American Home Shield Reviews

We sent in a claim for a water heater and they approved the replacement, and we had it within the next day. It was quick and easy. It needed a repair at first. But that didn't solve the problem, so they came back and replaced the heater. We usually send in my claims over the phone. All we have to do is walk through the prompts and then we get a response back from them a couple of hours lately. We've got good service with everybody they've sent. They've usually been professional and friendly. Unfortunately, we don't get to choose who the repair company is.

The electricity on one side of my wall and my kitchen went out. I sent in a claim online and it was very convenient. The website was user-friendly and pretty quick. American Home Shield gave me a quick response time frame for them to assign a company to come out. It was convenient. The contractor did the work pretty quickly. I showed them where the breaker box was. The tech tried some stuff and then went back in to look at the outlets and figured out what it was pretty quick. He just had to tighten up some wires in the outlet.

My icemaker was not working and my refrigerator was leaking. The contractor came out and they fixed. A part had to be ordered for my icemaker and that took a while. I called back in December of ’22 and it was just fixed in February. But once they got the part in, they repaired everything. However, my refrigerator was still leaking. All I had to do was defrost it. Everything is working fine now. The tech was good. He was very knowledgeable and helpful.

We had a part malfunction on the garage door. The techs were able to fix it pretty easily. Working with them was a good experience. AHS makes it easy to submit work orders and not have to go through the process of finding a contractor. It streamlines the process of getting things fixed quickly. I recommend it especially for first-time homebuyers.

My kitchen range was malfunctioning. The oven was not cooking at the right temperature, and one of my burners, I put it on low, and it went to high and burnt the food. I called American Home Shield, and my interaction with the rep was a lot better than it used to be. It used to be that I couldn't even get them on the phone. I'd have to call four times or be on hold for 40 minutes. This time, I wasn't on hold very long, and I got somebody to talk to.

I've been happy with AHS whenever I've used them. But they've got that horrible automated thing that wanted to automatically take money out of my account to pay the $75. And when I eventually spoke to a real person, I said I would not do that and that the only way I would pay my $75, my part, was when I spoke to a real person. And they understood exactly why it bothered me. The techs they've sent out were all very pleasant and professional. They'd always come at the time they were going to come. They'd call me and say they would be here in 20 minutes. So far, they have fixed my garage door, but they came back because there was an issue and they realized it was their error. They also fixed my dishwasher and the latest thing was my attic fan. Since the repairs, everything has been excellent.

American Home Shield's website is good. When the door on my microwave broke, I filed a claim and they said, “The contractor is gonna be Sears. And they'll be out in three weeks.” I've used Sears twice, and they've both been on the long end of the arrival schedule, but this one was worse. Besides that, Sears said, “Okay. It's cheaper to replace it than to repair it.” They sent a thing to American Home Shield, and American Home Shield ended up replacing the unit with a nicer one.

American Home Shield has been good, and their claims process is simple. I just call and say, “Hey, something is wrong.” They'll then get someone out to my house in 48 hours or 24 hours, if it's convenient, and get it repaired. One contractor they sent left my house really unkept. The air conditioning guy went up in the attic and left the attic door open. He also left a couple of things out of place. When I got home, it was a mess, and when I called the contractor, I didn't get a good response. The next time I had a call about the air conditioning, I told American Home Shield, “I don't want that guy in my house again,” and they accommodated me. It would be good to have a faster response time though. I know just about everybody's air conditioner breaks down in the summer time, but when you have kids and the air conditioner is down, it's a horror.

American Home Shield did an annual check up on our furnace, and we had issues with getting the technicians to come out on time. They were supposed to come out and it got canceled for some reason, then it got rescheduled twice. It was the end of that period where they do the maintenance, and we said, "No, we didn't ask for it to be canceled." I'm not sure if it was the technicians or American Home Shield, but they eventually got it resolved and the technicians were great when they came out.

The techs had to come for a refrigerator that wasn't making ice. In the beginning, they said something was burned out at the back of where the ice maker is. They defrosted it and replaced it. But they had to come back because the ice still wasn't dropping down. They repaired the whole issue on the second trip and also put a rubber thing around it. But, what I don't like is that AHS does a timeframe and if it's passed, they charge all over again. That's not fair. Also, they do the payment upfront. The techs may not be able to fix your issue, and you still gotta keep waiting, but AHS already got their money.

I had a decent experience over the past three years. I was not okay with the significant annual premium increases. I found a similar program that is less expensive. I called to cancel American Home Shield. They offered me two free months to compare. Unfortunately, I was charged for the two "free" months. I have to request a refund now. Beware the promises.

I’ve had a terrible experience with this company. I’ve had an event go out on my range, and for 2 years I’ve been trying to get it fixed. AHS has tried to claim the problem is a manufacturer defect (it’s not) and has tried multiple times to get out of the appropriate repair or replacement. They claim they haven’t received information, but they have because I have the emailed responses. My approved vendor has submitted everything they’ve requested, and have made many many phone calls with no resolution only excuses. I get representatives who cannot speak English and who have no means of actually getting anything done. I’ve even filed a complaint with our state Insurance Commission. That also didn’t help. My next step would be Arbitration or Small Claims. I have tried reaching out to Corporate with no luck. In hindsight I would have saved my money.

American Home Shield's service has gotten worse in the last few years. My water heater needed to be replaced. American Home Shield had the vendor come and do the assessment. Based on the assessment, I wanted to go ahead and purchase a water heater and have it installed. But American Home Shield did every single thing to make it harder to be able to do this. They said that if I had a possible appointment with the vendor, then there was no way they would give me the details of what the offer would have been. I am living in the home for several days with no hot water. When I called any of these vendors, they gave me a far future date when they are able to come to do the work.

AHS has been awesome. So far, it's been super easy to make a request. Secondarily, they keep you informed as far as when to expect the individuals. They call out for the service. They also track everything inside their system. With the first phone call we made, when we got into the home and had a major drain backup, the folks were out very quickly. Everything got taken care of. They did the work and had to do a quick return trip to correct some other issues. There were also absolutely no concerns with AHS. Recently, we had our locks taken care of as rekey is part of the home warranty service itself, and then worked on the fridge. It's been wonderful the way that it's been treated. They've said, "Okay." Sent someone out. The tech was excellent, too.

I've been a little frustrated with American Home Shield. There were a couple of months when I thought, "Okay, I'm canceling next month." But then there's been times where I'm like, "Wow, they were really on the ball. And this particular agent took good care of me." So it really varies depending on the person that I spoke to or assigned to me.

I just purchased my house and I had to use AHS already twice. It was gonna be three times, but one of the other times, I had to cancel because the appointment that one of the technicians for a rekey was giving me was going to be too far out. I needed to change the locks on the house, so I had to cancel. But they moved through it quickly to try to get somebody else to do it. But the other people were busy too, so I just canceled. It was a good experience.

We have a double oven and it went out. AHS ended up covering it because it couldn't be repaired. The garage door opener also quit working. The tech came out and was able to fix it.

The spring broke on the garage door and I had to have that replaced. The techs were very helpful and got the repair done that same evening. So far, everything's been good with American Home Shield. It’s convenient and you don't have to worry about a fortune of money because you've got a program lined up. AHS is worth it because of the unexpected things that come up and happen that you can't control. And it's not like you have to hunt for good people. AHS has a list.

I submitted a claim with AHS and it was the second time that I called them on the dryer. Everything went through fine, but when AHS contacted the repair shop that was going to do the repair, the repair shop thought it was for the same claim that I had the first time. They didn't realize it was a different claim, so it took a little longer for them to come out. It took about two weeks before they came out. But the guys who came were very professional and they got the job done. Since then, the dryer has been doing what it’s supposed to do. All in all, the warranty is worth getting.

For my recent claim with AHS, the upstairs air conditioning unit was not working. The tech was very knowledgeable and professional. He explained to me what was going currently wrong with the unit. He repaired it quickly and in a timely manner. It was a good appointment. However, American Home Shield keeps putting a Band-Aid on the problem instead of fixing the problem correctly. If it needs to be replaced, they should replace it.

I am not happy with AHS right now. I have had real problems dealing with the people that I talked to, and them not understanding what I need to be done. I've always thought they gave good service until they started outsourcing their call center. They basically tell me that they can't do anything. I also can never get ahold of anyone in the Memphis office to tell them the problems that I'm having. Also, my fee has gone up to $85 a month and I've been with them a long time. I don't feel like I'm getting what I'm paying for.

The tech came up and checked the furnace. He said I needed a new thermostat but that has never happened. Whenever I have a claim and it's something that needs to be taken care of right away, I usually call AHS. If it's not quite so urgent, I try the online thing. They'd say that somebody has been assigned via an email and that I should be expecting a call from them. 99% of the time, somebody would call me from the appliance repair place, and most of the time, they're good and they pretty much know what they're doing.

The service of AHS has been pretty good. I had a claim for the disposal. The technician fixed it. The technician was outstanding.

Up to Code Plumbing was good and bad. One of the technicians that came out was excellent. He was very thorough. Gave a lot of information. The technician that came out prior to him to look at my water heater didn't do his job. He was supposed to check the water heater. My wife said that he went into the back and didn't have any tools, and yet gave a description of what needed to be done to it. He came back with an estimate of $1,490, which was the max that I could pay. We got a second opinion for it and that's what I'm still working on now because the information that they're giving doesn't match up. Also, your appliance has to be broken, not working, for AHS to really get stuff done. We had our dryer that was making weird screeching noises. They told us to take a video of it and we did that. They couldn't reproduce it and they said, “Because you can't reproduce the sound, so they can't tell you what's wrong with it.”

The Advanced Appliance Services came out promptly for my claim. They were efficient as far as servicing my microwave. It was an error code regarding the door. The microwave would not operate when you try to turn it on. The tech was friendly and knowledgeable about the microwave. Everything has been repaired and it's working. The service of AHS has been excellent.

My latest claim was pretty embarrassing, but our spa didn't work. I moved here and I don't know how to use the pool. When I called my pool guy, I told him, “Is there a filter that needs to be turned off?” He said, “No, no, no.” So I said, “Well, I guess I need to call my insurance.” He said, “Yes, go ahead.” So I called the contractor over, and they looked at it and said, “You didn't turn it on.” There is a spa button that's really, really obvious. But there's another button behind a closed door that you have to turn on to instigate it. The tech gave us a tutorial on how to actually use the spa. Before that, we had a leaky pipe in the plumbing. The tech came and cleaned all that up and glued it in so that it wouldn't leak. It was great.

Compass Plumbing was amazing. I highly recommend them in Santa Clarita. My water heater broke. It was Wednesday morning last week. I called American Home Shield early in the morning and right away, they put it in for Compass to come out. Some of these companies are sketchy and they're not good to come out, or they say they can't do this. But a plumber came out and looked at everything. He put in the PO right away. American Home Shield approved it shortly and the plumber was out on Frida and did everything beautifully. He got it up to code. What impressed me was his professionalism. He was so kind, going through everything and explaining bit for bit. When he left, it was flawless. You can't find that a lot now.

We had recently bought the house and we wanted it to be rekeyed. I got the name of the company that would be coming and the time frame that they would be coming. I really liked the tech that came out. He was quick, professional and easy. He removed the key receptacles in two of the doors and replaced them and then gave us four new keys. AHS is worth the money. I like that I know up front that it's gonna be an $85 service fee. That's helpful for me, for budgetary reasons.

The microwave went out. I filed the claim by phone, and American Home Shield sent someone out and couldn't do the repair. I had to pay money upfront for service and then get reimbursed for a new microwave, and it was about four months later that I got reimbursed. It was hard to understand the contractor. They weren't from this country. They weren't very knowledgeable. But I stuck with what they said and I got the full amount reimbursed. I called American Home Shield again today to get a renewal process to make sure that everything was okay. But I couldn't understand the person. He was very unclear and didn't understand what I was calling for. But I hope it was resolved.

My fridge stopped working. The techs got out the next day. After they decided that it wasn't working, AHS sent us choices we could pick from or they would give us the money for the replacement. We chose to get a gift card and it took a few days for that. It's a benefit that I can just call somebody rather than trying to figure out what to do next if I have an issue.

I placed a call three weeks ago. AHS sent out Melton Plumber. They fixed one part in the bathtub. They told me, “Don't run the water for at least six hours.” Six hours came and we ran the water. It had a leak. I called back. AHS said that they could put a ticket in for them to come back out. But, the first guy didn't come back. They sent the second guy. The second guy changed another part. Before he could change it, he said, “I need you to open up the ceiling.” I had to get somebody to open the ceiling. I had to pay for that. Then they had to send out another work order for them to come back to do the work after I got the ceiling open. They came and fixed one more part. They told me, “Don't do anything for about 24 hours.” I waited for 24 hours and ran some water. It was a waterfall.

American Home Shield agents are trained in a way to deny coverage. It's a very frustrating experience. I've spent 10 hours on the phone over the time of a few weeks. There is a pool electrical issue, which turns out to be the motherboard of the pool equipment needs to be replaced. That is covered. So they sent a local service provider, and they came. They somehow mentioned the word multimedia sensor, among other things. But they picked on the multimedia sensor, and they said that the multimedia sensor is not supported. But that's an electric board. I was trying to explain and reason with the guy. They told me, “Oh, no. You don't have to worry. You can just request that you pay us again, pay another copay, we'll get somebody else there.” I said, “Fine.” This is clearly not a multimedia sensor so I requested a second technician.

My water heater was leaking. The contractor was nice. He had a new water heater with him when he came. He checked to make sure we really needed a new one, and put it in. But the heat was too high and so we called them back. I like that AHS is easy to navigate but what I don't like is that when the furnace didn't work, they were in no hurry to get here. Nobody came to fix my heat for four days in the middle of winter. It freezes here in Ohio. I have kids in here and the pipes will break. And then what? Whose responsibility is that going to be? When I call and try to talk sense to them, the reps would say, “Well, the contractors have 48 hours.” People could freeze to death. That's not good service. They should have automatic service, especially with issues like that.

I had a contract for air conditioning alone by an air conditioning company, and I was paying about as much for just the air conditioner. American Home Shield covered the same thing but in the whole house. I like them because they respond very quickly when I have a problem. So far, the service and support have been excellent. Recently, I filed a claim for a stopped up kitchen sink. The company that did the fix sent me a text telling me that they were sending someone over with the individual's name and a photo. When he showed up, he told me what he was here for and went right work. He cleared the drain. When he had it working, he called me. I came in and looked at it, and it was draining.

The techs came out for my fridge and the service was very timely. They fixed it and told us everything was okay. But it started giving some noise again, it's not cooling like it's supposed to, and the lights that used to change when the temperature changes is not there anymore. So, there's something still wrong with the fridge and so far, AHS has repaired it about two times. We also had a claim for the heater and our experience with that was perfect because they changed it. They didn't do partial replacement like they have been doing with the fridge, trying to change parts and nothing is working. Other than that, I've done a claim online and their website was very proactive. But it was not easy to navigate because of the lack of expected feedback.

We couldn't get the heater on. The contractor was great. We like how our claim is expedited if we put in one. Within an hour or so, we get a response from the repair person. It’s prompt service.

I couldn't understand the guys that American Home Shield sent and they didn't know what they were doing. They took my old stove off and got it dismantled. Then they told me they couldn't put the new one in. They said I would have to get somebody else from AHS to come out and do it, or get my own plumber. They said they didn’t have the right parts and I said there’s a Home Depot Depot about a mile and a half of here. They weren't interested in that. So, they left me with a new cooktop sitting up there. I told the lady at AHS and she said they could settle and let me get my own plumber. So I did and they put the stovetop in in just about an hour.

Sometimes, it takes a week or two before the contractors with American Home Shield can come out. Sometimes, somebody will come out, but they don't have solutions. Then I call them back again and get a different person. They take the order and somebody will come out. When they resolve the issue, I'm fine with them. If I don't get a solution, that's when I have a problem. I got the solution with the toilet that was running. I got the solution with the dryer, but I had that on the second call. I had to pay another $75 to get someone else to come. Whoever American Home Shield sends out, I would prefer that that person be qualified enough and know what to do in order to solve the problem so that I don't have to call back and pay another $75.

I'm satisfied with AHS. I've been with them for a lot of years, and so far, so good. It doesn't work out every year and I lose money sometimes, but for a while, it was paying for itself and then some. Recently, I was a little confused because somebody made a follow-up email and the way it read, I would be invoiced for the balance. But I must have misread it because I didn't get an invoice or anything. Typically, we just pay the fee, a guy comes out and fixes the issue, and we're done.

American Home Shield provides a quick fix for things I need to repair. Recently, the dryer wasn't heating. A technician came and fixed it quickly. Oddly enough, it’s had another open case now for the same dryer. Someone called me today, and they didn't want to go a little over a week out so I called American Home Shield. They gave me a new vendor. I haven't got a call from them yet. On the water heater repair, I know it's up to me to read the contract, but I had to pay a good amount out of pocket for that repair. There were some parts not covered. It would have been good hearing it from American Home Shield first versus the hearing it from the technician.

I’ve had several faucet leaks. One of them was an emergency. So, the contractor that American Home Shield sent got out there very quickly. The others were within two or three days. I had different plumbers come out from different companies. One of them needed to remove something, and they said they couldn't remove it because they were afraid they would break it. So, I didn't get it repaired. Another plumber came out for a similar item, and they were able to fix it. I wasn't happy that we needed a different company. There are several things in the contract that said that it wasn't on the warranty because it wasn't in the contract.

I used American Home Shield when I owned my previous home, and the service was fast, efficient and affordable. They are usually quick with assigning me a contractor with a convenient time. And they're efficient with solving the problem. It was just this time I felt the issue wasn't resolved. I recently needed my furnace repaired because the heat wasn't coming on those cold days. And the contractor came out and serviced my furnace unit. I couldn't remember my login so AHS had me put in my address, and it said, "Find your warranty". Once I put in my address, my warranty popped up. And I was able to click on what my issue was. They were boxes of what your issue was.

The main line leaving the house was clogged. I filed a claim in to American Home Shield online. The technician who came listened to us. He had the right equipment with him. He was able to make the fix. He was here maybe 30 minutes. I know that they cover up to 100 feet as long as it's not a collapsed line. He was able to do exactly that. He stayed to diagnose and he made sure that once he was done, it was truly cleared and that we could get water flowing without it raising up again, so that it was a finished job and that there wasn't anything deeper going on. He was knowledgeable enough to say, "Yeah, no, this happens." He was able to tell whether it was a collapsed pipe or not. It wasn't, fortunately.

The heater wouldn't start. The technician found that there was a part broken. He said he knew the heater. So he replaced it but the heater broke again. He realized that the piece that he replaced was broken again. It was secondary because it wasn't receiving enough power to start. So he had to replace two parts. But now, it's broken again. But overall, the customer service at American Home Shield is excellent. They send a technician immediately. Unfortunately, we have been struggling with this heater issue.

AHS Claim #: ** Purchased home warranty through American Home Shield when we purchased our home in 2022. Submitted 3 claims for our Rheem water heater - first two issues were resolved with a band-aid of a solution. On our latest claim American Home Shield is denying our warranty claim, asserting that our water heater is not working due to a manufacturing defect. AHS's service tech had been working with Rheem to process the warranty, and it was this tech who made the determination that the issue was a manufacturing defect.

If I place in an order, AHS handles everything for me and I don't need to worry about it. They took care of my claim for the range properly. They sent the technician from A-Fix Services here very quick and they did a very good job.

I always use American Home Shield. They come out every six months to do my heating and air conditioner. And this was the first thing that they've done on an appliance in my household. Everything they normally do, they do a great job. The compressor went out on my refrigerator. It was a little motor thing that went in the back. The tech fixed it and it's working. But with all the money that people pay to have AHS, I pay 80 something a month plus $75 for the contractor to come out each time, I had, in both of my freezers, top to bottom full of food that I lost 300 and probably $60 to pay, why doesn't the insurance company cover that?

The service has been good. American Home Shield has been having someone come out the same day or the next. They're friendly on the phone. Buster's Appliance has come out several times for different things, and we've been happy with all the repair people that have come out, even the one guy that didn't put the dishwasher back the right way. We didn't even realize it until a few days after he left. But everybody was nice. My only thing is, you know, we're not getting anything for the money. Because I could call Buster's and pay them $30 to come out and do a diagnostics myself.

I purchased the house last June. I noticed that my water heater and furnace were very old, so I wanted protection for those appliances. But as I've lived in the house, I've noticed other things started going wrong. So, I've been using American Home Shield for the other services as well. It has worked out well for me. And it has been helpful. I like that it’s easy for me to submit a claim. It's a flat fee every time the contractor comes out. And I'm able to bundle multiple appliances if needed per visit, which has been helpful.

The service has been fantastic. The door mechanism came off the rail. My wife didn't know how to fix it, so she called American Home Shield to have it done. Whoever showed up to fix it did so, because we could use the door again. They did a fine job. My parents are in Texas considering buying a home. I've already told them they have to get American Home Shield.

I have the platinum plan so that's $93 a month. But it doesn't matter what it is. I already have my washer and dryer replaced. They could get very expensive. I was reading the other day, and a bunch of people in my neighborhood were complaining about American Home Shield, and I couldn't believe it. I said I have never had a problem with them. They said AHS is too expensive. They don't come through. I don't understand what American Home Shield they were talking about. The contractors have always been good.

I love dealing with American Home Shield online. I love their website. The fact that I can do everything online puts me at ease, that I don't have to deal with someone else even though I'm still working. We were AHS customers and I had issues with them and stopped using their product. At one point, I didn't have income so we thought this is the safest thing to do. And since we rejoined AHS, I have liked them. My doorbell stopped working. We needed to get it fixed so my 17-year old son who has a learning disability could answer the door on his own. The contractor was here for 15 minutes and it was done. It has been at least twice in the last three months that I have recommended AHS.

It has been very easy to book requests, which is something that my prior provider did not have. So, I appreciate American Home Shield doing that, and that they do very good follow-ups with the steps of the process between booking and the service provider showing up. The tenants said that the toilet was leaking. Frontline mechanical showed up for 20 minutes, replaced two parts, and everything works fine.

Some of the contractors were trying to get over on the situation. So, I got fed up and will not renew this year. I called a plumber and he had to fix my faucet. He ended up putting a new one in. But before he came, he said there was gonna be an additional fee which would cost me $200. AHS sent me the estimate that he sent them. When I looked at it, it said there were some pipe modifications that had to be done and I wasn't aware of any of that. So when he came, I said, “Okay, so what actually does the $200 cover? Because it's saying something about pipe modifications.” And he was like, “Well, they pay for the new faucet, but they don't pay for me to hook it up.” That didn't sound right. I had that done before, and you never had to pay for someone to hook something back up if they were going to replace something. I talked about it too much and he didn't actually charge me. But I made it aware to them saying, “Hey if I had paid the $200, what was I paying for? That’s just extra money going to the technician for nothing.”

I pay American Home Shield the 100 bucks and they always get me good contractors. I've been happy with the contractors that they get me. There was no hot water going out of my master bathtub, but it went on everywhere else. And at first, we thought it might have been the hot water heater. The contractor came and checked that. That seemed to be okay. They checked the bathtub. There was a valve that controls the hot water and the cold water together. That's for if you have young kids. You make sure they don't get scalded. So, it's like a regulator. We have had a panel there. So, we had to hire somebody to take the panel and fix it. But they came back out and fixed it. So, I'm happy with AHS. I'm concerned about my hot water heater. If it goes out, I hope they would be able to help.

We have a claim to American Home Shield that's ongoing right now for an oven repair. It's really old and it's a two-part oven and the top one stopped working a while back. So, they had to order a part to fix it. The technicians have been good. We haven't had any problems. We've especially had good results in people that come out to help fix our AC a few times. American Home Shield's online portal is easy to use. I like the ease of having someone come out and fix things and, hopefully, not having to replace something that can be repaired.

I needed an electrician because I had a light fixture that wasn't working. I went online, signed up for an appointment, paid the $100, and the electrician came. He fixed the light fixture and he was great.

My most recent claim was for my air conditioning and heating. Within 24 hours, the contractor was out here and they ended up having to replace the thermostat and control panel. Having AHS is peace of mind.

I submit claims by phone and every time, they put me with somebody I'm supposed to be with. It's good people and it's a good place.

Somebody has been out a couple of times to repair the heater and they finally located what the problem was. It kept staying on. Í did my claim to American Home Shield via the website. It's user-friendly. I got the contractor's actual information and the time that they were gonna call. They changed out a part on the actual unit itself and they also replaced the thermostat. They had to leave and order the part. When they ordered the part, they kept me updated as to when they ordered the part and what their projected time of getting the part. This particular company has come out several times and they've always provided great service. After being a customer for 5 to 10 years, AHS has been a perfect service for me because it helps out with things that I could do for myself but I don't have time to do it. To be able to pick up a phone and say, "Hey, look, I have a problem," and someone shows up within a day or so work perfect for me.

I don't believe that Home Shield does everything they promised to deliver. I had to have the drum replaced in my washing machine. I was told that if they can't replace it, or if it needs repair and they can't replace it, then they would give me a new washing machine. However, they didn't tell me that it's gonna take 3 to 4 weeks to replace the drum and that there's an extra fee to install it. There are a lot of hidden fees that I was unaware of and I don't necessarily like that.

My dryer was making a squeaking noise and AHS sent out a tech four times. He tried to file a claim to just buy a new dryer because of how much money AHS had spent on repairing it but after the third time, it was fixed. I had one other claim with my washer and they replaced my whole washer and gave me a brand-new one. That process was good and very simple.

I called AHS to let them know that my washer was making some type of noise. A tech came and he told me it was the bearings. The guy claimed that they weren't gonna fix it because it's the bearings and the washing machine was still working. AHS said they never received a report from him and that they were gonna send somebody else out but they never did.

We took control of the house and it was time to put new locks in. The experience with the rekey was fine and the technician who came out was great. But I'm not 100% satisfied with American Home Shield’s determination on the refrigerator. It was sold with the house and should have been covered. But when we submitted the claim and finally got their local vendor out here to take a look at it, they came up with a big laundry list of things that needed to be done. And it's a Samsung, which apparently had a class-action suit against AHS, and they probably would have paid for all the parts just so they don't get more people complaining about them. But it was denied out of hand because it was extreme use. So, my overall interaction with AHS was not the best I've ever had with anybody.

This is a part-time residence for us and if something goes wrong, I can call American Home Shield and they can come out and fix it. About two weeks ago, we filed to have our dishwasher repaired and the tech did great. He came in and checked the unit, and found out the motor was bad. He said he would order a part. And when it comes in, he'd come back and fix it.

The AC wasn’t cooling and it was the first time I've ever had a repair where I didn't have to pay extra for. The tech was friendly, relatable and answered the questions. American Home Shield has always been good but it would be great if they covered more Freon type stuff. I've had to spend a lot in the past with air conditioning stuff. But they replaced a refrigerator one time when it couldn't be repaired anymore.

The tech from Ace’s Garage Door ended up not doing anything but he diagnosed the problem and I had to put in a whole new motor. But he was good. I like him. I've had a positive experience with American Home Shield this year and last year, and calling and ordering services online have been more efficient than before. I was ready to quit so many times before, but they turned it around or something happened. I like that it’s only $75 to have the contractor come out and usually, no matter what they do. If it's something over that, AHS will cover the greater portion or whatever their cost would be to replace it.

It's been a good experience with AHS. Recently, the techs fixed a faucet, but the hot and the cold were reversed. The tech came back out and switched it back. He helped us out too with our water heater. He was very nice. I was very happy.

They seem to do a good job of covering the problems that I ended up having. Our last service was for our stove at our rental property. The techs were there within 24 to 48 hours. They took care of it that day.

Lasseigne's Heating And AC came out. My air condition was making a noise and not working. It ended up being the capacitor. They were able to get that taken care of within a couple of days. I've been pleased with AHS. I would recommend it.

My air wasn't working and I called American Home Shield and made a claim the night before. I was able to get it taken care of the next day. I was just hot for one night and everything was fine the next day. So far, everybody has been very professional and the contractors clean behind themselves when they come in and out your house. So, I haven't had any problems. AHS reps have been very professional.

The people from Air Dynasty AC were very professional, polite and did a good job. I was very pleased with them. I've always had good experience with the plumbers, electricians and different people. The contractors were wonderful and very tidy. I like American Home Shield because they send out very professional people, courteous and kind, and gets the work done right away. It’s a good deal.

I needed a new water heater. I went on the American Home Shield website and filed a claim. The techs were efficient, on time, and courteous. The same people came back to do the work. They were terrific. They left nothing there. They took everything with them including the old water heater. Overall, AHS is easy to work with, so I enjoy it. I had a lot of work done with them and I've been satisfied every time.

The techs from Comfort First Heating checked our air conditioning system. They did a quick fix on one part and gave us some an estimate for a new system because ours is 25 years old. They were excellent. The experience with American Home Shield has been very easy. They get the contractors for the house within 48 hours.

My recent claim with AHS was my furnace. The fan broke, so it wasn't blowing any air. The techs were able to repair the issue.

The motor to lift the garage door up and down was old and it wasn't working that well. So, the techs came and checked it out. They said that it needed to be removed and a new one put in there. So, that was what they did. The whole deal was great and I had no problems with them. The garage door works beautifully now. AHS also has a very good way of communicating with people, giving them the right information, and answering everything you ask. So, I was satisfied. I would tell others to get their warranty and that it is worth it.

My microwave wouldn't work. I made a claim with AHS and in two days, the techs came out and fixed it. Whenever I call AHS, their reps were polite. They'd take my call and send somebody out. I like that with them, we don't have to figure out who to call.

I have a newer dishwasher and the hose on the pump ruptured. I did a claim with American Home Shield and it was so easy. It took two or three minutes to request for service. A tech came and was incredibly knowledgeable with current and newer models of equipment and what faults to look for. He was very friendly too and he did a phenomenal job. The whole process took maybe an hour, total time. The dishwasher was repaired. The service was so good that they even leveled our dishwasher so it works better than when we bought it and had it initially installed. He gave us additional things to look out for with our particular model. On the whole, there is peace of mind knowing that our home is covered and American Home Shield has always come through. This home warranty is absolutely worth the investment and I would never own another home again without it.

My recent claim with AHS was for an exhaust fan in one of my baths. The techs came. 10 days later, a part was shipped to my house. They came back within a week and it was replaced. It worked out well. I also had a contractor for the plumbing and he was very good. But the air conditioning contractor was not. I didn't feel like he knew what he was doing.

They're professional and they have a quick response. The dishwasher was not working. The microwave was not working too. There was also a knocking sound in the refrigerator. From me trying to run the dishwasher so many times and waiting for the tech to come out, whatever jammed the dishwasher got rinsed through. Because when he got there, the dishwasher was working fine. Then the refrigerator, miraculously, nothing was wrong with it. What the tech did was replace the light bulbs that were in the refrigerator. There was nothing he could do with the microwave. They had to replace it. In lieu of replacing it, they're sending me a check. The guy that came was excellent. I couldn't ask for anything more.

We bought our house a month ago and we've used AHS half a dozen times. For the most part, the experiences have been well. We had one little hiccup where they told us something was covered and set the appointment and came to find out it wasn't covered. But they made it right. They refunded our $100 deductible. Right now, we got a work order out for our microwave. American Home Shield, for their part, did really well. My issue was with the contracted company that came out to fix it. The window we were given was 8:00 AM to 5:00 PM and that was asking a lot from a working family to block out a whole day.

My AC was making an obnoxious noise. The vendor that came out did a great job. Things are good now.

I filed a claim for my central AC unit that wasn't blowing cold air. When the contractor came out, it was some wires on the outside that had burnt. I had to call them out again because I was still dealing with that AC. They got it straightened out. With anything in the home that gets damaged, I could call American Home Shield and they always help me out.

My experience with American Home went very smoothly. My AC wasn't cooling. I put in a request online and, in less than an hour, I had an AC company calling me to set up an appointment. A repairman came out the next day. He was very knowledgeable and friendly. He checked everything out, figured out what was going on, and fixed it. Having American Home Shield is worth it for the peace of mind, especially in a house where you don't know all the systems well.

I like American Home Shield's reliability. I have had a couple of quotes from other places, not through American Home Shield, and they told me it would be an X amount of dollars and a certain thing was wrong, but it was not. The companies American Home Shield goes through come out, fix it and tell me exactly what's wrong. They're not trying to scam me. Foxcroft HVAC came out twice. The first time, one of the motors in my furnace was messed up. They replaced it with no problem. On another issue, I got a quote from another place first which would have cost me $400. I called American Home Shield and a repairman came out. It was a tube that was clogged. He blew it out, told me to change my filter and it was fine. The service is a little pricey for the $125 service fee. But other than that, it's fine.

It's always gone fine with AHS. They've always been good. I'm so busy, and they allow me to keep working and not worry about issues in the house.

Submitting a claim to American Home Shield is a nightmare. You talk to people overseas, and you can barely understand them and they can barely understand you. Right now, I'm waiting for an appliance company to come and install the dishwasher. I've had a dishwasher in a box sitting in my kitchen and it's gonna be almost a month that I haven't had it installed. They had scheduled the wrong people to come. When they delivered my dishwasher, the guys looked at it and said that it was not wired. They sent these people in to wire. When he looked at it, he said, "No, it's wired. I don't know why they say it's not. But your pipes down in the basement are not up to code."

American Home Shield has been great to deal with. They got a contractor out here within a couple of days and they resolved the issue. I had an electrical issue on a couple of different things. They replaced the GFI and a motor in a ceiling fan. The rep, Lawanda, was responsive. She kept checking back with me to make sure any issues I had were resolved. I've been happy with American Home Shield's service. The claim process is easy to do online, the contractors are excellent, and my issues are resolved quickly.

American Home Shield's claim process is easy. I do it online and they call within the next 24 hours. The contractors contact me. I had a leaky pipe and a couple of days after I did a claim for it, someone came out. American Home Shield's contractors are good. They got everything that I needed. This home warranty is beneficial for those little things that you don't always foresee when buying a new home.

I'm satisfied with American Home Shield. I had a plumbing problem recently. I gave them a call and they set up an appointment. The person from the company called me, and we confirmed the appointment. They came out, identified the problem, and repaired it. This was my second time using the service. The first claim was very good. Having American Home Shield, I feel assured that I don't have to try to find an unknown somebody to identify my problem. I have somebody that's qualified that's gonna come out and identify the problem. I feel confident being with American Home Shield that they're gonna help eliminate all that worry for me looking for somebody.

One of our pool parts was broken. We made a claim online and American Home Shield’s website was super easy to use. They sent a text message and an email to give me the name and contact information of the assigned contractor, and when the tech came out, he was excellent. He told me exactly what needed to be fixed and he fixed it. We also had an old pump part on there that we didn't need and he said he could take it off for us if we wanted to or he could leave it there. So, I had him take it off because it wasn't necessary. So far, I've never had anything that I've submitted that hasn't been taken care of in one way or another even if we had to cover part of the cost of something. In the end, it's always fixed. I would highly recommend AHS.

The experience with American Home Shield is pretty good. I call and then within 48 hours, they'll call and try to set up something to fix anything. I had my ice maker and washing machine that went out, and then it took a long time for me to even hear from the contractor, and I couldn't get back in touch with them. Home Shield couldn't get in touch with them sometimes. Then, they said the parts should have been in here, and the parts should have been in by now, and this and that but at the same time, I was going to the laundry to pay around $60 to wash clothes because the washing machine was out. Other than that, I had some other people for my hot water tank. They were pretty good with coming back and forth. They would come back a couple of different times and try to figure out what was going on.

There was a stopped-up pipe in the kitchen drain. AHS's contractor, McDonnell Plumbing was very nice. They were very courteous and they knew exactly what they were doing. When they came, they knew exactly what the problem was.

Our dishwasher was not working. I submitted a claim to American Home Shield online through the web portal. It was simple. I logged in and then there was a button to submit a claim. I went to that form, I filled it out, and it was pretty easy. I was sent a text message with the name of the company and their phone number. The contractor called to let me know when they'd be coming out. We scheduled the appointment and then they came out and identified that they had to order parts. They said they'd get back to me in about a week or so when the parts come in to schedule the next appointment, then they came out, installed the parts, and that was it. Overall, I like how simple it is. I like how you just go online and submit the request, and the contractor gets in touch, come out, fix the problem, and we're done. I don't have to shop around for contractors. Also, they cover most of the stuff in our house and they make it really easy for us to request service.

My washer was making some crazy loud noises, and American Home Shield had it fixed. It's still making a noise. I was contemplating on calling them back because I don't know if some things were stripped or had come undone. The tech was very good about coming out and dealing with it pretty quickly. He was very nice, kind and good. With this experience with the washer, AHS was very professional and on the ball. My biggest frustration with AHS is the people in their in-network provider that they have to use. Our heater was out for days, and the people were just like, "Oh, well, we'll get to it like in two weeks." Then when they came to do the repair, they said, "It's gonna be another $1,000 over whatever your Home Shield covers 'cause you needed some kind of upgrade."

I filed a claim for my stove. Sears has come out here three times but it’s still broken. The online system just takes your money. Every time you file a complaint, it doesn't recognize that it is still an open claim. It just makes you pay. This last time, I called and the young man that helped me was very kind. He took care of everything and got a repairperson out within a couple of days. But I am frustrated because they replaced this one part three times. I got the replacement part that just came in today and they're scheduled to come out on the 22nd. American Home Shield is a good business, but it can be managed better.

The tech that came out for our dryer that was broken was quick, courteous and nice.

The claim I submitted only time is about my AC. What was going on was a leak outside. The area that is supposed to leak the water from the AC was clogged, and the water went to the other side. I noticed the leak was coming so heavy and I called, the guy came in, unclogged the drain, and everything is perfect now. I'm extremely happy because everything looks so fast. I called Saturday. American Home Shield let me know somebody would contact me. They contacted me Saturday afternoon, and Sunday morning they were in my house and fixed my problem. Everything happened very fast. The guy is generally professional and explained to my daughter exactly what was going on, exactly how he found it. And recommended to pay attention next time. We're very satisfied with the job they performed yesterday. The water goes to the right place.

Everything went well. American Home Shield gave a Lowe's gift card to replace the washer.

I recently put in three claims online and the process was easy. My garbage disposal didn't work, my kitchen faucet leaked and my master bathroom toilet would not shut off. I had to shut the water off because it wouldn't quit running. The repair people that came were pleasant. They had to order some parts and come back, then they fixed my problems and were on their way. They didn't leave a mess, which was good. All in all, American Home Shield did everything I asked them to do in timely manner and a good job. The service has been great, except the prices keep going up every year.

I had my annual service and the contractor came out, changed my filters, and said everything looked good. I’ve had nothing but good luck with American Home Shield. I used their Pro Repair Service for my refrigerator and it was great. The tech took a few tries but it was totally not his fault. It was just oddball stuff. But he kept working until he got it fixed.

We have been waiting over 1 1/2 month now to have a dishwasher fixed and keep receiving the run around after being on the phone over 1 hour twice that I called and nothing yet resolved. Cannot get hold of corporate office and when call customer service they will not give us a phone number to contact. We need assistance to get this resolved

I like that our appliances and plumbing are covered. The main thing is the vents, the furnace, all that stuff are covered. In case it goes down, we could call AHS. We don't have to try to fish around for anyone. American Home Shield would make sure we have somebody. They would send somebody out. At first, AHS told me they would send out that doggone United Air Temp, and I told them, "Don’t send out United Air Temp ‘cause they’re the worst company probably in the state of Maryland.” And they already messed up our stuff before. So, I told them to give me somebody else.

My drain was backing up and I needed it to be cleaned out. I submitted a service request through the internet and the website was good and easy to navigate. American Home Shield has definitely been worth the cost of having a home warranty company, and I would recommend that people reach out to them.

The blower motor failed and the techs diagnosed the problem and got us a new part and replaced it. It's working super. We were very thankful. Everything got fixed before the cold set in. The technician's attitude was very positive. We worked with him before with our air conditioning. So, he was familiar with the system. We've been an American Home Shield customer for a long time. I recommended them to my neighbor and she is also using the service and is very happy.

My garbage disposal wasn't working. Unfortunately, I paid the $100 for the visit, and all it was was I had to press the reset button. The technician was on time. Air Pro called ahead, and sent a picture of who was coming. I've dealt with Air Pro before, and they're usually pretty good. As far as American Home Shield, I've had the warranty for many years, and they usually respond right away and get my stuff fixed. I had one big claim where I lost my water heater, and they were pretty quick in replacing that. So, I only have good things to say about American Home Shield.

With American Home Shield, one of the benefits that I like is the timeliness of getting service. I haven't had a problem with that. Recently, I had a microwave from 20 years ago that went kaput. Coastal Appliance came out and they were really good. They had to replace the microwave and the whole process took two weeks. They had to come back and install it above the range. I have been really satisfied with American Home Shield.

I got a call from somebody selling American Home Shield and I listened because I used to do that job and I know how hard it is. The kid convinced me that this was gonna be good for me. I told him I wanted to pay for this upfront for the whole year and he gave me a better deal. He said I was covered and that my home warranty was to start its effectivity on February 6th. On February 17th, my hot water heater broke and it went out. I called American Home Shield and they told me they needed to find a contractor and they would let me know. They found one and that took two days. I live in such a small community that the only contractor that agreed to come this far was two hours away. It then took another three days to get the guy out here. He confirmed that the hot water heater broke.

American Home Shield sent Smartchoice Appliance for the dryer. It was making a sound. The technicians are great. They did the job in the day they came.

The tub in the master bathroom wasn't draining properly. A-1 Affordable Plumbing came out but the tech couldn't see anything wrong with it. I asked if they don't use snakes or drain plumbing and he said no and that it's an old house and an old tub. He said I have a 30-day window if anything happens and to give him a call. Within a week, we had an issue with the toilet in our guest bathroom where the water would come up to the rim and then drain slowly. A-1 Affordable Plumbing came back out but the guy said there was nothing they could do about it. The owner said it's an old toilet and for 500 bucks, he would get me a new one.

Our experience with American Home Shield was fine until the last problem we had with the oven. We waited for such a long time, and it's still not fixed. Our oven, all of a sudden, started failing. So, we called AHS, and they said they'd send somebody. Apparently, a lot of people have got this failure. They have to replace the control panel inside the oven. They gave us a time and then they called one day before that time the contractor was supposed to come, and he said, "We don't have the part." I said, "Okay, when are you gonna have the part?" They said next week, and the week after the call, they said, "We don't have the part." Then, they never called, and we never heard from them. So, it was dragging on and on.

Both front burners on our glass-top stove were out, so we had to use burners in the back, which is not convenient when cooking. We decided to put in a claim and CTI came out. They ordered parts but the parts were not backward compatible with our range. The tech recommended replacing the range. But American Home Shield only wants to give us $600, which is not the value of the range. I paid a lot of money to them and they should be replacing my range.

Their contractor Budget AC is really good. But I've called constantly for the same air conditioning unit that they should have replaced last year. I just bought myself a new unit. I will not wait to go through AHS to buy anything. I wouldn't recommend them to anybody.

Do not use this company. The kitchen faucet is an unacceptable replacement and DOES NOT MEET THE STANDARDS SET IN OUR CONTRACT. The contractor hired by AHS replaced our $500 kitchen faucet with a $90 cheap replacement that does not have as many features, a hose that is so short it short that it does not even reach the edge of the sink and it kinks any time it is slightly raised to wash dishes.

I had a little issue with a rep who did not explain the situation properly to me and that's because of language barrier. When they don't understand you or you don't understand them, it creates a big problem. A technician came out to fix my garage door but in the midst, he charged me an extra fee, and my garage door still wasn't fixed. He told me to contact him if I’m still having issue with the door. So, he came out here two other times but my door still wasn't fixed. On the second time, he told me to contact American Home Shield, which is out of my 30 days. I had to get someone completely different and pay a fee and I was explaining that to the guy from AHS. He told me that all I had to do was pay $50, but would receive the $50 back. So, to my understanding, I would be paying zero. I found out it was $100.

Someone came out recently to fix the pool pump. The experience was very good. They looked at it, identified what the problem was, told me about it and told me they were going to order it. They gave me a date they would be back, and then they came back on that date. They called me to let me know they were coming. They were professional and efficient. AHS always delivers. They always take care of the job.

The toilet was leaking and we didn't know where. We found out that it was not covered because it was from the base of the toilet and we were not prepared for that. We just thought the toilet would be covered, which means everything. I don't know anything about plumbing and it sounds like it was a whole issue. But it was a breakdown. American Home Shield’s website is not user-friendly because you gotta go to one, and then you got to do something else to try to get to certain people, and you just finally just write a note and hope it gets to the right person. I just wrote an email saying that this was the situation.

American Home Shield has been fine in terms of responding to requests. We made a number of claims over the past few years and our experience in going on their website, making the appointment, and saying what's needed, has been positive. We had a guy who did the washing machine and he was really good. I liked him a lot. The guy who has come the most often has been sometimes okay, sometimes not so okay. But we've asked the company to not send him out anymore. When he came out for the oven, we asked AHS for another guy and they sent out a guy from A&E Repair. He was very pleasant and workable. In general, the warranty comes in handy when we have a problem and overall, we've been pleased with the service. They have a limited number of people that they can choose to send out but that's the only flaw in the system.

Whenever I had to reach out to AHS, they were very polite and honest about when they could get someone out. My recent claim experience with AHS was good. It took a while to get it fixed because the tech had to wait for the part. We were out of heat from Sunday, Monday, Tuesday and Wednesday. Then there was another part that was burned down too. But he was able to get that part and come back the next day. The guy was very professional and kind.

My dryer wasn't heating. The tech that came out was very courteous, nice and kind. He was also on time and professional too.

My heat pump was making a bad noise. I submitted a claim with AHS, and then within three days, the contractor called me to set up an appointment. He was there the next day. He had to get a part, but he came back the next day and put it in. Everything's good now.

The policy was purchased when I purchased my home on August 1st. American Home Shield's customer service is in the middle because there are times when I call, like I needed my refrigerator serviced. I put in the service request on December of last year. It didn't get serviced until two weeks ago. I had several calls. It was escalated. And I could never get a manager on the phone. When I did, I was given the runaround. And then there were a couple of times when I would call back, I would be told my issue had been closed because the manager tried to reach me and couldn't. But nobody reached out. So I'm the one that has to constantly make all the calls. Their customer service is terrible.

One of my AC units was not working correctly. I called American Home Shield, I submitted the request. One company wasn't equipped to work with this brand of equipment and the part that was needed. So, AHS got another company that came the next day and fixed the issue. It was quick. I'm happy with AHS. The price is good. The coverage has covered everything I needed. I would recommend them.

I had a problem with my gas heater. We thought it was the thermostat that was bad. But the thermostat was new and there was nothing wrong with it. It was just a loose wire at the heater. We had a problem initially. I was without a heat in the master bedroom side of the house for about five weeks and it was a little chilly at night. American Home Shield sent out one technician who didn't have any idea what he was doing. The same contractor sent out another technician, and he thought he had fixed it. He said it was a bad fuse. He replaced the fuse, and it started working. But after a day, it stopped again.

American Home Shield sent some people out for an electrical claim. They wanted to redo the whole house. I knew it wasn't right. I called American Home Shield and they sent someone else out. They rewired a couple of sockets. There are things American Home Shield can do better. One time, I called them to repair a leak in the house. I had to take the sink and everything out before the contractor would do anything. If you buy a new car and you drive it for a couple of days and the engine blows up, you don't take out the engine and take it in to the mechanic to have them fix it. You take the new car in and they fix it.

I've been very satisfied with American Home Shield. I almost forgot I even had it until recently. I've flooded them with requests and they've been very responsive. I have a water heater that's in the works. That has gone smoothly. On the dryer, the tech troubleshot it to a point. I even had another repair company come out and they said that the whole machine needed to be replaced. And the recent guy was able to figure out a much more satisfactory solution. On a subsequent trip, after some parts were ordered, he came in and replaced the bad part and it has been good ever since.

I had questions about my plan because I wasn't sure what was and wasn't covered. American Home Shield answered my questions. The contractors would arrive and do what I asked them to do, and they fixed the problems. Recently, I had a leak in my basin which my dryer drained into. The person came over. He tested the leak and saw where it was leaking, he replaced the part and left. It's one less problem.

When we call AHS, there's a quick turnaround. Recently, the kitchen sink and the master bathroom sink were clocked. For the kitchen sink, it turned out there was nothing wrong with it. I just didn't know how to operate it. For the master bathroom, they had to bring up so many hairs. My sink flows very well now. The contractor was on time and did what they came out to do.

American Home Shield used to be this company that always looked for an opportunity not to pay out on claims. And their service providers were subpar, and it was an issue. This time around, the first one that they referred us to had awful reviews online. I called AHS and said, "You know what? I just really don't want to deal with these people." And they said, "No problem. Cancel that service and we'll schedule a new one." They did. And the contractor came out the next day. They were professional. They figured out the problem. They ordered the part. They said it would take a few days to get here. And it got there on Friday. He called me up and came out on Saturday. And we were incredibly appreciated. He fixed it. It was faster than expected and it works great. That was a good experience.

We have an electric stove and it's got four burners on the top. The right front burner and the oven were both not working correctly. Once you turned the right front burner on, it went on full and you couldn't turn it down. The oven was the opposite. You could turn it on, put some food in there to bake for 30 minutes. But by the time you got out after 30 minutes, it was still cold because the oven wouldn't stay on. Both the oven switch and the right front burner switch were replaced and now the oven and the right front burner are working good. But a couple of days ago, the left front burner went out. They didn't replace that switch. I don't want to spend another $100 to American Home Shield for another call until it gets to the point where something is unsafe.

The oven repair thru AHS worked well. It took one more visit ‘cause the contractor had to order a part.

I haven't had to use American Home Shield until recently. It gives peace of mind, but I was starting to question it. But if I didn’t have it, I would need it. However, the last few weeks have not been fun. I worked hard to get two leaks completely fixed. When the contractor came, they said that it was only one and they thought what I thought was a second leak was residual from the first one. They fixed the leak but they didn't tighten it enough so it continued to leak where they made the cut and seam.

The refrigerator's compressor was faulty. The first visit was not from Ericksen but from a different company. When the technician came in, they found that the refrigerator was sealed equipment so they had to get back to American Home Shield. AHS sent Ericksen Appliance, wherein they came in almost a week after. When they came in, they saw the refrigerator and checked it out, and they said that it seemed like the motor of the refrigerator was not working. They tried to fix it, and the cooling came back but still, the freezer zone was not working properly. The temperature in the freezer zone was still not up to the mark. We put in the second request saying that it is still not fixed. Ericksen came again. They checked the equipment, and then they heard the sound, which was being made by the compressor. So, they mentioned that it probably needed a compressor replacement.

I've been living in my house for over 35 years and I've had American Home Shield for 27 years now. It was affordable and I also have it for my daughter's house. Recently, I had a light switch that didn't work over my sink. I assumed it was the actual outlet. I called American Home Shield. Once the electrician got there, he said, "No, that's not it. You could have just switched the switch out." He switched it out and explained to us that we could've done it ourselves, but we didn't want to even try. The tech was friendly, knowledgeable and good.

We have had American Home Shield since 2009, dating back to our prior home. There's a monthly charge and there is what is now a $75 payment for a visit. But after that, all repairs and labor are taken care of by AHS. I like that if there's a big issue, I have some predictability in what I'm paying. So, I pay a monthly charge and I pay per incident, but I don't have to worry about a potentially catastrophic several hundred or $1,000 bills.

American Home Shield is prompt. They are polite and they get the job done well. We did a claim when a modulator burned out in our microwave. The microwave is working fine now.

We've been experiencing problems with the dryer. So we called American Home Shield about four weeks ago and opened up the ticket. Somebody from Sears came out, looked at it, and said there were no issues. It was heating up when he came. But a couple of weeks later, we experienced the same thing. Since then, we've been checking it on a daily basis and it hasn't been working. We paid the $100 fee when the first guy came out. I was hoping that this time around, I wouldn't have to pay the fee, which was the case since it was within 30 days.

I needed a service for the initial rekey after I moved in. The tech was on time and he texted me when he was on the way. He was very good and helpful. He even rekeyed my combination lock, which is like a little digital lock. Everything was great and the claims process was simple.

Submitting a claim with American Home Shield was simple for the courtesy of the locks being rekeyed. The only thing that was very inconvenient was when it came time to file a claim about some plumbing issues I had and they said they haven't received payment, so they couldn't send anyone out. I didn't know about that until we're about to submit it. And I was, "I don't understand. It's been several weeks. What do you mean you haven't received payment?" "We haven't received payment, so we can't send anyone out."

American Home Shield is a great coverage and everybody’s been friendly and prompt whenever I've dealt with them. They're very responsive whenever I have an issue. The most recent claim I had was for our garage door. The spring had broken and the door could not be lifted and would not open. I submitted a claim through the website to get that fixed and it was pretty easy. There was a form to put my information and what the issue was. Then, I got a text message that I would be contacted by a contractor and another text that told me who it was gonna be. Chaney Electric contacted me and it happened pretty quickly. That was all inside the same day and they got the garage door fixed inside a week. The tech was really quick and efficient. He worked around my schedule and he got the work done real fast.

AHS has been easy to work with and they help keep everything up and running. Recently, the dishwasher main board went bad and when I made a claim, the techs came out within three days. They were fine and so far, everything has been good with the dishwasher.

The first time I used American Home Shield was when my refrigerator went out. It was fast and they got me a new one. I was very happy. But the communication has to be better. I didn't have a refrigerator for a month or two. I was making all the calls asking, "Hey, what's going on?" I was calling the actual person who was fixing it and American Home Shield too. American Home Shield should be more verbal with the emails and text messages. But that has improved a little bit since the first call I made.

The garage door would get stuck and it wouldn't go up and down. #1 Garage Door came out and the tech was great. AHS's claim process is okay. It just takes a long time to get somebody to come. I don't get somebody out the same day or the next day, which I would if I called a local company.

Two of the burners on my gas range weren't working correctly. I sent the claim online on a Friday. Then the tech contacted me on Monday and came out on Tuesday around noon. So it was very quick. He was very good and timely. He was there when he said he would. I asked him to put a mask on and he put it on. It was no big deal. He explained the issue to me and also a couple of the questions I had about this particular unit. I've used American Home Shield for the dryer, the refrigerator, the dishwasher, and the range. I've also had plumbing and electrical claims. I've had six different issues and they just do them right out. When I had problems with a particular company that they sent out, they sent somebody else out right away.

Having American Home Shield has been worth every penny. I love that I can just go on the website, request service. It's assigned to a vendor within minutes. And I can see who it went to. We have our favorite HVAC person. So, we've been able to just call them and say, "We just put in an order," and they would pull the contract over to themselves.

As a rule, I like American Home Shield. But with the last two claims, I've not been very happy with them. One claim was for a furnace. I called and had the people come out. This was back in December when it was really cold. The people came out and checked the furnace. The furnace did this exploded sound, and when they were lit, it would go "poof". The guy said to me, "Oh, you gotta get this furnace changed." But he got it working.

They recently had to check the AC because it wasn't blowing downstairs and the technician was very helpful. He told me that with the way the house was built, they didn't have access to go to the back so he repaired where the air was coming out. He was pretty nice.

My experience with them was horrible. Our dryer wasn't working. The techs called up and said, "Let us hear it over the phone". They heard the dryer and said the issue was the motor. They came a week and a half later and put the motor in. But the dryer still wasn't working. It wasn't heating up and they said the issue was something else. They said I had to put in another work order. I asked what they meant because they never came to check to see what was wrong with it. After that, we had to wait for them to come back out. They came back a week later to fix the problem. But we're searching for another company because that was just horrible. AHS should have given us someone else. The company that came didn't do anything. We pay them every month and we shouldn't have to wait and wait. I had to go spend extra money at the laundromat.

I've had AHS for three years. Everything has been great except for a couple of things recently. I had a claim for my water heater. Sometimes, it works and sometimes, it doesn't. But then, I started waking up with ice cold water in the morning, which prompted the claim. The first contractor, Budget, looked at it and said that it's a 1991 but AHS won't pay for it unless it's dead. Then, I had another contractor tell me AHS won't cover it unless it's dead. The funny thing is when the contractors come out, the water heater would be working that day. If they come out when I call AHS that morning, they could have seen it's full of water, but it's ice cold. That's been frustrating. I've never had a problem with Budget, though. They have come out to my house a couple of times for things.

My garbage disposal was not working and I had a couple of sinks that were leaking that needed to be fixed. NC Plumbing Pros came out within two days after I submitted the claim and they were very good. They let me know what was going on along the way.

I submitted claims for an electrical issue and a plumbing issue. The electrical issue is fixed but the plumbing claim is still in the process. They had to do a diagnostic and the plumbing company had to submit their result. American Home Shield had to approve it and that's the part that took the longest. It's been approved as of last week, but I'm still waiting on their call to get an appointment. But we're understanding of the timeline and American Home Shield has been really good. It's a fair price and if something breaks down, I have that reassurance.