American Home Shield Reviews

My air conditioning wasn't working. It would go on, but it wouldn't cool. I called AHS and opened up a request, then they had the Air Max call and schedule an appointment. It was very easy and Air Max was outstanding. Rusty was the technician that came out and he shared with me how to maintain the AC going forward so that I didn't have the same problem happen again.

The last two times, American Home Shield couldn't do anything for me. The person they sent out couldn't do anything for me. Also, there were some things that AHS didn't explain what they would and wouldn't fix. I would find out the hard way. But the techs explained that they knew they would not fix it for this and that reason. They were honest about it.

I had a good experience. American Home Shield reached out to the previous homeowner, so they had the wrong email address. I talked to a real person about that twice. Because the first time, they still sent it to the wrong email. We got it straightened out and I got the right one. The tech came when he said he would and did what he was supposed to.

There were some outages and a couple of outlets stopped working. I submitted a claim with AHS and it's never difficult with them. They normally text that the contractor will be contacting you within whatever time it is then from that point, whoever they pick communicate to you to set up a date to come. For my recent claim, the tech was professional and he eventually got the job done. He was communicative about the issue. AHS has been really good and responsive. But when I had a claim for the sump pump, which was brand new at the time, the service never came out because we canceled it but they automatically took the $120 from me. Other than that, I told a relative two months ago about AHS and that they’d need to get some kind of service.

American Home Shield is very good. The contractor had to come out twice, but both times were wonderful.

The AHS warranty may be a little more expensive, but it's convenient. We filed a claim when there was an odor coming from the refrigerator and a problem with the dancing washing machine. The tech took care of both situations. He found a mouse in the refrigerator. He took the mouse out and put it in the bushes. So that way, he took care of things okay. I've been satisfied with American Home Shield's responses. They get somebody here within a few days and we've had a number of things replaced over the years like the refrigerator, a stove, a water heater and the InSinkErator three times. The techs have come and visited the refrigerator a couple times, too.

There was an issue with the heating element on my cooktop and some of the burners were not working. I did the claim online and it was straightforward. American Home Shield is quick at scheduling service requests and getting things looked at. If it’s not flexible, they’ve been easy with providing refunds. It’s been a very positive experience and I would recommend them.

The techs from Woody's HVAC were on time, knew what they were doing and were respectful. People should use American Home Shield. My only complaint with them is that every year, it's getting more and more expensive. I clicked on stuff that I needed to insure in the house and I picked whatever options came up. I need to see if I can do something to make it a little cheaper.

American Home Shield had an offer for half-price services but it has gone up now. Completing a service request is slow. You call them and a lot of their representatives are in other countries. Sometimes it's a little bit of trouble and other people don't understand what you're saying. The techs have been good but the process takes time. They come out and assess it first and then, they make a decision. The tech came out for the water heater and somehow, the water heater was shipped to Tennessee instead of going to Florida. It's a long process. Then I called up one of the technicians and he got back to me. He said he would call the office. It's lacking in there.

The AC wasn’t cooling and the fan wasn’t blowing. The tech found there was a part of something that wasn't correct and repaired it. American Home Shield is an awesome company to be involved with because when I call them, they come out and fix whatever the problem is that needs fixing. Setting up a claim online is never a problem. I go in the website, check what I need looked at and AHS takes it from there.

I made a claim last April for my refrigerator and after two visits, the contractor didn't come. Every time, the contractor said they came and nobody was home. This is not true because we waited for a long time and I left my work to wait for them and nobody came. The last time, the tech said he would be here in 30 minutes. I was at home and I waited from 4:00 to 6:30. But he didn’t come. I called and AHS scheduled another appointment for June 7th. I made a claim because I need the refrigerator to be fixed. But after 45 days, it has not been fixed yet. I’ve been with AHS for about two years and had a very good experience. But this time, it is bad. This is not AHS. It’s their contractor.

This company is absolutely terrible! The reps lie to get you to agree, they say things are covered that are not and lie about the buy out option, requiring you to use their recommended, poor quality technicians. I would never recommend

As a new client/customer with AHS as of 5/28/24 for a newly purchased home, we filed a claim for a replacement of the cold water valve connection for our washing machine. We filed the claim on June 4, for Circa Service from Rockledge to come to Merritt Island and no one showed up until June 7, told us yes, you need a new cold water valve but I don't carry parts on my truck and my next available appt is June 13!!!! REALLY! A plumber with no parts to make repairs and his excuse for the delay is that they service 7 home warranty companies and they are very busy.

This company is truly horrible. I would avoid getting caught up with them at all cost. Anytime I have an issue, they send the worse companies out to do repairs, twice now the company they have sent did further damage and after fighting it for 6 months each I was reimbursed. This time my ac went out in Las Vegas during a 112 heat wave and I am waiting for a call back from the 3rd company they assigned me because AHS or myself could not get ahold of them to make an appt. Mind you I have to wait 24 hr before I get a new company. Also I have a one year old child so we are now staying in a hotel until ahs gets it handle. You also can’t leave them because other companies won’t pick you up if you have a claim within 12 month. I tried to avoid any claim this year to leave but the ac is not an option.

We couldn’t get the garage door to open electronically. We could lift it but it couldn't lock. But it’s working now. The guy who repaired it was the same guy who installed it. He was nice. American Home Shield is a great emergency protection. It makes me comfortable that I have someone I can call and I may not have a whole lot of money for a problem but I can always come up with something for AHS.

The last few times I had claims, the contractors were decent and as expected. American Home Shield is convenient and has a wide range of services. The experience has been satisfactory but they’ve increased the rates three years in a row. So I'm just gonna see how far they keep increasing before I decide to switch.

I was taking over the house from my parents. It’s an old house and everything is almost original. I like what American Home Shield covers and how much their service fees are. The website forms are also excellent. It's easy to navigate and very intuitive. The repairman who came recently was very professional and went straight to work. The AC was leaking water. Apparently, one of the exits for the excess water was dirty and clogged up. He cleaned that up.

Water was leaking all over the garage. I called American Home Shield and there was no problem at all. They sent Affordable Heating and Air. The tech was very nice. He showed up a little bit before time, and there was no problem with the time that he said he was coming. He has very good customer service. There was only one thing that I would have wanted him to do that he didn't do, and I don't know if he even thought about it. I didn't tell him about it, because at the time, I wasn't really thinking about it. I was just gonna let him do his thing as the expert.

Absolutely a terrible company! It's been almost a month my dryer stopped working and the tech visited twice and said the control card is no longer available and can't fix it. I tried reaching AHS many time but in vain. Every time they give excuse that they didn't get any report from Sears Services. No resolution yet. It's very frustrating!

I’ve had American Home Shield on two different occasions over 20 years. Before now and the new policies see section 5 if they can deny your claim if it’s not broken. My dryer bearings need to be changed. I was told it will work fine but have to listen to the noise. No, I will not so you took the service fee $100 plus the monthly $69 but no services. I’m don’t, I will pay for my own repairs because now you all are a fraud business with contractors that don’t wanna work, BYE!

AHS put me in an Evergreen client status. I was on the auto-renewal program and I told them I never agreed to that. Each year, when it's time to renew, I receive an email 60 days before that then I call them to decide whether to renew because they send me the coupon stuff. This time, I didn't get any notice and I had no plan to renew until May 20th when I got my credit card alert telling me they were charging me the monthly installment. So I got on my account, then I called American Home Shield. I talked to three people and all of them told me there would be no fees and the renewal would be canceled. But in the beginning, they told me that was monthly installment because I renewed, then it changed to administrative fees because I canceled, and back to the installment fee, then back and forth.

So disappointed with AHS customer service. I have been a platinum member for 3 years, my ac broke 6/2/2024, which we called and opened a work order. I informed the person on the phone who is located in the Philippines that I have someone with health concerns in the house. They informed me that the order could take up 24 hrs to be assigned. I informed them that I reside in Florida and it's 100 degrees. I called back to see if there was anyway to expedite the service call and again the call is placed outside of the United States and to the Philippines. This time the individual stated that she would send an email to help expedite to the AC company. I also was able to call the AC company and left message.

For three years, I've paid and called every year, only to be told that nothing would be covered. Yesterday, I spent $886 on plumbing issues: air in the pipes, flushing a water heater that smelled like rotten eggs, and fixing a consistently leaking kitchen faucet—all things you'd expect to be covered. This is a scam. Save yourself the $100 monthly fee and the $125 they charge to send someone out. Put that money into a savings account instead of wasting it on this horrible service. At least you'll earn some interest.

Our AC was not blowing cold air. I called a claim in to American Home Shield. It was easy. The people who came out were very professional. They did the work, told me what they did, and they were clean about what they did. So, I had no problem. They said something had disconnected and needed to be connected. Everything is great now. Overall, American Home Shield's service is good. They always send out these individuals to get the job done. I like that it's quick.

MS Plumbing was bad. I've always asked American Home Shield for a different plumbing service and they never gave me that option. They've always said, "Well, this is the only one." The guy has come out and my tenants that live there would be like, "He's not doing what he's supposed to do." AHS has notes of me complaining and asking, "Can you please send a different company out there?" They finally did, but that was because the guy never fixed the problem. AHS sent another company out there and they were like, "Well, if they find the same issue, you have to pay the fee." But the guy came out there and he was like, "I don't see that issue that he was talking about." So, I didn't end up paying anything.

One time, American Home Shield was number one but I've had problems with them where they don't wanna replace things. I've had a little problem with them as far as air condition, but they ended up fixing it. But I know some of my friends who I introduced to AHS, and they had to replace an air condition, but AHS didn't wanna pay for the whole thing. Also, AHS went up on their price so much to where they almost price people out. I pay at least $100 for the deductible when the people come out. Also, some contractors may feel that AHS doesn't want to replace certain things. They just want to continue to keep fixing, even though the equipment needed to be replaced. But those are the only gripes I have.

There are some things American Home Shield is good at. But the people who work at the call center don't understand or maybe they don't want to listen to what I say, and they just do their own stuff. So, the communication is a little harder. With my refrigerator, I kept telling them, "You need to send this particular company who was there last time when they repaired." But they kept sending another company who couldn't do all the stuff. They just pushed that one company. I don't know why. It would be nice if they sent the appropriate person so I would not have to go to many trips and they would not have to pay everybody.

American Home Shield sent Universal 1 but they never fixed the stove. They kept coming out and they were telling AHS that they fixed it, but they didn't. The oven wasn't working. I told the tech, "I think it's the board." He kept saying, "It's igniter. It's igniter." He changed the igniter. Then the igniter went out again. Then it stopped working. I called him back and told him, "It's not the igniter. I'm trying to tell you, I think it's the board." So he said he was gonna order the board, but they never ordered it. Then they ordered this other part, and they never came and put it on. So when the part came, it just sat there for almost a year,.

I had issues with my dishwasher, my dryer, and my washing machine. My dryer wouldn't even turn on. My washing machine wasn't washing, getting stuff really clean at all. It was barely spinning, and it was making an awful grinding noise. And on my dishwasher, the baskets were rusting and breaking off and it wasn't holding anything in place. Stuff was flying all over the place and not getting washed. I submitted the claim online through American Home Shield's website. It was fairly easy. They usually send out all the information through text or email. So, I knew exactly who was coming out and had their contact information.

My recent claim with AHS was for my dryer. The techs didn't come out the first time they were supposed to. There was a misunderstanding. Somebody didn't contact the right people. But once they sent someone out, the person was great.

It is very difficult to reach out to American Home Shield because 99% of the time I reach out to somebody overseas, which is a big problem for me. Our American jobs should be here in the country rather than sourced out. That is a big downfall for me. AHS sent a contractor for the initial yearly cleanup. Something was wrong with my AC. They fixed it. The AC has been failing right after we got our initial maintenance on it. The recent contractor came out for my yearly tune-up for my AC. It went okay. They didn't clean my coils, which I thought was something they were supposed to do. And they told us, "Your coils have dust on them." I didn't say anything but I thought that was something that was supposed to be done. Other than that, they were thorough. The guy was polite.

We panicked. But American Home Shield told us who would come out. I've used AHS' website, but I would follow up with a call because it took too long for anybody to get back to me. We called May Heating and Air directly and they came out. They've been out three times in the past year. We had a water leak, they came out, but we forgot to mention there was an oil smell. They told us that they did some test and there was a gas leak in the line. So, they addressed it. The turnaround time was within a couple of days.

Some of our experiences with American Home Shield have been good and some of them have been bad. It depends on which contractor they use. I've had some good ones and some not-so-good ones. So, it's been mixed. The most recent claim experience wasn't so great. The contractor took some time to come out. They didn't offer to fix the problem, but they offered some deal to a replacement where I would have to buy something, put up some money, and get a new heater, which I didn't really want to do. So, I wasn't too happy. I thought they would just fix it. Instead, they wanted to replace it, but not for free. It was more than I wanted to pay. I just didn't do anything further.

We have been with American Home Shield for over 20 years and for the most part are very satisfied. Our cost per month went from 130 last year to 206 which was shocking! We just advised our son to sign up for the Shieldplatinum plan as well and his cost is about $60 a month. We found out this week that our package hvac unit needs to be replaced and our out of pocket cost is over 4000. I called American Home Shield and rep went through the breakdown of this cost but could not tell me how much American home shield is covering. American Home Shield says on their site that “you could pay thousands for a single repair or replacement -or a fraction of the cost for an entire year of coverage with American Home Shield“ but I am having to pay thousands of dollars for a new HVAC system with a AHS warranty.

AHS is a good investment for homeowners or even if you're a property owner and you're responsible for the appliances. The tech who came out for my AC claim recently was thorough. I also got a call saying that he was on his way. He did a couple of tests on the unit. He figured out what was wrong with it and repaired it. He also replaced the part. I haven't had a problem with it since. I was satisfied.

I initially got the coverage when I first bought the house a couple of years ago. We only had one main issue the first year and after having that issue, it showed that the coverage was worth it. The refrigerator was having a major mechanical problem. It froze up and the ice machine went out. The company ordered the wrong ice machine and we went back and forth with it. But it wasn't their fault because it was an older refrigerator. By the time I got that diagnosis, they figured that the other issue it was having, it needed another refrigerator. So, American Home Shield reimbursed us to get another refrigerator. What we paid for the warranty paid off. Overall, the service was good so, we just kept the policy.

Submitting a claim is easy with AHS. I go online, fill out their form, then respond within 24 hours once I do my claim. But I don't like their communication. They don't have good back and forth with follow-up. A lot of times, their words that they're telling me on the phone does not equal what I'm seeing online. I would keep going online and sometimes it'd say my claim was resolved. So, I'd have to call them and tell them that it wasn't resolved or the parts were ordered. Then I'd have to call the company that has got the service to follow up on that.

I could submit claims with American Home Shield online. The contractors are good. My recent claim went well. The repair performed good. However, AHS has a few contractors in the area. So, they respond very slow. If AHS could get more contractors and for the contractors to respond faster, it would be awesome. Because for repairs that are urgent, they usually call after two or three weeks, which is unacceptable.

Our hot water heater had aged over 20 years and had gone bad. We made a claim and AHS replaced my hot water element successfully. I usually set up my claims online and within a couple of days, I head from a contractor. The timeliness is good and hasn't been a problem. But sometimes, if I'm not around, then everything has to be done through my wife, so a lot of times, I have to give them her phone number as well. So we're trying to take care of that as far as thinking we'd change that on the account. The warranty is quite expensive, but I would tell my friends to check out AHS for themselves and all the positive stuff I experienced with them.

I've been with American Home Shield off and on for several years under three different homes and I remember when a co-pay was 35 bucks way back in the day. Now, it's 80 or 90 bucks. That's inflation, but AHS does help the homeowner. Submitting my claim with them was quick and easy. Also, the contractor was professional, quick, courteous. The last claim was the air condition. It was done in 30 minutes.

Advance Home Services/American Home Shield. Las Vegas, Nevada May 2024. Dishonest, unethical, Please Be Aware. Advance Home Services contractor was selected to service my kitchen stoppage through warranty American Home Shield. Advance Home Services came to my property in Las Vegas, Nevada May 21, 2024 to diagnose the stoppage. The tech (Dustin) immediately had an attitude and seems bias toward me the customer.

I had a bad experience in recent months with American Home Shield. They didn't get the issue resolved. It was a 2 year-old hot water tank that blew up and they assigned it to a company that never came out. They simply had me send pictures. When I sent the pictures, they claimed that there was a problem with the water heater that was not covered under my policy. I had them send out another company and these other people said that I needed a new hot water heater but did not add on all of the extra things that the other company was trying to add on. American Home Shield said they had to go with the first people since the second company said that it needed to be replaced as well as the first company. I didn't wanna deal with those people because they were padding the bill. I went online and found a couple of other remarks about them that they had done the same thing.

When I did a claim for my water heater, it was easier than it used to be. The repairman had to come back three times but so far, so good.

We've had nothing but positive experiences with American Home Shield. They had the best price with the lowest trip charge. When the pump wasn't working, the contractor did everything perfectly. They did everything they said they would do. So far, all the contractors have been very knowledgeable and reliable. I never had anybody have to come back.

We've had a good experience with American Home Shield. I usually call them up and ask then they hook me up with a local person and get the appointment scheduled within a week or less. I had to replace a hot water heater and they took care of that. It was a company that had been used before.

Having AHS is good peace of mind. There was one piece of the faucet that had to be ordered for my recent claim. The techs had to come back out, but as soon as they got it, they came out right away. They also fixed the drippy faucet, the clogged sink, and replaced the guts of my toilet that was running.

The tech was very friendly and knowledgeable. He had to order some parts and then he came back a week later and finished the repair. We're satisfied with American Home Shield’s services. It's simple to go online and request a repair and check on what the problem is. If not, you can always call and somebody will call you back right away and you get the answers you need. The people who came out and did the repairs were friendly, professional and polite. They talked us through the repairs that they had to make. My husband walked around with them and went to wherever they did the repair. Everything after that works fine. So we're very happy.

The first person who came out did a breaker change but that didn't fix the problem. The second person who came out fixed it. So, Jets Electrical is okay with me. They did a good job. It's my latest problem with American Home Shield that's driving me crazy. They have been good as far as you call them. They set up an appointment and someone comes out. Two service people have come out. The call was on April 8th and it took five days for a technician to come out and then two weeks to wait for the part. AHS sent out a second service person and he said he couldn't get the dishwasher to work. They said that the part was obsolete according to American Home Shield. They've ordered the part. And now I'm waiting another week to get the part for them to put in.

American Home Shield did not relay the information that I had relayed to the contractor so the plumber came out unprepared. Even though I paid for my service fee, he told me there was nothing he could do because it was an intermittent problem. We duplicated the problem and it happened again. But he said it wasn't happening frequently so he didn't know what was causing it. I called the manufacturer of the product in my house and they told me what it was.

The stove was taking an hour to preheat to 400 degrees. We knew that we're coming to the end of our year with AHS and we've since re-upped at the time, so we called them. We filed a claim over the phone and the process was easy. The tech came out, pulled the circuit board out, went and got a new one, then came back about a week later and installed it. I was comfortable with him coming over and my experience with that stove claim was great.

The gentleman who came out for my plumbing was very professional. He took care of my issue, cleaned up after himself and was very informative and patient. He broke everything down and showed me what he needed to do before he did it. And he showed me the end result when he finished. I was very satisfied. I will recommend American Home Shield because I haven't had any bad experiences over the years of having that coverage. I like that I don't have to go on a hunt if something breaks trying to find a legitimate company and I don't have to go through a whole lot of back and forth. I could call AHS, put my claim in, and somebody responds quickly for the most part to get the situation handled.

The contractor who came for the icemaker that was freezing up had everything we needed and explained it all to me. So far, so good. I've also had to have a washer and a dishwasher replaced and an ice box worked on. However, I don't like how long it takes to get a repairman out sometimes. When I had the air conditioning problem, it was summertime and it took a long time to get them done. American Home Shield doesn't have enough contractors that work for them out in this area in New Mexico. Most of the air conditioning people around here won't use the a home warranty company as they got plenty of work without it.

American Home Shield fixed my HVAC system. The process was fast and easy. Everything's worked great.

The process was easy. They're very good.

We've had a lot of different engagements with American Home Shield throughout the year. They are responsive but don't cover a lot. We're not going to re-up. The first thing was our septic, and other than removing the septic material, they didn't fix the repairs that were needed. But that's in the contract. We paid 650 and $125 each time they came out. American Home Shield sent somebody out about seven times for different things. There's no incentive to find the main issue. I was ultimately satisfied that we gave them over $1,000, and they made one repair. We would have preferred a replacement but they did their job. The air conditioning doesn't have a gap in it anymore but it took four air conditioner guys to figure that out. They weren't that interested in helping us find the problem.

Crispy Air & Heating had come out a year ago when I was looking for someone to check the AC system because there appeared to be a leak coming from somewhere. The following year, the problem occurred again but for a different reason. It wasn't generating cool air. When they came out, they explained the problem to me. In both instances, they got the system up and running and I'm happy with the services. I even signed a maintenance contract where they come by once a year to check the system. I wanna stay with them permanently.

The fan was running but it wasn't cool air. I talked to somebody from American Home Shield and they did everything legitly right. The website you go into to file a claim and see what the problem is, is goofy. But I love the coverage. I paid my deductible. They took care of it. AHS gave me a peace of mind. I talk to a lot of people about it. I said I only pay $80 a month for platinum. And I said, "Dude, you can't beat it." A guy just had something happen and that's how we got on the conversation. I said, "If you had this, you wouldn't be worried about it."

My experience has been very positive. I noticed that my service charge and monthly charge have gone up. Other than that, American Home Shield would have someone on the job within 48 hours, sometimes earlier. Also, the techs have been good. I've used Advanced Plumbing a number of times. They have always done a great job.

American Home Shield told me that I'm not allowed to quit, that I have to stay with them. I don't believe that. It was very weird. Also, my claim went great except the first time, it wasn't totally fixed. So the next time, the guy that came out fixed it well.

My last claim was for my fridge. For the most part, American Home Shield fixed it. I had an issue because it seemed as if the person who came to diagnose my fridge and who came to fix the fridge was not the same person. And whenever AHS farmed it out, they normally did it out with the same people. For example, it went to A&E, which is like Sears Repair. The person that came to diagnose it said that he ordered the parts. When the parts came, they would come back and fix it. When I asked them to come fix something on the fridge sometime last year, that was what happened as well.

My claims experience for the shower started off rocky but ended up good. One of the service providers did some work that made the issue worse on my showerhead. The tech left the water in a hot status somehow so, my handles were hot to touch. My father-in-law was able to turn off whatever he turned on on the inside of the showerhead and it was a little bit of a struggle trying to get someone to fix the issue that the original contractor caused. AHS's escalation process is a little bit lengthy and I had to call a few times. I couldn't speak to the people that handle escalation so, they had to send a message to go out for them to get back to me. But they refunded me my service fee as well as sent someone else out to fix it. Also, my past experiences with AHS weren't rocky like this one.

I would strongly refer American Home Shield. I've only had good experience. They are very efficient and timely.

Sometimes the way the provider would come and write up the ticket would determine whether I have coverage or not. I've always assumed that the contractors that contract with American Home Shield maybe aren't the best in their field. So, they do this to generate income. And I've always assumed that they get a fixed rate from AHS. That's why they're always eager to say, "We can fix it today for X 'cause you don't have coverage."

The pilot in my water heater wouldn't light and I couldn't get it to light and when I tried, the console gave me an error code. I submitted a claim using an online form and it was pretty easy. It was surprisingly straightforward and they got back to me within a matter of hours. Dockside Plumbing came out and they were very friendly and professional. They diagnosed the problem quickly and they then proceeded to tell me there was nothing they could do about it. They did not have the parts in stock and it was in the morning heading into the weekend. The best I could do was call around the various warehouses and try to obtain the parts. I called various suppliers and the closest part was in a warehouse in Los Angeles and I live in Las Vegas, Nevada. The quickest they could do was their overnight shipping but heading into a weekend, the overnight shipping would have gotten here on Tuesday morning.

Every time I've called them, there's been an excellent response. I usually get service the same day that I call, unless I call 4:00 or 5:00 in the afternoon and all of the workers that they've dispatched out to my house have done a great job. They've replaced my TV, my washing machine, my furnace, and I've had plumbers out two or three different times for different situations.

A little part on the side of the AC went out. I made the claim on the website on a Friday morning and TJ Morgan called that afternoon saying that they could be here, but I couldn't get off in time for that so it had to be pushed to the next Monday. When the tech came, he was gone in 30 minutes and it all runs fine now.

AHS is a good company overall. It's good to know that you feel safe and protected if something goes wrong. Recently, my AC unit stopped working. It was a coil they had to come out and replace. They soldered that and it's now working perfectly.

My experience submitting a claim with AHS for my washer was very easy. The tech assessed it, took pictures, sent it to American Home Shield and they responded back. It's been excellent since then.

My experience with AHS has been great. I had a recent claim for a shower faucet. The faucet was leaking and it had a crack in it. The pipes were a mess. They had to come in, they had to fix it and replace the faucet and the pipes. AHS is worth it. Not worth the aggravation of going out trying to find people and having people come out.

Our experience with AHS has been good. I had a leak in my wall recently. I submitted a claim online and their website was user-friendly. The techs came over, did an assessment and they stopped the leak. I paid a little bit out of pocket. But AHS covered 80% of it.

I've been with AHS for two years now. I was getting a little nervous about my appliances. I thought I'd better get some insurance. I hope they can make it a little less expensive. But other than that, they do a fantastic job. It's worth the money. They are quick to replace and take care of problems. There was a problem with water collecting on the inside of our refrigerator. That water was freezing, too. There was also a problem with the stove. Both items have been fixed. The claim process with AHS was extremely easy. They replaced the part in the refrigerator. It's now as quiet as a tiny little mouse. They also replaced a part on the stove and it's working perfectly now.

My recent claim with AHS was for my furnace and it was a great and quick experience. They set up the appointment for me. The deductibles were high. But, it was not a problem. The service people were good, too.

AHS is very good and prompt. The techs who came out for my drainage did an excellent job. When I called, it happened that day. I was very impressed. I didn't even think that I would get a response that day but I did. Keep up the good work. Everything is up to standards. I was totally impressed.

For my recent claim with AHS, my dishwasher wasn't working. There was no water going into it. I called AHS and left a message. It was difficult. I was not able to get ahold of a person. But, the young man who came for the dishwasher was very pleasant and knowledgeable. They replaced the motor. Right now, it's functioning fine. However, I'm dissatisfied with AHS. I had called for several different things and all my claims were denied except for the dishwasher. I will not be renewing my contract with them. They're taking up your monthly payment and then you have to pay the $125 to have somebody come out and look at it, and they don't follow through with the work.

The tech who came out for my claim was awesome. The claim process was good and my experience went well.

Submitting my claim for the central air with AHS was easy. The experience was very good. The contractor did a fine job and explained everything well. Everything's been great since the repair. I've been pleased with my entire experience with AHS. The coverage is good, too.

The service was good. I did a claim for a refrigerator ice maker, and American Home Shield replaced the refrigerator for the ice maker.

My water tank went out, and the warranty on it was good, but the warranty people to the water tank just wanted to replace a part. However, Home Shield spoke to them and they gave me a whole new replacement. Home Shield doesn't cover the connecting and disconnecting of the product, so I paid for the service for the plumbing. Ameriplumbing quoted me three hours for the work, but they did it in less than an hour. They were awesome and very professional. Sometimes I have trouble with American Home Shield because everybody's so far away, but that's not their fault. I live in the middle of nowhere and they have to send somebody from LA or Riverside. It takes three hours or five hours with traffic.

The fan wasn't working on my refrigerator and it was not cooling on either side. I called AHS and it wasn't expeditious to make a phone call. Then, the contractors they assigned have been to my house the first time I ever made a claim and they were not professional at all. Parts did not get ordered. This time, I had to call multiple times to get someone out and they changed the contractor who was coming out to fix it from Amtec even if I specifically asked that AHS never send them back out to my home because of the initial unprofessionalism that I experienced. However, they were sent back out this last time that I called.

When my washer was not spinning, I submitted a request online and American Home Shield scheduled the service almost immediately. They identified who the contractor would be, and it was Sears. When they came out, it was great. I showed them what the washer was not doing and they took it apart and did whatever they had to do. It's working fine now. With American Home Shield, I don't have to think about who to call to come and repair things, and I'd tell people to purchase the service because they're very good.

We needed to get a new dishwasher because ours quit working. The first tech that AHS sent out told me they couldn't install my new dishwasher because my valve looked too old. So, I had to pay for a plumber and I had to get it done within less than a week. It cost a couple hundred bucks for the plumber to come and replace the pipe. AHS then sent a second contractor and they kept telling me that they couldn't install my new dishwasher because they couldn't get the old one out unless the legs were cut off. They were idiots. The new one was of the same dimensions and height as the old one. So, I asked how they were going to install the new one. They said they could just shorten and screw it. Also, they couldn't wait for my husband to come home to get the old dishwasher out and cut its legs off. So, that was another week by the time I got somebody to come back out here. But in the meantime, my husband came home and within five minutes, he got them to screw and shorten. So, he didn't have to cut anything off.

American Home Shield charged me for the service and the people that they sent out did not do their job. When they came out, they never touched and looked at what they were supposed to do. They refused to service the property. They said they didn't have the proper clean-out area for them and they have to call someone else, but they never did. They never fixed the issue, and they left me hanging. I got my own plumber out to get it resolved. I also called American Home Shield and complained. It took a long time, and I had to go through different channels. I went through the Better Business too.

I've been with American Home Shield for about 10 years, so I know them inside and out. Sometimes I get a good contractor, but sometimes I don't. A lot of times the contractors will come out and they'll purposefully diagnose something that they know is not covered. They'll say, "Well, this is not covered," and then they want me to pay a bunch of money. When my garage door wasn't opening or closing, the garage door company said that my garage opener needed to be replaced. They wanted to charge me $1,200 to replace it, which was too much. I showed the guy online where I could get a garage door opener for $500. I didn't like him. He was trying to rip me off, so I just told him to leave.

My experience has been fair. What I find about American Home Shield is that sometimes their vendors aren't the best. Recently though, my experience was a good one, and that had to do with the company that provided the service. Budget HVAC provided the servicing on my boiler system and they did what they were supposed to do in a timely fashion. The technicians were respectful and friendly.

I've got the top coverage with American Home Shield, and it's great. I've always made phone calls for my service requests, and I am gonna have to call them about my oven and microwave. Recently, I did a request for my air conditioning unit, and it went great. We had to have a guy come back from the same vendor that American Home Shield requested three times and the last time. So I paid $100 twice, then the third time American Home Shield waived it because it was a recall. The tech was awesome. He was timely, communicative and very personable. He described everything extremely thoroughly with what was going on with the unit, and he was happy to show us exactly the diagnosis and what he was doing. He was a very professional, knowledgeable contractor.

I had a plumbing issue in my home, and scheduling the appointment was smooth and easy to do. It was online, and I could easily get to the website. The website works, but the way to put in my claim was challenging because American Home Shield expects me to know what the issue is. There were some sections that were difficult for me to explain exactly what the challenge was and I felt like I had to diagnose the challenge. I'm not an expert in plumbing.

Having American Home Shield is convenient. We had three faucets leaking, and the repair people were here the next day and they fixed everything. Those repair people were good. However, I don't like the air conditioning people American Home Shield uses.

American Home Shield has been good. I had leaky pipes, and they fixed that. After that work was done, later, I saw some more drips because there was water damage. American Home Shield will attach in the request if I know there might be more than one leak, but if I don't know, it's another fee to get some secondary work done. That's only thing I don't like. We found a couple of other small leaks, so I had to call American Home Shield back and we had to pay the extra fee for calling them back. Besides that, they did great once they were there, and the pipes have been fine since they repaired it.

Absolutely a terrible company! I have been trying to get a cash offer settlement for replacing my water heater for 2 weeks now and each time that I call, they say that it will be within 24 - 48 hours, well this is now 2 weeks. I want my settlement NOW! The customer no service department will do nothing but frustrate you. Buyer Beware!

We have been having issues with our air conditioner in the house. It was getting way too hot all the time and we couldn’t figure out what was going on. We had changed the batteries in the thermostat 10 times and still, nothing happened. JTech Mechanical came out and figured out that it was the thermostat. They replaced it instantly and we were good to go. American Home Shield is worth it. I advised some clients I had in my previous job that since they had an older house and they had some issues going on, it would be a good thing for them to get. The app is very easy to use. It makes it very convenient to file a claim.

They can't find the part for my washer. The transmission is out and it's too old. They told me they'll get in touch with me and tell me if they had a product to replace it with. The contractors need to push a little bit more with American Home Shield. The electrician said that I should have the electricity box redone because the wiring is bad, but American Home Shield said no. He fixed he one that goes behind the washer but it didn't help the other two plugs so they had to send in another guy. The other guy changed out the next plug which made the other ones work and my light in the kitchen but I had to go through another week of waiting. American Home Shield should let these guys do what they need to do. They know what they have to do, but they don't wanna do it because they have to ask American Home Shield and they know that American Home Shield doesn't let them do what they wanna do.

The company came out, did the job and I paid my $75. But I canceled my membership with American Home Shield and they're still charging me for it. Another issue is that sometimes I have a horrible time. A year ago, it took two and a half weeks to get my air conditioner repaired because of the sole vendor AHS would use. It was 100 degrees and for two weeks, we had no air conditioning. We have two units in the house. So, my children who normally sleep upstairs had to sleep downstairs.

I had two recent claims with AHS. One was for my washing machine and I'm still having the same problems with it. I am gonna call them back about that. The other claim that I had was a leak. They had to do my pipes over up underground and they didn't pay a whole lot for that. I had to pay $3,500 for that. The techs have been good, though. I have no problems with them.

My air conditioner went out and the contractor had to replace the entire unit because it was completely broken. All of it was very easy and quick and I was very happy with the service. I've had American Home Shield for 30 years now in four separate houses. They've always been great and have never been a problem. For the most part, they've always contacted the contractors quickly. 12 years ago, we had problems getting a contractor to come out but we had American Home Shield to switch us to somebody that turned out to be a little better. So, I've never had any complaints about them.

Our AC quit working and AHS tech claimed our AC couldn't be fixed and refused to cover the cost of replacing it. I hired a tech who fixed our AC. AHS will gladly take your money but refuse to pay when you need them. Do not waste your money on AHS.

With AHS, I don't have to try to find the people who come out to do the specific labor type of job. I just make the claim and they contact the right contractors for the job. I had a claim for a breaker in the electrical panel and the tech came out fairly quickly. I also have a claim right now for a refrigerator that's broken. This is the second time that I've had a claim on my refrigerator and both times, when the techs come out, they have to order parts, then it's several weeks before it gets repaired. The first time, we were without a refrigerator for several months before the contractor was able to get that repaired. With the refrigerator now, it's been several weeks and I'm not confident that they will be here on Monday to replace those parts. But that's not a knock on American Home Shield. It's with the contractor. Overall, I'm happy with AHS and I would still recommend them.

Whatever you do don't use American Home Shield. They are pure fraud, they won't cover anything when it's time. They give bogus charges and don't care if it's right or not. We've paid 4 different companies to fix our AC unit and just found out the problem was. It was wired wrong and had the wrong refrigerant in it. They didn't care. Just wanted us to pay the cost or to contact their contractors. They tried charging us $900 for a power surge and when we paid for a second opinion they admitted they were wrong and had to cover the charges. This has happened 3 times total and now the 4th time dealing with the exact same problem they are trying to charge another $1600 for the same original problem. Their whole company is full of people who can't speak clear English and don't understand English. I rather be robbed than give this company another dollar. I rather pay out of pocket than to ever use another warranty company again.

On April 15th 2024 a technician sent by American Home Shield came to see our broken washing machine and said that he had put in an order for a water pump. The technician sent us a picture of the order before he left on the 15th. He said that the part should be delivered in about 10 days. At about day 11 of waiting we called AHS and they said that they got in touch with Sears and that the piece was ordered.

Every time I call for a claim, they're great people to work with. Recently, Susina Electric came out and worked on my dryer that wasn't drying my clothes well. He changed the heating element and it's been working great since. Also, I had a refrigerator claim and the tech said the flap was broken. I asked what are the chances of AHS replacing the refrigerator and he said AHS was just gonna replace the whole door, which was fine as long as they replace the door and get the ice maker working again. A couple of days later, I got an email saying AHS was gonna replace my whole refrigerator and all it cost me was $75 for the man to come out and look at it. AHS is worth every penny. They let you choose what you're willing to pay and what works best for you.

It's been so long since I've had to use American Home Shield, but it's good to have.

I called American Home Shield, scheduled an appointment for our AC, and they appointed a technician to the area. When he went to the house, I was at work, but my son was there and he said that the technician did a fantastic job. There was something that was old and the technician was able to change it and fix it. It's now working. Overall, American Home Shield has been very good, and I would let people know that it's a company to rely upon. They have good, professional and knowledgeable teams. People can resort to them for assistance. I don't think there's anything that when you rely on American Home Shield your problem will not be solved automatically. They have passion and time, and they are always courteous about customers' demands.

Sometimes I feel because we're going through a warranty place, that we're low priority to get service. But it's worth it to have a homeowners’ coverage. Shop around until you find something you're comfortable with. The people called me to schedule to come out. I was able to fix it. And I called to cancel the same. It was within 20 minutes after I made the call. And American Home Shield said they would take care of it and cancel the call. But AHS still charged me for the visit, saying that the contractor came out and fixed it. I spoke with them. They said, “I can appreciate you saying they didn't come out and visit, but I have to talk to them.” And it was a Friday before the weekend. It took them five days to get ahold of them to say, “We didn't come out there.” And they refunded me. It was a little pain. But they fixed it in the end.

American Home Shield is timely and they guarantee your satisfaction. I like that I don't have to spend as much money. I could have it repaired or replaced. My stovetop had cracked. AHS' website was user-friendly. All the information was there. All I had to do was just answer the question. It happened quickly. I received the email, telling me who the contractor would be and the timeframe they would have to get in touch with. AHS could not find the parts to replace it. So, they replaced it. They called and told me it would be delivered. And once it got delivered, 24 hours after that, they could set me a date of the installation.

American Home Shield has taken care of whatever problems that arose. The most recent one was a dishwasher problem. They ended up fixing it. The whole process took two and a half weeks. It was quick.

I dislike the amount of coverage that American Home Shield provides. I'm looking for another provider because, over the years, it seemed like the rate and the premium increased, and the services decreased. I don't utilize the service too often but when I do, there are always limitations on what they will cover, under what's covered, and then certain things that aren't covered other organizations do cover.

There was some hardware in the filter that was not working properly. SunBright came out and said that the item in question was not covered. So, they left and didn't fix anything. They were claiming that American Home Shield said that the hardware was part of regular maintenance and it should be replaced at my cost every X number of years. I had American Home Shield 15 years ago at another house, and I had a good experience with them. My timing was good and it was on the heels of a class action lawsuit that American Home Shield had lost. They were very quick to perform the details of the contract. I had issues with my air conditioner and with my water heater, and they covered those things. I felt like I got what I paid for at the time. 10 years into being in this house, even though it's expensive, it made sense to go with them again at the very least because with the really big-ticket items that wind up being a giant hit to the wall at one time, they are contractually obligated to cover for X dollar amount. It's just in a nutshell, when push comes to shove, it doesn't feel to me like they wind up covering what they say they're going to cover, even if they are transparent about what they claim they're going to cover.

I was getting yellow-colored water when I turned my hot water on and it wasn't getting super hot anymore and it lacked water pressure. All those signs told me it had a lot of sediment in the tank. I went online and wrote down the symptoms I was getting from it and hit submit. AHS then sent me a notification saying they had a contractor selected for my area and to reach out to them. They gave me J & M HCP's information to schedule an appointment and they showed up not too long after that. Everything was bad with the heater and they determined it was time to get replaced. It's pretty easy to request service with AHS. The only bugaboo I had with them was their customer support kept sidetracking me. It'd take me 45 minutes on the phone to get an answer from someone I could understand.

One of my faucets would not turn off or turn back on. Somebody turned it off, but they couldn't get it to come back on. I submitted my claim online with AHS and it was very easy. They told us who was coming. Most of the techs that AHS sent have been fine too. I haven't had any problems with anybody yet.

I called American Home Shield and they dispatched Shields Plumbing. Shields Plumbing came out, fixed the problem, and we were all good. But my washing machine kept messing up. I had asked them, since it messed up here recently, if I could do the same claim or not. They said that it was only a 30-day window. But we got the appliance guy back out and the part's ordered and it's waiting on shipment to put it back in.

AHS responds quickly. Most of the people they send out are very knowledgeable. However, I had two leaks and Draingo came out on the second leak and they told me that I had a slab leak. But a leak detector came out and said it was from the walls. They showed me where the leak was and once the restoration company came in, exactly where they had said the leak was was where it was. Everything is good now.

My experience with AHS was great and they did my air conditioner well. The tech did a really good job. The tech came out and checked it out and he said that I needed Freon. He put Freon in it and it works great now. My house is cool now. He was great. He was nice to me and he was very helpful. I really like him. I took his number so that I could have him again if I ever needed him. The only thing I was disappointed about was the Platinum. I have the Gold shield and he said it would be much better if I upgraded to Platinum. But I can't afford it. So I'll just have to go with the flow.

When I call AHS, it takes me directly to the automated system and I do not like that at all. That's my one problem with them. They take your deposit right then but I don't get to speak to anybody. But when Bush's Appliance Repair came out, the service from the contractor was top-notch. The tech was friendly, knowledgeable and helpful. One of the better people I've ever had come to do work for me. He also kept in contact. He was here ahead of time when he said he was gonna be here. But I would like to have the opportunity, if I need appliance worked again where I could request a certain individual, like Bush's instead of AHS just sending anybody out.

I submitted a claim to American Home Shield online for a dishwasher repair. They sent Sears out. The guy couldn't find the serial number on the dishwasher and refused to even diagnose the issue because he couldn't find the parts for the serial number. So, he wouldn't do anything about it. He just called American Home Shield and said he couldn't do anything and left. He just said that they should give me a new dishwasher, but he gave no proof that the dishwasher was broken. So, it was not helpful. American Home Shield switched to a different company, Nate's Appliance repair, and they addressed the issue. Overall, American Home Shield has been effective at what I need them to do. Not every experience has been the best, but it hasn't made me wanna switch either.

Every year, American Home Shield goes up on the rates. I don't think they have good contractors, and a lot of them are not familiar with what they're doing or know how to fix a problem. I didn't like Universal. They came to repair my refrigerator, but they never did and I had to get a replacement. My ice maker wasn't working. When I submitted the claim to AHS, I went to the automated system, and then someone called me. They sent me the information of who was gonna come and the name. Then the contractor reached out to me to set up a time. They were responsive, but they couldn't fix the problem. They had to order parts, and it took a couple of weeks for the parts. American Home Shield had to approve it. Then I had to wait for the parts to come in and then they would reschedule. That happened three times. AHS sent another service people out. I had two different service people, and neither one of them could fix the problem.

American Home Shield always does what they say they're gonna do. I like the ease of use and dealing with them. Sears recently came out and determined the refrigerator couldn't be fixed. They filed a claim to replace the refrigerator.

I had a water leak. I went online to ask AHS for a service and within 24 hours, the plumber called and got me set up. The plumber did an excellent job. I really like the fact that he cleaned up after himself and left the place cleaner than it was when he got there. That was refreshing. Also, six months ago, I would say that American Home Shield's price was high. But I've had two water leaks in the hot water tank in the last four months.

At Bay Appliances wasn’t any good. I have a wall oven and it’s probably the original one when this house was built and it's overheating. There are two ovens but we use mainly the top one. The guy from Bay Appliances told me the parts were not being made anymore so they would put me in to get a replacement. And then, I never heard anything. The next thing I know, they sent me an email telling me that they're gonna rebuild the part, but we would be without an oven for 10 to 14 weeks. And I said that was not appropriate. But they never came. American Home Shield tried to buy me out for $300 and then nothing ever happened. The guy who came gave me his phone number and I texted him but he never contacted me back.

I went through the website of AHS to request a service on the dishwasher. They assigned me Sears as the company to come out and I was able to schedule my time right then and there. But they didn't come out for a week, which had to do with my availability. Everything was taken care of right on the website. Then, the techs were going to try to order the part of the control panel, but they couldn't find a control panel. So they put in a claim to replace the dishwasher. So far, they haven't done that yet, but that's because I've been on travel for two weeks. When I got back yesterday, I picked out the one I wanted and it's supposed to be delivered on the 22nd.

A toilet was leaking. I called AHS and specifically asked for A&B Plumbing. The rep tried to at first say that she couldn't assign it to a particular person, but we eventually got to the outcome. A&B is the only company that I like with American Home Shield. They needed a part to fix the toilet and they came back the same day with it. It's working now.

We have an AC split and I was having some issues. The contractor had to replace the split, which they did, and then, we had another issue where it was leaking from the water pump and they fixed that as well. They came back a couple of times and they were good, especially the last guys. American Home Shield has been responsive but a bit slow. Initially, it took a long time for the claim to get going. But after that, they were able to get everything fixed.

Somebody told me about American Home Shield and I called. They talked to me for a while and after about a month, they told me to turn in the claim on the refrigerator. I did and they replaced it. I was ecstatic. American Home Shield is the best thing people could do. My ice maker quit working and it wasn't distributing ice or water. AHS immediately called AAA Appliances and the tech came out. He was courteous. He checked and found out that the maker wasn't working and it was replaced. Everything was great. The claims process with American Home Shield was easy and they were wonderful to work with.

Most of the vendors that American Home Shield hires are lousy so as a consumer, when they tell you who the vendor that they've assigned is, I've learned that you have to do your own research on the vendor and reject them if they're not very good because most of the ones that they send out have very low ratings on Google. If you do that, they'll eventually get you a good vendor. The last claim that I had was a plumbing leak. I rejected the initial vendor and AHS gave me a different one who did a great job. The one before that was an air conditioning problem and AHS sent a vendor out who wanted to charge three grand to repair it. When I did the research on the vendor and found that they had 1-star Google reviews, I got my own vendor to come out who repaired it for 250 bucks. AHS either goes for the cheapest possible vendor or they just don't vet their vendors at all.

The techs from NW Sundance Services were very helpful and showed us exactly what needed to be taken care of. American Home Shield is the best thing that we did. They're very helpful and the price is worth the peace of mind that you know that something's gonna get fixed. If it can't get fixed, it'll get replaced. It's a great service.

My air conditioning unit froze up one day and since then, it had been doing this every year at around the same time. It starts when we start using the air conditioner when it gets warm. I've been told that I had a leak and the cost of it and I was ready to hear that and figure out what the next steps were. But I like to hear from more than one person. So, I put my order through American Home Shield to have someone look at it. They sent Sirius Plumbing and based on the issue, I told them what happened. They checked my pressures and I was definitely low in coolant. They went upstairs, did some checks and showed me the picture of some areas where it was damaged or needed to be repaired.

I had A-US Air check the AC out for the summer, and it went well. Everything checked out. The coverage is good but when I did my first policy 30 years ago, it was $35 each call. Now, it's $100. Also, the last time I called, I wanted to ask them a question and they said, "Call this number if you have a question," but I never could get through to anybody. A couple of people have called me to ask if I wanna renew and I told them that I did not plan to renew because of that.

American Home Shield's response time in getting parts is a little extreme. A contractor came out when my washer went out. They said they could get the parts in six weeks. I can't go without a washer. I've got a house full of people so I just went ahead and bought a new washer. Recently, Ramco Plumbing came out, and it was a horrendous experience. American Home Shield started going on about how the water faucet in the shower was a Moran brand and they supposedly have a lifetime warranty, which when I did the research, that's not true. They charged me to send somebody out who was starting to talk about taking out the wall to fix the shower. I said, "We're not doing anything until I get some guarantees that you guys are gonna fix the wall back." The contractor said they don't do that.

American Home Shield needs more qualified people. The first people they sent out were useless. They did nothing. The ice maker wasn't working, and the guy decided the way to fix it was to defrost it, which we've done several times. We asked what was causing the issue and he said nothing was wrong with it. Then he looked in the oven and said, "I can't find the model number, so I can't replace the element."

American Home Shield has been good to deal with. If somebody was getting a home warranty, I would definitely recommend them. A&S Plumbing provided great service when the sewage injection pump went out. But it took some time for them to get a pump in, which is odd because I could've walked into any department store and got one out of there. The plumber claimed that he had to get it off Amazon and it took a week to come in. Once it came in, he came back out and installed the pump in no time. A lot of times, I don't have the exact problem that I'm having on one of American Home Shield's drop-down menus online so I'd much rather speak to a person. But with this particular case, they had it in the drop-down menu and I was able to set up the appointment quite easily.

American Home Shield is a good company. I had to make the adjustment for me to be able to afford the payment but I'm satisfied with the price I'm paying. They've already replaced a couple of my appliances that could not be fixed. Recently, a plumber came out for my faucet in the kitchen that had a leak. They replaced the faucet to fix the leak but I don't like the replacement. It's cheap. Also, sometimes the fix is not right away because they have no parts.

On December 26th, my washer broke. They came every week to try and fix it. It was not fixed until late March. At one point, they sent three guys to try and figure out what was wrong with it but it took them three weeks after that to figure out. Every time, they said they had to order a part. I spent so much money to do laundry in a laundromat but AHS didn't do anything to make it better for me after I've been paying them for two years. Their customer service sucks.

I called AHS on March 12th with no working heating. The first person they sent out said they couldn't diagnose it and let me know right away. They called AHS right away and let them know. AHS refused to reassign it for five days while I had no heat. It was in the 20s at night. Then AHS sent out TNR HVAC who came out April 12th. The board they were saying was the issue was working fine. The repairman said he needed to order it but he needed it approved but AHS. The next day, I called up AHS and they didn't have it in their system yet. I texted him and let him know it was not in the system if he ordered it. That was a Thursday. On Friday, I called up AHS again. They said they still didn't have it in the system. I tried getting ahold of him again but never got a return call.

I'd like the cost to be a little low but American Home Shield is well worth it. Recently My LG refrigerator wasn't keeping anything cold. The first guy came out but the compressor was under warranty, and their service didn't cover warranty. They had to get an LG representative then. He came out, looked at it then put in the order for a new compressor. It took a little longer because we had to go through a second guy but they were all good.

I was waiting almost four months for something to be fixed. It was very frustrating. If I'm going somewhere for two months and the problem hasn't been fixed, they should close it. Also, I don't understand why it took so long to fix it. They fixed it but it took three different guys to figure it out. From what the last one said, it was a problem that somebody hooked something wrong and the water was not falling where it was supposed to be.

I called and somebody made an appointment right away. The first time ARO Appliance came out was for my oven. The element below burned out and they replaced the element. It was a quick fix and they did a great job. The second time was when my dishwasher needed a new pump. They fixed that too.

American Home Shield replaced our dishwasher and garage door opener. Recently, we had somebody come out and check the vents because there was not any warm or cold air going to one of the bedrooms. There wasn't anything that came of it but the problem is still there. Whenever I signed up with American Home Shield, I told them specifically, "When I call to file a claim, I wanna talk to somebody." They said I would but that's not true. You'd still be on an automated system and it's difficult. You can't talk to anybody. If you have a certain situation where it doesn't fit any of the automation selections, you can't get anywhere so there are multiple phone calls, this didn't work, hang up, and try something else. You can finally get to somebody, but it's a headache.

I had T. MAYES PLUMBING AND HEATING LLC 410-923-0510 assigned to my claim for my water heater making very loud popping sounds. They came out a week later only to tell me that the issue that I am having is not covered and that I would have to hire a company to have it drained outside of my warranty. Even though Sediment build up is listed as one of the covered things on my contract. Again I am being let down by my homeowner insurance and this time I do plan to cancel. I am paying $1,000/year and $100 each time someone comes out only for them to not fix my issues. I am so defeated at this moment.

I had an AC leak and the tech American Home Shield sent out said they couldn't find the part and AHS wouldn't cover the part that I need. I had to pay to get my own AC unit fixed. The same one they said couldn't be fixed, I got fixed and the component that they said was unavailable that they could not get, I have a brand new one right now. Also, I just had my dryer looked at last week and the tech said they fixed it but my wife went to use it last Tuesday and it broke again. They came back out and they said that the same part that they just replaced went out. Now, they have to order another one. I'm paying AHS money to do nothing for me.

The refrigerator has water coming out of it. It won't cool and all my food is spoiled. I can't use it. The repairman said that Samsung has a lawsuit against it. The second time he came out, he was here at 10:45 and was gone by 10:50. He opened it up, looked into it and saw the water leaking on the floor. He said there was nothing he could do and left. A couple of days later, I called American Home Shield and they referred it to Anthony's Appliance. Anthony's Appliance came out here and looked at it. The repairman pulled the refrigerator out. He got behind it and he checked them. He said the motherboard and the compressor are bad. They'd go back and see if they can find the part. That was when it went downhill.

The contractors have been very good and having the protection plan gives me security. I've already told people about AHS. It's good coverage.

I had a sink issue and I always speak with somebody when I submit claims and it's hard because once you make the claim, you have to wait for the company to come out. I had to call American Home Shield a few times so that they could call the contractor, DN Plumbing. Then, they came out and when they left, there was a leak in the garbage disposal area. Something disconnected from the garbage disposal but they came out and replaced the garbage disposal. AHS has always fixed issues and if they can't fix it, they would replace the unit and they've stood by that. That's why I will stay with them.

Don't get American Home Shield. They are going to look for any sentence on the contract to use on their favor. There's no way as a consumer to try to negotiate with them. We had an AC problem that made a bigger problem for the furnace and all the system that we changed. American Home Shield covered the initial things. They said that we needed to change the furnace because it had a crack. Our house is from 1910 and that previous furnace was installed way before we bought the house two years ago. The code was completely different, and nowadays that code is not valued anymore. They said because of that, they wouldn't cover anything so we had to pay out of pocket the furnace.

D & K Refrigeration did the scheduled maintenance last year. They told me some things that I needed to do to improve my equipment. None of that was covered by American Home Shield so I paid it and had it done. They came back and followed up to make sure that we were doing great. I appreciated that. Then, this year, we had a hot spell early part of March. We were trying to turn the air on and the air didn't come on. It was blowing, but it wasn't blowing cool air. I called it into American Home Shield and they gave me a company that didn't call that day.

The repairman did what he had to do when we had an AC issue. It was quick. However, half the time, I can't understand whoever it is. I have to ask for a supervisor but they will not allow me to talk to a supervisor. I've had a couple of experiences with them not taking the payment out of my account like they're supposed to. They will wait and call me four days later then they keep calling me every day. I had rented my house out and had to evict the people. There were different things that had happened where I had to call American Home Shield. It was a very difficult thing to do being in Hawaii and not being in Texas. But the lady on the phone told me, "You need to write down everything that is wrong and we'll go through everything." That was a beautiful thing because they came out and did everything. American Home Shield saves me a lot of money. I haven't regretted getting at all.

I had a very big issue with AHS because my ex was living in the house and it was a two-year battle to get him out. I'm the sole homeowner and the policyholder and yet he would call in and get them to change and make him the administrator, which he had no right to do. Whoever he got ahold of on the phone allowed it and kept me out of access to my own account, but was charging services to my credit card. I went through a whole thing with the legal department. I sent them copies of the deed and this and that and the other for proof. This went on for months and months and he still was able to call in. I don't know if they didn't look over the notes, but they would change it for him. This happened like six times. I finally got him out, though, but it went on for a while. Other than that, my experience is good when it's good and it's horrible when it's not. With other experiences where people came out and did the work, I am satisfied. I still recommend that people get it to protect themselves, even if it doesn't cover everything. It's a smart thing to do.

The last claim I had was for the stove and it took some months. I live in the country and we had some problems trying to get somebody out here in my area. They had brought out a few technicians but they couldn't repair it and then, instead of closing it out, which was fine, they transferred it. The second one did the same thing and I went through three contractors before they found somebody. Also, I had to keep calling because they lost track of my stove. The technicians would get back to American Home Shield and give their response. Sometimes, I would wait a while and ask what happened. That also took a long time. There was a long delay between American Home Shield and the technician and that didn't help either. I put in the claim in September and I just got it fixed last month. They said at first by Thanksgiving, but Thanksgiving came. Then, I had to buy a little electric oven stove so I can make a turkey for my family and have a stove to use for when I need one because of the stove being broke.

I got a claim with American Home Shield that's pending. It was tentatively scheduled for Tuesday but I texted the repairman and told him I was not available. I've not heard anything back in two days. I've been without a stove for over a week. In April, the oven itself wasn't working. He fixed that, but now there's no power at all to the oven.

I've always loved American Home Shield. They've always done me right. In the first 15 years that I had them, they bought me a refrigerator, a dishwasher, and a stove 'cause the old ones couldn't be fixed. Recently, my washer could not be repaired because they no longer make the part. The repairman tried to find a used machine that had been junked but couldn't find my part. American Home Shield is buying me a machine. I've got my money's worth from what I pay on a monthly basis and I'm very satisfied with what I pay. 15 years ago, it was $75 every time they came out. Now, it's $100 but with everything else going up, I accept that.

A contractor came to fill coolant in my unit. A little twist cap had come loose so they tightened it. It's a convenience to be able to call somebody but I've not been happy with American Home Shield because they won't fix big repairs. They'll only put Band-Aids on stuff. I have a 38-year-old furnace, and when the pan to the coils were leaking water all over the floor, they wanted to replace the coils. They couldn't even get the coils. They'd have to retrofit them from something they'd get from China. I opted to take the buy-out but that was only $500. I had another company I was using on a rental property that had the same thing happened. It was the condenser that went out and they paid $3,000 for the whole thing. We ended up putting a new furnace in that cost $4,000, so it was a much better deal.

I love having American Home Shield. I tell people about it all the time. They replaced the refrigerator for me, which they did great with. They replaced the motor and the evaporator in my AC unit. They also replaced the pool pump and the motor. This is the second time the same person has come out in two years. Two years ago, the same pump went out and they came out and replaced it. They came out and fixed the garage door too. Any time I have anything go wrong in the house, I just go to my app and submit the claim. I've spent less on American Home Shield than they've spent on me.

I love American Home Shield. I've been on the website, and it was easy to use. When I first got American Home Shield, it was 79, and now, it's gotten up to 93. Still, my experience has been awesome, except one time when my septic messed up. I had to go seven days because they couldn't find anybody to come out and fix it. They had to reimburse me my $100 and I had to get it done on my own. That's the only problem I've had though.