American Home Shield Reviews

We've had a few claims with American Home Shield, and we're very happy with the service. The customer service representatives are usually really helpful and thorough. They send out people, and they can always handle all the problems. I've been working with contractors for about 30 years, and some of the contractors through American Home Shield have been some of the best that I've ever worked with in my entire life, specifically Ben. He was the appliance repair guy, and he was so knowledgeable and fantastic.

Submitting the claim with American Home Shield is never a problem, but the only reason we're keeping it right now is for when something catastrophic were to happen. We've had two instances where I didn't think the repair was done completely. One was a clogged toilet, and the repair people got it working again but they told me there was something further up in the drain. I thought they should have put a camera or some tool in there to clear it out, but they declined to do that because it was working. I don't know if they just don't have enough contractors or their job is just to hurry up and get it done, but it's frustrating.

I've always been very pleased with what's been going on with American Home Shield. I had someone come out and inspect my furnace system recently. American Home Shield was very helpful. It happened very quickly. The company that they referred to come was prompt and able to do exactly what seemed to work to fix the issue. The repairman looked at my system and saw where there was an area that could have some leaks to it. He went ahead and taped those. He came prepared to replace my furnace filter as well. He took my old furnace filter out with him and took care of it which was very nice.

American Home Shield is a good company. Their response time is good except if it falls on a Friday, I gotta wait all the way until Monday. It depends what day that something broke down. Also, pay monthly instead of yearly because I'm on a fixed income. They went up almost $20. It's crazy. But they're good. It's hard to understand people trying to take the information down. Their dialect is so strong that I couldn't understand what they were saying. So, I just call back until I get somebody that I could understand. I didn't understand the rep for my washing machine either. He was from Poland or someplace. It was a family-owned company that AHS used that I had to wait for two weeks. That was the only bad thing. The last time AHS sent a contractor out was about my filtration in my pool and that was good. Everything's working.

I've had great experience with American Home Shield. I've probably been with them nearly 20 years because of the good experience that I've had. The reps have always been courteous and very helpful. They only ask what appliance it is. And sometimes I feel don't they need more information? Because the contractor could bring the stuff with them and maybe they already have it in their truck. And they seem to be able to have the things that they needed.

I've had to use American Home Shield twice for my air conditioner. And I had to use them for my heat. I also had a leak in my roof. So far, they came out and ain't had any problems I had to call and complain about. I called in, told them my problem, what was wrong, and I got an email letting me know what company they assigned to the case. And that would come shortly after. They responded in a timely manner. They came, got the job done, and were gone. My heat and the air was fine. I had no problem once they came out and fixed the problem. When I had the roof done, they had to leave and get some supplies but didn't let me know that they would leave and would come back. But that's okay. They tried to match up the shingles on top of the house. The roof is not leaking anymore.

Bypass American Home Shield all together. My most recent claim was to fix an air conditioning drain pipe which has now fallen off. One of the HVAC things they did was great. But the people that they use aren't vetted. So, whatever the work they do, it wouldn't stay, so it's not valuable work. I always have to call back for them to come back and fix something.

When we had a claim, we went online and submitted it. Then they set up contractors to fix it. The contractors that they sent out were fine, overall. Everything went well.

Every time I go through American Home Shield, they take care of me. They're good and very prompt. Their website is simple and easy to access. I've been dealing with them for a long time, so they have great services.

The reps were always positive. But I usually submit my claims online. So I usually don't talk to anybody. But when I do, they're always really nice. They get someone out here quickly and take care of the issue. It was very easy to submit the claim when our vent hood wasn't working. The first contractor was unable to fix it. So they had to send out a different contractor and it was fine. It's been working just great. American Home Shield is worth the money. They've gotten better over the past couple of years. They've been more willing to get things replaced if they need to be replaced.

I've been real pleased with American Home Shield. It's a good service. The contractor that came out for the air conditioning was exceptionally good. They were very accommodating and very professional. They were here on time. I appreciated what they did. They did well. I was really very impressed. The American Home Shield reps were very good. They handled my situation. They did it very quickly. Any time I've had dealings with them over the phone, they've been very professional.

They changed our locks when we bought the house. The tech was really quick. He came in, did it and it was done. There was one door that I wanted the locks changed on. He couldn't change it and that was weird. But it was fine. Everything seems to work.

My AC wasn't cooling enough during the summer. I called AHS and someone came to look at it and took care of it. The techs that AHS sent have always been very professional and they get the job done if they can. If they can't, they'll let us know. AHS has been a good source of insurance for me. I'm on a fixed income. When I call, they take whatever amount they're going to take and if the appliance could be done inside the house, it's done. It's better for me because a lot of times, I wouldn't be able to afford to have things repaired if I didn't have AHS. However, their rate keeps going up. When I first started, it was $35. For now, it's $100.

AHS has been good to me. I submitted a claim for my air conditioner that went out and they found somebody who could come out right away. And that really helped ‘cause it was a hot time. The tech who came out was a very nice and professional person. He told me what was going on. I haven't had any problems since then.

NOTHING is covered. It's a waste of money per month, then another $125.00 per denied claim. Go with another company if you have to have a home warranty. The companies they send out are less than professional and try to sell you their services on the side for things you DO NOT even need (for example, I was quoted 4K for pool heater repairs...I don't even HAVE a pool heater...the company was called out to look at a filter leak!).

If I could give them 0 stars I would. DO NOT waste your time and money with AHS. They left me without a refrigerator and living out of coolers for 2+ weeks. Sending unqualified after unqualified contractor to my house to verify that yes the refrigerator is broken however they are not able to fix it. Customer "service" is absolutely useless, talking in circles with no one who actually is willing to find a resolution. Don't bother escalating to management because they won't help you either.

I requested a technician on 1/23/2024 for my oven, after repeated calls to AHS and having to get livid I finally got scheduled for a technician on 2/8. Parts had to be ordered and I am still waiting to get my oven fixed which is supposed to be 2/22 although I received a text saying the parts are on back order.

My recent experience with AHS Home Warranty has been incredibly frustrating. It all began on November 25th, 2023, when I requested service for a microwave repair. AHS promptly assigned a contractor who assessed the situation and determined that a part needed to be ordered. However, since then, it has been an uphill battle trying to get any resolution.

I had an issue with my filter in the basement. I had it looked at, and thought the issue was the water pressure sensor. The contractor checked the water pressure sensors and let me know that everything was working well there and just gave me a suggestion to try to replace the filter. I did that and it was clear. I also had a stove top fan that making weird sounds and an oven that wasn't working. The technician came in and let me know what was going on and what needed to be done. He said [there were no parts for my items because of the type and/or age. So I'm waiting on Home Shield to contact me back about trying to replace them.

I was referred by my ex boss and the agent said that seeing I was referred that my ex boss and myself would receive a 25.00 Amazon Gift Card. Well the agent looked up my boss' wife because their account is in her name. The agent said that after my first month's payment we would receive the gift cards. Well we never received the cards. I talked to AHS and they are making it difficult to get the cards. They looked up the information before but now they don't want to do that and I don't want to ask my ex boss about his wife's personal information. And one other thing. I had to file a claim because of my hot water tank blew a leak one night. Their in network plumber provider said it would be 2 weeks before they could come out and they don't do 24 hour emergency service. I missed work because I have to find my own plumber and pay them myself and wait to be reimbursed. I went with AHS because they are supposed to be the best, but I don't see it.

The sewer line was leaking and I wanted to see someone coming in and inspecting it. American Home Shield sent an inspector. So he came in and looked at it, but he did nothing. He told me what he couldn't do, and then left. Then I was still charged the $100. My home has a slab foundation and they needed to get underneath the home by digging and he did not offer those services.

American Home Shield eases my mind. I trust that they'll take care of what they said they will, and the contractors are what I expect them to be. They normally get the job done. When some pieces were falling apart from my dishwasher, I did a service request and I did not experience any issues.

I hate American Home Shield. They're the worst company ever. When I had a claim for a double oven, trying to get anybody to talk to me in English was hard and I couldn't understand anybody who talked to me. Then, they had a tech who called and asked me what the problem was. I told him what the error code was and he said they had to order a part. Then I had to wait for six months for the part to come in, and that wasn't the right thing. American Home Shield then charged me $100 for that visit that they didn't even come out for. Then they said they'd send me a certain amount of money because they were not going to come out and fix it. So I ended up ordering the part myself and trying to fix my oven that way.

I'm satisfied with the service that American Home Shield provides. I did several requests. I went online and submitted my request and AHS would respond immediately. I would have a response in less than two minutes in my email. They inform me who would be the contractor, who would perform the service during that time. Also, they provided the phone number for that. And usually, I would call them and wait for them to call me because they're so busy. They could take forever. I prefer the customer would call them immediately after they get the contact or phone number and make the arrangement for the service.

American Home Shield has worked out well for me. When I had it for the house in Del Rio, that was a pain because they couldn't find anybody to do the work. I was renting out of my house and I couldn't get somebody to fix the air conditioner problem in time. So, I wound up having to pay hotel expenses for somebody because it took too long to get somebody to fix it. Contrast to that, somebody in the Dallas area, that's easy. So, it's more the industry challenge with the location.

My recent experiences with American Home Shield have been awful. We have two properties and in one of them, we had been notified that we were given a complimentary HVAC service call. When they came out, we told the contractor that there was a problem with the system and it was throwing an error code. He said, "I'm sorry. But I can't do anything about that. I'm just here for the service of the furnace." We turned around, called American Home Shield, explained what he said and that we needed to figure out what was wrong with our system. They sent another contractor out, and that contractor said that they couldn't find the problem. I've been so stressed out with American Home Shield.

My most recent claim was when the washing machine was making more noise than usual. I filed the claim by phone and the rep was kind and considerate. They took all my information down and then, they sent me the contractor's name and phone number. The tech called me first and got directions to my house. He was very nice and he did a good job. With AHS, I like knowing that stuff is covered and I don't have to do anything but pay a deductible for them to come out and do any work. Also, I'd recommend them because they do what they say they're gonna do and in a pretty timely manner.

Higginbottom’s Heating & AC recently came out and replaced a part in our air condition. They have an excellent rating with them and we always request them. What I like best with AHS is they don't waste any time getting somebody out. But I wanted to add my whole house generator to the policy and they don't do that.

The AC wasn't cooling. We called American Home Shield. Their customer service was efficient, knowledgeable, and polite. The tech had to order what they needed, they had to pick it up, and then they came back. It was quick. We've been happy with American Home Shield. I haven't needed anything that I don't have covered.

I've had AHS for a long time and my experience has been up and down. For my recent claim, the AC went out and I called AHS. The techs came out and diagnosed it quickly but it took them a while to come back. But it took a day to have everything fixed.

Carlos Kata Appliance was not good. Carlos charged me $175 cleaning fee, and I've never ever had anybody from American Home Shield charge me for something that I don't believe that it should have been charged for. He fixed the dryer but it doesn't dry nearly as well as it used to. I'm having to run things three times to get them dry. Before, it would take 15 minutes. Now, it's taking 45 minutes for the dryer to dry things. I looked on the invoice of the parts that were ordered from American Home Shield for the dryer. The belt was supposed to have been replaced. It's a couple other things there. But the only thing he took out was the heating unit for the dryer. I don't believe that he replaced all the parts that were provided to him.

The claims process with American Home Shield is easy. It’s just a few clicks and doesn’t take much time at all, which is helpful. I usually get a phone call but I’m the landlord so I ask that all the communication is given to my tenant. We haven't had any issues with AHS and I like that I have reliable people going out to do the work when I'm not able to do it myself.

The indoor handler evacuation system was clogged with normal wear sludge. The technician vacated the exhaust port on the outside to clear it out and once the water was evacuated, everything was running well. The technician provided a regiment so that this was something that could be prevented with continual maintenance and checks, which we took note of and began servicing ourselves. I had to buy a vacuum and also, our indoor handler is an older unit so accessibility is an issue because the water collection reservoir is at an acute angle or an angle that doesn't afford a lot of space to access. The routine maintenance, evacuation and purchasing supplies out of pocket come with home ownership so we took on that responsibility. But I asked questions and the technician was able to provide a response, which I'm grateful for.

I prefer to phone in when scheduling a service call because online, it's likely to get screwed up. The claims reps do their job and that’s all I need. I like it best that I don't need to know a plumber, an electrician, a carpenter and I don't need to have a particular company in mind. I can contact American Home Shield and depend on them to know somebody. Some contractors are not good though. I needed a plumber a couple of years ago and AHS did not relay the correct information to the plumber or at least the plumbers said they haven't. They came here and wanted payment again even though I had already paid electronically. The back and forth was frustrating. Also, AHS is a little expensive.

I called for the problem then the techs came and diagnosed the same thing. They said this thing has same problem. But I told them that I was aware of that. Also, usually American Home Shield charges a service call of $75, but this time they charged me $100. I told them I was not aware of that and that was not good. On top of that, they got together with the technician. They would send to cheaper people to the customer and they have a very bad experience. They know what American Home Shield needs to decline covering a service, so they're going to tell you that the issue is this and that. Then they're going to pass the report to American Home Shield and American Home Shield is going to say they're not going to cover it.

American Home Shield had a fair price. However, the last year, they have gone up substantially - over 30%. My mortgage company offered me a discount through them. One or two times, I got pushed around. They were saying, "You gotta wait until your renewal contract is over." I'm not aware of it until two or three months later. Then I gotta go back through the same process again. I'm in the market now to change over to someone else because of the price of the monthly fee and the service fee as well.

The contractor was able to resolve my plumbing issue quickly. They had great customer service. They came here and spent a couple of hours. They explained what they were doing and finished the job in a timely manner. American Home Shield is awesome. It's very affordable, and it pays off. I usually request the service over the phone. I find it easier. I usually like using web service. It's easier and convenient. But I couldn't begin to submitting online. Sometimes, it's a little tricky to find what you're looking for. An online chat would be helpful.

This company is basically a legal scamming company. They take your money in exchange for offering up only ONE STAR businesses they assign to do any work you put in service requests for. You pay $150 for each service request for these one star crappy businesses as well! Some reviews are so bad, they said they didn't even want to leave one star and wish they could leave NEGATIVE STARS! AHS doesn't seem to care either, and all they say is that reviews are "subjective" even when thousands upon thousands of people are leaving these reviews.

At first, American Home Shield’s service was phenomenal. But lately, I’ve had some problems. It's almost pointless to have a home warranty because you're paying your deductible for them to come out and then if you would just hire another company, you're gonna pay hundreds of dollars cheaper than American Home Shield.

Submitting a claim is easy. I call, they set up an appointment, and it gets taken care of. We had a plumbing claim when we had a blockage in the main line. The contractor was awesome and he got it fixed fast. American Home Shield is one of the better decisions we made since we had our house. They've been great every time we used them.

A contractor set up an appointment when I had a dryer that broke. The drum wouldn't rotate. They had to order parts. It was an unpleasant experience. I ended up calling American Home Shield to ask what was going on after the technician had come out to the house. They told me about the 24 weeks turnaround time. I told them it was not an option for us to wait for a part for 24 weeks. I had the option of cashing out. They gave me a certain dollar value. What they've done in the past is I'd get a voucher through email for Lowe's. I could scan that on my phone and purchase something. I was hoping to do something like that for a dryer but was told no. I got a new dryer and they were supposed to send the check but the check still hasn't come.

When our microwave wasn't heating properly, American Home Shield had a repairman out within two days. They replaced it with a brand new one. I've been working with American Home Shield for a long time and I would highly recommend them.

We've been very satisfied, and I would recommend American Home Shield. Our most recent interaction with them was when we did a renewal and that was fine. We also had a gas valve that was leaking, and it was taken care of in a timely manner.

The service with American Home Shield was good up until I had an issue with my hot water heater. I had to wait for over a month before I can get anything done, and then I had to pay out of pocket myself. They reimbursed the money for the hot water heater, but they did not reimburse for having it put in. I had used Roto-Rooter to put it in. They're on the do-not-use list, but they were the only one that could put it in. So, I didn't get that $500 back. Other than that, they did the services in a timely manner except for the hot water heater. It took way too long and then I got the run around for a good little bit for about two weeks before I could even get some answers on it.

American Home Shield has a decent service. The problem is that, overall, when you make a request for service, most of the time, you do it online. And when you do it online, they assign you a person to come out, depending on what it is. They assign it through their system, and their system doesn't take into account where you live. If you live in one city in Oklahoma, you could get a person to come out and service your equipment from three cities away as opposed to picking somebody that's within your own city. I've had a person come out that's 100 miles away from where I live, which doesn't make sense when there are people that are within 10 to 20 miles from where I live. But with the way their system is set up, they just take the next one on the list.

Our washing machine wouldn’t fill with water, so we called American Home Shield and they sent out a repairman who thought that he could repair it and ordered a part, and the part did not work. That took a week, and then he ordered another part and it was not the correct part. So, we were without our washing machine for over a month. We ended up with a new washing machine. We got a discount on it. Our washer was 11 years old when we started having problems with it. 11 years ago, it was top line, so we wanted something that was comparable to that washing machine. We had to add some money to the purchase because what they offered wasn't quite what we were used to.

I love American Home Shield to death. When the heater heater went down, I called and let them know what was going on. Then they sent out a tech, he came out, he looked at it, said he couldn't fix it, and he brought the guys in to fix it.

I sent in a claim for a problem with our hot tub and it went terribly. We've had an issue with our hot tub before, which was resolved. When this issue came up, I submitted a request to have it looked at. It was approved. Then someone came out and looked at it. They got back to American Home Shield with an estimate but then American Home Shield declined it. When I was finally able to speak to somebody, they said, “Oh, your policy doesn't cover a hot tub.” I told them, “Excuse me. You just repaired my hot tub three months ago. The policy just renewed as exactly the same as it had been previously.” They said, “No. Sorry. You're not covered. Hot tub isn't covered.” I don't know what happened. So I asked to escalate it. It was escalated. But the person didn't even speak to us. it was just an email saying, “No. Hot tubs aren't covered in your policy. Sorry.”

We had a few claims with American Home Shield. One of them was the air vent return in my house. There's an air vent return in all the homes for the HVAC. It's a kind of a metal rack and behind that is a filter that you're supposed to change every three to six months. The hinge of it started coming loose. So, I called that in. They denied the claim and they said it was because of excessive use. We hardly touch it. We only touch it once every three to six months, and it's not something that you can snag on because it's on the ceiling. The spot weld came undone. I was very unhappy that they denied it. I've had American Home Shield for 15 years. I've been a loyal customer to them, but they've really changed over the years. They pushed back on everything. I'm very disappointed with them recently. Overall, we don't use them that much, and they've raised the premiums. They charge a lot more. It's not the same thing anymore.

My experience with American Home Shield has been very nice. The contractors that they hired were very on top of my needs. I had issues with my AC. They called me and gave me details like, "We're here. We're close." They fixed the issues. They were not sure if one of the parts they replaced was covered. I had some issues because I had a baby, and they called AHS and they got the answer right away and they fixed the issues right away. So, I'm happy.

I had an inoperative garbage disposal and American Home Shield coordinated somebody to come out and they replaced it on the first visit. The technician was great.

Our experience with American Home Shield was not good. They're always sending someone out, and when they get here is when AHS tells us that they do not cover what is wrong with our thing. It's been several times they've come out and they have done that. We've had to fight to get the service call money back. We've been with AHS for at least 20 years. In fact, we started with them when they didn't charge a service call. We just paid a flat rate. But over the years, they've changed. Some of the companies that represent American Home Shield are very good and very friendly and work with us well. Others just come and say, “We can't take care of that. Forget it.”

The refrigerator had a leak. We went online and got everything set up with American Home Shield. It was easy. Beyer Appliance came out and took care of it immediately. It was a quick turnaround. I’m really happy with American Home Shield. Every time we've needed them, they've been here for us and taken care of things immediately. The people they've sent out have been good companies that have done a great job.

Had issue with HVAC All in one unit in our Townhome. Paid $100 to get tech onsite. Tech recommended whole unit replacement. Ordered product. On backorder. Continued calling. After 3 weeks, AHS said it would be an additional month. Not good when temps are in 90's. AHS continued to say that unit was on backorder, but Tech said they have the unit in stock and could install the next day. Contacted AHS and they said if I had them install they would only pay $1900 of the $5500 bill. Not exactly what they advertise. Conditions at home were terrible and no sympathy from AHS. Not sure why they could not get the unit, when other HVAC companies could. Was their unit below standard or were they hoping they could pay us less for the fix.

I got all my appliances fixed but now, my dryer still isn’t working correctly. The appliance man came and didn't get it fixed. It couldn't be fixed at the condition it was in. I talked to American Home Shield today and I haven't looked at my email to see how they responded back to that request yet. They're very slow. My air conditioning went out in May and it didn't get fixed until October. I had my heat go out in December 28th and it didn't get fixed until January the 28th. That's a month right through the cold weather. Before, it was the hot weather. I asked the people why they're treating me that way. I can't understand it.

When I submit a claim with AHS, I call them. They schedule me and the techs show up and fix the issue. I had a leaking roof in the garage recently. The claim process was quick, but I had to go with their schedule. The only thing also was the waiting time. But other than that, all is good. The techs were very respectful too.

My experience with AHS has been good. I had to wait for the part to be shipped, but everything went well in my recent plumbing claim. I liked the tech who came out. He came out the day after he got the call. It was a thermostat going out. He knew it. He got with American Home Shield and they ordered the part and had it sent directly to my house. The day it came in, he was there to install it. I was totally satisfied.

In 2022, we had the most issues with things. We were trying to get our dishwasher. We couldn't get anybody to install it and it was just going back and forth. Then when it came, it was damaged. We also couldn't get anybody to remove it. We finally got a new dishwasher. We had someone to dispose the dishwasher and install the dishwasher. But other than that, AHS would get a ticket in and we'd have our service advisor help us with what we needed to get help with and we'd have somebody come very quickly to repair anything that we needed done.

I've been with AHS for quite a while with two houses and I appreciate the fact that they're available and that they now seem to have people that you can understand a little better. When we were trying to make sure the house could cool down, we submitted a claim for a ceiling fan. I thought that would be a heating and cooling issue but the reps at AHS told us it was electric.

When I had an issue with the hot water heater, American Home Shield took care of it right away. But I wasn't too happy with one of the vendors that they sent out, so I circumvented them and did it on my own and just paid out of pocket. The person they sent out was jicky jack. So, I hired a real good company. But when I had a problem with the dishwasher, the company that American Home Shield sent out did a good job. It was just that the parts availability took forever. I also called American Home Shield for the air conditioner and they sent a technician out. He had the part on the truck and it was taken care of. He was very nice, on time, and took care of business, not like the plumbing guy.

The AC stopped cooling in June and American Home Shield sent a company out. Whatever they did, it didn’t work. My utility bill went from $200 a month to $800 for two months. I found out the AC wasn't working and they had put my unit in emergency mode. The unit had been in that mode for two months and it is still gonna try to come on, but it's not gonna come on. The compressor was pulling all the electricity, which was how I initially found out the unit was bad. Then when AHS sent the other guy out, it was even worse.

I called American Home Shield for an air conditioning repair. It wasn't working. It was easy to submit the claim. They sent somebody out to repair the unit, but the unit wasn't repaired correctly. It wasn't working right afterwards. They called them back out to repair it again at no charge to me for the second time and they got it fixed the second time. I have two air conditioning units, and so I had different contractors for each unit, which was kind of a little bit of a pain in the butt. But both of the contractors were exceptionally well. I need a new unit. The repairperson recommended it to be replaced, but Home Shield denied that and said, "No, just repair it." They keep preparing it. Every year they have to repair it.

American Home Shield replaced my washing machine and the people who delivered it refused to hook it up. I had another problem where there was a leak outside. Initially, we thought it was a slab leak and nobody told me what was going on as far as American Home Shield's side. The only way I found out that American Home Shield was not gonna cover it was because I personally called the plumber and he said, "Oh, American Home Shield is not gonna cover this. They didn't tell you?" I told him no, they didn't. So sometimes they lack communication. Some of their customer service reps are not native English speakers, so sometimes there is a language barrier. But overall, I would definitely recommend American Home Shield. It's saved my butt. I've had thousands of dollars worth of repairs that needed to be done all in the course of a matter of months and without American Home Shield, I wouldn't have been able to afford those repairs.

I had a claim for the AC unit that American Home Shield had people come back and patch it up more than five times. I had to wait on them. I had a big problem and I ended up getting it done myself. American Home Shield just kept sending somebody to repair the same unit. Every time they sent somebody, they didn't repair it right. They’d repair it enough where it would work for a few months. Then I would call and tell them that the unit was not working. So, then they’d just send somebody else and the other company did the same thing instead of just repairing the unit. I started to have to put a bunch of money myself to help repair the unit for the Freon. I had to do that several times, so I got tired of fooling with them at that time.

I got a claim in now for my garage door opener. American Home Shield sent a company out here. But the company dropped the ball. They sent a man out here and diagnosed the problem. But he didn't send them the information they needed to send to American Home Shield. Then some other stuff happened on their end. Eventually, I got so tired of them. I called American Home Shield and they decided to send another person out to check and see what the problem is. I'm still having some issues to this day. Except for this last claim, the vendors that came out were perfect. They were professional and they did what they were supposed to do.

American Home Shield has been diligent enough to send individuals out to repair whatever the issue is. I have an issue with my heating and air that sometimes would show up and sometimes wouldn't. The contractor, 3D Hoover Services, is trying to catch it at a time when it's doing what we say it's doing and American Home Shield is on it to send them out when I need to have them to come back.

I've had to fight for everything to be replaced by American Home Shield and it's a constant battle. Some of the people that they hire to come out would say, "Oh, it was because the owner jacked it up or something." I had a claim for my pool and they said that that we were using too many chemicals, so they weren't gonna pay for something. The person that came out didn't tell us that. I asked for a second opinion so another guy came out. Also, I contacted our local news station. They had somebody contact me from American Home Shield and said what happened. I ended up winning that and they replaced it.

Our air conditioner quit working and American Home Shield had somebody here within the next day. It was quick and I was very satisfied. The techs were great and did what they were supposed to do. They were good local guys. I'm thinking of renewing with AHS but I haven't yet.

American Home Shield is good at sending out people for service calls. But their prices are way too high. My hot water heater went out and they only paid for half. We argued and appealed and it was to no avail. I had an 80-gallon tank to begin with and they made me get a 50-gallon tank, which in my house was difficult to do. They wouldn't put the same model that was in there and they didn't pay for the additional features that I needed to bring the water heater up to code. I had to pay $800 out of pocket in addition to the service fee of $125. It was a nightmare.

Our furnace died and we called American Home Shield and it took about a week to get the first person to come out. The guy submitted what he needed. AHS said they talked to the contractor, and the contractor said AHS never contacted him. The guy was ready to go and so were we. But it takes two weeks for approval to do this. I was calling AHS every day and it was like they keep all the departments independent of each other so they don't know what’s going on with anybody else, and they can't cross over to find out what's going on, so it makes it harder for the consumer to get anywhere.

We've had a few issues over the years with AHS. For instance, for my refrigerator, every year for five years, we would have to pay for somebody to come out to replace the coolant. It had something to do with the temperature. It would go out every year. And after so many years, you would think they would just replace it. Overall, we've had a few bad experiences, but we've had more good than bad. Also, if something breaks, you can call them and they can send someone out to repair it.

My experience with AHS has been very positive on both American Home Shield as well as the CSC, the company that worked on our AC. They were very professional. There was a leak. They replaced the condenser. AHS is not cheap. However, it’s a good value. The time that was required for them to take care of what I needed, they took care of. I'll recommend it.

I've always had good experiences with AHS. They've been responsive every time I had issues in my house. They've been to my house and fixed stuff a few times. I do my claims online and they are very responsive that way. They took care of the plumbing and they did a very good job. Their price is good too.

We have a current order out for our microwave which died on us but that technician is scheduled to come out next week. Not all the contractors have been great but American Home Shield has supplied other people to finish the job that the other people didn’t complete correctly. So, AHS has been good for us. The technicians themselves have been fine.

I like that AHS sends the serviceperson out here and they're on time and they take care of business. If they can't fix it, they give you money to purchase a new appliance. However, they don't give you enough money to buy a 2023 or 2024 piece of appliance because they're a lot more expensive. But the amount of money they give you is better than nothing. It seems on the last item that they replaced, I didn't get enough money to satisfy me. But I'm not mad about it. I'm going on and I am not giving up on AHS. I'm very well-satisfied with them. They're there. They take care of the product. If you have a product, a device you need on an older piece of equipment, they bust butt and they find it. They send it and they put it in. And it's been good.

My experience with AHS has been good. It's always been dependable and the service has always been great. The timeframe as far as the turnaround when they contact you has always been really good. They also have a flat rate and that's great. We had somebody recently come in and do a hot water heater. They also worked on a refrigerator and replaced a compressor.

We’ve had trouble with our water heater since 11/2023, it’s now 02/ 2024, problem hasn’t been resolved. We continue to pay monthly premiums and service fees. No hot water, correct repair or replacement!

I am using this service and requested water heater issue. They provided service through United Air Temp of Virginia. They didn't close the valve properly. Caused water leak and damaged whole roof of the condo. Very irresponsible. Didn't respond, damaged whole house. They didn't covered any cost.

Our dryer was messing up. We called American Home Shield. The contractor came out and fixed it fine. Replaced the washing machine for us. Overall, it's good. Last time we used it, we were aggravated because it just says, "Protects the air conditioning." So, we asked AHS when we were having trouble with the stopped up drain. It leaked out on the floor. AHS sent an AC guy out quickly. He told AHS what the problem was and they said they didn't cover that. They wouldn't fix it. We had to call a plumber and he wanted $10,000. Overall, AHS is good but I wish they would be more specific rather than saying, "Your air conditioning is covered." List what is covered under the air conditioning. Make sure you know what AHS is gonna cover and not cover.

I always do my claims online and it's pretty fast. I was impressed. American Home Shield covers everything I've needed so far. It's all been pretty good so far.

My most recent claim was for an above-stove microwave that was not heating any longer. I submitted it through the online account and it was very easy. It let me schedule a time, but then I received a call from the contractor the next day also asking me to schedule a time. It was a little confusing. But they just had me verify all the information. It asked for the model and serial number when I did the claim, but apparently, the contractor didn't get that information. I had to provide it again to them, which was fine. Then we scheduled a time and then they came out a couple of weeks later. The tech did a very good job. He seemed very knowledgeable and he was very quick. He knew what he was doing and he was done within 45 minutes. He left me his card if I had any questions and told me what to expect. He said I shouldn't have any issues with it, but to get ahold of him if I did.

Douglas Mechanical came out for the AC and they were very good. They went up to the attic and did more than I've ever seen anybody do anything. They were excellent, polite, and very professional. The only thing with AHS is the price is too high and I don't know if I'm gonna continue with them.

The customer service of AHS has been great. They're always very responsive. It is a good home warranty. I've had success with it. High Priority came out for our claim. I had a recurring issue with the toilet and they replaced it with a low-flow toilet.

My claim with the stove was a huge problem. It took me two years to get the stove fixed, which turned out not to be fixed. The contractor ordered the wrong parts, so the stove still wasn't working correctly. I just let it go. I paid another service fee to get somebody else out there. That was when he said something about the parts they replaced it with weren't the correct parts. And it did more damage than it did good. He put in for me a new stove.

I called American Home Shield about my garage door opener and they sent somebody out who fixed it that day he came. It was great. He didn't have to replace anything. He just repaired the part in my garage door opener and it works fine.

I would tell my daughter and granddaughter to use American Home Shield. Their website is pretty efficient and easy to use. But I would much rather call when I have a claim. I had a leak that flooded part of a room and I made a claim by phone to AHS. It was very enlightening to talk to their reps. They told me that as long as it was the same plumbing, that I could have a couple of things repaired at the same time for one call. And I wasn't aware of that. Then, the tech who came out was a young man that was somewhat informative. He was fast and efficient. He happened to have the part needed for the repair and I was grateful because it was 110 outside.

Most of the time, I was satisfied with the service I got from AHS. The techs who came out were pretty good and I had no big issue with them. But when I would call AHS, it was hard to understand what their reps were saying. I kept asking for someone who I could understand. Sometimes they would get me to somebody else that speak a little bit better and I was able to understand better. It was a good warranty until it didn't cover my AC unit. When my air conditioner broke, they said something about some part that they didn't cover and they wanted me to pay over $3,000 to get it fixed. AHS also didn't cover my bathroom sink, but I didn't go into nothing with that. But they put in a heat pump for me before. Then they refused to cover it again. There was some part they refused to cover and they wanted me to pay that amount.

I like Home Shield. They do me right, and their website is straightforward. Usually, when I go online and submit a service request, American Home Shield sends me information. They'll tell me the name of the company, and sometimes, they even have the company phone number and a representative from the company if I have any questions before they arrive. Usually, the company calls and confirms a day or two before they come, but I would already know. I'll have that information through the Home Shield website because they would give it to me.

American Home Shield is a great company. The couple of times I've dealt with them, they've been very quick to respond and get something set up usually that same day to get something on the schedule. We've had our rekeying scheduled through them when we bought our house, and then we had this issue with the leaking cold water supply line. The supply line had a little break in it, and it started bubbling the ceiling above our kitchen. Air Climate Solutions had to cut out part of the ceiling because it got wet and patched that hole, then they had to have some restoration completed as well.

The repair company contacted me to schedule, and the tech who came out was great. He fixed the issue and my stove was operating perfectly at the time that he made the repair. Overall, American Home Shield gives me some level of security. Having it is beneficial if people want to eliminate extra costs for unexpected expenses.

American Home Shield has been great. I file my service requests online, and it's easy. The website is very user-friendly. Sometimes I've gone years without using the warranty, and then recently, I've had to use it multiple times. My washing machine wasn’t working, and they replaced it with a comparable unit. They gave me a Lowe's gift card and I ordered what I wanted from Lowe's. AHS had it installed.

The good stuff is when American Home Shield would send somebody that is qualified, the technician that knows what they're doing, it's good. They send people and pay out. For example, I had some plumbing work done. AHS sent a great company. Everything was done correctly and quickly. I'm recently dealing with an issue with one of my refrigerators, where it makes a very loud sound. Went back and forth with AHS. They've been good as far as getting people to come back. But the technicians are not qualified for the type of appliance I have.

Some of the contractors that American Home Shield go into partnerships with work full-time jobs somewhere else and don't have an adequate voicemail or answering service. So, they may assign me a contractor and I night call that person and never be able to get through. A time or two I had, especially about the refrigerator, I had to do the recall thing and have them all reach out to the person before I could get their attention again. Other than that, AHS' customer service was great. Whenever I called, I always got help. Having it was a good experience.

My dryer sounded like a jet engine starting, and then the washing machine was only agitating half of the time. So, I called American Home Shield out on those. Since the units were so old, they could not repair the units. AHS gave me in-store credit to Lowe's Home Improvement. So, I used that money and I now have brand new washer and dryer sitting in my house.

Considering I have never heard of such a thing as a home warranty, when I was given the opportunity to take part, I jumped on it. Upon further review, I realized that it is a great business model and it helps me so long as I know how it works. American Home Shield would send local people to help me, who understand things like, "Everybody has busted pipes. Here's what we can do. Here's what we've been doing. Here's what you can do beforehand to help you before we get there." That's invaluable. I am going to renew my home warranty.

We had some issues with our sink in the kitchen. The knob came off and it had been off for two months. American Home Shield sent a guy out to look at it and he said they were gonna order the parts. The next thing, we got a call back from American Shield and the guy said, "You gotta go through Lowe's because the original part is through another company." They gave us a hard time. Then a commode was cracked and the same people said they couldn’t do anything with it. The plumber wasn't local. He was an hour away. He wasn't honest. If he didn't wanna do the job, he should have just told American Home Shield to send somebody else out.

I'm having a lot of issues with my refrigerator and the freezer. I have a contract with American Home Shield, and they sent out Direct Appliance to fix it. They have sent out Direct Appliance before and I've always dealt with one technician. He's amazing and I always try and request him whenever I need anything done. Direct Appliance has always come out and done the work.

I had three service calls. The first call was not quite resolved. The second call was not, too. The company that American Home Shield contracted did not send the paperwork in with what was needed. I did not appreciate the lack of concern, attention to the matter. They have serviced me before and it was adequate. But this time, I did not appreciate the gap in time, the fact that they were inadequate as far as providing the necessary documents to AHS. And I had to call them several times the first time to figure out when they would come out.

American Home Shield has been hit-and-miss. It has been a challenge working with them. I had a water heater that flooded. It took AHS over a month to get a plumber out to my house to fix the item. First, they couldn't find a plumber. I was able to get my own plumber to come out here. And I had the that plumber come out. He gave me an estimate. AHS felt that he was too expensive, so they insisted that I have a second opinion. I had to wait another two and a half weeks to have them schedule a time for that plumber to come out to my house. Meanwhile, I had no running water at my home. My house has been flooded. I can't live there.

A lot of times, they just try to put a Band-Aid on things when they come out to fix it. I had a service technician come out from Sears to fix the washing machine and he supposedly fixed it. He told us he did, but then the same problem happened again. Unfortunately, it was a little over 30 days. I tried calling American Home Shield and work with them but they wouldn't deal with me. I ended up getting in touch with the Better Business Bureau and I told them that the first guy never fixed it and it was the same problem happening again. American Home Shield gave me my $100 service fee and they sent somebody else out who finally fixed it right. I wish they had a better customer service department. Seems like everyone I talked to is offshore and they don't always speak good English and understand you.

I felt safe having American Home Shield. I had an issue with the water heater and they came out and repaired it. They were pretty quick and it was resolved in about five days. It was a relief to have them.

I haven't had a bad experience with them so far. The only thing is I gotta pay the deductible right out. It used to be I talk to somebody and tell them what it is or if they could look and see if it's covered underneath my contract. Now, you get the automated system. But what if you don't wanna do it right then or you just got a question about it? Other than that, the benefit is I would have paid a lot more out on appliances getting fixed if I didn't have it.

AHS is incredibly thorough and very professional. They follow up when they said they would and details are always correct. We'd negotiate sometimes and there have been a couple of times when we've had to call the contractor back because something wasn't done thoroughly or correctly, but they were the first to admit it. It wasn't a fight. It was just a follow-up that something needed doing. We're happy with AHS.

The service of AHS has been excellent. I had a plumber come out for my bathroom. The process was easy. The customer service was excellent. The plumber was great. I've recommended AHS to my sister, my other family members and my friends. I'm happy that I enlisted the service. I wish I would have done it sooner.

I've been with AHS for many years and every time I call, they take care of me right away. For my recent claim, one of the burners in my electrical stove was not working. It was very easy submitting a claim. They gave me the information about the company they were gonna send and their phone number. And they called me. The tech who came out was very helpful. He replaced the burner. It's looking fine now. I recommend AHS.

I did a claim for an ice maker dispenser that wasn't making ice. American Home Shield's website is very easy to maneuver, but it took four visits - three times with the same contractor then they finally said they were gonna switch me over to somebody else. They got me somebody else, and now it's fixed. Their price keeps on going up though.

The little things on the side of the garage door were broken. I filed a service request with AHS and it was resolved in 48 hours. The tech was professional and friendly. I had another claim for the garage door when two parts on it were broken. I came out of pocket for both parts because AHS covers the door going up and down. But they don't cover the mechanical part around the door. It's frustrating when something isn't covered that you think is covered. But otherwise, I have no issues with everything else. AHS would have the techs come out and they would come out rather quickly.

Water was coming into my basement and I thought it was my sump pump. I called American Home Shield and they told me they were going to assign my case to particular company. Then they told me what company it was. They took the deposit over the phone right then and there, which means they prefer you to have a credit card on file that they can charge to. An email immediately came telling me the date that they said they were going to send the person on the phone and the email said the company would reach out to me. Sure enough, the company called within that same day and talked to me to find out what was going on with my problem.

We used American Home Shield within the first 90 days of being in the house which saved us a lot of money. They made it a lot easier to request somebody to come out through online than calling if it was something that was easy to select and I didn't have to explain. That was helpful. We had a plumbing issue. Our toilet kept running. A plumber came in and fixed it.

The air conditioner wasn't coming on. We made a claim with AHS then someone came out to the house and did something with the air. The tech fixed it on the same day and he was very nice. I even complimented him because he was friendly.

AHS has multiple choices for the payment and I like them. When you choose the higher deductible, the lower your monthly fee will be. Sometimes, the service we get is favorable and at other times, we've had a little trouble. When we had an issue with our air conditioning unit, they were able to send somebody out. Usually, within 24 hours, they'll send the call out, then someone can come out. Other times, they'll assign a contractor, then that contractor, you can't get ahold of them when you have an issue with not being able to flush your toilets or take showers. And sometimes that has taken four days, which is a long time to go without being able to use your toilets and take showers. The problem with that is they don't offer an emergency type service.

I was very happy with American Home Shield. I had some problems with my oven, and the service people had to come back several times. It was worthwhile for me. The claims process was easy. I've only had one claim, but it was very good. I was very satisfied.

My oven went out a week before Thanksgiving. It unfortunately has taken six times for the contractor to come out and they finally fixed it today. It's had the same issue. It's been displaying error code F9 and heats up really hot. The first time that the contractor came, they fixed the lock and then they said the issue was a fuse. Then they said it was something different, and then they replaced some board. At one time, they used WD-40 to say that fixed it. But I said, “No.” This time, they said it was a fuse again. So we got 30 days to see. Usually, it breaks again within two days after they fixed it, so we'll see.

Overall, American Home Shield has been good. There were a couple of times where I've had vendors come out and they weren't able to repair and I was charged for something that should have been covered and never refunded. That was a claim for my AC. I called AHS and I let them know that the vendors came out, but they couldn't fix it. They had to order a different part. They said the part was not covered through Home Shield because it was an original part and I had to pay for it out of pocket. So, I filed for them to do the research and make sure that was accurate, and I got no response back from American Home Shield, nor did I get refunded my money back. I was paying my co-pay and was paying for the part. The parts that they were trying to do kept breaking. I went for three weeks at 100-some degrees temperature in my house.

When we had problems, American Home Shield would send someone out and it would get resolved on the first try. I've only had a problem once. The tech didn't fix the problem. They said there was nothing that could be done. I had to get someone else sent out. But that only happened one time. We've been using AHS for years. Recently, our AC unit was broken. The motor on the fan was broken and the contractor replaced it.

I submit a request to American Home Shield online and I get a message immediately. They're good. They're doing whatever they mentioned in the contract. Sometimes, there is a longer wait time because of the busy schedule and the availability of the technicians, but we have the option of canceling it and trying another. If we get the same, then there is not much we can do. It would be good if AHS could add more technicians to the database.

The hot water heater was leaking. I put it in online with AHS and within maybe a day or so, I heard back from the company and they scheduled to come out and fix it. When the tech came out, I showed him where the hot water heater was and he did his thing. Then he told me to call him if I had any other questions or any issues. The claims process was easy.

I've been very pleased with AHS. My last experience was the gas stove that went out and they promptly took care of that. Their service has always been very prompt and the people that they send are always competent. Also, I'm retired so I'm on a fixed income and the warranty helps with unexpected bills that come up.

I had a claim for a dishwasher when all of a sudden, it stopped working. We put in a claim with AHS then a service tech came out and looked at it. He saw that the motherboard was the issue, then a few weeks later, he got a part, came back, and replaced it. And it's worked ever since. He was good and professional. We also had a service person come out to look at the AC. It was in the middle of the summer and we weren't getting a lot of cold air. Thing was overheating. They just cleaned the outside of dust so that more air could get in. And that was pretty much it. There was nothing to do because our coolant level was still good. I usually submit our claims to AHS online and their website is pretty user-friendly and self-explanatory. The warranty is convenient to have.

My heat went out. We needed a new unit. I paid my deductible and American Home Shield had somebody come out immediately. They resolved the issue that day and then came back to put a new unit in. We had to pay some money for our new unit, but American Home Shield covered more than half of it. AHS is great to have. I got everything covered in my home.

So far, everything's been good with American Home Shield. I had to have repairs done on a couple of appliances and toilets. My biggest complaint would be the price. It keeps on skyrocketing every year to the point I'm debating whether it's worth it to keep it at this point versus just putting the money aside. They’ve doubled my entire premium since I got it.

The coverage itself gives me a bit of peace of mind. It would cost me $2,000 to have the two air condition units replaced. So, it was expensive. That was the reason why I picked a home coverage insurance, because it covered that. So, I went ahead and purchased the insurance from American Home Shield. That was the incident that made me feel that if something else broke within the house, I wanted to make sure that if the heating or anything else went out, that would be a major expense, that at least it wouldn't cost me that much money.

I like American Home Shield's reliability. A fellow came out to do a routine check-up of the HVAC a couple of weeks ago. He went through the air conditioning upstairs and the basement. He inspected the systems and cleaned them out. He was able to fix the problem that the manufacturers of our system left. That was impressive.

I've had a great experience with American Home Shield. My last claim was for a garbage disposal. I got it replaced. It was an easy process. We filed the claim online and then someone contacted me within a day. My experience with the contractor was easy and efficient. I have peace of mind. When something breaks down in my home, most likely, it's covered by American Home Shield warranty. I just file the claim and then get my appliance fixed.

My air conditioner wouldn't come on at all, and the house wasn't cooling anymore. It used to cool completely. American Home Shield said that I had to replace my old unit, charged me $13,000, moved it into my attic, and then said that that's not where they said that they needed to put it. I don't know what the problem was. They installed it in the attic where there was no room to run the ducts, and so then they took and ran ducts and then just left them sitting there pretending like they were hooked up to the vents. Some vents weren’t hooked up to the ceiling. You can go up there, which I did this last week because I've been so pissed. My attic was so hot. I was sweating beads, and it was freezing outside. I took the coil pipe and I taped up everything I could.

I'm not happy with American Home Shield and Sundance. My overall experience on this particular case was, from beginning to end, awful. Would I consider looking at a different warranty company? I see the value in having it. AHS was great the first year, but the last year and a half, I'm not happy with them. I would consider looking at somebody else.

My washing machine stopped spinning. So, American Home Shield sent service out for it. I usually call AHS. I find that easier. The contractor was able to diagnose the washing machine immediately, but they had to order parts and come back. Everything they came to fix were fixed correctly.

A couple of times that we have had to use American Home Shield, it was as simple as a phone call even at the weekend. And we've been able to manage the crisis of the situation. That experience made us very loyal. The online piece and the way that works is very quick and easy. And working with American Home Shield's network of vendors has been very easy. I just had one bad experience with one of them. It was to fix my microwave, but it didn't get fixed. It wouldn't last long. I was worried that to fix it again, they would be the same vendor. But it looked like that vendor is no longer in their network. Maybe other people complained. But overall, I have had a good experience with AHS.

American Home Shield sent Inflow Plumbing, and the tech was very good and very informative. We had a leak from the faucet in my bathtub. I submitted a claim online. The website is a hit and miss. Sometimes, it's user-friendly. Sometimes, it's like, "Well, I'm looking for this but it won't let me go towards this." Another quandary was five guys came out and tried to fix my ice maker. They couldn't figure it out. They never fixed it. One time, it just turned on and worked. Then one time, it turned off. The tech changed out the valves and did good. It's functioning well right now. We live in a very high calcium environment. So, it gets kind of junked up quickly.

American Home Shield was good. But sometimes they send some people out that didn't always seem to know what they was doing. We had to get somebody to come back a second time. Then over the years, the pricing has gone up from our initial deductible. But it's still affordable. It's still a good service. I'm not quitting it. When my dishwasher went out, they couldn't find the part for it. The tech tried to order the part and find it in a few different places to no avail. He contacted AHS and they told him to replace it. They sent the brand new replacement washer out and it was too big to fit under my counter because of the tile on the floor. So they sent another model out, and the guy came out. They worked that thing in there, and the dishwasher was up and running.

Submitting a claim online with AHS has been easy. But calling is not that great because you have to usually wait a long time for someone to answer the phone. My recent claim wasn't a very good experience. It was with the sink and we had to get a different faucet. The one they brought wasn't the right one. They came back out. But they ended up being able to use our existing faucet after all. The techs were good though and it turned out good in the end. I also like the way if you have a plumbing issue and you have two of the same kind of issues, you can get the two done at one time.

I had an issue with a dishwasher and the parts were too old to replace. I had an option of buying my own and then having to pay to install it so that it would be done within a day or two. If I had ordered it through American Home Shield, it would have taken up to two weeks. And that was not acceptable. It is not worth it to have this insurance.

We've had a good experience with AHS. I had a clogged drainage line recently and I set up a claim online. I would definitely recommend having American Home Shield.

I was with AHS for five years. Their service was terrible. We tried for five years to get them to replace our air conditioner and they wouldn't. They replaced one part and the part never worked. They would come out and put a band-aid on it. They would have to come out every year. I would pay my fee for them to come out, plus the astronomical fee for the coolant. We had them come out one time to look at our furnace, and they told us our furnace was fine. But we had a different company come out and look at it, and it was leaking carbon monoxide. They were unhelpful and they were an awful company to work with.

I’m happy with American Home Shield. I love it. I've had repair people come out who have been very disappointing, but I let them know that I don't want them back, and they respect that. Other than that, I'm satisfied. It's always easy to deal with them. That's why I keep coming back, even though my price keeps going up. I also like not having to worry about having a huge repair land in my lap and not being able to afford to cover it.

AHS has been an absolute lifesaver for my family. I probably paid a couple thousand dollars into it and I probably saved $25,000. I got about $13,000 worth of air conditioner replaced, other than the co-pay that I paid. It's more than paid for itself. I've had claims for my refrigerator, dishwasher, washing machine, dryer, and air conditioner. Their claims process has been great. I just submit a work order online. Used to be, I had to call them. Now I just submit it online and make your co-pay. And they've got someone coming to your house.

I've been debating whether it's wise to keep AHS or not. They just upped their fee from 37 something to 46.99 which was a big jump. On the first year, I paid less than that at 32 something. So I called to complain about it and I could tell the guy was not going to really be helpful. So I just hung up. The one time I needed them, I had a very old hot water heater and they replaced it. I'm quite happy with the new heater but it took quite a while to get the whole thing organized. Also, it cost me $950 which I wasn't expecting since I paid them 30. So that did not make me very happy. But the tech came from a plumbing company and he was great. He was completely helpful and was very pleasant. He also helped me with something else that he wasn't required to do.

I've had two service calls with American Home Shield. The first call took some time to get taken care of and I was a little disappointed, and it's still not fully fixed. I need to call them and have them come back out to fix the work that they did. But on the second one, I had a hot water tank go bad and within five days, they got it evaluated, everything was shipped out and replaced, and I got a brand new one. So, that was really cool. The plumbers that came out both times for both plumbing issues were very friendly and knowledgeable. So, I like that. Overall, if something goes wrong, for the most part, I can call AHS and I don't have to put the whole bill.

I've had a good experience with AHS. If I've had an issue with something that needed to be fixed, it's been done in a timely manner. They're really quick. When I put in something that needs to be fixed, they're right on it. If I do it in the evening time, by the next morning, they're already putting it through and have someone coming out to me.

The pump motor for the filters stopped working and the contractor fixed the pump. It’s still working now. We don't have American Home Shield anymore. We didn't want that extra expense of the payments. People should look at all their options because with American Home Shield, you gotta dig deep to see what they actually cover. They refused to cover the first couple of things we called in for, which were the light for the pool and one of the motors for our hot tub. They said because it's a secondary motor and wasn't the primary. The whole point of having the insurance is to cover it so it was useless to have it when they refused to cover what I actually paid for.

AHS is a good company. I've been with them for three years now and the service is always good. I never had any issues with the service that they provide or the time it takes for them to get someone to my home. It's usually within a day or two. I have had to use their services a few times. They send people out who are qualified to do the work and I've been satisfied with their work.

American Home Shield is good. I was upset because it took a long time until they could give me a new refrigerator. It was a very good refrigerator with a good brand, better than what I used to have. But it took me around four months and they sent four different companies. Sears was the second company that they sent and the customer service was very kind. The technicians did a great job. They were the ones who stayed more trying to figure out what was going on. They did more tests and did a good job.

Our dryer was making a loud noise and Attwoods Appliances came out. For our water heater issue, which was our latest call, it was Pruitt’s Plumbing. American Home Shield has been good so far. The only issue that we have is when we call in for something to be serviced. It appears that the first recommendation as far as a service agent is with Sears, which we don't like at all. So, we have to request somebody like Attwoods or Pruitt's Plumbing. But AHS has been flexible with that. If we don't want that particular service agent or company to come out, we can recommend another one. And if that's on their list, they'll let us use them. So, it just takes a little extra work, but it's not too awful bad.

I had some leaking faucets and it took a long time to get it approved because they had to replace parts for it. So it took a little longer to get it than I expected. But overall, it got taken care of. When you have a claim, sometimes you're limited to what the contractor says, like if they think it should be covered or not. But they don't know all the situation. They initially told me it wasn't covered and I would be in trouble. I had to pay for it on my pocket. But after reviewing further, they were able to get it covered.

We have four properties, and we have American Home Shield on all of them. But we had a plumbing claim for the property at Fair Street in Cooperstown last October and American Home Shield hasn't paid the plumber yet and it's very embarrassing. It's all fixed but there's an outstanding bill. Other than that, we don't usually have too much trouble with American Home Shield. Once in a while, you have to make a zillion phone calls and be on the phone for hours.

I called American Home Shield and asked for a plumber. They sent out somebody and I had to pay $100. The guy showed up and said he was going back out to his car and he would be right back. He came back but he didn't bring anything. I asked him what he was doing and he said he couldn't fix it. He told me that the house was too old and that he was going to go back to his office and American Home Shield would call me. But nobody called me. So I waited.

The AC stopped producing cool. Something was going on with the control panel that the AC would not come on, so it was just blowing hot air. I set up the claim online. It was pretty easy. You get online, you put what you want done, and they put whoever is online next to do work. They say within 24 hours, somebody would call and it’s just up to how busy the company is to come out to do work. It was about two days, but it was on the weekend, so it ended up being 4. The contractor diagnosed it, they hooked up all the wires and looked at it, and they came up with there was a computer panel, and because it was the brand, they had to go change the computer panel and the fan motor because they were connected. They had to order parts. It took about another week and a half.

American Home Shield's prices have gone up substantially. They keep going up. We had a bad water heater. I had to do cash-outs because they allowed their vendors to jack up the price so bad on changing a water heater. It's unreal. These companies jack up the price to change a water heater to $900. What they're doing is not illegal, but it's not necessary. They do a bunch of add-ons every time and AHS wouldn't do a thing about it. It happens all the time. I got three where I had to do cash-outs and get somebody to put the water heater in myself because of that. It's hard to get vendors because AHS does not pay high for their services. They have to make a profit and stay in the business. But some of the things they allowed the vendors to do is not right. I got a list of vendors that I wouldn't allow in my house and a lot of those are on the plumbing and water heaters. I'm starting to check into new warranties with other companies.

The experience is good. It’s just that the warranty is 50-50. I had issues with my dryer, so the contractor came and fixed it. I thought it needed to warm up. But I only had a 30-day warranty after American Home Shield fixed it. My dryer is not drying. It would take three cycles before my clothing is completely dry. So, I called to see somebody come. They said no, they could come check it out, but I would need to pay $125 as my stuff again. If I knew that something was not working properly, I would have to call right away. But instead of paying another $125, I might as well just get me a new one.

Overall, the service has been okay -- being able to schedule, have the people arrive, get the work done. But we've had a repeated problem with air conditioning. We've had people come out to do the repair but it's still not 100% resolved and it was left with us to have to re-raise another case. Other than that, having a peace of mind knowing that we have the coverage has been good. We recently looked at upgrading the type of coverage that we have so that we can have some additional protections in there.