American Home Shield Reviews

My air conditioner broke on me. I called American Home Shield up, and they got MaxAir out for me. They were able to diagnose it. The turnaround time took a little longer than expected because they had to order a compressor. It took a couple of weeks. Overall, the experience went pretty smoothly. The technician did a great job. I just didn't realize I was gonna have to pay for Freon. I ended up paying about $1,500 for it.

Anything I've ever submitted to American Home Shield, they've instantly addressed it. The company that they send the request to instantly contacts me. Advanced Cooling and Heating recently came out. It took just exactly one day for them to come out. AHS did email me the name of the company, the telephone number, their address, and all of that information. They said that they would be contacting me within 24 hours, and it did happen. The tech was very professional, instantly found the problem, and solved it in less than 30 minutes. He had to replace a part that was on the actual system in the backyard. Then he also handed me the part that he did replace. Instantly, it gave me cold air. Overall, I like American Home Shield's promptness, and the fact that it's one price that I have to pay to get anything fixed. I love it. I can't live without them. They're outstanding.

I filed a claim before where I said three times that it was for the dishwasher but the rep turned in washing machine. But with my recent claim for the ceiling fan, the rep's English was a lot better and we could communicate. Also, I've only had one bad experience with AHS contractors when one plumbing company sent out two idiots. Other than that, when something breaks and their contractor can't fix it, I cash out.

The air conditioning unit that was in the crawl space of our home was leaking, which caused a little bit of standing water. The air conditioning continued to work but it created a foul odor within our home. Airforce Heating came out and the tech was very friendly and patient. He explained everything very well. We were leaving for vacation the day he came out and he was able to get everything done and didn't need our help as much, which was good because we had a lot going on. When he was done, he explained what went on.

Our most recent claim with AHS was our air conditioner. It was not working properly. Our temperature gauge was going up and our house was getting hot. Their customer service was good. They were very helpful. It was not very long after they had assigned it to the people to come fix it. The tech diagnosed it quickly and he had it fixed that day. We haven't had anything but good experience with AHS and we’ve been pleased with our home warranty.

My sister has been with AHS for years. She said, "Girl, it's worth it. Anything happens, they come and take care of your appliances." And that's exactly what they did. I had work done on the dryer and my pool. For the dryer, the tech got out within a week. For the pool, it was two weeks. But they took care of both problems. The techs were very personable and detailed. They were in and out. They got it done. For the dryer, it was the belt that slipped off. They also replaced a part of the pool and put a new motor on the pool.

I've put in a few work orders with AHS. One was for my well. It was the filter that comes to my house and it went out. The techs got here and said they didn't work on that. They didn't refund me my money. It would have been better if it was more clear when you put an online work order in for what you need to have worked on. That made me mad that I just threw $75 away and waited for them to come out here and fix it but didn't fix it. I went around and around, trying to get the 75 back. I ended up calling my bank and disputing it ‘cause they didn't wanna give it to me. One time, I also had a toilet leak. A guy came out here to fix a leaky toilet. He looked at it for five minutes and left, said he fixed it. But he didn't fix it. Had a recall to another order. I didn't realize it was still leaking at the time too.

The technicians who come out through American Home Shield are very professional. Most recently, they came to look at the air conditioner. Some condensation was collecting, and the technician came out to just find out why. He figured it out within half an hour. All he had to do is unclear a tube that was clogged up.

I contacted American Home Shield and I told them, “Okay. I'm worried, ‘cause I just bought a house on April the 21st, and my appliances, some are having issues and whatnot.” I did tell them the HVAC is one of my biggest issues. They got me into getting the platinum plan, which is the topmost one. They told me, “No, no, no. With this plan, we can have your HVAC system checked. It's a free tune-up and whatnot. As soon as it's June the 8th, go ahead and call us back. We can make your appointment.” They told me that twice through the phone which was recorded. When I called on June the 8th, they tried to tell me, “Oh, no. We no longer have that service and blah, blah, blah. It's only certain months.” So, I made it a big deal. I tried to get them to review the phone calls. They said they would call me back. They never did.

I'm satisfied with AHS. I like the security knowing that they can get things done rapidly at a low cost to the individual. The AHS reps have all been good. They handle business quickly. I had some plumbing issues recently. The tech came out the next day.

Submitting a claim with AHS was really easy. I just went online. They let me know who they were sending out or sending my contact information to. I gave them a call and they set up an appointment. It was one of the hottest days of the year and my air conditioner went out. 7th Element came out and repaired it in 10 minutes. It was a holiday weekend, so it took the tech a day to get out here, but it was understandable. The tech was really good, professional and seemed to know exactly what was going on. After he did the work, he hosed down the air conditioner, made sure there wasn't any dirt and dust build-up, and made sure everything was running correctly. Then he was on his way. It's been a really good response with AHS, even from the contractors that come out.

For my recent claim with AHS, our refrigerator broke. The techs had to repair the fan. Everything was good. AHS took care of us, said what they were gonna do and they did it.

The temperature kept climbing. We eventually decided that the AC definitely was not working. It turned out that the AC did need to have a part replaced on it. I reached out to American Home Shield by phone. They have a pretty long hold time but I did call after 11 PM, so I was happy to get ahold of someone. As far as the turnaround time, it was a holiday weekend because it was around the 4th. I called on Saturday night and someone came out first thing on Monday morning. That was about as good as expected. The tech was here for less than 45 minutes. He walked us through it and even gave us some tips on maintenance. He was great. The AC has been working great. Overall, AHS works out great for us because we are first time home buyers. We do not have a lot of savings. So, it comes in handy when you don't have a lot of out-of-pocket money to make repairs.

A plumber from Pristine Plumbing came out because I had a leak under the sink, and he just said, "Well, all I have to do is tighten it." Yesterday, I saw water again, so I panicked and I called American Home Shield and they were on it. They got the plumbing company, and the plumbing company called me right back and made an appointment. I'm very happy with American Home Shield.

The last contractor that American Home Shield sent out solved our problem. We thought we had low water pressure, but in reality, all we needed was a filter changed down in my basement where the water softener was. We had the filters but I couldn't get the casing off that holds the water filter. They got it off, put in one of the new filters, and we ran the water. It ran brown for a minute. After that, there was no more low water pressure. I couldn't get the housing off that holds the filter on there, but they were able to get it off. My wife said that she enjoyed talking to the techs, and she said that they were some of the nicest guys she ever met. She's happy with the water pressure. We used to cut the water on, and you flush the toilet, and the water stops in the sink. It's not like that anymore.

We had somebody out here a week ago for the dishwasher. He took care of it and everything was great. We requested American Home Shield for the same tech because he's really good. I've been with AHS for years and years, and I feel pretty comfortable that if anything goes wrong, I can just give them a call and they'll send somebody out to get it taken care of.

I needed the seal that goes around the refrigerator replaced because one of the magnets on the refrigerator side slid out. They crack and get old after a while so it wasn't sealing the refrigerator properly. I called American Home Shield and they had a tech reach out to me. Instead of him coming by, I told him I just needed the new parts ordered and sent him the part number in a text. He replied back and said the parts were ordered. Waiting for the part took about two weeks.

I had an HVAC unit on the main floor and another one on the upstairs floor. They weren't working right because my house got up to 80 degrees and above 80 degrees inside. I’ve called American Home Shield in the past because I'm 76 years old and I wanna make sure I do it right. But I filled out the form online this time and it was a Sunday evening. It wasn't in the middle of a business day and the next day, I thought I might have to call them up because nobody has called me yet. And presto, I got a phone call. The contractor said they could come out that day and check my HVAC. It's in Atlanta and it's been very hot for us, especially for somebody my age. They came out and were spectacular. This was the nicest company.

Any time you talk to somebody on the phone, it's from a foreign country somewhere in Asia. And I've noticed when American Home Shield made a mistake and charged me a service fee, they have no way of refunding the service fee. So you have to fight for it. They say there are no refunds. I have a policy for my mom and for myself, and the price on my policy after the first year had a $30 price increase, which I wasn't too happy about. I threatened to cancel and they gave me a credit of 75 bucks towards the next bill, which will cover the increase. AHS is definitely not my favorite. I had Old Republic and they were a lot better.

The capacitor and the contactor were going out and the techs replaced it. They were good. I've been totally pleased with American Home Shield. When something breaks, they come out and fix it. I like to call when I submit claims because when somebody good comes to my house, I like to keep them coming.

A gentleman came and fixed our microwave. He did it on the spot. He had the equipment and knew exactly what was wrong. It was very smooth. I like that American Home Shield has local and reputable repairmen. I like that the repairmen know what they're doing. When they fix something, it gets fixed. They're very timely too. It's been overall a positive experience.

I had plumbing requests for the toilet and for the garbage disposal that was leaking. They sent something to track the contractor, Dave & Sons Plumbing, and the tech called me to ask if we could take them coming at 9:00 in the morning. They came the next morning and the tech gave some insight about what went on. He was knowledgeable and he seemed friendly. He fixed the toilet and the garbage disposal but there was a pipe behind the garbage disposal that started leaking, which we didn't know about until later. I called AHS at 10 o'clock on a Friday and the rep said that I should call him back in 30 minutes if he didn't call back. But according to the text message I received, they don't do weekends or holiday weekends and it was over the 4th of July weekend. Then, they called and asked if the tech could come that Monday, July 3rd.

I called American Home Shield to file a claim and the customer service was good. I told them what was going on and they listened to me and took care of me very well. What I like is the number of hours it took them to respond. I was expecting three days but the contractor came less than 24 hours after I filed my claim. JJ's Fire and Ice's tech asked me questions about what was happening. He diagnosed the issue and said there were broken parts. He told me that he was gonna get the parts that he needed and came back and fixed the unit. I plan to be with the American Home Shield for 60 more years.

This company is a scam! They will find any excuse to wiggle out of covering more expensive items. This is why I have paid them over 7 thousand dollars in the past few years and now that my refrigerator stopped working, they refuse to replace it because it cannot be serviced. Their excuse was that I had dust in the back and unplugged the water line to the freezer. Customer service is hard to understand as they over overseas and some are condensation. I would give ZERO instead of a 1 star. The good reviews, must be fake.

I've had a policy for two years and I've never been helped. The most recent claim I had was when the whole power went out in the garage without any breakers being blown. My wife was sweeping the mudroom in my house and my garage is attached to my house. She used an outlet that's in the garage to plug the vacuum into and all the power to my garage went out. The company that came out let me know that they have to do something and that they would submit the work order. The tech was a very friendly guy. But my claim was denied. Every time that I've needed something, it's either not covered or nothing is done. It's $60 a month and it's a waste of money. I already have a company coming out today that's local to me, which is another thing too, ‘cause I live in Niles, Michigan. Every time AHS sends someone to me, it's from Kalamazoo or Grand Rapids. So, the wait times suck. And I have to correspond with that too. The customer service is top-notch, though.

It was 80 degrees in our home but the unit was never shut off. It was reading weird and it wasn't cooling effectively. I called AHS's office and the fellow from Continental Heating and Air Conditioning, Alex, showed up in the afternoon. He was the best service call we've ever had. He fixed our AC and I watched him, talked to him, and learned a lot about the system. He pointed out that there were some pipes that the previous contractor should have tightened more. He put a capacitor in the unit and charged me $235 for a chemical rinse where he took the top of the unit off, rinsed inside and outside, and dirt came through it.

The refrigerator was not cooling enough. I went on the AHS.com website and put in a request. It was easy and they assigned ACT Appliance Repair. The tech pulled out the panels and cleaned the big of chunk of ice in the back of the refrigerator. I'm a Realtor and I always suggest others to use AHS. They respond to you and they cover a lot of things.

I was without AHS for about a year and a half around 2019 because the service became so poor. There was a delay in getting an agency out when I made calls to them and they didn't have any company that was closer to service me. Also, the coverage was not what it said it would be. On the last repair they did, I had to spend about $800 out of pocket. It was a hot water heater issue and I could have got it done cheaper not going through the warranty company. The straw that broke the camel's back was when I had a service and they needed to reimburse me, which took them every bit of six months. They said that they would reimburse me within 30 days but I had to contact them 10 times and I was getting the runaround. Then, we were fully into COVID and I couldn't get a person on the phone.

My air conditioning unit would reach the desired temperature but it would not stop. We knew something was wrong so I filed a claim with American Home Shield. They told me that SNG would be calling me to schedule and it took quite some time for SNG to come out but they came out when they said they would. They called when they were on their way and they were very down to earth. They explained everything and said they would have to order a part so we would have to wait some more. We were disappointed but I like the fact that AHS offered us money back if we bought a unit. We bought a unit that we could use in the bedroom and AHS would reimburse a part of that. Also, the part has come in and SNG would come out on Friday to install it.

I have a friend that had American Home Shield and I liked the way that they serviced. I call them and they just ask what the problem is and send somebody out right away. I don't have to wait for a week or two. Recently, one of the electrical plugs in my house was out. When I requested for service, American Home Shield called me right back and assigned City First Electric to my home. They came out that same day within a few hours and fixed the problem. I was very pleased. The tech was very nice. He showed me what the problem was and told me how to fix it if it happened again.

When my heat and air went down, I made a phone call, and the claims process was simple. AirTech Heating & Cooling came out and they were very knowledgeable. They said that the compressor was bad, and they fixed it all in one trip. I have air conditioning now. They know what they're doing. They've been to my house before as well.

The contractors have been great, except for Astros. American Home Shield should take them off their list. The first time that I scheduled with them, they were unprofessional and stopped answering the phone while I was trying to confirm the appointment. I didn't like them, but American Home Shield sent them out anyway after I told them I didn't want them to come out. Astros did fine when they came, but my issue with them was when they sent out the two technicians. One of them kept on talking to my mother about needing a new water heater and sending me a quote. He was there for a water valve, and I feel like he sabotaged my water heater, ‘cause the very next day, I had a gas leak out of nowhere.

When I bought a home warranty, I thought, “I don't know how legit this is or what the coverage is really gonna be.” I paid $100 for my deductible, and I was so excited that American Home Shield came out. They replaced my water heater and everything was done ASAP, so I was very happy with the service. The repair company came out next day, and they did my install. They were efficient, and everything worked out perfect.

For the most part, the repair people have been good. They do their job, but there has been a couple of times when my experience was really bad. I had almost three months of ugliness with the refrigerator a few years ago. I recently had a garbage disposal that started leaking. I checked everything out and the unit was bad. It was leaking from the bottom, nowhere in the pipes or the plumbing stuff. I called in on Friday and the repair people were there on Monday. They replaced the unit. I went through dialogue with them, and I was really waiting for them to come out and say, "Yep, okay, I'll put the request in and we'll get back to you." This is one of the first times they came out with the parts they needed. With American Home Shield, I can get what gets broken fixed. However, people should make sure that they're getting the correct policy that they thought they purchased.

I've had to make two claims, and one of them was okay. I had an air conditioning unit that gave out, and American Home Shield got someone out the very next day. We're in Texas, so timeliness really matters. It ended up just being a power line issue though. The other item that I raised was quite a different experience, but it was with the contractor that American Home Shield contracted the work out to. We had a broken dishwasher, and it took a month for them just to get parts to repair. They ordered parts and pushed the first appointment by a week, then they got here and it wasn't the right part. They didn't even know what the problem was. They had to do another week, and they didn't get all the parts they needed, then it was another week. It just kept going on and on.

It's necessary to have American Home Shield. My mom and I had that discussion recently because I had a family member who had issues with their refrigerator. I was telling her if they had a home warranty, the situation would have been fixed right away. My AC wasn't blowing out cool air, and all in all, the issue was resolved in 15 minutes when the repair people came.

My experience with American Home Shield has always been positive. I pay them money every month, and having the home warranty helps when I have an issue. I call them up and no questions asked, they come and take care of my problem for me. That's what I like. It makes me happy. The repair people are professional and they usually do what they have to to make sure the problem is taken care of. I've been really pleased with everything. I did a request for an electrical outlet that was out. I did it Saturday and the guy called me on Sunday to schedule the appointment. That was good. Also, they were there bright and early Monday morning, took care of the problem, and in about 10 minutes, it was done.

I'm in love with American Home Shield, including the convenience of not having to find people to come out, the discounts that come with it and the customer service. It's been flawless. I haven't had any issues with any of the vendors as well. I recently put a work order in for service, and immediately, AHS set everything up. The company confirmed everything and came out when they said they would. The techs were very professional and clean. They got everything situated, and there was no hassle. It was a nice, smooth transaction. The claims process was straight to the point and easy to maneuver around. I love it.

I called AHS and talked to a representative. I told them I needed to make a service request for my AC unit that wasn't blowing cold air. The rep did it then told me who the company was that was gonna come out. They ended up calling me Monday and came out Monday. It didn't take the repairman no time before he figured out what was wrong with it. There are things that are changing over the years though. When I first was referred to AHS, they covered a lot more, like roofs. I had a sump pump that went out and it was covered. Then the sump pump went out. I called and they said they no longer deal with sump pumps. They're still a great company but once the policy changes, I wish they would inform the customers and send something out stating what’s no longer covered.

The plumber had to come back for the water that wouldn't shut off in my bathroom. He told me what I had to do. Once I did that, I called back and let them know that I had taken care of it then he came back out. He was very professional and he did the job.

Recently, the AC wasn't cooling. The unit outside wasn't turning on. A repairman came, popped it open, pulled one part off and put the new part on. It started right up and started cooling immediately. It was great. He was very busy but said, "I know it's a holiday weekend and most people don't work on weekends. But I don't mind because this is my busy time. I'm happy to be working." This time around, the response time was excellent. The last time I had a problem, it took a couple days for things to get going.

I've been with American Home Shield for years, so I'm happy with them. They always do things in a timely manner.

We had our AC cleaned and the service people said there was a leak. We wanted another person to look at it and had American Home Shield send someone. The service is simple, and the tech was really good and professional. He took care of what I thought was the problem, told us he didn't find anything and explained it really well.

I filed a claim for my garage door that didn't work. There were some automated emails and texts about who to expect a call from which is important in these days when there are so many phone calls of places I don't expect. Those are important parts about establishing communications with a vendor that gets assigned. The repairman was a very friendly fellow. He showed me what was going on and how to help that not to happen again. He took a look at what was going on and assessed the situation. He filled out his paperwork. The sensor problem I was having was apparently more sensitive than what I understood. He was non-judgmental. I went into lots of details, and he was very kind with that and answered all my questions. When old systems which don't run the most efficiently go bad, it hurts to replace them, but American Home Shield goes ahead and replaces them.

I had a really slow drain in my bathroom sink for the last year and it was beyond what I could do using over-the-counter products. I needed a plumber to come out, give an assessment and perform a service, so I called American Home Shield. The customer service experience was easy, and someone was out immediately. This particular instance was pleasant, but I've also had unpleasant experiences with American Home Shield. I had some electrical work that needed to be done and the electrician gave a recommendation. However, American Home Shield didn't want to fulfill the recommendation and said that if I wanted to pay another deductible, they'd send out another electrician to get an opinion. If a professional is giving a recommendation, they should err on the side of that professional and cover the claim.

We had a hot water heater replaced. That one went well. On another claim, American Home Shield sent a vendor to my house who told me the HVAC had to be replaced. Then I got an email from American Home Shield to pay $2,550. I hit the accept button and that went through. Apparently, they needed a second opinion. A repairman came and said the same thing, that the whole system is shot. Then I get another email from the American Home Shield saying I owe $480. By that point, I was confused. Why was there such a difference between $2,550 and $480?

Each month, American Home Shield would charge me. I was gonna cancel because I have been with them for three years and never used the service. Then when I wanted to use the service, they said there was another $125 that I had to pay. The lady called me back and a contractor came out. What was wrong with my refrigerator was that my icemaker wasn't making ice. It was popping. It was also leaking water. The guy said he fixed the leaking water part. But he said I needed a filter and that I have to go out and buy my own filter. If they come in there to fix it, they should be able to supply the filter too. I am gonna have to order the filter and screw it in myself. That's 60 something dollars. He also didn't speak good English. He was trying to understand me and I was trying to understand him. For a minute, it was a mess. But the service was good. When he did, it wasn't long.

American Home Shield has been good. I had to get a new dishwasher. I had to pay out of pocket because I upgraded the replacement so it wasn't all covered.

The gas company said I had a gas leak so they shut off the service to the house. I filed a claim with American Home Shield and they contacted me back almost immediately. They provided me with a different provider at first, which I didn't have a good experience with. I worked with Mega Star before, so I asked for them. They are always great. The repairman came out quickly. He had to go under the house. First, he isolated the inner line from the outer line. He determined there was no leak in the house. Then he went outside and pressurized that line. He determined that the leak was in the yard. However, American Home Shield wouldn't cover it. I'm gonna have to pay $3,700 to have it fixed.

My water pump on the pool went out. I made a phone call to American Home Shield and told them what the problem was, and they asked me some information, took my credit card information down, then sent me a message saying who the job was assigned to. I called them up and they made an appointment to come out at the time. The guy who came here was good. I like him. I work in my house, and he was out there in the backyard with the pool. He came back and just told me, "It's fixed." I went out there, looked at it and it was working, and it's still working right now.

American Home Shield's service has definitely improved. It's been decent this year. At first, it used to be a lot of calling them, but this time, it was quick. It's more about the contractors though. Some of the them are not good, while some are. I recently requested service for my dishwasher and my AC. The dishwasher is fixed, but with the AC, the first guy was not very good because he did not know what he was doing. However, the second one was good. The guy had to come multiple times because the parts were not here, but I was okay with it. He is supposed to come today, so we'll see how that goes.

My air conditioning wouldn't work and it was 90 degrees outside. The temperature was rising really quickly in my house. I just had to click one button on their website and they knew who I was. They said they'd get someone working on it as soon as possible. I made the claim at about 11:00 at night and at 8:15 the next morning, the contractor set up the appointment. The tech was the owner of the company and they were at my house at 11:30. He had the part needed in his work van. AHS has saved my butt numerous times. But they are inflexible when it comes to payment dates. They only take the payment out on a certain day of the month. Other than that, they've been great.

The spring on the garage door popped so we submitted a claim and we heard from the contractor, Flash Garage Door, within 48 hours. They fixed the issue right away.

I just had my AC replaced through American Home Shield. I did a couple of claims because we were trying to figure out what was going on. The first time, we thought the problem was fixed. Within a couple of months later, it went out again. Finally, they got a second opinion and we were advised to replace it. I had to pay out of pocket for almost half of it, but they kept the claim open for me. So, when I got the money to replace the system, it was super easy for me to do. I just filled out a form and they were able to have the contractor come out as soon as the part was ordered and received. The two technicians were so nice. I had a good experience. They were super respectful. They stayed until the service was complete. As far as American Home Shield, I like that I only pay $75 for service. I've only had a few claims but most of them have been fully covered with the exception of replacing my AC.

One of our air conditioners wasn't keeping up with the heat. The turnaround time for the claim was really good. I highly recommend the contractor. I was very impressed even with AHS 'cause they gave me a window. They also sent me an email saying when the tech was about half an hour out. That was great so I didn't have to stick around all day. The tech was very professional.

My AC wasn't working. The contractor was very professional. They fixed the unit. I feel more safe with the coverage. I don't wanna pay for fixing anything. Having AHS is very convenient.

I was impressed that the workers came within 48 hours to give us an estimate. So far AHS has been great. Everyone's been really good on the phone. They've been able to tell me if what happened is under warranty before I pay for the fee. We had an electrician one time who was very good. Everything has been covered.

We don't have to worry about unexpected costs when things break down around the house with American Home Shield. Their claim process is pretty painless. They're fairly prompt. It's as what they say, as far as the stuff that we've done. We have not had any issues with any of the technicians over the years too. They've all been good. When our dryer quit working, a tech came out and got it fixed. It's doing well now.

We've had a good experience with American Home Shield. Sometimes things move a little slowly. But in the end, they do everything that needs to be done. When something happens to the things that we have insured, they either get fixed or replaced. That's why we keep the warranty. With one of the claims we had, they replaced the whole unit. I have three units and something wasn't working. With the other one, they just did some repairs that needed to be done. The contractor was Gra-Tac and I'm happy with everything that's going on right now.

I was not happy with my warranty. My daughter had American Home Shield and she was pretty happy with them, so I decided to change. So far, the service has been great. We had a problem with our stove. I called American Home Shield and they sent somebody out that was professional and knew what he was doing. A part had to be ordered so he ordered the part and when the part was delivered to our house, he came back within a week and fixed the stove. This home warranty is a great benefit. They're dependable, reliable, and they don't seem to give people the runaround.

American Home Shield fixed my things and I don't have to worry about them. I have an insurance policy to fix my stuff because I'm 72 years old and it's hard sometimes for an older person. Sometimes I can't understand American Home Shield's customer service when I call in because they sound like they're from a foreign country, but I do make it through. That's my only complaint. The people don't talk plain enough. That aside, I've never had a problem with the people that came out.

I like American Home Shield's service. It's probably the better one out there. I did a claim recently for a leakage. I thought it was coming from the kitchen but it wasn't. The techs figured out what it was. They were very professional and very mannerable. They explained to me what was going on. It's good to have a warranty. When I have a warranty, I know what the cost is going to be for a repair.

I've had Home Shield for almost eight or nine years. Every time that I had an issue, it was resolved. The most recent company was awesome. The tech actually took the time to explain what was going on, what was necessary, why the issue occurred in the first place, and what steps could help prevent it and help maximize my AC unit to make it more efficient. He did a great job. But previously for other issues, it took a little bit of time with working with some of the companies just for the part of scheduling.

We used to have American Home Shield a long time ago and we changed to another warranty company. I went back this year with American Home Shield and I'm very pleased with them. Recently, Myers came out and worked on our AC. They actually came out twice. Both times, the day I called American Home Shield was when Myers came out. The first time, beside the air conditioning problem, I had an electrical problem. So, I had to call American Home Shield and they sent an electrician down here the next day to fix the electrical problem. Then when they got done, it was assigned back to Myers and they came out here and fixed it. They did a great job. Then when the guy came out here, it didn't take him five minutes this last time to fix what was wrong.

My unit didn't seem like it was blowing cold enough. I wanted to have it checked out to make sure it was operating properly. Originally, I placed it with Home Shield saying it wasn't operating but when the contractor called me, I actually changed it slightly. I explained to the person who was gonna come that my unit was operating but not as well.

Having AHS has paid off in most cases. But recently, it hasn't been anything. My dishwasher wasn't working. A guy called and said, "Okay, let me diagnose your problem." The techs ordered a part and that part came. When the tech came to put it in, it turned out that the water wasn't turned on. Why didn't somebody just say that when the contractor called me. I could have avoided all that.

I typically do my claims online and the American Home Shield website is very user-friendly. They then call. The turnaround time is the same day. I did a claim when we were having some issues with our outlets. The guy that came out had been to our house several times and he's great. He came out right away and got everything taken care of within the first 15 minutes. Get American Home Shield. I had a concrete guy out and I said, "Oh, I have a plumber coming out on a separate issue." He said, "Do you have American Home Shield?" I said, "I do." He turned to this guy he was working with and said, "Dude, you need to get it." I was like, "I agree."

We just had a claim last week with air conditioning, and American Home Shield was very good. The technician fixed the issue right away. I called AHS today because we have an open claim on an oven I need to replace. The first person I talked to was overseas and it was hard to hear her because there was so much noise in the background. They probably need to go in and see how close their associates are sitting and that they might have an issue with their overseas answering. The representatives themselves were not bad. They transferred me to somebody that was US-based, and it was very good.

American Home Shield customer service has been pleasant and helpful. I called on a Friday for a claim and techs came on a Monday. The issue was with our toilet handle and something on the inside was damaged or broken. The techs replaced it. My experience has been positive, so far. I have peace of mind. I only wish for a lower premium.

I had water leaking out. Supposedly, in the coil, there's a drainage pan. It was clogged and it was leaking into the secondary pan. I called American Home Shield and customer service was good. The first guy that came tried to fix it but he didn't. A second guy came and he blew some air through it. He got it all unclogged so everything's good now.

American Home Shield is a good company. I use it for my current home and then my previous home as well. I'm a customer of them for about five years. I like the coverage they're providing. So far, they covered pretty much everything that I had problem in my home. Recently, I had a stoppage issue and few of my faucets were leaking. So, North Gate fixed that. I called on Friday. They're closed on weekend. So, I had to wait over the weekend. I do understand not many companies work over the weekends. On Monday, I just called the company. I didn't wait for them to call me. I just called them. Luckily, they have the same day appointment available and they were able to accommodate me. I had a good experience with North Gate. They sent them twice. One was for my toilet leak at that time. The second time was my stoppage issue. Both times, the North Gate Plumbing people are good.

I've been satisfied with the service. I've had plumbing done and I got a request in for my HVAC to get looked at. The contractors set up availability and came again once available. AHS saves on out of pocket expenses. This is an unexpected event and it would have been way more money for me to have a plumber do the job than go through American Home Shield.

I've been a customer of American Home Shield for at least 15 years. I recently had an experience with my garage door. On my contract, it says what's not covered, which is the door and the track assembly. However, it wasn't the door and track assembly that went out. It was the spring and tensioner. On my contract, it says all parts are covered. It does not say that that spring which is not attached to the track assembly is not covered. I asked for a supervisor to call me back on which I'm still waiting. I'm extraordinarily unhappy.

My unit gave an error message that it was not draining. After checking it several times and still didn't, my husband checked what they say to do in the maintenance book to see if the filter is clogged. It was not. We called Home Shield and immediately talked to a representative. She took all the information and then gave me the name and number of the contractor that was approved for my area. She also told me she was issuing a work order to them immediately but that I could call them and schedule if I wish to.

The service so far has been outstanding. When I've needed something done, I get a call in a very timely manner. Right now I'm waiting to see if that continues because my refrigerator went out. Other than that, AHS should let the customer know what is not covered at the time the service person is doing the repair so they know how much they're going to owe. My credit card has been zapped for small amounts of $36 and $73 and I don't know what those are for because there is no reason given.

I've had a good experience with AHS. I had a claim for my AC which was not working well. I submitted the claim on Friday night and the technician came early in the morning on Tuesday, the 4th of July, which is a holiday. He fixed everything. Every time that I call AHS, the people who come are very efficient and respectful. They fix everything.

There was a problem with the air conditioning. Somebody came out and found out that the unit had to be replaced. It was not worth repairing because of the age of the unit. American Home Shield covered it, and I had to pay around $680 worth of Freon gas.

We've had American Home Shield since I moved into the house about five years ago. I've used them various times throughout the years for different repairs and things around the house. In the past couple of months, I've used them quite a few times. Every time I think about canceling the home warranty, something comes up and I use it. I'm actually really glad that I have it.

My experience with them was great. They get right on whatever your issue is. I like how quickly they respond whenever I call to make a claim. Recently, I called about the washer and dryer. I recommend their contractor Bennett's Heat & Air to anyone. They sent a professional and polite young man who knew what he was doing. The washer was unrepairable, so I had to get a new one. Working with AHS was great. They gave me me the option to buy one and they would reimburse me. I recommend AHS.

The dishwasher didn’t start and it was 30 years old so American Home Shield replaced it. The rep told me that I could go to Lowe's and pick one out or do it over the phone. I did it over the phone and somebody delivered it. Then, Long Lane came and installed it. The tech had a little trouble for maybe a few hours but he was nice. I called AHS again today for an electrical problem. But I don't know if they're coming or going because they're letting other people do it. I have a hard time understanding the people that I call. They're usually always foreigners and they have thick accents, and it's hard for me to understand them.

The website is user-friendly and for the most part, it’s easy to get ahold of American Home Shield and a dispatcher. I had a claim a week ago and they were able to send a tech out in a few days. I’ve had a very good experience with the techs that they’ve sent out.

My air conditioner started to fritz out back in mid June. To their credit AHS did send someone out pretty fast and that first claim with AHS went well. However, the repair didn’t hold. I had to submit a recall (not AHS' fault and they were great about that). The HVAC company came back out on 27 June and recommended I get a whole new system because mine is really old and malfunctioning. They submitted to American Home Shield for authorization, and two weeks later I’m STILL waiting for it to be approved. Meanwhile it’s staying around 85° in my house with fans on and windows open. I’ve called every day and they keep giving me scripted empathy and telling me that the usual time to get an authorization is 24 to 48 hours…But it’s been two weeks!

The rep from American Home Shield was good. I called that Friday and the techs came out Tuesday. But they didn’t have anything to do because the AC had been off.

At first, I thought my washing machine didn't work. American Home Shield sent out a man from Sears to look at it and he diagnosed that it was the outlet. So, he talked to AHS and they sent the electrician. A GFI outlet near my washing machine stopped working and the tech replaced that as well as another box while he was here. It was excellent service. He was well-equipped and communicated with me well. He got home a few minutes before I did and was very courteous. He was doing some paperwork waiting for me to get home. He is a member of the Guild of Electricians, which is a superior certification or membership than just an ordinary journeyman electrician. He was well-spoken, clean, knew where his tools were and did a good job. AHS has come through every time.

I was supposed to get a $25 gift card if I signed up but we never got one. Also, I had a claim for my roof. The person who did the job was shoddy. He left a bunch of tiles and staples up there and didn't fix everything he was supposed to. He also didn't clean up a mess he left and paper fell down to the ground. AHS never gave me another roofer. Also, I don't understand why they had to hire somebody all the way in Asheboro which is over 100 miles away. They need to get people closer by. I'm sure there are plenty of roofers around my area. I had to call the roofer two times and sometimes when I reached out to him, he didn't call me back. Overall, I'm fine with AHS for now.

I set up the claim with American Home Shield online and the turnaround time was quick. It was within a couple of days. The contractor was very good. The magnetron on the microwave was damaged and the tech fixed it.

My air conditioner was not turning on and I tried to submit the claim online but it didn't fully go through. I have been assigned to someone but it didn't give me a dispatch number. So when I called the people, they didn't have my information on file. When I called American Home Shield, they gave me a different vendor, which ended up being fine because United Air Temp was great. But it was an inconsistent experience. Then, I went through a situation where AHS assigned me to another company that was booked up and told AHS several days in a row to not book with them. So I tried to get them to reschedule me to someone else or move me to someone else that I could get someone out. And AHS said they couldn't unless they talked live to the original contractor that they had assigned.

American Home Shield was fast and replaced it all. The problems with the house were getting covered and costing less than what they would normally.

I like American Home Shield because I am saving money when it comes to having to replace or repair items in my home but the companies that they hire are not the best. It's been hard getting them to switch the company that comes out if they're not doing what they're supposed to do. So that's fighting tooth and nail, and that could be the customer service and not doing their part. But I can't blame that on American Home Shield, because I finally got a representative that did their job. And when I did, the customer service was good.

I have an older home and my systems are starting to break down, and American Home Shield has been great on getting the repair work done. The warranty is reasonably priced. So, we're satisfied with it. The tech came in, installed the water heater and took the old one away. He even took out the carpet that was mildewy in the garage. So, Alfred Mousley Plumbing is good. I like them. They fixed the toilet a little bit but it started rocking again. The tech said it's because our floor is unlevel and that is not covered. So, I had an outside contractor come in to do that work. I've had good experiences with all the contractors of AHS. They've all been professional. They don't mansplain, but they're nice and friendly.

The techs have been very good. We recently had water come from our washing machine and, the way it's set up, it came into the house and we had to have insurance come in and out. With what they did, they fixed the one part that was causing part of the problem. But we just called and said that we needed him to come again because, in correcting the water damage, which was not an American Home Shield thing, we found another leak in the pipe that they had to expose to dry out the walls from the leak that American Home Shield had fixed. Everything has been done very quickly. When the phone rang, I thought it might be the plumbing company that American Home Shield sent before on the other issue.

Power going to my garage was out. The rep was very helpful and he knew what he was doing. They said that was covered so they sent a tech out. Unbeknownst to me, I had a GFI box in my garage. The tech knew what it was and said, “Hey, this is not the first one today.” I appreciated him letting me know. I didn't mind paying the fee 'cause it saved me some headaches. He was very informative and really easy to talk to. I liked him so much, I asked him for his phone number in case I had any more issues. You can't go wrong with AHS. Premiums go up like everything else but it's worth it. I'm a very satisfied and loyal customer because of the service that I have received and continue to receive from American Home Shield.

The air conditioner wasn’t cooling and the claims process with American Home Shield was hard. They kept giving me the runaround saying the other company accepted the claim and the other company said that they were never sent the claim. So, I was without air for a week and that was a problem. When I called the contractor, they told me what I needed to do to be able to get the claim done again but American Home Shield should have canceled the first claim without me having to call back five times in one week. They should have done it again if they're saying that one person picked it up and the other person saying they don't have it. I shouldn't have had to buy an AC unit and sit in the heat for a week. But Bruce, the tech, was very nice. I liked him. He told me what was going on with it and what I needed to do. He changed the motor right away.

I had a guy come out for my air conditioner in the last couple of days because one of my units was acting up. I talked with him and I said I don't know if it's not the Nest that I have on there. And I told him I had bought a new Honeywell but it's showing that it's not picking up any signals. So he said he would replace the Nest, and he did. I had a box sitting there with the paperwork from the Honeywell in it and he laid the Nest inside. Then, he put his tools on top of it, which made me feel a little uncomfortable. He kept saying I would probably need to replace my air conditioners. I've got two air conditioners and we’re talking $20,000 here and up until now, I haven't had a problem with them in several years.

Our refrigerator had problems over the 4th of July and I went online and did the claim. American Home Shield had someone out here on the holiday, the 4th of July, and it was repaired. AHS covered everything. So far, they’ve been reliable.

The reps are good though sometimes, you couldn't hear them because of their headset and everybody talking behind them. The microwave broke first and American Home Shield sent Rogue Valley Repair to look at the microwave and determined it couldn't be fixed. So AHS replaced it. Then a week later, my stove went out and it was determined that couldn't be fixed. AHS is replacing that too and I'm supposed to be getting that next Tuesday.

The representatives have an accent so it’s much better to set up the claim, if you can, on American Home Shield’s website. The contractor worked on the dishwasher and it was cheaper to replace it than to repair.

The cooling system in my refrigerator went out and the techs came out within one business day. They saw that there was a part that needed to be repaired and advised that it may take a little bit longer to get the part in because the item had to be approved by American Home Shield. It could possibly take up to 24 to 48 hours for AHS to approve it but they did it within about an hour. The tech was able to get the part, come out and fix the refrigerator a little bit quicker than he expected. He was very informative. When he left for the day, he also advised me of anything that I could foresee possibly happening and how to properly tell if my refrigerator was properly cooling or not. He gave me the information not to go out and go full grocery shopping until what he advised me to watch for had actually occurred to make sure that we didn't have any wasted money.

I'm happy with the customer service people. They're very responsive. Whenever you have a problem, they get someone to call you within 24 hours, and that's perfectly fine. But each and every time that I've had interaction with AHS, especially on my appliances, they send out incompetent repair people who don't know what they're doing. You can supposedly call your own people but you have to pay for it out of your pocket and then turn in a receipt. The last thing that I had repaired was a dishwasher and it was five weeks before I got a check from them to replace the dishwasher which caught on fire inside. It needed to be replaced from the beginning. I sent some pictures. But AHS still sent the people out three times. Finally, I had to call and get not nice to them and tell them that this machine is gonna stink my kitchen because it smells like burning.

My pool heater wasn't working and American Home Shield assigned it to A Man For All Reasons. The tech contacted me and asked me to send him some pictures, which I did. Then, he was waiting to hear back from AHS because of where he was traveling from. He called me back last Saturday and said that AHS had approved that he would be coming out to take a look at my heater. He was excellent. He was on time, did what he had to do and kept me informed. The issue hasn't been rectified and I'm waiting to hear back from American Home Shield. The tech was letting them know that because of the age of the unit, he was trying to find parts in order to fix it. It'll be a week since he finished and Monday was when he advised American Home Shield of his findings.

There were several issues with the refrigerator already but the worst one was the water started to leak on the back of the refrigerator. We didn't notice it was leaking so it started to cause problems behind my wall. The techs came and fixed the water line for the water dispenser. Then, the refrigerator had many leaks when it comes to the rubber. So sometimes, the refrigerator temperature wasn't like it should be because the rubbers would not seal completely. We would notice the refrigerator wasn't closing correctly anymore but I was thinking it was part of the age of the refrigerator. The gasket had to be ordered so we had to wait for the rest of that to be decided. Some companies would give incentives to recommend but even if American Home Shield didn't do incentives, since I've always been satisfied with their service, I tell people they should go with this company.

I've had four claims with American Home Shield and I’ve always done them online. The communication has been good through text messages and email. The company, Comfort, called as well as sent a text message for confirmation. The person I spoke with was very nice and kind. Daniel, the gentleman who came out, was very communicative. He let me know what was going on and what he replaced. It was a very fast, quick turnaround. I didn't have to wait for any parts to be ordered so the air conditioner was fixed the same day he came out. The ease of putting the claim in to AHS is very easy as far as the online process. It’s very user-friendly. The monthly charge is affordable and as long as I've had AHS, they've only gone up $10. I hope it's not gonna increase anymore.

One of the showers in my home was not receiving any water and it was related to a cartridge issue so the contractor came out and replaced that cartridge. They were punctual and professional. They analyzed the issue, walked us through it, and resolved it fairly quickly. American Home Shield’s website is intuitive and easy to navigate. Their home warranty program provides peace of mind and their service is good. However, even though I'm on the maximum tier plan, they could cover more of the repair than what they currently offer.

We had a washer that was having so many problems. The turnaround time for the claim was less than a week. They are replacing it and have sent my husband a catalog and now we're still waiting on the replacement appliance to arrive.

I got the automated message saying the person from High Priority Plumbing was on his way and you can track it if you want. Then, he showed up. He was great. He got everything done and let us know which ones were things that we could fix in the future. The back was just loose, so he showed us how to tighten it and something else had to be done to the front. Four years ago, American Home Shield was one of the first ones we saw and we gave it a shot, and things are good. It's nice to know that I'm covered in case something goes wrong. Our water heater was bad at the last place and we got a replacement. But it was mid-COVID and parts were hard to get. So, they knew that there might be faulty issues with the part that they replaced it with.

My dryer wasn't turning. The rep wanted to take a video of the machine so she could see the problem and it took me a while to set that up. When the tech came, he had the part needed in his truck. So, that was good. AHS was able to handle the problem accurately. They selected a company that was able to fix the problem. It was all done in a timely manner.

AHS is very professional and on time. My AC wasn't cooling and the claim went well. They're a great company.

Three years ago, they sent out A-US Air for an air conditioning problem. hey found that all three of our units need to have their coils replaced. They sent out four different people over a two-week period and they did everything wrong. They didn't even put one of the units together right so water leaked through the ceiling of my house. I called the company about it and they said they weren't responsible for it. That was a very bad experience.

My air conditioner wasn't cooling. Submitting a claim was a seamless process and we enjoy it. The only concern I've ever had with American Home Shield is that twice, they did not have a vendor in my area and I had to find my own.

Customer service was very professional. They were knowledgeable, expedient and really helped navigate the process. I like the fully Bluetooth features. My favorite is the fact that I can change the focus mode. I can put it to where I can hear people clearer in loud restaurants or just focus on the overall ambient noise. It’s pretty good.

We had coverage with a different company when we lived in Tennessee. And when we moved up here to Illinois, our previous company didn't serve Illinois. We went with American Home Shield. I would recommend it. In just one or two uses, it pretty much pays for itself. So far, we've been really happy with it. The tech came out recently, was able to diagnose our problem real quick and ordered the parts. He had to replace the board and parts in the ice maker. Everything's working great now. It was very professional.

The website is very easy to use. I sent in a claim for the garbage disposal and the contractor came out the same day. I was surprised that they came out on the Fourth of July. So far, I've been happy with American Home Shield. You have to read the fine print on your contract to see what's covered.

The service is good. There was an issue in my air conditioner and they were very quick in resolving it.

The air conditioner wasn't working. I called American Home Shield and the people came out the next day. The technician was great. He resolved it. American Home Shield saved us money so far.

The contractors have always been really good, professional, quick, and taking care of everything really well. They've always been able to figure out what the problem is and come in and fix it. With American Home Shield, I like the ease of getting something taken care of when there's a problem. When I make a claim, they're on it fast and have the appointment set up. I've been more impressed with Home Shield that they actually cover the stuff that they say they're gonna cover. We've been glad to have it. They haven't said, "Oh, it's too old." They come in and fix the issue. So I appreciate that.

The service has been okay except for the fact that it seems like the premium and the rate that I have to pay for a service fee keeps going up every 6 to 12 months. Other than that, the claims have been fine. It's seamless and I like that I don't have to do a lot of paperwork. They have used the same service number to do the HVAC and they've been pretty good. I do wish that they had more options for contractors if there was an issue with the contractor in my area -- somebody within their network.

I had an air conditioner unit that had to be flushed out. It had water built up in a drain pan. It was something very simple. It didn’t take no time to get complete. The claim went good. With American Home Shield, I don't have to call an outside company to come and pay. I just pay a $100 deductible like now. The contractor came out in a quickly manner and resolved the issue. I have spent money out without having a warranty before for the same job and it cost more than the $100 I had to pay this last visit.

The dryer was making a loud sound. The tech had to reset something. He was a nice guy and got the job done. It was prompt service and American Home Shield found someone to come out immediately.

I put in a request to have them check out my dishwasher, which they had a tech come out and do that. Then they found that there was a faulty pump. They replaced it. The tech came out a week and a half later. He was very pleasant, very nice, and showed me a couple of things that were going on with the dishwasher that I didn't know about a couple of leaks. He went above and beyond what his normal duty is. Thank God that he had caught them because they were little leaks. So it didn't do any damage. But he told me what to look out for if I see any water. That was pretty cool.

American Home Shield connected me with a company for my air conditioning that went out yesterday. The company texted me and said, “Do not call us. We will schedule an appointment on your behalf.” So they texted me with the appointment date and time. But that's annoying because what if I'm not here and they specifically say, “Don't call us.” It's 95 degrees in my house. So I don't wanna wait a week, which was the day they gave me. I contacted American Home Shield and they got it changed to Monday instead of Thursday, which is better. But the fact that the company doesn't want phone calls is odd to me.

The dryer at my rental property broke down and it wasn't starting. I logged onto my account with AHS and requested service. I got a call from the contractor, Applifix and they wanted to get some information and to schedule an appointment. I asked them to call the renter and they did. The renter told me they showed up a few hours after the call. Then, I got a call from Applifix and the tech explained to me that there was something that broke down and they fixed it. They were good because they did their job and they responded very quickly. I would recommend AHS.

The washing machine stopped working. Everything went fine when I submitted the claim. I'd recommend them.

I had a claim last week when my air conditioner wasn't working. American Home Shield sent someone out and they took care of it for my deductible. The contractor noticed that one of the circuit boards wasn't working or had burned out. So they replaced it. They had the part on the truck so they did it that day. They were very good. American Home Shield is pretty much automated, and usually, the more standard things are very easy to get resolved. Everything's been good.

We had a squealing noise coming out of the sink downstairs. Apparently, it had to do with a constricted water flow. A tech named Alex came and he was able to identify it in about 15 minutes. He said that his work is good for 30 days and if the problem returns, he would come back out and he would know what to do. He did a really good job.

The customer service rep was very nice, but he told me that my insurance wasn't gonna cover my claim. He said, “You're gonna have to pay this out of pocket because they don't cover the doors.” But I thought they covered garage doors. He said it was just a small portion that went toward the motor. It still was way out of what I was expecting because I'm a retired person and I’m a senior and I live on a small budget. They did the repair, but I had to pay out $5,000. So, I wasn't pleased at all with that. American Home Shield should be more specific about what they're covering so that you won't be disappointed. But the people that I talked with were nice. The representative came out. He was very nice, and also the other young man that came out yesterday. They completed the job.

You can count on American Home Shield. They know their stuff and they know how to get it on time. They tell you who the contractor is and they know how to let the people call you and tell you what time they're gonna be there. Recently, my ice maker went out and I had a plate off of my stove that I had to get fixed. I called those in and somebody called me in two days. They set up a date and they came. They found that they had to get some parts and they called me to set up a schedule to put the parts on.

American Home Shield fixed my AC. They sent me a new compressor and changed it. The whole process took about three months. But the tech was good.

I normally do my claims with American Home Shield online because of my schedule. The website is all right. I just hate that my payment every month keeps going up and up and up. I've been a customer since 2014 and I started out at 45.99. Now, I'm up to 70. I did a claim and an electrician came like he was supposed to. I told them I couldn't always get to the phone. They said, "Doesn't matter. We got a set time. If I don't get you on the phone, I'll still be there." That worked for me. The tech called me and told me he was on his way. I put my dog up and he did his stuff. This service company is the bomb. They did everything they were supposed to.

My air conditioner unit was not cooling. I did a claim online with American Home Shield and that was easy. The repair and everything took three days. My experience with this home warranty was easy and worth the money that I paid for it.

The service with American Home Shield has been great. As soon as you call them, they'll respond to you quickly and get things done. I just had my stove fixed last week. We called and told them the oven went out and the next day, they had a service guy come out. He ordered the parts for it and a week later, the parts come in. He came out and put them all in, and it’s working good. I love AHS. Everything is great. I tried to get my daughter to get it but she can't afford it. When I first started AHS five years ago, it was only $49 a month and now, it's 99 a month. But I like working with them. When the guys come out and say something needs fixing, they just call AHS. Most of the time, they’ll approve to order the parts, which is what I like about it. They don’t hesitate.

The thermostat was not turning on and the tech solved the issue. It was a plugged drain line. He was very positive and professional. I would recommend American Home Shield. It's worth the cost and the best thing about it is the protection of your appliances in your house. The service is good. The only issue is it's a Russian Roulette with the contractors that they have. I've had very good experiences as I did this last time but I've also had some bad experiences where they're very slow in responding or inadequate for whatever reason. So, it depends on the contractors that they have.

The garage door would start, get almost down to the bottom, and then stop and go back up. The only way I could get it closed was the opener that was in the garage. I had to hold that the whole time until it closed. The gentleman who came out was nice and diagnosed the problem immediately. He knew exactly before I could even get it out of my mouth what I had to do to close it. It was a very positive experience. But I have a previous claim with American Home Shield that is still not completely taken care of. We contacted them yesterday to try and get some resolution to the problem from the company that is supposed to be taking care of it. The AHS rep said we should hear back from the company within 24 to 48 hours. So our plan is to wait till Monday and see what happens then. It isn't American Home Shield so much as it is the company that we are dealing with for that particular service.

My basement was backing up and the repair guy who came out was cool. Everything’s working okay now. Also, a contractor came out today to fix my stove. I haven't had any issues thus far with American Home Shield even though they've changed their coverage along the years to cover less and less. But I have been looking around.

My AC wasn’t working and the rep from American Home Shield was knowledgeable on how to assist me. But I wish it was people in the United States that I was talking to. They're people from different countries that are affiliated with American Home Shield and that's the only downside. The tech who came out was good. She was young enough to be my granddaughter but she knew exactly what she was doing. She said the fuse was blown so it needed to be replaced and that some wires up in the attic were not connected.

American Home Shield’s service has been good. The price has gone up accordingly with the service costs in general. The only issue I've ever had is I had a whole brand-new kitchen two years ago, but you still have to have coverage because it's in a bundle. But AHS is worth the value. I had a problem with the air conditioning but we've been having some construction going on. It turned out to be a minor issue to fix and the techs were able to repair it and be done with it within an hour. So, it was great.

I had a toilet that was leaking and I had a plumber come out the other day. I had a great experience and the only thing I was unhappy with is on American Home Shield’s website, they listed they do an HVAC upgrade and when I tried to do it, they said that it was unavailable in my area. It was false advertising. But with AHS’ policy, you can get a contractor there fast if there's a problem.

The temperature in the house was 90 degrees, and we realized that it wasn't cooling in the house even though we had the AC turned down. When the tech came, he said it was a relay that was bad and it took about a week to replace that. While he was waiting on the part, he did something to make us have air. But we had a thunderstorm and then, we were without air conditioner for three whole days. We burned up in this house. We called American Home Shield but they said there was nothing they could do because they don't work on weekends. They are terrible.

I've had a couple occasions in which I've spoken to the American Home Shield reps but for the most part, you set up the appointments online so you don't have to speak with customer service. The techs were excellent and did the job in an expedient manner. AHS gives you a little peace of mind that you have some protection if something in your house goes down, which is important. But they could probably lower their prices.

I had a sink stoppage in the laundry room and in the kitchen sink and when I called American Home Shield, the customer service rep was alright. It wasn’t the best. I don't like that these people are from all over different places and sometimes you can't understand them. Also, you are paying a monthly fee and then, you still have to pay $100, and then you gotta pay for each incident. It looks like that’s how all the insurance companies are doing it now and I don't like that. If the techs come out to service my house, they shouldn't make me pay for plumbing, electrical, this, and that. I was with another home warranty before I went with American Home Shield and I was able to pay once they got there. AHS makes you pay before the contractor even gets there. So, I don't like that part too.

We lost our HVAC system in the heat of the summer and I called American Home Shield to put in the claim. They gave me the option of doing it online but I didn’t have my computer with me. I just had a cell phone and the rep was willing to walk me through the steps of getting someone here to check it out. I was very impressed. They sent messages of what the next step is and what I needed to do to keep it moving along so that we could get the system in because I had my parents living with us and they couldn't take the heat. They got it in quickly and it was a very easy process. It was a very good experience and everything is working great now. I had grown up hydrangeas all around the system and the techs worked with me to make a way to where I could move the least amount of plants possible for them to still get in. They were kind and helpful, because I had an injured arm. The whole experience was lovely.

DON'T WASTE YOUR MONEY ON THIS COMPANY!!! We have been using AHS since 2008, recently cancelled our policy (early July 2023). We have noticed over the last 8+ years their customer service has declined since they have decided to outsource to another country (Philippines). The individuals are rude and they are arrogant. When finally reaching someone in the US, the representative states they hear this all the time .. However, nothing is done about it.

I like AHS. They're very good. Their technicians are very friendly and thorough. I called them to submit a claim for my washing machine and it was easy. It was the heating element that went bad on my dryer. The tech called whoever's gonna supply my washing machine. They're supposed to call me back to let me know if they are gonna get me a replacement or what.

I have multiple policies with AHS. I'm a real estate agent, so I use them in my real estate buyers and sellers. But I also personally have them. With AHS, I like the comfort of knowing that I won't encounter huge expensive costs if something breaks. I really have been very pleased with AHS. My experience with their techs has been very positive for the most part. If I have an issue with a technician or the timing of them coming out, I reach back out to American Home Shield. They either make a call in order to try to get someone to go out sooner or they will dispatch a different person who can go sooner.

The techs that AHS have sent have all been very excellent. However, sometimes it's hard to talk to someone who understands with their customer service reps. They need somebody not just reading off of the procedure. But I like the peace of mind AHS brings.

AHS is very convenient. It's also a good deal. For my recent claim, my air conditioner was not cooling the house down and it was not maintaining pressure. The techs came out twice for it. It was my fault the first time. I didn't follow it up because it seemed like it was better, and I blew it off. The second time, the guy was there a long time. He worked really hard. He said I had a leak. He told me what he did. He put a sealant in there. He said, “With any luck, the leak is so small. This will take care of it. But if it's not and you feel all this happening again, call again, and we'll have to go back in and look for it again.” He was great.

We're able to get issues taken care of with American Home Shield. Recently, the air conditioning unit was not cooling. Elite came out and said that the refrigerant was low. They couldn't get the refrigerant that's in there ‘cause it's an old one, so they have to replace all the refrigerant. What I don't like is that it hasn't been fixed yet. American Home Shield hasn't approved it yet and it’s in the 90s all week here. Our house is in the 80s.

The contractor had to come back for our stovetop claim. The glass on it broke. They had to order the part. It was quick. Everything went well.

The claim for my dishwasher that stopped draining went well. I like that I don't have to pay for anything other than my copay. But American Home Shield's customer service sucks. One of the last times I called them, I never received a call back from a manager. The hold times are ridiculous. I'm on the fringe of switching.

A technician was out in two hours for the air conditioner and was able to fix what was going on with the AC. I like the coverage. If something breaks, I pay the deductible and it gets fixed.

AHS is second to none. I wouldn't hesitate to recommend them to anyone. I called on a Friday night. The following Monday, their contractor was at the property to check and troubleshoot the problem. When the part came in, within no time, the appliance was up and running. The elderly couple that live on the apartment were extremely happy and felt very comfortable with the gentleman that went there.