American Home Shield Reviews

I have been waiting for my dishwasher to be fixed since September. Water is leaking from it, causing to ruin my tile and cabinets. I thought they ordered a new part, but I get a call a day ago asking for the serial number. They have not even ordered it and I’ve been waiting since September. I’m so upset. I’m paying for a service I’m not getting. Also, I asked to speak to a supervisor and they said someone would contact me. No one has called me.

AHS has been unresponsive and dishonest to me. I am selling my house and have asked for a receipt for a furnace that they installed under my Platinum warranty. They have repeatedly lied to me and have refused to send the receipt, causing the financing with the buyers lender to fall through. This house has been in the process of this sale for 3 months, and I am now going to be forced into foreclosure all because AHS cares so little about their top level paying customers, that they can’t take the time to send an email with a receipt. They are impossible to work with. You cannot talk to anyone except for a call service with people who barely speak English. I need AHS to reach out to me ASAP to remedy their total lack of customer service. Think twice before giving them your business.

My AC unit broke down and Johnson & Sons put in the coolant that you put on the AC initially to see if that would work. It didn't work so, I had to call again. They came back and said that it was a bigger problem. They called in to replace it and it was replaced. That was closer to the summer. Then, in the wintertime, my heater broke down and I was able to get that fixed. They had to replace the heater as well. And now, it's the water heater. When I called AHS and said it was a boiler, it was actually the water heater and American Home Shield placed the order with a company that doesn't do water heaters. So, they switched the order to another company. But I couldn’t get ahold of them. I was gonna call them. If they don't contact me by tomorrow, I'm probably gonna call American Home Shield just to let them know what's going on. But usually, when I call AHS, they're good at fixing the problem.

We've been a customer of AHS for at least 25 years, maybe more. We've been getting large price hikes for a couple of years. Most recently from $144 to $195 per month. Your price on here is FALSE!!! We're thinking of dropping AHS, and for good reason!! Addendum- Your site, AHS shows rates up to $89.00, totally false info. We haven't paid that little for 20 years!!!

Ces-Tech Heating was responsive and they did a great job. It was just an electrical circuit, which wasn’t a big deal. American Home Shield fixes the problem but you always have to wait in line with their customer service.

Our experience with American Home Shield has been fine, at least on the issues we’ve had. The only problem we had was just trying to get this one leak resolved that seemed to go on forever. It took a while with the plumbing company. But everything else was fine. AHS took care of things. Overall, the technicians they send are much better and more responsive than what I experienced when we were up in Maryland. They're more polite and seem to know what they're doing.

I set up my claim online and it was great because I was able to do it on the weekend, not during the business hours. It was convenient. The first time, the tech from Budget Rooter said everything was great and didn't fix things. So, they had to come out again and the guys fixed the problem temporarily. I had to have somebody else come out a third time and it wasn't Budget Rooter. I don't like that American Home Shield wanna send Budget Rooter every time. I probably had three times where they sent Budget Rooter where there's been a problem. But when there was a situation where I told them not to send Budget Rooter, they changed it. It takes a little bit longer for me to have the problem taken care of because they have to cancel. It's okay. I just don't love their preferred plumber they send out.

The first time that I used American Home Shield was for something with my pool and it took about a month but it got repaired. After that, nothing has gone smoothly. I had a problem with my air conditioning and it took forever. The part never came in and their contractor never fixed it. They had to get another person and then they replaced the actual unit. But they refused to compensate me for the part that they said that I needed to begin with. It's a garbage company. I feel like they use the cheapest parts. Also, the first language of everybody that I spoke to is not English so I feel like a lot of things are just miscommunicated, maybe not even heard or possibly not even understood.

I have had problems with fraud. I was paying two policies for like a year but they only could reimburse me for three months. I can't distinguish which one is which. The customer service was not helpful at all because everything I had to do with them, I had to do through the bank. If I call and make a payment or online payments, I'm still getting both the emails from American Home Shield, like I'm paying two different accounts. I can't still distinguish which one is which. Also, the most recent claim I had was for my dryer and they sent someone out but he did not fix the problem. They said I had to pay them to send somebody else out. I got someone I knew to fix it. It hasn't been too good of experiences lately, but it's not all bad either.

I bought an older house and everything was working when I got in but all of a sudden, the sink was leaking and I couldn't turn it off. The technician said that American Home Shield was not covering it and that was it. I don't like that they don't tell you the issue. I did not get a letter saying specifically why they denied it. The technician sends a report into American Home Shield stating the issue but I feel like as a homeowner, I should receive those reports also. Other than that, I've had very good experience with them.

My washing machine was making a lot of noise. I filed a claim online and I was given the contractor's name and their phone number. The tech showed up when he said he would and did whatever I needed. The service was good compared to my last dealings with AHS. The last time, I got a lot of runaround and the contractor didn't show up twice. Other than that, I'm very satisfied with AHS. They're very fair in my dealings with them.

Budget Rooter came out for a plumbing issue in my most recent claim and they were helpful and they explained the situation. Budget is typically the company that Home Shield uses and I've only one interaction with a Budget guy that I didn't like. Sacramento is a big town and the guy lived on the other side. He was annoyed that I was calling him about this issue, because he thought that it was a non-issue. That was a couple of years ago but every other time they've sent someone here, they've been nothing but courteous and helpful.

Sometimes the service of AHS is good, sometimes it's not. They also jacked up my fee too much recently. My monthly payment has increased a lot. I used to pay about 85. Now, it's 145 something. I'm not too happy about it. I'm looking to change now. Recently, one of the sump pumps was bad. They said they could not do anything about it. They used to be very good, but now they're not.

I have five rentals and I have them under American Home Shield's care. But this year, they went double of what I was paying when I first enrolled. I've been with them for a few years and I told them to drop the price down. I can't pay $1,000 a year then continue to pay them 125 every time I call. Also, every time I've tried to get a vendor out to do or return a broken item, I get into a snafu. I have one rental property in Kingman, Arizona and two in Golden Valley, and I can't get a tech out there because there's no one available in the area.

I always call American Home Shield any time something goes wrong. Recently, my Maytag ice maker was not working and I made a claim. They sent it to Whirlpool but I never heard anything from Whirlpool. So I called them back and they gave JD Appliance. But the other day, I was looking at the manual for the refrigerator, then I started pushing buttons and I had the ice maker working. So I called the American Home Shield for them to cancel the claim. AHS is fabulous and I would recommend them to anybody. They are accurate and they do an excellent job. I've never had any problem with them. They'd say I should be contacted by the contractor in 12 to 24 hours and if I haven't been contacted, I could just call them back.

The washing machine wouldn't drain properly and sometimes it would overfill and flood the house. It happened a couple of times. I called AHS and then we did a video call. It was recorded and it showed the symptoms. Then, the contractor called me and we discussed the issue. They pretty much had everything they needed before they came. However, they weren't able to repair it so AHS replaced it with a brand-new unit.

So far, they have paid for what they needed to pay but in some cases, it's been difficult to get them to recognize that the appliance needs to be replaced. My most recent claim was when Advanced Mechanical AC came out. They had to replace the fan motor on the AC but it was not just that. The fan itself would not come off the motor and they did not have an extra fan. They had to come back in a few days and they got it to function. They were on top of things. I haven't had a problem with any of the technicians that have shown up.

The service with AHS was mostly good, although many times, it could be a week before we could get a contractor. Also, the prices were too high. They raised my rate to 100-some dollars a month last summer and I stopped the service. I was with them for eight years and the first couple of years, it was really good. But then, it started going up every year, even on the years I didn't have claims. I called and I complained and they said their policy is to raise it every year.

Submitting a claim with AHS is easy. My most recent claim was for the refrigerator. They replaced the compressor. Everything's functioning well now. However, AHS is a pain to deal with. Calls are being sent to a call center out of the country. It's sometimes very difficult to understand folks when they're trying to communicate with you. Also, sometimes they'll fix the problem several times before they end up buying a new machine, which is a complete waste of money and time.

My experience with AHS has been good. My washer wasn't working properly recently. I paid my deductible, which is $150. The next day, a technician came out to look at my washer free-of-charge because I had already paid the $150 deductible. He gave me some pointers and some tips. The tech was good. I don't feel like he did anything, other than he told me that we were putting too many clothes in the washer. Although it was a brand new washer, he said, "Just fill it up one-third." Everything's working now. Flash Garage Door Service came out recently too. They fixed my garage. They realigned it. We didn't know that the light beam on each side of the garage had to be aligned properly for the garage to work. Something that we put in the garage hit the little thing that the beam comes out of so it was pointed in the wrong direction. He unscrewed it and realigned it to where the beam could face each other. And that fixed the problem.

American Home Shield has helped me with a lot of things. They've done a lot of repairs for me with my appliances. There was only one thing that they didn't do that I wish they did and that was the insulation in my attic. That insulation had been under a recall and I didn't know it. The people who used to own this house didn't tell me anything about it and I'm not even sure they knew about it. The stuff deteriorated and it was all around in the attic and AHS didn't replace it.

The service of AHS has been good. Every time we've had to use it, we've gotten a prompt call out for a schedule, and everybody's come on time or as scheduled. We had a garbage disposal replacement two weeks ago. We also had to do one claim for our heating was not heating as it should. The benefit of having AHS is having somebody who can come fix it, in theory, at a reduced cost. I'm paying every month, and then paying for a service fee. But if I end up having to do two things or just one thing and it costs a great deal of money, and yet, we don't have to pay the full, then that's a win for us.

I like the services -- I can get my stuff or appliance fixed for a reasonable price. But it would be better if they had an app. On the menu options, sometimes they don't address the problem that you might have so you end up calling customer service to try to get to a representative. An app would solve all of that.

I had a horrible experience with our air conditioning the summer before last. The techs had to come out three times and it was three different people each time. I don't like that you can't choose or keep the same people. Whoever put in the antifreeze that I had to pay $1,100 out of pocket the first time didn't put the sealant or a dye so that they could see where the leak was happening and it leaked again. So, I had to add more and I had to pay again. American Home Shield did not cover that and I was not happy because they were the ones that chose who came out and they didn't do it correctly. So, that cost me a lot. It should not have to be out of pocket so much money if your AC or something goes out big.

Called for service. Unable to get parts, turns out nobody knew who was ordering the parts, the actual repair company or AHS. Turns out AHS and they never did order the parts. Seems like not having AC is no big deal, even if it 100 degrees and humid. 3 months of nothing happening even after being repeatedly being told on the phone parts have been ordered. Turns out they lied about ordering parts and it would easier and cheaper to save 60 dollars a months on paying them and just getting a new AC. As previously stated, worst company ever. The only thing worse than their service on getting anything fixed is their service in cancelling memberships. They even had the audacity to send me a bill to cancel my membership after not repairing my AC. I would rate less than zero if I could.

The contractor worked on three things and did it all at the same time. I make my claims online to American Home Shield 99% of the time. I love the website. Not being mechanically-inclined, it's absolutely a godsend to me.

I've used American Home Shield twice and I'm happy with the services that they provided. My doorbell replaced wasn't working and the guy came and replaced it. It was done in a timely manner. AHS came through and fixed the problem. They're reliable.

I filed a claim online and American Home Shield assigned a service provider who contacted me within 24 hours, and we set the appointment. There was one instance where we had to wait for a part to come in and the service provider kept in touch with me to let me know when the part was ordered and when it was anticipated to come in. When it came in, they immediately called me to set the appointment the next day to come out and install the part. Everything went great. I've recommended them to others because we've had nothing but good experiences. I have been an AHS customer for probably 20 years and I've had them at this house as well as my previous house. They make it easy to file claims online. It’s very simple. I even once had a billing issue arise and they took immediate care of it. I can give them nothing but positives and A-plusses.

I had one of those slow drip leaks that you don't pay attention to behind the toilet. I was preparing for my brother and his family to come up. So I was gonna freshen up the guest bathroom and I noticed a puddle of water. I traced it back with my hand and felt around and saw it was coming from the toilet. I live alone so I don't use it and by the time I noticed it, it had done damage to the baseboard, drywall and the vanity. The contractor fixed that and had to cut a big chunk of drywall out, and replace the vanity and the baseboards.

I've had a wonderful experience with American Home Shield in Dunwoody, Georgia but I've had a terrible experience at the beach. In my house, they have been more than awesome on anything I've ever needed to do. Whenever I called, they came out and did it right away. But I am not using it any longer at the beach.

The last claim was my dryer. It wasn't heating. The contractor came out and fixed it. The tech had a good attitude.

The front glass on our oven randomly shattered. AHS got somebody sent out who came out to look at it and they had to order the glass. But as soon as it got here, we were notified that the parts were delivered, and they were out pretty quickly to get it replaced. The techs did everything pretty quickly and properly. So, I haven't had issues with it since. The warranty comes in handy, so I recommend all my friends to have one.

The guy who came was very knowledgeable and easy to work with. He fixed what he could fix but it turned out to be a little more involved than the one he could deal with. When I have a claim with AHS, I usually go through the internet through their portal first. It was very convenient as far as setting up the appointment. They also gave me appointment options that I could choose from, so that’s a big plus for me than to have to wait for somebody to call me back to schedule something. I've not had that with a home warranty company before, so that was really good.

The garage door wouldn't open. The tech that came out was on time and professional. He showed us what the problem was. It's functioning well now. I'm satisfied with American Home Shield. They have provided the coverage that has been needed.

I did research and American Home Shield was the most affordable, and had provided the most features. My sink wasn't working right. I went on AHS' portal and submitted the request. I've been here 2.5 years. That was the only time. The issue was my garbage disposal wasn't working. The only complaint I have is it goes up every year. But inflation, right? Other than that, I love it. And if anybody bought a house, I would always blow AHS up. “Try American Home Shield. See if they have coverage in your area.” I have peace of mind. I thought I had an issue, and it ended up not being an issue, but it was so nice to know that I could go on the website and find the area it was. Like if it's the bathroom. And the ease, to know that I would pay my deductible and AHS would be on it. They would send somebody to come take care of it, and I appreciate that.

AHS gives prompt attention to my service requests and I can usually request online. But there had been a couple of instances when I requested pool service where I would have liked to have requested a particular contractor because I've been serviced by two different pool contractors that work for American Home Shield and I found that one is quite a bit better than the other. One of them didn't seem as knowledgeable as the other pool contractor. It seemed like he struggled to diagnose the problem, and he would fix the pool, but it wouldn't get fixed. And there have been some instances where he had to return at least a second, sometimes even a third time, to get it fixed right. But to request a specific contractor, you have to call in and that's a much lengthier process where there's a 30-minute hold time, which is not acceptable. So sometimes I just dispense with that because it's too much work.

The water wasn't going from the refrigerator side to the freezer side draining appropriately. So, I called American Home Shield once to have a contractor look at it and fix it. It worked for two months. But it stopped working and water backed up again. I called AHS and let them know. They required me to pay extra another round in order for a technician to come out. So, I told them to cancel my service. That got escalated, and they went ahead, sent out a technician with no charge. The technician that came out was a good, friendly guy. He took out the same pieces on the front panel within the refrigerator. It's like a water heater to melt the ice. And he blew out the pipe that goes from the top to the bottom. According to him, that step was missed. And he said from now on, it wouldn't happen anymore.

All American Home Shield contractors were great and professional. They do the work. They just did a winter check on the AC system. They had a good attitude. And when the stove glass broke, they ordered the part, they came and fixed it. Before the tech went to the house, he asked me if I could take a picture of the stove with the serial number so he could order the part. And in three days, the part got there, and he came and fixed it.

AHS has always been good. We've had claims for the air conditioning system, the washer and dryer, and a dishwasher. I called them to request the service and they arranged for them to be repaired. The techs that have come here were great, too. I paid the $100 in the contract then AHS took care of the balance. But for the air conditioning system, they had put me in a new unit, which they paid for it, then I paid for some of the installation which is what the contract states. So it was done fairly.

I noticed the water in my garage and I knew immediately it was the water heater. I made the claim online and it was very easy. The rep asked me about all the information related to my equipment and I paid the amount. I’m waiting until the contractor calls me. We have American Home Shield in another state and when we bought this house, we switched again to them because you don't have that kind of burden over your shoulder since it is gonna cover everything. It's easy and convenient. The customer service is good. You don't have to wait. I do everything online and right away, they process everything and someone calls me. It's simple. I told everyone they have to check American Home Shield because everything is expensive.

American Home Shield’s service has been great. I reported the issue with the dryer last week and the techs came out and took the dryer partially apart. They ordered a part and it came in and they're coming back sometime between 12:00 and 5:00. It’s a five-hour window, which is big, but it’s expected. It would be a little nicer if they could say they’re gonna be here between 3:00 and 5:00.

I like American Home Shield. They always came through whenever I needed service done, except this last time but it wasn't their fault. I didn't realize that the item wasn't covered, which was why the service couldn't be done. But for the most part, they've come through and they've saved me hundreds of dollars in the long run. AHS sent Suffolk Appliance out and they did great. The gentleman saw what the issue was and there was a part that he had to order. It was fairly fast. But the issue was they were backed up so it took them two weeks to get us on their schedule. I like the AHS app because it's less time-consuming and I can go straight to the links that I need to go through and everything is more easily accessible. The turnaround time is usually within 24 hours. I was happy with the price I was paying back in November but I'm trying to figure out why the bill went up over the last two months.

American Home Shield does a yearly increase without letting you know about it. I called and asked why and told them that last time, the increase was $10 but now, it's 18. The reps don't know why. Another thing is when you put a work order in, normally, they don't debit your account until the work is completed. The last time, I put the work order in and before the technician came out and did the work, they had taken the money out of my account already. I was not pleased with that. The time before that, I had two issues at home and AHS allowed me to put it on one work order. But now, they don't do that. Everything is separate. I've spoken with different people there but nobody can give me insight on anything.

American Home Shield is very easy to use and supportive. We've had it for a while. I can do it online or I can call when filing a request. I did the last two online, which was very simple. A couple of major appliances were either throwing the electric breaker or something wasn't working. AHS sent someone out to take a look to fix it and we went from there. They fixed one of my air conditioners once. AHS is a great company and I liked all the contractors. They've all been professional and very respectful of my property. I would recommend AHS if people needed a home warranty. They're fast, professional and very helpful.

For our recent claim with AHS, the AC unit died. It electrically grounded out because it was running so much. It was a complete replacement and it took them almost two weeks to get it fixed. It’s been great since then.

The customer of AHS is very good. We had a claim during a heat wave and they got somebody out quickly. Myers Comfort was very good. It was a backup in the line. The tech took care of that and he also put a device on there. If the pan fills again, it will shut off.

American Home Shield's website is user-friendly. You can get to the claim page from the front page, which was very, very helpful. But for our last claim, we had to call four times to solve one problem with my heater and it was really cold. I wanted to have the dryer taken off the gas line, but then the gas line was sealed. We've already got a new electric dryer from my mom and dad that we were gonna put in instead of the gas dryer. American Home Shield said that they don't do that type of work. So we're gonna have to have the gas company come out and do it.

The plumber that American Home Shield sent out was a very nice guy. He did a really good job. I no longer have American Home Shield since I sold the house in December. But their customer service was excellent. They did everything that was needed. They covered everything I asked them that I needed.

I did a claim when the garage door just stopped opening. The first time that Cactus Garage came out, the guy told us we needed a new garage door. Then the second time, the other guy came out and said, "No, you don't need a new garage door. You just need the supports." So, he put the supports in, and it's been good since. Overall, my experience with American Home Shield has been good. My only complaint is the price went up from 60 to 80.

After I report an issue, it takes so long for someone to come out until it's bad. The guy that came out to repair the microwave took it out of the screws and put it on the counter, which the first guy didn't do. It was unnecessary. I was sitting there because I work from home, and I saw a big spark. Then he asked me if he could leave the microwave on the counter. He said he needed to order a part, which whatever part he messed up was not the part that was wrong with it. So, then he shabbily left and put it back up in there because he was mad because I wouldn't let him leave it and get out. Then he showed up about two months later, and that microwave would have been on that counter. I told him, “No, because we had a party or something. And I'm not just going to let you leave a hole in my wall.”

American Home Shield is very fast and high-tech. So, there's a lot of communication. They have been quick to respond. Almost as soon as I scheduled a work order on the app, I would get a text and an email saying that AHS has assigned a technician to the problem. The next day, I would already hear from the technician. So, we've been impressed with it and there are follow-up texts and emails asking how things went.

Everything with American Home Shield has always been very pleasant except the two times in the last five years where my service was denied. But my recent experiences in the last year and a half has been very good. It was an easy process to set up the claim. I even got used to setting it up online, which makes it easier. Then I get a text message and an email and a phone call. Everything's fine. But I really have a sore spot because we have a pump that is part of my property and part of my home foundation that takes standing water on my back deck, which is part of the home foundation. It pumps it way out across my back acre. That pump burned out and American Home Shield, through a lot of appeals, said they wouldn't cover it.

I've had a stoppage. Prestige Plumbing has come out a number of times for us. American Home Shield randomizes the contractors so it’s fair for the contractors. But a lot of times, the contractors have people who are smokers. My wife is highly-reactive to cigarette smoke, even if it’s secondhand. We've asked for Prestige Plumbing because we know that their guy, who usually comes out is a non-smoker. We've had them out a number of times. I wanted a new toilet installed. I went out, bought the toilet. They came and installed it for me. They were great. The tech had been out a couple of weeks earlier to clear the same stoppage, but it did the same thing again. And they fit us within the same day. Which was great.

We had an AC compressor and bathroom valve replaced. Everything turned out great. I like not having to come up with all that money for repairs at one time.

American Home Shield replaced some of the things here that would have cost me a fortune. My experience has been good, except that some of the wait times are long. Two years ago, the furnace went out. Nobody came out for over a week because they were so busy. They replaced the motor and the fan in the furnace. But recently, the fridge kept going out on me and the tech replaced the brain in it. That was very good.

American Home Shield is a good backup to have. They doe what they say they will do. If something breaks, they fix it. I just had to pay a deductible, and they scheduled somebody to come out. The tech analyzed the problem, and put the claim in for a new pool heater.

We've done a few service requests and they were very efficient. My washing machine leaked. The contractor came out. I went online, I told American Home Shield what appliance it was. They sent out the proper appliance person. It was within a week, they came out, they saw the problem. They were back in two days because they had to order a part. Twice, parts came quickly. And it went smoothly. Everything worked fine. The person that worked was great. I was very happy.

I've only had to deal with American Home Shield one time and it wasn't very good. I called in a refrigerator compressor on a Friday and nobody works on the weekend. So, I had nobody to come out on the weekend. And whoever was assigned it to called me on Monday and said, "I'm really sorry but we don't work on LG appliances." So, AHS assigned it to a company that doesn't even work on the appliance that I had, which meant that it had to go back to AHS again. "Can you work on an LG appliance?" That's the first thing they should do. So, we were on day four without a refrigerator.

I had an issue before with my AC unit for the second store and it took around four days to solve it. But it's cool. The tech was very good. I told him to stop working and the weather was too hot. He understood it and solved it as fast as he could. He was perfect.

American Home Shield has been great. Any time I need to call and I need something done, they're always efficient. Filing a claim is straightforward. You do it online or give them a call and I've never had any issues. I put a request in for the ceiling fan in my son’s room and the techs came and assessed the situation. They found out which fan he needed for his room and they came back the next day and installed it. It took 30 minutes. I've renewed with AHS every year because they've always been easy to work with.

I've only been in this house I'm in now for about a year and I'm paying $90 a month here. I have another home in Muskogee that I inherited from my father and I insured that with American Home Shield years ago. It's maybe worth 30,000 and I started out with them at $75 a month. The last renewal, AHS raised it to $125 a month. I didn't wanna cancel but I did because I was a loyal customer who started at a certain level and every year, they raised it some percentage. And regardless of what the property was worth or what the repairs were on that property, they just arbitrarily raised it to this ridiculous amount per month that is way more than what anything in the house would be worth. They were only concerned about raising it so each year, it went up with no thought that I've been a loyal customer for probably 20 years. If it happens with the house I'm in now, I'll drop them too.

My air conditioner is 25 years old and it’s still working. I thought I'd get insurance just in case it went out. It's fixable. So, any time it breaks down, American Home Shield sends somebody out and they fix it. And it runs just fine. I've only had one problem with a tech in all the years with AHS. They repaired a washer and I told the tech he was not allowed on the property. He threatened my manager that looks over the house. But other than that, everybody has been professional. I just had my tankless hot water replaced last night and the guy was fantastic. He cleaned up after himself, explained everything and left his number.

I love American Home Shield. My air unit stopped cooling and I like that I do the claim online and then the company calls me right back. Sometimes, on the same day. I tell everybody to get AHS. It's worth it.

American Home Shield gives me comfort to know that if something occurs, I'm out $100 instead of taking it on the chin. I used them for my refrigerator and that was perfect. Working with the contractor was good. I'm waiting for AHS to do the repairs on my garbage disposal, which has been approved, but I haven't heard back from the plumber yet. I almost forgot about it.

My furnace stopped working and I’ve had to call American Home Shield constantly. But every representative I talked to was very kind and patient. The techs were nice, very informative and outright professional and kind. The service was outstanding. They replaced my whole furnace and it's not blowing through my house like I expected. It comes extra hot in some areas and not quite in others for some reason. AHS didn't save me as much money as I thought it would. But still, it does save me money.

My dishwasher stopped working and it was leaking water behind it, which was running out under the patio. I contacted American Home Shield and the first guy that came said that they were going to have to order parts, which was for replacement supply lines or replacement hoses. Then, they called and told me they were going to come out and install them. But they brought the wrong parts with them and the guy said that the parts that they ordered didn't work on my machine. Then, the guy put some kind of sealant on the areas that were chewed on the supply lines. It was something that he was squeezing out of a tube and he said that that works really well for sealing those areas.

I did a heater furnace claim online, and the website was good. American Home Shield replaced the whole system, and the installers were professional.

I've been using American Home Shield for seven years, and I like having the coverage. My AC went out during the summer twice, and their website was super helpful. Instead of staying on hold on the phone for a long time, I just entered a claim, then the right people contacted me soon after. The repair people they assigned were awesome. They were very communicative about when they were gonna be there, and they were on time. They explained stuff and talked us through things. They were supposed to get back to us about giving us a new unit and quoting us, but I still haven't heard back from them. However, I can't afford it right now, so I just let it go.

In the past, my experience with AHS was overall satisfactory. But I had an issue with them when they charged me twice for a job. They said the claim had two different things, but I thought it was one charge per visit. I also told them that the same company was coming for both things. There shouldn't be two charges. But in the end, we resolved it and they gave me credit. Aside from that, when we had a plumbing issue, it took the contractor at least 45 days until we heard back from them. It wasn't a bad leak but if there's a leak at home, you cannot wait five days until the plumber calls you.

The service from AHS has been terrible. Even if I tell them exactly what's wrong, they send the wrong technician, I tell them the manufacturer, then we have to start all over again. When I first started, they were a much better company. But now, I'm looking for someone else. Also, it takes a long time for someone to answer the phone at AHS. Most of the calls go to Vietnam and to other places where there are roosters. Very few are in the United States. That's fine but there's got to be a better way of communication.

It's the luck of the draw with American Home Shield's technicians and vendors. People have to vet them. If they don't review them on Yelp or Google, they might get someone really bad, and if they just trust what they're saying, they might put themselves in the hole. When American Home Shield sent a vendor for the AC, it was one from Rocklin, and they said, "You need to replace your whole system." We got a second evaluation by another tech and they said, "Your system is fine," and they replaced the part. Recently, the back of our washer had a leak, and AT Appliance came out, evaluated it, and ordered a part. It took about a week, then they installed the part, and so far, everything is good.

We recommend AHS. Whenever we have a claim, we would put in the requests online, then we'd be contacted by their agency to let us know who the agent would be. After that, that company would call us and we'd set up an appointment. We had claims for a dishwasher and a dryer that were not working, and the vendors we worked with were pretty good. They had to get some parts then they came back. Having AHS gives us peace of mind and we like the ease of finding contractors.

American Home Shield is a little expensive, but the coverage has been good so far. Plus, they have excellent service and response time. When my refrigerator ice maker didn't work, they sent a repair company that was good. They gave me a good quote on what it would cost me to get it replaced. I didn't go with it though.

I like American Home Shield. They've fixed the things that I've asked them to fix. Even at one time, there was a problem with the contractor they used to repair a clothes washer. It was Sears, and that was an awful experience, but finally, somebody at AHS was able to contact the person that deals with contracts. That particular service was not the best, but AHS did their part. While it took a few phone calls, somebody was able to hook up with them and get the problem solved, which was nice. They replaced the clothes washer.

6 year customer that realized that I was paying twice what a new customer would pay and there was auto 1 year plan renewal without needing authorization to do so. Fine print allows you to go into a new 1 year contract just by sending an email stating. They wouldn’t put me into a new plan since there is only a 30 period to change plans once renewal date takes into effect. Customer service was so hard to understand and was rude. Terrible business model. Let a 6 year customer leave instead of offering the rate a new customer gets. I went with Choice Home Warranty instead. Don’t waste your time with AHS.

I was very pleased with the repair people's immediate response and that they fixed the problem. American Home Shield's customer service has always been very good, and I absolutely recommend them.

The last time I reached out to American Home Shield, I called them over the phone. When I had problems with my garbage disposal and one bathroom that the tank wouldn't fill up, they had a plumber come out and look at both of them. He had to go to the office and get the piece that he needed to replace the part in the toilet, then he fixed everything in about 25 minutes. It was all done in the same day, and I've had no issues with them at all. I don't know what plumbers charge today, but I believe I paid a little more than I should have for the work that he did. Besides that, American Home Shield is a good policy to have.

American Home Shield's contractor has been repairing my refrigerator. The water doesn't come out. At times, the refrigerator would go bad after many months, and the contractor would come right back out. They replaced the whole unit on the top. They're coming back out today for the same thing.

The motor in the garage door failed and we had it replaced by the technician that American Home Shield sent out. He did a great job. It was fast. Now, it works like a charm. Most recently, we had a couple of problems with our fridge. We put in a claim for it but the parts couldn't be found, so American Home Shield just paid out on the refrigerator. I was a little surprised in a good way. We ended up taking the gift card option. The fridge still works, so it's a good deal for us.

Any of the contractors can’t just do something on their own. They gotta come out and evaluate the problem, and then instead of just taking care of it, which you would think what you'd be able to do If they're your trusted supplier, they have to report back to American Home Shield, take pictures and get approval. So that's a loss of time by AHS. I had one complaint where they wanted me to go in and take pictures of the problem in my freestanding ice maker. But the ice maker doesn't work and I couldn't take a picture of the problem. So, that waste of time is annoying. And if you ever have to call American Home Shield, good luck because you forever get the message of increased call volume. They’ve had increased call volume for 10 years. They should hire a few more people.

I tried to get something fixed thru AHS and it was a crazy runaround situation. I told them it was a really bad move because I would cancel. There was an issue with a window air conditioner unit that was inside the wall. So, it was a little bit raised. Because the house is a smaller house, it doesn't need a lot of air conditioning. But the air conditioner itself is super cheap and 30 years old. Plus, there were no screws in the back of it to access it to “fix it.”

Great Rates, great service, great product. Great customer support, great conversation. It was so great, I use great every time I am humanly and vocabulary able to. Is this great? I am amazed, how great this is.

My last experience with American Home Shield wasn't all that great. I had a problem with my air conditioner and I would have to upgrade my whole system to get them to repair this little piece. I was getting the runaround. I'm paying 125 bucks a month to American Home Shield and they didn't want to cover replacing the AC. So I was not too pleased. I'm gonna have to finance it myself. I had to have two technicians come out because the first one didn't recognize that it was a problem. He did something and the air started blowing a little cooler. But that was because it wasn't a hot day. Once we had 100-degree weather, I had to call them back to have somebody else come back out and that was when they diagnosed the problem correctly.

I put a service request since December 23 2023 for a pipe leaking under my sink kitchen, they sent a company to evaluate the problem, they charged the deductible, it's been 3 weeks and they haven't come back to fix the leaking. When I call, they don't know anything. It's so frustrating!

It's really bad when filing a service request because you talk to somebody in another country and sometimes you can't really understand them. Recently, I had an AC claim and Air Pro Masters tech came out. He said it could be fixed, but it was gonna cost $1,400. He also said they have to reroute it and he would fix it so I don't ever have to use Freon again. He was supposed to come back but he never did. They sent a second guy out and he said there was nothing wrong with the unit. But it was making a loud noise. I called my friends who have an air conditioning company and it turned out I needed eight or nine pounds of Freon. But Air Pro Masters was gonna gouge the homeowner and screw everybody. They're gonna do something that’s really not necessary. Home Shield should send somebody else out.

Two companies came out to deal with an electrical problem and the first one was incompetent and the guy didn't know what he was doing. American Home Shield then sent out a second contractor who came out and did the work. The techs had to replace a couple of outlets. It was a minor stuff but the guy from the first company didn't have the parts in the truck, so he figured he'd make it a complex thing. AHS spends too much time trying to deny claims than they should. And whenever you have someone come out, you have to pay X number of dollars. That fee is too high.

When I have someone come out, American Home Shield sends people who are not highly qualified people. We had a plumbing problem and the guy they sent was basically just a regular guy with a plunger. He didn't do anything. Also, the first company, K&S Plumbing, wasn't that friendly, and I don't want them back at my house again 'cause they were not good. American Home Shield sent someone else out, and the second company was very friendly and tried their best to help. However, the issue still wasn't resolved. I had to get a reputable plumber out. This past summer, I used the home warranty quite often, and I still have issues with my refrigerator. I don't know why I still have American Home Shield. I'm not 100% satisfied. I just did it 'cause they offered a cheaper amount.

Submitting a service request is somewhat easy, but sometimes, it's difficult. For example, I made a request for an appliance, and they never got it. I had to follow up. I called back again and told them I made a request, then I got somebody else. It was irritating for a while, but I finally got through. However, after all the work I did, they said it wasn't covered. I've also had a couple of techs that told me it's cheaper not to have American Home Shield. I wanna cancel.

I have both American Home Shield and Home Service, and I've never had any problems when I call. Recently, I've had to do the dishwasher, the washing machine, and plumbing. I paid the service $125, and there was one thing I wasn't too happy with. The guy pulled out the dishwasher and repaired it. He did a good job there and explained to us what happened, but when he put the dishwasher back in, he didn't put in the bottom part and we didn't know how to do that. It was twisted, so we couldn't put it back in. However, it's just a decorator so that people don't see the bottom. Having American Home Shield is good, but the company with the dishwasher, they're scheduling this forever.

I would call American Home Shield, they would give me an appointment and assign some contractor, who would call me and make an appointment. They would come out and do whatever they do. And the only thing I pay for is the call and it's 75 bucks. The most recent claim I had was to come and check the heater before the winter came in. They didn't find anything wrong. And the guy thanked me and left, and I never heard anything from anybody anymore. So, my $75 was it. The one before that, I asked him to come in and check the air condition before the summer. That's why I remember one year. Because I called them before the summer and I called them before the winter. Both times went smooth.

I like to call in my claims. I like to talk to the person. American Home Shield's reps are very good, nice, and helpful. They let me know who the person is and when they're coming. So, I always know what's happening. Whenever I have a problem, everybody is prompt and expeditious in getting back to me and making the appointments. And they fix the problem right away. Recently, I had the refrigerator needed fixing. They found the problem, dealt with it and fixed it. The techs are very professional and nice.

I had a plumbing stoppage. Northwest Sundance was very unprofessional. They didn't show up when they were supposed to. When they came, they said that the problem was taken care of, and that they ran water for 15 minutes. I got home the next morning, and took a shower with the same problem. So, they didn't take care of the problem. They came out two other times. The third time they came out, supposedly, they hydrojetted the problem. They left water all over my bathroom. That went all the way into my closet. Then I got something from American Home Shield saying I needed to pay for them to fix the problem. It was $650 for the pipe. I could never get them to tell me what it was that needed to be done.

American Home Shield did a good job as far as getting somebody out here quickly. The oven door was broken. The glass shattered on the front of it. And so, they replaced it. The guy who came out the next day after I put my claim in had to order the part for the oven. That took maybe three days, and he came back and fixed it when the part came in.

The company that we were using was increasing their prices and the coverage was less. So, I switched to American Home Shield because their coverage was better and the pricing was cheaper. It's funny because every time you use it, it goes up and it keeps going up. So, it's almost doubled with them since I've had them. But any time I've had an issue, they send somebody out. It's handled right away. The only issue I ever had was when my washing machine broke, and it is still not working properly. AHS sent a company out, they came out four different times, they couldn't fix it, and they finally sent another person out. They installed everything, but all they had to do was program it. So, it was resolved.

A-US came and played with the compressor and the motherboard of our air conditioner. Supposedly, they changed them out. But until today, it does not run. I tried to contact American Home Shield about it. One day, they called me back and said they were gonna try to do something about it, but I moved on to a different home warranty. I couldn't get nothing resolved at the time for a long time. I was unhappy. Even the companies they tried to come out to do the job had bad feedback about them. They said they didn't wanna work with Home Shield because they don't pay.

I was with AHS for eight years then I went to American Residential Warranty. Recently, I went back to American Home Shield because they cover sump pumps. But their price keeps going up and I'm thinking about going back to American Residential because of that. I started out at 70 something dollars a month and I'm up to $109 a month now. Aside from that, lot of times, they have individuals who don't speak very good English, so sometimes, I have problems understanding what they're saying. Also, I had an issue with Greenway and it looks like every time I call, that's who they try to give me. But I request another person and they go on and give me another company.

Being a single mom is hard, and I like to have peace of mind that I don't have to try to figure it out on my own. When my wire on the outside was cut, I called American Home Shield and told them that my air conditioner was not working. It was easy, and the rep was professional. The repair man was good too. He came out, did what he was supposed to do, and now, my AC is functioning properly. I'd definitely recommend American Home Shield.

My sink was backed up. Once I got American Home Shield on the phone, it's not difficult. But sometimes, it's a long wait for them. But they give me someone right away. The guy came and cleaned out the drain. If I needed a repair, I know I could call and get something done. I recommended American Home Shield to people and they were in it for a while. But they got rid of it because of the problems that they had with them. I have not experienced the kind of problem with AHS that other people have. So, I plan on keeping them. Except, everything is going up. So, I might have to look at it later on.

I always recommend American Home Shield. The AC unit wasn't working the way it was supposed to. So, the contractor came to fix it. Calling was always difficult. The hold was always long. But online is comprehensive, and easy to navigate and place the order. So, I always prefer online.

We had a maintenance service and the company found a little crack inside the furnace that needed to be repaired. This crack can lead to carbon monoxide getting into the vents. I called American Home Shield and they sent out East Ohio Furnace Company and repaired it. It's easy to get through to Home Shield and to submit requests. The problem is I haven't had very good experiences lately with their contractors. We have a plumbing issue now and the person that they sent out hasn't replied. I even called American Home Shield yesterday. They left a message for him and they haven't called them back either. They could pick better contractors. It's such a poor taste in our mouths. Every time we call for help, we can't get any. We're actively looking for another provider but if they can get this done and fixed, we may stay.

I picked the next one down to the top-of-the-line package, but it covers all my plumbing and electrical systems. So, if my wiring in my house went bad, American Home Shield would fix that. Also, I could end up with a $10,000 bill to have to cut to concrete and do plumbing. I have learned it's better to submit claims online to turn in the call, because within a few minutes, I would get an email that says who AHS would contact. It's the name of the company that's assigned to take care of my problem. And they would give me their phone number and so I could call them directly and schedule a time.

My most recent claim was for the toilet. I called AHS on the phone and the customer service was good. They were very receptive and they got the repair scheduled right away. Appliance Repair Service came out and replaced the guts of the toilet. I recommended that family members sign up for AHS. We bought this house in March and we've had to use this warranty service at least 10 times.

American Home Shield gives me a sense of security and knowing that if I have a problem, I call them. They may take a couple of days to get to me, but it saves me a lot of money.

I had some AC work done with American Home Shield. The compressor went out on the condenser. The guy who came out was very nice. He had come out, at first, to do the diagnostic to figure out what was wrong. He rescheduled to come back out once the part was in. Everything was set up ahead of time. They gave us a heads-up when they were on the way. The gentleman wore booties when he was inside. I got small kids so that meant a lot. He was in and out. I couldn't ask for a better service. When our washing machine went out, I also reached out to American Home Shield for that. They've done their part. It's just a matter of getting everything worked out with the subcontractor, which I'm used to 'cause I work in construction. They've been very satisfactory in working with us, trying to get this completed.

The plumber came when he said he was coming for my well pipes that were leaking. He was very efficient. It was done within an hour and I've not had an additional problem with it. I have had good service with American Home Shield. They are responsive. I like that I just got an $11,000 heating and air conditioning for $750. It took me a few days to get the air conditioning unit installed because they were sent the wrong parts but the situation was remedied. But I have had crappy service as well. I had a problem with the dishwasher. In Southern Oregon, skilled workers sometimes are difficult to find and my dishwasher sat in the middle of my living room for three weeks. They were frustrated because they couldn't find anybody to install it, so I took the bull by the horns and paid to have it done. I was reimbursed. Because of where I live, it's not a perfect system, but it certainly is better than having to go out and find someone to do the work.

When my AC stopped working, I went to American Home Shield, set up a service request online, then they reached out to me. The repair people came a little early, and they were in and out of the house and it was fixed. This last experience was pleasant, but the ones before were absolutely awful. In fact, we were very close to cancelling American Home Shield because of one particular vendor they were using.

American Home Shield's website is user-friendly. The air conditioning wasn't cooling the house. The contractor fixed it within a few days. Recently, the refrigerator wasn't cooling and somebody came to look at it. It was an issue with the condenser and it needed to be replaced. It took a while because the contractor needed to order a part, which came in two weeks. We had to use a bunch of those portable coolers. But the tech explained everything clearly.

AHS has been helpful in my process of new home ownership. I called them to file a claim for my dishwasher. It was easy to get through to an agent and then they gave me the contractor's name and number. They're still waiting for a part.

I had American Home Shield send someone out to fix my oven's panel. I would press on and it wouldn't do anything. So, the contractor came out and replaced the panel. That was smooth. When I call the customer service people, they are helpful. They try to help. You just have to know how to get to a customer service person, because you can't just call the number and get anybody. Nobody answers. Nobody would be, “Hey, what's going on? I'm sorry.” You have to know the prompts. I learned the prompts, so when I call, I know to push 5 so I could talk to a representative about my bill. And I would get somebody who I could talk to. But if you say it was regarding something, it routes you a different way.

Their service was fine. My recent claims were for my AC unit and my dryer. The techs did a good job. The dryer ended up having to be fully replaced and the AC unit was taken care of that day.

I called American Home Shield when I had problems with the air conditioning unit not heating up properly. They sent out Hospitality Heating & Air to look at it and tell me what was wrong with it. I had used them once and was satisfied with them so I felt okay with them coming out. I've been in my house for quite a while now so I'm familiar with some of the contracting in the area and the quality of work, and that's very important to me rather than coming back over and over again.

American Home Shield has come through when I needed it to. The service over the years has been good. I had plumbing and electric claims recently. I got into their website and filled out a little thing with checkboxes for plumbing and select toilets or leaking faucets and paid a little deductible fee. Somebody came out and contacted me in three to five days. I don't think it's ever been more than the next day when a local contractor contacts me. I had to pay extra one time for the hot water heater which blew up when I first moved in. It wasn't very much money. It was just something extra that wasn't covered.

The tech who came in for the air conditioner had an attitude. The way he answered and the feedback from my staff was he was rude. I'm not really satisfied with how American Home Shield is. The first time that I reported that my dryer was not working, I had to wait for less than a week before they repaired it. But I told them that it was a care home business and I needed my dryer to be fixed as soon as possible. But they let me wait. They called another contractor in the area but they could not come over right away and fix the problem. That's the only thing I hate with AHS.

I sent in a claim when the pipe on the roof was leaking in my rental property. The water was coming off whenever it was raining. The contractor showed up. I have been with American Home Shield since three years ago and whenever I had an issue, I left the request and then the contractor came over. American Home Shield is very good. If you have any issues, they come immediately.

The air conditioner cut out and then it started up again. Bencraft still did a full check of the system, and it looked like it was due to some kind of power glitch and they had to reset it. I made the claim online to American Home Shield. The website was fine. I've used it many times. The name and the phone number of the contractor were given to me. Bencraft's service was good. By the time they were dispatched, the problem had cleared itself and the system reset itself. Also, I sucked out the drainage tube on the air conditioner and that seemed to have helped. One of the former Bencraft mechanics had shown me that trick. The system was fully operational when they came to see it, but I asked them, "Well since we had the glitch, can you please go over everything and make sure everything's okay?" So, they did a full check of the system. They did some tests on it to make sure that the problem would not happen again.

American Home Shield is good to have. Some sort of electronic thing was wrong with the furnace. The contractor needed to replace the motherboard. Part of the heat pump. They did everything that they said they would do. They arrived on time and were courteous.

For everything that I've called American Home Shield for, I'm satisfied with the work that has been done. They did a great job and in a timely and professional manner. The switches, for some reason, after a while, were not working when I flip one. And I would change the light bulbs and the fan, and it wouldn't work. So, I had to call someone to check. They had to change the switches. The timeline exceeded my expectations.

We used to have to sit on hold for 30 minutes. Online is fantastic. For smaller repairs, like we needed a faucet or there was a small leak, those have been seamless. I like knowing someone could come out easily. But we've been in our house for almost 20 years and bigger repairs are coming up, I've been questioning keeping American Home Shield because for bigger repairs, it has been difficult. We had this whole stove replacement debacle that I ended up not getting any money back because there were many communication errors where they assumed I knew everything on the planet about repairs and modifications that may or may not be needed over 20 years. So, having dealt with that for the first time, there were a few things that caught me by surprise that weren't communicated. It has been frustrating for major things like that.

The contractor came out because I had a problem. I had a leak under my refrigerator because I had the water that comes out the door. And it turned out it was a rat that had eaten away the valves. American Home Shield wouldn't pay for that, which was not right. I didn't know I had a rat. Because it was a rat and not a mechanical failure. Earlier, the contractor replaced an O-ring in my instant hot water system for the whole house. I thought there was another problem, but I was running out of propane. But I also had a leak. So, the contractor fixed it. The tech was very pleasant.

My AC unit from my house quit working. A-US Air came out, found out that I had a leaking evaporator coil, and that they would have to upgrade the unit because the coil is not available anymore. They ended up selling me a new unit. American Home Shield said, "Your out-of-pocket cost is going to be $7,500." They didn't tell me what the real cost was. As far as setting up the claim, I did it online at first, and then it got complicated. So, I did it on the phone. The AC is working now.

A plumber came out to see the sump pump that was sounding weird. He unplugged it then plugged it back in. It wasn't raining that day and we couldn't hear anything because that sound only comes on when it's raining. He looked everywhere and said that he didn't see any problems with it. He also said that if the sump pump was to break, then I will get flooded and that it's in the radon pit. When the house was built, the sump pump was inserted in the radon pit. If it ever breaks, I would need to call a radon company to take care of it because the regular plumber is not licensed to touch anything with the radon. He also said that AHS won't be covering that. I asked, "What about the sound?" He said, "The sound was probably a piece of gravel got sucked in there." After a few weeks, that sound stopped. I felt bad about paying 75 bucks for them to come out and tell me nothing was wrong. Also, I don't like how AHS jacked up their fees from 75 to get somebody to come out to 125. But generally, I've had good experience with them.

I talked to three different people when I filed a claim with American Home Shield. They had me under a different policy because I changed policy. Each year, the price is going up extremely high, so I was gonna go to another company. Instead of me going to another company, they were able to accommodate me with whatever I needed. The guy that couldn't understand what I was talking about when I filed the claim turned me on to someone else. That person still couldn't do whatever they needed to do, so they connected me with someone else. It took a process but it was done professionally. They took time to do whatever they needed to do with me.

Last year, during the heat wave, one of the units went out. Flowertown Heating & Air came out and determined that it needed to be replaced. They submitted the claim to American Home Shield. Because of COVID issues, it took four to six weeks to get the new unit delivered. During the heat of summer, we had no air conditioner on that side of the house for six weeks. But Flowertown fixed it and my total cost of extra fees was $150.

American Home Shield was offering coverage on a specific item (a mini-split system air conditioning) that not many companies do, but going with them for that reason was worthless. Unfortunately, when the time that I needed them came, they couldn't find someone to fix it. I tried several times to get them to send a tech out, but they couldn't find someone to work on my system. American Home Shield helped me out with some other stuff, but for what was very important in the middle of the summer, they couldn't fix my AC and that was really disappointing. They refunded me for the service call, but they're offering a service that they can't cover. They should also get some American-based customer service because they're all overseas. I requested supervisors to call me, but nobody did.

The service has been very fast and efficient. I recently had them come out for the garage door. I was not expecting to have to pay so much out of pocket because I thought the garage door would have been covered. But the claims process was pretty good. I think more parts of the garage door need to be covered, though. Not just a selected few.

I had a claim when the washer wouldn't spin. The contractor couldn't fix it, so they wound up replacing it. AHS sent me an E-gift card and I went to Lowe's and picked out another washer. I also had a plumbing claim and some of the stuff was not covered because whoever did the plumbing before didn't do it up to code and it wasn't right. I wound up having to spend more money out of my pocket for them to bring it up to code. But they did get it together for me.

DO NOT USE THIS COMPANY!! Last summer our AC went out and we called American Home Shield. They sent out a company 1.5 hours away with a 1.6/5 star rating (Google, Thermal Tech HVAC) company out to fix it. We live in Canton Georgia. That company is located in Winder, GA. We have great companies all over us and they send out the absolute worst company they could find an hour and a half away. It took that company 5 visits and over two weeks to fix it.

I sent in a claim for my dryer. They were unable to fix it, so they ended up replacing it. The contractor reached out to American Home Shield. Then American Home Shield, in turned, sent me a email, let me know what the recommendation was. They gave me the option to select a replacement from a site that they provided or for me to purchase it on my own and get reimbursed up to x amount of dollars towards the purchase. Up until this last recent experience I had with American Home Shield, I would have definitely recommend them. But I recently had to have a heat pump replaced, and it wasn't a very good experience. It took two months for me to get the replacement.

American Home Shield paid some of the stuff when I had a claim. They paid the AC repair but I have to come up with my portion. The last incident that I had a claim was with a hot water heater. It went bad and there was water everywhere. When I call American Home Shield, it was about a Thursday night and they told me that I gotta wait about four days, which is Tuesday of the next week. So I had to go take over $2,000, buy hot water heater and install it. When I told them about it, they said they were supposed to see that first. When I called them for reimbursement, they didn't wanna to talk to me.

Heros Plumbing Service worked on my garbage disposal, which started leaking and blew out on the bottom. They replaced it. AHS's customer service is always great and it's been a good service for me.

A & R came out for my furnace. It had been the second time they came out in about a year. The first visit a year ago, the issue was with related to the flame sensor and then this time, there was some sort of switch not getting turned on with the ignition. So to me, it sounded related. I asked about it, but they said it was a different diagnosis or cause. American Home Shield is not the most affordable services and they don't always cover everything. But their customer service team is very responsive and comprehensive and quick.

When I file claims, I have to do it by phone because otherwise, it automatically directs me to a contractor that I do not want. Most recently, I had a vendor who came out and said nothing was wrong with the AC. They even wrote it on a ticket. But the unit still was not working. Home Shield said I gotta give them a chance but I said I don't even want them up in my attic. Home Shield got another provider out here to look at it and that was Urban Enterprise. They were very professional. They repaired the AC and told me to give them a call if there's something else that flares up in the next 24 hours and they would come back. It was more than I would expect from a vendor.

When the refrigerator quit running, the fellow came out and inspected it. He was very professional, and friendly. He knew what he was doing and didn't waste any time. He determined that the compressor needed to be replaced. He said, "I'll order a compressor for you. And I'll get back to you when it will be delivered." About two days later, they called and said the piece of equipment was in. They would like to make an appointment to deliver. Then they came out and installed it. The refrigerator is working great.

Back in November, my heater was messing up and I requested a service call. American Home Shield scheduled it as an AC and furnace annual service. They charged me $100 for that. When the company that came out to do the service, they found out there was an igniter that was going bad, and nothing was done about it. Then in December, when I called to find out what the status was, they charged me another $125 for another service call to get them to come out and to repair the furnace, at which time, the same company came out and said that there were two other things wrong with it then, and not one of them was the igniter. Now I am going into January, through the coldest parts of the winter, without a heater or furnace because they can't figure this stuff out and how to get this company back out here to fix my furnace.

I had them come to check out my dryer. The tech did a fix and he showed us that it worked. But we used the dryer once and then we had the same results again -- it wasn't working. I couldn't get those guys to come back out without American Home Shield making a contact and creating a new ticket. The contractor had up to 72 hours to get to work and American Home Shield had to wait. I was on the holding page with them for when they were available to come back out and redo the work they did. Then, they had to wait for a part and when it came in, they scheduled another work. The repair got done, but it took almost a month to get it done. I had to go to a laundromat to get my clothes clean during that time. It was inconvenient and it was horrible.

At first, American Home Shield told me to do all the things right to get a person who's out of service because there was no time. Our air conditioning unit was broken and we went out of service, and I did everything. I had it approved first, and then at the end, they didn't wanna reimburse me. They said, “Oh, you didn't do it the exact right way.” But I did everything they told me. I called them multiple times about it. Every time I called them, they said, “Oh, yes. It's gonna be covered. You're gonna get reimbursed. You're gonna get reimbursed.” But in the end, they said, “No, you're not gonna get reimbursed because it wasn't done the right way. There was no approval number that we gave you.” I told them that I didn't know that they had to give an approval code. Nobody told me that.

I was taken aback by the amount of service charges that American Home Shield charges initially. Also, if you are satisfied with the contractor that they send and you happen to have a similar problem again, you would like to get that person back and that's difficult. They seem to give you resistance when you request it. I have a service call on right now for my oven and I liked this company that serviced it before because they were reliable and they did a wonderful job. I wanted to get them back, so I requested them. AHS hemmed and haw, but eventually they gave them. And sometimes, the person that’s taking your service call are hesitant about getting a requested service contract back. That's one thing that bothers me. A newly contracted person serviced my air conditioning unit and the tech didn't know what they were doing. It cost me about $11,000 to replace the unit. Other than those, AHS has been pretty good.

I'm very satisfied with American Home Shield. A lot of people said to not get a home warranty and it's a waste of money. But it has not been a waste of money and it saves me a lot of money. There have been times when vendors came out and didn't fix something so I called American Home Shield and they immediately gave me a new vendor, which was great. Crispy Air actually was really good. At the time, I had just gotten surgery. So I had my friend just unlock the gate and I said that they could just go into the backyard and do whatever they needed to do. I did not even go outside. I remember talking to them on the phone and it was fixed.

A company had told us we needed a whole new heating system. I reached out to AHS over the phone and they were very helpful. They got the claim going fairly fast. We always seem to have a little bit of a problem because there's only like one place in the area that is contracted with them. But they were out within a couple of days. Plew's came out to check the system and said to not worry about it. It is older, but it's still running fine. I would tell others that AHS is a great company.

My refrigerator ice maker wasn't working and it’s still not working that great. It works off and on. It's been a while so I would have to call the contractor back out. But every time they come out, it costs me $100.

We had a refrigerator that wasn't functioning and AHS sent a company out, Plumbers, Incorporated. They said the refrigerator was repaired and we put all new foods in the freezer, which all went bad. They came out a second time weeks later and said it was repaired again. We bought frozen foods and put them in but less than a week later, the refrigerator was not functioning. They came out a third time and I'm not a happy camper. I told AHS I want reimbursement for the foods that were destroyed and they said I have to go to the people that fixed it. I didn't hire those people, American Home Shield hired them. Also, I wrote letters to them. Somebody called once but I never heard back again. I've had American Home Shield for some time and they've had some quality repairs. But when something like that happens, they need to stand behind it.

American Home Shield's website is very good so I rarely have to deal with any kind of human when filing claims. It took a little bit of me getting used to. I'm a detailed person and their website simplifies things down so much that I want more detail. But what I do have to say is the people who need the detail are the ones that call me on the second round of communication. I find that to be satisfactory, that I don't need to give that detail on the website. I've come to appreciate that.

American Home Shield’s customer service has been great. I like that they get on the job. My son recommended them. The price is a little steep though. Every time I call them, they charge me $125. And the people they're sending don't know what they're doing or don't do a good job. I had a water leak and I thought it was a washer. But the tech was here for about five minutes and he was gone. He said it wasn't a washer. AHS sent somebody else out here and the guy kept telling me what he couldn't do instead of what he could do. He cut a hole in the wall and the ceiling and left. He said I have 30 days to figure out that they can come back. But they didn't resolve the issue. There's still a big water leak on the ceiling, which was what I was looking to get fixed. I was very dissatisfied with the last guy that came out here. Also, I wish somebody would tell them how to dress professionally.

Beware, DO NOT let this company tell you that you have exhausted the allowed funds for your coverage within a contract year. We had only 1 service call for our furnace within 3 months of our contract renewal, and when we called for a replacement reimbursement, they said we used all $1500 of the allowance for repairs or replacement between September 2023 and December 2023. We called the company who did the service, they were given $600. American Home Shield was caught in a lie. They now owe us $900 which we are fighting for. The last time they did this and tried to get out of reimbursement payment, we had to contact the State Attorney General's office, who thankfully got us paid. This company is a scam, BEWARE!!!

My husband files a service request online and we usually get a response. Then whoever is coming sends us an email saying what day they’d be out. The techs have been pleasant. My oven wasn’t working and we thought maybe it was the spiral but it wasn’t that. It took a little bit before the guy came out because he had to order whatever it was but then he came out and fixed it right away. We also used American Home Shield for the dishwasher as well as for the dryer.

F6 Plumbing made an appointment to come out and gave me a window. Then, they came within that window and fixed the issue that day. Within the next couple of days, I had more issues and they came out. The tech had the part on him already because when he came out the second time, he believed if that didn't work, that was gonna be a replacement of that part. So, he was prepared. And I haven't had any problems since then. I recommend American Home Shield. What I pay them is in line with what the other home warranty companies cover.

I'm good with American Home Shield for the most part. The pros outweigh the cons. You gotta be your own advocate though when submitting a service request. There are some things I don't like such as them automatically assigning a company to do service work for me because some of those companies are not very credible. I normally tend to go online when I'm talking to American Home Shield to look the company up and to see how they are and their ratings because some of the companies on their list aren't that good. One of the things I also didn't like about the last service call is you can bypass talking to someone and then they automatically assign you a company. I didn't necessarily like that either because you don't get to pick who you want.

American Home Shield has always gotten back to us right away and did their best to get companies to come in when we needed any service. This last summer, we did have our AC went out. And even though there were quite a few problems with the AC and we did have to have somebody come in about five times to fix it, American Home Shield was right on top of it. They're the ones that find the people. We pay a flat rate on top of our monthly payments and I don't have to worry about a lot of expense in the end. They've gone up in price over the last couple of years and I wasn't really impressed with that but then, everything has gone up.

American Home Shield’s service has been great except for one plumber that we didn’t like. They replaced them and that was probably five years ago. AHS also fixed my dryer which was about ready to start on fire, my garbage disposal, a drippy faucet in the back and my hot water heater. Everybody always comes out when they say they're gonna come and they take care of it. AHS has been very helpful. I originally got a thing from Sears and the price was less for AHS and they were listed number one on some of the lists. Now, the price has gone up considerably. The monthly fee has doubled since I first started but it still saves on money. The hot water heater would cost me $3,000, and it was $100.

The AC was going hot. I made a phone call to American Home Shield. They gave me the name of the contractor and their phone number, and they told me to expect a call within 48 hours. Within 20 minutes, Crispy Air & Heating was already calling. The techs were great, very friendly, knowledgeable, and very easy-going guys. At first, they wanted to know where everything was located and asked me what the issue was. Then they went to work from there. I just stood outside with them as they checked everything until they finally found what they thought the issue was. Before that, they had to do some troubleshooting. Then they found the issue and then we went from there. Everything has been perfect since then. I think AHS is a great program. I've talked with other homeowners and it did not work for them, but it works for me.