American Home Shield Reviews

I had a leak in my ceiling from the hot water heater and it caused part of the ceiling to break open, fall apart and fall down off the floor. It wasn't anything major, but it was enough to be annoying. So, I called American Home Shield to have them set up an appointment to come out. They had somebody out there in two days and fixed the leaky PEX line. It took them 20 minutes and they were done. I like that they responded quickly and got out of my home quickly. That's always a big plus.

Two weeks ago, I told them that I had an issue with my refrigerator. They said, they were gonna get right on it and that we would get a discount. They said they would get back to us in 48 hours. But I never heard from them and I ended up going to buy a new refrigerator. They're just like all the rest of the warranty companies. They talk a good game, but when it's time to do something, they are always saying, “Oh, we don't do that and we don't do this.”

American Home Shield's service over the years has been good that's why I stayed with them. We had a new air conditioner right before summer. We did a claim for it and the process was good. We were contacted by the company that they sent out there, and the guy was very knowledgeable. I have an engineering background, so I was able to ask him some questions about what they were going to put in and a lot of the technical things about it. They answered every question, and they came and put the new one in. Then there was some little glitch somewhere, and the company that installed it came out immediately.

My experience with American Home Shield has been largely good. It's just submitting a service request is slow, and it's hard to get in touch with people, but they've taken care of things eventually. They refer a contractor and then sometimes, the contractor takes a while to respond. If I need to get a hold of someone, the wait time is ridiculous. So, if the contractor calls me fairly quickly, it's good but if I ever need to contact American Home Shield, it's bad.

We had an issue with the disposal. American Home Shield sent someone but it only took like a minute. They were really good. The tech listened to what was going on. We had just bought the house. There was a rock in the garbage disposal. The customer service with AHS was great. They let me know that they were setting up a contract or one of the people would be calling me and they did. The turnaround time was quick. I've encouraged people to get American Home Shield.

I had a microwave replaced and it was a good experience. The part wasn't available and I was pleasantly surprised when I got an email from American Home Shield saying, “Here's the amount of money you had to work with and pick the one you want.” I’ve used AHS for 10 years or so. The downside for me is that the cost has gone up but other than that, I've recommended them.

Our air conditioner wasn't working. The tech put some Freon in. With AHS, the job gets done and it's cheaper than other companies for the total amount. The service speaks for itself. That's why we renewed it.

If there was a problem, I could always call American Home Shield. One time there was an issue getting a part and it took a bit longer. Other than that, they're willing to provide answers on everything. Also, the people usually show up on time and if there was a problem, they would explain everything. So, everything has been positive. The most recent claim was a transformer. The contractor came out and fixed it. It took a bit of doing, but they got it done. There was a short in the system. The techs were knowledgeable. I had one technician once who was a bit new and had to call for some advice from somebody. Other than that, they seemed to know exactly what they were doing.

If I hadn't gotten American Home Shield at the beginning, I probably would not have. Since I've done it, it's a hit-and-miss. There are certain things that are okay and there are other things that aren't. We've had certain plumbers that's very limited. So, unless you really advocate and insist that you get another plumber or service, then they will keep on sending out the same people.

I thought I had a burned out lightbulb in my microwave. It took the contractor only two days to respond. The repair took two visits 'cause they had to order parts. It wasn't the light bulb that was burned out but the board. I waited two weeks more and it was fixed. AHS's pricing is bad but it is worth the investment.

My experience with them has been fantastic. Their website has lots of selections. I had a plumbing situation with my shower upstairs that gets clogged. The tech was very personable and knowledgeable. But you can only have one visit per problem and that's a pain because I have to take off of work. I had an issue with my ice maker and I'd have to put in a separate claim for that.

Submitting a service request to American Home Shield is terrible. They jerk me around on so many different things. It took me six months to get a repair done. The people are hard to understand. I had a repair, and a few months later, it went bad. Then I had to pay another $100 for someone to come out and do it again. It took me over six months to get a refrigerator fixed. There was a crack in our refrigerator door as well as the icemaker, and it wasn't working properly. It went round and round with several different contractors before they finally found somebody that would do it. They came out, and then it took forever to get the parts, and the hassle back and forth. I probably got 100 hours on the phone with the services that I had to get done.

With American Home Shield, I like the ability to schedule a service call, the fixed service call fee and the replacement or repair of our appliances. We've lived in our house for over 20 years, and things break. We are not handy people. So, it is nice to have that reassurance that someone's there if you need them. We submit claims online or by calling. It's been rather easy. We're typically given the name and a telephone number and then that contractor will schedule with us. We had Sears out for the dishwasher. We ended up having to ask for a new contractor on that. Sears came out the initial time to diagnose but they never showed up with the replacement part. AHS took care of it and called a different contractor and got us taken care of.

American Home Shield's service is a zero out of 100. We're 100% dissatisfied with American Home Shield. Talking to someone who is in our area would help. They send out the worst service providers in my area every time. When you try to talk to them about the services and what happened, they don't take our point of view. They only go by what the service people said.

Usually, if I have an issue with the house, I will go online and schedule an appointment with American Home Shield. The people they assign are usually very responsive. Recently, we had a leak coming from the ceiling and I assumed what it was, which was the drainage on the AC in the attic was blocked and it was. I wasn't even home. I was able to go online and schedule an appointment. The contractor texted me back that they could come the next day, and they came the next day. My son was home. They went up. They took care of it, and they left. I had to replace my entire AC system at one point and they took care of it. The people they assign show up very quickly and it's great.

We usually do requests with American Home Shield online because if you call, it would take three years. The website is not bad except for the fact that you don't have an option. It's not hard to just put in a request but American Home Shield is gonna assign the work order to whoever it wants to assign it to. And it's going to be like pulling teeth to get it changed.

We had a refrigerator go out, and I put in the first trouble ticket to American Home Shield. It took about a week and a half to get someone out, a week to get parts, another week to get someone back, and they couldn't fix it. It took another week to get parts and another week and a half to get someone back. They ended replacing the fridge, but the whole process took over two months. The replacement fridge is very comparable. I've had the fridge replaced twice now. I've had the washing machine replaced. I've had the dryer and the dishwasher fixed.

American Home Shield sent someone out once to check the refrigerator that I have that was not working, but they didn't wanna pay for it. My refrigerator was making ice inside, and they denied the claim. I have to talk to them and see why. They said I can call a second opinion. I had to call somebody else to come again, and they said if the person that comes again deny it, I have to pay him for coming. A year ago, I had a claim for the garage door. The guy came, fixed it, and I had to pay extra for the other part. The guy said, "I can fix this part, but if you want me to fix the other part, you have to pay me." It was $80 extra. It's not worth it because you pay every month, and then when somebody comes, you have to pay extra, and then they come again and not do anything.

The couple of times that I used American Home Shield, they were very timely in finding a company to service my needs. Their website is pretty easy to operate. Last year, I didn't know that the old portal was changed and so they canceled my coverage. But when I did renew it, their coverage went up and I didn't get any type of compensation or incentive for staying despite the challenges that I had had. Then I just got an invoice yesterday that said they're going up again. So I'm ready to cancel because I can't afford them. A couple of the technicians have been young and really not thorough. They came in, gave a quick diagnosis and then moved on. There was one guy who came and said, "Oh, ain't nothing we can do about this." Then he left.

The service with American Home Shield has been good. We've had HVAC problems. The claims process was simple. The guys that showed up have been great, knowledgeable, and respectful. AHS only charged for the service call and everything else is included. I've yet to get any additional bills. Having the warranty, I've saved a lot of money.

The claims process was really, really, really fast. I have many, many opportunities to deal with this kind of service, and American Home Shield is the best one.

I called American Home Shield for the hot water heater and they sent me a part because it was still under warranty. But the guy who came out was too big to get in there to see what was going on. He said it was not their problem. It was somebody else that had to take care of it. So American Home Shield sent somebody else out. He was pleasant. I told him I had the parts and he came and put the parts in. It's working good now. I like American Home Shield. I'm pretty satisfied with them.

I've had a couple of problems and American Home Shield took that load off of waiting for the other shoe to drop and hit you with some big bill you can't afford. I sent in a claim when the dishwasher was leaking and going underneath of the hardwood and it started to deteriorate the hardwood from the bottom side. So they had the dishwasher replaced. The claims process was fine. But a couple of the processes are a little strange to me. It has something to do with when you call in the claim and something about the way you file it. But it didn't really have an impact on me necessarily, but the process was a little strange. I've had very good luck with American Home Shield from the service that I've been getting.

I dropped American Home Shield because they're not worth it. When my AC unit went out, I called American Home Shield and paid them $100 for someone to come out. Then they told me, “Hey, your unit is old. We can't fix it. There's nothing we can do. We can give you $500 toward fixing the unit.” But I paid a $10,000 premium. I'd rather fix it myself. It may be worth it in the first couple of years of owning a home and you have new appliances.

My washing machine wouldn't drain water. It was just full of water all the time. It wouldn't pump. I called American Home Shield and it was fairly simple to get through them. Atlas came out and they were great. They were very nice people. American Home Shield is a good company that they always stood by their warranty.

American Home Shield is good and prompt. But sometimes the companies that they use are delayed or not able to get ahold of them right away. But eventually, the work is done and that they, so far, have abided by the contract. So, I'm happy with that. American Home Shield is pretty reliable, so far. Every time I've called them, they've gotten somebody to be in touch with me the next day or so. So far, so good.

I had a drip from my air conditioner and it was coming back through. But I caught it in time. I didn't have problems with the company that came out. I really appreciate it because it was quick and real professional. Also, my refrigerator was going out. I called American Home Shield and they got somebody out and got it fixed in a matter of minutes. So I really appreciated it.

There's a language barrier many times when I called American Home Shield if I had to talk to someone. It would get sketchy because they don't understand. English is not their first language. It happened multiple times when I was, "No. That is not what I want fixed." Recently, the oven overheated. It shut down. The seal wasn't right. It made more steam. The contractor came out within 24 hours of the call. They did something, and everything was fine. It didn't take them an hour to fix it. They're good. The service is valuable. I've chosen to stay with AHS over others. My service with them has been good.

I did a claim to American Home Shield and they sent Peacher out. The commodes continued to run. Apparently, it was something in the tank of them. So, they had to replace that. I was put off that several days after Peacher Plumbing had been here and made the repair, AHS called me to let me know that there was nobody in my area to do the repair. So, that was a little off putting, considering that it was somebody nearby who came and did it. I've already recommended AHS several times. Their pricing is a bit higher than other companies. Other companies have a lower service fee and also a lower monthly price for the total contract. So, probably this next go-around, they're gonna outprice me out of the market because I'm retiring and it's too much.

I like American Home Shield's warranty. However, I had an experience with the garage door that needed fixing. The company that AHS sent out to fix it said that it was the fault of the door that had been put up, which the door was done 20 years ago. And they wouldn't pay for it. So, I went ahead and paid for it, not with the people that they called. I called somebody else which was a lot less than the company that AHS charged, even though AHS would not pay for it.

Starting next year, I'm gonna stop American Home Shield. There is no follow-up. The waiting time is horrible. The work is not completed. They left me hanging just now. I have to buy a brand-new dryer because the agreement was, if they were not able to fix it, they would have to give me a used one. But they said they could not do that. And it has been a month that I did not have a dryer working recently.

I usually submit my claim online with AHS and their website is user-friendly. We had a leaking water heater recently and they replaced it. The techs were really good because they were fast and they worked us in so that we wouldn't be without a shower and water.

I was with AHS for many years and I always had a good experience with them. Foxcroft HVAC and Refrigeration came out and checked out my furnace. I was selling my house and I went and checked my furnace, made sure it was all right. But then when I got my thing for the New Year, my premiums went from $74 a month to $150. That was a bit much. I don't have AHS now. It just got too pricey.

Their service has been outstanding. Recently, I had an AC repair. I called them up and they sent somebody out. The techs were professional. I ended up getting a full replacement of the AC inside unit, outside unit, so it took a week or two. They paid half. I paid for part of it, too. It was good. It was a lot cheaper than going just without them.

American Home Shield is so good. They've done their best to accommodate us with their protection plan that we got from them. We're satisfied with their services. If they can't solve it, we ask them to get somebody else that knows. So far, it's been a good experience with their services that we have with them. I have very big peace of mind having AHS.

I've been with AHS for seven years now and their service has been excellent. Having AHS, I like the comfort of knowing if I have a major issue, my reduction and out-of-pocket expenses goes down. I had a heating issue recently and I put in a claim online. Got an email reply. The vendor reached out. They came out and took care of it. The vendor was very good.

My experience with AHS has been great. They respond quickly and they take action. They take care of the customer. They have a great customer service. AH Appliance recently came out for the dishwasher and they did their job as I expected. They repaired the issue. Today I had another order. The customer service took action and they assigned somebody. I like AHS. I will continue to keep my contract with them.

The air conditioner wasn't working. I submitted a claim online. The techs came out in a couple of days. It got fixed pretty quickly.

So far, American Home Shield has been great. I was with them for three years and I stopped it. Then I've been with them again for two years. They do a good job. It's very easy to access in order to get repairs done. The prices are good. You don't have to shop around for estimates, especially to get the labor done. I had to change a water heater and had a garbage disposal and electrical checked. All of them were covered. I only ended up paying $800 which was for the actual water heater.

Having AHS gives me peace of mind. I put in a service request for the air conditioning. I did it all online and all the instructions were emailed to me. Most techs that AHS sent have been fine. However, there's one plumbing outfit that I won't allow on my property anymore. On two different occasions, two different properties, they didn't even do any of the work, but I had to pay the fee. There was nothing that they did. I had to call a plumber to go and do the work. AHS was supposed to have reimbursed me for the fee that I paid.

My last experience with American Home Shield getting my AC repaired was a joke. It took them about four months to get my AC fixed. When we got it fixed, it was already too late because the season was almost over. When I had the contractor come back again because my AC wasn't working, the technicians did not connect it correctly. I was disappointed with that. The communication between a client and corporate office with them was horrible. I was still paying my dues and they still didn't take care of it. I still had to pay out of pocket a lot more than I should have. But since they came back and did everything else the second time, the AC has been working better.

My most recent claim was for my washing machine, and we had some complications. The first time the service agent came out and he repaired it, the door wouldn't close on the washing machine. So another gentleman came out, did a workaround and repaired it. But on the same day, it wouldn't open again. It took a couple of weeks to get the part. It was unacceptable, but what could we do? The worst part was the contractor's attitude was somewhat poor in dealing with my wife on getting this claim handled. When I was calling to check on it, it didn't improve. It was poor customer service at the front end. The technician was fine, but the lady's office manager was horrible. When we called to check on the delivery of the parts, it was like a “Well, we'll get it when we get it” type of attitude. So that was quite disappointing.

Every time I used American Home Shield, they've came and did a good job. The last time that used them was for my ceiling fan. The tech got up there and fixed it. It didn't take him long at all. It worked just fine. American Home Shield is always available, and they always do good work. I know that whatever it is, they will make sure they fix it.

We noticed that the water in our bathroom was just running. We set up the claim online and American Home Shield responded quickly. They had it done within the next 24 to 48 hours. Our water bill went down. So the tech fixed the problem. When he came out, he already had the parts, so he didn't have to reorder the parts. He already knew that it would be covered. So he was great. He did the work between 20 to 30 minutes. He was very fast. American Home Shield is a must. The coverage is awesome. But I saw an increase in my monthly rate. I was paying 59 but I'm now at 74, which I didn't like.

I had claims for the washer, dryer, and dishwasher. American Home Shield did a lot of work. I love them. The technicians were nice and cool.

I've been a member of AHS for years. Their service has been really good. We had air conditioning and plumbing claims recently. The last plumber was the best one. The other one was not as good. We bought the house here four years ago as it is and we haven't touched anything or messed with anything, and they said it had been messed with and tampered with. That was the plumber telling American Home Shield. So they could only go by what they said. We had to pay extra money because of it, $300 more to the plumber. I've told AHS to change the outfits that they use for the plumbing. But when our oven broke in Charleston, South Carolina, the techs came out and looked at it and said, "We'll have to replace it." And they did. It only cost us 100 bucks, didn't have to come out any other money out of pocket.

I like the fact that if something goes wrong, I have somebody to contact with some company behind their guarantee. AHS has always been worth the money to keep. The techs all seem to know what they're doing so far. I've never had any issues with any of the contractors who we've had come out. Recently, the whole AC unit was blown. They gave me options of replacing the unit or doing the whole HVAC system, which was what I liked to do since it was 23-plus years old. Everything's functioning well now. We're still in the process of getting the inspection done.

AHS sent Greenway out to fix a refrigerator for me. The refrigerator made a loud noise and it stopped cooling. They met my expectations. However, I'm not happy that AHS has gone up every year. It’s doubled now than what we paid a few years ago. It started out at 65, and now it's 135 a month.

I called American Home Shield to file a claim for the AC and that was fine. They assigned a contractor, Lonnie's Heating and Air Conditioning, and they got ahold of me. It worked well. It took about a week for their technician to get out there. He had to get a part. He had that with him when he came so he was all prepared. He was a very good and nice guy. He fixed the problem.

I've been using American Home Shield since 2009. The key thing that keeps me with them is I don't have to search anyone. I don't have to make phone calls. I call American Home Shield, and they get someone available who's generally reputable. The contractor that came for the air conditioner that wasn't turning on was efficient.

Having AHS, I like the peace of mind. It was a used house. All the things on it are used and you don't know if any of them have a problem. So far, my experience with them has been very good. Recently, the light of the refrigerator wouldn't come on. It was not a bulb problem. There was something in the electronics. The repairman identified the problem and replaced the electrical board at the back and that seemed to have solved the problem. The tech was excellent.

When I separated from my initial provider, I went with American Home Shield. It was less expensive and had more coverage. Recently, something happened with my hot water heater. The water wasn't heating. The repairman who came out was good. I was late getting home, so he waited a few minutes for me. When I arrived, he pulled forward to park in front of my home, which was courteous. He was by himself and had to go in the attic at the location of the hot water heater. Whatever he did worked.

American Home Shield is amazing. The contractor who came out for a clog was knowledgeable and professional.

Somebody came out for the water that wasn't going down the drain, but said he couldn't do it. He didn't wanna be bothered. But the second guy who came out did a good job. He couldn't initially do the job until he got special unit to do it. But he came back and did the job. It wasn't a small job. It took a good amount of time to do it. When the toilet wasn't working right, American Home Shield gave me a girl. I called her and told her I had guests coming in from out of town and they were gonna be here for a good amount of time. She said it would be four weeks. It was ridiculous. She didn't wanna do the job.

In over 20 years, we've used the service. So, we've had issues with our main refrigerator that they came in and repaired until they realized that they couldn't repair it and replaced it. In the time that I've had American Home Shield, I left them once to try another home warranty and they were horrible. So, we came back to AHS and we still refer them, but it's not as good a service as it used to be. The vendors that they use not are as reliable as they used to. They don't have reliable hours for people who work. And I constantly have to check back with the vendor to make appointments. So, the vendors are not as high quality as they were back in the beginning.

For the most part, American Home Shield has been good. When I call, they send people within 24 to 48 hours and they fix stuff. When one of the AC units was not working, I logged my service request and Air Rescue came out on the same day. They were nice and very quick. There was a failure of a capacitor and they fixed it. They were professional and friendly. The tech said that if something was not working, he asked me to directly call them and they said they'd come and take care of it. So I feel good. I like the fact that American Home Shield brings in technicians and we can stipulate the time. So I don't have to worry about finding technicians by myself.

When the ice maker wasn't working, Rooter King came out. The tech was good. Overall, American Home Shield does everything they said they would do. It's a good company. They're very prompt and I'm very satisfied with them.

Sometimes I like the people that American Home Shield send out depending on who it is. The last people that came out and did something for me were good. They took care of my problem. The gas valve wasn't working. It took a while to get to me. But when they ordered the part, it took a long time. But that was not the guy's fault who fixed it. I just appreciated them getting it done.

I had a problem with one of my bathroom tubs. The faucet leaked bad. American Home Shield sent somebody out. And within a week, I had my faucet working again. The tech was nice. In the past, I got a tub that kept getting clogged. So, I called AHS. The contractor said they couldn't fix the pipe all the way because they would have to go further into it. Also, I had some electrical go out. The contractor told me they couldn't do it because they would have to put holes in my walls. So, I was upset with AHS about that because of how long I've been with them and I don't use them unless I need them. Because I didn't have electricity in my kitchen and dining room, that upset me bad. I almost changed warranty place because of that. But I just stayed with AHS.

I've had excellent service every time with American Home Shield. I've had a microwave taken care of as well as a dishwasher and an air conditioner. The last one was the dryer. Something was caught in it because it was squealing and the tech from Appliance Repair Select removed it. I was satisfied but I had a service call for the water heater and I was not happy. It was leaking and the tech from the company that AHS sent out said I was gonna have to take the little cabinet, build a stand for it and get permits. It was gonna cost me $800 when the water heater only costs $500.

I've had American Home Shield for two years and it has been easy and straightforward doing the claims online, filling it out and getting an assignment for service. I had an issue where the online system didn't work as I had expected for a particular recall and I was able to call in and talk to someone. They fixed it right away and I didn't have a problem at all. AHS makes it easy to deal with appliances when they break down. They have great contractors that have come out. They had a contractor for an AC unit who was very helpful and pointed out what they needed to do and and fix. They were honest in what they couldn't fix at that time or told me what it is that they can complete. I also had one on the electronic side we had to spend some time troubleshooting, but they finally fixed the issue that I had without any other problem. I've had a great experience with AHS.

My air conditioning wasn't working because of some wires being disconnected on top and the techs repaired it. The contractors that American Home Shield sends out are very busy and delayed but for the most part, they’re good. My experience has been positive. They’ve always resolved the issues that I've called and requested.

Our garage door broke and the guys who came out were awesome. They told us what was wrong, said they'd have to get the part, came back the next day and fixed it. The garage door works better than it ever did. American Home Shield gives me peace of mind knowing that if something breaks, it's gonna get fixed. It's easy to go online and tell them what the issue is and usually, they call you back the next day. We had one negative where we were scheduled and the contractor never showed up. We don't know what happened but it wasn't their fault and that was years and years ago.

Working with them was fine. Recently, they put a new thermostat in my refrigerator. The tech wasn't very good, wasn't very nice and wasn't very polite. He had to come and then he had to get the part and come back again.

Being able to submit claims online is very handy. The heating element broke on my dryer, and the repair man took care of it the day he came out. Overall, American Home Shield has been worth it. However, it's gone up since I've started it, and I didn't like that.

We had a washing machine that went out, and after having the technician look at it saying that it couldn't be fixed, American Home Shield gave me a choice of getting a particular model washing machine or cash to get whatever I wanted. We went shopping and I thought that was a fair deal. I've had some very good service from American Home Shield, but I've got mixed feelings about them. Some contractors have been better than others. Some didn't seem like they were very professional. Overall though, we've been happy. At the end of our year's contract, we renewed, and come February, we'll probably renew again. It's worthwhile.

I like the old way of setting up claims online. We just go directly in there, but now we have to go in there and put our account number in, and that takes a little longer. Recently, my washer went out, and American Home Shield had to replace the whole unit. The only thing I did not like is when the contractor came out to work on it initially, they said they gotta order a part. It was a week, then come to find out, they knew upfront that they can't get the part. The guy knows whether he can repair it when he comes in, and they know what the allowance is gonna be. I don't know why they had to go back and forth, but once I got in touch with someone, it was easy. They were able to help me out.

American Home Shield was fine. I liked it. They fixed a lot of things. But then they destroyed my trust. So I went to another company. I had a claim for the garage door. One of two springs broke on my garage door with an electric opener. I paid them the $100 deductible and they sent out a person. The contractor said that they could fix it, but it would cost me an additional $437 out of pocket. So that would mean it was almost $600 to repair it. The bid to fix it was much less.

I've had very, very good luck with American Home Shield. Fortunately, nothing's broken in a while. But at my mom's house, she had to have a dishwasher replaced and it was not an issue. Her air conditioning too had an issue and they fixed that, and my air conditioning. So, all three of them broke. I have plans on my mom's house and my house. So this summer, the fan went out in the air conditioner, and they came out and fixed it within a couple of days. They got the fan and the next day, they replaced it. I pay American Home Shield about 200 bucks a month. So it's a little on the steep side because I don't really use them. Also, they could cover more stuff.

When it rained for three days in a row, my water heater would not give me hot water. I got on to American Home Shield's website and made a request. So they sent out a plumber. The plumber came out and said, “Oh, your water heater looks fine, but it looks like the electricity isn't going directly to your water heater.” He showed me. He would put his little tool and it wouldn't light up. He said that I didn't need a plumber but I needed an electrician. Then I got a call from American Home Shield saying, “I just wanna update you on the status,” which is great, “that the plumber recommended another trade to take a look at your electricity that was feeding the water heater.” Because it was Saturday, they said, “They'll notify you probably by Monday, 24 hours to 48 hours, when they'll be coming.”

When I had a stoppage of two sinks, the tech that came out was very good. It took him about 30 minutes.

The second time the guy from PJ Appliance came out for the microwave, he had to change the panel inside of the microwave because it went out again. Everything is fine now. It’s been a good experience with American Home Shield. I like the convenience of having someone being able to come out and fix the problem. The cost has gone up since the first time I've had it and so did the service fee. But I understand the reasons why that happened.

We had a roof leak from the air conditioning unit and the water coming down ruined the ceiling in our laundry room and it needed to be repainted. American Home Shield said it was not related to the leak and didn't pay for it. We requested to talk with the manager but the manager never called us back. I'm not very happy with AHS and I'm looking to find someone else.

American Home Shield sent out someone to look at my oven a couple of days ago, which was working at the time. It just wouldn't self-clean. But now, my ovens don't work at all. The technician called me to tell me that the parts were unavailable and the oven now was obsolete, and they didn't fix it. I want to call back and ask for a second opinion. American Home Shield said they were gonna be in touch but I haven't heard from anybody.

It's nice to have that coverage in the event something major happens. But it's a hit or miss with the contractors. Some of them are good and some of them, I wish that there was a option to go with someone else.

Our most recent claim with American Home Shield was for an AC. They sent Doctor Cool out. They had to replace a part as far and it's been working great since. It was during the hot months of the summer and there was no air in the house. My parents are elderly. They came out right away. My parents had no issues at all. If they had, I would have heard about it. We have no complaints. As a matter of fact, we're thinking about putting our house in California under a plan. As far as the technician, my dad said he was very cordial and respectful.

American Home Shield works 90% of the time. I was happy with Extreme Heat & Air. It was for an AC issue this summer. But outside of the air conditioner, I've had horrible experiences. They’re very pleasant, but being nice doesn't matter if they're not getting the job done. They passed me along to four people. The quality of contractors is a hit or miss. They’re only working off what they know and it's a disconnect sometimes with things. The people you speak to when you call don't know anything as far as the issues. They’re just going by the book. You hit them with a question that's off that script, and you’re gone. In the past, I've asked to speak with someone that could help me, but that didn't happen. They said they would call in 24 hours but there was no call.

We had a very small leak in a plumbing area of our kitchen. American Home Shield gave me the name of the company and a phone number to be able to be in touch with them. The guys that came out seemed to be in a hurry. It was at the end of the day. They came later than what they had anticipated being here, and when you're at the end of the day, you're always pretty much gonna get a late situation because they get tied up with other stuff. So I wasn't surprised and necessarily disappointed.

American Home Shield should not outsource their calls to foreign countries where I would speak to someone and English is not their first language. There's a bad communication barrier and gap there which also causes issues. Also, costs are too high and it takes long to file a claim. I've had to do an HVAC claim which was denied. AHS stated that it would cost more to replace the unit than repair it. So, they gave me $100 to a $700 unit. I've used them before for my microwave twice but it still is out. And if I call them, that would be $300. I could have just had the microwave replaced.

My experience with AHS has been good. I like that I have access to my account and put in a service request if I need to. Once I ask for service, the vendors will contact me for an appointment time. During summer, when everybody's having issues, if it's something like water heaters, I know that's gonna take longer. They contact me, but the service might have to take a little while. But it's okay otherwise.

We've been with AHS since the 70s. It's not as good as it used to be, but we have them to cover stuff. We had a plumbing issue. We had a hot water heater replaced and usually, it would be just the $75 coverage. But we had to pay an extra almost $700 because of the pipes they put in. But 90% of their contractors are really good. I wish they'd cover things like they used to.

Our experience with AHS has been wonderful lately. When we needed a dishwasher replaced, they came and replaced the dishwasher. They sent people out for my water lines. They've been really good. Everybody that came out for every claim that we've had was very thorough. We're very happy with their service. We're going into our third year with AHS. I like the security of knowing that they're there.

American Home Shield has helped in a lot of things. But a lot of things have not been very good. They sent a couple of people out that were no good and I told them that. They didn't come back and finish. I ordered one item around COVID. They could not find it. It was something that got broke with a pot and three guys even admitted it. The last guy said somebody hit it with something. I lost money on that one so I just gave up on that.

Filing a service request to American Home Shield is a 9 out of 10 only because Sears was supposed to make an appointment, and I took off a day from work to make sure I was there for the appointment. Sears never showed up. Two hours before the time that they were supposed to arrive, they decided they couldn't make the scheduled appointment and then they scheduled me for about a week later. So, with that, I called American Home Shield. They had another guy come out the very next day. It took him about 45 minutes to diagnose it and tell me I needed a new unit, and that was what I had to get. I give him nothing but absolute praise. I had fantastic experience with him. He was from Dan's Appliance Service.

American Home Shield's website would get confusing when you have multiple units in your house. They kept emailing me about they wanted me to do a winter checkup. But I got three units in the house and the deal was only for one of them. I didn't feel it was worth having them come out to do one out of the three. It's like Russian Roulette, figuring if I would pick the right one. It's complicated if you have to try to cancel one because if you put something in and wound up being something that should have been done a different way, canceling it, it would become a problem. You wind up having to get on the phone and wait online to talk to somebody. You can't necessarily do it on the website. Other than that, two times the contractors had to come out, I've had good experience. Recently, the ac wasn't cooling correctly. But the contractor came out and took care of whatever was wrong.

I had a claim for the fan in the den and the tech who worked on it was terrific. He took a look at it at first and he ordered the parts and came back. They communicated and they replaced the fan. We've had American Home Shield for years and, so far, we have not been unhappy.

The spigot was leaking and the tech from Tom Melton's Service did was tighten it instead of taking it apart and replacing any of the washer gaskets inside it. After he tightened it, it was near impossible to turn it on and off. It will leak if I don't tighten it back up, but I have to loosen it in order to turn the spigot on and off. As I do that, it'll continue to get looser so I have to go back and tighten it back up again. It was all about not wanting to replace the spigot because that's not covered under warranty, and it's gonna cost a fortune to do. I never called back in to readdress. It could be another $125 service call. I always write AHS into the deals when I buy a house and I typically get that going. But what I'm not liking is they keep bringing the price up every year. I've gone up $300 in the past two years I've lived here. It's teetering on the point of it's not worth keeping for as much as I've claimed over the years.

Budget Plumbing was horrible but all the other ones were fine. I've been with American Home Shield forever and the price keeps going up. I have one warranty at my mom's house and one at my home. So, I pay for both and I'm on a fixed income. But they are reputable and I have recommended them to people who have been looking for a home warranty.

Every time I would close the microwave, it would shut off and trip the breaker. Clutch came out but 30 days later, it broke again and Sears came out. The tech said that they replaced all the buttons. It looked like the ones that Clutch used were old and he put all new ones. But I didn't like the fact that AHS tried to charge me another $100 to come out. It was two days past the 30 days and the rep said they credited the first one from Clutch and then charged me again. I haven't checked my account yet.

We had a leaky faucet upstairs and another one downstairs in the laundry room. The contractor came out the next morning after I made the call. They looked at all the problems and diagnosed what was going on. They made some suggestions and were quick and professional. They knew exactly what the problem was and replaced the parts that were bad. They got it done within two hours.

I normally call American Home Shield to submit a claim and I have no problem with it. Sometimes, they got people overseas and I tell them I want a representative back in the States. They transferred me over with no problem. I prefer talking to somebody here versus somebody overseas. Even though they do a good job, I gotta try to keep repeating myself.

The regulator wasn't regulating the propane on the stove and the contractor ordered some parts for it. They have been here before and they’re always good. American Home Shield has taken very good care of us for the last year and a half. I like their coverage.

American Home Shield is something good to have in case of something breaking down. I like not having to pay out of pocket to have something serviced as far as a large amount. I had a claim for the dryer and another one for the refrigerator. The icemaker wasn't working and the guy fixed it. He was knowledgeable and nice.

American Home Shield has been very good with us. I've already recommended them to several of my friends. I tell them that they've treated us right. They've replaced several things in my house. We just had Parish Plumbing come out and they were good. We had a slow drain in our tub and they fixed that. They ran a line through my sewage outside, poured some solution to get it unclogged, unplugged in the tub and it worked. They also changed my garbage disposal. The one thing that I chose to do when we did the garbage disposal was I bought it myself because I wanted a better one than what they were gonna offer. But I never heard anything back if they would reimburse me for a part of that. That was what I chose to do when they did my stove and they did that that way.

A repairman came out, checked our cooling system and put some freon in it. He got everything done and explained stuff to us. We're pleased with American Home Shield.

American Home Shield is always great. I called them when my hot water heater broke. It was a few days that Showers Plumbing Company could come then I got pushed back a couple additional days because someone was sick. I had talked to them and asked if they were just gonna replace it. They said they needed to diagnose it first. I described the issue and they told me they were gonna replace it on the first visit. But when they came out, they ended up just looking at it and saying, "We need to replace it." They had to make a subsequent appointment then they came out and replaced it.

I have never had bad service and I loved American Home Shield up until two months ago when my dishwasher flooded out. On the third visit, I said, "I'm having a leak.” It ended up damaging my floors and I had to call my homeowner’s insurance because I had a huge flood. It was a nightmare. I had to call a plumber from American Home Shield just to have him say, "Yup. It's your dishwasher." I was livid.

My air conditioning went out and the company American Home Shield assigned couldn't fix it, so they got me another unit. All in all, American Home Shield is good, and I will keep them. They're polite and nice. When I call, they react and anything that I have a problem with, they always send somebody out. I tell people about them, and I got other people with them. I had been with them for two years, then my daughter joined them, and then my son joined them as well. My daughter's friend also joined them now.

American Home Shield had a company out to check some different thermostat issues, and they double-checked everything. There was nothing to do. They just gave me a way to moderate the volume of air and fix it.

My garage door wouldn't open. The spring broke, so I called American Home Shield, then they put me into contact with the people that fixed my garage door. They responded quickly, came in, told me what the issue was and fixed it. It's been good since. American Home Shield is a good company, and I like the peace of mind I have with them. They are are very responsive. When I called when I had an issue, it was fixed. It's worth having the coverage, and I would tell people to have it.

It's good to know that I can call American Home Shield and they'll schedule a repairperson to come out. I pay a flat fee every month and they cover the rest within a certain amount. I like that, because I don't have anybody that I can call. It's hard to find somebody to do handy work these days, but with American Home Shield, I have assurance knowing that they send qualified people to do repairs. I like that as well. The only drawback is I have to wait a bit. It's not their fault though. It's the company that they assign. Sometimes, I have to wait a few days to get service. However, if I say it's an emergency, they'll come out as quick as they can. Recently, someone came out and serviced my furnace, and the guy did a good job. He was very thorough, and he explained what he was doing and why.

The service has been great, and that's why I'm still with American Home Shield. Recently, we had a couple of issues with our HVAC. I put in a call, and it was quick. The repair people were amazing too.

My experience with American Home Shield has always been good. Recently though, they had a service company come and check out my issue. It was my water heater, and they changed that, but that was the only thing that was done. In the quote, they said they needed to build a new base and change some of the pipes, but they didn't actually build a new base. The water heater came with its own. I was thinking of going to Home Depot and just buying the unit itself for them to install, because then it would have been the same.

It's very hard to get through to American Home Shield most of the time because the number rings, but it just keeps going through a cycle then it cuts off and echoes. It takes me a while before I finally get someone, and customer service talks too bland. "Hey, you're just a customer. So what do you need? What do you want?" Recently, they had someone come fix my dryer. One of the kids hit the wrong button on it, so the repair people just came in and reset the button.

I've been satisfied with what American Home Shield has done, and I haven't had any problems with them. When our dryer was shutting off and wouldn't run, we went online and put what we needed help with as well as what the problem was. The repair people came and they had to order a part and come back.

When our AC stopped working, I called their number then the reps took the information and told me that somebody would be calling me. Within a couple of hours, I heard directly from the Arctic Air. They called and asked me the same questions like, "What's going on?" It was good, and they were very efficient. They came out, looked at my AC and diagnosed it quickly. A relay switch had burned out on the condensing unit outside, so it wasn't kicking on. They repaired it and were done within three hours.

Getting American Home Shield is the cheapest or the best financial decision when it comes to things that break down in the house. A lot of things are covered under the contract and I only pay a fee. That's usually all I have to pay if it's within the contract, and I like that. I heard about this home warranty company from my dad, and the website is good. Something about our stove was not working (whether it was the outlet to our stove or the stove itself was broken) and the steps to submitting our service request was very simple and quick. I got a notification on who the repair company was gonna be on the site.

I usually set things up online, and I don't have any problem with the website. However, if I am having a condition with one of my appliances and I checked what's stated on the website, but when the contractor got out here, they said it was something different, then I have to pay them another $100 for them just to check. For instance, I thought I had a leak from my hot water tank. The website asked if I had a leak and that's what I checked. I was seeing some water and it was running up my water and gas bills, so I had to shut off the hot water until I got somebody to look at it.

I call in for service requests and it goes through the automated service. I love it. I called in for my refrigerator and a couple of hours later, I got an email, then a repair guy came out. He checked out my refrigerator and he had to wait on a part, but it was all good. I recommend American Home Shield to all my coworkers.

I've stayed with American Home Shield for so long because it's been helpful having it. Usually, the experience is good. When there is a problem, it is because of the provider they are using. American Home Shield responded by sending out a second opinion or getting another look at the issue. They’re pretty much very accommodating. I wouldn't buy a house without this home warranty.

Submitting a service request to American Home Shield is satisfactory. I've done it both by phone and online. I prefer doing it online. Their website is suitable. Recently, we had an issue with the air conditioner system. I turned in an online request. The techs came out, checked the system, and indicated that there was a problem. They were saying, “Look, this is beyond our scope.” I asked for a second opinion. They came back then and said, “Yes, it's within our scope.” They fixed it.

I like the service of American Home Shield. I like that you have 30 days before you pay that next deductible. This summer, I had a problem with my own central air unit. I didn't know that you have 30 days before you pay your next $100 deductible for them to come out for the same problem. They keep coming out until the issue is fixed and that saves you money. The tech did it this summer for me. It took them forever to realize what was really going on with the central air unit.

What I like about American Home Shield is having a set cost per repair and the ability to have appliances replaced if they can't be repaired. The technicians that they have sent out have been good. I had Sears here twice. The first time, they replaced a pump. The second time, they replaced the soap dispenser. Their guy was good. He was quick.

Giants Plumbing was great. They've come out several times. There was a leak behind the bathtub. The overflow drain was leaking. So when my children would fill the water up too high and it would hit that overflow drain, it was leaking behind the tub and puddling into the spare bedroom next to it. I reached out to American Home Shield, and they immediately assigned Giants Plumbing. It was the weekend when I did it. Giants Plumbing called me on Sunday to schedule.

There was a problem with our oven. I did a claim to American Home Shield online. The website was really easy to use. The tech came out and fixed it really nice.

American Home Shield is excellent. I talk with a real person when I have a claim with them. They tell me about the contractor. They put the work order in but I have to also call them myself to verify the appointment. The last issue I had was with my washing machine. When I turned my cold water on, the water was running on the floor. It was some kind of knob that I needed. If I knew better, I could have bought that myself without spending $100. But living by myself, I really didn't know that was something I could have gone out to the store and purchased. Overall, it was good because I got the problem solved. The plumber was a really nice guy and was professional. He did the fix in not even 30 minutes because it was something so simple.

Our refrigerator stopped working as far as like providing any sort of cold air in the refrigerator or freezer portion. I had to talk to American Home Shield on the phone because it was difficult otherwise to get a resolution. It was kind of a long winded situation. The actual contractor that came out was really good.

I had a water line that wasn't giving me water. I made a phone call to American Home Shield. They hit me for a payment. They came out. No matter what it was, somebody eventually came out. Some of these guys are far better and more qualified than others, and there's been a few that have been a little disappointing. The guy that came out resolved the issue for me rather quickly, and it was an act of stupidity on my part. I had had an issue with respect to a remodeling project. I was incapable of replacing some of the valves in my house, and a company that I had to pay out for, I hired to come in and replace some valves in my house. I was trying to use a line, and I didn't put two and two together.

My washing machine's centerpiece popped out. I called American Home Shield. It's pretty hard to get in because their automated system doesn't work right but I finally got in. The guy who came out and fixed it got the part, and came back and put it in.

I've had two claims to American Home Shield. One was the pool pump went out, and then the second one was the microwave. I went online and did it. It was easy to do. It was better than waiting on hold.

It was easy to raise a support ticket when I had issues. Then the contractor called me and scheduled an appointment. They also give me a heads-up on the day that they're coming. The thing that I like most about American Home Shield is if you pay one time the $125 and if you have a similar issue in the next six months, they're gonna come for free.

Submitting a service request with American Home Shield is quick and simple. Anything that I can do quickly online is a lot easier. I don't like being on the phone. The website is pretty user-friendly. The most recent claim I did was a water heater replacement. I went online and there was a drop-down list of what appliance you're having an issue with. if it's something else, you can enter the info, hit submit, and they will assign a company to you. They'll call you to schedule somebody to come out. They'll come out and do whatever then submit everything over to American Home Shield. American Home Shield will take care of whatever their portion is and bill you the rest.

Submitting a service request to American Home Shield is not perfect but it is fairly good. Sometimes the vendors they use take a day to call you back. It's more of a time thing.

My bathtub was slow with water draining. I submitted this claim to American Home Shield over the phone. The techs had to go on my lower level of my house and cut part of the ceiling in my closet downstairs to try to find the pipe. I have referred the company to other people.

I have two AC units and the heat pump for the upstairs wasn't working. The contractor came out once to change filters but they couldn't find anything. I ended up paying another company that was not warranty connected because the contractor from American Home Shield came out a second time and they said that there was a leak that they couldn't find in the wall and they didn't do that. So that was where this American Home Shield situation failed me. I called American Home Shield back and they said the same thing. So I had to call a whole other company to come in and spent $8,000.

Submitting a claim is an easy experience as far as going in. American Home Shield is pretty quick about getting back to you and finding somebody within your area to do the work for you. Then somebody gets back in touch with you in the next day. They say you can always submit online, but I always call because it could get lost in translation online. Within a day, they'll get back and say, "We've got your claim. XYZ Repairs will be at your house." It might take them three or four days.

I've always had a good experience with American Home Shield. They work with you. The price is getting a little bit high but for what you get, it's a good value.

We had an issue with the furnace and the drain valve from the condensation that comes off of the air conditioner blower in the basement, and that's what we had to have a call for. Apparently, there was just a clog in the valve, and so that's what the repair was involved with. I reached out to American Home Shield online. A tech came the next day. It only took about 45 minutes.

When I submit a claim, the process is usually pretty straightforward. Once I submit the claim and it's approved, it pops up either immediately or within a few minutes saying who the service provider is. I just had another recent claim with a service outside of plumbing and it popped up immediately that it was gonna be a certain appliance people.

American Home Shield replaced the furnace and air conditioner unit. We paid $1,200 as a copayment. The contractor put it in and it leaked water into the garage and collapsed the ceiling. So when I called American Home Shield, they sent another contractor, PNP. They came five times and said it was okay. Each time they claimed they fixed it, it wasn't. So they told American Home Shield they couldn't fix it, and then they sent Speedy Air out, who claimed they fixed it. But we won't know until the weather gets warm and we use the air conditioner. So I was very displeased with American Home Shield warranty.

American Home Shield is a hit-and-miss. Doing claims online is much easier than calling. Recently, I made a claim for my microwave and someone came out the next day and fixed it. It took the techs about an hour to do the work. They had to pretty much take the whole thing apart and put it back together. They did it pretty quickly.

American Home Shield's customer service is really good. They're very nice. They sent Stepan's out for the AC unit. They came on the day they promised. They ordered the parts and then they came back and did it. So far, so good.

Submitting a service request is easy. But it's not always easy to receive service, especially lately. The companies that accept and work for American Home Shield are getting less and less reliable. This past summer, we had some air conditioner problems and the company that American Home Shield sent out to deal with our problem at the time was someone who seemed to be in a hurry. He didn't want to take the time to research what exactly was the problem. He quickly diagnosed it without equipment. It turned out that we had to pay him $1,000 for Freon that dissipated within 24 hours. We had to call him back in within 24 hours. He did some more or less satisfactory quick diagnosis. We didn't trust what he was saying by this point so we asked for a second opinion from another company, which we ended up using out of pocket.

We've had American Home Shield for almost 30 years and we've used them so many times. 30 years ago, they didn't have everything online like they do now. We had to call them. In the last few years, I've just gone online but it's the same thing. Whether you call them or go online, they respond timely. Some websites are very difficult for an old woman like me, but theirs is easy to operate. Once you find out how to handle it, it's not hard at all. Also, once I contact their customer service, they always follow through. Over the 30 years, they've increased the copay. It's not as cheap as it was before but they're in line with everybody else in the same industry.

I have had nothing but one bad experience with American Home Shield. It was a long time ago when I was trying to get my heater done and they sent out someone who was really disrespectful. I was trying to get another person to come. I was having complications with that, and I was having problems with what I had to pay, which was 6,000 something out of my pocket to get a unit put on my house that I felt that they should have covered. I was gonna change over at one point when I had a bad experience with AHS, but since I've been with them for so long, I changed my mind about trying to change to another service. I try to stick with what I had. Overall, the technicians are okay except for that one experience that I had.

I had a clogged up sink in the tub in the bathroom and in the kitchen. American Home Shield's customer service was helpful. They tried to arrange for the contractor. In the past though, it used to be where if I didn't want somebody, I'd say, "Well, give me somebody else." They're telling me now that I have to take whoever comes up first. I had some issues with Aaron Plumbing in the past not showing up. So I said, "Well, can I get somebody else?" They said, "We can't do that anymore. We have to go whoever the first person comes up." I like to be given an option between at least two providers instead of having been stuck with one.

American Home Shield's website is not 100% friendly but it does what it's supposed to do. But the biggest problem that they have is their representatives. When you talk to somebody from China or from the Philippines, it's very difficult to get the claim processed. I have one claim denied some time ago. The dryer was not getting hot and the contractor they sent came out twice. The second time, they said I was putting too many clothes inside the machine. They saw a lot of clothes that I hadn't folded and they thought that I was overloading it.

We're happy and satisfied with American Home Shield. When we kept having problems after problems with our AC unit, that was replaced.

There's been a time or two where I've not been pleased. This time, I'm not pleased with the amount that was paid on the claim. The contractor was very professional and knew exactly what they were doing. They had to cut into the Sheetrock into the walls in four different places. They did an excellent job in cutting out the areas that they needed to work in. But one of the guys fell through the ceiling and that had to be repaired. They cut out a big place and put a piece of Sheetrock back up there.

American Home Shield has been great. I call them and they send a vendor. Normally, they contact me quickly within 24 hours and schedule an appointment to come see my repair. They come at their scheduled time and fix it. When it's high season in AC units, they might take a little bit longer but not much longer. This house is 13 years old and my garage was not going up. AHS sent someone right away, and they came out and fixed it the next day. I had some other issues with it and the little laser in the bottom was all messed up. They fixed that, too and now, everything's functioning. I've had air conditioning and microwave issues as well and AHS fixed them all.

My AC wasn't working. I had two contractors come look at my AC because one of them couldn't fix it. The first contractor said that there was some issues with my AC and the one part was missing, so that they weren't gonna cover that. I told American Home Shield that I have been with them for more than 10 years. If a part was missing, it was somebody that they sent to fix my AC previously. They sent another company out for a second opinion and they were able to fix it. I used it for a few weeks after they fixed it. As of right now, everything is working good.

I was having a problem with my air conditioner and the tech took less than an hour to fix it. He knew what to do and he was very good, thorough and effective. I'm happy with it. My air conditioner is still working so it’s all good. Every time I've ever called American Home Shield, I have no problems with getting things repaired. The couple of times I called them, I liked the companies that they connected me to. I don't have a problem with the automated system and the company called me back personally to set up the appointments. So, I like the way they got that system. I consider myself a senior adult but I have worked with my iPad and my computers but for older people who don't quite understand all these new ways things are done, it could be a challenge and would not go too well with them. They like to talk to people.

My water heater was 23 years old. It broke down and leaked everywhere, so I did a claim online wth American Home Shield. That was fairly easy and it took me less than five minutes. The turnaround time was two to three days. American Home Shield paid for a new water heater and I had to pay for all the installation. Patriot Plumbing, the installer, was able to get out fairly quickly. They did everything. They had to order a new water heate and I had to wait three or four days for the replacement. My water heater is fine.

I've dealt with them on a couple of issues with this house. The representatives that I've dealt with were courteous and very understanding. Most recently, I had a claim for the unit outside that regulates the heat and air. The fan had went out. I called Home Shield by phone and they kept me informed. I also got a call when the technician from Texas HVAC was on the way and another call when he was here. I met him outside and he had me turn everything off and then on so he could see if it was something from the start-up or if it was something safety-wise. He thought the motor was gone and he had one in his vehicle. He took everything apart and replaced the motor. He plugged everything back up outside. He had me turn it on again and it came right on. The repair was not even an hour.

The microwave was broken and my dishwasher was not working properly. Most of the time, I called American Home Shield for that. Lastly, I had hail damage on the roof. But as of today, it's been how many months. It happened in June and I called them in August but they still haven't resolved it. They gave me the person and the technician said they don't do that kind of job. They already told AHS but nobody bothered to follow up and I'm tired of calling and arguing with them many times. So I'm giving up and I'm fixing myself with a different company and paying out of pocket. AHS has a fair price, not something too expensive. But I currently have a plan with a different company and it's much cheaper.

One of the dials of our washer wasn't working. I reached out to American Home Shield online. Online is great. The turnaround time was quick. When Adam's Appliances came out, they were not able to fix it because the part isn't available anymore. I have confirmed with several other vendors that the part’s not available. American Home Shield promised to replace it. The trouble is there's construction issues. The washer’s still kinda working, but we're gonna have to make some changes in the room. The size of washers has changed, and we haven't been able to do it yet. People should have AHS. It saves a lot of money. We've had it for a long time and they charge a lot less.

I haven't been with American Home Shield that long, but so far, so good. I was gonna call them today, though, because I'm dealing with them with a situation. I haven't heard anything. I just purchased my home and I had services because I'm going through them for everything that I have in my home. I'm doing one thing at a time. The first thing that they did for me was my vent. It was some type of circuit type board for the stove. They ordered the part. The person came out, and they fixed that. The second item that I worked with with them was with my air conditioning. They fixed that.

K Plumbing came out to do some slow drains that were in multiple spots in the house. They fixed it. The experience with American Home Shield was very good and it’s worth looking at them. They took care of us in a timely manner.

My daughter was living in a condo that I have and she was complaining that the duct that was closer to the air conditioning was smelling like humid and it was getting colder than the other areas. The contractor went to check my air conditioning and there was something that they couldn't do because they were not experts. They were gonna charge me extra for cleaning the duct and didn't do it at the end. I hear so many complaints but my experience with American Home Shield has not been bad. My experience is normally positive because I’ve been lucky. They are good when you have an old house. I can put in things like appliances. Sometimes, the technicians are not the best. I know someone from air conditioning and he was telling me American Home Shield pays the technicians too low or the companies that they hire.