American Home Shield Reviews

I usually file my claim with American Home Shield over the phone. Their reps were all very wonderful, courteous and took care of us. Recently, I had a problem with my dishwasher, and the claims process was very smooth. The contractor called and everything was done and completed in a timely manner. I've been using American Home Shield since the 80s and I would never recommend anybody else for my clients. Most of my clients over the years have purchased AHS except for two, and they regretted it. AHS is the best company out there. The contractors are awesome except for one. I have a client and their heater went out. The contractor who did the work was not kind to them at all. It was a bad experience. Other than that, all the other contractors were wonderful.

The AC didn't work so we called American Home Shield. At first, submitting a claim seems like an easy process. You submit a claim, you call them three times, and then they tell you everything is covered except what you have a problem with. I have rentals and a lot of houses with AHS. At the end of the day, it takes about a month to get anything resolved and I always have to pay a huge out-of-pocket close to $1,300 to repair the damage because AHS is not going to pay for everything. It's never a smooth and easy process to get anything fixed through them.

I've had some plumbing issues and AHS keep selecting one particular local vendor that rips people off. So I have to sometimes ask them to send someone else other than these people. When my air conditioner broke, they told me that I was going to have to replace both my heating and cooling unit because there was no room for an inside condenser. They said that it wasn't covered by the warranty and wanted to charge me an additional $1100.

I did over-the-phone claim submission and it was easy. The American Home Shield rep and the contractor were both very nice. The rep sent the electrician out who called me and told me about what the problem was. I've had them before for the same problem. I had too much voltage coming into my home and I have 120-volt bulbs. I called the utility company and they described the same thing, which I never had heard of before. Usually, a home has 120 voltage coming in to their home or less. They told me they couldn’t do anything about it, that I had to purchase the 130-volt bulbs which are not available in many stores. I'm not satisfied with the result, but American Home has been very good. I would recommend them to anybody else.

I’ve had good and bad experiences with American Home Shield. It was an excellent experience when I had a washer dryer issue. They did a great job fixing it, the service was fairly prompt, the value was really good, and I was super happy. Then I had a sewer backing up and I wanted somebody to come out quickly and it was crappy. I finally ended up fixing the problem myself. If it’s something that needs urgent attention, they're not helpful, and if it’s something that you can wait for somebody to come out, then it's great.

So far I am having the same issue with my AC unit. Each time a repair person is sent out (outside of 60 days), another $125.00 fee is charged. They have already come out at least 5 times within one year. Each time, there is a patch repair job and a fee, the last fee being over $700. With the amount of money we have paid in monthly fees, technician fees, Freon fees, and miscellaneous charges, we have already invested $$$. Not to mention how long we go without AC in the mid summer in Atlanta where it often gets in the triple digits. I have called American Home Shield and they have confirmed with me that they will continue to do "repairs" only. They said I will have to continue to call them within the 60 day window for another repair job to avoid paying another service charge. This is a ripoff; this is not how they explained it when I purchased the service.

My water heater is broken. I submit the request on Saturday. Today is Thursday is still leaking water. I called two times every day to know when is going to be fixed. I get and plumbing company to check the water heater - they wanted to do upgrades. My house is 2004. All lines are perfect but they wanted to do extra business charging extra money for things my house do not need. Actually $375 dollars. I called the American Home Shield and they do not care about my concern. Why pay for home insurance when they told me they work under their own standards meaning on getting water heater that do not fit my house, and I have to pay for the repairs to fit my house. This is unacceptable. I will get this to the court. I get pictures. But the worse is I'm a real estate agent and I was doing referrals to my clients. What a big mistake. How can I refer a company with that poor quality on parts and on service.

The walls in our washing machine on the wall broke recently so I filed a claim to AHS. I normally submit claims online and the contractors that they send out are always nice, friendly and professional.

American Home Shield is a waste of time and money. I strongly suggest not buying their services. I took off work expecting to have services rendered in a timely manner, only to be put off for a day or so. This was my first claim with this company after a few years of being a customer. I'm very unsatisfied with the service. DO NOT PURCHASE THIS CONTRACT.

During the summertime, I needed an air conditioning unit compressor so I filed an over the phone claim with American Home Shield. The process was easy and the service was nice. Everything is working fine but they could speed their service up because we had to go for about four days without air conditioning. They say it is what it is though.

I recently cancelled American Home Shield. Number one, my refrigerator was on the process of going out, and it was going to be two days before somebody could get out. Number two, when we finally did get the claim made, it was going to be another week before the serviceman gets out here. By that time, everything in the freezer and refrigerator was ruined. So I went and asked American Home Shield if they would cover the expense if I had to buy a new refrigerator, and they said no because it has to be inspected by a repairman. If he can't get out here for a week, then it was ruined. I had to go out and buy another refrigerator. I wasn't happy with the experience, and I wasn't happy with the customer service person's attitude.

The review is 100% facts with 0 emotion. The manifolds in my pool heater rusted after 30 years. They sent a tech out that said the manifolds were rusted and needed to either be cleaned or replaced. My pool has rust everywhere in it and is not useable due to it. American Home Shield said the heater could still heat the water so technically it still worked. They did not care the pool was not useable due to the rust in the water. The heater makes a crazy sound due to the manifolds being rusty and makes the pressure in the filter go up due to the blockage. So my pool guy said not to use the pool or hot tub until the manifolds get replaced or a new heater gets installed.

I had a problem with my central air conditioning system so I made a request online to American Home Shield and it was very easy. The response from the contractor was immediate and when he came, he sought out the issue, which was eventually resolved. Since the repair, the AC has been as good as new. As long as the air thing goes well, I’d be very happy. I’ve been with American Home Shield for several years and anytime I’ve called, their responses have been very prompt and the problems that existed were fixed. I certainly appreciate this service. As a matter of fact, there are several members of my church that I recommended the service to and they’ve taken advantage of it.

I submitted a claim for our washer. I called American Home Shield and they assigned the vendor. They came, checked the problem, and then fixed it. If they couldn't fix it, they would replace the item.

My latest claim with AHS was for our garbage disposal, and it took 2 minutes of my time once the guy finally got here to have it repaired. That was one of the good experiences except that I had to pay a $75 fee for something I could have done if I had the right size of an Allen wrench. On the whole, my experience with them has been good and I’m satisfied. I usually get a callback within 48 hours and an appointment is set for some point in the future and the contractors generally show up when they’re supposed to. However there has been a couple of things that I’m pretty disappointed about. I had a claim with them for a leaking toilet and they sent some guy out who has no plumbing license to try to solve the problem on three separate occasions, and that was a bad experience.

Submitted a claim online to American Home Shield for my air conditioning and it was very easy. Their service was fabulous. The gentleman called me right the next morning after I've submitted my claim and came out on a Sunday which I thought was fantastic. He corrected the problem in no time so I was able to go right on to church. He also corrected an issue that may have been wrongly installed by a previous technician.

We have loved American Home Shield ever since we purchased our first home in 2007. It was nice to know that there was always someone there when and if you needed them. Had 2 small claims over the course of the last 9 years, all handled beautifully. Then the fridge happened. We reported to them, they assigned a contractor, contractor turned out to be incompetent, got my fridge mixed up with someone else's fridge, gave them my part then informed me they would have to reorder mine. My fridge had been overheating to the point that it was cooking the food in the fridge. It took over a month for the contractor to come with the wrong part, at which time we were using a neighbors fridge.

I bought a 4 unit place about a year ago, been a busy year, and used the service I'm paying for a few times. After a year they more than doubled the fees to renew the service. They basically penalized me using the service I'm paying for!!!

We filed a claim with American Home Shield for our heat pump and they fixed it. The pump has been fine since then.

I have an induction motor on my furnace that is making noise which means that it’s going to fail fairly soon, but American Home Shield refused to replace it until it fails. Since it’s the heater, it’s a rather stupid myopic way to look at it. It's going to put me in an untenable position if it goes out before the winter is over.

If you have a single HVAC sending air to multiple floors, beware!!! The air dampers are not covered. If one goes bad, forget about getting your floors close to evenly heated. The real surprise...American Home Shield does not even consider air dampers an essential part of the system!

American Home Shield deceives its customers when describing their services. In middle of January 2016, I contacted American Home Shield for repair services, notifying them that my washing machine no longer worked. On January 27, 2016, American Home Shield sent an unqualified technician to determine what the issue was, and all that the technician was able to discern was that "the transmission was bad." The technician informed me that he would provide American Home Shield his report and I would be contacted by American Home Shield for follow-up steps.

I have had this policy for three years and received a notice in the mail that my account has been under review and my policy will not be renewed. A number was listed for further questions. I called the number and the answer I received was to refer to the letter which said nothing. Very dissatisfied with this company and I know that I deserved better treatment than what I received from American Home Shield.

I went online to submit a claim for our garage door opener, and it went fine. American Home Shield responded. The rep was very good and helpful. The contractor they sent was good, too, and everything was followed through. I had no problems.

I seldom take the time to write a review but sometimes it is so bad you feel obligated to help others out. My experience with American Home Shield has been just that. I called Dec 27th for a service call for a broken range. They came out immediately, were polite and professional but could not fix the problem. The next week, AHS called and said it would take 4-6 to get the parts in for repair. I put it on my calendar to follow up in 8 weeks. When I called back I was given the runaround, promised follow up phone calls that never happen. They are incapable of handling complaints via email to provide any documentation forcing you to deal with their terrible phone support with long wait times and rude knowledgeable staff.

The first time we used AHS didn't go well because of the situation with the house which I'm not dealing with anymore. For our recent claim, we filed for the refrigerator and microwave. Their representative was very helpful as well as the technician. He fixed one part of the refrigerator and surprisingly he had the part needed for the microwave, so he fixed that as well in no time. He took care of 95% of the problem but we're waiting for a part to come in so he can complete the repair on the refrigerator. The microwave, from being totally dead when I called it in, is now working fine.

American Home Shield was great. I had two different claims, one for an air conditioning problem and another for a plumbing problem, all on the same day. I am an AHS customer and a contractor as well. As a contractor, I know how I expect me and my employees present ourselves when we’re working for a few customers. The people they chose to send to our house were excellent. When I submitted the claims, I just called it in and they’ve sent two people out which I’m aware of, and they were really helpful. The performance of the A/C and plumbing was excellent since the repair. I knew I had to pay for two different co-pays because the two claims didn’t have anything to do with one another. I have recommended them to other people.

I am American Home Shield customer for several years. In my experience if something costly involved, they will find the reason to blame the customer and refuse to fix it. My water heater stop working. No hot water. Called the AHS (American Home shield). They assign a plumbing company whose name start with Discount contractor. Plumber came and told us, "Need parts, which will be ordered and the office will contact you." I called their office next day to find out how long it will take to get the part. I been told by plumbing co that American Home Shield will not pay for the part because, listen to this "THERE WAS IMPROPER INSTALLATION." Parts will cost 700 dollars and if you want to buy new one it will cost 1800 dollars.

The first claim I made to American Home Shield had something to do with the refrigerator. It was my tenants who filed the claim online and AHS responded quickly. Since the repair, it's been good. Overall, it was a great experience.

It was a week and a half ago when I filed a claim with American Home Shield for a plumbing leak in my house. I did it over the phone and it was fairly easy. The sales rep was very good. Also, the contractor that was sent and the performance since the repair were very outstanding.

My water heater needed some repair. When I submitted a claim to AHS, the process wasn't difficult. Contractor looked at the water heater and said that there was a leak and it needed to be replaced. They scheduled a day and they brought the heater. The only thing I don't like is that they don't replace the same brand. But service-wise, it's good.

Such a terrible experience working with their unqualified contractors. This is my third day of moving my schedule around to accommodate Air Now of Tampa. The first time they came out they assessed the issue, didn't have the parts. No problem. No one called me to set next appointment so I called them. They came out, spent an hour in my home to realize they had the wrong parts. Rescheduled. Half of my day is gone and they can't get here until two hours after my window. Every time I use one of their contractors, I go through an issue, without fail! Terrible service!!!

We had the dryer come looked at because we're having problems with the control switch. Submitting the claim was okay as the AHS reps over the phone were courteous and friendly but it wasn't as quick as we liked to get the service. Instead of getting it within a week, we had to wait a little while for it to be set up. When the gentleman from A&E showed up, he was thorough in his explanation of everything that needs to be done. It hasn't been repaired yet because he had to order the part and we just got the part in yesterday. Now, we have to call A&E again to come back out to put the new part in. We're just fortunate that we had to bang on it a little while just to get it to work until they came, which was a couple of weeks later. For what we're paying a month and then we still have to pay a co-pay, we should be getting a quicker service.

I spoke with Whitney on 3/7 and she resolved my issue to my satisfaction. I only wished I had been able to talk to Whitney on 3/5 when I was so upset and I would still be an AHS customer today.

Worst experience ever. I have a newer washing machine that needs a new control panel. What AHS does when there is an expensive part that is needed is that they make repair person submit detailed paperwork about part, then they use their own vendors to get the parts at the cheapest price they can. The cheaper price often includes the worst shipping possible. If this means it will take weeks to get the part they don't care as is the case with me. I was told by supervisor Humberto ** after I was first aware that part might take weeks to come in that I could call back and have it expedited at my own expense which I said I would be willing to do.

We had a problem with our refrigerator so I filed a claim with AHS. It's been straightforward and easy since I got their website bookmarked on the computer. The contractor sent was outstanding, experienced, knew his stuff, and did the job quickly. He defrosted the fridge and reset it, and it's working great again. There's a couple of parts associated with the automatic defrost that need to be replaced so we're still in the middle of the process as we wait for the parts. But as of this point, I'd recommend AHS.

I had no problem sending in a claim for the electrical with American Home Shield in January right after the Christmas holidays. I called the 1-800 number that they gave me, the rep took down the information, assigned me a confirmation number, and told me that the contractor would be contacting me in a few days. The contractor contacted me the next day and set up an appointment time. He was very cordial and knowledgeable, and I like him thoroughly. The guy came out on time, and explained to me what the problem was, which was something very simple. He repaired the electrical, and then showed me that everything worked. I wrote him a check and he left. We haven't had any problems at all since the repair.

Poor customer service each time I have had to contact this company. Long wait times on hold and several days to more than a week for any service person to arrive. When they finally diagnosed the problem I had to pay more than $1,000 extra to have the situation fixed. On complaining with American Home Shield their "Customer NO Service department " offered no help whatsoever. I will not be renewing with this company if they cannot get local help to work on common household problems.

I made a claim to American Home Shield for my water faucet and hot water heater. This is my third claim with them and it was all as easy as the first two claims. The contractors they sent were very professional and fast. My overall experience with them has been very good.

I needed to replace 2 of my ceiling fans so I submitted a claim with AHS. The contractor who came out for the ceiling fans was a decent one. He didn’t wrote it up as bad. Then I hired somebody else to put in the new ones so I cashed out. On the other hand, the plumbing people were horrible. They visited to get the toilet fixed and it took me 22 phone calls and 5 different texts from one company. It's awful and crap so my toilet still does not work and I'm going to hire my own plumber to fix it.

Recently, I had a problem with my stove so I filed a claim online with AHS and it was very easy. Working with the contractor they sent was excellent. Being with AHS all in all was great.

I have been very pleased with AHS. Everything has always been handled professionally and in a timely manner.

I've had a contract with AHS for 9 years. My most recent call was for a broken main spring on my garage door opener. I included garage door openers in my contract specifically for this type of problem. The contract states that what is covered is "all components and parts, except door and door track assemblies". The main spring is neither the "door" nor the "door track assembly". It is a separate component that can be purchased separately from the door and replaced. I've had it done before at other houses. This is an expensive component. To exclude it, despite the plain language of the contract, is to effectively gut any value from having the warranty.

I'm 81 years old and I love the security of having American Home Shield. It was my daughter who had used them and recommended that I get it. She loves it because the warranty transfers over to the new home owner when the house is sold. I've been very happy with the three occasions that I've used them in the last several years. I'm not good at using the computer so I submit my claim via telephone. AHS has always been very good in processing my claims and they tell me that somebody's going to telephone back to make the appointment, which they've always done so. They are very courteous and the contractors come out quickly. So far, I've been happy with the contractors that AHS sent out, and had no problems with the things I've had done. My latest claim was for my washing machine because it wouldn't spin. The contractor found out that it was the timer that had an issue. He fixed it and I've had no problem since.

Bought GM appliances through the buyer's program, prices were very good. The installers they recommended were not very good however.

I did an over the phone claim with American Home Shield and their customer service reps were great. I was able to get somebody really fast. A contractor came in and fixed the water heater. Other than the one bad experience that I had about eight years ago, it's been fine. The contractors have all been nice and helpful. AHS handled everything quickly for me.

Responsive and insightful, courteous customer service. She was great! AHS took time to inform me of my options and choices to make a good decision. I didn't expect to receive such service, but my representative offered nothing less! Contractor was helpful also. Overall, proud AHS customer.

We had a faulty pool pump last summer and called AHS for a claim. I submitted the claim online and the process I went through was easy. For most of the contractors sent over the two years we have it, about 50% of them had been good and 50% of them had been bad.

I have only used American Home Shield a couple of times. I had great service every time. The contractors have been very friendly and helpful. I plan on sticking with American Home Shield.

They say that we didn't take care of our water heater so that's why it doesn't work right. The life of a water heater is 10-15 years and ours is 23 years old. We must have done something right. This company makes up excuses to blame you instead of paying for a new item. They pushed us aside with the bathroom exhaust fan too. We used to love them but now they are just money down the drain.

Plumbing contractor sent by AHS was dishonest, told me I needed at least $950 worth of work. He did replace seal at bottom of toilet. Toilet started leaking again within 2 days. Called a private plumber with whom I had dealt for many years. Showed him the estimate of the plumbing company sent by AHS. He said that clearly the problems the other plumbing co. identified did not exist. He was able to replace 2 more parts and repair the toilet for $104. No more leaks. He suggested I contact AHS and describe the unethical practice of the co. they had sent. It took 2 emails on my part before they responded, then they just said they would not send that co. again.

AHS was unable to find a vendor to fix our electrical problem. After a reasonable time, we were given authorization from AHS to obtain our own vendor. All ended well!

The repair man arrived on time, got the problem fixed, was very professional, overall a very good experience!

Contractor arrived on time, and made a quick diagnosis of the machine. Informed me that parts for this machine were obsolete and might be difficult to find. He was very thorough.

The contractor was prompt, efficient, and friendly. While he did have to make a 2nd trip to completely resolve the problem, he came back as promised and completed the repair with a smile.

We have been a satisfied customer for probably 15 years. The last time we called, it was very minor, but a couple of years ago, we had a fire in the heating unit. A very scary experience. The next day, people were here taking care of the situation. They were experienced, did quality work, and had us up and running in just a few days. We can't thank you enough for the good care you take of us. It is nice being a valued customer.

I called American Home Shield to fix the pipes and the contractor that they sent out has been very pleasant, efficient, and knew what they were doing.

I spoke to Customer Service and was very happy when sharing why account needed to be cancelled and explained that my father called months ago to cancel since he was losing his home. Customer service assured me that credit would be issued since American Home Shield charges his AMEX card monthly. Retention Department is LESS than SERVICE orientated. They refused to help me. Even though the home no longer belongs to my father. My father called in May 2015 to cancel, they are saying he only called to inquire HOW to CANCEL. They are now being extremely unreasonable and insisting that I have to contact a lawyer to document that the home was taken over by the government.

I went online and put a claim in for my garage door to American Home Shield. I had to put a description there. Afterwards, they called to make an appointment. The contractor they sent was fair, nice and polite. I haven't had any troubles since the repair. I'd recommend AHS to a friend.

I have noticed my house does not cool down very well and a few bedrooms you cannot feel the a/c coming out of the vents that good. I called AHS because my warranty covers ductwork. Paid the $75 for someone to come out. The first company was awful and unprofessional. I told them to leave. They went and told AHS that the ductwork had been stepped on/crushed and not to cover the repairs. I told AHS to send out a second company for a second opinion. They did at no cost. The 2nd company said "No this wasn't stepped on." The seals are coming apart and we are losing 40-50% of the a/c into the attic. He says this is definitely covered bc I've did this work before for AHS.

I'd recommend AHS as they are responsive to your appliance residential needs. Highly!

I called American Home Shield to cancel an appointment that we had for our dryer because my husband got it working. But, submitting the claim was easy.

Punctual and excellent work! Kudos to American Shield and Reo Mechanical for the excellent work!

We had plumbing problems so we filed a claim to American Home Shield. Then, they came out and got it done. I usually contact their reps only when I'm putting a claim in. But I also call them if something wasn't going right like when one vendor took forever to get the job done. I called to question why it was happening. We also had a problem with a contractor who put in our new electric stove. He was not helpful at all. He just said, "It's wrong." and he left without telling us what was wrong and we had to figure it out ourselves. So I called American Home Shield and told them that a man came in and left without fixing the issue and that he had to come back. The service was awful. Not only AHS but their electrician partner too especially that awful guy. I hope they don't have him anymore.

I am extremely satisfied with the service I have received from AHS. The Customer Service Reps are very professional, prompt, caring and definitely express their concern for your needs. They have taken the time to follow up to make sure my problem has been resolved. The service I request is scheduled immediately. The contractor have been very neat and clean, willing to call in the Manager if they find there is another opinion required. I do appreciate all that has been done for me with AHS. I have recommended AHS to friends. Thank you AHS.

Submitting a claim with American Home Shield to replace our water softener was very easy. The rep was very polite and helpful. The plumber was very good, too. They haven't rectified the problem yet but they're working on it. They replaced the water softener but somehow the particles from the old filter got into the water heater and the water lines still aren’t clear so they’ve got to come back out again. Nonetheless, we'd recommend them. They're a very fair company and I've not had any problems with them.

We had a claim for our garage door opener recently. My wife submitted it over the phone to AHS. She spoke with their rep a few times. It went very well with their contractor and everything's been great since the repair. So far, we've had no problems with AHS. They've been very professional and good.

Fast and friendly service. Very helpful contractor.

The times that we've needed service from American Home Shield, they've done really well. Their service is prompt and their staff has always been courteous to us. Last time, they replaced our garbage disposal and that was a very good experience. They set up the appointment in a timely manner and the person they assigned to do the task did a very good job. The price is fair for the service, that's why I've recommended them to three of my friends.

When my washing machine had a problem, I called American Home Shield and they've been right on time. The contractor was good and did what they were supposed to do.

I had a furnace problem so I submitted a claim online to AHS. The next day, I got a call and an appointment two days later. The contractor that was sent out was great and I enjoyed talking to him. He did a good work. Since the repair, the furnace is working great.

I submitted my claim with American Home Shield online and it was pretty easy. It took them a few days to get someone to come out but after that, it went beautifully so it was fine. Their contractor was very nice and courteous and the repair is perfect. It has always been a very professional and good experience with them. I’ve recommended them many times.

My recent claim with American Home Shield was a garbage disposal. I called it in then the repair people called that same day. A repairman came, looked at it, and installed a new one right then and there. I'm pleased with my experience with them.

I'd rather call AHS instead of submitting a claim by email on the computer. It's a very long wait always, but my interactions with the reps are very good when I'm able to reach one. Most times, the contractors sent to our home are professional and courteous, and if they're not, I complain about it. They never have the same vendors, so if you like somebody and the next time you call and ask for them, they say, "They don't work with us anymore," and I don't like that. In our recent claim, the guy was good and told me he was going to write me a lengthy email about everything he checked in our furnace, and I would have liked to have that. But I had to call them and there was only one sentence in his report, saying everything was in good working order. However, we don't think that our furnace is working properly because we find that it's cold now, whereas it wasn't so before the repair.

I put in service request for our Dishwasher. Water is leaking out of dishwasher when running. The technician came and noticed leak from pipe that feeds water and also from side of the door. AHS called back to me saying my dishwasher is not covered as the issue is not in dishwasher but a plumbing issue and ask me to pay another $100 copay as now it falls into another category. When I questioned that if water is coming out of dishwasher door when the machine is running then how it is a pluming issue and not a dishwasher issue. The diagnosis of the technician is not correct and I requested AHS to contact back the technician to ask clearly if he show water leak from side of the door or not. I also offered my services to take the photo for the leak. I was told by AHS that their technicians are certified technicians and their decision is final and it does not matter what I say.

On Friday morning my main sewer line became clogged. I called AHS and they submitted my service request to a local plumbing company and they said the plumbing co. would call and schedule an appointment to clean my sewer line. After several hours I called the plumbing co. The woman at the plumbing co. said that the soonest they could come out would be Monday afternoon sometime. Let's see, from Friday morning until Monday afternoon without using the toilet, taking a shower, using any sink in the house. I told her that was unacceptable and she said "tough" if I didn't like it then call my warranty company.

Look at the reviews. Somehow they remove all of the bad reviews. Very strange. I have been a customer of American Home Shield for a year and a half. The first time I used the service, things went great. The second time was okay. They took a little long to get someone out to fix my dishwasher but it was still okay. Here is my problem I'm having now. In January I called them because I had a problem with my washer and dryer. It took 6 days for Sears to come out. They looked at the washer and ordered a part. They looked at the dryer and said it couldn't be fixed. He told me to replace it and call AHS. I did. AHS said they couldn't do anything until they get the report from Sears.

We've been a customer for 20+ years in Dallas and Houston. We've used them a lot over that time. We had one vendor who wanted to sell us a new A/C rather than repair. Sent him home. We've had them fix furnaces, replace water heaters, microwaves, fix dishwashers, clothes washers, dryers, toilets, intercom system. All the providers are in the local area, many are the same time after time which makes working with them easier since we both know what to expect. I like the new system online, their prior online system was not user-friendly. We really like working with them, are fully satisfied.

Our water heater was not working properly so I submitted a claim to American Home Shield. It was replaced and the new water heater worked fine. The reps were polite and efficient and the contractors were good and professional. The problem was solved.

I was extremely happy. Our main floor heater went out and I had a two-hour window for the contractor to come; unfortunately, I was held up at the pediatrician's office and ran a few minutes late. I called the office and left a message and the contractor called me shortly thereafter to say he was already at the house. I asked him to wait since I was about 5 minutes away and he graciously did. He diagnosed the problem within minutes, and while parts had to be ordered and we had to wait over a holiday weekend and into the next week for them to arrive, when they did come, he came right back out and had them installed in short order and we had heat again. He came out on New Year's Eve afternoon, which impressed me as well, for the first call.

Once I heard back from the company performing the actual repairs, the appliance was repaired quickly and efficiently. This is a great service to have!!

Excellent customer service and service in a timely matter.

I love my experience with American Home Shield. Their contractors have all been very professional and great to work with. They always come out on time and everything gets fixed.

The garbage disposal all of a sudden started leaking water. We called American Home Shield and they contacted the plumbing service that came out. They called us and I sent my review. Within 24 hours, they were out. It was very easy to submit the claim. The hardest part for me is to remember where I put the AHS contract to find the number and the contract number.

I contacted AHS about a problem I had that got a little confusing because I didn't know if the problem was my actual jetted bathtub or the plumbing. They sent someone who does jetted bathtubs and when I explained to them the problem, they said, "Oh, you need a plumber," so AHS sent me to a plumber. When I talked to the plumber, he explained to me over the phone what was going on, so I didn't have to have him come out. A few months prior, I also had somebody come out to fix our old stove. He showed me some ways to clean things up so that saves me from having to fix something that didn't really need to be fixed. It's still not 100% but it's old and it's definitely workable, and I really appreciate what he did. It was great. AHS and the people that they sent to me, or were going to send to me, were all knowledgeable, polite, and nice.

December 28, 2015 we called to have our washer fixed. It was not balanced, the drum was lopsided. We were dispatched to a company that had poor ratings on YELP. After 4 times the tech coming out to fix our washer, he still could not and basically gave up. Also, he did not reconnect a hose and it ended up flooding our hallway and my son's bedroom. I called and complained to AHS, but no resolution. When the company could not figure out how to fix our washer, we had to call to get another company who was also contracted with AHS to get dispatch to fix this.

Our tenant had the contact with the contractor. To the best of our knowledge everything was handled quite satisfactorily. Our experience with AHS was quite good.

Recently, I contacted AHS for refrigerator service. The local service company is in Columbus, Georgia - just across the river from Phenix City AL. They got the parts. (It took a week to get the parts, even though you or I could order them direct from GE with overnight service.) When they had the parts, they brought them out that day, put them in, and cleaned up everything. It was a good job. And the fridge is running great and cooling again.

My hot water tank has to be replaced and the warranty says the water heater will be replaced at no cost. What it failed to indicate all the little items to make changes to fit the changes made in water tanks over the years like the stand, pipes, vents, etc to make it up to code, and instead of a service fee of $75 it cost me $845. Beware of the tricks which AHS charges for incidental parts hitch will cost you a fortune! I would be better off without the warranty!

No power in kitchen. Tech sent wanted $200. I requested 2nd opinion, no one was sent. Waited 2 months then got it fixed on my own. I am being billed for $75 service fee by American Home Shield for Ideal Services. The guy came told me that he will charge $200 & the walls have to be opened. I told him "let me get a second opinion". I called 3 or 4 times to AHS & no one was sent to get the problem fixed, so finally I got another electrician on my own who came on 12/07/15. Charged $150 & fixed the issue without opening the walls and everything is working fine.

We had a leak in our new house that was flooding the basement. American Home Shield could not get someone out here so they told us to call our own plumber and she checked that he was authorized. She then told us to have him do the work and fax a copy of the receipt to them. They claim that is is not the proper procedure and will not pay. I have been at them for one month to pull the call and see what their rep told me to do so they will know we followed what they said. They have given us the runaround and keep passing us off to someone else. This business is a scam.

We had an issue with our AC and called American Home Shield. Everyone was very helpful. The contractor was great and the AC has been working fine after the repair. The only issue I had was there was no flexibility with the schedule, the house wasn't covered on Sundays.

Everything was done very professionally. Contractor was on time, made quick repair, easy to do from start to finish.

The air conditioner was working very erratic and I never could set the temperature correctly. AHS came in and they took it out. In addition, they checked out my unit upstairs in the attic so I was very satisfied. They send people here that are very capable and knowledgeable of doing the job that they are assigned to do. They also give a quick explanation of what the problem is and they jump right in and fix it. Performance since the repair has been excellent. The only time they've had to come back is when they've had to order parts, but never because something they fixed didn't get fixed right.

Turned on the garbage disposal only to have water pouring from under the sink. Placed the call to Home Shield and within 24 hours we had a new disposal and everything was working.

American Home Shield is great. I had some intermittent electrical issue and they came in and fixed it in 20 minutes. The repair has been fine, and everything is great. I had good experiences when submitting claims. They do schedule on weekdays. However, I didn’t realize when I bought the service that they don’t do any expedited service. It doesn’t matter whether it’s an emergency or not. And as long as you’re not in a huge hurry, it works out okay. I have also learned to schedule around it

I've been a customer for a while and so far so good. I've referred your services to a few friends of mine.

My family has used AHS for several properties. In several experiences, it has taken several weeks to get resolution and in the case of a stove that got replaced it took from Dec 15 to mid February and they replaced a high end Thermador with a GE which although it had the same features, was a different size. So we had to have the granite cut to accommodate it and had to have a new electrical wire run because it used a different type, costing us hundreds of dollars extra. We also had a problem with the heater, the first person they sent out (a week after the problem was put in) actually broke the system, he drained it and didn't know how to program it.

I'm satisfied with American Home Shield. Our most recent claim with them was for the oven. Their reps were very professional and they took down my information. They said they would forward it over to the repair person and they did that. A couple of days or so, I got a call back from the repair people and the process started. Although they had to make multiple trips back because after they fixed it, it broke again so it's still not working now. But I talked to them and they said they’re coming back out again to check on it.

AHS has been excellent when I submitted a claim. Their reps and contractors have all been good. I recommend them.

I've had AHS since I purchased my home in 2006 and I've been satisfied with all their business. Six months ago I had a slab leak inside my home so I submitted a claim, and the rep who helped me was knowledgeable and friendly.

I called American Home Shield, told them what the problem was and they had someone call me within a day. The reps were very courteous, helpful and really wanted to know what exactly my needs were. The contractor showed what the problem was and fixed it. He was courteous and respected my home. Everything in total took three days, and I've had no problems since then. I have a different problem with another product so I'll be giving American Home Shield a call again.

I been with American Home Shield service since 9 months but I have complaint. It's best service ever I had. I had problem with refrigerator. I put request online within 24 hrs they send tech. It wasn't fixable so they offer me new one. Wow! I love this service. Thanks.

My refrigerator broke on February 14th. The technician arrived on the 17th. Only to say that he needed to order the part. Still waiting for it to be fixed. Today is the 23rd. I guess they have to make the part in China and send by a slow boat. I have not received any correspondence from American Home Shield or Bay to Bay Service and Appliance. What happened to taking care of the customer in a timely manner? I make sure AHS receives my monthly payment.

We had a claim with American Home Shield on our heating unit and the guy who came out was very efficient. The heating unit has been working fine since the repair. We’ve always had a good report. They’ve always responded in a reasonable time and had been very helpful to us. I really like AHS. We’ve had good service.

When I was submitting a claim to AHS, I called and they set up an appointment to send someone out to look at my panel on my stove. He came out and checked everything and explained to me what needs to be done. He said they would have to order a part and of course will call me when the part comes in and they did. They set up an appointment and he came back and took care of it.

I fill a device request with AHS on Saturday for a leaking garbage disposal. The repair company Master Tech Service Corp. that was assigned to the repair services called this morning and said that if no one was home between 3pm - 6pm that I could pay $114 for a tech to come out and check my issues during later hours. That was strike one and it raised a red flag. I should have told her not to worry about it then and asked for another company but instead I said "schedule me for today 2/22/16 and please call when the tech was on his way."

If you are looking for any appliances insurance for your house, I would never recommend this AHS company. 6 months ago, I requested the service on my refrigerator because it did not work properly & ice maker was not working too. AHS send me the technician from Accord appliances to fix. This contractor has all untrained unprofessional tech & staff, they took 3 months to order parts. After making so many phone back & forth, followed them up, I finally got them come to fix my refrigerator. I had to take off work whenever they come down, not just 1 or 2 days but several because of their irresponsible... As a single mom with 2 young kids, we lived without refrigerator to store our foods & milk for 5 months but it's not ending. Just after those 5 & 1/2 months waiting for fixing, the ice maker still not working.

Called AHS on January 8th for repair of my washing machine. The FIRST Contractor (L.A. Appliance) visit was until January 15th (one week later). Repair technician discovered major structural damage (broken housing and pump). Ordered parts and returned on January 29th (two weeks later) and discover replacement pump was defective/broken. Order another pump and returned on February 16th (EIGHTEEN DAYS LATER !!!). COMPLETELY DISASSEMBLED the washer only to discover another part was broken. Left my washer in a thousand pieces all over my garage floor and in the laundry home.

Very professional and courteous. They were able to send a repairman in less than 24 hours from when I made the call. I was very pleased.

Our glass door isn't working properly so I submitted a claim to AHS. The process was simple and easy, and the gentleman who came to fix the door was helpful. He explained a lot of things and did a great job. Since the repair, the door has been working much better.

Yes.

Duct work inspected by AHS Contractor. I was given a copy of the written report. AHS denied the sizeable claim based on an incorrect verbal assessment of claim diagnosis. After being a 13+ year customer of AHS we canceled. If one has small claims ($100.00) AHS will pay those. Have a large claim and they ignore written assessments of their Contractor and deny claims they base on verbal assessments their own contractor has documented otherwise!!!

I've had to use American Home Shield a couple of times and they've been really good. I recently filed a claim for my AC unit and it was easy. The contractors were great too.

After a continuous leak from our dishwasher, we called AHS. They responded immediately as did their contractor, A&D Appliance. The technician was knowledgeable and resolved our problem on the first visit. Both were very professional in their handling of our request.

Great service. Fixed dishwasher and checked on dryer. Told me what was wrong with both and he was correct.

American Home Shield gives me the guarantee of finding service quickly when needed. I have had AHS at my current home and past home and the assurance of finding a contractor when needed is greatly appreciated and valued. When I first moved into my current home, I had a kitchen faucet that was leaking. AHS found a contractor and they were in my home the next day to repair the faucet.

AHS responds right away whenever I submit a claim. The contractors they sent were nice and so far, I've had a good and easy experience.

Submitting a claim to American Home Shield is definitely an easy process and their rep is very good. We had them come out at least three times now, and every time they come out they've just been exceptional. So I'm real pleased. It's amazing and there's not ever been a hassle. They would be there after a couple of days, as quick as they could. They've always been excellent people. There was also an electrician that would come out if we ever had to have electrical work done on the house, and that person would be the one I'd call to come back out if I'd do some independent work and he wasn't under contract with them.

We've had AHS for 15 years now and I'm very pleased that I can just make a phone call and I'm taken cared of. Recently, I submitted a claim for a replacement of an evaporative cooler in one of our rentals. It was during the summer time so my tenant needed to have their cooling facility. AHS went out and inspected what needed to be done and then got back with me to let me know that they tried to repair the unit but they couldn't. They suggested for it to be replaced. Within a week, they got everything fixed.

American Home Shield came to fix my heating system and I haven't had any problem with them. I submitted my claim over the internet and they sent a notice telling me who was coming. The contractors sent were knowledgeable, professional, courteous, and knew what to do real quick. I knew what was wrong with it so they just made the repair. And the heater has been working good since.

I recently got screwed by American Home Shield (AHS), Kan at First Time HVAC in OKC, Carlos at All About Comfort HVAC in OKC. I have had a home warranty contract through AHS and my 24 yr old A/C died and needs replacement. I have invested over $12,000 over the years with AHS and only had minor repairs done and AHS reps have recharged and repaired this same unit without comment about exterior blemishes or the normal wear and tear. Kan at First Time came and made no attempt at repair and just reported to AHS that there was damage and it was NOT NORMAL WEAR AND TEAR (AHS contract language) and they voided their contract obligations.

Submitting claims with American Home Shield was a piece of cake. They were very easy to talk to and their contractors were very polite and professional. They got the job done.

The rep that I spoke with from American Home Shield was good and the contractor they sent out was great. They got here on time and were in and out in about an hour.

They've always been pleasant and really good to work with.

The air conditioning unit quit cooling so I had to file a claim with AHS. It was an easy process and the rep that I spoke with was very nice. After the repair, I haven't had another problem with the unit and it seems to work perfectly. Before we had the service from the AHS contractor, I had someone else come out practically every change of season, and they never found the problem. But when AHS sent their tech out, he found it immediately. The tech was knowledgeable and cleaned up after himself. Overall, I recommend AHS.

I own a rental house, it's a family home that I inherited three years ago which always had a maintenance company and they were good. However, they don't fix plumbing issues and I wanted a complete possible coverage on the house so I thought of getting another company. When I had flown to California last year, I was talking to this lady and she told me she had had American Home Shield for years and was very happy with it. That was the confirmation that I needed so I got double coverage for a year.

I've been with American Home Shield for so many years. They do excellent work to me and I have nothing against them. I had a water leak recently so I submitted a claim. The submission was alright and the operator was very nice. The contractor was likewise nice, and he was great. AHS did a great job and are always there to help me every time I call.

The pilot light in my oven would not ignite the burners. I called AHS. I was contacted by a local merchant that services Sears appliances. He was out in about a half an hour and had the problem fixed in a very short period of time.

We had a leak so I sent in a claim to AHS. As usual, it was trouble-free and their contractor came out on time, did their job and cleaned up before they left. Overall, AHS is good.

I submitted a claim online for my refrigerator and AHS sent me the confirmation right back on a Sunday. By Monday morning, the repairman was already calling but my refrigerator started working so I canceled the claim. Still, I would recommend AHS.

When I bought my house, the person that I bought the house from already had AHS set up and I haven't had any issues with them.

It was an easy process dealing with American Home Shield. It’s been quite a while but the representatives were knowledgeable and were able to assist me with all of my questions.

My latest experience with AHS was a model of excellence. AHS responded quickly designating a contractor to provide repairs. The vendor (the best in our area) quickly fit our needs into their busy schedule. Though he was late, I was confident in their trustworthiness to leave our door open for them to work. It was necessary for me to leave temporarily to pick up my son from school. He arrived, assessed my needs and returned to meet me and complete the repair in a timely manner.

I recently submitted a claim with AHS for the burner on our stove. I called and explained it and their rep was friendly and knowledgeable. The stove had some issues and the contractor said we had to get a replacement.

I have a very good experience with American Home Shield. They came out within a day or so. I had a problem on my dishwasher about three times and a technician came out and got it working and then it went bad again but it's working now. They also got my refrigerator working too. I had them out twice for the ice maker various times apart. Then they came out and fixed my microwave too. So I'm happy. Contractors were all very helpful, friendly, professional and were top of the line.

I submitted a claim online to AHS for my garage door and moving through their website was easy. The contractor did a good job and explained everything to me.

My cooktop hot surface alert lights do not come on due to a blown circuit. I have AHS 3x3 plan which covers all parts of the cooktop. The technician from AHS agreed it's a safety concern. AHS denied coverage of this stating this is a "cosmetic" issue.

I love having American Home Shield because they've helped me several times. I appreciate the service. However, it takes longer to get somebody out here and when we're out of heat and it's cold, we don't want to wait. Finding people in our area is part of the problem because it's a rural area. We have two or three contractors in our little bitty town that service things but for some reason they're not on AHS list. Also, AHS sends a different contractor every time. I don't want to do without American Home Shield but I do wish that they have a better network of people that they could send.

Our microwave stopped working. We called, the repair contractor called us, came out and tried to fix it. He was very nice and did the best but was unable to repair it. So then the replacement company called and gave us some options for a new unit. We picked a unit and they brought it out and was very professional. Very happy with the service we have received from AHS.

My air conditioner fan went out, so I submitted a claim with American Home Shield. They set up a repairman to come out, and he found the problem. They had to order the part and as soon as the part was available, he called and came right back. He was efficient, on time and cleaned up after himself. His performance was excellent. My air conditioner has been working great when it's hot. And so, I've recommended them many times.

We're in the middle of a claim. I had two toilets that gave me issues at the same time. One of them wouldn't flush all the way and the other one is leaking around the base. Within a day or so, which was fine with me, the plumber called and made an appointment. He came out and said he fixed the one that wouldn't flush. And the other one he said that he needed the wax seal. It needs to go under and he just used his last one. That was a week and a half ago. He said that they will be in touch with us in a couple of days and come back and finish the job. I haven't heard from him. The one he said he fixed, as soon as he left, I put some paper in it and flushed, but the paper didn't go all the way down. So the repairs aren't finished yet. One toilet is not working at all and the other one's leaking. And since we have five people in the house, it's inconvenient. I wish the contractor wouldn't wait so long to get back with it.

All our claims with American Home Shield went well. And the items they've repaired have been excellent so far.

I actually had a positive experience once with AHS. But this experience literally takes away any good you could've done! I have been without cold water since December. It's now Feb 16th, every time I call, you say 24 hours. Last I checked we're at 1500 plus hours! But today took the cake. I called even waited a week hoping just this once you would do as requested. Wrong again. I was told 24-48 hours more. Then when I asked to speak to a manager, I was told 24-48 hours. There's no one that can help!! I was told I had to contact the contractor myself to get the buyout price. The same company that hasn't called since December or answered their phones!

I called American Home Shield and they sent a plumber out to look at my water heater. They determined that the water heater needed to be replaced and that's what they did. Their contractor was very professional and did a good job. T^he water heater is working fine and it's a big help to have hot water.

I feel comfortable having AHS and I hope if something goes wrong that it can get fixed.

We called American Home Shield, told them we had a problem with the washer and the dryer. They asked us to pay the first $75 for the service call. And the guy repaired the dryer but couldn't repair the washer. So, we got a new washer out of them. The performance has been good since the repair. Everything went well and we were quite satisfied.

Recent AC Service. Contractor promptly contacted me, showed up right on time, and made the repair properly. Support from American Home Shield was excellent from start to finish. I am a satisfied customer.

I submitted a claim for my furnace and the process was straightforward and easy. I used the website and got a call pretty quickly. The technicians were very professional. They called ahead, arrived on time, and knew what they were doing. They explained exactly what the problem was and what has to be done..The repair fixed the issue and the furnace is now working as it should.

Service provided was great. Very friendly and helpful. Also operator was very friendly and helpful when I called for service.