American Home Shield Reviews

I filed a claim for the AC the stopped working. I called it in, and the process was easy. The rep that I spoke with was fine. However, American Home Shield didn't pay for the claim. They blamed it on wear and tear when I had a freon leak that couldn't be repaired. The contractor should have offered to repair some of it rather than trying to get me to buy an upgraded system through American Home Shield. I would tell others to stay away from American Home Shield.

I’ve been with AHS for eight years now. So far, the repairs that we have had have been okay. They had to come back for my most recent claim. But it’s been fine since the repair.

We've been with American Home Shield for almost a year now. I haven't had any problems yet whenever I've submitted a claim. The technicians have been fine.

The washing machine stopped draining. So, I submitted a claim. It was $125 and it covered everything, including the man hours from whatever company, parts, and installation. So, it was good, because I probably paid like a quarter of what I normally would have paid with any other appliance repair company. The only gripe I had was that it took two weeks. They called me on a Monday and said the earliest I can get someone is Friday. Then they showed up and ordered a part. Then it took a week for the part to show up. They had to call and schedule for a day to come in. So, it took a little while. But it got done for cheap. The tech was really cool and knowledgeable. He told us the good ones to get if we ever replace appliances. So far, American Home Shield has been a good investment.

Horrible. I have already sent a complaint to BBB. My policy states my air conditioning system is under warranty. Didn't mention that they only cover minimal repairs. I needed freon, and they only covered $10 per pound. The going rate is $50 a pound. Above the service pay of $125, I had to pay $200 extra for 5 pounds. I even called customer service to get confirmation and was told it was covered. Next customer service rep informed me it was not covered. Stay clear of this company. Smoke and mirrors.

Had this company on my other house that I have sold and never had any problems. The couple of issues I had, they were great and sent out very good and reliable people.

My experience with American Home Shield’s customer service has been extremely frustrating. Our air conditioner stopped working during the Phoenix summer, so we filed a claim with American Home Shield. They sent out a technician, who concluded there was “pre-existing damage,” and our claim was denied. The problem is that we provided two separate inspection reports. The first was the general home inspection, which clearly states that the inspector did not perform a detailed inspection of the HVAC system. That’s standard practice—a home inspector evaluates the entire property and does not conduct an in-depth mechanical inspection of every appliance or system.

I would never recommend them to anyone! Each year the service gets more expensive and the quality goes downhill!

They are great if you never need to file a claim. If you need to file a claim for a repair, they will always lowball you and force you to pay thousands out of pocket to make major modifications, such as to your AC System, so they can claim it is being repaired and cover $525 of it. If you want it replaced then you pay out of pocket. They claim to have a $5000 limit on AC repairs or replacement but claim that is for an entire year so they won't pay much out in case you need to make a future claim. The non-covered item list provided lists covered items, but they claim it is really for other items but refuse to provide a full list of what is covered and what is not covered. Turns out I threw away almost a $1000 a year to not get the coverage I was promised and expected.

Until today, I've had AHS for over 15 years. I've been trying to get my refrigerator repair since 06/04/2026. They had Sears Appliances come out and repair it the following week. They need to order a new door assembly because the door latch was broken. The part came in the following week. I called the contractor Sears who would not answer the phone several times. Then I called AHS who had the same problem with no being able to talk to a live person. This went on each week with no response from either Sears or AHS.

I had a two-appliance claim with American Home Shield. One of the repairs was denied, but I understand why. It was for the LED lights. But otherwise, I've had a pretty good experience with filing claims, timely outreach, and the right contractors. So, I have no complaints. I do my claims online and the process is very easy. Everybody from the contractors has been polite, professional, and possessed the right technical skills. I've been an American Home Shield customer for a few years and I'm satisfied with them. I would recommend anybody that's interested to check American Home Shield out.

I submitted a claim with AHS because my washer was flooding my floor. The tech came out, and it was a five-minute fix. But I got educated on a whole bunch more. The tech was pretty knowledgeable and nice and he explained everything to me so that I understood what was going on. I like that AHS does that video thing. They work with mechanics to see if they can fix it over the phone, or send out a text. That was pretty cool and helpful as well

I had a plumbing issue and American Home Shield sent out Brick Street Plumbing for the repair. The claims submission was fine because everything is online. Then I just paid it upfront. The problem was Brick Street didn't even wanna put me on the calendar for a week out. The claim was for a master toilet. So, one would think that'd be more important, but it didn't really feel like they wanted to do the service call. The plumber himself was quite nice. The plumber was very fast and very professional. It probably only took him five minutes to fix the problem. I liked him, but the people who do the scheduling at Brick Street took one week out. Then I had to contact American Home Shield to complain about that, and they did something. The plumbing company called me back, and they moved it up one more day. I was like, “I've never had this problem before when I've had a home warranty.”

American Home Shield gave me 50% off the insurance, which was why I signed up with them. But they're terrible. They just find excuses for not doing any repairs. Right now, the summer is very hot, so the AC goes out very often. I sent them the invoice showing I had the tune-up and maintenance before the season, but they just keep saying it's a pre-existing condition. It went out after I'd been with them for a month or two, and then summer came, and they still said it was pre-existing and denied it. Sometimes they say it was damaged by rodents or pests. It's impossible that rodents can get inside the AC condenser and eat those things.

I have had American Home Shield in a couple of my homes. I discontinued, then I took it again. I submit my claims online and their website is easy to use. Then, they ask about my address, what the problem is, and the model number of the equipment. The last tech I had was very good. He did the repair on the LG refrigerator and they had to replace the compressor. All in all, American Home Shield has been good, and I would tell others to go and try them.

I'm thinking about moving away from American Home Shield next year when my contract ends. They don't cover repair. In fact, I've had two incidents with them. About two years ago, my air conditioning broke but they said it was normal wear and tear. I replaced it for $57,000. A couple of years later, the air conditioner developed a leak. I called American Home Shield and when the contractor came out, they said that it was normal wear and tear as well. That cost me another $650 to get my air conditioning because they had to put leak seal in there. With my air conditioner broken, the temperature was in the high 100 degrees. I didn't have time to sit there and argue with them back and forth about who was gonna pay. I had to get my air conditioner fixed for my wife.

The kitchen faucet had broken just when the brand-new house went off warranty. But I've always had American Home Shield, so I put it in place right away. I called them and the lady put the claim in, and it took five minutes. I don't use the AI system because it doesn't do well with me, so I always talk to a live person. They're always pleasant and get right to the point. I told the lady the issue and she charged my card on file for the service visit. It was on Thursday and the young man came on Tuesday. He was respectful, pleasant, kind, and understanding. My husband has very bad PTSD, and he made him feel at ease. He replaced the faucet, was in and out in less than an hour, and everything was perfect. The brand-new faucet works perfectly.

My most recent claim experience with AHS went great. They have a system, and submitting was very convenient for us. Sometimes, I cannot contact them by phone. But I can just go ahead and submit it through the website. It's really a positive thing. The US Plumbing company that came out did really well too. The technician did a great job too. He tried to fix it perfectly. He said to try that in about three weeks, and if it's still not as good as I expect, then replace it. And we have been using that for two weeks now. Maybe we still need to call them back to replace it, because the issue still happens. But I totally understand that they really try to save some money for us. They said that if we replace it with the original materials, because this was black, it could cost some money. They said they will try their best and see how it goes.

I like American Home Shield's prompt service. They don't wait a week or so to fix a problem. Also, they do what they say they're gonna do in a timely manner. Overall, I hadn't had any bad experience with them. Most recently, our garage door spring was broken. They sent out a tech. Everything is fine now. American Home Shield is something worth looking into.

I have been having a lot of problems with my refrigerator since January 2026. Six different technicians have seen the refrigerator but the problem continues to exist. They promised a new replacement but without luck. Therefore, I bought a new refrigerator with my own funds. It is not worth paying for this warranty.

They are horrible. You can’t get anyone on the telephone. You get a recording that say you have a 10 to 20 minute wait, but will not allow you to wait on the phone. They recording then tells you they will call you back when the first operator becomes available but they never call you back.

I gave American Home Shield a call and submitted my claim over the phone. I explained the issue, and they dispatched a plumber. The plumber went and looked at the issues we were having, asked me some questions, and sent it to American Home Shield for a roofer. It wasn't within the plumber's scope. The roofer came the following week and fixed the issue. So far, all my claims have been handled, and they've been positive. There was one with a garage vendor. I sent that feedback back to AHS regarding him. It has been easy and straightforward, and I've been satisfied.

My air conditioning unit stopped working and after calling American Home Shield, it took about 36 hours to get somebody scheduled since the claim was submitted late at night. The guy who came out said the compressor needed to be replaced, and it took over a week for that to be approved, then ordered and installed. So, I was without air conditioning in the dead of summer in Las Vegas, Nevada. For quite a while, I had to rent portable units to keep the house livable. So, that cost me some extra money. The compressor only costs a $100 fee to get somebody out. But the same exact thing was replaced around the same time last year so it should have been under warranty by the manufacturer.

Submitting the claim wasn't hard at all. I did it online and American Home Shield took care of it. They set up the appointment and a guy came and talked to us about it. Our refrigerator started smelling and it turned out it was leaking freon. It's 19 years old and he said it wasn't worth fixing at this point. American Home Shield stepped up and gave me enough money to buy a new refrigerator. They did exactly what they said they were going to do. I had one question, so I had to call and talk to somebody about it and they answered my question. I filled out the forms online that they needed me to. If it hadn't been the weekend, it probably would have been faster. But it was three days and they had the money put in my checking account.

My house originally came with coverage from American Home Shield, and I kept it for years. I've been with them off and on since the 1980s. The service deteriorated, so I stopped it and then got another service. I moved into a new house, so I didn't need them for a while, but I decided to have them back again. Some contractors have been good and some are less desirable than others. They replaced my furnace last year, and that went well. It was a hard job. The crew cleaned everything up, and they did a good job.

American Home Shield I have been with American Home Shield for 15 years. They put me in a new unit. AHS sent several contractors because I had two air conditioners that went out within three months of each other. One of them I wasn't pleased with, and I've been told that he no longer works for that provider. But on the most part, they were all very courteous.

I've been with American Home Shield about five years now and their techs are the best. I worked with DNS Plumbing and one specific guy, Chuck, has been awesome. I've only called in for plumbing, and he's been amazing each time. American Home Shield makes it nice and easy when there's a problem. Somebody gets out there, communicative, and the price is reasonable. Since I've been a long customer, I'm able to get them down a bit. So, it's been helpful. Their website's easy to use and I haven't run into too many issues with coverage. If I have, it's been easy to work with. So, I've been happy with it.

Historically, I've had an excellent relationship with American Home Shield except recently. I called on an air conditioner and they assigned Nova LLC. They notified me and said that I should be contacted by them within 24 hours. That did not happen. Three or four days later, I called Nova LLC and told them the policy is I should have been contacted within 24 hours, but that hadn't happened. I told them I was considering calling American Home Shield and having them assign another contractor. Alex with Nova LLC said, "Next time, call American Shield and have them assign another contractor because we're busy."

I've been with American Home Shield for six weeks. Our house is fairly old. I figured it might be a good thing to do. We recently had a gas leak. All the people AHS sent were good, but they didn't have the tools to fix it when they first came. And when they said they had to do some kind of pressure test, AHS wouldn't pay for it. So, we went to another plumber, not having to do anything with AHS, and they didn't get it fixed. I paid $125 to get the contractor to come here, but nothing was accomplished. We wound up paying to do the line that we had to pay for. Cost me $2,000. Because the company was affiliated with AHS, it may have saved us a bit, but not a lot. I'm sitting here now, six weeks, having to drive 25 miles just to take a shower. I haven’t had hot water.

I am filing this complaint because I believe American Home Shield and its contractor, John Hudgins Plumbing, engaged in deceptive claims-handling practices that prevented me from receiving a fair evaluation of my property damage. I contacted American Home Shield after an Airbnb guest damaged my property, resulting in a toilet becoming loose at the base and leaking from multiple points. The plumber dispatched by American Home Shield, John Hudgins Plumbing, observed that the toilet was moving freely and stated that a toilet should never move that way. The leak ultimately caused approximately $30,000 in water damage.

AHS does not properly vet their contractors, no one answers the online chat, customers never receive a written report or invoice of work performed, they do not have an email, nor do the representatives provide their last names. There is no way to confirm the invoice submitted by the contractor is the work actually performed. There is no way of knowing whether new parts are from a quality manufacturer.

I paid this company on time for many years, but when my air conditioning system finally broke down, they refused to cover the repair based on an inspection report full of inconsistencies.

American Home Shield is good. I told them I had an issue, and they sent somebody out. The little guy that came out was nice, and he fixed the refrigerator. However, I gotta call him because the washing machine is still making a bad noise even though it's working right.

I used to be with American Home Shield for years and I stopped with them and went to someone else. I thought I could get something better, but it wasn't like that. It was okay for a while with the other company, but then they started being on the messy side. So I wasn't pleased. Now, I'm back with American Home Shield and the customer service was good when I signed up for the new policy. It has been about four months. I had garage door issues just recently. The garage door wasn’t opening all the way. The gentleman who came was great, polite and helpful, and took care of it. His customer service was excellent.

I've been with American Home Shield for a month. I went through the app to submit a claim, and it was very helpful and easy. The techs were both good. They figured out the problem right there and then. I haven't had issues since.

Filing a claim with American Home Shield is super easy through the website or the app. We had our AC tuned and the contractor was incredible. The AC guys they sent out were helpful and full of knowledge. We also had an issue with our garage door but apparently, they didn't support the size of garage door we had. We didn't even make a claim for that because we would have paid $100 and had to pay another $400 to have it fixed. That was disappointing.

When Same Day Air Repair came out on the 18th, they did some repairs; the AC started working. But then on Sunday, which was 29, it broke again. This time, it couldn't be repaired. So, we called American Home Shield. They approved replacing it with a new one. So, they are coming later to do that. The contractor was good. However, they have to make a bigger hole in the attic so they can take out the equipment and put in the new one, and the closing of that hole is not covered by American Home Shield. And my understanding is it’s extra, but at the same time, it should be part of the replacement of the unit. In my opinion, it should be covered.

Our air conditioning unit went out, so we filed a claim with American Home Shield. It was easy and my wife didn't have any trouble doing it. She did most of the talking with them, then they came out, looked at the unit and fixed it. When it went out again, we filed a claim and they came back out. They were clear, concise, attentive and there at the right time. Overall, it was gave a good experience. They identified a part and said, "It's bad. We'll have to order one. We'll order it. And then when it comes in, we'll give you a call and let you know." From a service standpoint, they've done everything that they can. Right now, we're waiting on the part.

My most recent claim with American Home Shield was very smooth. I got in touch with them immediately, did my part online, and the interaction was swift, pleasant, and very nice. I looked at all the replacement options that were available, went into the store, and decided to go with one of the products that they had online. My replacement refrigerator is coming on the 16th of July and I'm quite sure I'll be well pleased because the other part of it has been very seamless, and they responded. The technician was very helpful. Since I didn't have the model number, they called me and waited while I measured everything to try to get a decent replacement. So, right now, I am really pleased. Price-wise, I'm relatively comfortable with what I'm receiving. The experience with American Home Shield was amazing and the service was excellent.

I put in a claim for my air conditioning unit to have it checked. I had to call back several times because the technician never called me to let me know when they were coming out. I had to call American Home Shield again to make sure that they contacted a contractor for them to come out. After that the repairman called me and let me know that he would be out. He came out and checked the unit but he left the ticket open because he couldn't find too much wrong with my unit. He told me that the AC compressor could be going bad. But at that moment, everything was fine. The freon was okay, all of the electrical components in it was working, but the unit had shut down because it had overheated.

Our pool pump was broken. We went online and did a claim to American Home Shield. Somebody comes out annually because there's always something wrong with the pool. They were out the next day after I did the claim. They had to order a part. It took two weeks because it was over the Fourth of July weekend. The contractor is great. I absolutely love the contractor. The hang up is always on American Home Shield's side. Getting the approvals that need to be approved done so that they can order the part is the hang up with all of our requests with them. Usually, the people that they send out are great, but they are waiting for American Home Shield to approve whatever it is that they need to do on their end.

TL;DR - Absolutely terrible! I received this service for free as part of my home purchase, and it's still a waste of money! My fridge broke 10 weeks ago and they still haven't replaced it. I've been calling them daily for the last week, and every day it's a new song and dance about how they're 'working the problem' and that the escalation team 'will call you by the end of the day'. I cannot impress upon them how frustrating it is to be without this essential appliance and nothing I say gets a new response out of their techs. I would avoid this company at all costs.

This is NOT an easy policy to cancel. I am still being charged monthly even though I sold my home in March, 2026; it is now mid July. I just caught it on my cc bill. Then I had to call back after calling to cancel, because I had to call the “cancellation department” - which was not even a real option on the phone choices. When I called back today, I was clearly in a foreign call-center because the woman “Joan” asked me for my buyer’s information to contact THEM to see if they wanted to sign up!?! It at least ended on a better transfer. This lady was helpful and clear and made sure my acct. was cancelled and submitted the request to see about a refund since the sale of my home months ago.

5/29 I placed a repair ticket to correct an electrical outage in 2 rooms. They sent McGee Electric and Scott determined that it was the ceiling fan box. I agreed to the repair at my expense since AHS refused to cover it. It is now July 14th and after countless calls to Scott and Lucinda at the business number daily, we are still waiting on a reply. AHS refuses to move to another company after 6 weeks and 2 escalations. One of their reps told me that in spite of the open repair ticket, it wasn't their problem. I am canceling my plan on 2 houses and I am warning others to avoid this service. I've had 3 claims and they have found a way to avoid handling any of them without additional charges. I am very unhappy with their lack of service.

Do not use this service. Find a more reliable company. My experience sounds similar to a lot of customers who haven't read the reviews before subscribing to this service. 1. If your appliance to be repaired, cost close to the total amount that AHS will pay the contractor to fix, The contractor will say, that part is not covered under AHS. Then AHS will probably send another contractor only if you complain. Now if the new contractor comes out, it should be free of charge and they can not fix it either, The customer is supposed to receive a refund of the fee paid for the 1st contractor. They will not tell you this. Then pay attention to this. IF YOU CANCEL YOUR CONTRACT BECAUSE OF ANY REASON. THEY WILL CHARGE YOU A 50 DOLLAR FEE FOR CANCELATION!!!!

Pronto Plumbing came out and did a great job. They had to cut into the drywall, and they informed me that they would send someone out to patch that up, but that's not been done yet. AHS price is reasonable, but I wouldn’t refer them.

I was very upset with American Home Shield. There was the first group of guys that came out. They looked at my air conditioner, and said there was nothing wrong. The first guy said he put Freon in it. The second guy came out, and said the freon had leaked out because the first guy had not tightened something up, and it was leaking. So, he added more Freon, and he said that should fix it. It didn't.

Submitting my recent claim with AHS was fine. My biggest issue was that I've had this repair done for the fifth time in under two years, the exact same repair. And three times ago, I told them that I think that we need to just replace the unit, and they said that that's a possibility. They'd have to see what the technician recommends. If I disagreed with the technician, I could be offered a buyout option. I felt pretty good going into it, thinking that they would make good on whatever was going on.

I hate American Home Shield. I have two contracts. The compressor in the refrigerator in one of my homes was going bad. I called American Home Shield. They sent out a guy. He was filthy dirty. He came into my house dirty as could be, and he looked at the refrigerator and said there was nothing wrong with it. I said, “I was a property manager for 35 years. I know when a compressor is going bad. And a compressor is going bad.” Then he said to me, “Well, you can't bring me out here and tell me something's wrong when I can't hear it.” I said, “I think you should leave.” He said, “I'm damn well gonna leave.” I said, "Leave my house.” He said, "I will, and I'm never coming back.” I said, "I agree with you.” So, I called American Home Shield and I placed a complaint. I ended up replacing the refrigerator without going through American Home Shield. It cost me $800 and I'm furious over it.

American Home Shield offered a discount for AARP members and I looked them up and saw they were one of the bigger home warranty companies. I wanted to go with a bigger company that offered a good rate and so far, they have not let me down. I've had the coverage for at least a year and I usually file a claim by calling them. But the last one I did was online. They send someone out as soon as they can get me on the schedule, and it's usually within 24 to 48 hours. The contractors are very good.

You never can get a person at American Home Shield to answer the phone. And when you do call them, their system always goes to the automatic recording. So, you can never talk to a person to describe what's going on in your home, which then forces you to go to their website, but then it's limited on the description. Most of the time, it's not being described properly because the options aren't there available. Secondly, I don't mind paying the fee for them to come out, but I mind paying it before they come out. Also, some of the people they send out are really kind of substandard. They're not the highest quality vendors. So, in general, I'm happy that I could save money by the service they provide, but customer service-wise, I don't think they have any.

I’ve been with AHS for years now. Submitting a claim has been easy. I submit my claims online, and the techs they have sent have been good. However, for my most recent claim, the techs had to come out again. I'm still outstanding, and I'm getting a little irritated. I have a leak that's damaging things, like walls. It’s been two weeks without a service dispatch. The first contractor was Sears. They never called. So they had to wait 48 hours and then assign it to another contractor who wasn't available until next week. AHS is also getting very expensive. I'm gonna start looking into cheaper alternatives.

I had American Home Shield for seven months. I wanted something fixed and they didn't fix it. The power coming to my house got hit by lightning and the whole house went out. So, I called PG&E and they came out here and temporarily put it back together for free. They said, "But you're gonna need to get it connected for real. I called Home Shield. The guy came out here and he said, "Okay, I got to take this back to American Home Shield." Then, they wanted pictures of it, so I sent them pictures. I had to call them and ask what was the holdup. At the end of the day, I had to pay $1,000 to get it fixed. I was like, "I don't need y'all." I could have gotten a contractor to come out here and give me an estimate on how much it would cost to get it fixed. It was nothing but connecting the main power line back together coming back into the house. The line was torn in half. I called American Home Shield and told them I don't want it anymore. I canceled it.

My water heater blew up. I called AHS, and the contractors came out, and instead of just like, “We’ll replace this,” they made sure that the structure that my water heater was in was up to par, but it wasn't. So they coordinated with my home insurance to get that fixed because that was a part of the actual house. Then, after those contractors, who were also nice, finished the rebuild of my water closet, they came back, and the guy got my water heater replaced pretty quickly. I was working nights that week, but he followed my instructions. I permitted him to enter, and he was here and got it done quickly. I looked over the work, and it was done. Now, my water is at a better temperature than it was previously, which I appreciate.

Universal Plumbing came out to check my septic system, a few bathroom sinks, and my garbage disposal. The guy fixed the bathroom sinks right away, but the garbage disposal couldn't be fixed. As for the septic system, I was told I could possibly get it fixed. But when I checked back after a month of not hearing anything, they were saying that I'm not gonna be able to get it fixed under my plan. Now, I'm gonna try to save up money or call someone else out about my septic tank and garbage disposal.

To consolidate warranties and to make things simple for a rental property, I signed up with American Home Shield. I have them for five years and when I need a service, I usually call, but sometimes I request it online. It's not difficult to do it either way. But the people who've been with them longer pay a lot more than the new people. They constantly go up on the rates and if you don't call them up, then you could be paying double what someone who just signed up recently pays. So, they don't reward their long-term customers. Other than that, the most recent contractor that I've been assigned was a plumbing tech and the quality of their work was excellent.

We've had American Home Shield for several years at different locations and I don't have anything negative to say about them. For instance, we had a house on Lake Tuscaloosa in Northport, Alabama and we had a refrigerator problem. They came out to fix it and ended up replacing the compressor on that one. At the same house, we had a brand-new washer and dryer. They were computerized. About three months after we got the washer, it messed up and it was something in the computer settings itself. American Home Shield put another brand-new washer in. We've had a garbage disposal at our house in Enterprise that went bad and they replaced that.

I've been with American Home Shield for two weeks. AHS was chosen for the home warranty, because the seller paid for it. We had someone come out and rekey the home. It was fantastic. He was very professional.

I’ve been with AHS for six years now. The air conditioning coverage has been very good. All the businesses that have come out have been very professional. I did have an issue when our water heater broke, and the company that came out wanted to charge us extra. It was $2,500 of uncovered items that didn't need to be replaced. Through American Home Shield, I was able to do it myself and have the cost covered up to a certain amount, which was enough to do it. I like that part about it.

I've had American Home Shield since '95. Other than the fees going up every so often, they've been fine with us. Every time I've called them, we've got responsible companies that they've sent out. I've never had a problem with them. I've had just about everybody come out. A plumber, air conditioning, heating, plumbers, electricians. And after I've had my repair, I've not had a problem since.

I've been using American Home Shield for over 10 years and my experience with them for one of my recent claims has been good. A contractor came out, fixed my dishwasher and corrected errors that a previous servicer had created.

In my over 15 years with American Home Shield, I've only had one incident that I had to work through their customer service to get a resolution. Other than that, I've had no issues. Submitting a repair request via their automated system is easy. American Home Shield would normally take the fee, assign the claim, then send me the name of the company and their telephone number. Shortly thereafter, the company contacts me and gives me the name of the technician that's coming out. When they give me the name, that gives me a chance if I want to Google their services or their ratings. Once again, back to the 15-year mark, I can only recall twice that I asked for a second opinion.

AHS should have zero stars. They do not honor warranty plan. They find excuses not to repair or replace appliances. I do not see how they have any positive reviews. They must have an agreement with their businesses they send to repair products. They will not leave any written documentation. It is impossible to cancel. I have spent literally a week and hours on hold trying to cancel my contract, and I am still having to wait for the resolution team to contact me. I have waited on hold for almost 2 hours only to be disconnected. If anyone dies answer, they barely speak English and just read the same script over and over.

Absolute best company to engage for a home warranty and they do not pester and annoy you like other companies who bombard you with calls and email. The people are knowledgeable and the products offered fit any budget. American Home Shield is my preferred company of choice.

We just sold our house in California, where we were living for the last three years. So, even though this policy was not till July for this house, we've had American Home Shield for probably three years. I've done claims both online and by phone, and most of the time, it's easier to do it online. The website is user-friendly. But when I’ve had to call, it’s been quick and good. We had a leak and Leak Seekers came right away. The guy found the leak but he had to run out and get a part because it wasn’t something he had on his truck. He ended up staying past 5 o'clock, which was his closing time, and he fixed it. Everything has been working great since then.

Submitting the claim is super easy. I just log in to the account online. Scheduling the service for the air conditioning took a few hours, and then the tech came out the next day. It went fine. I recently did a claim for a different address, and the appliance lady came out. She got here. She didn't park in the driveway. She parked down the street and had her boyfriend following her on a motorcycle. Before she even came in the house, I went out to check, and she said she was from Appliance Repair, and she said, "This is a dishwasher. Why don't you just call Home Depot or Lowe's wherever you bought it?" I said, "Well, that's why I did file the claim at American Home Shield." Then she said, "Well, you really should call them."

I've been with American Home Shield since March 2026. I needed to cover the parts of my house that my home insurance doesn't cover. I thought AHS was a good option for me. However, the wait time is too long. It's hot and everybody is having problems with their AC units, but this is unbearable. I've been without air for three weeks, and they have been not able to fix anything.

I had an ice maker that wasn't working and I called American Home Shield to place the claim. It was smooth and pleasant dealing with the rep. A contractor came out within two days, and the service was very good.

I've been using American Home Shield since 2014. They're very prompt when they come out and service and do what they need to do. It's been a good relationship. I would go online or call to submit my repair tickets. It's very easy. The contractors have been good. I might've had one or two hiccups, but so far, from the time I've been with them, my experience has been good. What I love most is that they do what they're supposed to do in a timely manner. The biggest thing is knowing that you already have a membership set up for someone to come out and fix anything that needs to be done that they provide.

I've heard American Home Shield’s name before, which was why I went with them. I’ve been with them for a year and there’s not a whole lot I like about the service and everything can be improved. The customer service is terrible. You're always speaking to someone foreign who doesn't have the authority to make anything happen. They just tell you they'll get to you. Only about 20% of the technicians do the right thing.

Submitting a claim online to American Home Shield is straightforward. It’s a simple process and the contact depends on what time the request is submitted, but it's usually responded to the same day, if not the next morning. I had a microwave issue and when the contractor came out, they were able to solve the problem quickly and get our microwave back up and running. The tech took the microwave down, found the problem, fixed it, and put it back up. Everything has been working just fine since the repair. American Home Shield has been great for service calls. I have them on two houses, and overall, it's been a very positive experience. I've been with them for 11 years. The price started at a nice rate, but with each claim, that's gone up. Even so, it's worth the money. They were a big improvement over Choice Home Warranty.

I had AHS when I lived in Mobile, Alabama, and then I had it back in 2003, 2004, and 2005 when I lived in North Carolina. It’s easy to start a claims process. I just go online. I had something wrong with my garbage disposal recently, and the tech who came out was great. He was the master technician. If I had wanted to see it, he had licenses ready to show me. The garbage disposal has been fine. And it wasn't even something bad. It was a nail down in there. He couldn't feel it. He took it off and turned it up. It's been great.

I bought my house in '08 and I've been with American Home Shield since. Recently, my air conditioner went out and after I called them on a Friday, they had someone come out that Tuesday. The service was great. The tech did what he needed to do and everything started working well.

My refrigerator stopped working on the 4th of July. I submitted my claim with American Home Shield online. The contractor was there Monday or Tuesday. Unfortunately, they said the refrigerator costs too much to repair and they would recommend that AHS just replace. I'm still waiting for that one. I got an email from AHS saying that they received the recommendation from the repair person, but that was it. I've had AHS for 10 years now. They're normally very quick to respond to issues, because I've only had two issues, and they handle it immediately. This one has been taking longer than I anticipated. I'm hoping I'll see or hear from someone today.

The contractor sent out by American Home Shield came out and tried to assess why our garage door wasn't opening and closing. They ended up telling us a bunch of stuff was wrong with our door, and gave us a large quote. I felt they overdid what we needed so we had another garage door company come out and look at it to get a second opinion. They were good. It was something that AHS didn't cover, but they said, “Let's try this one thing.” It worked temporarily. But now, we're struggling again, which we knew could happen. We have to call them back out and have a part replaced, the second one. But it's still not nearly as in depth of a repair as what the original people said.

I've been with American Home Shield for a while. I had to drop them during the pandemic because their vendors were not vetted very well. They would send out anybody with the cellphone. In my area, they had people who never even did the work that they claimed they did, but they were still vendors with AHS. I got back with them but it has been bittersweet. You have to always ask them to double check.

We're very happy with AHS. Our most recent claim was for the AC. The techs came out. We have a very old system. It was not working anymore. They checked it out and told us what the issue was. We needed to replace our unit. They helped us find a good unit and gave us some discount on it and changed it for us. It's been easy to submit a claim with AHS. You just go onto their website or their app and tell them what your issue is. They even have video chats that are live. You can immediately talk to someone, and that's free. But if you want somebody to come out, you submit a request, they send someone out, and typically within 48 hours. But one of the services that I canceled is just because they were coming too late for us, and we had an emergency. I had to have someone else come out. But whenever we have any issues in the house, they've been helpful in the past five years that we've been working with them. The techs have been very professional so far.

It's easy to call in claims with American Home Shield. The contractor came out and fixed my washing machine. They were professional, fast and seem good. There was one time AHS couldn’t fix something. Also, I can't afford $60 a month for coverage. But overall, my experience was good.

Payne Electric came out for my recent AHS claim. They were excellent. The group of guys that they sent out there was very respectful. The techs walked through the house. They were very businesslike, but courteous and professional. The insurance claim was handled. They took care of the problem when they were there, and it was exceptional service. I've been with AHS for 12 years, and I won't get rid of them.

Our dishwasher needed to be fixed. Submitting a claim to American Home Shield was easy. I just did it online. I did have an issue because the first vendor no-showed, and then it was tricky trying to reschedule. Ultimately, Home Shield had to step in, and they scheduled WM Appliance. Then after that, it was fine. WM showed up, and they fixed the dishwasher. They were good. They explained the situation. They gave us an ETA, and they were quick. It was a quick turnaround. Overall, I'm satisfied with American Home Shield. My experience has been hassle-free. Having the warranty is worth it.

I had a good experience with the latest service with American Home Shield, but I have a big complaint with them. I'm not happy with the service at all. I already put a note five months ago about my dishwasher. The way I've been treated was really unfair. I even already told them I was not happy at all with the company. My dishwasher was broken and someone came to fix it. They didn't fix it. I have no roach in my house at all and they said my dishwasher was damaged because of a roach, so they will not cover. I told them I need a second opinion. Another company came, I showed them my house, my cabinets and everything. They saw that my house is clean. I was waiting for a month for my dishwasher to be fixed. I've been loyal with them for so long and I don't know they don't even want to pay for $500 worth of stuff. If they are trying to not pay for $500 worth of dishwasher, what if my major thing is broken?

My experience with AHS was horrible. We paid premiums for 2 years prior to filing our first claim (dishwasher issues), and it took 6 weeks to resolve. Last claim was for our HVAC unit - it took 3 weeks to get the chosen contractor out to the property, and after waiting a week for their feedback and giving up, I've battled to get my $125 claim cost refunded. Every phone call is horrific with "no" at every turn and people who keep saying "they understand my frustration" but have no action to help. NEVER AGAIN!! Hire your contractors directly & don't waste your time/money/tears on AHS.

Our 2018 Maytag Double Door Refrigerator (with ice maker) was checked out today, by a technician who was sent by AHS. Our ice maker has stopped working, and the wires at the bottom of the freezer door are exposed and breaking from our refrigerator doors being opened and closed for the past 8 years. The repair guy said that our water dispenser and display would also eventually fail, and that the entire freezer door needs to be replaced. He told us that our model has had a manufacturing defect and what we were experiencing is a very common issue. Very soon after he left, AHS denied our claim. They said that the damage to the wires were caused by our freezer door being "overextended," that we were at fault, and that the damage was not considered to be "normal wear and tear" FOR AN 8 YEAR OLD REFRIGERATOR!

Tarheel Appliance Repair called us and scheduled, and it was just within the week of submitting the claim. The tech was great and he knew exactly what we needed. He had to come back because he had to order a part. We’ve got the warranty from American Home Shield since January. We have had it before in a previous home, so we decided to sign up again. The house is 11 years old, and it's the same refrigerator. But everything else works fine except for the ice maker issue. So, we just deal with it.

I've been in my house for 10 years. I didn't do American Home Shield the first three years, but I've been with them for about seven years. The reason why I ended up going with them is because I know everything gets old and costly. So, it makes me feel like I have some type of comfort. My air just went out, and all I had to pay was a $100 deductible versus paying a HVAC person to come out and pay $6,000. So, I got the coverage due to just having some type of protection.

My AC was not working. I have a three-floor townhouse, and then the main floor was not working. So, I ask for a service from American Home Shield. They sent someone, and they broke the whole AC in the whole house. I called back, and it took me two hours to get someone in the phone. The solution was they were going to send the same provider, which was a very non-collaborative company that they hired. The guy didn't even come back. They said they were going to charge me back, and they never charged me back. Two days ago, they charged me. Then they charged me again. So, I'm thinking about canceling the service. I'm investigating another company.

It was easy to put a claim in, but it seemed slow to get someone scheduled. It probably went faster for me because I called them and asked. It was right after I called them when a pro got scheduled but it had already been 24 hours. When your air conditioning is out, that's not really how you expect it to work. When the repairman came out, he was polite and professional. He also seemed he knew what he was talking about. But ultimately, he lied to us. I did not find that out until after I had already taken the cash out. After I found that out, I realized he was just trying to nickel and dime us to death. He told us we had to bring our system up to code. He also said that we did not have an automatic float switch shut-off in our attic, but we do. He told us he looked high and low for it but couldn't find it. But it was extremely visible. I saw it immediately. It's one of the first things I saw without having to climb over any ductwork.

I don’t like American Home Shield and I don't have them anymore. They sent somebody out for the AC but they weren't right. They didn't do anything. I called another company and they said it was the coil in my unit. The contractor American Home Shield sent took forever to send the paperwork to them and I had to keep calling them. Then when they finally did so, the paperwork wasn't all the way right. When I was trying to get in contact with American Home Shield, I stayed on the phone on hold for a long time.

When I first contacted American Home Shield, they told me I had the 125 deductible. So, I put in my credit card number. I received a text that said Titan Appliance Solutions would contact me. A lady from Titan called and said they would send someone out on Monday. This was on Friday. Monday, he arrived bright and early. Looked at the problem, checked it out. Said, “You need new seals.” And he told me to empty the refrigerator and leave it. It would take him at least a week to get the seals. And to leave the doors open and let it defrost because the refrigerator had ice in it, and the freezer was not working. So, I lost all the food that was in the freezer.

We had an electrician issue that happened during an HVAC repair. It was just a minor fix that they just need to come out and do. It was just bad luck when the HVAC tech was here. The product failed while he was working on the HVAC. Initially, submitting the HVAC claim to American Home Shield was very inconvenient because, for whatever reason, American Home Shield incorrectly listed my HVAC as repaired by an outside vendor. So, I had to wait on hold for an hour and a half to reach someone on the phone to lift that because I was not able to submit a repair claim for my HVAC electronically. It had to be over the phone.

I'm pissed off at American Home Shield. A-Fix Service came out for my dishwasher. The first time they came out, they were not here on time. They were five hours late, without telling me they were going to be late. Very rude. I kept having to call, saying, “Where's your guy?” They said, “He's a few minutes away.” Then it took them forever to get the parts and come back. Within a few weeks, the dishwasher started having the same problem: it was not drying my dishes. Unfortunately, I didn't call it back in until 31 days, so it wasn't in that 30-day period. So, I had to pay another service fee.

I have some good experiences with American Home Shield and some were absolutely not good. Most of my claims went fine. They send out the service and somebody comes back and usually fixes it. I have two recent claims. The most recent one is still in the process. With the second most recent claim, I'm going to court. So when it's little things or easy, fixable things, they're great and easy to work with. It's ongoing realistically not because it's on American Home Shield. It's because the company, the manufacturer of the Lennox air conditioning, takes forever to respond with parts. So, that's not on American Home Shield. When it's a difficult fix, American Home Shield could be a pain. I have an oven that broke and they want to take four to six months to repair it. So, there's a spread.

I have had an American Home Shield warranty plan for four years, and the first time I actually needed to use it, my claim was denied. A technician initially came out and replaced a few parts, but then another vendor later claimed the issue was due to “overuse,” and American Home Shield used that as the reason to decline coverage. After paying for this warranty plan for years, it is extremely disappointing to be denied when help is finally needed.

It was very easy switching to American Home Shield for my home warranty from my previous one, the agent was so friendly and knowledgeable about the issues I have, plus I took the promotion which is 50% less than actual.

I called American Home Shield on July 3 2026 @ 10:30. Request a service called to my house, they wanted my credit card number, I told them I wanted to pay with PayPal. They said I had to go online. Cool I hung the phone up, went online, and washer was not on there, so I call them back. Told them no washer were online, so they say they will place it over the phone. However I will have to give them my credit card over the phone, so I said okay. Gave my husband card and ask them to use it just this 1 time and they agree.

I’ve had Home Warranty coverage with another company for over 24 years and switched to American Home Shield because the company I was with closed. I’ve been with AHS maybe 4 years and have used them maybe 7-8 times. I was so excited when I switched to AHS I even talked my sister into signing up with them. The initial person I talked to, to sign up, was no problem to understanding because English was their first language. Great, but every service call thereafter I have struggled to understand the representative because English is not their first language ending up very frustrated.

I had a free checkup for my AC system. It’s a good preventative thing that AHS offered. Submitting the request was easy. The first one, I had trouble connecting with the service person, so I had to redo it. But with the second service person I got, it was easy to make an appointment. It was more just my phone. I wasn't getting notified of voicemails. The tech who came out was very nice, very professional, and he explained things. So far, my experience with AHS has been good. I haven't had anything break yet, but I hope that they will give me good coverage if something does.

I use American Home Shield for tons of things from plumbing to the refrigerator, my microwave. I get on the website. Once I put in the claim, within a day or two, I would hear something back from the company that they assign to it and I usually get stuff fixed quickly. My most recent claim would be my dryer. It had multiple parts out on it. I didn't have any issues with Home Shield on it, but I had issues with using Sears because you can only schedule Sears through an automatic AI-operated phone system and they would call and confirm our appointments, and the AI would cancel the appointment and reschedule it and it did that seven times. It canceled, rescheduled, canceled, rescheduled.

I've been with American Home Shield since I bought my house in 2004 and they have changed their practices. They don't cover as much as they say that they will and some of their practices are definitely not right. They would say they would cover things, then come back and say they would only cover part of it or that something related to the repair isn't covered. I had to have a faucet replaced on my Whirlpool hot tub, but a piece of the tub had to be removed to get to the faucet. I had to pay someone out of pocket to remove it because they said they didn't want to be liable for that. My thought was that they cover Whirlpool bathtubs and faucets, and they have to remove this part to do the job. It is what it is. A lot of these companies out here suck, and American Home Shield suck the least, or I'm just more familiar with them. I don't even know why I keep them.

American Home Shield is a good company. Their service is good, and their representatives are fairly decent. But sometimes you have to ask them a little bit. As far as customer service, supposedly, you're routed to the Philippines. There are numerous times you can't understand the agent who's helping you. I called them when the garage door spring broke. It was pretty amazing because the contractor wanted to come out the same day. Usually, it's a couple of days before they get somebody out. Unfortunately, I had a doctor's appointment. But it was a good company. It was faster service.

I had an absolutely horrible experience with Sears. I originally put in the work order on the 20th and they said the appointment that I originally had was going to be on the 23rd. The timeframe was supposed to be from 9:00 to 4:00. The timeframe comes and goes. I called the automated number, and the rep told me they need to reschedule the appointment. I didn’t receive a phone call or any kind of notification. I had to seek out the information in order to get anything from them. I bit the bullet and rescheduled my appointment with them for the following day in the same timeframe. So, it was another day in which I couldn't go to work. I was waiting probably around 12 o'clock that day and they told me that they needed to reschedule because they didn't have anybody who was able to come in.

I had one of AHS's representatives call me to give me the welcome call, and they asked me if there was anything in my house that I currently needed a service addressed. I told them I wasn't sure and to give me a day so I can see if there are any issues in the house. I wasn't sure the pool system was good. So, they sent a pool technician out, and he told me that everything was good. There were no issues with the pool. My experience was professional. The tech was on time and friendly. I would recommend AHS.

I've had American Home Shield for years, and then I sold my house to my son, and I didn't have it. Then I decided to get it again for him. So, I re-applied and was accepted. I'm so happy I did. It was very easy to submit a claim. It's just the response time took a little bit of time. They didn't call me right away, but they did send me the name of the company that was going to take care of us. So, I did call them, and they set me up right away. The tech was wonderful. He had to order a part. It took less than a week to come in, and they came right away and got my oven working. I was thrilled.

Submitting a claim to American Home Shield is very easy and I like that, as well as the individual that I talked to on my first claim about my sewage, where I could video chat with him. That was nice, and the gentleman was very helpful. But the air conditioning company did not do a thorough diagnosis. The first contractor didn't say much. He just told me the drain pipe was clogged, unclogged it, said it was clear, and then took off. He just went straight toward that, which seemed a little premeditated as far as the diagnosis, instead of going through the system to make sure he was checking everything.

I did a claim for my garage door opener online, then in a day or two, someone came out and the service was excellent. The service guy was awesome too. He fixed the problem within hours. I've been with American Home Shield for 10 years or more and my experience has been generally good. There was one where it wasn't the greatest because it was back and forth trying to figure out if something was under warranty, but all in all, I'd rate them 4 out of 5 stars.

Absolutely terrible. My microwave broke. We ordered dispatch from AHS. The tech came, looked at it for an hour, then said he'd need to order a part and then come back. He did come back in two weeks, fiddled with the microwave for 10 minutes, said he can't fix it and left. I then ordered the replacement microwave. First, they "lost" it and it was delivered later than scheduled. The delivery installer refused to install "because there's tile." I called AHS again they sent another installer who said he can't install because AHS needs to send a person who has the drill bit to drill through the tile. The bracket needed to be lower than older bracket. He took the old microwave for disposal.

My air conditioning went out while my mother, who has a broken neck and is on oxygen, was staying with me. It was over 100 degrees with the humidity, and 98 degrees inside my house, and my grandkids and I have asthma. I made a claim online, and when I couldn't get somebody immediately, I had to make a couple of phone calls. Once I got to the right person, American Home Shield kept looking until they found someone who could come that day. I couldn't wait until Monday or Tuesday because when you live in Florida, you can't go without air. Even private companies couldn't come out, or they just wanted to replace the unit. I said there's something wrong with it and it can be repaired. I'm not working right now, but I make sure my warranty is paid because I couldn't afford to replace the unit.

I filed a claim for an issue with my air conditioning. I finally was able to secure an appointment and because the appointment was delayed, I had it reassigned and included both units. Initially, the claim was just for one unit. But because of the pressure that was being put on both units, I decided to have both units checked out because we are in Texas. On the morning of the appointment, I got a call from the technician to say he was on the way. I don't have any knowledge about HVAC so when the gentleman wanted me to diagnose before he even came out to the house, I couldn't do that for him. When he came out, he was not gonna do anything besides check the gauges and just make sure there was not too much pressure.

I recently filed a claim for my air conditioner through the American Home Shield app. The contractor came out after two days. However, the AC wasn't under coverage, so I couldn't get it fixed. Other than that, I've had a good experience with American Home Shield.

I got American Home Shield because things could go wrong in the house. So far, my experienced has been okay. I did a request for service, and I liked the person that they sent to do the work. That was good. I give the contractors 5 stars. The only thing is it took me from the 19th until almost the end of the month to get my problem resolved. Also, they didn't help me that much because I ended up spending 500 some dollars for the work that I had done. The amounts that they awarded me weren't that much.

American Home Shield is convenient to have. What we find ourselves doing the conversation we always have is, is it worth having to wait to get this fix and pay $100 or to just call someone and they're gonna charge us 200 just to show up? Especially if it's on the weekend. Also, we had issues with our refrigerator, and the company that came out was nice. They were out of Winston-Salem, and they kept trying and trying, and the refrigerator wouldn't get right. So, AHS gave us the price for the refrigerator, and we were able to replace it. The washing machine during COVID went out, and the contractors that came in fixed it. They were there five minutes and it was fine. I'm still using the same old washing machine. When it works, it works.

I just used American Home Shield once which was a couple weeks ago. The contractor was excellent. He came. He ordered a part and said it would come in the mail, which I thought was strange because I just figured it would go to them. But I guess it's a more efficient method nowadays. I was talking to a friend. And she said most of the home warranty companies get their parts from one place because they save money, which makes sense. As soon as it came, I called AHS. The tech came out the next day and put the thing in. He was a great guy, business-like but courteous. Went in there, did the job, was very polite, explained things, and left. The refrigerator works beautifully. There are many shoddy repair people out there. I didn't know if it was a fluke that I got a great repairman, but everything worked. It was a great experience.

I've always used American Home Shield whenever I've bought homes. I see it, when I buy homes, as a necessary evil, just to have a base for disaster if the AC unit goes out massively. I wouldn't do it unless you're buying a house and don't expect great service. It's there as a safety net. I look at it like major medical insurance. You hope you never have to use it.

I’ve been with AHS for two years now. I’ve had a mix-match of service with American Home Shield so far. I can't really say I'm really pleased with the way that's been handled. A lot of things are a little deceiving. Their price is also high for what they do. But when Brown came out for my recent claim, they blew out the vent line on the air conditioner. And the first time he did it, it didn't last. He came the same day, a few hours later, and blew it out better. And we haven't had a problem since.

I've been with American Home Shield for years. The price is a little high, but it's worth it. Two weeks back, I did a claim and they had TAZ Plumbing out here the next day. They were here for over a week and the guys were really nice ‘cause I'd come over and bug them and say, “What's going on now? What are you doing? What's this for?” Things went very well and I have a whole new system. There was no way American Home Shield could cover my cost, but what they covered was fine. They're already next door doing the same job over there.

I have been an American Home Shield customer and expected that a home warranty would provide peace of mind when an appliance failed. Unfortunately, my experience has been the opposite. My refrigerator's ice dispenser stopped working, so I filed a claim. After three separate technician visits, the problem remains completely unresolved. To make matters worse, following the most recent visit, the technician closed the work order claiming he could not duplicate the issue and that the refrigerator appeared to be working normally. I recorded a video immediately after he left showing the ice dispenser failing — again. Additionally, the ice maker has since developed a new problem: it is now consistently dripping water, a issue that did not exist before the repair attempts began.

I have been extremely disappointed with the service I've received from American Home Shield. My dishwasher has been out of service for nearly two months, and after two service calls, it is still not repaired. The original contractor requested a part that AHS denied. I appealed the decision because, according to the contractor, that part is not actually required to fix the dishwasher. After waiting on hold for approximately 90 minutes, AHS finally agreed to send a different contractor for a second opinion. Unfortunately, I was then told the earliest available appointment was another 10 days away.

I am highly upset with AHS and their response to my warranty claim. You can never speak with anyone in the US, so the language is a barrier with their representatives. I am very disappointed that I invested in this company. I want ALL of my money back. Do not call thinking that you will receive a solution because you will not. They give you the runaround so that you will give up. Do not work with this company.

I had a water heater repaired, and I was very happy with the plumbers. It took a while for American Home Shield to get it together, but the plumbers were very professional, courteous, and knowledgeable. I had to pay some extra money, but that is pretty standard with them for different things. I had some appliances that needed repairs six months ago and that also took a little while. But if you could wait out the time for the different technicians to come by and you could hack that, then it works. You could hire a local service provider that'll come much more quickly. But if you could handle the time in waiting, you'll save some money in the long run. Overall, my experience with American Home Shield has been very satisfactory and I would recommend them. So far, I've enjoyed using the service. There's an app that's very easy to use.

American Home Shield sent out Myers Comfort Specialists for a plumbing issue. They did what they could do, which was not a lot, but they did let us know what the problem was. They weren't able to fix it. We had to get a plumbing company with a contract, and pay out of pocket. So, the cost was 12 grand. American Home Shield couldn't help us. Other than that, everything was fine.

Every time my husband called American Home Shield, the reps answered all of his questions. Recently, we put in our 2nd claim in the 2 years that we've had them. JD's Appliance took over a week to get the belt but once they got the belt, they came back and put it together, and the unit is up and running. The repairman was very courteous and professional. He was done real quick.

I had electrical outlets that weren't working in my family room, bathroom, and outside on the deck. I submitted the claim through the app, and it works well. It's easy to submit claims and helpful for getting updates. But the service from the contractor that American Home Shield sent was horrible. He came earlier than expected, which was actually fine, but he didn't speak English, and I only speak English. We tried communicating through his phone using a translation app, but it just wasn't working.

I got the warranty with American Home Shield for added protection and state of mind, and it’s been about five years since then. The app is easy to use and understand when submitting a repair ticket, and they give the name of the contractor by text message. We’ve had the contractor come out a couple of times for the same request regarding the air conditioning. They patched the coil, and they're in the process of replacing it because it's not good. American Home Shield should improve on the cost, but enjoy the ease of use. People who are considering them should make sure they understand the terms and conditions. For example, for our air conditioner, we had to pay for the Freon refrigerant, and I thought it was covered. So, they should understand the plan they're getting.

My air conditioner needed to be fixed and I spoke with a representative to submit the claim. It was just a normal process of filing the claim, and I didn't have any hassle. The contractor was very respectful and knowledgeable. Since the repair, my air conditioner has been very good, and I'm satisfied. My experience with American Home Shield was a 5-star and I let some friends who are looking for a home warranty know.

American Home Shield has been good and bad. Years ago, they weren't that great. They always tried to weasel out of repairing things. I don't know if they got sued, but it seems they got better. The last few experiences I've had in the last couple of years have been positive. This last guy is the best contractor that AHS has ever sent out. I had a plug that wasn't working and he repaired the wire in the attic. He knew what he was doing and it didn't take him long to fix it. He was great. If somebody didn't have AHS, I'd recommend that guy too. I like AHS because it helps me budget for repairs. I know it's only gonna cost me $100. The thing that I used to not like about it was they always had this stuff that wasn't covered. But now, it seems everything is covered. I am happy.

At first, the process was not as straightforward. I was being given not-too-good service providers. But now, it's better. That's because I know who to ask now. I don't rely on what they send me. I ask for specific providers. I know now who's good and who's not. I refer to those who I know are reliable and that they will come because American Home Shield has given me providers who don't show up. I have to track them down until they say they're not coming, and that takes weeks.

American Home Shield is worth the money. I submitted a claim through the app and the tech came and fixed the issue. The service is good but maybe the techs could bring the part that they need.

Because I can't give zero stars, you receive one. When I sold a home, I cancelled my policy with AHS. At the same time I cancelled a policy on another home that I still own and had just completely renovated, so I didn't feel the need to keep it. Today I received a phone call from a collection agency looking for payment on the home that I still own. I've been on hold with AHS to try to resolve the issue for 30 minutes and counting.

American Home Shield is all right. I filed a claim with them for my washing machine online. The first company they contracted didn't show up to the appointment, so they moved to the second one. They fixed the washing machine the first time.

Everything went great with Coastal Appliance. The claim was for was my washer, my refrigerator, and my dishwasher. They were out to do the service a week and a half after I submitted the claim and it took them about 2 weeks to complete the repair. The kid that came over was super nice. He told me straight up that he needed to order parts and once the parts came in, he'd be able to come back and replace them. It was pretty quick and American Home Shield covered everything that I needed. However, I pay American Home Shield $65 a month, but I also had to pay $125 for the contractor to come over. If I have other things that are broken like the AC and something that has to do with plumbing at the same time, I would have to call different departments and pay them $125 each time. That's a little outrageous.

We just purchased our first house, and we just started with American Home Shield. We got a deal because the seller paid for more than half of it. I love having it because we've used it for a claim. It's been great. We did get our doors rekeyed through them, too. We haven't really had to use it too much yet, but the services have been great. When they come out, it's $100.

I've had two people assigned to this pump problem I'm experiencing. The original assignment was with Perry Pump and I never heard from them. I contacted American Home Shield and they reassigned it to AJ Well and Pump Service. I never heard anything from them either for a day or two. When I finally got through to the owner of the company, he called me when he got home. His wife had gone through all his emails and he insisted that he never received anything from American Home Shield about being assigned the task. When we got to explaining what's going on, he said he really didn't want to deal with American Home Shield. He said that he had dealt with them before and they were always were late on their payments. He said he is too small to be able to carry anything like having to replace a $30,000 pump. He can't afford to wait around. So he opted out.

I keep my stuff protected with American Home Shield. Most of my appliances are covered and I'm good with that. If there is an issue, I can call them for their contractor to come out because I don't have any males to do anything. The website is pretty good as well. They offer things. But they need to get more contractors. I waited a month just to get my washing machine fixed. The repairman came back almost two and a half weeks after his first visit but he didn't have any part. He didn't have anything.

We submitted a claim to American Home Shield for our dishwasher, and it took two weeks for someone to come out. After those two weeks, the technician told us what was wrong and said he would be back the following week to fix it. It took another two weeks for him to return, and then he said he had ordered the wrong parts and needed to order the two parts. That took another two weeks. The dishwasher has been repaired and is working fine now, but I was without a dishwasher for six weeks with a family of six.

Last week, my experience with American Home Shield was fine. I was upset because I had to pay $3,100 to get a unit because I thought they covered $5,000 but it's fine. Somebody explained it to me and I get it now, but on this go-round right here, they charged me twice for the service fee. One person came out. They were in my kitchen, and they did the stove and the dishwasher. I looked at my thing yesterday and saw that there was two $100 service fees. I called American Home Shield, they tried to act like they didn't see it, and I told them it's right here on my dashboard. They all took two service fees out. They finally said, "Oh, yeah. We see it now. We're gonna refund it.”

I have a leak underneath our kitchen drain and I placed the claim through the app. The contractor came out in about 48 hours and the service for that visit was fine. The repair guys were nice enough. I have had three claims in the last three months, and I've had wildly different experiences with each one. For the most part, American Home Shield has been awesome for simple fixes, but for the larger fixes or anything slightly different, it's been a terrible experience. I've had American Home Shield for maybe five years now and I'm disappointed in the larger needs when I needed help.

The dryer wasn't working. I submitted the claim with American Home Shield. The contractor came within a few days. Somebody looked at it and said he thought it was a problem in the electric so we had an electrical person come out and found no problems in the breakers but looked up at the outlet, opened it up and tightened everything up. He found the problem to be a loose wire. The dryer has been working ever since. We've used American Home Shield since 2023 and have been very satisfied. The only potential issue is sometimes it takes up to a week for someone to show up. But usually, it's just a few days. Everything has been very good. AHS has been very cooperative.

Clear messaging during the sales process. Sales agent did a great job explaining everything.