American Home Shield Reviews

My most recent claim with American Home Shield was for my dishwasher. Submitting the claim was very easy and I usually do it online. Their representatives were professional, courteous and very helpful. The contractor that they sent was a great guy, and everything's been fixed. AHS is a great company.

I had a claim filed to American Home Shield for our pool pump and submitting it was easy. I was not home when the contractor came but he repaired the pool pump, everything was done fine, and it has been working fine since then. AHS is expensive, but they're doing their job. I've had them out a couple of times in the past few months and they've come out within a couple of days and they've fixed the problem and it was done properly.

Heating repair. Fast response from local contractor. Came first thing the next business day. Excellent service. Unfortunately item was not covered under our plan as it was kinked gas line outside from ground settling, but it was refreshing to have the matter appropriately diagnosed and then handled immediately anyway.

I had a leak underneath my shower so I submitted a claim, which was very easy because I could go to the AHS website and choose a series of drop-down menus to get the process started. AHS sent a contractor and he clarified with me what I thought the problem was. In the end, he did not repair it because it required a replacement of a whole shower pan. The problem is not that big so we left it alone. I'm in the process of selling the house, so I left a note for the buyer that it might be something that she would want to look at long term.

Got this insurance when I bought my home. Now every time I call for services because something is not working, no matter what it is, right away they tell me it's not cover, without coming in to seeing what the problem is.

Having this service gives us peace of mind for any repair we may need and it is very competitive in price.

I've used AHS once and it was excellent. One of my faucets was dripping so I called AHS and they had somebody out on Monday. He called to let me know that he was going to be a little late and he asked me if it would be okay. I said it was fine. When he showed up, he was very efficient and polite. I'm very satisfied and I would certainly recommend them.

I had American Home Shield replace a couple of parts on my dryer of which I've had those parts changed several times over the years. Submitting a claim online with them is simple. It takes two seconds to go to my computer, I punch in the information and get a call from whoever they assign it to, and they come out and take care of it. I've never had any problems with all of the vendors that they sent out. The contractor that was sent out to service the dryer was courteous, professional, and a very nice guy. The dryer is working great since the repair.

We usually file our claims with American Home Shield online and the process is easy. The contractors were all very good and efficient, and the repairs look great.

It was an easy process to put in the claim but it was difficult to get everything done. I called in on the 19th and the first service person they gave me was going to take four days to get here. So I called back and told them that water heater was leaking continuously. It was late to put on an emergency service and the guy they gave me then called and said he probably can't make it because he was sick. I finally got a call back the third time. The lady came out and said she had to upgrade if she did it and it will cost me some dollars out of my pocket. So I decide to do it in myself and not to call them back and told them I want to cash out.

One week ago our furnace made a loud squealing noise, was on, but blew no heat and we weren't able to shut it off. I called AHS and got someone to come out a day later. Two men from Weathervane h/c came out, went downstairs to our furnace, told me they didn't need me down there and proceeded to take off the blower. They told me that it needed to be replaced and it would take about two weeks as the furnace was no longer made and they would have to hunt up parts. The left and about 1 hour later I got a call from AHS stating that they were told by Weathervane that because he had never seen this kind of break, that we must have done it on purpose! While he was telling me this, the Weathervane guys showed up and the guy sent his helper in with the part (coward) and I said to have him come in as AHS was on the phone.

Called American Home Shield. Told them having a problem with A/C and needed someone to come out and look at it. Within 1/2 hr received a call from Jesus, said he would be out to look and fix it in 2 days. He came out when he said he would. Was here about an hour, A/C was fixed.

I have a claim right now with AHS for my dishwasher. It's been very easy filing the claim and their technicians were very professional. All items were fixed properly and everything that I had called for are now working. Very satisfied with AHS.

I contacted American Home Shield before Christmas to fix an electrical problem with my house. Lights were turning themselves on and off, indiscriminately at all hours of the day and night. Electric Express LLC came to my house the week before Christmas and stood in my foyer and looked at one switch and said he would have to get authorization to replace the switches. We counted the number of switches and he left in less than 5 minutes. He did not troubleshoot anything or look for control boxes, test the switches to see if they were operating properly, etc. He told me within two to three days I would be contacted. I was never contacted by either company and over two weeks transpired.

Very professional and dependable.

We've only had one claim, which was when our toilet was not working correctly. I called American Home Shield and they sent someone over within the day. We were able to fix the problem and I've not had any issues since.

We had furnace work done with American Home Shield. The claims process over the phone was easy overall and their reps have been good, too. As for the contractors, some were good while some were unavailable for a month. But the last contractor that I had was very good and kind. He made sure that he got the work done and since the repair, the furnace has been working fine.

The most recent claim I had with AHS is for my range hood on my kitchen stove. I'm still waiting on somebody to come and take care of that. My interactions with their techs have been good and my experience with them is adequate so far. There was confusion a couple of times, but they're out here working today and they’ve been out here four times on this one.

I had some problems with the furnace. The contractor sent by American Home Shield came out twice. They couldn't fix the problem the first time so they came out again and did a great job. It was worked on in November, around Thanksgiving so it was good timing. Everything now is working good. I'd recommend them.

I used the online service request and received a response within 48 hours if I remember correctly and the technician was dispatched 4 days later. The technician troubleshot the problem and ordered the needed part and had it shipped to my house. A new appointment was made for the next week and the technician came and fixed the problem and the dishwasher is now working.

Our most recent claim with American Home Shield was for a washing machine. We filed the claim partially online. We set up the initial appointment online, and then it was through a representative after that once we had to go through several other steps. The representatives whom we spoke with were always very friendly and courteous.

Recently we filed a claim with American Home Shield for the repair of our heating services. The contractors provided additional assistance because they took a little longer than expected in doing the work due to the nature of the circumstances during the holiday season. They were very attentive in calling me back and letting me know what was taking place with everything.

Excellent experience. Every time I had a problem, American Home Shield took care of it. I would recommend them.

We had the heat in the house as our most recent claim with American Home Shield. They checked the furnace and the water level and everything was done very well. Submitting that claim was an easy process for us, and the contractors sent to our home were very professional and everything worked out well. Since the repair work, the performance of our heating has been fine.

I submitted a claim with AHS for an electrical problem and the process was easy. The contractor they sent was really nice. He fixed the problem in about five minutes. It was really fast, and the repair work was perfect.

We didn't have any heat upstairs in the house which has a separate heat pump. We have one for downstairs and one for upstairs. It was pretty darn cold and we called American Home Shield. My husband did and got referred to a company called B&D Heating and Air. We get a lot of different contractors but anyway we didn't have a hold out any help that we'd hear from anybody that day but we did. And the guy came out first thing the next morning and it turned out to be the thermostat, he changed that and we've been in business ever since.

Perfect experience. I'm in love with American Home Shield. It's the best insurance I have. The people that work for AHS on the phones are wonderful although sometimes I might have a little bit of a problem with the people that come here. But then, I've found out how to use it. I've been a member for a long time and if I don't like somebody, I call and tell them and they send somebody else. Overall, they're good people. I tell everybody about AHS.

Everything about the service was great. Though the problem was an easy fix, jammed garbage disposal. The techs were professional in all ways.

I submitted a claim with American Home Shield for an electrical job and it's now working fine. I would recommend them.

Our heat pump broke on Christmas Eve. I knew repairs would be delayed - no problem. On 12/29 vendor arrived and diagnosed a leaking evaporator coil. He removed the coil and said he would attempt to repair and pressure test for 24 hours. I called the next day to follow-up. Vendor said they would call me back. No call. I called the next day - same response, same results. I called AHS. they left a message with the vendor. I called AHS back again and they said no call back from so AHS called again while I waited. Vendor advised the repair failed so they ordered a new part which was reason for delay but part was "on the truck" and should be available for install in next couple of days.

We are thankful that we have American Home Shield. Our last recent experience was Garbage Disposal required to be fixed. We called and 3-4 days later a plumber came and it had to be replaced. It was accomplished on the same day.

Repair guy was proficient, competent, friendly.

AHS is an amazing company to work with! It gives my family such a great peace of mind knowing that we can rely on their excellent customer service and coverage for any problems that arise around our home. And as military member I know that when duty calls my family will be treated with respect and sincerity in my absence. Thank you AHS!

My experience with American Home Shield is one of the best I've had, in my 70 years on this planet. There has never been a glitch or misunderstanding. There is always a quick and efficient handling of my claims. The mechanics and technicians who are called upon to help me do so within minutes, sometimes, and always within the hour, with a phone call to set up an appointment.

American Home Shield is fair on their offers when they're replacing appliances. I've had a good experience with AHS.

Request placed with CSR on 12/10/15. Serviceman came out on 12/10/15 to evaluate the issue. Serviceman placed an order with AHS for 3 (three) replacement parts. As to date (1/15/16) only 1 part has been received by serviceman. No one (CSR or serviceman), has provided an ETA to me of when the part will be available. I have made several calls to AHS and yet the frontline resources are oblivious to my plight. This is not good business practice nor the repair or replacement of my machine is within a reasonable time frame. I am quite sure if I was an Executive of AHS my washer would have been repaired or replaced within the week at the company's cost. This is unacceptable. I have not and will not renew my contract with AHS for 2016. I will also make sure that friends and relatives also cancel their policies.

My most recent claim with American Home Shield was for our garage door that wouldn't go up or down. The guy sent by AHS fixed it, and he was a very pleasant and nice gentleman. Now everything is working fine.

As a policy holder and a Real Estate agent I was initially very pleased with my Home Warranty. Although being on hold for up to 40 minutes or more to talk to a representative was very frustrating. Once I was able to talk to a representative my problem was scheduled. I was originally very pleased but quickly learned that some of the technicians may not have had the experience or training to repair my appliances. They would continually put a "band aid" on a problem instead of addressing the fact that the appliance should be replaced. I did have on two occasions the ability to replace my microwave and then my dishwasher. They gave me a model number to replace the appliances I had with ones that were of less quality and had bad reviews. I opted not to go through their services to replace my appliances.

I called American Home Shield two times and they helped me out. They're accurate. They tell me when they're going to show up and they will. Also, they tell me step-by-step what happens and I appreciate it. I would recommend them.

With the change of the seasons going into fall and winter I had somebody come out just to do the furnace and the air conditioning and they were efficient. AHS hasn't screwed anything up yet.

It was an easy process to submit a claim with American Home Shield. I called them for my washing machine, and they set up an appointment. The contractor called me, I met them, they looked at the washing machine, discovered what was wrong with it and fixed it. The washing machine is like new. The contractor identified himself, had some type of identification. He put some stuff on his shoes so he wouldn't mess up the house. He didn't make any mess and he worked out all right.

I’m very happy with American Home Shield. I made a claim for my stove and thought that it wouldn’t get fixed. The gentleman that came out was very good and was able to repair it. It works great. I was thrilled. I plan to keep my American Home Shield contract up.

Washer repair - Technician came quickly but it took a while to get the parts.

American Home Shield is an outstanding business. I recently filed a claim with them for one of my air conditioners, and the process was easy. I know Jason and I always request for him. He’s the only one who seems to know what his doing. This time, AHS realized that they had to send somebody out within the 30 days so they didn’t charge me another service fee.

American Home Shield has always delivered good, timely customer service. The Vendors that they use are majority of the time on time and very good. Once in over 7 years I had a problem with a phone person and their Management Team was on it very quickly and handled it very professionally. Phone people have a bad day every once and a while. I have been with American Home Shield for a long time and I rate them a 10 plus.

I have used American Home Shield for 2+ years now since I had rented out my original home. The tenants used it once but when I returned they had let many things including my pool go into disrepair. The water softener was not working, the pool filter was cracked and leaking and could have exploded. The garage door was not working correctly, the gas stove was filthy and not lighting properly. I call AHS on all thinking they would be upset with so many calls from the same property, instead they went out of their way to get all done in a timely manner. Every contractor they sent was quick and efficient. I will never be without them and as a realtor, will encourage my clients and everyone to use them.

I had to have some repair done on my heater and the company that they assigned came out and did the work back in November. They had to come out twice because my heater starts working and it's not working again. It went out again a couple of weeks ago and I called American Home Shield and they contacted the company. The company came back out and repaired it and now it's working fine. That went really well. I have a wonderful experience with American Home Shield.

I submitted a claim with American Home Shield when I had problems with my clothes dryer a month ago, and the process wasn't difficult. The technician that was sent out to our home was pleasant and he answered the questions I had about the machine. Everything is working okay since the repair. I would recommend them.

I've never had problems with American Home Shield. I submitted a claim through their rep recently regarding my heater and the experience was good. The contractors did an excellent job and now it's better than before.

I firmly believe this is the worst company I have ever worked with. Our furnace went out last Tuesday morning and we submitted a service request. The first company they dispatched couldn't be at our home until Friday, so we asked for another company that could come out that Tuesday night. They sent a company and assured us the company would be at our home that first night. No one showed, and when I told AHS they said it wasn't their problem. Since then, our furnace has still not been fixed and every person I have talked to has been rude, hung up on me, told me a supervisor would call (who never did), and they are sending out a "second opinion" contractor because the first didn't meet their standard in some way. The first contractor (Palmer HVAC) has also had a terrible experience with AHS. I wish our home warranty had never been purchased through this company.

Good customer service. Keep up the good work.

Great experience! The response time was really fast from the time we called them to the time the contractor called us. I'd recommend American Home Shield.

Submitting a claim to AHS is always really easy. There's always a prompt return as far as callbacks and service. I had plumbers come out to examine a few possible leaks in the house and they were able to fix and tighten things for me. They always send the right type of professional for the type of repair that's needed. And if a part needs to be ordered, they come back once the part is there. It's always been a smooth transition and I've always been very pleased.

Almost four weeks and washer repair has not been resolved. On Dec 19th my washer failed to operate. Being a member of American Home Shield I entered a repair request online. Monday Dec 21 I received a e-mail from AHS stating they were aware of the problem and was dispatching a repair rep. On Tuesday Dec 22 not hearing from the company rep I phoned them, to set a time. The rep and I agreed to a time of Dec 23 morning 8am-11am, with my wife and I both working. I had my father drive 40 miles to "house sit" waiting for the service rep. I called my father Dec 23 around noon to find the rep had not shown or called. I called AHS to find out the status of the repair. I was informed he was running late and would be at my home late that evening. At 5pm I called my father again to find him still waiting.

I'm very happy with American Home Shield. They are more responsive now than they used to be and I like that.

My gas water heater went out on a Wednesday evening. I reported the claim online on Thursday and they came out on Friday. It was fixed by Monday. I believe this to be excellent service speedwise and the knowledge of the technician. Given how many claims they have. Kudos.

Quick response and customer service. Easy to contact with information about status of part ordered. Thank you. You have a customer for life.

Most of the contractors have been prompt and knowledgeable. AHS has worked with me every step of the way.

Submitting a claim with AHS is easy. I call them and say, "Hey," and poof. Recently, somebody has called a plumber. The contractor that came out was super nice and very professional. He gave me some pointers on how to keep the drain clean and my food disposal was effective. I recommend AHS to anybody.

Our dishwasher was not pumping out properly. Thus my husband called AHS for a claim and he said the operator was very nice and polite. He was very satisfied with the customer service. The contractor they sent was also very nice, prompt, knowledgeable, and he fixed the problem. Our dishwasher works perfectly now. I'd definitely recommend AHS to somebody.

I had a great experience with American Home Shield. I'd recommend them.

I've been an AHS customer for 1 year now and I can honestly say my experience has been positive. I've already had my central air and heating systems repaired, refrigerator ice maker, and garbage disposal serviced. The monthly premiums are affordable (I pay $50.00/month) with a $100.00 service fee. The contractors that AHS are very professional and courteous and will even go the extra mile to make sure I'm completely satisfied with the work performed.

I had a problem with the Conquest water heater so I submitted a claim with AHS. Initially, the situation has been difficult because I didn't have water in two weeks. I didn't want to deal with the automated system but once I got through and did the whole process, even with the contractor, it was a good situation. The contractor was able to squeeze me in that day and came out and took care of the problem.

Submitting a claim with American Home Shield was simple. However, when I made a claim for our water heater it wasn't covered for the most part. The contractor came out and didn't repair it. I don't think they went into detail to figure out because I ended up calling my insurance out. So, I wasn't happy too about that.

My heat wasn't working downstairs so I submitted a claim with AHS. It was an easy process of going online, clicking what was wrong, then somebody called and told me when they'd be here. The service professional that was sent was the best - polite, pleasant, and clean. He went straight to work, got the job done, and left. I have heat now and everything seems to be working.

The most recent claim I had with AHS worked fine. The only issue that I had in submitting the claim online is I really can’t describe what’s going on. There is only a checkbox, and I would have had to do two reports rather than have everything checked at one time. Because of that, my last provider wasn't aware that he was supposed to be checking two systems. By then, he could only check one because that’s the only thing that they had lifted on his service order. Once he realized it was two systems he was supposed to be looking at, he ended up leaving. He didn’t come back and do anything. He advised me though that I'd rather talk to someone than do it online, even though that is much more convenient. Nevertheless, it’s a good service. I have been making referrals and have got someone who’s probably going to sign up with AHS very soon.

Most vendors used are very professional and knowledgeable and make contact quickly to schedule appt for repairs.

I had some electrical problems and submitting a claim to AHS way easy. The contractor they sent was excellent, knowledgeable and knew what he was doing. The performance has been excellent since the repair.

I've done all my claims with AHS online. It takes a very short amount of time and very easy. My most recent claim was for a garbage disposal replacement. The service professional who came was good. I was in a hurry that day because I have to get to work and he came in and got the replacement done as fast as possible. After the repair work, the item works better than the previous one.

Waking up to water pooled in front of my refrigerator/freezer sent me into a panic, as I had guests coming in two days. Was it something that could be repaired or did I need to go shopping? The local repairman AHS sent was wonderful! He had my fridge fixed (turned out to be a faulty wire) by 2 o'clock that same day. Thank you AHS!

They came out four times to fix the HVAC system on our rental home in which we paid $75 per visit. It was determined that we needed to replace the compressor and we would have to pay 1100.00 for 'freon replacement'. We decided to replace the system instead of paying that on a 14 year old system. We have waited one week for them to make a decision on how much they would have paid on a compressor. They keep saying they need to 'talk to the technician'. Don't waste your money on this warranty. When you call they do nothing but give you the runaround. We are still waiting.

Excellent service! The contractor was very professional and fixed our problem. He was also very nice and explained what needed to be done in terms that I understood.

I signed up for home warranty from AHS and had to cancel it within 6 weeks. My water softener needed repair. Service request was filed on Dec 8, 2015 and it took them over a month to come back and say they will not fix it since the technician said the softener had been broken for over 6 months and so was broken before contract started. I have been using the softener (it was working fine) and I know it broke after I signed up for contract. I called the technician contract company to ask how can a technician know it was broken for 6 months. They said it was his judgment and they cannot help me further. AHS give me option to choose second opinion and that I will have to pay the service fee again for second opinion. I said "No thanks" and instead choose to cancel.

The customer service for this company is horrible! It is a great idea to have a home warranty unless you actually have to submit a work request. If you submit a request, be prepared to wait 30 min or longer. This last call I held for over an hour just to get someone on the other end that was not so pleasant or understanding. My issue was initially with the vendor they had assigned to the work request. The vendor was not able to work with my schedule even though I had given him a week in advice. I called into AHS to see if they could assign a vendor that could guarantee service for the day that I was going to be home. The first representative end up putting me on hold to call the vendor. I was hung up on within 30 seconds. I called back again, waiting 30 min, this representative became upset when I just simply ask her to repeat what she had said because she was talking so fast.

My gas hot water heater is not working properly so I called American Home Shield (AHS) for service 10 days ago. Initially customer service misunderstood and had it down for furnace repair. After I got them to understand hot water heater they gave me 2 different contractors on 2 different phone calls. Finally got that straightened out to 1 contractor. I have called the contractor assigned several times now and he never received the work order from AHS. I am extremely disappointed that 10 days after my initial report for service that I still do not have repair scheduled.

AHS does the work for us. We've been with them for a long time, and recently they replaced my oven. The technician they sent found a part that he couldn't replace.

Took care of my problem same day. Couldn't have been happier.

I contacted American Home Shield and later that day the plumber called me. I ran home because he could come right away. He was there for several hours, resolved the problems. He cleaned up after himself & was very easy to talk to when I had questions.

Our 13-yr old Duet washer made loud noises and we couldn't shut the door. Put in a service order and had an appt within two days. Repairman diagnosed the problem, told us what was wrong and then left because he needed to order parts. We were contacted by AHS the next day and offered 3 choices: fix the washer, a discount off a new washer ordered through AHS, or cash towards purchasing a new washer on our own. We found a great deal on the latest version of our original washer and took the cash payment. Very happy with the prompt service and the choice of options to solve the problem.

I am pleased with my recent service call from AHS. I was not charged for them to come back and I was worried they might say it was for a different issue and charge me. Sears was professional and on time.

We had an emergency issue with the refrigerator and I called AHS. I normally do the claim by phone since it's an easier process for me to get through. I went through the automated process of generating work order, they gave me the phone number of the sub-contractor, then the sub-contractor came out after three or four days. The sub-contractor was very professional, efficient, and fixed the problem. Needless to say, every experience that I've had with any organization that AHS use have been excellent.

Excellent experience! I'll recommend American Home Shield.

My air conditioning was broken and it's making a horrible noise so I submitted a claim to AHS and it was very easy. I did it online, they gave me a call, set up the appointment and they were out by Monday. Their contractor was very knowledgeable and knew what the problem was right away. He ordered the part and it was in within two days after he was here. He came back and put it in. It was really quick and easy. Everything was great since the repair. Overall, everything was good and I really appreciate it.

Sink repair - Very nice service.

We filed a claim for our garage. My husband was here when the contractor did the work and he had a good experience. Everything is working much better. American Home Shield did a wonderful job and I was very satisfied.

I received a prompt response to my issue from an AHS representative and the contractor. Issue was fixed in a timely and courteous manner.

I called American Home Shield about a garage door opener, although it ended up being another part of the opener. Submitting the claims was very easy and everyone I've ever dealt with was very friendly and customer oriented. They have provided me with information, submitted my claims and came out in a timely manner. But I didn't like one of the companies that they have referred so I've expressed to AHS not to ever send that company again.

I recently filed two claims with AHS at the same time - one was a sewage stoppage and the other was my washing machine. I did it online and didn't really have a problem. The vendors usually call me back well within the allotted time and there haven't been issues in getting service from them lately. I really like the guy that works on the appliances - he does a wonderful job.

I would say that so far it has been my experience that AHS is a company that lives up to their reputation on everything they presented themselves to be.

Our washer was malfunctioning. A service call was made on Dec 22. The repair was made on a timer in the washer. The washer still did not function. A service call was requested on Dec 30. Service personnel came on Dec 31 later afternoon-evening. A part would need to be ordered. To date there was no more contact until I called AHS. They knew nothing about a part. I had to call the service company myself. The part is ordered. The service repair is now set for Jan 8. Will the part come or not? I spoke with an AHS supervisor that says all is out of her control. What I want as a customer of AHS for over 10 years is customer service.

Worst company ever. All they try to do is find reasons not to cover things, they misdiagnose problems in order not to cover items and they worst with the most incompetent contractors. They will only cause you headache and waste your time!!!

Love the customer service and the contractors that I have the pleasure of meeting. All calls are answered in timely manner and a contractor always contacts me within a day.

After explaining what was happening with the fridge, the young gentleman was able to explain how the defrost works, and most likely where it was blocked and why it was leaking. I was very impressed with his knowledge. He took the time to show me the areas as he was cleaning and unblocking the drainage area. He was very friendly, cleaned up when he was done and I felt he had done a very nice job fixing our fridge/freezer problem.

Submission of my latest claim with AHS is difficult. During July, we installed a brand new exchange unit but the heater came on and it tripped. I called and said, "Wait, how can that be? It's supposed to be a brand new system." So the vendor, the AC people came out again and checked. They said it is the wrong installation. I said, "Wait, how can it be a wrong installation because it's a brand new system and no one did touch the system?" Then, the technician came and I asked how can it be wrong. He said, "Oh, they put in a different amp. It's supposed to be 50 but they put in a hundred amps." I said, "Hundred amps? The whole house only takes a hundred amps. How can it be?" Hence, it's a wrong system. So they replaced the system, but I was charged for the parts. I should not be charged for a service call because it's not my mistake.

I would say that it was an excellent experience. Customer service did all they could do to arrange the service as quickly as possible, being there was only one contractor within our area. It was put out on a query to find another contractor after the first date given us for Sears was January 12, but then once it was learned that were no other contractors, it went back to Sears and we were able to get a sooner appointment on January 5, 2016. The time frame was set for between 1 pm and 5 pm and I got both an email and a text message that the contractor would arrive between 2 pm and 4 pm, then a second email and text that he was en route. He quickly discovered and resolved the issue and was very informative and helpful in preventing the issue in the future. He was very clean in his appearance and in his performance of repairs.

I am a real estate agent in the Greater Boston area and as a measure of protection to my first time home buyers I generally will purchase a home warranty for my clients through American Home Shield on their home or condo. Most recently, I purchased a protection plan at a cost of $350 and when my client reached out to your company to have his heating system serviced his claim was denied. The contract I am holding in my hand states that the warranty covers "insufficiently maintained equipment". When I contacted your company on my clients behalf I was told, the cleaning of an insufficiently maintained system was not covered as it was still operating.

Contractor was on time & waited patiently until I was able to arrive from work. He was respectful, presentable & professional. He immediately let me know what was the solution to my garage door problem & what was covered/not covered.

Ice maker quit working and one visit to obtain the reason and purchase the parts and a second visit to install the needed parts.

We are new homeowners and very happy we purchased the home warranty. They treat us with the utmost respect and are very professional.

I called about a gas leak in my home and a technician was on site within 24 hours. He was kind, courteous and knowledgeable. He worked quickly and we were back up and running in no time. Zero hassle, zero problem of any kind. It was truly a great experience. I had NO idea what to do with a gas leak, I was grateful to have the coverage.

Our microwave stopped working so we called American Home Shield and they sent someone to repair it. The problem wasn’t the microwave, it was electrical so the person they sent made all the contacts to get an electrician the next day and called us to make sure we only had to pay $75 once. Both contractors were very thorough, but the first one they sent handled everything for us. We didn’t even have to make another telephone call. The repair was done in two days, and the microwave is perfect since then.

I have been with AHS approximately 9 years. Over the last 2 years I have noticed a decline in the level of customer service provided. They made a couple of mistakes that caused me overdue stress (billing mistake, not following up on repairs, etc). However, we worked through the issues and I continued to patronize the company. Until now!! I just received a letter stating I am up for contract renewal and to contact the company (this has never happened before). Was told the plan I have is no longer available and the plan they are offering me (the only plan I am being offered) will be almost 3 times the monthly cost!!

After having a contract with AHS for over 4 years we had a serious issue with our plumbing on Dec. 31st 2015. We managed to get the water turned off and opened a ticket with AHS. They claim 24/7 service so we called to follow-up after opening the ticket online and received a message that they were only available from 7am to 7pm central time. So much for truth in advertising.

I submit a claim to American Home Shield to get my stove repaired and the process was sick ass. After the repair, my stove is in excellent condition.

I've been fairly happy with American Home Shield. Sometimes I'm not good at having an exchange through the computer so I called in to submit my claim. Their reps are always courteous and knowledgeable. Also, the contractors sent by AHS were polite and cleaned up after themselves.

I have been a member of AHS for many years. During this time I have used their service many, many times and it has been excellent. They have replaced a washer with no objections. I am very pleased with the AHS service reps and the information they provide.

Contractor was friendly and on time. Service time was quick.

Whenever I call AHS, they immediately send me an email confirmation and tell me who's gonna be coming to do the work. It is always an easy process. Last month, when I hooked up my furnace for the season, I noticed a smell and AHS had people come out and look at it. He didn't do anything as he didn't find any problem. I paid hundred dollars and that was it. We’ve had good service with AHS and never had a problem. We'd recommend them to a friend.

My experience with AHS has been very positive. Customer Service reps at AHS were quick and respectful; the Contractor who responded was courteous, clean and knowledgeable. My problem was completely resolved within 2 days.

Sadly, I have had three plumbing problems in the past three weeks that have resulted in no water to the house. AHS has been both slow to respond and completely unwilling to get a contractor out in an expedited manner. A service request can go in at any time, but AHS gives the contractor 24 BUSINESS hours to schedule a repair, which is 4 days, 48 BUSINESS hours to initiate repairs, which is 8 days, and in Virginia, 72 BUSINESS hours to get a plan for repair in place. The contract I signed had no indication that the hours were anything other than elapsed. There is nothing in the contract that specifies "business" hours. For four days, I have been without water, hauling it in to water my farm animals when I could have called my normal plumber and gotten it fixed the same or next day. I won't have water for another two days, six in total. Unacceptable and in my opinion, fraudulent as this was not explained in advance of signing.

On December 24, 2015 AHS sent out Bacon Plumbing to our home for a minor sink leak and to repair our garbage disposal. At first everything seemed like it was going well. AHS had someone out fast to repair our leak under the kitchen sink and repair our garbage disposal. Before ever placing the service request to AHS we made sure to check whether the issues were covered under our home warranty and sure enough, AHS said they were. After Bacon Plumbing arrived at our home, he took a look at the leak under the sink and said that it would be covered and of course I thought this was great! Unfortunately, he said the garbage disposal wouldn't be able to be fixed and he needed to replace it. He then continued to say it wouldn't be covered. And I didn't really understand why but I agreed to pay the extra $150 and decided that it wouldn't be too bad since AHS was going to cover the leak.

I submitted a claim online to American Home Shield regarding my pool plumbing. They automatically assigned the contractor and the next day contractor called me and scheduled the time they'd be available. They were good and very professional and they fixed the plumbing. I've had no complaints and I'd recommend them to a friend.

We've only used them once and so far I'm satisfied. Our air conditioner wasn't blowing out any air. Normally if I were to call somebody from the air conditioning place right here, they would charge me a lot. But with American Home Shield, it saved us a lot of money. I was upset with the first time because there was confusion with the conversation. I made an appointment with the air conditioning people directly. Then I called the air conditioning, and the original appointment got cancelled for some reason and they didn’t tell me. It was really hot during that time and I had to wait another week. But they finally came and took care of our problem. They did what they're supposed to do and they were thorough. They explained everything and my AC is in good condition after the repair.

I have had my account with AHS for 1 year. I pay my trade fee in advance so my tenants don't have to. I paid the trade fee and they entered it into the wrong category so in a month they locked my account so I couldn't order repairs online. Every time I call it takes 35-45 minutes before I get to speak to a rep, they tell me they see what the problem is then tell me they sent the correct form to correct the problem and it doesn't correct the problem. I have been dealing with them since October 2015. I asked to speak to a manager and am told there aren't any available. Do yourself a favor and do not buy a warranty from them.

I submitted a claim with AHS online and they set up an electrician from Turner Electric right away. The electrician called and set up the date and their guy who came was so courteous and checked stuff. We did it together and it turned out to be a ground fault interrupter. He spotted it and fixed it and he came on Christmas Eve too, so I was very happy. Every claim I've had, AHS got somebody out here immediately. They're up and up and fair. It's a $75 fee, but that's not a big thing. I'm satisfied with AHS.

I had an element went out in my oven. It's an older stove so it took us about a month to get the part in. A lady electrician came and she was really nice, very educated, knew what she was doing, and she got in and out of there. Then I had one plumbing issue AHS helped me with where they had to unplug a pipe that got plugged up in the bathtub.

I called AHS on Nov.12 to report that my dishwasher was not cleaning my dishes. First contractor wouldn't come until Nov.23 so I requested different contractor. AHS assigned 2nd contractor who came Nov.13. 2nd contractor couldn't/wouldn't repair it, so AHS assigned it to a 3rd contractor. 3rd Contractor finally on Dec.1 who said it needed new motor. New motor arrived, was installed badly. 3rd contractor had to come and re-install it. Dishwasher still didn't clean the dishes, exactly the same as when I first called about repair needed. 3rd contractor came back, verified dishwasher not washing properly, said it needed to be replaced. AHS said they needed that "diagnosis" verified. AHS sent 4th contractor, who came on Dec. 8, and said it needed a "new impeller". I didn't hear anything from the contractor or from AHS, so on Dec.18 I called AHS.

In June the water in my refrigerator quit working and a electrical outlet in my bedroom was not working. The refrigerator guy came out fixed the issue. However, 6 months later the exact same thing has happened and AHS wants me to pay another service fee for it to be fixed again... which I feel is very unfair since it's the exact same issue and everything should still be under warranty. The electrical guy came out and had one heck of an attitude. He acted as if he was bothered to come out here. He fixed one light switch however, the outlet he said wasn't covered and he would write a diagnosis and submit it to AHS.

Buyer beware! I bought this contract based on internet experiences for our new construction home and within a year of buying the home our a/c condensate drain line kept clogging. The company sent various a/c and plumbing contractors and all would do the exact same thing for $75 blow out the line and advise the line installed was not wide enough and the drain run was too long for the a/c unit. The company is calling this an "upgrade" to swap out our line for a wider one.

We had a plumbing issue and a valve that was not functioning thus, we submitted a claim to American Home Shield and it was easy. The issue was getting someone out to service the claims. We had an issue that went on for a week. The way they positioned it was, within a day, they’ll send a vendor out to the home but that was never the case. We found that with regards to plumbing – it has taken at least three to five days, if not a full week, to get someone out and it's very frustrating because you're paying several hundred dollars a year and then you have to wait. In my experience in the 10 years we've had the service, we wait way too long. The reason we have AHS is because we wanted to make sure that if we had some catastrophic issues pop up, we could get them addressed quickly especially when working and having two small kids at home. However, their service was disappointing.

I have been with AHS for a few years now. My microwave suddenly stopped working beginning of DEC 2015. I have called AHS and submitted a claim for a Microwave on DEC 7 2015. AHS then created a dispatch and assigned a service request to a local company. I waited for the company to call but nobody called. I emailed that company but email went to invalid department in Canada. I called them on their phone which was listed on the email that I got from AHS but the phone was always answered by answering machine.

In submitting a claim with AHS, just go online, tell them what you want, check the mark box, and then they call you. It's very easy. We had a plumber from J & K Plumbing come and he was very courteous and professional. He came in, looked at the problem, said he could fix it, and he did. We were pleased with everything that was done.

After talking with a rep, we have resolved this issue. Just wish it didn't have to go as far as making a public review to get someone on the phone that could help. But I'm happy to say we will continue with AHS, and hopefully won't run into any further complications.

In my opinion, the most crooked company I have ever had to deal with in my life. Took them 3 months to replace the thermostat on my furnace. They sent out a couple of kids to install a microwave for me -- that was a joke. I had to hire a handyman to install it correctly. Now after 6 weeks and visits from two marginal pool technicians, AHS has decided that it will not cover repair of my pool heater and control unit "because the controller has an electronic board inside." What doesn't today? Every furnace, water heater, dishwasher, washer, and dryer has an electronic board inside.

I recently had a plumbing issue so I submitted a claim to American Home Shield and it was easy. The contractor sent was professional, courteous and knowledgeable, and the performance has been good since the repair.

I have had to pay for busted pipes, a busted furnace, and a busted garage door opener - all of which I was assured were covered when I purchased home shield. They are happy to hook you up with a repair person (If they can find one. They often cannot!!) because you pay for that (and the service call fee is usually more than what those repairmen charge anyway so loss to home shield customer right off the bat). They will also insist on having a different person for each "issue". For example, they were going to require me to have a different person come and check on a furnace, a pipe issue, and a water heater issue even though one professional with the appropriate certification can handle all of them. This is part of what they do. The aim is to make it so frustrating and costly for you to use your 'home shield' that you essentially give up.

Our recent claim with AHS was for our furnace and it was easy submitting the claim. The contractor came in, looked at the furnace and fixed it within an hour. Since the repair, we haven't had any issues.

I do not want what we experienced to be experienced by anyone else. Our dishwasher had a seal break so we contacted the company. They were very pleasant and had a contractor call us within a day. He was out and assessed the problem immediately. He said he needed to order a part and would be back in about 10 days once the part comes in to repair. We paid him $80.00 for a $75.00 service call. He informed us that he would bring back the $5.00 on the next visit. Well, weeks went by and we did not hear anything back. So I then called American Home Shield to inform them of the problem. They got the contractor on the phone and confirmed that he would be out the following Tuesday. Tuesday came and went...no contractor. He was a No Call, No show.

American Home Shield uses some of the worst vendors, probably vendors no one else will use. We have been trying to get a fan put up in our bedroom for 2 weeks now. The elect co has to get approval. How long does it take? My living room fan switch on wall will not work neither. They took it down and found it was going to be a hard job so they went back and told American Home Shield that it works fine with switch on wall.

It was easy submitting a claim for my garbage disposal to American Home Shield. Also, the contractor who was sent out was professional and courteous.

Great service! For years I have had items fixed but I really wanted to test the replacement feature of our contract. Finally a need came to where we had repaired our stove 4 times and there were no other options and AHS did exactly what they said they would do - replaced it! Great service, quick replacement and easy process!

American Home Shield is always responsive. My furnace went out last year so I submitted a claim online and they couldn’t do anything because there’s nobody there on a weekend. I had a phone number of the vendor that they used, so I called them and he wasn’t supposed to do anything until he got a control number. I told him that I’ve got an 80-plus-year-old mother who is disabled. I said, “I can’t have a house that’s freezing. If it were just me, I wouldn’t care.” He was very nice. He came out on Sunday and fixed my furnace, and he said he would just get the number on Monday when they call. He didn’t have to and that was pretty thoughtful. All the people AHS picked have been really good. It's a good choice of vendors.

The gas water heater in my garage would not heat the water. American Home Shield sent out a contractor to look into the issue. The gas control was found not working. The contractor from J & K Plumbing discovered the problem and said he had the part in his truck to replace it. Within 30 minutes, the water heater was up and running. Thank you!

We bought a home in April of this year and paid an additional $340 to add "pool and spa equipment" to our home warranty plan. This covers "above ground and accessible working components and parts of the heating, pumping and filtration system, including: pool sweep motor and pump - pump motor-plumbing pipes and wiring." Our pool pump stopped working three weeks ago and we called AHS. They sent a contractor out, who stated the circuit board was not working and the pump needed to be replaced. He told us there was water damage, which could have been caused from anything (it's a pool pump, which circulates water). AHS denied our coverage entirely because they only cover "normal wear and tear" and "water damage" is not covered.

Submitting a claim to AHS was pretty good. I've had no problems since the repair. Everything worked like it should.

First initial contact easy and fast. The actual technician that made first service call was nice, professional and very helpful. Came out on Christmas Eve. AC is out and it has been near 80 with near 100 percent humidity. Floors are sweating, doors and windows not opening or closing well due to humidity levels. It is absolutely miserable. We were told it would take 3 business days to receive part. Should have been ordered same day but wasn't ordered until Monday. Still trying to be patient, but called service company to see if there was any way to rush. A friend had found the coil about an hour's drive from our home so we wanted to offer to drive and get the part. For some reason the company that was assigned to us was from another city over an hour away.

The issue was resolved, as the dryer will be getting repaired early next week.

I pay about $90/month for AHS protection and insurance services. They sent me a company - Excalibur Heating- to repair my heat on Dec 21, 2015. 9 days later and I still have had no communication from AHS or Excalibur. I waited on hold for over 30 min TWICE with AHS just for them to tell me they will not pay for the repair (big surprise!) and they are washing their hands of the situation and I need to deal with the company directly. I explained that Excalibur does not respond to my calls/msgs and they have not contacted me and they have taken my $100 service fee/consultation charge and disappeared. AHS couldn't care less and they said there's no recourse for me, they cannot help me. They wouldn't even send me out another repair company! Isn't that what I'm paying them for?!

On December 20, 2015 I placed my first service request to American Home Shield for a malfunctioning garbage disposal. The process to submit a request was easy. In no time I had a work order number and the name of the contractor who would be in contact with me. On Tuesday December 22, 2015 the contractor SDL Plumbing came to my residence to assess the problem. The contractor walked in, I showed him the problem areas to which he looked at for about 5 mins and then he stepped outside for about 20 mins to call AHS.

I feel that I was treated fairly and the fines that I received was coverable for what I have. Overall, I had a fine experience with American Home Shield.

I didn't have any problems submitting a claim for my stove. AHS have used this guy before who's very good and excellent. The service provided was very good. On the other hand, when my toilet was stopped up, the man who came out to unstop my sewer wasn't a very nice man. We had a lot of going back and forth and he didn't get his job done. I called him today and asked him to waive his fee because I had to pay someone else to finish what he started. That was a horrible experience. AHS' plumbers are not good and almost every time, I've had to get somebody else to come out here and finish something that they were supposed to do. I've done it twice in the last six months. So I don’t give many good points for half of the plumbers they’ve sent out to my house.

AHS has literally sent out a technician to my home 5 or 6 times to "FIX" my AC. Every time it's a temporary "FIX" and every time, they get a check for 125.00. Here it is 12/28/2015 and once again a technician is here "Fixing" the AC. I'm sure at the end this visit I'll be paying the 125.00 service again.

Our most recent claim was the refrigerator and the contractor they sent was a little iffy. It took about five times for them to come out and fix it as the job wasn't done. Since the repair it has been okay and there haven't been any issues. It's been fine with American Home Shield.

We've had AHS since 2004 when we first bought our house and we had a warranty when we purchased the house and I've continued them since. The latest claim was good because they came out and took care of our problem with our appliance. Lately, whenever I do claims, I usually go to their website and submit it and I usually get a response within a couple of hours. Whatever contractor will call me shortly afterwards so I'm very happy. The contractors are very professional and courteous and I have a few of them that I've recommended because they do an excellent job.

It was all right with American Home Shield. We've had no problems and we've been very pleased with them.

American Home Shield is one of the best investments we have made. We are the second owners to a home with older appliances and AHS gives us peace of mind. Whenever we have an issue with anything in our home that is beyond the basic, we give AHS a call. For 13 years we have found the contractors to be courteous, knowledgeable and prompt; so much so that we have recommended AHS to many of our friends and will continue to do so. Thank you AHS!

It was fairly easy to make a claim from American Home Shield. My recent claim with them was pertaining to an ice maker for a refrigerator and I talked to their representative on the phone. I wasn't able to talk personally with the contractor, but everything went smoothly. Now, the ice maker works like a charm, just like it should.

My experience with American Home Shield has been excellent and I admire them on their service. Submitting a claim was not difficult at all. Also, the contractors did their job and they were professional and courteous. Their price is right and, where I live, it's difficult to get expertise and they seem to come from other parts of the state to assist me in my service and I think that’s excellent.

AHS assigned a technician to repair some appliances. Took him over a week to respond and he did not meet commitments of showing up. He told us he would be ordering parts and get back with us when received. Month later no parts and no call and no return call. Call AHS to take care of and they do not have a satisfactory mechanism in place to take the lead and resolve an incompetent contractor. They turned my case over to another department who I was assured would stay on this and resolve. Over a week later still no call from anyone. American Home Shield needs a better alert system for unhappy customers. 5 weeks and still have broken appliances is not acceptable by any standard of a home warranty.

The vendor sent by American Home Shield was quick. He was efficient in doing something very simple, so it was all good. Plus my refrigerator's performance has been great since the repair.