American Home Shield Reviews

American Home Shield's website is easy to understand. I found what I needed. It's fine. I had a positive experience with American Home Shield. I'd recommend them.

The electrical contractors were great guys. They replaced the part of our ceiling fan that had an issue. They were very professional and they knew what they were doing. AHS can take a bite out of some very expensive mishaps or occurrences. They had a little glitch where they were having problems finding contractors and I still haven't gotten my central air unit dialed in all the way. So, I'm hoping they find more contractors in the service area. They're in a shortage and nobody these days want to work.

For the first few years of using American Home Shield I found their service to be great. In the past year I have had to instances of using a claim and both times hit snags, this most recent being the backbreaker. My heat went out during this winter, putting a claim on with the furnace I was assigned a contractor. The contractor did not have an opening to diagnose the issue for 2 weeks and was also located 3+ hours away. I called to see if we could find a contractor that could come in a shorter time frame. After several days I was told no one could be found, at this point I had to beg to reach out to local companies to come do it before another cold snap came through instead of waiting the 2 weeks. Everything finally got approved and work has been completed. But the final straw is initially after talking with a Stephanie she said reimbursement checks are returned in 10-14 business days.

The dishwasher's door would drop down and fall on my leg. There were also a couple errors that came up on the dishwasher. We submitted a claim with AHS then the tech came out, brought some kind of part, and fixed it. But the door is still having an issue. When you open it, it'll fall and it's like there's nothing there to slowly let it come down. It would just drop and it hit my shin a couple of times. Other than that, AHS has replaced the pool heater and worked on the stove. They've done multiple things and we've been highly satisfied. I also keep telling everybody that they need to get an American Home Shield warranty.

The biggest benefit is not having to worry about what to do when something needs work. I used to travel a lot. So if something went wacky while I was away from home, I could just call American Home Shield, and they would be able to take care of it with my wife at home without me having to worry about it. We had a refrigerator that made a bit of noise. Being slightly a handyman myself, I figured maybe a motor or a fan went out. So, I went online and made a work order. And instantly, I was assigned GE. The tech was a young guy, but he knew what he was doing. And he asked me what I thought the symptoms were and I told him. He pulled off the facing, took the motor out and said, "Yup, that's the problem." He had one in his vehicle. And within 30 minutes of being here, he was done and gone.

When we first bought the house, the lady that I bought it from was also gave us the refrigerator with it, but the freezer broke and she had a call three times. On that third time, American Home Shield ended up giving her a voucher for $2,700 at Lowe's to get any refrigerator she wanted. So, in turn, she gave it to us and we picked out a brand-new refrigerator. That was my first experience and that was cool.

A repairman came to the house and said the claim wasn't covered by the American Home Shield policy because it wasn't a problem. I told him that it was reported to us a couple of different ways that there was no GFCI circuitry in the house. We felt that it's a safety issue. I've always lived in homes where there were GFCI circuitry and sockets that help with safety. He said that the house didn't need to be rewired. They just needed to replace certain plugs with a different type of socket and it was $160 per socket. What threw me a little bit too was he pointed to four or five in the kitchen and normally, they usually do one in each area. They don't do all of them. That seems strange to me. But he seemed to be honest about it. I'm happy with it.

The vanity light stopped working. It appears the wire has been pulled loose. I have to cut the dry wall out before the electrician will come back. He was professional.

I noticed that the contractors that American Home Shield sent out didn't want to be there and I would have to call them back because whatever they did didn't work. When I called American Home Shield to get the disposal turned on, the tech that came out broke my sink and made the whole thing worse. I ended up with a flooded kitchen and a completely broken sink. Then he tried to convince me that I did it. I had to tell him to get out of my house immediately because he made me feel uncomfortable. When he was here, I paid by credit card for something separate just with his company. I asked him, "Hey, is that a secure way to pay?" But he chewed me out. He said, "You're overreacting." That was just weird. It was weird too because he was talking to me like we know each other.

The people AHS uses to do the job work fine. My recent claim was for my dryer. I called them up and they sent someone who was very nice. He did his job very quickly and cleaned up after himself.

I like AHS. They're very good. When I do a claim, there's somebody out here immediately. I would get a call the next day and the techs would come out here and look at it the same day they called me and would fix it the same day too. Their app is also good. It's easy to make a claim and pay for the claim there. Recently, my furnace wouldn't turn on. The techs said it was something in there that was making the transformer blow up. They were good and quick about coming out here.

The fridge was fixed once or two times and then on the next time we called American Home Shield, the tech said it was not repairable anymore. It wasn't cooling. But I'm not 100% sure what was wrong with the fridge totally. The tech never totally told me. He just sent in his thing to American Shield. But it was very easy to send in a claim to American Home Shield. This is the best service ever. It worked. It was wonderful because my son lives out there and we own the house, so we just put the claim in, and he was able to get another fridge. We are more than happy with American Home Shield.

Having American Home Shield, there's a satisfaction of knowing that if something goes wrong, I don't have to plead for help. The water was all the way up to the rim of my toilet. I plunged it and flushed it and it went down, but it did not resolve the issue. I called American Home Shield and Kyle Plumbing came out. The tech was incredibly kind. I was embarrassed but he was incredibly professional. I'd hire him in a second and recommend him to anybody. Also, they said that if I have any problems, I have 30 days and I just need to call American Home Shield and they'd come back out, which is nice.

The techs told me that I needed a new water heater. The one I had was rusted out at the bottom and leaking. They came back and replaced it. It was all done quickly and efficiently. I was satisfied. AHS is a little pricey but they have done their job.

My issue was back in July 2022 and I have been trying to get it resolved since 11/11/2022. I called in a work order, the representative took my credit card number to pay the $100 deductible. They also charged the credit card on file so they took 2 payments for one service call. They will not return my call, my letters, nothing. I've tried to contact their corporate offices, nothing. I would never do business with them again and would warn others.

The water heater stopped working so we filed a claim to have a service guy come out. The tech came out the next day and all he had to do was relight the pilot light. We haven't had a problem with it since. We had another claim before when our air conditioner stopped. The company they had come out was out the next day and fixed it. AHS does exactly what they said they would do. My only comment is that for such a simple fix like on the water heater, it cost me $125. It's a pretty significant charge for the 10 minutes the guy was here. It used to be $50.

American Home Shield has been absolutely great to me. I'm pretty happy with them. I had a clothes dryer that stopped working. I went on their website. I gave them my information and they said they'd have somebody here the next day, and that was what they did. The techs came right out and fixed it. I haven't had to call them back.

The first company that AHS sent for my refrigerator came out. One part was bad. They replaced it. But the refrigerator started doing the same thing. So I called the gentleman back. He said to call American Home Shield and request a recall. I did that. AHS sent over another company which was a GE specialist and they replaced the same part that the first company replaced. A week later, the fridge wasn't working again. I called American Home Shield a couple of days ago for another recall. They gave me the number of the gentleman. I talked to him directly. He came over right away. His service was great. The refrigerator is working now.

My air conditioner wasn't cooling, and American Home Shield sent a terrific tech. Having a home warranty is a lot less of a worry. If something happens, the service comes quickly and the problem gets taken care of.

AHS is worth the money. Their website is also user-friendly. Sometimes it can be a little frustrating when they can't get me a contractor but that doesn't happen too often.

I had a microwave go out and AHS had to give me another one because they didn't have the parts needed for the one that I had. The technician was great but it was a nightmare from the standpoint of AHS communicating properly. They gave me a grid on what I should order and they wanted me to order it. I ordered what I thought was comparable to what mine looked like but it turned out that it wasn't. They said that I ordered a stovetop and I needed an attached one to go over my stove. So, I canceled it immediately within hours of the situation. But in my canceling, they still sent me the same one that I could not use. I sent it back then we ordered the right one.

My water heater wasn't heating and the tech did great. He was timely and friendly, and now, everything’s fine. I'm not handy, so having American Home Shield makes things easier for me. My experience with them is up and down. It depends on who they send out. Overall though, for the last three things that I've had done, my experience was positive.

The only thing I've taken advantage of so far is the keys. It was six key locks and I got five done. The techs gave me four keys. Everything was good.

American Home Shield is expensive. But they usually assign somebody quickly. I submitted my claim online, and pay my copay. Within minutes, I get the assignment of the contractor. I call them, and usually can get an appointment very quickly.

Don't bother working with them. They tell you things are covered and then they aren't. When they say interior electrical covered what they mean is what they consider covered. They have so many clauses and the sales guys/gals get you hyped up to make you feel covered but really you pay and then are not covered. I was told ANYTHING interior and electrical and as long as I didn't cause the issue on purpose or maliciously... wrong. Go somewhere else or read the fine print. Because most likely your issue... not covered.

Our furnace wasn't working. A gentleman came out and at one point he said that he didn't know what it was. But whatever he did, he got the furnace to work. But 30 minutes after he left, it stopped working again. The following week we scheduled an appointment for him to come and look at it again because it still was not working and the appointment got rescheduled. The following week, it was scheduled then it got rescheduled. This time, I was proactive and called. We had his phone number. I reached out and said, "We're scheduled tomorrow. So are you gonna come?" He said he was not coming and was very rude.

With AHS, I can make a call and usually get something fixed in a short period of time without too much hassle. My most recent claim was when Appliance Tech came out. The tech troubleshooted the dryer and found out that the heating element was busted. He had a part in his van and he replaced it, put it back together, cleaned it up for me, and made sure it worked. It was done in one visit and I was pretty surprised. It's a newer machine and I thought the part was gonna take a week or two.

My hot water heater was leaking and the hot water was not staying hot. I called and it was fairly easy to get through to a representative. The only thing I don't like is I can't understand them sometimes. They told me who the contractor was before they hung up. DrainGo came out and they were very professional. They did what they had to do and I really enjoyed them doing my heater.

My water heater wasn't working correctly recently. I went online and filled out a claim. Within an hour, I had the company that was assigned to it reach out and say that they could be here within a couple of hours. When they came out, they got it fixed within the hour. AHS has always been great and it's a nice insurance policy to have. I know that whatever the claim is, it's gonna be 100 bucks for the deductible.

The customer service depends on the vendor that they're using. But First Choice who came out for the plumbing was very quick. Although, I wasn't happy about the coverage because I'm gonna have to pay over $1,000 to get the bathtub valve fixed. I tried to escalate it and they sent an email that they'd give me 250 to get a different plumber. I don't wanna get a different plumber. I just wanna get everything fixed.

I was pretty skeptical of home warranties or if I need them or if I should have them. But this last year, I'm really glad I have American Home Shield because I used them three or four times and they came through every time. I'm thankful for them. If I could say one thing that's annoying about filing a claim through American Home Shield is there's not always emergency or soon availability. It's typically a week or two out. Recently, Myers Comfort came out for an air conditioning claim and it was probably the best experience of a claim I've had because they called me right away to schedule an appointment. They said they couldn't come out that day but they came out the next day. I'm the happiest with their availability.

Sometimes AHS is a little slow getting to me and some of the contractors are not real good people to deal with. AHS could try to get more companies to go with them. Recently, the furnace and air conditioner went out and they fixed it for the time being. But it went out again yesterday. I have a call-in to the contractor that fixed it but I haven't heard from them.

I put in a service request to have a new air return grate put on my ceiling, because I wanted a professional to do it, my son plays under there and I do not want him getting hurt. The technician never showed up, and said, "The job was finished" to the company and I was still charged the service fee. I have made multiple attempts to have the technician actually come out, to no avail. The part that upsets me is that I cannot get a refund on the service charge. No one came to my home, no one stepped foot in here, and I am in essence being called a liar and not receiving a refund. I have to wait days in between phone calls with customer service and supervisors from AHS. I simply want my service fee refunded, I don't believe that is unfair, since literally no one came here to even look or repair. I am very much near the point of cancelling my contract and going with a company that actually takes care of their customers.

My air conditioning wasn't working. I submitted a claim to American Home Shield and the service guys came in. They were nice, polite, and did the job. Everything was working. The job was done real fast and it was done to my satisfaction.

We're in the middle of winter. The furnace stopped heating and it took a couple of days to get somebody there. Then a little over a week to get somebody to come out with the part.

For our refrigerator claim with AHS, we had six technicians come out here but none of them could get the water running. But they fixed the ice maker. A-Fix Service Inc. sent a young kid out here. He was enthusiastic. He was trying to get it to work. Finally, one day, he installed a heater 'cause the heater was faulty and said, "Give it four days and it'll work." I gave it six days but it still wasn't working. I called AHS and then AHS called them back out here. By the time this guy got back out here in three days, the water was going. So it just needed a little longer than four days. But other than that, it's working. I was really thankful for the guy. I haven't had any problems with AHS. They've always come out. Even if they couldn't fix it, they offered to replace my stovetop. You get your money's worth with AHS.

I feel comfortable with AHS. I love the people that answer the phone.

Every time I try to use the water dispenser, there was this rattling coming from the rear end of the refrigerator. I thought it had something to do with the filter, so every time that would happen, I would take the filter out and put it back in. I would reset it and the noise would go away for a month. This started about five months ago and that length of time kept shortening then the noise would show up again. When the repairman came out to look at it, he said that the problem doesn't have anything to do with the filter. It has to do with the way the wire line is connected to the refrigerator. He said that it will take a plumber to replace that because they have to shut the water off. So, he said they have to turn the work over to a plumber. He said he could fix it, but because it's something that the insurance wasn't going to cover, it will have to be a plumber that has to take care of it.

My husband is not a fix-it guy, and a lot of our stuff is so electronic now that one little chip, who knows what it would cost to get it fixed. And on one item, American Home Shield was the best bang for my buck. That's why I bought it, and I have not regretted it. We went to turn on the dryer and the on button was stuck. We tried to reset it with the circuit breaker thing but that did not work. So, we called American Home Shield, a contractor came, and they were wonderful people. They've been here before. The tech was very good. It's his wife who calls and schedules everything. And he comes out, does the work quickly, and leaves everything nice and clean. He had the piece with him, he fixed it, and he was done.

I had an issue in my kitchen where a couple of my outlets and my overhead lights wouldn't turn on. When I made the claim with American Home Shield, I needed to have somebody come out and figure out what the electrical issue was. Luckily, the electrician was super helpful. He diagnosed the issue within 15 minutes. So far, so good. I like American Home Shield. I am grateful that they subcontract to great people.

The claims have always come through well. The contractor was very professional. I called one day, and the next day the contractor called me. Came out, fixed what was needed to be fixed and left. It was very good. I've been giving referrals for American Home Shield the whole time because they are amazing. They have been very professional and reasonable. I pay a bit more in rate, and I want to give them a call and talk about that. But it's a great thing to have for my home. The package I'm on takes care of a lot of the things in my home. I'm a single mom, so I have to worry about those things. And I sometimes don't have all of the money to put away for everything in the home or for emergencies. So, it worked out for me.

The tech was very sweet. He explained what the problem was. There was a screw missing. I had an old dryer and he used the screw from the old dryer on the dryer with the issue which was perfect because the other one was going out for scrap anyway. I was so happy because I would have had to wait for them to get the screw in. The tech cleaned up after himself. He was one of the nicer ones. I had somebody here one time who just left dirt and garbage everywhere. But not him. I'm very happy with AHS.

On January the 23rd, the dishwasher would not work. I had a technician come in. He unplugged the dishwasher, and the unit worked. However it quit working two days later. I called in to American Home Shield and they told me to go ahead with a follow-up. I spoke to the technician and he said he was sure that I needed a panel. He ordered the panel and I received the panel on February the 8th. It was installed then it quit working after two days.

I have an old microwave that went kaput. Called American Home Shield, they set a date, and the contractor came out as they said they would. Checked the microwave out and said it was old. It would cost more to repair it than to get a new one. So, they set me up with a new microwave and installation free of charge. And it's scheduled to be put in tomorrow. I'm very satisfied. At first, I felt, "Man, I'm spending all this money on a monthly basis, not getting anything out of it." But it was a chance for AHS to redeem themselves, and the contractor came out and did it. They were professional, very easy to talk to. He gave the information we needed to know about getting a new one and all the help we needed to get an actual new microwave. I will continue using AHS.

The pump stopped working and the plumber was very professional. He fixed it and it was a good job. The pump is working now. When I initially called American Home Shield, they took a longer time than what I expected. It was annoying because the kitchen sink is very important. I did not like the way AHS handled it because we already waited for two weeks and then, they said they would have to get another plumber. And that would take another week. But that’s the only part I didn’t like. The rest is okay.

I deal great with American Home Shield. I like the prices. It's on my rental house. They fixed it and resolved the issue. They just replaced the washing machine. The stove has been fixed too. The guy was courteous, came in, whipped it up, came back out, put it back out. My renter is very happy. She loves the stove. She said all four burners work.

The two left burners were out. I submitted my claim online through American Home Shield. The provider was great. I liked their cleanliness and timing. They got the job done.

My burner stopped working. My microwave also stopped. I thought it was the circuit breaker. I called American Home Shield. The contractor came out. He came to my house and checked everything out. I'm satisfied with the contractor coming out. AHS was on time by sending the people out to check to see what the problems was with my microwave and stove. But I gotta figure out how I have to go online or what do I do to get a replacement.

The garage door opener was making a horrendous noise and we thought it was gonna fall and break loose. The tech fixed it but he sold my husband some extra things like the casters. The wheels were almost worn out. Our house was built in ’76, so it's an old garage door opener and he did a backup of extra things. My husband tried to call last week to get him back out to grease it because it's squeaking. But other than that, we have no problems. I'm pleased with American Home Shield. They answer my phone calls. If you request somebody that's on their list, they try to work with you.

I'm a baker and my oven told me it had an F2 problem and it beeped and screamed. I looked up what that meant and it meant that it was overheating. It was cold so, there was something not right. The people from United Services are fabulous. They're on time and if they're not gonna be there, they call. The tech knows what he's doing and cleans up. The oven is good not but it's 12 years old, so I expect it to croak any minute. My trash compactor went out in November and I got the runaround but it was finally installed in February. I had to go to the head office and send emails to everybody who had a CEO or something behind their name and got a call back within two hours, an apology, and a trash compactor was in the next week. I’d recommend American Home Shield. I had some trouble with a couple of repair persons and when I complained, AHS no longer sent them to me.

I had a claim for an AC issue. The reps were courteous and they were able to help me, even switching from one technician to the next because we had some miscommunication with the tech they assigned me to. I get the warranty for security purposes so I don't get hit by a big bill if something goes wrong. Overall, I've been happy with AHS.

The tech for my refrigerator thought that because I had sugar and flour in big Ziplocs and had them pushed against the back wall of the refrigerator where the airflow is, that was causing it to continually run and not think it was cold enough. Yet, everything is freezing in the refrigerator. He moved all of that stuff and did some diagnostics. But I went there today and everything is pretty darn cold. Other than that, definitely do AHS. I have nothing but good things to say about them.

When my range and my washing machine were messed up, I called them in, and the turnaround time was timely. American Home Shield made a judgment call on both of them and they're gonna replace both. I'm glad I have a home warranty, and I haven't shopped other home warranties. I've had American Home Shield for seven years and it's been worth it to me. I'm paying a premium, but in this case, they're replacing my range and my washer. That's a lot of money to come up with at one time.

I would recommend American Home Shield. They've provided me good service so far. My items have been covered and I haven't had to pay additional costs, which I am very pleased with. Now, they've given me a contract that works well with me. Before, Sears has been working well with American Home Shield for my area. So, I've been satisfied with that. My recent claim was for my refrigerator ice maker and I was satisfied with that service too. The tech was very professional and knowledgeable of the situation.

The claim process is easy and, so far, the vendors have been fine. Recently, Element Pool Repair came out because the pool filter was spraying water and they replaced it. It was minimal interaction, but it was pleasant. They were super nice and efficient and they showed up when they were supposed to. I don't have any complaints.

We recently put in a new filter in our refrigerator and after we did that, the water and icemaker didn't work. We called American Home Shield, then the repair people came out, looked at it, and said that it needed a part. They ordered the part, came out the next week and put it in. The water and icemaker still didn't work and we called them back to let them know. They came out, looked at it, and said, “Well, it's not the lines within the refrigerator. It's the pressure that's coming out of the wall to the refrigerator. That's where the problem lies.”

When our garbage disposal was leaking water, we made a claim with American Home Shield, then Sanders Plumbing came out. The gaskets inside the garbage disposal were worn down and it was leaking through the bottom. Sanders Plumbing completely solved our problem. They replaced the garbage disposal and did a great job putting it in and it didn't take them very long. They did a good job. It was very professional and done right.

Water was coming back up to the toilet but through the flange part, not all the way up through and the shower. It was a clog deep down in the pipes. When we called in the request, it was a Sunday and the repair company couldn't make it out until the following Thursday. The technician came out and fixed the issue the same day. I wasn't there, but my niece was and she said the technician was very nice, knew exactly and was able to find it right away. He was great.

We had some faucets that were leaking in the master bathroom, guest bathroom, powder room, and the kitchen. The contractor told me that they would give me a call, which they did. Everything worked very well with them. I’m pleased. I've been protected with American Home Shield for several years. I have three properties that they cover. Now, it's a lot better than what it used to be. They are very responsive. A couple of years ago, I had some issues with the responsiveness. Trying to get someone out in a reasonable time period was a challenge in the past. But I haven't experienced that lately. Lately, things are a whole lot better whenever I call. Whenever I have multiple items, I try to speak with someone at American Home Shield. They are professional. But a lot of times in the past, even maybe now, the calls are going to some foreign country. There's difficulty in communicating with them.

In the past couple of years, I've called about a microwave, a dishwasher and now the faucet. It's been generally good with the contractors for small repairs. The silliest one was a microwave. American Home Shield sent a guy out, but he did three service calls to try to fix the microwave. I only paid one fee. It was silly because American Home Shield could have just put a new microwave in for less than the cost of these three service calls, trying different parts.

My washer was broken since November. In January, American Home Shield issued approval for it to get replaced. But they only gave me half of what the price of a new dryer would be. They're giving me $400 and a new washer comes to almost $800. They said they only give you market value of what it is. But the market value of what they were giving me wasn't even enough to buy the same washer from their website on their replacement plan. I ordered a new washer, sent them all the documents, but they still have yet to send me a check. I don't understand what's going on. It's very frustrating. In August, our dishwasher broke. It did not get repaired until the end of November. American Home Shield needs to improve on getting the vendors out here and the parts. We're paying months of payments to them, but they can't even get a contractor out here who can fix stuff.

I've had nothing but good experiences with American Home Shield. I've had them since I bought the house and I've never had a problem with them. They do a great job, and even though sometimes I can't understand some of the people at the other end, I've always had a pleasant conversation with them. Recently, there was a stoppage with my dishwasher and it wasn't doing what it was supposed to. The repair guy came over the following day, and I was out on the road, but my wife told me he was very knowledgeable and a pleasant person to speak with. The guy knew what he was doing and he was quick too. My wife said the repair took 45 minutes, and now, everything's working fine.

I called American Home Shield for a plumbing problem. Their contractor came over and fixed it. The only problem that I had was with the water heater. It took a whole week for them to come and replace it. We didn't know they close early and we couldn't pick up the heater. They couldn't do it on the weekend because they were not open on the weekend. Then there was a holiday. I told them I got kids and cannot shower the kids with cold water. It was winter. The day that I had the incident with the heater, I even called both of the companies to tell them they were supposed to let me know and that I was not supposed to be calling them. The minute I did the claim, they were supposed to follow up.

Some of the reps are pleasant and sometimes they're not. The contractors are clean and on time. Within hours of submitting the claim for my dryer, the tech had an opening and he came right away. AHS needs to be clearer with their contracts and be more polite.

I had a claim for my air conditioner. The tech was very nice and pleasant. He put his little blue slippers before entering the house. It is good to having AHS's warranty because they can send somebody to fix whatever I need.

I had a plumbing problem. AHS ordered the parts. The techs are coming tomorrow with them. I also had an air conditioner problem and the calim process went pretty well. I'm very pleased with my experience working with the tech. AHS has covered everything. I've had other companies in the past and they are much better. I recommend them.

My only problem is that I've put in two requests and I've only gotten one call back. The faucet was leaking through the sides. The site wouldn't let me do the claim for that online. It was like I didn't have plumbing. But they replaced that. With the dryer, I can't get the thing where the lint goes into out. They told me somebody would call me with a date but no one ever did that. Other than that, I love AHS's service. They are very prompt and they take care of the problem.

Having American Home Shield, when something needs to get fixed, you just pick up the phone and you get somebody over. Sometimes, you have problems with who they send. We've had those kinds of problems before. Over 10 years, we’ve probably have about three contractors come out that you can tell really did not want to do the work. I guess they get paid no matter what. One time, we had them come out, and we had problems with air condition. They said there was mold inside of it, and there really wasn't. It was just some algae and they refused to fix it. They came another time. Our range electronics went out, and when the guy pulled the range away from the wall, there was a roach down there on the floor. He said that the range was infested with roaches and they ate the wires. He didn't even open it up and refused to do the work. American Home Shield did send somebody out to fix it after that guy.

We did a faucet repair as well as a furnace repair. It was an outstanding experience working with the techs. We just paid the initial service fee of $100, but everything else was covered. We don't use American Home Shield that often but it's good. I like it. It is a great company to have as a warranty. If I didn't think so, I would discontinue.

The microwave door latch was broken and the tech who fixed it was great. He was there within 24 hours. I had several issues with my pool also and the only thing is, American Home Shield didn’t pay the guy very promptly. He started sending me bills and it was an approved request. It probably took three months to get paid so, that didn't go over very well. But the claims process with AHS was great. I wish they could customize packages a little better though. It seems like everything is a package deal and with the house like mine, I'd like to understand how to pick and choose the right items better.

We had the plumbers come out recently to take care of the drain on the washer and put some wax ring on our toilet, and it was good. They were very efficient and very knowledgeable and took care of it quickly. It could have been a little bit sooner for them to come though. Somebody finally got assigned but it took some days before we heard from them. But we always appreciate that, normally, when we have a problem, American Home Shield assigns somebody that same day and we get the repair taken care of. We like American Home Shield and we would recommend it.

My garage doors wouldn't open and the tech from Flash Garage adjusted the little signal things so that the signals wouldn't be interfered with and they would be straight talking to each other. He also reprogrammed my garage door openers. He was nice and explained everything. He did what he said he was gonna do and when he left, my stuff was working and it's still working perfectly. The experience with American Home Shield is alright. I’m gonna keep them.

I have an American Home Shield Platinum plan. On February 14th 2023, I filed a claim for my water heater. The heater had stopped heating properly and developed a small leak from the bottom port. They dispatched a plumbing company and they responded a few days later. They advised they completed the repair and American Home Shield closed out the ticket. Almost immediately after their repair the small leak became a significant leak. It eventually developed into a leak out of the top and bottom port and the top of the unit. I had to shut off the water to the unit. I reported the continuing problem to American Home Shield a second time. They dispatched the same plumbing company out again. The plumbing company advised the only way to fix the problem was to replace the unit. They advised they would send the paperwork over to American Home Shield to process the claim.

KG Winston and Son came out for a stopped-up toilet in the bathroom and everything was taken care of in 45 minutes. I've been with AHS since 2007 and the only thing with them is the bill goes up every year.

When the icemaker goes on, it works for the first day and then after that, it freezes up. It's like the water freezes in the icemaker area and drops into the tub, and then you can't get ice out of your dispenser. The contractor has been out here multiple times trying to get it fixed. They've changed a couple of parts out. The last two times they've come out, they've tested other things. They've done things to try to analyze why this is happening. Supposedly, this next time they're supposed to be coming out, which is on the 12th of the month, they are supposedly going to get some kind of either a timer.

I called American Home Shield for a freezer that wasn't working. I spoke with someone and he set up a contractor very fast. It was efficient. Techs came and replaced one part and fixed the freezer. Now, it’s perfect. I’m so happy working with American Home Shield and I'm appreciative of their service.

I contacted American Home Shield when we had a slab leak. The kitchen drain that runs to the main line had cracked and the pipe ran in the concrete in our crawl space. The contractor came out and said that the concrete would need to be busted up and they would have to replace the pipe, and it was $2,800. On Saturday, the plumber came out and stated off the bat that it would be two trips because he did not have concrete that day. So he had to replace the pipe, and water was accumulating for days and days. He had us in an uproar. He said, "I'm worried about your foundation. We shouldn't fill this hole back in."

The service is excellent. The technician was very knowledgeable. He gave me some explanation and everything went well. But I don't like that $85 deductible. I don't know why I have to be charged for that.

I had good experience with both of the contractors that came out. I usually go straight to the website when I have a claim. I log in and start or order a claim. It's real easy. Since I've been with American Home Shield, it's been very beneficial as comparing to not having any service.

The tech from Premier Appliance Repair who came out for the microwave was respectable and did his job. They had to replace a part and they explained the shipping and parts. It took over a week but it was fine. They called me for another appointment and he came the next day after they called. But two weeks later, I noticed that it was still not working right. He came out and got some parts. He put in three new switches and then I got at least three text messages saying the part was ordered. I’m not sure what it was talking about and it was annoying.

The services are good. I had a heating claim that United Air Temp of Georgia came out for and it was an easy fix. But I had an AC claim and it didn't work out. They think it's not their problem and the issue is not resolved.

I'm very pleased with my service with American Home Shield. I go online, I submit my request, I pay my service fee, and then they send it over to a local repair agent and the repair agent schedules me an appointment. The techs have been very good. Recently, my furnace gave out and stopped working and everything was covered. Also, my hot water heater went out last summer and I had an expensive hot water heater. I got that repaired for less than a quarter of what that hot water heater cost. I will keep AHS as long as I can.

AHS is one of the better companies that you can call and depend on. And they let you know upfront whether you're covered or not. I called them up for a plumbing that got clogged and they referred it to a local vendor. The reps I talked to were really pleasant and professional about everything. They asked what the problem was and they quoted it. They told me whether I was covered or not, and that they'd have a vendor call me. Then, the techs came out and solved the problem. It took a couple of hours before they had it fixed and I had a good experience with them.

I submitted a plumbing claim over the phone with AHS and their reps took down the concern. They coordinated to have somebody reach out to me and the turnaround time was less than 24 hours. The tech needed to replace a hose on the toilet. Then with my sink, it had disconnected and I could not fill it. So he unplugged it up and had to rejoin something underneath the sink. He took care of the problems quickly. When the tech was here last time, he put in a whole piece of black hose that sat vertical and he said that it gets filled up with water. He told me that it did and he needed to replace it. So he did. But yesterday, I could still hear the water running.

American Home Shield's website is very intuitive. I just told one description and what my AC was doing, and the contractor came in and knew what it was. They were very professional. My sprinkler pipe broke due to freezing and I was so devastated because AHS didn't cover it. Otherwise, I would have asked them to send a contractor and take it out. But I renewed AHS because it gives me peace of mind. I would recommend it.

My most recent claim was for our clothes dryer. From the time I called American Home Shield to the time I got my dryer repaired, it was less than 24 hours. That was phenomenal. That speedy of a service ever happened to me before. Everybody was professional. The only thing that I concerned myself with was the fact that I've had three work orders with AHS, and every time I paid my deductible, it was a different amount. That made me curious. But AHS got the job done when I asked them to.

It's weird how much my payments are compared to how much it cost for me to get somebody in for service. It cost $100 to get somebody in here for service, and my bill every month is 50 bucks. It has always been that high. And my last transaction with American Home Shield, nothing got done. My furnace is still out. The tech just came over and $100 came out of my account. I've been paying AHS for over a year and I haven't had anything fixed.

AHS is a valuable service long term. I own several properties and all of them have American Home Shield because, generally speaking, it does the job. I recently had a claim and my experience was really easy and straightforward. I was very happy. I set up a service call and the techs called immediately that day. Then, they showed up the next morning, immediately diagnosed it, came back next day with a part, and installed the part. So everything was unusually quickly done. American Home Shield's systems and escalation process have improved over the years. I've had more serious issues with them before and nearly discontinued service, but that hasn't happened in many years and things have been pretty good lately. Everything really depends on the quality of a contractor. So if I'm lucky with a contractor, they'll do the job quickly. If not, then not.

My washer broke and my dryer wasn't drying correctly. So, I called American Home Shield and the tech came in. It took him a week, but they were busy, so we waited until he came. He was very polite. He knew everything he had to check and do, and he was very quick. He checked the washer and there was nothing he could do, so he sent the paperwork for them to replace it. The paperwork took just a couple of days, but they got it and I chose my replacement, and the dryer dried correctly when he came in. He checked it and it was fine. But five days later, it stopped trying. So, I called again. AHS called him again. He came and fixed what the dryer did. When they have so much, I have to wait until they have an appointment, but when they come out, they do their job. The last time that I had called for this problem, AHS was quick. I told them why I needed it, and they said, “Okay. Fine.” It didn't take them long to set up everything for me. I tell everybody that I know to get AHS because I'm very happy with them.

We noticed we had a couple of leaks. So, iPlumb came out. Based on the time that they had to spend, they fixed the one. Scheduling was difficult at times, just the communication with them. They never showed up. We had to have them come back out again to address the leak behind the shower. They communicated when they were coming. They had to have access to get into the spot in order to fix it. The technician impressed me with his diligence and tenacity in fixing the problem. It was the worst night that we had here. It was raining cold. He had a good attitude about it. He stuck it out.

I had a plumber come over and do some work in my water heater. Sometimes I would think that everything is covered but they would call me back and say, "This is not covered, that's not covered." American Home Shield covers some of the expenses, but it depends on if you could afford it.

When I have a problem, I call them and American Home Shield solves it. Sometimes it's easier to call them. And they assign me right away to somebody. Sometimes the people call me, sometimes I call them. They come and try to fix it. It has been good. They fixed my dishwasher. Now it's the microwave. If I need some new parts, sometimes it takes forever to get them. Other than that, AHS saved me a lot of hassle of looking for a plumber or electrician.

I did an HVAC request October of last year, and the contractor fixed it in January. It was a big headache, specifically that service technician. They were the ones that would ignore my texts, and if they would text me back, it was two weeks later, saying that a part was on order, which extended my process for another two weeks.

Working with AHS has been consistent and easy. My dryer's control board had to be replaced. The contractor had the repair part with them. The online chat was great because it saved the trip. It limited the window of time that I had to be home, because I could do everything beforehand at my convenience and just have one appointment to fix the unit.

GE Appliances came out, looked at the job that the first people did that left my dryer noisier than it was. When the first people came, they split the rubber that was supposed to be doubled and used it to repair the dryer and didn't use the entire amount that was supposed to go on. When GE came and ordered the part, the part came. The gentleman who did the repair showed me where the first repair did not include the rubber that goes around the drum. He said, "You shouldn't have any more problems now." He turned it on and sure enough, I've had no problems since.

The dryer that American Home Shield provided me with late last year had been altered. It was supposed to be a new one. That was frightening because it was giving us an electric shock. I'm very disappointed with that. It cost me $75 to get to fix what should never happen. The contractor was extremely efficient but I'm not happy with AHS. I have been with them for 20 years and I don't expect to get treated like that.

The tech who came out for my recent claim with AHS was very professional. He listened to me. He checked different sources for it and said that he would go back and report the problem because it couldn't be fixed. They made a report and it all got taken care of.

We saw water on the carpet initially, and then we turned off the faucets and isolated the issue. I was able to dry the carpets and the wall parts really quickly, so there was no damage. Then, I filed the claim with AHS to have it fixed. They assigned Plumbers, Inc. The tech came out but this guy really didn't have any tools to penetrate walls. We turned the water on for them but then he wasn't able to isolate the leak at first. We had to show him. He was gonna write a report and submit it. 10 days passed by, I gave them a call. They said they were gonna call back in a few days but they never did. A couple more weeks passed, so I ended up calling AHS who said on their end, it's all closed. All this time, he had not submitted the report. AHS called the company a couple of times. Then they finally submitted the reports, and it said, “Stress fracture due to soil movement on the drain pipe.” So my claim was denied.

I submitted an online claim with AHS for my toilet. The website was very easy to use. The techs were great. They came out and will be back on Friday to finalize the fix.

I had two claims with AHS. The first vendor was GE and they were horrible. They never came out to my house and completed the task and gave me a time frame that was not the time frame that they showed up at my house. I couldn't even reschedule. I had to call AHS and do another claim and got Sears and they were very good. It was not fixable, it had to be replaced. So they came in, took their pictures, did their estimate and said, "Yup, replace it." Then I got a response from AHS very quickly. AHS is worth it.

I had a good experience with my recent claim for the garage door. They ended up having to replace the entire garage door motor and it's working great now. The only problem was having to wait on the part. I also didn't like that every time I had to do something, they never had a part and I had to wait at least a week or two for a part to come in. But other than that, the service is good while they're there. They're in and out very quickly, typically, and professional, too. I submit my claims online and it's easy. But I'd rather have an app, and I don't think they have one. But their website is simple and user-friendly.

Having AHS is good because a lot of the built-in appliances here in the home are 15 years old. Around the time when we moved into the house, they started breaking down. It was great when the tech came out for my recent claim for my microwave. They knew what they were looking for. It was a quick thing for them to see that it wasn't working the way it was supposed to.

My refrigerator went out. And it took them over two weeks for it to be replaced when they could have given me a gift card from Lowe's. They said it would take three to five days to load it up. I didn't like that part. I went on and ordered it through them. They said 7 to 10 days. But it was longer than that because the company they deal with was all booked up for two weeks. So, we were out of the refrigerator for over two weeks. I had to buy ice every day and put it in a cooler. I'm glad they replaced the refrigerator, but taking so long when you have medical issues and you gotta have insulin in refrigerator stuff, that's bad, when they could have just bought it from Lowe’s, called Lowe’s right here where I'm at and just did the transaction.

I like that whatever issues I have, I can just call American Home Shield, and if they take care of it, then they send someone out to take care of it. I had a couple of things that weren't covered, but there was never a problem. The only issue sometimes is when I call, the company that they contract with is busy and I may have to wait a week. But they try to get someone out.

American Home Shield is very reliable. I did two claims with them and the techs who came out were both nice and on time. Everything is going well now. Nothing was wrong with the electrical panel. Before I got the house, we had to do an inspection and the inspector said to check the double panel and to make sure it's all right. So, we got that evaluated. I thought the fan wasn’t working but when the guy came, it turned out there was nothing wrong with it.

The water in the ice maker wasn't working and the techs fixed that. They were very good and explained everything. The refrigerator is working perfectly now. American Home Shield is easy to use. They have full coverage when I need them and they’re always there. Their help is amazing. It's no wait.

American Home Shield’s website was very simple to use and you get to choose what kind of service you need. I chose the contractor because I know them and have worked with them before. I got an email or a text that had their name and phone number and that they would be reaching out. The tech showed us what happened with the icemaker and why it broke. He commented that it was fairly common because it's a plastic gear that failed and he said he would order a new one. He did and came on a Sunday and put it back in. Everything’s fine now but it won’t last. It was the fourth time the tech had replaced that icemaker. I've had it not last 30 days before. It’s super frustrating.

The tech came on a Friday to fix the air conditioner which wasn’t cooling and had to come back on Monday evening to finish the repair. American Home Shield has always been timely and professional. I've been pleased.

The microwave wasn’t running and the claims rep from American Home Shield was very knowledgeable and helpful. They got me to the right people. When the techs called, they said they were gonna be here and they were right on time. They were experienced and did everything they had to do. They got back with me and kept me updated on the status of the parts they were trying to get. Everything was good timing. They said something else was wrong with the microwave. They did some work and that didn't work. Then, they said the transformer was bad. American Home Shield said to replace the microwave and I’m still waiting for it. We had to order one and they can't get it to me till the 14th. AHS is supposed to reimburse me.

I'm glad I have American Home Shield. It comes in handy when things go wrong. The last experience was with my furnace. Everything went smoothly. My refrigerator is having an issue. I put it in the 25th of February. But I haven't heard from the people that are supposed to get ahold of me to do the repairs. Usually, it's within 24 hours. And since it was a Saturday, I figured, maybe on Monday, but I didn't hear from anybody Monday or Tuesday. But in the past of having things repaired and done, I've been happy with it.

My experience was perfect. It got delayed a little because of the snow, but the guy came and looked at my garbage disposal. There was a finishing nail stuck in it. He pulled it out, tipped his hat, and off he went and I had a garbage disposal again. So, it was great. American Home Shield is a good insurance policy.

I have always had American Home Shield because of these situations. I never know when I would need them, and hopefully, nothing breaks. But if something does, it’s peace of mind knowing that AHS is there and I could give them a call. I had some breakers tripping. The tech was very professional, thorough and did a great job. I recommend AHS to anybody that I know who is buying a new home.

We have a blower motor and a furnace that needed to be replaced. It was easy to file to American Home Shield. They got ahold of Redeemed quickly. Redeemed was able to come out and diagnose the problem. And they already scheduled to come replace the furnace. AHS was able to cover it. So, it has been a good experience. There have been previous repairs and they have gone very well. I have cost savings. I would recommend AHS.

The contractor fixed my water heater within one hour. They were great.

Whenever I do a service request online, American Home Shield quickly gets someone out here to check something out or do it. They would send me a link or would show me right then who my request was assigned to. I get a phone call the next day, if not the same day to know what time. Recently, the ceiling fan compressor went out. The contractor called me the next day and they came in two days. I liked the tech. He was down to earth, straight to the point, let me know what the issue was, took care of it, and went about his way. AHS is quick and reliable for what I need them for.

A contractor came out and took care of the furnace that went out. They did a great job. But when I called in the claim, the rep and I had a slight problem communicating. I had to pay attention.

The air conditioner wasn't blowing cold air. The guy came out, recognized the problem was one of the switches, and replaced the switch. He explained everything he was doing and what the issue was. He was efficient, too. It took him about 20 minutes and he was done. I then checked the Freon level, added a little bit to it which didn't take much, and that was the end of it. American Home Shield's service has worked the way it's supposed to and I've never had a problem with them. Every once in a while, they'll select some contractor that's got a beat-up pickup trunk and you question whether or not the person has the ability. But that's just part of them selecting contractors and they don't know what that contractor looks like.

American Home Shield has done what they said they would do and I'm very happy with them. I had a claim for my washer and they came back and said they couldn't find a part. American Home Shield had me pick out a new washer. The process was very quick.

The air conditioner went out and AHS didn't cover it. The manufacturer only has a five-year warranty on the air conditioning unit itself, and the installer failed to register the product, which would give it another five years of warranty. So, American Home Shield gave us a discount, but they didn't pay for it like they should have.

My AC wasn't turning on. I submitted a claim with AHS and the techs were out here within two days. They They did their thing and replaced the blower motor. They were professional, quick and efficient. Everything has been good since then.

When we call or request help, American Home Shield was very quick to take up whatever we were doing. They've been good to work with. The contractor came out they were going to order a part, but AHS couldn't get parts on that dishwasher. It was too old. We were going to put in the other one, but we were looking at dishwashers to see if we wanted to upgrade. And we got a thing on the computer that everything was handled, but it wasn't. They offered to replace the dishwasher. But what they put in was not as good as the one that quit working.

I was with American Home Shield when I was in the old house and also when we moved to this brand-new house. With the home warranty, they have people who can fix things when they fall apart. I had two refrigerators and the door of the one in the kitchen wasn't working. We did a claim and we had to wait for one of the parts. American Home Shield said it was gonna be 8 to 24 weeks. I had called in mid or end of January. A tech already came and fixed the refrigerator so that was earlier than expected. The tech was very nice and helpful.

American Home Shield's reps have been pretty good about cutting up an appointment to get my appliances fixed. It's a little difficult to understand a couple of them, but I just told them to speak a little slower and I was able to figure out what they were saying to me. The techs have all been courteous and clean. They knew exactly what they were doing and they fixed everything that I've had my issues with. Since the repairs, my appliances have worked great. AHS says what they do and they do what they say. They get people out here within a couple of days and typically, they fix the problem the same day they're here. If not, they order the part and get it right back out here when it's available.

We've had to call American Home Shield for two different things in the past few months, and they've been very good. The first time was a furnace issue, and this last one was for my Samsung refrigerator. The guy got it working right. It was the ice maker. He fixed that, but it quit working again. He came right back out without charging me for that and has ordered me a new ice maker which I'm waiting for.

American Home Shield is a good thing to have. I spoke to someone on the phone. AHS got the tech person who I needed to talk to and to get the work done and that person effectively and efficiently contacted me and everything got done. It took a while for me to get the work done, which unfortunately was not good for time because it was a water heater. It was five days for me before they got the part and the tech got back out there. It could have been a bit faster, but it got done. And it would have been expensive for me to come out of pocket.

I've used American Home Shield on two occasions already and they've been awesome. The most recent claim was for the dishwasher. The handle broke and the thing was old and they couldn't get the parts for it anymore. So, that's how we ended up with a new dishwasher. It cost us $200 out of our pocket. The plumber they sent was all right, but I ended up having a leaky faucet underneath the shut-off valve. I had to replace it myself so I wouldn't have a problem. Other than that, they came right down to do the job.

American Home Shield repaired our swimming pool heater. It went out and the contractor came out to look at it, and replaced some part of it. It works great. The guy was awesome.

I shopped American Home Shield well. My mother-in-law got the same company. She lives down the street. The end result is AHS had good reputation, but I was concerned because I picked the $67 thing and the $125 thing, and if things didn't break, it's like an insurance thing. I'm paying $67 for nothing. But eventually, stuff happened. AHS did my refrigerator and dishwasher. Would the contractor have the parts in the car? When they came out and saw what they needed, they had no parts to do it. So, they came back and fixed. And the tech was a nice guy too. The ice maker wasn't doing its thing. So, it was a broken part. He fixed it, life was good, done. That worked well.

I had a good experience with American Home Shield. I had a problem with my washing machine. I called AHS and within 24 hours, they assigned someone to come. I had to pay AHS $100. The tech came and he was here for an hour, fixed it, and was gone. He was very courteous. So, we were satisfied.

I got American Home Shield right when I retired. I just pay the call fee and almost everything else is covered. A-Fix Service came out recently for our dishwasher that was leaking. They called right away, but it took a little time to get them here. The technician was very knowledgeable. He didn't speak English. So, it was hard to communicate with him, but he tried hard, and he fixed it. It's working well now.

I've been with American Home Shield for 15 years, and they have already done everything that the contract says that they would do. We had a claim on our refrigerator. And the guy came out the next day, repaired it and no additional cost to us except for the service fee. We had him come out on the hot water heater. That was repaired the next day and very pleased with that. They also replaced the dishwasher six months ago.

My washing machine wasn't operating properly. The guy was here in less than an hour. And he said he had to order parts, and it was two days. They called, said the parts were in, and they would come out the next day to put it on. I reached out to United Appliance, and they said they would come back out. Because I told them the machine now is doing something different that's a problem. That wasn't the original problem. They told me to just call American Home Shield to do a recall and there wouldn't be a fee. And they said they would come out tomorrow morning.

I put a request for my heat pump that was freezing up and not cooling the air on Sunday. A contractor was out early Monday morning. They ended up having to leave because the coil was so frozen up, and we left it off while it thawed. They ended up coming back out that afternoon and completing the repair. It needed some freon. American Home Shield has been easy to use. It's been worth the money we put into it, so far.

The electrical outlets for the dryer went out. I called AHS on a Wednesday and the electrician was here Friday. He had called me Thursday and I sent him a picture so he knew what to pick up. He found the issue quickly.

I love American Home Shield. It's been very handy to have. I've been with them a long time. Recently, I had a leak under my sink and my garbage disposal was making a noise. It wasn't working. The plumber who came was quick. He got it fixed in half an hour.

I'm very satisfied with American Home Shield. Just last week, I had trouble with plumbing and I called. Within two days, they had Aaron's Plumbing out that fixed the issue within that same day. I'm very satisfied with that. Before that, when I first got with them, I had a water heater that busted. Next day, they got someone out and they replaced the water heater with no problem. I did have to pay the service fee. Everything else was covered. I'm glad that I have them because we are on a fixed budget. Having AHS is worth it. I would tell someone that it’s really worth it to get them because you never know when something's gonna break down, and if you are on a fixed income, that's the place for the people to have. They're right on time. They're right on point. When you call, they send someone out, and they assess the problem and take care of it.

Our most recent claim with American Home Shield was for a refrigerator icemaker. I was very happy with the technician who came out. Overall, I have no problem with the contractors. I had problems with American Home Shield on a couple of issues that they wouldn't cover or give me the benefit that I thought was a fair amount. Other than that, having AHS spreads out the cost of maintenance and repairs.

American Home Shield sent Clutch for the leaking dishwasher. It was not the first time that's happened, and then it would short circuit it and trip the breaker. Clutch didn't get it fixed because we went ahead and got a new dishwasher because the problem happened many times before, and we're trying to get parts. We didn't even know if it was gonna be done before Christmas. So, we wanted to get a new one.

The AC unit wasn't cooling and the first vendor that American Home Shield sent couldn't get us seen until March the 12th. That was too long so I called them to let them know I needed a new provider and they got me a new one within the next day. The tech came out, so everything was taken care of. He was very professional and everything was nice.

I had a claim with my dryer that took forever. It's an older dryer and the techs kept doing different things. My microwave was old and American Home Shield had to replace it. But for the heater, the techs came right out and everything was great. I have a claim in process right now for a stove oven and the tech ordered the part. It’s easy to get somebody out with American Home Shield. I have had a couple of things where it's taken a long time to get fixed. But other than that, it's been okay.

Daniel, the repair guy, fixed the problem and was very good. The claim was about a leaking bathroom sink and a part had to be ordered. The old sink had run out of its useful life so he removed it and put in the new sink. He did it quickly and we're happy with the result. He was professional, courteous and knowledgeable.

American Home Shield expressed to me from the start that the rekeying of the home was part of their warranty that was included in the package that I received when I closed on my new home in February. The work person they chose was professional, competent, prompt and helpful. I was very satisfied with the service that they provided and how they provided it. AHS is customer-focused, efficiently and effectively run, timely, has informative communication and easy to access.

I love American Home Shield. I have no problem getting someone out as soon as possible. They schedule me with someone in their Rolodex that they have for things and I get immediate notice that I have been scheduled with somebody, and that person calls me within 24 hours. My refrigerator is old and the techs came in here and they had to order the part. As soon as it gets in, they'll be putting in a new ice maker. I have had a wonderful experience with American Home Shield. I'd recommend them to anyone.

I submitted a claim for an oven and dishwasher and the techs took a week and a half to come out. The technician was great though he had to leave to get parts and come back. American Home Shield is okay. I just would like to see them get on things faster. To get my heater fixed, it took them six months.

The first guy said the washer needed a new agitator and he ordered it. When the second guy came and got ready to put it on, it had to be cut off and they needed more parts, so they left. Then, they came out and put it together and I was happy to wash clothes.

I had a bathroom fan with a heater element portion that had failed. H & C Electric came out and quickly assessed it and ordered a part for it, and when the part came in, they replaced it. When I called American Home Shield, H & C came the next day. I put in the claim early evening and somebody called and said, "We'll have a person out that way tomorrow. Will that work for you?" I said, "Absolutely, yeah." They were very efficient, very clean and tidy, and they kept me informed. I'm happy with the service. I would gladly have them come out if I had anything else electrical. They seem to know their stuff and they keep you informed of when they're coming and they're on time and they send you a link that says they're on the way. If you want to, you can track their location. You can track their progress towards your house and it gives you an ETA as well.

When my heater broke, I called American Home Shield, and it was easy to get through to them, but it took two days for someone to come out. I have hemiplegic migraines, which are seizures, and my heater was supposed to be fixed right away. Other than that, the guy who came out was really nice and it just took a day to get my heater fixed. With American Home Shield, things get fixed for a reasonable price, and I would tell people to get it. Some of my experiences with them are good.

Conner's Appliance came within 24 hours and fixed the problem, and they were in and out of here within an hour. They were wonderful. I'm glad that American Home Shield finally had somebody halfway decent, as opposed to Sears, come out.

I like the online option with American Home Shield of being able to schedule online and seeing immediately who your contractor is. I also like being able to pay it online and you don't have to submit your payment to the contractor. The claim when Veteran Heating came out was great. I called it in on a Sunday and the tech was there by Friday and had the air conditioner fixed that same day. American Home Shield is reliable and helpful, and I've not had any issues that they've refused to cover. Everybody that's been there has typically been very good. There's been a time a couple of years ago that I denied having the contractor back because they were incredibly rude. But I called American Home Shield, and they were very apologetic and said that that person is not gonna be back. And they sent somebody else out.

I got American Home Shield a year ago. I am able to call and they come in and fix what I need. My dryer wasn't drying, and the repair company they assigned called me. We scheduled an appointment, then they came out in a day and fixed my dryer.

I get excellent service from American Home Shield, and I've been with them for a long time. Recently, my washing machine stopped working, and the dial on it had to be replaced. I set up the claim online and the repair people were on time, courteous and did a good job. I don't have any complaints. In fact, my daughter got locked out the house at the same time I was scheduled with them. They had an appointment that was ahead of me in Newalla, but they switched it and came to my house first so I could go pick up my daughter. I appreciated that very much.

My experience with American Home Shield has been good. They've always covered my claims, including air conditioning and a refrigerator issue we had. On the other hand, my experience with this recent repair is no good. I did a claim for an issue with an electrical breaker, and it was not repaired because the electrician said that the breakers had to be replaced. According to the electrician, it was not covered by the warranty, which was a bit of a surprise to me. However, I haven't talked to American Home Shield, and they haven't called me either. It would be great if they followed up with me on the repair, not me following up with them. Still, I had to resolve the issue and replace the breakers. I needed the electricity.

I make the request from my phone and just process things, and I typically get a call from the representative for scheduling. It’s been a seamless process to schedule something. But I had to make numerous calls that I had to proactively follow up after submitting the claim for the garbage disposal to American Home Shield. But it was primarily as a result of the selected contractor. Having AHS cuts down on having to do a lot of the legwork myself. The deductible rate is 125 and it may not be the best pricing with competitors out there, but I've just had the policy for quite some time.

I had a pipe issue and the experience with the tech was good. Having American Home Shield allows you to have less money out of your pocket.