American Home Shield Reviews

The contractor had to replace the broken garage door spring, but American Home Shield would not cover it because someone had already tried to fix it. Also, the air conditioning unit stopped working and AHS said that they would not fix it because it was something electrical. I wish things would be repaired and not declined. But the warranty system is worth having. The website is very user-friendly.

Our furnace was making a loud, weird noise and I made the claim through the app. American Home Shield took a little bit of time to get to us. It was over a week. The contractor had to diagnose and order parts and a week later, they came back and fixed the furnace. The prices keep going up with AHS so I don't love it, but it's still cheaper than when your septic goes out.

I had an issue with American Home Shield regarding a service provider they sent to my home. He was very racist and asked me for more money after I paid my initial to AHS. After that was done, he told me he couldn't do the work. He was fixing my kitchen faucet and it wasn't fixable. He did not have a faucet in his truck to fit my sink so he would have to come back. I had a MOEN faucet and he said it probably would be best to get my own faucet. He would come back and put it in but it'll be a service fee of $97. I already paid $100 for my service call and I pay every month a hundred dollars to American Home Shield. When he first told me I was gonna have to pay money when he came back, I told two of those customer service reps about it. They told me to call them if he asks me for money. And I did.

My garden faucet outside was leaking and the contractor came out and attempted to fix it. When they took off the anti-siphon valve, they stripped the threads on the faucet unbeknownst to them. When I went to hook the hose back up, it wouldn't go back on. So, I called up the company and they sent someone right out. They rethreaded it and everything is fine now. But I had a bad experience with my air conditioning. I went online and requested the service. AHS replied quickly, within 24 hours. Then, they sent a tech out. He inadvertently shorted more stuff out. It was my blower fan for my air conditioning. The tech said he could get a blower motor and be back probably the next day. I never heard from him, so I called them and they said the blower is unavailable in the state. It may take two weeks to get it.

With AHS, you get a free service for your heat in the winter and your air conditioner in the summer. I did that recently and the guy wo came out was great. He said everything looks good. But American Home Shield's deductibles have got higher, which is ridiculous. And sometimes, they take forever to do a claim. I've had American Home Shield for years and sometimes, you fight to cover things even though they're covered. So we've had good times and bad times with them.

I am extremely happy with American Home Shield. But I have a little problem with my fan and them finding someone who can fix it. I turned in the claim about two weeks ago and one person came out, but they could not do anything about it. Now, American Home Shield has gone to somebody else that's local, Soroth Electronics, which is what I want anyway. They are coming out Monday to look at the fan.

Rooter King was the worst service I ever experienced at my house. They lied. They said a lot of things, so I didn't like them coming out here. They came and got paid extra to come out here on an emergency visit. I had a plumbing problem. With that being said, the guy came out. He didn't know where the water was coming from. It was coming from under the ground. Then he said that he didn't know where it was and he would have to call another crew, which he did. He sent out a crew for restoration. I'm thinking, “How can the restoration man find it? They're restoration. And he is a plumber.” So, it was ugly.

I wasn't satisfied with American Home Shield until I finally got my issue resolved the other day, but it took three weeks to get approval for replacing my water heater. And because it took that long, I went another route and paid for it myself. I tried to convince them that it was covered under my contract, and it fell on deaf ears. Almost three weeks later, they finally said that they reversed their decision. They did reimburse me for part of the expense, only about half of the expense that I made on my own, and gave me a cash in lieu, but it was very disturbing that it took three weeks for a water heater.

We went online to submit the claim to American Home Shield and it was easy and straightforward. Where necessary, you pay the fee and the next step is to arrange for the service window. We haven't had any particularly negative experiences with waiting for the contractor to come in to do the work. Dealing with them has been excellent. We got our furnace repaired in our most recent claim. We had a problem with the fumes escaping from the furnace and when he came, he did the adjustments. He replaced the nozzle and after his departure, everything went well.

American Home Shield is good. But it's expensive, and years go by that you don't need them at all. They've reduced the number of appliances that they cover since I started with them. Also, the communication could be improved.

Prior to taking the house, somebody called American Home Shield for the dishwasher and the contractor came out and looked at it. Some decision was made on it that I wasn't aware of. But when we came in and saw the dishwasher, we knew it had to go. We've been trying to reach out to American Home Shield, asking for somebody to come and rectify the whole issue. We were told somebody has to decide if it's obsolete. We have eyes. We can see that's obsolete. But they have to decide if it's obsolete and nobody has come to do that.

The plug burned out. I called it in to AHS and it wasn't difficult to make a claim. They did a great job. Then, the tech had to go into the walls and replace whatever it was on there. Since then, everything has been fine. I've been with HS for years and most of my friends are also in the program.

Brick Street Plumbing came out to fix the hall bathroom. The tech let me know that he was on his way and he showed up and he was very professional. He changed the pump in the toilet, which was continuously running. He explained every single thing that was wrong and how he was gonna fix it. He supposedly made the issue stop but the funny thing is there's a leak at the bottom of the toilet now.

I wish they'd stop raising their prices, but otherwise, the service has been fine. As far as getting service, the customer service has been fine. It's been relatively quick. The last guy that came out looked at the system and after about 20 seconds, he pointed out the issue. Then he got the part from his truck, replaced it, and it's worked fine ever since. He was at my house for about 20 minutes.

I like the speed of American Home Shield's service and the fact that they're addressing whatever the issue is. Recently, there was a stoppage somewhere on the garbage disposal, so I made a claim online. The process was all right. But they had to send three different people here to find one that could do what needed to be done. I was without all of my service and my thing for over three weeks. All Drains 70 was the last one that came and their techs were very professional. They did what they needed to do.

My recent claim turned out well. The company that came out was wonderful. They came out a few times just to double-check for me. I truly, truly like the company that American Home Shield sent. I wish I could afford more coverage, but I can't. But the price is okay for what I have.

I had an issue with my garbage disposal leaking water all underneath my cabinet. I called American Home Shield and they had a plumber out within a couple of days. I just kept a large bowl under there, and the tech completely replaced the garbage disposal, which was probably more than 10 years old. I paid my fee for that. He diagnosed it first. He ran a couple of tests to see if it even was the disposal or a leak from somewhere else. Then he showed me the garbage disposal box that it came in. I got a picture of the box so that I could look it up online. I wanted to know exactly what kind of garbage disposal I had. So, I asked him if I could get a picture of the box that it came in. He let me take a picture of the box. Now, there's no more leaking.

I had a home warranty before that I wasn't happy with and I researched American Home Shield's service. I liked the reviews and I got them in September. I had a service that was done a second time because the technician the first time didn't do it correctly and I had the same problem. But because I was 10 days outside of the 30-day warranty, there was no recourse. I had to open a new claim altogether, even though I hadn't been using my heat at all. I didn't know that it wasn't fixed. So, I was unhappy and very dissatisfied with my most recent experience. It was the same issue, related to my heat and I didn’t have to use it until recently so AHS could have offered some type of grace period or at least a reduction in the cost of that payment. They gave me zero options. It was a five-minute phone call. I was happy that they were available to talk to me at 3:00 in the morning, which was when I noticed the issue. But the answer was just a flat-out no.

American Home Shield is a great company. They did a great job. I had been with them before and I was in another state. I was in Memphis, Tennessee and it was good there. The fan in the master bedroom made a noise. The other one in the guest bedroom made noises too like it rubbed up against the metal part of the fan. The tech told me that AHS wouldn't allow them to change out the fans unless they quit. The tech came in and played with the fans for a few minutes and told me, "That's all I can do," and packed up and left.

The techs worked on my central heating and air and it was summer so we never turned the heater on. We finally did on the 30th day after the service. It was in the middle of the night so I didn't call. I called on the 31st day and they couldn't come out and I had to pay the $100 fee again. I was upset about it. I had to wait a couple of weeks to save up the $100. American Home Shield sent somebody out and the guy found out that everything the first guy did was wrong. He undid it and the heater worked perfectly. AHS reimbursed the $100 so I’m satisfied with them. It's a little pricey but I'm 65. I can't do the work I used to do and it makes me feel good that AHS is $100 away from any problem that I have. They've done a lot of work for us. I've only had one contractor that I was dissatisfied with. Other than that, they've all been very polite, professional and did excellent work. Overall, it's been a great experience with American Home Shield. I appreciate them.

The contractor fixed the heating element on the water heater as well as the issue on my toilet. It wouldn’t stop running. The repair people had to come back a total of three times and it was no longer than an hour each time.

I'm disappointed in American Home Shield. Because I thought that they would pay half or something for me. I've been with them for 15 years. In a company like this, the longer we would be in, the more they should be able to put up for our appliance. I pay 70 something dollars a month to them. I saw somebody that came in August, and they got a new stove, washer and dryer, but they haven't put anything in. That isn't right. When people get stuff, I'm happy for them. However, I thought that when our appliances went bad and they couldn't fix it, they would get me a new appliance. I've been wrong all these years. They need to take care of their old customers first because we're the ones who allow them to get this far by being in the company.

I called many times with the American Home Shield's technician. He came seven times. The first thing he said was, “We fixed the washer and dryer already.” I said, “Okay. It's good.” After three weeks, it stopped again. The gentleman came and fixed it. He said, “We're done.” It did not work again. It was the same issue. He came again. He said, “We need to make an order for four parts.” He made the order. I asked, “When is the order coming?” He said it would take two weeks. I said, “Come on, man. I'm not gonna wait two weeks.” He came after a month.

Burleson Services came out recently for a fall check-up. I wasn't sure if I was gonna have to pay for it or not. I chatted with an individual from American Home Shield and he was very helpful. He said I got one free a year. He asked, “Would you like me to schedule that for you?” I said, “Sure.” The tech from Burleson was awesome. He checked my thermostat first, and then he came and checked the unit in the garage. I stood out there with him. He explained stuff to me. He asked me how old the unit was, and I said, “I don't know. I've only lived here for less than a year.” He said a major piece looks almost brand new. He said, "If it goes bad, it's pretty pricey." But he checked and he said, “Everything looks good.” I had already ordered filters. He changed that for me.

For my most recent claim with AHS, the tech who came out was very knowledgeable. We reinstalled a thermostat and he gave me some tips along the way on how to best use the thermostat, and worked on the furnace and the air conditioner. He was really good. He got everything fixed in two hours. He had to go pick up a part that had been ordered ahead of time. He got here and realized he had to go pick that up. It went pretty fast. AHS is been a good service to have. They've been very helpful.

In my most recent claim with American Home Shield, I could not understand the guy because of language barrier. But other than that, it's great.

I usually get our furnace inspected annually just to make sure it's ready for the winter. And when I purchased the service with American Home Shield, they told me that was one of their services that they do. So, instead of using one of the usual companies that I use, I said, “Okay. Well, then I'll use theirs.” I used theirs, scheduled it, and the guy came out and did nothing. I told him that our furnace was like 24 years old. He opened the furnace. My husband had bought new furnace filters. He put a new furnace filter in. He had me cut the furnace on because it wasn't on. Now, my husband's like, “It ain't cold enough to be cutting on no heat." So, I went upstairs and cut the thermostat on so it would fire up. I went downstairs.

Aurora Appliance Repair came out for my recent claim with AHS. They were great. They were very professional, got to work right away and reported right on time. Got the job done, showed me the work that was completed, and had me test it to make sure I was satisfied, which I am. They did a good job and I was really happy with the technician.

For my recent claim with AHS, they needed to replace the faucet on the kitchen sink. It didn't shut off properly and was leaking. When I submitted the claim online, they emailed the details about the contractor and that they would contact me. The techs were professional and friendly. They explained clearly the problem and what they were going to do about it and then they did it. I've been with AHS for 17 years now. There are three why reasons I keep AHS. One is when I wasn't home, my wife could call one company when something went wrong with the house. She didn't have to shop around for contractors. Second, they always sent licensed tradesmen who were competent. And three, they were always quick and responsive. AHS, so far, has kept me quite satisfied. I'll stay with them until and unless there is a big problem.

There have been a couple of times that we haven't favored American Home Shield. But they are the only ones that serve Hawaii right now. We've been satisfied. The garage door would not open with the remote. The tech reprogrammed it. Also, he adjusted the tracks on both sides. It works great. He was a very courteous, friendly, and professional young man.

I like the way that I could request service. It's very simple. The heater made a noise and would not heat. The tech changed a few parts that weren't working. I'm not good with these things, but he was very informative. We recently turned on the heat and I still hear a noise. I was gonna reach out to American Home Shield and see if they could send the contractor back out and see why it still makes a noise.

I had a claim to American Home Shield about two weeks ago with the air conditioning service and that was just in and out and that was fine. The vendor was fine. I had a claim before that that I disputed. It was for a blocked drain under the sink and they denied the claim based on the fact that there was no access to the cleanout drain. I had my own plumber come after that. He found it. He had to look a little bit, and then fixed it. That was due to lack of diligence of the original vendor. I paid for it, plus the $100 service call that was denied. I've got no update if a request was ever made from my rep, Nancy.

I’ve used AHS for more than five years since I moved to my house. The first two years, it was exceptional. Whenever I called, they immediately connected with their service contractor and they provided the required service. I don't need to call many times because if I call one time, they will make an appointment with their proper contractors. They would call me and I would make our appointment time to come to my place. Then, they would fix it. It was excellent. So, I was satisfied. But this year, even if I request the service, I have to wait a couple of weeks. After that, I would call but they couldn't find any contractors.

My experience has been good so far. We had a dishwasher, a problem with our stove, and the ice machine on our refrigerator. Three items in the kitchen. The technician replaced some parts on a stove. We're still waiting for them to come back out for the refrigerator. And the dishwasher has been replaced. Everything has been working well. The contractors sent by American Home Shield were nice and professional.

A1 Phoenix Plumbing came out for a clogged pipe. It took a long time to get ahold of them and to get somebody in the house. We were playing phone tag for several days before getting in touch with somebody and it was another few days after that before somebody came out. Then, the basic service that they offered didn't work so they had to come back with more tools in a follow-up. They had to remove the toilet and run a snake and a scope. They gave a temporary fix but I have to have the pipe replaced. I'd tell others to shop around to see if there are other home warranty companies.

AHS is usually really quick when you file something and they're easy to work with. Most recently, when I would press for the garage door to open, it wouldn't open. I could press the clicker or on the wall and it make noise, but it wouldn't open. I submitted the claim online on the website and that process was super easy. True Value Garage Doors came out and they were awesome. The tech showed me exactly what went wrong and what he was doing to fix it. I would use them again and absolutely recommend them to anyone.

We had a dryer repaired most recently. I reached out to AHS by phone and the customer service was very pleasant. Then, someone from AZA reached out the next morning. I would recommend AHS.

Most home warranties are a pain in the neck to deal with and American Home Shield is no different but they're one of the better companies to deal with. I realize the value or non-value either way. It's there to cover bigger expenses if I have a big item that breaks or needs some attention. But we've probably spent more money in the 20 years on the warranty than we've ever realized in saving. Also, I could never talk to an individual on the phone. I do everything through the computer or the automated service, which is terrible. I hate it.

We had an issue with our dishwasher. So, we called American Home Shield and a tech came out, took a look at it, and diagnosed. He had to come back two days later with a part and was able to get it fixed right up. AHS got the job done well.

US Comfort did a fantastic job. The air conditioner was not working at all. The way I understand is I have to have a furnace and an air conditioner that are compatible. So, I had to replace my furnace, too. It started out with some company who was wanting me to send $10,000, which I'm assuming are associated with American Home Shield. I wasn't comfortable with that. Then they brought it down to something like 8,000 and I said, "That's wonderful, but I don't intend to send that money to someone I don't even know who they are." As it turned out, we went from the premium unit to a lesser unit and we got it down to around 6,000. Joe at US Comfort said, "You can pay us." So, I was thrilled because that other did not seem logical to me. There are so many scams and everything going on right now. So, US Comfort went above and beyond to get this taken care of for me and I appreciate that.

I was having an issue with my washing machine that wasn't progressing through the wash cycle. I did an online claim to American Home Shield. The information I received when I went online said that someone will contact me within 24 hours. I was contacted by Universal 1 on a Friday afternoon. I was informed that they received my information from American Home Shield and someone would call me on Monday to schedule service. I didn't receive a call on Monday. I called them on Tuesday and they told me that appointments were scheduled based on location, and my location's scheduled days were Tuesday and Wednesday. So, it was already the end of Tuesday. So, they told me someone will call me by the end of business Wednesday, and that did not happen again.

I requested service over the phone and the American Home Shield rep was very good. Three contractors were sent here, and only one of them got it good. The last one that came here was a very nice gentleman. He's an HVAC guy and he knew exactly what he was talking about. As soon as he got here, he got the problem on the nose, and not even 20 minutes later, the problem was fixed. Now, the unit is better than normal. Overall, my experience was great, and I have no complaints. The service guy was amazing. I would definitely recommend him again to someone else.

AHS has been good and when I file a claim, usually someone is able to come within a week. Some of who they contract with have been good as well, but some have been very kind of not so detailed in the work that they do. One time, the glass on my stove shattered, so they sent someone out to come and fix it. The person pretty much just put some kind of oven tape on the sides of the oven instead of really sealing it and making sure that it was enclosed. It looks pretty sloppy with silver tape on the side and I let AHS know about it but nothing came of it.

I've had good service with American Home Shield. I've had several different things amazingly all go wrong at the same time and they've been very good about sending someone over to take care of it. I'm very pleased with the service. It works out that I have been able to benefit from having their service and had some good people come and service my problems.

I'm generally happy with American Home Shield. Recently, I had an annual check where a tech from Royal Flush came out. It went well but the young fellow put his foot through my ceiling and damaged the drywall. I tried reaching his company but the manager was not being responsive and not helping me fix my roof with a giant hole in it. So, I online chatted with American Home Shield and asked who do I speak to about the damage to my house. They told me to talk to the service company, so basically, American Home Shield wanted nothing to do with it. It's troubling to know that if you have a problem with the service reps they send out, they don't support you at all.

I've had American Home Shield since September. It’s simple to submit service requests, and I've called for different stuff, including a water heater recently. It was not working right and the person that they sent out said it wasn't covered. I wanted a second opinion, but I wasn't gonna pay again for that. I will have to replace the unit, one day, when I get the extra money.

There was a bad roller for the drum of my dryer and the service company fixed it. It made a world of difference. They were very good. On the other hand, I've got two HVAC experiences and American Home Shield sent out the same company. The technician was fine, but Epic Heating and Air is very dishonest and so is AHS. I've spent hours and hours and sent letters and got no response from AHS. I would very much appreciate them if they would be responsive, more honest and adhere to their contract. However, I can't ever get ahold of anyone to talk to about that. I'm very disappointed with AHS.

The draining wasn't occurring very well on the washer, and the clothes were wet after the spin. I went on American Home Shield's website and submitted the claim. That has always been very easy. Then Access Appliance came out and it was an excellent experience with them. They quickly identified the problem, told us they would order the parts and would work on it the next week.

I like that everything is systemized with American Home Shield. I'm able to raise a request on the website and they're able to allocate the right vendor. Pinnacle HVAC came out recently when there was a water leakage in the furnace and provided the recommendation to American Home Shield. Now, if somebody is looking for something to be done quickly, American Home Shield is not the best one because it takes time for every process. Reaching out to them and even understanding what options I have has been painful sometimes. I've been pushing them for certain things to get my way out. I was looking for more details in terms of what is covered and noncovered cost. But they didn't provide me any specific information. They just said, "This is a total non-covered cost. You either accept it or don't."

It rained really hard, and a leak came through the attic, and then into the living room right in front of the fireplace. Nguyen came out and they looked at it. They said, "Yeah, that looks like a problem." They took a couple pictures, and then they left. A week later, I was told they backed out. I had to find somebody myself. I kept getting phone calls from American Home Shield saying, "We can't find anybody." They worked on the flashing and it's still not great. So, I need to have them come back out. It's still not completely done. This claim experience with AHS has been extremely frustrating. I also had another claim where I don't totally love the company they have on file for the electrician.

When the spa was not working, Upland Pool came out to service the pool equipment. They did a fine job. However, I'm not impressed with American Home Shield because of another incident I had with them. Last year, I needed my septic tank worked on. I didn't have coverage from American Home Shield and they said I could get coverage for my septic tank so I did and paid more to get that coverage. The coverage stated on the contract that I have a one-time dumping of my septic tank. I was told last year at this time by a septic tank professional that it needed to be dumped in October so I called American Home Shield in November this month.

American Home Shield is a good thing if someone needs it and I needed it. I have a newer home and stuff to fix on it is often expensive. I called them when I had a pressure valve on a pipe that went bad, and they assigned us a person. The guy was there five minutes 'cause it was just a simple swap out of a part. Everything's perfect now.

American Home Shield works with us, and we've been quite satisfied with their service. They've been very dependable in the 25 years that we've had them. We recently had a plumbing issue and they sent an excellent plumber out to have our faucet repaired. He was very professional and knowledgeable on what needed to be fixed.

The water heater broke, and it needed to be replaced. I called AHS for the claim and that was easy. A plumber came out and replaced the water heater. I've had AHS for 15 years now, and I like that they're there whenever I call. It's easy to contact them and they replace whatever is broken.

Submitting the claim online was quick and easy. American Home Shield has been great in customer service. They just tried not to pay me. They were real nice about it. My wife was here when the contractor for the microwave came out and fixed it. She said he was cool, but now it's not working. I actually resubmitted it last night. It stopped working a few days ago. I just hadn't had a chance to reach out to them. So we need him to come back out, and whatever he did didn't stick.

The contractor changed an outlet. But they originally were coming out because the plumber that was originally supposed to come out for my water heater, which I have an issue with, because he came so late, he didn't wanna do his job. He just automatically assumed it was an electrical issue. So, the electrician person came out and in fact, it was not electrical. But in any event, American Home Shield needs to change their plumbing people and don't use them again. They're not good at all.

I had two different issues. The water wouldn't flow in my kitchen sink and my faucet, and then I had a toilet running that I had two other guys out here. I was very pleased with Frontline. Overall, the customer service at American Home Shield was good but they should restructure their pricing system.

I did the free tune up for my heating system and the tech that came out did a wonderful job and she was quick. Being in a situation where you’re retired, you don't have a lot of money, so I thank the Lord for American Home Shield.

When I initially phoned American Home Shield, the kitchen faucet was dripping. The bathroom handle on the toilet was broken and the bathroom was running. The claims process has been challenging. The toilet in the bathroom still is not flushing correctly. When the tech came out, he said there was a failure at the sump pump. And that cost me an additional 1,425 to fix that. He asked me not to flush it for a couple of days so that it was sealed correctly.

We did the preseason heater with AHS and the whole process was fine. I've been with AHS for eight months now. I like that if something major happens, I have warranty.

Submitting a claim with AHS was very easy. I did it online and paid for it. I had a little bit of trouble getting ahold of the company that was gonna do it. We were playing phone tag. But once I got ahold of them and they set up an appointment, they were out there when they said they were gonna be and did a really good job. Very polite worker. It was just one gentleman. He told me that it's an old unit, but he said everything is working well. He saw some wires that the sun had made the plastic coating brittle and he fixed those. He said it should work good for the winter. So far, I've had a good experience with American Home Shield.

My experience with AHS has been good. I had a claim for my AC unit and the techs who came out were good. I know AHS has gotten a bad rap. But you need to read the fine print and if you do, they've paid out well. I got a whole new AC unit.

I had a claim for the furnace with AHS. It was old, so we decided to get it all changed and do the air conditioning at the same time. When the techs put the system in, they were friendly and everything seemed to work out well. We haven't had a problem with any of AHS's techs.

AHS was easy to deal with. My dishwasher was leaking and I called AHS to submit a claim. The tech from GBR came out in a couple of days, he assessed the problem in 10 minutes and the parts were here a couple of days later.

The worst warranty service I have ever had. I have a case open since September for a fridge. Parts have been delivered and their third party keeps not showing on schedule appointment. They keep pushing one more week. American Home Shield will expect you to call 3rd party and own the issue. AHS is the biggest scam. This is my first claim since I have had warranty and with the money I paid in warranty, I could have got a brand new fridge and left with some more money on top.

I’ve been with American Home Shield for all the eight years that I’ve been in my house. It has been a good experience. Putting in a service request is easy and Higginbotham AC Service has been great. Steve, the technician who's been sent out to my house the past couple of times, is super knowledgeable, very thorough, explains everything to me in a way that I can understand and has been very helpful all around.

I had a frustrating experience with these individuals who charged my credit card for multiple months without my consent or a signed agreement. They never provided any communication confirming my policy, yet they continued to charge me monthly. It took me several hours to identify the business responsible for the charges. When I called to inquire, they claimed that I had an active plan and informed me that I would have to pay a cancellation fee if I wanted to cancel.

I had one of those air conditioner tune-ups because of the way my account is set up. I do it twice a year. Elements came out and the next day, I had no hot water. It was only in the kitchen and I couldn't figure it out. American Home Shield responded but not in a great way because there are no such things as coincidences. As far as I was concerned, it just didn't seem right. They said I’ve got to call Elements. And I said I would. I called Elements and they immediately sent somebody out to me on the same day. When I explained the situation, the guy said it was weird so he checked. He said that he didn't go out to the heater when he came and just stayed inside with my air conditioner. All he did was a tune up so he turned the water on and checked it. There was no hot water and he said I was gonna have to get a plumbing service or get in touch with American Home Shield to have it fixed because it was only in the kitchen.

ABNation came out to fix the pool pump. But they had to fix the electrical box and upgrade it before they could do anything. I had to pay for the part to get fixed. But AHS doesn't cover upgrading when the upgrade is needed. They upgraded the box and now they're waiting for a pool guy to come out.

For my recent claim with AHS, our automatic icemaker stopped working. An Elite Appliance technician came out and identified that there was a valve that needed to be replaced. He went back, ordered a valve, came back, installed it, and it worked for a few days, but it failed. They were gonna come back and look at it again. They did not come back because I asked for a new date. There was no negotiation with me and they just set it up for yesterday for the return visit and I had to get family to the airport. I'm waiting for them to reschedule to come back and do a second repair on that ice maker.

My recent claim with AHS was for a significant leak. The tech addressed it and he came through. He corrected it, explained it and fixed it. It hasn't been an issue again. Then there was also another issue, some deposition with the tub. He looked at that and cleaned out the water heater thingy metal piece. He did a great job. He took his time and went above and beyond. The techs that AHS sent have been very knowledgeable, nice and polite.

For my recent claim with AHS, I had a stoppage in one of the bathrooms. The tub was the main stoppage. The techs came in and were very professional. They were in and out, in 30 - 45 minutes. They also told me what the issue was and helped prevent it from happening again. Everything was also very clean when they left. I had a garage door claim too. I had a spring that broke and the guy came out. I was gonna get both of the springs replaced, but they wouldn't replace both because only one was broken. But I figured if one broke, it was just a matter of time before the other one broke. I didn't wanna have to pay another deductible and have another service call. I would like for AHS to change the policy or even think about changing that policy to get both springs replaced.

SG Heating communicated, and they were fast and efficient. The ice maker still didn't work, but it didn't have anything to do with them. The tech came back out, put a new ice maker in, and it still didn't work. So, he thought it was in the wiring of the fridge. He put in my paperwork to get a new refrigerator. With American Home Shield, I could choose a gift card or one of their refrigerators that they have in a list. I got the new refrigerator already. I purchased it myself from Lowe's.

I had a water heater that started leaking and I made a claim through American Home Shield’s website. Colorado Plumbing and Heating was dispatched that day but it turned into a fiasco to get it fixed. The end result was I didn't use the technician that AHS sent because they were engaged in price gouging. They gave me the option to send somebody else out to do a second opinion but I'd have to pay for that one. And if the second opinion was the same, I'd have to use the initial contractor who I didn't wanna use. So, I just took the cash-in-lieu option. I still had to pay about $1,100 out of pocket.

I got a yearly maintenance and the guy from South Placer Heating was awesome. It took about half an hour. I’ve been with American Home Shield for two years and it was a good choice,

My claims are always resolved and things go back to normal. American Home Shield sent a company out to fix my dryer and the repair took almost a week. The issue was a dryer belt and they had to order the part. Everything was fine.

Not all of Home Shield's service people are good, but most of them are. When I get one who didn't resolve a problem, I call and tell Home Shield. It is good that they cover a lot of things, but it would be great to be able to talk to a real person on the phone. Also, a lot of times for replacement value, you get something of very low quality that may not be exactly what you had. So, you've gotta pay the difference. Other than that, Home Shield is worth looking into.

The clothes washer was not draining properly. I went online to submit a claim with AHS and their website was very user-friendly. They notified me who would be the contractor and their phone number, and that they would be in contact with me. Then the tech came out and he couldn't speak that well, so it was hard to say how effective the service was. But a part was ordered and they've rescheduled the appointment for tomorrow. So, I've been waiting for the tech to come back. Other than that, I've been with AHS for 20 years and they've been pretty good to me. I would recommend them to others, depending on the condition of your appliances and whether they're still under warranty.

American Home Shield is a good service, and I like the convenience. I called them for my heating repair request and it was easy. They had Relaxed Heating & Air come out and do a general overhaul, then they came back again. I like them, and technician was good. He said one of the sockets came loose, which was a minor thing.

I had two different service requests and both ended up being perfect. The service people came, did the thing and everything was good. Air Patrol did the checkup on my heating system and they were quite good. The technicians that American Home Shield has sent out have been great. However, I am not totally happy about the $125 basic cost for somebody to come out because the heating guys would come out for $75. Still, I need to keep up on that and it's part of my deal just in case something does go wrong.

I've had a good experience with American Home Shield over the years. I had a hot water heater that wouldn't work and the contractor came out and fixed it. It took them a couple of days but got it done.

American Home Shield is a good way to protect your home whenever repairs are needed. They're very reliable. If I needed some fixes made, they respond very quickly. My refrigerator and freezer wouldn't get cold. American Home Shield was very helpful. The technician got the thing fixed. There were two technicians that came before him who couldn't fix the problem. But the guy from California was the one who was able to fix the problem. There was a part that he changed and the part was something that required some technical knowledge, which the other two technicians were not qualified to do. It's working now.

I've kept American Home Shield for the appliances. I had issues with the dishwasher and the fridge. That stuff have been good. The stove temperature wasn't working, and it went great. I made the claim. The contractor happened to be in the area, so they fixed it in less than two hours of me making the claim. However, any time I try to get my AC serviced, it has been a disaster. Every person AHS referred either couldn't work on it or would come out and do something fraudulent. I paid out-of-pocket last time because the last people lied. I have a Carrier, which is a bit higher-end unit, and I find every time I dealt with the AC people through AHS, it has been a scam.

I went to American Home Shield's website to submit the claim. It was quick and easy. I got an email that the claim was assigned to the contractor and quickly, they called, scheduled and came. They fixed the garage door mechanism that was broken.

First experience after having bought an older home. Heating tune up for $100 as a perk sounded great. They sent me a list of items that would be done for this 'tune up'. Tech contacted me promptly and got to my house at the end of his day at 6PM 'on the way home'. He was nice and all, but this 'tune up' lasted all of 4 minutes, wife and I timed it. Looking at their site and the email they sent it is very deceptive to give a list of items that include checking the thermostat and cleaning the burners, which I know he did not do. I quote from their site 'this thorough tune-up will be performed by a qualified technician who will: ...(list of 9 items to be done)'.

The water heater and the piping into the wall behind it in the attic was leaking. Not only from the water heater, but it was also leaking from the pipes. So all that had to be replaced. I called American Home Shield and the gentleman that came out was really nice. He answered all my questions. But it was too expensive. They told me $2,260 to replace the pipe coming out of the wall and to replace the water heater. So I got it fixed not through American Home Shield. I got somebody to do it for 1,100, and they were here the next day. I used to have American Home Shield years ago, and everything is so more expensive now. It's ridiculous. I understand everybody's gotta make a living and prices have gone up, but don't price gouge.

I had a thermostat issue with my central air. The contractor was on time, efficient, and took care of the problem. It was done within 30 minutes. The tech had a good attitude. But the attitude of the gentleman that they used for my electric claim was not good.

Our air conditioner quit working. We could adjust the temperature on our thermostat, but the unit wouldn't kick on inside. After submitting a claim online to American Home Shield, the contractor came and they were professional. They got it fixed pretty quick. Everything seems to be working good. American Home Shield is very responsive. It's clear to understand their policy. It's great coverage. We would recommend it to anyone. I like that it was easy to do the claim over the phone. As far as policies, it covers the most and you don't feel like you're being lied to, whereas with other companies, you call them, and instead of talking about their policy, they're just trying to dissuade you out of another policy. Overall, American Home Shield is wonderful. We just wish there was more coverage on certain things. But it's great coverage.

J-Star Plumbing came out for a water line behind my sink. They were efficient. They told me that they were gonna need to have the internal wall and the sheetrock removed so they could see what the issue was. They had a third-party contractor that they used that came out and gave us a bid on what it would cost to have the wall opened up. Then they would send the plumber out the next day after they pulled the wall out. I paid $1100 for the guy to come out and remove the wall, the insulation, and the sheetrock, and the internal cupboard back wall. He also did air drying and HEPA filtering to make sure the mold would dry. He also sprayed for mold in the wall. So, that was all part of the cost. Then the next morning, the plumber came out, looked at it, found that the nipple was corroded and leaking, and then replaced it. The leak is fixed.

There was no water coming out of the water dispenser and we didn’t know why. The contractor came out and checked everything and told us what the problem was. So they fixed that and then told us to unplug it for 24 hours when I could. He had to order some parts and that worked out well in my favor because it didn't interfere with me not being able to bend and pick up anything. The guy was very good. He moved anything I couldn't lift. When I couldn't move stuff, I unplugged the refrigerator, picked the stuff out of the freezer, and let it stay unplugged for 48 hours. A few days later, the part came in and we rescheduled the appointment.

I noticed that the furnace was not working. I called AHS and they said, "Yeah, we're gonna send a technician." In the next couple of days, the technician came and told me about the problem, but he also told me that the insurance would not cover the problem because it was an upgrade that I needed to have, by code. It was not that much money. So I paid and it was fixed the same day. So far, my experience with AHS has been good. I had a little incident in the beginning. I had a problem with my washer. The technician that they sent was really bad. Other than that, it's been good. That's why I kept it.

I had an AC issue. It was not cooling the house. I submitted a claim with AHS online and their website was very friendly. The techs who came out worked fast. They also communicated the problem to me.

My AC was blowing out just air. It wasn't cold. It was over the weekend when I put in my claim and it was a fast turnaround. The contractor called that morning and asked if I was home and he came right on over. He checked the inside and when he went to the outside unit, he said something had burned. It was a good interaction. I've used them for my AC before.

The washer stopped working and it had a code that told the techs what kind of part needed to be replaced. So, they ordered it and it took them about four days to get it. They did a great job and everything is working great. I’ve been with American Home Shield for about four months but prior to that, my mom was with them for years in Arizona and then here. I need to contact AHS because they were taking the money out of her checking account even though she had passed away. They have to reimburse that back. But they're aware of it. I talked to them about it already. The price is kind of high but that's probably the going rate.

Our pool pump was grinding and I had a leak on one of the pipes. The service company fixed them. However, I hate American Home Shield's customer service. When I make a request, it comes back fine, but the rest of it sucks, the way they treat the people, the people that they send. They don't care about my business. I'm a Realtor, and I don't recommend them. That's how strongly I feel about them. I would pay any amount if they did the things that they were supposed to. When they don't provide the service, then I'm paying too much.

I'm a Realtor, and I know the value of having a home warranty. My home is older, so we need a home warranty on the house. American Home Shield had high presence in the office I was in, and my clients had good experiences with them. I've been with them for years and sometimes it takes a bit longer to get someone out, but other than that, the companies that they send out are good. I haven't had any issues with them.

I liked the prices with American Home Shield. I also went around and asked some people at work what they have for their houses. I went with American Home Shield and so far, so good. On the most recent claim, the repairman ended up changing the pump on the washer because it crapped out. He was knowledgeable and polite. It was perfect.

The initial service technician who came out didn't have parts, and it took several days in order to get the repair done. Apparently, now, American Home Shield is enabling their service providers to make service calls without being prepared with very simple parts to make the repair. It was a standard dryer service. When a heating element goes out or a thermostat doesn't operate properly or a fuse goes off, those are very common occurrences of a dryer service. They come out to do the service, assess what it needs but then say they need to order parts. Sometimes, I will order the parts myself for less than $20 that I receive the next day via Amazon and I do the repair myself. But this time, I wasn't able to do that. I went ahead with the service and that was what happened. The technician was wonderful though. I don't think it's his responsibility to say what parts he needs to bring along with him. He was in his personal vehicle as well.

My refrigerator was getting warmer and warmer and I needed someone to come check on it and let me know what was going on. I called American Home Shield and the person who answered the phone set the claim up for me. They took my payment then texted me the name of who would be contacted for the repair. Elite Appliance contacted me, set up the appointment time and sent out their technician.

When I file a claim, American Home Shield's website is pretty much easy to use. I can file a claim within minutes. However, I had an issue last summer and had to go back and forth with them a couple times. I had to get my AC fixed during a heatwave, and we and one of the technicians they sent couldn't come to consensus in regards to what needed repairs. That took about a month. Also, the price we pay American Home Shield went up several times, but I couldn't tell the difference and the reason why. But when I had to reopen the claim regarding my AC, I talked to somebody directly at American Home Shield and the experience was positive.

I'm a Realtor, and on the side of the Realtor representing other people, we've used American Home Shield a couple times. Last year, one of my clients was traveling so I met the contractor at the property. I asked the contractor what he thought of American Home Shield and he liked them. Two days later, that problem they had with the air conditioner that wasn't working right on the exterior came up again. It was a different part and they came back out. American Home Shield did not require them to charge a second $125 service fee, and I was impressed that the client's experience was real good.

The door switch was not allowing me to operate the microwave. The same day I put a claim in with American Home Shield, Antech Appliances came in. The repairman investigated what was going on and made an adjustment. The switch was pushed in all the way so it was not activating. It took him an hour and fixed it the same day he came out. I've had American Home Shield for five years, and they're good. When something happens, that can cost me a lot, and American Home Shield saves me money from that point.

I use American Home Shield for most of my properties, and recently, Howard Home Services came out fixed the garbage disposal. When I have a claim, I like talking to people so I could explain what's going on. This is so that the wrong vendor isn't going out to the property then I'm stuck having to pay another deductible because they came out for the wrong thing.

The reps on the phone, for the most part, are very courteous and knowledgeable, and the website is easy to navigate. However, on my most recent claim, American Home Shield didn't have the option that I needed online, so I called them. Then they scheduled a service representative who came out timely. It was good service.

I've been in my home for a while, and my regular service tech is no longer in the business. I decided to go ahead and get a maintenance plan with American Home Shield. I did a service request with them recently, and doing it online was great. They rescheduled me a couple times but everybody was professional and respectful. They did what they needed to do and made suggestions on any recommendations they had.

I had a problem with the garbage disposal and AHS took care of it. I've been with them for years and I've recommended a couple of people who are now with American Home Shield. I submit my claims over the phone and their reps have been good.

The claims process with AHS was very easy. I like that when I need a service, I can make a telephone call and I don't have to hunt for a worker. I also don't have to worry if they're bonded or if I'm safe. Recently, the garage door opener worked but it wouldn't keep the door up. The door would come right back down because that major spring at the top of the door broke. So it couldn't help the mechanism bring it up. I called American Home Shield and told them what my problem was. They said they'd send somebody and the company was in a complicated position at that time. It was right after the hurricane and they had all their workers down in Daytona doing storm damage. So I had to wait more days than I should have, but I could understand that situation.

We had one outdoor socket that was bad and one socket was in my basement that we had a surge protector on, which it shouldn't have had. The tech found it, diagnosed it really quick, and switched it out. He was super professional. I've been with AHS a for a couple of years now and submitting claims with them has been really easy. You go online and do a claim, which takes a couple of seconds. I used to call them until I found out there was an online process, which is extremely simple. I've also used the app and its great. One time, it took a little long to get someone here. But that was one incident and it wasn't an emergency. Other than that, I recommend AHS all the time. Every issue I've called them about was fixed properly. The price might be a little high, but it pays itself off with one or two claims. So it's fair.

When my ice maker wasn't working, American Home Shield sent out an appliance person. He replaced the part but the water wasn't coming through the line. He told me that a valve needed to be replaced and that they didn't do it. He said I would have to get a plumber and put that on my paperwork. He also told me to call American Home Shield which I did. However, they said that he didn't mention anything about needing a plumber so they couldn't send a plumber out. They said I had to pay an additional $100. But this was part of the issue and it wasn't resolved. The rep really frustrated me because I was trying to explain to her what was what but she telling me, "We don't do this." She had a condescending attitude about it and I didn't appreciate that when I was already frustrated.

There was a leak under the bathroom sink. I called AHS and when the techs came out, they put in a seal. They fixed the leak and since then, I've had no problem. AHS comes pretty quickly when I have something going on. So far, I've made a claim five times at the most and every time, every call was handled. The service fee could be a little cheaper because sometimes I don't make a call for a year or so. I pay a little over $100 every month then if I make a service call, it's almost another $100. But you get what you pay for.

American Home Shield is a very good safety net for other things that my regular insurance doesn't cover. I've been with them for four years now, and it is very easy to file a claim. They're always helpful as well. Recently, Home Service Corp came out for valves that were rusted. They replaced them and everything is working.

My AC unit was backed up and the one upstairs is leaking through the ceiling. The turnaround time for getting a contractor out was awesome. It was only a day or two. They fixed the unit downstairs, but they couldn't fix the one upstairs because they're not allowed to cut the ceiling open. They said they were supposed to call somebody else to cut the ceiling, but I haven't heard anything back yet and it's been at least 2 weeks. Other than that, American Home Shield is an excellent company.

I told AHS I had a leak underneath the sink and they needed to get it fixed. I called in the claim and the process was really easy. Evidently, there was more than one leak under the sink, but the techs only fixed one leak. Other than that, everything has been working perfectly since the repair. I have been with AHS for over 30 years and I never had a problem. Everybody was courteous, kind, and responsible.

I gave a single star because I had to give a star at all. My experience with American Home Shield was terrible. I had it for about 6 months. I specifically had a plan for covering my pool equipment. While I do have a pool company that maintains my pool weekly, AHS sends out their own contracted companies to inspect and assess the reason for repairs, as this was what they did with my service request. The company they sent out gave an initial report that it was excessive water pressure that broke the filter. This is not possible and is contested by the pool company I hire to do the weekly maintenance who has ample weekly reports on records on the history of my equipment. When I called AHS, the agent Jay said that I WAS eligible to have it covered since it literally stated on the AHS website that it was due to normal wear and tear (NWT).

The deep freezer stopped working and when I called American Home Shield, they initially said that it was covered. They took my payment and sent the person from Amtec out here to look at it. But once he found out what was wrong with it, he went back to order the part through American Home Shield and they told him that the deep freezer wasn't covered. So, they denied him coming to fix it. I was calling to check what the status was because it was a long time before they came back out. And that was when they told me that the deep freezer wasn't covered. I could have gotten someone else to fix it instead of paying $150 for the guy to come out to look at it and it wasn't even covered.

I contracted with AHS in my first home that I moved into in 2017. After moving to a new home, I transferred my warranty from the old home to the new home in 2019. I continued to pay for that warranty until recently in July of 2024, when we decided to cancel it. After continuing to get charged after cancelling, they told me that I have been getting charged on my OLD home that I haven't lived in since 2019 - despite me calling in to transfer my account. I've been paying them > $80 per month for nearly 5 years for a warranty in a home that I didn't live in - and they knew I didn't live in.

We've had American Home Shield 10 years and it's a pain. We have to pay $100 each time and they fix the issue, but it takes so long. We did a service request for my washing machine, which would stop halfway through and say FE. The service person came and said he needed a new part. He got the part, then he said the part broke. We had to wait another two weeks to get another part. He fixed my washing machine, but every time I fill it up, it happens again. So, I can only put a third of the load in.

I've had Home Shield in more than one house. Barlow has been here twice. They came here to do my toilet and my kitchen sink. The young kid was super sweet. He spent many hours. I really got my money's worth from that. I won't have Home Shield in L.A. because they hire a bunch of criminals. So, we won't have them in L.A. because the city is really big. No one is accountable, and the people that Home Shield has hired have really been criminal. I have mixed feelings about American Home Shield and Old Republic and all of them.

I was doing the checkup before the winter months started when I needed the furnace. I wanted to make sure it was ready to go. I try to do that every year. I was surprised the tech came from Houston. Last year, I had to get someone locally from Victoria. So, I expected to do the same thing this year. Instead, American Home Shield said, “We'll send somebody from Houston.” I expected a bit of feedback problem because he had to come from Houston, but I was surprised he didn't have that. He seemed willing to go ahead and look at it. He wasn't there 10 minutes. If you were to do any changes in the contract, it's nice to get flagged that there's a way to reduce pricing or upgrade in a different amount. Something like that would be nice to know without having to call and check on it myself all the time.

The person that came out to look at my dishwasher dispenser just dumped it and said, “I think it's running. I don't have to replace it.” A week or two later, the same thing happened with it. I wouldn't use those people anymore. The other contractor did good. The guy was efficient.

American Home Shield is breaching their contract. They're not reimbursing me. I paid for my own repair and they're not paying me back in a timely manner like they told me they would. I found the contractor myself. American Home Shield authorized it because they couldn't find anybody. So, I paid for it and now, I ask them to pay me back and they're telling me, "Oh, well, it'll be some time in 30 days" as if I'm some sort of service provider. That's not fair. That's not good service. They told me when they authorized it, they'd pay me back in 5 to 10 days. It's terrible. As soon as I get my money back, I'm looking for somebody else.

I had three different people come out and all of them have been good and considerate. My daughter lives in that house and she said everything is good, so far. I was happy with it. The people that came over were nice. They were willing to please. But they were very knowledgeable. Before they get started on the job, they wanna know exactly how it is acting up and what they need to do. Then they just go to work. Then when they finished, if you wanna look at it or if you wanna discuss something, it's fine. It seems like everything is going along real well.

The garage door would not open. The tech said it was because of the rollers. He had to make adjustments and certain things. The tech did do a good job. He was done in 20 minutes maximum. He charged me an additional amount because these parts were not covered. That was part of the 20 minutes. The rollers that they put on the garage door on the side needed to be replaced. I said, he charged me 280. I said, “That's a lot of money, man. Just for roller? I think a roller probably cost me $20 or $30 maybe maximum.” He charged me another 200 something just to install them, he was done in 20 minutes. I said, “That's a lot of money.” “Okay. That's not covered in the plan.” “If that's the case, you could charge me less because that's a lot of money.” That’s $280 just for 20 minutes, which included the other stuff that were covered by American Home Shield. Recently, I found that they do not cover a lot more stuff, and I got the best plan possible.

Unitech came and fixed my display on my oven and one of the burners as well. When I reached out to have them come out, I went through an American Home Shield representative. Their customer service was good. Overall, there were some delays on getting my work order done. I had to call a couple times to get it taken care of. They closed the work order even though the job wasn't done, and they had to reopen the work order and that took about two months.

I submitted a claim online for my hot water heater that went out. The website is pretty easy to use. But sometimes, there's not enough drop-down windows for things that are wrong, but they do give you another box. American Home Shield should put a little bit more on the choices on the drop-down menus when it comes to what's your problem, because it drops down like you can pick from like what type, so if it's HVAC or plumbing or whatever, but then there's specific drop-downs in between those, and sometimes, your problem’s not listed. So maybe a little bit more problems under each heading would be nice.

My most recent was for the heat system in the house. It was a gas furnace. The contractor was good. They were on time and had good communication. First, they came out just to do an inspection, which was free, and then they did find a corroded flame sensor. So they did that part in less than 30 minutes.

I submitted a claim on the app to change my locks. The app was user-friendly. The tech that came out was okay but he was late. He changed three locks and four keys.

The customer service at American Home Shield is great 80% of the time. Sometimes, I get people I can't understand. I had people out here for electric and plumbing and one of the electric people I was trying to set it up with, I said, "Where are you?" They said, "Well, I'm in an offshore place." I asked, "Well, what does that mean?" They said "Offshore, ma'am. Don't you know what that is?" I said, "I'm sorry, I don't."

We’re winter Texans. When we came here after all this summer heat, we walked in the house and there was an odor in it. The only thing that rain in the house was the AC. We have not had AC that had to run like it had to run down here in the summer. We thought we should have somebody come and check it out. I know that American Home Shield offers us to have somebody come in every year and check out your air conditioner to make sure everything is good. They try to avoid major problems. We couldn't have that done before we left because we left in early April. I called AHS and they told me who would come. I called the company and said, “There's an odor in the house and we're not sure if it is something from the AC, if it's leaking.” The rep said, “We'll be out there as soon as we can.” They came the next day.

The agitator of the washing machine wasn't working. When it had some sheets and towels in there, one of the sheets tangled up with the agitators in the middle and I wound up having to cut it out to get it out, and then it wouldn't work. So I called Home Shield and the tech came out. He didn't fix it because he had to come back. He thought he fixed it, but it still didn't agitate at all. He must not have tried it at all, because it didn't move at all. I called back. They had to order the part for it. It took them a week and three days to order the part. After I realized it wasn't working, I didn't wash clothes right away. But when I realized it wasn't working from the time I called them, they had to order the part.

The furnace wasn't heating above 68 and the fan was constantly running. I sent in a claim via the app and then I received the name of the company along with their phone number. I've been using the company that was assigned for a while. They're very professional. When the tech came out, he replaced the motherboard. Now it's good. Everything separating as it should be.

I was having problems with several things at the same time, so I called American Home Shield's customer support. I was connected to somebody in the Philippines and that initial conversation started not with the Appliance LLC but with a different problem on the heating and air conditioning system, which they denied the claim on it. I'm considering suing them. I ended up having to replace my whole air conditioning system, and they would not warranty it.

Murphy's Home Services worked on our washing machine and before that, they worked on an oven for me. They came out in a very, very timely manner. But they had to order the parts. It took about two weeks for the parts to come in and then once they came in, they came out the very next day. I've told plenty of people that my experience with American Home Shield has been very positive.

My recent claim was good. They were right on it right away. I had good service. The air conditioner was not putting out enough air and it was not cold. A tech from Max Cool Air came out. He was very good and professional. It took a while to fix it because they had to test it and see what was wrong. We waited several weeks and I had to make several calls because it was very hot and it was during the hurricane time and my husband and I are elderly.

I sent in a claim for the microwave. The contractor had to install the microwave, but they didn't install it properly so they had to come back and do it properly. The first guy didn't talk. He didn't introduce himself. He came in the house thinking he was repairing a refrigerator. We instructed him that he was installing a microwave. He didn't know that. He wasn't happy about that. That was why he did a half-assed job and it wasn't right. He left screws and said, “Here. These are for you.” I asked him, “Well, shouldn't they go in the microwave?” He said, “No. I used the old parts.” So I said, “Okay.” Overall, I'm very pleased with American Home Shield. It's just some of the people and companies that they use might be the bargain basement variety and they don't always give you the best of service.

We moved to Arizona in May, and we requested American Home Shield to rekey our house. I called the number that we have that we got it off of an email that they sent us when we first signed up with American Home Shield. I talked to whoever answered the phone and then the lock and key guy came out. He was great. It didn’t take long at all.

We did the season check for the AC recently so the contractor came out to check the heater and to make sure everything was working fine. He said everything looked good, so I don't have any concerns. The claims process was pretty straightforward. American Home Shield has an app and a website and going on there is pretty easy. You just kind of put in your request and they usually call you either that day or the next day.

We have a hot water tank that's accessible from downstairs. It's above the floor, and that tank was tripping all the time. When a hot water tank gets hot and it hits reset, it shuts down, and you have to go back and reset it, and it was making all sorts of noises. So, I explained that to our home warranty company and they sent out some people. We had to do a couple of iterations on that, but they finally came out with ProLine. They changed the upper and lower heating element in the hot water tank, which they judged was in great shape except for this problem. They put new thermostats in as well.

The technician came out for the dishwasher twice. It didn't work and then he said nothing was wrong with it. He spun it for three times. It was a rental property. So, then someone moved in. They had the same problem. But because it was 4 days maybe past the 30 days, I had to pay another fee for them to come back out. This time they said it was hooked up wrong. But I paid twice for the dishwasher, which was half the price from me buying a brand new one. I wasn't satisfied with that visit. I also had a claim for an air conditioner and the contractor said I can get it fixed for three something, but I can get a new one for seven. So I elected to get the new one. So far, nobody's called me back and said there was a problem. The installation of that one went okay.

I've had American Home Shield since my house that I bought in 2016 and I kept re-upping it every year. They have been prompt in their responses to issues, whether I submit the issue online or I pick up the phone and talk to a human. They have always sent me repair people who are very informative and friendly. I'm an old lady who lives alone, so there is that nervous factor. They always made me very much at ease. I moved in and within six months, both furnaces trumped. That would have been $22,000. I paid 1,002 and 1,004 for each one as part of my co-pay and AHS covered the rest.

The toilet was loose and the contractor came out and fixed it. But two weeks later, it got loose again so the contractor came out again and they said that there was a flange that was broken. They replaced that and now it seems okay. I don't know how long it'll hold up, though. This is the first time a contractor had to come out multiple times. We've used AHS a whole lot and never had a problem like this. Overall, I'm highly satisfied. Everything seems to work pretty well when I need them.

The first tech who came out for my claim with AHS changed out a condenser and the AC worked for two days. Then on Monday, I had to call them back because it quit working. They came back out on Tuesday. The guy gave me a huge quote for replacing my entire unit. American Home Shield was only gonna cover 700 and some odd dollars of the whole total replacement. I was under the impression with the home warranty they would cover more than $700 for a replacement of a whole air conditioning unit. But they did not. I told them that I would just find my own repair company to repair the unit. I'm gonna do a total replacement. They gave me a payment of $700 to go towards the new system, with the company of my choice.

I've used American Home Shield plenty of times. They did a few nice things for me. I had a leaking roof. They sent out a contractor and fixed my stove. My oven quit on me. They fixed the core inside. My HVAC gave me problems. AHS also did some preventive maintenance. I thought it was smoke coming out, but the guy told me that it was not. I thought the stove caught fire. A guy came out. He looked at it. He reviewed everything. He told me, “No. This is the heater blowing off steam,” and showed me different things I could do to help keep my machine up and serviced it. It was a great service. Everything works great. The people fixed most of the things that they came out to fix. They just changed parts on them.

I've been with American Home Shield for a long time, so I know what I would get into and I am willing to invest the money per month to be prepared if something went wrong. AHS has their service calls go somewhere else, usually out of country. Even though I might get someone that could understand me and I could understand them, I still have the challenge of the disconnect. But AHS is not the only one that does that. I had an issue with my dishwasher. For some reason, it would not dry properly. AHS sent out a service repair company. They looked at the dishwasher, ordered the part, asked me to let them know when the part came in, which I did, and they came out and serviced it.

I've been in my home for almost eight years. American Home Shield sent out contractors within the first couple of years. My water heater was original to the home, which was built in the ‘70s. It was a tank that lasted a while and rusted out. I had the home warranty. The contractor came out and replaced it five years ago. Seemed good. I went down the other day. I saw water leaking from it. I called AHS right away. They sent Carl's back out. Very nice technician. He said, “Once it starts leaking, we gotta replace it. It's under warranty with the manufacturer. But you have the home warranty too, so let me figure that out.” All said and done with AHS and with paying to them, I just spent 500 bucks. Cheaper than a brand new one. At that cost what Carl said was due to having to fabricate the pipes back and the connections from the gas lines to the water heater.