American Home Shield Reviews

We got American Home Shield when we bought the house as a precaution and I kept it due to our water pump that's covered. For the first year and a half, we never had a reason to have anything fixed. But in the last year, we've used them thrice and it’s been handy. We called them this morning about the refrigerator’s ice machine that was not working and its non-freezing part that was freezing all the food. I submitted the claim over the phone and it was very quick dealing with the rep. The contractor who they sent was real good and very speedy. He’s been out here before so he knew how to get here. I'm glad we have AHS right now and we’re very pleased with them.

I filed claims with American Home Shield for two issues that were just a couple of days apart. One was for an air conditioning check and the other was for a plumbing issue. Both contractors who came were very professional, did their job and got it done in no time. The one trouble that I am having, though, is that AHS changed their policy recently. Instead of us paying the copay, they were billing us. One of the plumbers took a copay check from me but American Home Shield said that I hadn't paid that. They've found where I have paid but what they had done was apply that first payment that I made by credit card to the plumber instead of to the air conditioning people. So, it's still showing that the air conditioning bill is still outstanding. I spent 40 minutes on the phone with AHS and they assured me that everything was corrected but I got another bill, so they still have not. They are billing me for $75 when I have already paid both.

We turned our hot water off to the washing machine when we were out of town. When we came back, my wife turned the water back on, and it blew the top off of the thing and we had water all over the place. We submitted a claim over the phone and the AHS reps were very good. The contractors came in, did their job, replaced the handle and I was pleased. They were fine and everything was happy. American Home Shield has a good process and it works for them and for us. I’d recommend them to a friend.

We had a leak in the pressure relief valve so I reached out to American Home Shield online. Once the ticket was assigned, the plumbing company gave me a call. They checked the severity. They did a good job as far as communicating what was wrong and what they needed to do, fixing it, and getting it resolved in a very timely manner.

I had a problem with the fire insert inside of a fireplace which has a gas starter. I needed a plumber to come out and fix it because it would blow out after a while of being on. The first time I called, I told American Home Shield that I needed a plumber but they connected me to a pool service company. It was the first time that they recommended a wrong service for a type of issue. I had to call the pool company and tell them it is being canceled. Then I had to call back and told AHS what the problem was. And I thought all the appliances were covered but American Home Shield didn’t fix that because they didn’t cover that feature. Also, I noticed on the weekends that I would wait up to 45 minutes to get someone on the phone. That was a bit frustrating because I liked talking to somebody when I'm sending a request. But, I would still say that they're a good company.

The temperature in my refrigerator was not staying where it was supposed to. And then the ice was clumping together and it looked like it was melting and freezing back together. The people from Amtec that Home Shield sent out, which I hope never come to my house again, were horrible. But the other company who came out got the job done. They had a problem with a part not on the truck but they were great. So our experience started out rough but we were able to get everything done. And it was a lot easier than what it could have been. All in all, Home Shield is a warranty for the house with the majority of it covered.

We had a claim with American Home Shield for our washer and had the tech out here. He told us it would take more parts to fix it and more time and labor than it would to buy a new one. But we didn't want to get rid of the washer. We were advised to keep it because people said the older models actually have a lot of attributes that the newer ones don't have. But the tech told us that it was leaking oil and they would have to take the whole thing apart and rebuild it. And by the time they got done with the time, labor and everything else, the thing would run into the thousands of dollars. So, we went and got a new washer.

When my heating system was not working, I told American Home Shield, and they sent me $5. And then, I came home and I got it back on somehow. And so, I cancelled the service order. But it went out again so I place an order again. And I called them, and the rep insisted that it was not working because it was putting too much current on one of my circuit breakers. And it was causing that circuit breaker to withdraw. And I got it fixed and it's working perfectly, so I cancelled the order and gave them the $5 back. I like that AHS replaces a system that goes out and needs to be replaced. But, some of the companies that do the service for AHS make expenses on the homeowner. Other than that, I’m happy with AHS.

We were getting water in our basement and it was dripping through some ductwork insulation. We then filed a claim for it to AHS. A plumber came out and he was very thorough. He told us it was the ductwork and that he would send an HVAC guy out. However, when the ductwork guy came he told us that the ductwork was fine and that it's the plumbing. Another guy came out and he had to seal the ductwork to get the issue fixed. He also had to cut some insulation away. We only had to pay for the first time someone came out since the succeeding contractors were under the same work number. I expected that someone could’ve diagnosed the issue right away. Also, other than the first guy and the last one, every contractor was here for 10 minutes like they wanted to get out as soon as possible.

We have AHS on both our house and our rental property. We’ve been with them for several years and our experience has been great overall. The latest claim we did with them was for the refrigerator in our rental property. I put the claim in on the phone and surprisingly, that was well done, fast and easy. The computer took care of everything. Once I put my account number in, it asked what I wanted to repair which I answered with the name of the appliance and the model of it. Before I knew it, I got the email confirmation and the contractor, the Avengers, were calling in for a time. After, we met them at the property and paid upfront. Then they diagnosed the problem and fixed it.

My microwave had a problem. I called American Home Shield and my interaction with them was fine. The only problem was I was on hold for a very long time trying to reach them. However, they were able to get somebody out quickly. The second contractor who came out was fine as well. He was responsive and courteous. There was a little problem with his accent but that wasn't too bad. The repair isn't finished yet because they're waiting for a part but overall, their work is pretty good. I've had other repairs in the past and generally, they have also been fine.

There was a problem with our garbage disposal unit, so we went online and filled the American Home Shield forms out. Their reps are always very friendly and their contractors are always very helpful. Since the repair, the garbage disposal unit has been perfect. The only thing that was peculiar was when they came for the fix. Apparently, we had paid online somehow for the charge and we didn't realize that we were hooked up to do that. They never collected anything and we were never billed. Then, we just saw it come through our bank account.

We’ve been with American Home Shield for about six years now and I like the coverage. However, a lot of the contractors that they work with aren't good quality companies. The first few years have been fantastic but we have been having more and more issues with them. Last year, we had a lot of frustrating experiences. It's about three different times that we've had really bad luck with our contractors.

Navigating through American Home Shield's website was easy. It's where I let them know that we had trouble with the oven. They let us know right away that they sent the service claim to a local place and that place called to schedule an appointment the following day. They came and figured out what was wrong with the oven. They sent the recommendation on how to fix it to American Home Shield so that they could decide if they want to fix it or replace it. American Home Shield decided to fix it with the parts. The contractor knew what he was doing and was very nice, professional and friendly. The oven was good as new since the repair. It's our extra oven so we only use it a couple of times a year. But it really helped when we needed it.

We've been with American Home Shield for 11 years and recently, we got on the phone to submit a claim because the toilet was not working right. In two days the contractor came out. He was courteous and did a good job.

My claim with American Home Shield for the dishwasher was good. It was in a mobile home that I have rented out. I called it in and the technicians went out and fixed it. I had no complaints from the renters so it must have gone well. American Home Shield will standby and repair the work assigned to them.

The toilet in my mom's house was leaking and American Home Shield fixed it. I like their new system and I submit the claims online. It's pretty easy to navigate their website. They usually call or email within 24 hours to schedule the time. Then the contractors usually call or I request that they call within 30 minutes of coming up to the house. The contractors they send are always courteous and know their work. The only time that I've had a problem was with the people that they sent years ago and I've noted that to AHS too. I love their service and I'm glad that I've extended.

We had an AC issue and the house just kept getting hotter and hotter. It was fairly easy to call American Home Shield. The only snag at first was a scheduling issue but they we were able to work something out when I explained myself further. The contractors they sent out were respectful. They called when they were near and came when they said they were going to come. Someone else I know also deals with American Home Shield. She had an experience with an appliance in her house that could not be fixed and American Home Shield replaced it. I’m glad that we called this time because it would have killed us to pay out of pocket for the repair. I would recommend American Home Shield if someone was buying a house. We also renewed because we were pleased with the results.

After waiting an 1.5hr 20 to get a rep on the phone... The worst customer service ever!!! Every time I have ever had to call AHS the wait time is ridiculous unless I call in the early hours of the am (4am-6am). Had set up a service call with AHS for my elderly grandparents November 29, they sent a company HVAC company called Best Way Mechanical due to the heat pump unit not heating. When best way mechanical heating and air came out they came back with a diagnosis of the reversal valve malfunctioning which also controls the flow of the refrigerant. If they replace the reversal valve and a switch I would have to pay the cost of the refrigerant at 90.00 per lb up to 7lbs to be replaced which I just had replaced in the unit back in October 2017. My grandparents cannot afford to pay another 700.00 and the other companies that I had out never said it was the reversal valve.

We submitted a service order with AHS on November 27th. A service technician came and advised that the computer panel on the dishwasher was inoperable. Then there was no contact whatsoever. December 12th arrived with an email indicating that AHS were going to replace the Dishwasher and to send a copy of "that" email back to appliancesupport@ahslink.com, indicating what we would like to do. This was done on the same day. Then there was no contact whatsoever. Tried phoning AHS to get an update three times. You have a better chance of winning the lottery than talking to someone who actually cares, is prepared to help, or finally knows what they are talking about.

I am new to Home Shield. We just bought a home and the upstairs shower leaked and ruined drywall also. Home Shield has been awful. The first guy they sent wanted to replace 20 feet of pipe which is not covered per AHS. I asked for a second opinion. He wanted to rip up the floor and replace the shower. Home Shield told me I would have to provide access. I guess the bathroom access isnt good enough. I was told I would need scaffolding. I called handyman plus and they sent a real pro who did a solid fix. I submitted the bill. AHS is paying 25 percent. Wow talk about a rip off. I regret buying this insurance as AHS is not a real company. They are scammers and will fix nothing in your home. I'd like my money back for this scam of a plan. DON'T BUY THIS INSURANCE.

My furnace wouldn’t start. It wouldn’t kick the pilot light on. I had no problem submitting a claim to American Home Shield. Their reps were very professional and dealing with the contractor was very fine too. Everything has been okay since the repair.

I was covered by This Company for one and half years. I called in for a repair of my dishwasher twice, because the two calls were just over a month apart, I had to pay the deductible again. Mind you, it was the same problem that was not fixed correctly. Also, my shower head stopped working, it got replaced with a very cheap plastic piece. My original was stainless steel. They were supposed to replace with a like item. What made me cancel is one morning we woke up to a broken/rupture in a water line just underneath the bathroom sink. After the plumber came to my door, insisted on getting his deductible before even coming in. After that, he said that this is not covered. Those idiots knew exactly why I called, they could’ve just told me this is not covered, but no, they still wanted to get the deductible - for doing nothing. Go to any other company just not this one.

AHS has disappointed me many times this year, many return service calls on my heat pump, refrigerator. I have been waiting 5 days as of today for a return call on my Ice maker. Made 5 attempts to get them to get a contractor to call me or show up, one excuse after another. Do not sign up with them.

We had a stove replaced by American Home Shield and after that I had a problem with the air conditioner and heater. I submitted the claim for that online and the contractor that they sent was very friendly and informative. He reset the breakers for us and since then, we got heat. I'm very happy with AHS. I've had this company for almost 20 years now and I like them very much. I still pay the premiums because they're worth having.

We've had trouble with our ice maker, so my daughter submitted a claim to American Home Shield. We had two different companies that came out and they were pleasant enough but they couldn’t fix it. They ordered a new unit and it still didn’t work. And I thought, under the advisement from AHS, they wanted to send somebody else out just to make sure of what was going on. And this repairman, too, could not do it. It just wasn’t repairable. We’ve gotten two brand new units and neither one of them worked.

American Home Shield stands by the terms of their contract. However, one needs an abundance of patience in order to get serviced. I had an issue with my washing machine and I had to wait for over an hour to get someone on the phone. Plus, we had to call twice and it was an hour's wait each time. However, if we didn't hold we would still not have a resolution. They ended up replacing the washing machine since it could not be repaired. In the end, they came through for me and did what they were supposed to do. In addition, the contractors they sent were all very professional, polite, and knew what they were doing.

I spent an hour waiting on the phone when I called American Home Shield to submit a claim for my water heater that had a malfunctioned part. It was an awful experience but once I was able to talk to someone, they treated me well. Their contractors were very helpful and all but one have been exceptionally professional and were able to fix the problem. That one contractor came to fix the hot water heater when it went out. They had to bring another water heater since the old one had leaked all over. They had to make two trips like they always do. When the hot water heater was to be installed they said that it was going to cost me $600. I realize any extra expense is on me but there should have been no extra expense. They went up two flights of stairs not into one of those crawl things.

I have been with American Home Shield for two years and I have had a little bit of plumbing issue. The first time the plumbers came out, it took them almost two months to fix a faucet. They got the wrong part, and then got the wrong part again, and then they switched around. It's ridiculous. They seemed nice though, but if I had called the regular plumber to fix that, I don’t think it would have cost me $125. I had two faucets that wouldn’t turn and all he did was took it apart, clean it up, put it back together and that was it.

I went online to file a claim, gave the rep the details and got a phone call from the plumber. He was out the next thing and he diagnosed the problem with the disposal. He couldn't fix it, so he put a new one in while he was here and the repairs were done as agreed. They've fixed the problem promptly the first time, and now the disposal is working fine. My experience with American Home Shield has been satisfactory.

I had called American Home Shield about my dryer issue. A technician came out and he just opened it, said that we had to get the vents cleaned, closed it back up and left. So, I got a vent cleaning company to come out and got the issue resolved. It took about a whole week to try to get an answer or even the technicians to come out to do the reassessment on the dryer because the issue was still there where it wasn’t heating properly due to the technician cancelling my request without even calling to check whether I had gotten the vents cleaned. It took two days of back and forth or even more than that just trying to get the local company to even talk to me. By the time we finally got serviced out, it was a whole week later when they could have just picked up the phone and called me to ask if I already got the vents cleaned.

My refrigerator is less than three years old and has been a problem from at least the first year after the sales warranty was out. Then it was not cooling and was making a noise which scared us to death in the middle of the night. The contractor who came out the first time did not act like he knew anything so the second time I called American Home Shield, I told them not to send him out. They sent someone else and I paid $200 for that second call. But the unit is still making noises and is ready to crash again so I need to call American Home Shield again. I'm not happy with this claim. If I were to buy a newer home, I don't know if I would get American Home Shield again because it's costly. I won't recommend them for a newer home because the cost and service fees have gone up since I first started with them. I've been with American Home Shield for 12 years now and I would recommend them if the home is older.

I am 110% pleased with American Home Shield in every way. They have some qualified people come to the house or at least call within 24 hours to set up an appointment. And everything was repaired properly. I recommended them to other people since everything in our experience was wonderful.

It was easy to submit the claim for my dishwasher with American Home Shield. I did it online first, but then I had to do it over the phone because the people never showed up and they never even responded. It was fine and once I notified American Home Shield what was going on, instead of calling certain subcontractors that deal with the equipment, they got with the company itself. The contractor was good. The dishwasher acted up and it's going on almost four and a half years. It had built up some nasty fungus inside from not drying properly.

We've been with American Home Shield for a few years. We've always had good relationships with them and the best way to submit a claim to them is over the phone. That way, it’s more personal and we can be sure that there's no trouble with the computer. One time, they had to replace our stove and when our refrigerator went crazy on us a couple of weeks ago, my wife called them and they replaced it with a smaller one. We’re missing a room but we could get over that. Also, our usual fee with them is $10,000 but the transactions to replace the stove and the refrigerator was all complimentary.

American Home Shield's representatives are fine except they sound like they’re programmed. They don’t understand the situation. And if you ask them a question, it looks like they go on a book and read you the answer. I recently filed a claim over the phone for a showerhead, and the plumbing guy who came over was fine. He was cordial, very clean, and did his work. On occasions, American Home Shield is a life saver. If their folks would stop reading from books, it could be a very effective tool to help residents that don’t know much about repairs and things of that nature.

The top burners on my stovetop weren't lighting automatically but if I strike a match and put the match to it, the burner would come on. That had been going on for three months when I filed the claim with American Home Shield. The claims representatives were really professional and it was real pleasant dealing with them. The contractor called me in less than 24 hours but I was at work and I couldn’t answer my phone. So I couldn’t call him until the next day. I had a really good experience with them though. The servicemen were prompt and they called me when they were on their way. I don’t cook that often now but when I used my stove, it's been doing good since the repair.

I had a weird water heater up in my attic. Once it got cold outside, I became aware that the water wasn't hot enough and since the water heater was old, I thought it was going out. I contacted American Home Shield on the phone and the guy who came out was really nice. He found out that my water heater was on low instead of on medium. Then I had him check to see what year it was and he told me that it probably had a 15-year life and the thing was almost 20 years old. That was enough for me to get it replaced. I know American Home Shield wouldn't pay for it but being left in the attic, I didn't want the water heater to go out and have water go everywhere. I'd had other people out a few times as well and I've always been very satisfied with the service.

My heater wouldn't turn on and my wife submitted a claim to American Home Shield. The contractor came out and they fixed it. They probably could have come out a bit quicker, instead of three days, but it was pretty solid once they did it. I'm satisfied with American Home Shield.

I'm waiting for American Home Shield to call me back. I had a service call that they're supposed to be calling me back to either replace or give me a refund of my refrigerator because my ice maker is not working, but I have not heard from anyone yet. And the company has been out four or five times and they told me that they had submitted a repair or replacement card to American Home Shield but American Home Shield has not called me about it. They said they would be able to contact me within 24 to 48 hours but it's been almost a week now. I have not heard of anything and I'm still without an ice maker. I’ve contacted them over the phone and online, yet no one said anything to me about what's the next step. “Are they going to replace my refrigerator? Are they going to give me a refund for my refrigerator or what?” That's where I'm at right now. This is the first time that I've ever experienced something negative with them.

I recently had a claim for a seal on a washing machine. And while American Home Shield's online system was great, the technician who came out was awful. He basically accused us of trying to commit insurance fraud on a home appliance. He said that we had ripped off the seal and that was why it was broken. And then, American Home Shield denied the claim. I called back to get a different person, but basically, they just stood with the contractor. So I told them that we couldn't go another four or five days without having a washer functioning because once they'd come out, they were still not going to repair it if they didn't have the part. I decided to call somebody else. So I called my own contractor and had him come out. He thought the claim was a rip off and felt that this was normal wear and tear. It was absurd. An additional $250 after, I had the washing machine fixed within 24 hours.

I have been with American Home Shield for almost 10 years. And recently, I submitted a claim over the phone for the microwave that wouldn’t heat food, and I spoke with a nice guy. Within 24 hours, a contractor called and said that he was 20 minutes away from the house. And luckily, I told the AHS rep exactly what was going on with the microwave before the contractor came out so they had the part on their truck. Since the repair, the microwave has been working perfectly.

My toilet was loose. The flange was broken and old and so AHS replaced that with the new toilet that I had gotten on. It was easy submitting a claim to AHS. I called them and they were nice. The contractor who came was nice as well. After the repair, the toilet has been perfect.

AHS repaired something in my house and it has been fine. They came over and fixed the problem. It's all done now.

I've had a warranty with AHS for 20 years but no more. They've never been great; always slow and getting slower (2-3 days average now for service) but this time it was horrible. Their phone reps are useless and provide no "service" whatsoever. My water heater broke on Friday. Their vendors are 24/7 but no one can come Friday or Saturday and Monday is Xmas. Tuesday the plumber arrives and we need to replace the hot water heater which was done by AHS 7 years ago with what turns out to be a cheap rock bottom POS. But even with an AHS warranty I will have to pay almost half the cost. When asked why I had to cover so much out of pocket the phone rep, Sam, just kept reading the same script.

Our ice maker wasn't working at all. Submitting a claim with American Home Shield online was easy. It was attended to late in the day and now we’re just waiting to see if it works. It made a little bit of ice last night, though. We've had a claim before this and the contractor for that was great as well. I had a very positive experience with this company, overall.

Our latest claim with AHS was for a sink. When you turn the hot water on, it just trickles out. Their website is pretty user-friendly. Most of the contractors they send out do their job and then they're out. They also seemed pretty knowledgeable about what they're repairing. Most of them are courteous and friendly. All of the things they have repaired are working and I haven’t had to call back for anything twice yet. AHS gives me peace of mind if ever something goes wrong and I recommend them.

We have American Home Shield for a few years now and we recommend it all the time. I consider American Home Shield for our appliances just like one needs insurance coverage for the automobile. I submitted a claim for my washing machine online and although I didn't have access to do it at work, it was easy to do. I had tried to do it over the phone but I waited for a long time. Then the contractor called me before coming. That way, I didn't have to leave work early which worked out really good. He was very courteous but he did not install the washing machine because he could not do the water hoses off so my husband did the installation.

I like calling American Home Shield to make sure I’m not charged a fee. Because I had an experience one time when I did it online and I was trying to get my microwave fixed. And I was charged, even though the guy who came out said they don't cover it because it wasn’t a microwave over the range. Luckily, I called back, and they only charged me half of it and they absorbed the other half. So, that’s why now, I just call so I can avoid any confusion.

I made a claim to American Home Shield for a dishwasher repair. We had water running to the basement. The issue was a result of a previous vendor that they sent out to clear vent blockage that we had. I spoke with two individuals, and the first one didn’t have a clue what was going on, wasn't paying attention, wasn't listening and promised that she would have a supervisor call me. Nine days later, I didn't hear from them and when I called back, they said no request had ever been placed. I was on hold for 30 minutes to get a hold of someone and it was 55 minutes today. Also, their automated system when submitting a claim is very quick but they automatically charge $75. There are no options to speak to a human being. We just say a repair is needed and someone is dispatched quickly.

I had an issue with my gas water heater a couple of weeks ago. I couldn’t use the dishwasher and I couldn’t take a hot shower. Someone called me from some company and they came out. I had this same problem for three years and he finally fixed it this time and I'm glad. I told him I had Googled it and was given me two answers so I questioned him about it. The water heater is working great as of now. The last two years, AHS sent someone out and didn’t fix it. AHS a reliable company and they will send someone out but they don’t always correct the issue. I had problems with different companies that they sent out. That aside, I've had AHS for six years and I'd recommend them.

My most recent claim with American Home Shield was for my garbage disposal. The contractor called relatively quickly to schedule the appointment. Then the plumber came and showed up early. He fixed everything and provided a brand-new unit. In addition, he re-did some of my plumbing underneath because there was an excessive number of pipes, so he cut things down to get me more storage space. I love the place. He also cleaned up really well and he was in and out within an hour. He did a phenomenal job and the garbage disposal is better now.

I've only had one claim in the year I've been with American Home Shield and they were very responsive to the need for repairs. The garage door wasn't working and I submitted the claim online. They had somebody out within a few hours so they're very efficient about that as well. The contractor was very nice and he made the garage door work again. The service was great and I'm happy.

American Home Shield was passed on us when I bought our first house. That’s how I became aware of it and as that house aged, I purchased it again when it turned into a rental property and I’ve used it ever since for almost 10 years. I have a couple rental properties and I recently let go of my subscription ownership for those properties because there were some challenges in getting good vendors and getting there on time. The turnaround time wasn’t working out well on the other locations so I let that expire but I will keep AHS in my personal house. However, it hadn’t gone well in the last two to three months. One time, the work on the property in Houston was not properly done and I had them come back out and redo it. They did not get it done in a timely fashion and were not able to accurately describe what the problem was what was needed.

My garbage disposal had an issue and the contractor that AHS sent was here within a day, evaluated the garbage disposal, replaced it, and left. It was very nice. Since then, the performance of the unit has been perfection. Also, their representatives were super efficient. I would recommend American Home Shield.

I called American Home Shield and said that I had no heat and the furnace wouldn’t work. It wouldn’t stay lit. If I lit it, it would go right back out. It was really cold at that time and there weren’t a lot of available heating and cooling companies. Everybody was telling American Home Shield that they couldn’t come up until Monday or Tuesday and it was crazy. But American Home Shield said that they would expedite my claim and I was happy that they did that once it passed the 48 hours. They told me to call whoever I want to and they’d pay for the service.

I have carried the American Home Shield policy since I bought this house two years ago and I’m selling it now. The buyer wanted me to have the HVAC systems cleaned, serviced and checked. So I called American Home Shield since they’re my people and, in summary, the lady that finally helped me straighten it all out was awesome but I will never pay for another American Home Shield policy ever. One of the things about American Home Shield that I do not like is that I had to go through an automated system, which forced me into a choice system that erroneously recorded my claim as air conditioning.

We have two toilets, one in the main bathroom and the other in the guest bathroom, and there was water leaking someplace. Even though the water valve had been shut off, we were still getting water that was running and I couldn't detect it just by looking at it. I could hear the water in the pipes though. When the plumber sent out by American Home Shield came out, he was able the see this trouble right away. The flapper was so old, it had warped and was no longer sealing properly. So every so often, it would release a tankful of water. He got it done in 15 minutes.

We've exercised the American Home Shield warranty a couple of times and it has gone well. We had various plumbing issues. I did the claim online and their website seemed user-friendly. They scheduled the appointment and the tech who came out was very professional. The tech also gave some good tips and did a nice job. Since the repair, the performance has been good and everything is working well at this point.

Recently, there was a problem with our guest shower where the water didn’t turn on. I tried to fill out a form on the AHS site but that didn't really capture how the water wouldn't turn on by the categories. I then called and waited for an hour and a half until I finally got through. I described the problem and they put a ticket in for me. It took about three days that they were able to send a technician out. It was around Thanksgiving. The technician figured out what the problem was which was a broken valve stem plastic piece. I was able to order through Kohler then I replaced the valve myself because it was pretty easy. But it took two weeks for the manufacturer to send me the piece.

We kept the AHS warranty that was with the house we bought two years ago. Once, my daughter discovered that the oven won't turn and was making popping and fizzing noises. We got a hold of AHS and they sent a guy out. He told us that it was the control panel and he ordered it. Two weeks later, the part came in and he came back and put it in within 15 minutes. It worked fine since then and we were very happy. However, since we're remodelling and they only cover the furnace and AC, we'll eventually drop them.

We've been with American Home Shield for about 12 years now but I can't say that I'm real pleased with it. Sometimes it seems like a good idea, other times, it doesn’t. Submitting a claim with them can be a lot better. It takes a long time to get the service going to get somebody out here. We've been waiting a couple of weeks right now for our washer to get fixed. We have company and we can't wash clothes.

The water heater stopped working. My son was staying here overnight and discovered it in the morning when they didn’t have any hot water and there was water everywhere. Judging from the mold and the rot of the floor of the closet where the water heater was, it must have been dripping for a while. We took pictures of everything, not only for American Home Shield but for the other insurance company because we figured that the insurance adjuster who came out said that it looked as though the water was leaking over a long period of time. The water heater had gone under the tile and made the tile on the floor rise up and it rotted out some stuff behind the washer and dryer too.

The washing machine was not functioning and I submitted a claim to AHS over the phone, which went well. The techs were excellent and AHS is a good company.

My most recent claim with American Home Shield was for my furnace. I submitted the claim over the phone and the contractor fixed it right away. However, I'm not too happy about American Home Shield because, for the last five years, I've been trying to get them change a whole bunch of parts. That furnace has been there for 25 years and it was supposed to be changed six years ago, but they never did. The contractors must have come out about six times but they did not take care of it, and neither did American Home Shield. I have told the technician to make sure the water is drained when he leaves, but that was never drained. My furnace is still leaking and my floor in the basement has been ruined because of that. It’s all rusty because the furnace itself is holding so much water in there. I'm going to take pictures and send them to American Home Shield because they’re not doing anything about it.

We had a bad motor in the ice maker and American Home Shield sent someone out to replace it. The contractor found out that the motor was stuck to the shaft so they couldn't remove it. And right now, it has been about five months. It was a lot of back and forth and I had to initiate any kind of action because otherwise, things will just get sat. Now we're waiting to hear of a disposition because they may have to replace the entire door of the refrigerator to fix the problem, which is just a bad motor. I've been pretty disappointed in the way they are handling this. I was ready to dump the service and just ease the cost of the refrigerator myself. But I finally talked to a supervisor today who is supposed to be looking into it. If he does a good job, then I'll keep the service. Otherwise, I'm on the verge of canceling American Home Shield completely.

Having American Home Shield for our home warranty, on 2 occasion we contacted them but contractors were dispatched from 50 miles away rather than having one closer to our home who put us in a very difficult situations. The contractors were billing us more than $700 for out of pocket cost to replace a leaking water heater which was supposed to be taken care of weeks ago. We contacted Home Shield by phone 4 times but after holding the line for hours we got no one to talk to us. There are no live person to talk if you have any question. On other occasions contractors was dispatched after few days but could not find drainage outside the building then we had to get some other contractors who find drainage which we paid the expenses out of our pocket. We decided to cancel our contract. Very poor service.

The problem started with my heat not working properly the week before Thanksgiving. When I called American Home Shield to set up an appointment, it started working again. It was on and off. So I waited another week and I called back because it still did the same thing. And then, I had one of the people to come out and try to service it. They told me last time that the service provider cannot fit and that the chimney was blocked, which I didn’t think it was. But they said I needed to go and get the chimney unblocked so I had the service people come for the chimney, and paid that out of pocket for $1,800. They said, “Well, it’s not that blocked but you can go ahead and get the chimney walls and inner lining.” But then after that, I had them to come back because the heat was still not working properly.

There was a leak in the toilet area and water was spilling out on the floor so I called American Home Shield to submit a claim. The two gentleman that came to work on it were very polite and professional, and at the end, they explained what they had done. Even though I may not understand or know, that was really nice that they were considerate enough to tell me what was wrong and what they did. Submitting a claim to American Home Shield isn’t difficult at all but I have trouble getting a hold of people and the recording is always asking me to go to the internet. I would rather talk to a person, but that's probably an older person's problem.

I had trouble with the toilet running. I went to American Home Shield to submit a claim and the contractors had to come out a number of times for the toilet off and on for a while. Part of it was to get the correct part. They recommended to get it completely replaced but that was not covered and I told them I couldn't do it. Also, it was hard because they only offered times during business hours, Monday to Friday so, I'd have to take off work. On the other hand, they were professional and on time, and it's working okay now.

My refrigerator went out and I lost a bunch of meat in my freezer. I submitted the claim to AHS online and it went very well. Working with the contractor, On Point Service, went very well. They came the first couple of times to check the refrigerator out. The young man was very nice and felt like he knew what he was doing. We are very appreciative of what he did. I recommended AHS to my aunt.

I called American Home Shield to get somebody out for my stove but I didn't appreciate the people they sent. The contractor tried to fix it and he didn't know what he was doing. We called AHS to tell them that and asked them to get him out. They sent somebody else who ordered new parts and it took a month to get those. The tech even admitted he didn't know what he was doing to put them together so I don't know where they are getting those contractors. The stove works now. But AHS is not the best in the world. They need some help.

I'm happy with my membership with American Home Shield. We had a ceiling fan where the light was blinking unsteadily and it never stayed on. I submitted my claim to American Home Shield online. The repair person came in and immediately saw what the problem was. He opened up the fan and there was a little box that housed the energy consumption. He pulled that out and we hadn't had a problem since. It was an easy fix. He did the job very promptly. My daughter can now use her ceiling fan.

I had a leaky faucet that’s been going on for a few weeks. I tried submitting a claim with American Home Shield by calling in and it was very frustrating not being able to get a representative. I tried two different times for over 30 minutes, but I could not get anybody to pick up the phone so I submitted my claim online. But I’d want to get somebody to talk to instead of having to deal with a computer. Other than that, the contractors who came out were good and they did what they were supposed to do.

The plumbing lines were clogged and I submitted a claim to American Home Shield over the phone, which is my preference. The reps were professional and they advised that they would call me in 24 hours or so. I noticed, however, that when I started, the lines were more open to file or place a claim quicker, but I understand the volume of work. The contractors would just go by the book. They solved whatever you put a claim on and they did their due diligence. I had a couple of issues in one of the rentals a couple of years ago when the air conditioning died. It was the cold season, around November or December. First, they came on a Saturday and I appreciated that, and they fixed the problem. A week later, it broke again and I called American Home Shield. The contractor came back but the job couldn’t be followed up under the same claim, and I was informed that there was water damage.

I called American Home Shield for my washer and they sent out Valleywide. Unfortunately, Valleywide couldn't repair it. The tech said that it's rusty and that I need a new one. He also said that AHS would call me the next day. However, when I called Valleywide, they said that it would take a couple of days for American Home Shield to call. I've tried calling AHS and have been waiting on the phone for an hour. There's still no answer.

I submitted a claim to American Home Shield online for the shower knob in my bathroom that came off and they responded quickly. The rep came out, put it back on, and fixed it. He was great. Everything was fine with American Home Shield and I recommend them.

The rubber lining in our pipes were starting to come out of the faucets. Submitting the claim with American Home Shield was a little difficult. I had to go through so many automated systems versus talking directly to someone which would be a lot easier. And then, I also spoke with a representative to confirm that everything went through correctly. I was able to get confirmation numbers and was able to pinpoint exactly who was coming and what time.

My hot water tank was leaking. It didn't have a pan on it and the leak was going towards my bedroom, and I couldn't let my stuff get damaged. American Home Shield representatives always acted like they were willing to work with me. They were going to send a company and they said I'll hear from the contractor soon. Normally, the contractor always called me right back within the next two hours.

Someone noticed that some pipe in the heating system was not installed properly. I called AHS and their reps always respond on time. The contractor they sent for our airconditioner claim came on time and did a good job. They installed the replacement and it came with the warranty but they didn’t honor any warranty. I paid a big money, at least $2,500 for the replacement of the whole air conditioning system. The explanation was not satisfactory and I don’t understand it. He installed the system someday in the middle of August, while the replacement happened someday early December.

American Home Shield has always been wonderful. Majority of the time, I've submitted my claims over the phone and it was quicker but when it was a long wait, I went online. One of my family members also signed up with them and when the water on her appliance would not go out, she called them. She said that they didn't service the appliance so she had a bad experience.

My washing machine's broken. I tried to file a claim online for my washing machine but it didn't let me because of my computer. So, I had to call them and managed to get a response. The tech had to order parts and they were coming back the next day to finish the job. However, I had one frustration. My coverage was ending on December 16th. So, I called on the 12th to make my yearly payment in full so I didn't have to pay the surcharge each month but I was on hold for about 35 minutes to do that. That was frustrating and that was not the first time.

We had our hot water heater rusted out and leaked all over our basement floor. It was the day our sump pump decided that it wasn’t going to work. American Home Shield came. I paid the $125 service fee. That didn’t all go really well either because I paid the man because that’s what the lady told me to do. That was kind of a mess, and we got that straightened out. Also, our bathtub was leaking around where the drains were out. I called American Home Shield and asked if we could have the same company who came and did our hot water heater and they said yes.

I've been with American Home Shield for 20 years and we had their policy ever since we bought our house. Whenever I've called or made an appointment, they've always sent someone out here. Recently I had problems with my oven and microwave. The temperature was off on the microwave and it wasn't heating the way it should have been. I went online and submitted a claim. They assigned me an appliance dealer and then he called and made the appointment. A guy came out and checked the temperature and said it was okay. In the inside of the oven, the stuff they have around the door that seals the door had come off. The guy put it back on for me and that was it. Everything was okay.

Everything's beautiful with American Home Shield. They do what they say and they're on point. You can submit claims online but I find it easier to call them real quick while I'm in traffic when I'm driving home from work and set something up. Even if you call them, and it's too busy and the wait is 10 minutes, they tell you to press a button and they would call you right back. The dryer wasn't getting hot but the contractor fixed it the same day he came out. He showed me the piece and then replaced it. Prior to that, he also called when he was on his way and he kept me abreast. He called even if he was in traffic and he was still on time so I told him not to worry about it. If you own a house, you should have a home warranty and I have recommended American Home Shield.

We still use American Home Shield, and we will continue to. Our biggest negative comment is the unacceptable wait time to get through to someone if you call. We ended up looking up the CEO’s number on LinkedIn. It's horrible and American Home Shield will lose a ton of customers if it continues. Oftentimes, you just need to talk to someone live. The online process does not facilitate your needs. It's beyond us why they don’t have everybody else’s service where they'd ask for the customer's number and they'd be the one to call the customer back, or have a chat service.

My faucet was previously repaired and the technician was good about looking at it. He said it was best to replace them so I had it replaced. He did a good job, and after he has finished, he picked up and cleaned. Since the repair, the faucets have been good. It was a good experience with American Home Shield, however, the only issue when I filed a claim to them was the long hold time on the phone when I call. So, I got frustrated and went to the website. I emailed them about the claim and it was much faster that way. But I've actually recommended them to a coworker and my brother, who also became a member also with American Home Shield.

I haven’t had the greatest experience with every contractor I used. This last one has been a terrible experience. It seems like they don’t care that much. Our fridge cools sometimes then it doesn’t cool other times and we've been trying to get it fixed or replaced for two months now. A guy from Antech Appliance came out and recommended for the fridge to get replaced. He said he would put that in the notes in the system so that American Home Shield would be in contact with us.

It was our very first experience. Our AC stops working when the outside temperature goes down (about 32-40 F). The auxiliary heating is turned on in this case but the AC air is cold. We ordered the service, they sent Blue Sky Heating and Air LLC. They measured the temperature, touch some pipe on outside unit, shrugged and said that there were no problem. We still have the problem. We paid for that visit $75 and also pay every month. I don't understand why we need such company which works with people who cannot do anything.

We called American Home Shield because we thought possibly we're having maybe electrical wire problems, particular with the ceiling fans. They might have not been installed quite correctly. One of the lightbulbs would start dimming and go in and out. Then finally it would blink out. The technician they sent out also came out before and we really were pleased with him. He explained to us what the problem was with the lights. The main thing was he said it wasn't dangerous so that part was good.

I’ve had a couple of claims with AHS. There was a leak in my ceiling from my shower upstairs. The repair guys came very quickly in a day or so and fixed it. On the other hand, we had been dealing with the microwave for over a year now. It was off and on for a month and it took forever for them to get the parts, replace it and fix it. It broke again and then they fixed it four or five times. AHS said that they couldn't replace it until the repair guys tell them it couldn't be fixed. Then, the microwave people said they couldn't replace it and to tell AHS it needed to be replaced. There were mixed signals and nobody knew what they were doing. They then realized they couldn't fix it and got me a new one. It should’ve been replaced sooner than it was. Now, I have a new microwave.

My first day with American Home Shield goes back to 1998. It was a house in Topeka when we lived there. Recently, the range and the burners had stopped working. I submitted the claim over the phone and it took about ten minutes before I got someone. Then the contractor called within 24 hours from the time we called in. They gave us a date and we chose one. I would have liked an earlier date but we had to wait about a week. Fortunately, we have a microwave and the oven was still functioning so we were not totally out. After the repair, it's all working fine now.

I filed a claim with American Home Shield for my garbage disposal about six months ago. Submitting a claim is very easy and I do it over the phone, and I typically get through to somebody within a couple of seconds. My interaction with the rep is very basic like, "This is broken. Can you set up an appointment?” and whenever I call, it's usually finished within 20 seconds. It takes about two days to get a contractor, and the ones that had been sent were very professional. I've had them all multiple times and they've all been very good. The performance of my garbage disposal has been fine, and I like their service.

Our recent experience with American Home Shield was perfect. I had the guy come out for the washing machine and he was able to troubleshoot it. He knew exactly where the problem was and ordered the part and had it back up and going. He was very pleasant and professional, and he explained who he was and what he was going to do. And he didn’t walk around the house. He just asked where he needed to go and I pointed him to it and that’s what he did. Everything is working great since the repair.

The shower handle with which you regulate the hot and cold water broke down and the washer inside needed changing. My husband set up the claim with American Home Shield online first and then we followed up with a phone call. The response was delayed for days as the urgency wasn't known on their website when my husband filled out the form. So, they scheduled for someone to come out in 48 hours. We were losing a lot of water, so we had to call and we requested somebody to come in within 24 hours.

We recently had a plumbing issue when our waterline broke in our ceiling. I filed a claim online with American Home Shield and it was easy. The technician that came out was good and was trained in doing it, although that hasn't been our experience with all of them. The others hardly know what they're doing and the issues are never repaired. It's like a month down the road before we get anything repaired. I followed up with American Home Shield once and it was a waste of time. They send us the same contractors but you get different guys that come out, and some are okay while some are not.

In one of my bedrooms, the sockets weren’t working and I couldn’t use them. The guy sent by American Home Shield came and it was just a flip of the switch that we didn’t know about. But he also fixed one of my vents in the bathroom in the master bedroom. It wasn’t working because the motor went off so he put a new fan there. He was a really nice gentleman and very professional. I submitted the claim online but the first time when I had my central air conditioner serviced over the summer, I called them. I liked submitting the claim online. It was simpler. Once I got on it, responses started to call in. The only thing I didn’t like was the motor and the fan they put in the bathroom. It was really loud. I left it alone because it’s the guest bedroom and I didn’t know if I had a choice.

I’ve kept my home warranty since the day I bought my house because it’s worth it and I have always told all my friends that they're great. But the one thing I’m not happy about was when I had to have somebody else for the thermal coupling. A guy came out this year for the exact same thing and he said that there was no reason why that should be bad again. I didn’t have my furnace on all-year round and got charged another $100.

The electrical outlets on one side of our kitchen were out and I tried to reset the local trip of the circuit breaker a couple of times, but it wouldn’t. And when the electrician from American Home Shield showed up, it would suddenly reset. He went through the breaker and checked everything to make sure it was all good, and he was great. We also talked about the different appliances that we had and what might have tripped it, and how I could better balance the load on the outlets among the things we have. It was helpful and would save future trips since I have a better sense of how to do it now. Also, I typically submit my claim online. I just pop on and click, pay the $75 and I’m done. Everything is good with Home Shield.

I am a realtor and I have used American Home Shield for my clients over and over again for 35 years. The most recent claim that I submitted was for a refrigerator which was getting water on the shelf. The first time the repairman came out, he wasn't able to fix the unit. Then, he found what the problem was and made a last minute fix. He was very diligent. He called on time and when he got the part, he came back. I was very pleased. However, the big problem about them is that whenever I try to call them, I wait. I waited 45 minutes several times. I've never done that with any other plan and they didn't use to be like that. It's making me rethink whether or not I'll use them again because it reflects poorly on me as a realtor. But when I get somebody on the phone, they have been very helpful.

I compared consumer reports on warranty companies and I signed up with American Home Shield. There's nothing hard about submitting a claim. You can call a number or you can do it online. Usually, the company that's going to do the work will contact you within 24 hours from when you made the claim to set up an appointment. However, the appointment can be a week from when the appointment was made. We have filed a claim before Thanksgiving and the tech came out a week after and they decided to replace it as opposed to repair it. So far, everybody has been really good. Everybody I met had all been very professional. However, sometimes the techs come but they don't have the part and yet AHS pay you the order. The contractor will callback to schedule another time to come.

I had an issue with the master bedroom shower, so I went online and submitted a claim with AHS, and they went back to me saying that they will send somebody to do the work. A company called AMTM came, and the contractor said that he didn't carry the part on his truck. So, they'd get the part and then come back to fix it, but they never did. I called them, and they never returned my calls. So, I complained to American Home Shield, and they said that they’d send somebody else. They sent another company, and the guy was very personable. He said that there was a problem, went to his truck, got the part, and put it in. He said that it was a new valve, and he changed it right there. It took him 10 minutes and he was done.

Our refrigerator wasn't cooling so I went to American Home Shield’s website and submitted a claim and it was very easy. The contractors came out about three times. They initially replaced the compressor and the gentleman was very professional. We called them back because the fridge had stopped cooling again and he said he was aware that sometimes the filters get clogged, so he repaired it. When it stopped cooling the third time and we called them back, American Home Shield wanted the consultant to go out and check. The gentleman who came to repair it was from a different agency and he was apparently more adept with a built-in fridge. On the third time, he said that these fridges need a lot of normal repairs that people don't understand and that they have to replace a particular cooling panel at the back and the sides of it.

We renewed with American Home Shield because it is handy. If we have something that goes wrong with the house, we could get it fixed and save a little money on it. They’re also usually really prompt in trying to help us. We would call them up and they would usually get a hold of us within a short time. They would set up an appointment for somebody to come look at our problem. All of it is simple to do. When our garage door opener wouldn’t open and shut, we had Overhead Doors come over and look at it. They're a really reputable company. The garage door seems to be a little bit lighter duty now than the one that we have in there because we have a double garage door and it’s a lot of weight. It’s strange a little bit to open and shut it but it seems to be working so far.

The customer service at American Home Shield was absolutely phenomenal. They were very courteous and friendly, and they were very willing to take care of the situation. If it was a serious issue, they always expedited the situation. The only thing I didn't like was the phone-in experience. I always call in because I like to speak with a person and it would take anywhere from 45 minutes to an hour and a half to get to one of their reps. Other than that, the experience was wonderful. Also, Mike the contractor was a wonderful individual. He was very professional, kind and he was willing to listen. I can't give him enough credit because he happily came back out because of the faulty parts. Usually, you have to wait a couple of days before you get someone to come out or to be able to make an appointment. But not with this particular company because they were very prompt. I would recommend American Home Shield.

I always have a good service with American Home Shield. But, the people that they have are sometimes a little bit late in getting back to us. I had two recent claims. One was the refrigerator and then the washer. It's always the same contractor. But, they have different people coming in. I called about my refrigerator and it was right before Thanksgiving. The first time I called, the contractor's receptionist was very quirky. I was telling her what my situation was and she said, “Well there's nothing I can do. We have to wait until American Home Shield contacts us before we could do anything". I said, “Well, can you give me an estimate how long I will wait or what?” "Nope," she said and just hung up.

AHS has not yet completed the repair on my washer and instead, they made it worse than what it was. It wasn’t throwing all the water out, it was shredding and leaving fibers in my clothes and the transmission was leaking oil. The technician said he replaced that but it must have been broken because now it leaves more water in my clothes. I have to spin them twice. The washer is super loud too like it's going to walk out of the house. I still haven't had the last part brought in and put on.

My kitchen faucet's hot water wouldn’t turn off. It was stripped and we had to use pliers to turn it off and on, plus there was a hole in my garbage disposal so American Home Shield also replaced that once they got here. Submitting the claim was a piece of cake. Doing it online is easier than via phone, but I get the same, quick results with both. The contractors they sent were polite and informative. They also explained what they were doing and cleaned up their mess. They were in and out.

I've had American Home Shield for a couple of years now and for the most part, everything goes well. Their representatives are polite and informative, and the contractors they send out are very nice as well. I have a microwave issue that I would like them to repair though, but they want me to take it down and that's my only concern. They're the ones that put it up, so it didn't make sense to me. Right now, my microwave is still not repaired until I find somebody to take it down. Recently, I had a hot spot that needed to be repaired. I submitted a claim online but they didn't have it listed for some reason. The plumbing company that called me said they may not be processing that anymore. But when I called, AHS told me they certainly were. They submitted the information to the plumbing company who then came out, assessed it and then ordered the parts. Since the repair, everything works great. I've had a good experience overall.

When I submit a claim with American Home Shield I go online, select the options as far as what pertains to my problem and select the date. There had been a couple of times where I had to call in and their reps have been awesome. They have been really friendly and they would tell me that they would have someone who would contact me. I would also usually be contacted in less than 24 hours, via e-mail or phone call. Also when I call to schedule a service, I don't have to wait long. However when I call for billing questions I wait longer.

If you have an account & call for service it is always 30 minutes - over an hour wait, after which you might get disconnected & start all over. Repair person doesn't show - same thing. Was not always like this but has been for almost a year. If you call & want to buy a plan - no wait.

Every phone call took 1 hour... hate to dial this number. What kind of company is this saying you are most value customer and same time hold for 1 hour? This company is mocking you. Pool coverage for filter and plumbing... and they denied for flat. If you get denied which coverages item. What company is it. I call scam... Other website has so much bad reviews against this company. Why this website has 4 stars? Is this company hired full time for just uploading the good reviews? That is what I am thinking of.

We've always had good responses and really good service from American Home Shield and they always take care of us. Recently, our kitchen had a leak. My husband submitted the claim and the contractors that were sent out were fine. They were also professional, courteous, and on time. Everything has been great.

Anytime I have a problem, I just call American Home Shield and they send somebody to fix the stuff. They got 24 hours and if my air conditioner quit working at two o’clock in the morning, I call them and they already got it set up for the company to call me the next day and set an appointment. The company American Home Shield sent me respected my family and my house. I gave them the permission to work in my house and they ask me when they have to go inside or outside. I have almost 10 years since I bought my house and I renew my contract every single year. The price, service and customer service are good. I work with a lot of guys and they always have a problem with their heater, air conditioner and washing machine. They signed up with American Home Shield and they love it.

We were overwhelmed when we went down in the utility room and saw all the water that was in there from the water tank. The water tank was leaking from my knee to the bottom and on the side. My husband had called American Home Shield and told them about it. They got right on it. They’ve been pretty accurate since we’ve been dealing with them. However, I was not happy about the contractor who came out to our house. My husband went to a doctor's appointment and I hadn’t gotten home from work. My daughter was here and he got really nasty with her. He got really smart-mouthed and arrogant with her, and he appeared to her to have been racist. But he fixed the water tank and it has been good since the repair.

On the 14th of November, I had a faucet that we couldn't turn at all and I also hurt my hand trying to turn it. I called the plumber from American Home Shield and he came out right away, looked at it and said that it was an old fixture but would try to order the cartridge and get back to me. Two weeks later, which was the 4th of December, the plumber's office called and said that he was on his way out to fix it. He called me just before he got here and said he was not able to get the cartridge so he had a new faucet to put in. I have a double sink that’s 18 inches apart and the new faucet will reduce the value of the house so I was not okay with it. I called AHS back and they said I had to speak to someone in authorizations, so I asked them to call me.

My interactions with the American Home Shield reps and the contractor were great. My garage door has been giving us a problem for several weeks or months and it got worse and the contractor was prompt and he got the door fixed. It was just a couple of days to order the part. Any time I've ever had to call in American Home Shield has always been easy to work with, and they've always helped us and got things taken care of and they have been good to us. I would tell my friends that they definitely need American Home Shield because you never know if something's going to break and it really pays off to have it.

I've had American Home Shield for over 10 years and have had very good experiences with them. I normally call them when I submit a claim and there is a little wait sometimes, but there isn’t if I do it on the internet. They are very helpful and pleasant, they cover stuff that isn’t covered, and they get it paid and taken care of within a day or two. They also have good contractors working for them who come when they're supposed to, fix, and clean everything up. I pay the $75 service call which is cheaper than to have someone come out, and I don't have to worry about anything. So, I've been very happy and pleased with American Home Shield. They're super nice and the way to go. I recommend them all the time.

I had a heating problem last April. Schneider Heating & Cooling came out and cleaned the unit up then it was shut off for the season. But when I started it back up this season, it worked then it started stuttering and doing the same thing as last time. The maintenance gentleman ended up having to come out again. He was very responsive and he walked me through what he was doing. He tried to bleed the system again to see what is going on and so I don't have to put out another fee. Now we actually think that the problem is something a little deeper in the system that is not covered by American Home Shield. Our policy is next to the most expensive one but there are still different little add-ons and the repair is not covered.

I got on the phone to file a claim a while back because my pipes were clogged but what the contractor said was not consistent with American Home Shield. My problem was an emergency but they sent somebody out here just whenever that they could get someone here. I don't know whether or not these vendors were new but it seemed like AHS sends them out here just to fix or correct the problems but it's not going to last long.

The furnace wasn’t heating, so I contacted American Home Shield and they had A-US Air call me to make an appointment. Their repairman came when he was supposed to and he was very courteous. He did something and got the furnace working. We've had AHS for about 19 years and the experience has been good, overall.

My oven wasn’t cleaning and heating properly. I made a claim to AHS over the phone and usually, I have to wait quite a while unless I call early in the morning. The contractor that came out was the best I’ve ever had as far as I’ve lived out of the home that I had for 17 years that I had 2-10 warranty. I’ve only had this one company because my refrigerator and oven had so many issues and it’s been with this company. But they’re very knowledgeable and they send me an email right away that their cleaner is coming and then they called, “We’re like so many minutes out.” Before, I had to barge to get all the way when I was with 2-10 Warranty. The very last thing was the top of the oven was coming loose after they had taken it out and they replaced the parts on it. They fixed everything and although I haven’t baked anything from it, it’s been okay after the repair. I would recommend AHS to a friend and tell to use them rather than any of the others out there.

I had a leak in my water pipe and I filed a claim with American Home Shield online. The techs came out, resolved the issue and it went fine. They arrived on time and were pleasant. They also knew what they were doing, got the job done and I was happy.

The experience I had with AHS was wonderful and they were very professional. The contractor was courteous as they came in and took care of the job professionally. They were very clean and very efficient, too. I was quite happy with their service and timing. After the repair, we had one little glitch. My pool turned green so I went ahead and drained it. They came in and did the installation at the end of the September during the Fall season, so the pool is empty. I would see this summer as I put water in the pool to verify that the equipment is working. Overall, I'm very satisfied with AHS. I would recommend them and the contractor.

When I couldn't flush my toilet, I submitted a claim to American Home Shield and the contractor they sent was on time, fixed the problem and explained what he did before he left. The toilet has been working fine since then. I've had American Home Shield since 2007 but I’m planning on looking into other companies.

I was having some random leaking and I didn't really know where it was coming from. It took me a while and then I finally found that it was coming from the dishwasher. I've always had easy dealings in making my claims with American Home Shield because I've done some online and I've done some over the phone. I would wait around 10 minutes to get to somebody so the wait is not very long. They're very helpful.

Six months ago, American Home Shield sent somebody out to look at our water heater because the pilot light wouldn't stay lit and he said we got a roof issue. He didn't even look at the water heater and he, like us, barely walked in the attic. He said, "Oh, if it's not staying lit, that's not the water heater. You've got a roof issue that's blowing it out. If you can relight it, it's not the water heater." So, we had people out and we spent money on it. And then, lo and behold, there was nothing wrong with the roof. I Googled it and sure enough, the issue was the thermostat.

I was on vacation and when I pulled up in the driveway, water was running out and my water heater has failed. It was a little more damaged than it would have been normally because I was not at home. It was a gas water heater and I wasn’t sure exactly how to turn it off. There was still some water running so I called American Home Shield. I was on a recording and I was given the plumber’s name and number. It was after hours and the guy picked it up and he told me how to turn it off. He just kept in touch. I was surprised to be able to catch him that time of night.

The sump pump failed in our basement. I submitted a claim to American Home Shield and it was easy enough because they have a website. The first contractor that they had did not show up and that was a challenge. It was an unfortunate event because I was in an emergency situation. Instead of hoping someone would call me back, I had to call them back and get the service expedited. It took about a week from the time I filed the claim to the time that someone showed up to our home to repair everything and that was the quickest.

American Home Shield has certainly been valuable to us as far as working with them. I have been doing it online via my phone so it's been working well. Better than calling and waiting. The challenge though is for you to have to wait for the contractor to take their call to schedule a time to come and see you. And then, you have to wait for them to come, and then they have to diagnose it. After that, they have to call American Home Shield and determine if this is something they will reimburse them for, and what they will allow before they order a part.

When I bought my current house, the previous owners signed up for American Home Shield for us for one year. Then, we continued to keep it. Submitting a claim with them was very easy. I usually do it online and their website is pretty easy to navigate. The representatives called me a couple of times to tell me what parts were not included in the insurance, and which I need to pay out of pocket. I have one complaint though which was a couple of years ago when they told me that every part was included in the insurance. Then, they called me a couple of hours later telling me that I need to pay $100. Apart from that, they were very kind, and friendly, and professional. It was also a very positive experience with the contractors that they sent out. I have had quite a few over these last six years so I'm quite happy with all of them. The most recent claim I had was to repair a heater or the furnace. They fixed it and it's working fine.

I’ve had American Home Shield for numerous years and they’re a bunch of nonsense every time there seems to be some type of issue with their vendors or their contractors that they send out. Before when I originally had them it was over $50 deductible but now it's up to $75. And now American Home Shield bills you directly from and pick the vendor. They don’t screen contractors and sometimes the contractor is faulty. They don’t fix the work or make the work expensive and then you fight with them to get them to send someone else.

I've had American Home Shield for 14 years. I usually submit a claim through the telephone. It's usually automatic and I just write down the information that they give me. Normally, it's a delay of several days before they get back at me. But this time, it was very quick. The inside part of my heat pump was making a buzzing noise. The tech was very friendly and thorough but he could not find anything wrong. The time before this was a plumbing issue and everybody was very nice. I had to wait three to four days and I had called the contractor back. We still have a problem with our toilet. Then I also had a microwave problem but that was remedied in about four days too.

It was very easy to submit a claim with American Home Shield. I did it online and their website was okay. We've used AHS a couple of times and I have no any trouble with them. They responded quickly and resolved the problem. The contractor that came out was very professional and did a good job.

My stovetop was making a clicking sound when I turn the gas burners on so I just went online to file a claim with American Home Shield. Their website seems a little off and they might need to make that a little easier to find and also they got my husband's name spelled wrong. It's been a little while since I called because I'll be on hold forever like at least 20 or 30 minutes. But the contractor they sent for my stove was knowledgeable, even though I had him come back out a second time because it started clicking again. But the stove doesn't do it anymore after that visit. Also their contractors have been friendly. They give us a call when they're 15 minutes away and we'll get home. They usually arrange an hour or two-hour range. I've had American Home Shield for a few years and they've been good.

I had a plumbing issue in my bathtub and submitting a claim with American Home Shield went very well. I called them, and every time the reps went ahead and scheduled. The plumbers were great but the AC guy which I informed the other person that called probably a couple of weeks ago was not good. He wanted to use my ladder but I don't have a huge ladder. Then he wanted to know if I had bleach he could use. Then he said he fixed it. I called back through American Home Shield and was routed to him again.

American Home Shield has been wonderful. They came to do everything from fixing my air conditioner to a leaky faucet, to a broken washing machine and a dishwasher. There had been all kinds of little things that they did in the long time I’ve had them. I also had them some years ago with another home I owned and it's not a bad little insurance policy to have with little things that break down in the house. I either make a claim online or over the phone and the reps I talk to are always very pleasant and professional. They really want their customer to be pleased with their service. Their website is also easy to navigate.

We’re currently in progress with American Home Shield for a claim we made for our dishwasher. Submitting the claim online was a very easy process. But when I called them, I was on hold for 45 minutes waiting for a rep. When I finally got through, the rep was extremely nice and very helpful. They had repair people from Active Appliance come out a couple of times but did not resolve the problem.

My dishwasher would not turn on. The reset/start button wouldn’t last when the water comes in and when it did come in, the water won’t do anything. We called American Home Shield and they got out here quick. The gentleman who did the repair on my dishwasher also had done the repair on my washing machine a year ago. The dishwasher broke right before Thanksgiving and the gentleman that fixed it said that he doesn’t know whether they would be able to get my parts in time and fix it before Thanksgiving. But American Home Shield had the parts and got it in two days before Thanksgiving. We can’t say enough good things about American Home Shield. We also had a garage door repaired and a water heater replaced. The people I’ve worked with have been fantastic. American Home Shield has been prompt and very efficient. We told our friends we got good service and to call American Home Shield and setup something.

We’ve been with American Home Shield for over 25 years. It’s easy to submit a claim to them and I usually call up instead of doing it online as I like to talk to a person. Waiting on hold depends on what the claim is; it could be something with heating and it's the winter. But usually, if it's something within the appliance, the wait is not too long. The reps have been very professional and the companies they contracted with are professionals as well. The contractors that have been sent out have all been great. They would get right back to me when they submit their claim and they would come right away. My most recent claim was for my furnace that wasn't coming on, and a heating shield had to be replaced. It was fixed in an hour and I’ve heated the back of my house now. American Home Shield is the best company ever and I don't know how people do without it. All you do is pay for the visit, you don't pay for the part.

My experience with American Home Shield has always been good and I'd recommend it for it takes the worry out. I usually file my claims online and my last service call went great. But once I called it in, there was an unreasonable amount of time before the technician was given the call so it took a while before I received service. Other than that, the technician was extremely professional, kind, and respectful. He was also on time and even communicated well.

My most recent claim with American Home Shield was for a plumbing repair and submitting the claim was challenging. I don’t have any internet access because I have a computer situation and calling in to American Home Shield is now impossible unless you time it correctly. On three separate attempts, it was over an hour and a half wait that you’d be able to call in to them. And my biggest frustration in setting up appointments for them is not dealing with American Home Shield, but with their contractors specifically their plumbing contractors. In the last two years, I've utilized American Home Shield for plumbing and for major appliances like my air conditioning last summer. I work in a second shift which means I'm available in the mornings several days a week, and I've been told repeatedly by a plumbing company that they cannot make arrangements to have a morning appointment with me.

Each time I call American Home Shield to submit a claim, I have gone through an automated system and the hold times have been a little long. Then they would send me an email and tell me which contractor would be coming out, their phone number, and who would be contacting me within 24 hours. The most recent claim I had with them was for my AC. Whenever I turn its heat off and had it on auto, it would continue to run and would blow cold air. AHS sent a guy who told me that the unit was frozen and needed to defrost. He said that he needed to pour more cooler into it, but when he did, that didn't solve the problem.

It's great to have American Home Shield. The seller of the house bought the warranty for us. I did three claims including that for the sink faucet and for a heating issue. But every time I called, I waited for a really long time. That was the worst. Then it would hang up. Sometimes, it was after an hour and it would hang up on me. And then I had to call again because I had some questions. I didn’t understand at all so I wanted to talk to somebody. But I had to put it in online and not ask questions.

My dryer had a shroud that was broken, so American Home Shield sent this excellent guy in and he diagnosed it and in about 15 minutes, ordered the parts and came back a couple days later to put them in. I’ve had a lot of claims and I’ve never had a company call up and say that a guy should be here, get the parts in and be scheduled in time. They just kept me informed of how it’s going to be and there was never a lack of communication. I hate the lack of communication, so it was really refreshing. They were very professional and I love them.

I appreciate the assistance I experienced from American Home Shield. I had an issue with a garbage disposal so I went online and submitted a claim. Their website is very user-friendly. And the information I put in it was to the point and they responded accordingly. They were very helpful. The contractor came on time and resolved the problem.

I had a leaking pipe so I called American Home Shield to submit a claim and they were friendly and helpful. The contractor who came out was nice and very professional. We didn't know that it was clogged up until the contractor got here but he couldn't unclog the drain because he said that he had to go on the roof and American Home Shield didn't cover going inside the emergency, being on top of the roof to unclog the sink. Nonetheless, it is good now and my overall experience has been excellent. I would tell a friend to get American Home Shield.

Home Shield makes things easier. I submitted a claim online for a refrigerator repair, which was easy, and the contractors called right away. They made an appointment the next day and replaced the part. The refrigerator is good and working now.

We've been using American Home Shield for years, and it's a good company. The claims process is easy. You call in or get online and they send you a confirmation email right away, and then they have the person who is going to come out call you within a certain period of time. I really like American Home Shield. And they have done well by us, but also, I've really liked the people that they have sent this most recent couple of times. They came quickly and did a good job. But a few years ago, they sent somebody for my air conditioner. I knew the guy and I liked him but it was 110 here and the process dragged out for six weeks. I was frustrated then but they finally changed the person and I've been very happy since then. I would recommend AHS and I already have, but I hope their fees would quit going up.

I got AHS warranty because they seemed to have a decent reputation. I filed a claim for my pool heater once since it went out. I did it online and it was easy. The contractors they sent out did great. I really enjoyed the lead tech who was doing the job. He was very nice, showed up when he said he was going to, got everything done, and did a nice job. We've had them replace a water heater, pool heater and several others. They've been helpful and so far, we've gotten financial benefits out of them. However, they are very reluctant to stand behind a claim. A couple of times, the tech they've sent out have found horrifying conditions. I had to push AHS and they've followed through and did the work but I once had to file a BBB complaint. But AHS stepped in and covered the costs. It's frustrating at how hard you have to push them sometimes.