American Home Shield Reviews

We had an issue where our AC quit working during 114 degree weather. We filed a claim however AHS was terrible and dragged their feet. We were unable to have them send someone in a timely manner, they wanted us to wait weeks. We ended up having to get our own repair estimates and ultimately pay for the work out of pocket. We have a full paper trail of what took place including what went wrong with the original unit. We were able to have everything done and repaired before they could even have someone out to look at the unit. When we asked them to honor the warranty, they denied to help with any of the costs. They wait to send someone until you take care of it then refuse to help.

We have been loyal customers of American Home Shield for over 3 years with no major repair request. AHS assigned a company that made 3 attempts to repair our unit while never accessing the attic (correct repair location) leaving us with hefty uncovered paid expenses that was not the problem. My family is and has been suffering without Ac in Texas heat for 30 days in 100 degree weather. AHS supervisor hung up in my face, refused to give me his name nor his supervisor info and showed no concerns other than saving AHS money for repairs. This should be against the law. Please take your business to a company that cares about the customers.

I had claims with American Home Shield for my upstairs and my downstairs AC. I also made a claim for my dishwasher. The people who came out did awesome. They fixed what needed to be fixed in a timely manner. But my recent claim was not so great. My washer went out and the technician noted that it needed belts and there was probably a transmission issue. American Home Shield decided to do just the belts. They wanted to go the cheaper route. The technician came out and put the new belts up. I got two small loads of laundry done and the washer did the same issue again. Between that, it had some time because before they could get the washer fixed, I had to go down to the laundromat and do a bunch of laundry.

When I called AHS, some of the reps I got were pretty good and their website is not bad. So far, they replaced our stove and fixed some of our appliances, but others were not fixed correctly. With our pool equipment, we paid extra to get it added and when we had a claim on it, they agreed to cover this one piece on it. But when the pool guy came out, he had to move some of the plumbing around to make that piece fit where it was agreed to be placed, and AHS wouldn't pay for that. And then, they didn't cover the chlorine and lay things. We needed one of those and we paid for that out of pocket as well. I completely understood that, but why would they not pay for the plumbing that had to get done to install the part that they agreed to cover? The guy we talked to just kept reading the little blurb in the contract but that didn't tell me why they weren't covering it. It was so frustrating, so I just hung up.

I have American Home Shield as a warranty service and I have the shield gold membership, my A/C stopped cooling and I requested service. They sent A 1 US Air condition and they couldn’t fix it, it’s been 3 weeks and so far nothing is happening and the contractor wants me to upgrade at a cost of $13,000.00 and AHS won’t authorize it until they get a diagnostic from the contractor and the contractor haven’t sent the diagnostic either. So, so far I’m still without A/C AHS won’t replace it and they won’t pay for the upgrade either. I already looking for another company to do the upgrade for a new A/C system. I'm done with AHS, they’re not doing anything about it.

I've been very disappointed with Home Shield. Their response time is great but once the ticket is opened and assigned, it's a bit of a struggle. Yesterday, I had my garage door repaired to where it could be functional. But Home Shield was calling me to find out how the project is going instead of calling the vendor and they're expecting me to follow up with the vendor. They've got jobs to do just like I've got a job to do and my job is not following up with the vendor that's supposed to be fixing my house.

I had two cooling situations. One of them was for a property next door that I own and the problem turned out to be the fan, which was repaired with not much waiting time. Right after that went out, mine went out. So I was without air conditioning for almost all of last month. Determining what the problem was then ordering the fan caused a delay, but when the parts came, the repair was done in just a few hours. The techs had to go up in the attic, which is where the thing was, and it was extremely hot, but they worked really well. There was no complaining, and they just went to work and did what they had to do.

My air conditioner air was not cool so I made my claim online and the American Home Shield site was user-friendly. The service company they sent out was very professional and there was good communication. It was a wonderful outcome and the issue was fixed. That took over an hour. The techs gave an update and reassured us. It was very positive. They explained what was wrong and why the issue was happening.

I love AHS and it's really easy just to deal with them when I need something. They're great and the warranty is a good investment. Recently, my dishwasher was dead and I did a claim online. It took a little while for a vendor to come out and take a look at it. But when the vendor came, the tech said that the dishwasher has lived its life expectancy and parts were no longer in production. I was told that American Home Shield would call back with a possible offer or options that we could have but he didn't elaborate. Then three hours later, American Home Shield sent me a proposal stating that we could buy a new one with a credit of 400 and something dollars. And I bought a new dishwasher with that. The whole process took about three weeks, and the tech was efficient and thorough.

In the past, my experience with American Home Shield has been fine. They replaced an air conditioning unit on my house, and all that was good. But I was disappointed in this event. I felt they didn't explain it well enough and tell me I would be limited with what my dollar amount was. It was a lot of money out of pocket this time. They told me at first, I would get a fan similar to what I had. What they paid me was $55 a fan, which wasn't enough to buy one. So I had to go out, buy the fans. And I just got the reimbursement for the money. There's a site where the electrician can go on and try to replace them with a fan that was similar. But there was nothing in the price range of $55. I had to hire them to come and put the fan boxes in before they could put in the fans. So, it took some time and it was costly. It was a thousand dollars. I thought at least my fans would be covered. But that wasn't true either. I was happy with AHS until this last thing.

I've only had to use American Home Shield twice in the six years I've been with them and it was fine. The first one I did was a refrigerator and icemaker. The other one was my dishwasher. The process was fine. But with the last one we did, I found the wait time between my reporting and somebody being able to get out there to be quite long. It was about 10 days. But when the tech came out, things went great. He went above and beyond. American Home Shield is fine. It’s for things bigger than what I've had to use so far. The price has gone up from 75 to 100 and I didn't realize that. It's quite a bit.

I'm waiting for somebody to come out and look at my air conditioner. I screwed up and I could have had a tune-up but I didn't get it. A couple of days ago, I had water coming out of the unit. I shut it off and put some towels down. It's had little drips of water but it's still working. I left it off for almost an entire day in that bad heat. I've read that water is coming out, you really don't wanna run it. But I don't wanna die in this house because of the heat. It's working fine now but it just scared me. I'm just worried that they're not gonna call me. I'm not dissatisfied, but it seems like I spent some money that I probably might not have needed to spend. But it was partly my fault for not getting the air conditioner tuned up because they don't do tune-ups in the offseason. I'm still waiting for the technician to call me. I got ahold of them three days ago. Nobody's called me yet. It's summer and I figured that they're probably busy.

There was a part missing on our water heater. It's easy enough to request service through American Home Shield's website. The contractor was able to book the repair the same day and they came out right away. So, it was great. When the previous owners installed it, they didn't install a venting thing that goes on top. I ordered the part myself. So, the company that came just had to disconnect some pipes, reconnect them and install the part.

I had to get some advice on a complaint that I had. Because one of the contractors gave me some information that they couldn't take care of a specific problem that I had. I called back to American Home Shield and they resolved it.

With AHS, submitting a claim is easy. I do it online and their website is good. But the customer service on the phone is awful. You might as well be calling Indonesia as there's a language barrier. Recently, we had a microwave go out. It's 12 years old and when the guy came, he had the part in hand and fixed it. He was in and out in 45 minutes, and since then, it's been working.

I pay the fee and the serviceman comes out. They've been very kind and efficient. I had my garbage disposal jammed and I couldn't unjam it with anything. So, I had to call American Home Shield. Sean came out. He got here 9 o'clock, and by 10 o'clock he was finished. A screw had fallen into the sink and that is what kept the garbage from moving. Sean fixed it. He had a good attitude in terms of explaining to me what had happened, and he was very efficient.

I did claim for my air conditioner and American Home Shield was great. But they didn't realize that I had a special type of air conditioner. Mine's a Carrier Infinity and it doesn't work like a regular air conditioner. It has speed drives in it and an inverter changes it to DC powered run motors. It doesn't make any noise unlike a regular air conditioner that goes bang. Mine has five different speeds to it instead of just one. The issue was the board blew on my air conditioner.

I had a water heater that was worn out and it flooded my home. I called up AHS by phone and they got back to me within a day or so. It was over the weekend, so I had to wait a couple of days before the contractor could come out. Vermilion Plumbing came and checked the unit. They had to replace it and I had to wait three days for them to order the unit, get it approved, and get it installed. But the first unit that they got didn't work when they put it in so I had to wait another day or two. They had to come back out and replace the heater core but that didn't work. Then, they came back out and replaced the whole heater.

The contractor sent out by American Home Shield came and checked out the air conditioning, so that was a good thing. The tech was timely and very pleasant.

Our oven wasn't working and SRL Services came out and replaced a computer module. The young man they sent out was really knowledgeable and friendly. I've suggested AHS to many friends and everyone that I've mentioned it to seems pretty happy with it.

AHS has better pricing than other companies and they have more coverage. Recently, our dishwasher was warped and it was leaking water everywhere. I filed a claim online. The website was friendly. The tech who came out was nice. I needed a whole new dishwasher. They sent me a list of a bunch of them that I could choose from. But all of them were way out of our price range. Only two of them were in our price range. One was the wrong color so we couldn't get it. The other one was sold out. So they gave us the option to just get the Lowe's gift card, which is what we ended up doing.

We had somebody come out and take a look at our air conditioner and it was handled to our satisfaction. Michael, the tech, was excellent. It took him probably half an hour to fix the issue and he told us what to do to prevent it in the future. I would highly recommend American Home Shield.

We called AHS on May 24th and so far, three different companies have come out to fix the problem, but the problem still exists. The guy from the first company came and changed one part. The dishwasher wasn't drying or cleaning, and he changed the spinner. But it’s just a spinner where the water comes out. The second guy came and he changed the top spinner, then he came back and changed a valve. Afterwards, he came back and changed the soap dispenser. The thing started cleaning better but it's not drying at all. And there's still food and it's not removing things from the dishes.

I submitted the claim because our air wasn't blowing out to the capacity that it usually does. The guy came out and fixed everything the same day. It was just the communication issue that May Heating initially told us they were only available between 9:00 and 4:00. So, we pushed out a further appointment. And when the tech came that day, we weren't able to be here. So we had to reschedule.

I had one year I had air conditioner problems and the small business owner that American Home Shield sent seemed like they'd found something. They were very small and had no parts on hand, and that didn't fix it. It was a month in the summer when I was without air conditioning. They kept coming and trying to fix it. They were very diligent. They would say they ordered the part and when the part comes in, they would get us on the schedule. The part came in and they took three runs at it. It may have been several things broken. But they got it fixed and that was fine. That's the only inconvenience that I had. AHS uses small businesses that are just trying to get started and this gives them clientele. But I've had very good success with it.

My AC unit was freezing up on my second level. It's a dual unit. I called AHS early in the morning. I wanted to verify some information if I was able to use anybody else. Because I have used May Heating and Cooling before. But it was hard to schedule them. It was gonna take more than a week or two to have somebody just to look at it. Then go back, get the part, and then come back another week. And I needed the air for that day. Their customer service was excellent. The rep got me an appointment right away. The following day, they got back in contact with me. They came two days later.

I called American Home Shield on the phone because I don't have a computer. They reached out to the company right then and set up everything but they couldn’t get anybody to me. Everybody around this time of year is suffering with the air conditioning system and I had to wait a week and two days, and it was indescribable. It was so hot here in Savannah. The techs came out and checked the air conditioner. I thought the unit just needed to be replaced because it had been with this house since it was built. But they said that the problem was the coil. It had a hole in it and the wiring, and the Freon. AHS took care of the other part and I had to pay for the Freon, which came to $1,550. It hit me hard because I didn't have it but I had to pull it out of my savings to do it. But other than that, since I have American Home Shield, they have been very good at getting somebody to do repairs. It just took so long.

Arrow Appliance Repair came out and fixed our refrigerator. I had called because we were going out of town that day. I wanted to see if there was any way the repairman could get over before we left town, so the food didn't spoil. He worked me in that day. It was terrific. I tell people about AHS all the time. I love it. I'm elderly and I live alone. Somebody could give me a ridiculous estimate. But it has to go through American Home Shield. So they'll know that AHS doesn't allow that much for the work." It's kind of a safety and a good deal for me.

AHS is convenient. But they nickel and dime you and do minimal work that’s necessary. Recently, a contractor did a virtual inspection and had to order parts for my washing machine. The parts haven't come in yet.

Sears came out to repair our washing machine. It had rust in it, so American Home Shield ended up paying for a new washing machine. The washing machine that was covered wasn't what we would have expected because the ones that we had were a bit pricey. We paid 300 out of pocket to upgrade to something similar to what we have. Not a lot of people are up for the home warranty because of the monthly bills, but I'd recommend American Home Shield. Everybody is professional and meets the job requirement. If there's ever an issue where it's not resolved, they do recalls and send out somebody to make sure that the problem is resolved.

I've had not so great experiences with American Home Shield. I've had one weird experience with somebody who didn't have good bedside manner. But the majority of our experience has been good and that's why we've kept them. Our refrigerator had gone out and their contractor had to come out and fix it twice. Finally, they replaced it. They fixed our dishwasher too. The technician who came when our AC unit went out was amazing. He was quick and respectful. He repaired it that day.

American Home Shield is excellent. I'm very happy with them. When you file a claim, they let you know right away that they are assigning somebody. The technician will either text you or call you. The copay now is $125 which is a bit steep but they've resolved every problem I've had. Everybody is courteous. They clean up. They enlighten me about a lot of things on how to take care of some of the appliances. When I had a problem with the Moen faucet, they told me to call Morn and get a new part. When it came in, they put it in.

The tech came after we reported the claim to American Home Shield so the service was quick. He had to wait for a part so we were without a refrigerator for well over a week. But he fixed it when he got here in a very short time, which was maybe in 15 minutes. We have a nice refrigerator working now. The only thing was we thought we had a lower deductible, but it was $125. And we couldn't figure out why because we thought the parts and the service were included. But my other friend has it and her deductible is $25. She bought her house about three years ago but I can't imagine that it would go from 25 to 125 in that length of time.

It was a great experience with American Home Shield. I had a garbage disposal that was leaking into the kitchen sink, a faucet that was loose and a toilet that was running. I also needed them to check the water heater temperature. All those got taken care of same day. They had to go and get a new garbage disposal.

There's no live body involved when filing a claim with American Home Shield. That's a disconcerting thing about it. That was why I called and they arranged for a plumber to come out. They called the next day and had to schedule me for a day and a half later. American Home Shield is an inexpensive way to troubleshoot things. The upside is if you got an old home, you're covered. The downside to them is their contractor is gonna have the least expensive, quickest fix to try to correct the problem. If it happens to work, which in this case it did, they leave. Everybody's happy until it craps out six hours later. Now, you gotta go through the whole process again.

I had a sump pump replaced within the last month, and my experience with the plumber that came was outstanding. He was prompt, professional, and efficient. He took care of it quickly, and I have a sump pump that works. American Home Shield's customer service is good too. I like not having to worry about my things when they break, and I don't have to do anything. That's part of the beauty of this.

American Home Shield's monthly plan worked in my budget, and the coverage seems adequate. I've had one claim and it seems fine. My clothes washer stopped working in mid cycle, and it would not drain. I also smelled something burning, so I figured the motor quit. Because the washer is part of the warranty, I did a claim online and the website was very easy to navigate. American Home Shield then assigned Accord, and the independent contractor that works for them came and there didn't seem to be an issue. He checked everything out and it ran perfectly. However, it's still an open ticket for 30 days, if something else goes wrong.

My furnace was sparking and catching fire. The contractor was very professional. For how young the techs are, they're very knowledgeable and willing to work. They're very friendly people and they solved both my issues very fast. I had a water heater issue too at the exact same time. Both the companies that came out were awesome. It would have been 1,600 bucks to replace my water heater and I ended up paying a little over $600 out of pocket. That is including service fees. Adding the furnace stuff, AHS saved me 1,200 bucks easily.

I had an issue with the air conditioning. The techs have come back three different times. Initially, the tech diagnosed the first problem to be the blower. They came a few times because the wrong part was sent by American Home Shield the first time. But then, the correct part was sent quickly after that. replaced the blower motor but now the issue might be the condenser coil dripping. Also, the box that contains the whole air handler needs to be replaced so I'm waiting to hear from the AHS.

Yesterday, the technician came for the refrigerator. He said the refrigerator was totally broken so he had to submit a report to AHS. They have to change a compressor. And we’ve been out of a fridge for four days. It's so difficult because that happened on a Friday. American Home Shield sent the request right away to the contractor. They called me but Friday was so busy and we didn’t have an appointment. Then Saturday and Sunday came. It happened overnight. In the morning we saw that the refrigerator was not working, so we had to throw away so much food. It's difficult without a fridge. So, I hope they resolve the problem as soon as possible.

I had a bad experience about a month ago with my refrigerator. The compressor went out. It was gonna take a month for the techs to come out until I called American Home Shield and told them I needed somebody to come and look at the refrigerator. They sent some Sears people within four days. But they had to order a compressor, which took a week, and the compressor sat here in my house for four days until the techs came and put it on. Supposedly, the technicians lived 100 miles away from my house. I was here without a refrigerator for two weeks and I was using an ice chest to put all my groceries. So, that was a bad experience.

Submitting a claim to American Home Shield is somewhat frustrating. They always have some hidden charges or something that's not covered or not clearly covered, but you're still paying monthly and you still pay for a service fee. If it's not covered, then they should return the service fee. I had an electrical claim that was denied because it's external electrical flood lights. I had the electrical portion within my service agreement, but they said it wasn't covered. I paid the technician to come out, and they looked at it. They sent the work order back to American Shield, and they denied it.

The refrigerator stopped cooling and the freezer no longer worked. And more recently, we had the techs come out again and they repaired it. On this last occasion, the tech walked me through and told me what it was. I met the technician personally, and he shared with me what he thought was the issue. They had to order the part. He didn't have it with him so he came back. But it was a little later than he had predicted. I wasn’t there when he installed it because I was out. But it was working. Then all of a sudden, it went down again.

My unit wasn't cooling, and American Home Shield didn't have people to work on it. It was hell. Everybody was tied up, and it took me about three months to get the unit repaired. The last visit was a reschedule after reschedule. When the repair people came out, they replaced something on the air conditioner, but the AC is still not cooling correctly. I gave them a call for a re-check and this is the fourth time. They're not responding. The month before that, they came by to fix the unit as well. This is in one of my rental properties and they wanted me to pay for the service call again. I will not recommend American Home Shield, and I will probably be canceling with them.

Something on the microwave shorted and it was replaced by American Home Shield. We submitted the claim over the app. It's flexible and easy to use, and most of the response is automated. This time, someone was out in less than 24 hours. All in all, American Home Shield is great, and I suggest to a lot of friends to get it.

I had a leak in my sink which was coming from where the drain meets the sink. Plumb Genius came out and they realized they had to change that and the garbage disposal. So, that was what they did and I had no problems at all with it. The little dude who came in looked it over, told me what was going on, and proceeded to do what he had to do. It took him 30 minute tops. Everything is now functioning the way they're supposed to.

My microwave would switch on and it would move, but it would not heat. I submitted a claim with AHS on their website and they had a good link. It was also user-friendly and the information they gave about the company was clear. The person who came out was professional and within a day, my microwave was fixed. One of the parts was burnt so, he changed it. He said that it's the most common thing that happens, so they always carry the part with them. So it was very quick and since then, the microwave's performance has been perfect. I would encourage people to take AHS as their appliance insurance because I love their quick response and easy access.

My washer wasn't working. The water was still up, but it wasn't doing anything. The diagnosis was that the motor wasn't working. They replaced the motor but the washer is not working correctly yet. So there's a technician coming today. But it was fairly easy to send in the claim.

I sent in a claim when the refrigerator quit working. The one side wouldn't cool off. The contractor found that there was a switch that defrosted that would let it freeze up. So the tech had to replace the switch, but then the refrigerator still didn't work. There's a switch that transfers the air from the freezer to the refrigerator and that was out. It took three weeks for the part to come in. But the service they did was fantastic. They got it fixed now. The technician was very good. But the issue I had was the three weeks waiting on the part. I had my food over in my sister's refrigerator for three weeks. But I know that Home Shield or even Sears had no control over getting a part. Home Shield did help me with that. They said that there was a refund of $75 on the service call. So, I'm happy with that and I recommend them to anybody.

I had a problem with the freezer freezing up and Axis Appliance Repair is trying to repair it. They've come out three times. They asked me to completely defrost the refrigerator for two days and see if that fixes the problem. I’d recommend AHS.

I most recently had a dishwasher repair and they were out here. I told the tech what was going on and I sent him the serial number and everything so he would have the part with him just in case that was what it was. He ordered the part before he came out so that he was able to do it all in one appointment. It took about a week but once they got it in, it took about 30 minutes to get the dishwasher fixed and everything was good to go. The tech was very pleasant and professional.

Hello. I purchased a new home this year and bought coverage from AHS with specific adder for pool coverage. After living in the home for a short amount of time, the pool heater stopped working. There was an error message on the screen about a temp sensor so I figured no problem, this is why I bought the coverage so I called it in for warranty. This was around 5/30/23. The tech came in, saw the message, noted it in his report and then also noted that the unit caught fire...

The plumber was very respectful of my house. He was helpful and he solved the problem. This is as opposed to the gentleman who came by today to solve another problem. He didn't even have the courtesy to say hello when he arrived at my door. He didn't even open his mouth to talk to me and walked through my house in his shoes. I don't like American Home Shield at all. I'm not renewing them. Don't even think about going with their services.

AHS has been great for us. We got the highest package available to us and with that, they've been able to do everything we've asked. Their call line is 24 hours. The vendors that they've sent to our home have been very good too. Filing a claim has been very pleasant. For my recent claim, I called and it was very straightforward. The call agent asked other appropriate questions, asking what type of GE appliance it was. Admittedly, I didn't know there were a lot of differences. But with that, I did a quick Google, was able to get the answer. They sent the right GE vendor out. He was able to assess the problem. And he was in and out within 30 minutes.

Winston Doors came out because I thought I heard some creaking noise. Everything worked out.

American Home Shield dispatched the service and the technicians came out. They showed up on time and were done within two hours. AHS is a great warranty company. You feel secure knowing that, if something breaks down or happens, then you know there's someone to help you find a contractor that's reputable and your out-of-pocket expense is not gonna be as great.

American Home Shield's service is good, but the subcontractors that they use are somewhat confusing for me. Most of the ones that we use all the time that they send over for our refrigerator don't even speak English. They're not very friendly. We can't really communicate. They just seem like a foreigner that's there to do their job and walk out. As far as AHS, they are very responsive, they follow up with email, and they're very polite. We pay $50 deductible, and then we get our stuff fixed.

It's been pretty good submitting claims to American Home Shield so far. I did a claim for my AC because it was clogged. It was working but the unit got flooded and caused water damage. American Home Shield sent out Extreme Heating & Air. The tech was really nice and polite. He explained and showed us everything that was going on. He was efficient and he did a really good job. He fixed the problem and didn't try to go around it. Now, we just have to take care of the water damage. I would recommend American Home Shield to a friend. The people I've spoken to have been pretty friendly. Sometimes I wish the home warranty could do a little bit more but it's always one thing that they cover and the other part that isn't covered is the part that breaks. Also, they price went up, but then everything went up.

American Home Shield's claim process is pretty pain-free. I did one for an AC leak. I had to call them out two other times and the techs came right out. American Home Shield's contractor are professional. I would highly recommend them. Even though they raise their rates every year, I've been satisfied with them and I haven't had any issues.

We're on a well and the pump stopped working. I requested a service call from American Home Shield and someone came out the same day. The techs went over to the well, tested it, and tried to fix. They were resetting to see if it was just a breaker or fuse. Everything they tried didn't work so they figured the pump was out. They had to come back later after a day and a half to do the replacement. American Home Shield is good. But I don't particularly care for their outsourcing when you call. That's my only complaint.

I had a water leak on my washer and I called American Home Shield, and they assigned somebody out of Sears. They came, decided what was wrong with it, ordered parts and the parts got shipped to the house. Then, the Sears guys came back and fixed the problem. It was just a rubberized part and it’s working fine. I’ve had a little bit different issue with my fridge and we’ve had ongoing issues. We had an ice maker problem probably a month ago and the day before the techs came out, it started working again. But I didn't cancel the appointment because I wanted them to check it out. They couldn't find anything obvious though. They made sure the temperatures were correct and leveled the fridge because it recently got moved back in after a major interior remodel. But a week later, it stopped producing ice again. So, I contacted American Home Shield and that's when the problems began.

We had a microwave that was errored out. I called AHS and it was very easy to reach them. Then, it took three days to get the parts but when techs came out, they were able to fix the issue. Other than that, it would be nice if AHS would cover an appliance if it was broken by something I did, because they would cover it only if it breaks on its own.

American Home Shield's service has been pretty good. If they can't fix an appliance, they'll replace it. They replaced my fridge, washer, and heater for the water. Recently, my washing machine broke and they sent out Sears. After the washing machine was fixed, the dryer went out and Sears didn't show up for that appointment, which was weird. Then, they showed up yesterday and they fixed it, which was good.

My tub was leaking. I called AHS and the wait time to get an agent was long. Then, they let me know all pertinent information so I would know who was coming to my door. The techs who came out were professional and polite, and they were able to fix the issue. All in all, AHS has been good and I would suggest to my friends that they get the warranty.

I had a washer leak and that was replaced by AHS. They gave me an offer for something similar that they recommended and they also offered a credit to Lowe's so I could pick if I wanted to. I went with what they recommended and I got a free washer-dryer stackable. Then recently, I had my AC go out and they sent someone to repair that. It was a simple issue, and he was in and out within half an hour. The techs I had were super nice and professional. I've also had to call AHS and the lady was really nice. I was impressed with the coverage, too.

My dryer was not turning on easily. I called AHS to make a claim and the reps I talked to were very professional and cordial. Once I submitted the request, they assigned my case, and someone called me from Days less than 24 hours. Then the tech came in and fixed my dryer in less than an hour. I was happy with the service.

AHS pays for itself almost every year. It is expensive but so are home repairs. It doesn't cover everything, but it covers what it says it covers. You can use one call service for any appliance in the appliance category. I got my fridge and water dispenser fixed at the same time for the same call fee. I like that they do that. I've had a couple of providers that I let AHS know I didn't want to come back, but in general, it's been good.

Most of the time, AHS has not been great. There's always a language barrier and you're on hold for a tremendous amount of time. When things get repaired, it works alright. But it takes the time and hassle to get there. There's a lot of running around in between. They can't find a contractor to get lined up and I gotta find my own. Now, the price increase has been ridiculous. It went from 85 to 126. I'm not sure how much longer I'll be with them.

Lately, I'm not satisfied with American Home Shield. They should send somebody that knows what they're doing it but they're sending us the cheapest people who don't know what they're doing. Our air conditioning claim is still pending. Since July 28th, I've been calling them. Someone came and said it was working. I checked if it was, but it was not. The tech told us to turn it on then keep an eye on the fan and if that fan didn't work, we had to shut it down so he could change it. It takes too long to call them and I already went to out of country. I've been calling them from Canada to make an appointment, but they never answered. When I came back, I called them again. They finally sent someone. He checked and said, "There's a problem. You need a part. They will find out if there's some freon missing.

A contractor came and fixed my stove that stopped working. I had to wait for parts for a week, but they came in within 24 hours of receiving the parts. American Home Shield is awesome. I love that before their contractor comes out, they want to look at the problem through video and get the part numbers. That way, I'm not wasting my time with someone that isn't familiar and who couldn't fix the issue. They were able to talk me through where to find it.

American Home Shield has always come through. I had the air conditioning work done recently. It was making a noise and had to have a part replaced. The contractor was fabulous. They knew what they were doing. I'll never use anybody ever again.

I just had my heating and air conditioner replaced. I got lucky with this heating and air contractor. It was the first one in 10 years that I loved. Other than that, American Home Shield is horrible. When you call them, you can't speak to anybody in the United States. They're very nice people but you better know how to understand a very strong accent. There are no managers to speak to. If your refrigerator is broken and it's a $4,000 refrigerator, they don't wanna fix it anymore. They offered me $600 to replace it. I'm tired of their crap. I'm gonna cancel them. Nothing's ever easy. Their contractors are the bottom of the barrel. Also, this is my second month paying a fee that's gone up.

I like American Home Shield's program. My AC went out and it was easy to submit the claim. The tech was great, but I was dissatisfied because I had to wait Saturday and Sunday to get it fixed. I didn't like that because I couldn't breathe. I'm still in the hospital because I got too hot. I ended up with pneumonia.

I've had some good and bad experiences. I'm not sold on American Home Shield, but I keep renewing it hoping I would have the good experiences again. There's a financial benefit. If I have a problem, I just pay the $85 fee. And usually, it's taken care of. Most recently, I had to deal with AHS about an air conditioning problem in my condominium. Someone came to fix it, and it was fixed. But there was an additional problem. So, we had them come back. That took a long time. And they said they also needed a plumber to work on it. That took a few days. But it's not like when I can immediately just call somebody. It takes a while. How we could get some help faster when we need it could be improved.

My AC is not working. According to American Home Shield, they haven't been paid but the title company sent me a copy of the check that was mailed to them. AHS is saying they haven't received it, and I can't access any services. So, our experience with AHS is not good at the moment. Other than that, I had a claim with Flash Garage Door, and it went good. My garage door wasn't working, and the guy got it going in less than five minutes.

Our washer tech came, took care of it. Last month, we had a horrible experience. We're in Houston, 104 degrees, getting over surgery. The AC went out and we were without AC for two weeks. We reviewed the contractor and the Better Business Bureau has an F on the contractor, which raised a lot of questions as to why would they contract with American Home Shield if they have an F. And they have good reviews, but also bad reviews. So, that was very disappointing. They came the first time and didn't fix it. Next day, back to hot air, and they took a week for them to show up. The guy said, "I'll expedite this." No, they didn't. So, we had to chase them down. Finally, we bought out the contract and hired a regular guy and would get some reimbursement. We're hopeful that that will happen, but it was very disappointing. The techs were nice people and seemed to know what they were doing. The people on the phone were inefficient but were also nice.

In July 26 I place a service request for my dryer and stove, when the company came in they told me they need new parts, they submitted the quote to AHS and was accepted, but AHS will provide the parts, until today August 23rd we have not received the parts, my dryer and stove still not fixed and no one on AHS can trl me when the parts will arrive. I have called several times. First time they told me parts will be here August 14, then I called 8/15. They told me the parts department does not have a date yet, then they told me they will arrive the 21st, today they told me September 1st. I have been talking with many people and always ask for a manager o supervisor to see if he can tell me the date, they never transfer me with a manager, they always said they will called me back, they never did. Is so frustrating try to get an answer from them, they really do not care about the customers. Worst company ever.

American Home Shield covers many things. I still have the claim open with them, but the experience is nice. All my maintenance and the requests for service are good. It's worth it to take the warranty policy from AHS. I submitted a request online. And I had an assigned contractor. I got the notifications. I just had to make payment and it was all done. The second time, I called AHS. And without any charges, they fixed the issue. I'm happy about this unexpected maintenance cost with my heating. Because the heat and AC needed maintenance and it's costly. I know that I need to pay X amount, and I would get my service and it would be done, whether if it was broken or it was a tuning. I recommended AHS to a couple of my friends.

There were electrical switches in the kitchen that would sometimes get tripped and there was no power supply to that. Interacting with the contractor, Jet's Electrical, was easy. The only issue I faced was the switches again had an issue after the tech's visit. We tried to reopen the same request but there was a lot of misunderstanding between American Home Shield and Jet's Electrical. AHS thought that we were doing some kind of an upgrade so they canceled it. I told them it was not an upgrade and they told me to call Jet's Electrical to tell them to call AHS to tell them that it is not an upgrade. I was a bit annoyed because I had to do multiple calls rather than AHS speaking directly with Jet's Electrical.

The washer and dryer made so much noise. The part that kept it from doing what it did has worn out. It was part of balancing and kept it functioning where it was not annoying. The contractor is waiting for parts. Also, we had our AC units replaced and we had to go with whatever discount that American Home Shield had because the units weren't broken. But when you live in Las Vegas, you don't wanna have no AC for a month in the summertime.

I had a small leak in my air conditioner system and the contractor came out and checked everything out and made a couple of adjustments. Everything seems to be working well. My claim just before that was my air conditioner that had to be replaced. They did what they said they were gonna do when they said they were gonna do it, so I was happy and pleased with everything.

The air conditioner was out and it was hot. I called American Home Shield. They said Evolution had been contacted and they would be the one to come out and check my air conditioner out, and they should be in contact with me. Within a reasonable period of time, Evolution called me and told me they would be out. They came out and fixed it the day they came out, so I was satisfied. They were congenial and professional. They were two young men. One went upstairs and one was at the outside unit. They talked on the phone back and forth. They determined it was a fuse had gone bad up in the main box up in the attic. And they fixed that. One showed it to me. He put a new one in. And it has been humming since. It's 105 here now, so I'm keeping my fingers crossed.

Every time I would have an issue with the toilets, American Home Shield kept sending the same company and I told them before to not send that company back out because they came to fix the toilet and it was not resolved. American Home Shield told me that they were the only preferred vendor and that they were not sending anybody else out. But that was unacceptable. Recently, I finally got somebody different on the phone who listened to me, sent out a different vendor, and now, my toilet is working.

Sometimes, American Home Shield is really good. But sometimes, I've been very disappointed, especially with some of the providers that they offer and the wait time that occurs. Recently, we had an issue with our stoves. The person was able to come within a couple of days and figure out what the problem was, and was able to fix it the same day. So, that was pretty good.

I was very pleased with the company that American Home Shield sent out for the AC. They sent Cottonwood out on short notice. We had had trouble with our AC in the past. This summer, it was 118 degrees the day it went out and Cottonwood was busy with other customers, but they came out the same day, checked it out, and they gave the report by Monday. By Tuesday, American Home Shield approved the replacement because it was completely done. There was no repairing it. It took a little while to get it installed because they had to order it.

American Home Shield was responsive and they answered pretty quickly. As far as getting someone to come out, I was able to speak to somebody and request the specific plumber who had been out before for some different work and they helped me with that. The contractor came in, looked at the several problems we had put on this particular claim, and then went right to work fixing them. They did a good job. It was all pretty quick. They were professional and helpful. Everything went well. American Home Shield's coverage is excellent. Their customer service is usually good. I've had one or two experiences that were not 100%, but usually they fix it pretty quickly. As far as the price goes, they're not the cheapest people out there, but they seem to be one of the most respected and reliable.

So far, I have one claim, and American Home Shield covered it. And the ones who serviced my stove were professional, polite and efficient. AHS scheduled the repair within a week when I called. But I had to reschedule. The contractor called before he came. They came within the window of time that they gave me. The tech came in and I asked him some questions about the claim. It was wear and tear. The tech had to order a part. He told me that they could do online stuff. And suggested, next time I could try that. Because they could have figured out the issue easily that way. So I said, "Okay. Next time, I'll try it that way."

I called American Home Shield when the air conditioner stopped going and they contacted Emert. Then Emert contacted me and they were there within 48 hours, looked at it and said that we had a problem with the fans. They ordered a new fan. I told them I'd be away for a couple of days, and they said it was not a problem. When I got back, they put it in. Overall, I like American Home Shield. But I'm a little concerned because they put limits on the cost of repairs now, unless you go to the Platinum plan.

The man left my bathroom in disarray. He didn't clean up after himself. And he charged me for something that I wasn't supposed to be charged for. According to my contract, they either fix it or they replace it. He charged me $170 for plumbing which was not necessary. I talked to American Home Shield yesterday, and all they did was they removed an old toilet, put a new one in. No plumbing was involved.

I had some leaky faucets and valves, and American Home Shield took care of it. The contractor came out a couple of days after I submitted the claim and fixed them. They were great. But when I had an air conditioning unit replaced a year and a half ago, I didn't have a real good experience with the contractor. They had to keep sending people back to get it right. Then I was in the hallway and I looked upstairs, and the ceiling was leaking. So I called the tech back and shut off the air conditioner. The drain pan overrun was bent and it was leaking water and it was coming down through the overhead. I asked them, "Well, if the pan was bent, why didn't y'all fix it or replace it when you took care of that unit up there?" But I didn't get any comment out of that. Their people were a little lackadaisical.

The belt in the garage door broke and the tech from Michelin Garage Door, Ahmad, came within two days. He looked at it and said that it's gonna take a few days to order the belt because it's a special belt. It took 10 days and then, he came in and installed the belt. It worked pretty good. I'm satisfied with American Home Shield, because whenever I've called them, they've come in and took care of the problem. There's a lag time because they use third-party for their things but I understand that.

American Home Shield is very fast and right there when I make a claim. I called and made one. It was very smooth. American Home Shield reached out to me about a busted pipe. They sent the plumber out the next day. They called, checked and saw how they resolved the issue. When the plumber they sent wasn't able, they were able to reach back out to the office and speak with the supervisor, and was out the next day to get the issue resolved. He was nice. I was satisfied.

I had a couple bad experiences, but I’m okay with American Home Shield. One was about a stoppage and leakage under the kitchen sink. It went very well. The contractor did it that day. He finished it. He was very friendly and professional. Also, the cost is fair.

My AC unit downstairs stopped working and the whole claim process took five days. The technician that came from Myers told me that the downstairs unit not working forced the upstairs unit to work even harder. He fixed it and put a new capacitor in. He was pleasant. The issue I had with AHS was when I sold my home in Columbus, Georgia, the condition of the sales was to pick up a home warranty. I went with Home Shield because I've always had good service with them. I set up the home warranty for the new owner but two months later, they charged my account for a service they did in the home there. I got upset with it because I took the time to personally set this up in the new owner's name. I gave them that information but they didn't cancel out my account. Other than that, I'm pleased with them.

My very last claim was perfect. It worked like it did in the old days. But I had many contractors who didn't call me back. I wait a week, I call in, and AHS tries their best to get them but they're not available. I went through a hard time with my washer. It took three months and AHS finally gave me a new machine, which was very nice, but it was a big problem all the way around. But it wasn't always that way. It was never that way for many years and the contractor would get back to me within 24 hours.

The fan in the AC unit outside stopped working. We did the claim online as soon we noticed that something is wrong with our AC, which was Sunday evening, and everything was processed really fast. The contractor was here faster than expected. The gentleman was very nice and courteous. He explained everything to me and answered every question I had. The only thing is we always have issues with the type of AC unit that we have and it seems like people are not too familiar with this system. The tech let me know that he's gonna try to look at it and see if he can fix it and if he can't, then he would have to pass it on to somebody else. But he was able to locate the issue so he did a good job. Then, at some point, the unit stopped on me so, I called him back and he answered right away. He explained to me and told me to call him by 3 o'clock if it still did not cool down.

Working with the rep and the contractor was fine. Recently I had a claim for a garbage disposal. The techs got a new one installed. But AHS has increased the premium and cost of the people who come and fix the stuff too fast.

1. There is a leak in the downstairs AC unit, identified by visual inspection (Photo proof attached).

I recently put in a claim for some roof issues. They sent out a plumber, which was a little disappointing. But before that, the other claim for the dishwasher was fine. It seemed to be flooding. They replaced it, which was perfect. I also had a claim for my back door. During the storm, it was shattered. It had to be replaced. It's perfect now. I'm satisfied with AHS.

I've had a good time so far with AHS. Everybody's been quick, efficient, and professional. I had to get a new refrigerator and a new microwave because they were too old to be repaired. I put in the claim online. Had someone come out and look at it, and determine what needed to be done next. For the microwave, I paid out of pocket a little bit. The ones that they had that would be covered fully, didn't go with the kitchen, like the color. So in order to get the exact one that I wanted, I had to pay out of pocket a little bit. But the refrigerator was fully covered. Having AHS is very good because, especially after buying a house, I wouldn't have had the money to replace, especially not the refrigerator. So far, so good.

I like that with AHS, I'm able to call and get appliances fixed or get information about appliances that I have, especially in the younger years as a first-time homeowner. I had a problem with my kitchen sink faucet and used American Home Shield. When I submitted a claim through the website of AHS, it was very easy to identify what I needed to get to and submit the claim. Took about five minutes. Home Choice Services came out and was able to fix the problem rather quickly. They ended up taking off the faucet of the kitchen sink and replacing it with another one. They told me that the older one was all clogged with sludge and sediment and that was causing the pressure to go down. They were very good, respectful, and knowledgeable, and were able to complete the job in rather a quick time. They were punctual too.

Our washing machine went out. I called AHS and got the name of the company that was coming out. Three days after talking to AHS and they told who was coming, the company never called. I had to call them. They said that they would come in two or three days later. They told me they'd be here between 12:00 and 4:00. 4:30 came, but they never showed up. I called them back. They told me they were running late. They'd be here at 6:00. They never called. This was on a Wednesday. I had to call them Monday to find out what was going on. They had to order the part and we waited about a week. I called AHS on the 13th and they called the company. Supposedly, the company had the part, showed up on the 12th. But they never called me and told me they had the part. AHS had to call them and make an appointment to find out when they could do it.

There was a pipe between the dishwasher and the sink and there was a clog. We installed it new. We also had to remove a switch. GE Appliances came and they removed the switch. But we had another issue recently and AHS didn't even cover anything.

It was easy and productive when I submitted a recent claim with AHS. It took a little while to get the techs out the first time and the second time. But they did a good job. The first time they came out, they said nothing was wrong with the air conditioner. Then it completely broke the next day. A week later, they came out again. We were low on Freon and Freon has drastically increased in price. American Home Shield covers $10 per pound. And Freon was $180 a pound. So it was very expensive. But it repaired it. We also had a clog in the AC which they fixed. We also had to use AHS for our refrigerator the first year. We were like, "That came in handy.” Just not to have to pay a huge unexpected bill.

My garage door opener quit responding to the remote. I filed a service request through the website of AHS. They automatically connected me to one of their contractors. The contractor reached out within a few hours and scheduled a visit. They showed up a little before they said they would and took care of the problem. They diagnosed it within two minutes and figured out what was wrong. They were professional and business-like.

My air conditioner wasn't working. The tech that came out was great. He was there for an hour. He had it completely fixed.

The downstairs AC unit is not cooling. My interaction with the techs that AHS sent was great. They were very helpful and knowledgeable. However, no one contacted me. I had to find them and call them. By the time the techs reached me, it was a couple of days later. They have not repaired it yet. It was a compressor failure. They gotta order the product. AHS normally responds very quickly and you can use the online tools. Also in most cases, AHS sticks to the copayment. But some of the contractors that they utilize are not that great.

Submitting the claim with AHS is okay. But I know that for everything that might be wrong, all they're gonna do is try and repair it. Nothing's ever gonna be replaced. They had to replace the water heater one time. They put a value on it and we had to go out and buy our own. Recently, we had a claim for the air conditioner. It wasn't cooling. The techs that came out were good. They got it done within four hours after calling. It’s been good since then. AHS covers a lot of things. The pricing seems a bit high, though. For $800 a year, I would probably not carry it again next year because you could save money and then pay for whatever's wrong, get a contractor out to fix it versus paying 800 per year and nothing happens. That's 800 down the hole.

The garbage disposal with the circuit breaker kept going off. I submitted a claim on American Home Shield's website and the process was pretty straightforward. The website was super user-friendly and it was very easy to get everything I needed. I was given the name of the company and the general office line to be on the lookout for. Then, the contractor came out and they were really fast. They were really efficient and they only took 30-ish minutes to finish. They told me they were going to go through all the steps and that everything was good. They were able to reset something and they looked at the base. Everything's working perfectly now. AHS did what they said they'd do.

I had two claims with AHS, one about the refrigerator and another one about the air conditioning. The one about the refrigerator in my personal house has gone very well. The person that they sent out to fix it looked at it, told me what the problem was, called it in, American Home Shield responded right away, and they took care of it. The tech was a person who knew his business and since the repair, the refrigerator's performance has been excellent. But the other claim with the air conditioning was a disaster. It was in one of my rental properties and AHS sent somebody out there who lied about the problem.

I've had great service from AHS. Recently, they had some maintenance people come out to try to fix my refrigerator and there was some mix-up. The tech was supposed to report back to them that he could not fix it. So, I called AHS and now, I'm waiting on something from them to let me know what they're going to do next. Other than that, everything else has gone fine. As a matter of fact, I'm very impressed with the new system that they have. You just call up, they get the information, you tell them what you need, then they give it a quick result. So, I have no complaint about their reporting. Having the warranty has also helped me financially.

Our garbage disposal stopped working, so I did a claim to American Home Shield. The technician that came in was amazing. He walked me through what he was doing and explained to me that he had to put a new garbage disposal in because my other one had a crack in it. He hooked the new one up, and explained all the steps. Then, our washer was not draining right. So the technician came in and he was done in about 45 minutes. He ended up having to put a new drain pump in. Having AHS, I have security. If I had to figure out what was wrong with my garbage disposal on my own, I wouldn't have known. I would have had to buy a new garbage disposal, which is $300 or $400. The only thing is the rate went up almost $25 in the last year. So, I'm a little sad about that because we started off at $50 a month, and now we're up to $77 a month.

The claims process has been quick but I had one experience with AHS that I didn't like. Several years ago, they were offering a $100 discount, so I took advantage of that. I sent the money in time and they kept writing to me saying I owed them $100. And this went on for at least two years or more and I didn't think that they were reporting me to the credit bureau. My credit most of the time has been 800-plus and my score went down. I talked to them about it and after several calls, they finally said that they were going to send me some paper to correct that. But they haven't and that even bothered me this week.

I've had a great experience with American Home Shield. I just had them recently for the pool and the guy was fantastic. He ordered the part and got everything done. He was in and out of here within three days because they don't stock parts. I like 90% of American Home Shield's service people. They're usually very fair, but I've had ones that I wasn't totally thrilled with. It took a year and a day for them to do something. Because it started with the first serviceman that wasn't good. I said, "I'm sorry, he's wrong. Give me a second opinion." The guy said he was 100% wrong. One, it can't be fixed, and two, it needs to be replaced because it would cost more to fix than to replace it. They didn't replace with the exact same thing I had, and it was available. This goes back a number of years and it could have been the representative that I was dealing with because I never had that experience again.

I've been with American Home Shield since the ‘90s and the customer service was good in the beginning, but now it's gotten worse. They went to sending all their phone calls overseas that you can't really understand what the reps are saying and they can't understand what you're saying, and there's a lot lost. With this last incident, I’ve had my air out for over a month and they don't seem to care. I put in a service request. They called me back and asked if I would I agree to pay the out-of-pocket cost. They never pay for Freon. So, I said, “Yes. I'll pay the $500 for the cost that it would cost me.” Somehow, it got mixed up to where they were thinking that I didn't agree to that. So, they never ordered the part. About 10 days later, I called back because nothing happened and they said, “Well, you didn't agree to order the part.” Then they looked at the notes and they say, “Yeah. You did agree.” Somebody dropped the ball.

We're not happy with American Home Shield at all. We had a water heater go out. They told us the water heater completely sprung a leak and that a dealer in Carroll where we live was gonna do it. I called that dealer and they said, "No, we don't have time to do it." We were going to go forever without a water heater. American Home Shield dropped the ball, and we had to buy a water heater ourselves. I was getting nowhere with anybody. They never did find anybody to fix it. We ended up having to pay for $1,200 for ourselves to get it.

American Home Shield is very efficient, and their website is very good. When my garage door didn't open and close properly, I requested for service and the repair man had to replace a wire. He was very good.

First of all, it’s hard to understand the representatives of American Home Shield due to their heavy accent. My AC unit stopped cooling, the diagnosis is a leak in my evaporator coil. American Home Shield refuses to repair my AC because they claim the damage is not wear and tear. My unit is 20 yrs old and I live in Florida. I have been w/o AC for three weeks due to their slow process. I have a daughter that takes chemotherapy and after Chemo she is so sick and she has to come home to a 90 degree house thanks to American Home Shield.

We had a plumbing leak, and when the plumbers came out, they made two holes in the ceiling and indicated that a plastic gauge would need to be fixed or replaced. They told me they would call me within the week, but I never received a call from them. The home warranty company never resolved the issue, and this went on for about three weeks. Finally, one of the representatives from the home warranty company indicated that I was out of my one week window, and since I didn't complain earlier, they wouldn't be able to resolve it. I said, "Well, I've been trying to call y'all and nothing came from it."

The AC went out. I submitted a claim through the website of American Home Shield. It was easy. I had no issues with it. I meant to call them because I still had to pay for them to fix it. I'm trying to figure out if I have the warranty, why am I paying $300? Whatever the issue was, maybe it wasn't included. The tech said he went out there and did something. Then, he said that the Freon was low, so the Freon was replaced. Everything's perfect now. Overall, I like the convenience of having AHS. Instead of having to go online and search for someone to come out and pick something, they pick for you. They were fast with sending someone out, and I had no issues. The rate is constantly going up, but you get what you pay for. I'd tell others that they should get it.

American Home Shield has been good. Usually, they're a reliable service. When we have issues, they get someone out right away. They recently had repair people come out and try to troubleshoot an issue we were having. They were professional and knowledgeable, but they weren't able to recreate the issue so they weren't able to repair anything.

I had some plumbing issues a couple of weeks ago. We submitted the claim on a Saturday or a Friday evening outside of working business hours. The plumber came out midday that Monday and got it resolved pretty quickly. They were very friendly and seemed very knowledgeable. They did a good job of troubleshooting and figuring out what was causing the problem and everything was left in good shape.

The prices have recently gone up significantly from when I started. There's a $30 change. Of course I want a better bang for my buck. I'm not happy that the prices keep increasing. But I like the ease and less stress in having to look for a handy person to come out. American Home Shield has their own bank of people, and I have been pleased with their services. Very easy and efficient. I just went on AHS' website and made the claim. I recently had someone come out and fix my oven. He did a nice job for me. Problem solved.

I have been with American Home Shield for over 10 years and I have had a good, not a great experience with this company. My experience with customer service regarding the assigned service company’s technician not showing up, lying about me not being at the time he said he show, which was not the set time frame. The issue for me was not being heard although I have tangible evidence not just his word. In addition, after voicing how I wanted another company and told it’s “… not in their policy to change service providers..” So you are going to force me to deal with a company’s employee who has integrity issues!

Diamond Garage Doors & Openers came out four times for the same issue, and they call themselves skilled technicians. Even the supervisor couldn't figure it out. I was paying a service call for every time. They kept trying to get me to buy a part that I didn't need. They wanted to sell me new sensors and shields. They also wanted to sell me a brand-new garage door opener. That's not the company that should be representing American Home Shield because if they did it to me, they did it to other customers, trying to sell them a part that they don't need.

I have the Platinum contract with American Home Shield and I have to pay $125 upfront for them to look at the problem. But sometimes there's a situation where I may have a problem or I may not have a problem, and they could charge $125 just to look at it, which is okay. I agree to that. But sometimes I wish they would come out and look at it for free to see if there is anything wrong.

The dishwasher door would not open. I submitted a claim to American Home Shield online. The app was very easy to use. I just submitted the request and they contacted me. The company who was going to do the repair contacted me to let me know they were on the way, and they came out and fixed it. They were wonderful. They didn't have to repair much. They just had to fix a base plate. Overall, AHS takes care of all these little things that need to be taken care of. It's covering those things that we weren't expecting to have an expense for.

American Home Shield’s customer service has been very good. They answer the phone on Sundays. The technicians that they send out have been great. There was nothing that they didn't handle. They don’t always get it right the first time, but then if they come back, they say, “Okay. This is what we needed. Blah, blah, blah.” Then they figure it out. They keep raising the price up, but the overall warranty and the coverage seem good.

I've dealt with American Home Shield for about 23 years. I recommended them to my sister and everybody else and my son. I recommend them all over the place. Submitting a claim used to be a lot better than it is now, but I'm from the old school. I like to talk to people, and not a computer. The service has always been good and fast. I had one experience with the one contractor, and he was a nice person. He just didn't know what he was doing. He took my washing machine out on the patio and bought parts and finally said, “I can't fix it.” I was without a washing machine before he finally decided that it needed to be replaced. As soon as he said it had to be replaced, AHS replaced it immediately. They asked me what I had before, and they got what I had on my other machine. So, it was an upgrade.

I submitted a claim for a faucet in each of my bathrooms. They got a contractor out to me in a couple of days. They weren't able to fix it in the first round and they had to order some parts. But once those came in, they returned and installed them. With AHS, it's been hit or miss with the contractors. It's either they're inexperienced or their hands are tied by American Home Shield. So, they can only do so much for the repair. AHS doesn't incentivize its vendors to do the job correctly. They hamstring them with the decision matrix that they put around them.

We had someone come out and check our plumbing. We had a leak in the bathtub. I went online first because I reviewed my contract to make sure that what I needed done was covered. I found exactly what I needed. I pulled up my contract and everything was right there. It was easy to get. The contractor gave me a call the day they came and they said they'd be here in about 30 minutes, which they did. It took them about an hour to complete the job. They fixed the leak and replaced the washers in the faucet in the bathroom. They cleaned up and left. They did a good job. American Home Shield is a good investment. I've been with them for almost nine years and I've used them quite a bit. They did my air conditioning, heater, furnace, and refrigerator. It's a very good coverage and their price is good. Over the years, it has gone up a few dollars but not to the point where it's over-bearing.

We did a claim for the icemaker that's built into the kitchen. When we called, American Home Shield said it wasn't covered. The people you talk to initially don't do the work but they were very pleasant over the phone and they got people out as fast as they could. I also did a claim when there was a leak in the master bedroom closet. The guy that came out said it was because our gutters needed to be cleaned out. I had someone come in and clean out all the gutters. But when the next rain came, it was still leaking. The techs could either be not wanting to do the job or saying things aren't covered when they could possibly be.

I submitted a claim right off the bat. I was so lucky I had the coverage. My washer quit and the rep was a real sweetheart. He came the first time for the first problem and said he would be back. He brought the parts and put those on. He did a good job and kept everything clean. We thought we had that unit fixed but turned out that fix wasn't quite it. The second time, he figured the issue was something else. But he couldn't buy that part. So, that's when AHS said they would get us a new washer.

Last month, my air conditioner went out. The tech got out quick and they were great. Usually, the contractors AHS sends are helpful and they get stuff done. It's just difficult sometimes to find somebody who comes to our area. So, that's sometimes the thing that takes a while.

Having AHS is convenient. You don't have to worry about finding a contractor. Their website is easy to navigate but sometimes I'd like for there to be more definitions. Other than that, they've had to replace a microwave, dishwasher and garage door opener. They've also done my furnace, washing machine, dryer motor and a fuse in my refrigerator. They've replaced our plumbing too. Sometimes the vendors they send are a little hard to reach but overall, the claims process is pretty good. With the furnace, we had to pay a little out of pocket. Also, when they re-charged the AC, only so many cans were covered and we had to cover the one extra can. But it wasn't anything crazy.

Three months after we bought our place, the air conditioner went south on me. That was back when it was $75 to have a tech look at the unit. AHS did that and gave me a new air conditioner. In the eight years I've had the warranty, they have replaced a washing machine, refrigerator, garbage disposal, furnace, and toilet. But now, it's 100 to have a tech come out.

It was easy to get ahold of American Home Shield and get everything set up. Unfortunately, I had to wait five days for the technician to fix my AC when it was 120 degrees out. The capacitor blew out. It's an easy and cheap part to fix but I'm disabled so I can't do that anymore. That's why I have AHS. Other than that, the technician was very professional and quick on the job. The only downside is on some of the coverage for ACs and heaters, there's a limit on it but there's nothing you can do about that. AHS's price isn't bad but it sucks to spend 120 bucks for a $100 part and a tech doing less than 30 minutes of work. But it's still cheaper than having a tech come out.

It takes a while for somebody to come out and then it takes a long time and multiple trips before the problem gets resolved. Recently, I had incidents with my refrigerator, stove and air conditioning. Sometimes, the contractors had to order parts and it took more time. Plus, when the part came in, scheduling the net visit was a problem. Sometimes, the claim went on for two months. Other than that, AHS has taken care of everything so far.

I love American Home Shield. I don't have any problem with them. Submitting a claim was fine. The first time, I didn't know exactly how to do it, so I got the wrong receipt. The man at Home Depot gave me the wrong receipt. But since I knew what kind of detailed receipt to get with the model number and all that stuff, then it was fine. It only took 10 days. The AHS customer service reps and the coverage were great.

Everything is so easy and quick. If the techs don't finish the work, they keep coming. Recently, my washer got totaled and they weren't able to repair it. They gave me a check to which I had to pay more on top for a new washer. When something needs to be replaced, you have to put a lot on top. Like when they changed my disposal, I told the tech, "Look, my disposal was bigger". He then said, "This is what the company is giving you." That time, I didn't know that I could add myself. The guy said, "I have one in the truck, I'll bring it to you." But it's still good working.

My AC went out twice in one week. The first time with A-US Air, it took a couple of days for a tech to come. The second time, it took four days because they didn't have any openings. The same technician came out and he knew exactly where to go and what to do the second time around. He was very professional and he didn't shy away from the questions I had. He was brutally honest too which I appreciated. That's why I liked him. Plus, he was able to fix the issue.

I had a dryer that wasn't heating. They sent a tech who repaired it on the first visit. Sometimes, AHS doesn't have the best vendors but this time, I had a good experience with them.

Most of my experiences submitting a claim were fine. I was able to set up dates to have the contractor look at the appliance to either repair or replace them. I had a claim completed a couple of weeks ago for my washing machine which stops spinning. AHS said they would have a fairly local company reach out to me. That company sent a repair lady and she assessed the problem to be so severe that the washing machine would need to get replaced. She turned in her report and I day later, I got an email from AHS and they had pictures and descriptions of replacement machines that were available or the option of a Lowe's gift card for the value of the washer. I was able to choose the machine I wanted that was comparable to what I had. There was no money that had to be paid extra. Delivering the washer had a window of six hours so I needed to be home and miss a day of work. But we were able to arrange a delivery date and time and then my new washer came. Yay, indeed.

American Home Shield is 5-star rated, wonderful and very quickly replies. It’s the same thing with Patrick Murphy Plumbing. We used them twice and they were very professional and had good communication. They’re a solid plumbing company and I highly recommend them. The first time they came out was to fix a garbage disposal and the second time, they came out to fix a leaky faucet. People should sign up and get the service with AHS. It’s money well spent.

The service of AHS has been great. We had claims for our oven igniter, the shower handle, and a leak. Everything went smoothly. Everything that we've had serviced has been covered under the repairs. The techs have also been professional, on time and very explanatory. Any time we've had someone come out, they take time to explain to us what the issue is and what we need to do to resolve it. The interactions with the actual technicians have been great as well.