American Home Shield Reviews

American Home Shield is convenient to have. Especially when you have rental properties, you're not always able to go and take care of them yourself. Everything is covered. Last week, I had an AC issue on one of my properties. A contractor came. They fixed the issue. I have another claim open with another property with the AC. It was 4th of July weekend. He was able to get there the first thing Monday morning. And it was a quick fix. It was a good one.

We have two properties with American Home Shield. We've had them on the most recent property for a little bit more than a month. On the other property, I've had it for 15 years. In little things, it's good for the convenience of, "Hey, let me pay this, and can you come fix my refrigerator? That might otherwise be $800 and you pay $100 deductible." I had an incident with the washer-dryer that as soon as I had called to fix it, the motor mounts went out. So the $100 deductible was well worth not paying $1,000. So there's good and bad to it. In any situation, you don't ever want to call anybody to come out anyway.

Some time ago, it was a long time getting the parts for my dryer. Recently, the contractor had to get a part for my refrigerator. But the speed of American Home Shield's service is good.

My washing machine quit and American Home Shield emailed me the day after I filed the claim that somebody had been assigned and then, that person called within 24 hours. He was wonderful. My laundry room is my catch-all room and he didn't have a whole lot of space in there to work, but he managed beautifully and didn't complain at all. He very quickly got in there and diagnosed the problem. He had to order the part, which was where I had a little bit of a problem because it took a lot longer to get it than it should have. It was close to two weeks. But when the part came in, the tech came out immediately, which happened to be July 4th, and had it in within 20 minutes. So it worked well.

The temperature started going up in the house because the AC’s fan wasn't blowing outside and I requested service from American Home Shield through the internet. It was great. When the tech came, he was in and out of here in about 20 minutes.

When I have a claim, American Home Shield assigns the contractor right away. We had a claim last week for the air conditioner and the contractor was good. But when I had a claim for a microwave, it took a long time for AHS to replace it. If they can make the process go a little bit faster to replace an item, that would be a big help.

I called in about the air conditioning that went out last week. We were without an air condition for a whole week but I understand the circumstances. Other than that, everything went well. A-US Air came out and the repair didn't take more than 45 minutes.

I file a claim on late May with American Home Shield (AHS) because my AC UNIT wasn’t working, they signed ATR to address this issue. ATR technician came to my house on June 2. He mentioned that the unit needed to be replace. Today is July 12 and nothing has been resolved. Every time that I call ATR they mentioned they submitted a ticket to AHS and when I call AHS they said nothing has been submitted. I have kids, we take care of my elderly mother and pets in the house. It’s the middle of summer. Currently 95 degrees inside the house and I fear for their health. Please someone help me.

I saved some money with American Home Shield. I had a couple of big-ticket items, like my water heater, and it was beneficial to have this plan even though I had to pay an additional cost because of the new codes. They also did my air conditioning system. On the other hand, the minor appliance repairs, I don't feel like I've benefited from this plan, and it takes too long. They say 24 hours to 48 hours, but I've never been contacted. I have to call the vendors, and most of them, no one answers the phone. The vendors that American Home Shield uses are not good as well.

I've always done my appointments online, and American Home Shield has always been good. I really like the technicians from A & R Appliances, so whenever there's something, I request them. They're prompt, courteous, and always have what they need for my appliances. So, I've never had to wait another two more weeks. They're consistent too. They don't change employees very often, and that's what I like. It's usually been the same technician since I started with them. Also, having American Home Shield is cheaper than having to renew the warranties on each appliance, and I'm pushing my daughter-in-law to sign up with them.

Recently, our air conditioning unit was not cooling and the repair company came out the next day. This is the second time they've come out and it was the same technician. He was great. He was knowledgeable, personable and didn't try to do an upsell.

I have always liked the service that I received from Home Shield except for the time before the latest service. I was very upset with them. In my faucet in the kitchen, cold water would not come out. Apparently, it was clogged with calcium. So, I called AHS and they said that they would send somebody. They sent Reed Sewer Service. They're from the same small town that I come from. So, I knew them and I was like, "You guys fix faucets?" They were like, "Nope." AHS sent the wrong people. I asked for a refund because they sent a sewer company. I didn't have a sewer problem. I just felt like I should not have been charged for that because I didn't ask them. They said, "Well, they came out to your home." I was like, "Well, I didn't ask for sewer. I did talk to the owner of the company last night, and he said that he would call American Home Shield and tell them that they shouldn't have billed me.

I like AHS's ability to cover appliances. Recently, Patriot Plumbing came out for our water heater. The tech was really knowledgeable and very helpful and he got it straight in less than an hour.

The claim process with American Home Shield was very smooth. I did it right through their online portal. Then there were three different appliances that needed fixing. And with all three, I was able to check at once. The woman who came out and did the repairs through the repair company that they worked with was excellent. She was quick and fixed everything. She did, unfortunately, have to come out three times because there were different parts that needed to be ordered, but that was no fault of her own.

American Home Shield (AHS) was purchased for us as a home warranty program upon buying a new house. The first and only claim we've submitted to them has been concerning our garage door. Our garage door would not open all the way, would not close all the way, and would often return to the up position when we tried to close it. AHS advertises that any claim you submit will receive a response within 24 hours. We submitted the initial claim on 6/2/23 and did not receive any response until 6/21/23. The vendor, Precision Door Service (PDS), finally came out on 6/22/23. Upon arrival, the vendor looked at the garage door and immediately stated that, "This won't be covered in your contract".

I had to call American Home Sheild to initiate a service claim to fix the AC. I was told I’ll receive a phone call within 24 hours to set an appointment for a technician to fix the problem. I never received the call. I called again after several days. They put me on hold for almost an hour. In the end I was told they left a message to the AC company. We are living in a 91 degrees temperature house for more than a week in the middle of the summer and the problem is not resolved yet.

We had the hot water heater fixed the other day. It was fine with the tech who came out and it was an easy fix.

I use American Home Shield for three houses that we own and their service has been good. I've done plumbing, appliance repairs, and AC repair. I always check my policy to make sure what I'm trying to put on to get service is covered because not everything is covered. As long as I paid them, the claim process is fine. I would get a text or an email stating who the contractor would be. It's almost automatic and it happens so quickly. Everybody that is contracted with American Home Shield does a very good job for us.

My experience with American Home Shield had been good, up until this issue when I had an AC unit replaced. The ductwork now doesn't match, which causes the AC unit to not work properly. I reached out to them but they declined and said they were not responsible for matching up ductwork. I’ll probably be looking for a different company.

Their website has been very user-friendly. My recent claim was for a dishwasher that went out. Unfortunately, it took a couple of three weeks to get somebody out here, came out here, and diagnosed the problem. Ended up just getting a cash settlement for a new dishwasher. It was the company that contracted. They kept changing the appointment on me. But once that technician was finally able to come out here, it took him 20 minutes to diagnose it.

My oven was not working properly. We called AHS. That was not the first time I've called, but it's always been very good. They've been very helpful, polite, and courteous. The first time we called, it took a minute for us to get an appointment. This time, it was only a couple of days. The service tech was polite, neat and fixed everything in a timely manner. It was a very professional, great experience.

The air conditioner broke down. I sent in a claim and it was almost seven days before the contractor come out. I said, “Well, God. We’re 75 years old and my husband have medical issue. What if we have a stroke and die with the heat?" So instead of seven days, they came out in five. They did a good job. It was done in only five minutes. So far, American Home Shield is pretty responsive to us. It seemed like they did a good job when they sent out the company and we got the information for that company.

Our hot water heater went out. The contractor said it was a problem with the igniter. The tech had everything he needed and he fixed it. AHS covers almost everything that needs to be done and I recommend it. I call one thing and they take care of it all.

American Home Shield is a good company. You get a lot of stuff for what you pay for. Recently, Rice Heating and Air Conditioning had to come out because our air conditioner quit working. They did the repair the same day. As soon as I let the repairman know my patient was disabled, he said, "We'll put her above the list." Apparently, somebody had tried to tape the problem before. The problem that I had with Rice was when the repairman came out to do the repair, he didn't replace the cord. I was pissed about that. I paid the $125 fee for him to come out, and he just taped it more. Now, I'm gonna have to go find a cord and do it myself.

Our first couple of years, it was wishy-washy. But recently, we've had good techs. Our air conditioner broke a few days ago, and they fixed it three days later. It was super easy. And the guy was nice. We're having an issue with our plumbing where they've had to come back several times. The plumber had to cut a hole in the wall, so I'm waiting on the Sheetrock guys to come, and they have not called me. But American Home Shield told me several times that they've reached out to the guy.

I've already told a whole bunch of friends about how much I liked AHS. They are so professional and fast. Most recently, the air conditioner stopped working and there was water on the floor. I filed a claim and Koalafied Heating came out in a timely manner.

Every person that has been sent out has done a fantastic job. They've communicated effectively, helped me understand why certain things happened and I've not had any issues with the folks they send out. I like not having to figure out whether or not somebody's a good plumber. I leave it to AHS. I had an electrical claim recently. An outlet was having some issues. I also had a claim for a garbage disposal, drainage stoppage. That got unplugged. I also had a claim for the hot water heater and everything's been fine.

I've only had to use American Home Shield twice, but they've been great both times. It was the AC both times. I did the claim online and paid the 125. It was really easy on their website. It was really quick. I did it online, and I got contacted 30 minutes later with them telling me what day they were gonna come. The guy that they hired was really good. He was able to diagnose it really quickly. There was no out-of-pocket cost, too. I like having AHS because as my house ages, it's nice to know that they'll come out and fix an issue.

I had my air conditioner claim to American Home Shield. My condenser had to be replaced. First, the techs came out within about a week. Then, I needed a new condenser. That came within a week. They brought the condenser, but it was the wrong one. So, it took another week but AHS covered it. The technician was very good and explained everything. I was satisfied. The only thing is a lot of the AHS customer service reps do not speak English so well. You can hardly understand them. They should give you someone closer to your home where you live. Other than that, having a policy with AHS has saved me quite a bit of money.

I've had American Home Shield for 20-some years. I have the same coverage at three houses, but the prices vary dramatically and I couldn't figure that out. Also, my experience is different with each house, but sometimes it's successful. It's near impossible to get ahold of anybody by phone. I have to lie and say a new contract, and I could almost get through to somebody quickly. I don't have internet access all the time. I have a smartphone, but still, it's tedious. The last time I did, the person spoke English, but it was with such a strong accent, I could hardly understand what they were saying. It was a very difficult communication.

Absolutely the worst experience in my life. Our AC is currently broken. A technician has come 6 times and he replaces a part. The AC continues to not work. Then he says something else is broken, but had said he was 100 % confident that was the problem. We have been doing this for 4 weeks. Found out that they get paid per visit and we aren't. The problem is that Home Shield doesn’t do anything about it. Their agents keep saying, "I am sorry for the inconvenience, thank you for your patience." It’s been nerve wracking. Keep in mind, they don’t do anything to accommodate you. Period.

I signed up for the American Home Shield warranty in October 2022, paid the monthly fee for my plan which includes ductwork. I recently reached out to inquire about having my ductwork repaired. I had to pay $125 for an AHS vendor to investigate. The vendor was quite sure the work would be covered based on my warranty. The final verdict for AHS was that I would be responsible for the entire amount. What exactly does their warranty cover? Money down the drain.

I have gone over 2 months without a washing machine and it is still not fixed. Went over a month without air conditioning in that same time frame. I have to drive 30 miles for a laundry mat but Home Shield doesn’t seemed bothered by the fact that there has been nothing done in over 2 months. Save the monthly premium because you can buy whatever breaks cheaper than using this company!!! $100 copay plus 2 month’s premium so far and still nothing taken care of. Terrible!!! If I could give zero starts I would.

The AC wasn't blowing. I went a week without AC, and then I called the people. It was 84 degrees in my home. The contractor came out a week after I sent in the claim. They did good. I was in a hotel and once they turned it back on, I came back home. It was my third time within three months calling for the same thing. They fix it every time but it's the same system that you still have to pay the $100 every time. If you have to keep calling on the same issue with the same system, then you shouldn't have to pay that $100 every single time. Overall, American Home Shield is good. But they could give you some accommodations if you can't wait for their people to come out and they can't get the extreme conditions taken care of.

American Home Shield's website is easy to follow when making claims. A tech came out because our AC was making a really loud humming noise. He opened the AC panel and didn't find anything. He said that it was actually the bottom grill cover that was causing that noise to happen. It was not anything mechanically wrong. It was just the vibration from the grill on the bottom part of the AC where the air flowed. All he did was push it in a little and the humming noise stopped.

The AC wasn't cooling the room. I got a text to confirm the company assigned to the job and they called back within 24 hours. The tech came on time and he did a good job. He had to change some parts in the unit outside. I like that I got prompt service. Come to AHS.

It's nice to know that American Home Shield is there if I need them, and the customer service has been good. In the past, I had mixed feelings about the repair people, but it's been so long ago. I rarely call. Recently, they've been good. I had a claim for my air conditioner and the repair guy came quick and did an excellent job.

American Home Shield barely gives me what I pay for. One of the things that I've never been happy about with them is their turnaround time on things, because 48 to 72 hours is a little long for me. I filed a claim online and the turnaround time took 48 hours. The website was surprisingly easy to use though. Also, Sears performed the service a week ago today. The gentleman diagnosed the issue and fixed it. He explained to me exactly what the problem was, gave me the game plan on how he was gonna go about fixing it and told me not to worry. It was done exactly how he said it would be done, and it was completed in an excellent manner. However, I have two claims, and my most recent one is still unsealed.

There was an electrical claim that I have with American Home Shield. The technician came in and fixed the problem and left. I just found out that AHS has unlimited coverage for pipe damage. If you have a burst pipe, they do unlimited coverage for broken pipes in the home as well as fixing drywall back to a standard state. I think the coverage for evaporator coils, condenser units, and AC coverage is quite low. There are other warranty companies that have much higher coverage for those. That's probably the single experience I've had with American Home Shield where I ended up having to take a payout option versus getting the repair done because the coverage was so low. To actually pay someone to do it, with estimates that came back from the company that they recommended, was almost triple the amount of money to replace an evaporator coil.

Two weeks ago, the oven wouldn't go on. It was the oven igniter. I called American Home Shield. Their contractor set up an appointment and a gentleman came out. He said, “This is what's wrong. Unfortunately, we don't have the part now. We'll have it within seven days.” In this world we live in, nobody's got parts anymore. But there was no sugarcoating of anything. They told me what was going to happen and it happened. Within seven days, the part came. He was the nicest kid on the planet. It was the best $100 ever spent. I had a previous home warranty which was garbage. American Home Shield on the other hand was amazing. When it was time to use them, it was simple.

Our air conditioner in the property was not working. I called American Home Shield and thank God I was able to reach somebody immediately that took care of the matter as expediently as possible. It was a holiday weekend in the middle of a heat wave in the country and I needed the air conditioner fixed. The rep kept me on the phone until he got somebody then he was unable to. He said, "I'll just call you back. We gotta keep working on this." He called me when he said he was gonna call me back with the update. He got us scheduled and I was very pleased with the contractor that he found.

The young men that come are on time and they're gonna be here when they say they are. They do a great job and are clean and nice. I needed to have my handles changed on my bathtub because my tub was leaking recently. K&S Plumbing came out and they were all very good.

My toilets were acting up. In one bathroom, it was flowing continuously. The tech fixed it. But then I had to call back because it was filling up in between flushes. But after it's been filled up, it was still leaking water. So another technician came by and replaced another part. They're working now except the pressure is not that great. I don't know if I can call them again because I'm getting tired of calling back. It would ruin my day. I don't like the schedule because it shuts off your day. It gives you a schedule of 10:00 to 3:00 instead of an 8:00 to 12:00 or 1:00 to 4:00. What happens if you're working? You shadowed the whole working day for the homeowner. That is not good.

Austin Heating and Air came out for our ac. That went really well. They did a good job. The capacitor went out. They had to replace the capacitor. They were there for 45 minutes and took care of the problem. It's been working well since. I also had a claim for the refrigerator. I did it over the phone. When I was on the internet, for some reason, it didn't go through right. I thought I had the request in.

My air conditioner was not cooling. I called American Home Shield and reported it. They sent out an agent, Frog Pro Service. This was the first time I had a complete breakdown and it took me almost two weeks to get everything done. I was burning here. I tried to call but I couldn't reach the agent even after American Home Shield told them to come and check my unit. I was here for almost two weeks without any help. That was the hard part. I had nowhere to go. It was a very bad experience coupled with the fact that I wasn't feeling well. Otherwise, I have not had any problems with AHS. Their service has been good. Frog Pro Service came here and looked at the unit. They told me that it was not working and that it needed a replacement. This was the whole unit, the one outside. Everything is fixed now. I had to pay almost $2,000 from my pocket and that was my portion. They took my money before they came.

My recent claim with AHS was for the lights in our bathroom downstairs. The breaker wouldn't work. I don't know exactly what the techs did, but they fixed it. They were very good. Working with AHS was very excellent. They have prompt service.

I had some ductwork that was messed up underneath the house and American Home Shield got a contractor out. They repaired it and everything works great. I'm on Social Security and I don't get that much, so it’s a relief knowing that AHS is there if I need them. I don’t have to worry about something breaking down and not being able to pay to get it fixed.

I have been a member for 3 years and a couple of weeks ago I noticed my hvac was leaking I had to wait a week in the Texas heat for the technician to come out and when he did he said it was clogged and he'd fixed it. I asked him if the safety switch needed to be replaced because the unit didn't turn off I had to turn it off and he said no I just needed to put a new filter in, I did and the next day it was water damaged and my house was 90°. I called the company back and they refused to talk to me and said I'd have to call AHS again for them to come out to fix what they didn't fix the first time, so I did. AHS calls me back and says the issue is that they are waiting for parts for your dishwasher, I have NEVER called them about my dishwasher and dishwasher and hvac don't even sound the same!!!

My experience has been good with AHS. I like the convenience and the peace of mind that if something goes wrong, we can just make a quick phone call and it's not gonna cost an arm and a leg to fix. We recently had electrical work done and the guy who came out was super nice. He texted us to inform us when he was on his way and he took care of everything we needed to take care of. It was a real easy process.

American Home Shield was prompt when I needed them this past weekend. And I liked best that they were professional and quick to get me some assistance. So far, the claims process with them has been good. The tech was on time and came when he said he would. He was polite and got straight to work. He was knowledgeable and was able to diagnose the problem within a minute or two. A compactor in the AC needed to be replaced. When I left home this morning, the AC was working fine so hopefully, it still is.

I like the service of AHS. That's why I keep renewing every year. It has a lot of benefits and the people are professional. So far, my experience has been good. Recently, I had claims for the plumbing and the garage door. They assigned me to somebody and they gave me their phone number in case the company didn't call me right away so I could call them. The techs were the best.

I have an older home and I thought American Home Shield might be worth it. For the most part, their service has been good. Within the last two or three years, we had to have a new commode put in and a new dryer as well. The one with the dryer took a while because American Home Shield had to find somebody. The first individual never contacted us. The second one did really well. Everything was covered except for the service call. The technicians have been good. At this time, we're waiting on getting some central heat and air. All in all, we’ve had some positive experiences. This home warranty is worth it. They have pretty much done what they said they're gonna do.

I've been paying for American Home Shield to cover my appliances, and I haven't needed them. But when I needed them, they came to my service immediately. The day I called them, they set up my appointment for the first go-round. And when I called them back, I had somebody out the next day. The air conditioner wasn't working the way it had been working for the last several years. AHS sent a notice out to one of their contractors. They came over and tested everything, but they couldn't find anything. And they said it was cool as it was, 20 degrees is all an air condition is guaranteed to do.

I just had a recent claim with American Home Shield for my refrigerator that went out. I was really upset about it. They said, “Don't worry.” In three hours, they had someone out here, and it was fixed right then. The technician was wonderful. There were some technicians that I had that I did not like at all. They were very unprofessional, and I had said that to AHS. They put it on my account not to have those people come out to my house again. So far, I've been very happy with AHS. They've really helped me out a lot.

I took over the policy after my father passed recently, and we've been putting American Home Shield to work. The claims process has been good, but when we call in, it's difficult to understand people who aren't from the States. They say letters and numbers differently. I'll say one thing, but they'll get it as something else, which isn't a big deal. I could just make the correction, but I don't want to seem like I'm being a pain in the butt or disrespectful when I keep asking them can they repeat that. The service is great other than that.

American Home Shield's customer service is not very good but the service providers that come out are very nice and friendly. I’m not satisfied with American Home Shield's customer service. There was an incident when I had my dishwasher fixed. I didn't realize that I’d run my dishwasher every day and that it was still the same issue. It was 31 days after they fixed it. They said, if I had somebody come out again, it will be another charge. Also, half of the time, you can't understand the people that you're talking to. They're from a different country. They argue with you on the phone.

For my recent claim with AHS, May Heating and Air ordered a part for me. They said it would be in this week. This third time, they've been out and they told me just to keep the motor running, to keep air circulating. It comes on periodically and it seems to work periodically right now. But the problem hasn't been solved yet. The service has been good with AHS for a number of years. I've never had a problem with America Home Shield. The people they sent out have been very competent.

American Home Shield is good but some of the contractors that they contract with don't respond. You can't get through to them. Their voicemails are full. Then it seemed like they are providing low-service providers. AHS sent ATR Heating & Cooling for the AC unit that was blowing hot air. It took them a few days to get out here. Then when the tech came out, he did a test on it, filled it up with nitrogen, and then he tested outside to see if there were any leaks. There weren't any leaks outside. He told me, and I got it on the invoice, “It’s either the valve stem or the cooling coil.” He said, “But someone would come back within 24 or 48 hours and check it. And then we’re gonna tell them what is going on.” That would have put them on the day before the 4th of July.

Our AC didn't cool enough. It was not running much. I set up a claim online with AHS. It was easy. When I was forwarded to United, and United called for an appointment, they said, “We can't come today. We can only come the next day." I'm not sure if that is the nature of the contract. But for me, in this case, it was just a couple of nights, so I was good. But generally, like plumbing, I would like to have the same-day service.

I mainly use American Home Shield for major repairs, and it has always worked out for me. Recently, I made a claim on Saturday night about something that I have with my AC. American Home Shield had someone in on Sunday morning, and that was great. My AC was leaking a lot of water from one of the pipes. The repair people got up in the attic and unplugged something, and it’s not doing that anymore. They took care of the issue fast, and they were very concerned and really friendly.

I pretty much do everything online with American Home Shield. I used them when my washer was leaking and the techs were out within 24 hours for service. The only thing with the warranty is when they make offers to us, how much is the service? They say, “You can get your dryer vent cleaned for a reduced rate,” but you don't know how much that is until you start going through the whole steps and trying to schedule something. If there is a cost upfront, we would absolutely jump on stuff. But when I don't know what the cost is, I sit there, going, “Uhm.”

I wasn't getting cool air from my HVAC system. I called AHS and submitted the claim and they assigned a contractor. The contractor came out but they were not equipped to do the test to find where the leak was. I asked for a second opinion and AHS assigned a contractor who has the equipment. The second contractor found the leak but I had to pay $1,100 for the refrigerant so that they could do the test because all of the Freon had leaked out of my system. The tech showed me where the leak was. The parts have been ordered and they said they expect the part to be in on the 13th.

I did an online claim for my air conditioner that wasn't cooling the house. The website was intuitive. However I only had the option to select the unit that was causing me trouble but couldn't provide any intimate detail. It was also confusing how they explained the nature of the problem. They were telling me that there was some issue with the furnace that was causing the air conditioner to fail. They told me that I needed to open another ticket to have the furnace serviced, pay another service fee, and specify that I was having a problem with my furnace. American Home Shield finally got somebody out here to fix it. But I had to go back and forth with them about it. I didn't like that experience. When the technician got here, it was the air conditioner. It was never an issue with the furnace. He replaced the blower motor and a capacitor and everything works fine now.

We have been without AC for over a month. The contracted company has been terrible and canceled appointments for service. When calling AHS to seek other avenues they have not helped or responded. We have been contacting AHS nearly daily and receive a “24 hr guarantee” that a contractor or issue will be resolved within 24 hrs. We are now going on week two of the 24 hr guarantee. I’ve requested to talk to a supervisor, anyone in a higher position to help, we’ve been told that doesn’t exist in the company because they are a smaller based company. We have had zero follow through with AHS, every time I call I have to start from square one. I’ve paid the last two copays with no services followed or fixed. At this time I cannot recommend AHS as reliable or dependable for a consumer.

I had a contractor come to my house that was very good. It was for the ice maker repair. But a couple of them didn't want to be bothered. One time they came to my private house to fix the microwave. The repairman said he fixed it but it was still making a loud grinding noise when it would go on. He said that was how the LGs were. About six months later, it broke again and was still making that noise. I called American Home Shield again and another company came out. The repairman fixed it and there was no sound. I had to explain to him what happened. He said, "No, they're not supposed to make that loud grinding noise." Recently, I've been more satisfied than I was with the contractors.

With American Home Shield, I have the ability to make sure that my products are being taken care of properly. I've had other companies before, but American Home Shield suits me better, so I went back to them. On a property that I rent out, the tenant said that the AC unit wasn't cooling properly. We had a contractor come out but I need to reach out to American Home Shield about them because I haven't gotten a report back. I don't know what's going on, and I haven't heard anything from American Homes Shield either. The communications between the companies could be better. Sometimes, trying to find the time and the day to make the call myself is difficult.

Bennett Air came out and found the leak in the upstairs unit, and it was not repairable. I've always felt comfortable with them, unlike another contractor that came out for plumbing that was also through American Home Shield. Bennett Air was always very professional. They seem trustworthy. They have good reviews online as well. American Home Shield had said they would replace the unit of like quality. But when this came through, they said it was wear and tear and I got nothing. I need to relook at the contract before I decide to keep going with it. Also, my plumbing issue never got resolved.

I put in a claim for my dryer. That one was bad because the contractor kept rescheduling. On the day they were supposed to come, they called 20 minutes before and cancelled. I wound up replacing the dryer through American Home Shield. This year when it got hot, my AC didn't work. I tried using American Home Shield again and now that process was excellent. Having the warranty saved me thousands of dollars.

I've had service with American Home Shield that had to be redone, but in general, it's been good. I've filed claims for the garage door not closing, toilets and air conditioning being checked. A few years ago, I had three things go out. My furnace, water heater, and washer had to be replaced. I didn't have a large sum of money set aside when I had those big things go out, but I got them taken care of with American Home Shield.

We had two claims with our air conditioner and our pool pump. The claim for the air conditioner was great. AHS paid for everything. But it was not so great with the pool pump. They didn't cover anything. A little bit more communication would have been good 'cause we didn't know that the pool was not gonna be covered. We heard back from other people. We don't know why it wasn't covered either.

American Home Shield is top-notch. My wife and I are pleased with them. Their contractor has come out to service the air conditioner twice. Both times, they came out the next day. The response was mighty fast. They tried to get me to understand what to do when the dripping outside is not coming frequently. That would save me some time instead of waiting for them to come out, which is an easy fix.

Get through American Home Shield has been a little bit better over this last year but making contact with them has been extremely difficult. They have a list of different service people. To get the point across to them that we want a specific service agent can be a little bit difficult. Also, sometimes the replacement parts, whether it's for a stove or a dishwasher, may not be available. Instead of them going and picking another brand that's comparable in price and style, they'll make you wait. We had to wait almost two months to get an oven because they did not have it in inventory. That was very unreasonable.

I've had American Home Shield replace my ice maker, stove, and disposal. My air conditioner has quit running. This morning, I submitted a claim and paid $100. They got me up with somebody. American Home Shield is quick and efficient. The people that came out and did the plumbing were fantastic people. They showed up and discovered by opening the clean out outside that it was not an inside issue. I originally called because I thought it was an inside issue. They told me it cost $2,500 to shoot it with a hydrostatic macihne and $4,000 if they had to dig it up. I can't afford either one of those right now. The plumber asked what I could do. I told her I could scrape up $1,000.

I recommend AHS to a lot of people. When you call them, their contractor comes out and looks at the equipment. If they got stuff on the truck, they fix it. If not, they order the part then they come back and fix it. I did a claim for our microwave and it got fixed.

I have an electric stove. The largest burner had burned out. It was not heating up at all. Their customer service was all right. They set up an appointment. I wanted a Saturday. I didn't get it that following Saturday. I got it three Saturdays thereafter because they didn't have anyone readily available to accommodate me that upcoming Saturday. But it was all right. I had something else going on. So, I had no problem with that. When the tech came, he had some equipment in the trunk of his car. He was able to fix it. I was pleased with the fact that I could cook again.

I like that American Home Shield is very easy to contact. As soon I get ahold of them, they take care of the situation right away. They just check to see that what I was saying was covered and then they send somebody out to fix it. When my ice machine broke in my freezer, I called American Home Shield and then they sent me who the contractor was and their phone number. We scheduled for the service and then they sent me an email as well as a text message.

I got American Home Shield's coverage when we bought this house and that was about 12 years ago. We've had it ever since. I like that I can avoid expenses and it is an easy thing if I need to use it. They seem very responsive. Over the years, it's been very good. We asked them on occasion to fix things and they've always been fixed.

The service of AHS has been good. Anytime that something's gone bad, I usually am able to get service out for the most part. The providers get here quickly, too. Recently, my air conditioner went out. I had come back from vacation and it wasn't cooling. We had somebody here within 24 hours and he did the repair. A lot of it wasn't covered by American Home Shield. Only $10 because of the Freon. Unfortunately, we had to come out of pocket for a lot of it. But at least we were able to get that fixed. We also had some issues with my garage door and there was something wrong with the actual motor and that wasn't covered either. We had to come out of pocket as well. So, that does happen quite frequently.

When I submitted a claim with AHS, all I did was call them up and tell them that I had a problem. They said I should be getting a call from the people that were supposed to come out. That was exactly what happened. The techs that came out were very good. They got the problem resolved.

We did a claim for our disposal. It was broken and American Home Shield replaced it. The tech was pretty quick and was done the same day. He was very good.

I called American Home Shield to check my refrigerator. I had issue with cooling so then the gentleman came in and the issue was the compressor. He was stating that if he changed the compressor, we will have the same issue all over again. So American Home Shield gave me the check for whatever my refrigerator was bought. It was great experience. It was so easy. There was no stress or drama. I even have electronics with American Home Shield too. So they're great company to work with.

The tech from Sears came out, did what he had to do and then he left. We knew what the appliance issue was. We just thought we had cleaned it good enough, but it was like there were some screws on the inside that we didn't know about where it was clogged. Those screws had holes, and the inside holes was what was clogged and we didn't know there were any additional areas to clean. He showed me another piece that needed to come off. The washing machine is working now. No water is catching in that area. So, it's back to 100% as far as I'm concerned. As far as American Home Shield, their website is easy to follow. You just simply make an appointment and you get a text message that the appointment has been made.

I like American Home Shield. I just don't know what the deal is. So I need to be educated. Every year, I had their people come out to do the check on the AC. The air conditioner is 13 years old. Last year, I had the man come out and he said the thing outside was okay, and the air handler inside was all right. They did put something to keep the Freon dry. He said it was fine. I said, "I wanna make sure.” My mom's got Alzheimer's and if I brought her home, I gotta make sure the house is cool. It's an old unit. It's a Carrier. He said, "It's good. It's cool. Does a great job. When it quits, you let us know, and we will look at doing something else." I said, "All right."

The upstairs air conditioner stopped cooling. I reached out to American Home Shield via the internet. I did it on the weekend, and they called me the first business day.

The service with American Home Shield has been good. At first, I had a claim for a fridge and just now, I got my AC getting ready for the summer. The claims process went well. The technicians were very well-trained. They knew what they were doing and I have no complaints.

When I have a problem with something that's covered, I just call American Home Shield and set up a service call. I have to pay $100 when I set it up. Then they set us up with a company. The company sets up an appointment, and they come out. The technicians who have been out to our home have been mostly good. Whatever the issue is, they come out and fix it or replace it. There's only been a couple of things that didn't really go smoothly, but it ended up getting worked out. It just took a little more effort. The customer service reps have always been good.

I recently moved, so I was rekeying the house. The tech was able to get everything done in a timely manner. There were some issues with my door knob. When moving in, he noticed that they were upside down when they were installed, so he fixed them. My door was jammed prior too. There was something going on with the lock and he fixed that as well. He went over and above.

I've been with AHS twice. The first time I was a customer for many years. Then I was not a customer 'cause I had a bad experience. I came back to them. It's been already five years and everything's been good. They changed my water heater recently. It was not fully covered. I had to pay for some of it. But I like being able to get things covered when they break down because something is always happening at home.

I like the price of AHS. Their service has been good. The garbage disposal went out recently and the techs got out the next day. They were professional.

I called American Home Shield. They assigned my claim to the Simon Appliances and they showed up, installed the part. They did some work on the electrical range. They were excellent. But when people call AHS, their reps are somewhere in the Philippines.

We put in for our air conditioner to be repaired back in 9/2022 and they sent out Gibson Air and that is the only time that we have seen anyone. We have contacted American Home Shield several times letting them know that we cannot get ahold of anyone at Gibson Air and AHS they tell us that they will contact them and ask them to return our calls, however it is now 7/2/2023 and still nothing. I have had chats with someone at AHS at least twice a month to request a payout amount yet they can't seem to get that information for me either. The temperature is 118 and no air conditioner.

I have had a disappointing experience with American Home Shield. Recently, my washer broke down and I contacted them for a service request. They sent a contractor from Universal 1 Repair to fix the washer. To my surprise, the contractor arrived without any tools or equipment and barely even inspected the machine. He quickly pointed out that the bearing tub was broken due to overloading, conveniently ignoring the fact that the unit is over 10 years old and I am the only person using it.

My experience with AHS has been good. Everything that I called them for, they came out and fixed. For my recent claim, they had to fix one thing to go to the next, and it was all repaired. It was for the compressor on the refrigerator. They diagnosed it, but they were at the mercy of parts. They had to order the parts for all three of the repairs. They had to order the compressor, the ice maker and the regulator. They had to give the ice maker time to see if it was gonna work or not. The techs were very polite, clean and did a good job. I would recommend AHS to everyone.

My experience with their customer service has been good. I called them a couple of times and they resolved my issues. I've been very satisfied with their techs too. They come and resolve the issue at 95%. There was only one situation that was not entirely resolved to my inspection. The value of the service of AHS is very good. I've been able to save a lot of money, especially for my air conditioning unit. They have fixed that at least three times and that resolved the issues.

For my recent claim with AHS, the toilet and the water faucet were broken. They had to replace that. One of the faucets was loose too and they had to tighten that as well. It was very easy to create the request online with AHS. The turnaround time was fast too. I got a call within 24 hours from the techs.

My ice maker wasn't working. I called them up to have it repaired only to find out that it couldn't be repaired. The past repairs were all on the same ice maker and would last for six or seven months. We've had it repaired three times in the past. This was the fourth time I was calling. And then, we found out it can't be repaired. Other than that, the technicians were excellent. AHS replaced my refrigerator and covered it. They took really good care of things.

I like the great customer service and the responsiveness. AHS has a good network of companies that they use to repair items in the home. This is a great company to go with for your home warranty needs.

I do not recommend this company. I have been a customer. Soon to be ex customer. They do not care about their customers. And so far I have reported some issues and the company or techs that they sent out, most are worthless. Also these most vendors or so called techs. They are irresponsible and do not communicate. I have reported some issues to AHS so far they have not done anything. You call the customer service to report the bad service all they are trained to do is I apologize for the issue. But still nothing gets done. But yet they keep on with monthly charge.

AHS has been very prompt getting me somebody. It's been a good experience with the techs. Typically they're smaller claims and they're very fast and efficient. They get me the right people and I'm happy. Having AHS makes it a lot easier to find somebody you can depend on. It makes it easier for me to get small repairs. I don't have to try to find a handyman.

They have really helped a lot and they've been very quick. Their claims process has been great, except when I first got them, my dishwasher was broken. I called and the lady that answered the phone told me, “We don't cover the dishwasher.” I was upset ‘cause I had to go spend $900 on a new dishwasher. I didn't know that they’d covered it because the lady that I talked to was wrong. If I didn't find out she was wrong, I would have probably canceled the insurance if it doesn't cover anything. She said, “All that we cover is the water heater and the air conditioner and that was it.” But I talked to somebody else that has the same insurance. She told me that it's really good to have this and I need to keep it and so I did. I'm glad I have AHS. They came and repaired the air conditioning for me. They also fixed the shower ‘cause the shower handle came off. I couldn't fix it myself ‘cause the thing got stripped out, and they did it for me.

The air conditioning wasn't working properly so I put a call in for that. The tech from Automatic Control Corp who came out was wonderful and explained everything. I put another service call in for the washing machine and the tech, John, was excellent. His manager called before he came so he had a heads-up and he knew what the problem was. He got here and he was able to fix the washing machine in half an hour. I'm so glad I took advantage of signing up with AHS because we wouldn't even know who to call because we're new in the area.

American Home Shield saves some money on repair. In most cases, the deductible that I pay has turned out to be less than it would have cost to have the work done.

My AC wasn't working. The tech came within two days. He had to fix something in the outside unit. Now it works. He was professional and he fixed the issue really quickly too. I like the convenience of AHS. I enjoy it and it's definitely something I'll keep.

I like American Home Shield’s response time. It all works out very well. I don't like some of the companies that come out though. But it is what it is. In my most recent claim on plumbing, I went with Grants Pass Plumbing and I was totally happy with them. AHS wanted to send someone else out but I had to call in because Grants Pass is familiar with my home so I had to request them. Another gal told me it was possible. I have two homes and the only bummer is my vacation home since I'm a hit-and-miss there. You only have 30 days to complete your claim and get it fixed. Sometimes, the techs fix something and I will leave, and I won't come back for another three and a half weeks. Then I'm screwed. AHS only gives you so much time, which I understand, but it's a drag. Still, everything has worked out fine.

I had a previous home about 30 years ago, my first home, and I got American Home Shield. They really stood by me and when I purchased my home here, I demanded that as part of my contract I got American Home Shield. They're very good to deal with and they turn stuff around very quickly. They resolve the problem and when they don't, they come back out and fix the secondary problem. A recent claim was for a secondary problem. Pro Appliance came out and they ordered the parts and got the unit fixed. The tech was fast, efficient, and professional and he was in and out, which I like. He knew exactly what to do. American Home Shield has a very efficient process and the people are great to work with.

I wouldn't suggest this company to my enemies. Called about A/C unit going out. It's summer in Oklahoma 90+ degrees. It took them 3 days to send contractor. He came and said blower motor needed to be replaced. Never looked at anything else. Told me it would take a few days to get part but he would suggest replacing whole unit since it was old. 4 days went by my house is over 80° at this point outside is 105. I've been calling Home Shield everyday to get update and keep getting told they haven't received report yet to take next step and hvac contractor is closed over weekends.

The claim for the AC went well. This is the second time I've been with American Home Shield but I'm not too impressed with them this time. Last time, they did stuff in a timely manner. I didn't realize that things were not in a timely manner anymore. I put an order in. A repairman came out, looked at the issue and couldn't get parts. It took a week and a half. I called the guy, and he barely even knew who I was. He told me he hadn't found those parts yet. Then I called a few days later to American Home Shield because I wasn't impressed with his response. They called him and he ended up calling me back. Then it was another thing where American Home Shield said, "We don't cover that. We'll give you some money and you can get it fixed." I also don't understand their customer service representatives. They're good and they try their hardest, but they have the accent. It frustrates me to have to call and not being able to understand the representative.

The repairman was great. He serviced my AC in a matter of minutes. The biggest thing I was impressed with was the honesty of the young man. He could have told me it could have been other major things and yet he found the problem, took care of it, and it wasn't anything major. I appreciate that.

American Home Shield has someone that comes out pretty quickly. I had a guy come out to put the drywall back because they had to do something with the piping pump. He was on time and polite. He got everything cleaned up when he was done. But I also had an experience with a provide that went back and forth with American Home Shield. Then they decided they weren't coming back and I didn't get a refund. I had to get a new person and still pay the fee.

I've been with AHS for 10 years. With AHS, it's nice I don't have to pay the brunt of the bill. Their service has been good, other than the website. You can't leave a detailed description of what needs to be done. Our Jacuzzi tub was having issues and there were a couple of different things and this just tells you you could just choose one option. I've also had one bad experience with a tech. I could just tell he didn't want to do the job. He just hem-hawed around till he couldn't do it. Other than that, it's been great. But it'd be nice if they had more technicians in Joplin. It takes three or four days to get them out here, and then it could take another week to get them to come back to fix it.

Every time we've called American Home Shield, they've sent somebody and they’ve always been professional. Usually, our needs have been met quickly. There was a blockage and they sent a company that diagnosed it and took care of it. The repair people replaced the two toilets and it took only a day. They were very good. We've always recommended AHS for people who buy a house that's already been lived in once.

AHS is a good company to deal with. Their service over the years has been good. They're speedy as they come out. They covered things that would be very expensive if I had to go out of pocket to pay for it. I had some plumbing claim put in, but they couldn't fix it. It was something they didn’t cover. I had another claim for the garbage disposal. It was something that was simple. It was an outlet that was out. They didn’t have to repair anything.

My washer broke. When I put the claim in to American Home Shield, the tech came right out. He had to order a part and he told me they had up to 14 to 21 days for the part to come and for them to fix it. Sears was the company that AHS ended up sending to do the work, and it took exactly 14 days. I kept calling. I was like, "We have seven more days." The part finally came. It was on backorder. When the technician came and tried to put the part, it didn't work. So, I got my new washer today. The technician did well. American Home Shield's customer service is always excellent. They always ask me to stay on the phone. They kept me informed of what was going on with the washing machine. Everything was great. Their word is good. They do exactly what they said. I pay my $100 deductible, and they're on top of it.

American Home Shield is a great value. They're responsive at getting a contractor out. It's nice not to have any unexpected large expenses. We've done repairs primarily for our water heaters. We have four water heaters in total and three of them have been replaced in the past couple of years. The claim process is good and I do it either online or I call in. It's fast and easy. There's no pushback on American Home Shield's end and they trust the plumber to make the diagnosis. The techs are nice and good people. It's $100 to have somebody come out and diagnose the issue. That's the only charge that I've paid. I've recommended this home warranty to numerous friends numerous times. I tell them, “Three water heaters. And it's basically paid for itself.”

AmTech came out and they did a pretty good job and the appliance is working again. I went online and did the order to American Home Shield. Overall, I had good experiences with AHS.

I submitted a service request to American Home Shield for the air conditioner that froze up. It took the tech about half an hour and it's all fixed. Mike was the guy who came by. He was a little upset because nobody told us that we had to turn our air conditioner off. Luckily, the system we had was a heater system. So, it was able to melt the block of ice, which made his job okay.

AHS is a quality company. What I like about them is that they're easy to talk to, they listen more than they talk, and they try to sell you the plan that is really right for you. I appreciated that, because they were honest and it was like, "This is all you're probably gonna need." Because I live alone. My one son comes back, and he's here half the time. I don't need some big fancy program. They were really easy to work with and their pricing structure was clear.

Any experience that I have had with American Home Shield has been great. It's a reasonable fee. They basically charge about 40 dollars a month. You don't have to give them the specific make and model. They cover all your appliances. On top of your membership fee, you pay a monthly service fee. But if you have to call to get anything serviced, you pay $75. Then the contractor comes and they fix it. If it's not fixed by the time somebody comes, then it's your responsibility to call and let them know that. They come back until it's fixed. If they can't fix it, to what end then they'll replace it. If they can't replace it with something comparable or better, then they will cut you a check. But my HVAC system is worth $5,000. It was down with my thermostat. I paid $100 and I had three techs out here until they figured out the problem. If it wasn't for them, I wouldn't have air conditioning. They're a great company.

American Home Shield had three guys come out for my stovetop. The first two guys couldn't do and the other guy just left. I've had a terrible experience with my stove top and I'm still in the middle of it. I do have a new stove top as of today. But it doesn't work. It was two months ago that I started the claim. So now, I gotta find another technician. They're telling me that I have to pay for it because it's an accessory. But it's just because of I have propane. The stove they sent out was for gas. So I need to do some kind of orifices chain switching out. The gas line is 5/8 of an inch for the new one, and my old one was a half-inch.

American Home Shield's contractor came out and did our claim. The only biggest problem was they left a lot of his stuff at our house and it took three weeks to get it gone. They just picked it up.

This is a total spam and a rip of money. Worthless services. They couldn't find a leak in the bathroom in the second story of my house so they cut half of the ceiling and left it just like that, for months, and every time a worthless services will cost $125 plus the $90 premium every month.

Service was quick and they did an awesome job. I put the claim in for the AC and the next day, the tech was here. The tech got the parts and fixed it the same day. It was a really good experience.

I had another home in Oregon and had American Home Shield for 10 years there. They did very well, then I came and transferred my property here. In the first year, they were very difficult because they got subpar contractors. One of the guys couldn't even fix my heater or didn't know how, but American Home Shield allowed me to have an alternative. It took time though. The only thing I had done in a hurry was my garbage disposal. That was 24 hours, and I was surprised. A couple of years ago, my refrigerator went out and it took them two months to get the part. That was a horrible experience, but that was during COVID. This year, I've had two things go out and they were responsible.

American Home Shield's service has been good, and I would recommend people to use them. Recently, my refrigerator was leaking water. I put in a request and they sent someone out who took care of it in a timely manner and all went well. The claims process went very smoothly, and I just had to pay the normal fee that people pay when they put in a request.

Our air conditioning unit stopped cooling off the environment. We called American Home Shield and we got the service coming from this company in Corsicana. They were very good and professional. They had to come back because there was a motor up on the cooling unit, up on top of the house, that gave out. They had to order it and they bring it back. It took them three days to come back because it was the weekend and the Fourth of July on top of that. We understood that. They put the part in and fixed the unit.

For our recent claim with AHS, the ice and water through the door, the paddle had broken for the water. There wasn't anything wrong with the ice one that I could tell, but it was old. It came in a pair when it was shipped. They only sell them together. The tech just replaced both of them and they're working fine and everything was great.

The dishwasher wasn't working anymore and I went to American Home Shield’s website and filed a claim. There's a button you press that says start a claim and I just had to indicate the appliance, the model number and serial number, and what was wrong with it. They send me a text because I signed up for texts and they send me an email which indicates the company, the address, the telephone number, and the estimated time they're going to be there. The contractor and I interacted twice because they came out the first time to see what was wrong with the dishwasher. They temporarily fixed it but it still needed a part to make it sustainable long-term. They told me it would be a couple of days and I called them because it was taking a little bit longer. The tech told me not to worry and that he would call when the part comes in. And it was a day later and they called me. So, it was a total of four days. The dishwasher is working perfectly now.

I've had American Home Shield for 40 years and in three homes. They have performed well. Aside from a few minor issues, they have protected my home, my appliances, and my pool. So I am happy enough to stay with them. I can't imagine that I would get much more from another company, and I'm not willing to find out. The claims process is all electronic. I can request service electronically, and they get my money electronically. The service providers are appointed and then they contact me via text and make arrangements that way. There's no people involved anymore, but that's okay. In this case, it works out all right. While the monthly premium is expensive, it's still a good service.

I like knowing that all my appliances are covered at minimal expense should something break. I know I can call and have it repaired and it gives me comfort where I also don't have to buy extended warranties on the products. AHS takes care of it. I had a claim when the magnetic strip on one of the doors was shifted out of whack. I filed it over the phone and it was pretty easy. I received a text with the contractor's information and it also showed up in my portal. American Home Appliances came out and the gentleman did a perfect job. He unscrewed and reinstalled it.

For the last four years, American Home Shield has sent somebody out here on this garage door and no sooner than this guy left last week, within three days, my garage door started doing the same thing again. I have an appointment for them to come out on Friday. After four years of the same thing, you would think AHS will put it in my file for them to wanna replace it. I'm tired of doing deductibles every year on this same issue. It is for a garage door opener. The only thing the tech would do is he’d change the old GFI, put another one in there, and greases it. When he got here, they charged me $250 for him to grease it, and then another $75 because he couldn't program my old clicker. So, I had to buy new clickers. That was last week and then within three days, it was doing the same thing again.

Home Shield has been treating me very well. We've had maybe six calls. However, I had an incident in 2012 when they were first starting to get contractors. I had a problem with my refrigerator and they called some guy about an hour away. I paid for the parts by check, which the guy insisted that I do. Come to find out, he cashed my check at some local grocery store for his daughter's prom. I never got the parts. Home Shield reimbursed all that and they had someone come out. I didn't have to pay the $100 for that.

When we turned our AC on, it wasn't cooling and it wouldn't come on. I called in a service request. The reps were really helpful. I've had some terrible issues with other AHS companies and paid for them for a while until I need them. Didn't realize it, but I really dreaded making a phone call because of the bad experiences I've had in the past. So, this was refreshing because I got somebody that gave me a call. The person that came out, Leonard, was very nice and respectful. I told him, "When you need something, knock on the door." I also got a text message with his picture, so I knew who was coming. It's a relief because you can't really open your doors to everybody anymore. I had a great experience. I would recommend AHS to a friend because I have more than one property. With the other property, I had some issues in the past and hadn't had any in a couple of years.

American Home Shield is very responsive. If I have to submit a claim, they jump on it right away. Sometimes, the service providers are slow, but that's not American Home Shield's fault particularly. Like right now, I had to submit two claims within the last week and a half. My attic fan was not working and at the same, my heating and air conditioning heat pump was not cooling properly. So between the two of those, it was very, very miserable in this house. Especially over the Fourth of July with the heat index being in the triple digits, the house was very hot.

American Home Shield sent High Priority out. They fixed one part of my issue, but then they didn't come back and fix the other part of my issue due to the fact that it was the same issue dealing with the same situation, which was my water heater. They kept asking me to ask American Home Shield to get another work order. In doing so, I would have to pay another service fee. So, I never could get them to come back out. AHS kept asking me for a service fee, but I kept disputing with them on why would I have to pay another service fee when it's the same problem. They didn't say anything. So, I threw my hands up because I kept trying to get American Home Shield to understand what it was that I was trying to have High Priority to come back and do, and nobody could ever agree. I haven't got it done yet.

I'm happy with American Home Shield. A part in my water heater needed to be replaced and I went online and made a claim. The rep told me that this one company would be calling me in the next day or two to set up an appointment. The tech came out, looked at the water heater and said what was wrong with it. He needed to order the part and because my water heater was still under warranty, I told him to go through the company and get the part. Then, he came back and fixed it once he got the part. AHS is worth the money. I have peace of mind and when things go wrong in your house, you don't stress about it because you have a home warranty that will cover it.

Purchased an American Home Shield (AH$) policy in December 2022. Horrible experience. In April 2023 we found out AC was not working during couple of hot days we had in spring. AHS(AH$) charged us $125 to send out a shady technician to inspect the unit and the technician insisted to get paid prior to repairing the unit. I thought that was odd to ask for full payment before repairs were made. I decided to let AHS know the situation and they said to pay the technician to order the part that is still under the manufacturer's warranty and cost them nothing. AHS emailed me that the part was ordered and I paid United Air Temp $1215 and they gave me 2 hours window to install the unit, unfortunately the technician called me few minutes before the 2 hours window they me to inform us that he is not coming.

My washing machine stopped spinning. It's less than two years old. We called a repairman and the repairman came out and told us it was gonna cost us $2,000 to replace the board. They never called me back. So we called American Home Shield, and American Home Shield sent their person out. He fixed it on the spot. He went through the codes and he fixed everything that the guy said was wrong. So far, I haven't had any issues with my washer anymore. The tech was awesome.

I'm satisfied with AHS. They respond quickly, but sometimes it's hard to find people to come out and do the claim. I submitted a claim through their automated system and it got it wrong. I also talked to a live person who also got it wrong and sent a garage door repairman over who responded right away, which is cool if that was what I needed. But when I talked to the final person, they got it right. Sent the guy out, he came out, they needed to get a part and everything about that was fine. I also had work done because my AC went out. They fixed it promptly and efficiently. Everything's been covered.

Sometimes, the time it takes to have some of the products repaired thru AHS takes a little bit because they have to order the stuff. You also have to read the warranty carefully to see what's covered and not covered. When my pipe leaked, I had extensive damage on my kitchen ceiling and they did not cover the repair of the kitchen ceiling, just the repair of the pipe. For every service area, you have to pay your fee. So, I waited until my washing machine broke, then I called and had my washing machine repaired. When one of my burners was out on my stove, I had that fixed as well. And when my refrigerator leaked, I had that fixed, too.

American Home Shield has been really easy to use and I've used them more than I'd like to in my first two months. I had my washer repaired, my AC serviced, and a rekey service for moving into a new home. The techs who came out have all been great. I have a $100 service call charge, but everything else had been covered. There was a little bit of a confusion about whether I was going to have to pay something out of pocket with my AC repair, but as far as I know, at this point, I do not owe anything else out of pocket.

I usually submit my claims with AHS on the internet and someone would come out within 24 hours. But on my recent claim for the air conditioner, it took a lot longer than I would have liked to get resolved. We had some parts that went out and it took a couple of weeks to get them. And my understanding from the contractor was, they sent it over to AHS to approve it. It took a couple days to get it approved, which I get as they got to do their due diligence.

American Home Shield does not pay attention to you if you don't pay $100 in advance plus your expensive monthly payment, whatever happens, you just lost your money. I was with them for a couple of years and any of my claims were accepted. I claimed for my AC, paid the $100 and they didn't cover any, just sent a company to repair my AC and they charged me more than $4.000 out of my pocket. Terrible experience

I would recommend AHS. They have helped us quite a bit over the years. Recently, an electrician came in and replaced a wall outlet that was causing an issue with the breaker box.

Sometimes the experience is okay, and sometimes, it's not great at all. But the last two times, it has been good. Hers and His Plumbing did a great job. They were very efficient and accommodating. They were there when they said they would be. They were in and out quickly. However, I asked AHS specifically about the brand of the water heater, and they said they would be replacing it with the Bradford White which was what we had. But when it got there, it wasn't a Bradford White. Sometimes, they have to replace it with something comparable, and that's okay, but they could have told me that.

I'm happy because AHS is there to back me up and I'm gonna be a lot better once the technician gets here with the compressor. The AC unit's getting hot and it's been going on almost three months. It took the technician a little while to get it. They just got it this past Friday. I'm still waiting for them to come out. I'm an Uber driver and I want to be home because they talk about it'd be a $75 fee to reschedule if I'm not there. For the refrigerator, the man was talking about it was too old. It was in the wiring. It was heating up and defrosting everything in the refrigerator. AHS replaced it, so I have a new one. I'm satisfied. They took care of everything. I don't mind paying that fee every month as long as they’re there to help me out.

When our microwave stopped working, a contractor came out. They diagnosed it as being dead and gave me a timeline as to when it would be replaced. They gave me options and ordered a new one. So far, so good.

I sent in a claim for one of my toilets upstairs. One of the things on the inside of it broke. I got an email from American Home Shield right away, confirming that they received it and letting me know that my vendor has been assigned. It had all happened within 10 minutes. The vendor was very efficient. Everything was taken care of in less than half an hour.

I left American Home Shield after last month. I got with them for one year. I found that they don't do what they say they're gonna do, so I didn't renew. You pay for service when they come out, and they won't fix the problem. They'll patch it. I ran into that a couple of times. We had a claim for a leaking roof, and I was told they wouldn't repair it. They would just put glue over the problem just to get it going. So, they didn't fix my roof and they put me in a bad spot where I'm having to get my roof replaced now.

I called the appliance work that was needed. I had requested a certain contractor because he was really good. It was Devera's Appliances. He's done other appliances that I have in the house through American Home Shield. I had to make him look at my ice maker recently. The tech got it figured out quickly. I didn't have to wait for parts this time because he had the part. It's been great. Got ice for days now. On the downside of stuff, I've had more challenges with getting plumbing done.