American Home Shield Reviews

The repairman did a good job but my only concern was he didn't have any covers for his shoes to walk on the floor of my house. He also needed me to assist him with taking the microwave out of the cabinet and putting it back. But outside of that, everything else was good. The turnaround time was timely. I've had two calls with American Home Shield so far and I'm very satisfied with both of them. Everything that they came for and fixed is working.

We filed a claim on the flush mechanism that was broken on our toilet. It took between 24 to 48 hours for American Home Shield to assign PHD Mechanical and another 12 hours for PHD to reach out and schedule an appointment. They were very clear in their instructions. They sent me a text when they were on their way over to my house as well to give me heads-up. They were very helpful. This service ticket was great. This is how I would expect the process to work. But the service request I had right before this was for my dishwasher, and that was not a great experience. It took over two months. If you don't need to reach out to American Home Shield and just do it online, it works fine. But if you have to reach out to them, that's a painful experience.

Riprock was sent out by American Home Shield and they worked on the refrigerator. They did a great job. Submitting the claim was good. AHS responded quickly. Riprock was very good. I would use them again. The fridge has been excellent. It's working normally. I would recommend American Home Shield.

I put in a claim thru the AHS app to get the fridge fixed. Two technicians came in, and they looked like they knew what they were doing. They were very professional and went straight to the point. They asked me what the problem was and I told them it was making weird noises. They troubleshot the unit and taught me what was wrong with the fridge. I got a little bit of knowledge because I do a lot of the DIYs. They told me they were gonna put the part in order. Usually, when somebody tells you they're gonna put the part in order, you don't hear from them for a while. But they followed up with a text message and calls. They told me, “Your part’s in order. It’s on time. It will arrive and we're gonna install it the next day." They set up another appointment with me, and they got it installed in less than 10 minutes.

Most of the service providers tend to side with the homeowner, and we've had a lot of situations where we've gotten replacement appliances instead of trying to fix appliances. We got a new dishwasher, a new microwave, a new stove, and a new furnace. The furnace itself was fine, but one of the pipes that connected something to it was leaking condensation, and they didn't sell that kind of pipe anymore. The repairman said, "Technically I could build or jerry-rig a pipe to make it work,” but since they officially didn't sell the part anymore, he was able to get it as a replacement. But when you have to call American Home Shield on the phone, their customer service is crappy. The people are based in another country and they don't know the things that we have here. When I've had to tell them there was a leak in my well room, they didn't know what a well room is.

Top Line came out to check the heater and they said it was fine and working. The service was for the yearly check that American Home Shield provides. They sent me a message for it. The tech came in a timely manner. He was nice, neat, and clean.

My washing machine was not giving cold water. It was just hot water. So, I called American Home Shield and the rep signed me to 1st Choice. The guy called me. He told me, "Which brand you got. What's the problem with the washer?" I told him exactly what the problem was. I gave him the brand. So, he gave me a time. He said, "I will be there on Wednesday, about 5:00, between 3:00 and 5:00." He came at almost 5 o'clock. He checked. He had the parts and he put it in. I don't have any problem now.

It was a very good experience with Summit Plumbing Pros. They came, did the job and were very polite. We've been with American Home Shield for over 10 years and everything is good. When I have a problem, I make a phone call and someone comes and fixes the problem. I'd tell others to try them.

American Home Shield is the best of the worst. Their price keeps going up, and the services keep getting more expensive. Also, you can't talk to anybody in this country. Nobody has any power to do anything. But according to Consumer Reports, they were still the best. I'm finishing an issue today. They're supposed to be delivering a new oven today. The oven was repaired. Four years ago, they took the control unit out of it and sent it off to Massachusetts to be rebuilt because the parts were no longer being manufactured. It's a 12-year old stuff. It came back and it worked fine. Two years later, I pay for four service calls in this oven and been paying stuff.

Quality Construction took a month to come out. My daughter had moved out of her bedroom until they could fix the drywall for us. I finally got them to come. I was not here but my wife was. The repairman rang the doorbell but our doorbell doesn't work and my wife never heard anybody at the door. She could have heard a knock. They told us they stayed 10 minutes then drove back to Denver which is an hour away from us.

A technician repaired my stove and did it well. He knew what it was right away. He also came early and was friendly. I didn't like the process because they take their money before the job is done, but other than that, it went very smoothly.

Oaks Heating & Air came out, checked my air conditioner unit, and discovered that the fan on the outside condenser died. The repairman told me he didn't have a motor in his truck, so he had to get one. The next day, he called me up, told me he found a motor, and asked when would be a good time to come out for him to put it in. I told him as soon as he wanted to. It was two o'clock in the afternoon and they came out and installed it. They were very fast, efficient, and nice to do business with. When I asked questions, the repairman was very informative to provide the information that I was asking about. I really liked him.

I'm using American Home Shield twice this month. I had a dishwasher that was leaking water at the bottom. I was able to get on the American Home Shield website, and it was very easy to search what I was looking for. Once I input all the criteria, they quickly assigned a pro to that work. A day or two later, I saw that the $100 fee came out of my account. I called American Home Shield to ask how the process works. If the contractor says it needs to be replaced or they need to order replacement parts, do I need to worry about the additional cost. They rep told me the only thing that I should have to pay is that $100 fee and everything else should be covered.

When my furnace went out, I filed a claim with American Home Shield. Their contractor came out, diagnosed the issue, and sent it over to American Home Shield to see was covered and what was not. They're coming out today to fix it. They were nice. Sometimes contractors take a long time to finish but once they are complete, everything works. However, they wanna get payment upfront before they finish the job. We're gonna do that, but most consumers wanna pay after the job is complete.

The ATL people came out three times for the microwave. It was blinking like there was a shortage in it. The first time the repairman came out, he did the diagnostic. He came back a second time and installed a new faceplate on there. But when the faceplate got in there, it was the wrong language so he had to come back again. The last time he came back, everything was fine. He did a great job. American Home Shield has been helpful with things that tear up. We've had it since we purchased our home in 2019, and we like that the experience is not complicated. The rate is going up though.

The first time I had an electrical issue at this house was last August 2023, and I've had to pay. I've had to call and call American Home Shield back when there's been this outage. It turned out there was a bad wire in one of the outlets in the home. The repairmen that were sent didn't find that at the time. They kept doing other things. I don't know what they were doing other than leaving my panel open and then leaving.

I'm happy with American Home Shield. I'm on my own now and it's nice to be able to depend on them. I've had two claims with them in the year and 3 months that I've had them. Recently, Illuminate Contracting came out. They thought the problem was fixed. But they had come out again because the problem reoccurred within an hour after they left. It ended up being the breaker. Originally, the claim was with Washington Electric Services. But it was a week and a half of problems with them. It took a while for American Home Shield to turn it around and give it to another contractor. I heard from Illuminate that they constantly are getting calls that Washington Electric Services aren't responding to. I called them 24 times and left multiple voicemails ‘cause I missed their one call. But they never responded back. American Home Shield needs to get rid of them.

We moved up to Fresno area 33 years ago, and when my wife and I bought a house, American Home Shield came with it for a year. It's a good idea with any home to keep up that kind of coverage. This is the second home here that we have the coverage on and it's like an extra insurance policy. The price is getting a little steep though. When their contractors come out for a service call, they raised their price to $100 now. It used to be $50. But I'm grandfathered into an old contract with American Home Shield so the coverage is a lot better than these new contracts. I have recommended a friend of ours who bought a new house to continue with American Home Shield.

The companies we've used through American Home Shield have been extremely quick to respond. They call before they show up and are timely. They put their little booties on to come in the house. They provide good information as well. They're very communicative on what's going on and what they fix. They also quickly respond back with the paperwork. So far, our experience has been fantastic.

We had a garage door repair person out thru AHS, and he did very well. He diagnosed the problem and took care of it for us. We also had to use them for a humidifier that wasn't working properly, and they got that fixed as well. I felt very comfortable with the technicians that did all the work. It didn't take either of them very long, less than an hour. We just had to pay the $100 copay which was reasonable.

It was a simple process with AHS when I had a plumbing issue. The contractor they sent was wonderful.

I've still got an issue going on with my stove. The person that came in and put the glass in my stove bent the trim of my stove really bad. Also, he didn't come at the hour that he was supposed to come. American Home Shield is supposed to contact the serviceman who did it. I was supposed to call back, but I've just been real busy. So I don't know what the follow-up is on that. But the reps at American Home Shield have been nice, just real slow to respond or react on this follow-up. I don't even know if they contacted the person. I had a serviceman come out and service my air conditioner last year and he fixed it. I had no problems with him. He was very good, fast and sufficient.

I submitted two requests to American Home Shield, one was for a refrigerator, and the other one was for a spa. The contractor that came out for the refrigerator did an excellent job. It went seamlessly smooth. But the way American Shield has it laid out on their website that it's pool and spa. So, if you have troubles with the spa, not the pool, they send you to a pool contractor. So, that one never got resolved. I've never heard back from anybody and, yeah, it is what it is. It's still an issue. I haven't heard back from anybody. It's pertaining to a spa, not the pool. But the way it's grouped, it's pool and spa and then it only gives you a couple of check box parameters.

I submitted a claim to American Home Shield. I paid the deposit, but I was told it wasn't covered under my plan, so I paid outright for that item. The service is great. I just wish it had been covered. The speed is great. It's usually within a few hours if it's during business hours, so I've been really happy with that. I've had a couple claims with this old house over the last couple of years, and everyone that AHS has picked has been great. Also, it makes me feel better that I don't have to go and search people through Angie's List or whatever. AHS vets the people for me, and I haven't had a bad one yet.

I like Elite Renovations. American Home Shield sent them out for my plumbing claim. The commode was clogged up. They took care of it in about 10 minutes. So far, it is functioning well. AHS is good. They're prompt, and when you ask them something, they answer, and they solve my problems. I had a problem with my stove. It was broken. They checked it out and they couldn't fix it, so they got a new one. Three years ago, my refrigerator in the garage went out. I couldn't figure out what was wrong. They sent someone four times, and they finally got it fixed. So far, it's still running.

I received a phone call yesterday. I wasn't able to answer the phone because I work during the day. I received a voicemail stating that my contract has been canceled due to not answering the phone. I signed up in October, and was to start this in November. I never gave them authorization to cancel my upcoming contract that starts in November. I simply called to see if they could price match something that I saw online. I never gave them authorization to cancel it. I'm very dissatisfied with that. I'm actually thinking about obtaining legal action on this.

I had a guy come out for a filter problem in the refrigerator and he was great. He took care of the problem. He made two visits and was able to figure out why these filters were not fitting. He did a great job. Overall, American Home Shield does a pretty good job. They get back to me quickly and they get someone scheduled quickly and follow through.

The contractor that came out recently was great. They were very thorough. The people at American Home Shield know what they're doing.

American Home Shield sent 5Point Plumbing, and they replaced the defective water heater. They were efficient. I did the claim for it through American Home Shield's app. I would use AHS again. Their price was much better than others.

When the Splash Pools came out, they told me that they fixed my filter, and then they told me that we had to redo all of our electrical. Our voltage was 110, and they put on a 220, and so they were telling us we had to rewire everything. When my husband got home, he said that they put the wrong thing on. So then I called AHS to let them know that the service was not done and our filter was not fixed. That was in August, and now we're in November, and it never got done. So Splash Pools came out again just a couple of weeks ago, and the gentleman was extraordinarily nice and very helpful, unlike the first people that came out. He said there was nothing he could do for us until we put more water back in the pool and we can run the filter again, because right now it's closed.

A-US Air was good. I wish they'd had everything they needed to work with. They didn't have a two-wheeler to pull the unit around. There were two guys and it was a good-sized unit. Thank goodness, I had a two-wheeler in my backyard they could use. And then to put the unit on in the backyard, they needed a shovel. Thank goodness, I'm a shovel owner. Then they got through on the inside and he wanted a Shop-Vac, and not every home has a Shop-Vac. So, I just wish that they've had a little bit more equipment for them to work with. I hate thinking about these people messing their backs up because they don't have the proper equipment to do these installs. It was just a 2.5-ton unit. So, it's a smaller unit. If it had been a bigger unit, they didn't have a two-wheeler.

The handle of my shower was not moving well. So I called it in because the water wasn't shutting off. American Home Shield sent somebody out who took off the handle and replaced what looked like an element in the middle. It's like long, thin, metal thing stick, and he put the handle back on. The tech was very polite, very professional, and very quick. The handle actually twists nice and easy. It was a real obstacle before, so there was definitely a problem. So it's working perfectly now. There's no more dripping and no more burning yourself with cold.

This is my 2nd year right now with American. I was with someone else before, and I didn't appreciate the way they did things. They turn you down too many times, saying that it was your fault. But so far, all have been very professional and taken care of me. I sent in a claim when my heating unit wasn't staying on. It would come on and cut off. Submitting the claim to American Home Shield was pretty easy. All I had to do is go in there and then whatever appliance or the problem was, you just look it up and you describe what was the problem, and that was it. The contractor was very professional and friendly.

A lot of soap residue was in the hosing of our appliance and the tech flushed it and cleaned it and explained everything and it's working very well again. Whenever we do have a repair done from any of the technicians that American Home Shield has sent over, the performance is better.

My first call to American Home Shield was set up by phone. A technician came out. He looked at the furnace and said he couldn't fix it. He said something about the wiring and that it wasn't up to specifications and that he couldn't fix it. American Home Shield wouldn't approve it. However, he could go ahead and do what needed to be done, but it would cost me $800 for him to do it. I told him, "Well, thanks. See you later."

I bought a building in 2022, and I bought American Home Shield to go with it. I bought an insurance policy so that my tenants are not without for too long, and that is not what happened here. In the past, AHS' contractors have been out and fixed things in a timely manner. But the thing that I take exception to is I cannot seem to get anybody over there at AHS to take a look at this company and my position is “I'm canceling my policy, and I did, because you work with people like this, and you're not examining anything that I'm trying to tell you about these folks. And I can't count on you, therefore." Do not buy it. It's a scam. I don't recommend anybody buy a home warranty.

It's easy to get service when we need it. We don't have to think about, "The refrigerator broke. Who do we call? How do we coordinate service? Does anybody know someone?" I placed an online request with American Home Shield that same day. They called me. The service provider they assigned called me and were able to come on Monday. They fixed it that day. It was very efficient. The person who came was professional and knowledgeable. They took care of me. Nine times out of 10, that is exactly how they would work.

I just signed up with American Home Shield. I've compared them to another service I tried before. AHS was more pleasant and easier. I had one quick issue at home. They were able to set up a service. One of the oven's filaments would not heat up. The contractor came in, checked and ordered the part, and replaced it within a week. The tech saw exactly what the issue was, explained it and fixed it without any problems. Very professional. The cost is worth it so far.

I've had a good experience with AHS. I had leaky toilets and the plumber fixed it within 20 minutes. Platinum Home Services also came out and they were good. They came for an air conditioning unit a few months ago. The tech said what happened was it got so warm outside, and the filter was dirty, and the filter froze up. He replaced the filters and it was fine.

The contractors showed up, we chatted and they did the work. I haven't called American Home Shield to have somebody else come out which would be the first indication that everything was good.

Texas Heat & Air did a great job. They came out to work on the AC. They were professional, they arrived on time and took care of the problem.

The techs came out on the 4th of November to pump out the septic. AHS authorizes once-a-year pumping of the septic, so I went ahead and did that. All I did was go online and put a service ticket in. The process was very easy. AHS is good to have.

I usually used to call and file a claim with American Home Shield online. Now, I do it online, and the process is fast. The technicians would usually respond within 48 hours at the most. My refrigerator was shot. I've had it for some years, and same thing with my microwave. The microwave was seven years old. The contractor has been here to fix it several times, and they said it was time. Those don't last that many years. It would cost more to try to repair them, so they said, "We will replace them."

We've had good luck and we've had bad luck with our claims with AHS. We've had several different kinds of experiences. I had a pool pump issue recently and Upland Pool came out and they fixed it. This last one was surprisingly good with all the bad Yelp reviews they got. The tech was efficient and good and he came out, fixed the problem, and didn't give us the runaround. However, we're considering not doing AHS anymore because it's gotten so expensive and you just get the runaround sometimes when you wanna fix something. But, we were pleasantly surprised with the last situation that that didn't happen.

Everything went well in my recent claim experience with AHS. I'm satisfied with it. I've had some bad techs in the past, but this one was good. I didn't have any issues with the contractor. The repair was smooth. I've never had a big problem with AHS as well.

My experience with American Home Shield has been good. Submitting a claim was easy, and their service contractors were very effective.

I had a plumbing-related claim. The person who came out was very professional, insightful and knowledgeable. They were able to get it done very quickly. We don't usually use the service of AHS when it comes to HVAC because we go elsewhere. Because the parts usually are thousands of dollars that they try and sell us. So we get someone else and they do it for 200.

American Home Shield sent a young man out to have a look at the heat pump, and he spent his time going through things inside and outside. I felt he was very thorough. He was professional, clean and polite. The first time AHS sent somebody to assess what was wrong, he brought out another man to examine it and look at it. Then they both came out when the heat pump arrived, and they both worked on it. So, they were really thorough, and the office was really great. Overall, I got very good response from American Home shield, and it was quick. There was very little drama. They're wonderful people. I was happy. The price is reasonable considering how they respond. I was a little worried about having that monthly, but they respond well, so I think it's really good, especially for elderly people.

There was a little bit of a communication delay with Everyday Heating and Cooling setting up the initial appointment. But I figured also going into where everything was starting to cool off, that they were extremely busy. This was just a tune-up, so not exactly a high priority. A few years ago when we had an air conditioning problem, they were right on it, because we've worked with them before through American Home Shield. And it seems like if it's a big issue, they will get to it immediately. Since this was just a tune-up, I was not concerned. I was not angry. I was just like, “No. They'll get to me when they can.” And once the appointment was scheduled, it was less than 24 hours.

It was fairly easy submitting a claim to American Home Shield. My washer was fixed. The tech got here in a timely fashion. He fixed it quickly, and it went well. My washer has been working fine.

I got a new air conditioner in April, and I've had it worked on four times since I've had it. Every time US Air would come out, they kept saying, "It's the Freon. It's the Freon." Lonestar Mechanical was the one that came out and said it's a defective valve that had a recall. So, it had a recall and they wanted to fix it. When US Air first came out, we put in the Freon and pay the $1,000. They came back out. They fixed it again. They came out and fixed it again, and that next time, we paid $800. And then they came out again and said it's a defective valve. They wanted us to pay $1,000 for Freon. We were like, "Okay. This air condition is brand new. It's still under warranty.” We keep finding issues with it. We have to pay for somebody else's problems, not like we did wear and tear on it. It's because of manufacturer defects.

AHS sent out the plumbers within 72 hours and they had a hiccup and they had to come back, but the problem was resolved. What they thought the problem was, it wasn't. They came right back, with no additional charge, and fixed it. The techs of AHS have always been professional. All my issues have always been resolved. I always call when I submit a claim. I went on their website twice. I had no problems. I was able to manage and get through. I just prefer to call over technology.

The AHS reps I dealt with were very professional and the guys delivered very well. It was an excellent claim experience. It was a good company that they sent me. The guys were in and out. They hooked up and they explained everything to me. They took the washer through a cycle to make sure there were no leaks. I couldn't praise them enough.

The tech that AHS sent was very informative. He opened my box and showed me where water had gotten into the box. He showed me a couple of wires that had collected some of the water. The most important factor was he also took me outside of my house to show me how the water was coming into a pipe that was going into my box. He was very knowledgeable and polite. But I didn't get a repair. He just gave me an analysis. The service call fee was $100 and it is a bit pricey because all he did was recommend the work that I needed to have done. The service calls could be cheaper than $100. And I think that the service call fee, if they're repairs, should be applicable to the repairs.

Atomic Tech came out to see the dishwasher that wasn't working. They couldn’t fix it. The tech said that he couldn't fix it and he was gonna go back to the office and send documents for a replacement. They replaced it. I went to the store and I looked around till I found something compatible with what I had. My experience was positive. It also wasn't that difficult when I called it in through AHS. I like that they send people out and it doesn't take that long for them to have a contractor out to the house.

Submitting a claim to American Home Shield is straightforward. You just go on their website and choose the topic that you need help with and then file the claim. I did one and a contractor was sent out within two days. The service was good. Our item is functional now. The only downside was that they had scratched our floor when they were taking the unit out. They did not say they would fix that. I wrote it in my survey afterwards.

I called American Home Shield to file a claim on my refrigerator. Customer service was good. I just have issues with paying an amount a month and then having to pay to get a guy out to work. The guy who came out was good though. The refrigerator's broken. They're supposed to replace it. I don't have it yet.

Austin Appliance Pros came out for my front loader washer. I had to call back because I still was having trouble. But they ordered some parts and we're just waiting for them to bring those parts. I'm happy with AHS. They're really trying to fix my washer because I told them I'm handicapped.

I like American Home Shield. My experience submitting a claim was good. Since repair, it's been excellent.

I needed a tune-up for my furnace. I am entitled to a free tune-up every year with AHS. I tried to set it up online but I couldn't get past the agreement on the website. It kept bouncing back to the agreement, and I agreed to it, but I couldn't proceed. So I called and set it up. They were very amenable to my schedule. I would recommend them. But I haven't had to use them except for the tune-up.

American Home Shield has been a good company to work with. I like the coverage, and I've never had an issue with them. They've always handled my business very professionally. Recently, I had a dishwasher issue. It broke down and they fixed it. My experience with that claim was excellent. The first time I had the issue, somebody came out and fixed it. And then 38 days later, I had the same issue. AHS sent P&G Services and they ordered the parts, and fixed it. And with it being so close to the other services for the same deal, they waived my service fee.

I submitted a claim with AHS over the phone. I had somebody come look at my HVAC unit because my house is sold. That was part of the inspection that needed to have that reviewed. It was fine. The gentleman who came out was very nice. He was prompt and he did his job very well and was on his way.

American Home Shield sent Fleming for the washer. That service was fantastic. They went here on a Tuesday. That was the schedule. Then when they went here, my washer needed a part for repair. So they ordered it, and then the technician said it will take two to three days. So, most probably, they will receive it Friday and they will do the follow up repair the following week, which is Monday. I've been tracking the part and I noticed that it will be delivered on Friday. So, I told them it will be on Friday. But apparently, it's the middle of the day and they scheduled me for 11:00 to 2:00pm. So we say that they're gonna move it to Monday, which is really hard because our laundry are piling up. So I asked them if they can just pick up the part and just do the repair on the scheduled date, which they did. They agreed to it and that was really helpful for us. So far, all the repairs that we had in the past, AHS did a fantastic job each and every companies that they send to us.

I had a hot water heater go out, and I didn’t have water for almost seven days. American Home Shield initially assigned the claim to a company that doesn't do water heaters. So, when I called their company, they were like, “We don't do water heaters, but we know what you're talking about. And we'll get it transferred over.” So, they did. That company that AHS assigned it to did the thing and got me in the right direction.

American Home Shield sent Electrical Service Professionals out. We had lost power in the outlets and then also in the bathroom. The light wasn't coming on. The main issue was one of the outlets in the master bedroom. So, they opened that up and did some rewiring. They did well, but they had left the cover off and the wire just hanging out, and everything was exposed. My husband put it back together.

American Home Shield sends people to do the job. Recently, K & S Plumbing Services came out for a backup. They said it was under the house so they used this little machine and cleaned it out. But it came back later on. It backed up from the street. They had to go back down and to clean it out from the street. They did an excellent job and were very polite.

I had a leak over the hot water tank which is connected to the icemaker. I had a kitchen sink leak at the faucet as well and the rear spigot had a thread leak when it was on. Those were taken care of but for the icemaker leak, I've had someone come out three times already. Each time, it was within 45 days. As a reasonable thinking person, once you have a repair made, you wouldn't expect it to go back and have issues within two months, and you have to pay that deductible each time for the same complaint. Also, sometimes dealing with the representatives at American Home Shield could be somewhat difficult for various reasons.

I got an email from American Home Shield the other day. It says I've been a member since 2021. I went back and looked at my records, and I've been with them since 2010. But most of the time, I've been satisfied with them. All of the contractors have been outstanding except ACT Appliance. They never completed the job. I set up the initial call to AHS on the 25th of September then I got a notification of the company, which was the next day. They talked to me and said the earliest they could get out was on the 11th of October, which was two weeks. Then they had a problem, and they called a couple of days before. They said their technician was sick, and they wouldn't be until the next week.

American Home Shield was the coverage I had when I bought the house, and I kept it. Their website is user-friendly. I just log in to my account. Recently, a repairman came for a dryer. The heat was never coming on. He told us what the problem was and tried to take care of it. He did some cleaning and told me I had to get the vent cleaned because that was the problem. He was professional. Now, the dryer’s back to working condition.

American Home Shield was able to send a technician in a day and they replaced one of the heating elements that went out on my water heater. The technicians have been very polite.

I had a problem with my solar system creating an issue where it's tripping the circuit breaker. The solar company couldn't see anything wrong with it. They said to get an electrician out to look things over then they'll reimburse me. American Home Shield contracted Ideal Services but the guy who came out didn't know anything about solar. I had to pay $125 to get him to come out, but it was a waste of money because he wasn't qualified. Also, every time I try to get to the AHS website, I have to find a different way because whatever I've had in the past, those pages were taken down. I have to find the redirect and get to the right pages. Something has been on the back end that is making navigation difficult.

I did a claim with American Home Shield when I needed a hot water heater. The process was easy, and the contractor was good.

I would recommend American Home Shield. They're a little expensive, but they're amazing. American Team recently did the heating tune-up for the season. It's an annual maintenance service that we get done, and I just call American Home Shield for it.

American Home Shield is pretty responsive and helpful with aligning a contractor to come out and handle the issue. But there was a variance between the contractors that were called. Some were more helpful than others. Each time, the repair has been done very quickly, but it's been incomplete a couple times. After the repairs, things went back to not functioning correctly. It turned out that they did a superficial job with what they were fixing. It would be nice to have a little bit longer of a period in which to report that a repair was not successful. 48 hours is a short window when you're dealing with HVAC systems and appliances. Things can fail within a week. Then I'm outside the window and I have no recourse except to pay again.

Once American Home Shield told me who was assigned to my claim for the hot water heater that went out, I called the company and they came out the next day. But American Home Shield could pick better plumbers. The plumbers that they assigned me took over 10 days to install 'cause they screwed up their schedule. They came out initially and said it needed to be replaced. Then they said they had to get it ordered and that they needed to wait for American Home Shield to approve it, which they did in two days. They scheduled me a week later then called the night before and said they messed up the schedule and bumped me for later that day, which was fine. Then that day, they said they screwed up again and sent it to the wrong person. I went without hot water for 10 days but they didn't care.

AHS gets me somebody out here as quickly as possible. I had a different home warranty company that put things off but with American Home Shield, I get service right away. I also love their online tools and I recommend them to all my clients because I'm a realtor. Recently, our swimming pool heater went out. The techs came and found out that it needed to be replaced. They ordered a new one and got it in. And they've done everything we've asked. But AHS should take off Merced Pool from their list. Every time they were the ones that were called out for the pool, they gave me excuse after excuse why they couldn't come, because they were building pools and they didn't have the technicians available. So whenever I called AHS, I would tell them not to send Merced Pool. Because if you need something done, you need it done and you don't need to wait until they think they can come.

I called AHS on a Friday to request for service on a plugged freezer drain in my refrigerator. On Monday, A-FIX called me and said they could be there in two hours. They resolved the problem in about 45 minutes. A year ago, we would call AHS for service and it would be weeks before the techs came out. But it's been noticeably better since COVID. The warranty has also been getting too expensive. When I have the opportunity to talk to a human, the service is fine. I prefer talking to a human rather than a machine.

Hornet Appliance Services were great. But the appliance company that AHS sent out prior to that was not so good. Hornet was a follow-up because I wanted a second opinion. They had to order parts and from start to finish, they finished the job in over a week. Other than that, I've had American Home Shield come out for different appliances and overall, some of the contractors have been really good while other contractors have been just really crappy. Then, it's a hassle getting things straight sometimes. There's also the hassle in dealing with some of the representatives as far as trying to escalate our schedule. And sometimes it's a language issue.

I have American Home Shield for my mom's house and for my house. They are reliable. They send great people to come fix my stuff in the five years (at least) that I've had them. My stove had went out. They gave me a brand new stove and got somebody here to put the stove in. It's better than what I have. But they had to go back and forth a little bit because I got a gas stove. One company couldn't put it in because they don't do with gas. It's a nozzle they have to use. I still gotta get the gas company to come in and hook it up.

Every time I put in a claim, they fix it. I had a claim to repair my heating. I initially did the online process where they offer pre-select options to choose from as far as type of services. The one I specifically needed wasn't there, so I gave American Home Shield a call and a representative was able to select the right service and enter in the claim. The contractor who came out was wonderful and the unit has been working perfectly fine.

Generally, the techs that AHS sends out can fix my issues the first time they come out. I noticed the price has increased quite a bit, but now everything has gotten a bit more expensive. I recently had an issue with my AC. The first guy came and fixed it by replacing the capacitator. After a few days, the furnace went out again. This time, they said the whole thing was broken and needed to be replaced. So, I contacted American Home Shield and, because of the providers, I have an out-of-pocket expense of $2,000. But everything should be covered by the warranty. So I contacted American Home Shield and it turned out that those providers needed a new permit and there was a code violation. So those things are not covered. I asked American Home Shield to send me another guy to get a second opinion about any code violations because the thing is relatively new. So, they're sending someone else and we'll see what happens.

The AC wasn't heating. We had set it at 68 and it was 60 in the house. So, I turned it off and back on. It was still the same. So, I went online to file the claim with AHS and filled out a form. It was fairly easy and it's a good online tool, if you know what you're doing. The techs who came out were great. They were professional, courteous, amiable, and knowledgeable. They were also prompt and they called ahead of time. They communicated well and they were thorough. They were some of the best people I've had out to work on the house ever.

I like American Home Shield's service and I've been with them for a while. They're a great asset to have on your side when you don't have enough money saved up to make a big purchase. If something happens, you just pay the service call fee, and their contractor will come out and fix it. You have a 30-day warranty on that as well. If it is still not working, you just request it again and you don't have to pay anything else. They'll send somebody out. When my washing machine quit working, I paid the service call fee of $75, and a tech came out. The part he needed was on back order so American Home Shield replaced the whole washer with a better unit.

Everything was perfect with my most recent claim. The process was very easy. The contractor responded, gave us a time, were on time and did it very well. They even brought the parts they needed.

It's all been positive with American Home Shield. I've had them for 18 years now. Recently, a contractor came out and fixed the switch on the dryer that was not working. They were great.

I've been with American Home Shield for a long time. I had just put a new house and it had a lot of appliances, and I never had that many appliances before. Sometimes it just takes a little to fix them, but I don't know how to, so I figured going to a place like American Home Shield was worth it. The service has been really good. I had two different things, and the first service people just came out and diagnosed the problem. I purchased a new dishwasher through American Home Shield, and they installed it. I didn't have a problem with the guy that installed the dishwasher, but when we were using it after he left, we found out that there was a tiny pump that was stuck open. So, I called the company, then the Prolite people came and repaired that pump.

It's really easy to set up an appointment with American Home Shield. When the faucet was not closing off to make it a shower, I went online, did a couple of clicks and it was done. They emailed me who the claim had been given to and that they were gonna be coming out or calling me within 24 hours to set up an appointment. Hers & His Plumbing called me and they did the appointment exactly when I wanted it. They were ready to come out the next day, but I wasn't because I had something going on. They came out as soon as I was ready for them, which was the very next day. They changed out the faucet, and it's fine now.

The tech was excellent, informative and really quick. Unfortunately, I went two years without having the thing fixed because electricians are so expensive. The tech fixed it and I'm very happy with it. I did the claim online and the platform is extremely user-friendly even though I have a very hard time using any type of technology. However, I have two things that I have mentioned to American Home Shield a few times that they have not taken care of.

Having American Home Shield is going great for me. The previous owners purchased it before I bought the house, and I renewed it. I had a plugged toilet, and the claims process was great. I had my furnace serviced before winter as well.

We had a problem and contacted American Home Shield and they sent Lynnco. Lynnco had a first date for us, and it got too late for the technician. So, we had to reschedule and got scheduled in a couple of days, and they were able to handle the problem the day they came. I would highly recommend American Home Shield.

We like American Home Shield, but we don't like the policy too much. We had Advanced Heating and Air come and work on the heater and air conditioner. They were out quickly and found out that we didn't have any coolant, that we had a leak out in the heat pump. They also found out the coil was not good. American Home Shield replaced the central heat and air with a brand new unit and that came with freon in it. A couple of weeks later, the heating unit didn't work, so we called American Home Shield, and the same people came out. There was a leak in the unit that they put in. I ended up having to pay $700 for the freon that came out of the unit that was supposed to be new but had the leak in it. I was dissatisfied. Also, sometimes you call and you can't understand the reps. Other than those, American Home Shield has been good every time we've called and had anything done.

The technicians were better in the beginning than they were this last year. The company that American Home Shield sent would not make an initial contact with me to do a seasonal check-up on the furnace. American Home Shield was calling them but they were playing phone tag with me. But I got it completed after my second call to American Home Shield. Other than that, I didn't have any bad experiences in the six years that I've had them. My claims have gone smoothly.

With American Home Shield, I like the reliability of getting technicians out in a timely manner and taking care of things as needed. I've had them for over 10 years now. Recently, East Electronics came and fixed my refrigerator. But the dishwasher had burnt wires so I'm waiting on American Home Shield to come back to see if they're gonna purchase a new one or give me a check to go buy one. The initial visit was on the 4th of October but they had to order the parts then came back on the 8th of November.

I'm not that thrilled with American Home Shield. It's dealing with a different person every time I call. I was not happy with the result of the first visit that I had on my air conditioning unit. The young man who came out was nice. He happened to come when I had an emergency just before he came in. But when he gave me a proposal, it was extremely high so I wanted a second opinion. I called the number to find out about a second opinion and got into a discussion. The gal wanted to resend the same people out. I told her that was not a second opinion, but she didn't understand. Then she said she couldn't do anything without seeing the estimate. I told her I could email it to her but she said she couldn't do anything then. It was he said, she said kind of a thing which was ridiculous.

AHS sent me an email that it was time for the yearly service on my HVAC system. So, I had it done because we're going into the winter period and it took about 20 minutes at the most. American Home Shield's service has been seamless and I haven't had an issue at all. I've been satisfied and they have taken care of our property very well.

I had a preventative screening call on my HVAC system where I put in my claim for maintenance online and AHS assigned me to Dempsey Oil, Inc.. I've used Dempsey before for other services outside of this regular maintenance, but this is the first time I've gone through American Home Shield to do my HVAC maintenance. Dempsey has done major work for me over the years and typically, the employees have been respectful of my home. They've been professional and I haven't had any issues. My system is running well, too.

My dryer wasn't heating. I submitted claim with AHS over the phone and the reps I talked to were okay. Then, the techs came out last week and replaced the parts. They said it was fixed but it wasn't fixed. So I called back and told them it still wasn't working. They rescheduled for a week later, which is today. They came out but they didn't even have the parts available to troubleshoot the issue. They said that they would order some parts and that would take at least another week. So they already knew what the problem was yet they came with no parts to try to get my dryer to heat. They said they would contact me when they got the parts but that doesn't help me because now, I've spent two weeks without a dryer and I'm spending money that I shouldn't have to go to the laundromat and dry clothes.

The unit wouldn't blow out heat or cold. The tech came out and it's doing a lot better now. They did a good job.

I've had to file two claims with American Home Shield. I love how easy it is to file the claim, and the flat fee. The contractors always called and let me know they were on their way. When they got here, they introduced themselves. I showed them where the dryer was and they fixed it. A friend of mine said she couldn't get in touch with anybody for a claim. I told her how easy mine was and how the contractor came and got it fixed within a week. I've already renewed for next year.

A tech from National Factory Services checked the dishwasher. He said it was filling up fine but it didn't wash the dishes. It needs to be replaced, but he doesn't seem to think that American Home Shield will do that. I'm not happy with American Home Shield. They take care of the claim right away but I have to pay $125 every time. I could have bought a new dishwasher by the time I finished.

American Home Shield has been fairly quick. They've taken care of stuff immediately within reason, but they have become expensive. Everything has went up in price, but initially, I would pay $45 a month for the warranty and now it's up to $166 a month for one place. We used to have another one up in Wisconsin on our cabin, but they had a hard time getting technicians so I canceled that one. But that was in a small rural area.

My tenant told me that the last time that the contractor came out, someone forgot to put a screw back in the air condition, which caused a loud noise. So, I called American Home Shield, paid the fee, and no one told me that it was just a screw. But the tenant told me. So, I had to call the company and complain. If I hadn't called back to complain or the tenant wouldn't have told me that, I would have paid $125 for another service fee.

The plumber was very helpful but American Home Shield couldn't help me because they don't cover what my issue was. It was roots in the pipe. I had only been in the house for 5 days, so it's a bummer that they don't cover it. The plumber said quick fixes would be snaking it every time my showers and toilets are overflowing on their own, which is a big problem. But it's gonna be $100 to get it snaked every time it happens rather than the thousands of dollars to replace the pipes. He gave me different price points of what I could do.

We submitted a claim on Saturday and the contractor was in my house by Monday morning. The plumber was able to look at the water heater, assess the damage, and let us know that they would be in touch. They sent the stuff over to you guys at American Home Shield. It took three hours, and then we got a call back from Spring Plumbing that said that they had gotten everything they needed from American Home Shield and the tech was on his way to pick up a new water heater and was headed to my house. So, within not even six hours, I had somebody out to assess the damage and replace my water heater. He even went as far as to help us clean up the water that had leaked out and was on the floor. He replaced everything, fitted everything. It was an awesome experience. Within a couple of hours, he was at my house. It was around 8:00 a.m. Then they were back by 3 o'clock to put the new water heater in.

Initially, the claims process was fine and fairly prompt. When my refrigerator stopped making ice, the tech came here twice. They needed a part so the tech came back, and it was done. It was great. Then my oven went out. I have a gas range double oven and American Home Shield sent the same tech four times. The first time, he was there for maybe 45 minutes, he said the igniters were gone. He said it's a bad product design. The igniters have a graphite shield that often breaks in transit.

A tech came out due to the furnace. It wasn't turning on. He got it to turn on and then while he was there, he checked it to see if there was anything else that should be done. The serviceman who came out was excellent. He was very professional, clean, knew what he was doing, wasn't there to overcharge for anything, even though he wasn't charging me, but wasn't looking for work that didn't need to be done. The service itself was fine.

My system had 65% moisture that it was holding. The process of submitting the claim was easy. I submitted online and they scheduled it for five days away. Then the person showed up. They were nice and polite. They couldn't do anything except replace it. It's a brand-new system now.

One thing I like about the service is that American Home Shield doesn't make us wait a whole month to come see us. That's been some of the complaint with others. But for us, we haven't had that experience. When we call, they were here in a day or two. I don't think we ever waited a week. We may have waited a couple of days. They're on top of it. They listen. They come out. Whoever comes, they've been very nice, especially with the microwave and this other thing. That was the most friendliest man that came to do the maintenance check. He laughed so hard that morning. But anything else that we asked for or needed, with our sinks and our refrigerator, the guys came out quickly.

The contractor came in to do the repair but didn't do it because they were too expensive and wanted to get paid before they did the job. That was the first time American Home Shield did that to me. The technician is usually okay. But the people AHS has been using to send to people's houses have been trying to rip people off. I got the cash from AHS and I did the job myself. Customers need to do their research on those people before AHS would send them out. They're too expensive to the customer because of what the customer has to pay out of pocket. The contractors also look like they've been having issues with previous customers. If I'm the customer and I call these people, I would have to be able to get somebody on the phone. However, I could not reach them.

When we had a refrigerator leak, a repairman came out, flushed the pipe and fixed it in five minutes. He was awesome. He was on time and gave me a heads-up before he came. I really appreciated that. It was also a very fast process with AHS. I didn't have any issues with putting the claim in. It took two days, but that was expected, and it wasn't an emergency.

American Home Shield does a good job. The contractor was doing a bi-annual maintenance service for me. They discovered the problem at that time. It was the age. The compressor was going bad and kept leaking Freon. The contractor went ahead and replaced the air conditioner.

I'm happy with AHS. I've been with them for 15 years now and they're doing a good job. They have gone very expensive now though. The price has doubled. But other than that, I have no issues and I recommend them all the time. Recently, Axis Appliance Repair came out and fixed the issue.

I've had some good experiences with American Home Shield, but mostly, difficult. They're very pleasant on the phone but not good at resolving problems. I had to pay for a repair on the stove twice because the first guy didn't do it. By the time I discovered what was wrong, their warranty on their parts had gone out so I had to pay over again for the service call. That didn't make me real happy. The new guy that came out told me that nothing had been done previously, which was why I still had a problem. It had escalated. But he was able to repair the problem.

I've been with American Home Shield for several years, and what I like most about them is they're true to their word. Submitting claims is also easy. Recently, I had no hot water coming out of any of my faucets. I have an electric water tank in the attic of my house, and it had something to do with that. I called them and gave them my policy number. They verified some stuff with me then I old them what the issue was. They told me that I had to pay an initial fee, and that they'd have someone contact me who will resolve the issue. What I don't like about American Home Shield is the yearly fee. I have the most expensive one, and it covers so much, but it's pricey, especially if you don't use it the whole year.

It’s easy submitting a claim online to American Home Shield and I always have a good experience with the contractors.

American Home Shield came with a new home we bought. The previous owners of this house knew we would need this warranty. The inspection didn't show that and you don't know the house you're buying so, you depend on that. But the owners provided us with a top-of-the-line warranty so we know we have a very good warranty plan. We’ve had AHS since September and it’s been a fight through every single thing we've turned in from the very first day using them. English is not the first language of the people we spoke with and they’re nasty when you talk to them and quite bullying. They hope you give up but that's not in my nature.

I’ve had an ongoing issue with my frost-free refrigerator's freezer section freezing over, even covering the control dial with ice. Every two to three weeks, I’d hear a loud cracking noise, and each time, I’d have to immediately shut off the power and manually defrost the freezer. Given that it’s supposed to be frost-free, this shouldn’t be happening. I reached out to American Home Shield (AHS), and the first technician replaced the heater, assuring me it would resolve the problem. But it didn’t. When the freezing continued, I requested further help, and on the next two visits, different technicians suggested it was a faulty gasket. Both mentioned that home warranties might not cover gasket issues, especially if the gasket has no visible holes or damage.

My mother had a problem cancelling her policy. She spoke with Nick. He gave her a hard time and he was aggressive and rude to her nick. He was also rude to me and he give me lectured me about do I pay the bills in my house. Shirley. R.

Do not do this to yourself. Completely overpriced service that they will increase without notification. I started out some years ago at about 48 dollars per month. Without any notification it went up to about 65 per month. I checked today and for the past two months it has been 75 dollars per month. No notification of rate increases or warning. How many other people have they done this to. Does the better business bureau know they do this without any notification or warning. This coverage is I have is without washer and dryer coverage. You can find other home warranty services which cover more items in your home at a cheaper price.

Worst company ever. First off when you call you are greeted with people that can barely communicate with basic english skills. Second 99.99999% of the time they're going to figure out a loophole to not cover what you call them out for but they will keep collecting their 125.00. Total scam company. So we have a water heater that is actively leaking as I type this and has been for days. No hot water. We called them in which they have no sense of urgency and lack any type of empathy to send someone out even for emergencies. So they finally told us to call someone that we choose and they will reimburse us so we did.

We have been waiting over 3 weeks for an ac compressor replacement. AHS sent multiple vendors, each with a different assessment of the problem and several who failed to give a report to Ahs for the part order. Once the order was received Ahs has failed to deliver the repair and is charging us almost $1000 in additional fees. We live in Texas with a newborn and this level of negligence is a lethal danger to an infant. I do not know whether this reprehensible service is due to malfeasance or incompetence but Shame in this company.

American Home Shield is really good. Airsmith Pro came out recently and did the basic checkup on my heating-cooling system. They took the front face of the heating and cooling unit off, checked all the coils and made sure everything was good.

Updated on 11/19/2024: Did receive a message stating to write and email to consumeraffairs@ahs.com on 11/08 from Mariah. I did emailed them on 11/08/2024 at 1:11PM EST. No reply back. I did receive an message again today i.e. on 11/11/2024 stating that please email consumeraffairs@ahs.com.

Absolutely dishonest company! They find fake excuses not to approve a claim!!! They charged a service fee and never provided that service, they refused to refund. Also, upon cancellation, which took 4 phone calls and 2 hours of my time, they refused to email me the confirmation stating that I no longer owe them any money!!! The agent said that they do not have that ability in the 21st Century, no internet, no computers, I guess... are they located in a cave or a jungle?!

My recent experience with a leaky toilet is by far the worst ever. I called American Home Shield on October 25, 2024 to fix a leaky toilet. They sent out a representative from A Water Solutions to repair the leak. The repairman came out and refused to repair the toilet until I fixed the floor. I had to called another plumber that was outside American Home Shield because of the previous plumber refused service that cause a backup from the toilet which left sewage mildew and mold in my home where I currently reside.

On October 20th I received email from AHS that I have $100 past due. I open my account and find out $100 past due for canceled service. I call to the number provided in email 833.670.6876 to find out why this $100 wasn’t cancelled. Customer representative start to ask me verification questions including my credit card information. Even so, my credit card stored on AHS website, I first refused to provide this information. I simply did not understand why I have to do it. Before, when I called to the AHS customer service I never got any of these questions for verification. But representative still aggressively demented me to verify my credit card information. He repeatedly told me that he will not answer my questions without this information. After I verified my credit card information under pressure AHS told me that I have to go through verification once again. I did. Then he put me on hold. I had to listen commercial for personal financial service.

It's easy to submit claims, but American Home Shield's process is very slow. They send somebody right away to look at the item, but it doesn't get fixed right away and I'm just waiting and waiting. It has been almost two weeks that I have been without a refrigerator. The service person who came over for my refrigerator said Home Shield was gonna call me back because he wasn't able to repair it.

The toilet would not flush and it still isn't flushing properly. Even if it was just clean clear water, it doesn't clear out. Like a toilet flushes, it would drain out and refill. The toilet doesn't. It used to but it doesn't. The tech came out, used a plunger and said, "Okay, it's clearing. It's fine. But let me just do a little snake thing." We don't use toilet paper in that toilet because it was always an issue. It didn't used to do it, but it suddenly started being a problem. That is the extent of what he did, but it still isn't right. He was very nice and he said it was fixed, but it isn't.

I had a problem with my furnace. When I turned the thermostat on, it would turn the heat on. It would continue to blow even after the heat had stopped producing. I called American Home Shield regarding that. It was easy if I got past the automated. AHS sent out a technician to look into that for me. It has been good.

The washing machine didn't work. I called Home Shield and spoke with a person. They said they would recommend an appliance person to come out, and then Rick's Appliance called me and set up an appointment. Rick came out with one other guy and started taking the washing machine apart. They saw that it needed a new board, and that the connection wasn't working. They put it back together, and they said they would let me know when the new part came in. They got permission from Home Shield, and then they ordered it. I waited like three weeks and they called and they said, "Okay, it came in." We made an appointment, and they came out and installed it. Then my machine worked. Home Shield did a great job. They were Johnny-on-the-spot.

We've had American Home Shield now for 11 years since we moved into this house, and we've had excellent service with them. We just had our annual inspection done on the furnace, and there was a problem with our heat exchanger. They sent out the heating company, and they repaired it. Submitting a claim is very easy. I get an email from them. I also get a call from them. So far, we've been happy with everybody that they've sent out to us. Our children just moved into a new house, and American Home Shield is one of the gifts we gave to them. When we purchased our house, our Realtor gave us one year of American Home Shield. Something happens almost every year that it’s paid for itself. So, I highly recommend it. Our kids said, “Oh, we're definitely gonna keep it.”

There was a leaky faucet from the house outdoors where we put our hose on for sprinklers. I went online and submitted a claim to American Home Shield. They sent J Plumbing out. They took the faucet apart and put a new washer in. They were very good.

American Home Shield is getting a little pricey. It went up a lot over the last couple of months, but overall, it's always worked really well for us. My most recent claim was electrical. Submitting the claim was seamless. My husband thought the guy who did the repair did a great job. He told him what he was doing and what he needed to do, and he was talking to my husband through the process about what he was doing. It was really good.

AHS is a good company. Their price is excellent too. It's not too costly. The techs came out recently and they checked the furnace. They said that it's okay, but the furnace is not working. Now, I'm waiting for another person to call me to come out. Because either they need to fix this thing or replace it because it's about to get cold. I called AHS the other day. They told me in 24 hours that they would send me an email of somebody where I'm gonna be getting a call. They're good people. I'm very happy to be a part of the family. I just want this settled before it gets cold.

I had, through American Home Shield, a local service person come. My washing machine started to spin and then it had this grinding sound. I took the whole thing apart and turned it upside down. The tech said, “It would cost as much to fix this as it would to replace it.” That was when AHS got me a variety of machines that I could choose from. I picked the one that had an additional cost of $88, which is running beautifully too. The techs who came out were excellent. The response was quite good. I had a new machine within five days. They also put out a new compressor for me. They did a lot of stuff and I really appreciate it.

Appliance Protection was horrible to work with. They lie. First day, when I looked at the claim, it said, “Ordered parts.” But how are they ordering parts if they haven't even came out. They said, "Oh, that was a mistake." Then they came out and they said they need to order the part. They said 7 to 10 days. So, I've been following up every 7 to 10 days. Now, it's been three weeks and they said like, "Oh, it's on its way. It's on its way." All of a sudden, then the order was canceled, saying, “Order complete.” Then I had to have them reopen that. They said that was a mistake. When I called back to you guys, they said the notes on it says like, "We've been trying to contact the customer and he's not responding." They never even called me. There were no missed calls.

I was having problems with the cost going up so high. It was $68, and went up 20 some dollars. I called American Home Shield to check on that and they made arrangements to bring it down.

I put in a call on September 10th. I was getting a rattling noise out of my AC. I wanna have it checked to make sure nothing was on the verge of breaking. It turned out that I needed a new air handler. So they gave me the option of upgrading my whole system or just do the air handler. Given the costs associated with those options, I said, "Well, let me see what the prices are and I'll go from there." So I decided to upgrade the whole system. It took 27 days before I got my air conditioning back. I live in Arizona and we were having a record breaking heat during that time.

For my recent refrigerator claim with AHS, there was a problem with the water dispenser. The tech who came out was good and knowledgeable. He ordered some parts and came back, and changed those parts. Now, everything is fine. However, AHS has some limitations. Like with my garage door, it wasn't covered. Sometimes, it's a hit or miss. But for the most part, it's okay.

My recent claim with AHS was for the dishwasher. Submitting the claim online for that was fine. The tech who came out was very good. It's fine now.

Our most recent issue with American Home Shield was our air conditioner and it took two days to get a service tech out here. My husband and I are both in our 70s. We had no AC for almost four days. When the guy came out, it was around 8:30 at night and he walked out there and said, “Yeah. I know what's wrong with it. And it can be fixed. But the bad news is that it's gonna be another week before we can get the parts.” We told him, “Yeah. I don't think so. That's not gonna work for us.” So, we ended up just going somewhere else and buying a new unit and having it installed in our house.

I reached out to AHS about a claim through the phone and the customer service was good. They sent out BA Distributing and they were phenomenal. I always recommend AHS.

I had an issue with my refrigerator and Gulfstar replaced a condenser on it because it was leaking and the icemaker was not working. When I did the claim, I just called the warranty company and they said, "Talk to Gulfstar," and I dealt with Gulfstar and they did the repair. The tech was very good. I was very happy with him. Everything was taken care of. Overall, American Home Shield took care of everything that I wanted.

I always submit my claim online with AHS and it's super easy. We've submitted a lot of claims. The technicians are always friendly. Everybody we've had a good experience with so far. Everything we've had repaired has been working great. We had the techs come out to do the free maintenance service on our furnace recently and they are coming tomorrow to make a repair that they found during the maintenance review.

It's extremely easy to submit a claim with AHS. I just call the number that I have on them and I tell them my problem. They don't dig into the problem. They just connect me with the plumber. The contractors have all been outstanding. Polite, efficient, no-nonsense. It also doesn't take long for them to get here at all. I expected a wait time for a plumber. Usually, it takes longer to get a plumber because they are so busy.

Our heater quit working and submitting the claim to American Home Shield was straightforward. Dealing with the contractor was great. He was very knowledgeable. He ran a number of tests and identified the problem within 10 minutes. But the repair has not been completed. It wasn’t the heating system but the thermostat that was bad. So, they had to order a new one and the tech will be coming tomorrow to put it back in. We've had a good experience with AHS. The price during the first year was cheap but it has gone up on the second year. I wish they had an app because every time I have to do a claim, I have to go online or on the web. I also continue to get emails that say I need to renew my account. I have renewed and when I click those, it would say I already renewed. So, the two departments aren't talking to each other. I was thinking my payment didn't go through or it didn't work. Then I click on it but I'm still getting those.

I submitted a plumbing claim by phone with AHS and I was glad to get to an operator and not have to do it online. The customer service person was helpful, then, a gentleman from Carl's Plumbing came out. He reviewed the work order with me prior to starting and told me how he was going to approach each job. Through the job, he would tell me what he found that he was going through and then what the resolution was and if the resolution was acceptable for me. At the end, he reviewed the whole project, what he found and what the outcome was, and if that was satisfactory for me. He was a really nice guy and very helpful. Also, when I renewed my AHS policy, the price was considerably less than what I paid when I purchased the first year of the policy. That might be because they didn't put the well pump on the second in the renewal contract and I didn't understand that. Other than that, AHS met my expectations.

The guy who came out for my fridge was very nice. He ordered a part and when the part came in, he fixed it. The quality of work depends on who comes, but this particular time, the guy was great. It’s been going well with American Home Shield. I've had them for four years and a half. However, since the prices have gone up twice since I've been with them and each individual visit has gone up as well, it's pretty pricey. I'm not quite sure it's worth it.