American Home Shield Reviews

I had a refrigerator that wasn't cooling or making ice. Everything is done online. The contractor just calls and tell you what time they can come out. I had Allen Appliance and we had to call them out three times. But it wasn't a Home Shield thing. The techs were just trying to fix the issue. They explained to me every time they did it. They thought the issue was one thing but it was the other. They replaced parts every time they came out. I like that with AHS, if something breaks, I have the coverage to get it fixed without spending much money out of pocket. But they stop parts and sometimes the process takes longer than it should.

It's been nothing but positive with AHS. My refrigerator door was left open and that burned the compressor on it. Affordable Appliance looked at it and said it needed to be replaced. Home Shield then sent us options of what we could pick. But we went with the cash option so we could go to Lowe's and pick out our own. Recently, I had them repair an AC unit that wasn't cooling. The techs called me right away and repaired it. Everybody AHS has sent out has always been really good. Go with AHS.

Each time I submit claims, it's been pretty easy. I just log on to the website and request the service I need. Within an hour or two, someone gets with me and gets the repair scheduled. My air conditioner was not blowing cold air and the tech was very helpful. He jumped up on the roof and started looking at our AC unit. The issue was with the power to our fan. He was able to check that and make sure everything was connected.

I reach out to American Home Shield by phone and if I can understand them, the experience is pretty good. That's been an issue because the reps are hardly understandable and I have to ask them to repeat themselves quite a few times. That aside, the price of the warranty is comparable with everybody else. We've been paying it for a long time. Two of my children also have American Home Shield because of us. I made a claim when I thought I had a refrigerator problem. Techs came and diagnosed it. They were here for 20 minutes. It turned out to be an electrical problem and I had to get someone else.

My most recent claim to American Home Shield was for the AC unit in our home. It broke and it took almost a week for someone to come down to my home. I was complaining about it. My husband was out of the hospital. I had to wait. They said that was the timeframe and they didn't give me any other choices. They didn't give me any other names to other companies. They said that was the only company they used in Tucson. So, we had to make sacrifices and wait. Then when they finally showed up on a Friday, it broke down that same night. I called again and they said, unfortunately, there was nothing that they could do. They had to reschedule again. So, I had to call the company and just tell them we couldn't handle it anymore.

The AC compressor went out. We contacted American Home Shield by internet. Using their website was very useful. My timeline expectations were met. During the hot times, it's hard to find a technician, so it exceeded my expectations. They had to order parts and had to come back a week later. They did the repair in less than an hour. I would recommend Home Shield. The only thing is the price keeps going up.

I had an appliance issue. The claim experience with American Home Shield worked out great. The problem was the front right one and it would barely get warm. Somehow, the element was damaged. The tech went in there and replaced that particular element. I was very happy with his job. I was told that he would have to do the whole top, but they didn't. I did the claim online. They won't let you talk to someone. You have to go online and do it but it was really quick, so it did work out in the end. We were given the name and the phone number of who was coming out. The prices have gone up quite a bit but everything is going up. But having this protection plan, I don't have to hunt around for somebody to repair things. I just contact them. They've got a vetted people. It makes it really easy.

Be sure to check the contractors used by AHS. They sent one that drove almost 2 hours to my place and refused to do the work I requested. (Replace toilet seal and valves to turn toilet off). When I disputed the payment, the contractor then changed the ticket and closed it saying it was completed. Cust Reps With AHS actually argued with me that the work was completed. I finally got tired of the calls and told them to cancel my contract. Then I got stuck being transferred to several people all trying to talk me out of cancelling. At the same time the technician is calling me asking when can he come out and finish the job! Finally had to threaten to cancel my mother’s contract before they finally cancelled mine. Ridiculous!!

The techs found out it was the filter in my refrigerator that was leaking water so they changed it. They're always very respectful, efficient and know what they're doing. I'm pleased that I signed up with American Home Shield. Otherwise, I wouldn't know how to change a faucet or a light fixture or anything that they offer to give.

My HVAC had a broken coil and the contractor, HVAC Guy, called me within 24 hours of them getting the claim. They were there at 8 o’clock and were done within an hour. They communicated with me what the problem was and how long it was gonna take them to fix it. It was in the middle of summer, which was what I appreciated because overnight, our house got to the mid-80s. Since then, everything has been great. The previous claim that I made before that was for a water heater and it was fixed within 24 hours. I will probably have to call American Home Shield this week for my garbage disposal so they can send out a plumber. I love the contractors from AHS. I've had excellent service from them and if they had bad contractors, I would have been out a long time ago. So, they do a good job. Their contractors are very knowledgeable and responsive.

American Home Shield has been a nightmare to deal with. My wife and I unfortunately bought an expensive oven and decided we needed a home warranty because the factory warranty was only for two years. We started having issues with the oven in October of 2022. The first vendor they sent out to look at the oven was a company called Ramsey Appliance Repair, which is in Woodland Park. The employee who came to look at the oven is named Steven **. Steven told us what was wrong with the oven and then said he would order the part. He never came back to fix the oven; we had many calls with American Home Shield (AHS) and they finally said the vendor didn't know how to fix the oven so they sent a different vendor out who was terrific and was able to fix the oven! That company was called Company Wide Proserv.

They have changed their customer service center to overseas. It provides extremely poor service and I've had to tell people how to help me. It has gotten to the point I've had multiple people hang up on me. Then I had to wait almost a month for a part to get ordered for my air conditioning. I got an email saying a part was ordered but a couple of weeks later, I found out it was never ordered. There was a blame game with back and forth with the contractor. The lack of communication and false information is insane.

I had a plumbing issue and I went through American Home Shield’s automated system. The person came out within a couple of days. He had to replace parts but it was done in 20 minutes. The toilet was making a noise and when we took the top off, he could see something. So, he knew quickly what was wrong with it. The home warranty gives me peace of mind. I don't worry about things going. I have a new house and initially, I didn't think I needed it because of that. But as soon as that manufacturer's warranty ends, you're going to have problems. So it's a good use of money and worth having.

AHS has been wonderful. Any time I put a claim in, they have handled it right. I've only had to do it once and they have done everything they could to take care of everything. I'm very satisfied. I had a couple of leaks in the roof. They patched the hole. They have fixed the shingles. They've done well. The tech was also nice and knowledgeable.

A pool pump was messed up and leaking. I made a claim with AHS and they took care of that. I work with the contractor that they sent out all the time. They're my normal pool guys, so they're good. American Home Shield's service has been okay, so far and the warranty keeps the cost down if I need to replace something.

The customer service of AHS was great. They listened to my concerns and they were concerned. They jumped right on it. Good Neighbor Plumbing came out and worked on some plumbing. I needed a new water heater put in. They checked everything out first, and then they figured out that it was bad and that it had to be replaced. They ordered it, and in two days, they brought a new one in and put it up. They also bypassed the water heater so we could have running water in the house. They were great.

We had an issue with our upstairs bathroom. The sink and shower needed to be fixed. The sink was taken care of, but we're still waiting on parts for our shower. But the tech was fantastic.

I have a claim open since June 2023 and as of today (Sept 27th) it is not resolved. Our Dishwasher broke down and the Technician came, and said that he had to order a part, and we never heard back from him. I have since then talked to Customer Service at least 5 times and every time I talk to them, they go and check with the Technician via phone and then they keep promising that they are going to call me back and they never do. To top it up they show the CLAIM as successfully closed. We are at the end of SEPTEMBER and although this has not been resolved, I still get notices every day about the renewal of my policy which expires in November.

American Home Shield has been fabulous and I want to keep them. Recently, we were having issues with the air conditioner where it would blow hot air. We called American Home Shield, and they sent a company out. They said they fixed it, but it did it again a few days later. I called American Home Shield, and they sent them out again. They said they fixed it. Three weeks later, it happened again. I had to call American Home Shield and they sent them out again. The guy came out last Monday. By Wednesday, the air conditioner was broken still. I had told them that one of the guys who came out to fix it at one time said it needed a motherboard. I kept saying, “If you're gonna send the guy out again and he's not replacing the motherboard, then why are you sending him? Nothing's getting fixed.” A lady said, “We're gonna send somebody and have them look.”

Don't waste your money. They will do whatever it takes to tell you they do not cover your service needs. I called them for my A/C it is running constantly to cool a 900 sqft condo. I have it set at 78. I lowered my water heater temp (it's less than a year old), wash clothes in cold water, air dry my dishwasher, yet my electric bill went up over $300 an increase of over $100. I checked with TECO and they said they did not have a rate hike in the last 60 days. The service they sent said the complaint was a noisy outside condenser but it is cooling properly.

They just loot for nothing and they have worst list of vendors, I regret being with them for 2 yrs. Not worth your money. They do not do the right thing. They throw peanuts at you or the vendors make sure it doesn't get authorized.

HORRIBLE COMPANY, DO NOT PURCHASE! Absolutely ridiculous. I had a leaking water heater, and it's been five days and it is still not replaced. They have the worst customer service. Each time I called I was told something different, they do not have Supervisors available. No Email address. Their own Plumber indicated they are billing me for costs that should be covered under my plan. They will do anything and everything possible to avoid making the claim process simple. :-(

I signed up with American Home Shield (AHS) back in February 2003 with the belief that their services would provide peace of mind and prompt solutions for any home appliance issues. Unfortunately, my recent experience with them has been nothing short of a nightmare. In August, my refrigerator suddenly stopped working, leaving me in a state of distress. I promptly contacted AHS, hoping for a swift resolution to my problem. They did indeed respond quickly by connecting me with a service provider called "Antech Appliance." Initially, I had high hopes that my issue would be resolved without any hassle.

We had a circuit breaker go out. I submitted the claim through the website but I prefer talking to someone. I can't do that anymore. AHS sent me an email telling me that the contractor would be in touch. The tech was great. He had us turn off the switch to the light outside. He found that was the issue which isn't covered by our policy. That was aggravating and it was a waste of $100.

The washing machine leaked where you put the clothes. I called American Home Shield and said I had a problem with the machine. The techs found out it was the hose that had to be cleaned. They were very nice. I told them that I had that machine for a long time, and that it was also rusty. They said, “It was used.” I said, “Yes, but for a few years. I have never asked for anything, and this is not my fault if the machine is aged.” They said AHS is supposed to cover that. They called AHS, the company covered the machine, and they will send us a new machine that we’re gonna have on the 28th.

I love American Home Shield. However, my last two experiences with them have not been the greatest. I had a microwave claim and there was a miscommunication. The unit went out and they couldn't replace the motor because of the year of it. They told me my options but my preference was I wanted the same brand that I had because I don't want different brands in my kitchen. I picked the gift card option however, they never said that I can still order the same brand that I have and they will just have to special order it. I would have waited because I wanted what I wanted. I asked if they could just order it but they said they could not because I had already entered the gift card option. It was a huge miscommunication and it took three months. Then, I had to pay an extra $300 out of pocket. It was a gruesome process and it took me six months to even get it installed. Once I got the gift card, American Home Shield wasn't really connected with it anymore. They did me a disservice there.

Pay us every month and we will pretend like we are going to fix your HVAC but we will not ever. I had an AC that went down in early July. It is now almost October and we still have not got the parts in to fix it Or any communication. Typical scam.

They charged me 100$ for coming to my house. And on top of that they kept on asking for an out of pocket cost of $175 for fixing a ball valve that is covered by the warranty. Which didn't make any sense. If it's covered by the warranty why aren't they fixing. Plus the $175 out of pocket cost and the $100 I already paid (Total $275). Would have been able to replace the ball valve around $350 so what's the purpose of having a warranty company.

I've not been happy with American Home Shield and the way they conduct business because they make it sound like they don't care by the way they're going about it. For the last two years, the service has been questionable. They keep sending out companies that don't have good reviews. There was a drip in my attic and they sent the company. The tech was here for five minutes and he said he had completed the task. I asked how could he have completed the task but he said it was fixed.

AHS has been very helpful over the years and if they weren't able to fix the problem, they issue a new item. For what I'm getting, it's definitely a good value. I had an issue with the shower handle recently. It was stripped and it couldn't turn the water off. It took about four days for AHS to send the contractor, Home Choice Services, out and I had to turn the water off to the house. The contractor is not the best, though. I've had to have them come out a couple of times and the issue is still not totally resolved. The first part they put in turned out to be faulty, so I had to have the tech come for a second time. But it's only one handle and there's a hot and cold element in there and they bumped that so it only has cold water. I don't have hot water and they don't wanna really come back out because they've already been paid. I'm fighting that right now.

I sent in a claim for the faucet because of water leakage. The tech that came out was professional. He explained a lot about the system that I had an issue with. He went into the attic to check out the HVAC system and all of the plumbing up there to make sure there was no water leakage coming from any of those pipes up in the attic. I feel confident about the protection that I have for my property, the services that American Home Shield offers in the bundle package, and that they're fairly competitive with their prices. They're a very well-known company. But they don't send you a bill every month. They need to communicate more with the customers, how much your bill is going to be, and mainly how much you're paying toward it each month.

I did a claim for a clogged up sink. They told me to wait 24 hours, but I called the contractor to get them out here quicker. The plumbers snaked the sink to resolve the issue. With AHS, I have the convenience of knowing I can get ahold of somebody. But they are raising the rates and I've already been raised three times. If they raise again, I'm gonna cancel.

My experience with American Home Shield has been good so far. I had my microwave go out and they replaced it. I had an issue with my dishwasher and that was repaired. I had an issue where my garbage disposal went out and that was approved. There was one time I was having a problem with getting one of my ceiling fans repaired by the manufacturer. American Home Shield was really great about helping me out with that because I was being bounced back and forth between them and the manufacturer. They finally decided to go ahead and cover that. I currently have a claim for the repair of my air conditioning unit that went out last week.

I was a member of American Home Shield for 17 years on my property in Reno and at the end of that particular year, they sent me a bill that was just about two times the amount I had been paying for the very best package that they had. So, I left American Home Shield as a result of that. I went elsewhere and that was a big nightmare. I came back to American Home Shield for my home in Reno as well as my property in Las Vegas. As of this day, the recent experiences that I've had with American Home Shield are very positive as opposed to these other companies out there that say that they take care of properties. The professionals that I have dealt with have been superb too.

Bout my house 4/23 with American home warranty paid up to a year. My ac compressor going out on 9/23. Made several requests on my unit. They denied my warranty stating that it was a power outage. Which it didn't make sense when I had a home inspection done before purchasing saying unit was inspected and working. I got a second opinion saying it was compressor Is bad. Then I talked to warranty people. Still denied it and now saying it was a preexisting. This unit is only 2 years old and has a factory warranty. American Home Shield will not honor anything. This is a waste.

The garage opener did not work from the outside, but from the wall mount, it worked. The person that American Home Shield sent said that it was a problem with the logic board. They told me that it was part of my warranty, but the person also said that, "I cannot touch your garage because it's very old. So we have to replace the entire opener. $4,200." So I called back AHS and I told them, "Can you give me another person? This person is saying he will not touch it." But AHS refused. So I fixed it on my own and it only cost me $800. When I have a plumbing issue, AHS fixes it. But one year later, the same plumbing issue happens. So I don't know what the person fixed, but I'm usually having repeating problems. But not very often. When the clothes washer and the dryer stopped working, AHS replaced it.

I submitted a claim for my bathroom exhaust fan. It made loud noises and did not work properly. American Home Shield's rep didn't understand what I was saying, and I had to call back because I received the confirmation of what they would do and it was not what I called for. I said the bathroom exhaust fan. The confirmation coming back said ceiling fan. I called back and I was told, “Probably because we don't have that category listed when we're entering the information.” Yet it is a category in their policy. So, something's not right. They made a note of it, but I don't have confirmation of that.

I am very happy with the contractor. But I had to wait for a while. It took me almost the whole day to arrange for that to be done, because it was one person who would pick up the phone, and another would answer. I called back and called and called. I called on a Monday, and they gave me an appointment for the next week on Thursday. I waited for the first tech to come and check. It was three days. I waited for another five days. I called Home Shield again and again. They gave me a company that did not know when the guy would come to check it out. So, I begged Home Shield. I said, “Do something. I really live by myself alone. I'm 77. I am not in good health. And it's very hot. It's Florida.” They said, “Okay. We will try to connect you with another company.” Finally it was done.

American Home Shield is fast. I had my kitchen sink garbage disposal repaired, and I had a contractor here within four days. I have also had to use AHS for one big item. My heat pump could not be fixed, and they immediately replaced it.

This is worst home warranty ever. When things work smoothly every company is same. We buy insurance so that when things are not working we can get help from insurance company we pay money. My microwave was broken and AHS took 4 months and still not fixed. They picked a bad vendor and vendor was not able to fix but then it AHS priority to find a different vendor or get a whatever reports they need from Sears. They can't make their members suffer because of that. If there was zero rating I would have given that. I would advise to seriously think before buying home insurance from them.

We had a claim with American Home Shield on the microwave and another one with the washer and dryer. We paid for it upfront on the credit card and they called us the next day. But the tech always had to order a part. The last time, the guy from Rick's Plumbing who came out said it doesn't hurt to call this number to see where the part is. And it was a little slow on that. But they came and figured out the problem in a very short time. They ordered the parts the first time right here on the cell phone. It took a week to get the part and then they were here about two days later. But it always seemed to come on a Friday. So, Saturday and Sunday they're booked. But we were happy with it.

American Home Shield replaced my refrigerator several years ago and the only thing that was wrong with the old one was the ice maker. So, I stuck it on my back porch and it worked just fine for several years. All of a sudden, the freezer went out. So, I called AHS and got Iceman Cooling to come out. The tech said it was low on Freon and they could take care of that. AHS declined the claim because of my abuse of the equipment because I put it out where it was hot.

I put in a service request for American Home Shield to fix my cooktop on 06/15/2023. The technician had been came to the house and fixed it several times and still can not fix it. Until 09/19/2023, more than 3 months after the service request, the technician came again and he completely broke the cooktop. He scratched heavily on the surface of the cooktop and the cooktop is completely off. I can’t cook at all. Until today 09/22/2023, I called American Home Shield many times to ask them to replace the whole unit of my cooktop ASAP because they couldn’t fix it for so long but they said they will just replace only the surface cooktop that the technician messed up.

I had a gas leak in my house. AHS told me who the contractor was and they called with the timing. The contractor was okay. But I thought I had a different gas leak so I had to have somebody come out and they the contractor from AHS didn't fully fix that leak. I've also had somebody else come for my AC that was leaking into my kitchen. That tech told me a bunch of stuff about my system and those have been proven to be 100% wrong. He didn't touch a single thing. The quality of the people they're sending out is incredibly subpar. They are unhelpful/scary because they're not worth anything. I've only been protected with American for like three weeks and I'm regretting my choice. Choose a different insurance.

Last year, our under-counter microwave went out, and American Home Shield replaced it 100%. We were fine. We didn't have to look for anybody to come out and look at our unit. If American Home Shield trusts the contractor, then we trust them. The only thing we had to pay out of pocket was the $75 for the technician to come out. They sent an email with comparable microwaves for us to choose from. The techs installed the replacement.

I'm kind of perplexed about American Home Shield. The air conditioning went out and we needed to have $5,000 with the insurance. So we decided to just call it a loss and ask for a payout, which has been in question. They're more than happy to have a payout. They just wanna have it itemized on how they came up with the price of the payout. The second thing is there were some appliances that needed repair. One was for the dishwasher that they put in in 2019 and it wasn't installed correctly from American Home Shield. So the guy came, and he knew what was wrong with it, which was great. But there was also a part for some reason that they were having to source, which was very odd. The unit is only a few years old and they have to source a part for it.

American Home Shield sent a really good guy from M&G Plumbing. I was very satisfied with the work he did. I had a guy come out today because they were waiting for parts for the refrigerator. They replaced the ice maker for me and it seems to be working now. So, I'm happy about that. The guy spent about 45 minutes and got it done. He pulled the fridge out and shoved it back in. He's a really nice guy. He lives in the neighborhood. I got my washing machine fixed. I'm happy about that, too. I also got a brand new stove and a brand new dishwasher. So, it was a good couple of weeks. They just had to wait for the equipment to come into the distribution center here.

American Home Shield has been wonderful. Everybody is nice and it's an easy process. Everybody that came out has been great.

My experience with American Home Shield was very good. I was happy. I had three issues (one with the roof, one with the AC split unit, and one with the microwave) and everything was done over the phone. The split unit was the first one. The repair people came out, looked at it, but they couldn't fix it. They replaced that totally. They ordered a brand new split unit, and it's working great. The next item was the microwave. I couldn't see the amount of time that I would punch in for an item. The repair people diagnosed that, then they ordered a new display board. The last thing was the roof. We had a slight leak in four spots with Hurricane Hillary out here in Palm Desert. The repair people fixed all the spots and flashing, and they did good job.

My most recent claim to American Home Shield was for a leaky drain pipe in a tub. I did it through the website. It's easy to use. I feel like there should be an app for it, too, but the website works well. I like the contractors. They've been out three times for the same issue, but it's not a big deal since I don't have to pay to have them come out for the same issue. The tech troubleshooted the first time, fixed some other things, checked some other things that I asked for, and came out the second time and tried fixing the issue again. He said if it starts leaking again, we're gonna have to replace the whole thing. I have a pending claim now.

Everything was pretty good with my claim. It was fast. They fixed the house right away. As soon as I put the claim, the guy that was sent over to do the estimate was there the next day. Then as soon as they got approved, they were there the next day. They replaced the tiles on the roof. It just rained and I didn't have the leak anymore. So it looks good so far.

The button on my garage door wasn't responding. I had a sensor issue where the actual sensor at the bottom of the garage door had worn down so the sensor was hanging. It wasn't responding to the main board or the motherboard. I made a claim on the internet and the American Home Shield site was very easy and simplistic. Within 24 hours, somebody contacted me to set up an appointment. Techs came out and fixed the issue in about 30 minutes. I would recommend American Home Shield. Everybody needs a home warranty and it's extremely important to have one.

A long time ago, I had problems trying to get ahold of them. I tried on the computer but I couldn't change my account number. But recently, the claim process was very easy and I had no problems. DT Electric has replaced two fans for me so far, one in my living room and one in an additional room. The tech was very professional and told me everything that was going on. Compared to some of the other warranties that my friends have, AHS does an excellent job.

My most recent claim was for a plumbing problem. I had a leaky pipe and HM Plumbing fixed it. Their guy did a great job. But some claims processes don't go okay. I had a problem with a pipe busted in my basement and they only covered a small amount of it. Also, I had an air conditioning problem last year and they took forever. It was almost fall when they finally got somebody out to fix it. They didn't cover it like they said it would and I ended up still having to pay a lot of the cost. I've been thinking about getting rid of AHS. They advertise that if they can't fix the unit, they will replace it. But they didn't say that they have a limit on what they pay and that you have to pay a percentage of it.

We knew when we first moved in that the unit was an original and we were told that we were on borrowed time. But every time, we were diligent in making sure that we were gonna get as much time out of it. At that point in time, no one said anything. The techs were surprised it was still running great and we might get a lot more time out of this thing than we realize. So, we just kept doing our maintenance work on it to make sure it's primed and ready for the summer season. We went on a family vacation in July and then we just had the inside of the house all freshly painted before we left, and there was a stain in our ceiling. Our unit in the ceiling was leaking so the techs came and flushed out the system. They said everything was fixed.

This is by far the most corrupt company out there! First off the vendors/contractors they work with all have 1 star! And I understand why. They sent this company to fix our washer and the guy was so rude with bad attitude and couldn't even fix our washer after three attempts. So I decided to exercise my cash out option and take that money to go buy a new washer. Which would benefit both AHS and me. But let me tell you, AHS is a corrupt company! They will never allow you to exercise your cash out option because they keep giving me the run around that the vendor needs to submit docs. Well the vendor claims they did and AHS claims they did not. And it's been months and AHS will not do anything about it because they are saying they can't do anything till the Vendor responds to them. And the vendor probably never will because I have tried to reach out to them and they just hang up on me.

I spent FOUR MONTHS fighting them to get my AC unit repaired during the hottest summer on record. Dozens of useless phone calls with non-English speaking staff and waiting hours on hold. I have geothermal HVAC and they do not have a company on their list able to service it, even though it's in my contract with them. After a complete run-around from them for months, I finally had to do their job and locate my own company to service the unit. Now after spending $17,977 (plus of course their $125 service fee) to replace the broken unit they sent me a check for a grand total of $80.

My ceiling was leaking in my kitchen because my heating and air conditioning unit up in the roof was clogged up. So, I paid 100 and the heating and air conditioning company came out and unclogged it. It doesn't leak anymore. The tech had a great attitude. I file claims to American Home Shield by phone directly with their call center and sometimes you have problems understanding the person. But dealing with them has been alright.

I have had American Home Shield for years. I had it for rental properties that I had before and for my personal property and I have used them a lot for years. Submitting claims online is very easy. I go in, sign in, and I have my properties listed. Right now, the only one is my home. I just put a claim. They have it divided by what type of claim, if it is AC, plumbing or electric, and you just pick one of the general areas, and then you can subdivide it to what the problem is. Then you submit it and you pay right there with your credit card. They tell me right away which contractor has been assigned to me and their phone number and they say that, within 24 hours, they will contact me and that I'm more than welcome to contact them, too.

My experience with AHS has been good. I'm mostly satisfied. For my recent claim, the refrigerator was causing me all kinds of problems. The water was leaking, ruined my wood underneath the fridge, and then the ice maker was not working right. They came out twice to fix that and I called AHS and I said, "You can't just keep coming out to fix it. The ice maker is not working. You need to replace the ice maker." They said, "You can't request it. The company has to request it." I talked to the Independent Appliance people, and they were super nice. They said, "No problem. We'll put in the request for the new ice maker." That took a little while. But when it did, they were right out here to put it in the next day.

The contractor replaced the pool pump that wasn't turning off. American Home Shield gets to the problem fast. It's a good company.

When I signed up with AHS, it was quick and easy. From shopping around to the coverage I got to the price that they offered, it was the most competitive. Plenty of other places are offering less coverage for more money. So far, so good. AHS is one of those things that I'm happy to have. I filed a claim online. Everything was handled automatically. The website was excellent. It was very easy to use. Everything was done correctly and quickly. We had one of our air conditioning units fail out on us. They took care of it right away. They sent somebody to the house. They were great. They got us back up and running in no time. And we were very happy with it. I've recommended American Home Shield to two of my friends who also signed up.

I had an issue with my refrigerator that needed repair. It was a compressor issue. AHS sent out three service technicians who did not offer the kind of service that I needed. Eventually, they sent someone out to repair the compressor. It got fixed but only after a two-month period of waiting without a refrigerator. I wasn't very happy with that aspect of it. AHS could vet their contractors to make sure they're able to perform a wide array of services for the type of service call they're going out on and to make sure that the issue is resolved more expeditiously. I discontinued my service for about a year and went with another home warranty company. I recently returned to AHS within the past few months and had an issue with my air conditioner. That got resolved right away. I'm satisfied with the level of service in that claim process for service.

A couple of times, my experience with American Home Shield wasn't very good. They sent somebody to fix my pool heater. Then I had a problem and it took three weeks for them to finally understand that the person who was doing it didn't know what he was doing. That was rectified and I got retribution for that but I had to write to the president of the company. I had another problem with my microwave. It did not get fixed. They sent this person and he took it all apart. He said there was nothing wrong with it. I told him it was not popping popcorn. I called American Home Shield and complained. I told them I shouldn't have had to pay it. I asked for somebody else to come out for a second opinion. But they sent the same person out.

We submitted a claim with AHS for the garbage disposal and then Brick Street Plumbing emailed us to finalize the date and time for someone to come out. It was streamlined and pretty solid. The tech was friendly and the service seemed good. He fixed it. He also came at the time that he said he was gonna come.

They worked on a shutoff valve on the water heater, replaced two water spigots outside my house and fixed the main shutoff valve to stop leaking. They recently replaced a part on my dishwasher too. They ended up also replacing my whole refrigerator with a new one. They covered it. They gave me a list of refrigerators. They said the ones with zero as the cost was free to me and the ones with a price on it was what they wouldn't cover and that was what would come out of pocket. It was a good selection of free ones.

We love American Home Shield. The coverage that they have is fabulous. We continue to stay with them and have sent a ton of people to them. But on this past service request we had to do, we had to wait six weeks for our appliance to be serviced. It was three weeks before a servicer could get here then three weeks for the part to be delivered and the servicer to get back. But other than that, we've had no issues. We normally hear back within 24 to 72 hours from the servicer and they're right on time and amazing.

I filed a claim when our sink got clogged. American Home Shield told me when the vendor would come to check it. I had tried with a snake to unclog, but that didn't work. That was manual. The person that came got a snake which was electrical. It gave some pressure, and that removed the clog.

We can get something accomplished with American Shield but a lot of times it's up to me to make sure. I can't give it to them and just leave it with them and trust that it's gonna happen. But as far as the coverage itself, I'm satisfied with the coverage that I receive for the money that I pay. I made a claim for my dryer when the heating element went out. The guy that came out was really good. Every technician is not as good so that's part of the problem with the warranty company. They don't necessarily vet the people that they're sending to your house.

My hot water heater rusted out and water was flowing through the garage. I did a claim online with American Home Shield for a repair. That was really easy and simple. I just put it in and clicked on it. I had somebody go out there for the claim. They called me back within an hour or two, and I had a claim number and I was told that somebody would call me within 24 hours.

American Home Shield is doing great so far. But I haven't heard anything about what happened to the last appointment. They fixed the washer and dryer, and dishwasher. But it's not completely done because my dryer needs the filter when you dry clothes. But the dishwasher needs a mounting to it. Because every time I try to open the dishwasher, it moves the machine itself. So I need something mounting to screw it up so that it won't keep moving. But I never heard anything about it. Usually, the company would follow up and tell me what's going on.

I recommend American Home Shield. They’re timely and true to their word that if they couldn't fix it, they would replace it. I appreciate that they were honest with me. Everything seemed to work well. So, I was happy with it. It helps me not have to worry about my appliances when I'm not home. It helps me know that they could be covered and some repair if I need it done.

Anybody that's buying a home right now, I would tell them about American Home Shield. I've had it on every one of my homes. I was dropped because I wanted to be charged on the 1st of the month. I live on a fixed income. It comes in on the 1st, and if you're not there to automatically get paid on the 1st, you're not gonna be paid. I got bills that go out, so, AHS would bill me in the middle of the month. It went month after month, it ended and a new contract started. Because I would pay it, but late. But everything has been straightened out now.

American Home Shield's customer service is brutal. From the supervisors, there's no empathy. My air condition is fully fixed because I had to call the guy out twice. But he misdiagnosed it. His company made me wait for a week in 95-degree weather. And they claimed that my issue was due to refrigerant, but it had refrigerant. I just wanted to pay a professional company to come out so we didn't have to wait for a week. They told me that I couldn't do that. My claim would be voided. We had to stick it out for eight days, because on the day that the tech was supposed to come, he called and said that their technician was sick. So, when I need to talk to somebody on the customer service side is where the gap is.

My air conditioning unit malfunctioned. It was working but it wasn't blowing cold air. I submitted a claim online through American Home Shield's website. The contractor got back to me within the same day and scheduled an appointment for me a couple of days out, but I told them that if they had a cancellation to call me. They had a cancellation and called me. They came out the next day. It was a very professional company. They drove a nice truck. They had a professional person who asked me what was wrong, diagnosed the situation, fixed it, and luckily, was out of there in about 30 minutes.

When I had an issue that they couldn't fix, they gave me an appropriate amount for the new unit. When I had a dryer on-off switch break, it was also replaced, and I was very happy with that. The last contractor that came out was friendly and efficient. Overall, I'm very happy with American Home Shield and intend to continue with them. They came when they said they would come. They were efficient and friendly. They got the job done.

When I have issues with appliances, I have to fight tooth and nail to get what American Home Shield promised. For instance, my Bosche dishwasher went out and the guy that came out was awesome. But those Bosch dishwashers are expensive and at first, American Home Shield sent me $800 to cover. You can't even get a decent dishwasher with that amount. The agreement is they replace what was broken if they have to replace it. The $800 didn't even cover delivery charges and setup. I talked to American Home Shield at least three times and they finally gave me an extra $217. So, they sent me a Lowe's card for $1,017. But I had to add because dishwasher came out to $1,500.

My light kept going out so I filed a claim and when the repair man got here, he said it was the light itself and that's not covered under American Home Shield. When I looked at my policy, it was not covered. But he explained to me what was going on and what I needed. Other than that, what I like about AHS is that when I need something done, I can call and they have different providers that do it. What can be improved is, when I call, they could look at my contract and say if the issue not gonna be covered instead of me having to pay the fee for the tech coming out and then pay the tech again personally when he comes back out the second time.

I had a claim for the dishwasher where the piece of the top rack broke. It was all wobbly and I couldn't really put dishes over there. Submitting a claim was pretty easy for the most part. I did it over the phone and they listened to the issue. I asked if it would be covered and they said yes. It was very easygoing. The contractor who came out was very professional. They replaced a part and they put metal as a replacement. But I had another claim for a leaking basement and they didn't cover it. That's the one complaint I have. I wanted to know if that was covered and I explained that to the representative. They said that it was but when the technician got here, it wasn't. They explained why, but I wish they had explained that to me on the phone call. I fought to get my money back for that and I did, but they said from then on, I can't get money back for stuff like that.

Lately, it's not been a very good experience. AHS takes extremely long to repair appliances and I continue to have the same issues with my appliances. They keep on repairing the same thing over and over and it's taking longer and longer. They've been trying to fix the stove for two years now and they still can't figure out the issue. Also, I was without a refrigerator for over a month and I was getting really frustrated that I was looking at other companies that do the same thing AHS does. But the techs are pretty good. They're respectful and helpful when I have questions. My most recent claim was when the motor went out on the condenser outside. A-US Air of Texas replaced that the next day. That was a quick turnaround and the guy who came out was very sweet. He did his job really quick and told me what was going on and what he did.

So far, the service has been great. The last thing I had fixed was my washing machine. Before that, it was my refrigerator and then before that, it was my air conditioner. The claims process is really easy. I do it online, choose the section that I need, and make the copayment. I've always gotten a call the next day from whoever it was that was gonna schedule the appointment. It's always been very quick. I was a little bit surprised because I've had people tell me horror stories but I've never had a problem, so I'm very thankful. It's nice having AHS, especially with my air conditioner. I have no idea what it would have cost for me to have somebody come out and do all the work they did to it. The warranty has been very cost-effective. I wish it was cheaper, though. I don't like that the fee went up. It was $81 and it just went up to $104.

My washing machine's spin cycle wasn't spinning anymore. The tech was very nice and he knew what he was doing. He found the part that was broken right away. He had one in the truck and fixed it. It only cost me $100 for the visit and the part. So, I didn't have to buy a new washing machine. I had this total feeling of safety with him in the house.

My claim for my hot water heater was pretty easy. Somebody inspected it and replaced it. I had to pay some of the cost out of pocket though. Other than that, AHS has been good. Part of my rationale for having a home warranty is it makes it a little easier to get somebody out when something happens. Their network of providers is pretty good. I usually get good service in terms of people coming out right away.

Terrible!!!! Do not waste your time and money with this warranty company. Every time I filed a service request with this company regarding my AC nothing was ever fixed or I was overcharged by there go to HVAC Amazing Comfort. They told me to repair my AC unit I would have to pay $3400 in out of pocket costs. What a joke! I asked to be escalated to a manager and I quote "The escalation department is done taking calls for the day they can get back to you in 24 hours". I have been without AC for 10 days both them and the AC company dragged their feet. Don't waste your money, you're better off saving your money for your own repairs and calling a technician of your choosing. Wasted 2 years worth of money on this garbage warranty company. Stay away!!!

I had several claims with AHS for my air conditioning unit in my condo. I always request services online and within a day, I get a response from my assigned repairperson. Then usually, they schedule something depending on the service. Sometimes, the air conditioning service in the middle of summer would be hard to schedule but it has never been more than a week to wait. When the techs would come out, they'd inspect and oftentimes, would be able to fix the problem. But some of the times, the issue wouldn't be covered, so I would have to get the item repaired then pay some cost out of pocket.

I'm perfectly happy with AHS. They've always sent someone out to take care of any problems and the problems have always been resolved. I like that I can get help and it doesn't cost me an arm and a leg. Recently, we had a drain in the basement that backed up and it flooded part of the basement, which wasn't fun. I submitted the claim and made the appointment. Then, within 24 hours, the tech, Lenny, came out and got the drain unclogged without any problem. He has been to our house several times because over the 12 years we've lived in this house, we've had a few plumbing problems. He's very good and I like him.

My thermostat was not communicating with my indoor unit. The techs came out within a couple of days and troubleshot it. The techs were able to take care of it that day. They had what they needed on their truck.

AHS is worth it. We've been protected for 22 years. I like the sense of peace. I don't have to worry about coming up with a large dollar amount. I've also had no bad experiences. I had a leak in my bathroom recently. I submitted a claim with AHS online. Their website was easy to use. The techs replaced a seal and everything's perfect now.

I've done claims by phone, because that's what I was used to in the past, and I've had no issues or problems with any of the representatives. They were all very professional. However, I had a problem with my air conditioner, and American Home Shield first sent out a 22-year-old boy who didn't have a license. He made a report back stating that the whole system had to be replaced and it was gonna cost $11,000. American Home Shield turned it down because the report said preexisting conditions. The bad analysis could have cost me a lot of money, because at that point, I decided to pay someone to replace my heat and air for a lot cheaper than what they were saying would cost me through the home warranty company.

I'm a Realtor. We bought a house, and our first year with American Home Shield was part of the contract. We continued the second year because our air conditioners are 25 years old. A board went out one afternoon, and I called at 4:00 in the morning when I got home. The repair man was here by noon and he was wonderful. He diagnosed the issue in 15 minutes and fixed the part in half an hour. All in all, American Home Shield has been great, and it's $50 a month.

I was with American Home Shield for 27 years before I sold my house, then I rented for a year and a half. I've watched the claims process change over the years when I first joined. People gave their payment to the repair guy, and now, they do everything online. I just purchased another house a few weeks ago, and I am back with American Home Shield again. As of right now, the house I'm in is only four years old, so prayerfully, nothing that major will go on.

American Home Shield is good to have. I've had a few claims, and they've taken care of it. The last one I had was with the AC. I submitted a claim through the app and the repair people were scheduled to come out within a day. I couldn't make the appointment, so I rescheduled and they came in about a week. Some capacitors went out on the AC, and they took care of it. American Home Shield saved me some money there on the air conditioning. All in all, it's good insurance. I've told my friends about it, and one of them signed up. He had an air conditioning issue a week prior to mine, and he had positive experience also with the same heat and air company. It looks like same technician went out and took care of his issue quickly.

The water line was messed up in the house. The techs came out and fixed it. They had to get a part and come back but didn't take more than a week. That was simple and easy. I appreciate AHS.

I've been with AHS for three years now. Not all service is great. But what I like about American Home Shield is that if one technician comes out and can't figure it out, the work order stays open until the work is complete. I really appreciated that. My latest service call was for my AC and the gentleman went above and beyond and that was great. The gentleman fixed it right away the same day. I've had quite a few claims before and they've all been well. The service comes out pretty quickly as well. It gives me peace of mind that my home is protected with AHS.

My washer wasn't filling up with water, so I called American Home Shield and the rep was very nice. I had to wait a week and a half, but GE Appliances was great. American Home Shield is really good. As matter of fact, I connected quite a few of my friends to it.

American Home Shield covers just about anything. We got it when we bought the house and we just kept it. We pay a monthly fee, but when something breaks, it's very convenient for 125 bucks. It's a great deal. The website is great too. It's easy to maneuver and it just took me five minutes to submit a claim. I did one on a weekend. It took two days for someone to come, and they replaced my garbage disposal.

I had a claim last month wherein my fridge stopped working, and it was a complete 180 from my previous experiences. The service was not good before. This recent service call, I filed a claim online, and American Home Shield dispatched a tech. He came out the next day, and the fridge ended up not being able to be repaired. Within 24 hours, I called American Home Shield, got through, and there were no extensive hold times on the phone. Previously, I would be on hold for up to an hour. The whole process was completely different from every other call. I got the cash in lieu, and there was no back and forth or having to come out and re-examine the fridge. There also wasn't a, "Well, do you want us to order you one?" I got the check within the time frame they said. Everything was great.

So far, American Home Shield has been great. The first time, it took them a little while to come out about my air conditioner, which was hard on me. I was without air for a week and it was in the 90s every day. Since then though, they have been good. They've come out and tried to get things going in a timely manner, so I'm pleased with it. Everybody has been very kind too.

I have had a policy with them for years. They are never easy but this repair was more than shocking. Our pool filter was broken over a year later not only did they not fix it but they caused the motor to fail as well. They also failed to fix that. After 6 months of calling and run around, they made me take a cash offer of $400 dollars. I paid 2500 to fix it. I know something is better than nothing. Here is the crazy part 8 months later, still no check. I canceled my account in April 2023 they still are billing me. I can't get them to stop. They never I mean never return a call. They are rude and totally useless.

I'd recommend American Home Shield. I signed up, then we did the contract. It was easy to do, and so far, everything has been good. Most of the time, I submit claims online, then the vendor will contact me. The website is good, and the turnaround time is usually quick. When my washer wasn't agitating, I gave the repair man a good description of what was going on, and I sent him pictures of the model number. He had parts in his truck, and he was able to fix the washer in 45 minutes.

I've had their professionals work on things like pipe leaks and my sump pump. When my sink was leaking, the plumber said, "I don't really see a leak. Sometimes it doesn't leak when I come out. But if it leaks later on, call us back and let us know." I called them back but he did not come back so I had American Home Shield assign another provider. The second tech was able to tell me that it wasn't that I had a leak, but more so that my faucets were not installed with the proper sealing. AHS is able to get service providers out really quickly. I appreciate not having to go on my own and look for folks.

We thought it was a thermostat problem. We went through with the American Home Shield. They gave me another contractor who has been here before and could not get the job done. So, I had to call AHS back and said I need somebody else. They gave me Eberhardt at that time, who had been here a couple of years ago. I had a much better comfort level. And we're always very pleased with them. They looked at the thermostat and identified the problem was in the air conditioner, not in the thermostat. They had two people here. One was down at the furnace, made sure everything ran properly there, and then repacked this air conditioner with refrigerant. They did a great job.

We've been really pleased with American Home Shield. They've been responsive. We've had problems getting parts, and so, it's not communication, it's just having to do parts, and then they come back. We had some air condition units that weren't working. They came out, assessed it, then they had to get parts, and they were able to fix it. We were a week or so without any air conditioning, but we had other units that were working, so it was not a big deal. You can't expect anybody to call one day and have it fixed the next.

I set my claims up online. But I also call American Home Shield because I don't get a fast enough response. My coiling system went out before the contractor came out. A different company replaced it. So when Intrastate came out, I had another AC problem, they fixed it. When they were done fixing it, they also checked out the rest of the system to see if there would be any more problems coming up. They said everything looked good, except whoever switched our coiling system, which happened a month before, didn't switch the valve, because there was supposed to be a new valve on there. So, when AHS was contacted about that, they sent out the company that put in the coiling system.

I'm very happy with American Home Shield. I made claims for my water heater, my washing machine, and my refrigerator ice maker. They sent someone to look at those and then gave me an offer to have those fixed or to get cash out of it. Everything went fine. After checking, the ice maker took a week's time because they had to order the parts. With the washing machine, it was about over a week. I had to fix my shut-off valve first before they could install the washing machine. The water heater took less than a month because I had to go through an inspection. Everything is complete now.

American Home Shield sent A-1 Affordable Plumbing and they were good and quick. I needed new cartridges for a faucet. They came out, looked at it, and said, "Yeah, I'll have it fixed in just a second." The guy went out to his truck and came back in with it, put them in and he was done. He was very friendly and polite.

American Home Shield takes their time when we submit a claim. They're not as thorough with the contractors as they should be. A couple of times, I had to call and get a different contractor because the contractors were taking these contracts knowing that they couldn't fulfill them within a timely manner. It took me three and a half months to get my dryer fix. Stevens Appliances came back four times to rebuild my dryer, and that was a real inconvenience for three months. I had to go to the laundromat. I could use my washing machine, but I couldn't use the dryer, which we were trying to get fixed.

American Home Shield has been good. I had a couple of service requests. One of them was the dishwasher. I called them. They sent a guy out, they had to buy some replacement parts and he replaced it. Some other parts broke on it, and they came back out and fixed it again. Somebody also had to fix the air conditioner. It got plugged and it was leaking. So, I called AHS and they got a contractor to come out and fix that. The technicians were good.

Airmax worked on our AC and they were outstanding. It's like they put a brand-new machine in. When they came out this time, the issue was the part with the magnet. The first time they came out, it was the bolt that had sheared, and it was spinning sideways and it was banging up against the inside of it. So, the tech came out and they replaced that. Then the second time they came out, it had stopped blowing hot air. He showed us where he had to clean the coil, and he replaced the magnet part to make it switch on. We had no problems with it since they came and worked on the bolt. It was great work. Overall, American Home Shield has been great for us. It has worked for us.

I have two properties under American Home Shield. Every time I called and whenever I have a trouble call, they got right on it. Recently was just a dishwasher issue, but everything was good. I like the great coverage.

I've used American Home Shield six times. And I've never been told I have to pay extra. They've always fixed it, other than what I pay a month and the deductible to fix whatever I problems I have. I have to wait on some things because of the demand. Right now in Texas, the AC demand is up. So I know that I had to wait a few days for them to come. Other than that, it has been good. My capacitor went out on my condenser. I called AHS. They told me who was coming, and they gave me an around about the time. The contractor was good. It just took him a few days to get out there. They changed the capacitor out. It's working good. Get AHS.

My most recent claim to American Home Shield was the air conditioner again. I have to spend the deductible every time I have to get it redone and it never stays completely fixed. It's not Home Shield. It's probably the vendor that keeps servicing the same equipment. One time, it took three times, and that was a lot to just change the thermostat, which is easy. I probably could do it but I don't wanna do it when I already have the insurance. I don't wanna break things. It was the same company for three times. I had to take off work so I could meet the person there and let him in. So, it gets strange after a while.

Submitting a claim online is an easy process. But AHS should put in more details. It just has generic options in there sometimes. Something else could be the problem. But we have to put the whole item there. Also, American Home Shield bumped up their deductible, but sometimes we got an issue and it got 30 days on it and the issue reoccurred. We would have to wait and see, and have to submit another claim and pay another $100 for it. I disagree with that. I had a problem with my refrigerator that it wasn't making ice, they changed the part and it worked for 28 days. It was the holidays and the problem reoccurred, but I had to put in another claim. Recently, the ac's motor died. So, the tech changed it out. After he told me he was coming, it was fixed within 45 minutes. He cleaned up behind himself.

The refrigerator wasn't cooling down. I called American Home Shield up. They sent somebody out. They were able to repair it, but about 30 days later, it reoccurred. So, they sent somebody out again and then they said that it needed a control panel. It's been about three months now because they haven't been able to locate a control panel for it. I'm still waiting for them to do something. It's still broken. Every time I called up, they would say something different. At one point, they said they were gonna give me a buy-out, and then I can go do whatever I want but then when I called back later when they tell me to call back, they said, “Oh, it's on order. Just keep waiting.” They've been blowing me off pretty good on that one.

I can file a claim online any time. The guy called me saying he would stop by the following day, and that was okay. It was quick. But when I call American Home Shield, nobody would assist me. It would take forever. But the guy that came explained well. My oven was not working. He also said the fan was not working. He replaced it and stood there making sure everything was good before leaving. He was a professional and top-notch, so he did a good job. However, AHS is getting expensive. Sometimes, they don't go with some of this stuff. In this case, they did, but with other experiences, the logic is strange. As soon as I have more time to compare, I might change.

American Home Shield looked like the best for how much money we had to work with. People come out when we need them to. The only issue I had was when I tried to call in, I could never get through. There were two times I called and it was, "Press three to speak to somebody", and as soon as I pressed, it was, "One second," and the line went dead. So, I stopped trying to contact AHS directly. I gotta do everything online. It would be nice to be able to actually talk to somebody when I need something. But everything else seems fine.

My experience with American Home Shield (AHS) has been nothing short of a headache. I signed up in March 2023 with high hopes for reliable home warranty coverage. In April, I received an offer for an AC Tune-Up, marketed as essential pre-summer maintenance. Little did I know, this would mark the beginning of a series of frustrations.

I've submitted two claims on our refrigerator. The first time, it took too long to get it repaired so I ended up having to buy another refrigerator and get the old one repaired as a backup. The second time, it was great and within a week, the unit was fixed. It's a GE appliance and AHS actually sent out GE. Within 10 minutes, the tech knew what was wrong and ordered two parts. He had them shipped to my house and when he came back to install the part, he was done in five minutes.

MS Services came out for the AC and within a couple of minutes, the tech had fixed the problem and went on his way. The only negative that I have negative about American Home Shield is I can't rely on its emergency services because I always see that it depends on the scheduling aspect of it. If I have an urgent plumbing issue that I need to get fixed right away, American Home Shield might give me two or three days out. So, I have to have private contractors on hand. Also, the contractors try to fix the issue in a fast way and I don't know if it addresses the real problem.

Terrible service, washer has been broken for over 3 months. Still not fixed, every time we call AHS we get a different rep that we repeat the story to them over and over again, they make promises and then nothing gets done about it. Even the tech they asked to come out to us, did a video call and did not even come out to see the washer and then when he did come out, he was terrible and did not fix the problem and then the tech told AHS that he replaced 2 parts which was a lie, no-one takes them seriously and that is why the washer is still broken 3 months later. I would not recommend AHS to anyone, unless you just want to pay and get no service. A total waste of money...

Our AC stopped working and within 24 hours of submitting the claim, American Home Shield signed us to a local vendor that came right away. The techs fixed it right there and it didn't take long at all. AHS sent a very experienced contractor who was able to address the situation and determine what needed to happen for our AC to come back to work. The person who did the work already had the notes that we had put on the website, which is nice. But he wasn't very personable. He was just on a mission to come here and fix whatever the problem was. So he barely spoke to us.

American Home Shield gets people out fast. And they come in and do the work. I’ve had services done for plumbing and keys, and it’s all been good. AHS is a one stop shop and there is one deductible.

I had an electrical problem with the outlet and the breaker box. The company that AHS sent was an 11 out of 1 to 10. They called, were on time, looked everywhere they were supposed to, answered all my questions, and fixed everything. I paid $100 last year to have a company come out and fix the switch on a microwave oven. Six months later, I put the house up for sale and it came up on the list of repairs because the microwave door wouldn't open. So, I called them back. They said they only warranty their service for 30 days and that I had to pay another $100. But I didn't feel good about paying twice for the same repair. If I paid you to fix the microwave oven switch on the door, it should be fixed. And I negotiated that out of the sale of the contract. So, it's a moot point at this time.

The microwave had a malfunction to it. We called American Home Shield and they called us back within 24 hours. The tech who came out was a nice guy. He told us the problem and the results, then he fixed it. The microwave works fine now. The protection is great and I would tell my friends to try it.

The code on the machine said it needed to have a filter cleaned. My wife talked to American Home Shield and they scheduled an appointment for the repairman to come out. The repairman cleaned the filter, and our experience was very good. I like that I can get my repairs done with American Home Shield, and I'd tell people to look into it.

I had some AC repairs and everything was good. Recently, I had a switch for my blower go out and that was good too. The tech was professional.

American Home Shield has been very responsive. I have the Platinum coverage and it's better than most. Most of the time, their service has been very good. Recently, it's been a little weak. They have a limited number of contractors available to do service. It was an issue to the point where I canceled using the American Home Shield service for the items that I was working on. I brought in some contractors to do it separate from American Home Shield. In the past, they have been successful at covering our claims. AHS could improve their price because they're about 50% higher than everybody else who's trying to get my business.

I got a recommendation to use American Home Shield from my parents, and it's working out nicely. I've used them four times since I've had them in the past year and a half, and it's given me exactly what I expected. They came and fixed my toilet. The repair guy had it done in less than an hour. They also did a full AC unit change last year. Because my property is older, it took more time, but the service provider that they used kept me very informed, was friendly, and cleaned up after themselves. It was never a mess. With the washer, they had to replace the sensor. Overall, the membership has paid for itself. The AC compressor unit alone was 10 grand worth of work, and the only thing I had to pay for was about two grand worth of parts. That's just because the portions weren't covered in the policy itself. Outside of that, they took care of everything else.

So far, my experience with AHS has been great. The techs show up on time and do what they need to do. I'm happy with their service. I had no hot water recently. The tech that came out was good, very courteous and efficient. He knew what was wrong.

Their service has been okay. They've been prompt. The people that they sent have all done a good job. Recently, we replaced the kitchen faucet. The techs were good. They had to come back because they had to get the faucet.

I had an issue with our air conditioning unit, and I like the fact that American Home Shield came out and fixed it. The repairman did a great job. Some kind of relay and a fan were broken, and he couldn't do it the same day. He had to come back after the home warranty company approved it.

My air conditioner quit running. I called AHS and the customer service was good. They contacted the Jet. Jet called me back in a couple of hours and set up for me for the next day and came out the next day and got it fixed.

The service of AHS has been okay, for the most part. The only issue I have with them is the aspect of them taking payment before somebody comes out. But the techs have been good. But there had been two who were not first class. The functionality of the website is also not quite user-friendly. They ask you vague questions, and there's only limited information that you can put in. Even if it pushes you to Other, you only have a limited amount of characters you can use, so you don't get the full story to American Home Shield. But recently, there was a leak and Sirius came out, diagnosed it right on the spot and got the issue resolved in a decent manner of time. The technician that they sent out that particular time was awesome too.

I've had to use AHS one time and I was pleased. My toilet was backed up. The techs were out there within a day or two. The techs were excellent. But I had to pay out of pocket. They ran the snake in the toilet to run it out through the line and they said American Home Shield didn't cover that. So, I had to pay 375 to them. They had to come back out 'cause it started being plugged again and it all worked out. I haven't had any issues since. I also didn't have to put up any more money since it was the day after the initial one they had to come back out.

My experience with AHS has always been good. I've never had a problem that they weren't able to take care of. A technician came in last week for the refrigerator, looked at it and ordered the part. Then they came back and they put it in today. I highly recommend AHS to anyone.

Over the years, the service of AHS has been great. However, after COVID, the customer service sucked as far as calling in. I made several phone calls and the reps were difficult to understand. My recent claim was for the air conditioner that was broken and not working. It was a capacitor that needed to be replaced. The experience with the techs was great. I'm glad that we got AHS.

I had a bathroom that was leaking. The techs came in and they fixed it. Then my heater went out, but I wasn't too thrilled on that part. It was because they came and they looked at my heater and said, "Yeah, it's no good." They found out that it was some little piece on the heater. They said that they couldn't find a replacement for the piece. So the whole unit would have to be replaced. But, they wanted me to fork out $2,000 and I don't have $2,000.

Setting up the transport was very easy. I went online and put in some very basic information about what needed to be done. Somebody called me within half an hour, and it was a Friday night, which surprised me. It was 8 o'clock at night and they walked me through that they had somebody and what the cost would be. It was done very quickly, and the courier was great. He was texting back and forth with where to meet for a location. We met at a parking lot, and we did all the paperwork that needed to be done. We both took pictures, and I had to sign a paperwork for him, then that was it. He was texting with my daughter throughout the whole drive, so she knew when to expect him.

American Home Shield is expensive and I often wonder if I should be doing this anymore and if it is worth it. But things happen and my toilet needs to be fixed. The toilet was continuously running and I couldn't fix it. It's a part that had to be replaced. I had to have the repair people come out again because they didn't notice that another part was about to break. And it's still not fixed. It's at the point now that I have to jiggle the handle in order to get it to go down into the hole right, otherwise, it just keeps running. The first time the Maclin Plumbing guy came, I had my mom come over because I was at work. And this time, he came in and barely talked to me. He did it and left. He was very fast and very zipping on out. It's okay, but I'm not gonna ask him to come back.

One of my AC units wasn't putting out any cold air and I ended up calling American Home Shield because it was telling me online that the capacitor wasn’t covered, which I knew it was. The person I talked to confirmed it and got the service scheduled. My other AC unit went out at the beginning of summer and it was the same guy who came out. I recognized him. So, it was very friendly. I enjoyed working with him because he was very personable, knowledgeable and expeditious in getting things done. The AC unit is working great now. I've had a good experience with AHS and the price is good for the service that I've received.

The contractor, Kern Key Services, was very good. We had all the locks on the front door rekeyed from whatever they originally were and the tech took two additional locks that were on some old, ancient key and he put the same lock in those, too. All six keys work great. It was a big improvement. There are certain services from American Home Shield that are good value such as the keying and the garage door opener. The techs re-coded all the garage door openers and lubricated the garage door. It was a completely different company and it was a good interaction. AHS is worth it. At least the first year you get it.

I called up American Home Shield and told them our dishwasher wasn't working at all and the oven wouldn't heat up past 200. There was also a little problem with the refrigerator, and it was something with the line with the water. I can't fix certain things, but having American Home Shield, I can call somebody else to fix it. I just hate how the reps make you put in the credit card first. That was a bit of a pain, but the bigger pain I'm having right now is I made another claim about the AC. Everything was fixed. That went okay, but I was told that there are major things that need to be done that are not covered by the warranty, which costs thousands of dollars. The home warranty company offered to pay out $1,400-something on it, which I know that I can't fix it.

Getting in contact with American Home Shield wasn’t hard at all and it took a couple of seconds. Someone answered in a minute. But you can’t understand some of them. You have to ask questions and ask them again. But eventually, it comes across and you can understand what they're saying. I had problems in both bathrooms and the repair people couldn’t get it unclogged. They fixed one but I bought myself another toilet. And they had to replace the faucet on the kitchen sink, which was good.

Progressive Appliance and HVAC Repair came out a couple of times for my dryer and my washer. I told American Home Shield, "I don't want Sears to come out here. I want Progressive because they already know my house and the tech lives 10 minutes away from my house," and it worked out. Their service is outstanding. They came out, checked it, verified there was a problem and let me know what was going on. They were straightforward. It took a bit longer because we had to wait for the part, but that's realistic.

I am pleased with AHS. When I had a leak underneath the refrigerator, I called them and asked to have it fixed. They stated that the GE people were gonna call me and set up an appointment. I wanted it fixed as soon as possible so I reached out to GE Appliance. They made the appointment but I had to wait a week to have them come out. A repairman came out, assessed the situation, ordered the parts, came out in another week and fixed it.

American Home Shield sends somebody out to see what the problem is. If they can fix it, they fix it. They don't, they replace it. Recently, a technician changed the capacitor in the air conditioner. He was professional.

American Home Shield had ABB Plumbing come out for a problem with our bathroom recently. They did the job in a very timely fashion. They called us for a follow-up, if we're happy with what we have. We're extremely happy with them. That was one of the greatest experiences I've had with any home warranty. American Home Shield has done a fantastic job, especially with the previous two experiences we've had.