American Home Shield Reviews

Thus far, my experience with American Home Shield has been good. They've responded well. I have service appointments, and I'm pleased with them. The only time there was a delay was if it was a holiday the next day or if it was the weekend. Other than that, it's been the next day. It's within 24 hours. I'd hear from them about who was gonna call and make an appointment, and about the company they'd use for the repair. They let me know who it is. So, if I have a problem, I can let them know and they'll change. I report my issues online and their website is user-friendly. I'm 73 years old and I can use it. As far as the price, it's a little high, but I'm a widow living alone and the extra $20 is worth it to me because I don't have anybody here in the house that could fix anything. It's helpful to me because I'm alone. Service has been very good.

My stove's computer board had gone bad. I called American Home Shield up, let them know what was going on, and paid the $125 deposit. They gave me an order number and the phone number for the company. I got ahold of the Sears people because I wanted to make sure it got done quickly. When your stove goes out, you don't want it to take very long. The company said, “Well, we've already got it.” I gave them all the information on the stove, so that way, they would have all that information available to them immediately. The guy was out the next day. He came in, figured out that it was the computer board in it, and he ordered it. Within a couple days, it was at my door. I just put it in myself, which we had already agreed upon that I could do that. So, he didn't have to make the trip all the way back out just to plug in two wires and screw the thing back in because I'd already pulled it out for him. Overall, AHS got the thing done.

Junior, the electric technician that they sent out here was very good, nice, and he well performed his job. He didn't stop until he got me going. The claim went well. However, he asked me if it was a socket behind my dresser and I had forgotten because I had quite a bit going on and I told him no. And that was why he had to make the second trip because that one was messed up too. He said it was melted too. So far, everything's been working fine now.

I've had AHS for six months now. I was okay with their portion of the service, but I was extremely dissatisfied with the independent contractor they had. It was Orea Real Estate. They dragged their feet. Initially, I never got a phone call when they were coming out to look at the washer. Then once they looked at the washer, I never got a follow-up back on whether they were repairing or replacing it. I called them and they said they were gonna go ahead and repair a few parts. After that, they came out, couldn't fix it, and disappeared again. It took a couple of more weeks before they finally called me back, saying they were gonna replace it. Now, it took a couple of more weeks to get it replaced. It took over two months to have a new washer put in.

We have the Monogram built-in fridge and we requested for a service on it online. The AHS website was pretty easy to use. Then, the tech people reached out to us and took care of the repair. The first time they came to do service, they said it would be good to go. But three months later, it broke down again and there were some parts they had to change. In total, it took seven months to finally get the fridge fixed. But so far, its performance has been good. AHS also sent out techs to do the tune-up service on my ACs and everything was taken good care of. We're happy with the service from AHS.

We submitted a service request with AHS for our AC unit. It wasn't working right and it wasn't programmed. The technician came to reprogram it. It was quick. He was in and out in 20 minutes. He was great.

GE Appliances came out recently and I wasn't very happy with that. They came out to fix the dishwasher that the door was broken. And the guy just took the pieces that had fallen out and put them back. It looks misaligned. It's working for the time being, but I don't expect this to be a long-time fix. But overall, the techs have been fine. One time, they changed the locks and that was fine. They did a service on my furnace and that was fine too.

Our dryer was making a very loud noise. I submitted a claim with AHS through my PC. The process was good but not great. It was very easy to submit the claim. However, I had an issue with the repair company, Sears. I would never have chosen them. There was no way to decline them and request another one. In general, AHS has very good contractors. I've been well pleased with most of them. But, there needs to be a way if there is an issue that I could get a resolution or be able to tell them, “I don't want Sears again.”

The Repair Center came out and they replaced the gas cooktop. Everything went fine. They were totally satisfactory. I had top-notch, quality experience.

The service of AHS is good. Next Level Plumbing came out for our recent claim. The plumber tightened up some of the nuts and bolts that were on there. But we're still having a problem with the toilet not filling up completely. It would be good to have them come back out.

American Home Shield sent Patriot Plumbing and they did an excellent job. Something with the faucet was leaking, and it wouldn't stop. They tried to fix it and then they replaced it. Everything is working much better than it was before. The two guys that came out were excellent, and I would recommend them. I was very satisfied with the work. I'm very pleased with American Home Shield. They had somebody out calling me as soon as I almost hang up the phone. Once I put in my claims, they said, "Hey, this is gonna be the person that contacts you." Then they contacted me within a very reasonable time. I didn't have to wait at all. I really like that. I would highly recommend AHS.

AHS home warranty is a scam. I am surprised it's happening for so many years. I see multiple people having same issue. People who benefitted probably very less. My garage door opener broke, they denied coverage saying rollers are not good, just knowing it's not covered, costed me $100. I installed new garage door opener from other technician, he said everything is fine. I called AHS, they said they won't take opinion, if I want they will send someone else from their end for another $100 for second opinion. What a joke. If you are buying it, all the very best.

I had filed a claim with my home warranty in August 2023 because my refrigerator is not cooling. The first contractor recommended to replace the refrigerator or the compressor. The home warranty sent a second contractor who replaced the expansion device. A's Appliance was the 4th contractor sent to my house in December 2023 to try to repair my refrigerator. They have replaced 4 parts in my refrigerator one of them twice. The last time 2 techs came on site and the fridge still not working. Woke up to a warm refrigerator and my with 3 new boxes of ** completely warm. This medication is only good for 30 days after reaching ambient temperature- is not a cheap medication which I had emphasize to the contractor and the home warranty. I also have 2 children that require medication to be refrigerated (** and **) which is not cheap either. This company doesn't care.

Tip #1 - check your policy for how long the insurance company gives themselves to respond and to get a contractor out to repair. NOTE: when your hot water heater breaks down you need immediate service, not service that takes more than 2 weeks. If you are a home insurance company that takes "customer satisfaction very seriously" as Jasmine ** claimed in her letter response to my BBB complaint, then they should allow for an escalation path via their offshore customer support call center.

I contacted them for plumbing, HVAC, appliances, garage door, and roof issues within a year, The companies that they use are very unprofessional and very unethical, plumbing took over 6 months to repair the simple issue with the shower spout, tub drainage cleaning, and bathroom faucet that had very low pressure, they installed cheapest sink faucet may be cost $30, had no pressure and he installed it not even correctly and was moving around also he did not install sink drain overflow which it comes as a set with new faucet when he tried to clean the drain, he took the bathtub stopper, not sure what he did with it, for shower spout he starts banging the spout which it causes the pipe behind it to start leaking inside the wall and a few days later I found signs of leaks on the ceiling and I had to hire a local contractor to come cut the ceiling and fix the issues with plumbing and repair the ceiling.

A contractor came out for an AC unit that was not working. The turnaround time was fast. AHS is very expensive though.

American Home Shield is horrible and I'm about to get ready to cancel them. When I call them, I'm still out a whole lot of money so there's no reason for me to have them anymore. I might as well just save the money myself then pay for whatever things that I need. I needed them to come over and look at the refrigerator and the stove but they couldn't repair it. Now, I have to go buy another refrigerator and a stove.

My air conditioner was not working and the contractor got it up and running. Everything has been fine with American Home Shield and nothing has been bad except for one little thing. I was supposed to have one sewage pump a year and I called a guy out. He didn't even need to fix anything. It just needed to be pumped and he did it but I never got the deposit back for it. But at the end of the day, I didn't know it was a problem. I didn't report it that way so it is what it is.

My experience submitting a claim for my washer and dryer was great. It was timely, and the repair person was prompt and told me what was going on. He had to get a part and he told me it would be a couple of days, then when the parts came in, he called and made another appointment. Now, the unit is working wonderfully. I really enjoyed American Home Shield. That was my first time ever using it, and I was very satisfied.

I've contacted American Home Shield via phone. They have contractors they assign the work orders with. The plumbing company called me. In the interim, they scheduled an appointment for them to come out. They came out and did what they would do. And we went from there. The individual I spoke with appeared to try to get the problem rectified. I've contacted them within because this was a follow-up trip. Unfortunately, they were coming back because I had some concerns. So, they informed me that it was within that 30-day window and that there wouldn't be any additional charge for me. The gentleman informed me that he would contact the company and have them contact me and schedule a follow-up. And he was very courteous.

I had a plumbing issue and the AHS representatives were very helpful. I had an issue with one of the companies they selected to help me because the first tech was not very good. He came to my house, knocked my door a couple of times and just walked away. He canceled the request. But I was in the shower at the time. So I had to call American Home Shield back and they routed me to another company. I got somebody in the next couple of days and the contracting company which eventually came was pretty good. The faucet had to be replaced, so they got a new faucet and they replaced the old one. Since then, I haven't had any leakage.

My refrigerator was bad and my heating system needed a new thermostat. I had good luck submitting the claims with AHS. I had no problems. They were really responsive and they got somebody right out here. It was a good deal and it worked out well. The refrigerator took a week to repair and the thermostat was one day. Everything's working fine now. I also didn't have to pay more than $125 for the claim. That was a good price.

The plumber put a new handle on the toilet because it wasn't flushing properly. And the chain kept on breaking. One guy came out and said he adjusted the chain. After a couple of days, the chain broke again. Then, they came out again and replaced some tubing and the fill pipe. Now, it's constantly running off and on after you flush the toilet throughout the day. They think they can fix this by whatever they're doing but it's not working.

My husband and I both work and every time we need something repaired thru AHS, it's going to be a two days off work trip. One day, the techs are just going to come look, then they got to get the work approved, and they got to come back. So, it's almost easier to get something repaired ourselves and not have Home Shield. Aside from that, one of the places they sent had a lady in their office who was so rude. When I was trying to tell her my problem, she didn't listen. She just responded. So, I finally had my husband call her and he told her that she needed to listen to hear and then she could respond when he got through talking.

American Home Shield is funky because everything has to be broken before contractors would come to take care of anything. I'm not gonna renew. They made sure they had it because there are a lot of things wrong with the place when they bought it, but they're not helpful. So, it's not worth it. I have to get somebody else in to fix it the right way. They only fix what's visible and they don't go further on. When there's something else going on, they do a superficial fix. But the recent tech took care of both problems. One was the icemaker's frame was broken. He fixed that. He couldn't fix the other one because it was an old stove they left there. And it just doesn't do well. Certain companies are better than others that AHS send out. Axis is good. The appliance company seemed to be the best one. The plumbing company was okay. They came out and fixed the problem that came with what they did, but I paid two deductibles.

I forgot that I had American Home Shield. I got to thinking about it, said, "Let me call them and see if there's anything they can do and help me." They made an appointment and had somebody to come out. It was easy. I had a bit of a problem this last time, but they made good of it. They had some guys to come out. They didn't have the parts, so they had to order it. When the part came, AHS sent another tech out. He came out and did it all backwards. So, I had to call back within 30 days. I would have let it go, but I had to pay for it so I went ahed called, and see if there was anything they could do.

Sometimes, setting up the request is better over the phone. That way, when American Home Shield charges you ahead of time, no matter what, the item is gonna get fixed. But it’s in the contract that we signed that we pay that upfront. My first two claims were terrible but this one went okay. The turnaround time could have been a little quicker but it wasn't that long and when the techs came, they had to order a part. So, it was about a week and a half, which was okay.

My refrigerator was leaking and I just got a new one through Lowe’s and I'm dealing with that part right now. The tech that American Home Shield sent out was very nice and I love that they have wonderful customer service.

I heard this clinging noise in the furnace. I called AHS and told them I needed them to check it. Their rep was informative. He told me that when you raise the temperature up and down, sometimes it does make that popping noise. But this is a new home, so I was unfamiliar with that. Having AHS is costly but their price is reasonable.

The furnace was making a noise. I called AHS and the guy on the phone took my name. Then they called me back and they got somebody out there quickly. The furnace is 22 years old and I wanted it replaced but the tech never replaced it. He kept putting the parts on and coming back. After he didn't get it fixed the first time, he ordered that part and the part didn't work. I didn't know if he ordered the wrong one or the part that he ordered was just torn up. But when I asked him what I was going to do for it, he said to keep it on emergency heat. And he said they'd have the part in a week or two. When I told him that my electric bill would be awful, he asked would I rather have heat or would I rather have a high electric bill. That was very unprofessional and I gave a feedback online about that. Then he come back out to the house and said that he'd seen it online. He told me he was sorry.

I've been very satisfied with American Home Shield. When I would call to file a claim, usually, someone picks up quickly and I've been very pleased with the reps. With their help, I would find out if the item is covered on my policy. Then they'd ask what's the problem and they’d find a provider that could do it. Whatever it is, the techs could say quickly if it's covered or not. They're usually very efficient and polite, too.

American Home Shield has gotten better. It used to be that I called and I waited forever to get on line. I was so frustrated before I wanted to scream. Now, things seems to be a bit better. They might have gotten more people working for them. On the other hand, some of the people that come out to service are good, but some of them I'm very questionable about. There are a lot of upstart companies that want to get started so they go through American Home Shield to get work. It seems like a lot of the people that come out just patch up jobs and they do the least that they absolutely have to. They jury-rig things to get things going instead of putting in parts that they should, but maybe that's what they're required to do through American Home Shield.

We pay a deductible when we call Home Shield, then they send a person out. It's good, and everything makes sense. It’s better than coming right out of our pocket for everything that we wouldn't have expected. Recently, the compressor went out on my air conditioner. I called American Home Shield on the phone and explained to them what was going on. It was expedient and didn't take a lot. The local repair then person called and made a date to come out. He came on time and identified that the compressor was out, then he waited and ordered the part. He came back in a couple of days, fixed it, and everything has been fine since.

We keep renewing our contract every year with American Home Shield because we've had such outstanding service. We had them in California when we purchased our home back in 2001, and when we moved to Arizona, we continued on with them. I've researched other companies, and nobody offers what American Home Shield does. When our water heater went out, they replaced it for us and it works great. They assigned Pruitt's Plumbing, and they're a great group. We've never had any problems with them. We've had multiple other claims over the last years, and the reps have always been really helpful and good. Next week they're sending somebody out to work on our dishwasher.

American Home Shield is good for older houses where problems come in. I had a recent claim for my dishwasher and they sent a company called AmTech to fix it yesterday.

Sometimes, it's a hassle depending on the situation but the last two visits have been okay. But we had one technician who really made it a heartache. Every couple of weeks, something would happen and he would fix something. He caused more of an inconvenience instead of just realizing that the dryer was no good. I also have another one that never got fixed. The microwave was gonna be replaced and the air vent up there was taken off by one company. They didn't put it back and said it was not their job. But they took it out to put the microwave in. How are they not gonna put it back up there? Then, when the other company came to replace the microwave, the air vent never got placed back. They said they can't do it because it was somebody else's work. I went back and forth and to this day, it's not replaced.

We had a leak in the sink. I did a claim to American Home Shield and Brick Street Plumbing came out. The tech changed the whole line. He had to replace both of the lines. The seals on them had deteriorated. It was still leaking after the tech left. It seemed like he did a good job at first, but maybe it was something that he didn't foresee. AHS sent another guy out and corrected the problem. I like AHS because it has come in handy a lot because we had a lot of heating and air conditioning problems through the years. We have to call them at least three times a year about a settlement.

I had a claim for the washer, dishwasher, and dryer. AT Appliance came out and I asked their tech about the shoe coverings and he said they don't have them and he had a very inappropriate attitude. For the dishwasher, he had to order a part and for the washer, he tightened some kind of belt on it, which was worn. He said that would resolve the problem but it only resolved the problem for one load. For the dryer, he said nothing was wrong with it, even though I told him it wasn't drying properly. He said the problem was the vent hose and they don't do that. But then, he offered to clean it for several hundred dollars. I replaced the hose on the back and the dryer continued to not dry clothes so I called back. Then, by the time he brought the dishwasher part, it was several weeks later and the dishwasher had started to leak. He said he didn't tighten a part. He was in and out of here several times and I had had it with them. I didn't want them back in my house but they had no other technician to offer me.

American Home Shield has been fine. We've only had two calls so far, but the people that they sent out have been really good. They fixed the problem. They came out for the toilet. It kept running, and they fixed that. I do like the way that the AHS office is very prompt in handling a situation or getting back to me. One of the guys that they sent out did fix the washer, but every time I called the office, I just got a voice mail. Nobody ever answered and they never returned my call, but once I got ahold of American Home Shield, then everything was taken care of.

Our experience with American Home Shield is good. Recently, we had something in the air conditioning. Submitting the claim was easy and straightforward. They handled it well. I just phoned up a person at Home Shield, and they took care of it. They were very good and professional. I'm glad it wasn't the middle of summer because they diagnosed at first as just the fan being not working. Then they seem to have to go back to get permission. Then the compressor was gone. So, they had to go get Home Shield's blessing, which took about 10 days. Fortunately, it's the middle of winter. So it was cold here in Florida. If it's in the middle of summer, I would have not been a happy camper. The negative experience was that wait time to get authority from Home Shield from the vendor. Overall, the service is not inexpensive, but it paid for itself this time without any problems.

My refrigerator was broken and the service provider came fast and checked it. But one guy didn't do the proper analysis and it took almost two months to solve the problem, which would have been fixed in a couple of days. They changed a part and forgot to put some coolant. The next guy came and said everything was okay but I said everything was not okay and he said to check for one more day. It was the same the next day and they said to wait for one more week and that their appointments were not there. After one week, one guy came and he said there was a problem they need to fix and to get another appointment, which was another two weeks and I was very frustrated. I've used AHS many times, but this is one of the worst experiences with the provider. AHS was kind enough to listen, but they said there was no other choice for me but to wait. The request had been open for a long time. But AHS tried their best to do whatever they can.

I used American Home Shield one time. I had some electrical things, and the electrician came out. Some of the things that I needed to be fixed were not covered with the warranty. It didn't do fixtures. There were problems with the wiring in the lights, and those are not covered.

Filing a service request with American Home Shield is easy. I just go online and do it. I pay the 100 bucks and they take care of it. Somebody usually comes out pretty quickly and they try to diagnose as much as they can over the phone. Their prices are getting a little high, though, but I understand.

My washers in the faucet needed to be replaced because the faucet was dripping. I went online to submit a claim to American Home Shield. I liked the site. I was given the name and address of the contractor, what time they were coming, where they were from, what the company was, and information about the company. They were professional and courteous. AHS is the way to go.

I called American Home Shield for my ice maker. The contracted company came out and the guy looked at it. He said that the ice maker component at the top was outdated and he ordered a new one. It took about a month and then he came back and put it in. This was on a Friday and he said that I should have ice by Sunday or Monday. But it didn't have ice by Monday. So I called them back and they sent someone else out. The tech did something to it and he said he had to get another part. He brought another part, put it in, and when he left, he said that I should be okay. When I went in, he didn't even have the ice maker turned on. So I turned it on. My wife and I had to run an errand. But when we came back, we had water all over the freaking floor. So I called them up again and they said that the guy was gonna come back out.

Our experience with American Home Shield hasn't been great being that the only companies they would be willing to use are people that came way later than normal. We have a one year old baby at home and we went without heat for about six days because they couldn't get someone else to fix our heater. So stuff like that has been frustrating my wife.

I had a claim that I submitted for a garbage disposal. It was a very good experience. Somebody responded right away. I've had American Home Shield for about a year and it's been really great. They have been a vast improvement from the last company I had. It has been nothing but smooth sailing working with them. When I have to submit a claim, there's a website that I go to and I can easily go on there and select the services. In the case of my garbage disposal, I was able to select that and put in that it wasn't working. Then within an hour, I received a text message and phone call from the contracted company to schedule an appointment. It was very fast.

The washing machine started rattling and sounded like it’d be coming apart inside when it was in the spin cycle. I contacted American Home Shield and paid the fee. They assigned the claim to a company that could not be reached and would not respond. So, I had to call them back. They eventually reassigned it to another guy. They got in touch with this second company and then about four days later, I got a call from the guy. They said the washing machine couldn’t be repaired. So they offered the cashout option. It took about three weeks to get that done and then the units were delivered yesterday.

American Home Shield is pretty good. They are able to schedule services very quickly by working with the team closer to my home. When I had claims for the furnace and electrical problems, they sent proper technicians and they addressed the problem. I like the contractor that came for the furnace. There was a fuse problem and the tech was able to detect it very quickly. He was very knowledgeable. He explained what was going on. He also gave some maintenance guidelines and how to take care of the furnace. American Home Shield is one of the best home warranty services. You can have them so that they can protect all the issues and for any unexpected failure, you are covered or you have somebody who can help you to fix the problem for your home.

A Sears tech came out to fix the electrical problem that we had with our light switch most recently and he did a great job. We got our problem resolved and we were pleased. But in the past, we had some issues with American Home Shield. We had issues with our air conditioner and they kept denying us. I kept calling and the people I spoke to did not understand. English was not their first language and I'm not putting them down for that but when customers call and they have a complaint or a problem that they need resolved and they're stressed, what loads the stress even more is when you have difficulty communicating with the company representative.

With my most recent claim, everything got done within a day or two and the contractor was good. He told me what he was fixing and why and he had the parts on the truck. I'm happy with AHS so far.

I had an issue with the hot water tank where it was running out very quickly. A tech showed up and he said he could tell it was a small tank because of the placement. It's enough to fill a bathtub and then that's it. That's just limitation of the tank. They said they can do some stuff to kind of remedy the situation but it's not broken. I wouldn't expect AHS to cover something like that but it kind of sucks that I had to pay $150 to find out something that could have been a phone call and maybe not have charged me that much. Somebody on the phone could have just asked me, ‘What's the size of your tank?’” I kinda felt like that was a big waste of money. After this experience, I'm kind of reluctant to call them out unless I know there's an actual issue but I'm willing to give it another chance still.

Budget Rooter came out for a plumbing claim and they couldn't help me. The tech said he couldn't put the light and he had to cut into the wall. I had another plumbing service and I let them do the job. I said, "Well, did you guys have to cut into the bathroom?" They said, ""No. We just took a little cam and went in there, and found out what the problem was. Your insurance is only gonna cover $1,500, so you gotta come out of pocket of $1,300."

One of the springs in my overhead garage door broke and American Home Shield had it replaced. I had to pay extra, which I wasn't expecting, because the man who was doing the repair told me that it would be wise to change the rollers on the track and have the other spring replaced because if the first one broke, then the second one is about to break also. So, I paid $500 out of pocket. The contractors were very professional in the two jobs that I had done. They were very experienced and gave me a lot of info.

Submitting a claim has been perfect but American Home Shield doesn’t let you know what you’re gonna have to pay before having a number in front of you that you have to pay or it's not getting fixed. The communication with the contractors seems poor as well as scheduling. They over-scheduled for the amount of time they're gonna take to be able to get there. We are now on our fourth person to come to our house for the same problem. So, the quality of work is not great.

I submitted a request online with AHS and I've requested a specific vendor to come out. It's the vendor that always comes out and they're very good. However, my issue hasn't been resolved yet. They had to order a part. They said they'll be in touch.

For my recent claim with AHS, they couldn't find a service agent in my area and they said that I could find one and get them approved, but once I started that process, it would be 100% up to me to find someone. I said, "No, I'm not gonna take that." They were able to find someone to fix the problem for me and he was excellent. He did a thorough inspection and checked out what I thought was a problem and gave me detailed verbal information about it. He was very good at his job.

For my recent claim with AHS, I had a refrigerator repair. I submitted the claim online and their website was very easy to use. Scheduling the claim was also great, a lot of it was over text and that was easy to do. The tech was also very nice and professional. He texted me his status when he was on the way.

My experience with AHS was horrible. My air conditioner would not go into defrost mode. I filed a claim through their website because it's hard to get someone through their customer service line. It's also hard for me to understand the customer service reps at AHS. Most of their customer service agents are third parties in a different country. I got a text saying that it had been scheduled. I was given a time. On the date for the repair, the contractor decided to come early. No one was there at that time. So if I was given a time between 11:00 and 2:00, they decided to show up at 9:00 AM. Furthermore, that particular contractor told American Home Shield that I would need to pay $400 to rewire the compressor outside. And that was not the case.

My experience with AHS has been great. I requested service and they were prompt to fix my trouble. They found me someone to come right away. I told them that my heating wasn't working and it was really cold those days that I called. They worked fast enough to get someone to come soon. And it worked. They came sooner than we were expecting. However, it stopped working right after. I had to call them back again. They came back the following day and it's been working okay since then.

They find ways where they don't have to pay. Every time I call for some help, I always gotta pay out of my pocket and it pisses me off. They don't cover anything. They took money and they weren't supposed to. They were supposed to give it back to me, number one and number two, the last time I had to file a claim, they said they wouldn't pay the whole thing because my furnace was too old. But if it had been 2023, they would have fulfilled it. My furnace went out in January 2024. They got away with that. They also had to replace something in my refrigerator. When I got my part, it was broken. I called and told them that. And this has been almost two months now. They said they were replacing the part. I haven't got it yet. It's March.

For our recent claim with AHS, our dishwasher was not working. The service provided by Clark’s Appliance Repair was fine. All he had to do was replug it in and reboot it and that was it. So far, AHS has come for anything. I don't feel like you get nickel and dime when you need it or, “That's not covered.” Anything I've called up, they've covered and had some appliance company reach out to me within the week and the situations have ultimately been handled. The people who have come out are courteous and they get the job done. There was a time I had to wait for a part for a couple of weeks, but it got done. I'm pleased. Nice to have AHS.

American Home Shield overcharged me for my plan, and ever since I renewed in December, they were supposed to credit back the amount, but I'm still waiting on that. I've had to call about six times, and they still haven't credited the difference back to me. Phone call after phone call, the reps are all from out of the country. Another thing is when someone has something that could make even more damage, they don't care and they don't have any contractors that will come out over the weekend. If someone gets something on the weekend, they might as well forget about it.

Apparently, the box on my HVAC went out. The tech who came replaced the thermostat. He was very nice and genuine. I filed the service request online to American Home Shield. Their website is okay. I just can't make updates on that. AHS provided me the name of the company that would be coming out. I did another claim to AHS for a light that went out in my kitchen. They were not able to assist me. When the contractor came, he stated that they can't fix lighting. I put the claim as electrical, and they were saying because of the fixture, they would not adjust. That doesn't make sense because it is electrical in the lighting.

The water dispenser on the refrigerator stopped working. I submitted a claim online with AHS and it was very convenient. I'm always big on having something in black and white. If I put it through online, then I can print it out that the order went through. But in the drop-down menu, sometimes it doesn't have what the issue is and it doesn't allow you to write in the issue. Other than that, I've been suggesting American Home Shield to others. I would like for the price to be discounted, being a veteran, and that's something I'll discuss when it's time for renewal.

AHS has been pretty good and timely. Whenever we had a claim, they handled the business.

American Home Shield had a contractor come out and replace the igniter in my oven. Four months later, the igniter went out again so I was not happy about it. I didn't want to pay for another trip out. But I can't go without my oven. I cook a lot so I paid another 80 bucks for another visit. It was a different guy that came out. He didn't have the part. The first guy used a generic igniter that you could use on any oven. The second guy said, "You could go with a generic igniter or you could go with the one that is good for this particular model.” I said, “As long as I'm not paying for the part, why don't we go with the one that's better for the oven?”

I had an my ice maker that was leaking. The longest part is getting someone out to work on it but once they do, it's great. The repairman ended up sealing around the thing and didn't have to replace it. There are not a lot of people that work under American Home Shield but if they can't get someone out for our AC, they are willing for us to use the person that we normally use. My mother and father-in-law signed up for it as well. Someone had recommended to them to sign up for it and I told them to do it.

My experience with Sears was not the greatest. The tech was very rude to me and yelled at me several times while he was in my house. He also refused to finish the job because he didn't put the dishwasher back where it was supposed to be and refused to hook up the water back to it. My husband put the dishwasher back in and hooked the water back up. He called American Home Shield and filed a complaint with them about it. They were great about it. They said they were gonna make a note that we didn't want Sears to come back out. They need to need to vet some of their service providers a little better.

American Home Shield responded appropriately. They did a very good job. They gave me an idea where the contractor was from, and what they were going to do. Made it known who it would be. They discussed what they found to be the issue and shared a couple of possibilities of what they could do and if they made a decision. They came and did a good and fast job.

We've had American Home Shield for several years and we've had several experiences with the dryer, stove and water leaks. 75% of the time, we had good service. 25% of the time, we had disagreement with what needed to get done. But eventually, they got done. We had a finished basement and it had a drywall ceiling. We had a light fixture mounted on the ceiling, and on each side, we had recessed lighting. We had two recessed lights. They would not turn on when I turned the light switch on. We have two light switches there and the lights were not coming on. I checked the breakers on. I'm not an electrician, so I know what to do.

I wasn't satisfied with the companies that American Home Shield contracted out. They came in and assessed the problem in two seconds. And they said I had to pay more money. So, I had to call another company and paid more money. I called another company because I didn't feel like going back and forth with them. They kept blaming it on the contractor company. I wasn't happy.

Buyer Appliance was outstanding. I called and they answered my call with a person immediately. They came out within a day or two. The young man that came checked it all out. I told him what the problem was. Before they came out, they asked me what kind of an appliance it was, and I told them it was an LG dishwasher. The tech fixed it, and then he thought it was done. He said it was the springs on the side. Then I asked him about the black stuff that it squirted all over the floor. He said, “I'm not sure I knew about that.” So he took it all out, and he said, “Oh, there's your problem. You got a leak of some kind.” He told me it would probably be 7 to 10 working days, but it only took three days for him to come back out. He fixed it, cleaned up every bit of mess he made, and left.

Up until this last time when we were dealing with our refrigerator, everything's been pretty good with American Home Shield. When we have an issue with an appliance, they send someone out, we pay our deductible, and they fix it. If they can't fix it, they'll replace with things that are similar. But with the fridge, they kept sending people out but it was never repaired correctly. Part of their policy is that as long as they got parts, they'll fix it. But to me, it's never getting repaired properly. They spent more money fixing it than what it would have cost to replace it. This refrigerator probably got all new parts in it, but from time to time, it's still making noises. Since it's been fixed, we are still afraid to fill it up because when we fill it up, we have to take everything out and do other things with it. The last time that we were waiting on parts, it took them almost two months to fix it. But overall, I would still recommend them.

American Home Shield is a good company. It helped out whenever we needed it. Other than that $125 deductible, that's not bad. It would save a lot of money in the long run. One of the dishwasher's elements went out. The contractor couldn't find the serial number on it because it was an older dishwasher, and couldn't figure out the right model number to order. So, they put a recommendation for a replacement dishwasher. The options were to get that same look or I could get a different brand, but I had to pay the difference. I got the one that was the same. I liked the replacement.

Everybody that AHS has sent out has been decent, except this one guy who was horrible. But it sounds like AHS contracts with people and they can't always monitor those people. At least they get them here. I had my microwave, washer, and dryer work done recently. The tech that came out looked at them to find out what the problem was and he said they have to order parts. The parts for the microwave and the washer came in so they fixed those. But the wrong part for the dryer came in and they had to come back on a different date for it. It was the same person every time and he was fine. I would ask him questions and he would answer. I'm a small-talk person, though, and he didn't seem like he was much into small talk.

Home Shield is a great company and they're reasonable as far as the monthly payment is concerned and the amount of money you have to give upfront before a technician comes out. It certainly would have been a whole lot more than $125 to have somebody come out here without them. My most recent claim was when McCormick Mechanical came out for my furnace that kept tripping my thermostat. The tech was very professional and he knew his stuff and the experience was very positive.

Right now, I'm very dissatisfied with American Home Shield. I had a leak in my downstairs bathroom. So, they sent someone out to take a look at it and provide a write-up of what the problems were and what may have been causing the water to leak from the ceiling. The representative was very cordial. He came out and he did do a assessment. He did give me some feedback on it, and he told me I would be hearing from American Home Shield concerning his assessments that he had written up. His company did a follow up. His company did reach out to me. He did send the information to American Home Shield concerning the damages. They reached out to me to advise me on how much it would cost to have the roof repaired.

The icemaker broke. I reached out to American Home Shield by internet. It was great not having to sit on the phone to get somebody. The tech who came out diagnosed the icemaker to be broken. They put a new icemaker in. I recommend AHS. Nothing feels better than to have something break and you're not gonna have to try to come up with 10 grand.

I had some leaky toilets, and submitting a claim to American Home Shield was great. The representative on the phone was wonderful. Since the repair, everything works perfectly. I did call them the day before wanting to add something, and they said it was gonna be added but it didn't get onto the plumber's list. This is my first time with American Home Shield here in Michigan. but we've had them for many years in other states too. I've always felt confident in them.

Sears came out for the dishwasher but there was miscommunication Sears and American Home Shield. I had to get ahold of American Home Shield several times on what was going on with the Sears people. The tech would come but he wouldn't stay very long and there were other times where there were parts that needed to be ordered. There were times where he did call me to tell me he was gonna be coming to do work on the machine and the dishwasher. I told him he couldn't do any work on the dishwasher because the parts weren't here. That was that and he didn't come. They didn't come in for a long while and the work order was put in November. The parts were coming, but they were coming sporadically. The very last one came in early January and it was for a control panel. At that time, they had already told the technician that they just wanted him to pick up the parts and take them back. American Home Shield just decided that they were gonna replace the unit.

I was not happy with Proline. They changed the appointment twice. When the tech came out, my dryer wasn't working. But when he left, it was working. He fixed something, but he said that he didn't do anything and that was a mystery.

My Appliance Repair came and there were a few appliances that they looked at. One was a washer and one was an electric stove. When the washer was on the spin cycle, it felt like someone was breaking into the house. It was completely off. It was worse than when I had a cycle that was unbalanced. They repaired it. They got the job done and everything's worked fine.

My experience with AHS has been good. They cover what I request them to come out and do, and it's been at a decent price. Redmond's Plumbing and Electrical came out recently and fixed a valve. Everything's much better now.

The first contractor I had come out to look at my furnace said that there's possibly some mold in there and I should get it replaced. I said, “I don't think so.” I had a tech from American Home Shield, Michael, come in, and he looked at it. He did a function check and made sure everything was doing what it was supposed to do, then he let the system run to see if there were any faults in it. He didn't find any fault and said he does not think there's something wrong with my furnace, that the first contractor was overstating it. That's part of their game, and Michael explained that to me. He also replaced the air vents, which was cool.

It's easy to submit a service request with AHS online and their website is very user-friendly. I’ve used them twice in the past month, once for a broken microwave and once for a broken toilet. For the microwave, I talked to the contractor on the phone and he was able to identify the problem without coming in. He was able to order the parts, then he came in. With the toilet, it was a common issue, so the tech already had the parts and it was a quick solution. Both of the contractors were very nice and they fixed my problems, which was the thing I cared about. Other than that, I would like for the fees to be cheaper. The monthly thing is fine, but every time the techs have to come in, I have to pay 100. So sometimes, I'd rather not pay that 100 and just pay 50.

One time, we tried to replace a range that was broken, and that was not a pleasant experience. The range that I had was $2,500 and American Home Shield couldn't get the part for it, so they said, “We'll give you a cash settlement.” The cash settlement was $700, which was what they estimated the value of the repair to be. I had to go out and replace the range with $1,500 out of my pocket. I argued with AHS. I spoke to half a dozen people in foreign countries. It never worked out. Other than that, it has been fine. I would call, talk to them, and they collect the service fee right away. They schedule a repair person and everybody that they sent has been good. This range thing was the only thing that I didn't like. I looked for other home warranty places, and I didn't find any that I really liked. So, I just stayed with them.

I have multiple properties with American Home Shield. Wiley Electric was over at Hewitt. We had some outlets that weren't working. The techs were able to get the outlets back working. So, I was satisfied with the work that was done. They resolved the issue.

I got American Home Shield in one of my houses in Las Vegas and I had a problem with it because the property manager complained that AHS usually takes too long to repair. One time, I had to pay the hotel bill for the tenant for three days because the air conditioning was broken and it was so hot down there. And once in a while, the property manager had to call their contractor to fix the problem. It didn't go through American Home Shield. I kept American Home Shield for the house in Las Vegas for four years because I didn't want to worry about repair but they didn't provide any good service. I canceled the coverage in the house in Las Vegas after I got a new property manager because the new property management company would cover the repair. The management fee was a little bit higher but the coverage on the repair was up to 15,000. But I just saw the advertisement regarding American Home Shield and they gave some discount.

Having AHS, I like the accessibility to the subcontractors. I moved to a new location and I didn't know any service providers. It's easier under the umbrella of them to pick somebody to find a service provider. Most recently, the water tank was leaking from the top and Sigmond Plumbing came out for the replacement. They were fine.

When I turned my faucet, it won't completely go off all the way so I called American Home Shield. I went through the automated system and for the most part, the claims process was easy. Giants Plumbing came and the gentleman was fast and efficient. He immediately knew what the problem was when he looked at it. But before this claim, I thought I wouldn't have to pay that much and I still ended up out of almost $300. That's what the hot water heater cost but it never said why I was paying $300. Other than that, AHS is useful to have.

The touch panel on our oven went out and the off button stopped working. When I submitted the claim, I did it online. The website of AHS was very straightforward and easy. We were pleased with the tech. He was efficient, quick and communicative. He replaced it. When we renewed with AHS, the claim amount had gone up from 100 to 125. When I questioned them about that, they committed to the basic level of 100 again. There was no increase in ours and they were willing to keep our business. We're pleased with AHS. However, we thought a hot tub outside of our house was covered. If we had known it wasn't, we would have purchased additional coverage. But that was the only thing that I was not pleased with, everything else has been communicative and straightforward.

I called American Home Shield and they got somebody out here to fix my furnace. I had another question ‘cause they didn't tell me what time. American Home Shield contacted them, figured out what time they were coming in and told me. I was very appreciative of the customer service. The technician was awesome. He told me what the problem was and fixed it. I just purchased the house and had American Home Shield on it. They sent me a welcome gift which was an awesome gesture.

Our heaters started fluctuating heat a little bit. I went outside and noticed the upper part of the furnace didn't have any power in it. I called it in to American Home Shield and a guy came out. He took a 10-minute look at our furnace and said nothing was wrong with it. It just needed a service. He did the service then came back in 15 minutes. He said he was done with the service and that it was working again. I went out and told him the top portion was still not working. There was no power in it and it was not blowing heat. He said it was not a part of the furnace and American Home Shield wouldn't authorize it. I ended up spending $300, but it never got fixed. He said that there was nothing he could do. American Home Shield sent me an email asking if the issue was resolved. I emailed them back on that form and told them no. They said the case was pending in it. 15 minutes later, I got a response that the case was closed.

They send out contractors that are lazy, dishonest, or unprofessional. It doesn't matter how the customer feels about the contractor, AHS doesn't allow you to have a say. We do pay for this service, but can't choose a contractor? Even when I point out the bad reviews a particular contractor has, it doesn't matter. You're stuck with their pick to perform the work with a $125 service fee or go on your own and pay 100% out of your own pocket. Even insurance companies give you a choice of providers! But, even though they have customer service agents from different countries, I've never experienced an issue with an agent's professionalism and willingness to help you as best as they are able/allowed to.

The contractors that American Home Shield has are not too reliable. I've been having no call, no shows. They scheduled me for an appointment and for Brick Street, nobody showed up. I'm not satisfied with American Home Shield. They don't even contact me, whether it's, "Has somebody been there yet?" or "How is it going?" I'm not getting feedback from them, and they keep deducting money from me monthly. I have even planned to cancel them after they finish fixing my faucet.

I'm comfortable with American Home Shield. I don't have to worry about something going wrong, and filing a claim is very easy. When everything defrosted in my freezer and my refrigerator stopped working, I went through them. They told me that Accord Appliance was notified and that they would be notifying me or I could call them and make an appointment. The tech they sent was a really good guy. He tried to fix it several times, and it would get fixed for a while, but there was a coolant leak. He put new coolant in and tried to fix it, and then it didn't work. He put in some dye to see where it was leaking, and it was blowing out. The coolant leaked everywhere and was all over the place. It was unfixable, so I got a new refrigerator.

American Home Shield came in and tried to discredit the call from beginning to end of the whole thing. But I am getting somewhere with it. I just had to be intense and stay with the project. They don't make it easy. I'm sure 75% of people give up. The first two companies have been horrible. But somehow, because we had to escalate because I had to fight, I ran into a good company. So, I had a second call. I just asked for the better company, and they AHS it.

1. Requested HVAC service one time, technician came, to take a look, I said there was a leak, instead they said I need to have it cleaned, and it will cost $400 cash. Nothing was done. Plus I paid $125 for the issue that is supposedly covered.

It's good that I could just call American Home Shield when I have issues and a contractor would come out and fix it. The recent issue is still not fixed because there was a part I needed to add to it and I haven't done that. Other than that, the technicians explained and were courteous.

American Home Shield was on promotion. I said I would give it a try. The heater didn't work. I called AHS and opened a claim. I talked to a live person. He opened the claim for me. The contractor diagnosed the issue and fixed at the same time. They replaced some parts. But I'm not sure it's completely fixed, because if I turned on the heating, sometimes it didn't come out right away. And I need to go back and set up the temperature. If you want the room temperature at 55, you need to turn higher than 55 in order to get the heat. One or two times, the heat didn't come out, even when I turned to 63. A couple of times, I would need to go back and reset again.

I feel protected because American Home Shield protects anything that happens in the home. I've been with them for five years and they've been good. I care about the service a lot. But it's important to me for pricing. Last year, I paid $49 but my service fee was 100. Because it would go up higher, they decided to put me on a lower monthly plan. $38. But my service fee went up to 125. I was willing to deal with that just to stay with AHS. That they were willing to work out with me with the price was important. I would like to stay with AHS as long as it's still affordable for us. There was one time when I had to wait because of the part. The technician waited for parts to come in. Other than that, AHS has always been punctual.

I like the plans that American Home Shield offers and I like to have my appliances secure. The service is amazing as long the right person came. Recently, I had experience with my refrigerator. I've been calling for the same claim many times to AHS, worked with Hornet Appliance, the same technician, repeatedly do the same thing, but didn't fix my refrigerator. He was rude and condescending. So, I requested someone else. He came to my house before. He's an old man with more experience and fixed the problem. He did the right thing. The first guy said he knew what he was doing, but he got a screwdriver and started poking the ice from a refrigerator. We had to say, "Easy. Don't break it." When the second technician came, he used the proper tool to melt the ice and do everything right without banging on my appliance.

I had a claim on my heater with my pilot light. I submitted it by phone and the rep at AHS was very helpful. I talked to a lady and she pretty much got right on it. When the tech came out, it was easy for him to diagnose the issue and he was very helpful as well. I would recommend AHS. I have never had a problem even if something happened and I called in. The only thing is, I had a 30-day grace period where if something happened, I wouldn't have to pay that fee, and I did not know that. But nothing ever happened within those 30 days for me to have to resubmit an order for the same thing. Other than that, sometimes when I would call in, I couldn't really understand the AHS reps. But they were good.

We had an HVAC system that was 20 years old and it was completely dead. AHS sent out someone to look at it and the tech couldn’t even get it to start to try to determine what the problem was. AHS wanted to have him install a new condenser, which was very expensive, and see if he could get it started, which was ridiculous because they probably were gonna end up replacing it anyway. But in the meantime, as all this went on, weeks would go by, because the condenser takes a couple of weeks. And then you gotta get the guy back out. I have a husband with a heart problem and I explained that to them. I said I can't go weeks without air conditioning.

American Home Shield sent a guy out for our microwave and the guy said it needed to be replaced. So, we had to wait for a replacement and it took a couple of weeks. Then, we had to have our garage door fixed. Again, that was a couple of weeks. My husband put in the order and we were going through a family crisis at the time. We asked the tech not to show up here and that he should text us. He showed up here on the day of the funeral and he had to reschedule it for a few days later. The guy came back and he came from Tulsa. We live in the middle of Oklahoma City and he made two trips here because he came on the day that we were having a funeral. So that made zero sense, and I felt bad about it.

Water had leaked into my tankless water heater and shut it down. The plumber came out to check it and tried to dry it out but it didn't work. So, he called me later on and told me that American Home Shield denied my claim. The first person that he gave the claim to didn't even file the claim until the next day. Whoever it was just told him to say they were denying it like it was their own money. They're terrible. The techs come out to check and if it's fixable, they'll fix it. But if it's something that's not fixable, AHS will just deny a claim. My argument with them was why I even have them if they’re just gonna deny my claim.

The control board of my oven failed and it was over the weekend I figured out my oven doesn't work. I submitted a claim and then American Home Shield called to schedule my appointment. I waited 10 days or so before All Brands Appliances showed up to my house to say that my oven didn't work and they would order a part. Four days after the guy confirmed my suspicion that my oven didn't work, he called me back to ask what color part I needed and about a week later, I got no update.

Appliance Protection Services, the first company that came over, saw the dishwasher and the leak to the basement from the dishwasher. They said it was a dishwasher issue so they would need to replace the pump of the dishwasher. And after more than 15 days, they were able to replace the part. We thought it would work and we kept it in place. But the leak happened a second time. I requested another service and somebody came out. The repair people said the part replacement did not work and they could not figure it out. They asked for a second opinion and another company came out. The guy was rude and banged our door. He closed it hard and my wife was scared. She called me and I told her she needed to let the guy go. He left and reported that there was no issue at all.

For the most part, American Home Shield does cover certain things but there are times when they find a loophole to not cover something. We had a claim where Clubs was the second opinion that had come out. The first company had told American Home Shield false information about what had happened. The second company said that my husband had adjusted the showerhead. My husband wasn't even home at the time that this happened. I was in the shower. I adjusted the showerhead and the whole pipe fell out of the wall. They said, “Oh, well, it's from overtightening.” We have never tightened it. That was the way it was when we moved into the house. The only thing we ever changed was a showerhead and not the shower arm. The whole shower arm pipe had broken off from the fitting in the wall due to corrosion.

The temperature kept going down inside the refrigerator. I called American Home Shield and they sent a guy out. The motor was gone in the top part of the refrigerator. They replaced it and it's working fine. It was the first time I'd ever used AHS and I've been with them for four years now. AHS works. I had a friend who lives up the street and she was the one who recommended AHS to me and said that everything that she's ever called them out to do, they came out and did it.

I love AHS. Their customer service has been very nice. They've been very polite and professional. Their service is faster than any other service I've ever had. It was faster than if I had called somebody myself. A&M Valley Appliance came out recently for our claim and they were very professional. I had an issue with the ignition on my stove. The burners weren't working and I haven't had any issues since they fixed it.

Sears came to the property twice. One time was to fix the washing machine and the other time was for the dishwasher. When you would start the cycle, the washer would get to the spin cycle and the drum would just beat really bad. It sounded like the drum was about to come loose. I just went online and did the claim to American Home Shield. It asked me for the make and model of the washer and what the problem was. I submitted it, and then Sears called me.

I was gonna call AHS about my recent claim because I don't think I should have gotten charged for it. The plumbers came over but it had rained and there was four feet of water. The plumbers couldn't look at it and couldn't do anything because there was so much water. I got charged for it and they wouldn't cover it. I think I should get my money back on that one. I also had to get one of my stoves fixed but their guy couldn't do it. I ended up paying someone to do it and they didn't rebate me anything. They could have been a little fairer on the stove issue because they didn't have anybody who could work with a vintage stove, but that's what I have.

My experience with American Home Shield is always great. It's efficient and the last one was very fast. The techs repaired the garage and we're happy that it got solved. The technicians, in general, are fast, responsive and knowledgeable. AHS should continue to build the business as it is.

My experiences with American Home Shield were not that bad but the recent one was the worst. We had this furnace and, basically, we were out of gas, like we didn’t have heat at home for a week. I reported that and they had a technician look at it. There was this part that was problematic so it was turning the igniter off and on intermittently. I had to call that technician and American Home Shield multiple times last week but still, I don't see the status moving forward. I talked to American Home Shield's representative yesterday and they said they got a contradictory report from the technician. The first sentence said there were no mechanical issues and the second part said that the igniting system was intermittently working. The customer service representative didn't know what intermittently meant and I had to explain for 10 minutes that it meant it didn't work so, there was a technical problem with the unit.

The claims process has gone pretty good, except for one time I called them and then I didn't need the service so I called them back before they came out and they still wanted to charge me for coming out. I didn’t like that. Also, when I call them, the representatives are in a foreign country. But other than that, AHS has been okay.

I had a blocked-up toilet and I went online and put in a claim with American Home Shield. They told me who was coming and gave their phone number. T Mayes Plumbing and Heating came out and they were fine. I've been covered with American Home Shield for about 10 years and as soon as you put in a claim, they find somebody to come out. The cost goes up every year, though, and it's very high.

I sent in a claim and they sent me a text message saying that the contractor would contact me. The contractor came the next day. They took care of business and fixed the problem. I like being able to call American Home Shield and they'll send somebody out. The person that come and check it can tell me what it is and what are the cost. I can contact somebody or use them to pay the difference or pay the full price. But sometimes I don't know what the money that they are pulling out from my account.

AHS is responsive and very quick. True Vine Appliances came out recently for the leaking dishwasher and it went well. AHS is a good thing to have. But it's running a little expensive right now. They've upped the minimum charge to have somebody sent out. It started at 50 bucks, then moved up, and now, it's $100 just to have them show up here.

The contractor that came out was very good. They unclogged the drain and the garbage disposal. The service is good.

I set up a claim online with AHS and Shreier Electric was out most recently. I needed them to come back out because there were some lights that were out and they responded quickly. I would recommend AHS.

We initiated a claim for the AC in December and AHS linked us to a company. They neglected to come to the property for a whole month while the unit didn't have AC and the tenants have a baby. We kept calling AHS and they contacted the contractor. After one month, the guy came and said that the ladder had to be extended and could not access the unit while the other contractors constantly go on the roof. I called AHS and the representative told me that because they could not access and this is a compressor that needs to be replaced and it's covered by the warranty, I could go ahead and do it and they would cover my cost. I went ahead and contracted with a separate company. They went to the property on the same day and fixed it. I paid them $1,600 and I contacted AHS and they refused to reimburse me. I sent them a letter saying that they have 45 days to reimburse me. Otherwise, I'm gonna take legal action. I'm still waiting for the response.

The RJ Garage Door Service tech did a pretty good job on my claim. We had to do a couple of adjustments and he knocked it out and it went fine. He fixed what he could fix and gave us some insight as far as what else needs to be done. But I don't like American Home Shield. I have a lot of issues with them. We've had multiple things that should be covered. We have another house that they're covering and we have a pool. The pump is supposed to be covered under the policy but they're denying the claim, which makes zero sense. Also, every time we put in the claim, we have to pay for it and then, if we want a second assessment, we have to send someone else out and they charge us again. There was an issue with our washer and dryer at my other house and they said it was the motherboard but it wasn't the motherboard. We had to have people out twice and they charged me twice. They said they're gonna reimburse me but they never did. It's been a battle trying to get anything done.

The contractor, McLain Plumbing, was professional. They resolved the issue expeditiously. If you buy a house, insurance should be provided by the seller of the property because when you purchase it, you don't know if everything was disclosed. So, you have coverage.

I had a damaged faucet. I went on the website of AHS, submitted the claim, then American Home Shield assigned Advanced Home Services to me. They were horrible. I paid for this service for my convenience but I felt as though they were trying to repair my situation based on their convenience. From the moment that the initial plumber came here, I felt as though he was already setting up the fact that it was going to be something that was going to be delayed and that they were going to do it when they got ready. He said he had to submit the claim to my insurance company, then they have to approve it. He was making it sound as though it was a ordeal as opposed to something very simple. I told him that as a customer of American Home Shield for years, I knew the process and the way how he was making it sound was not what I was used to.

We have an old HVAC system and the condenser coil went bad. It started to leak, so we had to call somebody to come in and fix it. The process with AHS took a bit of time from start to finish because we used a technician to come out in the fall who said that we were a little low on the refrigerant so they'd pop us up. Then come January, they said we were completely out. So either we were going to have to spend $70,000 in repairs or we could get a discount on a system replacement. We chose to go with the system replacement but I was a little disappointed with the process.

My recent claim with AHS was for the dryer. The tech who came out was excellent and very professional. He fixed it that day. It was a very good experience this time, but I've had times when I've used it that I have not been happy with them. But that was in the past. AHS seems to have worked out some of those kinks. It just depends too on the contractor that comes and does it for them.

Our experience with American Home Shield has been good. It takes a couple of clicks and you can get somebody out. We found that they've always taken care of issues. There have been some vendors that weren't great, but it wasn't American Home Shield. Edelen Door & Window is great. This is the second time that they've been out. There were two different garage doors that they've worked on this year. Their guy spent an extra 20 minutes programming my car and my wife's car to make sure all the openers opened and closed. There was AAA, too, who worked on our refrigerator and I called them. They replaced a part and it was not working. It was working the opposite. It was more broken. Everybody's been great and they have now come back out and fixed it, but it was a little annoying.

The contractor took a week to resolve our plumbing leak because they had to order a part. But the customer service at American Home Shield is usually quick. The guy I talked to talked me into another re-upping. It'll go on my credit card, and I’ll get $100 off for renewing early.

Atria Service Appliances fixed my stovetop and microwave. It took two weeks 'cause they had to wait for parts. This was my first experience with AHS and it was very pleasant. However, their website is problematic for me so I don't go in there much.

My experience with AHS has been good. I've had four problems with the house that I bought and using their online app, I was able to request services and had someone call either that day or the very next day. And service had always been within a few days of that. The techs have been good too. Timely, courteous and clean. My Appliance Repair came out recently for the dishwasher and they did great. They identified the problem for me, got the part and within a few days, were back.

I loved both of the people AHS sent. The plumbers and the appliance repairman were awesome. I had a leaking pipe in the basement and they replaced the pipe. It was done in two visits because first, they had to figure out what they were looking at and then they scheduled to do the repair. If I have any future repairs covered or not, I will definitely be calling them.

When we first signed up for Home Shield a couple of years ago, somehow my phone number got linked to the account, even though my wife handles all the Home Shield stuff. So every text message from anybody from American Home Shield came to me, and I had to forward everything to my wife because she handled that side of everything, including all the appointment changes and schedule issues. We had one issue with our refrigerator and it was three or four times a week I was forwarding stuff to her. I called American Home Shield half a dozen times and tried to get my contact information updated and changed so they would just contact my wife directly. Every time, they said they would and every time, it never happened. That was the very beginning of it.

I made requested service via email through my account for a stopped up toilet. I also sewage backing up into the shower and sink., was promptly charged the $123”5 service fee. Two days later the plumber came out. Listened to my complaint for five minutes. I was told he wasn’t allowed to check my septic tank. He left. I tried to contact American Home Shield to no avail. I ended paying another company to replace my septic, I’m a Disabled Veteran on a fixed income, American Home Shield is a horrible company. I wouldn’t recommend them to anyone.

Our Kenmore refrigerator stopped working. It wasn't cooling, and there was no ice. It went on for a couple of months with American Home Shield sending someone out to try this and that. We just got tired. My mother is elderly. So we went out and purchased a refrigerator independent of American Home Shield. But in the wait, I was advised that reimbursement was possible if JDS came back out to try another repair on it, which they weren't able to do. I was recently in contact with American Home Shield about possibly getting reimbursed. I was told a check could be issued within 14 to 21 days. But it's been a process. I'm not all that hopeful.

I typically communicate well with American Home Shield. Back and forth, it has been fluid. I like that. They reach out to whoever they need to reach out to, whatever the service required is. It depends on what the problem is at the house, but they reach out to them quickly. That's the good part. The bad part which is partially their fault is I've had two issues now with vendors and I don't know if it has been the same vendor both times. The vendor has not been contacting me. I don't live at these properties. The vendors couldn't just message me. They gotta call me or my tenant.

I had a leaky shower valve. I turned a claim into American Home Shield, they referred me to a contractor and they contacted me. Those guys were awesome. I highly recommend the service from AHS. They were outstanding, very easy to deal with, and efficient.

My dishwasher was not working and the first time the guy came out, he told me that it was because it had not been properly cleaned. So he cleaned it and then he told me that it should work. Later that day, I ran a cycle and it did not work. So, I went back online and said that it still wasn't working. The guy came out again and said it’s gotta be the motherboard. So he ordered the part. It was on a Friday and he said it would be in on Monday. He scheduled the appointment to come out on Monday and I got a text message from Sears stating that my technician would be out between the hours of 9:00 and 5:00.

When you call American Home Shield on the phone, there seems to be a wait time. Sometimes, you just wanna speak to a person. But I like the convenience of being able to call as well as go online. It was probably three weeks before we even heard from the first person that we were assigned to. The first person said they were sick and didn’t even notify us that they weren’t coming. So, I’d taken a day off work and waited. They said they would be out on Monday. But I never saw anybody. So, after that, my husband and I got a little hot under the collar. He did more than I did. It's hard to have a family at home and you can't cook.

I'm satisfied with American Home Shield. It's low cost and the service is good. One time, they had someone come and replace our heat pump.

I bought a janky house and some techs Mickey Moused the AC so it could pass the code because they didn't want to pay for it. And they tried to get my mom with carbon monoxide. So we had to call AHS out because those guys triggered the wires, too. If you turn on the AC, it heats up the house. So they intentionally did that so that it could be wired to set it on the on setting for the heat. But AHS sent out a contractor who came out and fixed it. The service was good.

I saw a leak in our kitchen which was a bubble in the wallboard of the ceiling. I called American Home Shield and they had someone come over within a couple of days. The person who came out cut open that hole where the water was coming through there and said that when he looked up there, there was plywood up there. He said he could not cut through the plywood to take care of the leak, and that I would have to call American Home Shield again.

I love AHS. They do their job and when I use the service, I'm always satisfied. A couple of times, I had to pay out of pocket. But the vendors are very good and I never had a problem. I wish AHS would lower my payment and a couple of people tried to get me to leave them and go to the ones they have. They said AHS is a little bit much. But I tell them that I'm comfortable with AHS. It's a very good insurance.

American Home Shield has been good. It's not a terrible service. It's well worth it. Our refrigerator was messing up and our washing machine went out. The weird thing is, they could have fixed the refrigerator, but they chose to replace it. We upgraded to a better refrigerator for 60 bucks out of pocket. They gave us the value of the refrigerator because I didn't like the one that they offered to replace it with. But on our washing machine, they've almost paid double to repair it than what the washing machine cost and it's still causing issues. So, they're good. It's just their processes don't make sense sometimes.

I had a leak under the kitchen sink. It was pretty easy to navigate to the link to submit a claim. Then I got a text message confirming the date and time. I wasn't at the premised when the contractor came out but the tenant texted me and let me know it was fixed.

American Home Shield is very easy to use, going online and saying, "Hey, this is broken." I check the boxes and then I get an instant automated response. Then they tell me who my person is gonna be within 30 minutes. I haven't had any problems with the services that I've received. So, it's very smooth. I'm very happy with everything. The technicians were professional very good. They were very, very pleasant.

The light in the microwave wasn't turning on. I submitted a claim through the website, which was pretty easy to go through. When the contractor came in, they did a quick test and then left. But the first guy misdiagnosed the problem. The second guy had to order another part. It was something that the first guy didn't test. It took about three weeks to fix it. I've only used American Home Shield for a little bit. But as far as I've used it, I was pretty satisfied. They follow through.

When I submitted a claim, it was quick and pretty easy. You're not talking to a live person, but they will ask you what you need, and you tell them, and they will go ahead and take that money and then tell you which service will be contacting you. The contractor will contact you in the next 24 hours and set an appointment, and then come fix it. My last work was for an electrician for my garbage disposal. The switcher was not working so he had to come fix it. He was on time. I wasn't even home when he got here, and he was kind enough to wait for me. Then about 20 minutes, it was done and it's been working perfectly ever since. Everyone that I've been getting from American Home Shield has been on top. But when I first started, I had an issue with my AC and I had a couple of techs that wasn't doing it, but they ended up changing a different company, and they came in and got the job done.

I had a faulty dishwasher and there was some confusion as to whether it was the plumber or the appliance guy. They went back and forth. Nussbaumer was fine but Express Appliance didn't communicate well and the worker who came out relayed the wrong information and it turned into a nightmare. As a result, I've been without water in my kitchen for three weeks. The plumber turned it off at the kitchen sink. He said the dishwasher was so bad that it was going to keep leaking and he didn't want it to cause damage. They had to order a part for my dishwasher once the whole issue was figured out. Hopefully, it'll be resolved tomorrow because we finally narrowed it down to the appliance and not the plumbing. American Home Shield is fine and I love it. I’ve had it for a year and I fully intend to continue it.