American Home Shield Reviews

I'm so frustrated with AHS. They declined my claim for unclear reasons. While I try to call CSR to talk about the issue, it has always been on hold for an hour then disconnected automatically. Gosh I just want to have someone to talk to and discuss the home issue.

Although AHS has done what they said they would do as far as fixing my issue, they are impossible to get a hold of. As of right now, I have been waiting on hold for 1:25 minutes to talk to them. The company they called, Lafayette Services in Charleston SC has not contacted me.

We recently had leaks in the pipes for the pool pump so we filed a claim to AHS online and the process was easy. The contractor they sent was okay. We had them before once, two years ago when we had a sprinkler head that was broken. I came back from vacation and I had an $800 water bill. They did fine there. Six months ago, we had a problem with the plumbing in the pool. They came that time and were supposed to call me when they got here, but I never got a call. Then this time, we were going out of town too. They came but then they had to order a part. Then, they broke something, but they fixed it. The repair just took a little bit longer than what I had imagined and they got everything fixed. They're not as communicative as other companies that we've had, but they're good and they were very nice.

I have had trouble calling American Home Shield so I submitted my most recent claim over the internet which was fine. Our washing machine wouldn’t agitate and the water didn’t go out, so the contractor had to replace the motor. He was very knowledgeable and he knew what he was doing. He had to order the parts which came in a week later. He was friendly and he did an excellent job. The machine has been great since the repair. Last year, I had five different episodes and I have nothing but good things to say about any of them.

American Home Shield has been fantastic with me. They have been easy to deal with and got technicians out right away. With my most recent claim, the contractor came out, looked at my issue and explained everything to me. It took a day or two before he got the okay for it and then it went fine. But we couldn't get ahold of American Home Shield for several days and their website kept kicking me off. They might be having computer problems at the time. It kept telling me I couldn't find the website. The repair people told me the same thing. He tried getting through American Home Shield but he couldn't either. But it turned out okay. It just took a couple of days extra, which was no big deal.

One of the parts of our garage door opener was damaged so I went online and filed a claim with AHS. That was pretty easy but the contractors were not kind of clear on what they needed to do. There were two different companies that came to see the problem. The first one came with some diagnostic but they said they needed to talk to American Home Shield. They could repair it or replace it. The upfront fee wasn’t covered so they never repaired it. When I asked for a different opinion from a different vendor, American Home Shield sent another company and they said that it should be covered. Everything is working great now.

This has been one of the worst consumer experiences of my life. You CANNOT talk to human being as the wait times are OVER AN HOUR! My garage door jammed and since I didn't want to wait an hour on the phone, I requested service via voicemail which means you have to wait to find out who your service person is and cannot contact them right away. By the time I received confirmation, they were closed - their voicemail saying the earliest they could be out for new appointments was Monday! This was on Wednesday - my car was going to be stuck in the garage for 6 day!?

Our microwave quit working on Tuesday so we completed the online request and were told that a local technician would call us within 24 hours. After 24 hours we had not received a call so my wife tried to call AHS and sat on hold for over an hour without an answer. She finally had to call the local company herself who said they had just received the request from AHS. Keep in mind that AHS had no problem taking our deductible from our account the night we called but not much interest in making sure we received a call from the repair company. Two days later, the technician showed up and attempted to fix the problem. He was very polite and tried several things but was unable to fix the appliance. The technician then attempted to call AHS from my residence to request further approval to fix our microwave but even he was unable to get an answer. He sat at my house on hold for over 45 minutes.

I phoned AHS for a sink blockage the middle of Nov 9, 2017, A plumbing company came out on 11/28/2017, cleared the blockage but did not clear the air vent. AHS deducted $125 from my checking to pay for this service. Two weeks later the kitchen sink backed up again, I immediately called the plumbing company, I have left 3 messages. They have never returned any of my calls, I have contacted AHS 6 times with always an estimated wait time of 30 mins, to over an hour. I have waited these time frames & never got a person. I finally today 1/5/18 put in an automated request to get a plumber back out to get this fixed, but now AHS's automated system is charging me another $125.00. I need to speak to a human being (1) to get my sink problem fixed once & for all & (2) I believe I am not suppose to be billed unless the problem reoccurs 90 days after it has been repaired. And it has not been fixed.

AHS is possibly the worst company I have ever dealt with in my 67 years on this planet. I bought an AHS warranty on the advice of my realtor when I bought my home in Florida. A few months after moving in I received a $350 power bill that should have been no more than $125. AHS sent Total Air care to fix it. $75 thank you very much. That was late Feb. I then went on a 6 month trip in my RV and returned home the first week in Sept. and quickly found that my AC could not keep my home cool even though it ran 24/7 and I got another $350 power bill. AHS sent Total Air care (again). After another $75 it again was fixed, for about 10 days when I realized it was again on the fritz and I got another $300+ power bill and Total Air came and fixed it again, that was early Nov.

The ice would not fall out from the automatic ice maker in the refrigerator, and we got a hum whenever we push. We filed a claim over the phone and had an AHS representative in less than five minutes. My wife spoke to them and everything went smoothly. A man came out, replaced the part and the ice maker was working fine. I’ve also had an experience where the microwave tube did not work so the technician told us to have the microwave and oven replaced. American Home Shield called and told us to go the GE online. They gave us the model number and see if the comparable agrees with us. And if not, we could look for what we want and we pay the difference.

I went to AHS online and filed a claim for a plumbing issue. AHS sent me an email and they called as well to tell me who they had assigned it to. They followed up and ensured the time that the company would be calling me directly and setting up the appointment. The contractor was very thorough, explained the situation and told me a couple of things like how to avoid the problem in the future.

The rep was straightforward, polite, and professional, and she took care of everything. The gentleman who came out and worked on the plumbing was very friendly and no-nonsense. He walked me through step by step on what the problem was and spoke in simple layman’s terms, so I understood it. It turned out that the major water leakage was from the city’s end, but the repair slowed down the problem and everything went great. The guy did his job and I’d use him again. My neighbors had the same issue and they used other people and they got taken to the cleaners. But since then, one of them already asked me to recommend American Home Shield and they should be signing up before the week.

Horrible service! A simple sink stoppage on 12/21/2017 has become worst...still waiting to hear about if they will pay for the repair. They are reviewing the write up... up to 01/04/2018 still not repaired. Because of this the unit fail the S8 inspection report. Stay away from AHS!! As soon as this issue is resolve I am going to cancel and go with another home warranty. Do not get them!!! They are liars and cheat and do not care about you. If you think I am lying call the number for service request... they will have you on hold for over 1hr! Their servicers never call you within 24 hours as they claim and their service deliver response time is over 3 days! Stay away from them like you would from someone with Ebola. I've cannot wait to finish this last service call with them. I hope the California Insurance authority ban them from operating in California!!! Disgusting company!!!

Been without working oven since Dec 20th 2017. First tech came out and said range was too heavy for him to move. Second assigned tech hasn't contacted and when we contacted them they were rude and told us to talk to AHS. Been on the phone for 1 hr 22 mins so far... Still listening to music. Tried online chat on the website and no representative is available to chat. Anyone suggest a new approach (like dropping AHS?)...

As a new homeowner, I was directed to AHS for "peace of mind". Unfortunately had to request service for my heating system due to frigid weather. The website is very clear and pretty easy to navigate. The service provider however never called (within 24 hrs especially as advertised) and tried to get help from AHS to get my heater fixed. Still waiting. Was on hold yesterday for 1.5 hours before hanging up and today almost the same. There needs to be a way to chat or alternative method of contact when the real feel temperature is -2 degrees and you need something fixed. It's been over a week since the request was submitted. Thank you.

It will be 6 days of no toilets, showers, etc. for my family. I have reported the issue and still no resolution or service provided. I pay my bill on time (automatic payment), this is my first claim with American Home Shield (AHS), and I have done my part as a customer. However, AHS has failed to provided service at my residence or escalated the issue as needed. Due my residence having a water drainage/stoppage issue and paired with the sub freezing temperatures in the area. I fear of possible additional damages (burst pipes, leaking water, etc.) that may result from AHS negligence in resolving the issue in a reasonable time frame.

Have been dealing with getting my furnace repaired since last Friday. It’s still not fixed. Called American Home Shield yesterday about the situation. They said, "Oh... go out and buy some space heaters. We will reimburse you up to $100 bucks." The company has 48 hours to contact us. Keep in mind we are having single digit temperature weather. I’ve been calling American Home Shield ALL day today but the telephone wait is over 1 hour. That’s insane. After this is settled I will be seeking another home warranty company.

I signed up with AHS in August. My first time to request service was this past Monday. I logged into my account, selected service for my dishwasher. They assigned one contractor, but then called to say that that contractor did not service my brand of dishwasher and they were assigning a new contractor. The new contractor did not contact me within the 24 hour window, so I called them directly yesterday, Wednesday. They were not able to come out until the following week on Tuesday.

I put in my first claim for a dishwasher repair, the repair company came and said they had to order a part. It took a month for them to come back to repair and I was on the phone with AHS for an hour to get them to follow up. The dishwasher was eventually fixed. I put in a request for a furnace repair. The company never came and AHS actually billed me the $106 fee along with an email saying that the company completed the repair. Another long phone call with AHS and they refunded my money, I filed a complaint with the BBB. I'm done with AHS and cancelled my contract.

This company is obviously in a complete free fall. How they have a 4 star rating is beyond laughable. Majority of reviews in last month is at 1 star. Made an online request for service on Saturday 12/30/17. AHS took $, assured I would hear from contractor in 24 hours. After calls to contractor and staying on hold with AHS twice over an hour, I still have heard back from no one... it is Wed Jan 3!!! This is a service related industry and what people are experiencing is so bad, it is potentially fraudulent. Believe it is time for lawyer to explore class action proceedings.

So far, AHS is doing a pretty good job. I haven't come across anything that's been terrible. I normally file claims over the phone and I get through fairly quickly. I recently called a claim concerning my first-floor furnace. We've had to call the technicians out several times for the same thing, but they've always come out, been very pleasant, and worked on the problem. They eventually got it figured out and explained what the problem was. People should definitely give AHS a try.

American Home Shield sent out a contractor who worked on my kitchen sink that wouldn't turn. It was stove up because of the minerals and things in the mechanism itself. The contractor was very nice. And he explained it that they are going to have to get a new faucet. I went online to file the claim and somebody got back to me the next day. The customer service reps were very courteous and professional. I'm very pleased with American Home Shield.

Our shower faucet was acting up and I submitted a claim online to AHS. Their website was very user-friendly. The contractor came out when they said they were coming. He had to go, get a part then come back. But he did that promptly and did the fix within a couple of hours after he first showed up. AHS is a good deal and is almost like an insurance policy. I pay money every month. If I don't use it, it's money gone down the drain, but if I need it, it's well worth it.

To make a very long story short their customer service is horrible. You wait for up to an hour or more to reach a person. But if you press sales it’s immediate. I had one of their Reps tell me it’s because they need help and no one wants to work these days. Well there’s people in sales that sure want to work. When my year is up I’m going elsewhere. Worst ever and it’s a shame because they had a great reputation.

I am extremely disappointed in AHS. My fridge, which was covered by my home warranty, had a water line that was not working. After paying my deductible to have a service-person review the situation, he was done in five minutes and didn't actually do anything - he showed me how to lower the temp of the freezer and wait 24-48 hours to see if the problem was fixed. And I'm still out $100. I called and asked for a partial or full refund, to which AHS said no. I will not be renewing my service and I am telling people to stay away from AHS.

Every time I call it says the wait time is greater than 1 hour. The contractors that they send out take forever, and there's no communication with anyone once they take your service fee. They don't seem to care about their customers anymore, I'm switching companies asap.

American Home Shield sent a tech. To my home on dec 28, to check out my A/C unit, after the inspection, I was told what the problem was, and immediately was told it was going to cost me, $8522.00 to fix my unit. My plan of coverage stated that if they could not fix then it would be replaced, so they offered a reduce rate of $2800. Minus the $8522. That I would have to pay, I read my contract and the coverage should cover the repairing of the unit.

Our washer had problems so we tried to use our home warranty through American Home Shield. Filling out the claim online was simple enough but that was the last time any of this was simple. Repairman sent back info to AHS, and we were to receive options a few days later. We gave it an extra few days since the beginning of the next week fell on Christmas. Trying to call led to a hilariously long multi hour holds, and random disconnects. The only way I got through was when I submitted a duplicate request online, and they called to confirm my payment information. Seriously do not use this company. They make no effort to be proactive in their care, and only engage on social media where it's visible. Go look at their Facebook page comments, it's indicative of how our experience has gone.

Thurs Dec 28 I came home from hospital and found I had no heat. Called AHS and asked for repair. This furnace has been fixed twice in Sept 2017 but I was told the part was out of warranty. The next day a repairman came out and said I need a new furnace. Before he left my home he contacted AHS and made a request for new furnace. I called him Tues and he still had not heard from AHS. I am in hotel costing us money and still no resolution to request. I called a local repairman and he is going to try and get us heat today. Now we have frozen pipes upstairs. Yesterday I was on hold to AHS for 1 hr 20 min. So far today almost 2 hrs. Am disgusted and plan on cancelling my agreement but I have already paid for serviceman and they took monthly installment out of my card today. I had service on my microwave a few months ago and it was 6 weeks before I got a microwave. Very unhappy with AHS.

The contractor that American Home Shield sent for a water heater issue over-exaggerated what it would cost to put in some type of air thing that the state required to put in. He stated it would take about $900. So, I called up another certified plumber that I knew and he said he’d do it for $400. So I just did a cashout with AHS and had the other plumber install it and didn't use the one that AHS recommended. The cashout that they gave to replace my water heater, though, was a little low. The same water heater that I want to place (50 gallons) will cost about $620 but the cashout was probably $90 lower than the cheapest one that I could have gotten that has a 12-year warranty. Still, I had three people who got AHS because I recommended it to them.

I've had American Home Shield off and on for 16 years. I submitted a claim online for our air conditioner about four months ago and I even changed my credit card payment. The AC was fixed within two hours and our payment got taken out twice, but I was refunded without having to call and say they took it twice. I had very good experiences and I pay annually, but it’s nice to not have to shell out thousands of dollars when something bad happens. People should make sure they read their contract to understand what is and isn’t covered before things happen.

I called AHS on the phone for a plumbing issue. Submitting a claim wasn’t difficult and the agent was very helpful. She stayed on the line for a very long time because I had some difficulties and she was just amazing. So far American Home Shield was very nice. If I had a problem with the contractor that they sent out. If I got the consensus with them, they obliged me and they went above and beyond the call of duty. I’m very glad that I have coverage with them. My experience was very good and everything was taken care of.

I called American Home Shield for a plumbing job and it was easy. The reps were pleasant and they got the job done. I'd paid $125 to the plumber and I just called it in. It went fast. The plumber did a good job overall because he fixed things that others said couldn't be fixed. But there were still a couple of little problems with it, so I will call him back in. I have some other stuff I need him to do anyway. Based on experience, I decided to renew with AHS. I saw they could potentially do some things that would be useful to me.

American Home Shield primarily provides service for my 20-year old furnace which I have the most issue with. When I submit my claim to them, the person who answers the phone is always more than helpful and very knowledgeable of the basic questions that I have. However, the contractors are a hit or miss and they just pick and choose a variety of people. I had one incident that went on for two months before they got me a good person in, and I called for my dryer a couple of times and had random people as well. Sometimes, the contractors also come in from a distance to my home but there are several in the area that's on their service.

We had a drain for a washing machine that started overflowing around August, and in October, our landlady decided to call AHS on our behalf. However, the first plumber who came out was not able to open the access line to snake the clog properly and did a secondary option which did not solve the problem as well. So our landlady called in a second plumber who came and fixed the problem which was great, but AHS decided to charge two service fees for the two different calls. They agreed to clear out the additional service if the second plumber was able to come to a different conclusion which they did. But the second plumber failed to send in their diagnosis to AHS, but they claimed they did it several times. Our landlady has also been harassing me to pay the fees when it's a problem between her and AHS.

American Home Shield is a great company. It’s worth the money to have somebody dependable to come out and work on our products when needed. They screen the quality of the person that will do the work and they do the work they say they're going to do. I trust that AHS won’t tell me I need something that I don’t need. We've had a lot of repairs that we had to have done on my daughter's house and mine, and they have been wonderful. Recently, my refrigerator was not closing properly and I submitted a claim to AHS. I used to do it with a rep but this last time, I went through the automated system and did it online. It was simple and I’ll do that from now on. The contractor came out when he said he was going to be here. He was courteous and cleaned up after himself. The ref has been working perfectly since then and it's made our daily operations at home a lot easier. I have recommended AHS to tons of people.

American Home Shield has been great with us and we've had them for about 11 years. In general, I have excellent interactions with the representatives. Yet I file claims online most of the time. It's convenient, quick and easy. I get an email within the next 15 minutes after filing my claim. Moreover, the contractors that they've been sending have been good and they let me know when they're on their way. Our last claim was when a fuse went out in our dryer. The repairman they sent did a great job and the dryer is working. I'd recommend AHS and I've already recommended them to one of my coworkers.

My house is only seven years old and I've had a lot of problems with my appliances this year, and I sure am glad I had American Home Shield’s insurance. Their customer service is fine but it's not super. They should not have their customers on hold for an hour or more. When a gentleman called me to renew my contract in November, I honestly was not going to renew it because I could never get ahold of them. But the supervisor that I had for a microwave issue was fabulous. She solved all my problems and reduced the price that I had to pay. However, they’ve billed me twice erroneously. First was when I already paid and the second time was when I got a $75 gift certificate for my next repair.

I filed a claim over the phone recently for the refrigerator and the washer. The reps were wonderful and they were very nice. The contractor that came was perfect. He was very professional and very kind. American Home Shield is very good overall and they’re very professional.

AHS solves the problem. When our stove was acting up, a technician came but he couldn’t fix it. He said the parts were bad and they didn’t make the parts anymore. He turned it over to American Home Shield to let them know. It was three days since they called and AHS sent somebody to replace the part which worked perfectly. The guys were really nice. They had a rope that they put down. They even leveled the stove and put the rack in it. The stove works well now and everything was great.

Submitting a claim for a toilet repair with American Home Shield was an awesome experience. I did it online but we had to redo the claim because of the way their system works. I had another toilet from a prior claim and the system automatically thinks it's the same toilet. It had to be cancelled because they were going to not charge me. There was no way on the online system to notify that this was a different claim and they should charge me for it. I found out that I basically should’ve called it in. The actual provider cancelled it for me, then I just called in and got a new one. I get the same contractor every time it's a plumbing issue. They’ve been over a couple times and they’re wonderful. Plus, I’m glad that there was no fee increase with AHS. I am extremely satisfied with them and I have recommended them many times.

We recently had a circuit board problem. My wife submitted a claim online and it was easy but calling AHS was pretty bad. It took 45 minutes to an hour. When I call American Home Shield for a claim, I need to be sitting in front of a TV and put the phone on speaker phone all the time. The contractor that we had the last time seemed to be knowledgeable and knew what he was talking and doing. And on that particular problem, he realized that it wasn’t a circuit board but it was the breaker. I thought that was a pretty good catch because he could’ve easily said it was a circuit board and charged AHS for the circuit board. We didn’t go any further and he diagnosed it correctly but I fixed it.

No matter how new an appliance may be, there’s still a chance that it may go out, so it's worth the investment to have your appliances covered. When I was having a problem with my thermostat not working properly, I submitted a claim through a phone call with AHS. It was very easy and simple. I explained a little bit what was going on and what appliance I was calling about. Their customer service side was very good and easy to deal with. Their people were prompt, came out, did what they were supposed to do and took care of what needed to be done. They were able to do their process then the contractor called me back within 24 hours and set up an appointment. When he came out, he looked at my thermostat, explained, and did some adjustments on some part of the sealant that makes it come on. And now it seems to be working much better than it was.

I had a plumbing leak and I submitted a claim for it with AHS online. Their website was very user-friendly and straightforward. They let me know when it's been called. The contractors they sent were very nice, and since the repair, things have been working fine. AHS is very useful and worth the money. I recommend them all the time and have told my friends that they should have one.

When the contractor AHS sent came, we talked about the ice machine. They were working on a dryer and an ice maker. The guy was polite. His own deal was he was not qualified to work on the ice machine. There are two different types of ice machines and he didn’t have the qualification to work on this one so they actually sent another guy yesterday to us. They claimed that it was fixed but it is not fixed. It’s not making ice at all and the water constantly runs in there. But the dryer guy was a nice guy and they are from the same company called Paul’s Appliance. We also had a claim for a piece of pool equipment, and the pool company was fine. They came out here and knew exactly what was going on, fixed the problem and it was solved within 24 hours.

We had an oven door that would not open so I tried to contact American Home Shield but I had to wait over an hour to reach them which was ridiculous. I gave up and I tried to do it online but I couldn’t express myself properly. Then, American Home Shield assigned an appliance company which I did not want because I've had them before and they were terrible. I wanted to have another appliance company but again, I had to wait an hour and a half for a call. I've been frustrated and it's not conducive for a good relationship with them.

We couldn’t get the water heater started, so I filed a claim with American Home Shield online. The technicians that they sent were polite and helpful. They just needed to reconnect the heater and its performance has been great since then.

I submitted a claim with American Home Shield over the phone and the wait time was horrible. Anytime you have to wait on the phone over 15 minutes is long for me, but I went 45 minutes and it was ridiculous. They hang up and then they do an hour, sometimes they hang up and try to do a callback. They need to hire some more people. I got a lady now who's waiting on American Home Shield. She just moved here from out of town and she hadn't gotten service. She's been calling for service but she hadn't gotten it. And she said, she had wait times hours too long.

The motherboard of my refrigerator died and the unit wasn't cold. The contractor AHS sent walked in, introduced himself, showed his business card and did his thing. He turned around, told me what the problem was and said the refrigerator might have had to be replaced but these motherboards started being remade. He had to shut the whole thing down, order a motherboard and he said I should have it within 2 weeks but it only took 10 days. He called, made an appointment, came out and slapped it in. A couple of hours later he was gone and the refrigerator is great. He cleaned up and he was terrific.

I have two homes with American Home Shield. I have one in Beverly Hills and one in Rancho Mirage. When my pool man told me I was in need of new heater, I called AHS to get a second opinion. The only problem is getting through to them. The wait time takes forever. I spoke to a representative since I hate the automated calls. The guy who came out was very knowledgeable, he did a really good job and said my heater was fine. It was just an old equipment.

I went online to file a claim to American Home Shield for my heater. It took them the next day to respond and the contractor came out the following day. He was very knowledgeable and he fixed it. I was pleased because I’ve not really had that much luck with American Home Shield on other claims. I think that they look for a reason not to go ahead and fix it. And if I say I got an issue with the air conditioner but it’s not heating or cooling, they’ll only address one thing on it and then they’ll say no. It was missing a part or it was installed incorrectly or to bring back and fix that which is typically frustrating.

This company has the worst service ever. Hours sitting on hold for an emergency call. Never did get anyone. ConsumerAffairs gives them a high rating but it's a lie. Guaranteed you will sit on hold for hours to speak to someone.

I’ve had American Home Shield for many years now, and I’m possibly quitting them. I submitted the claim to American Home Shield's website in mid October 2017. Once we set the date, the contractor arrived on time. He was not able to fix my washer. He had to order some parts. The parts arrived after three weeks. The contractor came back and replaced the parts. However, most of the settings on the control panel are not in sync and others don't work. It was already mid November, I called AHS again to report the status on my washer and, after 2 hours or so of waiting on the phone, they assigned a different contractor.

Our refrigerator went down on 12/22. AHS dispatched a repairman who showed up without the correct tools. He promised to return on 12/26. We didn't hear from the company until 12/28 when they said they couldn't return until 1/3. I spent 56 minutes on hold with AHS until I could speak with someone (they have no way to email them). Another company was dispatched who quickly diagnosed the problem and informed us the cost of a repair was greater than the value of the refrigerator, and they would have to communicate with AHS as to the next action taken. Today, five days later the AHS website instructed me to call the repair company to schedule an appointment. When I did I was told AHS was looking for a part to repair the fridge. I then spent 2 hours and 25 minutes on hold with AHS without being able to speak with anyone. We have been without a refrigerator for 11 days now.

It has been 2 weeks now. The technician came and didn't even bother to open the microwave. Just "listened". For that I paid ALREADY $125. The microwave is not fixed. I tried to call the company probably hundreds of times- never was able to get through. This is my 3rd attempt calling AHS. The previous times I got very generic replies ("Oh! don't worry, it will be fixed! Oh, we are so sorry, we certainly understand").

I have called AHS about 12 times for either a question, or to inquire about getting service. Regardless of the day; regardless of the time; the wait time to talk to a "live" person on the phone is ALWAYS over an hour. ALWAYS. How can this be? On the flipside; here's a funny story. When calling for service today, I entered my number when prompted for a "call back for assistance." I got a call back in less than 5 minutes!!

Worst experience ever! I have been with AHS for a few years, as a new homeowner the idea of having appliances covered by a warranty on an older home sounds amazing. Though when a few years go by and the water heater stops working you think, "Wow, it’s a good time to call that in." The contractor shows up gives it a look and then says it needs to be replaced. A sigh of relief, I am covered since I have a warranty… Oh wait. There are uncovered expenses the contractor tells me, it will be about $500 out of pocket, but he will have to get with AHS to report it first. Sure enough I get a call from authorizations and they break it down. We have authorized the replacement of your water heater though there are some uncovered costs. A disposal fee = $60, a pipe modification = $250, code enforcement items $60 for a drain pan, and $60 for a shutoff valve upgrade, and $100 to pull a permit.

I first called AHS about my 17-1/2 yr. old garage door opener not working. This was after it didn't work and then it did work and then didn't work. They contacted someone to come look at it and when they came told me they were told by AHS to fix it, not replace the old motor. I had to wait a week for a new "CB". This worked for 1 week only (to the day). I had to pull the red rope and disconnect from the motor to close the door manually. I called them again and when he came back and it hooked it back up, it started working again. The guy from the repair company told me that when a motor is dying, it will work and then not work. I know this is true because that is how other dying motors/batteries work. This can go on for some time. This is reason enough to go ahead and replace the motor. YOU CAN'T FIX A DYING MOTOR!!

Service rep came out last Friday and decided he could not repair our refrigerator leak because he needed two repairmen to move the refrigerator away from the wall. He indicated they would return this Tuesday. No one showed up Tuesday AM so I called American Home Shield. I was on hold for just under two HOURS, before I finally hung up. I then tracked down the actual repair company and found they had not rescheduled anyone to come out. Eventually they set up an appointment for this Thursday, a week after I first called American Home Shield. WHAT LOUSY SERVICE ALL THE WAY AROUND.

When AHS finally did get back to me regarding my issue, they quickly resolved the issue much better than I anticipated. They were very apologetic for the delays, very professional, and offered a solution to the problem. Thank you.

We have had 2 visits concerning our Samsung Microwave. They didn't fix it the 1st time & had to come back out a couple of weeks later. It is now doing the same thing but I cannot reach a single person in customer service or corporate American Home Shield. I have been on hold several times for a VERY long time with no response. The first time was over an hour. I have sent 2 emails with no response. The website says 24/7 customer service... And here I still sit. I need my microwave fixed ASAP, as this is what I'm paying you for. We are extremely frustrated. This is NOT good customer service!!!

You can get through to sales, but good luck getting through to customer service or repairs. One hour hold times every time we call, plus read all the small print. They don’t cover half the things you might need!

I have been trying to get ahold of anyone with some questions I had. I waited on the phone for 1 hour and 30 minutes and my wife called for 1 hour and no answer. For a company that we pay for a service it doesn't seem like they want our money. Seriously thinking of switching companies.

I submitted a claim 12/30/17 at 4:00 pm. It was assigned to a plumber at 4:30 pm. I called AHS to check status as I had not been contacted by the plumber as of 6:00 pm. I waited on hold for AHS to answer for 1:30 minutes to check status of claim before hanging up. I called assigned plumber to check with them, to only get an answer machine. They were apparently closed for the weekend and New Year holiday. What value is in this arrangement for me? I have a broken, leaking sink, and pay $1200.00 year (coverage for 2 homes) for a non-responsive service and warranty company?

We've had AHS since we bought our home in 2014. We have had to call several times for things for be repaired. It's always fun to have to pay the deductible even though a part is not covered. Currently I am waiting for a call from a repair company to set up the appointment I was promised was going to be expedited quickly. We (myself, husband, child) have had no heat since midday on New Year's Eve. The temperature outside has been hovering in single digits, windchill in the negatives. I was told that they would expedite my request quickly. It's now 11am 2 days later and I haven't gotten a call. I even called AHS and sat on hold for 58 minutes before I was hung up on (a few minutes ago). This has been an ongoing problem for 2 years. What exactly is considered an emergency? I thought this was pretty close. Happy I pay you guys every month for awesome service.

On Thursday, December 28, 2017, we woke to no heat. Immediately called AHS to report problem, waited over hour before we spoke with someone. Told that a contractor had been assigned the problem & we would be getting a call from that local contractor - he paid the required service fee by credit card that day to AHS. Called back 5 hours later since the contractor had not called yet and was told that the contractor has 24 hours to contact us once case has been assigned but we could call him directly ourselves. We did just that but both the business # & cell phone # pushed us to voicemail with message that mailbox is full & then hung up on us. So on Friday, Dec 29, I tried AHS again but to no avail - my first call on hold for over 1.5 hours and just when it seemed like we were being connected to an operator the line was disconnected.

Haven't had an issue with this company yet. Until recently they sent out a contractor that did not fix issue and I have asked them to come back out, when he did he had the worse attitude. Situation is still unresolved. Tried to call AHS about it to see what can be done. On hold for two hours while at work. Hung up.

I discovered a broken water heater on Friday, 12/29 and submitted a request. Was assigned to a local business, but I did not receive a call despite my request being submitted during business hours on Friday. I called that plumber and they said they were booked for a week and to ask AHS to rebook with another contractor. Contacted AHS to see if I could be given a list of other local partners so I could have someone come out who does service over the weekend-no response from AHS. Contacted via Facebook and told them I needed this escalated and help getting another contractor out as I have water just leaking non stop, and no hot water if I turn off the water line. Was told my case would be escalated and someone would be contacting me. 3 days later I have not been contacted.

We had a microwave that we needed to replace. I called American Home Shield and they sent out a person from GE who looked at it, said it was too old to fix and there were no parts and then, he left. I waited for a few weeks and he never turned in any report to American Home Shield. And so, I told American Home Shield. Two or three weeks later, they said that they were going to get somebody out. They purchased the microwave and had a company that delivered things come out and put it in. It took me almost two months to get that microwave. The other times that I have with American Home Shield were very good. This one with the microwave, on the other hand, was very bad, but it ended up good. It’s a good deal and American Home Shield's a good place.

The induction fan of our heater wasn’t turning the whole system on. I filed a claim with American Home Shield online and the contractor that they sent got it fixed. We’re happy with AHS.

I had a heating issue that had something to do with the blower motor and I called it in because I like to actually talk to a representative. The reps always seemed very nice and they were concerned about what was going on and they quickly transferred me to the contractor who seemed to know a lot about what to do. American Home Shield had put in the motor a few years ago, and they said that it was still covered under the manufacturer’s warranty. So, they were able to get the part sent from the manufacturer who must’ve paid the same repair person because the contractor handled it for me. I’ve had American Home Shield for about 18 years now, so obviously I’m pretty satisfied.

I called AHS and put in an order for my kitchen sink as the faucet was leaking and the toilet was wobbling back and forth. This problem started three months ago. They called up a company to come and fix it. They sent this big, old guy that had no shirt on with tattoos all over him. He told me who he was and came in. He couldn’t find the name of my faucet so I could call the home warranty and have them send me another faucet. The reason he couldn’t find anything was because he was too big to get down under the sink. I’m big myself, but in that job, he’s going to have to bend a bit. This whole time, this man was walking around my whole house looking at everything, to the point where I got so nervous that I called my husband. I kept my husband on speaker phone while the guy was here.

Once you file your claim with American Home Shield, make sure that it is fixed in 30 days. It's because I had previous repairs to my stove. And then I had a bad contractor who came in and never did the job. When I called American Home Shield, they acted as if I never filed a claim. I was really starting to drop them at that point but I didn't want to have to start all over again. So I decided to keep them and AHS had somebody else to do the job. But when I called them to ask what's taking so long to get a part for my stove, AHS pointed to the contractor. And I kept calling and calling. It took a whole year to get the stove fixed.

I've had AHS since I bought my house in 2012. There were horrible things that happened in the house and they've always been great. Everyone was very professional and they have always taken care of the problem. I recently had an issue with the AC unit and their people came out and fixed it. Now the AC is working great and it’s very cold.

We bought an older home and so we thought that having American Home Shield was a good thing. I used to always call the 800 number and I was on hold for a long time. And it all depends on the weather, like when we had issues with common times where a lot of people had storms and I needed things looked at, it would take 45 minutes. I'm not the one that wanted to use computers but I thought I'd try it, and so I did the last few times and it's a lot quicker.

I had an experience with a plumbing claim where it just went back and forth between American Home Shield and my homeowner’s insurance in trying to figure out who will pay for what. The American Home Shield people that I talked to tried to help me out the best they can but the issue was with the administrative part. There was a lack of communication, and getting the paperwork processed felt like forever. But their contractors were fine and we haven’t had any issues with American Home Shield in the past. The plumbing issue was just one of those hiccups that stick in your brain, but it doesn’t mean that we’re not going to stay with them. There are other cheaper options but sometimes the grass looks green on the other side of the fence, but it isn’t.

I'm a realtor, and I sell AHS. I turned in my washer and my dryer and somehow, it showed the cracks that I had turned into. When I called it in, things were all automated, but the lady who helped me went above and beyond. She and the contractors were very good. They only saw one issue, so they ended up having to come back and doing the washer separately. The tech replaced a valve on the washer and fixed that yesterday, so we're good. He checked it as far as he could, but he said that it would have to run an entire load through. He told me to let him know if it wasn't working correctly and he'd come back. We've run one load through and the softener didn't dump during the load. When my daughter opened the drawer, it dumped down, so we're going to try one more load through and see how it does. American Home Shield's contractors usually come out quickly and the same goes with our fix.

The most recent claim we submitted to AHS was for a plumbing issue. The contractors who came had to come back because the faucet didn't stop leaking. They came back out after I've called the very next day, and fixed it up. The contractor AHS sent for plumbing was pretty good. The only problem I've ever had with American Home Shield was when we had an air conditioning problem a couple of years ago. It took two weeks to get our air conditioner fixed in our house in Las Vegas. It was 103 inside, and our little baby daughter was there. It was pretty bad. The electricians had to order parts from American Home Shield and American Home Shield just dragged your feet up in getting parts especially that was a hot summer in July in Las Vegas.

My dryer wasn't getting hot. I went to AHS' website to submit a claim and it was easy doing it. They sent a technician and he was hands-on in explaining to me what went wrong, what parts he was going to order and what the next step was. I had to have them come back out and it was just as good. On the other hand, they sent me an email about an item that I had submitted for repair, that it was going to be replaced but it was confusing on how they wanted me to respond. They were asking for a lot of information and a lot of stuff was redundant. Even though they sent the email, I'm still going to have to call them and have someone to walk me through it. Other than that, their service was wonderful and my dryer now is working great.

I really appreciate that I have the AHS insurance so I can get any problem fixed quickly. It was the second time that we had problems with the garbage disposal so I’m assuming that it is not in good shape. It was clogged as the sink was filled with dirty water that wouldn’t drain. I made a claim to American Home Shield online and a contractor came over very quickly and investigated what was going on. He tried a few things and was able to quickly fix it without getting a new part. The garbage disposal has been working but I cannot guarantee it’s not going to happen again. The experience has been very good as it usually takes several days for a technician to look at it if I didn’t go through AHS. I’m pretty satisfied with them so far.

Our AC wasn’t working the way it was supposed to and it started leaking. I submitted a claim with American Home Shield and it was very easy. I called them, explained what was going on, and they sent a gentleman named Alex, from ANR Air-conditioning. He explained everything he was doing and he figured out that the problem was with the heating unit. The whole process took about a month because he had to get an approval. And he had to order some parts because I have an older furnace. Three weeks after he put it back in, we got a little bit of a cold at the house so I called AHS back and they sent Alex right back out and he fixed it. He knew what was going on and he was fantastic. I’ve already talked to people about getting AHS and they’re planning on starting it because they have somebody else where they have a lot of problems.

Recently, the dishwasher was not working and the hot water heater went out. Filing claims for them with American Home Shield has been easy. One time I used their website and the other time, I called and their reps were very helpful. The contractors that they have sent were friendly and helpful too. With the water heater, they assessed it, got a price and they had to come back another day to fix it. I’ve been happy with AHS.

I put in a request online since 12/7 and it hasn’t been done yet and American Home Shield already charged me even before the work is completed. The website asks for a card number and I have to put the number in to move on. Then I have to make a choice either I pay now or I pay later. If I say pay later, they're still requesting the credit card. Today, the guy called twice and told me he was on his way. He left his tools someplace, and when I called, I was told that the plumbing place that he’s coming from had to put the appointment off because he was in an accident with a truck. Prior to the accident, the contractors usually come within a day or two. I have another property that I have them as the home warranty and they show up over there. I hope the contractor comes here today and I'm waiting. Now, he’s holding me up and I will have to go to the store. Today, I'm dissatisfied.

The last claim we had with American Home Shield was about a garage door issue. I called them to set it up and the reps were good. The issue was something that was not working properly after they came out and it happened within three months. So, they didn't charge me extra and it was trouble-free.

My garage door pipe needs screws and adjusting and I was very happy because American Home Shield covered its motor. Also, the guy who came was pretty good. The other time that I used AHS was for the air conditioner on my rental home and townhome, and the contractor had to come back about four times to fix it. The last time they came, they just filled the freon. I paid an additional $500 and I wasn't too happy with that one.

I submitted a claim for our toilet to AHS and the contractor was on time. He was also very nice, very professional and fixed it in no time. They had to get a part so they had to come back and since the repair the toilet has been working great.

I've been using AHS for about a year and recently, I had a claim about a plumbing issue. The thing that keeps the tank of my toilet close when I flush it wasn’t working properly for a week already. I called AHS and they listened to my complaint. They made sure that it was covered under the warranty then they set us up with a local plumber who came and took care of it. The plumber ended needing to replace the part which he had in stock. Sometimes, I pay upfront but at that time, AHS billed us later and I paid the deductible online.

My air conditioning's capacitor was damaged and the technicians that American Home Shield sent fixed the job quickly. Plus, they were very informative. They let me know what was going on. Another time though, for the same issue, the contractor took two weeks to get back with me. It was irritating because I had family over and, unfortunately, the air conditioner wasn't fixed. But I would still recommend American Home Shield. It has been a good experience with them overall and I definitely plan on remaining a customer.

We needed to replace the garbage disposal and it was fairly easy to file a claim to American Home Shield. However, it took three and a half weeks for them to replace it. The first plumber assumed we had a cheap 1/2 horsepower and he was supposed to put in a 1 horsepower. He still put it in then I called the office back telling them about putting in a 1 horsepower. We had to set it up again so the next guy came out and he was supposed to bring the 1 horsepower. He goes up to Home Depot to buy but Home Depot is out. He had to come back out a third time.

My refrigerator was leaking water all over the floor, and I tried calling American Home Shield, and I couldn't get through. And then, I did it online but we got messed up and it took three weeks to get somebody out here. I waited but nobody ever called. And so, I finally called them again and got somebody, and I was able to get it done very quickly, too. The contractor was wonderful and very kind. He knew exactly what the problem was and got it fixed very quickly. My refrigerator is not leaking anymore so it's working well. Also, when I had AHS for the dishwasher, the issue was fixed very quickly by the service person. I'm grateful to have AHS. They're a very good company with a good reputation. They've been friendly and always been kind, and I enjoy working with them.

Our furnace started making grinding noises about 12 hours ago (sounds like a loose motor barring) and we submitted a request and paid for the service call through the automated system. When I contacted the contracted company - whom never contacted us - I was told that because the issue wasn't expedited that they could not come out until Tuesday. We are in a wind chill warning with temperatures of 20-40 below zero F through Tuesday afternoon. I don't like the idea of running a furnace with a loose barring or motor issue so I called the AHS customer service, waited over 2 hours and spoke to a woman that let me know she'd look into expediting the service order with the original company.

Submitting a claim with American Home Shield for a plumbing issue was easy. Initially, I filed my claim online, but since I didn't like the company they set me up with, I called to ask them to send someone else. I read reviews online about the first company and they were not very positive. The second company was fine and the tech they sent was very professional. Everything went well, just the way it was supposed to.

We submit our claim online or over the phone. American Home Shield's site was very easy to navigate but it takes a long time to get a call back when you do it online. When you call, their average wait time is one hour but once you get someone, they are helpful. AHS replaced our refrigerator freezer and they had great guys who delivered it. Any claim we made in the past, whoever they send are usually really top notch.

My gas furnace went out and submitting a claim for it with American Home Shield was pretty easy. Also, the contractor that they sent was phenomenal. They were very prompt and they called to let me know when they were coming and they came when they said they were coming. Since the repair, everything is working great. My contract was getting ready to expire and because the service was so great, I renewed it. It’s a wonderful benefit. It’s a peace of mind benefit.

American Home Shield is definitely something I use and my experience with them is mostly positive. They get the qualified professional out to me quickly so I found a lot of value in it. The only negative is their customer service. It's something I didn't really care for once I try to contact them. I call them and they put you on hold for an hour and a half and it's crazy. It's one of the worst experiences. As long as you don't have to contact them, everything is good. I like sending emails and they gave me the whole, "Oh, somebody will get back to you." And nobody ever got back to me.

I've been very pleased with American Home Shield and I have nothing but good thoughts for them. I’ve been with them for 17 years, since I got the one-year warranty with my home purchase. At the time my husband was disabled and we really couldn't do maintenance stuff anymore so we kept them. Previously, the wait when I called was fine but I noticed that if I call now, it's always hard to get through the line. Nobody will stay on the phone waiting for 30 minutes, so they need to have a line where we can leave our name and number and they call us back. But the reps are very nice and helpful when I get them on the phone. Recently, I had to call AHS because my furnace went out. The experience went very well with the contractor and the furnace has been good since the repair.

My refrigerator was not cooling. I started a claim to AHS online but didn’t get a response. I called on the phone and they couldn’t get a guy out here. The GE repair guy was busy and I ended up waiting 10 days. I said I can't live without a refrigerator for that long and finally, they gave me permission to hire someone else. I hired a contractor and they were here the same day I called them. The ref was repaired and it has been fine since then. Although AHS paid off for the services of the contractor I hired, I’m quite dissatisfied with the experience. AHS should have other contractors to fall back on if they can’t get their prime guy.

I was without heat for a week. I've been with American Home Shield for years and it took a long time before they switched over to another company which I could do after a week when it's the winter time and there's no heat in my house 24/7. The people came out here four different times. The first one said it was a loose screw. Another guy came out and checked something else and refigured the thermostat on the wall but it didn't work. When the fourth guy came, he took the board and said that it had a little spot on it so they’re ordering another one. He didn't sound like he was sure that was the problem. The other guys didn't solve the problem but at least they looked like they were sure it was the problem. The fourth guy wasn’t encouraging at all and wouldn't answer well, not even when we had to order.

It was easy and fast submitting the claim for my heater through AHS' website. The technician was great that he went on a Saturday and took care of the problem. On the other hand, prior to the heater, I had an issue with the AC and AHS sent a contractor. The tech connected the AC but disconnected the heater, and I paid again which I shouldn't have. When another contractor was sent, I told him what happened and he made sure that both were working. Other than that, I like having AHS because it’s very convenient, fast and efficient. I have a rental property so, if something was to happen, I'd simply call somebody. As soon as I submit the claim online, I get a text within an hour. Most of the time, I get a phone call from the contractor, asking me what the problem is and when they are going to come and fix it.

We're having a terrible time with AHS. On the 13th of November, they sent out a technician to look at our oven. The contractor told us that they cannot replace the part that we have. It's going to have to be rebuilt and that they'll send it off. AHS was supposed to contact us and ask us if we either want the unit to be rebuilt or if we want a cash settlement. However, I called them and I have been held two different times for over two hours each time and never got to speak to anybody. I've never experienced a situation where you cannot talk to a person.

At first, I was hesitant because there's Choice and several others that are not as cool and I've heard a lot of negative things from them. But a couple of guys at my work said American Home Shield has been really good so I gave them a shot. I tried something small that I had a problem with and they surprised the heck out of me. American Home Shield got me up to par with everything. It was too good to be true.

I call American Home Shield to file claims and they text me who the service provider is going to be, then the techs reach out when they're going to be there. It's a smooth process. Recently, our 20 year-old oven malfunctioned and wouldn't unlock. We had to shut the breaker off. The contractor that came had Yelp reviews that weren’t so good, but he did a good job and I'd have him back again. They were on time, neat and cleaned up after themselves. Plus, they kept us updated on when our part would be in.

We’ve had AHS for five years. Ever since I've had them, it was very easy for me to maneuver online. When my heater did not come on recently, I submitted a claim online. Then they got back to me and told me who would be coming, and approximately when the contractor would be coming. It was the beginning of the season and the heating unit needed to be checked. AHS responded quickly and the serviceman they sent was a miracle worker. He went out and it took him minutes to work on it. He knew what to do and got the job done. He got my heater on and it’s been working fine since then. I'm pleased that I have AHS.

I had the energy people over on a Sunday night and they smelled something bad coming outside with the furnace pipes. So, they showed me down, asked to get my furnace, and we had American Home Shield get a heater company over. AHS was very responsive and quick, and the small family-owned company was great too. They said the furnace was bad, replaced it two days later, and did it as fast as they could. We appreciated them and would use them again. You have to use Home Shield too.

I put in a claim with American Home Shield for my garbage disposal that stopped working. The contractor they sent out was really good. He was quick, thorough, and a very nice person. It was a great experience.

I had a clogged toilet then I filed a claim to American Home Shield and the process worked pretty good. I usually do it on the phone because sometimes their online choices aren’t very good. Then the representative would take my information and let me know who's going to contact me and their phone number. The guy came, fixed it and the repair was just fine. All of the contractors they sent seemed to be very good. I've been very happy that’s why I've stayed with them for at least 20 years now.

My AC suddenly stopped working so I went online the night I found out that something was wrong and submitted a claim for it with AHS. The submission process only took a few seconds and I was very satisfied with how AHS handled the situation. They sent me an email that a request was sent to a certain company and the next morning, the contractor called me and we set up the appointment. It was so hot at the time so he had to come as early as possible. He showed up on time just before noon that day and spent an hour trying to repair the AC. I watched how he worked on the outdoor units and I was very satisfied.

When I called American Home Shield to file a claim for the electricals of the pool fountain, the reps were straightforward. They took all the notes and dispatched the contractors. The contractors came on time, diagnosed it and told me what the issue was. They were professional. But they had to wait four weeks for the parts. They fixed two out of the three problems. AHS kept debating with me on the third problem on what was covered and not. I told them, "You guys are assuming the salt cell system is not covered, which is fine. What I'm telling you is the electrical panel is the problem.” But they wouldn't agree, so they haven't fixed the third part of the problem. It was only because American Home Shield does not authorize it and not because the contractor can't do it.

The front door of my front loading washer wouldn't close. So I filed a claim online and the technicians sent by AHS came out and fixed it. But they found another problem. Apparently, there was an issue with the circuit card. When they came back out to put a circuit card in it, they determined that there was something wrong with the washer drum. They said they were going to come out the next day to fix that, but they didn’t, so I had to get a hold of the contractor that was working on it. They apologized for not getting back with me, and they sent a master repairman out who determined that it was going to take several hours to repair. So they referred it to American Home Shield to determine if they were going to repair it or replace it. So that was the process of how that contractor determined what all the faults were, and for each problem, they had to wait for the necessary parts.

I had a tub drain that needed to be fixed and it was going on for a while. Plus, my sink was getting loose for a period of time. It happened quickly and I was afraid it was going to break. I've been gone a couple of days and I noticed that when I came home from out of town. I called in and told AHS about it and they gave me a name and a number of who was going to do it. After I had my claim number, I called the vendor and asked when we could set things up. They set up an appointment for the leak for the next day and they fixed it. They did a very good job.

I called AHS to have my water heater fixed. They sent someone from Atlanta, which was three hours away from where I am. The guy gave AHS a quote that was going to cost me $938 out-of-pocket since the part was not covered by AHS. I've read reviews about the guy that gave the quote and several other people said that they had a problem with him jacking up the prices trying to beat their homeowner’s insurance out of more money. For that reason, I didn’t want him to come back to my house.

I have an issue with a claim that I need to talk to a customer service about. I made several attempt. I was on hold for 1.5 hours once, 1 hour second time and .5 hour the third time. I still haven’t been able to talk to customer service. I called sales I was able to talk to customer services. Very disappointed.

The worst. The first time we called (about a week and a half ago) it was almost two hours on hold and then they forgot to submit the order to the electrician so we had to call back, wait again and have them actually send through the request. Problem wasn't fixed and so we had to call back today. Just spent 2.5 hours on the phone with them only to have a recorded message come on telling me they are experiencing an interruption in the phone lines and then hung up on me. Tried to submit a ticket online but it won't let me because there was a recent work order for the same work. Yes, there was. And it wasn't fixed. Which is why I am calling again. If this isn't just an outright scam, they are making it so difficult to get any money for repairs it just isn't worth it. Put the money spent on them in a savings account and use that when things break down - don't give them a dime.

The head of the shower was leaking and American Home Shield hooked me up with a plumber who came the next day. He was great, did a great job fixing it and was very timely. In fact, he was even early and had to wait outside because I had to pick up my kids. I usually file a claim over the phone and it's automated, so it's not very long. Then I'd get an email confirmation and within 24 hours, I'd get a phone call from whoever they assign me to. The setup is streamlined. However, if I have to ask a question or change anything, then I generally would have to call and it would take forever to get a real person on the line. For instance, I waited for 45 minutes when I had to change my credit card information. But once I speak to someone, they're very helpful.

We had a problem with American Home Shield before and we had to go to manager from manager which took a bit of time but we stuck with them. The most recent claim I had with them was for a leaking pipe. When we had a new washer and dryer installed, the connection of the dryer to the pipe cracked since it was so old. Then, when a new one was put into place, it was leaking. I called AHS and I told the reps the problem and they told me who they can send. They found someone close by quickly and they gave us the phone number. We called the contractor up and made sure that the appointment was set. The contractor came out on time and knew what the problem was. He cut the corner of the pipe and put in a new attachment. He did everything professionally and quickly and was very polite. I'd recommend AHS.

I usually submit my claims on the internet because the phone is a disaster with American Home Shield now. It’s a terrible service. When I first signed up, I could call and talk to a customer service rep within 10 to 15 minutes. Now, it’s literally over an hour, which is unacceptable. It’s very frustrating and has made me think about leaving. Lately I've been doing it online where you enter your contract, click the service and click the item involved, and that’s it. The problem is that you can’t request multiple items. If you have multiple plumbing issues, there’s nowhere to detail it so you have to talk to customer service. I’ve got two garage door openers and they’re both broken, so it's just one claim and I’ve got to call and physically talk to somebody so they can put the second claim in.

American Home Shield has been very good at what they've been doing but they have a couple of contractors that I'd rather not do business with. My AC had a problem. My unit is a water-cooled one and it was working, but one of the sensors went and ran out of water, and it wouldn't shut off. I needed it fixed because if something goes wrong, the whole unit would have been possibly broken. The original contractor didn't get it fixed and I kept on complaining, and American Home Shield finally sent out a different contractor who fixed it that day. I love that guy and I hope I do business with him again. However, the service call fee of AHS has gone up.

Just this morning, a guy came to work on the plumbing. I called American Home Shield about three days ago for a sink faucet but it was a hose that’s actually the problem. And so the guy has to come back tomorrow morning to replace the hose. The thing is, the entire faucet needs to be replaced but only after the granite is fixed. It’s constructor’s thing but the granite was too thick. So, I got to talk to AHS customer service and see what they can do and then we start from there. AHS has been great in the past two years that I’ve been with them. I have an issue, but not with AHS.

In the third week of October, I had a plumbing issue and filing a claim for it with American Home Shield went pretty good. The technician was friendly and got here within 48 hours. Also, they were able to schedule when I was home so that was good. During another issue, though, in which my refrigerator was leaking, it took the people about a week and a half to fix it. That was unpleasant. When the technician came in here, I have to show him where the leak was. I’m the one that discovered where the leak was and he had the wrong part so he had to come back. That’s why the whole process took about a week and a half.

If you call American Home Shield, they would keep you on the phone waiting for an hour on average. I don't understand how they do business. It was so frustrating and we gave up. When we filed a claim we submitted it online. The heater was not working to the Jacuzzi. When the guy came he said the plumbing was disconnected between the motor and the Jacuzzi but that it was not covered and he wanted out. In my contract, the plumbing is covered but since they said it was not we are waiting. My brother talked to somebody and that was the last we heard. It was a terrible experience.

I've been satisfied with American Home Shield up until now but I wasn't very happy with my latest experience with them. I called and told them that my washing machine wasn’t working. They sent me a repairman who then told me I needed a plumber. He also said he was going to get me a plumber and I would not have to pay for it. So, a plumber came out. Then I got a call from AHS saying that I owe the plumber. And I told them it was not fair. I didn’t call the plumber and I also told them what was wrong with my machine. They also said that if the washing machine guy did not charge me, then the charge would go toward the plumber. And I looked at my email and I saw where they were asking me for the payment. So, not only did I pay the washing machine guy, but I also I owe the plumber. Other than that, the machine is doing well since the repair.

We've been American Home Shield members for at least seven years but I don't want to waste any more time dealing with them. I had a terrible experience. We had a problem with the water heater and they sent a guy who wouldn't listen to us. He told us that the claim would not be covered. And when I asked why it would not be covered, he said that it was because he said so.

We've had very good results every time we've called American Home Shield. The only problem we have is getting through. We get put on hold on the phone and the wait can be anywhere between 20 to 50 minutes, and then usually a recording comes on saying to leave a message. So, I’ve learned to do everything online as I get better results in requesting a service call. Sometimes I have a little struggle with their website, though, but it's okay.

I had a claim submitted online to American Home Shield for my washer and the process was not difficult at all. The contractor they sent was fine and everything has been okay since the repair was made.

Submitting a claim for a pool pump issue with American Home Shield was a very painless process. It was all done online and the contractor that they’ve sent was a local guy. He's been here before and he was fine. He listened to what we perceived the problem was and took our input to find a solution for us. I dropped AHS one time because they were horrible but they've come a long way. They've done a good job and they've improved a lot.

I filed a claim for our kitchen oven over the phone with American Home Shield. They said the people who would be performing the service would be in contact with me. I asked for a follow-up phone number and they gave it to me. I was contacted within 24 hours to set up a time when they could come in and do the job. The contractor called and gave us a window, and then called within 15 minutes saying, "Hey, we're on our way." So, he was no problem. Our interaction was fine and there was no difficulty at all. He looked at it and said, "Oh well, this is going to be pretty simple." I said, “Great.” He was done in 15 minutes. It was one of those things that take specialized screws and stuff to put in that I couldn't handle. He fixed it in no time at all and was in and out of here very quickly. The oven works fine now.

American Home Shield has been great up until last year. The person dispatched for my recent claim was helpful. He was very knowledgeable and very professional. However, I was dissatisfied with my previous claim for a replacement of an oven port. I tried to submit the claim online but it wasn’t easy. I wound up calling the claim to American Home Shield. I live in a house that was built in 59 so the wiring is old. There were a lot of issues and I have some outlets that don’t work. When I plug the microwave and toaster oven in the same plug at the same time, it flips the little safety switch in the outlet and shuts both of them. I’ve learned not to run both of them at the same time but the outlet burned out. I know how to swap outlets but because it’s an old home, I wanted to take precaution and have the other outlets fixed as well.

American Home Shield has been very helpful. They've been responsive when we have a claim. Our most recent claim was for replacing a light switch but the last major one we had was when we needed our garage door springs replaced. They were the tight springs that are over the garage door. We submitted the claim over the phone and had a very pleasant interaction with the representative.

This was the first claim I submitted since I’ve been with American Home Shield. I did it over the phone so I can get the names and places. There's an electrical issue with my doorbell and the other problem was with the dishwasher. The representatives were excellent and explained in detail that there will be two technicians who will come. Then, the electrician who came did a very good job of squaring the inoperative doorbell and the exhaust fan in the upstairs bathroom. He got both of them working.

It's winter and American Home Shield took too long to repair the furnace so I brought in someone else. When I came home, I felt that the furnace was not working. I have a kid, and my wife had three operations. I asked the rep if they could make it speedy. At 7:00, the house was freezing and I could not get out. I called my friend and he came and fixed the problem. By the time the contractor called me at 1:00, the furnace had already been fixed. AHS is good but their contractors need to come out faster especially when it's for air condition or heating. Other than that, I've had a good experience with American Home Shield. For peace of mind, I recommend getting them.

The opener for my garage had broken and I had to do the claim online because I could not get a hold of anybody on the phone. It was over an hour hold and the only way you could get somebody is if you call like you were a new customer coming in but of course, they couldn't help you with anything. The website was user-friendly but I was really irritated because they wanted to charge my credit card automatically and I did not want to give my credit card information. I'm used to paying the vendor that actually comes. So I chose to pay for it two days after the service, in case something didn't go well.

I've had some problems with American Home Shield in the past. My husband was sick and it would get very warm in the summertime, and we had problems with the air conditioner going out. We made a call on the weekend because we had low heat and my husband couldn't get hot, but they told us we couldn't get anybody until Thursday. We called somebody who came out and fixed it, and we sent American Home Shield the bill. We didn’t hear from them and they never paid anything. I still have American Home Shield and we've been with them for a long time, but I'm not happy with it, especially in an emergency like that. There had been other times we called them twice about our air conditioning and it was the same problem. We haven't had to call them a lot in the past but the most recent claim was fine. I submitted my claim by phone and the reps were okay. The electrician was very good and it was a very good experience.

I submitted a claim for a plumbing issue online to AHS and I was notified by text that someone was coming out. We've used the contractors AHS sent before and they're really good people. The process is always very easy and everything was great.

Five months ago, I submitted a claim over the phone to AHS for my AC and the contractors took four days to come out the first time. I had to call again and they were supposed to come back but didn't make it for another three or four days after. They blew me off a couple of times and I had a couple missed appointments before they came and checked. They patched up my AC with sealant and dye and were supposed to come back and find out where the leak was. But they didn't do that until the air became warm again at the end of summer. I put in another service call and they were going to come out and replace some part on it for starters but it still hasn't been resolved. I also spoke with American Home Shield and they said that the parts just came in, which was the contractor's excuse for not coming a couple of months before, yet I still haven't seen them. So, I wouldn't recommend them.

The tank of one of my toilets had a break by accident, and I called them, and they argued that in spite of having the toilets covered by the guarantee the type of failure was not covered by the insurance. After careful revision of the contract, I realized that they were right but anyway, I canceled the policy with them.

We had a refrigerator repair. Submitting a claim with AHS was good and I spoke to a representative. The service from the contractor was very good. He was knowledgeable and honest. It took two visits for him to fix the refrigerator. However, I'm not renewing my contract with AHS. It's way too expensive. I wish they could get rid of the copay, the service fee you have to pay upfront. The competition doesn’t do that. They should reduce the overall cost and have a wider variety of contractors.

Our heating in our house has been out for 5 days now. When placing a service call I specified we have a Navien heater. The service company assigned took two days to come, only to tell me they do not service our heater. I called them and they told me they told AHS a new vendor was needed. I have called AHS at least 6 times. On hold each time for an hour before being disconnected. I sent a message on Twitter and no one has helped me. I have no heating.

I had some plumbing issues and I went online and got a call the next morning. Everything was very smooth. The time before that, I called and I was on hold for a really long time. It wasn’t American Home Shield's fault since there's a lot of people calling, but online was a lot quicker. The contractors were out to fix it right away and everything was awesome. The very first time I did it, it was Above & Beyond Plumbing and Tim, the owner, was awesome. He lives a couple of blocks from me and he was the one that came out also to fix my plumbing the very last time. He's a great guy. Everything's in working order now. I’ve been with American Home Shield for a year and everything’s been great. It's worth the money and others should definitely get it.

The American Home Shield website is convenient when I filed a claim online for our ice maker that stopped working. The problem was solved in the first attempt of repair, which took about 45 minutes. The ice maker works now and I'm satisfied. Also, I inquired about the status of my coverage and the representative I spoke to was very professional. Everything is good.

A burner quit working on our electric stove and I went online to fill out a claim with American Home Shield. It was easy and the site just asks what’s wrong and who made the appliance. The contractor was good and I liked him. He was knowledgeable and quick and he cleaned up the mess he made getting stuff on and off. The stove has been working fine since he repaired it. The same guy did some work for me before and the company he is from seems to be well informed.

About two weeks ago we had a leakage in one of our faucets in the toilet upstairs, so we requested American Home Shield to come and fix it. Their representative was very nice. She immediately said that she can have somebody come. I wanted it to be done as soon as possible, so she gave me two options and we picked up the first one that was available. The guy who came was also very extremely nice and efficient. He had to just remove a couple of things and put in a new gadget then the whole thing was fixed. He didn’t take more than 10 minutes to fix it. He knew his job very well and he even explained to me that it was something that I could’ve done myself. I was looking at it while he was doing it. It was indeed a simple process, but not being a handyman, I didn’t want to take that risk.

When the man sent by AHS came to fix my heater, he said he had to get another part so he couldn’t fix the whole heater. Since the partial repair, the heat came on and its performance was fine, but it’s been almost a month and I haven’t heard anything back from him. I’ve been waiting for him. Other than that, AHS is good and I like it. I had to call them back for my refrigerator and I’d rather pay them $70 a month instead of out my pocket at one time if I have to buy another refrigerator, heater, or stove. I would recommend them and I always tell people including my son who’s in California to get them.

HVAC systems are very complex and I don't know about fixing them. I knew ours was an old system but it was a system that should last 30 years if properly maintained. This one was only 13 years old, so it got a good 17 years. I've had a problem with it for years and AHS sent some company out about three years ago to replace the compressor.

My toilet broke and when I came downstairs, I had a leak coming from the ceiling. I thought it was the toilet so I went back upstairs and shut the toilet off. I called American Home Shield and they sent a plumber out but he was unable to find any problems. There was nothing showing that there were any breaks. The bathroom tub cut up a pin-head sized chip but I haven't showered that morning.

I needed to have my dishwasher repaired but the first tech that American Home Shield sent out was not able to fix it. He said he would have to refer it to an electrician. I wanted to reach out to American Home Shield's customer service about that but there was no way and that was a very big issue. They wouldn't pick up the phone and my call always went to voicemail. I tried for a few days and their number was busy every time. So I felt like the only way through was to open a ticket on their website which was a bit painful. They sent another company and they got the dishwasher fixed. Then they billed me so it was a little confusing. But it finally got taken care of.

I went to American Home Shield site recently and submitted the information on my garage door as I would always go online when submitting a claim. Once, I had a dispute with a name change in person versus them taking care of it automatically, and that was the only time that I called American Home Shield. Every one of the contractors that had been sent out has been very knowledgeable and helpful. The contractor that came to fix my garage door explained to me that there was a portion of the door off the track. He took it out and showed me exactly what needed to be done. He fixed it and then everything else has been working fine.

I thought I was going to have to put in a new water heater but the guy that American Home Shield sent diagnosed and took care of it immediately. Also, submitting a claim online for that was an easy process. I only had one bad experience with AHS, and it had been with my air conditioner. The company that they sent me was terrible. Their guy extended damage to my house. A leak occurred because he did some bad connection. It wetted up all my carpet and it leaked into my garage. It also bubbled up the sheetrock. He was supposed to come back and repair what he did wrong. He even put on my receipt that it was his problem and that he was going to take care of it but he never came back, and my problem is still here. Also, when I called, I was put on hold for over an hour. One time, the phone was hung up after waiting an hour.

My tankless water heater wasn’t working. I called American Home Shield to do a claim. The contractor that was sent out did a great job. He was very good and that makes a big difference because I have parts that needed to be replaced and he knew all about every part and more. He would totally be the one that I call if I have any future problems.

I've been with AHS since 2002 and their customer service has been horrible. The technicians that come out were pretty good but I could never get in contact with anybody. I once called their 1-800 number and was on hold for an hour. I wanted to submit an online service call but I couldn't since they still had me in their system as owing them money way back in January, which I didn't know. I had to call them multiple times to get that cleared up. I had written a check to the company and they've cashed it.