American Home Shield Reviews

United Air Temperature had to work on my toilet which was leaking and they did a great job. I like American Home Shield. They're good and every time, I've been able to call right on the phone and get through. I recommend them to my co-workers and friends.

When I had a problem with a washing machine and a refrigerator, AHS replaced them. Recently, one of the pumps got unplugged and the plumber figured that out quickly and he turned around and left. There was one time when I needed the heating fixed and it took a week or two longer than I would hope it would have taken. The people that they were calling were not responding, which surprised me because you think they would be the first people who would answer the phone. That was a little frustrating, going back and forth, but we ultimately got it resolved.

For our recent claim for the furnace with AHS, the techs tried to take care of it and they were here twice. Did a lot of work, spent a lot of hours but they told me they could no longer continue the work because they found the previous homeowner had rewired on his own the entire electric furnace, which made it inoperable. They were not allowed to put the wires back into factory condition. They told me I had to get a real electrician to come up and rewire it to factory specs and then they'd come back at a later time. I did what they told me to do. I got an electrician and he left an hour ago and he charged me $1,100 and everything's perfect and I'll be good for another 20 years.

I've had a great experience with AHS. I haven't had any problems with the contractors that they send out. There was a leak in the refrigerator. And it continued. They resolved the matter very quickly. They were a very good company to work with. I've been pleased so far.

We've had so many claims with American Home Shield. We had a problem with a dryer. We've had the repairman out five times and they can't seem to get the dryer fixed. We've had four plumbing leaks that we had to have them come back and redo. Overall, the service is good but we have to have better luck with repair people. We had one repair guy come to do the dryer. He refused to walk in the house because he was allergic to my pets.

I had a claim with AHS for the garbage disposal. It wouldn't turn on. I submitted a claim on my mobile phone. I'm not good at that stuff, so it took me a while. I tried it one day and just gave up and then tried it the next day and then it worked. I'm not good at computers. It takes me a long time to get something done. I had another issue that I wanted the tech to look at, but I couldn't get in and I just gave up. And that issue still remains. But they got back right away. The tech was very good. There was a bobby pin stuck in it. So, he undid that. He came late ‘cause he was backed up, but he still came.

Our tankless water heater quit. I called in a claim on it. It was very easy. American Home Shield sent All Valley. The tech was very professional and did a good job. As soon as they got the water heater from AHS, they got it installed. We had a rainy period a couple days there and this is an outside tankless heater, so they came right away the next morning after it quit raining and installed it. With AHS, I like not having to come up with all the money out of my own pocket. Give them a try.

We haven't had any problems with AHS. However, when I call, I go through the automated person, and then it's almost like I gotta hang up to call again to try to get to a live person. Also, the technician that they sent out for the dryer became aggressive towards me. He was pushing me. When he left, I called American Home Shield and I told them what had happened and that I did not wanna do business with the tech again. They took my information and they were able to give me somebody else.

I had a couple of claims with American Home Shield where they sent somebody out, and they were able to fix it. All I paid was the one-time fee and they came out. They fixed my air conditioner. They fixed my microwave another time. They had to replace something, and it works really well now. There are other times like in the case of my gas/electric fireplace where we can't seem to find somebody that can fix it. The person came out and said, "Oh, I can't work on this. We have to get an electrician." In the long run, it's been worth it to have AHS. I certainly didn't want to buy a new air conditioner if they could fix it, and they did. I was impressed with how quickly they were able to do it.

They came out to work on my dryer. It stopped spinning. They had to order parts and they had to come back. Since then, it's been working great. It's been like it was working before. My experience with AHS has been perfect.

Our air conditioner wasn't working. It stopped blowing. The customer service of AHS was fine when I submitted a claim. I requested the same guy that came out before. He prepared my AC before. The tech fixed it the same day. However, when the AC goes out in the summer, it takes a long time to get people out there unless you know people. If it's in the winter, your heater is gonna break. The wait times are really long. The deductible sucks. It's always a weighing factor of, "Will I get my return on investment? Will something break? Will it not? Or am I just throwing away my money?"

The upstairs HVAC was not working. There was no heat. I submitted a claim through the phone with AHS and in 24 hours, someone took care of it. Since the repair, it's been good.

The contractor came out and fixed our refrigerator. It was really good. The tech was awesome. I've been using American Home Shield for 10 years, and it's easy. They come out and fix things.

I like that when something unexpected breaks down, hopefully I'm only in the hole for the service fee. That has not always been the case because sometimes I get mad because they deny everything as being covered. I used to have two houses with American Home Shield but I dropped one of them. Because in less than a year, three things got denied, and I was beyond upset with AHS. There have been issues. But currently, I'm okay with them. I've had two things recently. AHS fixed them fine both times. We had somebody out here for the dryer. They were okay.

The contractor came out to check my hot water heater. The water seemed like it wasn't staying hot as long. The two guys that came out were fairly knowledgeable about any questions I had. They answered it with confidence. I had a few questions about what it could be. He checked the things out and he said everything was running good.

I sent in a claim online when the garbage disposal wasn't working. An email came back really quick and then someone called me within a day. The contractor came in and repaired it. It was all fixed. It was good. But when my garage door had a problem, I had a bad experience. They didn't fix it.

I was ready to cancel my policy because I was so unhappy. I had a fridge that took two months to get fixed, and a boiler that went out that was never repaired. The damper had gone bad and it caused the boiler not to function properly. At some point, it didn't function at all. American Home Shield denied it, saying it was part of the vent system they don't cover. I had to argue it was part of the boiler system. AHS wouldn't believe the repairman they sent out who said he couldn't get a part because the boiler was too old. They ended up closing my case saying that it has been rectified and nothing happened.

I called American Home Shield 10 days ago. I said, “My garbage disposal is leaking.” The rep said, “If it's leaking, it's $125.” I started to have an attitude with them. I said, “What difference does it make? How do you charge an extra $25 when it's 100? But if I say it might be leaking, it's an extra 25.” “That's just because you said it was leaking.” “So, if I called for my refrigerator and I didn't know it was leaking and you guys came out and it was, then you’d charge me an extra $25?” She said yes. That doesn't make any sense. When I started with AHS, the deductible was $35. It went to 45, 55. It might have skipped 65, gone to 75, and it was 100 for the last couple of years. I said, “Okay. Then I don't know what's wrong with it. I'm not a technician. I don't know what's wrong with it. Send them out and have them figure out what it is.”

American Home Shield is good, professional, and efficient. They send out the technicians who come out within the week of me making the appointment. I had a problem with the bathroom lights in one of my bathrooms. It was not working. The breaker had to be replaced. I paid the deposit on one day, and the electrician was there within 24 to 48 hours. AHS also fixed my garage door and that was good.

I've been impressed with American Home Shield. I have heard a lot of negative things about them but I haven't had any bad experience so far. It's been good and easy to work with them. Our dishwasher went out and they quickly sent someone over to look at it and fix it. I have a claim right now for a leak in our water heater and they are sending someone out early next week to fix that. So that's been a smooth process as well. I thought the contractors would be cheap people who didn't know what they were doing, but they've all been great. I'm busy and don't have the time to research people to see who I need to call and what I need to do. Being able to go online, submit the claim, and American Home Shield handling everything is awesome.

I had a leak under my daughter's sink and I thought I could fix it myself. But it looked more complicated than what I was used to seeing. I tried to make the claim online but the website wouldn't accept the credit card I have on file with American Home Shield. So, I ended up calling and they were able to bill my credit card for the activation fee, which was $125. That's been more than one occasion where I couldn't get the website to work. But it was easy and all I had to do was look at my stuff and input my data and it pulled it right up. And when I called in, it recognized my phone number. So, the rep already knew who I was. The customer service reps were super nice. They were to the point and tried to help me get set up. They asked me if I needed anything else. So it was fine. It was exactly what I would expect or need.

American Home Shield is fair and do what they say they’re gonna do. The repairs are done in a timely manner and they cover what is under the agreement without question. I have peace of mind. I've had a compressor replaced in one of my heat pumps, a roof repair done and a water leak repair. Working with the techs has been mostly good. Prior to the last 12 months, a couple of the technicians were no-shows but AHS referred to a different company.

The person on the phone got everything set up quickly and within a short period of time, the company contacted us by a text. We called the company and we were able to set up a time. The plumber worked on a sink and some toilets, and took care of what needed to be done. He was good and had a pleasant personality. The cost was $100 flat fee and everything seems to be working. You’d like to know if you’re gonna pay money to this type of home insurance and you call to get something fixed, that they’d fix it, fix it properly and fix it the first time. And American Home Shield did that. So, it was good. 100 bucks for the service call and everything else seems to go for free has worked out.

Everything was good when Clifton Heating came out. The AC didn't work and they fixed it. The techs were good and professional.

Their customer service has been excellent. I submitted a claim for an old stove. One side of the coil had gone bad. The tech came out the second time, he said it was a new one, but you don't know whether the whole thing works until it gets plugged in and you turn the oven on. It was the opposite side of what had been the problem before. But he replaced it and it works fine. The crew that came out seemed to know what they were doing. However, I would prefer a little bit lower price for AHS because I have friends that have it and they said mine is almost twice as what they were, but they've had it for a few years.

I submitted a claim online to AHS because my garbage disposal stopped working and it was leaking. Their website was simple to use. The techs were very helpful and quick with what they needed to do. I was satisfied with their services. I recently switched to American Home Shield from a company and I was not pleased with them. So, even though American Home Shield is a little bit more expensive, it's worth the cost. I've been happy with their services.

American Home Shield is very dependable. We called in for a problem with our washer. A repairman came out, assessed it, and ordered the part. The part came in wrong. The gentleman took the extra step of ordering the parts itself and called the factory directly. He was outstanding. I'm very pleased. It was a fairly simple, straightforward, and great service.

When you submit your claim, American Home Shield automatically is telling you have to pay for it right then and there. I wanted to talk to somebody first so I told them I was not spending any money until I talk to somebody. Somebody had to call me back and when they did, I felt safer and understood it was $100. A contractor called me in two days to set up an appointment, and I thought it was gonna take a week for them to call me back. I didn't know it was gonna be that soon.

Our house in Cypress has American Home Shield. We had them years ago on another home. Submitting a claim is good. We do it online and the website is really user-friendly. We did one when our water heater was leaking. I didn't know it would be covered so I called a regular plumber and he said, "Why are you gonna pay for it when you can get it covered under your home warranty?" I went through the American Home Shield and put the claim in online. They called me and said, "We're gonna send somebody out tonight." A tech was out, turned the water off, ordered the water heater, and it was installed within a day. It took six hours to switch the water heaters. It was really fast and the tech was great.

I left American Home Shield for another company, and it was the worst mistake I ever made in my life. It's a little pricey it's but's worth the money. When I call, I usually have multiple items, but they only allow me to give one. If I go to do another one, I get charged for another claim, and I don't think that's right. I have to get through to a representative and that takes forever. They don't ask if you have anything else. They just put that through and if you wanna add anything, you have to either call back and they charge you again or try to get online with a representative that can list them all at one time.

There are times that I have to fight either the claim or the service to be provided. There are times when they have an expedient response. But there are times when it's just waiting a couple of days before you even get the service started. More recently, Ano Appliances came out for the refrigerator and it was not very pleasant. I would not want that company to come back again.

The garage door opener wasn't opening the door. It was easy to send in the claim. I called the phone number and they sent somebody out. I had to give them my credit card number over the phone to pay the $100. There were no other bills after that. The rep that I talked to was very helpful. When the contractor came out, they immediately got to the root of the problem and fixed it.

Any time I've called American Home Shield, they got the job done quickly. They sent a contractor out and fixed my stove and refrigerator. They told me what I needed to fix it. The technicians were friendly and informative.

I called American Home Shield and submitted the service ticket for an appliance repair. It was a pleasant experience. They helped me and submitted the ticket. The contractor was very knowledgeable. They resolved the problem in a timely manner. The only thing is that when you use the website, you can only put one issue. When you speak to a person, you can add more than one issue. I had a different warranty company before and so far, American Home Shield rates higher than the previous one.

Everything's been great so far. I like that any time we have a problem, they get right on it and get it taken care of. We had a stove and a dishwasher issue. The tech came right out, diagnosed the issue with the stove and the dishwasher, came back with the part, and fixed it. Everything's been fine.

We're very pleased with the service. The cost is affordable. It's well worth it for the cost. They're really good and very responsive. Once everything is in, within 24 hours, we have a response and well on our way for a repairperson to come out and take an evaluation. The people they send out to address whatever repairs that need it are very well qualified and professional. If we can't remediate the issue, they will give us an appliance replacement. We've utilized that as well. Their website is excellent. It's very user-friendly and intuitive.

American Home Shield got good customer service, they resolve your issues, and I recommend them. I called them and told them that I need a service request for an electrician. It was easy. Yank's Electric is very good and professional. They fixed my lights and ceiling fan. They did what I needed them to do.

We've had a couple of home issues since we moved in about six months ago. Any time we call them, they send out a qualified repairperson and it's been taken care of quickly. All of our experience with it has been good thus far.

I had a leak on the floor that originated from my fridge and freezer and I tried to figure out what it was. I went on the American Home Shield website and selected the appliance that was covered which was the freezer, and requested the service. I was told that I would get a call from a contractor and I did. The contractor didn't give me a lot of context about who he was or where he would come from or what my options were for an appointment. He just said that he would be in the area at a certain period of time and asked if he could stop by. I said, "No." And we decided that he could the following week, which was fine. He was great once he got here. He was very professional and to the point, was fine doing work while I was in the house, and gave me a concise answer and it was the right one.

I called American Home Shield on the 30th. Then on the 31st, Foxcroft sent a guy here. He was a really nice guy. He checked everything out. He said that we had a board that went bad in our furnace. I paid my $100 to American Home Shield and then later that week, I got a thing from American Home Shield saying that I had to pay an additional $190 because of modifications. I finally got ahold of somebody on that following Monday, which would be almost two weeks ago now. They told me that it wasn't a modification. The board was $900 and American Home Shield only wanted to pay the first 700, and I would have to pay the additional $190. I told them to get it going because it was cold out and this was my furnace.

American Home Shield's website is user-friendly. Most of the time, the contractors fix the issue. The only time they didn't fix the issue was when AHS didn't cover it. I had a pipe leakage and the contractor fixed the leak.

The garbage disposal was not working. The tech found out what the problem was and had the new disposal with him. So, he was able to fix it the same day. It works great. It was easy and American Home Shield made the repair. I did no pushback and there were no questions asked. It was a covered loss and they took care of it. It was a very positive experience and they did what they said they were going to do.

American Home Shield is all right and it helps me when I need it. I used it a couple of different times for the microwave, air conditioning unit, and garage opener. The claims process was relatively easy and the contractors were all right. A warranty is only gonna cover so much so I don't expect it to cover everything. I had to pay extra one time for a toilet. I ended up putting in a new toilet. For my claim for the garage opener, the guy said that I had to replace a circuit board and that wasn't covered by the warranty. I had to pay a little bit extra for that.

We went online to have American Home Shield fix a faucet in my bathroom. The website was good. We used the phones as well to get a plumber out there. They were very helpful. It took them several times to come out. The first time was a diagnostic. They ordered a part and when they came the second time, it was the wrong part as it was too big. They came out a third time and fixed the faucet just fine. They were all wonderful and very well mannered. They were all very polite about the whole situation. I really appreciate American Home Shield being there for me. They're a good deal and customer service was very good in letting me know when somebody was coming.

My garage had issues opening back up and closing. When I hit the send button, 45 minutes to an hour, American Home Shield sent me the contractor who would come out. So, I reached out to the contractor and we scheduled the date and time for them to come out. The guy came out and got it done within 25 minutes. It was the sensor and they didn't replace anything. But he had to change the rail on the door that goes through the rails. And he said I had to pay out of pocket. It's something that I wasn't sure. I wanted to bring that up, but I was caught up doing so much stuff. So we had to pay out of pocket almost $200 for that. That was unacceptable to me.

I made claims with American Home Shield for my air conditioning, wine refrigerator, and garage door. My air conditioner wasn't working and it was fixed in less than a week. My wine refrigerator was fixed within a week too. The people who came were excellent in these two instances. For my garage door, it wasn’t staying closed. The guy that came out was not as helpful as the other ones. He was there for not more than three minutes in total. I was told it was a maintenance issue and it was not covered under the warranty. The guy gave me a quote that he could do it for $600. He could replace all the wheels in the garage. I just took his card and he left. On the whole, I got a bad one on the garage but I wouldn't blame American Home Shield. Also, their $100 fee seems fair.

American Home Shield is good, professional, and timely. They did the dishwasher and the furnace. Everything went well. The technician was very experienced and pleasant.

I had an issue under my sink with one of my pipes. I don't like dealing with people so went on the American Home Shield website to make a claim. I love their online feature. It's very self-explanatory and very easy to use. American Home Shield called me within 24 hours. A tech came out in two to three days. He was able to diagnose the issue and he took care of it the same day. The fix took about 45 minutes to an hour. The tech was quiet and I was comfortable with him. I haven't had any issues after the repair. I love American Home Shield. This company is the best warranty company that I have had and they outdo others. The price is very fair too. I told friends about them.

I've had some bad experiences. When I first moved in, my refrigerator was bad and it was a 25-year old refrigerator. It was bad because I live by myself, so it's not convenient to let somebody in. I have to have somebody there. I had 12 different repairmen come. That was ridiculous for a refrigerator that was 25 years old. It has cost American Home Shield more in service calls than it has for the cost of the whole refrigerator. It didn't make sense to me.

My experience with American Home Shield has been terrible. I called them twice to repair two things that have messed up in my home. They sent somebody out to check on my stuff. They told me that they would get back to me. They then sent somebody else out to check on my stuff. They sent two people and it delayed my thing. They told me that I had malfunctioned the garage door opener and I hadn't even touched it. American Home Shield refused to pay for it. I called the company that actually makes the garage door opener. Mine burnt up. I had to send it to them and they checked it. They sent me a new one at no cost because it malfunctioned. Still, it was a hassle.

I did a claim for my garage door opener and that was easy. It was all online. You can still call customer service and do it that way, but you can actually do a ticket online. American Home Shield takes it from there and they'll send you an email or a text back telling you who's gonna be doing the service for you. The repair of my garage door opener went fine. I got a brand-new garage door opener.

The guys came out and found the issue, and they were in and out in less than a few hours. They explained everything that was going on every step of the way and even made recommendations about how to keep the appliance going for an extended period of time. The dishwasher is working perfectly now. I have had experience submitting claims to American Home Shield by both calling in as well as doing it online. And I prefer to submit it online. The website is very easy to manipulate.

I needed the fan fixed as it stopped working. American Home Shield took my information and they assigned me a company. They were nice. You tell them what you need and they send out the help. The company came out and they fixed my fan and I'm happy. All of American Home Shield's contractors have been professional. The unit is fixed when they leave. The unit that they did today is great and my dad said it worked. American Home Shield is a good plan to have and the price is fair.

Everything was backed up in our garbage disposal and Rooter King Plumbing cleaned and snaked the drain. They were professional and everything was good. We've been happy with American Home Shield. They send us good people who show up on time.

Beware! I don't understand how this business is still in existence and not buried in fraud claims. They lied and told us "if something is broken, we will repair it". Our oven has been broken for over 7 months. We call them weekly, and each week we're told the same thing. "We're working on it". Customer service doesn't give out any contact info, they just tell you "We'll call you back". They don't. We will be taking them to court. Why do we pay 100's of dollars each year to STILL have a broken oven for the holidays? Completely unacceptable.

The gentleman from United Air Temp did a good job and met all our expectations. He had a positive attitude so he represented his company and American Home Shield well. We've had our challenges with AHS in the earlier years but I've noticed some improvement in their customer service. In the beginning, it was always very difficult to get through on the phone. You have to wait 15 minutes maybe, sometimes more. Now, you can get through almost right away.

We've had the house for seven years and our air conditioner has gone out at least once a year. We've had the policy with American Home Shield the entire time and they fixed the air conditioner every single time. This time, there was no fixing it and they completely replaced it. It works now and I'm very happy with it. The two guys from Crane have been here before and both times, they were extremely professional and very courteous. They let me know exactly what was going on and took care of everything that needed to be done. AHS is very reliable. We've had several issues that have happened in the house and they had it fixed quickly and correctly. I'll have my policy with them as long as I have this house.

I had a blockage in the basement shower/tub and the toilet was slow to flush. James, the gentleman who came out, explained to me step-by-step what he was doing and what he thought the problem would be. He also gave me some pointers on some other things that I could be on the lookout for and could possibly improve on my own to make the situation better and to possibly not have to reoccur again. I would recommend American Home Shield as a great home warranty company. I've had them since I've owned my home since 2017 and I've been pleased with them. They get people out there in a timely manner and if the problem should reoccur within the 30 days, the people will come back out at no charge.

Our furnace wouldn't stay on and the tech blew out some lines that were clogged. But I had to call him back that week because the furnace stopped working again. So, he came back out a second time. He said he did the exact same thing and he checked other parts of the furnace and stated that the furnace is old and might need to be replaced. He was very professional and nice. American Home Shield is easy to contact and they respond quickly. I would recommend it. People should get it if they are concerned about things like that. They're good to come out and take care of what needs to be done.

The keypad on the dishwasher would turn on and run all day long, and we had to cut it off ourselves. The technician explained everything and was upfront and knowledgeable about what he was doing. But we had to call American Home Shield again. I thought the technician was gonna be pissed off because he had to come back but he wasn't. He texted me and told me he was coming back out, and he was gonna replace the whole keypad. I said okay and then, we set up a date. He came back out and was respectful. He was having a problem and he said it might take longer than he thought it was. He had to move the hose over to get the wiring and stuff off for the keypad. But besides that, it was fine. And he asked me if I had an old towel because there was a little water dripping. I got it for him and everything was fine.

Our dryer wasn't getting enough electricity. The technician for the washer and dryer recommended we get an electrician out here. So, the electrical part for the dryer is fixed but the washer is still not fixed. I'm very upset with the vendor that came out, DNJ Appliance. They came last Tuesday and because I wasn't on the schedule, they didn't call. I called AHS and they said somebody would contact me. But I needed to call them again because no one has done that. Other than that, I recommend AHS. It's a great service to have.

My washing machine was not getting my clothes clean. Appliance Hero contacted me to set up a time for them to check it. The techs were really nice. They ran the washer and listened to it make a lot of noise. It needed a new basket but I got a new washer. When they were waiting on a part to fix the washing machine, I wanted to have my dryer checked as well. I contacted AHS and let them know that. The rep I spoke to said I would have to pay another $125. I let him know that Appliance Hero said they could just check it while the tech was here. The rep claimed he was trying to contact Appliance Hero. When I asked Appliance Hero, their rep said no one put an order in. So my dryer is still not working. I'm spending my money every month and AHS is not working for me. The request was never put in. This is why I don't have American Home Shield anymore.

When I called the first time, I told the rep that I needed someone to check the faucet in my bathroom. The hot water wouldn't turn warm enough. Also, there was a draining issue. The first time the plumbers came, they did the draining issue. So, I asked about the faucet and they said that wasn't on the ticket. They said I had to call American Home Shield to get that worked out. They worked on tickets and if it's not on the ticket, they weren't touching it.

I had work done on our heating unit. My problem happened on a weekend so I had to wait until the next business day. That was unfortunate because it was really cold. But it would have been faster had it happened during the week. We've been pleased with AHS. So far, we've had good luck with them.

AHS's reps were pleasant and professional. We had an issue with our furnace that wasn't operating correctly. They got us an appointment really quickly. It was a Friday when we called and we got a contractor for Monday which was a pretty good turnaround time. But, when the techs got there, we couldn't replicate the problem. Initially, we were disappointed because he said he couldn't do anything until the issue showed itself. I was a little disappointed in that. But as soon as he was ready to leave, the problem presented itself. He knew what it was and got it fixed quickly.

They're pretty fast to do everything. But their per visit copay could be a little lower. We had an issue with our air conditioning. They assigned us to a company that does that kind of maintenance. In less than 24 hours, I already got a call from that company to schedule an appointment. The tech was very nice. The issue was just a clog and he had the equipment ready to fix it the same day.

They had a plumber fix my bathroom sink. But I can't choose the plumber. They assign whatever plumber or contractor they deem fit for my claim. Other than that, they all seem to do their jobs well.

We've used Home Shield three times. One was for a washer. The washer lid broke, and they were able to send someone out and fix that. Another claim was for our freezer that wasn't freezing properly. They were able to help us thaw that and get that working properly. The third time was one of the air conditioning units needed to have a part replaced (the condenser). All three companies did a great job, and none of service visits took any longer than 45 minutes.

The freezer part of our refrigerator was not making ice, and eventually, it stopped to make any cooling, so we contacted American Home Shield. I set up the request online. It was easy enough, and I had a date within a day. The home warranty company sent out Sears, and they were good. They figured things out quick, and they fixed one of the problems. They didn't have the equipment for the second issue, which was the water line wasn't connecting to the water. They had to come back out, and they fixed that and did a fine job. They were professional. I've heard that American Home Shield may be raising prices and I'm worried about that, but right now, it's a good value.

I like American Home Shield. They're prompt and efficient. When we've asked for service, the subcontractors came in and got the job completed. With things that they couldn't complete, they replaced the item. I like the subcontractors. They're professional. Recently, American Home Shield had repair people fix my garage door opener and a refrigerator. They were very nice, and the interaction was good. The repair man said that there was nothing wrong with refrigerator and he plugged it back up. It's been working since.

I haven't had to call American Home Shield for much, but every time I have called them so far, my stuff's been fixed, except the plumbing. The plumber came in, but he didn't even look down underneath the sink. He just walked back out, and whatever he said to the home warranty company is what he said to them. I had to fix the plumbing myself, but American Home Shield refunded me my money. I haven't had a bad experience yet with them. I make a claim and it gets resolved really quickly.

The claims process is really fast and easy. If I put in a claim, I usually hear back the next day, and I get email follow-ups immediately. It's good. The contractors have all been nice, efficient and effective. That's great. Our most recent claim was our air conditioner was not operating properly. We had them check it out, and they did a warranty repair on it. Our other claim was for a routine maintenance check on our HVAC, which our plan offers. We scheduled that and that was also fine. We've had American Home Shield for five years now on two separate properties across two different states and they've been wonderful. I've already recommended friends to get it.

American Home Shield paid for me to replace the stove, and I'm satisfied with their customer service. I have no problem as long as I can understand them. When I had an issue with one of their repair guys, they sent somebody else. The original repair guy said nothing was wrong with my unit when I knew there was something, and I didn't like him. I had to have somebody else. Recently, I called American Home Shield for a tune-up on my furnace. I have a system upstairs and one downstairs, and the techs came, checked them both out and said they're working fine. They were in my house about 40 minutes.

I had an issue with my water heater. They acted very quickly. I had a wonderful experience with the contractor who replaced it. AHS covered it. Having AHS is cheap and they provide good service. Plus, they answer the phone immediately.

I call American Home Shield when I have a claim. They let me know right then and there the information about the contractor. They reach out to them for me, and then they will let me know when the appointment is made, and then they will send them out to me. When my air conditioning unit went out, the contractor came from Georgia because I'm in Anderson, and they were amazing. I had to wait a couple of days, though, for them to come down. It wasn't immediate. When they did come down, the tech knew exactly what he was doing, and it took him no time to get me back up and running. The problem was the fuse and the box on my fuse that was loose, and he fixed it. He was awesome.

I was having trouble with the heater not heating properly. I sent in a claim online and the provider called me the next day and scheduled for the following day. They came out and diagnosed the problem. They replaced the thermostat, and everything has been going well since. When they came in, they put on shoe covers. They did quite well. When they were putting the unit back together in the ceiling, there were some smudges on it from the dirt and work they were doing up there, and they offered to clean it off and take care of everything and put it back like they found it. So they were very good.

I had a commode that was leaking and the contractor fixed it. American Home Shield also sent someone out to fix my air conditioning. I called to tell them that the air was back on. But I didn't get anyone. The person came out supposedly fixing it. Then he took wires that were loose and said we needed a new air condition. So I had to get someone else to fix my air condition. But American Home Shield gave me my service money back.

I had Home Shield out before and they did a good job. I submitted my claim online and using their website was pretty easy to me. I would recommend them.

American Home Shield has been awesome. I've used them twice this year for the dryer and one time for the hot water heater. In the four years of having this house built, it went bad. So, it had to be replaced. They covered some of it and I had to pay $500. The dryer wasn't heating and the first time the tech came out, he thought he fixed it. Then it went out. So, this guy took the whole thing out and fixed it. Everybody's been great and very nice.

I’m grateful I have American Home Shield. People in my neighborhood need a plumber, this and this. The best way to deal with that is to get them one of the guys I used through AHS. In the very beginning, when I bought my house, the guy came and checked things out just for a yearly check-up. He said if I do nothing else, I should keep AHS because the FDA has changed regulations on air conditioners and if mine goes out, AHS will pay for a new one. They cover all my appliances. My home had had the same hot water heater since the house has been built and there's only been one other owner in the house. It was the Sears and Roebuck and it has lasted all these years. But AHS paid for everything. The guy came in and said it’s probably gonna go out in about three years. They don't make them like this anymore. And that's everything.

I had a negative experience when I told them I needed somebody to clean my ducts. AHS said the contractor could clean them but apparently, they don't do that. AHS then got another place that doesn't do ducts at all. It was a solar place. Also, I put down $100 and it took weeks to get that back because they kept saying they sent someone out. Other than that, having AHS saves me money. My gas stove's oven was not coming on. The techs were professional and courteous. It took them 30 minutes or less to fix the problem. I recommend AHS. Overall, they've been pretty good. We just had one experience that I can't give them a high mark for.

One of the garage doors was sticking when we tried to open it. But if you put it down and put it back up, it was fine. The techs found out when they came out that there was a buildup of grease over the years and other kinds of things on the seal. It was not anything mechanical or anything wrong with the door or the motor, I just needed to clean the seals good. When we built our house, we had a 10-year warranty and all the appliances were new. So, I wouldn't necessarily recommend American Home Shield because it's a brand-new construction and everything's covered. But once our house turned 15 years old and we still had all the original appliances, heater, air conditioner and everything else, it made sense. If that's the situation that people are in, it's a good backup over homeowners’ insurance.

I used AHS for 10 years and always got the best service. Every company that they sent was outstanding. Never had a problem. My most recent claim was an electrical problem, the ceiling fan. They fixed it for me. However, AHS is a little more expensive than most of the other ones.

Home Choice Services came out and worked on our plumbing. I had a leak on my commode at the shutoff valve. The guy did a very good job. He fixed it that day. It went well.

I had an issue with my dryer in August of 2023. I was told it was the fuse and it was replaced. l paid a service fee of $100 for a $12 fuse. In less than 30 days, it stops working again. l call back and they send the same tech out. He said if l had any issues, to call him back. Today, November 15th, l call the warranty company and spoke to Jasmine. She let me know that l will have to pay another $100 and l disagreed that l should have to pay another service fee for the same appliance. l asked to speak to a manager and spoke to Jonathan... who was a TOTAL nightmare to speak with.

When I joined AHS, there was a promotion going on. The price was excellent. I had a claim for the air conditioner. When I called AHS, it was on the weekend. It was Saturday. The techs were here on Monday. I'm very happy with AHS.

The tech that came out said that my stove needed to be replaced. But American Home Shield said that they could rebuild the piece, but they were gonna have to send the whole stove out, which means I would be without a stove for three to five weeks, which is crazy. They said they could give me $181 towards a new stove. So I'm waiting for a supervisor to call me back. I got another claim in for a well and they can't find anybody right now. It's been 48 hours. So they're probably gonna tell me to pay out of pocket, which is crazy. You don't buy warranties for that. So my well is acting up. The water is off and on. I have to wait for somebody to call me in two days, which is crazy. It's a terrible experience. When I spoke to somebody that's foreign, they read from a script. So they were no help.

I've had American Home Shield for three years and I will continue to renew each year. They are quick to respond. Sometimes I would have trouble understanding what language the person speaks. In the past, I've hung up and called back to try to get somebody else. Their call center must be overseas somewhere. But that's the only complaint I have. Recently, my hot water heater went out. They had to replace it and works great. I had to pay $600 for the hot water heater, which I thought would have covered it all. But compared to what a new hot water heater costs, people tell me that was good.

American Home Shield has provided me with really good work. My AC broke right after we bought the house, and it was a $3,200 fix, and they just charged me my $100 service fee. Then my fridge just broke last week, and they'll replace it. The new one will be here on the 15th. I normally submit my claims through their website. They don't have a mobile app, which kind of sucks, but their website is very user-friendly. You just go and do a service request. It's really dummy-proof. You can click what appliance or what type of repair you need or service call you need, and then you submit it through there. Then they don't charge you until the company comes out and looks at your appliance or whatever it is. After that, they charge $100 for the fee, but there are no more charges after that. Everything's covered as long as it's within a certain budget depending on which plan you have with them.

If something goes wrong, I can call American Home Shield. They can have it resolved in a timely manner. It takes, “Hey, we're gonna look for this reputable service technician or provider to come out and fix something when it goes wrong.” We had Elite 360 for the heating and air conditioning unit. Something that we thought was gonna be easy was a little more complicated when they troubleshooted it. So, that problem was resolved and everything is working great.

AHS came with our home purchase and was honorable until the company changed hands. 1 of our 4 AC’s was unrepairable and needed replaced as per the technician. AHS said we abused it and would not honor the contract. We were shocked bc they had fixed or replaced in the past. Then we found all the recent bad reviews and found out the company had been sold.

My experience with AHS was quick and convenient. The heat wouldn't stay on. The techs figured out what the issue was and they were in and out. They were very professional. So far, AHS has been good. I've had no issues. I've been very satisfied. Their cost is a little high. But it's okay. Everything is high at this point.

So far, so good. The water heater I had was replaced and the shower was fixed. It's excellent job. The cost for a visit is a little higher than others. But I'm happy.

My very first ticket to American Home Shield was my dishwasher and the contractor they sent out ripped a panel off it without unscrewing it. When the technician fixed the handle, he put that panel back on, but it only had one good connector. About four months later, the dishwasher failed. AHS sent another technician and that technician replaced the panel. I ended up paying $250 when it should have been taken care of when I paid the first 125. When I asked AHS about it, the guarantee is one month. As long as the unit survived for 30 days, it's a new item. I was miffed. I told them to never give me that technician again. They apologized and they didn't sent the same person out for my refrigerator.

I recently submitted a claim with American Home Shield for my heater that was not working. I paid a monthly fee and I paid for the visit, which is over $100. They took care of it. They sent a third-party company that in turn sent somebody in and fixed my heater for me. It was a fuse-related issue and I thought my heater was done but the tech was able to do something. He opened it up and there were some ground wires that needed to be reattached. The heater then started working. Everything was good. The tech was there for around 40 minutes.

We've been with American Home Shield for 20 years, if not a little bit more, and I feel like their customer service has declined as time has gone on. The technicians are mostly lazy. The people that they use and send out get their copay and they come out and everything's kind of bare minimum. We had an issue in September 2019. My bathroom shower downstairs was stopped up. We gave them a call and they sent somebody out. The guy was here for about 10 minutes and said that there must be something in our drain, like a child must have thrown a toy in there. My children are adults and teens. I left for a cruise when this was going on so I was talking to them while I was at sea and they were not helpful. We ended up unclogging the drain ourselves. I just found a local plumber that I go to without using American Home Shield because it's throwing away money.

I've been with AHS for close to 3 years to protect myself from a major expense. I've had the middle "gold" plan. Called them out for AC not cooling. Evaporator had a hole. The contractor that came out told me that he could not give me an estimate, only AHS could do that. AHS came back with a repair cost to me of $2800. So if that's my cost, what is AHS actually paying for this repair. 2 other contractors came out and give estimates of $2250 and $2400. So it seems AHS finds the contractors costs and adds some magical numbers and I pay the whole cost of repair. They did offer me a cash out of $537 for this $2400 repair. This is a scam, run away! They also charge you to cancel your contract despite what it says on their website!

I have been having problems with my furnace since I moved into my house. I've called about that furnace for the two years I've been in the house at least four times. The last time that I called, Air Doc Heating and Air Conditioning came out. All they did was put some WD-40 on it. Then the repairman said, "It's spinning now." The very next day, it got warm outside so about a week, I didn't use my furnace. But when I turned it back on, it completely went out.

Sometimes American Home Shield helps me but sometimes they deny the service. The contractor comes, checks, and says it's not in my contract. I have a refrigerator and an ice box. The technician gave the report and they said everything was overused. I told them I only filed a claim about the ice box. There was back and forth. After three months, I was able to get the ice box replaced.

They stay on point and the attitude of their people is excellent. I had a claim for my clothes dryer recently. The tech assessed the problem and ordered the part. Three days later, he came with the part and repaired the dryer. Another time, I had a problem with my air conditioning unit. The guy couldn't find the problem. He came back later with a helper when they were trying to get the part. We never got the part in and they just kept putting us off. So, that was a bad experience. I called up the Home Shield and they got on them. That was in July and it was extremely hot. So, I just went with another company and they did the repair. I had to come out of pocket a little bit.

I'm a real estate broker and sell American Home Shield policies. I sold one to my son and we were given outside authorization to get another company, which I have used with outside authorization several times in our area. When that authorization was given, the company gave their bid of 4,500 to replace the furnace. They kept saying they were processing it but it was denied. Then they said they had to get another company in to do it. I met with them the night before last at the property. They diagnosed that the furnace was producing carbon monoxide in the home and that we had to sign a document saying we would not use the furnace and they were going to replace the furnace.

I filed a claim when I had something wrong with my boiler. They told me who was coming and what time he was coming. I could track him. He apologized when he came in for getting here so late and did whatever he could to fix my heater. I was happy they came out. They squeezed me in.

My claim experiences have been 50/50. Their coverage is not as supportive of the homeowner. My AC issue is still not resolved. The last group they sent did a workaround that removed parts from my unit instead of fixing the problem. The tech shared that there was nothing he could do at that point to fix the issue. It was gonna take more and American Home Shield would have to approve the claim or figure out what they would cover for it. Because of the workaround, the electrical pieces are not fully operational. Now they're coming to try and fix that. It's been sitting in review for AHS for two weeks now and they're supposed to be reviewing the case to see what the next steps are. I'm waiting to hear back from them on that and I don't have any heat currently at my house. I called the contractor to see if we could set the appointment and to ask what they were waiting on. They said that they would reach out to AHS too to get a follow-up on what was needed.

I had a guy come out last week to fix my washing machine, and he was wonderful. He knew what he was doing to fix the machine and the experience was amazing. On the other hand, I wasn't very happy about my first experience because the problem wasn't fixed and I was charged. They came out to fix my refrigerator. The guy said that the water needs to be shut back on and that was the problem. I called the plumber and the water was shut on, but it wasn't the problem. The refrigerator still doesn't work.

When the plumbers came, they initially diagnosed the wrong thing. When I saw water was still leaking, I found where the leak was at. The plumber fixed my water leak but my walls and ceiling are still open. My sheetrock also hasn't been repaired. Once the plumber has finished, AHS should automatically have someone else finish the sheetrock and the wall.

Every time the techs come, they try and fix my refrigerator. The first guy thought he fixed it but then it started to do the same stuff all over again. The sensor board was replaced a couple of times. But there was snow all over the freezer and I couldn't keep anything in it. The last tech was great. He took the back off and it was all frozen. He finally declared it was dead. AHS sent us different options. We could get a refrigerator or we could go to Lowe's and have a certain amount but pay the delivery fee. So we went with the first option and they would bring it and hook it up. We got a notification yesterday that they are going to be delivering the replacement.

I usually submit claims online, and it's simple. When my heater was not working, I did the claim around 11:00 pm, then a technician came in the next morning and right away, he told me what was wrong. The computer of the furnace wasn't sending the signal for the gas to open. He had to change that part and it had to be ordered. It was the weekend, and by that Tuesday, he had the part. He came out on Wednesday, and the issue was taken care of. Overall, American Home Shield is good. When I call them, they always help me. Their price is fair, and I found that they're the best in terms of coverage.

So far, my experience with them has been good. I had a light out and a couple of sockets weren't working. The tech was very professional and he did a good job. He swiftly found what was wrong and fixed it.

The service is great, but customer service is not that great. I don't know where the customer service line is from, but there is a language barrier. When I call, I don't ever get somebody that's fluent or understands what I'm trying to say. My last claim was during the holiday. It was for a water heater, and the gentleman said he couldn't get to my house for about five days, so I tried to call Home Shield. I was on the phone for three hours trying to get somebody and I asked them if I could speak to somebody that I could understand but they wouldn't pass me. So, I hung up and tried to call again to get somebody. After the third hour, I finally got ahold of somebody that was fluent and they helped me out. They told me what I needed to do.

Submitting a claim was pretty easy and their site is user-friendly. The techs have been okay. I had one bad experience with someone coming who didn't diagnose the problem correctly. I had a water leak and the tech diagnosed it so it could be turned down by American Home Shield and he can offer more services for his company. AHS sent out another company that was able to get the problem fixed. Everything else has gone fine.

American Home Shield saved me four times. One time, my heater went out. Another time, my AC went out. Then my hot water heater started leaking everywhere last week. All the things have been fixed in a timely manner. I can't say enough good things about American Home Shield. The technicians have been great. There were other guys that were all right. There's a shortage of workers possibly. One dude spoke good English. The other dude was sketchy. I noticed that they were here and I had to put my dogs in the room. One guy helped himself into my house. I don't want people just letting themselves into my house.

My AC started acting up. I was under the gold plan with American Home Shield. I had a vendor come out. They checked out the AC, told me what I needed. AHS called me and told me the price out of pocket would be about 2,000 something dollars. So, I thought about it. I called the day after and spoke to someone. I said, "I do not have $2,000 to fix this, but I know that your platinum shield plan will cover at least the Freon.” Because from what I was told, the Freon was $1,500. They cover the first $10 per pound, and I needed 15. It was a lot.

American Home Shield was excellent. The service is okay. When we needed a service call, they had someone come out and everything was fixed. Recently, we were having an issue with the furnace and somebody came out and fixed it. Everything was fine. We didn't have to pay anything out of pocket. Having the warranty works well because it seems like things break down when you least expect them to, and AHS was there. Sometimes, the people you speak to on the phone are not always that pleasant but at the end of the day, we get whatever repair fixed.

So far, everything is good. Recently, my water heater was not working. AHS sent somebody the next day and their tech Cameron fixed it. He was a really friendly guy. He opened the unit up and saw the heat element was not powering on. He had to empty the tank before he started doing anything but he the fix was quick.

I've been with American Home Shield for a few months. There was a claim regarding my washing machine. I've been having some issues with it. Each time I load it up, whether the load is small or large, I hear some cracking noise, especially when it starts. This last time I contacted AHS, I heard the noise through the cycle from beginning washing and spinning. I was concerned that the washer would stop in the middle of the cycle. So, I contacted AHS to take a look at it and let me know what to do. The recommendation was to replace parts in the washer.

I called American Home Shield on a Thursday night and put in a claim that my central air was not operating properly. The next day, I received a notice as to who it was going to be assigned. Since this was my first claim, I didn't know what was what. It was about 11 o'clock the next day when I received a call. I called American Home Shield, and they advised me that I could reach out to the company. I did reach out to them, and they told me that it would be Monday. They said that they were all booked up. I did call back to American Home Shield and asked them if there was someone else.

It's wonderful to be able to email and call and have things taken care of. I don't have to go looking for people. Recently, I had to have a refrigerator replaced and American Home Shield did their best. Unfortunately, with the situation of the economy, it took a long time. But they backed me 100% so I got a new refrigerator. I've also had issues with my garbage disposal, air conditioner and heat. There were no questions asked and there was no hassle. They were on top of it all the time. Their prices could be a bit lower but I get what I pay for. I'm very happy with them.

I recommend American Home Shield. I like that a lot of times I don't have to come out of my money with a big payment. It gives me peace of mind. And AHS send guys out twice a year if I call for free maintenance. And they all are thorough. The last got better, because sometimes it would take a while for them to assign me. And one thing I don't like with them is I have a certain company that works on my unit all the time and they know our unit, and a lot of times they don't wanna assign me to that company. I know that company could be busy and AHS may have to assign with another company. But I usually know a company that comes out and they know my unit.

My refrigerator was not cooling and I notified American Home Shield about this through a phone call. Getting through a rep wasn't difficult. They sent an email stating who the service company was going to be and that they would be giving me a call. They were excellent. They were able to tell me what the problem was and how the problem was going to be executed. They kept me abreast about what was going on all through the process. On one of the days that they weren't able to show up as initially stated in the email, the vendor assigned to get it done reached out to me to tell me that there was some logistics issue with his car and he wasn't going to do it on that day. He scheduled it for another day. On the day that he said he was gonna come in, he was able to come take care of the issue.

My latest experience with American Home Shield and most of my experiences so far have been good. It's good service. They usually have no problem getting somebody qualified out here. We've had to have some new plumbing in the kitchen. We had to have a leak fixed under the house. We've had to have our range fixed three times. I did have a little bit of an issue. I wasn't really happy. The motherboard inside the range went bad so that it wouldn't heat up. The first time, it wouldn't heat up. The second time, it wouldn't heat down. The first time that we had it done, AHS sent somebody out here. We were supposed to have the whole piece, but they only brought the motherboard in hand, and it only lasted three months and then it went bad. So, we had to pay for full service all over again to have it replaced.

When I make a claim with American Home Shield, I call them. I pay my deductible and they assign a service request order number. They reach out to somebody local that they contract with, whether it be an HVAC company, electrical company, or plumbing. They also provide me with the name of that company if I wanna call them directly rather than wait for that company to reach out to me, which I always do because I need to do it around my work schedule. They see the work order come through and I say, “Can we go ahead and schedule the appointment?” And we do. After the service is completed, American Home Shield sends me an email to close the loop and just ask me how that company was. I give them my honest opinion.

I had my regular people do service on the heater for the winter. It would turn on but it would go right back off. They found it needed a new gas valve. AHS sent a contractor and they did exactly what the service people said the heater needed.

I had a plumber come out and fix under my sink and it just cost me a flat fee. I called in because my pipes under the sink were rusted out and I wanted it to be replaced, but American Home Shield put it down as a faucet with that. They tried to charge me a double fee and I said, "Absolutely not." They had that recorder on and it wouldn't listen. So, when I got the call from the plumbing company, I let them know that it was not my fault. I explained to the rep what was wrong. I didn't call in for my faucet. I called in for the pipe under the sink. So, they fixed it. The company canceled that and redid it, and the rep said they didn't charge me a double fee. So, I'm waiting for my Visa to come through to make sure they didn't.

The ice machine wasn't working. I reached out to American Home Shield online. Their website easily guided through. Sears came out in a couple of days. Everything was fixed in about two to three weeks because we were waiting on parts. I had a good experience, but I would not recommend AHS. This is the third time I called them on the same issue and the other people said they can't fix it. They don't have the parts. They were telling me it was an electrical problem. It wasn't a refrigerator problem. It took three times for me and I had to pay out of pocket the other two times, too. Also, when I talk to them on the phone, the customer service is horrible. I'm gonna be changing another company because it's too expensive. I can pay with another company the same amount I pay for one year and they give me three years.

For a day and a half, I didn't have heat. The AC unit would click on and click off. I turned it off because we had some nice days where I didn't need heat in the evening. When the temperature dropped back down and I needed heat, I turned it back on and it started making a really loud weird noise. It would click on for a little bit, heat up a little bit, and then just click off.

I've had American Home Shield in my old address for years. I got the tune-ups in the winter and the check-ups in the spring. I had to use it for a refrigerator, a garbage disposal 13 years ago. When I moved in here, the previous owners left their washer and dryer. The dryer was not working. The guy came out and got it working, but it smelled like burning rubber and he didn't seem concerned about that. He apologized. He said it was probably an old belt that needed to warm up. But he was an awesome person and we laughed about it and tried to figure out how old it was. At that point, I had already made up my mind I would buy a new one.

Crispy Air diagnosed the air conditioner because the compressor locked out due to overheating. They brought out a compressor to install it and they were able to turn the compressor on the old one. But they found a leak and they put in new Freon. They were out in about 50 minutes. They were good guys. I've had AHS for a long time and the only problem I've ever had with them was a thing on replacing a shower valve. They only do cartridges. Outside of that, they've been very good about everything and most of the contractors are good people. They've got some subs that didn't work out too well but for the most part, they have been very good. Also, their pricing is okay. When you're down here in the desert with four heat pumps, refrigerators, and everything else that can go wrong and the cost of everything these days, insurance is the smart way to go.

It's been okay with American Home Shield so far but it could be a lot better. For the most part, they've taken care of what I wanted but it's not in a timely manner. Also, I call them to file claims and I’m in no way prejudiced but you just can't understand the reps sometimes. I'm having a problem right now where the motor went out in my furnace. I had been calling and they weren't understanding.

I called American Home Shield a couple of times and the reps were very nice. One time, it was out of the state and the rep wasn't clear. He was repeating whatever question I asked, and I knew that he was reading a scripture. He wasn't answering my question. So, I was dissatisfied. But the contractors came out fast enough. But unfortunately, they misdiagnosed my heating system. The technician said that there was carbon monoxide and he shut off my heating system. They told me that I needed a new heating system, which would cost $8500. I got four other plumbers on my own. I paid from my pocket to them just to make sure. They tested the carbon monoxide in my house. I have seven detectors and nothing has happened. They fixed my heat system and it's working. I didn't need to change my heating system. So it was all a scam. I'm very, very disappointed with Home Shield.

We have a Whirlpool refrigerator and we were changing the filter. We are on well water, which means that there's much more sediment than you would typically get on a city municipal water system. When we changed the filter, the water flow suddenly stopped. One of the procedures is that you're supposed to run 128 ounces through and throw it away once you replace the filter. We were about halfway through that, and water just stopped coming. So, that was when we initiated the claim with American Home Shield.

I had no power to my thermostat. I submitted a claim through American Home Shield's website. Originally, I thought it was an HVAC unit concern because my heater wasn't turning on. Then the HVAC technician came out and said, "No, the unit itself is working properly. It was the fact that there was no power going to the unit. I then put in a second claim to have an electrician come out to see what the power was. The issue was in the power. So, the first claim was through the HVAC, and the second claim was through an electrical concerning no power. I paid two co-pays.

We're happy with the claim process and the contractors. So far, the people that have come were very professional and polite. The last claim we had was when the faucet was leaking and Plumbers, Inc. came out. That whole claim process went extremely well. I wanna recommend AHS to my family members.

National Platinum Service fixed my dishwasher that was leaking. They were professional and knowledgeable.

My wife calls most of the time to file claims and she doesn't like the fact that a lot of the people that she talks to can't speak English very well. Also, at times, I don't think AHS is worth the money. Some of the contractors they send out here are a little less to be desired and I don't think they're very selective on their contractors. The pool guy is really good but we have to specifically ask for that company because they'll send out another company that has ripped us off before.

I've had two claims with AHS and they were taken care of very quickly. One was for the dryer and the other for a faucet. The contractors were very professional and I only had to pay the deductible. Having AHS not to worry is a big load off the shoulders.

Calling in didn't speed anything up so I started doing the claims online. I had to talk to someone to find all the rules and ins and outs and once I figured that out, it was easy. It's not always immediate, but American Home Shield eventually gets the job done. I usually get a text with every step of the claim, so I'm usually well-informed. I had to have a door replaced on the washer, and I had to have some knobs fixed on the stove. The person's attitude was pleasant. One visit was to initially assess what needed to be done, and then the second visit, which was about a week later, was them fixing the issue. It took about two hours to fix both issues. I would like American Home Shield to be a little quicker. But for the money, they're worth it.

I've been with you guys with two different properties. I was about to put them on a third one but my last experience wasn't so good. We had this fridge that broke and the claim is still not resolved. It's been forever and not having the fridge working is a major headache. The year before, we had another fridge break and the attitude was totally different. The claim was resolved super fast. This time, the tech got to see the fridge very quickly but after that, there was nothing. I went to check with American Home Shield but their system didn't even show he had visited. I called the contractor and they didn't know they had already visited. They said that they already sent the estimate for a part and it was in AHS's hands to decide what to do.

My five-year-old air conditioner's fan wouldn't turn off. The tech was out the next morning. He needed a new part in the thermostat so they replaced that. I've used AHS for everything and I've gotten my money's worth. We've been in here 20 years and they have changed out all my appliances and fixed my pool pump. They paid part of the air conditioner too. But the cost is out of hand. It's gotten to be where it's a monthly expense I don't need. I'm thinking seriously about not having it anymore.

The repairs on the air conditioner and electrical went fast and I didn't have to wait a long time for the service. I love the contractor, May’s Heating and Air. They were very good. But I wasn’t too pleased with A1 Heating & Air because they didn't check my unit when they came during the summer. They just said it was Freon, which I knew it wasn't because a couple of months earlier, I had the tune-up on it and the guy from May’s told me that my unit was running very smoothly and it was good. And by me having a checkup twice a year, that helped with keeping it up. When you have to call someone out for repairs, it's nice to know that a lot of this stuff is covered in your contract with American Home Shield. Overall, it’s a good service. Other than that one incident during the summer, it’s been a positive experience.

There was an electrical fire in the furnace and the contractor called me shortly after I submitted the claim even though it was late at night because he saw the issue and wanted to make sure that everything was safe. I explained what happened and he asked me some follow-up questions. We submitted the claim on Saturday night and he was out Monday afternoon because he didn't have Sunday hours. He was fantastic and I'd hire him again on my own. I ended up recommending him to somebody who I had gotten some things from Facebook Marketplace while she was still here.

I've been with AHS for seven years and I like that in case something happens, there would be coverage there. It takes away the panic of something going wrong. They've been dependable. I haven't had any claims issues and everything has been an easy process. I had an issue with the HVAC system recently. I called them and spoke to a rep. She was fine. They sent me emails and texts, and then the company followed up. They wanted to confirm my address. I was really impressed with the vendors. I hadn't heard of them before, but they were friendly. They called ahead of time. A lady also sent me a text with the person's name and a picture of the person, so I knew who to expect. It was a good experience. Before they did it, they also told me what would be needed. When it was finished, they told me what we needed. They said that they were sending the follow-up to American Home Shield. I requested a copy of that and they emailed me also.

I had my air conditioner serviced for winter. AHS sent me a picture of who's coming so it can't be anybody phony pretending to be them. The techs were friendly enough. They knew what they were doing and they told me. They found that one of the motors was bad and they replaced that through American Home Shield. I like that other than the $85 I have to pay upfront, I don't have to worry about anything going wrong with the appliances in my home.

We had an icemaker checked. There had been two other techs who had looked at it. The last tech replaced tubing at the back and it helped to some degree with the water dispenser issue that we had. But he didn't fix it and the ice is still clumping together. But it's something we can live with. AHS's contractors are very professional. They're good at calling to say if they're gonna be late. I knew exactly when to expect them. It's been a very good experience with AHS. Do your warranty with them.

The contractor was polite. The tech explained everything he was doing. He was pleasant and polite. He told me the fire of the heating didn't come up because of the weather. It wasn't cold enough out there. But he tightened all the wires up. I asked questions and he explained it. I said, "I don't mean to ask all these questions, but I just like to know." He said, "I'm glad you asked. People need to know what somebody is working on and what they're doing." I was very comfortable with him in my home. AHS needs to get somebody who can speak English. The rep could barely speak it. I couldn't understand a word she said. Also, every time I turn around, AHS is going up in price. I don't like that and that they don't inform me about it. Other than that, I've had a good experience with them.

Underneath the sink, the sump pump was not working. When I run my dishwasher, it would overflow underneath. The tech noticed that the drain was leaking too. He fixed the drain and said, "There's nothing wrong with your sump pump. It's working now." But it was getting hung up. After he left, I had to fix it. I took it out from underneath the sink, took it apart, cleaned it all up and had it working briefly. But the switch was probably bad in it. I didn't want the same people that came back before. AHS sent another guy out here who said it was shot and that it wasn't working. So they replaced it.

I had an issue regarding my microwave. It wouldn't warm the food and the door wouldn't close. I was told that a tech would reach out to me within 24 hours via email or phone call when I submitted a claim online. Via email, I received a notification that a Sears tech would be servicing me. The service provided by the Sears techs was A-plus. I really enjoyed them. Very polite, did the work and didn't leave a mess. They also answered questions that I asked. Currently, the microwave is working well, like back to its usual self.

We've had good success with a couple of issues and not great success with a couple as well. We had an air conditioning issue that really didn't get resolved. We had somebody come out and look at it a couple of times, but nothing really changed with the performance. They did some routine maintenance and that was it. We gave up at that point. In terms of the vendor selection on the air conditioning issue, I wasn't really impressed with the vendor that was selected. We also had an issue with the shower that ended up being the shower itself, and like the tub itself, wasn't covered by the warranty. But we had a refrigerator issue that got resolved well. Overall, my experience with AHS has been positive.

We were having some issues with our refrigerator unit. American Home Shield sent a vendor who was extremely rude and unprofessional. They recorded when they were in our home and brought their nine-year-old child while they were doing the repairs. They said they had done the work and left. But the problem continued. When they came back again, they were being rude. At one point, I had to tell him to stop because I was gonna call my husband. The tech said, "You don't have to bother your husband." And my husband heard that he was raising his voice at me. And he came from the other side of the house and he said, "You know what? Stop talking to my wife like that. Get out of our house." My husband said it was very unprofessional for them to bring a child to do the work. The tech said that he always brought the child because she was a witness. My husband told them to leave our home and that we would call AHS to send someone else.