American Home Shield Reviews

American Home Shield's price is a little bit stiff, but if it's an emergency, what are we going to do? Recently, the AC system was dead and I submitted a claim by phone. The AHS reps were very helpful getting me an appointment right away and assigning me the right service company. The techs came out but they had to come back because they had to submit an estimate to American Home Shield. Then it was our decision to either pay the part or find something else. So we paid the portion that we had to pay. The techs replaced a major part and they were helpful.

When the contractor did the fix on the water that leaked on my ceiling, they cut a hole on the ceiling and didn't seal it. I ask American Home Shield if they could fix it but they said they didn't have a contractor to fix it. They just gave me $100 to fix it myself. I told them I could not buy materials to cover for that for $100. I asked for a supervisor five times but they didn't care. I had another claim for the range hood. They told me they couldn't find the part and gave me $300 to fix it myself. But the range hood I went to buy was $370 and the installation cost was $150. I had to pay out of pocket.

American Home Shield has been horrible. They sent out Big Orange Plumbing to fix a gas leak to my rental property. My tenant had to have her gas shut off, so she had it off for a couple of days. When she had the gas company come out around 9 o'clock at night, my tenant texted me and told me that when Big Orange installed the new piping, he had nicked it. So, there was a gas leak. My tenant told the gas company to go ahead and do the repair because she couldn't be without gas any longer and I didn't have any say. I know that we're supposed to call back the contractor and so on. But I had to reimburse her.

The AC unit was replaced on June 22nd and after that, I had to have Feels Good AC & Heating come out because it was not cooling. The next time I called was because water was coming out the ceiling. I called Phil and they said I needed to call American Home Shield and do a recall. I immediately did the recall, and they came out that same day. The sheetrock had fallen out of the ceiling because the condensation line was never hooked up from the very beginning.

We had a AC unit replaced. Once somebody came out to fix things, it was fine. But the delay was extremely long. I turned in my claim at the end of March, but it was replaced at the end of July. Go somewhere else.

Our experience has been mostly okay except for two incidents that we weren't happy about and we felt didn't make sense. But that was in the first year. When we moved into this house, there was an issue with the master bathtub. Both the knobs of this tub rotated all around. It didn't have a stop to tell us this is where the water will stop. So, if the water ran, we had to figure out when the water would stop.

By the time I got the appointment, at the time the contractor came, the AC started working again. I understand to a point it was more of like I am now, "Oh, it's doing all right. It's working. Can't do nothing." So, it didn't leave a good taste, but I didn't feel I got great service. It was more of, "I go to my next appointment," type of feel because not long after that, the AC stopped working again.

There have been several times in the past my wife and I called and needed someone to come out and service, whether it was plumbing or the washer, the dryer, or whatever, we had to find someone ourselves and to see if they were in with American Home Shield before they would come out. We had to do the groundwork ourselves. We didn't see eye to eye and at one point, we were to end the contract. But it has become gotten better now.

My husband pays the monthly fee every month and it costs $100 for American Home Shield to come out and do whatever they do. Our washing machine sometimes messes up and the techs have to fix it. But we haven't had them out lately. We've been satisfied with everything. If we hadn't had AHS, we would have had to pay out a lot of money to have our washing machine fixed, because our house was built in the ‘60s, and it's in the kitchen. AHS is worth the price that you pay every month because if you have older appliances and they break down, if AHS can't fix it, they will give you the money so that you can get another one.

Powers & Sons came and the tech did not touch the air conditioner and just left. He said that the tech that American Home Shield sent to install my air conditioner installed it incorrectly. Nobody came after that. I called several times but now, I don't know if somebody will come or not. AHS did a good job in the past. But they’ve been giving me a hard time in the last five years. They increased their premium to $300. I’m paying so much. Three years ago, they replaced my air conditioner but after that, there was nothing. They're not helping me at all. They don’t listen and it’s not a good service. I'm going to just drop AHS.

I had a plumbing problem and submitting the claim was simple. I did it online and American Home Shield sent out a plumber days after. He showed me the problem and what was going on, and fixed the problem in just 20 minutes.

There were two things wrong with the stove and on one of them, the part wasn’t being made anymore. So, the contractor put through the claim to replace the actual unit itself. They were great. We live in a rural area and there are very few people who come out. so, it's hard to find a good one. It took us almost a year to get our dishwasher taken care of and it's nobody's fault but it was a combination of things that made the whole process painful.

I'm a single person and I'm fairly handy but I can't fix a lot of what would be considered easy stuff. I’ve had American Home Shield for 11 years and the rate at that time was 50 a month and I thought that was good. But the rate has more than doubled. I haven't had to use AHS that much but now that my home is getting older, I don't wanna cancel them. The past two years when I got my rate increase, I was unhappy. It was such a huge increase so, I called them. The first year, they gave me two free months, which when averaged out, turned out to be close to what my old rate was. This time, they did the same thing. So, each year, I've had an increase but not quite as much as it initially looked like. I'm retired and on a fixed income and I don't call on them very often. So, I'm glad they're willing to work with me.

We've had AHS for several years and the service has been going down while the prices keep going up ever since they were bought out by FrontDoor. Customer service has been outsourced to another country and it's frequently impossible to understand anyone that you speak with when you have a problem. The most recent incident is still ongoing. I put in a service request for my refrigerator that was not cooling on Aug. 18 and the technician was scheduled to come out Aug. 20 between 8-5. When he arrived he stated that we would need parts, ordered them and then stated that there would be no opening for the repair until Sept. 4. I received a phone call the morning of Sept. 4 stating that the technician would not be able to come until Sept. 18. A month without a refrigerator!

In the beginning of summer when it was crazy hot, I had an issue with my air conditioning. I remember I had to spend a night in a hotel. It was that bad. I called AHS and JW Ultra Air Heating & Cooling came out. I was told that I needed to replace the unit and they reached out to AHS. They seemed to have done a good job as far as I can tell.

I had to get my refrigerator repaired and it that worked out pretty good with AHS. But I have another claim and I'm not satisfied with it because the contractor said that they got can't get me until the 20th of September. Whether or not AHS has a whole lot of personnel working for my particular appliance, I'm not sure. But I was told there were no more services available, other than that particular company that they were working with. So I have to wait out this particular contract until they can get to me a space available or whenever they got something open. But so far, I would not be able to recommend anybody to AHS if they need a job done in a hurry. Also, on average, their price is a little bit too high.

Our AC was blowing hot air and it would shut off. I submitted a claim with American Home Shield and that part was easy. But when the techs from Air Magic came out, they did all these different things. And it was over the summer when it was 118 outside. First, they said it was the batteries in our thermostat. Then they came out and changed all these things. But none of them worked.

I've had Express come multiple times to my house to look at my air conditioner. But this particular time, there were two of them that came. My unit’s on the roof and he automatically did not want to go up on the roof to look at it. They came the week before. I've had them come many times and I haven't had an issue. He didn't even wanna take a look at it on the roof, so I requested to have someone else come out. They changed from Express to another company. That company came out and I didn't have an issue at all. I was fine.

When the techs come out, they're good. But usually, when AHS sends out a vendor, nobody contacts you. And they'll give you a date but nobody will call and tell you when they're coming, or they'll say it was delayed, but they don't let you know what's going on with them. That was the last problem I had with them about the air conditioning.

For my recent claim with AHS, they replaced a commode for me and it went well. They had to take my old one out. They replaced it with a new one because it was unfixable, they said. The claim process was good. It was easy to do, either checking off the phone or calling in and talking to an operator. It was also easy to get everything taken care of.

I am satisfied with American Home Shield, but I was not satisfied with the last claim that I had because of the lengthy time. It was two weeks that I was out of hot water when the contractor told me that they had everything I needed to take care of it at that time. I just had no communication with them. They didn't contact me one way or another. It was sent in emails or messenger. I never really talked per se to somebody unless I called them. Then they would talk to me. But the techs who came out were wonderful. They assessed the problem and got me what I needed. But I still had to wait two weeks for the claim to go through. But AHS has taken care of everything I've needed. This is the third claim that I've had them to come out. They also came out for my stove and my furnace.

American Home Shield's customer service is fine, but it takes them a long time to do things. They have to look at the unit 14 times before they fix it. I was also gonna call them 'cause the price went up again and I'm not sure if I'm gonna move to somebody else or not.

American Home Shield has been fabulous, and we're happy customers. I usually submit service requests online, and I always know I'm gonna allow 24 hours, but usually it doesn't take that long. They sent out Allen Appliance, and they were excellent. The technician was knowledgeable, and he showed up on time. We just couldn't get our refrigerator fixed. He tried a couple of times. It was something to do with a circuit board, and the result was we ended up getting a new refrigerator. We are still awaiting the payment, but I believe it's in the mail.

I'm not happy with American Home Shield. They just do a band-aid fix. I had to have someone come back out within five weeks for the same problem after one of the other persons was done. There is a problem with our AC system, and I had three different companies come out. They all said something else was different. The first two companies were good, but the last one was not. The last company wanted to charge me $800 out of pocket. American Home Shield is good if it's a simple fix, but it's not if it's a big fix.

I hate American Home Shield. It's been terrible. The only reason I've kept it is because it's an insurance policy in case my air conditioner dies out on me. Most of the vendors that they send are not good. It takes a long time to get people there and to show up. The callbacks are inconsistent. I've had a poor experience with them. I plan on canceling in the next six months.

American Home Shield has been absolutely horrendous. I had an air conditioner go bad, and they were supposed to assign a contractor in 48 hours. Here, it's 100 degrees on the third floor, and American Home Shield tried eight different contractors, but none of them would come do the job. I'll call and I’d go back to them, and they’d say, “Oh, well, our dispatch team will work on it.” This has gone on for two weeks, and they still have not determined an authorization to approve, replace or do anything. They're impossible.

The contractors are doing the best that they can do. Every time I have a contractor come out, they basically say, "Here's our recommendations. We'll give it back to American Home Shield." American Home Shield will then say, "Well, we're not gonna try to replace, we're gonna repair." I have to go through the repair process a number of times when the technicians that they send out say, "Hey, this needs to be replaced." American Home Shield provides a good service, but when it comes time to really have it and it goes into effect, they're putting me through hoops that aren't necessary.

When our dryer was not drying the clothing, my wife submitted a claim over the phone. The repair people fixed the washer, but the dryer is not working. I called them, and they came back to fix it, but it's still not working. American Home Shield replaced our dryer. They replaced our dishwasher too. Overall, American Home Shield helps us when we need it the most. It is very important to have protection in our home even if we have money. Sometimes something might happen in a situation and we might not have the money. So, it's better to have the protection so they can send a technician to do that for us.

I don't like American Home Shield's prices, but it is what it is, and my claims are taken care of when I call. Normally, I do it online and I don't have any issues. The most recent one was for my refrigerator, and the repair people they sent were fine.

We've been happy with everything American Home Shield has done so far. The claims submission process works for us, and as long as the repair people fix whatever they came to fix, it's fine.

I had a service person a couple of months ago and he told me what the price would be. So, I was a little confused as to whether I was supposed to give it to him or to American Home Shield but we got that straight together. Besides that, I didn't have any problems with my claim.

We've been really happy with American Home Shield. We bought our house in 2019 and have still kept our subscription with them. We submit claims online and it's very easy. Every single service person they sent has also been fantastic, and our appliances perform better than normal. We have a really old washer and dryer that we've had to have serviced two times and it's still working. When I was nine months pregnant in 2022, our AC broke in the summer and they were able to get someone out there really quickly and they were able to fix it the same day. Recently, our air conditioning unit had an issue, and they had a guy come and fix it really quickly as well. It was nothing too serious. He just needed to adjust some settings. He was great.

I cannot caution consumers enough. Working with this company will raise your blood pressure and certainly take some years off of your life. Long story but still tried to reach some resolution with this company. I was given a contact at the resolution department. I am being ghosted. Have not heard from anyone in 2 weeks. Without going into the details, my first claims were for my refrigerator. It's working now. Ended up having to pay out of my own pocket. Good model for the business. Bad for people trying to take care families and babies.

I have two properties in Chandler, Arizona and they both had leak issues. I did the claims online with Home Shield, and navigating the site was very good. They sent AM PM Plumbing to work on both of the properties, and they were okay, but for one of them, the communication was not that great. When they went supposedly and inspected, they told me that they were gonna just do something little and they ripped half of the kitchen and they said they had to. It was a little messy and they didn't tell me what they were doing before they did it. Besides that, American Home Shield is quick at taking care of something that they have to take care of. They're reliable, and I like that.

I have been thoroughly satisfied with the service that I've received. The only thing is American Home Shield is a little pricey. Other than that, it's all good. When I was having an issue with my washing machine, I contacted them by phone and the customer service was very good. The repair people they sent had to order parts and come back again, then they replaced the part for me. Now, my washer is working wonderfully.

I've been satisfied with everything American Home Shield did. They fixed my air conditioner and my garbage disposal. They also sent somebody out and fixed my air conditioning ducts. I put in a new sprinkler system with their referral as well.

American Home Shield is a little pricey, but they get things done. I've been with them for five years. I submitted a service request online, and the platform could be a little clearer. Besides that, they did well.

Worst experience I have ever had. Attempted to get a gas oven valve replaced. Issue was identified by gas company. I am two weeks in and nothing is fixed. They have hired 4 separate companies to perform a this work. Not only are the companies not able to come out within a week or even two. Three companies have stated that they are not able to perform the repair and have canceled their contract. AHS will not let me speak with anyone who can make a decision. On three separate occasions I have been told that I would get a call back from a supervisor, all three times I received no call back. Even the companies they hire speak poorly about their level of professionalism and responsiveness. I wish I could give a negative rating.

I am so disappointed. I have used them for 15 years and used to be great, but then again I barely had to use them. In the last few years I’ve needed them for my AC, fridge, and dishwasher. I live in Florida so AC is very important. I understand you must wait for a technician to come out. No problem. The issue is when they come out and have no communication afterwards. The first time they did end up fixing it and changing the motor. I paid 200 dollars for Freon and then a week later the house isn’t cooling down. Before the motor broke the air was cooling fine. After that, it broke again. They tell me we might need a new unit and they’ll let me know. Okay. Then I have to wait again for them to call me which they never do. You have to bother them to know what going on. No updates or anything. I eventually bought a new unit and I have to send the receipt to get some money back.

I had to have a contractor out more than once because they didn't fix the problem the first time. The toilet had overflowed and leaked into the unit below mine. They came out to repair the toilet and it worked for a few days, but it overflowed again. They sent a different technician out. But the company's okay. They didn't fight me on the fact that the toilet was still broken. They just sent somebody else out.

The first time I put in a claim, it was fixed right away. I was very happy with it. But the original people that came out for my oven were no good. They came out in February and never came back. The repairman was being wishy-washy. American Home Shield ordered the parts and sent it to him. But he wouldn't schedule to come out here. By May, I was getting a little bit upset. I told American Home Shield that I did not want him back to my house. He wasn't returning my calls. He wouldn't even return their calls because they kept calling him and telling him to get ahold of me but he wouldn't do that. American Home Shield assigned another company who called me and came out immediately. They contacted American Home Shield and explained to them what was going on. It was the motherboard that went out and they couldn't repair it. My oven was replaced within a couple of weeks.

My garbage disposal was making the weirdest noise, then after a while it got stuck. I made a claim with AHS and the tech from Ferguson & Sons Services came to check it. He ran it for a very long time then it started screeching really loud. So he said that there was definitely something wrong with it and he changed it.

My air conditioning unit stopped working and the contractor said that was freezing up and they replaced whatever part needed to be, and replaced the Freon, which was terribly expensive. I was not happy with having to pay $1,300. American Home Shield said they only covered 10 pounds, which amounted to $100. I inquired on if they had a policy to cover it and they told me they did, but they told me I had to call six months in advance to the renewal in order to change my policy. Other than that, the AC has been working fine.

I called American Home Shield for my dryer and the customer service was nice. They were professional and they knew what they were doing. The contractor came out and fixed my dryer. American Home Shield is good to have.

Foxcroft came out and put some coolant in our geothermal heat pump because we had a leak in it. And it lasted for five weeks, but nothing happened after that. They were supposed to come back. So, I called American Home Shield and they got a bill for $5,000 saying it was fixed. It was hard to understand. I said, "No. They didn't." And they read off about these parts and I said, "No. All they did was put the refrigerant in. It's not fixed." So, we ended up getting a buyout from AHS for $1,300. It will cost us probably 5,000 to get this thing fixed. And if that doesn't work, we have to buy the whole thing, which will be 23,000. We will just have to put a new furnace thing in because of that.

My experience with American Home Shield has been extremely frustrating and disappointing. After paying the service fee for a technician to fix my air conditioning unit, I was told I needed to pay an additional $655 to manipulate the report for coverage, which I found completely unethical. Even with evidence of this proposal, AHS denied my claim under the "bio-organic growth" exclusion, which I believe is unjust. Despite countless calls and emails with customer service, my issue remains unresolved. I reached out to Alisa **, their media contact, at 888-454-7680 ext 2138 and via email at mediacenter@ahs.com, but this also led to no resolution.

Read their contracts carefully, because it is written so that AHS will only pay a fraction of the actual cost. My HVAC repair was estimated at $5000, and AHS offered only $400. They stated items needed to be modified and that isn’t covered, but the tech stated no modifications needed, only upgrades. I also tried to cancel two months later and their customer resolution rep refused to cancel my plan, so I filed another BBB complaint and disputed it with my credit card company. You will spend more time on the phone with them, than any other home warranty company.

Our AC was not blowing cold air. I submitted a claim online to American Home Shield. Their website is fine with one exception when you call for customer support. Once upon a time, they did have an online chat and it worked well. Now, they have it and when you click it, there's never anybody on it. I think they pulled it from the website. That would be good to have back. Our experience with Majestic Custom was terrible. They had to come back. They didn't fix it right the first time, and it was 100 degrees. I had to wait another four days for them to get back out.

I have had AHS since 2016 with limited claims. Two months ago my AC was blowing warm air, I called AHS and they dispatched a company to come out. They stated I need refrigerant because there was none. They did clean my outside unit. They came two weeks later and put the refrigerant in. AHS paid $10 per pound, I paid the rest which was $390. A month later I had the same issue. I called AC company and they said I needed to go back through AHS. I called AHS and this company couldn’t come out, so a new one came out. The refrigerant leaked out and there were other issues the first company didn’t find. I have no refrigerant and need a new coil. AHS would pay for the coil and nothing else needed to fix the problem.

The premiums go up once people have a claim. The service guy came out and fixed the air conditioner and it went really well. It was during the heat of the summer for two days without air conditioning, and he was able to resolve the problem. He was very professional, and the air conditioner seems to work well. I don't have any complaints other than the next month my premium went up a little over $10. I'm not gonna be able to continue with the service if every time I call in and have to pay 130-something dollars, then my premiums go up monthly. That's not fair.

It has been over three weeks since my initial request for service. Ten days ago, a technician came to inspect the AC and ordered a part, but since your company doesn’t work on weekends, further delays have occurred. When they returned, they claimed to be unsure of the next steps and called an electrician, who, after inspection, found no issues. Two days later, your team returned, opened the unit, and yet the problem remains unresolved. For nearly two weeks, I've had someone waiting here for 4 to 5 hours at a time, and the AC is still not fixed. I’ve been unable to cook at home to avoid increasing the heat, and I have a one-year-old child whom I’ve had to take out of the house due to the unbearable conditions.

Whenever I call American Home Shield to request a service over the phone, they set it up, and the people that they set it up with call me and let me know what day they're going to come and when. They stay in touch with me, then someone comes out and does what they need to do to take care of things. The service people have all been nice. They've also been very knowledgeable and they all do a good job. The last time I called American Home Shield, my air conditioner wasn't cooling. By the time someone came out, someone else had already checked the unit and it was working. However, I asked them if they could just check it to make sure that it's working correctly and to make sure that everything was right and they did that.

It took the company a long time to get the simple parts I needed which was a plate and a switch. Then I found out my ballast went out and I needed it for my light fixture in my kitchen but they said it wasn't covered under the warranty that I have. Right now, I don't have anybody to do the repair ‘cause it's so costly. They want to charge me $500 to replace the ballast in a light fixture. That's ridiculous. The tech was very informative but I wasn't satisfied with the warranty I'm paying. Being a customer for so long, they didn't cover the ballast of my light fixture. But that was my only bad experience with American Home Shield.

My most recent claim with American Home Shield went well. They sent someone to check the air conditioner this summer and it was fine. I went online to do it. They sent me something back saying that they'd sent it to a company to come out and look at things and they followed through. So, it was fine. The contractor was great. All in all, most of my experiences have been good. I have had some issues with them from time to time on the timeframe it takes to get somebody out here, and also on the follow-through before. But for the most part, everything has been good.

American Home Shield pays, but they're a pain to get scheduled. Once you can get them scheduled, they're good. Our most recent service request was for the air conditioning. They resolved it. They replaced the part on it. Whoever they tried to get at first, the guy had a cold and couldn't come out. My house is right outside Savannah, Georgia. So, it was like 100 degrees and 90 something degrees in the house, and they wanted us to wait a week. I was like, “No. That's unacceptable. You need to find another company.” Then they said, “Okay. It'll be another $100 for a service call.” I was like, “No. What you need to do is go to whoever you gave my $100 to for their service fee and get it back from them and give it to another company. I'm not giving you another $100.” So, it was a little dust-up, but we got it sorted out.

We had an electrical outlet in the garage and it was the one that typically is hooked up to bathrooms where there are water sources, and inadvertently, it would trip. It would quit working and we would have to reset it. So, Atler came out and tested that plug, and it wasn't good, so they replaced it. I've had no issues with it since because we got the new plug. I submitted the claim to American Home Shield online. The website is very user-friendly. It's simple. American Home Shield advised that they had received the claim, that they had sent it out to Atler and Son, and that they would be contacting me within so many hours on a business day, which they did. Once they got in touch with me, they scheduled an appointment and came out and took care of the issue. I've been very satisfied with AHS. I've had other experiences with them like when the hot water tank went out in this house and they took care of it. It was a good experience, too.

My most recent claim to American Home Shield was in June, and submitting the claim was good. It's just I have questions about the transparency of the coverage and I could not get to the bottom of that. I called the reps a couple of times. They did not give me the correct answer. They thought they couldn't give me the answer. They directed me back to the contractor, and the contractor would not get back to me on that. So, that was an unanswered question. Other than how they determine the coverage versus out-of-pocket I need to pay, I also wanted a breakdown of the things that they covered versus not covered. I could not get that after a couple of calls with customer service, so I gave up. But that would be the biggest complaint I have since I've been paying the monthly subscription for four years. Other than that, the contractors are good, and overall, American Home Shield is doing their job.

My most recent claim went well. The air conditioner went out and I was in a hot house for a week because they couldn't get me in. Other than that, everything was fine. I had to replace the unit and the service contractor that was sent out did a great job.

We've had a couple of claims with AHS on different things and I didn't have too much of a problem with them. But I did this last one with the air conditioner. When it got super hot, our air conditioner wouldn't keep up with it. We were sitting in with it set at 72, but the temperature of the upper air conditioner was sitting around 88. Bivens HVAC tech came out and he couldn't figure out what the issue was on both times he came out. They sent the same guy twice -- another time to see if they come up with the same opinion. That's the part that frustrates me with this Home Shield sort of thing. And when they showed up, it was super late at night when we called instead of during the hottest peak of the day where they could possibly see more of it happening.

Over the years, the customer service experience with American Home Shield has been hit or miss. Sometimes, it's really good. This last time, it was bad. My air conditioning went out twice, and then I had a refrigerator cooling issue at the same time. So, they would send somebody out, and then they would say it was fixed, and then the next day the refrigerator was back down. Then, I was dealing with the air going out twice. So, I had to escalate things all the way up to a manager and I rarely have to do that. But talking to the normal agents did not help me. So, the supervisor had to end up contacting the vendor themselves and getting the vendor to send out a specialist to work on my refrigerator.

So far, I have never had an issue with American Home Shield. Any time I have, unfortunately, had to put in a claim, they are always there. Once I put in a claim, I talk to a representative and discuss my claim. From there, I talk to the technicians. My air conditioner was my most recent claim. The technician was pleasant and professional.

The first time Air Max came out, they told me that we had some issues with our unit outside and even though we have American Home Shield, we still had to pay $3,000 out of pocket. That was done but the AC is still not cooling. Somebody came out to my house on Monday. He went up into the attic and said he fixed it. But it's still not working. They said there's something outside that is bad which is the compressor. We were asked to call back to AHS and it has to be a new work order for the compressor to be fixed. The prices keep going up and the services keep getting lower. I've never had to pay $3,000 out of my pocket. I thought I had coverage, but that was not the case. I need to start shopping around to see what I can come up with. I can't be paying $105 every month for AHS to tell me something's not covered.

When my daughter and my son-in-law moved into their house, they got American Home Shield. I live by myself and they told me it's worth it. But I made a mistake. My air conditioner went out, and I didn't know that it was covered. When I called, the rep said, "You've already replaced it." But it was what I had to do because of the temperature.

I used to have American Home Shield in my old house and got them when I moved to this new place in 2019. They've been good but sometimes some technicians are better than others when it comes to certain devices and repairs.

There have been good times and bad times with American Home Shield. One-time, a contractor came out for the washer and they fixed it the first time. But there have been times when there was miscommunication, like on the dishwasher. The guy that came out wrote out a report that went back to American Home Shield letting them know that the dishwasher was inaccessible. But it wasn't because all I had to do was adjust the height adjustment thing to raise those up a little bit then pull it right out. There was also miscommunication about ordering the parts. It took way too long to ever get this resolved. American Home Shield is worth the money, but sometimes, they're difficult to deal with because when you talk to different departments, sometimes, one department doesn't even know what the other is doing. Also, I need to call them because all of a sudden I've got a bill for twice of what it should be. Right now, I'm not happy.

I hate American Home Shield. I was having problems with my air conditioner, so I called them and they sent out a couple of techs. They never addressed the problem, and they kept doing the same thing. I still had coverage, but they weren't covering my air conditioner. That went on for about 10 months or so, then they told me that my air conditioner was back covered after that time elapsed. So, I called them a month after my air conditioner resumed coverage under American Home Shield. A dude came out and tore up my air conditioner. It didn't function at all after he left ‘cause it seized up. American Home Shield said it was my fault, and I had to buy my own air conditioner. They suck as far as service is concerned.

AHS sent out A-US Air Conditioning of Texas and it was a really good visit. Their techs came quickly and on the same day, they fixed my air conditioner. But I have been with AHS for 20 years and I will be cancelling them next week. They kept sending a vendor to my house to fix my dishwasher and they took two months to fix it. I kept calling and American Home Shield wouldn't help me with it. I kept saying that they were not fixing the dishwasher. They just kept leaving and coming back. And I kept asking to speak to American Home Shield's manager and they kept telling me they'd put me on a list and they'd call me in 48 hours. But I wouldn't hear from anybody.

American Home Shield had three different people out here at different times, but nobody did anything. Wizard came out after Burleson came out and put in a used compressor. It was the wrong size. And it was a lemon. It didn't function properly. It broke down almost immediately. And it took AHS over two months to even have Burleson. AHS said they were reaching out to Burleson with no luck. So, I don't know who told is telling the truth. Eventually, they came out. But Wizard and Speedy Air came out and told AHS that it was a faulty compressor. The compressor has melted. It needed to be replaced. But AHS they did nothing. They kept telling me, "Okay. That's complete. Everything is good." "What do you mean everything's good? I'm still sitting here with a broken-down air-conditioning unit.” This one happened well over two months. And that was it.

I've been having problems with my air. Before I had American Home Shield, I had Republic. The guy that came out said that I would always have a problem because my unit outside was bigger than my unit that was in the attic. I had a 3 ton outside and a 2.5 ton in the attic. So, Republic just sent somebody out here to patch it up every year. And when I got with AHS, they did the same thing instead of them fixing it right. I ended up canceling AHS. I bought a new unit for the outside and inside, and I got somebody to install it. I haven't had problems since. Don't get AHS. It's a rip-off.

I had a tech come out a month ago to fix my air conditioning and he was good and polite. He fixed the problem and he left. I've got a claim right now. I have an oven that the motherboard went out on it. Submitting a claim for it was easy. But they haven't finished it yet.

Normally, when my father submits a claim to American Home Shield, he would call the 800 number. He gets a receipt every month or something in the mail so there’s a number on there to call. He has been pleased with the contractors. The microwave wasn't working properly and someone came out from GE, and my father is waiting for a part.

American Home Shield keeps me from having to spend ridiculous amounts of money on things. Joy Plumbing recently came out. The bladder for our well tank went out, and they sent out a tech to fix it. I'll continue to use American Home Shield.

Immediate Air Solutions came out the first time to check my air conditioner because it wasn't cooling very well. They were supposed to have been here between 5:00 and 8:00, and they didn't show up until 9:30 at night. Then, they went up to the roof, looked at it, and they said that I had a wasp nest and they needed to take care of it, and then they were gonna come back. So, they didn't do anything and they were gonna bring the wasp spray.

I’ve been using American Home Shield on and off for about 30 years. I pulled away from them one time for two years and went back because the other one was worse. In my most recent service request with them, I was upset because the girl didn’t explain anything. She thought that was the whole water heater. She just said $940 was not covered and she didn’t understand. It was showing as covered but AHS was not paying it. I got ahold of the contractor and AHS was paying for the water heater and the labor but they wouldn't pay for the upgrade for earthquake straps and the pan under it. Those were things that Las Vegas City has passed a new code ordinance that you have to have on it. I was upset that they didn't pay for that because I had nothing to do with it. But I understand their side and I had to pay for that.

I had a dishwasher repair and ultimate replacement. I submitted a request for service online with AHS and an appointment was set up to come fix the dishwasher. The first appointment determined that a line was plugged and ordered a new line. They missed an appointment because they didn't know I had the part. On the third appointment, they unplugged the line and determined it was the pump. They missed an appointment ‘cause they didn't know I had the pump and then went on like that. Finally, they came and installed the pump but it didn't work. They determined I needed a replacement. The replacement was delivered, but they would not install it until I had the valve replaced underneath the sink, which I did. They came back and installed it. It was frustrating, but nobody was at fault. It was okay.

I've had AHS for 21 years now and 99% of my experience with AHS has been positive. Recently, the tech came out and was very thorough. The tech figured out the problem within a matter of minutes, fixed the problem, and was out within an hour's time. He was a very nice gentleman and everything's fine now. I was very satisfied.

I had a plumbing issue and American Home Shield sent someone out. The guy was super nice and everything went well. Sometimes, submitting a claim is really difficult and sometimes it's not bad at all. When I have an issue and I call American Home Shield, I feel like I'm calling another country, and then I'm speaking with someone who doesn't speak good English and is hard to communicate with. That's annoying. It's hard when they're not understanding what I'm saying. I'm just calling someplace where they just go by what they're reading off the thing and say they'll get back to me. I go online and make a claim to set up the service but when there's an issue and I have to call the 1-800 number, it's horrible. Other than that, I don't have any problem with the contractors that come out. They all seem to be very nice and respectful.

Our refrigerator wasn't cooling. I submitted a claim online with AHS and their website was fine. They gave me the name of the company and the number and that someone would be calling. The tech who came out was great. Everything's great now. The service of AHS is great, too. I've had no problems.

American Home Shield is awful and I hate them. I was not happy with them at all. They were super quick to take my money and I had to do all the legwork. They're garbage and there's no type of savings. My air conditioner was on the fritz and I ended up having to call the air conditioning company because they weren't calling me back and then, they scheduled the appointment. It was Tuesday and they said they could come out on a Friday morning. So, I had to wait all that time. The guy said right off the bat that we needed a new air conditioner and it would cost $3,000. But they came back at almost $10,000. I mentioned it to a customer where I work because I cried the whole day after I got that quote and my customer said her husband owns an air conditioning company. It was a $500 part and I paid $500 to get it fixed.

The contractor came and fixed the bonding on our pool. It happened quickly and it was very smooth. But I don't know if I would go back to American Home Shield because they upped my price without permission and renewed my policy. I caught it the day after, and I had stopped my account. I had it set for that specific amount to come from AHS, so it rejected the payment. My dad had AHS, they doubled his payment, took the money out. They're on a fixed income so it hurt them. Luckily, it didn't do that to me. They should communicate with their customers that they are upping their annual renewals. I don't know if an email had come out and maybe I just missed it, but I don't remember receiving anything. AHS upped their renewals by almost $70. It was quite a bit.

The first guy we had in here for the air conditioning unit was terrible. I would never hire them again or recommend them. They were here twice but didn't solve the problem. The first time they were here, they didn't even check with the gauges for the pressures. The second time they came, they added some freon to the system, and it was only a matter of a couple days. I can't believe that the system would have leaked that much in two days. The second guy American Home Shield sent went upstairs, went through the scuttle, got into the attic and found that the coil unit was frozen up. Once we unfroze it, the system worked fine and it's been working fine ever since.

My experience with American Home Shield has been nothing but positive. Recently, a contractor had to come in because I had some plumbing work done, and they had to send somebody to fill in the hole that was left behind. The claims process was great.

I had some issues last year because the wrong address was put on my account. I needed to get service but had to wait a couple weeks going back and forth. Somebody finally helped me and put the address back to the original address. Other than that, I haven't had any other issues. Submitting claims with American Home Shield has been good.

I had AHS for at least 8 years and they are the worst. I kept using them because I thought I couldn't afford another warranty company. This company is the absolute worst. Their repair companies blame other companies or they take at least 4 trips to finally fix a refrigerator, toilets, air conditioner or my dryer. It is absolutely frustrating. My icing on the cake is when I canceled the plan they kept charging me for several months and would not credit back my credit card after calling them 8 times. DON'T USE THEM!

I've had several claims with AHS and they've all gone well. Their prices keep going up though on the monthly rate. But submitting claims has been easy to do. I've been happy with the techs as well. Overall, AHS is a good performing service.

I had a ceiling fan that was not working properly. When I called in for the service call, I told American Home Shield exactly what was going on with it. So, they took the $75 and then they sent a service guy out here. He could not fix it because he said they didn't do that kind of work. So, I called back and I told the lady exactly what the ceiling fan was doing because it was like the blades were off and it was kind of growling a little bit. She said, “Well, the person that came out said that they didn't do electrical work. They would only fix the fan.” I said, "Well, I couldn't tell exactly what was wrong with it. I just know that it was wobbling a little bit and stuff like that.” I described everything that was going on with the fan.

The impression that I had been given was that having the policy would protect me in case something went wrong with the air conditioning unit. But the reality is American Home Shield claimed that I had somehow abused the system even though I've never physically touched it so ultimately they did not pay and did not cover the repairs that were needed.

A technician came out for the refrigerator but the repair didn't do anything. The ice messed up again so we'll probably have to call them back out. Also, American Home Shield's price is jacked way up and it used to be that they were located in Memphis but they moved it overseas and started going downhill. I can hardly understand them and they can't understand me. Instead of calling me Cheryl, they go Sherill. Finally, I gave up and told them not to call me by my first name because they can't pronounce it. Additionally, it takes forever to get someone on the phone. It's very frustrating any time you have to call so most of the time, I make a request online. That way, I don't have to talk with them.

I've had a couple of claims with AHS and they have been wonderful. The techs came out when they wanted to and when they said they were going to come out. Then, AHS paid the claims and I had problem with them at all. Recently, my old poll heater that was 20 some years old finally went out. I submitted a claim over the phone and it was very easy. Then, the techs came out and said it needed to be replaced. They were doing the job and looking at the right thing. And they were making the right call. AHS gave me a couple of remedies and there was a pool company they recommended, but I didn't use them because they were too expensive. So, I used my own pool company and I took the cash settlement. AHS would allot $3,000 per occurrence and they paid me $3,000 for this one. Since the replacement, everything has been great.

AHS assigned East Coast Appliance to my claim and they took a really long time They didn't get anything going. It took their tech over two weeks to order parts, then it took another three weeks to get the parts in and come out. His communication was really awful along the way. He eventually came back out and fixed the issue. My last service order was through Tommy D Appliance and they were great. But the ice maker is broken again and it was broken within two weeks. I just didn't feel like dealing with it. Other than that, most of the people and my experience with American Home Shield has been pretty good overall.

My air conditioner unit went out, and I wasn't happy with the people American Home Shield sent out here, Myers. They suggested that we get a new unit and American Home Shield covered a lot of it, but we still had to come out of pocket quite a lot of money. I thought the policy paid for the new unit, and it didn't. My husband said installation took forever too. It was really hot, and it took five weeks or more. There was a middleman, and when we ordered one unit, they didn't have that. So, we had to go back and they had to resubmit more paperwork that we had to pick out another unit with, then they had to find out if that unit was available. It was a mess. All in all, American Home Shield is good, but we're not satisfied with the people they hire.

For my recent AHS claim, our AC wasn't kicking out enough air. When the techs came out and did the job, everything was fine. The techs were good too. They came out on time like they said they would. I thought it was the air conditioner again and they found out it wasn't the air conditioning, it was my heating system. I wound up getting a brand-new heating system. All I had to do was pay my co-pay which was only $100. AHS really did a good job. Whenever I call AHS, they're on time. The techs come right out. When I'm putting my order, within 24 hours, I'm getting a call. I also put in an order two weeks ago for my sink. My pipe kept slipping when I cut my disposal on. The techs came right out and were gone within a half hour. They did well.

I like that using American Home Shield is easy and it could cover more. It used to cover more, but it doesn't anymore. But the website is very easy. The contractor called me to set up a day. Our AC was not cooling properly. The contractor checked everything, and fixed it. They were great.

I will never tell anybody to go with American Home Shield. The contractor was fine. But AHS was terrible. I could not speak to anybody except the low-grade operator that I talked to. This is the fourth visit on the same problem with the refrigerator. I've had to pay out of pocket $400 because every time I have to call AHS, it would be $100 if I wait over 30 days.

My air conditioning was making noise. I went online to request service from American Home Shield, and the process was easy. I was given the day and time that Comfort Pros would be here. We have an older unit. It's making some noise but it's better than it was. We've had American Home Shield for a few years now, and I like the convenience and being able to get service when we need it that's affordable.

On the first claim I put in for the washing machine, the guy said he couldn’t do it until the 15th and I told him I couldn’t wait for 15 days. He couldn’t do it within the 10 days that American Home Shield asked them to do it. I needed to call AHS back and talk to them to see if they could send somebody else out. The other gentleman came before 10 days but we had to order the part and I had to wait a week before the part came in. So it still took about 10 days. But the gentleman did what he needed to do. He was very nice and touched base with me. He let me know that they had to order a part and once it came in, he called me and came out on that afternoon, which was this past Monday. It took about an hour and a half because where the hose was located was hard to get to. But he tested it and everything worked. I've been using my washing machine since Monday and it's been working fine.

If I could give a negative number of stars I would. This company collected premiums for months from me. When I developed an air conditioning problem I forgot I had the policy and called a local repair person in. He looked at it and said the unit is 20 years old and leaking refrigerant. You could add refrigerant but it will leak out again and that the unit should be replaced. I remembered I had the policy and called American Home Shield. They charged me over $100 to arrange to have a tech come out to evaluate my system - like I need help doing that. When the guy came out they only wanted to add refrigerant which I had to pay for that cost another $200. So what exactly am I paying premiums for? The unit needs to be replaced. They just kicked the can down the road and opted not to do anything. All costs I paid. I called and cancelled the policy since it was clearly useless. Now I am getting email saying they're going to turn me over to collections for a policy I cancelled. Negative 5 stars. Usless company. Fake insurance. You pay premiums for absolutely nothing. In the end they don't actually do anything.

I would NEVER use them. I had a plan that paid for 5k towards and AC system replacement. They paid for 1K and I ended up paying 4.6k when it came time for my system to need replaced. They came up with excuses as to why they shouldn’t pay. Which can def be disputed in court. I will never use them again!

My water heater went out and I called American Home Shield because I’ve been with them for two years. Home Service Corp. came out but it took them a minute to fix it. They ordered a part. So, I had to wait back in line. It took about a week for them to come back out and then, I had to reorder the part, so I had to wait another week. I didn’t like that about them. Once they get the part in, the technician should come in and fix the part, not put you back in line when the next service individual is open. It was a long wait. But other than that, they finally resolved the issue and the technician was great. I also didn’t like that I couldn’t contact AHS with a complaint if I had one. They give you a number that goes directly to a service center. I can't contact them with this information so that’s not good because I pay them, not the service individuals. Or AHS pays them because it costs $100 for them to come out.

Cactus has been here several times, and they do a really good job. They're on time and professional. Whenever I have a claim, I do it by phone and it's all automated. The turnaround time is pretty good. In the 20 years of my experience with American Home Shield, the price goes up every year. But so many things have become not covered. So it's less and less and less. I've been talking with my husband this year and we're thinking about changing.

I sent in a claim online for the refrigerator. American Home Shield's website was good and very user-friendly. The contractor came out and tested it. The compressor was leaking and they couldn't fix it. So American Home Shield replaced the whole fridge. American Home Shield gave me a Lowe's card with all the money in it and then I picked the fridge out myself. Overall, it was a professional and very positive experience.

I had a tech come in and install a new ceiling fan. He was very professional and good. He took the pictures to make sure that they were able to replace the fan. Then he told me what he was gonna be doing when he came back and when they would be back. When he returned, he told me what he was doing at the beginning, and then he did the replacement and made sure we had the same base that would fit my ceiling. So he gave me a step-by-step process. Overall, I recommend American Home Shield. The only thing is that I have a refrigerator-freezer, and I needed a new filter. But I had to buy the filter and then I had to pay for the contractor to come out and install the filter. I didn't like that part at all.

My recent claim with AHS went smoothly and so far, I'm very satisfied with the results of the repair. But when it came time to renew, I told two different people that we weren't going to renew and the calls continued to come in asking us to renew for the product. But that was the only sour taste I ever got. Everything else with them was very good.

AHS assigned Pure Pool to my recent claim and I don't have any problems with them. When they schedule, they come on time. And they update you on what's wrong and how they're going to fix it. And as soon as we agree and I understand what went wrong, they will go fix it. Also, American Home Shield's customer service reps are very respectful and prompt in providing service. They provide the name of the contractor or when I'm going to expect to be called by them.

My Realtor recommended AHS and I decided to renew after the year because I felt that it was something that I could use. It was beneficial as a homeowner to me. The idea of having the service providers available is a benefit. Sometimes, I may have to wait a week but if I had an emergency, they could accelerate. Most recently, I had a leak and clogging in the bathroom. I filed a claim online and the contractor, T Mayes Plumbing & Heating, was pretty responsive. They had to come back though because there was another leak. It was within 30 days of them coming out and I called them out again. The gentleman who came looked at everything and explained to me what could be the cause of the leak. They were accommodating and the issue was resolved.

I had a new air conditioner put in and the contractor they farmed it out to was great. American Home Shield was a little cryptic as far as not giving me a lot of information but they kept referring me over to the supplier of the product and then once I was able to go to them and talk to them, then everything was resolved.

Here’s what to expect… Extremely Disappointing Experience with American Home Shield – No Resolution for Over a Month**. I’ve been dealing with American Home Shield (AHS) for over a month regarding a simple dishwasher repair, and it’s been one of the most frustrating experiences I’ve ever had with a home warranty provider. Despite multiple technician visits (three, to be exact), the issue with my dishwasher remains unresolved, and communication from AHS has been abysmal.

American Home Shield always asks for the $100 deductible up front and then, they assign a technician. They come out when they say they're going to. All the techs that American Home Shield has sent out have done a fine job. I look over their shoulder and verify whatever they're doing and we have a pleasant conversation. I had a power outage and my air conditioner went off. I called American Home Shield and the guy was able to come out, find the problem and fix it for me. And I've not had to have a callback.

The air conditioning was blowing out hot air and I called American Home Shield and they got ahold of the air conditioning repair. I didn't think I'd get anybody out there but they called and said they were gonna have somebody out there at this time. And sure enough, the guy showed up and fixed it. He replaced the capacitor. It took about an hour and a half and it was good to go. The AC is functioning very well now. We've had AHS for at least 10 years. We had it in California at the old house and we picked it up here in Arizona. I like that they're prompt and usually take care of the issues. They said if we're not satisfied with that company, we can call somebody else at no cost. If something goes wrong and it's covered, people should use AHS.

The AC had just gone out and we were closing the next week. So, we needed to get it done. The first tech said that the compressor needed to be replaced. We wanted to get a second opinion because they said it was preexisting and we needed a second opinion to say it wasn't. It just happened. The seller had to have an estate sale, a garage sale inside without any air conditioning. She wouldn't have planned that if the air conditioning was out. So, we had to wait a long time. Their other house in Idaho was gone and they'd already sold it and all their stuff. So, they moved here and stayed in a hotel one night.

I feel pretty good about the process to submit claims. Three weeks ago, they worked on my heating and air conditioning system and they had to get some parts, which has always delayed stuff. But other than that, it went well as can be expected. The relationship with the air conditioning people was good.

Without a doubt, the WORST customer service I have ever encountered. DO NOT USE THEM!!!! They have no email and the phone number is a call center. If the call center reps are unable to assist you, they will submit a ticket for a supervisor to call you back within 24 BUSINESS HOURS!!!! They literally just hung up on me because I said I would not hang up until I got to speak to a manager.

It's always been real good with AHS and I like the process to make claims. It's very easy and they always tell me the name of the vendor that's gonna come out and work on my thing so I can call them to set my appointment earlier if I need to. My last claim was for my washer, which they replaced three years ago. It went out. It locked and I couldn't get it open. We had to wait a week for the part and I had some pretty stinky towels in there. But the technician had been out here before and he was really good.

I had a vendor who was not a good person. I made a review one time and he got the review and knew who gave the review. When he came out the next time, he declined my use because of the review and said it wasn't repairable. I got another opinion and they repaired it. We don't use him anymore. Also, I had an issue with the refrigerator. AHS sent someone out who ruined the refrigerator because it was a closed system. They weren't supposed to charge it and they did. AHS fixed it after I posted something on Facebook. It was a drawn-out nightmare, but it eventually got fixed. They had GE come out who said I needed a new one and AHS sent me a new one.

Midsouth Electric came out for an electrical issue and they did great. But the customer service reps at American Home Shield are sometimes hard to understand.

When we had a problem with our washer, it took forever. A guy came out, ordered parts, came out, ordered parts, came out. My washer was not very expensive and I thought that American Home Shield would weigh out all of the options. It still isn't working right. I called them back after 30 days and they said I had waited too long. I've never had a problem with American Home Shield before that but I don't like the fact that they keep raising the rate every year. You're also on hold forever when you call.

Mid-South Contractors came out the initial day and told me what needed to be done. But it took forever for them to come back and do whatever they wanted do. They would call and say, "We'll be there in 30 minutes," or "We'll be there this afternoon," but they never showed up. This went on for days. I couldn't reach them on the phone to see when they were coming. I always got a recording and was leaving a message for them asking them when were they coming to fix my commode. We had one instance when the repairman said, "I had to take my wife to the emergency room and we'll be there shortly to do the work as soon as I get her out of the emergency room."

I've been with American Home Shield for over 15 years. I know the potential catastrophic costs of some major repairs and having them enables me to better predict what my out of pocket is going to be throughout the year. I check every year about how much I spend on my regular monthly payment as well as my deductible and I almost always at least break even. With the exception of sometimes having to wait a little longer than if I were to call someone myself, I've generally had a good experience with them.

When our downstairs air conditioner went out, we went online and filed a claim with American Home Shield. They sent somebody out in a couple days. It was a broken condenser and they took care of that. I was worried they were gonna order parts, but they didn't. They repaired it that same day. It was straightforward and fast. The claim was on a weekend and they were out there by Monday or Tuesday to work on it. They were very nice and professional.

I had a toilet that was broken around the rim from the floor. American Home Shield sent a local company out to fix it within 48 hours. They came out and fixed it but unfortunately, the repair did not last. It did not fix the issue. So within 24 hours, Home Shield sent the same company back out to do a secondary repair, and they resolved the issue in a timely manner.

Left without a washing machine for almost 2 months because of a part back order. They would not replace my washer and said I had no other options. I spent hours on the phone with various reps and would get transferred over and over again. My washer is still not working.

We have used American Home Shield for several years and filed three claims. The first two were for a boiler furnace and both took over 5 days to complete the repair. We live in Michigan and it gets cold in January!!! The latest claim was to replace a hot water tank. There were over $800 in "uncovered charges" and took two weeks to replace. Buyer beware!!!!

I guess the adage "if something seems too good to be true, it probably is" is alive and well and applies to AHS tenfold. I learned about AHS online, It seemed like a great home warranty plan. In fact, if they truly followed their contractual provisions, it probably would be, but I learned quickly that they don't. AHS hires vendors in various specialties to handle home repairs. AHS pays them a low flat rate to vendors for their work. As a result, vendors place responding to AHS customers as a low priority. But that is just the tip of the iceberg with the AHS systemic problem. Because AHS does not pay vendors appropriately for their time, the system they have created encourages fraud. Specifically, they have vendors putting in proposals to do very standard warranty work, and to that work proposal they sprinkle in necessary related work to get the job done. AHS chooses to label this necessary related work as "modifications."

For our recent claim with AHS, the dishwasher was leaking from various parts underneath the dishwasher. They were the two pumps that make up the dishwasher and the basket had rusted. My claim experience was seamless. I was notified who the repairman was gonna be. It was great. He was very good, polite and quiet. He was mindful of us working from home. But he came in and took his time repairing it. That was after the parts had arrived because the initial visit was to identify the issue and order the parts and come back when the parts were available. The dishwasher hasn't failed since then and it's been running daily. I would recommend AHS thoroughly 'cause they don't question. They send out the right people to work out what the issue is. With that repair, I could have experienced them to turn back and say, "No. We're not gonna repair it." But they went ahead, authorized and repaired it.

My claim experience with AHS for the dryer was wonderful. It was easy and they were very responsive. I felt very comfortable with the contractors sent by AHS. The dryer has been excellent since the repair.

My air conditioner was busted, so AC Wizard fixed it. It took approximately five days to a week because they were waiting on the part supplier to get the part in. They just left at noon today and I left within the hour, but within that short window of time, my AC was working fine. However, I'm a little dissatisfied with American Home Shield. I thought it would be a totally covered component. It was covered, but they said something about the repair and the install making my out-of-pocket $300 to $400. In reality, maybe I would have paid that and then some without anything, but it doesn't feel good that even when something is covered, I'm still paying $400 when I allegedly have a warranty, and that's on top of paying $100 in terms of the deductible.

I would log into my account. There would be a button to click that says, "Request service." There are some drop-downs. It asks what appliance or whatever my issue was. I picked, "This was the dryer." And there was a drop-down again that said "not working". I clicked the submit button. And it seemed automatic that somebody was assigned to me. I got a text that tells me what company American Home Shield assigned it to. The tech called us and gave me a day and a window to come out. They went out and tested some things and said he thought it was the motherboard. He ordered a new one. The part came in. He came out, installed it. The dryer worked. It's all good.

American Home Shield has been awesome. The latest time they sent someone out, the freezer quit working and the fridge was working. The tech said he had to replace the compressor and one other component. Then, they had to clean something off, and then everything worked great. He was fantastic. He was friendly, courteous, and not scared of dogs. He's a good friend of ours. He loves our dog and our dog loves him. We have two boys and they're very friendly with both the boys and everything's been awesome. They've been very professional the last two times they were out. It was a failed part that they had installed the first time and they replaced it and, so far, so good. We're only on 24 hours, but I can't complain about their work.

I got a AHS warranty when during the closing on my home for $785.00. When I moved in into my home I realized that my HVAC wasn't working so I called AHS. A technician was sent out for $125.00 to come and assess my HVAC and I informed that my system needed to replaced. I spoke with a customer service representative about my HVAC problem and didn't get any satisfactory answer. I was told that they couldn't cover my preexisting mechanical condition or the insufficiently maintained equipment. I told the representative that the contract stated differently. The representative told me it was all in my perception of what I read the service contract to say.

The plumber and electrician came out for my recent claim with AHS. But neither one could decide who was going to fix the spa tub. They couldn't decide whether it was an electrical problem or a spa tub problem. Other than that, the claims process was okay and they only charged for one. So far, the spa tub is still having trouble and the only way we can turn it on and off is by going to a switch that's located in the closet. So it's not where it's supposed to be.

I like the ease of getting claims done with American Home Shield. Recently, a contractor came out and fixed the problem on the dryer. They had to replace the heating element and the inlet valves on the washing machine as well 'cause they were clogged up. They had to order the parts and come back when the parts came in.

I've had American Home Shield out a few times. Within the last three months, I had the plumbers out. Sears repaired a leaky intake valve on the washing machine. AHS also replaced the refrigerator. They assisted with the payment for a new hot water heater. They also repaired the stove before. So, I've had positive experiences with American Home Shield. The claim process is fair, too.

High Priority Plumbing did a good job and I was very pleased with them. But American Home Shield’s customer service is not consistent. I've been with them for five years and I’m on the edge of canceling them because of that. But for some reason, I haven't because prior experiences don't add up to my last experience. The man who came for the dryer seemed so inexperienced. He ordered some parts and it took about a month for me to get back in touch with these people because they were not reachable and the owner had gone on vacation or the gentleman was not available. It was an awful experience. I was going through American Home Shield and they couldn't tell me anything. The rep said they put in a call and the contractor should contact me in three to five days. That went on for a month and upsets me a lot.

I should have involved American Home Shield before doing the repair work since I have a home warranty. I filed a complaint with the warranty company and they quickly referred someone. But the issue wasn't covered under the warranty and had to be handled through insurance. Before filing the insurance claim, I didn't take pictures. But I asked them to do the work and they replaced the garage door. When I filed the complaint, some of the pictures didn't show the work we had done. Although I paid around $4,000, only $2,000 was approved. But I agree. I don't have any issues with AHS because I should have taken the pictures. I didn't have the proof of damage. The warranty people took all the pictures but they didn't cover it. So, I hired a contractor and then approached the insurance because my friends told me that insurance usually covers it, so I reached out to them. They paid partially, which is okay.

Automatic Control came out and fixed my air that wasn't cooling. Then two days ago, I had the same issue. They added freon and it’s been cooling fine. Automatic Control has been great. They've been coming to my house for quite a few years. I work an hour and 15 minutes away from my house, and I can call or text them and and ask if they could come in the morning or in the evening. They're easy to work with. If they can do it, they try to do it. With the other people, I have to wait a couple of days, possibly, in the middle of the day. Through the years that I've been with American Home Shield, I've had a few relationships which makes it easier to get service right away. They're consistent about their service. There are only two companies I don't want out to my house again, and that's commendable. I'll continue with them because they make it easy for me.

On 6/16/24, my freezer stopped working. I submitted a claim with AHS my home warranty company. They sent a tech (ADA) out 2 weeks later who said they would not work on my GE fridge. It took an additional 2 weeks to get a second tech out (Alpha) who said on August 6 that they would order parts and for me to call on 8/19. When I called Alpha on 8/19, they informed me that they were terminated by AHS on 8/12 - I had no idea. I was not made aware of this until I called Alpha on 8/19 to schedule them to complete the repairs. Upon terminating Alpha (they would not tell me why), AHS did not look for a new vendor to fix my freezer. It was only after I called on 8/19 that they actually said they would do so.

I opened up a claim for my refrigerator 2.5 months ago and it's still not fixed. All they have done is continually send out a technician which requires me to take time off from work. I've had American Home Shield for over 2 years now and I will not be renewing with them. Also, their call center is not in the US so every time I have to call it's very difficult to communicate with them due to the language barrier.

The heat upstairs was up in the 80s and the tech went in the attic. He said that he didn't see a problem and that he drained the line to make sure that everything was flowing correctly, but didn't see a problem. It was still hot, but he thought that it would help to cool it down. We waited and waited for days and it never got cooler. I tried things on my own, washing, spraying the unit on the outside, and replacing filters but it never got cooler. I called again and requested that they come back out.

We had a slab leak under the concrete, which was also on the wooden floor. Saka Service of Florida came out and did an evaluation of the situation. They said that they could repair the slab leak, but American Home Shield would not replace the wooden floors. AHS was only allowing $400 toward the wood floors, which would not match what we had and wouldn't even start to replace it. I denied using them and had my own company.

Once again, a company that do NOT stand behind their promises of service. I had a leak in my pool, they sent out two pool cleaning companies out to detect a leak on two different occasions? They were on my property no more than 5 minutes and said, "You have a leak." They did not do anything. One of said, crooks said "Oh yes, you have leak by the skimmer," wrong, as I have epoxyed that area. All that and I ended up with the call out charge! Apparently when we purchased the policy we were told that there was a $5000.00 coverage on the pool and that covered plumbing! NOT TRUE!!! They sent out two different vendors whose star value was one! I suggest you go elsewhere for coverage as this is not the first time I've had a problem with this company!! We've just cancelled after a 45 minute fiasco with AHS!! It's tantamount to fraud....They are scammers with poor vendors...

Do not sign up for autopay. We Cancelled and they continue to withdraw the monthly premium. I have had to call every month and was promised to be resolved. I am on the 3rd month and discovered they took another payment out. When I called to escalate, they said they could only reimburse the last 2 months because there weren’t any notes, when last month, I was told that they don’t know why it wasn’t cancelled the first time but that they would resolve it. They won’t provide a ticket number, just a person's name and after being promised a call back from Mary, I never got a callback. Had to call them again and at the moment, have not had any money returned YET!

I like the quickness of the people coming out to the house. Recently, we were having problems with our pipes. A pipe burst. It happened on a Friday evening so we had to wait from Friday to Monday morning for a plumber. He fixed it but there was further damage from the pipe bursting. Another pipe burst in the same area so I put in another call to American Home Shield. They had the contractor come back out for no additional charge and they fixed it right away. They came out the very next day after we called them.

I like the warranty with American Home Shield. I've had them for 5 years and it's a good service. I call them to submit a claim, and it's easy.

If you have more than one appliance, you can put it on the same ticket. I had a small issue with my fridge, a small issue with my stove and a small issue with my washing machine. The first guy that came out told me he would have to take the washing machine apart to see what was going on with it but chose not to do anything with it because he said it wasn't leaking when he was there. It was leaking on and off for a month. Some days, it would leak really bad, and some days, it would barely leak. I put that on my ticket because it could be a bigger problem. But he chose not to address that issue though he fixed the problem with my fridge and installed a new igniter for my stove so that my broiler would work again.

I had an air conditioner that was no longer keeping the coolant in it, and the unit was well over 30 years old. American Home Shield was able to not only replace it, but also do so at a much lower cost. It took a little longer than I expected, but it wasn't their fault. I was not home for two and a half weeks through it, so I delayed the fixing because of my absence. It was just really hot when it was broken, and I wanted it done yesterday.

Smart Choice Heating & Cooling came in pretty quickly and were there for not even five minutes. They gave me an answer as to what's wrong. But nothing was able to get fixed because American Home Shield has to order the part for them to fix the issue. When the part comes in, they'll be coming back out to fix it. Most of the people that come are friendly but it's been the same thing. They get there and are able to identify the issue but if it's a part that has to come in, we have to wait for it. Then they're able to go ahead and continue working on whatever the issue might be. American Home Shield can be beneficial but at the same time, if you have an old air conditioning unit, you might end up paying quite a bit of money if you have to replace any freon.