American Home Shield Reviews

I saw a leak in our kitchen which was a bubble in the wallboard of the ceiling. I called American Home Shield and they had someone come over within a couple of days. The person who came out cut open that hole where the water was coming through there and said that when he looked up there, there was plywood up there. He said he could not cut through the plywood to take care of the leak, and that I would have to call American Home Shield again.

I love AHS. They do their job and when I use the service, I'm always satisfied. A couple of times, I had to pay out of pocket. But the vendors are very good and I never had a problem. I wish AHS would lower my payment and a couple of people tried to get me to leave them and go to the ones they have. They said AHS is a little bit much. But I tell them that I'm comfortable with AHS. It's a very good insurance.

American Home Shield has been good. It's not a terrible service. It's well worth it. Our refrigerator was messing up and our washing machine went out. The weird thing is, they could have fixed the refrigerator, but they chose to replace it. We upgraded to a better refrigerator for 60 bucks out of pocket. They gave us the value of the refrigerator because I didn't like the one that they offered to replace it with. But on our washing machine, they've almost paid double to repair it than what the washing machine cost and it's still causing issues. So, they're good. It's just their processes don't make sense sometimes.

I had a leak under the kitchen sink. It was pretty easy to navigate to the link to submit a claim. Then I got a text message confirming the date and time. I wasn't at the premised when the contractor came out but the tenant texted me and let me know it was fixed.

American Home Shield is very easy to use, going online and saying, "Hey, this is broken." I check the boxes and then I get an instant automated response. Then they tell me who my person is gonna be within 30 minutes. I haven't had any problems with the services that I've received. So, it's very smooth. I'm very happy with everything. The technicians were professional very good. They were very, very pleasant.

The light in the microwave wasn't turning on. I submitted a claim through the website, which was pretty easy to go through. When the contractor came in, they did a quick test and then left. But the first guy misdiagnosed the problem. The second guy had to order another part. It was something that the first guy didn't test. It took about three weeks to fix it. I've only used American Home Shield for a little bit. But as far as I've used it, I was pretty satisfied. They follow through.

When I submitted a claim, it was quick and pretty easy. You're not talking to a live person, but they will ask you what you need, and you tell them, and they will go ahead and take that money and then tell you which service will be contacting you. The contractor will contact you in the next 24 hours and set an appointment, and then come fix it. My last work was for an electrician for my garbage disposal. The switcher was not working so he had to come fix it. He was on time. I wasn't even home when he got here, and he was kind enough to wait for me. Then about 20 minutes, it was done and it's been working perfectly ever since. Everyone that I've been getting from American Home Shield has been on top. But when I first started, I had an issue with my AC and I had a couple of techs that wasn't doing it, but they ended up changing a different company, and they came in and got the job done.

I had a faulty dishwasher and there was some confusion as to whether it was the plumber or the appliance guy. They went back and forth. Nussbaumer was fine but Express Appliance didn't communicate well and the worker who came out relayed the wrong information and it turned into a nightmare. As a result, I've been without water in my kitchen for three weeks. The plumber turned it off at the kitchen sink. He said the dishwasher was so bad that it was going to keep leaking and he didn't want it to cause damage. They had to order a part for my dishwasher once the whole issue was figured out. Hopefully, it'll be resolved tomorrow because we finally narrowed it down to the appliance and not the plumbing. American Home Shield is fine and I love it. I’ve had it for a year and I fully intend to continue it.

When I put in a request, I just have to put in a claim and American Home Shield reaches out to me. The next thing I know, they send the contractor out. But one of the contractors that they sent, ATR Heating and Cooling, told me one thing and told AHS another and it was back and forth. This happened in December and I didn't get service until February. But it was not the workers, it was the people working at the customer service and it wasn't AHS’s fault. Also, I haven't had any issues with AHS's customer service so far, although half the time, I can't understand what they're saying and I have to have them repeat themselves more than once.

American Home Shield was great. They followed up very quickly and got us on the schedule. I worked with the person who contracted the plumber for our water heater and it was seamless and easy. The plumber was very informative and told us exactly what was needed. He was good and I liked him. He was very businesslike and did what he was supposed to do, and told us what to expect. He did the inspection and then came out to install the new heater. He was very professional both times. We had the water heater replaced and we paid 150 bucks for labor, installation, and haul away of a big 100-pound water heater. Without AHS, the cost of doing it would be in the thousands of dollars. Our warranty service was $695 for the year so we got our money's worth.

The very last time E & E Heating was dispatched out, the tech arrived on time but he has to come back because he did not seal my air condition properly. It's peeling away from the building. He also cracked the concrete of my house. It was not a very good experience. The tech was supposed to come a couple of weeks before that and he did not cancel. I took the day off work to be there and I didn't hear from him for a week. We've been with American Home Shield on one of our homes for four years and on another one since August of last year. But after this whole experience, I'll be leaving American Home Shield as soon as my air conditioner is fixed.

I've had a couple of things repaired and it's easy to schedule repair. As far as the maintenance men coming out, they let you know when they're coming and they're all personable and respectful. They take care of your home while they're working. I just had my dryer fixed three weeks ago. A tech from C & D Appliance Service came out and changed a couple of things out on the dryer. He had everything he needed on site, so he didn't have to order anything, which was great. The only thing that I didn't like with AHS is their rates are going up. I'm on auto pay and if you're on auto pay, you don't even realize it unless you look in your account.

I've been with American Home Shield for seven years and my experience has been sometimes good, sometimes bad. When my AC broke down the last time, they were quick to service it and repair it. The last few repairs were taking forever. It's been hard to get a technician and anybody on the phone. This last repair was really bad. They canceled my appointment on several occasions without me rescheduling. The parts were not available and they took forever to arrive. The technician didn't even take the used parts. The used parts are still in my house right now. They never took them. They finally fixed it, but I'm not very pleased with the way the service went down. However, several years back, my AC compressor broke and the technician came out, inspected it quickly within a couple of days, and in less than two weeks, I had a new compressor and it was installed with no extra charges to me. It was fast.

My experience with AHS has been very good. They respond quickly. Sometimes, the people who come out to do the work wouldn't be my choice, but I don't have a problem with America Home Shield. I got a washing machine and a refrigerator, work on my dishwasher and my oven. We're in the process of seeing if the pieces for my oven can be repaired or whether I get a new oven. They're great. I recommend them to everybody. I would continue forever with it. I wouldn't cancel it. It's more important than life insurance because things go wrong and you don't always have a thousand dollars to replace an appliance.

Subject: Nightmare Experience with American Home Shield. I've had an absolutely horrendous experience with American Home Shield's home appliance services, particularly their inability to fix my refrigerator over the last 90 days. It's been nothing short of a nightmare. I initially reported the issue with my fridge three months ago, and since then, it's been one disappointment after another. The customer service has been appalling – unhelpful and seemingly indifferent to my predicament. I've spent more time on hold than I care to admit, only to be met with empty promises and excuses.

I had AHS services since 2012 until my contract ended in Oct or Nov of 2023. They were a good company at first but not now. I use to call and speak to an American. Now when you call it is somebody overseas. When you ask for an American they say there isn't one. You ask for a phone number to speak to an American there isn't one. I had A/C service done and they only paid $10 for the freon and it cost over $800. I needed my well pump fixed and they couldn't find anyone to come out. And I paid extra for that. A couple occasions they had to call another service technician because the other never showed up. And now when my contract ended I told them to cancel my contract. They kept sending me bills which I did not pay. They sent it to collections where I had to pay about $285 so it wouldn't affect my great credit. So I paid for services I didn't want or use!!

American Home Shield's customer service is an insult to the customer. They protect their contractors at any and all risk to their customers. When you call you are given the same speech by every representative. They will all tell you that the contractor has 48 hours to work with you, despite it being well past 48 hours at the time of the call. They do not take notes so when you reference the previous calls they will claim they have no record of a previous call. We are stuck in an endless loop of wait for your contractor 48 hours to call you, them not calling, and being told to wait 48 more. The only option is to cancel the appointment (and then waste your policy hiring someone else) or wait forever. Meanwhile, who knows how much damage is being done to your property as you wait.

The plumbing work went very well. But I didn't care for the people American Home Shield sent to work on my heater. At first, I thought it was a problem with my air conditioning unit 'cause I heard a funny noise. The repairman told me I needed a new motor. He went up there and fooled around with it. When he left, the heater didn't work. I called him up and said, "I'm freezing here. There's no heat." He said, "We thought you were gonna be gone for two months." I don't know where they got this story. When I called American Home Shield, they said, "We have to wait for the report. We can't do anything till we get the report." This went on for about two weeks. I was a little miffed about that. But they finally sent somebody out and fixed it.

Contacted AHS early January. Was told they have to order a part. A week later technician returned, fix on part of it, then said he would have to order another part, and it should take a week to get the part. He returned with no part to tell me he did not have it. Then I was told the part won't be in till March 7th. This is after making several calls to AHS and the subcontractor. Could barely understand the foreign language of the vendor (Accord Appliance) so I continued to contact AHS for follow up. As of today February 26th, still not sure if or when our washer will be repaired. Keep being told that I would receive a call from the Technician (which I have never received any calls from any technician). I am the only one calling AHS and Accord Appliance. Looks like I am going to have to buy another washer the one I have is only 5 years old. AHS is a terrible company to deal with. The service use to be great. Don't know what happened but I will be searching for another company if this is not resolved in 72 hours.

Filing a claim online is the way to go 'cause it gives me the option of how I wanna proceed, and it's more convenient that way. Any time I put in a request, I have gotten a response. But with the way things are set up now, it's not quick. The timeline is excessive. It's a good thing it wasn't my fridge, it was just a washing machine. But two weeks without a washer is a little bit inconvenient. A contractor came out in one week to do an analysis, make a recommendation and submit a report to order parts. They saw an error code, which I put in my reasons for needing the service. That part went quickly but the next available appointment was in a week from that point. If I did not have the warranty and called a repairman, they would have fixed it.

American Home Shield is a very poor run company. The price I pay is not worth it. Their representatives have no clue what they're doing. They tell you different things. They would tell me something was covered but it wasn't. I would clarify and ask, "Is this covered?" They'd answer yes. I later find out it's not. I would call and say, "You told me it was covered." They'd say, "We're gonna have to pull up the phone call 'cause they record everything," but they would never get back to me. It took me three times to cancel my service with them. There was miscommunication. One rep was very rude and the other rep didn't listen to anything I said. I would call for a certain issue and they would put something else down. When the technicians came out to work, they were working on something or something wasn't taken care of. The technicians were very upfront about things, but they could only do what their job required them to do even though they were sent to do the wrong thing.

The last five times that American Home Shield was asked to do something, they rejected my claim. So, I'm calling them today at 9:00 a.m. to cancel my subscription. They sent out the Greenlife Plumbing. They sent out the HVAC contractor, and sent out another HVAC contractor. Those claims were rejected and turned down by AHS. So, they didn't do anything for me. Also, it takes a long time to reach somebody. And when I finally get somebody, it's hard to understand them because their phone bank is from some country that is foreign and the accents are foreign. The people that are hired are not responsive to the customer, but only to their own company needs. They're not responsive to the customer. You need to find a different company.

The microwave had power but it wouldn't heat anything. The magnetron died. I made a claim online with AHS and I was able to get everything done on their website. Then, they gave me the name and the number of the assigned contractor. And they said, if they didn't contact me within 24 hours to call them directly. But I didn't have to call them directly. They just called me then two guys showed up. They removed the old one, put the new one in, gave me the manual, and left. I ordered the replacement online. AHS gave me multiple options and I could either take the free exchange one, which was close to the version I have, or I could pay a little bit of money and get an upgraded version. I paid $90 and got one that had sensors.

Our refrigerator in a rental unit I own that's inside this condominium community where I live had quit cooling and water was collecting in the bottom of the refrigerator. But my tenant told me that the freezer was still all right. AHS sent out a tech from TN and they got in touch very rapidly. It was almost an instantaneous response. They made an appointment and the tech was on time. He had to go and get a different part. So, it was fixed the next morning. But it was done very satisfactorily to everybody concerned and my tenant didn't lose much food because he was able to put the food into a cooler.

It's difficult to get with someone that I could understand. American Home Shield outsources them from Mexico or India. Because a lot of times, I wouldn't understand their accent. And the only thing I could think is that these people are out of the country. And when I asked them certain questions, they could not answer me. They do not understand nor they do not have the answers to certain questions.

When I needed American Home Shield, it was easy. It's good team work where people come out when they're supposed to. It would be all the more important for someone that lives in an older home and who have lived there for a while, which is most people. The contractor did fine. It was just me with the setting on the dryer. I thought the heating element was going out in it. And the gentleman was nice. He said that I needed to use the time side of it. And it was true. When I started using that for certain things, things were dry completely like they needed to be. I just didn't use it properly.

I'm ticked off at American Home Shield. I reached out with them about my dryer. I pay $42 a month. In order for a contractor to come out and fix my dryer, it would cost me $138. They came out and fixed it. The first time I called them, they came on February 8th. But I'm still without a dryer. They've been out here three times for the same part. They're not supposed to be out until the 27th. When they first came out, they were supposed to come out for my drum. My drum made noise on my dryer. They said it needed new wheels. So, they put new wheels on it. And the tech said my heating element looked like it was going bad. So, he replaced it.

We had several problems with the washing machine. I am still concerned. It never got fixed. It's still a weird thing. The contractor had five visits for one appliance. But it might be that specific washing machine. Other than that, everybody on the phone from American Home Shield and the people that have come to the house have been very polite and professional.

I had leaks on my kitchen sink and on my washer-hot water hookup. Then, when I flushed one of my toilets, my other toilet would bubble up. I also had a problem with the water line for my refrigerator. I was on my online account with AHS to file my claim, but I was also on the phone speaking to an agent and they were the ones that submitted the claim for me. I've always had a pleasant experience with the plumbers that they sent out. This is the second time they've come out here for the toilet issue and they did great. They did everything they could do. They couldn't do my hookup for the refrigerator, but it didn't really matter because it was already hooked up and it was not leaking. It's just that the spigot that's on there is not a standard spigot. The gentleman explained that to fix that is a whole lot of work because we have to cut into the wall and redo our whole pipe, then put the spigot. It was a little bit too much, so I told him to just leave it.

We bought the house and the ice maker was working when we had the inspection done. When I went there, I noticed it was off. So, I turned it on, and I noticed a few days later the ice maker was not making ice. That was when I called American Home Shield. Accord came out and the tech was wonderful. He showed me that the wiring harness came undone and he had to replace or fix it.

The techs that AHS assigned to us responded quickly. They were all very professional and very courteous, too. My heating went out recently and AHS had somebody here from Parker's Heat & Air the very next day. They were able to order whatever parts were needed and resolve the matter. They were super sweet, kind, and knowledgeable.

I called American Home Shield up and said there was a problem with our roof. A vendor called me and then we set up an appointment and they came out and evaluated the roof. They canceled on us, which is a problem. They came out and evaluated and then said they were gonna talk to American Home Shield. In the meantime, I called American Home Shield, and they said that I canceled the vendor, 24/7, which isn't true at all. I told American Home Shield that, so they have referred me to another vendor. My experience with the second company was not great. It took a long time for me to get ahold of them. The technician who came out didn't look prepared and said he was gonna do something and he didn't do it. He said he was gonna take care of it and provide an estimate. Either American Home Shield is not telling the truth or the vendor is not telling the truth, but they said that I canceled the service, which was not the case.

My central heat unit went out and it has some kind of fan motor. It went out when it was 25 degrees. It went out January 15th. The contractor came out and checked it. They said they needed to order a part. So, I contacted American Home Shield. They said that as long as the part was available they couldn’t replace my unit. I had to wait one to two months for a part. So, they tried to call me, and the 12th, they came back with the part and put it in. But during that time, I had no heat in my home. I had to use electric heaters.

It's very difficult to get through to anybody at American Home Shield customer service-wise. What I would have to do is call the sales department, which someone would answer immediately. And I would have to tell them, "I've been on hold with your service department for an hour and I get hung up on." If I had trouble submitting a claim online, I would have to call and they would be very difficult to get ahold of.

In general, I have had a good experience with AHS. But recently, I submitted a claim by phone and their automated system was not customer-friendly. It was going through numbers of different options and it didn't give an easy option to talk to a live person. But their customer service representatives were fine. The techs came out the next day, so the turnaround time was pretty quick compared to our previous experiences. They came a few times for different kinds of problems, they were ordering parts, and they replaced some of the parts. The last service was about 10 days and everything is working fine at this point. But I put my monthly payment on hold because there's been an unusual increase in the price, which I'm supposed to discuss with American Home Shield. It used to be 134 and now it's 175. So it's a $40 increase at once and from this perspective, I am not happy.

When I had American Home Shield years ago, I used to call them. But this time, I tried online because it was at night when I submitted the claim. It worked fine. The dryer made an ugly noise. I could hear it from outside. I thought it was the belt. The tech checked it and said, "It's the rotors." He came the next day because he didn't have it on stock in his vehicle. So, he came the next day and fixed it.

We ended up canceling our policy because of how American Home Shield behaved. Our fridge broke. We called to have it repaired. They scheduled with us. I would have to look up the name of the company, but I believe it was called All County. And the gentleman came out to repair it. He said that the compressor was completely blown on it. It was hot to the touch like it was a fire hazard and everything. Unplugged the fridge and said that it was completely shot, and that it was not repairable, and that we would need to have our fridge replaced, and that he was filing that paperwork that said as such with AHS, that was his diagnosis. And we should hear from AHS within been a day or two and they would let us know the process of replacing the bridge and how that worked.

We're happy with American Home Shield because we haven't looked into changing. And we've had them since 2018. I plan on keeping them. Maybe not call them for plumbing stuff. But they've been great with everything else that we've had to work with. When my water heater broke, I had a good experience with the people that came out and installed the new water heater. So, it has been a 50-50.

My experience with American Home Shield was a little rocky due to I had to reschedule three times. Whatever the issue was whenever the contractor was scheduled to come out, they did not come out for, and when I called to try to remedy that issue, they said that I canceled the request when I never did. So, there was a disconnect there. During Thanksgiving, I had to make other plans to make that happen because my range did not operate. So, it was three months before we remedied that issue.

I’ve been highly pleased with the service that I've been receiving. They have saved me a lot of money. Also, the people they have been sending to fix the appliances have been very professional and trustworthy. The microwave oven wasn't heating. I submitted the claim with AHS on the computer. The contractor did a good job. They replaced the part that creates the heat. They had everything with them. They were very professional and did the job quickly and neatly.

Typically, when I give them a call or file a claim online, they follow up immediately and then it's up to the contractor to respond within a day or so. For the most part, I get contact from the contractor quickly but I have had one or two instances where I've had to nudge the contractor or call AHS and see if they can nudge the contractor. But that's the longest I'll have to wait before I get some kind of contact from them. Once that's done, AHS tends to approve the claim very quickly and there's not a big lag in repair time or anything. But one thing is AHS could be a little more proactive in those couple of instances where someone might not be getting back to the customer. I've called once or twice and mentioned it and they give them another day. But sometimes, if it's a pretty serious problem, it can be a little frustrating. But aside from that, I've had a very positive experience.

I’ve been a homeowner for nine years and I wouldn't change anything with AHS but the price. I usually file claims over the phone with their automatic thing and I like it. It's way better. Also, their contractors let me watch them when they’re doing the service and they tell me everything they do every service.

Sometimes American Home Shield has not been holding up to their end of the bargain. We've had issues where we waited three months for repairs to be done and no one contacted us. That was for a pipe leak. And the repairs required the technician to take a piece of the pipe out and replace it with a new piece. We had to end up paying out of pocket because we were told it would be covered and it wasn't. So, we had to pay. And when we called AHS, they told us it was considered modified, where we had a pipe leak before, and the other technician did the same thing. We didn't pay out of pocket. But somehow, we had to pay this time. So, we were a little confused. But we had requested a supervisor to go over it with us. And no one called us.

Every time I called with the issue, I would pay my deductible. And American Home Shield would send a company out. The repair guys would tell AHS that it was fair wear and tear and they would repair it. The only thing I haven't tried them for is the HVAC system, and I will probably do that soon. Other than that, AHS seemed an easy company to work with. They don't give a hassle. I don't care much for the deductible when I'm paying a certain amount every month. But it is what it is. It has been great.

I usually submit service requests online and their website is very user-friendly. I had a claim when the garbage disposal started leaking and they replaced it. The tech was very nice and he got it fixed in exactly what it was. There was one bad time, though, and it was when my air conditioner broke. The tech said the compressor was damaged and gonna go bad soon but they couldn't do anything with it because of American Home Shield's policy. The unit is still blowing cold air but it is super loud and noisy to where I had to put stuff around it to try to dampen the noise.

Every time I requested for something, I always had to call and argue with American Home Shield. I've been with them for the past five years. And it's getting worse now. The interaction is not easy anymore. So, every time I request for an appointment, they would always come back with, “This is not covered. That is not covered. This is wear and tear, so we can't cover it.” And we have to argue. There would be a second time they come. And finally, it would get done. But the whole process has become tedious now.

Our heater went out and I called in a claim. They arranged it and Patriot Plumbing, Heating, & AC came out. They had to replace a part and they were great.

My experience with American Home Shield is not good at all. It took a month and a half to get our washer fixed. We got an appointment set up with the contractor and it was three weeks out. They called us the day before cancelling our appointment because the technician was sick and they couldn't find another technician. They decided to reschedule our appointment for another three weeks out. Why can't they prioritize us if they're cancelling our appointment and it was the same amount of time that we had already waited for. Also, we had a claim for the fridge and they said they couldn't do it. American Home Shield didn't approve that claim because it was damaged. Somebody was supposed to come out for a second opinion but no one has come.

We're trying to get a refrigerator fixed and it's been over a month. They've sent out three people to fix it and none of them could. Now, they got another part on order and it's supposed to arrive today. They're supposed to get it fixed next Tuesday and I gotta wait till then to see if they can do it. Also, I'm done fighting with AHS. I tried to get them to cash me out on a refrigerator and they offered me a whole sum of $235. I told them to forget it.

I had a plumbing claim and the person who answered the phone and fielded my call was a novice. She made the appointment, which was gonna be seven days later, and the company she made an appointment with was Prime Plumbing. On the day Prime Plumbing was supposed to come over, they canceled, They were too busy for us and they said they would try and be here three days later. I called American Home Shield and the lady on the phone couldn't understand or couldn't give value to what I was telling her that I don't want Prime. I was not prepared to wait another week and I wanted another company.

My experience when I file service requests has gotten better. In the past, it was a very archaic process and over the years, they have streamlined it. I'm not giving a check to somebody that's walking to my door to work on things. They take the payment upfront and I don't have to worry about it ever again. I'm so thrilled that I have this coverage because I don't know how old some of the stuff was. They've been very helpful of making sure that it is up-to-date. Most recently, the display of the double oven went out and they discovered they could not get the worker interface on the oven. We made a cash arrangement between the two of us replacing the oven. I'm a big fan of AHS and I tell everybody about it.

I have one claim in progress, and two that have been closed out in the past 30 days which were favorable. It was easy. I just made a phone call. American Home Shield set it up. The length of time for someone to come out was longer than I wanted for a washer and dryer, because it took a week before someone would come out. And that was a company called Sears. They got the washer and dryer fixed. Everything was fine. The repairman was fine.

American Home Shield tries to do the cheapest way out first, which makes sense. If that doesn't work, I call them back and send back the tech, which is at no cost to the consumer. Usually, if there is a second try, it's usually resolved on that second try. But submitting a claim online is kind of hokey to me because I can't really explain what's going on and what needs to be done. We just had an issue with our furnace and we needed something done so I called American Home Shield, explaining exactly what was needed. I was able to get it done, but if I had put it in through the system, it would have been very generalized.

We've been with AHS for five years now and AHS has been good overall. K&S Plumbing came out recently and fixed the toilet and looked at a shower we had. They were able to take care of everything for me in a timely manner.

Our refrigerator wasn't making ice and I called AHS about that. The tech came in with a camera but no tools. I put out $125 for him to come to my house. He took pictures of the thing and said there was nothing he could do about it and left. He never brought out a screwdriver or a hammer. After he left, I realized that the ice cream was soft in the freezer. Had he even looked at that, he would have noticed it. So I turned up the temperature of the freezer and I suddenly had ice. That was my bad experience. This man was very arrogant and I would not recommend him again. But I recently called about a plumbing problem where everything backed up and the garbage disposal went out. The tech came in and did things. Again, it was $125, but this time he went and replaced the garbage disposal, and took care of the leak and it was the best experience ever. So we went from bad to good.

I sent in a claim online to American Home Shield when our HVAC wasn't working. We would call for the thermostat, change the temperature and the unit would not run. The contractor responded immediately. They came out within the next day. The only thing that precluded anything was on a weekend. Air Heaven doesn't work on Fridays. We did have one situation where we called them and they couldn't come back out until Monday. So we had a weekend without HVAC. But the temperature outside was fine and we didn't necessarily need it.

Sometimes my experience with AHS has been good, sometimes bad. Recently I had an issue with my sink. Made an appointment and it was scheduled. The service technician came out and had that all finished up. Completely fixed within a day and that was great. Another time, I had my washing machine break and had to go back and forth with American Home Shield and eventually had three different service companies over a three-and-a-half month period with no washer.

For my recent claim with AHS, my washer rubber was split in half. I submitted my claim by phone because I wanna make sure that I was gonna get the 5 Star company. I wanted that company specifically, so I had to call them. I had to wait at least a week because of a part. But other than that, everything was okay. They responded right away. They were very nice and convenient. I recommended AHS to my daughter. But the only thing was they said when you recommend someone, you'll get something. But I didn't get anything. I've tried to contact AHS, but they said my daughter didn't put my information. AHS is all worth it because they're reliable. When you need something to be done, they're really into it.

I didn't read the instructions on the fan and apparently, there's a button you gotta push to pair the remote to it. So, it was a good waste of my $100 but that's not J.E.M. Electrical’s fault. American Home Shield started off much cheaper and it's gone up quite a bit to be a member. I've been with them for two and a half years. I've got a house that was built in the 90s and I'm handy but at the same sense, if something were to go out like my air conditioner, it's nice to know that somebody can come look at it and not have to deal with finding a contractor.

When we closed our oven door, the inside glass of the door popped out and the brackets on the bottom had broken. I went online and submitted a claim with AHS, then I paid the $100 deductible. That was the easy part of the process. They assigned me to AT Appliance and for the appointment, they gave a four-hour waiting window in the morning and the afternoon, it was a five-hour wait window. When they came out, they looked at the oven and said they had to order parts. And those parts took weeks to come in.

The techs from AHS keep having to come out to fix the refrigerator, the leak in the shower, and the toilet, but they don't replace the items. They just keep charging me every time, so I don't know if that's a thing for them. After having to come and fix something three times, you'd think maybe they need a new one. Also, a lot of times, the techs would say that they couldn't do something because AHS didn't cover it. So, they would like to, but they couldn't. Right now, I have a plumbing claim that's still not finished. The first couple of times the techs came for a leak. Then, some tiles had to be replaced, since we had to take them off. The techs did what they could and now, I have to find somebody to put the tiles back on because the techs couldn't do tile work and AHS don't cover tile work. This has been going on for a few weeks.

I did a claim for my refrigerator and American Home Shield assigned it to a service company. Before the tech even did anything, he looked at the refrigerator and said that it wasn't covered because it is a commercial refrigerator. But my wife told him that it's not a commercial refrigerator. Then he said that he hasn't seen anything like that before. He only works on refrigerators that they sell at Home Depot and Lowe's. I was at work and my wife put me on the phone. I told the tech that they do sell them at Home Depot and Lowe's. They're just not on the floor. You have to order it. He also told me that he doesn't work on those and that our warranty didn't cover it. But I told him that it's covered because it's been repaired before. Then he said that he didn't know how to work on them and left. So American Home Shield assigned a new company, CK Appliances, and they're supposed to come today.

American Home Shield doesn’t hire any English-speaking individuals when you need somebody as a consumer to be there for you when you're having a catastrophic appliance or failure at the house. Every single person I talked to was named John and I talked to eight different people. There are no eight people named John who all work at customer service and all have different accents so I called the guy out on it because I was irritated. It took AHS three months to get my dishwasher fixed and I had to fight with them relentlessly. I have a $1,500 KitchenAid dishwasher that didn't even last three years and I had four repairs out of warranty on it in those three years. They knew they couldn't get parts for the dishwasher because the repair guy took photos of it and documented it and uploaded it into their system that the parts were not available for the company.

I had a contractor come out to review some electric work that needed to be done regarding a range that is a cooktop and an oven. The electrician discovered that the junction box wasn't installed properly.

I don't use American Home Shield that often but when I do, it's been good. Sometimes, it would take a few weeks to get the scheduled repair in but other than that, the rates went up a little bit. The circuit board on my ice maker burned out, and the part was ordered and replaced and it's up and running again. The techs came in, did their job and were out.

The ice maker in the refrigerator was making the wrong type of ice. You set it on crusty and you'd get a cube. But our issue is that the ice maker was freezing up and you couldn't access it anyway. I requested a service call online and it was relatively easy. The only thing American Home Shield wants you to do is pay the service call and then everything gets put in motion. The contractor depends upon the company they send. You'll get a good company and sometimes, you won't. So, you call back in and let AHS know you weren’t satisfied with the people who came and to know if they could send you someone else. I had to do that one time and they sent me someone else.

I was having some issues with my gas furnace. I submitted a claim with AHS by phone. It was okay initially, but I had to call back to set up for a service again for the same issue that has not been fixed. I already had an order for that, it just takes you automatically to go ahead and set an appointment for the service. I didn't like that because I really wanted to talk to a representative. Also, when I called back for the second service call with Fresh Air, I requested that the technician who came out initially not come back out again because I didn't think he was knowledgeable.

American Home Shield has been fine. Their service provider for our recent claim however was not. Stacey Keith Dryer for the heater kept procrastinating. He came out a bunch of times without doing anything. I hired someone else to come and fix it. I also don't like the fact that when you call AHS they have a third-party person that you talk to and it's overseas. Nothing against anybody overseas. But they don't understand what I'm saying and I don't understand what they're saying.

My most recent service request with AHS didn't go well, but the previous one was good. They weren't able to fix an issue with the dryer, because they said it may have been a tear. I didn't know if it was because of normal use, which would have been covered under the warranty or if a tear could have happened, either way, the tech chose to go the route of it being a tear. Therefore, it wasn't covered. It cost me out of pocket even though I paid $100 for the visit for him to come out there and paid $80 a month to have the service. $180 out of my pocket that month and nothing was fixed.

Our dishwasher wasn't working. There was power, but it wouldn't turn on. I submitted a claim with AHS and it was easy. I like their website. When the service tech came out, he was very knowledgeable and he explained things. Pleasant attitude. They replaced it. I've been very satisfied with AHS.

My experience with AHS has not been very good. I had to use it a couple of times and both times, whatever I was asking to get fixed, for some reason, was not covered. I have to pay the money from my pocket. One claim was on the pool system. They said that the chlorine dispenser is a luxury item and was not covered by the warranty. The other one was my garage door. They said that the cable was covered, but then the other part around the cable was not. I had to pay for that. Their claim process is simple. The problem is you have the surprises when the technician arrives. Then they have to request authorization for repair and that's where, "Oh, no. This is not covered." Or "If you want to do this, you have to pay by yourself."

I'm very satisfied with American Home Shield. It's always easy to file a claim. Sometimes the people they refer me to are supposed to call, but they take a while to call me back or to show up. But overall, the experience has been good. My recent claim was when my garage door opener went bad. I called and within a couple of days, the techs were here, they solved the problem, and then the following week, they came and replaced the garage door opener. The techs were good, very polite and knowledgeable. Everything went well. Sometime last year, I had to call them for my washing machine because it wasn't working. They tried to repair it twice and they couldn't repair it. So, they replaced it. At first, I thought the price of AHS was too high, but I took the one that had me paying 100 whenever they have to come out. It's worthwhile because, in that way, if there's a replacement, I won't have to pay anything out of pocket. It's worthwhile.

Our fan broke in the furnace and my wife called AHS to submit a claim. The process was easy and the tech who came out was fine. The fan was burned out and the tech put a new one in. However, we had to call in 'cause we're still hearing noise from that fan. Having AHS, I like that we don't have to pay big money out if something breaks. It's been a very good experience.

We've made three claims with AHS and we've been pleased with it. Our most recent claim was for our air conditioner system. The AC just stopped working. The tech came out twice. The first time, there were some blown fuses on the outside unit. He replaced those and it worked for about a day, and then it stopped. He came back after I made another claim.

I've been with American Home Shield for 10 years or more and it seems that they are changing. I've had appliances that have gone out or needed to be either repaired or replaced and generally speaking, they were good. My last interaction with them was for a furnace. Although their advertising says that they will repair or replace, I had to pay a copayment for the replacement of the furnace. That was disappointing, and not according to the terms of their contract. Ultimately, it turned out fine. But I was disappointed that I had to pay over $2,000. The technician was fine. Just that in the past, I've never had to pay an additional fee in addition to the service fee. That was a shock. In fact, I had two estimates. The first one that came out said that the circuit board needed to be replaced and there was gonna be a fee of $700 and something. I said, no. I would get a second opinion. So they charged again for a second opinion.

AHS was amazing. I had a claim for my AC unit when the motor to kick on the heater went out and the contractor that came out are the only ones that do the HVAC maintenance. The tech was respectful and he did it fast. When he first fixed it, it messed up again 20 minutes after. But I really enjoyed it because right when it did, I called them and he came back an hour after. So, I didn't have to wait another day. And now, the unit hasn't stopped working.

I was confused with the claims process at first. But then when I figured that out, it was okay. I called someone else that had American Home Shield that recommended them and they told me what to do. The tech that came out for the furnace seemed like a nice person. I asked him if he could also change the filter in the humidifier that is connected to the furnace. He told me he would check it. I showed him where the filters were because I supply my own filters.

My hot water tank was not feeding the hot water through, so we weren't getting any hot water. The tank was working fine. So they said I needed some maintenance and it cost me 700 bucks. But overall, the claims process has been great. The last time I had an issue they sent them right out the same day and they waived the fee that I had to pay. So, that was great.

I had American Home Shield for three-ish years. Unfortunately, I decided not to renew my contract this year because their customer service and process had become much worse over time and their prices every contract renewal would be up by about 10% to 20%. It wasn't worth it anymore. The actual submitting of the service request was always fairly easy. The problem was they had a limited amount of companies they use for service requests. And they were very limited.

Their service is good. When J&J was here, they tried to do everything that could be done. But due to someone at American Home Shield, things have been all messed up. Somebody got the order wrong. I'm a little bit confused with the way they're going by doing things. They're right on. They want to get it. But the person in the middle or the go-between is terrible. From December until now, I've been through zero weather without a furnace, and they were going back and forth with these people until they finally got it right. But overall, I'm happy with American Home Shield. They’ve done what they're supposed to do.

I only had one bad experience with one of the vendors who was signed up with American Home Shield. I put down what the problem was, so I thought that they would be prepared to complete the task. When they got there, they said they had to order parts and that they would be back to complete the task. But they gave me the runaround afterward. They wouldn't answer the phone. They weren't communicating with the representatives at Home Shield. It sucked. There was a lot of back and forth. So, I ended up getting another vendor to come out and complete the task that they originally said they completed but they didn't.

The oven would come on and the elements would get orange. But they would come up to about 175 degrees, very low temperature, even though it was set on 350, and they would then turn off, both the baking and the broiling elements. Neither one of those would work. Steven's Appliance came out and they were very polite, clean, and courteous. The first time Stevens came out, they put in a temperature probe. We thought that it was possibly in the control panel, in the board up above and it apparently was not, because what happened when they put the new element in, it worked for a couple of days and then it stopped working again. We put in another claim to American Home Shield and Steven’s came back out, looked at it again, and said that it was damaged. It was a total loss.

I do everything using American Home Shield's website. It's very user-friendly. My washing machine would wash and stop. AHS sent WM Appliances out within three days. And they stayed with it until they got the issue resolved. It took three weeks because the parts had to be ordered. Also, I had to leave town. The part was in, but I wasn't available for them to come to my home to complete the process. They worked around my schedule. The tech came to my home. In less than an hour and a half, he was gone. He knew exactly what he was looking at because he had ordered the part.

When I tried to get the schedule to fix the problem, American Home Shield made it quick. And the technician was on time. His schedule was between 3:30 and 5:00, and he was in and out my door. The central heating had some disturbance on the motor. So, he had to change the motor. I stayed with him and found out he knew what he was doing.

The dispenser in my washer where I put in the detergent and fabric softener broke. I called and the lady that I talked to said that the washing machine was not covered on my policy. I hung up and I was real upset because I thought I had coverage. I went and pulled my policy out and it said I did have coverage. I called back and everything was fine. Suffolk Appliance Parts came out and I had used them once before and they were fine. They looked at the unit and ordered a part. When they wanted to come and install the part, we were out of town so there was a delay but it was my problem and it would have been a lot quicker. If you think you wanna be protected in case something breaks, AHS is a good thing.

I pay American Home Shield good money every month, and every time I would have something happen, they would come up with some kind of new thing that it was not covered or, I would have to sit there. I had a furnace put in my duplex. They came down and said it would be $3,400 for extras to have the furnace put in. I said, "That's ridiculous." They wanted $900 for a plenum. The four things that they wanted were $3,400. And they tripled the price to put the furnace in. I said, "No. I'll take the buy-out." So, they sent me a check for $550 for the buy-out. And I said, "What the heck is this? I cannot even buy a furnace for $550." They said, "Oh, no, we don't give you the buy-out price. We give you the price that we pay for the furnace" But at that point I was so disgusted.

My garage wasn't closing. It wasn't a thing that was repairable that day. So, the contractor had to order some parts. And they came and fixed it. I just had to pay the service fee.

I've had AHS for three years and my experience has been okay. The last claim I had was a plumbing one and it went good. They came on time and they did what they had to do.

My garbage disposal died and I called AHS. Summit Plumbing Pros came out and the tech was very nice, gentlemanly, and pleasant. But he replaced my 3/4 horsepower with a one-third. He said he didn't have a 3/4 horse on his vehicle, but he did have a half and explained to me that I probably didn't really need the three-quarter because it's a small home and private. I agreed to allow him to do put in a half but he didn't do that and put in a 1/3 horsepower. I called Summit and they replaced it.

Submitting a request for the air conditioner was pretty easy and simple. I paid for a contractor to come to my house and diagnostic and he swapped out the unit and took the old one away. It was pretty nice.

Our experience has been an awful ride. We just had to use American Home Shield to replace our water heater. It was a Sunday when I put in the work order request, so I didn't expect to hear anything until the next day. I called the company first thing in the morning to try and get them to come out, because I took the day off of work because we didn't have any hot water. I have three elderly people living in the home and two young children. And I'm the one who works. And the company told me, “Oh, you can't call us. We have to call you.” And so then I was like, “Okay. Well, I'll wait for your call.” They didn't call me until the afternoon and they told me that they couldn't come out until Wednesday.

AHS has been timely when we've had issues. They usually have someone out here within a day to take care of them. Also, the techs are usually great and friendly. The garage door opener was making a clicking sound and it wasn't always opening properly. The garage door guy was got everything completed pretty quick. AHS ended up paying a credit towards the purchase of a new mechanism. The only thing is, earlier in our time with them, we had an issue with the hot water heater and the highest they would go in terms of replacement for the tank size was smaller than what we had. That was kind of a bummer but they still replaced it and they covered it.

Using American Home Shield's website was straightforward and user-friendly. I had leakage from my bedroom toilet. The tech knew exactly what the problem was and fixed it.

American Home Shield has been very good and they've gotten things fixed for me. It saves me money and they're very attentive. It just seems that when you have a complication for some reason and if they have a contractor they're working with, even if it's not working out for you, they would keep sending the same one back instead of changing the company to get the job done. The air conditioner and heater wasn't working so I called them and they assigned a company to me. Their tech came out and he put in a piece and that went well, but then it slacked out again and was giving me different codes.

I had a dryer problem that AT Appliance came out for. It was making a loud noise that made me believe that it was not functional. The service was professional, on time, and no wasting my time. They assessed the issue and did whatever needed to be done.

The fridge wasn't running and when I submitted the claim, I initially put it in as an electrical issue because there was no power and it was tripping a GFI outlet. An electrician came out and then it got turned over to a fridge issue. Sears came out to diagnose the issue and they ordered replacement parts to fix it. The total process took two and a half weeks. They're coming out today to finalize the repair.

My problem with AHS was that when I tried to file a claim to have someone come out to the home to get the refrigerator repaired, it automatically assigned somebody. I looked up that company online and they had horrible reviews so I didn't want that company coming to my home. Also, the site didn't give a phone number and I had to go through a lot of hoops before I could get to an individual. But then, I asked for a list, which the rep provided, and then I chose who I wanted and the service was fine. The tech who came out were phenomenal. I have a GE refrigerator and he was a GE representative. He had the part and was able to fix it on the same day.

When we bought the house, we didn't know anybody here for any kind of services and American Home Shield was recommended to us because they could provide help. Since having them, I feel safe that they're sending out someone who's reputable, especially if they have to come into the house. Most recently, the hot water heater broke and I called their office. They assigned me to Iplumb and they said they would be the ones that would take care of it.

Our water heater went out. I called AHS and the plumbing company came out. They submitted the information to American Home Shield and they got the approval for them to come out and fix the water heater. The techs were great. They explained the issues and they walked me through everything. They were very transparent in the information that they were going to be submitting for the claim documentation, and then very quick follow-up as far as when they would be able to provide the service. It was a really good experience. I have hot water and I can take nice showers now. I like the ease of mind if something like this were to occur. Without having this protection from AHS, I would have been out a lot more money. They also have been very patient with any questions that I have. They've provided information on the contract that I have and the process in which they get and receive claims. Overall, it was a pleasant experience.

We had a refrigerator claim with AHS. The techs came out and they needed parts. They ordered parts and they made me wait 21 days to see if a part would come in that we hadn't gotten from the time the service guys came out. We were without a fridge for six weeks. They finally had to buy it out because they couldn't get a part. We upgraded, so we put some of our own money towards it as well. I also used AHS on my dishwasher that wasn't heating. The techs who came out were great. They fixed it in 30 minutes. However, the price of AHS goes up every year. When we started out, it was 50-something dollars a month. Now, it's almost 110. I'm getting ready to start shopping around.

I've been with AHS for three years now and they've been very accurate as far as getting things repaired that I needed in a timely manner. I also like the fact that although there's a deductible, I know that once I contact them, they generally get someone out to fix whatever issue I have. Cool Swift Air came out recently and they replaced the entire unit because there were coil leaks. The techs were very professional and they communicated well with me.

They ordered a part for the washing machine, but then they didn't order it. So when the technician came, we were missing a part. It took another week for the part. The appointment was set for Friday but they moved it without calling me and told me that the Friday appointment was a ruse kind of thing. I've got two guys walking into the garage, and going in the basement to fix the washing machine. Because I'm pissed off with American Home Shield and whoever they keep hiring. Most of these companies they got, if you look on Google, only have two or three stars.

My microwave went out and I called American Home Shield to submit a claim. After that, they told me it had to be an electrician and an appliance guy. They called the appliance guy. The appliance guy came and put the new wire, and fixed the microwave. The electrician came out and the electrician said there was nothing wrong with the outlet. Everything was good. I used it for a month. But it didn't get fixed. So I had to call AHS again and I had to repay. Another electrician came and fixed the outlet. AHS is fast. When I have an issue, I just call them and it gets fixed most likely. I haven't had issues except for that one time.

The website of AHS was easy to use when I submitted a claim. We had Always Open & Shut Garage Door Service come out in 48 hours. The system that was installed originally was failing intermittently. It was essentially not usable anymore. But whoever they picked for the HVAC was awful. They walked in and said, "That's how it's built." It was not a good experience there.

I had a plumbing leak. Patriot Plumbing came, gave me a quote but I said no because it was too expensive. I didn't like it and I called somebody else. I'm satisfied with AHS. I recommended them to my in-laws and they got service.

The lights of our dryer would come on, but it wouldn't turn on. It needed a new belt. I called AHS and filed a claim. The claim went well and quickly. They got it taken care of pronto for me. I appreciate it. I've had no problems with the technicians sent by AHS. Everybody is very nice and they get their job done well.

My experience with AHS has been very good for the most part. I've used them several times and every time, except one, was good. I had a garbage disposal that wasn't working. The technician came in and he said he fixed the disposal. But to make the disposal run, he broke the seal. AHS would not take responsibility for it and the plumbing company would not take responsibility for it as well. So I paid $100 for them to come out and, bottom line, at the end of the ordeal, I had to buy a garbage disposal myself and have it put in on my own. But the other times have been great.

AHS has taken care of a few things for me. For my recent claim, the burner had gone out of the motor of the dryer. But what it was is a sock. Evidently, one of the women pulled the lint collector out of it and a sock went down in there and got hung up in the motor. The tech had it fixed in five minutes and was on his way. The tech ordered a motor and we had to wait for two weeks for that to come in. My wife was drying clothes on a drying rack. But I have no complaints about it.

I'm pleased with American Home Shield. So far, it's been worth it for me. I'm thinking about renewing it. The tech for my ice maker was very efficient. He texted me, told me he was in the area early and asked if he could stop by. Once he got here, he diagnosed the problem right away. He had to go get a part, came back and it took him no time to fix it. On another time, I had an issue with one of my bathroom toilets and my garbage disposal, and that went perfectly. I just had to pay the initial service fee and American Home Shield sent a tech out. It was the same with my ice maker. All I had to pay was the service fee.

American Home Shield sent a company quickly. Once they came out, it took them 2 hours to get everything taken care of. A piece they could work on is letting the person know what they're doing, when they're doing it, and why they're doing it. Also, I would like to have the option for different companies to come out, not just the same company. Other than those, it's been a quick service when I've needed things done at home.

I was extremely satisfied with American Home Shield and Prime Plumbing. They pinpointed the issue and resolved it in a very timely manner. I like talking to somebody but it makes it easier for me to file a claim online when I'm at work so I'm not having to be on the phone.

I had a water heater issue. There was a leak in one of the pipes, so American Home Shield sent someone out there to repair that. They've always been efficient and they explain everything. They do the best that they can to get the issue fixed quickly. However, the wait time is long as far as trying to get somebody on the phone. Also, sometimes it's hard to communicate with them.

When my AC unit stopped working, I called American Home Shield. A contractor came out and fixed the problem. It was a fuse that had burned out. Later that day, it started going out again. Since it was under a 30-day warranty from the third party company that came out to fix it, they came out again. They discovered that was the electrical panel that was having some problems. They took care of it to where they referred it to the electrical company that's under the warranty. The very next day, they came out. The switch for the panel that was for the AC unit was burnt.

The tubing that goes from the underneath the tank to the water cut-off in the water tank in one of my bathrooms had come out and it was broken. I submitted a claim with AHS and when I called, I was able to talk to a live person. The representative answered all the questions in a professional way. He told me that Miller & Humphrey would be coming out and that I would receive a text mail from the contractor regarding the claim that had been submitted. Then, two guys came in and inspected the problem. They had to leave to go and get the materials that they needed to make the repair, then they replaced what was broken. So far, I haven't had any problems with that bathroom since the repair. I have recommended to my friends to get AHS.

American Home Shield is expensive but it's worth the peace of mind. I sent the service request online on Friday and the contractor got back to me on Monday. By Wednesday, it was fixed. It would have been ideal if it was on the weekend, they could have gotten back to me.

The water heater was leaking and when the repair people came out and inspected it, they took photos and said they would be submitting it to American Home Shield. The water heater ended up being replaced. The service from Spring Plumbing was excellent and we're just doing a quick follow-up on it. I would recommend AHS. I like the coverage that they offer, especially for major issues within the house. They've been easy to work with and responsive to situations or problems that have come up with the house.

My furnace was not working properly. The first time, the repairman didn't fix anything. The second time, it was a different person. He checked the furnace and made it work well.

American Home Shield is a good system to run on. It's a good way to find repair people in an area when I know that that can be a deeply confusing matter for a lot. Whether who you can trust or you can't trust, and if you have to go through a third party company, it makes it a little bit easier. We'll be keeping them. Their costs are a little bit high for what they offer but I can understand there are a lot of people are making tons of claims.

The contractor called 30 minutes out and told me they were on their way. When they got here they told me everything. One of the boards that distribute the electricity to the motor and the fan motor had burned. They left, got the part and came back the same day. We also had an oven, a microwave and a dishwasher that went out. We used American Home Shield for those. They're outstanding. We take every opportunity to use them because, in the long run, it’d save us a lot of money.

American Home Shield is okay. It was my first time using them just recently and it was a learning experience. When I filed for the service request, it was a good experience. The customer service rep helped me, and he walked me through it and explained the next step. I just called the number and told them that I want to make a service report and this is my first time after 18 months of being with them. He did it for me. He sent me a text message and told me the company name that would be reaching out to me to make an appointment. So, that part went smoothly. I just didn't know I have to pay a monthly fee to have the insurance and then I have to pay $125 for someone to come and give me an estimate, and then they got to take the estimate back, and then they got to send it to Home Shield. Home Shield has to approve the estimate.

American Home Shield is good to have in a way, but it has a disadvantage. The claim process is long. I've been putting this claim in ever since the fifth and I'm still not with a washing machine yet. Still, I don't have to come out of my pocket to buy another whole washing machine myself. When the Sears guy came out and checked it, he said about three pieces were broken on it, and they didn't carry the parts anymore. Then someone texted me and said they were coming to the house to see if they could fix it, but I had a doctor's appointment that day. So, I didn't get them. When I called back, they sent me a link to go on and pick out a washing machine that I wanted that was under warranty. So, that's what I'm waiting for now. The options weren't that great because they didn't have one like I had, and it's not gonna match my dryer. I got to get a top-loader this time.

Filing a service request to American Home Shield is simple and easy. You can do it online. Their website is a good system. The biggest issue that I have had is when we wanted to reach out directly with a phone call, it took a while to find a customer service phone number. It seemed like they were strongly encouraging online interaction. If you need to talk with somebody, it is difficult to figure out how to do that.

Doing a service request to American Home Shield has been very prompt, very thorough, and very good service. Whenever I had anything repaired, the service was prompt. They got right back to me and the technicians that were sent to do the work did the work very well. My most recent experience was with my dryer. It wasn't heating. The technician came out and replaced the heating element and that was it. He was very professional. Once he got here, and he assessed the situation, he had to go get a part. He came right back and fixed it. I'm glad I have the service. It's been a lifesaver. I'm able to get things fixed immediately. So, I'm satisfied.

I've had a couple of good experiences, and I had one very bad experience. Our pool wouldn't heat above 74 degrees and we couldn't figure out why. Our pool heater and equipment are covered under our American Home Shield warranty. So, I called them and they chose ABNation. AHS' website is easy to use in terms of reporting a problem. ABNation fixed it on the same day because it was a user error.

The furnace wasn't heating. I called American Home Shield and I told them that the tenant needed somebody to come out and look at the furnace, and they sent somebody. According to the tenant, the service was very good. He came out the first time and the turnaround time was very quick. Unfortunately, it didn't fix the problem so I called back and they sent him right out the next day, and he did fix the problem. As far as their price, it's higher than the others, but it is okay. The others all charge about $85 and American charges 100.

We had a horrible experience. We had a problem with the dryer. The first person American Home Shield sent out said "I'm not well-equipped to look at it." He gave away being this thing and he said, "You'll have to call again." So, he left. We said that he didn't do his job. So, AHS said, "Let me send another person." KN Repair was the contractor that was given. Very bad experience because twice we called the same people. The technician who came told us something else and would go back and give a different review to AHS. They didn't take care of it. I had to reach back to AHS instead of KN Repair. AHS said that they had to go by the words of the technician and there was nothing they could do.

American Home Shield sent Bast Heating, and they were fine. They came out and fixed the problem and it's been fine ever since. I made my claim on the internet, and their website works well. I called them twice because I fixed it once myself, and then I canceled. The next time, I put it in at 6:30 and they called me when they opened at 8:30. I would recommend AHS. So far, so good. I've only had minor issues that were fixed. It was worth it so far. I have used it a couple of times and the service call price is less than a general service call for most repair places. The only complaint I have would be the weekend situation. They don't offer weekend emergency-type services. The services are only from Mondays through Fridays.

American Home Shield was cheaper than Old Republic, which is what I had before. I always shop around every year when things come up in regular homeowners insurance. If it was substantial, I would switch. If they were comparable, I would stay where I'm at, because if I'm still with the company after a year, I'm happy with them. I was happy with Old Republic, but their rates were $40 a month more than what AHS was. Now I see why. The claims process and the limiting of vendors is frustrating.

I submitted a claim to American Home Shield two weeks ago for a dishwasher repair. I simply went through the automated system. It was easy. I was given the contractor's name, the address, and the time I expected them to arrive. The gentleman they sent was on time, and he was professional and well-informed. He was not able to rectify the issue. The issue was a Maytag dishwasher that was 45 years old. We had many laughs about it because he opened it, expecting it to be full of rust and there was not even one chip piece of enamel or any of the rubber gone. We laughed and he talked about how he couldn't believe that something that age was that well-made. It was just the pump had completely failed. So, they're replacing it.

I had a good experience with Home Shield. The only problem I had with them was it seemed like between them and the contractors were miscommunications on the job at hand and it really goes into detail on why. My microwave died and they sent a technician out. He diagnosed it as bad. They replaced it but the technicians that brought it didn't install the new one because they couldn't get the old one out, which if they just tried a little elbow grease, it would have popped right out. I actually removed it myself, but I couldn't install the new one. When I called them up, Home Shield was great about it. They said they would send somebody out. But somehow there was a miscommunication. The tech thought he was coming out to fix the old one. He told me, "I don't install. I just fix." So I had to call back a third time.

The initial issue was the valves on my faucets and they needed changing. The handle came off on one of the faucets and there was one that was leaking. When the tech got there, he put a pressure gauge on the hot water tank and found out the pressure was high. Then he found out that the hot water tank was leaking and it needed to be replaced. He was wonderful. He was very professional and knowledgeable. American Home Shield did great on this claim. Overall, American Home Shield was good for some things and for some things, they were not.

I've had American Home Shield for 30 years. They disappointed me a couple of times. The thing that pumps water out to the backyard is down. I was told that the sump pump didn't have the right size drain pipes going out to the back and it's not completely underground. Also, I know if my furnace is out, it should be replaced, but American Home Shield didn't. It's surprising how much is not covered when I'm trying to get something that I thought was covered.

I went online and did a service request and American Home Shield called immediately. We put LED light bulbs in the house and every time the hot water came on, they would flicker. The tech checked the front porch light for us and the box in the garage.

I have a claim for the refrigerator freezer and the whole thing hasn't been solved yet. Two companies came out to try to repair my freezer. WM was the second company and they will be making their third visit here today. They're professional but the claim has been dragged on since October. Also, American Home Shield charged me some money and they won't refund it, but they claim they refunded it. My credit card company said they never got it and I've been disputing that with American Home Shield since June. Their billing department is very frustrating. I'm not happy with it at all. It would be better if they had people in America as their customer service agents who spoke English and who understood. But besides billing, my claims experiences have been great. For appliances, they have the highest coverage amount and I own high-end appliances which wouldn't necessarily be covered under other warranties that I compared them to.

I like the fact that they provided the right services. They explained to me what was covered. They provided good providers that assisted with my request. So that was good. The last contractor that came out made sure that the issue was fixed and that what they could do to make the issue go away was done properly and they provided excellent service. I've had other claims and everyone was perfect and professional in handling the issues that I had.

CasMech was great, but the other contractor before them wasn't. They sent out a text when they would be there, and then my son went to the store and they said they had to reschedule because they were there and I wasn't there. They told me I had to pay them, too, because no one was there. So, she told me it was $75 before I could reschedule them to come back out. I tried to pay her and then I told her I had an American Express card and she said they didn't accept the American Express card. So, I couldn't schedule for them to come back until I paid. I said, "I'm trying to pay you. I need my heat." Then she said, "Well, like I said, we don't take American Express."

Some people that American Home Shield has contracted with have been horrible and some people have been okay. The biggest challenge is I wonder if it's worth it because it would take two weeks for them at some point. They get around the timeframe by having somebody call and do something over the phone with me and it would be two weeks before they came out, and they have to order parts and it would be another two weeks. So, if your dishwasher or washer broke, it would be a month before it would be fixed. It would be cheaper to pay for the contractor directly. Sometimes it's not. It depends on what the issue is.

I sent in a claim for the range top and the problem was resolved. They had to get a part. The first time, the part was wrong. So they had to reorder it. Overall, it was still good. But American Home Shield could do more of a video diagnosis upfront first. They could have resolved a lot of time.

American Home Shield is always good. Once again we had an issue with what they had repaired. It was a holiday so it took an extra day. Other than that, it was quick.

I always recommend American Home Shield. My experience with them has been okay. It takes a long time for the service techs to come and perform the job though. Once they come and they diagnose an issue, it takes a long time for them to come back and do the work. On my latest claim, the tech who came was really good. I had a leaky faucet and he fixed it. He just needed to tighten something up. He was prompt. I've just had people before come out and they were kind of flaky, and they disappeared for a long time.

Once the contractor was involved, everything was fast and efficient, and they were prompt. Their vendor was great. But American Home Shield charges way too much to come out to my house. It's 150 bucks, which is ridiculous. It's obscene to charge 150 bucks for someone to come out to the house when I'm already paying thousands of dollars a year for the coverage. I could try to call on the weekend to make the appointment, and they don't even answer. So you just gotta be proficient on the computer because you're not gonna get a person on the phone. I don't find American Home Shield as great, but the people that come to work on the house have been very good.

The pool guys that came out were great. They fixed the issue and they were efficient.

I had a pipe leaking from the ceiling into the basement. The plumber that came out did not fix it. He said he couldn't handle the issue. He didn't have the equipment and it was a bigger problem that he could not deal with it. His company could not deal with it because they didn't have the right equipment. So, I was not pleased. The guy wasn't very experienced. He called American Home Shield and told them what he thought was going on. Then we found out it was on the outside of our house where the problem was at. So American Home Shield was not responsible for that and I had to call someone on my own.

American Home Shield's communication is good, the way they text the contractor is on their way. The contractor fixed a leak in our pump. We liked the gentlemen.

With American Home Shield, I get my stuff fixed for a fairly good price. It's a good company but it just takes a long time to get your stuff fixed. It seems like you're at the bottom of the list. Other than that, I recently had a claim and Precision Appliance Repair was sent. My experience was excellent. They were very professional.

American Home Shield started this thing where you had to put everything in the same category. Once upon a time, it was $75 to put in the claim and you can put as many things on it as you wanted. But now, it all has to be in the same category. I had a few faucets that were going down slowly. I also had a faucet in my kitchen that was leaking. The drain was loose and American Home Shield wanted me to pay $240 because they said it wasn't covered. But what's the point of having insurance? I've been with them for four years now. Every year, it appears that the cost of it goes up, but they cover less. They adjust the contract, but don't send you a new contract.

We had a clogged pipe. American Home Shield sent a contractor and fixed it. It was quick. I like filing claims online much better. Some of the vendors are hit and miss. But overall, AHS is worth it.

Submitting the claim was fast, quick, and easy. But they said they wouldn't fix the plumbing issue because it was done wrong. But to me, that was the whole purpose of having a home warranty. I wouldn't mind paying the difference to upgrade. I still have a leak in one of my bathrooms and it leaks downstairs. They said that it should have been done right from the beginning. They said that the plumbing is outdated. So they wouldn't cover it. Once this is up, I will be looking for another company.

American Home Shield has been great. Our furnace wasn't running properly, so we let them know and they sent out a service tech. He fixed the furnace, and we had no issues. The guy was great. He was quick and knew what he was doing. He was friendly, too. Overall, the claim process of AHS is great and very easy. I just sign on to their website and submit a ticket and they resolve the issue.

One of the toilets at my rental was plugged up. When the contractor came out, my renter said they were very good. The guy that called me was really nice. We had to go through a restoration company. But American Home Shield was very helpful and the plumber that came out referred me to the restoration company.