American Home Shield Reviews

I like keeping American Home Shield for a sense of security. When my garbage disposal was leaking, I put in a claim. AHS sent someone out. And AHS replaced the garbage disposal. The tech was polite, professional, and friendly.

The ice maker wasn't working. I called someone from American Home Shield. It wasn't difficult to contact a representative. They told me to expect a call from the company that they would dispatch. They called me. They introduced themselves and asked what was wrong with the refrigerator, and I explained to them. They assessed it. Then they didn’t have the part. I had to wait a couple of days before the part was delivered, and the tech came back out to fix it. They tried to conduct themselves in a professional manner. Overall, American Home Shield is prompt. You call them any time and they answer. They're a very professional group of people, and they stick to what they say they will do.

American Home Shield would replace parts that are broken and try and fix it. And if they couldn't, they would give me something to replace it. The freezer was working, the refrigerator wasn't. The fan that circulates the air to the refrigerator froze. And there was another fan that needed to be replaced. The technician that was here got the one that was frozen thawed out, so it started working. And he replaced the other one, and now it's working. The technician didn't have all the parts needed to fix the refrigerator, but he got it fixed because he was good. He was very nice and knowledgeable.

I've experienced both very positive things and some very negative things from American Home Shield. Most of the time, you can relay your concerns and information to them, and they'll schedule a service technician to come out and make the repair. On occasion, when things don't go as planned, it can become very problematic, because a lot of their representatives do not speak English as a first language. You're dealing with something that you're getting pat responses that they probably have in front of them. As opposed to when you ask a question, you get an answer. You ask a question and you're getting a pat response that really doesn't apply to what you're saying to them. It kind of beats around the bush. It makes it very difficult sometimes to relay your concerns to the individual.

I have been enrolled in the Platinum plan for 2-3 years now. Went to schedule an HVAC tune-up as one is included annually in my plan. Was told that this is only available during promotional periods and that the period is ended. Have been given different dates on when it ends, 5/17 on the phone and 5/7 via social media. When I asked where these dates are posted, I was told they are only shared via promotional emails at the beginning and end of the periods, which I was never told when signing up and have not received, despite the fact that I receive marketing emails and newsletters.

AHS contacted me and did in fact make this right by issuing me a reimbursement check for the out of pocket expenses that should have always been covered by my home warranty (or fixed by their contractor). Thank you.

American Home Shield is a good investment to protect expensive equipment and take care of minor things at home. It's easy to file a claim with them. You go to your account and tell them what the problem is. Next thing you know, in hour or in the same day, somebody contacts you to put you with the vendors which they have authorized. Then the vendors come and do it. They take care of your things. The only thing is sometimes it can take a little longer based on where you live and if the person who's going to come and do the repair is available or not. The last time, it took them three days before they showed up. The one who did our refrigerator was exceptionally good. He was very courteous and caring. He came in with shoe covers. He also cleaned up once the work was done and explained what was done. We liked him. My previous experience last year wasn't that great though because the guy wasn't able to fix the problem. It lingered on.

I schedule appointments but no one would follow up. I told American Home Shield many times when we get calls, a lot of them are spam. I started not to answer their call because their number didn’t come up in my system with blocked calls. And they would charge me for a service that was a part of the package that I have. So, it seemed they're a scam. Once my year is up, I know I wouldn't continue with them.

Submitting a claim to American Home Shield is not a problem. The problem is the people they send out. They send out people that really don't know what they're doing. So, a lot of times, I've had to get two sets of people to come out and fix things. It took me four months to get a dryer replaced, and I got fed up with it, so that’s why I switched. I was with them for 19 years. It got progressively worse.

American Home Shield is not the best. But when you're in an emergency, like if your plumbing goes out, they have someone come in within 24 hours. They check and fix it. Out of 10 times that I needed them, they were able to help 6 times. They used to be better. Their services have slowly declined like everything after the pandemic. One of the most recent claims I've done was the vent in my dryer that was stuck. They sent someone to look at it. He did a great job. The only thing with that is, it's $75 a month and $100 now to have someone come out. That's a little expensive because it was just the vent was stuck.

I used American Home Shield for my microwave and stove. I also replaced my refrigerator. But it started the same problem. I called and AHS wanted another 100. So, I figured I could replace it. The service was great. A contractor came out and replaced it. And I'm enjoying my new appliances. If something broke, I could call and AHS wastes no time with getting a technician out. And the replacement of the appliances don't take long. The technician is sent back out.

American Home Shield contacts me straight away. Recently, I had a washer they had to fix, and since they didn't have a serial code for the machine, they couldn't do the repairs. Other than that, the service has been good.

It's always been pleasant with the reps at American Home Shield. I recently had a washer that was leaking. A technician came out and said it could not be fixed. American Home Shield did a replacement. I haven't replaced it as of yet, but they gave me the credit to replace it when I'm ready. I have two properties on American Home Shield and I had someone come out to the other property for an electrical claim. He was a great guy. He was very knowledgeable about things other than electricity. I will continue to American Home Shield. As long as they do what they say they'll do, I don't have a problem. Most of my family members have homes and I tell them right away, especially those with older homes, that they should invest in American Home Shield. It's worth it.

The claim with the plumbing was good but my recent claim is ongoing. I have a dishwasher and every time somebody comes out to fix it, it stops working again within a couple of weeks. I've kept asking them to replace it, but they haven't done it yet. American Home Shield keeps saying that the person that comes out to fix it has to recommend it, but they're saying that American Home Shield has to do it. It's a battle of who's going to make the decision that this is not gonna work. That's annoying.

American Home Shield had somebody come out there promptly for the furnace that wasn't producing heat. There were two of them that came out. They got one guy that did the troubleshooting. They had to order the part then the other guy came out. They were informative throughout the whole process. They were knowledgeable about making the repair. American Home Shield handled the claim better than expected. I was impressed.

The spring and cord of our garage door broke. My husband reached out to American Home Shield and techs came out promptly. They did a great job and they were able to fix the garage door.

Sometimes the people in the call center are frustrating when I just wanna talk to a supervisor. That's how I actually got my fridge fixed. Recently, the washer started making weird noises and the techs fixed it. But four days later, it started making the noises again. Then, the dryer went. We're getting a new washer and dryer on Friday.

I had a water leak in one of my bathrooms back in January and American Home Shield sent someone right away. It took only 24 hours to start working on my bathroom. Someone showed up and fixed the problem so I was happy with that. Last month, my AC unit was giving me a hard time and AHS sent a technician in less than 24 hours. I love it. It was fast and I was so surprised. The technicians were professional. They brought some equipment and it was a little bit loud and they said they could try to get another system that would not be so loud but it was fine. It didn’t bother me. The techs were always asking questions and would always communicate on what was the next step, what they would need to do and that someone else was gonna be here to check the equipment.

When I got my AC fixed, they were real quick to send somebody out. They gave me the company's name that's coming out and around what time they should be calling me. The tech was very professional and he told me he'll handle everything. He looked at the thermostat, turned it on and felt the air. He said the system wasn't blowing out cold air. He went outside and found that there was a crack in the hose to hold the Freon. He took a picture of it on his phone and showed me. He asked me if I wanted to proceed with the work and told me how much it'll cost before he started. He welded the hose and put Freon back in. He then showed me that it was now blowing out cold air. The work was covered by the home warranty but not the Freon that got put in.

I put in a claim for the refrigerator and the stovetop. The tech looked at the refrigerator and ordered things that needed to be replaced. But that took from April the 22nd through May the 10th. All my food perished that was in the fridge that I couldn't get out. I had an appointment five days after the first guy came but they cancelled it. It was ridiculous. AHS did not care and they weren't interested. The rep told me that they do not replaced perished food.

My AC wasn't blowing and it was turning on by itself. They were super fast to send someone out. I was impressed by them.

The reps were respectful. They understood the problem and got it resolved quickly. The tech arrived on time and was super pleasant. He got to the root cause of the issues quickly and got them fixed just as fast. I recommend AHS. If you have the means to do it, there's no reason not to.

AHS gets ahold of the worker and they come out within two days. I had a microwave issue and the tech made three trips on it. It ended up no good and I got a new unit. I recommend the techs to anybody. AHS is well worth the money 'cause when something goes, they're gonna pay out the price. The only thing I don't really agree with is if you do a cash-out, they give the equivalent of, but it was a KitchenAid. I wanted a GE Profile and I had access to one but not through Lowe's. AHS has something with Lowe's and that's where you have to go. Instead of giving you an e-card for Lowe's I got they ought to shoot you a card with the amount on it so you could spend it wherever you want. I got my GE Profile somewhere else and that was money out of my pocket.

I had a refrigerator that went out. The techs came four times and replaced every board in it except the last board. The manufacturer no longer made that board so they told me I could either get it rebuilt or I could cash. I hesitated and then they said I waited too long. My wife's going into chemo and I couldn't go back to the lake house. The rep said I only have 30 days to do the claim but it wasn't convenient for me. He also said that if they rebuild, it's only a 90% chance that the board would work. He also said they would give me $276. I said, "Like that can cover anything but tax, maybe." So I have not done anything on it.

On my recent claim with American Home Shield for a water heater issue, a technician out within a day or two. It was very timely. Overall, the technicians have been fantastic and knowledgeable. They were timely. They were nice people, which means a lot to me. It's been interesting that AHS has people who live out of the country handling customer service. My bill is usually due on the 3rd, but because I got a new water heater, I just had to kind of shuffle some money. I didn't know if I was gonna have enough. So, I asked them to switch my billing from the 3rd to the 5th when I got paid. One of the reps said, "Okay." I got her name and I thought, "Okay. We're taken care of." That didn't happen, but they rectified it pretty timely and in my opinion, impressively.

I submit claims through their website and it's good. It has all of the things that it should cover. My most recent claim was for my toilet, which would kind of burp when I flushed it. When the techs got out here, I got a text that they were on the way and they coordinated what time they'd come. They were super friendly and really quick. The issue was the seal on the tubing wasn't attached to the actual tube and the tech opened it and fixed it in 10 seconds.

The rep was very well-informed. They also have a low start-up fee. So far, service has been good. I had a claim for a plumbing leak and the plumber had to come back because he didn't have parts in stock. Other than that, AHS has good service for repairs.

I had a leak and Fazio Sewer & Plumbing came out and fixed it fast. They did a good job. I also had a problem with my dryer. The belt was bad and the contractor had to come out for that. American Home Shield took care of that too. I had an excellent experience with them. It was perfect.

There was something wrong with the fridge, the bathroom plumbing, and the AC, too, so we filed a claim to American Home Shield. We never could find anything wrong with the refrigerator. The guy was great, though. The plumbing guys were fine. The first guy tried to sell us a whole bunch of stuff, which was annoying. They ended up fixing it after all. AHS has been good. I know that when things break, they usually cover some stuff. Our house is not brand-new, and I found it to be worth using. We used it in our last house, too. The only thing is the cost went up from five years. Service call price went up a little bit, but the monthly rate dropped so it kind of offset it.

The salt thing on my Watertight Pool and Spa stopped working. The techs fixed it. I like the fast turnaround of AHS. Because of COVID, everything has been delayed. But they're normally quick with everything out to me and getting issues resolved.

Sears came out for the dryer. It stopped coming on altogether. The drum wasn't spinning. So, they reset it. They had to come back out because it did the same thing. They had to replace something. As far as American Home Shield, I had to speak to customer service about them coming back out. It went okay. I love American Home Shield.

American Home Shield sent Tavor for my plumbing claim. It was my valve in the shower. I'm pretty happy with AHS. The technicians they send are good. They're professional. I've had other ones that weren't very professional at all. I really like that they know what they're doing. They hire professionals. It's not just like a handyman.

I sent in a claim for a light switch that failed. The contractor came out and fixed it in 15 minutes. They were great. This particular contractor has been out here before. The tech was polite and very professional. I appreciated that he did not try to engage me in extraneous conversation. He was personable, but not overly. He was good at what he did. The light switch is repaired.

American Home Shield sent High Priority, initially, for a water leak. They identified it could be the water tank. AHS is a good service to have.

The washing machine gear that rotates the drum snapped and so it didn't turn it anymore. I applied for the claim on the internet through American Home Shield's website and then talked to the contractor via phone. The contractor called me and I told them what it was. One wanted a picture of the whatever, and they said, "Hey, I know exactly what it is." They got the part. They called and said, "Hey, we have a spot open to come in." It took about three minutes to fix. I also had a refrigerator claim and it went very well too. The only thing is that getting ahold of somebody from American Home Shield on the phone is absolutely 100% unsatisfactory. But once you do the claim on the internet, it's instantaneous and fantastic.

American Home Shield is very professional and the customer service is great. They give us great service. We've had a couple of instances where we had to wait too long or we didn't like the guy that came out, and so we just tell them, “No. We don't want them again.” Other than that, it's been no problem. When the thing that holds the toilet on to the concrete had broken, the contractor, Miller & Humphrey, had to come replace that whole little thing in there. They had to chop it out. It was quite a bit of work. But they did a great job. Miller & Humphrey comes here for all of our plumbing problems with American Home Shield. They always do an excellent job and they're fast getting out.

The hot water tank went out and I called AHS. They sent someone out in two days for them to come look at it because it was on the weekend. Then it took a day for them to get the replacement in. All in all, we were out of water for a week and that was terrible.

The lights were flickering and we didn't know if it was some kind of electrical connection. We went online and submitted a claim with AHS. Their website was pretty user-friendly and it narrows down your issue. You click on the problem, then you click on the next thing, pay your fee, and they assign somebody to your issue. We had a refrigerator problem once and we had videotaped it and sent that in. Most of the time, the contractors they send out do a good job and sometimes, they are not so good. There's been complaints about American Home Shield not paying them but it was worse last year. This year, it’s has been good as far as the contractors. But I don't know who they're going to get to contract my claim until they assign it and they call me. I would recommend AHS. It's a pretty reputable company and it's not perfect but it's better to have something like that than to not have one.

When I had a problem with the pool pump, the person that American Home Shield sent over did a good job and got everything working in a short period of time. So as far as that particular incident, everything was great. But I had one incident a few years back that was a complete disaster. I set up an appointment but it wasn't met and Home Shield didn't seem to have any record of it. It was a real merry-go-round. Even though I had a call-in number for the work order, nobody could find it. But that was the only incident of its kind that ever happened.

I woke up Friday and went down to do some laundry and the washing machine wasn't working. Around 11 o'clock, I got to the computer and I put in a request to American Home Shield for someone to come in and check it out. They said they have somebody out. They gave me a name of a local place and said that they would notify me within 24 hours, excluding holidays and weekends, to set up an appointment. Unfortunately, they did not call me until Monday but they called within the 24 hours, which was acceptable, as they had indicated. They set up an appointment with a local company who came on Tuesday afternoon.

I had an electrical socket that wasn't working. I filed a claim over the phone and their rep took my information. The contractor, Ryco, was out the next day. The guy was very nice and it didn't take him much long at all. He explained everything to me and I had him look at another socket, which he did. Having an electrical socket that doesn't work was really an inconvenience so having them be able to come and do it the next day was great.

We had American Home Shield with our first house about six years ago. We started using them again last August or September. The biggest thing with the home warranty is knowing that you're not gonna be shelling out thousands and thousands of dollars 'cause appliances and things break down. I did a claim for our kitchen sink. One of the lines that connects the hose just completely had a hole in it. We had water everywhere. It's a waste of time to call so I did the claim online. I was given a name and an appointment time.

We had a plug in our sewer line and the contractor snaked it. It started again and the tech came out again and said that they couldn't do anything else. He was very nice and professional. We've had some claims with American Home Shield and it's been quick getting us assistance.

I like the ease of access of their portal and how easy it is to submit a claim or see what they have available. When I submit a claim, they're fairly quick. The vendor usually reaches out within 24 hours. Recently, we had a showerhead handle that popped out. The tech replaced something and lined it up.

American Home Shield is affordable. The techs have been helpful every time they come out. The only time that it wasn’t was for the AC. But for everything else, it was good. Also, the cost is not super pricey. The contractor, Allen Appliance, came out and drained and refilled the Freon in the refrigerator. Everything's working well. It’s the second time it has messed up. The first time was something with the freezer. And this time, it wouldn't freeze properly. The experience with AHS has been easy and straightforward.

Service has been up and down. When we first started, I could call, get customer service and put an order in. For a while, it was very difficult to get ahold of anybody. I'd be on a 30-minute wait and they wouldn't call me back. But it's gotten better in the last few years. It's easier to get ahold of customer service and talk with them and they do their best to help you out navigate the process.The coverage is alright but I never know the contractors they use. Sometimes you get a tech who doesn't even wanna do the work because they're not gonna get paid that much from AHS. It's always hit or miss when they come. But I've found good contractors and request those companies to come out just so I know the work I'm gonna be getting.

We couldn't see the lights on the microwave and I wasn't sure whether or not it was gonna have to be replaced or not because the parts are not being made anymore. But the parts were found. The tech had to come twice because the first time he ordered the part, it came in broken. He showed us what was wrong with it, but he had to order another one. The next one came in the next day and he was back. And he fixed it, which I was very happy about. He was very nice and professional. My experience with American Home Shield’s contractors has been good. Usually, they're able to fix the issue or at least give me a reason why it couldn't be fixed and things have been replaced.

My first claim experience with American Home Shield was good. We had an issue with our air conditioner and we called them, and they set it in motion to get a repairman out here. The rep on the phone made submitting the claim simple and didn't try to push me through hoops. It was very straightforward. The tech came a day later. I paid the fixed fee and everything was smooth and easy. He was super talkative but he was very informative and knew what he was doing. He sized up the problem that we had with the air conditioner very quickly and was here probably 45 minutes and had it fixed. It's been four weeks and no issues so far. Everything's been great. The experience with AHS was a pleasant surprise. I didn't know what to expect and I thought it might be a pain in the butt but it was super easy. AHS is worth the investment and a peace of mind.

An electric breaker went out and the tech got it back up the same day. American Home Shield is convenient and affordable so I have no issue with it. They have a variety of services as long as your things are covered under the policy, so I would recommend it.

I call American Home Shield when I submit a claim. It's better to explain over the phone than to just put it in writing. Usually, the reps are okay when I'm talking to them. The deductible is $100 and the techs fix the stuff. Compared to other companies where I will have to pay this and another thing, and then they will say it’s not the amount. Even my husband likes this one better and he doesn't want me to change.

AHS helps me out when I need help. They give peace of mind. For the most part, my experience with the techs has been really good. I've had an issue with two contractors but when I call American Home Shield, we deal with it. They either address the issue or they don't send that contractor back. Look into AHS especially with an older home.

Waters Edge Plumbing replaced the leaking faucets on the exterior of my residence. They were quick and professional. I like AHS's fast response on the claims. I can do a claim online pretty fast and get somebody out to come look at the problem.

I called American Home Shield about my AC. It was not cooling. When they sent me a technician after one day, they deducted the $100. The tech checked everything. After he checked, as per his experience, he decided the coil was broken. He ordered it. They got approval from the American Home Shield within three days. But the coils took three weeks to arrive. But once they got the coil, they sent the technician who came in the beginning. The tech installed it. It took four hours and after that, everything looks good so far.

I had a garage door issue, a swimming pool issue, and a plumbing issue. The technicians that came out for the claims were exceptional and were able to get them repaired. About a year and a half ago, I had an emergency plumbing issue. The person that could come out couldn't make it quick enough, so I ended up paying another person directly to come do the work. I've had experiences with other warranty companies that were horrible. It's been far and away incredible experience with AHS other than that one little hiccup.

The light inside my refrigerator, which is one of those high-def lights, would flash constantly then it would go dim and stay very dim. The module which holds the light inside the main part of the refrigerator had to be replaced, and even though Whirlpool knew they had a problem, they wouldn't honor the warranty. So, I called American Home Shield and they took good care of me. They let me know the date and time Sears was coming, and the tech who came was very professional and fast. He replaced the module, but first, he ordered the part and it came to me directly. Definitely get American Home Shield. I had my son get it when he bought his home.

My dryer wasn't heating up. The tech was great. I showed him where the dryer was and he fixed it. He told me that the issue was the thermostat. AHS also covers some investment properties I have. I like being protected and not having to come out of pocket for large expenses when necessary. But when I needed a furnace for my investment property in West Virginia in the middle of the winter, they were very slow to respond. Also, they weren't giving me information. When I tried to speak to a supervisor, there was no supervisor to speak to. It took 12 days to get a furnace and that's a long time in the middle of winter in West Virginia mountains. When AHS works, it works and when it doesn't, it doesn't. But all the contractors that I've had to deal with have been wonderful.

I have been paying $60 every 3 months for years. I went to cancel my subscription and since I was not willing to give them where I was moving they wouldn't cancel it. I asked to speak with a supervisor and no one was available. They just removed $60 from my bank account and I should be covered until August (it is May). I got angry with her telling me the same thing over and over and over! She finally agreed to cancel the service but charged me $5.88 first! Worst customer service ever!

Worst scam company ever. Charges monthly fee with no services provided. They assign you with a fake company that does not answer calls, no provides services. This is a scam. Do not you ahs.com - they assign you with a fake LLC.

I used American Home Shield a long time ago for a few years. Then, I signed up again about a year ago. I'm not 100% pleased with them. The service has been only so-so. My problem is not with American Home Shield. My problem is with the vendors they send to your house because they try to upsell you and then they tell American Home Shield something. You're stuck between a rock and a hard place. I feel like American Home Shield does their part, but the service people they send out are trying to upsell you on things that they feel you need in order to solve something.

When I submit a request, I go to my dashboard and it is easy. There is a drop-down list and it clearly covers all the possible symptoms on an appliance. So far, the contractors have been good. Most recently, the front right burner wouldn't ignite. I have to use a matchstick and I've been dealing with it for two months. I put it on American Home Shield and they sent the technician from A-Fix Service. The technician was great. He cleaned the holes and said that it should work fine. But after he left, I came up with the same problem and he's coming out here again. Hopefully, it will be fixed. I'm very happy with American Home Shield. I've had a very good experience and I strongly recommend them to all my clients.

I have a slab leak that is causing water to seep up through my tile kitchen floor. My request for a “leak detection” company went in 3 weeks ago. But they have yet to assign a proper contractor with the capabilities to accurately diagnose the issue (which is something my policy covers). They have assigned 2 separate plumbing companies both of which requested “leak detection“ company to assess where the leak is coming from. AHS keeps telling me they are trying to find a contractor in my area. I have called them well over 10 times and have been on hold for hours (their call center is answered overseas with representatives that are very difficult to understand due to their heavy language accent…they appear to be reading from a script with little comprehension skills).

Dunaway Construction and HVAC came out to work on our AC. They did a great job. When they came on out, they found the problem immediately and they fixed it. But AHS went up $16 on my premium and never said a word. They should have notified me that they were charging me more every month. Also, my sewer went out and they didn't cover it. But they were really good this last time with the AC.

My dishwasher is not working properly. I haven't heard back from American Home Shield. But they already took their part of the service money out. The tech said something about a part and it might not be approved. So I looked on the site, it said it's pending. But I couldn’t get on the site. I've asked them three times. The old owners to this address has that thing. When we try to do a thing, I always have to call and I asked them to fix that. But I couldn't get anything going on this site, and the rep said somebody would have it fixed and somebody would contact me. But it has already been a week and a half.

I've been with AHS for more than a decade and until recently their customer service has been decent. Over the past year or so, their customer service department, which is based out of Philippines, is beyond awful. It's bad enough that it's difficult to communicate with them due to the language barrier, the reps and supervisors are INCREDIBLY rude. My guess is that they're dealing with upset policyholders all day long so they're fed up so they have no patience and ZERO willingness to help out. Reps outright refuse to transfer you to a supervisor saying 'they're going to tell you the same thing,' and after arguing with you, if you happen to get a supervisor, he or she is even worse. They will flatout refuse to help because they know you cannot get anyone else within the company.

Sears came out for an appliance claim. I told the tech what my experience was with my machine and what was going on. He came to the conclusion that it was the computer because it wouldn't turn on and off. He followed up really quickly and he was a very nice guy. He followed through the system of Sears and he wanted to find a replacement, but there was nothing on their computer system. I was granted either a possibility of a replacement -- AHS listed a few of the machines that I could get -- or I could get a gift card from Lowe's and I could get the machine I wanted. It went very quickly and I was totally impressed with them.

My refrigerator totally went out on me. At first, American Home Shield was gonna have some other company come out but I did my own research and I told them I don't want that company. Immediately, they switched me to Caltek Appliance. Caltek's customer service was excellent -- on the technician's end and on the administrative end. They were able to diagnose the issue quickly and order the parts right away.

My recent claims with AHS were a faucet repair and the ignition for an electric stove. It took a week for the technician to come in, which I was not happy with. But for the faucet, the plumber already had the part and he replaced it right away.

Shields Plumbing came out and replaced a piece on the kitchen faucet. The tech was on time and repaired it the same day. I enjoyed the experience. I like that I could have my appliances looked at and repaired by having American Home Shield.

The freezer wasn't going into defrost mode, and I called on a Friday and the techs came the following Tuesday. They diagnosed it and came back and changed parts. They were perfect. We also had a claim with American Home Shield about four years ago. Things have been great though it’s a little more expensive than I like. But other than that, I count on it and it's come through. I pay $40 a month but when I bought my appliances, they were very expensive. We paid 5,000 for our refrigerator so, if that went out, I'm out of pocket 5,000. So, AHS is almost like a savings plan. I've never had to replace anything with them yet. They've fixed my refrigerator, my stove, my oven, and my washer and my dryer. So, I've had a good run with it.

I had a plumbing issue and American Home Shield took a day to get someone out. We’re in the repair process and the tech is ordering parts. It was his third time coming back for the same issue. He thought it was one thing but that thing was actually broken, and every time he kept checking, another thing popped up. Each time he came, he said I might have to pay again because it was a different issue even though it was for the same faucet. But in the end, they were able to resolve it.

My daughter turned on the ceiling heater in the second bathroom one morning and it was smoking like something was burning. American Home Shield sent a duct person but they said that wasn't their field and that I needed an electrician. So, the next day AHS sent out the electrician. He took the compressor out and said it was gone. He couldn’t work on it so he was gonna replace it. It took about a week but I was out of town on a family emergency. So, I had to call him when I got back in town. Whenever I call AHS, they come out and the service is very good. Usually, the techs are able to fix it the same day. Except this time, the tech had to take the compressor.

I put in a claim for a hot water tank. We had to keep using the reset button to get hot water. The contractor was very professional about coming to my house. I had a little bit of dispute, but that was due to miscommunication. I thought that they did not receive my claim. When they called my house, they did not leave a message saying who they were calling for or what the message was about. They just left a message that said to call them back. In this time and age, you get a lot of fraud and scam. You don't wanna pick up a phone call if you don't recognize the name or number. The only reason I found out that it was them calling was because I had written down their phone number.

One Stop Service came out like they said they would for the drain in the kitchen sink. They had a little problem, so they came out the next day to check on it. The next day, it was fine. They did a good job.

We had a stovetop that wasn't operating. The first contractor we had couldn't locate the part that was needed so American Home Shield arranged for a second contractor to come out. They had to search for the part that was needed and it took a few days. They found it and it was shipped to me. The stovetop is now fixed. I like the ability to get things fixed quickly with American Home Shield. However, I've had other experiences with contractors when they're looking not to do much. The last time, I just arranged to get my own contractor outside of American Home Shield's network.

AHS has been very good. I recently had a garage door that wasn't working. They had to replace it and it was covered.

The cost goes up every year and AHS is a little on the spendy side, but it's worth it when you have major issues. They have great vendors they use. Alchemist Pool came out for a 20-year-old pump that needed to be replaced. I love them. I'd used them to repair something on my pool, so I wanted them to do this.

I would recommend American Home Shield especially if you're on a budget, can't afford to call a contractor and pay the full price for a service. It's very helpful. Recently, I was having some electrical issues in my kitchen and my bathroom. The rep with American Home Shield scheduled with the contractor when I was on the phone with them. I called on a Friday and the contractor was here the next Thursday. I thought it would be sooner than that because I didn't have electricity in my kitchen. The appliances were still on, but the lighting wasn't. But they were able to get it taken care of in one visit.

The oven stopped working completely and my wife used the phone number listed on the account and gave American Home Shield a call. The turnaround time was very quick. It was within 24 hours and they did a great job. They had to order a new part, which took about 48 hours. It was no big deal. They came right out and fixed it. The tech was in and out of here within an hour. I would recommend American Home Shield.

This company has lied to me several times and has done nothing to help me with my freezer that is under warranty via their insurance — they are awful and I would not use them ever again. Worst experience ever.

I was warned about this company. They do anything to not give any money to you. I am out 9000.00. I had water pouring in my home, It takes 15 min. to even get anyone on the phone at this company. Then they would of had to call someone. I called a company down the road, HENCO. They were here in 15 min. Was faster than if I called American Shield. I should of just let the water pour in, ruin walls and floor. DO NOT USE THIS COMPANY!

When the contractor came out, it took them about 20 minutes to diagnose the main issue. They examined the water heater. They turned the water on and off to see if it had any pressure and found the problem. They were able to replace the expansive tank. I've been paying American Home Shield for 20-some years, but this may be my last year on American Home Shield. I'll find me another warranty company. Their coverage is not that adequate. The contract is detailed once you open it up and take a look at it. But a lot of the things that they say that are covered, when the third-party contractor comes out, you find out later that it's not covered. We had a coil in an AC unit and they indicated that it did not qualify for coverage. I'm not a good fan of American Home Shield.

I had a recent claim for the air conditioner. AHS sent me three different contractors and one of them stood me up. The first one was horrible. He came to my home and he stood me up three times after talking to him and texting back and forth. I called American Home Shield. They wanted me to continue to use the person, but I told them no because I was getting nowhere with the guy. But they told me to give him another try, which I did, and the guy ended up coming out and checking my home. But he told me something completely different than what he told American Home Shield. Since he told them a couple of things that he didn't tell me, they didn't warranty my issues. It was horrible.

It's good to have AHS because I have a house and stuff break over the year. AHS is a good company. When you call, they act right away. They take care of their customer. I was very pleased with their service. The other day, I had a claim with my dishwasher and the tech came out and serviced it. He took care of it right away. It's working now.

I tapped on the website to submit my recent claim. It scheduled an appointment. And the contractor reached out to me. We got something on the date, and they came out right away. The tech replaced the motor. Home warranties give peace of mind. When something like that does go wrong, it's nice just to pay the flat rate and be done.

My sewer ejector started running continually. Luckily enough, I heard it and was able to unplug it but it was not something that was in my skill set to fix. We reached out to American Home Shield and they scheduled a plumber to come over. I went to their website and submitted a claim through the online portal. They gave us the name and contact info of the service company. They were to reach out to me, which they did to schedule the actual appointment. They were actually early to the appointment. The tech pulled out the sewer ejector. He had the part on hand and was able to fix it while he was here. He was a nice guy and he answered any questions I had. He knew what the problem was easily. He also didn't try to upsell us.

I had a plumbing issue and I did the claim in American Home Shield’s website. It was easy and you can add up to four items but I didn’t know what my issue was. A&S Plumbing's plumbers weren't able to diagnose it from what I put in the system but were able to diagnose it when they came. I was having issues with my water pressure so when I explained that to the plumber, he diagnosed that it was the water heater and they cleaned it out. But I still had issues with my water pressure because one of my faucets is not working.

I had a claim with a faulty dishwasher and I called American Home Shield and the woman said they’d take care of it. I called in the morning and by afternoon, a company reached out to me. The man came out the next day, quickly repaired my problem and cleaned up the dishwasher. It worked out very well. Another time, I called on a weekend and it was going to take three days. I had a leak that was quite bad in a pipe and since I called on a Saturday and AHS couldn't even process it until Monday, I was not pleased with that and I had to get somebody else.

My refrigerator stopped working and I called American Home Shield and explained what was going on. They told me that they were going to assign a repairperson, and the repairperson called me and set up an appointment. He was very polite and professional. I had talked to him on the phone and told him what was going on. So, when he got here, he already had stuff to fix it. There was some part on the refrigerator that had frozen up and he replaced it, and told me it was all good. It was a simple and easy experience. I've AHS had it for years and I like knowing that certain things in the home are covered, and I don't have to worry about having to go out and find the serviceman. I can just call AHS and they'll take care of that.

My dryer wasn't working and the experience with American Home Shield's website was fine when I submitted the claim but you don't have the opportunity to talk to anyone first. So, you probably have to call in to get to speak to someone. The tech was very professional and showed me what was wrong with the dryer. They had to repair a belt that was preventing the machine from working. People should get the warranty from AHS. When things break in your house, you can call them and pay a small fee that is associated with your plan, and you can get the repair. So, that repair on my dryer could have cost much more than what I paid.

Our AC wasn't blowing out cold air and we did an online claim with American Home Shield and paid our deductible. Within 20 minutes, someone has already sent us a text to let us know who we were being assigned, which was A-US Air, and they said that they would send someone out. They sent a picture of who was coming and then, he sent a text and said he was on his way.

On Saturday, our hot water heater was no longer producing hot water. We thought maybe that one of our kids had left the water running and that was why we didn't have hot water. But then on Sunday, no one had been up all night and all the taps have been off, we noticed that there was no hot water at all. So my husband checked the hot water heater to make sure that the breaker was on for it and it was fine. But the hot water heater was old and there was water at the bottom of the pan. So we submitted a claim online with AHS and it was super easy. The website asked me what appliance was acting up. Then, it gave me a drop-down menu for the options of what was going on. It gave me several different options, then it gave me an option to further describe the issue that we were having. It was pretty cut and dry.

I called American Home Shield and did a claim for my dishwasher. That was easy. They told me who was gonna be assigned to the claim and gave me their number. A tech came and he was good because he went on and fixed my dishwasher. He did have to bring the parts back. I've had several home warranties and American Home Shield, by far, is the best because they fix everything. The only thing is they fix a lot of stuff and then they are gonna raise their price on you at the end of the year. Also, they come up with ** sometimes. That aside, I like the protection. When something goes out, I don't have to pay for repair and replacement. Go with American Home Shield. Don't go with other people because they don't fix stuff. I've been through it with all of them.

The air came on outside but it did not blow through the vent. American Home Shield's customer service was great. The rep was efficient. She knew what I needed and was very quick. The first time, I submitted my claim through the automated and they made the wrong claim. So, I had to call back and speak to somebody right back because when I push buttons or say stuff with the automated, they don't get it correctly. They had me down for a window unit and it was a central unit. So, I had to call back in and I got a real person and she fixed it. The contractor came in the next day, did what they had to do, and left. It was quick. The part was changed it out and it was fine. It was a good experience. I have all my family with AHS. I've been telling everybody that I know about them.

I set up a preseason tune-up. It was $107. I thought it would just be $100. And when the contractor came out, they found some problems. One problem was from where American Home Shield had someone to come out last year. The contractor had a list of problems. They were already out here. They already assessed the situation. I had to pay another $137.75 service fee to get it placed for a service. It was a total of $1,300 that AHS wouldn't cover.

My washer messed up. I sent a claim online, and they sent somebody down after almost a week and a half. The guy came down here and told me that it couldn't be fixed. It was really fast. I just sat around and waited, and then an email came in and American Home Shield gave me some options. Within less than 24 hours, American Home Shield refunded me money, and I got a new washer at Lowe's. American Home Shield has been the best so far.

I called American Home Shield and they scheduled. The service company came out and did their job. They knew what they had to do. It was very quick. Took payments, and left.

We've had poor experiences of getting through only once or twice and we've had American Home Shield for many years. The last experiences have been good. My toilet wouldn't quit running and I knew it had to be replaced. The contractor came out and did it fast. The other one was my back of my toilet broke out of nowhere. It's a weekend home. It has just been my husband and I. My maid went into the bathroom, called me and said there was water everywhere. The tank broke. AHS put a new toilet in for me.

There was a pump in a central AC unit and it wouldn't shut off, so American Home Shield replaced it. The techs were polite and professional. Years ago, we had another AC issue. A major one. We also had a dryer and plumbing issue at different times. The contractors came out, no problems.

When my refrigerator died, my wife called American Home Shield, and they had a Sears tech there the very next day. They charged 100 bucks for the tech to come out. The tech knew exactly what was going on. He was quick, polite, and showed up on time. He said the refrigerator needed to be replaced. By the time the tech left, he had already sent American Home Shield the paperwork, and they already had a credit for more than we were expecting. Went down the next day and bought a refrigerator. I submitted the receipt the day we bought the refrigerator, and five days later, I received the check. American Home Shield has fast service. I'm impressed. The refrigerator was 20 years old and they gave me 1,400 bucks to go get a new one. They did the same thing with the dishwasher. The dishwasher was 20 years old and they gave me $500 for that.

When I put a claim in for the the garbage disposal that wasn't grinding up, the contractor responded to me within 30 minutes and was here within an hour and a half. The repairman looked at the garbage disposal. He went to his truck, got some piece of equipment, came back, and in about 15 minutes, he was done. American Home Shield has done what they're supposed to do and didn't cost us anything except the fee.

I love American Home Shield. Our first claim with them was for the refrigerator that went out. The repair people came out and tried to fix it, but the problem wasn't fixed. American Home Shield sent someone else. The other repair people came out and said that they would have to replace it because they see that the part wasn't what it was. It was a major problem. American Home Shield ended up doing a replacement for us. The dishwasher was a recent claim. I told them that it wasn't draining. Their repair people came out. They were amazing. They came before they even had scheduled my appointment for the time. They looked at it, did what they had to do, and worked on it really fast. They said that it wasn't repairable. American Home Shield called me and told me that I could purchase from them on their website or they would give us an e-card to Lowe’s and we could pick out what we want that has a value that my dishwasher has.

Having American Home Shield, I enjoy knowing that if there are any issues with my home, I already have a good grasp of what type of finances I have to put towards that because of the deductible. We have two policies with them. On one of the properties, we had a lot of clogs in our pipes. We used American Home Shield for that. We had two claims for this home with plumbing. Showers Plumbing came out recently. The plumber was very nice. We enjoyed having him.

I had a plumbing situation. A contractor came out and I showed them where my leaks were. They found that there was too much pressure going into the house, so they needed to change that dial out. They couldn't do it on that time they came. They had to make another appointment for that. There was an issue with the communication on the phone with the people. The plumber had to call them to let them know what the problem was so they could understand. They didn't understand me. I was telling them I needed a valve for the pressure, and they were saying it wasn't covered. The plumber was saying it was covered. We were going back and forth. Weeks went by and I had to call them a few times to ask what was going on. I finally called the plumber directly, and they said they were waiting on American Shield Shield to get it to go through. I was about ready to cancel American Home Shield, but they came through in the end. They were talking about charging me double but they didn't.

The repairman scheduled a time for my dishwasher claim and was here at that time. He ordered parts, but the parts didn't work. AHS replaced the dishwasher. They gave me a gift card and I went to Lowe's. Their service is very good.

My icemaker was making ice but it would build up along the top where it was freezing and wouldn't dump into the tray. I had to take it apart every couple of days and chip that ice out of there. I did a claim with American Home Shield and they put me in contact with the contractor directly. We were texting back and forth. I took a picture of the model number. The repairman checked and he had the part. He texted me back and told me how long it would take him to get there. He was very pleasant. He explained things to me and did a great job. They were having trouble with the part that initially came with the Samsung freezer. They don't use that as a replacement anymore. There's an upgrade that they use. This part works better than it did initially when my unit was brand-new.

I'm enjoying the service from American Home Shield. It's very simple. I just call them, pay my fee, and don't have to worry about my payment. That is awesome. Recently, when I turned my disposal on, the water and the food were coming through the pipe. A contractor came out and repaired the pipes.

The plumber who came for my stopped up drain in the kitchen did his job and showed me what was what. They finally got it done after the second call. So far, AHS has been good compared to the other company I'd been through that did me so wrong. I like the fact that AHS can find somebody to come do your stuff. The price ain't that bad too.

The air conditioner was freezing up. They said it was an old one. It was gonna be 100 and something dollars per pound for 5 pounds to put it in there or I could choose to buy a new one. I chose to buy a new one. They said they would put it in and take care of it for 10 years. They replaced it within two days. I'm satisfied with AHS.

I use the website for submitting claims and it would be nice if there was an app but it's pretty straightforward. My experience has been good so far and the service is good quality. It gives me peace of mind and that I can rest assured that I'm covered in a lot of situations. My most recent claim was for the air conditioning that wasn't cooling and they sent out Royal Flush AC and Heating. There were several times when the appointments were pushed back. The original appointment was scheduled for X timeframe and then they rescheduled for later in the evening. But the gentleman was very professional and clean.

I had a problem with my sump pump and American Home Shield scheduled an appointment with a company. The techs came out and replaced the sump pump. I have submitted a claim online, but it seems to be more effective when I call in because I always have questions. The portal that we use is not flexible enough to allow me to explain my situation and I wanna make sure that I'm doing something that warrants a service call. One time, I was having an issue with my washing machine and AHS sent somebody out, and the guy said he fixed it. He didn't do anything and it still didn't work. So, AHS had to send somebody out the second time, but it was just a reset. So, if someone could have guided me, we could have saved some time. AHS is making money but it could have saved their time too. They could have asked me to troubleshoot before I spent the $100 and before they ended up paying the company.

The AC unit stopped heating and cooling. It's been an ongoing thing. This was the fourth call on it. It had several things they found wrong with it. This last time that they were here, they found some parts that needed to be replaced. It had to have a new coil put on the inside, and it had leaks in two different places on the lines. They said they couldn't get a coil. They asked if it was okay if they put a different system in the inside unit. They were able to fix the leak out there. American Home Shield is a good idea because you don't ever know what you're going to need and when. I used to do rental houses and I always put American Home Shield on my houses until I get ready to sell them. I've always had good luck with them.

The tech who came out for my recent claim was a nice guy, personable and professional. My dishwasher's bottom rack broke. The piece that operates the thing that flies around with the water wasn't working. They had to replace the racks. Now, it's working. However, usually, it's easy to take the silverware basket out, but now it's not as easy. It doesn't fit the same as before.

We were having an issue with the water pressure. American Home Shield sent Tulsa Plumbing, and they replaced the showerhead with a brand-new one. My experience with AHS is good, but I do not like not being able to pick my own company to come to the house. Also, their website is okay, but some of the stuff is not detailed enough. I couldn't tell the plumber that was coming what the problem was until they called to ask me because there weren't enough choices.

My refrigerator stopped working. I did a claim and everything's pretty much automated with American Home Shield and their website works pretty well. A tech was here in three days. He looked at the refrigerator and he said he needed to replace two coils. That was what he did and it fixed the issue. During the two times that I used this home warranty, getting ahold of the person assigned to our claim was difficult. The contractors never answer their phones. A refrigerator is pretty significant. Also, they were not especially timely all the time. They couldn't fix one claim so American Home Shield ended up replacing it which worked.

They have me on whole for hours, and they don't care about their customers. You don't hear from them until 2 week or more. They lie to you, I don't like the company they send to your houses. I will not used them again. They drag their feet when it come to claim and repairs.

I've always been happy with American Home Shield's service. I call them and they take care of the grunt work. It works great for a single person that doesn't have to rely upon trying to find somebody to do something for me. I called in on a Sunday and expected to wait to hear from somebody on Monday. The company that AHS assigned me to called me at 9 o'clock that night. The contractor did what they needed to do. But the evaporative swamp cooler still had issues. So, I called AHS and had them send the contractor back out, and they did. Everything's fine now.

Bestway Mechanical came out for a plumbing issue in the bathroom. The water comes from the sprout when you're taking a shower and it shouldn't. I thought they could fix the simple part. But it seemed they needed to go behind the wall to pull out the whole water thing, and American Home Shield didn't cover that part. It might be on my part for not fully reading the contract, but it's up for debate whether or not I'm gonna keep American Home Shield. I've been paying, but they haven't benefited me much. Most of the claims that hadn't gone well were the bigger claims. If it's an appliance part where I needed something fixed, that was taken care of.

I had switches that needed to be replaced. The wires inside the wall were not on the sander that it was supposed to be. The electrical wire is supposed to be behind the plastic box before you put the switch itself, but it's not. It's coming out from the side. The electrician has to come back and put a hole on top of it so he can reroute the electrical wire instead of being on the side of the box behind the box. It happened that he saw it by luck. He was supposed to come today, but for some reason, I didn't hear anything back. He didn't show up.

I recently had a dryer issue that Axis Appliance came out for. It wasn't putting out any heat and it had something to do with some components, which they replaced. I've worked with them before and they're really nice. But the claim prior to this was for a water heater issue and the particular company that AHS sent out was unprofessional. They didn't make me feel like my issue was the highest priority. At one point, we had agreed on them ordering a part and that it was going to be there in five business days, which is pretty reasonable. But the issue went on for two weeks and my family and I were left without hot water for two weeks. That experience was pretty bad, although they eventually fixed my issue.

The water dispenser in the refrigerator was not working. I reported the issue. Somebody came to check the status. In the first try, the problem was not solved. The person was not able to identify the parts that were not working. That first guy was a beginner. He tried to convince me that cleaning the part of the refrigerator would solve the problem. Come on! Just cleaning? I asked the guy, "Is the valve water damaged?” He said, “No.” I asked, “Is the computer damaged?” He said, “No.” I asked, “Is the pan damaged?” He said, “No." He just cleaned it. I pay and I work to pay for that service. It means that the minimum thing that I expect is the right service for the right amount of money. American Home Shield needs to have people with experience. That's the minimum thing that I expect.

Prime Plumbing was a great company. The flusher wouldn't flush, and there was something else in the back that caused it to keep coming on. It wouldn't shut off, and it was terrible. I did the claim to American Home Shield like I normally do. I called and explained, told them that I had a problem, and they found this company. We made an appointment. The techs came in on time. They were great. They were professional. When they were closer to the home, they notified me each time. So, I thought it was excellent and well-handed. They did a great job. AHS is great. I've been protected for years.

Originally, I contacted Samsung for a dishwasher repair, and they said the unit was out of warranty, so then I called the home repair service. The tech was very nice, polite and professional, and diagnosis wasn't very long. A part had to be ordered and it took five days to come in. A different person then came for the second visit, and everything was fine.

We've been with American Home Shield for close to 10 years and my claims have been perfect. Their website was okay. I did a claim to stop my microwave from having the issue it was having. The turnaround time was a short one. A tech was here for half an hour and he was excellent as always.

I've had American Home Shield close to 23 years and saved a lot of money on repairs. All of my experiences have been good, except for this past plumber that they sent out. I had a busted water heater, and the plumber was rude, but I didn't bother reaching out to AHS. I reached out to the plumbing service and gave them a few nice words.

I love American Home Shield. They never let me down. My sons recommended them to me and I have been with them ever since. I've worked in different states and stayed with family members who have had other home warranty programs. When I hear their horror stories, I say, "I don't get that problem. I get the best service in the world." They take care of my business. When there were times where I thought I needed American Home Shield and already made a service call then all of a sudden, I didn't need them, my refund was there right away.

Everything's good with American Home Shield. I like the automatic payment renewal and I forget about it. We had a guy come out for our air conditioner last year. It was hot and the guy came out right away. He was helpful. He fixed us all up. Recently, my washer wasn't spinning. We got a brand one and AHS gave us a very fair amount for our old one. We're happy with it.

Technicians did their work and they checked to see what was going on. They saw the leak outside of the house. Between my house and the house on the left side, there was a good amount of space where the grass was just completely soaked. I told them that the leak may be coming from my bathroom, which is on that side of the house. Whenever there's no noise in my bathroom, I can hear a water stream just running through as a background noise somewhere in that bathroom. I brought them there and they started listening to things. They opened up the drain pipe, and the drainage cap of the shower, and they saw the water was nonstop running. They told me it was a slab leak. That was all they did and didn't do anything else. I literally paid $125 and they just came in and told me, "Oh, this is what the estimate of the job is gonna cost you."

High Priority came out for my hot water heater. The gas had been off and when they tried to turn it back on, there was flame underneath the heater. The tech fixed that. Another guy from High Priority also came for my furnace. We tried to light it but it wouldn't light. He said the issue was from condensation and that he was gonna request that some of the cover on the pipes be changed. But it's been a couple of weeks now and nobody ever contacted me about that.

One of my air conditioning units was not cooling and there was a part that failed. When I have a claim, I just go online to the American Home Shield website. It would say, "Do you need electrical? Do you need air conditioner issue, heating issue, plumbing issue?" I put AC in and identified that it was not cooling. I get billed every month for my AHS. They have my credit card and they automatically charged my credit card for the service call before the contractor comes out. AHS will send me the information that says, "This is who will be coming out. If they don't contact you within 24 hours, you call them."

We called American Home Shield for the electrical that needed done. The entire first floor including every appliance except for the stove is on one breaker and that's not good. Affordable Electrical came out but I don't think the electrician did everything that I wanted him to do. He just did the easiest thing. He moved the microwave and the refrigerator to something that had less wattage. I wasn't happy with that. If something doesn't happen that we feel compelled to pay another $100 or have them come out and look at again, we're stuck with it until something happens.

We've only used American Home Shield twice in all the years that we've had them. Every time we used them, it was really good and positive feedback. One claim we had was for our dryer. The tech was from Sears and he was really helpful. He did his job and was very professional. The dryer is going to be replaced and we know what we're getting. In fact, we're going over this evening. We have to pick up some other stuff that we're getting. I'm hoping that their gal is going to be there so we can have the dryer delivered this week.

Their tech mike is very nice. He came to fix the refrigerator which was all iced over. He took it all apart and said it wasn't fixable. AHS also deemed it was irreparable so we're supposed to get a new one. I already went through the claims department and we got that all taken care of. Everybody's been wonderful and right on top of things. AHS has always been really responsive to me. The thing I like best is that I can just get online and do the claim. Within 24 to 48 hours, someone calls you back. I don't have to talk to anybody. In the old days, you had to call them and you had to wait an hour which was horrible. I'm happy with AHS.

The circulation pump was broken and the tech knew what the problem was. A new circulation pump was put in and it works. He was right on. I like the security in knowing that American Home Shield would take care of things.

There were four things that needed replacing on the control panel of my microwave. I had a great experience with the tech. He ordered some extra parts and put them all on just in case so he didn't have to come back. Everything's good with AHS customer service. Working with them is a very easy process. With them, I like that my issue will almost always be repaired and I'm never gonna have to buy a new AC unit.

I recently had to submit a claim to American Home Shield. I filed it online and they sent somebody out and the guy troubleshooted and diagnosed it, and then fixed it. I had to pay a service fee for them to come out, but it was only 75 bucks. The guy was super friendly. He was a really nice guy. He was really knowledgeable about everything, walked me through what was wrong with it, and he was really good about getting everything done and handling the parts ordering and let me know how the process was going.

The unit wasn't throwing the air out. What was coming out was warm. I called American Home Shield and we were surprised that we were able to get our appointment as fast as we could. We were very satisfied with the repairman. He explained to us very well what the problem was and showed us the part. He had the part on the truck. I love being protected with American Home Shield because it could come up to a lot but it wouldn't be a lot out of our pocket. I've recommended them highly to a lot of people. We are very pleased.

The outside unit was making a racket and the fan blades weren't moving. So it was a motor that was locked up. Sending in the claim was a good experience because American Home Shield responded back in a timely manner. The tech came out here and put a new motor on there. He was able to diagnose the problem and fix it in a timely manner. He was nice, courteous and respectful. He was also clean and professional. The AC is performing the way that I feel that it was performing before I had the fan motor lock up on me. I'm glad that the tech didn't just try to put a little Band-Aid on it.

My water heater wasn't heating and the rep from American Home Shield got in contact with Ferguson and Sons. They told me the information, their phone number, and that they would be calling me within 24 hours. It might have even been close to the weekend and they called within a couple of days. Then, they came right out. They're local and probably only 30 miles from me. Once the guy got here, he realized the issue and had to order the part. He couldn't get it from the regular person that he orders from and it took longer to get here but he couldn't control that. Once he got the part, he came the next day.

American Home Shield always try to get people out here as quickly as they can. When I call in the claim though, I sometimes have a hard time understanding who I'm talking to. But all the contractors are courteous and usually quick and get things done expect for last month. I called in about a leak, which started in my bathroom, and the guy supposedly came and fixed it. And when I had the leak this time, the person who came out said the leak that went from my bathtub to the ceiling in the living room was because the part wasn't fixed correctly. It’s good now. I asked him if I’m gonna have mold and he said he didn’t know. I’ll just watch it and let him know. I always tell everybody I'm glad I have AHS because my husband just passed away in October of last year and it's a blessing for me to even have it. So I would recommend it.

The customer service reps of AHS were fine. Sears came out recently for my stove. The techs were professional, nice, and friendly. Put the booties on their feet, too. Everything's working fine now.

I had a claim for two fans. One didn't work at all, and the other one, the light just worked. There was also an outlet that was broken. American Home Shield assigned Hawk Electrical, and they did a great job. The tech found the problem in less than half an hour and fixed it. Overall, my last experience was fine, but the couple experiences before wasn't so much. There were a couple of times wherein all they did was deny, deny and deny. A friend and I talked about American Home Shield, and she had the same experience. In this case though, I was satisfied because they didn't deny the claim.

With AHS, I like the convenience of having somebody to call and have an appliance taken care of. The techs they send are pretty good and I like them. Recently, I was having issues with my AC unit. Same Day Air came and the tech was running a little late. But I wasn't too busy for the day. The techs found that there was a pipe cutter left from the other tech who came and that was the cause of my leak. The Same Day Air tech was very professional. He gave me a rundown of everything that was going on and told me that I was down on Freon. He was also very detailed and informative. Everything was good.

We had several ceiling fans that were not working. The tech checked them and told us what needed to be done. He came up with a satisfactory solution. He had to order some fans because I had one that was smaller than what people normally have in their home. He explained that it would take a little bit. But as soon as he found one, he called and set up a date to come. He took care of it for us. He was friendly and professional. My husband and I are up in age and he explained everything thoroughly to us so we could understand. That's a joy because so many techs don't do that. When I have problems, AHS is Johnny-on-the-spot to get them taken care of. They've always taken care of me in the timeframe needed, and I've never had a problem where they didn't.

We've always been happy with American Home Shield. We have had policies with them for years and years at a time, then our circumstances would change, and we would go off of them, then we'd get them again. My most recent service was excellent, and I'm comparing them to some of the other ones that are out there that I have tried. You think something's covered, then all of a sudden, they're sending you a check for $40 instead of repairing it. That happened with the ceiling fan. That was a different company. American Home Shield usually comes through pretty darn good. They prefer us to do claims online, but I prefer calling and talking to somebody. I've done both, and either way, it works.

When I called for service through American Home Shield, I asked them if I could use Third Generation because I used them previously and I wanted to use them again. They said, “No problem.” They got that information already, and they called me and set up an appointment. Third Generation came out, and the technician they sent, Rafael, was excellent. If ever I have anything to do with the AC again, I would definitely want him to come out. He was very professional and personable. He explained what the problem was as well as everything that needed to be done. It was great service, and everything now seems to be working okay.

I put in a claim for the garbage disposal. American Home Shield followed up the next day and gave me the information on the service provider that was assigned. The service provider contacted me to advise the day the person would be out and the time. Then they came out in between the time they were supposed to. They called me beforehand to let me know they were on their way. The tech was courteous. He confirmed what he was there for, and I showed him where the garbage disposal was. He did what he needed to do and let me know he was done. He fixed it. It was fine. Overall, I like American Home Shield's responsiveness and ease of submitting claims online.

Our icemaker and our Whirlpool two-door refrigerator stopped working. I contacted American Home Shield and told them the issue and I needed a technician to come out. They asked me what kind of appliance and I told them it was Whirlpool. The next day, they emailed me and told me that Sears rep will be coming out to take care of it.

The garage door wouldn't go up and down. The tech was friendly and he fixed it. I like the convenience of AHS. It protects you from unexpected expenses.

Some of my experiences with American Home Shield were a nightmare and some of them were very good. We had a busted pipe up in the attic and it flooded my closet. It was almost a week that I had no water in the house. They sent a company and the gentleman came. He said he cannot go into the attic and he gotta cut a hole in the ceiling, which I said no to. They told AHS that I did not grant them access to my attic. I told AHS I didn't grant them access to cut my ceiling to go to the attic. He can use the ladder in the garage. AHS said the contractor said they will go through the attic. In the end, I did not have them. AHS contacted Plumb Genius to see if they were available and Plumb Genius said yes. AHS arranged to be transferred to them. The tech came out and he found the pipe and fixed it. He was very polite, professional, and tried to fix the problem quick.

AHS is fast and efficient. With them, we're able to reach out whenever we have a challenge with any of the appliances and we get a very quick responses. Recently, we had a pipe burst. The contractor asked if it was an emergency situation. Since my husband was able to turn things off, it was not an emergency. The tech was here within three days. He was very professional and walked us through what he needed to do. He got the job done. Now we just need the folks to come back to do the drywall to patch so we can get it painted.

I could not turn off the water going into my toilet. The claim process online was better than calling. The tech was on time and efficient. He explained what the issue was and how he was gonna fix it. He told me what the cause could have been, and that he was going to replace it. He said it would be easier for me to turn the water on and off on my own in the future. Also, he went above and beyond. He fixed the turning off the water for the toilet. He changed the flapper for me as well.

The tub fell off the balance in my washing machine and the tech had to order parts. He fixed the washer up a little bit before he left so I could use it, so I wasn't really without it but a couple days. It was fixed last Thursday. He was nice and it was a good experience. When I had the furnace repaired, the furnace man didn’t give me a receipt and I ended up having to pay $700 for parts, and I didn't know what the parts were for. I was irritated about that. But otherwise, most of the reps are very nice.