American Home Shield Reviews

I would recommend American Home Shield to any homeowner. I've been impressed with their service. We'll use them again. When this contract is up, I'll renew it. They've treated me fairly and got the repairs I've needed. My most recent claim was some electrical plugs that had to be replaced. The process worked extremely well. The claim was very easy to submit. American Home Shield has a mobile app and I did the request through it. Entering my information took less than 15 minutes. I paid my deductible, which was easy to do on the app, and AHS found the person to make the repairs. That person contacted me directly. We set an appointment. He showed up as expected and made the repairs just as promised. My interaction with the repair guy was less than an hour. And from start to finish, the repair was done within two days. Everything has worked as expected.

If you’re considering American Home Shield, I would strongly encourage you to shop around before signing up. My AC went out on Thursday, and I immediately submitted a service request. AHS assigned a local HVAC contractor and told me I would hear from them within 24 hours. The contractor eventually reached out late Friday evening and scheduled a Saturday appointment. The technician ultimately arrived and completed the visit, so I don’t have any major complaints about the actual service call itself. My only criticism there is that better communication throughout the day would have gone a long way, as the appointment window passed without any updates before I was finally able to get a status update.

My AC started having issues, so they sent a service company out to look at it. It needed to be replaced. It’s now been over 2 months and I can’t get AHS to properly work with their preferred service company to replace my AC. I escalated it, and someone calls me every day saying they can’t get the service company to pick up the unit. The service company says AHS won’t give them a part number to pick it up. AHS says the service company won’t pick it up, but they are clearly covering something up from their end. It’s extremely hot, and no one cares to replace my unit. Absolutely terrible company.

I love American Home Shield. I submitted a claim by phone and it went great. It's timely and seamless. You tell AHS what the issue is. They send somebody out. The person knows what the item is. You know how you have someone that comes out, but they're not sure? The call takes an hour and a half. What they tell you is wrong. Somebody else has to come out. Our Home Shield is not like that. The last visit, which was for the air condition, worked out fine. The contractor were able to take care of it right away. I was very satisfied.

I had a plumbing issue where the water that was coming out was warm, not hot. I made a claim with American Home Shield and the first tech they gave me made four appointments but never showed up. I was getting a little upset with American Home Shield because they couldn't get him to come out and they couldn't change. But then, two people from RM Construction Services came out and I was very happy with them. They came when they said they were going to come out, made some adjustments, and the water has been fine since.

I have used American Home Shield for over 20 years. Then I switched to Choice Home Warranty for a year, which was a disaster. None of these warranty companies give you everything you need, but American Home Shield is closest. I'm back with them, and I'm not leaving again.

We've been with American Home Shield for at least 15 years because we wanted to make sure that we're covered under major events that would happen. Submitting a ticket has been easy. The app is okay, but sometimes it's hard to find how to submit the form. You have to search for it a little bit. But once you get it, it's fine. It's smooth. I tried to do a claim online, and I wasn't able to even find the form to do it online, not using the app, just going to the internet. Some of their contractors have been amazing, and some of them have been horrible. The appliance guys were difficult to deal with. I almost kicked one of them out of my home because he was being so rude to my wife and my mother-in-law. But everybody else has been great.

There was a bad leak under the sink and somebody came to the house. I showed it to the repair guy and he said the water line from my refrigerator was leaking from that too, and leaking under the house. He wrote a report about it, took pictures and sent it to American Home Shield. They’re supposed get somebody over here, and supposed to come and look at it, and see what they're gonna do. It’s been about two weeks since I called and I don’t have a kitchen sink and my kitchen floor is all messed up. Other than that, the contractor did what they were supposed to do. I got homestead with American Home Shield and I’ve had them for years, and I used that. American Home Shield is dependable and I would recommend people to go with them.

Dempsey Oil came out for the furnace. I didn't like the way AHS handled the claim. They didn't give me a final adjustment to say what they were gonna charge me for what it's covered. 'Cause they cover up to $5,000. But they didn't do anything. They kept giving me the runaround. I’ve had American Home Shield for four years, and all of a sudden, I have an issue, and they don't follow through. They sent the tech out four times, tried to fix it, but didn't fix it. Then they couldn't give me a value or a number, what it was going to take to fix it, or whether or not they should be covering $5,000 of it. Then they kept saying different things. They're also overpriced. It’s not worth it. I switched over to Select Home, and I'm not even paying half the premiums per month. And also, the service fees are cut in half.

We're satisfied with American Home Shield. We like the security in knowing that repairs are handled cost-effectively. We filed a claim for the dryer through the phone, and they did a great job on it. They even called to see if the schedule would be more convenient than it was. The guy came and he fixed it quickly.

I've been with American Home Shield for at least 10 years because the majority of the time, they're convenient and come out to fix things quickly. My only complaint is that the techs put a Band-Aid on things and keep coming back until they really have to replace it. But my most recent claim for my HVAC was cool. The technician fixed the problem in less than 10 minutes, and everything has been good ever since. I'd recommend American Home Shield, but I wouldn't say they're the best. They’re better than calling the real people when you need them because you just pay $100 when the techs come out.

We had problems with the air conditioner before, which is why I wanted to get a warranty with American Home Shield. I got the coverage at the first of the year, and this is the only time I've ever made a claim. The fuse in the upstairs air conditioner’s board had quit working, so you couldn’t control anything, so I called American Home Shield. The technician they sent was very knowledgeable and communicative. He called me, told me when he was going to be back, came out, and fixed the thermostat board. It had gone out because there was a short in it. Since the repair was completed, everything has been good. We communicated with American Home Shield, and they communicated with the technician.

We're happy with American Home Shield. It's great to be able to call a company that will dispatch a repair company within 24 hours. The web platform, the timeliness, and every time I've called anybody have been great. Also, the coverage has been good. I was in a lower grade plan before that did not cover the Freon in the AC system. But once we upgraded to that, and the Freon is now covered. All the bases are covered nicely. We’re paying for two separate properties, but I'm paying $70 a month. That's reasonable. The copay of 125 is also reasonable. If American Home Shield wanted to lower their prices, that would be fine too.

1 Star. American Home Shield has been one of the worst purchases I have ever made. I paid premiums for years expecting help when major repairs were needed. Instead, every time I filed a significant claim, I was left with massive out-of-pocket expenses while AHS contributed very little. Most recently, my approximately 20-year-old A/C system needed repair. The repair quote was around $5,000, and American Home Shield was only willing to cover approximately $150. That would have left me paying nearly the entire repair bill myself. When replacement options were discussed, the cost was around $11,000, and AHS was only offering about $700. Again, I was expected to cover virtually all of the cost despite years of paying for coverage.

When I turned on my AC unit, you could hear it come on. If the AC was on 70, the upstairs in my house would not cool off to 70. It was saying 75 or 76, but downstairs was actually cooling off to 70. I sent in the claim on the app, and then I got the assigned company's name and telephone number. Then they sent the name of the person who was scheduled. I wasn't here when the contractor came out so I had someone here for when they came. But the contractor was going to leave without doing anything until my boyfriend told him to check certain things. My boyfriend actually told him what to fix. The evaporator coil was old and looked like it needed to be replaced, but he did not replace it. He replaced a damper motor at the suggestion of my boyfriend.

When you buy a house, you should do a home warranty as well because you never know what could happen. Do your comparison, because the sad thing about it is there are so many out there. I've been with American Home Shield for over a year. I call in to submit claims. I'm still an old person who likes the original customer service, because I tried to do it on the app and they said it’s supposed to be easy, but it wasn't. I had to pull my car over so I could get all my information out and call them anyway. I've had two contractors. One was for a garage door. One was for an AC. I haven't had an issue with the quality of the contractors I’ve had. My issue is with the warranty company waiting 48 hours before they contacted them.

American Home Shield has a good system and when I used the service recently, everybody was very prompt and pleasant. I went on the app and I filled it out their thing for claims. The tech called me a little over a day later and he came out. He was very courteous and quick. He fixed the lock, I signed the paperwork, gave him high appreciation for the work done, and he went about his way. I've used American Home Shield twice and it's nice to have the warranty just in case something happens. They were recommended by my neighbor and everybody should have it. It's extra protection at a nominal fee.

Having American Home Shield lessened my fear of something major happening and not having the funds to pay for it. I've been with them for two years. I like their price point. Also, they're easy to work with. It's easy to submit a claim and they get someone out within usually a day. My recent claim was for my electrical panel. The tech explained everything thoroughly and was very knowledgeable in all the questions that I asked. My panel is fixed.

American Home Shield is a good service to have. It has been trouble-free when we had problems. Recently, my wife called AHS and submitted the repair ticket for the dryer's drum that wasn't spinning and the stovetop's burners that would stay hot all the time. We were notified that the contractor would be there at a certain time. They were very nice, thorough, and professional. I have recommended AHS to a person I work with.

We had American Home Shield about 18 years ago, and then we saw a cheaper company that we went with for a year, and they were horrible. So, we came back to American Home Shield. For us, it's been worth the money overall. It's been a lifesaver for us. It's fixed a lot of things when my husband's been out of town. They've come in and helped me out when he's not here, and things that would cost us more to fix than it would for an American Home Shield claim. Their customer service team is always very helpful, too. Our experience with our claim where Reid's came out was great. They fixed the issue and were in and out very quickly.

When our refrigerator was not chilling, a contractor came out and said it was the compressor. They made me do the phone call to LG to order the part, and I was transferred to five or six people, which I didn't think was my responsibility. It took a long time to finally get to the right person. A week and a half later, I still didn't hear back if the part was ordered properly and didn't know when somebody was going to install it. It was the most frustrating service that we've ever had to deal with, all the years we've had American Home Shield for our home warranty. We're in the process of selling our house so it was a lot on me to have to make all these phone calls and try to get it fixed before people started coming through my house to see my house because it's on the market. Other than this one time that I had to do the legwork to get the part, American Home Shield has been great overall.

American Home Shield replaced my hot water heater. I used both online and phone when I placed the claim and the rep who assisted me was fine. I’ve been with American Home Shield for over 10 years and my only complaint is that they need to stop raising the warranty price that I pay monthly.

People sometimes need help with things that break down. So, if American Home Shield does good service, then I’d stay with them. Their claims process were not really hard, but they're not easy either. Sometimes, there were a couple of glitches here and there. I had a technician for my fridge. He was excellent. I've had three technicians from my garage door open. Two of the technicians were not good, but the last technician was excellent, and he fixed the problem that the first two did not fix it.

One of my coworkers told me about American Home Shield, and it has been at least 5 years since I've been with them. Recently, I had an issue with my water heater and another issue with my kitchen sink. I called American Home Shield and paid my service fee, and they set everything up. Then I got a call from Patriot Plumbing within a short period of time, and they came out and took care of it.

I called American Home Shield to set up a claim for the refrigerator. They got the information. They set the appointment. They assigned me the technician, and then they sent the technician out. He was very knowledgeable and respectful. Everything is going well. I'm just waiting for the technician to come and finish the repair. The parts came and they set the appointment for Monday for them to come and finish the repair.

The ceiling was leaking and I could not find what the source of that leaking was. So, I contacted American Home Shield saying it may be a piping issue. When the techs came out, they cut into my wall to try to give a diagnostic of what caused the leaking. They thought that the leaking may have been from an exterior faucet that may have frozen, but I had indicated to them that the leaking was coming from the ceiling. If you look at how the home positioning is, it would kind of make no sense that there was leaking coming from the ceiling when the faucet was lower than the ceiling, because it was in a basement level. So, if anything, it would be leaking on a lower level than where the ceiling is. So, I told them that I didn't believe that the leaking was coming from this faucet and that I didn't agree with their diagnostic.

American Home Shield's follow-up is not quite what it should be. It shouldn't have taken almost two months to take care of the situation. I called AHS to have my stovetop repaired. Three burners weren't working. AHS sent one of the Sears representatives the following week was shortly after I called them. He took whatever he needed. He noted there were the three burners that we pointed out. The knobs weren't working. He took the numbers, ordered the parts, and said that he would contact us, or the parts would come to our house and they would set up an appointment to come and install them.

My most recent claim with AHS was for a leak in our pipes in our pool, and the pool pump was not working correctly. I had them come out to look at the pool equipment. The initial people came out, but they didn't pay attention to anything. I called AHS up and said, "I need a second opinion, because these people don't know what they're talking about." ABNation came out, and it was great. They listened, and they paid attention; they saw what was going on, and they fixed it. It's only been a few days, but it seems to be performing okay. It seems to still be working. However, AHS is a big pain in the ass to deal with, but if you follow through with them, they will get your stuff covered. But it's not an easy process at all. But I like that it cuts back on paying for expensive repairs.

Air Serv of Kalispell came out for my AHS claim. There was an increasing rattling sound, and they told me that I was putting my filter in wrong. He told me, “Do not follow the instructions that came with the heating-air conditioning unit. You need to put the spring underneath the filter instead of on top.” I said, “Then, it's going to just flop around in there?” He said, "Yeah, but it won't make any noise.” He was great. It’s functioning very well now. No more rattle, no more roll. I’ve been with AHS since I bought my house in September 2023, and I’m happy. I paid a whole bunch of money to only have one claim, but knowing that it's there is a very, very secure feeling for me.

I'm very upset with American Home Shield. I made a report for my refrigerator, and a technician came to my home three different times to fix something on the it. Each time was time out of our schedule, having to be here for the company to come in. I later last week had to go to the hospital and food poisoning was one of the issues, and it had to be from something in my refrigerator. The tech even mentioned when he was here that the top part was warmer than it should be. In leaving, he said it's an old refrigerator that probably needs to be replaced.

I'm looking for another home warranty company. When you call American Home Shield to discuss your concerns, you could barely understand them. Then, they transfer you back and forth. You wait on the line forever, only for them to not be able to help you. I had a major issue recently with my stovetop and dishwasher. My stovetop is discontinued and I needed replacement knobs because they broke off. The techs came out and told me they don't cover knobs. I would have to pay over $300 out of pocket for replacement knobs. I've already contacted the manufacturer and tried universal knobs, but nothing fits.

American Home Shield was the home warranty that the realtor selected when I purchased my home, and I renewed with them based on the experience I had in that first year in the home. Though the price went up every year that I've had it, they're very prompt and they cover pretty much everything. I had a leaky pipe, and a contractor came out to repair that pipe, but they had to cut the wall open to do it. They sent another technician to come out and patch the wall. That was pretty cool of them to do that.

I called American Home Shield to submit a work ticket, and I spoke with a live agent. They didn't take any shortcuts. They took time to explain everything to me. The person that came out was fantastic. He explained everything to me. He told me a gasket was needed, and then it would be okay. He decided that my water heater was fine, and he fixed the gasket on my commode that wouldn't flush. Everything was fine. I would highly recommend American Home Shield.

I’m giving (AHS) 1 star so that I can leave this review. They deserve a negative score after the experience I have had. The vendor they contracted to fix the water pressure gauge on the main quoted “modifications“ were needed. Cost would be more that the other 3 quotes I got from reputable plumbers who all said no modifications were needed. Got the total run around from AHS when I tried to dispute it. 5 phone calls plus a video chat where their own Rep said that it did not look like modifications were needed and their final answer was that they could send out a new vendor to look again. Another $125.00. No thank you.

Complete Scam. Every single person I spoke to was worse than a robot. They just repeated the same thing over you while you are speaking. One agent actually was screaming at me because I wanted to speak to a manager instead of her and then she hung up on me. I wasted an entire day calling them and being put on hold with zero resolution. I cancelled my policy 3 months ago and am still fighting for the 8 months of credit, which they even sent me an e-mail confirming a credit. Still nothing. The only thing you will get from AHS is a headache.

I contacted AHS to submit a claim on a Saturday.. I knew I had to wait since it was on the weekend.. They dispatched a company to be in a email.. Monday morning came. I contacted the company that supposed to be coming out. I was informed that they didn't service my area.. I called ahs back and that's when the problem started. No one called me from ahs to tell me that the company they dispatched was not in my area. I called ahs. They submitted another claim stating that it would be 24to 48 hours.. Tues came, no provider.. Wednesday came, no provider. They expected me to wait another day.. I canceled everything. I could not take that no longer.

Worst company ever, I had an HVAC issue. The company came out, told me they serviced the previous owners and that I had a bad install. AHS told me my claim was denied due to not being normal wear and tear. Mind you in the notes it stated bad wear and tear. I then wanted a second opinion. The second opinion never responded. I have a newborn and the temperature was 92 with a 75% humidity making it 105 with heat index. I was told to wait for a response because this wasn’t that bad. Mind you my baby and children slept in the car to avoid going to the hospital.

Comfort Experts came out recently for a routine maintenance that's provided by American Home Shield. The tech was a very respectful young man. He said everything was fine. He did change out three filters, because that's what the normal process of what I do. I have the filters because I can't reach them. It was done quickly, just a 20-minute deal. I've had AHS for a few years, and it just works for me. However, I did have an incident that I didn't agree with that happened two years ago. I had a situation with my pipe bursting, and they were not very helpful. I had to order and had to call in my own personal person after I had a contract with them, and I had to pay for it. Also, when you first call AHS, the automatic system does not listen to you until you say representative. But I have recommended AHS to others.

I went through the website of AHS to submit a claim. I thought it was a dryer issue, but it wasn't the dryer. It was a breaker box. Navigating the website was easy. Communication with the contractor was great. The only issue that I had was having to be charged twice for the same issue. They charged me for the dryer guy to come by. He was like, "I'll put in the thing saying it's not a dryer issue. It's an electrical issue." Then, they charged me for not only his showing up for 15 minutes, telling me it was not the dryer, that it was an electrical issue, and then they charged me for the electrical guy to show up.

I've been protected with American Home Shield for over a year now. I wanted to make sure that I could have something that protected all my appliances in the home. Also, my home in general, and things like my homeowners insurance, either I didn't want to claim on there, or I had protection that my homeowners insurance didn't offer me. I've recommended AHS to all of my neighbors who live next to me.

One Stop Heating & Air Conditioning came out for our AHS claim and the experience was horrible. The tech inspected the AC for two minutes and then he came to me. He said there was nothing he could do. Nothing was resolved. The boss called me and told me that he could bring an electrician and the $100 fee would cover for the electrician. I told him, “That’s something that I would have to talk to my home warranty, because I'm in a contract with them, not with you guys.”

My dishwasher's little keypad wasn't working properly, and then the keypad on my stove was busted. I called American Home Shield to submit a claim. I tried to call in the first time in an automated. I was having trouble getting to a person. I had two issues and the automated system only wanted me to address one. I needed to get both of those fixed. So, I ended up hanging up and calling back and finding my way to a person. So, it was intermittently difficult to talk to somebody. The guy that showed up was kind and to the point. He respected our property. He was there to do a job and he did it. I appreciated that guy's service. Everything's still working.

I've had other companies but my last one is American Home Shield, and it has worked great for me so far. I just don't want The Honest Plumber to ever to be sent out. I had an issue with my water heater and when their tech came here, it was like he was barely learning. It took a while for him to fix it and I just had a bad experience with them. For my recent plumbing claim, American Home Shield sent out Top Flight and they were amazing. The copper pipe was leaking, so their tech got up there in the attic and fixed it right away.

My living room light switch and ceiling fan didn't work because a wire had burned up inside and was touching. It was a fire hazard. The technician had to run wire from the switch to the ceiling fan and then back to the box. I submitted the claim online and American Home Shield's website is okay, but if I want a certain company to do a repair, it won't allow me to do that online. I have to call to pick who I want.

Speedy Heating & Air had come out before. The temperature went steady where it was supposed to be for a couple of days, but all of a sudden, it didn’t work. It wouldn't come on. The fan was on, but the heater wouldn't heat up the house. We called American Home Shield. They always text us back no more than 24 hours to let us know that we've set up an appointment. We're okay with the response time once we file a claim. I spoke to one of their representatives when we first used the program. I had a hard time understanding her. Other than that, American Home Shieldis is a big savings for your home especially if it's something that's covered by our plan.

My heat wasn't coming on and the tech opened up the system. There was dirt in front of the vacuum part of the inducer motor, and he cleaned everything out. He was very knowledgeable and respectful. He took his time and made sure the diagnosis that he said was correct before even mentioning anything to me. He also double checked to make sure everything was good before he left. I’ve had the service with American Home Shield for a couple of years. I’d be lying if I said I haven’t had to call and threaten to leave at times. I’ve had some issues because some customer service representatives have not always been truthful, and when that happens, it can be very frustrating as a customer and make you feel ready to snap. But I like that if you call and put in the claim, they’re gonna get somebody out there. Some services have been on the same day, and some the next day.

Fix Mechanical came out because the heater wouldn’t come on. I've had the company come out before as well. The tech was okay. The tech was saying something about a screen and a nozzle, and it was a transformer or ignition box. I submitted the claim over the phone with AHS, and the rep was professional as well. Most of my friends have AHS too, and at the end of the day, it's cheaper than something breaking down. You just pay the 125, and they’ll fix it.

We were baking pizzas one night, and the oven went out. But prior to that happening, the oven had gone out before. American Home Shield sent somebody out, and he put in a new computer board on top of it, and it worked for about eight months. Then, that night we're cooking, the oven just went blank. Nothing would work. It wouldn't come back up. So, I made a call to American Home Shield, and they sent Watkins in. Their guy came, he pulled it out, he checked the whole thing, and he said, “I think we need to have this board replaced.” So, he tried getting it replaced, and they said that they couldn't anymore because it was no longer being used. So, then they said, “Well, then we can try and fix it, or we can replace your oven, but we'll only be able to give you $450 or something.” We said, "Well, no. Might as well get it replaced. $450 for a double wall oven is not going to cover anything.”

For my recent claim with AHS, the air conditioner was not coming on. The thermostat was not working. It was easy to submit a claim through AHS’s website. The tech never called me. It was five days later, and I was never called at all. I called the company. They didn't answer. So, that's why they changed me to a different company, because it had been five days since I had not been called. But when the contractor finally arrived, he was good. Everything is performing well now.

I called in with American Home Shield the exhaust fan in the bathroom downstairs that wasn't working. Their agents were okay, not too knowledgeable, but knew that an exhaust fan was something that would be repaired under the contract that I had, as well as I told them that we had a blower or an electrical socket in the living room that wasn't working for the fireplace blower. The technician checked that out as well. He was very polite and knowledgeable. He went straight to work. He pulled down the exhaust fan. He told me that it was burnt out. He pulled the cover off and said that it needed to be cleaned. He gave that to me. I cleaned it as best I could. He repaired. He said, "I got a motor in the truck." He went back out. He got the motor. He put it together. It took all of 30 minutes him in the house with me that time.

There should be a way to post a negative star. I make my payment on time every month and for this I get poor service! I requested service for my dryer and the ATL Agile Repair company gets the dispatch. Please consult reviews before sending someone to your customer's homes. They came and determined a knob was needed. Left my house to order it via AHS. They scheduled an appointment to come back to install the knob June 11, 2026, only to contact me and say there is a scheduling problem and would require a new date and time.

Have had AHS for many years but have run into a little snag. I was billed twice in May for one service call and have waited 30 days and four phone calls with no resolution. The last time I was told I would be called back- still waiting. The repairs were made on time and done properly.

Elizabetha from Georgia. AHS is a fraud, my AC central unit wasn’t cooling so I have a service request, it’s been six weeks and after 2 vendors and many hours of calling the customer service, talking to people all over the world which at time made it very difficult to understand, they tell me today that my AC unit is not covered under my insurance. They are a fraud and are ripping people, specially the elderly people as myself…

I have had American Home Shield for almost 2 years now. My AC stopped working 4 days ago and we are in Texas. I contacted them and they opened a service request and assigned me to a company that could not come till today. The tech told me that he could not perform a simple compressor test till a breaker is replaced. I got another AC company out of pocket and they said this is a simple test by disconnecting the compressor, with or without replacing the breaker. They do not have any sense of urgency to consumers who have elderly parents who cannot tolerate the Texas heat, nor do they have competent network of professionals. I called before I decided to go on this platform and got the same red tape and wait game. They have no problem collecting monthly fees but no hope of them coming to your rescue.

Save yourself heartache and grief, and do not waste your money on American Home Shield. My dryer has been broken for 8 days and after multiple calls to AHS’s service department in foreign lands (they will not allow you to speak with a U. S. customer service rep), I’ve been told repeatedly that the dispatch team continues to look for a service provider in my area and to wait 24-48 hours for an update. Eight days and 192 hours later, they still are “working on it” and my dryer is still broken. Each customer service rep (I’ve spoken with 9) reads from the same script…it’s like a broken record. An hour ago, after battling for 8 days, I was told by Lei in Asia that they’ve finally given me permission to find a service provider, as long as the provider meets their exhaustive guidelines. I am still awaiting the email that gives me this permission. I’m exhausted and extremely disappointed. And I still don’t know how my story will end.

My fridge broke almost two months ago and still I have no fridge. The tech they assigned has been here four or five times and cannot get it to work. He replaced the compressor twice and the circuit board. AHS now wants to assign yet another appliance company to come out. Second company rejected contract because they cannot work on sealed systems so now they ask me to wait 1-3 days for them to find someone and if they can’t, then I can get authorization to look for my own tech. I don’t want to look for my own tech, that’s why I pay them. This is absolutely unacceptable.

The only thing they do well is decline claims. We have a warranty on our home and pool. We turned in a leak in our pool and the heater. Both were declined, stating it was normal wear and tear. They had a pool professional come out and tell us that the heater was not hooked up for propane but for natural gas, well, the pool heater had worked in the past and there is no natural gas even in our area. We hired a different company that determined it was the correct connection and they declined to acknowledge or even send another professional out.

Does not cover for wear and tear on ac units. What a huge rip off!!!

Poor customer service. Can never speak to a manager. Reps never know what is goings-on so all give you a very different answer to questions. Been 3 months and my ac unit still not fixed. They are not even worthy of 1 star. More like negative 5 stars.

I had high hopes for American Home Shield, but unfortunately, my experience was disappointing. I filed three separate claims, and each time, I faced slow responses and lack of clarity. They recommended a contractor who ended up charging me twice as much as the original quote. After all this, I now have a brand-new heating and cooling unit installed in my home—completely unrelated to their service—so I no longer need them, but the process still left me extremely frustrated. I wouldn’t recommend them based on my experience.

My experience with American Home Shield has been beyond frustrating. I opened a service request to repair a toilet, expecting the basic value of a home warranty: help coordinating and completing the repair. Instead, the ticket sat open for a full month while the toilet remained completely out of commission. Their excuse was that they could not find anyone willing to work with them. That alone says a lot. If a home warranty company cannot find a contractor to handle a basic plumbing issue, what exactly am I paying them for?

If I could leave a review of zero I would. I have been with American Home Shield for YEARS. I don’t know what the issue is this year with them but their service is beyond horrible with no follow through. No answers why it’s been 2 months and I have still not had my oven repaired or anyone even come look at it. Washing machine was finally fixed supposedly after 6 weeks and it STILL leaks. The repair company assigned won’t even answer their phones anymore. No one helps with issues. Do not sign up with American Home Shield or you will regret it.

I have been extremely disappointed with my experience with American Home Shield. In my opinion, the company is quick to collect monthly premiums but far less willing to honor claims when expensive repairs are needed. My most recent claim involved a 15+ year-old gas cooktop with a failed igniter. The technician's recommendation was denied because AHS claimed the failure was due to "misuse and abuse" rather than normal wear and tear. For an appliance of that age, component failures should be expected and are exactly why homeowners purchase a home warranty.

Only worth it if you have no emergency savings and are able to wait months for repairs (and if you don't care about how badly things are "repaired"). My realtor sold me on AHS. I had some frustrations over the years when the plan not covering things it said it would cover and they kept weaseling their way out of paying for anything at all or doing the cheapest possible temporary fix that would cause more damage later, like just caulking a wobbly toilet instead of fixing it which led to a leak, and of course water damage isn't covered.

We have had AHS for several years. Generally, although there is sometimes some wait time on repairs, it has usually been taken care of within a few days. One of our complaints is that we have the platinum coverage. However, we ALWAYS have to remind them of this. We have not been impressed with our most recent experience. About 10 days ago, one of our toilets quit working. Initially, they sent out a technician within a couple of days of the claim being opened. However, he showed up and then left without explanation

Wow is all I can say. 3rd rate company charging 1st rate prices. Their sub-contractors have a less than 1-star rating, while anything you need repaired takes nearly a month to fix.

My contract was part of my purchase of the home. I never read the fine print that stated AHS would automatically renew the contract. They assured me that an email was sent, but I did not receive it (probably went to spam). I was charged $60.00 for 2 months until I noticed it on my credit card bill.

American Home Shield sent out Hinco Services. They fixed the dishwasher and they did a good job. I've been with American Home Shield for 10 years. Price is good. I'd tell others to get American Home Shield.

It was terrible with American Home Shield. They hired four different companies and the last company had told them three or four months ago they couldn't find the parts. They're supposed to either replace the item or offer me some type of amount towards finding a replacement. It took them six months to resolve a problem.

I would give zero stars if that were an option. We have been without a working refrigerator for more than a month while dealing with American Home Shield. AHS assigned a service technician who has been completely unresponsive, and despite multiple calls and requests for assistance, AHS has failed to hold the contractor accountable or provide a timely resolution.

The tech that was sent out missed the first appointment. Never called to say he was running late or to reschedule. When he did show up he didn't have anything on to show what company he was representing or from. Then after diagnosis he didn't want to fix it but replace it with an expensive heat pump. Then after I replaced my AC unit out of my pocket. No body from Home shield called or talked to me about any reimbursement for a service they sell. They sell a service they don't want to honor.

My dishwasher disposal was not working and using American Home Shield’s website to file the claim was easy. I got an email or a text with the contractor's name, and they communicated well. They called and texted to confirm. The tech fixed the issue and everything is good. If you're getting a home warranty, American Home Shield simplifies the process of finding vendors. They have a mix of providers, though, some better than others. So, I will keep trying.

My air wasn't running. I submitted a claim online with AHS. It was an easy transaction. The tech was able to come out and resolve the problem. It was a good experience.

We do not have anything good to say about American Home Shield. We are very disappointed and exhausted with the service that they're providing. The biggest issue we have with them is the way they handle our cooktop request services. It was a nightmare. It was a waste of my time, and our trust is no longer there for American Home Shield for that experience. I initially called and I submitted a service request because I have one burner that was not working. They sent the company. The company came and they said, "Hey, I cannot unscrew screw some of the burners. It’s difficult, so I am not gonna lift the glass top. Because if it breaks, if it cracks, insurance is not gonna cover it.” They're gonna have to talk with the insurance company before they move forward.

Great home warranty and low cost protection of my whole home and appliances.

I am incredibly frustrated with the complete lack of urgency, conflicting information, and awful customer service from American Home Shield. I filed a claim for a pool leak—an issue causing thousands of gallons of water to waste away daily—and was assigned a contractor. After the company failed to contact me, I called AHS. The representative explicitly told me that if the contractor didn't reach out by the next day, I could call back and they would reassign the order. I tried contacting the contractor several times myself with zero response.

AHS did a good job. I was pleased with the way they handled my dryer claim, and it worked out very well. However, I hope to have less waiting time when I call them to submit a claim.

DenPro HVAC came out and diagnosed the problem, but it wasn't covered under the warranty with American Home Shield, which isn't their fault. It was an old issue. There was something wrong with a wire that was jumping. It was arcing and every time it arced it, it melted the plastic little by little. Then it would not let the AC run. That happens over time. I just started with American Home Shield in March, so that really wasn't an American Home Shield problem. They didn't charge me for the service visit since I had to pay out of pocket to get the repair done, and they didn’t have to do that.

I had two lights on the top that wasn't coming on in the oven. When you turn the oven on, the broiler would come on. You put it on bake, but the broiler would come on. You couldn't cook in it because the broiler kept coming on and you couldn't cook because it was burning up the food. I called American Home Shield and told them about the problem. I spoke to a person on the phone and communicating with him was really easy. He was polite and he talked really professional. He really helped me. When the tech came out, he was nice and very professional. The first time he came, he looked to see what the problem was then he had to order the parts. He said when the parts came, he would come back and put them on. He did but it took about two weeks for the parts to come back.

American Home Warranty signed me up for $30 a month for my first year. Their coverage was also better than the other companies. I don’t know what the price will be at the end of the first year, but if they prove to be as helpful as they seem, I’ll renew if I can afford it.

My hot water faucet was leaking in the tub so I had to keep the water shut off to fix it, but AHS made me wait from Tuesday morning till Friday for repairs. They didn't fix it because I tried to fix it first. So they took my $125!!!!! For NOTHING.

FixIt Incorporated had to fix the ceiling fan, which was not working. A guy named Jonathan came out and confirmed that it was not working. Then, no one followed up what the next step should be. I don't know what report he sent to American Home Shield. After a few weeks, I didn't call or receive any message. Then, I called American Home Shield and they said that they were ready to replace our fan. Then, Jonathan came back out but he didn't have a ladder. So he told me that he would come back at 8:00am. Then, I don't know what kind of report he sent to American Home Shield but American Home Shield was not doing anything.

The process with American Home Shield is quite frustrating. You have a portal as a member, but they don't maintain the status of your issue properly. It's very confusing when they try to schedule someone to come out to your home. For example, we had to call them for two specific things that they used Doctor Maintenance for. One of them was fairly cut and dry. They sent us an email and it was documented on the portal of what our choices were for the appliance so that's fine. But then we had a secondary issue with a different appliance and the irony is that process didn't go the same way and that was confusing to me. We got a voicemail from American Home Shield telling us what our offer was. I tried to call them back and waited over 45 minutes on hold but nobody ever picked up. I went to the portal but there was nothing there. The people who got it figured out were the Doctor Maintenance people.

My oven was not heating past 100 degrees, and Sears, the contractor, could not replace the part that was necessary. So, I replaced the oven. I took a cash settlement instead of another oven, because I wanted to upgrade it. The customer service from American Home Shield was good. I’ve been a customer for a few months and I also had a claim with my dishwasher, and it was repaired.

I have used this company for a year. Tried to use my service twice and both times they were unable to provide me service to fix a leaking pipe and my garage door opener. I called them and they refused to refund the money that I paid for a year and my service fee even though they had no one to fix my issues. I highly don’t recommend this company. Save your money and time.

I've had three tickets with American Home Shield but none of them has been resolved. For a plumbing issue in the shower, the plumber just came to look at it. He said it was not a mechanical issue. I explained to him the water suddenly gets too hot or too cold. The valve has an issue but did not fix it. I know the valve has to be replaced. The second time, the same person came. Each time, my dad was home. I talked to the plumber over the phone and I assumed it was the same person because it was the same voice and the same personality in talking to me. He said American Home Shield would not cover it.

The price was great when I first started with American Home Shield but it keeps going up. I pay $20 more than I used to. When my AC was broken, a contractor came out and checked it out. I was told I needed refrigerant. They said they put a refrigerant, and they charged me for it. A month later, they had to come back out because my AC was not working. I had an older system, so there were uncovered costs, and I asked for an itemized estimate from American Home Shield, which I was never provided with. In all the time that I've talked to customer service, there's not any definitive information provided. I also think I should be getting the $150 back that I paid for the refrigerant since I had to pay that out of pocket but that didn’t fix anything.

It's nice to know American Home Shield is there, and it has been good to have. Submitting a claim was easy. There was a lot of communication through the app, email, and texts. The tech knew what to do, was fast, and everything went great. We talked the whole time, and he told me what's included with the service. We went through the house and figured out what he would do, and he went to work. I hung out with him and talked with him the whole time. What I've done so far is change the locks. I could have done that easily, but AHS made it easier than me having to do it. However, the $100 deductible is something I have to think about if I'm going to do something. I've only used it for the locks so far. Everything else seems to be working, so there's no need.

I've been with American Home Shield for four months now and I initially signed up because they weren't as expensive as some of the other ones I checked on. Their customer service reps and technicians have been very good. All I had so far was an air conditioning service and the techs I had did an excellent job. They really seemed to know what they were doing.

AHS: STAY AWAY! I am entering the third week of sump pump failure. AHS keeps asking is your problem solved so they don't communicate internally. I have a more elaborate system; first contractor couldn't diagnose so second contractor says they are waiting on approval from AHS, who says they're waiting on contractor to give a report. Problem on May 8, it is now May 28 and the company talks in circles when you can understand them. I should take legal action against Coldwell Banker for recommending them at our closing. I have a Champion inverter system that charges the two batteries that power two pumps in a real deep pit that is dated from 2013, so it's outlived the normal life expectancy. Got water initially, high water alarm sounds, pumps don't run until I unplug from inverter and go directly to outlet where pumps run without shutting off. Can't leave home if weather forecast calls for rain.

I have been without a working washing machine for nearly 3 months. I first initiated a service request at the beginning of March. The technician they sent ordered a part and returned to fix the machine. After attempting to use it was noticed it still wasn't working. They sent another technician with the same company who could not fluently speak English, nor understand the issues with the washer. Beginning of April I request a different repair company because I was still without a washing machine. They sent whirlpool this time. They too ordered a part, then returned to replace it. The technician advised he was not able to repair and a replacement was needed.

We had a dryer that was making a very loud squealing noise. So I called American Home Shield, then their rep handled the business and got me set up. I was told that the guy would be contacting me, so they did everything they should've. After two days, the tech came out. I called late one afternoon and he called me the next morning and said my appointment was going to be the next day. He diagnosed the problem and he needed to get a part sent to him, so he overnighted the part. Then, he came out the next day and was there about 20 minutes. He got it fixed, said thanks, and was on his way. I've had American Home Shield before on a different house and we purchased the warranty again after we got this house. We have them for about five months on it and so far, things seems to go quite smoothly with them. I'm very pleased. I'd like the price to be less, but I understand.

When my stuff was not good, American Home Shield ordered a replacement, and it was delivered. For the other item, they sent me the money to buy it myself. After I purchased it, I forwarded the receipt to them. American Home Shield’s customer service is good enough for me. Even though I was upset with them, they still accepted that I'm still a customer to them. None of the staff was rude to me, which also made me calm. They were polite and professional. But AHS still needs to reshape one or two things, especially when it comes to some of the vendors they assign.

TruTech Heating came out and fixed my air conditioner. The turnaround time with AHS was fast when I submitted the claim. I had a good experience. I've already referred a few people to American Home Shield.

I'm considering canceling my whole warranty process. It has been my experience over the years of doing this with American Home Shield that it's multiple visits before a job is completed. Prior to doing the washing machine and dishwasher, it's been a while since I had them come out, but there's no appreciation for the client's time.

I live in a rural area and AHS routinely fails to assign a pro to complete repairs, even if plumbing or heating emergency. Eventually, after many calls and days or weeks-long waits, AHS finally authorizes me to find my own contractor ... but few contractors are willing to take the time to provide the documentation necessary for AHS to authorize me to be reimbursed by AHS after the repair is complete. I waited two months for furnace repair last Fall. I just waited 48 hours for repair for a leak that shut water to my house while I had guests for a week, and then wasn't even fully reimbursed!

In June 2025, I renewed my American Home Shield (AHS) ShieldGold Warranty Plan ($38.99/month). All premium payments have been made timely and in full. On 4/20/26, our water heater suffered a catastrophic leak, and I submitted a claim and paid the $125 service call fee. AHS assigned a third-party contractor, AM PM Plumbing. On 4/22/26, their technician confirmed the unit required replacement but quoted an additional out-of-pocket cost of $615 for basic modification materials. Furthermore, the technician offered a written $100 discount (offending quote attached) contingent upon providing a 5-star review after the completion of the work.

I did an AC maintenance call with AHS. I called and asked if that was a part of my plan. They said, yes, it was included in the plan. I was concerned because for me to have a service, it was a $125 charge for a service call. But they were advertising something online where it was $49 for that maintenance. So I called to make sure I wasn't going to be charged 125. I was just going to call and get the maintenance done outside of my home warranty thing. When I called, they told me that it was included in my service. So they went ahead and sent someone out. The contractor was outstanding.

My refrigerator was acting out. The guy came, looked at it, and said that he had to order a part for the icemaker. Then he came back and it looked like the part was for my filter. He did whatever he had to do, then he told me to give it a couple of days and my icemaker would to start making. But that did not happen. This happened around holiday time, so I had to buy bags of ice. I was very frustrated.

I had two different companies come out. Morgan Hill Garage Door fixed my garage door. But the other company was trying to get me to pay them money and I did not need to pay to them. American Home Shield protects my appliances but it's super frustrating with them for the most part. I'm not a fan of the company at all. They say they're gonna fix something but they don't and I have to pay out of pocket. They've also raised up my payment so many times. All of a sudden, I'm paying a ton of money a month. If my payment goes up to $140, I'll be canceling again.

American Home Shield is cheaper than other companies. My most recent claim went very smoothly. My ice machine wasn’t working and they got that rectified. The technician who came over was very friendly.

I have used them for about 9 years. I filed a claim on a dryer. They assigned it to a repair company from out of state. I got it cancelled after a week of trying to reschedule with the repair company. That scheduled my appointment without contacting me. I was not going to be home when they scheduled it. The company was Neff appliance repair out of Indiana. They have a 1.3 star rating on Yelp. Then they assigned Sears who also has a 1.3 star rating. Never got called by either and couldn’t contact them. Sears changed my appointment 2 times without contacting me and they have NO live representatives to talk to. I ended up canceling my AHS account and just purchased a new dryer. AHS increased my monthly charge from $75 a month over the last 3 years to $213.99 last month. Their service got worse as they charged more. Wouldn’t recommend AHS to anyone.

I am extremely disappointed with American Home Shield’s handling of my AC service request. AHS approved the AC replacement/repair but then required me to accept an additional $750 in “non-covered costs” before parts would be ordered. That $750 was later identified as $200 for line set modification, $150 for drain line, and $400 for sheet metal modifications.

I have American Home Shield for four years and they have been billing my account for $126.74 monthly. For two weeks they have been playing games to fix or replace my refrigerator and stove. They have these puppets that they used to scam people out of their hard earned money to tell me that they denied my claims. AHS is on of the biggest scam in America and need to be investigated. People please do not use this company. They are just stealing your money. Instead open a bank account, put the same money that you are paying AHS and similar company. In the event your appliances break you can pay fix it yourself instead of trying to get the scammer like American Home Shield to waste your precious time.

I reached out to American Home Shield online, and it was easy. I got it done real fast. J-Tech Mechanical came out and checked my AC unit for the first time. The technician said the AC was starting up a little hard, but he said it's not by much. It was okay. I would tell others to definitely do American Home Shield because getting stuff fixed in a house is pretty expensive. It's like having insurance on your appliances, pipes and other stuff in your house. It's great. It's a pretty good price as well. 60 bucks a month is not bad.

Cecil and Sons came out for our AHS claim and inspected my furnace. They did okay. It was replaced. AHS is good to have.

My dishwasher went out or had a problem, and Deuce Plumbing came to repair it. And the man who did that went to turn the water off, but he couldn't turn the water off. So he said we've got to get a plumber involved to fix the shutoff valve. The young man from the plumbing place was super. He was very nice, efficient, and professional. They were able to come yesterday and install my dishwasher.

American Home Shield was offered when we moved in. It's convenient. We just bought the house and one of the things that’s offered with our coverage was to replace the locks. The technician who came out for that service was perfect.

I enrolled in a Home Warranty plan upon purchasing my home as it was recommended by my Realtor. When I first enrolled in the Home Warranty plan it was set up for a yearly payment plan due to the purchase of my home. The plan was paid by the seller as an incentive for my purchase during the closing of my home purchase. When the plan was up for renewal in 2025 I received a phone call from AHS asking if I wanted to renew my plan. I explained in detail that I didn't want a yearly payment plan, and I needed a monthly payment plan. The agent on the phone stated it would be changed to a monthly payment plan. Needless to say, it was not, and AHS debited my bank account for the full yearly amount.

WARNING: AMERICAN HOME SHIELD (AHS) IS ENGAGING IN FRAUDULENT AND UNETHICAL PRACTICES. I contacted AHS after my AC unit required a part replacement due to wear and tear. Both my independent local HVAC contractor and the AHS-assigned contractor confirmed the necessary repair, leading me to believe the process would be straightforward. It was not. My local contractor quoted a total of $2,500 for the part and installation. In stark contrast, the AHS contractor quoted $3,200 for supposedly non-covered “Modifications and Upgrades.”

We put in a service request for the icemaker, and a gentleman came out. He made an attempt to fix it, but after 24 hours, it still wasn't working so we called back. He ordered some materials, then he came back and fixed it, and it's still working for right now. While the technician was here, I recommended him to someone. I would recommend American Home Shield as well. Whenever I speak with a rep at by phone, it's good and the turnaround time for my claims is about 48 hours.

For my recent claim with AHS, I had a leaking faucet in the laundry room. D&D Plumbing came out, and the tech was fantastic. He explained everything. I've been with AHS for 10 years now, and I like that I don't have to pay out of pocket.

Queen Electric came out and looked at the ceiling fan. However, when they came out, it started to work. So it was nothing for them to do. Then, it stopped. And by the time they came back out, it still was nothing that they needed to do because it was under warranty. I would definitely recommend AHS.

I needed a kitchen drain clean-out. I submitted a claim online with American Home Shield and the tech came pretty quickly. He was nice and he referred me to another company to help with remediation for the water damage. His quote was really high, so I ended up using a different plumber. And there was a little bit more work than just replacing one thing that needed to be done. In the end, American Home Shield did not cover the claim. I didn't realize that the kitchen clean-out was not something covered. When I called to try to get more information about why it wasn't covered, it wasn't very helpful. They would just refer me back to a pamphlet and they were hard to understand. I also had trouble getting through to their talk with their customer service reps.

31 days and 5 technicians to find the problem with my garage disposal was a faulty circuit breaker. 28 days and 4 technicians to determine a part needed to be replaced in my air conditioner. Currently my clothes dryer isn’t working due to the misdiagnosis of a technician that determined the dryer exhaust was clogged with lint. $240 paid to have the dryer exhaust cleaned and inspected only to determine the vent exhaust was clean and lint free. The same technician that misdiagnosed the problem, returned to determine the heat sensor was defective and another electrical part need to be replaced but had to be ordered. Still waiting for the parts and the repair. American Home Shield has failed.

We submitted a claim for plumbing on April 24th. Our sink was stopped up and he unclogged it. He pulled this thing out of the sink and showed us. He was awesome.

AHS gave me a company that I didn't care for, and then I called them back, and they gave me The Lindsay Company. They worked on the water heater, and they did a good job for me. They replaced it. I've been with AHS for 20 years now, and it's been a pretty good company so far.

I signed up with American Home Shield in February. With the research that I did, they were the best one for my need. Their customer service has been excellent. They get right back in touch with me as soon as I submit a claim. I've been very pleased with them and I'd recommend them.

My experience with AHS has been positive. I had a garbage disposal problem and a toilet issue at one point. Both claims were handled in a timely manner.

WARNING TO ALL HOMEOWNERS: Stay FAR away from American Home Shield. This has been one of the most exhausting, frustrating, and dishonest companies I have ever dealt with in my life. I had FOUR properties covered with AHS and paid this company THOUSANDS of dollars over the years in monthly premiums, service fees, and repair requests — believing I was protecting my homes. Instead, I feel like I paid for stress, delays, excuses, and endless disappointment.

I think the customer service was very rude and unprofessional. I got hung up twice, I could never get a straight answer. I was just trying to get a HVAC tune-up over 4 weeks ago, and I am still getting the run around. I asked to escalate the problem and talked to a supervisor and they were just as rude. The problem is still not fixed. Save your money up, America Home Shield is not worth a dime.

Astro Appliance ordered a part for the washer and changed it. The tech said we needed a new washer, but we never heard anything back after that. After the repair, the washer is worse than when it started. We called them back out and the rep said something about trying to get a replacement. Then, they’re not doing replacements or gonna get it fixed. I don’t know where we're at with this. And now, I can't get anybody to call me back to discuss this further so I can figure out how I’m gonna continue to wash my clothes. At this point, the issue is still unfinished. I keep asking them to call my husband, whose number is on the account, to discuss what he wants to do, but nobody is contacting him. The Astro Appliance technicians themselves were not that bad. I just need them to call me back. But I’ve had about enough with American Home Shield. I’m just throwing money away at this point. I am about to cancel American Home Shield and just save money.

I set up my claim with American Home Shield by phone. However, they're not consistent. I'm dealing with an issue with them. They said my claim is completed but it isn't. Also, their service fee is high.

The experience with American Home Shield depended on the provider they sent out. Some of them stunk and some didn’t. Customer service-wise, it takes forever to talk to someone. If you don’t have internet access or the internet is busy, you can’t get a hold of them. Most of the time, you wait 10 or 15 minutes before you can speak to someone. Another thing I didn’t like was when my oven went out, American Home Shield couldn’t find one to replace the one I had, so they sent me a check for a little over $600. I had to find my own oven, and it ended up costing me $2,100. I had been protected with American Home Shield for about five years and it’s still better than having to pay completely out of pocket. The price isn’t bad at all. But I sold my house this morning, so I need American Home Shield to cancel my policy.

American Home Shield has been good and I would rate them high. However, sometimes I am not happy with the wait time for the company that they assign to my claims. But I don't believe this has anything to do with American Home Shield. This has to do with the contractors. Other than that, the price I pay for the coverage is not expensive at all.

I called American Home Shield for a claim and it was going to be two days before the place could come out, but the lady checked, and she said, "Hey, quite possibly, I can get somebody out there tomorrow.” I said, "That would be awesome, because I did have water leaking.” Then within an hour, she reached out and said, "Hey, we got somebody today, if you're still available.” I told her to bring him out. So the guy came out, and he was there 45 minutes to an hour and got it fixed. It was awesome. Everything was great.

Everything was good when A & B Drywall Repair came out. Everything was taken care of in a timely manner. American Home Shield is excellent. If you own a home, you should make sure you have American Home Shield.

Absolutely terrible for HVAC and plumbing. Save your money and look elsewhere! Known for having vendors that tack on additional costs that are unwarranted.

My experience has been awful. AHS replaced a water heater in my home. Well the water heater has began to leak and caused damages to my ceiling. When the plumber came out they reported the water heater was not installed correctly and was a code violation. Well AHS said they would not pay because it’s a code violation. Well the code violation is the original company you sent to install it. You sent this company how can you not correct your mistake! I am looking for a different warranty company asap and will be leaving reviews on every site I possibly can! AHS will not correct their own mistake. Instead they force you to pay thousands to fix what they did wrong!

My clients purchased a home warranty through American Home Shield, and contacted them when their HVAC stopped working. The response time was dismal. It took 3 weeks to get any follow-up, and then the solutions that they offered were COSTLY, horrible long term solutions, and with ALL of the solutions, my clients had to foot more than 90% of the bill. WASTE of time and completely unethical business model. I'm so disappointed and frustrated at the scam of a company that is allowed to continue doing business.

I always speak to a person in submitting claims with American Home Shield. The recent contractor fixed something for me. They ordered parts, and they came in two or three weeks. It was great.

The drain wasn't draining properly and the water wasn't getting hot. I called in a claim with American Home Shield, which was easy to do, and the tech who showed up was good. Everything's functioning fine now. Overall, American Home Shield is a good home warranty company.

Ultimately, I got the work done. The service from David's Plumbing was superb. They were very helpful. But there were too many people that didn't know what they were doing from when you call in. I know part of that's the AI thing, which is probably not trained very well, but call in about the status of a work order, and it tells you you don't have a work order.

One of my water lines behind my fridge that feeds water to my freezer snapped, and I had to have someone come out and repair that. American Home Shield didn't understand what I needed at first, so they contacted an appliance store. I had to confirm with them if they will be able to fix my water line. They said that wasn't what it was. I ended up making three claims because they didn't understand what I needed, but it all ended up being fine. The contractors were great.

The washing machine was leaking on the floor. I went on the American Home Shield website and put my claim through. I got a call from the contractor a few days later. However, I'm not a big fan of the tech coming out. It was not a very good experience. The tech was very short. He coerced me into accepting an appointment today and threatened that if I didn't accept his appointment today, he would potentially not be able to fix the washing machine. He said he could only schedule within a 24-hour window for the next day. I was forced to accept the appointment for today, which made it work. But it was upsetting. I barely have any flexibility as I work.

I submit claims to American Home Shield by phone with a person. The contractor came out in a timely manner and fixed my washer and refrigerator. The guy was so funny. I was ashamed because my refrigerator was still frozen, and I said, “Lord, I should have let this thawed at least two or three days, but I didn't know it.” So, they had to set that thing up and it's unthawed. The next day, they came back and fixed it in less than 30 minutes.

I had multiple buyers complain to me about their experience with American Home Shield, and unfortunately, I recently experienced the same issues myself as a buyer. I opened a service request for a leaking washer hose and paid the $100 deductible immediately. It took almost two weeks for a technician to be assigned, only for the repair to be transferred to another appliance company, causing another week of delay. When the technician finally arrived, I was told that parts needed to be ordered. After waiting another two weeks with no updates, I contacted American Home Shield several times. I was eventually told the parts had actually arrived within 8 days, but the repair company was not responding to calls. The technician finally returned after approximately 2½ weeks.

The washer was rumbling and would start shaking during the spin cycle. Then it would just cut off and the error code would pop up. I submitted a repair ticket to American Home Shield and it was easy. The contractor from M3G Appliance was very friendly and knew exactly what the issue was when he turned the washer on. He ordered a part, had it delivered to my home within a week, and came back to install it as soon as he could get us in. For the most part, the machine was working fine once he left. But eventually, it started doing something different before the spin cycle would start. It would make this loud sound.

The heat wouldn't work when it was cold and the AC wouldn't work when it was hot. I did a claim with American Home Shield and they sent out Cabot Mechanical. Cabot did great. They came and evaluated it, figured out that it needed a part, and that it needed the freon recharged. They recharged the freon and when the part came in, they replaced the part. As soon as they had replaced the part, the heat and the AC worked, but it screamed. The outside unit and inside unit made horrific noise. Everybody on my street could hear it.

The heater was not kicking in when you turn it on. A technician came in and he replaced a sensor that he said was wrong with it. He had to order it then he came back and installed it. A month or two later, we were having the same issue with it. I called them a week or two ago. He said the circuit was not connected properly, and he fixed it. I'm very satisfied with American Home Shield. They're really good. Anytime there's an issue, they always address it. I tell all my family and friends that it's good to have it. It gives peace of mind, and it can really save you a lot of money on costly repairs.

The furnace went out. We filed a claim with American Home Shield and there were three different people that came out. They kept saying that the issue was fixed, but it kept having the same problems. Then they ended up replacing the entire thing because it wasn’t fixable anymore. The guys who came out did okay but my wife was a little upset with a couple of things. When they changed the system out, instead of sweeping everything up, they swept the trash under the freezer, which was pretty lazy, instead of just sweeping the trash up after they finished. They also failed to put the signage up on it the first time, so they had to come back out and finish that. Other than that, the service was good, overall.