American Home Shield Reviews

I submitted a service request for a broken air conditioning unit. I went through 2 AC companies through AHS to fix my AC unit. They misdiagnosed the problem and we’re trying to up-sell me a new unit. I had to call an AC company directly (not affiliated with AHS) and they showed up the same day and fixed my unit in 2 hours. So after 2 weeks of no AC, I had to call my own AC company to fix a simple problem and AHS refused to pay for the cost, even though the part is covered in my policy. Terrible company! If anyone else with similar problems would like to join in on a lawsuit reach out to me.

Overall, AHS has been good. But the coverage is getting a bit expensive. Most recently, I had a problem with my air conditioner. I had a bit of trouble getting a hold of the contractor they assigned but once I did, they were able to fix my issue right away. The tech was prompt, on time, professional and friendly. He knew what he was doing and explained everything really well. It was a problem with a leak. I've checked on it a few times and it has been great.

In June I contacted AHS to request service to get plumbing repairs to my gas line which was leaking gas at the meter. The Utility Co had turned off the gas. There was a back and forth with me constantly calling them with little results. They charged me $125 for the fee. It is now July and they want me to find my own plumber. Ms contractors contacted refuse to work with AHS because of payment issues. I do not have the funds needed to get the repairs ($150 -$175/hr) done and at present without hot water or heat if needed.

The oven was not working. I made a service request to American Home Shield through the website. Submitting the claim was easy. They took the money, but the oven has not been repaired yet. It's more than a month now. Sears came out after a while, and then they said they're gonna order a part. Then, a day before yesterday, I got a message saying that they canceled the service request because one of the parts is not available. So far, I have not gotten anything done with AHS. Everything is delayed. We put in a service request, the vendor will come out weeks later, and then they don't fix it. They're just going back and forth. But even though nothing gets done, at least the customer service people are nice to me. They are very responsive when you call them.

With AHS, I don't have to worry if I got to call somebody, I'm paying 100 bucks a month, but I know that somebody will come and it'll just cost me 75 bucks unless they have to replace Freon and then it's a whole lot more. When my AC shut down while we were on vacation, the tech came out and it turned out that the problem had to do with a capacitor. We put a request in on Saturday night and he made it out on Monday afternoon because they were closed on Sunday. The tech was a nice guy. He checked a few things inside, then checked outside, replaced the capacitor, and the AC kicked right back on.

Our washing machine broke and AHS immediately replaced it. They had somebody come by and look at it first, and the tech was excellent. For the replacement, we had a choice, but we picked the same kind of washing machine. We also had issues with our air conditioning and they were very quick to help us with that. It took the techs a little bit to diagnose it as it had a problem three times and it was a different problem every time. But they fixed it every time and since the last service, the AC's performance has been really good.

One of my vents that led to the furnace impacted the carbon monoxide being allowed into the house. AHS was fairly quick in getting a technician. They told me the person to contact, then I negotiated the times with the person that accepted the service request. When he came out, he expressed concerns that I thought the problem had something to do with the air conditioner. And he was very clear that it was a danger because of the carbon monoxide being released into the house. He then sent the proposal to American Home Shield and I got an email that said to reach out to them.

I like the way that the service is accessible to the customer, and it's quick and efficient. Recently, our sump pump wouldn't turn off and American Home Shield replaced it.

When my house was not cooling properly, I submitted a service request online and the website was easy to use. If I could figure it out, a trained monkey could. American Home Shield sent someone out within a day. I didn't submit the claim until in the evening and if it had been too hot, I just would have gone to a hotel. The technician that came out knew exactly what was wrong. It was a leak, and as soon as he went outside, he had it fixed in under an hour, made sure everything was reset internally, and told me I could close my windows, turn off my fans, and enjoy cool air. He did a phenomenal job, and I'm very impressed. Now I have good central air cooling.

Having American Home Shield takes a weight off my shoulders. I could see other people in the neighborhood getting stuff done to their houses, and I thought, "Oh, I don't wanna have any surprises." I don't have to worry about that unknown factor, and it's super easy to use the website. I like that. Everybody's been really nice too. We had a roof leak, and the repair people were out within four days and fixed it. Recently, our air conditioning unit went out at one of the hottest weekends over 4th of July. I did an online claim late Friday after it went out, and the technician was out Monday around 1 o'clock. He was wonderful. He knew exactly what was wrong and fixed it within 20 minutes. He had the part in his car.

American Home Shield is good. When I call, they come out, but I wish they had an app, because I have to search through my emails to try to find something. I called them in early July when my house wasn't cooling and the guy that was sent out was really nice and pleasant. He looked at both my units and changed something. He said, “We have to see if it'll work, and go from there. If there's any issues or anything else, then just give us a call back. We’ll come out and take care of it.” Last Thursday, I came home and the upstairs was 85 degrees, so I called the repair company back out.

My pool pump went out, and American Home Shield sent somebody the next day. He was communicative and came informed as well as on time. He was direct, really polite, friendly and very professional. He fixed the problem, which was one of the pumps. He replaced one thing, and the pump went back and working. It was quick and I was really impressed. American Home Shield has been awesome, and I'm really happy with it. They're customer-friendly, super fast and have a great service.

The claims process was easy, and the technician who came out was absolutely wonderful. He was very professional. He told me exactly what the problem was, did the work, and I haven't had any problems since.

American Home Shield has never failed me. They're consistent. When my electrical fuse kept going out, they sent a repairman who told me that the fuse was worn out. He was very professional and even came out on a holiday. He replaced the fuse and I've had no problem since.

American Home Shield's website is cool as well as easy to use. I got an email back from them that the job had been assigned to Aaron Plumbing, then I got a call the next day. I love Aaron Plumbing. We had a stoppage to where our water was getting backed up into our bathroom, and they were able to come in, assess it, and clear the line for us. At the most, everything was done within 20 minutes, including the paperwork. I tell everybody to get American Home Shield. Even when I had a plumber come out that I didn't like, they were very accommodating. They understood and listened to me.

The last claim I had was on a washing machine, and I haven't gotten it resolved yet. It took a week before American Home Shield got somebody out there, and after someone got there, he turned everything in. The washing machine, because of the age of it, is out, and the repair guy said they couldn't get the parts for it. He said it had to be replaced. It was good because he did what he was supposed to do. However, I haven't gotten anything from American Home Shield. I called a couple of times, and they were supposed to be getting back with me on it.

Our service with American Home Shield has been good so far. I don't have to search for a company myself to try to get repairs done. We've had claims for plumbing, the stove, and the refrigerator. The claims process was quick and easy. The techs were kind and professional. Everything was covered by the warranty too.

When we had a problem with our dryer overheating, American Home Shield sent people out to take care of it for us. The repairman was able to diagnose what the problem was, but they didn't have the parts. They had to have American Home Shield order the parts, and once they got delivered, they came back and got it fixed.

A contractor has been fixing my air conditioner and ordered a part. But they have never come back. I was waiting for the man to bring the part. He said as soon as he gets the part, he'll call me. That was last week. I’ve been waiting for him for long. I don't think he knew what he was doing. He told me what to do every time it goes off. I have to go outside and unplug the thing for the breaker for the air conditioner. Then I have to go to the electrical box for my house. I turn that off and wait a minute. We get some cool air for two or three hours but that's it. I've had a claim on my washing machine too. It was spinning and making noise. A guy came and fixed it. I recommend AHS ‘cause you got so many companies now that's popping up but not giving all the services for the price. The price is good. But other than that, it all depends on what company they send out to me.

For the most part, I have a great experience with American Home Shield. They get back to me within 24 hours. All of the contractors do good work. Recently, Grade A Plumbing came out for a faucet leak in the bathroom. They communicated. They sent a text when the technician was coming. He changed the faucet on there. The only complaint I have is my premium went up. I called in about that, and they were gonna give me a credit to adjust it. But that credit never took effect.

The ice machine on my Samsung refrigerator wasn't working and it was leaking. I had been dealing with that for a long time, and I never thought to call the home warranty, then I thought, "Oh, wait, I have that and it covers it." The website is super simple to use and I love it, but I'm more of an over-the-phone person. I called American Home Shield and they had somebody come out right away. The technicians were very professional and knowledgeable. I didn't even know Sears was still operating, so it was cool to see that they had the technicians that work on the appliances and they knew what they were doing. They fixed my refrigerator.

So far, AHS been okay. I've only had a couple of instances that have been minor. The biggest one was a water heater which somehow, even with the warranty program, I still ended up paying 900 and something dollars to have it replaced. They say they cover the water heater, but any additional plumbing or anything that's needed or modifications to meet new specifications, I have to pay for. For the most recent claim, I called it in late on a Friday night and Saturday afternoon a contractor was there for an air conditioning repair. The repairman was there 20 minutes and it's all been working fine since.

American Home Shield had to replace my washer. At first, I was disappointed because the washing machine must have been already in the state where it needed to be replaced. The technician from the first company said he fixed it but it wasn't fixed. Then they told me the part was supposed to have been delivered in two days but when I called them, they told me it didn't get on the order. Also, the price went up this year.

Whatever you do, do not sign up for a home warranty with American Home Shield. I’ve paid for the top platinum coverage for over 15 years. The first time I need an appliance replaced, they refuse to replace with a comparable item. It doesn’t matter that the contract says they will. It even states they are required to replace with similar features, CAPACITY and efficiency. Their policy is to install “standard” 50 gallon water heaters. I have an 80 gallon one. The supervisor told me it was comparable because they both heat water!!! In that case, they can replace an oversized washer with an apartment sized. After all, they both wash clothes. Their policy is to replace with their opinion of what standard is. It doesn’t matter the quality or cost of what you currently own.

American Home Shield's services were excellent. Any time I needed their services, they responded promptly. I had my garbage disposal go out and someone came out the very next day. They were very professional and good. As soon as they came in, they found out what was wrong and they replaced the garbage disposal immediately. The unit is now working better than the last one. The price is very good because if you have to do the service on your own, you pay way more.

They sent out a different vendor but AHS had no information about who the first vendor was to be able to look back on the previous claim. The new vendor did great and was prompt. They found the issue and replaced the part. My AC unit functions great so the issue was misdiagnosed by the previous vendor.

Doing claims with American Home Shield online is easier and a lot quicker. You're usually contacted within 24 hours of putting in the request. When my AC wasn't working, I contacted American Home Shield online, paid them the 100 bucks, and they sent CamAire out. CamAire called and set an appointment. I told the CamAire what the issue was as I knew what was going on after I listened to it. The capacitor was out. If you try to start it, it goes, "Tooooot. Tooooot." It didn't have enough fuse to start. The tech that came had the part on his truck and he was there for a total of about 15 minutes. He replaced the capacitor and we made sure it was working then off he went. CamAire was really good.

My AC wasn't cooling properly. The contractor got out really quickly. I wasn't expecting him to get ithe appointment scheduled and come out the same day. The tech was professional and he got it up and running. If I see people asking for a home warranty, I tell them, "Check out American Home Shield. They're pretty good."

The reps were very cordial and were anxious to help. The contractor did a great job. The tech checked my AC unit and found that needed a compressor. He was very apologetic that the problem was more serious than he thought. They just had to wait four days for the part but they got the job done. I've had AHS for years and a couple of times, I've had a problem. But overall, I'm very pleased.

I sent in a claim for my washing machine and my stove. American Home Shield responded to me and I knew what was going on with the work orders. I didn't have to worry about calling them back and asking them what the status was. I also sent in a claim for the air conditioner unit and the tech that came out was outstanding. I told him what was happening, and within 30 minutes, the problem was taken care of.

American Home Shield typically has fast response. I usually do the claims through their website and there are a few things that should be added such as the fine print. I've done spring tune-ups and I wanted both air conditioners tuned up. But there's not an option to put two ACs. It's just AC tune-up. I've had some issues in the past but for the most part, submitting a claim is straightforward and the website is user-friendly. My most recent one was an air conditioner repair and AHS had a company assigned to our claim. I never got contacted so I contacted the company that they assigned. They were a week and a half out before they could come. So, I called AHS and they got another company to come out the next day. It took 10 minutes for the tech to fix it. And since then, I’ve had no problems.

Their website is very, very, very user-friendly. American Home Shield is an awesome service. The monthly premium has gone up 50% and that's the only thing that would probably stop me from continuing to subscribe to them. Other than that, I would always recommend them. If I have a plumbing issue, I just call them and the problem is taken care of. When I submitted a claim for the pool pump, I received text and emails. It was very informative. The tech determined that the pump was putting out enough pressure. There may have been a blockage in the line, and he inspected the line and found that there was some debris in the line. So he took care of that debris. He was very helpful and professional. But my problem still isn't solved, so it's something else.

I have a couple of accounts with AHS for both rental and personal properties and they have been really good with responding. When my oven would not heat up, I called to have a tech come out. He repaired it in about 15 minutes. He had a professional attitude and presentation. I also had the microwave done by American Home Shield when it stopped working. At another property for my son, he called recently about the dishwasher. I would highly recommend considering American Home Shield. Their website is good. The one thing I don't like about it is if I cancel an account, I have to pay a standard fee of $25. It doesn't matter how long I've been with them. They are also getting ready to go up. Plus they are putting a cap on the amount, up to $5,000.

The tech that came in said he fixed the water pipe. But it started dripping a couple of hours later. When the other gentleman came in, he said, "Oh, it's the valve in the back." He also said that it was going to cost $200. One of my family members who does plumbing happened to be over the weekend after that and said, "That's not it. They just messed the cartridge and didn't lock it." It was pretty bad. I told Home Shield to red flag the contractor for me and that I don't wanna use them again. But Home Shield was amazing.

Working with AHS is very simple and the breadth of coverage is very good. It's easy to use and I don't have to wait for authorization and make long phone calls. Everything is done between me and the vendor that comes out.

I had plumbing issues about a month and a half ago. I called American Home Shield the previous afternoon and the next morning, they had somebody out there. The tech was knowledgeable, friendly and let me know what he was doing as he was doing it. It took about 45 minutes and cleaned up after himself. I had an air conditioning problem that kept developing about three years ago and they would go out every six months. They were willing to put in a new air conditioning unit for me. They fixed it about four times and on the fifth time, they said they were just gonna replace it. The new system is great. I like American Home Shield. They're receptive, professional and timely in getting services out to me. The price could be cheaper. But it's really not that expensive.

The service has been successful for me. I had a stoppage in the sink in the master bath, which they snaked, and they repaired both of my AC units within a few weeks of each other. I've also had to have my dishwasher fixed and some plumbing on the outside of my house. AHS's claims process is okay. I go online, put in on my account what's wrong, and pay my $100. My fee went up after my year, which kind of frustrated me. I keep seeing advertisements for discounts on their services and yet my fee went up. But I know that the warranty is gonna take care of anything that breaks on my home.

The air conditioning unit was not working and it was one that they had installed a few years back for the same property. We requested for a service and paid $100. Somebody came and the guy said it's under warranty and they are not covering it. It's American Home Shield who had installed this exact thing a couple of years back and we don't have the receipt. We finally find out through American Home Shield where they got it but the place doesn't cover California so they couldn't guarantee it. We went back to American Home Shield and they kept arguing with us. I told them to call the company but they don't wanna call. I was super frustrated. They finally agreed after all that to do something about it.

We had a claim for the air conditioner and we paid a $125 fee. The techs came and the issue was just something minor. So, that wasn't a big deal. But I had a claim two weeks ago for my swimming pool which had a crack in the housing. They wouldn't power it. I pay a company every week to come out and check the chemicals and backwash. When the microwave went out, they couldn't get the part for it so they just put in a new one. That cost me $75 and I got a $300 microwave. But it seems that they work harder trying to get out of paying than they would if they just went ahead. Other than that, AHS's system on the telephone is better than it used to be.

I usually go online to submit claims and I put in the information into the form and let them know what the issue is. Very soon, somebody gets assigned to the job and I'm always happy to pay the $75 fee that is required for initial investigations. It has always worked quite well. Most recently, our clothes washer was not working properly. Cycles were not being completed and my wife would find clothes standing in water. The repair person came and he wasn't able to determine a problem. It wasn't giving error signals he needed to know for sure what the problem was.

I had a claim a couple of weeks ago for my air conditioning and American Home Shield scheduled it. But I had a very hard time getting any kind of communication from the company. They kept telling me they would schedule the installation and every day, it was the same. The AC is a two-year-old unit and I called the people who first installed it. They said there was not even a claim put on it, meaning the company that American Home Shield sent me hadn't even ordered the part in two weeks. And it's 100 degrees here in Houston. So, I ended up cancelling and just paying out of pocket to get it fixed.

I have peace of mind that, in most instances, AHS is gonna pay the fee and everything else is gonna be covered. We have a fridge that is known for having the ice maker freeze up. We had a tech come out and he told us exactly what was wrong with it, as far as the manufacturer side of things, how he could fix it, and exactly what he was gonna do. He was super professional and wore booties on his shoes so he didn't track anything in my house. He was really good with communication and worked with my work schedule, which was great. He told me he was ordering the parts and he let me know when they were ordered and when they were in. Then he showed up when I had worked it out with him and replaced it and then he needed more parts. But through the whole thing, he was very good and communicative. I feel like AHS has changed -- just with this recent guy that came, it's like they've upped their game.

I've had AHS for about six years and I'm happy with it. I had a claim for the dishwasher where they had to replace the motor and I had good service. The contractor came in the time they said they would come.

I'd recommend AHS to a friend because they've always shown up when they said and called me ahead of time. They've been always good. I've had a couple of claims on the AC and they were able to get it fixed.

American Home Shield was contact by my husband and I at the end of May. Due to my furnace making noises and AC not working properly. 1st tech came out on May 25. Gave us a diagnosis and explained to us to not run unit lower than 75 degrees but American Home Shield claim tech said NOTHING was wrong! Fast forward July 5 furnace stopped running. Today is July 27. I have been without AC. Now American Home Shield is billing us for 1700 to repair claim. It's due to misused and abused. When really it's a failure of contract! If it would've been fixed the first time the claim was put in. My husband and I would be in this position! My claim was denied twice and at least 3 different companies and 6 different techs has been to my home and nothing has been repaired.

My air conditioning wasn't blowing out cold air. The contractor called me for an appointment. He asked me what was the best time for me and I told him about the time and it just worked. The tech was professional and told me a couple of things about the equipment. AHS is fast and convenient for me.

When we had an issue, they were responsive. Our air conditioner went out recently. The techs got out very quickly. They had to get parts to come back. And then they resolved it the same day that they came with the parts. Everything was covered.

For my recent claim with AHS, the air conditioning would make a loud noise, and then the compressor would quit running. The tech was good. He went over everything really well, and everything went back to normal. The initial problem we had was our air conditioning kept freezing and the initial person overcharged our system. So far, we haven't had any further problems. I've had nothing but great service from American Home Shield. They've been prompt. If they've had to order stuff, they kept me informed about where they were in the process. They've been very professional. Also, every contractor I've had to deal with has been really good.

When I call AHS, it's been good ‘cause it saves me money. I've been paying on it for 20 years that I'm probably even. We also pay $75 each time they come out to do a call. They ask me for my policy number and then they call me to set up an appointment, or I set up an appointment. Everything I've needed has gotten fixed, so I'm good. We had an issue with the GE microwave door. It worked out fine. They came and fixed it, but then it cracked again. But it wasn't their fault. It was just the GE door was faulty.

I've had three claims with AHS - water heater, roof shingles and a dishwasher. All of them went very well. The techs came in, took care of it and left. Everything was great.

We used AHS before in our last home and they did an amazing job. They covered our air conditioner. They also repaired our washer and dryer and our refrigerator in a timely manner. So there was no question on who I was going back to once I re-signed up. Recently, my fuse kept turning off to where my dishwasher was. I went online through my portal and it was super easy and quick to submit a claim. The tech came in and he repaired it right away. The tech was amazing. I will use them every time. Super professional. He was so easy to work with. He left me his number as well, too. He said, “In case this fuse decides to go out, call me right away. I'll make sure I make an appointment to come back out and to recheck it again.” AHS is the perfect company to use for your home and they get it done every time.

I like AHS. They're always good to us. They fixed our air conditioner. Everything works well now. The tech was very good and nice. We wanted a second opinion, so I paid somebody to give us an opinion about it and they said the same thing. They put a new system in. I had to pay 2,400. I could have it done cheaper, but I trusted the people that came. I was satisfied with everything that they did.

So far, any time that we've had to utilize the service of AHS, we've been happy with them. It's been a timely response. Their website is also easy to use. We've had a roof leak repaired and some plumbing work done. We've also used it for our HVAC. Overall, I don't think we've had an issue working with the contractors. It's all been pretty cut and dry. We've not had anything that we've had to call for a follow-up or get anybody to come back out and look at it again. Everybody that's come out has either done exactly what needs to be done or let us know that the issue we thought was there wasn't actually there. So it's been good.

American Home Shield repaired a dryer for me and it was covered. The dryer broke twice and I only had to pay 100 bucks each time. So that was good. I also had to have an AC unit replaced. I was grateful for their help but when the AC unit was replaced, I still had to spend $4,100 out of pocket. It was probably a $9,000 AC unit so I was happy to only pay $4,100. Their new contract for next year says that they only cover $5,000 in AC repairs but I'm positive the old contract did not say that. So, I was a little upset that I had to pay that much out of pocket when I'm paying for their insurance. I wanted to see if anywhere in their contract says things they don't pay for when it comes to air conditioning.

AHS is good. They're taking care of all my issues and sending out good people. I just had a pool filter motor replaced. It was broken. I also had claims for the microwave and the dishwasher. They couldn't fix the oven. So they gave me a settlement to help me purchase a new one.

When I call American Home Shield to submit a claim, they're fine. They choose somebody to come. That company gets in touch with me and we schedule an appointment. Usually, the appointment is right away or within 24 hours. Recently, the air conditioner would turn on in the morning and then in the afternoon, it wouldn't. They put a part in that started it up and it's fixed. I've also had an ice maker repaired by them and a hot water heater, too and now my trash compactor. I've been very happy with them.

The process with American Home Shield was simple and easy. My upstairs unit was not cooling and Myers was the best air conditioning company I've ever dealt with. The tech was honest and very willing to explain what he found, and he corrected the problem. I haven't had any issues yet since he left and right now, everything's perfect.

I've put in a service request, and the website makes it so easy. I love it. American Home Shield's service has been great too. I called one time and I had great customer support. I called the AC guy out one week, then the compressor went out two weeks later. It happened over the weekend and I was trying to see if I could get a third party to come out and fix it because I didn't wanna go the whole weekend without an AC. The lady was really kind about it. She told me since I had just gotten maintenance done that she would waive the service fee. I was really satisfied with how she handled it. The tech was a cool guy as well. I've see him twice now. Overall, I'd recommend American Home Shield if someone came to me for a home warranty. I've been happy, and I'm gonna redo it when it comes up.

We had a plug in the kitchen drain, and I tried to get it out myself, but I could not reach it. We did a service request on a weekend, then the plumber came out Tuesday morning. It was relatively quick, and the plumber was good. It turned out that the plug was 75 feet down from the drain. The plumber tried multiple different things, because he didn't think it was gonna be that far down either, and it took him quite a while.

I was a member with American Home Shield (AHS) for a couple of months when I gave them a very positive review. A few months later, I placed a claim for a leaking toilet. The claim was approved and their plumber checked it and directed us to refinish the floor before he replaced the toilet. A week later, the plumber had a medical emergency and was going to be on Medical Leave indefinitely.

We purchased additional coverage for our inground pool. We submitted a claim two weeks ago. AHS contacted us 10 days later advising that they could not locate any local servicers. Their first option was for us to locate someone ourselves and take care of the repair and they would reimburse. We all know how that would end up. We would be out whatever expense we put out. Next, they ask if we would be willing to do a service call by phone to diagnose the problem. We paid our service fee as required....and we're receiving a phone call? When you try to contact customer service, you speak to someone you can't understand. I did my research! This company was supposed to be top notch. Buyer beware!!!! We have done everything possible to maintain the pool chemicals and still the pool is unusable during this massive heatwave. We have out of state family coming in tomorrow and what a disappointment! No pool!

My refrigerator stopped cooling. Put in an order for repair - the vendor, Ancient Service, Inc., advised they could not come out until Wednesday - I place the order on a Thursday. I called AHS to see if they could send someone sooner, not without cancelling the current order, so I waited. Took another week before they came out with the part - TWO WEEKS - NO WORKING FRIDGE!!!! And today, the guy put in the part and left - shame on me for not making sure everything was in working order before he left, but since he asked me what settings everything was on, I believed he was setting my refrigerator to cool (and freezer).

You should get American Home Shield on your house. In the long term, it's worth getting because you don't wanna pay $200 or $300 to have somebody come out and fix. I like the cost and the promptness of the contractors that would contact me within an amount of time and get me there and give feedback. Recently, the air conditioning unit needed service. Warm air blew out. But there was no cool air. There are many questions to try to get into submitting the claim. But everything looks fine. I looked online to see if there's any feedback through Yelp yellow pages to see what the reviews are of that contractor. There's one negative, but everything else was positive. That's what influenced me more. And the contractor person was very nice and went out of his way to do something else regarding making sure my AC unit would last me through the summer. Everything is working.

I am completely unsatisfied. The first claim to rekey my locks was great. I had a plumbing issue and HVAC system wasn't working at the start of Winter. The plumber came out, AHS didn't cover the issue so I paid the deductible and the plumber out of pocket. An HVAC tech came out in December and noted that there was a faulty part in my heat pump. I didn't get a follow up by AHS or the HVAC tech until MARCH that the unit was too old and not covered by AHS therefore I was quoted a price of $4k to repair with no guarantee it would work because this part needed to be replaced to test the rest of the unit.

We call American Home Shield for service requests, and they go through the procedure they're supposed to go through, which is fine. We pay $75, then the service guys come and check things out, and it’s been covered. It's good for someone to come in and give us a truthful evaluation of the problem. With the last request we had, the person that we were given for our air conditioning texted but didn't notify me about, “Was this a good date or not?” They just told me they were coming that day. I called back and canceled, then we never got a call from them. I can see how the American Home Shield reps are not at fault at the office. This was the person that was assigned to us that we had a problem with. Finally, we got it taken care of yesterday, and the service people resolved the problem with our air conditioning unit. Overall, we've been happy with American Home Shield, and apart from our last service request, we haven't had any other problems.

I’ll recommend American Home Shield. They have good service. I called for my HVAC and scheduled the preventative maintenance screening service. There was no availability right away and the time window was pushed out a lot, but other than that, all was good. The guy did an excellent job.

They actively scam people as much as possible. Insurances are famous for this, yet this is a whole new level. They would lie about the status of requests, so they close them without further explanation. We were able to get communication from the repair company and the insurance company, and they simply refuse to pay.

Whenever you finally cancel your policy you will wish you would have read this post. The company doesn’t do anything but call vendors with the same money you already paid. The basic function of the company is allow you pay a monthly fee and hope you never use the service. If you use the service then whatever needs to be fixed will not be covered or will be partially covered. You will be left wondering what did I pay all that money for?!?! The escalation department will “Call you back in (maybe) in 24-48 hours” and then you will say “What A Useless Company”.

I don't like AHS at all. They don't cover as well as I thought they would. For the AC, they sent out the most horrible companies. Not a good experience. The AC is fixed now. But I got it fixed outside of AHS. AHS didn't cover the repair due to the notes from the AC person they sent out. They shouldn't have taken only the advice of the AC person that they sent out. They should have given an opportunity to get a second person out. Because that turned out to be not the reason why it was broken. AHS blew that call, so they are losing a customer. I'm getting rid of them.

Never have this insurance. Be careful of an insurance assign named Zahid from appliance tech INC because I've been spending the past 3 weeks trying to get him to properly fix my stove, which he hadn't done. We wanted to complain about the issues we were having of getting our stove fixed, yet they are making us wait more than 24 hours to be able to! They would give empty promises on providing better services for us and swear they would call to resolve, but they never end up doing so.

I called American Home Shield and told them there was an issue with my faucet. They had someone come out, take a look at it, and put a new faucet in. American Home Shield has been useful and we consider staying with them again for a year. They're excellent, trustworthy, and on time.

The subs American Home Shield has had before have always been very honest. At one point, we needed a replacement of a cooktop. They couldn't match the unit that I've got. They said, "We have this much money or it." It was about half the cost of the new one but that was at least something. But I'm calling American Home Shield tomorrow and stopping my contract. We had a broken hot water heater and it did a little bit of leaking. We called American Home Shield, and they sent somebody out. The unit is 21 years old and it was the largest residential unit I could buy at the time. It's 119 gallons. Part of the reason for that is we had young children, so I wanted to keep the temperature very low. Mays Plumbing came out, looked at it and said, "Yep, it's broken. It needs to be replaced."

American Home Shield has been all right. Sometimes, I had to call back in like with my AC. We had one guy coming out, and to me, it seemed like he was trying to sell me a new air conditioner from his company, telling me that my air conditioner was unrepairable. At that time, when he did that, I wasn't thinking. My biggest thing was, "Oh, my God, I'm gonna have to spend money and buy an air conditioner because they can't fix this." So, I was like, "What's the point of me having a service contract?" I used to work for an extended warranty company, so I know the tricks of the trade when it comes to them sending out service centers and when it comes to us doing parts. If it's not repairable, typically, that's something that the company has to replace. They try to repair it, and if it can't get repaired, then they'll look for another alternative for you.

We've recently had two claims. The first was for a washing machine and the other was for the freezer part of our refrigerator. The rep was a little hard to understand but she was very helpful. The techs were quick with the initial repair of the washing machine. But within two weeks, it broke again. We ended up having to get a unit. They were also prompt with the freezer. They fixed it and it's working perfectly now.

I wasn't happy with the company that American Home Shield sent. The guy came and he was nice at first. He started walking around the whole house looking around. I left him to go under the house, and then he said he was finished. He didn't do anything. He didn't change the light. It's still not working. Also, he left the crawl space going under my house open. We had no reason to check it behind him. He's a professional. We paid for that service, but he left it open. We went to the beach for four days, came home, and found it wide open. Animals had been up under there from the field. So, I called him and he said, "Well, don't you know, lady, that mistakes happen." I said, "Yeah. But you're the one that was supposed to close it back up."

I had a claim for my hot water tank and the plumber came out and did something to it. Then, another plumber came out and said that something is not put on right. He said it can't be fixed and that I need parts. I asked what it is I need but he didn't tell me anything and just told me to get in touch with the insurance company. But nobody has called me. I've been out of hot water for over two weeks. All I know is AHS sent two people out and I don't know who messed it up. They keep sending me a message saying that they're gonna pay partially but nobody has gotten in touch with me. I'm not planning on keeping them if they can't do it.

In the beginning, the experience with American Home Shield wasn't all that well because they were using different contractors. If I called about something, then that contractor wasn't there anymore. When they got steady with the contractors, it's been easier for us. Whenever I made a claim, they would come out and fix it with no issues. The prices did go up all the time. I know during COVID, the prices have gone up a little bit, but I appreciate them coming out to fix the issue and never had a problem with them not being on time. People who came out always knew what they were doing. That was why when I bought my second house, I continued to stay with American Home Shield. I like the ease of being able to go online and file a claim and that the contractors call you right back. It's not a big delay. They call you back within a decent timeframe to get you scheduled.

If I set the temperature to 73, it was showing 75 on my thermostat so I thought something was going wrong. Remy Refrigeration Heating and Cooling reached out to me the next day after I filed a claim. Their tech came out the same day and he told me that the last person that put something in my unit had put a little bit too much refrigerant. He had to release a little bit of it and he also let me know that my unit was older. Since we were having almost 100 degrees in Florida during that time, he said the unit was trying to keep the house cool as much as it could but there was nothing else that he would be able to do because it was running fine.

I had American Home Shield years ago and I didn't get a chance to use it. I went to another company but I did not like their service. In April, I signed back up with American Home Shield. I used the service when the AC was not cooling enough. We gave it a try to see what was going on. I know someone who actually worked on an AC department and he said that, "Oh, you know what? It could be Freon. It could be a lot of things. Maybe it's leaking." I needed someone from a professional point of view. I wanted to see what American Home Shield would say. A guy came in and he turned on the AC and checked it. Our AC unit is fairly new and was within five years. The tech found that the tapes were not taped out so the air leaked out. It's not that the unit was leaking. He fixed that. He was pretty truthful and the AC is working fine.

We just moved into this home and there's a private power line I didn't know about and it wasn't marked. We had a fence put in because of coyotes in our area and it clipped the power line. They shut all the power off until they got somebody out here to fix the wire. But I had to pay $1,600 to get it fixed. Nobody will take ownership of it. Also, it was confusing with the American Home Shield rep because he was overseas. Everybody on their first line of questioning are all overseas. They screwed my account up three times -- canceled it and put it back and then tried to charge me $1,100 for that. I finally got somebody here in America to get it straightened out. But I still have to wait. I have another claim on a bathroom and I still have to wait until the end of this month to get it fixed.

The air conditioner didn’t work and it was over 100 degrees in this house. My mother called me to say that something was wrong so we came over and she said she has American Home Shield. So I found the paperwork and she was able to call in. The contractor was professional, knowledgeable and let us know about some discrepancies that he noticed. He showed us the old part after he put it in and went through whatever the testing protocols were. He showed me the capacitor, told me the age of the unit and that they only last X number of years, to think about replacement and make sure the filter was changed.

I had a leakage in the drain in my kitchen and it was probably the best service call that I ever had. I'm a software engineer and I do not know anything about plumbing. The repair guy did an awesome job explaining what was wrong, what he was doing and what he could do. So, it was good. I was very happy with the claims process with American Home Shield. I went online and selected what I have problems with. It was on a Friday and it was very late so I knew the contractor was not gonna come over the weekend. I understood that. They came in very early on Monday so I was very happy with it.

72 day update - finally have had someone look at the unit. Needs replaced. Now what? Oh, well a 2nd opinion of course. Just wait, if the 1st opinion and quote took 72 days, perhaps winter will cool down my house. 33 day update... No change, just the same canned response... Service request on May 13th, Due to no contact checked on the status on May 15th, May 18th, May 24th, and June 1st. Was always told they will get with you tomorrow or next week. Today's the 6th and my ac is still down. They have not even gotten an initial visit completed!

It's kind of hit and miss with their techs. Sometimes, it'll be where they don't seem to understand what they're doing or don't wanna take the time to figure out the issue. But for the most part, it's good. I wish I were able to request the same techs because I'd like to have the good techs back at times. But AHS changes out their providers pretty frequently so almost every time, it's a different group. Once they get a contractor that's got a lot of really good reviews, they should try to keep them and let go of the ones they're getting poor reviews from.

I've had some good and some bad experiences with American Home Shield's contractors. I recently had a claim for a leaky roof and the technician came out this past Friday. He repaired the roof and told us at that time to give him a call back if we had any problems at all. Two days later, the roof started leaking again and when we called him, he was very rude and unprofessional. He told us that we shouldn't call him, that we had no business calling him, and that we need to go through the home warranty company. We told him what the issue was and he said he wasn't coming back out. He said it's a three-hour commute and he's not coming all the way out here for a leak. He said that if he comes back out here, it would be to replace the whole roof.

My experience with AHS has been pretty pleasant. I file claims typically through the website and having them is fairly cheap as opposed to hiring someone to come out. For what I pay, the service is really well. Recently, we had an AC inspection and from the time I booked the inspection to the time the tech showed up, it wasn't more than three days. Also, the tech did a great job.

We got good service from American Home Shield. The oven temperature wasn't keeping up like it should. A contractor came out and checked it out. They told us what it was and fixed it for us. They were very helpful.

The bearing on the washer was making a loud noise and the technician checked it. He said the bearing was bad and they would put in a claim and let me know about those. I got a call a couple of days after, stating that the claim was denied because it was not a mechanical issue. That was not right, so I asked for a second opinion. American Home Shield gave me a second company and the technician came out. He said it was a mechanical issue. The bearing was bad. So, he put in a claim and it was approved to replace the washing machine. I already got everything in. AHS gave me a code and I got the value. I went on the website, chose one and I ordered it. It was brought in and installed.

American Home Shield has been awesome. We're happy with them and we're gonna continue to go with them until something causes us not to. The last tech that came out for the air conditioning was amazing. But we had difficulty with the one prior. I called out to get our annual complimentary HVAC system check. After the repairman did the check, he didn't put the wires back on the compressor and plug it up like it was supposed to be. We thought it was a problem because it wasn't blowing cold air. Certified Comfort had to come out. When they came out, the repairman told us, "The other gentleman didn't put the stuff back in. I got a picture for you. I'm just gonna put it back in and that's it." He was there less than five minutes.

I pushed to have the home warranty, but I wasn't expecting it was gonna be worth it. When something is ruined, most people buy another thing because that's it. However, it's not bad at all to warranty the stuff in the house, and I really like American Home Shield's service. Our washer has had a problem, and when I had the first company come in, I didn't have a very good experience. The second time I requested service, American Home Shield brought the same contractor.

I've had American Home Shield for a lot of years, and we were fortunate enough to have the $55 charge. When we put a claim in, they straighten everything out right away, and they make sure that the contractors they use are good. That was really important to me. Also, my husband is not Mr. Fixer, so when there's a problem, it's nice to have somebody take care of it. Recently, something in the back of our toilet was running and it needed to be replaced. Everything's fine now.

When our air conditioning was not working properly, I called the number to submit a service request. American Home Shield contacted the company, then they contacted me to make the appointment. The first two guys that came were there 20 minutes, and they replaced something on the air conditioning unit, but it didn't seem to work properly shortly afterwards. I called back and told the company, and they were initially going to send the person out in three days.

So I bought a new home and got a new home coverage…sounds good right…since it came with the house I decided to use it when I found a leak and some electrical issues…. 2 weeks and $200 later I feel like a fool. Total scam… They send their providers… After you pay $100 and they do zilch but give you what would cost others nothing… an estimate. That is bad enough but they use providers who recommend “modifications “ in their estimate, which of course provides American the out they need to not pay for the repair. So there you sit… $ 100 gone and feeling like a fool because you fell for the scam.

I had a recent claim for heating and air. The tech was very knowledgeable. He identified the problem and fixed it. I like AHS and the response time. I always recommend them 'cause they do well. But I referred two people to them and we went through the whole process of me doing the referral. The person I referred was supposed to get a gift card and when I called to inquire about it, they were like, "No, you need to get online and do this and that." It was really a headache to do where it wasn't worth it. So, I just backed out.

My breaker kept getting flipped. So the power on that part of the house wasn't working. The contractor came out and it was fixed. But then we realized that it was the fan that kept switching it. So then I had them come out to do the attic fan. I really appreciated who came out and how they handled it. It was the same company, but different people came out every time. American Home Shield is great to have, especially if you live by yourself and don't have anybody that's handy around, but they are not always the easiest to deal with.

Our refrigerator stopped working and everything fell out of the freezer, and the water came out onto the floor. We called American Home Shield and then it was a Sunday evening when we called the company, and they had somebody there the very next day. They said it would be between 3:00 and 5:00 but the guy got there pretty early. He was very professional. He did an amazing job. He came in and he knew what it was before he even got there and fixed it. He was in and out in less than 30 minutes. We were very pleased with it. Overall, everything was great with American Home Shield. I figured we were gonna get some kind of runaround when we called them, but we didn't. The girl was very helpful. We did a little video thing with her where she could see and hear what was going on. I liked it a lot. American Home Shield did an amazing job. I always recommend them.

My experience with American Home Shield has been good and bad. I had a job that I had a hole in my bathroom wall because the pipe burst. I asked for them to come and fix it. They did come and fix the pipe. However, they left a hole in the wall. When I called them and let them know that it wasn't done, they said they sent a gentleman out and he never came out. It wasn't until four months later when I did a follow-up myself with him personally for him to come out and do it. He did a halfway job. It's what they would consider repaired, but I would still have to have somebody come and paint it now because they just left it as is. This was with Appliance Repair Service. I do everything online with AHS. Once the guy didn't come out, I called. A representative was supposed to call me back, and they never did. That was what made me contact them personally. From past experiences, AHS really doesn't cover a lot. There's a lot of fine print. I'm close to canceling them for that reason alone.

My air conditioning system would come on but it wouldn't cool my house. The contractor came out and checked it. They were pleasant and knowledgeable. It took the tech less than 30 minutes to find out the problem and he told me that he would see if they had it in stock. But they didn't have it in stock. So he had to order it and he said it would take up to three days. He got it done even before the three-day period. It rained that day he came back out but he fixed it. It's functioning fine now. American Home Shield is the best investment I ever had. I'm paying $68 a month, which is affordable for me, instead of being able to come out of pocket with a whole lot of money in one lump sum if I needed to. So it works out for me.

There was water backing up in the dishwasher. The techs came for the garbage disposal and they were prompt. They were also courteous and efficient. They moved the hose around under the sink to make sure that the disposal wasn't clogged. Try American Home Shield. The come-out price is a little too high but that's because of the area. It's cheaper in some parts where I have other properties. Other than that, the monthly price is pretty good. They've been easy to contact and quick with giving me a contractor.

Prime Plumbing Services came out when my toilet wouldn't flush. They were professional. They fixed the problem initially and then the toilet acted up again. They came back out and fixed it again. They also let me know what they did. I like the 30-day workmanship guarantee with AHS. If something isn't fixed properly, they'll come back out and fix it again for no charge.

When I call them, they send a tech right away. The only problem is that the fees keep getting higher and higher. I tried to talk to them about it but they never contacted me. The times I've needed to reach customer service, they were okay. But I had one problem where it was difficult to communicate what I really wanted. Other than that, the tech who came for my recent claim was really knowledgeable and he knew what he was doing. He was friendly and ver professional. I had a very small area to work in and it was a little difficult for him but he was patient. He came back a second time to fix my ice maker so I didn't have to put in another claim for that. It was part of the first service for the fridge.

The AC unit was running constantly. The contractor said that there was an air filter that was in the condenser or the main part of the system itself that we were not aware was in there. It was limiting air flow. They resolved that. Overall, it's convenient to have American Home Shield. We could file a claim if we have any sort of issue and they offer a pretty wide range of coverage.

Some of the communication has been a little bit difficult. Everything is a computer and you can't ask a computer a question that it isn't programmed for. That's been a bit of a challenge for me. However, they've been very good about some of the repairs. On Monday, I'm supposed to get a stove replacing my old stove that they can't repair. That gives them super brownie points with me, although it took a couple of months.

Over the years, I've had my air conditioner serviced twice. The man came and fixed my air conditioner, and everything was fine. They're really quick. I called American Home Shield and in a couple of days, they were here. I pay my deductible. That's all. I saved a lot of money because if I had to have it fixed myself, I would have paid thousands of dollars, and I only ended up paying 100. AHS is the best thing in the world. It does plumbing things around your house and things that you wouldn't even think about. It does your appliances and it takes care of a lot of things. It will really help anyone that has a fixed income because you don't have that extra money if something breaks down. You got that $100 you can spare, but you don't have thousands of dollars. So, the best thing that I did was to get this service.

American Home Shield had to send Aire Serv out for the air conditioning. The fan was working, but it wasn't blowing any cold air out. The tech had to replace a part, and it works now. We did the claim by phone and whoever we spoke with said they'd take care of it and they did. We were with AHS for a long time. Then we canceled them but then we went back for them because we like them.

We had an issue with a stopped drain and also an issue with a leaky toilet. I called American Home Shield and Aladdin's Plumbing picked up right away and they took my claim. I was given their name and number. AHS said the vendor would call me and then Camy from Aladdin's called right away and they set something up as soon as they could. I was happy with them. There were roots in the drainage so American Home Shield did not cover that, but Aladdin's Plumbing gave me a good deal. We've always had a home warranty coverage. We've had different companies, but we're happy with American. We've been with them for about a year, but we've been with them in the past, too. They're a good company.

When I do my claims to American Home Shield on the phone or the computer, it's quick. Whatever company they assign to take care of the work request, they get back with me within 24 hours. The only complaint that I have is when I have to make a phone call. A lot of times, you have to wait a long time. When you finally get through, it's hard sometimes to understand the person that is answering the phone. We do our best to try to get to the issue and it's difficult. I know they're working hard and trying to provide a service but sometimes, it's just hard.

I constantly have to reach out to AHS and argue to get anybody to show up. Half the time, they don't do the complete job which means I spend another six months on the phone trying to get the techs to come back. I have a claim from 2021 that's still ongoing. The main issue is that AHS doesn't reach out when they say they're gonna reach out. I have to spend two hours on hold and jumping different departments to figure it out. Recently, I had two leaky pipes. One was connected to the toilet and the other to our faucet. The contractor didn't speak good English and he wasn't able to explain what was happening. I looked over his work several times and he didn't do a good job because he still needs to finish it. He was trying to fix what I was saying but he couldn't understand it.

So far, my American Home Shield experience has been good. The only issue I had is, I had forgotten that I had American Home Shield, and when I called and told them that we had problems with the AC, they wouldn't cover it anymore because I already had someone come out and do it. Other than that, I haven't had problems. They sent Appliance Solutions. I had issues with the dishwasher, and I wanted them to check my dryer and my washer, which they did. On the dishwasher, they said it needed a part and they had to order it. They came to my house a week later but I wasn't home, so I didn't know that they were going. I told them to reschedule. The next thing I knew, they sent me a new dishwasher, and have them come out and have them install it. Everything else has been fine with them as well.

The air conditioning unit was blowing out hot air and it was a holiday weekend. I made a phone call to AHS and I got a telephone prompt. I explained the issue and I was told someone would get ahold of me in the next 24 hours. Then, they sent me a text saying that someone would be in contact and they told me who it was. I called on a Saturday and Infinity Home Solutions called me pretty early on Monday morning and came out within three hours. The tech changed the capacitor in the AC unit and he was off. I was satisfied other than the turnaround.

I've had one bad experience with American Home Shield but they came back and took care of it. I had an AC problem on a weekend and the contractor said it was gonna take three weeks for them to fix it. It was too hot and I had my family from Georgia down there. I had to get somebody and just got it done. Recently, I had an AC update and we thought there was something wrong with it. The tech said there was nothing wrong. He cleared it out. It took about a week but he came by. He had a good attitude and was very knowledgeable about what he was doing. He was a big help.

The garbage disposal was leaking and Plumbing Specialties came out. The tech did a good job. I haven't had much trouble with the people AHS sends out.

I enjoy how quickly I can put a call in. For the most part, they're pretty quick at finding somebody to fix something and they've always accepted and paid for stuff. When the disposal was bad, they replaced it, although the new one is a little loud. I was gonna call and see if they could do something about that.

Every experience so far with American Home Shield and all their vendors has been amazing. We bought it the first year that we had the house and we've had the house eight years now. We just continue renewing the policy every year because it's been so good. I submit claims over the phone. I like speaking to the representative because with their automated call system, you will need to pay your $100 to start the claim process. I wanna talk to a person, find out who's gonna come out, and then authorize them to do it.

My American Home Shield policy started on September the 30th of last year. I've had claims for our air conditioning unit. The outside unit failed. The first time, the technician came quickly. The second time, unfortunately, it was around the Fourth of July holiday, so it took a little while, but I was satisfied with them. Given the timing of it all, they got here more quickly than I was afraid they might. The repair was super helpful because the unit is getting close to 20 years old, and the failure mechanism they were gonna fix was gonna be about half the cost of replacing the entire outside unit. So, they gave me the option to upgrade for that additional money, and so, it was perfect. They didn't force me down a road, they let me choose how to spend the money they were gonna offer.

The most recent claim I had was for my garage door. The spring was broken and I called and submitted a request. Once AHS has contracted the company, they called me and scheduled an appointment. The tech came out and he was friendly and very helpful and the work was completed in 30 minutes. I also had a claim for my refrigerator when the icemaker wasn't working. The tech who came out was very helpful and they couldn't repair it, so AHS purchased me another one -- a better type of refrigerator.

My AC was not keeping up with the Texas heat. It was set at 70 and it would get up to 80 in the middle of the day. I went on the website, logged into my account at AHS and submitted a claim. The website was user-friendly. I got who the company was, and then closer to the time that they came, I got the name of the person coming and the estimated time frame.

AHS has been very professional and helpful. They absolutely act like they're there to help you. You're not just a burden to them. I really like that. I had a water leak. AHS sent me to the contractor. We had a couple of weeks because they had to order the parts and then something happened, they had to go through the whole thing all over again. So it took two months when it should have taken one.

For my recent claim with AHS, the refrigerator was leaking. It ended up being the filter for the water. Everything is performing fine now. However, I have had some trouble with speaking with their customer service representatives. It took me all the way around the world to get something. One rep said, “We're gonna give you a free service call.” So, I called to get it. But, they couldn't see it. They couldn't honor this. I said, “I ain't got time.” Also, their accents were so thick. I could hardly understand what they were saying. But as far as the service people that come out, they have been great. I also asked them to make sure that they don't ever send Greenway out and they have honored that request. Other than that, I'm fine with AHS.

I had coverage already, but the company that I was previously with, I didn't like them anymore. So I googled American Home Shield and decided to go with them. I almost left, though, because they went up on the policy from $65 to 80 something dollars. But then they brought it back down, so it was fine. I like the convenience and the quality of service, as well as promptness. They are always really prompt when I reach out.

We came back to American Home Shield, but it is not the same American Home Shield that we had years ago for years. Their customer service has been outsourced to people who don't always speak the greatest English or understand what you're trying to communicate to them. It's been extremely frustrating.

The bottom of the hot water tank blew out of it. The contractor put a hot water tank in a week ago. I had to pay out of pocket for $600 because they said I need an expansion chamber, which I did not have. American Home Shield did not cover that. But I'm satisfied with them so far.

In one of the showers, the faucet and the thing that you turn to make the water go out of the shower or the tub, was broken. So it needed something new. I submitted a claim with AHS online and their website was easy to navigate. The guy who came out had the replacement, put it in, and it works now. AHS is a good service but they have some policies that I don't like. I live in a house that was built in 1961, so a lot of the things in it are super old. When the showerhead broke off, the plumbing place they assigned to my claim decided it was because of normal wear and tear. But they wouldn't fix it because we didn't keep the broken part. That was ridiculous because I didn't have any control over the boys that were living down there, and apparently, it broke and they threw it away. It was not fixable since it was torn up pipe and there was no way to use it again. But because it was not present, AHS would not pay to have it fixed.

The contractor that American Home Shield assigned to us for something was very spotty. For one job, the contractor would be great. But for the next job, it was not. Then American Home Shield would send an email saying, "Hey, did they get back with you?" I said no and once I heard something back from AHS saying that they've talked to the contractor. Then other times they don't. So right now, I'm waiting for a call back from this contractor about a part they said they ordered and it's been two weeks. The last time that I contacted the automated number of AHS, they asked, "Have they done an authorization something?" I put in there no, and then there was no further communication from AHS.

I sent in a claim for a washing machine and the contractor came and replaced the part. But it's still making a noise, so they're gonna come back out. But overall, American Home Shield is the best. They've been very professional and they always covered things. It's very helpful.

We have a lake house and we needed a service for its roof. The AHS system was automated for making a claim and it was fairly straightforward. They assigned the claim to a roofer and the roofer contacted us, even though it's a little bit out of the way and most roofers are not that keen on going there. But after a slight delay, they wound up making arrangements to come out and do the repair.

We had American Home Shield originally for about 15 years. Then we bought a brand new home where everything was under warranty, so we didn't have them for three years. Then when that warranty dropped off, we picked them up again. This time, we've had them for about two years. So far, the service is very good. We had the dryer went out a couple of weeks ago. We just called and opened up tickets. It was the 4th of July weekend, and they sent somebody out on a Monday. He came in, fixed the dryer, and was gone in 45 minutes. We paid nothing more than the deductible.

The person who came out for our air conditioner was a good technician. I've had him several other times for my air conditioning. He cleaned it up and did well. As far as American Home Shield, until they went computerized, the customer service was really good. They could make real people more accessible.

The tech is scheduled to come back today because he initially thought it was one thing but it's not. He looked at the AC and asked me what it was doing, which I researched, and a capacitor can do that. So, he switched out the capacitor and added some more Freon. But the AC is out again. AMP Mechanical must be American Home Shield’s preferred contractor because this is not the first time I’ve had them. I had them on a refrigerator. They came out and when they got here, they said they were not licensed to change out the compressor. So, they turned the order back in. AHS sent out a different company that could change out the compressor and they determined that changing out the compressor was not to the greatest benefit so, AHS replaced the refrigerator.

I had repairs on a microwave, a refrigerator and a dryer, and the tech fixed everything. The claims process was quick and we never had any problems with the workmanship. American Home Shield said if they can't fix it, they replace it. They replaced the refrigerator, which was good. They couldn't fix it because it was the older model. AHS is A+ I've been telling people about the service. I know another lady and everything was good with her too. But my mother didn't have the same experience I had, which was why I was trying to get her to understand. She didn't have a good experience but I did. When they asked her about the air conditioner, she said they couldn't find anybody. Also, the price went up for her and it stayed the same for me. We haven't had the problems she had and I don't understand that. So, she ended up going elsewhere.

AHS's service is reliable. However, it is getting a bit expensive. I was looking at other warranty companies to go with. I can get a service for about $60 a month compared to the $95 that I'm paying every month. That's my only complaint. Recently, I had claims for the dishwasher and AC. The claim process was smooth and easy. The techs resolved it. AHS is good for convenience when things like that happen. As long as the technician can schedule you in at a decent time, then it's good to have.

I've had a great experience with AHS. They're prompt about sending a service provider out and they usually get on it right in. One summer I had my washing machine, my dishwasher, and my air conditioner unit go out. It was bad. I used this American Home Shield that summer. I was really glad I had it. They also fixed my dishwasher too just a month ago. The tech was good. He's the one that usually comes out for any of the appliances I have. He knows where I live, which is hard to find. It makes it easy.

I submitted a claim online for my dryer with American Home Shield. It was a quick process. It's always convenient and easy to use the online system. It said “service request” at the top, and I scrolled through, selected what the issues were, and then submitted the claim. Then you get a million emails and text notifications about every step of the process and who is coming. The dryer wasn't drying the clothes and it was making loud noises. Two parts were replaced. We had two different people, somebody came initially, and then somebody came when the parts came in. Both were great.

My dishwasher wasn't cycling appropriately. I went online and submitted a claim with AHS. It went really smoothly and easily. They gave me the name of the contractor. So, I knew who to expect. After that, the contractor called and set everything up as far as the time of the appointment. The folks there were really good. The tech changed out the internal panel that controls all the cycles and he ultimately ended up replacing the outer panel. Because when he opened it up, the panel itself had been opened up before. We just bought the house, but it was all torn up. He couldn't put it back on because it was broken. So, that was another visit and he replaced it. It seems to be working perfectly now.

The sign-up with AHS was quick and easy. I went online and chose which plan would best fit our family, and then had to select it, put my card information in as to how we were going to pay for it. It took two minutes, tops. The service so far has been absolutely fantastic. The fact that when I have a need and I can sign in to their mobile app, give a description and within 24 hours, I get a call from whoever is going to be handling that need. From there, they come out. They're kind and professional, they listen to what our concerns are and they correct whatever issue is going on.

So far, my experience with AHS has been great. I've had them on every home I've owned since I was 25. I've never had any issues with them. My recent claim with IQ Appliance was fine. The only thing that wasn't fine was they had said that there was a part they weren't sure if it was gonna be covered or not. But then, they never got back to me about whether or not they at least filed to try to see if it could be fixed or not. They just left it open. But right now, they put in the paperwork and AHS is looking at it whether or not it's covered. I always feel like, every year, I get my money out of it, through normal claims that happen with owning a house. I like their website too. I like the fact that I can log into that website, click a couple of buttons and I get an instant email. And usually, within less than a day, I get a call from some service agent. I love that.

Macklin Plumbing fixed three leaking toilets. The technician was great. They have done work for us before and I was very glad that American Home Shield sent the same technician for this problem. With American Home Shield, I like the ability to find everything in one place in terms of repair and the peace of mind having bought a used house that you don't know what the previous owner did with it. When things go wrong, American Home Shield helps to correct those problems. However, it has taken a while to get someone to fix my air conditioner. I submitted a claim on June 26th and it took four different companies to finally get it going. Now, the current company is still working on the problem. They had to close out one part of the ticket and reopen it this week.

American Home Shield tries their best but sometimes they take a long time to respond. I had the AC vent damaged. I called American Home Shield and it took them 7 days to replace it. They sent it to a specialist. The specialist came twice, but he didn't see the problem. He bought a new vent. After he left, in couple of hours, it broke again. I had to call them back and they sent the same person to me. He fixed it. American Home Shield covered everything. I had the same problem last year and they fixed it too. They've raised the cost though.

American Home Shield has saved us thousands over the years. They fix whatever is going wrong with the house. Whatever they aren't able to fix, they replace. I've had nine homes and I've always had American Home Shield. Recently, our AC upstairs was not cooling. We had someone come out to repair it through American Home Shield. He serviced the unit and let us know that it needed to be cleaned outside. He did something on the furnace, said everything was working cool and left.

I had to get my dryer fixed, and we waited for a couple of days before they were able to fix it, but they did it fast. I also had a fan out. They came by and replaced the motor. Whenever I have a claim, I call American Home Shield and tell them what the problem is. I wait for them to schedule something. The contractors call me and we schedule the appointment. If they want me to use my phone to show them what the problem is, they send me a website and I use my camera and show what's wrong with the device.

We called American Home Shield for the HVAC and within minutes, they sent out the text and the email with the service provider that was going to fix it. I called the company and asked if they could come out that day. They said, "We might if it's considered an expedited request from American Home Shield." We called American Home Shield back, talked to someone, and got everything sorted out. They reached back to United Air with an expedited request. It was within two hours of the initial phone call to American Home Shield that United Air was at our house and fixed the air conditioner. That was world record, especially on a holiday. It was the capacitor. The repairman had one in his van, swapped it out, and that was all it took. He checked the freon and for us while he was there. Before that, we got a dryer replaced. Every time I think about canceling, something big breaks and we get it covered with American Home Shield.

American Home Shield has more comprehensive coverage and the limits per appliance is higher. We used them for the rekeying service that came with our plan. We also had two other relatively simple issues, and they were able to take care of them very easily. One concern that I had was when I signed up with American Home Shield, I tried to be very clear that I wanted my swimming pool equipment and my spa covered. We had a problem with the spa two weeks ago. They were saying they were sending somebody out. Each time, the contractor called and told us they don't do tubs.

American Home Shield covered the cost of our AC repairs several times. It also covered the cost of fixing our oven and replacing the water heater. Freedom Quality has come out every time for the AC. We put in our claim and if it's during the week, they come out the next business day. But if it's over the weekend, we gotta wait till the next business day. They're good, local people. I'm going with American Home Shield for my next home.

The pump on the air conditioner needed to be flushed out. I filed the claim with American Home Shield on a Friday and a repairman came out Tuesday. He was timely and straightforward with how the process was gonna be. It's nice having American Home Shield. It's more affordable than normal home insurance. The process was also fast. I would be looking to add a coverage if I buy another house.

I went through the automated system initially, then I said, "Could we speak to a representative?" The representative came on and we got a contractor to fix our garage door. Diamond Garage Door Openers was great. Our door got off track and they had to put it back on, on the far side. It was difficult to do, but they were able to do it successfully and it works fine. We've already recommended American Home Shield to several of our family members. They're always very polite.

American Home Shield was great. My oven wasn't working right, and they got someone out right away and they fixed it. They were quick, efficient and polite, and all was good. That was my first claim, and it was easy to do online, but I didn't exactly know what to put. The options weren't available for what I was requesting, but they called me and we went over it over the phone.