American Home Shield Reviews

The American Home Shield service was great as always. But there was a problem with the electric co. I complained to American Home Shield and they said they'd sent them back. They never got back to me.

Every call I've had to place for service has invariably been handled as if I were calling from the White House. Prompt, polite, friendly, efficient, knowledgeable, tidy...every time! I've never had a less than sterling service call, no matter what device needed attention.

My garbage disposal stopped working. I went online in submitting a claim and it was really easy. The contractor sent by American Home Shield was excellent. He was friendly, professional, very helpful and got the job done. It's working perfectly since the repair. AHS is a very good company. It takes care of everything it says it's going to.

Place order for leak in bedroom closet, they came in and knew exactly that it was coming from fridge and replaced hose. Running toilet running up water bill, fixed that day very quickly. Stopped up kitchen sink was done fast. Always there at the time and day that they told me they would be.

It's been a blessing being with American Home Shield. Paying that one charge of $75 for the trip has saved us a lot of money. A recent claim was for our refrigerator. We have the in-the-door ice and water dispenser and one day the water wouldn't work, so we called them. The first fellow came out and checked the filters, and the filters were fine. He thought it was a plumbing problem so he left. Then the plumber came. I wasn't home at that point but I heard all about it. There was some black mineral build-up at the faucet and the water worked when that got cleaned out. Today's call is for our ice maker which quit, so we've had no ice since the water came back on, and that's our most recent claim. But we had one claim before that when our dishwasher needed a new control panel. That got done and everything's fine with our dishwasher.

Fast Service, friendly customer service. Helped me with all my needs. I have referred them out because I feel they are a great company and they have saved me a couple of times with my needs.

AHS is a very deceptive company. Whenever I try to call them to report a problem and fill a service request, I am on hold for more than 10 minutes. Often times you are not sure if your issues is covered or not under contract, so you want to talk to someone before you place a service request (costs $75). But they make it so difficult to talk to someone that you are stuck with using an automated line. Most contractors then come and say "this is not covered" and ask for $75. It is a scam to discourage calling in for warranty repair.

My latest claim with American Home was a toilet replacement - water closet. The representative was friendly and knowledgeable. We use the contractor they send all the time. He's very good at what he does and we're completely satisfied. Since getting fixed, it's been perfect and it does what it's supposed to do. It's been a pleasurable experience with American Home Warranty. We haven't had any problem with them.

My old washer had finally bit the dust, and the contractor Dennis's told me it was time to replace the washer. So I did. But I did it before contacting American Home Shield. (This happened on a Sunday.) When I called Monday I told them my washer went out and Dennis told me I needed a new one. She said okay and started asking about all features on the old washer. I told her. Then she said, "well, we will get one and set up date for replacement." I told her, "I already bought one at Sears and it is in." Then she said, "well, we will get a check out to you." Then she told me what would have be done if I waited that American Home Shield would have taken care of all of that.

My recent experience with American Home Shield was good. I got my stove fixed on time. I talked with their representative and she explained everything that was going to happen within the time frame. The contractor that was sent here was a local, so he knew where our home was and he had no problems finding us. He was very courteous, cleaned up after himself, and fixed the stove. The performance since the repair has been excellent. I'm glad that I have the insurance.

I was with another warranty company for several years before and American Home Shield's method in submitting claims is easier to use and got quick results. Putting in the claim through online process is very easy and user-friendly. My most recent claim was my air conditioning. I wasn't home when they sent the contractor but my husband said the guy was very professional and took care of the problem right away. I think the thing I was most impressed with was they came the day after I put the claim in and it was fixed immediately. Now our air conditioning works as normal. We've been in the house for almost a year now and that's the only claim we've put in but so far everything's good and I renewed for another year.

I had AHS come look at my air conditioning duct system and they sent out AAction Air Conditioning. They came the next day with an appointment. They were late in getting here, but that was understandable since it was late in the afternoon and I was the last one in line. They were very professional and we had a good interaction. They also determined that the issue that another contractor told me was actually not there and that there is nothing needed to be done.

I have not yet needed to request service, but did call recently and Customer Service rep was able to answer to my question right away. Great job!

The connection to our refrigerator wasn't working properly so I placed a call. They dispatched someone. Quick turnaround on that. They had to replace the line, and in the process, had to cut out some of the wall. After they finished replacing the line, American Home Shield dispatched somebody to fix the wall. It was very timely. Very good work. No complaints. It's been fine after the repair.

American Home Shield just dropped me like a hot potato!!! At the end of my contract, I was told that I had used my policy too much. I've had American Home Shield for about 5 years and while I've not always been happy with them, I'm an elderly, disabled woman and I can't do the repairs myself. And it was cheaper and easier than trying to find reputable repairmen to deal with. Over the years, I have had plumbing, hvac, pool, dryer, and electrical work. I also had to have a new refrigerator. It was my understanding that is what these policies are for. When I complained, they told me there was another policy they would allow me to purchase for a lot more money. Evidently, they do this to people on a regular basis and have a back-up policy. No, thank you American Home Shield. You are expensive enough already. I live in a rural area and it is difficult to find a company that has coverage out here but I hope I can find another one.

So far, we've had an acceptable experience with American Home Shield. I currently have a deal going with them with my water heater since it went loose the other day and it's been a disaster around here. I'm a little disappointed with the time factor involved and I don't know if it's their fault or that of the plumber doing the work. But aside from the time issue, everything else has been good.

I submitted an online claim with American Home Shield for our air conditioning and it was easy. The contractor they sent was great and very thorough. Our air conditioning works well now. It's good peace of mind to not have to worry when something breaks. American Home Shield can fix it and try to figure that all out.

My experience for getting the claim for my air conditioning fixed was quite good. I'm very satisfied with its performance since AHS fixed it.

Very good experience with American Home Shield. The guy came to our house and fixed our refrigerator. He was fine, I have no qualm with that. American Home has always done what they said they going to do. They have done all that they're supposed to do. I don’t have any problem with it and I would recommend them.

We had a problem with our heater since it wasn’t blowing out much heat when my husband turned it on. American Home Shield has met my expectations and since the repair, the heater’s been working great.

We have had service with this company on 2 properties for many years. We have also recommended this company to family and friends who have signed up. Service lately has been non-existent. Looking as I write this to change companies. Excellent in beginning. Horrible now. Can't wait to change.

My washing machine was making noise and the contractor they sent ordered stuff so I had to wait. When it came, they came back, took the washing machine apart, put it back together and it was horrible. He ran the washer but he didn't run it long enough to hear the grinding noise. I tried to call them back and they never answered. They made it worse than before, so I ended up buying a new one. But AHS has been good. They had fixed my air conditioner before and the guy did a dynamite job. It was my thermostat that wasn’t working. It's much cooler now so I didn't have to turn it up as high as I used to before. The people at AHS are very friendly, nice, easy and quick to respond.

One of the control items in the electrical box was running hot. I called American Home Shield and they couldn't find someone to come out right away because it was a Muslim holiday. That upset me because it could've turned into an electrical fire. It already burned that plug out and was smelling. Eventually, they found someone who would come out the next day to fix the problem. I had to take a chance on something catching a fire until the next day. The person came and found out that it was electrical, the fuse completely burnt out. He did okay, the lights and everything all worked perfectly. I checked it after he left and check it every so often and it still runs hot. But as far as the service was concerned, they did replace the item.

Recently, I filed a plumbing claim. Their contractor came on time. When he finished working on it, I called his office to pay the copay and he left. It turned out that they never got a pre-approval for the job. American Home Shield called me after the contractor left and gave me an estimate of what I'm supposed to pay. They should've done it before the work was finished. Then the contractor's office called and threatened to sue me if I don't pay them. I called American Home Shield and told them about the threat, they told me that the contractor shouldn't have done that and they're suppose to give an estimate before working on the job. They assured me that they will call the contractor and will update me on the status of this problem but I never received any call back until now.

I have health issues where I need air conditioning. When it was broken, I called American Home Shield and the contractors showed up the same day. The fan motor was not functioning so they fixed so it would work until they can come back out. They came back with the part and now it is working normally.

My recent claim with American Home Shield was for a pool heater repair. AHS sent out the company that have done work on my pool before. The contractors came out, took a look at the problem but had to order a part. It took about a week for the part to come in then they came out again and made the repair. I was pleased with the work they did and the professionalism of the technician. Everything works real good, I have no complaints. I have to ask them personally if I will need a pool repair in the future.

I feel that the contractors that performed my air conditioning service were competent and informative. They explained the issue and reasoning that my unit was not working properly. It turned out that my compressor had gone out. I was able to get a new compressor through AHS which was great but I had no idea that they only covered a very small percentage of the coolant that had to fill the new compressor. What I initially thought would be just my deductible, ended up costing me over $700.00 by the time it was all over. I do wish that AHS had made that fact more clear from the beginning.

This company is great. We have our home and rental covered and it give us real peace of mind.

We've been with American Home Shield for 20 years. The plumbers that they sent for the hot water tank did a great job. The only thing is, at 83 years old, it is hard for me to submit a claim through their website and it takes time to get to somebody on the phone who's alive to tell me what to do.

It was very easy submitting a claim to American Home Shield when I had a boiler issue. Somebody came out right away and he assessed the problem. I had to order a part. But afterwards, he came back at another schedule, as promised, and fixed it. So far, so good.

I submitted a claim online for the garbage disposal. The technician that American Home Shield sent didn’t take long when he saw the problem and it's been working good since. AHS is great.

Easily scheduled, prompt service, no complaints.

American Home Shield has resolved the issue on our refrigerator. Submitting the claim was very smooth and the contractor's service was very positive. It's been working fine since then.

We recently bought a home where the seller provided, via their broker, an American Home Shield (AHS) home protection plan. Now, 4.5 months later our hot water heater has a leak and flooding our basement. AHS send a plumber within 24 hours and he determined that the water heater needs to be replaced. He collected $75 and left. Next thing, AHS send us an email that they will seek 2nd opinion since they think it may be due to lack of maintenance. However, out contract clearly states that lack of maintenance (and it did not fail due to lack of maintenance) is cover and is not an exclusion. Not the 2nd opinion plumber is not available for another 2.5 days.

AHS customer support was very helpful when I wanted to make some changes to my AHS policy prior to renewal. Since moving into my home I've called upon AHS 4 or 5 times and it has paid itself back several times over.

The best word to describe AHS is professional. I have used their services over the last 13 years and have always had exceptional customer service and quick response on repairs. Needless to say, my expectations have been met. On a recent hot water tank failure, they provided everything necessary to get me up and running quickly. I would not think of not using AHS as I have developed a relationship with a company who understands the meaning of service!

We received a contract with American Home Shield as part of our home purchase. After running into issues with our septic, we figured out it was caused by a leaking toilet. This was very easy to do with a dye test. Figured I would give them a call and get the issue repaired. Tech never called me. I had to call them over 2 days to get the initial appointment, which was for the next week. They arrived on time, came in, ran the toilets and immediately said there was no problem. I tried to explain the problem to them, but he would not listen. He then starts saying "well that wont be covered under the warranty." I tell him I am calling AHS to see about it.

I called AHS to have a number of switches and plugs fixed. Then a local electrician called me back to make an appointment. He was here on time together with his assistant. They covered their feet with booties and corrected all the problems. I'm very pleased with AHS even though I had a plumbing issue which they didn't.

My recent claim with American Home Shield was for plumbing, but I had a pain-in-the-butt time because my computer doesn't like to work all the time so I had to call them. The call was in a nonstop "press 1" for this and "press 7" for this, and I just wanted someone to come fix my toilet. And when the one time that I got through someone, the rep was very polite. However, I'm not on their paperwork so they wouldn't let me do anything. Jean had to do it on her computer at work.

The ice maker in my freezer was broken. It was leaking and there was ice everywhere so I called American Home Shield. The only problem I had was that it took so long for them to send somebody here. Originally when I called they said, "You're going to hear from him within 24 hours". However, within 24 hours, I didn't hear anything. So I called the number of the contractor. They didn't even answer the phone and the recording said, "No one is here to take your call". That's not encouraging at all.

Our latest claim with American Home Shield was for the air conditioning unit. The compressor went out and the guys came and checked it. They charged less than $100 for the visit and explained to me that the compressor was going to be replaced. The compressor and labor cost me almost $315 for the 8 pounds of Freon they put in it and the $100, so the whole thing cost me $415. When I checked, it would be equivalent about $1,400 to call someone to come and do it so I had a really good experience. The man who did it was very professional, on time and worked the entire time and checking the temp in the house. It's cooling to the proper degrees and it works really well, so I couldn't be more pleased.

I had a washing machine that wouldn't drain and American Home Shield sent somebody out relatively quickly when I contacted them. They needed a part, I had to wait a couple of days, the guy came back, installed it, and everything is fine. AHS was good.

Our garbage disposal went out so I contacted American Home Shield. The contractor was extremely professional and courteous. He came in, identified the problem and repaired it. I'd definitely recommend them.

Submitting a claim for my refrigerator repair was excellent. I did it online, which is easy to use and gives me a lot more freedom in scheduling things. The contractor that came to our home was excellent. He was very timely, efficient and got it done within less than half an hour. I recommend American Home Shield all the time and I've been with them for 16 years now.

There was a leak in the plumbing of my downstairs toilet and I submitted a claimed for it with American Home Shield. The representatives are friendly and more than willing to talk with me and, they remind me to use online, but I prefer to talk to people so I always use the phone and call them. They take the information and I get results really quick. It's amazing to me that I've never had to wait any long periods of time, call back or be put on hold - which is a miracle in itself.

I called American Home Shield to submit a claim for my faucet in the kitchen and they've done a good job. The faucet is now better than before and working normal. We have no complaints with American Home Shield. The only issue is that I have to wait for the service people to come out.

I had a leak. I did not know exactly if it was coming from the toilet or from a pipe in the basement. So I had called a guy from American Home Shield who did my earlier claim, which was another leak under the kitchen sink, and asked him to come back. And he said "Well you'll need to call this in because its in a different area." So that's what I did. He initially made contact with me and he said "I'll try to get there by this week." I called on a Thursday and then he said "I'll try to be there by Monday." He didn't call me back on Monday so I kept calling the office number and I spoke to a little girl. I don't know if it's his daughter or secretary or whatever. But she said "Well he's gonna be really busy this week. He's not gonna be able to come, so I'll get up and then find out when he can come." And I said "Okay fine."

In the past we had several requests with American Home Shield and everything went fine. The contractors were professional, courteous and they came on time. But the repair wasn't covered. Our experience was okay, and recently we opened a case with them.

My most recent claim with American Home Shield was when they changed out my gas furnace. You call them and they set up the company that's gonna come out and service you. And then that company follows back up and makes the appointment. That's how it worked for me. I've had interactions with the contractor multiple times. Every time they've called me back within 30 minutes to set up the contract. And every time they sent anybody out, they've just been outstanding. They make sure they don't make a mess in your place. They get right to it. Then they explain everything that needs to be done. They explain to you what's covered, what might be an exception to being covered, if there's an exception.

I'm a realtor and I refer every single one of my clients to American Home Shield. My overall experience with them has been excellent. It is always easy to submit a claim with them and I'm very pleased with the contractors they've sent. Some time ago, I filed a claim with them for an AC repair and my AC has worked perfectly since the repair.

My washer was not working. I filled out a claim online but it didn't go through so I called American Home Shield. They had a guy call me back to set an appointment. He was very prompt. He was here a total of 20 minutes and fixed my washer. He was very courteous and I had no problems at all.

My air condition wasn't working so I submitted a claim to American Home Shield. I did it online and it was easy. The contractor was very good and professional and my AC is now working very good. It was a good experience and I was very happy with it. Very easy and simple.

My most recent claim with American Home Shield had to do with a clothes washer and dryer. I've had them for years and I haven't used them extensively but when I have to use them, the process was simple and easy. They're very cooperative and the technicians were reputable. If there was an issue, it's never been a problem getting them to come back and follow the steps of the contract. They've honored to the letter of it, so I've no complaints with American Home Shield. As a matter of fact, my two daughters are both using American Home Shield.

I had put in a request on 10/28/15 for a slow water-leak from a water-softener. The plumbing company was supposed to contact me within 24 hours but did not. I called them subsequently and they came out and ordered some PVC parts and corrected the problem within 2 weeks of the initial call -- not acceptable to me. I had to call AHS customer service to email them in the interim as the plumber would not return my calls.

My most recent claim with American Home Shield was for the pool that was leaking badly. It was easy to submit the claim online. Within minutes I had a vendor calling. The contractor was good. They knew what part was needed, returned the next day with the part, and fixed the pool. Since then, the pool works perfectly, the way it should.

Submitting a claim with American Home Shield was an easy process. I had a compressor problem, and the guy came out and fixed it fine. It's been a good experience so far.

For the most part American Home Shield has been good. The only thing is when we used to live in Florida, when they come I have to give them a payment. But like in Florida it was so much less and it seems every year it goes up and up. It's now up to sixty dollars just for them to show up. That's expensive compared to Florida, I would just pay the fee for the year and it wouldn't cost me anything, but it wasn't American Home Shield though. For the most part we're satisfied other than the initial fee that American Home Shield charge. That price keeps going up. It's worth it as far as my air conditioning unit goes out. That's why we have it.

I'd recommend American Home Shield. I'm satisfied with them. Over the last couple of years, the coordination of the services needed has gotten better.

It was extremely easy submitting a claim with American Home Shield. Their contractors were very courteous and knew what they were doing and took time to explain things. I was very pleased with the job that they did. My garbage disposal went out and since the repair, it's been running great. My only caveat with them is some things aren't covered that I think should be covered for small appliances. That's probably something they went in with everybody on some of the things that they have to pay for. Other than that, I've really had a good experience with them.

Our most recent claim with American Home Shield was for the refrigerator three weeks ago. The owner of the company came and gave a price for replacing the compressor when what he actually did was just replace the thermostat. The only bad experience we had was during the summer when the air condition broke. It took them about four days to fix it. We actually had to stay in a motel a couple of days, and it was just bad because the secretary told us it would be fixed the following day. Then I called her back and I wanted to know what time she was coming here and she said it would be a few days later. But overall, they're pretty good.

Contracted with AHS for service. The first time that I tried to use the service for a hot water heater issue, the plumber did not show up after my husband had taken the day off to be available for them during the five hour window the plumbing company said they needed. If this is the type of service AHS contracts with, people need to move on to another home warranty company.

American Home Shield is an excellent company. They've treated me very fairly and I'm glad I'm with them. The repair of our washing machine was our most recent claim and everything was great in my interactions with the contractor that they sent and I'm very pleased. Since the repair, the performance of our washing machine has been very good.

Submitting the claim for American Home Shield to service one of our water heaters was easy, I did it online. The contractor they sent was good. He seemed to know what he was doing, was careful, and clean. He was brought in to look at one water heater, and we have two water heaters side-by-side. He did also look at the other water heater and changed the temperature setting on it, he said it was incorrect. I don't really know much about it, and apparently one of them is supposed to be set at a lower temperature than the other. He went ahead and adjusted it so it would function more efficiently. Ever since the repair, the heater has been working fine.

I've called American Home Shield a few times and they've always been great. Everything that they've done for me has been wonderful and they were always on time. The most recent claim with them was for my kitchen sink that kept knocking. I got a message saying it was all done and taken care of. The contractors they sent were really good. They said, "If you have any problems, just give us a call." They were very helpful and they come right back if something isn't working right yet. I definitely would recommend them to everybody.

American Home Shield has been a lifesaver for me. They have always stuck to their word. If they can’t fix it, they replace it. We've been with them for a few years and I didn't have to wait a long time for people to come out and do stuff. It's a convenience for me and my family. Highly recommended.

When we had a washing machine problem I submitted a claim to American Home Shield. I called them and it was quick. Within the hour the company contacted us, made an appointment to come out and do our product, then they came out in a couple of days and diagnosed the problem. They couldn't fix it so they recommended that we get a replacement. It was all within the same week. They contacted us and gave us a proposed replacement and wanted my wife to check it out and she did. They said it would come in about seven to ten days and it was there in two days. We had a different home warranty company before this, and we were not happy with them at all. These guys are really good. It might be taking a little bit of time on the phone as I didn't have online capabilities when I called it in, I was travelling. They were pretty quick so we're happy. We're gonna stay with them. Great service.

I had two experiences with American Home Shield, one good and one not good, so I'm about 50:50 with them.

American Home Shield came out recently to fix the ice maker on my refrigerator. Submitting the claim was very easy, and the contractor they sent was great. He had to order parts and then come back and install them, but he was very courteous and professional. He put a new ice maker in, and the issue has been resolved. It's still not like it was when it was new, but it's acceptable.

Last month I submitted a claim to American Home Shield for a plumbing issue. The rental management company couldn't figure out what it was until they went out and took a look. The AHS representative was very professional and friendly. She also tried to figure out what the issue was but she couldn't. I wasn't around during the repair but they called me to say that they had to go out to take a look at it. However, they didn't tell me what the problem was. I've let them know that since it was rental property, it would have been nice to receive in mail what exactly was done (i.e. the cost, etc.). As a property owner, I'd like to keep up with what's going on in case I'm charged again for the exact same thing that I shouldn't have been charged for because Home Shield already took care of it. I was going on based on knowing nothing. Still, I would recommend AHS.

I had an air conditioner issue so I submitted a claim with American Home Shield. The contractor they sent came out quickly, found out what the issue was, repaired it and was gone. It was quick and easy. The only setback is that he had to go back to his other job site to get his tools.

I am happy with American Home Shield. They came to repair a refrigerator. Ordering a part took a while, we had to wait the week for it, but they were able to get the part. It was longer than I had hoped it would be, but the good thing is that when the vendor did get the part, they came right over to repair and didn't keep us on a delayed action. In the original claim, it was recommended they replace our refrigerator so they wanted someone else out who then says that they could repair it. I'm not sure if we would have gotten assessed, responded to the total replacement but it was a good experience. We're hoping that the refrigerator's working like it should by now as we just got the refrigerator part yesterday evening at around 7:00, and it just started on last night.

Anyone thinking of choosing this company please read and ask as many questions as possible. I would never want anyone to be as disappointed as I am, especially if you are a first time home buyer. It is too good to be true! "As simply as that".

I've had two claims with American Home Shield in about nine months, and the most recent one was for the air conditioning. The submission of the claim was online, and it was very easy and user-friendly. Then they called me to verify the scope of the repair, and the contractor they sent was very professional, courteous, and the work was completed to expectations.

The handle on our dishwasher broke on 10/26/15. American Home Shield was notified that day. On 10/28 a technician from Ramb came and said he needed to order a part for that model (even though we gave the model make online with the service request...not sure how he didn't understand that). We offered our co-pay and he said he would collect it when the part came in. 5 days went by, no part, no repair, but instead a phone call from Ramb lecturing me on what a co-pay is and I had to pay them now or they would not finish the job. I said I would pay when they came back, as I had agreed to so and the technician turned it down. The woman on the other end of the phone said "Oh, you are canceling the job? Fine." and hung up on me. I called American Home Shield to report the vendor. They didn't seem to care. AHS finally agreed we could pay when the technician returned.

We called AHS for our air-conditioner and self-cleaning oven. Two different people came out and fixed them. With the air conditioner, the next day, it was down again so I called and they came right back out here and put in something and it's been working ever since. The contractors were very polite, nice and clean. They picked up everything when they left. Most of the work with the appliances was done outside but they didn't mess up anything.

I have been a customer with AHS for 10 years and have multiple properties covered with them. In early September, I called for service on my AC that was leaking. Long story short, it took 2 months to resolve. Why? I have spent about 30 hours on the phone with AHS trying to figure out what happened, among other things the following happened:

I had a washing machine that seemed to be leaking a little oil. Got a good education from the very handy repairman that American Home Shield sent. It wasn't oil. It was the liquid dispenser for the softener that filled up and clogged. He took it apart and cleaned it all out and told us to either quit using liquid softener or make sure to pop the top off once in awhile to clean it out. We had a good experience. A little expensive but you pay for lessons in life. Performance since the repair has been very good. I'm satisfied with what we have.

In the past, I've had someone come from 50 miles away who wasn't that keen so I prefer to have someone local, which was done after going through a number of crazy prompts on the computer. But I had a very good experience with a very good plumber this time. The work was excellent. A young man came in, did what he had to do, explained what he was doing and what the problem was. Everything went well.

We bought a house and it had American Home Warranty with it. One problem that we noticed was the sink was wet and water was coming out from underneath it. We thought that was the dishwasher which is built in right next to it. I went online and searched for a plumber or something of that nature but it didn't have that feature on the website. It had what the problem was so I put leak. They came out, it wasn't the dishwasher. It was our water softener and the reverse osmosis. A guy came and I still had to pay him $75. He did look at the dishwasher and said it wasn't leaking so I guess he did what he's supposed to anyway.

Submitting a claim with AHS to have an electrical thing done was perfect. I just did it online and within two hours, somebody called me and had me scheduled for two days later. The contractor was very great, informative, nice and pleasant. He called me to let me know that he was going to be a little late, which was fine. And then when he came, he's super professional. He got it fixed and explained a lot of things to me and then we were done. Since then, it's been great and haven't had an issue.

They're a good company, everything was great. My recent claim was when I had a technical issue and they came out and fixed it. It was done diligently and in a timely manner. The tech was knowledgeable and that’s always a plus. The only complaint I have is they increased their deductible. I wish it is a little lower. I’ve been with American Home Shield for quite some time and it used to be $50. Now it’s $75.

My AC unit was leaking Freon, and I submitted a claim to American Home Shield about it. Interacting with their claims rep took a few minutes and I was very happy with it. The contractor from Harlem Heating and Cooling was really great, too. I had a rental up there, so it's very difficult for me to be there at that time. I had my tenants go ahead and just leave the key, and he was very professional about it. He came out in a few days, got the key, went inside, took a look at it, and the process was very quick, simple, and easy. He paid for the remainder of the Freon that American Home Shield didn't cover, and we called it a day.

My most recent claim with American Home Shield was with the hot water tank. Their process was very simple and easy. I called them and a guy came out the next day. Then, Saturday, he returned with a brand new tank and everything was set-up. It was all done within 3 days from start to finish.

My heater wasn't working because a thermal coupling was broken so I submitted a claim with AHS. They were very helpful. Their representatives went above and beyond because it was 45 degrees on a Friday night when I did the call but still, they were out the next day. The two guys that they sent out were very personable, cool, and down to earth people. Since the repairs have been made, my heater has been perfect. So it was a good experience with everyone.

We had a broken hose that you can pull out for a spray nozzle and that always had a leak. I submitted a claim online, I did not call or anything, and then, immediately, it pops up with who it's assigned to, and then I call that place and then get an appointment. The contractor that was sent was really nice. He came out and he said he couldn't fix it, he had to order a part. He ordered the part, he told us, as soon as it got delivered to our house to call him, which we did. When I called, he scheduled another appointment and he came out and fixed it. He replaced it.

Leaking Pipes and other plumbing problems - I have previously written a 5-star review but this company just keeps getting better and better. They have repaired/replaced every appliance/system in my old house without any hassles. I can't say enough good things about this company. I don't know how we would have managed without their help since money is very tight in this household. Thank you American Home Shield for doing what you said you would do each and every time.

I submitted a claim with AHS online and had no issues. Their representatives were totally professional and efficient. They had done the replacement of the water heater in a lot less time that I expected and the whole process went a lot smoother than I anticipated. Since the repairs, it's been working great.

The contractor that AHS sent came over, checked the aircondition leak, did the job, and left. It was as simple as that. The experience submitting that claim was very good and I was really happy with AHS.

My most recent claim with AHS was for the washing machine and everything went smoothly. They called back right away and the serviceman came and fixed the washing machine. Sometimes you may have to wait a couple of days for the part and then they come right back. I have AHS less than a year and I've used them a few times and every experience is the same. I'm glad I have it and when it expires, I'll renew it again. Overall, they're definitely efficient and everything is all done in a week.

I was very happy with the electrician that American Home Shield sent. Alex is a very nice guy and was very helpful.

I got a call from AHS and they were trying to tell me about the removal of my contract. I had them transfer me to where I could talk to somebody to put in a claim for somebody to come out this week to check the pipe under my kitchen sink for a leak. Someone called me back within an hour or two. The young man that came out was very professional. He came on time and what I like about him is when I asked him questions about the plumbing he was able to tell me some things that really helped me so that I could keep an eye on with the disposal and anything that might cause me any problems and I really appreciate that. It was a very satisfactory experience.

I've been very happy with American Home Shield. Submitting a claim with them has been excellent. There is a quick response time to whoever they contact and their contractors have been very good. I’ve had great experience with Myers and they’ve done most of my work. But there was one electrician that was not quite as good as the others that have come out. I've recommended AHS to a number of people. The only problem I have is when I do the surveys online, I finish them but I can’t find where there’s a way to submit it so I don’t know if they’ve been getting through or not.

When I submitted a claim I wish I could have actually spoken with somebody to explain what had happened. The automated system just recorded it in the stoppage and I wasn't sure if it did was really explaining what the situation but it went fine. The claim was for a plumbing backup. From the washing machine, it hit back up into the stationary tub in the garage and the sink and the kitchen. The plumber understood what I was talking about immediately and he just said he would have to write out the line and he moved the washing machine. He was in and out of here in half an hour.

The most recent claim I had with American Home Shield was my stove and they wouldn't replace it because the guy that came out said the owner prior to me had modified it. I dug through the stuff and I found that it was actually a licensed electrician that fixed the stove. I understand the rules, but I'll see what they say with this being done by an electrician. Also, my family went through a tough time so I haven't had a chance to figure that out yet with them to see if they'll reconsider. I just bought this house, and I had to have the water heater replaced and that was excellent. They're good at what they do. I highly recommend the home warranty place.

American Home Shield has been fantastic. I put in a claim for a garage door that had a broken spring and AHS was fast and expedient. Within 48 hours, I had a contractor out working on that and he was very professional, cordial and we communicated greatly. I'm very well pleased.

I'd recommend AHS. I had a fine experience submitting a claim and the contractor that they sent was all right.

I submitted a claim to AHS because I had a wall oven that was not heating properly. Yesterday I called them and the contractor has already called me and will be out here shortly. I’ve had no problems with the two contractors that I’ve had out before.

American Home Shield had to fix our air conditioner and it was excellent submitting the claim with them. The repairman they sent was extremely professional too. He found the problem right away and fixed it. I'm very satisfied with him and would welcome him back to my house anytime.

I had a problem with my air conditioner and so I went to AHS' online service order system to submit a claim which was very easy. I like the online feature but I would like AHS to give a specified area to put additional details regarding the problem - which part of the air conditioner, what problems the customer is having - to give the vendor an opportunity to assess what the problem really is. The contractor came and made an assessment, scheduled the time for the type of work that they needed to do and how to do it. They explained and troubleshoot what I needed to make the system operational until then. They came back and repaired what needed to be repaired. Since the repair, the air conditioner has been working good and had no problems. Overall, it's been a very good experience with AHS.

We’ve been with American Home Shield for 12 years. I never had a problem since there’s always a follow through, and that’s why we keep renewing. I call AHS, they notify a contractor, give me a call and schedule a time. The contractor comes out and knows beforehand the problem since American Home Shield tells them what it is. If the repair needs to have a part, they say it needs to have one and come back and fix it. I’d recommend them.

Request made: 10/29/15. UNRESOLVED 11/10/15. Continuously start with whomever answers the phone. For the first week they assured me there was NO one else I could talk to. At the end of that week I find it can be expedited to a supervisor. However, no supervisor can do anything since the departments are not connected. So I am to just wait for a call. Now near 2 weeks without a stove or refrigerator because this is being investigated with no end date! 10/31 - Carolina Appliance came to my home. Said I need a new compressor for the refrigerator, said I needed a new heating element for the stove - BOTH unable to use!!! Stated he would order Monday and be back Tues or Wed. AHS states on an email if a part has to be ordered, AHS and our service contractors will proactively provide a follow-up visit!!!

My experience with AHS has been great and I love working with the company. The same tech guy has done my stove, dishwasher, refrigerator, washer and dryer - he's wonderful. Every time I’ve called, I’ve had excellent customer service. All the representatives have been really nice and patient. When I ran into an issue with the dryer, I asked the lady, "“What do you guys call an emergency?” I had a whole thing full of wet clothes. No matter what I was saying, she was really nice, congenial and dealt with me very well. I would recommend AHS to a friend.

My most recent experience was a few years ago; however, I would say that it was very smooth and easy.

The furnace work we requested from American Home Shield was great. The process was easy and very straightforward. The contractor they sent was good and was very prompt. I got a call within the hour and they set up for someone to come out at my convenience. It worked out really well. I would definitely recommend them.

I have a MAJOR issue with the warranty company when their contractors have had to come out twice and the third time I still have to wait 24-48 hours because their contractors only half way fix the issue to "save" money the first 2 times. My thoughts is if it happens more than twice you should get same day response to fix the issue, problem. They don't want to satisfy a problem the RIGHT way only the CHEAP way.

American Home Shield fixes anything that breaks, and they make sure I’m satisfied. All the contractors have been excellent, but sometimes I don’t get someone that I mix with. It’s like going to a restaurant. It’s nothing against the restaurant but it has to do with personal preference. But 98% of everyone that AHS sends out are very professional, courteous, knowledgeable, engaging, and very good to work with. I’ve had to have them do some recall work and they’re out here immediately. They get it fixed and apologize for any inconvenience. All in all, it’s been excellent and I’d recommend AHS.

My washing machine's timer was broken. The contractor American Home Shield sent took a look at it and said the timers bad. But we have a Maytag that’s 20 years old and so he said since it was a 20-year old Maytag they don't make those timers anymore so they have to order it. He said it'll probably be a couple of days, maybe a week, just depends on how long it takes to get the part to us and he would be back with us as soon as he found out. I called back about three days later and he said, "I have your timer. Can I come over and put it in?" He was marvelous. He did a great job. It works just like it works when it's brand new.

I found some water under the kitchen sink. I called American Home Shield, they came out and looked at it. What happened was the sink faucet looks very nice, but it wasn't very tight. So whenever it moves, you'd know any water would seep up and then it was dripping down underneath the sink. Their plumber came to my house and told me to replace it. We talked for a while and gave me his professional opinion. He told me he ordered the parts and they're coming out tomorrow to install a new kitchen faucet. They've been to my house for I called them twice. I haven't had any problems. I pay them and the plumbers they sent out have been here within two days. No problems and no questions asked. Work has been done to my satisfaction, so I have no complaints at all. I am very satisfied.

I had an issue with the air conditioning on the second floor when we came back from vacation, so I contacted AHS to get a check up on that unit. Filing a claim was super easy. The representatives were friendly, fast, efficient, and knowledgeable and the contractor was terrific. I was pleased with them.

We submitted a claim for a hot water heater. It was a pretty good deal. It took longer than we felt it should to get somebody out. Because we call them and told them what had happened, we had a leak. And they gave the name of somebody to come fix it. But we had to wait for them to call us and it took a while for them to call us and then they couldn't come out in a timely manner so we had to call Home Shield back. They gave us number for somebody else then a lot of waiting, calling back and forth waiting for them to call.

My most recent claim with American Home Shield was for my water heater. I gave them a call and they hooked me up so everything went wonderfully. I love this company and I should have done it a long time ago. My sister-in-law uses them too and she loves them.

I had an emergency where I had a lot of running water and could not stop it without turning off the water to the whole house. Submitting the claim online with AHS was easy but there was no way to let them know I needed someone to call me right away because the situation is different than the run-of-the-mill drip and so I had to wait overnight. I made the request last night and called this morning to get things moving, and within an hour, the contractor showed up. I really like him - he was a sweetheart, super nice, efficient, couldn't be better and explains things. But my experience with the guy last month, everything was crazy.

We reached out to American Home Shield to submit a claim because we were having plumbing issues. They sent a plumber who was knowledgeable and provided good tips for me as to how I can make our plumbing issues better. It was a good experience with AHS.

I was very happy and pleased with the service I received from American Home Shield. The contractor was very professional and courteous. I had an AC issue and the electricity had caused the air conditioning unit to go down. They weren’t going to be able to get there for 48 hours because they had other appointments, but because they knew it was my AC, they contacted me within 30 minutes after I placed a call to AHS, and they were out within an hour. The problem was resolved within 2 hours after I called AHS, and my unit’s performing excellently since the repair. Everything about the experience with the company was excellent.

We called American Home Shield and said that we had two plumbing issues. They sent out a contractor who gave us an estimate. He left and then came back when he had all the parts a couple of days later. He did the job and it was fine since the repair.

AHS is great. They were very efficient after I submitted the claim for my dryer. The contractor sent has been out here a couple of times and he's been terrific.

The most recent claim with American Home Shield was related to an air conditioner service. The claim went very well. Submitting it was very easy and the technician was very polite and able to get the problem fixed very quickly. Once he got here, it took half an hour for him to take care of the problem. We put in the service call on Sunday and they had someone here on Monday and they were here right when they said they were going to be. They were able to get it fixed and get us cool again pretty quickly.

The most recent claim I had with American Home Shield is for a clogged up toilet. The contractor Drain Go was great. I love them. They were very thorough, quick and precise and know what they're doing. Thing have been excellent since the repair.

I had a very good experience with American Home Shield. The people that came out to fix my water heater were very professional. They brought things with them and fixed it and I'm very happy with them and have recommended them to quite a few of my friends and neighbors.

Our most recent claim with American Home Shield was the plumbing issue in my wash area and for the wall socket not working in certain areas of the house. My experience in submitting claims was above average. Drain **, the plumbing guy was very professional and courteous as well as the gentleman from the electrical company. He's not much of a talker, but did his job and left.

It's been easy submitting a claim to American Home Shield. I called for service and I got it. The contractor who was sent out to my home was great. The experience was fine and I wholeheartedly believe in having the insurance because it saves me tons of money on our own. It's a great opportunity. I have recommended AHS to my friends.

Just got off the phone with AHS and there was not cover the HVAC replacement because they want me to fix it first so the the tech can diagnose the problem. AHS said that per the contract that the HVAC had to be in working order so a diagnoses can be made. When got AHS they got a copy of the inspection report and said everything looking fine to them. When the HVAC repair guy came out he said that the unit was not able to be diagnosed because the transformer he but in keeper blowing out and was needing replaced once the power to the unit was on.

When my water heater was not behaving correctly, I submitted a claim to American Home Shield. It was a good experience. The contractor who was sent out was good and did his job. It was a process of elimination. It did take two or three visits to get it resolved, but that made sense. Start with the least expensive, what it was going to be and go from there. Everything is good since the repair.

I've only had one claim with AHS and that was the stoppage in the sink. Submitting the claim didn't go so well, but when I finally got a vendor, it was smooth sailing. The contractor they sent was excellent. He arrived on time, did what he was supposed to do and he was out. He explained what he did and told us what he thought the issue was and told us how far down he had to go to pull the stoppage or blockage. So far, so good and I've had no problems after the repair.

We've had several claims recently and they came in the space of a month. Submitting the claims went fine and it's an easy process to do. For the most part, the technicians they sent were courteous and professional.

Submitting a claim to American Home Shield is very easy. The easiest one was the replacing of the garbage disposal. The technician who came to my home was knowledgeable on what he was out here to check on and remedied the problem and cleaned everything up and made sure things were working. He was a very outgoing type of person and very professional.

I submitted a claim online for my microwave and the process was fine and easy. Then, the contractor came out, took a look at it and then went back to replace the microwave door. The microwave is now working fine. AHS is really good and fast.

Things have worked out very well with AHS. Recently, I had my air conditioning unit repaired through them. They had to put additional Freon in and stop the leak. The contractor was very professional, met with me briefly to go over how he was going to proceed, did the work and provided the invoice and left. He explained some of the things that was going on with the system to make sure I understood what had to be done. I've enjoyed being their customer and we've been on board for a few years now. I would recommend them to a friend and I've done so on several occasions.

It was very easy submitting a claim for my washing machine with American Home Shield. I just got on the internet, submitted the claim, and then their contracted person in my area set up the appointment. The service was great.

The most recent experience I had with AHS involved the repair of my washing machine. The repairman was very prompt and was here to do the work in just a few hours after he was contacted. Within 30 minutes, the repairman had diagnosed the problem, secured the parts necessary for repair from his truck, and made the repairs. The repairman was cleanly and neatly dressed, and was friendly and knowledgeable about the repairs needed. He even insisted that I start a load of wash so that he could evaluate his repair work while the machine was operational. I was extremely pleased with this repairman and his work!

My air conditioning unit was not getting cold. Found out that there was a hole in the actual pipe and so AHS they repaired that. The contractor contacted me to confirm that he was coming, and then they called to let me know that he was on his way. And when he got here the only little hiccup that we had was when he came in my air conditioning unit to check is in my attic and when he got here, he didn't have any of the booties to put on. I requested that he take his boots off and he did take his boots off, and so we were okay after that. And I feel very comfortable with him, being that I was at home by myself plus he did have on a uniform so I knew it was a legitimate person. The air conditioning has been working wonderfully ever since. It was a great experience and I would use them again.

My sister in another state who has AHS recommended them to me. For my claim, I had to call the people sent by AHS twice to do the project, but they finally got it right so it was a fine experience.

American Home Shield is a great program. The man came out and fixed the problem. He did a good job. He didn't take no time to find the problem and that's that because the man's got pretty good service here. I'd recommend them.

I’ve been with American Home Shield for 15 years. They have very good service and I never had a complaint.

American Home Shield recently repaired our garage door. I submitted the claim online and it was very easy. I found the overall process very efficient and effective.

American Home Shield is a great company. Anytime I had a problem with my home and I've done a request for service online or on the phone, they've always been out in a very timely manner. I've used them two times - one was my air conditioning, the other was for the refrigerator. Two different service technicians, two different companies and they've always been great. American Home Shield always takes care of me. I will recommend them to anybody.

I had a trouble with the central air unit of my air conditioning so I went online to make a claim and arrange a schedule with AHS. The company that AHS sent was great. I got a voicemail from the owner of the company and he was really informative; told me exactly what was going to happen. They were friendly and did everything really quick and efficient. I was really happy with the service. What I didn't like though was the wait period, that it took 7 days and it was in the 90's at that time - hot, humid and pretty miserable. They got everything approved as quickly as they could and as soon as they got the approval, the technician was immediately here to fix the problem.

I submitted a claim for the faucets. It was very easy. The representative at American Home Shield was very helpful and she gave me all the information and sent me an email with it. So I don't have any problems with it. This was the second time coming for the contractor. It's very nice guy and he always fix it immediately so I don't have issues with that person. Since the repair, it's perfect. Still waiting for more service on the faucet. But other than that, everything is good. I'd recommend American Home Shield to a friend.

I'm very happy with the service of American Home Shield. They are outstanding. I'm waiting for the rep and the technician to call.

Submitting my recent claim for a kitchen faucet with American Home Shield was an excellent experience, and the unit also performs excellently since the repair. This is our second house that we’ve had AHS with, and I’m very happy with it. It relieves me when something goes wrong since I don’t like to do those stuff in the first place. However, we’ve moved back to an area and I’ve lost contact with people, and AHS takes care of that. I don’t have to worry about somebody coming in and shamming me.

I’ve had AHS since I’ve been down here and I had them on another home previously. The people that came out to me were always well-dressed, mannerly, had good knowledge of what they were doing and took care of the problems quickly and were very efficient. I was quite happy with the quality of the work and the quality of the repairmen. They’re a good company. Very proficient, good people so I got no complaints. I would have nothing but a high praise for American Home Shield.

It was a little difficult at first to submit the claim because American Home Shield kept telling me that there was nobody else around. I kept cancelling and calling and calling online, and I had them call different people to get someone out. Somebody finally came out because they couldn’t meet the schedules. But the AC has been great after the repair.

I used to call American Home Shield to submit claims, but now I do it online and it is very convenient and easy. We had a problem with our refrigerator and the contractor they sent was a great guy. He knew what he was talking about and took care of everything. He also cleaned up and it was like he was never here. Our refrigerator is working like it's supposed to since the repair.

We submitted a claim with American Home Shield for the furnace. My husband submitted it online. The contractor that was sent to our home was very nice. Our furnace has been working great since the repair.

My most recent claim with AHS was for my dryer. It was a very smooth and easy process. I called them up and said what's going on. Within a day or two, the repair company was out here and ordered the parts and a week later, it was done. They were excellent, very professional, cleaned up after they were done and no problems at all.

My air conditioning was broken. I put in the work order through American Home Shield, and the process was easy and fast. The air conditioning company contacted me the next day and set up an appointment for them to come in. They worked on my air condition and it was finished. Haven't had any problems since then.

I submitted a claim with American Home Shield for them to replace the water heater, and submitting the claim was easy. The contractor they sent did his job well and didn't charge for any of the extras. He cleaned up around the old water heater after he took it out, he put in the new one and cleaned up all the fingerprints that's been there forever. It was an excellent service, and I got hot water every day since the repair. It's the easiest thing I've ever done. My experience was great like Tony the Tiger. I'd recommend them to a friend.

I would rather speak to a real live person when submitting a claim than do something in an automated system and eventually made it to a real person so it worked out. Their contractor was very nice and explained things as he was going. If I asked a question, he answered them. He was taking his time doing what he needed to do. He was an expert and my dishwasher is working fine now.

We're very pleased with American Home Shield. We've never had any bad problems with them at all. We were with them and we left and went to another company for one year and came back. I've had multiple pool issues, different issues, but they sent the same pool repair people. I like that because then they know what's going on. They're easy and I would recommend them.

I've been with American Home Shield for at least two years. I've had another company before but then I went back to American Home Shield because they're the only people who are consistent, reliable and know what they're doing. Before, I had to have my air conditioning unit and heating unit replaced and they paid out the whole thing. I got four years’ worth of money back just for that. They never even hesitated. Then recently, my claim was for the heating system. I turned my thermostat on from summer to cold, from hot from cold, and the thing wouldn’t come on. It just ran for a few seconds and shut off. So I called AHS and the next day I got contacted by an electrician who came out, showed me where the problem was, and fixed it.