American Home Shield

The claims process went pretty smoothly according to the contract. Our fridge was not working and the tech that came out was excellent. Fortunately, he had a part on his truck to replace the part that was broken for the blower. Overall, the price of service with American Home Shield is good. But their call center is in another country. I barely understand their English. Doing the first call was difficult. We're unhappy with all the companies using foreign call centers to save a few bucks. But sometimes I get an American English speaking person here in the States.

The air conditioner went out upstairs. I sent in a claim and the contractor called me that evening, even though it was past business hours and got me scheduled for the next day. So, they reacted very quickly and professionally. They were very on time. The tech did exactly what he said he was gonna do. Everything is running. There are times I'm working and I can't just stop to be a mechanic, so it's nice to have that access with technicians through American Home Shield. They're the only company I've had for a home warranty over two houses, so far. I would recommend them. But I wish their website had a sub-comment section when submitting a claim online because some people aren't mechanically fine.

I loved American Home Shield in the past. For the last thing that they just came for, everything was great. But I've had a problem with something that happened last year and it was very complicated and it took about 20 phone calls. I have a heater that heats the flooring. They had a guy come fix it. When he fixed it, he said that we should give it about an hour or two and everything should heat up. But a day later, it didn't heat up and he wouldn't come back to the job. He said to replace the part. I sent American Home Shield the text from the contractor, and I had to find him because no one works on this stuff.

I can call American Home Shield 24/7. I tell them what my problem is, they give me an answer and they go through. I can hear them on the computer. They tell me who will come. When something happened, I told them what it was and they told me that they would put in the order and they gave me who would come out then and a number, say if I haven't heard from them in a day or so, to call that number. And what I'm paying for coverage is still good to me.

I live in the podunk so it's hard to get service out here. But it's not American Home Shield's fault. Their website is easy to work through. I've always been real pleased when I talk to them. I like that it's right there for me and I know exactly what I'm gonna pay for. I'm in the middle of a claim right now and I'm having trouble getting the guy to come to my house. I had an electrical socket catch on fire. The tech said yesterday he'd be out this morning, but he didn't call or contact me. I contacted him at noon. He said he'd be here around 4:00. He contacted me now and said it's gonna be even later if he comes. But the claim that I had with the AC went real well. The tech was real good. But I waited four days for them to get to me in the heat wave.

We've been with American Home Shield for a long time and their contractors have all been good. That's why we renew our policy. Convenience is the biggest benefit to this. You pay 100 bucks and they send somebody out normally within a day or so. They tell you what the problem is. The service fee used to be 75. Other than that, they either repair or replace for 100 bucks now. I like that concept. The ice maker of our refrigerator broke. American Home Shield really good. They had to order parts and that was all taken care of in a couple weeks' time. The tech was fine and everybody affiliated to this was great.

I like the convenience of being able to come out to my house and fix whatever. I have noticed that since I've joined the program the fees tend to go up every year. But it's still worth it to me to be able to have somebody to be able to come out and service whatever I have going on. That service should continue. I've had good work. I've had one contractor two years ago where we requested them not to come back out because they did not fix the job. AHS switched it to another service provider and documented it in my records not to send that service provider out to my home anymore. But everybody else that I've had have been good. I like the speediness of the service providers, and they have always been professional, and clean up. They didn't leave a mess. They came out quickly and fixed the problem the first time. Didn't even have to order parts. But when I've run into where they've had to order parts, sometimes that could be a bit of a delay. That may not have anything to do with the American Home Shield, but just the shipping process itself.

The warranty has worked out great for me as far as the deductible was very low. I filed the claim for My AC fan with American Home Shield through online. It was easy to do what I needed to do. And I got a call from the actual company that would come to my house within 20 minutes. They were here within 24 hours, so it went smoothly. I thought it would take longer, but it was a lot faster than I expected. The tech explained everything. And every time I asked him a question, he answered it for me. He was very thorough. He checked my inside unit, so he was good. The whole thing was great.

We have had American Home Shield home Warranty for 20+ years. In these years the yearly cost continues to go up as does the out of pocket deductible. The service has declined over the years. We have used them approximately 6 times over a 20 year span. Our latest issue is plumbing, a leak in our crawl space from the kitchen sink to the main line. The service order was placed more than a month and a half ago. No communication ever from AHS, we have had to continually call them and wait on hold.

My experience with American Home Shield is better than it has been. This last repair I had went flawlessly and it was a privilege to have. But before, I couldn't understand the vendors that came out. They wouldn't talk to me. I would ask them a question a couple of times and they’d get frustrated. Having AHS saves me quite a bit. I've been in my house for 60 years. It's an older home so when something breaks, it’s something that I don’t have the finances to fix. It hasn't been anything huge over the years but I lost my husband in ‘99. So, I depended on American Home Shield after he passed away. The only problem I have with AHS is the response to repairs. The wait can be lengthy and sometimes, that's not always what we as consumers are looking for. It was way before COVID. I have a handicapped son that lives with me and sometimes, whatever the problem was, it wasn't sufficient enough to wait a week.

Dr. Cool had to come out twice. The first time, they replaced the fuse that goes to the thermostat, then the unit went out again within a day. They had to come back and troubleshoot it some more, and from the call to the day they came back, it took them four days. They replaced the fan and the capacitor the second time, and it's been running good ever since. The repair person was friendly and very knowledgeable. Overall, I've had American Home Shield for many years. It’s a good company, and it's good to have if something happens.

The techs from Dudley's Heating were very professional and provided good service. The HVAC was ready to be replaced and the upgrade seems to be working well. American Home Shield has resolved most of our problems.

American Home Shield sent somebody out and in a couple of days, he tried to fix the unit but he couldn’t. So, AHS decided to replace my refrigerator and I just got the replacement yesterday. The whole process was great. It took two weeks but it was not their fault on how fast the refrigerator got to me. The first time we used AHS, it wasn't that pleasant of an experience. But the last couple of times we've used them is way better than the first time. You always hear AHS would replace the appliance if they can’t get it fixed and they did. My wife and I looked at each other and said that was a hell of a deal.

I have peace of mind with American Home Shield. If anything breaks, you can call them, and they'll get you, within at least a day or two, somebody to come and repair or give you an estimate of what's going on. They order a part, and it might take a day or two, and then they come and repair it. It's really cool. They get somebody out usually within 24 to 48 hours. It's usually more like 24 hours. It's fairly quick, but it depends on the day. too. If you call them on a Friday, you don't expect somebody to get back to you until Monday, but there was a time when someone actually got back to me late Friday to make an appointment for the following Monday.

I like that I can still speak to someone at American Home Shield if I’d like to do so, or just open a claim through their menu tree. I'm old fashioned and I do prefer speaking to someone, but I do appreciate the other option because in the past, I would hold for 30 minutes just trying to reach someone. When I had my refrigerator replaced some years back, that was a benefit. They fixed it, but trying to get to the correct department was a hassle. I had an air conditioner claim at the height of the extreme weather. It was not as quick as it could have been, but they quoted me seven days. I called on a Monday and they were gonna come out the following Monday, and then they moved it to a Saturday. They were able to get the AC repaired.

My most recent claim with American Home Shield was for a washing machine issue. It was not completing the spin cycle. I went on the AHS website to do the claim, and it was very easy to use. It was straightforward. It was pretty concise, too. It was easy to describe my issue, and then I quickly got a response that the case had been referred to Sears at the time. It was received and dispatched in a timely manner. Then I was told I should be receiving a direct call from them on coordinating the dispatch.

We had a couple of claims with American Home Shield. One was air conditioning related, and the other was related to our water heater. With the water heater, the contractor worked it out with American Home Shield. They measured and found the right water heater to replace a like-for-like situation. The water heater was replaced, and the air conditioner was a pretty simple fix. American Home Shield is pretty dependable. They are good at being responsive. Their overall service is pretty good.

I sent in a claim for the repair of our central air unit. The unit inside our basement was leaking. It flooded a room in our basement. Apparently, the trap must have gotten clogged at some point, and we didn't know if it was from the recent rains that the drain backed up. The technician said that was what happened, but we got it fixed thankfully. It took about less than an hour for him to get everything fixed. The tech was awesome. He was very friendly, nice, and knowledgeable. American Home Shield has been great the entire time that we've had them and they've been usually pretty prompt with getting repairs as needed.

My dryer wasn't heating and the tech came out and fixed it on the spot. I called American Home Shield on a Monday and then he came on a Friday. I wish it would have been quicker, but they said that was the quickest they could get it.

The service is good and flexible. It does what it's supposed to do. It's just gotten very expensive over the years. Recently, I sent in a claim for my upstairs thermostat and they resolved it. I had an issue with a tech that couldn't come out according to my schedule. I have to work, so they found me another tech. They resolved it that day. But the problem came back, and that tech came back out again and then took care of it. American Home Shield is costly, but it saves you thousands of dollars in the long run.

American Home Shield's service was terrible up until these last couple of times. The tech from C & C Appliance Repair was fantastic. He had to replace the dishwasher and then he had to fix the washing machine. He got it done very quickly. He was professional. I had a garage door broken and I filed a claim Sunday morning and then the contractor fixed it on Monday. American Home Shield was fantastic. But a couple of years ago, they were terrible. Everything was a disaster. It took them about seven months to replace a cooktop, and five months to replace a refrigerator, and I kept getting the runaround. I couldn't get ahold of anybody. The technicians they sent out to repair stuff were terrible.

My plumbing was stopped up. Customer service was great and the service went well. The plumber was very informative about what not to do for the issue not to happen again.

They are always eager to send someone to get my problem fixed. I didn't have to pay anything except the $100 deductible. Recently, I had a problem with my air conditioner. AHS was able to get somebody out right away. But then, I had the same problem and I called the contractor. They had to put in a $2,000 part and I didn't have to pay one penny. The tech had a very good attitude. I'm very happy with AHS. The people they send always get the job done. But the online tools don't work too well for me. I've had to call in a lot of times and go through a lot of challenges.

I'm not so happy about the claim when my outdoor AC unit went bad and I had to pay $1,300 for the Freon. I thought that was a part of the contract but I found out that it wasn't. I've been with American Home Shield for over 15 years and it was never mentioned. I never got any definite reason why they didn't cover it and when I opened up the contract, they said everything was covered. And the Freon is probably the most important part and the most important reason to have the air conditioning unit on the plan. But I got over it. Also, I don't like the fee so much because I pay $49 every month and then when I need service, I gotta pay an additional $100 for someone to come out. I don't understand all of that part of it. But I'm trying to hold on to American Home Shield. It's always good service.

Something happened in the kitchen that the sink stopped up. I called American Home Shield and 1st American Plumbing came out the next day. I've been telling others they need to do something like this. When my AC units upstairs and downstairs were both not working, I could have been charged $5,000 but with American Home Shield, they repaired them both for $79. The repair took a long time, though, because they had to work on the box outside too and the unit upstairs needed some type of part. Also, it was a missed thing on the ticket and it was really confusing. The tech had to come back out and he didn't see that he was supposed to do the one upstairs. They didn't give me a big hassle. They just had to resubmit the ticket. Other than that, I've been recommending people to American Home Shield. It's very affordable and they have saved me almost $10,000. Whatever I'm giving them a month is worth it.

My experience with AHS has been all right. It's just the fact that I didn't understand why the payment jumped so high in one year. Also, when you have someone with you for a long time, there should be some incentives or discounts. But I like that if something breaks in my house, they take care of it. My recent claim experience was great. The techs were friendly and informative. I had a leak in my washing machine and they fixed it.

AHS has been helpful when we needed them. It's always been hassle-free. I just go on the website and conduct my part, which is the service part and then they're usually quick to respond. Recently, our AC just went off completely at our house. They were quick to assign somebody to our place. When the tech came, he already knew what the issue was based on some questions that he asked us. In that sense, AHS is screening the right personnel for the jobs. If I wouldn't have AHS for the recent AC, I would have spent a lot more money than just the service call. It's very economical.

I've been with AHS since July. I like the coverage, the responsiveness, and the quality of the services performed. For my recent claim, one of the burners had quit working on the stove. The techs got out the next day. I really liked them. I'm very pleased with AHS.

This company has the worst customer service I have ever experienced! My refrigerator has been out for almost 2 weeks and this company will not send someone out to fix it! I have called over 15 times and each time I am lied to. They tell me they can't find a vendor in my area to fix it but I have found one just a few miles away that can come out NOW! They refuse to let me use them and keep putting me off saying they are still looking. I finally got to a supervisor that gave me the same runaround and never called me back like he said he would. I have had no cold food for almost 2 weeks. Being an older adult, this has impacted me because I have had to eat meals out and it's costing me a lot of money.

American Home Shield has been very good. My latest claim was for my oven. The electric board went out. I just put the claim online. They got right back to me and said they'd send someone out in the next day. They showed up and checked everything, and said they'd have to order a board. They ordered it. The board came to my house, and then they came out and installed it. Overall, for the air conditioner, refrigerator, or things that are super expensive, if they go out, then I just supposedly pay AHS $100.

When I was looking for a home warranty for my house, I found American Home Shield and I've been happy with them since that point. It's been helpful in a couple of situations. This is my first time owning a home, so there are home-owning things that I don't necessarily know how to do myself, or if I had to learn how to do it, it would take more time than just having the warranty charge one time for someone to come and handle it. I don't have to worry about it past that point.

American Home Shield is really easy and great to work with. The first time I had a claim, my air conditioner wasn't working and they fixed it super fast. Recently, I had to have my washer fixed. I had a sock stuck in the drain, so it wasn't draining. The tech who came was really nice and I don't think it took him 30 minutes to do the repair. Everything's been great.

When I had two repair companies at the same time, both did the job satisfactorily. One was for the dishwasher and the other was for the washing machine. With the dishwasher, the repair man did the job the first time. The second time, he got it to drain and couldn't find anything wrong, but he did the same thing again and came back. He didn't say what he did, but it hasn't messed up since.

AHS has been able to cover everything I've called for. They've always contacted somebody to contact me right away. The contractors have always been here on time and done their job. Recently, the compressor on our refrigerator was damaged. I reached out on Saturday and they sent somebody over by Thursday. He came in, took a look at it, and fixed it. He had the part available right away.

I'm an online digital guy, and I can interact with American Home Shield without having to call anybody and wait in a call center. I know that when I send a message, something's happening in the background. Their follow-up is really good, and I haven't had any issues with any of the vendors either. Everybody that they send seems to be polite, reputable, and thorough. Whenever we've had any issues with an appliance, it's either quickly explained and/or quickly taken care of for us. The vendors are not just coming in trying to sell us a bunch of stuff that we don't need. Also, people don't understand that as a consumer, I hold the wallet and the credit card, so they can't make me do anything.

The claim for the refrigerator went very smoothly. American Home Shield is great but the contractors are getting less and it's harder to find people to come.

I was with American Home Shield for quite a while then cancelled them because they weren't doing what they needed to do. A few years ago, I went back to them. The way they do it now is a little different than they used to. You can design your coverage and choose what you want covered. Recently, I put a claim in for the ice maker. I also had a disposal/plumbing issue. A contractor came out to look at the ice maker. They ordered an ice maker then the ice maker decided it was gonna work. I did a recall. They came back, looked at it again, ordered an ice maker and replaced it. So far, so good.

I had a very bad experience with American Home Shield. They ripped me off. An AC unit was bad. The repairman put a new coil in and a month and a half later, it was not working. American Home Shield had the same company come out again but it kept on breaking down. In Florida, you can't go without air conditioning. It took weeks and the house was 85, 90 degrees. It was ridiculous. I called American Home Shield and told them the situation. I told them I had to bring my own person in because their contractor didn't know what they were doing. A kindergartner could have done a better job than what they did. The welds were broken. It was a shoddy job.

When we first signed up with Home Shield, they were great. Great customer service, great response, great feedback. Since Covid and since they offshored their customer service, it's been a headache. The only reason why I still have Home Shield is because of their great customer service in the beginning, and they're the only ones that do what they do. They cover everything. However, the price doesn't match the service that they provide.

We hadn't used the AC as much as we had recently, and we got the house used and apparently, the drainage on both units would clog. The tech was there on time. He looked at both units, had the repair done quickly, then left it so that I could pour the solution down to keep it from clogging again. Now, everything's still draining. The technician that came out was exceptional. Home Shield is contracting with that company, and they should keep doing that.

I called in the service request for the central unit. They took everything down and contacted the contractor to call me. It took 24 hours and scheduled the appointment. My wife was there when the tech came out and she said he was a great. We had a great service and it was very professional. I also had a hot water tank issue that was resolved. American Home Shield's sales and marketing process was pretty comprehensive and detailed. But it could be a little bit more coverage. I'm already looking at expanding the coverage.

When you call in a claim, the process is okay. But this last time, American Home Shield told me that they wouldn't cover the parts on the water heater. The guy from HomeMeister that was servicing it called and talked to them and then they decided they would do it. So he was good. HomeMeister have been excellent.

I sent in a claim when the freezer wasn't making ice and it started leaking, and then the microwave just died. It was a horrible experience. It was to the point where I said, "Next time, I'm gonna actually call American Home Shield myself and ask them, ‘Please don't send them again.’” The first time that the tech came out, he gave us a 30-minute heads-up that he was coming. After that, he was in my driveway and called to say, "I'm here." But that was not enough heads-up. I only work part time. We weren't even in the state. We were on vacation in Tennessee. But luckily by chance, my mom happened to be at my house.

A switch on my microwave was causing it to come back on its own after you close the door. Then the heating element in my dryer needed to be replaced. I was also having problems with the ice maker in my fridge. I spoke with an American Home Shield representative who was very clear and responsive to my concerns about the three different items and told me which appliance repair place they were going to have to contact me. It was quick, to the point, took down all of my concerns, and everything happened very quickly. I really liked the technician that came out. He seemed to be very knowledgeable and quick. He got right in, took care of things, explained it very well to me, and got out of there. It was a very good experience.

I had a leak in my HVAC system and they got it all taken care of in about three days. They sent out Cool Image who I've had references about and the tech was awesome. He let me know exactly what was going on and showed me pictures so I had an understanding of what was happening. He recommended the best way to get it done. As soon as he had the part a few days later, he came and installed it that day.

The air conditioner would not come on and I was very displeased with the first AC guy that came. He went outside and said he put a valve on it and gave me two cans of Freon. This happened at the end of June and he told me to call him back if I had any trouble. Well, I did call him back and then I sent him a text that the thermostat was showing that it was 83 degrees in my house. He never called. I contacted their office and they said they didn't have a recall. I didn't know how to do that. I did the recall but I don't know if I did it right or not because when I called back, the lady said she didn't see it over the phone but she went ahead and did it for me.

American Home Shield was part of our closing and we chose to keep it because the first year we got the home, we had to replace the hot water heater and they took care of it. My experience has been nothing but positive. I called our AHS hotline and requested service for our AC. It was a walk-through automated system and it was very easy. The people were prompt to get back. As soon as I was done with the phone call, I received an email and a text message telling me that JKT Mechanical of Oklahoma was assigned to my order and they would be in touch with me in the next 24 hours. Once they were in touch with me, they had it fixed within a couple of days.

A big benefit to AHS is being able to just go online, request a service, and then have someone come out quickly. Requesting a service is simple and easy. I was having a problem with the washer and dryer and the contractor swapped the hose out. Then, my roof was leaking and the contractor came out and explained what they were gonna be doing to fix it. They fixed it and that experience was really good. The next day, I had a draining issue in my bathtub. The tech came and he fixed it. There were no problems there.

I had a wall unit AC leaking. I put in a request with AHS and the contractor contacted me to make an appointment, then they came by and fixed the problem. Everything's been good since then. I would recommend AHS. They're worth using.

I still have a claim with American Home Shield going on. It's for the AC unit. I called the company out last week and told them the house wasn't cooling. When they came out, they said, “Oh, there's no problem.” They came back out on Wednesday of last week and still said, “No problem.” I kept telling them there was an issue. The AC was just blowing out hot air at that point. So, I called on Sunday to have somebody come back out. They said somebody can't get to me until Thursday.

My experience with American Home Shield is amazing. I feel more protected having them. We have placed two claims so far, and both of them have been taken care of very nicely. Two times, it was a fridge that failed. One time, it was repaired. The other time, it was replaced. Not all the contractors were very nice to work with. On the second claim, I didn't have very good experience with the very first contractor. They didn't have any customer service. We couldn't get ahold of them. There was no follow-up. I had to call AHS several times to find out what was wrong, what was happening, and why we were still waiting that long. The other ones were okay though. As far as the replacement, AHS covered up to a certain amount. If I was paying up to that amount, I didn't have to pay anything. If I wanted any upgrades, I could pay up out-of-pocket. So, I just stayed in the limits and got one that they were proposing.

American Home Shield has good coverage for emergency-type situations. It works really well for my parents. I did a claim and their process was fairly easy and really quick. Overall, the service and process were great. The install of the washer went well. The techs came, they removed the other one and connected it, and it's been working well. There were some previous repairs as well for an AC and a refrigerator. By far, this one for the washer has been the easiest, and the service people that they sent out were amazing.

My experience was not good. I got the letter that American Home Shield won't pay and I knew that. The problem I have is the guy that they sent out was trying to gouge me. He was charging me $200 to clean the condenser and over $200 a pound for Freon, and I had it put in for $45 a pound. Something was wrong, but American Home Shield didn't seem to be too concerned about it. I told them that I don't think they should be using them.

American Home Shield is a good company, and I've had it for a long time. The website is easy to use, and I like it. I always use it. I had a leak and a stoppage and had two different visits. The first time, I heard from someone in two days. The repair man did the job very quickly, but he had to come back. He fixed the leak, but it was still leaking.

With American Home Shield, I have a venue that I can tap into for repairs and the service that it requires. I have coverage that I can pick up the phone and call, and they've been great. I just go online, put in a claim and set up an appointment, but usually, I have someone else who does that. The repair people typically cannot come as soon as I need them to come, and I'm sure that's the case with any kind of service provider, but for me, I own my own home. I get warm and fuzzy when people are anxious to get out and take care of my problem. When I have to wait several days, it’s not a good thing. Other than that, the techs are very polite. They put booties on when they come in and they go about their business.

So far, I'm happy with American Home Shield. The tech who provided the service line did an excellent job. Communication was excellent and he went above and beyond the call of duty to make certain I was satisfied. I like the convenience of AHS and the fact that I'm able to get repairs done to my property in a timely fashion. I don't like that the fees have gone up quite a bit over the years but I'm satisfied with their service.

We've been w/ AHS for a few yrs now. And for most part it was positive until past year. They do not vet for good companies.. The vendors they use are the worse. I've found a way to bypass that but it's a big hassle. The reason for low rating however is that when we signed up we opted for the $100 flat rate fee in order to have a low monthly fee which has gone from $39 myh to recent contract renewal $119 month...over of what they claim their platinum plan charges and I don't even think we are on that better plan. It seems like we are being penalized for using the service which has been minimal. One year our fridge went out and we opted for a buy out.. That was the biggest expense but if they are going to stick it to you later..that should get spelled out upfront. I'm going to call and if they make it right I'll amend this low rating. If not..the rating will warn everyone about being burned for being a loyal customer.

AHS has been very responsive whenever I needed help with my warranty. Plus they send the right people. The service is easy to use and the cost is good.

I've been very happy with American Home Shield. I normally do it on the app or the website if I want a claim. And they are good about approving them or letting me know the next steps. It has been very user-friendly. Every time I have an issue, it's covered. AHS would send the technician out, we pay the deductible, they fix it, and I'm on my way. So, the coverage for it has been great. Also, I've had great experience with my contractors. They were knowledgeable and able to fix the problems quickly.

The technicians have been good. They came out, tried to resolve the issue. The only thing that I had an issue with is I paid the deductible. It runs good for the first 30 days, and it would go out on me. And I had to pay that 125 again. But it was the same issue. Why did American Home Shield charge me again? I mentioned that to them. And I said, "People don't have money like that. Times are hard nowadays. We can't do that." And I wish the deductible was less. Other than that, I've been satisfied. Since the technicians that came out weren't able to resolve the issue, I will get a replacement and I won't have to take that money out of my household.

For the most part, we've had a good experience with American Home Shield as an organization. But there were one or two times where there was a scheduling debacle. Also, we had a technician come out and they put on a incorrect part. And a guy come out one time where I wasn't real happy with the service. He came out to fix our ice machine on the refrigerator and we had him come out once or twice and I paid him for service fee but the ice machine, to this day, still doesn't work. But overall, it's been a great experience. I'm very busy all the time so oftentimes it saves time not having to hunt down somebody. I can report the issue and have a service tech.

The contractors have been excellent. It seems like American Home Shield has a good team around them so I've been very impressed. I don't know why I didn't have them before. Once I submit a claim, I get some kind of response from American Home Shield within 24 hours. They tell me that they received it and that they're going to assign somebody. Then, in about 24 to 48 hours, there's normally a company and technician assigned and within another 24 to 48 hours, they're on the assignment. Having American Home Shield has been great. The only thing that was disappointing was I did not read the inscription in there showing that I have up to about 60 days to make any adjustments. I would have upgraded it from Gold to Platinum but I have to wait until the month of renewal before I can do so.

I had no problems with programs, easy to answer questions and fill out requests. I believe this will be a pocket saver for me. Have had some contact with this company, everyone was pleasant and understood my needs.

I called AHS at their published number of 833-466-0713, for, in writing, why my pipes that are leaking was denied. I was referred to the section on the contract, but no explanation of why it was denied (i.e. who told who what, etc..). I was then told to just call the contractor. I called the contractor and they told me to call American Home Shield. I then e-mailed consumeraffairs@ahs.com, nothing. I was then told that my request is now cancelled. Wait? What?

This complaint is against American Home Shield (AHS). On 8/10 at 11:30 p.m., our home plumbing began rapidly backing up and waste water was rising from our tubs and toilets. As this was an emergency and health hazard, we promptly called a 24/7 plumbing company to assist us. They arrived quickly and completed their service around 2:00 a.m. The next morning, I called AHS to explain the extreme situation and inquire about possibly being reimbursed for some or all of the cost ($929).

AHS has a very good response and is very diligent. I've had a very good experience with them. The associates on the phone were very flexible because they had to call me and then I had to call my son.

I had a previous claim submitted three weeks earlier that was canceled and nobody came out. I called the customer service number and the reps said they would take care of it. I told them I didn't want one of these random contractors and I wanted US Air. The tech who came knew exactly what to do. The issue was a broken capacitor and the fix was so quick. AHS provides a sense of comfort that I don't have to search for a vendor. It's a good investment for maintaining your home.

I have issues with an A/C wall unit I requested service. AHS put me with a company to fix the A/C wall unit. A technician came to my house and said it need a new part or replacement. The technician said he will report to his company the problem and they will contact AHS. I contacted AHS and the service provider company. They said they referring the job to another company. I didn’t understand because the technician told me about the issue with the A/C wall unit. I contacted AHS for this information, they said I will receive an email in the next 24/48 hours.

We've had quite a bit of a problem with AHS and if it wasn't for the coverage, I would have left them by now. The technicians they sent out were friendly and fast. I never had a problem with them. But at one point in time, we had to fight tooth and nail for AHS to send out a different person for plumbing. And we were going back and forth about that. There was also a lot of misunderstanding with communication to the point where I decided not to call. I had to repeat myself again and again, and there was a language barrier. So, I decided to message through the website instead so that what I wanted done was understood. They should have better communication where the rep understands what the customers are saying.

I can rely on American Home Shield to address whatever issue I have. The majority of the issues I've had with my home are covered under the plan. I love their portal. It's great. I use it all the time. Recently, All Valley Appliance came out for my microwave that shut off. There was a fuse that needed to be replaced.

I am thrilled with the service and would highly recommend that anybody that's selling a house purchase American Home Shield. It's very easy to use. I thought I was gonna have to buy a new washing machine, but I didn't have to. They were able to fix it. It was a very fast service. I would definitely purchase the service again.

I had water dripping which I thought was something from my air conditioning. When the guy came and unclogged it, he said that the water should go away in a couple of days. I was sleeping on the couch for 3 days because it was too hot upstairs. Another guy came out and told me that there was water underneath the unit, that I need to call a plumber. The first guy never told me that. The second guy was informative. He said, "If the water goes past the line, you call a plumber and check it in about an hour." I checked in 20 minutes and the water was already up. Even though I had to wait two days before the plumber came out, he was here very shortly and unclogged it.

American Home Shield has always done a decent job and I always recommend them. Recently, the coil on the burner needed to be replaced. A repairman came out, diagnosed it and figured out the problem right away. He ordered the part then came back and installed it. He knew what he was doing. The repair required a lot of heavy lifting, and he got it done quickly.

I called American Home Shield and told them that my home wasn't cooling. I asked them if I could choose my own contractor because the original one that they sent me didn't have a good rating. When I called them and told them that I didn't want that company to come to my home, they told me that they were going to send someone else out, but they didn't. The initial company was still reaching me to come to my home. I called the first company and told them American Home Shield should have canceled the request. American Home Shield resolved the issue but it took some time. Also, I was concerned the first three days. It was hot still in the house. My neighbor came and the part that the guy had installed was loose, so my neighbor tightened it.

Our AC unit recently got zapped by a surge. We had a really bad storm that came through here three weeks ago and unfortunately, it was almost close to the triple digits. The electricity got knocked out and it knocked our AC unit as well. It got really hot in the house and luckily, we have American Home Shield. But it happened on a Thursday and we had to go to a hotel for a couple of days until the contractor could come out that Saturday. Everything was fixed, though. All of their contractors have been excellent, which is shocking enough because I've heard horror stories about extended warranty companies. But so far, it's been great for us. We've made numerous claims, including our refrigerator, microwave, garbage disposal, and garage door, and just on our refrigerator and our microwave, it was about a $5,000 savings for us. It’s worth it.

I had a leak and American Home Shield sent someone out. The tech was very professional. He said, "I'm here about the leak that you reported," and then he proceeded to do what he came to do. The problem wasn't covered under my warranty, but I was still able to get the problem pinpointed to what was causing the leak. The water was right under my AC thermostat. So, I was thinking it was the AC that was leaking. I found out it was directly under my thermostat. Everything is fine now.

We've had some electrical problems that need to be fixed. It took the electrician a month and a half to get here because they were busy. Also, the claim was denied. But the recent contractor that came to fix our icemaker, refrigerator and freezer did an excellent job.

American Home Shield rose to the occasion when the other ones had failed. And they were competitive at the time. Also, the service has been good. I can go online and place a claim, I can call them, and follow up with them. AHS' website has a drop-down menu to choose from. It is convenient. AHS keeps moving the price up every year or other year, and that is frustrating. But other than that, it's good.

I've had a few claims recently. I had two air conditioners, a dishwasher, and a microwave. The vendors that American Home Shield employ seem to be well-trained. However, there seemed to have been a very big change at AHS over the course of the last two years. The management or ownership, or both changed. It's frustrating on many fronts.

When major appliances break down, AHS has been very good at replacing things and giving money towards the new unit. When I needed a new dishwasher, they paid almost all of it and they replaced the microwave door. But I’m not impressed with AHS today. Our air conditioner unit needed Freon and all the policy covers is $10 on a pound. It needed $1,000 worth and they paid a whole $120. I don't feel very covered when it's that big a bill. The service was awesome, though. They came right away. We just had our other unit looked at and fixed. The upstairs one went out two weeks ago and that one took a week for them to come. Also, the automated is not great. You get your service report done, but I like talking to people.

I have American Home Shield's service so the tenant can call them directly and I don't have to be the middleman every time between, "What time are you picking up your kids? What time do you get there? What time do you leave in the morning?" They just call their own appointments for their own repair. Everything went smoothly. I like the quality service person coming out and just not somebody random.

I can't do the stuff I used to do. So we ended up getting American Home Shield, which my wife and I considered to be a good thing to take care of issues that I have here. But I went to having issues with them, and I also have issues when I call in for service. I speak to somebody with foreign language that doesn't understand me, and I don't understand them. Also, they should not respond back to say the job is completed when it's not. I end up turning around, calling AHS and saying, “We got a report saying it was completed,” that who they sent out is not being truthful to them.

Of the 23 years I've been with AHS, I've only had two issues with them. One was with the contractor who didn't do the job adequately. There were a whole bunch of other visits to get the thing fixed based on what he did on the first visit. The other is their accounting system, which leaves a lot to be desired. It's a hot mess and that's recent, so I'm still a little touchy about it. They ended up billing me for an annual premium all at once as opposed to taking the monthly premium because they couldn't figure out their accounting system. It was kind of a shock when $1,100 was missing from my account, as opposed to the 84.99 that I’m anticipating.

I've made 3 phone calls now to this company. Every time one of their very nice call center representatives from another country answers they eventually hang up on me or go completely quiet as I'm trying to cancel. This company is trying to keep all the money I paid for a year of service and has so far only offered me 200$ of the 850$ I paid. I am 6 months into this annual contract. I've seen nothing about why they seem to be so unwilling to fully prorate me. I'm only trying to cancel because they completely refuse to work with me on recent emergency repairs I needed to make to my home. I guess I was supposed to call them first but I don't understand why we can't work something out. The likelihood that I had any active warranty on any of this aged-out equipment is incredibly unlikely but that didn't even matter to them.

I called for the leakage in my kitchen sink and they sent me Sewage Metric. They gave me a quotation of $700 and I had to pay 300 something dollars. I wasn't satisfied with that company and I called to request a second opinion. The rep said that if the second company gets to know the same thing, then I'm gonna need to pay additional money. K6 Plumbing came and fixed everything. The issue was totally different from what the first guy saw. So, I was totally impressed.

The service has been helpful with getting people here to look at things. I had an electrical lighting issue and an AC issue. I requested the services online, paid the deductible, and AHS set up pretty much everything after that. Working with the contractors was painless.

The warranty has well paid off. My ice maker and microwave went out and I was able to get both of those done at one time. They were fixed with excellent service. Then, my air conditioner in our sunroom decided to go out. But we live out in the country and everybody wants to charge. The tech told me that it would cost me about a $150 service charge just to come out here to my house, which was ridiculous. I would not rely on that contractor to come out here again but they more or less condemned the unit. The unit was corroded and AHS wanted a second opinion. We were without air for three weeks.

American Home Shield sent out somebody right away, and the company was really good and professional. The whole reason we switched from one company to American Home Shield was because American Home Shield had more people and services to offer around here. With the company we were with before, we'd run into, "Well, we don't have any providers that can come out to fix that issue. But if you fix it, and then we can reimburse you." I didn't wanna keep doing that because that's why we pay a deductible. At least with the American Home Shield, we just pay the deductible and they've been accurate in finding somebody to come out to remedy the situation. I haven't had any issues at all with the quality of the service. The cost is a little more than what we'd like, but it's just one of those things that keep going up, yet nobody gets paid more.

For the most part, American Home Shield has been good. I recently had a washer repair claim and they assigned Majestik. They had to order a part for the washer, so they came back three days later after initially coming out and repaired the unit. They've come out for other repairs before, and they're always fantastic. When I use Majestik, they're great and it's always so easy. Other companies, I've had issues with. It just depends on the provider that's sent out.

We called American Home Shield for an air conditioner that quit working. It was towards the weekend and they said they could get someone out Monday. Because my wife is disabled, I asked them to put a special expedited service on this because she would suffer under extreme heat. They found this company who came out on a Friday and looked at the unit. They said it was a broken fan. It's a 20 to 25 year old system. They came back that day with a whole unit, which was the motor plus the fan blades on it. They installed that and it's been working perfectly. We're really appreciative that they did it a day earlier. Both guys were considerate people. There are times that American Home Shield is less than ideal and there are times that they go over and above the call of duty. They also seem to change the things that they cover and the things that they don't each year. But in this case, they did well.

I've had a good experience with American Home Shield. I like the convenience of knowing immediately we're gonna go online or make a phone call, and it's done. Our air conditioner needed a lot of work. It probably would have been $2,500 worth of work. It was nice that we just gave them our $125 deductible. We also used them for our pool pump. A pool guy gave us a quote of $450, but we got it for $125 with American Home Shield.

I like American Home Shield's service. They follow up. On the app, you can see when a technician is on the way. They communicate well. I would recommend them. When our AC wasn't blowing cold air, American Home Shield sent a guy out and he was here 20 minutes. He walked around and told us all we needed was freon. He put a pound of freon in it and left. That was on a Tuesday. As soon as he left, the air went out. We live in Texas, and it was 103. We were hot Wednesday and Thursday. Friday morning, they sent somebody out. He knew exactly what needed to be done. He told us we needed a new unit. He said, “I'm gonna have my guys come back and install the new unit. Then I'm gonna come back later to have you do the paperwork because the installers don't deal with paperwork.”

With a lot of other providers, their systems are so complicated in how you get to how you have to do things. But American Home Shield's is very easy. You either do it online or call them up and they make arrangements for a contractor to come out. They talk with you and walk through what the problem is or isn't. They're honest and they give you options.