American Home Shield Reviews

We couldn’t get the water heater started, so I filed a claim with American Home Shield online. The technicians that they sent were polite and helpful. They just needed to reconnect the heater and its performance has been great since then.

My house is only seven years old and I've had a lot of problems with my appliances this year, and I sure am glad I had American Home Shield’s insurance. Their customer service is fine but it's not super. They should not have their customers on hold for an hour or more. When a gentleman called me to renew my contract in November, I honestly was not going to renew it because I could never get ahold of them. But the supervisor that I had for a microwave issue was fabulous. She solved all my problems and reduced the price that I had to pay. However, they’ve billed me twice erroneously. First was when I already paid and the second time was when I got a $75 gift certificate for my next repair.

No matter how new an appliance may be, there’s still a chance that it may go out, so it's worth the investment to have your appliances covered. When I was having a problem with my thermostat not working properly, I submitted a claim through a phone call with AHS. It was very easy and simple. I explained a little bit what was going on and what appliance I was calling about. Their customer service side was very good and easy to deal with. Their people were prompt, came out, did what they were supposed to do and took care of what needed to be done. They were able to do their process then the contractor called me back within 24 hours and set up an appointment. When he came out, he looked at my thermostat, explained, and did some adjustments on some part of the sealant that makes it come on. And now it seems to be working much better than it was.

I filed a claim over the phone recently for the refrigerator and the washer. The reps were wonderful and they were very nice. The contractor that came was perfect. He was very professional and very kind. American Home Shield is very good overall and they’re very professional.

When the contractor AHS sent came, we talked about the ice machine. They were working on a dryer and an ice maker. The guy was polite. His own deal was he was not qualified to work on the ice machine. There are two different types of ice machines and he didn’t have the qualification to work on this one so they actually sent another guy yesterday to us. They claimed that it was fixed but it is not fixed. It’s not making ice at all and the water constantly runs in there. But the dryer guy was a nice guy and they are from the same company called Paul’s Appliance. We also had a claim for a piece of pool equipment, and the pool company was fine. They came out here and knew exactly what was going on, fixed the problem and it was solved within 24 hours.

We recently had a circuit board problem. My wife submitted a claim online and it was easy but calling AHS was pretty bad. It took 45 minutes to an hour. When I call American Home Shield for a claim, I need to be sitting in front of a TV and put the phone on speaker phone all the time. The contractor that we had the last time seemed to be knowledgeable and knew what he was talking and doing. And on that particular problem, he realized that it wasn’t a circuit board but it was the breaker. I thought that was a pretty good catch because he could’ve easily said it was a circuit board and charged AHS for the circuit board. We didn’t go any further and he diagnosed it correctly but I fixed it.

I had a plumbing leak and I submitted a claim for it with AHS online. Their website was very user-friendly and straightforward. They let me know when it's been called. The contractors they sent were very nice, and since the repair, things have been working fine. AHS is very useful and worth the money. I recommend them all the time and have told my friends that they should have one.

AHS solves the problem. When our stove was acting up, a technician came but he couldn’t fix it. He said the parts were bad and they didn’t make the parts anymore. He turned it over to American Home Shield to let them know. It was three days since they called and AHS sent somebody to replace the part which worked perfectly. The guys were really nice. They had a rope that they put down. They even leveled the stove and put the rack in it. The stove works well now and everything was great.

I submitted a claim with American Home Shield over the phone and the wait time was horrible. Anytime you have to wait on the phone over 15 minutes is long for me, but I went 45 minutes and it was ridiculous. They hang up and then they do an hour, sometimes they hang up and try to do a callback. They need to hire some more people. I got a lady now who's waiting on American Home Shield. She just moved here from out of town and she hadn't gotten service. She's been calling for service but she hadn't gotten it. And she said, she had wait times hours too long.

I went online to file a claim to American Home Shield for my heater. It took them the next day to respond and the contractor came out the following day. He was very knowledgeable and he fixed it. I was pleased because I’ve not really had that much luck with American Home Shield on other claims. I think that they look for a reason not to go ahead and fix it. And if I say I got an issue with the air conditioner but it’s not heating or cooling, they’ll only address one thing on it and then they’ll say no. It was missing a part or it was installed incorrectly or to bring back and fix that which is typically frustrating.

Submitting a claim for a toilet repair with American Home Shield was an awesome experience. I did it online but we had to redo the claim because of the way their system works. I had another toilet from a prior claim and the system automatically thinks it's the same toilet. It had to be cancelled because they were going to not charge me. There was no way on the online system to notify that this was a different claim and they should charge me for it. I found out that I basically should’ve called it in. The actual provider cancelled it for me, then I just called in and got a new one. I get the same contractor every time it's a plumbing issue. They’ve been over a couple times and they’re wonderful. Plus, I’m glad that there was no fee increase with AHS. I am extremely satisfied with them and I have recommended them many times.

We had an oven door that would not open so I tried to contact American Home Shield but I had to wait over an hour to reach them which was ridiculous. I gave up and I tried to do it online but I couldn’t express myself properly. Then, American Home Shield assigned an appliance company which I did not want because I've had them before and they were terrible. I wanted to have another appliance company but again, I had to wait an hour and a half for a call. I've been frustrated and it's not conducive for a good relationship with them.

The motherboard of my refrigerator died and the unit wasn't cold. The contractor AHS sent walked in, introduced himself, showed his business card and did his thing. He turned around, told me what the problem was and said the refrigerator might have had to be replaced but these motherboards started being remade. He had to shut the whole thing down, order a motherboard and he said I should have it within 2 weeks but it only took 10 days. He called, made an appointment, came out and slapped it in. A couple of hours later he was gone and the refrigerator is great. He cleaned up and he was terrific.

This company has the worst service ever. Hours sitting on hold for an emergency call. Never did get anyone. ConsumerAffairs gives them a high rating but it's a lie. Guaranteed you will sit on hold for hours to speak to someone.

I’ve had American Home Shield for many years now, and I’m possibly quitting them. I submitted the claim to American Home Shield's website in mid October 2017. Once we set the date, the contractor arrived on time. He was not able to fix my washer. He had to order some parts. The parts arrived after three weeks. The contractor came back and replaced the parts. However, most of the settings on the control panel are not in sync and others don't work. It was already mid November, I called AHS again to report the status on my washer and, after 2 hours or so of waiting on the phone, they assigned a different contractor.

Our refrigerator went down on 12/22. AHS dispatched a repairman who showed up without the correct tools. He promised to return on 12/26. We didn't hear from the company until 12/28 when they said they couldn't return until 1/3. I spent 56 minutes on hold with AHS until I could speak with someone (they have no way to email them). Another company was dispatched who quickly diagnosed the problem and informed us the cost of a repair was greater than the value of the refrigerator, and they would have to communicate with AHS as to the next action taken. Today, five days later the AHS website instructed me to call the repair company to schedule an appointment. When I did I was told AHS was looking for a part to repair the fridge. I then spent 2 hours and 25 minutes on hold with AHS without being able to speak with anyone. We have been without a refrigerator for 11 days now.

It has been 2 weeks now. The technician came and didn't even bother to open the microwave. Just "listened". For that I paid ALREADY $125. The microwave is not fixed. I tried to call the company probably hundreds of times- never was able to get through. This is my 3rd attempt calling AHS. The previous times I got very generic replies ("Oh! don't worry, it will be fixed! Oh, we are so sorry, we certainly understand").

I have called AHS about 12 times for either a question, or to inquire about getting service. Regardless of the day; regardless of the time; the wait time to talk to a "live" person on the phone is ALWAYS over an hour. ALWAYS. How can this be? On the flipside; here's a funny story. When calling for service today, I entered my number when prompted for a "call back for assistance." I got a call back in less than 5 minutes!!

Worst experience ever! I have been with AHS for a few years, as a new homeowner the idea of having appliances covered by a warranty on an older home sounds amazing. Though when a few years go by and the water heater stops working you think, "Wow, it’s a good time to call that in." The contractor shows up gives it a look and then says it needs to be replaced. A sigh of relief, I am covered since I have a warranty… Oh wait. There are uncovered expenses the contractor tells me, it will be about $500 out of pocket, but he will have to get with AHS to report it first. Sure enough I get a call from authorizations and they break it down. We have authorized the replacement of your water heater though there are some uncovered costs. A disposal fee = $60, a pipe modification = $250, code enforcement items $60 for a drain pan, and $60 for a shutoff valve upgrade, and $100 to pull a permit.

I first called AHS about my 17-1/2 yr. old garage door opener not working. This was after it didn't work and then it did work and then didn't work. They contacted someone to come look at it and when they came told me they were told by AHS to fix it, not replace the old motor. I had to wait a week for a new "CB". This worked for 1 week only (to the day). I had to pull the red rope and disconnect from the motor to close the door manually. I called them again and when he came back and it hooked it back up, it started working again. The guy from the repair company told me that when a motor is dying, it will work and then not work. I know this is true because that is how other dying motors/batteries work. This can go on for some time. This is reason enough to go ahead and replace the motor. YOU CAN'T FIX A DYING MOTOR!!

Service rep came out last Friday and decided he could not repair our refrigerator leak because he needed two repairmen to move the refrigerator away from the wall. He indicated they would return this Tuesday. No one showed up Tuesday AM so I called American Home Shield. I was on hold for just under two HOURS, before I finally hung up. I then tracked down the actual repair company and found they had not rescheduled anyone to come out. Eventually they set up an appointment for this Thursday, a week after I first called American Home Shield. WHAT LOUSY SERVICE ALL THE WAY AROUND.

When AHS finally did get back to me regarding my issue, they quickly resolved the issue much better than I anticipated. They were very apologetic for the delays, very professional, and offered a solution to the problem. Thank you.

We have had 2 visits concerning our Samsung Microwave. They didn't fix it the 1st time & had to come back out a couple of weeks later. It is now doing the same thing but I cannot reach a single person in customer service or corporate American Home Shield. I have been on hold several times for a VERY long time with no response. The first time was over an hour. I have sent 2 emails with no response. The website says 24/7 customer service... And here I still sit. I need my microwave fixed ASAP, as this is what I'm paying you for. We are extremely frustrated. This is NOT good customer service!!!

You can get through to sales, but good luck getting through to customer service or repairs. One hour hold times every time we call, plus read all the small print. They don’t cover half the things you might need!

I have been trying to get ahold of anyone with some questions I had. I waited on the phone for 1 hour and 30 minutes and my wife called for 1 hour and no answer. For a company that we pay for a service it doesn't seem like they want our money. Seriously thinking of switching companies.

I submitted a claim 12/30/17 at 4:00 pm. It was assigned to a plumber at 4:30 pm. I called AHS to check status as I had not been contacted by the plumber as of 6:00 pm. I waited on hold for AHS to answer for 1:30 minutes to check status of claim before hanging up. I called assigned plumber to check with them, to only get an answer machine. They were apparently closed for the weekend and New Year holiday. What value is in this arrangement for me? I have a broken, leaking sink, and pay $1200.00 year (coverage for 2 homes) for a non-responsive service and warranty company?

We've had AHS since we bought our home in 2014. We have had to call several times for things for be repaired. It's always fun to have to pay the deductible even though a part is not covered. Currently I am waiting for a call from a repair company to set up the appointment I was promised was going to be expedited quickly. We (myself, husband, child) have had no heat since midday on New Year's Eve. The temperature outside has been hovering in single digits, windchill in the negatives. I was told that they would expedite my request quickly. It's now 11am 2 days later and I haven't gotten a call. I even called AHS and sat on hold for 58 minutes before I was hung up on (a few minutes ago). This has been an ongoing problem for 2 years. What exactly is considered an emergency? I thought this was pretty close. Happy I pay you guys every month for awesome service.

On Thursday, December 28, 2017, we woke to no heat. Immediately called AHS to report problem, waited over hour before we spoke with someone. Told that a contractor had been assigned the problem & we would be getting a call from that local contractor - he paid the required service fee by credit card that day to AHS. Called back 5 hours later since the contractor had not called yet and was told that the contractor has 24 hours to contact us once case has been assigned but we could call him directly ourselves. We did just that but both the business # & cell phone # pushed us to voicemail with message that mailbox is full & then hung up on us. So on Friday, Dec 29, I tried AHS again but to no avail - my first call on hold for over 1.5 hours and just when it seemed like we were being connected to an operator the line was disconnected.

Haven't had an issue with this company yet. Until recently they sent out a contractor that did not fix issue and I have asked them to come back out, when he did he had the worse attitude. Situation is still unresolved. Tried to call AHS about it to see what can be done. On hold for two hours while at work. Hung up.

I discovered a broken water heater on Friday, 12/29 and submitted a request. Was assigned to a local business, but I did not receive a call despite my request being submitted during business hours on Friday. I called that plumber and they said they were booked for a week and to ask AHS to rebook with another contractor. Contacted AHS to see if I could be given a list of other local partners so I could have someone come out who does service over the weekend-no response from AHS. Contacted via Facebook and told them I needed this escalated and help getting another contractor out as I have water just leaking non stop, and no hot water if I turn off the water line. Was told my case would be escalated and someone would be contacting me. 3 days later I have not been contacted.

We had a microwave that we needed to replace. I called American Home Shield and they sent out a person from GE who looked at it, said it was too old to fix and there were no parts and then, he left. I waited for a few weeks and he never turned in any report to American Home Shield. And so, I told American Home Shield. Two or three weeks later, they said that they were going to get somebody out. They purchased the microwave and had a company that delivered things come out and put it in. It took me almost two months to get that microwave. The other times that I have with American Home Shield were very good. This one with the microwave, on the other hand, was very bad, but it ended up good. It’s a good deal and American Home Shield's a good place.

My garage door pipe needs screws and adjusting and I was very happy because American Home Shield covered its motor. Also, the guy who came was pretty good. The other time that I used AHS was for the air conditioner on my rental home and townhome, and the contractor had to come back about four times to fix it. The last time they came, they just filled the freon. I paid an additional $500 and I wasn't too happy with that one.

I put in a request online since 12/7 and it hasn’t been done yet and American Home Shield already charged me even before the work is completed. The website asks for a card number and I have to put the number in to move on. Then I have to make a choice either I pay now or I pay later. If I say pay later, they're still requesting the credit card. Today, the guy called twice and told me he was on his way. He left his tools someplace, and when I called, I was told that the plumbing place that he’s coming from had to put the appointment off because he was in an accident with a truck. Prior to the accident, the contractors usually come within a day or two. I have another property that I have them as the home warranty and they show up over there. I hope the contractor comes here today and I'm waiting. Now, he’s holding me up and I will have to go to the store. Today, I'm dissatisfied.

The most recent claim we submitted to AHS was for a plumbing issue. The contractors who came had to come back because the faucet didn't stop leaking. They came back out after I've called the very next day, and fixed it up. The contractor AHS sent for plumbing was pretty good. The only problem I've ever had with American Home Shield was when we had an air conditioning problem a couple of years ago. It took two weeks to get our air conditioner fixed in our house in Las Vegas. It was 103 inside, and our little baby daughter was there. It was pretty bad. The electricians had to order parts from American Home Shield and American Home Shield just dragged your feet up in getting parts especially that was a hot summer in July in Las Vegas.

I've been using AHS for about a year and recently, I had a claim about a plumbing issue. The thing that keeps the tank of my toilet close when I flush it wasn’t working properly for a week already. I called AHS and they listened to my complaint. They made sure that it was covered under the warranty then they set us up with a local plumber who came and took care of it. The plumber ended needing to replace the part which he had in stock. Sometimes, I pay upfront but at that time, AHS billed us later and I paid the deductible online.

The induction fan of our heater wasn’t turning the whole system on. I filed a claim with American Home Shield online and the contractor that they sent got it fixed. We’re happy with AHS.

Recently, the dishwasher was not working and the hot water heater went out. Filing claims for them with American Home Shield has been easy. One time I used their website and the other time, I called and their reps were very helpful. The contractors that they have sent were friendly and helpful too. With the water heater, they assessed it, got a price and they had to come back another day to fix it. I’ve been happy with AHS.

I had an experience with a plumbing claim where it just went back and forth between American Home Shield and my homeowner’s insurance in trying to figure out who will pay for what. The American Home Shield people that I talked to tried to help me out the best they can but the issue was with the administrative part. There was a lack of communication, and getting the paperwork processed felt like forever. But their contractors were fine and we haven’t had any issues with American Home Shield in the past. The plumbing issue was just one of those hiccups that stick in your brain, but it doesn’t mean that we’re not going to stay with them. There are other cheaper options but sometimes the grass looks green on the other side of the fence, but it isn’t.

We bought an older home and so we thought that having American Home Shield was a good thing. I used to always call the 800 number and I was on hold for a long time. And it all depends on the weather, like when we had issues with common times where a lot of people had storms and I needed things looked at, it would take 45 minutes. I'm not the one that wanted to use computers but I thought I'd try it, and so I did the last few times and it's a lot quicker.

I'm a realtor, and I sell AHS. I turned in my washer and my dryer and somehow, it showed the cracks that I had turned into. When I called it in, things were all automated, but the lady who helped me went above and beyond. She and the contractors were very good. They only saw one issue, so they ended up having to come back and doing the washer separately. The tech replaced a valve on the washer and fixed that yesterday, so we're good. He checked it as far as he could, but he said that it would have to run an entire load through. He told me to let him know if it wasn't working correctly and he'd come back. We've run one load through and the softener didn't dump during the load. When my daughter opened the drawer, it dumped down, so we're going to try one more load through and see how it does. American Home Shield's contractors usually come out quickly and the same goes with our fix.

I really appreciate that I have the AHS insurance so I can get any problem fixed quickly. It was the second time that we had problems with the garbage disposal so I’m assuming that it is not in good shape. It was clogged as the sink was filled with dirty water that wouldn’t drain. I made a claim to American Home Shield online and a contractor came over very quickly and investigated what was going on. He tried a few things and was able to quickly fix it without getting a new part. The garbage disposal has been working but I cannot guarantee it’s not going to happen again. The experience has been very good as it usually takes several days for a technician to look at it if I didn’t go through AHS. I’m pretty satisfied with them so far.

My dryer wasn't getting hot. I went to AHS' website to submit a claim and it was easy doing it. They sent a technician and he was hands-on in explaining to me what went wrong, what parts he was going to order and what the next step was. I had to have them come back out and it was just as good. On the other hand, they sent me an email about an item that I had submitted for repair, that it was going to be replaced but it was confusing on how they wanted me to respond. They were asking for a lot of information and a lot of stuff was redundant. Even though they sent the email, I'm still going to have to call them and have someone to walk me through it. Other than that, their service was wonderful and my dryer now is working great.

I've had AHS since I bought my house in 2012. There were horrible things that happened in the house and they've always been great. Everyone was very professional and they have always taken care of the problem. I recently had an issue with the AC unit and their people came out and fixed it. Now the AC is working great and it’s very cold.

I submitted a claim for our toilet to AHS and the contractor was on time. He was also very nice, very professional and fixed it in no time. They had to get a part so they had to come back and since the repair the toilet has been working great.

Our AC wasn’t working the way it was supposed to and it started leaking. I submitted a claim with American Home Shield and it was very easy. I called them, explained what was going on, and they sent a gentleman named Alex, from ANR Air-conditioning. He explained everything he was doing and he figured out that the problem was with the heating unit. The whole process took about a month because he had to get an approval. And he had to order some parts because I have an older furnace. Three weeks after he put it back in, we got a little bit of a cold at the house so I called AHS back and they sent Alex right back out and he fixed it. He knew what was going on and he was fantastic. I’ve already talked to people about getting AHS and they’re planning on starting it because they have somebody else where they have a lot of problems.

The last claim we had with American Home Shield was about a garage door issue. I called them to set it up and the reps were good. The issue was something that was not working properly after they came out and it happened within three months. So, they didn't charge me extra and it was trouble-free.

Once you file your claim with American Home Shield, make sure that it is fixed in 30 days. It's because I had previous repairs to my stove. And then I had a bad contractor who came in and never did the job. When I called American Home Shield, they acted as if I never filed a claim. I was really starting to drop them at that point but I didn't want to have to start all over again. So I decided to keep them and AHS had somebody else to do the job. But when I called them to ask what's taking so long to get a part for my stove, AHS pointed to the contractor. And I kept calling and calling. It took a whole year to get the stove fixed.

My air conditioning's capacitor was damaged and the technicians that American Home Shield sent fixed the job quickly. Plus, they were very informative. They let me know what was going on. Another time though, for the same issue, the contractor took two weeks to get back with me. It was irritating because I had family over and, unfortunately, the air conditioner wasn't fixed. But I would still recommend American Home Shield. It has been a good experience with them overall and I definitely plan on remaining a customer.

I called AHS and put in an order for my kitchen sink as the faucet was leaking and the toilet was wobbling back and forth. This problem started three months ago. They called up a company to come and fix it. They sent this big, old guy that had no shirt on with tattoos all over him. He told me who he was and came in. He couldn’t find the name of my faucet so I could call the home warranty and have them send me another faucet. The reason he couldn’t find anything was because he was too big to get down under the sink. I’m big myself, but in that job, he’s going to have to bend a bit. This whole time, this man was walking around my whole house looking at everything, to the point where I got so nervous that I called my husband. I kept my husband on speaker phone while the guy was here.

I had a heating issue that had something to do with the blower motor and I called it in because I like to actually talk to a representative. The reps always seemed very nice and they were concerned about what was going on and they quickly transferred me to the contractor who seemed to know a lot about what to do. American Home Shield had put in the motor a few years ago, and they said that it was still covered under the manufacturer’s warranty. So, they were able to get the part sent from the manufacturer who must’ve paid the same repair person because the contractor handled it for me. I’ve had American Home Shield for about 18 years now, so obviously I’m pretty satisfied.

We needed to replace the garbage disposal and it was fairly easy to file a claim to American Home Shield. However, it took three and a half weeks for them to replace it. The first plumber assumed we had a cheap 1/2 horsepower and he was supposed to put in a 1 horsepower. He still put it in then I called the office back telling them about putting in a 1 horsepower. We had to set it up again so the next guy came out and he was supposed to bring the 1 horsepower. He goes up to Home Depot to buy but Home Depot is out. He had to come back out a third time.

My refrigerator was leaking water all over the floor, and I tried calling American Home Shield, and I couldn't get through. And then, I did it online but we got messed up and it took three weeks to get somebody out here. I waited but nobody ever called. And so, I finally called them again and got somebody, and I was able to get it done very quickly, too. The contractor was wonderful and very kind. He knew exactly what the problem was and got it fixed very quickly. My refrigerator is not leaking anymore so it's working well. Also, when I had AHS for the dishwasher, the issue was fixed very quickly by the service person. I'm grateful to have AHS. They're a very good company with a good reputation. They've been friendly and always been kind, and I enjoy working with them.

Our furnace started making grinding noises about 12 hours ago (sounds like a loose motor barring) and we submitted a request and paid for the service call through the automated system. When I contacted the contracted company - whom never contacted us - I was told that because the issue wasn't expedited that they could not come out until Tuesday. We are in a wind chill warning with temperatures of 20-40 below zero F through Tuesday afternoon. I don't like the idea of running a furnace with a loose barring or motor issue so I called the AHS customer service, waited over 2 hours and spoke to a woman that let me know she'd look into expediting the service order with the original company.

American Home Shield is definitely something I use and my experience with them is mostly positive. They get the qualified professional out to me quickly so I found a lot of value in it. The only negative is their customer service. It's something I didn't really care for once I try to contact them. I call them and they put you on hold for an hour and a half and it's crazy. It's one of the worst experiences. As long as you don't have to contact them, everything is good. I like sending emails and they gave me the whole, "Oh, somebody will get back to you." And nobody ever got back to me.

My gas furnace went out and submitting a claim for it with American Home Shield was pretty easy. Also, the contractor that they sent was phenomenal. They were very prompt and they called to let me know when they were coming and they came when they said they were coming. Since the repair, everything is working great. My contract was getting ready to expire and because the service was so great, I renewed it. It’s a wonderful benefit. It’s a peace of mind benefit.

When I called American Home Shield to file a claim for the electricals of the pool fountain, the reps were straightforward. They took all the notes and dispatched the contractors. The contractors came on time, diagnosed it and told me what the issue was. They were professional. But they had to wait four weeks for the parts. They fixed two out of the three problems. AHS kept debating with me on the third problem on what was covered and not. I told them, "You guys are assuming the salt cell system is not covered, which is fine. What I'm telling you is the electrical panel is the problem.” But they wouldn't agree, so they haven't fixed the third part of the problem. It was only because American Home Shield does not authorize it and not because the contractor can't do it.

I've been very pleased with American Home Shield and I have nothing but good thoughts for them. I’ve been with them for 17 years, since I got the one-year warranty with my home purchase. At the time my husband was disabled and we really couldn't do maintenance stuff anymore so we kept them. Previously, the wait when I called was fine but I noticed that if I call now, it's always hard to get through the line. Nobody will stay on the phone waiting for 30 minutes, so they need to have a line where we can leave our name and number and they call us back. But the reps are very nice and helpful when I get them on the phone. Recently, I had to call AHS because my furnace went out. The experience went very well with the contractor and the furnace has been good since the repair.

I had a clogged toilet then I filed a claim to American Home Shield and the process worked pretty good. I usually do it on the phone because sometimes their online choices aren’t very good. Then the representative would take my information and let me know who's going to contact me and their phone number. The guy came, fixed it and the repair was just fine. All of the contractors they sent seemed to be very good. I've been very happy that’s why I've stayed with them for at least 20 years now.

I had the energy people over on a Sunday night and they smelled something bad coming outside with the furnace pipes. So, they showed me down, asked to get my furnace, and we had American Home Shield get a heater company over. AHS was very responsive and quick, and the small family-owned company was great too. They said the furnace was bad, replaced it two days later, and did it as fast as they could. We appreciated them and would use them again. You have to use Home Shield too.

We submit our claim online or over the phone. American Home Shield's site was very easy to navigate but it takes a long time to get a call back when you do it online. When you call, their average wait time is one hour but once you get someone, they are helpful. AHS replaced our refrigerator freezer and they had great guys who delivered it. Any claim we made in the past, whoever they send are usually really top notch.

I put in a claim with American Home Shield for my garbage disposal that stopped working. The contractor they sent out was really good. He was quick, thorough, and a very nice person. It was a great experience.

We're having a terrible time with AHS. On the 13th of November, they sent out a technician to look at our oven. The contractor told us that they cannot replace the part that we have. It's going to have to be rebuilt and that they'll send it off. AHS was supposed to contact us and ask us if we either want the unit to be rebuilt or if we want a cash settlement. However, I called them and I have been held two different times for over two hours each time and never got to speak to anybody. I've never experienced a situation where you cannot talk to a person.

My refrigerator was not cooling. I started a claim to AHS online but didn’t get a response. I called on the phone and they couldn’t get a guy out here. The GE repair guy was busy and I ended up waiting 10 days. I said I can't live without a refrigerator for that long and finally, they gave me permission to hire someone else. I hired a contractor and they were here the same day I called them. The ref was repaired and it has been fine since then. Although AHS paid off for the services of the contractor I hired, I’m quite dissatisfied with the experience. AHS should have other contractors to fall back on if they can’t get their prime guy.

I had a tub drain that needed to be fixed and it was going on for a while. Plus, my sink was getting loose for a period of time. It happened quickly and I was afraid it was going to break. I've been gone a couple of days and I noticed that when I came home from out of town. I called in and told AHS about it and they gave me a name and a number of who was going to do it. After I had my claim number, I called the vendor and asked when we could set things up. They set up an appointment for the leak for the next day and they fixed it. They did a very good job.

My AC suddenly stopped working so I went online the night I found out that something was wrong and submitted a claim for it with AHS. The submission process only took a few seconds and I was very satisfied with how AHS handled the situation. They sent me an email that a request was sent to a certain company and the next morning, the contractor called me and we set up the appointment. It was so hot at the time so he had to come as early as possible. He showed up on time just before noon that day and spent an hour trying to repair the AC. I watched how he worked on the outdoor units and I was very satisfied.

At first, I was hesitant because there's Choice and several others that are not as cool and I've heard a lot of negative things from them. But a couple of guys at my work said American Home Shield has been really good so I gave them a shot. I tried something small that I had a problem with and they surprised the heck out of me. American Home Shield got me up to par with everything. It was too good to be true.

I called AHS to have my water heater fixed. They sent someone from Atlanta, which was three hours away from where I am. The guy gave AHS a quote that was going to cost me $938 out-of-pocket since the part was not covered by AHS. I've read reviews about the guy that gave the quote and several other people said that they had a problem with him jacking up the prices trying to beat their homeowner’s insurance out of more money. For that reason, I didn’t want him to come back to my house.

I call American Home Shield to file claims and they text me who the service provider is going to be, then the techs reach out when they're going to be there. It's a smooth process. Recently, our 20 year-old oven malfunctioned and wouldn't unlock. We had to shut the breaker off. The contractor that came had Yelp reviews that weren’t so good, but he did a good job and I'd have him back again. They were on time, neat and cleaned up after themselves. Plus, they kept us updated on when our part would be in.

The front door of my front loading washer wouldn't close. So I filed a claim online and the technicians sent by AHS came out and fixed it. But they found another problem. Apparently, there was an issue with the circuit card. When they came back out to put a circuit card in it, they determined that there was something wrong with the washer drum. They said they were going to come out the next day to fix that, but they didn’t, so I had to get a hold of the contractor that was working on it. They apologized for not getting back with me, and they sent a master repairman out who determined that it was going to take several hours to repair. So they referred it to American Home Shield to determine if they were going to repair it or replace it. So that was the process of how that contractor determined what all the faults were, and for each problem, they had to wait for the necessary parts.

Submitting a claim with American Home Shield for a plumbing issue was easy. Initially, I filed my claim online, but since I didn't like the company they set me up with, I called to ask them to send someone else. I read reviews online about the first company and they were not very positive. The second company was fine and the tech they sent was very professional. Everything went well, just the way it was supposed to.

We’ve had AHS for five years. Ever since I've had them, it was very easy for me to maneuver online. When my heater did not come on recently, I submitted a claim online. Then they got back to me and told me who would be coming, and approximately when the contractor would be coming. It was the beginning of the season and the heating unit needed to be checked. AHS responded quickly and the serviceman they sent was a miracle worker. He went out and it took him minutes to work on it. He knew what to do and got the job done. He got my heater on and it’s been working fine since then. I'm pleased that I have AHS.

I was without heat for a week. I've been with American Home Shield for years and it took a long time before they switched over to another company which I could do after a week when it's the winter time and there's no heat in my house 24/7. The people came out here four different times. The first one said it was a loose screw. Another guy came out and checked something else and refigured the thermostat on the wall but it didn't work. When the fourth guy came, he took the board and said that it had a little spot on it so they’re ordering another one. He didn't sound like he was sure that was the problem. The other guys didn't solve the problem but at least they looked like they were sure it was the problem. The fourth guy wasn’t encouraging at all and wouldn't answer well, not even when we had to order.

It was easy and fast submitting the claim for my heater through AHS' website. The technician was great that he went on a Saturday and took care of the problem. On the other hand, prior to the heater, I had an issue with the AC and AHS sent a contractor. The tech connected the AC but disconnected the heater, and I paid again which I shouldn't have. When another contractor was sent, I told him what happened and he made sure that both were working. Other than that, I like having AHS because it’s very convenient, fast and efficient. I have a rental property so, if something was to happen, I'd simply call somebody. As soon as I submit the claim online, I get a text within an hour. Most of the time, I get a phone call from the contractor, asking me what the problem is and when they are going to come and fix it.

I have an issue with a claim that I need to talk to a customer service about. I made several attempt. I was on hold for 1.5 hours once, 1 hour second time and .5 hour the third time. I still haven’t been able to talk to customer service. I called sales I was able to talk to customer services. Very disappointed.

The worst. The first time we called (about a week and a half ago) it was almost two hours on hold and then they forgot to submit the order to the electrician so we had to call back, wait again and have them actually send through the request. Problem wasn't fixed and so we had to call back today. Just spent 2.5 hours on the phone with them only to have a recorded message come on telling me they are experiencing an interruption in the phone lines and then hung up on me. Tried to submit a ticket online but it won't let me because there was a recent work order for the same work. Yes, there was. And it wasn't fixed. Which is why I am calling again. If this isn't just an outright scam, they are making it so difficult to get any money for repairs it just isn't worth it. Put the money spent on them in a savings account and use that when things break down - don't give them a dime.

If you call American Home Shield, they would keep you on the phone waiting for an hour on average. I don't understand how they do business. It was so frustrating and we gave up. When we filed a claim we submitted it online. The heater was not working to the Jacuzzi. When the guy came he said the plumbing was disconnected between the motor and the Jacuzzi but that it was not covered and he wanted out. In my contract, the plumbing is covered but since they said it was not we are waiting. My brother talked to somebody and that was the last we heard. It was a terrible experience.

The head of the shower was leaking and American Home Shield hooked me up with a plumber who came the next day. He was great, did a great job fixing it and was very timely. In fact, he was even early and had to wait outside because I had to pick up my kids. I usually file a claim over the phone and it's automated, so it's not very long. Then I'd get an email confirmation and within 24 hours, I'd get a phone call from whoever they assign me to. The setup is streamlined. However, if I have to ask a question or change anything, then I generally would have to call and it would take forever to get a real person on the line. For instance, I waited for 45 minutes when I had to change my credit card information. But once I speak to someone, they're very helpful.

I've had some problems with American Home Shield in the past. My husband was sick and it would get very warm in the summertime, and we had problems with the air conditioner going out. We made a call on the weekend because we had low heat and my husband couldn't get hot, but they told us we couldn't get anybody until Thursday. We called somebody who came out and fixed it, and we sent American Home Shield the bill. We didn’t hear from them and they never paid anything. I still have American Home Shield and we've been with them for a long time, but I'm not happy with it, especially in an emergency like that. There had been other times we called them twice about our air conditioning and it was the same problem. We haven't had to call them a lot in the past but the most recent claim was fine. I submitted my claim by phone and the reps were okay. The electrician was very good and it was a very good experience.

This was the first claim I submitted since I’ve been with American Home Shield. I did it over the phone so I can get the names and places. There's an electrical issue with my doorbell and the other problem was with the dishwasher. The representatives were excellent and explained in detail that there will be two technicians who will come. Then, the electrician who came did a very good job of squaring the inoperative doorbell and the exhaust fan in the upstairs bathroom. He got both of them working.

American Home Shield has been very good at what they've been doing but they have a couple of contractors that I'd rather not do business with. My AC had a problem. My unit is a water-cooled one and it was working, but one of the sensors went and ran out of water, and it wouldn't shut off. I needed it fixed because if something goes wrong, the whole unit would have been possibly broken. The original contractor didn't get it fixed and I kept on complaining, and American Home Shield finally sent out a different contractor who fixed it that day. I love that guy and I hope I do business with him again. However, the service call fee of AHS has gone up.

It's winter and American Home Shield took too long to repair the furnace so I brought in someone else. When I came home, I felt that the furnace was not working. I have a kid, and my wife had three operations. I asked the rep if they could make it speedy. At 7:00, the house was freezing and I could not get out. I called my friend and he came and fixed the problem. By the time the contractor called me at 1:00, the furnace had already been fixed. AHS is good but their contractors need to come out faster especially when it's for air condition or heating. Other than that, I've had a good experience with American Home Shield. For peace of mind, I recommend getting them.

We've had very good results every time we've called American Home Shield. The only problem we have is getting through. We get put on hold on the phone and the wait can be anywhere between 20 to 50 minutes, and then usually a recording comes on saying to leave a message. So, I’ve learned to do everything online as I get better results in requesting a service call. Sometimes I have a little struggle with their website, though, but it's okay.

I usually submit my claims on the internet because the phone is a disaster with American Home Shield now. It’s a terrible service. When I first signed up, I could call and talk to a customer service rep within 10 to 15 minutes. Now, it’s literally over an hour, which is unacceptable. It’s very frustrating and has made me think about leaving. Lately I've been doing it online where you enter your contract, click the service and click the item involved, and that’s it. The problem is that you can’t request multiple items. If you have multiple plumbing issues, there’s nowhere to detail it so you have to talk to customer service. I’ve got two garage door openers and they’re both broken, so it's just one claim and I’ve got to call and physically talk to somebody so they can put the second claim in.

The opener for my garage had broken and I had to do the claim online because I could not get a hold of anybody on the phone. It was over an hour hold and the only way you could get somebody is if you call like you were a new customer coming in but of course, they couldn't help you with anything. The website was user-friendly but I was really irritated because they wanted to charge my credit card automatically and I did not want to give my credit card information. I'm used to paying the vendor that actually comes. So I chose to pay for it two days after the service, in case something didn't go well.

I submitted a claim for a plumbing issue online to AHS and I was notified by text that someone was coming out. We've used the contractors AHS sent before and they're really good people. The process is always very easy and everything was great.

We had a problem with American Home Shield before and we had to go to manager from manager which took a bit of time but we stuck with them. The most recent claim I had with them was for a leaking pipe. When we had a new washer and dryer installed, the connection of the dryer to the pipe cracked since it was so old. Then, when a new one was put into place, it was leaking. I called AHS and I told the reps the problem and they told me who they can send. They found someone close by quickly and they gave us the phone number. We called the contractor up and made sure that the appointment was set. The contractor came out on time and knew what the problem was. He cut the corner of the pipe and put in a new attachment. He did everything professionally and quickly and was very polite. I'd recommend AHS.

In the third week of October, I had a plumbing issue and filing a claim for it with American Home Shield went pretty good. The technician was friendly and got here within 48 hours. Also, they were able to schedule when I was home so that was good. During another issue, though, in which my refrigerator was leaking, it took the people about a week and a half to fix it. That was unpleasant. When the technician came in here, I have to show him where the leak was. I’m the one that discovered where the leak was and he had the wrong part so he had to come back. That’s why the whole process took about a week and a half.

American Home Shield has been very helpful. They've been responsive when we have a claim. Our most recent claim was for replacing a light switch but the last major one we had was when we needed our garage door springs replaced. They were the tight springs that are over the garage door. We submitted the claim over the phone and had a very pleasant interaction with the representative.

American Home Shield has been great up until last year. The person dispatched for my recent claim was helpful. He was very knowledgeable and very professional. However, I was dissatisfied with my previous claim for a replacement of an oven port. I tried to submit the claim online but it wasn’t easy. I wound up calling the claim to American Home Shield. I live in a house that was built in 59 so the wiring is old. There were a lot of issues and I have some outlets that don’t work. When I plug the microwave and toaster oven in the same plug at the same time, it flips the little safety switch in the outlet and shuts both of them. I’ve learned not to run both of them at the same time but the outlet burned out. I know how to swap outlets but because it’s an old home, I wanted to take precaution and have the other outlets fixed as well.

Just this morning, a guy came to work on the plumbing. I called American Home Shield about three days ago for a sink faucet but it was a hose that’s actually the problem. And so the guy has to come back tomorrow morning to replace the hose. The thing is, the entire faucet needs to be replaced but only after the granite is fixed. It’s constructor’s thing but the granite was too thick. So, I got to talk to AHS customer service and see what they can do and then we start from there. AHS has been great in the past two years that I’ve been with them. I have an issue, but not with AHS.

I filed a claim for our kitchen oven over the phone with American Home Shield. They said the people who would be performing the service would be in contact with me. I asked for a follow-up phone number and they gave it to me. I was contacted within 24 hours to set up a time when they could come in and do the job. The contractor called and gave us a window, and then called within 15 minutes saying, "Hey, we're on our way." So, he was no problem. Our interaction was fine and there was no difficulty at all. He looked at it and said, "Oh well, this is going to be pretty simple." I said, “Great.” He was done in 15 minutes. It was one of those things that take specialized screws and stuff to put in that I couldn't handle. He fixed it in no time at all and was in and out of here very quickly. The oven works fine now.

We've been American Home Shield members for at least seven years but I don't want to waste any more time dealing with them. I had a terrible experience. We had a problem with the water heater and they sent a guy who wouldn't listen to us. He told us that the claim would not be covered. And when I asked why it would not be covered, he said that it was because he said so.

Submitting a claim for a pool pump issue with American Home Shield was a very painless process. It was all done online and the contractor that they’ve sent was a local guy. He's been here before and he was fine. He listened to what we perceived the problem was and took our input to find a solution for us. I dropped AHS one time because they were horrible but they've come a long way. They've done a good job and they've improved a lot.

I've been satisfied with American Home Shield up until now but I wasn't very happy with my latest experience with them. I called and told them that my washing machine wasn’t working. They sent me a repairman who then told me I needed a plumber. He also said he was going to get me a plumber and I would not have to pay for it. So, a plumber came out. Then I got a call from AHS saying that I owe the plumber. And I told them it was not fair. I didn’t call the plumber and I also told them what was wrong with my machine. They also said that if the washing machine guy did not charge me, then the charge would go toward the plumber. And I looked at my email and I saw where they were asking me for the payment. So, not only did I pay the washing machine guy, but I also I owe the plumber. Other than that, the machine is doing well since the repair.

I had a claim submitted online to American Home Shield for my washer and the process was not difficult at all. The contractor they sent was fine and everything has been okay since the repair was made.

Five months ago, I submitted a claim over the phone to AHS for my AC and the contractors took four days to come out the first time. I had to call again and they were supposed to come back but didn't make it for another three or four days after. They blew me off a couple of times and I had a couple missed appointments before they came and checked. They patched up my AC with sealant and dye and were supposed to come back and find out where the leak was. But they didn't do that until the air became warm again at the end of summer. I put in another service call and they were going to come out and replace some part on it for starters but it still hasn't been resolved. I also spoke with American Home Shield and they said that the parts just came in, which was the contractor's excuse for not coming a couple of months before, yet I still haven't seen them. So, I wouldn't recommend them.

The tank of one of my toilets had a break by accident, and I called them, and they argued that in spite of having the toilets covered by the guarantee the type of failure was not covered by the insurance. After careful revision of the contract, I realized that they were right but anyway, I canceled the policy with them.

We had a refrigerator repair. Submitting a claim with AHS was good and I spoke to a representative. The service from the contractor was very good. He was knowledgeable and honest. It took two visits for him to fix the refrigerator. However, I'm not renewing my contract with AHS. It's way too expensive. I wish they could get rid of the copay, the service fee you have to pay upfront. The competition doesn’t do that. They should reduce the overall cost and have a wider variety of contractors.

Our heating in our house has been out for 5 days now. When placing a service call I specified we have a Navien heater. The service company assigned took two days to come, only to tell me they do not service our heater. I called them and they told me they told AHS a new vendor was needed. I have called AHS at least 6 times. On hold each time for an hour before being disconnected. I sent a message on Twitter and no one has helped me. I have no heating.

I thought I was going to have to put in a new water heater but the guy that American Home Shield sent diagnosed and took care of it immediately. Also, submitting a claim online for that was an easy process. I only had one bad experience with AHS, and it had been with my air conditioner. The company that they sent me was terrible. Their guy extended damage to my house. A leak occurred because he did some bad connection. It wetted up all my carpet and it leaked into my garage. It also bubbled up the sheetrock. He was supposed to come back and repair what he did wrong. He even put on my receipt that it was his problem and that he was going to take care of it but he never came back, and my problem is still here. Also, when I called, I was put on hold for over an hour. One time, the phone was hung up after waiting an hour.

When the man sent by AHS came to fix my heater, he said he had to get another part so he couldn’t fix the whole heater. Since the partial repair, the heat came on and its performance was fine, but it’s been almost a month and I haven’t heard anything back from him. I’ve been waiting for him. Other than that, AHS is good and I like it. I had to call them back for my refrigerator and I’d rather pay them $70 a month instead of out my pocket at one time if I have to buy another refrigerator, heater, or stove. I would recommend them and I always tell people including my son who’s in California to get them.

I went to American Home Shield site recently and submitted the information on my garage door as I would always go online when submitting a claim. Once, I had a dispute with a name change in person versus them taking care of it automatically, and that was the only time that I called American Home Shield. Every one of the contractors that had been sent out has been very knowledgeable and helpful. The contractor that came to fix my garage door explained to me that there was a portion of the door off the track. He took it out and showed me exactly what needed to be done. He fixed it and then everything else has been working fine.

I needed to have my dishwasher repaired but the first tech that American Home Shield sent out was not able to fix it. He said he would have to refer it to an electrician. I wanted to reach out to American Home Shield's customer service about that but there was no way and that was a very big issue. They wouldn't pick up the phone and my call always went to voicemail. I tried for a few days and their number was busy every time. So I felt like the only way through was to open a ticket on their website which was a bit painful. They sent another company and they got the dishwasher fixed. Then they billed me so it was a little confusing. But it finally got taken care of.

The American Home Shield website is convenient when I filed a claim online for our ice maker that stopped working. The problem was solved in the first attempt of repair, which took about 45 minutes. The ice maker works now and I'm satisfied. Also, I inquired about the status of my coverage and the representative I spoke to was very professional. Everything is good.

HVAC systems are very complex and I don't know about fixing them. I knew ours was an old system but it was a system that should last 30 years if properly maintained. This one was only 13 years old, so it got a good 17 years. I've had a problem with it for years and AHS sent some company out about three years ago to replace the compressor.

I had some plumbing issues and I went online and got a call the next morning. Everything was very smooth. The time before that, I called and I was on hold for a really long time. It wasn’t American Home Shield's fault since there's a lot of people calling, but online was a lot quicker. The contractors were out to fix it right away and everything was awesome. The very first time I did it, it was Above & Beyond Plumbing and Tim, the owner, was awesome. He lives a couple of blocks from me and he was the one that came out also to fix my plumbing the very last time. He's a great guy. Everything's in working order now. I’ve been with American Home Shield for a year and everything’s been great. It's worth the money and others should definitely get it.

I had AHS when I lived in Houston several years ago. They were always so helpful and they did such a good job that I was very pleased with them. Recently my water heater had gone out and I sent a claim to AHS over the phone. I spoke with a representative and he was helpful. The contractor who went here did a really good job and he cleaned right up afterward. He was prompt and worked straight through in a timely manner and did not waste time. I called them back to be told how to set the water a little warmer because we're used to it being a little hotter and they explained it thoroughly. I always tell people that I have American Home Shield and that I have been very pleased.

About a month ago, we had an issue with the furnace so we submitted a claim to American Home Shield. It was easy to do online but it took an hour for them to pick up the phone. Their representatives were considerate but there were things that they weren’t able to fix in the last claim. AHS sent out two contractors because I requested a second opinion. The first contractor was horrible and I didn’t like them at all. They said a lot of things that they thought was the problem which wasn’t. The second contractor was very good but American Home Shield didn’t approve our claim. So, we didn’t end up working with either of them. I had to hire someone out of American Home Shield’s recommendation who gave me a better price. Other than that, AHS is worth having for general stuff so I would recommend it to someone who has a house that’s getting older. It is convenient because they send out people pretty quickly.

I had one HVAC claim that was a repeat problem and it happened on weekends when the temperature was 110 degrees and whenever I had family coming over. It was crazy. Once, we were having a family barbecue and my cousins were here with their newborn from California. That’s when the HVAC wasn’t cooling then it would work for a while and then something else would go wrong. By the things that were going wrong, the contractors should have known what the problem was and that it was a bigger thing. But they kept putting coolant in it. If the coolant keeps going away, that should have been the first clue that we have a leak. They were basically putting a band-aid on an artery. The HVAC unit kept failing and we needed to replace the system. For the new system, they were not the same company that I used. I went with somebody else.

My toilet broke and when I came downstairs, I had a leak coming from the ceiling. I thought it was the toilet so I went back upstairs and shut the toilet off. I called American Home Shield and they sent a plumber out but he was unable to find any problems. There was nothing showing that there were any breaks. The bathroom tub cut up a pin-head sized chip but I haven't showered that morning.

I've been with AHS since 2002 and their customer service has been horrible. The technicians that come out were pretty good but I could never get in contact with anybody. I once called their 1-800 number and was on hold for an hour. I wanted to submit an online service call but I couldn't since they still had me in their system as owing them money way back in January, which I didn't know. I had to call them multiple times to get that cleared up. I had written a check to the company and they've cashed it.

I'm a realtor and American Home Shield is one of our preferred vendors, and I have it for my personal use as well. Recently, my showers needed to be replaced because of a leak as one of those emergency shut-off things under my master bedroom had broken off. Submitting a claim online is fine except when you have more than one thing that you need them for. The website isn’t user-friendly for putting additional stuff and I have to call in to put the second item on. The categories they have under plumbing are fairly generic and it would be helpful if there was room for additional things under plumbing that you could actually write something in because I was on hold for over an hour to have that. And anytime I tried to call, which was rare, it's been a very long wait.

Our microwave oven is not working even though the light was on indicating power supply. I submitted a claim to AHS and it was easy to do it online. Many times it frustrates me to call them. Every time I call, it was very difficult because they’ll put me on hold for an hour. It’s a nightmare if the repair work is not a straightforward one then I have to call and explain to them. As for the contractor that they sent out, he was good. He knew what the problem was and diagnosed it straight away. He changed the switch and everything was done within 15 minutes.

I filed a claim recently with American Home Shield for the cooking stove. The control panel wasn’t working and it was shorting out and wouldn’t heat things. And the inside window of the oven was cracked. My daughter submitted the claim and it was a pain in the neck to get a hold of them. She was on the phone for an hour and 10 minutes yesterday, waiting for them to answer. We tried online and they were sometimes rejected and other times we got right through.

My experience with American Home Shield has been fine but they raised my rates. I have a large home and I was paying $77 a month, and it went to $115. If I never had a claim, it probably would have stayed at $77, but I live in a home where my furnace and appliances are over 15 years old. With all the electronics these days, it's predetermined that those computer boards will fail. Then their phone services were terrible as it was always an hour late. But the contractors that they have sent out have always been fine. Recently, I submitted a claim for my stove which I had for 20 years. It was great and it was working until a part went out. There was no place to get that part, so I had to get a new stove. And then American Home Shield doubled my rates.

A burner quit working on our electric stove and I went online to fill out a claim with American Home Shield. It was easy and the site just asks what’s wrong and who made the appliance. The contractor was good and I liked him. He was knowledgeable and quick and he cleaned up the mess he made getting stuff on and off. The stove has been working fine since he repaired it. The same guy did some work for me before and the company he is from seems to be well informed.

My tankless water heater wasn’t working. I called American Home Shield to do a claim. The contractor that was sent out did a great job. He was very good and that makes a big difference because I have parts that needed to be replaced and he knew all about every part and more. He would totally be the one that I call if I have any future problems.

About two weeks ago we had a leakage in one of our faucets in the toilet upstairs, so we requested American Home Shield to come and fix it. Their representative was very nice. She immediately said that she can have somebody come. I wanted it to be done as soon as possible, so she gave me two options and we picked up the first one that was available. The guy who came was also very extremely nice and efficient. He had to just remove a couple of things and put in a new gadget then the whole thing was fixed. He didn’t take more than 10 minutes to fix it. He knew his job very well and he even explained to me that it was something that I could’ve done myself. I was looking at it while he was doing it. It was indeed a simple process, but not being a handyman, I didn’t want to take that risk.

I’ve been with American Home Shield for about 20 years and I’m not really impressed with them. I’ve noticed in the last five years that the people they are contracting are not very good, and the service has really gone down. Last time, I had a plumber come out, and he was horrible. I could tell he was just clocking time and wanted to collect as many, and then he didn’t fix the problem. I called American Home Shield and they had to call another plumber out. They fixed it in 30 minutes but it was a hassle to not have water and to not be able to use my account. I like having the security of American Home Shield with home ownership and the service hadn’t been that bad. I would call in and sometimes the contractors were good, unlike this last one. The young man that was with him was really nice but the older gentleman was rude. And then the second company that came out was just wonderful.

I called AHS for repair to kitchen Faucet, their contractor BUDGET ROOTER INC came to repair and just fix the leak and not replaced the broken handle. Picture is attached for reference. The contractor keen to fix only the cost under my service charge (75$) and not at all responsible for any other things needed. They are coming to repair with expectation, to fix only. Leave nothing else. When I followed up with AHS at least 5 times and their IVR system, will make you to wait for hours for follow up calls... First time only 10 mins. Second time 30 mins. Third time an hour. Then fourth time 2 and half hours...so and so. I need to fix the item as soon as possible. AHS repetitive are behaving like not responsible for fix and I have to live with that.

I write this as I've been sitting on hold for over two hours waiting to speak to a customer service representative. As stated by other reviewers my first call was disconnected after 56 minutes of hold time. Second call was disconnected at 43. Thanks for the break ;)! Currently 35 minutes into my third call. It's an endurance game folks! We called AHS to have our dishwasher repaired. It's a Bosch that is just over a year old and the soap dispenser would not open. They sent out AG Appliance Repair in southern California to resolve the issue. AG gives a 5 hour window of when they will arrive. So there's not much you can do other then take the day off work.

Back in June, my refrigerator was not working properly. AHS sent one guy out and he said he could not fix it as there was a closed, contained system after he did the first repair on it. It was getting loud at the time as well. They then sent this other group out and by the time they made the appointment with this other group, it took them over two weeks, from the first visit, before they even came out for the second visit to actually do the repair. I had to call them four times since they weren’t calling me to make the repair. I complained to Home Shield that this group wasn’t doing their job, they weren’t making the appointment, and they weren't doing it right. However, they wouldn't change to a different group. By this time, it has been over two months the we were without a refrigerator. After they did their repair, it still didn’t cool, and it was running loud again.

Electrical problem and the assigned contractor responded within 1 week. He advised that he would get the part needed and get back with me. He never got back and after several call to him he said he had the part on order. After several weeks I started calling AHS and always had 1 hour or more waiting time. After a week the wife and I stayed on the phone waiting and did get to talk to someone. They said they would contact the contractor. I got an e-mail from AHS that said the contractor would contact us. After another week we tried to call AHS and again the waiting time was in excess of 1 hour. We never heard from the contractor so we called AHS and waited the hour and talked to them. They assigned a different contractor which came and corrected the problem within a couple of days. I wonder what is wrong with the customer service at AHS?

This company is great until a couple of claims are filed. Then they start using the gray areas of your contract. It’s loaded with grey so they can get out of paying for repairs. We were paying top dollar for their best plan. This was suppose to cover any leaking AC ducts as well clearly written in black and white on our contract. They dispatched a contractor of their choice out twice. Both said the ducts needed replacing which was causing moisture on the subfloor at the two vents in our home. This is in writing on the work orders the contractor left with me. But AHS refused to pay for the replacement of these ducts as stated in their contract. When you call and ask for a Supervisor...everyone is Supervisor. They promise to resolve it for you and you never hear back from anyone unless you call. Then you get more of the same old run around. All the while they’re drafting that monthly fee out of your account.

This company prefers not to talk to talk to you. Everything is automated and they NEVER complete service in one day. I had water all over the floor in my kitchen and water under the tiles. I called AHS which took 48 hours to get a plumber out. He decided he needed to replace my $200.00 with a cheap one off his truck and told me it was better. Here we are two years later and the handle breaks off in my hand because it is cheap. Again, AHS takes time to respond, never anyone to answer the phone in less than an hour if I can wait on hold that long. Not only do they STILL charge me another $75 service fee but the plumber takes until 3:00 p.m. to come out and tell me in five minutes what he wants to do or recommend.

The washing machine leaked water from underneath and had been doing it for about a week. I called American Home Shield and it was very easy to submit the claim. The rep that I spoke with over the phone was excellent but the guy that came to fix the washing machine was a bit rough. We're having another issue with my washing machine and he's coming back again today. When he put the thing back together again, it might have been something that he did to make the drum unbalanced so it never finishes any load of laundry at all. Everything has to be wrung out by hand before it can be dried. He got really frustrated with the situation very easily. He wasn’t rude but he was highly irritable.

I called American Home Shield to file a claim for my dishwasher. The rep’s attitude was very good and the contractor that came was fine. American Home Shield replaced the dishwasher and I recommend them because they work fast and they are very professional. I've been with them for a couple of years and I'm happy, so that's why I'm still with them.

My garbage disposal was not working. It would turn on but the blaze wouldn't go. I submitted a claim through the AHS automated system on the phone and it was rapid. The service took a little longer to get in but I understood because I was going through a third party to get it done. The contractor was very quick when fixing it though. He didn't sugarcoat anything. He just fixed it and since then, there have been no issues. Get American Home Shield so you have peace of mind rather than worry about having a repair happen at a certain time. Go with AHS and you know you're safe for the most part.

I had two issues, my faucet, as well as my toilet, were leaking. I filed a claim with AHS and the tech replaced the inside of my basement toilet. However, he couldn't deal with my leaking faucet as they don't replace those cylinders that needed to be replaced in the faucet. I thought I called for two things and both of them were plumbing issues. One wasn’t doable but the toilet is working fine now. I usually call my claims in and do a recording. I find that I need to speak to someone since when I'm recording, I don’t get to be as specific as when I'm talking to a person. The contractor they sent is very polite, thorough and knowledgeable. Plus, he explained things to us since we were asking questions. I've been with American Home Shield for years. I've had both good and not so good dealings. All in all, I'd recommend them. It’s a copay but it covers practically everything in the house.

People wonder if an American Home Shield warranty is going to be worth the $600 dollars a year, but so far, I’ve always come out ahead or even. The contractors they sent out were all very good, very polite and cleaned up after themselves. I’ve had good luck with them. Then sometimes if I call them for a service and I had to wait, their reps were very accommodating. But for my recent claim, I went to their website because I couldn’t get through to them in person. The claim was for my dryer that wouldn't heat and their website worked well. If you’re not really tech-savvy, it would take you a while to submit a claim, but for me it wasn’t complicated. I just did the laundry yesterday and today and the dryer worked fine. So, I’ve pretty much gotten what my premiums and the extra $75 dollars are worth. I'm happy with AHS and I'm not planning to change.

About a week ago, I submitted a claim with American Home Shield regarding my heater. It was the third time the tech came out to fix the problem and right now it's working. I don't like submitting claims online because I don't get the companies that I like to work on it so I do it on the phone. However, they put me on hold for about two hours. They are good and nice when I get to speak with them, though. But the techs think that the appliance was fixed and they leave, but within 30 days the same problem comes back, like my heater for the central heat.

I called AHS since I had a water leak. I spoke to somebody, however, it took me an hour and 15 minutes to get to them. That happens every time. AHS should have a system where people would leave their number and then they'd call back since that is a lot of time wasted. On the other hand, their reps were good and friendly. I already had one contractor come on my own to see what were the problems. They went to my roof, poured water through the pipe and then they said where the water is leaking from. Then, I called AHS and when the plumber came he said that they don't go on the roof. So, I had to call back the other contractor to come back and coordinate with my contractor and the plumber to go on the roof and pour water since the plumber could see. The plumber was very good. They came up four times and then fixed the problem.

My refrigerator ice maker had an issue and I filed a claim with American Home Shield online so it was easy. The contractor that they sent was efficient and nice. He needed to order a part and with the refrigerator that I have, the manufacturer is no longer making the parts. He took a part for another refrigerator and modify it for this refrigerator. It worked out but he left his card in case something went wrong. The only thing I was disappointed in was when I renewed my contract, I didn't realize it didn't include electrical coverage. When I looked at the website, it said it was included but when I looked at the individual ones I signed up for, they're not all-inclusive.

I had two claims in November and the first one was for a leaking faucet. The first plumber that came out was really nice. He worked on all of it and he made everything great. He had to order some parts, so he came back and did that. But then right after he left, the handle fell off, so we needed to have the handle put back on. I called that plumber again and they sent out another plumber after ordering parts. It was really weird, and I think I can live with this, but it was a fancy wall faucet, so the second plumber had both the hot and cold handles turned back and you could see the little tiles in them. About two or three days after he left, the handles switched back to where one went down and one went up and my husband was like, "That's the most mysterious thing I've ever seen."

American Home Shield sent a contractor to fix a plumbing issue with the sink in my washroom. That was good but the guy also said that my piping was old steel. The best piping would have been copper because it doesn't rust up. What he put in there was plastic though, because that was all AHS would allow. I figured they're in the business and they're going to take the cheaper route so I accepted whatever they gave me. The pipe got corroded and I would have liked the top-grade stuff but it's working good now and I have no more leak in it.

My latest claim with American Home Shield was an issue with the noise in the pipe. The process was extremely easy. I just went online, looked for my contract and submitted a claim. I was contacted within half an hour and someone was out the same day. The website has been great for me and the turnaround was amazing. I've had three claims and they've been out very quickly. The contractor was great and was really helpful. At first, the noise in the pipes wasn't there. He did some digging, found the problem and took care of it. I'm a happy customer and it's been a great experience with AHS. I told my friends that they should definitely sign up and get a contract with AHS because they're reasonable and they're very prompt in delivering service, which is important to me.

I recently had American Home Shield replace my ceiling fan. I went online for the claim and they sent me a plumber instead of an electrician. And then, I paid online because it said, “Do you want to pay with your card on file?” which is how they were billing me every month and I said yes. But the other day, I got a bill for that $100 for the ceiling fan when I had already paid it online. The rep said they’d transfer the $100 over for the electrician. I was on hold over 6 hours and 58 minutes on that call and yesterday and got a bill for that $100 again. And it doesn’t matter what I call about because I’m always on hold for at least 45 minutes. I didn’t renew with them after that. But that’s because of the prior claim with an air conditioning problem that took almost four months to resolve.

Three months ago, we opened a claim on our microwave that broke down. The submission of the claim was pretty easy and straightforward. We can either go online and submit it or we can call someone and submit. But it was really difficult to get a hold of some person. And with online, we get alerts but those really don’t tell much. The whole process for the microwave claim happened online. Then, AHS sent a contractor who came in within four business days. He looked at it and told us they’ll go back and see if the microwave can be fixed and if there were parts that need to be ordered. They left us with that information saying that American Home Shield will contact us. After a few days, we received an email saying that the product was no longer available and we’ll have to put in a request for a new item. And somebody would be looking into that. The process took its own time and we never got any updates.

I used to be able to call them and get right in but recently, I had to wait an hour to get through to American Home Shield in filing a claim for an AC issue. They said it was going to be 15 minutes but, twice, I had to wait an hour. Their rep was very nice and helpful though and the company that they sent, Doctor Cool, was wonderful. They came out one night and the AC worked fine. Then the little thermostat in the hall started blanking out, so I called them and they came back out again. Their tech looked at it and I needed a new thermostat so he put that in, which was nice. They go behind their work.

I've been with AHS for 10 years and they are as okay as can be. Last year, my microwave wasn’t working any longer, so AHS replaced it. They told me how much I had to spend and they gave me some information about what the options were. I made a decision, bought a new microwave, paid for it, sent the receipt in and got a check. I also had a problem with my washing machine that wasn't completely broken but was making a horrendous noise. The tech was able to fix it temporarily, but he said that it was just a matter of time. I also heard from him that unless it was absolutely broken, AHS wouldn't pay for it.

My wife speaks highly of American Home Shield and I'm always referring people. It has a lifesaving benefit. When stuff breaks down, usually, it's always at the worst time and having that service available is really convenient. I've used them several times and it's always been a good experience. They send top people out to do the repair and the contractors always call and give us a heads up when they're close. Recently, my wife easily called in a claim for a dishwasher and a stove top and the gentleman that I met was very professional, courteous and easy to work with.

AHS sent a contractor and fixed what I needed to be done. I like the contractor they sent, they were professional and very nice. I also like that they do what they tell you they are going to do. I would recommend American Home Shield. My daughter also has AHS in New Jersey and a lot of my loved ones got it as well.

Submitting a claim with AHS to have our dryer repaired was easy. We've had to use them almost back-to-back within two weeks. We did the first one online and then for the second one, we spoke to somebody. The rep was clear and very knowledgeable. The contractor was very prompt, professional and did a good job. He did everything he had to do quickly and cleaned up after himself. Since the repair, our dryer has been doing good.

The warranty is a great product. This was my first experience with American Home Shield and the vendor that they sent out was wonderful so I would definitely recommend them. Submitting the claim was very easy and they were very responsive. They sent out an excellent person too. My dishwasher wasn't draining but the problem ended up being my garbage disposal. We had to wash dishes and I haven't done that in a long time. The contractor was here quite a long time because my garbage disposal would work intermittently so he was trying to figure out if he could get it to go. He finally was like, "No, this is crazy." But he was able to get it to work that day and so far, it's been good.

My collector tray had a crack in it and so it was leaking all over the floor and making gurgly sounds. I called American Home Shield, told them about the problem, and they sent out Golden Appliance. When Golden Appliance first checked out the collector tray, they didn't find a problem. But 15 minutes after they left, the refrigerator peed all over the floor again so they came back a few minutes later and fixed the problem. They didn't get it the first time and I don't blame them for it because it didn't act up when they were there. But they got it the second time and they were professional, very pleasant, and personable. They were also very prompt, patient, and definitely did a good job. I just paid them and I didn't fill out any paperwork, so it was good. They handled my issue very well.

A week before Christmas, my water heater began leaking. I called and was assigned to a local plumber that had a rating of 1 star. It took them 4 days to even come to the house to assess it. Then, on the day after Christmas, I received a voicemail from AHS giving a long laundry list of items they would not cover per the plumber's assessment. First was that they said they needed to replace a fan for $100. I don't have a fan that needs to be replaced, nor do I need one. Second was that they were going to charge me for the parts and labor to REPLACE the water heater!!! They said that it was a "modification", when it was a common activity to replace a water heater (meaning, you can't get around it to do the replacement. Point blank.) So, they were wanting to charge me an additional $350 for the replacement on top of my $125 deductible.

Been without heat for over 6 days. Heater went out right before Christmas Holiday Weekend. Filed an online service request. Contractor still has yet to make contact. Called AHS to ask what the status was of the request I submitted. I was told if I didn't hear from the contractor, call the contractor myself and request service. I called and they are not answering the phone nor returning phone calls.

American Home Shield has helped with both my washing machine and my garbage disposal. I called my claims in and talked to a machine. However, I'd prefer talking to a person more. The garbage disposal was an easy fix. There was just something in it which the tech took out and it has been running fine. The washing machine needed a new motor. The tech came out and installed the new motor, but they did not give him a part that went with it. So he had to leave, re-order the part, then come back out again to install it. I was without the washing machine for approximately two and a half weeks and while I wasn't happy with that, the repairman himself was very nice about it.

We've had a yearly contract with American Home Shield for 20 years. I can choose some of the things they offer and that's what I pay for. They cover plumbing, electricity and all the major things that can be repaired or replaced. Though I complained to my wife that the prices are going up for next year, I understand that all the prices are going up.

Every project that I've had done with American Home Shield had been absolutely phenomenal. The local people they have are terrific. AHS says that the contractors will call me within three days but they call me up within 24 hours and we usually get them out within two days. If they don't have the parts they need, they'll go down to the store. If they need something back at the shop, they'll be back the next day. I also know that AHS is going to send the best quality of folks out if we had any problems. That's one of the reasons why I opted to sign up again for another year.