American Home Shield Reviews

We recently submitted a claim to American Home Shield because we had some refrigerator problems. At first, the ice maker was bad and they couldn't fix it, so they got us a new refrigerator, although it took them about four months to do that. The contractor they sent did fine but the problem I have with American Home Shield is them making more people to answer the phone and it takes a while to get contact with them. "Your call is very important to us" and you hear that like 47 times and you sit there for five minutes and all of a sudden, you’re realizing your call might not be that important. But still, they've come out and fixed the few problems we've had with our appliances so I've been very happy with the company.

Having the AHS gives me a sense of security in case we have a major need for a repair.

On 11 Jan 2015 my Ice-Maker broke and I called AHS for service. The first contractor never call me and when I called them they never returned my call. I called AHS and asked for a different contractor and they assigned me a new one. This contractor did call and after standing me up for the first appointment showed up for the second one. He said that I needed a new unit and placed a call to AHS to order one. On Thursday, 11 Feb (one month with no ice-maker) he called and said that he would be by on Saturday the 13th to install the new unit.

The main experience I had was in my previous home about four years ago. One of my air conditioner unit stopped working. AHS sent a repair person who thought that he has fixed the problem, but within a short time the AC unit stopped again. This time, it was determined that the compressor needs to be replaced. Without calling that as a separate service call, as it was within the time limit of the previous call, AHS replaced the part and the AC was repaired.

My most recent claim with AHS was our Sub-Zero refrigerator - it’s an over and under refrigerator freezer and it’s built in. There was a problem with a freezing drain. Submitting the claim was always easy and we've used them several times in the recent past. But, we struggled mightily to get it resolved because not any of the vendors that was sent out was familiar with nor capable of fixing the Sub-Zero. We had people out four times and finally we called a Sub-Zero rep who sent out a very knowledgeable guy who fixed it. We had to submit an independent claim to American Home and they easily honored it and stood by us the whole way.

When I call in with a problem, the individual answering the phone is always courteous. After asking a few questions in order to better diagnose my problem, he/she assures me that someone will call me in a short amount of time. They also give me a confirmation number. Very shortly, I receive a call from the repairman. They also ask questions, schedule an immediate appointment and are always on time. They check out the problem, call AHS while they are at my residence and get confirmation that they can do the repair or replacement. Then they schedule the next appointment (which is usually the very next day, if they don't already have spare parts with them). Turnaround time is fantastic. I have recommended AHS to many of my friends. Being a real estate broker, it is nice to suggest AHS to prospective homeowners and tell them that I use this company and am highly satisfied.

The light went out on my fan in the kitchen and it's the light that I needed desperately. So I went online with American Home Shield and checked on the part where it says electrical problem. Immediately I got feedback telling me who would be calling me. Then shortly, I was called by the company to set up the appointment. The contractor they sent from Central Electric was very nice, polite, prompt and professional. He came to see if he could replace the light but there was no fixture that he could get to go with the fan. So he had to look for and add a new fan with another light. He was not just a handyman, he was also an electrician. He cleaned up after himself, took all the junk out and left me the little brochure of the new fan. Everything was all done within three days. I like the new fan and light better than what I had. It's been perfect.

Everybody that I speak to at AHS is helpful in getting my problem solved. I definitely would and have recommended it to everybody I know.

I'm very impressed with the customer service on both American Home Shield and the contractor they sent to fix our outdoor Ac units, Myers Comfort Specialists. They've all been very easy to deal with, straightforward in giving communication and effective in getting the work done, instead of giving me the runaround and trying to stall on getting stuff done which is a typical experience with insurance companies. Also, American Home Shield sent somebody out quickly without much hassle and their reps didn't keep me on the phone too long, which is great because sometimes it takes an hour or two on the phone dealing with a lot of issues. They've given me peace of mind knowing it's going to get done and not having to worry about it.

We've had three claims to American Home Shield and the most recent one was because of a heater problem. Making an initial contact with them is not always the quickest - it takes several days. But once the contractor contacts us, we can get it set up and the claim is addressed quickly. In the case of our heater, submitting the claim was great. But it took a few days for somebody to get back to us. When the serviceman from the contracted company came out, he was very polite and neat and the repair was made the day after that. That was a good experience, though, and there were no problems after the repairs were made. Overall, I've recommended AHS to several people.

Our furnace won't start, it's -10 degrees and they won't send anyone out for at least 24-48 hours. This is horrible... Oh and if there is any damage (ie, pipes breaking) they won't fix it. This company is a joke. To anyone offering a home warranty with your home for sale please go elsewhere. This company has zero compassion and does not care for their clients.

Good luck! We had a pipe in our kitchen DISINTEGRATE this morning and were told that there is no need for an expedited service call because there's not an active leak. Mind you, I have a silver dollar sized hole in a pipe and no access to water to cook or wash dishes with, with a 2 year old in the house. The earliest we will have a service provider available to us is Tuesday. Ridiculous. And you'd better believe this will be on every possible review site I can find. Save your money and start an emergency fund.

My most recent claim with American Home Shield was with my heating and air conditioning unit. I'm not happy with it right now because the contractor they sent a month ago doesn't seem to know much about the unit. He told me I needed a new compressor so he ordered one, gets it and puts it in the following Thursday. After a week, the unit quits heating again. He comes again and tells me I've got tiny holes in the evaporator core and that he's going to get it but he had to order them. He didn't have much knowledge as I would hope when we first diagnosed the problem. Had I been in that situation, I'd make sure the entire system was right before I prompt R-22 and charged my customer $550 for something that evaporated within a week.

Great service. Very prompt and issue addressed quickly.

Our dishwasher that has been in the house for a number of years tore up so we called and notified AHS that we had a problem. Then they gave us the option of finding the dishwasher that we wanted, as long as we were in a certain amount of money which was enough to pay for a dishwasher and we had to pay the installation fee. The representative we spoke to during the process was very friendly and knowledgeable in answering all of our questions.

The telephone operators were always most helpful and accommodating. I filed a claim for my heater and the first company AHS sent out didn't have the right tools. We then got a second opinion. The other one came out and diagnosed it with my help because I told him what the first guy said. But they had to get parts from Sacramento. I was without heat for over a week which was disconcerting. It was very slow. Once the parts came, the guy came out and replaced the parts in over an hour or two. My heater has been working ever since.

The contractor that put the new air conditioning unit on the roof was wonderful. He answered my questions and cleaned up after himself. The unit has been working okay so far.

I reached customer service and was on the phone for over an 1/2 hour while the customer service representative tried to address my issue. Facts: Contractor scheduled to be here between 8 a.m. and 11 a.m. today. At 11:36 a.m. I called company and left voice message asking if someone was on the way. At 12:22 p.m. I call a second time and reach the owner. His explanation was that he must have given the technician the wrong address and would call the technician, find out what happened, and call me back. (Now I said to myself, from 8 a.m. to 12:22 p.m. the technician never figured out he had a address that he could not locate). Not buying the explanation. The owner never calls back and at 1:34 p.m. I called again and got the answering machine. Still no response as of 2:30 p.m from the owner.

The most recent claim I did with American Home Shield was for my hot water heater. I called and they got somebody out here right away and got it done within the same day. The reps I talked to were very professional and fast. Excellent customer service! I was very pleased. The contractor did a professional job. I was very happy with AHS at how fast they jumped on the issue and got it done.

We use American Home Shield quite a bit because of the service they provide and their quick response. I have AHS on my home and my rental house. It's on my in-law's and parent's houses as well. Three weeks ago, I had a claim to AHS regarding a heater fan motor - I had it replaced. I had no problems submitting the claim, and when I called them, they referred me to Greenway. Greenway immediately came out and stayed several hours until they resolved the issue. After that, I didn't have any problems.

Contractor was knowledgeable, very helpful, and completely solved my problem.

The service was good and resolved our problem. The contractor was clean and efficient. He came in a reasonable amount of time and we are happy with the results.

The workmen were prompt, friendly, and professional. I had an old dishwasher but they were able to fix it. They were clean and left no cleanup for me. I love the security that I feel with AHS. I like the way they work in getting a company for the job. I also like the price.

Everything went well when I submitted claims with American Home Shield for a wax seal on the commode and a water heater. The reps were very good and their contractors did what they had to do. They repaired the seal on the commode and exchanged the water heater. We had a little problem with the person that came to do the commode, though, and AHS had to send out two people to get the thing done right. Other than that, I had no problems.

Renewed with confidence and reassurance. Phone representative was very helpful in restructuring my policy so to get the most benefits possible when my policy was due for renewal.

I have everything in my household insured by AHS - my appliances, water softener, garage door openers, except for freezers which they do not cover anymore. I hope they would put back coverage on freezers because I have three of them. Nevertheless, I have had extremely good service out of them and I have recommended them to several people. They have taken care of everything that I needed servicing. When they couldn't make it right away, they let me know and we set up a time that would work for both of us.

The whole experience with American Home Shield was very good and professional and I was very satisfied. I had submitted a claim for a hot water heater replacement and the reps were good. They got in touch with the people who do the work and the people got in touch with me. They looked at it and in three days they had the water heater and installed it. The contractors were wonderful - fast, good and very professional.

Be careful with AHS when you request for service, they will send some Handyman cheap company to repair and replace with off-market parts so they can come out again and charge $75.00 fee for coming out again. This is like ripping off customers.

I have been a customer for two years and had two repair request during that period. The second request was a ceiling fan that took six months to repair. Following many phone calls etc it was finally repaired. Six months of contract fees was more than the fan was worth. Not worth the assumed warranty.

Most people write positive review of AHS if they've never had a claim or only tiny claims ($100). If you ever have a larger claim (replacement of an appliance, HVAC, etc), be VERY CAREFUL. You have ZERO choice of contractor or brand of appliance - furnace in my case. The contractor selected was not prompt and showed up very unprofessionally. Called to see what my options were and was told getting cash at their discretion was the only alternative. I asked for a second opinion and when they confirmed, I asked AHS to use the second contractor - was told not possible.

I called American Home Shield to submit a claim for my new heat pump that was not working. They set up a vendor to come. The vendor came out, diagnosed the problem, called back with his findings and the problem was resolved. Our heat pump ended up being replaced. Their claims process wasn't terrible. It was very seamless, other than the duration from ordering the equipment. But it's not to be helped, it was fine.

American Home Shield came out promptly to fix my water heater. The contractor who came was very knowledgeable, polite, and told me what was wrong and what he was gonna do. AHS got it all fixed for me and I am very satisfied with them.

We have an AHS home warranty. Our fridge stopped working on New Year's Eve and we filed a service request with AHS. They sent us a technician from Sears. The technician has come out 5 times and replaced the fridge compressor twice and the fridge is still not working. Since the tech had not provided a diagnosis to replace the fridge, AHS sent out a technician from a different vendor. He said the compressor needed to be replaced and now the fridge also has a leak. AHS then passed the work back to Sears to fix something they have already looked at 5 times. I contacted AHS customer service and multiple occasions and I either am told to work it out with Sears or I am put on hold and eventually hang up. AHS is obviously trying to avoid their responsibility to properly repair or replace the fridge, hoping that we just give up out of frustration. AHS lacks integrity.

My heating system was completely covered inside and outside with ice. My neighbor found it after church on Sunday. I immediately called American Home Shield. The young lady that helped me tried to get someone in our area to pick up the call for heating issues. It was in the high 30's. I was not able to get it fixed on Sunday, however, I was called early Monday to tell me the heating repair company would call soon. He did call, came over in 30 minutes, checked the unit (which it had to defrost before he could work on it). He turned on the emergency heat. The next day the heating system had defrosted enough to be fixed. I was most impressed with this company.

Aquarius Heating and Plumbing would bill for hours of work they never did. Nor completed. Not only that... they damaged my home from improper installation. Ultimate Plumbing also improperly installed and then wanted me to pay "again" to fix a problem they should have taken care of when they installed. American Home Shield only wants to collect their fee and be done with you when their contractors are dishonest. Never again will my friends, family or business associates use American Home Shield.

My most recent claim with American Home Shield was for a washing machine. My experience submitting the claim was outstanding and so was the contractor. I was completely satisfied.

I have had AHS for many years (probably 20+) and have had some good results and many bad results. So I contacted them this morning and everything went well and a service call number was established. 5 hours later we still hadn't heard from the trades people, so I called them and they informed me that nothing had been scheduled and that by my contract they had 24 hours to schedule the service unless AHS bumped up the priority and I would have to contact them to get this done.

Our water heater pilot light will not come on. AHS does not have a vendor coming out for 2 days. The representative told us that it is a non-emergency and that is within their rights. The price keeps getting more expensive but the service is not keeping pace.

Replacement of refrigerator: We were very satisfied with the end results.

This past summer, we needed to refill the coolant in our air conditioning. We submitted a claim to American Home Shield, and it went smoothly. Everything was good with their rep. Also, the contractors were very friendly. However, it took a bit longer than I would have liked for them to get everything organized, so we went for a while without air conditioning. But as far as the repairs went, it was pretty quick. They were in and out, and weren't in the way of anybody at home. We don't have any complaints. They're good and I would definitely use them again even without American Home Shield.

I have had 4 visits from the Sears service from January 13 to February 1st. Each time the technician comes, he discovers another issue and orders parts but cannot diagnose the problem or timing for the resolution. On February 1st he ordered another part which had already been replaced initially and this time the delivery for the part was to be on February 26. I have called AHS 12 times at different dates and times trying to get an answer or options to my situation and have been transferred to one department and to another. Finally today they told me someone would call me within a week since the case had actually been assigned to someone in Customer Relations. I have had 3 contracts with AHS including 2 rentals and will think twice before renewing with them. I just pray that I have a working oven before Easter!

I've had AHS for many years (15 in Jacksonville, FL) and I think about 13 in Fort Walton Beach. I don't worry about my appliances other than scheduling preventative maintenance. In Jacksonville, the refrigerator that came with the house stopped cooling. One call to AHS and they arranged service man to come out. Paid a one-time service fee and then let the AHS work with service man. Long story short, I got a replacement refrigerator and am very happy with service and AHS.

I called AHS and told them that I needed work for my furnace. It took a while to get somebody because they are getting more automated which made the process more difficult. They are getting further away from human contact which is more inconvenient and unpleasant. It took three visits and a long time for the part to come in. It was in the coldest part of the year, so it was very awkward that way. Luckily, I had this couple of infrared heaters keeping my house fairly warm. Finally the part came and the contractor put it in. The contractors were very nice and worked together to figure out how to do the repair but the furnace was still making funny noises afterwards. One night I called AHS because the furnace made loud noises a couple of times which woke me up. They kept saying that it's just a part of the furnace that they cover which made me think that AHS might not have fixed the problem. That wasn't so good.

Washer replacement - I am satisfied with the way it is handle. I would recommend anyone to get your coverage. We also had to have a water heater replaced and everything was handled very to my satisfaction.

I know AHS is a good company based on reviews. However, when I go on the web site and enter my correct information I get a message that there are no contracts for me. I get emails soliciting my business and once inferred I needed to renew, as if it does not automatically renew. I have been a customer since January 2015 and have an automatic payment. Even the telephone automated system tells me I do not have a contract so I have a very, very long wait to contact the Billing Department. They state they do not know why the web site says I don't have a contract but they assure me I do.

American Home Shield gives us as homeowners a sense of peace. I have recommended AHS to our family and friends.

My heater wasn't working and I called it in with American Home Shield. The first lady I talked to on the phone forgot to give me a contractor's name and did not get my name and contact number. I never heard from her. So I called them back the next day, and I got a work order number. They got a contractor and the contractor contacted me. The contractor came out, worked on it and got the job done. He went right to what it was causing it and it took him less than 30 minutes to do everything. I had another contractor who came before but had to come out three times because they didn't know what they were doing. Since the repair, everything was excellent. I'm satisfied with American Home Shield.

Calling in claims for our washer and microwave wasn't difficult and the AHS contractors were fine. The one problem was the first guy that came out ordered a bunch of parts which were delivered to the house. And then the second guy that came out looked at it and said, “This just has to be replaced. We can’t even use all these.” So what it did is it delayed everything. Getting it taken care of, once that determination was made, was not a problem. Everything's running pretty smoothly now. But it would’ve been nice if the first contractor had gotten it right. The parts were in two giant boxes and three small boxes, all sitting in our garage, so they were space-consuming as well.

We had a drain backup on a Saturday but AHS was unable to find a plumber. I thought the problem could wait until Monday but the problem went crazy on Sunday and I ended up calling a plumber on my own. The plumber that AHS scheduled showed up on Tuesday and by that time we had the issue resolved. I was thinking that AHS would reimburse me but they did not. It turns out that AHS don't do drainage backups. It was written in what they cover and what they don't cover. American Home Shield needs to get some plumbers who come on the weekends for things that they do cover.

Issues: Poor quality control between customer service representatives. (Spoke to 5 different folks and I had to ask the right questions to get the assistance I needed - even though I explained my situation clearly on the 1st call.) Not responsive to emergencies (my experience was a water heater bursting on a Saturday morning). 5 inquiries in 24 hours to find out the status of my "emergency" service request lead me to just handling the situation by myself. Lowe's and Home Depot can install a water heater the same day if you order by noon. Save your money unless it comes with the purchase of a home or you don't plan on using it when emergencies happen. You can save the money and save it for when you have emergencies or when your appliances fail.

AHS has polite and professional reps, but I don't like their service fee. I always tell them I'll pay it in advance, but then they charge it twice so I have had problems with my bank with that. I asked them to send a letter and they say they don't do that. When they send out a technician to the property to be serviced, I am not there so I cannot give them a check for $75.

My heat went out on me. I had to go through the internet, the form just came up and I told AHS what I've got and it was a very nice process. The people that came out seemed to be very knowledgeable. They didn't fix it the first time but did on the second time. The first part was covered by the warranty but the second part wasn't because of some add-on, but my heat's been working fine ever since.

A couple of things came up and AHS always readily and speedily took care of the problem. I had them for many years, and last year I've got my air conditioner, compressor, dishwasher, and ceiling fan replaced. They're honest, have a fair rate for the service that they offer and they do what they say they're gonna do.

Everything is good so far with American Home Shield. We’ve never had to call them yet. I think it’s a good thing to have if you own a home.

Customer service is very personalized. AHS makes you feel like a family member where you're treated with respect.

I've always had a good experience with AHS ever since I've had them. Submitting a claim to them has been easy, fair, and upfront. The claims are done in a timely manner. Their contractor who came here explained everything to me and was very professional. Ever since the repair, my unit is working fine now.

American Home Shield replaced our stove. Submitting a claim for it was a good experience. I had no problem with the contractor. The stove is a little bit longer than the other one because the back of it set out a little bit farther than the original one.

Contractor made it out the next day to repair the heating system. Luckily it was just an element that needed to be replaced.

I haven’t had a claim with American Home Shield in over a year and the last time I called to submit a claim, the representative took the order on what I was calling for. They were knowledgeable and friendly, but they were not very supportive. Also, I’ve had contact with four contractors and I didn’t really care for them particularly because they were not really trying to help repair the situation. They were overpriced for what they do, and I felt like they were working for AHS instead of really trying to work to get the customer issue resolved. If I had hired a contractor on my own, it would be different and my interaction with the contractors would be more personable. They need to make some improvements, so I’m not likely to refer them.

They are okay...

I have not used the services but the AHS representatives have been helpful and friendly.

Although I have never had the need to make a claim, when I have spoken to customer service, my experience has been positive. Thank you for your kindness and willingness to explain everything thoroughly.

The contractors were very professional and very qualified. The HVAC person from Babb's was able to fix the issue I have had since I moved in and had called about when I first moved in. I wish you would have sent them out the first time I called. As always, A1-Haney employees are friendly and very professional.

My first claim with AHS was for a repair on my stove. Submitting it was fine but the whole process was a complete disaster all because the company said that they were going to waive my deductible, and then the first contractor that came out wanted to charge me. Then another contractor came out and they had trouble with the paperwork. The problem was a miscommunication between the repair place and their technician, they're not sending the right information. Eventually, I got the stove fixed, but my first claim was a whole dragged out process - it took way over a month. Nevertheless, when they fixed the stove, the repair was good. I'm still with AHS because I like their program. It's a good program and the price is right. I would recommend them.

We submitted claims to American Home Shield regarding our dishwasher and furnace. And both experiences were handled very well. Their representatives were friendly and they answered my questions. I had very pleasant talks with their contractors too and I was amazed how good both contractor companies were.

AHS has A-US Airconditioning of Texas as the service supplier for the San Antonio area. The furnace was replaced under the AHS contract and I was billed 800+ dollars for items not covered. One item on my bill was a Flue pipe replacement billed at 450 dollars. When I inspected the install I noted that only a 16 inch piece of flue was installed. I spoke with "Kenny" at A-US Air and was told that 450 dollars is a flat rate charge for any length of flue and AHS approved the rate charge. 450 dollars for a 16 inch piece of flue pipe is Gouging. They can't make money on marking up the equipment as it is furnished by AHS and they must not be happy with the installation labor provided by AHS so I have to get "burned". It is not right and people should be aware of it.

I have been with AHS for about two years now. When I purchased my home the warranty was already purchased, so when it expired I didn't think about it I just registered again because I hadn't had a problem yet. Well I guess I should have read the fine print. Recently I requested service to have the hot water nozzle fixed in my child's bedroom. This was in October, it is now February and I still only have one working shower in my home. The company assigned to repair my plumbing was Rite-a-way plumbing. I have taken off work several times since my initial appointment and the company never showed or even called to cancel. They kept giving me the runaround.

We had a problem with a stove so we filed a claim with AHS. They contracted a good repair organization - it was well-handled and I was very satisfied. The contractor spoke with AHS on a couple of occasions when different parts were needed because the problem developed as they learned more. Once they got to the final correction, there were three different things that arose. The contractor was able to solve the problem and it's been perfect since the repair. We've had American Home Shield for a number of years - when we moved from the suburbs to our apartment in Chicago where we bought an apartment a little over a year ago. We also took it out up here and have renewed our contract with them.

My furnace went out on Wednesday. I called American Home Shield and the tech came out and declared that he had repaired the furnace. On Thursday night, the furnace stopped working again. I called and the tech came out again. This time declaring that he needed to order a part. He also stated that the furnace part would not arrive until Monday. I protested however was told that was the best he could do. I called AHS and was told that because the part was on order, I had no recourse but to wait for the repair no matter how long it takes. Keep in mind that I live in Chicago and this is the last week of January.

My recent claim with American Home Shield was my heating and they took care of it. The only problem was the guy who did the repair got fired and AHS couldn't find the part that he took. It took me a couple of days to get the part but my fireplace worked in place, so I didn’t have a problem. It wasn't their fault. The contractors they sent were all good. I had no problems with any of them except for one guy on the refrigerator. He was nasty. He said it was my fault because there was dust on the vent that blew. They sent somebody else here and he replaced a big part in it, so apparently, it was not my fault. So far, everything was good!

The AHS people were helpful in explaining benefits and helping us understand our responsibilities, and financial commitment. The opportunity to select our own fan was important and a bonus. We were able to replace our fan with the same one. The contractor who installed was an experienced installer and worked quickly.

I had this warranty for 2 years. Used them twice for a service call. They sent the same company for both calls. The first service my a/c was fixed although the contractor was not the most polite person. A year later the same contractor sent out for heating issue. He walked to my door rudely, asked what my issue was, and told me it was not his problem, it was the way my house was built. Did not bring the proper equipment to look at my unit so he did not check it, walked out to his van, and drove off never saying a word to me. I canceled the warranty as I was very upset and now a few weeks later I'm getting charged a trade service fee for a technician who came out to not perform service or diagnose my problem as that is the definition of a trade service fee. I don't think it's fair to pay for someone to come tell me it's not their problem.

I alerted AHS of a refrigerator problem on 12-24-2015 and after 5 visits from A&E (Sears) the problem continues to this day. Sears does not know what they are doing and AHS is clueless on how to properly manage a problem and help the customer resolve the matter - they can only read from a prepared script and are really nothing more than robots. Sears could not find the part, which I located on the internet in a matter of less than 1 minute. Then AHS has yet to give me approval to purchase the part and see if that correct the problem. Oh, and they told me to call them back if I did not hear from them - so much for customer service.

Contractor very professional and on time. The issue was resolved in a timely manner.

My microwave stopped heating food, and American Home Shield referred this one company that sent out two clowns who didn't know squat. I was not impressed at all. They said they needed to replace the magnetron. It took two weeks for the company to get in touch with me and I complained to American Home Shield. I looked at reviews online and everybody complained about the same thing. They never got back to them. When they showed up, they popped in for five minutes, put a cup of water in and said, "Oh yeah, it's the magnetron." Supposedly ordered a magnetron. A couple of weeks later, they came and replaced it. It worked for a couple of days and then it wasn't working again.

We submitted a request to repair a cracked Jenn-Air cooktop in November. They sent out a repairman who seemed not to know very much. He always came after hours - as if this was not his primary job. They found the same cooktop and replaced it within a reasonable amount of time. That cooktop stopped working within 2 weeks, so we submitted another repair request before Christmas. It's been 5 weeks and they either can't find the model number (they have had that on file for a long time), or can't seem to get a part which has been on order for 2 weeks. We've had to call them several times for updates.

When I purchased an American Home Shield (AHS) warranty in 2015 I was told that repairs and/or replacement requests were very simple transactions. I was concerned that in the event of an appliance breakdown the warranty company would require me to jump through hoops in order to obtain coverage. I was assured that this was not the case and that when/if an appliance was broken, it would be quickly covered without me having to put up a fight. Unfortunately, I took them at their word and choose to purchase a policy. Big mistake!

Every time I use American Home Shield, the people they send out has always been professional with knowledge of the product they are working on and they do a great job. I always had no problem with them. Submitting a claim is not hard to do and the repairs have been outstanding. I highly recommend AHS.

I submitted a request to have my dishwasher repaired 11/16/2015. Had a contractor come out from Sears and verified that I needed a replacement part. Part came in and contractor came out. The part did not fit. Contractor then ordered the part two more times only to find that the part was discontinued and I would need a new unit. So after taking off of work 4 times to meet the contractor I still had a broken dishwasher which was pulled out into the middle of my kitchen. Having a 12-month-old this is not ideal because of all of the wires and pieces that were hanging out of the sides. It is now 2/2/2016 and after numerous phone calls I was told that I would get a new unit or money to purchase a replacement.

My last experience with American Home Shield was a very good one. The contractor arrived when promised and the problem was expertly resolved!

During the hot Florida summer our air conditioner stopped cooling. One call to American Home Shield was all it took to get someone out to check the system. Cotie was courteous and thorough. Unfortunately, the system needed a part that had to be ordered and it was a Friday afternoon so they put a rush on the order and he returned Monday morning to install it. Having the peace of mind of a quick response for anything that breaks or needs repairs is worth the cost of the policy which is reasonable and affordable. Thank you AHS for being the best in customer service!

Stay as far away from this company as possible. I thought that they were good originally, but that was because I didn't know about other companies out there. I absolutely hated losing an entire day of work because their techs they only work Monday through Friday 9-5. You have absolutely no flexibility in what company they give you to... and I swear everyone that sent was incompetent and NEVER fixed a single problem. I had to have additional techs come out on my own dime.

My contractor called immediately and let me know what was going on. He had two calls that were large and ahead of mine but because the weather was threatening lower temperature, he would get to me even if it was after 5:00 pm. He showed up apologizing as he got to work, found the problem and got it fixed and out as soon as possible. He has worked on my heating/cooling before and was familiar. He cleaned up and explained what he had done.

Very attentive and responsive contractors. I received a call from the contractor with 24 hours and the scheduled visit was within 72 hours. My issues were resolved within the scheduled visit.

American Home Shield representatives have always been very helpful in getting repairs taken care of quickly. They do a great job finding reliable contractors who do quality work.

I had a very friendly interaction with the contractor that AHS sent out. They addressed the issue with my air conditioning and it went pretty good. Since the repair, the AC's been working fine.

Warning: Stay away!!!! I canceled my renewal in January 2016, but I still got charged. They sent me a letter where it's said that the actual contract was terminated on 01/05/2016. I called the company and the lady said that the actual contract will expire only in February. I told her then "Why did you terminate my contract on the fifth of January?" I have their letter in front of me. They just want it to charge me once more. I will have to take them to BBB and with a good lawyer maybe I'll get my money back. Stay away from this company. No business with them.

I first contacted AHS around Dec 22. They sent out a local repair person for electrical issues. That was about a week later, so it wasn't too bad. He looked at our stove and said it could not be repaired and he was going to submit for it to be replaced. He began working on our wiring issue, then all of a sudden had to leave. 3 weeks later I called AHS for a status since I had not seen or heard from him. They had not received any information regarding our stove.

I've been a customer of American Home Shield since 1977 and up until about a month ago, I had two properties with them. It’s been a long time and most of the time we've been satisfied. There was one experience we had about seven years ago that was absolutely horrific and unfortunately, we had no resolution but we just let it go.

I had a garbage disposal issue and the contractor that American Home Shield sent was pretty good. I paid him 75 bucks and since the repair, the garbage disposal system has been working very well.

I had American Home Shield come out for a repair of the washing machine. They did a good job in making the claim submission a piece of cake. The contractor sent was professional and knew what he was doing. He did a good job but the repair is still incomplete. He needed to get a pulley and it took a week to get it. He put it in yesterday and then found out there was another part needed. So overall, the system works but it's piecemeal. It's tedious but I understand it’s the way all system is and we’re willing to work with it.

Claim submission was always good for us. The contractors are usually very professional. Last time we had a claim for the dryer, and it's working excellent.

Purchased an older home in November and bought the American Home Shield warranty plan. Had the furnace inspected right away and it was found to be in excellent condition but after about 3 months it quit working. Naturally it was 7 degrees outside with a wind chill way below zero. We requested service through the AHS website and was given an assigned contractor appointment. The contractor was then supposed to contact us directly for an appointment time per the website. The next morning when we had not heard from them, we called and they said they had no work order from AHS and even if they did they were too busy to get to us for days and days.

All the vendors from American Home Shield have been friendly and fair, so we have no complaints about them. We put in a claim for our oven and called the electrician. He looked at the oven, ordered the part, and put the part in about three days later. My wife said he was here about 30 minutes and made sure that the oven works.

I called AHS yesterday to request the service call on a plant for refrigerator which had been less than 60 days since they come out before to fix it. I had a little bit of a wait time from work when I was submitting the claim but once the rep came on the line, they took all my information and did a great job on getting someone out here. They made sure that I wasn't charged the service fee again because it was the same issue. They're efficient, nice, courteous, professional, with great rapport. However, they are supposed to give me a call within 24 hours which I have not received yet.

I had work done to a refrigerator. Everybody from AHS was very nice and helpful. Being close to the holidays, I didn't expect the servicemen to come, but they did. They were prompt and the service was great. I recommend AHS.

Contracted technician showed up on 1/4/2015 to look at my Maytag washer that I reported as becoming very noisy and coming up with what appeared to be unbalance codes and stopping all too often. Contractor made some adjustments and was trying to say that it would be ok but I then reminded him about the noise. He inspected the unit again and determined that the stator unit needed replacement and he would have to order the replacement. I then asked him about the bearing possibly needing replacement based on the noise and the more than evident dust/grime left on the floor. He insisted they were ok. So he then gave me a return ETA of 1/21.

I had problems with the toilet leaking so I called AHS on the telephone. They took the information and we set up to find out who was assigned to do the repairs. I got a phone number and I contacted the vendor the next morning. AHS sent notification to him as well. The repairman came right out, assessed the problem, identified it and figured out a parts list. Then they contacted AHS about it and AHS authorized the repairs. When the repairman got everything, he came back in that afternoon with another work, did the repairs and left. I've been very pleased and I've had no complaints.

It was easy submitting a claim with AHS. I had a dishwasher that was inoperable. I called and they sent someone and had it fixed. The contractors they sent were courteous and professional.

We have had a warranty with American Home Shield for the past three years. Our experience is that the quality of their service providers is very low. For instance, the company that they currently have assigned to us for a plumbing problem is rated F by the Better Business Bureau (BBB.org) and has similar reviews on Yelp. Our personal experience with the service provider they assigned us is awful. It took over a week for the company to come to service our plumbing issue. They came, took a picture of the part they needed to replace and then called back the following week to make an appointment another week out. On the day of the appointment they called after the scheduled start time to tell us that the repairman had called and they needed to reschedule for the following day.

In December we decided to purchase a warranty for our rental home as we work out of the country and have our house on the market. We thought this would give us peace of mind and enhance the sale. Last week our tenants called and stated that the hot water heater wasn't working. As they have a special needs child we knew it had to be dealt with immediately. We called Home Shield and they sent a service technician out the next day (Friday). On Monday morning we called to find out the status and were told that the parts had been ordered and the technician would get back to us within 24 hours.

Our recent claim with American Home Shield had to do with the drain in the basement downstairs. They contacted a guy who came and did the pipe and cleaned the drain. It is no longer clogged.

First of all, we think AHS is better than Fidelity. So last year We purchase AHS again based on our experience but it turns out bad this time. We have a problem on garage opener. So we request a service call online. And then one contractor response so quickly in that morning. Later, one man came and starts to say we should not deal with this issue (garage opener) with warranty because AHS won't cover that. Also, he has same issue last year when he purchased their home. I told him that I think AHS is a good company. They always solve our problems. I show him our problem for opener. It has the sound from the motor but the door couldn't be opened.

My most recent claim was with our refrigerator. With American Home Shield, there was no problem. However, when the driver brought it today, it was damaged. The driver didn't have a good attitude at all and he said, "You either take it or leave it". I need this fridge and have been waiting for it, but he said it wasn't his fault, and that the dent or the damage was from the warehouse.

I’m a real estate agent so I have tons of American Home Shield policies. I buy them all the time and use them personally, and I’m pleased with their service. I had a claim for a water heater and I took the buy-out option.

Awesome. Will do business with AHS for the rest of my life!!!

AHS provides great customer service. The contractors that they send out have been top notch. I have tried another home warranty company when I bought my current house and once that contract was up, I came back to AHS.

I purchased a Home Warranty from American Home Shield for my condo. In the summer I noticed that my furnace was spilling water on the floor while running the AC. I called AHS and they sent out a service technician who said the problem was caused by the evaporator coil icing over due to a "KINK" in the copper tubing between the unit outside unit and the coil. The technician also said the evaporator coil looked like new. That sounded ludicrous to me since the AC operated fine for weeks. Unfortunately, American Home Shield refused my claim.

The contractor from American Home Shield was polite, very knowledgeable and clean when working. He came right on time, explained exactly what was wrong and proceeded to fix the problem. I was very impressed and would definitely use them again.

American Home Shield recently checked on our heating system and the contractor that they sent was very cordial, professional and solved the problem very quickly. We were very satisfied. Since the repair, our heating system has been working fine.

My most recent claim with AHS was in November. There were two issues in my condo - the dishwasher didn't work and neither did the clothes washer. I contacted them and let them know. AHS contacted the people from Sears to do the repair. A technician came out and took care of washer and dishwasher. He was efficient and the quality of his work was very good. The appliances are working fine now. We also had an electrician out for a couple of things that needed to be taken care of and the job was very well done and that worked great. I would recommend this company very highly.

I contacted AHS in regards to my heat pump making a loud noise. A tech was sent out and stated that I needed a new unit and my unit was 16 years old and that it required a new compressor. I called AHS again after a week from not hearing from them and they stated that due to tech notes the heat pump was not covered under my policy. I asked them to send another tech out for a second opinion. This tech came out and said the unit needed to be replace due to old age and did not agree with the previous tech diagnosis. He did state that it needed a compressor but the unit was old to repair. I called AHS and they stated that they were going to repair the unit even though it's going to cost me 580.00 out of pocket on top of the 75.00 service fee. I put 380.00 into the same heat pump 2 years ago. For the price that I keep paying to repair this old unit I could be getting answer one.

I had an excellent experience with American Home Shield and have already recommended them.

Really happy with the quick response on repair of my microwave and how quickly he diagnosed the problem and repaired it.

American Home Shield has been very good with us. They've covered us whenever we've needed something. They've also been quick and things. The latest claim I had with them was for my washer/drier and oven. They sent a technician over quickly, and he was very efficient and knew what he was doing. AHS has had the oven repaired once before, but this time the parts are not available anymore and the oven can't be repaired, so they're going to give us an amount to buy another one. For the washing machine, they had to order a whole new body or some part and we're still waiting for it as the holidays slowed everything down. So far, we've managed quite well and anything that needs to be done has been taken care of.

I've had American Home Shield for several years now. They do a good job. I had a plumber come out recently. He was pleasant and we couldn't expect any better service than what we got from him.

Working with American Home Shield on a recent furnace replacement was an absolute nightmare. In Minnesota, in the winter, having a furnace go out is a pretty extreme situation. Their process was convoluted and inefficient. The contractor immediately recommended it being replaced but they were unable to actually replace it for 3-5 days. Ultimately I decided I just couldn't wait that long and opted for a cash out option. It took 2 days just to get the amount of that option, which only came to 1/5th of the actual cost for the work. I find it very hard to believe that they are able to replace a furnace at 1/5th of the cost with anything of remotely high quality. They are unable/unwilling to move quickly on critical issues and, in my opinion, they do that on purpose to force you into making decisions like I did, to keep my pipes from freezing and destroying my home, and take a much lower payout.

American Home Shield was quick to respond when we submitted the claim for our plumbing. Their representatives were good and AHS took care of the situation right away. I notified the people who contacted me and I was happy with it. The contractors that they sent were prompt, friendly, did their work well, then cleaned up after themselves. I was satisfied with the repairs and everything’s been fine ever since.

We have been with American Home Shield since 2006 and I was so disappointed with the service I got when my water heater broke. We called AHS and they sent a very unprofessional company to do the work. The water heater broke on Thursday and the company wanted us to wait until Tuesday for them to replace the water heater. This company shut off the water in my house and expected me to go 5 days with no water. We called AHS and explained that our son had just had surgery and we needed water to keep his wound clean. After about 10 calls going back and forth with AHS because they would not help us by sending another company to repair the water heater, we called Home Depot and they had a person that same day go to our house and fixed the water heater the following morning. AHS would not even reimburse us for the cost of the water heater.

I called in to AHS for a repair on our washing machine and they were able to help me. Unfortunately, the repair company that came stated that it would cost too much to repair the washer and that it was better to replace it. I got it replaced - AHS gave me an option to either have it replaced with whatever unit they have, or give me a certain amount of money to purchase a new unit.

I recently filed a claim with American Home Shield for a garbage disposal and it was a fine experience submitting the claim. The garbage disposal's performance has been good since. I didn’t have too much interaction with the contractor that came to my home, but he was professional and courteous.

I called to give some feedback to sales rep on the inflexibility of their plans thru buying it for a buyer for a real estate closing. They have a different plan and was so inflexible in getting feedback and arrogant. He kept saying "we are the best" and I as a Realtor was trying to give feedback that it would be nice to be able to order the same plan with flexibility as they see on the regular site. He kept saying "this is the real estate division and not the online division" like they were separate companies. He was not interested in feedback or concerns. I will not be suggesting this warranty to my clients/buyers anymore. Very inflexible and kept quoting that they are the best.

All areas of service were excellent and reliable.

My experience with American Home Shield has been wonderful. The service professionals they've sent out to our home were all very professional. My latest claim was for my dishwasher and it was very easy to submit the claim online. The dishwasher is working better now.

Calling American Home Shield for service was very easy, but we felt that the supervisor at LA Appliance Repair has been trying to nickel-dime us for the situation with our refrigerator. They’re supposed to come out again on Monday. Also, we were told by AHS that if we referred someone, after two months we would get a $25 Amazon e-card as well as the person who we referred. We still haven't gotten it. I have called a lot about it and I always get the same, old run-around, and get passed on a supervisor. A supervisor called me back and said, "If this person doesn't get you an e-mail, call in." I haven't because I've been too busy then I remember later on at night. I'm very disappointed that a company promises something and they don't do it.

I filed a refrigerator repair claim with AHS recently. The representative that came did a good job and cleaned up after himself. It was a good experience and I've had no problems since.

I'd recommend AHS. It was easy and straightforward submitting a claim to them. I had an issue with hot water and a contractor came out and did what they had to do. After that, it functions like it's supposed to.

Submitting the claim for the washing machine online with American Home Shield is as easy as it can be. Sears came to my home to fix it and this wasn't their best. The first call was during the week around Christmas, so it took four days between the time I've placed the call and the time they came, which is what they told me originally. But then that's longer because normally, it's 24 hours. They needed a part, placed an order for the part but got the wrong part. Luckily the washer wasn't broken and was still usable. However, Sears is a big company and I expected more of them than of the smaller local repair companies so it wasn't great.

My AC unit was not working properly. The company that American Home Shield contacted to come out was busy and I understand that. They accepted the work and when they got the service person, he was very courteous and did a good job. Everything has been working with the AC. I would recommend them.

The best home warranty company around. I've switched to AHS for my primary residence and rental properties. I like the convenience of placing a service request online anytime and the tech makes contact right away. Service techs have always been knowledgeable and professional. The necessary work is completed promptly and without any challenges. I highly recommend this company.

We had a repairman come out and look at our microwave. He needed to order a part so we had to wait a few days for it to get in. The one glitch in the repair was the repair man had a hard time removing the microwave from our built in cabinet. He said if he removed it he could not guarantee putting it back in. So he left without it being fixed and it took another 5 days and several phone calls to get another person to come out and finally fix it. Once the second repairman came out he replaced the part in about 15 minutes. Overall we were somewhat satisfied with our experience but we wish it would have been faster.

I've had a good experience with American Home Shield. My air conditioner went out and it was easy to submit a claim to them. The technician came to fix it, explained what was going on and now, it works.

American Home Shield worked on the heater, and it was good service. I couldn't ask for anyone better than the technician. It was a good company.

American Home Shield is a very reputable company. They do what they say they're going to do. I've recommended them to several people.

I am very satisfied with our experience with American Home Shield. Our most recent claim was for an air conditioner and dealing with their contractor has been excellent. American Home Shield is a very good organization and I will renew my membership annually.

I recently raised a claim for my washer and the process was pretty easy. Then the contractor came out pretty fast, checked everything over and made an assessment. The only thing that’s a negative experience about American Home Shield is that sometimes I have to wait 15 or 20 minutes to get somebody on the phone. But otherwise, everything else was fine.

My washer stopped working so I submitted a claim to AHS and it was easy. The contractor that they sent out was very friendly and informative. Since the repair, my washer has been really good.

I filed a claim with AHS for the swimming pool pump and the people they sent out here were very inept. They didn't know what they were doing and told me some wrong stuff. AHS sent some other people after I told them I wanted another opinion but didn't do any better either. Eventually, a pool guy came out, told us what was wrong, and we fixed it. Otherwise, I've had no complaints at all about American Home Shield.

American Home Shield's good. They don't always use the most reputable people but the job gets done. I've been satisfied so far.

Claimed a pool pump repair with American Home Shield and it was easy. I talk to them through the phone and their claims representatives are very good. They have sent me a very good contractor. The repair is not quite finished yet because they had to order a part but I am happy with their service.

I have had the AHS insurance for several years now. I have had multiple problems with my Heat/AC unit and have contact AHS for repair. 1st repair needed freon to totally fill the unit, this was 11 lbs. I thought this would fix it as the did not seem to see any additional issues. Roughly 6 months later it happens again, no cool/heat (package unit, heat strip). Now the CSV valve has gone out, complete fill of freon, another 11 lbs. Roughly 6 months after this repair no heat/cooling. Call them. Now they notice the coil has several leaks. The service tech that came to repair noted on the service document that I signed as the coil being non-repairable!

I chose AHS because when I was searching for a home warranty I asked my friends who are homeowners whom they had and my friends were happy with AHS. The service is pretty good. I requested service because I had some leak at my home. I did it online so it was easy. AHS emailed me back quickly and told me who is the provider that's going to come out and do the work. The contractor called me, came out and they fixed the leak. There was something that was busted and they ordered the part, came back and put the part in.

AHS service has always been top notch and we have been a customer for over a decade. Our most recent service was handled within 2 days including parts orders.

We were all really pleased with American Home Shield. The last time I used them was for a pool pump service. It's the third time I've had to call them for something and it's always been very good. The technician came out, found out what's wrong with it, got the parts ordered, and we had it fixed within a week. It was my wife who was home most of the time because I was working, but she had no problems with the technician. He was cordial as far as I know, otherwise, she would've told me. She was happy and didn't complain at all.

No hassle and positive experience with American Home Shield so far. They seem to be on top of their business.

Another claim denied! The two recent experiences I had with American Home Shield were not good. In the fall they denied my claim to replace my furnace/AC (the unit was 19 years old). More recently they said they would not replace the sump pump because the AC unit drained into it too. All I have to say is read the contract carefully before signing up with this company. I have been a customer of AHS since I believe 2002 and in my opinion more often than not there is a reason why something is not covered. I wish I had saved all the money I paid to AHS over the years because I think I would be better off.

Everything was great with AHS. The contractor was real nice and professional and we're happy.

Since I been with American Home Shield I have got good service.

My hot water heater went out on a Sunday night. I called the American Home Shield service number and my work order was taken quickly and easily. The contractor contacted me in about 30 minutes and had someone at my home the next morning. The contractor, Bay Mechanical, arrived on time and completed the work in a very professional and efficient manner.

My water heater wasn't acting the way it was a couple of months ago. I submitted a claim to American Home Shield and it was fairly easy. Their technician was very knowledgeable and fixed the problem quickly. I was pleased with it. The heater seems to be performing fine now.