American Home Shield Reviews

The technicians that American Home Shield sent out wanted to charge me an extra amount to replace the item that was broken when I already paid the service fee and the annual fee. They would not leave the house without me writing them a check. So, it took me six to eight weeks fighting almost every day in order to get that taken care of. And they didn't reimburse me. They just put it on there to where I wouldn't have a charge on my next service fee. But the problem with that was, if I didn't have a service fee, I have to talk to different people every time I call. So, we would have to rewind, rerun everything that we have been talking about for the course of the problem. I changed one time because the same coverage was $200 difference in price point. But I started having problems getting a technician out here in a timely manner. That's why I went back to AHS. But they should have more coverage with less price.

American Home Shield's service has been fine. And the techs have been great. I'm able to get things fixed that I need. I would recommend AHS.

Submitting a claim is a simple process overall. I call, make the claim and pay the deductible, then a contractor from a local area comes out and evaluates everything. The contractor estimates the repair and sends it back. If the home warranty company approves for the repairs, they go down that route. If they prefer for someone to just get a new device, then they'll reimburse them for whatever the coverage of the amount they decide. With American Home Shield, I have peace of mind if something ever decides to go awry within the house, and they have always sent out reputable people. I also went with other insurance companies and it was lackluster, to put it nicely, in comparison to American Home Shield.

Antech Appliances came out recently for the refrigerator. It was starting to leak at the back. The ice maker froze over and there was something that the repairman had ordered. He came two days later and fixed it. It was not the first time I've had to call on that ice maker. But since I got American Home Shield, their contractor will come fix it for a flat fee. It's 75 for me and that's very minimal when something breaks down. American Home Shield gives me peace of mind for unexpected repairs. So far, they've been good. I live in a high-rise and they couldn't find a plumber. They said, "Go find somebody then submit a claim." I got the money within a month.

After making this review, they had somebody that can actually help me. They were able to make arrangements to get another company out.Hot water plumbing hero came out and fixed everything all in one day. Where the other company kept giving the run around not answering my calls. If American Home Shield can just transfer us to other departments that can actually do something when we have problems , they wouldn't have any bad reviews. Overall they are good, you just need to make a review for you to get somebody that can actually help you.

I had claims for the hot water heater, the washing machine, and the furnace. My experience with American Home Shield has been positive. But I had to pay something to bring my hot water heater to code. Other than that, so far, so good. Whatever needed to be done, the home warranty worked. You pay the fee a month, but it gives you comfort to know that if something breaks, they'll have someone fix it.

I had guests and needed plumbing services. The gentleman that came through American Home Shield had to get on the roof. I liked the fact that he put me on with American Home Shield so that I could hear them say that it was not covered. I understand that it was not covered but my understanding was the service was $375. I wrote a check for that. But I paid $100 for the call so it ended up costing me $475. The policy is 900. The price increased significantly. For something I don't use that often, it doesn't make sense. I'm probably gonna cancel it and ask for a refund of money. I was an employee relations specialist and consumer advocate for many years. American Home Shield should have more ownership. They should have realized that I paid that $100 fee and provided an offset for return.

The price went up this year but I wasn't notified that it was gonna increase. Sometimes, the communication back and forth is hit-and-miss. AHS is subcontracting to the repair companies, and the repair company is supposed to reach out directly. But the repair company has a different communication model than the website. You can't go to the website and find out exactly the status of the subcontracting company, where they are with the process. It's always a matter of, "We've assigned a contractor. This is the contractor's phone number. They're gonna be reaching out to you." But it's not on the site when the subcontractor will reach out. There is a contact listed for the subcontracting organization and that leads an end user with the likelihood of reaching out on their own before the contractor even knew that they were assigned.

I like that AHS fixes my stuff. I don't have to search for a service contractor. For my recent plumbing claim, the tech was in and out quickly and he fixed it correctly. But I have a big claim. The appliance guy broke our valve and water leaked under our carpet floor into our cabinets for five days. The adjuster came out. He told me that I need the same flooring. But I haven't heard from him. But it hasn't been bad with American Home Shield. We've had AHS for 18 years and mostly, we've had good experiences.

I put in a claim with American Home Shield and techs came out. They diagnosed the issue, came back, and they replaced my compressor. They said that the fan motor might be going out on my unit as well. Initially, I set up my claim over the internet. But once my unit stopped cooling two days later, I called the company and they rescheduled me. The motor for the condenser went out and the fan went out two days later, so they had to reschedule me so they can come back out. That was something they diagnosed before, but they were like, "Home Shield won't cover it unless it really goes out." It really went out that time.

I had a company come out through American Home Shield to clear a drain stoppage. But they weren't able to clear it. They also left the house messy and they were a little bit rude, so I called American Home Shield back to have it done a second time. I asked if they would send someone other than the company that came the first time, and they did that. But the one that came, I thought they had it fixed, but it's not fixed, so I have to call them back. It was working when they left, but three days later, it just stopped again. But they did a great job. They were also nice. American Home Shield also went out of their way to make sure that we got somebody that was better than who we had the first time.

Our toilet stopped flushing and was leaking from the wall. American Home Shield sent out Evans Plumbing and they were there within 45 minutes of when I originally put in the claim. I hit submit on it and my phone immediately started ringing. The guy said, "I have a guy over in your neighborhood right now. Do you want me to send him over?" Their guy replaced some valve and then dealt with all the backing in the toilet. I mentioned to him while he was there that we had an issue with our downstairs toilet too where it sounded like an airplane taking off. It was crazy. He looked at it and replaced stuff there too. It was amazing. All said and done, the whole process took an hour and a half in total. It was so fast. I was expecting two to three days. The toilet has been perfect since they were there. American Home Shield has been awesome and I'm super glad that we got it. I will do it again. Do this home warranty because it's gonna save you a lot of money.

My outside storage wasn't working and I had a couple of sockets in the kitchen. The electrician repaired one socket in the kitchen that was connected to that circuit. But the other one, it didn't get repaired. They were connected together. The guy that came out for the second opinion rechecked it. He explained to me what he thought it was. He was much more knowledgeable and helpful. He submitted the claim to American Home Shield but they didn't do it because they thought it was underground. But it wasn't. I wasn't very happy with that one.

We have used AHS for a while, and almost every experience has been the same. We requested service two weeks ago for a leaking dishwasher. The company contracted with American Home Shield contacted me three days later and advised me they didn't have an appointment time for two weeks. I advised of the urgency, and I was told that was the only option available. I contacted American Home Shield for alternatives. None of them could help us any sooner. In the meantime, multiple cabinets have been completely saturated with water and are no longer usable. I saturate multiple beach towels daily, Trying to keep up with the water leaking. We were told. We were told, "Why don't you turn off the water?" Well, our dishwasher piping is welded into the water supply for the kitchen, so wholly shutting it off is not a good option.

Once American Home Shield puts you in touch with a reliable company, they're good. We had a furnace issue last month, and American Home Shield was able to switch me to a reputable company who came out there and got the problem fixed. We had a television go out, and that was covered under our policy. They delivered that two weeks ago, but it came in broke. They're supposed to deliver me another one on Thursday. I called and scheduled five times last spring for a central air check. The contractor was no call, no-show all five times. I told them I'm a heart and lung patient. I need my central air working. I was told I couldn't switch. That's been a year now, and I still haven't got that AC checkup.

We have this big water spot with a little bit of black mold and I didn't know where it was coming from. I called American Home Shield and they sent out Air Pro Master. The cartridge had to be replaced in the master bath and the guy did that. But that wasn't the problem at all. The main drain pipe from the master bathroom had a crack in it that was causing the leak. He fixed the thing but he was supposed to come back and put another piece on and he never did and I was irritated with that. So, I had to call American Home Shield again because I had to make a claim with my home insurance because of the water damage. AHS had somebody come out and they cut a hole in the ceiling and figured out what the problem was, which was a leaky pipe. So I had to call AHS again and pay another $75.

My toilet was clogged. After making a claim to Home Shield, someone from Soul-Utions came out within an hour or so. We used this company in the past and they were terrible. But they must have gotten new people because the guy did a very good job. He cleaned up after and was very professional. Sometimes, I go back and forth with our home warranty because I would sometimes like to pick my own people that I want to do the work. But my husband really likes Home Shield. It's just I don't like how the service fee went up. It used to be $75 and now it's 125. It used to cost us like 50 bucks a month and now it's $85 a month. It happened because we used the service a lot and they were like, “We're not making any money on them so we're gonna up their prices when their contract is up.” All in all. if you have an old house and you're a new homeowner, a home warranty is probably a good thing to do.

AHS refuses to honor the service they're selling. I Scheduled A/C service 2/16/23 which I had to pay for service call on top of the cost of the warranty; payment that the provider did not receive. Today is 4/11/23 and AHS still have not approved the work which is fully covered under my contract. Every time I call I get the same story, "still under review." How long does it take to view some pictures, approve it and satisfy a paying customer. I have asthma, my brother has bronchitis, lung and breathing issues, plus 3 senior dogs in a house with 87 degree temp for weeks. I don't want empathy, or apologies; I want my A/C fixed.

Our sink dropped out of its place down into the cabinet. American Home Shield sent F6 Plumbing. They were very nice and professional. They came out and replaced a shut-off valve for the dishwasher. They couldn't reattach the sink so we had to get somebody else to do the sink. We got Lowe's to do the sink and I'm still waiting for American Home Shield to send someone to install the new dishwasher that was delivered about two weeks ago. They're supposed to come out tomorrow and install the pipes to the sink. So, then that dishwasher needs to be installed after they get that sink installed tomorrow. I've always been happy with American Home Shield. I've had good luck with them all along. I was a little bit disappointed they didn't cover the sink, but then on the other hand, I can understand why.

The refrigerator quit working. First, a technician came out and said he doesn't work on a closed system. Then, another technician came out and ordered a bunch of parts. Then the next technician came out and found a hole in one of the refrigerant lines. They replaced the compressor and some of the refrigerant lines. I also called to have the air conditioner serviced. When they did the inspection, it was too cold for them to test the air conditioner. I wanted the air conditioner tested, so I paid $100 for a technician to come out through American Home Shield. He went up in the attic and checked up there. Then he went outside and checked the electronics, but he wasn't going to rinse the coils off. Every time I've ever had a service at my other house, they've always done that. He knew I wasn't happy about it. He rinsed off the coils but just with water. Most of the time, they'll use an acid wash. He reluctantly just hosed it off which I could have done myself. I paid 100 bucks but I can get a service like that for 40 or 60 bucks. The service could have been a little more thorough.

I have a second home and I had a claim for it. The AC unit needed to be either cleaned or replaced. It was a lot of things. American Home Shield sent out two contractors. Apache was the first one. And then the second team went out there and they said, “It does not need cleaning so we're gonna eliminate that.” I knew it didn't need that because I just had it cleaned a year ago and they never said anything about it needing cleaning. The bill that I was supposed to pay out of my pocket was gonna be $650. That was stuff that the American Home Shield said they did not cover, which is the cleaning and some other stuff that Apache had identified. They were just overcharging for stuff and trying to get an extra fee out of what was going on.

My air conditioner was dead. This is the first time I've had to use American Home Shield. The techs were pretty good. They replaced a lot of stuff. I don't know exactly what, but I know I had to pay for the consumable items like the Freon. With this experience, I would use them again.

My pool was leaking around the pump. I called AHS and filed a claim. The tech came out. He thought it was one issue, but it turned out to be a totally different issue. But he came back and he was out fast to fix it. The leaking was from the motor about ready to go out. It was too much for the motor. So he replaced the motor. It's working great now. The tech was awesome and was very accommodating with my time. He came to my house when it was convenient for me. However, I had problems where the contractor took four months to fix my doorbell. I also had problems when they had to put in a new AC. It took all of July, August and September before I had AC again. But my dryer and dishwasher were fixed right away.

I put in a claim a couple of weeks ago. My AC unit made a weird noise. I did it online. I looked at what my plan covered. It has a request-a-service icon on the right side. I clicked that, explained what was going on. It's simple. Within less than three days, American Home Shield got a contractor get in touch with me. They came, looked at everything and decided that the unit needed to be replaced. They contacted AHS and ordered the parts. Another week later, they replaced everything. It was smooth. The tech came and let us know that we had a leak on the outside, which we knew about, but we didn’t know about the leak on the inside. He thoroughly inspected everything. And he said he would contact AHS, which he did. I also did. It was a good experience for me. AHS is worth getting, especially for major repairs.

I had a claim for my water heater that was terrible. The contractor had to come out three different times to get the job done. The first time they came out, there was water leaking on the side of the house and they figured out it was my overflow. The tech fixed the overflow. Then, it started leaking again and he came back the second time to go out and find my pressure valve. He found the pressure valve and said it might be it but he couldn't get the screw off. He didn't want to turn the screw because he felt like he was gonna break it so he said he was gonna get back with AHS if it was okay for them to fix it.

We've had so many problems. We had lost all our food in the freezer that's affiliated with the LG refrigerator. The first tech only took five minutes to come into my home. I told him he had to have a mask on and he didn't look too happy with that. He did not do a quality job of determining what the problem was. He just opened it up, looked in it, and said, "It's ice stacking up." Then, he walked out the door. I didn't understand why he didn't fix it. I said, "So you come and you're out of here in four minutes, sir?" He just kept on walking. So I called American Home Shield and spoke to a manager. I said I was not pleased. They found another company, AHR Appliance Repair and their tech was on time.

With AHS, if something major happens, we won't be financially stuck in a rut with a huge expense that we're not prepared for. Recently, we had a claim for the dishwasher and the techs are waiting for a part to come in. But, we had a contractor that AHS should not do business with anymore, Pennington. They don't communicate and it took me weeks to get an appointment with them. Then they just put me on the calendar without even asking me if it works for me and I got a text. They say, "Reply to the text," which doesn't work. If you try to call, they don't respond to that. I called AHS three times and I finally got a response from Pennington.

Recently, I had problems with my toilet filling up. I had a pretty good experience with the tech. They resolved the problem. I like AHS's service but they keep going up in price every year. Also, I had problems with them fixing my air conditioner. It was 2,700 and they told me I had to pay for it as it wasn't covered. Other than that, they've been pretty good.

My clothes dryer was operating but not drying because it wasn't getting warm. I called American Home Shield and a technician came out. Everything was great. We got a notification when he was on his way and it was accurate. He arrived right on time. He was very efficient. He examined it and came to the conclusion that it was a bad coil. It had burnt out so he changed it. So far, so good. I did not have to buy a new dryer. I only had to pay $133 for the service call.

I've had one claim, which was on an exterior furnace, and that was handled very promptly and well done. The tech was great. He called me within hours and scheduled an appointment then he came out, fixed it and pointed out some other stuff that I might need to look at. Having American Home Shield gives me peace of mind, and so far, I'd recommend them.

I like American Home Shield because they get everything fixed right away. They call a person, they come out and fix it, and it's good. Recently, our dryer wasn't working. It was making loud noises, and the repair man came out and fixed it. He was nice about it.

We've used American Home Shield a handful of times, but the times that we've used them, they've been very beneficial. They sent Lake Area to come and fix our dishwasher and one of the knob stems that fell off of the front of our stove. They were very good. They were out here really quick. Then, we had to wait on the parts. It's nice to have AHS. It's affordable and to me, it's a nice blanket. It was worth it.

I did a claim for my air conditioner. The service company that American Home Shield gave me did not answer the phone call for two hours. They said they were open half a day Saturday morning. We must’ve called them 10 times from 10:00 to 12:00 because it was getting very hot very quickly here in Houston. But nobody answered the phone so I called American Home. One of the reps called the service company twice and he could not get an answer. I called back again and this other lady called the service company three times and could not get an answer either. I told the rep I didn't want to use this company and that they needed to assign me another company.

American Home Shield sent Reliable for our washing machine. They came out really quickly when we reported the claim, but then they had to order a part. It was about 10 days when they came back out. Overall, AHS is very thorough.

I had a leak under the house of a pipe. I called American Home Shield, and Plumbing Enterprises came out and fixed it. They had a cancellation, and they were able to come out within two days. As far as AHS, I've only had one issue which has been an ongoing issue since the 1st of March with a different service. It's taking a very long time to resolve. I had a gas furnace that had a leak. My carbon monoxide detector went off, and we had to leave the house. Emergency services were called. Then the gas company came out, and they shut off the gas. Then I called American Home Shield, and they sent somebody out. It was in a couple of days.

My experience with American Home Shield has been good and consistent. For $100, somebody comes to fix your stuff. I did a claim for my stove and someone came out after a couple of days. My wife said they were good. The stove is still not working right and they have to come back and do something else.

When they called to sell me more insurance, that was pleasant. I also had the house rekeyed and that experience was fine too. But it wasn't clear that it was only six keys and our house has a bunch of doors. Other than that, the rekey tech was very friendly and she communicate very well about when she would be here. She rekeyed the front and back doors. She also gave us good advice about our locks and explained that even if we rekeyed every door, our doorknobs are generally unsafe. So we will buy other ones.

The last few times, it's been the same service guy. He's very informative and professional. But I just had a problem with American Home Shield because they put up my premium from 60-something dollars to 80-something dollars. That was a big hike. Also, the service call fee went up to 106. Besides the rates going up, everything has been good. AHS is worth the money and it's convenient. It's time-consuming when you look for a contractor. At least AHS has a list of people who come in on a regular basis. Everybody they have recommended has been reputable.

Whenever I have a claim, I give AHS a call and they'll mainly take care of it. When my garage door was taken out by lightning, the techs came back and fixed the door opener. Then recently, the washing machine was leaking, and the techs came out and stopped the leak. The techs that AHS sent were very good.

The dishwasher wasn't working and the kitchen closet didn't have any pressure water coming out. I made a claim with AHS and the next day, the techs came out. The guys were great and since the tech from Busters worked on the dishwasher, it has not had any issues. But the plumber who came out for the kitchen closet said he needed parts and I haven't heard back from anyone. He also offered to change out the kitchen faucet sink but I said no. With those type of faucets that he wanted to put it, the little hard water rocks get clogged in those little screens.

One of my outlets went out. A technician came and fixed it right away. I had a great experience. Having American Home Shield is a great benefit. My last issue was also electric. My hallway light wasn't coming on so they took care of that, as well as I had an exhaust fan that was out in one of my bathrooms. They're awesome. I want to go back to them because I want to negotiate my new contract. I want something that covers a little bit more like roofing.

When I filed a claim for a leaking toilet, I got plenty of texts from the contractor to let me know they were on their way. They communicated they were close by. They were on time and got the job done fast. But there was still another washer issue. They had to come back out and got it cleared up the second time. The process with American Home Shield is seamless. They always get someone out there either the next day or the day after. I don't have to wait a long time. If they say they're coming, it's good. I know they're coming. They get good contractors. I'm very happy with them and I've already told my other neighbor to go with them.

We did a basic spring check-up for my AC system. The contractor got the job done. A couple of months ago, I had a water heater problem. A contractor came out and fixed it. I'm happy with the coverage that's why I stayed with American Home Shield. I like the simplicity. I just have to call one place and let them handle all the details.

It's pretty convenient that I can submit claims online. In the past, I typically do it by phone which allowed me a little bit more to explain with the agent going into detail and asking questions. But in this case, it's faster and it works. Recently, I had two issues with the pool. One was an issue with the pump priming that was not putting enough water and the other was the water was not flowing. The contractor, J N J Pools, took more than 24 hours to contact me. After 48 hours, I called them and they said they were very busy but they scheduled me for the next day. They arrived in the window that they say they would. They fixed the issue with the priming of the pool pump. They replaced one ring that did the trick. The other issue turned out to be a blockage on the cleaning line but they said that it was not covered and they did not perform that other job.

I needed some ductwork cleaning done and AHS sent the vendor out. The techs got there and said they didn't do that type of work. Then, I went back and forth with them getting my refund. Prior to that, AHS sent somebody out that was supposed to check my electrical ceiling fan, but I wasn't home at the time, and he didn't go in my room to check the fan to realize that the fan still wasn't working. He flipped the switch and the box came on. He said my daughter told him the power came back on in another room, so that was on me. Then AHS wanted me to pay again to have him to come back out to do that, so I was a little displeased with that. But other than that, having AHS has been a positive benefit because you can quickly call and set up the appointment to try to get someone out to resolve an issue without spending thousands of dollars because you're invested in that.

I called up and I said the refrigerator is not keeping things cold. I've had over five technicians come out and they all said the same thing -- that the compressor is no good and they can't do anything and then they walk away. The last one who came out, Smart Appliances, took a couple of days getting the diagnosis over to American Home Shield. With the last diagnosis, AHS said they are going to make a decision as to whether or not they are going to okay either repair or replacement. I don't know why it took five technicians to say the same thing. It has taken almost two weeks now to get to this point.

The seller of the house paid for AHS but when I first called them inquiring about their services, I found out that it wasn't paid yet. It was a little bit of a hiccup but we got that cleared up. Then, I was inquiring about the roof because on the paperwork I had signed prior to the seller doing it had an additional $35 added for roof. But I was looking over my paperwork, and I didn't see that they had paid for the roof. I found out that roofs are not covered with townhomes and somebody should have told me that the roof wasn't covered.

I needed a plumber to replace a faucet and a shower and I called American Home Shield. The experience with the customer service was great and always has been. We’ve had AHS for two years ever since we bought this house and everything is good. They're very responsive and send qualified people out. When A-1 Plumbing called and set the appointment, they asked for a picture. They even brought the parts they needed. I called them on Tuesday and they came out on Thursday at 2 o'clock, and everything was done by 3 o'clock.

American Home Shield still haven’t replaced my washing machine and they made me pay extra money for cleaning the dryer. The contract was not to pay $150 plus 100 deductible. But the experience was not bad. And when I call, I don't take too long to get someone to talk to. I can refer a friend to AHS.

I have been extremely happy with AHS. They have been wonderful and I will keep staying with them. I really appreciate what they do. They have always been more than accommodating. I would recommend them without reservation. AHS has sent people to come look at things and they'll analyze what's wrong and the people that look at it seem knowledgeable and helpful and I'm extremely pleased. They also don't give you the runaround on things and they don't make you choose from junky crap. If you don't like the things that they offer, you can take a monetary payment and put it toward whatever you wanna get.

For us, we don't always have $3,000 to fix something. Paying the service fee at AHS and getting something fixed is nice.

Realty Rekey did a drywall repair and the tech was very good and professional. The process was very smooth and everything was explained well. They had to order a part so the work wasn't done immediately, but it was done in a timely way. Everything was great.

Their service has been excellent. They're always courteous, professional and very helpful. My commode was leaking recently. The technician was great. He got out here the same day I called in. The tech resolved the issue.

We ended up adding American Home Shield’s service to our short term rental after we had such great experiences with our main home that we just purchased last June. And they've done a great job. AHS offers preventative check at a discounted rate so we scheduled the three units for our main home. Then, we have one unit in our short-term rental so we scheduled that as well. The tech did the check and everything looked good. But there was a part that she said was common to go out every two to five years. And it was doing low voltage so that was starting to fail. She recommended to file a claim if an issue was found once I do the preventative maintenance. It made sense so I filed the claim, they replaced it and we were done.

We've had two calls recently with American Home Shield. One was a sink that was leaking and another was a tub that was dripping. They came out very quickly but neither one went well. One of them was supposed to do a follow-up. All they did was shut off the sink. As for the tub, they said, “Sorry. The warranty company won't fix this. You just have to jiggle the diverter.” American Home Shield tends to get service companies that are not top tier. We've had some problems with some AC people that just disappeared. They need to hire better contractors, but they probably don't pay very much which is why they get bottom of the barrel companies. The communication is also very poor. Nobody loves their warranty company.

We've been very happy so far with the service. We've had a few incidents that happened, and American Home Shield has taken care of them in a timely way. I highly recommend them. Recently, the washing machine drain was plugged with lint, and it backed up into my house. The plumber who came was excellent. All the technicians that have come have been very polite. They take care of the problem and if they can't, they make sure they follow up on it and get it replaced.

I had a problem with my water pressure in my kitchen. I did a claim with American Home Shield and a repairman was out the next day. He was professional but was also personable. He explained exactly what he was doing and what was going on. I appreciated that. The week before Christmas, I had an emergency. My bottom floor flooded because of a busted pipe. I didn’t know a plumber to call, so I went into American Home Shield. I told them it was an emergency. It was a Sunday, and the repairman said they couldn't make it that day. I called back and told American Home Shield the repairman said he couldn't make it. Next thing I knew, he was calling me back and telling me he'd be here at 2:00.

In the last few months, we had a problem with our toilet. It was clogged. American Home Shield sent me somebody to fix it a couple of times. The plumber said that toilet needed to be taken off in order for them to do a rooter. But his company doesn't take the toilet off. He asked me if I would drain that toilet. There was back and forth and nothing happened. I had to buy a new toilet and have my son to install it. It cost me $800 plus the $100 fee every time you call American Home Shield. They're not the best. We're not happy with them. The other day, the shower clogged. American Home Shield sent me a new company because I told them I didn't want the last company to come. The new company did the shower. They tried their best. They were very considerate and didn't make a mess. They made the shower go nicely.

I recently filed a claim with American Home Shield for my garage door opener and a pre-season check-up for my AC unit. They were able to fix the garage door issue on the second time they came back.

I'm very satisfied with American Home Shield. I like the coverage of the repair. I don't have any cost. If anything has to be replaced, I pay a one-time service call, and after that, it's covered, either for repair or replacement. I just had a disposal replaced, and the contractor was very thorough and professional. They came out two days later.

We couldn't open and close the garage door with the remote as it's supposed to and when the tech left, it was working. He was on time and did the job in a reasonable amount of time. But about a day or so ago, the garage door started automatically opening on its own. We have an app on our phone that tells us when the garage door is open. So, I know that it's opening and I'll go back outside and just close it. But we may need the tech to come back out.

American Home Shield is a decent company. Two times they came out for plumbing and the garage door opener. They're very good and efficient. I've had no problem with them.

American Home Shield has such a high deductible. But the tech walked me through everything that was wrong. He located the problem and fixed it. The ac needed some Freon but he didn't have enough. So, he needed to come back the next week.

With American Home Shield, I like that I'm able to pay a flat rate when there's a problem within my house rather than a huge bill. When I had a leaking pipe, they fixed it. I've had good experiences so far with a couple of problems that I've had.

I had AC issues. I submitted the claim to American Home Shield online. They get me with someone who can come out and look at it. Typically, they're very responsive. I don't have to call them, but if I don't hear from them, I call them, and then they come out and we set an appointment. It all happened within less than a week. The technicians have been great except one that was supposed to come and look at mine as well and never did. That was the longest one. It was assigned in August and they never got in contact with me. I tried to get in contact with them and I was never able to get ahold of them, but we finally got that figured out yesterday.

The air conditioner had fallen a little bit. The serviceman came out within two days and fixed the problem. It's going good. For the most part, American Home Shield is a good service.

I'm very happy with American Home Shield because every time something breaks, they fix it. They cover what they cover. Sometimes, there is no coverage for something because it's the plan. But for everything else, they are very good. Sometimes they have very good people who speak very clear. Once in a while, they have people who have an accent and are more difficult to understand. But it's just the nature of the language. They are good. They make an effort to help.

There was low pressure in the shower. I called American Home Shield's customer service number, and from that point on, I was told that I would get a call back from the company, and they told me when to expect for the plumber to come out. They sent me a email with a picture. It was good service. He did a thorough job checking the water lines under the house and telling me the problem and what could be done. He was able to turn up the pressure that was low. He tested the pressure in the house. He said the shower head itself, whenever he removed it, it would sort of slow it down, but he recommended a shower head that had a stronger flow.

My heater furnace was not working properly. American Home Shield charged me $85 for a tech to come out. A tech came and he was a polite and nice. He did his job with the furnace and said everything was checked out. So far, so good.

American Home Shield sent GE Appliance of Texas for my dishwasher. They fixed it right up. The work was good. The service with AHS has been great and not a long wait time.

We used American Home Shield only one on the other property and it was good. We were satisfied with the service. I just called the number and they scheduled the service. Then we scheduled the appointment and that was it. The tech knew what he was doing.

I called American Home Shield and told them that the icemaker was broken again. It broke two or three days after someone came out and fixed it. I got busy and I let it go past the 30 days. The people that I talked to said I was gonna have to pay another $100. But it should have been a comeback because the problem wasn't fixed the time before and I got charged another $100. There were a lot of leakages that the guy didn't take care of because he didn't pay attention to the service models sent through the mail to him.

My furnace quit working. The techs had to come twice. I had already had someone else look at it and they haven't been able to fix it. So, I wasn't surprised. But they have gotten it repaired and they were very polite and knowledgeable. I was pleased with the service.

I have American Home Shield for several properties for about two years now. We have rentals and a lot of times, it's easier to go through a warranty company when things break just because sometimes they get more wear and tear than a regular home. I used the home warranty for a leaky toilet recently. Making a claim is simple. You just go online and fill out an online thing. American Home Shield charges you and assigns somebody right away. Generally, working with their technicians is great. But there are some technicians who are less than stellar. Part of the problem with some of the technicians is that they take advantage of the process so that they don't have to fix anything but they still get paid.

Our toilet wasn't flushing all the way and the guy who came out changed the flapper valve in there. It seems to be working fine now. For the most part, we've had good luck with American Home Shield and the techs, and have been satisfied. We've had a few things replaced over the years. Sometimes we'll go a year or two without using AHS but it's nice to have it when we need it there. We had a little thing last year with our stove but that was a whole different subject. The stove had a little fire about a year and a half ago and the contractor came out and changed the circuit board in it. After we changed the circuit board, it was making all kinds of clicking sounds. Every time we use the oven, about two hours after, we would have this clicking sound and they said that there was nothing they could do about a noise. So, we just kept using it.

American Home Shield was pretty good, except they raised their rates. I started off at 54 and now I'm paying 84 a month. Despite that, I'd rather have this home warranty when something goes wrong than not have them and shell out a whole pile of money when something goes wrong. I've used the home warranty twice already. The technicians were all very professional and quick. The first time I used the service was when there was something wrong with my heating. A guy came out and he found the problem. He fixed it and it was a nice experience. Recently, I did an electrical repair. That was a very minor issue and that was fixed as well.

I don't like American Home Shield's customer service and I wouldn't recommend them to anybody. I just can't find anybody better. It takes too long for them to get people to come out and get to the problem. One claim we had was for the air conditioner in our rental unit. We've been having this air conditioner done all year and we had to pay for the antifreeze. The tech from Myers Comfort said there was something that had to be changed out for the whole system.

The contractor cancelled two different times so we waited a month. The first time, the guy got sick and went home from a job. The second time, somebody had a baby. But a guy finally made it on the third time and he was awesome. He was a very good electrician and knew what he was doing. It was the electrical that goes to our heat pump so it affects the whole house and since then, it’s been good. But the electrical company that American Home Shield used needs help. What we went through here was insane. They need somebody to run their business. When we got the guy here, he was wonderful. But getting him here took a month. So I'm going to have a gas and light bill that is gonna be through the roof. My husband is the one who calls and sets up the claim with AHS. Then, he shows the contractor where they're supposed to work on and they do it. Every guy that's been out here cleans up after himself. They don't leave a mess and are very good about that.

I let American Home Shield know when I have a claim and they get in touch with me. Everything has been resolved. When our toilet was leaking, we called them on the weekend and a tech got here in maybe two days. He was very knowledgeable and nice. He took care of the problem. The biggest benefit of having American Home Shield is the fact that if something breaks down, I can get it fixed. They take care of things.

When I made the original complaint about my plumbing, I didn't realize I could do other things on AHS's portal and it pops out really quickly at you. It's very easy to use and I enjoy it a lot. I had a clogged bathroom/bathtub. Every time we filled up the bathtub, it was creating a mess. I also had a running toilet and a leak in one of my toilets. The plumber fixed all three issues. He walked me through everything and communicated very well. He was able to show me things. I really liked him.

We had somebody out to service our water softener and he's a company that has now branched into furnace service. He was trolling for more business so he gave me a complimentary inspection of my furnace and found a small problem and gave me a quote. Lily, my wife, only has American Home Shield and she told me that it’s covered by her warranty service so she'll contact them. She did and Fix-It was assigned to us. I was the one there to receive the technician and he fixed it. The other guys wanted to completely replace a gasket at $480 but the fellow from Fix-It said it was just a couple of screws loose and he tightened them up. As soon as he started to disassemble the furnace, he found the real problem and took care of it. I'm very pleased. The guy was very pleasant and competent. I enjoyed calling him back this morning and saying everything was good.

The plumbers were punctual and they communicated well. They fixed the leak without any problems and didn't charge me extra like some places do. But I had a washing machine that took weeks to fix. I also had a bad experience with the refrigerator because they always want to fix, fix, fix. But finally, they replaced it.

I had plumbing and sewage leaks. When I called to talk to representatives, they were courteous and they answered all my questions. The tech from Pennington determined instantly what the problem was. He took care of it instantly.

Water was leaking from the front door of the washing machine. The tech had to order the door gasket and it came in a week later. Then he did the repair. American Home Shield has taken care of a number of issues. In the first instance that we needed them, it seemed to be challenging. It was for a dishwasher and it was a fiasco. I could never get people on the phone and when I did, I'd be put on hold for 45 minutes at a time. That took four months to get resolved. It came down to where it couldn't be repaired so they replaced it.

I called American Home Shield and said that I needed someone to come take a look at an outlet that wasn't working and a water spigot on the outside of the house. They said they couldn't do that, even though I'm certain that because it's attached to the house, they could. They sent somebody to do the electrical outlet, and they called me within 24 hours, and he showed up the next day. They said they couldn't do anything about the spigot because it's outside of the home even though it's attached to the home.

The tech from Ace Garage Doors did a wonderful job. He knew what he was doing and told me that the board in the back was fried. He said it had been hit by lighting. Ace's called Home Shield who said that since the issue was caused by a surge, they didn't cover that. I said, "Well since you're not gonna cover this, you're still gonna charge me the $100 service charge?" Of course, they did. The attitude up there was not favorable at all. Once they found out that they weren't gonna cover it, they just said, "Okay. It's your problem. You take care of it."

With American Home Shield, I don't have to look for somebody. I can just call them and they'll find somebody for me. Everything's been good with them so far. When my water heater leaking water, they assigned a repair person who came out and replaced a pipe fitting on it.

American Home Shield recently had someone come out and take care of a problem we had with the refrigerator or water leaking. The technician did it the same day. We have had American Home Shield for 27 years, which is as long as we have been living in this house, and I'm thankful. Continuing with them is convenient. I don't have to get somebody else.

I only have one complaint with American Home Shield. If you don't tell the person on the other end of the phone everything you need, or they forget something and leave it off, when the technician comes out, they can't look at it. With my electrical claim, I wanted all of the plugs checked because all of them were sparking. I had a list because I had this issue before and knew I had to put everything down. The rep probably had too much to write down, but because something wasn't on the list, the techs that came were not allowed to look at it. Other than that, the techs were very nice and helpful. They told me that because of Amarillo's weather, the plug sparked. I wanted to check it out and make sure there was nothing electrical going on. When I moved in, I had to have the plumbing done as well. So far though, I don't see a big benefit to having a home warranty unless one has some major issues.

The website was very good. We received the information on who the contractor was and their phone number via text and email a couple of different times, then on the website as well. The contractor that came was very competent and did a great job. My icemaker wasn't working and they told me they were replacing the condenser and the other part that was broken. They replaced those, but the icemaker still isn't working, so I put another request in to American Home Shield.

My house is getting older so I need some protection. When something had broken off on my dryer, the repair man had to get a part and come back a week later. He was professional and quick. He replaced the rollers, and everything is fine now. With the dishwasher though, it took American Home Shield four times to get it right. Another claim I had a problem with was when my sink broke. The sink started wobbling around a couple of months before, but I didn't call American Home Shield until the water stopped coming out of it completely. They said it was a pre-existing condition, and I disagree with it totally.

My heater in the home was not working, so I called American Home Shield. I paid the service fee, then a technician came the next day. He was very professional and did his job very well.

We've done our heating check-up for spring and fall, which is part of our plan. We've also had to use American Home Shield one other time for a small issue with the dryer, and they took care of it.. We've always had good response from the service techs as well. We asked the guy who worked on the dryer for his card, and we totally would recommend them to anybody, even if they didn't have an American Home Shield warranty. They were great.

American Home Shield is the best in the business, and I've told people about it. I usually submit service requests over the internet, but if I have any trouble, I call them. When I had a plumbing issue, the repair people had to order some parts, but they came right back out the next day.

Recently, there was a leak in my kitchen sink, so I called the number from my contract. It was very easy to get through, then through messages, American Home Shield told me what time the repair man was coming and he came exactly at that time. He was very polite and educated. He got under the sink, went straight to the problem and solved it. It was perfect. He decided the issue was the garbage disposal. He said he checked the horsepower, and he didn't have the same one in his van. He had to buy another one, then he returned the very next day with the proper unit and installed it.

We had a small roof leak. The claims process with American Home Shield was speedy. I called to talk to one person, she took down my information, and a contractor was in touch and the rest is history. There were no hiccups. Working with the technician was smooth as well.

The representatives have been good, and when our refrigerator wasn't cooling correctly and freezing up, it didn't take too long to get a technician. We ended up having to have three different visits before they finally condemned it, then it took about two months to get replaced. We had different techs, and they were all very helpful. Having a home warranty policy, I don't have to pay to get something fixed if it breaks, other than the deductible.

We've lived in Vegas for 24 years, and we've used two different companies over the years, First American and American Home Shield. First American increased their prices tremendously, so we went over to American Home Shield years ago and we've been very happy with them. I don't understand why some people don't have a home warranty. My friends' AC units broke, and they had to spend 6 grand on them. Their garage door broke, and they had to spend 2,000 on it. I said, "Oh, your spring broke, it's covered under my home warranty." Having a home warranty definitely gives me peace of mind knowing I'm protected and covered.

Dealing with customer service, the people that you have to call in to, is a hassle. Other than that, American Home Shield has a very quick response. They had Lynn's Handyman replace my water heater, and the tech was great. However, my last claims experience was not as positive as some other times I had.

The gentleman that came out to look at our air conditioning was perfect. I was here when he came. I greeted him, and he was very professional. He came in and asked for my input on what the issue was, then we took him to where the thermostats were. We gave him access to the furnaces, which were up in our attic, then the air condition units were outside. He was quick. He took 15 minutes, found the problem, explained what it was, fixed it, then he was out. If you own a home, you're gonna have some issues sooner or later. Definitely get American Home Shield. It's worth it.

I did a claim for my washing machine because it would not start. some kind of drain pipe needed to be replaced. The part got ordered and a repairman came out and put the part in. Everything was very good and the machine works now. I was satisfied with everything that I got with American Home Shield. Every so often I got an email from them when it was time to service the air conditioner and the furnace. I took advantage of that at least one time. I had good experience.

The website is user-friendly and easy to use. But sometimes, there are not enough options. One time, I had to call for an electrical thing because they didn't have the option we were looking for. They were really responsive and I didn't have to wait on hold for a long time. Recently, our thermostat stopped working. The techs walked my husband through the whole thing. Something had to be cleaned out and they fixed that for him. They talked to us about how to prevent it in the future and what maintenance things we need to take care of. It was a positive experience overall. We ended up renewing AHS for another year. It has definitely saved us money.

I called in a claim for a toilet that was stopped up. I wanted to replace the toilet to get it updated because it was corroded with hard water and the ballast was getting stuck. AHS said they didn't cover the service I needed so I had to pay for it out of pocket. Also, I had an electrician come who was very rude and aggressive. But the reps are courteous most of the time.

The pilot on the water heater was going out by itself. Every day I came home, I had cold water. I had two claims for it. The first technician that came out couldn't find anything wrong with it. The second one came out, and it kept going out repeatedly every day. He said he’d try to find a part but he wasn't able to find it. So American Home Shield replaced it. Everything went great. I also had a roof claim and it went pretty well too. They put new flashing on and shingles right where the roof was leaking at. American Home Shield covers me when I call.

I had American Home Shield fix my heater. The tech was a really nice guy.

My dryer and dishwasher went out. The contractor had to raise the back of the dishwasher so the front and the back were level. Then they anchored the dishwasher to the counter. For the dryer, they checked it out to make sure that everything was working, and the whole thing was getting power, and it was. It still wouldn’t start. They checked to see if it could potentially read the timer, and that didn't work either. They ended up having to do a replacement. The replacement should be coming today. With American Home Shield, there's the reliability in knowing that for the most part, if something goes wrong, there's a solution. Everybody has been pretty professional and on time.

My air conditioner is not working. A technician came out and was very nice. It turned out I need 10 pounds of Freon. I called American Home Shield and customer service was hard to understand. Whenever I call, I get people in other countries that don't know what they're talking about. I asked if I had to pay for Freon because the repairman said that I may have to pay part of the cost of Freon and at that point, it was $1,379. Customer service said, "Oh, no, no. You just pay $10 a pound. That's all.” That would have been $100. The air conditioning repair company said I had to pay $1,449. I had them contact and look up my policy. Sure enough, I had to pay out $1,445 for Freon, not $100 which was what I was told by American Home Shield.

My business partner and I own two townhouses that are for rental. I have a contract with American Home Shield for both of those as well as my house. Their system isn't the greatest to discern which contract to use. I've had to talk to a representative because their system has confused my name or phone number. One of my tenants is a male with long hair. He got his bathtub clogged. The tech was able to do the unclogging from the tub side. He also wanted to check to make sure there were no leaks. I have a panel that drops down and I have access to the trap for the tub. He came down and made sure nothing was dripping. I recommend AHS over any other warranty.

I have something going on with my AC unit. AHS sent a contractor out to look at it. The contractor did some work and then said that they are not able to do that type of work. They put it back to AHS who had to get another contractor who is coming out tomorrow to take care of that. I've never had any issues with all my other claims with AHS. But I feel that there should be a way to put in an emergency claim because by the time they give you an appointment, time has passed. It could be a day or two when it should be something urgent. Other than that, when something goes wrong, I don't have to worry about figuring out who to call because they're the ones who would handle that.

I had a stoppage. The contractor that came out was very professional. They did what they were supposed to do and got me fixed up. The contractors that American Home Shield sends out are good. I can also have whoever I want to come out if somebody that they called was not available, and I can get reimbursed.

The AC was not turning on. The contractor came out and helped me diagnose issue with the breaker, which I fixed on the spot. The tech was amazing. He was very patient and professional. He was a few minutes early, but notified me before he arrived. He was spot-on.

The part where the water comes out of the ice maker was dripping constantly. The techs came in three days. I had the refrigerator shut off. It was a week and a half before the part came in. But we understand that everybody doesn't have every part imaginable stocked. They replaced a valve at the back of the refrigerator. They were very professional and friendly. I like AHS. Whenever we call for a problem, they're usually Johnny-on-the-spot and come right out.

My dishwasher stopped working and I'm working on the process of getting it replaced. I don't know how that's going to work yet, but AHS has been helpful. So far, I've seen that I have choices with them. With my past claims, things have been pretty good, too. I had a contractor cancel one of my requests, and when I called AHS, they were able to find me another one. Being a homeowner, signing up with AHS has been good choice for me.

My doorbell stopped ringing. I submitted a claim online, got a saying that paid the fee, and then they dispatched the technician three days later. The technician that came out asked me what the problem was, and I explained the problem. He said, "Okay." He popped open the doorbell, and he said, "Dude, there's no batteries." I'm a new homeowner and I have no idea. So I paid him for changing three batteries. American Home Shield should have a checklist if the issue is something that you can do yourself instead of asking somebody else to come out. But so far, I have recommended American Home Shield to others.

Service over the years has been fantastic. They're quick and reliable. We've had service for our washer, dryer, garbage disposals, and bathrooms. We've been getting good representatives from the companies that have come to provide service. I had to pay out-of-pocket for the water heater. It was covered by AHS but the techs had parts they had to add on before they could install to get by inspection.

AHS replaced my refrigerator when that broke down some years back. The warranty is a smart thing to have for average homeowners that don't have a lot of cash in the bank to take care of such things, which happen. The techs usually come out within a week and they've always solved my problems. My last claim with them was for the clothes dryer that wasn't running and there was an electrical problem where a part had to be replaced. There was also a build up of dust in the system that runs outside. All in all, I'm very glad that I have the warranty. But every year the price goes up a little bit and I wish it was stabilized.

I have a variable heating stove top, and the low and medium settings weren't working. When you went to 1 and 2, nothing came on. When you hit the halfway point, it went to full. When it was hot, you can only have it high. I called American Home Shield on a Saturday and they gave me a claim number. They said that it would be Sears coming out and that they only worked on Mondays and from the hours of 8:00 to 5:00. Then I got a confirmation from that group that they would be there on Monday. So they were pretty quick.

My plumbing is a mess. The sink in my upstairs bathroom was clogged. We did everything, but we couldn't unclog it. I did the online with American Home Shield and the technicians that came were great. The fixed the issue very quickly. The sink is good now. American Home Shield helped me a lot. My husband passed away 15 years ago and I don't do anything.

0% of the time I get good contractors from AHS. But the cost has gone up. Also, I have a claim for the water filter for the whole house where the techs came on Friday, but there was one thing they haven't gotten back to me on. So it's still outstanding. I tried to fix the problem and they couldn't fix it either. They came by early so I don't remember what they said because I don't get up that early. But I thought they were going to come back and give me a call. Other than that, they were very nice. They just said they couldn't figure out the other problem and they were going to ask what the next step would be.

At Appliances did a good job when they came out for the dishwasher. They looked at it and they ordered a part. It took them over a month and they brought the part. They came back and that part didn't work, so they had to order another part. Everything works fine. I got the dishwasher fixed but we had a bad experience with Home Shield.

American Home Shield does a really nice job. Their contractor is on time. They had a picture of the tech and a map tracking his route coming to my house. They're professional about everything they do. We had problems with a hand sprayer on the kitchen sink. We wanted to do away with that. The techs put a regular faucet on. Also, the shower wasn't putting out a lot of water. AHS sent On Time plumbing and the tech said that the water lines I had weren't big enough to handle the flow of the water. They swapped them out and I ain't got a problem now. And then, our water was backing up into the kitchen sink, and they tried to Roto-Rooter that out. They couldn't get it out, so they went underneath the house, found it, cut that pipe and then cleaned all that out and put a rubber boot around that where they cut it, and I haven't had a problem with that since.

AHS has either fixed the items or replaced them when they couldn't be fixed. But unfortunately, it just depends on the vendor assigned. Some of their vendors have been really prompt at getting back to me and some of them have not. Most recently, I put in a claim for the dishwasher and they sent out a repair man. He tried to fix the issue and it wasn't fixed but it was still within the time period. He came back out and replaced parts and he got it running again. He knew what he was doing and he was very knowledgeable. He could hear everything that was happening and knew what was wrong just based on listening.

So far, the service has been pretty good. It takes a little work to get a product replacement when multiple attempts have been made to try to fix something, but eventually, AHS has replaced things like my refrigerator and my oven. I just had service done last Friday on my garage door opener and that service was excellent. Having the warranty gives me peace of mind knowing that if something was to happen, I can still get things taken care of or fixed at a more reasonable price.

Some wire came loose and nothing would run except a TV or a radio. I called the first company that AHS assigned 100 times and they never answered the telephone. Nobody could ever get a hold of them. So, AHS switched it to this other company and they came out the next day. They were really good. I also had a claim when the air conditioner quit working on me and it didn't go exactly as good. In the fixing process, something else got broken and that wasn't covered by American Home Shield. It's kind of a mess and that's been going for six months now. Other than that, I like keeping AHS to save money in the long run.

A three quarter inch copper pipe that comes off of my tankless water heater was leaking. AHS acknowledged my claim automatically. I got an email shortly thereafter that it had been assigned to a company. That company called me very quickly and was out the same day. The tech figured out what the problem was. It required a replacement of a piece of pipe and he had to go to a Home Depot to get that. He quickly installed it. This service call was very easy to handle. The tech did a good job. I'm happy with the service so far.

My hot water heater has been leaking and been tripping the breaker. So, I needed it fixed. I did a claim to American Home Shield online. Their website was simple. I was given the name of the company. Then the day of, it gave me the gentleman's name. He was nice, but they've yet to follow up. This was on Friday. So, I still have no hot water. He just took pictures of the issue and spoke to me. I've called him 10 times, and I've called AHS back multiple times as well. So as of right now, I'm not happy. The first time that I used them, it was a great experience. Then this one, I don't know who's dropping the ball.

Realty rekeyed some locks. The guy who came out was wonderful and did a quick job. It was a smooth transaction. I did the claim to American Home Shield over the phone because I was calling about another issue I had. At that same time, I asked them for the rekey service. I would recommend AHS to others and tell them the experience that I had, so far, has been great. They keep me up to date with the services that I was requesting, when they're gonna be here, and when they finish.

American Home Shield gives stellar service. I won't be looking for another company. Harbor Air Services came out recently for the motor that was having a little bit of issue. They replaced the motor. The HVAC system is running a little bit fine now.

I'm a pleased American Home Shield customer. Our dishwasher wasn't working. It turned out the motor was almost burnt out. So, it wasn't cleaning the dishes. We called, we had a service company come out and they diagnosed it and replaced the motor for us. The guy was very polite. They said they were gonna be here when I scheduled it. They were here on the same date around the same time. Overall, we've had a pretty good experience with AHS. It's been predictable and what we'd expect. The only thing is it seems like their monthly rates have gone up a lot since we first started using them seven years ago. It used to be somewhere around 80 bucks a month, and it's well over that now. It's about 130 a month now which is partially understandable with today's economy and inflation. I would consider myself a loyal customer.

American Home Shield did some repair work on my rental property. It was handled well. It was done quickly and the work was satisfactory. So, it was all good. As far as customer service, it's been okay the couple of times that I've called American Home Shield.

American Home Shield's service has been very poor. I live about 40 miles out of the city and they have a hard time getting somebody to come out here. I'm assuming they don't want to pay a travel fee, but it's been a battle to get anybody out here. Whenever we get somebody ourselves out here, we have to pay a travel fee. I was so fed up with American Home Shield, I tried another company and they were honest and said, "We don't cover you out that far."

Micool's Heating is an amazing company. The owner was terrific and a nice guy. We had a leak in one of our air conditioning systems and he assessed the situation and ordered the parts. We paid for it and he fixed it without any fuss. The air conditioner is still working very good. Everything is great. But American Home Shield should have people who have English as their first language. They outsource to the Philippines and it's very difficult to understand some of them sometimes.

My washing machine was not spinning correctly and the fill device was stuck and the tub overflowed all over. So that was bad. The tech came out and diagnosed the problem. He ordered parts and about eight days later, he came and the parts arrived at my home. The repairman came and installed them, cleaned up and left everything in perfect order. It was excellent, wonderful and perfect.

I’m very happy with American Home Shield’s service. They have included from the start free yearly inspections on my heater and air conditioning. I've had an inspection right at the beginning and one now at the beginning of this year. They found a difficult issue that needs to be fixed so I was concerned that I was going to have to pay for the Freon after they repaired it. As it turned out, my policy included free Freon so, they filled it up and everything was covered 100%. It’s been a very positive experience with the techs. I’d recommend AHS.

With an AHS warranty, it's a lot cheaper to repair things that are covered. We had an issue with one of our toilets that was getting clogged really easily. The plumber got out within a couple of days.

I don't like that the cost of my coverage has raised about double over the last 10 years. Also, sometimes, navigating their site is not that easy because you can't explain anything. You have to just click on what they have and sometimes, the information that they get isn't really correct. But it gets clarified later. Recently, I had a leaky faucet. The tech was very knowledgeable and polite. He did the job very quickly.

You have to go online to submit a claim and fill out the form. You can call someone and if you’re at the site where the item is, you can just show the reps the item and they do all the stuff right there on the phone with you. So it was easy and self-explanatory. The techs were very professional, prompt, clean, cleaned up behind themselves and very knowledgeable about their product. I had to replace my microwave and my refrigerator, and it was all covered. I just paid my deductible. American Home Shield serves its purpose when you have something that breaks down or an emergency. You have the ability to have it replaced or serviced without a lot of fuss and hassle.

The contractor set up the appointment quickly and came very promptly. The tech was nice and professional. I also had a claim at the same time I made one about my Whirlpool bathtub. I got an email saying that claim was resolved but the issue hasn't been fixed.

My first warranty call with them has not been a good experience. The dishwasher in our new house is not working so I submitted a request to have it fixed. The appliance repair guy came out and said that it's working fine but needs to be hooked up to the water supply under the sink. He said he didn't know how to do that so we would need to call a plumber. I immediately contacted American Home Shield to see if they could send out a plumber without me having to pay another $80 per visit service fee. They said they could but that they needed confirmation from the appliance repair company on this issue.

Air Medx came out and checked my system and were very nice. They checked the outside unit and told me it was low of Freon or almost out, but could not find the leak. Wanted to know where my air handler was and it was in the attic. The tech went up in the attic and found a leak in the coil in the air handler. Came back and told me that the air handler coil had to be replaced and he would get back with American Home Shield and they would be calling me. He left and was very nice, courteous and professional. American Home Shield called me and said they want a second opinion. They sent another guy out here yesterday. Myers Comfort Specialist. They were very professional and nice. Said the exact same thing that the first guy said. We're sitting here in 80-something-degree heat in our house and nothing's been done.

We had one service person out there the next day. He was very efficient, fixed everything and all went well. It was neat because they had me take pictures of what the problem was. So, he had the part on his truck when he came out so he could do the whole thing. American Home Shield is good and has been effective so far. The reps were honest with us and didn't try to oversell us when we got the policy. They, in fact, told us we could probably do one that cost a little less.

I like everything about the techs that came out recently for my claim for the air conditioner. They came to work and seemed to be grounded. They were smiling and were intuitive to what was going on. They understood what was going on. They had conversation with me. All these different things go a long way. Because I had one contractor AHS sent out that was the exact opposite and I told them that contractor is never to return. Also, there's a language barrier sometimes with the AHS reps on the phone.

Having AHS made everybody feel more comfortable that if something happens, you can get things taken care of a lot easier and so far, I've enjoyed their service. Recently, I had a pipe that was rusted and the techs came out here within a couple of days, which was a reasonable time. But the first group that came out did not discover it was a rusted pipe. They said there was something stuck in the pipe and they tried to say we put something down in the pipe. But we didn't, so I asked for another opinion. AHS then sent out Wind Bender. They said the pipe was bad and needed to be replaced. They had to get approval to get everything done and they had to come back for the replacement. Then, we got to put all the sink and stuff back in and we're doing that today.

My most recent claim with AHS was a few days ago with a leak from an air conditioning unit. I called American Home Shield and they referred me to Integrity Air who called me the following day to set up an appointment. The appointment was confirmed for two days after my phone call. The technician came out at exactly the time he was supposed to come out. He diagnosed the problem within 10 minutes and then repaired it completely and left, the whole process being only 40 minutes or so. It was a very positive experience.

For our recent claim with AHS, we have a dual unit HVAC system. But the house wasn't getting cooled. Every year for the past three years, we've had to call someone out to look at our HVAC system. This year was no different. We called American Home Shield. They sent out Anthony. The overall diagnosis was a power surge caused the unit to go kaput. He said, “I don't know where the power surge came from.” We've never had a power outage where we currently live. He went ahead and put in a request to American Home Shield to change the fan and also the capacitor and some other stuff he had to do. He was great and he kept us informed. He explained to us what it was.

AHS has been great to deal with. They've been prompt and their contractors have been efficient and supplied what I needed. For my recent claim, the compressor was out. They were going to replace it but I opted for an upgrade of my choosing. It was partially covered and I paid the remaining balance.

The techs who came out for our recent claim with AHS were very quick, responsive and professional. They fixed it right on the spot.

Made a central air claim with American Home Shield as a Platinum level customer on 3/8. They had to order a part which took 2 weeks (compressor), then had to order a second part which was installed yesterday (Reverser Valve), and replaced freon. As of 9 pm today the ac is not working. Called AHS and asked for the service provider to be recalled. Was Informed that their notes still show the job as waiting for the compressor and that the ticket Is closed simultaneously. It will take several days (going Into a holiday weekend) to investigate this claim. It has been a month of no AC, today was 96, and at 10 pm it is still 79 degrees In the house. Should not have to pay for a second claim when the first claim Is unresolved, and the contractor should be immediately re-dispatched.

I reported a problem with my water heater to American Home Shield on 2/2/2023. Their contractor set up appointment for 2 days later but did not show up. Then they called me to get the information of the problem over the phone. Then they send and estimated non covered charges for $549. I rejected that charge since local plumbers charge less without warranty coverage. They also charged me $125 service fee even though the plumber didn't show up. I called several times for resolution and they offered me to get my own plumber and they will reimburse me for it.

I have found that with appliances and non-emergency items, AHS is a great company to work with. When the dryer was making some noise, they came out to fix that. They had to order the parts from AHS. They had to get approval from AHS. So that's what I mean by non-emergency items. If it's an emergency, AHS is terrible. For instance, my well went out and I have well coverage with AHS. They contacted the contractor who came out to the house. He said, "Listen. I can get this done faster. With AHS, it'll take at least two weeks." I have no water in the house. He said, "But if you work with us, we can get it so that it's fairly inexpensive for you. We know you. We'll work with you. But AHS won't pay us the amount of money we want. They're gonna pay us far less than what we need."

The bottom burner of my oven was not working. I usually call American Home Shield for claims because sometimes if you do it online, you can only put "stove" or "oven" but not what it is exactly. I wanted to make sure that I got the message across correctly. For little things like a leak or so, I can do the claim online. But for some stuff, you have to be more detailed about it because sometimes a guy comes out and doesn't have the part or goes, “I should get this. I don't have it with me. I'll be back again later.”

I’ve used AHS twice and so far, they've been okay. Both techs were very thorough. The first guy was wonderful and very courteous. Gave us a few suggestions on how to winterize the home. The second guy got dispatched. He came out within the next day. He was prompt. He came out within an hour, which was good because I was at home. He was thorough. He asked me questions about what was I experiencing. Went up on the roof. Took some pictures for me. Recommended a few things. I was supposed to be getting an estimate on the non-covered services. I have not received that yet. I responded in the email. But I haven't gotten that back yet. Other than that, everything has been fine.