American Home Shield Reviews

I went to American Home Shield's website and filed my claim, and their website was very easy to navigate through. I paid for it and within a week, they were out. The ice maker in my refrigerator needed a replacement. The technician was very knowledgeable, did an inspection and found out what the issue was. He then ordered the part that was needed, went back with the part and he did an excellent job. The ice maker is working great now. I'll probably call in again this week to have an electrical person come out and check the electrical.

I have hydro heat in my home and the heat went out. I went online and did a claim easily. The contractor American Home Shield sent out was very friendly and efficient. He addressed our needs quickly. He had to take the unit apart and weld it, then he brought it back the next day. It has been working excellent since then. Everything went well with American Home Shield.

For the last three years, I was paying out of pocket on my 12-year-old AC system. I spent a fortune on it and it dawned on me that I was paying for American Home Shield, so I called them. I submitted my claim with a representative so I could make sure they sent out a Lennox-certified person and AHS sent out outstanding and very professional contractors.

Last year, American Home Shield sent out somebody for my ice maker in the freezer. When I had requested the service, they told me that my freezer was covered but not the ice maker, and I was upset that I still had to pay $75 for the service call. I felt it was a matter of principle. I can afford it but most people can’t, and that’s why they have this insurance. I called many times until one day. I got a manager. She was so nice, but nobody followed through with what they say. I had the ice maker fixed by somebody else and it was just a little wire that had come undone, so they put the wire in. I called American Home Shield back and I said I need to get my freezer covered, and they said I need to get a certificate that it was working. That cost me $300. Some things are ridiculous.

My heater was not working correctly and was not heating my house because the heating rod inside that goes through where the pilot lights are was dirty. I was sitting in the house at about 59 degrees. I ended up calling American Home Shield. It was a day before Christmas Eve but they were really helpful. I asked a bunch of questions because with it being the day that it was, I didn’t know exactly how long I was going to have to wait. They told me that if my pipes burst, to give them a call back and that they would give me further instructions or call the people that needed to be called to get that problem fixed for me.

I scheduled my claim online and then talked to the plumber when he called. It's pretty easy to do it online. Last year, the plumber came out and stopped the issue. He fixed it but there was still a bit of a leak so I re-initiated or reopened the claim. There's a 30-day window where you can do that. Then I got a call from him and couldn't really figure out a schedule in the near term. So he set something up a few weeks ago to come out and that hasn't happened yet. I got to give them a callback.

Our refrigerator and the freezer underneath were reading a higher temperature. I called American Home Shield and put in the claim. Somebody arrived but did not fix it at first. They didn’t know what was wrong with it, so they had another technician a couple of days after. That was right around New Year's time, so we needed the refrigerator looked at immediately. When the other tech came over, he noticed a Freon leak and took care of the issue that day. He was fantastic and since the repair, the refrigerator has been working great.

We had a busted dishwasher so I filed a claim with American Home Shield online. Then I received a call and the interaction I had with their rep was perfectly pleasant. The contractors that they’ve sent were professional as they got right to the problem and didn't mess around. They gave the dishwasher an examination, figured out what the issue was, left, put a part on order, came back about a week and a half later and fixed it. The dishwasher behaves a little differently now though, as it leaves a slight film where it didn't before. It’s just a little bit worse but it still cleans. Everything went pretty much according to plan and if you want something repaired, these guys will do that for you.

It was in the month of December and something was going on with the thermostat. We have it through our alarm monitoring agency but it wasn’t them. It was something that was going on with the air conditioner. American Home Shield had to replace something. They’re always right on and we’ve been with them for years. They have always provided us with the best service possible. They are very professional and we’ve had good experience with all of them. We’ll keep American Home Shield for life as long as we have a home and we’re still alive. We have recommended them to several friends and it’s the best bang for your buck.

We had American Home Shield coverage on the heat pump and the one in the upstairs bedroom went out when my daughter was here. The guy that AHS used before had to come out three times to fix that and he would just disappear. He never knocked on the door to inform us that he was here and we just find out he had been here. But he was a great guy and he fixed it. My daughter had heat for the next two nights but it went out again on the third night so we dragged space heaters back upstairs. It was Thanksgiving evening on the third night so we couldn’t get anybody back until my daughter left. The guy who came out before was apologetic for he hadn’t caught that the watering was incorrect. He did a patch and not a troubleshooting to see why it had gone out so he was here much longer and was able to fix it. We had some cold weather since then and we could turn the heater up a little bit.

I had a refrigerator repair with American Home Shield. The contractor, Joshua's Appliance, did a fine job. But the tech replaced the part and it does not seem to be freezing items in the fridge. Since the temperature has gotten above 20, it's not working right. It won't pick on if it's 7 unless it gets warmer than 40 degrees outside. So I called AHS and let them know. I'll see how they handle this but I tell my friends that AHS works as a good safety net for us. The $100 isn't too hard to come up with but the $2000 certainly can be.

Getting American Home Shield is definitely worth it if you got an older home. I've been with them for 2 years and we had a dishwasher replaced. There were several things wrong with it that was going to cost more than just the replacement, so they replaced it for us which was great. My stove also went out and the contractor came out December 26th, and I have not heard anything back from them. They're trying to find the part for the stove but the stove is 24 years old, so they're probably not going to find it. The display on my stove is dark and it doesn’t look like it's on, so we've burned several things with the stove on several times. I'm a little irritated they’ve taken long with something that’s a big fire hazard. Other than that, the contractors have been good and were professionals.

Recently, I had a problem with the garage and I filed a claim to American Home Shield. The contractor said they were coming but two days later, they still didn't get here. Until one night the guy came and just did whatever he thought he had to do. But in two weeks, the garage was broken again because everything they put their hand on, they told me that American Home Shield did not cover. So I couldn't use the garage, and I'm paying $350 on top of the $125 that I've paid them just to send someone out here.

We had a water heater issue and I submitted a claim to AHS. I did it online and it was easy navigating through their website. The contractor that they sent was satisfactory. He came out and replaced some lines on the water heater. He was very professional and he did a great job. The repair worked so it has affected my daily living at home. However, I have an issue right now with AHS where they're billing for a service that never took place. They billed me for one company but they sent somebody else out. The first company was prepaid, and now, they're saying that I need to pay the second one for the service fee but it was already paid to the first. Even when I called them and it got escalated, I never got results. I would tell a friend or a family member to shop around if they were to ask me about AHS.

We called American Home Shield several times because of the problems we were having with my heating system, and they sent someone out from Carroll. The contractor provided me with great fares and they were very professional. Carroll told me what was going on with my system, and they replaced it. I've had several little things down with American Home Shield and I want to pay the $825 for them to come out plus the premium that I pay monthly. They were going to pay the 1300 but that wasn't going to fix the system, so we wound up having to pay for the whole thing. When Wells Fargo sent me a statement, I didn't see where American Home Shield has paid their part, and I am waiting to see if I hear from American Home Shield on what's going on.

Recently, I submitted a claim for my heating unit. My home was not being properly heated. It turned out the fan wasn't working. And the contractor got it resolved, not the first time though. They thought it was fixed, but a little more work was needed. So I called American Home Shield and did another request, then a couple of days later, the same company came back and the issue was resolved. Overall, I've been satisfied with American Home Shield. Not only was their website navigation easy, both the technicians that have been out to my home were very professional. Just like I was referred to American Home Shield, I would definitely refer friends and let them know that each experience that I've had with them has been very professional and prompt.

On Dec. 12, 2017 I requested service for our wash dryer. Finally on Dec. 18th a repair technician came to our house and detergent that we need to replace the control board and control panel. He will order them and then finish the repair. As of today, after several phone calls to AHS with about 45 to 60 minutes waiting time on hold I was informed the part is not available because the dryer is 13 years old. Very rude service employees with the exception of one from all the 6 I talked to on the phone, no help only the runaround. My next step is to report this to the Better Business Bureau. Very frustrating.

I called AHS 1/2/18 for a HVAC system not working. First co. to show did not fix our style unit. I waited over a weekend and called no answer and no return call for 4 days. New company arrived 1/10/18 unit damaged. That co tech did not fix but took my $75 and does not return call in a timely manner. This is an inordinate amount of time. I would never suggest anyone buy an AHS warranty. It is an endless loop on an answering machine. They make good promises but don’t follow thru. The co they dispatched is no better at returning calls and all I get there is another answering machine. I am very disappointed. They took my money at closing $400 and required $75 to send tech that don’t fix the problem then don’t call back.

These people are a joke! I had them out to repair my washer and dryer and they determined it was unfixable and offered me a new replacement unit. Great right? WRONG!!! They screwed up and sent me a gas model instead of an electric model! They are trying to say I approved it and charge me a few hundred dollars for a restocking fee! The installers they sent are on my side. They agree I do not owe a restock fee and contacted them on my behalf. That was over 2 months ago!!! They never called me back. They never even told me I had a restocking fee until I called in and waited an hour on hold to speak with someone...who then transferred me to another department promising a small wait. ANOTHER HOUR!!! Just to be told I have a restock fee and nothing would be done till I paid it. OH, well thanks for letting me know!

I had a good and easy experience submitting the claim for our garbage disposal. The rep was very helpful over the phone. American Home Shield sent someone very quickly and took care of things right away. The contractors came out within two days and were very polite. They did the job right away and put a brand new one in.

It was really easy filing a claim with AHS for my furnace. They responded quickly and they set up the appointment quickly. The technician came out and I told him what the problem was. We went down to the furnace and he checked it out. He was knowledgeable, found out what was wrong with the furnace and fixed it within hours. I'm was glad it worked because we had some really cold spells after he had fixed it. That could have been a real trouble if he didn't fix it and it has been working great since the repair. I've used the warranty a couple of times and it's been easy to use. I've gotten a quick response to get the things fixed and I'm happy with the service. It's a good thing to have American Home Shield.

My toilet overflowed in my house and the sewage was backed up. I called American Home Shield to schedule the plumber and they couldn't get out for almost a week. I like the fact that I only pay the service fee but I didn't like the priorities of how the services are given. I had an emergency and I couldn't get immediate help. It took longer than I expected to get it resolved and I couldn’t use my facility until they showed up to do the work. However, the contractors that came out were fine and did whatever they had to do. The problem was not with the people that did the service, but it was with ordering the service. AHS is not good for emergency situations.

There was a leak under the kitchen sink so I went online and did a claim with American Home Shield. The site was very user-friendly and the process was quick and easy. Within a matter of minutes, AHS responded and I got a plumber that same day. The contractor was great, professional and courteous. He got right in there and was proficient. He knew exactly what he needed to do and got it done. He told me what the problem was, got the parts out of his truck, came back and told me what he replaced. He was in and out in half an hour. Now, I don't have to worry about water dripping into a pan anymore. AHS has great service at a reasonable price. And it's just comforting to know that I'm covered by this company.

My heater stopped working properly. It would keep yapping and turn itself off. It was an electrical issue. Sometimes it works, sometimes it didn't. I submitted a claim with American Home Shield over the phone and every time I call it would be over an hour wait. I was trying to find out specific issues concerning my warranty and I was not able to get a response at all. I would still like to talk to someone if given the opportunity concerning my warranty but I'm exhausted at it at this point.

There was a problem with my toilet in my bathroom and I called American Home Shield. The contractor came out in three days and they fixed it. My experience was great and I was very satisfied.

I've had three claims with American Home Shield and two of them were handled pretty well by both American Home Shield and the contractor. They went above and beyond what they were supposed to do. One was handled excellently and the other was not so bad. It was a garbage disposal and they wanted to replace it was a much lower grade than what I had. The contractor said they'll only replace it with a contract grade device if I pay extra which I did to get the same thing that I had which was a little uncalled for.

The heat went out in my house so I called American Home Shield and submitted a claim. The rep I've spoken with was very nice and walked me through the whole process. They told me they would get somebody out in a timely manner and had a technician come out that same day. He was very nice, experienced and polite. When I told him what the problem was, he knew exactly what it was. He walked me through the whole process and got the HVAC system up and running that same day. Everything's running good now and the system works a lot better since the repair. I would definitely recommend the contractor that came out to fix my system. He took pride in his work. I would also tell anybody who's looking into getting a home warranty to look into American Home Shield.

Filing a claim for a heating issue through the American Home Shield website was pretty quick and easy to do. The contractor called and came out a little later that day. They were very professional and friendly. They explained what they were doing if I had questions. For about three hours they were trying to figure the issue out because the heater just wasn't working right. They’ve gone inside the attic and everywhere and the heater just wasn't making an improvement.

I had a plumbing problem caused by the garbage disposal being stuffed up and so I submitted a claim with American Home Shield. I did it online with no problem. They came the next day and solved the issue. So everything's fine now. They've been a lifesaver for me. I have recommended them and told friends they're worth the money.

I'm dealing with American Home Shield on two different policies because I have one at my house and my mother has one at her house. I normally file the claim online and I've had no problems at all. My most recent claim was for my mother's stove that is almost 50 years old. They couldn't order parts to repair it so they got her a new stove as close to what she had as possible. And then, they came and they installed it. And everything was fine. The techs were upfront. They are local so they know the area. I've been fairly impressed each time with the technicians that came out, with the work that they did and their knowledge. They also gave me advance notice on my phone if they are coming so it has been great. I have recommended American Home Shield to a friend.

My pipe was leaking in my basement. Submitting a claim to American Home Shield was horrendous by far because if I didn’t go online to do it, I had to be on hold for three or four hours per day trying to wait for somebody to pick it up. Then it took four days for the Mainline Plumbing to come out. The gentleman put the snake down the hole for five minutes and said that he thought it was a blockage. He was really nice although I didn’t think he did enough. He said that maybe the leak is coming from the washing machine or it's this pipe. He's a plumber and so he should tell me where it's coming from.

American Home Shield was highly recommended when I signed up with them. Initially, things were wonderful. I could call if there was a problem and I was able to talk to an individual. Now, AHS wants everything to be done online but I need to talk to humans as there are specific issues that I need to have a conversation. The latest one, I was on the phone for hours for my dishwasher issue. I was there for the first time for 40 minutes and the person never took my number to call me back then the call dropped. Frustrated about it, I called back again and they transferred me to different departments and they never called back. I had three calls before I was able to get through and even that, I was never addressed which left me extremely frustrated with the process.

My heating air conditioning unit was freezing over so we called American Home Shield and they sent a guy out. He was perfect and a really nice easy-going guy. He explained to me everything that was going on and what was happening. He fixed the unit for an hour and he did a fantastic job. Everything was good since the repair. The heating in the house is just like it is supposed to be.

I have filed a claim with American Home Shield online for a pool pump. Their website was straightforward and navigating it was easy. The techs were awesome and great. They diagnosed the problem and replaced the pump. It took them about five different visits but that was more due to inclement weather. They also thought that it was fixed but it wasn't but they got it figured out. Also, I like that I don't have to pay the people when they come here since I paid online.

I called for my most recent claim for my heat pump. American Home Shield sent somebody out and the guy said the heat pump is bad. Then he went back to the office and they didn't do anything with that information. I was left hanging so I called the HVAC Company and asked what was going on. They said they had to send out a second opinion and the guy will be here at 4 but there was no call and no show. I heard nothing from them. They left me without heat for almost a week and I got sick. Later that night I called American Home Shield and they said they did not have to send out a second opinion. While I was on the phone with them they called that HVAC Company at which time, they said they couldn't find any mechanical failure in the unit, which was a lie.

When we bought our new house, American Home Shield was part of the closing contract. I’ve been with them for a year and a half now. We had been having problems with the air conditioning right around the Christmas holiday time and the contractor that they sent was wonderful. They replaced the unit within about two weeks. It didn't take me a huge amount of time to deal with it as AHS came through for me.

Our heater wasn't working properly, we had one previous repair on the same issue three weeks ago. I submitted a claim online and AHS responded saying the claim had been submitted. The same contractor then responded to the house within 24 hours. He was professional and courteous. The heater seemed to have two separate issues though. We got AHS because we bought the house but I wouldn't recommend it to those who already have an existing house.

I've got my little issues with AHS. Recently, I had a claim with them that was something electric. It was working before but they couldn't find out the problem so they weren't able to fix it. It was a poor service because they were just going to patch it up and not going to replace the equipment. Right now, I owe them $120 for a copay and I don't see myself getting this service again. They never resolved the problem but I still had to pay the $70 fee. Before that, I had Ken from Grade A Plumbing and he was an awesome man. His service was great and I even had them send him out again the last time something was wrong with the plumbing. He came to the house and was right on top of the floor because it was a snowy day. I appreciated all of that.

My heating system wasn't coming out hot. I called American Home Shield up and they were professional and courteous. The technician described the problem and how it was going to be fixed. It has been working great since the repair and I'm not cold anymore. On the other hand, I had paid around $600 for the fluid that was put in, which I thought was covered by this warranty, but it wasn't. When I signed up for the program, I thought that I was going to have them come out, pay $79 and the heating system would be fixed. I'm pretty disappointed in the whole program and the warranty doesn't mean much.

The furnace started kicking out three days ago and wouldn’t stay running in the middle of the winter. I had to give the thermostat a kick back on and then we called American Home Shield about getting a service guy in. Submitting the claim online is a lot easier but I like doing it over the phone. The process was excellent and even though there was a long wait time on the phone, they were very clear with everything and treated me very nicely. It would be good though if they would have a callback feature. The contractors sent out were excellent, very cordial and professional. They had to get the part for the furnace and three days later, they brought it. They were very good when they said they were supposed to come back. Everything has been great since the repair and the furnace has been running excellent. I would use American Home Shield again in a heartbeat.

Just had our first American Home Shield renewal and have used their service since last Fall. We had a furnace issue last winter and our unit was replaced within two days. We paid about $600 in noncovered parts and labor. New unit was same BTU’s, but much smaller in size and we needed gas line, vent and water line extensions. Without AHS, the new unit would have been over $3200. We have had a water heater and icemaker replaced with no issues other than paying reasonable amounts for noncovered items with the water heater. We had some plumbing and electrical work done on three separate occasions and only got billed for the $75 Copay. The only negative is waiting on hold if you do a service request by phone. No problem with online requests. We always get a timely response from AHS advising who the service contractor will be and get an appointment set up within a day or two.

Since June 2017 I have spent months waiting, HOURS on hold, and money in expenses with still no repair. In June, our AC system was not working, I called AHS and a tech came out. He repaired our outside unit, but noticed our air handler blower motor was not functioning properly. He removed the blower motor, and left my air handler open and said it would take a couple weeks to get a new blower motor. The tech never returned my calls. He bailed on the job and for months, I never got my AC fixed. October came and finally someone at AHS gave us a new contractor to fix our system. They decided to recommend a new air handler in December, But added $1400 in "non-covered costs" for the install.

I cannot believe how American Home Shield operate. I have a broken refrigerator since 12/26/2017. I called, the technician come. 3 parts had to be replaced. 2 of them are available and the 3rd one Sears don't have it so AHS is now trying to find a part. They said is in back order and they don't have a clue how long it could take for them to get the part for my fridge. I have requested to speak with a supervisor or manager and they are never available. I have called over 5 times to get updates on the status of my repair and every time the hold time is over an hour long to come to find out my part is in back order and there's not telling how long it can take. I have also asked that if the part can't be located to replaced my unit and they said no! I will must certainly be looking to find a different home warranty very soon.

We like American Home Shield’s folks. They have been out before a lot. Then, when our microwave was not working, we filed a claim online and AHS sent out somebody promptly. I told my friends about them and a neighbor asked us about our home warranty service and we told them the facts of what we have experienced which were not all positive. But, we still need AHS service.

My husband submitted a claim to American Home Shield for our microwave. I don't like some of the people they send. A couple of foreigners from Eastern Europe have been rude, surly and aren't very nice. However, some of the others are fine.

I submitted a claim with American Home Shield online for our dryer and their site was pretty self-explanatory. But the experience hasn’t been good. It was for the heating element that we had paid already four times for the contractor to come out and the part to be replaced. So when the gentleman came out this last time, he told me that it was the heating element again. But I said I wanted the dryer replaced. The contractor then sent the request up and it got approved. And then AHS came back and told me how much they could give me and the model number.

American Home Shield came with the house when we purchased it. We also had an HVAC and a humidifier in one that came with the house, and that was always being worked on and was always covered. However, when something big went out on it, AHS did not cover it. They said they should never have covered it since it was a humidifier with the HVAC. But it was the HVAC part that we had a problem with and it was overlooked. That was a bit of a bummer, but that's the only snafu we've run into.

We're really happy with American Home Shield. We've had them for several years and they've done a lot of things for us. And we've always had good luck with the people that they've sent out to us. They've always been very nice and very courteous that we can’t complain. Our recent claim was for the thermostat which was not working right. I had to call a couple of times when I was submitting the claim before I could get anybody to answer the phone. But I know how busy they were that time of the year and I held on for almost an hour before I gave up. We finally got somebody to be sent out and he came out the day that we called. He checked and sorted the issue out. When he got through the last part, he told us that we needed a new thermostat. I asked him if he could do it so he got one and put it on for us. He even gave us a different kind that we can change whether it’s cold or hot.

I had an issue with my water heater and when I called AHS on the phone, I set it up and got a text back. If it’s a plumber or electrician, they will usually call me within 24 hours. They then sent a plumber out, and it was a good experience. Sometimes I work from 6:00 to 2:00. So, when contractors want to come, I tell them I leave home at 5:00 in the morning and I don’t get home until after 2:30. Sometimes they work with me and sometimes I have to take off from work.

We had a leak that was going down inside the cabinet under the sink. We didn't know what it was, so we thought it was the dishwasher. It turned out to be the actual closet itself, the whole line, the handheld, all of it. The plumber from AHS replaced it, now it's great. He was good and personable. He told us that we had to get the approval and the parts, so we might have more water. He did a really good a quick fix until we got the actual stuff. So, it was fine.

When I bought the house, my realtor recommended American Home Shield and I’ve had it since 2002. I usually file my claim over the phone and it’s automated most of the time. The people I talk to are always very courteous and helpful. The last two calls that I got from them went to my voicemail since I wasn't able to answer, but they left messages that were informative and nice. My recent claim was for a water heater and they replaced it. I thought the job would take a lot longer but the contractors were done really fast. They explained everything to me after they finished as to what they did and how to expect this appliance to perform. AHS has always been really good and has done what I've expected. The experience has always been great and I would definitely recommend them.

When my electric cooktop stopped working, I filed the claim online with American Home Shield and it was very easy. They have a little checklist type thing that one can follow. I followed it and I got a callback within 24 hours to set up the appointment for the contractor's initial visit. The repair person was really nice and he came out on time for his appointment. He looked at the cooktop and told me exactly what was going to happen next. He said that he had to do some research to see if he can find the broken part. Then he told me I'd hear back from him if he could find the part, otherwise, I would hear back from American Home Shield.

The water cannot get out of my AC and American Home Shield fixed it for me. Submitting my claim online was quick and easy. They checked everything, especially the control panel and the thermometer. They found that the the pump was dead so they purchased a replacement pump for me on the same day. The AC is now working well and has the heater in every room. Working with AHS was a really good experience.

The air conditioner went out and submitting a claim online was easy. The contractor texted us and emailed us when they were coming. They came when they said they were and they were in and out in 30 minutes. Everything went fine and the air conditioner has been working since then. However, when I ran into problems in the past, I had to talk to somebody and it was brutal. It took 35-45 minutes to get a human being. It’s very difficult and if you have a problem, it’s hard to get it fixed. Otherwise, we’re okay and it works well.

A month ago, the electric furnace stopped working. I filed a claim with AHS online and their website was easy to navigate. I got a confirmation between 15 and 30 minutes from the tech of the company that AHS was going to use. The technician came out and he was good. He diagnosed the problem, put some part and it started working within a couple of minutes. He even changed the filters upstairs for me and told me what to do. Everything was smooth. But I had them come back out when I heard a noise and it felt cold upstairs. The technician came back yesterday and he said there was something but not actually with the furnace. We were feeling the cold air over the garage and the technician said it's because it's cold in that room.

I recently called American Home Shield for my dishwasher and my experience has been great both with the rep that I spoke to and the contractor they sent. The guy who came was efficient and honest. And my dishwasher has worked good so far. Every time I've called AHS, they have always sent someone out timely. And if the problem was not fixed the first day, they always came back until it was fixed. If they had to get a part, they’d always call a day before they come or give me a time even before they got to the house and I appreciated that. AHS has fixed some appliances that were quite old for me. Having a home that’s aging or even a brand new one, it's easier to pay the AHS fee than to entirely replace a brand new appliance.

Everything has been excellent with American Home Shield, especially my most recent experience with them. The refrigerator was not working. I made a report for it and right away, their rep got in it and the contractor called me within an hour for their people to repair it. Then, I was surprised that the repairman came immediately. He was very courteous, knowledgeable and was one of the nicest repairmen I ever met. He checked my refrigerator, tried to solve the problem and got it running again. Then he called the next day to make sure that it was still working. I was very impressed and would recommend American Home Shield to friends. I'd tell them that if they want an insurance to repair anything in their house in case something breaks, give AHS a call.

We bought a fairly new home. And we thought we were getting a fairly new refrigerator, but it's not. Apparently, the people who sold this home bought another home and they switched refrigerators. The one we have now makes this horrible knocking noise. It is so loud that it wakes us up at night and sometimes it sounds almost like a gun going off. It was still cooling and working but the compressor was going out and I wanted it fixed before it actually goes out and let my food ruin.

I was selling the home and the inspector said that something was wrong with the heater as it was leaking. Filing a claim for it online with American Home Shield was easy and someone called me that same day to set up an appointment. It was a really fast process. The contractor that they sent was really nice and got there on time. It was determined that there was nothing wrong with the heater and the contractor did a thorough job of explaining it to me. What the inspector was saying was wrong. AHS did a good job and if you are a homeowner, give this company a chance.

Submitting a claim to AHS was very easy. I just called the people that did the work for me to begin with and they actually started the claim on their own. Usually, when I deal with the AHS reps, it’s a good experience. That’s why I keep going back to them. The contractors were fair. They didn’t try to rip me off and it was high-quality workmanship. Overall, it was great.

My main unit had flipped off after we had that snow weather and I didn’t know it even had a flip switch because it’s an older unit. So I went online and submitted a claim to American Home Shield when I realized that there was an issue and we had no heat. And then I called to make sure the claim went through and was told they couldn't get to me until Tuesday. Still it went fine.

My toilet upstairs was running and I didn’t know, and I received a $1,600 water and sewer bill. After it was fixed, I turned it off because no one ever goes upstairs. When my son came for Christmas to stay with us, I went up and turned the toilet back on. The water wasn't coming up high enough and it was dripping a little. The plumber AHS sent fixed that. Then I had a double sink in the downstairs bathroom. One was slow to drain while the other's faucet dripped. He took care of the drip problem and replaced both the washers on the sink. He also took apart P trap under the sink that wasn't draining well.

The heat in the house wasn’t working and I called AHS on the phone. They sent someone out. I was at home and the contractor was really helpful and knowledgeable. It has been working acceptably since then. It was a good experience and I would recommend them.

I can't say enough bad thing so about this company from the customer service phone hold time, to the vendors they use, the amount of time it takes to approve work. Which never gets approved anyways! They just stall to find an excuse to deny the claims. We have been a customer for over 3 years. The first time we called was during the December 2017- Jan 2018. Freezing weather the east coast was having. We were stuck at home with no heat!!! After 2 weeks they denied a $500 claim to fix a fan. I absolutely hate them. Please beware. They are nothing more than scammers and the funny thing is they get away with it.

HORRIBLE: I have never experienced anything positive with AHS. First and foremost, I'm being charged for something that is suppose to be covered under the warranty plan. Our Hot water heater went out, I opened a service request, and the designated plumbing company came out 2 days later (Rite-A-Way Services, Inc). Not only does AHS not cover the cost of install of the new appliance, they don't cover the cost of any needed modifications for the new hot water heater. Now, we have to wait 4-5 business days for them to purchase a new hot water heater, then another 3-5 days for the scheduling of the water heater to get installed. During winter time, my family of 6 have to about 2 weeks before getting a new hot water heater to be installed, plus I'm obligated to pay $630 that isn't covered by AHS, which was never discussed when buying our warranty.

If you have a basic problem they are ok but God help you if you need to call them. They intentionally short staff their phones. What good does it do them to take your call? We have been without a microwave now for 5 weeks. Our technician claims the missing part does not exist. AHS tells us they will find it. 5 weeks later microwave is still broken. If you want to call them be prepared to spend well over one hour only to then be transferred. Dealing with them is just awful. You have been warned.

I just spent the last few months defending American Home Shield just to be proven very, very wrong. What happened? I've been with them for years now and it's gone from bad to extremely horrible. The wait time of over an hour with no human interaction is real. To the point my property managers are choosing to charge me for the super long wait. Over an hour with absolutely nothing? Who does that? This is insane! I didn't believe it until I just did it 3 times and gave up myself. We are all working adults. Why would anyone want to sit on hold for that long? My question is still unanswered, issue still unresolved and the email function on their website conveniently doesn't work.

I have AHS for our home warranty and I called on 1/2/18 and there was over an hour hold time. I hung up and called again on 1/3/2018 and once again over an hour wait. I filed my claim online on 1/3 and it said that we would have a call from Pool Time within 24 hours. 48 hours goes by and I called them (Pool Time) and left a message. No reply to my message. So on 1/6 I called AHS and was on hold for over an hour and the answer was we will call and leave them a message. I told them that I already have and I just want a new contractor and they stated we have to give them 48 hours to respond.

This company is impossible to deal with. If you need a repair, expect to wait for 2 to 3 hours on the phone listening to how busy they are and they will be with you in 15 minutes when it is already 2 hours. Even the contractors they use say it is impossible to get ahold of them. This is common complaint with this company. I have reported them to the BBB in Memphis TN. Also, Wednesday January 10, 2018 a repairman will be out AGAIN (4th time) to fix my fridge. Started in early October 2017. If you go on Social Media Facebook, look under Class Action Suit for American Home Shield, you will see many more complaints like mine. This is ridiculous.

I think, your service vendors are incompetent, at least the two experiences I had in the last 18 months. In Sep 2017, my electric dryer needed repairs, and All Brand Appliances was sent to my home. The techs came twice for a dryer repair. First visit, the tech said the dryer vent clogged by lint is the problem that dryer takes two hours to dry the clothes. I had cleaned the vent before, but he still insisted that professional cleaning was needed. Then I told him to check the heating element, which I suspected one of them not working due to current draw that I checked. He finally agreed and found out one the two heating elements was bad and ordered the part.

The contractor of AHS had been here within the month and they fixed the microwave but it went out again. They came back this last Thursday and said that they found a different problem and they fixed it. So far, so good. I submitted that claim over the phone and their customer reps were very good. However, it took a while for my call to get through because of the snowstorm and we had a lot of people having issues. The long wait time is not usual and happens every now and then. The contractor came in, did the job and they left. We've had pleasant experiences with the contractors except one and we've got them down on the list of AHS to not send them back. I would recommend AHS to others.

I recently had a plumbing issue, and I used American Home Shield's online incident kind of reporting. I got a response within a couple of minutes. They called me and tried to schedule an appointment for a plumber to come out. Their online system is pretty user-friendly. It's also pretty fast. Within a couple of seconds, I was able to navigate through and put a ticket in. The only thing is the system is kind of limited. It doesn’t give options to do multiple things that come up. It just gives one thing. When I had other problems in the past, I had to call them and tell them there was more than one issue. If I go online and put in more than one claim, I get charged $75 per incident. And then when I call them, I usually have to wait on hold for an hour and a half. So, the online incident thing is much more effective and quicker. It sends out an alert to whatever services you're trying to get them to do. They get a notification very quickly, within minutes.

The drain on my tub stopped up and I called American Home Shield. I wasn’t on hold for a long period of time for this particular time, although sometimes you can be on hold for three, five or ten minutes. It depends on what’s going on around the city. The plumber called within 24 hours and we scheduled that same week for him to come out and the problem was resolved. So far, the contractors had been reliable and accommodating. If I need a morning or an afternoon appointment, they seem to be able to find something. They’re always professional.

We have a house that was built in 1925. We love it dearly but it was a project beyond our wildest dreams. We had leaky toilets and a leaky refrigerator at our rental and the tenants were complaining about it. Filing a claim with American Home Shield was totally easy because I did it online which was a hundred times better. It was very time efficient because I didn't have to wait on the phone and go through numbers. I just submitted an email to them requesting service, then they got back to me by email within 24 hours. The contractors that AHS sent were right on time. The refrigerator guy had some questions that the tenant couldn't answer so he just dialed me up and it was very good. Another plus for AHS is that they can deal with non-typical situations like plumbing that is not up to code. I've already recommended AHS to people.

About two years ago I got some problem with the washing machine and I dropped American Home Shield. But this time I'm satisfied. We're getting our dishwasher fixed and I called to compliment the service guy who went out of his way to fix our water heater. They agreed to check the faucets, which surprised me while he was here, and he did. We had leaky faucets and when I called up I thought it would be another 75 bucks but it wasn't. He included it in and did a great job on the water heater. Everything works and everyone did a good job. I have no bad experience this time and American Home Shield honors their obligations.

When I had someone come out to clean my air ducts, they noticed that there was a leak in my water heater in the basement. Submitting a claim with AHS was always fast. I called American Home Shield and told them what my issues were and then they had someone call me and set up an appointment. The contractor came in but he had an issue because the other workers told me it was the tank, but actuality, it was the pipe going into the water heater. He came out and said that he found the problem. He fixed it and was quick, then he said that he had it all taken care of. I was impressed that he came when he said he was going to be here. It worked well for me each time and everything was excellent.

I had a stopped-up tub and I needed a plumber to get it undone. I called American Home and told them about the situation. They dispatched a plumber, and it went pretty smoothly. The plumber called me back within an hour from talking to AHS, scheduled a time for the next morning to come out, and was out here the next morning. He knew exactly what he needed to do. He had the right tools and he had the tub cleared out within 30 minutes. Everything worked real well. The warranty is worth it.

I've had problems with American Home Shield before. I have been told that if my appliance was not broken, they were not going to fix it. This time, my air conditioner was broken and it was a pain to get it done. Their call center is horrible. I still couldn't talk to a human, and I had to go through all the Mickey Mouse nonsense on the phone with AT&T and the recording. Eventually, Barnett Air Conditioning told us the time frame on the phone. They told us when their technician was coming and where he was at. A couple of years ago, they sent a kid out and I wasn't impressed with him at all. He was just a kid with a work belt and a tool belt on his hip. Jim was very efficient and clean though, and Barnett Air Conditioning did a good job. They kept me informed even on out of town. Since the repair, I have had good air flowing and my air conditioner is not making a bunch of noise like it has for the last two years.

I called American Home Shield for a claim and set up an appointment. A company then called back to say when they could come in to take a look but that became a little tricky. There was a bit of back and forth and me getting annoyed before they took action. There was a leak and even though we turned off the water valve, it was still leaking because it needed to drain all the water from the tank. For two days, it was draining and the basement was soaking.

Everybody whom American Home Shield has sent here has been wonderful. However, it's hard to get a representative on the telephone. My daughter usually does the claim online 'cause I don't know how to do it. Recently, our heating unit quit working. The contractor came and worked on it. It took a while for them to get another part for it. But they finally did, and took care of it. It's cold here in Mississippi and thank goodness the heating unit has been working wonderfully since the repair. I've been pleased with everybody. Delays happen, but it's not their fault. I'd tell everybody about American Home Shield.

We smelled some smoke so we knew something blew. Then, the power went off and we knew there was a problem. I called American Home Shield to submit a claim on the electric. They had a prompt thing to schedule the repair and it was pretty quick. The contractors they sent were great and got the job done. I’ve had American Home Shield for a year and a half and I would recommend them to friends.

We had a leaking faucet and shower and I ended up with two different visits through American Home Shield. I submitted the claim online and their website was fairly straightforward. The first one that came out was confusing to me. He was telling me about the code and it really didn’t make sense to me. Since I wasn’t here, they explained it over the phone and what he was telling me didn’t add up because I have a shower with two handles, one for hot and one for cold. He was telling me that their company is not allowed to repair those when they’re leaking because it was not code compliant so he left.

In the bathroom, the cartridge was broken and the water was stuck in and the flow was not an easy motion. I submitted a claim to AHS online, which was easy to do. The contractor came and said that he needed to fix the cartridge, and so he did.

We've had a very easy and good experience with American Home Shield. I've tried the two other companies and American Home Shield seemed to be the best one on the market. They do what they say. I've had other ones that would indicate they've done plumbing but when I come to it they didn't do it. And then the other one said they would fix my microwave but they didn't do it either. They're charging me extra too.

After my original review was posted, someone from the AHS social media team contacted me and resolved the issue in a timely manner.

When our sewer line got stuck up, I submitted a claim easily online to AHS and they sent out a plumber the first working day after that. He knew what he was doing and took care of everything very quickly. Since then, the sewer line has been performing perfectly. I had another claim for a heating system and it went well, too. Everything went as good as I could hope. Both contractors were good, professional and represented their bosses well. I tell my friends that I have AHS and I’ve been very satisfied with them for over 20 years that I’ve had them.

There are times when my dishwasher leaks and I submitted a claim with American Home Shield to have it repaired. We did it online and then they charged us. They then got somebody out fairly promptly. However, this has been going on for two to three months. The first two times that people came out, they replaced the parts and it did not leak anymore, but it has eventually started again for no apparent reason. This would be the third time and I tried getting a hold of the technicians, but they must be on vacation due to the holiday. It's irritating that if something doesn't go quite right, we could never get a hold of them on the phone and there's never anyone there to speak to. It's always done online. Other than that, the contractors that they use are good. I would recommend them.

American Home Shield solved the problem with my heater and they were outstanding. Once I called, I was able to get to their reps who were very helpful and prompt. They explained to me the procedures and were able to find me a company that was available in my area. The contractor who came out was very professional, knowledgeable, and on time. AHS kept me on schedule to let me know where he was at. The heater's working very well now. I would refer American Home Shield to my friends. They have very good customer service and would give the best.

My kitchen sink had a leak and I couldn’t use it. Filing a claim online with American Home Shield was so easy and the people that they sent were polite and on time. They said their name when they came in, they took care of what they were going to take care of, cleaned up and left. They were able to fix the problem. AHS has been great.

I have only had my insurance with AHS for 2 years and have always had a good experience. This recent time I have had to file a claim for a shower pipe leak behind the wall and my experience was not so great. I submitted a claim on 17 Dec 17 to AHS to see about a leak I guess was happening over time because I didn't notice it until I saw that my living room wall table was warping and my wall border was turning colors. AHS sent BISSETT PLUMBING INC to come out on 20 Dec 17 to take a look at the problem. The contractor was polite, but the service was short. After about 20 min, I was told by the contractor that he couldn't recreate the "LEAK" in my master bathroom shower and that it was probably my shower that was leaking behind the wall and that I will have to cut into my wall myself to find out what the problem is myself.

This company has a good website for requesting service however there is virtually no way to get to a human with questions or follow up. I’ve had an open request for >4 or 5 months for a repair to my air conditioner. No way to reach them by phone, I keep getting a msg that states “wait time is greater than 60 minutes”, no way to send them an email. So, I sit here holding a phone hoping that “greater than 60 minutes" does not mean hours on hold. If you need a home warranty service, try another one. This company doesn’t care enough to do something as basic as answering a customer telephone call.

It’s been almost 13 years since I had American Home Shield. I recently submitted a claim online and they replaced the garbage disposal. Their contractor gave me a four-hour window, called me when they were coming and came on time. He was professional and courteous. I would recommend American Home Shield only and it’s the only company I've used.

I made a claim for my water heater to American Home Shield. The hose was leaking. I called them and the rep I spoke to was friendly and courteous, it just took too long. I waited 45 to 60 minutes. I got a bill the other day which I didn’t think I ought to have. I called two days ago, and was on hold for close to 50 minutes. When I got a hold of somebody, I was told the system was down, and they couldn’t pull up my account. Other than that, the contractor who came out was very professional and helpful, and everything has been working fine since the repair.

I had an overnight visitor and there was an accident. Whatever it was, it stopped up the toilet. So, I called American Home Shield and made an appointment. The rep that I talked to was very professional and to the point. However, I was given the wrong number so I didn't hear from anybody for about three days. It was a big deal and I was very concerned. But when the contractors came, they were very professional and courteous. I would ask for them by name again. All in all, AHS provided quality home protection. They did as expected and as promised.

The toilet on the first floor did not flush on the first flush and the toilet on the top floor would just run all the day. Submitting a claim to AHS was fine. I had a plumber to come out with the same issue a few months ago but it was more than the 60-day period where I wouldn’t have to pay that second time around. But the plumber at that time still called to fix the front wall. On the first floor, he said, “No, you just have to flush it and hold it.” You shouldn’t flush and hold the toilet when you flush it and I’m already mad at him. Then at the top floor where the toilet was actually running, it got as bad as it was. I’ve heard it running and I don’t know if it was because he was old and could not hear. But he said, “I don’t hear anything.” And I’m like, “Well, I hear it.” On the other hand, the contractors were very quick. They came on time and was here in about 15 minutes.

We had a loss of water due to our well pump and submitting the claim with American Home Shield was not a great experience. I initially submitted the claim through the automated system, waited full 24 hours and didn’t even get the confirmation email saying that it had been received by them. And of course, we were without water in our home. So, I called back again and waited on hold for an hour and 20 minutes to get a snarky customer service representative. He was quite indifferent about the situation. I was trying to explain that I like to request a specific plumber because when it comes to low pumps, not everyone knows how to work on them well and she said, “Well, it hasn’t been assigned yet, so I can't put a request on it.” I said, “Then well can you put a note that when they do assign it this is the one I'd like them to assign it to.”

We're not fans of American Home Shield at all. They haven't called me to schedule the appliance guy to come out yet, and that's how the service always is. Normally, it's not serviced within the first 24-48 hours. The average takes about a week for something to get fixed, five to seven business days. I submit my claims online because if I call and sit on hold waiting for somebody, it takes an hour and a half to file a claim because nobody answers the phone. And when you're a stay-at-home mom with a toddler who screams while you’re on the phone, an hour and a half is not in my book.

My GE microwave would turn on but it wouldn’t heat so I submitted a claim with AHS online. The contractor from GE came out on schedule. He was very knowledgeable as he knew what the issue was right away and had the part with him. The microwave is working perfectly fine now.

I had an issue with some plumbing. I called American Home Shield and got a hold to a contractor. AHS sent them out and the problem was taken care of. The reps were very professional and did exactly what they said they were going to do. Everything seems to be great and I was very satisfied with the service. I would definitely recommend them to a friend.

American Home Shield’s website was good and it was easy to use when I filed a claim online for a refrigerator. The interaction I had with the technician that came out was positive and he was very professional. The refrigerator has been good since the repair.

There'd been three recent claims to American Home Shield. Two were handled expeditiously and these were regarding a dishwasher that had an issue and our dryer that quit working. I spoke with a representative and it was reasonably good. The wait time was a little long in both cases but once we got a hold of them, it worked well. Also, both of the two contractors were very professional and did a good job. They explained, showed up and took a look at the issues. And both of them needed parts so they came back a couple days later and fixed the problem. The appliances are both working fine.

There was a water leak in the foundation recently and when I submitted my claim online, everything went fast. American Home Shield's reps pretty much did what they said they were going to do. But the plumber was kind of short and curt and they backed off on the project. I’ve also had work done on the AC before and the techs who came out were very nice people. So far, I’ve been happy with American Home Shield. I bought two other houses since then and I got both of those on American Home Shield.

I put in an urgent service request for a pipe that was broken underneath the sink in my bathroom. I filed everything online and their website was very easy to use. American Home Shield sent somebody out but the problem wasn’t fixed. There was no communication and the worst thing was not having one phone call for me to say what we were doing or what we have done. It was totally up to me to follow-up and make sure that the claim was being handled, which shouldn’t have been. After a week of no contact, I put in another service request. They then sent somebody else out and I finally got totally and completely disgusted that I said, “Fix it.” The contractor was fine and he fixed it. I’ve had home warranty for years and years at my other house but it’s not going to be with this company.

I had the contractors sent by American Home Shield come in and do the improper ductwork on my AC and everything went well. This was my first time filing a claim. I did it online and it was fairly easy. The contractors were good, timely, professional and got the job done. They also cleaned up after themselves.

I was having issues with my heating system at home as it was only taking on an emergency heat. It wasn’t taking on the outside unit at all. So I went online to my account and then filed the claim through American Home Shield. I got a call within a day and somebody came out. The technicians were extremely professional. They fixed the problem right away and made sure that the rest of the system didn’t have any problems so it wouldn’t get called back out. Since the repair, the heater is a hundred percent functioning as it should be. I recommend American Home Shield to my entire family.

I called American Home Shield and filed a claim when my aircon unit broke down. The representative was good and answered all my questions, and the contractor came and fixed it. Every time I contact them, they repair whatever is broken and it's perfect. It's great service.

I have been a customer for some time now. My heat started going out the beginning of December 2017. I could never get no help from. Also their consideration was awful. THE WAIT TIME TO SPEAK WITH CUSTOMER SERVICE IS OVER AN HOUR!! I still don't have heat. Also they finally gave me the ok to get an outside vendor to come. I have to pay out my pocket and it's going to take over a month to get my $$$ back!! I will be looking for other warranty companies because once this is over, I'm done with AHS!! To make a long story short, PLEASE STAY AWAY FROM AMERICAN HOME SHIELD!!!

My furnace went out 5 days ago, at the start of record setting cold weather, and put in service request. Received a call the next day, stating that it would be Monday (5 days later) before a contractor would be able to come due to high volume of requests. After several calls, and speaking to supervisors, etc. I was able to be placed on the "Emergency" list as I have a disabled senior citizen in the home with me. The "Emergency" List meant I would have a contractor out within 24-48 hours.

So this post is for everybody that struggles to get the warranty to pay for stuff. I know phone calls are going over 2 hours. That is not cool. But if you know some of your local contractors you have to request them FIRST if they are on the vendor list before AHS finds one FOR you THEN YOU ARE IN luck because coverage is all WORDING. PUT ALL ISSUES ON ONE WORK ORDER. SEE THEN IT'S COVERED FOR 60 days without another service fee. Example I did one last week for plumbing. I put all 4 toilets on it. I put 4 bathroom sinks on it for leaks. I put kitchen sink also. Water heater, shower valves handles and stoppage for drains. Guess what, 1 SERVICE FEE AND THEY PAID TO REPLACE 4 toilets, 3 showers, 3 faucets, one heater and cleared up stoppage.

I've been with American Home Shield for 20 years and have had great experiences with them. The contractors call me up and let me know they're on their way or they send me a text. And I let them know what the problem is and they give me the assessment of whatever's broken down, and if it's going to cost me. They explain things very well. I was having problems with my pool pump and the contractor, Ultra Pool, came out. They were real professionals and took care of it as soon as possible. My pool pump has been running great since the repair.

We had a problem with the ice maker with our refrigerator. It got stuck, was leaking and would only give us crushed ice. AHS originally assigned us to a contractor who didn't know how to work on Bosch appliances. They were clueless which was embarrassing. We called AHS back and said, "Hey, we've had this company J & B Appliance in our area through you. They know how to work on these appliances. Can you assign it to them?" They said that they the company was currently off assignments because they were down a person. I called J & B and they said they were willing to take us again back and so we were finally able to get it reassigned. They came out right away and had a technician who knew what to do. They showed up with the parts and were able to get everything fixed. American Home Shield should make sure they'd assign somebody who knows what they're doing.

The hot water tank had been in the house for awhile. It had a bad odor like sulfur or rotten egg, but the only time we smelled it was when we used the hot water. I had to wait on hold for about an hour when I submitted the claim, but I finally got through and the reps were very professional. They helped me get my problem solved and knew exactly who to call. They were able to send the contractor out the next day and the repair took about three hours. The contractor explained everything and they didn’t leave me standing and guessing what was going on. Since the repair, my tank has been better than before. Everything's good with American Home Shield. They get things done and I've recommended them.

All my experiences with American Home Shield has been wonderful. The last time I contacted them was for the hot tub and they sent somebody out promptly. Working with the contractor was fantastic, everything’s perfect. I would recommend them, they’re the best.

The water heater was leaking so I called American Home Shield and I had a very long wait on the phone. If they would have taken my number and called me back, it would have saved them and me some time. Then they sent a very young guy who I thought wasn't going to know anything about water heaters but he was excellent, polite, and did a very good, thorough job. He took less than an hour to replace the water heater. AHS has been there for us in everything that we've needed, which we appreciate. I'm happy and I'd recommend them.

We have some issues but not against American Home Shield. I had some trouble with the people they were sending to my house to get things fixed. Some of the contractors were so self-righteous. The people that they sent can’t find anything wrong with my gas furnace because when we installed it in, it runs but it won’t get any hotter than six to seven in the room. If that’s the case, there must be something wrong with the thermostat and they never worked its issue. They sent Cecil and Sons and I told them don’t come back to my house anymore. Then they sent Harbor Air and they did well. But even now, the thermostat will turn the thing on and off without you messing with it. I told them to turn it off but it doesn’t turn off so that’s the problem.

My water heater failed and burst so I submitted a claim with American Home Shield and the process went smoothly. I was out of the country and I was able to handle everything over the phone. I was very happy with how they did everything. I called them and they gave me a contact person. They contacted him and then they contacted me, and we just went from there. Their rep was very friendly, informative and great. The contractor was also a great guy and he did a good job. My heater has been perfect since the repair. It was a great experience and I was very happy with them. I highly recommend them.

I had American Home Shield a long, long time ago and then I cancelled it and started back up about six months ago. My whole experience with them was fine. I recently had a water leak in my house. I live in an old house so it has t thin walls and beams, so that had to get under the house. However, AHS took a little longer than I had hoped for to have somebody come out. The contractor came out but he got ill, so they lost track of it but they sent out another partner so it wasn't a big deal. They were professional and courteous. As far as what they did, I’m perfectly satisfied.

American Home Shield puts you on hold for 10 or 15 minutes, and then you submit a claim and they send a vendor. The different people that they send out treat certain areas like the ghetto and they do little or nothing in these places where people live on a couple of dollars. So, I know my property in the Hills was treated worse than the ones in Bloomfield or Dormont or other parts of the city. I had one guy come down at Dinwiddie Street and he put in a fluorescent bulb. He could see that the thing that holds the bulb in was cracked, but he went up there and tested it and said it was pyrite. He went out to the car, wrote me an invoice for $75, pulled the thing off, and then reported it to American Home Shield. I had to call a private guy, and he showed me where it was broken. He replaced the whole thing and that was another $200 or $300 out of my pocket in spite of the monthly fee that I’m paying American Home Shield.

Our dishwasher was not working at all. It would turn on but there were numerous things wrong. The motherboard, a pump and something else had to be replaced. It was easy to submit the claim. It had to be done online because there's no way you can get through to American Home Shield via phone. I was on hold for an hour and it is not exaggerating.

The last experience I had with American Home Shield has not been a pleasant one. We still have problems with the furnace. I'm not happy with it because it would take a couple of days just to get through. It’s really hard to get through AHS but once I do, the customer service is great. I’m having issues with the contractor that’s actually doing the service. They tried to fix the furnace about three times and it’s still pending. I had to call to find out what was going on, spinning round and round, back and forth.

I got to keep the house warm for my baby but the heater would be on for a bit and then it would turn off. I submitted a claim with American Home Shield by calling the number that was on the paper and it walked me through it all. The automated answering service is great. The contractor was amazing. I told him what was going on and he came out and looked at it. He said it was a limit switch. He set a different part ordered, and then he got it and they were back the next day. He had a temporary fix to make the heater work so I can heat the house up and keep my kids warm, and then he came back the next day and installed the part. Also, they were extremely professional and courteous. The heater has been working great ever since. I can now turn it on every night to warm the house when my kids go to bed. I use it all the time especially since it's winter time now. It was a painless and effective experience.

My garage door wouldn’t close all the way. It was nerve-racking because I had to manually push it down with my feet. I contacted American Home Shield online and it was pretty easy. It turned out the springs were broken and the technician had to replace the springs to fix it. Overall, the service was good. Customer service is great with the technician and they are very professional.

I had a problem with the compressor of my AC and the evaporator coil. I filed a claim with AHS and it was very easy to do. I responded to one of their questionnaires on the website, and the rep took care of me. I worked with Done Right Air Conditioning and there was a two-week delay on everything because the parts were coming out of the Houston warehouse and everything was shut down due to the hurricane so there was quite a bit of a delay and it caused a little bit of discomfort. Other than that, I was very happy with what they did for me.

I didn’t have any power on the wall in my office that has my computer and my fax machine plugged into. I filed a claim for it over the phone at 6:00 am. The person I talked to was very kind and I was happy. The only thing that makes me unhappy is having to wait for a huge amount of time (half an hour). They sent out an electrician and he found that the socket was loose, and he got that fixed and everything came back on. I’m pleased with the service and I’d recommend American Home Shield.

I could see the numbers and the digits on my front-loading clothes dryer but it would not actually turn on. No air would blow and the tumbler wouldn’t roll. It happened on a Friday but because of the 48 business hours turnaround time, it was Tuesday when a repair person called us which I didn’t like. On three different times, parts had to be ordered. It took almost a complete month for it to get fixed. It’s our house but we rented it out so that was time missed from the tenant's work waiting for all that.

I had a claim for the garbage disposal and the parking garage and it was easy to submit the claim to American Home Shield over the phone. It was quickly done and the rep who put it in said someone was going to contact me. The contractor who did the garbage disposal was professional and friendly. He explained what was going on. He completed the job on that first time that he came out and did it in a quick manner. He got in and got out. Everything’s working good now. I’d tell people to get American Home Shield.

I recently had some plumbing work done in the bathroom and for a faucet that was leaking. With all of my previous service requests, the service fee was automatically charged to my credit card that they have on file. So in I assumed that my recent claim was charged as well, but it wasn’t and I ended up receiving a late payment notice email from American Home Shield. I called them and was told that in that particular service claim, I did not indicate that it should be automatically charged to my credit card. I didn't accept that as the reason but I ended up paying for it.

I had a problem with my air conditioning. It initially started with the fan motor making this horrendous noise that we didn't even hear in the house and our neighbor came and told us. It sounded like a jet taking off. Several people came out for it. They fixed one thing and then another thing was broken so I had to wait for another service again. They replaced a condenser fan and another part with a one-half HD. Then the condenser was a bad fan blade and the motor that was just replaced needed to be changed out. And then one time, the prior service person had hooked something up backward which was found through another repair. It went on over a period of time but American Home Shield's contractors finally got my air conditioning working and back up running. They were polite, nice and did most of the work in the garage.

I had a problem with my furnace. I filed the claim online and it was quick and efficient. I didn’t have any issues submitting the request. I was contacted the next business day but the issue was with the holiday, too many people went time-off and they didn’t have enough people to cover it. So, when they called me, they promised to be within five business days. I understood that but I called AHS then I asked for the service the next business day, and that was when they offered me another company to come as soon as possible.

We had some issues with the hot water heater in December and we filed a claim for it online. I discovered a big, giant leak late at night after closing around 11:00 o’clock when it flooded the garage. Everything took so long to get straightened out and we went for two weeks without hot water. The contractor didn’t call me so I had to call them, but they were very nice after. And then I was totally unaware that there are a lot of other stuff like the tubes that go to the hot water heater are not covered by American Home Shield, and they are so expensive. I understood in the contract that it was covered, but apparently not and it came up to around $400. That should be clarified. Other than that, the water heater was very efficient once we got the date and everything settled and paid for. I would recommend American Home Shield to a friend. They’re good and I really appreciate the service.

The problem started when we had our dishwasher backed up and would not drain. We discovered it one night and we called American Home Shield the next morning to submit the claim. It was very simple and they were very businesslike, very helpful and they accommodated our needs. Within three days we had a technician out who was polite and very helpful. He talked with us about a product we could buy that would help clean up the dishwasher and make it function better. We did exactly what he suggested and it worked.

My heater wouldn’t turn on and shoot out the heat. It needed a new motor. I filed the claim online and the AHS website was pretty easy to navigate through. I then did a phone call as well and the reps were pretty nice too and they did a good job. The contractors came out right away and fixed the heater. They did an excellent job and I was happy. My heater has been working great. AHS is not a bad investment and I’ve recommended them. If something breaks and other people tell me how much money they had to spend, I tell them what I have and that they should invest in it. Right now, the account that I have with AHS only covers household stuff and not the appliances. I’ve been meaning to go online and to see how much more it would increase if I add appliances like my washer, dryer, and dishwasher.

Our stove wasn't functioning properly and I had to put a new padlock. I used the AHS website to submit a claim and it was easy to navigate. The contractor they sent was a nice guy. And he had to come back because he had to get a part and now the stove is working.

Like for example with faucet or plumbing and it would say, "kitchen," but it won’t let you say, “I have a leak under my kitchen sink.”

I've done my homework as far as choosing the companies. I went by what I read online. There's always going to be someone not satisfied. What matters is what do they do about it. How they address it. How do they take care of it or did they just leave it hanging? Based on that, I went with American Home Shield. I recently filed a claim for the AC. The coil was leaking as I was told by the previous technician. I wanted to get it fixed and taken care of. It was a clear three-way communication working with three schedules, most of it the tenant's, technician's and mine. My tenant couldn't meet on a particular day and I worked it out with the technician with his schedule. Everything worked out so I'm very pleased. Through text message the contractor told me that he was coming soon and I communicated with my tenant.

I had a leak underneath my kitchen sink recently. I did not like the first company that American Home Shield sent out so I called AHS to get someone else to come and give a second opinion. I was on hold for as long as an hour and 20 minutes. But other than that, when I would reach somebody, they were totally helpful, very nice and professional. The final contractor they sent out was awesome. They told me exactly what they thought they were going to do along the step of the way, what would AHS cover and what would be out of pocket for me. They were great and they did a good job.

The first issue I had was a leakage in my toilet and the second one was the pop-up assembly in my faucet broke. American Home Shield sent a contractor to fix the first issue but the pop-up assembly was not part of the contract, so they could not do that. The contractor was great. He went out of his way to explain and he took time to do his work. I had one issue again, and I placed a claim and I did not have to make a payment the second time because it was the same issue. The contractor came again, took a look at it, and said there was nothing wrong with it, and then everything worked out fine.

I got my water pump issue fixed by American Home Shield. I filed a claim online and then AHS got me in touch with the contractor. They were pretty good and they got to the root cause of the problem and fixed it. Overall, American Home Shield is a good company.

I have American Home Shield for 16 years and they're the best. They’ve been very kind, supportive and prompt to any questions or problems we’ve had. When submitting the claim, I like talking to them personally because I have a preference on some of the vendors they used. We had a problem with our pool filter recently. The wait was a little bit longer because it was a weekend so I just did it on the automated system. Then, Brent Pool Service called and said they'd be out here the next morning to solve the problem. They're very prompt and efficient so that worked. It also helped a little to get the company that I like. Overall, it was a fairly quick and excellent service with AHS.

I filed a claim for the heating with American Home Shield and within 24 hours I received a text that I had an appointment and they were here the next day. I’ve used it three times and three times I’ve had success. The contractor American Home Shield sent was very good and knowledgeable. We have used the heat since yesterday and it is working. I would recommend them to a friend and when I sold my house, I offered it to my buyer.

We moved in a month ago and noticed a kitchen faucet leaking as soon as we purchased the house. We filed a claim with American Home Shield online which was an easy process. However, their phone call wait times were long. When I had to reschedule the plumber timing, it took me 45 minutes on call. The contractors showed up within two weeks and were easy to work with. They were able to fix the faucet and now, it's working well now.

I went to American Home Shield's website and put in that my dishwasher needed servicing. A guy came out and checked the dishwasher. Since he had been out here so many times he said that I needed to consider replacing or upgrading it so I upgraded the dishwasher. I went shopping for a dishwasher myself first so that I could get a price range. American Home Shield's pricing was a little steep since they said it would cost $600 to replace. I found the same dishwasher for $377 and I could have gotten somebody to put it in for $150, which would have saved some money. But I recommend American Home Shield.

I've had the American Home Shield since I moved here close to 10 years ago and anytime I've had a claim nothing was covered or the technicians' hands were tied. The technicians had to do some little teeny fix on the water heater because that was all that was allowed. The water heater was three-fourths full of sediment and when they came out they bled it out. But they couldn't get the sediment out and the hot water would leak once it gets too full. They told me it was going to not run efficiently and I'm going to need it fixed again. The unit should've been replaced. So I had to buy a new water heater. That also happened with my washer and my dryer.

Customer service is absolutely substandard. How in the hell is the wait time over 1hr. I tried to update my payment information and their automated service started to glitch and stopped the process. Also I checked their quotes online and they advertise lower prices than what you actually pay. I will wait over 1hr just to talk to their worthless customer service reps. God forbid I ever need them to actually fix anything... If that day comes and their service fails to perform I will take them to small claims court for wasting my time! I will look for another insurance company. This is the worst!!! I hope American Home Shield rep even sees this and calls me because this is terrible. I have so many curse words to let them hear and I hope they record if they call me.

We switched to AHS from another company this year after hearing good reviews. Trying to find another plumber that can come out today instead of 3 days later when dealing with a plumbing emergency. Been on hold for over 90 minutes trying to speak with a human that can locate another plumber! Seriously reconsidering renewing with these scam artists. I don't think any other company makes it this difficult to connect with a human.

I've been a customer for years. This is a "home" warranty. My home is running 24/7. Every time something breaks it is not "business" hours. Last night a Friday night...the coldest night of the year so far...my heater stops working. AHS assigns a service outfit that only operates during normal business hours. My home that runs 24/7 needs to get by till Monday, at the earliest, to just have a tech even set to come out. This happened before with my air conditioning in the summer. The company that serviced my a/c sent a couple criminals to my house. In the end if you offer a "home" warranty...then offer "home" hours of service. Not business hours service. And how about respectable representatives that come to your home. If the a/c and heater were not cold I would have dropped this clown outfit a long time ago!

I scheduled a service for a ceiling A/C unit through the AHS website. The contractor (MS SERVICES INC) promptly called to inform me that they do not work on ceiling units and that they would close the request. Called AHS, waited for 65 minutes on the phone, spoke to someone to explain the situation and asked to be assigned another contractor. The rep said that she would take care of this. A few hours later, checked my AHS account online to find out that I was assigned to the same contractor. Called AHS again, waited for another 60 minutes. The rep took another 15 minutes reviewing the notes and 5 minutes listening to me explaining the situation, she still did not understand what was going on.

We have been freezing the past few days in NC as it snowed and we had no working heating. AHS customer service was the worst, hours over the phone one time 4 hours, how can it be possible??? Can they hire more people? Still issue not solved. Save your money, time and sanity!!

I had home warranties with American Home Shield for many years when I owned rental properties and was pleased with the ease of contacting Customer Service. This is the third attempt in 24 hours to reach a customer service rep only to be placed on hold for at least one hour before I hang up or being disconnected. This is unacceptable. The problem I am having is with a work order in process. The contractor arrived to service a leaking dishwasher and repair a gas cooktop. The cooktop was successfully repaired but the dishwasher will require a return trip after additional parts are received.