American Home Shield Reviews

I’ve filed a claim for the washing machine about a month ago, and the reps recorded from the initial report what was going on with it and they set up the appointment. We were doing it online, going back and forth with dates and they kept canceling out something, but we got that all resolved. There was also a bit of a confusion on how the claim process worked because when I called the original maintenance person and he came out, he was kind of cryptic about what he was doing, how he was going to do it and what had transpired. He didn’t tell me those things and he said, “Well, I think this is covered but I'm not sure.” But everything worked out fine. The replacement part came in the mail and then he came and installed it free of any charge. I think highly of American Home Shield and I've recommended them to another house that I'm selling.

It’s always been good with the reps at American Home Shield. I’ve dealt with them for years and I've been happy with their customer service. The contractor for the air conditioning and heating has been great. The only problem I ever had was this one pool company. The guy was obviously just looking to make more money. He denied the claim for lack of maintenance. He was saying the pressure was too high and it caused the PVC plastic pipes to crack. I told him that was not possible. The PVC pipe had to be able to handle two to three times the rated pressure. If the household pressure is 40 to 80 PSI, it's got to able to handle at least 160. It was running 23. How did 23 PSI crack that pipe?

American Home Shield's customer service has been good. And it was convenient that when I needed something done, they were very quick about it and when I had questions, I got the answer from one person. I didn’t have to be thrown around from phone call to phone call so that was nice. Our fire furnace recently went bad, and the repair guy got out here quickly to look at it and determined it was unrepairable so I had to replace it. I put the service call in online and the guy who showed up took care of the claim process. He was very friendly, knew what he was talking about, very professional and very prompt. I also spoke to a representative who was very quick to respond to things, and I was told what kind of options I had and that it was my choice of what I wanted to do.

My dishwasher would sporadically work and not run all the cycles. I made a phone call and submitted my claim to American Home Shield. Their contractor attempted to repair it twice but never to got the problem fixed so AHS decided to replace the unit. The whole process took three months and was handled well. A lesser model was initially suggested but my wife pointed out that the one being replaced had particular features. AHS agreed and they stepped up. The dishwasher is not the same brand but it has the same features. The installer that came out and put it in was a really nice guy too.

I had a great experience with American Home Shield. Last month, I submitted a claim online as our fan motor went out. The contractors who came by fixed it right on the spot. It's now working excellently, and I could not ask for better service and it's a whole lot better than my last. The guys were professional and nice. I'm thankful I have them as my home protectors. Without them, I do not know where I would be at today. They all do a wonderful job.

I've had a good experience with American Home Shield and I recommend them. They have been with me for five years now. Recently, my kitchen sink was backed up. I went online to submit a claim. It's convenient so if I need to put in a request, I can do it anytime and it’s done. I get information by either phone call or email. American Home Shield sends out professional and polite contractors. They come in and get the job done.

I had a leaky water pipe in the ceiling of the kitchen. I called AHS on a Saturday but we had to wait until Monday. We called back on Monday and got a number to call. The contractor came two or three days after and they did a good job. However, AHS wouldn't fix the ceiling where the contractor had to cut through. They didn't finish, texture nor paint it so, that didn't look good and we had to take care of that ourselves.

My most recent claim was for a refrigerator appliance being repaired. American Home Shield sent the person out and they did fine. It's the people they pick to come out and do the actual work that ends up being the problem. I had to recall them back in and they're sending the same person out because it really wasn't fixed. The tech thought that he'd picked up the correct part to fix the refrigerator, but it didn't fix it. We tried to call him directly and left a message for him that it's not fixed, and he hasn't responded. The problem is they get people that are not necessarily in the area. They're way out of the area sometimes so it makes them reluctant to come back. The contractors don't like to travel that far. AHS should pick the most reasonable type of people to work with.

One of the toilets on the second floor of our house was not working properly so I called AHS. I've been a member since last year and this was my first claim. They sent out a guy immediately. He made repairs and was in and out within 15 minutes. I've had an extremely good experience and I was very pleasantly pleased.

My experience with American Home Shield was really good. I called and got an answer without having to wait very long. Then the contractor came out the next day and was very nice. He took care of the issue and repaired my water heater. That was the first time I’ve had to use the warranty since I’ve been paying it and it was definitely worth having the service and paying the monthly fee as opposed to having to come up with a lot of money for a new water heater.

We filed a claim for our washer and dryer with American Home Shield. My husband handled it and while he complained that he didn't like that he had to do it online since we have never done it before, going online worked out. The contractor they sent was very nice and we were satisfied with the job that that person did. Everybody was really pleasant and we'd recommend American Home Shield to a friend.

We had a few issues with the house and one of them was when our AC broke down. They were able to call me three days after I put the claim in and everything was fixed in less than five days. They had completely changed our AC and everything was working fine. I usually call for my claims but the last one with our home heater, I did that online. About 10 minutes later, I received an email that my case was already referred to a company. An hour or two later the lady called me and said they're coming the following day. They’ve been quick and all the repairs were done outside so they didn't have to go into the house and disrupt anything. Overall, they’re awesome and very professional.

I thought my garage door had snapped a chain so I had someone come out to check it. But it was just in safety mode which was what is was supposed to do to keep it from breaking and the contractor didn't have to do anything. He reset it and everything's fine now. He was also very polite and nice, and he said that if I had any other problems, we can call him back.

Submitting a claim with American Home Shield was fairly good. My husband did that and he was satisfied with how well they responded to our calls. They have sent the best plumbing company to us. One time, one of their older techs worked on the water heater and he was remarkable. For the last couple of times, we've had a couple of young men and they were polite. Also, they worked to make the customer happy because their work was good. I would recommend American Home Shield. Aside from receiving good service, there's also the security that we have something to back us up if something major happens, which is nice when you're retired and on a limited income.

I’ve been with American Home Shield for almost a year. I recently called them because I had a drain that was stopped up and it took a long time for somebody in customer service to get to me. I wish they could do it a little faster. I know everybody does things online today but I like talking to a representative. Otherwise, American Home Shield is a good investment. The technicians did a good job and were first class.

When I called American Home Shield for an electrical repair, I waited for an hour. Their reps did good and were very helpful. The electrical company then called and set up an appointment that day. The contractor was a cool guy. He was very professional and easy to work with. He listened to what the problem was, took a few minutes, diagnosed it and seemed to come out okay. The only thing that I would like to suggest is if they could maybe call a few days afterwards to check in on me and see how things are going. They did that a couple of times but if there was an issue then, I had to track down the contractor again. Other than that, I would and have recommended AHS to all of my friends.

My furnace issue was acting up a couple of nights, so I submitted a claim to AHS online. I was looking at home warranty things and the people in everything I came across did not bother calling 'cause they're going to sit down on the phone for a day. When the contractors came, the furnace wasn't doing what it was doing, so they had to take an educated guess on what the problem was and they may have gotten it. It took a couple of days to get the parts in, but fortunately, the weather was 50 degrees here so the furnace wasn't the end of the world at that time. If it was a wind chill of 2 degrees out, I would have hoped they acted faster.

My oven wasn’t heating up at the right temperature. I called AHS and the rep was very helpful. She made sure I got referred to the right people. Also, the contractors were professional. They covered their shoes when they came in the house and did what needed to be done. I’ve gotten good service from AHS so far and it turned out better than I thought it would be because I've had a couple of repairs. I'm very happy with American Home Shield and some of the service people who came out have said that this is one of the better plans.

I've used American Home Shield a couple of times and the technicians do a super good job. I asked questions when I don’t know something but I tell them that if I get in the way, to tell me to quit. Once, I had a leak on the tank and we noticed the water on a weekend so I called American Home Shield and they responded Monday afternoon. If I had anything to worry about, it was the amount of time it took to notify them, for them to show up and for them to get it fixed. The good news for me was the tank kept being refilled so I kept utilizing everything. Plus, they did a professional job and overall, I'm satisfied.

AHS came out for the clogged sink in our master bathroom. It had been going on for a while and then it got worse. They had to come out a second time since it wasn’t fixed, but since then, it’s been fine. It took them seven days to get it fixed completely. If we submit a claim online, it’s super easy. But one of my biggest complaints about the company is that when I try to call, I'm on hold for 30 minutes at least and then end up submitting online. They could have a better customer service. Nevertheless, the people I talk to are usually friendly. There was one contractor that I was very unhappy with and they tried to reschedule me with them again which was one of the reasons I had to call. Other than that, the other contractors had been good.

I've been a customer of American Home Shield for five years now and the last experience we had was an issue with the air conditioner unit upstairs in the attic. The provider had to go over to my house five times for different reasons such as to add Freon, to order and install parts and double check the status of the working unit with them. Comfort First was the heating company and American Home Shield was monitoring the progress and the status of the work order the whole time. It was a positive experience.

I am a homeowner and called American Home Shield back in August 8th, 2017 for repairing my A/C and they denied the claim saying that the damage happen to my A/C is on first month when the insurance won't cover it. Anyway I call them and cancel the service from August 2017, but they still taking the money out from my bank account. The agent I talked was very rude and did not help me at all. I spend $3200 for replacing the A/C. The service sucks. Please nobody takes this insurance. Thanks.

We have been with AHS for several years. Three weeks ago our hot water heater was not providing hot water. We contacted AHS for service and they sent a plumber out to assess the problem and repair it. A day after the hot water heater was repaired, we again had no hot water. To make a long story short, AHS sent the plumbers out 4 separate times to repair the problem, twice in one day. Still no hot water. AHS then suggested it may be an electrical issue. An electrician was sent to our home and the electrician confirmed there were no electrical issues.

I have a policy, needed work done and they want a credit card for their $75.00 dollars, I always pay cash. Had to wait over an hour for a person. I have been with them for over 7 years and no issues, I think I will not renew after this issue.

We recently had a hot water heater claim with AHS. Their site was very user-friendly and I submitted the claim easily online. The contractor that came out did a good job. They were polite, friendly and very nice. The guy knew what they were doing and the entire installation process was almost seamless. However, it took them about a day and a half by the time they got the fitting done. They had to order the hot water heater then get approval from AHS and took a couple of days to get all that done. AHS charged us $75 just to get somebody out and $280 for replacing the hot water heater and it’s too expensive.

The reps that I've talked to from American Home Shield have been professional. However, I don’t like that when I call to submit a claim, I get an automated stuff. But the two people that I've dealt with that came out to fix things were great. My microwave shuts off and the contractor couldn’t find the problem. He changed the sensor, but it didn’t do it for him. So I told him not to worry about it. When it goes out, I'll call AHS to replace it.

We had a problem with the sump pump in the house. I called American Home Shield and set up for someone to come out. A technician came out and he said that he couldn't look at or service the pump. It was evident that it was having some kind of issue but because he can hear it actually working, he couldn't service it. They left and the same problem continued to happen. We called back American Home Shield to see if we can get a service. They sent out the same group and they picked it up on American Home Shield’s end but they never picked it up to come into our side. I couldn't get in contact with them directly so I had to send a message through their call center. I asked them to make sure to tell American Home Shield that they are not going to take the job. They got the message and they went ahead and canceled it out with American Home Shield.

The reps are fine when I talk to them, but I have to wait about an hour or so before somebody from American Home Shield would answer me. Last time, the contractor came early and he was professional. He got the stuff that he took off, the leak was fixed, and the performance was better than before. I’ve been with American Home Shield for over 20 years now and they are good. I’m happy with them. Whatever your contract is, they live up to it.

We moved in our house in February and we like the American Home Shield warranty on it. We used it three times mainly for little plumbing leaks. I always call in to submit claims since speaking to someone makes me feel it’s getting me handled. I would call first thing in the morning otherwise, there would be a really long wait time. If the wait time was more than 15 minutes, I would call back. We have a rep from AHS that comes in periodically. The contractors were super, and they fixed the leaks and tightened a port that was loose. And we were not just looking for fixing those, but we were also looking for little things that they might be coming back for. They were very thorough, cordial and professional.

We've used American Home Shield so many times. Usually, we get a good response but we wanted all of our appliances covered and they didn’t get it extended to all of our appliances so we had to call a couple of times to do that. The contractors have also always been very polite and right on top of things. They tell me exactly when the part is going to be in if they don’t have it and they give me a time when they're going to be here. They call or text before they arrive and I couldn’t be happier with the service.

The garbage disposal would not turn on and because of my work, I kept forgetting to file a claim. When my father came home and complained about it, I finally filed the claim with AHS online. I've had the service for about a year and now it's getting a bit easier when I need to go in and file a claim. I like the option where I can pay the deductible up front. I used to pay at the time of service. And for one claim, I had to pay at the time of filing. With the latest time, I had a choice of whether to pay it at the time of filing or at the time of service. One time, though, I was frustrated because I was on hold for nearly an hour to talk to somebody and could not get through to ask a question. After that, I try to avoid calling them because of the long wait times.

I had a problem with a heater in the garage. A guy came out and he said that it was a space heater. When I called back to ask what the prognosis was, they said they weren’t going to do anything because it was a space heater. I told them it’s built-in to the wall. When the second guy came, he said it needed a thermocoupling. He took care of it and it’s been working fine. However, American Home Shield tried to charge me again. When I called, they said it was going to be cleared up, but I got an email saying that I’m still behind in the payment.

I put a claim with AHS for my refrigerator and I was not contacted by anyone. I put in another claim and it said that I would have to make a payment and they would withdraw it from my account. The second one I did, I had to pay upfront before somebody came out. The technician that came was professional and knowledgeable. He was looking for the serial number and he knew where to look. He looked into the problem, took a picture of it and two weeks after, they told me that they could not locate the parts needed for it to be fixed. I’ve been calling all of the September and October, and even reached out to their Facebook page and it said someone from their social media department would contact me but nobody did. My ice-maker's still not working and that is an issue.

One year was free from the seller and then our water heater went out right away so we continue to use American Home Shield and I've had multiple things fixed and appliances replaced. The water heater went, the refrigerator went, and multiple parts in our pool because I covered the pool after a couple of years. For $50 a month for me, that’s definitely a value. I file claims over the phone and online was a little confusing, but I probably would do online going forward. The terminology was confusing. I said faucet but it was a stoppage so they had to resubmit it and cancel the other one and it cost me a day.

Submitting a claim with American Home Shield is relatively easy. The contractors call to say what time they're coming. They set up an appointment. Once they set up that appointment, they show up typically on time. If they're running 30 minutes late, they give us a heads up or so. They come and get to do the work. Once the work is all done, they let us know. They show my husband what the issue is before leaving so we know what's wrong. The washer is working better than it worked before, which is great. The process with American Home Shield is fast and painless. I don't think much about the money coming out because I know that if something happens, it will be taken care of right away.

I had some air conditioning problems. I submitted an online claim with American Home Shield on a Friday evening after 5:00 PM and the repair was done between noon time and 1:00 PM on Saturday. A part was needed to be replaced and it was done quickly and very nicely.

I submitted a claim online with American Home Shield for a water heater issue. The contractor they sent was very polite, professional, quick, easy to work with, and funny. He told me that he can fix the issue and that it wouldn't take long. I asked him if he wasn't ordering the part and he told me that he got three of them in his truck. Everything worked out great and we are glad to have AHS warranty in our house.

I’m happy to be an American Home Shield client. We’ve got an older home and we’re starting to encounter some problems. I’ve enjoyed their help with the furnace, the microwave, the oven, the dishwasher, and recently, the garbage disposal that failed. The contractor promised that he would come between 8:00 and noon. He was the owner of the company and he arrived at 8:15, replaced the garbage disposal and was gone by 9:00 AM. Now, the garbage disposal works fine.

My disposal unit stopped working and it started leaking. I filed a claim with American Home Shield online, and it was very speedy that way. I then spoke with a rep to set up an appointment and the contractor did a good job. It was fast and everything that I asked for was done well.

I called American Home Shield when our garbage disposal and the pipes around the sink were not draining. The AHS rep was wonderful and the contractor was really friendly, on time and quick. It was a great experience.

Our furnace was blowing cold air so my wife called American Home Shield to put up a claim. That was a Thursday and it was starting to get cold up here in Minnesota. Someone got our claim, but they couldn’t service our area in Saint Paul. So, we were on the phone quite a lot on Friday trying to figure out what we can do and each time I was on hold for over an hour. It was a little ridiculous that I had to be on the phone for that long. Eventually, someone came out on Monday and it took him less than an hour to fix the furnace. He did a good job but won't be continuing with AHS next year. Most of our appliances are new, so I don’t think that we'd need it.

The contractors that American Home Shield sent to fix our toilet were great. And I was satisfied until I had a problem with American Home Shield. I thought I had the same coverage as I had before but my garage opener wasn’t covered. I always tell them to give me the maximum coverage for everything and I was really surprised. With the newer service, it’s an additional charge and I didn’t have it. I had to come out of pocket for $300 to fix my garage door. So, I was really upset. I called about that and I spoke to someone and was told that they will call me back after going over it with the manager. They never called back. That’s ugly because I've recommended so many folks to them.

We submitted a claim with American Home Shield that had to do with an appliance and it wasn't difficult. We had to call and we spoke with a representative who was very professional. But they could improve on checking the quality of the contractors that they send out. The guy came in and kept on looking at the appliance, going back to his car and looking on his computer then coming back in. First he said that the machine was working with a problem then he was going back to order this gigantic part. I called the company a week later asking if they had ordered the part and when they thought the part was going to get there. But the lady said the case was closed because the contractor couldn't find nothing wrong with the machine.

We never use our tub but when we happened to use it, the cold water wouldn't turn on and off. We submitted the claim to American Home Shield online and it was easy. You just follow the steps on the website, and then they call you and contact you to confirm the time. It was great. The guy who came out was very professional and got right on it. He was exceedingly good at what he did. He had it fixed in no time. The tub has been perfect since then. If it was something serious and the guy didn’t know what he was doing, it could’ve been terrible. I would've had to replace tiles and all kinds of things but he totally knew what he was doing.

I’ve been using American Home Shield for 15 years. The parts of my dishwasher rusted and were broken, and they ordered the parts then the contractors came and fixed it. The contractors let me know that they’re coming and they came on time. However, it is difficult to start the paperwork if you don’t use a computer. Plus, the AHS website is not user-friendly. When I paid the $75 service charge for the dishwasher, they said the work was completed which I knew was not the case because they ordered the part. There was no place on their website to make a comment that the work was not yet complete. In this age, AHS needs to be a little more computer-savvy and have easy access for people in all forms.

I submit my claims over the phone and my most recent claim with American Home Shield was a leak in my shower that has been resolved. I have good interaction with the reps and the technicians sent out are very professional. However, I didn’t like that I got a screwed up bill payment. We always give our credit card on the telephone. Then we received a notice that American Home Shield hadn’t received a $150 from us, although my husband took care of it right away. Nonetheless, I absolutely recommend them.

When I purchased my home, I got a one year paid home warranty plan from American Home Shield and I have them for four years now. Recently, the furnace broke so I put in the request online and that worked fine. The company that came out had really great customer service and they fixed everything right away. They were the same company that came last year when it broke, too. I have referred people to AHS and I said it's great to have, especially for people who don't have a lot of money in the bank for when something does break down.

I've done the past couple of claim submissions with AHS online because it's easier since I have a little one. Also, it's been late and it's just quicker for me to just sign in and fill up the form. Then usually the next day, I'd get a call from someone. My dishwasher wasn't draining any water on the bottom. So, the contractor came as quick as possible because it was around the holiday. They gave us a 10 AM to 2 PM time frame and they came around 11:30. They were professional and took probably 20 minutes or so. They did a fine job and my dishwasher's working since then. The same company came before to fix our dryer.

I liked the contractor, Thornburg, who helped me with the AC. He’s really polite and did a good job. I’ve had two different issues with the air conditioner. The last time was when the fan motor went out and they got it fixed. The other time was when the contractor thought the AC had a leak in the coil and he put some Freon in it then it worked fine after he left. Normally, we pay the serviceman but AHS changed that. I got a letter in the mail telling me I owed $75 for the service fee. I got all that settled and I called probably 50 times to get that straightened up but it was almost impossible to get a hold of somebody so I gave up. If they think I still owe them then they’ll eventually call me. AHS should make it easier to get in touch with them. Still, I liked my experience with them.

We had someone come out to work on the plumbing. He did a great job but the day after he left, I noticed that our water heater wasn’t producing hot water the same rate it had the day before he worked nearby. He had turned off the main water. So he came back out and found there was a lot of sediments in the filter and it was a result of his work. If there wasn’t enough water getting in, the tank’s heater could have burned out and would've led to bigger problems. They took care of the problem and it was nice that it didn’t cost anything.

I had American Home Shield at a previous home and for the repairs we've had in five or six years and for what we paid, the warranty has been good for us. I've called claims in before but I realized doing the claim online is just as fast. The contractor called me the next day and then they were out two days after that. The contractor also answered the phone and there was good communication. The furnace could not be repaired though. It was too low and parts weren't made for it so it was replaced. There were certain code changes since the mid-90s that I was responsible for but the only thing I basically really had to pay for was to get the furnace up the code and I saved quite a bit over having to buy one out-of-pocket.

I've been with American Home Shield for a couple of years. We were in a financial difficulty and in anticipation of things going out of whack in our household we did some exploring. I have heard good reports about American Home Shield from a lot of different vendors and decided I would go with them. They are awesome and very consumer-oriented. They take care of their clients. They always go over backwards and pay attention to their clients. I file my claims over the phone and they get to me in a reasonable amount of time. When I've had to talk to them, it was during the firestorm or during hurricanes in Texas. They were overwhelmed and that they even got to me was amazing. Plus, their techs have been good. Though a while back, the air conditioner guy they sent out was not as knowledgeable, but the claim was rectified quickly.

I had American Home Shield look at and then replace a refrigerator and washing machine. I called to submit the claim. I had to wait a little while but got through. The sent contractors were courteous, on time and very nice about coming. Both the fridge and the washing machine had to be serviced first to see if both were really out, and they were. They couldn’t replace the parts, so AHS was very timely. I picked out new ones, and they replaced both for me. I'd tell friends that with AHS, everybody is taken care of. I've renewed them for next year and I would recommend them.

Something went out in my dishwasher and it wouldn't drain the water out. I submitted the claim to American Home Shield's website. Once we set the date, the contractor arrived on time. He was great and very informative. And he wasn’t able to fix the dishwasher because it was outdated, but he gave me the option as to what would happen and how to get my dishwasher back from the claim. But I still haven't heard anything from American Home Shield as far as the payback. Before that, they used to give me money ahead of time to get the part, which I think was easier. They should have an easier way to file for reimbursement because I have been waiting for maybe a month now. American Home Shield is a great medium but they still have some work to do.

I submitted a claim with American Home Shield for our furnace and everything was fine. I did it over the phone. I tried the online and I did sign the online but it wasn't friendly. I had to wait more than 30 minutes on the phone but the experience was fine when I got a rep. And the contractor who came was perfect. Though, they had a problem and had to come back. And then it was taken care of with no problem the next day. We’ve kept American Home Shield because it has been beneficial and it's worth the money. We’ve spoken to several people over the years about it and just recommended them to somebody while I was in the car, a few months ago.

The contractor called me almost immediately after I filed a claim with American Home Shield and had a guy here the next day, and he got the issue fixed quickly. One of my rental houses had some air conditioning and heating duct in the attic that had disintegrated and split, and he replaced some old flex coil ducting. I looked up in there and it looks all good. I'm very satisfied with AHS.

My slide-in range wasn't dependable. Sometimes I would turn it on and it would work and sometimes I would turn it off and it would go off and tell me that there was an error and F3 or F2 would flash on. I called American Home Shield and it was very difficult to get a hold of them, which was a bit frustrating. When I first got on and made the claim, that wasn't so long, but sometimes I've waited for an hour. They told me they would replace it with one similar to my stove, a slide-in GE stove, so I looked in three different stores here in Greenville trying to see what that stove looked like, but none of the stores carried it. All I could do was get a picture of it and the measurements. I checked my measurements on my stove and on the printout that I got on the one that they would replace it with, and they were the same. I called them back and told them that I would accept that.

I've been an American Home Shield customer for 10 years now. It came as the home warranty for our first house for two years and then we picked it up for another few years. We bought another house and I had it consistently for the last five years. Our cooling stopped working recently so we filed a claim with AHS through the website via my mobile phone and entered the information that they asked for. Most recently, when you file a claim, they allow you to pay right then.So, I don't have to write a check or give my card to the contractor that comes up to the house and that was a good change.

A faucet in our shower goes hot so we put the claim with American Home Shield for repair. I did it online and it was easy. I had to call the first time that the person came. He replaced the faucet but I think it was not totally repaired. It was still dripping because the faucet does not completely close. So we called in for a second one and at that time he asked me to wait for over two weeks to see if he could bring us stuff by himself but he did not. That’s why we called once more and that was when he fixed it. He replaced whatever was initially put and he fixed the problem for us. I've been an American Home Shield customer for about more than 10 years now and I know for older homes it is only somewhat good because they don’t cover everything. If something breaks it's okay but if it's for replacement it is not that great.

Don't make the mistake of purchasing a home warranty with AHS. To start, you are on hold for 1-2 HOURS each and every time you have to call them about a claim. Then they never have any answers and have to ask someone else while you wait on hold AGAIN. This last time our phone call was "disconnected" but I would be willing to bet we were hung up on because we requested to speak with a supervisor. They constantly say things to appease you but never follow through with it. For example: I'm going to forward your claim to dispatch and they will get a hold of you in 48 hours.

I have had American Home Shield most of the time since the 1980's and have always been satisfied until now. Maybe this company has gone downhill. My natural gas furnace quit and I called AHS who sent a contractor to fix it. The contractor said I needed a new furnace. Checking online for a Goodman GDS808004BN the list price is $650 plus installation. Supposedly, AHS paid for the furnace, disposal of old, and installation, but not the modifications required since the furnace was physically a different size versus the old furnace (2002 model and different brand). I expected AHS to cover the cost of replacement including any modifications required due to different size furnace unit, but I ended up paying $1850 so what was the point in having AHS. I paid them nearly $600 a year for the warranty for years. They should have paid for the furnace and installation minus my $100 deductible.

The provider they sent to my home did a great job, However, this is my first time filing a claim with AHS. I was very disappointed in the 2 day scheduling time for a furnace repair in the middle of winter, especially given that I was able to contact several local companies on my own that were able to come out the same day. I called AHS multiple times to try to speak with someone about getting another provider assigned and was on hold for more than 35 minutes each time I called. I was never able to speak with someone at AHS and have already began looking for another home warranty company.

In August American Home Shield (AHS) inform me to chose a refrigerator which AHS provided as replacement for the old one. The only brand for me was GE which was too deep for my kitchen space. Since AHS did not offer me any other option I had to pick up one. When GE delivery truck came to my house. The movers measured the kitchen door, and told us that the kitchen door was too narrow for the fridge to go through by 1/2 inch. They did not move the fridge down to the ground or into the house, took the fridge and left. In Sept. AHS staff told me to order a fridge on my own, price not exceeding $854.8. The staff also told me that if the movers moved the GE fridge into my house but could not fit into space, then took it away.

There was water coming out of the refrigerator. The technician fixed the sealer on the doors, and after that, he recommended that we change the filter, which we did. We started trying to use the ice maker but it wasn't working. We realized that it was broken and it had to be replaced so they did. The contractor that was sent was clean and he explained what he changed at the end. He fixed everything really well. American Home Shield is very recommended.

My coffee machine broke down a few weeks ago. I’ve been using instant coffee and been dumping whatever coffee I'm done with down the sink. I realized after a couple of weeks that I was dumping grounds in there. My kitchen sink was clogged up and when I run a garbage disposal, things would be coming back the wrong direction and it stank. I called American Home Shield and the experience was seamless. I gave the reps a few keywords and they knew right away that I needed a plumber. They told me I would hear from somebody the next day. But I was slightly disappointed because they couldn't come over the same day. I had to wait an extra day, which was an inconvenience. The plumbers came in here, redid the sink and unclogged it. But the disposal was leaking after they reattached it. But overall, the service was very good. I would recommend them again for anything else.

We had a leak from our disposal and it took 10 days before it got fixed because the people that American Home Shield recommended initially didn’t come. They were coming the next day and then they didn’t. The company they used wasn’t exactly really helpful. By and large, the people that they’ve used have been moderate. Their reps are usually helpful but trying to get through them takes 45 minutes to an hour. And that’s a little irritating. So those are a couple of really major items that they need to improve upon. Otherwise, we’re quite happy with American Home Shield. Everything's been working well now. The upstairs air conditioner has been a problem, but at the moment, it’s repaired. However, they've had to replace a total amount of Freon to the tune of $800 and then three months later, the same thing happens and I'd have to repay the same $800 because it’s past the critical period. That’s also irritating.

My air conditioning wouldn't come on and I had no idea if it had the wrong fuse in it. The problem was the heat wouldn't come on and the thermostat was wired up wrong. I had just moved in last January and somebody had put the wrong fuse. When I got American Home Shield, I thought it was $125 for a service call. I thought air conditioning and heating go hand-in-hand, but they charged me double service calls and I didn't like that. It's not like I called two people to see my unit. It was just one call, one guy. If the guy had to come back out the next day, then that's another call. Homeowners don't know that. If I had called a regular air conditioning guy, he wouldn't have charged me extra. The contractor that came was great and did a good job, but I'm very dissatisfied with my experience and I won't recommend AHS.

Our microwave was shorting out a breaker and it died and I had to make some repairs to it. Submitting the claim with American Home Shield and getting someone out was easy, but then it took three weeks to get it fixed. Also before that, it took six weeks for our refrigerator to get fixed. It's the way AHS operates. Their contractor was great, but they replaced one part and it didn't work so they had to take the whole thing out and take it back to the shop. AHS won't let the contractors order the part. They got to order it themselves and send it to the contractor, which was ridiculous but my microwave finally got fixed. AHS should've let the contractors tell them what was needed and let them get a part locally and it would have been repaired in a couple of days instead of three weeks. But other than that, they covered it.

American Home Shield worked really well. The lady who helped me was great. She took the time to go through all the aspect that needed to define someone to help me on that same day. I've had a lot of experience with them but it was always three or four days that I've had to wait, but she made certain that she could get someone to head out the same day for me. However, when filing a claim over the phone, I might get on the line and it might take me 30 to 45 minutes for someone to actually come on the line to talk to me. I have had people come as fast as five minutes then tell me, "Wait a minute, let me transfer you this next line." Then I get to that line to be told, "Let me transfer you to that line." And when I get to someone, they hung up. And I have to call right back and then my wait time is 25 to 45 minutes again.

We have two different problems. Our washing machine is leaking and AHS said it has been assigned to somebody. I haven't heard a thing. We had a problem with our radiant floor heater and AHS sent out a regular electrician who said he knew nothing about the heater. AHS said they'd have to get someone out that knows radiant floor heat. I talked to the tech and he said he would definitely tell AHS that we shouldn't have to pay for a second call. However, again, we haven't heard a thing back from them. It has been almost three months. Luckily, the heat still works but at times we don't have any hot water.

I contacted American Home Shield to replace my furnace after we had another furnace company take a look at it for the fall maintenance. They found that it had a crack in one of the units and it was leaking carbon monoxide. I called it in since it was easier for me to explain what the other furnace company had found and what they were saying I needed to ask for by talking to somebody. The customer service rep was very good. They were very understanding and worked on getting everything taken care of for me.

I had a garbage disposal that was broken and I put in the request online. The guy came out and said that it wouldn’t last long. He was trying to use his dirty tactics and ripped me off by upgrading me to another garbage disposal for a $100 extra. He showed me the Chinese garbage disposal which American Home Shield would pay for. He also told me that my line was backed up and he would charge me $450 to do a Roto-Rooter on the line. I told him that mine's backed up and asked shouldn't it be covered by the call. Then he lowered his price to $350 and I said okay.

I submitted a claim with AHS online for the water leak in our sink. It was easy submitting the claim and the leak was fixed. They were professional and provided a good service. I had a great experience.

I had several plumbing issues around the house. Individually, it was small, except for when the water heater started leaking. And so I monitored that for a little while. We went out there and saw that there's always a little bit of water at the top. I then noticed an increasing amount of rust on the water heater, which led me to believe it was nearing the end of its useful life and was about to fail.

I had an odor in my basement coming from my furnace or air duct. The guy that American Home Shield sent out was very nice and knowledgeable. He couldn't really do anything since the issue was not mechanical but he gave us advice on what to do.

There was a hiccup in the beginning when I was trying to get our claim scheduled with American Home Shield. I called and couldn't get anybody to answer. Then I put it on the internet, but I didn't hear back from them. I called again, and when I got somebody, it went fine and they scheduled our plumbing right away. I liked that the contractor they sent explained everything. He had all the knowledge and I never realized that there's a plumbing education they had to go through to understand if there are people who can take care of an issue. And because I was asking questions, and everything lined up to the rationale why the smell wasn’t consistent in coming in and out, he said to me that they could do more work, but it's not under warranty.

My appliances just all hit the fan at once. My washing machine stopped in the middle of the cycle. Then I’ve been having problems with two other appliances, but I was trying to hold on so I wouldn’t have to pay separate charges for each one. The contractor that American Home Shield sent was a real professional. He tried to do the best he could with all the appliances and he was very thorough. I was skeptical at first because I’m here by myself and was uneasy with him coming. But he came in and he made me feel comfortable. He did what he had to do and I was happy about that.

American Home Shield tried to get out of fixing everything. They do as little as possible and they send out unqualified people. I had that before when they told me I had a bad water pan and it turned out to be nothing of the sort. I've had this repeatedly especially in the house in Michigan that I have it on too. They are one of the worst companies I've ever dealt from a customer service perspective and in getting the job done. They do a very poor job at fixing things and the worst job at diagnosing the problem.

AHS doesn’t have enough staff to handle the phone and there's usually a one-hour wait time or more, although they're coming up with an appointment system similar to Spectrum where a customer can call in and enter their number then AHS will call them back. Getting through to somebody is a problem but the A-TX Express folks who came out to work on the air conditioning were very pleasant and professional. They took their shoes off and put booties on when they came in the house, represented the company well and diagnosed the issue quickly.

I filed a claim with American Home Shield the same day the issue has started and their contractor came in and repaired it. I submitted the claim online and it wasn’t difficult at all.Their website is good and it’s easy to navigate. The contractor who came out was very matter-of-fact; got right down to business and took care of what he had to take care of. However, when they come they should come prepared to cover their shoes or take their shoes off. Customers shouldn’t have to deal with explaining or telling them, “You don’t come in to someone’s house and walk to their home with your shoes.”

We have a rental property and have had American Home Shield on the houses for two years. My husband submitted a claim online since the toilet in one of the rentals wouldn’t flush. The contractor that was sent out called the renter to inform him that he was on his way. And the renter told me that the contractor fixed it and he didn’t complain about him. AHS had been so much better recently as compared to the claim I had where they didn’t come out for the heating and cooling. We had to talk to the manager to get it fixed. Overall, AHS is a good product and has been all right for us, and I would refer them. It's good if you have rentals in your house.

The most recent tech came to repair my microwave because it was making a grinding noise. He said it was because the plate wasn’t rotating any longer, so he fixed it. The next day, I tried to use it and I still heard the same grinding noise in it. He told me he was going to order some knobs that go inside that hold the wire rack up inside the microwave, and then once those came in, that he would call me and bring them back out. Before he did that, I called back. I also left a message and told them that it was still making the grinding noise. I didn’t hear back from him, so I called American Home Shield and told them what was going on. The young lady said that she was going to have the tech come back out. But I don’t want the same person coming back if I've already left them a message and explained that it was still happening.

The washer had been worked on several times and the technicians were out three times that last weekend before they finally said there was no way to repair it. So the technician submitted the claim and we got an “okay” from American Home Shield to go ahead and replace it for $604 and some cents. We've already sent the receipt into American Home Shield last week to show that a new washer and a dryer were purchased but I realize that the $605 is the only thing going be allowed.

I recently submitted a claim for my washing machine with AHS and I had a wonderful experience with them. Their contractor came in and they had to order parts. Then they came back, fixed the other problem and the washing machine is working great now. I try to use the same contractor and I have to call to request for that to happen because when I go online, they give me whoever. I had experienced last year with one company coming and yet another company coming. But the worst thing when calling them was the wait time and one time, I waited as much as 45 minutes. Other than that, AHS is worth having and I would suggest every homeowner to have them.

I love American Home Shield. They're great. My contract just expired and I'm renewing it right now on one of my houses. They replaced my air conditioning unit last July. When I switched to heat, I couldn’t get it to work. So I went online and had them send someone out. They adjusted the thermostat and replaced it. It was great. I've had the warranty for four years in this house since I moved here and all the contractors have been wonderful and very respectful. They’re always on time, they call ahead and they're very clean, too.

The previous owner of our house was with AHS and we just stayed on. My shower was leaking and I filed a claim over the phone. Though the contractor was very professional, AHS needs to follow-up after sending a vendor out. In the past, one company came back and did the same repair. It's costly for me and AHS to have someone keep coming back to do the same repair. But I would recommend AHS. If you are someone like me who does not know any repair people, they are handy and convenient.

We used to have rental properties and kept them all on American Home Shield. Recently, the heating element of our hot water heater went out. I filed my claim online and the website was very easy to navigate. The contractors called right away and made an appointment. They showed up when they said they would and had the parts with them. They got it done and my heater is working great. One has to be careful with what's covered. They'll always try to repair even when replacing makes more sense. One needs to weigh their options and do what makes sense. For us, we're in a home we just bought. It's better for us to maintain American Home Shield until we understand the home and how the maintenance has been done.

I’ve had American Home Shield for 15 years now, and I’m possibly quitting them. I called them to get the back wall fixed because they came loose. The guy was able to snap everything back in place, but the door frame was cracked above where the handle is. When I told the lady on the phone that I was thinking of quitting since my membership ends this month, she said that she would make sure that everything gets fixed, and she got the guy to come over. He said that the handle is no longer available. So, they would have to replace them. But I’ve been waiting for two weeks and I didn’t hear from anybody. Either the company or AHS should get a hold of me and at least tell me if they would not do it.

Others should get American Home Shield if they can. When I had a water pipe leak, a punctual contractor came out and he seemed to be an expert in the business. After the repair, the water pipe has been working.

When I was cooking, our water started coming from the hose at the bottom. I called American Home Shield but the hold time is horrible. It was also during the holidays and I understood they couldn't get to it right then and there so I shut my water off and didn't use the kitchen. The contractor called way in advance before he came into my vicinity. Then he introduced himself and was pleasant, professional and on time. He worked in a timely manner and everything was fixed. My experience was wonderful and I would recommend American Home Shield.

My mother has been with American Home Shield for years and we've done really well with it. My sink was all backed up and the contractors came and fixed everything and were very nice and professional. Now the sink runs beautifully and I thank them profusely. I'm an over the phone person and there was a time where I had to wait an hour and a half to get through but they treated me very well when I finally got somebody on the phone. If ever I have any more problems, I’ll get American Home Shield back. I have spoken to my friends and told them they need to get American Home Shield because they will only pay $75.

AHS has been great and I've been fine with everything on them. Their contractors have been super too. But when I tried to cancel it because I sold the condo, they never returned my call like I was led to believe so I could make the cancellation official. I now have to call back again and make sure that my contract is cancelled.

In the two years that I've had them, I’ve submitted five or six claims and some of them were regarding the AC problem. It kept not working right, so they had to continue to send somebody out to make it right and eventually they did. The problem was there were no proactive procedures. The AC broke when it was 200 degrees outside, and they put a band-aid on something and waited for it totally to go out when they knew it was going to happen. That was the frustrating part. Also, the wait time is killing me and they should probably hire more people. The reps are very friendly and helpful, but the last two times I've talked to them has been at least a 30-minute wait. They tell you that the high call volume is lengthy and you can call back or you can wait. At least they're not lying to you automated, too.

I went to California on a business trip and when I came back my house was flooded. I submitted a claim through American Home Shield's automated system and I didn’t like that their wait times were extremely long. We have to work and nobody has time to be waiting for two hours on the phone. If you get American Home Shield on the phone after two hours and you forgot to ask them on another question, that’s going to be another two hours of wait. They didn’t even have a callback option, which is the worst, and when I spoke to somebody, I was told they were understaffed.

I recently filed a claim with American Home Shield for our oven that was not working properly. We had to change the sensor and the board, which was not working properly, again. Now they have been back to normal so everything is fine. The contractors were very good. However, it was a very difficult experience because you have to wait about an hour just to get them. And, we had some AC and heating systems issue with our gas. They asked the company to come twice and nothing has been fixed. The company was first telling us that it was not covered by the insurance and then they just provided us the quotation so we can pay for it. The company never got back to us. Besides that, it’s not always clear about what is covered and what is not. And once you have a claim, you pay for $75 and once the company came to your house, they don’t follow up to make sure everything is all right. So it was not a really good experience.

We were having a problem with our washer. We went online and submitted a claim to American Home Shield. It was very easy. Usually when submitting a claim we hear from someone pretty quickly depending on how they get out and what they have scheduled. The contractors they've sent have always been good and have fixed the problem.

We had an old leaky pipe that was on the verge of bursting. I called American Home Shield and told them what the problem was. They told me that they will get somebody to call me, and they took care of business. I had no water for a while, but they fixed it quick enough where it didn't make any difference. The technicians were professional and they did a super special job. They gave me no hassle and I couldn't even tell they were here when they were all done. The pipes were fixed and looked better than it ever did. Everybody did their job like they were supposed to. American Home Shield handled it excellently, and I was happy.

American Home Shield had a contractor come out to work on a leaking toilet issue. They completed the job but there was an issue in the way they had made an installation on a piece of equipment and the toilet wasn’t functioning properly, and they came back and adjusted it. This particular company that they sent out the last time was professional and a better quality than what they sent out in the past. The past were people that were called in didn’t have a whole lot of experience or knowledge.

I was happy with American Home Shield until last year. This year, there has been a little bit of problem. They're taking the $75 upfront. That was not good because if I wanted to take the $75 on the spot, they didn't care. They fixed the dryer 3 weeks ago but not the washer. It's been a month and a half and the washer is still not done. Someone from the corporate office helped me to change to another company but the company is not taking care of the issue. A technician came and did the investigation. He told me they could order the part and it was going to take three to five business days. He said I was gonna receive a phone call from the company where he was going to go from his office to get the order. Friday came and I didn't receive a phone call so I called. The lady told me that they had to talk to the technician and the technician was out of the site. Once they talk, they were going to order the part. So it was going to be more delayed.

I love American Home Shield, but sometimes it takes a long time to get them on the phone. Recently, they sent people to fix the refrigerator and the washing machine and they've been running perfectly. I like a couple of contractors, including Richard’s Appliance. They did a great job and I tell people about AHS all the time. However, AHS prefers Sears and I don’t want to use them. I’ll use someone else even if I have to wait a long time on that.

I've been with American Home Shield since 2007 and I would definitely recommend it. I typically do claims over the phone and the experience has been good. There were a couple of things wrong with my air conditioner recently, like the blower motor and a coil, and it basically quit working. The technician was very thorough and I was impressed. He fixed it to work right now but I've had to have someone come out to do my air conditioner once a year. It's been redundant, plus the unit is from 1998 and I don't know how long it would last. They might as well replace the unit rather than continue to fix it.

We built a new house and when the builder’s warranty went off, we bought the home warranty from American Home Shield. It's been 15 months now and it's certainly beneficial. Our washing machine was hooked into a wall and the connecting metal thing broke but it didn’t take the contractor very long to fix the issue. I also had another claim recently. We were without water all weekend 'cause the house would have been flooded. When my husband finally talked to somebody on Sunday, he was told that I didn’t say it was an emergency but there was no place to say so on the website. I submitted the claim that way because I was put on hold when I called and it took an hour. Also, the website's easy to navigate. With AHS, I don’t have to worry if somebody’s going to get things fixed. They send out good plumbers.

Submitting a claim to American Home Shield used to be easy but it’s extremely difficult now. I cannot reach them on the phone and it’s a high call volume every time. I have to wait 10 minutes or more than an hour and I usually just hang up. Recently, I filed for a garage door opener and a refrigerator claim at the same time. Once I got a representative, it was easy. I set up the appointment and the lady was helpful. When I got them on the line, there was a skip and that was the end of that.

I called American Home Shield and filed a claim for my refrigerator. The rep that I spoke to was very efficient. AHS lets you request a specific contractor when you have a repair so I specifically asked for the contractor who fixed my dryer before. He was awesome. I always feel that their contractors are all reputable and professional. I've recommended AHS to a couple of friends.

We have an open lawsuit against American Home Shield right now because of their services. We purchased our house this year and called American Home Shield for some problems we were having. It started off with a couple of things at first. The first thing we called them for was either a doorbell or a thermostat issue. They came out and couldn’t fix the doorbell and we accepted that. But they found out what was wrong with the thermostat. Each time somebody comes out, we pay $75. Even though the guy couldn’t fix our doorbell, we still paid him $75. Also, American Home Shield picks which company to send and we don’t get a choice of who comes out to our house.

I had a plumbing claim a year ago and I accepted what the techs sent by American Home Shield said to be true, but it's not. There's a faucet upstairs that runs really slow and the guy said that it's the acceptable range, but it's not. If I call back now, it's another $75. Also, AHS is going to raise my rate from $60 to $100 and that's not acceptable to me. I have no choice but to find another company because that makes no sense.

The GFI box in my garage was triggered. The light was flickering and then there was no power. Submitting a claim over the phone with AHS went smoothly. The reps are always professional and efficient in making sure the date that they give on when they'd call back is the same date that that person would call to set up an appointment, that's why I still have the service. The contractor that came out was very great and cut the power back on.

I called AHS to submit a claim for my garbage disposal. Their reps were excellent, and the contractor was very good and very professional. It's been a very good experience. I've had American Home Shield for twenty years and I would recommend them.

I called American Home Shield to submit a claim for a fan and the representative was fantastic. She resolved a lot of my issues. The contractor came out the same day and he was really nice and knew exactly what was wrong and fixed it. I’ve only got one issue with the contractor that they sent out before but besides that every time I called in the past I’ve been satisfied.

Submitting a claim for our garbage disposal that's not working was easy. The contractor who came was excellent. He fixed it in right away and he came on time. I would tell others that American Home Shield is good.

American Home Shield did a good job with a plumbing repair recently. The garbage disposal went out and they unclogged it. They repaired it and I didn't have to get a new one. It's working good now. They also repaired my sink, which was out for a year. They did a good job on it. With our refrigerator, I talked to a guy that was from their home office and he said that they would reimburse us the $75 fee that we paid but I never got it. He didn't call me back and tell me if we were going to receive it or not.

Our AC wasn’t producing cold air and I called for service and a guy came out and told me I was going to need eight pounds of 22 and this stuff is about 80 bucks a pound. He said that it has to be a leak somewhere and instead he could put the eight pounds in. It was a lot so I called American Home Shield for a claim. They sent an HVAC guy who was a really knowledgeable tech. I went to the roof with him and he was really sharp. He tested the system. He put in some leak stuff to run through the system and when he replaced the coolant, it was considerably less than what the other individual had stated. And I didn’t have any problems with the rest of this season. I had air conditioning and I didn’t sweat.

I have been using American Home Shield for 15 years. My experience with them has been very good 98% of the time. When it hasn’t been good, it wasn’t really because of American Home Shield. It's because of the tradesman that responded to my service request. They either just weren't knowledgeable or they weren’t polite or they weren't clean or they just couldn’t get it fixed for some reason and had to make multiple visits. I can't throw American Home Shield under the bus. They got a really good thing going on and it has paid huge dividends to us in the homes that we've used them to cover our appliances and systems.

I called American Home Shield when the main bathroom started leaking. The reps were efficient and told me that someone would be here from the plumbing company. The contractor came in, found the problem, went out, got the parts, came in and fixed it. He was here 45 minutes total. This gentleman from Allstate Plumbing was excellent. But on the claim that I had on our dishwasher several months ago, I wasn’t quite as happy. A spring had broken in the dishwasher door so when I opened it, the door fell. When the repairman came, he wasn’t concerned. He said it was just external and since then, the dishwasher has not worked like it had. It is working at this point but it doesn’t hold the heat where it most dries the dishes. Now, I’m going to have to save up and buy a dishwasher.

American Home Shield was good. However, every time I need assistance, I had to pay $75. It comes out to pay another insurance so I'm not renewing. The washers that connected the toilet to the tank were completely rotten. So, I submitted my claim by phone, and their reps have all been good. They sent a plumber to change the washers and it only took a couple of minutes, but I paid $75 for that. My neighbor could have done it for less than that. Other than that, the service was fine, and Their contractors were good. They came and did the job. Nothing more, nothing less.

I had a problem with a fan and it was resolved after submitting a claim with American Home Shield. The fan stopped sucking up the air in the shower area. The person that came out fixed it pretty well. But the problem is sometimes, American Home Shield sets up a new way that they can dispatch their service, and that dispatch feature doesn’t always work on my phone. The reps that I have spoken to are fine but the call takes too long and it’s ridiculous to get through. I’d tell my friends to go online and log the information rather than wait on hold.

I've been with American Home Shield for a long time and everything is good. Whenever you need them, they're there for you. My brother has an account with them, and my sister has them, too. Recently, I had a water heater issue. I filed the claim online and the process was easy. Their website is very good. But there was a $726 something extra charge with the home heater, which I wasn't aware. They called me and explained to me that was not covered and I understand that. I don't have any against American Home Shield but anytime you call the contractor people, they put you on hold right away. Then, you got to wait 15 to 20 minutes.

Recently, American Home Shield replaced my dishwasher. The hardest part of filing a claim is getting the live operator because they’re that busy. It’s a long wait. But if you waited through and you managed to get somebody that will take your claim, they’ll send somebody to check everything out, and they get $75 for that. Usually, if it can’t be repaired, they’ll just replace the whole unit. I complained about my refrigerator as it was freezing up the food in it. They checked that all out, found out what was wrong, and ordered the parts. They came and put in one part. They needed a gasket which kept the doors closed. They ordered it and that has not come in as yet.

I submitted a claim to American Home Shield through their 800 number about our dishwasher. I talked to the lady there and we just set up the schedule to repair and it worked out fine. The contractor was great. In fact, he had to order a part, scheduled to come back and got that squared away.

My ice maker on my refrigerator was not making ice and I didn't have any problems submitting a claim for it. It was very easy. I did it over the phone and their representative was really nice. The contractor they sent was the sweetest. He did a wonderful job. Overall, I was very pleased with my experience with American Home Shield. They are the way to go.

We called American Home Shield and we talked to their rep to submit the claim for our washer. It would go through a rinse cycle and keeps running. It wouldn't stop draining and it won't realize that it was empty so I have to set it off and reset it. The tech came out and experimented with it. He cleaned the hose that was maybe loaded with sediment and he put it back together and it ran fine. But, my washer started doing it again so the tech came back and he replaced the sensor that tells the machine that the water is out and it can stop. The washer has been perfect since.

I usually file my American Home Shield claims online. I've called them before and I'd been on hold for over an hour. I've already submitted three claims and they gave me three different companies. Two of them called en route and they're professional. The other one never even contacted me and that's been over two months ago. One of the contractors that came out, I asked him the questions and he answered it for me.

We submitted a claim with American Home Shield for our stove that went out and it was very easy because it was all online. The repairman came out within a day and we were pleased with that since it was two days before Thanksgiving. I’m sure people were on vacation and it was the Holidays but given that, he came out very quickly. AHS ended up having to replace my unit since it was not repairable. However, once it was determined that we needed a replacement stove, we had to call their purchasing department and that was a hassle since we had to wait for over an hour to talk to someone.

I've had 2 claims for a plumbing issue and a bathtub that's leaking into the basement, and it's been a horrible experience. I'm considering dropping American Home Shield because of it. The contractor came out and said it was a roof leak. I just had a roof inspection, so it's not the roof. They were very unhelpful. So, now, I have to pay everything out of pocket for it. I've tried calling American Home Shield, but there's always a 45-minute wait on line. They said, "Well, that was his diagnosis. And, unfortunately, there's nothing we can do." I tried calling back to make a complaint about the contractor so they wouldn't use them because they have really bad reviews, and I can't get through them.

I’ve been with American Home Shield for 15 years, and I’ve been very happy. Recently, I submitted an online claim, which is always easy, but when the contractor got here, the problem didn’t occur. So, it kind of corrected itself and no action was necessary. We’ve already paid the deductible, which isn’t refundable, but the contractor called us to let us know what was going on, and that we have 75 days if something occurs again, to let them know, and they’ll be right back out. There were a few contractors that weren’t good, but this particular one was very, very good. He was exceptionally professional, clean, and neat.

I filed a claim with AHS for my fan online but I had a problem so, I called. They helped me, gave me the information I needed and referred me to the company that would do the job. The technician knew what he was doing and he fixed it very quickly. AHS' customer service was good. I had a question in regards to the order as my name and some information needed an update in the system. I explained to the rep what the problem was. He took note of it and put that in the system.

My furnace igniter was not holding so the thermostat just kept cutting off. I requested service from American Home Shield and they sent the contractor who is very friendly and who provided excellent service. I couldn't have any better service. I requested it online and then someone called me to tell me that the request had been placed and the reps were very, very nice. The rep told me when the contractor would approximately be out. Then the guy himself called when he was out to my home. He was just outstanding and he is really friendly guy.

The downstairs toilet broke and flooded the downstairs. The contractors American Home Shield sent did a good job and got everything done in a timely fashion. Plus, the floor looks great. We've called American Home Shield for a couple of other things and the contractors have been right out to fix things. Everything is going well with American Home Shield. They've got a good product and they stand behind their claims.

I had American Home Shield change my locks, and I submitted the claim online through a link that was already set-up for when I moved in. I could get $20 off for changing my lock through a company that they're partnered with. The contractor was helpful and we had a really straightforward interaction. He changed all the locks and gave me the new keys. American Home Shield has been okay so far.

I had a furnace problem, so I called American Home Shield to have it fixed. I had to wait a week to get the people to come over to fix it, though. They were too busy and it's hard to get an appointment. It was so cold and we had to cancel other activities just waiting for them to come. The company that came was really good, though. They took care of the stuff and quickly finished it. They did a very good job and the unit is now working. I recommend AHS. They will cover a certain amount so I don't worry about the huge expense to come up. But there are charges that I have to pay like when I had that air conditioning service one time. So sometimes, in the summer, it's not covered and that sucks.

In my six months with American Home Shield, I’ve had a water heater replaced, a fridge repaired before Thanksgiving and a repair on a furnace. The biggest frustration for me, though, is that I can't get a live person. What happened with our furnace, initially, was that it was only working in half of the house. This was on a Thursday and they sent me a text saying these people will come out on Monday. We went through a cold weekend. The person was supposed to come by noon on that Monday but he didn’t.

I submitted a claim for our AC to American Home Shield online and the website is much better than it had been in the past. There were some changes and it’s much easier to navigate now. The AC is in our second home so we're not there that often. When we went there this past July, we had trouble with it. I was satisfied with the attitude of the person who made the appointment. The repairman was very knowledgeable and good. Unfortunately, he was only able to fix part of the problem and had to come back with some parts. However, we weren't going to be there for long. We got the chance to get back there this November. I called AHS again and they had him come out and finish the repair. I was very happy and satisfied.

Had to wait over an hour on hold and then cut off when I tried to get an explanation as to why my service request was declined regarding a leaking hose bib. My contract clearly states that hose bibs are covered under my policy, but the assigned contractor called me and said that American Home Shield was no longer covering hose bibs. Very unhappy!!!

I am new in this house and my garage didn't close, so I called AHS and asked if it's covered. They said it was, then the rep explained everything and sent somebody. The contractor who came was a wonderful guy and it looked like he did something on the sensor. When he heard my broken English, he asked me what language I speak and I said Spanish. So he explained something about the garage in Spanish. He also asked me not to put any obstruction on the sensor. In general, everything AHS did was okay.

My daughter has been without a refrigerator for 16 days. The repairman has been to her house at least 3 times and cannot fix it. She has tried to call American Home Shield several times and waited on the line for hours and no one ever gets on the phone. When this contract is up she’s done.

We were getting ready to sell our house and the garage opener door wasn't working. We submitted a claim online, and then a guy sent out by American Home Shield came. It turned out to be a minor adjustment, so he didn't even charge us for the visit. My wife did most of the conversation with the contractors and she said they were really helpful. They were responsive and they did call to confirm to make sure that we were going to be there. They were also very informative. When we sold the home, we worked out a deal with the real estate agent to go ahead and buy the new homeowners a one-year account subscription with American Home Shield so they have a new home warranty to continue that service with them.

Something got reversed and the AC seemed to be putting out heat rather than cool air. I submitted the claim online and the contractor got here the next day when he said he would and fixed the AC in 10 minutes. We’ve been using American Home Shield since 2006. Maybe, after that long a time, they'll start cutting my bills. I have a warranty on all my systems in the house, so I'm not too worried about something crashing on me.

I submitted a claim to American Home Shield on the phone for my water heater. I had long wait time which was around 30 to 40 minutes. Everything also went out in that week including the disposal. I had to wait another half hour to find out if I was covered for it but I wasn’t. I thought I was covered for more things than I was. When everything's going out and I couldn’t get through to anybody, that was the hard part but it was fine once I got through. The rep that I talked to and the contractor were both good. The contractor came out twice before for something else so I requested him and AHS said, "Yeah, you're going to get him anyway." He's personable, knew what he is doing, and came when he said he's going to be here. I had a very good experience with him. Plus I have a new water heater so it's great.

I have a mobile home and there was a leak underneath. The contractor who went to do the work on it was unable to determine where the leak was because they could not get underneath the floor. They didn’t believe there was enough room and claimed that there was only four inches of room to get underneath there. However, we were in the process of selling the home and the prospective owner crawled under there herself and determined there was a problem. She then called an independent plumber on her own, who was able to come and crawl under and find the problem also. It added a whole bunch of extra time to this whole process. When I let the contractor know that, they were a little bit defensive and stated that that was just policy. I said that maybe it was just because their plumbers are too big and that they need to find small plumbers. Since instead of really doing the job, the person just claimed that it was too tight to get into.

Our air conditioner turned on but it wasn't cooling the house and it's hot over here in the desert. I do everything over the phone with American Home Shield and it usually takes me about an hour to get through to somebody. I specifically requested this contractor who's helped me in the past because his employees understand my unit and they know it well. They've been servicing it for a long time. It was about three days before techs came over to fix the AC because it happened over the weekend.

When our heating unit went out, my wife submitted a claim with American Home Shield. They sent a contractor and the unit has been running excellently since the repair. American Home Shield is another form of insurance but one that you can certainly rely on and feel comfortable with that they’re going to protect your assets when it comes to appliance and heating and cooling units. Any homeowner who doesn’t have American Home Shield is making a strategic error.

I had a problem with my washer and dryer. The washer could not be fixed so American Home Shield replaced it. They had to get some parts for the dryer and it took a while for them to get the parts. They got the parts and came back out. They took the dryer apart to install the new parts. But they said that it didn't really need the part that they had gotten because there was something wrapped around inside the machine. So, they unwrapped that. The machine worked but it still has the same noise that we had originally called about. I tried calling the company itself but I could never get through. So, I went back and called to put in another claim with American Home Shield and they started the process all over again. In a couple of days, they contacted me and sent somebody and they determined that it needed some parts. They might have had to re-order the parts because they haven't been back and this has been a couple of days now.

We've had several calls to American Home Shield this year and one had to do with a leak under the refrigerator, which they took care of. The most recent one was for a washing machine leak. I used to call my claims in but now that we can do it online, it's much easier. I get a confirmation immediately, nobody has to call me and it's all done. It happened on Thanksgiving, so we weren't sure if we'd even hear from anybody that weekend, but we did. They sent this company called Greens Appliance and they're always good to work with. Their tech arrived the next morning and just had to adjust something and we haven't had any trouble since.

We submitted a claim for the microwave with American Home Shield before but I did not get any satisfaction. My husband and I ended up going down to Sears in Fresno and buying a new one. Right now I have a problem with the dishwasher. The dishwasher machine is not cleaning properly at all and this will be the fourth time that they've sent someone out. The reps on the phone are doing what they're told to do. They said, "Well, we'll call someone," and they waived the $75 fee again.

American Home Shield sent out their rep when I had a leaking in one of the cords under my laundry room sink and he replaced it. I always call Home Shield for my claim and since I’m a realtor, I go through my rep if I need something really fast since she can put a quicker push for me. However, I just wish that they answer their phones quicker, but other than the long wait which can sometimes be 20 minutes, they treat me good. One time, I had one person and I told Home Shield that I didn't want him sent out to me again. They took care of it immediately and didn't charge me again for another trip out from someone else. Their contractors are good in general, though. I have my father on AHS, and I recommend them to all my clients.

We've been good customers of American Home Shield for over 20 years but we want to quit them. We're upset because we had our old dishwasher repaired seven times and that was a lot of my time. It was an old machine that just didn't work right and was never that bad. They didn’t fix it every time but they think they did. We had to change the configuration of the dishwasher and they told us we have to change the plumbing but I talked to plumbers and contractors and they said that wasn’t the problem. And finally, the repairman said the last time that he couldn't fix it and that we would have the company call us and replace it but it turned out that the company refused to do so.

I submitted a claim with American Home Shield for my air conditioner that wasn’t cooling. The first visit, we checked the Freon. They added some Freon so I thought that was it. Days later, it still wasn’t cooling so I called back. At that point, they changed some part to the outside unit. It started working again then it wasn’t cooling again. So, we called them out again and they changed another part to the outside unit and it was working fine. And that time, the fan wasn’t moving. It would come on, but that outside fan was low and then it was cut off in a moment’s notice. So then, I had to call them back out again.

I set up two appointments with American Home Shield recently. I prefer doing it online because it’s easier. One of the contractors came on time but the other one who came but then left. It was for the stove top and he said he had to get a part but he never confirmed with us when he's coming back or what he had to do exactly. So, I'm not sure if he's coming back again but the case hasn't been closed yet. I haven't had too many issues but sometimes the quality of work is a little questionable and if they the best contractor possible. I can't use my stove so it's making it difficult if I had to cook anything.

There were several things that happened in a month on the air conditioning and I submitted the claims online to American Home Shield. The reps were great and the contractors that came out were very good except for one. But the minute I was not happy with it, I submitted something in the email and American Home Shield sent another personnel. It was interesting that they followed up pretty quick, and the service was excellent. However, one of the side effects of the process is that I would never know who I’m going to get, and I like to keep one person that's very good. Nevertheless, everything is fine, but we are not using the air right now because it's freezing here.

The people I bought my house from last year included the American Home Shield warranty as part of selling it to me. I usually like to call and talk to somebody but the AHS reps have been so busy. I've had to submit the claims online lately and haven't been able to talk to anybody. I sat for probably close to an hour and a half the last time I called. When I finally got somebody, he was apologetic about it but it didn’t fix my issues. I've had the same plumber three times this year to try to handle some issues I've been having with draining, and honestly, I have not been happy with the whole experience. They keep having the same plumbers come out and I keep having the same issues and they're still not resolved. They want to do what I ask them to but they said, unless I specify every time I call in the exact issues I'm having, they're not allowed to do anything beyond that.