American Home Shield Reviews

AHS put a new compressor in my AC about a year or two ago and I had to pay for a certain amount of pounds of Freon. Then, I recently called them to get an AC problem done and they told me that they weren't gonna fix it because I recently just had it fixed. They had me confused about that and the rep was gonna override it like that. The technician came out and said I was gonna probably need a compressor. I told him they had just put the current one and he said they didn't put in brand-new parts. He put in another capacitor, which he had on his truck. It took him 15 minutes and he was on his way. The AC has been good after the repair.

I'm glad I have the insurance. I really appreciate it. My washer broke and I was expecting it to be fixed because I thought that was the best thing to do. But when I heard that it didn't have a way to be fixed, then I realized how nice it is to have home insurance. AHS provided me with the allowance to buy a new one and everything was great. The price has been increasing a little but the way they help you when you need it the most compensates. It is worth it.

DO NOT sign up for this company. They are affiliated with repair services where the technicians extort money from women in their homes when they are alone with them. They say it’s not covered unless you pay cash. The other problem is they doublecharge for issues. They don’t fix the problem and just continue taking money and refuse to refund when they make an error. Avoid at all costs!

My air conditioner was making a lot of noise, and it wasn't working properly. So I called American Home Shield and the rep was very good and very sensitive to my claim. She promptly found somebody to come out and send me a text telling me what was gonna happen. Then I waited for the company that was gonna come out here to send me a text of when they would come. I also got their phone number in case I wanted to contact them.

I've had good experiences with American Home Shield. The people they send out are very professional. They respond in a timely manner, and the products that they replace are of good quality. I'm satisfied and I would recommend American Home Shield to family and friends.

My recent claim went well. I did the claim over the phone and the process was fine. The tech that came out was a good person. He was knowledgeable.

My refrigerator still hasn't been fixed and this has been since May. It comes down to the people American Home Shield hired. American Home Shield says they're waiting for the final report from the people (who said they couldn't fix it) so that they can determine the next step. The people haven't submitted the report. American Home Shield keeps calling them, but they're getting no response. I've called American Home Shield 30 times about this but nothing has been done.

We've been with American Home Shield for about 20 years and I'm not really pleased. I wouldn't recommend it. The price is increasing, but the quality is decreasing. I don't mind paying extra for quality service. But when the service decreases, I have a problem paying it. I submit my claims online. But when I have a concern about a service provider not contacting me, I reach American Home Shield by phone to figure out what's the delay about. The service contractor that came out recently was a little arrogant. He didn't listen very correctly. It was horrible. I wasn't happy.

The repairman with Sears was very pleasant, straight to the point and knowledgeable. He looked inside the freezer and there was ice build-up on the inside of it. He said right then and there, he knew that the refrigerator and freezer was low on freon. He pulled it out, did an inspection with the air compressor and checked a few other parts. When he was done, he gave me an estimate.

When the sink faucet was leaking, my girl called American Home Shield and the customer service was great.

Elite Electrical Solutions came out when my lights in certain parts of the house went out. But they didn't finish the job because they said it was about 2000 and some dollars to finish it. The electrician said I need to get the whole circuit breaker system replaced because some of the panels were burnt out. He also said that the circuit breakers that were there weren't the original circuit breakers. I told them I bought the house and never got anything replaced.

We had to have a heating and cooling unit replaced, and it was a little more expensive than we expected it to be. It was $7,000. The chances of something like this happening is slim. Generally, you would get years’ worth of premiums before you have to pay out on something like this. It wasn't all covered, which was what we expected. We ended up paying 50% of the replacement cost and we didn't have a choice because it's 100 degrees here in the summer. We take care of my father who's got Alzheimer's so we can't have no air conditioning. The reason we got American Home Shield was so that when something like that happened, it wouldn't crush us. We're teachers and we don't get paid during the summer. Now, we're running low on money.

American Home Shield has good technicians. The only one that I do not like was the one that came out to fix my washer. American Home Shield had sent a second guy out to look at it. He looked young and had told me, "I can't get your washer going, but I went ahead and hooked up everything just in case you want to check it out for yourself to see if you can get it going."

A contractor came out and looked at my two units that weren't cooling, cleaned it up a little bit and added coolant to it. Both of them work fine now. However, the website should allow that I have two units that needed to be looked at. On the website, if I wanted both of them to be considered, I had to put in two tickets, which would cost me double the amount of the fee. Whenever they came out there, I told them I had two units and I had to call a number that they gave me and get it added to my ticket. The contractor was patient because I had to wait on the phone to get permission from American Home Shield to add the second unit. They were knowledgeable and professional as well.

American Home Shield is a great way to go if something ever breaks down. I was happy when my stuff got covered like my refrigerator and my washer, and I didn't have to pay out of pocket. Recently, I made a call for a furnace that was leaking. The rep helped me well but it took three days before I got a contractor in. Then the contractor started diagnosing with other things in there and nothing was getting done. The whole time they knew it was the furnace. The guys were nice, but I felt they didn't know what they were doing. That same contractor came to my mother-in-law's house and gave them a huge diagnosis of wanting to replace the whole thing but it was only a condenser outside. They wanted to charge her $10,000.

I had been having problems with my refrigerator and there was water from the freezer that was leaking into my crisper. I had a lot going on that time and I thought it seemed minor. So, I though I would just wipe up the water and go on, then I'd call AHS at a later date. But the problem got to be a bigger problem than I had anticipated. So I called American Home Shield. I've had them for five years but and it was the first claim I've ever made. You hear horror stories about other people using similar companies and having to wait a long time before you get service. But when I made the claim, the next day, the man from the company who did the repair called and we scheduled an appointment for later that week. When he came out, he was quick and very personable. I got my refrigerator fixed and I was really impressed with the service between American Home Shield and the person who did the repair.

AHS is expensive at this point with the service fee. I've also had some bad experiences with the contractor coming in and saying there was nothing wrong with this and so on. I recently had a claim for a ceiling fan and I had to buy another ceiling fan. The techs put it on, then I had them come back and adjust it. But it's still noisy. Aside from that, at my ex-husband's house, he reported several appliances that weren't working right. But the tech said that they were all working right and that was completely unacceptable. Now, a good year and a half since now, everything there is still the same. AHS is a good back up if you need it. But they're not my first choice anymore. When I submit a claim with them, I always call in and generally, my experience with them have been decent. Some have been good, some have been not so good. I also had better experiences up in Massachusetts than I've had here in Florida.

I've had AHS for a very long time but I have only made a few claims. Thankfully, each time I had a claim, the process was all right. I recently had a claim for a refrigerator in one of my rental properties. Something was wrong with the freezer where the temperature wasn't staying controlled. I keep the warranty to help the renter and she contacted me. I submitted the claim, then put her information in to be contacted. And that process was really smooth.

I put in a request online, then the next day, if it's a work day, American Home Shield sends me who the service provider is and I give them a call. This time, the request was for my garage door. Cactus Garage Doors was helpful, and their customer service was good. They sent a guy out the next available time, and it was fast. It took about two weeks 'cause they had to order the part, but that was to be expected. Besides that, the service guy didn't try to up charge me and he knew what he was doing. He put up the new system and let me know how it worked. It was excellent. It all depends on what I'm filing a claim for though.

I’m happy with American Home Shield. Their process is easy. You submit a claim online and they give you the name of who you're assigned to. You can call them or they call you. Through the years I've had them, there had been one contractor I didn't like and I let them know. All contractors but that one were good. But what I've noticed is a lot of new businesses will pick them up and when they get established, a lot of times, they don't wanna take them anymore.

I encountered a problem with my heating and cooling system and the amount ended up tremendously high. The difficulty was it being a three-party transaction and it ended up in a lending institute. The association with three different people was not a comfortable feeling. They connected me with an experienced personnel that could replace my system. Their procedure was weird, but I'm pleased with the work. However, I am not too pleased with the amount of money that's taken out monthly by American Home Shield.

I've been in my house for 18 years, and I've been with American Home Shield ever since. I haven't dealt with anybody else. If I can afford it, then I say, "Hey, that's it." I'm the type of person that if it's in the ballpark, I don't search for the cheapest price. Because sometimes, the cheapest price isn't the best thing. I'm sticking with American Home Shield because my overall experience has been good.

Every time American Home Shield sends somebody out here, they’re able to fix the problem that I have. It was only this time they didn't. The repairman didn't fix my refrigerator. He checked the top and the bottom of it and said he was gonna order some parts. He told me the part with a rubber piece that I needed would take two weeks. But they sent him back out here without the part that was why he couldn't complete it. He would have finished the job if he had the parts. American Home Shield sent somebody else out and he's supposed to be out this week to fix it. Also, every time somebody comes out here, the bill goes up. We started off paying 50 something then it went to 60 something. Now it's 75.

My AC was not cooling. I took my kids to a friend's house to swim, and we came home, and it was 82 in the house. I immediately put in a service order to American Home Shield because it stopped cooling completely. I got a text that CamAire Services was going to be coming out. They said that if they had not contacted me within 24 hours, I could contact them. The tech was amazing. He told me that the last service provider that I had out here ripped us off through American Home Shield. I was like, “Yeah, the last guy that came out, he gave us 10 pounds of Freon, and that's not covered by my contract, and I had to pay out-of-pocket.” He looked at me and said, “Well, your sticker says that your unit only holds eight. So they pocketed that money.” I didn't know that.

One of my rental houses had a water leak in the kitchen sink and when Home Service Plumbers came out, the plumbers said that they couldn't do anything to help because the residence was a duplex. Even though I own both sides and it was just fixing one side, he stopped right then and there and he said he couldn't do anything and it was out of his hands. Ultimately, that cost me a lot of money because that was a big water leak and there was a lot of water damage. I had to call an additional plumber to come out and help fix this leak. It turned out to be more expensive than it was because the leak went on and I had to get that thing fixed immediately. I've used American Home Shield for years and we've had multiple people come out and service us for several different reasons. For the most part, I was taken care of but for some reason, this guy turned his head and said, "I can't help you because this is a dual residence." He left us there with our hands tied and it left me in a huge financial burden. I dropped AHS.

His & Her Plumbing came out and installed a tank. As he removed the older water tank, he didn't put anything on it and he put it on my rug and put a rust ring, so now I have to always use a rug cleaner to clean it. He continued to put the water tank in and the water pan was broken. I said that water pan is 20 years old and if it leaks, it's gonna leak again and he said he had to take it all off. I said that would be improperly installing it if he had to break it and he went back and put it back in. I'm looking at it, the fittings and the piping, and it looks fine but let's say the fitting was wrong and we have a problem, the one thing that prevents all that water from escaping is the water pan. You don't compromise that. And when he first came out, he looked at it and he said it was gonna be $1,000. But I did a couple of quotes and the price was almost $200 less. I've done other quotes that were much higher, so he was still within the lower end, but there was still enough variance from what I paid versus what he quoted. That made me uncomfortable.

We have two different air conditioning units in our home and they do not run separately from one another. I had a leak in my unit upstairs where it was leaking water and I was able to contain it. But I needed it taken care of. I don't want water getting all over the floor and ruining the floor and then going through the ceiling and going downstairs. The contractor came out to diagnose the units, stopped the leak and made sure that the water was flowing properly through the pipes so that we were getting cold air through the vents upstairs and getting proper air conditioning.

Some contractors are very knowledgeable and let you know what's going on, and then some just come do the work and don't say much. The quality of work has been hit or miss and it depends on the situation. We had some hiccups but overall, it was a positive experience with American Home Shield.

My washing machine didn’t work so I submitted a claim to American Home Shield and it went smoothly. It took about a week to get the first appointment for the contractor to come and diagnose. The tech figured out the problem and ordered parts. About two weeks later, they came out again and fixed the washing machine. So far, everything has been good.

My water heater burst and I have the home warranty plan with American Home Shield. So, I notified them. They gave me somebody but it was a six-day wait. So, I called back to get them to change. When the other company came out, they did an initial diagnosis and then I had to wait for a manager to do a second diagnosis, which took two to three days. After they did the second diagnosis, I had to make a decision to wait for American Home Shield to make the determination on how much they were gonna pay for it. When I called them, they were waiting on the company to send them their diagnosis. So, the manager left his card. I called him and I found out that he was sick so, it took another day and a half before he was able to get the quote to AHS on what was wrong and what needed to be replaced.

It took over six months for American Home Shield to resolve an issue. It took another almost two months for them to resolve another issue. And then my warranty is tied to the agreement, so I couldn't even get my warranty on the air conditioner repair. American Home Shield is awful. I told them I was gonna cancel once I got everything resolved. Now, For the last couple of months that I didn't pay, they're saying I owe them and I had to pay those months. I would not recommend them. Everybody I talked to wouldn't recommend them. Even their contractors said that they were bad.

My experience with AHS has been generally good. However, the price of AHS continually goes up every single year. I had a recent claim for the oven light and it was an easy and quick process. It was my second time with the contractor who came out. He's good. The only thing he messed up on was that he forgot to put a piece of trim back when he put the oven back in place. But overall, his service and communication were good.

My washing machine had an issue. I submitted a claim with AHS and it went well. The tech was good but the drawback was they ordered the part and it didn't come in for three months. In the meantime, I had to go to the laundromat. Once the part was received, it took the tech one day to complete the repair and since then, the washing machine has been working better. The person that AHS used for the repair did a really good job and was very informative. He also touched bases with me a lot.

The water was not coming out of the showerhead. I called American Home Shield and made a service request. I know you can do it online. However, if you do it online, the computer will randomly pick any one of the five plumbing vendors in my area. The reason why I call in is because I specifically want Sigmond Plumbing to come and do it. Before I signed up with American Home Shield, I asked them for the list of all their AC, plumbing and electricity vendors then I called each of them. As a homeowner, I want to know who picks up their phone and if they don't pick up their phone, I don't use them. That's very frustrating to me. So, of the five plumbing vendors in my area, Sigmond Plumbing was the only one to pick up their phone and that's why I always request them. The inexperienced agents would say that they could not assign Sigmond Plumbing. I just hang up, call back, get a different agent, and they do it for me.

Dynamic of Carlsbad came out, looked at the water heater. And then the next day, they looked at it and said, "Okay. You need a new water heater." They were able to get it done in about four days. So, it was great. As far as American Home Shield, I hate calling them. Calling them is like pulling teeth. This is the first time American Home Shield worked the way it was supposed to.

The refrigerator door was broken. There was a piece missing off the door to create the seal. I went online to notify American Home Shield. I didn't have any issues navigating the website and submitting my claim. I got the email letting me know what company was gonna be coming out to do the service repair. The service tech that came up was fine. He was in and out. It didn't take long to assess the damage. Everything was quick and professional. He said that he would have to submit the claim, and then they might need another part to repair because the refrigerator is old and they might have issues repairing the refrigerator and that was it.

The air conditioner wasn’t cooling and the request for any service is easy enough but after that, you’re kinda on your own. American Home Shield tells you the name of who's coming but there is no background. So, I took it upon myself after everything happened to find out what kind of reviews the contractor had and they were terrible.

The process is fairly simple to submit a claim with AHS. My latest claim was for my dishwasher. They keep trying. They go in and replace all the parts on the dishwasher before it's repaired instead of just replacing it. But with my previous claim, it was a fairly good experience. We had a few service calls on it, and then they finally decided to replace it.

My garbage disposal wasn't turning and it was leaking. I normally know how to reset it and tighten it to get it to move and it wouldn't. And my pipes were leaking under my sink. I submitted a claim online and the AHS website was really good. They gave me a call and told me the person that was coming and when they'd be there. They sent me the information with the company, too. The tech was very friendly. He tested the garbage disposal then he ended up replacing the garbage disposal. Everything's great now.

I paid for Sun Powered Solutions to come out to check the floor heater. They came and it’s still not working. They walked in and walked out. The tech said it’s not something they were able to work on, even though I had talked to a guy prior to that. I called American Home Shield and told them they needed to give me my money back because this guy didn’t do anything. I paid two service charges and it was $100 each. The guy I spoke to said I’m gonna get my money back but I still haven’t seen it. AHS is just something I need to get. And the experience has not been good.

I've had AHS in three different cities, Dallas, El Paso, and now San Antonio. My previous experience had been wonderful. However, this time in San Antonio, it was completely awful. It took three months to get my refrigerator fixed. The vendors that they referred me to would schedule appointments with no-show. I have confirmations of all of the appointments that I scheduled. American Home Shield didn't do anything to fix it.

AHS is a good company. I recommend it. Everything was fine in my experience with them. My recent claim was for the AC. I had a power outage for 10 days. And I couldn't start the AC, so I called AHS. But when the techs came, it started working.

The air conditioning wasn't working and I submitted the claim online to American Home Shield. They sent me a text message about what the company was and that they would contact me to set up the appointment. The contractor, Airflo, did well. The coils had frozen up so the techs waited until the coils unfroze, which took about a day. Then, they put Freon in it and it’s working fine now.

The guys that AHS sends out are usually friendly and knowledgeable. They will also tell you if you need something else. AHS sent one out to me when there was something wrong with the switch in the bathrooms. He told me it just needed to be reset and everything was okay once he told me what to do. Before that, I had a claim for my air conditioner, then I found out it was something somebody worked on before and that they didn't plug it back in correctly. So, the tech didn't have to do anything, but he informed me that I'm going to need a new unit eventually. So, he was really helpful.

I had the dishwasher replaced through American Home Shield. They replaced with a new dishwasher since the previous could not be fixed. And then, once it got replaced, over the next few months, we kept getting this error message on the dishwasher where it would randomly just stop. So, then I called American Home Shield a couple of times and then somehow when the technician came in, the dishwasher was working. I could not replicate the issue that I used to have sometimes. So, it was on and off.

I'm happy with American Home Shield and I would recommend it for others. We had a minor leak in our dishwasher and it was replacing the seal that goes around the front of the dishwasher that keeps the water sealed inside the dishwasher. We've always had good success with AHS. If there was anything that would be a potential knock is maybe how long it takes to get the service or how long it takes to get the parts. But when they're there, the work gets done and done right.

My AC had a problem and it needed Freon. The contractor that AHS sent out who serviced it said it needed six pounds and they were charging $100 a pound, which meant that I would have to pay $600. American Home Shield was covering the cost of the repair of the particular air conditioning, but not the Freon. I got someone to replace the Freon not only in that air conditioner, but my other unit, and they only charged me $300. So I ended up paying actually $300 less to get two air conditioners taken care of. Not only that, but they did the repair. The AHS people who came out didn't even do the repairs and they didn't put the Freon in there either. So they did nothing. I had another similar incident with that where I had to pay out of pocket on something that I submitted a claim on. I'm really looking at possibly, before the end of the year, going to another home warranty.

If American Home Shield would put their customer service in America, it'd be nice. Other than that, my most recent claim with them was okay and the process to submit it went fine. While the quality of work varies, their contractors are okay.

I used to think American Home Shield was good, but the last few years, they have not fixed anything that I've called them about. It has been the last seven things that I've called for have not been covered. The last time the contractor came out they said it was the electric wiring to the pool lights. They've been out twice. What I found with American Home Shield was they work with the people that come out to fix our items. It's not like the contractor comes out and they give an unbiased opinion of what's wrong with whatever it is I called for. Because that time they came out, they said it wasn't covered, but that company could repair it for some amount, and they caught me without thinking about it. But they could repair it. I had somebody else come out, and it wasn't that at all.

My experience with AHS is not good. I like that AHS pays for things. But, it's too long to wait for a repair. It's not done right away. Also, something happened outside of the house and it was a nightmare for the repair.

With one of my claims with AHS, it took me a while to get the money because they would not put in the right address. It took me six months to get the money ‘cause I had to call back and find out what was going on. A young lady found out what it was. It was a P.O. Box and they had to put everything together. They put PO and then Box. Then it had a period in there. She straightened it out and I finally got my money. Regarding contractors, some of them listen to you but some of them don't. Also, sometimes, some things cannot be repaired but they still wanna try to fix it. Then I'm gonna have the same problem again. They're good on some repairs, but some repairs, they're not.

Price Right came out fairly quickly. They came out after I called American Home Shield and made my claim asking for the dish disposal to be replaced because it wasn't working and wasn't resetting. The tech opened it up, cleaned it out, and then reset it and it fired back up. But it went down again within the next couple of days. I try not to create that back and forth situation, but they said once the ticket is open, they could come back within 90 days. So, he came back and took a look at it, but they didn't replace it. He went in and he said, "I think something happened in the blade." I know how to reset the dish disposal but ultimately, once it got past that day, I had to pay for it again.

Updated on 11/17/2024: American Home Shield has been good. They send people out to fix stuff, and the customer service is good. They sent two different people out for my refrigerator when it broke. The first set of people came about five times and still couldn't get it right. They didn't know what they were doing. The reliable people came last and the guy was very knowledgeable. He was able to find the problem and got the unit fixed. After he got the parts, he put it on and everything worked fine.

My AC unit was not cooling. I filed a claim with American Home Shield through the online app, and they assigned the company in my area. The company reached out to me to schedule an appointment and 24 hours before the appointment, they told me to turn the unit off. They came on site and the tech assessed it. One of the breakers in the house tripped and the tech did the repair. I was satisfied with him. They also got there in the time that they said they were gonna get there and assessed the situation. They were professional. I've been protected with AHS for three years now and I have four other homes that I have covered on it as well. I like the ease of placing the claim, and them assigning the professionals and just paying my deductible, also the minimal out of pocket expense, other than the deductible. They've done a done a good job thus far.

I applied for an AC claim online but it didn't go through. Then, I didn't pay cash or put it on credit card. I talked to the lady at AHS and she asked if I had any other way to pay, like credit card or checking account. I told her no and that was it. Other than that, I had a tech out and he was good. I was also sent a quote of my portion of the repair.

We've been with American Home Shield for over seven years and we’ve paid over $10,000. Right now, we have an issue with a faucet and they wanna replace my faucet with a cheap chrome-colored faucet and I'm highly disappointed. We've been back and forth with them for over five days now so we’re having to truck in water from another sink to our kitchen so we can wash dishes.

My most recent claim was not a good experience. The issue with American Home Shield and Air Majesty in this case was that there was a delay in ordering parts or a delay in communication with the folks that needed to do the work that was necessary on the air conditioning. The customer service experience with AHS was okay, but the issue is their communication to the service provider. Sometimes when they say, "Oh, we're gonna follow up and have the service provider call you," it doesn't always work out. While it worked out in the end, it was a long experience in terms of timing to get the air conditioner fixed.

I tell everybody about American Home Shield. It came when we bought the house and we renewed it every year. It's not the newest house, so we're having issues with things here and there. American Home Shield gives me peace of mind that I don't have to work on the house or learn how to fix something off of YouTube. I could call them and the claim would get done. There was one time when our hot water heater went out and it took about a week to get a PO for the new hot water heater. I was having to send my kids to other people's houses to take showers. Other than that, I've never had a problem with American Home Shield. The people they send are normally knowledgeable, do what they need to do, and fix what they need to fix.

I was not satisfied with the service I received from the electrician that American Home Shield sent out. He made the issue worse. I wound up having the work done myself by a local electrician not through American Home Shield because my option was to call in another electrician who was not gonna be familiar with this area, and if he agreed with the first electrician, then I was gonna be on the hook for the cost of materials. The cost of materials for that job would have been in the thousands, whereas my electrician locally did it in compliance with code for 300 bucks. I'm upset about that last event and after that experience, I started shopping other home warranties. I've been an American Home Shield customer for a very long time. This was my first dissatisfaction with them, but it was a substantial one. They got an earful of my feedback but it did not make a bit of difference.

I had good luck with American Home Shield up until this latest claim. I called in February. The problem was my furnace. The only way it would come on was I'd have turned the electricity off back on. It's a gas furnace, but it has electricity too, and I had to keep flipping the switch off and on. So, they came and they said some of the part was wrong with it. They didn't fix it. It was a panel they said they need to put in. Then they told me that there was something else that had to be done. They had to replace some wires. I forgot what else they did. But then that didn't fix it either. So, then when the guy came back the third time, he said that what was going on was that the little door that opens and closes that has to be closed before the furnace will come on wasn't closing. So, he said he would order the parts. And then as soon as they got it, they’d put it in.

I'm having a hard time getting service. A lot of times, it's more aggravation than it's worth. My most recent claim was in March and it's still not resolved. American Home Shield assigned six contractors, none of which showed up for several months. They kept reassigning different contractors. Twice they reassigned the same contractor that never showed up. Then they finally authorized an outside service company who told them that it couldn't be fixed. Now I'm still waiting and it's almost four months now.

I have a claim with American Home Shield that's been open since the middle of June. I went out of the country for two and a half weeks in the middle of it so they couldn't come back until after I returned. Then I had to wait to get another appointment. I got back right before the 4th of July so there was a short week. But they've been very good about giving me returns when the thing isn't working. The repair people haven't figured out what is wrong with it. They've replaced a couple of parts and it seems to be working but by the next day it's not. The worker who comes out here answers any questions I have and tries to explain and show me everything.

The contractor who came when I had a leak in my house was very professional. It’s good that when you need American Home Shield, it’s there. I would tell others to get it. In case something breaks down, they can use it.

It was hot in our house and the thermostat was saying “Indoor,” It was like 78 but it showed 70 and it didn't feel like that. Advanced Comfort Solutions came in and the tech said there was nothing wrong. He told us to change the filter so we bought a new filter. Then, I called American Home Shield back to tell them it's the same issue again but they said we were past the 30-day to have them come back out and they couldn't send anybody else, so we had to put in a whole new claim. We were thinking about switching warranties because American Home Shield's prices are high. Every service call is now $100.

American Home Shield is worth it. I like the protection especially on the large items, and the monthly charges are within my budget. We had a dryer fixed and a TV replaced. Recently, we had a washer that stopped working. After American Home Shield did a price check on all the parts, they determined that it wasn't to their advantage to replace the parts. They gave us some money to purchase a new one.

I'm having a bad experience right now with their contractor, Sears. I've had an open claim for a long time with my freezer and it's terrible. I cannot see anything in it for all the ice that's in there. They're supposed to be waiting for a part, but I have not heard anything in weeks. The tech never even knew that I didn't have the part. When I called Sears, the man told me they could not get it and when Home Shield sent them a message about where is my part, they said they were waiting for it. I don't know who to believe but I know I can't use my freezer and it's very bad for me.

My most recent claim was to fix my air conditioner. They scheduled a technician but before the technician would arrive, they kept canceling it and they wouldn't tell me anything about it. I was calling up the technician and yelling at them and it wasn't their fault. It was that American Home Shield kept denying the claim. I ended up having to get a loan and replace the unit on my own. I dropped American Home Shield when they did that and they didn't offer anything for me to stay. It was just an overall bad experience with them. I had them since I purchased in 2017 and I felt that they did not treat me as a loyal customer. The contract was worded so that I didn't see that I wasn't getting the coverage like I thought I was.

30 years ago when we purchased our first house in Florida, our neighbor suggested getting American Home Shield and we did. We've been with them ever since. Submitting claims is easy to do. We used to call in and now, we do it online and it's quick and easy. The response time from the vendor who comes to repair the situation has been very quick, within 24 hours. Sometimes, for them to fix the situation might take longer based on what it was or getting the parts could be a problem sometimes. But as far as the people that has come and done the repairs, we have no complaints. They've done a great job and they stand behind their product.

I submitted a claim for the water heater and that process was fast and easy. AHS sent out Mr. Rooter Plumbing and the quality of their work was good.

I had an issue with a leak in the bathroom and when the tech from Pro Tech Plumbing got here, there wasn't really one. They put a covering over the shower basin and he said that the water leak that was coming out of the shower was just some residual water. Then, just last week, there was an air condition problem with a motor and a surge had blown the motor and control board. That service was pretty good and I was satisfied with. But I’ve had other services that weren't good. I was surprised that AHS took care of this because there’s been a lot of things I've done in the recent years that wasn't covered or I had to take care of myself.

Putting in a claim was pretty easy and my interactions with the contractor were fine. They came out in three or four days and the performance since the repair is going well. The price with AHS is a little high, though, and it keeps going up.

It took three months for AHS to come out and fix the refrigerator and then they didn't fix it right. There were three parts that needed to be replaced on it. The initial contact was in March and they didn't complete it. They left the house a mess and there was water all over the floor. They put in the unit backwards, upside down for the shelving so we couldn't get the shelving. It was an awful experience. Supposedly, they had the parts and they were gonna expedite it but they didn't expedite it. Also, the tech was terrible. He didn't even order all the pieces timely. He waited a month and then did it week by week.

American Home Shield is a TOTAL RIP OFF!!! Don’t waste your money. They will do nothing for you!!! They scam their customers… They will try to keep fixing a failed unit/appliance and not replace it. I was left with a refrigerator that was a FIRE HAZARD for over a week and they refused to replace it for us putting us in DANGER! We had no choice but to buy a new refrigerator. Total WASTE of money plus paying all their tech fees 4 TIMES FOR OUR FRIDGE and still refused to replace our Fridge which failed…. Their Representatives are like controlled Robots reading a script and you cannot get any answers from anyone!!! True scam artists!!!

I love American Home Shield. I've had it for a few years and I definitely will be keeping it. It's nice to know that I have a 20-year-old home and it's covered. I've used the website plenty of times and it's great. Recently, the toilet in my master bedroom wasn't flushing correctly. I submitted a claim, and the repair person thought something was in the pipe, then it started hissing, but he said that wasn't part of it. It was still flushing fine after that too.

We've had a good experience with American Home Shield for the past seven years. We use the website all the time, and it's excellent. They're very prompt all the time as well. We usually get the same local service company to take care of us. Recently, they did an AC repair and it took less than an hour. My mother is living in a home that I purchased for her, and being an elderly woman, she is very happy with American Home Shield's technicians, their service, and their respectability. I would not hesitate to recommend them to anyone else.

I had trouble with A1. So, I'm not too thrilled with that company. I had a water heater thing and then the pipes that were going to the water heater were leaking. They didn't wanna fix it. I had to get angry and call American Home Shield while they were here because they didn't wanna fix what they were here to fix. AHS had to call their supervisor. A couple days later, it burst again and they had to come back out. It was not good. AHS was okay. I told them I don't want A1 coming out anymore. They wound up giving me $50 back because I had to pay $100 twice for them to come out, and I wasn't satisfied at all. I've been a customer for a very long time. I've had good and bad experiences. It depends on who I get. Some people are willing to help me. Some people could care less. I've had a couple of times where I've not been satisfied. I'm really not happy with American Home Shield, but I haven't had the time to look for anybody else right now.

Some of the customer service people from American Home Shield are really good, but some flat out suck. Some other people were helpful too. However, I would get a different answer almost every time from a different person. They state one thing, then next time I call and talk to them, it was something completely different or "We can't find this information in the system." It was a nightmare.

American Home Shield has worked for me. I'd recommend them. I set my claims by phone, and generally, my customer service experience goes well. They sent The Honest Plumber on two different issues within the last year. I have no problems with them. They just show up. Recently, they came out and did some work and I wasn't at the house when it happened, but they did the job correctly. It got done.

I got bad results with American Home Shield. One of the technicians who came out was good, and they refused to let him continue doing the work. They dropped him and let someone else come out. I got four air conditioners. They didn't fix the air conditioners. I ended up calling a company that I found myself to come out and fix my air conditioner. AHS wanted me to pay about 2,300 to the company. I asked them what would they pay, and they told me they weren't paying anything. So, I'm still debating on whether I'm gonna cancel my service with them or not.

I always call in to submit claims to American Home Shield. I haven't had any issues with their customer service, and their contractors have been fine. I recently had a plumbing claim and once somebody came and repaired it, I didn't have issues after. I've had American Home Shield for 12 years. The cost is something that turns me off. Just like everything, stuff goes up but it seems like the cost goes up every year. I get labor costs have gone up and all the things that'd be passed on to consumers, but that's the only thing that has been a thorn in my side. I started off paying 50-something dollars. Now, I'm up to almost $100 plus the $100 for a service call. I use them. I've taken advantage of it. So, I always weigh if I am getting the benefit. For now, because I've had to use them so often, I feel like I'm getting the benefits. But it is something that would make me question whether I would continue with it if I stopped using it regularly.

American Home Shield is excellent, and I recommend it to everybody. I had seen some things online saying bad things, but I've had no problem with them. I've had work done on my air conditioning, my furnace, and my plumbing, and they've been nothing but wonderful. I always put the claim in through the website, and the service people are out within the same week, which is really nice. American Home Shield calls me right back and says they'd have somebody contact me. Within 24 hours, someone contacts me, then they're out the next day.

My recent claim experience with American Home Shield was not so nice. It was for a bathroom faucet that was damaged, and they sent a company that looked at it, but they just said, "Go there and order that." There are various types of faucets in the market, and as a customer, I did not know which one to order. They did not give me clear information and I needed to call other people to find out the exact model and serial number. I ordered it myself, but I also needed to follow up multiple times to fix one simple faucet in my home, then finally, they fixed it. What the customer wants and what American Home Shield says are completely different. Other than that, it's good.

I've had American Home Shield for over a year, and I recommend them 100%. When I had issues in my basement, a guy came and checked all the stuff there. He found the problem and fixed it very fast. He was very professional.

When I bought my first home in Texas, I googled home warranty companies, and I picked American Home Shield after I did all my research. I liked what they had and how much everything cost. It was also on a list that was referred to me from USAA of different people that had homeowner plans. I live in Virginia now in my second home and I went with American Home Shield for that too.

For my AC repair, I have found a good guy that I specifically asked for. So, any time he comes out for a repair, then the service is well done. He performs excellently for quite some time. It's just American Home Shield never wanna pay. I plan on cancelling this. It's a total waste of money. They always find a way to not cover claims. There's always been some kind of catch to where the service is not covered or that there's gonna be some additional charge. I feel that their contractors are not very interested in trying to make the warranty to apply either. Most often, I find that they're even trying to flag it so that there are cost that they can collect on.

American Home Shield has good customer service. I usually contact them by phone and the people who speak to me are very good. They usually respond very fast to me, and the companies they get are reliable and do a good job as well.

I could not do without American Home Shield. Recently, they sent Rusty's Appliance Repair for my washing machine. It was excellent because I'm not used to a laundromat, and it was fixed. I just called AHS and they set it up. Then the people called me. And when I looked up, they were here and my appliance was fixed. They were very respectful.

I've had no problems filing a service request to American Home Shield up until this last time. Usually, I have no problem. I pay the service fee, technicians come out, and they fix or replace whatever needs to be done. This last time, I had problems with my AC and things that were beyond my control. I have a yard man that comes out and they said that some wires were cut by a weed eater. I had to replace that. Someone had bypass the internal switch. I'm not an electrician. Any time that unit was serviced, it was serviced by someone else. And I don't know how to go behind technicians and check and see whether or not they're doing their work right. American Home Shield said they weren’t gonna cover the warranty because that was considered user misuse. I was like, “I had nothing to do with either of those problems.” So, they will not pay to get my AC fixed. I had to get a new one.

The claims process was good. I had a contractor work on my microwave. One of my toilet was clogged up as well. They came and did that one too. I'm good with American Home Shield. I got other people calling me, but I don't wanna go nowhere.

My most recent claim was my refrigerator and I had fits with that. I've never had problems with American Home Shield the way I have had with my refrigerator. I've had several things break down over the past three months and everything has been fixed properly up until the issue with the refrigerator. It took a month. AHS subcontracted it out to Sears and they ordered the parts. It took a month for the parts to come in. So, I was without a reliable refrigerator for over a month. I would blow up on the people that I talked to on the phone because I got tired of having to deal with the issue with the refrigerator.

I have a claim with the water heater and the plumber quoted all the city permits that we didn't have to pay before when we had to get it replaced. So we don't know what we're paying for out of pocket, which is a lot. That's frustrating. I asked for a second opinion and American Home Shield said they couldn't have a second opinion because the water heater couldn't be fixed. So we just had to settle for the quote that we got. American Home Shield covers the water heater, the labor, and the disposal. But now they're adding $1,000 worth of city permits.

A contractor came out and changed a garbage disposal for me. Recently, I called American Home Shield for my AC unit that went out. After a few days, Crispy Air came out. The repairman was up there on the roof a few minutes. Then he came down and told me that I had a blown condenser, that he would have to check with American Home Shield and that I would be responsible for almost $2,000 for a condenser and 8 pounds of R-22 Freon. Every time they came, they charged me 8 pounds. But I was told it was only 6 pounds.

I called American Home Shield to file a claim then I called the contractor to confirm. My experience was fine.

American Home Shield has been helpful. They've done what they're supposed to do. Appliances Inc. came May 2nd for the dryer. A bearing was going out and the guy that fixed it did a great job. A couple of years ago, we had the water heater replaced. Farren Plumbing came out and listed everything they were gonna do. They were gonna put new straps on, new water heater, and an expansion tank. Then they came out, took the water heater out, put the new water heater in but used all my old parts. The guy had it listed in his cost and I had to pay him $100 on top. They'll never come around me again. I followed up on that water heater issue 'cause I was really upset but nobody followed up with me.

Friends recommended American Home Shield and I like it for the convenience. Recently, a contractor replaced the Polaris pump that was not working. They were excellent. There was an issue I had with a particular provider and that was the other pump earlier this year. American Home Shield was gonna send that provider out and I told them that I didn't like that provider because they stood me up. They called and told me twice they were on their way but never showed up.

My son bought a house and he had a 40-year-old furnace in it. It came with the American Home Shield warranty and about a week after he bought the house, the furnace stopped working. They bought him a new furnace and that was the kind of warranty that I wanted to have. So, I bought one immediately after that. So far, I've mostly good experiences with AHS. I recently had a big claim for my refrigerator because the compressor went on it. The refrigerator has been working perfectly since the repair but it took a month for the parts to come in. When you don't have a refrigerator, that's a long time. But it was not American Home Shield's fault. The repair guy told me that a lot of these compressors are going and they were on backorder. He also told me it was going to be a while and they had a hard time getting the parts in.

When something happens, it's convenient to have American Home Shield and have them get somebody to come fix whatever issue is happening. Recently, something was not working on the AC. So, the techs came and fixed it. But it took them at least three days to get here. The techs that AHS send out are good but I have another warranty in Mesa and the first experience I had there was not good. The first guy who came out didn't know what he was doing and when he got there, he was talking to his girlfriend on the phone. He was bitchy and wasn't professional. Also, he kept saying that he was on his way and he got there late. Then, he didn't fix anything so we wasted my time. He was from Carlos Mechanic Plumbing and that agency ended up sending somebody else.

was not very clear in giving me the options. I talked to the customer service people. They didn't know what was going on. I spent a lot of time on the phone with the contractor who helped me and explained what everything was and what was going on. But the contractor was fabulous. They were very good, nice and thorough. They were there yesterday to clean some stuff up.

I like American Home Shield. I had another home warranty before and they were awful. But American Home Shield has been hassle-free on every claim I've put in, and I've done a few. Most recently, I filed a claim for an air conditioning unit repair. There was a part that the contractor needed to replace, and everything went smoothly. They were quick and very professional. American Home Shield's website is very user-friendly as well. I've never had a problem figuring where to go to get things.

I filed my AHS claims online and the website is very friendly. So far, the techs have been out a couple of times for the heating and air conditioning, and for the plumbing. And both issues were resolved. I also had a washing machine that went out and they got me a new one. The techs I've had were all really nice and professional. They explained to me what they were doing, too. AHS has been great and I didn't notice that the price went up, as with everything everywhere. They notified me about it and they gave the new price.

American Home Shield's contractors have been respectful and timely. AHS is worth it because if something big goes down, that's a big cost. So worst case scenario, you want everything to continue to operate. But if you have to replace something and it's a big-ticket item, you've been paying on it all along with the warranty. I've been pleased with every call that I've had to make and the service they provided.

I had a leak in my ceiling in my garage. The plumber found it, showed me, and fixed it. He was efficient. However, he opened up my ceiling and American Home Shield never found anybody to replace that because the plumber wouldn't do it. But they okayed the job and offered me $125 to get that fixed. Also, it took them 14 days to tell me that they couldn't find anybody. It got prolonged so long. That was a bit irritating on top of having to spend more money to do that. I ended up getting it fixed, but it cost more than that. So, I felt a bit discouraged about it because I paid my deductible to get the work done but I still had to pay more to get it completed. But every other interaction has been a positive one.

I bought a house years ago and it came with a home warranty through AHS. When I bought another house, I decided to go back to them. They gave me a price for two years and then after that, it went up. I normally call them if I have a claim and their customer service is very good. My most recent claim was for my oven and it's been ongoing for about three months now. They kept ordering a part and it wasn't the right part. The tech called me yesterday and said he has the right part. He's gonna come out tomorrow and finish up the job.

My most recent experience with American Home Shield wasn't that great. My husband woke up one morning, and we had a massive leak in my bathroom. There was water all over my bathroom floor to where his socks were completely soaked when he walked into our bathroom. We called it in to American Home Shield and it was a whole day ordeal to get somebody to come out here on an emergency work order to prevent my floor from being damaged.

I had some plumbing concerns and submitting the claim was fine. It was relatively straightforward and easy. I did it over the phone with the automated system. But it was not a positive experience with the contractor. They came out, walked around the house, and told me I didn't have a clean outlet for him to be able to clear the blockage without having to pull the toilet. It was gonna be an additional cost of $475. I informed him I do have a plain outlet drain but he couldn't find it and there was nothing else he could do unless I paid $475. He wrote it up that I needed a clean outlet and it was gonna cost $1,800. I had to dispute that with American Home Shield. I got it fixed eventually but not through them. I called my own plumber to come out and find the clean outlet. They found it in less than five minutes and cleared the stoppage.

American Home Shield sent GJC Electric and they fixed my ceiling fan. Although I called American Home Shield back again because one of the lights is still not working. They were supposed to get back to me. I am just waiting for the phone call. My experience with AHS is, generally, positive. I reach out to them by phone. I hope they had the phone app, but they don't have it, which I don't like. I don't like that automated phone system, but that's what they have. Also, customer service is not that great, but it's okay.

When my refrigerator went out, a repairman came out and serviced it. It had a compressor that was defective. He ordered one then came back and replaced it. He was overall professional.

I've been with American Home Shield long enough for my fee to triple. It would go up every year. But the coverage doesn't change. Just the monthly fee. Shop around. Read their contract closely. Also, there were times when AHS didn't want to respond. They don't like to replace things. They want to fix things. Sometimes, that's not the best choice. Not that I expect to have a brand new everything, but when something needs to be replaced, it needs to be replaced. Even the repairman would tell me they don't like to replace things. So, they would stick it back together as long as they could say it's working and I may have to turn around and call them again to come out, because now it would truly ready to be replaced. But I was impressed this time. The serviceman that came was top-notch. He was very polite. He knew exactly what he was doing. And it was very fast turnaround service. The best that we've had.

The most recent claim I submitted was for my refrigerator. GM Services came out and they supposedly fixed the issue, but it's still doing the same thing and 30 days already has already passed. Other than that, I'm satisfied in all the work that they did. AHS is a good service to have and I would recommend them.

My experience has not been wonderful, but not overly terrible. What I don't like is the not being able to get answers about the status. And if American Home Shield needed to replace something, the equivalent is not equal. But in general, they're responsive when it comes to putting in a request for service and dispatching a vendor. It's just that my experience so far has been lengthy. And having to speak to a manager versus being able to get decent information from the that first line of call center agent.

I would tell everyone that I meet that they need American Home Shield. We used them for my washer and dryer. A contractor came out, looked at it, and realized what was wrong. But that group was a little bit slow on getting back to us. We had to reach back out to them after a week. Then they came back out and got it done quickly.

We had the AC replaced last year and the company that installed it also installed a thermostat. Then, we had a program here in the local area where they gave a free smart thermostat so we installed that. We had that installed by an electrician that was provided by the power company. During that time, we didn't need to use the AC yet so for a couple of weeks, everything was just fine. But when we turned the AC on, we realized that it would only blow warm air, which certainly is not great for an AC unit.

American Home Shield had the parts for the washing machine sent in, and we got it fixed. I've always had good luck with them. The first technician was more knowledgeable than the second. He took a bit longer than I expected to make the repair. But it's hard to find people now. So, there's a lot of new people out there working. But I've been very happy with it.

American Home Shield is worth it. If they can't find a part to replace whatever issue you have, they will give you a replacement at no cost. I got a new stove from them because they couldn't find a part for my old one. Recently, I had an issue with my toilet. The water was running too much. Barlow Plumbing Service came out and they were great. I could call them with a question and we had very good communication.

My dishwasher claim started out that American Home Shield would replace just a harness and it would last for a little over 30 days. The company that I had that came to do it wouldn't honor it. So, I would have to pay another $100 to have somebody come out, replace the harness again. I ended up with Sears. They got all confused. They figured out that replacing the harness and parts wouldn't work. They finally convinced AHS that the machine wouldn't read the newer replacement parts. So, they had to replace the entire dishwasher. It was six visits.

I had an ice maker go out over a year ago in my refrigerator. I can't tell how many different people American Home Shield sent out. Dave Taylor was the second to the last one, and they came a few times. They came out, the fridge would work for one load of ice, and stop. It was the same thing with everybody. But initially, when it went out, Dave Taylor came on July 19th, a year ago, to service it. It was always the same thing. Whoever came, AHS provided them with the parts and they replaced the ice maker. They would come out, work on it. The last time they came out, the rep said, "I think AHS should replace the ice maker. There's something wrong with it, if it doesn't work like that, electronically or something." I didn't hear from AHS. I kept calling them.

Every time we've had to use American Home Shield, they've been fast and efficient. It's worth everything that we pay for it. I purchased another house which came with 2-10 and I let that go and signed up with American Home Shield because the service is so good. Recently, our pool pump had gone out and they came and fixed it. We had to do a little bit of update on the breaker box first. We did our part, they did theirs, and we're very satisfied. Whoever American Home Shield is contracted with are good folks.

I was very unhappy with my most recent claim. It was for my standalone freezer. A contractor came out and I paid a $100 co-pay. But they told him that they weren't gonna cover it because he told them that the compressor was out and it was pretty much no good. But I had a good working rapport with the tech. He had come and did work on my refrigerator and my washer prior. I have to purchase a new one because the guy said between purchasing a new one and having this one repaired, he insinuated that the best thing to do is to buy a new one. I also had some plumbing issues that was never corrected because they said it was not within their by-laws.

We've been with American Home Shield for a year in this house, and we've had other houses where we did multiple years with them. They're speedy, thorough and get it done. I recommend them regularly to other people. We've had a number of claims with them and recently, their contractor repaired the AC. The price is high, but we've been with them a few years, so we've seen the impact of inflation.

I wasn't happy with American Home Shield on this last go around. They contracted with Sears to come out to help me. Sears came out but didn't fix the issue. There were several re-attempts for them to come back out but they did not show up. They have a huge window of you needing to stay home from 8 to 5 o'clock waiting for them to show up. After two times of them missing their appointment, that becomes even more disgusting.

For my most recent claim, an electrician came out and took care of some work for me. He did a great job and I have no complaints. I have not had a bad interaction with any of their contractors. I had to have one guy come back to redo something but that was a year or so ago. Overall, I'm satisfied with it.

I've had this coverage even before I relocated from New Jersey to South Carolina. I've been in South Carolina almost 18 years. American Home Shield always worked for me. Even when I moved here, they covered the pool. I didn't even realize they covered some pipes as far as plumbing. That helped me a lot because I was ready to call a plumber and spend a lot of money. I like it. I hear other people complaining about certain amount of money they don't cover. I didn't care for how it would go up and up. And the contractors are not worth much to me. So, my thing is, if they increase my price, why don't I get better quality contractors? The contractors are not up to par like I've experienced in the past.

I had an air conditioner issue and the first company AHS sent out was unprofessional. I told them I had an air conditioner issue and it was really hot out here and they said they could get somebody out here the next Monday. I asked if they couldn’t get anybody to come out earlier and they said, “If you need somebody else, you can get somebody else to come out.” I took Monday and when they came out, they were just really unprofessional. They said I needed two parts replaced and he said he had to take them to the office. They came back and said they would send somebody else out because they didn't think I needed both parts replaced. They sent somebody else out and I asked if the unit would work like normal if they replaced this one part and the tech said yes. They replaced the part and in less than a month, something happened and my air conditioner pipe started to freeze.

The last claim I had was for the icemaker on my refrigerator. The company that they had come out here had to order parts, which they said was gonna be a week but the parts took about three weeks to get in. I had to call them and ask them. Then, they sent a young kid who didn't know what he was doing. He told me it was gonna take 24 hours for the icemaker to start working but it still didn't start working. After two days, I called them to send someone out here to fix it and they got my manual out and realized that the doofus kid had left the icemaker off. Once I turned it on, it started working again.

I put in the claim to American Home Shield for the pool back in May and after I called and called, the tech came and looked at my pump. But he didn’t think anything was wrong with it. The problem was that the pool pump wasn't sucking hard enough and he said he thought it was. But I've had that pool for many years and it's not. Previously, if I went to the pump, I could not pull the bucket out because the suction would be so hard. But now, I can reach in and pull the bucket right out. He said that as long as the pump was sucking water through it, it was fine. But it’s still not up to par.

I wish there were negative stars for this terrible company. AHS is beyond awful. We have 19 contracts with them, and they have been nothing but a nightmare. We had an AC issue, and they sent a vendor to check it out. After the technician left, the AC started leaking, flooding the first floor and ruining our carpets. Despite calling them multiple times, they told me they don't cover the AC issue. If I want them to send someone to address the leak they caused, I must pay again and wait up to 48 hours. To make matters worse, the representative was extremely disrespectful, talking over me and showing no understanding of the urgency they caused. This entire experience has been completely unacceptable and incredibly frustrating.

AHS sent out Izzy's Heating & Air recently and I've dealt with them a couple of different times and they're good people. The tech was great and everything's been working up to par.

We had a warranty with our first home that we purchased in 1999 and it was with American Home Shield. We've had good and bad experiences with them. There are times where we have to call back and try to get a different person to get the answer we need because somebody is not able to answer. We have a claim right now that we had to have a recall appointment on an air conditioning unit. But we haven't heard from the company yet and it's been three days.

There've been several claims in the past that didn't go well but the most recent one did. I liked the repairman a whole lot. The quality of service was very good.

I went online and requested service for my AC, and it was easy. I clicked a few clicks, paid my base charge, and then it was ready to go. American Home Shield told me almost immediately who it was that was gonna be coming out. When the service people came out, they cleaned the ducts and rectified the issue. Overall, American Home Shield is good about fixing whatever is broken. I'm disabled and I need help around the house, and I've been with them for about two years.

Don't sign up with American Home Shield. They, in the past, did some work for us, but now they're doing everything they can to keep from having to replace items. It turns out our air conditioning unit was not defective. They sent somebody out here who looked at it and told me it was all okay. That part was good. However, I've gotten word from two different HVAC contractors that there's no way in the world that American Home Shield is gonna pay to replace my unit when it finally goes bad. They were honestly telling me what their experience has been with American Home Shield, that the home warranty company does not replace major expensive items. They do everything they can to do minor repairs or whatever it takes to keep the equipment operating. I haven't asked American Home Shield to replace my unit, but it sounds like it's not gonna happen.

I love American Home Shield. Everything is on one site, so it's easy to find a technician for anything we need. When our refrigerator froze over because of something with the fan, they had a repairman defrost it for us.

Last year, I had a big problem with my air conditioner, and it was caused by lightning. The fan motor went bad in the air conditioner unit. It cost about $2,000 and Home Shield didn't pay for it because they said it was an act of God. That was my disappointment right then 'cause we didn't have that money. This year, I went in to American Home Shield and told them my air conditioner was not cooling like it was supposed to. It was easy. They told me who was gonna be coming and when they were gonna come. When the repair person came out, he was on the ball, doing the job he was supposed to do, and he was very personable. He came out and looked at the problem, then he was back to the front door within 10 minutes max and said what the problem was.

Between two houses we own, we've had American Home Shield for seven years, and over the years, we've had a very good experience with them. Our recent claim was on a refrigerator. It was a difficult situation 'cause the refrigerator was old and there were still parts available for it. It took a couple of months to get through the whole process of determining that the refrigerator was no longer repairable. However, once that process was completed and American Home Shield was able to verify that the refrigerator was not repairable, then they went through the process of replacing it. They did a good job with that.

I used to have the electricity coverage in the last few years, and that wasn't good. For example, I had a problem with my tablet/PC, and then I asked Allstate, but they denied that. I was so regretful of that. Besides that, most cases of my claims through American Home Shield were good, including when I asked them to fix my fridge. Their price recently increased a bit, over 10%, but it's good as well.

I would not recommend Speedy Air and Heat. They told me they were gonna order a different part for the icemaker. Then they turned around, ended the claim with American Home Shield and told them it was finished. I was waiting for the part for about a month. When I contacted them again, that was when they told me the claim was closed.

I don't like the fact that American Home Shield argues a lot with you when you call to make a claim. Recently, I made a claim for the air conditioning unit. A guy came out but didn't fix it. I called back and they told me I was gonna have to pay again to have someone come out and look at it even though the person they sent didn't fix it because they said it only lasts for 30 days. I told them it was never fixed but they didn't wanna hear about that. We had to pay to have someone else come out to try and fix it. Another thing that irritates me is they just read their script over and over. I wouldn't have a home warranty if I needed to go through different contractors every time a repairperson wouldn't fix it. I would just go to the Yellow Pages and do it myself.

I filed a claim with American Home Shield to fix a burner on a stovetop. A contractor came, assessed the burner, and told me it would take a week or two for the part to come in. I had to call them to keep checking to see if it came in and they realized it was there. It came in a little bit earlier than expected and they were able to schedule me quickly once they knew the product was in their possession. It was the same person that installed it and fixed it, and he was nice. However, I'm not too sure if I will keep American Home Shield next year because the copay for the appointments is a bit high. A case in point is the stovetop burner. We paid 100 bucks and the part was 20 bucks. I like it and as a female, I'm not gonna be the one to take apart a stove or a washer. But pricewise, paying the $600 for a year then $100 each copay on top of that is high.

We've always had good experiences with the guy American Home Shield sends out. He explains everything and does what he says he's gonna do. We’re happy with him. The last big claim was a refrigerator and he fixed everything right. We've been with American Home Shield for over 20 years and we've been pretty pleased with them too. The price has gone up pretty good in the last several years but they still fix everything they say they're going to.

For the most part, American Home Shield has been all right. When they send somebody out, they usually do what needs to be done. I've only had one issue and it wasn't major and they ended up fixing it anyway. Other than that, it's been good. When our garbage disposal was making weird noises and wasn't working properly, American Home Shield assigned On It Plumbing. They knew what they were doing and was in and out and didn't bother us too much. They said they had to replace our unit with a new garbage disposal, and it seems to be working fine, so far.

My dishwasher is not bringing in water and it's not washing. I submitted a claim online yesterday and it was easy.

Every experience I've had with American Home Shield has been good. They seem to fulfill their contract. It's a good investment. They had my microwave fixed, and the guy did a really good job. He was quick and courteous. Today, AHS is finally having someone come to diagnose my well and hopefully fix it.

We bought American Home Shield when we purchased the house. We've been in the house for seven years going on eight and we've maintained it ever since. It's peace of mind. There are things that aren't covered by regular insurance and American Home Shield allows us to budget an expense on a month-to-month basis. If something big comes up, we know that the majority of that expense has already been taken care of. They've also got good contractors that they work with and reasonable rate.

I was very happy with Leak Seekers when they came out a couple of months ago. I schedule the service requests online with American Home Shield and I don't get aggravated because when I set it up, I know exactly what I'm relaying and what the problem is. It’s an improvement from what it used to be. AHS is a little pricey. Everything is going up and it’s not as good a value as it used to be. But they fix everything and I've been with them for almost 20 years. They've always taken care of my needs.

I would recommend American Home Shield to any homeowner. I am such a big fan of their product offering, and I tell all of my friends to use them. They have saved me about $40,000 over 20 years, and my interactions with the contractors have been excellent. My most recent situation was I needed an air conditioner compressor. The repair person who came told me that the last unit that was installed was too small and that's why it broke. He was able to get me the right sized compressor which cools my entire house. It was a beautiful thing. American Home Shield has replaced washing machines, dryers, air conditioner compressors, an air handler, a furnace, and a refrigerator for me. I only need one of those things to cover me for the year. Compressors cost around $5,000 to $7,000.