American Home Shield Reviews

I had a service company that failed to do the job properly and then never reschedule with us. I appreciated the second contractor's professionalism. They were very prompt in scheduling the service. The tech fixed the problem. He was very courteous and professional. The second contractor picked up the ball from where the other service provider failed. The quality of contractors has been half-and-half. But American Home Shield is good at resolving. They keep reaching out to new providers if the first one didn't work out. They take you from beginning to end and they don't drop the ball. I appreciate that. Even when things take longer than you like, it's no fault of Home Shield. It's the fault of the providers they use.

The techs have all been good and the reps have been okay. But AHS's price has gone up ridiculously.

My recent claim to American Home Shield was for my AC unit that quit blowing cold air, and it was the capacitor that was the problem. The technicians have been fine and courteous. I don’t really have an issue with them.

My Ac stop working last Friday. I make a complaint, they charge me 100$, they told me they gone send someone Monday to fix it. It's been 7 days, they never send anyone. I'm in Florida without Ac. 7 days exhausted. I have small kids & 2 pets but they don't give a damn. Pls don't get any insurance from these people please

Stacy was absolutely fantastic and I am so grateful for her help! I wish it wouldn't have taken so long to get to this point, but I am so grateful to Stacy!!!!

I have been without Air for 15 days now. I have called multiple times to even get it escalated. My house is 85+ degrees and has been for those 15 days. They give me some excuse why I can't escalate. They just say they are following procedure and I have to wait until they complete the process. It is all a written script they say on the phone and type in chat. No real customer service. I would recommend you don't do business with this company. My air has still not been fixed and it's a Friday which means it will be next week before they even attempt to come out.

I had somebody assigned for my icemaker probably within an hour of contacting American Home Shield. It was late when I reported it. So, the contractor called me first thing the next morning and asked if they could come out that same day. There was a part inside that was broken as well as a board and the tech had to order parts. It took probably two days for AHS to review it and he was back within probably five business days.

I had AHS in my previous houses. We were on the road for seven years with an RV. We came back here a couple of years ago and I picked it up then. It has helped us out in other houses where we had issues that could have been really catastrophic. They came right in and told us exactly what was wrong. We've had trouble with the washing machine and the dishwasher. The microwave died too. The techs that came out were excellent. They were friendly, helpful and quick, too. I recommended AHS to our children and neighbors too.

I have had somebody here three times because my refrigerator went out. We thought he fixed it the first time by replacing a couple of parts. But within a couple of weeks, the refrigerator stopped working again. The freezer would work but the refrigerator wouldn't work. So just last week, he came back and put the last thing in that it possibly could be, which is a heating coil. I didn't know there was such a thing as a heating coil in a refrigerator. But he was very thorough. I also had a claim for my dishwasher. I needed a new cartridge because it would not release the detergent to clean the dishes. That was a quick fix. I've been very pleased with American Home Shield. I'm fortunate because it was the same gentleman that came back every time. I have a rapport with him and he was familiar with what was going on. So that was very, very helpful.

We had a problem with our air conditioner. In 2006, we paid $2,000 so that if and when our air conditioning ever went out, it would be upgraded to a SEER 13, up to the latest Freon. But in the last two months, they've come for the fourth time and the air conditioning company that has done repairs has been a very good one. American Home Shield tells them to do the minimum possible, which they did. We had it repaired on a Friday night and, by Saturday afternoon, it was out again. That was the third time. So now, the air conditioning company has told us we need a whole new system.

When I turned the garbage disposal on, it made noise and then started leaking. It was easy to send the claim online to American Home Shield. It was assigned to Proven Professional Construction and they were terrible. The tech came out and denied the claim. He said it wasn't any issue that they covered. So I called back and they wanted to charge five times the going rate on their own dime to have it repaired. Then a tech from NC Plumbing came out and he said, “It's cracked up here. Around here, it's rusted. This is totally within American Home Shield's." It's a $100 part, and the other company wanted $550. A few days later, he came back out and then he installed it. I was very happy. NC Plumbing Pros was perfect.

DO NOT PURCHASE A WARRANTY. This company is horrible. Company cancelled my service request and they told me to wait another 24/48 hours for someone to “schedule” a time to come out for air conditioner service in Texas. Donivan in Escalations refused to transfer me a supervisor or manager. His words. “Ma’am I will not transfer you again or to a manager”. Wait time 6 days in 90-105 Texas heat (not including heat index) after I said to them I had surgery a week and half ago. Donivan hung up on me when I stated I would hold on line for a manager. Now no one scheduled to come out for 6 days.

I am writing this letter to express my deep dissatisfaction and disappointment with American Home Shield's failure to honor the conditions outlined in our contract. It is with great frustration that I bring to your attention the numerous instances in which your company has not fulfilled its obligations, causing significant inconvenience, financial loss, and emotional distress.

Have had AHS for 3 years now. Last July 2022 called AHS for my AC .. Took tech 3 weeks to come out, came out and installed a new central AC. That was Aug 2, 2022.. Used for one month,. No problems. Cooler weather came, bundled it up for winter. May 2023 called AHS. Wasn't cooling my house,. They send a different contractor to come, they determined it was a bad install, and wasn't brazed right which all our refrigerants leaked out. Wanted 1300 to fix. I declined saying it was a bad install. The original contractor needs to come back and do the job the right way. Well he refused and said it was installed right, then said we didn't pay him. I have the check from the bank, then lies again and says we don't have it on a concrete pad which he suggested. HE NEVER MENTIONED A PAD AND INSTALLED IT ON TOP OF 4 CONCRETE BLOCKS.

My refrigerator went out 8 weeks ago. I’ve called over 15 times to get the same runaround from the reps. The service technician doesn’t call you back to get an update. When I did talk to him he said he submitted everything but AHS says he needs to come back out. Asked for a supervisor and they’re supposedly going to take 3 days to call back. There are so many red flags with this company while on the phone with the reps. They lie and cover up to avoid taking care of your service request. Stay far away unless you want to throw money away and be frustrated getting nowhere on the phone with their representatives.

We've only had one terrible experience with one contractor some years ago. We had a microwave that went bad and the contractor destroyed it. They disappeared, went out of business and it was a nightmare. When you buy any kind of insurance, the issue is insurance usually pays you if you have a tragedy and you're always betting on a problem. What's nice about American Home Shield is that whatever I pay in a year gets balanced out with the service calls. It's been financially worthwhile in my favor.

AHS is always great. They provide great service. If the techs can't fix it after they come out and try to fix it, they'll replace the appliance, whatever the value is of the appliance. My dishwasher quit recently. They assessed it and said the motherboard went out. I could either purchase a new dishwasher from the website or I could get a gift card and go to Lowe's and get my own.

Our AC was making noise. I made a claim and then the next day, the contractor called and set up an appointment to come out. They did a great job. This has been our first experience, and it was a pleasant one.

We had an electric fault recently. SJDI Electric came out. They're one of the best. Whenever they come out here, it turns out that they get to the problem and they fix it.

Please save yourself lots of money and headache and don't sign up with American Home Sheild even if they offered you some crazy deal for their service because there is actually some crap service that is not even worth the money even with 50% discount. Here is the story, the guy showed up out of schedule time frame, he entered my house with muddy shoes without even asking and started running up and down like crazy to do a sloppy job so he could make to 10 other appointment, when he finished I asked him to wait so I can check his work, he left without my signature on the paperwork, when I checked the paperwork he lied on the paper about everything he has done, nothing was working, he didn't fixed anything, when I reported this contractor, AHS denied to refund the $125 for the service that was not delivered. Of course I canceled the whole contract.

With AHS, I like that the out-of-pocket expense wasn't so much. The only complaint I have ever had was, one time, they used a company out of Abilene that tried to not only charge American Home Shield, but charge us also. American Home Shield would pay for the parts. But, the guy told us that we needed to pay another $1,200. The other plumbing companies that were here in San Angelo did not do that. Titan Service came out for an appliance claim recently. The tech was great and very knowledgeable. The only thing was I needed two parts for the refrigerator. One came in, and then the other part had not and it took nine days to get the part. But that was the only complaint. I appreciate AHS and I recommended it to other people. I'm very satisfied.

American Home Shield has been good up to this point. We had problems with the refrigerator. I sent in a claim in May, and it took about three trips to get it fixed, but they paid for their part of that. Right now, we're dealing with a geothermal heat pump that's going out and a dishwasher. So the big deal with the geothermal heat pump is that the only person within our service area that they've been able to find to service it is not contracted with them, but they're willing to pay him. It's our usual service person. But everything’s at a standstill with that. He sent them what he thought was needed, that it needs to be replaced, and they've not followed through with that yet.

Whatever I needed, AHS provided. There was no misunderstanding about what needed to be done and what was done. They have been adequate and did what they needed to do to get the job done. The cost was reasonable too. I had a problem with the bathroom commode recently. I called AHS and told them what the problem was. They got somebody out to do what needed to be done and it was done properly. The tech came out promptly on that time schedule. He was very knowledgeable and courteous in what he did. I was satisfied.

My most recent claim with AHS was on my washer and dryer, and it was excellent. I don't have to call them very often, so when there is an issue, it's a difficult task to sort it out with that. AHS could fully vet the companies that they're contracting with because there are some scammers out there. I've had one instance where it was a nightmare. But other than that, I've had no problem. They fix my appliances and I don't have to go out and buy a new one or spend an astronomical amount of money. For my policy, I have a $100 deductible. For my washing machine, the motherboard went out in it, and it only cost me $100.

Do NOT waste your time buying home warranty with this company. They will NOT cover anything! My hot water heater caught fire on 6/13. They sent out a company "SWAT Plumbing" and now AHS is saying they will not cover our hot water heater replacement. We have paid AHS since Feb 2020. Over three years of them pocketing money and will not cover our first claim. THEY ARE A SCAM!!!!

I had an AC unit that needed to be repaired. Their service provider couldn't come out for over a month. It's summer in Arizona, so that is not a viable option. They did send a technician to give us a quote. The part (evaporator coil) is fully covered; parts and labor. The service provider quoted an additional $5,700 for modifications to make the part fit! I have coverage for up to $1,000 in modifications, as I have the booster (Platinum Shield).

I've never had a problem with it. We had our washer taken care of a month and a half ago. The tech came out and took care of it immediately. The tech was very friendly and efficient. I was very pleased with the way everything turned out.

I had a horrible contractor. For some reason, American Home Shield only listened to the contractor in getting things fixed. I had taken off days from work waiting for him and he would never come. But he would tell AHS that I wasn't there. I would send them screen pics of the text messages of him canceling at the last minute after I'd already been home all day waiting, but they never did anything. When I said, “All right. I’m gonna leave,” they finally sent out a new contractor who fixed it within an hour. So I left AHS, went to somebody else, and it was fine there. But then they stopped servicing my area, so I came back to AHS. Recently, I had a big leak. AJ Plumbing was awesome. Something in there was broken and they came out and they ended up replacing it.

My dishwasher wouldn't come on. I started calling American Home Shield personally. Before, they told me I can do it online. But if you do it online, you keep paying for every appliance. It only allowed you to do one. For my refrigerator, stove, and dishwasher, I was paying them separately and it was $135 for each item. What I started doing was waiting until I have multiple items. American Home Shield would send someone out and they can address all my issues.

American Home Shield is real professional and courteous. They get everything done real quickly. Customer service has been great. It's been timely and courteous and everything's been good. I like the service. The contractors have been great too. They've been courteous and they take care of the work real quick. The contractor that came out most recently cleaned the coils and they gotta keep the cooler running back to normal and it's been great.

American Home Shield is very efficient, and getting in contact with them on the phone is easy. I had a toilet that was flowing, and they took my complaint and helped me. They gave the company's name, and later on, I could track them on the phone. The repair people came in, and first, they checked the problem then they explained what they're going to do. They fixed it and the service was excellent. The toilet is working better now.

American Home Shield is kind of a one-stop shop, and I get things done that I need to get done in my timeline. The technicians have been very, very professional. They know what they're talking about, and they get things done. It would be better to have more choices in the contractors. But they're working on it.

The guy who came out for my AC unit worked a temporary fix. He said there could be a leak on my line and I could just call him back. But then it was a couple of days past 30 days. I can’t redo the claim so I had to pay another claim. So I'm not too happy with this claim. But when I've had some other claims before, American Home Shield was okay. You do get your home repairs done for cheaper. It's worth it thus far.

I just canceled American Home Shield's service, but I was with them for two years. Their rates got jacked up. So, I went with Choice Home Warranty. Other than that, when I was with them, I had peace of mind that if something goes down, I didn't have to fork out thousands of dollars. They were good and responsive. I put in two claims in two years, and they came out perfectly fine. When my AC wasn't cooling, the tech who came out was super professional and very knowledgeable. He knew exactly what was going on. He said to give him 20 minutes. He went upstairs, checked a few things, went outside, checked a few things, and said, "I think I found the problem. I'll be right back." 20 minutes later, he was like, "Yup, it was the capacitor. We're good."

I've been happy with American Home Shield. They've raised their prices a little bit lately, but I like that they do come out and take care of the things that I need taken care of. I've had some bad contractors, but I've had some really good ones lately.

Recently I wrote a 1-star review about American Home Shield on an unresolved 7-month-old claim. Shortly after that, I was contacted by a Rep from AHS who resolved my situation in less than 10 minutes. Am I satisfied... yes. The question remains; why it took a public complaint to bring a quick resolution to a 7-month-old situation. Answer: Offshore call intake/service.

Every time I called no one knew how to respond with an appropriate solution so my problem would get put in the limbo machine. Once stateside corporate became aware of the situation through this public complaint, it took exactly one (1) day to resolve the issue.

My refrigerator was leaking. Navigating the website is easy but it takes a little patience to get what you want out of it. AHS gave the name of Bradley Appliance and told me the tech was gonna come out at a certain time. But I forgot the most important part, you gotta pay. I gave the tech my cellphone number and he sent me messages saying he's somewhere west. He told me about the refrigerator and what he was he was doing. He took me step-by-step. Working with him was easy. He said that the tubing would last longer than the refrigerator because it's pretty old. He also checked a few other things and changed the filter. I gave him the filter that I ordered and he cleaned off all the dust in the back. That was very kind of him. I recommend AHS. But there are other little things that you don't have help with and that makes a little difference. Other than that, having AHS is convenient for people who don't know anything about repair work.

One time, a tech came and he didn't look professional. But my last few experiences have been awesome. I just had someone service my washer and dryer. I'm caretaking for two parents and I was like, "Okay. Is there any way you can come a little earlier?" They were here at 5:30 in the morning. If I ever need something with washer and dryer again, I would call those same people back. I've established rapport with them.

I had my home rekeyed. Submitting the claim was very good and easy. The technician was wonderful. He was very good at communicating what he was doing and why he was doing it. He explained a lot. For just a rekey, I was really surprised that he was so thorough.

We have American Home Shield for several different properties and we're pretty pleased with them. We've made a lot of claims for general stuff such as refrigerator issues, oven issues, and plumbing. The most recent one was for a bathroom sink problem. It wasn't shutting off so we couldn't use it. They sent a local plumber, Jacob's Plumbing, to take care of it. The tech was terrific. He's been sent a couple of times. Techs are usually done with the work within a couple of hours when they're here. I have recommended American Home Shield to people.

I thought somebody ran into my house and made such a noise. The next day, I went out the door and it wouldn't open up. That was when I realized it was in two pieces. I called American Home Shield on the telephone. They wanted $100 to come out and put me on a list. But it took the contractor two weeks to get out here to fix it. I’m very dissatisfied because American Home Shield wouldn’t even send out somebody that was in the neighborhood to get the door raised, so I could get my rental car out. Instead of costing me no money for the rental, it might have cost me $200.

We've been with AHS for close to 25 years. We've had a couple of major problems, in terms of coverage and people trying to deny coverage. But we've had a number of good experiences, mostly good contractors. But a few were trying to sell us stuff to make extra money. We had a broken window on an oven door and we had a claim for air conditioning, too. We got acceptable service on both of those calls.

I keep having to pay the same thing over and over again. I have a problem with my sewer. So this year, I had the guy out here three times to unblock it. I keep telling American Home Shield, "Look, something else is wrong." A guy comes out and unblocks it, and it lasts for a while. But I'm tired of paying $100. The guy said, "Well, yeah, we should be able to fix that." But it never happens. Someone usually comes out in a short period of time. But one time, it took three days, which is a long time to have both your bathrooms stopped up.

Up until the last year or so, my experience with American Home Shield's technicians was pretty good. I had a washing machine that needed fixing and a completely incompetent technician was sent over. He left the washing machine in worse shape than he found it. I reached out to American Shield. My wife Yelped the outfit that was sent to my house and it was nothing but negative reviews. I told American Home Shield that unless they had somebody else they could send to my house, I was gonna cancel my long-term relationship with them and I'll start fixing things myself if I have to. Someone came out and he took the machine apart and he said, "What kind of idiot worked on your machine the last time somebody worked on it?" He was in and out for 45 minutes and the washing machine was working perfectly all over again.

I logged into the app. There's a request tab in there. And it asks, “What sort of repair request are you needing?” And it has a list of things. The app also has a notification if it's close to the end, if folks would like to renew or not. The last claim was for a sump pump leak. It's a 50-50. The electrical company that American Home Shield uses is great. The plumbing company that AHS locally uses is not the best with customer service. They were just there to get the job done, and were not there for, “This is why it's broken.” And it's hard to get scheduling around them. While I work from home, I always take calls for a living, so it's hard for me to get off right away. One guy was at the house, called my phone five times. And I was, “Guys, I'm coming. I promise! Give me a second.” But they didn't even say when they would show up, even if it was that day. They just showed up.

The keypad on our oven wasn't working and they came in and replaced the whole oven because it was so old. The tech they sent out was really nice and helpful. He even helped us with the dimensions of the oven we had because we weren't sure how big of an area we have to put the replacement in. AHS offered us a payout option, but we just got one directly from them. Then, they installed it and the installers were fast and professional.

The guy called me two days after I submitted the claim to American Home Shield and he was out within two days. So, everything was good. The bathroom sink was leaking and he fixed it. It took about an hour and a half. He was a very nice guy and he took care of the business. AHS has been good to me.

My septic was backing up in my shower and inside the house. I placed a service request online with AHS. Someone called me within two hours. The gentleman was very good, courteous and knowledgeable. He seemed to be able to diagnose the situation quickly. The tech came out twice and the second time seemed to do the trick. I would recommend AHS.

In the past have not had very good experiences with AHS but this one takes the cake. I requested service for a microwave in one of my properties on Friday 09 June 2023. Someone from the contracting company assigned, text me on that following Saturday to say they would be in my area on next Wednesday between 10 am and 3 pm. I indicated that I had an appt at 1 and asked would they have another time available. The company indicated they are only in my area on certain days and are unable to accept time stipulations. Why would you assign a technician that only comes in a customer's area on certain days and has a certain window of time on those days?

For my AHS claims, we had the same air conditioning unit twice in a year and I ended up replacing it. My oven and my dryer were also repaired. The oven was the longest, but it was waiting for parts to come in. But other than that, the other claims had been very quick. However, AHS only pays $8 a pound for Freon and Freon is almost 100 bucks a pound. The first time they put more Freon in the unit that I ended up replacing, it was $150 for the difference in Freon. This last time, they were gonna replace the evaporator core, which means they had to dump all the Freon out of it. It was gonna be $1,105, my part, just for them to charge it back up. So, instead of that, I decided to take the credit that they were gonna give the air conditioning people for the evaporator and I invested in a brand-new unit with a warranty. But I recommend AHS. They've been good for me.

We had two companies come out recently for the HVAC units. We had a company come out for an annual inspection and for the AC unit that was not cooling enough. Everything was taken care of to my satisfaction and they explained thoroughly what was going on and what was done to fix the issue. AHS has been very helpful and the service is quick.

Their service has been wonderful. We've got three issues that have all required us to submit a request to the home warranty and all three of them were covered and fixed really promptly. We ended up paying out of pocket for one issue. There was an emergency issue with our well and I had to get someone in before we were able to contact American Home Shield. But otherwise, everything's been covered. They also called us back almost immediately after we submitted the request. For the most part, working with the techs has been good. Sometimes they're a little bit more delayed than others or can't make a certain appointment time, but nothing I wouldn't expect as unusual for a contractor.

It's been pretty good with AHS. We were worried we were gonna have to replace our whole air conditioner and it ended up not being that bad. It saved us a ton of money and we were able to get things fixed pretty quickly. Also, the techs from Desert Mechanical were friendly and professional.

AHS is not replacing my toilet. They keep giving me the runaround telling me they'll call me back in 24 to 48 hours. But it's been two weeks. K&S Plumbing came out. They told me that American Home Shield said that they couldn't cover it 'cause it's not considered normal wear and tear. I was gonna get a second opinion from DrainGo, but they canceled DrainGo on the 5th and said that K&S said that it would be considered as improper installation. So it's covered. But now they're telling me that it's been denied.

My air conditioner died. AHS sent my claim to a local company. They came out and inspected it. Had to come to get new parts. Before they could get parts, they had to get an approval, then they came out and got it fixed. Once they got the part replaced, then it turned right on and worked just fine. All in all, it took a week to get my air conditioner back working. The technician was great. He really worked hard to try and get the problem resolved as best as he could. He stayed at my house from 7:00 till 10:00, which is way later than anybody normally would stick around trying to figure things out.

McKinney Appliance came out for our garbage disposal about three weeks ago. The tech asked a couple of questions, took out a sheet and told me exactly what it was. It was the motor going bad and it was leaking water in the harness. He replaced the whole motor. You should protect your asset. American Home Shield is a good investment. They’ve done both my houses and have saved me a whole lot of money.

The ice maker wasn't working and the water would not come out anymore. American Home Shield sent Greenway, the same company I always prefer to use. I've never had any problems with them. The technicians are very thorough and good at their job. They come in and assess the situation. The ice maker took a little bit longer because the tech fixed one thing and then found out it was another. The water valve was frozen as well as the hose, which was why the water wasn't working. But after, he also ordered some parts and put everything in, and it's working fine now.

Carolina Custom did a good job on the AC. They identified the problem very quickly. There was flooding in the downstairs room where the air conditioning is. Apparently, it got clogged up and it was overflowing. They cleaned the pipe out, blew it out, and it was done in five minutes. However, the issue with our refrigerator has been going on for two years. I have spent at least five hours over the phone over a new refrigerator that was brought in where the ice maker didn't work at all. All we wanted was for them to replace the ice maker. They sent out four different crews, but they couldn't fix it. They put in a new thing and the ice maker would work for two weeks.

American Home Shield took care of what they said they were supposed to take care of. My most recent claim was a hot water tank which was paid for by them. The only part I had to do was modernization had to be done to make it compliant with the city that I'm in. They made me pay for that end. Other than that, it's been nice. American Home Shield is reliable. The workers are very considerate, kind, and informative.

The mobile app on my phone, which I used to submit the claim, is very user-friendly even if you're not technologically savvy. You can go through and review your policy as well as submit your claim and get updates. Overall, it's a great experience with the mobile app. I was impressed with American Home Shield this time because the turnaround time for a service rep to come out was quicker than what I had experienced in prior times. It was 24 hours or less. And not only that, the person that it was assigned to was thorough. I like most that I am being protected and AHS has licensed contractors. I don't have to worry about any Joe coming to fix something and after the repair, I have a warranty on the item. American Home Shield is worth the investment. I'm very satisfied at this moment and I would highly recommend them. The service that we've gotten up until this point has been good. So we like what we have and we're going to stick with them.

I had an outlet in my garage that went out. The electrician said that it tripped all the other outlets to the back side of my house. I had the same problem a week later. He came back out and fixed it and I haven't had any problems since. He was thorough and very informative. He kept his time frame and gave me a follow-up phone call. The only negative is the cost went up from $37 to $44.

American Home Shield has been efficient. They have not failed me so I'm satisfied. I had a problem with my garbage disposal. The guy came and fixed it, but the thing was old. I had to call a week later because it stopped again. American Home Shield replaced it.

American Home Shield has been very accommodating. Every subcontractor that I've worked with or that they've offered has been nothing but wonderful. I was having issues with my thermostat and the contractor came out, assessed it and repaired it. The techs were very professional, knowledgeable and explained what was wrong, which I liked. AHS covered everything. When things go wrong in the home, I worry and I think of dollar signs. So far, AHS has been a sense of protection financially. They make the process very seamless and professional and I wouldn't think of any other company to go with.

Air Majesty did a repair on the air conditioning unit. I did the request on American Home Shield’s website and it worked out. It was handy. I had a good experience with AHS.

The mechanical people came out for the microwave and took care of things. It went well and I still have the HVAC people that I used. American Home Shield covered just about everything. They take care of what they say they take care of.

We went through a lot with American Home Shield. I've been in my home for 20 years, and back in 2019, my air conditioner completely died. I have a two-story house, and they were gonna have to replace my air conditioner to a newer model, because everything had upgraded, but they refused to. The only thing they could do, because it was an old system, was remake the part, and it took about two and a half months to get the part. We had our friend who owns an air conditioning company come and put it together for us, and he soldered something so our air conditioner could work, because we were dying. We had to pay him $500 because it was a big part, and because our ac was an old one, we had to buy our own Freon. That cost us 300.

I've been happy with American Home Shield. I have some high-end appliances, and I like the idea that if I have any major issue, I'll just pay $125 pay per visit and it's gonna get taken care of. I've had appliances replaced. They replaced a KitchenAid oven microwave combination with a unit that was close to that. I looked it up, and that unit alone would have been nearly $4,000.

I find the site easy to navigate. I usually submit my work order online, then American Home Shield lets me know through a text message that a technician is coming out. Having a home warranty policy helps a lot, and I've always had a good experience with the techs. Recently, my washing machine wasn't spinning and they had to change a part.

I've had American Home Shield for years. I've got an automatic under counter ice maker that was covered, but about four years ago, I had a problem with it. They went on to check, and come to find out, they changed the plan and I didn't know anything about it. They charged me more money and took away some of the benefits. I wasn't too happy about that. They sent me a new policy, but these policies are quite lengthy, so to go and find a specific item like that is somewhat challenging.

I called for my washer, and the repair person came out the next day. She looked at it, and it was good. I have another claim wherein a certain part of my air conditioner is leaking. I called American Home Shield on a Tuesday and it started the process. It was easy, but I didn't like that we still had to come out of pocket. I don't know why they're not covering certain parts of it. Also, the repair company came by Friday, and we're still in the process of getting them to get the parts, then they’re gonna come out and install it. Overall, I’d recommend American Home Shield because I have another home warranty at my other rental home, and they suck. I wish I could just go ahead and switch over.

Signing up with American Home Shield was easy and quick. But the amount of time getting a contractor or a service person out here was a little bit too lengthy for the problem that I had. It wasn't a problem with my TV being broken. It was a plumbing issue and that's something that needs to be addressed within 48 hours, at least. It took about four days for AHS to send someone out here.

The technicians were all good, knew what they were doing and worked efficiently. I had American Home Shield for 10 years and it was beneficial not having to go out and find a repairman. But the renewal premium was way too high and Ive canceled it.

American Home Shield honors their policy. It's just, sometimes, things should be done more. It's a person's fault if they don't get what they want, because it's black and white. But when a person doesn't know, they get manipulated that more things will be done. But it's in the hands of the people that AHS hire. They give you a variety of contractors but some of them are loud and 100% liars. And yet, they keep them on their staff or they keep them contracted with.

The AC was not working. The whole claim process was great. I'm happy to have had American Home Shield. South Placer came out and they took care of it really quickly. They called me and they had it fixed within a week. The technicians were very friendly and professional.

One circuit turned off automatically and we had the technician come in and it got fixed. But a week later, it went back off. So I tried to reach out to the electrician first and didn't get a response. I went back to calling American Home Shield and they called and set up an appointment. My experience with AHS has been good. The plan that I chose for the coverage covers a lot so it is very beneficial. I like American Home Shield’s system. We just request and then, they process it quickly. I would recommend AHS 100%. It's very helpful. It’s good to have them because I’m covered and they're there to help me.

I like AHS's price, ease of use and the things they cover. I also like that I don't get contacted unless I need service and that they're not trying to sell me anything extra. I also like that I have quick service when I need it. Recently, we had a plumber out for a faucet that wasn't properly putting out water. I put in that claim in the evening on one day and I was called 8:00 AM the next day which is totally acceptable. The tech came later that afternoon and fixed it within 30 minutes. It was a very pleasant experience. He was very professional .

I enjoy my service with them. The contractors have been really friendly and prompt. They explain what's going on and show me any parts. If they can't repair my unit, they purchase something that's to my standards. Recently, my plumbing and my tub were leaking. The plumbers knew exactly what the problem was and got it fixed. I was very excited.

I used my benefit to have my locks rekeyed, and it was super easy. The company American Home Shield assigned was ready to come out as soon as possible. I was in a different state so I had to wait till I was physically here for them to come out. It was really quick for them to come out and take care of rekeying. Within a couple days after moving in, they were here. The guy went above and beyond. He was on time, professional, and made sure that he let me know when he would be arriving. It was a good experience. He also did a bunch of other stuff that I needed to do on the locks while he was here, like replacing door handles. So far, so good. The only thing is if I wanna call somebody and get some information, I can't find any phone numbers. Everything is I have to put in a request online, and I'm old fashioned. I wanna talk to a person.

I've had American Home Shield about 10 months and I've had to do a claim once. Everything in the top part of the refrigerator out in the garage was freezing. It's awesome how quickly American Home Shield got somebody out, how quickly he got the part, and how quickly the job got done.

They've done a good job. I had a couple calls I had to make for my stove and my ice maker, and then I had the air conditioner problem a bit later. I've been pleased with their service. Within no more than 12 hours, the air conditioner people let me know they were coming. If it was inconvenient for me, I could let them know and they'd reschedule the appointment. The techs are outstanding and they know what they're doing. I like AHS because I don't have to worry about calling contractors myself. They know people who will do good work. If you have a complaint, they'll get you a different contractor. But their prices keep going up.

Our furnace, AC units, and coils went after 40 years. CJA Mechanical was phenomenal. They advised what was wrong, what needed to be done, and did it within a short period of time. They had to replace all three, but that was after a fight with American Home Shield. Their company is one of the worst that I've dealt with. They are not customer-friendly. If you start to question things, they get angry and disconnect calls.

I had a few things going on. The main thing was my garbage disposal which didn't work. I added my dripping faucet and toilet that was running constantly. I did a claim with American Home Shield over the phone. I skipped the internet because I fear the wrong being reported. The turnaround time was three days before the service company came out. Part of that was because I had to go out of town. I've had American Home Shield for a very long time and they've been good so far. The only issue I had was my refrigerator. That went on for two years. They gave in and said, "Okay, we'll get you a new refrigerator."

I called American Home Shield about my HVAC system. I wanted somebody to come over. Something was wrong with it because it wasn't going to cold. They set up a year inspection. I got back to them and said I didn't need that and that I needed to get somebody to come over. They changed the order from one company that I had never worked with to another company that I worked with the first time. They sent out a dude who was not gonna do the fixing but just to do the checking. They took a fee from me. And then they took another 100 because I had to do it again. I didn't like that.

I had a washer issue. It was making a loud noise and it looked like it was off-balance. I filed a claim online and the process was very easy. They gave me the name of the company and the phone number. I was pleasantly surprised when the contractor came out. They were very professional, showed up on time, and did everything they needed to do. The tech told us what was wrong and that he would submit a work order. I called American Home Shield to get an update to see if the claim was approved or not and they said it was. They said they were ordering parts and I would hear from them when the part came in. The parts were on order for 10 days and since the repair, it's working like brand new. I would highly recommend AHS and I tell all my friends that don't have it to look into it.

The service for the AC unit was done promptly. I was impressed with the company that American Home Shield used for that. I put in a second claim for a cooktop, a microwave, an oven, and a dishwasher. That was last Wednesday and I'm still waiting for a response from American Home Shield about when that service work is going to be done. I'm very unhappy with that.

We had an issue with an air conditioner. American Home Shield sent Cross Country out. They diagnosed it and told us what was faulty. They took care of calling that into American Home Shield, and then American Home Shield passed on our options. In this last situation, it turned out that the component needed to be replaced. So, Cross Country came out as they were supposed to and installed the new unit and took care of it as best as they knew how, and it's working great. As far as American Home Shield, sometimes it can be a little frustrating reaching out to them, and the other half of the time can usually go pretty easily. For the most part, they are easy to work with and they cover what I expect to be covered, and they send out the appropriate folks to take care of the problem.

I submitted a claim online for the AC and was put in touch with a technician from Houston Air Comfort. I received notification almost immediately from them, but it took the contractor a few days to get out here. The tech was able to identify the issue and replaced whatever needed to be replaced. He got us back up and running.

American Home Shield sent Pro Appliance for my refrigerator. What was really cool was that they set up a video chat. I had to download this little app. They said they would call on a Wednesday at 10:00 AM. On Wednesday at 10:00 AM, they called. They came on and I talked to a man. I told him what was happening with my refrigerator. He said if I would take the phone over to the refrigerator, it would show him a picture of it. I opened the door and showed him a picture. He asked me to put it up on the seal up there where it tells all the description of the refrigerator and the serial number. After I had described what was wrong, he said, "It sounds very much, it's definitely the thermostat. And we will need to order the part. It takes four to five days to get the part."

American Home Shield has been around the longest and I had a friend that recommended it. I've had several claims and generally, the technicians that come out are a little less skilled than if I called someone on my own, and the wait time is a little longer. I think AHS goes with less experienced technicians to save cost.

The service has been great and I like knowing that things are gonna be covered in the event that something happens and it's not something we have to dig too deep in our pockets to figure out right away. Recently, I had a claim for my garbage disposal that stopped working. The claims process was simple. Once I requested the service, it was done in two days.

I've had good luck with American Home Shield. They've been good. When our hot water heater completely went out and started leaking, submitting the claim went real simple. I went online, filed the claim, and American Home Shield took it from there. The contractor seemed reliable. They seemed to know what they were doing. The hot water heater had to be replaced and American Home Shield covered most of it. I did have to pay some out of pocket to upgrade to city codes. But they paid for the hot water heater itself. American Home Shield provides me the peace of mind that if something breaks, they're covered.

When we put in a claim, they answer it real fast. They send somebody out. They replace it if they can't fix it. It's great. The things that I had wrong, they couldn't fix. So they completely replaced it and covered it all.

The ice maker was dripping water. I contacted American Home Shield by phone and spoke to a person. The customer service experience was good. Sometimes, there's a language barrier, but I didn't experience it with this one. Having AHS is expensive but it's necessary to have some type of policy.

Technician was in my home 10 min. At 125.00 that’s 750hr fee to be told my wall unit which is part of my oven that’s it’s not covered.

AHS is easy to use. I've referred them very often through my real estate business, and I hadn't heard any negative comments back. We have a high-end stove that had heating problems. The techs were great. But the timeframe took longer 'cause the part was hard to get. It was a three-month process.

I'm new to the program, but from what I've gotten so far, it's been an easy, timely, good communication. I've got two air conditioning units, and the fan on the smaller one of the two wasn't working so it was just blowing hot air. I went online, and the American Home Shield site was very user-friendly. I enjoyed it. It was a timely input and the call back happened quickly too. I got an email on who the repair people would be and the estimated time they would get here. They didn't show up on the first appointment that was scheduled, but they were apologetic and it worked out the second time. They came out there, and they were personable and friendly. They inspected the unit, found the root cause and fixed it within an hour. It was great. That was three weeks ago, and we haven't had any issues since then. The unit is perfect. We're very thankful.

My mom is in a terrible situation with American Home Shield right now. My mom has had her refrigerator out forever and has called people out there three times. Each time they came, they give her another line of what it's gonna take. The ice maker has never been fixed. She turned in the claim and paid the deductible a year ago. For the refrigerator, she paid the deductible and the guy said it was gonna be nine months to get a part. It doesn't even make sense that they would do something like that. All her food is spoiling. She's 87 years old and has no way of storing food, so she'd have to go to the grocery store every single day to buy food.

We had a garbage disposal that decided to lock up and just quit, so I called American Home Shield. I had one number that took me to the plans program and told me that my plan had expired. I had to go through the prompts and figure out which one to put a claim in, and by the time I got through that, it took about 15 minutes. American Home Shield should make it simple and have one central answering system. Somebody else will run in the same thing, trying to figure out which phone number to call. It should be a standard prompt. If you need a plan, go to one. If you need to do a claim or follow up on one, number two. If you need to talk to a representative concerning a complaint, that would be number 3. The current prompts are not accurate enough.

I had a service request for my air conditioner that went out. American Home Shield texted me and told me who they had appointed to come out. They gave me the phone number and the date of when they were supposed to come. So far, I've liked the contractors that have come out to do the work for me. The thing that upsets me is when I call to get service, I can't understand the people that are on the line with me a lot of times. If American Home Shield would hire people that I could understand, I would be a lot happier. Also, I have called and told them many times that my address is not apartment **, it's space **. I live in a mobile home and they have not changed it yet. That's aggravating to me that they don't do what I ask them to do as far as my address.

The transactions are self-explanatory and American Home Shield provides the step-by-step process that you need. Recently, the air conditioning unit upstairs was not cooling. The communication was great as to who was coming and what time they were coming. There was confusion with the way it was submitted at first, but it ended up being very good. The company that came out the second time did a thorough assessment of what was wrong. They said the unit was bad. They replaced the unit and the concrete path that it was on. They were very timely and efficient in what they did. I would recommend having American Home Shield's services. We've had them previously then we moved so we had a lapse in coverage. Then we renewed again. My friends have them and they love them too.

I had a problem with the heating and air conditioning and American Home Shield satisfied my claim wonderfully. I'm very happy. They were more than willing to get it done ASAP for me. Their customer service is wonderful. I spent my career not only owning my little business, but also working for Merrill Lynch for 25 years, and I've never had a bad customer experience with them. If there is an issue with one of the service technicians, American Home Shield is more than willing to get that immediately taken care of. I had a service on my gas range that I had had a spill and could not take apart the glass door myself. American Home Shield sent someone out but he was crabby. He was the owner of company and was not happy that he was the one having to be out servicing any call, let alone just mine. But he did the job and had to redo it while he was here. I asked him if there was a problem, and he told me the glass was put in wrong.

I've called American Home Shield three years in a row because my air conditioning kept going out, and they kept sending people. Each time, I had to pay the $100 deductible. The first year, it was I didn't have enough Freon in my air conditioning, so I had to pay out of pocket for a bunch of Freon at $250, then it was fine. The next year, I called them for the exact same thing again. They sent out another guy, and I was told I needed a new furnace. It cost me $960 to have the new furnace put in. This year, my air conditioning totally went out and I called them again. They sent another guy, and he found the leak which fixed the problem. They had to replace my air conditioner, and that cost me $2,600.

I had a leak in my kitchen ceiling. The plumber was waiting for American Home Shield to approve whatever they needed to do. My ceiling was open for quite a long time waiting for them to make a decision as to whether or not they were going to cover it. Ultimately, they made that decision. In the meantime, every time the air would come on, I'd have insulation blowing in my kitchen and I didn't like that. I figured out a way to put plastic over and tape it up to try to keep all that from spreading through the house. Then J & M came out to close the opening from where the plumber had to get into the ceiling and repair the problem. They were there when they said they were coming and did what they needed to do. I'm satisfied with what they've done. I just need to find somebody now to do the finishing work. Someone has to come out and lightly sand it and paint my ceiling. I have not heard from American Home Shield regarding that.

I had a leak underneath my sink. I contacted AHS to get a plumber out. The water damage was so bad so the plumber got a water restoration company out. They tore out my entire kitchen. My experience with the techs was good up until two weeks ago. I needed the plumber to do something and he didn't wanna come out. He said he could tell by just pictures. I sent him pictures but he never got back to me nor did he make a report. I have been bothering him, the office, to try and get this report to my insurance. But other than that everything has been very fast and accurate. I look forward to continuing to work with AHS and keep my appliances and everything up and running.

Most of the time, I entered the requests on American Home Shield's website. It's very user-friendly. Once I called somebody and it was fine. And all the people that they've put me in contact with have always been good. I've used them four times, once for big stuff like the air conditioner, and everything was good. I had a contractor come out to look at some leaky faucets. The tech was good, friendly, and professional. He gave a lot of extra advice that he wasn't obligated to give. And he fixed all the stuff.

I have an electrical problem related to wiring around the transformer or in the walls. Certain rooms lose power randomly. Breaker switches are all on. My handyman said it is probably a wiring problem and it could cause in a fire in the walls and be life-threatening. I didn't even feel safe sleeping here last night. I paid $85 online last night to open a work request. American Home Shield assigned me someone who had 1 star review everywhere, including BBB.

I recommend AHS to everybody. They're awesome.

What needed fixing has been repaired, but I had to do it at my expense. So, I'm waiting on this to be settled with American Home Shield. They have all the information. They were slow getting around to doing the work. I have to wait a few days. Also, I don't know why they have gone up so high on one of my accounts. I have two accounts, one here and one in another state. And for this year, they went up almost $30 each month on my account. I've been considering getting another service. As far as contractors, I felt the last one I had was capable and willing to do the job. I had no problems with him.

American Home Shield's services were comprehensive and they were affordable. They're not affordable now. The yearly costs now are too high. But they have serviced me well over the years when I had many issues. They were professional, reputable, and took care of things. Recently, the upstairs AC unit wasn't cooling. I made the call with AHS and the customer service person picked up and put through the request for me. I received a text message regarding that and that the contractor would contact me within 48 hours. They came to the door, identified themselves that I put in a request for service and that they understood it was my AC unit and where was the unit located. The problem was an automatic shutoff valve regarding the drainage or the pan. It collected water. And in order to prevent it continuing to run and have water damage, the unit automatically shuts off if there's a problem. So, they had to clean out the lines. The AC works perfectly now.

My toilet kept on backing up. I paid American Home Shield $100 to send someone out, and they fixed the problem. The website is easy to use. I just click on whatever my error is, like if I try to claim like it's underneath my coverage and explain the issue and they say, "Someone will follow up with you shortly." And someone either called, emailed or texted me from whatever agency AHS decided to dispatch to help me out. The contractor repaired all my toilets and got me brand-new ones for free. That was great. The plumber knew a lot about what was wrong. He made a plan to follow back up and fix the situation, and he did.

American Home Shield sent out a contractor to repair an old house fan in the attic. They were there for 15 minutes. It was professional.

My experience overall has been good. One of the frustrations with plans like American Home Shield is that you get the impression rather quickly that, you don't want anything to break. And if it does, you better hope it's cheap because AHS would toss it back to you. I haven't had many of those situations. But I had one a few years ago where I had a water heater go out. I called AHS, like I always do. They sent out a technician, and it was a $1,500 bill. I asked what the deal was. They said, "We can tell that you tampered with this. You've worked on this before." But I haven't. That was a stinging sensation. I'm barely able to work underneath my sink, much less a water heater. You have gas and hot water combined. I stay away from that. But beyond that, I'm very thankful that AHS is there.

I got a problem before with my AC unit. I did a claim to American Home Shield. The technician who came out was good. He was knowledgeable about what he was doing.

I had to have my dishwasher and refrigerator handles repaired. Even though they were separate appliances, American Home Shield put both in one service call. AHS made me pay the deductible before they sent someone. So, I paid the $75 deductible when I made the claim and that was it. They said, "We're gonna get somebody to get in touch with you, and it could take up to a certain amount of time." I heard from the company they put me with that day. They came on time like they said they would. The gentleman was very kind. He couldn't fix the dishwasher. I tried to super glue the handle, but it didn't hold. So, I ruined it by super gluing it. The contractor had to order me a new part. And that was in quickly. They came back. It was a positive experience. I would recommend AHS.

I joined American Home Shield, and they declined everything that started breaking down in my home. They didn't cover my AC unit and my septic pump. Someone came out, took pictures, and then he was like, "We'll get back with you," and they came back and said, "Hey, oh, they don't cover that." I was under the assumption that it was covered. I thought from buying the 94.99, I was covered. That's the top-of-the-line, but it's not the case.

When I call for service, we got to argue, and we got to decide, "Am I going to be approved? Is it gonna be approved?" One year I filed for my icemaker, and they called it a standalone icemaker. I got the icemaker that you buy from the store, you put it on your countertop, plug it in the wall. They said that it's a standalone. But my claim was denied. So, I went and bought another one.

American Home Shield did a routine check on my air conditioning and that went well. The man said something alarming, which was that I was low in Freon. I looked it up and he was right. I called American Home Shield and inquired about that. I have an older model air conditioner. American Home Shield was going to the only people that could get the Freon but didn't know how long they were gonna be getting it from this day forward. They were trying to estimate how much it was gonna cost to replace my air conditioner.

For the most part, my experience with American Home Shield has been okay. I've had an electrician come out twice. I've done it in the course of 30 days. Then it's a new claim, and I paid for it twice and this problem still exists. So, it is frustrating. As far as the customer service reps, it's hard to get one because you get the sales thing. They've contracted so many "agents". So, when you call somebody, you don't know if they're a company rep or agent trying to sell you something. I'd like to have actual people, and not salespeople every time I call.

I emailed American Home Shield and they sent a technician. He was rude and chastising me about the air conditioner. He was complaining about dust. I told him that the last technician that serviced it didn’t mention any of it. He said he was seeing the notes. If the first technician comes out and tells me to do something as a preventive measure, then I'll take it into consideration and do as best as I can. I didn’t need to be condescended by a technician. If you're a technician, you come work. That's what you get paid for. If you unclog drains, you don't complain about it being clogged up. He was doing that and I decided not to tell him anything. I needed my air conditioner working. He left but I got an email saying the job is complete. So I called American Home Shield and they said I’m still waiting on a part. Their email department don't talk to the people that talk to people.

The experience with American Home Shield was good because I was able to make my claims online. It was very expedient. I didn't have to wait online to call someone and wait for them to answer. I can schedule and make my payment with the tools accessible online and then probably within a day, I'm receiving a call back of who's gonna come out and take a look at the problem. I've put in three claims so far. Things happen at the wrong time so being a homeowner, make sure that you have something in place. To have something behind the scenes working for you so you won't have to be stressing out about huge problems that can occur in your home is great. Especially me since I'm the woman of the house and I take care of everything. That takes a lot of stress off of me because I have to try to find contractors on my own and trust people and it being reputable. So, that's good.

I like American Home Shield. My experience with them is the best. The service is very fast and professional. I had a leaking and a sink disposal problem, and everything was great. The techs had extra mind to help the customers and I appreciate it.

When I purchased the house, it was supposed to come with the warranty but the warranty company went bankrupt right exactly when I needed to get stuff done. I had American Home Shield in the past so, I went back to them. It was fantastic. I save money with having them.

The plumbing company that American Home Shield has is horrible. They came the first time and offered me some sort of change, and they cost over $300. They said I needed it and they can install it for me for this price because without it, American Home Shield would not cover anything. The issue had nothing to do with the water pressure and even someone who came to the house and looked at it stated that had nothing to do with the issue. But the techs from AHS will come to find out since they already knew that there was no water pressure valve. They came back, asking the same question and said it was not gonna be covered by American Home Shield and that they were done.

Absolutely the WORST home warranty company! My profile shows my phone number as the only number to call for updates and my wife's number was always listed as a backup. However, they NEVER call my number and constantly leave voicemail's on my wife's (who, because of work, cannot answer). I put in a work order to have my oven repaired on 22 March 23...as of 13 June 23, it has still not been completed. They had a company called HOTSHOT APPLIANCE SERVICE come do the work. Hotshot never answers the phone when I call for updates, they never return my calls, and even when AHS calls them, they don't answer or return their calls. When I call AHS, they are always apologizing for the service that I'm receiving but they never have a solution. Then I was offered a buy out for my oven of less than 1/3rd of the cost to buy a new one. What in the world?

I had my dryer fixed a couple of weeks ago. The tech was really nice and he seemed like he had been doing it for a really long time. However, sometimes the companies take a week before they even call me back. When they come out, most of them look like crackheads. I don't even wanna trust them to come to my house. They're like some mom-and-pop companies, never heard of before, and when you go on Yelp and look at their reviews, they all have horrible reviews. AHS doesn't work with companies that look like they're proficient in what they do.

The air conditioner was leaking. It was shooting out water. The techs were great. They explained everything and said if I had any problems to let them know. Everything is great now.

I like everything about AHS. They're a good company. They're prompt with their services. The companies they work for are good. I've recommended AHS.

My refrigerator had gone out. It was causing a surge in my house. They sent someone out to take a look at that. It ultimately had to be replaced. Also, for the dishwasher, they had to get a new motor in it.

I filed a bunch of claims with AHS. I've had snags. But things were fixed.

On May 9th I requested service for my garage door. It is still not working 34 days later. This is absolutely ridiculous. The contractor came to my house on May 14th. Said a part would need to be ordered. Then I didn't hear from him again for over 2 weeks. I tried to contact him and nothing. I called AHS and the first lady hung up on me after she started talking about a patient and hospital and got flustered. I can only assume she forgot what call she was on and chose to just hang up. The next lady said she would call the company and put me on hold. Came back and said she had contacted them and the part would be in June 5th. I knew that was a complete lie. Finally days later I was able to contact the contractor and found out that AHS had indeed lied. He already had the part in and hadn't talked to them. (Said, "Oh yeah that part is right here. Who are you? Where do you live?" Ugh!!!!)

We had a frree HVAC tune-up through American Home Shield that we did on a property. We went on their website and did the claim online. It was very easy. You just click submit a claim, and then choose your category, and then you can pay for it by credit card or you can wait to pay the vendor. They also email you who the assigned person is, and the company name and phone number. Then you either call them to schedule or they'll call you and you talk to them. When I called to schedule the service, the contractor called me when they were on the way that day, and then I met the guy at the house. The contractors of American Home Shield tend to respond pretty quickly. We're not waiting lots of days for them to come out for their first visit. So that's been fine. Overall, American Home Shield is responsive and their website is easy to use. We've used a couple of different home warranty companies, but they're one of the companies we prefer.

For the basic services that American Home Shield provides, they have a good service. But they have some issues with resolving issues when the vendor doesn't complete the work. They have this link where people can do service requests. They notify me that a service provider would contact me, and that the service provider that was assigned to do the service has been identified, and AHS would provide the name of the person and that of the company that would do the work usually by email or a combination email and text.

American Home Shield is doing great. The reps were good, professional, and efficient. I posted claims for plumbing and the garage door opener, and they helped me out with that. The techs fixed the issues the same day. They did it so quickly.

My air conditioner stopped performing and cooling at certain temperatures. It was an indication that something was going wrong. We got to it before the summer got too hot. I filed a claim with American Home Shield online and they responded with a contractor. There were multiple calls on this. This took longer than it should have. I should have learned better. On the first call, the contractor came out and did a quick assessment, but realized that they weren't qualified to work on the system we had. They went back and reported that up to American Home Shield. Immediately, they had somebody else come out. It was within a day or so. The next company did a review of it but their findings were not sufficient for what I thought. Home Shield first declined the request and they said I could appeal it and have another contractor come out.

To submit a claim, I just send in a request to American Home Shield that I need service and it's incredibly easy. I pick my appliance and then, they start texting me that someone's gonna be there. I get the name of the contractor and their phone number. Sometimes, the AHS rep will even update me on parts that are getting dispatched to me. They're good about letting me know each step, when everything is gonna happen and when people are gonna be here.

As far as submitting a claim or requesting service, it's simple. It only takes a few minutes. Since we've had the policy, we've had a couple of things. The ice maker on our refrigerator went out. Someone came out, and in a few days, they managed to get the parts that were needed, and came back and fixed it. Last week, dryer still worked properly, but it made a lot of terrible noise. We called American Home Shield and they sent a technician out immediately. He was able to determine what was wrong and made the repairs while he was here. Those all went well. We have the usual peace of mind if stuff breaks.

American Home Shield is great. I love the service so far. I had something with my AC, something with the dryer and the washer, and with my pool pump. The claims process was really convenient. It was on my portal. It told me the company that would come out, their contact information, and then that the company would reach out to me to schedule. So, that's what I really liked about it. The repairs were covered. AHS was fast and responsive.

When things need to be done, there’s usually a fee that goes with it. If it’s $100, I can work with it. You don’t have to be overly alarmed. But if it’s $1,000, $2,000, or $5,000, then you up a creek. When anything happens, I always call American Home Shield and it's usually $100, $75. I have more than one property with them. The fee takes care of most everything most of the time. Every once in a while, I had to pay extra like with the furnace.

Recently had a Service request for three items in the kitchen. Service provider fixed two of the items and not the third which was a Dacor range hood. Was being charge two service calls of $125 each for the third item. Tried to call customer service and got representatives from South America and Indonesia. Could not understand either. Refused to send me to a rep in the U.S. Since I have the Platinum Service should only pay a $100 for each Service Call according to their current plan. However as noted above I am paying $125 for each Service Call.

American Home Shield has taken good care of me. I'm happy with them. Sometimes, it's frustrating trying to get in-touch. But the majority of vendors they send out are very good. Some of them, I would never let in my house again. When they send the report in, it was always something different than they told me. Other than that, AHS follows through with what they say they would do.

I've been trying to get a claim today. But when I tried to call back the vendor, I left a couple voicemails, and they didn't answer. I couldn't schedule an appointment. It's hit or miss. Other than that, American Home Shield takes a lot of headaches off and it saves me a lot of money. The first vendor they sent out wasn't very good. They tried to scam me out of money. They said that there was a problem when there wasn't a problem.

Having American Home Shield, I like that when something breaks, I have to just go to one area, and I can find a good company or person to fix something. I don't have to guess if it's gonna be good quality work. The most recent claim was for my refrigerator, and the tech thought he had fixed it. I went back to American Home Shield to let them know. They reopened it. Then the tech called me and he listened to what I was finding, and what me and my husband figured out. Then he came back and re-diagnosed it. He said that he was able to finally complete the repair. I like that he listened, and he didn't get irritated that my appliance still wasn't broken, even though he believed that it was fixed when he left. With my dishwasher, we used the same guy that came out for the fridge, and everything was fine.

I purchased a house last year so I wanted to make sure I was covered. I chose American Home Shield from the feedback I got from clients. When my HVAC was leaking, I submitted a claim online. I waited for the contractor, All American Services of Georgia, to reach out to me. It was a weekend so they didn't reach out to me until that Monday. They were then out on a Thursday. The tech made the repair and he was in my home for less than an hour. He explained everything to me such as why the HVAC was leaking. He showed me what he did in regard to the repair. He also explained what I could do to prevent any future leaks. He had a great professional demeanor and everything was on point. I haven't had any issues since.

So far, so good. We're trying to work out some bugs, but in general, I'm happy with American Home Shield's response time and the work I'm getting completed. They're sending licensed technicians to do the specified work. Recently, the air conditioner went out. A contractor came out the first time but could not service it because the electric had gone out. The electric has been repaired so they were back out today to service it. They found out the condenser needs to be replaced. I'll be waiting to hear back from American Home Shield to see how the replacement is going to happen. My only concern is I'm not sure what's covered and what's not because the general rules that have been given are very vague. I'm waiting to find out if it's totally covered or if there are things in there that I'm gonna have to come out of pocket to cover.

I placed a service call with American Home Shield on May 25, 2023 at which they automatically withdrew my service fee of $100 out of my bank account. A service technician did not come out to my home until June 9, 2023 (two weeks later). During this time, I attempted to escalate the call with NO success! On June 9, the serviceman who works for The Repair Shack came out and “thought” he repaired my dryer. Hours later I decided to FINALLY wash my clothes to only discover the job was not done correctly. I called both the Repair Shack to see if someone could come out again and AHS to report the issue in hopes to get it resolved.

Their contract company & AHS A WATER SOLUTION, INC. I had multiple problems with the technician that was dispatched.

Today, I am a policy holder, however, after this experience, I can't say I will continue to be a policy holder. My A/C went out, I called AHS of which they sent out their recommended technician (Fast Response Heating & Cooling) who assessed the issue, it was determined my evaporator coil needs repaired, which is the reason for my loss of Freon. The technician departed and sent the report to AHS. The next day I received an email from AHS, stating my out-of-pocket fee is $3,236. Now this is absolutely a sticker shock! I contacted AHS whom advised they will cover the Evaporator coil but NOT the modification to bring it back to code and only $10 of the $230 per pound amount I needed for freon and other charges to bring it up to code for the repair, sounds like a equipment fee. I am shocked and disheartened at this assessment.

I had requested a service for my water heater, which was still under warranty through manufacturer a month ago. After waiting a month without hot water my case was denied since they just figured out the water heater that AHS installed itself in 2020 and still under warranty is denied and not covered by the same insurance policy used 2 years ago!!!. I had to contact the manufacturer myself and got a replacement and still they are asking for $730 for installment. Nothing is covered by this insurance company. It is scam. I had another claim for my garage door with the same denial process. Even the Garage door company told me that they make us to charge you extras.

It's easy to submit a claim, and American Home Shield has done a good job thus far. The repairs are prompt. They get right to it and it doesn't take long for somebody to contact me to set up an appointment to get the repair done. Anyone that has come to do repairs has been fine too. Recently, I had repair people come out for my washer. They came within the window that they slotted me with, but they have to order a part, so they'll be back either Wednesday or Thursday to finish the job.