American Home Shield Reviews

I filed a claim back in June 2nd, and Extreme Heating & Air came out three days later, checked it out, and said it was a compressor issue. The guy was like, "We'll send it into American Home Shield and we will see what they say." He said they have to order a part. So, I was under the impression that once they got the information, the part will be ordered. I called back the following Friday and they said no part has been ordered. It was a mix-up between American Home Shield was supposed to order it or they were supposed to order it. I reiterated that if they would get the part ordered, that would be fine. They were like, "Okay, we'll get it ordered this Friday." I waited another week and come to find out the part still hasn't been ordered.

We're very happy with Higginbottom. Their tech was fast to respond. His repairs were quick. He knew what he was doing. He knows our unit. I hate to see him retire. Not that he said he's gonna retire, but he's of an age where we can expect that. He cleaned out the unit's hose. For the most part, American Home Shield sends out good contractors.

The tech came out professionally and our claim for the AC got taken care of. He was very professional and he answered the questions that I had. The AC needed cleaning and he offered to do it. But it wasn't covered by the program, so it was an extra pay on my end. I hired someone to do it and since then, the AC's working back to normal.

The techs came out for my recent claim and everything worked out okay. I didn't have to call them back and since they were here, everything works good. But American Home Shield's process was kind of slow.

Submitting a claim with AHS has been fairly easy. The techs that came out for our air conditioning were nice, and professional and went right to work. The system was running, but it wasn't cooling. They said they replaced the capacitor, but the system is still not cooling that well. I'd set it on 75 during the day but it wouldn't even get down past 80 most days. I submitted a claim through American Home Shield again because that's what I've done before. But nobody's contacted me about that. But I have AHS for other properties as well. It addresses most of my needs and covers most of the basics.

I've been with AHS for seven years and I've recommended several people to them. The price with AHS is great because it's just a deductible or co-pay. That's it. Macks Air Conditioning and Heating came out recently. The motor on it was too old and wasn't turning over completely. They replaced it.

AHS is very good. I usually set up my claims online with AHS and the next day, the techs come. YAZD Mechanical came and worked on our AC recently. It's working perfectly all right now.

AHS offered me and my mom an incentive for signing up. She was supposed to get a $25 one, and I was supposed to get one, but we never got it. I just got my daughter to sign up a month and a half ago. But I didn't even bother with trying to get an incentive because we don't get them. My recent claim with them was fine. I've got the techs out there a couple of times and AHS always does what they say they're gonna do. The first time they came out, it was for an ice maker. They didn't fix it. They just said for me to fix it. So I did. The second time, it was a clogged drain and they fixed it. The techs have always been professional and friendly. Everything's great in my experience with AHS.

The technician did a good job when I did a claim for the motor that went out on my AC unit. It took us over a weekend to get it done but it's easier to have American Home Shield than not. If something big happens, I know that it's only gonna cost me $125.

A repair was done on the air conditioner. I travel a lot and it took me a while to come back. When I came back, I noticed it wasn't repaired the first time. They connected it wrong. Then the unit needed freon. They were telling me somebody stole it. They sent another technician and he replenished the freon and looked for leaks. They couldn't find any leaks, but they filled it up. Every time, it's 100 something dollars that American Home Shield charge me for the service call. That is uncalled for. They should have fixed it right the first time.

When I did a claim for a pool repair, a contractor showed up quickly and on time. They fixed the problem, which has not always been the case. I've had several situations with American Home Shield where I've gotten lousy contractors and slow support. What usually happens is a person shows up several days after I placed the order and almost always immediately tells me they don't have the part and have to order the part which will be another several days. It seems that's the norm. They come prepared to diagnose the problem, which means you're gonna wait again to get your remedy.

American Home Shield has always done a great job. The people that they send out here have been very polite and friendly. Recently, a gentleman came out for a plumbing claim for a leak. There was a minor thing that had gotten out of place and he fixed it.

The pipe that goes from the air conditioner to the ground started leaking water. My husband was convinced that we needed a plumber. But when we called American Home Shield, the rep sent out the AC people. They came in but said we needed a plumber. A plumber came out he cleaned out the pipe. He ran water in it to verify that water wasn't gonna get through it. He blew air through it and was saying that it was a buildup which happens. He suggested that every month, we pour a little bit of bleach in it. I asked if it won't hurt the plastic tubes and he said, "Because it has so much water flushing through it, a little bit of bleach isn't gonna do anything to it to get cleaned out.

American Home Shield's coverages are extensive and they're fair. We've had them for four years now and we've used them in the past as well. The communication with them was very good. I received a notification that my claim was received, and that a contractor would be assigned momentarily. Mike came out and walked us through what the problem was. Our air conditioner wasn't cooling and it ended up being the capacitor on the unit that was going out. He showed us everything that he did and the part that needed to be replaced. He took it out and put a new one in.

If it's a simple fix, American Home Shield is efficient. If you have anything significant, it is like pulling teeth. You can be dealing with them for several months before you get it resolved. I'm in the middle of it with the air conditioning system that I reported on May 30th. They sent somebody out quickly but they didn't take the recommendation of the technician for what was necessary for the repair. They went with a less expensive way and provided the part. We thought the compressor was working fine because when we first checked it was pumping cold air. But after using it for a short period of time, it would only run for an hour to an hour and a half and the compressor would shut off. It wouldn't cool the room down to the temperature that was being requested by the thermostat.

The claim for the AC unit went great. It's an older unit so I thought it could be anything. The guys came out and were very honest about it. They told me what was wrong. It happened to be the fan motor that turns the fan blade which operates the whole thing. They cleaned up some different things and also replaced another little part. They happened to have a motor that they needed. Within an hour or so, they were done. I didn't know if it was covered or not but they told me it was. The AC unit has worked perfectly since the day they left. I've been happy with American Home Shield and I renewed my warranty for another year.

I did a claim for a leaky faucet and it was corrected to meet my satisfaction. Setting up the request online was effective. The turnaround for the response was adequate but the turnaround for the resolution was poor. Don't buy from American Home Shield.

I called American Home Shield when the refrigerator quit working. Everything in the freezer defrosted and I lost everything. The auger in my ice maker also broke. American Home Shield let me know who was coming and when they were coming. The repairman was great. We couldn't ask for anyone better. He didn't do idle chatter. He was quick, informative, and very respectful of my home with his shoes. There was a part that they no longer could get and he deemed it unrepairable. We were without a refrigerator for four days but I have a new refrigerator now. It took three days for American Home Shield to deposit the cash into my bank account.

I have two properties on AHS and I like that there's no long waiting period when I'm having to get my services done or appliances replaced. But they're not really good at following up on order requests. I understand they use vendors, but they don't follow up with the vendors that they're using. So a lot of times you spend a lot of time on the phone with these contractors, then they have to call American Home Shield, and American Home Shield says they're going to call these people. So it's a lot of back and forth sometimes. And when you're a mother, those items are essential to running the household, so I get a little frustrated with how that's being handled. But there's not a lot of other companies out there, so I don't have a lot of choices versus just being responsible for my own.

I like American Home Shield a lot. They are always prompt. I could always call 24 hours and the services would come out within the next day. So, customer service was great. I had a plumber come out through AHS. The job was done. Good service. The first time, no one came and I no longer needed the service. But the second time I needed the service, the tech came and it was fine.

American Home Shield usually does a good job. But this time right here was horrible. I had a freezer that was icing up. So, I called to have that service. The company came out here three times. The company either had a D or F rating with the Better Business Bureau. And I noticed that most of the companies that American Home Shield uses have low ratings with the BBB. The company came out. They looked and said, "The freezer door was open." That's not true. But I said, "Okay, whatever." A week later, the freezer went out completely. It stopped freezing. So, my food went bad.

The first company said that just the inside unit needed to be replaced with a minor repair to the outside unit. The second company said, "Yes, we agree, but American Home Shield won't replace it unless we replace the outside unit first." They ordered the part to replace the outside unit. That took a week and a half. They got it installed, told us that, "We know the inside unit needs to be replaced. Call us back in three days, tell us to replace it, and we'll let the stuff go into American Home Shield." They sent them back out. They had to wait another week and a half for parts to get ordered and delivered. Finally got it all installed and it took all the process of eight weeks.

I like American Home Shield. I don't have a problem with them, and I have recommended it to others. I filed a claim on the AC. It wasn't working correctly. When you would turn on the air, it wasn't pushing out the air that it should, and my bill was high. Once they came out, my bill dropped from 200 and something all the way down to 120 something. So, they've made a difference. Now, it doesn't come on unless it has to come on, but I don't have a problem with it. I don't touch it at all. I've left it at 74 degrees and it's very comfortable in here. If something's wrong with the dishwasher or something, I usually will call American Home Shield and they're the ones who'll send out a person because I don't know anybody personally to come out. If I need something done, that's who I usually go through. I've had AHS this long. They're doing something right.

American Home Shield is awful. They could not get us an electrician because no one wants to work with them, they are rude to the companies that do work with them and they don’t want to approve any work. They told me they would give me 3 months free since they couldn’t get me an electrician and then charged me anyway, twice in one month. Had to put in a claim with my bank because when they refunded the first charge, they ended up charging me again same day.

There was no cold air blowing out in our AC. I called American Home Shield and it was easy to submit a claim. They told me the name of the company. I've seen him multiple times, so I knew who it was. The service provided by AC Plus was good. It's still not functioning though. It only worked for a week. I just submitted another claim yesterday. I do not live at the property any longer. I waited for three weeks. They're sending another company out. But the unit is very old and I need a new one and American Home Shield is not willing to do that. I don't know what's wrong this time. But the same thing, there's no cold air coming out.

United Air Temp Air Conditioning came out recently because the AC wasn't cooling. It took them a few tries, but they finally got it fixed. They found the valve that was busted and changed it. I would have appreciated it getting fixed right the first time, but it happens. They were very nice and professional. The claims process at AHS was easy as well.

When Sears came out, they said that I had to get a new stovetop because my stovetop parts and stuff were no longer available. American Home Shield wanted to furnish me a stovetop but they did not want to furnish what came with it because the size that I have on my stovetop and the one that they purchased for me didn't fit. Sears came out and they brought the thing to fit it but it didn't fit. I called AHS and they said that was what Sears ordered. I said it doesn't fit so I asked if they could buy the one that would and they said no because they already purchased that. They said I have to take it up with Sears and find out what Sears can do. I called Sears back and they said they sent AHS the measurement and the one that they sent was too small to fit in my area. At that point, I was frustrated. I had to call somebody to cut my grain and paid $200.

I've been with American Home Shield about five years, and I've had good experiences with them. The customer service is always good, and I like their pricing. The contractors also arrive when it's time. I don't have any complaints. My last claim was for a showerhead. The contractor ended up doing a showerhead and replacing a faucet gasket seal. Now, everything's working fine.

American Home Shield is horrible. Their phone calls' response is poor, and they don't pick the top people out there. Their contractors range anywhere from horrible to okay. We had a washer dryer guy who was great, but outside of him, my experience has been poor as well. There was one case wherein the contractor they sent out ghosted me for three weeks. He wouldn't return a call or a text and didn't let me know what was going on. I tried to call American Home Shield and they referred me straight back to the contractor who wasn't getting back to me. One morning, I got a letter in the mail stating my claim was denied. I paid extra premium for pool equipment coverage, but they said the pool controller is not covered because it's electronic. I'm filing a complaint with the Department of Insurance later today.

Precision Appliance Repair came out recently for our microwave. It was a simple fix. They came and they took care of it. It was all smooth, no issues. It's functioning well now. I had another claim. It was for electrical and I did not like that overall. I'm not satisfied. I had my home AC stopped working. They came out and they took a look at it. They said that's not covered through insurance. They always find reasons to not cover a claim and that's what they did. I had to pay out-of-pocket almost $2,000 to get it fixed. They said it was because of a short circuit, like a power surge. But there's no way to prove a power surge. It is one of those debatable things. You could just say power surge. Power surge, it could not be a power surge. But they said power surge. Because a power surge is not a claimable thing, they said they wouldn't cover it.

I thought there was a leak under my house, so I had a plumber out there first. The plumber came to the conclusion that my AC drain was draining underneath my trailer, which was what was causing the leak. So the HVAC company came out and fixed it. I submitted the service request through the AHS online portal and it worked as it should. I then received an email and a text saying that somebody was assigned to it and they'd reach out to me with the name and information of the company. The tech who came out was super professional. He knew exactly what he thought it was and based on what was relayed to him from the other company that was out there, he had it fixed in two hours. He had to run a new pipe so it would drain out from underneath the trailer for the AC drain. Since then, I no longer have a lake underneath my house.

I had a claim with AHS for the AC when the fans weren't spinning up and the compressor wasn't working. It was a simple capacitor fix but the tech from Comfort Pros isolated it in seconds. He looked at the panel and he was very knowledgeable. He showed me how I could fix it myself in the future and gave me a couple tips outside of the scope of work. So, he was very helpful. I had Comfort Pros again out from American Home Shield for a furnace issue, which also was very fast and professional. The tech also provided guidance to not need further services, something that I could do myself at home, which was very much appreciated. So, Comfort Pros is an excellent service and I have recommended it to others.

American Home Shield sent RAM Appliances for my clothes dryer that wouldn't start. They ordered a part which they said was a motor that was defective. Before they ordered the part, I told them I had trouble with this dryer a year ago and the tech that came out had told me that there are no parts available for the dryer because it's old. But RAM Appliances said they are universal parts. When the part came, they set a schedule to repair the dryer. Supposedly, it was fixed but I was leery when the guy was forcing the part into the dryer. The next day, I tried to use the dryer, but it didn't work. When I had asked the repairman if the part was under warranty, he told me it was anywhere between 30 and 90 days.

American Home Shield's response was quick and prompt. Also, the techs were very knowledgeable.

Whenever I call American Home Shield, they would call right back or answer all my questions. I submitted my claim online and talked to a representative to make sure I did everything right. The contractor explained what needed to be done, and he was a very good guy. He kept me informed on everything. All he did was take out the old one and replaced it with the new one. I told a few people they need to get AHS.

The last repair was not good. I did not like the company because they had to come out several times. I had to stick with them until they corrected the problem. I could not get someone else to come and fix their mess. The company that American Home Shield kept sending out kept making it worse. I asked them not to send them. They told me they couldn't do it because they would have to send them back to fix whatever they messed up. That was our worst experience that I've had with them in all these years. And it was because of that one company. I've had some other companies that were not good. But they didn't keep messing up, so I was able to get rid of them. Other than that, I like that I can call AHS and if I have any replacements to be done, I don't have to worry about shoving up a lot of money at one time even though I know I've probably paid for it over the years.

The washing machine was not draining so the tub would fill up with water when we weren't using it. A technician came out fairly quickly to assess it. He had to order a part and it was another week before he could finish the repair. Since we got American Home Shield, we've had problems with our air conditioner leaking. It does not seem to be leaking this year but in the past, we had problems with it dripping water on the floor. Their contractors have never been able to fix that so we called someone on our own to repair it 'cause the technicians that were sent never would do it.

I set a claim to American Home Shield up online. That was a great experience. The plumber came in and got straight to work. He was surprised I knew where some of the drainage pipes were. Once I showed him where it was, he got straight to work and completed it in over an hour. I'd tell others to get AHS because they'll never know what might happen. If AHS could fix it, they'll fix it.

American Home Shield recently repaired my dishwasher. The techs were fine this time. There was one I asked about when Home Shield sent out information about having your furnace ready for the winter. Normally, I don't use Home Shield. So, I went on and paid for the service at once. They sent some jackleg out here. That was the problem I had. This guy came out here supposedly just to clean the furnace. I don't care how old it is, but my furnace still works. But he took it apart and turned off my heat. It wasn't the dead of winter, but winter had already set in. So, my husband was so upset. We had to call around to find someone to come out here to turn back on my heat. That Friday, they came. And that young man who did that didn't know what he was doing.

When I had water coming up out of the yard, I reached out to American Home Shield and requested a plumber to come and check on it. It was the quickest turnaround time that I had, which was 24 hours. High Priority Plumbing was great but told me it was my irrigation system, not my plumbing. I don't like that I have to do my claims online because they just give you options to guess from and I guessed it was plumbing. I would have to talk to somebody to describe the problem. I still had to pay the plumber 125 and another 125 for the irrigation because I didn't know what the issue was. I don't think I would recommend American Home Shield. I've been waiting two months for my microwave to be fixed. They take no responsibility and keep putting it off on the company, Sears. They always tell me it's the contractor but the company I'm working with is American Home Shield.

My experience with Dockside was excellent. They replaced a garbage disposal underneath the kitchen sink and they also did a couple of things in the bathroom that needed to be done and taken care of. It was on the schedule to be taken care of. My experience with American Home Shield was absolutely horrible because there were eight things that needed to be taken care of and what showed up on the list were only three.

Our hot water heater wasn't working. We had no hot water in the house at all. Also, there was a drain that was clogged. American Home Shield sent M & P Plumbing, and they fixed both of those issues. The techs were really nice and very professional. They unclogged the drain, and they did something to the water heater. They explained it to me. I did the claims to AHS online. I've been calling in before, but I thought I would try it on the web and it ended up being really easy to use. I was really impressed. I was given the name and contact number of the service people and I was tols that they would be contacting me.

The tech who came the first time didn't do a good job. He said that he came to the house and didn't fix the issue because there was a dog in the yard. I don't have a dog, so I don't know why he said that and he never came back. So, when we let American Home Shield know that, they did send another young man out that so happened to live in my neighborhood and he was able to fix it. He gave us some pointers on what's the better upgrade to do and all that for our American Home Shield because we've been with them for a while.

There was no heat in the dryer. A tech from Sears came and he ordered some parts and then they took the longest time to fix it. Before they came back, it was like six weeks or so. The guy who came out first was really nice and he was the one that wound up coming to fix it because he saw that there was a problem. He ordered the part and the part came and then it was probably 10 times the serviceman was supposed to come and they kept canceling. And then a couple of times, they didn't even cancel, they just didn't show up. I threatened to drop Home Shield and then they sent somebody out and it was the same guy who came in the first time. He fixed the dryer. He put on the thermostat that he ordered. American Home Shield did what they were supposed to do, but Sears didn't do what they were supposed to do. I have peace of mind with American Home Shield.

Some of the technicians are better than others. This last one, the air conditioner people asked me to call them because they ended up costing me an extra $100 to go back to the people that installed it. I'm not happy about that. It's not American Home Shield's problem. But I do not intend to keep them long.

American Home Shield has been honest and fair. They do what they say they would do. The contractor worked on my refrigerator, washing machine, and a washer.

The claim with the dryer went well. The only issue was the technician didn't speak English. He did a good job but it would have been better if I could have communicated with him. I had AHS for five years but I changed it out a couple of days ago for a different policy.

AHS makes it easy to make a claim and they have a quality network of people. I had an AC issue where it was making a noise that was concerning and a tech came over and had a look. He suggested that it wasn't a problem and that there was nothing wrong with the unit. Then, there was a system-wide flush of the AC system in the building and I haven't heard the noise since.

Had a/c problems that started first of July. Tech said it was missing an air gap and Ptrap. AHS said they would not cover because of missing parts. They said they could not send paperwork to tell me which parts were missing. No it's Aug. 16th and still do not have any paperwork to tell me how I can fix the problem. Talked to 8 different people over a 30 day period and have gotten 8 different explanations.

I have been an AHS customer since 2017. This summer my air conditioner Lennox 12J20 started giving me problems. AHS assigned a contractor - BB Mechanical Technologies. They came, but checked only the outside unit and told me that it is very low on Freon and that there's a leak and the fix will cost me $1,200 cash, since it's not covered by my contract with AHS. I asked AHS to send another contractor for the second opinion, but they refused and sent the same one again with the same result. I had no options, but to call an independent contractor, who came right away.

I like that the people come out punctual. But I don't like that they band-aid your issue. I have an air conditioner issue and they band-aid it instead of fixing it or giving a replacement. They said it might go out in a few weeks or months. They don't know exactly so we've been on on pins and needles wondering when it's going out because it makes noise sometimes. We also had a claim for our stove and American Home Shield had different contractors come out. They replaced the boiler element and that took care of it. Overall, the contractors are okay. But their hands are tied because American Home Shield only let them do so much.

For the most part, we've been happy with American Home Shield. But I tried to cancel it last month because our son is working for a handyman service now and he can do most of the things. American Home Shield made it very hard for us to try to get out of the contract. I was getting the runaround, getting transferred and hung up on. I had to call back and start all over. The guy was not too keen on me. He said, “I'll give you two free months." I’m too nice and I don't like confrontation so I said yes. All four of the guys I spoke to were very friendly but persistent. They were not wanting me to cancel the service.

My AC was working fine then, then it stopped working. American Home Shield assigned Tempest HVAC, and the guy came but he didn't do anything. He just put on the report that something was missing on the unit, and it was not true. If American Home Shield doesn't do anything like they don't care, then I don't need this insurance. They don't even wanna talk nice. I'm not happy.

My HVAC system is a specialized system and not every company can work on it. I've had issues with American Home Shield where I've placed a call and 24 hours later, a company would respond to tell me they don't work on those. I've had to start the whole process over, which put me back at the beginning of the line. Recently, a tech had to come out a couple of times for the leaking washer. Whatever he did the first time didn't solve the issue. But in the end, it was repaired.

The contractor said my air conditioner that wasn't cooling needed to be replaced. But they never sent me anything. They were gonna replace it, but they were talking about how much it was gonna cost me to replace it. I called them several times to find out what kind of air conditioner and what size it was but I never got a call back so I dumped them including American Home Shield.

I am not happy at all with American Home Shield and I've been trying to cancel it. A couple of times, they've serviced my AC. It's been ongoing for almost a year. I got an opinion from a third party and they told me that whoever serviced it the first time did it incorrectly. The way he explained it to me was that they put diesel fuel on an engine that needs regular unleaded gasoline. I sent a request for someone to contact me, but they never have. They never followed up, not even an email to make sure that the thing got fixed. We ended up buying one of those small units that you put individually because that's all we can afford. But it doesn't cool down the whole house. Our house sits on a hill so around noon, it gets super hot. My mom's a senior and she's on oxygen. She's been struggling the whole summer and we can't get the financing because it's 9,000 for a brand new AC.

It's taken American Home Shield to two months to try to get the issue with the air conditioner resolved. The coil needed to be replaced. I had requested that management call me on a couple occasions but I never received a turn back call. Every time that the technician would put in for equipment for them to purchase, for some reason, it wasn't available. I went through that process four times, so it was not a good experience.

United Air Temp was great. I had a leak, which is what caused them to come out. They fixed my issue and took care of everything we had going on. I've been with American Home Shield for almost 10 years, and I'd tell people to go for it. It's worth the money.

The AC unit stopped working. The compressor went out and it increased my power bill two-fold. A repairman came in, said he was gonna check a few things, stayed outside and fixed it. It was very quick. However, I've had some issues with American Home Shield in the past. M online policy said that things were covered, but when I called them about it, they said that they weren't covered. When I requested that they send me the policy on two separate occasions, they didn't send me the policy. When I referenced what was attached to my online account, the girl kept saying, "Yes, it's on your account, but that's not your policy." They corrected it but for quite a while there, it was showing that things were covered but weren't.

Wades Plumbing recently came out, and the plumber is coming back to fix the issue. He's doing a very good job. I've recommended my brothers and my friends to American Home Shield.

I like that American Home Shield pays a portion of the expenses when things go wrong. Recently, we had a flood and we were concerned about starting the fuel oil furnace after the flood. So, we submitted a claim and the tech who came out was fine. I would recommend AHS to other people who own homes.

American Home Shield’s service has been wonderful. I submitted a service request for an AC that went out, and they made things happen quickly. It was over 100 degrees outside, and the contractor was very pleasant and professional. He was there within a day and took about 30 minutes to fix the unit. He came with parts.

I'm very disappointed with AHS. I've been with them since 1995 but I'm leaving them now. It started out to be a fairly good service that they would help repair things for reasonable prices. But over the years, the prices kept going up and the quality went down. And recently, they became very stiff on something about a warranty that we called on and refused to budge on it. We called on June 4th, about a problem with our kitchen faucet and the contract coming in said that the faucets were covered. Then they told us that they wouldn't cover it because it's not covered under the new contract which started June 5th and we called on June 4th, one day ahead.

Most recently, I did a claim on our roof and American Home Shield sent Elite Roofing. They were great. They called one day and came out the next. They kept in touch with us all the time. They were like, “Hey, we're coming out this day. We're gonna do this. We're gonna do that.” We had some non-covered charges that we had to pay, which were minimal. It was like $125 and their billing department kept up and sent us an invoice, and everything was hunky dory.

There was something about the fridge and American Home Shield sent Angel Appliance out. Everything was great. They did a professional job and it was done in a timely manner. Overall, I have peace of mind having American Home Shield. I'm satisfied with the fix that they did at home.

M&D has worked on several appliances for me. The most recent one was the refrigerator. I usually file my service requests online, and American Home Shield's website is fine. The initial response to let me know that they've assigned someone to contact me is usually good.

I was very disappointed with American Home Shield. I'm no longer with them, and I'm never gonna go back to them. They're horrible. My air conditioner broke on a Friday. So, I called in. I understand it was gonna take time for them to come out. They said, "Oh, they will come out on Monday between..." It took them a long time for them to come out, and they scheduled me from 5:00 to 9:00 in Vegas time. So, the guy didn't show up until 8:30 pm at nighttime and it was already dark. You couldn't see anything outside. The guy was on the roof for a little bit. He said, "Yeah, nothing wrong with it. It's fine," and he left.

I had a kitchen sink faucet leak. I called in to AHS because the first company didn't install it correctly and it was leaking. Then Air Pro Masters came out. They installed it, but they said that their part had a manufacturer's defect. It started pouring instead of just leaking. They came in to do the repair and ended up using a box that I asked them not to use, my ManaBloc, and that caused a leak, which caused a major issue in my home which I'm still dealing with. So I'm not very happy with Air Pro Masters.

We've had a couple of water leaks in our bathroom due to poor house maintenance before we bought it. AHS had people come out to take a look at it and gotten it sorted each time we needed them. I would be happy to have their contractors come out and work on our home any time. The last one we had was KS Wilson and everything's been fine after their visit. We've had nothing but a great experience with AHS and we haven't had any problems with claims being denied unjustly.

One of my claims to American Home Shield was wonderful and another one was not so good. The not so good one was when I had to go through Sears and there was a lot of difficulties going through them. The man that came out was okay, but he didn't get any information. I gave them tons of information about the serial numbers, and when he got here, he didn't know one word about it. It was three times that he had to come out because he did not get any information when he came here. The claims process also got terribly mixed up. They were taking hundreds out and putting it back in and it messed me up and I was very disappointed about that. Other than that, everything else has always been wonderful. So far, everyone that comes out to my home has been fine.

American Home Shield has been great. We recently had a tech come out to work on a stove. It took a long time for it to heat, and it wouldn't get past 177. Then it started smelling like there was gas. I did the claim online, and we had no problems utilizing their website. The tech came out and replaced the part and it was fixed. It took less than 15 minutes from start to finish. I've used AHS three times, and each time was not an issue. The first time was with the microwave, and it had to be replaced. They were able to give me a selection to choose from to replace it. And then another time, it was one of the air conditioners where a piece needed to be replaced. Overall, AHS covers quite a bit.

Every time I've had to call AHS, they've been very professional. Recently, the hot water tank was leaking from everywhere. I called AHS and I told them my water heater was dripping. They sent somebody and I had to have a pipe replaced. They ran a pipe that looks terrible from my washroom into the half-bath. I also needed a new water heater and they replaced it. Plus, the plumbing was not up to code, so they had to repair that. All in all, I would tell my friends that they need to get the AHS warranty because it repairs a lot of your stuff.

I've had AHS since 2008 and their customer service has not been good for years. When I told them that I didn't want a specific person coming out here to my house, they've had issues with it. They weren't really wanting to follow up with that or do that because X, Y, and Z. And that happened a few times. But there was a reason why I did not want that particular person to come back to my house. In the area I was living in as an African American woman, I asked AHS if there was any African American contractors that they have on their listing and they said no. So that's a little bit concerning because everyone is not always comfortable. But AHS had a hard time accepting the fact that everyone's not going to just go along because they're sending this and doing that.

I submitted a claim when the air conditioner was freezing. But it didn't get fixed because of the coverage problem. But the tech that came out was very good. Overall, American Home Shield's contractors are not so good. A lot of them just don't know what they're doing. Some of them are good. Some of them are not great.

A number of the outlets in the home were not working. I sent in a claim through the American Home Shield website. The contractor came out and they were good. They went around and tested a number of the different outlets, and did some other tests on the boxes. The technician was friendly and communicated what he was up to. It's all functioning properly since then. The problem was resolved.

I submitted a claim for my AC unit. I need to call Trane because this unit’s been giving me problems since I built my home. They're saying that it's the condenser. The evaporator coil pan is cracked and another part was broke on the evaporator coil. So, they took pictures and stuff. And they gotta follow back up with American Home Shield and call Trane for the part to figure out what they're gonna do. The service person just came out to check.

MY wife sent in a claim when the air conditioner wasn't working and the coils kept freezing. The technician that came out was a great guy. I really liked him. He was super helpful, and understanding. He said that the refrigerant was a little low and he needed to add some, and that would probably fix the problem. Ever since he done that, we haven't had a problem.

I've had a terrible experience with American Home Shield. They don't pay for what they say they cover.

We couldn't close the door on the pellet. It flipped back open. So I called up and talked to the people at American Home Shield. My experience with Sears was fine. They changed that part. It still wouldn't start. They changed three other parts on three separate occasions, and then said that Home Shield would be in touch with me. It was three weeks or more before they, in fact did. Then they said it'd be a little bit before they got it done. But that was three or four more weeks. It was a long time. They said they would replace it. So that happened. Everything's great now. But I'm very dissatisfied with Home Shield. I used to have Home Shield when I was on a farm and they were excellent. None of this delay or going through hoops.

The garbage disposal wouldn't turn on. I called American Home Shield and the contractor that they sent out was awesome. Using American Home Shield is easy and I don't ever feel that risk that I might not have the money to replace a necessary appliance. It's worth every penny when you need it.

I have a request right now for the water heater and it could be better. I should not have to come out of pocket for no hot water heater, but I do. The company is supposed to do the work tomorrow. But I have a problem with American Home Shield taking so long to get the issue fixed. I had a air conditioner compressor that went out and it took nearly a month for me to finally get that taken care of. The company said they were waiting for them to receive the part from American Home Shield. It was just going back and forth. They had not heard back. It took about a week and a half before the company even came out to even diagnose my problem because they had 40 other customers ahead of me. American Home Shield had no other company that they could have had bypass that company, got someone out sooner for me.

A repairman came out to check my washing machine. He told me the problem was something about the lid that was popped in. While he was there, he checked the entire washing machine. He found out the balances were broken. After he left, I was gonna wash clothes but it would not do a complete cycle and the liquid dispenser top would not stay on. It snapped off in the process of him fixing. I reached out and kept calling. Now, they said they have ordered the correct part to fix the washing machine. When the guy got there, he was extremely nice but the time span is horrible. Right now, when I'm washing clothes, I gotta stand back there and hold the lid down the entire time which is ridiculous.

When I had a leak, a contractor came out and fixed it. But there was another situation where I had a plumbing issue and we had a dispute. I called American Home Shield and told the young lady that I had some plumbing issues near my pool. They told me they'd send somebody right out. The person came out, looked at it and told me he couldn't fix it because it's outside and they don't fix anything outside the house. I told him the person I talked to on the phone never told me that or I would've never paid the money for him to come out. That was left undone so I had to get a friend of mine who did a little bit of plumbing. He adjusted it somehow and stopped it from leaking.

I like the promptness of American Home Shield in handling my claims. We also had them at our condo so it's been at least five years that we've been with them. United Air Temp has been out a few times and they're great. Recently, I did a claim for a clogged toilet. They called me and set something up. They came out, went through the problem and told me what they needed to do and what my options were. Everything is great now.

Yesterday, I canceled my contract with American Home Shield. I've been with them 11 years and I had enough of their price increase every year and their service degradation every year. They always tell me why they couldn't fix something. I was not impressed with the last person that came. My air conditioning unit upstairs was running, but it was blowing hot air. He told me the unit was shot. He went in my attic and told me I don't have enough insulation. This was fourth time in over two years that I've had someone come and take a look at that same unit. It was making a lot of noise hence I knew there was something going on with it. But they said there was nothing they could do. I got a second opinion and they told me the compressor was going out that was why I was getting the loud noise. I called back in and told American Home Shield about it. They said there was nothing they could do until the unit goes out.

The washer was making excruciating noise. When it was spinning, it had my whole house shaking. Carolina Appliance and Repair came out quickly, but after they checked my washer, they said it was more serious than they thought and they thought I needed another one. They told me what was going on and that it would cost more to repair than to get another unit. The only trouble I had was with American Home Shield and Carolina Appliance corresponding with each other. They were slow in doing what they needed to do. I had to eventually call back to Carolina Appliance because it had been a week and a half and I heard nothing. When I called back to American Home Shield, they told me to call Carolina Appliance, then Carolina Appliance told me that they had submitted the order to American Home Shield and they hadn't heard back.

The contractor who came out for the upstairs air conditioning unit that wasn't working was good. I've been with American Home Shield for five years and when I was looking to get some coverage, I didn't know about them, but they've been good as well.

American Home Shield never solved my problems. Every time I call for service, they always put a lot of excuses. I'm not happy with them or with the companies they've sent. Viking Air came out for the AC unit. I asked if it could be fixed and they said according to the company, it was missing parts that was why they couldn't get it fixed. They requested for a brand-new AC unit which was $7000 that American Home Shield wouldn't cover. The repairman wanted to fix it on the side, not through American Home Shield, for $4000. I put another request before that one and it never got fixed as well. The first time the guy went over there was in December. It was not heating and he said it was low on freon. He wanted to charge $700 for freon that was not covered by American Home Shield. I sent a friend of mine over there to check the AC and it had nothing to do with freon. It was a thermostat problem and he fixed it.

I did a claim for the filter of the pool that wasn't working. It looked terrible when the contractor took it out and started taking some of those things out. They were great people and I would use them again. American Home Shield has really improved. They've been doing a wonderful job. Back in the day, sometimes it wasn't so easy to deal with them. I had to battle every time there was a problem. Someone came out here for the faucet in the kitchen sink. He wanted to put one of those small faucets, and we had a large faucet in there. I went to Home Depot and bought my own faucet.

When I did a claim for my garage door, the repairman fixed everything. He explained all details and was excellent. We pay American Home Shield monthly so there could be a reduction in the service when their contractors come out 'cause it's not like every month we use them.

The tenant was complaining about the house not cooling down properly. A contractor with American Home Shield went out there and did some work that cost me 600 and something dollars according to our property manager, which I was unaware about. I wish I would have known about it before the repair was done. I didn't even know they were changing out anything in the house and whatever they did, it did not fix the problem because I still had to pay over $9,500 for a new AC and heating unit a month later.

I had some duct work up in the attic that needed to be fixed. The first gentleman American Home Shield sent out didn't catch the problem so I had to call them back up to have somebody else come out. They sent out the same company and the same person who did the same bad diagnosis. I called them back again to send out another person. When that guy came out, he told me there's a big hole in my vent. When I contacted American Home Shield, they said that particular thing is not covered under my warranty which in my estimation should be because that was part of the deal.

Lake Area Appliance Services has been out a couple of times and they do quality work. But I wouldn't recommend American Home Shield. I've been with them going on 10 years, and I'm paying $146. I opened up a policy on another house, and that policy is 40 bucks a month. You would think as a loyal customer, that American Home Shield would try and make the necessary adjustments, but they won't. You have to cancel your contract in order to get a better rate. They could fix my current rate to where it is reasonable, given the fact that I have two. I shouldn't have to cancel the contract and start all the way over just for them to do something, and that's what I gotta do.

My daughter and Kevin, a distant family member, live in the house that we own in Amarillo and they never told me what happened as a result of the call. It had to do with the water heater and somebody came out and took care of it. Kevin was there when it happened. It is fixed or they would've been calling me. The service needs to be prompt. That’s important. It took about an hour to get the issue fixed. But we appreciate how AHS has helped us repair things and keep that house repaired. I’ve used American Home Shield for a long time and we've stayed with them. We are very loyal. If they didn't perform, I would have left a long time ago. I went off for one year but I decided to go back. I don’t live in Amarillo anymore which was why I decided to get AHS on it. It’s gonna be easier for our kids. At various times in their lives, they've all lived in that house. It’s our family house where we raised our kids so, I needed to get it protected.

I file claims with AHS online. It's easy and self-explanatory. Also, I've told several friends that so far, I haven't had any issues with them. It's been great. Recently, Appliance Nerd came out and they were great. The tech was Will and he's been out to our house a couple of times. We had a really good experience with them.

I had a sink faucet that pulls out that was leaking and as it was leaking, it leaked down into the bottom under the sink and created a mess. My garbage disposal was messed up, too. AHS took good care of me and got back with me the next day after I filed a claim and had somebody coming out. AR Plumbing came out and took care of both things and I haven't had any problems since. Also, the tech did a good job. He came out when he was supposed to, actually a couple of minutes early. He replaced the disposal first and got a part for the faucet. He came out the very next day and replaced it and made it work. If you're gonna have a house, you need a good way to insure all your items and AHS is great. I've done a few other claims since I've been here, and every time, they took care of me pretty good.

Our experience wasn't great this last time. We had an AC claim and this all occurred around the 4th of July so I knew that it was gonna be a little bit of a wait, but we weren't going to be at the house. They said it would be Wednesday before they could come out so, my husband took off work and went during the hours that they said they were gonna be there and nobody ever showed up. It was at our second home, which is away from our home, and he sat out there in a hot house for eight hours waiting for somebody to show up and they never did.

My husband is really unhappy with AHS at the moment because we had someone come a month ago to fix our dishwasher and they needed to get another part, which took three or four weeks to come. The part came and they came and put in the new part, but the guy who put it in did not know what he was doing and broke the dishwasher further. My husband complained to the company and said the guy that came did not know what he was doing. When he put it back together, he threw away two of the screws and there were screws missing from the dishwasher. The dishwasher couldn't work and would have leaked, the kick plate was ruined, and all our buttons didn't work. He broke it further.

My oven went out so I called in a claim to AHS. I spoke with a person and paid $125. The claims process went through fairly smooth. Then, they said Diaz Sons and Daughter would be out at a certain time. They called me and then we set up an appointment with them. They came out and they were very professional, did the work, and ordered a part. They came back with the part on the second day and they were on time and did what they needed to do. AHS is a very good company. One time, I came home from the hospital and my air conditioner was totally shot. I called them and they had someone out there right away. Also, one of the features is that I can get a second opinion regarding my issue and I've taken advantage of that. I would recommend AHS highly.

The ease of putting in a ticket and the automated process are good. I like that. The company usually reaches out in 24 hours but sometimes the contractor would come visit multiple days later and it could be a week before I see somebody. I also don't like that when somebody comes out, there's always inevitably something that's not covered. There's extra work and extra cost involved. Last time, All-out Plumbing worked on my garbage disposal, which wasn't working. It wasn't turning on and it wasn't locked up so they replaced it -- love that. But the disposal they replaced was a lower horsepower, not the same model that I had. The service is great but the output is usually not 100%. It's not set it and forget it, like you would hope to have from a home warranty. But my interactions with the American Home Shield folks has always been good.

My last claim with American Home Shield for the AC went perfectly as expected. It's working as it should. All companies in that realm have too many exceptions to what they offer. So, you have to read the fine print of what you get and don't get. They're not perfect but they did what I expected them to do.

Recently, United Air Temp came out and worked on our AC. The unit broke down with the motor. They had to order a part, so it took a couple of days. But they got it fixed and the air back on. I like AHS because I don't have to have a person. They handle that for me. I don't have to search and read reviews and figure out who to pick locally. I let them do it and I’m happy pretty much.

I called AHS and I went through the automated system and it told me what issue I have. I told them about the air conditioner. They explained what was happening and they said that they would assign someone. I got an email saying who it would be. After that, the tech called me and finally, he came out and took care of business. When he arrived, it was a matter of minutes and he had it fixed. We've been with AHS for 18 years now and they're very responsive and I haven't had any issues since I've had them. They've always rectified the problem. I would recommend AHS.

Clubb’s Home Remodeling & Plumbing Services came out for our AHS claim. They had to do pressure to fix the shower. For the bathroom, as it was leaking a lot, they had to do something where someone else came out, and all they did was change something. The tech told me that he was gonna leave and come back with the tools to fix the bathroom. But they called me and said that they couldn't come out because it would cost more for them to fix it.

CJA Mechanical came out and worked on some plumbing. They had to cut a hole in the ceiling to access the pipe. While doing so, he cut an electric line and would not make good on fixing it. He said he didn't do it, but I was sitting right there, and when he was using the saw, it broke the circuit. The circuit breaker went off. He was denying that he did it. American Home Shield said I have to take that up with them, that they don't have any responsibility for that. I'm not happy with that. It’s very dissatisfying. It‘s also very difficult to get through to a human when you try to call AHS and you're on hold for extensive periods of time.

I've had American Home Shield for four years, and I refer my friends all the time. Their price is good. Recently, I submitted a claim for my dryer. It wasn't heating up, and the timer was messed up. I'm one of those people who find it easier to call, so I called, and it was good. I don't memorize my account number but they were able to look everything up by my phone number, then they just asked for a name and what the problem was, then I paid my deductible. Within 48 hours, I had a technician calling me to set up an appointment.

My claim for the air conditioning unit didn't go well. I had to follow up three to four times on it. Every time the technicians came back, they were saying there was a problem with the Google thermostat. I contacted Google and got a new one. But again, the technicians were reluctant to fix it. They were saying Google thermostats are junk, and they didn't want to fix it. I have heard of similar issues from other people where a technician came and they were able to fix it, and people are using it. I don't know why these guys were reluctant. They don't want to use that Google product itself. What they did was put back the conventional one which is the Honeywell.

I have my AC coverage, and when I signed up with American Home Shield, they said they replace appliances if they go out. If it can't be repaired, then they will replace it. When my AC went out, I called the home warranty company and the repair people tried to fix it, but it couldn't be fixed. They sent out a second contractor, A & C Heating & Cooling. They came, but they hardly fixed my unit. I had to be calling American Home Shield for A & C because they wouldn't just call. It was a bad headache and my AC still is not working, but I refuse to just call and stress myself out. So I didn't call back A & C. I still owe them too, and as soon as I get some money, I'm gonna pay them. However, if I have a home warranty and I was paying every month, why should I owe a contractor?

The repairman who came out and worked on my central heat and air did a good job. He came when he was supposed to. My thermostat was messed up. There was a sensor that wasn't getting enough power to it. It was supposed to read one thing, but it was reading real low. He worked on it and I haven't had any trouble since. When I bought my house almost 11 years ago, the previous owner had American Home Shield. He paid for it for a year and I took it up after that. I like that I can call any time, day or night, if something happens, and they get right on it. I like American Home Shield and recommend them to family members all the time. I wish the rate didn't go up from when I first started paying for it, but everything is going up.

I had two major water leaks under the house, one was under the kitchen slab, and the other one was under the bathroom slab. I worked with the plumbers, and they were fast in coming and taking care of the issue. USAA would not cover the pipe that goes under the slab and that was where American Home Shield came in. It was around 2500 for each pipe and I was able to get back a credit of $1000 because Johnny from Second Opinion Plumbing said that once a year, American Home Shield pays for that type of pipe. For the bathroom slab, I needed a letter from Second Opinion Plumbing that stated that Johnny had done the static test and there were no more leaks under the house. That test was supposed to have been done after the foundation got repaired.

I did a claim for my spa, and it went great. The tech was very prompt. He had to order something and come back and fix it, and he did it in a timely manner. We've always had a good experience with American Home Shield, and my daughter just went back to them as well.

I had American Home Shield for 15 years on a different residence, and in this house, I've had them since 2018. It's been a good. This year I qualified for AARP discount so the price went down further. I got a notification from AARP telling me that we should get $155 off American Home Shield. I called them and they divided it per month and dropped the rate for me. I used them when my AC capacitor went out. In less than 24 hours, a repairman came in and did a replacement of the capacitor this summer. I placed the claim on a Saturday, and he was here Sunday morning. He was friendly.

Reaching out to American Home Shield has been easy. I always do it online. I'm an old guy, and it's simple. I put my order in, then they respond and make sure I know what's going on. They tell me who's coming. They'll send a text about if I need to call the company, then I should be getting in touch with them on a certain time. I've never had to wait on that certain time because they've always gotten in touch beforehand. They're good.

It's been positive with American Home Shield. There's a monthly fee that they charge and that has pretty much remained the same. But whenever you call and make a claim, there is a service charge that's over $100 that they ask that it be paid before they give your order to a contractor. That's a little bit bothersome because you're paying a monthly fee plus a service fee. If the service charge was something like $80 per claim, that would be preferable.

We have AHS for over five years and we had numerous issues with them on more than one occasion. Recently, our air went out, it was in the worst heat it, and it took AHS over a month and a half to do anything. They kept saying the condenser unit was ordered, but it wasn't ordered. Then they finally let the contractor get their own unit so we could get some air. I had to fight with them to pay for a window unit that we had to purchase or we'd had to move out. But the techs were fine.

I've had American Home Shield for about 15 years. I like knowing that if anything goes wrong in my house, like my washer or my dryer, I can call them and they will send someone out and fix them. Last time, my fan wouldn't go off and it wasn't putting out cool air. The repair people had to put in two parts for that and something else, and now, everything's working good. The first tech came when my kids were here, but I didn't see him. I was just coming in the door, and then the one that really did the repairing of the air was a very good technician. I really liked him.

I called American Home Shield because my room was hot. It was easy to submit a service request for my air conditioning unit, but when tech came out, all he did was look around and make some suggestions. He said that one of the ducts going into our room was a bit too small, then he said that the outside unit needed to be cleaned. American Home Shield said they wouldn't pay for it, so I'll have to find someone else to do that.

I've enjoyed American Home Shield so far. They've been really good. I call and they send somebody out right away. The recent one was for a plumbing problem. There was a leak and we didn't know where it was, but then I found it up under the sink in my kitchen. American Home Shield sent out Ken Tyler Plumbing, and the plumber was supposed to get here about 10:30 that morning, but he didn't get here till about 1:00. He was working on another job and he delayed on it, but he kept calling me. He got here about 1:00 and he was gone about 3:30.

American Home Shield's price is good with what they've done. They have to take care of some things for me though. I'm still waiting on the repair people to complete my dryer claim. They came out and put a new motor and something else on it, but I still have a part here. They haven't finished the job. I've been talking to them for about a month now, and they were supposed to schedule the service, but they never called me.

I'm very satisfied with American Home Shield and I've recommended them to other people. I’ve had to call in a few claims and they've always been very responsive. Recently, my wife did a claim for our heat and air unit that wasn't working. The technician who came did a good job. There was a replacement made on that unit. We've had to do a hot water heater claim as well. The bottom of it had started leaking and it was deemed unrepairable. American Home Shield had to replace it. I'm paying them $100 a month but they help to cover unexpected expenses.

American Home Shield has been very efficient executing the plan that I have with them. I've been with them for over 10 years and I got two policies with them. If I have any issues, they’re usually quick about getting them resolved. They're dealing with a lot of people and they might not have a company available that day but I don't have to wait too long for it. They would send someone out and most of the time, the companies are efficient and prompt about getting out and taking care of the issue. When they come in and do any work, they ensure that they pick up the items that they have and the area they are working on is clean. I recently had an electrical problem. The contractor called American Home Shield back and told them that they had to do some wiring and something additional. American Home Shield was able to approve it and the guys came back out later and got it done.

I've had AHS for years. For my recent claim with them, the techs fixed my air conditioner. They came out once and they had to come out because they had to order a part. Everything is fine now. They did a good job.

We had a recent claim with AHS for our refrigerator. The techs came when they said they would come and they did the repair. It went fine.

My recent claim with AHS when Efficiency Experts came out was okay. Except that they had to come back twice because something still wasn't working. The air conditioner was not cooling and it was continuously running. But everything's working now.

Flash Garage Door Service came out for my recent claim with AHS. I pushed the button to open the garage door and it didn't come up. The tech was prompt. He got it repaired. He showed me some different things to do with the garage door in the future. The garage door squeaks, but it's fine now. It works. I've never had any problem with AHS. It's easy to file a claim, and American Home Shield has been extremely responsive.

A wire panel had burned up and AHS assigned Red Line Electrical Services to my claim. It took them a month to come out and I kept calling and complaining. Nobody wanted to do it and they said that AHS didn't pay people. In the end, a tech came out and replaced one wire. Everything is good now with the electrical stuff. My dishwasher is messed up at the moment but I won’t make a claim on that because AHS is not going to do anything about it. Also, I initially switched to AHS from another insurance company because they were cheaper. But now they went up. Their claims process is difficult, too. I pay them money, then I got to wait three to four days for somebody to contact me back. I’d tell my friends that I got a bad experience with AHS and I’d tell them to shop around. But I have a sister that got American Home Shield in Jacksonville and she said they were really good.

My refrigerator stopped cooling, so I paid $133 for a service appointment. Unfortunately, the technician from Sears was unprofessional and unhelpful. He incorrectly diagnosed the issue, claiming that the compressor was faulty and that the refrigerator, being an LG, was still under warranty. He ordered the necessary parts, but as of today, August 13th, I have been without a refrigerator for a month with no update on when the parts will arrive. Despite numerous calls to both American Home Shield and Sears, there has been no resolution or communication regarding the delay. I purchased home insurance for peace of mind, not for this level of inconvenience and frustration. What a scam.

I have had the worst service ever. Don't bother with AHS. If I had to rate their horrible service I would give them a 10 for the worst service. Their customer service is horrible. They never call you when they say. They deny claims. They never put anything in writing. They have technicians working for them that are very unprofessional and rude. They will charge you a service fee and then never show up for your appointment but they say they did. The technician never answer their phone or come out on time. They have poor communication. They are not worth having as your home warranty company. I wouldn't even give them one star but I had to. If you have any of these problems call the California Department of Insurance and they will investigate. It's a wonder how they're still in business.

This company is engaged in unethical business practices. After taking my $100 every month, I called for a water heater repair. After taking $100 for service call, they decided to replace the water heater, but before, I have to pay $870 for extra repairs. This company is trash!!

The person that came out to check the AC said it was leaking and that I needed a new unit. So, they put the claim in. But when I got a second opinion, that was not what was wrong with the unit. It just needed Freon. I contacted the vendor and the lady said, "I guess that's what our technician said and I guess..." All I asked was for the $100 back, because their diagnosis was wrong. I didn't get resolution with it. I just let it go. I said, "Okay. I got it fixed." No harm, no foul. I tried. I'm not gonna fight with them because I've never had a problem with American Home Shield as far as fixing anything around my house. I've had a good relationship with them. So, I don't know where the hiccup was.

I've been with American Home Shield for years and I'm happy with the service that I get. If I've got a leaky drain or a toilet that needs to be fixed, the contractors locally have always been quick to respond. So, it's very helpful for me. But the annual fee keeps going up and it's almost impossible to afford. So, that got me a little upset. It's always a surprise and I always have to stay on top of it. I may have to come to a point where I can't do it anymore. The annual membership may be $1000+ and then you have a co-pay every time someone comes out. But I see the value in it. And AHS had worked with me. In the last couple of years, they gave me one free co-pay. I'm on a fixed income, so I appreciate anything that they're willing to do for me. But it is getting more difficult to work with them because the majority of the people that I'm speaking to online are not located in the United States.

I did a claim for the AC unit that was turning off intermittently by itself. The repairman who came was fine. He repaired the AC unit on the same day he came out.

When the air conditioner was leaking, the repairman said that it wasn't covered by American Home Shield so I had to pay $399 out of pocket. I had complained that there were so many other issues other than the leaking. It wasn't maintaining its temperature. If I set the thermostat at 70, it was still 80 in my house. It was 80 outside. They put a condensate pump in but that didn't relieve the problem of the air conditioning temperature so it continued to remain hot in my home.

American Home Shield is great. As soon I put the request in, they dispatch to the appropriate contractor who contacts me in 24 hours. The only thing is the premium keeps going up. Other than that, the techs have been great. Recently, I had the water heater replaced. It was leaking and the contractor came out and ordered a part. Home Shield told me which portion was covered and that I have to pay for my portion.

We've had American Home Shield since we've owned this house and we've owned this house for almost 30 years. We've filed many claims with them and for the most part, they've been good about all of them. There was one time where we had to file a complaint against them with the Better Business Bureau. 24 hours after we filed the complaint, they did what we had been asking them to do for months.

I had a claim for an air handler that moves the air for the heat and the HVAC, and it was easier than I thought. The contractor was personable and the tech showed me what needed to be done. He did the repair, tested it in front of me and showed me that it was working. It was great. They were there when they said they would be. They did the work they said they would do and left it better than it was. I've been an American Home Shield customer for at least eight years and when I've needed them, I'm glad I had them. If somebody asked me if they thought they should do it, I'd tell them yes.

The master bathroom shower had an issue that B&L Plumbing had to fix so we were using the other shower upstairs. It was leaking, but we never use it. I tried fixing it but couldn't. The plumber fixed it but we wouldn't know until 48 hours later whether it worked. It was still leaking. It was a slight leak but it stained the ceiling in the downstairs bathroom.

American Home Shield paid to replace the hot water heater that blew up and leaked all over. But the plumbing company very much upset me. There were two issues that I called American Home Shield at once. One was a leak in the wall in one of the apartments. They said they couldn't do anything about repairing the shower valve because I'd have to remove the wall completely for them to get access back there to see what exactly was going on. That ended up being an insurance claim. Then the plumber looked at the hot water heater and told me it was gonna cost me $1,000 out of pocket on top of what American Home Shield was paying. Something didn't add up so I called American Home Shield. I asked, “Are you guys covering the expense of the hot water heater? The contractor tried to get me to pay them an extra $1,000 and sign off on the work.” They said no. The plumber tried to steal $1,000 from me.

Access Appliance has been out on the air conditioning. The condenser was not operating properly on the outside of the home. I called the claim in via telephone the same way I do always. I don't find dealing with American Home Shield easy. I made it clear that they assigned another vendor and I made it clear that it needed to be that specific vendor who's also on their list. It takes three calls to get it done. And then I had to call and verify with the actual service provider because within the past 60 days, they had done work on that unit, and I didn't want anybody else to work on it except for them. Other than that, everything is fine.

I was shocked because I thought I had my garage door covered through American Home Shield and then when somebody came to fix it, they said, "Oh, well, the rules were changed in last year. It's not covered." My garage door wouldn't go up and down anymore, and they had to put a new motor. I paid the $100 before the tech came and he said, "That'd be $600." I said, "I've already paid 100." "Okay. That'll be $500." Then I said, "I'm a senior." He took $25 off.

My air conditioner claim with American Home Shield went fine. It was set up, the repair guy came out, he looked at the problem, and he fixed it quickly. I had another claim after that for the bathroom sink and for a leak in one of the bedrooms. On that one, the plumber who came out was very nice, but he had to come out a second time because he fixed it, and then it still was leaking. For the one in the bathroom, that was a claim that I had submitted a long time ago, which I called AHS about. The person said that they called me and it was like they were waiting for my faucet. So, for a long time, I couldn't use my faucet in my bathroom because they said that they were ordering a part, but it never came.

When I first started with American Home Shield, my issues were fixed the first time. I didn't have to call them back. But I noticed towards the end, they were sending people that were new at what they were doing. Phil's AC had to come out four times before they got the air conditioner working the way it was supposed to. Also, being a customer for 16 years, one would think that there would be something a little different for me. But instead of American Home Shield staying balanced, they increase every year so I'm no longer with them. I couldn't afford it anymore. I started out with them with $69 and it went up to almost $169.

I like having the peace of mind with American Home Shield. When we got our first house, we had some issues and somebody recommended them. Since then, we've had them. When something unexpected happens, we don't have to worry about selling out. The last call we've had with them was regarding our dishwasher that was leaking water. With Sears, they send you a message right away, letting you know the appointment it said. I receive the same communication from American Home Shield stating who has been assigned. Sears even send their person's information. The person who came was very professional and got the job done on time. He ordered the parts that were needed then came as soon as the parts were delivered to install them.

American Home Shield is the worst company ever invented. They're a scam. I've used them twice, one time for my water softener. They told me in order to replace the water softener, it was gonna cost $1,100. I can go buy a water softener and put it myself for less than that. Recently, the air conditioner wouldn't turn on. I straight up asked the guy how much was it gonna cost me if this has to be completely replaced out-of-pocket. He said 2,000 to 3,000. In this area, I can buy a brand new one, have it installed with $2,500 without having a warranty. American Home Shield is a waste of money.

We had something stuck in our sink and our garbage disposal was not working. The repairman came out right away. We reported it on a Friday, and he was out first thing on Monday. He was very nice and took care of everything.

I have been trying to get my dryer fixed and AHS is using Sears Home Service. This is the worst company I have ever dealt with. I haven’t even been able to deal with anyone local so I’m not sure about the Leesville techs, I’m sure they are great. The actual Sears Home Service company is trash. I have been trying to get my dryer fixed for two months. I have paid for the service but received nothing. I have had five scheduled appointments and no one has showed up. My status on their website keeps saying parts ordered and I have told them multiple times that I received the parts but the system isn’t updating. I haven’t been able to speak with a manager or supervisor. All the call centers are in India and they have not been able to help me at all. The only reason I am keeping this appointment is because it’s through my American Home Shield. When I speak to AHS I get about the same type of customer service. Nothing has been resolved. Unbelievably bad service.

I've always had a good experience with Competition Pool & Spa. They're very knowledgeable. I have requested them through American Home Shield because they do a good job when they come here. I had a claim for a pump recently. They took care of it. They usually come within a day or two of me sending in a request and they take care of it while they're here. We've had AHS for close to 30 years we've been dealing with them, in this house and the one that we had before. I've told a lot of people and my kids that they should go with them because repairs happen sometimes and you're not financially ready for something like that. It's a blow when it's a big one. For the copay that they charge, it has gone up recently again. But I understand, everything else has. But it's still a lot cheaper than having to pay it out of pocket. I'm also not big on computers, but their website is easy to use. I've not had a problem with it.