American Home Shield Reviews

I have always had very fast response times whenever I have had to call for service. The contractors have been good also.

Adam at Insane Air was professional and neat and clean when he arrived at my house.

American Home Shield has very professional and courteous customer service. They take the calls and quickly get the trouble call sent out to a service industry to get the issue resolved.

AHS uses great contractors to fix basic problems I've had over 30+ years, and is a great way to budget for unforeseen repairs to major home components.

I had another home warranty company in the past. The service was not acceptable. I did an online search for reviews and found American Home Shield to have many positive reviews and very pleased customers. I have been a customer of this firm for many years now.

Outdoor ac unit making a loud noise. The ac technician Sam ** from Total Air Care came out and troubleshoot and found my ac fan motor was bad and replaced it immediately while on-site.

I have had AHS for about 11 years on and off. I have had nothing but trouble with them. The latest is my AC unit. I am going into my 3rd week without air. They sent a company by the name of Summer Breeze to repair the air. After threatening to write to the President I finally got them to replace the compressor. Summer Breeze was at my house yesterday for two hours. They never came inside the house to check the thermostat or the fuse box. Nothing. When I got home after 6:00 pm I had no air. I would not recommend AHS or anyone in Metro Atlanta. Do not use Summer Breeze. The Tech crossed wires that caused the breaker to keep tripping. I had to pay another contractor last night to reinstall everything.

I called in the problem at 5:30 p.m. on Tuesday and was told the wait time was 10 minutes. I was on hold for 30 minutes and hung up. Dialed back and asked for the billing department and waited 5 minutes. I told her I wanted to cancel my contract as no one answered the other number. She said there was a storm in Texas and all the calls were taking longer than usual. She talked me into keeping the contract and after another 5 minutes scheduled a contractor to make the repair. She said I could call him and set up an appointment. I called him and was told he could not get out until Friday noon. I explained that the garbage disposer was not working and that the dishwasher could not drain as the sink was plugging up due to the garbage disposer not working. He said "sorry" and hung up. I spent the next 45 minutes trying to cancel that order and get another contractor but the office that handled cancellations closed at 7 p.m.

American Home Shield did great job for us. We had a leak in the water pipe and my wife made the claim. The contractors came out in a timely manner and fixed it and my wife was happy with them.

Submitting the claim to American Home Shield has not been a difficult process at all. However, they don’t have enough businesses that they deal with here that they can get somebody out ASAP. If you call on a Thursday or Friday, you don’t have to worry about expecting anybody until the following week. We have to give the people a 24-hour notice for someone to be able to come out. But if you’re paying for a service, most of the time when something breaks down, then it is an emergency and you want to try to get it up and going ASAP. They don’t seem to be very considerate of what the customer is having to deal with. They need to revamp whoever they have taking their calls. If I'm paying for a service for myself, I would like to receive a quality service. I can call any other local company here and they’ll say we have 24-hour round the clock if something happens, then they’ll come out. AHS should get with some of those people.

Water was dripping out of the drainpipes from the side of the house. I submitted a claim online and AHS sent an email saying a guy would be calling me to come and check on the problem. It turned out all that was needed to do was to replace the valve on the water heater. The technician was wonderful, very knowledgeable, polite and respectful. It took a couple of weeks to get somebody scheduled to come, but the guy was excellent.

Had home warranty to cover air conditioning. When placed claim it was denied due to dog peeing on outside condenser unit. I do not own a pet. They claim it is not normal wear and tear. I have two units and the other works just fine and looks the same. HOME OWNERS BEWARE!

I put an order through their online service request for water leakage and also my water heater working all the time. The guy came over and said the work order has been placed only for water heater and nothing else. He spent about 5 minutes and I paid the 100$ service fee. I called home warranty several times, complaining about the service charge without actually any service done. After wasting almost one month of my time, energy and money, I figured out that it is not covered under American Home Shield.

I have been waiting for 2 months to get my A/C system repaired properly. I have had 3 different contractors work on my unit and perform some of the repairs to fix my unit. The unit is still not working properly and the latest contractor said that it is not covered under my warranty because it was modified. My contract specifically states that modifications are covered and American Home Shield is giving me the run around about why my A/C system is not working. They keep referring to the fact that one of the contractors mentioned a part in my furnace may or may not be functioning correctly which has absolutely nothing to do with my A/C system. I am familiar with A/C systems because this is what do for work.

My claim with American Home Shield has been pretty much what it's been for the last couple of years. We have them for about 10 years now and when we started with them, they were outstanding. The people got back to us right away and stuff got fixed within 24 to 48 hours. However, I had a pump on my pool equipment go out recently, which was age related, and the pool sat there without a pump for close to a week. It took two or three calls to get a contractor to respond and then he showed up on his own time and got the pump fixed. I've talked to AHS several times about finding somebody new in the area for pool equipment and that there are several other reputable dealers, but they still seem to want to stay with STP Aquatics.

It was very easy filing a claim with American Home Shield for my refrigerator to be fixed. They fixed something else before too and were very quick and professional. The guy got the job done and the thing's working great now.

I have been an American Home Shield customer since 2009. Up until the past two years my service was great. I own multiple home and AHS is on all of them, but the AHS no longer want to repair anything. When I call them I wait anywhere from 30 minutes to a hour and half to discuss my service request. My most recent issues is with the AC contractor Trinity Heating and Air located in Eclectic, AL. The temperature in Alabama ranges from 90 to 100 in the summer. They have been out to fix the AC in one of my rental properties three times without fixing the problem. The heat is so bad I have had to put my tenant and his family up in a hotel.

Our payments for the previous year's coverage were set up thru a banking bill pay system – on 4/7/2016 a payment (of $60.60) was delivered to AHS which was an overpayment, but we forgot to cancel it; on 4/12/16, I made the payment for the entire 2016 contract using my credit card. It was verified by the sales rep at that time that the overpayment had been received & he said "it would be returned to me". Since then I have made nothing short of 5 phone calls – each time they tell us that they can see the overpayment & it has been processed & we will be receiving a refund check. To date that has not happened & I'm running short on patience – each of those 5 calls have taken well over an hour EACH time! Enough is enough. My next step is I will be going to the AG of TX as well as the BBB!

Excellent efficiency in setting up, contacting a contractor, effectiveness of the contractor and solving the problem. That's how it's suppose to work.

Our experience with American Home Shield has been great. I recommend American Home Shield to everyone! Our last technician for our ancient washing machine not only arrived the next day, but found the problem, and went and picked up the part the same day, came back and fixed it. He did a great job, and I'd use them again if I ever had a problem with our washer or dryer.

I had to wait too long to get a repair on my dryer. The service man from the company AHS sent, Pro Appliance, did not seem to know what to do and had to call his supervisor both times that he was there. When it was finally fixed he did not replace the control panel correctly on top. After waiting 2 weeks for repair completion, now I have to wait again for him to come back but getting someone from AHS to authorize it takes hours on the phone. I have had it with both companies.

They were very prompt, courteous, and knowledgeable. We would not hesitate to contact/use them again.

I would say the A/C contractor sent by AHS was efficient and prompt and resolved the problem quickly. The contractor diagnosed the problem and checked for freon levels and added three pounds of it for a charge to us of $25 per pound; AHS was responsible for paying $10 per pound.

We had a positive experience with AHS and the electric company vendor. Both were professional and punctual, and repaired the problem we were having.

It is so easy to request service with AHS - a simple click or two of the mouse and you'll receive an email in the next day or two; however, cancelling service is another story. I recently had to cancel service and waited on hold two separate times for 30+ minutes. When I tried the "Chat for Support" option on their website, it informed me that I would have to wait 45 minutes. The fact that a large company doesn't have a callback feature for their customer service desk is embarrassing. I have better things to do with my time than sit on hold for so long. When I finally reached a customer service rep, I asked for an email address so I could express my frustration. The rep told me that they do not have an email and that I could only send a letter through the postal service to their complaint department.

The most recent claim we had was a repair on our dryer. The technician ordered the part and then someone else came back out but the part they ordered was not the main one that fixed the area. The person let me know what the situation was and made the order of a control panel. The part came in about a week later, got installed and it worked.

There was a water leak in our air conditioner and the contractor AHS sent was good and fixed the issue quickly. I haven't noticed any problem since the repair.

I submitted a claim online for my garbage disposal and the contractors were here the next day. They were fast, polite, very professional and cleaned up their mess. They seemed to be very competent and knew what they were doing. I had absolutely no complaints. The garbage disposal has been great and acts like it’s brand new.

We had an electric issue where the transformer was not working properly. It might have been due to a lightning strike. It must have hit the electrical lights outside the house and fried this box which was inside the house. The electrician looked at the unit, took a picture of the box and said it was probably the circuit board. He said he would contact me after he spoke with AHS and that they would replace it. They never called me back, so I called them after about a week and I asked them what was going on. They said American Home Shield denied the claim even though it was not specifically included in what AHS will cover and it was also not excluded in what they won't cover.

I do not recommend this service. Trust me. Save your money to just pay or replace the item if or when it breaks. They take your monthly money but make you wait like a pest to get service. Answers and satisfaction is not a priority. They only want your monthly money. When something breaks or you have an issue with one of the terrible vendors, AHS just says to "hurry up and wait" basically. Please share this post and save your family from what we are dealing with for the last two weeks of waiting with no air. They just waiting for another payment, I'm sure. They suck soooo bad. The customer service is ghetto and could care less.

I submitted a claim for my shower to AHS. I did an upgrade, they fixed it, and everything went well. The contractor explained to me what was wrong and what had to be done. They got it okayed and ordered the parts. Then they came back and did the job.

I've been with American Home Shield for years and never really had a problem with them. I recently submitted a claim for an electrical outlet and a light bulb. The contractor, Queen Electric, was wonderful. They had been out to my house twice and they provided great service. The repairs are holding and everything is good.

I am very dissatisfied with a recent service call I placed approximately 3 weeks ago. I had to reach out to the contractor that was assigned the work order. I had to call back in before he came for the first time. He came this week and made the issue with the AC worse than it was before he came. I paid him the service call fee as well as the additional $200 for the refrigerant. Before he came, the unit would run but the air would not cool. Now the unit will not come on at all. I texted and called him about 30 minutes to an hour after he left on Wednesday. Today is Friday and my AC has still not been repaired. I called in yesterday stayed on hold for almost an hour, called back this morning was promised a return call from the representative but never received one. Called back again, escalated to several supervisors with the same outcome... no AC. It definitely is not a feel good. This is only my second service call and I have had an issue both times.

After requesting service my appointment was made and the repair completed within 48 hours. The service was great and the technician was great to work with.

When my policy was sold to me, I was told that everything that needed coverage was proper and adequate. I was not asked relevant questions as to what was not covered. I was advised that my HVAC is covered. Even now on the website, the coverage does not go over the details independently. When I was sold the policy I should have been advised that a straight a/c was not covered and only a forced air furnace is covered under this home warranty policy.

They quickly found the problem, a defective ground-fault protector, quickly got the replacement part and quickly fixed everything. All my power outlets are now working again, thank you!

I had a water closet and kitchen sink issue. The contractor was very pleasant and respectful. Every time he would say he'd do the work, he would do it before that time and would do a very good job. However, I've been having issue submitting a claim online for about a year now. I'm unable to log into my account. If I have a problem, I call to get it done. Other than that, I recommend American Home Shield.

I placed a service request with AHS for hot water heater and stoppage issues. They assigned the vendor, QUALITY PLUMBING SOLUTIONS LLC-PENSACOLA, with an Email: QUALITYPLUMBINGSOLUTIONS@AOL.COM and Phone: (800) 579-2611. I did not receive a call from the vendor at around the 24hr mark to schedule so I contacted them. Upon contacting them on (Wed), I was told the soonest available appointment was the following Monday 13th June 2016. I asked what timeframe, I was informed I would receive a call on Friday with a window. After hanging up with him I call AHS to asked if they could provide a list of Plumbers they contract with so I could call and see if someone could come out sooner.

I started using American Home Shield as I was convinced by a friend of mine that the company is one of the best home warranties. I have had 3 claims during those times and pretty satisfied with the service and the technicians that came to my house to check up on the issues I have had. However, on 06/4/2016, I submitted an online request due to nonworking AC Unit downstairs. I was given a working order number & of course had to wait for the AC company (AM Air Corp) that I was assigned to. I live in Las Vegas and imagine the temperature we have here. I had to call the AC company the following day as I haven't received a call from them. I was given an appointment for Tuesday, 6/7/2016. The technician that came to check on the issue spent at least 10 minutes and told my husband that it was a faulty NV Energy thermostat.

Wait times to talk with anyone can be well over an hour. Tried the live chat, estimated wait time at start was 8 minutes, 47 minutes later the chat started. The chat had long delays in response. Chat lasted 35 minutes and I learned absolutely nothing about my claim. I will say this. Once you get someone they are very courteous and try to help. They usually do not have all of the information needed and tell you someone will call back. That is typically 24 hours later. I am very frustrated as it is taking almost two weeks to get my AC repaired due to the delays from AHS and the scheduling from the contractor.

We received AHS warranty along with our home purchase. I wonder what state these people with good reviews live in because NJ is not providing satisfaction. We were told how great this type of warranty is if you have a problem because you get prompt service. The first contractor could do a date 7 days out. We tried for a new contractor and have not heard back going on two days. There is not an easy way to contact this company, and the email we did manage to send has continued to go unanswered. To say we are disappointed and frustrated would be an understatement. My husband is even considering making up a song and posting it on youtube.

Affordable Heating & Air through American Home Shield came out to fix the air conditioning unit. The first time, the contractor seemed to be a quiet young man but the second time, he seemed to have been mad because he just came to the door and didn't even speak. He just looked at the thermostat and then went on outside. He wasn't ready to talk for a bit when I asked him. 90% of the time he was on the telephone with somebody so he wasn't very responsive. When he got ready to leave, he said, "You have to sign this." I looked at it and I said, "You have on here nothing was wrong." What he was saying was he didn't do anything. I asked him what was wrong with it before he wrote out his report. He said a wire had gone bad so I said, "I don't see anything on here about a wire that you have replaced." And so he didn't say anything. So I said, "I'm sorry. I can't sign this until you write in your report what you actually did to the unit."

This is a horrible, fraudulent company. We have a home warranty that covers our water heater. We have had issues with the water heater for months and have had to take work off on several occasions for an American Home Shield contractor to assess the problem. We've had to take multiple days off of work for this, and over several months of not having hot water and having intermittent hot water, the problem is not fixed. American Home Shield has refused to replace the water heater saying that it works because it provides hot water. However, every contractor who comes admits the hot water is short lived and intermittent. That is NOT a working water heater, it is not functioning properly. We get almost zero hot water in kitchen so have to wash our dishes in cold water. We take cold showers, which switch to scalding, burning hot with no warning, before again turning cold. We have no option to wash our clothes with warm water.

I have had American Home Shield since July of last year when I moved into my new home. I was excited to have the peace of mind of a warranty, but it has not turned out to be a good experience. Shortly after I moved in the central air would not work. The company they insisted I use was very unprofessional. They came numerous times, were very rude both on the phone and in person and I was very uncomfortable with them in my home. They never did fix the central air and then winter came. Now it is summer again and the central air still does not work. I put in a new order, paid a new $75.00 charge and the company came out and again did nothing to fix the problem. They told me it was a clogged air filter, but the air filter was not even on the furnace because the last company took it off!!!

I am writing this review in the hopes that a GM or someone with some pull can help expedite the shipping of the parts needed to replace my AC. On Monday, AHS called to say that they've authorized a new compressor and Evaporation Coil (Hurray!) but that I need to pay for permits and some sort of system testing to the tune of $1010 (Big Bummer). It's 115 degrees and this unit heats 2 bedrooms, the family room, dining room and kitchen so it's miserable. I called AHS today to see if the parts will arrive soon and I was told they are due to arrive on the 14th, 8 days after I was told they authorized the work. I am shocked by the slow shipping, especially because the temperature is 115 degrees.

AHS has been amazingly helpful. They respond quickly and has met all my needs. When there was a dispute with a contractor they handled it for me and the result was excellent.

Had two service issues re the washer and the dishwasher. The contractor sent was not from my area. They showed up 1 hour late and did not contact me to confirm schedule - I initiated each follow-up phone call. It has taken 3 weeks and the problem is not resolved. The contractor has requested that I remove the dryer (appliance is stackable) because they only have 1 technician in my area and they cannot remove the dryer from on top of the washing machine. Second contractor arrived to service the dishwasher, recommended a replacement - again no follow-up from AHS and nothing in writing from the contractor. Very dissatisfied with level of response and project management from AHS and the service provider. Also extremely long waits to speak with a customer service representative.

AMAZING SERVICE - I was experiencing some issues with my furnace this winter. "Dan" the technician who was sent out by AHS, came out on a Sunday and took care of the problem very quickly. His years of experience (he shared with me he was a 3rd generation technician) and personality and professionalism was great.

AHS contractors are always clean, courteous, prompt and knowledgeable. I will always carry an AHS contract on my home!

There is a 'peace of mind' that comes from knowing whenever I have a home system problem, I have someone reliable to call - even evenings, weekends and holidays.

On our most recent service we were greeted cheerfully by Customer Service. We received a service date, but we had to change it due to our schedule. American Home Shield rescheduled our appointment with no problems. The contractor came out and replaced the circuits on our hot water heater. Our garage was left clean. Thank you for a good warranty experience.

I've had AHS for more than 20 years and they are very good. They always fix my air conditioning every year because the capacitor keeps breaking down. They are easy to talk to and the contractors they send are good.

Like the other reviews, American Home Shield (AHS) provides timely repairs to items covered. BUT their service fails when a covered item cannot be repaired and must be replaced. The contract provides for replacement of equipment of similar features, capacity and efficiency. The choice is not the consumer's but AHS's, and if you don't like their choice you are offered a dollar amount that is their cost from the manufacturer.

I had a faucet that was leaking and my initial call was for the dishwasher. An appliance repairman came out and said it wasn’t the dishwasher, it was a hose to the faucet. So I called Home Shield back and they were nice there. They said that they would send out a plumber. We live in a brand-new home. The plumber said he could fix it. It’s a Moen, a brand of sprayer for the kitchen. He said Moen has a lifetime warranty so he suggested that we just go to the builder and Moen will pay for it because of the lifetime warranty. The second plumber said he could replace it, but Moen might as well pay for it to have it replaced. So that’s exactly what we did. Both the guys that came out were very knowledgeable.

Our water heater stopped working late in April. It was determined that a replacement would be needed. We got the initial approval from AHS on May 9 and was told part was ordered and that we would hear from the contracted company once they receive the part. One week later I called to follow up when it would be installed but then was told that the part hadn't been ordered all along and that it was escalated to management for approval. We went through the process again, provided all the information they asked for, followed up every day and on May 20, got another email that says it has been approved and the vendor will be ordering the part. Contractor initially called to schedule the installation for May 25th, then rescheduled for May 31st, and now I can only get weekly updates from them. Vendor told me part was back-ordered.

I had an issue with my heat pump. I submitted an online claim with AHS and it was very easy do so. Their claims rep was excellent and the contractor they sent was really good. He put some Freon in the system and it's been fine since the repair. Overall, it was an excellent experience.

My a/c unit have looked by their contractor more than 3 times. Each time they will come and do some Jimjack job and it will break down in less than 2 weeks, and if you try to call this company, its 20-min average wait times and nothing ever get resolved. They will every whichever way not replace unit or any expensive parts. I am so disappointed and feel sorry for people who are wasting their hard earn money on this company. Now I will look for more reliable company.

Purchased a Home Warranty 6 months ago, today was the first time we needed to request a repair for our A/C. I called (it's an hour wait to speak to a rep) - finally got through & the rep says they have NO vendors available for repairs! Mind you it's 112 degrees here in AZ, so I ask when they will have someone available & she tells me they have no idea! Could be more than 5 days' wait! I explain we are in a dire situation under extreme heat & we need help, she says she can authorize me to call someone on my own but there is a laundry list of requirement & I'd better get a pen ready because if I miss one thing they will not reimburse me.

American Home Shield has repaired plumbing a couple of times and my AC unit. They've also replaced an oven and refrigerator. Their reps are very responsive. I’ve had a couple of instances when we had to go back and forth when the oven was replaced because there was a difference in definition and understanding as far as code enforcement was concerned. My house was built back in the 80’s and the coding is different now. We had a conflict whether they will pay for it or I will but other than that the service has been excellent. A couple of vendors did some things that I didn’t agree with but AHS also corrected that.

I need to cancel all of my pending service calls... This services was not helpful in a time that I actually needed it. My AC stopped working on Sunday when it was 115 out. The service paired me up with a company I had already requested to never work with again. They told me that they would not be able to come out for 2-3 weeks!! This is Arizona. That is unacceptable. (I have the voicemail if you would like to listen to it where they state they would not come out for 2-3 weeks!) This company is Green Valley Heating and Cooling. The last time they came to my house was in September and their repairman was very unprofessional and rude. I would suggest you look into this company and you discontinue your service contract with them.

We’ve had American Home Shield for 10 years and we’ve only had one bad experience - that was when we were trying to get our refrigerator last year fixed, and we couldn’t find anybody in the area that could come fix it. It took four weeks to even get somebody out here and to even figure out that somebody can come out here. We went to Sears instead. AHS gave us authorization because they couldn’t find anybody. It was COD so I had to pay cash for the whole deal which wasn’t supposed to happen. It's supposed to be just deposit. But AHS did reimburse us right away - within two weeks. Since then, we had a different refrigerator go out again and that was no issue.

I had to use American Home Shield about 3 weeks after closing on our house due to the AC going out. The customer service was very nice and understood our situation. After making the call, the service was completed that day. Understand though, it was almost the next day...but it could have waited to the next day if needed.

Contacted AHS not long ago for a faulty AC compressor and they referred me to Southern Comfort HVAC. Shortly thereafter the same day Southern Comfort contacted me and we made an appointment for the next day to get the faulty compressor replaced. Southern Comfort HVAC is very quick to respond, courteous and very professional in the work they do. Would highly recommend the company for all you heating and air needs!!!

Love the company, but TAX?? There shouldn't be tax on a deductible.

Our contractor showed up on time and was very polite. He was also attentive to our needs and the problem at hand. He took his time and resolved the issue to our satisfaction. We were very happy and have had no further issues since. One other thing I would like to point out is that he never tried to sell us anything. All in all, if we ever had another issue with our AC, I wouldn't hesitate to use him again.

American Home Shield has been great. The Home Warranty has really helped us with some repairs that became necessary around the home. Our most recent one was a couple of plumbing issues. AHS was able to get a plumber out very quickly and the plumber was top notch and was very friendly. We would definitely recommend AHS to our friends.

Prompt service, problem solved! I had an air conditioner unit that was not cooling and had water in the pan. I requested service online. The request for service was easy online. The contractor assigned and called me very promptly, setting the appointment. He arrived on time, inspected the problem, fixed the a/c. I was very pleased with the contractor assigned. Neat, clean, professional.

I have been a faithful AHS customer for over 15 years, sometimes with multiple homes enrolled. It has plummeted downhill. Dishwasher issue. Called service, sent company, needed part, waited 2 weeks, brought part, didn't work, ordered another part, brought part didn't work. Manager of Tavernese Repair came, said needs to be replaced. Lied and told AHS needs more parts. Have been without dishwasher for over 2 months. Repair service men dirty. Lie, no credibility at all. AHS called over 5 times. There IS NO SUPERVISOR.

I have spent several hours on phone to speak with someone at AHS to ensure that my contract does not auto renew. I have been unable to reach their cancellation department. I have been told twice by their customer service department that they have sent a e-form to that department and that someone would contact me in 24 business hours but no one has contacted me even after a week. I tried their chat service as well but they ask me to call the phone number where no one picks even after an hour of hold.

Frustrated with the process to request service. May 30, 2016 an online request was made for a leaking gas hot water heater. I received an email with confirmation on the dispatch number and service provider. The Service Provider, Hers and His Plumbing never called me to schedule the service and so I called them several days later only to be placed on their schedule a week from the original request. On the day of the service I was notified that the plumber was ill and the service would have to be rescheduled! After waiting a week for a repair to be made I find this unacceptable. When calling American Home Shield you wait and wait 20 or more minutes to get through to someone only to reach a voice recording. Very frustrated.

My air conditioner stopped working. I filed a claim to American Home Shield over the phone and it was all automated. I would have loved to have talked to somebody in person, but AHS doesn't have that option. But otherwise, it was an awesome experience - very quick and efficient. I called them on a Monday, and everything was fixed by Wednesday. My AC's been amazing since the repair. I know the contractors they sent personally so it was convenient. I love working with Raffy.

I have two accounts with AHS - one on a house outside Fort Hood which I own and then on a rental house in El Paso where I live. They didn't do rental property when I moved here in El Paso. I told them that I wanted to keep them but I was moving on a rental property. They changed the policy and now do rental properties.

I had a plumbing problem with my toilet. At the first repair, it wasn’t complete and the contractor said to call him back again. I called back another time for another person to come out and the next person, again, tried to fix it but was unsuccessful. I was lucky the third time because it worked out. Occasionally, I still have the same little problem, but I figured maybe it's because I don’t use that bathroom often. What happens is that the water tends to have a flow during the night. It's very rare that it happens now so I was happy enough with the service in the end.

The most recent claim I had with American Home Shield was for a dishwasher repair. Submitting the claim went very smooth and the representative I spoke to was very friendly and knowledgeable and made sure he got the job right. I'm happy that the tech called me up within several hours of me making the initial call. He gave me a 15-minute heads-up to let me know he'll be here shortly. He came three times because he's trying to get a different part but kept in communication with me and got the machine working. He did a good job and I was very pleased. It has been a very professional and thorough experience.

Bad experience with this company. I insured two homes with this company for over 2 years. When I really had a problem, the insurance is of no help. I had to spend from my pocket. First time, I called for a water leakage as the house flooded with water damaging everything including floor and walls. Immediately, I placed a call with the company. They allotted a service provider and he never call me or when I called none responded. I had to call a private contractor to find the issue and fix it. The damage caused due to this delay was more than $13,000. Thanks to my insurance company Safeco. They are covering the costs and the repairs are yet to finish.

The pool repair man sent to repair my pool's pump replaced the pump with a lousy, high pitch and obnoxious noise that has disturbed my neighbours to a point that they sent a cop to my home warning either to repair the issue or shut down the pump. I called the insurance company so many times complaining about the issue at no avail. I called the pool man several times and he is not taking any action to rectify the issue. He collected his co-pay, but left no invoice or receipt. For an entire week I have been calling the insurance ranging from 7:30 AM, mid-day, evening and as late as 10:00 pm and I would be placed on a waiting list for over one hour, and until I get frustrated and will hung up. What kind of a customer service is this? No one to answer the calls, they promise to take action, but no results. This insurance is the worst one and I do not recommend anyone to purchase it, and one star is too much in my opinion to earn.

Prompt, friendly, and competent service. Great way to acquaint yourself with service providers in your area. Costs were reasonable.

I recently filed a claim with American Home Shield for a washing machine because it would fill but wouldn't spin the clothes and wash them. I called AHS and they sent Lakewood out to repair it. The contractor was very professional. The only thing was, it took a while for them to wait for the part to come in. It was about a week or two before they got the part to get my washer to work. That was the only frustration I had, but, otherwise, everything was fine. Since the repair, the washer's been running, and the problem that I called them for hasn't appeared again. I'm satisfied with the company. Their service has been great, I like them, and I have already recommended them.

Last summer, I submitted an online claim with American Home Shield for an air conditioner. The contractors who came were both professional, courteous, and informative. I liked my experience with AHS. They fixed my AC unit.

I had two service calls. The first one was awesome and unbelievable. The guy fixed it right away and knew what he was doing. The second guy was also knowledgeable and fixed it, but I gave him a check, he billed the company, and then, the company sent me emails that I did not pay. It took four phone calls until I finally got somebody who knew what they were doing. I faxed him a copy of the check and he took care of it. This is the second time I've used American Home Shield and I would use them again. Sometimes the wires get crossed, but it’s an awesome company. I would recommend them to a friend. They have quality workers. They came right away.

Called to have a leak fixed. Plumber came said it was the garbage disposal and replaced it, no problem. 5 days later I received a letter from AHS saying my disposal was not covered. I checked my contract and it said the disposal was covered. I called and I was told that the "Contract Agreement" that has my name and account number on it, is not my contract. They said it is a "sample" contract. I asked why doesn't say sample she said "I don't know." How do I know what things are covered.

American Home Shield replaced the evaporator coil in our AC unit and we had an outstanding experience. This is not the first time they were out to do repair on this unit, but this time the claim was approved very quickly and fixed in a very timely manner. I had a very positive experience. The technicians helped me with the claim and it was approved in about one and a half weeks and no more than that. Then the technician called me back to set up the appointment and we set it up to the next day and they did the repair then. It was exchanged and it's been working properly since. We have several properties and right now we have two policies with them, and in both places we never had any problems with them. Also, if I ask for a certain technician, they always help with that. I would highly recommend them to everyone.

After seven years, I am cancelling my contract with AHS. My air conditioner broke almost two weeks ago. After waiting more than 5 days for the vendor to come for a service call, he spent 10 minutes at my home, declared it fixed and left. Three hours later, it broke again. After many many long waits to try to reach an AHS service person on the phone, I finally got a recall set up. First available was 5 days later (going on 11 days with no air conditioning now). Then, two days before the service, AHS cancelled the service call with no notice, claiming that it is a "maintenance issue" and not covered. I've been on hold for almost an hour now. I can't even get anyone on the phone to cancel my contract. I am completely disgusted.

There's no way all of these positive reviews are real. Just some general things first: at least 1 hour to get anyone on the phone or livechat; Customer is never right at this company; whatever you think is covered, is really not. Maybe 10% of the cost is. Now the more specific experience I had. They dispatched an AC company to fix a problem I had. I paid the $100 deductible and also for freon (AHS only covers $10/lb when Freon is close to $100/lb). That company needed to comeback in order to finish fixing the AC. In that time frame, AHS stopped working with them and dispatched a new AC company instead.

I have been very happy with AHS. Every time I submit a request the company responds promptly. They send you status updates for each request through every part of the request cycle. Every company contracted through AHS has been a quality company as well.

I submitted a claim to AHS about my AC, but it seems like I have to submit a claim every year about it needing freon. It's also surprising that I have to do it every year around the same time. I was told that if I had to continually do it, they would replace the unit but it's never been done. The same thing goes with my dishwasher. They said they will replace the unit if I keep having to call, but they just replaced this or that part. Then, with our garbage disposal, they told me they couldn't replace it because a spoon was stuck in it. I, however, called another contractor outside of Home Shield and they said there wasn't a spoon in it, and the motor just needed to be replaced. I don't get good service from AHS, but I need home insurance so I got them.

In 2015, we used American Home Shield once which had something to do with the pool outside. Submitting a claim was really easy online. Their staff got in touch with me right away. It was a good experience. Everything worked perfectly since the repair. However, we no longer use their service because we moved and have a different home warranty here.

There was a leak coming from our pipe to the tank of the toilet, so my wife called AHS and they gave her B&L Plumbing to respond to it, and they responded in a day. The contractor came in, turned the house water off and did the job, and I don't think it took more than an hour. He did an excellent job. There was a $75 co-pay so we gave him the check when he was done, he thanked us and went off. It was that simple – painless and effortless. However, about two summers ago, we used AHS on a home central air problem and that was a nightmare. But that was the only time we were very dissatisfied with the contractor and the service. We've used them about half a dozen times and there's only one out of six that was bad. Everything else was good.

We've submitted several claims with American Home Shield and in one of these, we had to go to another contractor because the problem was never fixed. They kept going back working on it but we eventually had to find somebody else and after that, there hasn't been a problem. The last contractor was very well-versed in what we needed, offered us a lot of good suggestions and ideas on how to fix the problem and was very accommodating. Since the repairs, it's been okay. I've noticed though that the water flow in the kitchen doesn't come on in full blast so we would probably be making a call about it. But, other than that, I'd still probably recommend AHS.

Expert, efficient, accommodating and friendly. The two technicians, who repaired our dishwasher, arrived as scheduled and completed the work as outlined. No surprises.

I have been trying to get help with my AC for past 3 years. AHS chose to not do the right thing. You keep on sending technicians to my house (BTW companies who are outside of my area). Instead of committing to change the unit you keep on changing parts and I keep on paying $75 service charge which I believe is illegal. When I call to complain you put me on hold and forget about me for more than 45 min. Then you tell me it's my fault if things aren't working. Supervisors promise to contact and follow up and I have never ever had someone calling and caring. My house is in a very good shape. I have been with you guys for years and this has been one of very few times I needed help. I will take this to BBB if I don't hear from you guys. I will also reach out to our local TV station and blast you all. I am tired of being treated like this.

I've had pretty positive experiences with American Home Shield. I had problems with the bathroom and the toilet and they have had this problem several times. They sent someone out who was able to snake the drain and it's been good. I have an old house and septic tank. The contractor couldn't quite understand why snaking my drain where the kitchen sink is happened to cause my toilet to flush better, but he snaked it anyway and it worked. He also made some recommendations and was very cordial and nice. Then I gave the co-payment to him and that's the end of it.

My AC went out. I put in the request, got 2 text confirmations for different times from the contracted company 3 N 1 Heating and A/C out of Visalia, CA. I tried calling the company the day before the appt (Thursday) several times to get a better window of time and only got an answering machine all day. On the day of the appt (Friday) I received another text from the AC company pushing my appt until Monday of the following week. When I called the company and spoke to a human I was told that since they didn't have any other calls in my area they had to move me until after the weekend.

I am beyond livid. I am in Allentown, PA. I have been without air conditioning since Friday 5/27/2016. I called to get service and was given a contractor who would not be able to come out until Tuesday 5/31/2016 due to the holiday weekend. When the guy from American Team did come out, he took one look at my thermostat, told me how much he hated that brand of thermostat and that was my problem. He looked briefly at the basement part of my AC system and did even go outside to look at the compressor. Told me that he would check back with me later to give the smart thermostat a chance to charge. He did not check back, he closed the call as completed without fixing anything.

The contractor that American Home Shield sent to work on my air conditioning actually does maintenance on all of my air conditioning. Filing a claim was easy and I had a positive experience with their rep. The appliance's performance has been good since the repairs.

Very happy with Home Shield. As soon as I put in request I got a call from my service person. He was very professional and left everything the way it was before.

Major problems with AHS - buyer beware! We have been paying for a warranty with AHS for 6 years now. The first time we have had a major issue we are experiencing that they will deny the claim for a covered item with any bogus reason possible. Our AC went out the day before yesterday. We called AHS who sent out a technician from a company called AMA AIR CORP (AHS.AMAAIR@AOL.COM). The technician who came out was Dimitri. He told us that the compressor was out and that with the age of the unit that was normal for it to go out after so long. He would reach out to AHS and try and get it fixed ASAP. Then AHS told us that they were not going to cover the service as the technician reported to them that the compressor had failed due to missing parts.

On May of 2015 I purchased a service contract on my home. On April 12, 2016 I contacted the company about getting a repair on my dishwasher...it took until the 31st of April for the repairman to show up. I paid $75.00 for that service call in addition to the $57.33 cents monthly since purchasing this contract. The service man said that he had to order parts and it would take a week or so to come in. I called after 2 weeks and was told the parts were not in yet. It is now the 2nd of June of 2016 and I still cannot use my dishwasher.

Good company... I have moved to Texas but when I lived in California all repairs were expertly done.

Awesome! Just enrolled in the program and our high-end washing machine went out. Though since we just joined we may get some resistance. They sent a tech out and he found it was the motherboard and replaced it. Working great now!!

American Home Shield is very good. They're always on time and they supply what I need. We've been with them for about a year but we haven't had an issue yet with them. When they called for the service, they answered all my questions.

The most recent claim we submitted with American Home Shield was for our garbage disposal. It had a penny caught in it. AHS gave it to a company and the company came out and was able to repair it and it went fine. However, the claim with my microwave was another subject. My husband emailed them and the company that came out was Sears. Many parts that were being ordered are retail. American Home Shield doesn't pay retail and I know that. The first parts that he ordered were $800 and the microwave costs about $350 and so then we had to wait for two weeks for the parts. When the technician came and put the parts in that were mailed to the house, it still didn't make the microwave work. But he had to have those parts to be able to know that this other part was not working right. When he found that it wasn't working, they told him he had to go ahead and order the other part so that meant another two weeks we had to wait.

I had a good experience with the plumber that American Home Shield sent over. Unfortunately, they missed a crack in the wall that allowed the water to drain down through the wall instead of through the pipes. But American Home Shield provided a way for me to get that handled and I appreciate them for bringing the plumbers back over because they needed to understand better what the problem was. Afterwards, a completely different company came in for the demolition, they fixed and dried everything out. Then a third company did the repairs. Filing the claim was easy because we just called them, they figured out what we needed and we paid $100 to the person who came over to fix it. They did a very good job. Their work messed everything up for over a month but it's finally got set up and everything was fine.

My air conditioning stopped working so I filed a claim with AHS. Everyone was very professional and they arrived in a timely manner. My air conditioner is working great since they did the repair.

A refrigerator is something that I use every day. Ours went out so I initially called in and they set up an appointment with someone local to come out and take a look at it. Once he came, he deemed it unrepairable so he called it in and had it replaced. They paid toward a replacement and sent us a check that we could do as we pleased as far as replacement. We went ahead and used that. It was already a really good refrigerator, but we upgraded and got a little something fancier. It was a messy transaction. But other than that, everything worked out fine.

Not getting the service promised. Called on 5/29 to report our dryer not working after the purchase of our home. After a 45 minute wait I got through to an agent who scheduled Sears to come on 6/1 to service the dryer. They did not show. Called back on the 1st, after a 55 minute wait an agent picked up only to tell me that they had no explanation of why Sears did not show up and that it would be another 10 days before Sears could rescheduled. I informed them that was not acceptable and they said it would be tomorrow morning before they could confirm any other service company. AHS is not off to a good start.

I hadn’t cleaned out my husband’s pants pockets well enough and there was a penny that went through the washing machine. It blocked the drain. So I filed a claim to AHS through its automated system. It was a very easy process. So far, the contractors that AHS had sent out were really good. They came when they said they were going to come. They knew exactly what had happened and fixed it. The contractor sucked the penny out of the washing machine. He was wonderful, young and still full of energy. Overall, AHS was fast and efficient.

I’ve been with American Home Shield for many years and I’m satisfied with their product. Our recent claim to them was a plumbing issue in the master bathroom. I called American Home Shield and all their reps were quite knowledgeable, helpful and very polite. They put a request in for the plumber and the plumber called me. They came, were good and polite, and did what they could. It took them six visits in order for the leak to be found, but I was glad that it was found and there is no leak now.

Having a home warranty has saved us money many times over the years. We have always had AHS as our warranty company. The customer service has never been fantastic, but today has hit an all time low. I called yesterday and had to place my request by a computerized phone system due to high call volume. Then the company they were using for me never called.

I purchased my home on 5/17/2016. An American Home Shield contract was purchased. I had to call them almost immediately, as the toilet was running constantly (plumber), the new washing machine I purchased could not turn on because the electrical outlet was not functioning (electric). The refrigerator/ice maker was not working at all (appliance repair). The electric and plumbing was taken care of quickly, but the refrigerator still does not work. The refrigerator repair was Nelson Aggregate (Apple Appliance) and they have come to look at it.

When I contacted AHS they contacted local vendor. I explained what was the problem to both AHS and the vendor. Vendor came out and within 10 sec contacts me and says this is not covered under warranty. I will let you know I paid for the best shield complete plan and a 75.00 service callout. I had to pay the service callout plus paid for the original policy. I believe that with both the AHS and the vendor they should have determined that it was not warrantied. The vendor should have never came out and charged me 75.00 to do absolutely nothing. I ended up replacing this myself for a total of 90.00 and feel that AHS and this vendor owe me the 75.00 I paid to the vendor that would have know just by my description that it was not warranty. Watch out. This also could be a scam to get customer to pay for something they know they will not cover!

I had an excellent experience with AHS from claim submission to the interactions I had with the contractors.

The company took care of a couple of issues and I was happy with them. The HVAC system is a whole other story. The "professional" who was sent to fix my heat and air system was horrible. The first visit was May of 2015. By December 2015 I had a new system and it didn't work. I had no heat in Pa in December, temps in the teens. Finally on the 4th or 5th trip he had the heat working but wired it wrong and my heat only works in the emergency setting. Now come June 1, 2016. I have no AC. I contacted the company and Christina told me there is NOTHING they will do. I had 60 days from the last of the 5 repairs to call. I was supposed to know in February that my AC didn't work? WORST CUSTOMER SERVICE I HAVE EVER RECEIVED. I logged into my American Home Shield account and they don't even mark the service as completed. Now I have to pay another company to come out and fix it again. I will never use this company again.

My recent claim with American Home Shield was my washing machine. The process of submitting the claim was easy. I did it online and then someone called me. The representative I spoke to was very helpful. The contractor they sent for that claim was fine but the one that came to do the shower, which was leaking onto the garage, didn’t do anything. It's been outstanding with American Home Shield and their coverage is fine. It’s the contractors that they have coming out that are garbage.

It was very easy filing a claim over the phone to American Home Shield for my water heater. The rep was very helpful and she took care of everything. She contacted a serviceman who then contacted me within 24 hours. The contractors looked at the water heater and checked everything out first before they replaced it. It was a pretty good service from them. AHS is really great and they take care of me.

I’ve had American Home Shield before when I first moved into my home and they did a great job then. Money-wise, it wasn’t in my budget at one time, but it was great to be able to come back and it’s still the same. It’s very easy to sign up with them. I can call if I have any problems and they solve what I need done right away. If I have any questions, they answer everything that I need to know. They recently had to repair my air conditioner, and the claim was very easy to submit. A couple of times I did it over the phone and then once, I did it online. They had to come back out three times because the people that were repairing it didn’t get it repaired, so I had to call them back. They were all friendly, nice and helpful. I got a little frustrated because they had to keep coming back, but everything worked well. They did what they were supposed to do. As long as they didn’t charge me for every time they came back, we were good. Excellent company.

A clogged drain is very inconvenient in the first place, but the plumber was very courteous and resourceful in clearing the problem. I was very pleased with the promptness and quality of service.

They came in, analyzed it, then came up with a solution right away which was to order a part. When the part came in, they came and fixed it. Now it's better than normal and we're very pleased.

We have AHS for seven or eight years now and they’ve been very responsive. Submitting claim worked out pretty well. We’ve already recommended them to a number of friends and we have also gifted an AHS subscription to our son when they bought their first home.

The AC repair was wonderful. The contractor who fixed it was professional and did a good job. A lot of the contractors sent were nice, like the last one, but AHS does have some contractors that are not very nice.

American Home Shield gives me peace of mind at a very affordable rate. It's also very easy to submit a claim. I have done it online and they got back to me quickly. The technicians came, checked the problem, and got the part replaced within a week.

A better tech showed and did the job. He apologized for what he thought was a falsehood perpetrated by the previous day's tech. The truth was that the guy ran late and went home...Hey, just tell us, apologies, and we forgive in a second. But don't keep us calling and waiting 7 hours and then lie about us not being home.

I filed a claim for the garage opener to American Home Shield. I did it over the phone, and they were very nice and cordial. They gave me a particular contractor who would come out and do the repair. The first guy who came said that he did not have the particular part in stock and had to order it. It would be another week. Someone would call me and tell me when it was in and they'd come out and service it. The second person who came acted like he didn't know about that and asked what was wrong with the garage. I didn't appreciate that, but he went on and repaired the garage opener. It's working fine now. The guy told me that a rubber thing that helps pull the door up and down like a wheel is eventually going to snap or break, and American Home Shield doesn't cover it.

I had an issue with the unit making a lot of noise. The claims submission process was easy, no issues with that. When I called in to report the unit, they quickly had someone come out and service it and they’ve done a great job. American Home Shield provided great service. It has been excellent with them.

I recently had a terrible experience with American Home Shield. I put in a service request on Sunday the 22nd of May. The first company they sent out was nothing but a scam. I invite you to take a look at their reviews on Yelp. The name was Royal AC out of Houston Texas. I have a 2 month old son at home and the company tried to use that as sales technique to get me to overpay for a new AC unit. They said "You want to do right by your family and by going with us we can get the unit in the next day." They wanted to charge $10,000 for an AC replacement. They also told me that if they replaced just the inside unit that was broken and pumped it back full of freon it would cost $2000 in freon, which is absurd. It was Wednesday by the time they were able to come out.

I spoke to a representative and I had AHS come in since my garbage disposal was broken. Their service people were prepared and came with a brand new garbage disposal that I needed. They put it right in very quickly and efficiently. It was very easy. I'm very happy with the service people they sent out that time.

Our most recent experience was with a pool service company, to fix a broken pump on our spa. Our pool service guy identified the problem and proposed a fix for $200, but I remembered we had AHS so I called them and they replaced the broken pump for only the service call fee of $60 or so. A couple of weeks after the pump was replaced we had another problem, and it was fixed by a different repairman who said, "No additional service fee needed, because this was within 60 days of the prior repair." I was delighted with the work of both of the repairmen.

My AC went out last Wednesday (6 days ago, to be fair, Memorial Day was yesterday). I requested service and didn't hear back from Contractor assigned so I called AHS Thursday night and was on hold for close to 40 minutes. We finally get an appointment for tech to come to house on Friday. He doesn't do anything and says we need to test for leaks. Ok, why aren't you doing so??? Of course he wanted his $75 fee. I call back to the office to find out why I have to make another appointment. I leave a message on Friday. Never hear back. Today I go into my account to see that my ticket has been "completed." And I cannot make another request because of my original request, I have to call AHS... Call today, Tuesday, no answer and the voicemail is full. Call AHS - for which I have a recording of the 20 minute hold - this was the second of the day.

We submitted a claim for our water heater and everything worked out fine. American Home Shield sent out a professional who I paid. He looked it over and said it was leaking. AHS called in a company and they replaced the water heater. They took their time and did a fine job - there was no hurry about it.

My last experience with AHS was by far the best I've ever had either with or without home warranty. Plumbing problem and the repair company (All American Plumbing) was on time, considerate, friendly and over and above helpful. I would refer them to family and friends knowing how well they take care of their clients.

I am customer, that's not satisfy with their services. Be careful what you pay for. This company promise to take care certain item on their contracts and did not delivery. I placed a call in to complain on my AC and sump pump in my basement, they sent out two contractors to my house and I paid each of them $100 each. The contractor for the sump pump told me, he will order the parts and come back to fit it. Three weeks later I called the contractor find out what he has come back and he told me that AHS said I am not covered. If they knew I was not covered why did they sent him out to my house? I have paid the contractor $100 and nothing is done. Please beware that this company AHS does not keep their promise and do not waste your money.

I always do claim submissions to American Home Shield over the phone. I haven't had any bad experiences with their reps at all. The people that they send out are very courteous and friendly. They don’t leave me hanging compared to the one I've had where I had a bad experience. They took care of that and that worked out great. My trust is back with AHS. I renewed my insurance, so I got them for another year. That’s worth it. With our most recent claim, everything worked out fine. The contractor kept in touch when he didn’t finish because he didn’t have a part available. He got me a call when he was going to come back on a different day.

They always select the cheapest less experienced companies to come out and repair items. Forget having an air conditioner or heater replaced. They encourage these companies to "band-aid" the solution. My AC went on the blink during a hot summer day. AHS response, "We will send someone out in three days" (they said time frame is well within their policy --- forget the fact the consumer sweating to death). This is the nature of AHS. The cost charged by AHS to come out is about $125. The cost charged by the actual company coming out is $99. AHS is another company designed to charge for protection and not pay up when the item fails.

I've had American Home Shield for years and am sorry to say that it's time for a change after this last experience with them. Around April 21, 2016 a technician came out to my house to repair a refrigerator. He told me that the company had to order the part and it would take 5 days and they would come back to install it. More than a week passed so I called back. American Home Shield said that the service company could not find the part so they left it for American Home Shield to order the part. 3 to 4 weeks passed and no one has called me to tell me what's going on. When I called them back they seemed hesitant to talk to me and seemed unsure as to what was going on. I was told that the part was lost and I was told that I am suppose to call back to talk to the parts department about this problem.

I had an excellent experience with American Home Shield. I was having issues with my account online so I submitted my claim via phone and it went well. The technicians had to come twice and they called before they came. They were very professional. I was very comfortable with them in my home.

It has been eight years since I filed my last claim with American Home Shield. The claim was filed over the phone and the representative was a very nice person and went out of her way to help. The claim was for a microwave and they sent out some incompetent contractors so I ended up going to the store and buying one. But the company worked with me to figure out a solution to the problem and then they paid for the microwave.

I submitted my claim over the phone and the service call will be for tomorrow. The contractor already came out for the same issue before and it didn’t get resolved. There was one point in the call where they were almost sounding like they were trying to back out from having any responsibility. Other than this, AHS has been great and has taken care of any problems that came up.

I filed a claim online to American Home Shield for the AC. The contractors were okay although I was told it was going to take two or three days to get a part. But when my husband called, they did it right away. They could have been a little more upfront. They needed to be pushed over a bit. With AHS, the experience was good. They did as promised.

I like my experience submitting a claim to AHS. I don’t have any problems with them as far as getting a claim through. Whenever I call them, they’re very punctual and accurate. I get somebody out here pretty quickly. My recent claim was regarding my air condition unit. When I changed it over from heating to air condition, it wasn’t working. I thought it was my Freon and it turned out to be something much more. I paid my part and the guy was very professional. He took care of it and it’s been working extremely well. I didn’t have a problem at all from anybody.

It was a good experience with American Home Shield and an easy process to get someone out there. The rep who helped me when I filed a claim was good, and the guy that came out was friendly and patient. I would ask him questions, and he would take it and walk me through what he would do. So far the repair that was done hasn’t broken down, so it's good.

We had a motor put in our outside and AHS did a good job, I have no complaints. However, they put $495 into a 28-year-old dishwasher and the dishwasher was worn out. It was leaking and something was wrong with it. The motor is bad and instead of putting a new dishwasher in, they fixed the old one. They spent almost $500 on a piece of junk dishwasher when they could put a new brand new one for almost half of that. But they pretty much dealt with it real quick so the company was very good. It's on time and everything was fine.

My air conditioning system wasn't heating, so I filed a claim with American Home Shield over the phone. I spoke with a representative who understood my concern then scheduled to send someone out to resolve it. The contractor was professional. He went a little above and beyond but he did all that he could do to resolve my situation, even though it took up a while for the ordered part to be delivered. He did all he was supposed to do. There was another time when I had a challenge with some plumbing. But it turned out that the plumbing problem I had was not just basic plumbing. It was something that I ordered specifically that had gone bad and they only cover basic plumbing replacement items. Once I understood, that I was okay with it. American Home Shield is a great idea and I'm confident that they will supply my needs in every case with very low effort on my part.

Everything’s been good with our most recent claim with American Home Shield. I spoke to a The rep that I spoke to when I submitted a claim was friendly, knowledgeable and handled the problem in a timely manner. Their contractors were good too. I didn’t have any trouble getting in touch with AHS and I would recommend them.

I'm half-thrilled, half not happy with American Home Shield. I had three items that needed to be repaired. One, I called for a plumber because I had a problem with the toilet and the hot water heater, and that was wonderful. They had him out here fast and he did a topnotch job. We just paid our co-pay. There was no bickering about trying to get out of it cheap which was very impressive.

We thought we had a hot water heater leak. Submitting the claim to American Home Shield was easy. We told them what we were seeing. They called us and said who was coming out and the date that they'd come. The plumber explained to us why he knew it wasn’t the hot water heater and what he knew was creating the problem. He was very professional. He even contacted American Home Shield and let them know that it wasn’t the hot water heater and what kind of service we were going to need. AHS took care of the cost and helped us out with it. For the cost and everything, AHS is well worth it. They're very convenient.

I spoke with a representative on the phone to submit a claim, and the rep was friendly. However, it was a bad experience with American Home Shield. I had issues with them because, in the paper, they told me they replaced my toilet. When I called and explained to them that what they fixed is still leaking, they said, “We didn’t replace it.” I'm still waiting for the manager to call me and this is since last week. I will not recommend their service to anybody.

It's easy to get service from AHS - to call them or submit work request online. They're pretty prompt about getting someone out to our house within days. Also, contractors are always excellent. Usually, they come out and they have it fixed within a couple of hours. AHS is definitely a great service and I recently renewed my contract with them.

My most recent experience with American Home Shield was great. The last time the tech was out, it was for a new problem. I had a plumbing problem prior to that. This last contractor was great. He explained and showed me everything, and I really liked that.

I used to sell real estate 25 years ago, and I sold home warranties. I believe in American Home Shield. When the seller offered this one on this house, I took advantage of it. Setting up a claim with AHS was not a big deal. However, before the guy even came, I received the email, “Please send us your feedback," and then he didn’t fix it. About four or five weeks later, I had to call them back to tell them it's still leaking, so they sent a different guy out who managed to get it fixed. The other thing that bugged me was that the first guy who came said, "Oh, yeah. All it needs is a little more dope in there and it'll be fixed. It'll be fixed.” And then all of a sudden, he seemed to go into sales mode and said, “Oh, is there anything else we can fix for you? It's gonna cost you a little bit more.” I said, “Well, if I had more than one issue, then I probably would have incorporated it into the same service call.”

I spoke to a representative of AHS about my air conditioner and they called and made the appointment and they took care of it. I was out of town and someone was there that worked with the contractor and they didn't give me any negative feedback. Since the repair of the air conditioner, it's working better than it was before. I've been an American Home Shield customer for 13 years now and they've always come through. They've taken care of everything. They either repaired it or put in a new one. I recommend them to everybody that I meet.