American Home Shield Reviews

I don’t write reviews but wanted to share this experience to warn potential customers. Sump pump went out on a Thursday evening, immediately called American Home Shield to submit a service request and paid the $125 to schedule service call. Followed up the next afternoon for an update when service hadn’t been assigned to a contractor and was concerned as weekend was upon us. Explained this was an urgent situation as our basement is at risk of flooding. The rep flagged account as ‘high priority’ and said we would hear from a contractor by end of day.

American Home Shield is a scam! I had a garage door problem that included the tension springs. In the warranty contract it reads that AHS does cover the springs for repair or replacements. However, when the repair technician submitted the invoice AHS refused to cover the springs, citing that other issues that were not related were the problem. The tech from #1Garage submitted an invoice that assisted AHS in not covering the springs even though it clearly states in the warranty plan that it does. It seems that the repair company and American Home Shield are in tandem to scam customers out of their money. RipOFF!!!!

Absolutely the worst service possible. I would give a zero star if possible. They will require a second opinion, then when the second opinion verifies that you need a new appliance the will drag it out for months. Months. Our initial request was in February. Issue was not resolved. Company came back, more parts ordered. Still not resolved... Then we were told new machine will be given. We are going into May... Each call the past week is that we are going to be given a new machine per the service tech's write up, yet in these two months we have been without a washing machine... Nothing has been resolved.

My first experience with American Home Shield was horrible. I had a furnace go out in the winter. I called them but their contractor couldn't come out for two or three days. Then when they came out, they said they couldn't do anything for two or three weeks. I can't have a house without heat in the middle of winter and wait three weeks. Then they came up with an estimate that I would have to pay almost $2,000 to have extra work done to have them put the furnace in, which is ridiculous.

Something was clogged in the back of my freezer and it was causing a leak down into my refrigerator. When I do my claims online, it's straightforward and then American Home Shield will charge me. But a couple of years ago, I submitted some claims and only to find out they weren't covered. So, what I do now is I ask the rep first. I want to be sure if it's covered or not. So, this time when I called American Home Shield for my refrigerator, I asked them to check my coverage, and the rep explained that it would be covered. He was very polite and courteous. So it went well. Gary Appliance Repair came and fixed that. We didn't know it was clogged until they came out. This contractor was really good. He knew immediately what the issue was and fixed it with no problem and actually gave me some tips. I had a complaint about a couple of other contractors, but he was good. Everything is functioning fine.

I've been with American Home Shield since I bought this house 12 years ago, and I tell people that they should get it. I've been a little frustrated because the monthly payment has gone up over the last 12 years more than I would want it to, but I know that happens and it has still saved me money because they've taken care of so many things. I bought my daughter a house that she rents from me, and I got American Home Shield for her, too. So, I have two accounts with AHS. I think it's well worth it.

Sears did a great job with the washer. I just had to call American Home Shield to submit the claim, so it was an easy process. The reps were nice and it was good dealing with them. The contractor was very professional. I was happy with the tech coming into my home and doing what he needed to do. He concentrated on what he needed to do. But the washer was beyond repair so it had to be replaced. I’ve been with American Home Shield for years and I have them for two properties. So, it's a good value to have. It’s security for when something goes wrong, something will get done. They’re great and do a good job.

This is the first time I've used American Home Shield and when I called, I told them what the problem was. They told me it would take six days, which is a whole weekend and all the days around it. But I paid them the amount and they sent the plumbers here. On the sixth day, we had some health issues, so we called the plumbing company and asked if they could come the next day instead of that day. When they got here, one of the gentlemen was trying to snake the toilet. Other people have tried to do this but he kept on doing it. He said something was trapped in there and he couldn’t get to it, and the solution was to get a new commode.

I've been a customer with American Home Shield for 26 years. My claims experience has been good. The service technicians have been mostly good as well. I recently had a service call. It was the free tune-up. I got a text from American Home Shield that it was time. When I make my claims, I usually call on the phone and use the automatic data system on the phone.

I paid American Home Shield $125 to have somebody come out and fix my ductwork, and they said they couldn't do it. I'm out 125 bucks. So, I'm not real happy about that. Somebody was supposed to come out. I never got any report from the tech. The tech sent them a report, and I never heard anything from American Home Shield, and that was last month. So, I did call back, and they said that they were going to send somebody out to talk to me about an upgrade or discount with a mini-split but nobody's ever shown up, and I've never received a call. So, I don't know what's going on with that. The ductwork is in the bonus room. It gets really hot in the summer and really cold in the winter, and I have to keep the door open when company comes. Sometimes, the company doesn't like to have their bedroom door open.

We bought a new house and we were getting the locks changed as part of our plan. It was communicated to us via the American Home Shield app, that part of our plan included either getting our lock swapped, or there was something else we could do that would have been a free of charge, welcome to your new house kind of thing. We had all three of the doors rekeyed. The contractor that came out was very professional, efficient, and friendly. Great service. The one key works on all the exterior doors. And we got plenty of spare keys to hand out to parents and in-laws for emergency use.

The first time the repairman for EJ's Appliance Repair came out, he diagnosed the issue and said that I needed four parts. He ordered the parts and it took almost two weeks to get the parts. He said because American Home Shield mailed them parts and they were broken, he had to reorder them. He reordered them, and they came in. He put it all together, said I was good to go and he left. Immediately after he left, I started the machine and I heard it squeaking again. I called him but he didn't answer. I called the office, and the the rep said I would have to call American Home Shield.

American Home Shield said they'd insure my Whirlpool tub, but when I called them up, they told me they don’t replace the jets. They only deal with the motor. So, that upset me. I don't even see why they offered it if they’re only going to do something with the motor. There are so many more components of that tub. Other than that, my experience with the tech who recently came out for the lock and key was great. He was very professional and he didn't waste my time at all. He explained what he did and it didn't take him long to take care of his business. I also had a great experience with the electrical people who just came out.

This company is such a fraud !! All they want is your money! My AC is going out literally every summer and they keep coming out and fixing stuff but not actually fixing the problem! You’re a waste of a company!!! You can’t even get your customers service people to listen to our problems!!!! Horrible horrible horrible company!!! You guys would rather my child die of heat stroke than to come and fix our AC!

We got our American Home Shield policy around September of last year. My experience has been all right so far. I've used them a couple of times. So far, so good. The service has been on time. The people are friendly and professional.

My kids purchased a house and we were worried about the appliances and anything electrical happening to the house. We got American Home Shield and they have been perfect. Recently, the really nice refrigerator which is a Samsung stopped working. It was running, but it wasn't cold. Astro came out and was wonderful. They've worked with me at times. This time, I called on Friday and they came in on Saturday. They had to order a new part to it and now, I'm glad it's working.

The techs from Atria took a look at an appliance that had quit working. The problem turned out to be electrical, so they ended up not taking care of it. Other than that, whenever I have a claim with American Home Shield, normally, they're pretty good. I'm also happy with their price and their online service is great. As for their technicians, they’ve got good people who they’d call out here, and they've also got some who aren't so good.

I just recently called American Home Shield about a problem with one of the toilets and the gentleman who came out was very helpful. He noticed a crack and pointed it out to me, so I know that it needs to be replaced. The repair that we requested was taken care of. But every time I call American Home Shield, it usually takes days and days to get somebody out to help with something, which is a drawback. In a previous home where I had the same service, my water heater went out. They eventually fixed it, but it was a challenge to get them to do it. They initially wanted to give me about $300 and have me handle it myself. But then I would have to hire a plumber and it was going to cost me a lot more than that. It took a while to get AHS to take care of it. It's frustrating to use them.

I sent in a claim online when the garage door wouldn't go up or down. Then I got an email telling me that Local Garage Door & Opener would be coming out and they'd be contacting me. The following day, Local Garage Door got ahold of me. When they scheduled to come out, I never saw a picture who was coming out. The interaction before they got here, it was fine. But once they got here, it was extremely poor. I reported them to the Better Business Bureau and called the police on them.

American Home Shield has done what I needed them to do. I submitted a claim recently, and it was very easy and straightforward. Then, Right Temp Heating & Cooling came out in two days because it was close to a weekend. But they were friendly and easy to work with. I called them again and they came back right away. They were very nice people. So, overall, it was a good experience overall. Since the repair, the unit works even better than it used to. Other than that, American Home Shield has been very responsive and I've had no issues with the coverage. I wish the deductible wasn't so high because we pay every month, and we have to pay 125 every time we call a contractor. But the price is fair. Their website is also pretty easy to follow.

Eagle Air, the contractor that American Home Shield sent, diagnosed an issue we had with the air conditioning system, which turned out to be the compressor. They did a great job. I was very pleased with them and I would use them personally if I had the opportunity. I submitted the claim online to American Home Shield and they responded quickly. My experience with them has been okay. I still had to pay a lot of money out of pocket, which I didn't like, but it was certainly less than what I had to pay if I had done it all on my own.

The customer service from American Home Shield has been good as well as dealing with the techs they send to my home. I’ve been with them for almost five years and submitting claims is fairly easy, which I usually do online.

If your goal is to pay almost $300 for a $100 service call fee and about $200 for AHS to decline full service to clear a clogged toilet, despite "toilet" and "plumbing stoppages" being covered in a premium plan, then you should go with AHS. Mind you, unclogging a toilet plumbing service costs about $300 or less if you hire the service yourself through the same third-party contractor. If you are looking for AHS to pit you against an AHS Third Party Contractor to dispute AHS plan coverages, and then disconnect themselves from the call (not even attempting to call you back right away), then this is the company you should go for.

American Home Shield only knows how to deny claims - after being with them for 18 years and paying them over 20k - they denied a 1500 water heater that was still under warranty- their customer service is in the Philippines and can only read from a script - I got Cy and she could barely speak English - I canceled this policy after 18 years because every time you use them all you get is - it's not covered. Representatives are rude and unknowledgeable - all this company is is a thief company - they want you to pay them but deny everything you need repaired. Do no use this company and if you have a policy with them cancel it now!!

I’ve been with American Home Shield for 15 years. The reason why I kept this warranty was not for any repairs in my home but strictly for my AC units. On a weekend I had someone come out to service my units, clean them up. Check them. Found out that the services that American Home sent out all the time never gave me any pictures, never told me what was going on with my exchangers in my attic.

I had a very concerning experience with American Home Shield (AHS) that every homeowner should be aware of. AHS dispatched a contractor, Exclusive Appliance Repair, to my home to address an issue with my refrigerator. During the visit, the technician forced the refrigerator door open and caused significant damage. After reporting the incident, the contractor denied responsibility, and AHS chose to accept their statement without conducting any independent investigation.

We called American Home Shield and requested for a rekey. It was not difficult at all. The guy who came out from SmartLock was great. The service was professional. We had the rekey for the main house and the lock is performing great. Right now, I'm in the middle of a dispute with American Home Shield regarding our refrigerator, and I'm very unhappy with that. I had a refrigerator that was working during the time I was in escrow. When I closed my escrow and I was moving in, I noticed that it wasn't cooling very well. So, right away, I called American Home Shield, and they came out and somebody said it's a pre-existing issue. It started cooling again and working like cooling where it's supposed to be. I didn't make any adjustments.

American Home Shield did exactly what they told me they would do and I paid exactly what they told me I had to. I called to submit a claim for the clothes dryer and they got somebody out as fast as they could. Sears contacted me and the tech who came out replaced the motor on the electric clothes dryer.

I'm still going through an experience with American Home Shield. I've been trying to get my AC repaired, and it has not been going very well. Submitting the claim is very easy. I go online or make a phone call, and put the information in on what my issue is. AHS would send me an email or a text to inform me of the company that is going to come out there and look at my equipment. That part is straightforward. It's just the after-work of getting it done. I've been going back and forth, but I still haven't got an answer of what we're going to do. It has been over a month.

I have the Platinum plan with American Home Shield and it's hard to book the annual check on the air conditioning unit. They make you specifically use an app to do that, and if you want to schedule it through a representative, it's extremely difficult. But they gave me a pretty good discount to keep the service every year. Recently, I had a claim for a broken door. I called it in and the rep I talked to did a good job. Then, it took three trips for the techs to fix it because they had to order parts. Other than that, I am dissatisfied with the coverage and if anyone asks me about my American Home Shield warranty, I'd tell them that it's probably not worth it.

I did a claim to American Home Shield for something that was related to an HVAC system. A contractor came out in about three days. The service was good. Everything got repaired in about a week. What I have observed lately, though is that all these contractors just try to upsell. They don't want to repair anything. All they do is come in and say, "Hey, you should replace everything and move to a new unit." This has happened twice with me in the last two months, and of course, AHS will not cover. Most of it is covered by the consumer. So, it's bad that way. It all seems to be like a game. It's a contractor who's doing all this, and not AHS, but then, AHS is not questioning it. They just go with whatever the contractor says.

My dishwasher wasn't working and I called American Home Shield. I told them what was going on and they sent out somebody. The repair guy showed up and it was weird because I noticed it wasn't a company truck. I let him do his thing and I stayed in my room, and he let me know when he was done. He said he was gonna submit everything and they’ll probably be back in a couple of days to fix everything. But they didn’t show up to fix the problem. I got an email from American Home Shield and they said it wasn't covered. I wanted a second opinion and got one. I was told it was normal wear and tear, which didn’t make sense and it wasn’t covered. I ended up canceling American Home Shield. Their customer service wasn't bad. It's just I don't like the way they handle things.

My sink stopper in the bathroom broke off. NC Plumbing Pros came out and they were great. The repairman had to go to Lowe's to go get the part and he fixed it. He made sure the pipes weren't leaking. It's been about 10 years now that I've been using American Home Shield and they are pleasant. But they could improve on the payment I have to pay a month. When I first started, I was paying less than $100. But then you got to pay for the services too. I don't mind paying $100 for somebody to come out here to do a repair but to pay that 100-something dollars a month for something that I don't use often is a lot. But they make sure they fix your issue and if they can't fix it, they get you another one. I got a washing machine from them. I let them know which one I had and they gave me an option for a similar machine to the one I had which is the one with the rotary thing in the middle.

Everything that I've asked from American Home Shield has been either settled or has led me in the right direction to settle it. The price is good, especially with the benefits that I received. Some of the customer service people I spoke with were hard to understand but they were great. When I had a claim, the contractor did a good job. Compound Electric’s tech confirmed that it wasn't an electrical problem that was giving issues to my AC unit. So, they ran it back to the AC company. They were both great. But I didn't qualify for the loan for a new unit. So, I’m stuck with the old unit.

Cancelled a repair. Didn’t get a appointment for 7 days after I filed claim so I cancelled. I was told I would get refunded my $100.00. I was told it would take 5 days. After 3 lies when I would get it today I was told it would take 14 to 21 days to get a refund. They took my $100.00 in less than an hour!!!!

My faucet in the shower was leaking and I called American Home Shield. Submitting the claim was easy and the contractor they assigned gave me a call before they showed up. They were great. They got to me in a timely manner, communicated very well and told me what was broken and what they needed to fix it. I've been recommending American Home Shield.

American Home Shield has good customer service. My dryer went out, and the contractor came and replaced the whole engine. I called AHS on Friday, and the contractor was here by Monday. They had to order the part, and they came back two weeks later, so it was quick. Yesterday, when I turned on my dryer, it made this big sound. And every time I turn it on, it makes that big sound. I was going to call the contractor and see if they need to come and recheck it.

There were so many things that went wrong with the claim. The microwave component of our oven broke. They're attached. That took quite a while to get the issue resolved. We were without a microwave and an oven for a month. The electrical contractor, McGee, was fine. It was the information that I got from American Home Shield that was contradictory and confusing. We eventually got it taken care of, but they still performed extremely poorly and I won't be renewing with them.

American Home Shield sent out Cool Solutions for an AC issue. They did say that the problem was due to the age of the unit and not due to any component that wasn't specifically working. So, they weren't able to do anything. They offered to quote a new system, and their quote was not the most competitive, so I didn't go with theirs. I've had so many claims with AHS. 75% of the time, I'm pretty happy with the outcome. Having the service is worth it in the end. It's kind of a hassle some of the time, but it is worth it, and I have it on all my properties.

I had a guy from Barker Services come in when my water heater was leaking. The service was okay. But he gave me some information that wasn't correct. The water heater needed a valve. It didn't need to be replaced. The guy failed to tell me that whenever they do something like that, they cut the water off for a period and cut it back on, and that some of the faucets won't work.

I've had American Home Shield on two different houses and I've been pleased with them. Submitting the claim for my plumbing issues was very easy. The repair guys were great and very professional. I’m very satisfied with my experience with American Home Shield. I've had them for 10 years and I've never been disappointed.

American Home Shield kept sending technicians out, and the repair was eventually forwarded to Sears, which uses a third party for approvals. The technicians would be in my house explaining what needed to be fixed, but the approvals kept getting denied. I needed a new door since I haven't been getting ice since November and they kept saying it just needed to be spliced or the wires fixed. It took a long time to get the door approved. And prior to getting the approval to do anything, I ended up calling one of the technicians directly because I couldn’t get anywhere with anyone. He finally got me back on the schedule.

Excellence Plumbing came for a plumbing issue the day after I submitted the claim to American Home Shield. The repair guys were very professional and knowledgeable. Since then, everything has been perfect.

Cost is high, and they do not cover anything that costs money. They use subpar techs as contractors. If you want to cancel you will have to call them, and the billing rep will tell you that they cannot cancel your plan. I have been on hold for 30 minutes. Then you call them back and wait for the same response. I am sure they have been sued thousands of times. Not sure how they make their money...

I have been a customer for 3 years. My HVAC unit has stopped working and American Home Shield is denying coverage even though they say in their coverage documents ALL PARTS AND COMPONENTS of an HVAC unit are covered. They coded the repair of the control board (A COMPONENT OF THE HVAC) as secondary or incidental even though that is talking about items that are damaged as a result of a covered system or appliance going out. The control board and blower are PART OF THE HVAC, not a secondary item. I am leaving complaints on the BBB and pursuing arbitration and have messaged executives. This is deceitful practice in denying coverage when it says alll parts and components of central A/C is covered.

Everything's been good with American Home Shield. I signed up about four months ago and their technician has been perfect. I'd recommend them.

American Home Shield’s call centers operate overseas and it’s not the operation that I have an issue with. It’s that the reps don’t understand. Sometimes, there’s a communication barrier. Also, it takes a while to get through over the phone. The quality of the contractors is either really, really good or really, really bad. I had one contractor for a particular unit that came out and the tech kept on saying that they couldn’t repair it. But when the contractor would bill American Home Shield, they would say they were sending another person. Eventually, I called American Home Shield and told them I didn’t want the tech and the company. So, they sent another tech, and that tech verified that the stove cannot be serviced. I got a new one but it took six times to have a tech over.

American Home Shield sent out Darrell's Appliance, and everything was terrible. They were very unprofessional. Just by my wife looking at the reviews about Darrell's Appliance, they have horrible reviews in our area. I'm so disappointed that American Home Shield would even allow them to be a contractor with them. When the guy came out, they looked at our stuff. Then weeks went by, and we weren't able to get in touch with them. We called them repeatedly. This has been going on since December, and I still haven't got my cooktop yet because American Home Shield, just last week, decided to give me a buyout option because I've been pressuring them so much because they can't get in touch with the contractor and I can't get in touch with them. The contractor was non-responsive.

Lockhart Plumbing came out for the water heater and the valve needed to be replaced. The repair guy also replaced the faucet because the sink was leaking. Everything is good and I would recommend American Home Shield. But I’m ready to cancel them. I've been with these folks for almost 15 years, and I can't understand why my plan is so expensive. My plan went from $75 to $100. The lady gave me this song and dance about everything going up and that it’s according to the service that I have used with the company. I told her that I don’t pay more than what I’ve used. But you always get somebody who can't speak good English. You can't halfway understand them or they act like they don't understand what you're saying.

We were concerned about our air conditioner making noise. We placed a claim with American Home Shield online and the next day, they had a technician out here and checked everything out. I had an excellent time with the technician. He took care of the issue in one trip. My only complaint is he didn't bring any donuts.

American Home Shield's customer service has been bad. It's too hard to get ahold of them by phone to talk to somebody. A.I. can't answer every question. So, trying to defeat that system is almost impossible. They don't respond to emails in a timely manner. Then, when you do get ahold of somebody, all they're doing is reading off of a computer. They have no knowledge of what they're doin. So, customer service sucks. I've had good luck with the technicians. It seems like they've all done well.

I'm dissatisfied with American Home Shield. I submitted a claim with them online for a freezer that wouldn't freeze all the way. However, I couldn't understand what the techs were saying. It was very challenging because most of them do not speak English all the way. I had my husband's co-worker translate for us. Also, I had the assumption that AHS would attempt to repair the fridge, and after three times, if it isn't fixed, I would get a new appliance to replace it. But that cash-in-lieu situation is quite the mess. I at AHS' website, and everything that I saw did not correlate with what I was talking to the customer service people about. I called three times, so I talked to three separate people, and they all did not understand what I was saying as far as what's on the policy. I would not recommend AHS. I had First American Home whatever company before, and I might change back to that.

I had a friend who used American Home Shield and she was very happy with them. Now, I’ve been with them for under six months. They were very efficient when I submitted a claim. The gentleman who came to do the repair service was very good. I was very happy with it.

I'm satisfied with American Home Shield. They fix for me most of the problems I had. As for me putting in my request, they were good and assigned it to contractors who were good and contacted me within the next 24 hours. The tech repaired my wires in the back of my stove. It's working. The guy was friendly and knowledgeable.

The copay is too tall. It used to be 75 bucks. They now charge 100 bucks to have contractors come out. I pay for a policy, and pay a premium to have contractors come out. Other than that, I'd use American Home Shield again. AZA Repair recently worked on our refigerator's ice maker. That guy did good. He had to order parts which took a little over a week, and he came back and put them right in. The only problem we had with him was he had a very thick accent and it was hard to understand him sometimes. But he's a good technician.

My claim was denied but I'm still waiting to hear from American Home Shield regarding it. So, on American Home Shield's side, they're saying that it was denied because they sent an email saying that it was partially approved. So, until they clear that, that’s where we stand. Submitting a claim has never been a problem. I can go online and submit a claim. But the problem is the process of actually them honoring the request. The customer service with American Home Shield is horrible. Their social media person reached out and attempted to take over to process the issue, but I'm still in limbo. Everything that they’ve asked me for, I've sent over to them, but I have not heard anything.

I had an AC issue and AHS sent out On Point Plumbing Heating & Air Conditioning. The experience was very good and pretty timely. Everything went well and I couldn't be happier. The temperature subsided significantly. So I haven't had to use it yet. But when I used it, it was working fine. I hope once summer actually hits, it should be good. The tech who came out was a very good technician, very informative and knowledgeable. And for the secretary, the lady who was designating when he was coming and going, did a really good job too.

Some outlets weren't working and the repair guys from All American Electric replaced a circuit breaker. They were wonderful and it’s working great now. American Home Shield will save you a lot of money.

I have two properties and I've had American Home Shield on one of them for 15 years. For the other property, I've had them for 8 to 10 years. I would recommend them to others. Recently, I had an issue with the AC. I had to call and put in the request. Then the repair person called me and they scheduled me for the end of the week, which was the earliest they had. The service was fast and convenient. The tech was very good and professional. Also, I really like the company that got sent out. I've had them come out before. They follow up and they follow through. They came and diagnosed it, then they came back with the part in a timely manner.

Submitting a claim to American Home Shield is very easy. I usually do it through the app, and it doesn’t take long, but there should be more room to write comments. In my most recent claim, I thought my dryer had gone out, but when the technician came, he said it was an electrical problem. An electrician came out, was helpful, and fixed the issue, which was great. But I’ve been having a hard time getting an oven replacement. It’s been months, and I still don’t have a working oven. It’s been a nightmare to reach someone and have them understand what I’m saying. I’ve tried reaching out quite a few times and received multiple calls, but I keep getting asked the same questions, and there seems to be a communication barrier.

The washing machine was not cycling through. I made a claim with American Home Shield and the submission process was seamless. I went to the website, logged in, said it was the washer, then I followed the dropdown menus and the prompts. I did this was over a month ago and the tech visit was scheduled for a Friday. They assigned Sears for this service request and my wife took off work for the appointment. She stayed there through the nine-hour quoted window, which was insane. Then, about a half hour until the end of it, I called in and told American Home Shield that there was no one there. They said they couldn't contact the techs. So, American Home Shield does not communicate with the vendor that they're using with no way to reach out to them.

I have been with American Home Shield for over 10 years. I recently had a tech out to look at my air conditioning unit, as it was not blowing cold. The tech suggesting replacing the unit due to the repair cost being so high and the unit being over 30 years old. The tech advised me that the cost would be 10-11k and my home warranty would cover 5000. I received a quote for the repair from a company called Frontdoor Pro. It was just a price quote with no itemization or any additional information. Not even a phone number to call with questions. I contacted AHS and spoke with Richard, who advised me that the HVAC tech did not put in a claim for the unit to be replaced but for it to be repaired by replacing a coil and charging the 30+year lld unit. The cost for that was close to 1600.

The techs reconnected the propane line to the hot water heater and they did everything promptly. For this claim, my wife called American Home Shield and the turnaround time was quick. It was a good experience and I would recommend them to others.

We requested someone to look at our hot tub and American Home Shield sent a plumber who told us he wasn't equipped to fix that. He said he would go back and let them know that that was not his expertise. American Home Shield had been calling me ever since, trying to get me to pay $125 just because the tech set foot on my yard. He did nothing. This was our third claim with American Home Shield in the two years we’ve been with them and they haven’t sent anyone out or even tried to have a conversation about it.

The first time I called American Home Shield, I had a bad experience. But their customer service was okay. Recently, my washer dryer was not heating. Sears didsn't show up, and they just cancelled without permission. They didn't let me know. They didn't text me that they were not coming. They lied that somebody was at the door, but nobody came. So, the main problem is Sears, not AHS, because they cannot change it once they give the business to Sears. However, AHS has their customer service out of the country. Anytime I call, they hardly understand what I speak. They don't understand whatever I am trying to tell them. They don't want to help. American Home Shield, has to reimburse the money I've been paying for the last four years. I want to cancel my service with them, because because it has been one month and a half. This is not getting fixed.

I was with American Home Shield for a long time before I needed to call them. I just knew that something was going to happen and I was going to need help down the road, and I signed up with them. When I did have a need for help, I submitted my need, they answered quickly and said, “This is what we could do for you,” and sent Sigmond to come out and check me out. They said, “When would you be able to have them?” I gave them a date. They said, “That works for us. They'll call you before they show up.” They called. I said, “I'm here.” They showed up and I showed them the problem. They said, “We can fix that.” And they went and fixed it, and off they went.

I called AHS to submit a claim for my boiler recently. My experience with their rep was good. The tech came out the same day and was able to fix it. He was very good. I’ve been with AHS for 15 years now and they’ve always been professional. It's a short time before I hear from the contractors, and they take care of the claims pretty quickly. I've had multiple claims, and I've never had a problem. I'm happy and satisfied with their services.

All Set Appliances came out to do repairs and they were really great. They weren't able to fix the refrigerator, but they did whatever they could. The guy that came out was a really friendly guy, but it's not a repairable refrigerator. Several staff members at American Home Shield told me on their recorded line that if the refrigerator was not able to be repaired, I was going to get a replacement. I started waiting for the email that I was told I was going to get with several choices of refrigerator I was going to get replaced, and I never got it. So, I called back and they said, “Sorry, you're denied because you've already hit a limit. You can either repair or replace and you've hit your limit.” So, I asked them, “If you would have asked me if I would have preferred repair or replacement at the very beginning, I would have chosen replacement.”

American Home Shield is good. The washer's top wouldn't go on. It wouldn't spin, it flooded the floor, and it would not agitate. It had to be replaced. The appliance guy who came in fixed the two refrigerators and put in the repair order for the washing machine, and that was replaced. They came in today with it. However, it is too cheap. The replacement washer was not comparable to the one that broke. Also, I still haven't heard back from AHS on my exhaust fan, and it has been two weeks. It was part of the deal, but nobody has replaced it. The appliance guy came out and told me that might have been the electrician’s job. The electrician said that it needed to be replaced. I also have a ceiling fan that the electrician said wasn't covered because somebody put a different socket in there. The fan is not working and the string popped off, but he said that's not what happened, and he wouldn't repair or replace it.

AHS sent out GBR Appliance Repair for my washer claim and everything went okay. The tech was really good. He fixed the one thing to make the machine come on. But then it was the machine that was bad. The bearing was bad in it. So, they had to replace the whole unit. They actually went out of their way. The tech told me, "It'll be two weeks before they get back to you and make a decision on what they're gonna do." But they called us the next morning and handled it the next morning. That was pretty amazing. It took six days to get a new washer. They dropped it off at the front door, and we were good.

The door wouldn't open. I submitted a repair ticket online with American Home Shield and it was really easy. Their app was user-friendly. Then I received information about who the company was and that they would call me within 24 hours. Flash Garage Doors was assigned to my claim and they were great. They had to repair a piece that broke and since then, the door has been functioning well. But American Home Shield was saying that the piece wasn't covered. Thank God for the tech because he went back and had to educate American Home Shield's staff on it. But that should not have been the case. Instead of just blatantly denying it, they should have called the technician first for further information. That is very important, because that makes me want to cancel my plan.

My most recent claim with American Home Shield was for the ice maker in my refrigerator that was broken. I did the claim online. I always do. A contractor called me the next day and I sent them a picture of the ice maker, and they ordered the parts. All it was was sliding the old ice maker thing out and sliding a new one in. The new one that came was updated with a metal part in it, so I don't think it'll be a problem from now on.

I put in a claim online to have someone look at my microwave and a technician came the next day. He was very nice and he said I needed a new microwave. He sent it to American Home Shield but I never heard from them. They said on the website that my service was complete. So I had to keep calling customer support every couple of days until someone finally helped me the very last time I called and got someone to give me a new microwave. The guy came out on the 27th and nobody came until the 14th. So, it took a long time. I asked them what happens if my AC goes out in the middle of summer. And nobody could give me a good answer. So I'm thinking of not renewing my plan.

The previous homeowners had American Home Shield and it was carried over when I purchased my home in May of last year. Sometimes my concerns are addressed, but other times it’s been very difficult to get in contact with someone, keep in contact with a representative, and get my questions answered. As for the technicians, my only experience so far has been poor. I had a tech come out, and it seemed American Home Shield was under the impression he was going to do a tune-up. But he was here for less than five minutes, wrote down some information on a piece of paper, and left. I’m still not sure if I’ve been refunded for the second service agreement that he said he was not able to do, and I’m still trying to figure out the next steps.

My water heater is a 90-gallon water heater, and it started leaking everywhere. Submitting the claim was easy. The contractor was very good and fast. They followed up with American Home Shield quickly. They did everything they could to make it easy for us, but it's on the other end that I wasn't happy with. When they came out, they said it cannot be fixed and it needed to be replaced. They had to get an approval from AHS, and that took between five and seven days. They came out and fixed it, but replaced the water heater with a smaller one that is not big enough for the number of people in the house.

American Home Shield saves me money. I recently used their service when the ice maker of my refrigerator wasn't working. I submitted a claim on the phone and a couple of days later, a technician came out. He was good and he was able to fix the issue. I have American Home Shield for almost over two years and I like it when my stuff is covered. But I don't like it when it's not covered. I'd also be upset that I got to pay that deductible and the claim is covered.

I've been with AHS for two years now. The appliance claims with AHS were good. But I had a plumbing issue, and I was not excited about it. American Home Shield denied the service. And at the same time, they still charged me for the service call when they didn’t correct the issue.

The microwave stopped working and after I went online to submit the claim, I got an email from American Home Shield stating who the contractor would be. Appliance Pro was great. They contacted me before they came and gave me an option to choose the time that worked for me. They were on time, quick and friendly. Everything is good and working perfectly now. Everybody should use American Home Shield. They don't know they need it, but they do. I am a first-time home buyer, so it's been good for us to have. I'm happy. This was way better than my first experience with the air conditioner last year. It went out in the middle of summer and the contractor they sent out was from two hours away. So, it took longer to get it fixed. And then the contractor that they sent out was more of trying to sell us a new one instead of just fixing it.

Our dryer was running but not heating and the contractor, Atlantic Service, took about a week to come out. So in the meantime, I had already replaced a couple of parts that I could get quickly and cheaply, and when they got there, I told the technician what I had done and that none of that fixed the dryer. The communication with him was a little complicated because he spoke very little English. So we had to communicate through a ChatGPT translator on his phone. He was there for a bit, and I had to leave and go to work. He told my wife before he left that he was ordering parts and they'd schedule another appointment once they came in, and it would probably be a week.

The repairman from Atlas had to put a screw in the dryer. The last person that worked on it didn't put the right thing in so he put the right one. I'd tell others to get American Home Shield. I've had them for three years and I've had nothing but professional experiences with them.

My stove and my washer were both not working correctly, and the contractor took about a week to get here since I live in the middle of nowhere. The tech was great. He went here multiple times because the stove took a few different tries to get it right. He was communicative and told me what was going on and showed me what he was doing. So he was good.

American Home Shield has been horrible and lately, I've been thinking about canceling my warranty. I pay monthly, but when I had issues with different things, they gave excuses not to fix each one of them. Also, you can never really get anybody on the phone.

If you have a property that has large systems, American Home Shield is something you should consider based on the age of them. I've had some misses on contractors over the years. The communication when there's an issue with a contractor, like not showing up, or a payment issue, could be improved. But what I like most about AHS is the convenience. If I had an issue, I can just put in a ticket and AHS will help me find a contractor that they already have agreed pricing with, and they come out and fix my issue.

My water heater's pilot light went out, and I couldn't get it to light again. The gentleman came out and was able to get it lit. It went out a few days later. I went ahead and finally got it lit and it has been on ever since. I loved the tech. He was great. I had an issue a while ago with my bidet flushing correctly. I had some difficulty with that because American Home Shield doesn't cover bidets but they cover toilets. But it's a combination toilet-bidet. Once I got ahold of a gal at AHS who knew what was going on, she took care of it for me. There was a little challenge with that, but AHS got it squared away and their service was wonderful. I've already told people that they should get AHS. It's one of the best things that you can do, especially I've got a home that's 21 years old. I feel very confident that if something was to happen, with the coverage I have through AHS, I would be well taken care of.

I had to have people out six times for my AC and paid $1,500 out of pocket to get them to come out. The people that American Home Shield sent out were pretty knowledgeable. They replaced pretty much every major component on that thing, then the next year, it would go out again. Aside from that, the people that they sent out for my refrigerator were not good and I had troubles with them. They tried to fix the icemaker and they couldn't. But the first time they ever came out, they couldn't even find a serial number on the dang thing then they left. I took a picture of it and sent it to them. In the end, I got rid of American Home Shield because the customer service was pretty bad.

Looks for ways not to pay claims. In partnerships with repair people that report what to say so it’s not covered.

AHS is a scam! Reported our HVAC system down January 29. As of today, April 14, the appointed contractor Mohin/Elephant HVAC has NEVER EVEN BEEN TO THE PROPERTY!

I had a leak and the main line was blocked in the garbage disposal. The repair guys from Duty Calls Plumbing got it unclogged and I had to pay $300. They replaced the garbage disposal, but I still have a leaking pipe. So I'm waiting to hear what’s going to be done about it. I just purchased this home and unbeknownst to me, it had all these things that should have been addressed in the inspection. So I have a lot going on. Placing the claim online is simple and easy enough. American Home Shield will reach back out to you and then assign someone. The contractor then comes out within the week or the following week and dealing with them has been positive. Everybody's situation is different and I've had a lot of out-of-pocket things that were not covered because of pre-existing conditions. But I would recommend AHS.

American Home Shield sent DNB Plumbing for a leaking toilet. I submitted the claim online. The website was easy to use. I received the name of the company and I also got the name of the actual plumber later on before he arrived. It was a nice experience with DNB. There were no problems. It seems the plumber was able to solve the problem rather quickly. He seemed to be professional. He knew what he was doing. He cleaned up, and everything went fine. Another part of the issue that has to be addressed, but that's not covered by American Home Shield, is that when the toilet leaked, it leaked through the ceiling over my garage. I'll have to take care of that on my own.

It was easy to file a claim. Just go on the American Home Shield website and it was pretty quick. A-Fix Service came out and they were able to fix my microwave. The tech did a great job compared to the previous tech. So far, it's been working fine. We don't have any issues with the appliances right now. But I wish American Home Shield could give updates regularly, like what's going on, because I have to call them and ask for the update. It takes forever. Overall, American Home Shield is a good backup, especially if you have issues with your appliances. It’s good to have someone that can help out right away. The only thing is that I've been trying to call them because I was supposed to get reimbursement, but so far, I haven't received it yet.

I had two issues that happened in a rental unit, and both got resolved. Both the drums in the washer and dryer wouldn't spin. When I talked to the American Home Shield representative, we were trying not to get a certain vendor and they helped us switch the vendor by putting it in manually. So that was good. I can't remember what the company's name was, but when it came up, we recognized it, so we called American Home Shield to request a change. We've used American Home Shield a lot in the past. This contractor, Nick’s Appliance, was great. Nick’s Appliance is super good to work with, super easy, good communication, and easy to understand. So we were happy to get them. We've had trouble with some of the other appliance vendors in the past just not showing up.

Submitting my claim was very easy. I explained what was going on, asked about the deductible, and told them I wanted to pay it right there. Before 24 hours had elapsed, I already had a contractor calling to say they were on the way. My AC unit broke down, and they had it fixed within two days. I was worried since summer was coming up and I’ve never used the service with American Home Shield like that before. But they took away all the worry. I would recommend them to anybody. Everything has been resolved, and I'm 1,000% satisfied with American Home Shield. I love the contractors. They're very polite. They come over, and I explain what needs to be fixed and how much it costs, and that’s all they need to do.

My experience with American Home Shield is okay. On my most recent claim, they sent plumbers out. They cleaned out the system because I had a blockage. We haven't had any backup since. The guy who came out had been out here before. I've been having plumbing problems since I moved here, and that’s been 25 years. I called when I did the claim. I usually speak with a representative. The interaction is better now than earlier years. Now, they're responsive. American Home Shield is dependable.

My air conditioning had a clogged secondary line and I knew it because when that happens, you get a drip from a PVC pipe that comes out of newer houses. It comes out that way because it doesn't have anywhere to go. It would cause a leak on your ceiling, and you would get those spots. Topline Heating came out and cleared the line, but the repair guy also told me that newer homes can have an emergency switch that shuts everything down before the secondary line starts dripping. That way, you know there’s a clog when the system just shuts off. So, I'm thinking about having them come back and put in the emergency switch. I've only used them once and so far, it has been good. The guy was friendly and knowledgeable. He knew exactly where my main line went, and he said exactly what my friend, who's a plumber, told me. So, the service was good.

My experience with American Home Shield has been good, but it's a process. I have to be patient and wait for a time to be scheduled. It's not as easily as calling the vendor directly. I have to wait for the approval process through AHS. They have to schedule it, then they have to order parts and come out, which could happen with a vendor as well. But there are some things that I have a vendor fix directly, and some things that go through AHS, and it seems going through the home warranty takes longer to have something fixed. I have to pay the $100. But they end up paying for it.

Submitting claims with American Home Shield is easy because I just go online and I can submit it as soon as it happens, anytime of the day or night. It's random who pops up. If I called AHS and asked them, they would allow me to switch over. It always depends on what it is and how many people they have to do it, and who I end up getting. It's a roulette kind of a thing. For example, our pool pump went out, but it was in the middle of summer, so we filed a claim whenever it happened, and AHS has up to two days to respond. The company was out of LA, and they only show up once a week.

I called American Home Shield to submit a claim and it was nice dealing with the rep. The contractor came out in a couple of days, which was quick and we were happy with the tech. He did a good job. But we had to have the hot water tank replaced and I’m not happy about that. I was paying over $1,000 a year for an American Home Shield warranty, and they didn’t cover it. They came up with the excuse that the pressure valve was not working right, and that's something they don't cover. I had to pay $125 twice and they reimbursed one of them, so that was a little bit of something. Maybe it wasn’t really covered, but it should have been. I'm a Realtor, and I was pushing American Home Shield to my clients, but I won't anymore.

Submitting a claim with American Home Shield was easy. I wrote in my claim that my garbage disposal was not running. I checked to make sure that it wasn't an electrical issue. It was something to do with the disposal itself or some system close to it, not electrical. American Home Shield assigned a contractor who seemed fine. He came out to service it and it has been performing fine since then.

It was horrible with Sears. I can't believe that they're one of American Home Shield's vendors. You can't talk to a person. Everything is AI. Their window to come out to fix something is from 8:00 to 3:00, which is a ridiculous timeframe. They came out on a Tuesday, which was a vacation week for me. All day Tuesday, I was at home for them just to come and say they had to order a part. Then they came back Thursday but they didn't get there till 4:45. The repairman supposedly fixed it but it was not fixed correctly. My oven’s never worked right. Thank God, I’ve got a Air fryer.

A couple of years ago, I went through a furnace replacement. At the time, American Home Shield was advertising that if your furnace goes bad, they will replace it, which is why I bought the home warranty. But the free replacement ended up costing about $1,400. The tech said that happens all the time and that’s the average. They had to modify some ductwork for $350 and another $175 to modify the plumbing, even though it was $3 worth of parts at that time and about 10 minutes’ worth of labor.

I've submitted one claim to American Home Shield, and it was for plumbing. The garbage disposal was leaking. I did the claim through the app. It was easy to navigate through it. They sent me a link. At first, they called me and made the appointment. I put the claim in on a weekend, I got a call in about three days, which was on a Wednesday and they scheduled for that following Monday. The day before, they confirmed with a text who was coming and what time they'd be there. When he came in, he used the shoe covers. He first came in to see what type of disposal I had and what the issue was, and then he went to the store and got the replacement disposal, and brought it back, and they put it in. It took them a very quick time to make sure everything's okay. So, it was fine. American Home Shield has been great so far. The only thing was the response. It took four days to get a call back. Other than that, they’ve been good to work with.

Submitting the claim to American Home Shield was pretty easy on the app. It was pretty good. Alpine Appliance came out and our interaction was pretty solid. But the refrigerator is still not fixed. They said it's a warranty issue and it’s not covered. So, I have to come out of my pocket.

American Home Shield has been on top of whatever I needed. I moved in my mobile home here in October, and it was in January that I started looking for insurance for it. Some of the other residents here in the park have also been using AHS. The only thing I've done so far was having them send techs to check my air conditioning unit. They were friendly, knowledgeable, right on my problem and we got it taken care of.

American Home Shield has done everything that we've asked so far. I pay for the home warranty and my wife handles our claims.

The young man from KJ Heating came and looked at my thermostat, which was fine, and I explained that the system only works on some days. The heat pump would make a noise and then stop, and do it all over again. And the fan wasn’t running. It was almost 80 degrees in the house that day. He asked me where my furnace was, but I didn't think I had a furnace because I have a heat pump. He said it should be under the crawl space. He went outside for 10 minutes, came back in and said that he unclogged it, and it should be okay.

The garage door was very tight and loud in sound. And the garage is like a year old. Then the panel wasn't working. I called AHS and submitted a claim, and the communication with the rep was very good. She was very thorough and clear. She verified first that the service I was requesting was covered. After that, when she confirmed, she went ahead and created a request for service and told me that I would get a text as to who was assigned. Then, the people assigned called me the next day to set up an appointment. The tech that came out was very good. I took his company name and the tech guy's name, because if it happens again, I will definitely be happy to have him or to request him when I call American Home Shield. I have used AHS for so many years already, from my two houses, my condo, and this one. Just the service, the ease of requesting a service, and the follow-up as to when an assigned company comes is very thorough.

The first guy who was sent out for my claim said I needed a new unit, and American Home Shield denied the claim because they said they don’t replace garage doors. They put it in as the actual structural door of the home. But the claim was for the unit that makes the door go up and down. It was a fraudulent way of denying the claim because even the guy who put the claim in didn't say anything about the structure of my home. So AHS knew exactly what they were doing when they put the denial in. When they called me, they were saying there was a surge in the unit. I never said there was a surge and I don't know that there was ever a surge in my home. We never had a major storm, so I haven't had any electrical problems in the home.

When you have septic, it's a bit harder in my area to find someone. So, we have to deal with the issue over a week and that becomes a bit frustrating for us as a family. It took a while. But the service went fair. That step worked, so we didn't have to get it replaced. We had that documented. There's a one-time fee I have to pay every time I request a service. Patriot gives us days after that, then if something were to happen, they go back and present it to American Home Shield without us having to pay that fee.

Falcon Plumbing came out to fix the drainage waste of my kitchen sink. However, it took a little bit longer because initially, the people that were supposed to come didn't call. But when I contacted the American Home Shield, they spoke with Falcon Plumbing and they prompted them to come on. They came the following day so it was good. The repairman was communicating everything he was doing. American Home Shield is helpful. Whenever you need them, they are there. They are professional as well.

I’ve been with AHS for two years now, and my most recent claim was an AC unit that wasn't cooling. I used their app to submit a claim and the tech was out in four days. He was nice. I'd worked with him before on another AC claim. He was helpful. My AC is working. However, the way he did it, I'm not sure if it's quite up to code. I feel like he is bound by American Home Shield. I feel like he feels like he has his hands cuffed, because we have an older unit. I feel like he can't say, “You need a new one,” because he hasn't done enough work. I feel like there's red tape that he's trying to work around. Right now, we have wires that are zip-tied to the top of our AC unit. It's cooling, and that seems to be the only thing that American Home Shield cares about.

I called AHS on March 20th to for a service request for our washing machine as it was not working. I got a response from the provider on the following Tuesday, even though I researched the provider and called back several times to discuss the fact that the company assigned reviews stated it's a one man company. AHS rep assured me it's not, even though they were completely wrong. The rep was rude, and unprofessional and refused to let me speak, and I ended up having to yell to get them to shut up and listen. Finally they did, and then two day later a supervisor called he resolved her rudeness with an apology.

My daughter smelled gas in the basement and called Duke Energy. The reps from Duke Gas Electric Company came and did a monitor and shut off the hot water tank in the furnace. They said that I needed a plumber who was experienced with gas to come out and do the lines. I called American Home Shield and I told the representative my situation and that I needed a plumber. A tech came for the furnace, and he said I needed a plumber. The first plumber didn't show up, so I had to get another plumber, and American Home Shield tried to charge me again. When the plumber came out, he did an inspection and said he had to put it in to get an approval to repair it. I'm on disability and it took forever and a day. So I initially had two plumbers and a furnace guy, and I only needed one plumber. I had to get that straightened out over and over again.

American Home Shield originally sent the wrong type of person. I told them I needed an oven person. It was an electrical issue, so AHS sent an electrician. The electrician couldn't help me, so I had to re-claim. It took two weeks. The first guy told me immediately he couldn't help me, while the second guy fixed it immediately. He realized what it was and took care of it in a couple of minutes. He was nice to work with.

The techs from Sears came out and took the washer apart, diagnosed it, and left it apart, saying they needed to order a part and would reschedule. The part came in, and they were able to come out sooner than expected, which was good. But after that, the washer started acting up. When it ran, it would play music and change the load settings. When the second tech came out, he didn’t finish putting it back together, and when I pointed it out, he said that’s how he found it. I called American Home Shield and they said they didn’t know why he did that, and they sent out new techs.

The repairman was good. We were able to set up an appointment two days later and he was able to fix our issue. I've had American Home Shield for a little over 10 years now and their claims process normally runs this smooth. The price is pretty reasonable as well.

The oven was not heating up. Baking was not working properly. I submitted a claim online with AHS and their website is good. The techs were good. The techs investigated the issue first and then did whatever they needed to do based on the contract. The oven is good so far.

My refrigerator quit making ice, so I had to go to the store and get a couple of bags of ice. When that went down, I'd go back and get another couple of bags of ice. I finally called AHS, and the guy came out, said he had to get parts. When he came back with parts, I had slammed the refrigerator freezer door closed, and lo and behold, it started making ice. So, he left. Submitting the claim with AHS was as easy as pie. They're wonderful. I just make sure that I've got them. I have them on speed dial if I need them.

My microwave was stopping intermittently. So I called American Home Shield and set up the repair. They set up the appointment and then said someone would be contacting me from the appliance place. Then I got contacted by the contractor about when my appointment was by text and the tech came out and checked. He ordered parts, and then came back and did the repairs. The microwave has been working great. He did a good job. He was a little hard to understand because of his thick accent, but he was very good.

American Home Shield sent out someone that had to drive about an hour or an hour and 15 minutes away. They had to come out from Orlando. The other location was in Ocala, which also rode an hour and 15 minutes away. There were no local plumbers in our area in Lake County, which was an issue. When the plumber came out, the gentleman was able to fix one of the issues immediately, which was the leaking toilet. All he had to do was tighten up some screws that were on the bottom. For the other issues, he had to order parts. He had to order a part that was broken inside the shower and then another part for the kitchen sink. The shower and the sink are now fixed. The only issue with the shower is that he had it backwards, but I didn't want to bother him to come out. The plumber also said the faucets outside the house were fine, but that I need to get a better hose or a gadget that attaches to the spigot so it doesn't leak.

AquaBright Pools came out. The pool motor wasn’t running. I submitted the repair ticket online to American Home Shield. It was very easy. I already knew who the tech was from his time here before but I was given the name, and the number, and then the contractor always calls before they come. He’s great. He told me what he did. Everything is fine. Overall, the service is very easy. I've never had any issues with any person that’s come out.

The repair guys from Pronto Plumbing were supposed to have fixed something but there was still a leak the next day. They installed the valve and when they came back out, they said there was another problem. It didn't happen overnight. The leak still exists. Submitting the claim was easy but the issue has not been fixed. At another time, American Home Shield tried to repair my refrigerator four times before finally deciding to replace it, which took about four months. Each time I put food back in, it would spoil because the issue wasn’t fully fixed. The price is a bait-and-switch, with it going up.

I've been with them for almost 2 years. I paid $37/mth the whole time, never needing service. When I finally needed service, I had to wait over a week for the repairman. When he came, he didn't have the part & had to order it. That took almost 3 weeks. The icing on the cake was they took my payment up to $63/mth. Apparently, when you have a service call, they increase the rate. Plus, they keep trying to charge my account even though I've told them several times to cancel my subscription because I'm going to Choice!! Btw, there is no receipt to upload. They don't give you one.

My toilet wouldn't flush, then the water was backing up into the showers and coming up in the drain, in the showers, and in the tub. I made a claim online through the American Home Shield app and it was user-friendly. The process was very simple where I had four buttons to push. Then they gave me the name, address, and phone number of the vendor. But I was not at all satisfied with first contracting company, Circa. The individual who arrived didn't have on any branded uniform and didn't provide me good service. He immediately looked down the drain and said I had to pay an extra $2,000 to clear the drain. I didn't understand what they were saying. Then, that same company came out again after a couple days and said that they didn't know what was stopping the dryer.

I've been with AHS for three years now and their service has been good. The techs came out for a plumbing issue with the toilet and they fixed that. They also came out for the plumbing leaking on my pool pump. It was fixed the next day. It went fine, and it was prompt.

The contractor took care of the issue in less than an hour, but I’m not totally satisfied with American Home Shield. I’ve been with them since 2017 and there are a lot of services that they don’t provide based on my deductible or my plan. The price kept jumping up. It started from 40 dollars, and now we pay 90 dollars, so that’s a lot.

American Home Shield is responsive. Filing of claims is quick and easy. AHS usually assigns someone quick and who's of good quality. So, I like them. The bathroom toilet handle was leaking, the outside water spigot was leaking, and the handle of the kitchen faucet was loose. The contractor was friendly. They introduced themselves, walked me through what they were doing, and showed me the results for one of the things in the outdoor faucet. They showed me that the manufacturer had a piece of some material in it which caused a leak. They fixed everything well. I haven't had any leak since. I have an aging AC system, and it's nice to know that I won't have to pay for everything if it fails. Also, it's nice to have somebody to be able to fix things as they occur.

The contractor who came out was not the most friendly. They came out, looked at my drains, and said they wanted to put a pop-up drain in there. They called American Home Shield and said that there was a pipe that needed to be replaced. The lady asked what the matter was with it. The plumber said it was a strain. The lady said they don't do strains. The plumber told them they wanted $485 to do it. She said they were not going to cover that repair. I called back to American Home Shield and asked how come my bathroom sink drain wasn't covered. I told the rep what happened, and he said he'd never heard of such a thing. I called because I was going to cancel. I was aggravated and unhappy. He said they could refund my $125 back and I told him okay.

My experiences with American Home Shield have been up and down. Sometimes they're good, sometimes bad. I got two existing issues that AHS hasn't been able to fix. But in the world of home warranties, they're probably as equal to anyone. My oven door doesn't shut, and I still haven't got anybody out. One person came out, checked my fridge, and said, “We don't do that.” I called AHS and asked, “What about my oven door?" That has been a month again.

The AC was leaking Freon, and the company that was sent by American Home Shield insulated it and added Freon. My husband was the one that was here when they came, but they were very good. Within the 24 hours, they came out and fixed everything. We have no other problems since then. I've liked working with American Home Shield. For this encounter, I had no problem. Their online service this go-round was seamless. So far, so good.

Our pool pump had stopped working and submitting the claim through the app was very easy and literally took two minutes. South Tampa Pool was sent out by American Home Shield to repair it and the service from the repair guy was great. He had the pump replaced and up and running in less than an hour. It was very fast. But when you have to call American Home Shield, you stay on hold for an insane amount of time. I had to stay on hold for almost 45 minutes and some of their representatives are very hard to understand. It's obviously an offshore call center, so sometimes you have to hang up and call back because you can't understand them. And then, it's another 45 minutes. But that’s my only complaint and I got through it. So, it didn’t sour me. American Home Shield is a little pricey, but so far, their coverage has been very good.

The faucet was leaking on the faucet unit itself. I made a claim with American Home Shield and the first time the tech came out, things didn't go so good. He had done something to tighten something inside the faucet, and it started leaking even worse. It happened over the weekend, so we called them back. They came for a recall, put in a new faucet, and everything's fine now. We've been with American Home Shield for almost 18 years now and so far, we've been satisfied with the service. But when I recently had to have a garbage disposal replaced, it was considered an appliance and we had to pay out pocket for that. I didn't know that it wasn't covered and I thought I got the same thing I'd had the year before.

My air conditioning wasn't cooling and the contractor, Aire Serv, thought it was an air flow issue. I haven’t had any issues since they took care of it. I've had a good experience with American Home Shield and I’d recommend them if somebody is looking for a warranty for their house.

I would give zero stars if possible. I have been an American Home Shield customer for more than seven years, and this has been the most disappointing experience I’ve had with them. I requested service for a water leak, and the plumbing company they dispatched did an excellent job resolving the issue. However, the repair required creating ten access holes. When AHS sent a drywall company to patch the damage, they informed me that AHS had approved repairs for only two of the ten holes.

I’m very disappointed with my experience with American Home Shield. Most of the contractors they send have been unprofessional and unable to properly diagnose or fix the issues. In several cases, they had to return multiple times, and sometimes the problem was never resolved at all. Communication is also poor, and I often end up having to hire my own contractor to complete the repair. It’s extremely frustrating to pay around $100 per month, plus a $100 service fee per visit, only to end up paying out of pocket to fix the same issue. At this point, the coverage has not provided the value or reliability I expected. I would not recommend AHS based on my experience.

I had some of my family members say that AHS is a good company. And they had a really good experience with them. I went with AHS as well, and I've been with them for a year now. They're amazing. They explain everything in detail.

The air wasn't turning on. I notified American Home Shield on the app. The app was fine. I was able to figure it out fairly easily. The information about the service people showed up on the app and I also got an email and a text. Communicating with Diamond Air Conditioning was horrible. They didn't call right away, and it was close to the weekend. So, I called them, and they said they were going to call me right back. Then they set it up, they came out, and then they had to get all the approval with AHS. They got that fairly quick. Then they’ve scheduled their guy to come out and have something replaced, but then he called in sick, and they sent somebody else out who said they were just going to fill the system so that I at least would have some air while this guy was sick. They also told me they would call me to get me back on the schedule.

I submitted a claim for my dishwasher, and it went fine. American Home Shield had Atria assigned to the claim. It was the weekend, so I waited till Monday, and I didn't hear anything. So, I called on Atria Tuesday, and the lady sounded like she'd just gotten out of bed. She said, “Well, we can't get to it for almost two weeks.” I told her that was not acceptable. But I called American Home Shield back, and they were great. The lady was really nice. She took my information and she said, “Let me check into it. I'll get back with you.”

Leaky’s Water came out quickly for a plumbing issue and I was impressed with them. It went well and the customer service was great. The lady called to make sure that things were okay afterwards. I appreciated it. This is our third year with American Home Shield and I am very satisfied.

Some American Home Shield contractors have come out, fixed the stuff, and have done a very good job. I’ve always had a bad experience when it comes to my furnace and air conditioner. I've had very good response and results with everything else. However, my most recent claim was bogus. The first company said I needed a new furnace, when my furnace was running. And I had to pay them up front. Fast Response was the second people. The guy came out. He said I needed a blower motor. He went back, and wrote up something different there, came to where the fact that I needed some air duct work done that the home warranty people didn't cover. So, they wanted me to pay them what needs to be done on my furnace. I replaced the blower motor, and the furnace works fine. I don't know who is telling a lie.

The repairman from Advanced Air was very good. He was on time and polite. I've had very poor interactions with other services from American Home Shield, so I was really happy to have someone who came when they said they would come, did what they said they would do and didn't give me a problem. My washing machine broke the fourth time. It flooded my laundry room three times. The last people that were sent a year ago said it was an activation switch that was calling the water and that I was lucky that I was able to shut it off because if it gets stuck open, even if you unplug the machine, it will still keep running. That was what happened this time. The repairman was here for seven hours. He said my machine was rusted out. He was fixing another problem to a grinding noise that had supposedly been fixed a year before by another company through American Home Shield and was not fixed.