American Home Shield Reviews

I had several claims on my appliances and they were great. The best thing was I had a double oven that went out and it took them a long time to get the part. They ended up putting a new double oven in because they couldn't get the part to fix it. I had a claim a couple of weeks ago for my refrigerator with the little button on the outside that says cubed and crushed. The button stopped working. I called and they sent someone out to fix it. The tech fixed it. Not only that, he noticed the little light was off. He ordered the light bulb. We hadn't even noticed that. AHS has been excellent. I recommended American Home Shield to all my family members.

My air conditioner stopped cooling and didn't work. I called AHS to submit a claim. The techs came out in 24 hours. There was a bad capacitor and burnt-out wire. They got it fixed. I was satisfied. I've had a bad experience with American Home Shield before. This time, it was fine.

I've been with AHS for six years now. I've had quite a few claims over the years and they pretty much all have been taken care of. When I submit a clam, I go on the computer and I request a service call. They usually assign somebody to me, and those people call, set up an appointment, and it's generally taken care of in one to two appointments. AHS has been well worth it for us, financially. I had a microwave handle break recently. I put in for them to come out. The tech looked at it. The gentleman had to order the part. The part was shipped to the house. The tech came back at their scheduled time and installed it. He was very nice.

The oven quit heating. I went online and submitted a claim online. AHS sent an email with the person that would be taking care of it and the schedule. I contacted the technician 'cause they had a certain day and it was from 8:00 to 5:00. I said, "Can you narrow that down so I can be sure to not be here just all day?" I got the tech's voicemail. He called me back and he said that he would try to get it in later in the day. Everything went fine. They were very professional. The guy who came out to look at it had come down sick. They, at the last minute, had to get ahold of someone else to come out and put the part on when the part came in. So they took care of it. The guy came out and got it done. Everything went well and smoothly.

In the past, I've not been very pleased with AHS. But as of late, I would recommend them because they've really helped me out. I like that I can easily request service and they have contractors. I don't have to go look for them myself. For my recent claim, coming off of the filter, the pipes were leaking. After that one, I did a call back because then the pipe leading off of that one was leaking. The contractor said I needed to file a new claim. So, I filed a new claim. There were some additional things that weren't covered. The tech said I could either pay him to do it or he told me that I could go to Leslie's and buy parts and do it myself. It wasn't difficult. Their website was good and easy to use. The agents on the phone are also thorough and respectful and they clearly speak and they make sure that I'm happy. So, I appreciate that. There are just some things I wish were covered.

I'm very pleased with the service of AHS. First of all, the price is nice. I recently had to utilize them and the process was very easy. The person they sent to my home, I was really pleased with. My toilet upstairs broke on the inside. I needed to have somebody come fix it. On the day of the appointment, the techs resolved everything. All I had to pay was my service fee that is part of it, and then everything else was covered.

They recently repaired my air conditioner. However, it stopped working a couple of days after the repair. It took three days for them to come back. Everything's up and running again. I've had American Home Shield for a while and this particular company was really good. Very professional. It was quick. It didn't take the tech long. I was amazed that he wasn't afraid to go up under the house with snakes.

My neighbor's hot water heater started going. We all had our houses built at the same time. They were telling me nightmare stories where it was costing $7,000 to replace the hot water heater. I said that's insane. Before my stuff starts going out, I might as well get AHS. So I got AHS and I'm glad I did because a year later, the hot water heater went out.

So far, AHS helped me. But at this point, my water heater is still in the garage, flooding the garage, and I asked them, "Please, this is an emergency, I need a technician to come out right away, at least to let the water stop." But so far, I haven't gotten any call back from them. It's been two days, but today is the worst. They sent out a company yesterday and the company was trying to rip me off telling me that they have to pull a permit and they want me to come upfront with $750 cash. I called AHS back and I told them what happened. They're looking for another company. But what I wanted them to do is get a company quick to come out and stop the leak, like turn things off until they send a reputable company. I also had a claim for the pool and it was okay, but at the same time, again, the guy wanted 200 cash on the side for the plumbing. These companies try to rip people off. I paid the 200 'cause I wanted the pool to work and not turn green.

Our AC went out, and then we submitted a claim through AHS's online services. The website was great. It was really easy to submit what I needed. They had the option that I was looking for already as a pre-filled option. I just had to click a few things and submit a payment and it was done. They assigned it to a contractor. I submitted the claim at 10:30 at night when I knew no one was open and I got a call from the contractor the next morning at 7:00 am. They came out and fixed it. However, we have a few inconsistencies in our experience with different claims. But that doesn't have to do with AHS so much. That's more of the different contractors that they partner with and send out. A couple of other times we've submitted a claim, it's been a little bit harder to get someone out.

I've been with AHS for seven years now. I've used them 10 different times. It went excellent every single time. They got somebody out to service it right away. I always got a good diagnosis and a quick fix. Recently, I had a claim for a dryer. It stopped working. It wouldn't engage the motor. They had somebody out in three days. They diagnosed it and ordered the motor. Another tech came out, said that the motor that they sent was no good and that it was gonna need two or three additional pieces in order to fix it. Got ahold of American Home Shield. They said, “That's above our allowable limit. We will replace the unit.” A week and a half later, the new unit arrived and they put it in.

I made a claim, on June 6, 2023, after my AC went out. By the 12th, a technician from their contracted provider (Mays Heat & Air) came out. He diagnosed the problem and sent in the report. I also asked if there was a way to expedite the order because I take care of my 72-year-old mother who had been diagnosed with Stage IV Metastatic Cancer. He made a note and later I received a text from the company stating the order was being processed. By the 26th, I still hadn't heard anything. So, I contacted Mays again. The representative said they were waiting on approval from AHS.

The American Home Shield reps have been good, and I've been satisfied with the policy. One of the benefits is I don't have to look around for a competent repair company. I recently had an air conditioner problem. I reported it on Tuesday and someone came out on Friday. It didn't surprise me because it was the first really bad hot spell, and I'm sure everybody's AC needed service. I wasn't happy about it, but there was nothing we could do about that. Other than that, the repair people diagnosed the problem and took care of it. They had to get a part from a parts place a few miles away. They knew what they were doing.

I put in a request for my washing machine and American Home Shield had a guy call me the next day. The tech was very good. It took about a week for him to complete the work because he had to get the part. But once he had it, it took about 45 minutes to replace it. The washer wasn’t draining and we drained it and then, he had to drain some more out. Now, it’s not spinning. He had to order a couple more parts but he’ll be back when he gets those. I had AHS do maintenance on the air conditioner and the furnace. They usually respond right away. The tech was friendly and did what he was supposed to do. I recommended AHS to my daughters and they both have it. AHS replaced the washing machine for one of my daughters. Homeowners need to have the warranty because you'll never know when something's gonna break.

The service has been hit-and-miss. There was one occasion where I had a clog in the bathroom toilet, so I had someone come out, and the guy was very dismissive because he didn't wanna figure out where the clean out was. He said he couldn't do anything unless he knew where it was. I said, "Well, can't you go on top of the roof and do it from the roof?" I was told no, and I said fine. I called Roto-Rooter, and they did it from the roof. I had to pay out of pocket for that. I wrote a letter to American Home Shield with my dissatisfaction, but they didn't do anything about it. They were very dismissive, which that was upsetting.

I had a claim for the air conditioning and another one for the dishwasher, and American Home Shield solved both issues. The techs were very efficient and got the job done. It seems like everything is working great in both situations. It’s been a good experience with AHS.

We had a leak in our toilet and it flooded our floor. We have a bathroom on the second floor, and someone came out and looked at it. He was gonna charge us $160 for, in our mind, a low pressure in our plumbing line. It's in the toilet bowl itself, but he wanted to tear the roof out and go through the tub, which had been repaired two and a half years ago. I said, “No way, dude. Why would you wanna do that?" He was also gonna charge us another $600 on top of the $160 he claimed what was wrong with our toilet.

I highly recommend American Home Shield. When a transformer went bad in my air conditioner, I called them on a Friday and spoke with a representative. We had good interaction, then it took about two days before someone came out. He diagnosed the issue quick and fixed it in about an hour. It was wonderful.

Recently, my AC was running, but it wasn't cooling. I made a claim and paid for it to start, then American Home Shield sent somebody out to fix it. They couldn't fix it right away, so they had to order a part and that took a bit, but eventually, it got fixed. Overall, having American Home Shield is definitely beneficial. It's a lot cheaper to deal with them than it is to pay outright, and the service has been good. They've repaired everything or replaced it when it's gone bad.

Claim submission is easy. People just have to make sure they read their contract very carefully. Some things they might think are covered, but American Home Shield only goes up to a point, then there are additional fees. They changed that policy to include some of those things, but there's a trade-off. The benefit of having American Home Shield is when you have a breakdown and there's a major cost, like an air conditioner. I've had that. I've also had to deal with a water heater. One of the things that has happened though is that the cost has gone up significantly. Sometimes I've had to get a second opinion on some of the things that they deny, but I'm still with them. I have to get it resolved.

I got a new unit put in and it stopped blowing cold air. The person who was coming out contacted me and it went according to the plan. He thought it was a piece, but he found out that it was the factory overcharging the system. Once he downed the charge in that, everything started to work fine. Everything is performing exceptionally well, and he didn't have to replace anything. He was great. Even the first time that he came out, he informed me on why I was getting such high electric bills in the winter. It was due to my AC unit, and all of that was rectified. American Home Shield is a great service, and I like the repairs that pay the cost.

The customer service rep was good. I just have a problem with paying $125 and getting bad service. I'm not happy at all with American Home Shield. The contractors that they use have 3-star ratings. KN Repair came to fix my dishwasher and they were horrible. I asked in early spring to have the HVAC system cleaned and ready for spring cleaning, because there was a free assessment with the AHS membership, and it was poorly done. I had to pay another HVAC company to come out and do my annual clean out which cost me an $80 fee that I wasn't expecting because the home warranty offered it. So it's been crummy from the start. AHS needs to find better contractors that are gonna come in and do everything that is supposed to be done. My HVAC was part of a 12-point assessment that was supposed to have been done and these guys did not do a full assessment.

The contractor called me a day before they showed up to say that they were going to be here between this and this hour, and they came on time. The icemaker was replaced and I was happy with how AHS handled my claim. But not everything is fixed yet. I still have to get the washing machine and the dishwasher fixed. They said they were going to replace that as well and I'm waiting on that.

Some of the wires had been fried in some sort of box that was connected to our air conditioning unit. I requested AHS for a service over the phone because the claim thing online was down. I got to a representative quickly and she was nice. The techs who came out were really quick, too. They replaced the box and fixed the issue in about 30 minutes. Everything's great now. I like that the warranty covers quite a bit of stuff on our contract as far as electrical and plumbing. It's worth it and we've never had a bad experience.

I have had American Home Shield for three of my houses over the years and they never disappointed me. They do what they say, they don't beat around the bush, and they don't try to take advantage of you. Also, the techs I've had have all been cordial, friendly, and professional.

I made the phone call and the techs had to come out and evaluate the problem with the hot water tank. There should be a quicker response from AHS. We thought the big lines were plugged up in our toilet and by the time they came out, it was cleared. So, it was within 48 hours before they got here. It happened on a weekend and I told them it wasn't an urgency because we had two bathrooms. The guys were very professional.

American Home Shield has been very good to us, mostly. We like them. Shortly after we moved in, we had to have the air conditioning replaced and another appliance. They did it. Over time, they've bought me a washer and a dryer. I did a claim on the dryer last week. It wasn't heating, but it would run. When I had originally called it in, it was over a week before they could get here. But the repairman was on time. He thought it needed cleaning out, which it did. I paid for that. That was extra. He had to go outside where it vents out into the yard and clean that out. He fixed the broken part of the dryer. He found that there was a wheel and something else inside it. It was broken. He replaced it and it's working fine. I was very happy.

I'm pleased with American Home Shield. I've had good experiences with them versus some other providers. The vendors speak very well of American Home Shield as well. Two weeks ago, it was 100 something degrees, and my air was going out. A contractor had to come and work with that. I put the call in on Friday but they couldn't get out until Monday. They promised some time Monday between 8:00 and 12:00, and a technician was here around 8:30. He came in, looked at the issue, and addressed it.

I requested service for a water heater, and the plumber was great. He explained everything, what he was gonna do, why he was there and that they don't replace water heaters anymore. They test them out and replace something on the water heater. He cleaned and vacuumed it and did a bunch of stuff. He said it would be about an hour and a half and I'd have hot water and it was.

I had to pay two service fees for my air conditioner. One because I said it was the air conditioner, but the repair company found out it was the air ducts. I thought that was all lined up with the air conditioner. I don't go up in the attic, so how I was supposed to know that it was the air ducts? All I knew is that my air was feeling hot. We had to pay $75 for someone to come out there and take pictures, then I got a lady that told me that it's not covered. I didn't like that. She was also reading all this mess that I didn't understand. I didn't have my contract in sight, and she didn't tell me to get it. I told her, I said, "Well, ma'am, is it covered or not covered?" "Oh, it's not covered." "Well, gosh, why didn't you say that from the beginning?”

We were happy with the technician who came for the air conditioning system that was not operating properly and failing to turn itself off. When he first came out, he couldn't get the system to duplicate the problem. He told me to take a video and pictures of when it happened again. I was able to submit the video and photos to them, and they came out the second time and fixed it. American Home Shield also replaced our kitchen range that went out. It's a little nicer than the old one. It was a long process but back in the day, we had to be patient, and they eventually let us order a new one and got it installed.

I filed a claim with American Home Shield when we were having problems with our air conditioner. A contractor came out in 4 days because there were lots of people that were in the same situation that I was in. They fixed everything that day.

American Home Shield is hell. Their rates keep going up but they don't wanna pay for anything. When our washing machine went out, we went almost five months with no washing machine. They said it was because of covid but this was last summer. They gave us the copay back, like that helped. We waited and eventually, they decided to give us a new one. But they chose and they didn't even match what we had. They came close but they went to a lower brand.

I did a claim for the AC and a repairman came out quickly within two days. He was very thorough. He knew what he was doing and got the condenser fixed quickly. I am happy with American Home Shield. Everything is so costly and having them is very helpful.

My experience with Comfort Pros was different than my experience with Liberty Plumbing. Comfort Pros was unprofessional and dishonest. They shouldn't even be in business. They told me that I needed a brand new system and that even if they could replace one part, it wouldn't be worth it because the air conditioner was so old. They gave me a price for a whole new system. They submitted the claim to American Home Shield that they could fix the part which was conveniently not covered under my warranty. I was presented with paying 7,000 for a brand new system. Comfort Pros lied in order to try to get me to buy a new system from them. Because I'm not a gullible consumer, I understood that.

Our AC needed maintenance done on it and our fridge went out. Once the technician came, the fridge started working again. Now, they're in the process of fixing it. The compressor went out, so they're gonna go ahead and do that soon. I like American Home Shield. They are responsive. The monthly premium is worth it.

I have a claim pending for my dishwasher. The contractor is trying to fix it and figure it out, but it's not been resolved yet. They changed the coil the first time they came. The second time they came, they fixed the sensor. The supervisor came and told me it could be the display but I told him the display works. Now they're ordering the display. If that doesn't work, I don't know what they're going to do because they've changed everything. But so far, American Home Shield is good. I had a bad experience with the previous home warranty. The technicians aren't able to fix things or wouldn't show up. But with American Home Shield, the technicians show up.

I've had High Priority Plumbing come out a bunch of times. One time, my water heater was going out. It was old. They replaced it for me because it was bad. On other times, they fixed my garbage disposal and replaced the leaky sink in my master bathroom. I also had some toilet flushing issues. They've done a lot of things. The contractors that come out are best of the best. They come when they say they will. American Home Shield is great. They don't just take your copayment. They do what they're supposed to do.

I am satisfied and American Home Shield is awesome, taking care of the problem and sending the correct technicians. AHS takes care of the claims right away and they give me appointments for people to take care of that. So far, they've done like the shingles on my roof, and this latest one was my washer wasn't working properly. AHS is worth having. I've mentioned it to two or three people at work already and they're thinking of getting it.

Every time I make a claim, my price goes up and up. I started off with a $29.99 a month charge, and now they're up to 71. Recently, my air conditioner went out. I reached out to American Home Shield, and I placed an order to have the contractor come in. Everything was done on an automated phone line. It was quick. The guys came out. They took care of everything. They said it was a compressor, and they changed it, and it worked fine and didn't need Freon. I thought they would try to charge me 170 bucks for Freon.

I've only had one experience with American Home Shield that I didn't like in 10 years. They have gotten better with their response time when I call. It's easy to put in a request. When I first started, I had to wait on hold for a long time. It has been a great experience. Recently, I had a leaking shower into the downstairs area. The tech was knowledgeable around what was happening, and even made a recommendation that I have someone look at the flooring since it leaked downstairs just to make sure that it had not been wet for a while or covered up and not get to dry out properly to prevent molds. It went beyond just looking at what was happening with the situation he was tasked with. AHS is worth the ease of mind knowing that I could call and I have something in place to be able to help me with some of those unexpected expenses.

The contractor came out and fixed the dishwasher. There were suds that were coming out that I saw every time I wash. So, the tech told me it was because I got actual dishwashing liquid in there. Everything went well with the technician. He gave me all the information I needed. He was very knowledgeable. He did a good job. But the company that was supposed to deliver my stove canceled without my knowledge. I have the old stove, but now I have to wait for the new one to get reordered. Being that I had an old model, American Home Shield decided to replace it. And that's what I'm still waiting for. AHS is doing their best. Everything went smoothly.

The claims process was easy. We've done it a few times. I know how to navigate the website pretty easily and scheduling is done fairly quickly. The technicians are always nice and informed. They answer any questions, and 9 times out of 10, they get the job done. At the end of the day, with what we pay and the repairs we have done, American Home Shield is really cost-effective. If anything goes down, I don't have to wonder where to go.

Our hot water heater wasn't staying lit. The first day that the contractor came out, they figured out what the issue was and explained to me what it was and what they thought was needed to fix it. Then they told me that with Home Shield, it could take up to two weeks, but usually, it was only a few days for them to be approved to get the part and fix it. It was four days later when they said they could come and fix it. Then they came and fixed it. They did a great job. My problem was fixed in a timely manner, and it wasn't a difficult process.

I am very unhappy with American Home Shield. And I wanna cancel my contract with them. I had a claim that they do not understand what I'm saying. And they did not provide coverage for my cooktop. It caught on fire. And it's unsafe to use. One of AHS's coverages is normal wear and tear. And they call it insufficient maintenance. Those two are covered. And that's different from an insurance policy. But in a warranty policy, it is covered. And the equipment is old, at least, 18 years old. So it's normal wear and tear. But they said that it was misused and abused and in terms of that's not covered and that's specifically stated in the warranty policy. But it isn't misused and abused. My wife and I keep a very clean house. And we maintain everything.

The tech put in a trash disposal and did a little plumbing for me. I had a water leak in my bathroom and the techs did a wonderful job. In not even an hour, they found the problem. They cleaned the area up and put the skirt back around my mobile home. I'm gonna stay with AHS because they do good work for me. They take care of whatever I need.

Something was wrong with my AC. The temperature was dropping at night. I'd set it for 73 and I'd wake up and it would be up to 80. I put in the claim to American Home Shield and I was happy the contractor came out on the 4th of July. I was expecting to have to wait, but it was really simple to take care of. The guy that came out was very friendly and personable. He told me the issue was my compressor so he had to fix that. It was my first time using American Home Shield and there was a discount code for the first year. So that helped. American Home Shield takes care of enough things to give me peace of mind. The claims are easy to file and they're addressed in a timely manner. I had one other claim and it got resolved within three days.

I had a home inspection done because I was selling the house, and when the inspector opened up the unit, he said there was a little bit of rust in there. I had a guy come out and cleaned it up. He was very knowledgeable and friendly. He showed me step by step every piece he was doin. He explained to me how long he had been in business and in doing that kind of service. I like the convenience and the quick response of American Home Shield. When I put in the claim for the service, I got an email saying who they reached out to and that somebody would call me within 24 hours, and they did. Then they followed up and the issue was taken care of. I was satisfied. I like the whole easiness of the process.

We had pipes break underneath my house and the people that came out this time were absolutely amazing. I had all these tiny little places that I had asked to stick an entire pipe because all American Home Shield is doing is causing more trouble because they're jury-rigging this to be able to fit instead of replacing them. What they were doing was putting tiny little pieces of PCV pipe married to copper pipe in between. So these kept leaking and the more I had to pay $75 for them to come out to fix. So I am not happy with the work and the way it was done. But the people that came out were really good and I trusted them.

The AC wasn't working and my house wasn't getting cool. The contractor that came out did something with the motor and the pipes. They went in the attic and they said my line was frozen. They were very professional. The AC is working good now. American Home Shield is a dependable company that will help and bring out the right people to help you with your appliance and fix them. In my years of using it, their contractors have been really helpful and professional. But I don't sometimes like the way the prices of American Home Shield keep going up.

When the technician came out, I pointed out two issues to him. The main issue was a big squeak. Every time the mechanism inside of the dryer starts, it would get loud. Then over the course of weeks, it got louder and louder. Besides that, there was also a hinge issue. It was not set correctly. The technician was really good. He saw what was happening and he really took corrective action. He was able to take care of that noise by applying some lubricant. Overall, American Home Shield was good. We've got our money's worth. If I would have had to deal with these issues myself, it would have been more of my time doing research and getting contractors.

Some of my plugs were not working. The plug where my stove is in was one of them, and it kept tripping. Sending in the claim wasn't difficult. But it was difficult getting coverage for certain things. Also, I had to chase the contractor down. After I called, a few days went by and I hadn't heard anything. So I had to reach back out, and that was when I spoke to whoever worked there and made the appointment. The tech was pleasant and quick. When he left, the socket for the stove was still tripping. To this day, it is not fixed. So I had to buy an extension cord and just put it in a different socket. The tech couldn't figure out how to fix it. American Home Shield has very few companies for certain things, like plumbing or electricity. So I didn't wanna put any more energy into it.

We had Budget HVAC come out to fix our air conditioner. Up until that point, they've been able to fix it, so we were just expecting them to come out, tune it up, and get it going for the summer. But unfortunately, that was not the case, so we had to replace the AC. The coil and the condenser were both shot. They had to order the parts and it took about two weeks. We were on vacation for one of those weeks. So in total, it took about three weeks. We ended up replacing the furnace too. It made sense to do them both at the same time and everything's been perfect.

Our refrigerator stopped cooling. The freezer was working but the fridge part wasn't. So I put a request in for service and the system said within 24 hours, I'd be contacted. The tech contacted me within 30 minutes and fixed the fridge within two hours. Some component had failed and he had to replace the part. He had the part in his truck. That was fast. He was respectful and nice too. AHS is simple and it covers all the basic stuff. Also, my deductible is not too bad. I would use them again.

The air conditioner wasn't cooling. I reached out to American Home Shield over the phone. The reps were professional. They took all the information they needed, and they gave me the number of Air Pro. They said they would be contacting me within the day. Air Pro fixed it right. There was some wire broke. Overall, AHS is a reputable company. They're easy to get ahold of and they have a 24-hour line.

I had a leak in my dining room ceiling underneath the bathroom. The website of AHS was easy to use when I submitted a claim for it. I was told by AHS to whom it had been referred and the company's phone number and that they would be in touch within 24 to 48 hours. And it happened just like that. H & K Plumbing did a great job. They had to take a piece of the ceiling down, which they did very carefully. They cut the hole very cleanly and neatly, which was very helpful to me. They showed me what was leaking and why it was leaking and they made the repair. I've had the warranty service for three years. I got it for situations like that and for our air conditioning and heating, so that I knew that I was gonna get service quickly and that I was gonna get a good company to come out and do the work. For me and for my wife, the warranty was a good investment.

My first claim with AHS was the dryer. The second one was the garbage disposal. The third was the air conditioning. But on the garbage disposal, I've already paid a $100 deductible and when the guy came, I had to pay another 125 just because it had to be wired up. I could have gone and bought one and got somebody to put it in for that. So, I did not like that. And, even though AHS has been very good, it's prompted me to go to another service because I don't like unexpected surprises. The serviceman called AHS and they talked to me. That was the only way I could get it fixed that day. So, my deductible cost me $225 and I'm not gonna go for that anymore. They've lost a customer because of that. I was just caught totally surprised because this month, I've had to pay $425 in deductibles.

I had a clogged sink. I filed my claim online with AHS and the website was very user-friendly. The tech that came out was professional. It took him less than an hour to complete the work. I am satisfied.

I filed a claim for a sump pump. It was very simple. The tech responded very quickly. He was very friendly, helpful and got back online very quickly. So far, I'm satisfied.

The service of AHS has been good over the years. I don't like paying that $100 upfront, but I've had to use them several times and I've had good experience with them. They're working on my dryer now. Hopefully, they're gonna fix it today. But this is the third time they looked at my dryer. They looked at my washer twice. They got my air conditioning unit two times. It's been easy to make a claim. They sent confident people out who have repaired my items. I've been pleased with it.

The drip pan where the water off of the AC system collects water was routing the water into a waterfall. It was clogged up and needed to be cleaned out. The tech who came was professional, and he fixed it. With American Home Shield, I like that if I have a problem, the financial liability is limited.

My air conditioner works good, but sometimes it keeps turning off. The repair people came once and changed the part. They said that it's okay, but I had the same problem. They came again and changed the motor, but it wasn't that and the same problem continued. The repair people came yesterday for the third time and the guy told me, "You know what? Your AC don't have nothing. It's something electric." He sent the paperwork to American Home Shield and they referred me to an electrician who told me that he's gonna come by tomorrow at around 4:00 to 5:00. He also said what it may be and told me to send a picture of the box because the switch is the one that doesn't stay on.

I had a pipe leak. I submitted a claim online with AHS and it was easy. They assigned Plumb Genius to my claim and their contact info was on the website. I had them a previous time that I wasn't so thrilled, but this last time was very good. The tech fixed the pipe and it didn't take very long. AHS gave me a little more peace of mind but it goes up every year in cost and it got to be too cost prohibitive for me, so I cancelled.

American home shield is a scam, they take your money and take months and months to make repairs. Recently I had to request service for our dishwasher and AC a few days apart. I’ve had their service plan for 2 years and this was the first time I had the use it. I put in a request for service and paid the deductible even before I could make a request.

We bumped heads a little bit with AHS, but they straightened up everything and they did a good job. I like them and I'm going to continue to use them. With most of my claims, things went how they were supposed to, but I had one situation with my burner on the top of my stove in my island and it was atrocious. We finally got it squared away and they gave me a new one. Other than that, if you got a home, having AHS is a good idea. I got a big house and little stuff happens. My boss turned me on to it and everybody else that worked with us and, I'm happy he did. With AHS, you got a $100 deductible and they'll fix most stuff. For my cooktop, it would have cost $2,500 without installation, but it ended up costing me 200.

We have a home warranty that includes the repair for our AC unit. We filed a claim on Sunday 7/16 for our AC unit being broken. On Sunday evening, the AC company called and scheduled an appt for Tuesday. The weather in Texas has been 107 with heat index up to 115. On Tuesday, the AC repairman came and didn't have the parts he needed to make the repair. Even though we told them it was the blower motor and blades. When they were done, they stated that it would be 4-5 days before they could come back out to finish the job. My home was 90 degrees inside at that point.

I've been with American Home Shield since the 90s. I have mostly homes that have American Home Shield with and I've recommended them to a lot of people. The other house that I have, I have other people that are renting it and everything seems to be okay over there. But in my last call, I had a horrific experience with American Home Shield. They set me up with a company that I've never dealt with. They told me the time frame and that was agreed upon. They also sent me an email of the time frame that was agreed upon. I scheduled my day around American Home Shield. There was a doctor's appointment and various things that I had to change and flip-flop around. I ended up calling this other company that they recommended and I got the runaround for hours. I got recordings and couldn't speak to anybody for at least three hours. Seven hours later, I was still waiting for a service tech and got nowhere.

Most of my claims with American Home Shield have been awesome. But I did have an issue with a claim a while ago. I kept saying the dryer and refrigerator broke again. I made two claims at one time. The repairman initially fixed one dryer but the refrigerator never got fixed. He said the refrigerator could not be repaired because he thought it was the whole back panel. I had to wait to hear back from American Home Shield. When I did, they said, "Well, we have to send a different technician out." I kept waiting and waiting and they never sent another technician.

In general, American Home Shield is good. I have three different contracts with them. I almost canceled them but they have improved a lot. I had to wait for a long time to get an answer but now, they respond very quickly. Also, they are willing to listen. But for my most recent claim for my dishwasher, their response has been very bad. The first vendor couldn't even pull out the dishwasher because the dishwasher is in-between cabinets. He saw a little bit of water underneath. He made a report to American Home Shield and said the dishwasher was not working because of the water damage. This technician is from a company called CPR. American Home Shield wrote me a letter saying the service is denied because it is a water damage.

It has taken me a while to write this because I don’t like giving negative reviews. Months later it is still bothering me, and I feel you have a right to hear this. I originally took out home insurance with AHS because of the perceived peace of mind and protection it gave me. I have been with AHS for over 5 years now, and I have been generally happy with their service through the few claims that I have had. But my last claim has eroded all the trust and confidence I had in them and left me feeling vulnerable. I leave you to judge!

I tell all my friends to get American Home Shield, because they've saved my butt several times. Recently, I noticed my refrigerator quit being cold, and the freezer quit, too. I called them at two o'clock in the morning and submitted the claim through their 800 number. I paid the deductible with my credit card they have on file, and they had somebody out the next day.

When my AC goes down, I do a claim online. American Home Shield usually sends me a company that will come or call me the next day. They'll come and fix the unit. That was what I did on the 2nd of July and they sent me whoever they wanted, even though I said, "No, there's another company that you guys have been sending in and they work." I told the guy that the unit was not cooling and he stayed about two hours. He went up in my attic, where I have my heater. But I was talking about my AC. I told him there was a noise and it was not cooling. He claimed that there was nothing wrong with the coolant and that the AC was working fine. I said, "I hear it really loud." He just told me to let him know if I heard it again. That was it. I gave him the heads-up ahead of time before he even went out, but he never even looked. 16 days later, it goes out.

My oven went out and American Home Shield assigned Mr. Fixit to work on it. After they came out, the oven was working but the stovetop was not igniting when it was supposed to when you turn the knob. You had to turn it and it let out too much gas, and then all the burners were igniting at the same time. So I needed them to come back. They ordered the part and got it right away, but it took over a week for the tech to come out here. When the tech came and repaired the oven, he wasn't going to check the temperature. So I asked him, "Could you please turn the oven on and check the temperature with your gadget?" He was ready to run out. I have an oven thermometer, but I wanted to make sure he checked it. So he did. He should have checked the burners at that time as well, but didn't. The igniter went out on the oven quite a few months ago and the guy that came out that time checked out everything before he left.

AHS is great. Every time, I can go online and do whatever I need to do. The next day, the contractor will call me and I can schedule an appointment. It's very easy. The techs are all good and I'm satisfied with everybody. Recently, they fixed my refrigerator and my microwave that were making noises. I'm staying with AHS.

My refrigerator went hot. The freezer part went first and then the fridge went. I filed a claim to American Home Shield by phone and it took 48 hours for the tech from Mighty Maintenance to come out. They needed to put in a new compressor and it was another week before the part came in. The tech was extremely efficient, very nice, and very clean. The repair took two hours, which he told me upfront that it could take that long. But I'm not very happy with American Home Shield and I can't get any satisfaction from them. I've tried to deal with them for almost a year and I'm not getting any response from them.

I signed up a contract with AHS in 2022. Requested a service when the dishwasher was not working in April 2022. AHS sent (after 4 days) someone from NATIONAL PLATINUM SERVICE INC. The servicemen did not even speak nor understand English and was not able to fix the problem, let alone even diagnose the issue. I had to call my handyman and he fixed it in 15 mins -- It was just a lose connection - Landed up paying the handyman $150.

I've been very happy with American Home Shield. I used to love the ease of making a claim most. But even now it gets a little complicated after that. I wanted the contractor who was my regular one. But it's a random hit whether or not I get the contractor I wanted. I'd have to call back and tell them I want the person who serves my air conditioners who doesn't work for AHS anymore.

Our downstairs unit was not cooling. The website said request service and that was where I put a claim. That was very easy. I was given the name of the service company and and phone number. The service company did great. They came in and within three minutes, the unit was fixed. The issue was some sort of capacitor. Our unit is still perfect after the fix. We've had American Home Shield for years and years and they do excellent service. Use this home warranty. Some of our sons have it.

AHS is amazing, but when it first started, it was a little cheaper and they did a little bit more. Recently, I had my dishwasher repaired and the gentleman did an excellent job. It's running well now but the price of the motor was more than the price of another dishwasher and I had to wait two weeks for that part to come in. But I didn't pay out of pocket though and I just paid the deductible that they required. AHS has always taken care of my home. I enjoy the process and the warranty helps me quite a bit whenever I need it. I've been paying on it for 16 years and in getting somebody out then having to wait a couple of weeks, I'm just not used to that when, before, my turnaround time was a couple of days. Also, So, there are little inconveniences like waiting for the part to come in on the dishwasher where 10, 15 or 5 years ago, it wasn't as stringent a process.

Whoever rep I get at AHS, they're very helpful. They listen to me and they refer me to the right person. I had a claim for my stove. I got an email that they shipped the product two days before the tech came, and then they called me two days before to remind me. They also texted me the day before, and they also texted me the same day, and then the tech called me when he was 10 minutes out. He fixed the burner. He said he was all done and I could let him know if I see something wrong with what he fixed.

My icemaker wasn't making ice so techs came and checked on it. A tech then came back and put in a part but the part didn't work well. He came back today and he noticed something in the back. It was some kind of thermostat that he had to change. The tech was very quiet and went straight to work. He did his thing. When he needed to address something, he came to us. He talked to us and said, “I gotta go down to the park, come back.” After he got through doing it, he explained things to us. He showed us the part and he told us why the unit wasn't working, which was good to know. The fridge is now up and running. We went to the grocery, we came back, and it's still making ice.

I noticed a lot of water underneath the sink and when I opened it up, the garbage disposal was leaking. I initially did a claim online with American Home Shield but for some reason, the claim didn't go through. I ended up calling. They gave me a plumber. I called the plumbers to schedule the service because I needed the job done quickly. Because of the holidays, they were gonna take four or five days. I asked American Home Shield to give me a different plumber and got assigned to Pro N Stall. I called them and they were pretty booked but I explained my situation. I had to move out of that house the following day and that I really didn't have time to wait until after the 4th of July holiday. They were able to squeeze me in and get the service done the following day. I gave them all the information they needed so they had all the stuff on hand. The work took less than 20 minutes. Now, I have a brand-new, non-leaking garbage disposal.

AHS sent out contractor for service, who installed an outside ac unit which is not comparable with our climate. We called AHS and they denied our problem. It's going to cost us $2500.00 + to correct the problem.

We had a power outage one day though I'm not sure that knocked the AC out but it was hot the rest of the time. The tech fixed it and it's cold now. So, everything is fine. Everything's great with American Home Shield but I was surprised with the monthly payments going up. I didn't know until I looked at it one day but it’s fine. Everything is going up right now. So, it’s understandable. I like American Home Shield. It’s bad though when you pay and you still have to wait three days to get somebody out. But it could be with anyone.

We were customers for 16 years! In the beginning they were good! They responded quickly and if we had issues with the service providers they sent out, they got someone else out to my home ASAP. In the last three or so years there was a SHARP decline in quality of workmanship and customer service. On May 30, 2023, I did a request for a refrigerator that was not getting cold enough. They sent out Norrod's Appliance Repair. After they left the next week, my fridge did not get cold at all anymore. They requested he come out again on June 4, and he submitted status complete after coming to look at it and saying he needed to fix the compressor, but never came out to do it. I called them and they said they would contact Norrod's, but Norrod's never responded.

My A/C stopped working on 7/3/23 and I opened a service claim and paid the $100 fee. A company called on 7/5/23 and said the earliest they could come out would be in 6 days. I called American Home Shield and said we could not wait that long due to medical issues and they agreed to place us with another A/C company. It took them a day to do this and then the company has another day to contact us. The new company never contacted us but told AHS they did and had set an appointment for 7/7/23. They never called us and never showed up for the multiple appointments they told AHS were agreed to by us, but we had never spoken to this company. That was it for me and after multiple phone calls I was able to cancel my warranty.

I like that as soon as I called AHS, they had somebody out the next day. The person that came out fixed it very quickly. The air conditioner was blowing air, but it was not cold. Something in there had flipped off and the tech had to reset it. The techs that AHS sends have been very nice and knowledgeable.

The gentleman showed up within a couple of days, which was great. I didn't know how long it took him to do his part so I inquired a couple of days ago as to what the status was. American Home Shield said that they had to get some information from him. But I just talked to him on the phone because there was a message that said for me to reach out to him. He said he had already done his part. It's up to AHS. I've been waiting two weeks on what they are gonna make a decision on. I'm used to doing the phone and doing it online seems like it's more time consuming.

A compressor in our refrigerator went out. I called American Home Shield and they contacted a person to come out. They told me who was gonna come out and that they would call me and set up a time. From there, the rep did a video where I could show her on video what the issue was. The company she reached out to contacted me and set a time. They came out, looked at it and found out it was the compressor. They ordered the part and when the part came in, they called back, scheduled a time, came and fixed it. I would tell a friend that American Home Shield is the way to go. The benefit was great versus me having to try and figure out what was wrong or have to buy another refrigerator.

I contacted American Home Shield, the home warranty company, to schedule a service contractor in my home. AHS scheduled the contractor. The contractor, did not show up for the appointment. I reached out to the contractor several times, and did not reach anyone. I contacted AHS to let them know that the service was not completed, and asked to have this service switched to another contractor, or to refund my service fee. The representative I spoke with, kept putting me on hold, and kept me on the phone for almost an hour. She could not resolve the issue. I asked to speak with her supervisor. She took my information and told me a supervisor would contact me in 3-4 hours.

Updated on 07/17/2023: I recently wrote a review about this joke of a warranty company. I’m still here waiting for another contractor to come out. It’s been a month and my refrigerator is still not fixed and the only thing they can tell me is they will send someone out. That was over a week ago. Still no contractor. Below is my review and the pathetic response from this fraudulent company. Company response 7/17/2023 "Thank you for sharing your feedback. I'd like to apologize for not meeting your expectations. Please know that our team will be using your feedback to prevent this from happening again in the future."

My AC went out. I went on the website and started a claim to American Home Shield. I stopped doing that for some reason. Then, instead of starting it again, I called in and the rep took care of everything for me on the phone. The tech from A-US Air Conditioner came a couple of minutes later than what he said, but he made sure he called to let me know. He was very friendly and polite and he did his work and got it done quickly. His name was Matt. They have a really good technician with this guy.

With American Home Shield, if anything breaks, we usually get a quick repair. It's a quick turnaround where they can get someone to come out. I have someone coming out again today because the AC is not working again. The person that we had come out was super friendly and did fix it for the time being.

I needed to get my garage door working. I made a claim with AHS and the tech came out. It was very quick and it worked. I had to pay $100 out of pocket for my deductive but AHS was efficient. I thought I would have to wait weeks and they were there within a couple of days.

I have had a contract with American Home Shield now for approximately three years now. By far they are the worst company I have ever had to deal with when it comes to customer service. I have an ongoing problem with my refrigerated AC that AHS has yet to resolve. They continue to send the same three AC vendors, none of whom have been able to resolve the problem. After speaking with numerous customer service reps and with reps from their “escalation department,” no resolution to date.

The owners of my second house gave us a one year with a different company. When that was up, I renewed with American Home Shield. It was easier to communicate and get work orders done with American Home Shield. When I sent in a claim for the AC repair, they deployed somebody within 24 hours. Then they came out, assessed the issue, and fixed it. Everything was covered. I just had to pay the service fee of $100.

The fan in the AC wouldn't turn on, and it was hot. Home Shield issued me a contractor. The contractor couldn't expedite because of my medical issues, and it was still a week out. So Home Shield went back and got me another contractor a couple of days later. They came out and fixed it.

I had service for the hot water heater. They said it was my responsibility to pay the $695. They said they had to replace the pressure release valve and the hose modification. I kept asking questions, but that's the only thing I can gather. It was just for modification purposes. It's not like they gotta go on the wall and tear out anything. Right now, I wouldn't give them a very favorable review.

American Home Shield is prompt and prompt about paying contractors. I’ve been very happy with them and the contractors that they send out. A couple of weeks ago, I had someone come out and look at my air conditioner. The tech was very nice and as far as I know, they've been paid.

I wish I could give this company a negative star review, they are horrible; I understand you are in business to make money but these people go above and beyond in screwing people over. Whether a small or big claim, they are going to find a way to not pay for the coverage you think you have, the way they set up their contract is one that results in little to no claims that could ever be successful. Be aware and stay away. I feel ashamed that I recommended this company to relatives, friends, and a management company.

I have been with American Home Shield (AHS) for 15 years now. I felt very fortunate for most of this time. In the past 1 1/2 years something has changed and their service has been reduced to something unrecognizable. Three times in the past 2 years, I have had terrible service. I had a small leak in the toilet caused by a wax ring failure. I should have fixed it myself, but I wanted to be sure it was just the ring. AHS' assigned plumber came out and said the flange was too short. He wanted $3000-$5000 to build up the flange and dig out under the house. I hired a licensed plumber for $125 who fixed it. It has not leaked since. Two months ago my A/C stopped working. Temps were in the high 90s. AHS was going to take 2 days to assign a contractor. I paid a professional who fixed it in 1.5 hours after calling them. The parts for the repair cost $62 and labor was less than my deductible with AHS.

I've been very happy with American Home Shield. We had a call because of a water heater that was leaking, and that was taken care of. We have had a call about our washer, which is faulty. It gets out of balance and kicks itself off, and they're taking care of that. Everything I've had to call them about, they've taken care of it. I've not had any problems. The claims process was very good. As soon as I call them, within the next day, I have gotten contacted from a technician to schedule an appointment to come out. AHS has been good for us because we bought a home that had been, apparently, sitting empty for three years. So we were concerned that there might be issues, and there have been. AHS has helped us out tremendously.

My washing machine wouldn't stop leaving water in. I submitted a claim with AHS on Saturday and I was thinking that they were not supposed to open until Monday. But the tech came out on Sunday afternoon and solved the whole problem. He knew exactly what it was and was very polite. He had the part on his truck, so it was awesome. I've also had problems in the past in getting stuff done quickly through AHS. My AC went out two years ago and it took several weeks for them to figure it out in the hot of July and August, which wasn't good. But they had the dishwasher and the microwave replaced when they went down. The water heater problem was resolved quickly, too.

We had the air conditioning looked at and the company that came out was really good. The claims process with AHS also went well. They're worth trying. If you need service, it comes out right away. And the materials, a lot of things are covered if they're broken or need replacing.

American Home Shield has been prompt and they get the work done. Recently, the motor went out on the air conditioning unit that was in the attic of the house. They had to order a part, but they got it in quickly. It took about a week for the part to get in and them to get back over there. It was pretty horrible being so hot but they did the best they could. AHS is a tremendous benefit and a peace of mind to a first-time homebuyer like my son. We helped them with the down payment so they can get the house. But they're young and inexperienced. And to have that extra level of protection is worth so much when they're just living paycheck to paycheck.

I had a clogged drain that caused the garbage disposal to not operate. It would take a while to drain water out of the sink, and the disposal wouldn't generate any power. I could plug it in and hear a little bit of noise, but nothing was moving. I called American Home Shield and the experience was easy.

I've been a member of American Home Shield for 10 years and I'll keep using them. I like that when something happens, they're right on top of it. They've fixed several items in my house. Recently, a heater that went bad. It started leaking. They ended up replacing the unit.

American Home Shield has gotten better about having people call you right away and get things done. I've had a few appliances replaced. They're eager to do well. Their customer service it's great. You just go online. Years ago, you call and wait along with the other 5 million people. It's a big improvement to be able to go online and get feedback as to who has been assigned. Sears came out for the dishwasher. Then they came out for the ice maker. The only issue with that was the wrong part got sent. But the appliance people have improved. They're dependable. Even Sears, whoever they've got now is 10 times better than the ones they had three years ago. My plumber is good. I'm happy. Last year, it was terrible. I needed a washer replaced but American Home Shield kept losing the check. That was frustrating.

Having American Home Shield keeps me worry free. If things break in the house, then they cover most of it. Some of the technicians are good but some are questionable. Last week, they sent out a technician for my AC upstairs. He came then I got an email saying it was $3,400 to repair. I requested for American Home Shield to send out another vendor which they did. The price came down to $1,400 but the new guy was trying to sell me on a new air conditioner. It's confusing what American Home Shield covers and what they don't cover sometimes. Their customer service is not empowered. They just answer your question, put in the system, and someone gets to it.

I like that with American Home Shield, when I need something major to be fixed, I'm not out of pocket for a lot of money. Rescue Your Air & Drain did the claim for the garbage disposal that was leaking. American Home Shield gave me a new garbage disposal.

We've had two experiences with American Home Shield. The most recent one was excellent. They chose a good service agent. The agent did exactly what he was supposed to come out to do. The fee was reasonable. There was no attempt to add additional layers of cost from their side. But the previous experience was disgusting. Our upstairs air conditioner broke, and we put in the first significant claim that we had ever put in with American Home Shield. They gave us unadulterated runaround. In the end, they wanted us to pay $4,700 extra for in case items. It was not because there was an identified plumbing requirement, but it was because they might possibly be a plumbing requirement. It was the same with the electrician which was for one replacement. It took them months. If I had any option, I'd already be with someone else. But the problem is we still have a broken air conditioner. I can't very well go and change to a new service provider and say we have a broken air conditioner.

American Home Shield’s website is very good. It’s awesome. The AC was not cooling at all and the techs changed the thermostat. The service was done in a timely manner. It's a rental property and the renter said things are getting cooler.

The air conditioner wasn't cooling right and causing a drain clog. It took less than a week for the technician to come out. But it's the third time we've called on it. The technicians were pretty pleasant, but it was more of a Band-Aid. This third time was a charm. It'd be ideal if the consumer had the ability to pick and choose what contractor they use.

The contractor checked my AC unit. They said that the air needed to be replaced, and then they came with the pricing to fix it or to replace it. They never told me that they could fix it, but I found out that it could be fixed. I went with a replacement part. The house is hot so I tried to find out myself what was the next step. I called the contractor and they said that the actual decision has to come from Home Shield. I called Home Shield and they said they were gonna send me a quote. As soon as they sent me the quote, I made a payment, and I sent the payment.

Most of the time AHS is good. But they were really horrible to us when it came to our refrigerator being fixed because they kept having someone come out. The tech wouldn't fix it because when he comes out, it works. We told them every time that it works intermittently, and we don't know why. We talked to another refrigerator person who said it sounds like we know what we're talking about because if something works and then doesn't work, it's usually some loose connection. We paid $100 but we never got a text. The techs came out twice and one time, they came out and the refrigerator worked, so they just walked away. The tech was really rude to my husband and he wouldn't even leave a receipt saying he was out. That was very upsetting.

The service has been good. I don't have to worry about trying to find somebody last minute. I do the claim submission online and it rolls through. They usually get a tech out within 48 hours and usually, the problem is resolved the first time they come out.

I had American Home Shield send somebody out to take a look at some electrical issue we were having in our basement. A couple of the outlets weren't working. I explained what was going on. It took five minutes, and the tech figured out right away what was going on. And as it turned out, it had nothing to do with an issue, it was more of flipping a switch.

The contractor came out to fix my heat pump for the 20th time. The same company, C&R Plumbing comes out every year because they can't fix it and they just rig it up 'til the next time. When I made the claim, I told AHS not to send them out but they said it was the only company they had. That's a lie because I fussed about it last year, they sent a guy named Bob. I've had nothing but trouble with American Home Shield doing what they're supposed to be doing.

I had my electrical work done by American Home Shield and that was fine. I did this claim online. When I was looking for a phone number for them, the one that I found wasn't working and it sent me to a different company. That aside, the electrical issue was fixed in 20 minutes. When I talked with American Home Shield about my ductwork, that was not a good experience. When I asked them to send a different contractor out here for a second opinion, they refused to do it. They took the tech guy's word that came here. I canceled the warranty and I would tell others to find someone else.

Service has been really good. I had a claim for a leaking water heater and the tech repaired it. Having the warranty saved me time on trying to find somebody.

We have a house that's 2,750 square feet, and put two air conditioning units in when they built it. One runs the bedrooms, and the other runs the living room, basement, kitchen and my office. The back air condition unit for the bedrooms went out and just blew hot air. So, I called American Home Shield and scheduled an appointment, and looked back through my emails that I had received from AHS and I said, "I wonder if I can still get my tune-up on the AC unit for the second one." And they said I could still do that. I had to pay the other $100 for that.

The only thing I'm upset about is that they had told me the warranty would cover all of my things, including if I had a computer that had a problem. The other day when I went to create an account, the rep said that's not true. But I'm still not dissatisfied with AHS. Most of the time, my experience with the techs has been good except for one time when they said they came but they never did. I'm still waiting to get refunded for that, because they never showed up and nobody has contacted me about that either. The rep said she put a claim in but that was not the truth. Other than that, customer service is very quick and AHS gets a contractor out really fast.

My dryer was not heating and the timer wasn't working. The techs were able to come out that Friday after the Wednesday I put the claim in. He told me what was wrong and we were good. AHS is worth it.

I had a claim for my faucet. It took the techs a whole weekend to get here. That was a bit annoying 'cause my kitchen was flooding. We purchased a new faucet instead of it being covered through AHS. 'Cause it'd take us 7 to 10 days to get one. The technician installed it. He was great. If AHS could get stuff that's needed faster, that would be a great thing. Other than that, it's great to go through Home Shield than having to fork out hundreds of dollars up front.

There was something wrong with my air conditioner. It wasn't turned on right. I requested a service on American Home Shield's website and they contacted me within 24 hours. They put me in contact with Rentz Residential. They called me the next day. They came and had the issue resolved within two days. Based off what symptoms I told them, they had it diagnosed before they even got there. And the guy just did a short test to confirm that was what it was and he fixed the parts very quickly. AHS has excellent service. Use them.

I tried to get ahold of American Home Shield's customer service rep the other day when I did the report and it said it was an hour wait on the phone. This has been the first time there was a real problem. AHS could get better contractors. Out of the three contractors, two of them seem very good, and the other one has a terrible rating, which is Consolidated Heating & Air, who didn't even bother calling us. I had to get ahold of them after three days. We were not very happy with them and they only had a 3-star rating. My wife got a call yesterday afternoon from Same Day Air who are the ones who said, "We're sending it back because we can't get to it for two weeks." And now, my AHS home page says they are still assigned. But we don't even have anybody who knows they're assigned to do this. Also, AHS needs more customer service people just so you could talk to one. We were paying $35 a month when we first started, and now, it's 70.

My first year with AHS was awesome but this past year has been horrendous as soon as I renewed. Their deductible has gone up from 75 to 85 without any notification and that wasn't what I agreed to. I agreed to the same terms as the first one. I also couldn't get ahold of anybody ever. I've spent an hour on the phone every time I call and speak to somebody from India n a voice message deal. They read off the screen and they said they could help me, that they'd have to escalate it, but then no one ever called back. I've told them to call me back four times.

Things have been good. I tried somebody else and they weren't as thorough as American Home Shield, so I came back to them. Recently, my air conditioning didn't keep the place cool. The technician was very knowledgeable. The service call was on a Wednesday or Thursday. And AHS said that the technician would get back to me within 24 hours. They did. But what they did is on Friday, they called and just left a message and said, “Your appointment was scheduled for Monday. Somebody would call you on Sunday for a time.” But they didn't even say that. They just said, “Your appointment was on Monday.” So, I called them back and said, “Somebody just scheduled the appointment for Monday. They didn't call me. They didn't do anything. They didn't give me a time.” And they said, “We booked the appointment. And then we'll call you. The technician will call you the day before to set up a time.”

My pool was losing water every time I would use the pool pump. I rapidly received a return call from the pool company and I explained what I was experiencing. I also told him I had an issue that wouldn't be covered that I'd like to see a bid on. They made arrangements to come out and make the assessment of what was going on. They had to get a part and come back out. But they got it in before the holiday which was phenomenal. I've never had a problem with American Home Shield. They're very simple.

The capacitor on the AC unit went out. I called for a service on Thursday and the techs came out on Monday. They fixed it in five minutes. I've used AHS several times and with little to no hesitation, they've always been able to fix the problem.

For the most part, service has been good and AHS was efficient. This last time, though American Home Shield was fine, the communication with their contractor A&E was terrible. There was nobody I could talk to. They ordered parts on a Monday, and the appointment was set for Friday. By Thursday, I hadn't received any parts. was trying to call them and say, "Do you still need to come out?" I didn't wanna lose the appointment because I want the washer fixed. But there's no way to contact the contractor. You either accept the appointment or you cancel it. This went on for days. There were text messages and an email now and then, but not a human being. Eventually, they couldn't fix the washer so AHS gave a $500 credit. It doesn't cover the whole thing, but it's better than nothing.

The people that AHS sends out are insured, honest, and reliable. But I pay them every month, then when I called for a service, it cost $75 and I didn't like that. I called them on a Friday because I was having an air conditioning issue where my house wasn't cooling evenly. They sent a person out to work on it on Monday and he fixed it. He went up in the attic and rerouted the flume. Then, I was having some vibration in the air conditioning system, so he went out to the compressor and tightened some things. He also put some wedge Styrofoam in some areas so it wouldn't vibrate and he tightened some things in the unit in the attic. Since then, the AC has been working great.

My experience with American Home Shield has been good. When our roof was leaking, I looked at AHS and called them. They sent somebody. My experience with that guy too was very good. He came, looked at it, fixed it. We requested the ducts to be worked on a few months ago. Somebody came. He said there was a misunderstanding about what they cover and don't cover. We explained what we wanted. The guy said, "AHS doesn't cover this. But since I'm here, let me look at what you guys really need." Because we thought we needed to clean the ducts. The guy went up, looked at it and told us, "Your ducts are clean." I've seen situations where that kind of contractor would come by and say, "You have to do this." The guy said, "You don't need to waste money on hiring somebody to come and clean it for you."

I had a problem with the sewer line and I didn't have any ability to use any bathrooms. When I made a claim, AHS was unresponsive. Three days later, I was still trying to get ahold of the plumber. They finally reassigned someone but in the meantime, I had to hire my own plumber to come. I called around and found someone that came out the same day to help to at least alleviate the problem to where they at least restored services again.

My AC was blowing, but it wasn't hot or cold. We submitted the request to American Home Shield on a Friday. And the contractor came out Monday. They did whatever they did with the machine. Now we have cold air. Sometimes it takes a little longer than what we would’ve liked for the repairs. Also, sometimes the repairs would be a lot more costly had we not just had to pay the deductible. And it just makes it more affordable to fix things. It has been worth it. I recommend AHS to everyone.

My Kenmore dishwasher needed to be recycled and to have some buttons pushed that I didn't know about. Not long after I submitted my claim with AHS, the tech came out and he was amazing. He was very nice, and he knew exactly what he was doing and what buttons to push. He was a very nice gentleman and because he was so new to this country, he had a place on his cellphone that I talked to and his phone translated it to his language. He understood some of what I said but just to back it up and verify it, he used his translating phone, which I found fascinating.

We had two pipes that were leaking. The techs fixed them on the spot. So far, the claim submission process has been good. All I've been charged for is the service fee, which is $125. And I have a card on file, so they've just deducted it from that. Working with AHS is an effortless experience.

American Home Shield has been treating me good. My most recent claim was for my pool pump that had froze. I called them like I normally do and it was covered under our contract. Flawless Pool Service came out and the tech was really knowledgeable. He submitted a claim and then I got a message from American Home Shield. In California, they're not allowed to put in single speed pool pumps anymore so I had to pay $700. But other than that, I haven't had to pay anything other than my service fee. I've had my microwave replaced and they gave me a option which microwave I wanted to put in, which just cost me an extra $120. They also replaced my dishwasher when it went out and they allowed me to pick whatever one I want. That didn't cost me any extra.

American Home Shield has been a pretty good service when I need it.

I sent in a claim for my AC unit. When the contractor came, they diagnosed and checked everything, and realized that it was the breaker. They were very professional and helpful. American Home Shield gives me peace of mind. Knowing that the most any major repair is gonna cost me is 100 bucks is really nice. Whenever I got calls from the actual vendor, it's always been great.

We had a plumbing issue with our septic lift pump behind our house that pumps the sewage to the street. American Home Shield called one guy. He came and left, and never came back. I called American Home Shield again, and they sent a second plumber out the next day. They resolved the problem. But it was a mess for about a week and a half. We've had American Home Shield for about six years and the premium keeps going up, up, up. It has more than doubled in price from when my wife and I bought the house. But their service has improved. There was a time when we first had it, I would be on the phone for 45 minutes before somebody can take my call. Now, customer service has improved. So, that's a good thing. But sometimes when I call in to get a service, I cannot understand 90% of what the person is saying. They're foreigners. They're always friendly and they want to help, but I have a hard time understanding them.

I'm really upset with American Home Shield. I've been trying to get my oven fixed. It's leaking gas and I haven't had an oven since May. I have put in all kinds of requests and they've been sending people out. But it's not getting fixed. The first repair person told AHS that it was not repairable and they should get a new stove. But, they started ordering parts. They sent a specialist and for him to get the parts, it took three weeks. He repaired it but when I used the oven for the 4th of July, it was still seeping out gas.

I wanted the pressurized tank that was over the heater switched out to a bigger tank. So, I bought a 5-gallon, which I wanted to have that placed in there because there was only a 2-gallon in there. I didn't wanna take another chance on my pressurized tank leaking like it did prior. So, I wanted American Home Shield to replace it. I called them up and they have their automated system. So, it pretty much walks everything through and sets up everything until the company itself calls out. The contractor and the service were very satisfactory.

The pilot light wasn't coming on. I called it in and it was quick and easy to get through American Home Shield. The tech was very professional. He took care of what he needed to take care of and explained what went wrong in that. It's been working since. Overall, American Home Shield is excellent. Anything that comes up in the house you could just call them, and they'll take care of it.

There have been times when American Home Shield did not cover something and they've gone back to the contract and said, “No, this isn't.” I also looked at the contract and they were right. With the exception of when it's a holiday, American Home Shield have always come through in a pinch. I've been very pleased. When I had a sink stoppage in the kitchen, I did the claims process online and then Chase from Patriot Plumbing came out. I've used Patriot Plumbing before. They're the guys that normally come out when I screw something up.

Sometimes American Home Shield is really good, and then sometimes they're difficult to deal with. But the process on all occasions is very slow. In 2019, I had a leaky water agent and Home Shield replaced it. It was done pretty quick. But then recently, it leaked, and it was still under warranty. Home Shield wasn't too helpful in the whole process. With what I paid them to do, I could have done it myself and pretty much did a lot of it myself. But Plymwr Plumbing was very receptive. They had to change it out. The additional costs were out of my pocket, which I found out later that it was something that I wasn’t supposed to pay. But both of the technicians were great. Jimmy did the assessment and then Matt fixed it. Matt explained everything to me and helped out a lot. So I didn't have any problems with the plumbing company. But it was the going back and forth with American Home Shield. We called them six times to get it all sorted out.

The air condition at the second floor of the house wasn't working. It was just blowing hot air. I couldn't get through American Home Shield. But both the website and their response were good this time. However, AHS should let us pick our vendors. The contractor called me. And it was done within two days. They diagnosed the unit. But they couldn't find anything wrong with it. It took 15 minutes. Once we restarted the system again, it stopped a couple of days later. It blew cold air. But it stopped blowing hot air. It's weather related at this point. If it reoccurs, I would call the contractor back out again.