American Home Shield Reviews

The furnace was making a noise. I called AHS and the guy on the phone took my name. Then they called me back and they got somebody out there quickly. The furnace is 22 years old and I wanted it replaced but the tech never replaced it. He kept putting the parts on and coming back. After he didn't get it fixed the first time, he ordered that part and the part didn't work. I didn't know if he ordered the wrong one or the part that he ordered was just torn up. But when I asked him what I was going to do for it, he said to keep it on emergency heat. And he said they'd have the part in a week or two. When I told him that my electric bill would be awful, he asked would I rather have heat or would I rather have a high electric bill. That was very unprofessional and I gave a feedback online about that. Then he come back out to the house and said that he'd seen it online. He told me he was sorry.

I've been very satisfied with American Home Shield. When I would call to file a claim, usually, someone picks up quickly and I've been very pleased with the reps. With their help, I would find out if the item is covered on my policy. Then they'd ask what's the problem and they’d find a provider that could do it. Whatever it is, the techs could say quickly if it's covered or not. They're usually very efficient and polite, too.

American Home Shield has gotten better. It used to be that I called and I waited forever to get on line. I was so frustrated before I wanted to scream. Now, things seems to be a bit better. They might have gotten more people working for them. On the other hand, some of the people that come out to service are good, but some of them I'm very questionable about. There are a lot of upstart companies that want to get started so they go through American Home Shield to get work. It seems like a lot of the people that come out just patch up jobs and they do the least that they absolutely have to. They jury-rig things to get things going instead of putting in parts that they should, but maybe that's what they're required to do through American Home Shield.

We pay a deductible when we call Home Shield, then they send a person out. It's good, and everything makes sense. It’s better than coming right out of our pocket for everything that we wouldn't have expected. Recently, the compressor went out on my air conditioner. I called American Home Shield on the phone and explained to them what was going on. It was expedient and didn't take a lot. The local repair then person called and made a date to come out. He came on time and identified that the compressor was out, then he waited and ordered the part. He came back in a couple of days, fixed it, and everything has been fine since.

We keep renewing our contract every year with American Home Shield because we've had such outstanding service. We had them in California when we purchased our home back in 2001, and when we moved to Arizona, we continued on with them. I've researched other companies, and nobody offers what American Home Shield does. When our water heater went out, they replaced it for us and it works great. They assigned Pruitt's Plumbing, and they're a great group. We've never had any problems with them. We've had multiple other claims over the last years, and the reps have always been really helpful and good. Next week they're sending somebody out to work on our dishwasher.

American Home Shield is good for older houses where problems come in. I had a recent claim for my dishwasher and they sent a company called AmTech to fix it yesterday.

Sometimes, it's a hassle depending on the situation but the last two visits have been okay. But we had one technician who really made it a heartache. Every couple of weeks, something would happen and he would fix something. He caused more of an inconvenience instead of just realizing that the dryer was no good. I also have another one that never got fixed. The microwave was gonna be replaced and the air vent up there was taken off by one company. They didn't put it back and said it was not their job. But they took it out to put the microwave in. How are they not gonna put it back up there? Then, when the other company came to replace the microwave, the air vent never got placed back. They said they can't do it because it was somebody else's work. I went back and forth and to this day, it's not replaced.

We had a leak in the sink. I did a claim to American Home Shield and Brick Street Plumbing came out. The tech changed the whole line. He had to replace both of the lines. The seals on them had deteriorated. It was still leaking after the tech left. It seemed like he did a good job at first, but maybe it was something that he didn't foresee. AHS sent another guy out and corrected the problem. I like AHS because it has come in handy a lot because we had a lot of heating and air conditioning problems through the years. We have to call them at least three times a year about a settlement.

I had a claim for the washer, dishwasher, and dryer. AT Appliance came out and I asked their tech about the shoe coverings and he said they don't have them and he had a very inappropriate attitude. For the dishwasher, he had to order a part and for the washer, he tightened some kind of belt on it, which was worn. He said that would resolve the problem but it only resolved the problem for one load. For the dryer, he said nothing was wrong with it, even though I told him it wasn't drying properly. He said the problem was the vent hose and they don't do that. But then, he offered to clean it for several hundred dollars. I replaced the hose on the back and the dryer continued to not dry clothes so I called back. Then, by the time he brought the dishwasher part, it was several weeks later and the dishwasher had started to leak. He said he didn't tighten a part. He was in and out of here several times and I had had it with them. I didn't want them back in my house but they had no other technician to offer me.

American Home Shield has been fine. We've only had two calls so far, but the people that they sent out have been really good. They fixed the problem. They came out for the toilet. It kept running, and they fixed that. I do like the way that the AHS office is very prompt in handling a situation or getting back to me. One of the guys that they sent out did fix the washer, but every time I called the office, I just got a voice mail. Nobody ever answered and they never returned my call, but once I got ahold of American Home Shield, then everything was taken care of.

Our experience with American Home Shield is good. Recently, we had something in the air conditioning. Submitting the claim was easy and straightforward. They handled it well. I just phoned up a person at Home Shield, and they took care of it. They were very good and professional. I'm glad it wasn't the middle of summer because they diagnosed at first as just the fan being not working. Then they seem to have to go back to get permission. Then the compressor was gone. So, they had to go get Home Shield's blessing, which took about 10 days. Fortunately, it's the middle of winter. So it was cold here in Florida. If it's in the middle of summer, I would have not been a happy camper. The negative experience was that wait time to get authority from Home Shield from the vendor. Overall, the service is not inexpensive, but it paid for itself this time without any problems.

My refrigerator was broken and the service provider came fast and checked it. But one guy didn't do the proper analysis and it took almost two months to solve the problem, which would have been fixed in a couple of days. They changed a part and forgot to put some coolant. The next guy came and said everything was okay but I said everything was not okay and he said to check for one more day. It was the same the next day and they said to wait for one more week and that their appointments were not there. After one week, one guy came and he said there was a problem they need to fix and to get another appointment, which was another two weeks and I was very frustrated. I've used AHS many times, but this is one of the worst experiences with the provider. AHS was kind enough to listen, but they said there was no other choice for me but to wait. The request had been open for a long time. But AHS tried their best to do whatever they can.

I used American Home Shield one time. I had some electrical things, and the electrician came out. Some of the things that I needed to be fixed were not covered with the warranty. It didn't do fixtures. There were problems with the wiring in the lights, and those are not covered.

Filing a service request with American Home Shield is easy. I just go online and do it. I pay the 100 bucks and they take care of it. Somebody usually comes out pretty quickly and they try to diagnose as much as they can over the phone. Their prices are getting a little high, though, but I understand.

My washers in the faucet needed to be replaced because the faucet was dripping. I went online to submit a claim to American Home Shield. I liked the site. I was given the name and address of the contractor, what time they were coming, where they were from, what the company was, and information about the company. They were professional and courteous. AHS is the way to go.

I called American Home Shield for my ice maker. The contracted company came out and the guy looked at it. He said that the ice maker component at the top was outdated and he ordered a new one. It took about a month and then he came back and put it in. This was on a Friday and he said that I should have ice by Sunday or Monday. But it didn't have ice by Monday. So I called them back and they sent someone else out. The tech did something to it and he said he had to get another part. He brought another part, put it in, and when he left, he said that I should be okay. When I went in, he didn't even have the ice maker turned on. So I turned it on. My wife and I had to run an errand. But when we came back, we had water all over the freaking floor. So I called them up again and they said that the guy was gonna come back out.

Our experience with American Home Shield hasn't been great being that the only companies they would be willing to use are people that came way later than normal. We have a one year old baby at home and we went without heat for about six days because they couldn't get someone else to fix our heater. So stuff like that has been frustrating my wife.

I had a claim that I submitted for a garbage disposal. It was a very good experience. Somebody responded right away. I've had American Home Shield for about a year and it's been really great. They have been a vast improvement from the last company I had. It has been nothing but smooth sailing working with them. When I have to submit a claim, there's a website that I go to and I can easily go on there and select the services. In the case of my garbage disposal, I was able to select that and put in that it wasn't working. Then within an hour, I received a text message and phone call from the contracted company to schedule an appointment. It was very fast.

The washing machine started rattling and sounded like it’d be coming apart inside when it was in the spin cycle. I contacted American Home Shield and paid the fee. They assigned the claim to a company that could not be reached and would not respond. So, I had to call them back. They eventually reassigned it to another guy. They got in touch with this second company and then about four days later, I got a call from the guy. They said the washing machine couldn’t be repaired. So they offered the cashout option. It took about three weeks to get that done and then the units were delivered yesterday.

American Home Shield is pretty good. They are able to schedule services very quickly by working with the team closer to my home. When I had claims for the furnace and electrical problems, they sent proper technicians and they addressed the problem. I like the contractor that came for the furnace. There was a fuse problem and the tech was able to detect it very quickly. He was very knowledgeable. He explained what was going on. He also gave some maintenance guidelines and how to take care of the furnace. American Home Shield is one of the best home warranty services. You can have them so that they can protect all the issues and for any unexpected failure, you are covered or you have somebody who can help you to fix the problem for your home.

A Sears tech came out to fix the electrical problem that we had with our light switch most recently and he did a great job. We got our problem resolved and we were pleased. But in the past, we had some issues with American Home Shield. We had issues with our air conditioner and they kept denying us. I kept calling and the people I spoke to did not understand. English was not their first language and I'm not putting them down for that but when customers call and they have a complaint or a problem that they need resolved and they're stressed, what loads the stress even more is when you have difficulty communicating with the company representative.

With my most recent claim, everything got done within a day or two and the contractor was good. He told me what he was fixing and why and he had the parts on the truck. I'm happy with AHS so far.

I had an issue with the hot water tank where it was running out very quickly. A tech showed up and he said he could tell it was a small tank because of the placement. It's enough to fill a bathtub and then that's it. That's just limitation of the tank. They said they can do some stuff to kind of remedy the situation but it's not broken. I wouldn't expect AHS to cover something like that but it kind of sucks that I had to pay $150 to find out something that could have been a phone call and maybe not have charged me that much. Somebody on the phone could have just asked me, ‘What's the size of your tank?’” I kinda felt like that was a big waste of money. After this experience, I'm kind of reluctant to call them out unless I know there's an actual issue but I'm willing to give it another chance still.

Budget Rooter came out for a plumbing claim and they couldn't help me. The tech said he couldn't put the light and he had to cut into the wall. I had another plumbing service and I let them do the job. I said, "Well, did you guys have to cut into the bathroom?" They said, ""No. We just took a little cam and went in there, and found out what the problem was. Your insurance is only gonna cover $1,500, so you gotta come out of pocket of $1,300."

One of the springs in my overhead garage door broke and American Home Shield had it replaced. I had to pay extra, which I wasn't expecting, because the man who was doing the repair told me that it would be wise to change the rollers on the track and have the other spring replaced because if the first one broke, then the second one is about to break also. So, I paid $500 out of pocket. The contractors were very professional in the two jobs that I had done. They were very experienced and gave me a lot of info.

Submitting a claim has been perfect but American Home Shield doesn’t let you know what you’re gonna have to pay before having a number in front of you that you have to pay or it's not getting fixed. The communication with the contractors seems poor as well as scheduling. They over-scheduled for the amount of time they're gonna take to be able to get there. We are now on our fourth person to come to our house for the same problem. So, the quality of work is not great.

I submitted a request online with AHS and I've requested a specific vendor to come out. It's the vendor that always comes out and they're very good. However, my issue hasn't been resolved yet. They had to order a part. They said they'll be in touch.

For my recent claim with AHS, they couldn't find a service agent in my area and they said that I could find one and get them approved, but once I started that process, it would be 100% up to me to find someone. I said, "No, I'm not gonna take that." They were able to find someone to fix the problem for me and he was excellent. He did a thorough inspection and checked out what I thought was a problem and gave me detailed verbal information about it. He was very good at his job.

For my recent claim with AHS, I had a refrigerator repair. I submitted the claim online and their website was very easy to use. Scheduling the claim was also great, a lot of it was over text and that was easy to do. The tech was also very nice and professional. He texted me his status when he was on the way.

My experience with AHS was horrible. My air conditioner would not go into defrost mode. I filed a claim through their website because it's hard to get someone through their customer service line. It's also hard for me to understand the customer service reps at AHS. Most of their customer service agents are third parties in a different country. I got a text saying that it had been scheduled. I was given a time. On the date for the repair, the contractor decided to come early. No one was there at that time. So if I was given a time between 11:00 and 2:00, they decided to show up at 9:00 AM. Furthermore, that particular contractor told American Home Shield that I would need to pay $400 to rewire the compressor outside. And that was not the case.

My experience with AHS has been great. I requested service and they were prompt to fix my trouble. They found me someone to come right away. I told them that my heating wasn't working and it was really cold those days that I called. They worked fast enough to get someone to come soon. And it worked. They came sooner than we were expecting. However, it stopped working right after. I had to call them back again. They came back the following day and it's been working okay since then.

They find ways where they don't have to pay. Every time I call for some help, I always gotta pay out of my pocket and it pisses me off. They don't cover anything. They took money and they weren't supposed to. They were supposed to give it back to me, number one and number two, the last time I had to file a claim, they said they wouldn't pay the whole thing because my furnace was too old. But if it had been 2023, they would have fulfilled it. My furnace went out in January 2024. They got away with that. They also had to replace something in my refrigerator. When I got my part, it was broken. I called and told them that. And this has been almost two months now. They said they were replacing the part. I haven't got it yet. It's March.

For our recent claim with AHS, our dishwasher was not working. The service provided by Clark’s Appliance Repair was fine. All he had to do was replug it in and reboot it and that was it. So far, AHS has come for anything. I don't feel like you get nickel and dime when you need it or, “That's not covered.” Anything I've called up, they've covered and had some appliance company reach out to me within the week and the situations have ultimately been handled. The people who have come out are courteous and they get the job done. There was a time I had to wait for a part for a couple of weeks, but it got done. I'm pleased. Nice to have AHS.

American Home Shield overcharged me for my plan, and ever since I renewed in December, they were supposed to credit back the amount, but I'm still waiting on that. I've had to call about six times, and they still haven't credited the difference back to me. Phone call after phone call, the reps are all from out of the country. Another thing is when someone has something that could make even more damage, they don't care and they don't have any contractors that will come out over the weekend. If someone gets something on the weekend, they might as well forget about it.

Apparently, the box on my HVAC went out. The tech who came replaced the thermostat. He was very nice and genuine. I filed the service request online to American Home Shield. Their website is okay. I just can't make updates on that. AHS provided me the name of the company that would be coming out. I did another claim to AHS for a light that went out in my kitchen. They were not able to assist me. When the contractor came, he stated that they can't fix lighting. I put the claim as electrical, and they were saying because of the fixture, they would not adjust. That doesn't make sense because it is electrical in the lighting.

The water dispenser on the refrigerator stopped working. I submitted a claim online with AHS and it was very convenient. I'm always big on having something in black and white. If I put it through online, then I can print it out that the order went through. But in the drop-down menu, sometimes it doesn't have what the issue is and it doesn't allow you to write in the issue. Other than that, I've been suggesting American Home Shield to others. I would like for the price to be discounted, being a veteran, and that's something I'll discuss when it's time for renewal.

AHS has been pretty good and timely. Whenever we had a claim, they handled the business.

American Home Shield had a contractor come out and replace the igniter in my oven. Four months later, the igniter went out again so I was not happy about it. I didn't want to pay for another trip out. But I can't go without my oven. I cook a lot so I paid another 80 bucks for another visit. It was a different guy that came out. He didn't have the part. The first guy used a generic igniter that you could use on any oven. The second guy said, "You could go with a generic igniter or you could go with the one that is good for this particular model.” I said, “As long as I'm not paying for the part, why don't we go with the one that's better for the oven?”

I had an my ice maker that was leaking. The longest part is getting someone out to work on it but once they do, it's great. The repairman ended up sealing around the thing and didn't have to replace it. There are not a lot of people that work under American Home Shield but if they can't get someone out for our AC, they are willing for us to use the person that we normally use. My mother and father-in-law signed up for it as well. Someone had recommended to them to sign up for it and I told them to do it.

My experience with Sears was not the greatest. The tech was very rude to me and yelled at me several times while he was in my house. He also refused to finish the job because he didn't put the dishwasher back where it was supposed to be and refused to hook up the water back to it. My husband put the dishwasher back in and hooked the water back up. He called American Home Shield and filed a complaint with them about it. They were great about it. They said they were gonna make a note that we didn't want Sears to come back out. They need to need to vet some of their service providers a little better.

American Home Shield responded appropriately. They did a very good job. They gave me an idea where the contractor was from, and what they were going to do. Made it known who it would be. They discussed what they found to be the issue and shared a couple of possibilities of what they could do and if they made a decision. They came and did a good and fast job.

We've had American Home Shield for several years and we've had several experiences with the dryer, stove and water leaks. 75% of the time, we had good service. 25% of the time, we had disagreement with what needed to get done. But eventually, they got done. We had a finished basement and it had a drywall ceiling. We had a light fixture mounted on the ceiling, and on each side, we had recessed lighting. We had two recessed lights. They would not turn on when I turned the light switch on. We have two light switches there and the lights were not coming on. I checked the breakers on. I'm not an electrician, so I know what to do.

I wasn't satisfied with the companies that American Home Shield contracted out. They came in and assessed the problem in two seconds. And they said I had to pay more money. So, I had to call another company and paid more money. I called another company because I didn't feel like going back and forth with them. They kept blaming it on the contractor company. I wasn't happy.

Buyer Appliance was outstanding. I called and they answered my call with a person immediately. They came out within a day or two. The young man that came checked it all out. I told him what the problem was. Before they came out, they asked me what kind of an appliance it was, and I told them it was an LG dishwasher. The tech fixed it, and then he thought it was done. He said it was the springs on the side. Then I asked him about the black stuff that it squirted all over the floor. He said, “I'm not sure I knew about that.” So he took it all out, and he said, “Oh, there's your problem. You got a leak of some kind.” He told me it would probably be 7 to 10 working days, but it only took three days for him to come back out. He fixed it, cleaned up every bit of mess he made, and left.

Up until this last time when we were dealing with our refrigerator, everything's been pretty good with American Home Shield. When we have an issue with an appliance, they send someone out, we pay our deductible, and they fix it. If they can't fix it, they'll replace with things that are similar. But with the fridge, they kept sending people out but it was never repaired correctly. Part of their policy is that as long as they got parts, they'll fix it. But to me, it's never getting repaired properly. They spent more money fixing it than what it would have cost to replace it. This refrigerator probably got all new parts in it, but from time to time, it's still making noises. Since it's been fixed, we are still afraid to fill it up because when we fill it up, we have to take everything out and do other things with it. The last time that we were waiting on parts, it took them almost two months to fix it. But overall, I would still recommend them.

American Home Shield is a good company. It helped out whenever we needed it. Other than that $125 deductible, that's not bad. It would save a lot of money in the long run. One of the dishwasher's elements went out. The contractor couldn't find the serial number on it because it was an older dishwasher, and couldn't figure out the right model number to order. So, they put a recommendation for a replacement dishwasher. The options were to get that same look or I could get a different brand, but I had to pay the difference. I got the one that was the same. I liked the replacement.

Everybody that AHS has sent out has been decent, except this one guy who was horrible. But it sounds like AHS contracts with people and they can't always monitor those people. At least they get them here. I had my microwave, washer, and dryer work done recently. The tech that came out looked at them to find out what the problem was and he said they have to order parts. The parts for the microwave and the washer came in so they fixed those. But the wrong part for the dryer came in and they had to come back on a different date for it. It was the same person every time and he was fine. I would ask him questions and he would answer. I'm a small-talk person, though, and he didn't seem like he was much into small talk.

Home Shield is a great company and they're reasonable as far as the monthly payment is concerned and the amount of money you have to give upfront before a technician comes out. It certainly would have been a whole lot more than $125 to have somebody come out here without them. My most recent claim was when McCormick Mechanical came out for my furnace that kept tripping my thermostat. The tech was very professional and he knew his stuff and the experience was very positive.

Right now, I'm very dissatisfied with American Home Shield. I had a leak in my downstairs bathroom. So, they sent someone out to take a look at it and provide a write-up of what the problems were and what may have been causing the water to leak from the ceiling. The representative was very cordial. He came out and he did do a assessment. He did give me some feedback on it, and he told me I would be hearing from American Home Shield concerning his assessments that he had written up. His company did a follow up. His company did reach out to me. He did send the information to American Home Shield concerning the damages. They reached out to me to advise me on how much it would cost to have the roof repaired.

The icemaker broke. I reached out to American Home Shield by internet. It was great not having to sit on the phone to get somebody. The tech who came out diagnosed the icemaker to be broken. They put a new icemaker in. I recommend AHS. Nothing feels better than to have something break and you're not gonna have to try to come up with 10 grand.

I had some leaky toilets, and submitting a claim to American Home Shield was great. The representative on the phone was wonderful. Since the repair, everything works perfectly. I did call them the day before wanting to add something, and they said it was gonna be added but it didn't get onto the plumber's list. This is my first time with American Home Shield here in Michigan. but we've had them for many years in other states too. I've always felt confident in them.

Sears came out for the dishwasher but there was miscommunication Sears and American Home Shield. I had to get ahold of American Home Shield several times on what was going on with the Sears people. The tech would come but he wouldn't stay very long and there were other times where there were parts that needed to be ordered. There were times where he did call me to tell me he was gonna be coming to do work on the machine and the dishwasher. I told him he couldn't do any work on the dishwasher because the parts weren't here. That was that and he didn't come. They didn't come in for a long while and the work order was put in November. The parts were coming, but they were coming sporadically. The very last one came in early January and it was for a control panel. At that time, they had already told the technician that they just wanted him to pick up the parts and take them back. American Home Shield just decided that they were gonna replace the unit.

I was not happy with Proline. They changed the appointment twice. When the tech came out, my dryer wasn't working. But when he left, it was working. He fixed something, but he said that he didn't do anything and that was a mystery.

My Appliance Repair came and there were a few appliances that they looked at. One was a washer and one was an electric stove. When the washer was on the spin cycle, it felt like someone was breaking into the house. It was completely off. It was worse than when I had a cycle that was unbalanced. They repaired it. They got the job done and everything's worked fine.

My experience with AHS has been good. They cover what I request them to come out and do, and it's been at a decent price. Redmond's Plumbing and Electrical came out recently and fixed a valve. Everything's much better now.

The first contractor I had come out to look at my furnace said that there's possibly some mold in there and I should get it replaced. I said, “I don't think so.” I had a tech from American Home Shield, Michael, come in, and he looked at it. He did a function check and made sure everything was doing what it was supposed to do, then he let the system run to see if there were any faults in it. He didn't find any fault and said he does not think there's something wrong with my furnace, that the first contractor was overstating it. That's part of their game, and Michael explained that to me. He also replaced the air vents, which was cool.

It's easy to submit a service request with AHS online and their website is very user-friendly. I’ve used them twice in the past month, once for a broken microwave and once for a broken toilet. For the microwave, I talked to the contractor on the phone and he was able to identify the problem without coming in. He was able to order the parts, then he came in. With the toilet, it was a common issue, so the tech already had the parts and it was a quick solution. Both of the contractors were very nice and they fixed my problems, which was the thing I cared about. Other than that, I would like for the fees to be cheaper. The monthly thing is fine, but every time the techs have to come in, I have to pay 100. So sometimes, I'd rather not pay that 100 and just pay 50.

One time, we tried to replace a range that was broken, and that was not a pleasant experience. The range that I had was $2,500 and American Home Shield couldn't get the part for it, so they said, “We'll give you a cash settlement.” The cash settlement was $700, which was what they estimated the value of the repair to be. I had to go out and replace the range with $1,500 out of my pocket. I argued with AHS. I spoke to half a dozen people in foreign countries. It never worked out. Other than that, it has been fine. I would call, talk to them, and they collect the service fee right away. They schedule a repair person and everybody that they sent has been good. This range thing was the only thing that I didn't like. I looked for other home warranty places, and I didn't find any that I really liked. So, I just stayed with them.

I have multiple properties with American Home Shield. Wiley Electric was over at Hewitt. We had some outlets that weren't working. The techs were able to get the outlets back working. So, I was satisfied with the work that was done. They resolved the issue.

I got American Home Shield in one of my houses in Las Vegas and I had a problem with it because the property manager complained that AHS usually takes too long to repair. One time, I had to pay the hotel bill for the tenant for three days because the air conditioning was broken and it was so hot down there. And once in a while, the property manager had to call their contractor to fix the problem. It didn't go through American Home Shield. I kept American Home Shield for the house in Las Vegas for four years because I didn't want to worry about repair but they didn't provide any good service. I canceled the coverage in the house in Las Vegas after I got a new property manager because the new property management company would cover the repair. The management fee was a little bit higher but the coverage on the repair was up to 15,000. But I just saw the advertisement regarding American Home Shield and they gave some discount.

Having AHS, I like the accessibility to the subcontractors. I moved to a new location and I didn't know any service providers. It's easier under the umbrella of them to pick somebody to find a service provider. Most recently, the water tank was leaking from the top and Sigmond Plumbing came out for the replacement. They were fine.

When I turned my faucet, it won't completely go off all the way so I called American Home Shield. I went through the automated system and for the most part, the claims process was easy. Giants Plumbing came and the gentleman was fast and efficient. He immediately knew what the problem was when he looked at it. But before this claim, I thought I wouldn't have to pay that much and I still ended up out of almost $300. That's what the hot water heater cost but it never said why I was paying $300. Other than that, AHS is useful to have.

The touch panel on our oven went out and the off button stopped working. When I submitted the claim, I did it online. The website of AHS was very straightforward and easy. We were pleased with the tech. He was efficient, quick and communicative. He replaced it. When we renewed with AHS, the claim amount had gone up from 100 to 125. When I questioned them about that, they committed to the basic level of 100 again. There was no increase in ours and they were willing to keep our business. We're pleased with AHS. However, we thought a hot tub outside of our house was covered. If we had known it wasn't, we would have purchased additional coverage. But that was the only thing that I was not pleased with, everything else has been communicative and straightforward.

I called American Home Shield and they got somebody out here to fix my furnace. I had another question ‘cause they didn't tell me what time. American Home Shield contacted them, figured out what time they were coming in and told me. I was very appreciative of the customer service. The technician was awesome. He told me what the problem was and fixed it. I just purchased the house and had American Home Shield on it. They sent me a welcome gift which was an awesome gesture.

Our heaters started fluctuating heat a little bit. I went outside and noticed the upper part of the furnace didn't have any power in it. I called it in to American Home Shield and a guy came out. He took a 10-minute look at our furnace and said nothing was wrong with it. It just needed a service. He did the service then came back in 15 minutes. He said he was done with the service and that it was working again. I went out and told him the top portion was still not working. There was no power in it and it was not blowing heat. He said it was not a part of the furnace and American Home Shield wouldn't authorize it. I ended up spending $300, but it never got fixed. He said that there was nothing he could do. American Home Shield sent me an email asking if the issue was resolved. I emailed them back on that form and told them no. They said the case was pending in it. 15 minutes later, I got a response that the case was closed.

They send out contractors that are lazy, dishonest, or unprofessional. It doesn't matter how the customer feels about the contractor, AHS doesn't allow you to have a say. We do pay for this service, but can't choose a contractor? Even when I point out the bad reviews a particular contractor has, it doesn't matter. You're stuck with their pick to perform the work with a $125 service fee or go on your own and pay 100% out of your own pocket. Even insurance companies give you a choice of providers! But, even though they have customer service agents from different countries, I've never experienced an issue with an agent's professionalism and willingness to help you as best as they are able/allowed to.

The contractors that American Home Shield has are not too reliable. I've been having no call, no shows. They scheduled me for an appointment and for Brick Street, nobody showed up. I'm not satisfied with American Home Shield. They don't even contact me, whether it's, "Has somebody been there yet?" or "How is it going?" I'm not getting feedback from them, and they keep deducting money from me monthly. I have even planned to cancel them after they finish fixing my faucet.

I'm comfortable with American Home Shield. I don't have to worry about something going wrong, and filing a claim is very easy. When everything defrosted in my freezer and my refrigerator stopped working, I went through them. They told me that Accord Appliance was notified and that they would be notifying me or I could call them and make an appointment. The tech they sent was a really good guy. He tried to fix it several times, and it would get fixed for a while, but there was a coolant leak. He put new coolant in and tried to fix it, and then it didn't work. He put in some dye to see where it was leaking, and it was blowing out. The coolant leaked everywhere and was all over the place. It was unfixable, so I got a new refrigerator.

American Home Shield came in and tried to discredit the call from beginning to end of the whole thing. But I am getting somewhere with it. I just had to be intense and stay with the project. They don't make it easy. I'm sure 75% of people give up. The first two companies have been horrible. But somehow, because we had to escalate because I had to fight, I ran into a good company. So, I had a second call. I just asked for the better company, and they AHS it.

1. Requested HVAC service one time, technician came, to take a look, I said there was a leak, instead they said I need to have it cleaned, and it will cost $400 cash. Nothing was done. Plus I paid $125 for the issue that is supposedly covered.

It's good that I could just call American Home Shield when I have issues and a contractor would come out and fix it. The recent issue is still not fixed because there was a part I needed to add to it and I haven't done that. Other than that, the technicians explained and were courteous.

American Home Shield was on promotion. I said I would give it a try. The heater didn't work. I called AHS and opened a claim. I talked to a live person. He opened the claim for me. The contractor diagnosed the issue and fixed at the same time. They replaced some parts. But I'm not sure it's completely fixed, because if I turned on the heating, sometimes it didn't come out right away. And I need to go back and set up the temperature. If you want the room temperature at 55, you need to turn higher than 55 in order to get the heat. One or two times, the heat didn't come out, even when I turned to 63. A couple of times, I would need to go back and reset again.

I feel protected because American Home Shield protects anything that happens in the home. I've been with them for five years and they've been good. I care about the service a lot. But it's important to me for pricing. Last year, I paid $49 but my service fee was 100. Because it would go up higher, they decided to put me on a lower monthly plan. $38. But my service fee went up to 125. I was willing to deal with that just to stay with AHS. That they were willing to work out with me with the price was important. I would like to stay with AHS as long as it's still affordable for us. There was one time when I had to wait because of the part. The technician waited for parts to come in. Other than that, AHS has always been punctual.

I like the plans that American Home Shield offers and I like to have my appliances secure. The service is amazing as long the right person came. Recently, I had experience with my refrigerator. I've been calling for the same claim many times to AHS, worked with Hornet Appliance, the same technician, repeatedly do the same thing, but didn't fix my refrigerator. He was rude and condescending. So, I requested someone else. He came to my house before. He's an old man with more experience and fixed the problem. He did the right thing. The first guy said he knew what he was doing, but he got a screwdriver and started poking the ice from a refrigerator. We had to say, "Easy. Don't break it." When the second technician came, he used the proper tool to melt the ice and do everything right without banging on my appliance.

I had a claim on my heater with my pilot light. I submitted it by phone and the rep at AHS was very helpful. I talked to a lady and she pretty much got right on it. When the tech came out, it was easy for him to diagnose the issue and he was very helpful as well. I would recommend AHS. I have never had a problem even if something happened and I called in. The only thing is, I had a 30-day grace period where if something happened, I wouldn't have to pay that fee, and I did not know that. But nothing ever happened within those 30 days for me to have to resubmit an order for the same thing. Other than that, sometimes when I would call in, I couldn't really understand the AHS reps. But they were good.

We had an HVAC system that was 20 years old and it was completely dead. AHS sent out someone to look at it and the tech couldn’t even get it to start to try to determine what the problem was. AHS wanted to have him install a new condenser, which was very expensive, and see if he could get it started, which was ridiculous because they probably were gonna end up replacing it anyway. But in the meantime, as all this went on, weeks would go by, because the condenser takes a couple of weeks. And then you gotta get the guy back out. I have a husband with a heart problem and I explained that to them. I said I can't go weeks without air conditioning.

American Home Shield sent a guy out for our microwave and the guy said it needed to be replaced. So, we had to wait for a replacement and it took a couple of weeks. Then, we had to have our garage door fixed. Again, that was a couple of weeks. My husband put in the order and we were going through a family crisis at the time. We asked the tech not to show up here and that he should text us. He showed up here on the day of the funeral and he had to reschedule it for a few days later. The guy came back and he came from Tulsa. We live in the middle of Oklahoma City and he made two trips here because he came on the day that we were having a funeral. So that made zero sense, and I felt bad about it.

Water had leaked into my tankless water heater and shut it down. The plumber came out to check it and tried to dry it out but it didn't work. So, he called me later on and told me that American Home Shield denied my claim. The first person that he gave the claim to didn't even file the claim until the next day. Whoever it was just told him to say they were denying it like it was their own money. They're terrible. The techs come out to check and if it's fixable, they'll fix it. But if it's something that's not fixable, AHS will just deny a claim. My argument with them was why I even have them if they’re just gonna deny my claim.

The control board of my oven failed and it was over the weekend I figured out my oven doesn't work. I submitted a claim and then American Home Shield called to schedule my appointment. I waited 10 days or so before All Brands Appliances showed up to my house to say that my oven didn't work and they would order a part. Four days after the guy confirmed my suspicion that my oven didn't work, he called me back to ask what color part I needed and about a week later, I got no update.

Appliance Protection Services, the first company that came over, saw the dishwasher and the leak to the basement from the dishwasher. They said it was a dishwasher issue so they would need to replace the pump of the dishwasher. And after more than 15 days, they were able to replace the part. We thought it would work and we kept it in place. But the leak happened a second time. I requested another service and somebody came out. The repair people said the part replacement did not work and they could not figure it out. They asked for a second opinion and another company came out. The guy was rude and banged our door. He closed it hard and my wife was scared. She called me and I told her she needed to let the guy go. He left and reported that there was no issue at all.

For the most part, American Home Shield does cover certain things but there are times when they find a loophole to not cover something. We had a claim where Clubs was the second opinion that had come out. The first company had told American Home Shield false information about what had happened. The second company said that my husband had adjusted the showerhead. My husband wasn't even home at the time that this happened. I was in the shower. I adjusted the showerhead and the whole pipe fell out of the wall. They said, “Oh, well, it's from overtightening.” We have never tightened it. That was the way it was when we moved into the house. The only thing we ever changed was a showerhead and not the shower arm. The whole shower arm pipe had broken off from the fitting in the wall due to corrosion.

The temperature kept going down inside the refrigerator. I called American Home Shield and they sent a guy out. The motor was gone in the top part of the refrigerator. They replaced it and it's working fine. It was the first time I'd ever used AHS and I've been with them for four years now. AHS works. I had a friend who lives up the street and she was the one who recommended AHS to me and said that everything that she's ever called them out to do, they came out and did it.

I love AHS. Their customer service has been very nice. They've been very polite and professional. Their service is faster than any other service I've ever had. It was faster than if I had called somebody myself. A&M Valley Appliance came out recently for our claim and they were very professional. I had an issue with the ignition on my stove. The burners weren't working and I haven't had any issues since they fixed it.

Sears came to the property twice. One time was to fix the washing machine and the other time was for the dishwasher. When you would start the cycle, the washer would get to the spin cycle and the drum would just beat really bad. It sounded like the drum was about to come loose. I just went online and did the claim to American Home Shield. It asked me for the make and model of the washer and what the problem was. I submitted it, and then Sears called me.

I was gonna call AHS about my recent claim because I don't think I should have gotten charged for it. The plumbers came over but it had rained and there was four feet of water. The plumbers couldn't look at it and couldn't do anything because there was so much water. I got charged for it and they wouldn't cover it. I think I should get my money back on that one. I also had to get one of my stoves fixed but their guy couldn't do it. I ended up paying someone to do it and they didn't rebate me anything. They could have been a little fairer on the stove issue because they didn't have anybody who could work with a vintage stove, but that's what I have.

My experience with American Home Shield is always great. It's efficient and the last one was very fast. The techs repaired the garage and we're happy that it got solved. The technicians, in general, are fast, responsive and knowledgeable. AHS should continue to build the business as it is.

My experiences with American Home Shield were not that bad but the recent one was the worst. We had this furnace and, basically, we were out of gas, like we didn’t have heat at home for a week. I reported that and they had a technician look at it. There was this part that was problematic so it was turning the igniter off and on intermittently. I had to call that technician and American Home Shield multiple times last week but still, I don't see the status moving forward. I talked to American Home Shield's representative yesterday and they said they got a contradictory report from the technician. The first sentence said there were no mechanical issues and the second part said that the igniting system was intermittently working. The customer service representative didn't know what intermittently meant and I had to explain for 10 minutes that it meant it didn't work so, there was a technical problem with the unit.

The claims process has gone pretty good, except for one time I called them and then I didn't need the service so I called them back before they came out and they still wanted to charge me for coming out. I didn’t like that. Also, when I call them, the representatives are in a foreign country. But other than that, AHS has been okay.

I had a blocked-up toilet and I went online and put in a claim with American Home Shield. They told me who was coming and gave their phone number. T Mayes Plumbing and Heating came out and they were fine. I've been covered with American Home Shield for about 10 years and as soon as you put in a claim, they find somebody to come out. The cost goes up every year, though, and it's very high.

I sent in a claim and they sent me a text message saying that the contractor would contact me. The contractor came the next day. They took care of business and fixed the problem. I like being able to call American Home Shield and they'll send somebody out. The person that come and check it can tell me what it is and what are the cost. I can contact somebody or use them to pay the difference or pay the full price. But sometimes I don't know what the money that they are pulling out from my account.

AHS is responsive and very quick. True Vine Appliances came out recently for the leaking dishwasher and it went well. AHS is a good thing to have. But it's running a little expensive right now. They've upped the minimum charge to have somebody sent out. It started at 50 bucks, then moved up, and now, it's $100 just to have them show up here.

The contractor that came out was very good. They unclogged the drain and the garbage disposal. The service is good.

I set up a claim online with AHS and Shreier Electric was out most recently. I needed them to come back out because there were some lights that were out and they responded quickly. I would recommend AHS.

We initiated a claim for the AC in December and AHS linked us to a company. They neglected to come to the property for a whole month while the unit didn't have AC and the tenants have a baby. We kept calling AHS and they contacted the contractor. After one month, the guy came and said that the ladder had to be extended and could not access the unit while the other contractors constantly go on the roof. I called AHS and the representative told me that because they could not access and this is a compressor that needs to be replaced and it's covered by the warranty, I could go ahead and do it and they would cover my cost. I went ahead and contracted with a separate company. They went to the property on the same day and fixed it. I paid them $1,600 and I contacted AHS and they refused to reimburse me. I sent them a letter saying that they have 45 days to reimburse me. Otherwise, I'm gonna take legal action. I'm still waiting for the response.

The RJ Garage Door Service tech did a pretty good job on my claim. We had to do a couple of adjustments and he knocked it out and it went fine. He fixed what he could fix and gave us some insight as far as what else needs to be done. But I don't like American Home Shield. I have a lot of issues with them. We've had multiple things that should be covered. We have another house that they're covering and we have a pool. The pump is supposed to be covered under the policy but they're denying the claim, which makes zero sense. Also, every time we put in the claim, we have to pay for it and then, if we want a second assessment, we have to send someone else out and they charge us again. There was an issue with our washer and dryer at my other house and they said it was the motherboard but it wasn't the motherboard. We had to have people out twice and they charged me twice. They said they're gonna reimburse me but they never did. It's been a battle trying to get anything done.

The contractor, McLain Plumbing, was professional. They resolved the issue expeditiously. If you buy a house, insurance should be provided by the seller of the property because when you purchase it, you don't know if everything was disclosed. So, you have coverage.

I had a damaged faucet. I went on the website of AHS, submitted the claim, then American Home Shield assigned Advanced Home Services to me. They were horrible. I paid for this service for my convenience but I felt as though they were trying to repair my situation based on their convenience. From the moment that the initial plumber came here, I felt as though he was already setting up the fact that it was going to be something that was going to be delayed and that they were going to do it when they got ready. He said he had to submit the claim to my insurance company, then they have to approve it. He was making it sound as though it was a ordeal as opposed to something very simple. I told him that as a customer of American Home Shield for years, I knew the process and the way how he was making it sound was not what I was used to.

We have an old HVAC system and the condenser coil went bad. It started to leak, so we had to call somebody to come in and fix it. The process with AHS took a bit of time from start to finish because we used a technician to come out in the fall who said that we were a little low on the refrigerant so they'd pop us up. Then come January, they said we were completely out. So either we were going to have to spend $70,000 in repairs or we could get a discount on a system replacement. We chose to go with the system replacement but I was a little disappointed with the process.

My recent claim with AHS was for the dryer. The tech who came out was excellent and very professional. He fixed it that day. It was a very good experience this time, but I've had times when I've used it that I have not been happy with them. But that was in the past. AHS seems to have worked out some of those kinks. It just depends too on the contractor that comes and does it for them.

Our experience with American Home Shield has been good. It takes a couple of clicks and you can get somebody out. We found that they've always taken care of issues. There have been some vendors that weren't great, but it wasn't American Home Shield. Edelen Door & Window is great. This is the second time that they've been out. There were two different garage doors that they've worked on this year. Their guy spent an extra 20 minutes programming my car and my wife's car to make sure all the openers opened and closed. There was AAA, too, who worked on our refrigerator and I called them. They replaced a part and it was not working. It was working the opposite. It was more broken. Everybody's been great and they have now come back out and fixed it, but it was a little annoying.

The contractor took a week to resolve our plumbing leak because they had to order a part. But the customer service at American Home Shield is usually quick. The guy I talked to talked me into another re-upping. It'll go on my credit card, and I’ll get $100 off for renewing early.

Atria Service Appliances fixed my stovetop and microwave. It took two weeks 'cause they had to wait for parts. This was my first experience with AHS and it was very pleasant. However, their website is problematic for me so I don't go in there much.

My experience with AHS has been good. I've had four problems with the house that I bought and using their online app, I was able to request services and had someone call either that day or the very next day. And service had always been within a few days of that. The techs have been good too. Timely, courteous and clean. My Appliance Repair came out recently for the dishwasher and they did great. They identified the problem for me, got the part and within a few days, were back.

I loved both of the people AHS sent. The plumbers and the appliance repairman were awesome. I had a leaking pipe in the basement and they replaced the pipe. It was done in two visits because first, they had to figure out what they were looking at and then they scheduled to do the repair. If I have any future repairs covered or not, I will definitely be calling them.

When we first signed up for Home Shield a couple of years ago, somehow my phone number got linked to the account, even though my wife handles all the Home Shield stuff. So every text message from anybody from American Home Shield came to me, and I had to forward everything to my wife because she handled that side of everything, including all the appointment changes and schedule issues. We had one issue with our refrigerator and it was three or four times a week I was forwarding stuff to her. I called American Home Shield half a dozen times and tried to get my contact information updated and changed so they would just contact my wife directly. Every time, they said they would and every time, it never happened. That was the very beginning of it.

I made requested service via email through my account for a stopped up toilet. I also sewage backing up into the shower and sink., was promptly charged the $123”5 service fee. Two days later the plumber came out. Listened to my complaint for five minutes. I was told he wasn’t allowed to check my septic tank. He left. I tried to contact American Home Shield to no avail. I ended paying another company to replace my septic, I’m a Disabled Veteran on a fixed income, American Home Shield is a horrible company. I wouldn’t recommend them to anyone.

Our Kenmore refrigerator stopped working. It wasn't cooling, and there was no ice. It went on for a couple of months with American Home Shield sending someone out to try this and that. We just got tired. My mother is elderly. So we went out and purchased a refrigerator independent of American Home Shield. But in the wait, I was advised that reimbursement was possible if JDS came back out to try another repair on it, which they weren't able to do. I was recently in contact with American Home Shield about possibly getting reimbursed. I was told a check could be issued within 14 to 21 days. But it's been a process. I'm not all that hopeful.

I typically communicate well with American Home Shield. Back and forth, it has been fluid. I like that. They reach out to whoever they need to reach out to, whatever the service required is. It depends on what the problem is at the house, but they reach out to them quickly. That's the good part. The bad part which is partially their fault is I've had two issues now with vendors and I don't know if it has been the same vendor both times. The vendor has not been contacting me. I don't live at these properties. The vendors couldn't just message me. They gotta call me or my tenant.

I had a leaky shower valve. I turned a claim into American Home Shield, they referred me to a contractor and they contacted me. Those guys were awesome. I highly recommend the service from AHS. They were outstanding, very easy to deal with, and efficient.

My dishwasher was not working and the first time the guy came out, he told me that it was because it had not been properly cleaned. So he cleaned it and then he told me that it should work. Later that day, I ran a cycle and it did not work. So, I went back online and said that it still wasn't working. The guy came out again and said it’s gotta be the motherboard. So he ordered the part. It was on a Friday and he said it would be in on Monday. He scheduled the appointment to come out on Monday and I got a text message from Sears stating that my technician would be out between the hours of 9:00 and 5:00.

When you call American Home Shield on the phone, there seems to be a wait time. Sometimes, you just wanna speak to a person. But I like the convenience of being able to call as well as go online. It was probably three weeks before we even heard from the first person that we were assigned to. The first person said they were sick and didn’t even notify us that they weren’t coming. So, I’d taken a day off work and waited. They said they would be out on Monday. But I never saw anybody. So, after that, my husband and I got a little hot under the collar. He did more than I did. It's hard to have a family at home and you can't cook.

I'm satisfied with American Home Shield. It's low cost and the service is good. One time, they had someone come and replace our heat pump.

I bought a janky house and some techs Mickey Moused the AC so it could pass the code because they didn't want to pay for it. And they tried to get my mom with carbon monoxide. So we had to call AHS out because those guys triggered the wires, too. If you turn on the AC, it heats up the house. So they intentionally did that so that it could be wired to set it on the on setting for the heat. But AHS sent out a contractor who came out and fixed it. The service was good.

I saw a leak in our kitchen which was a bubble in the wallboard of the ceiling. I called American Home Shield and they had someone come over within a couple of days. The person who came out cut open that hole where the water was coming through there and said that when he looked up there, there was plywood up there. He said he could not cut through the plywood to take care of the leak, and that I would have to call American Home Shield again.

I love AHS. They do their job and when I use the service, I'm always satisfied. A couple of times, I had to pay out of pocket. But the vendors are very good and I never had a problem. I wish AHS would lower my payment and a couple of people tried to get me to leave them and go to the ones they have. They said AHS is a little bit much. But I tell them that I'm comfortable with AHS. It's a very good insurance.

American Home Shield has been good. It's not a terrible service. It's well worth it. Our refrigerator was messing up and our washing machine went out. The weird thing is, they could have fixed the refrigerator, but they chose to replace it. We upgraded to a better refrigerator for 60 bucks out of pocket. They gave us the value of the refrigerator because I didn't like the one that they offered to replace it with. But on our washing machine, they've almost paid double to repair it than what the washing machine cost and it's still causing issues. So, they're good. It's just their processes don't make sense sometimes.

I had a leak under the kitchen sink. It was pretty easy to navigate to the link to submit a claim. Then I got a text message confirming the date and time. I wasn't at the premised when the contractor came out but the tenant texted me and let me know it was fixed.

American Home Shield is very easy to use, going online and saying, "Hey, this is broken." I check the boxes and then I get an instant automated response. Then they tell me who my person is gonna be within 30 minutes. I haven't had any problems with the services that I've received. So, it's very smooth. I'm very happy with everything. The technicians were professional very good. They were very, very pleasant.

The light in the microwave wasn't turning on. I submitted a claim through the website, which was pretty easy to go through. When the contractor came in, they did a quick test and then left. But the first guy misdiagnosed the problem. The second guy had to order another part. It was something that the first guy didn't test. It took about three weeks to fix it. I've only used American Home Shield for a little bit. But as far as I've used it, I was pretty satisfied. They follow through.

When I submitted a claim, it was quick and pretty easy. You're not talking to a live person, but they will ask you what you need, and you tell them, and they will go ahead and take that money and then tell you which service will be contacting you. The contractor will contact you in the next 24 hours and set an appointment, and then come fix it. My last work was for an electrician for my garbage disposal. The switcher was not working so he had to come fix it. He was on time. I wasn't even home when he got here, and he was kind enough to wait for me. Then about 20 minutes, it was done and it's been working perfectly ever since. Everyone that I've been getting from American Home Shield has been on top. But when I first started, I had an issue with my AC and I had a couple of techs that wasn't doing it, but they ended up changing a different company, and they came in and got the job done.

I had a faulty dishwasher and there was some confusion as to whether it was the plumber or the appliance guy. They went back and forth. Nussbaumer was fine but Express Appliance didn't communicate well and the worker who came out relayed the wrong information and it turned into a nightmare. As a result, I've been without water in my kitchen for three weeks. The plumber turned it off at the kitchen sink. He said the dishwasher was so bad that it was going to keep leaking and he didn't want it to cause damage. They had to order a part for my dishwasher once the whole issue was figured out. Hopefully, it'll be resolved tomorrow because we finally narrowed it down to the appliance and not the plumbing. American Home Shield is fine and I love it. I’ve had it for a year and I fully intend to continue it.

When I put in a request, I just have to put in a claim and American Home Shield reaches out to me. The next thing I know, they send the contractor out. But one of the contractors that they sent, ATR Heating and Cooling, told me one thing and told AHS another and it was back and forth. This happened in December and I didn't get service until February. But it was not the workers, it was the people working at the customer service and it wasn't AHS’s fault. Also, I haven't had any issues with AHS's customer service so far, although half the time, I can't understand what they're saying and I have to have them repeat themselves more than once.

American Home Shield was great. They followed up very quickly and got us on the schedule. I worked with the person who contracted the plumber for our water heater and it was seamless and easy. The plumber was very informative and told us exactly what was needed. He was good and I liked him. He was very businesslike and did what he was supposed to do, and told us what to expect. He did the inspection and then came out to install the new heater. He was very professional both times. We had the water heater replaced and we paid 150 bucks for labor, installation, and haul away of a big 100-pound water heater. Without AHS, the cost of doing it would be in the thousands of dollars. Our warranty service was $695 for the year so we got our money's worth.

The very last time E & E Heating was dispatched out, the tech arrived on time but he has to come back because he did not seal my air condition properly. It's peeling away from the building. He also cracked the concrete of my house. It was not a very good experience. The tech was supposed to come a couple of weeks before that and he did not cancel. I took the day off work to be there and I didn't hear from him for a week. We've been with American Home Shield on one of our homes for four years and on another one since August of last year. But after this whole experience, I'll be leaving American Home Shield as soon as my air conditioner is fixed.

I've had a couple of things repaired and it's easy to schedule repair. As far as the maintenance men coming out, they let you know when they're coming and they're all personable and respectful. They take care of your home while they're working. I just had my dryer fixed three weeks ago. A tech from C & D Appliance Service came out and changed a couple of things out on the dryer. He had everything he needed on site, so he didn't have to order anything, which was great. The only thing that I didn't like with AHS is their rates are going up. I'm on auto pay and if you're on auto pay, you don't even realize it unless you look in your account.

I've been with American Home Shield for seven years and my experience has been sometimes good, sometimes bad. When my AC broke down the last time, they were quick to service it and repair it. The last few repairs were taking forever. It's been hard to get a technician and anybody on the phone. This last repair was really bad. They canceled my appointment on several occasions without me rescheduling. The parts were not available and they took forever to arrive. The technician didn't even take the used parts. The used parts are still in my house right now. They never took them. They finally fixed it, but I'm not very pleased with the way the service went down. However, several years back, my AC compressor broke and the technician came out, inspected it quickly within a couple of days, and in less than two weeks, I had a new compressor and it was installed with no extra charges to me. It was fast.

My experience with AHS has been very good. They respond quickly. Sometimes, the people who come out to do the work wouldn't be my choice, but I don't have a problem with America Home Shield. I got a washing machine and a refrigerator, work on my dishwasher and my oven. We're in the process of seeing if the pieces for my oven can be repaired or whether I get a new oven. They're great. I recommend them to everybody. I would continue forever with it. I wouldn't cancel it. It's more important than life insurance because things go wrong and you don't always have a thousand dollars to replace an appliance.

Subject: Nightmare Experience with American Home Shield. I've had an absolutely horrendous experience with American Home Shield's home appliance services, particularly their inability to fix my refrigerator over the last 90 days. It's been nothing short of a nightmare. I initially reported the issue with my fridge three months ago, and since then, it's been one disappointment after another. The customer service has been appalling – unhelpful and seemingly indifferent to my predicament. I've spent more time on hold than I care to admit, only to be met with empty promises and excuses.

I had AHS services since 2012 until my contract ended in Oct or Nov of 2023. They were a good company at first but not now. I use to call and speak to an American. Now when you call it is somebody overseas. When you ask for an American they say there isn't one. You ask for a phone number to speak to an American there isn't one. I had A/C service done and they only paid $10 for the freon and it cost over $800. I needed my well pump fixed and they couldn't find anyone to come out. And I paid extra for that. A couple occasions they had to call another service technician because the other never showed up. And now when my contract ended I told them to cancel my contract. They kept sending me bills which I did not pay. They sent it to collections where I had to pay about $285 so it wouldn't affect my great credit. So I paid for services I didn't want or use!!

American Home Shield's customer service is an insult to the customer. They protect their contractors at any and all risk to their customers. When you call you are given the same speech by every representative. They will all tell you that the contractor has 48 hours to work with you, despite it being well past 48 hours at the time of the call. They do not take notes so when you reference the previous calls they will claim they have no record of a previous call. We are stuck in an endless loop of wait for your contractor 48 hours to call you, them not calling, and being told to wait 48 more. The only option is to cancel the appointment (and then waste your policy hiring someone else) or wait forever. Meanwhile, who knows how much damage is being done to your property as you wait.

The plumbing work went very well. But I didn't care for the people American Home Shield sent to work on my heater. At first, I thought it was a problem with my air conditioning unit 'cause I heard a funny noise. The repairman told me I needed a new motor. He went up there and fooled around with it. When he left, the heater didn't work. I called him up and said, "I'm freezing here. There's no heat." He said, "We thought you were gonna be gone for two months." I don't know where they got this story. When I called American Home Shield, they said, "We have to wait for the report. We can't do anything till we get the report." This went on for about two weeks. I was a little miffed about that. But they finally sent somebody out and fixed it.

Contacted AHS early January. Was told they have to order a part. A week later technician returned, fix on part of it, then said he would have to order another part, and it should take a week to get the part. He returned with no part to tell me he did not have it. Then I was told the part won't be in till March 7th. This is after making several calls to AHS and the subcontractor. Could barely understand the foreign language of the vendor (Accord Appliance) so I continued to contact AHS for follow up. As of today February 26th, still not sure if or when our washer will be repaired. Keep being told that I would receive a call from the Technician (which I have never received any calls from any technician). I am the only one calling AHS and Accord Appliance. Looks like I am going to have to buy another washer the one I have is only 5 years old. AHS is a terrible company to deal with. The service use to be great. Don't know what happened but I will be searching for another company if this is not resolved in 72 hours.

Filing a claim online is the way to go 'cause it gives me the option of how I wanna proceed, and it's more convenient that way. Any time I put in a request, I have gotten a response. But with the way things are set up now, it's not quick. The timeline is excessive. It's a good thing it wasn't my fridge, it was just a washing machine. But two weeks without a washer is a little bit inconvenient. A contractor came out in one week to do an analysis, make a recommendation and submit a report to order parts. They saw an error code, which I put in my reasons for needing the service. That part went quickly but the next available appointment was in a week from that point. If I did not have the warranty and called a repairman, they would have fixed it.

American Home Shield is a very poor run company. The price I pay is not worth it. Their representatives have no clue what they're doing. They tell you different things. They would tell me something was covered but it wasn't. I would clarify and ask, "Is this covered?" They'd answer yes. I later find out it's not. I would call and say, "You told me it was covered." They'd say, "We're gonna have to pull up the phone call 'cause they record everything," but they would never get back to me. It took me three times to cancel my service with them. There was miscommunication. One rep was very rude and the other rep didn't listen to anything I said. I would call for a certain issue and they would put something else down. When the technicians came out to work, they were working on something or something wasn't taken care of. The technicians were very upfront about things, but they could only do what their job required them to do even though they were sent to do the wrong thing.

The last five times that American Home Shield was asked to do something, they rejected my claim. So, I'm calling them today at 9:00 a.m. to cancel my subscription. They sent out the Greenlife Plumbing. They sent out the HVAC contractor, and sent out another HVAC contractor. Those claims were rejected and turned down by AHS. So, they didn't do anything for me. Also, it takes a long time to reach somebody. And when I finally get somebody, it's hard to understand them because their phone bank is from some country that is foreign and the accents are foreign. The people that are hired are not responsive to the customer, but only to their own company needs. They're not responsive to the customer. You need to find a different company.

The microwave had power but it wouldn't heat anything. The magnetron died. I made a claim online with AHS and I was able to get everything done on their website. Then, they gave me the name and the number of the assigned contractor. And they said, if they didn't contact me within 24 hours to call them directly. But I didn't have to call them directly. They just called me then two guys showed up. They removed the old one, put the new one in, gave me the manual, and left. I ordered the replacement online. AHS gave me multiple options and I could either take the free exchange one, which was close to the version I have, or I could pay a little bit of money and get an upgraded version. I paid $90 and got one that had sensors.

Our refrigerator in a rental unit I own that's inside this condominium community where I live had quit cooling and water was collecting in the bottom of the refrigerator. But my tenant told me that the freezer was still all right. AHS sent out a tech from TN and they got in touch very rapidly. It was almost an instantaneous response. They made an appointment and the tech was on time. He had to go and get a different part. So, it was fixed the next morning. But it was done very satisfactorily to everybody concerned and my tenant didn't lose much food because he was able to put the food into a cooler.

It's difficult to get with someone that I could understand. American Home Shield outsources them from Mexico or India. Because a lot of times, I wouldn't understand their accent. And the only thing I could think is that these people are out of the country. And when I asked them certain questions, they could not answer me. They do not understand nor they do not have the answers to certain questions.

When I needed American Home Shield, it was easy. It's good team work where people come out when they're supposed to. It would be all the more important for someone that lives in an older home and who have lived there for a while, which is most people. The contractor did fine. It was just me with the setting on the dryer. I thought the heating element was going out in it. And the gentleman was nice. He said that I needed to use the time side of it. And it was true. When I started using that for certain things, things were dry completely like they needed to be. I just didn't use it properly.

I'm ticked off at American Home Shield. I reached out with them about my dryer. I pay $42 a month. In order for a contractor to come out and fix my dryer, it would cost me $138. They came out and fixed it. The first time I called them, they came on February 8th. But I'm still without a dryer. They've been out here three times for the same part. They're not supposed to be out until the 27th. When they first came out, they were supposed to come out for my drum. My drum made noise on my dryer. They said it needed new wheels. So, they put new wheels on it. And the tech said my heating element looked like it was going bad. So, he replaced it.

We had several problems with the washing machine. I am still concerned. It never got fixed. It's still a weird thing. The contractor had five visits for one appliance. But it might be that specific washing machine. Other than that, everybody on the phone from American Home Shield and the people that have come to the house have been very polite and professional.

I had leaks on my kitchen sink and on my washer-hot water hookup. Then, when I flushed one of my toilets, my other toilet would bubble up. I also had a problem with the water line for my refrigerator. I was on my online account with AHS to file my claim, but I was also on the phone speaking to an agent and they were the ones that submitted the claim for me. I've always had a pleasant experience with the plumbers that they sent out. This is the second time they've come out here for the toilet issue and they did great. They did everything they could do. They couldn't do my hookup for the refrigerator, but it didn't really matter because it was already hooked up and it was not leaking. It's just that the spigot that's on there is not a standard spigot. The gentleman explained that to fix that is a whole lot of work because we have to cut into the wall and redo our whole pipe, then put the spigot. It was a little bit too much, so I told him to just leave it.

We bought the house and the ice maker was working when we had the inspection done. When I went there, I noticed it was off. So, I turned it on, and I noticed a few days later the ice maker was not making ice. That was when I called American Home Shield. Accord came out and the tech was wonderful. He showed me that the wiring harness came undone and he had to replace or fix it.

The techs that AHS assigned to us responded quickly. They were all very professional and very courteous, too. My heating went out recently and AHS had somebody here from Parker's Heat & Air the very next day. They were able to order whatever parts were needed and resolve the matter. They were super sweet, kind, and knowledgeable.

I called American Home Shield up and said there was a problem with our roof. A vendor called me and then we set up an appointment and they came out and evaluated the roof. They canceled on us, which is a problem. They came out and evaluated and then said they were gonna talk to American Home Shield. In the meantime, I called American Home Shield, and they said that I canceled the vendor, 24/7, which isn't true at all. I told American Home Shield that, so they have referred me to another vendor. My experience with the second company was not great. It took a long time for me to get ahold of them. The technician who came out didn't look prepared and said he was gonna do something and he didn't do it. He said he was gonna take care of it and provide an estimate. Either American Home Shield is not telling the truth or the vendor is not telling the truth, but they said that I canceled the service, which was not the case.

My central heat unit went out and it has some kind of fan motor. It went out when it was 25 degrees. It went out January 15th. The contractor came out and checked it. They said they needed to order a part. So, I contacted American Home Shield. They said that as long as the part was available they couldn’t replace my unit. I had to wait one to two months for a part. So, they tried to call me, and the 12th, they came back with the part and put it in. But during that time, I had no heat in my home. I had to use electric heaters.

It's very difficult to get through to anybody at American Home Shield customer service-wise. What I would have to do is call the sales department, which someone would answer immediately. And I would have to tell them, "I've been on hold with your service department for an hour and I get hung up on." If I had trouble submitting a claim online, I would have to call and they would be very difficult to get ahold of.

In general, I have had a good experience with AHS. But recently, I submitted a claim by phone and their automated system was not customer-friendly. It was going through numbers of different options and it didn't give an easy option to talk to a live person. But their customer service representatives were fine. The techs came out the next day, so the turnaround time was pretty quick compared to our previous experiences. They came a few times for different kinds of problems, they were ordering parts, and they replaced some of the parts. The last service was about 10 days and everything is working fine at this point. But I put my monthly payment on hold because there's been an unusual increase in the price, which I'm supposed to discuss with American Home Shield. It used to be 134 and now it's 175. So it's a $40 increase at once and from this perspective, I am not happy.

When I had American Home Shield years ago, I used to call them. But this time, I tried online because it was at night when I submitted the claim. It worked fine. The dryer made an ugly noise. I could hear it from outside. I thought it was the belt. The tech checked it and said, "It's the rotors." He came the next day because he didn't have it on stock in his vehicle. So, he came the next day and fixed it.