American Home Shield Reviews

AHS normally jumps right on my claims and I get good results. I appreciate that because when something breaks down, you want it fixed quickly. They got some reps who are coming and seem like they know what they're doing, while others will come, give a quick diagnosis of the problem, and say that they're not the company for the job. I had a claim and I couldn't figure out which one had an issue, the plumbing or the washer. When the plumbers came, they said it was the washer. They said they'd flush the thing for 10 minutes and it'd be done. Then, when the washer guys came, they said the washer was not leaking and that the problem was the plumbing. They also said you couldn't flush that with that little hose and think it was going to really unclog something.

If I happen to get someone I don't like, I would contact AHS and tell them to take them off their thing and send me somebody else. And they've been very good about doing that. These last people I had who fixed my air conditioner in the 112-degree weather were really great and I would use them if I had Home Shield or not because they did such a good job.

Submitting a claim is relatively easy. But it's the whole vendor scheduling piece that gets a little weird sometimes. The refrigerator has been leaking for two months. One of the vendors they gave said, "You have to be there between noon and 9 o'clock." I said, "Well, I can't be there between noon and 9 o'clock during the day. Can you give me a more refined time?" They said they couldn't so I tried to get a different vendor. I still haven't found one who can just diagnose the fridge. For my AC issue, someone was out in a day. That was effective. But their screening process and the process of getting feedback to the vendors might be in question.

One of our AC units had zero power to it when we got home from a softball game at 7:30 at night. I went online and did a claim. That was excellent, easy, and very fast. Within five minutes of putting in the claim, I got a text message on my phone that we already had a provider scheduled to come out. This all happened at 9 o'clock at night. By 8 o'clock the next morning, I received a phone call to schedule a time with that provider. They were able to come out the same day within 35 minutes. This was in the heat of the summer during the day.

When I have a claim, I place the call to American Home Shield, talk about the issue, and they take out the $100 from my account, and then they contact a repair company for that particular item. The only one that I had to wait a long time for was on my refrigerator last week, but I understand that their companies are busy, but it was taken care of.

The tech fixed one of the problems and another tech had to be referred out due to an appliance issue. I had a hose bibb that was leaking and it was repaired. I have a dishwasher that's malfunctioning and a technician is coming out to look at it today. The claims process went perfectly. But sometimes we dealt with problems because we lived far away and it took a while for a contractor to get in.

I've done three claims so far with American Home Shield. We had a claim for our plumbing when we had our sump pump looked at. A tech came out and explained to us what was going on. It actually was functioning the way it was supposed to function. But the tech had to adjust it. He was good and was a really intelligent young man. He fixed the sump pump quickly and wasn't here for 10 minutes. Everything’s great.

My dryer stopped working. The knob head was off. So, we pushed it back on and then the timer came out of its slot, and then it caused some sparks because then the timer went against the metal. So, a tech had come out and looked at everything and then ordered parts, came back and he replaced the entire top panel. So, he replaced the whole top piece that has all the knobs on it, and it still didn't work when he got done. He just couldn't even believe it. He said, "Let's go check your breakers, make sure nothing had popped since it had sparked." I said, "Good idea." So, we checked the breakers, and everything was good. It didn't work. Then he said, "Let me check and see if there's a fuse in here." There was a fuse down on the backside. So, he came back the next day and replaced that fuse and then it was all good to go.

Every time I call American Home Shield, it seems like my claim is not covered or covered fully. I had my garage door repaired and the guy that came out said that there was a little sprocket that needed to be replaced. But it was gonna take two and a half weeks to get the part. So he suggested replacing the garage door opener which wouldn't be covered under the warranty because they could just replace the part.

The ice maker in my Kenmore side by side refrigerator stopped working. I did a claim through American Home Shield's website. It was easy to maneuver, and they made it simple. When the contractor first contacted to let me know when they were showing up, I was not there but my wife and daughter were. The contractor was very pleasant and informative. They gave step-by-step information on what needed to be done with the refrigerator. They were going to change out the door. But then it was on the point of just getting a new refrigerator.

I called American Home Shield and told them that the AC unit wasn't working. It was pretty easy. I'm not comfortable doing online service request, so I always call in. When the contractor came out, they said it needed a new fan. They had it in their van. So they installed a new fan. But the AC stopped working last night. It just started blowing hot air. So it's not working now. I already called American Home Shield and the contractor has set up an appointment for tomorrow, 10:00 AM to 12:00.

The claims process is pretty straightforward. It's online. I give them the information and they send somebody out. We've been pretty satisfied with them so far.

We had a string of 100-degree days and I woke up one morning and it was hot in this house. We turned the AC off, turned it on, checked the breaker and did everything we could do but we're 70 years old so we can't be climbing up in the attic, too. So, I went online and told American Home Shield we need somebody to come out here. It was on a Friday that I put in my request and JKT, the contractor, was here the following Tuesday. We didn't know when they were gonna come out that day and I didn't wanna sit in the non-air-conditioned house all day and wait. So, I called and the rep said she would talk to the technician. She called me back within 30 minutes and told me the two-hour timeframe he would be there. He called when he was on his way so we could just leave the hotel and come over here and meet him. So, it was perfect. I was very impressed. I thought they'd be so booked up and I didn't know if he'd be able to even come out.

I let American Home Shield know I had a problem with my refrigerator and they arranged for GE to come out. GE determined the refrigerator wasn't any good anymore and I had a choice of either selecting online or buying my own. I had to shop for a refrigerator, which took a few days. I decided what I wanted and sent AHS the paperwork, and they said they had seven to so many days to process the check. But I sent the paperwork online and was approved within that day. So, it was just a matter of getting the check processed and mailing. AHS is gonna send me a reimbursement check.

It's been really hot here and our AC hasn't been keeping up very well. I was a little paranoid that there was something wrong and if there was, I wanted to get ahead of that. Air Control Experts came out and did some tests. They said that everything looks great. The tech was great and the communication was great. He did his due diligence.

Lately, our fridge stopped working and it's been 40 days and it's not fixed yet. In the middle of the summer with kids at home, we have no milk (we have to buy day by day), no food, no cold water, juice.. NOTHING!! They has the technician come check it out, order the parts, took more than 2 weeks for the parts to find out that it did not fix the issue. Now 11 days later and they are still looking for parts!! I asked to speak with a supervisor, 1 week and I get pushed around by supervisors that they are trying to get in touch with the technician and find a resolution!! The biggest load of horse crap!

The air conditioner was not blowing cold and it took three weeks for the part to come in to fix it, which is not unusual. The contractor came out last Thursday and made the repair. The air conditioner worked on Friday and Saturday and stopped working again on Sunday. I called them back and they came out yesterday and looked at it. They said it looks like there’s an electrical issue in addition to the repair they made and they’re looking into what they could do to repair that. They owe me a call back with a timeframe for repair. I like the ease of submitting claims to American Home Shield and they line up contractors to do the work so I don't have to chase folks down and deal with it. I’ve experienced convenience and good coverage for the issues that we've had.

Our dryer stopped working and American Home Shield’s process was probably the most intuitive I've ever had from any company. The person who came out was great, nice and knowledgeable. One person was matter-of-fact and completely 1-2-3. Other people were more engaging. The techs told me what was wrong and what they were fixing. I’ve had to have them come out twice because one thing broke and I don't know if that led to something else breaking later on. Our dryer was working fine three times and then, it stopped again. They came out again for more things. The service went smoothly and was easy. But people should review the coverage because it is too low for the monthly fee and the replacement amount that's covered per item is not high enough. They don't cover enough to actually buy an equivalent model.

Submitting a claim to American Home Shield is easy. I do it online or call them. The technicians are good. If I have any issue, they resolve it. I like that when something breaks down, you call them and within 24 hours, they get back with you. I don't use them regularly, but when I used them, they immediately gave me the person that they assigned the contract to. Then the person got back to make an appointment within 24 hours. So, I haven't have any bad experience with them.

We had an issue in the kitchen sink. The water was returning to the dishwasher, and it looked like it happened to be something with the garbage disposal. So it was changed last week, and so far, no water is going back to the dishwasher, so that is fixed. Everything was good with the plumbing. I did the claim online. It was funny because for the kitchen, I wanted to report the dishwasher and I didn't find dishwasher but I was under the impression that the issue was related with the garbage disposal, so I reported the garbage disposal. Other than that, it was okay. They contacted me to make an appointment and verify the information I submitted. Also, the tech did a great job. American Home Shield is a very convenient service to have, especially with everything that is so expensive, or if you don't have the time to fix it, I would recommend it. I have a great experience. So far, I like it. I’ll keep them.

When we submitted a claim, AHS got someone out in a timely manner. However, the dishwasher didn't get fixed at first. So, AHS sent someone else out but it seems like it still isn't working properly. The tech was very nice. He fixed the stove. There was a problem with the freezer. He fixed that too. With the dishwasher, he said it was fixed, but it still didn't work properly.

The garage door stopped working. I called AHS to submit a claim. They gave all the information for the garage door company and said what they'd be looking at. The tech had a high level of knowledge and was professional. However, he didn't fix it. He said his company doesn't work on those types. He said there might be another company, though, that specializes in that type of garage door.

The claim process at AHS was very good and smooth. AZ Appliance was great, too. I specifically asked the service request to be assigned to them because I used them before. They were called to fix a problem with the dishwasher. The dishwasher was not draining the water properly.

I'm satisfied with AHS. They respond quickly. Custom Climate Professionals came out recently. They were good. They were out here definitely within a reasonable amount of time. The technician, Charlie, was a talker. He wanted to explain everything to us. They're coming back today to do the installation of my furnace.

American Home Shield does what they say. When I call and I need something fixed, they respond and get it fixed or they replace it. Whatever they have to do, they do it. I recently had a claim for my ice maker. The repair man replaced it with a new one, but it was freezing up, so he came out last week and replaced the whole ice maker. He was nice and respectful. They always are.

When I have a service request, I just call American Home Shield and they set it up. It's easy. They choose the contractor and the contractor calls me to schedule an appointment. American Home Shield has been prompt in sending out the necessary person to fix whatever needs to be fixed. However, there's always one little piece missing where somebody else has to come out. I had a draining issue and there's an issue where we don't know where the drain is releasing into the slab of the home and they still haven't gotten to the bottom of it. Plumbing as well as air conditioning people have come out, but the problem still isn't remedied. Also, there's so much American Home Shield doesn't cover. For example, I have mold in the house. They don't cover that, but the mold was a result of the air conditioning unit being faulty. Read the fine print.

My home has some appliances and systems that are getting towards the end of their life, and having American Home Shield has helped to get a few extra years out of those systems. My refrigerator has been repaired a few times. American Home Shield is quick about getting the claim assigned to a contractor based on the contractor's availability. That normally seems to go okay. Where the breakdown happens is when the contractor sends in their report and the approval process on American Home Shield, especially if there's some discrepancy in what the contractor recommended and what the home warranty is recommending. There was also one issue where one of the contractors did some work on my AC system and made the repair incorrectly. That resulted in leaking in my attic and my ceiling fell in, but AHS fixed everything. They made it right.

I've had a number of claims, and American Home Shield has always taken care of it. I don't have to worry about coming up with a lot of money, although I pay more than I spend monthly. Other than that, it helps me to ensure that I'm gonna get any issue repaired, and they've come really quick. I've had no problems. When I had an air conditioning issue, I put in a request over the internet, and the same day, I was told who would be out. The contractor, TexAire, showed up, fixed the problem, and left. The tech had a good attitude. He did his job, and it didn't take very long. He discovered that the AC needed Freon. He went to buy some, showed up the next day to put the Freon in, and it worked. It didn't take very much Freon to completely charge the system, and he didn't charge me for it.

We're in our second month with American Home Shield. When people start with them, they sign up, then they have a 30-day waiting period before their plan goes into effect. Some companies charge people right away, but they still can't use the policy for another month. American Home Shield doesn't charge people until their plan goes into effect, which is nice. The price might be a bit more than some companies, but it seems to cover more and the features that it has are worth the extra cost. The website is very easy to get to as well. Some places have a website, but people have to call them to get any kind of information and to submit the claim.

I did a claim online for an electrical issue and another one for an ice maker. For the electrical issue, the circuit breaker started tripping all of a sudden and the tech just said to unplug some stuff. I tried to tell him that there have been no changes to what we had plugged in, but he said, "Maybe you just got lucky for the first few months." We didn't get any resolution from it, and that was a little disappointing.

With American Home Shield, I don't have to worry about the appliances. If something happens, I give them a call and I'm worry-free. The process is normally pleasant. I file a claim on the website, then they follow up with me with a phone call. The technicians have always been good too.

My experience with American Home Shield has been good. I had a disposal in my kitchen that they came out and fixed. The repair man diagnosed the problem and fixed it. He was in and out in 10 minutes, and he did a great job. In the past few months, I also had an oven fixed. They did a good job, but that process took a bit longer because the repair people had to diagnose the problem. The control panel was not working, so they tried to fix the control panel the first time. They couldn't fix it, so they came back out and eventually wound up having to replace the entire oven with a newer one.

I submitted a claim for the water heater, and it went very well. The repair man was here five minutes. With American Home Shield, I don't have to worry about finding someone to fix something for me, and so far, the experience has been great. I'd recommend them.

Our garage door was broken, so I put in a case with American Home Shield. They sent someone out a couple of days later, and they took care of it. We keep American Home Shield just in case of something big happening. We use them about twice a year, and we've never had any problems with them. They raised their prices though. We haven't called them in a year, but it used to be 75 bucks and now it's 100 bucks for a service call.

American Home Shield is a good warranty. The price is a little high, but I'm still satisfied with it. I don't have to pay an outrageous amount of money for a repairman, and so far, the service has been good. I just call the phone number, and they take care of everything. When my dryer broke down, I called them and they covered it. It took three days 'cause they had to send somebody else out. The first repairman they sent wasn't able to fix all of it, so they sent another repairman and he got it fixed.

American Home Shield is a great company. They work with my problem, and the techs are really good. When my air conditioner was broken, they helped me. The condenser was leaking and it was not working. AHS had the people from Austin Heating and Cooling come here and they fixed it for more than four hours. Recently, AHS had my plumbing fixed, and now, it's working good. The plumber was on time and professional too. Overall, having a home warranty helps a lot and people are missing a lot if they don't have one.

With American Home Shield, it's so much easier to put in a request with items that I'm having problems with and get a quick response. I just go online to my account. I've never had a problem the repair people as well. They've always been decent and honest with whatever is wrong with the product that I put in for.

When I have a claim, I go online, log into my account, and submit what is wrong or what I need looked at or repaired, then American Home Shield makes contact with the repair group. They contact me with the time slot of what will work, and they come out and try and repair whatever is needed. Recently, my AC unit wasn't working very well. I called American Home Shield, and they said the warranty department won't cover it. It was nine plus years old and they'll cover any repairs if it was broken, but since the unit was working, it couldn't be fixed. It just wasn't working at its prime anymore and it was not keeping up with the Texas heat. However, I could keep my AC or pay for a brand new one, which is nicely discounted through their program, and get it updated.

Whenever I need a service, I just give AHS a call and they set it up. Overall, the techs they've provided have been pretty good, plus I only have to pay $100 for somebody to come out and fix anything.

The claims process of AHS is online and it's easy. But the cost keeps going up for the service. Also, they should send the same vendor to the same house because if something is not working properly, the diagnosis would be much easier. So far, some of the techs who came out were good, while some were not so good. It's kind of the same bag of tricks that you get with every other one.

I have enjoyed being with AHS. With them, you know exactly how much a service is going to cost you and you know that they will see that the job is done. The coverage is great and the price may be a little high, but I can afford it. Every time I needed them, they came through for me. Right now, I have a plumber requested and they are taking care of me. The plumber came out once and they're going to return tomorrow. I also had a claim for my upstairs air conditioner. About once every year, I have to have service done to it. The past couple of years though, they haven't had to come out. So I've had extensive work done to the upstairs air conditioner and the techs have done well. I hire them to service the unit every change of the season.

I needed a service for pipe backups. I filed a claim on the home page of AHS and it was easy. Then, I got the name, address and phone number of the contractor. The techs who came out provided a beautiful service. When they first came in, they had to snake the pipes and they found out that the pipes were not properly installed. So they had to re-pipe underneath the home, which American Home Shield did not cover, and the whole process took a couple of weeks. They came last week, but because of the hurricane, there was water underneath. So they had to wait for it to dry out and it just got resolved yesterday.

Our refrigerator wasn't cooling properly while the front panel of the washer wasn't functioning properly and some of the cycles weren't working. We submitted the claim for these two issues online and the AHS website was good. The submission was a pretty straightforward experience. Initially, American Home Shield assigned us a contractor but that contractor wasn't available for almost two weeks. So we had to request another contractor and that person was able to come in within two days after I filed the claim. The person looked at what was going on, then he ordered the parts and came back in a few days to replace the parts. He ended up replacing the fan of the refrigerator to help with cooling. For the washer, he replaced the panel to fix the problem.

I made a claim with AHS for the air conditioner and the tech came out on day two. He was professional, courteous and efficient.

The water and ice dispenser on our refrigerator stopped working and the tech came out and fixed that. Then, one of our bathrooms in the basement had a leak from the back reservoir area. The guy came in, fixed it very promptly, headed out, and cleaned up afterwards. Both techs were great. I submitted these claims with AHS online and their website was fairly easy to navigate. The techs were out rather quickly and they probably had them adjust to our schedule, so they were very convenient for us. Also, their customer service reps were so accommodating and were able to work with us. The cost of having the warranty is reasonable. For our previous home that we had a warranty with, it was the same and that was nine years ago. So, I’m glad the prices hadn't gone up since that, especially considering inflation.

It’s been quick with AHS. They take care of my claims. I had an issue with my garage door opener so I submitted a ticket online. The next day, somebody called me, and they came out the next day and got it fixed. When we had a plumbing issue, it was the same thing. It was the next day they came out. That one was a little bit more involved, and it turned out that it wasn't something that was covered. The plumber told me he double checked with American Home Shield first and made sure that it wasn't covered. They confirmed then he gave me a quote for what it would cost if I wanted to fix it.

American Home Shield works fast. Sometimes during the summer with the AC, it may take longer than usual, but the contractors come. They're good at what they do. I have saved a lot of money having American Home Shield that's why I keep renewing it. I don't wanna lose it, but they're going up on their rates and I ain't getting more pay. That's the only problem I got with it.

It's been hit or miss with American Home Shield. Sometimes, I have amazing experiences. I just had a claim and it went well. They were in there the next day and fixed everything. I'm super happy I have the policy. But there had been times where it took a long time. The people American Home Shield is contracting out with are slow, and I have to be involved in the process to make sure that my stuff gets fixed. I have moved addresses twice and the process of being able to do it online and updating the system is very frustrating. It was so hard to get my old account off and access my new account. I was on the phone for so long just to make a very simple change.

American Home Shield prevents us from having to make unexpected out-of-pocket repairs. They have a network of professionals in place that we don't have to go hunting and pick somebody we don't know anything about. They have gotten somewhat better as the years go by. But sometimes, we have a hard time when we have to call and speak to someone in person because they usually use people from foreign places. They can't understand us, and we can't understand them. But the last few times we've had problems, they've been quick to respond. They found somebody in our area who could do the repair on a timely basis, and the repairs were done well. Recently, the garbage disposal died, and somebody came out and looked at it from Green Day. They determined that it needed a new disposal. They got one, came back and replaced it. The premiums are a little high though, and if I have to call somebody, it's automatically $100.

When something goes wrong, I can call American Home Shield and they can send somebody out to get the issue fixed instead of me or my tenant trying to call somebody. Shields Plumbing came out recently for a dishwasher that needed to be installed. They were outstanding. American Home Shield could stop raising their prices so often though.

With American Home Shield, you have someone to call. You don't have to pay an arm and a leg when you are not ready. You pay your deductible, and you are good to go. But I had an issue with the last contractor. They could not fix the unit until the third time they came out. Every time they went, I had to call American Home Shield to call them back before they would come back again. American Home Shield should make sure the customer is satisfied, and that they agreed to what the contractor was out to do before they could leave. Sometimes they say they're done and leave but the issue is still the same.

If you need coverage on your house, go with American Home Shield. You'll be covered for good. They replaced the condenser and coil in my AC unit. I currently have multiple claims out. My dishwasher was not draining. A contractor came out and fixed it. My ice maker also wasn't working, and I'm getting a brand-new fridge from American Home Shield. They emailed me over a gift card today from Lowe's in the amount of what my fridge is valued at and I'm going to pick out the fridge today.

American Home Shield does a good job of getting the contractors. I called them when I needed a new motor on my air conditioning unit. The contractor called within an hour, came out and checked it out. There was no waiting weeks. I'm impressed.

There are a couple of items that I don't want on my American Home Shield policy, but I wasn't told that I'd have to wait till the end of the year to cancel them, which I'm cheesed about. Also, getting somebody to come out here and address the problem usually takes so long. I had my refrigerator poop out on me and had to wait almost a week. That's a very long time to have a refrigerator that's limping along in summer. The last repairman was half an hour late, but he did it that day. I waited 24 hours then I still was having trouble with the refrigerator. I called the service directly and was told I was gonna hear from somebody right away. But it's Tuesday and I haven't heard anything. Luckily, the refrigerator is working correctly in the meantime.

Last year, we had a dryer issue. AHS sent a company to try to fix it. The issue ended up being the lint trap that goes up through the attic. That was not part of the dryer claim so the techs could not do the job. But submitting a claim has been very quick and nice on the computer. The last one I did, I just went on the website, found the category that I needed, put in what exactly it was that was wrong, and they were able to get me a company to come out within a couple of days. One of our outlets and a bunch of our lights weren't working. The techs were able to find the switch that was crossed. They fixed that so all the lights worked again.

I had an issue with some electrical problems in the house. One was a ceiling fan with a light. The electrician fixed that. The other one was an overhead light in the kitchen. The electrician recommended that the light fixture needed to be replaced. He said, "I'll write it up and turn it in." After five days, I hadn't heard anything. We are living in the dark at night in the kitchen. I called this morning and the rep said the light fixture was not covered. Now, I have to pay for another electrician to come out and buy the thing. Another issue I'd had was there were limitations on what American Home Shield pays for. I had a plumbing problem. They said, "We only pay up to this amount. If it goes over this amount, that's out of your pocket."

American Home Shield is a good backup in case you have some appliances going out. When the dishwasher wasn't cleaning properly, LT Appliance came out and my wife was satisfied with the service.

If it's just a basic fix, American Home Shield is good to have. You pay one price for their contractor to come visit and 95% of the time, that's all you pay. But if it's not a simple fix and something needs to be replaced, then you have an issue. American Home Shield says they will replace it but that's a lie. They don't replace anything. We recently had that happen with our water heater. We also had an air conditioner issue. That was the second time their contractor had to come and fix it. Both times, it took them three days. The customer service is overseas. There is a language barrier. Sometimes it's hard to understand what they're saying and sometimes they don't understand what I'm asking. They just repeat what they're told to say.

We don't care for American Home Shield anymore. I plan on switching. When I called one of the times, I got hung up on. When it comes to certain things, American Home Shield is not very good. They take forever to fulfill what they need to fulfill. A part was ordered for my AC unit but it took forever for American Home Shield to order the part and get it out to the right address. The AC unit wasn't fixed for two months which caused my other AC unit to overwork. I had to have them come out recently to fix that. I told American Home Shield not to send me the first company anymore because they had to come out five different times and didn't seem like they knew what they were doing. The second company ended up cleaning out both of the AC units which the other company didn't do. They checked everything and put a couple of new parts in.

One thing I like about American Home Shield is that you can put in your request online and it goes much faster. They have a higher quality of service in regards to getting somebody out. Most of the time, they will cover the claim and have somebody out on a good timeframe. I just had three different items worked on at my house.

It's been quick and easy with American Home Shield. They've responded to everything that I have requested service on. I go online, submit a claim and get feedback right away. The most recent claim was for my oven that wasn't heating properly. American Home Shield sent an appliance company out. They had to order parts, but it took an extremely long time. They said it would be 7 to 10 days. After 10 days, I called ‘cause I hadn't heard anything from them. The next day, they called, came out and repaired it.

We call in and set up the claim. It's simple. The online portal has also made it easy. And everybody has been great.

I've been very happy with American Home Shield. They just replaced the dryer for me. The process went very well and they paid for the replacement. I'll refer AHS to anyone. I like the cost savings. If I need to have anything repaired or replaced, they'll take care of it at a minimal fee for me to have somebody come out for a service call.

I've had multiple things go wrong with my house. And American Home Shield has been perfect. I like that I can call one number for whatever my problem with my house. So, if I need air conditioning or plumbing, I just call that, and they send somebody out. I just pay the $100 fee and the monthly fee. And I'm still ahead of the game. I send my claims online. And they send me a text. They usually are responsive. They come out right away. The recent tech was fantastic. I had a soil line break. He came out and fixed it fast. I'm gonna hire him for other stuff.

I’ve been with American Home Shield since the early 2000s with my property in Georgia, and I've never had any issues up until recently with the contractor that they originally sent out to my house. I submitted a repair claim for the refrigerator. I was confused with the diagnosis of the issue that they gave me. They said the refrigerator need to be defrosted. It's a frost refrigerator. So, I wanted to speak with the technician. He did not wanna speak with me. I had to speak with a manager. During a heated conversation, I requested a new contractor be sent out to the property because I did not want that same contractor to come out. They were gonna send the same one, just a different guy.

AHS has been very friendly and cooperative. Also, 10 or 15 years ago, it used to take them a day or two to get back with me. Now when I call, I get a response and I get an agent. They set me up a date that somebody's gonna come out and look at whatever is the issue and we move forward. Most recently, we had a tech come out and he was very polite. He looked at the unit and we checked the circuit breaker because I had cut the circuit breaker off the night before because I don't know if it had ice condensation on it. He took the machine out there and tested the Freon and made sure we had everything. The unit has been running fine since then. I've never had a bad experience with anyone coming out and doing any service.

American Home Shield doesn't cover everything. I only used them once. And I needed them to come out and replace some breakers and a kitchen light. They fixed the light. But they didn't cover the breakers because they were bigger than the ones that should have went on there, and I had to come out of pocket $170. And it made me feel like if I have to deal with this kind of stuff, what do I need them for? I almost thought about cancelling them, but I decided not to. There may be bigger problems. Because when they came out to do the kitchen light, it worked. And as soon as the tech left it, it started acting up again. We found out it was the switch. But when I called them to tell them about that, I asked them, "Is it gonna be covered?" Because I couldn't afford to come out of pocket anymore. I paid $170 just for them to change some breakers, and that's ridiculous. I have my doubts about them. But I'll give them another chance.

My hot water heater was leaking. Submitting the claim on American Home Shield's website was easy. I was given the service company's name, address, and phone number. The techs were professional, friendly, and helpful. There was some water spillage, and they cleaned it up. I would recommend them to my friends and family. Unfortunately, the unit was so old that they had to replace it. It did take a week mostly because they were booked out, but that gave us time to deal with getting it approved. The coverage services were taken care of quickly and efficiently. AHS is a wonderful warranty company. It saves you a lot of stress and headaches.

Everything that I've called them for, American Home Shield has come through in timely manner. The air conditioner unit didn't give out cold air. The rep was professional, friendly, and fixed my problem. He said that the condenser went out and he had one on his truck. I told two people about AHS most recently because the service was good. If you have a home warranty, you should switch to AHS.

The compressor was bad in my air conditioner unit and there was a leak from the coils in the basement. It was recommended that they replace the actual condenser, but they just got the parts for the condenser. Plus, it took such a long time. It was in the heart of the heat wave that we had. It was 100 degrees for about three days. But we were without air conditioner from August 2nd until today. The technician was great but I'll have to make a return call to them because the leak is still there.

I had an electrical wiring problem. It caused one of my plugs to burn out. So American Home Shield had an electrician to come out the next day and he fixed it. He was very nice. He explained the problem to me. Everything went well. I'm glad I got American Home Shield because I was gonna be spending more for somebody to come out and look at it and fix the problem than what I had to pay for them to do it. So I really like American Home Shield, and I'm gonna keep them.

My particular situation will entail them having to take down the tile in the bathroom in order to get to the shower bath that needs to be repaired. So they let us know that. Then I got a call where they said that if we wanted to, they would provide someone else to come out for a second opinion. So we're trying to decide about that. But other than that, they were very thorough in checking and they tried everything they could to fix it.

I had a claim for some plumbing work and it went real well. So far, the contractors have been great. Once you get the service scheduled, American Home Shield has quick service. They are worth it.

I put in a service request for AC and heating and then American Home Shield assigned Quantum Mechanical to me. They came out very promptly. Within two days, they were out. The technician was out taking care of examining and going through troubleshooting as far as my equipment. That was when he informed me that my evaporator coil ruptured and that they could hear a big leak coming from it. So that was why my AC was down. They submitted a claim to American Home Shield. American Home Shield approved some of the work, but not all of the work. So there was something out of my pocket. But I agreed to it. It is what it is. It was over 100 degrees here in Texas, and I have kids. They came out again and installed the new evaporated coil. They did everything they said, what was needed, and the initial followthrough.

I like that I can depend on the people that AHS sends. DJ’s HVAC Services came out for the AC and they were fantastic. They came out a couple of days after they called me to make an appointment. My air conditioning pan was all plugged up so the tech had to unplug it and clean it out. He asked me about any questions and checked everything over to make sure everything was working. He did a thorough job.

I've had several things fixed or replaced over the years. I was very unhappy that my sinks weren't under warranty, which they would have been. Because I had water burst out one of the handles on my sink, and American Home Shield said that wasn't covered. I've been with them for 28 years and I could never get somebody on the phone. This time, I did right away who got the people and came out right away and fixed the problem. My air went out, and it's Phoenix. It's hot here. They put a new motor on it.

American Home Shield is very expensive but I'm in a position where I have to have insurance. If I saved $100 a month, then I could have paid for the repair myself. But you don't always know that. Especially air conditioning. I had a claim for my air conditioner and I was very pleased with that. I'm 89 years old and I've gone quite a while without an air conditioner. I called the company that American Home Shield suggested and the tech said, "I'll be out there in an hour." And he was. I got very good service with that.

My sump pump went out and submitting the claim online was easy. It just took a little longer than I would like to get a response back from the company, which is totally understandable because they gotta outsource it. The plumber who came out was a hardworking guy. He wasn't sure on why the other one went out and that he was gonna go ahead and replace it. He gave me a little bit of information on the stuff, what I had to look for, and what to look at.

American Home Shield was friendly and professional. They sent me a sample contract before it came into effect because it was 30 days before it became effective. And the rep realized that I didn't read the whole thing. After the 30 days was up, I called about the air conditioner. And it was fixed within 24 hours. It was done right away. The contractor was a local outfit and lives in the same neighborhood as I do. And he was very helpful and offered to help me out with anything else that I needed. Since I'm retired and on a fixed income, it gives me peace of mind that if something goes wrong, it's not gonna cost what a typical plumber or AC person charges. It costs just AHS' fee for sending somebody out, which is fixed.

Our air conditioning unit went out. We did a claim with American Home Shield and everything was good. The guy that fixed it was professional and did a good job. The unit is working so we were happy with everything. I did pay some out of pocket, though. That aside, you save money with American Home Shield. When certain things go wrong, you don't have to pay as much out of pocket. It's worth it.

American Home Shield is a good insurance policy. Whenever something breaks down, we're able to call in a claim and get it fixed within a good amount of time. Recently, we had to have our washing machine fixed. The claims process was fine. I did it on the internet. I love the website. The people called me and they came out. And while they were fixing it, something else broke. So, I had to wait for that part to get in. They came back and they fixed both parts and everything was fine. The repairs were covered. I didn't have to pay anything out of pocket.

My experience with AHS has been pretty good until recently. We had an air conditioning issue. Every time we tried to turn it on, it would trip the breaker. Once I realized that the breaker wouldn't stay on, I filed a claim and had them send somebody out to check it. In the process of checking everything, the contractor took a part of the air conditioner that's outside. The tech said that when he opened it up, there was a dead mouse and the mouse had chewed into the wire that goes into whatever this part is and electrocuted it some. He replaced that part but he still couldn't get the air conditioner to work. He did another part and still couldn't get it to work. The parts worked, but the air conditioner itself was still not working.

The experience we had with American Home Shield was very refreshing. I called for a washer and dryer issue and they got someone right away. They said, "This person will call and set up a time," and they did. They worked with me on when I could have somebody here. When they showed up for their appointment, it was very timely. They ordered the part very quickly, and it came in quicker than they thought it did, and we got it installed. The tech did his work very efficiently. He talked to me about what the problems were and let me show him what it was doing. He worked on it himself and he told me what needed to be done. When he came back, he was the same way. He also cleaned up after himself. He was a friendly person, but at all times, he was very professional. The girl on the phone was just as kind and very cheerful. It was good customer service.

A condenser blew on our AC unit. I submitted the claim, and within one day, Stepan's AC came out and fixed it. The tech was awesome.

Overall, my experience submitting a claim to American Home Shield is really good. I just had two claims last week and it was painless. One was a plumbing repair and the other was for a pool pump repair. My pool guy that does the regular maintenance said that the housing of the pump was cracked. He told me what it was gonna cost to fix it, and then I remembered that I had my pool on my Home Shield. So, I went online and filed a claim. The contractor called the next day, scheduled the service, and then came out within 24 hours and they fixed it. Both the technician and the plumber were amazing.

It's pretty easy to submit a claim. You can do it verbally or within the app. Sometimes, when you do it verbally, they send you a link so that you can do a recording if it's making a noise. So it depends on the appliance. The people that come out for the companies that American Home Shield has have always been great, so I've never had any issues with any of them. They usually try to get out in a timely fashion. However, it's Arizona, and when the air conditioning goes out, it can take a bit if they don't have the parts.

I sent in a claim for a leaky pipe. It was causing a puddle on the floor in the basement. The contractor got out here in two days. The tech was very nice. But I had a concern because the appointment was supposed to be between 9:00 and 1:00, and I had to leave at 1:45 to pick up my granddaughter. I wanted to make sure that he didn't come at 1:00, and then he would be here later than 1:45. So I called the day of the appointment, and they got me in quicker. That was nice of them. He fixed the issue. I had a water heater replaced some years ago, and it cost me more than I thought it should. I thought it was all covered but it wasn't. Since they were replacing the unit, they had to get it up to code. They had to put a drip pan. Other than that, the claim submission is always very good.

The plumber that came out was professional. He knew what he was doing. He got things done and realized he couldn't fix it. So he got the replacement water heater for us. The claims process went fine. They had a little problem with scheduling it. But other than that, everybody was busy. So they got it done. I like American Home Shield. I like the way that they process things. They promptly replaced equipment that failed and couldn't be repaired. So everything's okay.

I've seen American Home Shield's website change over the years and currently, it's okay the way it is. It's working a lot better than in the past. I had a plumbing problem and after I submitted the service request online, I received a text and an email letting me know which vendor would be answering, to expect within 24 hours, and to schedule and hear from that vendor. The vendor was very professional and efficient. They diagnosed what the problem was and resolved the problem in a timely manner.

American Home Shield takes care of everything. Recently, my garage door opener wouldn’t work. The tech told me what was wrong with it and what he had to do to it.

We pay for a service, and American Home Shield delivers it. I like the safety in knowing that if something happens, you can call someone and they can be there. We always started out with the top tier coverage. But I don't like that our monthly fees go up, but the coverage has gone down. When we had an electrical issue with one of our sockets, the tech came in but did not test the socket. He just told us he would have to tear out our wall to trace down the wire, and it wouldn't be covered. The only thing that would be covered would be the electrical.

I had a very pleasant experience with American Home Shield. This was my first time using them, and I was impressed. One issue I had was with my garbage disposal. They took my call and had someone to promptly call me back, which amazed me as well. DrainGo was very polite when they came out, and handled my situation. They had to replace that garbage disposal. My next call was my icemaker. It had stopped making ice. I called American Home Shield and they were true. They said they would get back, and they did. That's what I liked about them. They followed up on what they said. The tech said it was a sensor, so he had to replace it. The technicians that came out let me know that whatever the issue was, it would be resolved. And they were true to their word, too, so I appreciate AHS. I would happily tell any of my friends AHS is the way to go.

When I called in the claim for the air conditioner, American Home Shield said that somebody would contact me to schedule the service. We set up the schedule and then the service technician called prior to arrival at my request. They originally gave me a time frame of between 1:00 and 5:00. The technician called to see if we could come earlier and we made that arrangement. He said, “Five minutes.” I told him to give me 15 minutes. Then he showed up. He looked at the thermostat. He went around back to reset the breaker and the system started again. He went to his truck, got a capacitor, shut the system down, and put in the new capacitor. Then he restarted the system and checked the temperatures inside the house. I was very satisfied with the service. For someone who could not afford to pay for some of these repairs, American Home Shield or a home warranty company is the way to go.

I've had them for years and they've gone up in price. Also, it's $100 for someone to come out here and they used to wait until the tech fixed the issue before taking the $100 out. But now, they take it no matter what, whether the tech fixes it or not. That's the only part I don't like. That's kind of unfair. But I used them the other day for my water heater and it was fine. I called them and they gave me the person who's going to fix it. The tech contacted me and let me know what time he was coming. He showed up, looked at the water heater, did something to it, and it was fine. Usually, the service people that they deal with can fix the issue.

My furnace was not working. I called American Home Shield. They booked an appointment for somebody to come and have a look at it. I was given the name of the company and that they would contact me. They got in touch, and the guy came. But he came even before the scheduled time that he said he would arrive. He said it was the capacitor. So, he changed it. The air condition is functioning, but the furnace is yet to be replaced. The contractor hasn't done that because it's a process. AHS has to order it before they can do that. But if I didn't have the insurance, I would have to pay maybe 6,000 or over. It's good when I need it most. When I'm paying for it, I don't like it, but when problems come, I see the importance of it. And they've been prompt with their response and with their process. So, we are still on it to get it fixed, which is good. When there is a problem, they will get it fixed for me.

The only negative feedback is there were times when I called and wanted to talk to someone and it was long holds. This last incident, American Home Shield said it was a 10-minute hold, which wasn't bad. But there were times when it was four and six-hour wait times and there was no option to leave my number and have them call me back. That has been a couple of years, but that was poor customer service. If I needed to talk to a live person, it was almost impossible. But if something breaks, it's convenient to have somebody that can find a repairman come instead of me trying to find someone to do it. I had a problem with a valve in my shower and the contractor repaired it. The contractor notified me they were on the way, they got here, diagnosed it and had to get AHS' okay to do the repair. I referred AHS to several family members that now use them.

I'm having trouble right now. I have a claim I put in a few weeks ago and another claim last week. They've come and fixed the dishwasher but I haven't heard back on my washer. It's been a few weeks. But overall, the service is pretty good and I have peace of mind.

I've submitted three claims. The first one was the refrigerator would not get cool. American Home Shield sent a professional out. He repaired it where that problem shouldn't happen anymore. We also had a problem with our air conditioning upstairs, and submitted a claim. The guy came out. He didn't see anything wrong. When he came out, he got it working. Three months later, we had the same thing happen. And we had to submit another claim because that one had timed out. But this time the guy came out, and we had a faulty thermostat. So, he changed the thermostat out and got that squared away for us. We're pleased with the effectiveness of the repairs.

My dryer was acting up. I called AHS and told them that my dryer wasn't working. They sent out a technician to look at it and they said that they would see if they could get the parts. But they found out the machine no longer had the parts available and they were not able to repair it so they got me a new one. They gave me a bunch of choices to choose from and there was one there that I was going to choose and had sort of said I would. But they also said that they would give me so much money for me to buy one so, I was able to find one locally. I got it and it was delivered and put in.

I talked to a representative. She gave me a list of the plans and I picked the one that suited me. It covers everything. I turned the ac on but I got hot air. I called American Home Shield. They sent out somebody to come and repair it. The tech wanted to come that Monday but I wouldn't be home. I was told he came out anyway because he was in the area. But like I told him, I wasn't home. So, he came that Wednesday. He was pleasant. He did the work. He made sure everything worked before he left. Check AHS out to see if it works for you.

I like being able to call and get service set up in a reasonable time. I recently wanted my dishwashers to be looked at. The contractor was very professional. Use American Home Shield.

I've had other home warranty companies and I will only use American Home Shield. I refer them to everybody. As soon as I submitted the request, they followed up immediately. If I didn't have an appointment within 48 hours, they were on the phone with me. They only send top quality, 5-star companies out to our house. They don't waste our time. They get a qualified person for the piece of equipment that we requested help on the first time, not four times later. I've had a few things that were not covered. But they took the time to show me where it fell under the not covered items. They didn't make me feel like they were hustling me or leaving me high and dry. I appreciate that, because I get they couldn't cover everything.

I like being able to call in repairs and have professionals come out and do them. Their technicians have all been professional and able to get the work done quickly. For the warranty, AHS is good, but I don't like some of the contractors. For my air conditioner, I prefer to find someone to get it done because they do it at a better price than the current air conditioning people for American Home Shield. AHS's contractors are charging almost double what it should cost for Freon. I'm being forced to go with them. I'm paying more money than I would if I didn't have the service. So, the last time I had a problem, I called and got approval to have someone else do the work. I was satisfied.

Online is usually what I do when I submit a claim with AHS and it's pretty quick and easy. I've done one where I had to send through the chat online as well and it was very quick as well. So far, it's seamless and very easy to get ahold of them. Submitting a claim is not hard at all. I did one not too long ago for an AC unit, and the company called me within a couple of days. It was a continuous cooling issue. Finally, with the most recent one, they did a leak detection, and there was a leak. They're trying to get that fixed at the moment. They put more refrigerant on there and that could last for maybe three weeks.

I recently had a claim and Appliance Care came out. The refrigerator was warm. The service was quick and easy. AHS is good. But once in a while, you get a company that isn't the best qualified for the job. They're not the top company. But the plumbers that come are the best. This air conditioner guy was also very good. But there should be a place where you can really contact them online or email them online. You really can't. It's a little bit of a pain in the neck that way.

My experience with AHS is going great. Recently, I had a claim for my dishwasher and the sink was clogged. I filled out the report online, and then they sent somebody over within a week. Their website was good. But the dishwasher is not fully fixed right now. The tech still has to bring more pieces. But they sent out a plumber for the sink and the plumber fixed it fast. The garbage disposal was fixed too.

Sometimes the service of AHS is good, sometimes it's bad. Sometimes there are issues. But I'm still with them because I think that it works. We had one claim for my valve and my faucets and sink, they said that it was wear and tear. It wasn't something that was broken. So I paid for that. Then the washing machine had a simple problem. The drain hose wasn't properly aligned. I also had a claim for the dishwasher. Everything works great now.

I've used AHS before and I've always been happy with them. Recently, my washer was making a loud clunking noise. I submitted a claim online. I was emailed the name and phone number of the vendor, and then they called me and told me they were coming. I went out to meet the tech, and then he came in and started working and got everything taken care of. He was very efficient. He was able to determine in a matter of 20 minutes that it was dead. I'm getting a new one because there's just no way. He said it would just cost so much in parts.

The tech from Advanced Home Services that came out for my recent claim was professional. He knew what he was doing. Because he came to the unit, looked at it and took off this panel. Went back to his truck, came back and was able to go ahead and fix whatever it was. Everything is working really well now. He told me to make sure I pay attention to the unit. Because sometimes, the compressor and something else usually end up following it. I'm just hoping and praying that it won't, that everything was fine, that it was just this glitch. He also said that it was with the weather when the weather was warm, cold, warm, cold. He said that usually happens when it's like that. I like American Home Shield. But I don't like the prices. The prices had all gone up. I'm paying every month. And when someone comes out, now I'm paying another fee and the fee is steep.

C&C Appliance Repair came out to do some work on my range and microwave recently. Everything was fine. It was professional. They came out to do the initial diagnostic. Then they had to follow up. They said that they were gonna contact me once the part got here. This is the first time that something has been a little bit easy. In times past, I've had issues with AHS as far as getting a claim through or getting the proper assistance. But it's one of those situations where you don't know how valuable it is until you need it. It's like, it's a hassle and an expense. I think sometimes, the company uses that as leverage or an advantage that says, "When you need us, you need us." So you just gotta deal with some of the inconveniences. Also, I know that they are trained to give certain responses. But there were a lot of times, it was not in the best interest of the cover.

I have three properties in two different states and I'm not always there to be able to get the repairs done. Being able to call AHS and say, "This is what's broken," and they find someone to fix it is an easy fix sometimes. Recently, my washer went totally out. The dryer was overheating too. They were here in a couple of days and fixed it. I didn't have to wait on parts. It was good. The techs were very nice. I've had my issues over the years with AHS. But so far, in the last year or two, it's gone pretty well. However, it takes forever to get through to somebody.

When I submitted a claim with AHS, the rep I spoke with was very nice. She told me that she was gonna send out a contractor and he would be there on time, and he did a good job, too. The ice maker wasn't working right, so the tech fixed it. He got it figured out.

My experience with AHS was very good. Our air conditioner broke and they had somebody here the next day. They had to order parts. It took three days, and then it was fixed. The techs were very happy and nice.

Sometimes my experience with AHS has been good, sometimes not. I've had to wait over a week for a vendor to contact me. And I don't know if it's anything they can control or not, using vendors that can get back to the customers a little sooner. I was also getting ready to cancel AHS 'cause they've gone up too much.

It's pretty simple to go on the telephone or the internet and get something from AHS. But, I have a call in right now and I've had no response. I contacted them last week before the holiday and told them that my washing machine was out of service. Generally, it's rather quick for them to get back to me, but I'm a little surprised I haven't heard from them.

Our recent claim with AHS has been ridiculous. We're going on 10 days now and we have not gotten a hot water tank. The techs are coming back out tomorrow. I asked if they would have a hot water tank on their truck and they said no. They changed the thermostat but that did not work. They had to re-diagnose and then contact American Home Shield. I'm a little irritated with them.

AHS is good for what it is. But they're starting to be a little more expensive than I would like. Then sometimes the service is great but sometimes it's not. Circa Service came out recently and it was a good call. But it was a recall. The first person that came to my house misdiagnosed it and they wanted to go into my concrete, but they didn't do their research. I actually diagnosed it and then Circa confirmed that. But overall, AHS is good. Their service is fine, but the people that they contacted to look at my leak, not so much. So it's more of a vendor issue.

I've had American Home Shield since 2012 and now, getting someone out to take a look at what's wrong seems to be taking longer than it used to. It used to be that they would get somebody out here within a day or two, especially if it was something that was an urgent thing like an air conditioner or a heater out in the cold in the winter, or something really important like a refrigerator going out or a freezer.

American Home Shield's customer service reps are helpful and they call and they send people to my house to fix whatever it is I need to have done. My recent claim was for my air conditioning. I'm probably gonna have to call the person who adjusted the air conditioner. I'm not sure if it's gonna cut off at 75. It did hit 75, but it never went off. I cut the air off because I had to leave. I don't like leaving with the air because it's so expensive. So, I'm gonna call because there's a guarantee of 30 days for the workmanship.

I have two AC units in my house. The one in front of the house quit working. It wasn't blowing cold air. I notified American Home Shield about it on their website, and I was given Air Patrol's name, phone number, and appointment date. The tech was great.

When something crucial like plumbing, HVAC, or electrical goes out in a house, it's gonna be expensive. It's very helpful to have a home warranty to help cover that and take care of lining up the provider to come take care of the home for whatever the issue is, and American Home Shield's service has been fantastic. My dad has them too. Once I got it and understood the benefits, I signed my dad up and it was able to help him with his air conditioning unit last year. It went out in blazing hot summer. This year, the same thing happened to us at our house, and they were quick and responsive. The HVAC company reached out within a day and was here on the spot. $50 a month isn't bad at all compared to having an over $900 bill that was covered.

I had a claim to American Home Shield for a plumbing issue, and I did it online. I access their website from a mobile phone. It's self-explanatory and easy to navigate. DDX Plumbing came out. They sent text messages and communicated with us. They diagnosed the issue, and they got the tools that they needed. They were in and out. They made sure that the stoppage was finished. Everything seems to be well. Overall, AHS has been able to help us on about any problem that we've had. We like the convenience of it. We've been satisfied to the expectations of what's been set before us. I would recommend them to people who can afford it. It is expensive. In the last two years, I've noticed a 20% bump in their prices. I see that as an issue but other than that, the pricing goes up with everything.

I bought a condo, and my daughter suggested that I connect with American Home Shield for a home warranty, because I bought a lot of new appliances. Recently, we had problems with the smoke detectors, and I had my friend come and take them down. I thought, “Okay. I could just go and replace them.” My son and daughter are with AHS, and they told me I needed to call in about the smoke detectors. I'm older, so they came over and told me what it was that I needed to do. I called in to American Home Shield to have them send someone out to do this for me, and they are the ones who suggested the other company. The other company came out and looked at the smoke detectors.

I like American Home Shield. Having it is very beneficial for me, and I depend on them. They're excellent. I live alone and I'm elderly, and when something goes wrong and I call them, they're here when they say they're gonna be here. They're also very polite, mannerable, and professional. I had an issue with my master bathroom commode, and my kitchen sink stopped up as well. I requested for service and it went perfect. The repair people were good and knowledgeable. I recently submitted a service request for my air conditioning system as well, and they're due back today.

This is the second time we've used American Home Shield, and it went really well. Our freezer wasn't working, and they returned my call within minutes and came out the same day. The repair man found out that the refrigerator was freezing over and that the connector for the defrost wasn't connected all the way in, and he repaired it. It was great customer service and he was very kind and informative. If anything happens to our appliances, American Home Shield will come out and repair it, but if not, hopefully, they'll replace it.

One time we had something leaking underneath the sink and I had no idea what it was because we have our dishwasher, garbage disposal, hot water and cold water. But I knew it was plumbing, so I started clicking dishwasher, garbage disposal, water pipes, faucet leaking, and sink on the AHS website. They let you click five different options just to get an idea for the service person that comes out so they know to send a plumber or an electrician. Then, within 24 hours of submitting the service request on the computer, the techs call you and schedule something. The longest we had to wait was over a holiday weekend which was three days. It wasn't an emergency though and we could have waited.

Any time we've needed something and we've called American Home Shield, they've come through. Sometimes we got ahold of someone that didn't act like they understood, and we couldn't understand them. They were trying to do their job and I'm sure they did it good. It's just we had the problem, but we kept on and got through it, and we still use them. Recently, our dryer went out, so my husband called American Home Shield and we made an appointment with them. They found a person to come work on our dryer, and they ordered all the parts. We had to wait a couple of weeks, but it was worth it. They came and fixed our dryer, and it’s working great now. The repair person was very nice too. He was really respectful and he really knew what to look for when he investigated what was wrong with our dryer. Within 30 minutes, he knew. He had been out once before as well.

The cooler on our AC unit was running, but there was no blower, so we weren't getting any air into the house at all. We turned the claim in on a Sunday, then on Monday, the repair company got us on the schedule for Tuesday. The gentleman showed up on time, and he was efficient. He got right to the heart of the issue, diagnosed it, and everything went really well. The only issue was we went a couple of days more with no AC. The repair company had to put in the ticket to AHS, make sure it got approved for the repair, and then they replaced the motor. Sometimes the repair people can do a video chat with to try to diagnose some of the issue and I don't know if that would have helped out on this claim, but if we could have given them a few more details, they may have had the part with them.

AHS gets more expensive all the time, which I'm not happy about. But I appreciate that they have repaired things in my house that have broken down. They generally send out somebody who knows what they're doing and the customer service is pretty good. Sometimes I've had to wait a long time, but for the past few calls that I've had to call, I've not had to wait a long time. Also, the reps are very polite and always helpful. You can tell that speaking English is not their first language, but they're pretty clear for me. The coverage is good as well. You can get everything covered. You just have to pay for it. I have to pay extra for my refrigerator, but it includes my icemaker. The warranty is helpful, but sometimes I wonder if I should just put the money in my savings and pay for things when they break down. Recently, my dryer was not working and a young man came out. He fixed it right away and the service was excellent.

We had the pool pump's impeller taken care of thru AHS and everything was covered. They did a good job and the techs were here quickly. They were friendly and they were in and out. AHS is good insurance to have and it saves us a ton of money. I also tell everybody about everything I have with them.

Our dryer was making this horrible noise and you could hear it all across the entire house. So, we called AHS and they sent somebody out from Sears the next day. According to my granddaughter, who happens to work for Sears, they're called A&E. The tech came out and it wasn't too long after I showed him the dryer and turned it on that he hollered out to me and said that he was done. He diagnosed the issue perfectly and it turned out it was a roller. He replaced the part and did what he needed to do. The dryer works fine now and it doesn't make the noise anymore. The warranty's price is a little high though we got a lot covered. We went with one of American Home Shield's premium plans and it's about $90 a month. But it covers our septic, electronics, and everything. So for now, we're very happy with the service.

I called the Home Shield insurance and they sent me a guy who took care of the coil on my AC unit. He didn't show up on time, but it was because he didn't have my real number. I had to call and give him my right number and he showed up the next day. It was great. The AC guy did not try to do any extra work. He just did what he was supposed to do, checked everything and said everything was good. People never know when things are gonna happen, but with American Home Shield, I have something ready to go. They offer good service for a good price.

I had my oven serviced and I haven't had to call American Shield for a while, but I was concerned because the vendor they were going to send out had very low ratings on Yelp. So, I called for another vendor and I was assured that we would have a quality guy. And we indeed did. His name was Doug and he was on time. He was from a company called Accord and he worked on the igniter of our oven that went out. I paid my 75 co-pay and I didn't see any other bill nor did the guy said we were going to be billed for the part. I'm was also going to call Accord this morning to tell the lady there that Doug did an outstanding job.

The air conditioning unit in the attic started pouring water out. So, I called American Home Shield and they sent out a roofer. The roofer got up there and he said it was the air conditioner. Then, Best Care came out and said there was a clogged drain pipe. So, they cleaned out the drain pipe and then, the ceiling fell in in the garage. So, they came back out and said that the compressor was not working right. They said it was causing things to freeze up and that was what was causing the water to dump up in the attic. So, they said I needed to replace the compressor and American Home Shield would contribute to that. But they said that my unit was 10 years old and something else could go bad in just a minute. And they talked us into doing more things.

American Home Shield's service used to be fantastic. Now, everything's automated and it's hard for older people. I like to actually talk to a person. Their website is okay but it could be easier to use. Also, a lot of times, when something breaks on weekends or holidays, you might get someone that doesn't speak really clear English. They have a thick accent and it might be hard to understand them. So, you have to listen really hard and have them repeat. Aside from that, the amount of coverage included in the warranty has dropped some and I'm upset about the price going up. But everything is.

I submitted a claim online and someone called me the next day. My oven wasn't getting hot, and the repair company fixed it. The service was good.

We've been with American Home Shield for 20 years, and I don't have any problems. The website has very much improved. That's a quicker service than on the phone, and when their guys come to fix something, I can do that one service charge. Plus, if they can't fix it, then they replace it. Recently, I had my air conditioning unit checked out because it wasn't blowing right. We submitted our claim on Saturday, then my husband got a text and an email. The repairman was gonna come Wednesday, but we had a storm, so he had to come on Thursday. He came early, so it was good. He had to put Freon in the AC, and he serviced it and made sure it was running good. Now, it's working much better. After the guy left, I went online and rated the company. When people say something broke down, I always tell them to get the home warranty, and my sister got American Home Shield. I got her onboard.

We've moved several times, and it's been 10 years we've had American Home Shield through the various homes. Occasionally, we've had a negative experience, but based on 10 years, it's an excellent service. It's very user-friendly. I have the app. I go on online, and it's very simple. I'm very happy with it. Recently, our pool heater didn't heat our spa sufficiently. It would take two hours to heat it up about 10 degrees, and it wouldn't even get to the temperature that we set it at. An extremely knowledgeable tech came out and did an excellent job, but as it turned out, the parts that he replaced didn't resolve the problem. I filled out an online request concerning him. We had the same guy come out yesterday, and he has to order another part.

We had door locks changed with American Home Shield, then we had a big HVAC project. They were able to expediate the process and communicate who they were gonna set that up with, through email and texting. It took a quick amount of time and we had a response from the contractor that they were gonna use. For the HVAC, they covered all of it except $1,600. They paid $9,000 to the HVAC company because we had a whole new heat pump system replaced. That was really great to be able to cover that big expense with buying a new home. People don't anticipate having to put out a large deal of money and something goes faulty within that time period. The contractor came several times and tried to patch the problem and fix it the best they could, but in the end, it just couldn't be repaired anymore.

I made a request about 8:00 in the morning Pacific Time and I got lucky because the repair company was assigned to me and they quickly reached out to see if I was available between 9:00 and 1:00 that day. As hot as it was, I was really thankful. They showed up within a couple of hours, and it was all taken care of quickly. The service was good, but it was a little more costly than I expected. The final analysis demonstrated that something caused a leakage of Freon. It was a minor part, but it was still necessary to have replaced. Other than that, everything was great. However, I noticed the changes that were made to my American Home Shield policy and I can see what direction it's going in. With inflation being what it is and the costs being what they are, my premium goes up and the coverage goes down.

American Home Shield offers a great service, and it's convenient. I had someone check my heating and cooling system, and he said that there was an issue with my drainage underneath the house. I called American Home Shield to request for service, and it was easy. They told me on the phone who would be coming out and I got a text as well. The repairman who came told me there wasn’t an issue with the drainage. It was something about the foundation, and I needed a trench. He saw the new pipes that have been put in. When it rains, it goes into the foundation.

I've had good luck submitting service requests. My son-in-law does it for me on his cellphone. Last week, we submitted a service request then the rep got ahold of us and told us when the repairman would be here. They did it over my son-in-law's phone. The repairman just got done working on my air conditioner, and diagnosing the issue as well as fixing it didn't take long. He got it fixed fine too. All in all, I'm satisfied with American Home Shield.

American Home Shield company is taking over 6 weeks to complete repairs for critical home appliances (heating during winter) or denying simple repairs based technicalities (10 year old faucet not replaced because hole is not in normal wear and tear location - faucet neck rather than joint). Customer service practices are hanging up mid conversation, charging $95 fee to not renew contract. I'm not cancelling - Just not renewing. I've been a customer over 10 years. No longer!!

The experience with American Home Shield was very terrible. The amount for the replacement of the condensate pipe was $600 and they would not cover that. We've paid 102 a month for years and there was not even an offer to pay half. So I cancelled on the 10th. Then on the 17th, they debited my account $102.99. They said the contract ended on September the 15th and because I cancelled it within 30 days of it expiring, they've had to charge me the amount. On the 17th, when I talked to the receptionist, she told me that they would refund the money to me. When I called on the 28th and had not received my refund, they said they couldn’t do it. It was just one thing after the other. When they called back today, I said it was fine.

I have had this service for several years and always paid my monthly premium. In December of 2022 I put in a service request for a free standing icemaker. I have made over 50 phone calls and still not have gotten a repair or replacement for the item. I was offered a cash in lieu of repair offer that would not even cover a repair or replacement cost for the item. I did not accept such a low ball offer and in return they have done absolutely nothing to repair the over the last 9 months. It is now September of 2023. They have not even sent a repair person out to evaluate the item in the last 9 months. The call center wait times and response and the hours they put you hold are extremely rude and unhelpful.

It's been a good value for me to have the home warranty instead of paying out of pocket at one time. It's almost like I’m spreading it out. Also, sometimes AHS will let me look up the person they're assigning my claim to so I can pick a little bit. Recently, my hot water heater started leaking out at the bottom and High Tech plumbing came out the next day. The tech was able to get the request then and two days after that, he got the new one and got it installed. My only complaint with AHS is sometimes, there's an issue with getting their reps on the same page with the language barrier.

My shower handle needed a new cartridge and that wasn't something I could do myself, so I called American Home Shield. They sent F6 Plumbing and from start to finish, it took the repair guy an hour and a half to resolve the issue. He was very thorough. AHS is expensive though and they've gone up two times in the past year.