American Home Shield Reviews

The thermostat of our AC downstairs wasn't working properly. We figured out it was the AC unit outside. But it was a quick fix. The tech came in right away the next day, first thing in the morning as soon as I checked with him, and he was in and out. He was great. The customer service of AHS was great, too. They also have a good price.

The customer service of AHS was fine. However, for my recent claim, everything has not been taken care of yet. When the tech left here, he took care of one of the issues. But he said that he had to order a special part. Maybe the part hasn't come in yet. We also don't like the fact that we pay a monthly fee and then whenever someone comes out, you have to still pay something. But that's okay too because of the fact that 9 times out of 10, we still don't end up coming out of pocket once it's taken care of.

One claim that was good was when American Home Shield had a technician out at a reasonable time for an issue with the water heater that was busted and the problem was resolved. The bad one is when it took them a long time for a person to come out and then they said that part wasn't covered or that someone else had damaged the item. And this was with an air conditioning.

When I was trying to get my tankless water heater serviced, I didn't get a good result from it. So, I was disappointed. I wasn't getting any hot water. So, the person that American Home Shield sent out told me something I needed to get it serviced. I said, "Service? I had already had got it all serviced before, but he didn't resolve the problem." He didn't give me the proper feedback that I needed from him. So, I had to go to somebody else and spend money out of my pocket because I thought AHS would do it. But I'm still paying the money for my monthly bill.

My experience with American Home Shield didn't start very positive but once they got it straightened out, it was a good experience. I signed up for a contract and when they did it, they put in the incorrect monthly amount. So I called them back to let them know it was the incorrect contract. They had to cancel that and they couldn't get the price right. Somebody was super rude in the customer service department. But somebody reached out and apologized for that experience and said that they would give me a coupon. I didn't care for the coupon and asked to do some training. And it never happened again. So, something must've worked.

American Home Shield's website is easy to use. And the claims themselves are easy. The most recent one was to check the garbage disposal and it was fixed.

American Home Shield did and covered what they were supposed to. I was okay with it as long as they paid the claim. They're very competent. The most recent claim was the air conditioner that stopped cooling. I filed the claim over the automated system. It worked. Also, the tech was a very nice, knowledgeable gentleman, and he explained what he was doing. I liked his knowledge of the product line and what to do about it because it conked out a second time a week later. He came again and fixed it. AHS didn't charge me for the second trip. The process went very well.

I set up a date when Master Tech Appliance could come out because they couldn't come out that same day and it was four days later. They had to order parts and it took about four days for the part to come in. They came out the following Monday and fixed the appliance. So, it took about a week and a half to get everything taken care of. They did a good job. But it seems like none of these companies have the parts on their truck and once they say what the problem is, it goes back to American Home Shield, who approves it.

The garage door wouldn't go up and down right. You had to have the button or it wouldn't work. I called and talked to American Home Shield, and they sent the Ace's guy out. He was good. He fixed it right off and left. AHS also had a guy come and fix my stove. It's somewhat fixed but the oven still doesn't work quite right. It takes us 40 minutes to get the oven to warm up to 375. If you're a cook, that's an awful long time to wait to get something up to a baking temperature.

Surfside came out for the dishwasher. It wasn't starting and then the hot water coming in wasn't enough. I called American Home Shield. The next business day, they called me and set up a time appointment. The tech was very knowledgeable. He found something else that I didn't. He was a good technician. He said, "I'm gonna go ahead and get the parts for this. And when I come back, it won't take long to put it together." So far, I don't have a problem. I recommend AHS to my family and friends when we gather together. Having AHS is very convenient. The price went up. Almost every year, it will change but I understand with the economy. As a female, it's very convenient just to know that someone is there to fix something for the family.

Get American Home Shield if you don't have it. It’s peace of mind. They have done a lot over 15 years like the boiler, water heater, plumbing, electric., and appliances, like a dishwasher, refrigerator, washing machine, dryer, and oven. I would call, get online, and tell them what I need fixed. They would send somebody. And they would tell me what I need. They tell them what they need to do, and they do it. Two people just came to do my steam boiler, and were excellent people. AHS has a limit on certain things. Like air conditioning, HVAC, 5,000. On a steam boiler, it’s 1,500. I deal with it. But the other things, they cover everything in full. They covered $1,700 worth of work on my pool for $75.

I used American Home Shield for the first time last month and it was helpful. I had a gentleman come out and fix my washing machine. It was easy. He was amazing. He temporarily resolved it while he waited for parts. And once the parts came in, he made contact, came out and fixed it permanently. I just had to pay a deductible.

American Home Shield's service has been better than most. They're the best as far as getting people out. When I lived in San Diego, it was fine. No issues because there were a lot of service people. They now also have AHS at Anderson and on my current house. I haven't had issues getting people out. They come out promptly. I have a card on file with them so once I file a claim, they charge my account automatically. And usually, within that day, I would get an email assigning the repair company. I would call them and make sure when they were coming out to set up an appointment. So, it has been easy. I had a hot water heater repair at the other house where my daughter lives and AHS responded quickly to that and got it taken care of.

Our air conditioner needed an annual check. The contracting company that American Home Shield sent was wonderful. It was a bad wire and they changed the wire out. They had it done in less than half an hour. Generally, AHS sends out a local guy but sometimes, we get a little tangled up with the folks coming out of Austin. When they come out of Austin, half of them don't understand what they're doing. AHS pays attention when you tell them something though. It's worth the money.

We have a central vacuum system and the valve needed to be fixed. The tech got in touch with me within 24 hours but the repair still took another week or two. It was never an inconvenience. It wasn't like we needed to have somebody there to instantly fix it. It was a great experience and I was very happy with it. We've recommended American Home Shield to other people because it was handled so well.

Optimum Appliance was good but the plumbing company before that didn't solve the problem I initially requested for. The water was not flowing through the faucet and the technician replaced the faucet but the problem was still there. He told me I had to create another ticket to solve the problem. I already paid for it and it doesn't make any sense. I'm not happy with that incident. They ended up submitting a report to American Home Shield saying it had to be another trip and I had to pay again. I told AHS that was not fair. So, that’s still ongoing. If a customer submits an issue, AHS should solve that issue as opposed to creating more hurdles based on what the technician tells them. They take the technician's word for something. There are certain things where they create more issues than solving the problem but generally, they are okay, which is why I haven't switched so far.

My experience with American Home Shield has been pretty good. The service is great. I recently had a repair with my AC unit and my refrigerator. It went smoothly. The contractors were great. They resolved the problem. I had to pay out of pocket because on the AC unit, it needed some parts and they said the refrigerant that they had to replace wasn't covered under my contract. Overall, the benefits of having AHS are great because if I didn't have the insurance, it would have cost me a lot more than what I paid out of pocket.

I like the convenience. The fact that I can pick up a phone or get online and pay out a bit of a fee and have all the rest of the work done if it needs to be has always been very convenient. I've had a microwave, the dishwasher and heating system replaced. And I've had a washing machine checked out. American Home Shield just fixed my dishwasher that wouldn't drain. This is the second time I've had to have my dishwasher fixed. AHS' website is user-friendly. And the contractor was on time, professional and friendly. They did the same thing both times. They replaced the solenoid and the timer switch. Go do it. I highly recommend it.

My overview of American Home Shield hasn't been that great because when I first reached out to them to set up a warranty claim for this issue that I've had going on about my plumbing for a while, Patriot Plumbing came out first. They claimed that there was something wrong with the wax ring. So, the guy replaced that. That didn't resolve anything. The person who owns Patriot Plumbing came out, which I didn't even know until I talked to the dispatch lady, but he didn't really do anything. He looked under the house. He looked in the bathroom. I requested both guys from Patriot Plumbing to check my attic. They refused to check it. I was like, "Well, that's one red flag."

I've wanted to cancel American Home Shield a couple of times because they haven't paid for things that to them were legit but I still keep them. I spent $2,500 for my air conditioning, which was only a couple of years old, but it was an act of God and they don't cover that. It happened at another time too with plumbing and that cost me about $1,500. I pay a lot of money and I don't reap the benefits. In my recent claim, the mechanic Complete Air came out within a couple of days. He fixed the issue right away because I told him what was going on and he figured it out before he got here. I also had a claim for my oven and it just wasn’t getting fixed. The techs took three tries and it was finally fixed. Hopefully, it stays fixed. The last couple of times, my experience with AHS has been fine but they keep raising their fees, like everybody else.

My furnace went down. The heating coil was bad. I called American Home Shield and they sent Family Heating and Cooling who then said that it was incompatible with the rest of the furnace. To replace the heating coil will cost me somewhere around $1,700 or I could just replace the whole furnace. They said, the whole furnace will be 10,000, but I had to put out funds for $5,499.99. They were decent guys. They told me the same thing American Home Shield told me that I can put out half and get a brand-new furnace or just put out for the heating coil, which I had problems with before.

The AC unit was not blowing out cold air during a hot day and I had a problem with that. When Comfort First Heating came, it took them just a couple of hours to fix the issue. They were very professional. This is the third year I've used American Home Shield and they’re a good service. The reps get me what I need. But every year, the price goes up exponentially, which is a problem. In the near future, I may have to look elsewhere because I'm starting to pay a lot more money than what I did three years ago.

Our HVAC condenser was leaking and the techs got it fixed when they came on site. American Home Shield’s website is user-friendly and they are a one stop shop for everything.

The fridge was building up with ice at the bottom and the technician knew what it was. When the contractor contacted us, they should have made it clear that we needed to make sure the fridge was defrosted before he came out. But we didn't think about that part. We had to defrost the fridge so he could get into where he needed to get into to replace the thermostat so he had to come back. And when he came back the second time, he said he had to order the part. So, we just started using the fridge again and he said they would let me know when the part comes. When the part came, he came out again. We made sure the fridge was defrosted. He replaced the part and now, the fridge is cooling. We also told him the lights in the fridge weren't working. So he put in an order for that as well. He checked the switches and they were fine, but it looked like the LED light was not working so he had to replace those. But since then, it's working.

My wife does the claim online and it usually goes well. On the other hand, if I have to do it, I'll do it over the phone because I hate dealing with computers. I prefer to talk to a human being. American Home Shield will send an email to my email address, which is the one that we have in the system. They let me know that the contractor has been assigned and that I should expect to be contacted within 24 hours. They send a text within 24 hours and then, the contractor calls and introduces themselves. They’ll ask when a good time for me is. When we had a major electrical issue, I called the contractor on Monday and the owner of the company, Mike, said he was just getting ready to call me. He asked when he could come out. I told him we were there and he said he would be here in 90 minutes. And he was.

I had four different appliances that needed help and previously, American Home Shield had a company and they sent them out. Apparently, those people went out of business. They came out once or twice and then more things needed attention. So, then I called American Home Shield back and I said, "They said they ordered parts for my washing machine and like it's just been dropped. What's going on? It's been like six months." They were like, "Wait, let's see what's going on." They called me back and said they could not get any answers, so they are going to assign it to Sears.

Our family had to move due to military orders and the company is charging contract cancelation fees. This should be illegal, it's not like our family had any choice in the matter. We had been customers for many years. Never again.

This company was highly recommended to us. We paid our dues for 4 years. The first time we had a problem with this company we thought it was just a one time bad experience so we continued to pay for our subscription, we can all have a bad day but after that, EVERY time we tried to get assistance, all we encountered were problems and no help at all from this company. It was always hard to find a person to talk to. The services they subcontract are not reliable and the technicians are just plain rude.

The pump that heated the hot water wasn't working and AG Plumbing, the contractor, replaced it. I have hot water so it’s a good thing. The repair guys were fantastic and I've referred them out to several of my customers. I've had several things I've had to call in on and I like the ease of having American Home Shield. You just call, tell them the problem and then, you get a text message with the people that are gonna be repairing the problem. So, it's been very simple. People should get AHS. It’s worth it and they’re a good company to work with. There is no life on appliances so it's important to be covered.

My recent claim with AHS was for a dishwasher. When the tech came, he told me what the issue was and he fixed it. The tech was good and very respectful. It's been working well now. I also had a pipe leak. They fixed that as well. As of now, the experiences that I've had with AHS have been very positive.

My experience with AHS has been okay. For my recent claim, the garage door wasn't opening. Flash Garage came out and the tech was very knowledgeable. The tech fixed it.

We had continuous running water in one of our bathroom toilets. My spouse notified American Home Shield. We were told which contractor was being sent out and approximately when they'd be arriving. They let my spouse know what they were changing out and about how long it would take. They even allowed her to watch them through the process. My spouse and I both have had wonderful interactions with all the contractors that have been sent out. Home Shield has been a wonderful asset to us as homeowners and it's been great. I would recommend it to anybody, especially I've even had a few coworkers that I've recommended it to that either were already homeowners or getting ready to start looking.

When I first purchased my home 21 years ago, the sellers bought me a one year warranty with American Home Shield. Back then it was 500 a year and something like 29.00 dollars per visit if something was wrong. It covered appliances, furnace/ac, ceiling fans clogged drains, leaking pipes etc. Well, it was ok. They did a good job back then. You can fast forward up to today where the yearly payment to them is about 84 dollars a month, and 75 dollars for each visit. That I figure due to inflation and whatever, is still not a bad deal. So, if an appliance cannot be fixed by a technician, then they will let you buy a comparable priced one for free. A good deal.

Their repair company came and ruined my furnace while installing AC coil. Called many time over weeks and they always say will call back but never do. No way to email or get direct number. Very bad service and would not use again.

Some of the techs that American Home Shield bring in weren't knowledgeable. For example, the plumbing. We had a couple of appointments when they didn't show up or they showed up very late. Also, it's very tough when they would give a range of the tech would be in my house from 10:00 AM to 6:00 PM. That's the whole day. Why couldn't we get a more accurate timing so I could go grocery shopping or little errands that I need to do? That's something that could be worked on.

I've had to use American Home Shield seven times since we've lived there. When I had to contact them, they took the deductible and usually 30 minutes later, I would get a call from whoever is assigned to the job. And they usually follow up with us and make sure everything was okay. I've had to have a couple callbacks, but no issues with them. They were very easy to work with. They answered all my questions. They took the payment easily. They relayed messages back and forth. When they figured out what was wrong, they would tell me, “This is what you're gonna need. This is how much you're gonna need.” And they're very easy to talk to and to communicate with through emails and text messages.

I have American Home Shield for two properties. They are good, and they're good with their response. I have good experience with our other property, but I don't have good experience on my primary home. The recent claim was not that good. We had an issue with the cooktop, and one of the agents came and said they could not repair it. We called AHS again and tried to find out what was happening. The agent was not okay to repair it first. When we said, "We're going to cancel the service," AHS said, "I'll send some agent to take a look at it and give us the feedback." The second agent came. He ordered some replacement part. When I talked to them, they said it could not be replaced. But now, I heard that there is a replacement part, so I'm not sure what's going on. We don't know how this case will be handled. But AHS handled the other incidents well.

I always tell people to get American Home Shield. My husband is disabled. He used to do all these things. Even when the toilet bowl runs, it's too much for him to cognitively do that now. That's why we got AHS. And even though the price went up, it's still amazing. I'm happy with the service. I speak to somebody in the Philippines. They're very lovely. It usually goes very quickly, and they're very professional.

I had a toilet clogged, the water kept coming back, they sent me to the plumber, and they told me that they couldn't do the service because they couldn't remove the toilet to unclog it, I spoke with the supervisor Giancarlo **, and he told me that next time I should read my contract and they charged me the fee $100.

I signed for $77.40 per month since April 2023 and I was told that they will repair all my appliances and AC at no cost. My cooktop did not power on and American Home Shield did not cover the repairs. My AC stopped working in June 2023 and they asked me to pay $1,600 for repairs as it is not covered. I was very shocked that I have to pay this much. I called our AC guy that I used before to get a second opinion, he came and fixed our AC issue for $80. See the difference? American Home Shield asked me to pay $1,600 for repairs while my old AC guy fixed our AC for only $80. I called American Home Shield to cancel on Sept 20, 2023, but the rep refused to cancel and again I was charged another $77.40 on Oct 21, 2023. I made several calls for 2 weeks from just to cancel and I was being passed around and I was told that for me to cancel I must pay another $77.40 for cancellation fee. American Home Shield is a rip off. Do not sign up.

Foxcroft HVAC came to check our air conditioning to see if it needed Freon put in. The tech was very professional when he dealt with us. But he ended up having to have somebody give us a quote for putting Freon in and I never heard back from him. It's been a fiasco. We decided not to have Foxcroft come back anymore and we had another company work on our furnace this week. That worked out very well.

Customer service was pleasant. The contractor contacted me and the tech came the same day. I had to buy the replacement faucet but I didn't buy the right one. What I got had a soap dispenser on it and my sink doesn't have a hole for that. That made me go back and get another type that fits the sink I have. They told me to call them back when I get the part. The techs came the next day and installed it onto my sink.

I had a heater tune up for the winter time. They directed a contractor to me and within two days, the tech came over and finished the job up. He was very nice and knowledgeable. He tested the whole thing out. He was pleased with what he saw which made me feel good. He demonstrated that the system worked fine. He reminded me to do the same thing for the cooling system sometime in April or May. AHS is true to their word. They delivered on what they advertised. There’s no surprises. They said it was gonna be $125 for each time they sent somebody out, and that's exactly what they did.

I had an issue with the boiler. The tech got out in three days. He knew what the issue was. I recommend American Home Shield. They've been able to send a company for the issues we've had and they've been resolved. They've been responsive with timelines. With the website and email, it takes longer for them to answer back. But on the phone, we get a live representative and some direction where the claim is going. If they had iChat, that would help.

We've had positive experiences with American Home Shield. Our last problem was with our air conditioner, and after submitting the claim electronically, I was notified within an hour that it was being taken care of. Within two hours, I was given the name and number of the persons responsible for coming out and taking care of the claim. I was also given a number to contact if I hadn't heard from them within 48 hours.

The tech was efficient. Our dryer wasn't getting hot and he was able to do everything in the same day and in under two hours. I've been with American Home Shield for years, and so far, I haven't had an issue with them. They stand by their word. If they can't fix an item and they have to replace it, most likely, they will. I had an issue where I needed a water heater, and they were accurate with replacing it.

I'm satisfied with American Home Shield, and I'd recommend them. They have done everything that has been needed without delay or any issues. I had a water tank replacement last year, then this year, a dishwasher main control board needed to be replaced. A pump on the washing machine needed to be replaced as well. A couple of years ago, they replaced the refrigerator for me as well as a trash compactor at the same time. I keep my appliances because they can fix them, and it's a reasonable amount of money out of my pocket every month as well as when I call for service.

I've had American Home Shield four years, and I've used them once, which was six weeks ago. Service-wise, it was fine. The claim went good, and the guy was sharp about what he did. He was at my house all 15 minutes. The thing that bothers me is American Home Shield keeps increasing the price without me ever having any calls. I'm sure they have inflation but they should increase the price for people that are using them, and not me.

My washing machine wasn't agitating, and it had something to do with the motor. Hot Shot was sent out, and they were on the worst end of the ones that I've dealt with. The guy they sent out didn't communicate very well, then we waited for a week, and they didn't call me to schedule an appointment to come back. I ended up having to call them to see where the part was, and they said, "Oh, we'll be out there the next day." Besides that, my washing machine is working fine. In fact, I'm using it right now. Every year, I think about dropping American Home Shield, then something goes wrong and I'm glad I have it. Of the companies out there that I know of, they're who I'd go with.

Their website is easy to access and find what you want. Everything's been good, so far. They send somebody right away. I had some plumbing work done on my toilet by Aaron Plumbing. They were real nice and did the work in about 45 minutes. They cleaned up after themselves. They were all good.

I have nothing but a good experience with American Home Shield. The claims process has been great. They usually have somebody the next day. When the stove igniter wasn't working, the contractor that came out lowered the gas. But it didn't turn back up when they were testing it, so there was no gas coming up. While the tech was there, he did a couple of other repairs. He replaced the igniter and that little wrap thing that goes on the oven to keep the heat from coming out.

My last claim with American Home Shield was fine. The one before that is still not fixed, but I just gave up on it. I had a gentleman out here. It was the switch on my washing machine. We thought it was fixed until we started doing laundry. When you shut the lid, it doesn't always connect to start the clothes washer. So you have to keep coming back even now to make sure that it made the connection. So what you do is you lift the lid and let it slam, and then it makes the connection. That's never been fixed. The issue is that I was being accused of not returning calls. They would say that they called, and according to my phone, nobody called. I even had a witness with my sister-in-law. They told me he would call in 30 minutes. We sat there and waited for a phone call but never got it. I've even considered finding somebody else because of that.

For the most part, I always get the services that I need. Sometimes it takes way too long. But once they do the service, it is outstanding. They're not responsible for the service and how long it takes for the service people to get there. But sometimes you have to wait three or four weeks for them to even fix something, and when it's your refrigerator, that is unacceptable. The last claim that I had was for a socket. It had a burning smell, and there were some wires in there that were burned. It took three days to get somebody out there. What if my kitchen had burned down in the process? But the contractor's work is very good.

American Home Shield has been good. I made a claim yesterday on my refrigerator, and the vendor was quick in getting back to me. I've got an appointment for them to come see my refrigerator tomorrow. This is the third time I've made a claim on my refrigerator this year, so I'll see tomorrow if they can get to the bottom of it because I'm done making claims for the same problem. But overall, American Home Shield is responsive and they make it easy for me to make a claim. Everyone I've interacted with that they sent out has been pretty cool.

My experience with American Home Shield for the most part has been pretty positive. But there were a couple of instances where their representatives didn't exactly know what they were doing. Sometimes their accents are thick. And when you advise of a problem, they try to say the policy doesn't cover it. An instance of this was when I took part in one of their free services where they did a check on the HVAC system. In the process of the person doing the service, they found that one of the pipes under my house was leaking.

I've only had to use American Home Shield one time and it worked out great. It was for my air conditioner that went out. It wasn't blowing hot air. The claims process went very well because I filed the claim and, two days later, the air conditioning was fixed. All I had to do was pay my deductible of $100.

I've been very satisfied with American Home Shield. I've had a hot water heater and a washing machine that they covered for me. Those are expensive items. Out of my pocket, I've spent $200. I like that. They had to eliminate things so I was without a hot water heater for two months. But it was due process and I understand that. It was the same thing with the washing machine. It was about a month, but it was due process. You can only work as fast as you can get your stuff to try to fix something. So I get that.

I don't like American Home Shield. I'm about to cancel it. They always find a way to not pay. It's sad. As much money as I paid American Home Shield, they always got these little hidden words inside of these policies where they won't cover something. When I really needed them, I didn't get them. I ended up paying even more money. I've had electrical claims, and I don't really use them for that much. For what I use them for, it doesn't even come close to the amount of money that I've invested in this company.

American Home Shield is a must have for anybody with a home. A toilet in my half bath leaked water, and American Home Shield replaced the valve. The tech resolved the issue. He was very professional and polite.

Their service is great. I called them when I had some HVAC issues and the guy was out a couple of days later. He was awesome. He was a friendly guy. He was very knowledgeable. He knew what the problem was within a couple of minutes. It was a pretty cool experience. I'm a satisfied customer. Everything went like it was supposed to.

American Home Shield has done extremely well for us. For the most part, the technicians were really well. But I plan on calling American Home Shield about the AC. I would tell them that I don't want the same companies. It was 24-hour service, and I had to wait about four days. Also, they didn't have their act together on what the problem was with the air conditioner. They said it would have to be replaced and they didn't send in the form to American Home Shield to indicate that it couldn't be repaired. That was the only bad contractor that we had. When I had a claim for the garage door opener, a guy came out but he didn't carry that particular battery with him. So he ordered one and came back and fixed it. I was pretty happy with that.

My most recent claim with American Home Shield was for a dishwasher. It took them five times to come look at it, and then the guy came and fixed it, and then it wasn't fixed. They had to come out the third time to look at it again. Then they had to figure out what they were gonna do, and they came out again. So, I wasn't really happy about that. Each time, I had to leave work and go open the door and let them in. They should have come the first time, diagnosed it, got the parts, and fixed it on the second time. It dragged out. It wasn't American Home Shield's fault, it was the vendor's fault. They're saying, "Oh, it's working." It's like it works once and then it's back to doing the same thing it did. So, it's still broken.

It was nice to talk to someone from American Home Shield domestically, because a lot of that stuff can be outsourced. We hit it off well and the rep let me know about part of the promotion I was looking into. If I had gone with the highest plan, the same kind of discount would have applied upwards. That was what we needed, so we ended up doing a higher tier because of that interaction.

The thermostat register on my microwave was making all kinds of weird noises. I didn't have a read out of what the temperature was on the oven, which presented some problems. I put the claim in through the website and was contacted back immediately saying that Mr. Appliance of Pasadena would be there, and they gave me the date and time. They showed up when they said they would, and the gentleman was very nice and knowledgeable. But he was unable to pull a model number, at least off the microwave. He worked on it for a while and he was looking at pictures of them and trying to find one that looked like it. He took a few pictures of my stuff and uploaded it to the American Home Shield portal. He was in and out of there in under a half hour. He was most pleasant. He said that typically, I would get an email that day, and then it would be followed up later because he was unable to find the model number.

Axis Plumbing was great. They had to come twice but they did excellent work. They got my ice maker fixed. They ordered one part and when the part came, they came back out to put it in. It's supposed to make cubed ice and crushed ice, but it was only making all crushed ice. They realized that it was another part that they had to order. So, they ordered the second part, and then they had to come back and put that one there. Now, it works perfectly.

I had a leak in the stovetop. I called American Home Shield and spoke with someone. The reps are always good, nice and kind and very helpful. They sent me an email and told me that it was approved for a new stovetop. Then they delivered it on Monday. The installer was very good and respectful. He was also very amenable and professional. But it had to be cut a little bit because the old one was a tad bit smaller. Then it fell right in. But he couldn't get it in, so he couldn't do his part of connecting because it wasn't fitting right. American Home Shield helped me a whole lot and saved me a lot of money since I'm a widow. They are quite efficient. They repaired about three things and everything has been really good.

We had a terrible experience with the most recent claim. We have a broken oven. We made our claim out at the end of August. We got a technician but it took a couple of weeks. That technician unfortunately had a personal health problem and kind of disappeared and didn't have anybody here returning his calls. Finally, I called American Home Shield and said, "What's going on with my oven repair?" They told me that they would have to reassign it. So they reassigned it and somebody came out finally. They said, "Oh, we need this part." They told me that they were gonna be shipped to our house. So we waited. 10 days went by but there were no parts. We found out that the part was lost. American Home Shield said they would order it again.

American Home Shield did everything that I needed so far. When I have a claim, I fill out a ticket online, and then they call me and send somebody out. When I had a claim for the air conditioning, they were able to get somebody out in two days. The contractor was knowledgeable and very nice. He fixed the problem. But the next day, it popped again. So he came back and rewired everything. I did not pay extra. They didn't re-charge me. They just came back out and made sure it was fixed right. I haven't had any problems since. I've also had American Home Shield broken pipes and they were pretty quick and did a good job.

I sent in a claim over a phone call. I was able to set it up pretty quick. The rep was cordial. It was a pleasant interaction. The guy that came out was very knowledgeable. He did pretty good. He figured out the issue and then got the the part that was required in the time that he promised, and fixed it up.

When the sump pump wasn't working, I called up American Home Shield, and then I went online, putting in what was the problem, and they took it from there. They assigned someone to me, and the contractor came right out and took care of my problem. It was very easy. The rep was pleasant, professional, and very helpful. The contractor was professional and took care of my problem. They wanted to make sure that the sump pump had a dedicated line. It didn't register on my wall panel. So I had an electrician come out, looked at everything, and that was taken care of.

We had a washing machine that needed to be repaired, and American Home Shield got on that well but then we had a refrigerator about a week or so after that, and the repairman said that it could not be repaired. It was a little over 26 years old, and he said there were no parts. It was not cooling. The repairman let American Home Shield know, and they told us what they would pay for a new one, and so we went from there. We got the new one straight from the Whirlpool factory. They brought it in. It was 1,395 and AHS paid 1,095. But that was 1,095 plus the 1,395, and that was not the way it was represented when we ordered it from Whirlpool. AHS paid 1,095 and we paid 1,395.

We used American Home Shield for plumbing. The company came out twice. They had to come back, but they took care of everything. They were good. They couldn't do anything because it's a solar water heater, and nobody in this area works on it. After that, I called everybody. They said they don't do it anymore. So, that was just an oddity, but AHS didn’t offer to replace the water heater. There's nothing wrong with the water heater. It was just a leak, and then we fixed that.

American Home Shield used to be my favorite but every time there's something happening in my house, they say that I'm not covered. I had a water leakage. I called. I paid the amount for charge money but in the process of fixing the water leakage, there was a damage to the sheetrock. Getting anybody to fix that was an uphill battle. The primary problem is not a problem. Once you call them, they will fix on appointment. Getting the secondary problem resolved was what took me a long time twice.

I got a claim to American Home Shield right now for a replacement air conditioning unit. They offered it at 50% off of the equipment price, and so, that's what we got. I initiated the claim online, but I have talked to them on the phone as well. The claim process is good. It's a little bit awkward. I've had to check with them several times just making sure that I was getting what I was expecting, and I did. So, it was good in the end.

Our oven wasn't heating up. My husband set up the claim with American Home Shield online. We had issues with the company that was supposed to come out. AHS took care of it right away. The techs couldn't figure out how to put the oven racks back in. But everything works, so they did a good job. When people say they're gonna buy a house, I recommend AHS.

The claim process with American Home Shield is fairly simple. I recently had a claim that was related to my central heating system. The tech arrived at the house and I showed him the problem. It looked like a thermostat issue. When I tried to turn the system on, it wouldn't come on. He went to the system after I showed him where it was, and he opened up the heater and found that the wires providing AC to the unit had burned. He fixed them and made sure everything worked. It was fast.

My refrigerator wasn't freezing or cooling. American Home Shield paid off on my merchandise. They replaced it. It was great. I was satisfied. I gave a couple of friends to sign up with AHS.

My sink was leaking and had gotten water all over my upstairs and it was leaking to my downstairs. The plumber that came out was excellent. He was really knowledgeable. He took time to show me what the problem was, where the problem was, and how he was going to fix the problem. So, that was a plus for him. He didn't say, "Okay, I know what that is. I'll just fix it myself."

American Home Shield's service has been good. Any time I've had a problem, they've responded promptly and they've contacted the necessary knowledgeable persons who had expertise and provided assistance that way. Recently, I had a guy come out and check my junction box and my power, and it was fine. Before that, I called them about a water leak in a pipe in a small bathroom. That was all resolved. I did have a claim with an air conditioner. It was a cooling issue, and they paid for one pound of coolant, and then I had to pay for the rest of it. I wasn't aware that that was the case. That was unexpected. The initial $100 deductible, and then an additional on top of that in terms of cooling caught me by surprise. Other than that, it was good.

American Home Shield sent someone for the air conditioning. The guy said my air conditioner wasn't blowing at all. He was very thorough and professional. He opened up the door and showed me how it was shaking and how it was a sign that the motor wasn't running anymore. He gave me a little review of what was going on. He also let me know that the part was in and that he was gonna go get it and install it the same day. I was extremely happy about that because it was on a Friday. It was an A-plus service I received from that particular contractor.

I recently had a claim when one of the burners on my stove was out so I needed that changed. The contractor who came out ordered the new burner, came back, and replaced it. He has come a couple of times to my house and he's a nice fellow. He's polite, on time, and he knows what he's doing. But I've had some problems with American Home Shield where the workman that came out didn't know what they were doing. I had to hire somebody else to do the job properly and pay them. When my air conditioning was out, I called them and the contractor who came out was telling me I had to dig up my backyard for him to come out and take a look at the pipes. He can't just tell me to do that and I have to pay to dig up my backyard. I called Air Around the Clock and they came out and they fixed my thing without having to dig up my backyard.

Submitting a claim was very easy. I went online, paid the deductible, and the contractor came out. They deemed that the wall oven wasn't repairable and we had a new wall oven delivered in about 10 days. American Home Shield has always been wonderful and they're less expensive than most people. My wife and I have been very satisfied with them.

This year was a real problem. We pay the year in full and we paid in full in May. They gave us a $100 discount but that did not get registered and they would not allow us to use the service. They kept calling telling me to call this number to resolve the $100 discount but they would say they got the $100 discount and they were processing it and everything was good. We went back and forth until I filed a Better Business Bureau complaint about this. Within 24 hours, AHS called me back and said they finally registered the discount and that I can use the services. But I lost about four months from not being able to use the service.

Submitting claims has been excellent over the years that I've had American Home Shield. I call and they get right on it. They come out and take care of it. Their reps have always been very courteous and they listen to what I had to say. American Home Shield is nothing but the best. It's the best insurance I've had in a long time.

Red Rock Heating fixed the problem quickly and the only thing I didn't like about American Home Shield was they wouldn't pay for the refrigerant that needed to be replaced. It's about $100 a pound and they pay $10. A couple of the contractors have been very good but some have been so-so. I've suggested AHS to friends and my sister already got it.

We had some air ducts that were supposed to be attached to the vent. We have a mobile home. We live in Houston and we go out for the weekends to Livingston. We had to drive over there so that the repairman could come in and repair the ducts. He wasn't too thrilled about going under the mobile home and you could tell. He expressed it and when he did go under there, he came back and he said that he was gonna have to write a ticket so that someone else could come and repair it. I asked him why and he said that the ticket that AHS wrote was just to go and look at what the problem was and evaluate the problem. I told him I didn't understand why if I told them what the problem was.

When I submit claims, I usually get a call the day before and the contractor tries to give me a window to work with, and they'll be there. But this time, I had to call them and they ended up calling me an hour before they were gonna go to my house. It was very inconvenient and that was not the norm. But they did the work and it was great. The only negative was that they didn't call to tell me what was wrong or what they had fixed. I like to know what went wrong. American Home Shield helps, especially a single mom who's not handy. I like the peace of mind that I can pick the phone up, make the call and know that something's gonna be fixed.

The contractors are a little slow but I haven't had any problems with getting anyone out to my house for any repairs. The techs repaired my pool equipment, a pool pump and pool heater as well as my washer and dryer. If I was to have a major breakdown, it could most likely be covered through American Home Shield just by me paying my monthly premium along with my deductible. But I don’t like that in the last year, AHS went up $15 a month on my premium.

Appliance Yikes is probably one of the most knowledgeable companies that I've come across. They've come out for our oven, washer-dryer, and stovetop range. The owner really knows his stuff and he takes time to explain things I can do to maintain and keep my appliance in good working order and prevent problems in the future. I submit claims to AHS online and the turnaround time was pretty quick. They were pretty great at coming out. The only thing is my renewal price. The best they could do was a 21% increase in the price with a plan that was worse. That's a huge increase in one year. I'm not gonna be renewing.

I went online and once I put my request in, it was probably less than five minutes that American Home Shield had assigned it to someone. I was having a problem with the form that was on the website and I called and the rep sent the form to me. I was able to fill it out while I was on the phone with him and he set the appointment up. I'm scheduled for the contractor to come on Wednesday. But they called me right away and scheduled a time for them to come out and do the check on the heating unit. AHS has been great. I haven't had a problem getting anybody to come out and service anything. And when I needed something replaced, it was effortless.

American Home Shield is responsive and always sends somebody out. I'm getting the value for what I'm paying. The sump pump wouldn't turn off and when I submitted the claim, the online portal was excellent. You go in, submit the claim and somebody contacts you within a day or two, and comes out and fixes it. It's the best part of dealing with them. I don't have to call or do anything other than use the portal. I've had three claims and AHS only denied one because it was still under warranty with the manufacturer. Plus, the companies that AHS uses are good.

My microwave gauge failed and a person checked it and said it had to be replaced. I called a couple of times and American Home Shield said okay. And then, Covid broke out. After Covid, I put in another service and AHS told me to buy one at Lowe’s and then file for a refund. I ordered it online and then got it. I made sure AHS was gonna come and fix it but it’s not being done. I've been chasing that for a long time. One time, when they called, I gave all the frame measurements. They told me to give all those numbers and then they would give me how much. They would let me know but it's not happening. This is making me think twice because October is the yearly renewal. I'm well aware that the monthly charges went up from $55 to $95. Still, this is the service I'm getting. Apart from that, we didn't have that many services. There is another similar issue with the washing machine and we replaced our own.

I had a problem with the kitchen disposal. American Home Shield sent United Air Temp. Their guy came in and he had to step away and grab a part that he didn't have and come back. I did the claim online. I don't use the website a lot, but when I do, it's clear to me how to use it. My experience with American Home Shield was good. It adds peace of mind to know someone is there to take care of stuff.

I really like AHS. I know other people had terrible luck, but I've never had a really bad problem with any of them. I live up by Kings Canyon National Park. And to get the guys to come up to service my house or even to get anybody doing maintenance on it is a pain in the butt. But American Home Shield seems to find the guys that will come up to my area and do the work.

American Home Shield has always responded quickly and helped me find someone. Even if someone had to come in a little further out to my town, they made sure that I had somebody address the situation quickly. I pay $100 when I call in, and if there's a balance due, I pay the service people when they come out. Having American Home Shield is worth every penny.

My furnace fan was not coming on. When the fan is supposed to kick on, we heard a loud humming noise. My brother looked at it and told me that the fan wasn't jumping, so I called American Home Shield and they sent somebody out and they fixed it. After the rep put in all the information, she told me who it was, and they should be giving me a call within the next 24 hours to set up an appointment. They called me. Within about 7 hours, I had a phone call. I did not answer because it wasn't a number that I knew and it didn't show up as them, but they called me and scheduled me an appointment, and showed up when they were supposed to.

I had an outlet that was acting up. The tech that came out was good. He put a new outlet in that was wired. It's great now. AHS has been pretty decent for us. So far, it appears to keep the cost down with the $100 service fee. It's saved some money as opposed to calling out of the Yellow Pages.

My heat was not working on the first floor and I called AHS. AHS first sent Main Line but they kept on going back and forth, told me the vent was not okay. They would also not come on the line. I went to AHS again to send another vendor. They did not send another vendor. Each time I would call their customer service, they would say that they needed permission from their seniors, and someone would come back to me. This went on for a few days. I had no more patience. I just called a contractor on my own and got it fixed. There was nothing in the venting. It was the main furnace which was broken. I had to replace the heater. That was it.

Our washing machine was having the same problem it did when the tech came out the first time. It would not spin and it was still throwing an F21 code. I have a nine-month-old puppy and the techs who came out were wonderful with him. They were also wonderful with the whole procedure of getting the washing machine going again. They were friendly. They explained everything to me. It was a very good experience. AHS is an excellent company. They have excellent coverage, as well. I like that if the issue is not fixed the first time, they will come out without being charged again.

The contractor looked into the air conditioning system at one of my properties and dealing with the rep from American Home Shield was very easy and friendly. I had to pay 150 to have the contractor look at the unit, review it and then fix it. It seems to be working. AHS was professional and timely.

My recent claim with AHS was for my dryer that was not heating up. Central Appliance came out and were very good, thorough and professional. There were two parts that needed to be replaced. We had to wait for the parts to get shipped. The tech made the change once they came in and it was fairly quick. I like that AHS gives you the confidence of finding a professional to rectify the issue that you have. It's definitely worth having the coverage for it.

My experience with AHS has been good. They have quick responses and some good contractors. My recent claim was for the exhaust fan. The techs who came out were very professional.

I had an issue with the AC, and American Home Shield sent somebody who fixed it. Submitting the claim was easy. I called and submitted the claim, and the next day, they sent a technician. I explained to him what the problem was, and he knew right away what to do.

I deeply regret paying for several years for a home warranty plan with AHS. What a monumental waste of money! AHS uses shoddy contractors you've never heard of and always finds ways to decline to pay for services. It kept sending out random contractors to patch together my aging A/C unit as it continually leaked expensive freon I had to keep replacing. Why? To avoid replacing a system that clearly continued to malfunction. I finally had to hire a reputable company myself to install a new system. This is only one of the maddening experiences I had with AHS, and I had no positive experiences with AHS. I would not recommend AHS to anyone who wants to actually receive a benefit for the money they spend.

When the hot water tank failed, it took American Home Shield several weeks to get the hot water tank. It was a simple thing. I could have ordered it myself, and I should have taken the cash out and done it myself. So sometimes, getting the approval to make a fix or repair is not straightforward and takes time. But it did get fixed and it works. I'm happy with it. Every time A-Fix has come out, it's been perfect. They've been great. They worked on my washing machine. The refrigerator door that I thought would never get fixed from other guys, they got a new hinge approved and put it in. They also put new seals on the door so they don't leak and there's no ice. They have done a great job for us. But American Home Shield keeps on changing the coverage every year and the rate went up 50% this year.

My sister had American Home Shield first and told me about it. She died in 2021. My nephew still lives in the house and I take care of all my nephew’s needs and finances. After my sister died, I kept the home warranty and I'm glad I did because it's like those things needed to take care of things right away. I see things down the road that this would apply to, especially since the service fee is so low. All I have to do is pay the service fee.

I had the claim for a hot water heater and they did the work. Everything came out fine. There was a little bit of a hassle with the claim because there had to be some upgrades that needed to be done. The old hot water heater wasn't up to code because it had been installed under different codes. As time passed, the codes had been updated. When the guys came out to give me an estimate or look at it to see what they needed to do, they said they had to upgrade some of the protections for the hot water heater. Initially, American Home Shield said they weren't gonna cover that. But then, my real estate agent and a couple of other people weighed in on the contract, and they finally convinced them that the contract said that they would cover it.

I don't like doing the claim by phone because when I get somebody, they have really thick accents. They speak English but they don't understand. So for the most part, I put my claim in online. When I needed a checkup, they charged me $100 for somebody to come out. But that company did not go. I was trying to reschedule with the company, but they never came out. I wanted to reschedule one, and American Home Shield charged me another $100 for the same company that didn't show up the first time. I had to fight to get that $100 back. When you want the $100 back, you have to call in and there's the language and communication barrier. So I'm not satisfied with American Shield at all. But their website is really good. I can find my contract and request service there.

Submitting the claim was a smooth process. They took all my information and everything went as planned. The tech asked me what problems that I was having, and I told him. He checked everything out and took care of what needed to be taken care of. American Home Shield is a good company. Their price went up a little bit, but it's worth it.

Home Shield's customer service was very nice. I told them what I needed and saw what they had available to come to do the repairs. I had them send someone out to repair my refrigerator. The magnet on the refrigerator wore out. The techs came and they replaced it. They fixed everything very well. I had them fix my icemaker on it as well.

A lot of my friends recommended getting a home protection policy and there were a series of different ones. I shopped and I picked American Home Shield. A lot of the home warranties didn't cover oil furnaces and that was the deciding factor for me. American Home Shield is efficient and prompt. Everybody that they've sent here was very professional and efficiently completed their jobs.

Our experience with AHS has been excellent. They're doing very well. They're very quick and they always provide numbers to whoever I need help from. I always get a call within a day or two from the person that's coming to my house. We've had leaks with the washer. They've replaced the washing machine. They replaced the garage automatic door opener when that broke, too. Anything that they can't repair, they replace. We also had our water heater go as well and we didn't have to pay very much. I was pleased about that.

My most recent claim with AHS was for a toilet that started to leak. It started rocking back and forth and I thought maybe the underside was broken. They sent some plumbers out that fixed it without any problem. The other time, it was my dishwasher. They were able to come in and repair the dishwasher. It was easy to submit those claims. They got back to me quickly, within a couple of days and had somebody out. Everything was fine. It was professional and courteous. I didn't have any problems with their reps. The techs were all respectful of my home and got to it and got the job done quickly.

The washing machine had an error code and the original contractor called and I wasn't happy with the phone call I had with them. So, I called American Home Shield and asked them if they could reassign the contractor to one that I had worked with previously. My dryer had broken and I liked that contractor. They were very professional and prompt. American Home Shield switched us to that contractor so I was very happy with that because it was someone I was familiar with. They were already in my house and I knew they did a good job the first time. This claim is not done yet. The company came and ordered a part, and we're waiting for the part to come in for them to fix it.

When I had a stoppage in my tub, American Home Shield gave me the number and I called the company. They replied right away and came out promptly. They did it in less than five minutes. It was a very nice visit. They were polite and respectful of my home. I have had problems in the past with some contractors but after making my concerns made known to American Home Shield, they took care of the issue. I'm unhappy with their price though.

American Home Shield sent this company to fix the system and it was fixed. But a day later, it was down again. So, they sent the repair guy back in two more days. When he came out, he said the coils were going bad in it, and it needed Freon. They replaced the fan on it and I'm not satisfied. It wasn’t put in professionally. It knocked some time when I turned the system on before it went down completely. They had to order a part and I waited a little over two weeks. They said they ordered it from AHS so I said I would call them. I did and AHS said they never ordered the part.

It's been good with American Home Shield. I'm in the process of doing another claim and everything's going smoothly. They do a good job as far as getting everybody out there. They take care of their business. I had them way back. It didn't go smoothly, and I left. Then a friend of mine has had them for 12 years, and they got him a new fridge. It sounded like they changed. This time around, they already fixed my washer. One of the pipes went out in the back. They went in, put a new pipe, and had a guy come out, plaster the wall and put it back together. Now, my compressor went out on the refrigerator. That's covered so they're gonna come out today and supposed to be installing the compressor into my refrigerator.

American Home Shield replaced a garbage disposal. They gave me a date that someone would be out three weeks after I called. But to my surprise, a few days later, they called and said one of their workers finished early and they could be by that afternoon. That was great. It was done a lot sooner than originally planned. He was friendly, capable and did a good job.

I needed electrical work but American Home Shield only uses one electrician in the area where I live. That company came out to my house before. But it was unpleasant and made me so uncomfortable as well as frightful, I told AHS I did not want that company, Kelly Brother's Electric, in my home again. So, they said they would find me another vendor to come take care of my light fixture problem. I called them again and they sent me an email that I could find my own vendor to come and do the work with their approval. So, I did. The tech came and examined whatever the problem was, called AHS. After he told them what the problem was, that the ceiling fan with the light fixture would need a replacement because it was almost 20 years old, and asked him what his fee would be, he said he would charge 200.

Submitting the claim for the washer and dryer went pretty easy, but that's because the first time, I ended up canceling the insurance policy with American Home Shield because they didn't go with the terms of the agreement. The technician came out and said the cord was cut. I wasn't pleased with it because I was paying them for months for a service and for them to cover some stuff in my home, but they didn't cover it. Once we canceled the policy, they called a couple of months later, and they wanted to see what they could do to help. They gave us a free month. The last claim that we did, it worked out pretty good. The rep was courteous, kind and professional. The tech came out and my wife had interaction with him and she said it was good.

I had a leak in my kitchen sink and the people who came in were pleasant. However, they didn't fix the situation. The company was supposed to have called Home Shield to tell them what was needed, but I haven't heard from anybody. And that's been months ago. Other than that, AHS is usually prompt and follows through with most claims.

I dealt with American Home Shield for over a year to have the air conditioning fixed. They sent a person out last year to fix it but the guy didn't do the job correctly, so the AC didn't work. He didn’t know what he was doing. It took another several months to get somebody else out there to fix it and hours of phone calls and frustration. The customer service is horrible and the resolution department is the worst. All the customer service people you call are from some foreign country and barely understand English.

I had a plumbing leak. American Home Shield had a contractor fix it.

My interactions with the American Home Shield reps were all pleasant. The contractor was good and the only downside was the heater. They initially ordered the wrong one so they had to send it back and re-order the right one. So, it ended up taking two weeks to fix versus a few days, which was a little inconvenient, but unavoidable. AHS is a reliable service provider and I'm content with the level of service I received.

Amazing Comfort was the last one that I had just on the 23rd. It was a great experience as always. The tech replaced my thermostat because it didn't communicate with my HVAC system and caused my gas bill to increase every year. He also checked my system and made sure that the new thermostat and my HVAC system communicated with each other and worked properly. That helps me save on my energy bill.

I spoke to American Home Shield. The rep checked into my washer and refrigerator issues and resolved it, gave me information and updates. But for the washer, it took them several months, because they said they ordered parts and they never contacted me. When I contacted them and AHS contacted them, they said they were missing the part and had to wait. Now it's three weeks, and the part is still not there. But they didn't say anything. It went on for another month before AHS got that contractor to come back out to finish the job. But it's still shaking, so I need to call back AHS because they just did it two weeks ago. But for the refrigerator, it was fine.

American Home Shield had to replace one of the two heating units. The contractor explained the system and it was great dealing with them. The repair is not done yet. They'll be here tomorrow, hopefully, to get everything done. AHS is worth the money. But sometimes, when I call, I have people that I can't understand as far as their accent. I just need more English people where they don't have to continue to repeat themselves so I can understand what they're telling me or asking me.

It's very easy to submit a claim. And American Home Shield is good, but sometimes the follow through with the companies aren't the best, like when I had them come out for a broken microwave. They didn't call back for almost two months and I had to follow through. And when they sent the new microwave because they said they couldn't find the part for my old one, it didn't fit. So they gave me a gift card to Lowe's and I'll buy my own. It's my house so I will have to follow through. But if they had one person in charge of each account that can review things. Other than that, everyone that I talked to through AHS is nice. They go the extra mile and would call me back.

We have been customers of American Home Shield for over 15 years. Our water heater went out, so we contacted them and they sent out a contractor. The contractor determined the water heater was defective and would need replaced. I did receive the estimate and our out-of-pocket expense was $1405. I asked for an explanation of why this isn’t covered and they said because it’s modifications and permits. I’m being charged $200 to replace a shutoff valve on top of the water heater, another $250 to replace the hot water line on top of the water heater and another $250 to replace the cold waterline on top of the water heater.

One and only refrigerator in the home broke on Monday. Do have to keep medicine in it. I was finally contacted after several calls by a appliance company that came out on Thursday and said he could not fix it. Warranty company is now wanting to send someone else out but they have been unable to find anyone to dispatch or take the job to even set up an appointment with me. I was told this morning after hours on the phone with them that if I had not been serviced by Friday at 2 PM today, they would move forward with letting me go buy a new refrigerator this weekend, and after another hour on the phone that has now been denied while they still try to find somebody to come and take another look at it.

They kept me on the phone for over 30 minutes to cancel the contract. Were rude and persistent trying to make me stay. Horrible experience trying to cancel. The technicians tried to get a new water heater when only a part was needed.

When you sign up, AHS protects everything that's under their coverage in your home. They stand behind their warranty. Recently, the condensing unit outside was damaged beyond repair and so was the inside. They replaced both units.

I received this hot water heater through my AHS. In 2021 several. 2022 had to have repair. 2023. The tank seal had a leak that caused the thermostat to malfunctioned causing a fire. Tank had a leak that wet the coils. AHS had the tank replaced with the same product. October 12. On October 23 the thermostat went out again. AHS had the thermostat replaced. Not even 24 hours later today October 25. Yet again the hot water heater isn’t functioning properly. Waiting for the plumber to come out again today. STAY AWAY FROM THIS PRODUCT.

I was having problems with a ceiling fan making too much noise. I did the claim online and the process was pretty straightforward. It takes you from one step to the next. It's simple and I'm not the most computer-savvy person in the world. So, it worked out fine. Later on, the contractor set up an appointment. They told me that the electrician would give me a call a half-hour before he showed up, but it was gonna be between 10:00 and 12:00. When he was here, he turned on the fan and said that the fan was out of balance. So, he worked on getting it balanced. There were some problems that the fan blades were all warped, but he was able to get it to where it would be quiet. He was very professional and personable. He listened and communicated well, and told me everything that was going on. They did a great job. My policy with American Home Shield is pretty comprehensive. So, if anything goes wrong, it's probably covered under the policy.

This company feels like a scam. I've had electricians and HVAC come. With the electricians, I was given an exaggerated quote (e.g. having to go through drywall to run new circuits) to resolve an issue. The 2nd guy was similar but didn't include the drywall need. None of this made since, I am an electrical engineer, so I called my own electrician. The fix was simple and less than $300. Replacing the a 20A with a 30A at the breaker. No new circuits needed.

American Home Shield's website is pretty easy to use. You log in to go to submit a claim and then you pick the specific item in the category. You say what's wrong and hit submit. Then it goes out to whoever they're contracted with and then the contractor contacts you to set up the appointment. When our air conditioner was making an awful screeching noise, I submitted the claim early in the morning and I had a call by that same day to set up an appointment for the contractor to come out and look at it. So it was very quick and efficient. When the tech came out, he tested it out to make sure it was making the noise. Then he had to replace a motor in the fan part. Within 40 minutes, the issue was resolved.

When the contractor came to look at our AC he even said they never cover anything and they always refuse to pay. I had to call my credit card company to stop them from taking the monthly charges. I heard from the credit card agent that, "Oh I have had many people call with the same problem as you about them not covering anything and refusing to fix things and also not stopping taking monthly payments." WORSE WARRANTY COMPANY I HAVE DEALT WITH. STAY AWAY FROM THEM. Don't waste your money.

I had a leak on the drain pipe of my kitchen sink. The tech saw that the whole seal was gone. He replaced it with a new one. Everything was seamless and the whole process was very easy. I'm very happy with AHS' service.

American Home Shield has been excellent. I have been continuing with them every year since 2017. They send me an annual contract at renewal time and I read it thoroughly. I have also been targeted by competitors, but they don't offer as lucrative a coverage even though they have deep discounted cost. I look at them, but it's not worth my moving away from American Home Shield. I've been exceptionally satisfied. I've had a couple of claims in past years and it's always been an easy process. My most recent claim was for a plumbing issue in my master bathroom. I submitted it through the American Home Shield portal, and it was the best user experience that I've had online.

One of the circuits dropped out in the house. I went out and I could not reset the breaker. I did not want to replace the circuit breaker myself, so I called American Home Shield. It was easy to get through, but it was after hours. So, it was all automated. That made it a little more of a challenge for me, but it all worked out. All American Electric Services came out. They were able to reset the breaker. So, I learned something. The tech was a good guy. We went out there together and I watched him reset it, and then we reset it again. I'm very satisfied with AHS. It's one call to get service. I don't have to look up each individual plumber or electrician. It's worth it, especially if you have an older home. I'd recommend it to others.

I had a Kenmore washing machine, and on August 3rd, a request was sent to American Home Shield and I paid my $100 for deductible. They immediately issued a company called Axis, a plumbing repair company. But I did not look up the reviews on that company and I just set it up. At six weeks after I've been calling Axis and trying to find out what was going on and asking for help, a supervisor called me at that point.

American Home Shield recently sent Helios Air to work on our AC. They were able to fix it and we didn't have any complaints about it. It was done timely. So, that was great. We're pleased with AHS. It's different than the other home repair programs that we've had. With this one, you have to pay $100 and something per visit. The other one does not include that, but this one also had a little bit of a wider range of things that were covered without having to add extra things to it. We're happy with it.

The contractor came out when the AC unit was not working. They looked at it and one of the units wasn't working. My mother said that the unit upstairs was dripping through the ceiling. So something was wrong with something up there and then the outside unit that pushed the air was out. They were very nice but they didn't seem to be as knowledgeable about it as one of the other contractors that we ended up using that American Home Shield sent out. They had to replace the outside unit and then they had to order a part that was for the upstairs unit also.

American Home Shield has been fine. When we had an issue with appliances, we submitted a request online. If it was a covered appliance, then there was never a question on them covering the repair. It auto charged the credit card on file for the $100 deductible and somebody came out in a day or two and fixed it. It was really easy. The technicians were good and everybody was professional. They normally called the day of and then scheduled an appointment for a day or two later. They came out on time. They were clean.

My stove was giving an error message, and the pilot lights wouldn't come on so it kept beeping. I called American Home Shield and then I was told the name of the place and the phone number. The technician was absolutely amazing and super friendly. He told us everything that was going on. He explained that he had to order a part, so we had to wait for the part to come in, and then he would come back and do the repair. So when we got the part in, I called back. The first time I called, I don't think I reached anyone. Then the second day that I called, I spoke to someone, and the tech called me back about an hour later and scheduled to come back and put the part on. The stove is working perfectly now. American Home Shield is worth every penny.

At first, American Home Shield's response time wasn't that good. Now, it's gotten better. The response is usually within 24 hours. They sent Blue Tech and they fixed a leaking faucet. The whole claim process took a couple of days. The technician was professional. He communicated when he was gonna arrive or what time it was estimated that he was gonna be on site. He showed up, let me know what he was gonna be doing, and then how long he though it might take to get the job done. At this point, AHS has been good.

Everyone that's been to my house so far has been great. I sent in a claim for my water heater. The water was lukewarm to cool and the light was on, but it wouldn't heat up. They fixed it pretty quickly. Overall, American Home Shield is helpful but there always tends to be a language barrier. They send out someone pretty quickly, especially considering there's a lot of needs going on in general. We keep American Home Shield because it almost gets us a quicker response from someone.