American Home Shield Reviews

The water heater failed. I did my claim to American Home Shield over the phone. They treated me very well and I was happy with that. I was happy with the contractor, too. They replaced the hot water heater. It was during the freeze. So, there weren't that many plumbers available because everybody had frozen pipes as their problem. I happen to be an engineer. It was leaking badly and empty. We turned off the water to the hot water heater. I had them check it. They made sure there was no gas issue and they made sure that it wasn't a slab leak, that it was truly the hot water heater.

The fridge stopped working and after I submitted the claim online, we got an email telling us the company that was assigned to our issue and that they would be in contact within 24 hours. But the dude from Arctic Air, Joe, called us within 20 minutes to schedule an appointment. He was awesome. He knew exactly what to do and what to order. Multiple things have taken a dump and one was a relay. I told him I bought one but it's a cheap Chinese one. He said there was a recall on these years ago so apparently, the previous owner of the house never got the recall done. The relays burn up. He said I was lucky because this is the original one from the 80s and this didn't catch fire. After he replaced the relay, he got it all powered up and it turned on. But the control board wasn't turning on the compressor. He said it was super common. The compressor seizes up and then it overheats the relay. So, he got the new compressor and the relay in.

All Plumbing came out and the plumber was really good. He was in and out. Within 30 minutes, everything was good. With the rising cost of parts and labor, people should go for AHS. Who has time to be spending $5,000, $10,000 for an AC unit? Their customer service is top-notch as well.

Our initial claim with American Home Shield was for a dishwasher that was leaking water. I called them over the phone to submit my claim. It takes a while to get a human, but that's just the way it is. There is always the wait. You put your ear pod in and you're on your drive. You just hope you get done by the time you get to where you're going. The contractor that I have is a very capable individual, but they didn't have a part, so then they had to order a part. I had to wait for that part to come. Then once it arrived, then we had to reschedule again. And then they came out and put that part in. A day or two later, the leak was resolved, but the dishes weren't being washed properly and there was this much louder noise than previous, which made me call again.

After 6 weeks of trying to get a contractor out to fix my garbage disposal AHS could not find anyone. After this amount of time and over a dozen phone calls from me, they agreed that I could get my own out. When I did they still denied my claim so I was out of pocket. Their business model seems to be to just wear you down and hope you give up.

It’s pretty easy to file the request, except it always takes way too long until the company calls. I feel like AHS doesn't have enough people in my area. They send an email or text that they've assigned somebody to the case but very often, it can take a long time until that person contacts me and/or until they're actually able to come. If you have a bathroom and a kitchen issue, somebody might not come for three or four days and God forbid something happens on the weekend. It's almost impossible to get ahold of anyone. Also, it's so inconvenient to remember when my contract is up and I'll get charged if I don't end it when my contract is up.

I wasn't too happy with my last service with American Home Shield. I've had them for 23 years and I've had several times I've used them. And this last time, I was first reporting a thermostat, and then I canceled it a day or two later. It was a washer and dryer, and then the refrigerator. I asked American Home Shield are those separate charges or is it all considered one and they said, no, that it would be one cost, the $125 to come out, and it would be one company that would be dealing with all the appliances. I've always been satisfied with them. I still would recommend to friends. I only had one bad issue with them and that was this last time I used them. I've been satisfied with them except for this past year. I feel like I'm not in contact with them directly. It was somewhere in some other country talking to them.

American Home Shield is affordable and very easy to deal with. There's no arguing back and forth or waiting forever to get a response or to get the parts they need. If anything goes wrong in your house, it's always, nowadays, costly to get those things repaired, both parts and labor. To have a home warranty plan like American Home Shield is an investment. When we needed a new outdoor condenser unit, a contractor came out, assessed the situation and found that to be the issue. They ordered one up and installed it. They were on top of things. I'm a custom homebuilder so I know what's good and not. These guys were super good tradesmen.

A contractor came out and inspected my heat pump. They told us they were going to submit a quote to American Home Shield with the diagnosis. That was back in the beginning of February. I had reached out to American Home Shield multiple times but they never received a quote from the contractor. American Home Shield sent out another company and we were able to finally get a diagnosis. They changed our filter but we still have an issue when the temperature goes below 32 degrees. Apparently, that's normal for a heat pump. The first company that came out told us that there are multiple types of heat pumps and there is one that has an inverter, which wouldn't be able to handle temperatures below 32 degrees. That was what they were saying they were going to recommend. The next company told me they didn't have any idea what an inverter heat pump was.

PJ Appliances came for the stove. That was their third time coming for the same issue in six months. I bought the house less than three years ago so everything was fairly upgraded as of 2018. I couldn't fathom as to why I had to keep calling for the same problem. I told American Home Shield, "I'll try to fix it myself or find somebody else to fix it because you keep contracting the same people. They're coming out and fixing it, but it's not saying complete. I paid for the price of the stove as many times that I had to call you to come out and pay the $100." I told them to give the cash to me so I could purchase a new stove. But we're still without a stove. According to American Home Shield, I have to have a new stove and it has to have a year warranty. I found the stove, but it wasn't a year warranty.

I like American Home Shield because if something happens, you pay your service fee for somebody to come out and fix it and if it's not fixable, they're gonna replace it with the same as you have. When my heater was making a banging noise, a repairman came and explained to me what he was gonna look for. When he got done, he explained to me everything that he did. They had to replace a part. However, recently, American Home Shield upped the service charge to $100 a visit. That's a little bit too much. I'm also disappointed in the plumbing situation because if I read the contract right, there are only certain things that they'll cover. They should have more coverage on plumbing.

I had an issue with my garage door and I didn't know that the protection that I had was limited. When the tech came in, he explained to me that it wasn't gonna be either replaced or repaired. He already knew based on experience that it was not gonna be covered. They replaced the full motor and I had to pay them and they didn't submit the situation to AHS to see if something was gonna be covered. I called AHS and they said I was supposed to submit first the request to see if something was gonna be covered at least or the fee and I didn't know that. I told them I paid the contractor directly because that's what they said and the rep explained to me that that was not how it works. But she said that it indeed wasn't gonna be covered with my coverage because I have a basic one but she said to call next time because I don't know if maybe something was gonna be reimbursed. Other than that, I didn't have any problems and they responded quickly. Although, the copay is a little bit high.

The service guy came out and wrote down that there was a motor in the dishwasher that wouldn't work to make it drain and there were a couple of other issues. He turned it in to American Home Shield and they said it was too much to repair. They gave me a list to pick which ones I wanted to replace it with, which was what I did. When the customer service rep called on Friday to schedule when the techs were going to bring the appliance, I was told they were gonna be there on Monday. It was perfect and I took my day off. On Monday morning, the tech called us and said they wouldn’t come out in the area on Monday and they gotta come on Tuesday.

I called American Shield to set up an appointment to come look at some lighting just because I thought I was covered under my home insurance. The person that I first talked to couldn't make an appointment for me because their system was down. They told me to go to the website and where to click and they said my appointment should be good. It cost me $100 to have the tech come out here and the person on the phone told me to do that and I'll be taken care of. They came out here and the tech said he couldn't do anything because the lights are most likely not covered under my plan. Then why did he come out here? They charged me $100 to come out here to say they can't do anything and then leave. I called AHS directly after the guy left and they said it happens and they weren't going to refund me. I had to go to my bank and explain the exact same thing to my bank and they reversed the charge. It seems like AHS is almost specific on certain things or they will classify certain things to not be underneath the coverage umbrella but would seem like it. And it'll still cost you money for them to come out and just see if what you need is covered.

The claim for the garage door was done within a week. We had a good young man coming in. I was satisfied with that. I also had somebody who did a cooktop. They came in and it felt hassle-free. But we had an incident where it took too long. We put in the claim in September last year, and it was done last month. I was calling American Home Shield 100 times every day, talking to customer service almost all the time, and following up with the contractor who dropped the ball on that. The part showed up, but the contractor took three months to show up.

I filed a claim using the Home Shield website and I put a clogged sink. I wasn't really sure what the problem was and it didn't let me choose multiple ones. But overall, it was pretty good. I got a name and number of the contractor via email and then, I got a text from the company identifying who the tech was by first name and that they would give me a call the morning of or the day before the actual scheduled service call. Plumbers Inc. came in and it was great.

The microwave was not heating up the food and it was fairly easy to submit the claim. The contractor texted me about the timing and then, we coordinated about the schedule. American Home Shield is convenient. The service has been good so far and I'd recommend them.

Filing a service request was pretty easy to do, although getting through the automated system sometimes can be a pain. We've only ever had to do it twice and it was both for a water heater. There was a leak at the bottom of the water heater and the first round was due to an expansion tank. It had wore its time and they replaced a part. The second time was the same thing. We noticed that there was a little leak at the bottom and they sent someone out again. They determined that at this point, the water tank was gone and that it needed to be replaced. We had to set up a follow up with the company and they were able to come in, get old heater removed, and put in the new one without issue. The upgraded it and all the different pipes attached to it to bring it up to code. Aside from the copay, there was an additional $100 charge just because of where the hot water tank was. They had to move the washer/dryer and some of those things around in order to get the old one out. Then, they forgot to fully process the claim but AHS was easy to work with. The rep called the company right away in the morning and got it all taken care of.

The first time the contractor came out, they looked at my dishwasher. They brought the dishwasher out. It was bent and they took it back. When they took it back, they closed the claim out. I was here thinking they were gonna bring me another one. After three weeks, I finally had to call back and American Home Shield told me they closed the claim. I said, "Wouldn't it make sense to bring me another one now? I paid for that. Don't you wanna give me my money back?" I paid the extra on it to get what I wanted. The rep said, "I'll have somebody call you tomorrow." But nobody ever had called me.

The commodes weren't running properly in both my bedrooms. Pronto Plumbing came out to service them and diagnosing the issue was just a matter of minutes. The tech said the chain was too long on one so he took some of it off and with the other one, he completely changed the handle. But then they had to come back because both of the commodes were still running periodically and unfortunately, I'm gonna have to call them again because both commodes are still running from time to time. But it's so frustrating calling AHS sometimes when you have to push so many buttons. It takes a minute or two to get to a live person if you don't know to cut zero. Also, I don't like the fact that the cost went up quite a bit. But overall, I've been pretty much satisfied and whenever I do reach someone, they are nice, efficient, and courteous on the phone.

I like that American Home Shield is available to help. Recently, I had a problem with my vent. Something was cut in it. A contractor came over, took a look, and went and bought the part. It took 2 days to get the part then they fixed the issue.

I like the ease of convenience for the service call with American Home Shield. It is magical. The repair guy who came for the roof was lovely. He came out within a couple of days, just like the appointment setter had called me and told me he would. We got the emails and text messages that we were gonna have somebody come out. He introduced himself and said, “I'm gonna go up on the roof and take a peek. Where are the target areas?” I said, “Let me show you from the inside because I can't tell you from up there." He came in so I could show him the spots where I was hearing the leaking. He got up there, did his thing, and I met him at the front again. He let me know that they would write up a report and get back to us for an approval.

American Home Shield is worth it knowing that you have somebody to rely upon. They have always been very prompt at getting someone out here. There was a time when they didn't have anyone local. It was a pain in the neck when they had to come from Kansas. But with Kemp Heating and AC, they were here the next day. However, they said it was ductwork and not covered under American Home Shield. The repairman said it'd be about $500. The furnace was making a sound when it went off then nothing. Then it would run fine. I asked the repairman if it was dangerous. He checked for leakage and said that it wasn't showing any carbon monoxide. There also have been a couple instances where I was not covered. One was a breakage in a sewer line which was outside the house. That was $1,500. I realized that the amount of money that I pay for my policy, there has to be restrictions on what they will pay for.

Having American Home Shield gives me security that if I have issues, they will most likely be covered. They seem to do a good job. When the thermostat on my AC was not working, I requested service online and paid my service fee. The website was good, and I had heard of the repair person they assigned from word of mouth. He replaced something, and my AC is fine now.

We got American Home Shield when we moved to Paragould, Arkansas in 2019. It was part of the home purchase, and we were pleased with the service, so we've been with them ever since. We've interacted with their customer service any time we've had a repair, and they've always been professional and done a good job.

American Home Shield is not adequate. I pay every month for years, then when I have a claim, it's the very minimum, which is horrible. There should be some legislation against the way they help their customers. I had one previous claim with them, and this is the second one in the seven or eight years' time I've had them. The Sears representative was great. However, as far as replacing the dishwasher, what American Home Shield offered was terrible. What they consider to be an equal replacement dishwasher was not anywhere close. It was a piece of junk. I decided to move up to a decent dishwasher. I didn't want another piece of junk.

It's easy to make a claim and get something fixed through American Home Shield, and I have the peacefulness of knowing that we're protected. Recently, they fixed my washer and dryer.

The contractor mentioned something about my garbage disposal. The tech said that was seized. But he got everything working. I got a call back from American Home Shield saying it's not something that they fix. I was confused about that because the tech fixed it. But I said, "I don't understand why it wouldn't be fixed because I don't know how to fix it."

American Home Shield sent Brick Street Plumbing to fix the toilet. They fixed two of them. The one in the middle floor was running constantly. After you flushed it, it would run and run. When you would jiggle the handle, it would stop. He fixed that. Then the one upstairs was leaking. He replaced the wax ring at the bottom. It’s not leaking anymore. He was really good. I liked him. He did a good job. As far as submitting the claim, I can either go on their website and request the service there or I can call them on the phone and request the service that way. Since I have a contract, they sent the person out, but I have to pay $100 every time they send a service person out. The contract pays for everything else though.

I usually call AHS when I have a claim but I found that doing it online was just as easy. The times that I have used the website, I've been able to navigate it pretty easily. Then, I'm usually given, at least, the name and the phone number of the contractor and they'll call me within 24 hours. But sometimes, depending on what's going on, I'll call them before they call me, just to make sure I don't get lost in the shuffle with them. Recently, the left side of my sink in the kitchen was leaking into the enclosure underneath it.

I had a claim for my dishwasher when the dispensing part was not working properly. I submitted a claim online with AHS and they gave me the company that was going to be assisting me. Then the company reached out to me within a pretty decent timeframe. They showed me the part that was defective and they did a great service.

My heater wasn't coming on. I went online and submitted a claim to American Home Shield. My experience was great. They sent Ramsey Air out. I had already worked with Ramsey in the past and every time they come out, they do good work. As far as the heater, there was a part that needed to be replaced, but they were able to fix it temporarily. Then, when the part came in, they called us that morning. They were here in a timely fashion and they got it fixed and we were all happy.

We had a leaky pipe in our laundry room, so I submitted a claim on the AHS website. I'm a working mom with a toddler and being able to submit a claim online makes it much more easy for me than calling in. And the website was well-designed and very easy to use. I'm a UX designer so I look at that sort of thing and I like their website. They were able to get a contractor out who called me within a couple hours and came by the next day. I love AHS and I would recommend for my friends to go with them if they're looking for a home warranty provider. For the quality and the speediness of their service, the cost was right within what I would expect to pay.

One of the outlets wasn't working. My husband called American Home Shield, and the claims process was easy. We've never had any issues with that. They provide who were the contractors, what company it is and, usually, the phone number. We receive information over the phone and also get an email. The service was decent. He checked it, and actually, the outlet worked. My grandson thought he had put a plug in, and he said it wasn't working. So, instead of one of us checking ourselves, my husband said, “Well, let me just go ahead and call electrician, them to come out.” The tech did repair another outlet because that was loose in the wall. He tightened it up.

If I ever happen to get a representative, I could not understand that individual. When we dealt with a washing machine problem, American Home Shield was awful. They sent out a vendor who was terrible. I told the tech what the issue was. He told me I was wrong. He ordered a part. It took two weeks for him to come out. He fixed it in an hour. And one hour later, the same problem was still wrong with the washing machine.

American Home Shield forces people to go with a particular vendor even if they had a bad experience with that vendor. They would say that was the only person that services your area. I pay money every month. And when I have a service request that is covered, all of a sudden, they do a review, and they would start looking for fine print to exclude the item that I needed serviced.

My washing machine broke. I made a phone call to American Home Shield and said, "My washer is broken. I need to have someone come out and repair it." They charged me the $100 service fee, and they said somebody would be in touch. Access Appliance came out, and I had a lot of issues with them. They determined what the problem was and said that they needed to order parts and that they would be back within three to five business days. That was on a Wednesday. I called the following Monday. They said, "Oh, no. It takes at least 10 business days. We have to order the parts.” I kept waiting. I called AHS back and they said, "Oh, well, it just takes time. They have to order parts." I said, "Well, I told you guys initially what was wrong before they even came out. So parts should have been ordered. I shouldn't be waiting on this." It took almost a month for everything to get settled and fixed.

American Home Shield's pricing seemed to be okay and what they offered seemed to be all right. The air conditioner was not cooling. They got a technician out here the next day. But it wasn't the greatest experience after that. The technician tried to tell me a bunch of things that weren't needed, stated that a bunch of things had to be updated to reach code. But when I asked what the codes were, they couldn't state what. They just said, "This is how it should be done."

I needed a new furnace and the contractor did not put it in. It was a very bad experience. I got American Home Shield's customer service people, but they couldn't do anything about it. I paid out of pocket for the entire project instead of Piedmont Mechanical doing what they were supposed to do. Piedmont Mechanical would charge me $1,500 additional to what they would get from AHS. I was out of the country. I had no choice but to agree to pay it. They came and looked at the job, and said I needed to move walls and get things done. That would cost me at least another $500 to $1,000. That would have been $2,000, plus AHS pays them. I got so frustrated. I was able to get the guy who maintains that place for me to go in there, put in a brand new unit without moving any walls for $2050. When I call AHS, I couldn't get any relief from them. I intend to drop my entire AHS.

I don't like American Home Shield, but I wanted to get coverage because I'm by myself, and being a single female trying to fix things in my home, it's hard when I don't know everything. So, I got the services just in case something happened. The last time I got services from them, the provider that came to my house didn't give me the correct information from American Home Shield. I didn't know to ask AHS, but I thought the people would know the information. Or they told tell me the information but they told me the incorrect ones.

American Home Shield is easy to work with. The initial issue was the thermostat and it wasn't heating or cooling. The tech put in a thermostat that I didn't like. He took out an expensive thermostat and put in a cheap, $10 one. He said he cleaned the place in the main unit and that seemed to have taken care of most of it. I am getting heat now. I still don't like the thermostat, but at least I'm getting heat.

We had an LG washer that was older than 10 years and the door locking mechanism started to go bad. It wouldn’t start the load because it couldn't lock. American Home Shield got an appliance repair person to come out from ACT Appliances and it was a bad experience. The guy didn’t speak English so he was using Google Translate to communicate with me. The first time he came out, he was able to reset the machine to get it going again and it worked for maybe a couple of loads but it ended up producing the same error. So, I called AHS back and told them the washer was still doing the same thing. So, they contacted the same appliance repair company and sent the same guy out. I explained that whatever he did last time, it didn’t work. There was something wrong with the locking mechanism of the door.

The techs fixed the capacitor in the AC in a couple of hours and everything worked well. The techs were excellent and the claims process was simple. American Home Shield is doing great.

The disposal started leaking and the contractor was very responsive. I sent a video and an email and they contacted me immediately. We have not used the property for at least two weeks and when the technician came, everything was fine. But when we started using the kitchen and the disposal, it started leaking again. I called American Home Shield and they sent the technician again. He saw that the leak was coming from the disposal and he replaced it. Everything was resolved in a good manner. Submitting the claim to AHS was smooth and the only thing is that now, we need to pay the service in advance, but it's not an issue. I always refer people to American Home Shield. I like the expedited service and the manner in which the tech promptly came to the property and fixed the issue.

The evaporation coil was leaking and I called American Home Shield on March 4th. They called HD Service Company here in Kansas and HD came out and checked the air conditioner. They went downstairs and put a sniffer in there. When they turned the air conditioner off, it made all kinds of noise and I told them that it was bad. HD sent their findings to AHS but AHS did not order the replacement part till yesterday. My wife has asthma really bad and she's suffering. We had an issue with our furnace probably in February and all it cost us was a service call because the fire stick needed cleaning. The contractor came out and did that. They were very good.

The garbage disposal wasn’t working. When you hit the switch, it wouldn't do anything. The tech came out to evaluate the disposal and went under it. He put an Allen wrench under it and moved it. The second time, the tech repeated the same thing. And after he left, it never worked. Finally, the third time the tech came out, I told him I didn't know what he was doing. My wife is just like most women. If it's supposed to work, it needs to work. And when he left, we didn't even use it. We went to check it and it was not working. So it's defective. They finally replaced it after coming out and telling us to put ice down there and clean it. It was the same guy each time and he was aware of what was going on. He did his job the best he could but it was inconvenient.

The gentleman who showed up knew exactly what he was doing. He diagnosed the problem and followed up exactly when he said he was gonna do what he had to do, and ordered the part. He was very professional and short and sweet. I was very pleased. American Home Shield’s website was easy to get through and the response time was very quick. And when I reached out to customer service by phone, it was a very positive experience. People should get AHS.

Everything that I've had any need for was resolved in a timely manner and all the various companies who have come out for the different types of aspects have been professional and friendly. If it wasn't resolved the same day and required a part of something, I was contacted when the part became available for them to follow up and come back to resolve it. Filing a claim is easy unless you already have one that's still open and pending. It kinda gets a little confusing and I did end up having to call in. Also, when you submit a claim, they ask upfront what you're filing a claim for and they ask for that particular appliance's model and serial numbers. At that point, it should make it easier for them and they should come prepared. If I'm telling you what's wrong, I would think that you will come with the general parts for that particular component of whatever the appliance is so that they would cut down on having to "order parts" or something like that. That should expedite the service claim.

My most recent claims for a heater fan and a low-voltage wire were not covered. But AHS sent somebody out to my house. I told the guy who came what was wrong with it and he was only here for two seconds. The fan wasn't covered because it supposedly wasn't normal wear and tear. I called American Home Shield to ask why the wire wasn't covered and they just kept saying it’s not run by electricity or gas. That bothered me because voltage is electricity. The reps don’t speak good English so, maybe they didn't understand me. I asked for a supervisor and the rep said nobody was there at that time. So, my last experience with AHS was very bad. But the two before that between my mother's and mine were good.

I've had great response times with American Home Shield. Our microwave didn't work. I submitted a claim on the web. The website sucked just like everything else about American Home Shield. It's not that great to use. It doesn't give you a great option to describe your problem. Other than that, I was given the best contractor. That's 100% the best thing going on. They let you know when they're coming, and call you right before they get there. The service people have been very professional, fast, courteous, and kind except for the one who came and did my drain. My whole bathroom, laundry room, and kitchen filled up with water.

My experience with AHS has been good. I've had them since January and I had a claim for a dryer and it was fixed within 24 hours. I also had an appliance claim and that was perfect, too. I'm in the middle of a service call with them for a roof leak right now. They weren't able to find me a provider, but I've been authorized to find my own provider. I wish they had their own roof person in my area.

AHS was efficient and the people they sent to fix the dryer was very thorough and nice. The dryer was leaking through the inside and the rep ordered a part. Then he came back and fixed it at a good time.

We had a washing machine that had a broken part broke. I submitted a claim with AHS and they sent somebody out to fix it. The tech failed to fix it, but he noted in their system that it was fixed. I had to go and resubmit a new claim. I couldn't reopen the old claim because their response was, the technician said it was fixed. But they did not charge us for the new claim. And that claim has now been 30 days since that guy was there. The part that he was supposed to order to fix it is on indefinite backorder.

When I would turn my stove on, it would either not heat up or it would heat and then the heat would drop down. I couldn't use my stove. I did a claim online and through American Home Shield's portal. It's very easy to use. I use it for all my claims. For this particular claim, I just said other. Then when they called, I told them what the problem was. ATL Agile came. They were awesome, and I would highly recommend them. The tech had to order the part because it was a heating element, and then he came back. He knew exactly what he was doing, and he cleaned up perfectly. I filed another claim for my dryer because it was screaming like an old lady. He fixed that amazingly, too. He was so efficient. I've been with American Home Shield for a few years, and they're so fast whenever I filed a claim. They've covered some amazing things. I've been very pleased with them.

We had a leak issue, which was what drew us to our most recent claim to American Home Shield. We changed the water valve on our water heater and it started to leak. My partner installed it, and within about a week, it started to leak again. So he said, "Well, rather than me touch it again and really mess something up, just call AHS." So, we did. The technician came in. He was really nice and focused. He listened to what I had to say. He understood what the issue was, and he immediately resolved it. The situation was that my partner didn't tighten the valve well enough. It was no longer leaking from the front of the water valve, which is where the initial leak started for us. That indicated that the unit has somehow been undermined. So, this gentleman turned it, twisted it, and moved it further into the threads, further into the machine.

The furnace wasn't putting out heat. The air conditioning unit wasn't working right. I called American Home Shield and I just told them that the unit wasn't working properly. The tech who came was good, and everything is functioning good now. AHS does a good job.

I needed a new hot water heater, specifically on American Home Shield's end of things. I brought out a plumber before I became insured with American Home Shield. I was told I needed the hot water heater replaced. Home Shield sent out another plumber, and they told me I didn't need one but it was clearly leaking. I called and coordinated that. I was like, "Hey, it's still leaking. They got it wrong." So, they sent out Steven A. Mills free-of-charge. They were super kind. They did accidentally take my ADT water sensor for my home security. I'm currently coordinating with Steven A. Mills to replace that, and that's been easy, too. I set up the original appointment online, but I have a point of contact here in the local area. So when things went awry, I just hit him up and said, "Hey, can you help?" So, he did. I've recommended AHS to multiple people. For the price that it is, even the 130 copay to bring somebody out, it's still cheaper than replacing the item yourself.

The heater outside had thick frost in it and somebody came to take a look at it. The tech said it was normal when it gets too cold like it did that night so there was nothing wrong with the pump. I asked him questions about my thermostat because I couldn't see an emergency heat option on my thermostat. He had to Google search to see if he could set it up on my thermostat and he said it was not an option on the kind of thermostat that I had.

The refrigerator was getting ice underneath the bottom and leaking on the floor. The tech knew exactly what he was doing and fixed it that day. He took the whole freezer apart. He was very personable and he did a good job. It was wonderful. If something breaks, I can call AHS and have somebody reliable come out and fix it. My cousin had American Home Shield and she was very satisfied. She had trouble with her refrigerator too.

I was with another company and I've had American Home Shield for maybe two years now. Right now, my microwave is still not fixed and they’ve sent someone out three times. It's supposed to be on review regarding when it would be fixed. But AHS responded to my calls for somebody to come out here. The techs didn’t talk as much but they were professional. Even though I don't have a solution, at least they're working on trying to get a solution completed. A lot of times, people get upset when it doesn't happen. We're frustrated because they keep sending someone out and they do the same thing and it's still not working. But as long as they keep addressing our issues, then we can go from there. I don’t like though that when I called outside of 30 days, I had to pay a portion for a second service call. The microwave wasn’t fixed before and AHS sent somebody out and it happened on Day 31. It was still the same issue but they wanted me to pay.

We had little bit of water stains in the downstairs half-bath on the ceiling after a hard rain. I submitted a claim online and they got back with me right away. Their website is very easy to use. It's very professional and it worked for me. The tech went went up on the roof and did a couple of things and secured the flashing. It was fixed.

My refrigerator wasn't getting cold. I submitted a claim online and their website was user-friendly. Then American Home Shield told me what company was coming out. The tech came out and checked my refrigerator. He did what he needed to do. The refrigerator is working fine now. American Home Shield saves me money. It's a very good home warranty company.

The contractors that they've sent have been fine. But sometimes it's hard trying to get fulfillment of particular contractors. I have to make a phone call out to figure out what the status is. When I was having some issues with my washing machine, I put a request in and they assigned someone. But I didn't hear anything back for a week. I called in and said that I haven't heard anything. They tried reaching out and they also didn't hear anything. So they reassigned me to someone else. My biggest issue is making sure that the availability of a contractor is there before you assign them to a consumer. Because my impression was if I'm doing this on a Monday, I should be hearing back from them on a Wednesday. Not having to reach out now a week later to figure out why I haven't heard anything.

About four months ago, there was a water heater that was leaking and needed to be replaced and that was resolved. I recently had a claim with American Home Shield for a backed-up master bath drain and that was resolved as well in a timely manner. The techs were very professional.

A company came to evaluate my microwave, but it kept shorting out. They changed the fuse multiple times while I was here and it would run and then go out. They left and the next day I tried to use it and it wouldn't come on. So, I called that company back again. They said they were gonna send someone else out to change more fuses. So they changed more fuses and it worked. But I said that I wanted them to fix it to that it wouldn’t keep shorting out because something was wrong. When I bought it, it wasn't doing that so I needed them to put it back like it was. The guy said that it’s just after they get so old, they'll just keep shorting out. I told them that’s not how it’s supposed to work. They’re just making it turn on but it’s not fixed.

It's been a great experience with American Home Shield. They send someone out within a day or two. We had an electrical guy come out for a fan in the restroom and he knew what he was doing. We also had a toilet fixed on a separate claim. We're very pleased with the service.

Sears came out for a refrigeration issue. The turnaround time was excellent. However, American Home Shield is getting a little pricey and there is language barrier with their call centers.

American Home Shield is quick in their customer service. They get the work done and are affordable. When I had an issue with my garbage disposal, a technician came, did the work, and provided an update. American Home Shield replaced it.

American Home Shield has done well with my fridge but fallen off with the pump. I'm still waiting to find out if a plumber is coming out. The repairman told me that I didn't need him, I needed a plumber. He was gonna put in to American Home Shield for me to have a plumber ‘cause it was a plumbing problem. But I haven't heard anything and it's been two months. But the gentleman seemed to know what he was talking about and tried to help me not have to spend another $125 by referring me to a plumber since he didn't do anything.

A repairman came out initially to repair my ceiling fan in my living room, and it ended up being replaced. I would strongly recommend American Home Shield. I've had no issues with them since I've been a member. An app would probably be easier though. I have to go online and do a claim.

Clear Flow Water Solutions came out super fast for the water heater and I got full replacement immediately. The water heater was a couple thousand dollars and we only had to pay for modifications. Before that, my heater broke and I got full replacement as well. It was was $8,000 and we had to pay 1,500. However, my latest claim took over a month to get fixed. American Home Shield was there any time I needed to speak with them. But the company that they last picked took three weeks to even give me a call about scheduling and it took a month for them to come out for my dryer. It was terrible and it was only a part that I could have gotten. They kept saying they were waiting for the part to come in. Once it did, it still took a couple weeks to get them to call me about scheduling. But when I spoke to the technicians, they were very helpful.

We had a refrigerator issue and the guy who came out was super professional and prompt. We were able to get it scheduled right away. Every interaction that I've had with anything that's happened has been like that. The refrigerator was working for a while after the guy installed it and fixed it. But I need to open another claim with American Home Shield. The refrigerator sounds like an airplane is starting up and then it stops. It’s on the fritz.

The first contractor said it was an old garage door and it needed this and that. I asked if they could fix it. The repairman said, "I'm gonna just put the report in. It's gonna cost $1,200 to fix it.” I told them I had paid $100 for them to come out to fix it. He was saying they were only there to do an assessment. I called American Home Shield and told them what the first contractor was saying. They sent Open Sesame who fixed the issue. American Home Shield listened to me and I appreciated that.

American Home Shield has been great but sometimes, it's hard to get someone to call me back. One of the contractors that came out wasn't so good, but overall, it's been a great experience. When my garbage disposal wasn't working, the contractor came out and determined it was old and broken. So they immediately put in a new one. That was very smooth. My refrigerator was leaking. It was 35 years old and American Home Shield sent out someone who said, “Well, they don't make them like this anymore.” He fixed it, but then it leaked again. They were out a few times, and it should have been replaced. I am still worried about this refrigerator. The initial man that came out for the refrigerator spoke pretty good English, but then the repairman he sent did not speak any English. So every time he had to communicate with me, he had to call his boss.

I had a company come out to install a ceiling fan and a exhaust fan in my bathroom. American Home Shield's customer service is fabulous. They help me well.

Progressive Appliance and HVAC Repair was horrible. I told them my broiler hasn't worked for quite a while. The first time a repairman came out, he said I needed an igniter. When he did his report, he said there were a bunch of things and something that wasn't gonna be covered by American Home Shield. American Home Shield told me that cost would be $168 out of pocket. I kept trying to get ahold of Progressive but they don't answer their phone and the mailbox is always full. Out of the two months that I went back and forth with them, I talked to one lady three times and she kept telling me she didn't know how American Home Shield got $168 out of pocket cost 'cause it was gonna be over $500. She said parts are very expensive then there was the labor. I told her American Home Shield covers the labor. She said not on all cases.

I had a microwave that was not coming on. I called American Home Shield and they sent a service technician who came, assessed the situation, purchased the thing which was needed, and came back when the parts are in, and fixed it in about 10 days. American Home Shield is overall a solid company. They're pretty good.

We have a well and that's a very expensive repair. So, I like the coverage of that with American Home Shield and if something happens and I'm not home, I know the family is taken care of. My heater quit working and I went online and put it in there. The website wasn’t too difficult to use but it could use some help. There wasn't a good description where I could type what was going on. It's this or that. I knew what the problem was and I knew what it would take to fix it. But the guys had to come out to the house and in 10 seconds, the troubleshooting was done. Both guys were very professional and punctual and everything seems to be working great. They did a heck of a job. But it was winter time when my heater quit working and it took three weeks to get an approval from American Home Shield. I was disappointed over that. I couldn't talk to anybody who spoke English to find out and I almost cancelled my policy over that.

My central tank was overflowing. I submitted a claim by calling American Home Shield. But I could understand them. They tried to make it quick to get somebody to come out and see about it. But the contractor did a good job. They told me that my system might be clogged up because they found excess grease at the opening of the septic tank. But it's functioning fine now. American Home Shield is a good company to have. It's able to take care of some simple things that come up. They are good people to work with.

Every time I've had an issue, AHS had been prompt at getting someone out there. I recently had a claim for my furnace and the contractor sent the techs out three different times. But American Home Shield waived the deductible. I only had to pay it once because they were trying to work something out. But they got it fixed. I like the peace of mind that AHS is there if I have something break in the house and it’s just a phone call or on the internet. Then usually, within a matter of hours, I have someone calling me to schedule an appointment. The techs I got were wonderful, too.

AHS sent out a tech who came in and got the job done. He ordered the part that I needed ordered then he came and completed the task. He didn't take up too much of my time at all. Also, when I spoke to a person at AHS, her customer service was great. I did a survey on her and I gave her 10s across the board because she was very effective, she knew exactly what I needed, and I was quickly set up with the contractor, BJ, within the same business day. I love American Home Shield and I told a couple of friends about them.

I needed a water heater and the techs came out and lit it when it was snowing. Then, it went out 10 minutes later. I worked out of town and my wife and family was there. So, I had to buy a water heater myself and had to have someone pay for it because I was gonna have to pay American Home Shield $900. It was cheaper for me to just go buy my own. I went to Lowe's and bought one for $500 and had someone put it in for 50. I cancelled AHS. I had them for 17 years and I was in the process of selling my house and they were giving me the runaround. I had to get another dishwasher too because the techs fixed the minimum but I would have to come out of pocket for what needed to be fixed. It was cheaper than paying AHS to have another person come out.

I had to use AHS a couple of times. When I had a claim for my dryer, the company that they were sending out didn't call me for over a week. Then, when the guy came out, he didn't have the part. It was this little part that you'd think they would at least keep one on hand all the time. So it was another week after that before my dryer got fixed and it took about two and a half weeks to resolve my claim. I was not really happy with that at all.

I put in a claim for my tub and shower being stopped up and American Home Shield took a long time to try to get me somebody. I had to constantly keep reaching out to them but when they got me somebody, the tech came right out and got the job done. He was very thorough and respectful, and explained what was going on. So, I loved the contractor. Everything is perfect now. American Home Shield is the best. You should get them because you'll need the warranty. I like that you don't have to search for your own people because sometimes it's hard to find people. They will get the people for you.

American Home Shield seems to offer a more complete package, and if an appliance breaks, they offer competitive replacement. Others don't seem to do that. I've done three service requests. One was a microwave repair. It ended up being a complete replacement because they couldn't get parts. I was disappointed with that. I had a very high-end microwave. It's a KitchenAid, which is a really good brand, and they offered a GE replacement. So, I opted to get one that I was more happy with fitting but I ended up paying a significant upcharge for the microwave itself. It was a little bit of a complicated installation but because they covered the installation, I still ended up getting $400 to $500 worth of value out of it despite having to pay 500 for the replacement. So, I ended up happy.

On November 7th, I put in a request to get my bathroom back fan fixed. So American Home Shield scheduled my appointment with Budget Electric. But they said that the closest appointment that they had open was until December the 1st. I had no choice, so I took that one. But I told them that if they got a cancellation, just call me. That never happened, so the guy showed up on December 1st and it was a quick visit. He said they had to replace the fan but they didn't have the part, so they had to order it. After two weeks, I started calling. They said they were going to call me back whenever the part arrived. It was not until first week of January when I called and told them that it had been quite a while. I really need to get this fixed because my bathroom was creating a mold now because of the humidity. I was demanding and that was when they took it seriously.

One Sunday morning, I got up and the house was only 62 degrees, so I knew the furnace wasn't working. It's been an ongoing problem and this is the seventh time I've had to put in a claim with AHS for a repair. They had been showing me how to go downstairs, take off these tubes, and make sure there was no water in them. I had done that and there wasn't any water. So, I went up to my computer, put the claim in to American Home Shield. Their website was pretty good. But it came up right away that the techs didn't come out on weekends and they didn't do holidays. My 95-year-old dad lives with me, so I couldn't be without heat. So, I figured out myself that there was water in the motor. I took it apart, emptied the water out of the motor, put it all back together, and luckily, my furnace came on. But I left the service request in because I'm not a technician.

I would give AHS 10s across the board. I needed the techs to come out for an oven pot and a new washing machine. I contacted AHS on the phone and their customer service was excellent on everything they were supposed to do on the phone. And they didn't make me wait long. The warranty is well worth every penny. I'm a landlord, so it's very helpful. I always tell my friends to use AHS because it makes sense. I don't know how many people so far have taken my advice, but I sell it like I mean it.

The AHS reps have been very responsive when I'd call to submit my claims. Recently, I put in a request for a sump pump and a tech came out here within three days. And the issue was immediately resolved. I told him I was on a time crunch, that he had to come back if he couldn't get it done before 11:00. He got it done. The sump pump has been working great and we had no issues. So far, I've used AHS four times and their turnaround time was within a business week or five days. But they don't do smart devices, like a Nest thermostat or a Ring doorbell.

The first tech that AHS sent was not good and took three months to help us. But after that, he was fine. I had three appliances that needed work and he was waiting until he got the parts for all of them. I've had a lot of trouble with my refrigerator's freezer and one man from Sears Appliance Repair came out three times on that. It took them so long and they did not stay in contact with me. But the techs have all been really polite when they came into my home. Originally, the icemaker wasn't working and they got that fixed. They had to order a part. Then I've had three issues with the freezer. It stopped working and I had lost food. But they've replaced several things and this last time, the tech replaced the gasket. Hopefully, that'll work. AHS also replaced a built-in microwave and replaced some insulation on the oven. I’ve also had techs come out to look at an air conditioning unit and that issue was timely resolved.

The garage door wasn't opening. I did the claim through their website and it works great. The contractor had to order a part and that took about a week before it got in. So it took a little bit longer. I'm still having somewhat of an issue but it's not terrible. I usually can rectify it. But at some point, I might have to reach out to them again.

Filing a service request is very easy. So I'm happy to do that. When I made the request for a sump pump and the kitchen faucet and I didn't hear from American Home Shield in terms of having a vendor come out for the repair, I had to wait on one occasion for over a month. I kept calling American Home Shield and they kept saying they were gonna escalate it. So it was about a month before that request was given to another vendor. Fast forward to a couple of weeks, it was almost two weeks and the same issue. They didn't have a vendor to respond. So I was a little disappointed. Even though they did come out yesterday, it was two weeks after the fact.

When my microwave wasn't working, the contractor had to order a part. Then they came back and put the part in. It's working fine now. They did a good job. I've been protected a long time. But I recently changed over because it's just too expensive.

I sent in a claim for my heating and cooling system. There was no heating at all in the house. The guy came out and looked at the heating system and found that it was an electrical junction box that burned and fried up. They had to switch the claim over to an electrician instead. The electrician came out and fixed it. He was well-dressed and clean-cut. He was very professional in the way he talked and acted, and he was in and out of there in a very quick manner. So far, American Home Shield has been a good company. They followed through with what the coverage was supposed to do. They responded quickly and the cost is pretty competitive. The people they sent out were very professional.

So far, we're pretty pleased with some of our experiences with AHS, except for the stove. When the tech came to fix it, he said he would have to take the middle out, some kind of computer thing, and it wouldn't be back for three weeks. I have kids and there was no way I could make it for three weeks or a month without a stove. So we ended up having to go get a new one. But the last people that were here for the garage door were great. The cables were broken and the tech came and replaced them. He was gone in an hour, which was quick, and he was very nice. Other than that, the price we pay AHS is kind of high. But it's for little things. $100 would be more than if I'd call just a handyman to do it.

We called American Home Shield because we had a problem with some electrical sockets in the front yard. We then paid $85 to have City First Electrical come out and repair it. The claims process was horrible. AHS lied. They took our money. Then when the electrical company came out, they said because it wasn't a part of the foundation of the house, they couldn't do the work. So, they didn't do anything but they still kept the money. I had to hire another electrician and have them come in and do the job. When I called in, the person on the call checked and said, "Yes, we see that your policy covers this." Clearly, that was not true. I'm not gonna renew with AHS. I'm making it very clear on social media that people shouldn't use them. We've been with them for two years. When we purchased this current home, our Realtor said it's a good idea to get it. So, we did but we've had two negative experiences with them now.

My washer wasn't draining and it was starting to smell moldy. It took the contractor a while to get the part but they finally got it and they changed it. They were very courteous. They had great customer service. They told me my washer wasn't draining and that was why I was having a mold issue. But the mold never went away. Overall, American Home Shield is good. They're responsible and prompt. They operate efficiently in all aspects of customer service and execution of timely service. It’s pretty easy to communicate.

I called AHS and I said we were having problems with the sewer line, the toilet, and the bathroom, the bathtub, and the sink was clogging. A tech came out and he ran a snake down the main sewer line. It cleared out and it worked for about a week or two. And now we seem to have the same problem. When we'd take a shower, the shower would back up. We contacted American Home Shield and told them the problem came back. They said they would send the techs back out and that they should be calling us to set up an appointment. But we haven't heard anything since Friday night and we're waiting for someone to come fix the problem.

The tech that came out for the outlet was professional, respectful and courteous. He replaced the wiring that was no longer working. Everything has been perfect since.

We were happy with the repair.

For quite a while our water heater was not heating water. I gave it some time but eventually filed a claim. American Home Shield was really great to work with. They connected me with Spring. When Spring came out, they looked at it once and said there was a leak there. They documented everything for me. Then they got me hooked up with American Home Shield, and they got it replaced fairly quickly. It was a great experience. American Home Shield has been great for us. I would recommend them.

American Home Shield talks a good game, but if it's not backed up with action, it makes it very hard to hold on to it. They're always nice whenever I call them. But it's not one of those things that hold up their end of the bargain. It has been a couple of times that they scheduled somebody to come out and never showed up. And now they hiked up the prices.

American Home Shield sent Sears of Waco for my dryer. The heating element was out. Sears took care of the issue quickly, and I had no more issues. My experience with AHS has been great. For the cost, it was effective and efficient. I would definitely recommend Home Shield.

I sent in a claim for a small water drip that was coming from the pipe. The first guy that came out was not a good guy. He was not giving the solution. I was fighting with the Home Shield customer service and then they scheduled another guy. The second guy came and fixed the problem in one minute. He discarded the T-section piece and then placed a new one. It's all good now. But Home Shield charged me both the time that technicians came out. So I requested to not charge for the second one. After the third customer service call, they waived off that fees.

When you go in the shower and you turn on the hot water, the shower valve would stuck up and it wouldn't shut off. So, the water kept on coming out. I proceeded to call American Home Shield and they sent a plumber out. My tenants were like, "You know, this guy, he didn't look like he knew what he was doing. He seemed like he made it worse." The company was saying that I had previously done something wrong to the shower when I was trying to fix it, but my house is new. No one's ever touched that shower. That shower has never broken before. They were trying to charge AHS a lot of money and then I still had to pa $490 for them to come and fix the valve. Apparently, they had to cut it open and tear down the drywall behind the shower.

I had a refrigerator that went out and it thawed out all my stuff. It froze all my stuff in my refrigerator and I had to throw it all out. When the techs came, they said it was just the atmosphere and that does it in all refrigerators. I'm 67 years old and I've never seen it before in any of my refrigerators. But there was no arguing that. The guy got so mad at me because I wouldn't believe him. He got his tools together, walked out the door, and didn't do anything. So, a month or so later, it froze everything. The temperature went up and it thawed everything out of my freezer. So, I had to throw that away.

American Home Shield would be a good thing to have. The dishwasher and the refrigerator needed to be replaced. The way AHS handled everything was great. It took a week. And it was easy.

Most of the techs that AHS would send out are competent and wonderful. But sometimes they're horrific and probably shouldn't even be allowed in my house. So it's incredibly inconsistent. And that's why I probably will end up not being a customer anymore of American Home Shield because of this and how they do nothing for the people that are absolutely terrible. The last person who came out to my house missed four appointments and there was nothing I could do. He also put in a fake service request and said he had serviced one of my appliances that he had not even seen yet in my house. It was very bad. Then, when he did come, he came on a day that I did not authorize. He also did not seem completely sober. It frustrated me that American Home Shield did nothing about the fact that there was incompetent people in the house or that they wouldn't switch you over if he already claimed he'd been there even if he made up that fact.

I had a ceiling fan and a couple of sockets in the wall that had stopped working. In addition to a wobble, the ceiling fan seemed to have some electrical issues not just with the mechanics of it being installed, but something behind the scenes. I reached out to American Home Shield online. The website is good. I would like a space to explain the issue, but as far as the flow of the website and the user-friendliness of it, it was seamless. I went in, I checked ceiling fan, it gave me a service request thing, it charged my little deductible and everything was good. In the app, I was only able to select ceiling fan but when they called to schedule the appointment, I was able to explain to the young lady in more detail.

I wasn't happy with American Home Shield's service. The turnaround was not as good as it should be. It took forever. And the follow-up was horrible. My dryer was broken. AHS couldn't get the parts. And they were on backorder. So, it took me at least four to five weeks before I got my thing fixed. AHS finally sent me a check. And right when they did, I didn't cash it because they claimed that the parts came in. The techs came and fixed the dryer. They had the parts all the time. I work in the healthcare field and I needed my dryer because I need to wash my scrubs. I ran back and forth to the laundromat. So, it wasn't a good experience. The tech were professional but they do not have enough people working on their team to come out.

The repair people fixed the clogged pipe in 20 minutes. I’ve been with American Home Shield for at least 12 years and I would recommend them.

I'm still with American Home Shield because they're good. They're quick about doing things like getting people out here to work on our house or whatever problem we have at our home that they cover. Last month, we had to call in because one of my pipes had busted in at night down by my hot water heater and they worked through until they got somebody here.

My water heater went out and American Home Shield sent out a company that said I needed to replace the whole unit and they couldn’t do anything to fix it. They told me that it wasn't installed properly and that I didn't have a permit. But I have a copy of the permit. They were trying to get money out of me and replace the whole unit. I called AHS and told them that my unit was new. It wasn't even 10 years old, so it shouldn't be replaced. They told me they would initially agree with the first company that came out, but since I was disputing it, they would send another company. But if the second company determines that I need to replace the unit, I would be charged for the full-service call.

American Home Shield does save money. I get what I pay for. If I gotta wait a bit, that's what it is. The thing I don't like is I pay them 50 bucks a month and $125 every time I call them for service. Everything has been okay, except I had an issue with the refrigerator. And if I didn't stay on top of AHS' contractor, it would have never got done. AHS did not follow up for me. I had to do the follow-up. But they did fine. The work was done okay.

I've had American Home Shield for a few years. I used to live 30 miles south. And I had it on that house there in Red Bluff. Now, I live up in here in Cottonwood. I've lived here for over six years. I've had nothing but satisfaction. I had an individual that they contracted with. I had to go back to AHS and ask for a different contractor because I didn't like his attitude and the way he handled things. But as far as American Home Shield went, they got me a new contractor, satisfied, did the job. And everything has been fine.

The very first instance that I had with American Home Shield, they sent out a contractor who did not do anything and tried to gouge me, price-wise. But the next time, the contractor fixed our refrigerator. AHS sent somebody out and then, they sent Sears. The first person did a diagnosis, and Sears came and diagnosed the same issue again. They got the parts and then had to come back and fix it.

There was quite a few options on home insurance policies and American Home Shield was the best priced. Plus, they had a lot more of the categories of what they took care of so I chose them. The oven quit working and the tech they sent out was great, friendly, and knowledgeable. He diagnosed the problem right away and they put an order for parts. He came back out after five days and took care of the problem.

My most recent issue happened within the last month and it was for my heat pump. I filed the service with American Home Shield and the contractor, Precision Engineering, responded within a 24-hour period. They were able to come out on a weekend and the tech diagnosed the issue in a good amount of time and told me what the problem was and how much it would cost to fix it. But they were not professional. They showed up at my house with no mask and they never gave me that customer-friendly approach.

AHS should honor their contract. I submitted a claim on Tuesday for a pipe leak and after 48 hours, it was still looking for a service. I called to cancel the service contract and I called my own plumber. I've been paying $60 a month for that contract for two years and the first time I used it, they couldn't help me. Also, I want reimbursement.

Sears has come out for the dishwasher three times and didn't do anything. Every other guy they're sending out here doesn't know what he's doing. We talked to a supervisor about what's going on and they're saying different things. We gotta call them back here because we got something for American Home Shield about replacing them. We're just gonna get back with them and see if we have any cost or if they're covering 100% of it.

Beaches Air Conditioning and Heating came over and looked in my AC vent. There was a piece that was hanging out and the tech replaced something and fixed the machine. Now, my AC is running. AHS gets the job done. The only thing that I don't really like about it is the fact that they still charge me monthly and on top of that, I still have to pay to get stuff fixed. But other than that, it's pretty good.

Thus far, my experience with American Home Shield has been good. They've responded well. I have service appointments, and I'm pleased with them. The only time there was a delay was if it was a holiday the next day or if it was the weekend. Other than that, it's been the next day. It's within 24 hours. I'd hear from them about who was gonna call and make an appointment, and about the company they'd use for the repair. They let me know who it is. So, if I have a problem, I can let them know and they'll change. I report my issues online and their website is user-friendly. I'm 73 years old and I can use it. As far as the price, it's a little high, but I'm a widow living alone and the extra $20 is worth it to me because I don't have anybody here in the house that could fix anything. It's helpful to me because I'm alone. Service has been very good.

My stove's computer board had gone bad. I called American Home Shield up, let them know what was going on, and paid the $125 deposit. They gave me an order number and the phone number for the company. I got ahold of the Sears people because I wanted to make sure it got done quickly. When your stove goes out, you don't want it to take very long. The company said, “Well, we've already got it.” I gave them all the information on the stove, so that way, they would have all that information available to them immediately. The guy was out the next day. He came in, figured out that it was the computer board in it, and he ordered it. Within a couple days, it was at my door. I just put it in myself, which we had already agreed upon that I could do that. So, he didn't have to make the trip all the way back out just to plug in two wires and screw the thing back in because I'd already pulled it out for him. Overall, AHS got the thing done.

Junior, the electric technician that they sent out here was very good, nice, and he well performed his job. He didn't stop until he got me going. The claim went well. However, he asked me if it was a socket behind my dresser and I had forgotten because I had quite a bit going on and I told him no. And that was why he had to make the second trip because that one was messed up too. He said it was melted too. So far, everything's been working fine now.

I've had AHS for six months now. I was okay with their portion of the service, but I was extremely dissatisfied with the independent contractor they had. It was Orea Real Estate. They dragged their feet. Initially, I never got a phone call when they were coming out to look at the washer. Then once they looked at the washer, I never got a follow-up back on whether they were repairing or replacing it. I called them and they said they were gonna go ahead and repair a few parts. After that, they came out, couldn't fix it, and disappeared again. It took a couple of more weeks before they finally called me back, saying they were gonna replace it. Now, it took a couple of more weeks to get it replaced. It took over two months to have a new washer put in.

We have the Monogram built-in fridge and we requested for a service on it online. The AHS website was pretty easy to use. Then, the tech people reached out to us and took care of the repair. The first time they came to do service, they said it would be good to go. But three months later, it broke down again and there were some parts they had to change. In total, it took seven months to finally get the fridge fixed. But so far, its performance has been good. AHS also sent out techs to do the tune-up service on my ACs and everything was taken good care of. We're happy with the service from AHS.

We submitted a service request with AHS for our AC unit. It wasn't working right and it wasn't programmed. The technician came to reprogram it. It was quick. He was in and out in 20 minutes. He was great.

GE Appliances came out recently and I wasn't very happy with that. They came out to fix the dishwasher that the door was broken. And the guy just took the pieces that had fallen out and put them back. It looks misaligned. It's working for the time being, but I don't expect this to be a long-time fix. But overall, the techs have been fine. One time, they changed the locks and that was fine. They did a service on my furnace and that was fine too.

Our dryer was making a very loud noise. I submitted a claim with AHS through my PC. The process was good but not great. It was very easy to submit the claim. However, I had an issue with the repair company, Sears. I would never have chosen them. There was no way to decline them and request another one. In general, AHS has very good contractors. I've been well pleased with most of them. But, there needs to be a way if there is an issue that I could get a resolution or be able to tell them, “I don't want Sears again.”

The Repair Center came out and they replaced the gas cooktop. Everything went fine. They were totally satisfactory. I had top-notch, quality experience.

The service of AHS is good. Next Level Plumbing came out for our recent claim. The plumber tightened up some of the nuts and bolts that were on there. But we're still having a problem with the toilet not filling up completely. It would be good to have them come back out.

American Home Shield sent Patriot Plumbing and they did an excellent job. Something with the faucet was leaking, and it wouldn't stop. They tried to fix it and then they replaced it. Everything is working much better than it was before. The two guys that came out were excellent, and I would recommend them. I was very satisfied with the work. I'm very pleased with American Home Shield. They had somebody out calling me as soon as I almost hang up the phone. Once I put in my claims, they said, "Hey, this is gonna be the person that contacts you." Then they contacted me within a very reasonable time. I didn't have to wait at all. I really like that. I would highly recommend AHS.

AHS home warranty is a scam. I am surprised it's happening for so many years. I see multiple people having same issue. People who benefitted probably very less. My garage door opener broke, they denied coverage saying rollers are not good, just knowing it's not covered, costed me $100. I installed new garage door opener from other technician, he said everything is fine. I called AHS, they said they won't take opinion, if I want they will send someone else from their end for another $100 for second opinion. What a joke. If you are buying it, all the very best.

I had filed a claim with my home warranty in August 2023 because my refrigerator is not cooling. The first contractor recommended to replace the refrigerator or the compressor. The home warranty sent a second contractor who replaced the expansion device. A's Appliance was the 4th contractor sent to my house in December 2023 to try to repair my refrigerator. They have replaced 4 parts in my refrigerator one of them twice. The last time 2 techs came on site and the fridge still not working. Woke up to a warm refrigerator and my with 3 new boxes of ** completely warm. This medication is only good for 30 days after reaching ambient temperature- is not a cheap medication which I had emphasize to the contractor and the home warranty. I also have 2 children that require medication to be refrigerated (** and **) which is not cheap either. This company doesn't care.

Tip #1 - check your policy for how long the insurance company gives themselves to respond and to get a contractor out to repair. NOTE: when your hot water heater breaks down you need immediate service, not service that takes more than 2 weeks. If you are a home insurance company that takes "customer satisfaction very seriously" as Jasmine ** claimed in her letter response to my BBB complaint, then they should allow for an escalation path via their offshore customer support call center.

I contacted them for plumbing, HVAC, appliances, garage door, and roof issues within a year, The companies that they use are very unprofessional and very unethical, plumbing took over 6 months to repair the simple issue with the shower spout, tub drainage cleaning, and bathroom faucet that had very low pressure, they installed cheapest sink faucet may be cost $30, had no pressure and he installed it not even correctly and was moving around also he did not install sink drain overflow which it comes as a set with new faucet when he tried to clean the drain, he took the bathtub stopper, not sure what he did with it, for shower spout he starts banging the spout which it causes the pipe behind it to start leaking inside the wall and a few days later I found signs of leaks on the ceiling and I had to hire a local contractor to come cut the ceiling and fix the issues with plumbing and repair the ceiling.

A contractor came out for an AC unit that was not working. The turnaround time was fast. AHS is very expensive though.

American Home Shield is horrible and I'm about to get ready to cancel them. When I call them, I'm still out a whole lot of money so there's no reason for me to have them anymore. I might as well just save the money myself then pay for whatever things that I need. I needed them to come over and look at the refrigerator and the stove but they couldn't repair it. Now, I have to go buy another refrigerator and a stove.

My air conditioner was not working and the contractor got it up and running. Everything has been fine with American Home Shield and nothing has been bad except for one little thing. I was supposed to have one sewage pump a year and I called a guy out. He didn't even need to fix anything. It just needed to be pumped and he did it but I never got the deposit back for it. But at the end of the day, I didn't know it was a problem. I didn't report it that way so it is what it is.

My experience submitting a claim for my washer and dryer was great. It was timely, and the repair person was prompt and told me what was going on. He had to get a part and he told me it would be a couple of days, then when the parts came in, he called and made another appointment. Now, the unit is working wonderfully. I really enjoyed American Home Shield. That was my first time ever using it, and I was very satisfied.

I've contacted American Home Shield via phone. They have contractors they assign the work orders with. The plumbing company called me. In the interim, they scheduled an appointment for them to come out. They came out and did what they would do. And we went from there. The individual I spoke with appeared to try to get the problem rectified. I've contacted them within because this was a follow-up trip. Unfortunately, they were coming back because I had some concerns. So, they informed me that it was within that 30-day window and that there wouldn't be any additional charge for me. The gentleman informed me that he would contact the company and have them contact me and schedule a follow-up. And he was very courteous.

I had a plumbing issue and the AHS representatives were very helpful. I had an issue with one of the companies they selected to help me because the first tech was not very good. He came to my house, knocked my door a couple of times and just walked away. He canceled the request. But I was in the shower at the time. So I had to call American Home Shield back and they routed me to another company. I got somebody in the next couple of days and the contracting company which eventually came was pretty good. The faucet had to be replaced, so they got a new faucet and they replaced the old one. Since then, I haven't had any leakage.

My refrigerator was bad and my heating system needed a new thermostat. I had good luck submitting the claims with AHS. I had no problems. They were really responsive and they got somebody right out here. It was a good deal and it worked out well. The refrigerator took a week to repair and the thermostat was one day. Everything's working fine now. I also didn't have to pay more than $125 for the claim. That was a good price.

The plumber put a new handle on the toilet because it wasn't flushing properly. And the chain kept on breaking. One guy came out and said he adjusted the chain. After a couple of days, the chain broke again. Then, they came out again and replaced some tubing and the fill pipe. Now, it's constantly running off and on after you flush the toilet throughout the day. They think they can fix this by whatever they're doing but it's not working.

My husband and I both work and every time we need something repaired thru AHS, it's going to be a two days off work trip. One day, the techs are just going to come look, then they got to get the work approved, and they got to come back. So, it's almost easier to get something repaired ourselves and not have Home Shield. Aside from that, one of the places they sent had a lady in their office who was so rude. When I was trying to tell her my problem, she didn't listen. She just responded. So, I finally had my husband call her and he told her that she needed to listen to hear and then she could respond when he got through talking.

American Home Shield is funky because everything has to be broken before contractors would come to take care of anything. I'm not gonna renew. They made sure they had it because there are a lot of things wrong with the place when they bought it, but they're not helpful. So, it's not worth it. I have to get somebody else in to fix it the right way. They only fix what's visible and they don't go further on. When there's something else going on, they do a superficial fix. But the recent tech took care of both problems. One was the icemaker's frame was broken. He fixed that. He couldn't fix the other one because it was an old stove they left there. And it just doesn't do well. Certain companies are better than others that AHS send out. Axis is good. The appliance company seemed to be the best one. The plumbing company was okay. They came out and fixed the problem that came with what they did, but I paid two deductibles.

I forgot that I had American Home Shield. I got to thinking about it, said, "Let me call them and see if there's anything they can do and help me." They made an appointment and had somebody to come out. It was easy. I had a bit of a problem this last time, but they made good of it. They had some guys to come out. They didn't have the parts, so they had to order it. When the part came, AHS sent another tech out. He came out and did it all backwards. So, I had to call back within 30 days. I would have let it go, but I had to pay for it so I went ahed called, and see if there was anything they could do.

Sometimes, setting up the request is better over the phone. That way, when American Home Shield charges you ahead of time, no matter what, the item is gonna get fixed. But it’s in the contract that we signed that we pay that upfront. My first two claims were terrible but this one went okay. The turnaround time could have been a little quicker but it wasn't that long and when the techs came, they had to order a part. So, it was about a week and a half, which was okay.

My refrigerator was leaking and I just got a new one through Lowe’s and I'm dealing with that part right now. The tech that American Home Shield sent out was very nice and I love that they have wonderful customer service.