American Home Shield Reviews

The thermostat in my furnace went out. I filed the claim with American Home Shield online, and shortly after, one of their sales representatives got with me via phone and sent me an email letting me know which person would take care of the issue. So, I ended up submitting the email they have back and forth between me and the company who came and fixed it. And the lady was very knowledgeable. I submitted the claim at night, and by the same night she called and emailed me, and they scheduled me an appointment within a day or two. They had a cancellation so they ended up squeezing me sooner.

I recently had an HVAC issue with my air conditioner. It was resolved quickly and painlessly. The claim was placed at night, and American Home Shield immediately put in a service call. Shortly thereafter, the gentleman called even though it was after 8 at night. He called and stated he would be here the next day between 10:00 and 12:00, but would try to make it closer to 12:00, and that he would contact me the next day when he was on his way, and he did. About 9:15, he said he was en route and should be here in about 45 minutes. It did take him longer to fix the issue and he explained why. But he was professional and timely. The issue was resolved. I didn't have to contact him or American Home Shield again to get a follow-up. So it was great. With American Home Shield, I only had to pay $100 out of pocket as opposed to $300 or more.

The pool filter was cracked and leaking. I submitted a claim and then I had to call American Home Shield because I never got a call. I had to call the service provider and I told them what the issue was. I also took pictures and there was some communication back and forth before they got here. They knew what they had to do, which was order the part. They got the part in, and they came and fixed it. It went well.

The refrigerator wasn't working and when the contractor came out, they had to order the part since they didn't have it on their truck. They told me to give them a call once the part was delivered. It came directly to me and they were there within two days to replace it. So that was pretty cool. The tech was good and polite. I've had this contractor for the fridge and the dryer. I set the appointments and they came on time.

The service has been excellent. We've had to do claims for our dryer, our washer, and our cooktop stove. The claims process was really smooth except for the stove. GE Appliances was trying to say it wasn't covered by American Home Shield. But American Home Shield was saying different. Finally, got it all straightened out and American Home Shield covered it. Overall, American Home Shield saves a lot of money.

My ice box had a leak. I submitted a service request through American Home Shield and the repairman came out and said that based on the age of my ice box, they could not find the parts. He went through American Home Shield to get the replacement parts. They were not able to get those. So they told me that they would reimburse me $1,095 for the replacement cost of the refrigerator. I submitted a receipt through their email address, but I'm still waiting to receive the reimbursement.

American Home Shield gets the job done fast, and the co-pay is not too expensive. I've only called in twice for a leaking faucet and a clogged sewer. It has been good. The contractor called me within 24 hours, told me when they were available, and were on time. They are knowledgeable and courteous.

Sometimes I call American Home Shield to file a claim. Sometimes, online. They're very helpful. It takes a day or two before the service gets fixed. AHS did the plumbing. The toilet was clogged. The other one was when they changed my water heater pipe. It got disconnected when people did my roof. I also had my HVAC system done a few weeks ago because it was not getting cold. The tech took 30 minutes because we had to wait for the ice to melt before we could refill the Freon. He did his job and was very friendly.

The refrigerator was starting to fail and it was shaking. I told AHS that we had a problem with the compressor. They assigned an electrician to look at the unit. He opened the back of the refrigerator and he agreed the compressor was failing. He said they'd order a new one and install it when it came in. I waited for three weeks but I never heard anything. AHS's claim process was pretty good. But the first person they assigned reported the problem was solved but never came back to solve it. So I called American Home Shield and said, "There's something wrong. They have never been here to fix it and they never sent the compressor in." AHS said they'd give me somebody new and that contractor was great.

Recently, I had water valves that wouldn't shut off and HM Plumbing came out. We were very pleased with them. We even called them on our own for another plumbing issue. AHS limits the cost of repairs. There are no surprises. But I filed for a free HVAC tune-up and I haven't heard a word from the company.

I noticed that my month-to-month rate went up. I don't wanna see that keep going up because it could be where a point where it is not beneficial. But if something was to happen, I can call American Home Shield. And if something bigger happens, same thing, which is the bigger worry always. The first few times were good. But for two of them, I had to battle AHS a bit to get something done. They said at first that they didn't think it was covered, but I pointed out that it seemed to be covered according to what they told me, and they covered it. Also, good people have come out.

Everybody should have American Home Shield. I'm getting up in my years. I can't bend down and do this and that. And if something goes wrong, AHS is very prompt with their service. They replaced a microwave for me that the handle was broken off the door. And they have sent a contractor and looked at the washing machine once prior. This is the third time and I'm very happy with it. It's worth the money.

American Home Shield makes things easy. We had a plumbing issue. I went online, booked it, and got the issue fixed within a few days. The tech said, "This is easy. I have all the product I need. I should be out of here very quickly." After it was done, he showed me what he did and confirmed that it was done to my satisfaction. He was quick, efficient, and courteous. Gone in 15 minutes. AHS gets the job done and is one of the better services I've had a chance to work with.

The garbage disposal wouldn't turn on and was just humming. I called AHS and I ended up getting people that did not speak English as a first language. I had to have them repeat multiple times and they switched me because the first ones didn't know what I was talking about or couldn't help me. Then, they finally gave me someone who was cognizant of the English language. They directed me to go online and submit the claim. I did and I then received a call back. I was given the name of the company and their phone number and I made an appointment with Draingo of Alabama.

It was easy to join American Home Shield. The guy that helped me to join was very attentive and professional. For my first service call, AHS was right on it. I submitted my claim online and they called me back immediately. They set up the appointment within a day or two and I expected it to be a week. But the contractor came out quicker than what I thought AHS would send someone. That was impressive. They got what I needed taken care of, and it was easy. Everything was done the same day. The technician was very friendly. He told me everything that he did step-by-step, showed me what he took out, and that he replaced it with new parts. I'm very satisfied and I'm glad that AHS was recommended to me.

There was moisture in the wall and American Hoe Shield sent iPlumb, the contractor. The plumbers were able to drill a hole to see where the moisture was coming from and they were thinking there was mold growing back there. No one ever called me back to figure out what we're gonna do about it. It's currently getting done right now out of pocket and there is no mold.

My experience with AHS has been excellent. We had an icemaker and garbage disposal go out. The icemaker had to be replaced as it was worn out. It was replaced at no cost to us. With the garbage disposal, the tech was able to repair it on scene after a few minutes of observation. So, both claims were handled quickly and efficiently.

I'm pleased with AHS. The service does what we need it to do. We had an issue with our AC and we thought our entire unit had gone out. The company that came out was great. They were able to take care of our unit. It took them 20 minutes to fix it. With AHS, it only costs me $100 to have something fixed. It's far better than coming out of pocket an exorbitant amount of money.

I've already used American Home Shield twice and they performed admirably, not like Choice Warranty. Everything got in on time and my problem was resolved promptly. My sink got clogged. Their contractor, Integrity, was good. The techs were knowledgeable and caring. They explained everything and they did the job in record time. When they said they were coming in, they came in. The contractor they sent before them was a total bust but AHS resolved the issue and sent another contractor immediately.

I wasn't very pleased with the contractor when they came out for my AC. They just said what the issue was and that American Home Shield wasn't gonna pay for it. So, I didn't have an air conditioner for a while and I had to wait until funds came back in. Then, I had to call AHS back out. I was impressed with the young man. The older gentleman was training him and he was just as polite. They were both very nice. American Home Shield is a little costly for the deduction but I won't get rid of it because otherwise, we don't have that kind of cash just lying around whenever something happens.

My shutoff dishwasher valve was not working and my toilet handle cracked. I couldn't find the problem that I was looking for on American Home Shield’s website and I had to check off Valve because I didn't know what else to do. But it was fine because when the company called me, they just asked me for more details and I told them. So they were able to come out and fix it. Clear Flow worked with my schedule and came out right away. They were great. We like the service with AHS. It can sometimes be a struggle to get through to customer service, especially during high peak hours. So you have to be patient. But once you get through, it will get taken care of. I've saved probably thousands of dollars over the years of service calls. We've had a lot of things that have broken and needed to be fixed in the house and we've gotten a lot covered.

American Home Shield has helped me several times. I’ve had plumbing issues and AC problems that they covered. The fridge was making some crazy noises and they had to have a guy come out three separate times and replace various parts. It's fixed now. My most recent one was a cracked pipe in the bathroom and there was a leaky faucet in the kitchen. I was surprised that AHS was actually covering what they said they would. I was concerned that they weren't gonna take care of the cracked pipe but they did. I’m glad I have AHS and I’ll keep going with it.

American Home Shield had a guy scheduled and he called the next day. He was out the following day and he ordered the part, which came in two days later, and the refrigerator was fixed. This last experience was excellent. But not so much a couple of years ago. I had a roofing claim last year and AHS never handled it. Now, I'm getting a new roof where possibly, I could have extended the life of my roof. But that wasn't their fault. It's just there are no roofers available willing to work for American Home Shield.

JET Mobile worked on my AC and they were outstanding. They came through their window, came on time and fixed my AC unit. American Home Shield’s website was very simple to use and provided immediate response. It couldn’t have been any better. It took a couple of days for the guy to get here but I couldn't be any happier with the service. AHS is well worth whatever it is per month. This was referred to me by two of my coworkers who used them in the past and they had nothing but good things to say about the service. I plan on using AHS in the near future as well for a couple of items.

American Home Shield has an easy process and I just have a deductible to pay. The experience has been nothing but great. I had a claim for the pump in my pool and the repair guy came out within three days, and put a new pump in. It took about three hours. The guy was going back and forth and he had to wait for approval. His attitude was amazing.

I had an issue with American Home Shield where they strung me along for a week and then after a week of going back and forth with them, they told me that the water heater wasn't covered. Then, a week before last, I contacted AHS about my stove. The person they had come out said it was fixed but it wasn't. I contacted AHS again and told them that they needed to have the person come back out and see about the stove.

I signed up with American Home Shield three months ago and I had one month for a waiting period. Then, I placed my first claim to see how it works. It was about the plumbing and the contractor fixed the faucet. A few weeks later, one of the burners in an electric stove top stopped burning. When I submitted the claim, I couldn't get the serial number. So, the contractor came first to check the serial number of the product in order to get the parts and then, they came back. They called me a couple of days later. They had the parts and they fixed it. I'm very satisfied. The experience was very straightforward and simple, and there were no headaches. I’d deeply recommend AHS.

My refrigerator wasn't cooling. Getting through to them wasn't the easiest, but it wasn't difficult either. But the tech was awesome. He explained that there had been some issues with that refrigerator. He also gave me suggestions moving forward. He had to order parts and then come back to repair the unit. But the unit is not making is now. I gave the contractor a call and they're gonna come back Wednesday. I have recommended AHS to my sister and she's had a lot of issues. For me though, it worked out. I like that I'm able to get someone out on the spot and I'm not having to search. If something does not go right, I have a source I can fall back on versus somebody I have to track down.

The turntable motor on the microwave had stopped. I called AHS, then the gentleman came out and assessed what was wrong with it. He checked all the electronics and determined that the motor was burnt out. So he ordered the motor, and a couple days later, came back and replaced it. Whenever I call AHS, their reps are usually pretty reliable and I don't have a problem with them. Then, within 24 hours or a little bit less, I'd get a call from them and everything would get fixed in less than a week. Most of my friends have American Home Shield and they don't have a problem with them either. And some of them, I've referred to American Home Shield. It’s worth it to have the warranty.

The inverter went out on our refrigerator and we made a claim with AHS. We made a claim again when it was making a noise and the gentleman from Solano Repair came out. He was excellent and we really liked him. He came right away and he was on time. He diagnosed the problem, which was something that hadn't been put back quite right and probably from the other company that worked on the inverter. There was noise and something was vibrating. He found it right away and there were no parts or anything involved. He just fixed it.

I used AHS for an electrical issue and it was really easy to request the service. It was very fast. I had the service member out that day and the problem was resolved that afternoon. The tech, Shane, was part of Choice Electric, Heating and Cooling and he was very professional. He was a very clean-cut gentleman and he knew his stuff. He asked me all the pertinent questions to pinpoint where the problem could be and I did a little troubleshooting with a friend who's an electrician prior to him showing up, so I had answers lined up for him. Then, we went from room to room and he started checking outlets to see if there was an outlet issue, a connection, or a touching problem.

I had clogged drains, so I called AHS. It was easy to get through and in the end, I had two contractors that came out. When the first one came, I explained all the things that were wrong. I had two bathrooms where the toilets would not flush and I had three drains where the water would not go down. And that first tech was very rude to me. He was awful and their company should be removed by AHS. The second company who came out went right to work and the tech explained what he was going to do. I asked what was wrong with the toilet and it was some kind of mechanism he had to replace in the toilet. He was very kind and he went to each spot and checked the problem. Everything has been working ever since. I would recommend for my family and friends that they get AHS, especially if they're a single woman like me.

We had an air conditioner issue and AHS sent a guy out. It was in the middle of the summer and the AC was making a horrible compressor noise. I know what a bad compressor sounds like because I worked refrigerators inside the hotels. I told the guy the compressor was going out but he took the temperature inside the house and said it was still cooling. He got up on the roof and listened to unit. He didn't put any gauges or testing equipment on it. Then he pulled off a couple of vents and said it was an air leak. Then he charged me $100.

My freezer wasn't working and it was frozen up at the back. The tech was helpful. AHS also helped me with a stopped up sink. I recommend them.

American Home Shield seemed to have the best product. I filed service requests for my refrigerator and an AC. The refrigerator wasn't cooling properly. AHD sent a Sears contractor. The service was prompt. They resolved the issue. They had to order a couple parts. The AC wasn't cooling properly, but it was a fairly easy fix. They had the part with them. Overall, American Home Shield's service is very prompt. They're very professional and good. I would recommend it.

I'm not happy with the service. It's hit or miss when people come to make service repairs. I had to pay money last time because it wasn't all covered. It was $400 on top of the job. I got a new coil put in. But then another time, they went to another house and I had to convince the guy to do a thorough check to find the problem. Then he finally found the problem and he took dark and blurry pictures. So when he sent the claim in to American Home Shield, they denied it. I had to get a second opinion and then that contractor fixed the issue. We have 9 properties and we slowly started letting the warranty expire, saving the money and picking the contractor we want.

I had a water backup and the automated system didn't work for me for what I needed it for so I had to file a claim with a rep. I had to wait about 10 minutes to speak to a live person and once I spoke to a live person, they helped me. Then, the contractor came in but they were rude and didn't know what they were there for. They said they couldn't do it and they left. I called American Home Shield back and I told them about the experience. They put something on my account so that those people wouldn't be sent back to my house anymore. The next person that they sent out was really helpful and they did what I needed them to do.

My refrigerator stopped working, and so I had to call it in to American Home Shield. I moved it to the garage, and I ended up buying a second refrigerator because it took so long to get the part. When the guy came to install the part, he said he couldn't fix it because it was in the garage. I had to take it back into the kitchen. I was not home when he went to do the job, and I ended up having to put the refrigerator back into the kitchen to get it repaired because they didn't repair or warranty anything in the garage. It's a policy for the company. I ended up moving that refrigerator back out to the garage when the guy was there. He was really unprofessional. My second problem was I put the refrigerator back in the garage, and I left it unplugged. I plugged it back in and the thing failed again. I just don't care anymore.

I had a claim for the spa motor. They sent one person out and they said AHS won't cover it because it's a jet. I called AHS and they told me to get a second opinion. They sent another contractor out who said essentially the same thing but that they could repair it $950. But I'm not gonna spend $1000 for it. I let it go. I don't understand the thinking on that, if one is supposed to work and the other’s part of it. The spa is part of the swimming pool but there's two different pump motors. The swimming pool motor is covered but the spa pump motor that they call jet, they don't cover.

I had a claim for my air conditioner and they had to do two little fixes on it. It's a 20-year old unit and the guy that came out for that said that the compressor sounded a little rough. They said they would get a new compressor but I was gonna have to pay for the Freon. I shouldn't have to pay for anything but $100. Home Shield should be taking care of all that.

I like the promptness and fairness of American Home Shield. Their claim process is very fair, accurate, and speedy. Recently, there was an issue with the AC not blowing cold, and Yantra Air, which is also a great company, came to the house and resolved the problem right away. I would recommend AHS to anybody that wants to have an extended warranty.

So far, my experience with AHS has been good. Our refrigerator was not running efficiently and the ice machine wasn't working. The contractor got out in 48 hours. They fixed everything in 35 minutes.

My garage door wasn't opening and one of the springs was broken. American Home Shield responded right away to my request order. Submitting it online was easy and I even did it from my phone. We also had another claim with a fan that was making noise and not functioning properly. That ended up not being a covered repair. But other than that, everything else has gone pretty well.

My air conditioner compressor went down, so I submitted a claim for it through American Home Shield's website. I was given the name and contact information of who would be here, and about the time frame that it would take for them to get out. The tech diagnosed the problem and realized that there was some bad wiring, and so they went through and replaced all the wiring to the unit that had failed.

AHS is incredible. I like them a lot. They do a good job and they always come through. They have really good customer service. They are very quick to respond. It wasn't like that before, but now they're great. They gave me information on when the contractor was coming. I looked up the contractor they sent and they had good reviews. So, AHS sent the right people. Our air conditioner was not working properly and they had the AC people here the next day. They replaced my unit. I'm fully behind American Home Shield.

I had an air conditioning claim with AHS. The techs came out the same day on a Friday. It worked out well. It was a capacitor issue. But they checked the whole system, which was cool. The claim process was really easy. Everything was just one click online and then I was ready to go. I didn't have to sit there and wait on the phone for somebody.

I submitted a claim for my heater with AHS over the phone and the contractor contacted me in less than 24 hours. Then, the techs came out in less than 24 hours and they said there had to be a part that needed to be replaced. It took them two days to get it and they came back almost immediately to put it in. But they had to come on the weekend. The contractor didn't ask about it but I brought it up. I really needed it done because the weather was getting colder plus, I'm a teacher and I have to work on the same times as this company. Otherwise, I'd have to take off a day or half a day. So, I told them to come out on Saturday. They agreed but since AHS didn't cover weekend service, I paid the difference. I also paid the overtime because American Home Shield didn't cover overtime. Since the repair, the heater's performance has been great and I had no issue with the contractor.

American Home Shield has been out twice to do preventive maintenance for us. We had someone work on our HVAC, and everything turned out very well. The tech was great and polite. He was done within half an hour to 45 minutes, and everything's working fine.

I had a pool motor that was locked up. I made the claim with AHS by the internet and the turnaround time was less than a day, which was excellent. It took about 2 to 2.5 hours for the techs to show up, and about 45 minutes to do the repair. They ended up replacing the pool motor and based on this service call, I'd recommend AHS. But on other service calls, I wouldn't. It's a hit or miss with them. We had an air conditioner go bad on us this summer and I couldn't even get anybody to come out and work on it. The techs were backed up for three weeks. Also, a lot of the trades that they use are not that great, so they need to do a lot of improvement on that.

I'll recommend AHS. I had a problem with my air conditioner and they recommended a good resource. The tech who provided the service responded in a timely fashion and resolved my problem. AHS covered the repair and they did a good job. They also did a follow-up survey to make sure that I was pleased. AHS has some good contractors who have been responsive. They're fairly priced and their membership fee has not changed in the last five years, which has been very pleasing to me because with a lot of vendors, as you spend more time with them, their prices increase.

Everything I've done so far with AHS has been good and they're a little cheaper than other providers. With AHS, I get somebody that I can speak to and explain stuff to that can speak in English back to me. When I had a washing machine claim for a rental property, they got the part in pretty quick and got it fixed.

We had a problem with AHS a couple of years ago but other than that, it's been good. It covers everything.

When we had a tub that was leaking water, I put in a claim, and American Home Shield sent out a plumber the same day. He got authorization to make the repair to a valve and a fixture and he did that then left. I was told that someone would contact me about patching the hole that the plumber cut into the wall and that has not happened yet, so I'm a little annoyed right now. They probably will do it, but it's been about two weeks. We had something similar last year and it didn't take as long for American Home Shield to get back to us. Normally, they call and say, "Do you want us to have somebody come out and restore it to a rough finish or do you just want us to send you a check?" Last time, I took the check, but this time, I haven't taken action because I haven't heard from them yet.

Some experiences with American Home Shield are better than others depending on who they contract with. When we had a leak, the plumber did some work and discovered where the leak was coming through. I tried to reschedule them to come back out, but they never came back out until I followed up with them multiple times. I also had to follow back up with American Home Shield because there had been a disconnect. The plumber had stopped working with American Home Shield, but American Home Shield never said anything. I was left with the water leak until I complained. Finally, American Home Shield contracted back out with that plumber, and they came and fixed the leak, but it was under duress. They were not very pleasant. They didn't wanna work with American Home Shield any longer.

Having AHS is very convenient, instead of taking care of issues yourself, looking for contractors or plumbers or any service technician, it's easier because they take care of it. My air conditioning went out recently. I submitted a claim online with AHS and it was easy. They sent the technician right away. The techs provided good service. They told me what the problem was and they corrected it. I would recommend AHS.

In the beginning, it was a little rocky with AHS. We had our claim denied. But after some talking, AHS came around and held up to their end of the deal here. Recently, we had an AC repair. The claim process was fine and easy. The techs had to come back. It took a little while. But, American Home Shield covered it. They also do what they say they're gonna do.

I requested a service online. The website was very easy to navigate. I was contacted prior to the arrival of the techs by phone. They asked me what was wrong with my heater and I told them it was the display. They showed up ready with a display in hand and just replaced it. They were done in less than an hour. I'm very happy with AHS.

When I have issues, I call AHS and they take care of it. Recently, the belt was bad on the garage door. It was easy to submit the claim to AHS. It was awesome because I wasn't even sure if I was covered or not, but it was. Within a couple of days, they got someone to get ahold of me and they checked it out. They ordered a part. When the part came in, which came directly to my house, I called them. The next day, the techs came out and fixed it. American Home Shield really saved us a lot of money.

As far as the customer service of AHS goes, I'm satisfied. They get right on it. If I have any issues, they look into it right away. The only problem I had was they couldn't find anybody to fix my garbage disposal. I paid, and then they reimbursed the money. For my recent claim, the air wasn't working. I wasn't clear on how to do the settings. The young man came and showed me, made sure everything was working, took the temperature of the vents and told me that there was a setting that I had put in wrong on the wall. So he showed me how to do it, and it's been fine since.

So far, American Home Shield's service has been good. Any time I had a claim, they send a service company and they fix the problem. They do what they're supposed to do. Recently, the drain on our AC was clogged, and they sent an air conditioning company. They had to clean the drain, and now, it's all good.

American Home Shield's website is easy to use, and it's always been a good experience. One time, our air conditioner was blowing but not cooling. I called the repair people because it was a Friday, and they were out here on the same day. The tech had the part in his truck and he replaced it at that time. Our AC was fixed in five minutes.

American Home Shield's service has been a hit or miss. The actual technicians they send out are half the time terrible or don't even show up. But the other half the time, they're pretty good. Most recently, I had a microwave worked on and the technician had to come out twice. But that wasn't the technician's fault. It was a tricky problem. But he was good. It seemed resolved the first time they left and then it didn't work for a couple of days later. But it's been a week or two now, so we're good.

American Home Shield has been great so far. But 9 times out of 10, whoever answers the phone speaks very little English. There's a major language barrier. A couple of times, I've had to ask if I could talk to someone who can speak English. When I had a built-in KitchenAid refrigerator that broke down, they sent a tech out and he fixed it, but then it broke down again three weeks later. It turned out that my refrigerator needed three parts, but one of which was no longer available. So, the refrigerator had to be replaced. I didn't wanna go with the $14,000 for another built-in. So, I just went with a regular counter-depth refrigerator. I bought it and then I sent the paid bill to American Home Shield. Within five days, I had a check in the mail from them. So, it was great. I have the premium plan and they will pay for appliances up to $6,000.

I had somebody come out and look at my microwave and dryer. The microwave was blowing a fuse. The dryer was catching my clothes and tearing them up. I did a phone call to American Home Shield, and then they connected me with a contractor who then set up an appointment. I was given their contact information and name. They were great. They fixed the dryer and they replaced my microwave. I've had a good experience so far, and I would recommend AHS for your home warranty.

We've used American Home Shield twice and it's been good. I did the claims online then they sent me an email saying it was open and who was gonna contact me, and then the person that was coming to fix it contacted me. With my recent claim, the phone call was within 24 hours, but I work out of town, so because of me, it was a couple of days before the repair people could come. We had an electrical issue where something was shorting out. The repair people explained that it was arcing and they changed the boxes for us. I would recommend American Home Shield. It's a good value. I've never talked to them, but the emails and the service were timely.

Initially, the amount of areas that are under the contract was a good carrot because I was looking to cover as many appliances as I could, and American Home Shield was able to provide that. The coverage encompasses a lot of my devices. And the communication is also a good thing. The vendor was able to meet my schedule. The repair was done quickly. So, it was a nice experience. The device was not powering up. So, the technician came and opened the unit. Something related to the switch key did not work right so he replaced that part and he had to redo the grounding wiring. After that, the unit came back. He knew what he was doing. He had some struggles on communicating in English and I can understand that because English is my second language, too. But overall, it was okay. I would recommend AHS.

I had plumbing issues. The contractor took care of it the same day. Sometimes, American Home Shield sent me some people that were bad. But I could usually contact them and get a second opinion out, and the second opinion would usually be a good person. Read the contract, see what it offers, and go from there.

American Home Shield sent Safe Wire and they couldn't fix my attic fan. Safe Wire wanted to replace it and charge me a lot of money. AHS knew the situation. So, AHS ended up sending someone else here. They fixed the fan without having to replace it. They did it within 20 minutes. I like AHS. They do what they say they do. There's certain things that you have to be aware of that they don't cover. They cover the part that needs to be replaced, but they might not cover everything. So, you have to be aware that they don't cover everything. They do fix washing machines and refrigerators.

It's been pretty straightforward. When I had a claim, I called and got the service and it was taken care of pretty much immediately. The issue was one of the stove burners shorted out. The contractor came to assess the issue and then, they came in with the part.

Stay away from this company. Their "customer service" is terrible and good luck cancelling with them once you need to. I've been to the Better Business Bureau for them twice. Don't put yourself through it, there's plenty of other home warranty companies out there. Maybe if they clean up their customer service department, things will be better for them, but until then I promise they will see the company start to have a major loss of consumers, if they already haven't seen it.

Everything's been good. The only thing I don't like is when I tried to schedule a service, it was hard to contact American Home Shield directly to get them to select a different company. I had some fans go out on the back porch, and American Home Shield said that the company was supposed to contact me within 24 hours. The company didn't reach out to me, but that's not on American Home Shield. That's just the the local company they work with. It took about a week and I was finally able to get the company to answer.

In terms of the service, it's fine. You pay for a plan, and they cover certain fixes or replacements. I needed my washer fixed, and it eventually was replaced with a new one, but that came after 3 visits and 5 weeks of calls and issues. I also needed a new water heater, but still had to pay $500 because they needed to redo some pipes which was not covered. Overall, it's an ok deal, but unless you need service a few times a year, I don't really see it worthwhile, especially since prices went up unexpectedly. The biggest issue comes when you try to cancel the contract. You can do everything online, except for cancelling. I think this is so they can try to pressure you into not cancelling, and did they ever.

They do not honor their own contract. I need $2100 in HVAC work, and AHS is only paying $235. The "contractor" wants to charge me $1800 for the refrigerant only (10 lbs of R410a), that's not even the labor to install it or fix the issue! Call AHS and all I get is robot/scripted customer service. They should be paying me $1500, but are paying basically nothing. My regular HVAC said repair (without warranty) is $2100, and of that, only $200-$300 is the refrigerant itself. Got work done locally, who has R410a refrigerant at $65/LB!!!! I did speak with AHS executive offices, who says price can vary a bit like fixing a car; Well $1800 vs $450 is a lot more than a BIT!!!!

I have had AHS for 20 yrs. I have had SR for water heaters for 4 month. After dealing with dropped calls and not covering the product I decided to have them give me a payout. The company they sent seems like they trying to upcharge items that already exist and AHS won’t cover so my bill would be $1840 with them replacing the tanks. No thanks. I’ll contact my own person now.

After the review was posted the check showed up in the mail. I've added a star to my rating as it is finally resolved. Still do hope that something is done with the service - 8 months, hours of calls and 10s of broken promises cannot be a standard.

I have been a customer with AHS for 10+ years and have been pleased with their overall services (customer service dept., response time, service providers). I have referred AHS to many because of my satisfaction. Now, I have been disappointed with all of those areas in the past 2 years! However, recently there has been great improvement with the customer service department and their response time. But, the service providers they are contracting in recent years are non-professional in language, timeliness and incompetent in their trade (specifically refrigerator). I have had encounters with 3 different service providers for the same problem - and the appliance still has not been fixed in the span of a year.

I had American Home Shield a couple of years back and canceled as I had upgraded several appliances and systems and overall wasn't very satisfied with the quality of work from the contractors that they sent out. Every issue required multiple visits from the contractor to get the problem partially resolved. Recently, I had an issue with some plumbing in my home where a problem went from $375 to $1500 really quickly. As a disabled veteran budgeting and having some predictability in my finances is especially important so we decided that we'd give American Home Shield another chance. One of the big selling points for me with American Home Shield is that they clearly advertise on their website that they cover improperly maintained items and items without service records. I knew that I hadn't done all the service I should've done but that's part of why I bought the warranty.

I had loved this company for a very long time, through several home and more years than I’m willing to admit. Recently I was looking over bills and realized we are paying nearly 3 times what the typical rate is (and our service fees have been going up too). When I reached out to ask why, I was basically told they raise their prices every year because they raise their prices (to protect from unexpected expenses … what a home warranty does).

The dryer wouldn't start up and it got an error code. I submitted a claim online with AHS then I received an email saying who the contractor was, plus their address. Once I interfaced with the contractor, CTI, I shot them a video of what the dryer was doing, so they'd have an idea before they got here. AHS uses a lot of CTI and they're really good. The guy who came out was super nice. He asked what the problem was, took a look at it, and did this thing from there. Every time one problem was fixed on my dryer, it would throw new error codes. And everything I read about the dryer online says that this particular dryer is a super big issue with LG.

AHS has been a nightmare to work with. Every rep barely speaks English, the company they sent to fix my furnace spoke no English & AHS did not honor payout from my contract. The cash payout they offered was $1700 to replace a furnace yet the contractor they sent to fix/replace my furnace charged $1700 on top of what plan covered. I am highly disappointed with this company, don’t waste your money!!

Having AHS has worked for us and we like it. It's affordable and it sets you at ease. For our recent claim, the coils of our heating had gotten old and needed to be replaced. Julian's Heating and Air came out. We've had them out before. They had replaced part of our heater before and it was the part that was the air conditioner. We also had them do the heat pump as well.

We had two squirrels on the roof. I heard them scratching a couple of nights before I figured it out. I called American Home Shield, and they got ahold of Sears and then got back to me. The gentleman was very nice and professional. He had to go outside and pull something off the bottom of the house where the squirrels were coming in, and then he had to get a piece of the plastic underneath the bottom of the house and nail it on both ends of the house. It closed up. I didn't hear any more squirrels.

Terrible company to service people. No priorities to members with disabilities and who have medication in the refrigerator. They subcontract the worst of the worst third party companies to show up whenever and then when you request a business card or phone number, the supposed service person tells me he has no phone number to provide - he does not know it. How can you represent a company and not have a number to provide? Clearly, they did not want anyone to call them or follow up and AHS does not care about anything or anyone but your monthly payments and $100 service fee charged up front before they can assign incompetent people who do not listen to your needs, nor have any intentions in resolving emergent issues such as a refrigerator or AC. Mind you, A fridge which is needed to keep insulin for diabetics and meds for the disabled residents.

My girlfriend had American Home Shield and I asked her about it. She raved over it. I investigated it and I called them. I was quoted a certain price and then I went to their website and it was different. There was some confusion. I called and complained and they adjusted it. I decided that I would try the home warranty and so far, the experience has been very good. I could add on what coverage I want it to cover for a fee.

Using American Home Shield is more efficient than it was a couple of years ago. I called the number. Somebody answered. I told them the problem and what I tried to resolve it. And the rep said she would assign me someone. I said, “I liked the ones that had come before. I liked their service.” So, she contacted them. And I got an appointment right when I called her. I had no air conditioning. Saturday and Sunday, it wasn't that bad out. But Monday morning, the tech was there and he fixed it. I had a very good technician. He told me what he was doing, what the problem was, and made it so I could prevent it in the future. Told me what I should do on a monthly basis that might help.

I had issues with the HVAC system and the over-the-stove microwave and the techs were professional and knew what they were doing. The microwave issue was a little different and I had to wait a little longer for parts to be ordered. But it was great. The tech explained to me what the issue was and what happened the first time he came because I wasn’t here. Having American Home Shield is better than reaching out to different types of maintenance people or people who say they fix things and then can't. And you still wind up paying a service fee. I didn't have to pay anything extra to AHS other than the deductible. With my other home warranty, I wound up coming out of my pocket with over $700, which was why I tried AHS.

The plumber said the sink faucets were bad and I needed to get them replaced. He couldn't fix it and just said he was gonna put it in. But I never received a call from anybody for weeks. I finally called American Home Shield. I explained it to the rep and I was told they could replace the one in the bathroom but not the one in the kitchen. They would give me $200 for it and I would get a check in a couple of weeks and I would need to buy a faucet and have a plumber put it in. And I need to send the paperwork. If 'm gonna buy a faucet, I'm not gonna buy a $200 faucet. I'm gonna go back to the designer place I had put it in and buy another faucet similar to what I had. It was gonna cost me anywhere between $600 and $700 and a plumber who’s gonna charge me 100 plus dollars to put this thing in. That means I’m gonna have to do the whole thing out of my own pocket after paying $100 for them to come out originally.

Took almost two months to resolve a couple minor issues with appliances. Paid extra for pool coverage, but AHS was unable to provide a service rep after waiting almost a month. Asked me to find my own repairperson. After providing no help, AHS charged an $135.79 "administration fee" - I guess for answering the phone? I canceled my policy for the continuous poor service and they charged another "administration fee" of $111.99 for cancelling - but were unable to show in my contract where this is allowed on a policy that has been renewed. When I call to complain, they say they will get back to me....

The service with American Home Shield is very quick and convenient because it just takes one call to them and they handle everything instead of having to find someone to do it. You just have one central place to call. They do all that work. So, it's good to have that legwork for you. The convenience is a big thing. Also, it's just a cheap price to pay one set fee and then majority of everything is covered. I've had to call them four times, and I haven't had to pay out of pocket. I had an AC claim recently. The AC was leaking. I called AHS, and they got someone to schedule me. They came out the next three days, and it didn't take them long to fix the issue at all. They fixed it within an hour.

My dryer quit working. It was a sensor that went out. I called American Home Shield on the phone. I talked to the automated person when they answered and I set the claim up that way. As far as the turnaround time, this was the shortest. The last time my dryer went out was several months ago, and it was just for a button thing that had gotten stuck, and it took five days. It was a Thursday, and they couldn't get to me until the next week.

The clip was broken on the heating element on the bottom of the dishwasher. It was laying on the bottom of the dishwasher and burnt a hole in it. So as the dishwasher was filling up, it was emptying right out into my basement. I called AHS and spoke with someone. I told them what happened and they gave me a number. Then, the guy was here three days later. But he missed the fact that there was another part that was broken. So when he came to fix it, there was a little clip that fell off that made the heating element fall to the bottom. There was also another part that was broken. So he replaced the clip but that was not the whole issue. We had to wait again for the second part to come in, then for him to come out and put it in. But once he did that, everything's been perfect.

My dryer was not working, and Jones Family came in, and their guy said it's not a dryer fault. I called American Home Shield back, and they sent me someone else who said there was nothing wrong with the dryer. I called Home Shield again, and then they sent someone different from Agile company, and he was able to fix it. My customer service experience was very good. This is the second time I called someone, and I'm happy with the service. The only thing is there are companies that are providing the same level of customer service and same kind of experience for a better price.

The air conditioner wasn’t coming on and within a couple of hours of submitting the claim to American Home Shield, I had a call from the contractor saying that they would be here and what time and who would be here. Within an hour, the techs said they were on their way and it was a done deal. The air conditioner is functioning great. American Home Shield has been here when I need them though there was one incident that they let me down. It took a while to get it corrected. My whole unit went out and the technician they sent out from a distant company said that it was a commercial unit. I had to go to the company that had put the unit in here and then, I had to fight with American Home Shield and give them the letter to prove that it was a residential unit. Then, it took the whole summer to get a new unit put in. I eventually got it but during the hottest month, I had no air.

I called American Home Shield to submit a claim for the air conditioning that was not cooling. I talked with a person, and I was given the name of the company that they were sending out. They adjusted something on my AC unit and it's been working ever since. I was satisfied with the service.

My washing machine was making a loud noise and it wasn't functioning properly. I submitted a claim online to American Home Shield. The website was very user-friendly, easy to navigate, and easy to read. It was very useful, helpful, and quick. I received some communication providing the name of the business that will be coming out. I did receive a phone call to schedule the appointment. It was quick. Everything was organized. Everything was done more than what I expected.

The tech from ACT was good. The first time they came, he tightened some of the connections and cleaned up the piece of my dishwasher that detects leaks because I was getting an error saying that there was a leak detected. But an hour after he left, it leaked again. They had to come out a second time mostly because we thought we had fixed the leak issue, but it was something else. The second time, he was more thorough. We turned the dishwasher on so he could see where it was leaking. He found that and he was able to patch the leak. AHS limits the ballooning cost of repairs for your house. If you have a lot of old appliances or things that could break, get them.

American Home Shield provides very good service. I'm pleased. Their website is user-friendly. There are some dropdown selections that you make for what's wrong. If you're not quite sure, you can fill in the other block and explain it that way. It's a peace of mind to know that if something breaks, American Home Shield keeps their end of the deal, for the most part. I've had dishwashers replaced, and refrigerators, washers and dryers repaired. Most of the appliances are almost 30 years old, and they seem to have no problem getting someone to fix it with no issues.

American Home Shield has saved me money. It's not like it's gonna cover every little thing in your house that always goes out but I've broken even in the past. They always tend to repair things like the garbage disposal. They didn't cover my water heater though. It had already gone out so it was too late. Recently, I filed a pool repair claim. One problem was the main pump filter. The contractor had to change out the keypad on it. That was covered. But my pump that wasn't working for the other cleaning system was not covered. I blew up on them. But in the end, they were correct and I was wrong. I ended up spending $5,000 out of my own pocket to repair that.

Sometimes the calls are to an outsourced answering service, and it takes a little while for my ear to become accustomed to the brogue. But generally it works out well. American Home Shield found out that the pool problem would be covered under my policy and they directed Aaron Pools to come out. They looked at the problem and said that it could be solved much easier than with the several hundred dollar part replacement. The gentleman that came out was able to fix the leaky problem. There was a second call out to Aaron Pools regarding a broken valve. They were dispatched and reconciled that problem very professionally as well. Two times out of three, a request for service have been satisfied completely. One is still hang fire. I'm still waiting to get an answer if they're gonna repair my dishwasher or not.

We did the faucets with American Home Shield. The fixtures were leaking. A contractor came in and had to figure out what was going on. They showed us what was wrong and what they were gonna do. They replaced the inner workings of the fixtures. American Home Shield covers appliances and it's worth the cost if it's a major appliance or it's gotta be replaced. We pay a monthly fee to them and every time somebody comes out, we pay a $100 deductible. The price is little high. When they came out and fixed the faucets, it wouldn't have even been a $100 cost if we had done it ourselves. But it depends on what you're getting fixed and you don't know until you call. It's better to have it and not need it than not have it and need it.

I've been happy with AHS. They cover all the appliances in the house. It's a security that somebody could be out and fix an issue right away. If it's under $100, then you're losing on it. But if it's a major expense, you pay the first $100 and that's it. I recently called for a pump that would not empty the water out of the dishwasher. They sent somebody out and charged me 100 bucks. The repairman did a very good job. He ordered a pump, came back a day later and it was done.

American Home Shield is very reliable. It's good that when something breaks, I can call them and their contractor can come and check if they can fix it. So far, I've had good results. The first time Lighthouse Electric Construction came out, the electrician went downstairs, put the breaker on and everything went back on. He didn't see any problems anywhere else. That night, the electricity went off again. I called back and they came and found the problem. It was outside on my lights outside that was burning and he fixed it. I had another claim which was for my dryer that wasn't getting hot. The repairman knew what he was doing.

For the most part, I like that things are covered and I'm not being scammed with American Home Shield. They've helped me on dishwashers, stoves, and washing machines. I've had good experiences with them but getting to the end part is the hassle. Their customer service is terrible. They don't seem to have the authority to make decisions that need to be made when you call and have issues with the contractor that comes out. In the beginning, it was good. But when they started outsourcing their customer service out of country, that was when it started lacking. You might have to talk to somebody more than once about the issue you're having with whatever it is you're calling for. I had to call for my AC that wasn't getting cold. They were having issues with understanding what I was trying to say which made it very complicated. But the people American Home Shield sent out were good. They added freon to the AC unit to fix the issue.

AHS is a great company. The contractor answered any questions I had for the water heater that stopped working. They first asked me what the problem was then they looked at it and showed me a little bit later about what the extent of the issue was and what they were gonna have to do to fix it which was what they did.

We had American Home Shield on a different house and it was much more comprehensive. More things were covered. Currently, I don't think they're quite as good as they used to be. We upgraded the coverage last year, but I didn't see the value. Instead of paying 600 a year, it was 1000 a year. I'm not that thrilled with them lately and I don't know that we're gonna continue it after this year.

American Home Shield is great. Overall, in the claims we filed with them, we've always been happy with them. You gotta know what to expect from a home warranty company and they have always provided good service and we haven't really had an issue with them. They've always been professional. They attend to matters fairly promptly. The contractors have been great. We usually ask for them to send out the same company to come out and they do accommodate us. They'll send out whoever's been out here before for the air conditioning system. We just have to ask.

AAA Flexible Pipe Cleaning came out twice. One was for my sewer and one was for the pipe in my ceiling that was leaking. I called American Home Shield and submitted my claim. That process was fairly easy. I was given a confirmation that the company will be coming and their company name, address, phone number. The tech rerouted the pipe and it's working fine now. Overall, my experience with American Home Shield has been excellent, and I like that I don't have to pay out-of-pocket expenses.

We were happy with American Home Shield at our other house and got them at this house. Recently, A-US Air Conditioning of Texas came. We were happy with the experience.

With American Home Shield, it's one-stop shopping. The agent that we had understood what our needs were. I suggested a particular vendor that is on the list of vendors that American Home Shield uses and she was able to do that. The four toilets that were leaking were repaired. The plumber was very punctual and knowledgeable.

Things can become very costly when you have a house. Things can happen all of a sudden and you may not have the amount of money that it's gonna cost to fix it. I like the fact that American Home Shield has a certain amount that I have to pay, and pretty much everything is covered. That helps. It's a great investment to have. I had coverage with another company when I moved into my house. But when I saw the advertising, especially the roof that American Home Shield does, that stood out to me because I hadn't seen any other companies offer that. Recently, I had two faucets that were coming loose and water was coming from my water tank. Everything that the repairman found, he did it step-by-step and showed me the issues. He told me what was needed to be replaced. It didn't get fixed that day because the part I needed for the water tank was gonna have to be ordered. He got it the next day, came out and fixed it.

American Home Shield replaced my central air unit. The one I had stopped working. There was no air conditioning. I called AHS to notify them and it was very easy to get through to an agent. I get a name and a phone number before someone comes every time. The tech who came out for the air was good. I liked them. I also had a plumbing situation. My sink in the kitchen and the bathroom are connected and it was plugged. AHS sent Showers and they were good. The tech had to snake it. He told me what he was doing.

The contractor did a good job. They assessed what was going on with the air conditioner and within a few minutes, I knew where the leak was coming from. They replaced the pump to fix the leak. I have a leak in my commode in my master bathroom and I am getting ready to call to have someone come.

My dryer was giving an error and it wasn't working, so I called American Home Shield, and they set me up with South Valley. They called me within less than two hours, and set up an appointment for the following week. They were on time when they came out, and everything went well. The guy was very punctual and nice, he went straight to his job, and looked like he knew what he was doing.

Fortunately, a repairman showed up the next day when I did a claim for the air conditioner that wasn't cooling. He put in freon and fixed the problem. I like that AHS covers the pool equipment. They've replaced several pieces of pool equipment, which was the original thing. They've replaced the water heater twice. They've also replaced the refrigerator, the dishwasher, and the clothes dryer. I'm happy with their service.

I'm not too satisfied with American Home Shield. Customer service gets routed to a different country and the people have a handbook that's not helpful to the customers. It's overall poor customer support. The vendors that they choose to come and inspect the appliance that's broken would do everything they can to not fix the issue but still get paid that 125 bucks to bring them out there. They said the dishwasher is too far away from the water. There were numerous excuses where I ended up bringing a third-party independent person and they fixed the issue. I got overcharged by American Home Shield and didn't even feel like calling them because it was gonna take hours to explain and get my refund. I'm looking for another provider, someone that's a little more responsive.

American Home Shield has done what they said they were gonna do per the contract. They are straight to the point. Tinker came out recently and worked on my appliance. One was replaced and the other one is being repaired. They ordered the parts.

We had two recent claims to American Home Shield. We had one for our air conditioner and one for our garage door. The door wasn’t opening. The remotes weren't working. The air conditioner went out. It wasn't cooling. I went online and did the claim through their website. The actual process online wasn't difficult. It just wouldn’t let me submit them together, which I would rather have done that. We had to submit them separately. If I'm gonna have people come out, I'd rather just submit one ticket so I don't have to pay twice but that's just part of it.

I would highly recommend American Home Shield. It's an excellent service. I called them when I had an issue in my shower with the faucet not turning. The rep looked it up for me, made sure it was covered, and immediately sent me an email with the information of the company that she dispatched the request to. She gave me the dispatch number, told me they'd contact me within 28 to 48 hours and gave me the phone number to call them if I needed to. That was exactly what happened with the air conditioner too. They came and fixed it.

American Home Shield has come a long way, and I would refer them. Previously, we couldn't get through to anybody. Then whenever you would get through to somebody, it would be starting over from scratch because nobody had any notes on the situation. That was a pain. There were some years ago where we were not satisfied with the service that we received from a tech that was sent out and it took me a long time to get my refund back from the service fee that we paid. The guy didn't even fix what was wrong.

It's nice to know that there's somebody reliable and that I don't have to do all the research to find all of the contractors if something goes wrong. Setting up my claim for my air conditioner that stopped working was easy. The techs had to come back. They had to order a part. They fixed the first part. It broke again, and they came back yesterday. We're waiting for another part to be ordered. But American Home Shield been able to cover with the deductible.

Something was wrong with one of the electrical circuits in the house. I went into the American Home Shield portal, which is a convenient one-stop shop, and requested an electrician. I was promptly called by the company who scheduled an appointment. It took a week because the info provided by AHS wasn't my number. So, it took a bit of back and forth, but that's no big deal. They came out. The dude fixed it. Everything works now. I'm happy about it. AHS covered everything I needed it to cover within reason. I had to pay for the electrician to come out, but that makes sense.

Some of the reps are difficult to understand. But they’re very polite. The second appliance people that we had come out seemed to know what they did, but we're having the same issue again, and trying to get that taken care of has run on for months. The contractor came to work on a central air, the outside unit. One of the units quit cooling. The day that they came out, they did the assessment, went and got the parts needed, and put them in in a short period of time. The young men were very courteous and knowledgeable. That's one of my best services that I've had.

I had some stoppage of water in the sink. I also had problems with the toilet and hardware. I set the claim up with American Home Shield online, and the person from the plumbing company called me in four hours and set up an appointment for the next day. It was easy. The person came and worked for 40 minutes, fixed everything. Very nice, professional and quick. Easy to access, and fast to see somebody to come. For one and a half year, I called three times. Each experience was fine. So, I’m satisfied.

My washing machine was backed up and I thought it was a leak in it but it wasn't. My drain was backed up. So, I just had somebody to come and unclog my drain. I called American Home Shield and the computer asked me what I needed it for. I told them that I needed it for the plumbing. They went ahead and took $75 out of my account, set it up and have whoever they recommended to give me a call when it was convenient for them to come out. But I don't like it when they would say they could come between 8:00 and noon. That ties up my entire day. I wish it was one specific time. Also, I hate when I talk to a foreigner. It's hard to understand them because I know that it would go outside of the United States and it's terrible with the service. Communication skill is awful. On the computer service, it's working. But I don't like the computer. I like to talk to a person.

I've had to call American Home Shield for my HVAC and hot water heater. It was a million years old and the bottom of it had started to rust in the back and was leaking. I put a request in on a Saturday night, I got a phone call within an hour and the contractor was here at the first available time on Monday. The contractor had to come and replace the hot water heater. The tech was here for three hours because he had to cut into the drywall to fit this extender thing on there. So, it took a bit of time. And it was in an awkward place. But the guy was awesome. He was friendly, helpful, and cleaned up after himself. He explained the whole process. If we had another plumbing issue, I would want him to come out. The heater had been compromised worse than we thought. Had we waited any longer, we would have had a flooded garage.

A few years ago, a live person would come on and be a lot quicker. Now American Home Shield has this automated system where you put in your information, and sometimes, a live person would come on after that. If not, it's logged in automatically through their computerized system on the phone. It's initially all automated, but eventually, I get to speak with a live person and they set up the work order and tell me who's coming in and their phone number. It takes a while to get them. I preferred it when a live person picked up. But so far, they have been working, and the AC people came out on a timely fashion. They couldn't respond all the time within 24 hours. Sometimes, if it was on Friday, I couldn't get them until the following Monday to come out because they have other things going on. They have a limited Saturday schedule. That's the actual technicians that come through from Smart Choice.

The drains were plugged. And the toilet was clogged. I called American Home Shield and told them it was plumbing. I asked them if plumbing was included, they said yes, and they would call a plumber to come out and look at it. They called me and said D2 Plumbing would call me and come out. They arranged a time to come out and look at it, which they did and fixed it. Everything works fine. AHS is nice to have in case something goes wrong with the house and I'm not around. It has been seven to eight years I've had it and I've used them twice so far. They took care of the problems. I would not need them a lot of times. But when I needed them, they've been there. I've had good luck with them.

I always set my claims up with American Home Shield by phone. I wanna talk to the person and let them know exactly what is wrong. My pool had two issues. It was very difficult to communicate with the guy. Because I wasn't about to pay for two different visits because it's $100. So, I tried to explain to him that while he's there, he needs to look at this, but also this too because it might be all connected. It might not be working. But I couldn't get through to him. I said, "Look, I'm paying $100. If you can, please give me the company's name and phone number." He did. I called direct and I spoke with them. When I talk to whoever is servicing whatever problem I have at the house, they automatically know that, "You know what? She knows what she's talking about." I'm direct. And everybody works well with me.

American Home Shield is worth having. Even if you don't use it for a year, it doesn't make any difference. They would come out and do their stuff. If they couldn't fix it, they would replace it. Every call I've made to them has been professional. They give me an idea. “This is a call on Friday. Don't expect a call back until Monday,” which I understand. I prefer Dan's Appliance Repair to come out because he has been out to my house several times and it has been fast. I've always been very pleased with Dan coming out to do stuff. He has fixed other things. I had a refrigerator that sprung a leak and the leak went on to my electric stove. That shorted out the electric stove. And the dishwasher and washing machine went out. So, he's familiar with my house. He knows his stuff. He would explain stuff to me. The dryer kept turning around but no heat came out of it so nothing dried. It now works like a champ.

I got an email and it said something about checking if my HVAC system is eligible for an upgrade so I called them. I got an update when the contractor was on their way with the name of the tech who was actually coming to my house. The tech was very thorough and professional. He took the time to explain things to me and he knew what he was talking about, which put my mind at ease. He said I would be getting an estimate within a couple days and I got it on the same day. They talked to me about financing, which I don't do financing, but that is an option.

Ok! I am a Managing Broker with Coldwell Banker. As Realtors, we are told we must make a home warranty suggestion or let them at least know it is available or we could be liable. Really? I will not do this after my experiences (plural) with AHS (and others). Truthfully, I had 2 instances during my decades of doing real estate where my Sellers had an issue that WAS covered during the listing ... one was the furnace and the other was a roof issue. However! I have had more than one negative experience with AHS, in particular, where they DID not step up to the plate. This last one was the last straw!!

One of the pilots on the stove wouldn't light immediately and the oven would take too long to preheat. Also, the microwave had some electrical issues and it started a fire. I submitted the claims online. I logged to my account and the microwave and the stove fell into the same category. As long as it's in the same category, AHS will tend to both, versus me having to put in the claims separately. They had someone come out who was able to service both of the items. He looked at the microwave and said that he couldn't fix it so he sent it back for a claim for a new one. For the stove, he said they have to order a part.

Submitting a service request is pretty simple and their website is pretty user-friendly. It's straightforward when it's time to request service and it lists when the contractor has been dispatched and if the service was completed. There was a situation in which a person did not complete the service but submitted that they did complete it. It was for my refrigerator and a person from Strongs Appliance came out. He said it needed a gasket but he couldn't find the serial number. He notified American Home Shield and to my knowledge, the part was sent to him but he never completed the work. I would call him and he would say he was sick and he didn't remember who I was.

American Home Shield is worth the coverage and I like the customer service. I had a leak in one bathroom faucet, some stoppage in another sink in another bathroom, and a toilet that was not flushing like it should. For the third one, American Home Shield said they did not cover the flange so I had to have the work done myself. All the tech did was replace the part on the inside of the tank with the flushing. For the faucet, he replaced the washer for one side but he didn't do the other side and I had to do some extra work myself to keep from having to pay another service fee. Other than that, F6 Plumbing's tech was very polite and since it was multiple jobs, I appreciate it. He took care of all of it.

I like having AHS because they come out and do what they gotta do. They put in a new AC when our old one stopped working and it didn't take them long. Then, the ice maker was not working and it wasn't dropping any ice. My daughter emailed AHS and told them. Then, the contractor, JDS Appliance Repair Services, called me to verify it and set up an appointment to come out here. They had to order a part but that didn't work so they had to order another part. They came out a few days later and it worked. I got the paperwork for it, too.

I have had AHS for about 2 years and in the beginning, I was happy with them. Now I am starting to shop around for a new company. I heard they were bought out by some foreign company in Ethiopia or somewhere and now they suck. There are no American Call centers so calls are taken by agents in third world countries and there is a language barrier. I submitted a service request September 20th and had my dryer checked out on the 25th. This is the second service request. The first was in April. It was determined I need a new motor and timer for a really old dryer. I have gotten no updates at all and still waiting on parts that that were promised the 8th of October. This is unacceptable.

I submitted a claim online for my refrigerator and the website was good. I didn't have a problem with it. They gave me the name of the contact person and the company, and my interactions with the company was professional. The motor of the fan was making some noise, so they replaced the fan blade and now, it's good. I don't hear any noise out of it anymore. I'm satisfied with the service, and I'll tell friends to get it.

I'm completely lost in Florida, so I rely on Home Shield to fix things. They know who to send, while I don't. They send people that are good and very nice. I just make phone calls, and it's very easy. They say, "Oh, according to your number, you're a client that's already paid up, and you're an active customer. We'll send somebody right out." Someone comes, finds out what's wrong and fixes it. I pay a fee, and they say all the work is covered. I don't have to pay for anything else. Even the parts that they bring me are covered. I've had Home Shield come out at least a couple of times now. They fixed my water softener and air conditioner, and so far, the coverage has been 100%. I tell people, "If you can afford it, that's the way to go." They take the payment out every month, and I haven't gone broke.

American Home Shield fits us perfectly. It's affordable and I like the coverage that they offer. They provide good customer service and the right people to come over to fix the issue in your house. We got a furnace fixed. Recently, I did a claim for a leak in the faucet, a stoppage in a bathtub, and a leaking pipe downstairs. They told me that John was gonna be coming to our house, and I got a text message that he'd be here in 25 minutes. My wife and I had a good experience with John. He was knowledgeable of what he was doing. His customer service was top-notch. He got some hair out the tub that was causing stoppage. He fixed the sink and put a new fitting in and a valve. Then he went downstairs to put a new fitting on the pipe so that it won't leak.

The website is very user-friendly and specific. It gives me a dropdown with the options to pinpoint exactly what's wrong, so that the appropriate technicians will be sent out. I also receive the name and the contact information for the contractor. The most recent claim I submitted is a clogged drain for my AC, and the HVAC contractors were good. The plumbing contractor that was sent out was polite, but he seemed a little young and green. He got his snake stuck in the line and it's still sitting in there. I've deemed my claim not covered, so I've not said anything to American Home Shield. It's a foreign object, so they won't cover it.

I would recommend American Home Shield. If there's a problem, it gets fixed. Last week, I called for a leak out of the faucet behind my refrigerator and they replaced the faucet.

My main concern was my toilets were running and weren't flushing properly. But the contractor, High Priority Plumbing, said the water pressure in my home was a little high and dismissed the toilet issues. They put it all on the pressure valve in the home and sent me an estimate. I asked why and they said AHS declined the repair. They don't cover that. AHS told me I could ask for a second opinion but if they found the same thing, then I would have had to pay another service charge. I thought it was a 30-day period and I could still piggyback because this is days within the time the initial plumbers came out and it’s the same issue.

We had some repairs in our air conditioning unit. The contractor was fantastic. They had the equipment within the car and were able to replace everything accordingly. Having AHS is convenient and I'd recommend it.

My spring had broken on my garage door on a Saturday and the techs were here on Monday. It took them about an hour to fix it. I will recommend Flash Garage Doors.

The rollers were worn out on the Samsung dryer so the tech had to almost take the dryer completely apart to replace the rollers. Then, he put the drum back in and reassembled it. He checked a few of the different systems and made sure it still functioned. I've never had a bad contractor from American Home Shield ever. I've taken care of my mom's property for the last five years and I've never had a bad experience with anybody who's come to the house. I like that everything is easy with AHS. I don't have to call a bunch of people.

I had a plumbing issue but I found out based on the severity of it that American Home Shield wouldn't cover it. I was a little confused because when I called in and described the problem to an agent, they said they would cover it. It involves cutting into the wall and adjusting some pipes and they told me to call this company. So, I did and told them what they had to do. A representative from the plumbing company said AHS would not pay for it. So, I called American Home Shield back and told them what the company had said. This time, it was a different person, and it was confirmed that they wouldn't pay for that. I was glad I did my homework there. I just wish the representative had thought before they spoke.

My washer was making a very loud noise. The repair guy gave me an estimated time and day that he would be able to get to me. He came a little earlier than what was expected and got the job done. He replaced the internal parts in the washer. I have another claim that's still open and I got a call from the same contractor earlier today. He will be coming to another property that I have to fix the stove. One of the eyes of the stove does not work.

The fan that cools the condenser stopped working so there was no cool air being pumped into the house. A guy came out the next day, did the diagnostic, swapped out the part, and everything works like a charm. American Home Shield is very responsive. They get things done.