American Home Shield Reviews

A-US Air Conditioning of Texas came out when my air conditioner wasn't blowing cold air. They're great. I like them a lot. There were two technicians that came out, one was tenured and the other was in-training. I appreciated the tenured one trying to teach the newer one. They were also very honest. I don't think they were trying to upsell anything. For this instance and how quickly I could get somebody out, the ease of making a claim was excellent. For peace of mind for covering certain things in your household, American Home Shield is nice to have. I've had two occasions on which I've had to call them. The issues got fixed and they were responsive. But I'm moving away from American Home Shield because the cost and what the policy covers isn't commensurate.

My experience with American Home Shield wasn't good and that's why I left them. I was with them for many years and two years in a row, they tried to screw me. They did too many things that were not right, between the repairs and trying to take money from me when they weren't supposed to. They are very expensive. They gave me a discount but yet they tried to take the money on me after a short time. I had to fight them for it. I was happy until this happened. I'm very upset with them.

The price goes up every year for some reason. But overall, at my age, American Home Shield is a security. Get it. It's not a bad deal. I know exactly what it would cost me because I have a set monthly plan. I know what I pay each month whether I use AHS or not, but I know I would not have a big cost at one time. Sometimes the contractors are fast, sometimes slow as crap. It depends on different things. When I call them, they don't have a time that they would come out. They would wait whenever to get back to me. It would be no big deal. It would be like, "We're gonna get to you when we can, but it's not a big deal." That's my air conditioner. It was out for 10 days. I had to put a window unit and my husband had cancer at the time when that happened. They didn't care. I told them that he's on a CPAP machine and it was a big deal. I had to go out and buy a window unit to put in my bedroom for him.

My claim for the upstairs shower faucet took several appointments. Different guys came out several times. At the end, it was close to three months. I'm not a plumber, but the job wasn't getting done correctly. The upstairs faucet is, so far, working now. They had to replace the whole valve. So far, it's holding up. My American Home Shield coverage is good. It's just the turnaround time wasn't as fast as I expected.

I wasn't happy with Sewer Medic. Their price is ridiculous. I had water coming out from under my house and they said it was a leak. I didn't believe that it was a leak. We were getting so much rain at that time and water was going under my house from the back. It's sloped and it was going to the front. It was a total scam. They got $15,000 out of me. They had even left equipment here and I called and talked to them about that. When they came, they just got out and they were like, "We didn't screw you over." It was weird.

We love Applied Air. They have done several things for our furnace and air conditioners. Having them here is always wonderful but the frustrating part is, sometimes American Home Shield does not let us book them to come out here. I have to contact the company on the side, which I shouldn't be doing since I'm paying American Home Shield to do this for me. Also, instead of doing what is convenient, which is just signing up through the website or even the automated phone call, I have to put in a work order through American Home Shield. I then have to talk to a representative, and they have to cancel the work order then put in Applied Air.

I am not sure how AHS earned 5 stars, but giving them even 1 right now is overrating them!! They used to be quick and efficient but their customer service has severely degraded. They continue to increase the premiums and co-pays each year, with a large increase and reduction of coverages in the most recent renewal. We recently put in a claim for our A/C not working. AHS did assign a contractor quickly, he came out quickly and I received an email from AHS within a couple hours of this appt. Up to this point, all was going well, however here is where the hammer falls!! The email received simply stated my claim was approved but I had a responsibility for uncovered costs. "Click here" to approve your costs...So I clicked their link and was shocked to see that my responsibility was $1065! There was no explanation detailing what this amount covered, I am just supposed to approve and pay!

American Home Shield is awesome. I've had them for 4 years and I have nothing but the best to say about them. I've used them for everything and I just got a new air conditioner last month. However, the new air conditioning unit is not working as good as my old one and that one was 40 years old. This one is not keeping the coolness as the other one did.

The most recent experience with American Home Shield was awesome. But the one prior to that, I was terribly unsatisfied. I had them send a contractor out to fix my air conditioner. The contractor said that they couldn't get to fix the problem. I had to spend $1,200 to turn the air handler around so that they could reach the problem. The second person came out and said, "It's the coil and we can't locate that coil." I had to pay another service fee to allow another contractor to come out and look at the same problem.

The last two times that I have used American Home Shield, I have gotten the runaround. When I used it for a clogged sink in the kitchen, it took forever to get the first maintenance people to come out. They looked at the issue but didn't try to fix it. They said, “It's grease buildup. You need hot hydro jetting services to clean it up.” American Home Shield called me and we were on the phone for a while. They told me they cover it and needed to find a company that offers that service. They searched and searched and I waited and waited with a clogged sink. I couldn't use my sink at all. I was washing dishes outside.

The machine was dripping and the guy came in and replaced the part. He was good, professional, knowledgeable and kept me informed every step of what he was doing. He was on time, did the job and made sure he cleaned up after himself. He also left some information if we needed to call them back. So, everything was great.

Submitting the claim to American Home Shield for the pool was super easy. The contractor came and fixed it. So, it was great. They were well-qualified and did a good job.

If something breaks, I call American Home Shield and they take care of whatever the problem is. My air conditioning wasn't working and AHS sent Thomas Plumbing. The guy serviced the AC and was able to fix it the same day. But the air conditioning needed refrigerant and AHS didn’t cover that. They only covered $10 per unit and the contractor said it cost $180 a pound. AHS didn’t pay what was needed. I was hoping that they cover the repairs. So, I was surprised. I paid about 375 out of pocket and I was upset about that.

Any other time, I call American Home Shield and their contractor comes a day or two. I have had problems with my air conditioning and they came out and got it fixed for me. But this time, my refrigerator is out and we're living out of three coolers. The cooler wet up my floor in my dining room and it's smelly in here now. But the contractor still can't come out until July the 5th. I have called twice to see if American Home Shield can call anyone else to see can they get them to come out. But they said they can't transfer me over to another contractor. I got the kids in the house and I'm buying food and ice, and that's been expensive along with the food at the refrigerator. Nobody's gonna replace any of that and I don't think it's fair I have to wait close to three weeks.

My husband and I were very disappointed with us having to pay 200 out of our pocket for parts of the water heater that American Home Shield didn't cover. That was the second water heater we had replaced in the same bathroom in five years. We didn't understand why we had to pay for parts. There was a line that went to the water heater which my husband and I thought could have been used for the same water heater that they took out. It looked almost identical. I had to pay two service fees for the same water heater, which they should have replaced the first time.

Our air conditioner wasn't turning on and we liked the contractor, Air Service of Palatine, a lot. They fixed it and everything’s great. We've been happy with American Home Shield and it's been worth the money. We can call them when we need them and not have to worry about large bills.

American Home Shield has taken care of stuff that they needed to take care of, but it's only because I pushed them. I've already got money in but I would review all of the different warranty companies and decide. The contractor came out two different times for my dishwasher and I didn’t like the first guy. He said the motor was bad and that he replaced it. But I didn’t see anybody come out and replace the motor. He didn't bring any parts in with him. The second time he came out, he said he would replace the motor and brought out one. I saw him bring it and he took care of the dishwasher. But I was sitting in my office at home one night and I heard something. The machine was running by itself and to get it to stop, I had to take it out of the cabinet and unplug it.

My boiler had a leak in the back. It came out to be one of the valves leaking and a regulator went bad. The service was great. The contractor worked around my schedule. It was very smooth. They replaced the parts. So far, so good.

The sump pump that we had was turning on and the motor was engaged constantly, but it wasn't pumping any water. I submitted a claim to American Home Shield online. Their website was intuitive. I was able to hit the button, submit a claim, and request the service. The service came out within 24 to 48 hours, and I didn't have to do anything else. Contractor was friendly and fixed the problem quickly and professionally. Everything got replaced. Everything's functioning as it should. We hear the sump pump come on. It's a better pump than the one that we had.

American Home Shield's customer service reps are very helpful. I usually reach out to them by phone. For the work order, I use the online system. But if I have to do any follow-up, I usually call. I've been with AHS for two years and I have some good and bad experiences. The bad one was more with some of the providers that they work with as far as the service they provide to the customer. My most recent claim took too long for the process, but I don't think it was Home Shield. It was more of the Cal Valley Appliance.

We had a leak upstairs that affected our drywall on the ceiling downstairs. Then there was an issue where the leak was in the shower and they had to cut the wall. I did an online claim to American Home Shield and the website was very user-friendly. They told me who it had been assigned to, and then they communicated when they would be here. Menaci was good. They were well trained. AHS is convenient. I would recommend it.

When the dishwasher was not working, were multiple callouts for that situation. The little top screen where you kind of select what to do, turn it on and start your washer was blanked out and had no power. So the dishwasher wouldn't run or turn on. I went on American Home Shield's website, punched in "dishwasher," put in the brand, and then submitted it. Within 24 or 48 hours, the contractor called and said, "Hey, we're gonna schedule an appointment to come out and look at the dishwasher." The technician that came out was decent but not great. He fixed it but within a couple of weeks, it blacked out again. So, they had to come out three times to fix the issues.

We've been with American Home Shield for several years and we always renew. They always get us with a good price. They would say, “Oh, for your renewal, it's gonna be $600.” Then I would tell them, “Can we have the same price that we were paying last year?” So, you have to just finagle with them a little bit till they bring down their prices. They can get a little high. When I submit a claim, they immediately get back to me. The last claim we had was for our dryer. The contractor looked at it and had to order a part. The part came in and they installed it. It was very fast and easy. I recommend American Home Shield to everybody. I've had lots of family members that ended up getting it because of our recommendation.

My most recent claim with American Home Shield did not go very well. It took forever to get it done and there was a contractor glitch. The contractors are usually very kind and professional but one of the contractors had quit because they didn't wanna do the work with American Home Shield. I live in Hawaii and they have to get things shipped in but it took a long time to be without the use of the product. It happened another time too. But once they're done, it’s fantastic. The second contractor American Home Shield got for the washer talked to me through the whole procedure and what was wrong. He understood that the other person might have not have done it because it took a lot of time and needed a lot of integral parts to get it back into service.

May's Plumbing recently came out for a stopped up sink. The tech fixed it, and we never had any more problems with it. We've been with American Home Shield for 30 years and sometimes, they are not responsive. When our air conditioner goes out, we needed immediate attention because it's 100 degrees. I understand that they're dealing with contractors. We had an electric cook stove, and that thing gets so hot on the top of it that maybe there's insulation missing. We pay the $100, and somebody has been out a few times in the last nine years, and they never fixed it. Other than that, they're perfect with the heat and air and the other appliances.

Nelson's Pool Service services the neighbor next door's pool. The man that services my pool had said to have Nelson's to come out and look at my filter because that's not a job he can do. I had Nelson's come out and look at it and they said the pool filter housing needed to be replaced. I said something about having a home warranty and they said I needed to contact them because it's probably covered under my pool coverage. They were great. However, I noticed that this last month, my premiums went up quite a bit. My concern is that it's because I filed a claim, that drove my premium up and I don't ever receive any correspondence. If my premium’s going up for some reason, I'm never notified. I'll just see the auto payment. Other than that, I would tell others to use American Home Shield.

We had a claim and the company that American Home Shield sent out, Mohan Inc., blew us off four times. They spent two minutes in our house and after days of blowing us off not showing up at all, they submitted something saying that our issue was not approved. We asked for another company to come and Redwood Mechanical came out. We had a very positive experience with them. They were very quick and reliable. They submitted the work order and everything was fine. But then American Home Shield would not approve the work order. They had approved it and said everything was fine but when they looked at it again, for whatever reason, they were like, "Never mind because Mohan Inc. had already said that it wasn't legitimate." It was really crazy because that was the whole reason we called Redwood Mechanical -- Mohan Inc. was illegitimate. The work has not been completed and nothing has happened. We've submitted all this paperwork and show proof over and over again. It's really disheartening.

There was something clogged in the toilet and Discount couldn't get it straight. They didn't do anything for it. It was horrible. So, we ended up paying American Home Shield for nothing. We had to end up trying to work it out ourselves. We had service people out twice, and both of the times, they had sent some crappy people. I love that you can call them out for anything, but they need to screen some of the people that they send out because some of them don't know what they're doing or just don't wanna do it.

I've had AHS since 2020 when I first bought my house. It's very easy to use, the services have been great, and it's low-cost. It's a good thing to have and I'd recommend it for just about anyone. Recently, I had an electrical short after a thunderstorm on my dryer and Adams Mechanical came out and repaired it on the same day. They were consummate professionals overall.

It's been wonderful with AHS. Any claims I've had with them, they've come in and fixed it. My most recent was for my light switches. DT Electric came in and repaired them. Everything was great. I haven't had any issues with AHS, which is why I kept them.

The customer service with AHS is iffy. Sometimes we get a good customer satisfaction with the communication. But sometimes, their English is broken where you can't understand and you're trying to be patient and it's just not there. They're probably not the best right now because other people that I know have been having problems with American Home Shield. I had a bad experience this last time and that was so difficult. But everybody don't get that bad customer service that I get. I would recommend them but I would tell others to make sure they follow up and take good notes. And I really can't complain because I’m getting my money’s worth.

I like AHS because whatever we say is wrong, they'd send someone out and get it done. All the techs that they've sent out so far are real good and very professional. The HVAC went out and one of the guys that came didn't put the fan on the AC unit that went and it dropped. That was during the summer when it was hot. The only thing that took the longest was the unit would go out on the weekend where we got to wait till the next week for the tech to come out and we still got to wait until the parts come in. Then, the hot water heater was going out and they replaced it. We had to pay for the part that wasn't covered and they did a good job on that. The only thing is I missed the tune-up for the AC for the summertime and the rep said that now I gotta wait for wintertime before they do the tuneup.

I have been dealing with American Home Shield regarding an AC replacement and the entire experience has been horrible. They sent someone out to replace a part and they wanted me to pay $3,000. They sent out another company and I had to pay a fee to get a second opinion. They came out with something totally different so I opted out. I called another company that I felt comfortable with and they explained everything. I ended up having to get a whole new unit and I did the buyback or cashout with American Home Shield. $1,100 is all that they would provide for the cashout for a new unit that cost me about $10,000 and I had it replaced early part of May and to this day, I am still waiting to receive the check for the $1,100. I don't think I would ever renew with them.

I had a really bad experience with American Home Shield. My plan includes coverage of HVAC (air conditioning) but when I filed a claim for a faulty AC (common issue, leaking evaporator coil, 3.5 tons) they provided a ridiculously low-ball coverage amount. These are the facts, I hope people see through the type of company AHS is and don’t fall for their marketing.

When the unit downstairs was not working, I called American Home Shield and they sent out Clifton Heating. The repairman asked if I had water damage on them before. I let him know I did but that was years when that had happened. When I had the water damage at the time, my insurance company came out and did everything. Clifton Heating said that was where the issue was from and that I needed to call my insurance company. They were bouncing me back and forth.

When I turned the switch on, the garbage disposal would not spin around. I was given a six-hour window but the technician didn't even show up until an hour later after that. So when she came, it was not the most pleasant. She looked at the garbage disposal and then, she put her hand at the top and pulled up a Band-Aid. She told me it was the problem. I asked if she was telling me that a Band-Aid caused my garbage disposal to burn out and she said yes.

I normally do the claims online with American Home Shield and the turnaround time is fairly quick. Kelly Brothers installed a new ceiling fan and it took no more than an hour. Everything's fine now. They did a great job.

I put a new bulb in my refrigerator and it didn't work. So, I called American Home Shield and Amtec came out. I paid $100 and all the tech did was jiggle it. It’s been twice that it has happened. Each time, the light bulb wouldn’t come on. But it is working now. Amtec came out as well for the garbage disposal and the plumbing in the downstairs bathroom. The bathroom is fine and I have no more problems with that. But the garbage disposal is leaking and I called the person who came out. They didn’t answer so I texted and the lady said that because it had been over 30 days, I would have to call American Home Shield to get them to come back out. But I am not paying another $100 for them to come back out for something that wasn't done correctly the first time. Every time I use it now, it floods the bottom of my sink on the floor of the inside. So, I've not been using it.

The ice maker would not dispense ice and from there, it went into several different things. My refrigerator hasn't been the same since then. I went through a lot. American Home Shield continuously sent the same people out when I had proof that they did not know what they were doing. It was horrible, and I ended up losing food in my refrigerator. They didn't replace anything when it was clearly their fault. The guy came over and totally dismantled my refrigerator. He said that he had to order a part for the dispenser. He left my whole refrigerator, the digital component with the temperature, and all of that did not work anymore. Before he left, I told him, “I don't understand why you have to leave my refrigerator like this when it wasn't like that when you came.”

The stovetop needed a new circuit board. American Home Shield handled it and got somebody scheduled to come out. It was quick. Once they got the part in, it took a couple of days. Then the repairman came in and installed it. This is the second time I've had this stovetop worked on. The first time, we have a shelf above the stove with some coffee cups and one of them fell down, hit the glass top and shattered it. But American Home Shield wouldn't fix that. They said that was not normal wear and tear. They told me that nobody has ever ever dropped something on the stove. Other that that, it's been a good experience. The monthly payments are cheap and the call-out payment's only 100 bucks, which would be less than if I called somebody else off the street.

I had another company but American Home Shield's offer was interesting. They cover electronics and I hadn't found any other company that does. Even with lightning damage to the TVs, American Home Shield covers that. I was impressed with that part of it. They also gave me free lock changes for when I first moved into the home. That was very impressive too.

American Home Shield is trustworthy. It's been four years that I've had them and I like the ease of knowing they're there for me if I need them. I've had other home warranty services that weren't what they said they were. But so far, I've been impressed with American Home Shield. A contractor recently came to do the AC unit. A contractor also came out to look at my water heater and it was a part that I thought that American Home Shield wouldn't fix but did.

A new repairman came out for the refrigerator. It was ice frozen in one of the lines that prevented the proper freezing and the residue water was constantly a problem. He had the equipment, told me what was wrong, and went to complete the process of resolving the issue. He did so in a proficient and a timely manner. It was an excellent service response. Prior to that, a company came out but did not solve the problem. I was despondent with the response I had with American Home Shield and the guy that came to do the work that wasn't performed. American Home Shield told me if I didn't get the proper service, I had to give them another $100 in order for them to send somebody else out. I brought that up to them and they eventually told me they would not charge me a service fee. That played out very well.

I'm satisfied with AHS and I have told people that I'm glad we have them. We had them initially when we bought our house 13 years ago. We didn't renew it but started it up again 4 years ago. I like knowing that we have someone we can call if something in the house breaks down. We've had several appliance repairs and things that have been taken care of by them. We had claims for the microwave and the refrigerator. Recently, our downstairs heat had stopped working. A gentleman came and checked out the inside unit. He could immediately tell what the problem was and it required him to order a part. He ordered the part and came back a few days later to install it.

When home repairs come along, it's hard to provide funds to get things done all the time. It's easier to pay a small monthly fee and $100 to get something fixed than it is to come out hundreds or thousands of dollars when something goes wrong in the home. It is helpful to know that when something goes wrong in my home that I am able to affordably get it taken care of because I have American Home Shield. They're a great company. Recently, Repair Tech Squad came out for my washing machine. The door wouldn't unlock. They diagnosed the issue and had to order a part to fix it. It took four days for the part to come back. Then we got into scheduling issues, where they would be available to come out, but I had to work. It took about a full week for it to get repaired because we had to find a mutual time that I was available and the company was available as well.

I called AHS for an air conditioner that was not working then the contractor called me and told me when they were coming. They were professional. However, the unit ain't performing. I had this claim open since April. They kept coming then figured out that I needed a whole new unit. Now, I got to come up with 2,500 that should have been covered. It's ridiculous. Also, sometimes you wait a long time to get somebody on the phone and the reps on the phone are not English-speaking. They don't understand what I'm saying and I don't understand what they're saying.

American Home Shield seemed to be one of the better warranty companies. But I wouldn't recommend them to anyone because of the frustration that comes along with dealing with their customer service. They outsource it, so there's a language barrier. Also, AHS is good for some things, but horrible for others. Pertaining to the plumbing issue that I had, I read one thing in the contract, but they tried to tell me that was not what I read. I told them that I didn't have a Whirlpool, that it was a standard bathtub. They put it down as a Whirlpool anyway, which caused even more confusion.

The people American Home Shield had sent out have been good and professional. And there are people I would use outside of AHS. The tech replaced a part on my refrigerator that wouldn't get cold. That went quick.

I've had three claims so far and they all have been smooth. American Home Shield helped me out with each one. I had a refrigerator that went. The freezer stopped working on it. The technician came out and found that there was an error when the warranty technician came out. So, I had to get a factory warranty replacement on it. The tech knew what he was doing. That was a good experience. AHS should continue their good customer service and being able to assist their customers, giving them what they pay for.

I had somebody come for my AC and the first time they came, they told me my stuff was frozen. They opened a breaker and told me to shut it at night and it should work. But it only worked for one cycle. They came back and told me it was just because it was so hot. They came back a third time and told me I needed to replace my unit, but they never did any work. They were only here for five minutes. I got another technician coming now. I did a second opinion and if this works, then I'll be fine with it. American Home Shield is good when you get good technicians.

The pool pump wasn't working and the contractor did an excellent job. They did some electrical testing and took the pump off and put a new pump on. Then, they put the pump back to see and it was the pump. So they got that straight. In the process, one of the pipes came loose so they had to glue it back in. Now, the pump is functioning perfectly like it's supposed to.

One of the two service requests that I did was on a Saturday and AHS immediately responded. I was worried I would have to wait for the weekend but they reached out and sent me the people. So, I am very happy. I requested service from American Home Shield for my roof and it wasn’t difficult because it was not the first time I did it. I just went online, requested a service and paid 150. Then, they sent a technician who fixed the water heater. And I did the same for the roof. The technician came and fixed it but I am a little bit worried. He told me he put some glue but I don’t know how many days the guarantee is. AHS usually sends a company but the technician was more like those people who do personal jobs.

They used to be amazing... but customer service all outsourcing now, poor response times, they categorized issues incorrect I.E you explain issue, what's wrong, they put it down as minimum 1 possible item, or something else, forcing you to pay service fee multiple times service often taking month or longer to complete. Told me something was covered another time, took service fee, then said it was not covered, we never recovered money back. Even though they record the conversations with original agent to verify. If they say it's being passed up for management to review 99.9% chance it gets discarded. They change plans adding and removing covered items regularly.

American Home Shield (AHS) used to be a great home insurance company. While I generally avoid writing negative feedback, I feel compelled to share my recent terrible experience with AHS. Firstly, the quality of customer service has significantly declined. The representatives are unhelpful and often uninformed. There is no immediate escalation available for customers, and each interaction with a representative yields different information, highlighting a lack of knowledge about AHS policies. A couple of months ago, I was ready to leave AHS, but the retention department convinced me to stay by offering a few free services. Unfortunately, I am now facing issues again.

My ac went out on 5/15/2024. It is now 6/28/2024 and they still cannot get this issued fixed. I have gone back and forth between AHS and their vendor. Both blame the other for the reason repairs haven't been completed. I have called and spoken to so many agents and 1 supervisor (as there are never any available!) and I am still getting the run around. My experience has made me never want to deal with them again and I would definitely not recommend them or their warranty!!!!

One of my friends recommended American Home Shield, and I've had it for three years now, but it's a hassle. I only do it because it's cost-effective. Several things have happened. One time when my water heater burst, it took them about three weeks before I got a new water heater in. I had a whole bathroom that was flooded for three weeks. When they tried to get someone to come in to put the new water heater in, I was told that it was gonna cost me $1,300 extra because they were gonna have to put it in my attic and they were gonna have to take down the steps to the attic and then build the steps back up. When I went to talk to someone else about it, they said, "Oh, it doesn't require you to do $1,300."

My most recent claim with American Home Shield was okay. The contractor who came out was friendly enough to come in and do their job. But they could be a little more friendly and maybe a little more helpful. They weren't as engaging with the customer. When I asked them something, they looked at me and said they didn't know but they were working on a similar product to that.

American Home Shield sent JNJ Pools, and the tech was nice. The turnaround time was good.

American Home Shield has been a struggle to deal with but the guy that has been helping us has been great. Our issues with our fridge have not been fixed. So, we're still having the same struggles with it. There's an issue with a piece, and the fridge keeps going out. It turns off on its own. The icing machine has not worked, although the guy from the last company we worked with through Home Shield fixed it. He's great. He's a nice guy. The fridge has not been done though. The first one that we went through was not professional. He was very rude. We requested multiple times for them not to come back to the house. I felt very uncomfortable in the house when he was here. He had to come back twice. The last guy was very nice. He's been very responsive. I feel Home Shield should do more in regards to having to switch vendors. It just hasn't been done.

I was very happy with how American Shield acted quickly. I paid my fee of $125. They gave me an appointment, the guy came out the next day and he looked at my AC. I was surprised. It didn't take him that long to fix. He was good at what he was doing and we talked a little bit and he seemed to know what he was doing. He had a little small business and I like that. My air conditioning has been working fine ever since. I love AHS.

The first time when I had a problem and I called Antech, they got somebody out here. The guy was supposed to be here between 8:00 and 12:00. It was a Saturday, and at 11:30, he was still not here. I wasn't told he was just coming out to do a diagnostic. I thought he was coming out to repair it. You drive a work truck, you come out, and you look at it, and you fix it. I called somewhere close to around noon because he was supposed to be here at noon. Lo and behold, the office closes at noon on Saturday, so I didn't get an answer. I called Antech, and they said, “Oh, well, if he doesn't show up by 5:00…” I was like, “By 5:00? I've been sitting around, waiting for four hours already on a Saturday, waiting for them to show up. I'm not gonna stay here until five o'clock.” I was horrified that they would even expect me to sit around for five more hours to see if somebody would show up.

Our dishwasher was leaking. I reached out to American Home Shield by phone and they called back quickly with a confirmed appointment. When you have a dishwasher that doesn't work, you wanna get it fixed right away. So, I was happy with that. The lady who answered the phone was pleasant. Overall, AHS is great.

Submitting a claim for the AC unit was easy. So far, so good. I try recommending American Home Shield to everybody.

I've had American Home Shield for some years and when I first started out with them, I loved them. From listening to other people, they were the best one. But they have declined over the years. The customer care was much better when it was state side. Sometimes, it's the language barrier and you can become frustrated. When you get frustrated, you ask if you can speak to a senior person. They get a little frustrated because then the call is disconnected. That's not a good thing. You're not getting the issue that you wanna get resolved, resolved.

Comfort Pro came out and took a look at the air conditioning unit, and then tried to tell me that there was physical damage to the unit. I had a second party come out but they did not agree with it. But then American Home Shield still wouldn't cover the repairs. Their customer service was terrible. They've got everything in place to make sure that they don't ever have to replace the air conditioning unit if it goes bad. There are so many things that are not covered. They send their repair people out who are incentivized to find something that would not be covered, that is wrong with it so you have to pay for this.

When I have a problem, American Home Shield tends to get somebody over here to my house within a few days. I've got a claim going on right now because my AC stopped working. They're supposed to be sending somebody over here tomorrow to look at it. I've had Aurora Appliance Repair over here before to repair my drop-down microwave. They replaced the internal power switch. Unfortunately, the thing did the same thing two days later. So they had to send the technician back out here, and he ended up replacing all of the internal switches.

My heat went out back in December and I called American Home Shield. I had to pay them $110 and then they sent somebody out here. They told me it was my thermostat. So they changed my thermostat but my heat still didn't work. It was like pulling teeth to get somebody to come back out here. I had to keep getting in touch with American Home Shield for them to get in touch with whomever they sent. Finally, the tech came out here again but didn't fix the problem and then they didn't come out anymore. So American Home Shield sent another company out. They said the problem was a heat coil or strip and that they had to order it from the manufacturer.

The HVAC experience was pleasant. Foxcroft came out and said there was one piece that needed to be fixed outside on the unit. They replaced it. But the next day, we got a cold snap. I went to turn the switch back over to the furnace. The fan in the furnace wasn't running. So, I had to go three days without heat. But I immediately called AHS and said, "I know I have 30 days from a time somebody coming out to have something looked at again." So, they called Fox and got it set up again. They came back out and replaced whatever it needed. I like them. They were great people.

Horrible. l have been with Home Shield for years. l live in Las Vegas where the temperature currently is 113 and my a/c went out yesterday. The earliest they say a tech rep can come out is Friday night that’s because they only use one company. l got on the phone and called a couple of a/c companies and all say they could be here tonight!! AHS doesn’t want to take care of their customers or they would use somebody else to take care of a long running customer. Possibly on my way out. Pissed in Las Vegas.

American Home Shield has been good. Sometimes it's hard to talk to staff at their call center. There's a language barrier. But they try their best. That would be my only issue.

We put our claim in with American Home Shield, the contractor came out the next day and swapped out our AC compressor for us. They were great. Everything went exactly as I would hope.

SRL Services contacted us and came out for our dryer. American Home Shield works when we need it. So, we recommend it. They raise the price every year though. And most of the time, you don’t speak to anybody from customer service.

Mitchell's Plumbing was able to fix a cracked toilet sink that I had. It was a good experience. There was an issue in terms of the initial contractors that came out and me not being clear on the turnaround for how quickly that needed to occur. But eventually, American Home Shield connected me to the last plumber that I had come in and they were able to take care of everything. For the most part, AHS does a good job of connecting you to helpful contractors. But some of their contractors aren't that great. As for their customer service, some folks were helpful and were able to break down exactly the issue. Whereas others, there were certain things that they probably needed to explain and I would have done things a bit differently in that regard. When I initially started with AHS, the price was lower than what it is now but it's still affordable. And they cover a good number of things at home, some appliances, and things that can go bad.

The last claim I had with American Home Shield went well. But the contractors can come earlier. It’s usually five days before they come once they are assigned. But the interaction is good.

I have contacted AHS three times to request an address update because one digit was incorrect. Each time, customer service assured me that the address would be corrected within 48 hours. However, three months later, the address is still wrong. Having an incorrect address on my property could cause delays or cancellations of services. The incorrect records have already led to such issues, and their failure to follow through makes me feel misled repeatedly.

The contractor took forever to diagnose the problem when I called. They resolved it. But when I called American Home Shield to let them know, they were uncooperative and rude. I told them that I needed someone else that knew the job and the rep told me she wouldn't give me someone else. It was horrible. I've explained to AHS that they need to get customer service reps that are understandable, willing to work with the customer and understand that the customer is there. And without the customers, they wouldn't have a company. But they continue to outsource it to foreign countries that do not understand customer service rules, which I'm fine with but they need to have someone there when I asked to escalate it. They told me there was no one to escalate it to and the lady rudely hung up the phone. We're cancelling.

My experience with American Home Shield has been so-so. Submitting the claim is easy enough to do. But they send out some of the worst people sometimes to try to fix something instead of sending out somebody certified with certain appliances. When they came out to fix my microwave that's over my stove, the guy would not fix it because he said he had to have somebody take it down first. I told him that that was part of his job. But he wouldn't do it and said that they charge 400 extra dollars to take it down. So my microwave was not fixed.

My claim where Sears came out was a good experience. There was a valve on the washer that stopped working and it went smooth and quick. But one of the items on my list of covered items were house fans and ceiling fans and I've got a couple that are not working. I called them and they said they would send somebody but they said there was nobody that could fix these fans and I'd have to go find my own contractor. They couldn't find anybody and they dumped it on me. I called half a dozen electricians that all say they don't do it so I called AHS back and told them to refund my initial house call, which was 100 bucks.

The contractors are professional and polite but eager to just do quick fixes and get out. I have to make multiple calls to get something fixed. The repairman would go for the most obvious thing, order a part, which would take a month to show up. They would fix it and say, "It's fixed," when it's not 100% fixed. They expect me to just settle. I spend 100 bucks a month on American Home Shield plus 100 bucks every time I call on those people, plus whatever other fees there would be, so I would keep harassing them until they get it fixed.

American Home Shield wasn't good. I'm trying to cancel it now. They weren't able to fix my issue. I had to find somebody else to fix it. I'm not paying $47 a month plus a $125 service fee for someone to come and can't fix it.

I did not have any major reimbursement from American Home Shield. There were a couple of instances where I got my fan replaced and had some plumbing work. They always try to find some sort of loophole to not replace the unit but to keep it running when clearly, it is going to not last a few months. So, they always try to not replace the part but try to make it work. And then I have to again call them in, again, a few months to tell them that it broke down. So, that is a little frustrating but they are very responsive and on time.

I'm very happy with American Home Shield's services. Submitting a claim was fast. I had a claim for my hot water heater. The tech called and let me know he was coming. I've been with AHS for quite a while and I don't have any complaints, so I'm satisfied. They're very competent. When you call, they have someone come and contact you, and everything goes smoothly.

It's been pretty good with AHS but this last issue I had was weird. They've come out a couple of times to try to fix my air conditioning unit and now they're saying I need to replace some stuff. The company wants almost $4,000 for that and I don't understand. Why do I gotta spend the money if I'm paying AHS? I'm still going through that process with them but I think they're trying to deny the claim at this point.

I usually call American Home Shield because I use them on a regular basis. They have been attentive. And they set me up to have someone come to my house as soon as possible. AHS would call and give me the information. They give me a confirmation number. And once it's set up, they send me an email saying, “Your people are coming. And here's their number.” They also give me that number on the phone. And the folks would show up. I've usually had good experiences. I have told my relatives that this is a good thing. It's worth it in the long run.

We called American Home Shield and they told us to wait for the company to call us. But there were instances that the company hadn't called and we had to call them. The contractor had to come back out here again because they didn't fix the issue the first time. It would start and stop. So, when we heard the issue, there was no sense in calling the company out and they would hear what we heard. AHS would not replace anything until they used every source that they could possibly use. That's one thing they would not do versus other companies.

American Home Shield sent Piedmont and that was an awful experience. I've been dealing with them for over a year. They misdiagnosed my AC saying that I needed a line set repair. Last year, around June, they came out and they supposedly had fixed my evaporator coil and given me Freon in my unit. Not even two months later, I had no Freon in my unit. I spent almost $2,200 with them. They came out again in April of this year and they told me that I had a line set leak and that they would have to go into my wall and that would cost me about $5000. I wasn't in agreement with that because it hadn't been even less than a year. They were supposed to honor the warranty. They did not.

I have a refrigerator issue and it has taken three contractors. The third contractor wasn't able to fix it either so, it's unresolved at this point. The contractors were fine but they didn't know the nature of the of the job. Also, about half the time it's tough to understand the AHS representative I'm talking to from language issues. I have a tough time clarifying and understanding what they're saying and what I'm trying to put across as well.

Every time I called in was fine but sometimes the technicians they send out are questionable. I had a problem with my refrigerator and the contractor said they were not gonna fix it because the thing had a 10-year warranty. They figured out their way out of it. It was a mess. Then, I had a claim for the AC and the tech who came out was a jerk and didn't wanna diagnose or fix anything. It was a horrible experience with that guy. I called AHS and told them I needed to get a second opinion and another tech came out. He was good and he did his job. I reached out to AHS through the application and the turnaround time was decent. Also, their price is pretty reasonable and they have different programs that you can pick -- like if you wanna have a lower monthly rate with the deductible the higher. All in all, it's been good, although they need to do a better job of filtering their technicians.

South Valley Appliance Repair came out to fix the refrigerator because it was not cooling. They did a really good job and they replaced the coils and the compressor on it. It's working great now. I'm happy with AHS. They have quick turnaround time and they don't leave you waiting forever. It's really good.

Hotshot Appliances came out and the technician was very friendly. But I had called about three times for the same thing and they kept telling me that they replaced the coil around the dishwasher. Then, they did something else and I still had the problem. So they said the appliance is old and I'm gonna have this problem and to try changing my dishwasher pellets. Well, I'm still having the problem. I wasn't happy with that at all. I'm no longer with American Home Shield. Also, their rate was horrible. It started off low, but then it started going up. That was another reason why I left.

After 25 years as a homeowner and landlord, this warranty is the greatest disappointment. The warranty was traded for more than $15,000 of needed repairs. Four out of four calls (so far) have resulted in zero repairs, hours of phone calls, multiple service appointments, and hundreds of out-of-pocket expenses. Customer service is friendly but "does not have the authority" to resolve disputes with service or vendor/contractor failures. There needs to be someone who has the authority to ensure workmanship, timeliness of repair, and completeness of repair. My request to refund the policy to date will not be honored nor will anyone in AHS contact me to discuss the option. Keep your money!

Garage Door opener broke (the springs). They are covered per the contract. Been over 30 days and NOT a single contractor within 100 miles wants to work with AHS so they are forcing me to take a CASH-IN-LIEU offer. The offer is $170 when the CHEAPEST estimate I have is $580. AHS is stating they are only offering to pay for fraction of the cost because they aren't covering labor.

They are helpful until you have a major appliance go out and then they don't want to help you at all. I had an AC Unit go out and needed a new compressor and was 18 years old running on R22 which they didn't make anymore and the technician recommended a replacement, but he told me American Home Shield decided to repair the compressor instead and use the incorrect refrigerant which would most likely damage the coils. I talked to some of their contractors and they said they will always ask "Could it possibly be repair though?" at the end and anything is really repairable to an extent so they have to say yes to that so they don't have to help cover a new system.

American Home Shield fixed the refrigerator under the cabinet and a year later, to the day, I called AHS and told them I was having the same problem. I asked if they could send someone out and they said sure. Then, they called me back and denied the claim. They said they don’t fix it anymore. I told them they should have said that when I called. They said I should have had my contract. But nobody mailed me a new contract to look over. I just continued to pay and they come and fix the problem. I ended up speaking toa a manager several calls later and they refunded me the $125 for the service call, which was nice. But I still have no working refrigerator because to repair it now, any other company wanna charge me $3,000. I use it mainly for just extra refrigerator space because I only have one refrigerator in my home. And now, I'm without one. So, I wasn't crazy that American Home Shield did that but it is what it is. That's how their contract renewed.

When I first got the plan, I needed a stove repair. And this time, there were four different things I needed taken care of. A plumber from Adam's OnTime Plumbing came to the house and took care of each plumbing problem. He was respectful and I would highly recommend him. If I didn't have American Home Shield, I would probably use him as my main plumber. Costs are up everywhere and AHS is competitive. So as much as the price is a little high, when looking at the whole scheme of things, they're affordable at least. Sometimes, I can't get or locate the answer I need from the website. So, I need to call. For most regular little things, it's okay. I've been very pleased with American Home Shield and I signed up for a second year. I've recommended them and purchased a home warranty for my niece as a housewarming present.

The last time, the tech wasn't able to fix the problem on the kitchen faucet sink. There was a drip and he told me what needed to be done. He said he would contact American Home Shield and when he did, they wouldn’t cover it. The experience wasn't good and I was not satisfied. I pay a monthly fee and every time somebody comes out, I understand about paying $100. But it needs to be what needs to be covered and taken care of. It needs to be replaced.

It's very easy to set up an arrangement time for people to come out. I did a claim for my ice maker that went out. The contractor was able to stop the noise that was going on for a few days. They had to order a part, but everything was fixed within a week's time. I wish the service cost is a little less, but the monthly cost is great.

We were given Sears as our vendor, but they did not come in the stipulated time. They came after we left the house. We had to call American Home Shield back and tell them that we were out and they could not go inside and fix things. American Home Shield gave us another person and, somehow, Sears contacted us again and asked, "Are you okay if we could come now?" They came and finished the job. That particular job took more than a month to be resolved. Generally, the experience with American Home Shield has been okay except for the long wait times when I call. They've also increased the price now.

I don't feel that American Home Shield is as good as it used to be. But if I need something for when things go wrong, they help out. Most of the techs that they have sent out have been very helpful and resourceful people. In 20 years, the service calls have gone up $50, but everything has gone up. When I had a hot water heater go out, I asked the plumber if I needed a pressure relief tank. He said I didn't need one. But Teck Contracting came out because it needed one. The repairman was very professional and I was very pleased with his service.

I have had the AHS plan for 1.5 years and the first time I used it was 3 months ago when my AC unit was not working. Now 3 months later, it is still not working correctly. The communications and interactions were horrible that you call them and after being on hold for 20 minutes their agents cannot find out any information, and many times of this same experience for the same 1 AC fixing. And then contractors were supposed to contact me and come out, and then you wait and call and wait and call and nothing gets done. I think their plan and strategy is to make it so difficult for you to do anything that you will just go away and not use them.

This company is fraudulent and so are the pathetic contractors they work with. After four years of the same experience I will be taking the time to submit a company to the Consumer Affairs Department and my Congressman. I honestly do not have the time or energy to write the full experience here. However I can say this: They will not cover anything. A/C contractors work for little pay for AHS and immediately say that the issue is "it needs freon". A closed system does not leak!! So rather than fix the leak, they want to add a sealant and mix for R22. No thank you! The unit froze up 7 months ago and they did add the sealant. It froze again, why? Because there is a leak in the coil. Fortunately I found it frozen rather than coming home to a flooded house.

My MagicPak air conditioner stopped working in my condo, I immediately called American Home Shield and placed a work order, the technician came out, looked over my 15-year-old unit and said it needs to be replaced. It did take about 3 weeks to get the unit delivered and my NCC cost totaled 2100 but overall, that was a bargain to get a brand new unit installed, the installer told me that this was a $9000 unit all day long, my overall experience with American Home Shield is excellent A+.

WORST home warranty company I have ever used. My air conditioner stopped working. I put in a service request. I got assigned to a business that has a one star rating on Yelp and has 44 Better Business Bureau complaints. I called AHS and said I’d like a different company and got assigned to the same company I called again and was told that that is the only company in my service area. I’m certain AHS executives would never allow a company with 44 Better Business Bureau complaints into their home to fix their air conditioner or any other system in their home. But for the consumers using their service that is their only choice.

Roctex Heating fixed an issue we had with our AC unit in one of the rooms. It was not cooling properly. We requested the service online and the contractor was here in about two days. But as far as contacting us and letting us know that it was going to be scheduled and that the contractor would be contacting us, it was within the service level agreements that American Home Shield has. Usually, things are taken care of fairly quickly. AHS is professional and a lot of things are covered. The experience is unique to this situation but if you want general coverage, especially in an older house like this which was built in the 60s, the peace of mind and convenience of parts and breakdowns being covered is very helpful. The price is not overly expensive and it's not a bargain either.

Zero star if I could. This company's business is a joke, if you ever got involve and signed a contract, which would be a total disaster, you would have much headache and frustration but nothing. I had a request to repair a cooktop, it took three months without being able to fix it, the process was such: 1-2 weeks to order parts by AHS after the technician sent a diagnose, it took 2-3 week parts delivered to the technician's possession and made another appointment, but worsen some, the parts were wrong parts; then the circle started over again.

I realized I was still being charged by AHS after canceling my last contract. Customer service said they had no record of me cancelling even though I’d not used their services for over 2 years. Since they didn’t have any record of me canceling, there was no refund given so now I’m out over $800. I’ve been with AHS for years, paid thousands for coverage and in more than 2 years tried to use them for 2 small claims. An under cabinet plumbing leak, AHS would not cover it at all since there was a piece of wood in front of the leak. The second & last time was a microwave that had stopped working. They sent out a technician & he said it was a simple button issue & he need to order the parts. This order took over 3 weeks.

My garbage disposal unit died. I thought it is the most straightforward job, it took them 3 days to schedule a service, and then there has been no updates! Now a week has gone by, and when I call them they say the technician has not provided a diagnosis yet. Garbage disposal units are very cheap, and if they don't follow through on their obligation with this case, I don't think they'll be of any help to me. I'm cancelling my membership and will hire someone to replace it in half a day.

I'm happy with American Home Shield. I've had them for over a year now and I extended the warranty because I like them so much. Their process is easy and they're cool and friendly. Most recently, our water heater decided to die so I had to call them about getting a new water heater. I went online, asked for a plumber, and American Home Shield connected me with a really good plumber. He was able to fix it within a day. It also addressed another issue we were having, which was a propane leak from the water heater. We hit two birds in one stone. He was super nice and helpful. At one point, some of our water wasn't getting hot at certain points in the house. He was able to come back real quick and fix it within 10 minutes.

We bought our first house and American Home Shield was recommended as first time home buyers. Our AC broke within the first year and they do not make replacement parts for it anymore so we were told we needed a new AC. Which is covered under our warranty/contract. That's a lie. They say all parts and components including upgrades are covered but in another section use the word "modifications" won't be covered and then instruct their contractors to send work orders over using these terms and say they need to do "modifications" instead of upgrades so they don't need to pay out fully.

STAY AWAY!!!! Don’t waste your money or your time. They have a third-world country answering their service calls which makes it extremely difficult to communicate with or understand. I had a water heater issue that needed service (same day). They promised a call back in 24/48 hours. We had a service call for a refrigerator malfunction and it’s been 4 months and they still can’t find part or fix it. They are a JOKE! BEWARE!!!!

I would like to express my complete dissatisfaction with the terrible service at American Home Shield. I have been a loyal customer for years with American Home Shield and once something expensive like the water heater or A/C doesn't work they find ANY excuse not to pay. Last month, I reported to American Home Shield that my A/C was not cooling off. American Home Shield sent a third party company called "Complete Air Mechanical Of Central FL" to inspect and fix my home A/C. "Complete Air Mechanical Of Central FL" arrived at my home, make an inspection and took several photographs of the coil and A/C. After the inspection "Complete Air Mechanical Of Central FL" sent a report to American Home Shield that the reason the A/C was not working was due to "Mold or Mildew" in the A/C.

American Home Shield (AHS) is vile. Each time I had a repairman come over through the company, I was told that the repairs weren’t covered under my warranty in the fine print. So, I basically paid AHS a monthly fee, plus a $125 work request, and the actual cost of the repair. My outdoor light was ‘repaired’ as can be seen in the photo attached. Wires were exposed. Just bad and should be illegal to make false promises. Homeowners beware!

It's difficult to put into words what a horrible experience we've had with AHS. We've lived in our home under six months and have unfortunately had several things that needed repair within the house. At first, we thought it was lucky we'd gotten the home warranty, but now it's become nothing more than a headache. Customer service reps all give different (and wrong) answers.

We had two people come with the call for the garage door that didn't operate. The first gentleman came and looked things over. He figured out that the electricity to the front door opener wasn't working sufficiently. He let AHS know then AHS had an electrician come out a day or two later. They fixed it, and the garage door has been working since then.

I've been with AHS for 13 years. They've progressively gotten worse. Their prices increase regularly and the service visits are a joke. I live in Florida and it seems they use the bottom of the barrel contractors whom are aware that if they write up repairs as "not wear and tear" they can attempt to upsell consumers. I've had 4 claims since 2019 and each of the claims resulted in me having to locate corporate executive email addresses for AHS to get the issue resolved. In the end they resolved the issue because all were valid claims. However; it is exhausting having to speak with customer service 4-5 times for each claim, give them the benefit of the doubt to escalate the issue just for the escalation team to call you back and tell you that you are out of luck. Then having to spend X amount of time writing an email to executives and waiting on that response.

The first time I had the issue with the garbage disposal, American Home Shield didn't wanna cover the cost of repairs on it. When the first contractor came out, they said I put something down in there that caused the problem. But I told them I didn't and I had to threaten them that I was gonna cancel the policy. Then they came back and said they would send another contractor out. The second contractor came out and he said it wasn't something that I caused. They resolved the problem and I finally got a replacement for the garbage disposal. Overall, the protection is fine. But I get the feeling that American Home Shield wants you to pay the premiums, but they're hesitant about resolving problems. But I would recommend them because they did bend over backward to resolve the problem.

The ice dispenser of the Thermador fridge was not working properly. The ice kept freezing in the container and ice cubes could not go through the normal channel into the receptacle. The contractor came and they fixed it. It worked for a while but the problem came back and this time, it froze everything up and started liquefying it. Another company came out and said it was not an isolated thing and they had to change the whole thing. It was a major part and they said they would seek approval from Home Shield and see if they would pay for it. Home Shield refused to pay for it and they declined without really giving the specifics other than we were not covered for that type of repair. As a result, we do not operate it and we make our own ice. Other than that, I've used Home Shield's services several times and I was satisfied with it. The people came quickly, fixed the issue, removed the cost, and it got done.

The guys were nice in our recent service. They came in and took care of our plumbing behind our washing machine. We had a clogged pipe and they came back right away and let me know that if anything more was done, they would cover it up to a certain point and then, we would have to come out of pocket with it. But it didn't get that far.

There have been so many phone calls I've had with American Home Shield over the last four years where I can't effectively communicate with somebody because their English is poor or their accent is so thick. It's gotten to the point where I think the company knows about it, because I'll do the little after phone surveys, "On a scale of 1 to 10, could you understand your representative?" The other thing that I've had a really big problem with is the general lack of understanding or experience on basic systems in a home. It's not on their little chart and they don't have any idea what it is. It's like they've never lived in a home or looked around, especially the young ones. The process of submitting a claim over the phone is one of the worst experiences of my day. I know before I even get started that I'm going to be angry and exasperated before I get off the phone.

My most recent claim was for the air conditioning unit and the techs procrastinated and kept patching it up. The last time I called for a service request, American Home Shield said it was due to a power surge and it could not be replaced because they didn't replace units that were due to power surges. But my husband stood outside with the technician to see what was going on and he told him it was the motor and compressor. When the technician reported it back to American Home Shield, it was something different. I explained that to AHS and I called several times. I just canceled it. It was a terrible experience with American Home Shield. They are crooks and the technician works for them and not for the customers. Whatever the technicians or the companies report back to American Home Shield, that's what they go by. So I would never refer American Home Shield to anybody for a home warranty.

Certified Electrical came out for the ceiling fan. It was shot and had to be replaced. They said they had a fan so they brought one in and showed me exactly what they had. But that wasn't what we were looking for so we discounted that. They got ahold of American Home Shield and explained what was going on. AHS did some kind of buyback offer and I accepted that. I purchased my own ceiling fan and Certified Electric is gonna install it for me.

Filing a service request is an excellent experience. I call in and schedule the request and they get back to me with an email or a call to let me know who the contractor is. Usually, I get a text message to let me know who it is and it's less than a few hours by the time they respond. It's a simple process and they're available 24/7 if I wanna contact them. When the contractors come out, they explain what's going on what they need to do.

The last time we had the air conditioner worked on, it took a week to get the service guy to come look at the air conditioner. But they got the parts quickly and the repair was good. The tech was very pleasant, knowledgeable and good. There was some confusion at one point with a refrigerator where the compressor was still under warranty by the manufacturer and it was difficult trying to get the companies to talk to each other and work together. But I don't know if that was more of LG or the AHS rep. Other than that, AHS handled everything very well. I haven't seen any other companies that were offering a better deal and I never had a home insurance-type policy before. But American Home Shield came with the condo and I’ve been happy with it since.

Dissatisfied with this home warranty company. On May 21, 2024, they took $107.99 out of my bank account. Then two days later, they sent me an email stating that my account was past due. I called them and was told that the account was current, and I could ignore the email, "Everything was good." I went to use the company to make a claim but could not use my account. I called them the following Monday May 27 and was told that the $107.99 was what the previous homeowner was being charged. My bill was only supposed to be $72.24. They said that they needed 10 business days to refund the 107.99, but that I still would need to pay the $72.24. I have not received the refund and am now shopping around for another Warranty Company. If you use them watch what they are charging you.

The line to my washing machine drain backed up into my house and caused $27,000 worth of damage. But because it was a drain line, the insurance wouldn't fix it so that was left to me and I called Home Shield. They sent out a gentleman from Plumb Genius but because this was an older house and it did not have a clean-out in the line, he said he couldn't do anything with it. He could charge me almost $600 to put a clean-out in or he could climb up on the roof, but he couldn't do it that day because he's an older guy and couldn't do it by himself. I told him I'm not gonna do them anything then and I had him leave.

The AC fan wasn't kicking on so we filed a claim to AHS and I got the name of the contractor so I could Google research and make sure they were reliable. A tech from Piedmont Mechanical Contractors came out and told me exactly what the problem was and fixed it easy. AHS hasn't been outstanding to me, but they haven't done anything wrong. They do the baseline and I have no problem with that. The only problem I had was when they assigned us the contractor, it took a lot longer for the contractor to get to us. I understand that that's a process and it's not their fault, but I had to reach out. Then, I finally got a text message from the contractor saying that they were gonna schedule something. I would have liked it if this process could have been a little more streamlined.

I had a sink in the garage and it had busted a joint and was squirting water. I turned the water off out by the street to the main flow. And the contractor came out the same day. Once they came, they fixed it on the spot. The plumber took out the bad joint, replaced it and reconnected the pipes. There was one incident with the AC at one time. The company that AHS sent didn't work on my type system, so we had to resubmit everything. The first contractor just looked and didn’t work on it. And the second one replaced the motor for my blower fan.

Before I got AHS, I did my research and saw positive things. Anything that I needed has been right there and anything that could be fixed was fixed. So I haven't had any major issues since I've been with them since 2021. The service is good. They'll call and get it out there quickly. But they can go more for diagnostic.

American Home Shield has a list of contractors and what they tend to do is to get not the A-rated people, but close to A-rated. Sometimes they get the B-rated people. For the plumbing concern that I had, it took two different service calls to get the issue resolved. It was simply a blocked line coming from one of my toilets. Then there was another issue with a faucet. While the faucet was answered and corrected, the bathroom issue took another service call. There was no consideration based on anything because of two or three different things.

When I called in a claim for my dryer and washer a week ago, the repairman came out right away. I called it in on Friday and he came on Saturday. He said the motor was shot, so he needs to order a motor. But it's been horrible with American Home Shield. I called my microwave in in January but didn't get it fixed until four months later. They kept giving me the runaround. It was a hot mess. I was back and forth every other day and every other day, I got a different story from from everybody in the ordering department. One would say that the installer ordered it. The other one would say no, they ordered it. Then they would say it hasn't been ordered. I would wait a couple of days then call the installer. He would say, “No. You're supposed to get it.” I’d call back the ordering department. It was month and a half of back and forth and every time I would call, I'd be there for another half-hour to an hour on the phone.

American Home Shield has gotten better over the years. When we first bought the policy five years ago, I hated it because they didn't back any of the work. We had a dryer that went out, and American Home Shield didn't wanna cover it. After three months, I had to reach out to the regional manager and got him involved because I kept getting story after story. I’d get passed on to somebody else, and there was a different story with each different person. It was very stressful in the very beginning. They outsource the customer service, so they get the people with good customer service skills that read from the script. But American Home Shield still gotta take care of their customers too in order to keep them.

My experience with American Home Shield was terrible. I've had people come out for a couple of different things, and this time, it was for the dishwasher. It wouldn't go on, so I called. A young man came out, and I asked him if he had the little booties to put on his feet, which he didn't. He didn't understand English. Eventually, we were trying to communicate. He put his phone out and wanted me to talk into it, which would translate it. Then he said that he was gonna get a part and bring it back.

American Home Shield's customer service is good, but the contractor they sent over to my house couldn't get my refrigerator fixed on the first time. The fridge was still on. It just wasn't producing ice or water. The contractor came back again with a new computer, so it's working now, but it took over a month for him to get it right.

With American Home Shield, there's no clear direction on really emergencies. I put a claim in and sent the pictures. I had sewage backing up in my downstairs bathroom to the point where I had fecal matter on a third of my first floor. It was a freaking perfect storm. My mom was at my house watching my nine-year-old daughter and her nine-year-old friend while I was out of town. People can't live in that kind of stuff. All that was happening and I was getting ready to board a plane. A lot of time was being missed 'cause my mom was trying to figure things out. She called an emergency plumber and got the stuff fixed. That was $700, and a few hours later, when I got off the plane, everything was fixed.

I had a rusted dishwasher rack that I filed a claim for over 3 months ago. I knew the exact part number that needed to be ordered and provided that to AHS from the start. This is such a long and complicated story that has taken literally months of my time. But here’s the abbreviated version—AHS has sent three different contractors to my home to look at the dishwasher and verify that the rack is rusted, they all agreed with me about the part # that needs to be ordered, and yet I’ve still be sent the wrong racks 4 times now. Despite the complete failure of their system, they refuse to do anything differently and just keep on restarting the same broken process and get the same broken outcomes.

American Home Shield has been great. I had an issue once with a plumber, but that was a long time ago and that was why I dropped the policy for a few years. The plumber pissed me off.

When the contractor called me, I told him that the metal piece was off. He told me he knew what it was and he came out and put the little metal bar on the ice maker. He was only here a couple of minutes. American Home Shield is worth the price. I ain't got a problem with American Home Shield, but when you call them, you can't understand them. They're not clear.

My washing machine wasn't draining properly. American Home Shield sent over a washing machine repairman. The repairman assessed the problem, had to order a new part, got the part delivered, and then came back when it arrived. They expedited it, so it was just a matter of a few days. Everything is fine. The people that American Home Shield contracted with to do the work were very knowledgeable both times. They knew what they were doing. The only thing is that my contract was renewed and I was supposed to get a credit on this next year but they didn't apply it. They were supposed to call me back earlier this week but I haven't heard back from them.

The last claim was the best. But the other people they sent were just terrible people. We had a tech put in a new air conditioner that went out and put new things into our furnace. I had to pay over $1,000 for the new equipment that they put in. The air conditioner ran for that season. But when the season was over, the furnace didn't work. So we tried to call that company, and the insurance also tried to call them but there was no answer. So we had to hire someone else to take care of the heating thing because we had no heat for winter.

American Home Shield is a good service. But if a light goes out all of a sudden, they don't fix light bulbs and certain things. For example, the grommet in the washer and dryer got a bunch of mold on it. So we called them. They sent a technician and I paid them their upfront fee, which is now $100, and then they turn around and told me that they don't cover that part of the washer. So either you cover the washer entirely or you don't cover at all.

As a whole, I'm not pleased with my experience with American Home Shield. Last year when it was time for me to renew, I spoke with a lady. The calls were recorded and she promised me I had two credits, which would be $100 each. When it was time for me to call to use my credit, nobody could find proof of this. I asked them to pull the recorded calls. They acted like they were gonna get back to me but they never did. They acted like they could never find them. So, ultimately, that's why I wanna leave American Home Shield.

I've been waiting to have something done since March. It's the worst experience I've ever had with American Home Shield and I've been with them for about 15 years. The work was simple. I have two sinks in my bathroom. Both of the stoppers were broken and they said that I did it on purpose. They didn't approve it. There were three things I requested. I had a leak in my bathtub and I couldn't do that, so I had them come out. The first company that came out said, that it looked like I had demolished it. I asked for a second opinion and the second company came out and they said it was wear and tear and it should be covered. They submitted the request and I was waiting and waiting and waiting till April the 1st. Then they approved it.

I sent in a claim for the stove and the microwave, and it was handled very well. The technician checked it, but he didn't have the parts right away. We needed to reschedule it for the parts, and then he went and fixed it. So the interaction was very smooth. It was good for me. Overall, the service with American Home Shield is okay. It's top-notch for me, and they are quite attentive with the request. Even when I submitted my claim online, they were able to get back to me right away to schedule someone to be able to check it. So overall, it's pretty amazing work. Customer service is very good as well. But it's a little bit still pricey for me.

My last open case is for the repair of a water heater. This claim happened on 6/7 and it's supposed to be an expedited order but it still has not been resolved and it's now officially been a week. It's due to the contracted vendor they have, which has not been sufficient or satisfactory. What makes it terrible is this happened Thursday night and I put an expedited order in but they couldn't get any vendors out to service the claim until Tuesday. I thought that was not a sufficient timeframe so they canceled that first vendor and they found the second one called GVS Plumbing, who came out on Saturday, which is the closest thing. But now, it's been unending. I told them to let me go back to the first vendor that they had assigned and I will take just anything but that can't be done until this one is finished out. The claim is still open and they can't switch midstream. I've not been happy with this.

Every claim with American Home Shield takes a different turn. When you call American Home Shield, the call is forwarded abroad. They use call centers somewhere abroad. The people who answer the call mainly in the Philippines are very respectful, knowledgeable, and well-trained but they only go by the book. When you take the phone call in the US, you feel there is a different flexibility when you talk to them. These guys abroad are trying to go by the book just like in a sequence. Apart from all that, the fun starts after they place the order.

I had a homeowner's inspection done on my home and I had two wires that needed to be stripped, cleaned, and reconnected in my electrical panel. The repair guy from Silver Strand Electric showed up on time. He stripped the existing wires, which were gonna be very short, so he added a little extra length to the wire. And then, he reconnected it. I've had other issues with American Home Shield that I've not been very happy about. But I didn't have an issue at all with this particular instance with the electrical company.