few pointers and we spoke. He came back out and found that there was a second failure mode that he hadn't picked up on the first one. He got through with American Home Shield and got it taken care of. Regrettably, the unit took two weeks to get when it was 105 degrees, but that's not the fault of either the contractor or American Home Shield.

I had a heating issue and the company that came out did a great job and resolved the issue. Everyone that has come out, agency or company, has been great. I've had more issues with American Home Shield than the contractors. I had a service provider that couldn't get me service prior to Christmas and AHS didn't wanna switch the provider. Also, sometimes it's a battle to get things communicated properly. A lot of times, you can't understand who you're talking to when you call in. But other than that, it's a great service. Getting connected to a contractor and not having to come out of pocket as much are the most valuable things for me.

I used American Home Shield for some toilets that were leaking. That experience was good. They sent a guy out. He diagnosed it and fixed it the same day. Recently, I submitted two requests. The first one was for a leak. A guy came out and said he tightened something up, but I still had a leak going. He should have seen where it was leaking. Another plumber came out and he said something was handtight. He tightened it with his hand. I had to pay $100 deductible both times. In the meantime, I had water damage. It was under my sink. But now, it's all torn out and I had to file an insurance claim, which is not good for me. American Home Shield let me down. I left another provider for American Home Shield because I had them in the past and thought they were good. But this incident makes me think about leaving.

The dishwasher would run for 15 minutes then it would stop running, throw a code and there would be a couple of inches of water in the bottom of it. The repairman who came was a pain. We did not have a working dishwasher for three months on the first one. I feel like he was a new hire. The dishwasher is seven years old and you could hear the drain pump struggling in it. After he Googled, he told me that I just needed to move my drain hose the he left. He did not even turn the dishwasher back on and do a test run. I turned the dishwasher back on, and 15 minutes later, it threw the code and wouldn't drain. I went to the American Home Shield site and put in a ticket that it still wasn't fixed. Two weeks later, he came back out and said that it was probably the pump. He called his manager to ask if he should replace the entire pump or just a part of the pump. The manager told him to replace the turbidity meter. I work in an environmental lab. I could tell straight up it was not the freaking turbidity meter.

When we bought our very first house in 2000, it came as part of the thing where you get a free year of American Home Shield. And because, at the time, we lived in a older home, we decided to keep it. We were in that home until 2014, and then we built a new home. We had such good experiences with American Home Shield in the past that we re-upped with them even though we had a much newer home. I like the fact that I can pay a monthly fee and don't have to worry about having to come up with thousands of dollars out of pocket all at once. The repairman who came for the fan motor on the AC unit that went out was fantastic. He was able to diagnose the issue quickly, showed me what was going on, and told me that he was gonna have to order a part. It was fixed very quickly.

We like American Home Shield. We've had them for 25 years in three houses. I try to let people know that it's an excellent service to have. Sometimes it's hit or miss with the service but when I explain to them that I don't want a particular company to come back ever again, they send somebody else. We had a hot water tank that exploded at the bottom and an HVAC issue. They fixed them both. Unfortunately, at the beach, it takes a long time to get somebody there. It's not that many people in the area to work. It’s isolated. Temperatures were extremely hot, and I had to wait seven days for somebody to come out to fix my HVAC. I had to go to Lowe's and buy a portable air conditioner to use in my bedroom while I waited for them to come and fix it. But once they came, they were superb.

The claims process for the garbage disposal was very smooth. They decided it was like I said - not able to be fixed. It was leaking. They went out, got a new one, and replaced it. But for the dishwasher, it took multiple trips. The contractor put $20 worth of parts on it and punched their ticket. There was an issue with the rack inside. They replaced the carrier on that. As for the other issue, they put the new seals on. But this dishwasher is 17 years old. Those seals lasted for 16 of the 17 years, and we run the dishwasher every day. The replacement seals lasted 60 days and it's back to leaking again. The new seals that they put on must be the cheapest seals known to mankind. Now, I have a towel at the bottom of my dishwasher as we run it. Because it's past my 30 days, if I call it in, they're gonna put a new pair of two cent seals on there.

American Home Shield and their techs are outstanding. I know a little about what the guy did for me and he was happy to go over them with me and critique him on some things there as well. We recently had an ice storm and when the power surged on a lot of my equipment, my appliances blew out. I need to call American Home Shield again in order to set someone up to come out there to look at my appliances. I need them ASAP.

It's been simple with American Home Shield. It's app-based. When you need appointments, you just sign into your account, tell them what the problem is, and one of their network people will schedule an appointment and come out. Flesher's Refrigeration was excellent. They had a few items to call us back on because we had questions, and they were very prompt on calling back. But I'm not so impressed with the plumber that American Home Shield sent out twice. I feel he's a scam artist. The last time I had the same issue where I needed a plumber to come out, I asked them to assign a different vendor, which they did. But it was further away and I ended up cancelling that service call because we figured out the problem on our own.

American Home Shield is a little overpriced and it's sometimes sold as a total home warranty, but it's not. It's like a warranty for appliances and systems, but not an actual home. As long as people understand the coverage and what they pay for though, it’s great. When there was no heat coming out of my dryer, we ran through the website and we were given two different phone numbers and an initial appointment date. The contractors then called me to let me know that they needed to move the initial appointment that was originally made through the website. When they arrived, they diagnosed the issue and realized that the heating element was bad. Originally, they were gonna order a new one because they didn't have the one that they needed on the truck, then they realized they could repair it. They were great. They repaired the heating element, reinstalled it, and so far, so good.

When my shower was leaking, I followed the steps to file the claim through the app, and it was easy. The repair guy that was assigned had me text him a video of what was going on and he said he would be there at a certain date and time. He came and fixed the problem. The handle was leaking, so he just had to replace the part inside of it.

When I call American Home Shield, they quickly respond. Recently, they had my furnace checked and the tech was very professional. However, now, I have to pay 100 all the time when I call for service. I changed the information for my payment, and American Home Shield called me because my debit card wasn't updated. That was how I found out that I had to pay more.

Customer service has been good. I like to call American Home Shield on the telephone so I can get a name and have a contact person when I call versus chatting with somebody online. Most of the time, when I file a claim, they text me the company's name to let me know, and the company usually reaches out to me and we work around each other's schedule.

I like American Home Shield. I had them in Colorado for almost 11 years, and it's been almost 30 years since I've been dealing with them. They're a good company. I call them and within eight hours, somebody will call me back and let me know that the technician is coming. The technician will call and tell me when he's coming and what day and about what time. The technician will also call before he gets here and tell me about where he's at and how long it will take him to get here. When he's here, he cleans up everything, double-checks the job and makes sure the unit works. I'm satisfied with the service. My dryer quit recently, and when the technician came out, he had it up and running half an hour later.

Every time I call American Home Shield to get a service, they do great. Recently, they had someone come in and fix the panel board upstairs for the AC unit.

Six months ago, I needed to have an air conditioning repair done and I did the request by phone and email because there was some confusion. I tried to schedule it online and the system didn't confirm it. I also talked to someone over the phone, but they didn't look at my account and they scheduled another one. I got charged even though the guy didn't come. It was a little confusing, but we got it straightened out. So it was fine.

With American Home Shield, I don't have to worry if something breaks. All I have to do is submit a claim, and somebody will come fix it. Everybody that's ever been to our house through American Home Shield has been wonderful. Recently, our air conditioner was not cooling the house at all. I did a service request on my phone through my account, and it was super easy. I love it. Also, our unit was so old and it couldn't be fixed, so we had to get new units. I would highly recommend American Home Shield.

Sometimes when I call American Home Shield, the people I talk to aren't that experienced. And a couple of times, they had to get the people who were doing the work on the line. Customer service is not always that good an experience. And sometimes, they don't understand what I was talking about. Recently, AHS had to end up replacing my AC. But it took a while because they tried to fix it several times. It finally stopped working. And they said, “You need a new one.” I've got a couple of people that knew what they were talking about and were able to help me. But a couple of times, they weren't, and they had to get the Comfort Expert on the phone.

American Home Shield gives homeowners peace of mind. My husband has a busy job. So, it takes some of the pressure off of the marriage when we could contact somebody and they would come out and handle it. Some mechanic wasn't cooling. I called. American Home Shield. I got through quickly. Normally, I would do a request online because they have that option. But I like to request L&L because their tech has done a lot of work for us and he's great. So, if I have a specific request, I would call in and see if that person is available. But we've had some come out and it has not gone well. We had to do a case with AHS where we were escalated to a specific team that handles those types of issues. But it was always resolved even if it has not gone as well as we hoped.

I had several plumbing issues. I filed a claim with American Home Shield. The contractor came out, and it wasn't the garbage disposal. It was something else. It was between the garbage disposal and the dishwasher. I couldn't figure it out. But they charged me for the garbage disposal anyway. They only let me put one item. They didn't let me say, “I think it's a garbage disposal,” or ”I'm not really sure because I'm not a plumber.” They ended up resolving it, but I had to pay for both of them. I had that same issue where I had to pay extra to fix something because it was installed incorrectly, so I understand that. They left a big hole, so I was worried about critters coming in. I called A1 and they said, “We'll report it to American Home Shield,” and they would have to come out. They never came out, and I ended up having a handyman fix it.

I thought American Home Shield was a good program, but it's not. I have a specialist that could do something but they're not in AHS' network. I have to use their network of people but they aren't qualified all the time. It would be nice to be able to expand the network. We had a pool heater problem and a pump problem. It was the plumbing problem because it still leaked. Last year they wouldn't fix it. And it was the heater because the heater would get fixed. American Home Shield tried to charge me too much. Clearene came and I had to buy my own pump because Clearene said that AHS wouldn't cover it. So, I ended up buying my own pump and paid Clearene to put it in myself.

If we had an issue, it has been very difficult to get someone from American Home Shield. It started out well. I even referred AHS to other friends. But as of late, things have changed. Customer service is not as quick. If I had a lot of problems, I would not get a person. So, to do it online, sometimes we got specific things. When we first got it, we were able to tell somebody something. They would tell us, “This falls here. You can do this.” And we could get something done under one visit if it was two things related. Now, if the choice is not there online, it’s difficult. And it's almost like, “I gotta choose one thing or the other.” And we haven't been happy with that.

It's a racket going on. I had an issue with my refrigerator door. American Home Shield sent out two different one star rating service providers. So, I called AHS and said I was a little concerned. I read all the reviews. Majority of them said that these contractors come out and write up the work order so it appeared that it was the customer's negligence. It happened to me. The first gentleman came out. My refrigerator door's hinges came off. Told me everything was fine. I waited. When I called AHS, they said, "The claim is denied due to what the technician wrote up." I said, "Ma'am I don't agree with that. Can you send out another one?" So, they sent out another gentleman. His rating was a 1.

Having American Home Shield is convenient. It gives a sense of security that if anything went wrong, they would repair it. They don't work for big things. If there was a minor crack that has been in a stove for 20 years, they won't do anything. They won't repair. But for newer appliances, they're good. Also, they're not very fast, but they solve the problem. My AC motor was bad and AHS replaced it. It was taken care of. It was two days during the heat wave. It was fast. I also had a repair for a stove. AHS did it within four days. The techs didn't speak a lot of English, but they took care of the problem.

If my appliance breaks down, AHS would come and fix it. But the $100 upfront fee that you have to pay is a minus on them. I found somebody that was cheaper and they do the same thing. Other than that, the companies that AHS sends out to your house pretty much do things in a timely manner. They sent the electrician to change my ceiling fan out and the service was fine. I also had a claim for my faucet where the techs had to replace it and that experience was good. But when I had a problem with my refrigerator, the techs had to get a part for it and it took a little bit of time. Aside from that, when a tech had to come and fix my toilet, he stayed here for two minutes and said that it was fixed. But about a couple months later I had the same problem. They had to come out and switch out the whole kit on the inside. That was another $100.

In order to get things done, it takes forever and has in the past. This time, it was awesome. My hot water heater's light went out. It's not talking with the representative that's of concern with American Home Shield. It's getting someone out here in a timely manner. But that was not the case this time. The person came out quickly and got it taken care of. He was wonderful. However, I've had AHS for 23 years and over the time, I have been very dissatisfied. Because there was one time in the summer when I didn't have air conditioning for over a month. And getting my hot water heater taken care of would take 10 days or it would happen another time frequently. After several attempts with my air conditioner, AHS provided a new one. Hopefully, AHS would improve.

We got a swimming pool in the backyard. American Home Shield covers the pump. That's the reason we kept it going. For our refrigerator claim, AHS did what they could do in a timely manner. They sent the tech's recommendation for the value of the refrigerator. It was so old that the ice maker couldn't be replaced. And he told us that it couldn't be repaired. Get AHS.

I do my claims online using American Home Shield's website. The site is great. Typically, they give me the name of the contractor or the company that the ticket’s routed to, and their contact information. I have peace of mind knowing that I can just submit a ticket, especially if it's something that comes on sudden and typically, within 48 hours, somebody's here or responded. I have not had any issues at all with contracting companies. Every one that's responded has been professional and courteous. They've come and done their job and if there was something they had to order, they let me know.

I'm happy with American Home Shield in a lot of aspects but it only takes a couple of bad experiences to sour somebody's opinion. My entire job is contracts. It was cut in black and white that there was a refusal to honor AHS' contractual agreement. I was displeased with my dishwasher. I opened the dishwasher and it fell out of the hole. So, I submitted a claim and AHS took my money. The contractor came and said, "I can't reinstall it. They won't pay for a reinstall," even though it clearly states contractually that they cover faulty installation. And they said, "You need to call the people who installed it." But I bought this house with it in it. I didn't install it. It was because it is a newer dishwasher, but whoever the previous owner of the property had installed it did a piss-poor job within a few days of whenever we took ownership of it. They refused to honor their contract in that instance.

Out of the three times that I've used American Home Shield, I had one bad experience. I call because I couldn't get through from the app. They updated their something so it kept logging me into my old account. I anticipated a contractor to come. It was for my washer. They came, but were in a rush. It almost came off a bit rushed and rude. And whatever the tech put in the report, which I disagreed with, was not valid. AHS will cover other repairs. But they don't cover anything for the washer. I've used them two other times, and those were very good. I would encourage using AHS.

We've had some bad and good experiences with American Home Shield. The service request is easy to put in. But sometimes there's a waiting time, which is not good when I have something broken in the house. Also, the techs are a hit or miss. But they're better than worse. Our most recent claim was our heating system, but AHS couldn't help us because they gave us a lot for our hot water heater. We had to wait weeks for it, and for it to be installed. So, we had somebody else fix it. Also, my dryer door was broken and I had to wait a week for the tech to come back. But he was nice. We got a replacement.

Many things were wrong with my washing machine. It cost more to fix it than it would be to replace it. So, I was given a voucher to buy a machine. However, I came out of pocket $200. I took the money and bought what I wanted. I'm happy with American Home Shield.

I had a problem with an HVAC and I felt like we got the runaround with American Home Shield. They first sent someone. They told us one thing, and then they found other things. Then it was getting dragged out, so I decided to get it fixed another method. I was really disappointed with that. We had a recent claim and JT’s Electrical came out. They were decent. I kept getting a short, and the tech fixed it, but it still blew out. He fixed it right away. He even asked if there was anything else. He was able to fix another issue, but I had to go out of pocket with that because I needed another electrical outlet because there was too much power going to one outlet. So, it was gonna keep shorting.

Sometimes, the service with American Home Shield is good. Sometimes, it is not. We get things done though. We've had them for the refrigerator, dishwasher, dryer and we've had them for nearly anything one can think of. We had plumbing problems recently and we had to use them. Working with the contractor went well. They had to come back another time. They had one faucet, but they didn't have the other one.

The techs have all been very good. We ended up having to replace the ac units. However, American Home Shield didn't cover anything. We spent $18,000 but they didn't help. We weren't happy about that. Other than that, we've been pleased with everything they've done.

I don't like having to do the automated thing. It's all right. But I speak to foreigners when they finally answer, and I prefer to speak to an American because I can understand them. Also, the tech for my stove kept being late. He would say, “I'm sorry. I was in a car accident.” And the next day, he would show up. Or, “I can't make it here.” The contractors are hit and miss. But whenever I call to make a complaint, AHS would send me somebody else from a different company. And I would tell them, “Don't send that person again.”

I have been waiting for my dishwasher to be fixed since September. Water is leaking from it, causing to ruin my tile and cabinets. I thought they ordered a new part, but I get a call a day ago asking for the serial number. They have not even ordered it and I’ve been waiting since September. I’m so upset. I’m paying for a service I’m not getting. Also, I asked to speak to a supervisor and they said someone would contact me. No one has called me.

AHS has been unresponsive and dishonest to me. I am selling my house and have asked for a receipt for a furnace that they installed under my Platinum warranty. They have repeatedly lied to me and have refused to send the receipt, causing the financing with the buyers lender to fall through. This house has been in the process of this sale for 3 months, and I am now going to be forced into foreclosure all because AHS cares so little about their top level paying customers, that they can’t take the time to send an email with a receipt. They are impossible to work with. You cannot talk to anyone except for a call service with people who barely speak English. I need AHS to reach out to me ASAP to remedy their total lack of customer service. Think twice before giving them your business.

My AC unit broke down and Johnson & Sons put in the coolant that you put on the AC initially to see if that would work. It didn't work so, I had to call again. They came back and said that it was a bigger problem. They called in to replace it and it was replaced. That was closer to the summer. Then, in the wintertime, my heater broke down and I was able to get that fixed. They had to replace the heater as well. And now, it's the water heater. When I called AHS and said it was a boiler, it was actually the water heater and American Home Shield placed the order with a company that doesn't do water heaters. So, they switched the order to another company. But I couldn’t get ahold of them. I was gonna call them. If they don't contact me by tomorrow, I'm probably gonna call American Home Shield just to let them know what's going on. But usually, when I call AHS, they're good at fixing the problem.

We've been a customer of AHS for at least 25 years, maybe more. We've been getting large price hikes for a couple of years. Most recently from $144 to $195 per month. Your price on here is FALSE!!! We're thinking of dropping AHS, and for good reason!! Addendum- Your site, AHS shows rates up to $89.00, totally false info. We haven't paid that little for 20 years!!!

Ces-Tech Heating was responsive and they did a great job. It was just an electrical circuit, which wasn’t a big deal. American Home Shield fixes the problem but you always have to wait in line with their customer service.

Our experience with American Home Shield has been fine, at least on the issues we’ve had. The only problem we had was just trying to get this one leak resolved that seemed to go on forever. It took a while with the plumbing company. But everything else was fine. AHS took care of things. Overall, the technicians they send are much better and more responsive than what I experienced when we were up in Maryland. They're more polite and seem to know what they're doing.

I set up my claim online and it was great because I was able to do it on the weekend, not during the business hours. It was convenient. The first time, the tech from Budget Rooter said everything was great and didn't fix things. So, they had to come out again and the guys fixed the problem temporarily. I had to have somebody else come out a third time and it wasn't Budget Rooter. I don't like that American Home Shield wanna send Budget Rooter every time. I probably had three times where they sent Budget Rooter where there's been a problem. But when there was a situation where I told them not to send Budget Rooter, they changed it. It takes a little bit longer for me to have the problem taken care of because they have to cancel. It's okay. I just don't love their preferred plumber they send out.

The first time that I used American Home Shield was for something with my pool and it took about a month but it got repaired. After that, nothing has gone smoothly. I had a problem with my air conditioning and it took forever. The part never came in and their contractor never fixed it. They had to get another person and then they replaced the actual unit. But they refused to compensate me for the part that they said that I needed to begin with. It's a garbage company. I feel like they use the cheapest parts. Also, the first language of everybody that I spoke to is not English so I feel like a lot of things are just miscommunicated, maybe not even heard or possibly not even understood.

I have had problems with fraud. I was paying two policies for like a year but they only could reimburse me for three months. I can't distinguish which one is which. The customer service was not helpful at all because everything I had to do with them, I had to do through the bank. If I call and make a payment or online payments, I'm still getting both the emails from American Home Shield, like I'm paying two different accounts. I can't still distinguish which one is which. Also, the most recent claim I had was for my dryer and they sent someone out but he did not fix the problem. They said I had to pay them to send somebody else out. I got someone I knew to fix it. It hasn't been too good of experiences lately, but it's not all bad either.

I bought an older house and everything was working when I got in but all of a sudden, the sink was leaking and I couldn't turn it off. The technician said that American Home Shield was not covering it and that was it. I don't like that they don't tell you the issue. I did not get a letter saying specifically why they denied it. The technician sends a report into American Home Shield stating the issue but I feel like as a homeowner, I should receive those reports also. Other than that, I've had very good experience with them.

My washing machine was making a lot of noise. I filed a claim online and I was given the contractor's name and their phone number. The tech showed up when he said he would and did whatever I needed. The service was good compared to my last dealings with AHS. The last time, I got a lot of runaround and the contractor didn't show up twice. Other than that, I'm very satisfied with AHS. They're very fair in my dealings with them.

Budget Rooter came out for a plumbing issue in my most recent claim and they were helpful and they explained the situation. Budget is typically the company that Home Shield uses and I've only one interaction with a Budget guy that I didn't like. Sacramento is a big town and the guy lived on the other side. He was annoyed that I was calling him about this issue, because he thought that it was a non-issue. That was a couple of years ago but every other time they've sent someone here, they've been nothing but courteous and helpful.

Sometimes the service of AHS is good, sometimes it's not. They also jacked up my fee too much recently. My monthly payment has increased a lot. I used to pay about 85. Now, it's 145 something. I'm not too happy about it. I'm looking to change now. Recently, one of the sump pumps was bad. They said they could not do anything about it. They used to be very good, but now they're not.

I have five rentals and I have them under American Home Shield's care. But this year, they went double of what I was paying when I first enrolled. I've been with them for a few years and I told them to drop the price down. I can't pay $1,000 a year then continue to pay them 125 every time I call. Also, every time I've tried to get a vendor out to do or return a broken item, I get into a snafu. I have one rental property in Kingman, Arizona and two in Golden Valley, and I can't get a tech out there because there's no one available in the area.

I always call American Home Shield any time something goes wrong. Recently, my Maytag ice maker was not working and I made a claim. They sent it to Whirlpool but I never heard anything from Whirlpool. So I called them back and they gave JD Appliance. But the other day, I was looking at the manual for the refrigerator, then I started pushing buttons and I had the ice maker working. So I called the American Home Shield for them to cancel the claim. AHS is fabulous and I would recommend them to anybody. They are accurate and they do an excellent job. I've never had any problem with them. They'd say I should be contacted by the contractor in 12 to 24 hours and if I haven't been contacted, I could just call them back.

The washing machine wouldn't drain properly and sometimes it would overfill and flood the house. It happened a couple of times. I called AHS and then we did a video call. It was recorded and it showed the symptoms. Then, the contractor called me and we discussed the issue. They pretty much had everything they needed before they came. However, they weren't able to repair it so AHS replaced it with a brand-new unit.

So far, they have paid for what they needed to pay but in some cases, it's been difficult to get them to recognize that the appliance needs to be replaced. My most recent claim was when Advanced Mechanical AC came out. They had to replace the fan motor on the AC but it was not just that. The fan itself would not come off the motor and they did not have an extra fan. They had to come back in a few days and they got it to function. They were on top of things. I haven't had a problem with any of the technicians that have shown up.

The service with AHS was mostly good, although many times, it could be a week before we could get a contractor. Also, the prices were too high. They raised my rate to 100-some dollars a month last summer and I stopped the service. I was with them for eight years and the first couple of years, it was really good. But then, it started going up every year, even on the years I didn't have claims. I called and I complained and they said their policy is to raise it every year.

Submitting a claim with AHS is easy. My most recent claim was for the refrigerator. They replaced the compressor. Everything's functioning well now. However, AHS is a pain to deal with. Calls are being sent to a call center out of the country. It's sometimes very difficult to understand folks when they're trying to communicate with you. Also, sometimes they'll fix the problem several times before they end up buying a new machine, which is a complete waste of money and time.

My experience with AHS has been good. My washer wasn't working properly recently. I paid my deductible, which is $150. The next day, a technician came out to look at my washer free-of-charge because I had already paid the $150 deductible. He gave me some pointers and some tips. The tech was good. I don't feel like he did anything, other than he told me that we were putting too many clothes in the washer. Although it was a brand new washer, he said, "Just fill it up one-third." Everything's working now. Flash Garage Door Service came out recently too. They fixed my garage. They realigned it. We didn't know that the light beam on each side of the garage had to be aligned properly for the garage to work. Something that we put in the garage hit the little thing that the beam comes out of so it was pointed in the wrong direction. He unscrewed it and realigned it to where the beam could face each other. And that fixed the problem.

American Home Shield has helped me with a lot of things. They've done a lot of repairs for me with my appliances. There was only one thing that they didn't do that I wish they did and that was the insulation in my attic. That insulation had been under a recall and I didn't know it. The people who used to own this house didn't tell me anything about it and I'm not even sure they knew about it. The stuff deteriorated and it was all around in the attic and AHS didn't replace it.

The service of AHS has been good. Every time we've had to use it, we've gotten a prompt call out for a schedule, and everybody's come on time or as scheduled. We had a garbage disposal replacement two weeks ago. We also had to do one claim for our heating was not heating as it should. The benefit of having AHS is having somebody who can come fix it, in theory, at a reduced cost. I'm paying every month, and then paying for a service fee. But if I end up having to do two things or just one thing and it costs a great deal of money, and yet, we don't have to pay the full, then that's a win for us.

I like the services -- I can get my stuff or appliance fixed for a reasonable price. But it would be better if they had an app. On the menu options, sometimes they don't address the problem that you might have so you end up calling customer service to try to get to a representative. An app would solve all of that.

I had a horrible experience with our air conditioning the summer before last. The techs had to come out three times and it was three different people each time. I don't like that you can't choose or keep the same people. Whoever put in the antifreeze that I had to pay $1,100 out of pocket the first time didn't put the sealant or a dye so that they could see where the leak was happening and it leaked again. So, I had to add more and I had to pay again. American Home Shield did not cover that and I was not happy because they were the ones that chose who came out and they didn't do it correctly. So, that cost me a lot. It should not have to be out of pocket so much money if your AC or something goes out big.

Called for service. Unable to get parts, turns out nobody knew who was ordering the parts, the actual repair company or AHS. Turns out AHS and they never did order the parts. Seems like not having AC is no big deal, even if it 100 degrees and humid. 3 months of nothing happening even after being repeatedly being told on the phone parts have been ordered. Turns out they lied about ordering parts and it would easier and cheaper to save 60 dollars a months on paying them and just getting a new AC. As previously stated, worst company ever. The only thing worse than their service on getting anything fixed is their service in cancelling memberships. They even had the audacity to send me a bill to cancel my membership after not repairing my AC. I would rate less than zero if I could.

The contractor worked on three things and did it all at the same time. I make my claims online to American Home Shield 99% of the time. I love the website. Not being mechanically-inclined, it's absolutely a godsend to me.

I've used American Home Shield twice and I'm happy with the services that they provided. My doorbell replaced wasn't working and the guy came and replaced it. It was done in a timely manner. AHS came through and fixed the problem. They're reliable.

I filed a claim online and American Home Shield assigned a service provider who contacted me within 24 hours, and we set the appointment. There was one instance where we had to wait for a part to come in and the service provider kept in touch with me to let me know when the part was ordered and when it was anticipated to come in. When it came in, they immediately called me to set the appointment the next day to come out and install the part. Everything went great. I've recommended them to others because we've had nothing but good experiences. I have been an AHS customer for probably 20 years and I've had them at this house as well as my previous house. They make it easy to file claims online. It’s very simple. I even once had a billing issue arise and they took immediate care of it. I can give them nothing but positives and A-plusses.

I had one of those slow drip leaks that you don't pay attention to behind the toilet. I was preparing for my brother and his family to come up. So I was gonna freshen up the guest bathroom and I noticed a puddle of water. I traced it back with my hand and felt around and saw it was coming from the toilet. I live alone so I don't use it and by the time I noticed it, it had done damage to the baseboard, drywall and the vanity. The contractor fixed that and had to cut a big chunk of drywall out, and replace the vanity and the baseboards.

I've had a wonderful experience with American Home Shield in Dunwoody, Georgia but I've had a terrible experience at the beach. In my house, they have been more than awesome on anything I've ever needed to do. Whenever I called, they came out and did it right away. But I am not using it any longer at the beach.

The last claim was my dryer. It wasn't heating. The contractor came out and fixed it. The tech had a good attitude.

The front glass on our oven randomly shattered. AHS got somebody sent out who came out to look at it and they had to order the glass. But as soon as it got here, we were notified that the parts were delivered, and they were out pretty quickly to get it replaced. The techs did everything pretty quickly and properly. So, I haven't had issues with it since. The warranty comes in handy, so I recommend all my friends to have one.

The guy who came was very knowledgeable and easy to work with. He fixed what he could fix but it turned out to be a little more involved than the one he could deal with. When I have a claim with AHS, I usually go through the internet through their portal first. It was very convenient as far as setting up the appointment. They also gave me appointment options that I could choose from, so that’s a big plus for me than to have to wait for somebody to call me back to schedule something. I've not had that with a home warranty company before, so that was really good.

The garage door wouldn't open. The tech that came out was on time and professional. He showed us what the problem was. It's functioning well now. I'm satisfied with American Home Shield. They have provided the coverage that has been needed.

I did research and American Home Shield was the most affordable, and had provided the most features. My sink wasn't working right. I went on AHS' portal and submitted the request. I've been here 2.5 years. That was the only time. The issue was my garbage disposal wasn't working. The only complaint I have is it goes up every year. But inflation, right? Other than that, I love it. And if anybody bought a house, I would always blow AHS up. “Try American Home Shield. See if they have coverage in your area.” I have peace of mind. I thought I had an issue, and it ended up not being an issue, but it was so nice to know that I could go on the website and find the area it was. Like if it's the bathroom. And the ease, to know that I would pay my deductible and AHS would be on it. They would send somebody to come take care of it, and I appreciate that.

AHS gives prompt attention to my service requests and I can usually request online. But there had been a couple of instances when I requested pool service where I would have liked to have requested a particular contractor because I've been serviced by two different pool contractors that work for American Home Shield and I found that one is quite a bit better than the other. One of them didn't seem as knowledgeable as the other pool contractor. It seemed like he struggled to diagnose the problem, and he would fix the pool, but it wouldn't get fixed. And there have been some instances where he had to return at least a second, sometimes even a third time, to get it fixed right. But to request a specific contractor, you have to call in and that's a much lengthier process where there's a 30-minute hold time, which is not acceptable. So sometimes I just dispense with that because it's too much work.

The water wasn't going from the refrigerator side to the freezer side draining appropriately. So, I called American Home Shield once to have a contractor look at it and fix it. It worked for two months. But it stopped working and water backed up again. I called AHS and let them know. They required me to pay extra another round in order for a technician to come out. So, I told them to cancel my service. That got escalated, and they went ahead, sent out a technician with no charge. The technician that came out was a good, friendly guy. He took out the same pieces on the front panel within the refrigerator. It's like a water heater to melt the ice. And he blew out the pipe that goes from the top to the bottom. According to him, that step was missed. And he said from now on, it wouldn't happen anymore.

All American Home Shield contractors were great and professional. They do the work. They just did a winter check on the AC system. They had a good attitude. And when the stove glass broke, they ordered the part, they came and fixed it. Before the tech went to the house, he asked me if I could take a picture of the stove with the serial number so he could order the part. And in three days, the part got there, and he came and fixed it.

AHS has always been good. We've had claims for the air conditioning system, the washer and dryer, and a dishwasher. I called them to request the service and they arranged for them to be repaired. The techs that have come here were great, too. I paid the $100 in the contract then AHS took care of the balance. But for the air conditioning system, they had put me in a new unit, which they paid for it, then I paid for some of the installation which is what the contract states. So it was done fairly.

I noticed the water in my garage and I knew immediately it was the water heater. I made the claim online and it was very easy. The rep asked me about all the information related to my equipment and I paid the amount. I’m waiting until the contractor calls me. We have American Home Shield in another state and when we bought this house, we switched again to them because you don't have that kind of burden over your shoulder since it is gonna cover everything. It's easy and convenient. The customer service is good. You don't have to wait. I do everything online and right away, they process everything and someone calls me. It's simple. I told everyone they have to check American Home Shield because everything is expensive.

American Home Shield’s service has been great. I reported the issue with the dryer last week and the techs came out and took the dryer partially apart. They ordered a part and it came in and they're coming back sometime between 12:00 and 5:00. It’s a five-hour window, which is big, but it’s expected. It would be a little nicer if they could say they’re gonna be here between 3:00 and 5:00.

I like American Home Shield. They always came through whenever I needed service done, except this last time but it wasn't their fault. I didn't realize that the item wasn't covered, which was why the service couldn't be done. But for the most part, they've come through and they've saved me hundreds of dollars in the long run. AHS sent Suffolk Appliance out and they did great. The gentleman saw what the issue was and there was a part that he had to order. It was fairly fast. But the issue was they were backed up so it took them two weeks to get us on their schedule. I like the AHS app because it's less time-consuming and I can go straight to the links that I need to go through and everything is more easily accessible. The turnaround time is usually within 24 hours. I was happy with the price I was paying back in November but I'm trying to figure out why the bill went up over the last two months.

American Home Shield does a yearly increase without letting you know about it. I called and asked why and told them that last time, the increase was $10 but now, it's 18. The reps don't know why. Another thing is when you put a work order in, normally, they don't debit your account until the work is completed. The last time, I put the work order in and before the technician came out and did the work, they had taken the money out of my account already. I was not pleased with that. The time before that, I had two issues at home and AHS allowed me to put it on one work order. But now, they don't do that. Everything is separate. I've spoken with different people there but nobody can give me insight on anything.

American Home Shield is very easy to use and supportive. We've had it for a while. I can do it online or I can call when filing a request. I did the last two online, which was very simple. A couple of major appliances were either throwing the electric breaker or something wasn't working. AHS sent someone out to take a look to fix it and we went from there. They fixed one of my air conditioners once. AHS is a great company and I liked all the contractors. They've all been professional and very respectful of my property. I would recommend AHS if people needed a home warranty. They're fast, professional and very helpful.

For our recent claim with AHS, the AC unit died. It electrically grounded out because it was running so much. It was a complete replacement and it took them almost two weeks to get it fixed. It’s been great since then.

The customer of AHS is very good. We had a claim during a heat wave and they got somebody out quickly. Myers Comfort was very good. It was a backup in the line. The tech took care of that and he also put a device on there. If the pan fills again, it will shut off.

American Home Shield's website is user-friendly. You can get to the claim page from the front page, which was very, very helpful. But for our last claim, we had to call four times to solve one problem with my heater and it was really cold. I wanted to have the dryer taken off the gas line, but then the gas line was sealed. We've already got a new electric dryer from my mom and dad that we were gonna put in instead of the gas dryer. American Home Shield said that they don't do that type of work. So we're gonna have to have the gas company come out and do it.

The plumber that American Home Shield sent out was a very nice guy. He did a really good job. I no longer have American Home Shield since I sold the house in December. But their customer service was excellent. They did everything that was needed. They covered everything I asked them that I needed.

I did a claim when the garage door just stopped opening. The first time that Cactus Garage came out, the guy told us we needed a new garage door. Then the second time, the other guy came out and said, "No, you don't need a new garage door. You just need the supports." So, he put the supports in, and it's been good since. Overall, my experience with American Home Shield has been good. My only complaint is the price went up from 60 to 80.

After I report an issue, it takes so long for someone to come out until it's bad. The guy that came out to repair the microwave took it out of the screws and put it on the counter, which the first guy didn't do. It was unnecessary. I was sitting there because I work from home, and I saw a big spark. Then he asked me if he could leave the microwave on the counter. He said he needed to order a part, which whatever part he messed up was not the part that was wrong with it. So, then he shabbily left and put it back up in there because he was mad because I wouldn't let him leave it and get out. Then he showed up about two months later, and that microwave would have been on that counter. I told him, “No, because we had a party or something. And I'm not just going to let you leave a hole in my wall.”

American Home Shield is very fast and high-tech. So, there's a lot of communication. They have been quick to respond. Almost as soon as I scheduled a work order on the app, I would get a text and an email saying that AHS has assigned a technician to the problem. The next day, I would already hear from the technician. So, we've been impressed with it and there are follow-up texts and emails asking how things went.

Everything with American Home Shield has always been very pleasant except the two times in the last five years where my service was denied. But my recent experiences in the last year and a half has been very good. It was an easy process to set up the claim. I even got used to setting it up online, which makes it easier. Then I get a text message and an email and a phone call. Everything's fine. But I really have a sore spot because we have a pump that is part of my property and part of my home foundation that takes standing water on my back deck, which is part of the home foundation. It pumps it way out across my back acre. That pump burned out and American Home Shield, through a lot of appeals, said they wouldn't cover it.

I've had a stoppage. Prestige Plumbing has come out a number of times for us. American Home Shield randomizes the contractors so it’s fair for the contractors. But a lot of times, the contractors have people who are smokers. My wife is highly-reactive to cigarette smoke, even if it’s secondhand. We've asked for Prestige Plumbing because we know that their guy, who usually comes out is a non-smoker. We've had them out a number of times. I wanted a new toilet installed. I went out, bought the toilet. They came and installed it for me. They were great. The tech had been out a couple of weeks earlier to clear the same stoppage, but it did the same thing again. And they fit us within the same day. Which was great.

We had an AC compressor and bathroom valve replaced. Everything turned out great. I like not having to come up with all that money for repairs at one time.

American Home Shield replaced some of the things here that would have cost me a fortune. My experience has been good, except that some of the wait times are long. Two years ago, the furnace went out. Nobody came out for over a week because they were so busy. They replaced the motor and the fan in the furnace. But recently, the fridge kept going out on me and the tech replaced the brain in it. That was very good.

American Home Shield is a good backup to have. They doe what they say they will do. If something breaks, they fix it. I just had to pay a deductible, and they scheduled somebody to come out. The tech analyzed the problem, and put the claim in for a new pool heater.

We've done a few service requests and they were very efficient. My washing machine leaked. The contractor came out. I went online, I told American Home Shield what appliance it was. They sent out the proper appliance person. It was within a week, they came out, they saw the problem. They were back in two days because they had to order a part. Twice, parts came quickly. And it went smoothly. Everything worked fine. The person that worked was great. I was very happy.

I've only had to deal with American Home Shield one time and it wasn't very good. I called in a refrigerator compressor on a Friday and nobody works on the weekend. So, I had nobody to come out on the weekend. And whoever was assigned it to called me on Monday and said, "I'm really sorry but we don't work on LG appliances." So, AHS assigned it to a company that doesn't even work on the appliance that I had, which meant that it had to go back to AHS again. "Can you work on an LG appliance?" That's the first thing they should do. So, we were on day four without a refrigerator.

I had an issue before with my AC unit for the second store and it took around four days to solve it. But it's cool. The tech was very good. I told him to stop working and the weather was too hot. He understood it and solved it as fast as he could. He was perfect.

American Home Shield has been great. Any time I need to call and I need something done, they're always efficient. Filing a claim is straightforward. You do it online or give them a call and I've never had any issues. I put a request in for the ceiling fan in my son’s room and the techs came and assessed the situation. They found out which fan he needed for his room and they came back the next day and installed it. It took 30 minutes. I've renewed with AHS every year because they've always been easy to work with.

I've only been in this house I'm in now for about a year and I'm paying $90 a month here. I have another home in Muskogee that I inherited from my father and I insured that with American Home Shield years ago. It's maybe worth 30,000 and I started out with them at $75 a month. The last renewal, AHS raised it to $125 a month. I didn't wanna cancel but I did because I was a loyal customer who started at a certain level and every year, they raised it some percentage. And regardless of what the property was worth or what the repairs were on that property, they just arbitrarily raised it to this ridiculous amount per month that is way more than what anything in the house would be worth. They were only concerned about raising it so each year, it went up with no thought that I've been a loyal customer for probably 20 years. If it happens with the house I'm in now, I'll drop them too.

My air conditioner is 25 years old and it’s still working. I thought I'd get insurance just in case it went out. It's fixable. So, any time it breaks down, American Home Shield sends somebody out and they fix it. And it runs just fine. I've only had one problem with a tech in all the years with AHS. They repaired a washer and I told the tech he was not allowed on the property. He threatened my manager that looks over the house. But other than that, everybody has been professional. I just had my tankless hot water replaced last night and the guy was fantastic. He cleaned up after himself, explained everything and left his number.

I love American Home Shield. My air unit stopped cooling and I like that I do the claim online and then the company calls me right back. Sometimes, on the same day. I tell everybody to get AHS. It's worth it.

American Home Shield gives me comfort to know that if something occurs, I'm out $100 instead of taking it on the chin. I used them for my refrigerator and that was perfect. Working with the contractor was good. I'm waiting for AHS to do the repairs on my garbage disposal, which has been approved, but I haven't heard back from the plumber yet. I almost forgot about it.

My furnace stopped working and I’ve had to call American Home Shield constantly. But every representative I talked to was very kind and patient. The techs were nice, very informative and outright professional and kind. The service was outstanding. They replaced my whole furnace and it's not blowing through my house like I expected. It comes extra hot in some areas and not quite in others for some reason. AHS didn't save me as much money as I thought it would. But still, it does save me money.

My dishwasher stopped working and it was leaking water behind it, which was running out under the patio. I contacted American Home Shield and the first guy that came said that they were going to have to order parts, which was for replacement supply lines or replacement hoses. Then, they called and told me they were going to come out and install them. But they brought the wrong parts with them and the guy said that the parts that they ordered didn't work on my machine. Then, the guy put some kind of sealant on the areas that were chewed on the supply lines. It was something that he was squeezing out of a tube and he said that that works really well for sealing those areas.

I did a heater furnace claim online, and the website was good. American Home Shield replaced the whole system, and the installers were professional.

I've been using American Home Shield for seven years, and I like having the coverage. My AC went out during the summer twice, and their website was super helpful. Instead of staying on hold on the phone for a long time, I just entered a claim, then the right people contacted me soon after. The repair people they assigned were awesome. They were very communicative about when they were gonna be there, and they were on time. They explained stuff and talked us through things. They were supposed to get back to us about giving us a new unit and quoting us, but I still haven't heard back from them. However, I can't afford it right now, so I just let it go.

In the past, my experience with AHS was overall satisfactory. But I had an issue with them when they charged me twice for a job. They said the claim had two different things, but I thought it was one charge per visit. I also told them that the same company was coming for both things. There shouldn't be two charges. But in the end, we resolved it and they gave me credit. Aside from that, when we had a plumbing issue, it took the contractor at least 45 days until we heard back from them. It wasn't a bad leak but if there's a leak at home, you cannot wait five days until the plumber calls you.

The service from AHS has been terrible. Even if I tell them exactly what's wrong, they send the wrong technician, I tell them the manufacturer, then we have to start all over again. When I first started, they were a much better company. But now, I'm looking for someone else. Also, it takes a long time for someone to answer the phone at AHS. Most of the calls go to Vietnam and to other places where there are roosters. Very few are in the United States. That's fine but there's got to be a better way of communication.

It's the luck of the draw with American Home Shield's technicians and vendors. People have to vet them. If they don't review them on Yelp or Google, they might get someone really bad, and if they just trust what they're saying, they might put themselves in the hole. When American Home Shield sent a vendor for the AC, it was one from Rocklin, and they said, "You need to replace your whole system." We got a second evaluation by another tech and they said, "Your system is fine," and they replaced the part. Recently, the back of our washer had a leak, and AT Appliance came out, evaluated it, and ordered a part. It took about a week, then they installed the part, and so far, everything is good.

We recommend AHS. Whenever we have a claim, we would put in the requests online, then we'd be contacted by their agency to let us know who the agent would be. After that, that company would call us and we'd set up an appointment. We had claims for a dishwasher and a dryer that were not working, and the vendors we worked with were pretty good. They had to get some parts then they came back. Having AHS gives us peace of mind and we like the ease of finding contractors.

American Home Shield is a little expensive, but the coverage has been good so far. Plus, they have excellent service and response time. When my refrigerator ice maker didn't work, they sent a repair company that was good. They gave me a good quote on what it would cost me to get it replaced. I didn't go with it though.

I like American Home Shield. They've fixed the things that I've asked them to fix. Even at one time, there was a problem with the contractor they used to repair a clothes washer. It was Sears, and that was an awful experience, but finally, somebody at AHS was able to contact the person that deals with contracts. That particular service was not the best, but AHS did their part. While it took a few phone calls, somebody was able to hook up with them and get the problem solved, which was nice. They replaced the clothes washer.

6 year customer that realized that I was paying twice what a new customer would pay and there was auto 1 year plan renewal without needing authorization to do so. Fine print allows you to go into a new 1 year contract just by sending an email stating. They wouldn’t put me into a new plan since there is only a 30 period to change plans once renewal date takes into effect. Customer service was so hard to understand and was rude. Terrible business model. Let a 6 year customer leave instead of offering the rate a new customer gets. I went with Choice Home Warranty instead. Don’t waste your time with AHS.

I was very pleased with the repair people's immediate response and that they fixed the problem. American Home Shield's customer service has always been very good, and I absolutely recommend them.

The last time I reached out to American Home Shield, I called them over the phone. When I had problems with my garbage disposal and one bathroom that the tank wouldn't fill up, they had a plumber come out and look at both of them. He had to go to the office and get the piece that he needed to replace the part in the toilet, then he fixed everything in about 25 minutes. It was all done in the same day, and I've had no issues with them at all. I don't know what plumbers charge today, but I believe I paid a little more than I should have for the work that he did. Besides that, American Home Shield is a good policy to have.

American Home Shield's contractor has been repairing my refrigerator. The water doesn't come out. At times, the refrigerator would go bad after many months, and the contractor would come right back out. They replaced the whole unit on the top. They're coming back out today for the same thing.

The motor in the garage door failed and we had it replaced by the technician that American Home Shield sent out. He did a great job. It was fast. Now, it works like a charm. Most recently, we had a couple of problems with our fridge. We put in a claim for it but the parts couldn't be found, so American Home Shield just paid out on the refrigerator. I was a little surprised in a good way. We ended up taking the gift card option. The fridge still works, so it's a good deal for us.

Any of the contractors can’t just do something on their own. They gotta come out and evaluate the problem, and then instead of just taking care of it, which you would think what you'd be able to do If they're your trusted supplier, they have to report back to American Home Shield, take pictures and get approval. So that's a loss of time by AHS. I had one complaint where they wanted me to go in and take pictures of the problem in my freestanding ice maker. But the ice maker doesn't work and I couldn't take a picture of the problem. So, that waste of time is annoying. And if you ever have to call American Home Shield, good luck because you forever get the message of increased call volume. They’ve had increased call volume for 10 years. They should hire a few more people.

I tried to get something fixed thru AHS and it was a crazy runaround situation. I told them it was a really bad move because I would cancel. There was an issue with a window air conditioner unit that was inside the wall. So, it was a little bit raised. Because the house is a smaller house, it doesn't need a lot of air conditioning. But the air conditioner itself is super cheap and 30 years old. Plus, there were no screws in the back of it to access it to “fix it.”

Great Rates, great service, great product. Great customer support, great conversation. It was so great, I use great every time I am humanly and vocabulary able to. Is this great? I am amazed, how great this is.

My last experience with American Home Shield wasn't all that great. I had a problem with my air conditioner and I would have to upgrade my whole system to get them to repair this little piece. I was getting the runaround. I'm paying 125 bucks a month to American Home Shield and they didn't want to cover replacing the AC. So I was not too pleased. I'm gonna have to finance it myself. I had to have two technicians come out because the first one didn't recognize that it was a problem. He did something and the air started blowing a little cooler. But that was because it wasn't a hot day. Once we had 100-degree weather, I had to call them back to have somebody else come back out and that was when they diagnosed the problem correctly.

I put a service request since December 23 2023 for a pipe leaking under my sink kitchen, they sent a company to evaluate the problem, they charged the deductible, it's been 3 weeks and they haven't come back to fix the leaking. When I call, they don't know anything. It's so frustrating!

It's really bad when filing a service request because you talk to somebody in another country and sometimes you can't really understand them. Recently, I had an AC claim and Air Pro Masters tech came out. He said it could be fixed, but it was gonna cost $1,400. He also said they have to reroute it and he would fix it so I don't ever have to use Freon again. He was supposed to come back but he never did. They sent a second guy out and he said there was nothing wrong with the unit. But it was making a loud noise. I called my friends who have an air conditioning company and it turned out I needed eight or nine pounds of Freon. But Air Pro Masters was gonna gouge the homeowner and screw everybody. They're gonna do something that’s really not necessary. Home Shield should send somebody else out.

Two companies came out to deal with an electrical problem and the first one was incompetent and the guy didn't know what he was doing. American Home Shield then sent out a second contractor who came out and did the work. The techs had to replace a couple of outlets. It was a minor stuff but the guy from the first company didn't have the parts in the truck, so he figured he'd make it a complex thing. AHS spends too much time trying to deny claims than they should. And whenever you have someone come out, you have to pay X number of dollars. That fee is too high.

When I have someone come out, American Home Shield sends people who are not highly qualified people. We had a plumbing problem and the guy they sent was basically just a regular guy with a plunger. He didn't do anything. Also, the first company, K&S Plumbing, wasn't that friendly, and I don't want them back at my house again 'cause they were not good. American Home Shield sent someone else out, and the second company was very friendly and tried their best to help. However, the issue still wasn't resolved. I had to get a reputable plumber out. This past summer, I used the home warranty quite often, and I still have issues with my refrigerator. I don't know why I still have American Home Shield. I'm not 100% satisfied. I just did it 'cause they offered a cheaper amount.

Submitting a service request is somewhat easy, but sometimes, it's difficult. For example, I made a request for an appliance, and they never got it. I had to follow up. I called back again and told them I made a request, then I got somebody else. It was irritating for a while, but I finally got through. However, after all the work I did, they said it wasn't covered. I've also had a couple of techs that told me it's cheaper not to have American Home Shield. I wanna cancel.

I have both American Home Shield and Home Service, and I've never had any problems when I call. Recently, I've had to do the dishwasher, the washing machine, and plumbing. I paid the service $125, and there was one thing I wasn't too happy with. The guy pulled out the dishwasher and repaired it. He did a good job there and explained to us what happened, but when he put the dishwasher back in, he didn't put in the bottom part and we didn't know how to do that. It was twisted, so we couldn't put it back in. However, it's just a decorator so that people don't see the bottom. Having American Home Shield is good, but the company with the dishwasher, they're scheduling this forever.

I would call American Home Shield, they would give me an appointment and assign some contractor, who would call me and make an appointment. They would come out and do whatever they do. And the only thing I pay for is the call and it's 75 bucks. The most recent claim I had was to come and check the heater before the winter came in. They didn't find anything wrong. And the guy thanked me and left, and I never heard anything from anybody anymore. So, my $75 was it. The one before that, I asked him to come in and check the air condition before the summer. That's why I remember one year. Because I called them before the summer and I called them before the winter. Both times went smooth.

I like to call in my claims. I like to talk to the person. American Home Shield's reps are very good, nice, and helpful. They let me know who the person is and when they're coming. So, I always know what's happening. Whenever I have a problem, everybody is prompt and expeditious in getting back to me and making the appointments. And they fix the problem right away. Recently, I had the refrigerator needed fixing. They found the problem, dealt with it and fixed it. The techs are very professional and nice.

I had a plumbing stoppage. Northwest Sundance was very unprofessional. They didn't show up when they were supposed to. When they came, they said that the problem was taken care of, and that they ran water for 15 minutes. I got home the next morning, and took a shower with the same problem. So, they didn't take care of the problem. They came out two other times. The third time they came out, supposedly, they hydrojetted the problem. They left water all over my bathroom. That went all the way into my closet. Then I got something from American Home Shield saying I needed to pay for them to fix the problem. It was $650 for the pipe. I could never get them to tell me what it was that needed to be done.

American Home Shield did a good job as far as getting somebody out here quickly. The oven door was broken. The glass shattered on the front of it. And so, they replaced it. The guy who came out the next day after I put my claim in had to order the part for the oven. That took maybe three days, and he came back and fixed it when the part came in.

The company that we were using was increasing their prices and the coverage was less. So, I switched to American Home Shield because their coverage was better and the pricing was cheaper. It's funny because every time you use it, it goes up and it keeps going up. So, it's almost doubled with them since I've had them. But any time I've had an issue, they send somebody out. It's handled right away. The only issue I ever had was when my washing machine broke, and it is still not working properly. AHS sent a company out, they came out four different times, they couldn't fix it, and they finally sent another person out. They installed everything, but all they had to do was program it. So, it was resolved.

A-US came and played with the compressor and the motherboard of our air conditioner. Supposedly, they changed them out. But until today, it does not run. I tried to contact American Home Shield about it. One day, they called me back and said they were gonna try to do something about it, but I moved on to a different home warranty. I couldn't get nothing resolved at the time for a long time. I was unhappy. Even the companies they tried to come out to do the job had bad feedback about them. They said they didn't wanna work with Home Shield because they don't pay.

I was with AHS for eight years then I went to American Residential Warranty. Recently, I went back to American Home Shield because they cover sump pumps. But their price keeps going up and I'm thinking about going back to American Residential because of that. I started out at 70 something dollars a month and I'm up to $109 a month now. Aside from that, lot of times, they have individuals who don't speak very good English, so sometimes, I have problems understanding what they're saying. Also, I had an issue with Greenway and it looks like every time I call, that's who they try to give me. But I request another person and they go on and give me another company.

Being a single mom is hard, and I like to have peace of mind that I don't have to try to figure it out on my own. When my wire on the outside was cut, I called American Home Shield and told them that my air conditioner was not working. It was easy, and the rep was professional. The repair man was good too. He came out, did what he was supposed to do, and now, my AC is functioning properly. I'd definitely recommend American Home Shield.

My sink was backed up. Once I got American Home Shield on the phone, it's not difficult. But sometimes, it's a long wait for them. But they give me someone right away. The guy came and cleaned out the drain. If I needed a repair, I know I could call and get something done. I recommended American Home Shield to people and they were in it for a while. But they got rid of it because of the problems that they had with them. I have not experienced the kind of problem with AHS that other people have. So, I plan on keeping them. Except, everything is going up. So, I might have to look at it later on.

I always recommend American Home Shield. The AC unit wasn't working the way it was supposed to. So, the contractor came to fix it. Calling was always difficult. The hold was always long. But online is comprehensive, and easy to navigate and place the order. So, I always prefer online.