American Home Shield Reviews

I’ve been a member with American Home Shield for over 20 years and overall, their performance is good. My dryer went out over the weekend and I filed a claim online. The contractor called me today and they are coming out Wednesday. She called and I missed it. I called her back and she told me what day and time they would be out. She was very pleasant. My only complaint is I wish they could have gotten out quicker.

We were misled in the purchase by American Home Shield. What we were told we were receiving when it was purchased and then what we received after it was purchased were two different things. Then I was told that they don’t fix anything other than the problem. For example, if I have a waterline leaking if you can get to the waterline by walking up to it and grabbing it, they’ll repair it, but if it's behind the wall and there's difficulty accessing it, they won't repair it. So I've had water leaks and I had to come out of pocket to repair. I've had damaged done because of these problems that they do nothing with.

When I try to wash clothes, the water wouldn’t drain out. There was a part that needed to be fixed and so I called American Home Shield. It was my first claim with them and the process seemed easy. They gave me the number of the company to call and when they came out, they saw the part that I needed but they didn’t have it with them in the truck that day. So I paid and they said they would call me when we’re ready so they can come back. They came back within a week and fixed it. Everything’s been good since then.

I had a washer problem and it was easy submitting the claim with American Home Shield. The contractors they've sent have been very professional and understanding. They were also prompt, courteous, and explained everything. I'm very happy with the service.

I've been with American Home Shield for a year, and back in May, both of my hot water heaters failed and they were leaking into our home. My partner called me and told me to call the plumber out to get them to come out to take care of it. I called AHS and put in a request and they issued someone a work order to come out, however, it was a Saturday and they won’t be able to get out until Monday.

My experience? One of the worst ever. It's been since May 29th, 2016 and our refrigerator is still broken. Once again we are waiting on hold for over 30 minutes to talk to an agent that truly cannot take care of anything. The latest that we heard from the company that is working on our fridge is that this is unrepairable and AHS's response... That is very expensive replacement. Hmmm... That's why we have insurance. SO... We are having to make the call to BOTH the repair company AND to AHS as no one has been able to contact us as to what the resolution will be - July 7th was the latest time that the repairman was here. We heard nothing since and had to call today, July 11th, just to be told that it's so expensive. Not at all happy with AHS period. PLEASE BRING RESOLUTION AND FOLLOW THROUGH WITH WHAT YOU STATE - IF NOT FIXABLE THEN WILL REPLACE.

I am a customer of the warranty program American Home Shield (AHS) and called to have a service request on my AC unit that started to cool my home. American Home Shield sent out the company AAA All Brands located at 9426 Royal Vista Ave Clermont, Florida 34711 to my home on June 16, 2016. A contractor by the name of ** show up to my home and I told him the issues that I was having with unit and he did an analysis of my system and informed to me that my AC compressor was bad and needed to be fixed. He informed me that he had to call the diagnosis to his company who in turn had to notify AHS to see if they would authorize the repair and if they did, would schedule a follow up to fix the problem. I paid the $100 service fee as part of my contract agreement from AHS but did not receive an invoice from the company.

Took out a policy for my new home. Read reviews and decided that based on that as well as the fact the home is new construction, we would cancel before policy starts. Called, waited on hold for 30 minutes. Spoke to agent Alquisha who told me "my computer isn't working right, you'll need to call in again." When I said that was unacceptable and wasn't my issue, she said "You'll still need to call in." I asked to speak to a manager and she put me on mute until I hung up. Called back in and waited another 25 mins. Cancelled service and glad to be rid of them if this is the beginning of what to expect!

Have not had hot water for 5 days. No end in sight. We called Thursday and we're told a plumber would schedule service on Monday. He showed up, drained the hot water heater, said it had to be approved by AHS and could take 24 hours and once approved would schedule the replacement. It would then be scheduled 4 or 5 days from now. Ridiculous to be without hot water for 5 days much less the nine they are predicting.

I had an issue with my air conditioning which a contractor came out to repair. In making the appointment, their customer service department worked with me to get a date and time that worked with my schedule. The repair person showed up on time, was very courteous, and fixed the issue. So far, I have had to use American Home Shield twice, and have been very happy with both instances.

The process began all wrong. I originally requested service for a broken water heater and the service was denied by the initial contractor. I then had a second opinion by another contractor and after MUCH debating, it was finally approved to be corrected. The contractor was super nice and very informative. He was very punctual and most importantly, professional and honest.

Easy to use with quick response. From first contact to appointment to repair is usually less than 48 hours.

Leaky Fridge. The water line and ice make were broken. Efficient process to get a contractor to my house to replace faulty parts.

Great company to trust with your hard-earned money. We have been customers for over 12 years and anytime we have had an issue, large or small, we have always been treated well. My family and I highly recommend it if you own a home that is out of its warranty.

We live in Phoenix, AZ and our AC went out in May. It is almost mid July and our unit is still not working. When I called to place the work order with their customer service back in May, the girl that took my call was completely incompetent and failed to answer my questions. During a 30 minute call, I spent about 25 of those minutes on hold for her to come back with a one or two word response to my questions. She finally dispatched All Star Refrigerant to my home. The contractor with this company called me to set up an appointment for the following day but then did not show up. When he finally arrived he indicated that my unit needed refrigerant and charged me $350 with the impression that everything would be fine. And because we were in the middle of construction on our home, he told us that we needed to get up on the roof to clean the coils once we were done.

This company is far the worst and more expensive. Every time I call it is at least 1 hour on hold. The people there do not know anything, they must be reading a script when you call. Will be canceling.

It was Thursday, before Memorial Day weekend. My cooktop stopped working and I called AHS. The same day, the subcontractor contacted me. They said they'd be there tomorrow in the morning but did not show up. They called in the morning and said they'd be there in the afternoon but never showed up. I stayed the whole Memorial Day weekend, when I had friends over, without a cooktop. A week later the contractor called me, but I had called someone else to come and fix that and they charged me almost $400. I couldn’t get it done over the weekend as everyone was off over the weekend. But excluding that last experience, I'm a hundred-percent satisfied with American Home Shield as they are very helpful. I've been with them for over five years and have only had one bad experience.

American Home Shield was long on hold time to get the claim done but when I reached someone, the person was very pleasant. The person who came was very nice and respectful but he took the washing machine apart and said that he had to order a part but not sure when he'll be back. It's a mom-and-pop place as opposed to one of their more mainstreams contractors. So hopefully, he ordered it today. He's not sure though if he'll be back this weekend or some time next week. He gave a card and if I don't hear from anybody by Saturday, he said to call them, and I don't like that. I like specific answers. I can deal with them telling me it's going to be a week if they know it's going to be a week. I won't be happy but I know something about what's going on. So I can't say I'm pleased at this point but I wouldn't say that the gentleman who came was negligent either. In fact I think he was very apologetic but this is the first negative outcome.

I’ve had AHS a long time and I’ve used them several times. The one major problem I had was with the air conditioning and heating and they took care of that. They replaced the unit. Recently, I was having some plumbing problems so I filed a claim. Their claim process was straightforward. I made a call, then they gave me the name of the company who’ll be coming out and within 45 minutes to an hour, the plumber called and said they’d be out the next day. They fixed the problem and gave me the paperwork. He told me that it’s good for 30 days and if anything happened, to give them a call. Right now, it is still functioning.

Our air conditioner has not been working correctly, so I went to the American Home Shield website and requested service. That was last Monday. I got a call yesterday, and the service guy came in early today. He was very pleasant and his service was excellent and he got the air conditioner fixed.

We had an electrical problem with outside lighting between the house and garage. The service contractor saw the problem, told me the things that had to be done and the problem was solved. This is the typical quality service we have had with AHS for the past 15 yrs. Thank you AHS.

Our daughter is a chemotherapy patient and it can't be too hot in the house. Our upstairs air conditioner wasn’t working so we called American Home Shield. They set us up with a contractor and the contractor came out and attempted to repair it but they couldn’t. We ended up having to replace the whole system. The only issue with their claim process was the wait times, but that’s not exactly anything that they can help with because they got a lot of calls especially at summertime and people calling in about air conditioners and other similar items that eat up their phone lines. Their contractors were above and beyond professional. They also gave my wife and I information on who best to get the new system with and made sure that the system was the proper size for a house. Overall, it was a great experience and AHS is someone I would use to maintain the warranty with.

We’ve always had a good experience with American Home Shield. We’ve been with them for so long and everybody is very, very professional and very pleasant to work with. If there’s ever been a problem, they’ve rectified it immediately. There were a couple of contractors that has not been so great, but the minute we called American Home Shield, they transferred us to another one.

My air-conditioning went out a couple of days ago. It's been 87 degrees in my home and AHS wouldn't give me other numbers to people that may have been able to respond the same day because they were within compliance of their rules and regulations - a two-day turnaround time. So I had to pay $450 out of my pocket to get my air-conditioning fixed because I have a dog and a child and I couldn't stay in here a week without air-conditioning. One time my heat was out. Same situation, it didn't matter. It's always been the same experience, which is not good. I will ask other companies what their processes are because to me, sometimes three days waiting for something is ridiculous. I'm very disappointed and I will be looking for another company as soon as my year is up. I paid the entire year upfront and AHS did not call to say if they would reimburse even part of it. They said there’s nothing they can do for me.

My Refrigerator is out. Call in for service, tried to call Leo's Appliance Repair at 209-544-2336. It just someone cell so everything in my Refrigerator is no Good now. So my first experience has suck big time. Cannot speak to a live person because no one ever pick up after being on hold for 45 mins or longer. I've been paying this for over a year now and this is not the way you do business. I have heard great thing about AHS but now I'm not so sure.

I have had this warranty for about 3 months and can honestly say it is the worst home warranty company ever. Their customer service has a minimum wait time of 45 min and once on the phone they are little to no help. My air conditioner went out so I put a service request in and was directed to a company not local to my residence. They were not available to come out for 4 business days. I called customer service and they said they would need to confirm with the company to reroute. They called and the business was closed so they said they would hear back from them tomorrow and I wouldn't need to do anything. I would receive an email with the new contractors contact info. 2 days go by and I hear nothing. I call back and after sitting on hold for 55 minutes with no answer I had to hang up, lunch breaks are only so long. My husband and I decide to just pay out of pocket and have the air conditioner repaired.

I have had the service for nearly 1 year and never used it. Thursday night my AC went out in 95 degree weather and a person with medical issues exasperated by the heat. I scheduled online not knowing for sure if I needed central air or heat pump since I have a gas pack. I tried to cancel the central air, so I called. I sat on hold for over 35 minutes waiting for a "dedicated representative". I hung up. Friday I called a total of 4 times holding a minimum of 20 minutes each time. I tried the "requesting service, service status" anything to reach a human.

I've had a lot of experience with AHS but I’d like to talk to a person from their company and tell them which contractor I want and which one I don't. I'd like to have a way that I can talk to an operator or whoever does the planning so that I won't just have whoever is up next for a job. Because there's no place for that whether I go online or on the automated telephone. Because I've recently had Active Appliance come back for 3 times and they even waited for 3 weeks before coming for the fourth time and yet they couldn't fix my issues. They're arrogant and I'm very unhappy with them. On the other hand, I really like MS Appliance.because they came and wanted to serve. They've come for 4 times and were able to do everything, especially my washer.

After I submitted a claim online to American Home Shield the gentleman that they appointed to come and do the repairs for our garage door contacted us on the phone. When he came in, I explained to him the problem and he surveyed it. He figured out that he would be able to correct it quite quickly. On top of that, he also did some routine maintenance to avoid this from happening again. It was a very simple fix and our garage door has been doing good since the repair.

I used to have a really hard time years ago with AHS. We had it up in a different community we lived in and my telephone quit working. The phone company I contacted said I needed an electrician. So, I called American Home Shield and they sent an electrician. I went back-and-forth about four times before I finally got to talk to a human. I’d been without a phone for two weeks at that time. They sent him out and he had to crawl through a really old attic with all this old electrical stuff, but he got my phone fixed.

I called AHS for a repair on a dishwasher. Submitting a claim is easy except usually, I have to wait a while for somebody to pick up. It took a few days for them to send a man out since we are not close enough to many of the technicians. So the technician came, diagnosed it and said that it needs a part which he didn’t have with him so they had to order the part. Because we’re not on their usual route, we scheduled a week to install the part. Right after that, I discovered that my dishwasher wasn’t draining so I called them again and they sent him out again (this was another week later) and discovered that he hadn’t set something right. It was easily fixed and he took care of it. Overall, my experience was inconveniently satisfactory. I'd give them a kind of a C+.

I opened a service request for my downstairs HVAC unit originally in June of 2015 along with a service request for my other HVAC unit. During that time the downstairs unit was determined that it needed to be replaced. At that time I was called by AHS to inform me that the company that had come out and recommended the unit be replaced had over $2000 of "additional fees" that I would have to incur to include spending $350+ dollars for the plastic pad that the unit would sit on. I use another local company to service my units annually so I called them and asked about these extra fees and did my own research. I found that I could purchase the pad for approx. $80 at Lowe's.

The whole order was super and smooth from the 1st reporting to the completion of the task! The tech even gave us advice on other things about our stove. Plus he was a vet and I liked the way he was respectful about everything.

If the one hour wait time every time you call isn't enough, being put on hold and reading off my contract isn't what I would call customer service. I can read my contract myself. Would be nice to have someone who can actually assist or make a decision. After 4 service calls for same a/c issue the faulty part was found and ordered to be replace and then I'm informed I will have to pay to have the ductwork modified to fit the same replacement part - $400! Seems if they are replacing a part they should cover what needs to be done to replace it. Every time I call all I get is the runaround. Will NOT be renewing my contract with them.

I have contacted AHS 3 times about a problem I have when I try to request service online. It always says my account needs attention and will not let me do anything. Every time I talk to them about this (which is VERY difficult) because I am always on hold for more than 30 minutes, they say there is no problem, but they do nothing about the website problem. I am very frustrated and would like someone to call me about my account ASAP.

My most recent experience was excellent! I receive a phone call to set up an appointment with the company the very same day I sent my request through American Home Shield. My service was conducted in a timely manner and they were very polite.

The issue was with a leak at the water heater, which is in my attic. AHS contacted the local plumbing contractor who in turn immediately contacted me and scheduled a visit. The plumber arrived on time as promised and quickly dealt with the problem. He confirmed no major repairs were necessary. After dealing with the leak, he cleaned up the area. He was polite and respectful. When he departed I felt secure about the equipment he dealt with.

AHS has come to my assistance more than once during the years since I have been with them. Always with highly qualified service and with companies are strongly recommend in a timely manner! I would and do recommend their service on home warranties!

Excellent and prompt service. Next day replacement of an aged pool pump!

AHS has been like my best friend. I've been with them since I purchased my first house in 1994. No problems at all. I recommend to all my friends and family purchasing a house.

American Home Shield was the biggest waste of money I have ever spent. We recently purchased our first home and our real estate agent sold us on the home warranty in the case of any issues arising. We took the bait and are now regretting spending money that could have been spent on real contractors. When we first moved into the home we noticed a few small things that needed addressed. There were a few leaky fixtures and what seemed to be a blockage in the kitchen sink and bathtub. We were unaware of these issues because we didn't use the water prior to purchase more than seeing if it functioned. We made our first claim over 3 months ago. 2 companies and 5 stops later there has still been no work completed.

I have this ongoing issue with the dishwasher and it still hasn’t been resolved. We have American Home Shield's contractor come out six times and it's been a nightmare. The first two contractors that they sent were not reputable companies and had no business in being qualified to even change a light bulb. They were horrible and told many untruths when they were reporting back to AHS on the problem with the dishwasher. So I'm still stuck with a dishwasher that doesn’t clean since March. I've submitted claims over the phone and the wait time was terrible. Their reps were fine but when asked to repair something for six times, they don’t actually listen to the concern. They made us wait because they have to elevate it up to somebody else.

We had a malfunction in a dryer wiring. The technician was able to repair it and get it put back together and operational fairly quickly. Plus, he showed up on-time, called before, and gave us plenty of notice to meet him. He was fantastic, very professional, and kind. I couldn't be more pleased with the appointment. Moreover, claim submission was really quick, simple, and few steps on the computer - I can just log in and as long as I know my phone number and zip code, it takes me right to my account. We've been really pleased with American Home Shield. We've had them for years in multiple locations, and so it's been a really good thing for us.

I had a kitchen faucet plumbing problem. I called AHS and they made an appointment and sent a person out. The repair was excellent and I’ve had a good experience with AHS.

The first time I called AHS was on May 30th for my washer and dishwasher. The latch on my dishwasher doesn't close and the only thing that was wrong with my washer was leaking from the bottom, which I thought was just the tub or a loose hose. Since then, the contractor has ordered parts, came back, can't fix, or didn't have the right tools. I recently called them this morning again to find out what's going on and another part had to be ordered. Now they told me it'll be Friday before they can come back out and look at the washer and dishwasher. It's horrible!

I had to have a broken pipe replaced. The AHS contractor did a fine job in finally repairing it, but I had to be cautious here because I said I would never let that company into my home again. I made it very clear when the serviceman came in that I wasn’t happy because they literally ripped me off years ago in the same area. The repair was $220 and they said they could do several things and got it to $1110. To replace a two-foot section of copper pipe, they did the band aid approach up to $1200 dollars. When the serviceman opened the wall up, he got in there and asked who did the repair. I said they did and he said that it's horrible. So I would never recommend this company to anybody ever. But the serviceman was very good and got it fixed.

The technicians that AHS sent when I recently submitted a claim for our pool pump were good. They showed me some things that I didn’t know and some other things to look out for. It was something that they could’ve walked me over the phone, but because I didn’t know the equipment, I wouldn’t have known what to look and ask for. We’ve been with American Home Shield for years, and this is the first time that I have to do these things on my own so I’m still learning. I don’t know when I need to call American Home Shield for service, but overall, I'm happy with them. I think everybody needs to have it.

I have AHS for six years. I live by myself and I don't have much going on in the house. But when I had an issue with my dishwasher, their technician came, did what he had to do and all is good.

We had our stove and our dishwasher go out at the same time. It was super easy to submit the claims to American Home Shield. We filed the claims online, and then they sent us service and sent us emails, calling us who is gonna come out and service the parts. We ended up having to have a whole appliance replaced, and that was all done via online. The contractors were awesome and everything went really smoothly. Everybody that AHS has sent out is real good, trustworthy, clean, and arrive within the windows that they say. I've been very pleased with who they sent.

My first claim was two years ago and the person they sent out fixed the problem. Whenever I called AHS, they set up an appointment and everything goes fine. They kept sending people and I didn't pay any extra. Recently I had an air conditioner trouble and it's now working very good. The process moves fast and smooth. Customer service has been very pleasant and everybody was on their job.

We always had a good experience with American Home Shield and we love them. Our most recent claim with them had to do with our air conditioner where one valve had stopped. AHS sent somebody who fixed it in five minutes. But before that happened, nine months ago, AHS put a new air conditioner in our home which is working great. The contractors AHS sent always come in and call us back on time.

I like American Home Shield. I have called them at 2:30 at night and needed a technician the next day. AHS got them and they came the next day by 11:00 AM. I needed them so badly because I wasn't going to go to work that next day and all worked out perfectly. It was because they were able to get the claim processed at 10:30 at night, so I was very glad about it. The service was good too. My water heater started flooding and it was a mess so AHS got me plumbers. They fixed everything so it was a life saver. I really appreciate it. I've even told some other people that they have to get American Home Shield because they're very good.

Very efficient services. Contractors called you immediately when they receive service request. So far, good contractors had been selected to take care of my problems.

Plumbing - A good company to use and I've had the service for around 15 years. In the long run it has paid off because I've had several large repairs.

I have had American Home Shield for years and will continue! As with all my experiences with AHS, the latest experience was easy, pleasant, expeditious, and the company was courteous, responsive, and knowledgeable.

I recently had a major component of my home's central air conditioning fail. The contractor assigned by AHS (Stockdale Service) was able to come out and diagnose the problem the next day, and repair it by week's end (because they had to order the part). The contractor educated me and helped me. While I know that my air conditioning system is aged and becoming obsolete, it is good to know that AHS is partnering with people with solid know-how to work through this. Eventually, when the system needs replacing entirely, I know that AHS will support this if it be the recommendation of the diagnosing contractor.

I have been an AHS customer since 1999. I have tolerated having to be on hold sometimes up to 1 hr and 10 minutes just to speak with a customer service rep because they have no ability via their online customer portal or via their website to email anything. I will be cancelling my home warranty with them ASAP after my last experience.

After paying AHS for 5+years, I had a problem with a microwave. The repair company made multiple visits and finally took the unit. I was selling the house and the microwave was the only holdup. Repeated calls to AHS and the repair company resulted in promises that parts had been ordered. At the two month mark, I went out and bought a microwave. A week later the repair company called and said the original unit was ready. I told them to keep it. AHS wouldn't reimburse me for the new microwave, although I have the right to "appeal" their decision.

The most recent claim I submitted was for a pool pump that was leaking. I did it online, which was very easy, and AHS sent somebody to get the problem fixed. It's working fine now and I haven't had any issues. However, it's one issue after another. We've had to have the contractors come back because of this little domino effect with the water system for the pool. But I've never had a problem with any of the people sent by AHS to do services for us. They were all very courteous and professional, and it's always been a very pleasant experience. We've been very pleased with them and with AHS that's why we renewed after our home purchase.

I've had American Home Shield with my last couple of houses. Both in California and Colorado and over several years, they’ve made the claim process extremely easy. For the most recent claim, my oven wasn’t working and it kept blowing a fuse. The contractor was phenomenal, so attentive and even did a follow up call because it ended up not being my oven. My circuit breaker was loose and they asked if they could help fix it. They went above and beyond. Overall, out of all the companies out there that provide home warranty, American Home Shield covers the most and they find a way to provide for the client.

My clothes dryer no longer works, and I submitted a claim with American Home Shield in May but it has still not be taken care of to this day. I spoke to their reps and they've been very helpful. However, it has not been a pleasant experience overall. As a matter fact, I asked them to give me the complaints department and the P.O. Box because I plan on submitting an email as well as mailing it to Iowa.

I had American Home Shield come out and fix a dryer for me. The only difficult part was getting through to them on the phone. When you would go to file a claim, it seems to take forever for you to get to an actual person to talk to. But once the contractors get out there then everything is fine. They handled it really well. The contractor was very professional and knowledgeable. He told me everything that he was doing and everything that was needed. He had to order the part and after he did that, he came back and it was really quick for him to put it together. He cleaned up after himself and the dryer has been working great. The experience was pleasant.

American Home Shield made the claims process really easy and I really appreciated the service. In fact, I got my girlfriend to sign up with AHS at the beginning of this year. The vendor through AHS who has done work here before took two weeks to get the issue resolved. The initial diagnosis of the problem, while it may have been a contributing factor, was not the ultimate resolution to the issue. Other than that, my heat pump has been working great. On the whole, the contractors were very good. However, this last time, I was a little frustrated because there were some issues with getting parts, which added some extra days to my inconvenience.

I've used American Home Shield a couple of times and it's been good. I had to get a wire replaced for my dryer because it overheated. It works well now and I didn’t have to spend $800 on a new dryer. The contractors are always really pleasant and nice and they come very quickly and help out.

We have several homes with American Home Shield and we’ve had several claims this year. The claims have always been very good experiences and that's what keeps us getting back to them. They’re always very prompt and the people they pick to come and help us at the house were very professional. We’ve had plumbing, air conditioning, appliances, refrigerator, and stove issues one time and they’ve all been repaired like new. We were able to purchase a new piece as well.

I had an overflow going on with my air condition and in less than 12 hours after I submitted the claim, I got a call from American Home Shield's service people. They were out the same day, and took care of my a/c. I usually submit my claim online. Their website is easy to navigate and there's a spot where we can type in the issue. So far, anyone who has come out has been very professional and thorough. The air condition guy figured out the problem with no issue. He checked the fluids and blades to make sure everything was running right, which is great, and did service on it at the same time. I'm glad I got AHS. It has been an excellent experience.

Anything that breaks in my home affects my everyday living. So it is critical that I'm able to get a representative and a vendor and an appointment scheduled. American Home Shield does that for me. They're connected to some very professional vendors specifically, Sears and Honest Appliances, and I'm very pleased with the vendors that are provided. They arrive at the scheduled time. They explain things to me and give me a helpful hint. The repairs in general are done to satisfaction, where I don't have to call back with the same issue. I had one bad experience and asked that they not send that company back and I haven't had any further problems. I also like the fact that the rate didn't increase for a very long time. And when it increased, it was only a couple of cents or maybe a dollar. The rate is very affordable and it's a good service.

American Home Shield has two ways to submit a claim. You can either call or do it through their website, but it's very easy. They give you a text message confirmation if you want it or an email confirmation of what company is coming out and their phone number, and they will be contacting you within one to three business days. AHS has very friendly customer service and an easy-to-use website. My last claim was for my heating furnace which wasn't staying on. They sent a guy out, found out what the problem was and within a week, the part was fixed and everything was working. The contractor was in and out about a half hour, and it seemed like he knew what he was doing.

Our freezer went off so I filed a claim online to American Home Shield and it was a very, very simple process. The contractor was phenomenal. He was very knowledgeable and very professional. He called before he arrived and his performance was great. He explained exactly what was going on. He did not solve the problem at first but he was quick to return to the house and fixed the problem. And after that, everything was good. It has been a great service provided by the contractor.

I am a customer of American Home Shield for two properties and have always been happy with them. It was easy the last time I submitted a claim with them. The contractor they sent was very professional and efficient and got the job done. I appreciate AHS being the same every time that I experience a problem. I've done different claims with them before and it's always the same process. It's comforting knowing what to expect and when to expect it. Overall, AHS is efficient and concerned about my welfare.

Our AC unit has been broken for ONE MONTH now. It took 11 days to get a technician to and 12 more days to get the part we needed. The part we received didn't work and now it is 8 days later and still nothing has happened. We are still without AC and it's 85 degrees in the house. My husband and I have made several phone calls and spent dozens of hours on hold, only to be told there is nothing that can be done. There are no managers on duty to speak to and the customer service reps have ZERO authority to do anything. They can only offer for someone to call back but no one EVER calls back. We will be contacting our attorney tomorrow.

Currently sitting on hold trying to talk to someone about getting our a/c fixed. We initially called a week ago and sat on hold for over an hour to talk to someone. After finding out it will be a week until someone could even come we called to see if there was any other contractor available to use. We had already talked to an out of network contractor who could fix it that day since it's 100 degrees out and I have young kids. Well after sitting on hold for 2 HOURS they said "No" and hung up. Now we finally got that person out after a week and now it's 7-10 more days to fix it. It's unacceptable. We've had them fix our fridge twice now in a year. Same thing keeps breaking. That always takes weeks as well. Really just not impressed. As soon as our a/c is fixed I'm cancelling this service. Such a waste. Currently on hold still as I type this going on 36 min... The irony is I keep hearing "Your call is important to us".

We had a contractor given by AHS come out to our home only to tell us we had to call a different contractor to get the problem resolved, after they charged us the $75 fee. We spoke with an AHS representative on the phone, explained the issue we were having and they said if we corrected the problem that the contractor stated was the issue when he came out and we were still having a problem AHS would send someone else out to fix it. We have since corrected the "original problem" as stated by the first contractor and are still having the same issue. After jumping on the phone again with a different AHS representative and explaining to them the problem they created a new Service Request. We were so excited that this issue would finally be corrected, until it came to the appointment time. AHS sent out the same contractor and we got the same result as the first time, after another $75 was charged to us.

I am VERY dissatisfied with my most recent experience with AHS. Our hot water heater started leaking about a month ago. I contacted AHS, they sent a Tech out, I paid my deductible of $125.00 and the Tech replaced a pipe. I mentioned that the unit is 16 years old and probably needs to be replaced, but I was assured a new pipe was all that was needed. A month or so later, I go down in my basement, and there is water everywhere - the water heater is leaking AGAIN. Went thru the same process as before, a different company was sent out and I was told the unit needed to be replaced - DUH! I was also told that I would have almost $600.00 in out of pocket expenses. Why I have been paying for this warranty faithfully every month for the last 3 years! I tried to call AHS to get an itemized list of these costs that were not covered under my warranty. When I called, I was on hold for an hour and 40 minutes!

I have worked with Home Shield from the perspective of a contractor, and because of this I would NEVER sign up or recommend their "services". While there is some calls that we ran successfully with no hang-ups, that is not the norm. The first issue arises when discussing with the homeowner what Home Shield would or would not cover. The homeowner was not very informed about their own policies, which made us as the contractor look like the bad guy right off the bat. After that (sometimes uncomfortable) discussion, it took a half hour or more to reach someone at Home Shield to be authorized to do the work. The people who answer did not generally have a clue what we were trying to accomplish for the homeowner, so they would deny authorization. This meant that the homeowner was responsible for the entire cost of service, once again we looked like the bad guy in the situation.

WE JUST HAD 4TH OF JULY AND I HAVE HAD NO AIR CONDITIONING SINCE APRIL. I have called American Home Shield about 25 times in the last 3 months. If I am not on hold for 20-30 minutes and do get a human being, it will be a robotic entity that can do nothing, and I mean not the simplest requests beyond take your service call.

Our air conditioner wasn't working and AHS sent A-1 A/C & Heating. They came quickly, were very professional and found the problem straight away. After ordering parts, they returned promptly and fully repaired the HVAC unit. It looks and works like new. We highly recommend American Home Shield. We have used them for over 15 years at two different homes.

I have been with American Home Shield for over 5 years. I have utilized them about 6 times. Pay close attention to your contract because there a several things that are not covered. Recently I had a problem with my air conditioner unit. They sent a technician out who gave me a receipt indicating what was wrong with the unit. AHS sent another technician who added several things that needed to be fixed that the first technician did not find. Well, the second technician said that AHS said I had to pay them another $75.00. I was on the hold for approximately 45 minutes before I spoke with a customer service representative to get that taken care of. The second technician came out and AHS told me I had to pay $700 out of pocket because there were items that were not covered by my contract.

I had a problem with water coming into my area for the hot water heater one Saturday. It was over a weekend so AHS were not able to come until Monday. But as soon as they got there, it was fine. The contractor was great, very efficient, and helpful. He called when I ask him to because I'm about 20 minutes away from my home so I would only miss as little work as possible. I had left the door open to where the water heater is and he went ahead and diagnosed it. By the time I arrived, he knew exactly what was going on and what the repair was. Then he replaced what needs to be replaced and then protect it so that no more water could get in. He explained things well and made me feel comfortable. He really knew what he was talking about and I have had no problem since so that's really a good indication that all of what he said was true.

I like the company. I just would like the company to be wise on how they handle the technicians, repairs, parts vs. money for the appliances. In Bryan, TX I had no problems really. And I have been with AHS since 2000. In Georgetown, it's been a not such good experience. I waited six months for something to be done with the refrigerator, incompetent technicians, etc. Now it's been almost two months and the washer is still non-functional, for the same reason. The company not answering, messages being sent by AHS and they not responding, not getting back with reports to AHS, etc. Otherwise my experience with AHS has been fabulous.

When you pay for something it's appropriate that you should get what is agreed upon. We have not. Reported problems with our AC unit on or about June 15th. It's July 5th and we STILL don't have the issue fixed. We've been on hold with them multiple times for over 40 minutes - HOLD (all the while listening to a recording tell us that our call is valuable to them. Sure doesn't seem so). They've told us on more than one occasion that the service tech AHS subbed the work to hadn't done the appropriate paperwork.

With my most recent claim to American Home Shield, I called and got someone to talk to me. The technician came and worked on the sump pump, but he didn’t fix it. That was a bad experience.

I filed a claim about the heat in the water with American Home Shield and it was handled very well. I did it online and it went like clockwork. The contractor was terrific and I was very happy.

I contacted American Home Shield for an HVAC issue. The technician they sent came on time and was very knowledgeable and courteous. He went above the scope to check and make sure we had what we needed and did more than what we were really looking for. The two most recent experiences we had with AHS have been very positive. They were able to achieve all the results that we were expecting, and I’m very pleased.

Our most recent claim with American Home Shield went good, but we've had a lot of negative experience with them. I tried to submit a claim over the phone before but they told me immediately I had to do an email. It aggravated me because with email, there's a response, “You have no other recourse. Goodbye.” That was the end of it. I never got the opportunity to speak to somebody. Our big issue has been with the plumbing side of the house where we have a leak and we have to turn the water off in our house. It takes them five days to get a plumber out and it cost me about $800 out of my pocket because I couldn’t wait and my family did not have water in the house. I put in a couple of claims against it saying I didn't think that was fair, and they told me, “Too bad because you went out of policy.” I'm like, “But I went out of policy because you didn’t expedite the problem that we had, which was a leak in our home.”

My most recent claim with American Home Shield started off on April 29th then it was finally resolved about June 6th. Trying to get through on the phone was almost impossible. I couldn’t get through on the internet as well because they didn’t recognize me, but yet I get an email from them all the time, so I have no clue why. I finally got straightened out and it turned out to be a defective part they put in. They got five different washers out of the washing machine and then it went down again with the same problem.

I submitted a claim with American Home Shield regarding my washing machine and the process was very easy. I did it over the phone and everybody was very helpful and polite. I think the guy who came to look at the washing machine was polite as well. But we chose to buy a new washing machine because the cost to fix it was quite high and we’re disappointed with the brand we bought since it crapped out for the remainder of its life. And I know of the way AHS operate. If I choose not to have it repaired, they will give me the repair cost towards a new purchase. AHS explained that very clearly.

AHS is great! Making a claim was very easy. The gentleman that recently came and fixed our dryer was awesome. It's better than it's ever worked. Their contractor was courteous. When we first moved here, we happened to get him the first time and he fixed our microwave, dishwasher and oven. He was very prompt and polite and clean about everything he did. We just couldn't ask for anybody better than he is. For any kind of repair in our appliances, we definitely have his name. We're hoping to get the same person. Maybe we will request him if it's something that he can take care of.

I had a problem with our oven and it was easy submitting the claim with American Home Shield. The contractor came when he said he was going to come and didn't make a mess. The oven has been fine since.

My air conditioner wasn't cooling. I called American Home Shield and they contacted somebody. With my experience with other home warranty people, it can take up to three, four, five days to get somebody out. But the contractor of AHS was prompt. He came out within a day or so and fixed it. He was friendly, knowledgeable and knew exactly what was going on and repaired it. He was here for 20 minutes and that was it.

Our washer wasn’t spinning down. During the spin cycle, it would stop and there would be lots of water still in the washer. I called American Home Shield a few times to have someone come out and the techs came, ordered a part and replaced it, but the problem wasn’t resolved. They had to come back out and look at it again, order a different part and finally, the problem was resolved. Plus the dryer had to be totally replaced and it took me two months. I couldn’t understand why it took so long to get things done. Most of the technicians were on time except at one point when the technicians were supposed to come between 8:00 and 12:00, but they came at 3:00 while I was at the school getting the kids. But the guys hooked up the dryer and were very nice and easy-going. They came and did what they had to do.

Made the call to American Home Shield late in afternoon after 6pm. Contractor called the next morning and the tech arrived that afternoon and checked out the entire unit and everything was working fine. He said it might have been a leaf or some another debris that made the noise, but the A/C checked out fine. Very good day.

My realtor recommended AHS after purchasing a flipper home. After several calls to AHS where the hold lasted over 40 minutes each call, I finally got my service set up. They were supposed to be there 8 am-12 pm. Despite several calls during my wait, they never showed during their allotted time period and no call. Around 2:30 the "technician" showed up with no apology, no excuse and was quite rude. I had 4 separate leaks happening. He said he fixed two, the next one he spent an hour on the phone with his boss resulting in him being too nervous to try to fix it and break it, and the 4th and largest leak I was told was too difficult to get to. "That was it," he said.

Service contractor was on time. He quickly diagnosed the problem and was able to fix the problem immediately. He was careful moving the range and made sure kitchen floor was protected. Neat, clean and courteous. Job well done!

Washer repair - I had a great experience with the appliance contractor. Very fast and professional.

Scheduling was a bit of a nightmare because I was getting air conditioning work done during the summer, but once the guys came out, everything went smoothly. And, I'm happy with the service.

My last experience was great - the contractor (Kevin from Miss Appliance) was actually early, very helpful, knowledgeable, diagnosed my appliance almost immediately, and got the replacement ordered. However, to get to this contractor, we needed to deal with 2 others (including one from his same company), who either diagnosed but didn't code correctly to fix or claimed they couldn't find an issue, when water was pouring out the bottom of my washer. We were without a washer for 2 months while people paraded in & out without fixing it, before we got to someone who could/would.

We enjoy working American Home Shield. They have helped us when we need help. The contractor that we have used have been wonderful.

I called American Home Shield for my toilet bowl tank. I got a response from the vendor, and within a day, if not the same day, the repair person came out. It was not an emergency but he came out and fixed it. The tank is now absolutely better than before. We've had good success with American Home Shield on our two homes. They've been generally very good.

When I had an issue with my air conditioner, American Home Shield got me in contact with one of their partner companies and they had somebody out within two business days. The contractor was very knowledgeable and informative. With the whole refrigerant policy that they have, it's weird that I still have to pay out of pocket for the freon. They have a dealer and they only pay for $10 of each pound and the stuff is $45 a pound. Also, AHS don’t pay very much - they pay 20 bucks out of $100 worth. Other than that, my experience has been convenient.

I've submitted claims with American Home Shield both online and via the telephone, and both were easy to do. I placed one for a leaking shower drain and I got a response from the plumber within a day. The guy who came out did an excellent job. He could have just pieced it together but he went to the hardware store and got a part. It was only a couple of dollars, so that it was done right. In every case that I've dealt with them they've fixed the problem and did it correctly. I've had very positive experiences with other contractors last year. However, they aren't very good on emergency service. The typical response for a pipe burst is a day or two, so I wasn't able to use them and I just called somebody else.

Our AC was great since the repair. The technician sent by American Home Shield was wonderful, quick and very professional. He was there literally within two hours and he was in and out within 10 minutes of him arriving. He was very informative and was willing to come out if anything else went wrong. He gave me his information and highlighted it for me on the invoice. He wasn't going to be out to our house 'til the day after because he had other calls. But he prioritized mine and came out the same day my call went out because he said we didn't have any air conditioner. I appreciated that.

I had a plumbing issue where my washer drain was clogged in. Submitting the claim was a very good experience. They came in the next day and arrived before the time that they had set up, which I was surprised because they usually show up at 4:45 in a window between 3:00 and 5:00. I talked a little bit about plumbing issues with the contractor and he was very reliable and resourceful. He took care of the problem and unclogged it within half an hour. I haven't had any more problems since the repairs have been made.

Our toilet flushes by itself, and I tried to schedule an appointment today for it with one of the companies that American Home Shield uses. I was told by this particular company that they can only schedule five days in advance. We're going out of town and won't be back until later in the month, and the day they wanted to book me out wasn’t available. That’s not their fault, so it's fine but I hope I don’t get penalized by AHS because sometimes if you don’t keep an appointment, they penalize you. Additionally, this would be the third time that this particular company has come out, so I'm not sure if they're using the correct device. They're also trying to get me to add something to my watering system, which I don’t want, but I have the option to say no.

I called a local air conditioning company to do a maintenance on my A/C and the person they sent told me that there's water up in my attic and that the Freon in my A/C unit was low which was dangerous. I called AHS and they sent a contractor here who said that the Freon was fine and that the moisture the local person found in the attic was just evaporation from rain from the roof and it was on the wall not on the ground. The contractor took pictures of it and showed it to me. So I was very happy to find out that I didn't need a new air conditioning unit which the local person was trying to sell me. It's certainly worth the extra $125 to know what was going on and not having to buy a new unit. In the long run, it saved me a lot of money and I was pleased with the company AHS sent. It’s been a month and the air conditioner is working fine. I’m so thankful that I’ve got a good company like AHS to back me. I've already recommended them to three neighbors.

The technician that American Home Shield sent for a plumbing issue could not do the job because of other problems with a clean out valve, but it was due to no fault of his own or AHS. But I did file a claim earlier this year for a heating issue with my HVAC system and I was very pleased. I didn't have any problems with the service at all. The businesses that AHS deal with are reputable. The only thing is that they've gone up on their price for this upcoming year. Other than that, it was a good experience and I'm getting what I paid for.

It took me nine weeks to get a washer and dryer fixed because American Home Shield sent the dumbest people on the planet out. First of all, they kept telling me the washer was overloaded. I said, "With one bath mat? I guess it's normal for a washer to jump all over the utility room." I complained about that and asked for another company to come. Then I complained again the next week and they kept telling me the same thing over and over. The first contractor couldn't fix the dryer because he kept ordering the wrong parts and wouldn't listen to me. I have a Bosch. A Bosch has a reset switch in it, but he told me that it didn't.

I had a problem with the air conditioner and the contractors AHS sent were very professional. I'd like to have them every time. However, I'm still waiting on my range and dishwasher to be fixed though, which has taken an extremely long time – two years. The last time a contractor was here for the problem was three weeks ago and I haven't heard back. They kept coming out saying they're going to order parts but I never heard from them. And six months later, I call them back, they sent somebody else out and it was the same old, same old. I'm not happy with that. Other than that, having AHS has been good. It's a necessary evil that every homeowner needs to have and I'll continue being a customer with them.

We didn't have hot water, and when I went to look at the heater and opened the door, I noticed that there was water underneath, so it also had a leak. The contractor that was sent by Home Shield was fine. I went over the problem with him, and he knew what I was talking about. The heater has been working fine since the repair.

I did my claim to American Home Shield online. I submitted the work order for my circuit breaker and a young fella showed up. He said he'd check with his boss about the circuit breaker, but he wanted to get paid without having done anything and I refused to do that. He never came back and never called back. Then I got a bill for the unfinished job and I told AHS I was not going to pay for it since it was not completed. They got a hold of the contractor and chewed their foot out.

Our air conditioner wasn’t providing enough cooling and the contractor sent by American Home Shield discovered a leak in it. They came promptly and fixed it. The claim before that was for a plumbing leak and the contractor fixed it promptly too. There was one event where a plumber came for the pool and we had some problems. When I notified American Home Shield, they sent a different contractor who fixed it right away.

American Home Shield has very poor customer relationships and response times. I'm put on hold for at least 25 to 30 minutes--I almost wonder whether they're wishing I would go away--commonly to talk to anybody and the classic thing is, "Oh, were experiencing incredibly high call volume, right and we just can't talk to you right now. But if you'd like to go to our website which is..." and then they give the website. It starts to get to be a little bit much when you've heard it for the 10th time. What I do is put them on speaker phone and go about my duties for the rest of the day until somebody comes along the line.

I recently submitted an air conditioner claim to American Home Shield. I filed it online and their claim process was easy. Their contractor was also pleasant. My a/c unit is working fine now. It was a was very good experience.

My heater and my hot water tank went out and American Home Shield ended up replacing the whole hot water tank. I had done a few upgrades for that and had to pay my $75 deductible. Then I ended up having to pay an additional $200 for the replacement, but it was a lot cheaper than paying for that out of pocket. Also, submitting the claim with them, either through phone or online, was very easy. They have excellent representatives and the contractors that came out had been great. So overall, I'm very pleased with American Home Shield and have referred them to a couple of friends there.

Our garage door was not opening properly and it turned out the electronic eye was not aligned properly. We called American Home Shield and they sent out a contractor. It took him a minute and it was fixed. It cost us 75 bucks for that so live and learn. But it was good, everything worked out fine and it's like brand new now. The contractor and his assistant were very nice people and that's the first time we've had them over the house to work on our garage. We had a problem with the garage door before where one of the springs broke and a young man came out and fixed it. It took him 30 minutes to have the whole thing fixed because when you get a broken spring in an automatic garage door, you can't replace one, you have to replace both sides at the same time so it's really expensive.

There was no problem during the installation of the garbage disposal. But it took a while to prove that the deductible had already been paid. Once it was done, there was no problem. Then for the sink faucet, we weren't sure what's the difference between a cash out and another term. So AHS processed it as a cash out when in reality, we wanted for them to do the work. What we assumed was a cash out was they would offer us $100 on a $150 unit and all we do is pay them $50. But a cash out for them is they just give $100 and then we're responsible for everything else. It was a terminology problem, but we're okay once we figured it out.

I consider my most recent claim with American Home Shield a disaster, which is unusual for them. My husband doesn’t know how to change a washer in a sink, so I have to have somebody. I had them out for the washing machine around the first part of June, because if I put in a load of clothes in it, it doesn’t spin out again when the washer stops. So I called, and the first company that I dealt with was Accord Appliance, had three visits from them and the same guy came every time. He wasn’t my personal choice, but he got my $100. He set it over on the second spin and it spun out, but he could never get it to do it again, so he replaced the clutch and out he went. This happened again 2x thereafter and the same guy came back out, played with it, got it to spin again, stayed through another cycle, and when it didn’t spin again, he finally said he doesn't know what else to do with it. And out the door he went.

I had a water valve replaced on a washing machine. The claim process was very good. The technician came 30 minutes ahead of the scheduled time. He was very professional and explained to me what was happening. He had the part before he came so it took him 30 minutes to do his job. He reiterated that they don't make my model anymore. So, if they didn't get the parts in the future, there's no way they could get them and I understood that. It was an excellent experience. We have American Home Shield for quite a while now and most of the time, they respond quickly.

I don’t believe in warranties, but when I bought my place, the previous owner had American Home Shield and had two ancient furnaces and two air conditioners dating from the early ‘80s when the place was built. At the time I bought the house 12 years ago, my inspector said the furnace needed to be replaced upstairs. But American Home Shield said they were fine. So I brought my own furnace company that I've had for 25 years. They said the furnace needed to be replaced and so it was done. That made me feel good about American Home Shield so I kept it on.

American Home Shield took care of my issue. The contractor explained to me very well all the things that I needed to do and to always clean the parts that were necessary. It was an excellent service. He was very good, well informed and he was above expectations.

My latest claim with AHS was pleasant. Claim submission was easy and efficient. The contractor was very knowledgeable about the situation and resolved it quickly. I called in for my washing machine that I was working on, and had another washer in storage. He even checked that one too and made sure it was in working order. So, I got two machines fixed for one service call so that was good. I'm very satisfied with AHS.

Really great experience with the people of American Home Shield and also with the Lambasio Company here in Galesburg. You both do excellent work.

I purchased a warranty through AHS and will be shopping for a new company. This is the first time using the service which is a nightmare. I've been waiting for 3 weeks to have my refrigerator repaired. They first sent out a company that was unable to fix it. They then sent out Sears who never look at the refrigerator because they said the note in their computer said it was not under warranty. The repairman attempted to contact AHS who after 15 minutes on hold told me they couldn't help me unless I paid for it. I have spent 3 days trying to get this problem resolve. The main issue is that you will be placed on hold for 45 minutes to an hour. Once you finally get through there's never a supervisor available. Right now, I've given up. AHS continues to tell me they're waiting for a diagnosis from Sears, who never looked at the refrigerator so they couldn't possibly know what the problem was.

I'd recommend American Home Shield. Our air conditioner was not working so we submitted an online claim with them. The contractor had to come out three different times to replace the compressor. They were very courteous, very knowledgeable, and took care of everything that needed to be done. However, we need to call them back because there's still a minor problem. The fan starts running and the compressor doesn’t kick in at the same time as the fan does, and it should be doing that.

I had a stove that had a broken glass top. American Home Shield replaced it and put a whole new stove in. Submitting the claim was really easy. I called them, they came out and took a look, and said they need to order one which they did. And all I needed to do was call and tell them what day to come out and put it in. It was really painless. My wife mainly dealt with the contractor, but she had no complaints. Everything was fine when I got home. AHS is great. I wish I had purchased the home warranty sooner.

I've been in Texas for more than a week without air conditioning put in to my house. It's easy to submit the claim with American Home Shield, but then, it took three days for the contractor to get on the site. And then, they had to come back twice before they realize that the little parts they were placing aren't the issue; it's the compressor. With that, it's going to take me until July to get the part and fix the AC, so it's frustrating.

I like American Home Shield. I've had them for years and overall, they're good. I do recommend American Home Shield especially to people who are single or don't have a very handy husband. Their home warranty is worth the money. I recently filed a claim with them to have something repaired in my kitchen and it was very easy to do and it's been fine since the repair.

I had a problem with my ice maker, so I called and American Home Shield said they'd get in touch with the appliance repair people. The people are real honest and did a great job. I couldn't see how they could've done better. The ice maker is now still churning away.

The vendor through American Home Shield, who has done work here before, took them two weeks to get the issue resolved. The initial diagnosis of the problem, while it may have been a contributing factor, was not the ultimate resolution to the issue. The claim process was really easy and I really appreciated the service. Their contractors were very good. However, I was a little frustrated last time because there were some issues with getting parts and that added some extra days to my inconvenience. Nevertheless, my heat pump has been working great since the repair.

I called AHS when there was a problem with the flow drain in the bathroom. Someone called me back and it was done within the week. I had the same issue in two separate bathrooms and it was the same contractor who came out. I like them. They're courteous and gave me some advice on how to keep my drains flowing. AHS served the purpose. So far, we haven't run into anything where we're dissatisfied.

I had to submit a claim for an icemaker. I was on the phone for 40 minutes, most of it was me being put on hold, so it was a long time. The contractor was also supposed to call within three or four hours and no one tried to call me. So a week later, I called American Home Shield and they ordered another contractor. It took a while to get the part ordered and there's something that’s still not right so the contractor's supposed to come back out. The problem hasn't been resolved.

I called to let American Home Shield know a few things that I wanted to have repaired or replaced in my home, but once the contractors arrived, they weren’t able to do anything because it wasn’t part of my contract. I have my house up for sale and so there are some leaks and things that I needed, and I wasn’t aware that there were some things that they don’t cover. But as far as in the past, if I’d had my garbage disposal or AC, they would’ve been great about repairing and replacing it. It was a misunderstanding on my part, and I ended up having to pay $150 and never received any service. They’re always very pleasant and I always get a quick response. If I do call and tell them about some things that need to be replaced, I always get a call pretty fast with whoever the company or contractor that’s gonna come out. Everybody’s always really nice on the phone.

I called AHS because I had a problem with my washing machine. It was an easy and comfortable transaction. They did a pretty good job. The contractors were very professional and good to work with. My washing machine is now working perfectly. I like the service and the peace of mind AHS provides.

I have a pipe that's leaking and it's messing up my sink. I submitted a claim to AHS and I didn't have any problem. However, in the past, I had a contractor who fixed a dryer whom I paid in cash and apparently, he didn't turn in the money. Then when the dryer messed up again and I called for service, they refused until I paid that $75 that I had already paid. They charged me twice for that service and I was highly upset about that. Since then, they don't get cash from me anymore. They only get a check. Nonetheless, I would recommend AHS.

Our dishwasher wasn't running correctly so we called AHS on a Sunday, and I was surprised because they were out on Monday. Initially, we thought it was the soap dispenser that wasn't noticing that it needed to release. So the gentleman replaced the soap dispenser for us and took apart the dishwasher. There were some things caught in the motor which wasn’t allowing it to run properly. He was here probably for about an hour and was very good, professional and helpful in fixing our problem. He was also very clean that nothing was left behind. I felt very comfortable with him being in the house. We're very grateful to have the service because my husband is not a handyman. When something goes wrong, it's reassuring to know that we can call and get some help. My daughter also has AHS for her household and we've been very happy with the service.

I had a couple of toilets fixed by American Home Shield. I submitted the claim online which was easy. The contractor they sent was good. Everything went well.

My air conditioner was 18 years old, and rather than replace it, they made me pay up to $700 to repair it. Then it broke again but they were nice enough where they reimbursed me. The airconditioner is gonna go this year or next and I hope that they will replace it and that is covered. But the contractors were fine. I was very pleased with American Home Shield and recommended them to a lot of people. Up until that air conditioning business, I never had a problem.

I submitted a repair order on my Samsung washing machine on 15 May. As of today 2 July my washing machine is still not repaired. Sears Appliance Repair came out first and had the wrong parts. The Appliance Doctor came out and verified they had the wrong parts. Promised to call back, didn't call. Made another appointment to come out, didn't show and didn't call. Now I'm waiting for the Appliance Doctor to tell American Home Shield to just buy a new washing machine, good luck on getting a call from them. Guess what - the department that handle purchasing is closed.

With a newborn baby and a toddler in the house and temperatures pushing 100+ degrees, our upstairs air conditioning went out. We called American Home Shield since this is under our home warranty, and they contacted us relatively quickly to let us know they are backed up and are providing outside authorization. They provided us a detailed list of criteria we need to meet in order to get the outside authorization. Our HVAC service company met all the criteria and then spent two days trying to get through to American Home Shield as they required.

About 4 weeks ago my washer stop working. I have insurance thru American home Shield so I gave them a call. Sure they sent out someone and according to him it could not be fix. It needed to be replaced because one of the parts was no longer made. No one from the insurance contacted me in 3 weeks to even let me know what was going on or if they were going to replace the washer. I would call and I be on hold for 45 to an hour, wait only for someone to tell me they were not sure what was going on, and no one knew when my washer could be fix. It's been like 5 weeks and AHS has not replace or fix my washer. I do not recommend this insurance at all.

We have had a home warranty for years, but are stopping this service after this most recent experience my Mother-in-Law had. She is 79 years old. Her central air conditioning system stopped cooling and we called for an American Home Shield (AHS) Service Request. It should be noted that she lives in Florida and the outside temperature in the day time was 93 degrees when her A/C stopped cooling.

I placed a claim with American Home Shield in September of last year and it was very convenient, inexpensive and quick. We needed to have our existing air-conditioning system replaced in our home. The condenser, the feed line and the evaporator, the entire system was replaced. They got us a good deal. It's $4,800 until the applied discount, and the installation was great. From the time we started looking and made the arrangements via the American Home Shield website, it was six hours in total, and everything was done within four days. Good local company. It was a very good experience all the way around.

We cannot reach anyone at AHS to answer an important question about our service request, completed online on a Friday night - the beginning of the weekend. After placing a request online and receiving confirmation details for a service provider with overwhelmingly bad reviews regarding service on yelp who is located nearly 300 miles away, I placed a call to the 24-hour service line. I held for 52 minutes for a representative to answer the line before I gave up and hung up.

Our AC went out Sunday afternoon, June 26th. We put in a call to American Home Shield. When we hadn't heard from anyone within 48 hours we attempted to call American Home Shield back. While we were on hold trying to reach them, someone from Total Air Care was actually trying to call through to schedule the appointment and we missed the call. They left a voice mail. When we called back within 5 minutes we were told they were closed for the day. The next morning we were finally able to reach someone from Total Air Care. The earliest appointment they had was for Friday (today). The technician arrived around 11:30 and was here about 15-20 minutes. She determined that there was a pin hole leak and the ac unit needed 2 pounds of Freon. She said she put some leak seal in the system to stop up the leak. She said the ac unit was now running fine and left.

I called in a claim to American Home Shield about my pool. They couldn’t find anybody to fix it. And that’s the second time it has happened. They said I could get somebody to fix it and pay for it and under certain conditions, they would reimburse me. I got it fixed cheaper than their service call. I’m not happy that sometimes they can’t find somebody but I guess a lot of the contractors say they don’t want to deal with AHS.

I've been very pleased with American Home Shield and ecstatic with the service I've received. They've been prompt. I get texts and the workers call me to let us know when they're coming. If they're late or need to change the day, they let us know. My washer's agitator was no longer functioning so they came to evaluate the washer. The guy said that the motor had gone out so he changed it. It took all of six minutes. When he left, my clothes were washing.

Their claims submission process was easy. Usually I would call to do so but the online way is much easier and quicker. I just click on it and I'm done. It’d be nice to streamline someone that’s not a provider currently, though. I had two things done by American Home Shield. One was an issue with my pool pump that broke. It wasn’t as smooth as the transaction before because the local pool place that I wanted to use was not one of their preferred people. I had to pay for everything out-of-pocket first and wait. There was a little confusion on what needed to be submitted to get reimbursed. It was a little bit above the ordeal, but it's not terrible. I’d recommend AHS. The cost benefit is of having them is definitely there. If I didn't have them, I'll pay a lot more money out-of-pocket with the issues they cover. That’s why I continue to keep AHS.

The ice maker wasn't working. AHS sent a repairman out and he fixed it. He had to order a part, and when the part came in, he came back out and put it in. The repair was done professionally.

American Home Shield has done what they're supposed to do in a reasonable time. We've had about three claims in the last four months which we always do over the phone and they've done a good job. One was a pool pump which went and they replaced it. The contractors are responsible. They arrive on time and they work well. Then when they're done, it's good bye, good luck, and thank you. I recommend AHS to everybody I know. It's worthwhile to have.

I called American Home Shield to fix some faucet leaks and clogged drains, and they took care of everything. The repair guy came on time, performed the services and explained the insurance. I had to find some paperwork, and paid him the copay, which was $120. The problems have been fixed, and so far, the experience has been good and seamless.