American Home Shield Reviews

I had a burst pipe on my kids' wall and the service wasn't the greatest. I was told to schedule an AM or PM appointment and I said PM, and when I was about 5 miles outside of work about 30 minutes before 9:00, the contractor called and said they were on their way. So, I had to waste a whole day at work. I got home and the kid rolled up, and I showed him where the leak was. After he got authorization from American Home Shield, he cut into the drywall and found the leak. He turned off the water and had to get more authorization for something else. But he got everything done and was in and out in about three hours. I'm just waiting on the drywall repair because it had to stay open for 7 to 10 days. It's been a positive experience with AHS. People should get it. It was worth the time and money.

You call in a problem to American Home Shield and they get back to you right away. Everybody they’ve sent has been very competent and professional. I had a very good experience with the contractor for the refrigerator when it wasn't cooling. You hope that with AHS, you at least get your premium as repairs occur.

Getting hold of American Home Shield was not that difficult and I'm very happy about that. The rep told us the contractor that was assigned and the tech called to schedule. He was good with keeping the place clean. He put a blanket before he took out the microwave and said if he couldn’t fix it, he would have to order a part. Then he put everything in place and left. The tech replaced a part and after that, the microwave was still acting up. Out of 100 times that I tried, it worked two times. The rest of the time, it was a similar problem as the last time. There was power but the microwave didn’t start. We had an earlier claim with American Home Shield, wherein if I call them, the vendors typically ask us to open a case again. So, I just directly called AHS and told them it happened again.

I called AHS initially because my stove wasn't working and my oven had issues. They sent a repairman out and he repaired my oven. He said the cooktop needed to be replaced and they sent a link with some different choices I had for a cooktop. I chose the cooktop, they delivered it, and they had somebody come out and install it. AHS did a good job and they did it in the time required.

We had a refrigerator that wasn't cooling and the tech showed up, fixed the problem and went on about his business. American Home Shield is worth the money if you're having issues. Everybody's gonna say it costs too much, but in reality, it's not that bad.

I had a problem with the other appliance people that AHS sent out to my house. They were horrible. The guy was rude. He walked out of the house. He was telling me something that he couldn't do. I said, "That's not what it says on the contract." And he just left. But American Home Shield made it right. They sent the best company ever. They were nice and very professional. I liked them. The last appliance people they sent were great and the air condition person they sent was great too. What I love about AHS is I feel covered as if my husband was here. I could just pick up the phone and call. I have a one-stop shop where I could just call and say, "This is not working." And I don't have to call around and find people.

AHS has helped me out a lot. They have good customer service and fast service. They get to you quickly. They always came out and fixed what I needed to be fixed. My hot water tank stopped the heating. The techs knew exactly what I was talking about. They changed four parts of my hot water tank, which was an electric tank, and they fixed it. It was back working again. They did it in 30 minutes. The techs were really clean. They cleaned up after themselves. They were good and very professional. When I told them what was happening, they knew exactly what to do. They went and got the parts, slapped them on and tested everything, and it was done. Everything is good so far. So far, the warranty covers well. As far as the small issues I've had, I haven't paid a dime. I just paid the fee that you have to pay for them to come out, and then no more money was exchanged.

I've had AHS for three years now. When submitting a claim, the online is much better than the phone calls. You try to call and talk to somebody. It's brutal. It’s very hard to speak to someone to get things done. But the online is good. You can go on there and do that. For the most part, the technicians have been good to come out here. They're hit or miss, though. Some are good. Some are not. But they come out and do a decent job of trying to do the best they can to fix it.

I had a claim for my washer. It wouldn't go through the cycle. The techs were good. They got a part and replaced the part. It's good now.

I've had AHS for three years now. I like that they come out quickly. And it's also cheaper if something breaks down. I would suggest others get it even though they went up $20. I didn't like that. But everything went great when the techs came out for my recent claim.

My experience with AHS has been good. I submitted a claim online and it was easy. The tech was fast, on time and professional.

My AC unit wasn't working. Going through the claim process of AHS was straightforward. You select the item that you want, and then you put in the comments of what you think is wrong with it and you submit it. I was given the business name and a contact number, and informed that they would call me. Within 24 hours, I received a phone call, a booking appointment with me whenever I was available. The contractor gave me more information I needed from there. The tech was very professional and straightforward. He asked where the unit was, wanted to inspect everything, found what he expected to be broken and said he'd be right back. He grabbed the parts that he needed and came back to my house. Had it fixed within a total of an hour of the service claim time.

I use the website of AHS all the time. I have two properties. One of the addresses is incorrect, and I couldn't get them to fix it. It's still under my mother's name who passed away. There are a lot of issues with the website. But the overall submitting a claim part is the easy part. But the rest of it and the maintenance of it are not very good. NW Sundance Services came out and worked on some plumbing. They were fantastic. It was on a Sunday. They called me within a couple of hours, which surprised me. Because usually, on Sunday, there's nobody there. They had called right away and they said, "We can come out tomorrow." I've also had them come out before on another property and it's the same thing. They're a wonderful company.

My dryer is making a sound, like a screeching noise. It was like metal hitting metal. I submitted a claim online with AHS. Their website was very user-friendly. I'm 76 years old, but I didn't have a problem with it. It was easy to get in contact with American Home Shield. I've never had a problem getting in contact and with them getting back in touch with me. The little lady I've got right now has been fabulous. Her name is Maria. The repairman called yesterday, came today and checked out my dryer. He said he was gonna order parts and he'd be back. But I never heard from him again.

AHS saves me money when I have to do repairs. I like their customer service and how fast the vendors come out when you have an issue. I submitted a claim online for a leak. The plumber called me right away. He came out and fixed the pipe, but he had to put a hole in my drywall. The plumber did a great job. The drywall person did not. I called American Home Shield this morning because I wasn't happy with the quality of the drywall repair. The rep told me to email American Home Shield claims with a picture of the work. I'm waiting for them to review it.

I love American Home Shield’s website. It's nice and easy. You just put your make and model and what's going on. And within 30 minutes, you got a call from the company to set up a schedule. Nathan, the last guy who was here, was fantastic. The last guy who did my fridge was great as well as the guy who did the dryer. The air conditioner sounded like a helicopter was landing on my house and the tech had to rebuild the motor. He was here nice and early at 7:00, Then, he left with the unit that he had to fix. He was back in the afternoon and put it up. It’s nice and cold now. I prefer to know that I don't have to come up with anything when something goes wrong. I live paycheck to paycheck and I'm a single mom. The monthly cost is easy to work with so I like it. I would absolutely recommend AHS. It's peace of mind and they're quick to respond.

There was something wrong with my downstairs air conditioning unit. I filed a claim over the phone and the customer service was really great and efficient. They broke everything down to me and what needed to be done. They gave me the number of the contractor and said I don't have to wait for the contractor to call me. Airmax, the contractor, did their thing and the receptionist was very quick. Their tech was on time and he sent me a link with his arrival time. He called me before he got here and he told me what to do. He explained what was going on and that the unit needed a cap. He kept me informed and when everything was fixed, he gave me the thumbs-up. He was excellent.

The first AC company that AHS sent didn't do the right job. The technician kept telling me my AC is good. My AC stopped working and I knew it wasn't working properly and the guy looked like he was doing a favor for me. I decided to not pay my affiliation with AHS. I don't wanna pay $70 a month when they send me a company who doesn't know what they're doing. And I don't have the choice to pick an AC company. We need to use the company they have on the system and the system sets up the appointment. When somebody called me about my payment not going through, I said I decided to cancel my membership. I told the rep I had a bad experience with the company who came to my house the first time I used them. They sent me another company who was here four or five days ago. As soon the guy opened my AC, he said I had a problem and he fix it. He's a professional. He ordered the motor and my AC is working perfect right now.

Submitting claims was very easy and AHS gave me the numbers and names of the contractors. They contacted me and it was real easy for them to set up the appointment. They came and they did their work just fine. The contractors were very friendly. They explained what was going on, what needed to be fixed, and why it needed to be fixed. They just weren't somebody who came in, silently did their work, and said goodbye. I was more impressed with the second service call for the electricity than I was with the first one, even though it was the same company. The second tech was very professional as far as explaining to me what he was doing. I was very impressed with the plumbing service too. The only complaint I have is AHS doesn't have roof coverage, unless you get the Elite plan. It's $799 per year for the Premium plan and if you get the Elite plan, it's almost $1,000 more. It's a big jump.

Most recently, I had some issues with my doorbell and it was a fairly quick turnaround time. I appreciate the timely response. 1 Call Contractors came out but they could not fix the entire issue because it is a smart device associated with it. They helped as much as they could and they fixed what they could. I would recommend AHS. It’s a great policy and a great service to have in times of need. The price has slightly increased, but that's with the economy.

The only thing that I thought was odd with American Home Shield is sometimes they would have people coming from further away. When I have a problem I wanna fix right away and they get somebody from further out than where I live, that could be a little bit of an issue. Also, for the hot water tank claim, the first tech who came out told me he didn't think American Home Shield would cover it because I don't have a pressure regulator and they're funny about that. I asked for a second opinion and I had to pay another $100, which I was not happy with. Another guy came and it was the same thing and they denied my claim. That was a little bit upsetting. I had to pay to have a pressure regulator and I had to pay to put the new hot water tank in. That cost me well over $1,000. I thought that was kind of a cop-out.

A plumber got out to us the next day and had our water heater replaced that afternoon. So, all in all, that was a good experience. Brian, the tech, was professional. His assistant seemed to know what he was doing as well. It was a smooth transaction and a great job all around. For the most part, it's been a pleasant experience with American Home Shield. I like not having to worry when things like the water heater goes out. Otherwise, that'd be a minimum of $1,000 out of pocket. I would like to get a notice when our monthly payment's gonna go up, though. That'd be nice. Our monthly payment just went up without any notice by about 15 bucks. Other than that, we have no complaints.

We've had a good experience with AHS. I had a claim for my dryer. I had a water leak. I had somebody come out to repair it. A day or two later, I got a message saying they were gonna replace it. And it was replaced. About another four days, I had a new dryer. I just started having my appliances covered, and I'm not physically able to work on stuff anymore. So having the ability to at least not have huge out-of-pocket expenses, is nice. However, I had some trouble finding my customer service number when I needed to contact them about something, but not related to the last claim I had. I had a question and I couldn't find who to contact if they were covered. But I finally got the information.

I love having AHS because you never know what's gonna happen or what's gonna break down. Also, when you call them, they send someone out right away. They do what they say they're gonna do and I never had a problem with them. My old refrigerator wouldn't seal. They didn't make the parts anymore. I called American Home Shield and they told me they would send someone to come out to take the refrigerator. When they came out, they checked it, and they let me know what was going on. They said they would call American Home Shield and let them know. The techs were very nice. I also didn't have any problem with American Home Shield for getting the money to get a new refrigerator.

I called AHS recently, and within a day, I had a contractor's information. I called the contractor, got an appointment set up for a few days later. They came, were here on time, they fixed the AC on that first visit, cooled off the house and got the humidity out. It was good. They were very friendly, professional and knowledgeable. AHS has saved me a lot of money so far. I've had problems with my washer, my dryer, my refrigerator, my ice maker, my oven, and they've come and fixed every single one, no questions asked.

I had a clogged kitchen sink. The Sundance company called me to schedule an appointment. It was timely. They had everything and they were able to take care of it on their first visit.

I'm covered with American Home Shield. I made a claim for a dryer and another for a leaky roof. They were excellent and took care of the job. The contractors were good and they knew what they were doing. Cost-wise, the home warranty took care of everything.

The claims process with American Home Shield was smooth when our dryer went out. I did everything online. I submitted the claim and they sent a person out who fixed the dryer the next day. American Home Shield worked on our air conditioner, which saved us a lot of money. Working with them has been fairly straightforward and they haven't had any surprises. They've covered everything we've asked them to. The price is a little high but I can understand it. Having this home warranty lowers the cost. It spreads that cost out over time for something to get fixed.

My AC was not cooling so I called American Homs Shield. They sent somebody out to take a look at my AC and answer all my questions. My experience was good but they have to order a whole new unit so I'm waiting. I'm happy about the replacement but it's taking too long to get the unit because it's been about three weeks. American Home Shield is telling me that the unit was ordered and it should be in sometime next week. All in all, American Home Shield is a good home insurance to have. The only thing is every time you call for a problem, you have to pay a $100 co-pay. That doesn't make sense to me. I don't mind paying the monthly fee but we shouldn't do a co-pay. Otherwise, everything else is good.

I did a claim with American Home Shield and they contracted that work out to Phil's Good. A technician by the name of Barry worked on my air conditing system, changed some parts, and got it going. A day and a half later, the air conditioner started not cooling so I called and they sent Barry back out in half a day. He found out what the situation was, changed a part, and got the air conditioner going. Barry was very cordial and knowledgeable about his work. He was very cognizant of coming in and out of the house from the yard. When he came out of the yard, he would put on the foot coverings coming into the house, just like a technician should do. My experience was really good and positive.

My dishwasher wasn't starting up. Submitting a claim was easy to manage. The contractor was professional and straight to the point. I feel satisfied. When he diagnosed the problem, he said I had a bad thermostat. He had to order a replacement and then he came back the following weekend. He took the old thermostat out and replaced it. AHS did a great job. I like the security of knowing that if anything breaks, I can get it fixed or replaced. The prices are fair and they are pretty quick with sending out the contractors for repairs.

Once you fill out form about broken appliance or whatever, it takes about 2 days or more, if it's on a weekend for someone to call you back, then it may take another 3-7 days for them to come out and attempt to repair, or if it needs to be replaced another 2 weeks.

I had a leak in the refrigerator and American Home Shield assigned a vendor within 24 hours. Then they came out and got the problem resolved. The tech was personal and professional. He cleaned up after himself. It was a positive experience. American Home Shield's website is pretty user-friendly. Speaking with the reps on the phone has been favorable as well.

I sent in a claim for the AC. I would reboot the AC unit on the outside and then it would come on. The tech came out and he replaced the part and the unit worked for a month. Then they called him back up and he said it was another little thing that was getting stuck. So now we're good. Prior to this, I had four other air conditioning people come out. One said it needed a compressor. The other one said I needed a new unit. But this last guy said he knew what it was and fixed it. American Home Shield's customer service was pretty good. I paid the $75 the first time but I didn't pay the second time since it was within 30 days. I recommend AHS but the problem is that when you have people that come out, if you don't know somebody that's honest that works for them, that's scary. Just like when they sent three other guys and they didn't know anything else going on.

I had a leak that I didn't know where it was coming from. Pronto came out and the tech said it probably was the drain in my bathroom shower, but also, there was some water leaking from the turn handles. So, he said because it was leaking there and it was such a small leak, it could be that it was also leaking on the back side of it, like on the other side of the shower. So, he replaced those and the water stopped leaking. We assumed that was what it was because there wasn't a leak. But at the time my husband went in to take a shower, a leak came back again. So, it actually was the drain that is in the bottom of the shower where the water went down. The tech came out yesterday. So, I'm kind of in limbo waiting on American Home Shield to see what's going to be covered. But Pronto was very good and thorough.

The salespeople didn't really explain what was covered and what was not on my plan. When my AC broke, I ended up paying so much out of pocket and American Home Shield only sent me a certain amount of tax reimbursement. I paid a service charge to send someone out twice for no reason. I thought the home warranty would save me but I ended up spending more. There are high charges to get someone out. There are all these coverages that are not covered or all these things that might need repairs that are not covered. I wasn't expecting that.

American Home Shield's price is pretty good. I have a good experience with them. I recommend it.

I submitted my initial request around 14th July. Then American Home Shield submitted a request for a second opinion around two weeks later. Somewhere in the process, American Home Shield lost the second opinion's estimate, and it took almost a month. They didn't get updates from American Home Shield until Nowell, the primary company that did my work, told me, "Hey, you need to call them and ask them what's going on." At the time, I was scheduled to deploy.

I gotta look at some of the new things American Home Shield changed. The only thing is they don't have an actual app that you can go on and go through your own policy. They would send me emails of my contract. But for the most part, they did me right. Every time I've called them, they sent people out in a timely manner.

I sent in a claim through the app and then American Home Shield told me the company that was coming and that they would be contacting me to schedule an appointment. On the day of the service, the company sent me a text saying when they were headed out and a picture of the person that was coming. When the tech came in, he fixed what was wrong and gave me some pointers on what I needed to do to maintain. He was really friendly. He'd been to my house before with another project, and he was great both times. American Home Shield is nice to have. The convenience of getting someone out to fix the problem is its biggest benefit. I feel more at ease with knowing that I have some protection if things go bad. My only concern is that, sometimes, the contractors that they use take a little time to get to you, like with Plumb Genius. I put in the request on a Thursday and I didn't get them till Monday.

I had a crack in my toilet, and I put in a service request. American Home Shield sent somebody out the next day. They inspected it and then they came back the next day after they purchased the toilet. They replaced the whole toilet. The gentleman was fast, efficient and friendly. He was very professional. It was very, very convenient. American Home Shield is worth it. When I need it, it comes in handy. So I would recommend for somebody to put that extra $80 toward American Home Shield.

When I have a claim, I go online and then American Home Shield contacts a contractor. The contractor calls me and they do their thing. The service was great. When my furnace was not working properly, the contractor had to order the part. Two days later, they had the part, and then they came back and fixed it. When things go wrong, it's very expensive. So it's good to have a warranty.

I've had a good experience with American Home Shield lately but there have been some issues in the past. There was some plumbing issue where the plumber didn't actually fix the problem and they still ended up charging me. There was no resolution and I had to get the plumbing fixed myself. I almost canceled the home warranty service at that time. We had a recent claim where one of the faucet handles broke. The technician was pretty professional and got the job done pretty well. I was happy with the service. That was last month. The only thing with American Home Shield is the cost went up recently quite a bit.

I had a chandelier in the kitchen that would not turn off. I called American Home Shield to see if somebody could come out and look at it. There were two different contractors that came out. The first one didn't fix it at all. He looked at the switch and said the switch wasn't the problem and then he left. So, they sent another guy out and he was great. He was able to get it fixed. American Home Shield has been real easy to work with and convenient.

American Home Shield has been A+. Our most recent claim was for the dryer. The drum wasn't moving. I notified AHS over the phone. The agent said that someone was gonna come out the next day between 8:00 and 12:00, and they never showed up. I waited seven days. Then on Sunday, I called and said, "This is ridiculous. I waited seven days and no one came out." They sent Oak Valley the next day, and they were excellent.

American Home Shield does quick service, they have competitive price annually, and they have an app that's easy to use. The AC went out and it was a condenser. The contractor came out and replaced it, and it was quick. I called AHS the day before at 6:00 and the guy was at my house the next day at 2:00. It was covered. I just paid the fee to have the contractor come out.

It's a lot easier to submit claims on the phone versus doing it online. I go through many options online, while over the phone, my options are less. The contractors show up on time, and would be here to do the job that they were here to do. All the services that they provide are simple. My most recent claim was for a sink where the faucet part was leaking. My son's most recent service was for his water heater that was not working correctly. It flooded his floors and going through all of that was horrible. He actually researched the company that was coming out to do the plumbing work. Based off of the reviews that he read on the company that was coming out to do the work, it was very poor. He had to use them for the work that needed to be done.

American Home Shield's service over the years has not always been the best, but it does in a pinch. Recently, my dryer had a broken motor. The claims process was smooth. The problem I have with American Home Shield is their customer service stinks. It takes hours to get them on the phone. When I want to talk to a human being, I may be on hold for an hour-plus trying to get ahold of a human being. In the past, I've looked to cancel. You have to give them a call to cancel and it takes hours. The technicians have been good. I just really wish it was less automated and there are human beings. deal with.

My experience with American Home Shield has been not that good. When it comes to replacing things, they would prefer for you to keep spending $75 every month or every other month on the same appliances. They kept wanting me to keep fixing the dishwasher but it was broken. We bought it when we bought this house and it was eight years old. I wanted it replaced instead of paying $75 every two months, which adds up to a brand-new dishwasher. When you tell American Home Shield, "Well, can I go buy my own appliance and then you can reimburse me," it was a whole issue about that. They're like, "No, we have to send a technician out to fix it." We have done this three times already. I just said to forget it and I bought my dishwasher. It cost me $300.

I've had a few repair people come out for plumbing issues. The office let me know that the truck was on the way and the guys came in, fixed the issues and cleaned up their little mess. They were friendly. But I was expecting to pay the $100 copay and when I got my receipt, it said $125. I was not aware that American Home Shield had gone up $25. Every time I make calls, it’s always the virus. And that can't be three years later. It doesn’t matter what the scenario or who it is, but every time I ask why, not just American Home Shield, but other companies, that's what I get. People need to stop blaming it on the virus and quit raising prices.

I called to cancel American Home Shield but the reps were very kind. They dealt with my issue so I didn't cancel. When RB HVAC, the contractor, came out initially back in September, I had to wait for the part, which was standard. So, it was fine. They were timely.

Water was dripping on top of the sink and my bathtub was dripping as well and it was stopped up. American Home Shield told me the name of the company, Patriot Plumbing, and emailed me the information as well. I had to call the contractor twice and the second time, there was no communication. The service guy didn't give a follow-up on what needed to be done because I had to call AHS back out because the drip in my kitchen sink was not fixed. The second guy came and explained what he was doing and what needed to be done. And if that couldn't be done, then they needed to replace the faucet. But it was the cartridge that was the problem and he replaced both of them and it stopped automatically. I recommend AHS all the time. I like the accessibility to having someone come out and fix my appliances. The customer service is great and the monthly premium is not expensive.

My dishwasher stopped working and there was an issue with my gas stove and the range hood, and all of them were very promptly fixed and resolved. The vendor’s response time exceeded my expectation and the only issue I have would be the parts. The technician ordered a panel for the range hood and it’s not here yet. I called customer care to check if I could get the stove fixed at least and they were more than happy to oblige.

My garbage disposal had something stuck in it and the next day, the contractor came out and fixed it. The tech was professional. He put little booties on his feet so he wouldn't track in any dirt. He was very nice. I have never been sorry that I signed up with American Home Shield. Their contractors have all done what they're supposed to do and done it well.

There was no power in the family room and the turnaround time was quick. I called on a Friday and the repair people came out on Monday. It was a good experience with American Home Shield.

A few years ago, I told American Home Shield’s reps that my dishwasher was not cleaning. So much film built up on the glasses that it would have been embarrassing to serve in them. The plumber ran the dishwasher and it went through the cycle okay. It didn't dissolve the soap and it didn't clean. But he said it was fine. We ended up having to buy our own dishwasher because we got tired of everything coming out dirty. So I resent that. Other than that, the service has mostly been good though not as good as it used to be. We just had someone come out and check a couple of the commodes in our bathrooms and we are not totally happy with the results. My husband and my son had just replaced the insides, and the repair guy took one little hose out that they had put in, and it didn't flush as well after that. And then the handle in the half bath now sticks. You have to always make it go back up.

My garbage disposal wouldn't come on and I logged in to American Home Shield’s website to submit the claim. I also had a problem with my washing machine and refrigerator but it was a different category for the garbage disposal so I couldn't add it in. I had to pay a separate 125. It was a simple fix. The guy brought his little tool and I asked him what he did. He said the garbage disposal was clogged with food and he used a little wrench under the bottom of it. It is working now. But the washing machine wasn’t covered because mice bit the wire. These particular contractors are okay. I changed to American Home Shield because I had another company that was sending out contractors that weren't good. I was not very pleased with them. My claims weren't covered and I ended up having to get plumbing stuff and I had to do it on my own. I found out they just didn't know what they were doing.

The garbage disposal was not grinding. I called in the claim and it was very easy to contact AHS. Then, the contractor came and they changed the garbage disposal.

On the air conditioning unit claim, the contractor told me which pieces would be covered and which would not be covered and they said my bill would be like 3,000 bucks if they fix it. It sort of defeats the purpose of the home warranty. If it's gonna cost me 3,000 bucks, I'm gonna go find somebody who's actually recommended to me. It took a long time to get AHS to agree to do anything but eventually, I was able to negotiate some dollar amount. We also had a heater that was 100% on its last legs. It was not gonna last the winter. They gave us no money for the heater. They did not replace the air conditioner and the heater. It's a personal frustration with the warranty. On the other hand, AHS works great on things like refrigerators and washing machines that are simple repairs and the process is pretty quick. I can get somebody out within a few days. When something in my washing machine was clogged, they were able to knock that out within a few days.

The pipes had separated and I had a leak under my sink. I called early on Friday because I was trying to see if the plumbers could come out that day. They weren't able to come out that day, but the rep put me on for the next day, which was Saturday. And the rep said if anyone had canceled, she could have scheduled me for Friday. The guy who came out on Saturday was pleasant and informative. He engaged in light conversation and explained why the pipe came apart. It was a minimum task for him to put the pipes back together. He showed where it had separated and he put it back together. He was done in five minutes. He knew what he was doing and what needed to be done. I live in a duplex and my son lives next door. It was on his sink and I haven't heard anything. So, I'm assuming all is going well. If it wasn't, he would have let me know.

I call American Home Shield to submit claims and they need some people who speak English. You can't understand them half the time. You have to talk to customer service and tell them what's going on. Then, they send somebody out and take a deductible. Sometimes, they connect you with a contractor the same day or the next day but sometimes, it takes a while and you have to call back a few times.

AHS is very helpful and my most recent claim went well. Someone came by today to discuss my roof and they repaired it.

American Home Shield (AHS) sent this terrible appliance company to fix my dryer. Prior to the technician's visit, the dryer was working perfectly and a few of the pre-set buttons simply needed to be updated. After the technician's departure, any clothes put into the dryer did not get dry. In addition, all the pre-set functions on the dryer were screwed up e.g. the delicate cycle that typically runs for 42 minutes now runs for 25 minutes!! After repeatedly trying to dry the same clothes for 3 hours - and wasting the electricity to run it - I realized that the technician broke my dryer.

AHS has been excellent. We had a hot water heater that had a leak that was detected and everything was super easy in terms of submitting the claim online. We got a pretty quick response from a local contact and got an estimate quickly. We also had a broken microwave at the new condo and we had the same quick response from AHS. We had a vendor that was suggested by American Home Shield that we did not get good response from and they didn't contact us. So, I reached back out and they were very quick to find us a new one. They submitted a new option then the techs came right out and got things fixed. AHS covered us nicely and the warranty was worth the expense. So I was very happy and I would recommend it.

A ceiling fan went out in my living room, and it was quick to do the claim online with AHS. I'm no computer guru but I figured it out with ease to get everything done. American Home Shield was also amazing with responding quickly and getting the service people to come out in a timely manner. When my other ceiling fan had an issue, I also made a claim with AHS and I would recommend them based off of my experiences.

I had a plugged drain and a couple of days later, the ice maker in the freezer was out of whack. AHS got somebody out in a very decent amount of time and I had no problem whatsoever with the contractors. The plumbing was resolved, then they had to order a part for the freezer. It's been over a week now and I don't know when it'll be in. When the tech left, he told me it'll be about a week or so. Then, they just sent me a text a couple of days ago saying that they just ordered the part and I didn't call to question anything but the repair person told me when he was here that he ordered the part while he was here. Other than that, I paid nothing out of pocket, no, other than the deductible. Also, everything's been good with AHS. Their reps were very efficient and thorough in their job. The service costs too much monthly, but outside of that, it's a benefit. Instead of me having to call different types of repair people, AHS does that and that's a great help to me.

We needed a service on the air conditioner when it was freezing up and AHS sent people out right away. They fixed everything on it and got it running again. We also had a claim for the garbage disposal that was making loud noises, then it just stopped. So we unplugged it. All in all, AHS does what they're supposed to do. You call them and they usually have the service available because it seemed that as soon as the service people got ahold of the claims, they automatically came out.

AHS sent a technician from Whirlpool to service my microwave oven and they tried to repair it, but it couldn't be repaired, so the next step was the appliance's replacement. I got a nice microwave which is about the same thing and is compatible to what I had. I always call AHS whenever I have a claim and they're pretty good. As soon as you call them, they get the information and right then, they'll put in the work order and let you know who will be calling you to come out or to fix the repair. I have never had any immediate issues with them nor have I had an issue with the people that they assign me to. The default at some of the companies, they, for some reason, lack staff.

I had a heating issue with my furnace that wasn't blowing hot air into my vents. They were able to address that. I also had a power outage due to a lightning strike close to my house which caused my one garage door to burn out. They came and they were able to replace it. I like the fact that you pay the one-time fee, and then, if they're able to fix it, great, and if they're not, they replace it at no additional cost. In most cases, if you contact a repairman outside of American Home Shield, you have to pay for time and labor, which can add up to be a lot more expensive than the one-time fee that you're paying for American Home Shield. And that's not including if you have to replace whatever it is that needs to be fixed.

My dryer was squeaking and the door wouldn't stay shut. I called American Home Shield and it was very easy to get in touch with them. The rep I got was awesome then I was told who was the contractor and that they would be contacting me. The contractor had great communication and since the service from the tech who came out, everything has been functioning perfectly. I like that whenever I have a claim, AHS is on it, they're efficient, and things get done.

So far, our experience with AHS has been good. Pool and Spa World came out recently and they replaced a filter.

AHS has been beneficial for us over the course of the time that we've had it. It's gotten better. We were not happy for a while with the people that they were sending out to fix our air conditioner. And they refused to replace it until it got to the point where we were calling every single year. Eventually, they replaced it. Since that has happened, everything has been fine. Our air conditioning unit was leaking water recently. The tech that came out was in and out, very nice and professional.

I have American Home Shield on three properties and every experience has been good. Our policy is $125 a month which feels like a lot, but we know, at the end, that's more than sufficient than what we would pay if we had to call somebody to come out for parts and labor. I've put in 2 claims in the last six months. They were both plumbing. The first one was corroded pipes that had leaked into another bathroom from the upper bathroom. They had to totally remodel the piping. The second one was a leaky faucet in the shower. That was done last week. Unfortunately, it's still leaking so I have a call out to the plumber. I'm waiting for a callback to see if they'll come back out without having to go through American Home Shield.

For the most part, American Home Shield has been great. I live in a 1940's era home and we had a problem with one of our toilets. We thought it was a small problem but we ended up having to replace the toilet. When we first moved in, we had the entire home replumbed and we've been in the house for nine years. The previous owner also had American Home Shield. We kept going with it. Then we started to see some minor things going on. It turned out that everything that was done was band-aid. We had our gas stove and the refrigerator replaced. We recently had the dishwasher replaced too. Now, American Home Shield picked up the majority of the bill for the air conditioner. That could have cost us thousands of dollars. Whatever we are paying for monthly, that came out really well for us.

I have zero complaints about American Home Shield. I highly recommend them. They've been an excellent company thus far for over five years I've had them. When Climate Masters came out, they were polite. They did what they were supposed to do and explained to me what they did.

I'm satisfied with the service. I like the little one time service fee and everything else is taken care of. We haven't had a problem with them fixing anything. Recently, the pool pump started making a whining noise. I did the claim on a Friday, and someone was there that Monday. We were conversing back and forth over the weekend, and the repairman asked for pictures and any labels that were on it, so if he had to order a part, he would have it.

I'm happy with AHS. Recently, we had a toilet in one of our bathrooms that was running. A contractor came out and replaced the flapper. They had to order it so it took a little bit. But it was a special toilet. Other than that, we had a good experience with them. They responded quicker than what AHS said they could.

My refrigerator has a water dispenser and it stopped working. The first company that came out said that it was a plumbing issue. A plumber came out and worked on it that day. American Home Shield covers the house for a set fee. I pay $75 for having somebody come out and work on something. But sometimes they're slow in coming out.

My air conditioner went out last week. They had them dispatched within a couple hours, but the company itself couldn't come out for five days. Once they came out, it was fixed within 45 minutes. I'd rather pay $100 deductible than pay $5,000 out of my pocket if something needs to be replaced.

The garage door opener wasn't opening and closing properly. It was a broken spring. The person that came out looked at it and figured out what was wrong without me describing it. He was quite good and completed the repair that day. The turnaround time was rapid.

The garage door sounded squeaky, but it would still open and close. American Home Shield took a little long time but they communicated that they were looking for someone. When a repairman came, he got it going. There was another claim that I did which was something about the AC, but that was not taken care of. American Home Shield has to be more thorough on explaining the coverage. But I like that they have tips on do-it-yourself and checks.

A contractor came out, looked at the old washer, said it needed to be replaced, and they're supposed to be here tomorrow from 9:00 AM to 2:00 to install it. Everything's great.

The two times I've had to use American Home Shield, it's been fine. The first one was for my garbage disposal. This week, the AC in my house was leaking water. The repairman was timely. I just paid the deductible. I like not having to be out of hundreds or a couple thousand more for whatever it is that is messing up in the house.

American Home Shield is working out for me. I'm getting a lot of things fixed that I didn't know need fixing. I had a refrigerator and an icemaker that went out, some plumbing that had a leak in the washroom, and a dishwasher that stopped working. They came out, did the work, and got it done in a nice amount of time. On the water leak, I had to pay a little bit out of pocket which was $1,495.

I was pleased with the service. The company addressed me the same day and I was able to set up an appointment for them to check out the appliance in my home. They found out what it was with my dryer, that a piece was not secure on it, and they resolved it the same day. They kept me abreast of everything going on in the home while they were doing everything.

I called American Home Shield for the AC. I would turn the fan on, but the unit wasn't spinning. I knew exactly which vendor I wanted to use. I gave the rep the vendor ID, and the call was quick. NOVA-HVAC is fantastic. They will be my preferred vendor for any furnace or HVAC issue. I wish I would have known what the issue was 'cause I could have done it myself. But the repairman explained to me what the trigger was and what happened. He walked me through. He checked the unit outside to make sure it wasn't the unit. He went to the furnace, saw that there were some debris and explained to me why he was cleaning it. If there's debris in the tube, that can cause the unit not to spin.

I've been happy with American Home Shield. I also like the heating and air company, KSR Air. They're good. The first time, they changed the capacitor and put freon in. The air conditioner still wasn't working right two weeks later. They came back out. There was a leak, and they had to get permission to do an inspection. This last time, the air conditioning had a leak. American Home Shield followed through with the contractor to get them to come out. I was without air for over a week. I ended up buying a portable air conditioner which worked great and I'll use it anyway. We have a camper, and there may be a time we need it. But the prices went up again. Also, when my water heater went out, the company wanted to charge me to replace all these parts that really didn't need to be changed. They weren't old. They wanted an exorbitant amount for it. You could buy them cheaper at Lowe's, so I just bought my own.

American Home Shield never follows through. Considering the following up, paying $80 a month with this last incident and with the other second incident, it's too much for them not to be on it like they should. This last incident, I told them I had problems with my refrigerator. The temperature and the ice machine weren't working. The display light needed the bulb replaced too. The man they called to come and fix it did not wanna come out. I waited a long time for him to finally come. I had to keep calling American Home Shield to get on him for coming ‘cause I didn't hear anything from them.

I'm very pleased with American Home Shield. I got it because I don't wanna pay big bucks when an appliance breaks. Recently, I called for the oven that was locked. The next day, a service representative was out and resolved the issue in under an hour. I just paid the deductible.

I like the service. It helps when things go bad especially if they happen all at once. I like the fact that the contractors get here and get the job done. A contractor came out and did the thermostat. Not long after that, the outside air conditioner went out. Then my washer completely went out. They got it repaired though it took a little while to get the part. But I'm probably gonna have to cancel American Home Shield next year because it keeps going up every year and it's not gonna be worth it to me. I started out 50 something. It went up to 60 something, and it's up again to almost 80.

I used American Home Shield for a hot water tank issue. It didn't give hot water in my house. They were able to fix it. The tech fixed some things and I had hot water. Yesterday, it messed up. But today, it's fine. So, I'll give it a few more weeks to see what happens. But I like that I don't have to spend as much money on outside people coming in.

My air conditioning system leaked water in the basement. I called American Home Shield and let them know. Put it in for a request to have something done. They said a 10-minute wait time but they chimed right in. It was two minutes. They chimed in and answered all the questions, handled everything. They did good. Everyone I talked with was wonderful. And the contractor seemed friendly. But for them to come back and redo a job is another story. They said that the air conditioner was leaking, and they came in and supposed to unstop the pipe. But when they left, during the night, it started leaking again. I had to call American Home Shield and they did a recall on it to send them back out. But they had to make sure that they did not just come back without them coming to check it and make sure that they came. They sent another person out to see if they could do the job. The water is now drying up in the basement, so it might be working.

I have American Home Shield to help save if I have anything major happen with my appliances. I've had them before and again this past year. They are prompt in getting someone out there. So, I was very pleased with their services before and with the technicians that come to the house. I recently had GBR. My refrigerator died. GBR came out and replaced the condenser fan and the inverter. They did a great job. Everything seems to be running well.

I had to pay $1,298 to have my air condition fixed. American Home Shield never gave me any kind of deal. They take money out of my check every month. I didn't like that. And I’m on a disability check. That put me in a hole. They sent a contractor out here to fix the ac. But it took three weeks. I'm about to burn up in the house. And I told them I was a chemo patient. They sent out some good people. But once, the tech didn't know how to charge my compressor. So, I had to wait until Carlo came. He got it going for me right Saturday. He put a new compressor in.

We had a leak in a water line going to the refrigerator. We called American Home Shield, and the next day, the tech was here by three o'clock and was done by 4:50. He did a great job. We were very satisfied. We would recommend AHS. It’s comforting to have.

Something was jacked up in our plumbing. It was all connected to the dishwasher and every time we do laundry, it backs up into the sink. Advanced Home Services came out and their tech snaked it. He put a 50-foot snake in there and it blew it all out. It's perfect now.

American Home Shield covers a lot of the items that your regular homeowner's policy does not cover. The deductible is fair and reasonable, considering what the cost could be to have any type of irregularities repaired. I'm pretty satisfied with them. I had a claim where my laundry room flooded so they had to replace the linoleum and half of the sheetrock on the bedroom side of the wall in the laundry room side of the wall. They came in and they had some people come in to check for mold. It was a five-day process with the drying out and such but that went pretty smooth. We were satisfied with that. The claim I just had here was for my garage door opener. They sent a technician out and he knew what the problem was. They installed a new transmitter up on my garage door opener and it's been working fine ever since.

My experience has been pretty good when I submit claims and they've been very responsive. But with my last claim, it took them three weeks to get the motor for my LG washer. Other than that, I've been totally satisfied with all the folks that AHS has sent. The only thing with AHS is the rates keep going up. I started at $50 a month and right now, it's 76.80.

The website works for me. I did a service request for a water heater that was not heating the water, then I got the name and phone number of the repair person, and the approximate arrival, day, time and that he would call me on his way. The repair person not only fixed the thing but also educated me on how to keep my water heater working properly and the effects of things I might do to cause it to break down sooner. His education and his expertise about the product were great. With American Home Shield, I have the security of knowing that my problem will be taken care of promptly and with a minimal amount of money on my part.

The repair people were good to me, and everything went well. American Home Shield did their job and very efficiently too.

A couple of years ago when I had an air conditioning problem, it took forever for the techs to come out. But recently, when my garage door was working intermittently, the guy came out the very next day I called AHS, so there was no waiting period. He told me that it was the motor that was messed up. He said it was unfixable, so he replaced the motor with the railing, the chain driven thing, to pull the garage door open, and charged me $550 for that. He was there for a couple hours. I thought that if something couldn't be fixed, AHS would replace it. But when I asked the tech what was the American Home Shield coverage for, he said it was to get him to my house and to look at the stuff. Then, I had to pay for whatever repairs that it covered.

The drainpipe was clogged and the AC unit was leaking onto and up underneath my floor, damaging my floor. I put the claim in online with AHS, but I needed someone out there that day. So, I called them and they got it expedited then got somebody out there that day. It took the tech about five minutes to fix the problem and since then, I've had no issues. AHS and the contractor both did an excellent job. It was very professional and I was completely satisfied with the result. I paid one fee and it seemed fair. I would imagine getting someone expedited out here in one day would have cost more than what I ended up paying. It was the first time I had to use AHS since I had this insurance and it was handy. When I purchased it, the sales reps were very clear and the process was easy. I knew what was covered in terms of what I could expect and nothing was hidden.

My AC was not working, and I called American Home Shield, and they sent someone who fixed it. Submitting the claim was very easy. I received the name and the confirmation from the company. I received the confirmation from the technician. I was able to track where he was and when he would be at my house. The AC is working now. They did everything that I needed. They looked at the unit. In the first initial call stage, they inspected all the components to see if it was something that could be minor, and they got it going. Then they went to the second stage of diagnosis. They changed the capacitor and they still were running to call different problems again. They changed the thermostat, which in the middle of all that, was also bad. They took care of everything that needed to be taken care of.

American Home Shield had Petersen come out for the hot water heater that quit working. They replaced it. The turnaround time for my claim was really fast. It was that same day and then Petersen called me the same day, but then they said that American Home Shield has to order the hot water heater, and then that took a week and a half, so I was out hot water for a while.

Submitting a claim to American Home Shield is a lot easy. I prefer to do it over the phone this way I'm talking to somebody and they really understand what I'm trying to say. I'm able to say what's wrong with my house and they are able to get me scheduled for somebody to come check it out. I needed my refrigerator to be looked at. The sealing around the doorframe was starting to peel off, and inside of my fridge was leaking. So, they came out and put on a new seal. I had them come back out just to double-check because it was still leaking. Other than that, they were in contact with me, let me know what time they were coming out, and when they came out they, they took care of it. The fee for the guys to come out is a little bit too pricey, but it is what it is.

My bathtub was stopped up. I contacted American Home Shield by phone. When I do a service call, I prefer to speak to a live body. It's kind of hard every time I call because the customer service people's original language is not English. It's sometimes hard to understand what they're saying. So, it has to be repeated. As far as the timeline, it's usually within two days. I never not received the confirmation the next day except for this last time. I called back. They told me they were still waiting to get in touch with somebody to come here. I called a few days later, it was the same thing. I just stopped calling and started calling other people. I didn't cancel the call, but they ended up coming first prior to the other people that I called.

I had a plumbing claim to American Home Shield. My toilet had an inside leak, so the seal had to be replaced. The claims process was simple and easy. I pay 125 a month, but they charged me an extra 125 for my deductible. The tech was awesome and got the job done right the first time. They meant what they said. Overall, the technicians were very professional. They always call me before they come to my home. Having AHS is a huge relief for me. It's saving me thousands of dollars on house repairs.

I got a tenant in the house. They called and said the AC stopped cooling. So, I called American Home Shield, and they got All Tech to go out there and look at it. All Tech said that the tenant had something inside the air handler that they took out. They fixed it, and it was cooling again. Two days later, I got a call again from a tenant saying it was doing the same thing. I guess they didn’t fix it the first time. So, they had to come back out. As a matter of fact, they're supposed to be out around 12:00 to 2:00 today.

We had a plugged-up sink in the bathroom and the contractor took all of five minutes to fix it. So, it would have been nice to have had it done sooner. They're on rotating calls. I am also not happy about the increase in the price of American Home Shield and the cost for a call went from $75 to $100. It's a very good thing to have a home warranty, but I would shop around for price of home warranties.

I had pipes that were backing up. The plumbers came quickly and found the issue was external. They fixed it. They were very professional, friendly and knowledgeable. I had other questions about drainage, septic and my pipes. They answered all of them. I wish it was a little cheaper to have the techs come. When I had something happen back-to-back, the 125 two days in a row was rough. But other than that, the monthly fee is very reasonable.

My air conditioner was leaking Freon and Same Day Air, the contractor, told me to open up my windows and doors and go outside if I was feeling nauseous because of the Freon. So, I did that. They came out within two hours and told me that it was over $2,500 for the Freon because American Home Shield only covers $10 per gallon and I needed over 10 gallons. Same Day Air also told me that I need a new AC unit because it's rusted and leaking. But AHS will not pay to replace the air conditioning unit. They said they never do. They only would cover parts. So, I ended up buying a brand-new $13,000 AC unit because I'm not gonna keep buying parts if AHS is only gonna cover a $1,200 part and I have to pay almost three grand for the Freon. I had to put Freon in the AC a couple of years ago too. So, it's like it's just being masked.

My air conditioner had problems and American Home Shield assigned a contractor but another one showed up. I ended up having to pay him out of my pocket and AHS has to pay me back. In my recent claim with AHS, United Air Temp came out. The AC was blowing hot air and the tech said the heater was on. But a few days later, the AC wouldn’t come on. So, it's more than that. I contacted American Home Shield last night. The contractor called this morning and said they can't get out till tomorrow. I'm not happy right now. We'll see if this guy fixes it tomorrow and get my air back on. And I'm in Florida, so I want my air back on.

Updated on 10/12/2023: American Home Shield claims they responded to me regarding my review but they have not. I have received no calls, no emails, nothing! I have checked all my emails as well as spam and junk folders. Not only are they an unreliable company, they are liars! If I could give them a negative 10 Stars, I would.

American Home Shield's service is everything I expected. My latest claim was for my oven that went out. It just stopped working. They were gonna order a control, but it was out of stock. So, they gave me credit for a brand new one. I really appreciate the benefits that I get with having a home insurance and warranty.

I had a problem with my water heater. I opened the closet to put my vacuum away and it looked like rusty water was coming off the top and down the sides. It was starting to leak, but it didn't leak into the house and there was no damage. Still, we felt maybe there might be something wrong, so I called right away. It was very easy to request for service, and the repair people who came were nice. They were in and out and did what they had to do. They told me that I needed a new water heater and they did same-day service to replace it. I was very happy, and the new water heater is wonderful.

I've been very happy with American Home Shield. I just had my washing machine fixed. It was off balance, but no matter what I did, it was still doing it. The tech had to replace a lot of parts in it. It started leaking onto the motor and transmission, and he had to order the parts, then he came back and replaced them. I also had a dryer that quit heating, so we called American Home Shield. They sent a repair company to replace a fuse and they were good. When they left though, I went to use the dryer, and the clothes kept getting hotter and hotter, so I called them. The repairman told me, “I know what the problem is. I'll get the part and I'll come back.” It was a couple of days before he came back.

I have two policies with American Home Shield. I've had one for two years, and I just signed up for another property last month. The price went up this year, but that's just based off of everything in the world. They give options too. I can pay more when they come out, so instead of 100, I can pay 120. American Home Shield is easy to work with. I just go online and submit what I need done, then they get in contact with whoever works on that, like a plumber or electrician. They send them an appointment notice, and they call me and set up an appointment. They come out, then they tell the home warranty company what is wrong and they do an estimate to fix it. When my air condition handler wasn't blowing any air and cooling the property, I scheduled with them. Their website is easy to navigate, and the customer service has been fine. It's mostly online, and they've been very helpful.

We would have used AHS to get a new air conditioner but the company that was required to do the service had a suit with the Better Business Bureau and had all kinds of problems. It was called May Electric and we refused to work with them because the air conditioner issue was something that was ongoing and I needed somebody locally that could handle that. We called four times and asked AHS if we could get somebody locally but they said we had to use their provider. The reps tried to help me, but they were stuck with their guidelines. And unfortunately, we ended up paying nearly $10,000 out of pocket for that.

I've had good results from American Home Shield and for things that I've got from them, I received a very good price. They usually come in and look at the item when I call them, and I have no problem with them repairing or replacing. I’ve had the bathroom worked on as well as an oven replaced. Recently, my water heater was leaking. It took about a week for American Home Shield to get someone out here to look at it as it happened over the weekend, but the water heater is going to be replaced. They just had to order it.

I get a lot of emails and texts from American Home Shield, and that’s good because they're keeping up with me. They made me feel like an important customer. They're wonderful. I can understand them, and they explain everything to me. I'm still waiting for my air conditioner to get fixed, and they've been very helpful, but they're waiting for a report from the air conditioning company. They've come out three times, and they're waiting for a part. They've been really concerned for me, and so far, I'm satisfied.

If something breaks, we give American Home Shield a call and they send somebody out. But sometimes, we have some difficulties getting someone to come out. We've had to wait. I’m waiting for Prime Plumbing now and they have another half-hour to show up. They were here last week to fix the garbage disposal and they didn't put something back, so it's causing a leak. We have high-end appliances and a few years ago, AHS put a restriction on certain things up to a certain dollar amount. But I've just seen the increases go every year. I had gotten a request to change my plan and they were offering me my plan at a lower rate with one item taken off. When I called back to get it, they said it wasn't available any longer. This is what they do to a client who's been with them for over 20 some odd years.

My dishwasher is broken. It's too old and it needs replacement. When I called AHS, they answered, and then, immediately, they sent somebody to come and look at the dishwasher. But I'm waiting for them to replace my dishwasher, and they said 11th.

I call American Hoem Shield when I have a claim and they check it out. They make sure it's me by determining that the phone number I call from is the one associated with the claim and they ask me what the problem is. A lot of times, it's just automated and I tell them I'm having an issue with my refrigerator, garage door, freezer, washer, dryer, or whatever the case may be. They ask me what the trouble is and I tell them. They go through the process of collecting their $100 and set me up with a repair specialist to come and fix the problem. They either have selected contractors that they use or I could do my own, do the payment upfront, and they pay me back. I've always gone with the ones they've had associated with them and it's always been good.

American Home Shield is second to none. Customer service always works, and we're very pleased with it. They're very professional people, and they get everything set up for us. They get the agent to come out and do the work. Recently, there was a leakage under the bottom of the kitchen sink area, and Draingo came out the very next day, which was was an outstanding turnaround time. They fixed the issue and they were in and out of the house within 15 minutes.

I had a toilet that was leaking and it wasn't flushing correctly. Then, the other claim was for a faucet replacement. I submitted a claim online, put in a request for a service, and the company called me in the next couple of days. They came out and fixed each issue. The only time that it took longer than it should, it was because they had to go to Lowe's and get a toilet. But it was great. They vacuumed and cleaned everything up.

I'd recommend American Home Shield. I've always had good success with them. Recently, I had a garage door that stopped working. It wouldn't go up. I called the home warranty company and the rep was easy to work with.

We called AHS in July and initiated the claim for the pool heater that didn't turn on. The first company that they sent out was Upland Pool Supply and their techs felt that it was a sensor issue, so they switched the sensor out. But when I went to go turn on the heater, nothing was fixed. Another technician was sent out. He realized that the first technician made an error and that the issue had to do with something to ignite the heater. So, we needed to order that part and replace that. That was an expensive part but it was a part of the insurance. When he came out to install that, it turned out that that wasn't it either.

I love American Home Shield. They’ve been timely and professional. The few times that I submitted my claims on the phone and talked to a rep, the service was very good. I recently had a service for my air conditioning that wasn't cooling. The tech who came out was here for an hour at the most and he was very good. Then I had another claim in my bathroom with the toilet. The handle where you flush was not working properly. The techs replaced that and it was a flapper issue. They were also very good and I didn't have to pick up anything after they left.

American Home Shield has been very cost-effective as far as repairs and replacement. I’ve saved a substantial amount of money on repairs. I just pay the copay. If I went directly through the company, it would have cost me far more. I used them recently for my cook stove, and I had to have some parts replaced. When the parts came in, I received a text message for the day that the technician was coming out. It was on point. He came out and did the service.

I have been grateful that we had American Home Shield several times. We've had our ceiling fans repaired in almost every room. We've had repair for the refrigerator, washer and dryer. The dishwasher was our most recent service. It was replaced at no cost because it was too expensive to repair. The claims process for the most part has been breezy. Most of our plumbing issues has been done right away. We've also had some of our under-the-sink pipes leak and those have been repaired over the years.

The repairman cleaned the drain out for the refrigerator that was freezing up. The repair was done well. This one time that I've used American Home Shield, their efficiency was good. It wasn't a long wait. I'm satisfied with them.

I like American Home Shield. I'm glad that I chose them. They took care of everything I needed. I only pay less than $40 a month. When their contractors come out, the copay which is $120 is not bad. My ice maker, washing machine and refrigerator were fixed through them. With the washing machine and the refrigerator, they needed reseals. I ordered the part later in the week after I had already told them to look at the washing machine and the refrigerator. I forgot to mention the icemaker, and that was being delayed. Within the week of them coming, I reached out to American Home Shield and told them I need the icemaker looked at. That became a process but I blame myself on that.

I'm not the happiest with American Home Shield. We have a leak that's coming from the city pipe that's going into my house and they're saying that it isn't covered under my policy. I have the highest policy that they offer. What's the point of having a home warranty if they cover leaks, but it has to be inside the house? But they cover a lot of things inside the home. It's a lifesaver for the times I don't have the money to do it. I've had a couple of other repairs and their contractors came out within a timely manner to get it done. American Home Shield covered them.

I love American Home Shield. They're on the spot. They are one of the best things that ever happened. You call them, they send the claim to the right people who come out and fix the problem. They guarantee it. It's worth every penny I pay for it. Service Pro was great. They found where the leaks were, repaired it, took pictures of it and showed it to me.

For my recent claims with AHS, my dishwasher needed a lower rack because of the previous installation, the wheels burned out. The icemaker needed to be fixed on my fridge, and the washing machine needed new rubber. They were all covered under one section, so the same company was able to repair the washing machine and the ice maker. The tech was professional and on time. He got everything done quickly. It's all working now. My dishwasher was still covered under warranty, so I just reached out directly to GE to get that part installed.

I had a garage door problem and American Home Shield never covered it. This particular piece was under warranty, so it was up to the garage door company to supply us with it. We could have done it that way but we would have had to wait quite a long time. My husband said, "We need the garage door to be functioning, so we'll just pay the man who showed up."

When I sent in a claim for my refrigerator, I had to wait a month or so for the compressor. It was a long time, and I had food spoiled. Thank God I had an older refrigerator in my garage. But the tech that came out was a very nice guy. When he came to put the compressor in, my refrigerator didn't start cooling. It needed the coolant stuff to go in there, and he had to come back and finish that. But once he did that, we've been good. It just took a while and I did not like that.

I've had all positive experiences with American Home Shield. Submitting a claim would be through a phone call, and they set up the vendor that would come and do the work. They would call me back in a timely manner, usually within the day of me putting in the initial request. I just had a contractor out to my place less than a week ago. I had some drain problems in one of my sinks, they took care of it right away, and it was a good experience. They had to go under the sink, and I have stuff stored under there. They took it out and did what they had to do, and they put it back. That was good, and very personal.

I've had American Home Shield for years and I have not had a problem with them. Most recently, my AC wasn't working correctly so I did a request online. I did it at night time and the contractor, Smith & Company HVAC, came out in two days. They fixed the part that they found broken but the unit still wasn't working. When I called the company back, they gave me a follow-up for the next morning and they fixed it.

My experience with American Home Shield has been terrible. Every time I call them, it's a problem. Somebody they sent for the hot water tank didn't wanna fix it. Now, the ice maker on my refrigerator doesn't make any ice. I've been waiting for three weeks for them to call me back. AHS sent me an email that they sent it to Whirlpool. But they never sent it so when I called Whirlpool, they didn't have anything. I called American Home Shield back and they apologized and sent me to another contractor. I paid 100 something dollars for a virtual and that was unacceptable. I gotta show the tech pictures of the freezer. When I wanna switch to somebody else, AHS told me I needed to pay another $100 but nobody had been out to fix my freezer. So AHS’ service sucks. I’m paying AHS $68.04 a month and that’s $1,200 a year. I'll save it myself and when I have a problem, just pay for it.

Worst company I have ever dealt with, other than a very similar “apparent scam” of a company… CarShield! American Home Shield (AHS) has left my husband and me without air in Arizona for MONTHS now during the worst of the SUMMER HEAT… And I have COPD and struggle to breathe even more in the heat. I have complained and pleaded, yet nothing works because they could care less! Their service providers are equally as bad with attitudes and lazy agendas. You’ll NEVER save enough to make it worth it!!! We waited 6 weeks for a new compressor for the AC and it finally came and the service guy took over 4 hours to install it...to discover the “new compressor” doesn’t work.

With the intervention from Consumer Affairs, AHS resolved this issue.

I expect to receive a full refund of my payments, as my entire journey with AHS was a nightmare. I had to complain, argue, or display my disappointment for somebody to hear me. In the meantime, I paid $39.99 monthly registration fee whether or not I had any service request, and $125 each time I requested a service. I believe AHS and most of its sub-contracts are in connivance. They come and make incorrect diagnoses to disqualify customers. I encountered unqualified agents who made incorrect diagnoses, and when I ordered a second opinion, the results were different. It happened with:

Less than a month ago, our upstairs sink was clogged, so we did a plumbing service request and the online portal was easy to go through. We got the name and phone number of the contractor. It was on a weekend so they called that following Monday to schedule the service. They were prompt and they fixed the problem. The plumber had to take out all the gunk that was caught in the pipe and everything was fine. I definitely recommend American Home Shield. With a home warranty, I don't have to worry about some ridiculous out-of-pocket expense when something breaks, like an appliance or some big necessity like our AC, fridge, or washer.

Recently, we were having a problem with our HVAC system specifically the cooler outside. It was a recurring problem and somebody had already been out through American Home Shield six months before to repair the same issue. This time, Accent Heating came and repaired it. It worked great. I always recommend American Home Shield to everybody. I tell people the coverage is really worth the monthly payment and the co-pay. The rate has gone up substantially in the past couple of years but it's well worth the money to know that somebody will come out and the service won't cost any more than what you expect it to cost. We've had between 20 and 30 instances over these years where we had to have somebody come out. A couple of those times, they replaced whatever was malfunctioning and they didn't give me any grief about that at all. Things just got done.

It was very easy to submit a claim. I just went online and said I needed somebody to come out and look at my AC. I got a phone number from American Home Shield, then I called JRT Mechanical and they called me right back. They were excellent. They were super nice people and they stayed in contact and let me know what was going on. The unit I had was 22 years old, and they couldn't find the right parts for it, so they had to order a whole new unit. The first unit that they got was the wrong one, so they had to send that one back and get a different one. I don't think JRT Mechanical was the one that was ordering the unit though. It was through Home Shield. Besides that, the service was excellent. The waiting time was not so much, but at least it wasn't in the middle of summer where it was 110 degrees, and right now, it's all working. Overall, American Home Shield has been a worthwhile investment.

American Home Shield has been reliable, responsive and they have shown up when they were supposed to. Recently, my ice maker wasn't working. The wrong part was ordered so the contractor came out three times. But from start to finish, the process was just three weeks. AHS is a little expensive but I have found it to be worth the money. The response time is quick and everyone who has come out has done a good job.

American Home Shield's system online is very user-friendly, but fixing the issue took a bit time. The vendor that they assigned said that a part for our air conditioner was not available at that time. They were saying, "Okay, it will be available next week, next week," so every time, I thought, "Okay, there's one more week, one more week." It took six weeks, but the technician was fine and American Home Shield was fair. They covered most of the things. There were some that were not covered due to parts, but all in all, it was a good experience.

My most recent claim to American Home Shield was for the washing machine and dryer. The washing machine wasn't working. So, the techs had to come in and change out the transmission. The dryer wasn't heating. They came in and changed the timer. I had no problems since I've been with American Home Shield. They've been good. They already got people from me.