American Home Shield Reviews

American Home Shield did the ticket and it was done quickly. They checked. They were good and professional. The contractor did whatever they could on day one. They had to order some parts. And they did that themselves. It was a good experience. I recommended a couple of my friends to go ahead with AHS.

What I like about American Home Shield is when I call to request service, they always find me somebody right away. The only thing I don't like is the prices are going higher every year. One of the things that I do when I call is request somebody that speaks Spanish because I get service right away as compared to when I get regular customer service. I just called and told them that my AC wasn't working, and they contacted the contractors. They gave them my phone number, and the contractor called me to set up an appointment. The AC wasn't cooling off like it was supposed to and when the technician came over, he said that it was only dust. We had very hard wind and there was a lot of dust on the side. He said that I needed to have them serviced, but I said that I serviced the air conditioning about two months ago. He said, “Okay, but nothing is needed.” He sprayed it with water and it's cooling off better.

We had a washing machine repaired. They had to order parts and come back. Now it's beautiful, like it's new again. I like that with AHS, if anything breaks, it doesn't cost you a lot of money to get it fixed. It's a good deal.

The AC was freezing and it was not producing cold air and it was leaking. The website of AHS was very good when I submitted a claim. From the website, immediately the message got to the subcontractor. The subcontractor took a day to come out. AHS is worth the investment.

With American Home Shield, I like that I didn’t have to call somebody when I had issues, and they take care of it. Their customer service reps are very nice. We have two policies with them and the only thing was with our other home, the air conditioner went out and they said it was from neglect. We dispute that, but it is what it is. It was not covered. Other than that, I had a recent claim for the toilet. The technician was good and they're coming tomorrow with the parts.

So far, the service of AHS has been really wonderful. We filed a claim. They sent out one provider to do the plumbing repair and he ended up having to open up a hole in our ceiling. He was able to get it all taken care of but they had to send out another person to come back and do the drywall, to close the hole in the ceiling. It was painless. Other than the fact that I had a hole for two days while we had to wait for the scheduling, but otherwise, we paid our one service fee and everything has been taken care of.

Their service has been very well. We had service out here on Friday for our dryer. They replaced the rollers. We're still having an issue that they did not fix. They ordered a part. They'll be back out next week to fix it. The techs have been very good. We usually get Sears who is now called A&E. We're very happy with them. We request them whenever we can because they're the best that we've had.

The refrigerator wasn't working. The website of AHS was super friendly when I submitted a claim. When the techs arrived, it was great and very professional, and they fixed it. It's nice having, essentially, the insurance to fix appliances.

They have been polite, proactive and very good. All the technicians that have come out have been great. People I've talked to on the phone have been outstanding as well. The Sears technician came out recently to check out a refrigerator. He was great and very friendly. However, we had a replacement washing machine come in yesterday and there was some damage. But it was way in the back corner of it where it was not gonna be seen. So I signed a little waiver that said it was fine. The people who delivered it called me and said I should call American Home Shield about it.

The service of AHS has been straightforward and simple. You make the call. You pay your deductible. They come out and they fix it. If it ain't right, they come back. We're not making millions of dollars a year where we can say, "Don't fix it. Let's just replace that thing." It's cheaper to pay a monthly fee than to get hit with a $2,000 bill for a new washer, dryer, or even worse, a hot water tank. These things are expensive. But for that mild amount, you make one call to AHS and that does it all.

I like that AHS is cheap as far as getting something done and it's not too expensive each month. It's better than having somebody come out and you get charged almost triple. They also fix the issue pretty well. However, some of the companies that they use don't always respond in a good timeframe. Sometimes I have to call and check in on them. But in the end, it gets done.

My first claim with AHS was a backed up drain out in the yard, one that goes between the house and the sewer. So they Roto-Rootered that and cleaned it out. They wore two pads and made sure that there wasn't any water leaking going on. They also cleaned up afterwards. It was great. They did good work. My second claim, I had my garbage disposal quit. They replaced it with a brand new one.

The service of AHS has been mostly good. But the first contractor AHS usually sends us is horrible, and then we have to jump through 20 hoops to get a good contractor. We eventually get a good contractor. I just wish it would happen as the first thing that comes up. Our pool was broken. It was too hard for the contractors and they didn't wanna do it. They said they fixed it but they never fixed it. We had to have a second opinion come out and they fixed it on the first try. Whenever it's the second company that comes out, they are always wonderful and they always enjoy working with American Home Shield. The website of AHS is also very easy to navigate. I like that a lot.

When we bought this house, all the appliances, we had no idea how old they were, so we bought AHS in case something breaks unexpectedly. Being retired, I'd rather put a little bit out a month than have a large bill later. Recently, the tech from Sears showed up on time, diagnosed the problem, ordered the parts, left, and came back with the parts. He was fine. He knew what he was doing. Everything went smoothly.

The AC was blowing hot air. I called AHS and it was very easy to get through someone. The rep was very pleasant. The rep gave me the name of the tech that would come out, and then they texted over they would be making an appointment with Air Pro Master. The tech came out and replaced the motor in the air conditioner.

We had some leaky faucets. The tech was able to repair them. The tech was a very nice young man. The technicians that AHS has sent have been fine. The only frustration sometimes is they look at it and say, "I have to order a part," and then you're at the mercy of the suppliers. But that's not the technician's fault. The supplier is the only drawback to the home warranty.

I've used AHS one time and it was great. They did a good job. The igniter went out in my gas range. Within a couple of days, the tech was out here. He was very professional. A very nice man. Everything was fine. It's wonderful now. It's better than when I first moved into the house.

For my recent claim with AHS, the hose that connects to the fridge was clogged. It wasn't covered under warranty. So, the tech couldn't fix it. But he was straight to the point, was respectful about it, called the agent in front of me, broke everything down and made it easy.

The capacitor on the pool pump needed to be repaired. Working with Alchemist Pool Service was great. AHS has responded so far this summer. In July, my main refrigerator went out. That took five days to repair. But AHS brought the appropriate technician who was able to repair it. Then the AC unit needed a capacitor and someone was there within 48 hours to repair that. I've had four claims but what I dislike is the last one. I'm waiting for authorization to be approved or denied on an air conditioning unit that is not working. It's been going on since August the 1st and the unit is at a rental property. I have a tenant there and it's 89 degrees in the house. The technician stated that he diagnostic problem that he sees has to get authorization, and it's most likely not covered. So, I may be looking at some significant costs.

I just had a claim and I'm disappointed. I have an old HVAC that is 25 years old. The tech wrote "lack of maintenance" as the reason why it failed. I complained and AHS sent someone else. That was good and I appreciate that. The new tech was more experienced. He said he'd get a report to AHS today and then I'll wait to hear from them. There are a lot of things AHS doesn't cover and the price is getting higher. Coverage is almost $90 a month which is over $1,000 a year. My friend who is in real estate said he's with Fidelity and they're much cheaper. If AHS gets back to me and says they're not covering anything, I will terminate the contract.

My AC was not working right. A contractor sent their tech Stuart. He got the part and fixed my AC. AHS is something good to have in case one of your appliances goes down. They're a good company and they're very kind every time I talk to them. They're always on time.

I had a dishwasher issue. They were pretty timely in sending the tech. He switched out a heating element. That took a while. But that did not fix the issue so they're coming back next week.

I was having an issue with the AC because it was not cooling. I called American Home Shield and I put the order in. Airboss came. They checked the entire unit, and they realized that the compressor was at fault. It had a leak, so they changed it. I didn't like that I had to wait two weeks for it to go through. It was the hottest part of the summer. But once Airboss had the okay, they came immediately the next day and replaced the compressor. I had to pay 1,400 out-of-pocket for the refrigerant but the labor and parts were included. AHS is worth having.

The tech that came out for my claim was wonderful. He let me know that the electric was safe. The claims process was fine and quick. So far, I like American Home Shield. It saves you a lot of money. It's worth it.

The first experience we had with American Home Shield in Florida, we had them for a week and our four ton air conditioner went out. They had to replace it. Recently, the dryer wouldn't heat up. The tech was out right away. He had a part in his truck. He was in and out of here in no time. We had AHS at another home, a block away. It took them a while to send the guy that fit the hot water tanks. It took him two hours to drive out there. It didn't seem like worth his while to do it. I felt sorry for the guy. AHS needs a more centrally located. It's problematic that he would have to go so far. When they get their bids, they can look them over and maybe they want second best. Other than that, they're lightweight surprise bills compared to heavyweight surprise bills. I only have a bill each month, but I don't have big surprises.

The service has been very, very good and very prompt. I've enjoyed it a lot. American Home Shield is very reasonable. I'm a new homeowner, so they definitely helped me out a lot. I've had to call them out for some repairs to the air conditioning unit of the property. More recently, I had a problem with my refrigerator. This claim was a little bit more difficult to navigate through with them, just for the fact that the issue was reoccurring a lot. I understand there was due process with it as far as sending out a claim and waiting for somebody to come out and evaluate. It was a bad issue to have because if the refrigerator is not working, your food can go bad. But American Home Shield was able to rectify the problem after a little while. There was a lot of back and forth, but they were able to make it right, which I really appreciated.

I sent in a claim when the HVAC had a blockage on the AC. The contractor had to come and unclog it. Then in a month or so, another issue happened with the blower motor and they replaced the blower motor unit. American Home Shield gives me peace of mind. But they should assign a contractor a little bit more early, and then work with alternate guys if those guys are not available instead of waiting for 48 hours.

The control board of my fridge and the fan motor went out. They had to replace those two. The only problem I had was the technician told me that they would come back the following Wednesday. He said the part would come to my house, which it did, but the second part came that Wednesday morning, so they did not come until Friday. So I had to take another day off. That was the only part I didn't like because they changed my appointment time. I already had my stuff fixed to be there on that Wednesday. They fixed it that Friday. But I had to use a cooler and ice to keep my stuff cool for a whole week. That wasn't cool at all.

I had an air conditioning issue that was supposed to be fixed before we closed but was not, and then some plumbing issues. The claims process was quick and easy. I just clicked the link in their email, went to their website, logged in, chose my problems, and submitted the issue. Within 24 hours, a technician called to set up an appointment to come check out my issue. The contractor was able to fix the air conditioning issue the same day. So I was very happy.

I would call American Home Shield. The next thing I get is typically an email or a text from somebody, either AHS telling me the tech company would be in touch with me. Or oftentimes, if I was in a hurry, I would find out who the company was ahead of time. I indicated what occurred with one of the pool's pumps. I reached out to the company to speed up the process. And they came out and took care of it within the limitations of the AHS coverage.

A month after we moved in, we had an issue with our dishwasher, and we submitted a claim. American Home Shield sent out a technician and diagnosed the issue. But he lied. He told AHS that I told him that the dishwasher was broken before we moved in. I had an inspection report when we purchased the home that everything was working correctly. Then AHS denied the claim.

American Home Shield makes things easy. So far, the people that I've had the pleasure of working with are pretty easy to work with and they're pretty professional.

I did a claim for my dishwasher and the process is fine. American Home Shield does the deductible part on a credit card and then they send somebody out. The technicians have all been very good. They had someone for me in just a couple of days. My dishwasher is now working fine. But I want to give the warranty company a call to ask if they completely replace it if it went out. Other than that, they're fine.

I had a claim for the garage door when the circuit board went bad in the device. They made the initial assessment pretty quickly. I’m very satisfied. The tech that came out was a very nice young man.

Having American Home Shield is worth it. Peace of mind because they got a service person out, and everything worked good. AHS replaced the bathroom exhaust fan's motor and got it running for me. Their reps tried to help me out as much as they could. They were very courteous. Also, the tech was prompt and respectful. He explained everything very good so I understood what was going on.

I'm up in the air about whether I wanna stay with American Home Shield. It took three months to get my heating back online. The service hasn't been good in the past. But my recent experience has restored my faith in them. I had an appointment window of 8:00 to 12:00 the next day. The tech got there at 9:00 and he was very efficient. He seemed to know what he was doing, was pleasant, and I was pleased with it. That is the first company that American Home Shield has used for me over the years that I was impressed with. I like the work that they did and how quickly they responded.

I filed service requests to American Home Shield twice. One time, I was having trouble with some outlets in a room. I couldn't figure out why the outlets weren't working. Evidently, they were linked to a GFI outlet they didn't notice. So, that was an easy fix. Then, this latest time was for a leak in the air conditioner in the attic. They were good about sending in a request, and then the people that they signed up for called us, set up time to come out, and came out and got it fixed. The people that AHS sends have always been really good, professional, up-front, and nice. The electrical guy could have been like, "Oh, well, you need this and this and this," but he was like, "Oh, no, it's this right here." It was exactly what I needed. I know enough to know to check stuff and if it happens again, I know what to check first.

I stopped using American Home Shield for a while. They kept raising the price, and they didn't offer me anything lower. So, I went with somebody else. Then when I saw that they had a deal on Facebook, I called and got them back because I liked them from before. I've had them for years. The benefit is, if something goes out, they fix it or replace it. I used the service recently for my air conditioner. The techs were good and they fixed it that day.

We had a problem with the dryer. There was something that fell out of somebody's pocket that somehow got lodged in there, and every time we'd turn it on, it made all kinds of noise. I called AHS on the phone and the turnaround time was next day. The reps were polite and they said someone would get ahold of me. They also told me who it was coming from, so I knew. The tech who came out was a very nice person. He had a sense of humor because when he was going out the door, I asked if there was a warranty and he said the time he'd get in his truck and leave. And he was laughing because I was joking with him.

Our garbage disposal wasn't working and in one of our faucets, the water was not coming out with the right pressure. I submitted a claim online with AHS and their website was fairly straightforward. They assigned some company to work the issue within 20 minutes, but it was a couple of days before the tech showed up. The gentleman had some tools that we didn't have, so he was able to do a little bit more checking than we were able to and he found the issue with the garbage disposal pretty quickly. And with the faucet, he ended up having to replace part of the spout.

I had an issue with the freezer and I submitted a claim with AHS. The service was pretty good and it turned out that the water line had to be thawed out. I didn't even have to call them to do it and I could have done it myself. I also had a problem with the disposal and they ended up having to replace the whole thing. The techs came and did everything on the spot. All in all, the warranty has a good price for what you get.

I had an issue with the recirculating hot water pump. I spoke with a rep at AHS. Had a hard time explaining what the recirculating hot water pump was. They thought it was a water heater. But it's working fine now. However, I had to wait a couple of days while JC Plumbing went back to the American Home Shield to get clearance to replace the part. It would be nice to be able to clarify things a little quicker upfront.

So far, the service of AHS has been fine. I had a ceiling fan repair. I had a bad experience in the beginning with the first contractor. There was no communication. But the second contractor communicated very well. Everything went smoothly.

The water heater stopped working. I logged on to the website of AHS and clicked the file a claim. The tech came out and fixed the problem. It's functioning just fine now. Having AHS, I like knowing that there's not going to be a surprise repair bill popping up that I wasn't prepared for.

My water heater started leaking and T&C Plumbing came and took a picture of the old water heater. They set it up. The plumber immediately called American Home Shield because it was a 32-year-old water heater and there was an additional payment that they had to make because the code in 1991 is not the same as today. So, AHS was covering the water heater, but I had to go out of pocket for the installation of the water heater to be under the current code. That was resolved on the same day they came. T&C Plumbing didn't call me on Friday. They probably didn't find the time to get the boiler and everything that they need but they called Saturday morning. They made the appointment between 4:00 and 6:00 but called to come earlier at 3:00. It took a while, but that's probably their policy because there was only one technician. But he did an amazing job. I didn't have to be without a water heater for long.

The dryer was still running when it turned off. So, we had to unplug it. The first time we unplugged it, it reset itself. But after that, it wouldn't reset any more. It's getting the error codes E-1 and F-1. The contractor has been out before. He seemed knowledgeable and competent. He conferred with his superior and they agreed on what the problem was. The unit's old and they've seen it before in this unit. It's a computer board and American Home Shield had already done a repair on this unit. So, they said rather than fix this and then something else goes wrong, they would just replace it. We could take a dollar amount and buy one from Lowe's or we could get one direct from Whirlpool and that one would cover the whole cost. They said a new one and that's what I'm hoping.

When I file a claim, the American Home Shield rep tells me who will be coming out and what time, and I usually get a call before the contractor comes out. It's not the first time I’ve used them and I've been with them for years. It's easy to do it over the Internet and I don't worry about anything. I get the right calls at the right time. The compressor went out and the contractor for the AC was awesome. Right now, I'm in 113-degree weather and the contractor was very prompt. They answered every question. They gotta order parts and it takes some time but I'm very satisfied. AHS did a good job. I love the service.

I thought it was the dryer not working and then the tech found out that the dryer is in perfect condition. It's just that the installation was not good. So, we gotta find a different guy to come out. But he was able to resolve it quickly. The service with American Home Shield has been great so far.

One guy came out and said he had to order some parts for the dishwasher and a different technician came back when the part came in and did the repair. But both of them were very knowledgeable and professional. American Home Shield doesn't have that many people on duty, especially with just getting through Covid. You may have to wait a while to talk to them. In the past, we had the air conditioning unit go out and we had to wait days and days. We live in Louisiana, so, especially this time of year, that's bad news. So AHS could improve on reducing the wait time. But I understand that's not dependent on them but more on the company that they call to do the repair. Overall, everything is good. I pay $90 a month and if you have something go out, even a water heater, which they replaced earlier this year, AHS is definitely cost-effective.

The evaporator pan was leaking and had to be replaced. The tech who did the work seemed to know what he was doing but I had to have a follow-up on his work. I started looking because I had to call someone in after he finished because the fan motor was not working and the guy noticed some things that were not completed. So, American Home Shield gave me a follow-up from the person that left a few things undone. The service has been great with AHS and the only problem is that at times, it’s the wrong type of contractor. The contractor that did the pan found out that the motor wasn't going before he left but he wasn't authorized to do that. They don't do work on all furnaces.

The washing machine was repaired a year ago by Ennis Appliance Center. It was making all kinds of racket and the techs replaced a major part and it got better for a while. But it started doing it again. The dryer had gone to where it was taking two loads to dry versus the normal one. I had checked the vents and everything I knew to do and didn't seem to find anything. Then, they had been out for the dishwasher at least once. Columbia Appliance had been out one time as well and the dishwasher just never worked very well since I bought the house. It has never cleaned very well. Several pieces have been replaced on it and it just had gotten to where it wasn't cleaning, wasn't drying, and it wouldn't even get the soap off the little soap area in the dishwasher. So, I called American Home Shield to have everything looked at.

Our air conditioner had a problem and American Home Shield sent someone out to fix it. We called on a Tuesday and the company called that same afternoon and set up an appointment for that Friday between 8:00 and noon. Joe, the technician, called or sent a text saying he would be here at 8:30 and he was. He fixed the problem and we couldn't have been happier. He took my husband out who is a stickler for wanting to know what went on, explained what the problem was, and showed him a few things.

My house was so hot so I had the contractor check to see if there was something wrong with the AC. It wasn't cool enough. American Homes Shield's website was easy to go through and the tech came out two days after I submitted the claim. I recommend AHS and people should get it.

We had a pipe burst and we had to get our floors replaced. It happened on a Friday so it took until Monday to get a technician out and then, it took about a week for the plumbing to fix. American Home Shield had to bring in a second plumber because the first plumber did not do the concrete correctly. Everything is now fixed and we got good floors. AHS can hook us up with people who already work with them and we don't have to start searching for all the technicians.

A toilet was clogged up in one of my properties and the phone interaction was good when I made the claim. The rep kept me posted on everything. The original service request was several days out, which wouldn't work. So I called American Home Shield back and told them it was an emergency situation because there was only one toilet in the home. They got right on it and got somebody out the next day. So, that was good. I didn't have to wait very long and the only challenge that I've been having is, I'm not able to place work orders online. I've had to call but it would be more convenient for me just to do them online. But for some reason, the request service on the website is shaded out and it does not allow me to utilize that function online.

My refrigerator broke. A repairman came, replaced the compressor and now it works great. He was fantastic. I would recommend AHS. It's been seamless and of great benefit so far.

Having a home warranty, you pay the service fee and they take care of everything. It provides peace of mind, knowing that you don't have to deal with contractors and quotes. When the thermostat of my AC was not working properly, I submitted a claim online to AHS and it was an easy process. I wanted to make sure that it wasn't just the thermostat that was faulty, but also that the wiring and the unit was working. The repairman tested it out and everything seemed good. He determined that the problem was a thermostat and proceeded to change that.

Over the years, it's been hit or miss with American Home Shield. We've had them for quite a number of years and in our last time, we had an issue that didn't get resolved. It was with our stove. It had to do with the company that they sent to try to rectify the problem. Other than that, they've been very helpful when we've needed them. Recently, the AC unit stopped blowing cold air. My husband requested the service online, and a contractor called him within the day. The technician figured out the problem and took care of it.

The contractor who came for my garage door opener that broke was very good. They called at first to make sure that I didn't have an emergency situation, like not being able to get my car out of the garage. Then they came right over and submitted the request for approval. The claim was wrapped up within three days which was fantastic. I would recommend AHS. It's a safe, good feeling knowing that you have that security.

The unit upstairs was blowing out hot air. A repairman was here the next day. He put 3 lbs of freon in and fixed it. In the beginning, we had to wait a while for when my dryer went down. That was the longest. It was two weeks that I went without a dryer because it took four days for the repairman to call me then it took four days or longer to get the part. I was a disappointed in that. Also, I don't like that every time I use American Home Shield, my premium increases. They don't tell you that when they're selling the policy to you. It was 70. We had a dryer and a garbage disposal put in then my bill went up to 100. I'm expecting it to go up. But overall, I've been satisfied. We like that it's easy to submit a claim.

It's always been good with AHS. When the AC unit wasn't cooling, the technician went above and beyond. The AC unit started cooling already by the time he had gotten there. But he took it upon himself to clean out the whole unit.

When my refrigerator quit I went online to file a claim because if you call on the phone, you're on hold for 30 minutes. The repairman who came put a new part on it to see if that would work. He called me back. He said he would check back in a few hours to see if it was working. It was getting cooler but wasn't getting as cool as it was supposed to. They reached out to me a couple of times after that to check. They said they would have to order another part if they could get it and they would turn in and report to American Home Shield. They were very thorough. They couldn't get the other part that they were trying to get. It was because of the age. To fix it and replace it would be as much to go ahead and buy a new one. I went online and chose a replacement.

I like that American Home Shield offered some auxiliary services that I needed like electronic protection and pool care. I've filed claims for my pool and my air conditioner. The pool guy that came out was very professional and upfront.

A contractor came out for the AC unit. Something about a part is being ordered. We got two units and the one upstairs is acting up too. The contractor assessed both units and said that the upstairs one is working fine. But it's not. We had to put a window air conditioning unit in our bedroom. Normally, my house is freezing cold. Now, it gets up to 80 something degrees upstairs and downstairs. I'm burning up right now. I'm not happy with American Home Shield. If it takes this long to get a part, we probably need a new system.

I put in a claim for the icemaker that went out. The contractor was able to fix the problem. They did a decent job. I've had American Home Shield for 15 years, and I've had very positive experiences using them. I've recommended them to a couple of people. I like that I can call and get a tech to come out to my home and fix things rather than me trying to do it on my own.

We called American Home Shield for plumbing and air conditioning services. For the plumbing, a contractor came over the next day and found the problems. They took care of them almost immediately. For the air conditioning, they had to make an appointment to come back later. The ladder they had wasn't tall enough to get up onto the roof. When the repairman came back, we were told that there wasn't anything they could do besides replace the unit, which is not covered by American Home Shield. He said it was running as well as it could be. We just need to upgrade to a bigger unit. He said that American Home Shield has a program that could help with a replacement completely, but I got an email from American Home Shield that just said, "We can't do anything about it. Call them, and they'll deal with it."

I like the convenience of not having to research contractors for when I needed the work. I recently had an issue with the air conditioning unit. It needed cleaning and maintenance done on it. But it wasn't covered under American Home Shield.

If I have a problem, I spend $75 or $100, and somebody comes right out. It's easy to do a claim online. Their communication is good. Recently, the dishwasher would pump dirty water then it would stop drying. The heat pump and the recirculating pump went out. A gentleman from Sears came out. He looked at the part and called American Home Shield. He said, "It's gonna be well over 500 to fix this thing. If it's over 500 I have to call them." American Home Shield said, "We're gonna replace it. We're not gonna fix it." They gave me a few options but I didn't them. I didn't want a Whirlpool or a Maytag. I wanted to replace it with a Bosch which is the same as what I had. They gave me a credit to Lowe's for what it would cost for the Whirlpool or Maytag, and I had to pay out of pocket for the other part, which I was willing to do to keep it the same. I got reimbursed in four days. The service was perfect. People should switch to American Home Shield.

AHS pays for itself. It's only $75 for a service call and we have had our hot water heater replaced. We've had drains cleaned out. We have a shower in the basement which shares a drain with the kitchen sink upstairs. It tends to get plugged up quite a bit. We call AHS and they send J & M HCP out. We have a particular technician. He always seems to be the same one for our drain and he is the sweetest guy. He lets us know when he's gonna be here and always gets here on time.

They have denied valid claims (4 in the last few years) and now are charging tax on labor. These people are hard to work with and hide behind their corporate policies to openly deny valid claims. Bad.

I like everything about American Home Shield. I like that when I call them, somebody goes out there and takes care of the problem. When our AC quit working, someone came out and fixed it that same day. I never used to believe in home warranties because I have every contractor under the sun to come out and fix everything that I need. One day years ago, the air conditioner at my mom's house broke down and it cost her a couple of thousand dollars to have an air conditioning company come out and fix it. My mom struggled to have a couple of thousand dollars. I knew that there was probably going to be a day that my air conditioner would go out too. At that point, I thought it might be a good time for me to get a home warranty when I purchase a house. You never know.

The freezer of a portable refrigerator for an upstairs bedroom wasn't working but the motor was running. I submitted a claim with AHS and the contractor got back to me within 24 hours. But they sent a technician to fix something that he couldn't fix. When I called AHS about my claim, I told them what was going on, sent photos of the refrigerator, and gave them the model number. But when the tech came out, he said he couldn't fix it because it could be the compressor and they didn't have compressors of that type. He said they were going to call AHS and have them take care of finding someone else to come over for us.

American Home Shield assigned me a plumbing company that was absolutely horrible. They weren't showing up or calling me for an appointment. First of all, they have a policy that they call you within 48 hours to schedule an appointment, and then your appointment is always two weeks out. This was the second time I had them and this time, it took them five days to even call me for an appointment. I had a leaky sink. It took me two weeks to get American Home Shield to assign me a different plumbing company. They gave me Adam's who I had before for the water heater. But overall, American Home Shield is pretty good. I like that you can go on the website instead of having to call. But it would be better if they could give you a list and you could choose your contractor from the beginning.

At first, American Home Shield was good, for the most part. But we're still dealing with an issue right now where we had one of their maintenance crews come out. They connected my air conditioning wrong. They set the motor in reverse. We thought it was working, but then it failed again. When we called them this time, they brought somebody out. We didn't know that it was wired incorrectly. So it had to be the previous crew they sent that did that. The tech fixed it and everything went well. But we shouldn't have to pay for that twice.

The water heater had a funny smell, and there was charring on the outside of it. The tech that came out was great. He was very fast, knowledgeable, and pleasant. The whole system was replaced. We also had a claim for the dishwasher. We didn't realize that it was broken. Right after we bought the house, we noticed that the kitchen floor was buckling. So there had been a leak there for quite a while, and we had the warranty, so American Home Shield helped us out right then. The contractor had to take the old flooring off. It buckled all the way into the dining area. I have absolutely no complaints about American Home Shield. They really, really, really are thorough, and we appreciate that.

We have had a home warranty with American Home Shield for 30 months. When we purchased our home, it came with a 6-month warranty with AHS which we decided to stay with afterwards. Our water heater went out in late June, and we called AHS immediate. They charged the normal $100 for filing a claim then connected us with Whitney T. Holdings LLC as the plumbing contractor. The contractor diagnosed the problem with the water heater by connecting to my phone then asking me to point the camera at various spots so they could take photos. It was soon determined that the tank needed to be replaced which is when problems started.

I'm 71 and the online claims process with American Home Shield is very easy to do, even for somebody who is not computer literate. I can call or submit a claim online and they usually get somebody out there properly, and they take care of whatever the issue is. American Home Shield is a good company and they do what they say they're gonna do.

I sent in a claim for some leakage on my water heater. This experience was much better than the one I had before where I had problems with my gas stove. That one took close to eight months and it was not completely resolved. So, I was very pleasantly surprised when we put the request for the water heater and I got a pretty quick fix on it. The first day that the tech came out, he assessed what the damage was. They had to replace the whole thing, so he had to go back. But within a day, I got a phone call and they told me that it was gonna take two days. They were able to purchase the part and get back to me within four days. They were able to schedule the service for the time I requested. The tech was right on time. Initially, he thought it was going to be a couple of hours. It took him four hours because he had to run and get some missing adapter. But he was very professional.

I like that the service is predictable. It's kind of predictable that we'll be able to budget for home repairs and get them done. We had Sears come out both for the dishwasher and the refrigerator. They did great service. They were very prompt. Sears was the most prompt vendor that I've ever had. They were very fast. They were very efficient and ordered the part. Some of the Sears guys are arriving today to put the part in the fridge to get it done. So I was happy with both Sears and American Home Shield for picking me up with them. I prefer to call in my claim. It's easier for me to call them. I like that they have that option with things getting so automated these days and with voicemail loops when you call places. I like that I can reach a live person.

Sometimes the communication with American Home Shield isn't as clear as it could be. I gotta pay attention to what they're sending me too. But other than that, they've kept their end of the agreement. When I had a claim for the air conditioner, the guy that came out didn't make me feel like an idiot. The air conditioner flipped the breaker. He told me why the breaker flipped and also showed me on the panel that it was a 35 amp condenser. The breaker was a 30 amp one and it was on the hottest part of the day. He said, "So you probably would want to get a 35 amp breaker. But before you do that, make sure that your wire can support that." But I found out that they don't make 35 amp breakers anymore. So I'm still in a quandary on how to solve that problem.

I have my AC looked at by the company that installed it every six months to do the winterization, and then the summer stuff for the HVAC. They happened to notice that the pan was cracked and that there were some issues with the coils. They sent me an estimate that was outrageous but I have a home warranty. So I contacted American Home Shield and I went with the company that they deal with. I left a message and the gal responded the same day, and then they were out within a couple of days. The whole thing started in June and the job was finished on July 25th. Any delays were because they had to order parts twice. They only got the coil, and then they had to wait another two weeks to get the pan.

I issued a claim on the website when I had three outlets that were broken. Then the contractor gave me a call and asked for the detail of the issue. Their service was very good. They let me know what was the problem and how they fixed it. Currently, I'm very satisfied with the service of American Home Shield. It's easy to call and the response is fast.

Having American Home Shield is a good benefit, because my washer had gone out a while back and they were able to replace it with another one. I had to pay the difference because AHS didn't wanna pay for the exact type of washer that I had. But If I didn't have AHS when my freezer went out, I would have paid $1,300 for repairs. So, it makes a difference on the warranties. In the past, my experience with them was very crappy. This time here, it was very good. Because they got rid of the contractor that supposedly had fixed my renter’s refrigerator and it wasn't fixed properly. My refrigerator had gone out of the freezer part. The recent contractor was able to fix it. It took three weeks for the parts to come in. But the guy was very good about fixing things.

The tech came for what he needed to do. He fixed the ac. Told me what he was gonna do, did it, and left. We had a dishwasher issue once. It took American Home Shield longer than usual to send someone out. The other issue was it took the part a couple of days to get here. And it took the contractor three more days to get here to fix it. That was the worst experience that I've had with AHS. But having it is like a security blanket. I hate for anything to go wrong, but I will never know if something will go wrong. It's good to know you I have something that can help offset cost of repairs or getting things replaced if I need to.

American Home Shield usually answers right away. I asked for this specific company that I used about three months ago to look at my dishwasher and they sent them. The dishwasher is only four years old and it works great but I couldn't turn it on or none of the buttons would light up. I flipped the breaker and it wasn't that. I tried everything and it wouldn't turn on. It needed the whole electrical panel replaced where the settings were. AHS covered that but I had to wait till they ordered it. The guy came back and put it right in and it started working fine again.

Our washing machine broke and the claims process was incredible. Everything was fast. The people I dealt with from the company that came out were very courteous. I just paid the $100 fee when they came out to see what the problem was and American Home Shield covered my whole fee. The contractor was unable to replace the part because the machine is so old and a new washer was sent out. It was the one that I picked out. I was told it would be delivered on August 8th but it was delivered today. The service I just had today and in this past week was excellent. AHS is a comfort. It's a crutch or shield in case something goes wrong in the house because you have that coverage.

American Home Shield has been very good up until the last couple of years but nearly everything that we turn in to have repaired, they don't cover. And what they charge is way more than it is. If we put the money in the bank, then we'll have enough to pay for anything without having to use them. AHS used to pay for things but now, they don’t.

American Home Shield doesn't use reputable companies as far as I'm concerned. I have yet to call a contractor who answers the phone. They do not answer the phone at all. I told them American Home Shield about that. I had a claim when m refrigerator was making noise and they sent someone out. Those guys did not even touch my refrigerator. They just said it's not under warranty. I told them to leave. I called AHS back and told them the techs didn't do anything. They were gonna set up somebody else to come out and charge me another 100 bucks. I told them to forget it. That's the bad part. The good part is I called about my refrigerator again. They called a General Electric technician. Somebody that knows what they're doing. He came out and he hooked up an iPad to the refrigerator and updated it. It fixed everything. I also had a claim for a doorbell that needed repair and they fixed that real easy. That was good.

The coil froze and Reliable, the contractor, couldn't do anything until it thawed out. An hour after they left, it thawed out, which was no big deal. They came back the next day and took care of the problem and I haven't had an issue with the AC. I've dealt with Reliable for several issues and they're good people. I enjoy dealing with them. I just wish they weren't 45 miles away. The experience with American Home Shield was decent. They get ahold of whoever they need to fix whatever needs to be fixed and do it right away. It's just waiting on the contractor to get in touch with me after that. AHS gets to the issue quickly and makes sure to let me know they’ve reached out to the people.

American Home Shield's service has been helpful. Man AC & Heating came out recently. They came out and replaced the capacitor on the AC unit. The tech was great. He did a really good job and he told us what was wrong. He didn't seem like he was trying to upsell for things that may not have been an issue. He was very straightforward with what he thought it was, and then he fixed it. The AC is working well now. I'd recommend AHS because whenever we needed them, they've been very easy to work with. It's been worth it.

Everything's okay with American Home Shield except having to wait too long to get my dryer. When I needed the plumber, the plumber was out here pronto. Waiting on a dryer is not a good thing, though. I needed it last week. It won't come in until the 12th. It's not their fault, but it seems to me like there should be some other option.

I use American Home Shield's app when submitting claims. It seems to work okay. Overall, I’ve been pleased with the people who have come out. We've had a good experience.

The AC stopped making noise, then it stopped blowing cold air. I reached out to American Home Shield by internet. The first guy who came to the house did not do a good job. He did not fix the issue. So, I called AHS again, and they sent somebody else. He fixed the issue. So far, so good. It’s cooling, and everything is fine.

I'm in the middle of a claim to American Home Shield. It's a little frustrating. They haven't been able to find the issue. They've had different technicians come see the problem and then give a different diagnosis. So, it's still not being repaired. The claim was for a condensation leak on the AC. They initially sent out an AC technician to do a check. So, he checked it and said that the air con was working normally and the problem was the ductwork insulation. So, they then rescheduled to have another technician to come down. Yesterday, he went to the home. My tenants were there. He didn't do anything. He did not view it or make any repairs. So, now we're just waiting for his diagnosis.

Submitting a service request is all online. I pay $100, submit a request, and once I submit it, they follow up with someone on-site to fix the issue. It has worked for me. Recently, the motor on the fan on the heat pump was very loud because the bearing was out on it. I submitted a claim online to say that there was an issue with the heat pump. Several days later, a local person followed up with a phone call. They scheduled a time, talked about the problem, showed up with the part, and fixed the motor. One time, the range went out and the resolution was AHS did a cash-out. They couldn't find a replacement part because it was an old range so they paid me an amount for the contract to deal with the broken appliance.

The ice maker of my refrigerator wasn't working. It was making a little bit of really tiny ice then it stopped making ice completely. That was happening for a week. Appliance Repair USA and they were phenomenal. They had to order some additional parts then they got the ice maker fixed. They had to come back twice. The refrigerator is working well now. We used Appliance Repair USA before when our oven wasn't working. They are our favorite technicians because they are friendly and thorough. When it comes to follow-ups, you don't have to call them. They are on it and they call you with updates.

My thermostat was not working. I reached out to American Home Shield by phone and I spoke to a representative. I don't like to speak to automated service. My accent doesn't let me do it. The automated service doesn't understand me. This representative was very good. He understood what I was talking about. Some of the representatives before were very slow and would try to do something. He was very quick, and assigned the company to fix my problem.

We had a lot of water in the basement. My wife submitted a claim to American Home Shield. The techs who came out were very professional and they did really well. We had a few claims in the last few months about the air conditioner. We have four air conditioners. The services are very good so far. We had AHS previously on our last house, and we were not very happy, but right now, American Home Shield had improved a lot.

There are some companies American Home Shield sent out that were not as good as the others. But we can't have the same ones all the time. It's just whoever's available. There's one full service that they usually always send. And I don't care much for them because they take my equipment, and they never return it. But they're the only ones they send out. And they always overbid until I get a second opinion. They're not honest. They never answer the phone. I have to buy new equipment. And when my pump went out to the pool, they gave an outrageous estimate.

I've never had issues with American Home Shield. I've had it for 25+ years. I like them. I like that if I was to have a major issue I have them as a backup to help me. I've had a really bad experience with a company that came out here that was trying to wiggle out of doing anything and still put in a claim to them. Now, what I do is that as soon as they give me the name of who they assigned, I quickly, while I still have them on the phone, review to see that they have good reviews. I have declined and denied a referral. When I have noticed that they have 1 or 2 stars, I will tell AHS, “Please find me someone else. They have really bad reviews.” Recently, we didn't have any cold air at all. Our house was getting hotter. The AC was blowing air but it was warm. The AC company did an exceptional job. The tech was really nice and very polite. He went over and above and I really like him.

American Home Shield's service is good overall but there are things that they can improve. You can use a website to file a claim and that process is very smooth. However, they hand over the subsequent repairs to some local repair technicians and it's hard to get hold of them. There's only one way to talk to them and that is by calling them. And when you call them, they don't pick up. When you leave a message, they respond sometimes. Many times, based on my experience, they don't. You're at the mercy of them calling you. If American Home Shield can take care of that one issue, that can fix a lot of other things. The price is a little bit high too. That aside, the purchasing and getting the claims open are good. Their customer service when I call them is very attentive. I'm satisfied at the moment.

I did a claim for my HVAC and my refrigerator. Within 48 hours, someone came out and it was a great experience. They were eventually able to fix everything. It has been a painless process with American Home Shield and their customer service has been mostly good.

I have two properties with American Home Shield. They're good and my experience is great. It's very easy to request service on their website. The price of our service is great. So, I'm a lifelong fan. They're a great company to do business with. I had a plumbing claim with them. There's a shower valve that they had to open up the wall to replace the whole component. So, it wasn't as easy as unplugging the showerhead and looking if there were any debris in there. The wall had to be opened up. Then they sent whoever they hired out to do the replacement. I also had a fridge in the garage that went out. They couldn't fix the deal, so they bought me a brand-new one. I just had to pay the difference. They gave me this website where they said, “Look. We’re gonna only allow maybe like $1,500.” It's a garage fridge. So, I was like, “Better than the $100 price I had in there before.”

Friendly on chat and by phone, service is something less to be desired. You can do better. They don't have providers in the area, they take FOREVER to approve you to find your own contractor, then they make it so onerous for the provider to get approved.

When submitting claims online, it is easy in some ways. Some of the flaws that I find is that the consumer doesn't have a choice of the vendor. If you call the American Home Shield number, you can talk about that with the rep but if you do it online, you just get what you get. Some of the contractors that American Home Shield sends are phenomenal. When they were smaller and US-based, they were extremely consistent with the quality of contractors and many of the contractors still meet that criteria. When you get good ones, they're really good -- careful, honest, and willing to back up their work. If there's a problem, they come back right out again and it makes you feel very safe to have them in the house.

The management facility that managed the house that we were renting had American Home Shield and whenever American Home Shield sent out technicians for whatever we needed to be fixed, they were always knowledgeable, kind, and courteous. Now for our house, we went to American Home Shield to purchase the policy because we already knew the kind of service we could expect. It had good coverage on everything that I wanted. They explained there was a 30-day wait after you paid for the policy. You're allowed to cancel it for 30 days. The whole process for getting the contracts was very smooth, clearly explained, and straightforward.

My water heater exploded. The hot water got underneath our flooring and made a big mess. I did a claim online and then I got an email back saying somebody would be in contact. Someone came out pretty quickly. They were really nice, very polite and professional. As soon as they saw it, they knew straightaway it needed a new heater. They were super-efficient and they contacted American Home Shield. The job was done very quickly and I'm very happy.

The dryer and the dishwasher were messed up and the ice maker on the fridge wasn't working properly. Because all of those fell in the appliance category, we only had to pay American Home Shield a one-time fee of $125. A contractor came out and addressed all three in one visit. They fixed the dryer. The appliance repair guy said that the dishwasher was unfixable, so they replaced the dishwasher. They gave us a list of options. We googled each option and didn't like any of them. One of the other options was a $795 Lowe's gift card. I found an LG stainless steel tub, three rack dishwasher. It was $1,000. I found it on an old ad on sale at Sam's Club for $595, and Lowe's price matched it. That left us almost $200 left over on the Lowe's gift card which we used to buy a new garbage disposal. For $125, we got a new dishwasher, the dryer fixed, and a garbage disposal.

I had some AC trouble and I did a claim online with American Home Shield. They were able to put me in touch with a service provider who could fix it. This took a couple of days. So far, so good. With American Home Shield, I have peace of mind that I don't have to spend too much in case the repairs are a lot more expensive than they ought to be.

I made the claim online and AHS website's user interface was easy enough to use. I was given the name of the company as well as their telephone number and address, and when the techs came out, they added Freon to the AC. They did a good job and since then, the AC's performance has been perfect. I like the amount of coverage you get from AHS as it covers the essential appliances and services that you need for your household.

We have had American Home Shield for a number of years in California and have had to use them a couple of times and was very pleased with the services and service providers they used. We even provided one year of service to the buyers of our home when we moved. When we purchased our home here we also purchased a home warranty which we recently had to use for our HVAC. So far the experience has been terrible, They wanted the deductible before their preferred service provider even showed up. Then when the provided did show up all they really did was tell me my unit was ** and try to sell me a new one. By the way I have a 5 year old Carrier unit rated in the top 5 best to have.

Submitted a request for our dryer maintenance on July 25, 2023. July 26 they sent a technician from an appliance LLC who had no idea what was wrong. July 27-29 No news or status updates. July 29th I called back and explained our problems. Customer service said, "We will follow up and send you an update by July 30 (they didn't)." July 31 I called and explained the same thing. They said they are waiting for a report from the LLC... August 1 I called and begged the customer service lady for an hour till she transferred me someone at Escalation department. The same story repeated, the lady said they heard the LLC has requested the part but it will take minimum 6 weeks to arrive. I said, "That's too long for us/big family with young kids with a lot of clothes to wash..."

When I turned on my air conditioner, the fan would go on, then 10 minutes later, the air conditioner would go on. American Home Shield sent somebody out to look at it, and they changed a part, but it didn't fix the problem. They had to come out again, and now they said that I need a new compressor. My air conditioner is very loud. I ordered a compressor, and the techs are supposed to come out as soon as they get the compressor in. The mechanic told me that the noise should be considerably less by putting that in, and from when I turn the air conditioner, I should have no delay on it turning on before the fan goes on first. They were good and courteous, and they went through all the steps.

The guy who came in and fixed our AC wasn't too happy with how AHS handled the situation, such as how to get paid or how they were not getting back to him right away. He said they were playing games with him and that he was not going to be using AHS anymore. Other than that, it took him two to three days to come out after I called AHS to file my claim, and since the repair, the AC has been working good. It turned out that a fan motor broke down. If I knew what the problem was, I would have fixed it myself so I didn't have to pay $125.

The dishwasher wasn't closing so I couldn't run it. The contractor fixed the HVAC, but I ended up buying a new one. But the techs were good and professional.

The sinks weren't working right in my master bathroom. I called American Home Shield to put in the request. I heard from the company the same day and the tech came out the next day. So it was fast. He fixed the sinks. The issues with the sink could have easily have been fixed cheaper than paying the $100 to have them come out. But it was good. I'm planning on keeping American Home Shield. They were nice and the company that came and fixed the problem was good.

We recently had somebody come out for our dryer. The first vendor came out quick, but they didn't do a good job. They said that we needed to clean the inside of our dryer out and charged us another 50 bucks to do that, then said their repair man was replacing a part to fix what was wrong. He put a used part in and when he left, my dryer did not work. I had to have somebody else come back out and fix it. So far, so good.

I had an old stove that I couldn't address the burners anymore. Also, California has a program where they come out and check things and the technician said that my oven was putting out 700 of carbon monoxide when it's supposed to be less than 200. So, I called Home Shield and they sent out a technician. He came out and checked it all out and worked on the burners. But he couldn't fix it. So, he ordered parts. When I got the parts, a different technician did all the parts and checked everything. I was really impressed with him. But he still couldn't fix that burner. So, he called the company for me and also American Shield and told them what he found. After that, they popped up on my email and everything was taken care of. I was blown away. I had to pay them 125, but I thought they already deducted it. So, I still have to work on that.

I found it much easier to go online. First few times, I tried to call American Home Shield and they went rough. But I went online, and they got back to me in a good amount of time and everything has been going smoothly since. AHS saves time and money for me to do it.

Sometimes the person that answers in American Home Shield may have a little bit of a language issue with me. I don't always understand them right away. But as the conversation goes on a little, I get more clarity with it. They'll send me the name of the company that is going to respond to the request. When the company notifies me, then we set up the appointment and they come. I've called and asked if I could have someone check the electric range.

The toilet was rattling. We sent in a claim and the tech took the time to explain what was going on and solved the problem. With American Home Shield, I like the prompt delivery, and the people that they send are very good.

10 days ago, it was really hot and my AC decided to quit. I called AHS and went through the process that I had to get a repair service man here. The tech who came out was very nice. He even gave me the phone number of a friend of his that does the flooring. I had him do some flooring in my utility room and when he was working, he moved the washer and the dryer. And now, the dryer doesn't work. So, I had to call AHS back and now, I have to have a new person come in, and I'm waiting on a call for that.

We have the home warranty for my mother. She's elderly, and that protects her from any major surprises. The city recently suggested to my mother that she had a water leak. I filed a claim online, and the website was very simple to use. I was told who would be contacting me before they came out and the repair person was very good, timely, and good with communication.

In February, we contacted American Home Shield due to a malfunction in our Samsung refrigerator. Technician "X" from Astro Appliances made repairs, but the problem recurred after three months, resulting in a worsened condition and a broken ice maker due to the technician's alterations. We filed another service request, and Technician "Y" from Astro Appliances claimed the issue was due to Energy Saver mode, even though the problem persisted in normal mode. The technician didn't put in effort to fix the fridge and advised us to defrost it for 48 hours. Within 35 days, the refrigerator broke down again, and despite assurances from the technician, both AHS and Astro denied responsibility and disagreed about the recall period.

I have utilized American Home Shield for over 20 years. We had a really big home and it was big and beautiful. However, sometimes the appliances are very expensive. We had a refrigerator that was crazy, we had a range that was crazy, and we had a heater for a pool that was crazy. It took a little while, but the refrigerator was very expensive to repair and they repaired it. The stove had something simple, but nobody could ever figure it out. Finally, somebody figured it out and that was because of American Home Shield and they replaced eventually the heater on the pool.

My experience was really easy. I had to use the warranty for an electrical issue. The electrician came quickly and handled my problems. It was my first time having a home warranty but they fixed my problem and it was actually covered. I had a reputable electrician. So, no complaints.

American Home Shield was truer to what they were. You get what you pay for. I could’ve got a company where my copay would have been $50 as opposed to $100, but it turned out they wouldn't be as true as American Home Shield. The website has every category for plumbing, electronics, or for heat and AC. It's all the right questions. You go and hit that copay button. And somebody would either call, email or text you right away. AHS has good vendors. There are some vendors who are not quite as good, but they eventually will get it right. I had one vendor trying to look on my AC, came out here four times over the course of a year and a half. We finally changed vendors. And the guy had fixed it within a half hour. So, AHS works with me to get things right. They do a great job.

I called American Home Shield on a Tuesday and the guy came out on Monday. We knew where our washer leaked from and we did a video call with the tech. He knew exactly what was wrong as soon as we showed him where it was leaking from. The bad thing is he came out and put a part on, but here it was a defective part. So, we had to wait for him to order it again and he came out the following Monday.

Anytime contractors came out, they patched the problem to where it worked. They don't fix it. Everything that I've called in, the refrigerator, washing machine, and dishwasher were all just patched, and I ended up having to replace every one of them out of my pocket. So, I paid American Home Shield $100 to patch. My air conditioning and heating went out, and AHS has patched it three times. It went out, and to fix it, they said it would be about $3,000. I said, "Never mind. I'd rather do the cash-out option to see what I can get for it, because I'm replacing it." Which I have, and it was way over that.

I've used American Home Shield for 10 years when I was in California and in the last two years, I've owned a home in Texas. I live in a small town in a rural area and it's about 13 miles to town and I've gotten decent service out here. AHS has been responsive. When something isn't covered, because it does happen, I've always been able to work out with a contractor from them to fix it or to get it replaced. But whenever I've had them out, I've had no issues. I work with people who've had nothing but bad luck with them. But I've not. 90% of the time, I've had good service from them.

The washer and dryer is over 40 years old and American Home Shield chose to put some more pipes on it instead of replacing it. Chris, the tech, was great. He said it will be a sad day when my washer and dryer goes all the way out. We’ve been with AHS since before we even moved into this house and it'd be 29 years in December and the customer service is very poor. The price has gone up and they cover less. They always got a reason why you gotta pay for it. They need to go back to the way that they worked when they were covering and replacing things when they break down instead of finding loopholes as to why you have to pay for it. It’s that bad that I've called the Better Business Bureau twice. And I haven't found another company yet but I'm looking.

The dryer stopped working and American Home Shield sent the mechanic to see what was wrong with it. He thought it was one thing and it wasn't that. But he found out what was broken. The contractor had to order parts twice and come back. The first time they came, it took two weeks to get the part. Once they got it, they called and set up an appointment a week later. They replaced the belt and the board on it. The person made a mistake fixing the wrong part but once they got the part right, they took care of it.

AHS is convenient. Once I put in a claim, it gets answered pretty much right away. My recent claim was for my air conditioner that was not turning on. It was a quick fix. The techs educated me on the condition of my unit.

Having AHS takes the worry off of having to search for a repairman. When something needs repair or needs to be fixed, I know initially, all I have to call is American Home Shield. I had a ceiling fan that has stopped working recently. Beacon Hill Electric came out and fixed that ceiling fan. The techs were absolutely wonderful and very professional. They were there when they said they would be there. Pretty much everything that they said they were gonna do, they did it.

I am currently trying to get AHS to cancel my contract. They sent a technician to my home from Nu Air several times that was unable to fix my dryer. The technician informed me during his last visit that he would have to order more parts. I later received a call from AHS stating the repairs were no longer covered and I would have to pay out of pocket. What am I paying your company monthly for then??? I requested cancellation and was placed on a long hold all to be informed the department that handles cancellations were not available. I made several calls after this one to cancel and got the same thing. I was informed someone would contact me. No one contacted me. This is unacceptable. If a customer is not happy with your services and requests cancellation they should not be given the run around. Beware of this company. Do your research, I sure wish I did. I had to have my bank do a stop payment from my account to AHS. Beware.

AHS is reliable. My first claim with them was the air conditioning. The drain part was clogged up. The tech was good. He fixed it the same day he came out. Then I also have a claim now for the garage door.

My most recent claim with AHS was for a dishwasher. The water didn't wanna drain. Everything was taken care of the same day I submitted a claim. I'd recommended AHS. It's affordable.

The inner workings of a sink needed to be replaced. I reached out to American Home Shield by internet. Their website was easy to navigate. Comfort First came out, and they had to order parts. We've had no issues with it since but it's just one of those things. First, our water heater went out, so we upgraded to a tankless water heater. Then, we started having problems with showerheads and sinks and toilets, the whole nine yards, so they were out here quite a bit over a three-week span. The house is nine years old. The nice thing is all the faucets and everything are MOEN products. MOEN has a lifetime guarantee. So there were two that they would have had to order parts, but I already had the spares from MOEN, so they just used my parts and fixed the issue. AHS is a very valuable product to have in the event that things break around the house. It's nice to know that you've got that peace of mind where if something does, AHS is gonna take care of it.

Our dishwasher wasn't working. The man from Beaches came out and said that we needed a new part for it and ordered that. All of that went fairly smoothly. They came in and repaired it. He started it. It looked like it turned on and he left. Five minutes into the cycle after they had left, it was doing the exact same thing. So, we called back. We're still dealing with it. It's not fixed yet. They called and they are scheduled to come out tomorrow again. I did not enjoy this particular contractor for the dishwasher, but the other ones that have come out have been wonderful.

We had American Home Shield years ago. We loved it. But then the price kept going up. So we tried Choice Warranty but they were horrible. Then we went to Amazon Warranty. They were worse. So we said, "Let's go back to American Home Shield. At least we get decent service." Fortunately, they gave us a better price this time so we're happy. However, they used to respond immediately, and now it's within 48 hours. That's the only complaint I have about them. Our air conditioner claim was fine. We were very happy with the service, both with AHS and with the air conditioner people. Two guys came out the same day and they fixed it immediately. They replaced the capacitor. There had been problems in the past with other things but not the air conditioner.

Every time we need AHS, they do the job. The reps on the phone were very nice. They sounded like they knew what they were doing, trying to help the customers. A-US Air Conditioning of Texas did a good job too. We had a leak in the ceiling in my living room and there was water dripping. When the tech came in, he was very nice. He said there was condensation. He put some black tape in there around the pipe. He was touching the box and said, "I feel there was a little cold in here. I'm gonna put this black tape around to protect the cold air coming out of the box." I said, "Okay." So he put it on and he was checking on the pipe to make sure. He said, "If there is a problem, please call us back." Then we saw that the wall in the ceiling was dry. We don't have problems anymore.

Our most recent claim with American Home Shield was for an ice maker, and very previous to that, we had a water heater problem. Both of the technicians that came out were really good. We had one guy about five years ago, about the ice maker, and he came repeatedly for a long time. That was with American Home Shield also, but we never felt like he fixed it right. We think that it had a continuing problem. I heard that they got rid of that company. This new guy was great.

I don't like paying 60-something dollars a month then having to pay a $100 fee every time techs come out. But their monthly fee is relatively low to cover the home the way they do. Also, the $100 fee is fine because you can lump all these issues that you have in your home altogether. AHS is fast and responsive. Problems are solved efficiently and they cover plenty, which has been significant for me.

Our home warranty policy coverage started 6/2/23. Our A/C unit stopped cooling on 7/25/23. Opened a service request with American Home Shield on 7/26/23 and they dispatched contractor who completed visual inspection of the unit on 7/27/23. A/C tech left invoice stating the condenser coil was leaking Freon and replacement is necessary. Also noted "new policy?" On the invoice which I do not believe should be relevant to our service request. American Home Shield called 7/28/23 to tell me the replacement would not be covered because this was a pre-existing problem with the unit, which they do not cover.

The air conditioner wasn't cooling properly. Water was leaking from the second level to the kitchen ceiling below and we saw the wet spot, and then we knew something was wrong. I contacted American Home Shield by phone. They said someone would be calling me very shortly to set up an appointment to come to the home. They sure did. They committed themselves and came exactly like they said they would. The gentleman was cordial. I watched him put the gauges on and he saw what the problem was and he took care of it and I had no problem since. We're very pleased with the performance of the unit now.

The service with American Home Shield over the years has been up and down. We had our AC go out a couple of summers ago and it took a long time for a technician to come out and properly diagnose the issue. We had to come out of pocket to do it on our own because the vendor was backed up schedule-wise. It was the same thing with the dishwasher. When it went out, the options provided weren't comparable to what we had. They don't replace exactly like what you have which is a bummer. I ended up having to come out of pocket for that as well. Those were not great experiences. But when the garbage disposal went out, it was a quick fix. It was the same with the issue with the refrigerator.

The washing machine dial would not work where you could not select what type of wash you want. It just spun. Also, the ice maker was getting stuck when it tried to dump. So, it was producing very little ice. I called American Home Shield on the phone. I have a yearly prescription with them. They had somebody assigned within just a short period of time. Then they contacted me. All that went very quick and really easy. They've always done real well. I got an email from Home Shield that said what company had been assigned to it and if they would be contacting me. The tech from Hornet was great. Both parts had to be ordered, and it took about a week. Then they scheduled to come back. They replaced a part inside the ice machine that controls the dumping. Everything's working good.