American Home Shield Reviews

The request works fine. What happens after the request depends. We get some good contractors and some bad ones. We had a claim for a leaky kitchen faucet. A contractor came out in response to the service request. Most kitchen faucets are cartridges. But this young fellow stripped the threads on a high-end faucet. It took four visits and we had to get our own contractor because everyone they sent was incompetent and couldn't fix it. It was a nightmare getting reimbursed. That was one horrible experience.

I've had American Home Shield for about over 10 years. But I had to let it go because I wasn't making money. Then I got it back and I've told so many people about it because I love it. The customer service guy was alright. But I hate that everything is overseas. You can't understand what they're saying. They talk so fast. I had to slow him down a couple of times. I was telling him what the problem was and he said, "I don't see that." But he eventually found what he needed to find to help me. He did it right away.

I'm happy with American Home Shield. We've been a customer of theirs for almost 20 years. They always answer my questions quickly. For my heater that was broken, it was the circuit board that drives the motherboard. The contractor diagnosed it on Friday and repaired it on Monday. My cost if I'd had it done would have been over $1,000. But it only cost me 100 bucks. When I started with them, it was $50 for a service call. Last year, it was $75. This year, it's $100. But if I called the company myself, it would have cost me 129 for one company and 179 for another for them to come out, and there are no parts in that.

I use American Home Shield periodically for repairs at the house. The contractors are respectful. Most of them have little booties for their shoes. Some have asked me if I wanted them to put on a mask. Recently, we had a leak in a toilet and we couldn't tell if it was broken or if there was a moisture problem at the bathroom below it. A contractor came and inspected the toilet. They didn't have the right parts to finish what they were doing so they came back and fixed the toilet. The secondary issues are not covered, but the main issue was handled. If they weren't able to determine that the toilet was leaking, they would have cut open the sheetrock below it. Now, we still have some moisture damage to the sheetrock below, which was most likely caused by the toilet that they fixed.

Family A/C Service was very good. Our air conditioner had to have a capacitor replaced and they were able to get that done. With American Home Shield, I like the fact that I don't have to worry about major outlay of money when something breaks. We just pay every month and know that it's gonna be covered. But I was not as happy with All South, the previous contractor. When Family came in, they found a part that had been taken off the main shut-off switch for the breaker for that particular air conditioning. We've got two units in this house. They said that each air conditioner is supposed to have their own shut-off breaker. That one had been removed and bypassed. American Home Shield said that if we were to ever put the house on the market, we would have to have that part replaced again. That didn't make me happy hearing that.

The repairman checked the dryer, took it apart, and found the problem. I was satisfied. I wish the cost was lower though.

In the beginning, American Home Shield was great. I had no problem with obtaining services. But throughout the years, it's changed a lot where you can't even talk to anybody in the United States if you need assistance with your claim. You're talking to somebody in another country where there is language barrier. They make it very difficult now. It's garbage. They make every excuse not to pay out on your claim. That has been within the last couple of years. Everybody that they send for repair is not somebody local. They'll show up but won't do the job. They'll say, "We need to put in for approval," then you don't hear from them. If it is approved, then they can't get the parts. They're quick to tell you no without diagnosing the proper work. Sometimes I need more than one option but they make it hard for me to get another contractor to come out and look at the problem for a second opinion. It's been horrible. I'm considering canceling them.

I made a claim for the water heater that wasn't producing hot water. We did a video call and they took pictures. But they have not shown up yet. They told me that the video call happens first then they make a recommendation to American Home Shield and American Home Shield approves or denies. Once it's approved, the parts are ordered then they come to install the new water heater. The video call was on Friday. The approval came on Saturday. On Monday, I paid for the expenses not covered by the policy. She told me that she would notify American Home Shield. It's my understanding American Home Shield received the notification. But this is where it falls apart for me. Some people say the service provider orders the part. Some people say American Home Shield orders the part. But nobody seems to know who orders the part. I don't know if the part has been ordered. Nobody else can tell me that.

Water was pouring out of the water heater in my garage. I did the claim on American Home Shield’s app and it was very easy to use. The repairman was excellent. He came in on Monday, saw the problem and also realized that my husband should have turned the power off for the water heater. He turned it off then told me he was gonna try to get the company to move quickly to get me a new water heater so we didn't have to take cold showers. When he came back to bring the water heater on Thursday, I was way on the other side of town, but he waited until I got home. But I had used American Home Shield for my pump to heat my Jacuzzi that went out. They didn't cover that one so I was a little upset about it. I still didn't understand it ‘cause I have the silver package because I knew I had a pool with a Jacuzzi on it.

I called American Home Shield when my water heater started leaking. The contractor explained everything that they were going to do, that they would notify me when they were on the way. When the technician was on his way, he sent a picture of himself with a resume so I would know exactly who was at the door when he got here. He was very informative. He agreed with me that it was a bad water tank and that it would be covered. He did his assessment and told me that there would be an extra charge over what the home warranty covered because they had to do a lot of stuff to bring it up to code. They changed all of the connections. He had to make several trips to a store because they didn't provide him with all the stuff they needed. But that was not a problem. He did his job and explained everything that he was doing. I'm very pleased with him.

I tried to do a claim online with AHS, but, for some reason, it wasn't working. It was telling me that my account was inactive, which was not the case. So, I ended up calling the number and the lady said she didn't know why that was happening. She pulled me right up and scheduled it. I was happy. The techs offered to come the very next day, but they couldn't because I had to work. I wasn't going to be here. But they came a day after that. It was set up pretty fast. However, their price goes up every year. No one's happy about that. They also used to cover my water softener, but they don't cover water softeners anymore. I'm also not thrilled with the website. It's not user-friendly.

I did a furnace tune-up and cleaning. The website of AHS is very informative. It gives you descriptions of what you need done and it's easy to navigate. It took a couple of days before I heard from someone. But the tech was courteous and informative. I told him that I had a problem with the smell of gas and he looked into it and he told me what the issue was. I submitted another work ticket to American Home Shield for the smell of gas. It's fixed now. AHS provided me the service that I requested and the tech was very accommodating to what I needed to get done. The warranty is very good. However, I am a veteran and I signed up for the free package and I was supposed to get the services refunded. I have yet to figure out how to get the refund for the service. The monthly maintenance pay is also very good. But sometimes, the call itself was a little bit high in my opinion for the tune-up for the job.

The tech from Whitney T Holdings was really good. He was in and out. He found the problem right away. He switched out the circuit and it’s working. Everything's been fine since. When I moved in, the stove wasn't working. The burners were electric, but they weren’t turning on. They sent out somebody to look at the stove. He couldn't fix it because it was electrical. So he set up the electrical. They came out in two days. My appointment was from 12:00 to 5:00, and they were already here by 1 p.m. Then the tech found out the issue. The issue was that the circuit's voltage was low. So he had to switch out the circuit, and then it started working fine. AHS is great and the techs come in a timely manner and do what they have to do.

I'm happy with AHS. I've heard stories and I was a little nervous, but everything has gone really smoothly with AHS. We submitted a ticket online for the water heater and the techs were here the next day. They couldn't fix the appliance, so they had to reinstall a new one. There was a cost to it. But compared to what it would have been without American Home Shield, it was reasonable. I also had a faucet in the upstairs bathroom not working. They had to come back for this one because the hot water was broken when they came. They ordered a part and we're still waiting for the part.

Our tub and a few of the sinks in our home were backing up, so we knew that that was a plumbing issue. We put in a report over the phone with American Home Shield and it went well. The rep was very polite, and it took about two days for someone for come out. First, the company gave me a later date, then they told me somebody canceled and gave me an earlier date, which was even better. They were in and out and they were good.

I've had good luck with all of my experiences with American Home Shield. The claims process is good, and they fix what breaks. The last contractor they sent out was outstanding. He put a compressor in, and so far, the unit is working great.

The heat and air company that came out for my heating issue was very good. The repair guys were super nice as well as very intelligent, professional and polite. They told me all I needed to know and did me a great job. They checked for carbon monoxide and relit my pilot light because it somehow went out. They also cleaned up inside the unit a bit, then they patched a hole.

American Home Shield (AHS) supplied a contract they were not willing to uphold. Charged me a premium of $35 above regular price with notes attached regarding "customer wants three additional pool equipment warrantied". This was a transfer from their sister company One Guard. Told One Guard would not transfer if my three specific pool pumps were not covered (Pool, cleaning, negative edge) as they were covered with them. They (One Guard) got back with me and stated they would cover with a premium. So for the past six months been paying $128.99 on a contract with intention of those pumps being covered. Tried to file a claim on cleaning pump. AHS stated not covered. 10 hours of phone calls later and various departments they stated that although the notes are there with the contract, those pumps are excluded.

The biggest experience I have right now is over a water heater issue that I had. It took 18 days to get a new water heater and American Home Shield's first referral is a liar. On October 22, the water heater went out. It was leaking out of the bottom of it onto the floor and I could tell it was broken. I called American Home Shield, and they scheduled a plumber named DKH Plumbing to come. They came and looked at it on October 25th. I got an estimate that they would pay for the disposal of the old water heater, a new water heater, a drip pan, and something else. AHS would reimburse DKH Plumbing for approximately $1,100, and DKH Plumbing was gonna charge me an additional 1,730, which was not covered.

The ice maker on my refrigerator wasn't working and it seemed to be drawing a lot more juice when it started. It was starting hard. I went to American Home Shield and their site was fine. It works. I was told who the contractor was and the approximate time for the service. A guy from Sears came and he knew what he was talking about and he fixed what needed to be fixed. My refrigerator is fine now. My home warranty covers appliances and I don't have to worry about having to buy new appliances. Get American Home Shield.

I had a bad experience with my first refrigerator service. The vendor that American Home Shield sent out was not professional. They were very rude and disrespectful. Then they told me my microwave had some issues with sensors, and so that they were gonna change it. Then I got a call from Home Shield that the microwave would not be repaired because the vendor didn't say the same thing to Home Shield. I told Home Shield that the vendor told me there were three parts of the microwave that were not working.

I was having problems with my DVD player. I called American Home Shield and they sent Turner out. The tech came and checked the plugs and everything where my TV is plugged in and all the stuff is plugged in. Everything was fine. He checked the breaker, and even gave me a new breaker. He said, even though that breaker tested okay, he put a new breaker in just to be on the safe side, but he could not find the problem. So, he said, “I'm not a TV repairman. I don't know if it's your TV or what. But the electrical part, the plug, and everything else seems to be fine.” I have to have the TV repaired or get a new TV or find out what's going on with the whole system. So the problem is not the electrical.

My garage door wasn't opening, so I called American Home Shield to have someone come out and fix it. I went over what was covered, and they told me that it was a covered service. The contractor didn't have the part that they needed, so they had to come back another day. It took them about 45 minutes to fix it. They were trying to get it on track and have the garage door closed completely. So they had to adjust it once they saw that it was gonna close.

I had a claim for a leak and the guy that came out did the job. He did a little more than he was supposed to, but the leak was fixed. It turned out the leak was in a toilet, so he rebuilt it, and we've been very happy. There have been no leaks. It was fantastic. When our gas cooktop developed a gas leak, American Home Shield sent out approximately 12 different service guys to look at it. The final one said that there was no way to fix it and it needed to be replaced. The next week, American Home Shield sent three guys out and they replaced the gas cooktop. There was a barrier to the cooktop in the form of a piece of wood, and I am a skilled furniture maker, so I joined their team and I modified the piece of wood so that the new cooktop would fit. That cooktop was worth over $3,000. So we were really pleased that American Home Shield stepped up to the challenge of replacing that cooktop. It's worked fine ever since.

I sent in a claim when my washer wasn't working. It took about three days for the contractor to come out. But I had to cancel it because I had to work. They came on the fifth day. Then they fixed it in about an hour.

I am not happy with the company that came out recently. They were supposed to be delivering my washer yesterday and I was here. I wasted a whole day waiting for them. Then this man tells me that somebody knocks on my door. I could have been anywhere in my house, in the bathroom. I probably was in the bathroom that time of day. And they didn't ring the doorbell. I would have heard the doorbell. But he did not. They could have come under my carport and rang my doorbell there as well. The front and the side has the doorbell. But they didn't. They said they took a picture and they were here and that was it.

My main circuit breaker was constantly tripping and this is connected to my garbage disposal. There was one point where it kept tripping and it was never back to a state where I could use my garbage disposal. I went to the AHS website and it was friendly, intuitive, and straightforward. There was a button that told me to click for a claim. They were exactly the nature and type of the repair. There was a good option that I could pick.

I had a leak around my toilet and the tech told me they had never re-sealed the glue part up under the toilet to the pipe. So the water was leaking around it. The claims process consisted of me calling, making an initial claim, and then American Home Shield told me somebody would contact me, and the tech contacted me. Then he showed up a couple of days later, diagnosed the problem, came back two days later, and fixed the problem. Drew and the company were awesome. I'm very satisfied. American Home Shield responds no matter what time you call them. Then the following business day, the company or whoever they recommended will call you and set it up. Also, their rates are good.

I contacted American Home Shield through the internet to make the initial appointment for my hot water heater. The tech had to get the water heater because my unit was just kaput. It took him a day or two to get it. But then they had to wait for American Home Shield's approval before they could install it and it took a few days. But they did good work. My experience with American Home Shield has been 50-50. Sometimes you get somebody who's easy to work with. Sometimes Home Shield takes a while getting back to approve a job. When I had a sump pump go out, I talked to some ** people who didn't really know what a sump pump was or a basement.

Our dishwasher was leaking so I called American Home Shield who I've been using for almost three years now. Then they had somebody call with an appointment within an hour. The contractor came out in four days, but that was completely acceptable. They fixed it on the first go around. I pay American Home Shield $69 a month. They've already replaced the dishwasher for me, which was about $600. So I'm fairly even with them for an insurance type company.

A company came out to repair our refrigerator and they're coming back out tomorrow. This is the third time they've been out with the same complaint. So we're not real happy right this minute with American Home Shield. The freezer part of the refrigerator was not freezing well, and it wasn't making ice well. When you get your ice out of the door, there’s a little flap that opens and closes, and it was stuck open. So we have a threefold problem going on. They fixed the flap, and then they had to come back out and fix the thing to keep the refrigerator cooler, but now it's not making any ice at all.

American Home Shield does stuff that upsets me sometimes and they get corrected later on. I told them many times the way they deal with me is not to a lot of customers because I'm not stupid. When some obstacles happen and I find difficulty in communication to find a manager, I have a problem. Also, they increased my deductible per visit and I wasn't aware about it. I said, “I need to talk to a manager or a supervisor.” “We cannot do that.” I would have to make a big fuss, do my research to get the numbers and emails to find these people. I am very loyal to AHS. And they're supposed to be very loyal to me because they have a lot of competitors that I can go to. I already got quotes from other companies like First American Home, which is significantly cheaper for the same coverage.

I don't use American Home Shield very often, but when I used it, they were very responsive. Everybody they've sent out has been really good. Sometimes, when I think it could be a small project or an easy fix, then it turns out to be something deeper. So having the expert come out stops me from wasting the money on a small repair that will end up needing more repair anyway. American Home Shield sends the right people out there to do it.

American Home Shield fixed my HVAC and did the plumbing. Something blocked the septic. I had no idea my toilet backed up. But the tech came out, told me that he had to dig up in the front where the septic was. And he opened the bottom up to see where it leaked and dug it up. He removed everything and placed everything back neatly. Everything functions good.

Around the last week in July, my air condition central air broke down. I was without the use of air in my house from July 26th until mid September, all summer in Florida. My house is almost 2,500 square feet. I ended up spending money for three air conditioners and six fans. My electric bill went up. American Home Shield kept lying to me, telling me that the part was shipped but it never was. First, they ordered the incorrect part. They lied and said it was shipped when the person was supposed to do the fixing, he made several trips from Ocala, Florida at the time to pick up a part that wasn't there. So, it was a back and forth thing for all those months, until finally got the part and it was fixed.

American Home Shield provides discounts for somebody to come out, do maintenance and clean the unit. They do it every year. They fixed the heating unit last year. That cost me $600 out of pocket. Recently, I called AHS and told them what I had going on. My heating unit had messed up and they sent a company. They put new parts on the unit and they did good too. They got it up and running and I haven't had any more trouble out of it. The tech was very nice and professional. This time, I didn't have to come out of pocket.

I have a home warranty on our personal property as well as an investment property. We've had a dishwasher repair in our personal property, and a dishwasher repair on our investment property and plumbing on our investment. I am extremely pleased because American Home Shield fixed up. It was easy. We paid our deductible, the contractor came out, they did the work and it was very smooth. Having AHS helps us to save money because we only have to pay the deductible. And big issues can be taken care of as long as we remember we have the home warranty. I'm a real estate agent and I always sign my clients up with AHS.

American Home Shield is worth the money. I had a busted refrigerator. I checked my policy, AHS covers refrigerators. So, I initiated the claim. I was under the assumption that it was a capacitor issue. When the tech came out, it was more of a relay issue. So, he replaced that and it's working. He was efficient and polite.

The air condition stopped running and it turned out to be the fuse. If AHS takes my money every month on a certain time, I expect something to get fixed right away. I shouldn't have to wait a day or two for somebody to come out to look at it and another day or two to get it fixed, when there are local techs here in town, when AHS could contract with them and get them out there. Instead of saying just A-US is their only one and they get special rates, reach out to somebody local that can come out the same day and get us some air going.

The online portal is fairly easy to use and straightforward. Also, their pricing is relatively fair for what I'm getting covered. But I had an issue with them back in April. I wanted to upgrade my current plan at the time within the 90-day window and the representative that I was speaking with processed it for the following year. My upgraded coverage doesn't actually start until next year. When I tried to get it corrected this year, they said that because it was past the 90-day window, they were not gonna be able to do that and there was nothing that they could do. It was a little bit of red tape.

A's Appliance needed to repair a microwave that burnt out and a stove that wasn't lighting right. And the oven's digital display wasn't working. The tech was great. He was a nice guy, very respectful and got everything done. He told me everything that went on. Now, the microwave is fine. The stove still doesn't light right but it is better a little bit. But the oven's digital display could not be repaired so you use a timer, or you can't tell how much time is left on there. They could have probably replaced that, but I'm not sure why they couldn't.

My third night in the house I had a leak and the contractor came out. Originally, I made my claim with American Home Shield and it was too far out. I told AHS what happened, they immediately said, "Okay, we'll get somebody out." So, it was very fast. The contractor looked at it and gave me their honest feedback. I declined the repair, not because of them because Jeff was awesome. It was because it was such poor work to begin with that if he fixed it, there would be another issue somewhere else.

I called American Home Shield for a water leak. They were very helpful. Go with them.

I'm upset with American Home Shield because I've been waiting for them to fix my downstairs pack unit since last November when I called. The young man from A-US Air Conditioning of Texas who came out last year told them that they needed to be replaced, not tried to be repaired. He said I was blessed that the thing didn't explode. The flame was burning the outside frame of the air conditioner. We were waiting on parts for a year and we went the whole winter with no heat. I called them every other month and all I could hear from American Home Shield was, “We're waiting on parts.” American Home Shield finally sent the contractor back out.

Our heater wouldn't turn off. When you push the up button, the thermostat won't go up. We were trying to get the fan to turn off and we must have hit run and left that on. So it kept the fan going. So, there was nothing wrong with the heater itself. It was the thermostat. Pacific Coast Air did a good job. The tech got the new thermostat and put it in. It took him no more than half an hour to do the whole thing.

American Home Shield told me that Climate King would contact me and they did. They set up the appointment. They came out, did a great job and found the problem. But it was a claim that needed to be sent back up to American Home Shield because it was with the AC. I have a leak in the coil so they have to replace those. They sent it up and I got a text message notification that my claim was being reviewed by American Home Shield. I haven't heard anything from them but the overall experience was great. This would be my first major repair. I had put in a claim for my garbage disposal and the contractor came out and fixed it on the spot.

When we have a problem, we call AHS and they tell us that the contractor would call within the next day or so. They make an appointment, come out, and take care of whatever the problem is. The toilet was running constantly and the tech said I needed a new piece for the top that picks up the little knob that keeps the water inside. He had what he needed in the van and he put it on. It went well.

Submitting a claim to American Home Shield has been mostly positive. I had one situation where it was a little difficult but it ended up working for me. This past weekend, the gentleman from the plumbing company that AHS uses routed everything out for me and got my sinks unclogged. He did a very detailed job. So, he took two and a half hours. He was perfect. He used bleach and I gave him dishwashing liquid and he got down on his knees and cleaned up everything. I wouldn't even be able to tell he was there.

American Home Shield doesn't have a problem covering things. If you have to have something replaced, you don’t have the high price of replacing it. It's consistent. But there are extra fees that you have to pay for different things that come along with replacing your appliances. We have to pay for the pan that goes with the AC or water heater. Every once in a while, we'll get a contractor rushing through the job. But overall, the contractors have been good.

My water heater was not working and American Home Shield sent somebody to look it over and fix it. I was frustrated. I thought the problem was not gonna get solved. But right away, the repair person told me that I was gonna get a new water heater. He told me not to worry about anything and that they were gonna fix everything. He was a nice person and helped us a lot with all the information. AHS can go to my appliances so it's good something can break down and we don't have the money to fix things now with the house payment. Everything was good with the contractors. I had a very good experience with all the work and everybody who came.

Last time we had an issue, American Home Shield sent someone right out for the AC unit. The contractor was very nice and helpful, and did what they supposed to do. So, we were happy with that. Whenever we have a issue, AHS solves it quickly.

My toilet was making a loud screeching noise and McCarty Management First Call Plumbing & Electric was fabulous. The tech was very informative and he explained exactly what was wrong with my toilet and what he did to fix it. He was quick, neat, and very friendly. He asked me if there was anything else that I needed him to do while he was there or if I have any other questions. That means a lot. I've already given out AHS's information to several people that I work with who are ladies who don't have a husband or are not married or live out in the country, saying, "You need to purchase a service." AHS is easy to deal with and it's been a very positive experience.

I had a plumbing issue and that was a bad experience. Around two months ago, the plumber came and they said I had to pay $150. I already paid $150. After the plumber was done, he said I didn’t have to close it. Somebody has to call. So, I called American Home Shield and they sent me a guy and he charged me $300 again. So, I paid $300. I paid around $550 altogether, including $100 to AHS. It took me around two months. I was pissed off. But everything is working okay now. American Home Shield is very professional.

My heater was old and apparently, it had gone bad over time. So, it wasn't working. I went online and put in the claim and as soon as I input the information, it came back with a company. There have been times when it comes up with a company that I do not want at my house in particular. So, if that happens, I make a phone call and I ask for another service provider. But Service 1 Heating has been out to my house before to look at my heating and air conditioning, so I had no issue with them.

It's been really good with AHS. I had a claim and the response time and turnaround were super quick. AHS should keep making it as easy and user-friendly as possible. It's definitely helpful in the process. They can keep taking out the stress. We had a garage door that wasn't opening or closing. The techs replaced the gear on the garage door.

I was pleased with everything other than when I had to have my air conditioning replaced. When my air conditioning went bad, they sent somebody out who told me that they would fix it but it would be a couple of weeks. We were in the middle of summer and it was 95 degrees. They could fix the issue temporarily but more than likely, I would have to replace Freon every year because it would be leaking out. It would be more beneficial to replace the unit but AHS wasn't gonna cover that cost. So I ended up just buying a new unit and having it put in. I work from home and I have animals. I can't deal with not having an air conditioning, especially in the middle of the summer.

Our heater was not blowing hot air. Usually. it's AC Rescue that takes care of us through American Home Shield. Someone contacted us from that contractor and techs came in a couple of days and got my system fixed. Then when it started to warm back up in Dallas, our AC in the same unit was not blowing cold air. So the same guy came out through AC Rescue and knocked it out for us.

With my first house, I had an air conditioning issue and American Home Shield saved me a lot of money. They responded quickly and the tech I had was open, honest, and fair. When I moved to my second house, I had another air conditioning issue. It took almost a week before their contractor could come out. The company AHS sent was dishonest, and disruptive. It took almost a month to get the job done. Then, it just became AHS selling me a new system. We got done with it all and I said, “I'm gonna get everything new up there in the attic." They said, "No. We only did the AC. We didn't do anything as far as the heater." I said, “I thought all that was connected. You said everything. I should have gotten an itemized bill." I did not. It just said system on the thing they delivered. When we were finished, I had some choice words with the gentleman and told Home Shield I never wanted to see those individuals again in my house.

The contractor was extremely good at communicating. I had an appointment within minutes of me putting in a claim. I've never had that experience with any of the other service people. There was a follow-up visit and the techs were back with the parts. They took care of the problem. Sometimes, the contractors that AHS assigns are not willing to come to my ZIP code. I've had some hit and miss experiences. But my most recent one was good. If you have an older home, AHS is a really good plan to have.

AHS uses vendors in their service providers in their network that schedule ridiculous wait times for service, i.e. 7 days for AC work in 100 degree weather, 5 days for plumbing/water work in 50 degree weather. They also will refuse to pay for services on items that are advertised as covered, i.e. work on home systems with no maintenance records. I was told I could request to be transferred to a member's resolution department to request assistance and the call center person in the Philippines refused to transfer me despite repeated requests. They sent out a service person on my refrigerator who said the compressor needed to be replaced and AHS refused to pay for it. We replaced a $60 module on the fridge and fixed it ourselves.

I don't like that the price continues to go up but the service is fine. I recently had them do a refrigerator repair and it was really easy. They connected me with an actual GE appliance place, not just a regular repair person. The tech came really quickly and took care of my issue. I have an older home and older stuff. Even though I maintain them, I never know when something is gonna break down. So, instead of buying a new refrigerator for $2,000, I would spend $80 on AHS and keep mine going for a little longer.

My experience with AHS was painless. I submitted a request for a broken garage door. I had a spring that broke. The technician came out the next day, fixed the problem and didn't try to upsell me. Having American Home Shield is a peace of mind thing. The plan I'm currently subscribing to is no longer available and the new plan has a little broader coverage, but it's 20 bucks a month more. So, I'll probably still keep them. I'm gonna have to look at what other items are covered to see if it's gonna be worth the extra $240 a year.

My experience with American Shield has been okay. There's one call I'm still pending on, which I haven't heard back from them. Other than that, they have been prompt sending out engineers when I needed it. They send fairly quality folks compared to what I used to have before. The most recent claim was for the garage door motor. It wasn't working as it was supposed to. The guys that they send out did a fairly good job. It's been working fine since the repair.

I've moved nine times, but I've had American Home Shield for over 20 years. It's well worth the peace of mind and service has been great. When my ceiling fan did not work at all, I submitted a request online through their website and it was great. They dispatched Dakota Electric and they contacted me right away for the appointment. When they came out, they inspected my ceiling fan, confirmed that the fan motor was burned out and worked through American Home Shield to get it replaced. They purchased a ceiling fan, came back out, and installed it all within one day. The service was tremendous. They were very professional, timely, and responsive.

When our fridge was not dispensing ice, I went online, submitted a claim and it was super easy. Express Appliance Service called and asked me to do a video before they came out. They did a remote diagnosis, then they said they were sending a technician. However, I wasn't happy with the first technician who did the first diagnosis. In communicating with the guy, he didn't seem to have the best understanding of the problem. Express Appliance Service had to send in a second technician, and he did a fantastic job. He saw what the problem was and ordered the part. He came in a second time, fixed the problem and the fridge has been okay since then. Mostly, American Home Shield has been very good. Their level of coverage is broad, and I like it. I recommend them to my friends.

Our experience with American Home Shield has been very good so far. It's always helped us. Recently, a repair person came out and he took care of our problem.

I have American Home Shield as a home policy when things go bad. Years prior, I had the full plan with appliances covered. When I updated all my appliances, I figured there was no need to have the full plan, so I cut the appliances off and saved myself about 20 bucks a month on the payments. I had a system policy and it only covered breakdowns in electrical, plumbing, and HVAC. My appliances were not covered under that plan. It was about 40 bucks a month, and I just paid my last payment for the year on that policy. Knowing that I could have a problem with my dishwasher down the road, I renewed my policy and added the appliances back, so I'm back on the regular full plan.

I've had a good experience with American Home Shield. I like the security of knowing that if something breaks down, I can call and they'll come right out. The guy that recently came out from Quality Services was excellent. He was very informative and let me know every step of what he was doing and how long it was gonna take. He came for my washing machine and he couldn't fix it at first. He needed another part, so he ordered that, but that part wasn't what it was, so he ordered another part. Now my washing machine is working perfectly.

We had issues with our garage door opener. The drive system broke, so we called in a service order for that to be repaired. We filed the claim online and the website was very user-friendly and easy to navigate. We were notified who the service provider was gonna be within a couple hours after we submitted the service request, then we scheduled a time with the service provider, United Garage Doors, about four days later because we had to work a schedule that was convenient for us as well. The first time they came out was to assess what the issue was based on our service order. They diagnosed the problem and informed the American Home Shield that they needed to replace the garage door opener, then American Home Shield confirmed that it was covered under my warranty.

I love that I have American Home Shield. When something in my house breaks down, they come out immediately and repair it. I cannot afford to buy appliances. I can just call them. I had an issue the other day and the claims process went super fast. It was also easy to work with the contractor and the payment came out of American Home Shield's pocket. I would recommend people to get the home warranty.

There was a clog in my drain, so I called American Home Shield and they sent someone out. It's the first time I've used the home warranty in two years, and it went wonderfully. Chris was the guy who came, and he was fabulous. He fixed the problem, and it was all set. All in all, American Home Shield is good to have.

I'm very happy with American Home Shield. When my heat wouldn't come on, I submitted a claim, and it went very smoothly. I called them one day, and the technician was out the following day. The issue was my ignition switch in the furnace and it was fixed the following day. They had to order the part. They had it expedited, and it came in.

We're happy with the service. American Home Shield fixes everything quickly, and we haven't had any problems. Recently, we did a service request for our stove. A lot of the knobs weren't working anymore. Some didn't turn, and the burners would just click and it wouldn't turn on. The technician came in, looked at it quickly and wrote up the paper, then he told us that he ordered the parts and they’d come back when it was ready. It’s all good now.

American Home Shield has been great. We used it to rekey all of our doors when we moved in and it was super fast. We also had an electrician through the home warranty. Some of our outlets kept going out. The electrician came, re-checked everything and fixed the breaker. It took less than 30 minutes, and he was very nice and professional.

American Home Shield has been really good. It's hard to find a repair person in the city, so it's nice that we can just go through them and they can get us repairs. We have the home warranty for my brother's house, and we've had really good luck with repairs. When their breaker in the box was bad, the repairman from Hoffman Electric had to replace the breaker box. He was very nice. My brother was very pleased with him.

I will recommend American Home Shield. When my air conditioning and heating unit wasn't working last week, I spoke with a representative, then someone was out within 24 hours and the issue was taken care of in less than an hour.

American Home Shield uses outside services for the repairs, and that's cool with me as long as it gets done. When I first moved in this house, it was my HVAC that needed work, then about a month ago, the freezer on my refrigerator went out. American Home Shield told me that it would cost $85 for a guy to come out and do the refrigerator. I said, "Oh, that's fine," but when I called back after I got back from my Boise trip, they wanted $100 for the repair. Besides that, my guy that came here to do the repair was very nice, and now, the freezer is back up and running. Overall, I've been quite satisfied with American Home Shield. It's been good, and I hope they're available next year.

We had a leak under the house. One of the pipes was leaking. I reached out to American Home Shield by phone, and my customer service experience was good, quick and easy. Pro-tec came out. They found the leak and fixed it in less than five minutes. Overall, having American Home Shield is really worth it.

When there was no heat through our furnace, we went online and filled out the forms to identify the issues we were having and go through the categories. It was straightforward and I was provided with the information on what the company was and the time frame that they'd show up. It was a two-hour window because the repair company, Schramm, was able to squeeze us in and get us done the same day. My interactions with the repair guy were easygoing. He wasn't afraid to say what he was doing as he was testing parts on the furnace. We have a lot of things in common, so we talked about them and he told me what he was diagnosing and why. American Home Shield covers a decent amount of stuff, and I'd tell people go for it if it's one of their options, but they should also look at the deductible and what's covered. They should compare their options.

I called and used the automated system for filing claims with AHS. Generally, I'm not a fan of automated systems. But it was really good and very intuitive. I didn't have any questions and I never felt confused at one point. It was very straightforward and when it came to the payment part, it came back and told me to confirm the payment information they had on file. It couldn't have been any easier.

We had a backup in our master bathroom shower drain, so I went on to Americanhomeshield.com and logged into my account. The claim submission was extremely easy. It was just a couple clicks. I identified the issue then they had somebody dispatched on it. I was provided with the name of the company, the representative that would be out there, the timeframe they were gonna come out and their contact information. The repair company came out and unclogged the shower drain so we could get water flow down there. Now, everything's good.

Our LG dishwasher wasn't draining. We called AHS and talked to someone. It was easy and quick to reach a rep. Then, the contractor called us and told us their name and that they would be out. They were prompt time-wise in being out there and getting the problem taken care of. It was the pump in the bottom that had a problem and they replaced that. They did an excellent job, so we were very happy. My wife was also was very pleased with their being courteous. AHS was very good, too and I would recommend them.

The washer was making a very loud noise when it was washing and when it was rinsing and spinning. We called that number that you call when submitting a claim with AHS and the process was easy. They told us that the techs were coming out the next day and they did. They had been at our house once before to work on our dryer and this time, they called to make sure that whatever time span they gave us was going to be be okay. They really worked with us, because they had to get the part and it took them a little bit to put that part in, because they had to go under the washer. But when they first came out, they told us not to worry about washing because we would still be able to wash until they get the part. It'd just be loud.

The hinge that attaches to the garage door had broken. I called up AHS and it was easy to get a rep. Sometimes I think their system wants you to go online, in which I just stay on the phone until a representative comes on because I don't do that computer stuff. So, it wasn't hard. I called them on a Thursday and the techs were there the next day.

I've been working with American Home Shield on different properties for a number of years. Occasionally, there are certain things that are not covered, but for the most part, they're good. There was a leak under the kitchen sink of a particular house, but the repair people said it wasn't covered and charged $100 to do it, which I paid for because they were there already. I understand there are things that are covered and things that are not, but I don't exactly understand why if there's a leak that it wouldn't be fully covered with American Home Shield. Other than that, everything's good. I'm satisfied and I would continue with them.

There was something wrong with my bathroom faucet and AHS covered the repair. Everything was fine and I didn't have any problems.

The refrigerator ice maker was freezing up and the tech took it apart, took all the ice out, which we had done too, but there was another part in there that he knew what to do and he got it unfrozen. He didn't have to really do anything and he didn't need any part. So, he did it right, then, he came back out. We've used American Home Shield for the last 30 years of houses we've owned and we always like it. It's interesting that it's gone up to $125 now every time that somebody comes out. But we've never had a problem. If we'd buy a house from somebody else and they'd give us another company, then the next year, we'd go right back to American Home Shield. So, it was easy process.

The blower on the AC kept cutting on and off. I made a claim using the web page of AHS and it was not bad. I then got an email and a text from American Home Shield and from the repair people saying they had been assigned and they were coming out. The contractor I got was efficient. When the guy came out, he diagnosed it within 30 minutes or so, said what it was, then told me he was going to go off and try to find the part. Two days later, I was told that they got an opening and asked if they come out and fix my unit. I agreed and made sure it was covered by American Home Shield. They said yes and when the guy came out, he was done in less than an hour. He finished his work, verified that it worked, and went on his way.

I would submit my claims to AHS over the phone and it would take time to get somebody on the phone. Usually, I would be waiting for 15 minutes and sometimes, I would be pushing the wrong prompt. Also, I couldn't understand the language of the person I spoke to and I got the woman I had that problem with twice already. But otherwise, she did her job.

Currently, I'm very happy with the services that I've received from American Home Shield. The pricing has went up quite a bit, but otherwise, when I place the service call, my service is always prompt and I get professional people out to take care of my issues. Usually, when I call, they always get someone out to me within 48 hours of me making the call. The service techs always take care of me.

Whenever I need a service, it is happening very quickly. American Home Shield makes things very easy. Online, you order and you just write in what you need, and all the teams so far who have arrived for repairs are good. I have done the ice maker problem once, and the service fixed it. Another time, it was for a shredder. They also fixed it. Now, I got another appointment towards the end of this month for tuning up the heater. I'm sure that they will come and do it in a timely manner as well. Thus far, I know that if something serious happens, AHS will cover the whole cost. When they send their people for fixing, it's reasonable, especially for plumbing and electricity. When you call someone to your home to fix, it's open-ended but with them, you know that it's quite fixed.

We had a claim for an electrical issue and another to reinforce a toilet. Everything was fine. Having AHS is beneficial.

My refrigerator wasn't getting cold. I loved the claim submission process. It was very easy and it didn't take long to get it done. For the most part, the companies that they contract with have been really good. The lady who came out with DeWitt's Appliance Repair was great. She replaced a compressor piece for me. With AHS, every service request that I have put in has been responded to in a very timely manner. If the issue isn't fixed, they have been really great when I let them know. Customer service has been so helpful and they contact the contractor while I was on the phone to make sure they get back out here.

The guys who fixed the AC had a bit of trouble. But they were persistent about getting over here and getting the issue fixed. It took them three times to fix it. It ended up being something simple. On the programming, it was set for gas instead of electric.

AHS was prompt and knowledgeable. They got someone to help me take care of my issues including a heater that stopped working and some leaky pipes. The contractors were good. But I was told that it would cost $100 for each call. It turned out to be $125.

When I had a claim for my heating, I got a call in 24 hours. You can try AHS for yourself and see how it works for you.

Most recently, my claim experience with American Home Shield went smoothly. They followed through. The actual contractors that came out got the work done. The claim was for the faucet in my bathroom that was making this high pitch weak noise. The tech came out and fixed the issue for about two hours. She cleaned up the area. As a matter of fact, I have hardwood floors and I like that when she came into my house, she put these things over her shoes.

I'm happy with American Home Shield. The claim process was quick, fast, and easy. I had an inspection done by another company and they notified me there were some issues with my heater. A gentleman came to do the job and was very good. He changed the part that was required. There was some other issue but he didn't think that needed to be changed at this time. They were working fine. He just took care of what was the current problem.

I initially reached out to American Home Shield for my refrigerator that was leaking water, and they sent out another company to try and fix it. I hate that company. They did not get it fixed. They came out a few times and it was still leaking water. So I called American Home Shield back and I said, "Please, I do not wanna use this particular vendor anymore. I can't stand them. They're inept. Is there another company that you can bring out here to fix this fridge? I'm tired of it leaking water?" So the rep said, "Yes, we can. But we have to charge you another $75 service fee" which was annoying because the first people didn't fix it.

The American Home Shield website is very friendly, easy to use, and navigate. My most recent claim to them was for my microwave and refrigerator. You can click appliance and they group them together so you know which ones you can put on the same claim. If you have the model number, you insert that too. If not, put you don't know it. I already have my information saved as far as the credit card. The process is fairly simple.

AHS responds quickly and there isn't a lot of haggling going back and forth. I can get ahold of somebody and they follow through with the work at a promptly time. The only thing I don't like is that the fees are high. They've increased quite a bit. Ascent Appliance Repair came out because my microwave and stove wasn't working. The plug fell out on the stove and the microwave needed a switch. When I made the phone call to American Home Shield, I told them I thought it was an electrical problem with the microwave because the breakers were flipping all the time. The guy said we would start with appliance and then see. The tech who came out was very nice. The only thing I could say was he really couldn't speak English.

I have had American Home Shield on three different properties for about eight years. I really haven't had to use it that much but I experienced it just recently when my water heater broke. The claims process went okay. I was just not aware when I purchased my Home Shield that there were two types of Home Shield that you can purchase. So for seven years, I've been purchasing the lower-level Home Shield. If I would have known, I would have been paying for the higher package. They replaced the hot water heater. However, the city requires different codes. So, that was not covered and I was not aware that that would not be covered. So, I had to come out of pocket for $1,300.

The sensor went bad on my air conditioner. I made a claim to American Home Shield online. The website was easy to use. I was told that the contractor had been assigned, and I was given the telephone number and the name of the company. The company took care of me. The issue calls to evacuate the system and evacuate the Freon, and they wanted a couple of dollars to fill the Freon back up. So, I told them that the sensor was fine. We're gonna leave it right there because that's too much money to spend to replace the Freon. American Home Shield, in my contract, only covers the first $10 of the Freon. So, I just told them we'll call that later. If we have a problem later, then I will have to spend the money but right now, I'm up and running.

I made a phone call to submit a plumbing claim. I spoke to folks down there in the Philippines and they were nice people. But they don't have any connection to the business itself, so I was trying to relay some information that I could not get because I was calling too early for Central Time. Then, I was speaking with someone that was representing the company, but they couldn't do anything for me. That was a little bit of an issue for me but I got over it pretty easily. I garnered the information that I needed and we made the appointment right then and there and I was perfectly content.

We had a leaky valve by the toilet. I originally submitted the claim online as the toilet, but I couldn't find the valve. So, I ended up calling the American Home Shield and talked to a representative and she altered it. The contractor has actually done prior work, and I like them. They replaced the valve. I've already been recommending AHS to other people who don't have home warranties.

Recently, I submitted a claim to American Home Shield for a hot water heater. There was water on the floor. It was weird because there was a whole area that was standing in water. So, I called AHS and a really nice repairman came out. It had stopped leaking. So I thought, “Well, that's weird.” When the water was all on the floor, I did not check the hot water heater to try to find out where it was leaking from. He couldn't find the leak. The water had dried up. He did what he needed to do. There was nothing to do. Then a week later, it was really leaking. So, I called my son who works for a sprinkler system company. He said, "Sometimes if there are sediments in the bottom of a hot water heater, they can shift when the water's being heated," and that is what happened to mine.

The contractors they hire don't seem to always be the best. The last contractor that came out was okay. But the times before that, I was not happy. When the contractor showed up to fix my heater, he said it would be about a week and a half till I could get the part. The contractor themselves sent me a separate bill before they even came back and fixed the unit, trying to say that I owed them $350 because they were gonna be making all these lines and doing all this stuff. I said, "Dude, no, you didn't. I have two invoices right here saying that you did none of that work." So the chick told me that she was gonna put a lien on my house. She can try, but I used to work warranty work. So I know how these companies work. I wrote a review on them and posted the two invoices. They never put a lien on my house. I never heard from them again. They were shoddy contractors.

The service was wonderful. They were very quick and fast. My dryer went out at my home and my husband dealt with the technician. He said he was very quick and fast, and he knew what he was doing. American Home Shield saves you a lot of money and time because all you have to do is just fill out the information, tell them what you need, and they're right on top of it. They already know what they have to do when they come out.

We've been very happy with the service. It was really hard to communicate with American Home Shield and get them on the phone originally, but it seems to be a little bit better now. The coverage saved us tens upon tens of thousands of dollars. We have had air conditioning and furnace replaced, and appliances fixed in a timely manner. The last claim that I had was for my dryer. It smelled like it was burning and turned up there was lint that caught on fire. The technician cleaned it out.

I called them when I had a claim and they set up the appointment. The guy that came out was really good. I had to pay $100 for the service appointment and that was it. I was happy about that. The cotractor was out the next day. It was quicker than I expected because the home warranty people said it might be a couple of days before the contractor contacted me but the contractor contacted me within 15 minutes and scheduled an appointment. But there was a little bit of a language barrier with the individual I spoke to from American Home Shield, which is nobody's fault. That call took a little bit of time because I had to keep rewording my question to make sure that she was answering the right question. But the results were fine. She was very helpful. They got it all done.

I called in a washer/dryer claim. They sent out a repairman and the washing machine was beyond repair. He said we needed a new one. American Home Shield gave a replacement value. It was really quick. Everything went great. I'm hoping that they received our email with a copy of the receipt for the new washer.

American Home Shield has been good. We've always gotten covered everything that we've ever filed a claim for. Sometimes though, it's a little slow-moving to get a repair done. But the situation where it took a little bit was understandable. We had an AC unit that needed to get repaired and it was height of summer. And from what the technician told me, they were backlogged. So, it took a little over a week for them to come out to our house. But the AC was repaired that day. When we first started with American Home Shield, you had to call in and file your claim. Now it's all done online and it’s easy. It takes about five minutes and within 24 hours, I had a technician reach out to me to schedule something.

My house is a little old so I've used American Home Shield a lot this year and I have no trouble with them at all. I had services done on the washing machine, the faucet and electric and the techs came. Now, you can even do the service online so you don't have to call and wait. So, it's quick. I’ve had a very good experience. If something goes out, the techs come and fix it, and I don't have to worry. The last time, I had to call AHS because I was having an issue. The techs couldn't fix the problem so they were out here twice. The customer service was excellent. The price of the service has been going up and up but so has everything else. It is what it is. It's standard for the economy right now.

I had a dryer that went out and I ended up getting a new one. I also had a couple of little plumbing issues and plumbing companies came here and did an assessment. If I have to pay out of pocket, I just do it. It’s 125 up front. If they can repair it, they will. But if not, they'll tell me how much I would have to pay. The contractors have been great. I used to be with Colonial and I found out there was a difference in the way they do things versus American Home Shield. They send somebody out to your home, give you an assessment and then, try to reach out for prices out of the sky instead of the price for the job that needs to be done. It would have been $700 for the repair but I ended up paying 2,000 some dollars out of pocket.

Bert's Appliance fixed everything and did a great job. American Home Shield covers everything and the service is good. I highly recommend it.

My washer wouldn't spin out and after I called American Home Shield, the techs came a day later. We had to wait four days for the part but the techs fixed it as soon as they could get it. AHS was wonderful, quick and helpful. This is the second time they had to fix my washer. I have nine kids and they help me with laundry. The oldest one overloads the washer so, she should know by now how to wash clothes but doesn’t want to. And the same thing happened. The clothes wouldn't spin out and she just knocked the agitator off the track.

I had a leak in my coils in my HVAC unit and after I submitted the claim to American Home Shield, I had an appointment within the day. It was quick. I submitted it on a Friday and got the confirmation of an appointment on Saturday for Monday. I have another company that does my HVAC so they were the ones who diagnosed it. Then, the technician from Legum's came out, confirmed it, and put in a sealant solution within the refrigerant. We haven't had problems since that we know of because it is a very slow leak. I would recommend American Home Shield for the base warranty for your house stuff. That was the first time I ever had to use them and it went flawlessly. I got everything covered and it's reasonably priced. I have a lot of expensive electronics that it covers.

The representative was very helpful. Everyone who has been sent has done a good job. They've been on time. If they didn't fix the issue, they're quick to come back and try again. AHS gives peace of mind. I know that I can call one number and get help when something breaks.

We had a cracked pipe and our water was turned off. When the water came back on, we didn't have any hot water. I called American Home Shield in the morning and their people were here by 2 o'clock in the afternoon. They were the nicest. They didn't just go, "Oh, yeah. You need a new hot water heater." They asked me to come and showed me a couple of buttons had flipped. Also, the heater had thrown off the switch in my fuse box. They pushed the buttons and showed me what happened. They also showed my granddaughter what we needed to look at next time. I'm so happy. AHS took a weight off my shoulders. If something happens, I know that within a few hours or by the next day, I'll have help. I don't worry about it anymore.

I let American Home Shield know that my washing machine wasn't spinning properly or cleaning. It was making a very loud noise. They had someone come out and the guy inspected it and let me know the parts that needed to be replaced because of the age and the wear and tear. They ordered it and came back about a week later and replaced it. The tech cleaned everything up after he was done and it was good.

Last year, I needed a part for my stove and that took two months to get in. Other than that, AHS customer service is good. The last tech was quick. Recently, my washer's agitator was making noise. The techs changed it and now it's not making that noise anymore. I recommend AHS.

American Home Shield has been amazing. A month and a half after I got my warranty, I had damage to my refrigerator. The techs announced themselves when they got to the door. They put booties on their feet before they came into my house which was respectful. They were very courteous and patient. They did everything they had to do and cleaned up. I had another issue and they came again. They did a fantastic job. So, I'm very pleased with AHS.

My experience with American Home Shield is good except for their delay in getting a technician or repair personnel out versus getting a product replaced in a timely manner. I've been waiting for a refrigerator for three weeks now. They're going to replace it. Once they diagnosed the problem, they said they had a backlog of repairs. But getting a new refrigerator takes longer because they usually schedule two weeks out in order for delivery to happen. Working with the contractors has been great as well as being able to see the status of your work order. The open access online is good.

I submitted a claim for my air conditioning unit and that went well. The repair people had get parts and we waited a few weeks. It was all based on parts coming in. The AC is in a different part of the house, so it didn't bother us. So far, things have been going well with American Home Shield. I haven't had any problems and I'd tell friends that they could get it. However, prices keep going up and that bothers me a little. I'd shop around.

My last two claims were both for my furnace, and the customer service was very good. However, the company that got assigned the first time never called or set up an appointment, so I had to call back. American Home Shield had to assign somebody, and that company did a great job. They did a great job this last time too. It was the same guy the last two times, which is nice when they can do that because then they know the furnace and they know us. He was a super professional young man. He was very nice, and he explained everything to me very well. It was very good. The floor fan would come on, but it wouldn't heat, and there is a vacuum-type thing that got stuck. The young man showed it to me and he just had to unstick it. Everything is working great right now.

I've had American Home Shield for quite a while. The customer service can be a little slow, but it's nice to have the appliances under warranty and they're good about most things. For example, the air conditioner I had wasn't working properly, so they came out and they fixed that. They had a limit on how much of the coolant they would pay for, and that was quite a bit lower than what the actual coolant price was, so the repair was still very expensive. However, they still covered the rest of the parts and the labor, so it was worth it. I also had a problem with my refrigerator, and they came and replaced it. I was pleased. When I told them that I had a problem with my garage door opener, they set up a service call. The service guy came and looked at it, then he came back a couple days later and fixed it. He was very friendly.

They're professional. Simply having them as a service provider helps me with my tenants. When I tell them, "I got insurance on all the appliances. Don't worry about it.” That goes a long way. If something breaks, AHS is gonna fix it. A lot of times I go with their first recommendation. But if I find that it's gonna be two weeks before that person could come, sometimes I'll call back to American Home Shield and say, "Let's check somebody else." I like that about AHS. What I don't like is sometimes, it will take them a long time to get somebody out there.

American Home Shield has been very good. I don't have to look for a contractor and I know they have already vetted them. Recently, my heater was not working and it would go on and off. I called the home warranty company and they sent out a contractor. He worked on the heater and found something that was wrong with it, fixed it, and set it to go on at 7 o'clock in the morning to 73 degrees. It went on at 6 o'clock in the morning at 83 degrees and I was not able to get it to change, so I called in again. The contractor told me what to do and I'll check it in the morning to see if that corrected the problem.

Our main toilet was clogged. As soon as I submitted the request for the plumber, I got the name of the plumbing company that was supposed to come. Their service was good. They were very helpful. They did their job and left. They were also polite. It's functioning fine now. This is our fourth year with AHS. They're usually very prompt. I don't have to wait. Every time we've called them, they've been very responsive. They're worth it.

Having AHS is convenient. I don't have to go hunting for contractors. Recently, the fan seized up and was acting up. They replaced it. Everything's working okay.

We had a clogged drain. I submitted a claim online with AHS. Their website was very easy to use. The techs came out in five hours. They were able to take care of it right away. I would recommend AHS.

They're very good with my heat and I never have a problem when they come to fix that. But I didn't have a good experience with my microwave. When the techs came to check it, they said it'll be a couple of weeks. But then they sent me an email later that week saying it would be almost three months. I called them saying I'm not waiting that long. I went for a replacement and that option only gave me up to $300 which cannot buy me anything like the microwave I had.

I had two people come out, one for the garage door and one for the refrigerator. From the time that I put in for the request until the techs came out, it was a good experience. With the garage door, it would go up but it wouldn't come down. So the tech repaired that and he was very pleasant and respectful. For the refrigerator, it was leaking and the tech fixed the leak. He was a very nice young man. He also said that I needed it to be clean and I knew it had a lot of dust and other stuff. The price he gave me was $49 and it wasn't outrageous. So I paid him for that since that wasn't included with the coverage of American Home Shield. Everything has been working fine since the services. I like that with AHS, you know what you need to pay ahead of time and the deductible was affordable for me. Their customer service was also very good.

American Home Shield's website is user-friendly. I was able to log on and my information came up then I submitted the claim for my air conditioner that stopped working. The only thing that I would complain about is that it was Saturday night and the system assigned me to a vendor, but the vendor didn't call me. I had to call them. When I reached out though, the vendor was responsive, and they asked for my address and came the next day. The service was great. The drain was clogged and the tech unclogged it. He explained everything he was doing as well as gave me tips about how to change my filter. I've been in the house for five years, and every time I put the filter in, it was a struggle. The tech said, "No, because it's stuck in it. You have to turn the unit off to change the filter."

So far, American Home Shield has been good. All I have to do is call, give them my policy number and tell them what's wrong. They assign a service rep and it's usually within 24 hours. My most recent claim was for an electrical problem I caused. I was trying to change a light fixture and I screwed up, so AAA Plus Electric had to come out and they fixed it. They were efficient and fast, and the repair guy was very sharp as well as pleasant. He explained everything, what he was doing, and he didn't call me a dummy for what I did.

I had a leaking pipe and AHS set me up with a plumber who was incredibly responsive. They weren't able to fix my problem right away because I needed to have the water shut off, so they kept my claim open until all that could be taken care of. Then they came out and fixed my problem. The people that they set me up with were top-notch. I was surprised at the fine-tune machine that the big plumbing company had and how accommodating they were when I had to have the water shut off.

The connection from the wall to the toilet for the water had crumbled. The tech who came out replaced the parts and everything has been fine since then. I went online to submit this claim with AHS and their website was so-so. But I haven't had much luck with Home Shield in trying to get past the set information they have there. When I wanted that a certain company not be sent again because they did a lousy job, it was tough to find any place where you could do that. I was also having trouble finding anywhere to call. So, the same company came and did another lousy job. I'm thinking of canceling my policy because the communication is impossible.

I love Home Shield. I have two houses covered, and they definitely saved me a good bit of money. When I request for service, it's always the computer, and it's always right on the spot. I like it. American Home Shield contacts the people who do the work, and it all plays out within 24 hours after I contact the home warranty company. The technicians that they recommend are always professional, courteous, and friendly. They've always been good, and I've never had a problem out of them.

We were gone the weekend, and when we came home, my refrigerator was hot. Everything was ruined in it. I had luckily just gotten American Home Shield the month before and it had just become effective a week. I went online and did the claim. It was easy. Somebody called me that night and came the next day. He told me my fridge is ruined, the motor is shot, but I have not heard nothing from American Home Shield yet. I was happy that I got someone the next day, but it still says the claim is still processing. I've been living on coolers for two weeks. I'm discouraged.

In the last two weeks, I referred two people to AHS. When the water heater had an issue, I submitted a claim by internet and their website was easy to use. I got a response within a minute or two and the techs came out to diagnose it that day. They had to order an anode rod then they had the heater fixed within the week.

AHS is efficient. I like the security of knowing that if I have a home repair that needs to be done, I have my copay and don't have to make that huge payout. Recently, a contractor came for a bathroom faucet. The toilet and the showers needed to be fixed as well. They fixed whatever plumbing issues we had.

I like AHS. Any time I had an issue, they took care of it very quickly. In a couple days, somebody was there. I also like that everything in the house is covered and I don't have to worry about it. Recently, my dishwasher quit working. The techs came out, put a new pump in it and put a new set of push buttons in it. It works good now.

I like American Home Shield and their fast response. I call them for service requests and it's very easy. They say it's a 10-minute hold, but it pops right on. It's not even two minutes, and the reps have been very professional. The only thing I have an issue with is the warranty. It should be at least 90 days instead of 30 days. Other than that, I am very satisfied. I've also been very pleased with the contractors. Recently, Budget HVAC took care of my furnace. Two guys came and they did such an awesome job. I love them. They replaced my control board. After the furnace was repaired, I had an issue with the filter and they came back the next business day and replaced it as well.

I am to call the repairman to come out for the fifth time to fix my stove. It continues not to function and it doesn't seem like they can do anything to fix it. They were just out here with doing some basic parts. This has been going on for 5 months. The technicians know their stuff. However, I don't know if American Home Shield has to make all the decisions on what to spend. They don't wanna spend a whole lot of money. They're not willing to pull the trigger and do what's necessary to completely fix which is replace it 'cause that's gonna be expensive for them. There was also a plumbing claim, but they said they didn't deal with that. I went back and read the fine print, and they don't deal with that so I can't argue with that. But the reps at American Home Shield have been very pleasant. The other claims were taken care of.

I had a plugged drain line. The website of AHS was relatively simple to use when I submitted a claim for it. I had two plumbers out. One guy couldn't do anything. He was terrible. Integrity Plumbing was the second one and they were very good, professional, did everything I asked them to do, and solved the issue. I've tapped into AHS a number of times and it's generally been a heck of a lot cheaper than not having it.

Recently, the turn-off and turn-on valve was leaking. Monty's Plumbing & Septic Tank Service came out. The tech was very polite. He had to replace it and now it's great. He did very well. Highly recommended. I like AHS. It is good insurance and protection. I know they would fix my issue. You don't have to worry about calling anybody, you just call them.

The second time I used American Home Shield was a lot more faster service than the first time. My water heater wasn't working the first time. They had to change out the water heater. I had to pay a service fee for that. There were some parts with the new water heater that weren't covered under the warranty. I had to pay for a couple of parts also. It took a few days to schedule it out and get done. That was one thing that I wish it could have happened sooner. The second time, the new water heater was only working partially. They showed up quickly and had to change a part. The guy who came recently did a very good job.

So far, my experience with AHS has been good. But I need for them to send over the people to service my heating and air unit. Last year, they called me. But this year, they haven't. Maybe they sent it in an email, but you get so much junk email that maybe I just haven't seen it. The young man that came out here and checked the water heater recently, came back and installed it. He was phenomenally polite. He explained a lot of things and he knew exactly what was wrong from the get-go. It was fairly simple. However, the price of AHS is probably a little bit high. But during the moment I feel like I needed to get it, I got it and I'm not starving because of it.