American Home Shield Reviews

My husband and I have been very pleased with American Home Shield. We've always gotten quick responses and not had any problem when we called. One of the things I've liked is they cover so much like electrical systems and refrigerator compressor problems. I usually call them to submit claims. Everything I've called them about, they have sent somebody out as soon as possible and it's not been a problem.

I had an exhaust fan and a light fixture that needed to be repaired. The light fixture wouldn’t come on and the technician that AHS sent told me I was using the wrong bulb. He was a nice guy, and he fixed everything that needed to be fixed. In fact, he fixes stuff pretty quickly and efficiently. I was very satisfied.

I had American Home Shield do something to fix the AC a few months ago and there was no problem - everything went good. It was very easy to submit the claim. The AC needed something minor done to it so it would work back again, and the contractors fixed it. It was a quick couple of hours and they were done.

So far, AHS has been so good. I recently filed a claim about my refrigerator over the phone and the claims rep, as well as the contractor, were very pleasant and professional. The contractor discovered the problem right away and fixed it. I am very pleased with American Home Shield. To have their service is really nice. I have recommended them.

I submitted a claim on my dryer to AHS online. They are quick and easy to get a hold of, and the appointments remain pretty quick, too. However, the contractor that they sent needs to have better time management. He came over late and then figured out that there was a part that needed to be ordered. The part was ordered and then he said he would come that Friday. He never came and never called. So then I called and that following Monday, he called and apologized that he had a family emergency. And then when he finally came over, it only took him literally 20 minutes to put it together. He could’ve just come over like he said, and it would have been done. But I had to wait an extra week for a part in my dryer to be fixed.

The prior owner of our house had American Home Shield and he said he was very pleased with their service, so when we bought the house, he converted his plan over to us. I have submitted a claim via phone, and the AHS rep was very professional. She took the information down and what the problem was, gave me a timeframe for when the people would be getting in contact with me, and followed up afterward to make sure that they had contacted me and the problem was resolved. It was very good.

Called multiple times, waiting anywhere from 1 to 4 hours for someone to answer. Went thru 3 phones uncharging one day waiting. Nobody has an answer or even the same info. Tell me they will pay only for the air conditioner compressor which I agreed even though I was replacing entire system. Came to an amount they said their guy could do it for since they wanted me to wait for 2 weeks for him to look at. I'm in SC... 99 degrees and humid. I opted to get my own guy so I wouldn't die. They approved my outside hvac guy but said they would only pay their cost of a guy to come fix compressor only. Got a check today for $4. Send receipts 3 times. This place should not be in business. I waited so long each time for someone to answer phone so I clicked that I was a realtor button and guess what... they picked up immediately but hung me up when they found out I was just a person looking for my reimbursement.

My a/c just quit working in the middle of the night so I placed a service call with AHS. The AHS contractor couldn't come out until the next day and I couldn't allow my family to sleep in sweat so I called another contractor out who came within 30 minutes. Paid him $100 to tell me that my compressor was out, he said they "might be able to get me back up and running again by 2am if I paid an after-hours warehouse fee and the $1400 - $3900 it would cost to replace the unit depending on the warranty status. Who has $4k laying around, right? So we waited to see what the AHS contractor had to say and sure enough, he confirmed what I already knew. Here's the kicker... he said he wouldn't be able to fix it until maybe the following Wed. This is Friday which means I would have to wait 5 days in the South Texas scorching heat.

The gentleman who came was very professional. He explained the difficulty of balancing air in the older townhouses. He showed how to change the filter, keep ceiling fans on to save money on A/C. He did not try to upsell, or add anything to the expected service. I kept his card for any future needs.

When the cost of repairs exceeded the amount of copay the AHS came up with ridiculous reason to refuse the service - claimed that the HVAC ducts were intentionally broken (and also that they covered in asbestos, which was promptly removed by a company I hired within a few days of the notice from AHS). After I explained that the HVAC compartment was always locked and inaccessible for others and that I certainly wouldn't benefit from breaking it myself, the AHS changed their stance and claimed that the ducts are completely inaccessible for the repairs contradicting with their first statement.

I contacted American Home Shield about our tenants defective A/C unit. The waiting time for each call is at least 30 min. Yesterday more than 1 hr waiting time, today 45 min wait... This was my fifth call to try to close the issue and I have spent more time waiting than getting the problem resolved. When I finally got an agent the service request was sent out and the service company (Three Brothers) came out the following day. Within 24hrs, per contract terms. Unfortunately in Houston heat that meant one night with really bad sleep of course...

Technician was knowledgeable, professional and called to let us know he was not going to be there at the scheduled appointment time. He came back to re: repair the fan as it started making noise again, all work is guaranteed.

The technician that arrived on-site to repair my dryer was able to make the repair rather quickly using a fuse that he had with him in his van. I was rather happy to have my dryer back in working condition. The tech was also great in providing information about what caused the issue and how I could prevent it in the future.

Out recent claim with American Home Shield has fine. We have an older refrigerator and it had problems- it couldn't cool. The people came and worked on it and they resolved the issue. But the repairs didn't work out too good. It continued to have a problem where it collected water every five or six weeks and you'd have to mop it out at the bottom of it. They never could quite figure out what was wrong with it so I bought a new refrigerator. Nevertheless, the contractor sent by AHS was professional.

Initial call 6/2/16 second call 6/4, 3rd call 6/6, 4th call 6/7 and was on hold approx. 25-30 min. per call. Another call 6/10 on hold for 66 minutes, call again 6/20 and was on hold 57 min., call again 6/22 for another 59 min. on hold. Long story short AHS has been giving me the runaround. The compressor has failed in my heat pump and the heat pump needs replaced. I had the technician come out that they recommended and he could not figure out the issue. Nice guy, but just could not find the problem. I told him I had another company already come out and found the compressor was bad and the heat pump needed replaced because they do not make that compressor anymore and R22 is not a viable option.

I have been an AHS customer for 4 years and highly recommend until this past 9 days. Today alone I have been on the phone for 5 hours (40+ minutes as I write this review) to have my problem with no show contract resolve. Previous calls not documented; disconnected call- they did call back and waiting for 5 hours for manager to answer. How bad does this get!!!

I appreciate American Home Shield beyond words. They have always done an excellent job for me no matter what it's been, whether it was a refrigerator ice line coming from the water supply or the hot water heater itself. They've always been Johnny-on-the-spot with taking care of things for me. I can call one place and they send me the right person, and it costs me $75 no matter what it costs. Their sales reps are professionally friendly and the contractors sent are competent and efficient. All but one have cleaned up behind themselves perfectly. I'm extremely satisfied. I'm happy to give them a good recommendation.

We thought there was a problem with the furnace so we had the heat exchanger checked out. It was very, very easy to submit a claim. The contractor came out the next day, did a check, explained to me thoroughly what was going and told me that there wasn't any problem. He then called the distributor to confirm that there was still warranty left on the box if it needs to be replaced. He then gave me the date when the warranty would expire. He did a very good job and I'm really happy with it.

American Home Shield had done everything they were supposed to do with my air conditioning unit. When they send somebody out, they do so in a timely manner. They stood up to their end but I've had a problem with the AC's freon since last year. I've had freon put in my air conditioning unit and it's costing 300 and something dollars every time. When they came, I had to pay the $75 plus $60 a pound for the other stuff and all that every year. If does the same thing next year, American Home Shield or somebody needs to buy me another unit. It's time to put a stop to this.

All of my dealings with American Home Shield had been positive. I had no problem submitting a claim and the contractors sent by AHS were very good. They showed me the problem, explained everything to me, and fixed my issues. Every time I call, I never had any problem at all and they make it real easy. I contacted them last month and told them I wanted somebody to come out and check my water heater and set the appointment. The contractor called me within the next couple of hours and made the appointment. He came out about two days later and worked on my heater.

We have three different properties and we have AHS on all of them. In one case, we needed to replace a broken refrigerator and they agreed to allow us to substitute for new and we got credit towards it. However, I felt that the credit they gave was not really a fair value but then again, we reached an agreement and the transaction at that point once it was very clear that the refrigerator was not worth repairing. The transaction beyond that became very easy. Then we had an issue with our washer and we called them in. The claims process was a smooth experience and we had great service. AHS also allows us to ask for a contractor so we have a familiar face coming. They give us that option and we like it. They're very positive and pleasant to work with. I would recommend them.

One for our ice makers on our refrigerator broke. Unfortunately, it wasn’t covered so it was disappointing, but submitting the claim was easy and no hassle. In the past, all of the contractors have been good to work with. They have great processes and they keep us notified of things. It's been a great experience with AHS.

I filed claims online to AHS for a water heater and washer dryer. Everything is fine as far as I can tell and I have no issue with the repairs as they seem to be working.

I submitted a claim with American Home Shield for my dishwasher and a contractor came out to work on it. He was really good, courteous and professional. This most recent claim was pretty good. Once they finally figured out what was going on, everything was taken care of. I had some bad experiences before and it's one of those things that when nobody’s there, and you called somebody to fix it, they won't do it.

Water was leaking in my shower and tub. It was hot water and I did not know it. I recognized something was going on once I got the water bill and gas bill. I called the water company and a lady said that I must have a leak. She told me how to check the bathroom and I found out it was a faucet leaking. Then, I called the gas company and they said that it was hot water which is why the bill was high. I then called American Home Shield and they sent out a very professional guy who called before he came. He told me he would come at 8:30 and at 8:25 he was knocking on the door. He introduced himself to me, told me he had the order to know what the problem was and looked at it. After that, he came with some tools and a new part. He had us turn the water off and fixed it, and we were up and running. I'm so happy. Kudos to American Home Shield and the company that came.

I'm very happy with American Home Shield and the service is always good.

We’ve gone back and forth quite a bit with American Home Shield. When we call, make appointments, and when they get someone out there, they were great. But with their coverage, they have decreased things so much and we are not happy with that. When we first started with them 12 years ago, the coverage was amazing. We’re now at a point where we almost think that American Home Shield is not worth what we’re paying because of what we have to pay to fix the things when their technicians come out given what AHS doesn't cover.

American Home Shield's claim process was very easy. My air conditioner was out. I called on a Sunday and the contractor called me first thing Monday morning and said that he’d be out around 1 pm. He called back and said he’d be out around 11 am and he was here within 15 minutes and it was fixed. The contractor was very professional, courteous, clean and well kept. My a/c is working now, considering it wasn’t working before. I moved in the Deep South, and so not having AC is a crisis. AHS performed exactly as I expected them to.

I had a little problem last year with the air conditioner, and that was at the height of the summer. The provider got in contact with me within 24 hours as specified in American Home Shield’s policy, but they didn’t have anybody available for nearly two weeks. Once the provider came out, they were able to fix it quickly. I have recommended American Home Shield to people. I've also talked to providers that have dealt with more than one such company and they tell me that American Home Shield was the only one that was really reliable.

Summer of 2015 was our first summer and first experience with Home Shield. Our A/C is brand new and is not cooling the house. They sent out a tech, I paid the service call fee, and never heard from anyone again! Time past. Now it's summer again, our A/C does not cool the house! I've been on the phone with two different representatives and they have my whole story on file. I was told that they would get back to me, but if I did not hear from anyone by Thursday (of last week), to give them another call.

I had an issue with my microwave/oven combo unit and the microwave part of the unit will not work. The display on the unit works fine but the microwave keeps on giving the message "Door" upon pressing the start button. Upon some research, it looked like the door sensor(s) (it have 3 sensors) is malfunctioning. I did open a service request with AHS few months ago. The contractor showed up and told me that this is a 2 person job and he is authorized for only one person. He never worked on the unit, collected the 75$ visiting fee and left. Upon checking the website for the service status, it kept on saying In-Process for few weeks.

Every time I call it takes over an hour to get someone on the phone. When addressed their excuse is that they have many calls coming in. Today it was 931 calls on wait. They really need to address that. Also the contractor was here on the 20th of June. Today is the 30th of june and I had not heard from them. They called the company while I was on hold and I was told that they are going to put it in to the system and I would get a call within 24 hours. Lets see what happens. Very frustrated. I asked to speak to a supervisor and was told that there was no one available. Waiting to hear from a supervisor. The girl tried to connect me to the expediting department, but no one answered there either. I really disliking their service now.

My tankless hot water heater system has 3 components - the heater itself, a 5-gallon electric water heater and a recirculating pump. The 5 gal. electric heater is in place so that the main heater does not have to cycle on and off all of the time to keep the recirculating hot water hot. The 5 gal. electric water heater sprung a leak and AHS will not cover it, in that they deem it a storage device. NOT SO. It seems that they will go to great lengths as to not cover anything.

It has been a nightmare. Outside ac damaged due to fan broke. Repaired fan but say damages to unit not covered. Unit open where child can cut their hand off. Ceiling fan rust in bulb area they say since it is coming on now not covered. Washer parts has been replaced several times within the past 45 days and still not working. 2 washers has probably been bought with the cost of parts. Yesterday service came again repaired washer lol. He left stating, "You all fixed up." Wiring left out and washer still not working.

I called American Home Shield over a week and a half ago to request service for my central air unit. After several calls and holds (waiting over 30 minutes to speak to a representative each time) I was informed after 48 hours that a service technician could not be located. I was given authorization find one for myself. I located a company who indicated that I needed a new unit as the unit had worn out parts and a new unit was needed.

American Home Shield provided us with a great, great service. I had a plumbing issue two weeks ago so I filed a claim over the phone and their contractor did a good job. It was a great experience.

The easiest way for me to file a claim with American Home Shield is by calling. I did so for my recent claim which was for an air conditioning repair. In general, their reps and contractors are good except for a time that I had a problem with the contractors.

Our last claim was on our toilet that cracked, and it was our fault that we didn't get it fixed quicker because we weren't home. But, it got fixed. The contractor was friendly and able to answer our questions. We’ve had American Home Shield for a long time.

I got a claim for repair home - my garage door, microwave, and shower bath which already got fixed. The claims were processed fairly by AHS.

We had a problem with the air conditioning unit and we filed a claim online with American Home Shield. It was really simple. The contractor that was sent was quite nice. In fact, we had a problem with the same unit for three times this year, and each time, the person who came out has been really nice. Our experience has been easy, quick, simple, and overall great. We’re very happy that we are with Home Shield and we will continue to be with them for a long time.

I had problems with my refrigerator, freezer, and dryer, and filing a claim with American Home Shield was very easy. I got a call back from the company in less than 30 minutes to let me know when the contractors would be out. They were professional. I had some complaints one time but it’s back like it was when I first joined them some years ago. I got excellent service. The experience was good with American Home Shield as well as the contractors.

I’ve had American Home Shield on one of my properties for 14 years. I’ve got it on a couple of rental properties too for about seven years. I’ve really enjoyed it. Everything is detailed out in the contract and it’s been great. The last work order that I did have on them was about three weeks ago. It was on my pool equipment. The pool pump and pool sweep motor were leaking. I called AHS and they sent a technician out. It took a little while for the technician to call in the diagnosis because it was peak season.

I've filed an online claim once with American Home Shield and it was very easy. The contractor they sent was very good. However, when I upgraded my policy to include my washer and dryer recently, there were some problems with the communication on the phone number that I had on the cover page of the policy. They're not prepared to send somebody with sales to handle someone like myself who wants to upgrade. The number is designed for service but it doesn’t seem to have smooth link to someone in sales so it took a little while on two occasions when I tried to contact them to inquire about upgrading.

I had a plumbing problem where a galvanized pipe under my house was ready to burst. I've already replaced the one coming into my house and it cost a good bit of money. Then when I got American Home Shield, I thought that they cover things like plumbing. I thought that just meant hot water heater or dishwasher, but when I checked into it, they do the piping, so I called them out to check the pipes but that has never happened yet. They've been going back and forth. Finally, I called and got the plumber to come back out but he didn't do anything because they're still questioning that $100 from when I paid the first time. Then I was told that coming back out, they would waive that $100 fee. It's in the notes on the computer under my name because I remember hearing whoever it was I talked with, I heard him typing. I don't have a rate yet because I haven't gotten my estimate or anything from AHS.

I submitted a water heater claim with American Home Shield. Even though we had to pay part of the cost of it, it was still worth having the insurance. The plumber was professional. It took the better part of a week to get him back out and to do it, but as far as everything else I was pleased. Overall, it was a good experience.

I needed to get my microwave fixed and submitting a claim with AHS was very easy. They did a great job overall. No issues with me. Everything's been wonderful since the repair.

The pool pump had to be replaced and I submitted a claim with American Home Shield online. The process was easy and they normally call within the same day or the next day. They've provided good customer service and the contractor they sent seem knowledgeable, but they don't go above and beyond besides replacing what's immediately broken. All they did was replace the pool pump and did not look at other possible things that were causing it to break. It works for a while, but it did eventually go out again. So I have to call them again and they've come out for the third time in two years to replace it.

I submitted a claim online about my dishwasher that had quit working. AHS had someone call me within just a few hours. The contractor came and evaluated it. He told me that more than likely, American Home Shield would not fix it because the unit was old and would suggest a replacement. He put his information in and within maybe a couple of days, somebody from AHS contacted me and said that they were not able to repair it but would want to replace it and they’d need a list of possible replacements. I went online and picked the one I wanted and contacted them. AHS said they would arrange for that and the company that would be delivering it would contact me.

To date we have been relatively satisfied with our experience as an AHS customer, however our most recent experience has changed my mind entirely on the company and contract. We had a broken dishwasher several months ago and had a repairman out to fix it after paying two service charge fees of $75, which was expected. When it was still not fixed, I called AHS to have the gentleman come out and fix it one more time and they offered to waive my charge. Fast forward 5 months, we have an issue with our stove and I go to place a service order only to find that I have a past due charge on my account, that has accrued interest, and I cannot place a service request until resolved. I have spent the past 3 days on hold for over an hour each day attempting to reach a Customer Service representative to no avail. Good luck getting through to anyone at AHS if you actually need their service! Would not recommend.

Had a good interaction with the contractors on my most recent claim for our air conditioner. They ended up replacing the unit because our compressor went out, and American Home Shield only pays a certain amount towards replacement freon and it was gonna cost us a lot of money. Also, our system used an older type of freon, so we ended up going with a new heating/air unit, but American Home Shield didn’t pay a dime.

We had AHS for over two years. All is well if they don't assign a company called "GREENWAY HOME SERVICES, LLC." We suspect this company own or have strong handle on AHS. We had three extremely bad experiences in the past with this company and complained to AHS but absolutely to no avail. This company has the ability to fake expensive charges that AHS do not cover. AHS will assign Greenway on all service requests that deal with AC, water heaters, appliances, etc. The customer has no right to refuse this company and request another one!

Coverage is always problematic. Have to wait for an hour to reach customer service.

Tech came and looked at my air condition unit (fan not turning on the outside unit). Came into the house and check coil (it was dirty). Needed either clean or replace. Complete new system was needed. Didn't get a call, called them to find out on the status, would call me the next day. Waited 13 days, called the co, didn't know what I was talking about. AHS was not told anything. I called the BBB and this co. has had 9 complaints and their rating was a "D". Called AHS and informed them of my finding with BBB. I will be cancelling my warranty and go with another co.

My most recent claim was for my air conditioner and the company called within reason. They came out three or four days after they called and also called ahead of time before they came out. They came out right on time and fixed my problem. My AC unit which is already old has been working great and I had a pleasant experience with AHS.

I'm very satisfied with American Home Shield. It gives me peace of mind as a homeower that it will protect me from catastrophes that I'm not prepared for when it's covered. I put in a request online for my garage door opener and it's very easy. I got a message and a call from the contractor within 24 hours. It turned out that I didn't have an issue.

My air conditioner at home wasn’t working. I filed a claim and AHS sent somebody out to make the diagnosis. There were some electronics in it which apparently fried and some things needed replacement. They eventually fixed it and now my AC works like it's supposed to. I’m glad I have the home warranty with AHS.

American Home Shield recently came out and the contractor was awesome. I had a plumbing issue and a running plummet. The plumbing issue was running my water bill up extremely high. I called in and I used the automated system in the beginning and made my appointment but no one had called me in three days, so I called back and spoke to a customer service rep, who said that she didn't know why the claim didn't go over to their provider, so she re-sent it. Then I called and waited about three hours. Since I haven't heard from the provider, I called them, they researched the claim, and saw it. Then I was told someone will be out the next day and I was given the time frame.

American Home Shield was great and very upfront. They did all they can. It was just between me and the contractor working our schedules to get things in and out. Our second contractor was great but the first one was a little rough. I was without a stove for a week, but other than that, it was fine. I'd recommend them.

We filed a claim to American Home Shield about the icemaker on the refrigerator, and the technician was absolutely outstanding. The refrigerator icemaker is working very well now considering that it is already 11 years old, so we're very happy with that. In the same day but on a different claim, I had parts falling off of my microwave. The same technician looked at it. He said he'll ask AHS to replace it and AHS agreed to that, and the new microwave has been installed. However, it took an inordinate amount of time from the time that we made the claim to replace the microwave until it arrived and was installed. But once it arrived it's been fine. Their technician was very friendly, quiet, knowledgeable, cooperative and easy to work with.

I filed a claim for our dryer and American Home Shield came through quickly. The contractors were very, very courteous, going above the call of duty. They did what they needed to do in a professional way with the professional knowledge that they have and it was done well. Even if they had to go out and get some parts, they would do so. If they didn't have them on their truck they would get them and bring them back. AHS also put these helps on the emails every once in a while which are very helpful and interesting, like how to save money on electric bills this summer during the heat and I really appreciate those.

We’ve always had a good experience with American Home Shield. Having an extra insurance is really better because on our first house our air-conditioning unit went out. Without AHS, we would have been out of a whole lot of money that we couldn’t afford to pay for a whole new unit. We’re going to be in bad shape if we don’t have it so it’s not worth not having them. In these homes, there are a lot of things that go wrong and break down.

My most recent claim with American Home Shield was with the water heater and I was supposed to get a new one. Their reps were friendly. However, our renter took time off work, waited at home for a day for the contractors, but they did not come. Come to find out, they had to order a new water heater and it took about a week, which was a problem. AHS needed to let us know that they were ordering so that the renters weren't sitting there without a water heater for a week.

I had to redo a pipeline in my cellar and submitted a claim with American Home Shield. The process was fairly easy and the people that I’ve talked to on the phone were courteous. They helped me find people and if I have any problems, I'd just call back and they'd get me someone else. In fact, I just got my signed contract. I looked it over and I understood what’s going on and the things that needed to be done. I’d recommend them.

I've had nothing but a good experience with American Home Shield. I recently submitted a claim for an air conditioner and the company that they sent out to repair it was very professional. They had to replace the coil in it and they went above and beyond what they had to do to repair my unit. I was very pleased with them. Anytime that I've ever had to contact AHS, they've always been just very good. There is a fast response. I can get someone right out and I've never had to wait. All have been very positive.

When I put the order in online for my garage door springs, I should’ve been notified by AHS that the springs are not covered. Instead, their guys came over and looked at my garage, and I had to pay $75 for nothing. I wound up having another guy fix it and I paid $250 for it. If I had known that it was not covered, I would’ve called a garage guy out, like I ended up doing. I’m not happy with the experience.

We have a policy with American Home Shield, and have tried to use it to cover our pool equipment. We already have a service take care of our pool weekly, and they saw that there was a crack in the water filter, allowing water to spew out of the side of it continuously. They quoted $1400 to replace it, so we contacted AHS to see how we were covered. They wouldn't use our pool company's diagnosis, and said that we had to schedule an appt. with their contractor, and pay them $75 to get a diagnosis. We called, but they hadn't received our "case number" yet, so they couldn't schedule an appt. They asked us to call them back in 24 hours. Another day went by and we called back... they still hadn't received our dispatch number... and our filter is continuing to spew water.

Purchased a home warranty contract from American Home Shield. The first time we put in a service request on their website for warranty work at 1:15 pm on 6-27-16. We waited until 6:30 pm on 6-28-16 - without hearing from anyone we decided to call. After being on hold for over 60 minutes, I decided to call a local electrician on my own to hopefully fix our electrical problem. American Home Shield is the absolutely worst company to deal with. They were very easy to contact when purchasing from them, but when you actually have to use the service, you can not contact them.

One of my AC units was not working. Created the service request online. Contractor showed-up; started abusing me saying I should have switched off the AC in order for the fan motor to cool down. How on earth would I know that! Then he left saying he will come back after the motor cools down. Next day, he came back and said the Freon is low and I need to pay from my pocket to add Freon. I asked him why the coolant is low and if there is a leak; he just turned around and said rudely "you talk to the warranty company man" and left. I tried contacting AHS; after 45 minutes wait, I was able to talk to the rep and appraise her of the situation. She said I did the right thing by asking about the leak and then calling them about this issue. She asked if it's ok for the same company to come back and do the work. I said it's ok as long as I don't see the exact same rude technician.

AHS does not answer their phones when you call. Each time I called in the last week (5 times and counting) I was on hold for over 30 minutes and no one answers. They do not publish an email address, so if you want to get to someone, you have to make negative comments on their Facebook site. The technician they sent, who did not contact us until we escalated the issue, arrived in flip flops and told us they would be back in two days. We are now a week later, have called the tech. three times and counting, and they do not return calls -- phone goes straight to vmail, the vmail says they will call as soon as they receive the message, but clearly that is not true. Since AHS does not answer their phones, there is no recourse. Terrible service.

I claimed to my warranty company, American Home Shield, (Dispatch Number: **) on June 20 and told company the AC unit on the second floor stopped working. A service was scheduled next day to its contractor named Fast Response Heating & Cooling between 10 am-2:00 pm and I asked to call me 30 minutes before technician get my property. Technician named Michael texted me 10 minutes before he get my property and I reply him - said I could not get home in 10 minutes and asked him to wait for a while, but he didn't reply. I called him, nobody pick up the phone. I left message and no response at all. The phone of Fast Response Heating & Cooling? No Way! I called AHS again on June 25. After I was hold 58 minute, one lady pick up my phone and set up another service request to the company Fast Response Heating & Cooling.

I have been with HSA for about a year and have had perfect service experiences in the past, since American Home Shield brought this company my last service experience has been A NIGHTMARE! I placed a claim on 6/5, it took the company 4 days to call me to even schedule my service. Once they called they could not even come out until 6/17. The contractor came out and evaluated the problem but did not have time to actually complete the repair. After waiting 5 days for the contractor to call in for a authorization, I was finally given a approval for the repair, only to have to wait an additional week to be scheduled. My appointment was today, but it's raining and I have been rescheduled for another week. The contractor is offering to come out and charge the unit tomorrow until the line can be repaired but they could have offered that on the 17th... or the technician who came today could have done it, but instead I am consonantly inconvenienced.

I just started with AHS and had them come out to figure out why our refrigerator is not cooling. They sent someone out which was fine. The tech told us to unplug the refrigerator for 24 hours and then call them back to come out with no additional charge. We did as told and now that we are trying to call them back, we can't get through!!! I called 3 times yesterday and on hold for over 30 minutes each time to get disconnected. I am on hold now and it's 7 in the morning. Been on hold for over 30 minutes and even on hold with their chat window for over 30 minutes!!! WTF!!! This is so ridiculous!!! If this is what I have to deal with, I think I will take my business somewhere else.

I placed a service request on 06/20/2016. On 06/21/2016 a service tech came out to our home and diagnosed our A/C issue from Arrings AC and Heating. The repairman told my husband that he did not have the part to complete the repair and that it would take ONLY 24/48 hours to get the part in. As of today 06/27/2016 we have no part and no A/C. My husband phoned Arrings today and was told that the hose we needed had just arrived. The problem is we didn't need a hose. The person on the phone promised my husband that he would call back promptly to figure out what had happened. Hours later he called back to Arrings and no one would answer. He then tried to contact AHS and waited on hold for over 35 minutes with no answer.

I called American Home Shield because my air conditioner went out. They previously serviced a combination furnace air conditioner. It's a piece that runs the air-conditioner and runs the furnace. They fixed the blower but the air conditioner is not working now so they're coming here. Submitting a claim has been okay. It took a long time for a rep to come on the phone but other than that it was fine.

I have one pending claim right now with American Home Shield and I'm waiting for the contractor to call to make an appointment. I called AHS and they gave me the name of the contractor but I'm not happy with their rating so I contacted AHS yesterday to see if I could be changed to someone else. I asked for someone specifically but they don’t work with that company, so I'll just wait to see if this company would contact me. If they don’t, then I'll contact who I need to.

I’ve been with American Home Shield for years and it's been good. Recently, something was wrong with my washer and as soon as I made the claim, they assigned me someone. The person called, came within a couple of days and looked at my washer. He was very pleasant and professional. My washer was fixed the same day and has been working fine.

Our most recent claim with American Home Shield was for our air conditioner. The contractor they sent out was very knowledgeable. He fixed the AC pretty fast, and it’s working now. Our experience has been good, fast, and professional.

I had an issue with some part of my heating system and American Home Shield couldn’t get anybody out to the location. I had to make numerous phone calls and they didn’t bother to tell me. It was almost three days and they finally said, “Well, you get somebody out there and have them give you an estimate and have them call us and then we will approve or disapprove.” That’s a little tough to do when we’re talking about outside help to ask them if they’ll pay for it. It turned out that the people that I did get to fix it had dealt with them before and had no problem. They fixed it and said that the AHS representative paid the bill.

I had some plumbing problem recently so I filed a claim to American Home Shield through phone. I'm very satisfied with their claims process. Their reps were very nice and the technicians sent were excellent. They explained the problem very clearly and what they'll do and that they'll take it to the next level if they won't able to fix it. It was quite informative. Everything's perfect after the repair.

AHS has been very prompt and professional. When I call, they get right on the phone to try to make connections so I can get service. I haven't had a delay with them at all about conducting business with them. So far, the contractors they sent out to my house were very professional, quickly answered questions that I asked and have taken care of business. I recommended them to my sister and she's pleased with their service. I would recommend AHS to anyone that is in need of that type of service.

The process of submitting a claim with American Home Shield, either online or through phone call, works well. I've had good experience if I had to talk to their customer service person. I had somebody look at the air conditioner and it worked out fine. I also had a person out to do the heater on the spa on the pool during wintertime.

I submitted a claim to AHS over the telephone in conjunction with the service providers for a replacement of an air conditioning unit and it was a relatively painless process. The contractor who came did a very professional job and since then, the air conditioner works fine. But it would have been nice if AHS covered more of the cost.

We've submitted claims with American Home Shield twice and I did it over the phone and spoke to a representative. And the contractor sent by AHS at both situations has been great. They came out within a reasonable time, were professionals and replaced the parts or with our microwave, replaced the unit. Then they returned with the correct part and put the unit in and everything was fine. I would definitely recommend AHS. They’ve provided a great service.

We had an outage so I filed an electrical claim with American Home Shield and some electricians came. I spoke to a rep over the phone and she got the claim through. She was thorough and knowledgeable as to what I needed. The electricians showed up about four days later and were absolutely awesome. They had to come out twice since they didn’t get it the first time, but they eventually got it. Their company is always timely, they call, and they are knowledgeable.

A dryer wasn’t working so I went online and submitted a claim to American Home Shield. That was easy and within 24 hours, a technician was out and took a look at it. We weren't at home but we had a guest there. The technician told us over the phone what was going on and how he was fixing the dryer. It was really good. The dryer seems to be working fine too. We’ve been with American Home Shield for over a year and we've been pleased with them. Most recently, their response time has gotten better.

I recently filed a claim online with American Home Shield for my refrigerator, and it was easy. The contractors that have been sent by AHS have been fine, and they fix the issue the first time.

Have a leaking water heater, called AHS, and they sent tech. Tech confirms water heater needs to be replaced. AHS says "we will pay for some kind of valve, but not to replace water heater," but it will cost me $295 to dig it up. I think AHS is a fraud.

It was a good experience. Good to be able to request service online, pleased with the service. Glad I purchased the warranty.

The home we purchased came included with this warranty company. We had an issue with our heat pump package unit and called them to have someone out to look at it. First time they came around it was diagnosed with a bad compressor. Second time they came out it was diagnosed with parts going bad and supposedly parts missing. The unit was working without them before hand and would have continued to do so afterwards. The amount to replace the parts amounted to $1,300. I refused to put that money into a 16 year old unit that has a phased out refrigerant with high energy consumption.

Service was fast and excellent.

We had good experiences with American Home Shield, however, the last one we had wasn't good. It was for a pool repair for which the techs came, did one part and left saying they weren't sure they had fixed the other part. They thought maybe they hadn't, and they hadn't, but they didn't come back. Also, it was raining when they came out and one of the problems was that the pump was leaking. One of them said in the rain he couldn't tell if it was leaking so he would come back. However, in about 10 days he also didn't come back. We must have called 20 times but there was no answer from their phone. Then we called AHS and talked to them twice about it but nothing was ever done. They said they'll see what they could do and get back with us but they never did. So we got discouraged and we had the pool fixed ourselves.

The second visit by the repairman was a result of the first repair not fully fixing the problem. I paid the service fee for the first visit however even though I reported the second issue this time with the new ice maker within 60 days I was required to pay the service fee again.

I am so frustrated with this company. Our refrigerator kept freezing everything and we called them to fix it. They came out and had to order a part so we had to wait. They came back and supposedly fixed it, but it kept freezing everything. Eggs, mustard, etc. We called them back they supposedly fixed it again and it still kept freezing items that wasn't suppose to be frozen. We just dealt with it. Well, it finally went out. We called on a Monday and they said no one can come until Saturday. I called back to see if someone could come sooner. It was changed to Friday. Yay! I was trying to update my payment information online but forgot my password. I hit the forgot password and enter my email. It said my email isn't a registered email, but when I call that's the email they have on file and the email I receive emails from them.

I went online to submit a claim for the air conditioner, and got a response within an hour. The contractors were able to fix it right away and it's been working great. I've recommended AHS to many friends already.

Our most recent experience with American Home Shield was great. The water heater wasn’t heating up so we submitted a claim. Originally, they sent it to the wrong type of company to fix it but it was corrected within four hours. We had the right people out the very next day. The technician came in and explained to my husband what the problem was and how they were going to fix it and it has been perfect since the fix. We’ve been pleased with AHS's service and have been with them for 20 years now.

Submitting a claim to American Home Shield was easy. I could make a phone call and put in a request and they assigned a contractor, and the contractor was to call me back. And typically, they don't call right away so I'd call them. I keep a log in my notebook of when I call and the response time and who I used, and whether I'm satisfied or not because I often have more than one plumbing problems in different times during the year, and some of the plumbers have been good and some were not.

The air conditioner failed recently, so I submitted a claim online with American Home Shield, and this was easy and very simple to do. When the contractors came in to fix the AC, I was out of town, so I had someone else here. The contractors that AHS sent were great, and so far, the AC's performance has been great since they fixed it. They did what I needed to have done. Right now, I'm very happy with AHS.

Our air conditioning unit needed some Freon and AHS came out and took care of it for us. My husband filed the claim and it was super easy. He did it online and got a response right away which was within an hour. They gave us a claim number and told us when the vendor would contact us. Everything went as they said. The contractors talked to my husband over the phone because we had a question about their recommendation and pricing. We authorized it and everything's worked out great. Our AC unit's better than before.

I called American Home Shield recently to submit a claim for our microwave oven. The contractors went in to do the repair but it was so old that a part from the inside cracked. I sent pictures of the broken pieces to American Home Shield and they agreed that the oven needed to be replaced.

Our claim with American Home Shield was good. It was for my cooktop and the technician that fixed it was very nice, helpful, knowledgeable, and professional. However, one of the burners he fixed doesn't seem like it's working quite as well. We have double burner sizes, but when we used the small burner it doesn't work and goes to the big burner. We just got back into town and discovered this.

My most recent claim with AHS was for a Freon check. Back in March or April, AHS had recommended the air-conditioners be checked before the season began. I submitted the claim online and within less than a day, they responded and got somebody scheduled out for the next couple of days. It wasn't an emergency. However, they still reacted very quickly. The technician came out and looked at both the air-conditioners and determined that there was a Freon leak and fixed it. So the service was fantastic. The peace of mind to know that the air-conditioners are not going to go out in the next two months or so before the season ends is very important.

We had an issue with the water heater twice in a row. It was replaced before and then it was acting goofy so they came out and reset the brain, tinkered with it, and it’s been working perfectly since. While their technicians were tinkering with it, I asked them questions about what’s going on and they explained everything. They were quick. We have AHS for four years now and we plan to continue to keep it because it definitely pays for itself. It's worth the cost.

I've made a few claims with American Home Shield and have not encountered any problems. When the contractors couldn’t repair something and said that they would need a part, they would come and fix it when they get the part. AHS is great and easy to use.

I go online or call to file a claim with American Home Shield. It's easy and someone typically comes by within 24-48 hours. My most recent claim was regarding my air conditioner. I let them know what was wrong and they typed things up and sent someone out. I liked all the contractors that came out for various reasons and I trusted their opinions. They’ve been nice, trustworthy, and their repairs worked. But regarding my air conditioner, I wish I didn’t have to keep making claims and that American Home Shield would say it’s time to replace it. We had air conditioning guys come out to our house three times and we’ve only lived there a year. That’s my biggest complaint since there's the frustration of dealing with the hottest week of the summer and the air conditioner didn't work. But other than that, I haven’t had an issue with American Home Shield every time I called. They are pleasant to work with and they have knowledgeable contractors.

I’ve used American Home Shield for years. I use them every time I buy a preciously owned home. They’ve always been very efficient and taken care of me. I had a gas stove repair recently. I submitted my claim online to AHS and it’s always easy to submit a claim with them. All of the contractors that they have sent have been adequate. Some of them are better than others as far as the personalities, but all of them do the work very well. The repairs have all been good, too. They all use quality replacement parts. Most of the time, the parts are put out by the company and not third-party parts and they all work well. I’ve saved at least $10,000 over the last 10 years using American Home Shield.

I went online and told American Home Shield that the faucet in our master bathroom was leaking. Within 24 hours, I had a call from the vendor. They came out and fixed it. Two days later, we noticed it was still leaking. It turned out they only fixed part of it. I had to talk to American Home Shield again. They were great and issued the work order. The vendor was very responsive too and came back at no charge, fixed the other side of the faucet and we were all set. I love that they did that. It would have been great, though, if they addressed both the hot and the cold faucets while they were here. Apparently, the contract only allowed the vendor to address one or the other and they couldn't fix the hot and the cold at the same time. On the upside, they took care of it and got the whole job done eventually even though it took a little longer.

Most of my claims with AHS have been good. The last one was a plumbing deal where they had to replace the plumbing in the wall and they tried to blame that on scratches on the faucet on the outside which weren't scratches. It was tarnish and I've been here 25 years. The handle broke and that's all that was wrong with it but it cost me $900. I wasn't happy about that because it had nothing to do with what was in the wall. I didn't accept the assessment from their rep because she didn't want to replace it because of the broken handle. The plumber came out here and was nice about it. He told them they had to replace everything in the wall and it's very expensive to do that.

Our air conditioner went out right before the summer. Submitting the claim was very easy and the company that came out to do it was fine. They weren't super busy, which was good. The technicians were very professional and everything went very well. I was very satisfied and I've also recommended AHS to some friends of ours that are going to get them, too.

Our water heater was leaking water out the bottom. It wasn’t too bad but it was enough for us to have it looked at. We called American Home Shield and told them what we needed. They said they'll get our number and have one of their local technicians call. We got the call from their technician the same day or the next day. They were really nice and kind, and we were pleasantly surprised. They checked the heater out and said they needed to replace it.

My most recent claims experience with American Home Shield was fine. The only problem was they had a hard time finding people to come up here because I live far out, so we had to go through several phone calls and different people who they said were coming but didn't come. Other than that, I'm happy with the claims process of AHS. I would recommend them.

We never had any problems with AHS reps taking our information and putting a claim in, although, almost every time we call, there is a long time to get through on the 800-number. We recently called them for our dishwasher. We made four different calls and had different contractors. The most recent one was very good and did a great job. We also had people come out for the refrigerator and the garage, and we had some difficulty with one of them. They said that something major needed to be replaced, and AHS said they’re going to send out someone else, which they did, and the refrigerator was repaired. But we already paid the first contractor the $100 deductible, and when AHS sent out someone else, we continuously got billed for that $100. I continued to call them, and they finally took care of it but it was frustrating.

I had trouble with our washer, and submitted a claim with American Home Shield. We didn’t have any issues with the contractors they sent, and they fixed the problem on the first trip. Everything's good with American Home Shield.

I like submitting a claim over the phone instead of the internet. It's being old fashioned but it was easy to do. The tech came the same day. I knew what the problem with my AC was and I told him about it. It wasn't the AC itself but the drain line. It got clogged and the pan filled up. I've been at my home for many years that I knew the immediate symptoms so it didn't cause any problems. The guy fixed it and everything went well. He blew the lines out, explained a lot of stuff to me, looked at the dates and told me how old my equipment was. I knew everything had been here forever and I'm expecting it to go out. So after my next endeavor with American Home Shield, it'll probably be a very big job on this AC. If I have another AC problem, I want to request the same company. The tech was great and I liked him. He was courteous and respectful. I've been happy with AHS.

AHS is a wonderful thing to have. I call up when submitting a claim to AHS and they get back to me, ask what the problem is and then get someone. They leave me hanging till they find the person that I need. Then they call back to make an appointment and the people would show up when they’re supposed to. The contractor was here this morning and did a great job. I have cancer and trouble getting around and they have been very helpful without me having to walk far. They explained the problem very plainly, had the parts on the truck and fixed the problem as fast as they could. They told me to call if there were any problems at all, and they would come back to see what they could do to fix it. By the time the contractor left, I had air-conditioning running and was very cool and comfortable. It was a great pleasure to work with them. They really did a fantastic job.

All of the claims we’ve ever done with American Home Shield has been great and I really haven’t had any issues. Everything’s been handled very well so far. Submission is easy. I pick up the phone most of the time and call them and go through their system. The companies that work for them come when they say they’re gonna be there, do the job, and seem to be professional. I’ve had a good experience so far and I’d recommend them.

I submitted a claim with American Home Shield for a refrigerator repair. Filing the claim over the phone went well, but it's been over a month now and it hasn't been completed yet. In fact, I have food all over to my neighbor’s house to keep them from spoiling. Initially, the contractor came out and replaced a part. He didn’t fix it, so I called AHS back and they sent another guy out and he replaced something else. That didn’t fix it, and then he replaced something else, which still didn’t fix it. He then told me that he couldn’t fix it because there’s something inside it that he can’t fix. AHS called and sent another contractor. When he came, he told me that he will order the part. He called me back and said he got the part ordered, and it might be more than a week for it to arrive. The contractor that AHS uses is a little sluggish. I even asked to speak to a supervisor, and it took four days to get a hold of him. I’m disgruntled with AHS right now.

I submitted an air conditioner claim to American Home Shield about a month ago and somebody from Epic Maintenance was sent the next day. My breaker was not on with the air conditioner which is why it wasn’t working, but the technician fixed it. He was very professional and nice. It's working now and he also did a check of the air conditioner. He said everything was fine and that the system was good at that time. He went a little bit more of what was asked for and I felt I got good service.

We’ve used American Home Shield several times and they’ve always been straightforward, reliable and got the job done. I couldn’t be happier with them. Our last claim was for our dishwasher that wasn’t pumping water. Submitting it was very easy. It’s probably one of the best things we’ve done for our house. Every one of the contractors has been professional and on-time. They give you a timeframe that they’re gonna be there, and they call and show up when they say they’re gonna show up. If they can’t fix something, they send out for the part.

Great service, prompt service, qualify companies, just the best company.

I had my central AC broken for last 7 days. I contacted AHS 6 days ago. They scheduled vendor after 3 days. Technician came to my house and said he cannot fix the issue. I contacted American Home Shield (AHS) and they assigned another vendor. On day 5 new vendor contacted me and say they cannot provide me the service because it is their out of service area. I contacted AHS again. It took me more than 40 min to get hold of associate, and said they try to assign another vendor and if AHS cannot find any vendor with 24 hr then I can go to my own vendor and AHA reimburse the cost. Up to now I have not received any call from AHS and I am going to call AHS again. NOW it becomes my daily routine to call to AHS and talk with hope. I am sure by day 30 my AC will be fixed so I still have to survive with southern California heatwave with my three small kids.

I have been having problems with my air conditioner. I have called and they stated they would have local company come out. Well the first one is 1 1/2 hours away should be here between 1-5. Well 5 came by. I called company and he say very rude "It probably be another 2 hours." Well he didn't show up until 10 pm stated he couldn't get to it and will have to reschedule it - wouldn't be for another week. Called insurance. They set me up with another company. This one is 3 hours away - would be here between 8am-12. Well that time came and went and they showed up the next day while I was at work. Had to pay for someone to give my sister a ride and he never went inside. I had to call the technician. He said it is on. It was a grill on it. I told him it has always has started but does not get cold. Now my sister came outside and told him it was not cold. He told her it will needs time.

American Home Shield came out in a timely manner. I had them recently worked on my refrigerator. The gentleman who came out to perform the maintenance on it seemed to have a good knowledge of what was wrong with the refrigerator. He was able to get the part ordered shortly and get the refrigerator back up and running relatively quickly. He was professional and did what he was asked to do and he moved on. The experience was a positive one so I was pleased.

I had a garbage disposal replaced through American Home Shield. I submitted the claim online which was easy and the contractor was pleasant and very courteous. He had to come back a second time because he had to order a part but he was pretty informative and let me know what was going on throughout the process. It's been a great experience. I have no complaints.

We had a claim from American Home Shield for our garage door opener. It needed adjustment, but the main problem was that the power outlet is not working. So we need a send out for an electrician to come and look at the outlet. There was no follow up after the inspection. It seems that we have to do the follow-up and not the people doing the work. We have to chase their guys down in order to make sure that they send an electrician out to look at the outlet. It is also infuriating to go through the whole thing of not talking to a human, but talking to a prompt machine. But other than that, the contractors were very nice.

I called American Home Shield because the drain hose that comes off of my furnace was clogged and there was water all over the floor. The furnace was replaced after we moved in there and I thought that they had replaced that hose too. However, the contractor told me that Home Shield won't cover that. He blew out the hose but it's still in terrible shape. When I asked why the hose wasn't replaced when the furnace was replaced, he said that AHS doesn't cover hoses. Somebody should have said something to me at that time. He also told me that the hose will cost me over $200 and I know I could buy it cheaper than that somewhere. For me, the contractor was not friendly. I'm trying to find a hose that will work to take care of it so it won't happen again.

My air conditioner wasn't working. I went online and submitted the claim with American Home Shield, and it was pretty easy. When the contractor sent by AHS first came out this past Friday to work on the AC, he was friendly, and seemed to be efficient and to have done a good job. The AC was fine when he left. But about two hours after he left, it broke again that night and both AC units went out. So the person who came out to repair the AC did not work well on it, but only fixed it temporarily.

I had a very good experience with American Home Shield. The pipe in the bathroom was leaking and a guy had to cut it and stopped the leak. So I was very satisfied. I would recommend AHS. Their contractors were very professional and did their job in record time. I cancelled my contract because I sold my home. I bought a new-build home and don’t need warranty at this point. I told AHS that I will come back to them after this first year when I have to get my own warranty.

I've had two claims to American Home Shield that happened at the same time. One was at my permanent residence which went fine and the other was at my rental property in California which did not go smoothly. My daughter lives there and she has two small kids. The refrigerator condenser went out and AHS didn’t approve it at first. I didn’t hear back from the contractor as well. I had to wait forever to try and talk to somebody. I finally talked to a manager at AHS who said that they don’t know why my claim was denied. They approved it and the contractor came out again to say the same thing that he said the first time.

We've only used AHS once and it went fine. We had a hot water leak, so we submitted a claim over the phone and it was easy. The technician was very professional. He said we needed a new water heater and then put one in. Since it went as well as it did, I decided to renew my policy.

I had a microwave repaired by AHS and submitting a claim for that was easy to do. The contractor was very amenable to my schedule and was nice when he was in my home. He did a good job and the microwave has been working fine ever since. It was a good experience. I had American Home Shield on another home before and it was a good experience too. I had other available home warranty companies, but I went with American Home Shield based on my prior experience with them.

I submitted a claim online to AHS and it was quick and painless. Later that day, the contractor called me and scheduled me for the following day because they were really booked. So I had to wait an extra day. The contractor was very smart and good at what he did but he wasn’t really a happy, people person but not angry either. He was able to find the problem and fix it within 30 minutes. Everything’s fantastic but overall, I am not pleased with the customer service of AHS. There was a problem I had last year where it took them six months with several emails/requests to fill a hole that they had cut to replace a pipe.

I submitted a claim with American Home Shield for my dryer. My son was here when they came out to check it. They said they had to order a part and would call and try to be back the next day. He did call me and tell me that the part wasn't coming in until late afternoon and it was very courteous on his behalf to have the gumption to call and tell me that. Then he went well and beyond by coming in that same day to fix it, and the dryer has been working fine since the repair.

I've not had any problems with any of the claims I filed with AHS. The most recent one I did was a month and a half ago for a shower valve that had been stuck and wouldn't turn off. I gave them a call and they responded on time. AHS contacted a contractor and called me back. It was also good that the contractor kept their appointment.

Our most recent claim with American Home Shield was for an air conditioning unit at one of my tenant's place. The people at AHS were very pleasant and they gave me an appliance guy who was very easy to work with. He knew the complex really well. He got there before me and he was already checking out the outside unit. He was making sure it was okay right out there. I asked my tenant if everything is working well, and she said everything is working great. Additionally, when we claimed for a stove with burners that were not coming on, AHS sent me a guy who was very pleasant, prompt, efficient and also easy to work with. AHS has been really good and very prompt in helping me to get the repairs done to the appliances. My experience with them has been easy peasy, and I would use them again.

I recently purchased a home and was provided a Home Warranty. Had a water leak that was not covered. The plumber they sent out could not find the leak and after the bill got to $600, he suggested I needed another plumber with special equip. My 79 year old father in law and his 80 year old brother came out found the leak within an hour of the plumber leaving, had it fixed within another hour. The subpanel on the AC unit burned up which caused problems with AC, called for service. 2 days later AC guy calls for an appointment. In the time it took for him to call I discovered the subpanel was the problem. Electrical contractor has never called. I called them and asked if this was covered and he stated no. I am a Realtor who has referred 4 families to AHS over the past year. It is not worth it, nothing is covered. Not a good experience. I will not refer anyone to them.

My last AHS call was to request a different plumber. AHS kept calling the same company out and that contractor only showed up twice out of the four times I called. They didn't really fix the problem and AHS wants me to pay the $75 fee again to get a new one sent. Customer service isn't helpful so I typically use the automated claim submission but I called this time to make sure they didn't send the same contractor again. I've had AHS with other houses in the past, they have a good concept but poor execution.

The original contractor was not very good and did not complete the work. AHS arranged for another contractor at no additional cost to complete the job.

Don't let AHS send Rite-A-Way Services Inc to your home or business if you have a service call. See their Yelp review... extremely low. A horrible company used by AHS. We have been loyal customers of AHS for over 20 years, but will likely cancel next renewal period. They are so slow to respond. Just spent 30 min on hold this morning then another 20 min (mostly additional hold time) to have them take steps to resolve our problem.

Buyer beware. Service level is horrible. AC system went down in June. Called to start a claim. Initial wait time was 25 minutes. Filed claim. Called to follow-up on the status of the contractor being assigned as I had not heard anything in 2 days. Again 25 minute wait (online chat option had a 32 minute posted wait). Meanwhile, I called a local contractor and they could visit the property the same day. Finally spoke with a rep. Shared my story. They said there was nothing they could do and that I had to let the process work. Called their contractor directly. They had available appointments a week out.

The morning of Sunday June 5, 2016 the compressor on our air conditioner failed on what was to be a record heat day in Southern Arizona. After checking the obvious, breakers, fuses, I called AHS approximately 1:00 pm to file a repair order. An email was sent to me from AHS with name of contractor for the repair. Called the contractor and filed for a work order. No reply from them that Sunday. I called again Monday morning and later they called back with an appointment for Tuesday afternoon.

American Home Shield is not worth **. Our ac went out two weeks ago. Now we live in Louisiana and it is summer. The temperature is 98-100 with heat index of 118. They were called immediately. Yes the technician came out next day and said needed new unit. He said they needed his approval and would be three or four days. No word, we had to call only to learn the technician had lost the paperwork he was to send in. AHS said it would be another day or two. After raising Cain they said call our own technician, send it in and they would get it done. Two days later they say they did not agree with him and want second opinion. Another two days to come out, another day or two to order parts then reschedule to come out. We have pets that are dying in spite of several fans.

I wish I could give negative stars to this business. I cannot imagine all of these positive reviews are true and accurate. The service person sent to my home twice for a different problem was incredibly condescending to me, and actually suggested I not tell my husband something was so easy to fix. I complained about this and verified my information for the third time. Last Thursday, 6/16/16, my dishwasher stopped draining. I called AHS and was told it was a long wait time. They offered a "new, state of the art, automated scheduling system." I accepted. I put in my information. No email was sent to me to verify service.

I reported a non-working AC unit to AHS on 5/13/2016. It's now 6/24/2016 and the issue has not been resolved. In the past AHS service has been good and responsive, but for some reason this time they have been terrible. It's very hot in Tulsa Oklahoma (high 90s). AHS is blaming their contractor? I say choose a better or different one.

My stove burner was not working so I submitted a claim to AHS. It was difficult because of the very long waiting period and I wanted to reach an actual rep. I had a number for my contract and they didn’t recognize it so it took a little longer than I thought. I’m waiting for them to come as the appointment is for Friday. I had a problem with my kitchen sink faucet before and AHS sent out a contractor. I did the deductible, and they came back the next day with a new faucet but it was shiny silver instead of the corrugated silver which is what the rest of my kitchen look like. I'm stuck with it and would have to live with it but at least it works and it’s not leaking. But I like the fact that AHS replaced my refrigerator when they couldn’t fix it. I was able to upgrade and get a new refrigerator.

We filed a claim to American Home Shield regarding our garbage disposal. We had to have it replaced but it was not covered. Nonetheless, we've had really good service from our provider, so we're happy with it. We've been very satisfied with American Home Shield.

I submitted my recent claim for my air conditioning unit online. In less than 24 hours, I had a service provider come out. He determined that it was the compressor and the only problem with that was it took nine days to get the compressor from the company they had it installed. That, was on the contractor's part though. Other than that, everything else has been good.

I was really surprised at the outcome of my first claim with American Home Shield. I didn't know what was up there in the air conditioner or how it was installed. It was leaking and I could see dust coming through my vent. Their technician stated in his report that the ductwork should have been smaller than it should have been. It wasn't covered in my policy so I was upset in that situation because I thought they might have corrected it. But I disputed that with AHS because we had Comfort-Aire come out one time to do cleaning and to make sure everything was with the AC and they never said anything about the ductwork being undersized.

I recently filed a claim with American Home Shield for a hot water tank replacement, and everything went perfectly. I made the phone call and reported the claim. Then the rep submitted a telephone number and a vendor that was going to come and look at it. The next morning the vendor called me and set up an appointment. They came to look at it on Friday, and the tank was changed on Saturday morning. The plumber who came did everything and two hours later, I was up and running. I’ve been with AHS since 2004. I keep on renewing it and it has always paid for itself. I always have good luck and good experience with them.

Two months ago I submitted a claim for a dishwasher repair. The water pump went out, and after the dealer and AHS searched for replacement parts that were no longer available, AHS offered us a new dishwasher or the amount of what they would allocate for the new dishwasher applied to the one that we would pick out. We got a brand new dishwasher, and it’s working fine. Their reps are pleasant and reliable, and the contractor that was sent was very good. We’ve used them before. In fact, they’re just down the road from us and we bought all our appliances from them. To sum it up, everything was done promptly and courteously.

The independent contractor sent out by AHS was very good, friendly and competent. He came to repair a ceiling fan and ended up replacing it because it was not repairable. We had bought one, so they used the one that we had already bought. However, I need to know how to go about getting reimbursed for that from AHS.