American Home Shield Reviews

Our bathtub was stopped up, so I filed a claim with American Home Shield online, and it was really easy. The contractor unstopped it. He got the job done and is very nice about it. The tub is doing great since the repair. Our experience has been good.

My recent claim with AHS for a refrigerator worked out really well. It was quick submitting the claim online, and it worked really nice. Sears came out on behalf of American Home Shield, and the service tech was very professional, efficient, told me exactly what the problem was, and took care of everything. It was a really good visit and now, everything’s working well. I’ve had them for the dryer too and that experience was also really good. I’ll continue to use AHS.

I find it easier to submit a claim over the internet. I just go online, go right in to the AHS website, put in the information, and click, click, and I'm done. I've spoken over the phone a couple of times with an AHS representative during the first year that we had the warranty and they were really nice. At the time, we had submitted a claim for both the AC and heat pump that went out. I called because it was taking a long time and we hadn’t heard anything back.

Called because 28 yr old AC unit not working/cooling. Technician tells us life span is 10-15 years and unit needs to be replaced. American Home Shield then says they will repair it at a cost of $1200 to us. Replace compressor that will require all the coolest to be replaced, which is now on the customer. No right thinking company that does HVAC would recommend sinking over $1800 (our "cost" and then the compressor and labor) on an AC unit that is so old it is not worth the metal it contains. Basically, they get you to pay for a warranty, pay for a service visit, then work around doing the thing the technician said (replace the unit) by putting a ridiculous cost on the consumer. This company is fraudulent, plain and simple.

Filing a claim is easy, but getting service or help takes forever. AHS contracts with cheap rate ac repair company that is so over loaded with repair orders from AHS, that you have to wait 30 mins on hold just to be able to talk to them. We are on repair #3 now. That is to say, we have had to have them out 3 times in a row. That is because the unit kept breaking, because the compressor was bad. Now, they have agreed to replace the compressor. We have been without our AC for 8 weeks and counting. At last report, after a 30 minute hold to get information, the ac contractor said that they were waiting on the new compressor on order. Which is bull crap, since any Yahoo with a checkbook can go to the local ac supply warehouse and buy one. If AHS was worth the money that we pay for coverage, they would allow us to use a local ac repair company and get this repaired in a timely manner.

Something must be happening at AHS. They used to be amazing. You would call on an issue at your home and someone would come out, check on the problem fix it and take your service check for payment and you were done. I have been dealing with an A/C problem all month. I made my service request for service on 7-4. I didn't have a service call until 7/11. It's an A/C issue. I live in Arizona. It's a little urgent. The service contractor, Consolidated Mechanical, came out and made a long list of issues that are wrong with my unit. He took my $75 service check payment and left. No fix to my problem. This technician claims there are missing parts to my unit, among other things which make it the reason why he couldn't "fix" it on this visit.

I have had AHS for years and it is inevitable that if I have an issue it takes at least 60 min. to speak to anyone. Over the past 10 days we have had a broken air conditioner coil. The rest of the unit was fine. We were told that they would replace the unit vs the coil as they don't buy coils in bulk just units so for them it was cheaper; however I have to pay 1500.+ of my own money to have the unit installed which includes new ducts, drain pan and other pieces because the new unit will need new ones even though these are not broken. They are incompatible with a new unit.

Six weeks ago, our washing machine was leaking. I did my claim over the phone and the AHS reps were helpful. They sent someone out in two days but they had to wait for a part so it took almost a week to get it fixed. However, when they got the parts, they fixed the two issues we had immediately and they did a good job.

Stoppage was corrected quickly after arrival, but arrival was very slow. Had to call and ask when they were coming.

I would caution everyone when it comes to AHS. We've had them for a little while when our AC started struggling. We had Innovative Air LLC (of Fort Worth TX) come out and they were friendly, but I quickly noticed that they were not there to fix the problem. They just wanted to get the system "back on its feet". Think of it like a Band Aid on a gunshot wound. The technician clearly said I had a leak in our coil, but "AHS would not replace my coil yet". All they did was put Freon back in the system (which AHS only covers $10 a pound for). Any other respectable contractor would have addressed the problem head on and not just "get us by for a while". So now, when the Freon inevitably leaks out again – I’ll be in the same boat. Who know when they will actually fix the issue??? I've put a call into the contractor’s office but no one has called me back yet. I would steer clear if I were you.

I recently noticed I had what appeared to be a leak coming from my upstairs bath tub. I contacted American Home Shield and they assigned a plumber who was there within 12 hrs to look at the issue. The agent I spoke with at American Home Shield was polite and concerned for what was going on. The plumber as well was polite, quick and informative. Turned out I needed a new seal on the drain in the bath tub. They ordered the part and quickly came back within a few days to make the repair and had me back up in business! Thank YOU!!!

My central air conditioning unit needs repair. The initial service repair request have been opened with American Home Shield since 6/30/2016. A first contractor was dispatched to my house who was not qualified to do the repair and refuse to work on the unit. Another contractor was assigned (NICE AIR CONDITIONING INC) and came days later to diagnose the problem and said the condenser needs to be replaced. It took the contractor another week to contact American Home Shield with the diagnose and another two weeks to show for the repair with the wrong parts/equipment ordered on 7/14.

This was part of an American Home Shield warranty claim. K&J Mechanical was the repair contractor. K&J would not return my phone calls therefore I was forced to reach them through the warranty company. The first week there was a delay getting the replacement part. For two weeks after, repairs were scheduled but no one showed up. Every time I called the warranty company a new repair time was scheduled until they finally did show up and repair the air conditioner but they charged my wife $150 more than the agreed upon price. I cannot recommend K&J Mechanical for repair of anything. They seem to be unprofessional or at least untimely and unresponsive.

First AHS sent a repair contractor not certified in Carrier Infinity systems. Two days later I called AHS to get a status update and they had not scheduled a certified contractor to troubleshoot my system. They found one when I was on the phone and scheduled his visit for the next day. The repair guy diagnosed the problem as a leaky evaporator coil. I was told that the part would be ordered and AHS would be calling to get acceptance of the repair.

We had problem with our oven. The timing and scheduling was perfect! The contractor who was assigned for us was very polite and on-time.

I have been trying to reach customer service for three days. I am currently on hold for 45 mins. I had service on my dishwasher and it still isn't working properly. I've been unable to reach customer service from AHS and the repair company. I've had two companies come out, one was gentleman from All Valley Appliances. He was extremely rude and even lied about the condition of my appliance which caused AHS to deny coverage. I had to plead with AHS and they sent a nice gentleman from Active Appliance for a 2nd opinion. Needless to say I was able to get the service I needed on my dishwasher. However, I see that it is no longer covered on my plan? I'm sure this is a mistake because the parts that were ordered for my dishwasher were covered. So I need to speak to customer service for two reasons. My dishwasher is not working properly and it's also been removed as a covered item? Please help!

Trying to contact AHS is all but impossible. To get a service rep. is hours on the phone multiple times. I am questioning how effective AHS is when I am waiting 4 days for service on a refrigerator and at present waiting 7 days for ac service. My upstairs is topping 90 in the day time, AHS said that's not considered an emergency. Wondering if it's worth the money.

Two weeks ago, we had our plumbing done on one of our restrooms. I did my claim to AHS online and it was an easy process. The contractor didn’t call us within 24 hours but we called AHS and the operator got in touch with the contractor. The next day they were out here to fix it and they did a really good job.

My most recent experience with AHS wasn’t very good. I had my dishwasher repaired and it's working good, but it took over a month to get it done. The company that did that sent a different technician every time. I understand that, but every time that they came for something that was not finished or was not repaired, they have to order the pipes. The pipes were not installed and they would take about a week to 10 days to get that installed. There were a couple of occasions where the parts were ordered wrong, so there has been additional delays of one week each time.

I had an excellent experience with American Home Shield. They were efficient and it was convenient and very thorough. I filed a claim for my air conditioning, and they ended up sending over two men and an electrician. First guy wasn’t able to do what he needed to do because it was an electrical issue that was affecting it. When the electrician came out, he said that he was going to put in the orders to have the air conditioning technician come out. It was a really smooth process. The people who came over here were very friendly. They told me I did not have to contact American Home Shield for anything and they would take care of sending a follow-up email to let them know if somebody else had to come out.

I recently submitted a claim over the internet because we were having garage door opener issues. The contractor called me first and gave me a number and scheduled an appointment. Someone came over and replaced a the circuit board, but that didn't work out, so they came in again and worked on the same issue, and so it's currently working fine.

I've been a customer with American Home Shield for about a year and it's been positive with them so far. AHS has been very good, on time, and rather quick about responding. In my most recent claim with them, part of the ice auger in the freezer section that dispenses ice for our refrigerator was broken, so it wasn't shoving the ice up. Submitting the claim was very quick and I always use the internet to do this. The company contacted me the same day and set up an appointment for when I was home. The contractor came out, went right to work and was able to find the problem within a few minutes, and took care of it. The only thing is that obviously they had to send the part off to the manufacturer to get a replacement. It's taking about a week to get it in, and they're coming out tomorrow to finish the job.

Last summer our A/C went out. I notified AHS. It was days before we got an appointment. It was more days before someone came. I think it was 8 days before our problem was repaired which I diagnosed correctly. A bad, commonly available, fan motor. Now, our A/C is out again. I got on the AHS web to report. It locked up. So, I telephoned AHS and it rang for half an hour and I gave up. I tried the web again and discovered my distress call actually went through and to be expecting a call from the repair folks within 24 hours.

Our furnace broke down in September, so I called for service request and a company called AirPro and Heating came out to our house. They said the unit needed to be replaced, and it would cost us $1,600 dollars for all the items AHS didn't cover and they also couldn't install a high efficiency furnace. We called another AHS service provider and they said AirPro was ripping us off. They were charging us $800 for a 80% efficient furnace that AHS already covers. They also said they could do a high efficiency furnace but AHS would only cover $490 of the $3,400 bill.

Contractor was American Mechanical Heating and Air. The contractor was very professional and efficient. Our air conditioning unit stopped working during one of the hottest weeks in Georgia's history. They were able to schedule a visit within the same week we called and also completed the work the same day. Our experience with the contractor and the staff who we spoke to to schedule the appointment was excellent from beginning to end.

I would like to shed a little light on Home warranty companies like American Home Shield and what you get when you believe you are doing the right things to be ready in case of an emergency. Our air conditioning unit went out on June 19th. I put in a work request with our home warranty company American Home Shield on June 20th and they assigned Carolina Air to the job on the 21st. Carolina Air came out to the house on the 23rd of June, stated the unit needed to be replaced and told my husband it would cost us $6500 to replace the unit knowing that the warranty company would actually purchase the unit. It took them until the 30th to send the diagnosis to American Home Shield and it was incomplete because they hadn’t done the load test.

Great service. Michael was on time. He was very courteous, respectful & professional. He spotted my problem immediately & went out of his way to correct a problem so it would not happen again.

My experience with American Home Shield has always been great! As a American Home Shield customer I feel that they are always looking out for the best interest of my family and home.

My experience with American Home Shield has been extremely good. All the claims I filed were handled well by the company. They’ve fixed anything I’ve had that has broken. When I call in, their reps were very courteous, polite and they answered my questions. They send me an email confirming who is going to call me. I have not had to call them just to find out why they haven’t called. And the techs that they call to contact me have handled it properly. They get in contact with me depending on what time of the day I’ve called to file a claim, but it didn’t take very long. If it was in the afternoon, it’d be the next morning. If I call in the morning, it’d be that afternoon. I haven't had any problem with AHS at all. They give very good service.

I filed a claim online with American Home Shield for my drier. Their claim process is great. They usually call me back within no more than an hour if I do it during the day. Their contractors have all been great, except for one encounter with their AC technician which wasn’t great. But I don't think they use him much anymore. My drier is working perfectly now. It’s really easy to use them.

I had an issue with my air conditioner. Submitting the claim with American Home Shield was easy, however, getting it fixed is a different story. On our second call out, the guy who came to service was here less than 30 minutes. He left a scribbled receipt with chicken scratch and ran out the door. As my wife pulled up to try to find out what happened, he just sped away. She called him to find out what he did because of the receipt which was not legible. When she questioned him about the work, he hung up on her, and then when she called back, he refused to answer.

I submitted a claim to AHS for my air conditioner that had a circuit board that had burned out and there was also a fan motor that had a short in it. It was pretty easy when I submitted the claim and that just took a few minutes. I knew at that time what the problem was and had already been diagnosed by somebody I had already paid to come out here and do maintenance with. I submitted the claim over the phone while the air conditioning repairman was here in the house and they said they couldn't take his word for what was wrong and they would have to send out one of their providers to confirm that. And then they couldn't find a provider in my local area and one within an hour of my area.

I recently filed a claim online to AHS for my water heater. With the help of the support and the technician, it was repaired and has been performing better since. The contractors that were sent were fine. They showed up on time and even waited for me since I couldn’t make it on time for the appointment.

I've had American Home Shield for over 20 years and both the phone and online submission of claims were easy. If there's something that didn't quite go well, AHS would always send somebody back out. It was basically guaranteed. Recently, I had a leaking air-conditioner and the young lady I talked to looked up the temperature in my area, never took me off the line, and was very pleasant. Once she saw the weather here and knew that I have my grandchildren with me, she put the claim in as an emergency. She called the contractor and left a message.

My first claim in two years. Called for service on my garage door. Springs both had broken. I checked policy said garage door covered. Not covered door & track assembly. I felt it would be covered based on what I read. Service company came out, saw springs were broken. I'm sure he already knew AHS would deny this claim based on his past dealings, but he called AHS & he told them the springs were all part of the track assembly. Not covered. He would repair for the $125.00 service fee & $299.00 for the springs. $425.00 total.

Very timely replacement/reimbursement of my double oven in a condo. Also very timely and quick arrangement of service contractor's visit.

I had a dryer out and GE was supposed to come out but they didn’t. They called and left a message said they were gonna come out a week later. I can never get ahold of anybody to talk to them and then they just showed up. My doorbell was broken and that was one of the things that needed to be fixed. And they knocked on the door and I didn’t hear it so they left. But they charged me. And I even tried to text the guy to come back because the doorbell was broken. And he should know ‘cause I had another open ticket for the doorbell. But because he charged me that money I canceled the doorbell since that company was saying that they fixed my doorbell when they didn’t. And I asked for a new person, but by the time they said, “You owe $75 for that GE that came out there. So another company came out and fixed my doorbell after I straightened out that.

We have used AHS to have minor issues around our home fixed with no problems, however, when I renewed our contract this year I specifically asked if our AC and heating was covered under the contract and was told yes, completely covered. A month ago our AC unit stopped working. We live in NC where it is approaching triple digits and high humidity. Our upstairs is currently at 98 degrees. I submitted my claim, a heating/air company called me the next day. However, I was told they could not get in me in for 3 days. Okay, I'm a pretty patient person. Once they arrived, the service tech was quick and nice and I was told our coil was leaking refrigerant; it was a large leak and it had all leaked out. He said he was see about getting a coil and get back to me that evening. I heard nothing.

My central air unit went out end of last year. I have made 5 service calls about the same issues. The central air unit does not cool & leaks & the thermostat doesn't read properly. Just to be comfortable it has to run all day and all night. This is the second time it has just gone completely out & will not come on at all. I have paid service fee after service fee & the unit is still not fixed. They send out a company named Airflow who has yet to resolve the issue. Meanwhile we are left again with no air in near 100-degree weather. They patch up the equipment for it to work long enough for the 60 days to be up then it breaks down again. They only work with 2 repair companies in my area which is an inconvenience.

AHS was very responsive in dispatching an experienced contractor to fix the problem with our air conditioner. It was back up and running on the same day.

AHS is expensive and the customer service is poor. I was recently on hold for nearly an hour. Please remember that if the cost of the "warranty" is $600+ per year and each service copay is $75, then your first service call is $675+ and the cost for your first two calls is $750. And that assumes that when the company AHS chooses to send out (you do not get to choose a company you are familiar with), tells you your claim is covered.

I submitted a service call which was an emergent request. The service was for a main drain blockage in my home. I did not have bathroom facilities which created the home uninhabitable. The master bathroom and master bedroom flooded due to the clog and backed up pipes. I went back and forth for 3 days with AHS. Initially they assigned Polar Plumbing to perform the service to come out to my home to unclog a main drain. After the plumbing company failed to arrive on the day 1, they rescheduled and failed again to arrive on day 2. This company failed to perform the service. They said they were too busy and rescheduled twice which is unacceptable. The company failed to arrive at my home. They did not have the courtesy in calling me. I then contacted AHS again to ask them for assistance in finding another company to service my request. I was told I would be contact in 4 hours which never happened.

We had two experiences with American Home Shield on a heat pump, one of which was very unfavorable. The first vendor they sent was not even able to answer our telephone calls. We waited on them for almost three weeks, and the weather was 95 degrees outside. We reported it to AHS and they sent someone else out after two days, and within three days, we were cool again. AHS was able to resolve it by sending us another technician and in that case, it was taken care of quite well.

We've been with American Home Shield for nine years and we have been completely satisfied with everything they've done for us as far as getting people to respond and getting it in a timely fashion. When submitting a claim, it's very easy doing it online, and if for some reason my computer's down, all I got to do is call their 800 number, give them my account number, and it's done. They're very easy to deal with. Their representative on the phone was very understanding. If somebody makes an appointment that we feel is not good for us, they change the appointment time. So they're very capable of working within our timeframe. I recently called to have them come and take a look at a leak we have if it's from our washing machine or our hot water heater, and they're sending a guy in to take a look at it. The contractors they’ve been sending were professional, came well-dressed, handled themselves well and fixed what has to be fixed.

I normally call in when I submit a claim with American Home Shield and the recent claim I had with them went very well, although the project is still not done. It took a lot of time and was much more complicated than I thought. They had to take part of the wall to get the frame out to take one of the water heaters out of the laundry room. They ended up having to get two different sizes of water tank because they didn't have the tank size and shape. It has the same number of gallons but it isn’t enough. So, the technician had to wait hours to get the tanks. And the tanks were difficult to drain.

My most recent claim was for a plumbing issue. I submitted it online and had no problems. The contractors sent by American Home Shield were all very professional. They couldn’t repair it but the repair wasn’t under the warranty and they couldn't have done anything different. They did a really good job coming out.

There was a very loud noise on my air conditioning unit so I submitted a claim with American Home Shield over the phone. It was very easy, quick and simple to submit the claim. Their reps are very friendly and know what they’re doing. The contractor was knowledgeable. He's the same guy who came last time so he knows what my unit is about. Everything is good since the repair.

We had an air conditioner that went out and had to be replaced. I submitted a claim and American Home Shield used Myer's which I did not like. The first time that Myers came out, they didn't diagnose the unit properly so we had to wait an additional couple of days for another person to come out. Then, the tech came out with a new diagnosis.

Day 7 without air conditioning in my house. Even after I ask politely tell them that there is children and animals in the house, weather is going to be 97-100 degrees and tomorrow 100, they say no can do. Hello, "BEWARE". Let USA consumers know about this, I am a homeowner who resides in Fairfax County, VA. I am a United States of America citizen and citizen of the State of Virginia. We purchased home service agreement to protect from unexpected expense. I have never had this much aggravation in my life about anything. In my opinion, American Home Shield warranty have terrible customer service and when it comes to customer service they have hit rock bottom.

Washer repair and sewer repair - The problems were taken care of.

Recently, I have a rental property and had a leak in a bathtub. AHS sent a plumber but as it turned out, it wasn't a water leak per se. It was a leak because there was a crack in the tub, so they couldn't do anything. I did the claim online which I've done four times in the past year. It's simple, fairly painless, and it works real well. I've been an American Home Shield customer for at least five years. Before they had their website up, I would have to call in and talk to someone and they've always been really awesome. I've referred them to multiple people.

Bad Customer Services. Just have contract with them because of good reviews. However, the final contract sent to me is different from I selected. I tried to contact them to make correction. It takes more than 50 minutes long and I still in waiting on line. Not sure if I will falling to sleep.

I recently filed a claim with American Home Shield for my air conditioning unit. A gentleman came out, checked everything, got it running again and it has been performing great since the repair. It has been a good experience.

We had a good experience with American Home Shield. We’ve had a few incidents. My husband filed a claim online for our air conditioner recently and they called right back, came out, and checked it. They typically call back within the day we filed a claim or the next day. The response has been worth the money.

I submitted a claim to AHS online for my dryer and stove. The contractor came the next day on time. He ordered the parts, came back after four days and fixed it.

I've used American Home Shield several times and they've always been real good. I renew every year and I've never had any issue. Recently, both my hot water tanks in the attic quit working and submitting the claim to AHS was very easy. I went online, they told me who the contractor was going to be, then they came and did an assessment. They said that they weren't fixable and needed to be replaced. They replaced it and the tanks are now brand new. They told me what was needed to be done and they did it. They had to bring the tanks up to code and they told me what the difference would be. I had to pay for the code change and it was all reasonable.

I had a trouble with a plumbing fixture and American Home Shield contacted someone and I made arrangements for them to come out and look at it. Typically, the contractors would come out and inspect if the appliance is not working correctly. Whatever is covered, they either repair it or replace it. In this case, it was a replacement and it wasn’t very satisfactory. It was a very expensive fixture and what I got as a replacement was something much, much less than that. It was definitely inferior to what I had.

You said you would call, you said you would help. It's 91 inside my house. It's completely unhealthy. The only reason I'm in the situation is because one of your prior vendors put the wrong Freon in my unit and now you don't want to pay for it to be replaced. What has to happen? Is it a lawsuit, is it going to the media, Better Business Bureau, your CEO, what has to happen? You replaced this unit in 2011, it has been serviced multiple times and now I'm in a situation that is literally unbearable. All I get is lip service and no one's taking responsibility. These are your vendors I pay a premium that I paid for 15 years. I was told that you first needed to explore the issue with the vendor that used the wrong Freon. I've talk to other AC companies and apparently it's quite common for unethical companies to use old mixed junk Freon. I should not have to wait for you to resolve the issue with your vendor before my problem is resolved.

Our air conditioning went out and it is 120 degrees outside and currently 97 inside. We have been on hold with AHS for over two hours trying to get emergency service. I looked online but no way to request emergency service. AHS does have a contractor and phone number on our request. We called the contractor and they told us if they came out they would charge us $125 for the service call within 24 hours and require payment in full as they refuse to honor AHS unless AHS contacts them directly. We will never renew with AHS and will be filing a formal complaint with BBS and the Realtor association; as if that would do any good.

Our AC went out and submitting a claim with American Home Shield wasn’t bad. They sent some people to us and the issue that needs to be fixed was covered. However, they didn't look at where we're at and how the traffic is in Houston. We live somewhere remote, outside of Houston and they sent someone from almost 30 miles. I asked them if they have anyone closer and they said it's these people who are the next one that’s up. I told them that that doesn’t make a lot of sense when they got someone that’s 8 miles from us in Rosenberg and they’re sending someone to us all the way from Tomball.

Something was wrong with one of the pipes. Then, I called AHS and they had someone out there the next day. The contractor was on time, and did a good job. I like AHS - as far as the service, they handled things very well. They are awesome.

I saw a lot of bad reviews for American Home Shield but we didn't have a problem with them. My most recent claim was for our air conditioner. The main motor fan was out and then the unit we had in the house was mismatched so we took a credit and then paid the remainder for a new unit. Submitting the claim wasn’t bad. I did it over the phone and it went smoothly. The claims rep was courteous and told me the name of the air conditioning company that they used in the area I lived.

I had an issue with my air conditioner so I submitted a claim with American Home Shield. They paid out for a claim, and they said that they were paying for an air handling unit, and I replaced the evaporator unit. Because I didn’t replace what they said I was supposed to replace, they're not going to cover the unit any longer. This went back and forth and I finally told them that I want the service canceled. The next day, the person who I had been speaking with, who hadn’t returned my calls for three days, called me back and apologized for not calling me because she had been out. She said they’ve decided to cover the air conditioner. I told her it was too late because it was canceled. They would’ve sent somebody to fix it, but I wanted my own guy to fix it. It has been a very poor experience.

My air-conditioning unit that's on the house was leaking. The online submission of the claim with AHS was very easy and the rep I spoke to was professional and helpful. They sent somebody the next day after I called, and the tech fixed it. The contractors were very professional. They informed me what was wrong and what I needed to do to get it fixed, and I was very happy with them.

In the past, everything dealt with very professionally, quickly, and very well. The last experience I had with them was when our dishwasher went on the fritz. I applied for the service person through their website, which is what I usually do, and everything worked fine. I got the notice that they were sending out a service person. Then the service person called but he never showed up. It ended up lasting four weeks for us trying to make contact with him and calling AHS. AHS was very good in handling this situation. They got hold of the contractor on the line the the contractor, AHS and I had a three-way conference call, where the contractor said he would show up at 10 o'clock the next day. But we never got a phone call from him and he never showed up. There was no communication at all from this contractor and that was annoying.

I was waiting for the service technician for 10 days. After his arrival, he told me it will cost too much to repair the washer and American Home Shield will get in touch with me. So far I contacted them but the one thing that the representative in purchasing told me "I will call you back." "When?" "I don't know. I need an approval and I cannot tell you what is the approval for."

Do NOT waste your time! I have to wait 30 plus minutes to get them on telephone! The "local" companies they claim to use are not local. They had a company call me that is located 3 hrs away. It has taken 4 weeks to have my air conditioner looked at and I still haven't gotten it fixed! They have been out twice in the last week and finally tell me "you have a small pinpoint leak in a coil" and the Freon will cost me $400 (they charge $80 per pound). When I call my LOCAL air conditioner people they only charge $40 a pound! American Home Shield is a total RIP off! Will cancel policy as soon as air conditioner problem is fixed! Currently waiting on telephone for them to pick up and address the issue with me! Ridiculous!

A/C Repair - Once the service call was made, the contractor contacted me in a timely manner. Was polite and very professional. The work was done quickly and explained thoroughly.

I called on 7/20/16 trying to place my request and was on hold for 38 minutes and I hung up. I called again and was on hold for 22 minutes and hung up again. I placed my request online. The company's website, stated they opened at 7:00 am, so I left a message that night and was calling at 7:20 am on 7/21/16. There was no answer, so I left a voice mail. I called again at 8:30 am and got the voice mail again. Did not leave a message this time as I had already left two. Around 11:27 am, my phone rang twice, I answered, and the call ended. I did not lose signal, as I would assume the business owner did. I called the number back, which was not the same number as the office number & got a voice mail stating the first and last name of the person, which the last name matched the business last name. I did not leave a message because I thought this was very unprofessional on the company's part.

AHS has not provided timely service. I Have been 5 Days without hot water and they will not cover the complete cost of the repairs. On Sunday July 17, our hot water heater started leaking. I called AHS for service and they dispatched the request to a company. That company had no availability until Friday 7/22. AHS dispatched another company, a one man operation that uses a cell phone for his main number. He was unable to make the repairs because his "one" van broke down.

I have American Home Shield for about three years now and for the most part it has been positive. When I file my claims they take forever to answer the phone. The longest time I've waited was around 20 minutes but the reps I've spoken with were very helpful. We recently had a plumbing problem because the brackets had broken around the pipes. The technician who came out was polite and when I asked him what the problem was, he told me he fixed it and he was polite. I'm pleased with the repair.

We have an outside faucet that was cracked and leaking every time we tried to use it. We filed a claim with American Home Shield, and the contractor that came out was very customer-friendly, experienced in exactly what needed to be done and performed the work satisfactorily. The first gentleman that they sent was qualified to do the repair but too big to get in the confined space that he needed to get to, so they sent out a smaller guy who could perform the repair on another day. They replaced the faucet and did a good job.

My air conditioner was out so I submitted a claim to AHS. My experience with them was good overall. The guy that came the first day didn’t totally address the problem. And a couple of days later the air conditioner was back out. The second guy figured out that the outflow from the air conditioner was through the wall in the house - the plumbing, so he was able to get on there and unclog it. Those guys were nice and it got done. But the first one blew up the line and some other things that needed to be done, but didn’t get to the source of the problem.

Recently, I submitted claims online for my air conditioner and garbage disposal. Within a second, AHS sent me an email stating who was going to do the job. I called out some agency and someone called me right away. They made an appointment and went in to fix it. The claims rep was extremely helpful. The only complaint I have is that sometimes it takes a longer time and I understand. On the other hand, the contractors were very professional. They came on time and knew what they were looking for. They also dressed well with their agency's contractor attire. They fixed the problem in a very short period of time because of their expertise. AHS is excellent and makes my life easier.

We've been dealing with American Home Shield since 1999 when we bought this house. Usually, I submit claims over the internet and it's been relatively easy. But one oddity is that we've had an a/c request and the selection has been removed forcing me to call in to speak to an agent. As for their contractors, they've been sending a range of people that were good and bad. Hopefully, they have a process to weed out the bad relatively quickly, and they've got to have a large pool of people to respond to all the requests.

One Sunday, we had a blockage in the laundry room so I filed a claim online and the contractor (Davidson Plumbing) called me on Monday morning when they got the ticket from AHS. It was painless and quick. The technician came the next day when someone was available to be home. He asked me what the problem was, looked at it, and made sure that everything was clear and running before he left. He fixed it in less than 10 minutes. Where the blockage was happening was where our washing machine drains so AHS kept us from going to a laundromat. Moreover, their claims rep are courteous and accommodating. They’re patient too because sometimes I wouldn’t know what I’m trying to describe or talking about. I had a wonderful experience with AHS.

I called AHS in May about my broken clothes washer. It is now mid-July - I still don't have a fully functioning washer - am still going to laundromats. I have made over seven calls to customer service (waits of 30 to 45 minutes even on weekends). Each time the customer rep hears what has happened, promises someone will call within 48 hours - never happens. They sent out a rep from Sears who three times tried to repair the machine. Each visit required a weeks wait, a visit, send for a part (another week) another visit. Each time I have wasted hours on the phone trying to get them to repair or replace the machine. They say the problem is with Sears not sending in reports on time. That is AHS's mess up - they are the responsible ones. Last call promised that dispatch would find me a new repair person and I would hear in (you guessed it!) 48 hours. Still haven't heard.

Our air conditioner went out last Thursday during the day and we were able to call American Home Shield who then sent our request over to their contractor, and they had somebody come out on Saturday morning. We filed the claim online, and somebody called us within 24 hours. It was an easy process, and in fact, it has been easy every time we’ve made a claim. The contractors explain the problem, they troubleshoot, and nine times out of 10, they’ve been able to fix the issue the same day. Our AC has been working good since the repair. Also, their customer service reps have been very helpful any time we've had to talk to them. Our experience has been great.

I have been waiting nearly a month at this point to get an air leak from my central air conditioning addressed. The original request was 6/25 and assigned to JMC Quality Air. When I mentioned that I have a geothermal system after waiting nearly an hour on hold to speak to someone, they then transferred it to Ocean Air. When I mentioned to Ocean Air that I had geothermal, again they said they could not handle it and I had to call again with an hour hold time.

They chose to replace my ac unit with an inferior defective one that caused our system to be contaminated and inoperable. They won't take ownership and replace the unit now. My family is ill after suffering from heat exhaustion!

In 2015 I had a very sick daughter (may she rest in peace), my AC broke about 15x. We now fast forward to 2016. My AC has been broken for 5 weeks. At the second appt they thought they figured out what was wrong. Only to find out my compressor was shot. Both the contractor and home warranty know this. After two weeks I had to call and track down the contractor which by the way is harder than you think. This contractor is HORRIBLE about answering their phones and calling you back. I call minimum 10 times a day and 80% of those are busy signals. The rest goes to voicemail.

We have had a contract with American Home Shield for 3 years and used them for minor repairs and were fine with them. Then our washing machine broke. They sent a repairman who knew nothing about fixing washing machines (was on the phone the whole time asking about how to repair it). The repairman said they had to order some new parts and it would take a couple of days. I waited a couple of days and heard nothing so I called American Home Shield and was told they would be contacting me soon. They didn't.

The experience was excellent when I filed a claim for my washing machine. I talked to an American Home Shield representative by phone and it went right through nicely and smoothly. Their vendor contacted me the next day and the contractor came out two days after that. I had no problems with their contractors too. They showed up on time and went straight in. They found out what the problems was and found out another one on top of that. They took care of both of them, cleaned up, and they were out the door. The washing machine's working fine since the repair.

My recent claim experience with AHS was wonderful. I submitted it online and the process was nothing difficult. It was really easy and smooth. The claim was about the garage door opener opening and closing by itself. The day I contacted American Home Shield, they referred a company and they came the next day and fixed it. The contractor was perfect, accommodating and professional. I would recommend AHS without a doubt.

One of my ovens was not heating correctly and I submitted a claim to American Home Shield over the internet and it was very easy. The AHS rep I spoke to over the phone was very knowledgeable also. Then AHS sent somebody out here within a couple of days. His name was Oscar and was knowledgeable. My oven is not one that is in most kitchens and he was still very familiar with it. It took about a week and a half to get the parts and he got right back in. The oven is now working excellently, which makes my day-to-day operations at home easier.

American Home Shield came to fix the faucet which was running slow. The plumber that was sent looked at it and said there was a foreign object in the faucet. AHS sent me a message saying it was finished but it wasn't and I found out that they wouldn't cover it. I had to pay the plumber to rip everything out, so I wasn't real happy with it. Somebody could've just said they won't cover it instead of telling me it's finished and making me call them and say it's not.

This service is the best! It gives us peace of mind that any major outages or large home appliance repairs are covered significantly. This makes owning our home much less scary and allows us to enjoy our house even if there are some things that might go bad on us. At least it won't break our bank if they do. The monthly cost for this peace of mind is great too!

The lid of my washing machine cracked. What a nightmare of suds and water. But American Home Shield was there to arrange the repair. It was done quickly and the service people were professional and courteous. Thanks American Home Shield!

American Home Shield is a ripoff! They send sub-par vendors to assess repairs and consistently look for ways to get out of coverage. I recently had a pool heater go out and I had to get the manufacturer representative out with the repair person to help educate him. AHS did everything possible to deny the claim. I had been on an auto renewal plan for 10 years and suddenly they dropped me (just stopped charging my account) and said to renew, my cost was jumping from $55/month to over $100/month. Be careful and look around. They will suddenly up your fees!!

Just saying great is not enough. The people at Oxford Heating and Air were professional, efficient and kind. Their customer service was excellent. American Home Shield's customer service staff is wonderful. They helped us in every way possible. We had a positive experience.

The original contractor did not contact us and was not responsive to our phone calls. We contacted AHS and the following day another contractor contacted us and set up an appointment. The contractor was professional in all dealings with us and we will use them again.

I had a problem with the plumbing, and submitted a claim with American Home Shield. The plumbing was stopped up but by the time the technician was here, it went down so there’s nothing much he can do. He did what he could do at the time, though, but I'm having another problem. I have been with AHS for quite a while and I'm happy with them but I wish the prices were a little lower.

I submitted a claim for the air conditioning unit and it didn't get fixed the first time, so I had to re-engage with AHS. The first company they sent did not fix the problem and actually made things worse. When they went upstairs to work, one came down and said the pan was leaking and that they would have to come back. They scheduled a date, and on the way, they called and said they had to order the pan. It's hot which made it unpleasant, so I just called AHS and said to send somebody else because I can't wait for these people forever. They sent another company. The inspector got here and found that a hose was broken. It was a hose that would not necessarily break itself but it appeared to have been broken. I haven't been up there, the last person that was up there was the first company that came. Anyway, the second company who came fixed it and it has been working ever since.

We had our AC recharged. I submitted a claim with American Home Shield and the contractor came. He was very quick, efficient and nice. We have air conditioning again and its performance has been excellent since the repair. I'd definitely use AHS again.

My husband passed away on 6/28 and I want to remove myself from American Home Shield as of today because I can no longer afford it. I've also had a few bad experiences with them and the last time was about a toilet problem. It had calcium deposits and the plumber they sent out said they can't fix it unless they get a special permission. So they called and that turned out not to be on our contract. We had to pay $75 to have them come out, take one look at it and tell us that they can't do anything about it. So I wasn't real happy about that and I feel like that $75 should be reimbursed because it would make people very dissatisfied with their company.

AHS worked on my air conditioner when the fan blower went out. I got the motor replaced and after about a week and a half, it went out again. It was not the motor, though. It reprogrammed itself and wouldn't come on. They came back to reprogram and got it going for a while but went out once again. This time, they ordered the motherboard piece. They're still waiting for it to come in and the tech will be back here on Thursday. The air conditioner is working right now, but that won't last very long because eventually, it'll reprogram itself.

American Home Shield is the worst! There are prolonged waits to get contractors to fix major components to your house ex: plumbing, ac. Seems that they deal with a lot of jack leg contractors who lie about what the problem is, then they discount getting the work completing by saying it was weather related. I have had so many problems with this company and to top it all off, you have to wonder if the co. is in cahoots with the contractors to get the customers to pay out of pocket!! Please save yourself some money and look elsewhere for coverage!!!

American Home Shield's claim process is easy both on the web and when I call them directly. Their reps were usually good. I had somebody kind of arguing if I need to get additional service and I don't think it was handled very well but when everything goes smooth, it goes very well. Sometimes the contractors were really good and sometimes not. I used one group for our pool but I would never put them on to my worst enemy. I found another one called Expert Pools and they were excellent. So now I just request for them anytime I have a pool issue and AHS is good about that.

We purchased our first home during April 2016. AHS was highly recommended by our realtor, lender, and friends and with this, we decided to go with AHS for our home warranty. We decided to do the monthly payment plan of $42 a month, not a bad deal. During July 2016 while I was reconciling our account, I did not see the $42 charge nor did I recall ever receiving anything in the mail from AHS other than an email during April saying my account was active and payment was received. I decided to call AHS's billing department this past Friday, July 15th, to confirm the status of my policy and I was told my initial payment had declined. Really? For $42? I thought they were kidding, but they were not.

I had someone come out to check my air-conditioning unit and it’s working well since then. It has been a quick and fine experience with American Home Shield.

I submitted a claim to AHS for my cooktop. They made the appointment within two days. The contractor came out and looked at it and said he had to get back with American Home Shield to order a part for the cooktop, and they'd call me and let me know when they receive it. They came this 18th of July and that's what I'm waiting on now.

American Home Shield usually gives me a good turnaround. I’ve had no problems with them. Recently, I submitted a claim for my two ceiling fans. Once I filed it online, the contractor emailed me the next day and I called and set up an appointment. They came out and looked at it. They found out that one was under the warranty so they came back and replaced it. One wasn't covered but it was okay. It was all done within a week. I was very satisfied.

I've used AHS for four times and every time has been great. When I first started using them I called when I submitted a claim and it was easy, but it was even more convenient to do it online. Their reps have always been very friendly, cordial, and helpful. The contractors have all been very nice, too. However, one contractor accidentally ordered the wrong part. I don't know if it was his fault or if it was Home Shield's fault but that wasn't a big deal. I understand when you got 50 million whole parts, it's hard to order the right one all the time. If I bought another house, I would buy a home warranty from AHS again.

I had a great experience with AHS. The serviceman was out at the house the next day and took care of the air conditioner. It wasn't putting out cold enough air, so the contractor put new Freon in it. Everything worked out perfectly.

When I filed a claim with American Home Shield for our water heater, the sales rep I spoke with on the phone was cordial. Everything is good so far.

I filed a claim with American Home Shield for my refrigerator. The contractor did several repairs, which didn't work and they then replaced it. Everybody at AHS has been cordial.

I love AHS. They're great. Recently I submitted a claim on my air conditioning unit. We had a short in our thermostat line. They had our ac unit fixed really quickly so I'm happy about that. We had a prior incident a couple of weeks before that so they sent off the same crew. But it took them a couple of days to get to us but it's summertime and people are getting installs more than repairs. They actually came out two days earlier because they had availability. The time window was further out but they were able to squeeze us in earlier. And in the past six service calls that we've had with them, we've only had one negative off that. We followed up to them saying that we'd rather not have to deal with this contractor anymore. And I've referred a couple of friends and family to AHS.

Our most recent problem was a leak with a plastic pipe in the house that we had American Home Shield come out here for. I submitted the claim online as it seemed quicker. The techs were alright, and the only problem was on the last claim. There's a big box with all the lines running together and has what they call a manifold where the pipes run through. But the line going in on the fitting wasn’t long enough, so it leaks there. They had to cut into the walls on each side of the box, so now I have a little slot there. They didn’t repair it because plumbers don’t repair that, so it’s my responsibility to repair the walls, but it's not American Home Shield's fault. It's in the washer area, so it's not exposed all the time, but we know it's there.

I have had to fight to get things fixed too many times. They have tried to weasel out of covering appliances for repairs numerous times, and a few times finally got them to cover repairs. Now they do not want to continue our policy and are cancelling after ten + years. I should have switched companies years ago, but hate change. Anyway, avoid this company as when things break they will try to avoid repairing, and often their service technicians are trying to get out of fixing things. I also have had to have second opinions come after they denied coverage. We are taking all 3 of our contracts to Secure Home Warranty. It is less expensive and hopefully better service. Now I am waiting over an hour to get through to their billing department.

I live in Fort Worth, Texas. Recently my A/C was not working properly. I went and fix a service appointment with AHS. The contractor call me after few days even though they have to call me within 24 hrs. Got an appointment after a week, came out and diagnosed it. Said I need Freon for the system. I had to pay $100 from my pocket. But that didn't fix the problem. So I called the contractor back and got another appointment. After a week they came and went through the system and said I need system line repairs and need parts for that. They gave me an estimate of $750 out of pocket expense. I went ahead and paid that also. Contractor did the repair. That did not fix the problem either. I try to call AHS several times but every time I called I was put on hold for more than 45 to an hr. Till today I didn't get to talk to anybody at AHS. I'm real disappointed with AHS.

I am looking for someone to help me with my issues with AHS. American Home Shield sent a contractor out to my home to repair my AC unit, however; the contractor has done nothing except collect to fees of $75 each from me and is refusing to perform work that would normally be performed under contract. Instead, the contractor is attempting to charge me for these services. Since dealing with this contractor, I have been out of air conditioning for 2 weeks and I am very pissed about this matter.

I had my plumbing checked in my house and the contractor arrived on time the day of the service. The contractor was very professional and addressed each concern that I was having.

Have been working to get air conditioner working since July 5. Initial repair worked 2 days. Waiting on part and now told will not be delivered until July 21. The dwelling is uninhabitable as temperatures average over 100 degrees. Obviously not seen as an emergency. No expedited service. If you are using on rental property, I advise DO NOT USE AHS. I had to place renters in a hotel and this well exceeds any savings I may have had with AHS. I've had this problem before. Lesson learned. I will not use them any longer after this is resolved.

The repair person arrived the following day to assess the problem, however, we had to wait 10 days for the part. American Home Shield should allow their vendor to get the part immediately!

It was a weekend and my floors in my bedroom got flooded and damaged. When we realized it was coming from our air conditioner, we called American Home Shield. The rep was pleasant, straight to the point, and tried to get the matter taken care of. They initially sent out a company out of Florida. My mom was here when the contractor came and she thought he was pretty nice, but we ended up having to make another claim because the contractor was a debauchery. He basically came in and gave us a bogus quote and disconnected our AC system. We were without AC for almost two weeks and we live in Southwest Louisiana, so that’s a super long time. This had been June so it was warm. It was horrible. We were without AC for almost two weeks. We live in Southwest Louisiana, so that’s a super long time.Then American Home Shield sent out a new technician and he was fantastic. The air conditioner has been awesome after the repair.

I had an issue with my air-conditioner that I wanted to get checked out. I submitted the claim online and it was very easy. With American Home Shield, one pretty much does everything through their website. The contractor called me to set up the appointment. They came out on time and were very knowledgeable. Everything was like it was supposed to be and they did it pretty quickly. It was convenient, to the point and everything was done to my satisfaction.

The upstairs air conditioning unit was no longer functioning well for a long time so I filed a claim to American Home Shield which is fairly easy. I called and they scheduled an appointment with the contractor who then reached out to me. It was a seamless experience. Their customer service rep was friendly and efficient. Their contractor was good, personable and he solved the problem very quickly. Our AC is working well now. It makes me feel cooler so I can get out without worrying about sweating too much. It was a good experience. I would like to have a similar experience in the future.

I had American Home Shield for 15 years in New Jersey. Then I had it on our rental property so the renters wouldn't have to bother me and they could just call AHS. When I moved to Florida 10 years ago, I immediately got AHS again. My only concern was the raise in price like it doubled for me. I went from a little under 500 to a thousand a year. I don't know if it's because they told me my plan that I had before no longer existed and instead of calling me and saying there's a change in their policy, they sent me a letter saying my policy was canceled and didn't give me a chance to understand why. If I didn't take the initiative to call and find out what the story was I would not have them. When they do a change, they need to call the customer or write them a note and say, "Please call us at your convenience. We're having changes to your policy and we want to make you aware of them." But anyway, other than that little glitch, they're fine.

My latest claim with American Home Shield was with my water heater. It wasn't completely out and was still working, but it was leaking. It wasn't hard to submit the claim to get the process going. I always either call them or do it online. I got it going, but there were a couple of problems. The first group that came out was fine. They were able to meet with me on a day I wasn't at work.

When I purchased my home warranty, I did so wanting the peace of mind that I have a responsible, service oriented company to help me when something goes wrong in my home. For two years now, I have paid the monthly payment and have called on a few occasions for things like a troublesome garbage disposal and clogged toilet. Each time, paying the $125 appt charge to AHS. Instead of being connected with pre-qualified competent contractors, I have had a plumber fix a broken sink stopper who could not place the drawers back under the sink in working order after doing the job. Another service where the kitchen sink disposal which should have been replaced for repeated issues was just temporarily fixed to last another 6 months so I would be forced to pay another $125 to have another service visit.

American Home Shield's contractor first came out and said that they couldn't fix the evaporator coil in my air conditioner upstairs and they needed to order a part. I had no air conditioning and it was really hot. Five days later, they told me that it'd cost me $1,200 because they had to bring the system up to code because there's no inline and a $700 in Freon that American Home Shield doesn't cover. Now we have a $1,200 bill that was going to be a $75 regular service call fee. It took them three weeks to figure out that they can't find this evaporator coil because it's not being made anymore. I'm a very unhappy consumer.

My air conditioning unit's thermostat went out on July 3rd and it didn't get fixed until the 8th. It wasn't AHS's fault though and everybody was closed because of the Fourth of July. They even told me that I can go outside of their network and call anybody myself if I need to see if I can find someone. But I just got out of the hospital that day after being in there for five days and so I said that I don't have the energy and I'll just wait until they get back on Monday or Tuesday instead of calling.

We had an issue with the garage door not closing. It was a big annoyance because we had to step out of the car and manually force the closing of the garage door every time we would use it. So I submitted a claim recently to AHS and I find the process to be easy. The contractor was very nice because when he tried one thing and it didn’t work, he was able to come back the same day, after I called the office, and he tried another fix. The second fix worked, so that was very nice, and I'm glad about it. It’s been working fine since and I had no issue since the repair.

I love American Home Shield. All I have to do is call and they are always Johnny-on-the-spot. If I call in the afternoon, by the next morning, whoever they assigned the claim to is in touch with me. If I call in the morning, somebody will call back in a few hours. They never fail to give me good service. The last contractors who came for my plumbing issue were really nice people.

My last claim with American Home Shield had something to do with the outside air conditioning unit and it went very smoothly. Submitting the claim online was very easy. We were out of air conditioning for about a week but it was only because the people who came to fix it were backed up. The contractor was very professional and fast. There have been no problems at all with the repair and without it, we would be really miserable right now. However, the time to get somebody on the phone is a little long at times. I waited for about 20 minutes just to speak to somebody. I've noticed that's happened a couple of times before when I called. But other than that, once I get on the phone with somebody, it's okay. It's been a very good experience so I'm glad that we have it.

I requested service for my air conditioner online. Contractor called me next day and also came out next day. Determined problem and replaced defective part from truck stock. Very knowledgeable and personable technician, clean and well-spoken. Highly recommend!

The contractor was on time, professional and quick. We had no complaints at all. He diagnosed problem quickly and fixed the issue.

My issue was resolved quickly and AHS was very friendly and professional when calling to ensure work was completed.

We have had AHS for several of our homes and find that the service we have experienced keeps us coming back. The price is right for the coverage and the contractors they use are top notch.

Something in one of the air-conditioners had blown out so I submitted a claim with American Home Shield. The tech came within 24 hours, diagnosed the problem and had it fixed within 30 minutes. The repair was done a couple of months ago and I’ve been running the AC unit practically every day and night since then. I'm very happy with the tech and if I have another problem with the AC, I’m going to request that American Home Shield send him out. Most of the time, my experience with AHS has been very good. There have been a couple of times when we’ve had our differences, but other than that, I’m satisfied with them and I’m happy with the service.

I've had American Home Shield for nine years now and I've used them several times, but often lately with the central AC. Excellent experience. At first I was frustrated because for the past seven years they've been patching up and repairing it, but it didn't fix the problem. It kept coming the next year. Anytime I've had any repairs to my refrigerator I was able to get it repaired and paid $75 or $80. Now I am surprised and happy that the company and the technician made the decision that the AC could not be repaired anymore.

A part of our pool equipment stopped working and American Home Shield was able to send someone to fix it in two days. It's very easy to file a claim whether it's over the phone or online because I do it both ways and I've had already three claims on my pool this year. Their customer service reps were pleasant. We had a good experience with their contractor and it's partly the way American Home Shield works wherein they have to fix one thing to see if that fixed it before they can fix the next thing. However, it can be frustrating sometimes because we think it's fixed and then it's not, then we'll have to call them back because there's something else. But I can completely understand that American Home Shield doesn't want a bunch of parts to be replaced when only one or two needs to be replaced. The pool equipment is working, though, my husband has to tinker some.

Easy to request service. Friendly customer service rep. Claim was set up immediately and I was contacted by a contractor within 24 hrs. Contractor immediately repaired our plumbing. Very happy with service from both AHS and the contractor.

Prompt response, professional, kind, completed every job well.

I've had AHS for 18 years. I have two homes and I have it on both of them. Recently, I submitted a claim on a Sunday night to AHS and they were there Monday morning. It was for an air conditioning repair because the condenser fan had gone out. They had to order a motor, but they came in the next day and they had it fixed before evening. And the repair’s just working great.

American Home Shield gave me a phone number for a plumber when I had a plumbing problem. I called the plumber Wednesday and they couldn't see us until Tuesday which was almost a week. Then that day, I called them early to make sure they're still coming as they haven't called to confirm with me or not. At almost 5:00, they then called and told me that they cannot come that day because their technician had an issue. I have a patient in my basement and it was so rude and unprofessional of the contractor to do that when they knew I called that early day to confirm with them and they told me they're still coming.

I've been an AHS customer for a couple of years now. They’ve done what they said they’d do. They’ve been on time and the person that’s come out, whichever service it might have been, did a great job.

I'm glad we have AHS. It gives me peace of mind as a homeowner to know that repair costs don't need to be exorbitant. We needed plumbing work recently and I asked for the same plumber who came 2 years ago. He's a great worker and fixed our faucet situation in the exact manner we hoped he would. What a relief!

We have a very unique A/C system. We had been having issues since we bought the house about 10 months prior and the only guy in the area that AHS sent out only said each time that he doesn't know a thing about it. It was turning into a bad situation when the unit finally quit for good. After some relationship building on both my part and AHS I can say that we got excellent service and this technician has now been trained up for just this particular kind of unit, of which I'm told there aren't any others in the state of TX. So, it was an easy choice to continue coverage with AHS.

I've been happy with both my claims with American Home Shield. I love the contractors they sent. They were excellent and professional. They came out here even if it was over 107 degrees and were very quick in getting my air-conditioner fixed. They took the time to explain the issue and what has been done. Then, they were right on the top to fix my cash drawer within the day. I'm very satisfied with the company.

My experience with the contractor was very pleasant. However my experience with American Home Shield (AHS) has been anything but pleasant. In the past any claim I have had with them has been minor repairs which typically covered by the $75 copay. Meaning little or no cost to AHS for coverage. I have been a customer of AHS for 2 years and this is the first major claim I have had with them.

We called in our request to get one of the two air conditioning units at our house checked out on 7/2 as it had stopped running. A 3rd party tech visited our house 7/5 and was unable to find a solution. We made several other phone calls after that, to check status at AHS and spent at least 45 minutes each time, waiting to speak with someone. AHS simply responded that they did not have written request from 3rd party vendor that they had sent on 7/5. We also made several phone calls to 3rd party vendor to have a response. Finally AHS sent another 3rd party tech on 7/10 who said he would have to order a part for our unit.

Discovered kitchen faucet inoperable and water leaking from pipes. Due to it being a Sunday and National Holiday plumbers were off duty. After calling several local plumbers, finally found one willing to service the issue. For reimbursement, we provided repair documents to American Home Shield that the faucet assembly was badly corroded inside after we called their Customer Service first to inquire if the approx. $200 was a cost that we can incur in repairs by our plumber as we needed operable plumbing as we have a newborn child and other family in the home this holiday reliant on plumbing in operable condition. The representative lady acknowledged that plumbing was an item covered in our contract and gave us the reimbursement department's P.O. Box to submit for reimbursement following repairs.

I'm having issues with my refrigerator for the past 4 months! Every time the tech comes from magic appliance he doesn't do anything and claims that it's fixed... After few days here we go again with the same problems! Last time I tried explaining the situation once again and his response was "I try to believe you!" I asked for a different tech many times without any response!!! I'm not satisfied with this service and I need this issue to be addressed as soon as possible. I can't store food in my fridge due to issues.

I went online and filled in a service request for the washer with American Home Shield. Then, within 24 hours the contractor got in touch with me. The first guy that came out didn’t know how to fix it. He was honest and told me he was scared he was going to break my motor and my machine if he took it off. He called for a technical representative backup. We waited four more days before somebody else came out and fixed it. Nevertheless, the washer is working and it’s not leaking all over the floor so it’s fixed for now. Overall, it was an efficient and professional experience. They always fit you in when your schedule works.

We submitted a claim for our air conditioner and it took a few times for the company to get back out. The first contractor came and said it was fixed, but it wasn’t. The second came, said it was fixed, and still it wasn’t. Then the third came, fixed what they didn’t fix, and said the others were just too lazy to look. The end-result was fine but along the way was not. We didn’t have air conditioning for several days and it was hot as snot, but now it is working right.

Gwen, Pam and Asia all were rude customer service reps. And the contractor that AHS provided their number was incorrect and it's now 7 pm and my AC still isn't working when they were suppose to be here at 12-1.

I called AHS with a major plumbing problem and asked that they send someone ASAP. Three days later the contractor came out. I described what was happening and he said he knew (without looking at anything) exactly what the problem was. What he described to me was major and he said he would have to submit it to AHS for approval first, but they should call me back on the same day. Another day passed so I called and they said that they hadn't received anything from the contractor, same thing the next day and I should mention that each time I called I had to hold no less than 45 minutes.

My neighbor turned me on to American Home Shield because I am a single female and just moved in next door. I called and signed up for a whole home policy with a $100.00 deductible. I have been with them almost a year with one small repair (washer lid). Now my AC Unit is not working correctly. They said it needs to be replaced, but warranty does not cover it because it is not normal wear and tear. Maybe a lawnmower hit. I said the unit is on a brick patio. They said maybe snow. It is under my under deck system. Also, the unit has been service for the past 8+ years by BGE. I have lived in the home for two years and my home inspection reads unit is working good, but it is an older unit.

We have had contractors out several times with our warranty and they have been timely and they were able to get out to the sites promptly.