American Home Shield Reviews

I like American Home Shield. I would never think about switching. I called them when I had a leak and they sent a plumber out within a couple of days. He had to cut the ceiling open. The plumber said that someone would get back to me because they would fix that big hole. But I didn't hear from them in a week so I called American Home Shield and they had someone call me within hours. By that weekend, the person came on that Saturday and fixed the hole. Two months after I bought the house, I woke up and my floor was wet. I called American Home Shield and they sent a plumber out. He informed me that it was my air conditioning unit. They sent the same company. It's been the same company and I like that. They fixed the problem although I had to go with my homeowner's insurance because everything had to get ripped out.

I would recommend American Home Shield because they're hassle-free. It's always great with the reps. They take care of me very well. They make the process easy for me. When the AC unit was leaking, the contractor was able to take care of it properly.

American Home Shield is the number one rated company. I reported an AC issue. It wasn't cooling. They replaced the air conditioner. I had a house where I had American Home Shield on it and they replaced an air conditioner for me too. For the hot water heater, they gave me $300 on it.

American Home Shield is one of the worst companies I've ever worked with. If I could get my money back, I would. Almost nobody speaks good English. It's very hard. They have a script that doesn't match what the needs are. If the technician can come and fix the issue, that's fine. I had an issue with a leaky roof. They came and fixed it. The HVAC guy they've sent has been fantastic. It was for a tune-up, but it ended up that they could not do it because American Home Shield doesn't cover the kind of unit I have. Where I've had problems is around replacement. I needed a toilet replaced. I had to make four follow-up calls to get it done. They close the claim on the website. They have to close it because they're saying a technician came out to the house. But the process isn't over and because the claim is closed, no one's working on it.

When my dryer wasn't heating up, a contractor replaced the heating element. The other claim was for my air conditioner. A contractor had to replace a part. American Home Shield has a bigger network than the one that I had previously. That meant that services could be given faster. The ones that they have within their network respond quickly. The only thing that I do not like about American Home Shield is that I cannot get a person when needed for questions. It's always just a machine. That is not very good for customer service. I don't like talking to a machine or leaving messages or pressing this and that. Everything seems to be just done online. Although some people like that, there are some people who still like the human touch.

I love the American Home Shield website because it's very easy to go in and select what service you need. The tenants in my Hawaii unit had a problem with the garage door. So I clicked the garage door unit opener thing on the website, and within 24 hours, somebody called me to schedule an appointment. So far, the contractors I've had to deal with at the unit have been good. They've gotten the job done. They've given me solutions. If it's not covered, they give me locations that I can get a part if I have to repair it on my own.

Most of my services are good but anything to do with plumbing or HVAC is extremely poor. It's because of the group that American Home Shield contacts. I've complained several times about how the techs don't ever show up, always reschedule, and how it takes months for anything to get fixed even when your furnace is out of service. Usually, I have to pay out of pocket for it. This happened several times and I've called and complained. American Home Shield doesn't do anything about it. I have requested them not to send that vendor out and they still do. Also, customer service is poor. They usually just delay you and you can't get service in a timely manner.

We had a claim for the refrigerator and the contractor came out and it took them a few tries to fix it, but they got it taken care of. They were professional. The first time they tried a part, it didn't work. But they reset it and that temporarily fixed the problem. Then they ordered something else. When they brought that part in, it corrected the issues. I had several issues that I contacted American Home Shield and the contractors came out and fixed the issues relatively quickly.

American Home Shield gave a presentation so I got to be really familiar with them. I file my claim online and that is pretty easy. They have a good website. When the water filter in the refrigerator wasn't working, I called the home warranty and they sent a guy over. He fixed the refrigerator and it's fine. I have a townhome and I use the home warranty up there too. American Home Shield let me put the tenant's name as the contact person on my townhome so they don't call me. They call the tenant and I like that. If there's any issue above and beyond normal, then they'll call me. I stick with my home warranty because I've never had any issues. If I get good service, I'm loyal even if I'm gonna pay a little more, which I don't with American Home Shield. I'd rather work with someone that I know will do the job than someone new for cheaper.

I wanted to go with someone else that was cheaper. Also, we're not in a position where we could take on a random $1000 cost for a plumbing issue or our air conditioner outright dying. So, having some peace of mind from having American Home Shield is a good thing. My air conditioner wasn't working well. So, I wanted to see if it might be an issue with my air conditioner going on. The contractor came out and helped me with the vent and helped me troubleshoot it. The tech determined that the air conditioning control unit, I have a Nest, one of the wires he switched it in there, and that helped it make sure that the air conditioner would turn on right away versus having a five-minute delay. And he showed me that some of our vent covers were upside down, which prevented it from cooling. He also saw that we had installed our filter wrong as well.

The technicians were responsive. But with the fridge, they got the wrong part the first time. They had to come back again. Except for that, we had no other issues. I like American Home Shield's quick response. If I request for something, they'll come within the next day. I had claims for the AC, fridge and microwave, and they were all good. But I need to call them. They charged me more when they renewed. It was some-55 and my card in my account was deducted 74.

I had a plumbing issue and it was settled very quickly. I submitted my claim to AHS by telephone and it wasn't difficult. My sister also had them and she was happy with the warranty. Having it gives me a degree of certainty as to what the cost is going to be in case I need a service and I would recommend AHS to others. I'd tell them that it's a cautionary thing like any insurance policy.

We had to replace our refrigerator one time and it took forever to do that. We ended up buying one to replace it and American Home Shield reimbursed us a little bit. It was not a good experience. The vendor was running things through American Home Shield, and they had to get an okay from them. But American Home Shield was trying to get a cheaper model. The vendor could not get it until they finally give the approval and then they fixed everything. The technicians were very nice and friendly. They seemed very knowledgeable.

The contractor that came out for the AC did good. They were professional and stuck to their time goals. They were able to get it running right. I would recommend American Home Shield. Submitting the claim online is a good option in today's time. It's a lot easier.

I've been pretty happy with American Home Shield. I had claims for the AC, garbage disposal, and garage door. I went online to submit them. That made it easier. I can just click and click, and they take care of it. That's really convenient. I don't have to go in the Yellow Pages or look for places. They just send someone over. AHS always covered the repairs. One time with the AC, though, I had to hire someone else because the vendor wasn't competent. Everything else went fine.

American Home Shield has been really good. I like how responsive they are. Every time they sent out a technician, they always do the repair the same day. The technicians are friendly. They're easy to talk to and they explain things as they go. They keep you informed on what they're doing and why they're doing it. I would never switch.

The furnace went out. I originally made a claim online with AHS then I followed-up by phone. They first sent out a contractor who put a sticker on the door, but the door was open. They never came to look at the problem and they wouldn't come back. Then I went to J&J Mechanical. I dealt with them before with my air conditioner, so I wanted them to come out. The AHS rep I talked to said the computer generated the first contractor. Then she said to call back since it takes 24 hours to request a different contractor. It's been a good experience with AHS and I don't have any issue with them. Their price is a good rate and their website is easy to use.

I've only used the service once. I like it. I was on the phone with someone, the phone got disconnected, and someone called me. My AC unit wasn't working. But that happened before I got the insurance. Three months before I got the insurance, I paid someone to come out and fix it, which it had been running fine. But I just paid like $900. And to have American Home Shield, I only had to pay $125. So, that worked out great for me. The guy that they used was awesome. He provided me with an AC unit I could bring to my home. He lives in my town, and he brought me an AC unit that we could have in our home so we wouldn't be hot. He came over the next day, fixed my AC unit and picked it up.

American Home Shield and their online tools work well for us. Also, our interactions with technicians on anything we've called them for have always been good whether it was the pool or air conditioner. They also fixed the microwave, and the disposal under the sink. So, everything has always gone well. The most recent issue was something on the pool. It ended up being something dumb. The water level of the pool was lower than I thought it was and that caused an issue with the flow rate through the skimmer. So, the solution was simple and it made me feel dumb.

The upstairs temperature wasn't keeping up. The AC was just running all day long. May Heating And Air came out a couple of times for two different things. We have two AC units in the house. The workers from May are good. The same guy came out twice over the course of a year. Both times, he handled the issue. As far as submitting the claim, I reached out to American Home Shield online. Their website and booking are good, but it seems like when I get bused over to their outsourced call center, I did have a problem. My AC was broken and I had a newborn, and that took a couple weeks. I was trying to call into the 1-800 number. It isn't very good. That was an isolated instance though. I've had plenty of great experiences.

I have my two houses with American Home Shield. I am very happy with them and I don't wanna change for anyone. I would call and they send the people. I recently had a problem with the freezer and they tried to do their best. They were friendly.

I referred many people to American Home Shield. They respond quickly. They give the right support whenever I need it. They're ready to help me. But the third-party persons create issues sometimes. We had an issue with the toilet and one agent came and verified . He mentioned that it was broken and they cannot fix it, and they would be able to replace it with a new item. But as per my policy, AHS would not pay anything. But I requested to AHS, "Can you provide another agent to verify the product again, whether it is really broken or not?" They provided one more agent who came and verified that it was not broken and was fixable. So, they did that. I didn't pay anything. It meant AHS is very good. But the third parties who come to fix just come and say that what they saw was broken. Due to that, it was almost 15 days it got delayed.

Setting up a request is quick and easy and takes a few minutes. I love it. My garbage disposal was clogged and the tech was able to diagnose and fix it in 30 minutes. He cleared the line. Because even before it got stopped up, it seemed like it was clogged anyway. Everything now flows smoothly. I've told a few of my friends that they should look into American Home Shield.

Over the years, American Home Shield’s service has been good and the recent claims have gone well. But it's not always feasible to repair something as opposed to replacing it and AHS is very reluctant to replace items. It's not always in the homeowner's best interest to repair items. Several years ago, my heating and air units went out in the house, and both coil units were very old. They needed to be replaced. I offered to pay the difference in the repair costs to replace them, but AHS would not do that. Instead, they searched around and found the repair parts, which led to much less energy efficiency and was more costly overall for me as a homeowner.

We were happy with the guy who fixed our icemaker and the guy who worked on the washer, and we ended up having to get a new one. But we weren't satisfied with the electrician. He was supposed to call and he called late one night and was not very friendly on the phone. He said he would be here between such and such time the following day and we asked if he would make a call before coming so we can be ready, and he never called. We were waiting and then, he pulled into the driveway and looked like a hippie getting out of the car.

The dryer was not working and by the third time the techs came, they told us what the problem was and we had it addressed. Everything's all good now but the problem ended up being something that should have been addressed the first time. With having American Home Shield, we have one single company to call up if we have a problem with anything.

American Home Shield’s website was super easy and so far, the experience submitting a claim has been great. My water heater exploded and I put in a service request. I paid my deductible and the following day, a company came out. Within an hour and a half, the techs had completely replaced my water heater and I didn't have to worry about anything. It was phenomenal. The techs were great and answered all my questions.

The oven stopped working and the guys who came out did the repair. They were very nice and professional. People should 100% go with American Home Shield. They'll take care of issues in your home and you don't have to worry about anything because they'll fix it for you. I like having the insurance that we're protected.

I would recommend AHS. My experience is always good. I prefer setting up claims online, and usually, they send a technician within 24 to 48 hours. Recently, one of our bathroom commodes was clogged and the repair person took care of it in less than 30 minutes.

Recently, our pool pump went out, so we called up American Home Shield and it was easy. I told them we weren't sure what was going on because I was not sure if it was working or not. They gave me the company's name and what time they'll be there. The repair guy was really friendly and knowledgeable. He replaced the pump. We've used American Home Shield a few items, and that's why we kept it. We've recommended it before as well. As matter of fact, we have a friend who has them. We told him about it.

I've used the home warranty once every couple of years. I can submit service requests online or call, and it's good. Recently, I did a service request for the upstairs air conditioner and they replaced the coils. It was done within a week, and for what they had to do, it was quick. The tech was good.

My air conditioner wasn't cooling my house, so I called American Home Shield and the reps were good. Two years ago, it took people two weeks to come out. They were waiting on a part. This time, they came out the fastest that they can get out in Florida and did what they had to do. The repair person did his checks, told me what was wrong and took care of it. He did a good job. He also remembered coming out to my house before, and he mentioned it to me.

My AC went out and the repair people fixed it in an hour. I'd tell people that if they don't have American Home Shield, they should join them.

We've submitted service requests several times, and I have mixed feelings about our experience. American Home Shield wasn't as clear and upfront as they could have been about what coverage includes and doesn't. That stuff wouldn't be all that difficult to make clear with an agent, for instance, when asked, "Can you let me know what's covered and what's not covered?"

Submitting a service request to American Home Shield is easy. I usually do it online. My most recent claim was for my refrigerator, and because it's high-end, they had to approve an outside vendor, which they did, and it was quick. The repair was done, and they sent me a check quickly once I sent them the invoice.

The exhaust fan is noisy. I made a claim online then AHS gave me the name of the contractor and when they're coming to visit. I like the selection of contractors that AHS has and they're a pretty good company.

I’m a Realtor who typically buys home warranties for Buyers, as a closing gift. Until now, experiencing the traumas as the Buyer/AHS customer. They left my family without heat for 4 days. A month later, I was pushed to do a cash-out on a “covered” and “approved” water heater replacement bc they couldn’t give a date of replacement (it had already been 3 days without hot water). Now they won’t respond to my repeated pleas for reimbursement or “cash-out” (they call it). I had to pay $1600 out of pocket over a month ago and AHS won’t refund me or respond to me. No reply from even the Realtor’s support guy.

Submitting a claim with AHS has been good. You do it online so it's simple. The only thing you have to do is, if you want to get a specific contractor that you used before, you have to call and you have to sit on hold and force the issue. My very most recent claim was the cooktop went bad, and that was not great. They didn't follow up well on that. The guy fixed it, but it wasn't fixed. After many phone calls to them and the contractor, I ended up getting an email that they were replacing the appliance. Out of the blue, some truck showed up with an appliance and they installed it.

I've been very happy with AHS. I've been with them since 2003 in different houses. And we've tried some other home warranty companies. But we came back to American Home Shield because we liked their coverage and their service better. We had a range that couldn't be repaired and they took care of that. I still had to pay 500 bucks, but it's a lot less than I knew that I would have paid to buy the model I got.

American Home Shield had two increases since I've been using them but it's fair as far as inflation. They haven't gone up drastically. It was maybe $5 a year. Also, I have the best customer service with them when I call. I'm a Realtor so it does matter a little bit to me the customer service and who I would even recommend to my clients or tell them who I'm using. The last company that we used was a plumbing company and it was for our hot water heater. The technician that came out was awesome and he made up for everything the company did. The customer service themselves at the company sucked and everybody had an attitude. They didn't care. I told them that the hot water heater was out and we were without hot water. The rep said they could see us the next week. I told her that was not good but she blew me off again. It was very nasty. I told her again and she said, "Do you want this appointment or not?"

American Home Shield just fixed my washer. Once I said what was wrong, the ball got rolling and they had somebody there at eight o'clock the next morning. He was professional and knew right where he looked at it what was wrong. He went out to his truck, got a part, put it on, and was done. My washer works great now. I'm satisfied with the work that AHS does. They just need to stop going up on my premium.

I had somebody come in through American Home Shield on a refrigerator. I've had three claims in the last few months, which is crazy. It seemed like everything was going wrong. They took care of a dishwasher for me. Then my refrigerator went out on me. They repaired it. It works great now. AHS really has some good people that they're working with around here, which is different. I used to have OneGuard Home Warranty. I keep a home warranty all the time. OneGuard's people didn't really do the job well and they had some issues. Since I switched to American Home Shield, I really like them. They've been right on point and are taking care of everything like they said.

The circulator pump on my dishwasher went out and the guy that came and did the diagnostics assessed the problem in 10 minutes. Once the part came in, they scheduled for the repair and the guy was on time. He came in and went right to work. It took him 15 minutes to replace the circulator pump on there and put it back together. It's been working great ever since and I am 100% satisfied with American Home Shield. Their reps are very cordial, responsive, and sympathetic to my needs.

We've been having some bad experience. It's still not complete, and I was supposed to call back because I might have an open contract. American Home Shield went up from $75 $100. So, all this time we've been calling to get somebody to come out here, that's $100 now. I'm trying to take care of this because it's not done. This has been going on for about almost five months.

American Home Shield is a very good and reliable company. They are trustworthy. I've had good experience with them with our repair work. When my dryer was making a noise, I submitted a claim and it was very quick and easy. The contractor was very good. I used him before and it was fine.

The claim for the dishwasher was better than the last few claims. The subcontractor that American Home Shield chose for this type of thing was excellent. They replaced just about every innard inside of it, which is awesome. The flip side of that is that, it is of an age that we were surprised that they would invest in new baskets when it's heading towards 20 years old.

I ran into a problem with my refrigerator and it took almost two months for the situation to finally be remedied because of the number of phone calls that I had to make to get somebody out here that knew what they were doing with the refrigerator. So, I went back and forth numerous times. American Home Shield finally decided to replace the refrigerator, but it took forever. So, we ended up getting a replacement refrigerator. But up to that point, I was not very happy with their service. I kept getting the runaround. Every time I called somebody, I would have the same conversation with them and then, it seemed like nothing would get done until I finally called or got ahold of somebody who listened to what was going on. This individual finally made things happen.

The claim experience with American Home Shield has been slow and confusing. The washer and the dishwasher both went on the fritz and they sent us a technician. He put in an order to get the dishwasher fixed and he said the washing machine was scrap. So he called it in and everything was backwards. They have it being the washing machine being fixed and I'm getting a new dishwasher. That was not supposed to happen. It was the other way around. So I called AHS.

I made contact with AHS by internet and I received a call the next day. We set up an appointment for the technician to come out and everything was taken care of. The one I spoke to on the phone when we were setting up the appointment was very helpful, informative, and professional. The tech was as nice as he could be. The claim was for a leak from my son's bathroom toilet and he took care of the repair that one time he came out. And I've had no issues since that time. The coverage is very good and I've been very happy with AHS. Like everybody else, I'm tired of prices going up but I understand business needs.

For the most part, AHS has been pretty good. I've only had a couple of hiccups, but they were always very accommodating to make sure that everything went smoothly. With AHS, I get a free heating tune-up because of the program I have. If they find anything, they'll let me know what kind of work needs to be done. But if they don't, then there's nothing that needs to be done. One time, there was a part that needed to be replaced on my heating unit. AHS went through the process of booking a service call for me and that went through smoothly. However, the contractor company was not communicating well with the workers that were coming out to take care of it. The company ordered the part right away but when it was time to have someone come out, they didn't let the techs know that there was a part that was needed. It didn't put me out though and I didn't have to pay anything. There was just a miscommunication on their end and they fixed it.

I had some leaks in some of the valves I had on my washing machine. Submitting the claim online with AHS was very easy to do. I got an email, and they assigned it, and then the company called me. The contractor responded very quickly, and he was out there the next day. AHS is reliable and cheap too.

AHS is good. I haven't had a bad experience with them. I like the people who answer the phone. They're very respectful. That means a lot in this day and time. So far, the techs have been good. I've had a variety of them come out for my heating system, for my AC, for my water line. They've all been top-notch people. The only thing that I had a problem with this time was the tech that came out didn't have phone service. Everything was in a text. But it's understandable because everything's moving that way.

My refrigerator didn't work. Submitting the claim with AHS was perfectly fine. I got someone here. They had to order parts and the parts took several weeks to get here and that was my only complaint. But the techs were outstanding and the refrigerator seems to be doing just fine since the repair.

I had a plumbing issue with the sewage in my basement. Jeff came over and he was extremely efficient, fast and great. He was a fantastic one to have around. The performance of everything after he left has been great. I would highly recommend AHS. It has been great and easy to use.

The customer service of AHS sucks because you don't get a live person. And when you do, a lot of the time they don't speak English well. One time, I called because they said my rate was going up and I wanted to discuss that. They're going up $17. I think that's a bit much. But they didn't get straight to the point. There needs to be a change, ‘cause when you call there, you shouldn't have to go through all the changes you go through.

AHS claims, "HELP CONTROL OUT-OF-POCKET EXPENSES”. HVAC repairs are between $3,600-$3,800 without their warranty." A home warranty covers (or helps pay) the costs for repairing or replacing systems and appliances when they stop working". AHS's promises are 100% "verbal excrement". Their contractor determined my HVAC's evaporator coil was rusted and leaking refrigerant. That it should get a full replacement but said AHS would probably balk at a full replacement. So what did AHS offer?

The AC unit's compressor went out. American Home Shield repaired that. When the pool vacuum stopped working, AHS did not repair that. The garage door needed a new motor and they repaired that. But I'm not too happy with them right now. Nothing happened with it. And when I spoke to someone even getting the policy set up, they told me that my pool vacuum would be covered. That was the number one thing for me. But when I submitted a claim, they told me, "No. It's not covered." So, my pool still hasn't been fixed. It took a very long time to get the provider to write his report. I had to call in several times before he did. I never want that contractor at my house again.

I had a claim for the dishwasher and I wasn't too impressed with the first contractor that came out. They came out three times and said that nothing was wrong. Then it ended up almost catching on fire. But American Home Shield sent another group of guys that made it a lot better. They came out and fixed it right up.

I had a pretty good experience submitting my claims. But it depends on the vendor coming. It's up to the consumer to vet them before you let them in your door. Because sometimes the company will send the A squad or the B squad or the C squad or the D squad. I want to get the $100 for coming over. You gotta ask them some questions before you let them start tinkering around in your house, or who they are, and are they certified what they're doing. Some might get a little offended if you ask them about their qualifications for doing the work. But otherwise, it's all good.

I had an air conditioning problem that was very, very, very difficult. I'm in San Antonio, Texas where we've had triple digit summers for a record number of days in a row. My air conditioning broke the summer before and it was a nightmare. I have three kids and it was over 90 degrees inside the house. American Home Shield finally got me a little portable air conditioning for one of the kids' rooms, which we ended up all staying in. It was a nightmare. It continued all the way through the summer. American Home Shield ended up replacing the air conditioning unit. But the new one never worked. Then winter came and we didn't talk to them anymore until the next summer when it started getting hot again and it was obvious it still wasn't working.

I called American Home Shield when I had a leak in my pipes. It was very good, efficient and professional. My son said the tech was very good and did everything he had to do with no problems. I pay 125 for each visit. It's good. I would have liked the service to be a bit faster, not many days in between. It doesn't look like AHS has any help during the weekends. Otherwise, they're good.

Most of the time, I call American Home Shield to submit claims. Sometimes, I do it online. It's better than most. They got good guys but I had to change one of them because I didn't like the work they did. He charged me a lot of money for something I could have done myself, and he knew it, but didn't say anything. So, I told AHS to give me another and don't send him back. And they didn't. But so far, the work was okay.

I like American Home Shield. I needed my roof fixed because it was leaking, and they got back to me immediately. The contractors did a great job. When I needed a plumber instead of a furnace person, AHS switched it out with no problem. They also did a great job.

The furnace was not working so I went online and submitted a claim. AHS established a company to come out to fix it. I contacted the contractor the following morning and they came out that day within a couple of hours and fixed the furnace.

My pool filter blew up and the contractor replaced the part of the kettle and fixed it. It was done correctly and that was really nice. I was not very happy with the claim before that, though. My washing machine broke down and they said that the barrel was cracked and it was not due to wear and tear but misuse and operator error. I told them I've had the same washing machine for 15 years and everything was fine. It wasn't imbalanced. The rep said the only way the barrel can get cracked is if there's a misalignment due to loading it wrong. I said that since it's old, some other thing could have given out and he said that we don't have any evidence of that. They did what I would call a cursory review rather than pulling the chassis out to see what would have caused the imbalance. And because I'm not a washing machine expert, it's not like I could take it apart and say, "Look, this bearing went out and that caused it.” AHS has unfair leverage when they want to say no. They played a bully game and I'm planning on quitting them.

I had a claim with AHS for my furnace and the tech from A-US Air Conditioning of Texas who worked on it went up there to do something. The furnace worked as far as heat but when we got some hot days, I would turn the air and it got hotter and hotter. They wanted me to wait another three days before they came out. But I had waited three days for them to come out to fix the first time so why should I have to wait around for somebody to come back out again?

I feel like I get my money's worth with AHS. Usually, they have someone call me within 24 hours to set an appointment and it's pretty straightforward. My most recent claim was regarding a garbage disposal issue and AHS followed up very quick. They were able to get me an appointment to get my garbage disposal in less than five days.

I had a heater repair I had to get done and American Home Shield had someone sent out here promptly and got it handled within the next day. They were great. I had another claim at one point that I wasn't too happy with the service guy that came out. So, AHS sent me another service company for no charge to get a different opinion. It was easy and there was no fighting. They just did it. I've enjoyed having them.

I needed a repair for a microwave oven and I made a claim with AHS. I had a first technician who came out and took a look at what I needed. He said he knew what I needed then he went back and ordered a part. It was delivered and it was the wrong part. So I got back in touch with him, then he came by and picked it up. I called Samsung and got the right part number for what he needed. He said he would order it as soon as the one that was improperly ordered had been received. That went on for a couple of weeks, then I called American Home Shield and told them that I couldn't even get this guy on the phone. So, American Home Shield got in touch with him, got back to me, and said that he ordered the right part that day.

My washing machine's lid broke. AHS replaced it and some of the workings in it. As a matter of fact, the man who came to fix it said I better be glad I got insurance because if I didn't, it would be a $700 job. He was great and it was a great company that AHS did business with. He was very thorough and he tried to be as fast as he could to get the job done, and he did. After he came over here and looked, he wrote down what they needed, and it didn't take much time to get it fixed. So I was really happy.

I have had the AHS Gold plan for several years without any major claims. My 4 year old heat pump stopped working - just before the coldest days so far this winter. They picked an HVAC company from Atlanta (5 hours + drive from here) though they have an office in Augusta (~ 3 hours drive) as well. A tech came out 2 days later without calling first as was promised by the scheduler. He barely looked at the unit outside, said it was working so the problem was with the air handler blower motor in the attic and said the fan of this motor was seized up due to a short and needed to be replaced. AHS determined that this was not ‘normal wear and tear’ (NWaT) so they would not cover the replacement. There is no way allowed for the customer to speak to the HVAC ‘expert’ who made this decision. I wanted to know what made this ‘not NWaT’ but no one could tell me this.

I am not happy with the people that American Home Shield contracts with, one particular electrical company. I am not happy with the language barrier and with getting the little peons that won't pass me on to supervisors as well. When I tried to cancel, the woman went on and on for 10 minutes. Every time I would say, "I just wanna cancel," she kept saying, "Well, I’ll give you another month." I then said, "I just wanna cancel,” and she wanted to give me two months. I'm also not happy with the ridiculous things that the home warranty company will cover and yet there are things that are needed that they won't cover.

I did a claim online through American Home Shield's website, and it was perfect. The claim was for my water heater, and they were able to get the technician over here quick. They also kept me updated with every step forward of what was gonna happen and what they were gonna get done. When the technician came here, he explained what happened. He looked at where the issue was, checked everything twice and made sure if it was fixable or not. He let us know it wasn't and told us the route of what we were gonna be doing at that point. Everything was good.

I submitted a claim online for my refrigerator. Their website is easy to navigate. I had to wait for them to make an appointment through a third-party vendor. But it was a short wait time. Everything was fine. The contractors were good. They're gonna replace it. But I would choose one myself because what they have to replace it with is not in stock. Everything's been good so far with AHS. I pay $42 a month and it covers the whole house. It's not bad relative to what it covers, and the possibility of having to replace it and it's all covered.

I have been paying for their top plan (shield Platinum) for a couple of years so that if I ever have issues, then everything would be covered. Well, first time I had a minor issue with my AC, they charged the $100 deductible and put freon, no issue; second time, the contractor said that they don't cover maintenance (even though the reason the contractor came to my house was that AHS recommended I get their free yearly maintenance, so I scheduled it online), but no problem, I paid an extra $500 for maintenance to the contractor, which brings me finally to now when I finally had a real issue with the AC, the contractor came out, turned the AC off and after a couple of days of continuous follow up with them they just let me know that we'll AHS won't cover the problem (coil leak), but they will give me a discount on the repair and "all I have to pay is $2050".

My recent claim with AHS was for a garbage disposal problem. I submitted the claim on the phone and the reps were very informative and nice. The tech was professional. He was very diligent in his work. He was consistent and really good. He explained everything to me and I understood his process. Everything went well. They were awesome.

I put in a claim for an old water heater that started to not put out hot water. And they replaced it with a new one. It was not the easiest installation in the world because it was in a very small, tight space. But the people came in and did a good job, did all the plumbing, and American Home Shield took care of it. They sent a couple of guys out because it was more than a one-man job. The people were polite, approached their job professionally, went through the appropriate steps and kept things clean. I was satisfied. Things have been going well. Have plenty of hot water now.

My dishwasher claim with AHS went smoothly. Submitting the claim online was very easy to do. When I filed it, I got a phone call where they clarified everything. They took care of it after that. The company that came out and looked at it said that the motor had gone out on it and it needed to be replaced. American Home Shield responded right away. I have a replacement dishwasher scheduled to be put in on Saturday.

My recent claim with AHS was for my heater. The submission process was excellent. Back in 2002, it was a little bit harder. Now, they've got it down. I submitted the claim online. All I had to do was let them know I needed an appointment and they got back with me immediately and gave me who was gonna come out here. The company called me immediately. They're called Comfort Cool. They were fantastic. They fixed the heater. Everything ran great. American Home Shield got ahold of me to make sure everything was good.

American Home Shield has been wonderful. They've helped me out in the last few years. I won't get rid of them. Their rates have been fantastic. All my concerns have been dealt with online perfectly. I just got done using them on a major problem and they took care of it. My central heating unit wasn't heating the house. I did the claim on a Saturday morning, and Monday morning I had a phone call from the company that was doing the work and set up an appointment. They came out and troubleshot it. They thought they had it fixed the first time but they didn't. They had to come out two more times before they put the right part on and found the problem. They were very nice people.

If the contractors that American Home Shield sends can't fix the issue, they replace the unit with a brand new one. Recently, my dishwasher stopped working. A contractor came out to try to fix it. About a week later, another error code came on. The parts were gonna be too much so they're replacing the dishwasher today. For anything we've had replaced, they sent Whirlpool out to do it or Home Depot or Lowe's. You get to pick from a very long list of what dishwasher you would prefer comparable to what you have. When we bought our dishwasher, it was about $800. They are replacing it with a $1,200 one.

AHS is great for appliances in home issues. We've had many years of good service and replacements. We reach out to them both by phone and online. My husband enjoys being on the phone more and talking to humans while I enjoy doing the computer more. We reached out to AHS when we had stopped up toilets and didn't know where it was coming from. This had been ongoing maybe five times. It was complicated because it happened in two different parts of the basement. We weren't sure what was happening and a whole bunch of things had to occur to figure out what happened. The techs we had were very courteous and they told us exactly what needed to be done. It's just they didn't have the equipment to do what they needed to do to pump the drain. We did it outside of AHS and got it all pumped up.

Let me start by saying American Home Shield does have some capable and professional vendors. I’ve had two positive experiences which were why I stayed with them for so long. However, given my recent struggle with my AC I’m starting to think those good contractors might be the exception rather than the rule. And when you don’t get one of those, well…

I've had several claims since I moved in to this house and American Home Shield struggled to get technicians out to my area, which is in the country. But still, if you buy a home warranty, you would think that they could honor it. Every time that they can't get a technician out, they say that I can get my own technician and they'll reimburse me. But the process is so tedious, it's almost not worth it. And they don't reimburse you the total cost. My septic was $3,000 and they reimbursed me $650. I'm not happy with AHS right now. I submitted the septic claim online and it took three months to get the check. And on the phone, it’s very hard to get someone that can understand. There's a lot of foreign people that you deal with. But other than that, I've been able to work through it. The contractors have been good. Plumbing has come out three times and they've been great. Everything they fixed is working.

My hot water heater broke and needed a bunch of new pieces put in. The techs were awesome. They were out there in a timely manner when they said they would be there and had it fixed the same day. The gentleman noticed that the water heater still wasn't getting hot enough so he added more pieces to make it work perfectly. So, I was very impressed. The service was great. American Home Shield’s price have gone up high though.

My stove and refrigerator repair claim was painless. I ordered it online, and I was able to do it comfortably. It worked out okay. The repair company responded in a timely manner, and their guy was very efficient and came prepared to work. He had everything that he needed and he was able to do the job too. Everything is working now.

It was simple and easy to interact with the rep, and the claim was efficient. The service person was very professional too. They tried to fix everything they could, and they were in and out quick.

I had an air conditioning repair done thru AHS. I submitted the service request through the online portal, then one contractor came out. I didn't like him, so they sent a separate contractor out and my experience with him was good. Since then, the AC has been working fine. But American Home Shield didn't cover one part of the repair, which didn't seem right to me. I didn't know what they were doing, but they were trying to say that there was a modification when there wasn't, so I had to pay out of pocket for that.

I had a microwave repair with a company called A+ and they were very good. They had great communication and timely arrivals. I also had a claim for the stove which went down before Thanksgiving. I called American Home Shield and I had a ticket created. The contractor assigned to my claim was Sears but I didn't hear from Sears in that whole week, so I had to call AHS the Monday before Thanksgiving. I asked them what was going on because I tried to call Sears and I couldn't get through to anybody. Also, when I called Sears, I had to go through their voice menu hell and it just sent me round and round in circles. So AHS contacted Sears and Sears said they never received the work order. AHS then resent it to them and they said that they got it.

The very last claim I had was easy. American Home Shield had something fixed for me, and on this occasion, they were nice enough to send somebody out fast. With my previous claims, I had to wait. They take their time getting people out, and they don't let me pick my own repair person even if some of the stuff is on warranty from the repair person's company. I'm a Realtor, and I even contacted a local real estate rep saying I wanted to pick who fixed the issue, but that didn't matter. I don't like having to have the Podunk repair people come out. I like having one of the best in the city. They're not expensive, but American Home Shield still didn't care. They want their people repairing and that drives me crazy ‘cause their people don't know my AC. I don’t like that.

I had a malfunctioning over-the-range microwave. I did a claim online with AHS and got an automated schedule for the tech to come out. Then he called me the day that he was coming and he was very professional. He knew what he was doing and was a very nice guy. AHS replaced the microwave and the installation was scheduled yesterday. But the guys who came to install the replacement couldn't install it. So they left the unit in the box and I have to figure out how to get the handyman to do some modification to the cabinets to get it installed. So the installation isn't 100% complete but the service call was completed.

My garbage disposal was having an issue. I made a claim with AHS and the process was easy. The rep I talked to on the phone was great. The tech who came out to fix the issue was awesome, very polite, and professional.

The fan was not working on our AC system, so I had to put in a claim with AHS. It was very easy and I wasn't on the phone for very long. They took my information and the rep I spoke with was very knowledgeable. The process was very fast and very accurate. Then, I had somebody at my house in a week and the same day that they came in, they fixed the problem with the AC. They were very professional and since the repair, everything has been A-okay. Other than that, the deductible went up a bit, but American Home Shield's sales and marketing has been pretty clean-cut and forward.

American Home Shield is fine. I'm glad that they are available when I need them. When I have to go through to make an appointment, it's easy. But it would be easier if there was a telephone number. I made a claim when my dryer had conked out and needed it repaired. It had to do with the spinning belt. The tech was professional and my dyer is fine now.

I currently have an ongoing claim that was filed in October and that has not been taken care of. I had two water heaters that went out of my home at the same time. The company that American Home Shield sent installed them. First of all, they installed tall units, where my closet spaces are for short units. They installed the water heaters right up against the electrical boxes as well, so I cannot open my electrical box. Another thing is that one of the water heaters immediately quit working a day after. I called back to American Home Shield, and they said that I now had to have a second visit that I had to pay for. It was for an electrician, and when the electrician came, I was told, "There's nothing wrong with your electrical. It's a defective water heater."

I had an issue with my freezer. It wasn't making ice. I had to pay the fee for the contractor to come out and take a look at that. It started in June. They still haven't completed the repair. They were very polite and efficient with their time but I don't think they have the troubleshooting skill set. Initially, when they came and assessed the problem, they replaced a part but it still wouldn't work. I didn't realize there was a 30-day time period to call them back. My 30 days expired two times but my freezer still didn't get repaired. Every time they came out, they either changed a part that didn't fix it and they had to come back and assess the problem again. Then they come back again to replace the part.

Our furnace was scheduled to be replaced. With American Home Shield, you have the option of selecting their contractor. The contractor that they selected to do the repair, unfortunately, didn't have the reviews online so I selected the cash value. The experience was seamless. American Home Shield is focused on customer service and the majority of my calls have been positive. There have been a few hiccups as far as getting contractors. Unfortunately, sometimes they don't have contractors and I've had to wait for a contractor to be selected. But on other times, it was fast depending on what the repair was.

The most recent claim to American Home Shield was the roof. It was a good experience. It was supposed to be for the one free roof repair, and they came out. They sent a company out to observe the roof. They were able to come out and repair the roof.

I'm not happy with American Home Shield. It's too expensive and whenever I raise a request, I need to pay an additional $125 copay. Whenever it comes bigger items like a water heater or AC, I don't get a lot of return in the investment. I'm just wasting money. I have been a customer of American Home Shield for maybe five years. I'm in a situation where I feel like getting rid of them and switching to another company. I called a couple of times to cancel my membership but it seems nobody is paying attention. They're just charging every month. To cancel my membership, I need to call them maybe 10 times. If I raise any kind of request, I need to follow up 10, 15 times. They are not responsive at all.

American Home Shield could be a bit clearer on what exactly they do and don't cover. They speak in generalities when they sell. And when they get to the repair part, "That's not actually covered." When they sell the policy, it covers all the plumbing in your house. And when the tech got out here, he said, "I don't think they'll replace the stopper in your drain." That, to me, is part of the plumbing. And that happened on my pool equipment. During the sales job, they said it would cover all my pool equipment, where all my motors are. And when it got to it, they wouldn't cover the salt now. Other than that, I just did some back and forth when I submitted the claim, and it was effective. AHS sent a contractor yesterday and did a leaking faucet. The tech was delightful. Nice guy. Came in, did his stuff, said that he had a 30-day warranty and to call him if there were any problems. So, it was good.

American Home Shield is incredibly difficult to work with, and it's incredibly hard to get information and get a contractor assigned. But once the contractor is assigned, everything was fine. Overall, the contractors are good. But oftentimes, American Home Shield sends me contractors that are not available and do not call, which makes it very difficult to get the service done. I would never use American Home Shield again. If I had a choice, I would use a different warranty company.

My furnace was making some noise that had me concerned. I went online, logged in, and told American Home Shield what the problem was. They sent me an email saying that my claim was sent to the contractor and they would come out to see me on a certain date and time. It was very easy. The guy came out and fixed it. He did a good job. He was very nice, and professional. It was great. I'm pleased with American Home Shield so far.

We have had AHS do repairs on refrigerator and are in the process of replacing the furnace. The issue I have with them is it takes a while to get the approval and then they have to source the materials. For the refrigerator, they ended up order parts off of ebay to avoid replacing the refrigerator when the contractors could not find replace parts in any parts shops. It took a while for AHS to "source" the part and the fridge started having the same issue a few months later. We just had our furnace go out and put in the request, had the contractor come out and look at it and then make the request to replace it. We are back to waiting for the Company to source the furnace so it been about a week with no heat in chicagoland.

I'm getting disheartened because American Home Shield is pleasant enough, but I had someone come in here a few weeks ago to fix the furnace and they had to come back two times to fix it. But it's still not working properly. I have heat but it won't stay at the setting it's supposed to stay. Once, they installed a different sensor. Then it went bad after a day. I didn't have any heat again. I called American Home Shield and they called the contractor. The repairman came back out. He said a wire was loose. It's been working, but I can feel getting cold in the house. I would go and look at the thermostat, and it's supposed to be at 68 but it's going down to 67 or 66. I think something's still wrong with it, but it's a hassle. The technicians have been very nice, but I don't think they know what's wrong with things. They're patching things up instead of getting to the root of the problem. Also, the prices keep going up. I pay 80 a month, and when you have a call, it's another 100, and that's changed. After the holidays, I'll figure something out.

American Home Shield is the best. They're a good company. We're very happy with them. The same dishwasher has been serviced a couple of times. It just had a different problem. The techs found out that a mouse had chewed through a wire. So, short-circuited it. And it had a clog deep down inside and they got it out. Techs are coming tomorrow for the dishwasher again. It keeps going even when I open the door. It doesn't go into the next cycle, and it doesn't shut off. Scheduling for it was good, but I'd rather talk to a human instead of a recorder. Other than that, I just call AHS and they would take care of everything.

American Home Shield was very helpful the few times that I've used it, especially my last experience with our air conditioner. They sent out AC Wizard and they were amazing. The tech knew exactly what he was doing. It was a pretty easy fix. So I didn't have to spend anything too much more than what I did. The service call was all I paid for. So it worked out in my favor.

I sent in claims for the dishwasher and the fridge. The repair people came out and fixed both issues separately. American Home Shield has been very good for us.

When my AC unit needed a new compressor, what I found out was they replaced the compressor with a refurbished compressor, which went out a year later. It happened to me three times. I had to keep calling them out. This last time, I had the whole unit replaced, which was made up for it because I got a really good deal through American Home Shield to replace the whole unit. I should have done that the first time. It would have probably been ideal. But you would expect when they replace a part that it would last. But it went out three times, three years in a row. As far as American Home Shield, they're responsive and you get what you pay for. So the services we paid for we received. It's been positive these last two years.

The service has been good. American Home Shield is prompt on getting someone out here. We called them one day and we had people out the next day. That was on the heat and air conditioner problem we had. They called Rice Heating and Air to come out, and they fixed it, then a week later, it was not working again. AHS called Rice back out here and they said it was under that 30-day warranty deal. They came back out, worked on it for two days and no problem at all.

The bottom spot of my shower was leaking water and the young man who came out was very professional and knowledgeable. But I don't know if he fixed it because it's still dripping a little bit. He also went into my basement and removed my pressure valve. He said that he changed my pressure valve from the big one to a smaller one, but I don't know why he did that and I never got the pressure valve that he changed. Aside from that, he wanted me to wait a month and call them directly so they could come out and charge me $365 to change out the cartridge. He said that American Home Shield does not pay for the cartridge that has to go into the shower handle. So, I don't think he really fixed the issue.

My most recent claim to American Home Shield is a repair for my washing machine. I'm still kind of getting the runaround to try to get the actual repair done, but submitting the claim was easy. The reps are very helpful and nice. The techs showed up pretty quickly. They just haven't been able to fix it. But in regards to my communication with American Home Shield, they've been great.

Subcooling Services did a great job. I had some ductwork that was either damaged or that had fallen aloose under the house. I did a claim to American Home Shield online. When I called them, I got an appointment roughly a week from the day I called them.

We had a boiler issue. I reached out to American Home Shield online. It's pretty slick because it could be any time of the day. There's an issue, you put it in, and then somebody will call you back within 24 hours. They sent out some people a couple different times. It was a little bit of a process. They had to order some parts. They were just troubleshooting a couple different times. So, it was like they came out and then they sent somebody else out. So, it was a little bit longer of a process than we would have liked, but we understand that it was what it was.

I thought I had a leaky pipe. The people at H&K showed me a video and I was like, "That don't even look like my pipe or my basement." I let it go. They said, "You can see it's leaking right there in it." What they were showing me was leaking like a faucet, but the ground didn't look like it was that wet for it to be leaking as shown in the video. They left and they told me and I got how much it would be. Then I said, "I'm gonna get me a second opinion." I called the plumber myself. He came out and he said, "I see no leak." I said, "You don't?" But it was water on the ground. But it was probably from the hose that was coming from the washing machine. I thought it might have been the pipe. But he said, "I see no leaks." The plumber filled it up with water and he said, "I see no leak." I said, "Well, okay. I thought it probably was a leak." And he said, "No. I see no leak." I haven't had any issues after I discovered that I didn't have a leak. As far as American Home Shield, I would recommend them. I don't think it was their fault that that's the company they choose.

American Home Shield's website was user-friendly. Also, the tech was good and upbeat. It took less than five minutes to figure it out what was the issue. But to fix it took a couple of days. He could have fixed it the same day, but he had to come back because there were some complications on the street so he couldn't get his van to the house. Two weeks later, he came and fixed that thing within an hour.

American Home Shield stands behind what they say they would do. They got very professional people. They're very courteous and extremely helpful. We've had to have sewer pipes and floors replaced. AHS has done very well. The claims process is a little slow since we're in a small town, but it's good. The contractors have been great.

They've been real good about coming out and doing stuff for us. Our heat went out and they put in a new thermostat for us. Then, our washer messed up and they fixed that for us, and our water tank, too. Also, the techs are really nice people. I'm pretty happy with AHS, although sometimes it takes a little longer than I think it should to get people out here.

My shower and my sink were leaking. There was something that I forgot to add and I called and they added that. John from Sirius Plumbing & Air Conditioning came out and he was clean, respectful, and he didn't waste time. He did the job quickly. But I have a claim where the technician has been to my house at least 12 times. He had replaced the compressor three times and all of the copper pipes, but the issue is not resolved. He came again last week and he realized the parts were not the proper parts that he had ordered. It's a $14,000 refrigerator and I don't expect AHS to replace it. But my contract says that they are willing to pay or they should be paying up to so much. I told them to pay the 3,000 and I'd pay the other $11,000 but they haven't done it.

The service has been useful when anything breaks. They come out and either fix it or replace it. The only thing is I'm in a rural area so there's not a lot of options for repair services and sometimes it seems like the people that they choose to contract with are not as reliable as some of the others I've had. I've had difficulty getting ahold of the repair contractor or having to wait a long time for a part. Other than those, American Home Shield is very responsive and it's easy to file a claim. I feel like the problem always gets resolved.

So far, I have no complaints about American Home Shield's service. They come right away and get somebody right away. My recent claim was handled okay. The microwave was broken, and the guy came the first time, and he couldn't fix it. They broke it worse. Another guy came, and he fixed it. It still wasn't exactly right, so we fixed it ourselves. The service people from American Home Shield always do good. They always come back when they don't fix something. I got an old hot water tank, and it won't blow up. I was wishing it would, but it didn't. The well pump went bad, and they came and fixed it, paid what they should pay, and I paid what I had to pay. So far, so good.

I've used AHS three times so far - furnace, electrical, and a furnace tune-up. For the furnace, my furnace wasn't working right after I purchased the home. They had an HVAC company come out and I had a clogged condensate-something. They took care of it. For the electrical, an electrician came out because my fuse box was making a really loud buzzing noise. He found what the issue was, that there were too many things that were loaded on that circuit. He helped me with a few other things while he was there.

I submitted a claim with AHS because my toilet was running. In 24 hours or less, they sent an email saying that the appointment was scheduled with the Third Generation people. I would recommend AHS.

Having AHS is good. Their service has been fine. The only thing they need to do is come out a little quicker than they do. It's mostly about three days before they'll come when you call. They also need to let us know when they're going up on the price. They didn't even let us know anything. Just took it out of our account. But when I had to do an air conditioning claim, it went fine.

American Home Shield responds quickly and they act fast, too. The girl that was helping me had a lot of patience with me. One of the bathrooms was clogged and they fixed it.

Every time we use American Home Shield, it's a good experience. We would recommend them. The people they've sent out have been very professional and completed the work. They've had to come out for a refrigerator and a busted pipe on the sprinkler system. They come out for termites too.

Our furnace needed a new panel. The contractor replaced the panel on it and it's been perfect ever since.

There was one instance when they took a very long time. They also sent multiple vendors to come in but they couldn't do it. There was a confusion. Other than that, American Home Shield's service is okay. They respond. Recently, some of the outlets weren't working. There was some switch that needed to be on, but that was turned off. The contractor kept the switch on then it was working.

It's hit or miss with American Home Shield. Most of the contractors are good. I've only had a couple that could have done a better job than they did. I had one particular occasion where American Home Shield wasn't wanting to pay for something that they were supposed to. I had to go through the chain of command and they ended up paying for it. For the most part, I've been happy with the service. But the pricing has gotten much more than what it used to be. The same service that I pay for now used to be half of what it is now.

I got out of American Home Shield and looked for a better-priced deal. I got ahold of a company and right away, I did not like them. When I wanted to cancel from them, they would not let me cancel. I had to get a new credit card, put a stop to them quickly, and went right back to American Home Shield. They went up in price from 100 to 125. They're a little spendy but when you need the help, they're there for you. They always do a good job. The reps are very courteous but sometimes the English is not clear. I have hard hearing problems and they get a squeaky voice too. But when I am able to understand what they're saying, which is not even 95% of the time, they work with me very well.

When I didn't have any hot water, I made a claim with AHS by phone, then we did everything through email. It happened on a weekend, so it took a couple of days before the techs came out. They were in our home for two hours at the most and everything went smoothly. So far, I've never had a problem with AHS. Sometimes I would have a problem with the people that they send out, so I would contact American Home Shield and tell them the issue with the company. A while ago, something happened with my oven and when I reached out to the company to see what the status was, the person who answered the phone was unpleasant. But I had no problem with the person who came in.

AHS has been getting better and they act pretty fast on claims. I submit my requests online and their website is very user-friendly. Their contractors are good, too. I had a claim for one of the outlets of the kitchen that wasn't working, which was the outlet for the refrigerator in an Airbnb. When the issue happened, I had a client there and I needed someone to come as soon as possible because I was expecting another guest.

The loft power went out, which turned out to be a short in one of the wall sockets. I set up a service online and it was easier to do it that way. The AHS website was intuitive and it really flowed well. But part of that process was the organic delay of waiting to set up the appointment with the vendor itself. The tech called a couple of hours later, but the actual appointment was three weeks out.

My water heater did not work. We did a claim online with American Home Shield and they called back by phone. Normally, there is a very long waiting time if I call them. Customer service is professional but it's just the time. The call can last 45 minutes to an hour. That aside, the service was good. Techs came out in a timely manner and said there was a reset switch in the wall heater. They reset that button inside the wall heater. They said that if it happens again, that's what we should do. I will recommend American Home Shield to friends just in case something breaks down in their homes.

When an appliance is messed up, the insurance should do what they say they’re gonna do. I had a water heater that was going back and forth with Home Shield. I had a second person come in, and they said almost the same thing. The home warranty company told me they won't cover my water heater because it was 10 years old and that it was a normal wear and tear situation. I had to borrow money and get it fixed on my own. I was disappointed at Home Shield, and I wish they could do a little better, but they have their own rules and regulations.

American Home Shield has done right by me. The only thing I don’t like is their prices keep going up every single year. I started out at $59 and now I'm up to 79 something. Also, if they start you out with a company, they don't let you pick if you wanna choose another company, even though that company is doing you wrong. They sent someone out for the AC and the company did a halfway job.

My coworkers use American Home Shield, and I just started with them as well. I have less than one month of experience, and so far, it's been good. I've had two claims. My washing machine wouldn't work and my heater went out, so they sent out people to repair them. Both guys showed up at the same day at the same time, and they quickly fixed the problem. They were excellent.

My heater was broken and they sent someone out. The air conditioning place did a good job. I was having issues with submitting that claim online so I did it by phone. I'm always okay with the representative that I get when I'm making a request. But when I've had issues, it was difficult speaking with customer support accent-wise. I felt like they didn't understand the situation fully because they're from another country.

AHS has been easy to work with. I would recommend them if anyone is looking for an insurance company for their home utilities. They offer a large variety of things that can be repaired. The outlet behind the refrigerator went out. We lost another outlet that wasn't the refrigerator outlet but nearby. It was convenient to call AHS. They had a third party reach me. I was able to set up a time and date with them. The contractor came out, identified the problem and corrected it. I've used AHS' service once at my primary home and once at our second home. And each time, the third agency was responsive, showed up when they were supposed to, and explained everything that they did to correct the problem. They were courteous, polite, and professional.

sent a check for a replacement. It wouldn't pay for the entire microwave, but it paid for some parts.

My experience with American Home Shield has been good and I am satisfied. I use it in the spring and maybe in the fall. I do the preventive maintenance on my furnace. About three years ago, I had to use the warranty for an incident where my furnace failed. They were very quick to resolve the issue. I used the warranty a few weeks ago too because someone thought there was an issue with my boiler. There was a little bit of this white substance on top of the boiler where the water comes in. It was a little bit of rust. I was selling the house and the inspector pointed that out saying that he needed further investigation. I called American Home Shield and explained to them what I needed. They were very quick to have someone come and inspect it. It was a very easy experience. It turned out, everything was absolutely fine with the boiler.

Ace 10 Home Services came out to work on some electrical issues and they were awesome. The only thing is AHS keeps upping the price. The fee that I paid when I started has doubled. Also, whenever you call them, you gotta pay a service fee. I'm paying a lot more per month for the premium as well as paying for the service fee whenever I have an issue with the home. I'm not really happy with that. But I don't have that much of a choice but to stick with it. I can go with someone else, but it’s probably gonna be around the same monthly rate.

My refrigerator stopped working and there was 7-H on it. Techs came over and looked at it. They ordered a part. Our refrigerator was over 15 years old. When the techs came over and they looked at the part, it didn't fix what it was broken. They let Home Shield know that we needed a new refrigerator. They then sent me a check for it. I like Home Shield and I will recommend them because they have good service. Sometimes, it takes a little while, but it's not fully their issue but the parts that they have to order. Besides that, everything is good and the people that I talk to are really nice and friendly. They're fast and they know what they're talking about.

They did make an adjustment and reimbursed me part of my costs.

I had a home warranty policy with AHS from 2005 - 2021. During that time, the only thing they covered was a garbage disposal. They'd use the worst companies in the area who'd send the most awful technicians. On several occasions the technicians would misdiagnose the issue or categorize the issue as user negligence and the repair wouldn't be covered. This forces the homeowner to pay a large amount out of pocket. I had to replace out of pocket; my furnace, 2 HVAC units, and a dryer. My HVAC units were damaged by the technicians sent by AHS. The companies used are not vetted and many of them have negative reviews for being dishonest. Don't use AHS and save your money.

I've had American Home Shield send someone out four times for repairs. They just had someone here for plumbing. They replaced a flap in my toilet. They replaced a cartridge in one of my faucets. They did two other faucets in the garage. They did quite a bit. The workers were very pleasant and respectful. They did a great job. They respected my property. They wore shoe covers, and when they left, they took them off before they exited and put them back on immediately when they came back in. Unlike a lot of places, they put shoe booties on and they walk in and out the house, which is doing absolutely no good. This young man was very respectful.

So far, I haven't had a problem with American Home Shield. They act in a timely fashion. About a month after I got it, my water heater went out. The water heater was under warranty. So, they came out and they fixed it, installed it, and I haven't had a problem with it. Then it looked like everything started happening this year. I had my two garage door openers go out. They came out and got that done. Then my washer went out and so they got that done. Other than the deductible, having AHS doesn't add a whole bunch of unexpected cost.

American Home Shield has been very dependable. I haven't had any negative experience. Integrity came out not too long ago to check on my dishwasher. It had a bad seal. They fixed the issue in about 20 minutes, which was great. I did my claim online, and the AHS website is good.

I like having AHS. I don't have the money if something breaks down. They say they're gonna pay or they're gonna fix it. My dryer knob broke. The tech came and fixed it. He had to order a part. It took about a week. Then my stove went out. The elements burned out in my oven. The guy came, ordered a part and came and fixed it. But with my dishwasher, nobody fixed it. The guy called me the other day, he said AHS will get in touch with me. They are gonna replace my dishwasher ’cause it can’t be fixed. So, I’m still waiting to hear from American Home Shield about that.

AHS is unclear about what's covered and what isn't covered by the warranty. It feels like a Russian roulette. But it's nice to call them and they'll let me know. At the moment, I'm having a problem with my HVAC unit and there's been two people coming out here. This company that came out is the one that I need to use but AHS said that they can't cover something. It's a big mess and I'm going to go somewhere else to get the whole HVAC system taken care of. I don't know what Home Shield is doing or not doing, what they want to cover, and what they don't want to cover. It's all very confusing and stressful.