American Home Shield Reviews

All went good with my experience with American Home Shield. My most recent claim was a part of an air conditioning unit and it went very well. The contractors sent have always been professional and courteous and we've always had good interactions with them. And since the repair, it's back 100% like it's supposed to be. I would recommend them to a friend.

I had a problem with my garbage disposal. I had tried everything that I could possibly think of and decided that I had to have a professional look at it. So I called it in to American Home Shield. Their representatives are always very nice and helpful to me. I've never had a complaint with them and I've been with them for many years. The contractor was very professional, knew exactly what he was doing, had everything in order and back working within 15 minutes of his arrival. Overall, my experience with them has been excellent and I've recommended them to two of friends that are now with American Home Shield.

In the process of getting everything ready when we were selling our house, we found out that there was an issue with our double oven and we called American Home Shield to come and take a look at it and they could not fix it. One of the things I liked about American Home Shield is if they can't fix it, then they will either replace it completely or provide a certain amount of what the cost would be for a new appliance and American Home Shield ended up replacing my double oven completely. We talked to them and started to process, but the actual installation happened after a week we left the house. So the new owners got a new double oven. We've been American Home Shield for a long time and this is the third appliance they have replaced. We've always have a real positive experience with them.

My biggest complaint about American Home Shield is when I need them I have to wait two or three days. And back in the summer my air conditioner went out and I had to wait about three days. I have a heart condition and it about did me in. If they don't have enough people to come by the next day, they need to hire some help. But everybody's real nice. They come and it just takes them too long to come. If my air conditioner is out in the summer time, I need somebody that day or the next day at least. Or if my heat's out at night or during the day in the wintertime, I need somebody out. I had to wait to get my washing machine fixed about a week or more. And that's just to me unacceptable. They need more help. But I'm not dissatisfied with them.

I like American Home Shield because they always come out and do just what they say they'll do. They fix whatever there is to be fixed and they charge a flat rate and the service people are always very courteous and efficient. They choose people who can get the job done, so I'm happy with them. When I submit a claim, I call them and within 24 hours they have the repairmen call in. The last time the repairman came out and he couldn't fix my washing machine because it had to have a special part. He did not charge me until he came out with the part and fixed it. Moreover, their technicians always do their job well. My daughter has had a lot of experience with electrical. They had to come out for different things and she's always replaced too, but mine has just been the washing machine and in the past my air conditioner.

The technician came, diagnosed the clothes dryer, and ordered the parts. We were out of town for a week and he scheduled an appointment for the following day when we got back. He came over and fixed it. Everything went as planned. It was excellent.

There was a continuing problem with the air conditioner and it's been corrected now. There were also no problems submitting the claim ever. Their representatives are always very knowledgeable. They take care of us right away. We only had one time and their system was down, and we couldn't get through. Other than that we've never had a major problem getting through to them. Also, most of the contractors are very friendly and professional. They seem to know what they're doing. I've never had any kind of problem with any of their contractors, and I've been with American Home Shield for almost 20 years.

My most recent claim was for a gas valve on the water heater. Submitting the claim was perfect. It was easy over the phone. They scheduled 48 hours after the service request was made but they just gave me a quote or looked at the water heater. I'm still following up with them because there's a piece that they have to replace and they still have not given me an ETA on when the piece is gonna be replaced. However, based on my overall experience, I would recommend them.

American Home Shield did a great job for us and I don't have any issues with them. I'd recommend them to a friend.

I've had American Home Shield for more than five years and have had very good experience. The persons that have been sent were very good. Recently I had a problem with my hot water and didn't have hot water in one of my bathrooms. The contractor came and repaired it. But the price is a little too much and sometimes it takes a while to get through when I call because of the automated stuff. However, it is a safety net to know that I can pick up the phone or email if I have a problem and I don't have to go look in the Yellow Pages.

My most recent claim with American Home Shield was the plumbing issue. The sink stuck up. The plumber did everything and it works now.

We had a trouble with our oven and so we called AHS. The experience in submitting the claim was very good and within a couple of days, the contractors from Sears Home Repair came and fixed it. We had a very good experience with them and after the repair, the oven has been working absolutely fine. It was a great experience with AHS.

I had a dripping faucet in my bathroom and a shaking commode, and submitting the claim with American Home Shield was very easy. The two guys that came to my house were absolutely fabulous. They went over and above what might have been expected of them. One of them even did a lot of caulking with some things in my bathroom which I don't even know if he was supposed to, but he did. Also, it was lunchtime and I tried to give them money to get lunch when they left my house because I was so impressed with what they had done for me. I tried three times, but they absolutely would not take the money. They were great and everything's perfect since the repair. I'm very pleased, and I'd recommend them.

One of my recent claims for Home Shield was when the water did not go down in the kitchen and in the basement. I called that in. I'm not that good with the computer so I call in when I have a problem. The representative was very good and helpful. They had to get a plumber over to the rental property where the problem was. I really like AHS a lot but it took a little while for the plumber get back to us. But other than that, once they got to the plumbers they were very efficient. I would recommend them, but when I do call in a claim, being that it’s a rental, I need to have it taken care of right away.

The spring broke in our garage door and we had to have it replaced. American Home Shield came out and assessed it and we got approval and instead of going with that, we went ahead and had the whole system replaced, but it gave us a good discount. What probably would cost $1000, it cost $800 to do. The submission of the claim was easy. However, there's a problem with the plumber. I don't know why it took us a couple of tries to get somebody out here, but they were fast and they pretty much knew what they were doing. Also, the contractors sent were awesome and they work out really well. They were very knowledgeable in what they were doing especially the guy with the garage door. I would recommend them to a friend.

I called American Home Shield for some plumbing issues. The experience submitting the claim was fairly easy and painless. However, it took a while for them to repair all the damages, all the problems. But otherwise, it was really easy to submit the claim. The contractor was okay. They came out. They had to get with a different company because they didn't have all the tools that they needed to fix my plumbing problem, that took a minute. And to get the part needed took a while as well. I've never had any issues with them and it's always been a really great, excellent service. Besides last time, I was not very happy due to the length of time I had to wait and they're telling me I owe an outstanding balance. But in the past they've really provided great service.

My most recent claim with AHS was because the hoses of my water heater were leaking. Submitting the claim went great. AHS scheduled it and it happened very efficiently and professionally. The contractor they sent explained everything he was doing, everything he found, and he repaired the two lines that were leaking and went beyond that. There were two other lines that looked like they may start to leak. He went ahead and replaced those as well. The water heater has been fantastic ever since he did the repair.

I made a claim with American Home Shield for my pool equipment that was not working and it was very easy. I went online, selected my problem and clicked submit. Expert Pools was the contractor and they contacted me quickly. We scheduled a time for the very next work day and they came although they couldn’t fix it because they needed a part that day. They came back the next day and had me up and running. With AHS, I get great value for the money - a quick response by contractors and quality work.

I had a very good experience with American Home Shield. I had a pipe leaking and the guy came in and fixed it. Usually submitting a claim is easy, but it can be difficult because they make you wait so long sometimes. We usually submit a claim by phone rather than online. Its not difficult once you get somebody. The contractor they sent was a real nice guy. They came in and diagnosed the problem right away, and went on and fixed it. I was surprised, though. I think it was a Friday afternoon when we discovered the problem and we called American Home Shield. And the contractor was out probably within the hour to take care of the repairs. Everything worked out real well because I wasn't expecting to get it in one schedule until the following Monday because it was kind of late Friday when we called. Overall, they're excellent.

Everything has gone well the few times that we've had to use American Home Shield. I have no complaints. In our most recent claim we had some plumbing issues, a couple of toilets that weren't flushing correctly. The tech was great. He came out and explained everything he was doing, did the job and was gone. He actually had to call in and get authorization because there was a part that had to be purchased. He left, took him about an hour to get back but once he's back everything was done quickly. Since the repair, the toilets are working 100%. I've recommended American Home Shield to several people.

I have a favorable relationship with American Home Shield. Their technician was on time and was able to diagnose the problem immediately. He had parts in his truck and was quickly done.

I had a leak in my ceiling from the attic. Water was dripping down. Submitting the claim wasn't difficult. I called that morning and they had someone out within a short period of time. I usually speak to a person when I call in. My service was very prompt, courteous and efficient. I'm very satisfied with American Home Shield. The performance since the repair has been excellent, I've had no problems since then. I was impressed because usually companies don't have a response so quick. I usually have to wait days for a response. But American Home Shield's response was within the same day, just a few hours.

I had my first not so great experience with a contractor a few months ago. It was a plumber. We had a leak and the plumber just kicked in the whole wall in no particular form. Then we called the contractor 7 or 8 times and never got a call back. My wife finally reached him a month later. They said that the guy who was supposed to do it had fallen off the ladder and died. I don't know if that's true or not, and we felt bad so we didn't say anything for 2 months.

The most recent claim that I filed with American Home Shield was for my garage opener. The process was easy and my interaction with the representative I spoke to went well. Also, the contractor that they sent was really nice. He explained everything and now, the garage door opener is working as normal. Overall, it was a great experience.

AHS has been what they said it would be. The technicians that they've sent out have been very knowledgeable, helpful, and funny, and I like humor. I'd recommend them.

My most recent claim was regarding the cooling system. Submitting the claim was pretty easy. You can usually just go online and do it, and that's what I did. They called me pretty quickly. The contractor they sent was good. They called me and then they showed up on time and the guy was knowledgeable about what he was doing and pretty much explained the system and what he had to fix. So it was a positive experience. The performance of my cooling unit since the repair has been good. I've recommended American Home Shield to a bunch of friends. They're surprisingly pleasant.

My recent claim with American Home Shield was because of the refrigerator, I had it looked at. The process was easy and the contractors were fine. Since the repair my refrigerator has been excellent. I’m satisfied.

It was easy to submit a claim with American Home Shield for the repair of our dryer. The contractor that they sent to our home was very nice and professional, and I would have him back out in a heartbeat. Since the repair, the performance of our dryer has been great and so far we've had no issues.

I like American Home Shield. Filing a claim is easy. I just go online, fill out the information, and they’ll take care of it. The technicians knew what they were doing and fixed things quickly. They were good.

I recently filed a claim with AHS for the hot water heater and garbage disposal and submitting it was very easy. My wife was very pleased with the contractor that they're very professional and pleasant. AHS has always been prompt and their pricing has always been fair. We've had a few claims with them and everything has always worked out positively for us.

I sent a claim with American Home Shield to repair a washer.The representatives who came out have been good. I've had AHS for probably over 15 years. There's been a couple times that I sent the contractors back. I called Home Shield and they sent somebody else out. The new contractors took care of the repair. Even on this last claim. They were gonna have me waiting a week before they could come look at my washer. And this was with the Sears, which you would think that they'd have enough people to send somebody out there. They didn't have resources. So I called Home Shield back, "I cant wait a week." And they said, "No problem." And they got somebody else who came out in a day and a half. I've always had pretty good people. One time, I've had a plumber that didn't do it as well as he probably should. AHS gave me back my upfront money I had to pay. They've always made it right and do a great job.

Everything’s been great with American Home Shield. All my interactions have been really good and they’ve been very prompt with their service. I would recommend them.

I’ve had American Home Shield for three years and have used them six times. Every experience has been pretty good. My latest claim with them was with my refrigerator - it couldn’t make an ice. Submitting the claim to AHS was very, very easy. It could’ve been a little quicker though. It took a week for someone to come. AHS called the contractor and I finally ended up calling them because it’s been through three days but they did a really good job. I’m sure they’re just busy. We could do without ice for a few days, so it’s not anything critical. I’m happy with the coverage so far.

My most recent claim with American Home Shield was because my gas dryer was broken and it still is. It was easy to call to make the claim. The thing is they still haven't found anybody to service the dryer. Before this, I had a claim for the furnace to get checked back in September. The contractor that came then was really nice. I liked him. I would recommend him to other people. Right now I'm dissatisfied because I'm still waiting on the dryer, but they've been good to work with. I have recommended other people to get this because I think they're good except for this one experience. We've had them for eight years and I've been satisfied with them.

My most recent experience was a follow-up call from Heating and Air Supply which they were doing a winterization on my heating and air conditioning. It was part of the initial service contract that they did this summer when they replaced one of my air conditioning units. So they came out to the house and they needed to put it on record with American Home Shield. American Home Shield refused to do so because they didn't schedule the call and they did not recognize that it was part of my initial contract. So the person had to call back and speak to someone higher up and got it done. They got it taken care of. The representatives are pretty friendly and helpful and I think its a good service.

My most recent claim with AHS was frustrating because we couldn’t get an appliance looked at early on and we had a commitment to go away for two weeks. We had to postpone having it started until we got back at which point we were under some more pressure because my mother’s last sister died in New York so we had to go up for a funeral. We had to try and squeeze it in between and we finally did get it but I am getting some noise out of the water pipe. I’ve never had it before, it just sounds like something got messed up over the last couple of weeks.

They were quick to respond. I had a little trouble scheduling with the vendor but I don't think that was American Home Shield. So once we got the appointment set, it was taken care of. Overall, my experience with American Home Shield was good and I would recommend it.

I filed a claim with American Home Shield for the heater. The furnace was not working. The representatives I spoke to in the past have been fine and the contractor they sent to my home was very nice and knowledgeable. My heater's about 30 years old and now it's back to normal since the repair. As long as it's working, we're happy.

I filed a claim with AHS recently and it worked out well. The process was pretty easy. The contractors have been very professional. They've come back when we've had an issue under the same claim. So far, we've been pretty pleased.

I went online to submit a claim to AHS for a burned outlet. The electrician that they sent out did a fabulous job. He was very professional and did the job well under the time I expected him to. Everything works beautifully once again. 90% of my experiences with American Home Shield have been stellar. I do have one problem with them in that we have repeatedly submitted a claim for my gas range top but they send out somebody that cannot work on it. After years and several submissions, I still have a gas stove top that doesn't work properly. But still, I'm completely satisfied with their service and would recommend them.

I'm super happy with American Home Shield. They've been a really good company to work with. They've opened a new kind of website portal that they use for requests and that has been my interface with them over the last couple of times I've used them. I have also spoken with a representative about 16 months ago for a water heater that they had to replace. I've always felt that they were on top of things on their end. It has been a positive experience and well worth the money spent. We will recommend them to any friends that are buying homes.

I recently submitted a claim to American Home Shield to have my heater fixed. The process was very easy. I would recommend them to a friend because they're extremely responsive. But I did not have a good experience with the contractor. They diagnosed that I needed a new computer board which was perfectly fine, but they said in order to do that, they needed to do some maintenance on the heater which I agreed to. It was $240 and they said that we needed to change the filter, and I questioned the technician on multiple times, "Isnt that inclusive of the $240 maintenance fee?" And he just wouldnt answer me, so before he left, I called his office and asked them the same question and they said that it was not part of the routine maintenance. And I said, "Okay, well, Ill let American Home Shield know that I think its ridiculous that the most basic heater maintenance is not being performed as part of that fee."

I placed a claim with American Home Shield on my dishwasher. The claims process was good. The contractor was great, he was on-time and the appointment was made promptly. He was very courteous and professional. After the repair, my dishwasher has been running great, just like new.

It was easier to submit a claim online (the phone took a while when I called a couple of times), so I went online to file my claim. My most recent claim with them was for my garbage disposal. The technician that they sent out to our home did a fine job and it was satisfactory, although it wasn't an A.

My most recent claim with American Home Shield was because I had a problem with my icemaker on my refrigerator. I had a very easy overall experience when submitting a claim. The technicians that have been sent to our home have been wonderful. They came out on time and took care of it. And you could say, very good, my first experience. I would recommend them.

AHS reps that I have spoken to when filing a claim were great. Very helpful and they give me the right people. It was quick and very, very easy to do. Every contractor I’ve ever had or they send out has been outstanding to excellent. They’re really courteous and polite and knew what they were doing. Our most recent claim was for our heating and air conditioning unit and it's been excellent since the repair. I did recommend them to my son-in-law who bought them when they bought a house.

Our most recent claim was when we had our washer fixed. I didn't actually submit a claim, but I do know that the issue was resolved. If I was to talk about American Home Shield with anybody, I'd say they should enroll in their programs. I'm very satisfied with them and their services when needed.

We recommend American Home Shield. Our most recent claim with them was for our water heater and everything went smooth.

My most recent claim with American Home Shield was something to do with plumbing. So far I don't have any problems with the technicians that they send out and I recommend American Home Shield all the time. But the last time I called, the lady from the call center handling their calls hang up in my face because she couldn't hear me well. I kept calling and she kept hanging up, never considering that a lot of their callers are not young and some of them are senior citizens like myself. They'll hang up and I'll call back, then I got a nice lady. That was the only thing.

I filed a claim for my heater to American Home Shield and it was easy. Everybody from them was professional and did a great job.

My last claim filed with AHS was for a plumbing issue. The process of submitting the claim was very easy and I typically call it in. The representatives were very easy to talk to and very friendly. The contractor was a really nice person. He fixed everything so nothing is broken again yet. He did a good job. I've been a customer for like 15 years and I've never had any complaints with AHS yet.

I submitted a claim to American Home Shield for the heating unit of my AC system. I went online, clicked on a couple of buttons, and that was it. Once you click "Start your claim", they have the service team call you within 24 hours to schedule the time. You don't have to do the online thing, then call them, and they say who's coming. The contractors are great because they'll call you and ask you when you want them to come. If it's something urgent, they'll come soon.

The recent claim I had with American Home Shield was my smoke detector. I couldn’t file it online because I was at work so I had to it over the phone. After being on hold for a long time, finally somebody came in and took my claim. They told me that one contractor would call to set up the appointment, which they did. I asked the contractor specifically to put it as a rush request because the smoke detector had been beeping for a week and it’s driving me nuts. I could reset and shut it down for a couple of hours and that’s it. And I haven’t been able to sleep as I kept on doing that. Then they said the earliest they could give me was Wednesday morning, from 8:30-11:30 window period.

I had a plumbing problem and it was resolved in a very short time. Filing a claim was a little difficult because now it's all automated and I prefer speaking to a live person, but it all worked out. Every contractor that I've ever used were absolutely great with the exception of one. That was the very first when I used AHS but the problem was solved really quick. It had nothing to do with American Home Shield but with the contractor that came out.

We currently have a claim with American Home Shield, it’s our AC that has an issue. Submitting a claim was easy. Since it’s a home warranty company, they don’t get in a hurry for anything but they care of it. They’ve been good.

Last year I had a problem with my heating unit. It needed a part that could be purchased downtown in Charlotte, but apparently American Home Shield had an arrangement with a their own distributor so I had to wait two weeks without heat. I complained to an AHS supervisor and was told that there was nothing AHS could do, other than pay for a space heater (under a $100), if I wanted to purchase one. Our house is over 3000 square feet. I explained this, but to no avail.

I'm frustrated with American Home Shield because some of their agents were very rude. My claim with them regarding my faucet and sink has not yet been resolved and the lady I talked to this morning told me they cancelled my claim but I did not request for cancellation. They do not communicate very well and they insisted that if another contractor will come, I'll pay another fee but the company told me before that if it's the same issue then we don't have to pay additional. We already paid for this since the first time they came. And they were not attentive to our claim. The last guy who came told me the sink was leaking instead of the faucet. So he recommended us to use a clear glue to put around the sink. After we did that, the sink is no longer leaking. But the problem is the faucet which is loose and causing the leak.

I called American Home Shield because I had a plumbing problem, and a plumbing company came out in a day or two after I made the phone call. The contractor they sent was very polite. He told me that it was a team community problem with the backup and the drainage system for the city, so I really didn't have to do anything. I still had to pay the $100 service fee which was in the contract, so I had to bite the bullet on that, but I was pleased with the overall service. They're on top of their game, and I'd definitely recommend them.

I had an indicator light on my stove that kept on saying that there was a burner on when there wasn't. I called American Home Shield. I live in a small town and there's not much choice on who they send out. I've had other service calls before so out of the three people that they had available to do the service, two of them I'd already experienced negative stuff with, option number three was Mr. Appliance of Yuma. They were great! They came out, put a part in and fixed it right then and there. I didn't have to wait. But then about three weeks later, it came on again and did the same thing. Called it in the second time, Mr. Appliance came out and fixed it again. It was some little wire that got loose. It's functioning great now.

I have an older house so I have to use American Home Shield a lot. I've got a current claim with AHS that is in the process of being done and then one that had recently gotten finished. They're very good as far as it goes though I'm a little concerned about the one that's coming up because they have to replace my double oven that's broken and they can't find the parts to fix it. So they have to replace it. Once they have found something to replace it, it doesn't fit where the other one goes. And they're supposed to install it. It's pretty minor what has to be done, but they should do 100% of the job.

My wife made a claim 2 weeks ago. American Home Shield refused because it was a garage door motor that wasn’t working. I took off the cover to see if there’s a reset switch or anything. And because I took off the cover, they said they would not cover the claim. The technician did nothing except come out to the house, said: “Oh, you took the cover off. Therefore, it’s not covered.” He charges me $350 for a new motor, which included the installation. If I’d have called him direct, it would only cost me $350. But yet, American Shield went ahead and took my hundred dollars also. I wouldn’t mind if the guy came out and said it’s not covered and tell me what it cost to buy and install a new one and I had to pay them. But to charge me the hundred-dollar premium, I think was just a little bit cheap on their part. They double-dipped on me. I’m very unhappy.

American Home Shield is very reliable, good and cost effective. The recent claim I did has to do with the garage door opener in my house and the service was great. I’ve been using them for 20 years and I just had one bad experience. It was with my air conditioning. Repair guys were going to be at my house before I was going to be there and they weren’t going to wait for five minutes, so the whole thing was cancelled. I called American Home Shield to rebook somebody else and they gave me the same guys again. I said I don’t want them again. Then I threatened to leave American Home Shield and said "I’m not going to do business with you" and they said fine. I couldn’t believe it. But majority of my experience with them has been very good.

My most recent claim with American Home Shield was for a pipe leak. Submitting a claim was very easy. The contractor was great. He had to come by twice because the first time, he took a look and took care of the problem, but he had to order parts. He came back again. It was the same individual, Jim, good guy. No problem at all. The performance since the repairs was great.

I've always had good experiences with AHS. I've used them around three times now, three years in a row. They're always prompt, polite, and their contractors always show up, call beforehand, and identify themselves. Furthermore, they get the job done quickly, so I feel like I'm getting value for money. They're really great to work with, and in this day and age, it's rare to actually get customer service.

I had a really good experience with American Home Shield. They're always courteous, professional and I have no problem with them sending somebody out. I'm more than satisfied and I would recommend them.

We got good service right away from American Home Shield. Everything's good. Our overall experience with them so far has been positive.

My most recent claim with AHS was for my central air conditioner unit. I called, asked for service and they set it up so it was easy. After the repair, the AC has been working good. Overall, I love AHS. They do a good job of taking care of everything and getting things fixed when you have a claim.

Contractor showed up on time and was polite & friendly. Repair took a little time, but repairman explained problem and was thorough with explanation.

American Home Shield is great. We are new customers to them and had them out to take care of some problems. They were fantastic and got the job done. There was a big storm here and a lot of our electrical sockets went out. American Home Shield had to call an electrician and he was out here the next day. He was friendly and he knew what he was doing. He was quick and did a great job. I'd love to have him come back again if we have any problems.

It has taken a month to finally get someone to take care of the hot water heater and when the company showed up they were the most unprofessional people I have ever dealt with. We were given a price of 1103.00 for our part when another reputable company can do a quality job for the same price! When American Mechanical & Plumbing showed up they refused to install because it had not been paid for, and I spoke with Sarah and confirmed that she would call for payment once they were finished. American Home Shield said I would have to get someone on my own.

The contractor that they sent for our last claim was very nice and efficient. He did the job. I actually recommended American Home Shield to my friend.

I had a great experience with American Home Shield. It went very smooth and perfect, and I would recommend them.

My experience on submitting a claim with American Home Shield was fine. The contractor came and we thought that it was fixed. The air conditioner was leaking and there was a clog in the pipe which he cleared. He taught us how to clear the pipe and he left. Within 24 hours, it started leaking again and we called them but they never showed up. I wouldn't use them again. It's the first time that's ever happened with a vendor with American Home Shield. We ended up remedying it ourselves.

We're insured with American Home Shield on multiple properties. Our most recent claim with them was with the dishwasher on our own home. At first we weren't sure where the water was coming from so it was a plumbing issue we've got and then the plumber came through American Home Shield. The plumber said, "No, it's not through plumbing. It's the unit itself." So we got another copay, which is very good. They're very nice and fair, and they determined the dishwasher is not repairable and the tank is burned out. So they retired it.

I had a washer problem so I submitted a claim to AHS. I typically call in and the representative I spoke to was just super. The contractor they sent was very knowledgeable and good. The person that came out from Stuarts advised me that I might want to call my insurance company to get some of the damage that the leak caused and they’re trying to get retribution from the manufacturer. So far, the performance after the repair has been great.

AHS has helped us twice now in the past 3 years with our pool equipment issues. The repairs cost us $100 each time but could have cost us $300-400 so yes! Definitely saved us money. The first contractor was timely for the initial repair, but was not responsive on calls back to him after the visit. We had requested and received a different contractor on the second visit.

Submitting a claim to American Home Shield was very easy. Their contractor called Monday morning and said, "I'll be there in 15 minutes." When he got here, he told me that the outside faucet that comes into the house wasn't covered by AHS, and I'm a little disappointed on that. But he fixed the dripping faucet very quickly. Since the repair, it has been shut off and works perfect.

American Home Shield does a great job and I've never been dissatisfied with their service. They've replaced the burner on my stove and my garbage disposal, and they've worked on my pool. They've always been super good in everything. I had to call them recently for an electrical problem and their contractor came out and fixed it. I've recommended American Home Shield to a lot of people. They'd be crazy if they don't have home coverage.

Everything has been fine with American Home Shield. They've always fixed everything and the vendors that they sent have always done their job on time. I've never had anything out of the ordinary.

I had to get a water heater replaced so I filed a claim with AHS. It's very easy. I went online and all I had to do was click the item that needed fixed and then I got an email with the name of the contractor, their phone number and everything. Then I contacted the contractor right away and it took most of the day before they got back with me. But we set up a time for them to come out. The contractors came and looked at the water heater and determined it needed to be replaced and informed us that they had to submit the information to American Home Shield and then go from there. They said they would need to get a new water heater from the distributor since it was still under warranty. It took a few days before they put the new one in. Very efficient service.

I asked for the AC repair but just realized it was all gimmick. They said AC had pre-existing condition and asked for tons of money. Another gimmick insurance company. I cancelled their service right away. I will try to find another decent company. STAY AWAY FROM THIS COMPANY!!!

I submitted an online claim with American Home Shield for a leak in my kitchen faucet. The contractor came by the same day to see what needs to be done and they sent somebody else the next day. They did a good job and it was quick.

I had a garbage disposal that didn't work and I had to call American Home Shield to come out to take a look. I placed the claim and within the same day I got a call from the local vendor who made an appointment to come out. They came out within 24 hours, diagnosed the problem, replaced the garbage disposal and charged me the service fee. American Home Shield has been very accommodating.

A light switch and fixture in my home were malfunctioning so I called American Home Shield and had an electrician come and fix those. Submitting the claim took about a few minutes, so it was very quick and easy. The electrician did a good job and everything was resolved. It's all working great.

It was fast and easy to submit a claim online to American Home Shield. My most recent claim was for an air conditioning repair. They responded online and then a guy called me and set up the claim very quickly. The contractor who came to our home cleaned out the system to find the problem and what had happened, ordered the parts, and was out. He was good, efficient, fast, and polite. The AC's performance since the repair has been awesome.

They've been over billing me for over a year. I spent more than 3 hours yesterday trying to get help. When I finally got through she told me I had to prove it. She gave me a fax number which I spent over 5 hours trying to fax, it never went through. Not even at 6:17 am. Right? You all better check your accounts. I have 3 different amount on my bank twice a month back to January, need to check 2014 now. Hopefully I'll hear from someone eventually.

We've had a good experience with Home Shield. We have two homes and we've been with them for several years. We had a good response from them. We've done our microwave, our dishwasher, and several minor things but we had no complaints with American Home Shield at all. They've been very responsive even though we live in New Mexico. We've had a good response with our property manager when we've had to deal with American Home Shield in our home in California. The contractors usually come and do their job and explain what they're doing. They usually call back and verify what has to be done in the Home Shield office. They explained everything to us and then when we get finished we pay our $75 fee. It's a clean operation.

I had an excellent experience with American Home Shield. Last time, they worked on my water leak. Their representative called and scheduled an appointment and the contractor they notified came and did what they had to do. I would recommend them to other people.

The people at American Home Shield are pretty decent. Our most recent claim was the washing machine. And they came out, diagnosed it and found out that it's just the belt. Replaced the belt and we haven't any problems. I would say that submitting a claim is about a 5 on a scale of 1 to 10 because I think they tried to get Sears to come out and that didn't work out. Then, I had to get another person to come out and it's all that came out. So I'd recommend them on that because of the fact that it needs to take a little bit of time. The performance for the repair was excellent. The guy is cordial, he came out, he is very courteous and did an excellent job. It didn't take him any time.

I sent a claim to American Home Shield yesterday but I don't know the status yet. But before that, I had another claim and that is fixed. One time, however, I had a problem with the water regulator and in the beginning, some customer service rep did not exactly understand but the contractor who fixed my water pressure regulator is very good. He understood right away. So sometimes someone from the customer service does not exactly understand the situation, but I am okay with the overall experience, it is good. I am happy with the whole process. Whatever repair they've done is working good. I have recommended them to my friends a couple of times already.

I had a problem with our water pool heater so I filed a claim to American Home Shield. It was easy and the contractor that they sent was very professional. It only took him a few minutes to do his work. It's outstanding. He tested it after the repair and when I took it into the water, it was getting warm so it's working.

American Home Shield did recently my refrigerator. It was accumulating water and the guy ordered the part, replaced it and I'm happy with it. I submitted the claim online and everything was perfect. The guy came the next day. He was very courteous and knew what he was doing. The refrigerator is working fine now.

My overall experience with American Home Shield went good. The response was quick and the rep had taken care of three different problems for me now. Everything has been resolved satisfactorily.

The most recent claim with American Home Shield was when I had the grit pans changed out in the heater upstairs in the attic. When I went online and submitted the claim, they called me back the same day and arranged for somebody to come within two days. It was pretty quick. They came out and checked it. The only thing that bothers me is I always try to tell them what the problem is so maybe they can save a trip 60 miles down the road and nobody ever wants to listen to me. They want to send somebody and then come back and check, then do take care of the problem. But they took care of it just fine.

We had a problem with the toilet and American Home Shield took care of it. It was lovely, the gentleman was nice as could be, explained things as he went along because we tried to stand there and watch. He talked to us, not at us and that always is a nice feature when people do that. Submitting the claim was a smooth process and we recommend American Home Shield all the time.

The spring on our garage door broke, so I submitted a claim to American Home Shield. The company that was assigned called us the same day, and they were out the next day. A very pleasant young man had it fixed in a short time, and I cannot believe how fast it was done. It was excellent. I'd recommend them.

I'm very happy with American Home Shield. They can send somebody really fast and they did a really good job. I submitted the claim online and it was an excellent way to have a fast service. The contractor that they sent was very nice and very polite. He explained everything very well and I'm very happy with the service I got. That's why I would definitely recommend AHS.

American Home Shield did my hot water heater recently. The contractor that came took care of everything and it was done well. There wasn't any problem submitting the claim with AHS. The only problem I had is that it always costs me a lot more to get something replaced because what they replaced it with is not what I wanted. It's always a lower-priced item so then it's cost me more to replace it with a standard item. I've been with AHS for 10 years but it appears that in the last year they have gotten a little bit better. Some of the claims have been really bad but some of them like this recent one, although it cost me a lot of money to get a good piece of equipment in the house, the service was good. Most of the time when I had them is because I have a rental property and I need something like that for emergencies.

I had a claim with American Home Shield about my air condition. The service was excellent. But I had a claim before that that gave me problems. I had a trouble with my water heater. The guy came and they had someone come in and install another one. When he installed the hot water heater I knew that I got to pay a service charge, and he charged me $280. The technician's money was supposed to be in there because he said he was charging me for some part and it was a new heater now. He never sent the $75 to the company and they were billing me so I have to pay that over. He claimed he forgot to charge me for the service charge but he was lying because I paid him that. I sent the company the receipt but I never heard no more from them. Other than that, my last claim was all right since the repair. It's been good. It didn't give me any problems. The air condition people were excellent. I'm satisfied with American Home Shield.

Repaired garage door opener.

I had to have an electrician come and fix my ceiling fan and light. The guy AHS sent out was right on time, answered all my questions and showed me what was wrong and fixed it. He was very professional and nice. The performance has been perfect since the repair. I always have a positive experience with American Home Shield when I call and ask for a service person. They’re very quick to respond and schedule. I have recommended them to somebody very recently.

The contractor came out and replaced our water heater because it was leaking and breaking. Submitting the claim was perfect. We call and the contractor came a day or two later, and then made an appointment, and he came right when he was supposed to. He's very nice and he did a really good job. The performance since the repair is fine. He set it at a good temperature and we're just thrilled to death because we had to pay the 75 plus a couple of another hundred dollars or so, but that's still cheap. We are very happy with this insurance. I'd recommend American Home Shield to anybody.

The contractor was very timely and diagnosed the problem quickly. Ordering the service on-line was extremely easy.

My most recent claim is for the hot water tank and submitting the claim was very easy. The American Home Shield representative was very nice, helpful and informative. The contractor that came to our home was the same and he's just very good to work with. It's been fantastic since the repair. I'd recommend American Home Shield.

We've definitely had only positive experiences with American Home Shield. I've been very impressed with how quickly we were able to schedule appointments when we needed repairs done. We have AHS for two of our properties and we've already filed three requests for completely different items and systems. All three were repaired very quickly and all the contractors that they used did a great job. So, we're very happy with them.

I didn't think much of the first plumber they sent out but then again the next time they sent one out it was okay. Overall, I had a good experience with AHS.

We called American Home Shield to fix the washing machine and their service was awesome, we're happy with it. My wife told me that everything ran smoothly when she called to submit the claim. They checked the person that Sears sent and they had all the machines replaced a part. They did it the first day and the person who fixed it was nice. Everything is fine and I'm pleased with the service.

I have a side-by-side freezer refrigerator. The ice maker was operating okay but the part on the door where the ice from the reservoir down to the dispenser had a quip in the flap. That allowed moisture to seep in and form thick frost. It clogged it up and I couldn't get any ice out. I contacted American Home Shield and in a short while, I got a call from the person that was assigned to repair it. He made an appointment and he was right on time.

So far, we're happy with American Home Shield. The most recent claim we filed was about a month ago on the air conditioner. We were very satisfied with the service that was sent to my home.

We had two claims with American Home Shield around the same time, and I've been talking to customer service by phone. We set up the plumber for the leaking master shower then I called back with the second claim because our kitchen sink fell in, and I was informed that the plumbing would be covered but not the sink. I ended up calling back a third time because when I was researching online trying to find someone to help with the kitchen sink, I found that the plumbing company that they had signed to come for the shower was badly rated. I called back to express my concern and they said, "It doesn't matter what other people say. These people are contracted with them and that's who you're going to get."

Always great customer service. Contractor showed up when scheduled. Issues were corrected immediately. Best home warranty in the business!!

I was pleased with American Home Shield. It all went very smoothly and timely. They did recently our swimming pool equipment – the pump went out. Submitting the claim was easy. Sometimes it takes a few days to hear from the contractor through AHS but on this instance, I got contacted the next day. Then they took care of it and it has been good so far. The contractor was great and would probably hire them if we needed some other work done. It was a good experience.

The first time that we used American Home Shield was wonderful. They sent an air conditioning company and the guy who came was outstanding. The service was very professional. It was on time, if not even earlier. He resolved the problem very quickly and it was a pleasure dealing with him. For the second one however, we cancelled it because we resolved the problem ourselves. I recommended them to friends.

The toilet was stuck up so I submitted a claim with American Home Shield. I called and told them what the problem was, they put me on hold for just a couple of minutes to get someone to come out here, and they came back in the line with the phone number of the service representative. They told me that the service representative would call me within 24 hours to make an appointment, which they did. The contractors did a great job, and the performance of the toilet has been good since the repair. I have had several claims with AHS and all of them had been remedied. I'm very satisfied with the phone and service representatives - they did a good job.

I recently submitted a claim with AHS for a swimming pool and it is the first time that I've ever had a problem. The company that they sent out was horrible. Their office and customer service was awful. Something else happened to the pool and I had to get another company. American Home Shield and I didn't get along on this one because I requested a particular company that I knew was a service provider. Long story short, they sent JT Ultimate Pools, the company I originally wanted, and the pool was fixed with one visit. They were awesome. The guy explained so much to us and even told us how to take care of the pool better. He was wonderful, so I had no complaints with that company. Everything else has been good. Now, the pool is great! I love American Home Shield.

Overall experience with American Home Shield is very good. The first group that came weren't too informative. They just took the stuff and didn't let me know that they were sending an order in. But the last one was very informative and very helpful. He came out and did all the work.

We love American Home Shield. My husband submitted a claim online and it was very easy. We've never had issues or bad experiences with any of the contractors. We got our money's worth big time for the first year when we bought our home 2 years ago because it was really old and it had a lot of issues.

We have a good record with American Home Shield. They always do well. My most recent claim with them was for the air conditioner. When submitting the claim, their staff was very cordial. They got a hold of someone that would be in touch with us by the next day. The company called us, let us know what time and when they'd be able to come out, and got here on time. The contractor that was sent was very professional and got the job done right.

Everything has been terrific. They have responded to every service request I had made with competent people. They did have to come back on my stove, but that was because they had to order a part. The technicians they've sent out have all been very nice, friendly and competent. I have had a very good experience with American Home Shield, and I would recommend them.

I had a claim with American Home Shield for plumbing and it's been a very easy process. I did it all online and got a call from the contractor right away. They scheduled my appointment which was within a couple of days. The two gentlemen who came were very professional and courteous. They answered my questions and they were in and out of there within an hour. Everything went perfect, so it was a great experience with them.

Our most recent claim with AHS with our plumbing was fine. The only problem was that the person that took the order didn't write down what I said the problem was correctly but when the service technician came out to resolve it, that was very satisfactory.

The most recent claim I had with American Home Shield was for a hot water heater that continues to go south. Submitting the claim is easy. Everybody's been nothing but nice, professional, responsive and listen to me complain for a little bit and then get on to fix the problem. So I got no issues with anybody that I've spoken with. I've had the same gentleman out twice and it'll probably be the same guy that comes out here tomorrow. He's thorough, he leaves no stone unturned. He's done everything possible to bring the hot water heater situation to resolution. Unfortunately, it's still not working correctly but no fault of his own. He's done everything he can. But the guy is always really respectful of our house, professional, nice, conversational and cracks a joke once in a bit. We like seeing him although we'd rather not but if we do, better it be somebody like him.

My disposal stopped working. I had gone to American Home Shield and they brought out a plumber. The plumber came and said, "It's not a plumbing problem. It's an electrical problem." He never opened it up and did anything. The electrician then was called through the company. The electrician came out and said, "Well, it was the vibration. It was at the bottom of the disposal, the wires had just come loose from vibration." He rewired it and it worked. The reason that I called in the first place was because there was liquid on the floor in the cabinet under the disposal, a considerable amount at the time. That's what caused the original call to the plumber. After the electrician left, I couldn't get it to drip anymore, so I called anyway. The plumbing company said, "Just watch it for a little bit."

My wife called American Home Shield to submit claims for a washing machine, a dishwasher, a stove, and a microwave. The guy from the appliance repair was very helpful and knowledgeable. He was very friendly and easy to get along with. He did what he said he was going to do. He was very professional, I'd get him again if I had to.

There was a water leak in the bathroom so I submitted a claim to AHS. That was easy. As for the contractor they sent, the interaction I had with them was was fine but I didn't like the resolution too much. Unfortunately, the situation has not been fixed and I still have a leak. Despite that, I'm still fine with American Home Shield and I'd recommend them to a lot of friends.

It was regarding one of my toilets and my sink that I submitted claims to American Hoem Shield, and that was an easy process. The toilet sounded like it was flushing every 15 minutes. The handle or something must have broke that I couldn't flush it at all. As for the sink, it was clogged, I saw a soap went down. The man who came did a great job. Everything went well and I have no complaints. He was also informative and polite. In total, everything was great with AHS. I'm satisfied with the work they did.

The most recent claim I had with American Home Shield was regarding my kitchen sink that was stopped up. I did it over the computer. They have choices and none of them really said exactly what was wrong. I didn't know if it was my dishwasher or if the sink was clogged or both. I couldn't put in both claims because it wouldn't let me do that. So I just went with the plumber and got the sink unplugged and that was better. The contractor they sent was really nice, really good. He was very thorough and fixed things. Since the repair, I think I may have to have somebody come out in another month if my sink doesn't start acting better. I don't know if it's something I'm doing or the garbage disposal is not working right or what, but it's still draining now. We tested it when he was here but something else must be going on. I haven't been here long enough to have somebody come out and do it again. Nevertheless, I've recommended them.

Our experience with American Home Shield is usually very good. They've been terrific and everybody's been great. Recently, the tenants at my house thought there was a leak in the ceiling of the bathroom. It turned out that the shower head sprang into the ceiling. The contractor called and said, "Well, I got good news and bad news. Bad news is you still have the service charge and the good news is there is no leak coming through the ceiling." That's what we got for $75. I made the repair instead. I bought a new shower head on because I'm going to complain if the shower heads are replaced by the company. I've had that happen before and I replaced them. The shower heads that are allowed are pieces of junk so they should be upgraded.

There was a hose in our furnace that was going bad so I submitted a claim to American Home Shield in their website. That was easy. They were able to fix the problem so that was great. It was quick too. On top of that, the contractors were courteous and did a nice clean work.

After the repair of our garage door opener was done by the contractor sent by AHS, it been very good. It was very easy submitting the claim and the contractor was out the next day. He was very friendly, explained to me exactly what the problem was and what he was going to do to fix it. So basically, AHS has always been very good at getting what I needed to be done accomplished.

I love American Home Shield! I called them before because I had a broken pipe out on my water heater. Their representative was excellent. She set up the appointment, told me that she had somebody contact me and the next day she called to find out if they had called me and I said, "Oh yeah.They set up an appointment." So she did her follow through. The plumber came out, fixed it and was gone in 15 minutes. I was happy as can be. I never had any problem since then. When I called for service, American Home Shield usually send me a good contractor and the job gets done. My overall experience with them is very good.

When I submitted the claim for the garbage disposal, the representatives at American Home Shield were very receptive. The process was very efficient. They told me exactly what needed to be done and they did it. Jacob's Plumbing came to the house and replaced the garbage disposal. The technician knew his stuff and did an excellent job. I was very pleased.

I had a garage door repaired that wasn't working correctly. I submitted a claim with AHS easily. The contractor that was sent to our home was great and fixed it right up. He knew what it was, and a few minutes he was done and gone.

The most recent time we used American Home Shield was for our garbage disposal and everything went very well. It was very easy submitting the claim online. It was an item that was covered so it was on the list. I just had to click the list and hit submit. It wasn't a problem at all. AHS sent people from Clearflow who came early. They told me they'd come between 12 noon and 5 pm, but they told me around 11 o'clock that they were on their way. I wasn't at home that time and I had to stop what I was doing and get home. I was a little inconvenienced, but that wasn't much of a problem. They were prompt, courteous and they got straight to the business. They knew what they were doing and had the garbage disposal replaced in half an hour. They were in and out very quickly, which was good.

We had an air condition issue. We went online and got the number. I called that night, and everything through the automated system was really efficient. I've used it twice and within five minutes, the company called me right back and they were actually willing to come out at 9:30 in the evening, so I was very pleased with the company as well. As far as with their customer service rep, I haven't had any contact with them short of renewing it this past year. He was most helpful, gave me exactly what I needed and took off what I did not need and the price became much more affordable because I was actually considering canceling it. We got to where I needed to be and I was very happy about that. Everything was taken care of. There was no problem and no hassle.

The Freon leaked out in my air conditioner so I filed a claim online to American Home Shield. They sent a contractor who we already had before. He's good, prompt, fast and has always done a good job every time he's been out. Since his repair, the AC's been working and everything's fine.

About 2 years ago I had AHS come out for my pool heater not working. The control board had shorted out and the serviceman replaced it. I was happy. Fast forward to today--pool heater not working. Service man came out and said control board was shorted out. AHS refused to repair it this time blaming insects for the failure. They said they do not cover damage caused by insects. Have had a plumbing problem with a toilet that needed a new flange on it and they would not cover that because it rusted. They just try everything they can to not give you proper service. I have cancelled my contract with them. You are better off saving the money you would spend on the contract and apply to needed repairs. You will definitely come out ahead. Clark Howard who has a consumer radio and internet program says that home warranty products are not good. Wish I had listened to him.

Submitting the claim for my garage door with American Home Shield went smoothly. Calling and speaking with their representatives was good. The contractor's service was also good except that he couldn't come out right away. Everything has been working fine since the repair.

My heat pump problem was resolved in a timely fashion after the problem was correctly diagnosed.

It was not a problem when I submitted a claim to American Home Shield for the hot water tank. The man who came was excellent. He explained what he was doing and pointed out what the problem was. After the repair, the tank's been working normally. On the whole, I've had no problems with AHS. When I call them to respond to a claim, it's been fine.

We didn't have any problems with the claim we submitted to AHS regarding our air conditioning system. We called the office in Little Rock and it was fine. It went through fast. One time we caught a representative, and on another instance it was an automated one. I'm not sure why but it was nonetheless easier than I thought to put the claim and information in. On the two occasions that AHS had to send technicians out, same guys have come. They're knowledgeable and professional. It didn't take long for them to get a system fixed. It was cool that they had parts on hand too. Since their repairs, it's been fine.

I submitted my recent claim for my oven and range hood with American Home Shield, and the experience is always easy especially when doing the claim online since it takes two seconds. Also, when I have to call them, it only takes a couple of minutes. The contractor they sent was very nice and professional. He hasn’t been my favorite of all of them since I have a couple of contractors that I’ve gotten very fond of, but he was wonderful for what he did.

I've liked American Home Shield through the years. My most recent claim was for a leaky pipe. They fixed the pipe almost immediately and I was satisfied. Except when we came back from a vacation, there was water in the floor again. I thought it was the same thing so I called them back. They said, "No. It's not the same thing. It's something else." And the "something else" apparently wasn't covered by the contract. So far, it hasn't been fixed, because I said, "If I get it fixed with you, how much is it gonna cost?" They haven't given me the estimate yet and they had to check on the part. But other than that, the workmanship on my most recent repair was fine. Overall, I am satisfied with AHS that's why I keep giving them my money every year. I don’t think they’ve ever steered me wrong.

Submitting a claim for my plumbing issue that had to do with the garbage disposal was a great experience, and I’m very satisfied. I talked to the contractor and he came in. He looked at the problem, saw a way to solve it, and he did. I'd definitely recommend American Home Shield.

I made a request with American Home Shield to clear a clogged line from my heat pump, air-conditioner. But the process of submitting a claim has changed. Before, I could tell AHS more about the problem and the model of the unit that I have. That's not there anymore. When I tried to log in to report it, American Home Shield said I had to re-register my address and everything else because of their new website. They found my file but that was strange I had to go through all that. The contractor was excellent, very thorough, and explained everything that he did. They came at a very timely basis so it was a very positive experience.

Submitting my claim online with American Home Shield for our AC unit was an extremely easy process, however, the contractor they sent out was extremely poor, and I don’t like him one bit. He did what he was supposed to do, but he was very rude. He did apologize at the end, but he was a very difficult personality to work with, and I definitely don’t want to use him again.

We only had one claim with American Home Shield and it had to do with a problem with our garage door. We got same day service from the time we submitted the claim and got our problem solved. The contractor sent couldn’t be better. I'm satisfied with AHS service but I think it's overpriced.

My experience with American Home Shield is fine. I would recommend them to a friend.

My most recent claim with American Home Shield was with the ceiling fan and the smoke alarms. I had them both within two weeks. My husband submitted the claim and it was so easy. The contractor was very helpful, informative and explained what he was doing. If I ask questions, he was very patient with me because I tend to ask a lot of questions about things. He was really nice. Everything is working great since the repair. American Home Shield is very pleasant and easy, and I'm always very happy with their service.

We had three claims with American Home Shield at the same time. The submission process was very easy. Also the contractor and his helper were fabulous, very courteous. They took pictures because I was not going up into the attic, so they understood that. They showed me what needed to be attended to. They said that they would highly suggest using a switch because we almost had serious damage to the house. Overall, I'm a very satisfied customer with American Home Shield and with Airtronics.