American Home Shield Reviews

I've always had great luck with American Home Shield. I liked the service. I've had them for about seven years, but I'm not using them anymore. Their price got ridiculous. Their premium jacked up on me $500 in two years. I can't afford this $1,300 for a premium. So, I'll be checking with somebody else. The claims process was easy to do. The only problem I have with them is there's no way to talk to anybody on the phone. I have no phone number if there's a problem. Everything is done online except for when they send you the bill. For the most part, the techs are qualified. They get here on time. They're usually friendly and the job gets done.

The thermal expansion tank sprung a leak, and I put in the ticket to American Home Shield on Sunday night. On Monday morning I got a call, and they said, "We can be there before noon," and I said, "Great, see you then." They came out. It was great. The technician was very friendly. He was very professional. He got in and I asked a couple of questions, and he explained everything. Everything is good.

I like the satisfaction of knowing that American Home Shield is there to help us when we have problems. The wife would call the 1-800 number, and we would have to make the payment of $100, and somebody would come online and talk to us and find out what the problem is. We would submit the claim, and AHS would get a hold of a contractor in our area. They would reach out to AHS, and either accept our claim, or if they deny it, they would find another person to come out. And they would say, “Okay. Your contractor has been reached. They'll reach out to you within 24 hours to touch base with you to come and check you out.” We had an older washer. Something was loose in there and it caused the motor to go out. The contractor ordered the new parts and got it working for my wife again.

My experience with American Home Shield recently has been okay because I threatened to leave all the time. They're not good. One of their biggest faults which makes me wanna leave every year is that if you have a problem, their frontline people can't help you. They give you the wrong information. They're reluctant to do anything. They're outsourced to foreign countries and you can barely understand what they're talking about. They don't understand what you're talking about. They don't have good answers for you and there are too many steps.

American Home Shield's service is okay once you get finally past the initial process. You very seldom get an American rep so it's hard to understand and relay what your reason of calling is. There was a claim I did for an air conditioner service and American Home Shield kept sending the same contractor three times. That contractor doesn't even come to my area. I had to make five phone calls just to finally get somebody out.

Having a home warranty policy with American Home Shield is a good deal. $75 every time the contractor comes out is good. And when I call AHS, they answer me right offhand. They always call me back the same day, have the people call me back the same day about when they would come out. The techs are good.

The gasket when you shut the drawer so the cold air doesn't get out and warm air doesn't get in was loose and it was misaligned, and so everything that was in the freezer thawed out. So, we made a claim to American Home Shield. Their procedure is you make a claim, they deduct the deductible, which in my case is $100, and then they turn that over as a service request to the appropriate entity, and in this case, it was Aurora Appliance Repair. The guy came out and he looked at it, and he said that he needed to order a new gasket. So, he ordered the new gasket and he scheduled a time with me when the new gasket was in to come out and put it in, and he did.

I like American Home Shield. The guys they sent the last few times have been great. They were helpful. AHS is worth having. I'm gonna keep having it. It gives peace of mind.

I call American Home Shield to submit claims. They acknowledge it with an email. They tell me by email who would call and who was the assigned contractor. And the contractors so far that they sent out have always been very nice, good, and quick. I had a plumbing issue with a spigot. AHS didn't cover the replacement of the spigot but they covered the repair that was needed to go through the dry wall the plumber had to do in order to get to the spigot.

My water heater broke. The top valving started leaking, and it shut off. I was able to get the claim through. American Home Shield got people out. It was a great experience. They covered a decent chunk of it, and it was very pleasant. I've had to replace water heaters before, and it can get pretty expensive. They covered probably half of it, which is great. The valve and everything got replaced, and they added shut-off. The initial estimate was only a couple of days. It did take a few days to get it done, but I'm in Fort Smith and there aren't that many technicians around. It was a couple hour process to get in and check it all out and make sure there wasn't any horrible behind the scenes.

Epic Heating and Air came out when my air conditioner wasn't working. My appointment was for a certain hour and they were here five minutes after the first part of it. The tech, Dennis, was extremely professional. He found that the person who had done the repair on the furnace last fall hooked up the low blow for the air conditioners. Dennis exchanged it and put in the high blow and the air conditioner worked fine. He was very quick and knowledgeable. If we ever have Epic again, I would like him to be the one to come. Also, we've been pleased with how fast American Home Shield comes.

American Home Shield's portal is easy to work with. Just click a few buttons. Two of the toilets didn't work. They have not been used, so they had calcified, and the contractor had to come out and repair the inside. They showed up, saw this was going on, repaired it in half an hour. It went great.

I went on the American Home Shield website, put down I had a plumbing problem, and requested a technician. AHS did the work within a day. Once I've been assigned a company, I would call them up. Because sometimes the assigned companies could be a little slow by a day or two. The contractor set me up for a visit a few days later. The technician showed up, fixed the problem and left. The copay is $125 every time I get a serviceman, and that's high. But AHS is easy to work with.

Recently, our pump went out on our pool. The contractor looked at the pump and it was older. It couldn't be fixed. So, they contacted American Home Shield and ended up putting a new pump on. Everything works. I like having to worry about finding somebody to repair something.

The dishwasher was not properly cleaning the dishes. It seemed like something was locked in it. The technician came out and was able to see that the little dowel within the dishwasher was stuck. So, it was an easy fix. It's working fine now. I would let my friends know that American Home Shield is a warranty that can assist with appliances. No matter the dates in your home, they would be able to assist with qualified technicians.

They give a window from 10:00 AM to 2:00 PM or 3:00 PM but I have to go to work and to wait for them for four hours or five hours is a little bit difficult. But if there is a possibility to do one hour windows for example, between 8:00 to 9:00, at least, I can take permission from my supervisor. I can try to accommodate. They said they will give us a notice of half an hour so we can check otherwise if it's okay. One time, I had an appointment for my AC and the tech gave me half an hour earlier in notification text. I didn't receive that text and when he reached, he called me. I told him I was a little bit far away and asked him to wait 10 minutes. But I couldn't make it and I asked if he could make it another 10 minutes. He could not and he told me I need to make another appointment. I couldn't make it and I was trying to call American Home Shield for another appointment.

My AC and heater were out of commission, so I called American Home Shield. The contractor came out and did it. Come to find out, the fan was left on. That is what the problem was. The tech set it off. Everything was normal. It was all my mistake. It cost a lot of money just to find out I left the fan on. But it was quick. The tech was good at what he did. He was very knowledgeable. I was very impressed with that.

American Home Shield is timely most of the time. Sometimes, there are snafus when they're not as as timely as they could be, but they're timely and the people they send are good. We had a garage door repaired just a couple of weeks ago and before that, our microwave. The claims process is very easy. I have to pay my co-pay when the person comes. Having AHS makes life very easy.

I'm happy with American Home Shield. I wish I had them for years. I saw an ad on TV for a $15 a month special. My son has had a different company, and he had trouble with it. He said the air conditioner went out and it took two weeks for them to call back. I thought if I had a problem like that, I couldn't wait two weeks. I'm old, and I can't handle heat. But for the price, I would give it a try. So, I went ahead and ordered it. I had a plumbing issue. American Home Shield called back instantly and had someone scheduled the next day. I was very pleased with them.

We've had a very positive experience with American Home Shield. I've had three claims altogether. One was a few months ago, and it was really great. The guy who came out was wonderful. Then, we had two recently, and American Home Shield was very good to get somebody to call us within 24 hours and come out. The customer service reps have been very diligent about getting people out, and they've been very pleasant on the phone with us. So, I would definitely refer somebody to them. We've had several problems and to have an electrician come out on our own for the appliances or our furnace would have been very expensive. Whereas with AHS, we just pay $125, and they have the person come out. I wouldn't know who to call, and the people they sent out have been very professional.

I like having American Home Shield and they have done a great job. However, I thought the contractor sent by AHS would be able to tell me why I had a crack at the bottom of my shower that created a water damage under the flooring of my shower. But they were a regular plumbing company and they had nothing to do with anything. They said that AHS gave somebody else to handle something and I was told that it wasn't covered. So, I just said, "To hell with it," and I paid to have my problem fixed. I don't know why AHS sent that particular company out. I would love to get my $100 back, but I assume they ate that up. But AHS put a new dishwasher in. I was very pleased with how fast they handled that. I was also very pleased with the people that AHS sent out for the garage door and that got fixed.

I had a leak from a pipe. I called American Home Shield. Most of the time when I call, it'll ring a few times. You're gonna end up getting the automated system. I like to talk to a rep, so I don't like to talk to the automatic thing. So, I let it go through their spiel, and then I ask for the rep. Then I get a rep. They give me the name of the person coming out and the phone number. They would send me an email and all that good stuff. Sometimes, you’d get a picture of the person that’s showing up. I've not had any problem with any contractor. My problem is sometimes they weren't that sure when they're gonna show.

American Home Shield is a good company. Recently, the broiler's element and the dishwasher's motor went out. I submitted my claim online and was notified promptly who the vendor would be to repair them. A lot of times I would call. When I find out who it is, I would call them and get the appointment set up because sometimes they wouldn't call back quickly. The recent tech was a young, very personable and professional man. He diagnosed everything. He told us what was wrong. The parts had to be ordered. But he came back within a week and repaired. When he repaired the dishwasher, he looked at the broiler element. He came back in a few days with a new broiler element. He took care of the problems.

Some of the technicians who have come out did really well. When our hot water heater went out, a technician came out and was okay. It just took a a week for them to get the hot water heater. But they did come and replace it. Another thing is it's hard to understand what some of American Home Shield's customer service are saying. Other than that, it's been good. If American Home Shield can't fix something, they replace it. I like that. But when I have something I need to be fixed right away, it can take a week or four or five days before they get it done.

American Home Shield is having a hard time right now at keeping quality contractors. So, I've had some not so good, and I've had some that were great. Fix-It Now came out recently for a bad motor on the compressor. When I first turned the claim in, they came the next day. Then we had to wait a week for the motor to come in. Their work ethic was impressive. These boys were really nice, really smart, really courteous, and on time. AHS should get rid of the bad contractors. They've got a set of contractors that are really nice people, but they don't really know much about what they're doing. This company came out. It was on my icemaker in my refrigerator. They would try to work on it, and it wouldn't work. They'd order a part. They'd come back, and it wouldn't work. It needed this and needed that. I finally did tell American Home Shield about that. They sent the guy that's not the air conditioner guys, but is outstanding.

I love that they get back to us so soon and they send technicians that we asked for. I had a claim recently and the reps from Patriot Plumbing were fantastic. The coil went out on one of the air conditioners and with the other one, everything needed to be cleaned out -- the hoses and new filters. We only want Patriot Plumbing in the future.

For the most part, the American Home Shield works. They have their issues, but I still keep them on because it's more pros than cons. It's a good service to have to avoid any surprising big cost that I have to do to fix my home. I refer them. I just make sure that I give others that disclaimer. I had issues to do the online stuff. Because they changed the contract number every year, and I have to go in there and change it. So, I had to call AHS directly and ask one of their operators to set it up for me.

My most recent claim was for the HVAC system. A condenser broke and there was a problem with the evaporator. But AHS doesn't cover certain aspects, which seems absurd. They're very particular about it. The Freon was gone so they had me pay for it. The air conditioner worked but it was still leaking. The technician recommended replacing the condenser and evaporator and for them to come back and do everything, it took about three weeks. I had to deal with the tenant who was extremely upset because it was in the summer.

The air conditioner went out. My experience with American Home Shield when I submitted a claim was crappy, and I did away with them. They sent a technician out. This was Wednesday when I called them, and they told me they were gonna send a technician. Then, they told me who it was. After I got off the phone with them, I looked it up and the technician was coming from Montgomery. I live 120 something miles from Montgomery. So, I called AHS back and told them, "Hey, y'all ain't got anybody over here that works on air conditions for y'all? I'm right here right next to Columbus, Georgia. I can walk from my house to downtown Columbus in less than 10 minutes." They told me no and that the ticket has already been done and they had technicians over here that work for that company. I said, "Okay, fine."

We are happy about American Home Shield. Whenever we call, they have the right person to come in and fix it. Calling is easier to explain what's going on with the thing. The reps are very nice people. They make sure that they hear what my problem is. And they immediately put a note on it, and somebody calls me. They say it's 24 to 48 hours. But normally, somebody calls me the next working day. They come and give the correct window time. They are here on time. If they said 2:00 to 4:00, they would come around 2:30. I normally ask them to call me. They do call ahead of time so I would be ready for them. They finish up the job, and just leave.

My premium went up from $61 to $199, which was a lot of money to jump from one to the next. They said it was because of the technicians they gotta pay. But they always come and they never say they can't service me. It's a good protection to have and all the technicians have been pretty good.

I submitted my claim with American Home Shield for a leaky faucet online, the company called and scheduled it, and the faucet was fixed. It was easy. I like that I don't have to worry about the cost. I just pay my monthly fee.

American Home Shield normally gets somebody out there when there's a problem. But it's not always fixed. I've had the contractors out four times on the refrigerator in the last several years, and it froze back up again. But I couldn't afford to pay them another $100. The guy that came out there previously with the same company left a part off the AC on the top of the AC, and I had to call again and pay another $100. He came in and said, “I found the problem right away.” He said the part that hooks in to make the unit runs was laying on top of the AC unit. And that was Fox. So I asked, “Why would I have to pay another $100 for when it's not my fault?” AHS' rep said he would turn it over to somebody and they would get in touch with me. They sent me an email but I haven't heard from anybody. But the technician was very nice.

Submitting claims online is straightforward, although there are some options lacking. Also, everything has been positive with the contractors but there was one time, I placed the request and even before the guy came, he marked the case as closed. I submitted a refund request, but I don't know if they actually submitted the refund or not. Most recently, the sink in the bathroom was not draining properly and the technician arrived on time. He went to the chemical drain approach and did the job in less than 10 minutes. AHS is worth the money and it's peace of mind.

The only reason I'm with AHS is I got a brand-new house and I'm protecting myself from big expenses. The coil went out on one of my air conditioning systems. American Home Shield told me that would be here in four days, but it took three weeks to get it. AHS said they couldn't get it. I even offered to get it for them. Other than that, the techs were friendly.

I haven't had a problem with American Home Shield's service and I only had two issues and it's been with Myers. They've been a super company to work with. They came out recently for the garbage disposal. They had to replace it.

Since we moved in the house, we've been having problems with the air conditioner. American Home Shield has just been piecemealing it back together. We've had the issue for about four times, and every time someone comes out, we gotta give another deductible of 100 bucks. That kinda aggravates me some because they know what the problem is. They come out, the guy works with it for about a half an hour to 45 minutes, he puts on a part, and he says, "Well, you know, I could have fixed the whole thing and nobody would have to come back here for a few years, but American Home Shield doesn't work like that. They'll piecemeal the thing together until it's fixed." Meanwhile, I gotta keep paying a $100 deductible, and if it's the air conditioner, I gotta wait four days for the people to come out. The contractors are clean and nice, but they could only do what American Home Shield lets them do. I have no complaints with the contractors.

The deductible is reasonable and their service is quick. I don't have to wait months and weeks. They come and do what they say they're gonna do. I had claims for the refrigerator that was leaking from the front and the dryer that wasn't drying. I called in and talked to a customer service representative. I got through to an agent immediately, even though it said there was a 10-minute wait period. Their reps are always friendly and although sometimes, I can be rough with them, they're always nice. They sent me the contractor's name, address, and phone number and the contractor came out. The dryer is working very well now but they haven't finished the refrigerator.

American Home Shield is good. When I call with a problem, it gets resolved fast. I haven't had any problems, which is why I'm sticking with them. I had an issue with my gas furnace but the techs are gonna have to come back.

The washing machine was broken and I just called American Home Shield and filed the claim. They sent the information forward and scheduled me. And the person came out to the house and fixed the washing machine. He was able to do it all in one day. This is my second year with AHS and it's a benefit that you pay just the deductible instead of having to buy a whole new washing machine or pay for a handyman to come figure it out.

The customer service reps from American Home Shield are polite and helpful. They've been able to assist with everything that I've called them about. I had a leak up under my sink and the tech was out the next day. He was very nice and professional.

We've been with American Home Shield for at least five years and the service wherever we've been connected to has always been good. Last time, AHS was calling for me to renew and I said I already sent the check in the mail. The rep asked if there was anything and I said I need to have someone come and look at the pool. He did the $75 fee right then and there. So, I didn't have to do anything for that one. But submitting a claim is always just checking off boxes and if you can see your appliance, the name of it and the serial number, you input that stuff and they hook you up. The tech for the pool was great. He ordered the parts on a Thursday and he came out the following Tuesday.

Even though American Home Shield says if they can’t fix a thing, they will replace it, that’s not the deal. Something inside was wrong with the air conditioning and American Home Shield sent over United Air Temp. They checked it out and because it's an old unit, they said that I'll be better replacing it. He called AHS and was told that because it was still working, they weren't gonna replace it. He also asked AHS since they weren’t gonna replace the AC unit, if they could give the customer some kind of an incentive or discount, and they said no. So it's taking me away from American Home Shield. I've always believed in them because I had them for a long time and I didn't think that that was gonna happen.

American Home Shield always does a good job but I’ve never worked with the technician. He came to my house and assessed the issue but he did not fix it. His recommendation was to get a new compressor. And he told me, “Have somebody that can do it.” The person called and said $9,000. I checked and when you go to Home Depot, you can get a $2,000 compressor. I didn't like the service at all. I’m not happy. He said everything was done but he didn’t do anything. Money was taken out of my account and he was supposed to say that nothing was done because I want a second opinion. In case the second opinion comes, American Home Shield said they’re going to charge me. Since I’ve been with AHS, that technician was the first one I was so unhappy with. I want to quit AHS because it's not fair he serviced the issue and my house is burning. But I'll just talk to AHS next time to be careful, do better.

I recently bought a house and I had my AC looked at. The guy who did the AC was very helpful. He told me what I need to do as far as maintenance on the AC on a regular basis. I also had a guy deal with a hot water heater issue. And then, a guy came out for the dishwasher and the washer and dryer. Somebody came out and changed the locks too. Everybody I dealt with was very professional and friendly. I asked them a question about other stuff while they were here, because I knew they were an expert on those matters, and they let me know what I would need to do to resolve those other things. So I appreciate the service I've gotten from at least four different people. My service from all of them was very good.

We had an issue with our AC freezing up and A-US Air of Texas came out within a day. The technician was very professional, knowledgeable and helped me understand my system. Even before he left, he showed me cool things that I needed to know about my system, which I appreciated. American Home Shield is reliable and the contractors they’ve sent are always professional. Everything has been great so far.

My garbage disposal blew up and caught fire, and the one plumber that we used was booked. They're the ones that we use the most on our claims and they are wonderful so I didn't mind waiting a week. But that was the first time in two years that American Home Shield was not almost next day, and that was just due to the plumbing company. We're in a smaller area so AHS is limited on who can come out. I've had a couple of clogged sinks, a leaking toile and I had a leaking pipe under the ground last summer that had a $1,000 electric bill and they were able to get out here and get everything taken care of quickly.

The technician came out, looked at the refrigerator and the dishwasher, and left. I had to call them back out and they did, and fixed the problem. People should give American Home Shield a try.

On May 1st, I noticed that my upstairs bathroom's ceiling was leaking water. I called AHS on May 2nd. They said that they created a ticket for a plumber to come out and see what was leaking. It usually takes 24-48 hours before one of the contractor's contact me. No one ever called in that time so I had to call AHS again on the 5th. The operator told me to wait another 24 hours. I called back on the 6th and requested that another contractor be assigned to me. A day later on the 7th, Brauer's Mechanical called and put me on the schedule for the 10th. On the 10th, Brauer's Mechanical came to my house and said that my hot water heater was "busted." I called AHS the same day and they said that they had to wait for the contractor to send in a report and that it will take at least another 24 hours. By this time, both my upstairs bathroom and the bathroom underneath had severe water damage.

The hot water heater had a part that wasn't working right and American Home Shield sent some people out to fix it. The tech showed up the next day. The water heater needed a new part and he found the new part and put it on. We've had good experiences with the past contractors. American Home Shield treated us good. One year, we had numerous things breaking and my wife put in the request. AHS sent somebody out and took care of it. We gotta pay our little part but the home warranty helped us out a lot.

The light in my exhaust fan would not come on in my bedroom and the guy fixed what I needed in a record amount of time. He didn't take a long time to figure out what was going on and got right to it. He was very professional. Overall, it was a good service. The whole point of having American Home Shield is not to spend a whole lot of money on repairs at your house, which normally you have to pay for out of pocket. I have the reliability of knowing if something breaks, I can get it fixed without having to spend a whole lot of money.

The pump on my pool was leaking and submitting the claim to American Home Shield was pain-free and very simple. The contractor stopped the leak and everything is working perfectly now. Over the last year or two, the contractors have been great and much better than previous years. I had great interaction with AHS and I’m very satisfied.

The air was out and the guy who came out was very nice. He replaced the fan and it worked for a short time. I called again and he was sent out again. He told me that sometimes, that brand of fan starts out working for a little bit and then it overheats and doesn't work any longer. So within 24 hours, he got me a new fan with a different brand, and it's been great so far. I haven't had any problem with the customer service reps but sometimes, I don't quite understand how AHS works. I need to have something done on my stove but I'm not gonna mess with it. If I can use the stove for a while longer, I'm not gonna complain about it. I wish if things are attached to the house and they’re outside, AHS would do it. I have an outdoor fan over my patio and because it's over the patio outside, they won't do it. But it could have been an indoor fan.

I had a claim for a clogged toilet. Submitting the claim on their automated phone system was very easy. I got the contractor's name and contact information and they called to set up an appointment. They had an online tracker service so I could see when they were getting close. The techs were very professional and they solved the problem quickly. They also cleaned up after they were done and they were very polite. Getting AHS was one of the smartest decisions I've made being a homeowner.

AHS is responsive, positive, and easy to work with. I had a claim for a plumbing issue. I was having issues with the hot water. The techs that came out were professional, competent and fixed whatever needed to be fixed. I would recommend them.

Every time that I've used AHS, it's been a perfect service from both American Home Shield and whoever they choose to get out there to fix it. My AC went out at 3 o'clock in the morning recently. I put in the claim at 3:30 in the morning. I got an email back around 6:00 in the morning, that said they had a scheduled technician for that same day around 1:00. It was perfect. A technician came out and he was there for 30 minutes and got it fixed.

I've had AHS for years. I like that AHS provides coverage for the bigger unexpected things that are harder to budget for. Recently, I had a positive experience with the water heater that quit working. It's working 100% now.

They fixed my air conditioner recently. We always ask for this one company 'cause we really like them. The tech was fabulous. We've developed a nice friendship. He was really good at troubleshooting. My washer died too. The tech looked at it and said, "This is gonna cost a lot of money to replace, to fix. I'm gonna see if they'll just replace it." Sure enough, AHS said, "This is how much that washer was worth. This is how much we'll give you. If you would still rather have a higher-end washer, you can add money to that and get whatever you want." We told them which washer we wanted and we paid the difference. They set up the purchase and the installation. They were really great. We've had AHS for a long time. They've gotten more expensive, but they're just as good.

I had an issue where my pump for my pool was messed up. They replaced it and put a new pool pump in there. But there was a warranty on that pool pump and then they went to pay another company when they could have just gone back to the company they sent out here. They would have had to change it for free. They were also supposed to pay for the septic tank. They had me pay for it because they couldn't find a company to come out here to do it but they never reimbursed my money.

AHS is expensive now. They've been going up every year and I'm really disappointed in that. I've had somebody come out to fix some faucets in the bathroom. They fixed two of them, but the third one is still leaking. It's been too long. But I had a pump that went out for the pool. They came and fixed it the next day.

We did the annual inspection on my AC and they found an issue. We created a claim. AHS sent somebody out and it's already been fixed. The techs were outstanding. They diagnosed it the first day they were there, and then they ordered the part and worked with American Home Shield. When the part came in, we coordinated an installation and they came out and installed it.

With AHS, there's value for the money that you pay and it's real. Most people, when you talk about this stuff, they think it's a scam of some kind. They don't really believe that things are covered. Fortunately or unfortunately, I've had several reasons that I had to use them and every time has been very good and useful. They're very timely, too. However, I had a water heater that went bad, and it took 10 days before they were able to come out with the water heater and fixed it. But recently, I had some plumbing issues and it went very well. The company that they assigned to fix it for me got ahold of me the same day and they came out a day later. They were on time. They even sent some notification. They were great and fixed everything really well.

It's a lot easier to go through AHS than it is other companies, so it works out. I'm very happy all the way around. The techs that came out for our claims were really nice, polite and completely professional. Answered all of my questions.

It's easy to submit a claim with AHS. For the most part, I hear from a vendor within 24 hours based on American Home Shield submitting it to the vendor. What I don't like is not being able to request one closer to my area that I'm familiar with. I had an issue with a plumbing problem and they were sending out a guy from a company that had very poor reviews. But it turned out that they were good when they came out.

Initially, we had some issues with AHS. But they are very responsive. It just takes a couple of attempts to get things going. They really care for the customer and try to solve the issues. They take responsibility and accountability. The people that did the service are very knowledgeable and professional. Definitely, the quality of the people that come in to do the work know what they're doing and solve the problem at the first shot, once they get it started.

I had to call AHS because my air conditioner wasn't working. I felt like I shouldn't have to put a work order in because everything was brand new. I had them come out last year. They had to put in a whole new condenser. What makes me upset about the company is you can't get ahold of a real live person. Finally, I got ahold of somebody. I shouldn't have to pay a copay of $75 for them to come out and look at the unit that was brand new. There should be no reason why this unit stopped working. The rep said that was fine, but they still charged me $75.

I had an electrical plug that was not working. I called AHS to submit a claim because the online website where you put in a claim did not describe the problem in detail enough to where I could do it that way. It was easy to get to the first rep, but then, I had to go up the hierarchy to let them know that I had coverage for the repair of this item they initially tried to deny me.

We had a claim for a water heater and the sensor part was faulty. The appointment was set up really fast. The tech came late but it was okay as he had a lot of work. He was friendly and he changed the part. It was a two-minute job. AHS gets contractors with whom we can get appointments in fast. They're a lot better than the other companies where we waited three months to fix the dishwasher.

Submitting claims online is a lot quicker as it's very cumbersome to wait on hold. Also, there are some exclusions in the policies that once in a while come up. But they ask if time is of the essence when you fill out your questionnaire. I had a claim for an air conditioning unit and if it was my only unit, they'll prioritize me which is nice. They assigned a service technician very quickly. The techs fixed the problem and we were very satisfied. They had the parts and they were very professional.

I used the warranty a month ago for a refrigerator. The tech came and fixed it fine. He was a very friendly guy. He fixed it and told me to leave it open until 8 at night then close it up and turn it back on. It has worked fine ever since. Then I had to call in Saturday for my AC unit. But the company that they used up here didn't work weekends. So I didn't get any feedback till the day. I got somebody to come fix it for Saturday 'cause it was like 90 degrees in my house and my dogs were having a fit. So I had to cancel my service ticket with AHS. I called them and the reps said, "Well, you could do this online." But I'm old school and I don't mess on the computer that much. Other than that, I'm very happy with AHS.

AHS is good. I have to lower my deductible thing for them to come out. But other than that, they come out, they take care of business, so I'm happy with them. Recently, I had my air conditioner done and that was a lot of work. The techs had to go up the attic and then, the condenser ran out. Also, I have a four-door Samsung refrigerator and the techs did a lot of work on that too with the ice machine and with calibrating the leaking door. They took care of that. AHS has very good contractors and they've covered mostly everything. But they only cover $10 of the Freon and we had to have eight gallons. So, we have to pay $440 out of pocket.

My Jenn-Air stovetop was not working and AHS said it had to be replaced because they couldn't find parts for it. They said they could replace it with a certain model or I could pay for some extras. I can't find a replacement for the money they wanna give me to pay to replace the stovetop, not counting having it installed. The contractor did well but they're out there just to do the calls and say the unit is bad so they don't have to do the repair. A while back, some people came for my dishwasher. They said it was bad and they don't install a replacement. They replace parts but they won't put a new stovetop back or they won't even install a dishwasher. That was weird. But at least they found my unit was bad and they turned the claim in.

My wife had a rental house that she also had American Home Shield on. We've found that they eventually cover most of something but they are slow to get anything done. We just had our air conditioner replaced and the questions I could not get answered was when something was going to happen, why is it taking so long. AHS would not tell me what portion of the work they were covering. They were asking me to cover almost $2,000 worth of repairs and if that was gonna be the bulk of it, I did not see any need to keep American Home Shield. But the contractor was very truthful and let me know how much the service really cost so that was fine. I didn't mind covering almost 2,000 in cost.

We've always had a good experience with AHS. For my recent claim, the upstairs AC wasn't working and it ended up being the compressor was blown. It took a little bit of time to get the techs out here. They had to order a part so we had to wait for it to come from them, and then AHS took care of the rest. We also had an air conditioner fully replaced three years after we got the policy and the AC guy told us it would have been between 5,000 and 8000 if we had to pay out of pocket. But we ended up paying only 500 bucks.

I like that AHS is there when you need them. I had my refrigerator fixed recently. It wasn't cooling. Now, I'm waiting for the reschedule because I had to order parts and the parts just came.

AHS has a good and easy claim process. The tech came out to check both of my water heaters and my garbage disposal. The tech was very thorough with what was going on and explained a few things to why the water heater went out. They exchanged my garbage disposal. I'm waiting on the water heater. One of them is being replaced.

We had a dishwasher that wasn't working. The tech showed us that it was working. He was respectful and took the time to make sure that what he thought was true. He also went through lots different diagnostics. But we had a big issue with our furnace and we did not get it resolved for months. We had to go through the winter without a furnace. The techs didn't diagnose the problem correctly. Other than that, most of the time, we've appreciated what AHS offers. We've saved a lot of money for a water heater and a heat pump that went out. The heat pump took a year but we got that replaced. It was during COVID, so there were some other reasons why the parts were back-ordered. We were glad we didn't have to pay the whole price for a new heat pump. Also, replacing the water pump was gonna require removing the water heater next to it and there was labor involved that got covered. So, the warranty is definitely worth it.

I had a claim for my furnace. The air system wasn't working properly. The contractor was very professional and they were on time. The techs explained everything in detail to me. They said all it needed was refrigerant. AHS's offer is excellent and as a senior, they were accommodating to me. We don't really have to pay anything out of pocket. The response time is excellent too.

It was that time of the year when the techs needed to come and check out my air conditioner. When the first company came out, they said I needed a little Freon and some acid cleaning. After they came and I found out that information, I called American Home Shield to send out another company to fix a problem on my AC. They came the next day, which was wonderful. So, I was able to get it done very quickly without telling somebody I wasn't going to be home because I was shooting out to Florida in two days.

AHS is one of the better home warranties to get. They do full replacements, not just partial replacements. So, I stuck with them because it's a good deal and they actually fix the stuff or replace it. I had a microwave go out recently and when I went online to the website to submit the claim, it was super easy. It was just a bunch of drop down boxes. Then, the tech came out within a couple of days. There was a tracking that they sent out a few hours before his arrival. So, it would tell me when he was expected to show and where he was at. He was super professional and very timely.

I have home warranty with AHS since March, 2023. I claimed plumber issues in April. Up until today, the 5th of June, the problems are still not fixed. First of all, the person on the phone miscommunicated with Plumbers Inc, a contract plumber hired by AHS. Only two of the four problems fixed. Then AHS dispatched Plumbers Inc technician again but the technician missed the appointment. They sent a technician again on the 22nd of May, the third time. The technician showed up on time. He said on the spot that he will order the parts online and be back in a week. After two weeks, he sent a report to AHS saying that the faucets cartridge is not working due to water pressure is high. And AHS said these are not covered items. But the cartridge works fine because the hot and cold water delivery is fine except the handles for the faucet needs to be replaced, which was what I asked for in the first place.

My dishwasher was having issues. I submitted a claim with AHS and it was handled in a very quick manner. The repair took about an hour and a half to two hours to finish and the techs explained to me what was going on. They took the dishwasher apart, assessed whatever needed to be done, and were able to get it fixed. They were very professional. Sometimes, as a consumer, we want everything fixed right then and there. But we also understand that there's a process that they need to go through and they may have to come back with different parts. So, that's understandable and all in all, I'm pleased with American Home Shield.

American Home Shield's service has been pretty good and fairly quick except sometimes it takes a while to get the techs out here. They don't have anybody very close to our area, so we have to wait until they get somebody. This last time, we had to have a big and heavy microwave worked on and we had to wait on somebody to come out. Then we had to wait on the parts because they generally stock parts in their truck, but somebody else used all the parts. The warehouse was out at that time, so they went ahead and ordered it. Then we got it in within two weeks. The tech was very good and cordial. He explained everything as he went through. He said there was a bulb that was about ready to go out so he was going to order a new one. That way, we didn't have to have another claim. We enjoyed having him here to do the work. He was very professional and he didn't dilly around or he didn't make excuses for this or that.

With AHS, the service from the contractors has been very good. But they switch around. If you've had a contractor service your home before for one thing, you would expect them to be able to come back again instead of another contractor having to come back and do it. But that does not happen and I hate that. It's a horrible business policy. Other than that, having the warranty gives me peace of mind. If it's a brand-new home, I wouldn't get it. But if it's a home like mine that's 70-plus years old, I'd get it.

A guy came out to fix a water faucet. He had to get a part for it but that did not fix it. He ended up having to order a new faucet which should be in this week. We had two on that claim, one was for plumbing for the faucet and one was for plumbing for a pipe. He put those pipes back together and fixed that. The other one on that same property at the same time was for an appliance. A guy came out that evening and was there several hours working on it and finished it. It works great now. We're happy with AHS.

My 12 year old hot water heater had a hole in the bottom of it. I submitted a claim on the phone with AHS and it was very easy to get a rep. Then, I was given a phone number and a date. When the contractors came out, they were outstanding and they replaced the hot water heater with a brand new one. I was on vacation for a week, so the techs came on their first available date. They were supposed to be on here on Monday and they finished it up Monday night. Everything's been perfect since then. All in all, getting AHS is worth doing.

AHS has been a good service. They are usually very prompt. We contact them and they subcontract out to other companies. Then they call us and it seems to work smoothly. Their contractor had to fix our air conditioning unit. From our contract, it was a $4,500 bill and they picked up 1,500. We had to pick up the rest. It was a big job that the contractor had to redo to fix the coil in the house. It wasn't part of our plan.

I had two appointments scheduled. One was for a tune-up and the contractor told me they were gonna be there between the hours of 9:00 and 1:00 but never showed up. I reached out around 1:00 to find out when they were coming and they told me someone was on the way. I called in at 2:00 and they said it would be about another half hour. At 3:00, I called again and they gave me the same thing, someone would be there shortly. I told them to just cancel it. I ended up making another appointment and told American Home Shield I wanted a different company to come out. They refunded the co-pay that I had to pay for the service. For the second company that came out, there were two gentlemen. They did a full diagnostic and let me know my options. I have somebody coming out tomorrow to replace my entire unit.

The technicians are diligent about calling. I get a text that my claim has been assigned and within 20 minutes of getting that text, they call and set up a time to come out. I put in a claim for the dishwasher and a technician came out. He assessed the issue, cleared the line, and had it working within 25 minutes. For the roof, they came out, assessed and put in the order to American Home Shield. Then they came back and did the work. Both technicians were quick.

I had excellent service from AHS with this last plumbing claim. AHS keeps my expense down. I don't have any complaints with them. I wouldn't have stayed since 1992 if I did.

I put in a service order for my dishwasher that was not working. I was kept posted via text about when the technician was going to come. He gave me a call before coming. He came in and did his work. I like the ease of appointment using the website. It's very convenient. I hardly have to pick up the phone and call because I can do the scheduling online. In most cases, the vendors respond within 24 to 48 hours. I haven't waited beyond 48 hours so far.

I'm happy with American Home Shield so far. We had other ones and there's a reason we switched to this one and we're still with them. Recently, we had a leak in our pump. Where the filter cartridges go, there was a leak there also. A plumbing company came in five days. They had to get parts but there was a little confusion. The way they work is through texting once the initial contact was made. The plumber sent me a text on a Friday and, in the text it, the verbiage was tomorrow. I assumed I had an appointment on Saturday and cleared my schedule, sat home, but no one ever showed up. When I contacted him Monday morning, he read the text, apologized, and said that it was his fault. He meant to put Monday instead of tomorrow. He forgot that it was Friday. It was an honest mistake, but it was an inconvenience.

We did an AC tune-up through American Home Shield. When the contractor came out to look at it, they said that there were three parts that needed to be replaced. One of the parts was recalled about 10 years ago because they started fires. I had to open another claim with American Home Shield because it doesn't cover repairs with the tune-up, which I didn't know or I wouldn't have done the tune-up. The contractor came back out, ordered the parts, put them in, and it's all fixed. The guy was very professional. I got his card so I can recommend him to people who need repairs done. I like that American Home Shield is very timely on what they're doing and they've been, for the most part, fairly reasonable on what they're gonna cover.

I submitted a claim for the AC that wasn't working and AHS assigned somebody who came out and fixed it. They replaced the motor in the furnace. It was my first positive experience with the company. They have a sister company called HSA Home Warranty which was terrible.

American Home Shield was not happy with the way they were handling the claim. They gave it to another contractor who came and fixed it. I was so satisfied with what they did. They were so competent and I could trust them. I highly recommend American Home Shield to anybody that has a house because you never know what will happen and they will come to your aid.

A technician came out and replaced the knobs on the stove. They had stopped working and I couldn't turn any of the burners on. Everything went great. The technician was very timely and knowledgeable. I like AHS. They saved me some money and my experiences were good. They followed up after the technicians came out. Everybody did what they said they were gonna do. Everything went according to my contract.

Our washing machine started dripping water into the tub. Sometimes, it'd do a waterfall. I did an online claim and within three days, a guy was out and fixed it in 30 minutes. I had to call American Home Shield when our AC went out last year. It was 113 degrees outside. I did the claim online but nobody was able to return my call. I called them to see what to do and they were very helpful and said I could go outside of the network, have a technician came out and call them before they did the work. We did that and it worked fine. Everything was paid.

I like the process with AHS. It's easy. We had to put in a claim for the washer. AHS is going to replace it. Everything is covered. We also put in a claim for the refrigerator that the contractor said they fixed, but they have to come back out. It's not working.

The guy who came out and fixed my air conditioning was very friendly. He knew the problem right away and took care of it. My only complaint ever with the air conditioning repairs in Florida is it takes them two to four days to get to the house. That's a long time when it's 95 degrees outside. AHS covers a lot, but their monthly charges is hard to manage. I've had it for years and years, but it's gotten too expensive to use it. I'm probably gonna drop it at some point.

So far, AHS has been good to me. The rekey service went very smoothly. There was a little scheduling conflict, but they were able to work it out with the company. The locksmith was great. I liked him. He was in and out real fast. I got caught up in traffic trying to make the appointment. He was gracious enough to wait a couple of minutes.

AHS has been pricey recently. I'm paying $92 per month. It was something around less than $50 a couple of years back.

Back in April 2022 my garage door opener failed. I contacted AHS for repairs. They send a company and they charge me $75 for the fee. The company said; that the repairs would not be covered by AHS. AHS gave the ok to the company to do the repairs, but they would not pay for it. The company tech was very condescending and rude to me, I asked the tech to leave my property and to never come back. I contacted AHS and ask of them to cancel my contract. They refunded the $75 fee. On May 25, 2023 AHS charged me $296.97. After reviewing my account, I found out that AHS never cancel my contract and AHS charged my account a total of $1,256.86 since April 2022.

Have been without a fridge since May 17, 2023. We've been told they can't find anyone in our area to service and have been escalated twice with a promise to call back within 24 hours on May 27th. It is now June 5th and they still haven't called and are telling us they will escalate again. This isn't acceptable. We've been without a fridge for almost 3 weeks and no one is helping.

We had one claim that just got handled. The Appliance Connection people were easy to work with. They did their job and tried to repair the washing machine three times. They couldn't get it fully repaired. On the third time, they went back to American Home Shield. AHS said, "Well, we'll just get a new one. They don't need keep going back on it." So that was a good experience.

Claims submission is very quick. If I have a problem, all I gotta do is just get on the website and knock it out. The website is easy to use. When the motor on my garage door opener quit working, I submitted a claim and it went good. I was told who the contractor was and where they were coming from. The repair guy had to change the motor. He had the material already with him, and he did a fantastic job.

The refrigerator went out. It was a Freon leak. American Home Shield got the work order issued. They had it repaired and it's working good now. I got the representative on the phone when she got finished with the job, and she was very professional.

The contractors are good about coming out. But American Home Shield wants to fix things over and over no matter how old they are. Our air conditioning and heat pump system is probably 20 years old. And they keep fixing it. I've spent so much money on it that I'm almost ready to cancel my warranty, because I end up having to buy my own stuff anyway. One of the guys told me, “They're not going to replace that until it doesn't work at all.” My washing machine went out, and the tech repaired it. It started leaking water. We knew AHS wouldn't get rid of it, and I got tired of paying $100 and people coming out and fixing it over and over. The unit would run for months, and it would break down again. I’ve spent enough money for that. I can just buy a new one.

There was a slab leak in one of the bathrooms. I made a claim with AHS and it went pretty good. It only took one day to fix and I was glad that they got it done that quick. The techs explained everything really good. They were also polite and respectful.

We were not getting any cool air and our compressor was not turning on. We called the number I had in my phone and talked to a person from AHS. It took a day to get somebody out and he fixed it in 20 minutes. Then, I was enjoying the cool air that was coming out. I've told my kids that AHS is one of the better home warranty places.

We owned a house about 15 years ago where we had American Home Shield and we loved them. They were a great company and helped us out with our older home. When we bought this one, we knew we were buying an older home again and my realtor suggested we get AHS, signing up was an easy thing to do. This home is 35 years old and it's nice to have that warranty because the big things are going to come up, so you might as well invest in it. Then, you're covered when it comes time to replace a $15,000 water heater. It's just worth it.

I called AHS for the repair on the dryer and it was very easy to get a rep. I was given the name of a company that would be contacting us and they did. Then, the tech came out and there were no problems at all. The dryer if working perfectly now. It was a positive experience and the warranty saved us money so far.

It seems as though AHS acquires not so much skilled workers or unskilled workers. It's just that they don't go with the high-end persons that can come to your house and facilitate work. So the service is mediocre and it could be better. Timing can be improved as well. There had been points where I put in a request for my home and a month later, I'm still doing follow-up. They get people that aren't able to come out to you quickly and it would scare me if I had an emergency knowing how long it took me to have somebody come out to my home just to do maintenance or repairs. But once the people finally get out there and they do the work, the work is done nicely and I haven't had any issues with any other persons coming out to do work.

Getting appointments through AHS is a little bit of a process and not as fast or as efficient as it should be. But once you engage with the techs, things move quickly. Before we get into the summer months, I requested for the preventative maintenance of my AC and the tech who came out was fantastic. His name was Kelvin and he was that exceptional that I still remember his name.

A recent claim I had was when the garage door buttons weren't working. I called it in and Just Pro Garage Door came out the next day. The tech was a little bit late but he called ahead of time to let me know. The garage door button wasn't synced to the unit up there and he fixed it. But I'm covered through July and I'm gonna go with somebody else. I got a refund coming because AHS's rep messed up. I was ready to renew my home warranty and we were all ready to go. We went through the whole process and she clicked the button to pay it in full. I wanted to make monthly payments on it but she took it out in full and my account was overdrafted. I was kind to her at first and then she was like, "Oh, you're not gonna ruin my day." I bet you if I took out $750 out of your account, it'll ruin your day. She single-handedly lost AHS a customer, which is unacceptable.

My air conditioning stopped working. I tried AHS's online stuff to file a claim and it was pretty good for the first time. Usually, I call in and I have to wait forever. The online process went okay. They said Right Tech Heating & Air would come out and I confirmed that I was available. The tech came out and it wasn't a good experience. I wouldn't wanna use them again. Other than that, it was nice to have AHS -- I did not pay a lot of money to get a new air conditioner.

Our air conditioner in the basement was leaking water all over the floor. A contractor came out five days after I submitted a claim and they fixed it. Our experience with the contractors have been really good for the most part. There were a few that don't speak good English so there's a communication barrier. Other than that, I'm good with everything. Having AHS takes the stress off knowing that if something does tear up, I don't have to worry about having extra money set aside to fix it.

My air conditioning system was blowing hot air. I spoke to an American Home Shield agent for a claim. She was very polite and efficient. She was able to take care of my needs right away. They sent me information that included the name of the company, the phone number, et cetera so that I could get in touch with them if I needed to. Two people from Integrity Air Conditioning and Heating came out and they were very good. They were very polite and efficient. They replaced the condenser. The air conditioning system is working perfectly now.

The problem I have with AHS is that it is very hard to get someone local to address our needs. Before, I could get in touch with someone in Texas or Florida or even Iowa. Now, anything that needs to be fixed has to go overseas and then they have to find someone. It gets lost in the shuffle. That has to be streamlined a little better because they're really discouraging members that have been committed to them not to do it. It took them three and a half months to get a dryer fixed and it still knocks. They never fixed it properly.

I've always had a good experience with AHS. The best benefit with them is not having to come up with a lot of money to have somebody come out and fix something. The last time we had somebody out was for our air conditioning unit and they came out within a week.

I had claim in February for my HVAC system and the technician they sent out told me that the wiring was chewed up like a rodent had been in my house. That wasn't covered under the policy. Then, I had contractors do some work. They told me that there was no wiring that's chewed up. They had me look at the furnace and the wire was in good condition. It had no tooth marks on it. So, I ended up having to call American Home Shield back and tell them what happened. They sent multiple contractors to try to resolve the problem. As of today, it's resolved. I'm satisfied with my other claims by AHS but their communication to the customer could be better. I called my situation back in May. That's three months and that claim was still open. There should have been a department to follow up on that.

American Home Shield seems good, but all the contractors aren't that good. Our air conditioning made a noise. The problem was AHS got us a contractor that was 50 miles away. And instead of getting somebody closer, they got this guy way out there. And when we tried to get them out, we scheduled three times. They were a no show three times. They rescheduled us and gave us a runaround. American Home Shield wouldn't allow us to get somebody else. I finally said, "I don't wanna deal with these guys anymore. They just keep no showing." It was a challenge to get them to allow us to switch to somebody else. Finally, they switched to somebody else and the guys that came out did a good job.

We had a claim for the ceiling fan and the turnaround time was within a couple of hours. I filed a claim on the internet and the next day, we were serviced. Dt Electric and replaced the fan remote.

I've used American Home Shield several times. I contacted them online, and they contacted me back. In one of the sinks in the bathroom, the thing that you pull the stopper up with and put it up and down quit working. Whenever I have a plumbing issue, it was always Reliable. And their employees have always been very good. I had a little issue with the owner one time. But was a one-time thing and he might have been having a bad day.

I just call the 1800 number and the American Home Shield reps take my claim information immediately. In the same phone call, they have a technician or repair set up. Everybody's been very helpful and everything's been taken care of very well. Our experiences have been great. We have peace of mind knowing that if we have an air conditioner or refrigerator problem, it's covered.

American Home Shield is going up a bit high for me. But most things are since I'm retired. And it's good to have the coverage. They replaced an electric stove for me. Also, I just had my air conditioner looked at. Millennial HVAC came out, did an excellent job and I was happy with them. Everything was done properly.

The gas part wasn't igniting the burners. I called up AHS and they got Dudek out here in about a week. The tech fixed an oven part and he fixed it real quick.

We submitted a claim to American Home Shield for a leak in our tub. This one took a little while. The plumber never got with us. After a week, I called AHS. They finally got another plumber to come on out. They didn't fix it because it wasn't the plumbing. It was around the edge of the tub. There was a crack, so it wasn't the pipes. Overall, the technicians who have been out to our home were great. The customer service reps were very professional and friendly.

I had a bad experience with submitting a claim online to American Home Shield. My Ring doorbell was acting up and I paid 125 and the guy came out and said they don't work on Ring doorbells. And I still got charged the 125. I asked how I would have known that and I was told I should have called. AHS had to give me my 125 back because I was not treated fairly with that. I told them I didn't want the money back. I wanted it credited to my account. This time, I called and the guy who came out for the AC was very efficient. He recognized the problem right away and did what he was supposed to do. He did great. But the AC is not getting as cold as it should. I was giving it a little bit of time because I have 30 days. So, I am gonna call American Home Shield and have them send the contractor back out just to be on the safe side because it's summertime here in Florida and I have health issues.

American Home Shield offers a good service. We're satisfied with them. So, we aren't looking for anything else. The claim submission process is easy. You can do it online and they take care of it and the service is very good. The people that they send out have always been polite, confident and knowledgeable in their field. We have been very happy with the service. We have recommended it to several friends.

The spring broke on the garage door. I submitted the claim with AHS and they tried to get a tech out almost within a day or two. But I was out of town. So I scheduled it three days out. When the tech came out, he repaired the spring. He also pointed out that there were some wheels that were in the guides on the side that were binding up, and it likely helped cause a problem. But one had frozen and popped out. So he sold me on replacing those. I think it probably needed it but I know, quite often, the technicians are going to try and sell you on more work. So it ended up costing me more than I would've wanted to pay for that. AHS also scheduled the rekeying of the locks very quickly when I needed it. It's something they offer when you first move in. So the response and customer service from American Home Shield have been really good.

We realized that the air conditioning wasn't working right before we went to bed. So, we submitted the claim online to American Home Shield. It seems that any time anything happens with us, it happens during off hours. So, there's not necessarily a chance to call. Both my husband and I have done it so many times, we're very familiar with the website. It's very easy to navigate and to submit the claim. Mario, the tech, came out the next day and wanted to look at the inside unit, and then looked outside and automatically knew what it was and got straight to work. We had air conditioning Memorial Day weekend. So, it all worked out.

AHS is fantastic. I've had quite a few issues with my AC and they've taken care of them and the warranty covers it. Recently, the compressor was bad. So, the techs replaced that. Then they found out the relay was bad and they replaced that as well. The claims process is pretty simple and for the most part, the techs who have been out have been good. As a single parent, I don't have the energy to find out who to call, to come, get quotes and worry about issues in the home. When I call AHS, they send a professional out to take care of the problem, then I have peace of mind to know that the cost is covered. It's a cost-effective way for a homeowner to be able to have things around the home taken care of as well as it's a good warranty to have. It helps protect me from extra expenses.

I've had a couple of appliances and a tankless water heater go bad, and they would have been a couple of $1000 to repair. Having AHS is worth it and it's just like you don't need car insurance until you have an accident. Recently, I called them on a Saturday for my microwave and the techs came out on Tuesday. They were outstanding and since the service, the microwave's performance has been very good. AHS has always been there when I called and they seem to be there 24/7. They get you assigned to a repair person immediately and if you don't have the repair person call back, you can always call them back and they'll find out what's going on. So, I've always been very satisfied with them.

You should look into American Home Shield. It was easy and helpful to have them to just come in and get it all done. Submitting claims is straightforward. CityLine came out and fixed everything. I was surprised that there was no fee. So, it was all covered, which is great.

My most recent claim was on an air conditioning unit that was not blowing cold air into the house. I reached out for a service call, just like I normally would, pay the fee, and American Home Shield assigns the company. It took them a couple of days to get out here. They were a great company to work with. The guy was very helpful, very knowledgeable. They assessed the problem quickly. It took a bit of time to get the correct compressor, which was because of the parts availability. But as soon as he did it, he was willing to come out on a Saturday even and install it, because it was getting hot out here in Las Vegas. They did a great job on that.

American Home Shield’s service has been very good, except there’s one problem. I will get a message from Sears stating that they are going to come and repair something. And they want me to confirm that they are coming by pressing the number 1. When I press the number 1 to confirm that I still want them to come, the message always fails. It's not with my phone because I confirm doctor's appointments and different things. I end up having to call AHS, who in turn has to call Sears to make sure the appointment's confirmed. That has happened to me twice now. But I'm very happy with AHS.

American Home Shield always came through for me. They are the best one. I've used them for other homes that I've had for years. My pool pump recently worked very poorly. But the contractor came out and cleared it up right away. Curtis was very helpful and nice, got it done quickly and we were on our way. Having American Home Shield saves me money because it's just the initial money that I have to pay to them, and it's covered.

I've had pretty good experiences with the contractors I had and that is why I continue to do business with American Home Shield. I've been with them for over 15 years. When my refrigerator wasn't freezing, I made a claim and a technician came within the week. He diagnosed the issue, ordered the parts, and waited for the parts. he then came in and did the repair. The freezer portion was still not freezing. We called back and technicians came back out and did a diagnostic. They figured out that we needed Nidro-something. They did that and the refrigerator seems to be working okay right now.

Back in March, I had a problem with the dishwasher and somebody came out from Sears. He said that the motor had to be replaced so, they ordered a motor. Then, they came back and put the motor in, and the dishwasher worked. Then, I noticed that the dishwasher was making noises. In the middle of the night, I would get up and go in the kitchen, and the dishwasher which was not supposed to be running would sound like it was trying to drain or the fan was on. So, somebody from Sears came back out and looked at it. And he said it was working fine. It must be that it was trying to drain water from the sink. And he said there's a pump there and that's how it's supposed to work. The hose was a little off so he fixed those. But it still happened. Hours after I've used the dishwasher, all of a sudden, the fan starts going or starts trying to drain.

I like the convenience of the monthly payments with AHS and then not having to spend thousands on a repair at one time. Recently, I had a hot water heater that was not working. The tech that came out was great. He had to order some parts. Two days later, he came back in and put parts on, and we were done.

I've had a good experience with AHS. The reps at AHS have always been polite and very professional. They answer your questions. If they can't at the time, they'll get back to you. They're very upfront. If they can't fix something, they let me know that it's not part of the policy. I had a leak under the house recently. They assigned a plumber and he called that day and came out that day. He came around 3:00 and he fixed it in no time.

AHS always delivers. I like them. The techs that AHS sends have been very good. I'm happy with them. Kool Guys Air and Heating did a good job. They did a yearly inspection of the air conditioning recently.

Recently, I needed to get one of my rooms rekeyed. The locksmith got out here pretty fast. He was also great. I also had a claim for the AC unit. The last guy was able to figure it out. He was straightforward, really great and on time. But the four techs before him were not. AHS just kept sending us new people to service it. Two of them didn't show. One of them was drunk when they got there. Another one just couldn't figure it out. He said it was a bigger issue than what it was and that American Home Shield wasn't gonna be able to cover it. Now, everything's good.

I've submitted three claims to American Home Shield and they've handled things very well. I submitted for a new furnace that went in last December. Gallagher Plumbing came out the next day after I sent the order in. They checked it out and said the furnace needed to be replaced. So they contacted the American Home Shield and then American Home Shield ordered the furnace. Within a couple of days, the furnace was here, and in the same day, they installed it. They were very good.

American Home Shield is very prompt. Right when you put in a request, I hear back within a half-hour to 45 minutes, and then an appointment will be set up pretty quickly. So it's pretty quick turnaround time. Most of the contractors we've had out have been great. There was one that was not so great, but I chalked it up to it being Christmas Eve and the tech probably wasn't very happy about coming out. But so far, our washer-dryer was fixed and they've replaced the garbage disposal, and then we've had some duct and heating and air kind of things going on. The second guy that came out was a bit more helpful than the first guy that came. American Home Shield is definitely a good thing to get and have because you never know what's gonna happen or go wrong.

The heating and air man came and worked on my air conditioner to get it to blow in cold air. They thawed it out and put Freon in. The air conditioner has been doing great. When I have a claim, I call American Home Shield and most of the time, it's automated. But whenever I speak to someone, it's fine. Also, I've always had good reactions with all of the contractors. All of them are very nice, courteous, and professional. They've all done a great job. But when I call and put in a claim, it’s a day or two at the most before someone reaches back to me. It would be a business day if I do it on a weekend. But I've had great service with American Home Shield and I don't mind paying them the premium every month or how I pay it. We enjoy it. They do what your contract says. You get what you pay for. It’s money well spent.

When the compressor had a hole in it and the Freon leaked out, I called in a claim on a Saturday, and the tech called me on Sunday because he wanted to fix it. But when he got here, he couldn't fix it. So he called it in and by Thursday, they had the parts and he put it on. I like the contractor that came out. I had them before and they are friendly and they get the job done. The tech knew what he was doing. The air conditioner unit is working fine now. But the first time that I called in when I had a leak, American Home Shield got on my nerves. They said it was a slab leak, but it was a pipe. They also said they didn't cover that, so that put me off.

Rose Heating & Air serviced the AC unit for the summer. The tech that came out was really good. He cleaned out and hosed out the whole unit. He went far and beyond. Everything works great. But I'd like to know and get notification when American Home Shield is gonna raise my rate because they've done it three times on me so far and they never notified me. The initial fee when I signed the contract for them to come out to check things at my house was $80. But now, it's $125, and I didn't even get a notification for that either.

Our faucet was leaking. The contractor came out and replaced the cartridge. About a week and a half later, the handles started coming off. So we called them back out, and they said it was a bad cartridge. They replaced it again and it's working fine now. They were very nice and informative. I like that we know what my out-of-pocket is gonna be since we have American Home Shield. But it is frustrating sometimes. Like when our condenser went out, it took two and a half weeks for that to come in. We finally had to get our real estate agent to help us out. They have an American Home Shield person in their office and then things started happening.

I couldn't get the thermostat to work right. I called in a claim and it was very easy. American Home Shield told me the name of the contractor and their phone number. Then somebody sent me an email to let me know the time they were coming out, and they did. The contractor was very nice and professional. It was good service. The tech took that thermostat down and said it was very cheap thermostat that was on the wall. He hooked another one up and showed me what to do to make it come on and off and how it works. American Home Shield was efficient and very quick. The customer service was great. Getting someone out to fix was fantastic. But the price kept going up so I dropped them.

My recent claim with AHS was for a refrigerator. It wasn't freezing or getting cold. They had to replace the part. I put the claim in at Saturday and they came out Monday, checked it out, and ordered the part on Tuesday, and it was fixed by Saturday. With AHS, I like that I don't have to worry about having anything fixed myself. The cost is also good. It's cheaper than having to get a repair person out myself. It's worth it.