American Home Shield Reviews

The faucet wasn't working. It had a pinhole in it that got water out and PhD Mechanical came and replaced it. The repair guy was nice and the faucet is working great now. The Realtor gave American Home Shield to us as a gift for buying the house and we’ve had them for a year and a couple of months. They’re easy to deal with.

Brown Air Conditioning’s tech was very professional and got the job done. A couple of items have been fixed twice because I was not happy. The refrigerator was still making a noise so the techs had to come back out but they fixed it. They told me it was also because of the age of the refrigerator. The second repair was because the capacitor on the AC went out again. It went out twice within a year. The surge of power when it comes through may have fried it. The only thing is having to pay the $100. The contractor got it quickly but I gotta wait a long time for them to come. Other than that, Brown did a good job.

I hate AHS. I had a beverage center/wine cooler that quit cooling. When I made a claim with AHS, they said they didn't do wine coolers. But my beverage center would get down to 31 degrees on one section just like a refrigerator while the other section was warmer for the wine. So I told them that it is half refrigerator, half wine cooler. When we'd have parties, I would put cold food on the shelves of the refrigerator part to help hold the overflow of space that we needed.

The reps at American Home Shield try to be helpful on the phone. However, I've not had very good experiences with the contractors that I've interacted with. Most of the time, I find them subpar, very lazy and difficult to work with. I feel American Home Shield gets some of the worst contractors to work with them and I've thought about canceling because of the people that they hire.

Home Shield corporate is okay. But their subsidiaries are not. The companies that they had come out to my house to do repair of work over and over and over again, I don't know who's ordering the equipment or who's doing whatever it is they're supposed to do, but they are not ordered. That's the number one complaint I had. The repairman also said that he used to order all of the items for the piece of equipment he's gonna repair. He would just order it and he replaced them all. But with the current supply chain issues they have, they only send one item at a time. So that they have to troubleshoot one thing, and then go to the next thing, and then go to the next thing. So I still don't have an ice maker.

For the most part, American Home Shield is a reasonable and decent warranty company. But you have to be prepared to do some extensive follow-up with them. There are a couple of issues where the service to have the repair was a bit delayed even after the payment. The deductible was already paid. And that's one of the things I've expressed to them on multiple occasions, that if they would take that deductible, there should be some enforcement on their side to make sure that the repair would take place.

I've changed warranties a few times over the years and American Home Shield finds somebody as soon as possible, although it isn't always possible to do it quickly, but at least they do eventually get it done. I had a dishwasher claim and AHS was prompt and were good at calling me after the request was made. The unit had to eventually be replaced as hard as Ninelives Appliances tried to find parts. Also, the dryer was making noises and they worked on that too.

American Home Shield was very helpful and intuitive. They were very prompt at getting back to me. We do it online, and everything is technology nowadays, but I get an email back with the name of the company that is supposed to contact me, and the companies usually contact me within 24 to 48 hours. It’s sometimes a little tricky for scheduling purposes. The contractor came in, got right to work, talked me through it and helped me with sealing the cover for the pump to make it a bit tighter so things wouldn't get down inside the pump.

Up to a point, I was very satisfied with American Home Shield. They sent out techs for a couple of things and seemed to fix it right away. We paid a certain amount a month, and paid $90 every time we called and a contractor would come out. No big deal. But a few years ago, the monthly price went up by $30 and the every time a contractor came out went up. A year later, both prices went up. So, we called another company, got a price and it was better. I don't know if they do as good a job or not, but I get offended when AHS raised my rate every year.

This is the company I trusted to do my home service should I need it. When I get my claim of down AC submitted, they tried to find every excuse not to pay for my AC or get it repaired. They knew they can't repair or repair will be very costly. After weeks of frustration dealing with the customer service, I went ahead and paid for new AC from my own pocket.

One of two AC units stopped working. The company dispatched did not fix the air. Nearly a month later still having the issue. I called and they quickly dispatched the same company to me. However, that company does not have availability for 48 hours. It's the summer time and nearing 115 degrees daily. Downstairs is approx 90 degrees and upstairs is 95+. AHS said unless I pay another dispatch fee of $125 I had to just wait for 48 hours + for this company to come out. Let's not even think about the fact they literally did NOTHING the last time they were here.. So, now we are expected to wait an additional 2 days in hopes that MAYBE they will fix it?

If I could give 0 stars I would. I am not one to leave reviews typically, but our experience needs to be shared so others do not suffer with this company and their horrendous service. Our fridge went out over a month ago, we have contacted AHS multiple times only to get no help - sometimes not even the courtesy of a call back. When on the phone with the escalation department, the woman I was talking with HUNG UP on me. Now, if I was rude, yelling, cussing, or being disrespectful, I would have understood, but that was absolutely not the case, in fact, I was in literal tears because hundreds of dollars worth of groceries were spoiling and my toddlers (and my pregnant self) needed to have access to refrigerated food. I was repeatedly not helped and given scripted lines over and over.

I file claims by phone and go through the automated system. Most recently, I had a pool pump claim and AHS scheduled ABNation to come out immediately. It took three days for ABNation to really contact and get with us because it goes through their corporate office in Florida. But I'm happy that, when they came out, they actually fixed it. The tech emailed me and told me the time and the day that he would be out. He arrived within that time frame, parked his vehicle, came, said hello, came up, went around to the pump, looked at my pool pump, and fixed it. There's a basket in the pump and that basket got sucked down into the pump to where you couldn't pull it out with your hand. It didn't let the water filter through and come back into the pool for whatever reason why that sucked down.

I recently canceled my deal with American Home Shield. I went with a different company that I think is gonna be a little bit better for me in the long run. I became concerned about American Home Shield has had a huge amount of complaints over the last year or two, and again, a little worried about it. I didn't feel good with them. But any time I had any repairs done, they were done quickly and done well. Their pricing schedule was reasonable too, but they continually had rate increases. From the time that I started with them till I had canceled with them recently, my monthly premiums just about doubled.

I've been with AHS for 26 years and over the years, they've replaced my washing machines twice and my water heater three times, and replaced my air conditioner too. I’m pleased with them. Recently, techs fixed the leak that was underneath the sink. They told me when they'd be here and they were here when they told me. We were here waiting for them and it was a good experience.

AHS is better than a lot of people that I’d heard about and whenever I request for something to get fixed, the service is pretty quick and easy. For instance, when the pilot went out on the heater, they had somebody out here in less than two days to fix it. The tech was good and I ain’t had a problem with the heater since.

Our pool pump wasn't running correctly and it was barely even going. American Home Shield scheduled us to be with Emerald Pools, and Emerald Pools, no-called-no-showed on me twice. I let American Home Shield know and they said that they contacted Emerald Pools. They said that they attempted to get ahold of me and they blamed American Home Shield for what happened. Their rep said that they tried to set up an appointment with me, but American Home Shield had given them the wrong information and they had no way to get ahold of me.

I've had American Home Shield for a while, and I like their website 'cause it lists everything down. Their price is right at 70 as well. It recently went up, but they also started adding a lot of new features, so I gotta look into what those are. Besides that, it's easy to submit claims. I just go online, and in the process of submitting it, it tells me who the person is gonna be and they'll reach out to me and schedule or I can call them. So far, all the people that came out have been nice. My last claim was for a leaking tub and Wade Plumbing changed the fixtures on it.

Considering the service and the response, American Home Shield is good. However, I had a few issues they didn't cover much, and I've noticed that they raised prices too high. I'm thinking of canceling right now. My last claim was for my heater, and it never got resolved. It was the same guy that came every time. He changed this, changed that on the unit, and then finally said, "It could be the duct because it's not big enough and that's why it's making it to shut down." I was told it was gonna be 2,000 to repair it, and I figured I can't afford it right now, so I might as well leave it like that now that the summer came. I'll deal with it when winter comes.

I go online and put in a claim, and as far as appliances are concerned, I am pleased with American Home Shield. On the other hand, when my air conditioning unit went out, I had to go outside and pay to have my HVAC unit outside replaced. I was displeased about that. I thought they covered air conditioning units, but when I went back and read the policy, it doesn't cover the ones outside. Still, I would recommend American Home Shield compared to some of the others. I've been in other programs, and I prefer American Home Shield to some of the other ones. The process that I go through is easier, and American Home Shield sticks to their word.

I was with American Home Shield for five years and their prices started going up every single year where it's almost tripled in price. They've always treated me well but the fee started from $69 a month and went up to $130 a month, which was ridiculous. I had a claim when the AC wasn't cooling and when they did get a guy to come look at it, they sent out a guy that didn't know what he was doing. It was just a valve that needed to be flipped over and that guy tried to sell me a completely brand new unit that I did not need. Also, the customer service reps are hard to understand and when you try to speak, they keep on talking like they have to finish whatever they have to say completely. I am with a different company now.

I called American Home Shield yesterday and they sent somebody to check my air conditioner, but they did not do anything on it. He said it was only the filters, and then he left. He did not even put the filters. So, I called American Home Shield back today. She said they wanna send somebody to check again like a recall. They wanna come back again and check. So, I like that. The lady I spoke to was so nice.

I've been unhappy because I tried to cancel a service well in advance -- a week before it, and I could not cancel it. It was super difficult. I called and they said I have to cancel it with GE. I did and GE still came out and American Home Shield still charged me. It was so much work. I had to call and try to get a refund to explain that it was never serviced. The two companies just don't talk to each other where I'm like it's not even worth my $75 to spend any more time on this. I don't like customer service like that. But I like that I can go online and request service pretty quickly. Usually, they get somebody out here pretty quickly to resolve the issue.

I’ve had American Home Shield for three years and I haven't called them that much but they're always there. Having them is very easy and I don't have to go around trying to find some labor man or whoever could do it and they do a good job. Also, they seem to have good workers. They're very polite and they tell you kind of what they're gonna be doing.

My dishwasher was not draining so I contacted AHS and they sent someone out here to fix it. It took weeks for them to come out and they told me that there was a special part that they needed to order. The tech came with the part and installed it, but my dishwasher is still not draining. I feel like reaching back out to AHS might just be a waste of time because it took weeks for the person to come out to do it in the first place and when they did come to do it, I had to pay them 120, which I understand that I have to pay a fee.

I wasn't real impressed with the company that came out for my last claim. I've had issues with that heater and I've had a half a dozen calls and the heating element keeps going out on it. The last guy upgraded the heating element to a more expensive part but it went out again and he was really rude. He said that my heater is too dirty and that's what keeps making the heater go out. But he was really disgusted and really irritated that he was out there doing the job. He was not very professional.

Submitting the claim for our light switches was a smooth process. The contractor explained what the problem was and it got fixed. Overall, we're getting good service from American Home Shield.

We've been having a horrible experience with AHS lately. We had a claim for our fridge and our washer. AHS contractors came and evaluated a couple of the items and told us that there's nothing they can do. They got paid and I had to hire someone externally who just told me that the fix was really easy and it was less than $60 to fix it.

All American Plumbing came in and did their job. The contractors that American Home Shield sent out were fine and I didn't have any issues with any of them.

The connections American Home Shield had with companies for household-type problems were resolved quickly, effectively and efficiently. I had a plumbing issue in the house and they sent somebody out on a timely basis. The plumber came in and resolved the issue right away. It was very good experience. I just had some refrigerator issues and this is the only time that I was very disappointed. Living here in the middle of the desert and being without my refrigerator for over a month was bad and not acceptable. It was because of scheduling. I was told that the compressor was coming from outside and then, only specific people are qualified to install the compressor that has new technical things involved.

I noticed the pool was not getting clear and I put in a claim. American Home Shield sent someone out and they assessed the problem. We needed a new pool pump and we got a new one. They fulfilled their obligation according to our contract and they have very good technicians. AHS does a good job and I'm very happy with them. I'm fully a proponent of getting them for anybody who has an 8-year-old home. They may not use it for several years but at some point, AHS is gonna come through for them. We just sold our house and American Home Shield was so good that we transferred the ownership over to the new owners.

The contractor for the dryer was very good. They had trouble when the part that was sent to me was damaged in transit so it took two months to get everything finished because they had to resend the part. But they fixed it and it's been a couple of months. And so far, the dryer is working fine. I had an issue with American Home Shield before that with some electrical work I tried to get done and it was a huge problem. The electricity went out in a part of my house and the person that AHS was going to send was supposed to be an electrician. When he called me, he was someone I know personally through the grapevine. I went to school with him and he is not a certified electrician. He's a con man with several fraud cases against him open in our area. I called AHS back and I spoke to people who were not American and they said all their contractors are electricians and I said this man was not one. They kept saying he was and I said no.

We signed up for AHS to protect a property that we rent. On the first time of making a claim, AHS denied coverage for a myriad of reasons, and were evasive on discussion of the contract terms. AHS even insinuated bad faith on our part. Furthermore, it is even difficult to cancel the policy; I tried this just now based on our poor experience, and was told that only one particular representative who previously talked with us can cancel the policy, and that we simply have to wait for them to call us back. I would strongly advise anyone to not do business with AHS.

It's always $100 if we call but AHS is good. Two years ago, a technician fixed the ceiling fan because it was not running and until now, it's still good. Most recently, DNG Appliance came out for our washing machine and fixed it pretty quick.

My significant other talked me into American Home Shield. I said it was a gimmick and that every time we file a claim, there'd be a problem. But I'm completely wrong. It has been amazing. It takes five minutes to file the claim and within 10 minutes, I have a text from the service person that's gonna be coming to the house. Every service person that they've sent here have been polite and professional. I'm super pleased.

My most recent claim was for a dishwasher and Alpha Appliances came out. But one of the things the tech said he fixed was not fixed and it happened twice already. I haven't contacted AHS because I don't wanna pay the $100.

I had American Home Shield once before for a home and I was really thrilled with it. This time, I don't know whether it's because I live in a smaller town, but I don't think the contractors that they've sent have been up to par with what they used to send. I have a hot water heater that's leaking and needs to be replaced but the door is too small to get it out. American Home Shield said I have to get a carpenter and I have to pay for it because that's modification. I paid $225 to get somebody to come in and open that up big enough so that the plumber could fix it. I told the rep last Friday that the carpenter was coming today and I really needed my hot water heater changed out so I wouldn't have to stress about it anymore.

I like setting up the claim online because nobody speaks English at American Home Shield. Their customer service is based somewhere offshore. My experience with them is a hit or miss and I feel like AHS does everything they possibly can to keep from replacing, which I guess is what they're supposed to do, but it's still very frustrating. Our swimming pool pump went out and they sent a guy out to fix it but he didn't fix it. My husband ended up fixing it and I went through the wringer with them to get my deductible back. But Lampkin's who came out when our air conditioner quit working is great. They can come out here any time they want.

We started out renting the home and we've personally had it for five years now but we've been in it for 13 years or so and the owner had AHS and we kept it. We've used them at least once a year since we've been here and a couple of times, we got a bad apple. But most recently, we had A-1 Construction come out for the AC and they had to put some Freon in. After that, everything worked well. Also, AHS covered some of the cost.

Beware and do not purchase American Home Shield (AHS). They will deny large claim such as HVAC. I am extremely dissatisfied with their handling of my claim and the subsequent refusal to cover the costs as stipulated in the contract. I contacted American Home Shield to file a claim for the malfunction of my HVAC system. Despite fulfilling all required procedures and providing necessary documentation, my claim was denied. This denial is not only unjust but also goes against the terms outlined in my service agreement with AHS. The contract explicitly covers HVAC repairs, and there were no valid grounds for the denial. This constitutes a breach of contract and a deceptive business practice.

My experience with AHS has been fine. I had a disposal issue recently and submitting a claim for it was easy. I used their online submission.

My wife called in a claim for a garage door and AHS sent somebody. The tech fixed it pretty quickly. Since the repair, it's been fine.

I've been with AHS for nine years and I always recommend them. Recently, the techs came out for the washer and the dryer.

The AC kept going out and Air Connection came out. After they had been out three times, American Home Shield finally sent someone else. The last time someone came out, the person properly diagnosed the problem. Customer service was always positive with AHS though the price is a different story. Still, I’d tell people to go with them.

The AC system's coil was leaking. I made a claim with AHS and they reacted pretty quickly. The tech came out to evaluate the problem within a few days and I waited for the approval. Then they sent somebody else out and had it fixed. And then they had somebody from the city come and do an inspection. Everything went well and the techs from Austin Heating and Cooling were great. The refrigerator has been performing well since the repair, but I spent 2,400 out of pocket. I have the top tier policy of AHS and I thought I was supposed to be all the way covered. But there are certain things that they don't cover like inspections and ductwork. Also, I always have to call and talk to somebody because trying to do the online thing is not good.

The temperature of my refrigerator went down on it. Then, I had a dishwasher that wasn't cleaning. I submitted my claims with AHS by phone and the process wasn't that bad. Then they sent me an email letting me know when the techs would be here and they were here pretty quickly. The techs said that they had to order some parts and hopefully, they'll come back and do what they say they're going to do. I like having the security that comes with my AHS warranty and I recommended it to a couple of family members.

Our AC wasn't turning on or cooling. I opened the portal and reported the issue to AHS. It was fairly easy to do, then I got the name and phone number of the assigned contractor, Island Breeze HVAC. Once they reached out, I was able to look into it more and I was able to find an address for the place and any information I needed from there. Since the repair, everything has been perfectly fine. I recommended AHS to my best friend who recently bought a house. I told her how much of a lifesaver it is and that it has saved us a few thousand dollars. With AHS, I don't have to stress about repairs and things that could go wrong because it's easier to get things fixed.

AHS does a pretty good job but it's a mixed bag of tricks with them, depending on the appliance involved in a claim. I recently submitted claims for my refrigerator and dishwasher, then someone was out pretty quickly. They got my fridge fixed, but they ordered parts for my dishwasher and my dishwasher still isn't fixed. That was in April then I got a notification that the parts came in over a month ago. But I've not heard anything from the service company.

I had one claim with AHS and it was easy to submit it. It was for the inside of the toilet and when the guy came out, he said he didn't have the parts. He said he'd be back the next day and we set up a specific time because I had an appointment. But he showed up early and before I was enroute to my appointment. So I was trying to get ahold of him and it was very difficult. I had to jump through hoops to get ahold of him and his company. I eventually got through to them and told them the situation. And he came back later that afternoon and fixed the problem. But I was not impressed with him. I gave them the scoop as to what was the problem and I thought they would carry the needed parts when they came out.

Before my husband passed away last year, AHS sent out techs for the washing machine and they repaired it. After my husband passed, I needed to utilize the services again and the techs came out twice. But AHS went up on the fee which I was not familiar with. It was $75 and it went up to $100. Other than that, I've had no problem with them and they've been a great help to me. I have a direct deposit coming out of my account in order to utilize their services and aside from the monthly fee, I have to pay them a deductible for the techs to come out. Then I have to pay them again once the service is done. But the service is needed, so I keep it. Here in Houston, we just experienced a hurricane and I'm glad I have the service if I need it.

We've had AHS for a few years and we've been pleased with most of everything. For my recent claim, they've honored my request to use Same Day Air. We used them once before and we wanted to stay with the same company that came in April. But I was disappointed with the techs who came out for our garage door problem. The company that AHS chose to send out never gave us any information when or how they were coming. Then, we finally heard something, but they didn't come. So I won't know until Monday if the fault lies on the company or American Home Shield. Some companies don't want to work with AHS because they don't get paid enough for what they're doing and I understand that. I'm just grateful that we have anything to help us with the cost of the things that break down.

AHS is very reactive. As soon as you make your claim, it goes in and the service person gets back with you within the timeframe that's designated, usually earlier. Then they schedule you as quick as they can, understanding the emergency situation such as an air conditioning going out in a 100 and something degrees. This happened to me recently where I had a frozen line on my AC and it was not getting cool. I submitted a claim with AHS on their website then the technician from Air Design came out very quickly. He identified the issue, which had something to do with the compressor, and he fixed it in 15 minutes. We haven't had any issues since then.

I've been well pleased with American Home Shield up to a point. But I'm disappointed with them. It took them forever to find a contractor to start with. Most reputable contractors don't want anything to do with them. They start with (and I fell for this one time), “You go ahead and get somebody, and we'll reimburse you.” But I know how that works. They would then say, "We can't cover that so we're not gonna reimburse you.” If they can't find somebody within five days, they'll start that nonsense with you. People fall for that, but I won't.

A repairman came out the first time within the next day and looked at the dishwasher that wouldn't drain. He had to order a part and the part came quickly. He got it done in three hours. However, we still got an issue with our air conditioning unit and we had so much trouble with American Home Shield. The guy they sent ruined my unit and did all kinds of sabotage. I tried to tell American Home Shield but they kept sending them. I'm not thrilled with that and that's cost us a lot of money. We ended up paying out of pocket and getting a new air conditioning unit, and I've been trying to get a reimbursement. But in general purposes, it is what it is. We still got them and use them.

American Home Shield is efficient and quick to get people out here. They listen to me and send good people. My hot water heater burst and was flooding my house. Alpha Plumbing came and was 100% amazing. They replaced it and I couldn't ask for more.

It was easy submitting a claim for the dishwasher. A contractor came within a few days and fixed the issue. They were professional and knowledgeable. I was disappointed the price went up, but everything's going up.

My son was in military and he rented his house out. He got American Home Shield to protect the stuff that go on there so he wouldn't have to come and do it himself. He told me it was a good idea to get American Home Shield. I thought it would be good for me if something goes wrong in the house and it's hard to get someone to come out and fix it. I know if I call American Home Shield, I get somebody to come out and do it for me. When I call them, I don't have to wait. I have good service. If I have a problem with the people that they send, they get back in touch with them. I had that problem with Sears. The girl that works there told me she was gonna check it out, make my appointment, see what was going on, and she did. They get the job done.

When I call American Home Shield, their representative helps me out. Recently, my air conditioner was not blowing cool air. The contractor who came out was very good. However, if I have some emergency and I need a technician urgently, they don't come right away. Also, they don't do anything. They come, check, and say they are not able to fix the issue. For my unit upstairs, the coils were too dirty. They weren't able to open that. They always find an excuse. I'm not satisfied with any kind of the professionals like this. They are only looking for the easiest, regular way. If the regular way fails, they say they can't fix it. They cannot think about the hard way or some other smart way. Sometimes I need to call a local technician to fix that because they can do whatever I want.

American Home Shield is a good company as far as the people that they send out. Most of the time, we're don't have an issue with anybody except the last one. When the dryer wouldn't close, the contractor had to order a part. However, it took a long time for them to get it. It was more than two weeks. Also, the part that they put on came off again. We just went ahead and bought a new dryer because the part that they ordered was plastic and it was much longer. It didn't even stay long.

American Home Shield is good when it comes to appliances. Unless you have a relationship with a repairman that's good, having American Home Shield is like having a relationship with a repairman that you can call on and pay the copay that lets you have a service call and have somebody that knows what they're doing fix the appliance. But I would not recommend them for plumbing or AC. When a contractor came out for an AC repair, they told me they could not fix it, but they would not replace it either. If they'd fix it, I'd have to pay an exorbitant amount of money. I ended up replacing the AC, which was very expensive. American Home Shield didn't keep their word about replacing it. It felt like I was nickel-and-dimed. When it comes to the AC and the plumbing, there are a lot of small things and it's so complicated that it isn't worth the time.

I would tell others to use American Home Shield. They're legit. The user interface for their website is straightforward. The turnaround time is 48 to 72 hours. It depends on when the request goes in because weekends are a thing. Recently, Performance Mechanical came out to address our shower. It wasn't draining properly. The plumber looked at it, went to his truck to grab a thing and it was fine.

When the unit upstairs went out, the repairman replaced the capacitor. He was very thorough. I've been with American Home Shield since 2021 and I would recommend them. They have a quick response and turnaround time. During the winter or the summer, their contractors will come out and get your units ready for the wintertime or the summertime. I have two units. One is free and I have to pay for the other one. But it'd be nice if it was both the wintertime or the summertime. Also when they schedule somebody to come, sometimes the time spans are a long time. The morning time span is 8:00 to 12:00 and the next time span is 12:00 to 5:00.

When my mom purchased her home, the person she bought the home from purchased American Home Shield for her so I made sure that was a part of my deal when I came over. It's cost-efficient. I paid for it outright about a month ago so I wouldn't have to worry about anything. I like American Home Shield and care for it and care to use it in the future. It's a safety net, especially for homeowners who exhaust all their funds purchasing the home and don't have room for repairs. American Home Shield gives you comfort in knowing that you pay a deductible and someone will come out and be able to fix the things that are going wrong. A month ago, a plumber came when one of the pipes under in the cabinet area was leaking. He went to Ace Hardware to get the part then came back. However, I'm having the same issue again.

I am extremely frustrated with the poor communication and service from American Home Shield (AHS). We requested repairs for our microwave and dishwasher, and AHS assigned ACT Appliances for the job. During the first visit, the technician performed a small test, claimed the microwave was not broken, and evaluated the dishwasher, stating he needed to order parts. However, after he left, we tried to use the microwave and found it was still broken. On his second visit, he attempted to fix the dishwasher and assured us it was repaired. However, the dishwasher could not complete a full cycle. We called ACT back to inform them that the dishwasher was still broken.

AHS is a scam, the most unethical, incompetent company I have encountered. DO NOT purchase a warranty for them. I have been without a refrigerator and freezer for a month, they sent out a technician four times. It is unrepairable. They refuse to replace it even though they tell me I am eligible for repair - claiming they haven’t received the report from Sears And can’t do anything without the technician recommendation. They say they will call Sears and follow up. They promise supervisor will escalate. This is the rhetoric that they keep repeating yet they take no action. They promised to call back, they do not, they promise it’s resolved. It is not - they repeat the same thing over and over again no matter how many times you call how many people you speak to. Although occasionally they make up another excuse or reason why they can’t process the replacement.

Don't waste your money buying their policy. They nickel and dime you when it comes to coverage. I just had a water heater replaced and they are charging me $1664. This is for permit upgrades (new EQ bracing), and added overflow tank, and a new shut off valve. They said the shutoff valve was broken ($250.). I called AHS and they said the broken valve is not covered because it is a modification. I tried to argue and was denied. Also they use cheap water heater they buy in bulk at a discount.

It has taken 4 months to finalize a refrigerator repair. AHS used A&E Solutions for the repair. They in turn used Sears. Worst experience ever. We have received over 70 emails concerning parts ordered, parts canceled, appts, appts cancelled. I get an email that the part is in but when the technician arrives he has no idea about a part and in reality there isn't a part. Request local businesses.

American Home Shield is without a doubt the worst company I've ever done "business" with. Don't fall for the "reviews" on their website. I've been a paying account holder for over 3 years never submitted a service request. Our hot water tank started leaking on June 10th fairly small leak. I submitted a request for service. The first service rep cancelled. I was not notified by AHS. I had to call AHS. The next appointment was June 17th. The plumber came out and said the tank needs to be replaced. Okay, few days go by and I hear nothing from them, when I call they say: "We need a 2nd opinion", fine! They send another tech and I take another day off from work. The tech confirms the water tank needs to be replaced. Days go by I hear nothing, so I call again they said someone would get back to me. They never called back.

They don't properly vet their technicians, nor do they hold them to any sort of service standard. Plumber no showed again and they refuse to take any action, so apparently it's okay to have the consumer take off work multiple times to get work done. They refuse to assign my ticket to another company to complete the work. I own 3 homes and all have AHS, or should I say HAD. I will be transferring all to another vendor.

My plan started at $99/MO with a $75 copay/service request. Every year it goes up. I'm now paying $230/MO with $125 copay/service request. I never complained about the cost because they repaired or replaced everything that needed it. Did I really save any money? If I added all the monthly payments and the copays, maybe not. But it saved me from having to fork out the cost if a new appliance all at once. But not anymore. On May 18th my a/c unit in my attic leaked onto the ceiling in my office. It's now July 10th. The AHS a/c contractor determined that the secondary overflow pan needed to be replaced. The a/c portion of my contract states that all parts and components of the permanent a/c unit are covered. American Home Shield states the secondary overflow pan is not permanently attached so they won't cover the repair.

I placed a service request for my upstairs air conditioner. The contractor that they sent out fixed the downstairs one instead. Actually, they replaced the downstairs one. I was not home, and family members were telling them to do the upstairs, but they still did the downstairs. I didn't find out that they replaced the downstairs unit until I got home. The downstairs unit wasn't in perfect shape but it was still functioning. The upstairs unit does not work at all. When I asked AHS to get the contractors to at least come back out and look at the upstairs unit without charging another service fee, they refused. When I asked to speak to a manager, they would not allow it. So, I am out of $14,000 for an air conditioning unit that I did not plan to buy. My plan was to either fix or replace only the upstairs. Now I have to pay a new service fee and still pay for the upstairs one to be fixed or replaced.

Attention American Home Shield customers! I believe AHS is engaging in fraudulent business practices. As a long-time customer paying roughly $70 per month for a warranty with a $125 service fee visit, I experienced a frustrating situation in May 2024. My first-floor AC unit wasn't cooling properly, so I contacted AHS and paid the $125 service fee. They arranged for FRESH AIR SERVICES LLC to visit. After several days, they diagnosed a leak in the AC evaporator coil and said they would order the parts through AHS.

I have AHS policies on three homes. If you live in a town with several plumbers, electricians, etc., it may work out well for you. When their system works it is pretty nice. You just report an issue online and they find a contractor and send them out. When AHS "cannot" find a contractor, it is up to you but they still charge you the deductible (mine is $125/occurrence). You then have to find a contractor (using the same internet search that they have), have the contractor call AHS and get authorization, and eventually AHS should send you a check to cover what you paid the contractor. Most recently I had a water heater issue at one house and it took over 2 months for AHS to reimburse me. You do all the work, still pay them a deductible, and wait (over 2 months in my case) to be reimbursed. They expect you to pay them immediately via credit card, however they reimburse you with a paper check sent through the US mail.

Contractor (SWAT Plumbing, Ft. Worth)/AHS wanted $4241.20 AFTER insurance to replace contact hot water heater. I am in the county in Texas and codes are not required, but the old unit was installed to code. Only 3 hose connections, 2 vent connections and 4 screws had to be removed to remove old unit from wall but contractor (through AHS) wanted $1147 to replace heater (despite replacement insurance) AND $1167 for vent modifications!!!! I bought a $67 vent pipe to maintain code installation and family did the work in just hours. Contractor quote was even more outrageous on an old house/not to code tank hot water heater replacement (which we also did ourselves). Must be a contractor/AHS cash cow as no problems on simple stand-alone appliance replacements (refrigerator, washer, garbage disposal). I canceled my contracts and wonder how many people without other options have been taken advantage of by these crooks!

We have been waiting for this company to fix our AC for a MONTH!!! We are experiencing hazardous weather conditions with temperatures in the upper 90s and AHS simply doesn’t have the capacity or willingness to solve this problem. They subcontract small businesses to provide repair services that don’t show up or are not responsive at all. It is impossible to get another contractor involved due to their “policy” putting our health in jeopardy and causing major disruption to our lives not to mention expenses! STAY AWAY FROM THIS COMPANY!

Made a claim on friday because AC broke down and had over 95 degrees and humidity. PC will not expedite because they said an emergency is 105 Degrees which I thought it was ridiculous. I spoke with the technician on saturday and he said he won't schedule anything until Monday. AHS said they only have 1 service provider for AC in the Charlotte area and therefore I have to wait until Monday to schedule something for who knows what day. They were very quick to charge me the service fee tho. I wonder how many day will the CEO of the company will tolerate his house being at 95 degrees with humidity..I can promise he does not use American Home Shield for how super insanely slow they are....

The company at its core is a scam. You pay for months and years and as soon as you need to use the service they dispute and drag their feet on any claim. Avoid at all costs, you would be better suited to put the monthly premium away and deal with issues from savings. If your refrigerator or air conditioner unit breaks, are you really willing to sit and wait weeks for their *possible* resolution?

Hated this company. They slowly increased me yearly contract in 3 years. My last $74.99/ with a $125 service charge for repair calls… Takes 3 days to get a appt scheduled. They sent some extremely crappy technicians which has serious bad reviews. Make sure you cancel 30 days prior to contract ending otherwise they will renew with a price increase. Extremely difficult to cancel. I had to call 3 separate times and long conversation only to call back 2 days later and still had not canceled contract!!!! I won’t use them again. I decided to go with a different company. Hopeful I’ll have better success.

It's pretty easy to submit claims to American Home Shield. But there’s a language barrier. I find it to be very easy to just file the claim online. When you call in and speak with the representatives, sometimes they do not understand the concept of what you're trying to get over to them as far as trying to explain the situation. I explained exactly what my AC unit was and what my unit looked like. What made me upset about that particular situation was that I was pretty straightforward and honest with them on describing over the telephone what my unit looked like, and they told me that it was covered under my warranty. But when the CasMech Heating showed up, they told me that they don't work on this type of unit. There was nothing I could do. They just turned around and left.

I filed a request a couple of times to American Home Shield. Everything has been pretty good. Everything is quick. They respond fairly quickly once I put the request in. When I had a issue with my refrigerator not really cooling, I put in a request through the online portal and then they called me within 24 hours. Within three days, somebody came out. The contractor diagnosed the problem within less than 15 minutes and ordered the part for the refrigerator. Then within seven days, they came back out and put the part in for the refrigerator. During that time, I was getting text messages stating that, "We ordered the part. Your part has come in. Somebody's gonna come out.” Also, they called at least 30 minutes before they got here to let us know that they were on the way. They were really on the ball.

I carried a warranty with AHS for 10 years because I owned homes with aging AC systems. I’m 99% certain that I never made a claim that required more than my deductible to fix until now. My AC went out 9 days ago and it is July in Kansas which means the humidity is basically the same as the outside temperature. I have called several times each day and they are still unable to give me a timeline of when it will be fixed. The temperature is an actual health risk right now, so I’ve had to vacate my home and the humidity is murdering my hardwood floors and home office equipment. They won’t even let you talk to a supervisor when you ask. Just put you on hold for three minutes and then tell you the supervisors are too busy. You’re better off saving the monthly premium and handling equipment problems yourself.

I reported a broken AC on June 19th and still do not have working AC. I am in Phoenix area where the temperature has been 110 on average for the past 30 days, yesterday up to 119 in our neighborhood, this week expected to be 115-116 degrees. This is unsafe and unhealthy (I have had multiple asthma attacks and my husband - in his 70's - has experienced lethargy and headaches). In addition, because of the high temps in the house for weeks now, we have lost pantry food, medication that has gotten too hot, and good wine. We have had to find somewhere else to sleep, and as a 100% remote worker, I have struggled to keep my cool working each day in the ridiculous heat of the house. The average temp inside our house has been 95 degrees for 2 weeks now. When talking to AHS customer service team multiple times, I have been told it is an inconvenience and nothing they can do to speed it up.

I usually call American Home Shield for my claims, and the customer service people have been very good. I'm very happy with them. Recently, I had a hood over the stove that didn't work. It’s a very old hood, and it was not fixed. They couldn't replace it either, so they gave me a check in order for me to try to figure it out. AHS handled it well.

Awful. Created a service request to have my AC fixed. A month and four visits later and nothing has been done to fix my issue. It is currently summer in California. The inside of my home is over 100 degrees. Once the temperature exceeds 100 degrees the thermostat just reads "HI." They have no sense of urgency, nor do they seem to understand the severity of the issue. Customer service representatives are useless. Worst insurance company I've ever dealt with. Completely unacceptable.

I have three houses I have American Home Shield on. I like that it gives me a sense of security that I know I have something out there that I can just call up and my issue can be taken care of. I had an AC that didn't work. I just told them what the problem was and what unit I had for the AC, and I asked when they can get somebody out. AC Rescue reached back to me within 24 hours and they came out the following day. I wasn't there myself, but they repaired the problem and fixed it. I suggest that everybody should get American Home Shield's coverage. It's a cheap insurance. They should go ahead and get it. ACs and heating units cost a lot of money and that could save you a great deal of financial headaches.

My last thing I did with American Home Shield, I wasn't pleased because from my understanding when I read the policy, it looked like it was covered in the contract, but they said it was not. I didn't agree with it. I had a gas line replaced. I had to come out of pocket. AHS did not cover anything. But the service has been okay. The techs have been great. Three years ago, the AC's condenser kept grounding out. The contractor had to do upgrades to the evaporator coil. We had to wait on the part. But once it part came in, they came right on out, were a couple of hours in a day, and fixed it. They were nice guys.

My last claim was for a microwave that was catching on fire. The tech replaced a plate on the side and it worked fine. I was pleased because it's a $1,100 microwave.

The last time I used American Home Shield, they were okay. It was a clothes dryer claim and it took a while to get it done, but they tried real hard and they did their part. But the repair man didn't quite get it done properly and for about a week after he fixed it, it was bad again. We replaced the dryer.

American Home Shield has been keeping up my other appliances good. If I have a choice of leaving them to go to someone else, I would stay with them and recommend them to others instead. It got tough during the COVID season and because of the lack of materials or parts and appliances. There was a big shortage. So, it took two and a half years for me to get my microwave. But we got that straightened out a few months ago.

I didn't like that American Home Shield gives 30 days to do a call back. But within that 30 days, I didn't notice that there was an issue. When I called them back, it was two months later. And that was only because my AC blew hot air. I decided to go up in the attic and try to see what was going on. That was when I realized that the duct had come off. When I called to let AHS know, “You gotta send them out ‘cause they didn't seal it correctly and they missed the whole side of it and it pulled off,” they told me I had to pay another fee to bring somebody else. I said, “No. You need to get the person that worked on it to come back and complete it.” It's not natural wear and tear because it has been less than 90 days. They just didn't seal one side of it and it came off.

The last claim had to do with some leaking pipes. I called American Home Shield because the policy says that they cover leaks and pipes. When the contractor that came out saw it, they said that I had to repipe the entire house. He believed there were leaks in the main pipe that went underneath the house, and because of that, he couldn't complete all the work. But there were leaks that were accessible, and they didn't address those, so I ended up canceling the service. AHS didn't uphold the policy of making any repairs to the pipes that leaked. AHS tried to resolve it by offering to send another contractor to see if that would be a differing opinion. But each time, I would have to sit there and wait around for four hours. People work. They don't just sit home, waiting for them to come around. And oftentimes, they cancel.

American Home Shield's agents are very professional on the phone. But the biggest difficulty is understanding them. It's hard to communicate. They don't know our area. So, they would send someone from Phoenix to do something up here, which could be an hour and a half away when we have plumbers right here. The people from Phoenix were frustrated because it's a long drive, and it's way out of their wheelhouse to come up here to see us. But they were always professional.

I have used their service several times. I've had claims for the fridge, air condition, fridge, and oven and it was all done in a timely manner. The techs have been all professional and they've done a good job. The service is good because, if I had to do it any other way, it would have cost me several hundred more bucks.

The first experience, six months ago, was the heater. American Home Shield fixed it. When one of the items fails, the insurance would help me to cover the most expensive items. The lady came out with some codes, and I had to pay $900 for the heater. I said, "Lady, I'm paying more." I paid for the heater. And the guy did the repair. So, I paid $1,000. She came out with those bunch of things. I said, "It doesn't make sense to me." But I went over it. The second one was the AC. I said, "That's it. No more." I'm very disappointed with what happened.

I requested service to repair my central air conditioner. AHS assigned a local company to come out to service both of my units. After the first visit, the tech indicated that both units were repaired but two weeks later they had to respond to the same issue. After three trips and a second opinion I had to come out of my pocket $4000 dollars. Overall AHS is expensive, slow to respond to request and no regard for their customers. I would not recommend AHS for your home warranty service.

American Home Shield is too damn expensive. I had a problem with a dial on my oven, and somebody came to fix it. And I have continued to have issues. There's something wrong with the dial. It needs to be replaced. I'm hesitant to call AHS again because every time I call them, it costs me $100 on top of the very expensive premium that I pay them monthly. I would advise others to try to find somewhere less expensive for the same services. AHS has consistently raised my monthly premium since I started with them. It's now up to $100 a month, which is ridiculous.

Plymwr Plumbing canceled on me less than 24 hours multiple times. I put in a complaint through American Home Shield, and then, all of a sudden, they were dedicated to getting here on time. My experience with American Home Shield has been smooth outside of the hired company being flaky.

Recently, American Home Shield sent DNG Appliances out. They had to replace a washing machine. I already told my sister about AHS. She's on it, too.

My claim with American Home Shield is still ongoing. I'm just a little disappointed because my air conditioning went out yesterday and no one can come look at it until Friday. So, I don't know if they can fix it that day or if they will have to order parts. Other than that, I had other experiences and the warranty has been helpful.

When I called American Home Shield, my air conditioner wasn't working. It wasn't pumping out cool air. The mechanic came in and told me that they needed a new part. He told me that the program that I'm in with Home Shield covered it. And then, they called me back and the woman told me they were sending me someone out to fix it. Two days later, they came and fixed it. The guy showed me the piece that was needed and it was done. He went and looked at my air conditioner upstairs. He searched everything. I found nothing wrong with him. He was pleasant and thorough.

Valley Appliance came out for my dryer. The door hinge had broken. The techs were great. They were quick and efficient and got the job done. I've told all my kids that they need to get American Home Shield on their houses. We love them, they're amazing, and they've worked with us very well.

AHS raises their contract price and their service call price every year and the majority of their providers (at least in my area) are notorious for no calling and no showing after they schedule a broad 8am to 5pm service window constantly forcing you to miss work to get anything repaired. Their customer service is god awful and they refuse to do anything to reimburse you for all the lost work time trying to get the simplest repairs done. I would say stay away from them at all costs.

I've had a couple of things done thru AHS and everything's been pretty decent for the most part. My aeration system and a couple of valves have been replaced on the house. All of the techs have been pretty good and I received service from them within 24 to 48 hours of filing my claim. There was one time when it took a little longer, but that was because of the situation in getting them the aeration pump. Other than that, I wish the deductible is lower, but the price is well worth it when things have all worked out.

I had a hot water heater leak. I made a claim by phone with AHS and the turnaround time was 24 hours.

The icemaker on my refrigerator quit. I called AHS and told them what was wrong. They sent somebody out who fixed it. The techs were also very polite and professional.

North Pole came out for my fridge that wasn't cooling anything or making ice. They were awful. They told me they were putting a compressor into my refrigerator. They were there for 20 minutes and once American Home Shield sent out Sears to come look at their work, they never replaced the compressor. They didn't even do anything. Sears let me know that to replace a compressor it takes two to three hours to complete. North Pole was a fraud. I had another claim come and they declined me as a customer like it was my fault. After dealing with it for three months, American Home Shield cut me a check. But the turnaround time to get this resolved was horrible. It was three months of fighting and calling them almost every day.

It's difficult with American Home Shield. Whenever I had a hot water heater to go out, it took three to four days for them to send a service tech out. Then it took two to three weeks for them to determine what they were gonna do with the hot water heater. Then they came back and told me that it wasn't covered because there was rust on the hot water heater. My hot water heater is inside my house. I had to have another tech come out so that they could assess it. It took them another week out. They finally fixed it but with my hot water heater being electric, I had to get an electrician in order for them to put the wires back into the hot water heater so that the wires are not exposed.

Turner Electric & Lighting came out for the light in my doorway and the Ring doorbell. It wasn't coming on. I changed the bulb, and the bulb came on, but it went off the next day. When I called American Home Shield, I got a person on the line. They gave me a choice to go online, but I chose to talk to someone. She was knowledgeable of what I was trying to complete on this project. When the repairman came, I told him about the light and the bell. He replaced something with the doorbell. He put the bulb in and it came on but two days later, it came off. I called American Home Shield and they got him back. I explained what was happening to him. He took out the whole housing system of the light bulb and repaired it. When he put it back in there, it worked, and it's still working.

It's cheaper to keep American Home Shield and the last couple of times I've used them, they've been good. The man that they sent out recently was great. He fixed my faucet. But before then, it wasn't very good. The contractors that they pick are terrible. They don't do anything for you. A Water Solution came out one time and they were awful. I told the technician I didn't want him in my house. American Home Shield refused to send a different company out or reimburse me the money.

We had American Home Shield for 10 years and cancelled a month and a half ago. Their rates were going up and they were way too high for us. It started out $50 a month with a $100 co-pay and it's gradually gone up. It's $130 a month for us. We're paying more a month than our co-pay is. With my last claim, the contractor was great, but my experience was awful. I was without the appliance for 40-something days. When they finally got it installed, the delivery personnel damaged it. I went ahead and accepted the product because where it was going, it was not gonna be seen. Lowe's also took $400 off. But I didn't notice another part that was damaged that needs to be replaced. It's still not completed.

Worst experience with AHS. I had issues with an AC unit and have repeatedly been asked to wait*. I called on 6/21 and just today, 7/1, received a cash-in-lieu offer of $274 to repair a unit that is 15-years old and the contracting company recommended to upgrade/replace. By the way, the repair would take 1-2 weeks per the contracting company. Complete disregard for customers (95F+ temperatures - house reached 98F).

American Home Shield said they would get somebody out as soon as possible and they did. The repairman had called me and wanted to know what was going on with my microwave. I told him and he asked if I could send him a picture of what happened. I sent him a picture, and he knew immediately what it was. He ordered the part before he even came out. That worked out well. He came out as soon as the part came in, which was sooner than he and I expected. I've been very happy with American Home Shield. I've had it for several years and so far, I've not had any bad experiences.

I wanted to make sure that I had protection on my rental property to be a good landlord and also make sure that I can address any problems that popped up with the house. I’ve been with American Home Shield for about four years and I’m very satisfied. When I put in a claim, they send out a text message and an email to let me know the company that will come and that they will call me or send me a text message. Then, the company will reach out and tell me who’s showing up and the day and time. It gives me a chance to let my tenants know that somebody's gonna be showing up to resolve the issue. The last time, the AC was not working properly and Texas Best Heating came out.

We have a Thermador column and the compressor kept going out so, it wouldn't cool our refrigerator. The compressor was replaced probably four times and it would work for about a month, and then it would start making a bad grinding noise. Another company came out and they said the same thing and replaced it. Then, the same company came out and said they couldn't replace it. So I asked American Home Shield to send Best Appliance. They came out and said that someone had previously cracked the case. The service was amazing. It was just unfortunately a bad refrigerator. We had to get a new one and AHS reimbursed us money to buy a new refrigerator. I wish we would've done it sooner because AHS wasted a lot of money on a product that probably was never gonna get fixed.

Our realtor got American Home Shield for us the first year, then we got it again. We've been really happy with them so far. They've been out a couple times on different things on our house. Recently, we had a service request for a refrigerator. The service people took it apart, cleaned it out and got it working again. They were very professional.

So far, American Home Shield has been good. They have been nice. The last claim I had was for a washer that stopped working, and someone came out fast. I'm satisfied. The only thing that I noticed was they increased my insurance, and they didn't give me any option. That's something that I need to call back to the billing department 'cause they didn't even call to let me know they were gonna increase the insurance. I don't know if that's gonna work for me 'cause I have my budget. It's decreasing due to the many things that have been happening.

I had an AC claim and the person that American Home Shield sent out determined that I needed a new AC. It was determined that it was caused by a power outage. The original guy they sent out said the same thing and then there was an inspector to make sure that it was caused by the power outage and they determined that it was. The contractor gave an estimate and said that AHS is gonna put so much money towards it and that I would have to do the rest. I'm still waiting on the decision from American Home Shield as to how much they're gonna contribute. There's a lot of wait-and-see, but I guess it takes time. The only problem that I ever had with American Home Shield was when they couldn't find the serial number on my stove, so they couldn't do anything for it. I had to pay the fee, but I got nothing for it because they couldn't fix the stove.

The tech restarted the AC or separated the wires and it worked. The last one was a dishwasher. After three times, American Home Shield finally replaced it.

I'm happy with American Home Shield and others should have it. The only thing is I've been with them for several years now and a couple of instances, I file a claim then when someone comes in, they tell me it is not covered. Before they dispatch someone, a quick call or a quick description of what is happening to tell me if it's covered or not would be ideal. It can be like, "Click one of these and if anything other than those, it's not covered." I file a claim, wait four or five days for whomever contractor is gonna come to the house, and when they come, they say it's not covered. Couldn't someone have told me and save me the deductible?

The repairman fixed the garage door that wouldn't open or close. If you hit it, it would just make noise. Now, everything works good. We've had American Home Shield for at least 9 years on and off. We've had some issues with them that weren't the greatest but I don't think it was their fault. We had an issue with our AC unit and they kept us in a repeat pattern of sending the same people out over and over again, even though we already told them they couldn't fix it. That was an annoyance. There was a communication issue there and that could have been done better. But other than that, American Home Shield is a good company to have. They do what they're supposed to do and it's a good peace of mind. Typically, we get somebody out in a reasonable amount of time to fix whatever the issue is.

Submitting claims with American Home Shield has been good. It took months to get one of the issues resolved. But when it was fixed, it was good.

I started in 1998 with American Home Shield and they were good. It was given to us with the first home I owned. So, I've kept it for every home I've owned since then. They were a lot better then than they are today. Recently, I told them my refrigerator wasn't working. But it wasn't out. They told me what was wrong with it. It had to do with the circuit board. The tech told me, “It would take such and such months to do this and I have to have your refrigerator for so long.” And they would try to repair it. I have a GE product. I said, “I don't want any product that's not a GE product going in there.” But they don't make the part anymore. So, AHS replaced my refrigerator. They said I could either buy one through them or they would give me money towards the refrigerator. So, I did and bought my own.

A-US Air Conditioning of Texas came out when my air conditioner wasn't blowing cold air. They're great. I like them a lot. There were two technicians that came out, one was tenured and the other was in-training. I appreciated the tenured one trying to teach the newer one. They were also very honest. I don't think they were trying to upsell anything. For this instance and how quickly I could get somebody out, the ease of making a claim was excellent. For peace of mind for covering certain things in your household, American Home Shield is nice to have. I've had two occasions on which I've had to call them. The issues got fixed and they were responsive. But I'm moving away from American Home Shield because the cost and what the policy covers isn't commensurate.

My experience with American Home Shield wasn't good and that's why I left them. I was with them for many years and two years in a row, they tried to screw me. They did too many things that were not right, between the repairs and trying to take money from me when they weren't supposed to. They are very expensive. They gave me a discount but yet they tried to take the money on me after a short time. I had to fight them for it. I was happy until this happened. I'm very upset with them.

The price goes up every year for some reason. But overall, at my age, American Home Shield is a security. Get it. It's not a bad deal. I know exactly what it would cost me because I have a set monthly plan. I know what I pay each month whether I use AHS or not, but I know I would not have a big cost at one time. Sometimes the contractors are fast, sometimes slow as crap. It depends on different things. When I call them, they don't have a time that they would come out. They would wait whenever to get back to me. It would be no big deal. It would be like, "We're gonna get to you when we can, but it's not a big deal." That's my air conditioner. It was out for 10 days. I had to put a window unit and my husband had cancer at the time when that happened. They didn't care. I told them that he's on a CPAP machine and it was a big deal. I had to go out and buy a window unit to put in my bedroom for him.

My claim for the upstairs shower faucet took several appointments. Different guys came out several times. At the end, it was close to three months. I'm not a plumber, but the job wasn't getting done correctly. The upstairs faucet is, so far, working now. They had to replace the whole valve. So far, it's holding up. My American Home Shield coverage is good. It's just the turnaround time wasn't as fast as I expected.

I wasn't happy with Sewer Medic. Their price is ridiculous. I had water coming out from under my house and they said it was a leak. I didn't believe that it was a leak. We were getting so much rain at that time and water was going under my house from the back. It's sloped and it was going to the front. It was a total scam. They got $15,000 out of me. They had even left equipment here and I called and talked to them about that. When they came, they just got out and they were like, "We didn't screw you over." It was weird.

We love Applied Air. They have done several things for our furnace and air conditioners. Having them here is always wonderful but the frustrating part is, sometimes American Home Shield does not let us book them to come out here. I have to contact the company on the side, which I shouldn't be doing since I'm paying American Home Shield to do this for me. Also, instead of doing what is convenient, which is just signing up through the website or even the automated phone call, I have to put in a work order through American Home Shield. I then have to talk to a representative, and they have to cancel the work order then put in Applied Air.

I am not sure how AHS earned 5 stars, but giving them even 1 right now is overrating them!! They used to be quick and efficient but their customer service has severely degraded. They continue to increase the premiums and co-pays each year, with a large increase and reduction of coverages in the most recent renewal. We recently put in a claim for our A/C not working. AHS did assign a contractor quickly, he came out quickly and I received an email from AHS within a couple hours of this appt. Up to this point, all was going well, however here is where the hammer falls!! The email received simply stated my claim was approved but I had a responsibility for uncovered costs. "Click here" to approve your costs...So I clicked their link and was shocked to see that my responsibility was $1065! There was no explanation detailing what this amount covered, I am just supposed to approve and pay!

American Home Shield is awesome. I've had them for 4 years and I have nothing but the best to say about them. I've used them for everything and I just got a new air conditioner last month. However, the new air conditioning unit is not working as good as my old one and that one was 40 years old. This one is not keeping the coolness as the other one did.

The most recent experience with American Home Shield was awesome. But the one prior to that, I was terribly unsatisfied. I had them send a contractor out to fix my air conditioner. The contractor said that they couldn't get to fix the problem. I had to spend $1,200 to turn the air handler around so that they could reach the problem. The second person came out and said, "It's the coil and we can't locate that coil." I had to pay another service fee to allow another contractor to come out and look at the same problem.

The last two times that I have used American Home Shield, I have gotten the runaround. When I used it for a clogged sink in the kitchen, it took forever to get the first maintenance people to come out. They looked at the issue but didn't try to fix it. They said, “It's grease buildup. You need hot hydro jetting services to clean it up.” American Home Shield called me and we were on the phone for a while. They told me they cover it and needed to find a company that offers that service. They searched and searched and I waited and waited with a clogged sink. I couldn't use my sink at all. I was washing dishes outside.

The machine was dripping and the guy came in and replaced the part. He was good, professional, knowledgeable and kept me informed every step of what he was doing. He was on time, did the job and made sure he cleaned up after himself. He also left some information if we needed to call them back. So, everything was great.

Submitting the claim to American Home Shield for the pool was super easy. The contractor came and fixed it. So, it was great. They were well-qualified and did a good job.

If something breaks, I call American Home Shield and they take care of whatever the problem is. My air conditioning wasn't working and AHS sent Thomas Plumbing. The guy serviced the AC and was able to fix it the same day. But the air conditioning needed refrigerant and AHS didn’t cover that. They only covered $10 per unit and the contractor said it cost $180 a pound. AHS didn’t pay what was needed. I was hoping that they cover the repairs. So, I was surprised. I paid about 375 out of pocket and I was upset about that.

Any other time, I call American Home Shield and their contractor comes a day or two. I have had problems with my air conditioning and they came out and got it fixed for me. But this time, my refrigerator is out and we're living out of three coolers. The cooler wet up my floor in my dining room and it's smelly in here now. But the contractor still can't come out until July the 5th. I have called twice to see if American Home Shield can call anyone else to see can they get them to come out. But they said they can't transfer me over to another contractor. I got the kids in the house and I'm buying food and ice, and that's been expensive along with the food at the refrigerator. Nobody's gonna replace any of that and I don't think it's fair I have to wait close to three weeks.

My husband and I were very disappointed with us having to pay 200 out of our pocket for parts of the water heater that American Home Shield didn't cover. That was the second water heater we had replaced in the same bathroom in five years. We didn't understand why we had to pay for parts. There was a line that went to the water heater which my husband and I thought could have been used for the same water heater that they took out. It looked almost identical. I had to pay two service fees for the same water heater, which they should have replaced the first time.

Our air conditioner wasn't turning on and we liked the contractor, Air Service of Palatine, a lot. They fixed it and everything’s great. We've been happy with American Home Shield and it's been worth the money. We can call them when we need them and not have to worry about large bills.

American Home Shield has taken care of stuff that they needed to take care of, but it's only because I pushed them. I've already got money in but I would review all of the different warranty companies and decide. The contractor came out two different times for my dishwasher and I didn’t like the first guy. He said the motor was bad and that he replaced it. But I didn’t see anybody come out and replace the motor. He didn't bring any parts in with him. The second time he came out, he said he would replace the motor and brought out one. I saw him bring it and he took care of the dishwasher. But I was sitting in my office at home one night and I heard something. The machine was running by itself and to get it to stop, I had to take it out of the cabinet and unplug it.

My boiler had a leak in the back. It came out to be one of the valves leaking and a regulator went bad. The service was great. The contractor worked around my schedule. It was very smooth. They replaced the parts. So far, so good.

The sump pump that we had was turning on and the motor was engaged constantly, but it wasn't pumping any water. I submitted a claim to American Home Shield online. Their website was intuitive. I was able to hit the button, submit a claim, and request the service. The service came out within 24 to 48 hours, and I didn't have to do anything else. Contractor was friendly and fixed the problem quickly and professionally. Everything got replaced. Everything's functioning as it should. We hear the sump pump come on. It's a better pump than the one that we had.

American Home Shield's customer service reps are very helpful. I usually reach out to them by phone. For the work order, I use the online system. But if I have to do any follow-up, I usually call. I've been with AHS for two years and I have some good and bad experiences. The bad one was more with some of the providers that they work with as far as the service they provide to the customer. My most recent claim took too long for the process, but I don't think it was Home Shield. It was more of the Cal Valley Appliance.

We had a leak upstairs that affected our drywall on the ceiling downstairs. Then there was an issue where the leak was in the shower and they had to cut the wall. I did an online claim to American Home Shield and the website was very user-friendly. They told me who it had been assigned to, and then they communicated when they would be here. Menaci was good. They were well trained. AHS is convenient. I would recommend it.

When the dishwasher was not working, were multiple callouts for that situation. The little top screen where you kind of select what to do, turn it on and start your washer was blanked out and had no power. So the dishwasher wouldn't run or turn on. I went on American Home Shield's website, punched in "dishwasher," put in the brand, and then submitted it. Within 24 or 48 hours, the contractor called and said, "Hey, we're gonna schedule an appointment to come out and look at the dishwasher." The technician that came out was decent but not great. He fixed it but within a couple of weeks, it blacked out again. So, they had to come out three times to fix the issues.

We've been with American Home Shield for several years and we always renew. They always get us with a good price. They would say, “Oh, for your renewal, it's gonna be $600.” Then I would tell them, “Can we have the same price that we were paying last year?” So, you have to just finagle with them a little bit till they bring down their prices. They can get a little high. When I submit a claim, they immediately get back to me. The last claim we had was for our dryer. The contractor looked at it and had to order a part. The part came in and they installed it. It was very fast and easy. I recommend American Home Shield to everybody. I've had lots of family members that ended up getting it because of our recommendation.

My most recent claim with American Home Shield did not go very well. It took forever to get it done and there was a contractor glitch. The contractors are usually very kind and professional but one of the contractors had quit because they didn't wanna do the work with American Home Shield. I live in Hawaii and they have to get things shipped in but it took a long time to be without the use of the product. It happened another time too. But once they're done, it’s fantastic. The second contractor American Home Shield got for the washer talked to me through the whole procedure and what was wrong. He understood that the other person might have not have done it because it took a lot of time and needed a lot of integral parts to get it back into service.