American Home Shield Reviews

I have two rooms where the light was flipping and Comfort Experts came in last month and fixed it. But they told me there was nothing wrong with the electricity. I just have to replace the fixture of the light. I had the LED lights in there but the tech told me that whatever was connected to the electricity burned out. So I had to replace the whole lamp and put a new one in there. He said if I change it and it keeps doing the same thing, to reach out to them again.

My experience with American Home Shield is normally good. It’s just sometimes they give you companies that are small that aren't as professional and thorough at work. I had somebody go out and do my AC tune-up. Paying through AHS, I get it once or twice yearly. They sent a guy and my wife said he looked about 80. He went out to my backyard and looked at the AC for about five minutes and then said everything was fine and never went up to the attic, which for tune-ups, they're supposed to go up there. A couple of days later, my AC was not working at all. I had to go outside of American Home Shield and because it was hot, I called Allbritten Plumbing and AC place and paid about $785 to get it fixed. Another thing is that I pay an extra 25 bucks a month for the electronic protection and I tried to put in a report for a laptop that wasn't working correctly and it was damaged. AHS told me it wasn't covered so, I had to buy a new one.

We didn't think our HVAC unit was working correctly, so we had somebody come do the yearly check-up through American Home Shield. He said that everything was fine and it continued to have more problems. So, we put in a second claim. The same person came the second time, and my compressor was what was wrong and he replaced it. The only critique that I got from my wife is that he was not in a super big hurry. He had his own speed that he was moving in. He was polite, nice, and he didn't have any reason to think that he wasn't working or doing a good job. He just moved in a different speed than the rest of the world did.

Everything broke down at one time a year after I got AHS. It started with the refrigerator and it went to my oven and then went to my washer and my dryer. I have to pay $125 before they come out here so I was paying that one after the other. But after all, I think I came out on top and I thank God for AHS. When they tell you they're gonna come, they may not always come but I try to be understanding. One time, I got a little irritated with them, but I still held on and I kept calling till somebody came. Most of the time, they are pretty much on the time that they tell you they're gonna come, though.

I took advantage of getting our HVAC tune up and clean up for changing of the season and it went very well. Eagle Heating & Cooling came out and it took about half an hour.

When I initially called to find out some information, the young lady who helped me was knowledgeable. She helped me through the process as far as what I needed and what I wanted to get covered. She told me that if I wanna add stuff on later, I can do that. I used them when I got an email about my annual service so I went ahead and did the annual check-up. I logged onto my account and I submitted the request. The company, Air Patrol, called me to schedule an appointment and they came out and checked around the house for the AC unit. The tech did what he had to do and made some recommendations as far as us getting a little fence to close off the AC unit just in case our puppy goes over there and messes with something.

The claim process was smooth. I went on the website and scheduled a service for my dryer. Within minutes, I had a schedule of a service provider that was gonna come out here and take care of it for me. I was promised a window of 8:00 to 12:00 and the tech showed up at 8:05. He asked for a description of the problem and I told him what was up. It took him maybe 10 minutes to figure out what it was and a little longer than that to repair it. He had everything he needed right with him and he was out the door by 8:45. Everything's fine now. I've already done two loads of laundry. It's been two months since I got signed up with AHS and everything I'm having them out here for has been fixed right quick and done well. I'd recommend them to friends.

A-US Air Conditioning of Texas came out for an AC check. The tech, Corey, noticed that it seemed like my unit was running a little bit louder than normal. He said it looked like the compressor was about to go out because the voltage was at a 15-point-something when it should be running at a nine-point-something. I did another claim and he ordered the part. He said they would contact me as soon as the part comes in. He came back out a day or two later and switched the compressor. He explained everything to me and showed me the piece he swapped out. I noticed that the AC isn't as loud as it was. I haven't had any issues with AHS except for a dishwasher claim that I called in a few months back. It took a while for the part to get in and it took a little while to get that one scheduled because every time they were trying to do it, I didn't have anyone to get over here. It was just an issue with scheduling.

I had a service contract that lasted over two and a half months. The contractor who American Home Shield used said that they had to order the part and it was gonna be five to seven days. Five to seven days turned out to almost two months and at the two-month window, I was complaining with American Home Shield. They kept calling the people and asking them. They turned around and in five to seven days, that part came in. On the initial order, they claimed that the manufacturer didn't give them any timetable. They assumed that they had to build it. They could have told me that. If I needed to rent a refrigerator, I would rent one. But if they don't tell me anything, I wouldn't know what to do. They need to communicate. It was frustrating and it made me wanna switch companies. I have two houses and American Home Shield is better than the other company but that frustration made me say, "Well, are you?"

I used AHS for a tune-up on the AC and switching out locks. It was good.

American Home Shield’s service is fine, it's the farming out to different entities, and sometimes you have problems with those entities. I had a washing machine go out and it took several weeks. The way they do their business is they come out and look at it, order the parts, get the parts to the house, and have a technician come back out. My washing machine was two visits, but it couldn't be repaired. There were a few weeks I was without a washing machine, and I have three kids, so that was a problem. But I got a gift card for Lowe's to go buy another one. I got a new $3,000 washing machine for 100 bucks.

I had to change the locks in my house. I reached out to AHS and the day after, the rep had already found a third party to come to the house and change the locks. She sent all the information over and SmartLock Nevada came out. It was really nice and quick. They set everything up.

American Home Shield is great to have. The staff there are very responsive. They sent somebody out for a roof repair and that claim worked out well. For the AC claim to get the units inspected, I got three units and was informed by the guy that I have to put a claim in per unit which I don't agree with. If I have to pay $125 per unit to get it inspected, that's a bit much. He replaced a capacitor and I also paid them for that.

I had an issue on the hot water heater so I filed a claim over the phone. It took two weeks to diagnose and fix it and then the problem still existed. They put a part in but found out that they should've put another part in. I had to wait another two weeks for the problem to finally be resolved. But they were real professional and nice.

I had an ice maker that was messing up and a washer that had a problem. I filed claims online and AHS responded quick. They had to order parts on almost everything right away and then when they got the parts in, they ended up having to replace it because the parts wouldn't release. They replaced the unit and it's all been done. AHS did a great job and took care of everything.

I requested for a dishwasher repair for my most recent claim and it was easy to submit but I've been having issues getting someone to come see the dishwasher. I submitted it on April 22nd and no one's seen it yet. I called yesterday and AHS is supposed to be sending a different company. The contractors have all been very helpful and friendly but right now, I'm not sure that the service is worth it.

American Home Shield is very responsive. When I logged on to the website, it said it was time for my air conditioning to be tuned up free of charge. They set it up with this company to come out. The company was supposed to be at a certain time, but I had to call and ask them when were they coming. They ended up showing up at 6 o'clock. The guy said, "I can also put a damper on this area that goes to this one room if you want." I said, "Can you go ahead and order that and call me back?" But he never called me back to do the extra work that I was gonna pay him to do.

I scheduled a tune-up that American Home Shield promoted but the experience was not pleasant. When the guy come in, he said there was something wrong with the air and wanted to fix it. I called American Home Shield and they told me this company was not on the list even though I booked the service through them and they sent the company. I called them back but they never followed up. They don't care about the customers. It cost me $225. Also, the lady from the heating company told me that I needed to give them a good review. I give good reviews when the review is earned.

American Home Shield needs to get better people that they contract with to do the repairs. They like to put band-aids to fix issues, but it's gonna go wrong again in two or three months. If I'm paying all this money and something happens and my compressor goes, then they should replace it. If I pay $100 when they come out, it'd be nice if they fix it right, but they don't. Last year, we had somebody come out four times. American Home Shield is like an insurance company. They take your money but when it's time to pay when, they wanna fight you to pay. Some of the people they do business with are the bottom of the barrel.

I called up AHS and set up a preventative screening with one of the agents. It was fairly easy. United Air Temp came out and cleaned out the unit because it was full of dust and dirt. Also, they did some extra service that I had to pay out of pocket for. The person that came out was excellent. He walked us through and gave us information prior to just doing it. The coverage has been good to me and AHS does a good job. There was a time that they set up a contractor that we wanted to set us up two weeks in advance. It was not within their policy so they had to reschedule another company and that was good.

With AHS, it's easy to get somebody out here in a timely manner. I had the maintenance come out for my heating and air and the contractor was great. I had no hassle on my first experience with them.

The vendors that American Home Shield uses the majority of the time are substandard contractors. They don't show up on time, they cancel appointments, and they're always trying to make extra money. One time, the vendor was late and never called anyone and then, tried to come back and say that the Freon won't be covered in the policy. They tried to charge me $130 per pound and it needed about 12 pounds worth of Freon. The whole thing was a nightmare and it took me a week on the phone with American Home Shield. A supervisor had to get involved. Another one was a garage opener and the contractor said it wasn't covered under the policy. Again, I had to get a supervisor involved and we got an independent third party out and they verified that it was covered. I'm a landlord and I have several policies. I pay thousands every year for these warranties but doesn't seem to matter with American Home Shield. They don't seem to have any respect for customers.

Our water heater wasn't giving hot water and we called American Home Shield. The tech came out and he looked like he knew what he was doing, so we were fine. Then, we had the one that installed our water heater and the one that just came out. We were very happy with them, but we're still continuously having problems with the unit. We're not getting the full force of the water and it doesn't heat up so they have to replace the whole heater. We called back and we had to pay $100 out again for them to come back out because they said that 30 days already passed. Also, the company that we went through is telling us that we have to pay them $800 for them to install the replacement and that's what the delay is right now for us.

American Home Shield agreed to replace my water heater because of internal leakage but wants to charge me $1,108 to reconnect the water, gas, and exhaust lines. They are calling these connections modifications. I have spoken to several ** women from AHS who were incredibly hard to understand and they kept saying the same thing about these lines being modifications. Avoid this company.

American Home Shield is effective and the contractor for the AC maintenance was perfect. The service is expensive though.

The AC company did a good job. They were on time coming out for the free service and ended up having to do other work. The unit had a freon leak and I had to pay an additional 125 for them to do that particular service. American Home Shield is a very reliable company. You get what you pay for. It's convenient if you're not too handy. I no longer have them but it wasn't about their service at all. It was about spending 80 bucks a month for something I barely use.

It's easy submitting claims to American Home Shield through the internet. I get the time and the name of who's coming out and the phone number. A-US Air Conditioning of Texas was very good. They had to come out a couple times because my air conditioner wasn't blowing cold air, and they needed to add Freon one time. Then the second time, they had to unclog the overflow line. AHS is a good service.

American Home Shield sent Smart Lock to change the locks. We were really impressed with that. We thought the tech would be here for a while. He was here in and out and had everything taken care of in like 10 minutes. Also, the customer service reps at AHS have been really good about trying to help us. The only thing is it’s taking so long to order parts for our stove. I talked to a rep yesterday, and she said she still doesn’t have an ETA for when the part is gonna be here. We've been over a month without stove. That's not really their fault because they're trying to get it. They're trying to get us a new motherboard. It's just they don't make the parts for the stove anymore.

I was able to sign up with American Home Shield online, download everything I needed and print it out right then. I was very satisfied.

Air Patrol came for a tune-up on the AC unit. They were very good people. I liked their knowledge and attitude. There was no upsell pressuring to buy something I didn't need. I've had them out twice. I said, "I don't want anybody else." American Home Shield said, "Okay."

I had some issues with my air conditioner. It started last year. The first company came several times to try to find leaks. I've also had companies come and do yearly maintenance. The one that was most recently done was good because they also found another leak. The tech went out to the truck, got the stuff, came back and fixed it. The previous company was out there four times trying to fix it. I felt great that the last company was able to find another leak that the other company didn't find. However, it's very hard to communicate with American Home Shield because their customer service people are not in the US. There's a language barrier when I try to call and make a claim.

One claim with American Home Shield was disastrous, and the second one was excellent. I hope that the excellent one would be the benchmark for future calls. The tech did a great job. The plumber before that was unreliable and unprofessional. I put in a complaint on them. There was another long complaint right before mine with the Better Business Bureau, where they worked on the house and left things loose and leaking. It was probably a very good thing that they did not do the work on this. But Fletcher Refrigeration, great job. They came out to service the air conditioner. It gets to be 120 around here. They found a wire going to the thermostat from the roof that was cracked and where the wire was showing. So, he replaced that. He did the same day as he serviced the refrigeration. I was very happy because it's air conditioning time right now.

We had an AC checkup through American Home Shield. We're going into the next season so we contacted them. The person who came checked everything and then they ran a wet vac to suck out the thing. It was really interesting because the day before he was gonna come out, our flood sensors went off. There was water there, and I was like, “Oh, my gosh! There's a guy coming out tomorrow.” It was actually our fault because the previous guy told us we were supposed to run the wet vac once a month, and we didn't. So, six months went by and it was clogged up. But it happened just in time and everything worked out.

It takes a little while to get things done with American Home Shield but for the most part, I'm satisfied. I have a dishwasher claim right now, and they're replacing it. Sometimes, paperwork doesn't go through like it should, which delays things. Sometimes, that comes through the contractor themselves or the people that are under their warranty service. So, it's not necessarily AHS, it's the people they're working with. But for the most part, it's a good company. The technicians they send out are good. When they have the parts, they put the things together. One time, I had to get my garbage disposal replaced. I love that the guy had the part and he just put it up and knocked it out and I really appreciated that.

They've done the HVAC tune-up every year and we always had a fine time. They scheduled well and showed up on time. Everyone was very friendly.

I got an email reminder from American Home Shield and I reached out just to get the tune-up for the house and then they discovered an issue once the techs arrived. When I called, I was given the actual company name as well as the tech's name prior to them arriving. Same Day Air Repair was the best service I've had from an AC tech company going through American Home Shield. They were super knowledgeable, professional, quick with what they did, and they weren't trying to upsell everything since they knew I was going through a warranty service. We had the capacitor issues and the showed us pictures of them testing the electric to show that they weren't correct. They swapped out the issue. Our unit has been fantastic since. Overall, American Home Shield is extremely easy to use and they're receptive when you have feedback or there are any questions that you need.

I've been with AHS for seven years now and my experience with them has been positive about 70% of the time. AC Wizards came out recently for an AC claim and they did a good job.

With having American Home Shield, it's nice to know I'm never gonna have to pay more than my copay for the repairs. The claim process is okay. Sometimes the lines are busy, but sometimes, they're not. The latest time I did a claim was for a washing machine repair. They contracted it out to Sears and they did a lovely job. My washing machine works great now. The techs were great. They got everything done and they cleaned up some coins in the bottom that who knew how they got there.

American Home Shield is great. I would definitely recommend them to friends, family members, anybody that's really looking for a good warranty for their home.

So far, American Home Shield has been fantastic. I had to use the service three times. I had a free check on my AC unit, I had a garbage disposal repair, and a pool repair. As far as submitting claims, I log in and do it online. Their website is user-friendly. I like it. The techs came, they did what they were supposed to do, and they were very professional.

Family AC Service Solutions came out and they did the maintenance on our air conditioner. They did a good job. They cleaned it out. They vacuumed and they sprayed some stuff in the thing to make it smell. We've also had to have techs come out for our washing machine. They took down the model. We told them what the problem was and they ordered the part. They came back. It was still leaking, so I called them back. They sent somebody out again. He looked, and he said, “It needs a new hose.” They ordered new hoses and it's not leaking now. But I had to pay for that one service call. For the service call, it's a little bit expensive because I also pay a monthly fee for them. I have to pay for the service call on top of that, which, is too much.

I received an email from American Home Shield that they were offering a check-up on my air conditioning system just to make sure everything was working properly. So, I called American Home Shield to have them do that, which I think is great idea. Everybody should have their air conditioning checked before things go bad. My system is new and Gibson's Air Conditioning & Heating was the company that works with them for the maintenance program.

We have used the service several times and it's worth it.

American Home Shield is a very smart investment and it will give you a certain amount of guarantee that they're going to correct things that are gonna occur over the time that you're on your own. I had spring maintenance done on my air conditioning unit. It was very easy to submit the claim with AHS. I was notified that the contractors were assigned. I was then notified that the technician would arrive at a specific time, and the technician contacted me 30 minutes prior to his arrival to let me know he would be there. He had been to my property before. So he was familiar with my air conditioning set up and I was comfortable with that particular service assignment that was given to us. He checked the air conditioning handler up in the attic, went outside and checked the AC unit, and also checked for the heater to make sure it operated correctly. He said everything looked like it was in order.

We had our air conditioner cleaned up through American Home Shield. They sent me an email and I responded to it. They sent me an email and a text to tell me who was coming. Fast Response came and they did a good job. They tuned up our air conditioner and looked at our connections between the air conditioner and other things like the furnace and other stuff in our house. Overall, the service is good. They're very timely and quick to respond. We had some issues with our furnace, and that took a long time. So, it was surprising. It seemed like it was couple of weeks before we had somebody out, but that was because they were ordering equipment. Other than that, everything has gone well.

They came out and checked the AC unit. The technician did a fantastic job. He said a lot of things and was very informative.

Dudley's Heating and Air Conditioning came out and did my spring maintenance on the AC unit. But we were having problems with the outdoor unit. It wasn't shutting off. It was constantly running. They fixed that for me too. Our dishwasher also went bad. AHS sent a fellow out to try to fix it but he couldn't get it fixed. So they paid for the dishwasher.

There was a free service with American Home Shield for an AC checkup. When the contractor serviced the unit, they found that something was wrong with the compressor so they had to replace it. I like their attention to detail and them following up and making sure everything was done correctly. If not, they were able to resolve it within 48 hours. I also like the fact that it's not a lot of out of pocket. It's 125 bucks. That is a saving grace especially when you start talking about appliances that are $3,000.

I called American Home Shield last time because my AC was not cooling my house effectively. The tech had to clean our outside unit and flush out the system. He has to come back because I haven't called him to clean the actual AC motor in the garage unit. When a guy came out and fixed my washer, he did a great job. The techs were great.

The most recent claim was one that American Home Shield initiated. It was an AC maintenance ticket. They initiated that, to try and keep me as a subscriber. The contractor did their maintenance. They serviced the outside. They ran water on the condenser unit, could tell it hasn't been cleaned in a while, ran his checks on the thing upstairs. The time before that was on the stove. It was a year and a half ago. We were never able to secure the parts for it. And they had to just buy us out. They sent us $1,200 so we could buy a replacement. It wasn't enough money to replace it, so we had to take other measures.

My experience with AHS has been very good. I used it to rekey the locks. The tech who came out was friendly and responsive. The claim process at AHS was really good. When I called in, they were very responsive. The system seemed to be set up efficiently. We didn't feel like we were gonna get the runaround.

I had a recent claim with AHS for my dishwasher. The techs came out and adjusted the float deal thing and replaced the float and reset the heating element. Everything's fine now. I also had a claim for the hot water tank and we had to wait four days before we got another one. They had to wait for the approval. The only thing I didn't like was I didn't get to pick my hot water tank. The company also charged an extra 100 odd dollars for a plastic piece. If they had put the original one back in there, I would not have had to pay that extra money out of pocket.

A technician came out and did a pre-season checkup on both of my areas. The guy seemed knowledgeable and I asked him a couple of questions about what he thought about other ideas of bringing down the power usage on the AC.

I had the AC checked before summer. The techs didn't try to feed me a lot of crap. They didn't try to sell me stuff I don't need. They just did what they gotta do and made a couple of suggestions. The techs that AHS has sent have been professional and courteous.

I've been with AHS for a while. It's convenient and easy to make a claim. I had a leak in one of my bathrooms recently. SDL Plumbing came out and they did everything that I asked them to do. They fixed everything that I needed to have fixed. Everything is good now.

I called American Home Shield to have my vent fixed because it keeps dropping out of the ceiling. I had this Asian lady I could not half understand what the heck she was saying. She said I was gonna have to pay $150 to get someone to my house. I told her, "Forget it and I'll do it myself." So, I got up there myself with a piece of tape. I wasn't happy with my experience. I won't recommend the company.

I sent in my first claim with American Home Shield for a re-key of the house when we first bought it. The key guy who showed up was very knowledgeable. He was very upfront and honest about some of the things that would cost extra, and I respect that. He said he could still do it, but if I wanted this done, I had to add another 60 bucks. That was fine with me. I have seven locking doors and a lot of French doors on the back side of the house. So, it was no problem. He took care of all that. The key guy didn't reset the keypad one, but he did the lock inside of it, which was a little extra because it was a little tricky.

I had a very difficult time when American Home Shield denied me a claim when I had to replace an oven because I went ahead and did it after waiting for so long. But other times that I used them, they've been very good. The other thing is with their call center. It’s very, very difficult because every process is, “Oh, we're escalating it. We're escalating it.” Then that'll be another five days and you call back in another five days, and they say, “No. Okay. Now it's gonna get escalated,” and that's another five days. So all the processes end up going on for a very long time. It was very frustrating to deal with them.

I filed a service request for the AC tune-up. I contacted American Home Shield through the app and I didn't like it. It was not in detail about the service that was rendered. They just indicated to me that they gave me a checklist of what will be done. But when I looked at the service, it said that they were clean or replace the filter. That was not done. So it was misleading. But the contractor was very nice and thorough.

I used American Home Shield back in the winter when I wanted my heating service tune-up. The provider that they used was horrible. He said he was gonna call me back but never did. He was also talking too fast. The other 2 instances that I used American Home Shield, they used different companies that were excellent. One was for a leaking toilet and the other was for my air conditioning unit that wasn't cooling. They came right away. The one with the air conditioning was the best because of their communication. They found I needed something that was causing my air not to work and they took care of it right away.

A contractor conducted a free AC tune-up that American Home Shield had offered so that the ACs last longer and they don't have to replace them. The scheduling process was confusing. I did it online and got an email saying when it was gonna happen. I wasn't available then so I called. Someone representing the company told me that they hadn't talked to American Home Shield, that they just booked the appointment without talking to them. They told me they'd get back to me on the scheduling.

The locksmith came out to rekey six of my deadbolts on my house. She was knowledgeable and able to answer a few of my questions that I had. She was in and out within 30 minutes. I told her that I recently just purchased the house. The key would get stuck or wouldn't turn the lock. When she rekeyed it, she added a little oil to it to make it work perfectly. So they open easy now. Overall, American Home Shield is a good service to have as backup because they cover different areas.

I submitted a claim when I needed to get some work done on my refrigerator and American Home Shield immediately sent it to a vendor. American Home Shield has a large variety of technicians and it's all local. I've had them anywhere from a married couple deal with my air conditioning to a gentleman with a heavy European accent. They were all professional.

I've had two claims with AHS, one for the AC and another for plumbing. The technicians were simple to talk to and respectful.

American Home Shield is easy to use and I get quick service. Clovis Heating and Cooling recently did an annual check-up on the air conditioning unit. They did their work in a speedy process. The technician had an older member with him who he kept degrading but other than that, it was fine.

The claims process was a little bit slow, but it was expected for the job that I had to have done. I had to have a water heater replaced. The tech had to update the installation to meet the codes. So it took a little bit longer than expected. But overall, I was very satisfied with the job. The tech was very efficient. He kept a well-kept work area and he was very friendly and very efficient in the work he did. I was unhappy with the price but it's been so many years since I've dealt with water heaters that I wasn't surprised.

Home Shield sends me something for HVAC, making sure the HVAC is functioning properly. Their contractors are good. I only have one weird experience with my washer and dryer. When I called about the washer and dryer, the guy was rude and he said, “It’s water in it and you have to get the water out.” I told him that I couldn't lift it. So that was not helpful at all.

American Home Shield offered a check-up service on the air conditioning system. CamAire had been here in previous years for American Home Shield so I was happy when I saw the same guy. I also had a water heater replaced and those two guys that worked on it were highly qualified. It was just the response time from American Home Shield but other than that, it works and I'm happy. My air conditioning and heating system is over 15 years old. If you price the cost of a new air conditioning and heating system, which is significantly less if you go through American Home Shield, I can pay them for quite a few years before I equal the cost of a new system. When my system finally falls apart, I'll be saving money by having been with American Home Shield.

American Home Shield sent me a solicitation to service our air conditioning unit for the season. For a $100 fee, they would send service personnel to check out the air conditioner and they listed all the different steps that they would take during the service appointment. Within 24 hours, they sent me an email telling me the name of the company that would be the ones that would be servicing it. Then I got a call from the service provider and they scheduled to come out almost immediately. That was very timely. The price was fair and I got my money's worth. I would certainly be willing to continue working with American Home Shield in the future.

Absolutely do not recommend this company. They will not fix your appliances. I spent 4 months getting the ridiculous run around from the company about my refrigerator. I spent Labor Day, Halloween, Thanksgiving, Christmas and New Years without a refrigerator and when I finally threw my hands up and went and bought one they told me that it was my fault because I cancelled the appointment on Jan 2. No apology, they will never replace anything. They will replace minor parts and that’s all. And you always have to wait at least 1-2 weeks to get a technician to your home. They literally scammed me out of my money every month.

I took advantage of American Home Shield's home rekeying. It was efficient. I did the request over their application. It was easy enough. The tech was pleasant and professional.

I called American Home Shield to request the free tune-up that they offer but in the meantime, the equipment stopped working. So, I called them to ask them for someone to be here to do both things. American Home Shield told me that it was not possible to do the free tune-up and the checking of something that already failed. I said, “Okay. So, just send me one technician because the AC is not working.” The tech was very professional. He was checking everything. He asked me what happened. I explained exactly the same as I did to American Home Shield, and he started checking up and down and outside.

I have some wonderful experiences with American Home Shield. They're a great company.

Every time I called American Home Shield, they took care of whatever I had a problem with. I had a claim on a water heater. They replaced it. They always inspect my AC unit, too.

My AC wasn't working. I reached out to American Home Shield by phone, and my customer service experience was great. It took longer to get everything done because the repair guys came in a week, and they had to order parts and come back.

I was thinking about letting AHS go this year because I didn't like the way they wanted me to pay for a technician to come out. My most recent claim was for my heater. The technicians were fine but there was some part that I have to pay out of pocket for, which I didn't have at the time. But I had to pay it anyway because it affected my air conditioner. I had to pay 100 plus another 300.

We couldn't get the self-cleaning oven to work so a tech from Crispy Air & Heating came out and checked it out. He did something but it still didn't work right and they sent him out again. I called him and he said he didn't have to come out and he never came back. I called AHS and said he has to come back. I called him directly and he said it's a non-warranty part so there was no sense even doing it. That's where I left it. The tech was nice enough but he should have got back to me before. He didn't really do much the first time he was there. Also, when the contractors come out, sometimes they're trying to sell you a little bit on things. But I'm happy with AHS. They have been on top of it and the contractors have always contacted us at a reasonable time.

We've been paying AHS for four years and yet they barely cover anything. We had to get the compressor replaced for our air conditioner and they only wanted to pay 2,000 and offered a 30-day warranty and we would have to pay the rest. We've paid enough money to where we should not have to come out of our pocket with anything. Also, the contractors that they send out are always trying to sell us something. We've had a contractor come out and look at our air conditioner and told us we needed to replace the whole system. We called another contractor out to take a look and all they needed to do was flip a switch. We called Home Shield and told them the people that they are sending out to us don't work for us. AHS is a waste of our money and I'm thinking about canceling.

I did my air conditioner service for the summertime and the guy from May's Air Condition was very professional and courteous. He did a great job checking everything out and explaining. But I don't ever wanna use Mike's Heating and Air again. They told me a storm hit the motor on my HVAC and knocked it out. They said that over the phone without even looking at it. So American Home Shield didn't cover it because they said that was the force of nature and they don't cover that. We had a storm that night but they can't tell me it was a force of nature. I said it just burned out and they couldn't tell me otherwise it was. So I said I want a second opinion. So, AHS sent out May's Air Condition and the guy troubleshooted it. He said there was no way in the world you could say this was a force of nature, like the lightning hit it. They just assumed that. So AHS covered it after that. But I shouldn't have had to go through that.

I have a separate septic system and American Home Shield worked with me to get that replaced. The contractor changed it out within the same day but the pump had to be ordered so I had been for about a week without it. Then it took another week for the pump to come in because it wasn’t in stock. And because we're on a separate well system and septic system, I had to get my septic tank pumped again. And American Home Shield did not pay for that. Since the pump, my washing machine went out and I got that replaced. They gave me a credit for a certain amount, which would have been something similar to what I had, but we wanted something a little more advanced or was a higher quality or better product than what we had so we paid the difference.

DO NOT TRUST THIS COMPANY. I have been a client with this company for over 3 years. Today was the final straw. Every claim you make, this will do everything in their power to deny your claim. They will attempt to use every loop hole possible. Whatever value you think you may be getting from this company - in the long run, it will cause you wasted time, frustration and money. You will never be able to speak with a true supervisor. Every single rep is outsourced and out of the country. They will provide a million excuses and call backs but at the end of the day - you will not get what you want out of this company. Waste of time and money. They look great on paper but this company will never act in your best interest. Avoid them at all costs.

My experience with AHS has been positive. They were efficient and friendly and did a good job of getting things set up. However, my air conditioner claim was a bit of a surprise because we paid the $100 deductible and we ended up paying $300 more for some parts that needed to be replaced that weren't covered.

We sent in a claim. The techs said that we had to have certain things on our air conditioning replaced. They told us what needed to be replaced. And I went ahead and agreed. But I haven't heard anything from them. AHS said we had to wait for the ones that are supposed to do it to call us.

So far, the techs that AHS has sent have been fine. A little bit more personable than your average run-of-the-mill guys. They didn't impress me as somebody who is shady.

I love AHS. It's like having Superman, like a superhero cape over my house. I had a pre-season check for my AC recently and AHS was on top of things. They even texted me and let me know the tech was about to show up. They're very good.

I had my AC checked for maintenance recently and it was a good experience. So far, AHS has been so quick when I do my orders. I've only called them twice in three years. But when I needed them for my AC, they were very responsive.

Yantra Air serviced my air conditioner recently and the techs were fine. They did a good job.

We took advantage of their free AC service. The techs were professional and efficient doing it. It didn't take very long.

My recent experience when I submitted a claim with AHS was excellent. It was for my annual air conditioning tune-up service. Hansen Mechanical came out and they were great. They've been to my home three times now. They are my preferred services that they deal with for air conditioning, heating and cooling issues. I've never had any negative experiences with AHS. I had my dryer that had to be replaced one time. They sent a person out and they replaced it with a larger tub. Another time, I've had my refrigerator that the ice maker wasn't making ice properly and they sent a company out.

I just moved into the house, and American Home Shield sent an email recommending to get the locks changed, which is something that I needed to do. It made it easy that they gave me an avenue to do it, and I used that to my advantage. I did it by phone, and it was a smooth process. The guy was very helpful too. Everything was communicated well, so I had no issues. I was able to drive to my house on my lunch, then he changed the locks, and I was able to make it back before my lunch was over.

American Home Shield sends me an email every few months when it's time for my HVAC or my furnace to be checked before the seasons change over. I scheduled the appointment for a routine maintenance through them and had it done. The service people were professional. They did the job and put Freon in. I ended up finding out that we had a deal going on with them where I could get my two HVACs replaced for half the price. They were both 15 years old and they weren't completely broke down, but at some point in time, I was gonna have to replace them. Since I had the finances to do it now, I did it now. American Home Shield can save people money in the long run.

American Home Shield offers a promotion to have everything checked for the summer. They make it really easy on their app and I do it every year. The guy from Austin Heating & Air was very professional. He introduced himself, explained the procedure that he was going to do, then he performed them. He explained where my air conditioner is at, then he wrote a report and left. It was really fast.

The service company initially came out just to do the routine service on the AC system, but while doing that inspection, they found that one of the capacitors needed to be replaced. They let me know and we contacted the American Home Shield and set up the work order for it. The techs had everything they needed, and they replaced it that same day. I haven't had any problems since they came. Overall, American Home Shield provides quality customer service and they have good contractors. It's been worth signing up for the coverage.

I was in the schedule for the annual AC review thru AHS. I have two ACs, so I had to call them back up and schedule a second appointment and they handled it. The techs showed up on time and they were very knowledgeable and informative. With AHS, I'm covered for anything that goes awry and I can call them up. The cost of their service is pretty expensive like everything else. But you get what you pay for. If you have an electrical line, a sewage line, plumbing line, a dishwasher, or a dryer, that goes out, it's good to have the warranty. They repair what went out or they replace it.

I had a tune-up on the air conditioning thru AHS. The tech was great and the service was good.

Before the winter and before the summer, for $100, you can get somebody to come out and check your air conditioner thru AHS. They test something with the machine but they don't do anything, not even replace the filter. When the guy that came out, I wasn't impressed. I had to tell the guy about what were on the list of things that he was supposed to do and he said no and that he only had to come and look at it, then he would leave. When I called AHS, I explained what the other people said and they immediately got somebody else who said that they would do more.

I've been with AHS for over 30 years and I've never had a problem with them. Recently, I had my washing machine go out. They sent a technician in to look at it, then they ordered a part. When the part came in, he put the part in, but the washing machine still didn't work. So, they replaced the washing machine for me. I upgraded a little and paid a bit out of my pocket. I'm very satisfied with it. But I wasn't really pleased with the tech who came out. He was rude and hard to understand. But that doesn't make me feel any different about American Home Shield and it just may have been me.

American Home Shield offers an AC tune up once a year. The technician who came was very good. However, for quite some time, there are areas that I'm not pleased on. I had my water heater that they didn't take care of that they should have had. They had some company come out saying that it needed all this stuff, but it didn't. It was fraudulent. I had a gas company out here and went to the city for what was required of the water heater. They were saying all these things needed to be done. It was 28 days without any hot water. I ended up going in and doing it on my own ‘cause their company wanted all of this. It was a very frustrating experience from beginning to end.

American Home Shield has been great for the years I've had them. I go online, log in to my account and tell them what's wrong or what appliance is not working. Within 24 hours, someone calls me and sets up an appointment to come repair whatever needs fixing. I got a new washer out of them a few years ago. The company they sent to repair it said it was not repairable. American Home Shield gave me a list and I selected one.

American Home Shield has been freaking awesome. The difficulty for us is because we're so rural, most of the services we get come from Palm Springs or over by LA County so it takes them two hours to get to where we live but I've never had an issue with American Home Shield for all the services I had like water heater, dishwasher, refrigerator, washer, and dryer. The guy who did the AC tune up was very polite. He showed me his card and went straight to work. He walked me through what he was gonna do. He tested the condenser and told me mine was a little bit lower than normal. He washed the unit out and checked my air filter too. He recommended that I go back to the cardboard filter and said it's better for the system. I have the washable ones.

American Home Shield periodically sends me emails when they got deals for heating and air conditioning maintenance and free tune-ups. The last time that I had anybody do anything with my stuff, it was the email they had put out with the free maintenance and upkeep where a repairman came out and did the annual maintenance on my heating and air. He was very thorough and let me know everything was looking good. There were a few things that I needed to be aware of in the future, but there was nothing major that was pending right then and there. He cleaned the unit itself and replaced the air filter.

American Home Shield is a good option to have. They haven't let me down so far. When I scheduled a check for the air conditioner, a repairman came right out and went above and beyond.

They've came out on a yearly basis to make sure that our air conditioning was still running good and do free check-ups. The technicians were great. They talked us through it and checked the air filters after they checked the fan system for the air conditioners. They checked everything out to make sure everything was good. The only thing was that I wasn't getting American Home Shield directly. I was going through a second party. They were from another country. But it was okay. It got resolved fine.

Good afternoon, I spoke with Rebecca, and she was very knowledgeable, I start my coverage on June 1st after of course the 30-day waiting period and I'm receiving a $100.00 discount, and my monthly payment will only be $62.65 per month!!! My former Tower Hill Insurance, through D.R. Horton was out of sight, it went up $800.00 from last year, good bye..

This company has screwed me for the last time! Our water heater wasn’t heating and AHS sent someone out three separate times before finally deciding to replace it. We went about a month without hot water, then had them jack up our out-of-pocket amount to replace it. All kinds of charges to “bring it up to code.” We called a reputable company who confirmed that the charges were bogus. So I complained and we were offered $500 to use the company of our choosing. The heater and labor was over $2,500! They wouldn’t budge off the $500 even though there’s no way we could even get the heater for that, much less the labor. So we canceled this “warranty” and will warn anyone to avoid them like the plague. They took our monthly premiums for 10 years and this is the service we got for it.

My claim experience for the HVAC was excellent. The tech was great. It wasn't getting hot anymore in the house. However, one time, I got a particular plumber and he was horrible. He never came out and they had to deal with a different person.

The people AHS sent out here last week were phenomenal. I was having an issue with the air conditioner and they were very good at what they did. One time, AHS gave my claim to a company that was in Tampa and they didn't wanna come out this far. But they got me somebody right away.

Everything was outstanding when Max Cool Air Conditioning came out. It was for a maintenance thing. Anything I've ever called AHS for, they've always been prompt and they made it happen, so it's saved me a lot of money.

During the few times that I've used AHS, they've been very attentive. They advised me of any upfront fees in advance. The contractors that they have used to complete the work, I've been pleased with them. Filing a service request for help has been very easy and low maintenance. The techs were very respectful when they came to my home. They did what they said they were gonna do and called in advance. I am very pleased with the service I've received from AHS thus far.

My first claim with AHS was for a rekey service and it went smoothly. The second claim was for my HVAC which was not working. They came and I asked them to replace it because it's been an old system. But they gave me a bigger quote so I couldn't proceed to replace the HVAC system. The service fee for the rekey service is good. But for the HVAC, what's the point of having a warranty if I'm going to pay $10,000?

I've had AHS for a few months now. I used them for a home service regarding an AC and my most recent claim was for my water heater. I had them come out to make sure there was no leak. Their cost is fair because a lot of times, the $100 I pay initially is a little steep I feel for some of the services. But the quality is decent.

My experience with AHS has been good. I've reached out to have a number of things in my house maintained or repaired. And they're usually fairly timely about scheduling someone to come out and having the work done. The price is affordable for me too. I'm content with my service. Recently, I asked for someone to come and tune up my air conditioner, which was a free service they offered. The tech was kind and knowledgeable. He was clear about what needed to be done. He said, "Point me towards the unit and I'll get my work done." And it didn't take very long. It was about an hour and he was on his way. It was a quick process.

I had a home check-up for my AC. The techs found some bad contacts and they replaced those, which was an additional charge. They seemed to have everything together and they seemed knowledgeable and professional to me. They were very concerned about making sure they didn't make a mess. And what little bit they made, they cleaned up. They changed my air filter too.

TCA HVAC came out recently for the AC for a preventative maintenance thing. I made a phone call and put a claim in. It was fairly easy. The gentleman who came out was very reliable, friendly and professional. We told him that the Freon levels were good. He cleaned it. However, we run into some issues from time to time with AHS. I had a vendor come out and he was a shady vendor. It was a lot of headaches and a lot of things were left undone when the vendor left. And they took the vendor's word for it.

I had a regular check-up of the air conditioner. I got an email saying that I could do it. I clicked the link and then I booked it. I had a very good experience.

When the contractor came, they looked at the AC and told my mother what she already knows, that the AC is an old unit. But they didn't do any maintenance on it. My mom knows that they have to do maintenance on it. But she expected them to do at least a maintenance.

I got an appointment with the contractor via American Home Shield. The contractor came out within a couple of days. The guy was very efficient, courteous and thorough. He explained everything to me. If I needed to do anything, he would put in next contact what they would do.

The AHS process of online ordering for service was really good. I had my AC for the summer checked and the service person they sent was very personable, friendly, and efficient. He was knowledgeable and professional. Also, I never had a company that AHS sent out to do a service that I didn't think was pretty good. I'm not a technician, but what they were telling me was consistent with what I had heard, or any issues I had, they addressed.

AHS offers an incentive where yearly, you can get your air conditioner serviced. The company that they used called me then we scheduled their visit. When the techs came, they cleaned the unit outside and the unit inside. I also bought filters so they could change them. Whenever we have claims, AHS tries to get out as fast as they can. But it'd be nice to have a 24-hour because the first time I ever used them, I had a leak and it was Christmas. Nobody wanted to come out at the time but a leak is a major problem.

AHS sent me an email that it was time to do the maintenance check on my AC units. So, I did the scheduling on their website and it was very easy. Then the tech came and did the summer check on the units. I have three units and it took him less than five minutes to check them, then come back and tell me that everything was okay. There was not enough time for him to go over the three units within five minutes and he did not have any time to unscrew any screws or check anything from inside. So he just checked up if the fans were working and that was it. Luckily, everything is still going fine.

My air conditioning wasn't blowing out cold air and the tech from May Heating came out. He told me what he was gonna do and let me know his findings. He took care of the problem. I told friends how fast American Home Shield comes out to serve you and the professionalism of the people that come out. I like being able to just call someone if something goes wrong.

American Home Shield has been good when I need them. They cover major components in the house and a very wide variety of things. They're an excellent company. I would recommend them to anybody who does not have any coverage on their home. The contractors get the job done. I just called today and I was assigned United Air Temp. So, they're gonna get back with me. They're supposed to call me in 24 to 48 hours to schedule an appointment.

Initially, we had AC Wizard come out for a tune-up. They thought there was an issue with the coil for our upstairs AC units. They told me I had to call and get another appointment. I called American Home Shield after we got back from spring break activities, and they sent out Heritage Air. The repairman checked it and let me know the coil was only at 50% capacity. He said, "We'll probably lose it to AC Wizard because they came out to do the initial look."

I've only had to use American Home Shield a couple of times and one of them was for an air conditioner checkup to see if it’s working. The technicians were super friendly, on time and communicative. My air conditioner wasn't working great when they came out. We hadn't had to use it much but they realized it was low on Freon and topped it off. They did a great job.

The service for the AC check-up was very timely. The repairman had two things to look at. He had the air handler plus the AC unit. He spent his time, did a thorough job, and even changed my filter. But I had to use OneGuard last year in July and was not happy. I understand that July is a bad time for ACs in the valley but being without my AC for three weeks was ridiculous.

American Home Shield has been very quick and reliable. They cover major appliances. I tell them what I need for service and the amount of time for the person to come out is usually a couple of days. I like how fast someone comes out. I recently called when the fan in the unit wouldn't shut off. They sent me different contractors at times, and one of them checked up on the unit to see how it was functioning and said that I needed a new part for it to get the fan to stop. But he couldn't do it because he was there for just the checkup, and it needed another authorization to do that. It took a while because they had to order a part. The repairman said there were some fuses in the unit that needed replaced and he did that.

Having American Home Shield, I'm not having to worry about things breaking down and having issues. Recently, A-US Air Conditioning did an annual maintenance on my unit. The repairman was there on time and explained everything he did. He called American Home Shield, explained that the freon was low, and put in 2 pounds of freon.

American Home Shield set up a tune-up of my AC system for me and I'm very happy with it. The technician was very thorough.

My experience when filing a claim with American Home Shield has not been the best, but they do get it done, eventually. You gotta get to the right person who can direct you in the right area. I recently did a claim on my ice box. They came out and replaced the icemaker in it very quickly. I also used American Home Shield for the dishwasher and tune-ups on the air conditioner, and the technicians have been very good.

American Home Shield sent me a deal for my air conditioner to get checked out. A contractor came out and checked it. I had two issues, and they fixed it right away. Every time a contractor has came out, American Home Shield has taken care of everything. It doesn't cover everything, but if I have a leak in my house, I can call them, which I did when I've had two leaks in my house. They took care of sending somebody out to look at it, check where my leak was to get the leak repaired. They sent somebody out to dry out the sheetrock. They ripped up my carpet that got wet. Also, if my air conditioner goes out, they'll come out and replace it. I only have to pay my 100 bucks which is a very minimal cost to me. I don't like having to pay that big lump sum, but it's still under 1,000 bucks for a year. If I hadn't had American Home Shield, I would have spent more than that 1,000 bucks already.

Occasionally, American Home Shield sends out notifications that you can get an air conditioning-heating system inspection for only $100. I took that offer and the people who they scheduled to do my service found some things wrong and they had to come back and fix them. The tech was a good guy. I liked him. He did both the inspection and the service itself, and I like that, to deal with the same person so you don't have to explain anything to him. It was a good experience. But I was confused about exactly how to use the service once I needed an actual repair done. It was difficult to get everything passed out. I spoke to two people and I had to speak to a third person in order to get someone who understood what I was asking and who took care of me and everything went well. So even though it took me a few times to call, the individual who I spoke with before the service was done was able to understand what I was saying and fixed everything.

I just bought a house and American Home Shield was included in the closing condition. So we used the warranty to change our lock. The process was pretty easy. I called American Home Shield, the contractor came in and changed the keys. They were super professional, friendly, and very nice. We'll definitely recommend them.

B&S came out for a check-up. The techs were good. They made sure everything was alright. I like American Home Shield's timing, they are professional and they stick to their word. Having American Home Shield is a good investment.

I did a rekey with American Home Shield. It was good. I made the appointment during the introductory phone call.

I submitted a ticket online and then spoke with American Home Shield because of my situation right now. The woman who helped me was very good. I lost my job in December and I called them to get some stuff done and take care of the account and she was just above and beyond what I ever expected the company to do. When I signed up originally, I scoured the internet before I chose American Home Shield. One of the reasons that I chose American Home Shield for the platinum package was because of the price. But after being a customer for two years, my rates went up from 74.99 to 94.99 and I only used them once in 2022 and 2023. So I couldn't understand why my premium went up when I hadn't even used the service.

The tech came out for a wellness check on the air conditioner and to get it ready for the summer use. We called American Home Shield to get it done and they also notified me earlier about it. The tech was some young lady and she said everything was good. AHS is a handy service sometimes. The only bad thing we have is, we're in a place in Florida and everything's got to come out of Fort Myers, Florida instead of around that area. Those people are three hours away. They need more local talent around here instead of coming so far away.

I've made a claim to American Home Shield on a couple of maintenance issues. We had some plumbing issues with the toilets as well as the shower drain. Somebody came out and took care of that. Once the job was started, they completed it within a few hours. American Home Shield is a really good program. It's saved me a lot in repair costs. The only thing that I would have a suggestion for is that, rather than paying monthly, I'd like to pay an annual plan and get a discount on that. So, that way, I'm not having it affect my monthly budget. I'm looking through the updated contract that they sent me that is supposed to be effective on the renewal on June the 5th. One of the things that I was looking at is that they do ductwork. I would love to see something like that covered because it's really costing me an energy efficiency.

Advanced Home doesn't know how to use their equipment. When I had real plumbers come in, we found out what was really going on. The guy that American Home Shield had a contract with said that AHS wouldn't cover my situation with my plumbing because I didn't have an outside catch, which I do now because I had to pay for all of that. The guy from Advanced Home couldn't even do anything. He charged me $700 to pull a toilet and then didn't do anything. He didn't even know how to find his camera with the reader. He gave me a location that was the exact opposite of where the sewer line was. He did not know what he was doing. I had to get plumbing to come out, and they knew where the stuff was and found everything. We found the plumbing issue, which I had to pay 7,000 out of pocket to fix. AHS needs to vet their contractors a little bit better.

The washing machine was out of balance. I submitted the claim with American Home Shield online. Everything went smoothly. The contractor came with the parts they needed, and finished the job quickly.

The contractor came out and did a preventative maintenance on the air conditioner. I like that it's every two years. I do the heating one year and the air conditioning the next year, and I keep doing that. So, it's every other year. I do it when I get American Home Shield's promotional emails like, "It's time you can do the free system checks."

American Home Shield wouldn't go to the vendor that Jet Mobile wanted them to go to. Finally, we convinced them. AHS couldn't get the part. It was a coil for my air conditioner and they were very obstinate about it. Companies have parts for their different things, and they sell them to a second market who sells those parts. They are original manufacturing parts, but they don't handle them anymore because the air conditioner itself is eight years old. I don't know how AHS convinced Rheem after my phone calls to them and my phone calls to Jet. He said, “We're trying to work with them, but they're being very obstinate about having to go through Rheem to get the part, and it's just not available.

I submitted a claim to American Home Shield for a repair, and they got back with me quickly and was able to get me a service call and have a technician come out and do the repair I needed. The tech was a really good local-based person. The dishwasher wasn't running. Something was jammed in the motor. He was able to remove that thing that was jamming the motor. I just wish that AHS would have an app. You got to call in and go through that setup. You could do it through the website, but an app would be easier.

I was getting my air conditioning serviced and American Home Shield sent May heating and Air. I reached out to AHS online. Their website was easy to use. I like how they advertised all the promotions that's going on. The tech was professional. He talked me through everything that he was doing through the procedures. He presented me with the grade of my AC and let me know about the pressures. I like the coverage with AHS. If they're not able to fix what is broken, then they would help buy another appliance or give me a discount on another appliances.

My experience using American Home Shield has been all right. I haven't had any issues with the contractors that they've sent. I've had issues with their evaluation and it's hit or miss based on the customer service rep that I speak with. One of the times, I had an issue with one of my appliances, and the person that I spoke with was not helpful. I asked them to get escalated. I got transferred to the retention team, and that lady I spoke with was extremely helpful and very customer service-oriented. She helped me out and got the issue resolved. Overall, AHS is very quick. Once you submit your claim, they're very quick to get a contractor out. With this particular complaint, the issue that I had took a little bit longer because I was going back and forth with the person I was speaking to on the phone before I got transferred.

I've had a very good experience with American Home Shield. I'd recommend it to friends. We asked for the service for springtime for the air conditioner. My wife said the contractor did a good job. Most of them are foreign-born, but they could speak English.

I used AHS to get keys made for the house and the tech who was sent out was fine.

I used AHS for an AC tune up that ended up costing me $100 and then that same week I saw advertisements locally for less than $100. Also, the tech said there is something wrong with my air conditioner, but that I have to wait until it went bad for him to fix it. I thought it was kind of ridiculous why he wouldn't just offer to replace the sticky valve then. I don't know if it has really benefited me, but there's a comfort in knowing I have it if something went terribly wrong.

They're pretty good about telling me when I should have my AC and my heating tune-up every year. I've had a pre-season check and the tech looked at it, gave it a good bill of health, and left.

My experience with American Home Shield has recently not been great. We had a refrigerator that broke and it took several months to get it repaired. We were without a refrigerator and it's a family of five. They sent several people out to try to repair it and we asked several times how come they were not replacing it if it's so hard to fix. It works now but that damage is done. I had to pay for a lot of food, eating out and finding different things we could do without a refrigerator -- even through the holidays. They did not seem to want to help us through that or see the urgency in that even though we pointed it out to them several times. But it didn't stop us from being a customer because I feel like at the end of the day, the warranty is worth having. If something breaks, knowing that I can get it repaired for usually relative ease and having the option to get a new appliance, although it didn't seem to work out for the refrigerator, it's worth keeping.

We requested service with American Home Shield for an air conditioning tune-up. The time before that, it wasn't cooling properly, and the repair people were able to fix it the same day.