American Home Shield Reviews

More things seem to be covered than with other warranty services. So, I appreciate that aspect of American Home Shield better than others. One of my air conditioning units was not functioning. So, I scheduled an appointment for AHS to send a contractor out and look at it. The guy showed up, checked it quickly, went outside, figured out the problem, put the parts in and was ready to go. He's a nice guy. Everything went very well.

I was with Choice Home Warranty, and I just switched over to American Home Shield in February. I had a really good call with the customer service person that I talked to when I first called in. I was told some of the differences between AHS and CHW. I was impressed, and there are things I didn't really even know about. She said they cover everything completely after the $100 that you pay. At CHW, it was only up to a certain amount. So when I got my new air conditioning unit, I ended up having to pay $1,800 for it on top of whatever they paid for it. It was interesting because the $100 service fee with Choice Home Warranty, you pay that to the serviceperson. With AHS, they take the $100, and they take care of all of that, which I thought was interesting. The day before they came they had taken the $100. It was very convenient. The only thing I thought was weird was that they paid them before they did anything. That was concerning.

I ordered an inspection on my furnace last Friday. The contractor came out and the tech said he wants to replace it because it's 27 years old. On Monday, they called me and said what did I wanna do. I told them I didn't know what my options were and they thought I would be getting a message or email from American Home Shield. I called American Home Shield this morning and they said they hadn't heard from the contractor. I haven't heard anything since then as to whether American Home Shield is going to repair it or replace it. I've never had this problem with them. Other than this, I would tell others they're a fine company and they would be a good investment.

It was a Saturday when I had problems with my water heaters. One of the hot water hoses busted and I had to shut off the water off. The only problem I had was trying to get the contractor, Ferguson and Son's, out here because American Home Shield said it wasn't an emergency. AHS called them and they called me back and told me they were on the way. Everything got fixed and it worked out fine. AHS does what they promised they do and I'm very content with them.

I had a few outlets that weren't getting any power and I tried to reset in the box, but it wasn't working. So, I issued a ticket to American Home Shield for someone to come out. I did it online. It was the easier way. Their website is straightforward for someone who knows a little bit of computer. As far as the turnaround time, they called me within 24 hours for an appointment. When the tech came, he asked me what the problem was because the AHS website doesn't let me put what the issue is. They just wanted very little bit of information. So, I explained to him what the issues were and he tested some outlets, and then he went to the box. We have a generator junction box and a regular junction box and, apparently, the switch was flipped in the generator one. That one was fixed within seconds.

I had a toilet that was continually running and causing me large water bills. Advanced Home Services came out and found that the stopper was kind of rippled. They changed it out and everything went fine. Joe was the tech who was sent out and we've had him sent out several times from this group. He's always great. He takes care of business and answers my questions if I have any. I asked him if the Clorox tablets that are made to go in the toilet should go in the toilet and he said that that was why I had the problem that I did. The tablets have chemicals in them that eat the rubber off of these stoppers, which nobody has ever told me. He's really professional and he's no nonsense, which I really like. But I wouldn't say that I've never had problems with technicians that are sent with American Home Shield. I had a contractor long ago that if they were assigned to my house again, I would call back and ask to have someone else assigned.

We had a leak and the tech they sent was very professional. He figured out the problem right away and was respectful when he talked to us. I'm happy with AHS. They've always been very efficient.

I've used AHS before and every time that something has come up and I put in a request, they're quick on getting somebody out here to diagnose exactly what's going on and do whatever their process is. The washing machine that I had an issue with took a week or longer because they didn't have the part and they had to order it. But I understand stuff like that.

My air conditioner's board blew. AHS dispatched the local service provider. The tech checked it out and gave an estimate. AHS approved it. Having them saved me a boatload.

I was very pleased with American Home Shield. We had a pipe leak and it was a bad one. So, we had to shut the water off. I called in and put an online repair in. I got a call within a couple hours from the repair company. They said it would be three weeks before they could come and fix the repair. I said, "Oh, that isn't gonna work." So, the repair company suggested that I contact American Home Shield back and see if they can do anything. So, I called American Home Shield and explained the situation. The representative said, "Okay. Hold on. Let me see what I could do," and put me on hold and contacted the repair company and did some magic. He got the repair company to come out the very next day, and they fixed the leak. We were down for just a bit over 24 hours, which I thought was outstanding.

American Home Shield's service has been very good. They need a little coaching once in a while because their workers aren't all top-notch. We had a shower valve that they couldn't repair because I screwed it up before I called them. We finally got it fixed. I had to call another plumber. I had another shower valve that they fixed just recently. It went very smoothly. Overall, AHS helps you take care of the big stuff. The process is pretty good until you get to the point where they don't cover something. They call you back and tell you that you gotta call them up later and ask them why they haven't done it.

I like the timeliness and the professionalism of the people that AHS sends out. They get somebody out to you fast and I'm very happy with AHS. My most recent claim was for a microwave that wasn't heating. I submitted a claim on a Saturday and the tech from Optimum Appliance came out on Monday and resolved the problem Within 15 minutes.

I had a bad experience where AHS canceled my contract and wouldn't pay me a prorated refund. But, bigger picture, it spurred me to to do the math on whether it makes sense to pay AHS, at least in my case. Let me share:

I had a dryer issue. The tech fixed the element. AHS is on point. Everything is what they say.

When Sears called me for my dishwasher claim, I was able to let them know there was a spring in the door that broke. The tech called and let my wife know exactly when he was gonna be there. The tech brought one with him and fixed it. It was very timely and well done. For the first two years, it was hard to make a claim with AHS. But this time, the way that was set up on the internet, I was able to get in and take care of it really quickly. It was 10 times better, except for the fact I couldn't put in there that there was a spring in the door that was needed. Other than that, it worked very well.

I had a claim for the refrigerator with AHS. At first, I was really upset because the job didn't get done by the first contractor. I had to go through all the rigmarole in order to convince American Home Shield that this guy didn't do the job. I was really disappointed. I kept calling AHS. They hired someone else. He came in, did the job, and all was well. The second guy went ahead and got the part. It was approved.

When I submitted a claim with AHS for the water line, they scheduled it immediately. But it was a week later that the techs could come out. When the tech came in, he was done in 20 minutes. It was a good experience.

My garbage disposal was leaking. When I submitted a claim with AHS, I immediately received a message saying that someone was gonna contact me to schedule but I didn't receive any calls for a week. I reached out to the technician and he immediately called me and we scheduled. We were scheduled for noon but the tech texted me early that morning if he could be here earlier if it worked out for me. He got here around 10:00. Everything worked out okay.

My AC wasn't working. I called American Home Shield, and the young lady got me set up with an appointment. She gave me the name of the contractor, the phone number, and she told me that somebody would call me within 24 hours. She was really nice and took care of me. She answered my questions. The tech came out that Saturday. He checked out the outside unit. He pulled the thing out and he showed me what it was. The tech was very professional and knowledgeable about what he was doing. He told me I had 30 days to call him back if it didn't work or if I had any problems with it. It's functioning very well now. If you don't wanna pay a whole lot of money when your stuff breaks down, you better get American Home Shield.

Absolute Appliance Services has been out twice to fix our ice maker. They've replaced the ice maker, but I still don't have any ice and I don't understand. It's a brand-new ice maker, and they changed the water line the first time. We called them, and they can't get here till Thursday. Other than that, they're great. They've been responsive in letting us know when the ice maker came in, because they had to wait for the piece.

Every few months, the AC just stops working. We turn it off and hope that it'll turn back on after it thaws. Sometimes, that works. Sometimes, it doesn't. We called AHS and it was fixed.

I've been happy with American Home Shield. So far, everything has worked out as they promised. They sent out the repair people and they have been great. Right now, everything is working well and if not, Desert Mechanical told us that they will come back out and warranty their work.

My microwave went out and it was three years old and out of warranty. We called AHS and they sent somebody out right away. But, the part that they had to order, it took them a while to get it, like four weeks. But when the tech got it, he came out here and put it in, which was last Friday. There was another issue wrong with it and he fixed that. The tech was professional. We're happy with the service.

Our recent claim with AHS was for a furnace and AHS sent someone out to fix it. The tech got it fixed and it's working well. He also got it done very quickly. I had a good experience. We've had AHS for quite a while. I would recommend it.

I like the convenience of AHS and it saves a lot of money, too. I use them for a seasonal upkeep of AC units. I used them once for a refrigerator and they replaced the refrigerator because of the age. The tech was very helpful on my recent claim for my washer. He had to come back because he didn't have that initial part with him. But he repaired it fast. He was friendly and on time.

Our water heater went out completely. The guy from Tombstone looked at the situation. He requested that we had to replace the hot water heater. I was very impressed with AHS and the quick ability to get our water heater replaced and back up.

AHS responds and assigns somebody quickly. Also, the people that had come out here got their work done. Recently, I had water coming out of the drain on the AC. It was clogged. The techs came and unplugged it. AHS also covered the water softener for a while for an additional fee and they replaced my water softener one time. But during one of the renewal periods, they said they weren't covering it anymore.

I had a claim for my washer and dryer with AHS. The washer was only washing on one cycle. The door wasn't latching properly. It threw it into an error message. It's a front loader and when the load is imbalanced, you can't do anything but start it over, even if it's halfway through the cycle. The tech replaced the rollers and now the drum works fine and it's silent. I'm happy with the service. It was also really quick. The company called on Monday and they got the tech out here by Wednesday. He had all the parts that he needed on the truck too. One service call did it all.

We had an annual checkup for the air conditioning system before it gets hot. The techs checked over the system and found that one of the big capacitors that turned on the fan was low on voltage. Everything seems to be working fine now. The techs were super professional, really polite and well-mannered. It was also a lot faster than I anticipated. As soon as I input the thing, within five minutes, I had an appointment for the next day. I've never been that fast when I've called the companies directly myself. I was impressed with how fast it went.

I had a claim last week with my refrigerator. Ice was forming inside the fridge, underneath the freezer. Whenever I call AHS, they always find someone and that's always a quick turnaround for me any time I have an issue. In two days, I had someone here. But the first person came and by the time he got here, he was rude. The ice was still underneath the bottom of the freezer when he left. I said, "I thought your job was to get the ice out." He said, "No, that's your job. You have to defrost the fridge yourself and get the ice out of it."

I had a leaking showerhead. When the tech came out, he said that my cartridge and my seal were bad. He ended up replacing the whole cartridge in the thing. It was really quick and the showerhead stopped leaking. The tech was on time. He gave me a courtesy call, to let me know how long it was gonna take for him to get there. He knew exactly what he was talking about and he took care of the problem.

I had a recent claim with the refrigerator. They fixed it right away. But it took a while for the part. We were down for a week and a half. I also have to call them back. They replaced the ice maker, but the ice isn't coming back. But the plumbing guy has been really good. AHS is also worth it. But when the contractor comes out, make sure when the parts are gonna come back. Because that's the wait.

I had a company that did the install of our AC five years ago. It was recommended by American Home Shield. They said stuff needed to be fixed. The tech said, "Well, we need to do a whole deposit so we can order the parts." I said, "Well, let me call American Home Shield and let me say, 'Hey, you know, I just had these guys out." I called AHS and they said they don't work with that contractor anymore. So, I was rather irritated. It took about a week and they said they would send their own guy out which I had to pay for. The tech they sent did all the stuff and found that there was a bad part. He also found that the other company was lying about all the repairs that needed to be done. The tech had the part needed in his truck and got the issue taken care of.

I had some outlets and switches not working properly. I had a wire that went out to my septic tank. The techs called American Home Shield and I got something saying that the claim was approved. But the next day, I got something saying that it wasn't approved and I had to pay $700. The techs were trying to put in some wire that was about 15 feet. That thing wasn't worth $700. I have a local guy who charged $150 to do it. Suppose it was somebody who doesn't know any better, they're gonna pay $800.

American Home Shield tells me very clearly what's gonna happen and if we have to replace an item. The techs have been very good too. They're knowledgeable and professional. They tell me what the status of everything is as they're doing it, then Home Shield is in contact with me immediately after. A guy repaired my ice maker. I signed off on it when it was all done, then about a week later, Home Shield called me, "How did it do?"

At first, I thought American Home Shield sucked because the vendor that they had come out couldn't fix my stove. They had to order parts and it took them a month to get back with me after they ordered the parts. When they finally came, it was right before Thanksgiving, and the parts they ordered didn't fix the stove. The guy had to call and let American Home Shield know that my stove was not fixable, but he did not do that. Instead, he called and closed the whole thing out and I had to fight to have them come and get my stove fixed. I finally got fed up and called to cancel the service. I said, "I'm paying you guys $50 a month and I only had one issue that I need it fixed and I'm not getting it. It's ridiculous. I need to cancel this. I'm not even worried about the money back, just cancel services."

Sears came out for a washing machine that was not draining the water and they said it was a pump that was not working. They got the part from a local area, then they came back and fixed it the same day. My washing machine is working fine now. I like American Home Shield for their reliability. I've had maybe one or two issues, but not enough to discontinue.

It's hard to find somebody to come out and fix something, but with American Home Shield, we're able to just call, then get somebody. They've been very helpful and helped us get our needs taken care of. Recently, there was a leak on our water heater. The repair guy came, checked it out, made sure everything was working okay, and fixed the problem. He was great.

The bathroom leaked all the way into the basement playroom of my grandchildren when the toilet was flushed, so we had an immediate problem. But I was able to have my son shut off the water to the toilet, so it wasn't an emergency. I scheduled a service online with AHS and the plumbing company called me on the next business day. The plumbing incident happened on a Saturday and they called me on Monday to set up the appointment. Then, the tech came out in a couple of days and he was very good.

When the guys came out yesterday, it was the fourth trip that they've been out but it was for two separate repairs. One was for the washer, and the other one was for the the water heater and the leak in the pipes in the wall. Everything went smoothly and the technicians were very professional. They gave information on everything they had found and what they were going to do. They were able to repair the washer, then they had to replace the water heater and fix the leaky pipes up in the ceiling. I had to pay $225 out of pocket on the water heater and the leak, and I wrote a check the day the gentleman finished with the water heater. Having the AHS warranty saves me from the headache and it's a wonderful thing to have. When something goes wrong, you don't panic and you don't always have that extra couple thousand dollars to do whatever needs to be done. So it's worth the payment that I make every month for a peace of mind.

American Home Shield (AHS) and affiliated contractors are perpetuating a fraudulent scheme designed to collect premiums and service charges with no faithful intent to payout upon on a claimed breakdown. Two different contractors sent to investigate the request both informed the Homeowner AHS would deny the claim as "Pre-Existing" before even looking at the item they were sent to diagnose. After the diagnosis, AHS representatives repeatedly "quoted" plan documents and intentionally left out certain words and details that did not support their conclusion. Even when supplied with documentation sent to the Homeowner from AHS that conflicted with the denial, the "customer service" representatives ignore the information.

I'm not a happy camper 'cause I had a problem with my heat in November and they never got that straight. They haven't been back since February. The last response I got from them, they had talked to the contractor and they were supposed to have been getting in contact with the contractor. But I haven't heard anything since then. It also took me two weeks to get hot water. The tech said they had to special order the hot water heater. But everything was good with the tech. I highly doubt if I'll renew my contract with AHS when it's over.

My refrigerator was not working properly. After I submitted a request with AHS, somebody was assigned to my case and I got a call from the tech that was assigned. He scheduled an appointment based on his availability and my availability, and he came over to fix the problem. He told me that a certain part was not working. He had a few spare parts with him that day. He replaced the part and told me, "The fridge is fixed. Give it an hour for it to cool down and it will start making ice again." He was very professional and on time. He walked me through the process, told me what he was about to do, what was wrong with the fridge, what could have happened and how to avoid it.

Up until recently, my experience with Home Shield has been pretty rough. I had a problem with my air system unit in February and I made the first payment. But the same problem existed for seven to eight different calls. On the contract, they had this policy where when you call them for service, you have 30 days for any revisit on that same service if there's a problem or if it wasn't like properly fixed. I had to pay again and the problem was not fixed until just recently. We were going through that struggle of the room temperature being too cold or too hot.

I called American Home Shield and did a claim for my refrigerator. That was fine. The tech that came was excellent. He was professional, friendly, and got to the point. He did what he needed to do and that didn’t take very long. According to him, the fan was working extra hard to keep the refrigerator cool and it broke. He had to order the part and come back. That took a week.

We kept having issues with our air conditioning freezing up. We had a person come out and do a maintenance check on it and they just check everything and if it needs to be cleaned off, they'll clean it. They really don't do anything else. About a week or two after he had come through, the AC unit froze up again. So, I called American Home Shield and I set up an appointment to have someone come out and take a look and see what the problem was. The turnaround time was fine. I put the request in on a Sunday and Advanced was here on a Wednesday.

American Home Shield had a vendor come out to look at leaking pipe. The vendor came out and I have not been able to get a hold of vendor to fix problem in the last month. Called American Home Shield and they just say it has been escalated and wait 24-48 for the last two weeks. They have told me I just have to wait. This is not the service I have paid for.

Something was wrong with my fridge and I did a claim for it. The customer rep said he allotted somebody and that the contractor would give me a call. It was Friday. They never called me back on the weekend. It took a long time for someone to come out. I waited for two days and then there was a weekend. My parents have their insulin and all other things in the fridge such as the grocery. Everything went bad. You cannot keep the medications outside.

I got two claims with American Home Shield. The garage experience with who did the garage started out questionable, but they finished extremely well. There was a misunderstanding about what services I wanted to have done, but they made good on it, and I was very pleased with the garage company. With the dryer company, I have had to remind AHS to tell them several times to send a tech out. Then the tech came a day early than when he was scheduled to. He came an hour before I was leaving to go to my sister's wedding, refused to not come back the next day, and told me he would have my dryer fixed before I would be leaving to go to the wedding. They partially fixed the dryer. It is still making the same noise that it did before it got so bad that we had to call you AHS.

I like the service with American Home Shield. I like that, as a first-time homeowner, I don't have to pay a ridiculous amount to get the things that I have to fix fixed. I could call American Home Shield and they have people that they work with so that I could get the issues fixed. Recently, I called them for an ice maker that was broken. Their contractor came in and diagnosed the problem. Instead of telling us that they would have to come back later, they checked to see if they had the part right away, discovered they had the part, went and got it, then came back and finished the job.

I had a toilet back up and I filed a claim to American Home Shield for blockage. I did it on the Internet, and it was quick. Their site was easy to navigate, and the turnaround time was about 24 hours. Somebody contacted me within 13 hours. The tech who came out introduced himself, let me know what he was gonna do, and got right to it.

Beware of ProConnect. The person they sent to do work in my apartment did not have a license or any documentation that proved he was a professional. Three times I requested Pro Connect for his documentation and they did not provide anything.

I have absolutely loved the service with American Home Shield so far. They've been great. We had a plumbing issue the first of the year and they took care of that. We recently had a refrigerator issue and they're taking care of that right now. So, I have no complaints. The guy from Mr. Service, Mike, was amazing. He had to get parts, and he worked around my schedule to be able to get to my house because I work. He even came in later than what they normally do so that he could fit in.

The technician that AHS sent out was very good. But I'm very unhappy with them right now. Their prices are outrageous, for a senior citizen at that. Plus, no one can get through their little thick skull over that the past 40 years with me, and over 60 years with my parents, they always sent me a statement in the mail and I would pay it monthly. They said that my new policy would remain the same, but they jacked up the price on me and it's now $149. I can't afford that amount per month. That's ridiculous as I don’t use them very often. Only when I have to.

My washing machine was not washing the clothes and the spin cycle was not operating properly. A technician came out within a week and then he came out a week later with the parts in order to fix whatever was wrong. The technician was very professional and friendly. The other problem I have had is I called American Home Shield early in March. My water lines were clogged in my kitchen and in my washtub sink for the hot water. I also had a problem with one of the sinks in the master bedroom bathroom.

I called American Home shield on April 16 2022 to make a claim on my refrigerator and dishwasher. They assigned S&S Appliance Parts & Services LLC to assess and repair the appliances. The contractor came out and said that both dishwasher and refrigerator had to be replaced. A few weeks or so went by and called AHS to find out when was the replacement of the appliances going to take place, and they told us they have to get the assessment from S&S before any determination could be made. There was an issue between AHS and S&S on why no one knew where the results from the assessment was. Eventually they said that both items needed repair and the parts were ordered, and that never happened. They took a month or so to figure it out, after speaking to supervisors who said they understood and would expedite the claim for replacement, never happened.

I did a claim online for my dishwasher. The process was very easy, super straightforward and streamlined. The mechanic came and inspected everything after I told him the way that it slowed down and then stopped. He suspected two separate issues and immediately figured out that it was one of those, then he told me he needed to order a part and gave me a range of time in case he had to back-order it. Within two days, he followed up letting me know the part was in, so he came back to install the part, and my claim was solved in a matter of a few days. I've used the dishwasher twice since, and it's functioning properly.

We had a 94 temperature degree in my area. It was so hot and I tried to use the AC but it did not work. Last year, Home Shield had a special. It was $75 to have somebody come check your AC and tune it up and have it ready for the summer weather. This year, they didn't have that special. The girl that I talked to said I would be changed the $100 regular fee. She was very quick and got me a service company. The company was Infinity Home Solutions and they responded the next day.

My refrigerator has been out since April 26th. I called American Home Shield initially, and they sent out a repair person that following Thursday, but he could not fix it. He told me that they have to transfer this to another company that could deal with it. They need to replace my compressor and do some kind of thing with the computer to program it right. American Home Shield reassigned me to Daryl. That happened on a Saturday, and Daryl has not yet given me a call to set up a meeting or a schedule for him to come out. The experience has not been good at all. Right now, I'm on the telephone with American Home Shield since 9:00, and I've been placed on hold. They are not all they cranked up to be. When I used American Home Shield for my over-the-stove microwave, they did fair with that and replaced it. Then they replaced the dishwasher for me. But each time was a wrestle.

Aside from paying the monthly fee, I paid $125 for a service I did not receive. I was only given one option for a contractor, Tom Melton Services, who has HORRIBLE reviews, and his price was hundreds of dollars MORE than all the other quotes I received. So of course I did not use this vendor. What exactly am I paying for if I pay so much money each month, PLUS a service fee, and the cost is STILL hundreds of dollars more than other vendors who have GOOD reviews and not HORRIBLE reviews? I did have one excellent experience with this company in replacing a central air unit, but everything else has been terrible. I think AHS vendors are ripping them off, double dipping. The point of paying for AHS is to avoid massive out of pocket expenses, but it actually is just INCREASING my out of pocket expenses.

I was calling American Home Shield for my refrigerator and my garbage disposal. They gave me the technician information from the email and said they would get in contact with me when they were ready to come in. They would advise me what time the technician would be here. They gave the technician my information and they said I had to wait 24 hours for the company to contact me. I picked the time when I was gonna be available when they could come to do the service. I got someone from MGM and one was the Myers plumber. Both of these technicians were very nice. It didn't really take them less than five minutes to complete the item. The job was well done, but I wish I didn't have to pay $100 for each item. Other than that, everything is great when I call. The people they sent always do a good job.

We had a refrigerator ice machine not working correctly, and we also had a washer that was not draining correctly. American Home Shield charged us $125 for each one of those issues, but only one technician came. I called AHS immediately after it happened, then the tech came, he fixed both the issues and said he wasn't going to charge anything for the one he fixed. He just made a change to it and he didn't have to buy any parts. He showed us what was going on. American Home Shield hasn't reimbursed the $125. I really think they should because there was no extra trip by any technician. The technician who came out was great. He talked to us in American English, which was super, and he told us why he wasn't making any charge in that particular one.

I wasn't getting water to my showerhead. This was for a specific mechanism in the shower handle. I did a claim on the American Home Shield website and that was pretty easy. There are quite a few un-user-friendly websites out there, trying to manage and navigate through the website. But American Home Shield is pretty straightforward. It was only four clicks to submit the claim.

I paid $75 for a service call on my water heater. I did not have a choice who they were sending out. The company they sent out only charges $29. The company quoted me a price for my water heater. In the quote were items that I felt were not needed. I talked to the manager of the company to express my concerns and was told that the tech was right. I then informed the manager that I would be getting a second opinion. So I asked to get a second opinion. In order to get a second opinion it would have to be from another company of AHS choosing and I would have to pay the service charge again. I informed them that if I didn't trust the first company that they sent out, why would I trust the second. So I got a second opinion from a different company. My hunch was correct. They were charging me for work that did not need to be done. So I choose the cash out option and went with the other company.

I got an email from American Home Shield saying it was time for the yearly check-up. I signed on to the website and did it, and they took care of everything else. I would recommend them.

When something breaks down, I don't have to go out and buy a whole appliance out of my pocket. I had a man coming in when I first got American Home Shield. He messed up my kitchen stove, and I had to buy it out of my pocket. And he wrote it up wrong. I asked AHS not to send him back. He has not returned back to my house. Recently, my dryer wasn't getting the clothes dry. There's no problem getting to an agent. It's getting to somebody that speaks English. AHS uses a lot of foreign people and they don't understand what I'm saying. But they ordered parts for the dryer. It's doing fine.

There was a problem with my refrigerator and my dryer. I called American Home Shield and they called a company. The company called us and did the assessment. They came out, fixed the refrigerator, fixed my washing machine, and everything was fine. I call over the phone to submit my claims to AHS. They're all up to speed on things. I don't have any issues with them, but it's getting expensive every year. As far as the contractors, everybody's been great.

The dishwasher in our vacation home needed to be repaired. The contractor was excellent. They had to order a part. We had so much snow in Tahoe that they kept trying to book with me, but I couldn't get up there. They had the part, and they kept calling back until I was ready to be out there. Then they met us up there and arranged the time that worked for us.

They have great customer service. It's like they care about their customers. They have very quick responses and resolutions. We like the comfort of knowing that somebody is there to help us if something goes wrong.

I had a problem with the fan turning on. It was intermittently working. I called American Home Shield on the phone and it was pretty quick to get through. I was impressed. The contractor had to order a part. They submitted it, and they got approved. When they got the part, they came back out and put it in. We've been fine since.

My dryer wasn't getting warm, and my oven was getting too hot and turning off. I sent in the claim online and then I was given all of the contractor's contact information. They fixed the dryer on the spot. With the oven, they talked about how it was a fire hazard and they ordered a part and communicated with me when it would arrive, and then they scheduled a follow-up to fix it. They were outstanding. Overall, American Home Shield is very user-friendly. The people have all been respectful and helpful. It's a good service.

Sometimes, the service is good, depending on the technician that American Home Shield selects. Sometimes, it's difficult when the technician is not doing the work, and it's hard for them to find another technician. For example, a particular client in my rental property sent in a claim to check my AC last summer, and the technician never showed up. But I paid the money, and they never reimbursed me. Every time I called American Home Shield, I told them, "Can you give me another technician?" But they never gave me another technician. I just got tired with it and found somewhere else to do the work. American Home Shield could improve on finding better technicians to do their work. For some reason, when they get a technician, they just stick to that technician.

We turned on the heat and it sounded like it was pounding out in the garage. It was really loud. I gave American Home Shield a call because we just changed to this new warranty company. I told them we'd like for someone to come out and look at the issue. Customer service was very nice. They asked some questions and it was really easy. The contractor was really nice too, especially given the fact that we changed from a warranty company that it took months to get somebody out here. The tech told us exactly what he was doing as he went along. We found out that the furnace was not installed correctly. The tech ended up cleaning the inside of the furnace a little bit. He also told us that the door that was on the side of the furnace needed to be left off so that the furnace could go ahead and get fresh air in and circulate. Everything is functioning nicely now.

I had a plumbing problem and American Home Shield sent out some plumbers from Moss Bluff. The little fellow that came had no clear idea what he was doing and charged me $200 over the amount that was on there. The second little fella acted like he was afraid to go into the house. I was totally not happy with my experience. They wanted to come out a third time. I ended up getting someone else because the problem was not fixed.

I had some electrical issues. I submitted the claim online and the contractor that came out was very professional, timely, and organized.

I'm not a "fix her up" kind of guy. I don't know the parts. I also don't know who is the best company to use. So, I trust that American Home Shield already vetted these companies. They're licensed, insured and qualified workers. That's why I use AHS. Also, I travel a lot so I don't have time to start looking around for a qualified repair person. Recently, my AC was low on Freon. I have a small leak in my AC unit. All the contractor needed to do was add Freon. But they told me that next time it happens, I would probably have to replace my AC.

I had a claim and there was one guy who was supposed to fix the issue but he said he couldn't do it. I think American Home Shield shouldn't hire people like that. I had to call back a second time and they had to send another person out. But with my claim with Eagle Locksmith, the tech was fabulous and knew exactly what he was doing. He couldn't change the locks on my shed, though, but I understand that. Everything else he did in a timely fashion and he did it cleanly.

My garage door wouldn't open properly. It kept stopping. Technicians came out and fixed it. Right now, I still have an ongoing problem that American Home Shield has not fixed. This has been going on since July of ‘22. This is for the hot water heater. It took AHS from July to November ‘22 to decide that it needed to be replaced. I was driving five hours to get to the location whenever technicians came out to do whatever they needed to do to fix it and another five-hour drive back.

I spoke about the leaking valves in the home. But when the plumber came here to come and fix them, he couldn't fix the one under the sink in the bathroom. I asked why. He said, "We couldn't do that because it's not on the claim." American Home Shield only told him two or three valves. He did the main thing but didn't do all the other jobs because it was not on his worksheet.

I had American Home Shield in my prior home for the first year just so you don't have any unexpected expenses in the first year as you're moving in. I have the home warranty again and it's very easy to use. I had a clog that turned into a leak. I called American Home Shield and it was very easy getting through to them. They told me the name of the contractor and they were great. I’d recommend them.

I put in claims for an electrician and for a plumbing issue. The electrician got in contact less than 24 hours after I put in the request and Robert from Boren Electric Service came out. There was a wiring issue and he fixed the back porch and living room lights. Once he finished, he called and told me what he fixed and what the issue was. I would recommend him. He was awesome. The plumber took six or seven days to get in contact but they came and they were able to fix whatever the issue was. I was very thankful with American Home Shield. It would have cost me way more money to have somebody random and with AHS, all I had to do is pay my deductibles.

Still waiting a month now for repair to be done. Contractor never showed up for confirmed appointment. Never completed my work order but AHS placed it as successfully completed on their website and closed the work order. AHS Contractors offer subpar or no service.

American Home Shield has always been helpful, and it has always been a good experience. I like that I don't have to pick some place to come out. I just call AHS and they send the company out. The recent tech was on time, friendly, and knowledgeable.

We noticed that our refrigerator was freezing food in the refrigeration part of the refrigerator-freezer combo that we have. We tried other things first and googled it but then nothing did anything. It still froze the food, so we called American Home Shield. They then contracted it out to Pacific Home Appliance. The man who came out looked at it and said, “Yeah. These two things need to be replaced, and that should fix it.” He ordered those parts, came back in a couple of weeks, and then replaced those parts. It was still freezing, so he came back out after we contacted American Home Shield again. He said, “Yeah. It's probably the motherboard in the back, so I have to replace that.” He ordered the part and we're just waiting to hear to schedule a time for that to be installed.

The service with American Home Shield is very good. They take care of whatever the problem is quickly and efficiently. They recently fixed my washing machine. I just called and let them know what the problem was. The technician fixed it right away. Having American Home Shield is very necessary. It's less stress. You don't have to worry about anything breaking down.

We had a leak under the sink. American Home Shield sent a technician out in just a couple of days. He was great. We've had a few techs that weren't the best, but generally, they've been good. Customer service has improved. We do not question whether we should have the service or not. I do our claims online now. It's really easy. Whenever we needed something fixed, AHS has always been quick to get it done. We've used them a lot. It's been beneficial for both of us.

We've had a couple of appliances replaced through American Home Shield because they weren't able to fix them. There were maybe one or two times where someone was sent out that we thought was a little iffy. It was a contractor that we were not extremely happy with, but they got the jobs done. So, in general, we've been extremely happy with American Home Shield. Last year, we had an issue with one of our air conditioning systems and quite a bit of it was covered, but some of it was not that we had to pay out of pocket. It was something that happens to a 12-year-old air conditioning unit. Having AHS has been cost effective for us. We've had the dryer repaired five times. The washer was replaced. Our double oven was replaced. They just replaced the dishwasher. We've already recommended to friends about American Home Shield. We say, "Well, we bought it, and it's been very worth it for us."

I had some problems with my air conditioner. The first time, it cost me over $500 and nothing was covered. The second time, it was $1,100 and nothing was covered. So, I said, "What the hell am I paying them $2,700 for for three years, plus all of the service fees when nothing was covered?" With that $2,700, I could have put that aside and paid my bill. They wanted me to upgrade. I was already paying $60 a month and that comes to 700 and change a year and I'm not having $700 a year in troubles. It was not a beneficial expense for me. I've cancelled my warranty with them.

I had a claim approved by AHS for a leak in July. At this point, I was only waiting for the actual repair to be scheduled. I began to work with my AHS assigned contractor to schedule the actual repair. What followed was multiple phone calls with my assigned contractor to schedule the repair were met with explanations of how scheduling was difficult for them due to staffing issues. It started as one or two weeks of delays, but eventually stretched into several months.

It’s been easy calling American Home Shield for claims, and they kinda set it up for you and get you a person. It's been quick. It's been a good experience. They sent Aurora Appliance recently for my oven that wasn't working. Every time I turned it on, it would trip. It's working great now. AHS has been fantastic, and I highly recommend it.

Yesterday was surprisingly a good experience with American Home Shield. It does not happen all the time when I call them. I was gonna do a service call online, but when they ask you what the problem is, their choices are very basic. I was a little confused as to what to put down. So before I paid my service fee, I decided to call them. 99% of the time whenever I've had to call them, I've been on hold for like an hour. I usually end up doing things around my house while I'm waiting for them to get on the line. Yesterday, they surprisingly answered me within 10 minutes. It was not the greatest connection. The girl had an accent. She was very sweet and helpful, but it was hard to hear and understand a little bit because the connection wasn't that great. At the end of the day, my service caller called me, and they're coming out today.

The air condition stopped pushing cool air. AHS sent the name of the company and their location. They sent the picture of the person that was coming and also gave me tracking on exactly when they were gonna get there. The techs rang the doorbell and let me know they were there. They went in the yard and worked on it, rang the doorbell and let me know they were finished.

I called American Home Shield and told them there was something wrong with my furnace. It would only stay on for like five minutes and then it would shut off. The snow on the roof covered the whole vent, and it made the furnace malfunction. We had a snow storm. I kept calling them. I had a really hard time. They said, "Well, we're gonna try to find somebody. We'll call back in an hour." It took me five days to finally get ahold of them and when the contractor came, he said, "Nobody called." He said he's been available the whole time. The guy just told me that the snow was covering the vent on top of the roof and he said if it happens again, I would have to get somebody to come and snow off the roof.

I like that with AHS, if something comes up that's really expensive, I know I can save some money. Everybody did a great job when they came out for my claim recently.

I like that the coverage of AHS is great, but the ease of working with them is really huge. My most recent claim was for a washing machine yesterday. A month before that for that same property was the washing machine and the dryer. The dryer was making a severe screeching noise and the washer was as well. They replaced some parts when they came the last time. This time, they didn't have to replace anything.

The tech that came out for my appliance issue was good. He showed me what the problem was.

I'm in the process of two claims with American Home Shield for a dryer repair and a dishwasher repair. A nice guy ordered parts, came out, installed the parts, but the dryer is still not working properly. We're trying to follow up with him. He's not returning calls, but he's also contracted to fix the dishwasher and he's waiting on parts. As far as AHS, the only problem is I live on an island across from downtown Seattle. So, when they assign a contractor, they just look at distance. It might look like the person's eight miles away, but it's a 90-minute drive or a ferry ride. Most of the contractors don't want to come and they put it off for a long time, but that's the situation of where I live. This guy we're working with right now has been out regularly. He's a solo guy. If we could just get him to return our calls, it would be great.

My most recent claim to American Home Shield was for my Samsung refrigerator, which wasn't cooling very well. It turns out AHS didn't service Samsung refrigerators. Neither did Samsung. So, I decided to sell my refrigerator. I really have not had great experience with American Home Shield typically because it takes too long for a service provider to show up. It's a rental house and when the guest has a problem, you don't wanna wait a month to get it serviced. That's typically what it takes. It's a week or two just to get somebody out there. They generally don't have the parts on the truck, and then they'll call you back in two weeks when they have the part, and then we're waiting another two weeks. So, it's really only practical in the off-season when no one is in the rental house.

I'm happy with American Home Shield except for this last company they sent, A&E. They're really bad. I had a dishwasher that was supposed to be fixed, and they said they were ordering the parts. It's been three to four weeks, and they still haven't fixed it. I don't see how it would take them that long to get the part and they've never called, so I don't know what's going on with it. American Home Shield can pick better companies to work with. Everything else I had done was good. They did it right away and no problem. Having the home warranty is beneficial 'cause everything in the house breaks. You just don't know when.

I went online and filled out a service request for a plumbing issue. American Home Shield sent somebody out and he took care of it. It was good. AHS is very prompt and they got the problem taken care of right away. I haven't had any problems at all with them. The contractors have all been great too.

Having a home warranty could ultimately be a money-saver. We had a dishwasher that went bad and they paid for a new one, or at least part of it, because we upgraded ourselves. When we needed American Home Shield, they were there for us and we were satisfied. We recently did electrical and plumbing. When I submitted the request, they got the person who was going to do the work, got right back with me, and we set up a time and everything went well. They resolved the problems.

The repair people were good. The circuit breaker wasn't coming back on, and they replaced one of the receptacles and upgraded it with an AFCI built in. I've never had issues with American Home Shield, and I always advise people to get a home warranty.

I have been trying to get AHS to replace my furnace for a month. The company they use (Right Tech Heating and Air) has multiple complaints about (scam, fraud, poor work, horrible service) it and have even changed their name to avoid bad reviews. They came once to fix my furnace which stopped working 30 minutes after they left and came out again to measure the unit. Have not heard from them since. The company has multiple bad complaints on the BBB and I am not even sure if they are licensed or bonded. I feel so unsafe with having someone like that in my house fixing a MAJOR APPLIANCE that could potentially burn my house down. Called AHS multiple times and they also have a hard time getting a hold of them and refuse to use another contractor.

American Home Shield's service has been okay. It's just a little hard for me to have two separate accounts because I couldn't find an easy way to have both of them online because I would be using the same phone number for both of them. When you try to place your service request on the phone, sometimes you have to wait a long time. If you do it online, it's quick and easy.

I had a garbage disposal that went out and we made the claim to American Home Shield. They were going to send out City Plumbing and we saw that they had a really bad review. I called American Home Shield back and said, “I don't want them to come out. It looks like they only have a 2-star. There are a lot of complaints about them. So can I switch to somebody else?”

AHS has come in handy in my house a few times. It has been very beneficial. I've had springs replaced on my garage door. I've also gotten a brand-new refrigerator because they couldn't find a part. It's a lot of things that would have cost me a lot of money out of pocket that I didn't have to pay. My recent claim was for a dishwasher withholding water. It was an adjustment and they fixed it. National Platinum's repair tech was pleasant, nice, and very professional. I'm very satisfied with AHS and I would recommend them to anyone else.

American Home Shield is the epitome of what a service company is supposed to be. What I love about the coverage is I can go to the website, enter in what the concern is, pay my service fee, and I don't have to worry about it. I just have to have an adult home that's able to meet them. RDN Plumbing came out recently. They're perfect. They asked me to send them pictures which I did. In the photos, I had my tape measure in the wrong angle. It looked like it was a one-inch pipe versus three-quarter-inch pipe. The guy said, “We're sorry. This a three-quarter inch. We need to come back in and do it. We got to reschedule for tomorrow.” They were spot-on. They had a tracking system telling me how soon there'd be there. They spent some time down there working on it and made sure everything was right.

I've been with AHS for a year and a half now. But I'm ready to dump them. We've lived here for four years in Victoria, Texas, in a home that was built in 1967, and the first thing that went out was our air conditioning and heating unit, and we just got that changed out for 14,000. For our water heater claim, the techs came in and AHS said that the plumbing companies out of Corpus Christi said that they couldn't repair the leaking water heater because it was damaged and abused, but it had a dent in it when we bought the house. So they refused to go through with it. I'm not happy. I also had to pay $100 to the plumbing company for them to come out and say that I couldn't have it replaced. AHS could have told me upfront that this is what was going to happen. I thought there was gonna be someone who was gonna come out and view all my appliances. But AHS didn't do anything.

I had different services from American Home Shield and there are some things that they just say they don't cover. I have a Jacuzzi tub in the master bath and it has jets in it. The switch needed to be replaced to turn it on. American Home Shield sent a plumber out for it and when they came, they said they didn't cover that. I wanted to call the home warranty back and challenge that it probably should have been an electrician that was sent out because it was a switch issue. That would make sense why their plumbers said they didn't deal with it.

The dishwasher's water wasn't coming out, and then intermittently, it would shut off. You have to turn it back on, shut it off, and turn it back on. The issue ended up being a motherboard. Matt came and replaced it yesterday, and there are no issues now. He was very polite. I watched him do everything and he had no problem with that. So, I would recommend them any time. American Home Shield's receptionist on the phone was fantastic, got back to me and let me know when they would be there within a couple hour window.

My refrigerator wasn't getting cold anymore, and I called American Home Shield, and they sent someone out and fixed it. Working with their rep was a great experience. He told me everything that I needed to know, what was going to happen, and said they would send me an email saying who the tech was that was coming out, and when they would get to the tech, he'd send me a text message with updates on what was going on and when he'd be here. The tech was very professional and knowledgeable. We had to order the parts, and he fixed it to where my refrigerator was still able to get cold until he got the parts in. He pulled the cover off the back, and then he flipped something over. So, the freezer was helping keep the refrigerator cool.

Our washing machine's tub was wobbly and it was making noise. AHS sent me an email and said the contractor would get in contact with me within 24 hours. I ended up contacting them because I needed a washing machine. It was not fixable. AHS sent me a link to select a washing machine. There were many to choose from. Once we selected what we wanted, we had to go through another process after they told me the balance.

The air conditioner was coming on but wasn't cooling down because of the circuit breaker. The repairman who came was great. He's been out before. He fixed the air conditioner. I'm so thankful that I purchased American Home Shield because that would have cost me thousands of dollars between the clogged drain and the air conditioning/heating unit.

All of my experiences with American Home Shield have been very good. It's a very good product, and we've been able to take advantage of a number of things as things have gone wrong. Recently, they sent a tech from Reliable Garage Doors and he was personable. It took the tech about 30 minutes to replace the spring, including the time to call and get verification. He got through on the phone very fast, and he was very happy.

I've had two air conditioner claims. One was in January, and the other one was when I asked for a tune-up last week. It was with May’s Heating and Air. I spent 100 bucks for the deductible, and the first guy said, “I can't do anything because it's not warm enough outside.” He was here three minutes, then he left. The same thing happened last week. American Home Shield sent the same company out again. I scheduled for a tune-up, but I knew something was wrong with my air conditioner. I told the guy, “Hey, it's not getting cold, especially in the evenings. It's getting stuck.” He came in, was here 10 minutes, and said, “Everything looks good. Your coils’ checked.” I said, “Hey, are the coils on the air conditioner clean?” He said, “Yeah, it's all good.”

Can I give 0 stars? One of the company which keep lowering the bar in terms of customer service. Been a customer for 6 years but it looks like no more - I am cancelling the contract. Got Water Heater problem - their service company technician comes, takes a look for 2 minutes and I get a quotation of $1225 out of pocket for modifications including the expansion tank which has to be replaced.

Absolutely the worst. Consistently tried to replace quality stuff with crap, found countless ways to weasel out of paying for things and ended up unilaterally cancelling my policy and refusing a refund. The CA dept of insurance was equally useless in trying to help hold AHS accountable.

We had one repair done to our oven that wasn't working. It took a long time but they took care of it. We also had a microwave issue. They had the service guy come out immediately and he explained what was going on with the microwave. They just gave us a voucher so we can replace it because it's not going to work anymore. The process was quick this time. I was happy with that.

The burners had went out on my cooktop and my dishwasher wouldn't come on the board. I also have a built-in range that's not heating properly. Sears came and they were good. The cooktop had to be replaced because the parts were discontinued. I got a new cooktop and I love it. However, there was a mix-up with American Home Shield. They sent the tech out, but he was booked for that day so he could only check the cooktop. He never got to the dishwasher and the range. Now, they're trying to find me another vendor that I hadn't received yet. They said they didn't have an available vendor in my area. I talked to them again yesterday because if I hadn't, I would have been just waiting. The technician from Sears told me that the person from American Home Shield had told him I had two more open claims, but they never assigned me anybody.

I called American Home Shield and talked with someone. The people you talk to when you sign up to get this warranty speak fluent English. But heaven help you when you call and you try to get a problem fixed. It was very difficult to communicate with American Home Shield. It's hard to understand anybody you're talking to. You're trying to talk to someone and it seems like they don't understand you and you don't understand them during the course of the conversation. I got to a point I didn't even wanna call, even though I had a problem getting my AC fixed. It was pathetic the number of times I called.

The warranty allows me to have some coverage if something catastrophic happens and I find it quite valuable. Every claim we've had has been handled well. We had a toilet running constantly and a leaky faucet. I did the request online and it was pretty easy. We've had a few claims and this was the fastest response that I ever had. But I didn't have an option for a leaky faucet when I filed the claim. It said leaky pipe. When the contractor, Prime Plumbing, called me, I explained it. I wanted to make sure that they were clear. They fixed it in a timely manner. We also had an item where the tech worked on our kitchen sink that was dripping. It was fixed but it is now dripping. I plan on calling them back and I'm hoping they don't charge again because it's the same issue.

A home warranty is good to have. We had a broken ice maker, and I thought it was something we could fix ourselves, but it was not. As soon as I found out that we were not able to fix it, I called American Home Shield and it was great. The reps answered all our questions and did everything in a timely manner. They did a good job, and the tech they sent was very friendly and informative. He knew what he was doing, and the repair did not take long at all. Now, the ice maker is working great.

We got off on the wrong foot. When I first signed on to American Home Shield, the representative had told me that if I signed on with them, I would have a complimentary HVAC cleaning. I signed up on May 1st. My contract kicked in a month later. June 2nd, they had told me that that agreement for the HVAC cleaning ended June 1st. I tried to explain to them that I signed on May 1st when that contract was available because I wanted the HVAC cleaning. They said, "No, we can't do that." That didn't make sense to me. But they ended up getting someone to do the cleaning so I was happy about that.

We have MRCOOL mini-splits and one of the connection was busted. Because we just got them, they're still on a warranty. MRCOOL sent us the part but what they weren't responsible for was the freon. That was when we called American Home Shield. They sent out A-Us Air to put in freon, but they didn't put in enough. They didn't pull the backing on the line like they should have. They didn't hook up any gauges. They just filled it up to what they thought it should be filled up to. It was working when they left, but because they didn't put in enough, it quit working.

American Home Shield let me know who would come out, follow up with a text message to say if I didn't hear from these people in 24 hours, I should call them. We're very pleased. We were gifted American Home Shield when we bought our house for six months. We were so impressed that we did the same on the house we were selling. And as soon as the six months were up, we have stayed with it. At Christmas, we had an issue with a fuse blowing. For that turnaround, it was the same night. The guy said, "I just figured I could swing by on my way home." The tech showed me what happened, and some water had got into one of the connections of the Christmas lights. And he showed me what to do, so the next time that happened, I knew what was going on. He was fabulous. AHS is worth every penny. We don't have to worry about things, it's $75.

I had a claim to American Home Shield for my furnace and I didn't really have an issue with that but just previous to that was my water heater and that pretty much pissed me off. Besides the delay on even getting me a quote and info from the service provider, the service provider was fine all along. So, I called to have them explain it. I got the quote and I couldn't understand because there was no breakdown of why I had almost $700 in out-of-pocket fees for a water heater. I don't know how many people I went through because I've called more than once about it. They just kept saying, "Well, that's the stuff that comes after. We'll pay for the water heater and so much of the service, but the rest of it is up to." They couldn't give me any explanation as to what the $641 was covering.

Initially, my hot water tank was not working. My tenants were getting cold water. And there was water leaking from the hot water tank. I received a text message from my tenant at 11 o'clock. I submitted the claim before midnight. It was convenient and easy. Just waiting for the next morning during business hours for someone to call was great. It was worth it. I went there at my tenant and turned the tank off, called American Home Shield, and they sent Aaron out the next day. He came out to do the consultation, but it took him another day to come back out to do the service.

My dryer was making a noise. The rollers on the drum were worn out. I did a claim with American Home Shield online and their site was easy to use. I told them what the issue was and they contacted me and told me who was gonna come out. I called the contractor and made arrangements with the schedule. They were good and they fixed the dryer drum for me. After the service, so far, so good.

My dryer was not working. So, initially, Sears came out, and assessed it. Once they got in there, there were a few other issues that they didn't realize were there. So, they had to come back a second time. It was very easy submitting this particular claim to American Home Shield. I received a text and an email with the contractor's full contact details. Generally speaking, the contractor comes first and make an assessment, and then they'd order the parts. Once the parts arrived at my house, I call them to schedule the next appointment, which was fairly prompt. It's within a couple of days. That was the same once they realized they didn't have all the necessary parts. They repeated that again. The repair took a little longer than it was supposed to, but they got it done.

I have got my money out of American Home Shield and have been pleased with their service. I've had a refrigerator, microwave, garbage disposal and a cooktop replaced. They sent out people that tried to repair the issues. And when either the parts couldn't be found or repaired, the item was replaced. I was very happy with the appliances that were replaced, and everything met my expectation.

The dryer got stuck in the middle of a cycle. I contacted American Home Shield by email on a Saturday, and I received a phone call that same day asking me to take a look and to see if I could help identify the kind of model we were talking about. I used the camera function on my phone so that the person on the other end could try to help me identify. She saw the front of the machine, she received the explanation of what I was telling her, and I saw the error code there. Based on the error code and all that, she was in a position to order the parts because it was as if we went right into the visit with that telephone call. She was able to order a part simply by interacting with me on the phone, which I thought was very good.

We have three properties and they are all covered by American Home Shield. They're a very reliable company. We had one claim for our water heater with our property in Sedona, and the technicians were very helpful and respectful. They were able to resolve the problem. With AHS, you could call someone and you are referred to a licensed practitioner. Not all the companies are on the same level at times, but at least, you could give that feedback if they haven't met your expectations. But it's nice to know that all the company they're affiliated with are at least 90% very professional and do the job correctly.

I have a rental home, so American Home Shield is taking care of the house, and it's a company that, so far, I haven't had any issues. They have good reviews and so far, every time I requested a repair, they've sent someone out quickly, usually the same day or the next day, and that's what I like about them. I had a recent claim where All Hours went to my house in Florida. My toilet didn't have a doughnut. The gentleman came in, looked at it, pulled it out, saw I didn't have a doughnut, and he quickly replaced it. He was in and out within 40 minutes. He was very professional and very courteous. My wife said he explained the whole process, why the toilet needs a doughnut and what's the reason for it and that it should never be taken out. So, I thought that's cool.

The drain in the washing machine in the laundry room for the washing machine had a smell coming. I called in the claim and we received a text message from Mr. Rooter that our representative was on their way. They give a picture of them, their name, and their phone number. It also gives a little tracker so we can see where they're at and how close they're getting to the house. The tech came out and the issue was a clog that he unclogged. He got the work done pretty quick. He said if we continue to smell it in the next day or two, we could do a fog test where they send something through the drain so that they could figure out if there's a leak or where the issue is coming from.

My toilet was leaking and also I had some sinks that had issues. I did the claim online and then American Home Shield provided the contractor's name as well as the name of the service provider that was providing the contractor. The technician that came out was Andrew. He came in, identified the issues, and then fixed all the problems. He left everything the way he found it. He was great. He was efficient and super courteous.

I submitted a claim when the refrigerator door was malfunctioning and they fixed it. The tech was excellent. But I've been with American Home Shield for some time now and they keep sending different technicians or companies. I also want to know why the customer is not given the privilege or the opportunity to select who they would like to do the work.

I've had a total of three claims with AHS, and all were handled quickly and no problem. I had a Polaris pool pump replaced and then, I had a couple little electrical issues that were taken care of. After sending in the claim, the contractor called me either the same day or the next day, and they were able to get out there and take care of the problem. With the pool pump, I had to wait for them to order a new one. But as far as the electrical claims, they were both fixed the same day. I've been very pleased, and I'll continue using AHS.

American Home Shield has been good so far. It's helped us replace some items in the house, or at least get some things fixed that were about 15 years old or so. When the water dispenser in our refrigerator stopped working, the only way to replace the tube would have been to replace the entire door, and that was about a $600 job. So American Home Shield told us they could give us that money towards a new fridge, which was what we did. We also had a claim for our garbage disposal. It was 17 years old, and they replaced that within three days. So that was really good.

The lights on my range were flickering. I called American Home Shield and the contractor came out fast. So far, the only problem was that they had to order the replacement piece and it took about a week. I couldn't use my range. But it was okay. Once they got the part, they called me. The technician knew what he was doing. It's working okay now. American Home Shield did what they were supposed to do. But sometimes, the people they get are not really good.

If something breaks, I know that it would be fixed. I went online and filled out the claim sheet, and American Home Shield had somebody call me and schedule a time and come out.

We're taking over a policy and we had a difficult time trying to take over the billing. The reps couldn't understand when we were trying to provide them the paperwork showing that we have the right to be able to get the billing sent to us so that we could make the payments on behalf of the client. The only way I was able to get a human being to assist me was to find the Realtor who knew someone that gave me a phone number to call. I would highly suggest that they have a phone number for a personal local American Home Shield reps.

It's been a bit difficult to talk to people on the phone and get things done. Some of the technicians from the company have not been very good. I have told American Home Shield about it and they have heard me. But there have been situations where I have ordered a certain washer and dryer, but they don't go together. So I had to send back one of them and get another that was compatible. Because in my home, I have to stack them up. So it was a lot of pain for me. I had to give them a restocking fee to send the washer that I had to send back and then order a new one. But the more painful is communicating with them on the phone because they keep you on hold for a long, long time.

The service has been good to excellent. 95% of the things have been covered, and whatever is covered is in the contract. There are a couple of contractors that are not so good. But most of them, they've been great to work with. Everything was fine. They responded to all of my needs. I sent in a claim for the garage door and told them that one of the springs broke. They called the people and then the people called me. They came and fixed it.

I call their number when I submit claims and they write it up and I get a number. If I tell them I want a particular person, they would do that. It costs 100 bucks every time somebody comes out, though, whether there's anything wrong or not. But the tech I've had was great and personable. I asked him to look at something and he told me what I needed to do. If they come back out, I'll have them replace all the seals and little things inside the faucet.

The tech came out the next day after I submitted the claim. The contractor had to wait for the motor to be ordered, and the tech came back two days later. The only time I had an issue was the contractor cleaned out a line above my tub and rinsed it, and it clogged the line. So, I had to get a plumber, but American Home Shield reimbursed me for my fee. They made right on it. I'm glad that I got AHS. If anything breaks, I don't have a $4,000 air conditioner I have to replace. They would replace it for me. So, it's a peace of mind.

FNA came out for my freezer, my dryer, and my washing machine. The most recent was for the washer, and it was a total. So, we ended up getting a replacement. American Home Shield's website was very efficient. It's pretty easy to use. I've used the website a few times for claims. I put whatever the appliance is, I pick the brand, I pick whatever the problem is that I'm seeing, and then I pay the $100 deposit, and they assign somebody. They say that if I don't hear from them within a certain amount of time, I can call them. I ended up having to do that with FNA. Almost every time, I had to call them first but after I contacted them, they were very quick.

We had a claim for our washing machine, and Sears came out. They had to order a part. They replaced the part and everything went fine. Everything was taken care of pretty fast. They were great. Everything works fine. The other time we had to use Home Shield was for a refrigerator. They tried three different companies and they were all pretty shady. That experience was a nightmare. It took six months to fix the refrigerator. They kept passing the buck to the next company. The first two guys didn't know what the problem was. Then Home Shield got an appliance company locally to finally fix the issue. Those guys got it fixed right away. Other than that, we've been happy with everything.

The same vendor that fixed the issue that we had recently came out originally on another issue that we had, and it took him two trips to try to fix this part which we knew was difficult and it never could be fixed. So, they replaced the whole appliance without question. That was nice. But when I called American Shield and spoke to the representative who was supposed to send me the correct vendor who could actually repair my machine, he barely spoke English. He didn't understand that this vendor doesn't repair this machine. And we gave that tech person the model number and name.

I put claims in online and it's kind of a mixed bag. I like talking to people and I like knowing they understand what I'm saying because sometimes people don't really grasp what you need or sometimes you need to say a little more than the 200 characters you're allowed to put in. But being able to put in claims any time of day or night really quickly when I'm working or something like that is helpful. I kind of wish that I could do it either way.