American Home Shield Reviews

I have reported 4 plumbing problems one month ago... NO RESOLVE! The company has tried to use every excuse like: "Your water pressure is too high and you misused your garbage disposal." No verification was provided and I have present hours on the phone with at least 4 different supervisors... each time it takes at least an hour of my time. They are trying to wear me down and just go away. Note that the service contractor is supposed to report back in 48 hours... It has been two weeks and the service company will not call back. AHS seems to stand behind them and my leak and broken toilet continues to worsen.

American Home Shield was wonderful. They're excellent and I love them. Every experience with them has been good. I submitted my claim over the phone and the rep was nice, courteous and professional. Their technicians have always been very professional and friendly.

Each time I filed a claim, which I can do online or on the phone, AHS has been more than absolutely great. One time, we had a problem with a repaired appliance and we couldn't figure out what it was but they didn't charge me any extra fees. The contractor continued to come out until they figured out what the problem was and fixed it. I'm very happy with AHS and I'm gonna be with them for a long time. I recommend them.

We purchased a new home in Florida last summer. The systems and appliances all appeared to be working well, but we requested a home warranty to cover us for the first year. This spring, when our home warmed up sufficiently for us to turn on the air conditioner, we were getting no cooling. I tested the heat and we were getting no heating either. Since the system is a heat pump, I assumed a leak in the system and loss of coolant, making the system unable to work to either deliver cool or warm refrigerant to the furnace coils. I called American Home Shield and their selected contractor was unable to get to us for three very hot days. While I was on the phone with a very polite gentleman, he said he had something he was required to read to me.

When we had a plumbing problem with one of our toilets, American Home Shield got in touch with me within 24 hours after I filed the claim online. Their reps have always been professional and really easy to work with. The contractors, the second time, took a while to get a hold of me. I had to talk to American Home Shield to get the contractor to call again, so the last two contractors have been really slow to reach out. It took a week and I had to call to get them to call back. But once they showed up, they did a really good job.

It was real simple submitting a claim for my furnace to AHS last October and I got good service. The guy they sent was very polite and professional and on time. I could recommend American Home Shield to a friend.

American Home Shield was excellent. I submitted a claim online for the water heater and the contractor called me and they came out. The problem was the nozzle and the technician explained what the problem was and how he was going to fix it. He was here for a few minutes, fixed it, and we were happy. The heater's been awesome after the repair.

I have had an American Home Shield Contract for over four years. Whenever I attempt to use the warranty, they send a subpar contractor. I have come out of pocket for over $1,500 to continue to put Freon in a leaking a/c unit. It's always MY expense, so AHS will not repair or replace it. Remember that they contract with the companies, so they will always find the solution CHEAPEST for the company, not the correct thing for you, the homeowner. Save your money - it's a complete ripoff.

American Home Shield thinks I should pay over 500.00 for an appliance they cover. This is the second time I have paid 75.00 and little to nothing was covered. They have very few, if any, repair people in the area. It often takes 1-2 weeks before they can locate someone to service me. I have paid 50.00 a month for the last 10 years to American Home Shield and the last two times I needed service, I paid the 75.00 fee and they would not cover the issue OR the "uncovered" is more than what they actually pay on their end.

Replacing our garbage disposal went very smoothly. We just had to place one call to submit the request and that was it (I tried making repair requests online but now I haven't tried it within the last three years because when I did, it took me in circles and I never accomplished it so I just call. But I am a huge internet online user for service and information sharing.). The contractor responded quickly, scheduled the appointment, came and installed the new disposal, and American Home Shield honored it. The contractor had the new disposal in the van so there was no reason for two trips. He said our old unit had a crack in the case, then went to the van and brought the new one in.

I had a terrible experience. This was a joke and I will never trust another home warranty again. I signed up and was told that it would cover all expenses with regards to the air conditioner except the $75 service charge which would belong to me. Our air conditioner was not cooling after 11 months of it working just fine. Technicians told us that it only needed 6 lbs of refrigerant which of course they charged us $500 for and wasn't covered by American Home Shield.

I started using this company for the 3 properties that I own. They all have brand new appliances so I didn't think I will need that much work anyway. I used them twice. My fridge door didn't close and didn't make ice. Their professional came, looked at it for 2 min, and told me to change the filter. Really??? Ok, I changed the filter. Guess what??? The ice maker is still not working and the door is not closing. When I called to say that it's still not working I was told that I will need to pay an additional $100 service fee for an additional person to come and fix it. Really??

I was very pleased with my most recent experience with American Home Shield, I went ahead and re-upped my warranty for another year. That’s how happy I was. I had a claim for the air conditioning, I submitted it online and it was very easy. The person they sent was very professional and he repaired it beyond my expectations so I’m very satisfied.

I called AHS 3 weeks ago to schedule a stove repair. They sent my request to Appliance Medic and I waited for a call. I called them 3 days later and left a message then I get a callback 2 days later. At this point I am without a stove for one week. Appliance Medic tells me to give them the serial number so they can just order an electric panel and come install it. A week later they said they didn't have the part yet. Finally I called AHS after another week had passed and they said the part is in and he will come install it on Wed. They came here without the part!! This is the worst customer service by both AHS and Appliance Medic!! I am furious that I have no stove for almost 4 weeks now!!!

Our daughter moved into her house in March. The dishwasher broke the first week. After two or more weeks trying to get American Home Shield to find a repairman, it's still not fixed. Repairman said last week the part had been shipped. Yesterday my daughter was told repair company is talking to American Home Shield to track the part. Very dissatisfied with this company.

The American Home Shield team is not providing me with contact information for upper management. After 3 service techs have been to my home, the refrigerator is still broken. I'm not getting anywhere with the customer service line. I've been without a WORKING refrigerator for almost 1 month. I have to buy food daily which is EXPENSIVE. American Home Shield has no problem deducting the fee from my account every month. Therefore, I should be able to speak with someone to get this problem escalated. I will never recommend this company to ANYONE...EVER!

On Wednesday, April 27 I electronically submitted a request for service as our heat pump (a/c unit) stopped working. After hearing no response, I contacted the company by phone on Friday, April 29th. After being on hold for approx 35 minutes, I was told that the company has until end of day Monday to schedule a service call. After not hearing from the service company, I called again Tuesday, May 3rd in the morning (10am). This time, I was only on hold for a few minutes but learned that they would call a different company to schedule service within 24 hours.

American Home Shield fixed a pipe so it's not leaking anymore. Overall, I'm pleased.

My garage door was having issues coming up and down so I submitted a claim to AHS and the process was fairly easy. The technicians that's been sent out have all been very good, professional and knowledgeable. Since the repair, my garage door's been operable. So far, so good. I’m very privileged and proud to have the service. I’ve been able to use AHS which is a very good protection against various issues of a home. I feel very lucky and fortunate to be able to have such a service.

As a subscriber of American Home Shield, I have been met with substandard customer service, as well as service providers. Most recently I filed a claim/case more than one month ago (third week of March) and it is still unresolved. Contacting customer service alone is a nightmare. You will hold at least 15minutes before someone answers the phone. I have been transferred from one rep to the other, which adds additional time to each call.

I have never written a review in the past but in this instance, I felt that it was important to share my terrible experiences with this company. A friend had convinced me to sign up with them stating that when appliances are broken, they are quick to replace them. We contacted them on several occasions. We called them initially for our garbage disposal and one of A/C units. Neither of them were working efficiently and we were told by prior servicemen that both needed to be replaced. We had paperwork to support this. However, when the American Home Shield servicemen came they stated that since the units actually "turned on", they would not replace them despite the fact that neither of these appliances worked.

I've been with AHS for over 8 years. Up until this last year, we've had reasonably fair service. But, on the last three service calls they either sent out completely incompetent or completely dishonest service companies to my home. They covered the installation of a shower drain, pan and p-trap to replace a fiberglass shower stall that had cracked. The plumber they sent out put the drain in completely crooked. It was out of level and was very difficult for the tile guy to install the floor slope properly.

My oven has not been working for over a month. AHS ordered the wrong parts twice. The third time they ordered the correct parts and then the technician said, "That's not the problem". He left and now my oven door won't shut and the light that was not able to shut off before (that was the original problem) is now not working at all. I just called them and they said the technician said everything was fine. I left a message for a supervisor and have not heard back from anyone. I am on hold AGAIN for 29 minutes so far to complain and still holding. I am a realtor and often wondered about this warranty. I would NEVER recommend them based upon their lack in interest in correcting this experience. Obviously with how long you have to hold to complain, I am not the only one that feels this way.

Call service request department before purchase this warranty! You will see yourself! You will wait hours to speak with someone! I bought a house and seller bought HSA warranty that I did not want. I asked him to buy American Home Shield Warranty before the closing date (I looked the AHS reviews and impressed what they say about the company!) He agreed and told me that I would have warranty from AHS.

This is our first year having an American Home Shield warranty. When our washing machine broke I filed a repair request and they quickly sent out a repair company. However, that company turned out to be incompetent; they spent the next 3.5 weeks replacing 4 parts in the washer and it still did not work; that company then gave up. American Home Shield sent out another company who fixed the washer in 5 minutes (a cable was placed in backwards).

We had to get some AC work done. I called American Home Shield and everything got taken care of quickly. Everything’s smooth and worked out well. The contractor did a good job and made sure everything was working before he left. The AC is still working great. AHS is convenient and I haven’t had any issues with getting things fixed quick. I haven’t waited a long time. The contractors I’ve dealt with were good and have done good work. I’ve recommended AHS to my cousin who’s looking to buy a house within the next couple of months. The only thing I’ve run into with AHS is they don’t have any electricians who are insured or licensed that service my area, and there are some electrical things I need to get done.

I received all my information from American Home Shield through my email, which was very convenient. Their claims process was very easy. Recently, I filed a claim for AC repair and the contractor sent was friendly and professional. But, I didn’t like that he knocked on my door instead of ringing the doorbell. I could’ve missed him if I wasn’t downstairs. Nevertheless, he did an excellent job.

A service request was placed 12 days ago. The technician responded promptly and found the unit needed to be replaced. 12 days later I still have no refrigerator and not expecting to receive it for another 7 days. This is unacceptable! Horrible service.

I’m happy with American Home Shield. I submit claims over the phone, and the response is usually very quick. I don’t have any complaints.

I submitted a claim for my refrigerator to AHS over the phone and I had a very pleasant conversation with their rep. They were very accommodating. They use the same contractor. However, we had five service calls from them for different times because things kept happening to the refrigerator. Some of the technicians seemed very qualified and some were not. Other than that, I'm very happy with American Home Shield. In fact, I renewed my contract with them today.

Contractor was clueless about appliance repair, said he did not do appliance repair. They send work order to another company that never called or showed up. So I hired my own appliance repair company, fixed it in an hour for a total cost of $225. I paid their bozo $75 and he didn't know the difference between the mailbox and the refrigerator. Also have water softener system that states in contract ALL PARTS COVERED, was left message part was not covered because it was filter before system. That filter is part of the water softener system **! I quit, I paid AHS $800 a year for the past 7 years, had 3 claims that took longer arguing about than to make the repair.

I'm a big believer of American Home Shield. Our garage door opener failed one time, so we made a call to AHS, then I got an email notification and a phone call from the local contractor who got out the next day and had it fixed. Our garage door opener has been perfect ever since. Excellent service from the contractor. We live on a peninsula and don't have the widest choice of contractors, but American Home Shield has always found good contractors and the work’s always been the highest quality.

We love American Home Shield. We've only had one claim which was for our water heater that was about to burst. Submitting the claim was simple. I called up and talked to this young lady, and she said, “We’ll have our repair place call you.” And they called within 10 minutes. Then they were here and it was amazing. The contractor was great. He said, “This thing’s about to go. We’ll replace it, and I’ll call AHS and get it off right.” Sunday afternoon, he came back and got a new one and put it in. Everything was good. However, we’re trying to decide whether to renew it or not because the main issue is appliances and I know that was not covered on our first program.

My most recent claim which I submitted it over the phone was for an air conditioning problem. The AHS rep explained to me what the circumstances were and that I'd be contacted by the vendor then they'd schedule an appointment. She was courteous. The contractors did the analysis and they needed a part, so they are coming and they’re bringing that in to repair tomorrow.

My wife and I have been in this house since February of 2016. Everything seemed to be working well. On 4/21 at 4:45 am, I awoke to a frigid house. We live in Montana and the weather is usually rather unpredictable until mid to late May. I mention this because I awoke to a 50 degree house and an outside temperature of 29. I put in a service request. The contractor (whom I know and have worked with before) came over and found that the combustion chamber was malfunctioning and leaking CO2 into the house. The heat transfer box was clogged (and sealed, so it cannot be cleaned) and part of the air conditioning system (it is a central heat and air situation) was missing. I was, later that day, informed that the heater could be replaced after a bid had been submitted and approved.

I had three issues, none was taken care by AHS properly. My fridge had an issue. Service guy came and checked within 24 hours. Tech wanted to change parts so he came back after a week with parts. Parts was not good, so he wanted another week. Who will live without fridge for two weeks. I had to buy another fridge from renter and moved the fridge to basement. Tech called renter after a week, renter informed the technician that owner replaced the fridge. Tech never came back again. Many times called AHS to rectify the fridge, no one came. Their excuse was I replaced the fridge. Such a nasty company.

Our air conditioning unit was not cooling properly on April 15th. I requested service from American Home Shield, our warranty company, for the air conditioning unit. They sent me an email on April 18th saying that they would send out a contractor from a company called GREENWAY HOME SERVICES, LLC. The contractor said that there was a leak in the indoor coil and one of their specialists was going to contact me about solution options after that weekend. He said that he was going to check the outdoor coil. I noticed that he was releasing Freon from the outside coil into the air. He also shut down our entire air conditioning unit from the attic without my permission. The specialist called me that following Monday after 2 days in sweltering heat and told me that the whole air conditioning unit had to be replaced. The specialist informed me that I would have to pay $3500 out of pocket to replace the unit.

I had a major plumbing issue and water had to be turned off to both bathrooms at 7 a.m. -- not toilets or showers were usable. After contacting AHS for service, I was informed no one could get out here until the next day. I just had Breast Cancer surgery a few days before and my sister had flown from the East Coast to care for me.

We had a leak in the house so submitted a claim with American Home Shield and had somebody come to look at some plumbing issues. The technicians were very good, efficient and got there on time and took care of everything. The plumbing has been good ever since the repair. AHS has done its purpose.

AHS has done a good job. I submit my claims on the internet and by phone, and they have been taken care of usually the next day or two. The contractors they've sent were knowledgeable and highly skilled and since the repair, my equipment has been working fine.

I have been a customer with AHS for 8 years. Today I received the worst CS experience from this company. The CS representative was VERY RUDE and would not allow me to explain my reason for calling. Anytime I would try to speak or ask a question the response I would get is "Like I said." My biggest concern with this company is that if you make a service call after a certain time on Friday you have to wait 24-48 business hours before you get a call from a service technician. Meaning whatever is broke you have to go without the entire weekend. I was told if it was an emergency situation they can try and have it EXPEDITED. I find that to be ridiculous that you pay for service and it's only available M-F. I hope someone reading this would take in considerations that there is not set time when something stops working. Service needs to be available on the weekend as well. I WILL NOT be renewing in July.

I never got a call from the contractor for my recent claim, so I went ahead and hired somebody else and paid for it myself. I’ve had about one or two claims a year with AHS and the response was good most of the time. We got work done to our refrigerator, and this guy out of Marlow was excellent. We also had an issue with our built-in microwave, and AHS sent a technician, went and ordered the parts, and got the microwave fixed. The biggest issue I’ve had was with the heat and air, and trying to find somebody that will show up. In four years, there have been three different contractors who have shown up and two who were impossible to get them to return for a second visit. So I called AHS and had a local contractor repair the unit and I just submitted the bill for reimbursement.

Garage Door Opener. Contractor came out. Charged me $75 for moving my sensor with his hand from one position (which is the position he put it in to a better position per him). This was a recall on the garage door opener in which they installed a new one in March. This is in fact a second recall and second problem since they installed it. I am not happy with the representative I spoke who said she had to take the contractor's word and not take what I had to say in consideration. I feel no matter what the contractor say according to her response, that AHS will side with them. He told her we had boxes in the garage which was and is a LIE and I feel I should be reimbursed for what they took from me especially when my appointment was at 1pm. He came early at 11:30 because he was in the neighborhood, (meaning it didn't cost them a thing to come to my home and move the sensor with their hands) REALLY!!!

I paid $350 for a one year contract that I used twice, and each time I paid a $75 fee for minor services that mounted to counseling and very little work. If you make that call and the company shows up, you will have to pay $75 regardless. Most local plumbers will not charge you for no work being done. This is not fair, or it should be lowered to what it actually cost them to come out for 5 minutes, around $25. This is a scam for AHS to make money, the contractors to make money, and the consumer gets ripped off. Buyer Beware!

I submitted a claim over the phone for a dishwasher. The process was quick, simple, and well-explained. However, the contractors had to come out twice. The first person American Home Shield sent was a little condescending and rude. So I called them and they sent somebody else who took care of the problem. I haven't had any problems since the repair and I have peace of mind with AHS.

My experience with AHS has been astonishingly bad. The final nail in AHS's coffin with me happened about 8 months ago. The service providers they had sent out to my home were consistently late for appointments and hard to schedule. I made the decision to cancel the policy, primarily due to the wait times from AHS (I have had to wait a minimum of 20 minutes to get a hold of a live person from AHS) and the poor quality of service providers they had sent to my home. When I called AHS I waited 20 minutes to reach a customer service rep who told me I needed to be transferred to the retention department. The retention department was closed on the weekends so I had to call back on Monday.

There were two toilet and one bathtub repairs that I filed with American Home Shield. They were very successful and they had good, friendly and very accommodating contractors that fixed it up for me. Since then, everything worked beautifully. It's a very businesslike association and I'm well-pleased with the contracts, the arrangement, and work that they've done. I would recommend them to anyone that would have any kind of problems. And on my latest route, I'm fixing to call them again as I've got two things that I need to do here lately.

In February this year, I called AHS with service issues on 3 faucets and water closet. They sent Lindsay Company on 13 Feb who fixed the closet and reported to AHS that the faucets were broken by force - all three of them (imagine that!!). While at my house, the contractor told me that they get $50 for this service and it was not worth his time to repair these faucets as it will take him a long time to order parts etc.

I have been dealing with an appliance issue for months now. I have had 2 different companies that AHS has sent out and they do not get the issue solved, plus I have to keep paying the $75.00. I've been on the phone with AHS almost daily this week of April 26th and have asked numerous times to speak with a manager and no one ever calls you back. Also, it's my responsibility to call AHS to see about any updates, no one calls you to let you know about an issue or diagnosis. I have now had a nonworking downdraft/exhaust fan on my gas stove and the stove still makes numerous clicks when you turn on the gas. Nothing has been repaired and no updates. I always get the runaround! I'm very upset with the way AHS has treated me as a customer.

American Home Shield came out and repaired a faulty mechanism in the forced air heater. It was an excellent experience. I called AHS and a contractor came out within a few hours, fixed the problem, and it was perfect. No trouble since then. I haven't had any other need to contact AHS but I feel confident that if I need their services, they would perform like they did the first time. We're up for renewal and I'm going to renew.

I wrote a review several years ago because of problems with AHS. Since then we have not had any problems with them, but I do have to be the squeaky wheel oftentimes. However, we are currently having a problem and they are claiming they won't fix it because they don't cover missing parts. The absurd thing is THEY ARE THE LAST ONES TO HAVE FIXED THIS BATHTUB VALVE and the plumber THEY HIRED either incorrectly installed it, or left a part out and now they are refusing to fix it.

My wife submitted a claim with American Home Shield online around 9 o’clock and I got a phone call the next morning at 8 o’clock. The contractor came the very next morning at 8 AM and was gone by 10 AM. He said that sometimes AHS won't cover things but it ended up getting taken care of. They did a great job. It was a fast and convenient experience.

Submitting the claim with American Home shield when I had a compressor that broke was an easy and simple process. It wasn't horrible but it was a little frustrating because of the timing that was associated, which it had to do with the holidays. The technician kept coming back, which is fine, since he doesn't have the parts. But he was rather rude about it. That was a little bit of my hindrance on it. Another thing is that I haven't got confirmation in the fact that I sent my money to renew my policy with them.

So my washing machine goes out yesterday, and I submit a service request on AHS's website. I was really impressed. I could schedule service for today, with a window of 1-5 p.m. That was important because my wife is 39 1/2 weeks pregnant and she's going to have the baby by the end of the week. So we need our washing machine when we get home.

I have had a policy with American Home Shield for a number of months on a rental property I own and had a couple claims handled great. One was my dryer; the other was an electrical issue. The third issue I have had has been handled horribly by AHS. We had a contractor out to my rental home in November to fix the dishwasher and the guy never really fixed it. The guy told my renter to run it a couple times after his first visit and it will work. A short time later my renter contacted me telling me that the dishwasher does not work properly. After having the guy out a couple more times with the guy unsuccessfully fixing the issue I was told that they would offer me money to replace the dishwasher or they could order the parts at no extra cost. The dishwasher I had in the house was stainless steel and the amount offered would not have been enough to replace the dishwasher so I decided to just have them fix it. Apparently it was the motor.

I called on 4/26 around 1pm for service (my kitchen sink was backed up pouring water of my dishwasher onto the floor) and they told me my account was past due. I needed pay them first. I pulled up my bank account and found where I have send them each month's checks and I was currently ahead (my account was due on the 28th I paid on the 18th). But they had no record so I had to get copies of it all and send it to them. That took them until about 6pm on the 26th to get this entered so I could finally make a claim (which they never said it was their error that they did not apply my 159.57 (3 months) worth of checks into my correct account). After all this was said and done I am now not getting service on my house until the 29th!

The last time I submitted a claim with American Home Shield was a year ago in November and our plumbing was all backed up. I was leaving on a cruise, leaving my disabled daughter who fends for herself, but I couldn’t get them to come. They couldn’t guarantee me anything for 24 or 48 hours, and I was a little bit disgusted. It was an emergency for me because my daughter has digestive issues and we use the bathroom all the time. I couldn’t just leave her with no working toilet so I had to get an outside plumber to come in and they were there in 20 minutes. I haven’t had any repairs since.

If you need a company to warranty your home DO NOT use this company unless you only want to cover non-essential potential problems. If you want to cover a leaky faucet or anything that you are prepared to live with for days or even weeks then you might like the services, but if you want coverage for an essential home appliance then you should look into someone else.

My most recent claim with AHS was to have my hot water heater checked. I prefer to do everything on the phone and the gentleman I was talking to came about the shut off valves on top of the hot water heater. I didn’t like them, so we came to the conclusion that it needs to be changed. I purposely called it in not as a claim. I'd give A+ for every interaction I've had - from the phone to the man that came here. They're knowledgeable, friendly and experienced people. I’m quite happy with the repair done and there wasn’t so much of a problem with the thing. It just needed to be turned up a little bit and it’s been fine ever since.

So far, my experience with American Home Shield has been great. I recently had a claim with my electrical and their contractor explained everything. They showed me what the problem was and what was needed to be done. Their performance was great. It definitely makes life better when you're having things repaired on time.

I scheduled an appt with AHS for my washer. The Tech arrived and said the washer needed a timer. In about 3 days tech came back to put new timer on. Next thing I know, he is in my breaker box. Then, he says that the new timer is defective and doesn't work. He showed me that he put old timer back on and the washer worked. The only problem is it's back to just washing in cold water. My washer was connected to a surge protector, which the tech blew when he put new timer on. Tech said he would be back when replacement part came in. A few days later, I got a call from this young lady with AHS and that they wouldn't fix my washer because her secretary and the tech got their heads together and said my washer was on an extension cord and my house was going to burn down!

It was in the winter, sometime in January, when I had my recent claim with American Home Shield for the heater in my home. It has not been resolved, so I went all winter without heater in the middle of my house. It got handed on to a specialist and she told me that she had phoned and phoned and finally found someone who she thought was going to be able to work on the heater. But, the number she gave me was not a working number and I tried to call back and have left a couple of messages with no resolution and no one has tried to reach out to me since then. But other than my last issue being unresolved, they've been real good overall.

AHS has been pretty decent in the past, though it can take several days for their contractors to do the work compared to non-warranty service. However, I am still struggling with AHS 2 months into a pool filter leak issue. They contracted with Miller Pools in Austin to do the work. It took them about 3 weeks to attempt the first repair, which failed. I reopened the issue and now it's two months in without a fix. Miller Pools doesn't return phone calls or e-mails and if by chance I can get a hold of them, they tell me it'll be a few more days, which inevitably go by without hearing from them.

Our dishwasher has been leaking water when it runs, not cleaning, not drying and water does not drain. This has been going on for now 2 months. We have a home warranty which covers everything in the house. Home warranty sent out a repairman in February and they replace almost everything in the dishwasher including the motor, pump, sprayer, heating element, inside of the door and have had to come back 4x because the dishwasher is still doing the above. So then the home warranty said they needed to send out a different appliance company for a second opinion. So they came out Friday and said that we needed a new dishwasher because again everything from the motor, the pump, the heating element and the door needs to be replaced.

Pay AHS $38 a month for the warranty. Have an appliance go out on you. File a claim, they send their "authorized repair person." He/she shows up and takes apart your appliance. Tell a few parts can be ordered but if you were to fix it you wouldn't be happy with the repair. They recommend a cashout. "Authorized repair person" now takes a check from you for $125 - his fee as part of your warranty. You then wait, wait, wait for AHS to call. They tell you "You get $225. You have to pay the difference for the desired replaced appliance. That's $240." So you pay $240. $125 for "Authorized repair person" to take apart your appliance and not put it back together and tell you to take the cash out $38 a month. This is how much the appliance cost just to buy outright. This is quite the con.

It was because of a plumbing concern that I filed a claim with American Home Shield. The reps were courteous and friendly. The contractors did really good work as well. So far, everything has worked fine. The only complaint I have is it comes up to $100. I pay it by the year. The experience was good, though.

American Home Shield are reliable. They set the appointment up and within one or two days, normally, everything is taken care of. They've all been professional and knowledgeable because they got the problem fixed. I've recommended them to a few different people.

I had a washing machine that broke down. It was very easy when I filed a claim to American Home Shield. I called them and they sent somebody out. The contractor had a look at the washing machine and then he submitted a report that it would cost more to repair it than to replace it, so AHS sent me an agreed upon amount. I then bought a new washing machine and I don’t have any complaints about it. AHS is a good value for the amount of money I put in. It was a very positive experience on the whole.

I had an oven that needed replacing and American Home Shield did it. They couldn't get a part and so they gave us an allowance and we picked out a new one. Submitting a claim with them was easy. I initially started out online and then had a couple of conversations on the phone with a representative and they seemed professional and courteous and able to answer my questions. Then we had two contractors from different companies that came out because someone had to deliver it and then somebody else had to install it and there were no problems on their part and they were respectful and on time.

We have a home warranty on a rental house in another community. Since we have had this policy (8 months) we have had 2 problems. The first one took over a week to have a repair response. We just had a call April 22nd. We were given the name of the repair business. When I called them, I was told that the earliest appointment they had was April 29th. I have attempted to call them back twice to coordinate a local point of contact and got voicemail with no response both times. I do not know if other home warranty companies take as long to respond to needs but I am upset with the need to wait as much as a week for repairs.

On Apr 3rd 2016 my washer malfunctioned so on April 4th I submitted a request for repair online for AHS to send someone to fix my machine. As it turns out I entered the wrong manufacturer of my machine so I called to them to update their system. On Apr 5 a technician came out and quickly said he couldn't repair it because he does not service the washer. I called back to AHS who assigned a different contractor. That contractor came out Apr 7 and said a part needed to be ordered and it would take 3-5 business days. I wanted 3 business days and call the contractor and was informed that the part was order on Fri April 8 and not the days the contractor came out and that I needed to wait the 5 business calls.

I had a plumbing problem and the plumber immediately back. He came within about half of a day and was very pleasant. He did a very thorough job and explained to me the things that he was doing. He was an awesome and professional contractor. He also said “Yeah, they’re great to work with.” Additionally, submitting the claim wasn’t hard at all. I just called in and they called back and gave me the numbers. Then I called back and said it was completed, and they just filed it right away. The people I talked to at American Home Shield were also very knowledgeable and pleasant. I’m hard at hearing and they had a dialect that was difficult for me to understand but they were willing to repeat what they said and make it more plain for me. Other than that, they were prompt and did a great job. The sink works well now. All my experiences were great, too, and I have recommended them many times. They're not so expensive – I can afford them.

The bearing on an inducer motor that goes on a furnace were worn out according to the repairman. But he said AHS will not pay for the repair because it has to be completely broke and not running. So I said I don’t need American Shield then if they're not going to take care of the repair. So, I didn't submit a claim. And it was a $425 motor. After that, he came back again and it was the same problem. It was getting worse and he still said that they would not replace it because it has to be totally broke down and it cannot be running. So I let it go at that time. When term is up for this year’s renewal, I decided not to renew. When it's the middle of wintertime, even in Georgia, it can be cold. Why it has to be completely broken and not running without heat before they’ll fix it under the warranty when the part is basically identified that it is bad, and the bearings are making a lot of grinding sounds on the motor. I was completely disappointed with them.

American Home Shield's products as well as their service are excellent. We had an electrical problem, so I filed a claim with them. We did it online because it's faster that way. They responded within a few hours and sent a wonderful contractor who knew what the problem was right away.

I turned on the air condition to test it and it blew a circuit. So I went outside and it totally blew circuits. I called out an air condition guy to look at it and troubleshoot it. He said, “Yup. This is a rare kind of fuse,” so it took them three days. When he had the fuse, he called me up, came out, and put it in there. Everything was working fine, but the light flicked in and out. I called the electrician through American Home Shield right away. Again, he came out, checked the whole box because I didn’t want anything starting a fire with my wife in there. He said, "Just monitor," and so I'm monitoring. Other than that, everybody was cool.

My most recent claim with American Home Shield was regarding a plumbing issue. Submitting a claim online was a very easy process. You don’t need to put details, since you just have to click on faucets, for example. After that, the business contacted me and then I could give some details to them. The contractors, however, damaged the faucets. There was no need to put a plier into the faucet that was middle to middle, so they scratched it. They first tried to act like, “Well, it was too hard to open,” and I’m like, “Well, you can put something in between and not scratch it.” Anyway, they ended up replacing the damaged parts. But I still wasn’t happy with the contractors. They should be just more careful handling property that’s somebody else’s. But they did what they were supposed to and things have been working since the repair.

The most recent claim we had was something about the air conditioner. They came out and said that our air conditioner was a window-mounted one so it wasn't covered. We tried to explain we weren't calling about the air conditioner, but about the electricity. They didn't help us with that one, unfortunately. Nevertheless, we have had other good experiences with American Home Shield. Their reps have been great and are very polite on the phone. They're decent and they call back to let us know what's going on. All of the contractors they've sent out here have been really good, too. When we had a problem with our furnace wherein the heat box had cracked and the furnace needed to be replaced, they got somebody out here, and they replaced it. We didn't pay the full price for that furnace. It was about a third of the price and American Home Shield picked up the rest.

American Home Shield was absolutely wonderful. I called them to submit the claim and explained what was going on. They contacted a repairman in the area and sent him out. It was very simple and they were wonderful. The contractor was also great. He was local, so he wasn't very far away. He contacted Home Shield for us, explained what the problems were, what it was going to cost to get repaired, and called us back to let us know that he had made the claim. He found out it was going to need repairs on the washing machine more than what it would cost to buy a new one, so we just bought a new one.

My family and I are going on 3 months, 7 technicians, and over a dozen of service calls to our home to fix our refrigerator that's not cooling correctly. I am writing this necessary complaint because I contacted AHS January 2016 to looked at and repaired the refrigerator that is still not fix. AHS has only recently given us what they call "options" to replace the refrigerator at the homeowner expense or continue to request service calls until the unit is fixed by a technician approved by AHS. Another issue we have with AHS is that they had sent out a contractor to diagnose the problem with the refrigerator. And when I called AHS 3 days after the visit they stated the report hasn't came in and they would have to request another service call to our home for the same diagnosis. While on that call with AHS I requested them to call the contractor and send over the diagnostic report while I wait on the line.

Had them for over 15 years. Pretty good service until they changed their policy in KS/MO and now only use one vendor for everything. Now the vendor has a monopoly and doesn't really have to care about customer service right? Took me over 6 weeks to get my dryer fixed. The vendor blamed the technician, AHS blamed the vendor, the vendor blamed AHS and on and on it went. The vendor was never proactive - I made call after call to both. When I called to cancel my account I would NEVER be allowed to resubscribe! Really? There are a ton of home warranty companies out there and thank goodness I found a better and cheaper one. One that uses a variety of vendors so NO ONE vendor gets uppity. Goodbye AHS.

We have water came out from our powder room. Filed the home warranty with AHS for stoppage problem on April 15 (Friday). The AHS system assign Lex's Plumbing for us but this company didn't provide service on weekend. I called AHS to change me another plumbing who provide service during weekend but AHS won't do that. Until Monday this plumbing company came to fix the problem.

I submitted a claim for my washing machine online and it was very easy. Everything was good with the contractor and my washing machine has been working excellently since the repair. American Home Shield has been professional overall.

I called AHS on 4/20/16 and it's now 4/23/16 and AHS hasn't been able to contact their vendor (Strickland's Heating and Air) to even find out when the air condition might get fixed. They told me today to call back Monday and they might be able to help me then because most places they deal with are closed on the weekend. Keep in mind Monday will be five days my single mother with kids has been without air conditioning. The tech that came out the first time said a wire needed to be replaced and that he would call AHS and get everything handled. No one has heard or seen him since. Multiple calls to Strickland Heating and Air and no return calls from them either. Multiple calls to AHS and No One seems to care. I just wanted everyone to be aware of how these companies are treating people.

My most recent claim with American Home Shield was for a water heater. It was shaky at first, but it turned out to be really good. The shaky part was when we called in and were told we were going to have to wait for two or three days. I told them the water heater was leaking and then they expedited to get it repaired that day. We were also able to get a repair person who was closer to us than a repair person that was not even in our area. I appreciated that because it seemed ridiculous to have to wait two days when the repair needed to happen that day and we had somebody that could come that was closer to us. So ultimately that’s what we were able to do. We had to replace the water heater and AHS approved 90% of it so we were very happy with it. Both the contractors for the water heater and air conditioning claims that we were able to find that were closer in our area that AHS approved to come out were awesome and did a great job.

We just got our pool fixed through a claim with AHS. They did a great job.

I've filed only three or four claims to American Home Shield. The process was easy. When I submitted one of those claims, I lived in Oklahoma. They wanted to send somebody from Kansas to take care of my problem, which was dumb. Other than that, it’s been great so far.

When I first got my contract and when I renewed my contract this year with American Home Shield they were very courteous, knowledgeable, professional and friendly. They answered all my questions and asked me to just give them a call if ever I need something. Overall, they treated me well.

Last month I requested service for two ceiling fans and American Home Shield sent an electrician out within a week. The electrician repaired one fan and said the other would need to be replaced. I paid him the $75 fee required by American Home Shield. He ordered the replacement fan and returned the following week to install it. That should have been the end of story, as the work was performed to my satisfaction and I had paid my $75 as required.

AHS makes it easy to submit a claim but very difficult to get major work completed including contractors that are questionables. It's week 4 and my higher end water heater still isn't replaced, after Spokane Falls Plumbing wouldn't come out on a Friday before his vacation (one plumber shop??), then they assigned to Snappy another one plumber shop who came out, got the approvals and bailed on the job when came time to pull permit, back to first plumber who gave me a temp fix but failed to tell me recirc pump still leaking so bad surprise when I went to check. Now Spokane Falls is states having trouble finding a (cheaper) water heater that fits without any mod. So why not order new like for like of whats in there already? Somebody doesn't like the $$$ price...

I called a contractor and charged it to American Home Shield, but they didn't cover it. I've also had American Home Shield back 15 years ago to have the roof of this area repaired three times due to hail damage and they covered. I had also claimed for an oven, an air conditioner and hot water heater, and they sent somebody who repaired them, although I had to fight for the hot water heater and they ended up replacing it. Overall, I've been pleased with American Home Shield. They've taken care of what they said they'd take care of.

The electrical cord of our dishwasher burnt out and AHS had somebody come out. The contractor wasn't out here very long and was nice. It was five days later when he came and he could still smell the burning and the smoke in the house. He took the dishwasher apart and said that it was going to be scrapped or have to have major repairs. He reported it to AHS and then AHS called us back to let us know how we needed to proceed. It was more to repair the one that we had than buying a new one, so we just bought a new one.

I like American Home Shield. I've never had any problems with any of the claims I filed to them. They've taken care of everything for me. I just got to make the payments for a new year's contract. Their representatives have always treated me very fairly over the phone. I tell them what the problem is, and they put in a call and have somebody here within the next day. I haven't had any problems with any of the contractors too. They've all been good. Recently I made a claim for my washer. After the repair everything's working fine.

Our garage door malfunctioned. It is now over three hours since my husband submitted a service request, and no one from AHS has yet to return his call to set anything up (he had to call and leave a message because the website would not let him submit a request online). We do not want to leave the garage door open overnight or things will get stolen, so we contacted a local company. They came out immediately and did an outstanding job for a fair price. That caused my husband and me to realize that if we ever have the air conditioner or heater go out, most likely we will have to wait 24-48 hours in a very cold or very hot house. No thank you - going forward we will put the $65 in savings each month.

I purchased a home and had a home warranty added. The home inspection came back that the AC was older but it seemed to be working okay. Whenever I went to the house before the loan closed the house was cool. Upon moving in the a.c. was not working. Called American Home Shield to come out. It cost $75.00 for them to tell me that it was a preexisting condition that would NOT be covered. He of course recommended a whole new unit instead of fixing it and then said it would not be covered. The repairman called AHS and they called me saying the a.c. repair would not be covered. The repairman said that it had not worked in months. Something I know was not true.

We've had American Home Shield for a very long time now. Last time we had to call them because of the plumbing, and they were very good with responding. The contractor they sent was on time, very good and professional. The issue was resolved and my plumbing is now excellent. I would recommend AHS.

Service provider was excellent. My complaint is with your referral system for services. My request relates to repair to the AC. This is not the first time that AHS has come to my home to repair the AC. No one ask me how many units. There are two. Because AHS did not ask, I was required to call, get an approval for the 2nd unit and pay two services fees, while the provider was at my home. Fortunately, I was able to get through to AHS. Both units required attention. My point is payment of two service fees was unethical business practices and wrong.

I'm a new condo unit owner so I did some shopping and American Home Shield was the best. I never had to have anything repaired, which is good. It's nice to have the peace of mind - I know that the covered things that AHS can't fix, they will replace. In the long run, it'll save me a lot of money. I like the newsletters that AHS sends because it reminds me to change my furnace filter. AHS is professional and reassuring. It's been a really good experience and I'm going to renew my American Home Shield.

Something happened with the electricity and American Home Shield came over and took care of it. I have nothing but decent things to say about the contractors they have sent. AHS does a fine job, and I’m satisfied with my experience, however, I wasn’t pleased that they’re raising my rate next year.

Cooktop need repair. Send someone. Didn't know what he's doing. I had to buy new one.

My recent claim was for the air conditioning. I did it over the phone and it was all automated, which I found easier and fast because I used to have to wait on hold for a very long time. I had to do the appointment with the contractor because I'm in Houston and with the flooding going on, they weren't able to come out. But they're coming tomorrow.

When the hot water tank broke, AHS approved installation for a hot water heater that did not fit in the space and suggested we contract with our own HVAC specialists to raise the foundation so the hot water heater could vent properly. We live in Denver, a large city. Not one HVAC specialist we called would come in behind someone else's job and finish it, we were told. If AHS replaced the broken water heater with one that, the installation could have been completed. Instead, we had to buy the bigger hot water heater on our own (another $500) and hire someone to install it. Time without hot water = 7 days. Unacceptable.

So far we've been satisfied with American Home Shield. We had our oven go out and they replaced it.

I trusted American Home Shield to provide me with a reliable vendor to repair my hot water heater. I've been waiting since SUNDAY for someone to address the situation. We have had ongoing issues with our hot water heater since October and American Home Shield refuses to replace the unit. I've been given the runaround by 3 different departments (customer service, authorization, and customer retention). I have a vendor that refuses to return my messages.Finally after three days of nothing I had to give up and seek my own vendor to replace the unit at full cost.

American Home Shield has been good. It's easy submitting a claim and the quality of the service has been great overall. Except one time I was a little dissatisfied because AHS charged me because of the warranty itself. My concern was that the repair guy was already out here and could have fixed both of the issues I had at the same time but then AHS tells me that the contractor's specialty might not be whatever was needed at that time. Also the people that do the repairs have to come out two or three more times and I got to call AHS two, three more times before I can get a new product when they know in actuality if the product is or isn't fixable.

I had a little bit of experience with American Home Shield last year and everything went smoothly. I needed the dishwater so I submitted a claim. The contractor came, put the thing in, did his job and left. I’m perfectly satisfied with their services so I renewed my warranty. I have told a few friends about AHS.

My parents just purchased a home and as part of the settlement the sellers provided them assurances that the house and its contents were in good operating condition by purchasing a home warranty from AHS. Problem was that the policy and documentation was not provided at settlement so my parents had no idea how to submit a claim or call for service. It was only after my parents reached out to AHS that they were provided with the policy at least a month after settlement and after they had to make electrical fixes to the house to avoid a hazardous condition.

My most recent claim with AHS was for the water heater. I submitted it over the phone, and the people who came out to look and fix the heater were very good. They actually had to replace the heater and were quick about it. The contractor was really pleasant. They had to come back because they didn’t have a certain tool, but once they were back, they were finished very promptly – faster than I thought. We’ve had no problems with the heater since. We’ve also called on one other issue, our garage, and so far the service has been excellent.

This complaint is being filed against American Home Shield of Virginia, Inc. (“AHS”) regarding a breach of contract related to a home warranty policy. I purchased a home warranty contract known as the “3x3 Combo” plan which became effective on March 23, 2016. Under the 3x3 Combo plan, both residential home systems and appliances are included as covered under the policy as of the effective date. The appliances covered include garbage disposals under the policy. Under Section A.2 of my policy, it states the following:

My rental property suffered a little bit of roof damage resulting in a leak, and an interior ceiling and wall water damage. Submitting the claim at American Home Shield was remarkably easy. I got very helpful people to get that part going. The only problem I had was the adjuster who came out did not notify me he was going to be at the site. I contacted my tenant, and apparently, the adjuster was in and out in less than 15 minutes. I don't know how much of the roof he actually saw but he didn't go up there or do anything else. My tenant and I did the interior repairs because the allotted money for the claim did not cover what the roofer needed. So the roofer repaired that section of the roof and basically used all of the money I got from American Home Shield, plus several hundred of my own.

We had a furnace that failed and AHS handled our claim for that in a timely manner. I made the phone call using their 800 number and reported it. Shortly thereafter, I got a phone call from the vendor who came out and inspected it and found that it wasn’t repairable. They did their job of reporting it to American Home Shield. AHS called us to inform that they would be replacing the furnace and has ordered the replacement. In about a week’s time, the vendor came and installed it. I was very pleased with the initial contractor who came and inspected the existing furnace. He spent time explaining what was wrong with it. And then the people who came that actually installed the new furnace were different people, but did a fine job. They didn’t leave a mess. I’d have them come back.

My experience with American Home Shield has been very good. The contractors that I prefer have been perfect and everything has been top-notch when it comes to the repairs which they did. However, I need a choice of who to pick to do my work. When I call, I don’t get a real live breathing person. They always assign Advanced Appliance and I have to call back and cancel it. I will never use Advanced Appliance again in my whole entire life. It would be awesome if American Home Shield would let me talk to a live person and say "Okay, these are the three people you can choose from, who do you want?" But they don’t. That is a problem, but I've learned to live with it. It would be perfect if they could change that though.

I had no problems with the contractor from AHS who came a year ago. The cost of fixing it was not worth repairing it. AHS gave me the option of fixing it, an adjustment or buying a new one. They weren't involved in installing the replacement. I took care of that. Some of the repairs AHS did for me were very good. One, in particular, took quite a while to get parts and get the repairman back out here. Nevertheless, it has been a fairly good experience with AHS.

Our heater stopped working and I called American Home Shield that night. They put in a work order request and the contractor came out the next morning. They were out on time but they did have to come back to fix the minor issue. Other than that, everything was good. I haven't had any issues since the repair.

We've had claims with American Home Shield and they've been fine in the past, but there was one incident that was tough on my family. I had two recent concerns about my AC upstairs. On the first one, the compressor went out. When they went to get the part they said it wasn't what they had so we had to wait for a minimum of two and a half months. They also told me the other option was to buy a new AC unit. I didn't have three grand to drop on it so we just had to wait and had my kids sleep downstairs a lot on cots. When the part came I thought they would be able to compensate for that time we were out of AC, but they said they can't because they're just a warranty company. But the last one they handled very well. I like Gino, the guy that came out. He assessed the problem and was able to fix it right away. It worked out well and the unit has been fine since both repairs.

I had a leak in the pipe for which I filed a claim with AHS. There were no problems in submitting the claim, as well as with the worker that came. Everything's fine now after the repair.

I had a toilet that wouldn't flush, so I submitted a claim online to American Home Shield, and it was easy. The contractors they sent were quick, they did a good job, and it's been a good experience.

Sometimes, I have problems with AHS. We live in a rural area and they send out probably the cheapest vendor. One vendor had to come out four times to replace an air conditioner but it did get replaced. It happened a year later again with the new air conditioner and they claimed the timing was not set the first time. It's fine now, though, and there were no problems since they sent a third vendor out. Other than that, their customer service has been fine.

It's been very good with American Home Shield. They've been very cooperative and very helpful in getting things done for me. I've used them for three times now. I'd recommend them.

We had a plumbing fixture replaced. And American Home Shield did a good job. But the plumber that came out dragged it on for about a week. Nevertheless, I've always had good luck with AHS.

Back in December we had extreme cold spell and my heater stopped working. Unfortunately, PG&E could not get out. So, I then called Home Shield and they were backed up but they did their best to get someone out within a week. And they apologized profusely for taking so long. But everybody was calling because everybody was having heater problems. Submitting a claim to them was easy. The four times I've used them, they've been fantastic. When I had to replace some flooring in the back bedroom due to a leak from a bathroom pipe, I called them and their claims rep was great. They sent somebody out right away, submitted the claim and it was paid very quickly. They've been wonderful and I've been very happy with their service.

It wasn’t that long ago that we had a claim with American Home Shield. It was the air conditioner. It’s not a problem to file a claim. That’s always easy to do. I did it online. The tech that came was a young man who was very nice. We liked him. He was professional and neat. That’s not always the case with people that AHS sends out, though. We've had some that we don’t want back in the house. The work done is usually great. The only problem is that AHS doesn't always want to replace items with the exact ones, but we always work something out. When we had our water heater replaced, we really wanted a Rheem or whatever it was that we had before. We could have gotten it by paying the difference. We got a generic water heater instead.

I had an issue with my water heater thermostat. I filed a claim with American Home Shield and it was easy. When the contractor came out, he realized he needed a part and had to order it. It took a few days but my water heater thermostat has been working normally after the repair. I got what I paid for.

I like my experience with AHS, except when something happens on the weekend where I have to wait three days to have it fixed. My recent claim needed an electrician. I don't know what happened when the first guy went out but I had to call another electrician because the electricity went out again. But overall, I like having my Home Shield because it has helped me a lot.

American Home Shield send in an agent. Charged the usual $100 fee to diagnose the problem and gave an estimate of 10 days for repair. At the end of 12 days since no response was noted, called the contractor assigned who told me that they are waiting for parts to be delivered by American Home Shield. Called American Home Shield again and I am told that they received no information from contractor to order parts! Called the contractor back who states that the order was send!!! It looks like I am getting no response and no one is taking responsibility. Plan to discontinue the contract if it is not repaired in the next 10 days as promised AGAIN!!

If you are considering American Home Shield for a warranty, move on. We are approaching 3 weeks waiting on our AC unit to be repaired. It took AHS 9 days from the initial technician's visit to order the parts and we're told the parts could take 10-14 days to arrive. We are on day 10 waiting for the parts and there is no tracking to tell us where they are. Customer service, even managers, will not lift a finger to help expedite, track or do anything to help. Their answers are all the same and don't care at all.

My dishwasher broke and it turns out it was some sort of thermal fuse. It was very easy filing the claim with American Home Shield. I can do it by phone or online. Most of the time I call them. I’m in my 60s. I like to talk to people and not machines. Afterwards, American Home Shield contacts me immediately. They’re great about that. This time, they got Sears to come out. They assessed and fixed the dishwasher. However, within 10 days of the part being replaced, the same part goes out again. I had to wait seven or eight days in between the breakage for AHS to get someone to come out. My wife was not very happy at all about this.

I've been with American Home Shield for about a year now. I just bought this property and decided to get a warranty in case I needed it. I haven't had to use them yet but would recommend them.

Several appliances went out at about the same time. AHS sent a qualified technician over who was very professional, was able to show me what had happened and how to troubleshoot in the future. He did an excellent job in repairing the refrigerator and dishwasher. The washing machine was deemed un-repairable so they gave me a fair credit on what the value was worth so I could replace it. The AHS reps were helpful. They tried to charge me a $75 call four times because there were four different items that went out almost all at once but when I complained about that, they fixed it and put it all under one call which I was very appreciative of. My policy is up for renewal and we do plan on renewing. My only issue with it is that the renewal price is substantially higher than it needs to be given the age of the home and the appliances, but overall, AHS has been very good.

We have two Viking Appliances covered under an AHS Warranty. They broke last August (2015) and they are still not repaired as of April 2016. AHS has sent contractors out ~10 times with no success. They keep trying to fix them due to the replacement cost. After 8 months of working with AHS, today I was told they are still reviewing what to do the two appliances. I have ~ 20 calls into AHS on this issue with no solutions. Same story every time, "we will talk to the contractor" or "we will get back with you in a few days". Horrible experience. The company uses a delay, deny, delay tactic and will do anything it can to get out of paying a claim.

American Home Shield sent out an HVAC Outfit to check my AC system, which is a covered system in my plan. The technician found the system to be near empty and said it would need to be charged to check for a leak. They wanted $1020.00 for the freon gas (12 lbs). YES, that's ONE THOUSAND TWENTY, for just the gas, which American Home Shield would pay only $120.00 of this fee. That's $85.00 per pound, a total rip off. I'm involved with the industry, myself, and offered my own freon; the same r22 they were going to use. They said they couldn't use mine!!!

The contractors AHS sent to fix my furnace were really good, nice and professional. They fixed my furnace and it’s pretty brief. They asked where it was, went upstairs, fixed it, told me what the problem was, and then went.

We had two claims with American Home Shield for our hot water heater. I did the automated thing. I called it in and it put it on the machine. They called back later and set it up with a plumber. They took care of it. I have talked to their reps before, though, and they were always courteous and seem to get things done right away. For these claims, the plumber was very good. He took care of the problems and was gone before we knew it. For the leak in the water heater, they replaced the valve. For the surge tank, they replaced it. They were very courteous, quick and they did everything completely. They did a good job. Everything was done on time and I didn't have to wait for anything. Everything is working fine.

I've had a hose bib dripping since January. AHS sent a trade company out to repair it. They've been to my home 4 times. The hose bib is still leaking. I've had to be at home from work 4 times. Lost wages. My water bill is twice what it should be. I've called AHS numerous times. I've talked with customer support staff and been put on hold for 20 minutes at a time. At that point I'm put back into the automated system. I've asked for a different company to come and repair the leak. I've been told that would require yet another service fee of $75 from me.

I called AHS and put a claim for my dishwasher. Their reps have been fantastic. They wrote everything down and contacted the company which got back with me within a couple of days. The two young technicians who came out were extremely knowledgeable in what they were doing. They pulled out the old appliance and put a new one in. They replaced some old tubing and did more improvements. I liked that they simply didn’t throw something in and use old stuff after they knew that was going to break apart.

I had a good experience with Home Shield. I had them come out for the pool recently, and it has been easy and quick to submit the claim with them. My interaction with their rep over the phone was succinct. The contractor they sent was helpful, and I had a quick and easy interaction with him. AHS is always dependable, and they had good contractors to come out.

I have had my home warranty with AHS for 13-14 years. Over the course of these years the coverage was exactly what you read in the fine print, only repairs. Does not matter the cost of the repairs may be $50 less than getting a new appliance they are always going to repair it. The current complaint is our AC, while it works fine, every year we pay to have someone come out to service the unit, and every year they find something wrong with it. The unit is about 28 years old and just won't give up. So they will piece it together to keep it going rather than put a more efficient unit on the house. It pains me that with the cost I have paid AHS I could have paid for a new unit by now. But as soon as I cancel or do not renew that AC will then die.

I had a problem with the air conditioning, so I filed a claim with American Home Shield. I went online to submit it, and it was very easy. The contractors came 24 hours later and they fixed the problem. My air conditioning has been very good since then.

We only had to use American Home Shield once last year and the experience was very well for us. I had an issue with an air conditioning unit at a home that I lease. I called them about it and they sent out one of their representatives that they have for taking care of the claims. They fixed the issue and all was taken care of in due course. American Home Shield is very beneficial to myself and to the tenant.

I have multiple properties that AHS covers for me and as far as I'm concerned, I haven't had a problem with them. The process for submitting claims was fine. They got a lot of call volume, so I was on hold for a while. But other than that, once I get somebody on the line, they do get something done. Their rep was very nice, courteous, and knowledgeable. The contractor who came out recently haven't come back yet to complete the problem but they told me one time that they’ll call me back and tell me they're going to try to get out today, maybe tomorrow to do the work. But they haven't done anything yet.

I had another home warranty company before and didn't like them because I put in a couple of claims that they disapproved, saying the units that were failing were too old, so they wouldn't replace them. So I contacted a couple of people that I know and they gave me a couple of references to people who have AHS. I contacted these people and they said they're more than happy with AHS. They had no turn-downs and AHS never said anything about the appliances being too old. That's why I went with AHS. I would recommend them.

One of our two houses has American Home Shield. We've submitted two claims to them and both times, we had results the next day. There were no questions and they did a wonderful job. They came out and recharged the air conditioner. We also had a dishwasher repaired. Everything was good and I was happy with them. Both contractors that were sent to our home were professional and did a good job. Since the repair, they've been working great and I would recommend them.

After paying American Home Shield for 17 years they denied our claim of fixing or replacing our AC unit. They are a scam and I am going to let people know.

About a year ago, my air conditioning died so I submitted a claim with American Home Shield. After six or seven service calls and three weeks without me having air conditioning, they replaced it. They didn’t want to pay for it initially and as a consumer, I had to be persistent. They messed around so much and eventually, it ended up costing them more money than it should have. Nevertheless, having American Home Shield gives me peace of mind.

Back in Jan. 2016, I contacted American Home Shield because we had water pouring down in my son's closet from our upstairs bathroom. The representative was pleasant and advised - they would send someone out ASAP! Three days later a plumber from Discount Contractors came to our home. He cut a huge hole in the ceiling, climbed up into the ceiling and said "You have a pipe missing from your tub" (how is that even possible?). The plumber called AHS and they denied our claim but wanted their $125 deductible. The plumber then goes to his car to call Discount Contractors and get some tools and then tells us in order to repair the leak it would cost $550+. We call AHS back and they said there is nothing they can do for us. So we pay the man, then he says he can't fix the big hole in our ceiling, AHS will do that!!! Then 2-3 weeks later after calling 3 times, AHS sends a guy to patch and I do mean patch the ceiling.

We've had AHS for 20 years now and have had no problem submitting claims. My husband talks to their reps all the time, and he seems to get along pretty well with all of them. We've always had good luck with every contractor that they send. They always do a good job, that's why we have recommended AHS to friends.

This is the third home we’ve had American Home Shield, and we’ve been satisfied. We call in to submit a claim and they say that they would send it to a service representative. And they'd call in and would fix within three to five days. Sometimes they need parts so it takes a little longer, but overall it’s been satisfactory. Our most recent claim was for the air conditioning and they sent people out to fix it. Their reps are professional and some of the contractors had been professional but one or two haven’t, so we'd request another one and AHS would do our request. Everything’s working since the last repair or we’d be calling.

I’ve been with American Home Shield for years and I’ve never seen a better company than them. They're fabulous and I love them. They’re on time, courteous, and did great jobs. I recently had them repair a kitchen fan and submitting the claim for it was not difficult at all. They fixed the issue which was a bad wiring.

I submitted a claim to AHS for my water heater and it was a bit challenging. I tried to call and the lines were busy for a couple of hours. I couldn't get through so I went to their online process, then the online wasn't very easy to navigate. I ended up calling again and I finally got through to them via phone. Our water heater kept breaking down and I kept insisting to American Home Shield, that the water heater needs a replacement because it's over 10 years old. When I got a hold of someone in the department, the person who answered the phone said that I need to move it up to a supervisor. And when I talked to a supervisor, I explained I have four children, had no hot water for two weeks and needed to get somebody out immediately. The subcontractor at that time had told me it was going to be another week so I told AHS to do something to expedite the process but they would not. They said it's up to the subcontractor.

My washer went out. I tried to submit the claim online myself and it wouldn't go through, so I had to chat with a claims representative, Michelle. She took care of it fast and she's really good. The contractors have always been good. After the repair, everything seems to be holding up fine.

I recently had American Home Shield come in and replace nine smoke detectors throughout the house. Calling in the claim was a very simple and pleasurable experience. It was really easy to get through the system. Also, the contractors arrived on time, called to make appointments real quick, and were on time with their follow-ups as well. The repairs are good so far and they did a great job.