American Home Shield Reviews

Our fan broke and wasn't blowing hot air. I submitted my claim to American Home Shield online and was worried doing it because it was the weekend before Christmas, and I didn't know how fast they would get to it. We have young children in the house. But AHS submitted my referral straight away and emailed me the contact information of the contractor and I was able to get a hold of them right away, which I really appreciated. The contractor went out of their way to send someone here on the eve before Christmas to see if they could fix it, and I really appreciated the extra step they took for us. The repair guy was very professional and friendly. He was around for an hour, took his time, tested everything, and did a whole inspection on the fan just to make sure nothing else was going on.

My plan covering plumbing, electrical, and HVAC is worthless. Not only does American Home Shield provide incompetent and irresponsible contractors, they also get an “F” in customer service. After a sewage backup in my master bathtub, the plumber they sent could not clear the clog but assured me that he was immediately submitting an authorization request to AHS to enable him to proceed with the work. 2 days later and multiple calls to the plumber and AHS have resulted in nothing. Multiple requests to AHS to hear from a manager has yielded no results. This company is a complete rip-off and I am extremely frustrated that I’ve paid them to get zero service. Don’t waste your money with them. They are the worst!

My daughter called American Home Shield to come out because the pipes on the washing machine was stuck up. The contractor came out on the time they scheduled and fixed it. But the last time that my daughter put in a claim for heating with American Home Shield, the contractor couldn’t come right then. American Home Shield always gives appointments and before the time for the appointment to come up, my brother came down and solved it for us. So she called American Home Shield and canceled the claim.

The realtor that sold us our home in Houston recommended American Home Shield and we continued with them when we moved. We've been with them since 1994. They are very responsive and fair. A month ago, I submitted my claim over the phone for our heating unit that quit working. Cote's Heating came out. They thought they had it repaired, but it went out again. They came back and fixed it again but it went out a third time. They finally found that it was a defective wire and repaired it, and it has worked fine since then. The people from Cote's were excellent. However, I usually waited up to an hour if I wanted to speak to a representative on the phone. Also, things have gotten more expensive. When we started with AHS, our service calls were $25, not $75. Nevertheless, my experience has been good.

The most recent claim I had with American Home Shield is for a plumbing issue in my bathroom. I filed it with a rep over the phone and I waited for only about 3 minutes. It was pretty quick. The contractors that AHS sent did a pretty good job. Since then, everything had been working the way it should.

I have an active claim with American Home Shield for a refrigerator replacement. While they have determined that the refrigerator is non-repairable and that it is no longer produced, I've gone on and purchased a new one. Now, I'm just waiting for the reimbursement check from them. Submitting a claim is painless, and American Home Shield is doing everything on the front end pretty good, from the standpoint of calling in, scheduling the service, and dispatching the vendor. But trying to get a follow-up is a really tedious process. You are on the phone for an enormously long period of time waiting for someone to pick up, which they really need to take a look at because they have a customer and they're trying to get a resolution to an issue which just closed out. It's like going to the grocery store and you filled up your bucket then you get to the checkout counter and it's backed up and you only got two cashiers.

Normally it takes two days from the time you call American Home Shield until they can get someone out to provide the service that you need. But the winter temperatures in Southern Illinois are going to be down around zero tonight and for the next three nights. I worry that if we have a problem with our furnace, I can’t wait two days to get a repairman. I haven’t run into that problem yet but if they can’t get somebody out within two days, then I’ll have to work something else out. My air conditioning and heating unit is also covered. It’s hotter in the summertime and when something happens to the unit, you need service almost immediately. If worse comes to worst and I can find somebody who will come and fix it, and I’ll just have to pay the price. I hope that I don't run into that though.

For the years that we have been with American Home Shield, we've not had one problem with any claim that we've ever had to file. We do it online and their site is very user-friendly. Generally, less than two hours afterward, I get a confirmation from their service provider notifying me when I can anticipate the service call being completed. And then, when the technician is in route, I actually get an acknowledgment of his movement because I normally meet him at the house.

I submitted my claim online and then I called. American Home Shield's website was okay but the phone was ridiculous. I was on the phone waiting for over an hour. I have little kids and I have my mother who's older. I called overnight when I found what was freezing and they told me somebody would come by tomorrow morning but nobody came. I called around noon to tell them again and they said, "Well we're still looking for somebody." It was more than 24 hours but once they found the guy, the person came and found the problem. He was very professional and he did very well. We have to wait for the parts he said he ordered so we did. It was a day or two when he received the part.

Our heater went out and was not working. My husband called AHS about it to make a claim. We set it up with their rep and the rep explained who would be contacting us locally. It was a quick call and a friendly experience. Luckily, it happened before it had gotten cold here. We called on a Saturday night and the tech ended up coming on Monday morning. The guy was was on time and he explained what happened. We thought that the thermostat was acting up but he wasn't sure if that was it and that was it. He was quick and within 30 minutes, it was ready and done. He replaced the thermostat and since then, everything is working very well as it should. It was a very good experience.

Last November, the furnace wasn’t working and a few more months back, there were problems with the air conditioning, too. I called up American Home Shield and it was tough when I was told that they have a 24-hour service but they couldn’t get a hold of anybody on the weekend. Especially in August when we had to sit in the house but still had to get stuff done because we were moving. It was 117 degrees in the house and we had to wait.

American Home Shield helped me with my circuit breaker. I placed a claim online then I got the service faster. The contractor did the initial repair service but the issue was not fixed so I had to call him back again. And later when I called him back, he said all the services were going one by one so he said I had to pay something whenever I call American Home Shield. He worked out an option where I pay just one but won't cost too much. I got it all fixed and I didn't have any more issues after that.

About three days before New Year’s, I had an issue with the garbage disposal and called American Home Shield. The first contractor said it wasn’t an emergency so they'd come on the 2nd or 3rd of January. I called AHS back and they gave me another company. I called that company and the guy I spoke with was really nice. He said they'd be here tomorrow morning, and sure enough, they came. The water went right through the garbage disposal onto the inside cabinet onto the floor. The guy explained that there were some spills because of hot waters over time. He popped the old one off, popped the new one on and he was out of here. The same thing happened about 10 years ago, and we were with AHS that time as well. Once, we didn’t get the air conditioner fixed for three days, and it was 100 degrees all three days. But stuff like that happens. Everything I've paid them on a monthly basis covers for all the things that they've fixed already.

I filed two claims with American Home Shield. One was a great experience and the other was a bad one. The first claim was a bad experience. I was on the phone for 50 minutes and got hung up on. I had to call back and I was there for another 50 minutes. I finally got a hold of somebody and they set an appointment. I wasn’t getting good airflow in one room of the house and all the HVAC is supposed to be covered under the warranty.

I have submitted two claims to American Home Shield since I have lived here. The week we moved in, we had a cold snap and we were not able to produce heat as both furnaces had issues. They had just been inspected during the process of buying the house. On one of them, a master control board was out. While on the other, the automatic gas valve was out and needed a new thermostat inside the house. Submitting a claim online using my phone was easy. After submitting, I paid for it up front. Within a matter of minutes, the company called me and they were on their way. The contractor that came out from Oakes Air Conditioning was very knowledgeable and friendly. I also got the impression that he was willing to stay until the problem was fixed. They were able to get everything fixed right on site.

I was with Old Republic before and we wanted to increase our coverage but they said they could only do it during the purchase of a home. So we looked at different companies and American Home Shield pitched a good line. But in hindsight, they're not a better company. I've only had experiences with two vendors but for the same amount of money that I spent with Old Republic, the quality of service is very diminished with AHS. I even went to contact them through their complaint line and they basically replied with contractual jargon.

We had a problem with the relay switch on the heater on one of our heat pump units. Submitting that claim online to American Home Shield was easy in a way, but difficult because they don’t allow you to put any specific notes on it. The contractor who came out was very nice and they were perfect, and the heater works perfectly now. Most of the experiences we've had here recently have been very good. There were some down the line that weren’t when we first got on it, but American Home Shield has managed to get some better contractors.

Everything went smoothly when I submitted a claim to American Home Shield. I did it online. And the contractors they sent were really helpful. They also answered all my questions and they worked quickly. Since the repair, the AC's performance has been excellent. American Home Shield did a great job.

We called American Home Shield last year to repair the furnace. They had sent a technician and he said there was nothing wrong with the furnace so, we spent a really cold winter. We couldn't go through that again. I pulled up the company on the Better Business Bureau and they had a rating of F. They weren’t even accredited by Better Business Bureau. I was really concerned about that so I called American Home Shield. I canceled the request and thought I'd schedule a new request but they assigned the same company again. I was really concerned and I called, but I couldn’t get a hold of anybody at American Home Shield. I posted a comment on their Facebook page and somebody called me back right away and explained to me that they don’t go by the Better Business Bureau records and that they go by the surveys of their clients and their experiences. I said that I’d give them a try, but I was really uncomfortable with it.

I tried to file a claim online for a problem with electrical wiring and a switch and I have had this problem every year since I’ve been with American Home Shield. If I’m filing a claim online right after the beginning of the contract renewal, it won’t let me in. The first time that it happened I called AHS and they said that it’s a computer problem and that I just have to call the number until it’s resolved but it has never been resolved. So, I always have to resort to calling them by phone. Their reps were very responsive. I know that they handled the claim right away because that day or the next morning, I would get a call from the contractor. Most of the contractors sent out were very good.

I originally had a plan for a year that was basically given to me with the purchase of my home and I had a lot of really bad experiences then. I stopped my contract for a while and I gave it about a year. I came back and since then, I’ve only had good experiences. Recently, I was having issues with my furnace not heating up. I contacted American Home Shield over the phone and the reps were great.

I've had American Home Shield for a long time now, and I like their website. It's really easy and user-friendly. I used to call in my claims and the reps that I’ve spoken with previously have been very helpful, but the wait time can be really, really long. Almost all of the contractors, except for one that I had last summer, have been great. I filed a claim recently online when a lot of the power sockets in the basement had gone out. An electrician came and was able to figure out which outlet took out all the other circuits. When something is covered, it's done well. However, there are a lot of things that used to be covered that are not covered anymore. So I feel like the product is not as good as it used to be overall because the selection has been reduced.

I recently had a problem with my heating and air conditioning. I called and spoke to a professional rep. The contractor they sent was good but I'm considering switching from American Home Shield because I noticed that they tend to use companies that don't have good ratings. They were going to send somebody else out but when I found they had terrible reviews, I told AHS not to send them out. They sent this other guy out and he was better, but he still was only two stars. He seemed thorough but was nonchalant. He didn't carry the part in his truck too and I had to wait a week for it which I didn't like. But my air conditioning has been good since the repair and I'm able to run my heat now. Overall, AHS needs to use better quality people and I'd tell other not to use them because of the people they hire. I've had other companies that are better.

The dishwasher wasn't turning on and it started about a month ago. At first, I was given a date that someone was going to be there. But when no one showed up on the day they were supposed to, I called American Home Shield. They said in the system, it was showing a week later which wasn't what I was told at first. That was a little rough since that would be another extra week, but the service overall was fine. The contractor was awesome, had very good customer service and the dishwasher has been working just fine. AHS saved me a lot of money on repairs in the long run.

My oven didn’t work all of a sudden so I called American Home Shield. The rep was very nice and gave me a number then an appliance guy called me. I got a good contractor and I was happy with him. I was okay with everything.

I had called AHS about the light in the ceiling fan not working. I had also sent an email. I had called three times, spoke to three different people, and they kept saying that they’re going to pass it over to some other department. However, I’ve never received a callback. Then I called again in December and again in January. However, my ceiling fan is still not taken care of. Then they charged me for service when nothing was even done. I had to go through a long process for them to try and give me my credit back. They said that it was taken care of, but I haven’t received my statement yet to see if it was credited back to my card. They never even discussed why they haven’t sent someone out to fix the lamp on my ceiling fan yet.

I had a very satisfactory experience with the contractor sent out by American Home Shield. They are professional and also courteous. I had a recent claim with my refrigerator. I did it online and it was easy to navigate to their system. Since the repair, my refrigerator has ice now.

There was smoke coming out of the washer when I was doing a load of laundry. I tried to get a human being to talk to me so that we could confirm what was going on and what the outtakes were. We took 58 minutes for that one time. American Home Shield had their service company come over. The contractor said the inside of the washer was going but the drum wasn’t which caused the heat and caused the smoke. He also told me that I won’t be able to repair it as it gets too pricey than to get a new washer because they had to get the chassis and repair it. It happened during Christmas time and I’m still waiting for my washer to arrive. They were supposed to have it delivered.

I set up my claim online then I get an email. American Home Shield may call or I may get an email on the set up so filing was pretty easy. My heater went out recently and the heating element burns and that lights the fuel. It was in the wrong area. The contractors came in and handled it so we tweaked it and fixed it. They are really professional people and are very nice. We’ve always loved them. I’ve had a couple people call and ask what they should do when they a buy home and I always say AHS is good.

I’m a little disappointed in American Home Shield because it took me an hour to get through a call. It was a call for my heat and I didn’t make it. I waited for my niece to come so she used her phone to go on the website. They took the job but nobody came out. The contractor said that they couldn’t come at night, they can only come during the day. It was cold, I had no heat, and I had nowhere to go. I just bought the house and that was really frustrating. They need to have some kind of emergency because that’s crazy. The technician came at about 3:00 the next day. He said that the humidifier was hooked up to go out to something and it was the pipe outside that had frozen. So he unhooked the humidifier. He got the heat on, but the humidifier is still unhooked. I couldn’t understand that either. It wasn’t a good experience. I was very dissatisfied and it shouldn’t have been like that.

This company is just a scam. Any business day it takes over 45 minutes every time to talk to them. Don't be surprised if it takes more than 1 hour sometimes. The contractors they send are very limited skill set. I had my dishwasher broken, The contractor came to visit, after 10 days. First he tried to convince us to pay extra $100 for regular cleaning and later when we refused he said there is some issue with the pump. Next week he comes and told us to break our countertop or cut the flooring to pull the dishwasher out. It took only 5 minutes for my handyman to pull it out without breaking anything. If I would have followed their advice, I would have end up with a broken countertop or floor.

Does it not seem funny that all the bad reviews are answered with the same stock answer... a social media contact will be made. If you handled your business correctly in the first place, you would not have to worry about what is being said negatively on social media. I have been put on hold multiple times - one experience, I was on hold for 2 hours. I have been cut off; and I have asked that I be transferred, after being on the hold queue for an hour, only to end up back at the first of the queue.

They refunded the $125.00 co-pay and the washer was fixed. It's difficult to give 5 stars due to the fact it took from December 17 to January 22 to fix the issue. We are going to keep the home warranty and give them another try if and when something else occurs with one of our appliances. I'm hoping we have made the right decision.

Back in December I called them to make a claim and then the people came to my house. After two weeks I called them back but they said, “Actually, we are not coming back and just call to Home Shield.” So I called Home Shield and then they told me that they’re going to send somebody for second opinion. That plumbing team told me, “We’re going to fix your water heater or a cash out for you.” But it was costing me a bit more than that. But they only offer me a certain amount. The rest of the money, I have to pay from my pocket.

A couple of years ago, my furnace went out. I came home from a road trip and it was 2:00 in the morning. My house was freezing because my heater didn't work. AHS said they could get to us in a couple of days. I said no because I have kids. So, I called someone who came to fix it. I tried to see if American Home Shield would reimburse me the $500 it cost me because I didn't want my family to freeze. However, they gave me the finger and told me that I had to use their guys. They have their rules but I'm not going to let my family freeze because it was going to take two days for them to get to my house.

My most recent claim with American Home Shield was the air conditioner and I had to fight for it. The pan was leaking which damaged my brand-new hardwood floors and they said it was because of poor workmanship on another part, but another air conditioner people showed that it had deteriorated, which is not my fault and it was covered under AHS. I had to get outside air conditioner people to say it wasn’t what their people said it was before they would pay it. I was totally unsatisfied with AHS’ response.

We had a $4,000 refrigerator that went out and we filed our first claim to AHS. I submitted everything online. They sent a technician out, he came in and looked, and ordered the part. He came back and three days later, he had to go in the inner part of the refrigerator. When he got in there, he found that there were some other issues and there were some other parts of the refrigerator that couldn't be replaced. It was the problem of the refrigerator that he had issues with before. He put it in for a replacement to AHS.

Our hot water tank was not working. It has been acting up for a couple of weeks and it finally went kaput. I submitted a claim to AHS and it was fine doing that. American Home Shield is wonderful. We have had them for seven and half years and we've used them for garage door openers, air conditioning and plumbing. They responded quickly to my problem and all of them have been excellent. We have used the plumber they sent three times already. They have sent other ones but the one from Tishomingo was excellent since he doesn't settle for the cheapest way to go. He wants to make sure it doesn't break again and really fixes it. AHS is a lifesaver. If some people buy a home, they should definitely get the insurance. I tell that to anybody I know.

I've had several claims with American Home Shield since my renters moved in and they've been awesome. They're timely and have been on top of everything. I submitted a claim for a clog and I was notified that the claim would be submitted through the rental management company. AHS followed immediately and the situation was taken care of right away. The plumbers were in and out in one day. They were very courteous and very specific as to what was going on. I always called and ask how it went and they said it was fine.

Our water heater was not connected correctly, was leaky and it needed to be replaced. I filed a claim online which was very fast and simple. I loved the AHS website. Repairmen were out two days later and they were very professional, friendly, and knew exactly what they were doing. They gave me a full out estimate and even talked to me about what the warranty probably would not cover and the other options I might have.

I had another company like American Home Shield in 2010 and they suck. They kept raising their price every year and when stuff would go bad, I had to raise hell with them to get my money back or get it fixed. I switched to American Home Shield and when my furnace kept freezing up on the outside, I filed a claim with them. They sent people to test it and they found it had a leak in one of the coils inside. The contractor called it in and ordered a part, then I had to wait but once the part came in, he came right up and got it down. It only took him two hours to do the job and so far, the furnace is working really good.

I have American Home Shield for five years or more on my main house and two rental properties. When I had a problem with my water heater that wasn’t keeping my water hot, I called them and their reps were very courteous. They placed the claim with one vendor but the vendor wasn’t able to come out during my days off so I called American Home Shield back. They called around and got in touch with a vendor who could accommodate me being at home and available for them to come and check out my water heater.

I’ve been using American Home Shield for almost two years now, and they are probably the best thin. They are worth the money. Also, they are good and prompt. I had a leak in my bathroom pipe underneath my sink and a leak in my basement. The AHS representative I spoke to was very pleasant and told me that the claim will be forwarded to Steel Plumbing. I heard back from the plumber within 24 hours. However, the guy from Steel Plumbing didn’t do anything. I called AHS and told them what happened so they told me that someone will come out within two days. The second guy who came was excellent. He was here for four hours or longer fixing my pipe in the basement. He replaced the pipe in the basement and he used some kind of tool to get the blockage out. He stopped that leak and the leak in my bathroom.

Water was leaking out of the wall and we couldn't find what the issue was. It was terrible. I went online and did the claim, and the plumbers were very nice people. When the helper first looked at it, he said he didn't know if he would have to cut into the wall or not. Then the other guy came in there and said he doesn't like cutting into walls and he wanted to try something else. He switched a line and it seems to be fine now. I was very pleased with the plumber. Everything with them and the company went very smoothly. My son has had a good experience with American Home Shield too.

I had a plumbing leak inside a wall. American Home Shield put the wall out and replaced the faucet for the leak. They ended up having to replace the whole thing. They tried to fix the one that will leak but because of where it was, it didn't work well. The tech was great. He was professional, personable, told me exactly what he was going to do and explained to me why it's needed to be done. He wasn't able to completely fix it the first day he came but he came back and did what he said he was going to do. I'm totally happy with the service and would highly recommend AHS to others.

I’ve had American Home Shield but after I was in my house for a while I dropped them and then I re-signed this past year. They have a better coverage plan and wider scale of things that they cover than most companies. Recently I was having some issues with my dryer because it was not really drying well. I submitted the claim and a lady called me from the company that night and set up the appointment for the next day. The service guy that was sent out was really great and he helped me resolve it rather quickly. They took care of it and it was quite simple and the appointment was probably less than an hour. It was faster than I’ve ever experienced in a while and since the repair the dryer has been perfect. Everything went well with what I needed.

When I called American Home Shield for a plumbing issue, it went through a phone bank and I got a response within an hour. The contractor came out the next day and he was pretty professional. This is the second time AHS had to send someone out for the same repair though. Otherwise, AHS does the job.

We had a leaking water heater so I had the plumber come and take a look. He suggested that it needed to be fixed and he submitted the claim to American Home Shield for me. He kept me updated through the process. Also, when he scheduled to come out, he was right on time. He made the process seamless and had very little things for me to do myself. First, he tried to repair the heater but when he came to check, he found that it was beyond repair and decided to replace it. I liked my experience with American Home Shield and I would recommend them to anybody else. They do exactly what they promise with very little dispute or contesting. If I had a chance, I would renew my subscription with them.

In my recent claim with American Home Shield, the vanity faucet in the bathroom was frozen and it wouldn’t move so I turned it off and I bought a new faucet to replace it. But when the repair person came, he told my son that it was fixable and he could simply clean it. However, it still hasn’t worked since he did that. It's still hard to turn on and off and now, it's dripping. We also had a claim with the washer-dryer and the service was good and we haven’t had any problems. Everything is working fine with it so far. Another claim was for the refrigerator and that was taken care of as well. The interaction with the contractors was positive, however, the problem is still lingering with the bathroom issue. I need to call them back since we’re trying to sell my home and we can’t sell it with that problem. But, all other things considered, everything was to my satisfaction and I will tell my friends that it’s worth getting this.

When my air conditioner was fixed during the summer, somebody left a screw loose in my heater. I submitted my claim on the phone and the reps were good. They took care of everything. AHS's contractor came in and the young man was very good. He had to screw it back and he took care of my heater. He said that if I didn't call AHS to do it, I probably would have had to buy a new something in there, but he caught that because the screw was going round and round when the fan was going around.

Having a warranty is a peace of mind for me, and dealing with American Home Shield has been great. We were cooking on Thanksgiving Day and one of the banks of the plugs went out. I flipped the circuit breaker and I heard a pop. I turned it on again and it snapped again. I troubleshot it a little bit to figure out what was wrong, and it was the plugs on the one side. I called American Home Shield and filed a claim. The gentleman who came out was really nice and super informative. I feel a little bit safer with American Home Shield. They have professional guys coming out in a timely manner. I’m extremely happy and I told three guys at my work about American Home Shield, and one of them already went through.

I requested service online for an electrical problem for my boss’ property. I do it all the time and I love that it’s an easy and wonderful experience. I like the contractor who AHS sent. He has been out before a different time and he's very knowledgeable. The electrical was all done and it was perfect after the repair.

I've been with American Home Shield for a while and they're fine. We had several issues and they were able to solve them. Recently, I had an issue with my pool before Christmas. I wanted to use the hot tub for the holiday so I submitted the claim to AHS over the phone. As a realtor, I understand when someone interacts and their reps did well. They were good listeners. The contractor solved the problem and explained what the problem was. My experience has been great so far and I usually recommend their business.

When our heating system's motor burned out I did the claim with American Home Shield over the phone and everybody was nice and cordial. The contractor was a nice gentleman. I asked him what happened and he told me the motor blew out. They replaced the motor right on the same day they had the part. I was so glad because that was right after we had the snow and as soon as they were able to move around they came out to me.

I have been with American Home Shield for over 10 years. Recently, I called to submit a claim for my dishwasher and washing machine. The representative was perfect and the contractor they sent were professional and knowledgeable. Since the repair, the performance of my machines has been excellent. I had a pleasant experience with American Home Shield in general.

There was a leak underneath the sink so I requested the service from American Home Shield just like always and they responded appropriately as expected. The plumber came out and determined that it was the faucet that was leaking and that it had to be replaced, and they did which took less than a week. Once the contractor determined what he needed, he ordered it and the response time was all very reasonable.

I had a bad cartridge in my tub faucet and I entered the claim online fairly easily. American Home Shield called me and the rep was very professional. They told me they'd be scheduling it then the company contacted me two days later by phone. iPlumb was great. They had the part on hand and the contractor fixed it in about 15 minutes. It's been working flawlessly since then. It was the shower controller for my master bath which I use everyday so the service has certainly been helpful.

It was super easy submitting my plumbing claim with American Home Shield. Their website was very user-friendly. The contractors were very fast and professional, and they did a good job. I would recommend AHS. Others should get it when they buy their house.

We have a problem with our sink. I have submitted my claim to American Home Shield online and it was taken care of in a couple of days. The contractor was very efficient and he fixed the problem.

I had a leaky toilet tank on my floor. I submitted the claim online to AHS and then the company called me to set up the actual appointment. They were really prompt on calling me back and I was very satisfied with the timeline that they did the work. The tech came out and he repaired my tank. He did a very good job for me and I was very satisfied. He was very efficient and professional. I’d recommend AHS. Go ahead and get them for your home protection.

I had a washer issue. I submitted a claim online and then American Home Shield reached out to a contractor and followed up with me. AHS is very responsive although their wait time for telephone calls takes 40 minutes every time I've called. Also, the contractor takes a while sometimes but the washer was fixed on the first appointment. My interactions with them are generally positive and their expertise is everything I would expect. All in all, I've been very happy with AHS services and it's useful to have the service particularly if you bought an old house.

Finally, I was sent a check for the expenses. I believe that this was resolved because you were involved. Although I received compensation, I should have received compensation without filing a complaint. I had to work too hard for my money.

*Details of the Complaint: I had homeowners insurance with American Home Shield. They sent out several repairman who purposely did unsatisfactory jobs, so they could have a reason to come back. My heater and AC were fixed and I was charged over 400.00 dollars for things that didn't need to be replaced. A whistleblower employee of the air condition company showed me the wires, which were hanging off my unit, and the capacitors that were not wired properly. I sent in another claim for my dishwasher. I was charged another 100.00 dollars. The plumber was sent out, claimed he ordered a part, and didn't fix my dishwasher.

Our experience with AHS has been abhorrent, and there are so many failures on its part I don't even know where to start. This is just a brief version of what's transpired. We made a fridge claim on 10/30/17, and as of 1/19/18, we still have a leaking fridge. After major failures and fraud by the first dispatched contractor, they dispatched a 2nd who never made contact. After arguing for almost 2 hours, they finally agreed to send a 3rd contractor to inspect our issue. Their call staff are robotic, simply read their script, and totally devoid of any personal interaction whatsoever. After being on hold for an average of over 1.5 hours each time I call, I've been conveniently disconnected at least 5 times while waiting to talk with a supervisor. I've left messages for supervisors, yet no one has called me back. Not only have they closed our claim twice without ANY explanation or letter.

We have been trying for nearly a year to get an ice maker repaired. First they sent a contractor who couldn't fix it. Then they sent GE who said they will not work on it because someone opened it up. Then they sent another contractor who said they couldn't fix it and would tell AHS to send someone else. Instead, AHS closed the ticket as completed. So we started all over and went through the same cycle two more times. We have now had 10 visits with no resolution to the problem. Each time we have to get them to restart the ticket it's an hour on hold. Each time a contractor came, we had to take time off work.

Our refrigerator stopped terribly. It was a mess in the freezer and the water was not coming out of the front in dribs and drabs. I filed a claim with American Home Shield and the technician was wonderful. He came out about a week and a half ago and said it took a couple of weeks to order this part. It was quite a large part. And then they called and arranged to come by this morning and he did and he was very professional. He fixed it with no problem whatsoever. We were very pleased.

Our microwave wasn't working so I filed a claim with American Home Shield. The contractor came on time and he was very good. It was a blown fuse and he replaced it. Everything is good. We've had AHS for 10 years and we've never had a problem.

I’ve had a positive experience with American Home Shield. When I bought the house, the warranty was enrolled into it. I submit my claims online and it’s easy navigating their website. The last one I submitted was for the washer and dryer but it's fixed. Everything seems to go okay. I've made two calls since July and the contractors have been great.

American Home Shield took care of some repairs on my water heater and the contractors were very nice and helpful. But the repairs didn’t take care of the problem and the heater had to be replaced. Then they said through a letter that because it was an upgrade, they wouldn't pay for it. So I ended up paying an extra $375 for it. The water heater's not quite six years old, so hopefully I could get a bit of that money back. I couldn’t really afford to do this but I’m not going to replace my plan when it comes due. I wouldn’t recommend anybody to take American Home Shield now.

I’ve had a long relationship with AHS but I had a water heater claim that I wasn’t satisfied at all with when they told me that they only covered a certain amount. I ended up taking the cash in lieu of work. It wasn’t even close to having it replaced. I’m also very dissatisfied with how American Home Shield handles phone calls. It takes hours and hours to get through to anybody. They also doubled my price. I had a property and it was a 75, less than the property that I had in Wisconsin.

We had a problem with the central vacuum cleaner. It got clogged up under the house and wouldn’t pick up anything. The technician who came did work for us before. He was really professional and nice and knew exactly what he was doing. He had to replace some of the pipes. The vacuum is working fine since the repair. It has been a great experience and I’d recommend American Home Shield highly. We also have a rental house which has American Home Shield on it.

My ice-maker went out so I submitted a claim to American Home Shield. They had someone come in, assess it, and when the contractor came back, it became better. They resolved it the first time and my ice-maker is now working perfectly. The last transaction was seamless. They're great overall.

One of my heat pumps kept going to auxiliary heat and switching back and forth and constantly running. Filing a claim online with American Home Shield for that was okay because I didn’t have to wait. When I tried to call them, I was on hold for over an hour and it was very difficult to get through to them. Then the gentleman that they sent out from Shepherd's Heating was awesome. Right now, I’m waiting for a compressor to be sent out and it's been about a couple weeks. Shepherd's Heating is waiting for the part to come in, so I’ve been running on emergency heat.

AHS is a good company and people should use them. Once, I had an issue with the claim I submitted for my coil. They addressed and rectified it. They worked with me and worked around my schedule. They sent the contractors twice, who were then able to identify the right problem, which was the igniter not being strong enough for the unit. Then, the most recent claim I submitted was for my furnace. They sent out great contractors who then replaced two igniters in it. Everything’s fine and I’m satisfied. I filed the claim online, which was easy. Their over-the-phone service, however, has a very long wait time, which is over 30 minutes. Nevertheless, I'd tell a friend to buy American Home Shield.

AHS is a great company and we’ve been using them for years. When the motor to the pool stopped working, I called them and they were nice people. They recommended somebody to come out and take a look at it. The contractor took care of the motor problem and was very good.

I had a stopped sink, so we were left with one sink that was in the bathroom upstairs to use. I did this claim over the phone and it was easy and an excellent experience. The repair got us back up and running, and the sink is now working great. I'm glad that I got the services and I would tell others they better get American Home Shield because it is the best thing ever. It saves money too.

I had a pipe leak that went to my water heater and that caused some corrosion. The water heater needed to be replaced but American Home Shield said that the cost of replacing the water heater and the pipe were not covered because it was secondary damage. The rep was pleasant enough but what she was saying felt like double-talk. She kept on saying if the water heater had gone out because of normal wear and tear, they would have replaced it. They also would have replaced the pipe had it just been the pipe. But the pipe leak caused the problem with the water heater therefore neither of them was covered. It sounded like circular logic to me and it made no sense to me so I was not happy with this last claim at all.

If AHS could do better, they would. If I was doing it on my own, I wouldn’t have accepted that. AHS could be more attentive to the request and do a more timely response. But other than that, the interaction with the contractor was fine and I was grateful that I got it fixed. He did a nice job and everything is functioning properly now.

My heater had several different failures and the contractors kept replacing different parts then the system would fail in several days and they couldn’t figure it out. A person can’t be without heat for almost a month. It was cooler than normal so I was living at a friend’s house. It was a very difficult experience because the first company told me that they couldn’t fix it. However, they were reporting back to American Home Shield that the machine was functioning when it wasn’t. I got transferred to another company and the gentleman just came today and replaced something on the outside.

We wanted to change all the locks in the new house we just bought. Our realtor said that rekeying our locks is covered by AHS, so I created an account online and submitted the request to AHS. I got a text message and a phone call from the business that was going to do the rekeying right away. The technician called to see if he could come a little earlier which worked out a little better for us. He was very knowledgeable and he got it got taken care of pretty quickly. Everything was pretty satisfactory and the locks are working fine.

My experience with American Home Shield hasn’t been the best. I understand there are some things that their warranty is not going to cover, like going on the roof and all that, but there were other avenues that they could’ve done in order to fix the issue, like pulling the toilet or something like that. It was just my vent that was clogged. I’m never going to purchase this again because I’m going to have to end up paying someone to make the repair regardless. I paid $75 for people to come over for the service call and they would say that in the fine details it's not covered so it’s pointless. I called to submit the claim, and getting someone to come out has never been an issue.

I had called American Home Shield recently to submit a claim for my stove. I told their representative what was going on and that I needed my stove since my oven wasn't working. She took down everything and then she told me who it would be contracted out. The contractor they sent was very nice and professional, and while I couldn't still use the oven, I could now use my stove. Overall, I would tell friends that my experience with American Home Shield has been fine, however, their price goes up every year. Also, I would warn them to be prepared when they call something as they'd be on the phone for a long time.

Our AC wasn't working and the technician who was sent by American Home Shield figured out that the motherboard had fried on the unit. He left with the motherboard, came back and we cleared it was a new one and set it up. It has been working ever since. Also, I had a leak in my sink and I submitted the claim with AHS which was simple to do. The plumber came in, looked at it and confirmed it was leaking, but he said that it wasn't covered by American Home Shield. I had to take care of it myself, and it was a waste of $75. In addition, we had a heater issue and it was freezing cold, but I couldn't get an appointment from AHS.

The sink in the kitchen and the garbage disposal went out. Plus, the faucets weren’t working properly. I did something online and I called American Home Shield. They called me back in an hour and the repair was scheduled the next day. It was snowing that following day, but a technician came and looked at it. He got some parts, came back and finished the job. It was very quick and easy. He switched all of the plumbing out, and he was very professional, and he responded very quickly. It was an excellent job and I would use them again even if it was something separate. It was such a wonderful experience with AHS.

I recommended my friend to American Home Shield but she had to wait almost two hours to speak to somebody on her phone and I felt bad because I had recommended her to Home Shield. Customers pay every month for their service so their customer service should be better when calling in initially to make a claim and having somebody come out. You could do it on the computer but sometimes you want to speak to a live person and in that respect, they need to hire more people to work on their end so that they can accommodate us as customers and make wait times shorter.

The microwave went out and I submitted the claim online but then I called as I did not want the person that was assigned to me. I’ve had a bad experience with that company and so I did not want them. Apparently, when you go on the computer, whoever is next to come up is automatic, and I kept getting the same person as the next person. Their reps told me I needed to cancel the prior transaction. Once I did that, they set it up, found the next person for me, and asked me if there was anybody in particular that I wanted. Since I didn’t know all the contractors yet, so I asked them to pick somebody other than the company that I had a bad experience with. They were very accommodating and they gave me another company, and that one was wonderful.

I had a variety of things needed to claim from American Home Shield and I did it by phone. My interactions with the representatives had been fine but it took an hour and a half on the average until they took my call. Although when I called to renew, sign up and pay, I had somebody on the phone within two minutes. It was a little telling that they were quick when you give them money but it took a long time for a claim. I also had good interaction with the contractors but they had not paid much attention to the leaky faucets which cropped up overtime. I've owned multiple homes at the same time. I understand that when it comes to water, it was not always easy to anticipate what might have. They did a good job but they still have to come back for a few trips in between ordering parts. I appreciate that but I like to get things done quickly when it’s possible.

American Home Shield has been nothing but perfect with us. We called and then the contractors came out, and they were great. I have talked to several people over the years and I've given them American Home Shield's telephone number, and I've had nobody come back and say they were disappointed.

When I called in a claim to American Home Shield for a garbage disposal that was leaking and a shower wherein the hot water wouldn’t come through the regulator, it went through quickly. It was an automated system and the process was very easy. They set the service up and the day after that, the plumbers came out and took care of the issue. The contractor had the garbage disposal replaced quickly but it took a little bit of effort for him to get the regulator from the shower. He had to buy a part down the street at the supply store but he was in and out fast. Since then, I haven’t had any repeat issues and they’re working as expected. I would tell my friends that my experience has been positive.

My oven would not turn on and so I submitted the claim on the phone. The first guy who came could not fix it because he could not find the number, and so he left. American Home Shield sent someone else, and he found the number at the bottom of the oven. They were both nice. Since the repair, the performance of the oven has been working wonderfully, and I’ve used it more than I did before. I am very pleased with American Home Shield and I have already told someone about it.

The HVAC system wasn’t working when we returned home in January and we had to sleep in our living room. I submitted a claim online for it to American Home Shield and doing it online was easier. The contractor they sent was fine, professional, courteous and able to fix my HVAC system. I've been with AHS for 19 years and I'd recommend finding something better.

American Home Shield recently fixed my garbage disposal. Filing a claim for that was very fast and efficient and the contractor that they sent was very nice and friendly. He looked at it, came back the next day as he had to order parts, fixed it and cleaned up his mess. Since then, the garbage disposal has been perfect. We also filed a claim for the water heater in the basement because it went out. But American Home Shield said that it didn't warrant being done anything to. The pilot lights went out twice, and there is a drip in there. I'm going to call them back out if it goes out one more time. But besides that, I'm very happy. I'm very satisfied with American Home Shield every time I call and I've recommended them to many friends.

The ice maker leaked all over the house and it had to be replaced. I submitted a claim over the phone with American Home Shield and somebody contacted me right away. We have an odd working scheduling so the contractor had to see us in the morning. They came out once and they couldn't fix it. They had to order a new ice maker and they came back again. They all did great and the experience was perfect.

I originally did a claim for a plumbing stoppage online and it was easy. The first contractor American Home Shield sent out was unable to solve the problem and then became unresponsive. I had them scheduled to come out a few times but they missed a few appointments and it became a mess. After American Home Shield couldn’t get in touch with the contractor, AHS finally canceled that contractor and sent out a second contractor who repaired the problem on the first visit. Now that it is repaired, everything’s fine. I wish we had a little bit more control over the contractors that could be selected but overall with Home Shield, our experience has been positive. The warranty is something worth looking into.

We were having problems with the heater. I called American Home Shield and they helped me by sending someone to come out. My interaction with the reps over the phone was very good. The contractor came and we told them what was wrong, and they got right on it. They got the parts and they did an excellent job of fixing it, and since the repair, it has been wonderful. Anybody that is looking for safety around their home needs to be a part of American Home Shield.

I have been paying my home warranty premiums every month, as agreed. In October of 2017 I had a sewer backup that was caused by my septic system, I tried to call AHS, over an hour of hold time every time I called. I finally reported it on their website, they drag around for about a week and then stated they could not find anyone to work on septic systems in my area but they charged me $100 anyway. I had to find someone to fix it and pay them myself. They agreed to use my $100 for my next problem. In January 2018 my heat pump quit working so I filed a report on their website, they charged me another $100 and sent a guy out, he said that I needed 5 or 6 pounds of freon, they called and said they would only pay $10 a pound and I would have to pay the other $35 a pound. They are the worst company I have ever had the misfortune to deal with.

I joined American Home Shield to get service cover for my 4 houses. It has been unpleasant experience. Lately, I opened a claim in regard to a Stoppage in my house. AHS assigned DRAIN & PLUMBING SERVICES INC to help. They sent a technician to my house. He came and said since the cleanout pipe is inside the house and not outside - this will not be cover by AHS. He left without doing any work, however his company called me and gave a quote of $400 for the first hour and $200 for each hour after that. I felt they are overcharging me. So I called a local plumber and agreed to do the job for $170. In addition, AHS still want to charge me $75 for the technician visit to tell me it is not covered. I am thinking to drop them.

Long time customer of AHS, lots of monthly payments, only to be continually rewarded with incompetent vendors, crazy long wait times on the phone, really why isn't email an option. We've had the same issue with a very high-end GE Monogram built in fridge for over a year. First crappy, idiot vendor said it was the control panel, oops, after months to get that replaced, no that wasn't it. Then it was the door skin, more months for approval and ordering, oops again, that wasn't it. Then of course the incompetents went out of business. I call again, this time have to wait on hold 1 hour 40 minutes, WTF? They take the claim and I get confirmation of assignment to a vendor. Well big surprise, they don't ever call.

I have been with American Home Shield for five years. While they are good, it's so hard to get through every time I make service. I can sit through two hours on the phone and no one picks it up. Three weeks ago, I called for my pool's filter. And the technician who came out to my home was pretty good. Although, I've called last year to replace my fan. And when the technician was here, it works. But then I called for a recall because it did not work again. Eventually, I just gave up on that one because the technician was not very understanding. I spoke to American Home Shield regarding that issue but they will always side with the technician. Given these experiences, if a friend would ask about them, I would have recommended them before, but not now.

Our toilet was leaking and I submitted my claim with American Home Shield online. Their process was really easy and it just took two minutes. I went to the website, clicked what my problem was and sent it in, and then they sent back a message saying that they would call me. Their contractors usually call within that day and they're usually pretty open about coming the next day. Two guys came in, told me what they needed to fix, did what they had to do and left. They were here when they said they would be and they were knowledgeable. It was really quick and they didn't have to order parts, so the toilet was fixed that day. I would recommend AHS.

I had a fire in an outlet in my kitchen, and I called AHS to submit a claim for it. They sent an electrician I've worked before who was really experienced and who I liked. He quickly fixed the unit and told me that the fire was caused by the GFI not being grounded properly. AHS, however, charged me $125 for it despite my contract stating that a service call would only cost $75. They didn't explain why it happened and even tried to tell me I've changed my contract when I haven't done anything differently. I got them since my son told me that he was happy with them and I too was happy with them until that point. If I'm going to pay $125 service call, why should I have a monthly fee for the insurance when I could pay the electrician outright? Because of that, I've cancelled their services. After that, the only thing I got from them was an abrupt call telling me since I've cancelled, I'm no longer with them.

During the holidays, I couldn't get my outside lights to come on with my Christmas lights. I had a breaker box in my garage that would reset it behind my freezer. My husband has been deceased for a little over a year, and I wasn't familiar with that particular switch. I had tried to research myself, but I didn't recall it being behind my freezer. I called AHS and they got somebody out to my house. The contractor who came was very courteous and knowledgeable about the situation. I'm pleased with what AHS offers me and I would like to get a quote sometime on adding my washer and dryer to my cost.

We bought the home the end of November and we couldn’t get the heater to come on. It was just cool air. I went online and submitted the claim to American Home Shield and a contractor was out the next day. He explained to me the type of unit that we have and that it was just the filters needed to be changed at least every 30 days since we have the two units. He showed me how to refit it which was the only thing that was wrong. Everything is good now. I told my friends about AHS and that having a warranty is a good investment if they’re buying a home.

American Home Shield has good coverage. I referred them a few times already. Also, my one experience with them about a month ago was pretty good. I filed an online claim with them for our washer that would not turn on. The technician they sent out was professional. He came in and read the code that it was drawn in. He found out that something was in the quad pipe, so he cleared that and cleared the codes. I was impressed. He knew exactly what was going to go on and what the code was right off the bat. The washer worked fine after the service. But I wish the service was a bit faster. I have five people at my house, so when the washer was down for five days, the laundry built up.

I submitted my most recent claim, a backed up drain system in plumbing which had to be just snaked, online and it was easy. I also did it online during the last couple of times I have used American Home Shield. The contractor was competent. He got right to it and fixed it pretty quickly so everything is fine. The only thing is, it’s getting more and more expensive. The price is going up fairly regularly from when we started it. Back then, the initial fee was $25. Now, it’s up to $75 which seems to me to be a fairly steep increase over that period of time. But when you need it, you need it just like any other insurance policy.

The ceiling fans and the sockets in the kitchen had gone out and I filed the claim for service. American Home Shield assigned the person to come, but he didn’t show up and he told me he would come the next week. Then he was late again, and I called American Home Shield to see if I could get someone else, and they said no. I asked to speak to a supervisor, and he was supposed to call me back within 24 to 28 hours, and he didn’t. I can’t go online because sometimes, I can’t put in what I need to say and it won’t let me do what I need to do. I’m not computer-savvy and I have to speak to someone. I’ve been really displeased with the amount of time I always have to wait on hold. When the electrician came, he simply had five days to do the work. He was here last Saturday, and he said between now and Saturday, he would be back. That’s seven more days I have to wait and he has got 24 hours left since then.

I call whenever I submit a claim and their reps have been good. They set the appointments. The most recent claim was for my garage and they fixed it. However, my claim before that, which was for my fan, the contractor who came told me that it wasn't covered and that he couldn't fix it. But on the warranty, it says that fans are covered.

Our microwave's table would turn but the food wouldn't get warmer so I called American Home Shield. Within the next day, somebody called and scheduled an appointment. Then, within a couple of days, the contractor came. He was super friendly and knew what he was doing. He took the whole microwave out and replaced some circuit in it. It took him time to find the right circuit and he was here for 45 minutes. Then, he put the microwave back in the cabinet. The lightbulb went out as well and he looked at that, too. He didn't have one in stock so he ordered it. He then called and scheduled an appointment and came back a week later to put the new lightbulb in. We watched how he did it and asked questions since it was not an open-door, reach-in kind of thing. He told us that it wasn't hard to change it if we wanted to do it ourselves. Now, the unit is working perfectly.

I call to file a claim to American Home Shield and the reps are straightforward. Also, the technicians have always been good and efficient. I had a breaker that was tripping and they replaced that. An electrician came out and he was very efficient and quick. Then I recently placed a claim for a repair of an ice maker too and the last guy on it was professional as well. The issue hasn't been resolved yet but the contractor is going to come again to take care of it. They could come on Saturday but I could not be present on Saturday, so I'm fine with him coming before that. We rescheduled and we're both in agreement on it.

Our garage door opener wasn’t opening and closing properly. The contractor American Home Shield sent said it was a broken spring. They fixed it and it was wonderful. But we still have an ongoing problem with the refrigerator. The contractor did a lot and some of it was corrected. There's water on the floor many times when I opened the freezer because it's a bottom freezer and it still happens so we cleared it out the best we can since I don't want to pay another $75. Another issue was that the ice cube part had broken and he replaced it. The contractors that came out were very good and professional. They seemed to know what they were doing although this refrigerator is still an issue.

Recently, American Home Shield had sent out All Brands to fix my refrigerator. I had to have some Freon and sealant and a valve of some kind. I started out with this appointment last week and they were coming on Friday. On Friday, I called because it said reschedule and I kept getting put to the "Leave a message and we'll get back to you," which never happened so I called AHS and they have the same thing. I talked to them on Monday and whoever was supposed to do it had somebody died in his family so they rescheduled me for Tuesday.

I had issues with both the pool plumbing and our ductwork in the heating system. I went to AHS's website to submit the claims and it was very easy doing it. The website is fairly user-friendly. They came out and did a diagnosis on the heating and cooling system. The house is 30 years old and there were areas that are inconsistent. They confirmed that we didn't have any airflow obstructions or other kinds of obvious issues. The only solution that we collectively identified was re-ducting the house, which is an option AHS wouldn't cover. That was really helpful because I didn't know if I had a dead pass of blocking airflow, or the system is obsolete. I appreciate that somebody came out and helped me to diagnose what was going on and what my options were. Repairs were done and the performance has been good since.

We have the policy with American Home Shield and it has been great. I can’t really afford to replace everything when it breaks, and now the house is getting older. Submitting claims online is an option but my computer screen is small and it's easier for me to call. But so far, I haven’t had to speak with a representative when I put a call in. They have the automated system. And apparently, we don’t have any really odd problems that have come up and all of them have been on the automated system. So I just click through and I’ve never had to be transferred to a person.

My garbage disposal would turn on but it just wouldn't do its job. Submitting a claim with AHS was very easy because I just went online. It's better when I do it online than when I call on the phone because when I call on the phone, I'm on hold forever. When you do it online, they respond right away. The contractor they sent was good. He found out what the issue was. It was just a screw and he got it out in no time. The garbage disposal was working fine but it happened again. I didn't call American Home Shield but I called the person that I've used before and it had something else stuck in it and he got it out. I also had an issue a year ago wherein AHS had to order a part for my oven and I had to wait a long time. Other than that, I am very pleased with American Home Shield and I'm always recommending them.

My electrical outlet started burning and I called American Home Shield but the company that they referred to me did not get back to me. I waited for 36 hours and finally called my own electrician and just turned over the problem to them. When I complained to American Home Shield about this, the woman I spoke with said that it may not have been something that they covered. Tell me immediately what to do and don’t tell me someone is going to come when they never will. She then said that she will call the company for me but that took too long. It was about four days. I was concerned as this might burn up my house because of an electrical fire.

My central vac stopped working. I called AHS about it and the contractors they sent were very good. They were two young guys and they were quick, responsive, and great to work with. They initially tried to swap the motor of the unit with something they had with them but it wasn't working the way it was supposed to so I called them about it. They kind of knew and told me that they would be going back to their office. They then called me when they reached their office and they told me that they had the right part. Within another hour they were back at my house and installed it. They really represented their company well. They followed up and called when they were coming and when they were on their way. They did what they’re supposed to do.

I've had American Home Shield since 2016 and I've been happy with it. Everybody has been willing to work with me, always very cordial and polite. I live in Northern Colorado and the people that they’ve sent out from that part of the world have always contacted me within the 24-hour period and sometimes even sooner via email. The most recent claim I had was for my dryer. It built up a lot of lint inside for many years and it started making funny noises. They then sent out contractors who put a new fan belt in. They had to come twice, but every time they’ve come out, they’ve done an exceptional job.

I've used American Home Shield for my rental house and the property manager always tells me how difficult it is to get to them. They have very long wait times. You could spend 35 or 40 minutes holding. The problem with these kinds of outfits is they look for reasons not to honor your request. They’ll find some reason why it's not. One time when I used American Home Shield, I had to sort of battle with them to get them to replace the item that was covered. In any event, I'm not happy with American Home Shield, but I don’t dare not have it. They're not going to give you anything that you don’t push and shove a little bit to get because they're a for-profit organization. They're not going to bend over backwards to come in and fix your water heater. They're going to tell you that your water heater is old and needed to be replaced. They’ll give you what they think is worth to replace that water heater. That's the way these outfits work.

American Home Shield's reps have always been very good and my recent claim went smoothly, but getting a hold of a person and the wait times are unbelievably long. And their website doesn't have all the choices I needed and it's not detailed enough. Also many times, I would have five issues and they all would never get recorded. It has been a headache. It would be great if they could send an email to verify the conversation saying they were going to come and also mention the things they would be fixing. And that way, there will be no doubt with what was said and if it wasn't said, the email could be returned saying they didn't record it properly.

I've been with American Home Shield for a while and their service is fine. My air-conditioning unit went out on me and one man came and fixed it. I also had a sink problem and they ended up replacing the nozzle and the faucet in the kitchen. They were professional, very courteous and got the job done. I was very much pleased with them.

Every once in a while, the ice maker freezes up and this has been an ongoing issue since I got our refrigerator. That part of it is a lemon but the problems haven't been close enough for Sears to admit it. But everything went very easy when I submitted the claim to American Home Shield through a representative. I got the same contractor who had come before and he's been great. The unit has been working fine and I've been very satisfied with everything. I've recommended American Home Shield to other people because of the service. They cover everything, too.

Our basement wasn’t heating and I usually call in or go online to file a claim to American Home Shield. But I find it much more efficient to do it online than to call in. They had me on hold for an hour before. And sometimes it will take three days to get people to out. We filed a claim before for one of my rental properties and we ended up buying a new unit as it took a long time to get the reimbursement payment from AHS. Their representatives were okay though and the contractors being sent out by AHS gets the job done for the most part.

I always had good experiences with American Home Shield. They always answered the phone every time I called them. My microwave had quit working and they replaced it. I had a good rapport with the rep. She's very workable and she made sure I had everything I wanted. I also had a good relationship with the contractor. He did what he needed to do and he was very courteous.

American Home Shield's warranty is something that everybody has to have. When my furnace wasn't heating, I filed a claim with them and their website was easy to navigate. Everything was in there. The tech came and it was the second time that he was here. He did some kind of work on the furnace, cleaned the sensor, and it started working again. He was great and his work was excellent. He was very professional, friendly, and courteous as well. He was also knowledgeable about what he was doing. I’m very satisfied with American Home Shield and I would recommend to others to get the policy for their peace of mind. It's the best favor that they're going to do for themselves.

The icemaker on my refrigerator was torn up and my toilet was not flushing right as it was getting stuck up. The guys that American Home Shield sent were really knowledgeable. They knew what they were doing and they fixed the problems. They were efficient and really nice too. I'm well-satisfied.

I bought my house in March and have been with American Home Shield for 10 months. Sometime in the second week of December, I had a problem with my bathroom shower not turning on. I did a claim online and it was super easy. A contractor contacted me within 24 hours and they were able to fix the issue. Now that it's working, everything is the way it was. I would recommend them.

I submitted a claim online to AHS due to a stoppage and they fixed it. My interaction with their contractor was good. Everything is okay.

Our water heater has broken down, but AHS does not seem to care to fix it. It has now been over a month and we live without hot water. AHS has deemed that our water heater needs to be replaced, but they won't pay for it completely because there is some piping that was installed not to code. However, that was done by the contractors sent from AHS to fix an issues with water regulation in 2010. Now whenever we try to discuss this issue with AHS, their representatives hang-up on the call and refuse to deal with the issue. At this point we are at a loss and don't know how to get in touch with AHS to resolve this. We do need a new Water Heater and it is quite cold without it.

AHS was very responsive to my initial review. The representative reviewed my case and reached out to listen to my frustrations and concerns. It does seem like AHS is genuinely concerned about the wait times for their call centers and the issues their customers experience with their dispatching system. I also believe they are actively addressing those issues.

I paid for American Home Shield coverage when I purchased my home roughly six months ago. I recently had a plumber in my home for an unrelated incident when I mentioned that my hot water heater is inconsistent in providing hot water, and he pointed out that my 25 year old unit is corroded at the bottom and near failure. Rather than allow my finished basement to flood from a failed tank and cause major damage, I paid my $75 service call fee to have an AHS representative come out to assess the situation. The plumber who arrived agreed that the unit should definitely be replaced (and wrote it in his report back to the company), despite the fact that it has not completely failed. When he left he told me that AHS would make the final determination and I should expect a call within 24 hours.

I called AHS to send a contractor to come out and fix my ice maker in December. They charged me the $75 fee to the credit card over the phone. The contractor came out and fixed the ice maker. At the end of the month I got another $75 charge. I considered this a double charge since the contractor didn't come out again. I tried calling the billing section of AHS and was on hold for over 20 minutes four times until I finally got someone. I pointed out that I could see both charges on my account dashboard but they only saw one. My credit card was charged twice. AHS wanted me to send them a copy of my bill with the charges by fax. I asked if they could receive it by email since I don't have fax capability and they said no.

We purchased a 1 year agreement with AHS back in October 2018, paid in full on good faith. On 1/2/2018 we woke up to our furnace not working properly. That day was expected to be 12°. We called AHS to file claim and get furnace repaired. After waiting on hold for over an hour, we told them everything and also made them aware we have 3 small children in the home and that the temp in the home was 55°. They informed us that they will send a company of their choice out and that company would notify us within 48 hours. Company came out, told us we need a new control board and it would take a few days to get it in. So after waiting until Jan. 5, they come install new part. The technician had to call to get directions on how to install control board. I was alarmed but still patient. After about 15 minutes, tech tells me furnace is still not working so you need a full replacement.

I have a couple of friends who asked who I dealt with and I told them American Home Shield. I said they're efficient, as far as coming out. One of my experiences was a plumbing issue with the hot water not going to one of the showers. My representative that was on my property said their technician came out and he immediately knew what the issue was. In 30 minutes it was taken care of. Another thing, they're really good as far as putting a request online. I got a callback within the next couple of hours trying to schedule an appointment. It was good customer service. Overall, American Home Shield is a good company. I have recommended them to a few friends.

Long time customer who will be finding another home insurance provider. I travel and felt at ease should anything ever happen when I'm out of town. If there is ever an issue which there has been, my wife would call it in to be fixed. Our water heater went out so I submitted a claim through AHS. It was assigned and a person came out on Friday 1/5/18. It took over 7 business days until the tank was replaced along with an additional $425 out of pocket expense. During that time I had contacted AHS and spoke to a manager. Nice guy got what I was ticked about. Provided me a $75 credit for my service fee.

After lengthy discussions (and several requests) they finally agreed to reimburse us for the total amount of the cost incurred for the necessary repairs which were made by Nor-Cal Mechanical. At this point we plan on keeping AHS but will remove the HVAC from the contract. We have also had to remove our Spa from the contract as the repair service they were sending us was totally inadequate.

I had a problem with the heat and it was getting cold. For some reason, it wouldn't function sometimes. I placed a call and within a day, someone was out here. The AHS claims rep took information and then they told me that they would check someone in my area who would, in turn, call me and set up the appointment. The contractor they sent came when they said they would come. He went up to my attic and assessed the problem. He determined that my thermostats were dated, but there wasn't anything that he could address because they weren't part of the problem. I ended up getting some new thermostats which was fine. I had a good conversation with the guy and it was a good experience. Our heater was fixed and it's working great. I've been around for a while with AHS and every encounter that I've had has been a good one.

I’ve been with American Home Shield for only a month when I had them replace the knobs on the stove. I called AHS for that and they set up an appointment with the repair person. Then the guy came and he was very knowledgeable. He found what was wrong with it, ordered the parts and came back to put them on. Everything was fine and I’ve been able to use the stove since then.

I went online to file a claim to American Home Shield and they contacted me via email regarding the contractor who will be coming out but the vendor told us the details. They were on time and very informative. Everything is working properly and the repair made it more convenient for us. AHS is good to have but you just never know.

There was a leaky pipe and the gentleman AHS sent was very thorough and knowledgeable. I like to play safe even if I don’t use the warranty and I'm a long time user of American Home Shield and it has been excellent. I only wish the price was lower as it keeps going up and up.

American Home Shield is great and I enjoy them. The board in my oven went out so I went to their site and filled out a claim. The process was real quick and painless, and they took care of the problem within a week and replaced my oven. Everybody at American Home Shield whom I've ever spoken to has been very professional and helpful, and the contractors are all excellent. Having an AHS coverage is one of the better things that we’ve done and it's the smartest thing others could do. I would recommend them to a friend in a heartbeat.

My experience with AHS has been great. I usually call in my claims and I get put on hold for a long time. But I like that I can call or email them and somebody comes quickly to fix the issue. When one of our gas burner on our stove top wasn’t working, I called in a claim and the contractor came and fixed it. We had a problem with our refrigerator too and the experience has been good. But there was a time when we had to order a part and that took a long time. Other than that, their contractors have been great and they were just professional.

I had a problem with the gas boiler so I called American Home Shield and got a friendly rep. The contractor didn't have an opening until the next day though. When the technician came, he checked it out and found that the pilot was off so he just turned it on. AHS is good to have and every time I have something that needs to be repaired, they come and they're fine.

Our air conditioner wasn't working at all. I filed a claim with American Home Shield then the service person came out. I paid the $75 and they took care of part of the problem. The service person told me that the AC had several issues to it and that they could fix one of them, but it would have more problems as time went by. He really made it clear that this would not be the catch all cure and that it would just keep causing me problem after problem. I wanted a new air conditioning unit, but they said that they have to keep fixing things until there's nothing left to fix. I didn't want to do that. I wanted to have it done now, so I took care of the air conditioner myself and paid for the new one. But on what happened to me there, I was disappointed with American Home Shield.

Our water heater leaked and I called AHS to file a claim over the phone. The rep I spoke with got it done and the technician came out the next day after Christmas. The technician knew what he was doing. He had to break the solder and put a fitting on it and since then, the heater is working and doesn’t have any leaks. My experience with AHS has always been great, and I would put them if somebody else asks me what kind of insurance I have. I'm satisfied and I will recommend them.

Once I learned I could submit claims to American Home Shield online, I was able to do that versus the telephone. The song thing on the phone is almost bordering to comedy, and then you have to talk, and if the rep doesn't quite hear you or take it for something else, it can get a little frustrating. Whereas when I'm online, I can do it exactly and I'm done. The first time I called American Home Shield was when I had an issue with the dryer. The part wasn't the right one and the dryer didn't get fixed, so the contractor had to make a second trip out. I got very nervous because I thought I was going to have to pay another $75 fee, and American Home Shield was very quick to tell me that I wouldn’t be charged again.

My experience with American Home Shield was good but the only thing that I hate about them is the wait time on the telephone. It was never less than 30 minutes and sometimes much more. That was really the peeve because people really do not have time to sit and wait for that long just to talk to somebody to get some information. The one that was outstanding was I have a Maytag Neptune washing machine whose gasket was in need of replacement. Apparently, the model that I have has the gasket that is no longer available or at least the company was not able to find it. They offered me a replacement, but the replacement that they were offering me was not comparable to what I have. I'm being offered GE products, which aren’t local, and GE is not what I want in a washing machine. I'm being offered a specific amount of money as a replacement. Once I go and buy what it is I want, then I can ask for that amount of money that they are willing to pay.

My garage door opener broke. I submitted a claim to American Home Shield over the phone and they sent somebody out to fix it and they replaced it. The reps I spoke to were great and the contractors they sent were good. However, my experience before this was awful. I had a broken faucet in my shower. American Home Shield sent out Slark Plumbing to fix it. It took them three trips to get it fixed, and they broke my tile and left a big hole in my shower when they put it back in. AHS to this day, hasn’t taken care of that or made them fix it.

After Thanksgiving, our heater and the blower in the hot tub broke. We called American Home Shield and they sent out a contractor from Aquatech. He has been here several times and he kept on telling us that the issue is fixed but it's never right. One time, I even had to pay him an extra $150 for a button that wasn't totally covered by AHS. Then, the last two times that he'd been here, he replaced the control panel. My husband went ahead and tried to turn the unit on and it sparked. It was dangerous and it couldn't be kept like that so we talked to them. They were nice and seemed like they knew what they were doing but we're now at a point where they tell us that they don't know how to fix the issue. Also, after testing, they keep telling me they feel the pressure that they have to get 5 stars. However, we can't give them that since they haven't solved the issue in two months. It was very frustrating. They tell us that they're coming out but they never show up.

Recently, I called AHS to file a claim for my washing machine and they replaced it. I’ve never had any problems submitting a claim to them and I’ve had them going on close to 22 years. My dealing with their reps and their contractors has always been exceptional. All repairs were done in one appointment and everything was fine. AHS has always been very prompt and efficient, and I’ve enjoyed working with them.

For the most part, the contractors that AHS sent out to us have been good. But we don't live in a large city and a lot of times, the contractors were not easily available and we had to wait for them for several days to get here. We had to call AHS to get some of the locals and they were usually very helpful with that. But whenever we called, the wait time was 45 minutes to an hour. That's why we submit our claims on the web. But if we need to speak with them before they send out someone, we still have to call.