American Home Shield Reviews

The heating system upstairs in the attic was not working and when I called American Home Shield, the lady on the phone was very good. But the technician who came didn't speak much so he wasn't very communicative. I was asking what the issue was and he just had very few words. He replaced the part that required to be replaced and then left. The heating system starts working but when the temperature is achieved, it normally stops. And in this case, the issue was that it doesn't. The fan keeps going all night. I called a few times and it was a long wait time for the technician. So, I texted the same phone number where I exchanged the previous text with the same company but there was no response. Then, I eventually called American Home Shield.

Do your research. Compare options and go with what works best for you and your family. The only thing I don't like is American Home Shield doesn't cover roofs for townhouses. But there aren't a lot of places out there that do. So, it's like the thing that you get whenever you buy a townhouse. But I liked the response time. Also, the contractor did an amazing job.

American Home Shield is probably one of the best warranty companies because I've had experience with another one. AHS is the one I would recommend to people. But it's not perfect. There’s never emergency work. So, any time I call, I know it's gonna be two days before I hear from somebody. So, if ever I have some emergency thing, I wouldn't call them. I would call a local person. Also, I don't like the American Home Shield customer service. It's always somebody from another country that doesn't understand or you don't understand them, and they have a horrible recording.

I had a bathroom shower faucet that failed due to wear. I filed a claim online and Murray's Plumbing and Heating came out. I showed the technician to the problem and he started troubleshooting it. There was a cartridge that had to be replaced and he went to his vehicle, got whatever parts and tools were needed, and then made the fix. He turned the water back on and water works properly.

BIGGEST SCAM EVER! They will bend over backwards to not cover anything. And when you try to cancel, they will keep on the line for AN HOUR and attempt to "resolve the issue" by just flat out lying to you. And then they'll try to charge you a "administrative cancellation fee." DO NOT BUY FROM THESE PEOPLE.

American Home Shield took care of everything when the furnace wasn't throwing out heat. I just called them, did a claim and they contacted JL Mechanical. JL Mechanical kept in touch with me to let me know when they were gonna be coming out. It was a Saturday and they don't work on Saturdays so I had to wait until Monday. But they were very professional and I would recommend them 100% to anyone. I've also recommended American Home Shield to other friends of mine that purchased homes and I have two that I had enrolled with them.

I'm getting old and I cannot do the repairs myself. I did an online claim for a pipe that was leaking, and it was easy. The repair guy was good too. There was a screw, and he just tightened it. It’s good now. Overall, American Home Shield is helping old people.

Having American Home Shield, we have something that can help if something goes wrong with an appliance, and we've had a good experience with it, so far. When our washing machine was malfunctioning, the repair person examined the machine and he was completely professional. He told me what the issue was and what we could do about it going forward. The solution ended up being to get a new machine, and even though we had a payment towards a new machine, we were very satisfied. I would recommend American Home Shield.

Awesome service, we are very pleased with the work. Very punctual, and also very safety. They maintained consistent professionalism and polite communication throughout the process... Thank you for the wonderful service.

I filed a claim to American Home Shield for the fridge that was leaking. Somebody came from PJs Appliance, they did what they did, and they left. The fridge hasn't leaked since then. Overall, American Home Shield is expensive compared to other home warranties, but if you're willing to pay the money for the convenience, then go for it.

AHS is good to have. I like that I'm covered if anything breaks down in the house. Fast Tech Plumbing came out when the bathroom was leaking through the ceiling. The tech was very well and he let me know everything that was going on as he was doing it.

I had a four-year-old LG refrigerator that the compressor went out. AHS quickly contacted a repair company to get them to fix the problem. However, that problem led to another problem - freezing the lower half of the refrigerator. AHS did everything possible to fix this problem, but after several months of repairman visits and replacing parts, they cut a check to replace the refrigerator. (The payment didn't cover the full amount for a new refrigerator but covered most of the cost.)

I have had American Home Shield for two years and never needed to use the service until recently. It has been a total waste of money and I'm cancelling my service. I filed a claim in late 2023 because my washing machine was flooding. Despite providing the model information, AHS assigned a technician who was not certified or qualified to repair my appliance. That technician alerted AHS of its error and explained to me that AHS would send out another technician. I waited for over a month and then, without any notice, AHS canceled my claim without connecting with me. I had to file another claim on February 6th. I requested my washing machine to be repaired and my dryer to be cleaned. A technician came to my home on February 16th and did not service my dryer at all! He never cleaned the dryer nor did he service the dryer.

If there’s a choice of negative stars I would do a negative stars. But unfortunately 1 star is the lowest. AHS does not even deserve to save 1 star. I don't normally and usually review anybody but this time I have to say something because I am really upset and frustrated. American Home Shield is like any other insurances or warranty service. They’ll give promises just for you to get a policy but when you are in and you request for service(s) they will deny any big projects because it will cause them money. At this instance when I call to request for they answer their calls promptly and send the technicians promptly. But when they go to see and perform diagnostics to the problem and send the report to AHS - AHS will deny the work order.

American Home Shield is a complete ripoff. They tell lies on the companies that they hire. They hire contractors with a 1 star rating. They refuse to pay claims and change the work order for the company that they hire. I just got off the phone with American Home Shield and the company they hired and the company told the AHS representative that that is not what they said and they still refused to pay my claim. In all honesty this company is not worth the money.

I had the premium home warranty with AHS for 2 years, which I used 2 times for appliance repair in the first year. The customer service is awful, however I always had quick and professional service from the repairmen (that were subcontractors or contractors, from local businesses). Renewal time came with incessant calls from them each day. This year, I explicitly said that I would call them back when I was ready to renew. The 5-6 calls per day did not stop. The more I spoke with an AHS representative, the more I wanted to cancel my contract. When I finally did call to cancel, I let them know that there was nothing they could offer me to change my mind. Numerous times they came back offering me more, I was more firm with them and concrete in my decision. Each time they came back with "I respect your decision but." That is not respect, and it's insulting.

I filed a claim for a dehumidifier in a bathroom shower stall. There were no parts that the company sold so they couldn't switch out parts. They were going to try to find parts that might work and wanted to remove the fan and take it to the workshop. That was unacceptable to me because if they can't find parts approved for that particular appliance, it's supposed to be replaced. I also didn't want a hole in my shower stall ceiling where all the humidity would go up into the attic. I had to escalate and talk to a manager several times. It was very annoying, but American Home Shield finally replaced it.

I submitted the claim and American Home Shield assigned a provider. The rep was very helpful. The provider came out and completed the sump pump exchange. And everything went according to plan. It was a wonderful contractor. Did everything in a good manner, and cleaned up well.

Thirty-two years ago, when we bought a house in Maryland, the owners had American Home Shield and left it as an incentive thing for the new buyers. So, it was already in place and we just kept it going. And when we moved, we set it up again. We knew how they worked. And having it for years, we're familiar with the coverage. In all those places we have lived, AHS has been able to partner with good companies who know they could get their customers elsewhere, but chose to partner with AHS to go through them. That's good because I know if they would use them, they pass muster and they're good. Recently, our AC's evaporator coil went out, and we had to pay for the coverage of the Freon and part of the device itself. But AHS picked a good company that came in. They fixed it quickly and we've been happy with the service.

Most recently, we had our dryer honked out on us. Prior to that, it was our washing machine. So, we've had a few claims to American Home Shield within the start of the new year. The dryer was repaired the very next day, which was phenomenal service. I was really impressed by that. The washing machine, unfortunately, wasn't able to be repaired. However, we were able to get a brand new one. So, it worked out well. There was a little bit of a delay on getting the new one, but that had nothing to do with American Home Shield. It was just because the timeframe fell when we had that bout of really bad winter weather in January. They were supposed to deliver, but there was so much snow on the ground. So, we ended up having to wait another week. Overall, AHS has always been very good.

American Home Shield's website is user-friendly but calling in is very difficult. Sometimes there's a wait. Because of the issue I had with the refrigerator, I had to call multiple times. It was very difficult to talk to someone who could help me. When I wanted to file a complaint, they told me there's no way to either email a complaint to anyone or to talk to somebody. That the representative was as far as I got. I had to do my own LinkedIn search and found their social media department. I emailed them, and finally they assigned someone to help me.

I'm not happy with American Home Shield and I'm trying to find something that expands to other parts of my home like the roof. They have 24-hour access to their customer service but depending on the time, there might be a long period of hold. There's also a lot of "could you repeat yourself" depending on when you're making the call. Another thing is there was a $25 increase in my plan. It was $75 for them to get a technician. Now, it went up to 100 so I try not to utilize them because doing that I feel I'm losing $100 because they're not considering my claim. I've only utilized the services three times but they've only covered one item which was when I had a flood in my basement. But the contractors have been very professional especially the contractors for the air conditioner. They give phenomenal services and are transparent. They even warn me that American Home Shield may not cover it 'cause they see that the issue normally comes over as a non-covered issue.

We've had American Home Shield at different locations, and filing service requests has always been good. I had a heating problem. I called a guy that I've known for years. He looked at it and he said, “Bad news. You need a complete new system. It's gonna be about 12 to 15 grand.” Then I remembered I had American Home Shield and I called them. Their guy came out a couple days later. I said, “Do we have heat?” He said yes. I asked him what it was. He said, “There were some critters in there.” He cleaned out all the carcasses, and the heat fired right up. So, that was a great experience. We went from 15 grand to $100. It was unbelievable.

My recent claim was for the washer. They hunted for parts but we couldn't find the parts for it. It took a little while and then they gave us a good allowance for a new one. They did pretty good and it paid for what I've been paying. Also, their contractors are pretty good. They arrive when they're supposed to and they all know what they're doing. We had another claim a while back on our refrigerator. The contractor came out, told me what was wrong with it, and fixed it pretty quick. The only problem is calling and speaking to somebody is real difficult. The people there are pretty good but it's hard to get in touch with them.

Pro Line Appliance and Repair went above and beyond. They were better than anybody else American Home Shield has sent out. The guy, Ronald, went the extra mile to make sure that everything was working properly. The first time, he replaced my ice maker then had a similar issue to where the water was still overflowing and causing blocks of ice within the ice gaps. He completely redid the back side of it and everything has been fine since. I've had seven other people come out before him and American Home Shield kept trying to charge me another $100 because it was beyond 30 days. But it was the same problem. All the others did was make excuses to make money because they didn't know what they were doing. If I had to have anything done again, Pro Line is who I would have do it. But I'm not very satisfied with American Home Shield. I'm looking to change to another company.

When it got real cold, the door froze to the ground, and then when I tried to open the door, it busted the chain and the wooden piece. I put the wooden piece back but the problem was that every time you try to close the door, it keeps opening by itself. So, all the tech had to do was come out and adjust the chain. He showed me what to do in case it happens again, and that was it. It took less than five minutes. I called American Home Shield to file my claim. They sent me the information through an email and I called them to set up a time when I was gonna be at home. American Home Shield is a great organization. They're a little pricey, but if you want the best, it's gonna cost you. They cover what they say they're gonna cover. They send somebody out that's a professional and does not fool around. They send you a qualified individual who comes out, fix an issue, and they make the arrangements. I'm happy with AHS.

American Home Shield has done some good things so I've kept them for years. I had an old refrigerator and they gave me a couple of hundred dollars for it. But they've gone from $49 to $99 a month. I don't think it's worth it to me. I'm thinking about canceling them because the last couple of times their contractor came out, they didn't fix what was wrong. I have a washing machine and it would leak sometimes. I called them and they sent somebody out who replaced some things. I thought they did a good job. But a week or so later, I noticed that it was leaking still.

I've had great experience with American Home Shield. The plan and the coverage is awesome and the deductibles, because you choose them on your own, is wonderful. I like that about them and that I'm always able to get someone on the phone. Also, getting someone out is pretty quick. It's immediate to get someone assigned and then it's up to you to connect with them and schedule an appointment, which is out of American Home Shield’s hands and can lead to a problem because being reassigned to someone is hard to do if you run into a issue or they don't have any openings.

I don't like American Home Shield. Over a year ago, I canceled. Lo and behold, the guy I was talking never canceled my contract so I'm still with them to this very day but things that needed to be done in my house are still not done. I had issues with my garbage disposal and my faucet. I never got the faucet. The repairman said mine was too old even if I still had the parts. I'm still not able to use my sink. They never even came back to finish the job. I also had a complaint with my microwave and American Home Shield asked me to look for a new microwave which I did. The guy that came ate food at my house, but he never came back. He told American Home Shield that the job was done. I still don't have a microwave.

American Home Shield serves the purpose. However, there were some isolated cases last year that I sent for dispatch. The garbage disposal was clogged. The guy who was there said it was just clogged. Of course, it would clog because it could not grind anymore. He just removed the clog and I paid the dispatch fee. After two weeks, it broke again. That dispatch I had with that garbage disposal turned out to be more expensive. I did it twice but it was the same thing. I was tired of calling American Home Shield because their contractor was gonna remove the clog again and I would have to pay for the $100 fee. I ended up getting an external contractor replacing that disposal.

I set up a claim for the furnace online and it was was simple. In less than 24 hours, American Home Shield responded to me and contracted EJ's to provide the service. EJ's contacted me within 48 hours and someone came out here the following day. They told me what was wrong, ordered a part, and told me it would be 10 to 14 days and they would have someone come and install it. But that didn't happen.

I have been with American Home Shield for 5 years. Any time I have had a problem with my AC unit they have had someone out within 2 or 3 days and the service has been good. Plumbing is a totally different situation. I have been waiting for 5 days for my toilet to be fixed and they can not get a contractor to come out. I called to escalate the call and when they called me back on day 5 they told me that they are still looking for someone to come out. They said someone should call me in another 48 hours. That means day 7 and that is no guarantee that anyone will be assigned, just means that someone will call me to tell me if they found a plumber or tell me they are still looking. Once they find someone, then I have to wait for the contractor to make an appointment to come out. I am not happy.

I have a few properties on American Home Shield. The most recent claim was for a water heater in one of my rentals. Everything went smooth. They got back to me within 48 hours and the contractor was helpful.

American Home Shield was great. They helped me with whatever I needed. Their contractors are okay. The only company that they should remove is United Air Temp. They are the worst ones that they're not even allowed in my house. They seemed like scam artists. The only thing with American Home Shield is that they aren't consistent in pricing because every year the price goes up. Other than that, they do a great job and they're responsive.

When I put it in a service request for the dishwasher, the tech came out and declared that the dishwasher was dead. It burned up. It was stuck on the drying thing, and just kept getting hotter and hotter. Everything that was in the dishwasher that was plastic totally melted. If I hadn't caught it, it might have caught the whole house on fire. So American Home Shield bought me a new dishwasher. That was a very positive experience.

My claim with American Home Shield is pretty simple, which is why I stay with them. I either fill it out online or talk to them on the phone and explain what the problem is and they assign a service company. The contractors have been very professional. If they have to leave, they will let me know when they're coming back and they show up on time. American Home Shield is a quality company.

I put a call in to American Home Shield because I had an issue in my bathroom with a faucet. They dispatched out B&L Plumbing. When I had them on the phone, I said, "Hey, since I put in this request, I now have a drain that is leaking under my sink in the kitchen." They told me that I had to call American Home Shield and put in another request. So I did. I paid the $125 twice. American Home Shield dispatched out a different company. So I called American Home Shield and told them what was going on. The rep told me that they could combine it where the same company comes and fixes both of the repairs and I would only have one $125 service fee. She told me I hadn't been charged for it. But I told her that it already came out of my account. Then they said that it would be dropped off and I wouldn't be charged for it. So they came out and fixed both of the leaks, one in the bathroom and one in the kitchen.

I sent in a claim for our air conditioner. The gentleman that came out was amazing. He was very good at what he did. He showed up on time, did his job, and was out. It was fabulous. When I submit a claim to American Home Shield, I get right online and it doesn't take me long. It's not very confusing. I've never had a problem with American, and we've been with them for about 23 years now. They're fabulous. When we were having problems with one of the folks doing the air conditioning for us a couple of years ago, we had to call them to handle a couple of things. It wasn't a big deal, but they did a wonderful job as well. They rectified the problem. If we could get it cheaper, that would be great. But sometimes, you gotta get what you paid for.

first okayed to replace my chiller. But the plumber said he couldn't work on it. So, they sent somebody else. And every time, somebody would give a different diagnosis. When I read the reviews on some of these plumbers, they were terrible. I told AHS, "I'm not happy with these plumbers and their reviews are really bad."

I submitted a claim for my kitchen sink faucet. I did it online and the AHS website was easy to use. I had a response within 24 hours and at first, the contractor wasn't sure when they could get a contractor out to my house. But their attendant on the phone told me how to shut off my water so it would stop leaking under my sink. Then somebody was out in 24 hours and the service was perfect. I really thought I was going to need a new faucet but he took it apart and just tightened up the valve thing on it. He also checked the threads, then he put it all back together. In less than 30 minutes, I had no more flooding under my sink.

I heard that AHS was very inclusive to different problems that might occur in the home and it was less expensive to invest in a kind of insurance, which is what American Home Shield is, to pay for problems in the future than having to pay for a problem when it took place, which normally would end up costing more than the payments we made to American Home Shield. Recently, the kitchen sink backed up. I called American Home Shield as I normally have done in the past and they assigned a work order for the company to come out and do the work. The claims process was fairly easy. The techs gave me a choice of what time and day they would be available. Then they came on at that time of day and snaked the sink. They had a device they put in the terrain and it cleared the area that was congested in the pipes. The drain has been clear since they came.

At first, American Home Shield's service was garbage. The dropped the ball on my claim for the AC unit. It went out on me beginning of the summer and they were going to tell me it was a pre-existing affair. But that was a lie. So, I was very disappointed and I had to come out of my pocket with $2,500 to get my AC repaired. I've been paying them all this time and they would not pay for it.

American Home Shield has been good. We've had them for a while, and we've never had a problem with them. Their customer service is great. The only thing that I have an issue with is when they go up on their rate, they don't give any warning. We started out at 53 then it went to 73, and now it's 93. They should give me the option to say yes or no, if I wanna keep the policy. I don't like that they go up on their rates and they don't inform people ahead of time. Other than that, everything is great. The claims process is so easy because I can get online and put it in and they send people out. The technicians have been really good and professional, and I've never had a problem with any of them as well.

My most recent claim was a plumbing issue, and it was very easy to submit online. The service was great too. It took a few days for the repair people to get out there, but then once they got out there, they resolved the issue in less than an hour. Everything's working fine now. Having American Home Shield is a necessity. The only negative is that the monthly cost keeps increasing. It's gone up about $20 since I started.

American Home Shield is horrible. The people they work with are a mess and I can't get anyone on the phone. It's very difficult. When they were trying to fix my dishwasher, it took them six weeks. Initially, the repair people said they can't fix it and they should replace, but then something happened and they said they think they can fix it. They kept trying different things. Eventually, they fixed it, so that's good. However, they came five times, and that doesn't make sense. It's not worth it to me. I had to take a lot of time off work, and it was just for a dishwasher. At some point, they should replace it if they can't fix it.

Horrible experience with the home warranty service from AHS. I encountered a clogged sink and a non-draining garbage disposal. AHS dispatched plumbers who conveniently claimed the work wasn't covered because they couldn't access the drainage line from my finished basement. Absolute nonsense and a clear attempt to avoid accountability for their incompetence. I had to hire my own plumber who resolved the issue swiftly. Despite AHS promising a refund for the service fee, they have yet to follow through. Their lackluster customer service has left me completely dissatisfied. I'll be switching plans as soon as my contract ends.

I accidentally pressed the clean button on my oven and something was blocking me from clearing it and closing it. I couldn't do a thing with it after that. I have never used the cleaning feature on my stove so I had never touched that button before. The tech said that when the stove was installed, the latch that locks it in place was bent. So, it clicked but it wouldn't do anything. So, he adjusted it. He did it right away and now, it's fine. He did great. He was very polite and appropriate. I've had American Home Shield on three different homes. It's a good deal if you can't fix things yourself.

The dishwasher had a smell to it that we thought were wires that had been frayed. But the person who came out to look at it said he didn't find a problem although when we still wash dishes, there's still that smell. So, we're just gonna get a new dishwasher. A carpet cleaner was recommended by American Home Shield and the gentleman seems to be very professional. Hopefully, the work will be good and I will continue to work with American Home Shield. Every time I've called, I've had good service and the person I made an appointment with has always been helpful as well as the people they've sent. I would recommend AHS.

We've been with AHS for 10 years now and everything has been on the positive side. We had a toilet repair a couple of months ago. Everything was quick. They responded within three days.

We call when submitting a claim and we always try to speak in Spanish. The reps speaking in Spanish are always available. The techs always tell you exactly what is wrong with whatever it is. The people who came a week ago were very nice and always listened to exactly what you needed to say. They were very helpful too. I like American Home Shield and I always encourage people to have them because it works so nicely for us. They are always there for us and the price has been that amount of money for a few years. I like that they haven't raised the price at all.

The Dallas office handled the assignment of the policies and they took my policy for a five-story to eliminate it without telling me. So, I was paying a five-story cost and not receiving the benefits until a couple of years later when I tried to use it, they didn't have one. And to resolve it, I had to use the Attorney General's office and file a complaint. In general, the people I talk to in American Home Shield are mostly offshore and good. It's not 5-star but they're close to getting up there. But when you deal with this Dallas office, for some reason, that's the one who screws everything up. The service people that are sent out are not the cream of the crop. But if you say you don't like them, AHS doesn't find somebody else.

American Home Shield is a waste of money and the price went up too much, which was why I canceled it. Every time you call, you can't get a person that speaks good English and the claim took a long time because they didn’t understand what I wanted. They don’t get the work order done right. My dishwasher was replaced but it was a long process because they wouldn't do certain things and had to get somebody else to do different things on it. Also, the techs didn’t offer to haul the old one away. I wouldn’t join AHS again.

American Home Shield’s reps helped me find a service provider but that was about it, and AHS has unqualified technicians. They cut a hole in my bathroom wall which wasn't necessary and it took longer than expected to complete the job. Also, I have PVC piping and they told me I had rusted out pipes. People shouldn’t get a warranty from AHS.

I submitted a claim online and American Home Shield's website was fairly well-organized. However, it's difficult when you have an ongoing claim that's not been serviced yet. Like the one that I recently had. I had to follow up with American Homes Shield on there because after a while, it would go to a status of, “The claim has been completed”, when it actually hasn't. So I had to do some negotiating with the website to find out any type of thing I had to resolve.

I had a claim for the washing machine and the technicians that AHS sent out were honest. They were caring and I very much appreciated that. They recommended that certain pretty major parts and some ancillary parts that supported them be replaced. They ordered them and got them in as quick as they could. Then they came in, fixed it, and everything worked great. I had one experience where there was a miscommunication between the contractor and my husband who didn't hear well, but every other one has always been top-notch. I submit my claims online and I've used AHS many times. I'm glad that I have them and it gives me peace of mind.

We had a problem with our washing machine. The technician came in and said he couldn't fix it and it had to be replaced. But they never replaced it. We also had a plumbing claim and the techs fixed our sink in our bathroom but they had to drill a hole in the wall that went to our bedroom. And they had to knock out about a 1 foot chunk of wall off our bedroom. Then, they were supposed to send someone to patch the wall and it was never done. So all these things were going on at the same time and every time somebody came, we had to pay AHS $130 for their service fee. It was getting confusing and crazy during that time. But our problem finally got resolved when I told them I would go to our attorney general in the State of Ohio. They jumped on our problem and it was fixed within 48 hours.

American Appliance Repair replaced a fuse two different times. I had to make sure they were coming because I was not sure they were getting the message from American Home Shield that they had to come out. So, I had to call them then they would contact American Home Shield and it took a little bit. But since they came out, the appliances they worked on have been working. I usually set up my claims with AHS online but I had to call them because we had serious problems with one of our appliances not working over and over. They were kind but the deal is they're supposed to replace it if there's going to be an ongoing issue, and they didn't want to do that. So, I have had this dryer worked on six times. If anyone asked me about AHS, I would tell them that they might be better off buying a new appliance instead of having a warranty.

American Home Shield has been good. We've been using them for 14 years. Our most recent claim was for our refrigerator. The first contractor came a few times, and it didn't work out. They didn't seem to know what was going on with it. So, we requested a second opinion from another contractor. They came out and were awesome. They replaced my refrigerator.

I put in a claim to American Home Shield for my kitchen sink that stopped up. I've been assigned to a provider almost right away. So, the experience has been good. The contractor was helpful, answered questions, and gave recommendations for how to keep the problem from reoccurring. The only thing is I don't feel good that AHS went up $25. Also, the employees, sometimes, have accents and sometimes, I can't understand them. I'm a diverse person but I think in customer service, you need to have people that can be understood by the customers.

I had a faucet leak and American Home Shield sent somebody out who evaluated it, and I ended up getting another faucet for my sink in the kitchen. So, it was a good experience. I submitted the claim over the phone. The reps are great. They got somebody out quick and they took care of business. The techs were polite and nice. They came in. They were professional. They did what they had to do. They let me know that they gave me a temporary faucet to replace the one that was leaking, and they said that that wouldn't work until they were able to get a brand-new one to put up there. So, they replaced the whole thing. American Home Shield is one of the better home warranty companies.

For my recent claim with AHS, the tech fixed my icemaker on my refrigerator freezer and I have an icemaker again. It's been great since then.

American Home Shield had a plumber come out to do a snaking of my sink. But we all determined that it was beyond that. They were supposed to submit something to American Home Shield to get a different procedure done but I haven't heard anything about that yet.

American Home Shield's vendors do not meet up to par. Why do they keep using the same person? I've had an experience for the last couple of years with the same vendor and they keep sending these people and they need to find some new business that can fix the device, have good professional manners, and not come in the home arguing with people over the phone and different stuff. I'm a nurse practitioner and I am professional and I know that the consumer is always right. You bow down and you do what you gotta do and go out and shut up. My device is still not fixed and this has been since November of last year. I'm trying to reach them to tell them I got two parts in and one's not in. Nobody seems to know who I need to talk to.

I like that there's protection with American Home Shield. But I don't like that a lot of their contractors don't try to accommodate you. They will take American Home Shield customers only during a certain window because you are a part of that program seemingly. A lot of times, I've had to call. It's hard to switch contractors with American Home Shield because you have to go through American Home Shield and there's this lengthy process with their customer service. Sometimes I don't like their representatives. They seem to work at home and they don't know what's going on sometimes. But once you don't have to deal with customer service, it's okay and it also depends on the contractor that you get.

I'm happy with American Home Shield. Their rep was very helpful. Also, the guy that repaired the washing machine was an excellent person. He was on time at home. He didn't take much time. He ordered one of the tools that he needed and said we had to wait for three days to receive it. It was quick.

Everything went well and as expected. The online thing was good. The response was good from the technician that came on site. They ordered the parts and everything went well. Had one little minor thing. It was a piece that came and broke. But they replaced it promptly and was up and running. I've had the guy come out before to do some other pool things that were covered. He was professional. Great technician. I recommend American Home Shield all the time to people that say they have some problems. I said, "Get Home Shield. It'll take care of you."

American Home Shield has gotten better over the last couple of years. It used to take forever to get someone on the telephone and talk to them. They seem to be more responsive now than they used to be. We recently had a plumbing leak in a rental property that my brother and I own, and we asked AHS to send the plumber out to find out what the problem was. However, they didn't do a good job. The guy AHS sent couldn't find the problem and went away. He came back later and looked for it again, but couldn't find it. We just gave up. My brother and I called the plumber that we used in the past that AHS doesn't use. He came in, found the problem, and solved it in half an hour. So, I wound up paying AHS $200, got nothing out of it, and I still have to pay the other plumber’s bill.

The repair people fixed part of our roof. It was good and easy. I like the convenience with having American Home Shield and if I need them, I can just schedule a repair online.

American Home Shield has paid for itself. I like the security of knowing I can get things fixed. When we called them, our fan was making an awful noise on our HVAC. The techs came and checked it. But it was working when the tech came out. I recently had an issue with my grill for my cooktop and I was glad I could just call AHS. They already have the service people lined up. So, that part is easy. In the past, we had trouble with a claim that was double. They might send somebody out twice or they might send a request to a company and the company doesn't get it. Then, we're expecting somebody and they don't come. But I had another claim recently that they answered right away and I had somebody here the next day.

AHS has always responded. My recent claim was for the broiler in the oven. It didn't work for us, but it worked for them. Now, it doesn't work for us again. So we're gonna have to call them back out. The reps' knowledge was good. They were friendly and down-to-earth guys. Even the one that couldn't get the boiler worked for was really nice. We talked a lot about things that people have broken. Or the dishwasher that leaks, but when they come, it never leaks. He even had pictures of it.

I've had AHS in two different states and three different homes. My experience with them goes back to 2001 when I bought a new home there in Maryland. When I moved here to Texas in 2014, I bought another new house. I also bought another house here last year. I've had some good experiences and I've had some not so good experiences with AHS. I’ve called them for air conditioner issues. In Maryland, I had to contact them. Even after I moved out of it, I still kept the American Home Shield plan on it until I sold the house.

There was an electrical problem. American Home Shield sent the electrician, which wasn't good service. I fixed it. We figured it out. Also, the washer didn't wanna come on. The contractor fixed that. Recently, the contractor just checked something with the plumbing. That went good. The pool was also fine.

We've had a couple of things happen since we moved into this new house and the only complaint is that sometimes there wasn't good communication. American Home Shield’s subcontractors would tell me they had ordered a part or checking on a part and I'd have to call three times to make sure that went through. It would just sit there and nothing would happen unless I called. But once I called, they were out here. They did a good job doing what they needed to do.

We have a problem with our refrigerator and I talked to American Home Shield on Friday night. They did a virtual consultation. We used an app and I was able to talk to them while they were looking at the refrigerator with my phone. I called back today because we're still having a problem with the refrigerator. The price of a visit is a little high but the premium's okay. We had gotten it lowered. It went up again last year. For the most part, the service has been great. They've been able to do the work in one visit. We have had one instance where it took some time, but it was still resolved.

Every service call I've placed with American Home Shield, everybody has been professional. Also, the online process is quick and easy to utilize. The only change that I'd like to see with AHS would be an option to have an emergency call out service capabilities, because it normally takes 24 to 48 hours to get a contractor assigned. The contractor could get assigned, but they have to find time in their schedule to make the visit.

I'm not satisfied with American Home Shield. There's a delay in the service. The dishwasher took three months. And my refrigerator, I'm just waiting for an email. Sears is the vendor that came out. We had a very bad experience with them. The tech said there would be a replacement for the refrigerator. It is unrepairable. So, we reached out to AHS. They told me that, “Since it's a replacement, and there is no replacement for the fridge, we will just give out the cash.” $2,000 is the maximum that they could give out, that they would send me an email for the cash out option. But I still haven't received it. It has been almost a month.

I use American Home Shield for problems. They usually come through. Sometimes, it's hard to deal with them. I feel AHS is trying not to do anything with me. But that's typical of any insurance so I'll just deal with that. I had one where the contractor came and couldn't do anything about it. But the recent one was good.

American Home Shield provides a semi-annual free cleaning of my HVAC system. They sent somebody out and it was good. Submitting claims is very fast, easy and there are no problems at all. It gets the job done though they take so long to get somebody out there. I had other things repaired and everything seemed to be fixed when the techs were gone. They did a very good job of diagnosing and fixing.

My experience with American Home Shield has been reasonable, and that is what I expected from an insurance company. My first claim was for our Samsung refrigerator, which they took care of without any problems. Then we had a Samsung range claim, and they scheduled it quickly but it took five visits to get it fixed. I don't know that that's their problem or if it's the subcontractor they used, but they did the work.

My experience with American Home Shield has been really good. We've had a couple of claims we've had to request service on and it's been an easy process to schedule and the techs that they've sent out have been really professional and gotten things resolved. I would recommend the service. On the most recent claim, the top sprocket on the garage door sheered off and they came out and had to replace that.

Two faucets in one of our bathrooms upstairs weren't working right. The hot water faucet on the sink is really hard to turn and the shower faucet handle was real jiggly and loose like it's gonna come off. My mother-in-law and father-in-law live here and that bathroom is the one that they use every day so while they were out of town, I wanted to get those things fixed. I put in the claim with American Home Shield because faucets were supposed to be covered. They set up for a plumber from Hi-Tech Plumbing to come out and take a look at the faucets. But the day before he came out, I had spent a little over $300 and had my carpet shampooed. When he came out, I told him I just had the carpet shampooed so they were still a little damp and I needed him to put some booties on. He went back out to his truck and put the booties on outside in the street and then walks up to the house so they were dirty. He said they were fine and I wasn't gonna argue with him.

The tech that came was polite, clean, and efficient and job was done really quick. He knew what the issue was right away. It took about a week for the part to come in and he came as soon as we called him when the part came in and finished it the next day. Also, my wife really liked him and the way he approached her. He was real professional.

I had a very good outcome with American Home Shield. Over the years I've had them, I've had good luck with them. And because the companies that come out that repair things, I could at least have some kind of fallback on it. Two months ago I had a fire from my hot water heater wire thing, and the wire was all fired up in there, and the hot water heater went. The contractor came and fixed it. I had to pay a double fee because it was the water heater and the electrical that burned. The electrical burn went further than the little box that runs the hot water heater. So, what it did was burn something out of my main electric box. That's why I had to get the electrician and he had to take that and buy the electrical box. The companies that came out and repaired it were very good and timely to my needs. So, it was very good.

I had them come out for my plumbing for my water line to my fridge and it worked out okay. I was gonna do it myself but I would have had to have more plumbing tools to do what they did. The tech was knowledgeable and knew what he was doing. Every single call to AHS resulted in pretty much a quick fix, except for when I had a compressor on my AC going out. That time, they didn't have the compressor and it was the middle of the summer in New Jersey. I didn't enjoy sweating out the day because I've got two cats and I had to wait three weeks. Also, almost every single time I have renewed over the phone, my order is not correct. The last time, I asked the rep if that would be it if I send a one-time payment and they said yes. But then I get the bill and then a second bill. They should be able to stand by their employee, right or wrong.

Some things American Home Shield cover and some they don't. And what I don't like about them, I spend money for them, and certain things that I wanted repaired, "Oh, no, we don't cover that. We don't cover this. We don't cover that." I have something done with my water. So, I had somebody come out, they put a riser, put a couple of parts on the hot water heater. That didn't solve the problem, but I paid a deductible and I still have the same problem. And they would probably come up and say that, "We don't cover that." Why do they charge me for other stuff?

The refrigerator quit so I called American Home Shield and they sent out a technician who replaced the motherboard. That didn't affect it and he told AHS they need to send out a qualified technician for a GE refrigerator. AHS scheduled that out with Sears. I asked the first tech when he left if I could unplug it because it was still drawing power and he said yes so I did. Then when the Sears guy was coming out, he said to plug it in the night before, which I did. When he showed up, it was working and within three hours of him leaving, it quit working again.

When it comes to minor stuff, American Home Shield is good. As far as fixing the dryer, washer, dishwasher, stove problem, no problem. They have saved me some money on those. But when it comes to major things, like HVAC, heating, cooling, air conditioning system, they would find a way not to take responsibility, even though as they advertise that they do this, they do that. I had that experience with them.

The first claim we had was when we had a toilet problem. They fixed it and it was no problem. The second one was for the wall oven and they're replacing it, which is fine. But then we have a claim for something in the upstairs bathroom and they declined it and charged us the service fee. The said the issue was pre-existing. If it's pre-existing, they should have come out here and looked at the house before they gave us the insurance.

When I had a toilet repair, the guys came out so quick and they were so nice. They knew what they were doing and were in and out. They were very professional and efficient. I was happy with that. But I called last summer about my air conditioner. It would be blowing out cold air and then the next day, it would stop. It was so inconsistent in the summertime and it was miserable. I paid the $75 for the guys to come out and look at it but they never came. Summer is around the corner and I'm gonna have this issue again. They refunded me some of my money but there's still an issue and a problem at hand that needs to be addressed. It doesn't make me feel safe to pay the warranty price. I'm paying monthly for this for them not to come check my air conditioner. I tried to contact the contractor and I will contact American Home Shield again. My payment for my warranty is on auto pay so get their money on time every month. I expect the same type of service back. I'm just ready to go with another warranty company at this point.

We've been happy with American Home Shield. These last issues we had, they got Lowe's to do something. But Lowe's farmed it out to somebody else. And there were some problems. Since we live in Pennsylvania and the place that we have through AHS is in Maryland, it's a little rough. But that's not their fault. Maybe they don't have a lot of technicians in the same area, because the one time, they would send somebody and said they didn't have anybody. And I had paid them $100. They said I needed to find a local person. After I paid this individual $125, AHS sent Sears out. And Sears is always there, so they would have had them. They should have paid me back $100. But I never heard anything more. They could have reimbursed me the $125. That was an incident I wasn't happy about. Other than that, I like them.

We usually call American Home Shield’s number to submit a claim and you never know who you’re talking to. It’s hit and miss. Some are very good and experts at what they do but some look like they’re new. It’s the same thing with the contractors. Sometimes, I have a contractor who looks like they're not too good, but then I get contractors who are professional. They get the repair done and they last a long time. I feel good about my experience with American Home Shield. Otherwise, I wouldn't extend with them.

I strongly advise against using AHS for your home warranty needs. In my experience, their services are unreliable and their communication is ineffective. Whenever I have had to call their call centers, I have been routed to foreign countries and no one ever follows up within a reasonable time frame. Even more concerning is the fact that AHS makes it difficult for contractors to accurately describe the problem that needs work. By limiting their options, AHS can declare most, if not all, of the work as not covered in the plan. In my opinion, this is nothing short of a scam. Save yourself the headache and choose a different provider for your home warranty needs.

They need to have an American call center, that would help. They also don't really offer a lot of vendors to choose from. It also takes too long to get replacement parts. And they keep using the same thing with COVID. COVID is in the past. It just doesn't work well. They also keep charging more and more. They're overly expensive. $127 a month and then $100 to come out. That's crazy. I can get cheaper on the outside.

The techs who came out for my claims were very good. They knew what they were doing. They were personable, but professional. And they got the job done.

I have a good experience always when I submit claims with AHS online. It's very simple. I call them on a yearly basis when they raise my fee and they usually are able to accommodate me. They have a hike every year and I'm on a fixed income. I try to get the best deal I can. Over the years, my payment has grown a little bit, but also my deductible has risen. I only ever had an issue with one contractor who was very grumpy and rude. He was a refrigerator repair guy for my ice maker. But I've had plenty of other positive experiences. For my disposal in the sink claim, they called me on Sunday and scheduled it for Monday. They were there within 24 hours and it was a great deal. I had a three-fourth horsepower and when he went to get it, he couldn't find half horsepower. So I got upgraded to a whole horsepower. That was nice. I have the Ferrari now.

My experience with AHS is okay. However, I would like to be able to better pick my own vendor. I wish they had that as an option ‘cause some of the vendors are not as good. We had a few issues with our gas and electric furnace. The initial Climate Masters they kept assigning, the guy was terrible. He was gimmicky, doing short-term solutions to things and not permanent solutions.

I had two different friends who are unrelated to each other, and they both had told me what a great experience they had with AHS, and I said, "Okay. I'll go ahead and sign up." I have not had any problems in my house in the last 10 years besides my water heater. So, I signed up for American Home Shield and it was six weeks afterward, my sump pump went out in my crawlspace because of all of our flooding. I called AHS and they had a new sump pump in there the next morning. It was that quick and easy. $125 deductible and they handled everything.

My last experience was with American Home Shield was awful. Sears didn't show up the one day we took off from work. The second day we took off from work, they showed up and didn't have hoses coming to repair a dishwasher. So, we took off the second day of work. Then the third day of work we took off, nobody came and they said it was because we didn't call them and let them know the parts came to our house. My husband ended up fixing it himself, but we paid American Home Shield the $150 co-pay, and we pay every month. It was infuriating. We were without a dishwasher but the bigger thing was we had taken off three separate Tuesdays.

My sink was stopped up in my bathroom. I called American Home Shield and they sent Aaron out. They did a great job. I have never been disappointed ever since I got AHS. It's worth my money.

When American Home Shield does something, it's good. It gets done and it's nice, and we really appreciate some of the things they've done, but they can drag their feet at times as well. They don't take the effort to make sure something gets done. They put it on us to contact the person or figure it out ourselves occasionally. Some months back, our dishwasher broke down. We had to get it replaced, and when they dropped it off, they didn't realize until they got it out that there was some kind of attachment that needed to be added on. They did have some people drop it off, and then those people showed up, and then they said, “Oh, well, we can't do it today.” They left it there in our garage and we had to get somebody else on our own time. They did pay for that expense, so that's good, but it's like they didn't plan it out very well.

The whole entire winter, we would try to turn the heat on and it would sound like it was coming on, but it would just click off and the igniter wouldn't work. We kept trying to bear through it, but finally, we had to call someone out. We called American Home Shield and we had a very good experience with who they sent out. He came in then he fixed the igniter and one other thing. He was in and out within under an hour and it was a very seamless process. I would recommend them. I've heard things about AHS before and I had the opposite experience of what I've heard. I like the security knowing that if something major goes wrong, we're not going to have to come out thousands.

I needed to have my ceiling fan and my air duct fixed. I called AHS and talked to someone who was very friendly. The company they assigned my claim to sent me emails and texts. Then, when I called them, I finally got ahold of someone. I had stuff replaced once before through AHS and when I talked to the contractor, they were super nice and very talkative. They also walked me through everything that was going to happen. But these people that I recently got, not so much. Even when I tried to explain to them that my contract states that certain things are supposed to be replaced with something equal of value, they said no and they put something up there. I should have called AHS, but I didn't because I was just happy that the fan was being fixed. But then it wasn't fixed and the company had to keep coming back out and fixing it. After the 30 days, the brand-new fan that they put up stopped working.

We had a heat pump system go out and we made a claim with AHS. But the tradespeople that they had on their list was someone we've used in the past and have had a horrendous experience with. They were slow to find me another company and I spent two weeks to get a technician out there for my tenants. Then, prior to them fixing the issue, I called and requested service but they didn't get back to me. It was during a cold spell, so out of my own pocket, I had to pay somebody to go and do the repairs. But then the system failed again. So, I had to call American Home Shield because I didn't want to pay another $500 for another company. But it was difficult. They didn't have a sense of urgency at all and their people on the other end were very difficult to understand. They do not speak good English at all and had a heavy accent.

American Home Shield was great. They were prompt, courteous, and took care of the problem. I only used them once in the couple of years that I had them, but they got right on the drain clog problem that I had. When the problem wasn't resolved by the first tech who came out, they sent out another repairman to resolve it. But I switched companies recently. One thing about American Home Shield is they only take a yearly policy. I wanted to get on a multi-year plan, which runs a little cheaper.

I have a finished basement and the carpet was soaking wet. They came in trying to figure out if the water was coming from somewhere in my house, but it wasn't. We really couldn't figure out where the water was coming from. They checked the plumbing and everything outside. It seemed to be coming from the neighbor's house. They didn't get anything repaired because they couldn't find anything coming from my property. And I don't know my neighbor to be able to say, "Can we go in your basement?" But the techs were great. It was also a quick response when I put the claim in. They responded quickly letting me know who was coming. They also called me to set up a date really quickly. It went smoothly.

My most recent claim with AHS was for a bathroom faucet and shower. Both of my faucets had broken and they came in and replaced both of them. I really enjoy being with American Home Shield. I also like their techs.

For our AHS claim, they couldn't repair the old faucet. So they installed a new one in the shower. Then we had a leak in the wall. It turned out that we have polybutylene plumbing in here, and it sprung a leak in there because it had a pinhole size leak the tech showed me. They had to cut out some of the concrete so they could get to it and then fix the leak. He was able to concrete it back in. Everything's good now. AHS is a good home warranty protection place.

My most recent AHS claim was for a faulty garbage disposal. They were very prompt in responding with a team of technicians to resolve the issue in a timely manner and I was completely satisfied. It's a worthwhile program to have if you are a homeowner. It's also a reasonable monthly charge for having this subscription service. And when it comes down to paying deductible, it is worthwhile. It can be far more expensive in the end.

American Home Shield offered a free AC tune-up and I had them come out to a rental home to do that. But their tune-up person who was doing it for free came back with $5,000 worth of repairs that needed to be done that were not covered. They were saying that it needed a capacitator and it needed Freon. And 95 percent of the $5,000 was for modifications he needed to make the supposed corrections. I was offended and I knew it was a scam. So I had someone else come out and look. They said I didn't need to make any modifications and I didn't need any Freon. All I needed was the capacitor. So, we had that done.

The garage door would not open. I went online and submitted a request with AHS. I said that the problem had something to do with the spring that broke. When the tech came by, he looked at it and he said he'd have to check whether the repair was covered by American Home Shield or not. So, he called somebody at American Home Shield, then he told me that everything was covered. I paid $100 for him to come over and that was the only money that I paid to American Home Shield. Since the repair, the garage door has been working fine. With AHS, I don't have to worry about a big expense out of pocket, but sometimes the problem may be a small thing and $100 is too much. Despite that, it's a great insurance to have and if you have a lot of appliances in your house, I would recommend it.

American Home Shield is usually able to send out a tech soon, within a day or two of me calling. They have a good team of reliable service techs. However, when our furnace stopped working, we had to wait three days for a tech to come out because it had to be an American Home Shield tech. But once they were here, they were very fast. American Home Shield replaced the unit and it cost us so much less than it would have without them.

I have an outside refrigerator in the garage that stopped working. And with the plan I had, I know that if American Home Shield couldn't fix it, they will replace it. What happened was before they opted to replace it, they tried to fix it. Then they gave me a whole new compressor, which runs about $3,200. It took about three weeks to get everything done, but it was worth it because it only cost me $75. So, it was excellent. The person who came out was good, pleasant, helpful, and informative. The only thing is my price went up, probably due to inflation, from 75 to 100.

My ice maker went out a couple of days ago. The motor went out and a tech came and replaced it right away because he had one in his truck. He knew right away what was wrong with it. He knew what I was talking about. So, he was well aware of the situation instead of just standing there not knowing. He was professional. I've also used the warranty before for the air conditioner. I needed it cleaned. Overall, the techs have all been nice. They come when they're supposed to, they fix the issue, then they're on their way. Everything with American Home Shield has been really good. I've never had any issues with them.

The first 10 years with AHS were great. However, in the last six years, I've had a horrible experience with them on my air conditioning unit. I've had numerous service calls and there were three occasions where the same gentleman came out. He recommended that we could install a new air conditioner because mine was 35 years old. One of the main reasons why I had gotten AHS was for that particular potential problem that I could have with my air conditioner being so old. I kept on asking about it, and AHS was saying that they didn't get a notification from the people who they sent. My air conditioner was going to cost a huge amount of money and they weren't covering a huge deal of it. I kept on fighting back. I had air, but it was very weak. I don't think I was able to get my house down to 80. It was during the peak summer hours. We had to end up buying a humidifier and a window air conditioning unit.

Up until this past time, American Home Shield was amazing. They send somebody out right away and they usually get the problem solved. Even though there have been issues with the heating and air guy that they sent out, they got that resolved after a year. But this last time was a nightmare. American Home Shield showed that they didn't care anything about me. The door on our washing machine was not closing correctly. We called, paid the $100 deductible, and they sent the man out within a day which was very much acceptable. When the guy got here, he indicated that the boot on the washing machine needed to be replaced. I'm not a washing machine guy so we went by what he suggested that it needed to be replaced.

We've had American Home Shield for a long time and I have recommended them to people. I've used them a few times and not had any issues. I've had contractors come for a clothes washer and three times for the refrigerator. American Home Shield is usually available to send someone the next day. I don't always have flexibility when I can have them come, but it’s usually quick.

American Home Shield was excellent last year. They've improved since the previous year. My refrigerator died last summer. They sent one guy out that couldn't fix it, but they got another guy right out the next day to fix it. I just had to wait five days because it took time to get it all done. It went out on a weekend which was the downside. I had to wait two days. Otherwise, it would have been faster. But it was done very well and I was very happy.

American Home Shield replaced my swimming pool pump filter. It was a huge, old style sand filter. They upgraded it and put all the plumbing in that was necessary and took care of the problem. That would have cost me about 5,000 bucks. They've also done a lot to help me with my air conditioning unit. It was lacking a part and the part had to be ordered. They had to put a urgent response on that.

American Home Shield sent out someone for my refrigerator and they deemed it unfixable. It was covered for $2,000, but they wanted to give me $1,300. They said I had to pay for the man coming out and for the part of the refrigerator. I declined their offer and obtained a lawyer to fight it. They sent another letter for the same amount. My lawyer declined that too and I haven't heard from them since. Their customer service was nice but they've changed. You can't get in touch with anybody that's relevant. You call and get a person that pass you to the next person that pass you to the next person. You never could get to anybody to explain your problem. You just go around on this merry-go-round. American Home Shield changed the policy unbeknown to me. They said they sent me an email but I don't have the email. It used to be a $3,000 coverage and I didn't have to pay anything. They've fixed my stovetop, and I didn't have to pay them anything except for the service call. It was unrepairable and they replaced it at no charge.

American Home Shield sent a technician who diagnosed that there was something wrong with the thermostat in one of the heaters that stopped working. They replaced the thermostat and it started working. The service was very quick. Overall, I'm very much satisfied with them. When something wrong happens at home, I don't have to shop around and second-guess someone because I'm hoping that American Home Shield is sending the right people who are diagnosing the right problems with the right fixes. Even though it costs me $125 every time, knowing that that is the maximum that I pay for that problem gives me a lot of peace of mind. It's worth it to pay a monthly fee to the warranty program.

It's very good knowing that I can reach out to American Home Shield whenever I want which was one of the problems I had with my previous provider. You call them and be on hold on the phone for four hours. With American Home Shield, within a couple of minutes, I'm on the phone with somebody and whoever picks up the phone doesn't just pass you around to different departments. They listen to you and try to help you.

This is a review against NOVA LLC air conditioning business. A technician arrived at my home due to a HVAC issue on behalf of American Home Shield. They came out and reported that the motor was making a very loading noise and needs replacing after 7 years. We waited for 3 weeks for the part to arrive and ran out of patience so we cancelled the part and requested a cash out so the monies can be used towards another contractor. NOVA also tried to upcharge us 500.00 above the AHS deductible- crooks! Now since AHS declined the pay out - NOVA is now claiming that the defective HVAC is okay with just a small noise. I will NEVER deal with the lying NOVA or AHS again. So disappointed in Maryland.

I like American Home Shield and the contractors have been very good and I've never had any disrespectful person. I've been a customer for over 30 years. But I'm going to cancel them because I'm ready to go to another company where I'm only gonna be paying $55 a month. With AHS, I started off paying $50 for a person to come me, then, $75 and now, it's up to 100 and my monthly fee is $75. They've raised the price every year for the last couple of years. Also, when I submit the claim online, they take the money out immediately.

I've been using AHS for a couple of years now on both of my homes and I'm a happy customer. I like their service, their website, and how straightforward it is to book a service when I need it. Also, they're very quick to respond, quick to assign a contractor, and the quality of contractors is really good. My most recent claim was when the generator broke down. The contractor came in and fixed it. The second time they came in, they replaced it with a brand-new unit. It took three days from the day I opened up the ticket to the contractor coming in and getting the item fixed. It's a convenient service, which helps me get things fixed and limit any potential financial impact from things breaking down, and I would recommend it to anybody who owns a home.

I love American Home Shield. I use them exclusively for my rental property as well as my primary home and I have four different contracts with them. I use their website exclusively to file claims and I love the website. It has a drop down box for the four different addresses that I use and it's pretty straightforward. Then, get an email saying that a technician has been assigned and depending on the time of day, if it's after 5 p.m., nobody's gonna answer but the notification goes to the technician. The next day, the technician either calls me or I call them. But this city is a relatively small city and I've yet to know if there's a backup technician to any other categories. If a plumber cannot get here because they're inundated with work, I don't know if there's a second plumber that would come into play, like a second tier person. It seems to be the same people and I was just wondering. In the summer, the ac technicians are gonna get inundated with work and it might be, “We're gonna get there when we get there.” Other than that, I would recommend AHS to a friend.

The tech who came out for the AC was very good and prompt. He knew his job and got it done. I would recommend AHS and tell others to get it.

My experience is good as long as they allow me to pick the people to work on my house. I want to do business with local vendors and not somebody coming out of Houston. I'm very adamant on that. But I know how to work around little things to get the one that I want who I know is going to do the job in my opinion correctly. If the vendor is not available, I just call the vendor and they say they are available and AHS just doesn't wanna send them the business.

The dishwasher was humming and smoking. No water was getting to it and I was smelling burnt rubber-like. I submitted a claim with American Home Shield and there was some miscommunication with the contractor and my information. What I put into the database for the initial appointment was not conveyed to the contracting office. I never heard from anyone and I took off from work. I was home waiting. When I didn't get the call, I called to find out when the person was coming and that's when the lady explained to me that, unfortunately, they had been trying to contact me, which I found hard to believe, and said that because they had never spoken to me or gotten any information from the warranty company, they didn't know the make and model of my appliances. Nobody would be coming out and I found that out the morning of.

We had a problem with our garbage disposal, and we just called American Home Shield and gave them the problem. It took almost a week to get the repair company out here, but other than that, they were good. They were here less than an hour.

Recently, my thermostat wasn't working. I did the claim online, and it was easy to submit. Sometimes I still have to call or update it because there's not always an exact selection for what the problem, so I either try to add notes or I call. My interactions with the reps have usually been favorable, but there were a couple of times wherein I don't feel they really understood my problem and had a bit of a language barrier, so I had to get someone else. It's been a lot of years though, and outside of that, usually, I was able to get it to resolve whatever my issues were. I like the contractors. In fact, the last few ones I've had, I've liked lots of them. I requested them if it was a similar issue or the same type of product I was having a problem with.

I use American Home Shield about once a year, and the repair people have been good. I've never had a problem with any of them. When our heater stopped randomly, they came out within a few days. They got it fixed and I've never had a problem since.

I need to start looking for a new home warranty company to go through 'cause I'm not impressed or satisfied with the quality of service that I'm receiving from American Home Shield. The customer service is poor. I speak with people and there's a language barrier. When I started with American Home Shield, that was not the issue, but now, they've outsourced their work to another country, so I have that barrier.

I've had American Home Shield for eight years and never had any trouble. They replaced a tankless hot water heater as well as a shower valve one time. However, the last year has been not good at all. I paid them money and they've not helped me. I had two slab leaks and I didn't have any technicians. They just blew me off. I went a month and they never even got ahold of me and did anything, so I had to pay to get fixed. It cost me 100 bucks to file the claim. I also filed a claim on my ice maker and the guy came out, but even though it smelled like it was burning, he told me that it was working just fine. He just left. I'm out $200 for no reason.

The overflow tank for my water heater had a crack in it and American Home Shield called Waldorf Plumbing to do the servicing. They scheduled me very quickly, then the gentleman came out quickly as well. He was very professional. I'm a talker and I like to see what they're doing, ask questions while they're doing it, and see what it is I could do that could help in the future for some things to last longer. He was so open to answer my questions as well as so relaxed. He didn't make me feel like I was bothering him at all. The gentleman fixed the problem. However, something else happened to my water heater and he ended up coming back out and fixing some part of it. It works like a charm now. I've had hot water ever since.

I've had a good experience with American Home Shield. I used them a bit last year too on several of my rental houses and everything has worked good so far. My recent claim was a refrigerator which was not cooling efficiently in the bottom part of the fridge. Once I logged in, I filed a report. American Home Shield responded quickly with the response email, and even estimating the day and the time the technician might contact me. They had to delay that slightly. But it worked out good. They responded within three days.

I love American Home Shield. They just keep raising my price like everybody else. My most recent claim was for the washer. Something broke underneath the washer. It's a frontload washer. We had to have a part ordered, and they got it here at a reasonable time. It wasn't reasonable for us because we had to go to the laundromat, which I haven't done in years but it was okay. They got it when they got it. The guy came right back out and put it in. So, they took care of it. For $100, whatever breaks gets taken care of. You can't beat that.

My most recent claim would have been with my AC system. American Home Shield took my claim. They filed it. I also used them for plumbing. But I wasn't satisfied with the vendor that they sent out because they pulled my leg and were deceptive about what the issue was after I knew exactly what it was. I didn't know exactly, but I knew it wasn't what they told me.

Ninety percent of my experience has been good with American Home Shield. Except for the last time when we had complained about our water heater not working. AHS sent somebody to inspect the water heater. We didn't hear from either AHS or that guy. That guy did not report it back to AHS. It was cold and our water heater was not working, and AHS kept telling me that, “We are waiting to hear from that guy.” If he didn't report back, AHS’ clients are not responsible. So, they should have sent somebody else and taken the investigation further. Because without the water heater in the winter, how would we take a shower?

American Home Shield covers more stuff than the other ones. And the price was fair. There was a leaky faucet. I thought it was one of the lines. And it happened to be the whole faucet. Submitting the claim was fast and easy. They scheduled the repair, collected the initial fee, and let me know who the plumber would be. I requested that I'd be notified before he got there so I could make sure that I or somebody could be there. And they did. They were there on time. The plumber analyzed the problem and said, "We need to order. I don't have this part with me." And in a couple of days, they guy returned and slapped it back in. Once he had the correct part, it took him 15 minutes. That was the fourth time I've had to use them because I got a couple of properties that I live in. And they've been dependable.

My experience with American Home Shield has been okay. The most recent claim was my heat that went out and I couldn't figure out what was going on. Then it went out again a few weeks later. Come to find out it was because of a coil touching a wire. Submitting the claim was very smooth. The first one was online, and the second one was over the phone. The reps were very nice and helpful. The techs were very informative and they let me know what I could do to prevent what was going on or if anything happened.

At first, American Home Shield was great but after COVID and people are not wanting to work, they're having a hard time finding vendors in our area. Submitting a claim is always easy. They have no problem with accepting a claim and taking the $110 deductible every time. The problem is getting somebody to come and do the work after they take the claim.

I am pleased with American Home Shield's services. Whenever I reached out to them, because I needed the service, I always got proper response, and was able to get reliable and professional people to come in to fix whatever needed to be fixed. They've been very attentive and jump on it right away.

I had a plumbing issue, and I put in a service request for that to American Home Shield. The contractor was a company that I've had to call before, so it was fine. Overall, the price of AHS is good for the quality of service that I receive. You get what you pay for.

I could hardly understand what the American Home Shield reps say because of their lack of English expertise. And they couldn't do anything even when I do. I had trouble with them in the past, trying to cancel an order. I had to call the service provider, and call AHS. I had to call the service provider back. It's horrible. They're worthless. And their automated system is just as bad.

I called American Home Shield and reported that I was leaking water from my hot water heater in the basement and felt that the water pressure was too high. Their service call fees are too high, but their customer service rep was fine. Because the hot water heater was leaking, the hot water heater shut off. So, we had no hot water. It took a couple of days to get somebody out to the house. I got impatient and I called the local water company. They came out and told me my water pressure was too high. I needed a new regulator.

My hot water heater went out. I called American Home Shield and couldn't find nobody in the area to dop anything. Kept telling me, "We're gonna send somebody." Somebody never came, and here it's going on past the month. My husband said, "I can't keep getting warm water." I can't keep getting my grand babies that go to school doing the same thing. It was mind-boggling and frustrating. So, I took it upon myself. I called them and said, "I can't keep doing this." I didn't know that I had to call them and get approval to get somebody out there to look at it. It was hard because I'm in a rural area. It's hard to get some help. I finally got a guy and he was nice. But I did not know I had to go through AHS first to get all of this stuff done.

My garage door opener was not functioning correctly, and I had an electrical issue. I also had a claim for a refrigerator to be repaired. I do my claims to American Home Shield on the phone. Their customer service has been excellent. The process is fast and easy, and I can understand whoever I'm talking to.

I used American Home Shield number of times on different occasions. They're good at assigning the contractors. The most recent claim was my dishwasher. Somebody came out. They checked my dishwasher. It was not fixable. They said they were gonna replace it. So, they sent me a list of dishwashers I can select from. I selected the one I like, and they came and installed it. The first technician was not very flexible with the timing. They gave me a window to come and check my equipment. And the window time was 8 AM to 5 PM. That's not a window. That's a whole day. They can't expect me to stay home for them from 8 AM to 5 PM. Usually, there's a two-hour window or four-hour window. So, that is something I did not like. I told him, "You have to give me a small window." He said he couldn't. I said, "Well, I don't want you, then." They sent somebody else the next day from his company.

At times, American Home Shield has been good. But they also seem to work harder denying my claim than getting it fixed. I file claims by phone. I don't do it online. Could get messed up there easily. My bathtub plug, the mechanism that drains it, went bad. The bathtub is probably 30 years old. AHS sent a plumber out to look at it. They ordered the part. Didn't hear anything for a couple of weeks so I called them this morning, to see what was going on. But they sent me back emails saying that I've had to pay for the part to put it in. It would be $250.

I had a claim for my oven door that was busted. The people that came to the house were fine. However, American Home Shield refused to replace the oven because they said it wasn't natural wear and tear, although it was an internal spring that caused the door to fall. However, it broke. So, the glass shattered and they refused to. It should be replaced by AHS because it's not anything that caused it to do that other than the door itself. It doesn't make sense to me. We got a second opinion. The contractor came out, said the same thing. But AHS still refused to pay. They just kept saying, "There's nothing we can do." And they wouldn't let us talk to a manager. They were very rude. So, I am quitting with AHS here very soon.