American Home Shield Reviews

I love American Home Shield. I've been on the website, and it was easy to use. When I first got American Home Shield, it was 79, and now, it's gotten up to 93. Still, my experience has been awesome, except one time when my septic messed up. I had to go seven days because they couldn't find anybody to come out and fix it. They had to reimburse me my $100 and I had to get it done on my own. That's the only problem I've had though.

I've always been with American Home Shield, and their customer service has been good. They always respond promptly. We had a clogged garbage disposal in the kitchen, and it was fixed in a timely manner. However, I had one incident that I wasn't so pleased with. We have a double oven, and the glass on the bottom one was broken by accident. When we called them in, they said the only things they fix are things that happen naturally, not by accident.

When I turned our air conditioner on, it wasn't cooling at all. My wife works from home and we set it at 70 degrees and the house is still reading 78. I reached out online, and once American Home Shield established that Bast Heating & Cooling was coming out, I talked to Bast on the phone. They worked on my air conditioner, and they were quite prompt. They assessed what the problem was, fixed it on the spot and we've had no other problem since then. Overall, American Home Shield is reliable. They honor their contract well, and I've been very pleased with them.

Sears came out and fixed my refrigerator. It was building up a lot of frost and leaking on the inside. I did the service request on phone because it was very hard to do online. Another thing is the services that I've asked for, I can't get in my area with American Home Shield, which makes me wonder sometimes if that's what I wanna have. The prime example is getting emails constantly about setting up an inspection for the air conditioning and see how it's working, but when I go to do that, there's nobody that will come out and do it. There isn't a vendor that will do it in the area. The way I see it, what they're saying is they'll wait till something is totally malfunctioning, and then they'll come out instead of me trying to do a preventative measure.

I'm very happy with American Home Shield, but Myers was very deceptive in their business practices. The only thing that I have experienced with AHS that I wasn't happy about was my rate doubled without any explanation. But I continue to pay for the service because I like it. I've recommended AHS to multiple people, including family.

For the first four weeks, I felt I threw my money down the drain because I thought that I would get a reputable company that would have reputable people working for American Home Shield. But my perception was that was not the case. The first individual AHS sent out replaced one gasket on my refrigerator freezer that goes to the ice maker. Did that fine. The other gasket he replaced didn't do well. It caused more ice in the refrigerator than it should have. AHS sent out another one who tried to jury-rig the gasket that he had, played with it, and tried to order a new gasket. He ordered one that didn't fit my refrigerator freezer, so that caused even more ice. I lost $350 worth of food. The second guy that came from the same establishment broke one of the shelves in the freezer. It was a fiasco. And it took 4.5 weeks or longer for it to be done. AHS reimbursed me for the first deductible, which I was very appreciative of. But they didn't replace food.

Our experience with American Home Shield is a hit or a miss. I wasn't impressed with this experience that I had with the company that they hired to work on my AC. They need to make sure that they hire top-notch companies and not companies that aren't adequate enough to do the job so that they don't have to send out multiple companies to do the same job. My experience with them this last time was terrible. It took four technicians and two different companies to come out to my house. Three of those technicians were from the same company. I was ready to cancel my policy. It was the experience of the technician that they were sending out. I don't think they were very experienced. They couldn't have been more than 20. They were very young. I just don't think they were very qualified to troubleshoot the issue that I was having. None of them really knew what was going on with it.

We had an electrical problem. An outlet was sparking. So, we put in a request to American Home Shield and it took them several days before they could find someone to do it. It took like four days before they told us our job had been put with an electrician. Then once we got in touch with the electrician, it was like the very next day they came out. The technician was excellent. He explained why it was sparking. He was like, "I'm sorry, you would not have been able to fix this 'cause it needed a whole new section thing. It wasn't really properly put in." They had the parts there on the truck and they were able to fix it and everything was great.

American Home Shield is convenient and their prices are reasonable. Sometimes their coverage can go one way or another depending on the changes that they make from year to year. Also, they minimize the level of effort to find a service company to come and perform a fix for a certain thing. Sometimes their service providers are not the greatest or are far from the actual location of the home. But I appreciate that 8 to 9 times out of 10, they've been able to fix the issue.

I like the user-friendliness of American Home Shield's website. Using it was a simple process. The only issue I have is having to pay that $75 each time I submit a service request. But with what I get covered for what I pay a month, I can't complain about the $75. I've been with AHS for several years, which is why I don't understand why I'm expected to pay the regular amount that I'm being charged. I thought I purchased a promotion. But the promotion expired. So, now I pay $100 a month to get AHS. That is the only thing that makes me apprehensive about keeping the service. It's a touch and go with the $75 each service request. Because in one sense, I understand it. Because of all that is covered it, $75 is better than paying $600 for a new appliance.

I'm in Florida and my wife was visiting Maryland. We have a house in Maryland, too. During that time, my wife couldn't get around very well, and she keeps her medicine in the refrigerator. The refrigerator is about five years old. It had a year warranty on it because it was damaged when we bought it and when she called me, I said, "Okay, I'll call Home Shield and have them come look." So, I called Home Shield and I paid my $125 for them to put in a work order. A guy showed up and he opened the refrigerator and looked inside. Both sides of the refrigerator quit working. This had happened a day. I told my wife to unplug it the night before, and then leave it the next morning, and plug it back in. If it don't work, then I'll call and put in a work order. She had the neighbor do it for her. When the guy showed up, he opened the refrigerator, looked inside, and said it's still under warranty. He got in his van and left.

The furnace, I was told, needed some repairs. The first contractor that American Home Shield sent out was unprofessional and dressed scraggly. He went to my basement, and was there for five minutes. He came up and said, “You need a whole new furnace.” The contractor said they would send us a quote and they could install the week after, and it would cost this much.

The garage door was off-track. The garage door opener wouldn't work. You have to pull it out manually. American Home Shield sent Ace's and they came in and they wrote that they couldn't access it. They didn't call me. I was in the middle of doing construction. They said they couldn't access the garage door opener part, so they left and I got charged for the fee. They were in the garage. They looked at it and were like, "Oh, we can't work on this. We need to leave." They left. It could have taken five minutes to move the stuff that was right there, but they didn't.

The first 10 years with American Home Shield was great. Everything after that has been a hassle. It took me six years to get my refrigerator replaced. It leaked on the floor. I called AHS. Even the gentleman that came out and look at it said, "You know, they don't replace this. They don't wanna replace parts." Same thing with my air conditioner. Called AHS about it. They refused to fix it. They said that I had an animal that would have peed on the air conditioner. I live in a condo that we didn't even have pets. I had my father-in-law come out to look at it and it was when the guys from the association came to salt. They threw that salt down. Our air conditioners weren't escalated. So, salt ate away at the metal of the air conditioner because it didn't have a cover on it. But AHS said I had a pet and my pet peed on it, but we couldn't even have pets.

I had a toilet that started leaking. I called American Home Shield to get somebody to come out and check it, and it turned out that it was a cracked tank. So they could not fix it or they were going to have to replace it. The problem that we have with it is there's a shelf that's built in across the top of it, and it barely fits in there. So it had been hanging up and not flushing right. And when taking the top off, adjusting the apparatus inside, and putting the top back on, somehow it cracked the tank. I didn't do anything above what I've done many times before, but whatever it was, the tank cracked. AHS said it was not ordinary wear and tear, so they weren't going to replace it.

I had an HVAC repair service come out to do a tune-up because that's what I do twice a year to make sure it's running efficiently. They said there was an issue with it, so I contacted American Home Shield and I told them that my service technician had seen this issue. They said they couldn't do anything based on their review but that they'd send out somebody and I had to pay the service call. Their technician came back and said completely different to what my first guy said. He was terrible and a little bit rude. When I started to volunteer the information that I had, he didn't want to know what the previous guy had said and he was very abrupt about it. From that moment on, I wasn't comfortable with him.

Having the service for so many years, it has worked for me. I had some electrical issues in the house that they came and they fixed that. But in the past, I've had issues with a few of my claims. In some instances, I was not happy with the outcome. When we file a claim for anything, they assign a contractor to come and fix it and from there, American Shield completely relies on the contractor. They don't listen to the consumer and it should be mutual. That's where they fail. Another thing is, I've noticed this in two or three instances when I filed my claim, that when the contractors come, the price that they quote is five times more than the market price. It's outrageous and ridiculous. Also, my service started with about $75 a month and recently, I got a notification that they will charge me $120 for that. It's a significant amount of money that has gone up.

American Home Shield was part of my closing cost. They provided that for a year. I retained it for another year and I had good luck with them. But my systems were fairly new so I discontinued the plan. And the price went up. My home is getting older. I thought it was a good time. AHS offered a good plan for half price. So, I decided to sign up and good thing I did.

I like the fact that AHS saved me some money. When my furnace wouldn't go on, I called them to request a service and getting a rep was easy. I'm also satisfied with the techs who came out. They replaced the panel on the furnace and it has been working fine since the service.

I have been an American Home Shield customer for about five years. I have had some good experiences and some bad ones. I am currently in the midst of a bad one. I have been waiting for my oven to be fixed for 2 solid months. I have had one repairman (from Sears) come, diagnose the problem and order parts. After that no parts arrived. At different times my service requests have been cancelled by Sears, marked as finished by Sears.

I only have one year of data under my belt. But it has been a very positive experience so far. Our dishwasher beeped and stopped working. It was very easy to put a claim in with American Home Shield. So, I appreciated that. Especially, I'm on maternity, so I have a young baby. My brain is only half working, because I have a baby crying and I haven't slept. I was thrilled that I was able to get on the website and quickly just put in the claim fast. The contractor came out the next day, which was fast, and fixed their dishwasher.

My hot water heater claim to American Home Shield went fine. I had to get it replaced. I felt fine that everything worked out great.

The hot water heater was shutting off and I had no hot water. I called AHS and submitted a claim. Then they called the plumber and the plumber sent me a message about when he was coming out. But I didn't get a text message from the home warranty company until o'clock in the evening when the tech had already been there and had gone. The plumber was clean, courteous, and thorough about what the problem might be. The first time, he fixed one problem but then the problem reoccurred and he had to come back. When he came the second time around, he changed thermocouple and that fixed the problem. Then I had no issues for another week or so when heater started doing it again. He came out and that was when he said then it's got to be the thermostat, not the coupler.

We had a washer problem, and there were some coins in the filter. American Home Shield said that that's not normal wear and tear. So they refused to cover it. They started offering to refund my deductible, but then all of a sudden, they couldn't follow through with it. I also had a dryer service request. The guy came out and he was supposed to order parts. He never ordered any parts, and AHS still charged me the $100 deductible for that. They didn't refund me that money. As far as I'm concerned, American Home Shield is a scam. I've talked to them several times. They've called and I've tried to get things done. Now, I'm done with them.

I love American Home Shield. The people from the latest company that they sent out, Derheimer, were racists. I refuse to have those people come back out to my home. They were here for a water problem. The man talked rudely to me like I wasn't even a human being. Finally, they did send a young guy from that company, and he came and he did a marvelous job. I had a sump pump that was 35 years old. It went down. It needed to be replaced. What the guy did was he took a part off a new pump and stuck it on there. A day after he left, it got to doing the same thing again. I called them and the owner said, "Oh, so I guess that's just like them pipes." I called American Home Shield and told them not to ever send those people back to my home.

My refrigerator wasn't staying cold. It's over 30 years old and AHS replaced a part recently. But it's the fourth time that they replaced parts for this refrigerator and it really needs to be replaced. Even if they have available parts, it's still not working and I don't understand why they won't let me replace this refrigerator.

I had a Freon leak in my air conditioning unit and American Home Shield had another company come out and fix it. The company charged me for the Freon, which AHS doesn't cover. I had to come out of pocket for 180. Overall, the claim experience was okay.

We had had the little checkup that AHS offers every season and there was an issue that air conditioner where it would come on but we didn't get any cool air. It turned out that the thermostat was shorting it out, so the tech swapped out the thermostat. He did quite a bit of back and forth trying to figure out what was wrong, and it was as simple as the thermostat. We had a much more modern thermostat than what we have now that he put in. But it doesn't matter. What good is the fancy schmancy if it doesn't work? As long as the air conditioner works, I'm fine.

My most recent claim with AHS was an issue with my toilet and everything went well with it. I had to get a follow-up visit, but on the follow-up, everything was taken care of.

My recent claim experience with AHS was positive. The tech was excellent and got the job done. I'm satisfied with AHS. I’ve had them for this house for the past three years and never had any problem.

I had a refrigerator claim with AHS and they sent five technicians and still, they couldn't repair it. Then they gave out the cash-out option but it was very far less than the original price. They never replaced or repaired the thing. Their technicians are frauds, too. Before we had a problem with our heating system and they didn't do that and we paid from our pocket to replace it. Their price is too high, as well. I am paying $100 monthly and the service fee is also $100. I could repair it if I'm not having the appliance repair warranty.

I highly recommend AHS. Their online service is simple enough and they always did a quick response back. I had a recent claim for my refrigerator and the techs who came out fixed it.

For my recent claim with AHS, the washing machine was not functioning. The tech who came out did a great job. But we have a problem with our washer because it's an older washer and that's part of the problem. They don't make parts for it anymore. So they're remanufactured and that's what we're having trouble with, they're not up to standards. But I like the timeliness of AHS and getting the issue resolved without a whole lot of muss and fuss.

They've come to fix my washing machine a couple of times. Recently, I had plumbing problems and one of the things, AHS didn't cover. I had to pay $385 out of my pocket. But they covered the other plumbing problem. There was also one time we had a bad experience and that was with the garage door opener. The person who came out wasn't too friendly. We never have it fixed. So we'll have to do that again later.

We had a plumbing company come out. We had a spigot that was not working. They fixed the issue and they were there in a timely manner. Everything's working like it's supposed to. We've been protected with American Home Shield for a while. But we ended up dropping them a long time ago for a little bit because we had an issue with one of the contractors. We didn't have a good experience and we were pretty skeptical about coming back with you guys. But we've been back for a while now and everything's been fine.

I don't see the value in American Home Shield. I'm considering canceling both my plans. I need to look at the coverage updates. I just received it earlier this week. We've had some worthwhile claims and the small fine print makes them unable to cover those things. So, I'm not seeing the value. Most recently, we had some drain problem stemming from the drain in our water room. And because our vent stack is on the roof and not on the horizontal surfaces of a home because we live in Florida, they were unable to have that snaked, which seems like a pretty minor thing to do. I don't know why the location of it is such a holdup for a one-story home.

With having AHS, I like the ease of use, their quick response, and not really having to worry about small issues. I had a plumbing blockage recently. I went online to American Home Shield and submitted a claim. It was straightforward. After the claim was submitted, I got a confirmation of what company was gonna be servicing it, and then the company called and set up the time and date. The techs came out and did their job.

Some of the vendors that American Home Shield sent out weren't really good. Some of them weren't ethical. But American Home Shield ended up sending somebody else so then it worked out. American Home Shield shouldn't start the clients over once they move. I had a condo and I had them for a couple of years with the condo, and then we bought our house. It's a whole entire new contract, which I understand there are different contracts for different addresses, but they should have some type of loyalty program for customers who remain with them even after a move.

I called American Home Shield because the exhaust vent over my stove wasn't working. The gentleman came out, took the exhaust vent all apart and then put it back together and said, “Ms. **, I'm gonna tell you. When you clean this, you gotta be careful with these filters, because what was wrong here, the one filter was pushed in and up just a little bit. That just was stopping the blades from moving. So there's really nothing wrong.”

American Home Shield did well. I was having an issue with the dryer. They sent someone to try to fix it. They said, “Your dryer is old. To fix it, it cost a lot of money. It's not worth it to fix it.” The guy was good, nice and he had good reviews. Home Shield sent me a direct deposit to my account to buy a new one. I've been with Home Shield for five years. Three years ago, I had a problem with the fridge. They took care of me but they sent the guy probably 10 times to my house. The guy tried to fix the fridge, and he changed four parts of the fridge. It probably cost a lot of money too to fix it. In the end, it didn't work. When I checked in Google, the company had bad reviews. Also, a year and a half ago, I had a problem with the sump pump for the basement. They sent me a guy who was rude. He smelled bad. He had bad reviews. So, Home Shield sends bad people. I don't like when they don't send a professional company.

Our experience with American Home Shield is always fabulous. They do the best job of taking care of us and I appreciate them so much. We're in the process of fixing my washing machine. We're just waiting for our part to come in. They're very professional, and I'm glad that I'm able to have this home warranty. Every time, I've always gotten Tri-County Appliance. They've taken care of my appliances each time. When I've had the air conditioner unit, they did a great job, too. Everything was right on time. We've been very pleased with AHS and we hope years from now to still continue using their company for our home work needs.

The burner was acting up on my stove. American Home Shield sent out a good contractor and it was handled. I had my stove replaced. It was the new version of what I had. So it was better. It was a free upgrade. So I had a positive experience. Out of the three years that I've had American Home Shield, that was the only positive experience I had with them. I've had some HVAC issues that were supposed to be covered and the contractors that they sent out were not good. In Baltimore, the compressor is on the roof most of the time. They sent out five different contractors and all of them said, "Well, no. We're not doing this." So I never got the issue fixed. When I had to escalate it, no one called me back. They said they were gonna do something where I could get an outside authorization. All of the HVAC and plumbing contractors that they sent out were bad.

My most recent service request with American Home Shield was good. The guy came in to fix a rusty bolt that was connected to the pipe, and there were some issues going on with the leak. So, he recommended upgrading. We had a leak prior. It wasn't more than a year or so when we had the same issue. Apparently, he said that particular type of bolt tends to get corroded. So, he recommended getting a plastic version of it because that one won't corrode like the metal one. He showed me the actual broken rusty piece. He said he would make recommendations to American Home Shield. They never called me back, so I'm not sure if that was followed up.

I had an issue happen on a Thursday. So I called American Home Shield on Friday and I had to wait until Monday. The professional they sent was great. He was very professional and informative. The only thing I disliked is that it couldn't be resolved on a Saturday. Overall, I receive really good quality service from American Home Shield. But the policy is expensive. A few years back, I called American Home Shield and I had to pay the fee. They sent me the plumber who only came and he wasn't trying to do what needed to be done or was looking for reasons not to do it. So, it didn't feel that great.

I have a claim ongoing for my refrigerator. It started in March. I understood initially was that if you have somebody come out and it can't be repaired after a couple of times, then they replace the equipment. But it went on to have about eight people come out and they kept repairing a part. They would say, “Okay. Well, it has to be on the part of the company.” It was at least four different companies that have come out. At one time, American Home Shield said, “Well, this will be the second opinion, and then once the second opinion comes through, then, we'll replace it.” But then it seemed like it just kept continuing on and on and on, until finally somebody said, ”Look, this doesn't make sense that you keep having people come out and replace these different parts.” Because they kept doing the same thing. I didn't like the way it took entirely too long.

We had a water heater fixed through American Home Shield. They replaced it for 100 bucks instead of 2,000. So, it was great. Then just recently, they sent someone out to fix our washing machine. It was giving off a smell like something was burning inside the washing machine. It turned out the rubber around the seal of the washing machine broke, and it was rubbing against the wheel as it was spinning. So, they had to replace that. I always call Home Shield if I have concerns and their customer service has been wonderful. The only thing is when we previously had American Home Shield, we only paid 400. Then this last year, they raised it up another $100.

The tank was leaking at the bottom and I submitted a claim online. Garcia Plumbing came out and the tech was a real nice man. He was here on time, he was polite, and he had no complaints on any of the stuff. But it's a hit and miss with American Home Shield. There are some contractors that will diagnose a problem and it may not be the true diagnosis. They would have to come back, re-diagnose it and say, "Oh, we're sorry. It wasn't that." The problem lies with Home Shield reopening the case. Once the contractor submits his report that the problem has been rectified and it's not, I can't reopen that case. I had an AC leak and the tech didn't fix it. I called Home Shield to see if they could send the same guy out here and they said no and that the tech already closed the case. I called the contractor discussing the problem and called Home Shield again. But somehow, they ended up saying the tech gave a wrong diagnosis so they were able to send him out here again. He diagnosed it the right way and fixed it.

I had an oven claim that AHS contracted out to Sears and Sears couldn't get the part. All I got was notifications that parts were back-ordered and that went on for four and a half weeks. Then, when he came to replace the part, it wasn't the part that they said was bad to start with. They thought the motherboard for the stove was bad but that wasn't it. But they fixed it on the same day. The claim went in on February 4th and it didn't get resolved till 1st of April. Other than that, AHS has been pretty much reliable. The only other thing is the service calls went up. It was $65 and now it's $75 and compared to how much I use it, I would think it wouldn't do that. I've used AHS maybe four times. But the last time I used them, they did replace the stove.

I noticed over the winter that the thermostat wasn't working on my heater. Usually, when it reaches a certain temperature, it just goes off on its own and then when the temperature comes back down, it'll maintain the temperature. But it wasn't maintaining the temperature and it was getting colder. I called AHS and the customer service was excellent. It's hit or miss with the contractors, though. This time, Certified Comfort came out and the tech was good. He didn't fix it on the first time because he didn't think anything was wrong with it. But clearly, there was something wrong because the next day it wasn't doing what a heater is supposed to do. I had to call back and it was a little cumbersome. Instead of just being able to call the company, I had to call Home Shield.

The most recent claim was concerning our microwave. I called the 800 number and told them what was going on with it. They sent someone out right away and within two days, someone was out checking it. They ordered a part and they told us before they left that if the part doesn't work when they bring it back, they will replace it. They brought the part back, it did not work, and within four days, they brought another microwave up. Their professionalism is very good and I felt that they knew what they were talking about. I was very pleased with it. I would highly recommend AHS because the people that they send out seem to be very professional and it's like a weight lifted off your shoulders. You don't really have to run around and try to find someone. They do that process for you.

My dryer wouldn't work and was not heating. I submitted a claim with AHS and it was very easy. After two days, somebody from Sears showed up and he was very good. He showed me that my dryer had dust in it and he showed how he popped off the front. He said he couldn't clean it for me because that'd be $50. But when he put the front on, he said that was all I got to do. He was really nice and he cleaned up his mess. I like AHS because I worry about things like my heat pump and my refrigerator, so having this insurance is a peace of mind. It's worth the money and it's nice to have it because you don't have to save up for a $7,000 furnace. It really helps where I can just call and get somebody, and I know they will send somebody good out.

I didn't know how to use AHS at first. Their website is not quite user-friendly and it took me a little bit to figure out. I had to call and ask for them to walk me through it because I don't understand it. But once I got the hang of it, it worked really well. They fixed my refrigerator freezer, which would have cost $800, and it only cost me 125. That was super great. The drawer was broken and the tech said it was off of the track. He put it back on the track properly. Also, my Artisan ice was only popping out one or two and then it stopped working all together. We thought the freezer was broken and he said the freezer was never broken and that it was the ice machine itself. He fixed that and replaced it all together. Also, he dealt with my son who comes across really direct and he was very kind to my son.

I had a garage door fixed through American Home Shield. It went well, but I didn't realize that they didn't cover the springs that were involved. The door won't come up if you don't have the springs and I figured that anything that made the thing work was part of the warranty, but I see that it isn't. So, I'm not exactly happy about that. It's in the contract that says they don't cover it, but that makes no sense to me. I've had them come out and fix the toilet. It wouldn't flush, and they had to take a part that wasn't attached to the toilet that made the thing work. Yet they cover that, and they don't cover something that it wouldn't go up or down if you don't have the springs, which is the most important part of the door.

Our latest three claims to American Home Shield were horrible. The first one was our furnace that went out in the middle of winter and it took them six months to get it fixed. So, we were in the middle of winter freezing with no furnace. Our washer went out, and we were told they were gonna fix it. It took five months to get the washer fixed. When I was talking with their local vendor here that they've communicated with, they were saying, "Well, we're waiting on one part." I was on the phone with them, I looked it up and said, "That part's available. I could have it tomorrow. Why can't you get it?" They said, "Why don't you order it and then we'll install it." So, I did.

I submitted a claim over the phone to American Home Shield for a leaking toilet. It was very easy. The techs had to come back. They had to get what they needed, and they brought it and fixed it. I had another leaking bathroom, but they were not told to fix it, so I cannot complain about it. I guess it was not written properly. I told them there were two bathrooms and it was only one that was fixed. I cannot claim another one because it's expensive. It's $120 every time.

I'm very unhappy with American Home Shield. They're very slow to what they do. I don't think that they cover what they say they're gonna cover. I was extremely disappointed with the company that came out and with American Home Shield. It takes them two days to send somebody out, and then they have to get approval, and then they have to order equipment. And in Florida, you can't go without AC. They sent Burleson and they were okay. Their reviews are terrible but they came out. They looked but what needed to be fixed wasn't approved, so I didn't use them. I used somebody else because they were much less expensive.

My plumbing claim with AHS went fine. I have another claim today. They're coming to check the air conditioner.

We had an AC to tune up and find some components and then replace it. The contractor fixed it within two weeks. They were very professional and efficient. They were also on time.

We've been protected with American Home Shield for two years now. It covers a lot and it's reasonable. They also offered better service than the previous home warranty we had. Mr. Rooter came out recently and they fixed the hot water heater. The first tech that came out didn't have the part. So they had to send somebody else out with the part. It's performing great now.

My experience with American Home Shield has been so-so. Sometimes, the service is good. Sometimes, it's not that great. My most recent claim on my air conditioning unit went well, though. It was a good experience. As of now, everything seems to be operating correctly.

Once I did the American Home Shield AC prevention plan, American Home Shield notified me which company was gonna do the preventive measure. Once I received that, they contacted me and they were there the next day. The techs were excellent. They noticed there was a part that needed to be replaced and they replaced it, once they put the claim through AHS. Everything is fine now.

A contractor came out one time for my heating and it was perfect. There was no waiting. But the roofing company that came out and took an estimate never filed a report of the estimate. I kept calling American Home Shield every week and their customer service kept telling me they were working on it. They were polite but weren't helpful. It was frustrating. They finally sent me another roofer about a month ago. They told me it's gonna take 21 days for me to get a check. This claim went in in February and I'm still waiting for the check. My damages were about $10,000 and they only offered me $850. When I signed up to include roofing, I thought it would cover the entire leak, but no. I'm not satisfied with their roofing coverage. It's only 1,000 and they take away 150 for the estimate when they come out. I told them to take my roofing off my contract and they said not till next year.

American Home Shield is terrible. I paid $149 a month. I have paid them for four years. I had bragged on them before and we never had trouble until April. We put in a claim for our central air to be fixed on April 1st. Last Thursday, we got it fixed. It took that long. On the 7th, I put in a claim for a refrigerator. They kept claiming that they couldn't get anybody. They gave me the phone numbers so I called the people. One guy said, “I won't help them. They owe me $1,200.” Yesterday, they offered me to a payout but they said it's gonna be 14 to 21 days before I get my money to be able to get a refrigerator or get it fixed. It would come in the mail. They wouldn't put it automatically in my bank.

I had some roof work done, and the people American Home Shield sent over were nice and knew what they were doing. They were great, and I got what I needed fixed in a quick amount of time and with no fuss, no muss. It was perfect. My roof doesn't leak at all. I also used American Home Shield for a water heater issue, but that one I had to pay for myself because it wasn't the actual heater itself. It was a pipe going into it.

American Home Shield is very proficient and helpful each time. When things break down, I don't have to worry about looking for somebody to come out and fix it. When my attic fan wasn't working, they replaced the belt and a motor. They were excellent. I would like the cost to be cheaper though.

American Home Shield was slow on one of the claims trying to find someone to come out. They were having a problem with the service from someone they recommended, so they gave us another company to use. Even they couldn't get the guy to answer his phone. He's off their list but we waited here. Other than that, I'm having great service with them.

My most recent experience with AHS was for a fridge. There was mold growing in it. The seams were old and it needed a new filter. It was super easy to submit a claim. I was given the information of the name of the company, the date on which they would be coming out and then the company themselves followed up with me after 24 hours. The techs were great. They identified the issues. It took a week for them to complete it. But other than that, it was great.

I’ve been a customer of American Hime Shield since 1999, but over the past couple of years, their service quality has significantly declined. Here are some of the issues I’ve encountered: Dishonesty and Scams: The company now operates under new management, and their practices are questionable. I’ve faced fraudulent charges and a lack of concern for customers. Customer service call centers are overseas, leading to frustratingly long wait times. Representatives often provide scripted answers and refuse to connect me with supervisors.

NEVER WASTE YOUR MONEY ON AMERICAN HOME SHIELD. CROOKS is the most polite and accurate way to describe this company that’s a scam. I purchased the most premium American Home Shield policy. My HVAC quit working during the time of my policy. I have had three contractors come on behalf of American Home Shield. 1. The first contractor said the dampers aren’t working. American Home Shield deemed this as a pre-existing condition and denied coverage. I asked for a second opinion from American Home Shield because it was not a pre-existing condition.

Royal Flush AC and Heating came out and did a tune-up on my AC. They climbed up in the attic and then they gave me the paperwork.

So far, American Home Shield has been good. I used them for a refrigerator repair and they fixed it after a few visits. They had to come back and forth a couple times. I also went through them for an HVAC health and hygiene check for it. As far as the technicians, they were respectful and they wore foot protectors.

So I have the best plan. Had no issue with them for my small issue of a leaking faucet but as soon as something big come up they have kept the quote in processing for weeks even though it all covered in my plan. My neighbor had a similar issue. Took him less time but if you have an emergency repair on anything important they will not help you. I'm having an hvac issue that is cover and it's been 4 weeks with them in review of the quote. Neighbor has his taken care of in a week but they had to come back out 8 times before they fixed it.

The most recent claim was the tune-up service for the HVAC system. It went good. The only thing that I didn't know, and I don't know if this is spelled out somewhere in the contract where I may not have noticed, but they said that it only covers one unit, and if you have a larger home, like most two-story homes have two HVAC units, and they said that the plan that I have comes with the tune-up service once a year. But I didn't see where it said it only applies to one unit if you have two.

I used American Home Shield to tune-up my AC and had excellent service. The only thing the repairman asked me to do was to clean the screen for the AC.

American Home Shield is a bit on the pricey side. But it's a great peace of mind to have. They provide timely service. The air conditioning company did a good job. It was a routine AC check. Something was about to go out, they informed me and I told them to replace it. The tech was very professional. Did the job, didn't waste any time. He just did what he was instructed to do and provided some insight of what could go wrong in the future. So, my AC works fine.

American Home Shield sent someone out to do their complimentary air conditioner tune-up two months ago. The person who came was great. He was very helpful. He was friendly, did what he had to do, and he even addressed my thermostat because it was having little issues, and he answered some questions on that, too. So, he went above and beyond.

I called American Home Shield for my annual AC refresher just to make sure everything is working correctly for our AC. Getting through was fairly easy. I received an email stating, "This is the vendor that would be coming out and servicing your property." I did have one issue with AHS. I had a wine fridge in my home that was going out. When I was on the line, it came on that I could go online and ask for the service. So, I went online to put in the service request. It gives you what type of service, what kind of appliance, and the only option that it gave me was refrigerator. So, I chose refrigerator and they sent somebody out to repair it. I had to pay $132 for someone to come out. He came out and then said, "Oh, yeah, this isn't covered under your maintenance plan."

American Home Shield's usual solution is just putting Band-Aids and they never actually fix anything. I've had issues with my AC unit for over two years and they keep on sending people out. This time, they took care of it temporarily and told me to call them back again and make another claim. It lasts a couple of months and then I gotta call again and it's another $120 to get the person to come out to tell me that either it's not covered and I have to pay tons of money out of pocket or they can temporarily fix it.

We had the summer AC check through American Home Shield. The technician was very thorough. He was very good. He shared with me some preventative things I can do on my own in between time to keep up the maintenance. As far as AHS, the only thing I have a problem with is their high trade fee. Also, maybe they could try to have it where it's more convenient to the customer, and they don't have to take off work and sit at home and wait so many hours for someone to show up. They don't seem to do late evening appointments, which would be, for me, better, since they don't do the weekends.

I had a small water leak in the kitchen because of an issue with the refrigerator. I ended up making both a homeowners insurance claim and a home warranty claim. The American Home Shield claim was for the refrigerator issue. Overall, I didn't have any issues with American Home Shield with it. It was a little bit annoying because the first contractor they referred me to ended up being mistaken about what to fix or how to fix it. I ended up having to get a different contractor. But I didn't get the impression that was in any way American Home Shield’s fault. They didn't end up charging me extra for the second callout. The first contractor just made a mistake and it wasn't a big deal. Then the second one that ended up resolving the issue in the end, was also relatively pleasant. AHS has been good. Support contact response times have always been prompt. I haven't had any issues with anything on their end as far as I'm concerned.

Topline came out and did a service for the air conditioner for the year. I reached out to American Home Shield by email. We had an email confirming the time and the date. The service was excellent. Everything was very professional and done very well. American Home Shield is a really good company and they stand beside their work and they do a really excellent job and we've been very happy with them.

The young lady who came out for the twice-annual checkup on the air conditioning and heating system was very professional. She knew what she was doing and did it quickly and efficiently. I was very satisfied. I'm gonna be 69 years old so I'm not as savvy as some of the young people nowadays but the app is very easy to use.

They gave us a quick day to come and check out the heating and AC unit, and everything went perfectly. They gave me information about the filters. and said to clean them every couple of months. They were good technicians. Whenever we have a problem, my wife calls American Home Shield and they take care of everything pretty fast.

There was a problem with the air conditioner, and I needed someone to come and take a look at it. My claim experience with American Home Shield was acceptable. The tech was very knowledgeable and very helpful. There was a capacitor that had gone bad in the unit, and he had it swapped out in half an hour.

My AC was serviced recently by Douglas Mechanical. They were professional. No issues were found and everything was in good working condition. However, I've been with American Home Shield since 2018 and I do not like that I'm coming out of pocket for modifications that I'm not being told ahead of time. Our hot water heater was 1,400 and for plumbing, it was 3,500 and these are surprises that I did not like. I'm gonna be looking for another warranty because of that.

Both times we've had to use American Home Shield, it has been not a hassle at all. It's very easy to put in a claim and get it finished. They get the job done quickly and pain-free. I'm satisfied.

I called in for my air conditioner, gave them my contract number, and they made an appointment for somebody to come out and take a look at my units. They screened the units, changed my air conditioner filters and told me there was nothing wrong with the units. I was satisfied with them. American Home Shield's a good product for the things that they do. You can usually get an appointment fairly quickly and people will come out. They use good people as well. I've been able to get all the repairs done when I needed them. However, one time, it took them a long time to find the compressor for my unit. They ended up having to find one in some other city and truck it down here.

We moved into a new house and we had to change the key being the new owner. I didn't have an issue. I just did the service tech call to American Home Shield so they can change the locks and rekey the house for me. SmartLock's tech was a very good and very helpful guy. He did the good work. I was very impressed with him. I just need four locks because we have a smaller house. He gave me four keys. Overall, AHS has good prices and very good reputation. They have the best deal for the year. I went for the platinum plan, which was $840. Their reviews are the best, too. They are the leader in the field.

I love American Home Shield. I had my air conditioning unit serviced and they did a great job. I live in a place where we have homeowners association things and they have rules and regulations. My air conditioner is surrounded by a concrete wall and they had to go on their hands there to get to the part. But they replaced it and filled all the freon up. I had an electrician out here because one of my outlets was not working right. That works fine now. He was a little odd and I felt a little uncomfortable with him, but he knew what he was doing. I called about a plumbing issue, but American Home Shield couldn't get anybody out here for four days. I had to call a friend of mine who is a plumber, and they sent over someone. They did an excellent job and I was very happy with them but I was disappointed with the response I got from American Home Shield. I talked to more machines than I did a person, and that was frustrating.

American Home Shield is cheap. If you're not sure who to use for services and support and would like a resource to go to, it's a good assistance not only with finding service providers, but also with supplementing any expenditures that aren't expected. Air Majesty recently came out and did the pre-summer AC inspection. They called in advance and were early. They said they found something that needed to be repaired and that I could either resubmit it through American Home Shield or go ahead and do it with them there in the moment. The overflow pan on our AC was rusted which was an indicator that we've had a lot of fluid there. They recommended we replace the pan then put in an overflow sensor.

They came out four times to the condo. They came when they promised and did the work. I'm delighted. Recently, I called for an air conditioning service and they made a date. A man came over and I had my tenant to be at the house. He said everything was done beautifully and quickly. No time was lost.

American Home Shield is perfect. When my refrigerator went out on me, the contractor got the part and put it together. They knew what they were doing and were very informative.

Family A/C Services came out to do a tune up. They were very informative. AHS is better than an insurance company.

I'm happy with American Home Shield. They are the best in the industry. Signing up with them was very fast. They were very clear of what I was signing up for and I understood the plan that I was getting. I got the policy and know what to do if something happens, what are they gonna cover and what am I gonna cover as well. I put my payment method and it's been fine.

I am referring American Home Shield to relatives. It's been such a wonderful service to us, especially once with a very serious plumbing problem, and once with a very serious air conditioning problem. We're paying a monthly fee to end up with an outstanding service that would have cost us a great more than that monthly fee ever could. We are given a list of things that we can put on the policy to be serviced. We've had washing machines checked and a dishwasher serviced as well. There have been times we were dissatisfied, but when we called American Home Shield and expressed that, they made everything right.

I would recommend others get American Home Shield, especially if they have an older house like I do. My claim gets done but though not always in a timely manner. I called in a service for my refrigerator and the first time that they came, the technician said he needed to buy a water filter and that would fix the issue. The very next day, the refrigerator was leaking. I called back and another guy came. He was nice and figured out what the problem was. It wasn't the water filter. The water housing was busted so he had to order one.

I had my AC checked about a month ago. It was a free service through American Home Shield which went well. I had some renovations done to my garage and was asking them if I could add on more service for it. They said no and that I would have to get a new policy for that. Once my policy expires, then I can add my garage. But until then, I would need two policies, one for the house and one for the garage. I don't think that's fair.

I sent in a claim online for my garbage disposal and it was an easy process. Then somebody called me and scheduled an appointment. It was fast, efficient and pleasant. The repair took about 10 minutes. American Home Shield is a little expensive, but it's worth it. So far, it's been great. I'm glad we bought it.

I have a level of trust with American Home Shield. I haven't had any bad experiences with any of the contractors that have come. I made the assumption that American Home Shield was gonna send someone reputable. I sent in a claim for the microwave and the tech came out and looked at it. Based on his experience, he determined what was wrong and that was exactly what the problem was. He ordered the parts, and then came back about a week later when he had the part. He took the microwave down, did the repair, and put it back up. It's been working ever since. American Home Shield kept me from having to buy another $700 microwave. I have rather expensive appliances and tankless hot water heater and those things would be very expensive to replace. So it's worth it to me to spend 100 bucks or so a month. If something major happens, they got it. It gives me peace of mind.

Most of my experiences with American Home Shield were good. But there were some episodes where there were a lot of hiccups. There was something that was related to the electric service and I was told it would not be covered. I couldn't figure out why it was not covered because it seemed like it should be. The service person who came down the first day didn't do the thing right. Then they said they would come the next day. But he didn't come. Then he came on the third day. He did nothing major. I was expecting it to be smoother.

The recent claim that I had was good. But for the last three years, I've been having problems with my air conditioner in the summer. The contractors would say they fixed it but I still had the same problem bouncing back and forth. But the guys that came out here last month were pretty good and detailed on what they were doing. Overall, my experiences are good in submitting the claims. The American Home Shield reps have been all been good. The customer service is great.

When I have a claim, I put it on the website and then American Home Shield assigns a vendor. The vendor reaches out and schedules a good time and date if that works. Then they come out and pretty much troubleshoot whatever needs to be repaired. So far, so good. When I sent in a claim for one of my appliances, I received pretty good customer service and my experience with the contractor went well as well. It was straightforward.

I called American Home Shield and told them that I'd like someone to come out and check on my air conditioner and see if it needed any coolant or maintenance. They said, “Okay. Well, we got some information. The contractor will call you and set up an appointment.” The contractor that came out was very nice and I've used them before. When we bought the house 10 years ago, it was suggested that we get a home warranty and so far, it's been about even as far as what we're paying and the services that we received. I've been really satisfied with them.

I just switched over to American Home Shield and they would do the AC tune up for free as a welcome thing. I took advantage of that and the dude came out. Overall, I had a good experience with American Home Shield. The price is reasonable for the stuff that they offer.

American Home Shield sent me an email about their preventative maintenance. I had two different AC companies come to my house to do maintenance. One of them was Same Day Repair, and they were good. They told me that there was a part that needed to be replaced. The gentleman came and he went upstairs and brought me a part and told me that part needed to be replaced. So, then I thought he was gonna order the part. I did not know that the part was replaced right then and there. He told me, “This part needs to be created and we need to create a work order.” I said, “Okay.”

Submitting a claim was good for the most part. There was just one time that it wasn't as smooth as I wanted it to be. But half of it was not on the company itself. It was on the contractor that they contracted. When I had an issue with my garage door opener, I made an appointment and everything went well. The contractor showed up on a Friday and he didn't have the pieces that he needed, so he had to reschedule for next Friday.

I had my air conditioning checked out most recently and there was a part that needed to be replaced. The tech was honest with me and explained to me what was going. He was able to take care of it that same day and everything went smoothly.

A plumber came out for my kitchen sink. The drain was backed up so he had to snake it out. He also fixed my kids’ bathroom faucet. I was happy. But my experience with another claim was awful. The electrician fixed the problem quickly and saved me a lot of holes by going through my attic and getting the power reconnected in my bathroom. But my problem isn't with the electrician, Queen Electric. It's with American Home Shield. I have four holes still in my wall. I was trying to resolve this yesterday with American Home Shield but could not get a manager that speaks pure English to assist me. They are trying to give me a $525 cash payment versus sending someone out here to do the work. I do not want that.

During the tune up, the provider noticed that there was something else that needed to be fixed. I ended up filing a claim so the problem could be fixed and not cause additional damage to the unit. I prefer the online portal because I like to make things happen quickly. But on that particular day, their systems were down so the online portal couldn't help. The person on the phone could not help as well. There should be some SOP that American Home Shield's people are empowered to say yes to certain types of situations. Their provider told me the problem is covered by American Home Shield. But for four hours, no one could give me a decision because no one could say, "We'll tell the providers to go ahead and do it." Their preference was, "There's nothing we can do about it. They can leave then you can schedule for someone else to come out," which was ridiculous to me.

American Home Shield has always been great. I had to have my stove replaced one time. I also call them out every year to have my air checked and redone. I just had to have them replace the unit. It has the coils in it for the HVAC and they had to replace the motor on it. I recently did a claim for my washer and the experience was right to the moment.

My air conditioning wasn't cooling and All Hours Mechanical came out and assessed everything. The techs said I had a coil leak and they were gonna have to make modifications and change this and that because it was the old Freon. Then, American Home Shield said my part would be 400 some dollars and they were gonna pay up to $800. I was thinking that I was covered up to $5,000. I opted to not do the work and take the payout of the $800 that American Home Shield was gonna give me. I hired my own contractor and they're putting a brand-new unit in tomorrow. People should read every bit of small print. They should not go by what AHS tells you over the telephone because they don't match.

I shopped around for home warranties and I ended up buying one from American Home Shield online. They had favorable reviews and the prices were comparable. I would recommend but also encourage people to do their own research.

The reps were friendly when I called American Home Shield. They called me back and scheduled the service. Then, the technician called and it was flawless. He was friendly and professional. AHS charges more than other home warranty companies. But I would recommend them because they come out when they say they're going to. And they replaced the product. I haven't replaced anything super expensive, like an air conditioner but most home warranties patch the job until they just can't anymore.

Gibson Air Conditioning came to check the AC, which was a simple thing to do. It’s part of American Home Shield’s membership. They have a free service. Also, I like that every time I call, the customer service files the service right away. Last year I had a couple of claims where I was not happy. But I’m okay so far and I’m staying with AHS.

I had a home warranty and then it got sold to American Home Shield and it's been a year since I switched over. There was an issue with one of my toilets and I had a dryer vent cleaning done recently. I also had an AC tune-up and an issue with my AC at one point. I filed the service requests through AHS’ website and it’s manageable but not as good as the previous company’s. It seemed like the options to select your issues were a little limited. I remember having to pick something else for the toilet and then explaining it in comments. And it seems like they don't offer the same services that the previous company did before it was moved to American Home Shield. In my old contract with the previous company, one of the things that was available was window washing and that is no longer an option, it seems, under this new contract. Some other things that were available don't seem to be available in this new contract.

I submitted a claim for the AC regular tune-up and they were really fast. Fleshers Refrigeration called me right away and we were able to schedule an appointment within a few days. I love AHS.

AHS has been pretty good for me and my experience when submitting claims has been excellent. I do it through the portal and the website is very user-friendly. The contractors are very professional, neat, and clean and they clean up behind themselves. One claim was for my stove and they troubleshoot it with me on the phone. Then, when they couldn't figure it out, they dispatched a tech and he corrected the problem for me.

I tried to do the AC inspection last year but it was all booked. So, I ended up doing it this year. Same Day Air came out and it was fast. The guy was friendly. He went up to the roof and checked the AC. I needed a condenser replaced and he was able to call it in and get that approved. The deductible that I paid was just for them to come out, service the AC and check it out. So, I had to pay an extra deductible for them to replace the condenser. My parents referred me to get American Home Shield, which was why I got it. People should get it. I had an issue with a faucet recently and I put in another claim for that. The repair guy came out and fixed it. So, AHS is good to have. I shopped around and the price isn’t ridiculous. It is a good price per month.

I had the tech come out for the free inspection of the AC unit and he was professional. He showed me the issues and gave me recommendations on what I need to do. He couldn't do the inspection because the meter board was reading low. The coils need to get cleaned before he can do the inspection but he didn't try to clean the coils. I had to wait for the temperature to be at a certain level. It was cold outside so the coils couldn't be cleaned. You have to take out the pieces and then spray it. He said to call back and they should be able to send somebody to do that. But the temperature is getting better now. I wasn't sure if they would do it or not, so I never called back. As a first-time homebuyer, if you don't know what's going on in the house, getting a homeowner insurance probably is your best bet. Then, you can make a decision from there, if it's good for you or if it's not.

I called American Home Shield for my air conditioner that was clogged. The repairman I got was good. I was with American Home Shield then my prices went up, so I left them and went with a different company. But I had a bad experience with the company I went with so I went back to American Home Shield because they have number one rating. They're reliable with most things that are needed.

For my recent claim with AHS, the fridge was not working properly. The contractor was good. They came and did what they had to do. They had to order parts and I had to wait a little bit but it's been working fine since the repair.

A repairman came, checked my air conditioner, told me it wasn't working and to place a work order in. But it was working before he came, so I don't understand why I have to put a work order in. I ignored him. American Home Shield has people who come and check whatever you need. What I like the least is the deductible you have to keep paying then you still pay for other stuff. I even put a comment on one of the emails I got from them but didn't get a response back.

My experience with AHS has been good. I had maintenance for the AC. The techs were great. They were knowledgeable, polite and friendly. They also arrived on time.

I've used American Home Shield a couple of times for a few things. A couple of them worked out well. They repaired a refrigerator and replaced ceiling fans. The only thing that's been interesting with both of them is they recommended that I take a cash-out and go with newer stuff than a piece for piece replacement. I chose to do that with the ceiling fans because my wife wanted a different style than what was there.

The two times I called American Home Shield, they were great. They had a deal so I had somebody come in to check my HVAC. I have a loft apartment with very high ceiling, so I can't replace my filters. The gentleman was very nice and checked everything out. The second one was for a problem with my garbage disposal. A gentleman came and got it running. The technicians were wonderful. They came when they were supposed to, got things done, and left. They wouldn't accept a tip.

Their coverage is good and they're very quick to respond. I had a different home warranty service before AHS, but it closed down. AHS gave me an even better rate that had more coverage. It's affordable, too.

I received an email from American Home Shield for the seasonal free home air conditioning tune-up. I set up an appointment and Gibson Air Conditioning and Heating came out. The technician did a good job. However, I had a bad experience with the guy that did the appliances. They billed me 125 bucks and the guy came out for five minutes and didn't do anything, accusing us of breaking the machine. I had to call, complain and request for a refund. American Home Shield refunded me and told me it's a one-time deal. The service is a little bit expensive for not using it.

American Home Shield lets me know that it's time for my checkup for the air conditioning. They seem like a good company.

A repairman came to check out the air conditioning unit before the summer came. Thank God, nothing was needed to be done. I was very pleased with American Home Shield's customer service. They stayed with me and explained everything. I was leaving them and going with this other company, but American Home Shield gave me incentives to stay with them.

I had a defective thermostat and a contractor replaced it for me. They were prompt and had good communication. I like them. They also had cleaned my air conditioning unit on my first thing that I did through AHS. I did a plumbing claim, and that was great too. But the electrician that AHS sent for a different claim was a total waste of time, and I would never ever do business with him again. I didn't look up reviews for him and had I done that, I would not have agreed to have him come.

American Home Shield sends an email every spring saying it's time for a check, and if I wanna take advantage of it, I can. I set the appointment online and Elite Heating and Air Conditioning called to verify. They came the very next day which was awesome. They serviced my air conditioner before we start using it again. However, when I have had to call American Home Shield, it was frustrating. The hold time was long. Doing everything online is much better.

This is the WORST experience I have ever had with a home warranty company! I have pool issues they have not fixed and they don’t intend to fix. They charged me $125 to diagnose the problem and the company that came to my home to “diagnose” the problem did absolutely nothing but look at my pool equipment and say there is nothing wrong. He said I needed a plumber so they sent a plumber. The plumber came to see the problem and said, "It is a pool issue. You need a pool company." So, they keep telling me throwing the issue around avoiding fixing it. Meanwhile my pool equipment and pool plumbing needs attention.

American Home Shield as well as Piedmont Mechanical are good. The service company did the spring and fall tune-up, and they were very thorough. Everything was good. They found a shortage in a wire, and they fixed that.

American Home Shield notified me that they had an offer to tune up my air conditioner unit, and once I accepted the offer, they advised me as to who the contractor was going to be. The contractor told me that they had to clean out the coil, and they mentioned some potential future problems because of the age of my AC unit. Other than that, there was no problem. I haven't had any issues with American Home Shield. They're usually responsive.

American Home Shield offers one check of the heating system before winter and one check of the cooling system before it gets hot. You can schedule that any time you want and you get a reminder email that tells you not to forget to schedule your spring check of your system. As a part of the policy, there's no charge for these checks. I availed of the spring check and the techs came out to make sure everything was functioning properly. And all of that went well. One time, I requested AHS for service by phone and one time, I did it online. Both ways were easy. Their reps were also super friendly, helpful, and explained everything they were looking at.

To submit claims to American Home Shield, you can call in or do it online. It's easier to do it online to submit the ticket, and they assign a company within a few minutes and they'll call you within 24 hours. I've used AHS three times in the last two years that I've had it. My most recent claim was for HVAC repair. The people who came were a great contractor. They were very courteous, very friendly, and very professional. They showed up on time. They did the work and they were very detailed. I'm very happy. They fixed it that same day. It was so quick.

This company is horrible. They will refuse to replace items when needing replacement and find every reason to not live up to their warranty. They will not clean my coils, they had a vendor lie saying there were rats in the units, which there were none.

AHS is fairly reliable but their monthly fee is extremely expensive. There have been times when a contractor didn't even know that they had to be here. In the beginning, AHS used to close the loop between me and the contractor that was coming out. They could improve on following up with their contractor. There was also another scenario where they wanted me to pay, and I had to take it all the way to the top. When I pay for a service, I need the contractor to come out and to do what they can within the dollar amount that I paid for. If I pay $100 to AHS and the contractor comes out to do something and tells me they need another $60, that can never happen. That has happened twice. The contractor pushed back and it was round and round with the contractor and AHS. Finally, AHS figured out a way to pay to the contractor.

We called to have our garage electric to be serviced. It took two months before the first person came out; said he couldn't do the work because he didn't know what to do. Two months later (after several calls) another person came out to my house unannounced & said it was our fault we didn't know he was coming. Now to our septic tank. We called & requested that it be pumped. Two different people were sent out, both in pickup trucks, saying they were each told that we requested our tank to be snaked instead of pumped.

They do not honor their agreement. I have several outlets that remain broken after I paid the $100 service fee. I paid for the platinum plan, the contract says they would pay for $250 worth of modifications, they are saying only if it is modifications by their technician. That makes no sense. It is a complete scam.

AHS is pretty good, though it's not is as good as it used to be. I had the policy for other residences years ago, and they had better screening of their service providers. They were also much more accommodating in what they covered and more amenable to replacing something rather than continue to put Band-Aids on it. For example, for an air conditioning unit that was clearly beyond repair, they only wanted to repair the unit as opposed to replace it. I'm not satisfied with their options for replacement, so I get a cash-out from them then have to pay the difference on my own. But in the past, they were much more generous with the replacement options.

American Home Shield offers free AC maintenance checkup and Austin Heating and Air came out to do it. The technician was thorough and explained everything he was doing. The coverage is good but American Home Shield takes a long time to take care of the customer as far as paying them out if something's not fixable. It's a headache. I'm still dealing with one since August of last year. I have a refrigerator that's not making ice and three contractors have been out to the house 20 times. This last contractor determined that it's not fixable.

The HVAC system had worn out and the outside unit had holes in it. I made a claim with AHS and the techs they sent out replaced the whole system. They were outstanding fellas to work with. They were very professional and timely. Then recently, they had to come out and do the tune-up. They checked the air conditioning units and everything's good to go. When I have a claim, I usually call it in and the process is easy. They give me the contractor's phone number, the location, and the gentleman who is going to be coming. I would others to get AHS. It's very quick to get things fixed with them.

I have one of those tanks over the top for expansion and when my water heater went out and it was replaced, American Home Shield would not pay for the expansion. So I ended up spending $1,000 so I could get my water heater done. Since all that was there in the beginning, I didn't understand why it wasn't all covered in the beginning. They were calling it a modification. I said a modification to me is when you have to do something different than what the process is. I said they didn't have to do anything different because that was something that was already there. That's the only issue I've had where I wasn't satisfied.

I almost didn't renew with American Home Shield because of the previous experience that I had with a Sears technician who came out and didn't fix the refrigerator and ordered a part. I didn't have a refrigerator working for four weeks because of that person. It was a disaster and the technician was rude. It was a very uncomfortable experience. AHS didn't help me. They kept saying the part had to be ordered. By the time it finally arrived, I realized I couldn't go without a refrigerator any longer. So we bought a new one. But when the thermostat went, I renewed with AHS. The technician the second time was very good, thorough, and did a good job. I'm glad that it was fixed. AHS used to be part of the National Association of Women Business Owners, which was why I signed up. But they recently dropped AHS and went with somebody else so there must have been a reason. Other people must have had challenges and left also.

I used to be with 2-10 home warranty and they were horrible. I like American Home Shield a lot better. I got a schedule through them, and the service company came out and did our annual inspection on our air conditioner before the heat started up. It went good, and they didn't find any problems.

I had somebody through American Home Shield come out and do the air conditioner check. I did the request online. The website is very user-friendly. They texted me and sent me a confirmation email that somebody would be in touch within 24 hours, which they were. The techs were very forthcoming with when they were arriving and when they got here. Smart Choice was phenomenal. They were 100% better than the previous contractor, Crispy Air, that AHS used to send out. Overall, I'm happy with AHS. It's a fabulous insurance policy for things that can go wrong and it has a level of protection that everybody needs.

A contractor came out to service my furnace that was making a weird noise. However, I didn't have any service from them because I have an oil furnace and they don't service oil furnaces. They canceled and put the work order back into the system. A repairman from Paragon came out. He seemed knowledgeable about oil furnaces and told me he had to order a part which took a little while. When the part came, he came out and changed it. But after Paragon came out and touched the furnace, it started shutting off randomly. I'd have to manually reset the furnace. He said that it was something and he fixed that supposedly. But it was still not fixed so they came back out again and said that it was something. He's been out four times to try to fix it and we're finally not having any issues with it now.

American Home Shield is very quick in replying and finding the proper people to do the job. The last claim we had was a dishwasher that was stuck on the cycle. A technician came out and did the troubleshooting. I had to help him. He was able to figure out there was a new part needed so he ordered it. He came back after a week and installed it. The dishwasher was going to the cycle, but it was not coming to the end like it was supposed to. I called back and put another complaint. He came back and changed the control board. He stayed a little bit longer and did troubleshooting.

I had maintenance service done on my AC and other than the tech trying to sell me on a new AC when I don't need one, he did a good job. I do maintenance every year and the last couple of reps did not do the upsell. But the contractors have always done a great job. My AC was completely rebuilt when I bought the house and it took a couple of weeks because the techs were waiting on a compressor. But as soon as they got the parts, they were there the next day. I paid a couple of thousand dollars because it's an old AC and the amount they allow for the refrigerant doesn't cover the old R-130 for it. My experience with American Home Shield has been good. The coverage is great. It covered everything I needed it to cover. The call center is horrible but it's okay.