American Home Shield Reviews

I had a couple of issues that needed fixing. The main sewage line was clogged, there were issues with two toilets, and one sink was clogged too. The contractor they sent out was very good, and everything is performing well now.

The process took way too long. My first claim was in May, and it wasn’t resolved until the week after Thanksgiving. Both companies said the oven needed to be replaced, but it took more than six months to replace it. I spent way more money on groceries that were lost than I should have. I do not feel like I was being listened to. This issue was terrible, and right now, I would not recommend using American Home Shield.

The whole claim took a couple of months, from around October until it was repaired in December. I was very dissatisfied with that experience. I had probably 15 to 20 calls, texts, and emails back and forth, and visits from repair people. It was such a crazy incident.

What I like most about American Home Shield is that I can call and I can get a serviceperson out to my home pretty quickly initially. I used them before. The first time they fixed my stove was in August, and then the same thing started happening again in October. So, I ended up having to call them back again.

I would recommend American Home Shield because, for the money, it’s a pretty good value. It's just that one bad experience that I had. I'm hoping that if I need them again, then it won't be like that.

They were gone in less than five minutes, and at that time, it seemed to be working. But after a few days, the problem started happening again, and this time it was worse. In the past, it didn’t always happen, sometimes it happened in summer too but mostly it was related to cold weather.

So we opened another request and contacted them again. This time, the technician came, seemed a bit confused at first, checked a few things, and then called me to explain that the wire on one side was loose. At some point, it had either completely disconnected or was still loose. He showed me where it was and said he had fixed it. The second time, the problem had gotten much worse, it wouldn’t close even after several tries.

If I have to close my garage door, I have to keep pushing the button for the garage door to completely close. He said that was due to the loose or disconnected wire, which I have no idea how it happened. He fixed it and said, it won’t happen again. Since then, it’s been completely fine, even during this cold winter.

Everything is perfect, actually. My past experience with American Home Shield wasn’t great, so this is probably the second or third time I’ve used them, with some stops and starts. But so far, this time has been good. I like that the process doesn’t require too much human interaction.

If I have any issues, I book online and immediately get emails, and I’m assigned a person right away. Both times, I was told someone would contact me within 24 hours. When that didn’t happen, I called them, and then they were able to give me an appointment quickly.

Recently, I had an issue with the freezer portion of the GE refrigerator-freezer. We had water freezing up at the bottom of the freezer. And so, I called AHS, and the representative I talked to was excellent. And they assigned Sears to come out for it. Sears then gave us a date and time to come, but they had a cancellation, so they ended up scheduling an earlier appointment. And so, they came out and got everything resolved. And everything has been working excellently now.

It was no trouble at all. I filed a claim, explained the problem, and they dispatched someone. They came out as scheduled, repaired it, and were in and out in probably less than half an hour. It’s been worth the money, and the service provided has been impeccable. I like the convenience of knowing that the service I pay for will be handled professionally and promptly.

When I have an issue, I call American Home Shield. They do my deductible and they connect me with someone right away. I would be told which company I’m assigned to the work order, and to expect a call from them.

However, I really had a bad experience this last time with this plumbing company. The first person they sent out, he didn’t speak no English. He kept sticking his phone in my face, as if he was telling me to read something off of it. So that was kind of aggravating. I requested that they send out someone that understands English after that but they ended up sending him out again. They couldn’t rectify the problem until they sent out the third plumber. He identified where the leak was coming from and was able to correct it. However, the company ended up putting a hole in my ceiling in the basement where the leak was coming from. They cut out some drywall and did not repair it.

By having American Home Shield, it's nice to know that I have backup instead of having to pay, because I might not have money for it. It would not have been as much if I had just done it on my own. I like that it is covering what I want covered.

I called American Home Shield and had to pay a $100 fee to have them send the same company. All it was was the people that replaced the unit before didn't flip a switch to turn the gas back on to the unit. It was a very simple fix. Submitting a claim was understandable and the instructions were easy to follow. It was just frustrating to have to pay again for somebody to flip a switch. That was absolutely ridiculous.

Besides that, the contractors are great. I've not had any problems with any of the contractors that they send out.It would have been great if I had been able to talk to a human and they would have sent someone out without charging me.

I had a recent claim for a bathroom exhaust fan. They initially sent someone out who said that I need a new motor. They scheduled a return visit and then replaced the motor. The contractors were very professional and prompt. They didn’t take long, and knew what they were doing. It worked well. I had no issues.

I like that I pay $30 a month, and I don’t mind the cost because I got a deal. Everything is covered, and I hope I can keep that. With everything being so expensive, it’s nice to have something affordable. I pay the $125 service fee, they send someone out, and it’s much cheaper than paying hundreds of dollars to fix something at home. I like the affordability, and as long as it stays that way, I’ll continue using it.

It's good to have home insurance. I’d highlight how professional and prompt it was, including the contractors they worked with. They were great about sending emails and calls to schedule around my availability and letting me know when they were on their way. Very professional.

And the process I went through trying to get that recall notice and it being sent over to the company was a complete mess. Because of that, I was in the ICU for a week because of heart issues due to the amount of stress that I was under, which was unbelievable. 

So, I went through the same process with our air conditioning unit, where the technician who came out three times to look at our air conditioner did not fix it at all, to where we had to call a whole separate company to come out and fix the problem. And it was nothing that the previous company stated was wrong with the HVAC. And I had to pay $100 every time that person came out, which was ridiculous.

And the technician for the HVAC was horrible. He was rude and didn’t know what he was doing. But the one who came out not too long ago for the dryer was very professional. They took it upon themselves to realize it was their issue, and they tried to take corrective action.

But the only issue I have with AHS is it’s just way too expensive. The monthly cost is ridiculous. And it seems like if you put in a claim, then they’re just gonna keep jacking up the price, because they say that they have to get the most qualified technicians. But the thing is, the companies that they contract with are not that great. So, it's a shame. I’m now looking to do something else and to find a different company to go with.

They needed to replace the inside of the toilet and the fixture, but they had to get permission from AHS first, which took a couple of days. After that, everything is performing fine now. I would tell others to get AHS if they're buying a home and the seller is willing to pay for the warranty.

But I actually have a claim with them right now for an electrician to come out here, but I have not heard from them. I've been waiting since last week and I don't know if they're coming today.

There's a lot of fear going around these days, especially with seniors, about services like American Home Shield that was the best thing. I'm a widow now. So I felt comfortable.

The issue with American Home Shield is it may be two or three months before the problem starts up again, so I have to pay again to have somebody come out, which I do not like. The issue has not been officially resolved and I have to pay the service fee over and over. That is something I just don't agree with.

American Home Shield has done other work for me and I haven't had any issues with those. I would tell others that AHS is a subpar company. They should work with better contractors.

Hold on...They verified it was me calling, and now they never said I needed a form to fill out, another delay tactic; I played along and stated, please email it now while on the phone. I waited, and they said it was sent out. Guess what? No email. Another fact for you all experiencing this out-of-country domain highway robbery is simply canceling the payments through your banking or credit card company. They are snake oil salesman. The installers they send are constantly complaining about the poor management of dispatching, etc.

Do not accept that they have canceled your contract as they are told to delay and impede the process so you can give up. This is your hard-earned money, and you need to put a stop to their theft and hiking rates at will. In one month with no notice, my rate went from $58 to $78 per month, a 26% hike with no notice. There is more, but as you can see from the countless poor reviews, this company needs to be brought into the spotlight for its bad business practices and let justice by the people have the final say. Please read these poor reviews all over the internet before signing a contract. Buyer BEWARE.

AHS said they would do cash in lieu, but are now denying it as the scam "technician" did not send in the report. I believe he waited two months to send in the report out of spite for me hiring my own guys. I needed water! It has been two months and countless phone calls later and AHS are still fighting it. Now the scam technician sends in a report and only mentions the water tank (which is not covered) and does not mention the well pump (which is covered) out of spite for not working with him. Now we have to keep chasing to get the full report, but of course AHS puts that onus on me instead of doing their job.

AHS will make you call into a foreign call center for each communication, which takes 15+ minutes to get through to a human and then the person has no idea of what's going on each time and then does nothing to follow up, so they try to waste as much of your time as possible to hope you give up. Avoid this company and Proservice Hvac & Plumbing at all costs! They are criminals.

THAT is fraud, deceptive practices and they have already have many many complaints that have been filed through various agencies and legal systems. Do NOT give them any money without due diligence. There are so many complaints and videos of people being left for MONTHS with no appliances or repairs and replacements were cheap quality and not equal models. I am still fighting with them and don't want anyone going through what me and so many others are going through. It feels like a scam and you will never get to speak to anyone to help.

I’ve been with American Home Shield for five or six years, maybe longer. They get things taken care of quickly. If you’re concerned about your appliances needing work at some point, it’s good peace of mind. Every time I’ve called them, they’ve taken care of it.

In the meantime I made one phone call to a local plumber and they came out the same day and replaced the broken water heater. AHS refused to approve the contractor forcing me to pay out of pocket. Customer Service refused to let me speak with a manager and advised they sent an email request and they would get back to me in two business days. Just horrible service experience. I honestly would not recommend this company to anyone.

I’ve had American Home Shield for more than five years. I got it because my home warranties went out, and I wanted to have a warranty service for my appliances. I like that it's convenient to go online and book your service, but when I call for service, I don’t like having to go through the recordings and all that stuff. It’s kind of hard to get to a representative, so that needs to be improved.

Not all service providers are the same. Some are good, some aren’t. Sometimes there’s a lack of timely service and communication. But so far, all of my repairs have been resolved and everything is back to normal.

American Home Shield ended up replacing the washer, which was great, because the drum alone would have cost almost as much as the machine. This was actually the second repair on it, though I don’t remember who did the first one.

We waited about a week and a half to two weeks to hear back. We’re senior citizens and couldn’t keep going without a washer, so we bought one ourselves. Then we got home and saw an email saying American Home Shield was paying for the replacement.

We bought another Maytag, the same type of machine. We purchased it on Black Friday and used a military discount, so we got a really good price and basically broke even with American Home Shield. We probably would have paid more otherwise, but we were fortunate.

I’ve been with American Home Shield for years, and they’ve always treated me well. I’ve only had one or two claims, and that’s it. They’ve been really good overall. Sometimes things move a little slow, but that’s usually on the service provider, not them.

The home warranty is easy to use. I honestly can’t think of anything negative to say. You do pay a little more compared to some other companies, but I’ve been with them long enough to know what to expect.

The technicians came out, were completely professional, found the issue, and fixed it. We had heat again right away. The thermostat had gone out, which caused the air conditioner to kick on and freeze up. There was an underlying problem that could have been much worse if they hadn’t caught it.

We started with American Home Shield in October. We bought the house last year and had a different warranty that came with it, but we weren’t happy with them. We’d heard good things about American Home Shield, decided to switch, and so far we’re really happy with them.

So, I have to call them multiple times to try to get an appointment set. Then they came out. I left them a message and told them to call me when they were there so I could review with them.

I have a tenant in the house and wanted to review with them directly what was going on. But they did not call me. They went in. And I was told by the tenant that they were there for two seconds, looked at it, and then left. I called them to follow up. I didn't get any response from them.

I called American Home Shield and spoke to someone who told me that they are reviewing the estimate. And then I called back the next day because I did not get an update. They told me that they sent a report saying that there were toxic materials in the home, and they couldn't enter, even though the tenants said they did enter and they were there.

So, I said, “I don't know what that means. There's no toxicity when someone is living there.” And they said they would find out. They sent them a message.

During this whole time, my tenant did not have any hot water. So, I called back the next day and asked if they got an update. And the response from them was that they were reading that there were some illegal substances, so they couldn't enter. But they did not enter.

Now, they're changing what they're telling me in the report. I reached out to them to get an update on what's going on. I spoke to the tenant, and they said they don't know what they're talking about.

This went on for a week, trying to get an update from them.

I called the CJ Mechanical. And American Home Shield reached out to them, all the while telling them that my tenant has no hot water. I said, “If they're not gonna go in, I need someone else assigned to get this job done.”

I just spoke to a supervisor and to another supervisor. They told me that they can't assign it to someone else because CJA Mechanical has already gone there. I said, “Okay. Open up another service ticket then and assign it to someone else.”

And then within an hour, I heard from that assigned vendor. I scheduled them to show up the next day. They went in and reviewed it. They were in contact with me afterwards. And then we got it resolved after an order was placed for a replacement tank.

Then we followed up with American Home Shield and told them that I'm not paying for CJ Mechanical because they didn't do anything. We reached out to them for a week, and we got no response. It took me a week and a half for them to finally show up to inspect, anyway.

After they showed up, they told me that we can't refund it. I'm paying them for a diagnosis and doing the work if it needs to be done, not just to show up. But they can't refund it once they show up. So, I just spoke to someone else, and they told me the same thing.

I spoke to another supervisor. So, it was two supervisors then. Finally, I got someone in escalation who told me to look into it, and they'll talk to someone. Then they refunded me.

But all the while for this whole thing, my tenant did not have hot water for over two and a half weeks. They wanted a rent reduction. And I spent countless hours trying to get this issue resolved. It took three weeks.

The heat's working now. I'm gonna tell them if I have any issues, to make sure American Home Shield does not assign CJA. But I am 100% confident that when I called, they couldn't assign it to specific vendors, but to whoever is available.

At the same time, two issues needed to be looked at. So, I called them and said, “This one's assigned to this vendor.” And you assign this other one, they're coming at the same time. They said, “We can't open up another ticket. Let's go through the whole thing again”.

They opened another one, said, “This vendor is not listed as servicing”. I reached out to the vendor, and they told me, “We service that all the time. I don't know what they're talking about.”

So, they had to call American Home Shield, finally got them signed, and they took care of both issues at the same time. Every time I have to call American Home Shield, I feel this same way.

When the individuals from Susina Electric & Appliance Services LLC showed up, they made a phone call to let me know that they were on their way. They came out twice because they fixed my washing machine and my stove.

Initially, the big burners of my stove weren't working at all. They were worn out. It was with Sears, but they never showed up. They kept pushing me back and not telling me why. I kept calling them, but I couldn't get anybody. So, I called American Home Shield.

They sent Susina Electric & Appliance Services LLC again. They ordered the parts for me to put in and fixed the stove. So I could use it while the parts came in. I just had to pull them in and put those back in. They came in, and they did the work fine. They did a good job, and the service was great.

I called them on the 13th about the washing machine. And they said they will call and let me know when they can come out. On the 14th, the technician, Sam, called and said that he was in the area. He came, and he fixed my washer.

He changed the parts out, what needed to be done. I thanked him. And he went on about his business.

I have had American Home Shield for almost 24 years, since I bought this house. The service is better this time. I know one time I had to get my water heater done, and it was ridiculous.

They sent someone out, and he wanted to charge me up to $1,000 to change a water heater. And I said, “I'm not doing that.” They kept giving me a runaround, and it really did bring up my blood pressure.

My son and I were talking. He said that it shouldn't be like that. The people are just trying to make more money off of me. And that’s not the way it's supposed to be.” I told him that this is unfair. I've been with them all these years. So, how come they're gonna tell me what I need?

All I know I need is the water heater. I don't need any extra stuff they were talking about, and I'm not gonna pay for that. I can't afford that. I'm paying them to take care of me. And I told them that I'm very upset, and it’s ridiculous that I have to go through this.

In the end, they asked me what I wanted to do. I said, “Well, give me the money to pay for my water heater, and I'll get somebody else to put it in”, which is my son. He’s a licensed plumber, so I got him to put my water heater on.

He said, “Momma, all you need is the water heater”. So, I don't know what the other people were talking about.” That was the one problem I had with that water heater. But with the last two jobs, everything was done.

As a matter of fact, I referred my kids to them because they were pretty good. I just told them that it was ridiculous with Sears because Sears never called or showed up. Normally, the company shows up on time.

They're gonna be here within the time period that they say. And Sears was like, I was waiting all day, from 7:00 a.m. to 6:00 p.m. But they never came. I waited four or five days. They were supposed to come on the 14th.

And then they said they were coming on the 15th, 16th, 17th, and 18th. Sears Home Care did not treat American Home Shield people right. So, it feels like they push us back to take care of their company.

If you try to call them back at the number that they give you, you can’t get through. Everything was AI, or automated.

They also kept changing appliances, and they changed mine. My stove was a General Electric, and then they had an Admiral stovetop, which wasn't my appliance name. So, I'm like, “You're changing the name, and the time. It just doesn't make sense.”

They said they’re sorry about it and that they’re going to make sure I get someone to come there and do it right away. It was with the first company, Susina Electric & Appliance Services LLC, who came that I had my washing machine fixed.

Someone from them came in and did the job. He said, “We're gonna get the other parts for your stove. And we're gonna send it to you.” He showed me how you just pull it in now because when I clean my stove, that's what I do too.

He also said that's all I have to do, because they're old and it's gonna go out again. I got my parts to exchange when they go out again completely. They did a good job. So, I'm very happy with their work.

I put in two work orders. One for the garbage disposal and one for the washer. The garbage disposal technician was in for about five minutes, and the washer technician about the same. The washer technician told me there was nothing wrong with the washer, but I had a leak. The garbage disposal technician said he’d submit my work order and get back to me, but they’re on a busy schedule.

He didn’t call for a couple of days. The washer technician had already told me the washer was fine but there was a leak behind it. I called American Home Shield to adjust the work order to cover the leak. The representative said they’d add it while the plumber was there, but in the end, the plumber left, and there was a $125 dispute on both ends because nobody did anything or stayed in contact with me.

When I followed up on the garbage disposal, they said it would cost $700+ because of a pre-existing condition. I explained we’d only owned the house a year and didn’t know what happened before, so we didn’t want to pay that. We had five minutes with a plumber who had no tools, and the washer/dryer technician said there was nothing wrong with the washer. That was $250 spent with no resolution.

I wasn’t asking for any money back or compensation for the plumber or garbage disposal issue. The plumber was there for a few minutes with no tools. All we wanted was for them to fix the leak behind the washing machine, and we were willing to cover the cost. For two months, we went back and forth with false reports and unresolved work orders, constantly calling to find out what was going on.

It turned out the washing machine was broken, causing the leak at the back. I wanted them to fix the leak, but I spent $250 and got no work done. The bigger problem was how the American Home Shield representatives spoke to me. Each time I called, I was initially told it would be resolved and that they would transfer the work order.

In the next conversation, they said, they can’t transfer the work order once the plumber leaves, even though he was only there for five minutes. I explained the phone calls I’d been having, and they seemed surprised. They promised to review the calls and get back to me, saying they’d call by the end of the day, but I got that same response three or four times.

Between the bad phone calls, there were a few good ones where someone said they were taking care of it. But the next person would say No. Meanwhile, they had $250 of my money, and I kept requesting a supervisor. I was promised callbacks repeatedly. This went on for over a month, until the end of October or early November, until I finally got a supervisor who couldn’t believe what had happened until she started investigating and reading the notes.

I was telling the supervisor exactly what people had been saying to me, promises of compensation, they'll be out in a couple of days, or I’m on the list, and so on. Then a week later, I’m told they can’t do it because it’s $700. They didn’t tell me that a week ago. Meanwhile, the garbage disposal leak is still there a week and a half later. Nobody called me back. I had to keep pursuing it. They said it was a pre-existing issue, but I wasn't notified while all this was happening. I was left with leaks for another week and a half.

The situation with the washing machine was a whole other issue, very similar to the garbage disposal. Meanwhile, American Home Shield continued to hold my money and take automatic payments. For about two months, they kept billing me while I had $250 tied up and two leaks in my home. After all the back-and-forth, I was done and ready to drop them and pursue other options.

I wanted nothing to do with them anymore. They kept saying they’d take care of it, then a few days later, someone would say, they don’t know why she told me that, that’s not how it works. Meanwhile, they were holding $250 and nothing was done. On top of that, my husband had two strokes during this time, and after about a month and a half of constant back-and-forth and empty promises, I was completely done.

The next person I spoke with was rude, acting like I hadn’t been paying my account for a year. On the positive side, someone finally came out, fixed the leak, and I was sent a $125 refund for the plumber who wanted to charge $700, something I hadn’t been told about. This all happened a week and a half after the initial visit, despite being promised they’d get the part and return within a couple of days. It was frustrating how communication and billing got so mixed up.

The garbage disposal wasn’t going to be fixed unless I paid $700+. By the two-month mark, there was really nothing great to say about the experience. But the last supervisor I dealt with, after 10 to 12 calls, was very kind. She understood, sympathized, and empathized with how I was feeling throughout the process.

I was taking care of my husband, who can’t walk or talk, and needed to wash clothes while I was also recovering from a tummy tuck. Meanwhile, nobody came to fix the leak in my washing machine. It wasn’t actually fixed until maybe two or three weeks ago, in mid-November. Who does business like that, continuing to take money out of my account while leaving problems unresolved.

I was trying to be reasonable, but they kept saying they’d take care of things and didn’t. The last supervisor I spoke with, Ms. Terese, was very thorough. She went through all the notes and calls, verifying everything I had told her. She couldn’t believe what had happened until she reviewed every single interaction and identified who had been helpful and who hadn’t.

While waiting for approvals, Ms. Terese did everything she was supposed to. Even so, the process still took about a week and a half to two weeks. She was very thorough, asking me to verbalize every detail. At first, she found it hard to believe that everything had happened exactly as I described, thinking perhaps there had been a misunderstanding or miscommunication.

In the end, Ms. Terese realized that everything I said matched word-for-word what was in the notes. She was very apologetic, and the issue was resolved, though it took far too long. I can’t say I’ll stay with them long enough to go through this again. I’ll be looking for someone else.

Ms. Terese really smoothed things over. She kept me updated every day, calling to let me know she was still working on it and promising she wouldn’t let me down. Even on busy days, she would call to explain what was happening, which was a relief after so many people had promised callbacks and never followed through.

Even after Ms. Terese fixed everything, American Home Shield tried to bill me $125, after all she had done. I immediately called and explained that the charge was inappropriate. Within five minutes, they apologized and told me to disregard the bill.

Right now, I can’t give an overall positive opinion. If I had to highlight a “star,” it would be Ms. Terese, the supervisor who monitored all the calls, followed up consistently, and didn’t stop until everything was fixed. But one person can’t run a company, over half the staff clearly weren’t on the same page. They seem to be trained inconsistently, and some likely have bad days with customers.

I’m a retired veteran with 32 years in customer service, and in my experience, I never treated customers poorly or ignored their problems. I always followed policy and tried to fairly compensate people when things went wrong. What happened to me was unusual, one in a thousand, but in my case, two different companies came out, did nothing, and left me with leaks. I understand it’s not normal, but that’s what happened.

Absolutely. They only improve when they acknowledge mistakes. If a company wants to truly satisfy customers, they need to hire people who will get the job done and lead by example. That’s more important than any single experience. As a corporation, American Home Shield doesn’t realize that I’ve been completely worn down by their process.

The higher-ups don’t really know. They hire people to do the job and set a good example, but in my experience as a former boss in the industry, if someone mishandled a situation like this, I would immediately address it. It only takes one mistake to see the impact. I’m trying to be fair and base my opinion on what actually happened, not my frustration.

American Home Shield is prompt with service. Sometimes they try to deny a claim by saying it’s not normal wear and tear, even when it is. Overall, though, it’s a good warranty company. They take care of their customers, and I would recommend them.

I called to see if AHS would fix my kitchen range. Someone came the first time but didn't even look at it. They didn't even pop it open or look at the duct. They just said, "It's an engine issue. It's not wired right. But we don't work on the brand. You'll have to call AHS." The brand of the range and other details were provided when I placed the service request, so that was a waste of my time.

They then sent a second company who came, looked at it, and said, "No, it's not an issue of wiring, it's an issue of the ductwork because it's a 90-degree angle and that doesn't work and it causes the air not to go out," which is not true. They gave a false diagnosis. The second company did not bother to open the metal casing outside the kitchen range hood. I don't know how they know what my ductwork looks like and if it's a ductwork issue because nobody bothered to open the lid and do a test. If you actually turn it on, you can even hear it on the vent that's on the exterior of the house. It is vented to the outside, but nobody bothered to open and test it. They just looked at it and diagnosed from the outside.

They claimed that it was a ductwork issue, and ductwork in the policy and my agreement states that it is covered. However, they said that ductwork for kitchen ranges specifically is not covered. That was a waste of money on the service request, and a waste of my time taking time off work to let technicians in. Nothing was done besides opening the filters underneath, which I can do and that tells you nothing.

I tried talking to AHS, if they could escalate or talk to management. I tried everything and there was no help from them. They just wanted to quote it with a company to do ductwork repair when it wasn't even tested. That's a diagnosis I can't trust. The ductwork is up against the ceiling, not at the bottom where the filters are, and air doesn't go up. If you put a paper towel under my range when it's turned on, if it works properly, it should hold it in place. It should suck it up because it's pushing air outside of the house. My range pushes air inside the house as if you were turning on a hair dryer. That's not normal, and I don't think that's the ductwork either.

Something's not wired correctly, but AHS didn't investigate or send somebody else to open it or test it, even though I told them the previous technician didn't do any of that. They just diagnosed that it was bad ductwork by looking at it from the outside. They didn't look at the connection from the duct to the ceiling. They didn't test it or remove the range to see if it blows air that goes outside. They didn't do anything like that, so to me, it was very poorly diagnosed.

They also wouldn't take my request to send somebody to properly diagnose it. They just wanted to send a quote to pay for basically redoing all my ductwork in the ceiling. I would be responsible for covering the cost of all the drywall and all the stuff I need to redo in the ceiling for something that's not even diagnosed. I was like, "Thank you, but no thank you." I'm not gonna cover all that because that quote was gonna be for me to pay out of my pocket. I'm not about to spend thousands of dollars ripping out my ceiling, redoing ductwork, when I don't think that's even the issue. I need a real technician to come and diagnose it. But I'm selling the house and moving, so at this point, I don't care. I’ve been with AHS for over a year and as soon as I move out of this house, I'm canceling. They’ve been garbage.

I also called to have a bunch of electrical work done, which they told me would all be covered. Then, when I called again to place a service request, they told me, "Since it's multiple items and if you wanna put them in the same service request on the website, it won't let you do it, but give us a call and we'll do it over the phone for you." I called and specifically told them I have a certain amount of outlets that are not properly grounded and a number of ceiling fans that are not properly wired. They don't work from the wall switch. They only work from the remote. I explained everything, asked them if it would be covered, and they said yes. When I called the second time to schedule the service order, they told me it isn’t

I've been able to use AHS to come and service my AC. Complete Air Mechanical came recently and they were able to fix the issue. I had a claim with AHS to fix my fridge, but I've paid for two service requests for the same issue. Right now, I'm waiting for the fourth visit of a technician to come and try to switch the motherboard after they switched so many other parts, trying to fix the problem. I’m extremely dissatisfied because I'm paying $100 a month. There are so many things in the house that AHS won't cover, so I gotta go.

Most of the time it’s fine, but sometimes it’s hard to understand the person you’re speaking with. The calls are routed to the Philippines, and a few people have heavy accents. Overall, though, it usually works out.

The technicians came out the first time and replaced something, I’m not sure what, maybe a clip. Not long after, the rack dropped again, so we called them back. They said they would contact American Home Shield and get back to us, but no one did.

I called again and was told it wasn’t covered because it wasn’t normal wear and tear. I was upset and asked for a second opinion. They sent someone else out, and that technician made the repair with no issues. Everything is working now. It just took a long time to sort out and a lot of phone calls.

I’ve been with American Home Shield for at least 15 years. When they’re good, they’re very good, and they’ve saved us money on certain repairs over the years. The downside is that everything feels very cookie‑cutter. You always get transferred to the Philippines, and they read from a script. It feels like everyone says the exact same thing, and you have to sit there while they read the whole speech.

It’s hard to have a real conversation and explain what’s broken or what was repaired. Sometimes it feels like they don’t fully understand. I’ve had to ask for a supervisor on several occasions. There seems to be more complication because of the language barrier. When you’re trying to explain an issue, they just keep repeating the same script, and things get lost in translation. Even with that, overall, I’m still satisfied with them.

I have a pending garage door opener repair from the fall. American Home Shield sent someone out, but I’m in New Jersey and the contractor they sent was from Florida. He was traveling through the area and picking up work. He tried to sell me several hundred dollars’ worth of extra stuff, and something didn’t feel right.

I told him I’d get back to him and called a couple of local garage door companies. Both told me he was basically trying to rip me off. I called back and spent hours back and forth to get it sorted out. I had to go through a supervisor, and finally they told me I could hire an outside contractor.

They said they would only give me $100 toward the repair. That doesn’t make sense to me, because the service call fee alone is $135. I’m paying more than I’m getting back, even though it’s supposed to be a covered service. In that instance, I was not happy.

I got American Home Shield because I own a home, and I need it to protect my house for different things. And the best part of it is that it’s saving me money. And they called me back within an hour to set something up, which was wonderful. So, I had no questions and no problems with AHS at all.

When we were at our previous address, we had a problem with our stove, and they came and fixed it a couple of times. And now, we’ve had an issue with our refrigerator, and we've had five visits from different vendors. The freezer part of our refrigerator-freezer is not freezing. And the ice maker leaks because it’s not freezing. And when the technician from the fifth contractor came out and looked at it, he said the same thing. They said that LG refrigerators are badly made, and that they’re gonna have this problem forever.

And we also had the compressor replaced last year. And when a technician from Gary Appliance Repair came out two weeks before this last one, he claimed that he had fixed the problem. He found the leak and repaired it. He didn’t replace the compressor, but he repaired the leak and said that we shouldn’t have any more problems. And less than two weeks later, it wasn’t freezing again. It was leaking and doing the same thing.

So, we called American Home Shield, very upset, and told them that the same thing is happening. And this will be the fifth contractor that came out to fix it, so it’s not fixable. And they keep doing the same thing. And so, I threatened to cancel and to call my attorney, which I did. And they’re prepared to do whatever they need to do on our behalf to make sure we get a new refrigerator, because we’re paying for something that we’re not getting.

And so, we refused the service of the last contractor because he would do the same thing that the other contractor did. And he was doing the same thing the other guy had just done less than two weeks ago. And so, we said that we want another option. Because we’re not gonna continue to do this. We’re not gonna keep calling, and a technician is going to come out here and do the same thing, and then have the same problem. So, then the technician said he’s gonna go call his supervisor. And then he came back in the house and said that they agreed that we need a new refrigerator after all this time.

But none of the contractors were rude. It’s just that they either didn’t know what they were doing, or, as they said, that LG is just a bad refrigerator.

And the representative from American Home Shield sounds like they are reading from a script and not listening to what I was saying. And she barely speaks in English, so they didn’t really understand what I was saying, or they weren’t trying to listen. And I barely understood what they were saying. All she said was that they understood what we’re going through, and that they’re gonna send a repairman out to evaluate, which is the same thing they’ve been doing over and over again. So, I ended up hanging up on her because the language barrier was there.

I’m really good with American Home Shield. It’s a nice convenience, especially for new or young homeowners that don’t have a lot of money on hand. If I’m new in a neighborhood, I don’t know who’s a good or bad vendor. American Home Shield already have done that homework. That’s quite a service for any new family coming in. The cost isn’t bad either. I just like the company.

The electrician was friendly, but he charged me $125 for tracing the wire. That should have been covered under my warranty. He replaced the breaker in my breaker box that wasn’t working. Once we tested everything, there was still one socket in my master bedroom that wasn’t working. He said that was gonna be an additional $75 just to run power from one of the other sockets in the room to that socket to get that working. I ended up paying $225 that day.

I don’t even think the electrician got a chance to look at the ceiling fan in my grandson’s room. The light on it is dimming and the fan is still not working. He did tell me the warranty doesn’t cover outside fans. I was thinking, “What does my warranty do me any good for?” I don’t want them to charge me another $125 to get them out and take a look at the ceiling fan.

Overall, my experience with American Home Shield has been okay. I’ve had good service for the most part. The only complaint I have is that, because we go with different companies every time, if I’m having a similar situation, they approach things quite differently. I’ve had a few problems with the breakers over the years and continue to have the same problems. It’s very confusing to me if my home is under code. I’m worried that I might be receiving conflicting information on the codes and the status of my breakers depending on the contractor. I’ve had them come out and do several methods.

I hadn’t had any conflicting issues with the AC or the heat or anything like that. The breakers are what I’m really concerned about because it seems that the codes change. Depending on the contractor that comes out, their mindsets change. One might tell me I have a wrong breaker system to begin with, and the other will tell me it’s fine. I would prefer if we could stick with a company that has a philosophy that I could follow to maintain my house.

I would recommend people to go to American Home Shield. They said that if they can’t fix the appliance, they will get a new one. There was a time when I scheduled something with them. They scheduled me for a week later, and I told them I couldn’t wait for a week. The gentleman ended up finding me somebody immediately. The only thing I don't like is their prices went up. But from the service I’m getting, it’s okay.

The plumber came back, looked at it, and said that he had to take a camera through here. He told me that’s not covered since that’s a special thing. But that’s how you diagnose the problem. Why is that not covered? I was under the impression that it’s covered. I wasn’t willing to pay for that. The plumber also gave me some more information, telling me about how other companies offers this compared to American Home Shield. He mentioned that they don’t do extended water lines from outside. They only do what’s underneath or what’s inside the house. What if something happens from the street to my house? They're going to say that’s preexisting since my house was built in 1963.

It turned out that I got misled when I signed up. I purchased the highest plan American Home Shield offered. They said the diagnostic is covered. After thinking about it for some time, I decided to cancel. I also heard from other people who had American Home Shield for 10 or 20 years. They said they didn’t cover their issue. When I’m with somebody that long, I expect them to take care of me.

I went through the runaround to be canceled. It’s a lot easier to sign up than it is to cancel. I had to be on the line three times with three different people. I had to repeat myself three times to explain why I wanna cancel. That was a pain in the butt. But the customer service people were understanding and patient.

It took me 15 times of calling, not getting the answer, and it went on about a month and a half. It wasn't until I went to Twitter and tagged American Home Shield on Twitter that I got my problem solved from somebody higher than the person who was giving me to run around on the phone. I had to put them on blast on social media and then people contacted me right away and fixed my issues.

For my recent claim, the D & J guy was perfect. I talked to the gentleman on the phone. They were very professional, came in, did the job in a timely manner, left no mess, and I would highly recommend them.

I haven't had an issue with American Home Shield, for the most part, other than that one time with that part on my air conditioner. They come out and they do everything like they're supposed to do and we've been good.

My washer, dryer, and my dishwasher issues happened at once. And they got it done. I was afraid the parts would take a while, but the parts came in. And within a week, they had everything working again. Hornet worked on one of them.

AHS’s fees used to be a lot cheaper and I know prices have gone up. But it still saves me money. I've gone to the website a couple of times to book a repair. And it was good. I was able to navigate and get to verify that I am going to the services covered. Sometimes I have a question, so I call instead of booking a repair online.

When I go online to get a request service, sometimes it doesn't always work. It says I have to renew my policy, but my policy has been renewed. I don't know why it doesn't get updated.

Go ahead and get a policy, get it started. Just watch the pricing because it can go up unannounced, and that's what happened to one of my properties that went from 89 to 139. So I canceled that and kept one that was still at 89. They did offer me a lower price. But they couldn't compare with their competition. Choice all those guys were always towards down around, less than $100 annual. But then the service fee was $69 rather than $100. So all in all, they just wouldn't even come to that point.

The experience with American Home Shield has been okay. Some of the people, I don't know if it's because of parts or what, but we had a dishwasher issue that took almost two and a half months to reconcile and get fixed, but it did get fixed. It's just I don't know if he was just overwhelmed with other customers or what, but that was the longest period we had with a dishwasher. Because he would order a part, and then turn around and say it was something else, a whole lot of back and forth. But it did eventually get fixed.

But I’ve seen some limits in my contract. We thought we had a clog in the toilet, but Gray Cap Plumbing came out and said they couldn’t do anything. They listened to everything that we had to say about what was going on, and they said the toilet had to be removed. But because of the way my contract is with American Home Shield, it would not be covered.

My son removed the toilet. I then called a local plumber to snake it, and he did it more than five times. It went all the way through, but we’re still having a backup. He said the drywall in the basement will need to be removed to see what the problem with the plumbing is.

He’s telling me that it’s gonna cost $4,000 to $7,000 to go in. I don’t know if it’s gonna be covered. That's very stressful, a week before Christmas. I wish the contract were more lucrative in that respect.

My experience submitting claims has been very good, and they take care of my problem. It was a process with the hot water heater, but they ended up replacing it. They also replaced the refrigerator.

I had a plumbing issue. First, it was just a little leak in the faucet, and then it became a big leak when I noticed the bill, so I called it in. They came and changed out the faucets in the tub. We also discovered that one of the faucets outside was not hooked up anymore and I was not getting any water. They noticed that, too, so since they were there, they checked that for me.

The first guy who came out couldn’t stop the leak, so he said he would report it to his supervisor. Two or three hours later, another guy called, came over and did the repair, and they were very good. They had to get a part, but they completed the job the same day.

I didn’t even ask for people that I preferred. I just wanted another company on the vendor list. They fought me tooth and nail to do that until I got high enough in the ranks. I had to escalate and ended up three or four levels above the person who deals with the everyday stuff before someone was willing to do it. All the levels below claimed wrongly that that was impossible, that they couldn’t possibly change the vendor.

Recently, I had a problem where the water heater caught fire, and that was replaced. The vendors that I did end up getting were very good. Generally, we’ve been happy. The coverage is very good. I have no complaints about AHS or the vendors that came out, only that they attempted to send bad vendors to my house. I blocked that, but that was very, very hard to do.

I called the service department to let them know the job wasn’t complete. That’s when I learned the technician needed to order a part. After it arrived, he came back and finished the job. Communication was still a bit difficult, but the work was done well.

I’ve only used Home Shield once or twice since I’ve been here. After that initial situation was cleared up, everything went well.

Recently, I had a claim for my microwave and it went fine, except there was a delay installing the new one, which they covered. They had trouble finding someone in my small town and eventually had to arrange for a technician from the next town over.

They finally installed it, but there was about a week’s delay because they initially said they could only use technicians in my zip code. My town only has about 8,000 people, so there wasn’t anyone local who installed microwaves.

The technicians were excellent, they did a good job, and I had no problems once I figured out that part of the process.

The response time is pretty decent. But the customer service representatives weren't very friendly when I had to deal with them. They wouldn't listen, and they're pretty much like, “Okay, this is what you get. I don't care”.

My heater didn't wanna turn on, but only in the middle of the day. It turned out that a gas valve had to be replaced.

The contractor was wonderful. I got a call and was told that they'll be out this day and time, and that I just have to make sure somebody was there to let them in and do their job. I wasn't there initially. The person who did everything knocked on the door, and my sister-in-law let him in.

He probably figured out the heater didn't wanna turn on. So I'm assuming he went on the roof to see what was going on and saw that the valve was sticking. He said he was gonna run up to a supervisor and that they would give me a call whether the unit had to be fixed or replaced.

The next day, it worked perfectly. It responds when I turn on the heater, and it turns off when I want a lower temperature or a higher temperature.

I don't usually use it very often, just once or twice. So it's really hard to justify the yearly contract price of $600. And now that my service fee is $100, it's a little inconvenient.

I am in a rural area, and not a lot of people who own businesses here accept other insurance. For example, JW Heating & Air doesn't do a whole lot of other contracts. It's either cash or American Home Shield and one other insurance.

Efficiency Experts Air Conditioning and Heating came out the same day they contacted me. They fixed the dryer’s control board and an igniter. And it's been good since then. Their service is excellent.

I've been with American Home Shield for probably 20 years, and their service has been good. I just need coverage for the appliances and everyday things here at my house. The price is getting a little high now, but I guess everything's getting higher.

I essentially put in a claim for a door lock change, which I had done before. I was doing it this time because I had swapped out the nanny. So I wanted to get the locks changed after that. And so, put in the request.

I checked back on it after a couple of weeks because I had forgotten about it, and I noticed it was canceled. So, I put it in again. It took a while for them to assign it. But they finally assigned it to somebody, and that person came out. I explained to him what I was looking to get done.

He said my policy doesn't cover that. And I said it does because I'm getting the exact same thing I had before. And then the guy left.

When I called to tell them that the guy they sent out said something about the coverage, they were telling me that I had sufficient coverage, and that maybe he just didn't know. They were supposed to call them.

They said they have to put in a ticket for them to see what they think the diagnosis was. And I was like, “It's not really a diagnosis. These are just lock changes. Is the amount of doors and locks covered or not?” And so, they said we still have to give them 24 hours to respond.

24 hours went by, and the contractor didn't respond. I called them, and they said we have to give them another 24 hours to respond. And that continued for a while until I asked for a supervisor.

Essentially, they're like “We have to get the diagnosis before we can move the claim for it”. And I'm like, “Can you just assign it to a different person at this point? Because it's not a diagnosis. The guy never touched anything. He didn't come into the house.

I was in my garage when I told him what I wanted. And he said it wasn't covered. We went back and forth. And he left my property. I don't even know if he took any notes. I was like, “I don't know what you guys are looking to get to do.”

At this point, it feels like they were giving the contractor more space to respond when they never even did anything.

They could have just gotten me moved to a new one and ensured that that person understood what was covered and came out on time.

The contractor actually never responded to them. I get it from their point of view. But you would think that they would have some type of contract that says,”If we reach out to you for you to stay in our network, you have SLAs to respond”. But that never happened.

Eventually, they just said they’re gonna cancel it, refund my deductible, and then I can put in a claim, start all over, and get reassigned to a different person. And I asked if it was possible that I would get reassigned to the same person? And they said it’s possible.

So, I just went ahead and did something different for myself, but I never actually trusted that they were gonna ensure that the claim was assigned to a contractor who was gonna come out.

The first time I put it in the claim, they didn't tell me they canceled it, because they didn't have anybody in network to do the work. It seems like they had a pretty weak network. They could have told me to go ahead, do this, and then they'll reimburse me this amount.

But their customer service was just terrible. However, this last claim was pretty straightforward. It was a drain leaking claim. They can work with the diagnosis, and they apparently got it assigned to someone.

The person came out within three days and fixed it within two hours of being here. It was super simple. But that other situation literally drained me. It just seems like there should be more focus on understanding what they're dealing with.

I know these are call centers and scripts. But there has to be at least one person on the team empowered to say, “I think this might need to go a different path and we might need to try something different 'cause this doesn't make sense.”

I went online and initiated the claim through the American Home Shield’s website. I thought the process was fine and relatively easy. The furnace was not starting. I received the email of the contractor that they had notified. That was the closest place that dealt with American Home Shield.

I submitted the claim on Saturday or Friday. And then I received a call on a Monday morning, and Superior Plumbing Heating & Air Conditioning, Inc. came right out. I think they were professional, as they got right to the issue.

They didn't necessarily share what they were doing to fix it. But they got the furnace running. They had to order two parts to be replaced. They came back the next day and replaced it. And it seems to be fine now.

I think that the quickness with which they've done the work, and in prioritizing the person were the best, at least on the two calls that I've had. So if you’re thinking about getting coverage for whatever reason, I would definitely recommend them.

The other one was the washer, and it turned into a nightmare, we were without it for almost six weeks. The first time, the technician spent maybe 10 seconds on it, pushed a couple of buttons, saw some lights, and said the pump and housing were the issue. They sent the parts by Monday, but it took another two weeks for someone to come back.

The technician came back, installed the pump and housing, and I turned it on. It spun but started making a loud grinding noise. I caught him before he left, and he restarted it, it did the same thing. He said it needed another part and that someone would have to come back to do a diagnostic.

Two weeks later, the original technician came back, did a diagnostic, and said the motor was bad, they needed to replace the magneto and the motor. It took another two weeks to get the parts installed. Once everything was done, it worked great, but we were without the washer for almost seven weeks.

It was Sears, and AE as well, both of them came out. When they were here, they fixed it, but I must have called Sears at least 20 times that month trying to get someone out sooner. They kept saying there were no earlier appointments, and finally, we were told not to call again.

I called American Home Shield and they said we had to go with Sears and other contractors. They said they couldn’t send anyone else out, which I understood, but they kept changing appointments. One time, they were supposed to come on a Monday and called 15 minutes beforehand to reschedule. I had taken the day off, but no one showed up.

Like I said, they did a fantastic job this summer fixing our air conditioner. We were really impressed with the technicians. The issue wasn’t the quality of their work, it was getting them to come out. The first visit was Sears, and the second was AE Factory.

I want to be clear. It was not American Home Shield. It was Sears. The technician even told me they only have three appliance techs in town, and all three were at our house at one point or another.

The warranty was fantastic. They’ve got a maximum payout now, we still pay around $30 a month, and the max is about $1,300. But for our furnace or this summer’s air conditioner, that didn’t apply. We paid around $3,000, and they covered about $2,800, which was a little frustrating. Still, they came out and did a great job.

Their website is worthless. I work in this industry and can tell them it’s designed that way on purpose, they don’t want them handling things online. They want someone to call so they can control scheduling and limit follow-ups. For our furnace and air conditioner, they came out quickly, which was good because my wife has Sjogren’s. But this experience was ridiculous and left a very bad taste in my mouth.

Customer service was great. Everything was taken care of, we got a call from Sears right away. It took a little time to get the part, but it was shipped to our house, and once it arrived, they came out and replaced the microwave door. It was all very smooth.

I went two months without a working refrigerator. But once they deemed it unrepairable, they covered the cost, and everything has been fine since.

When the motherboard was put in and it still wasn't working, then American Home Shield decided to do a replacement. But they only offered around $900, which wasn't enough to purchase the same kind of fridge I had that broke. That really ticked me off. But they ended up sending me $900 and I bought a new refrigerator that cost me $3,000. I found the whole warranty with them a rip-off. I cannot fault the technician at all. He did everything AHS would allow him to do, but his hands were tied.

I would recommend others who have AHS to demand they replace any issue right off the bat. If they repair it, they will end up losing money in the long run.

This was the first time I’ve used them, and it was wonderful. Everything went great. I had no complaints.

They did come out for my stove and dryer. For the dryer, I had a problem with the person who came out. They had to come out two or three times and I was a little concerned about that. But they did a good job and knock on wood, I have no problem right now.

I like how thorough they were in explaining what was going on, even if I don’t remember all the details. Every visit has been professional, and the service has been very helpful. I’ve never had anything that made me question it.

I want my furnace to keep working because it’s cold and will get colder. Other than that, the service has been wonderful. I’ve been recommending it to people, especially my family. It’s worth it, we’re all going to need it.

I went to the City of Hanford myself. They said once the permit was submitted, they’d sign it immediately because the box was already off and we had no electricity. Edison came out and did something called “booted the meter.”

We were without power for about two and a half weeks. During that time, Jet Electric submitted the paperwork to the wrong place. I called Edison, got the correct email, and had Jet Electric resend it. Even then, they submitted it as a remodel instead of a blown‑out box, so the paperwork got lost in the shuffle.

I finally contacted Edison myself and got them out here the Wednesday before Thanksgiving. They disconnected the weather thingy on top of the house. While that was happening, I called Stan Vierra Electric, a local company. They came out, took a closer look, and said I didn’t need the whole box replaced, just the guts, the bus bar and breakers.

Jet Electric was going to charge $5,800 for the box and $900 for the permit. Stan Vierra said, and Edison confirmed, that replacing the guts didn’t require a permit. By that point, we’d already been without power for two and a half weeks, and the City of Hanford never even received any permit paperwork from Jet Electric.

I have a sister who’s 75 and needs electricity. We were juggling generators and everything else. We don’t have family to stay with, we’re on fixed incomes, and we can’t afford hotel rooms.

I called Jet Electric every day for two and a half weeks. Eventually, the woman I spoke with got short with me and said we weren’t their only customers. They’re based out of Madera, even though we have local electrical companies right here. Not only did they not know how to handle the paperwork, they were also going to do far more work than was actually needed.

Stan Vierra Electric came out that same day, and at the same time, the Edison technician was on the phone with me. By then, they realized how long we had been without power. We had no electricity at all, no lights, no heat, nothing.

American Home Shield needs to use contractors from the local area. They keep sending people from Bakersfield and other places, and nobody local will work with them. I don’t believe American Home Shield or Jet Electric was telling me the truth when I called. It was always, “Your status is urgent,” but nothing was actually urgent. Even after Jet Electric came out on Friday, nothing moved.

Another issue I had was back in July when our AC went out. It was about 115 degrees, and it took a full month to get it repaired. The hottest month of the year, and we had no air conditioning. First they said they had the wrong part, the blower motor. Then they had to go back to American Home Shield because it needed a special blower motor.

American Home Shield sent the motor, but it was the wrong one. The correct part was available locally in Visalia, and Immediate Air Conditioning Service could have picked it up, but they weren’t allowed to without approval. That delay is what made it take a month.

I’m about to cancel the home warranty. They also raised the rate without telling anyone. It went up about $50 a month. I’m paying $187 now, and I can’t afford that.

He never came back. He kept stalling. We called the office every week, and they kept saying they’d call us back. This went on for weeks. Then in August, I got an email saying the repairs were complete. I called American Home Shield and told them nothing had been completed and we were still waiting for the technician to return.

The representative told me, “They told us it was done in August.” I said, “I know that’s what they told you, but it’s not done.” The technician had taken the air‑conditioning unit apart and left all the parts outside in a big pile on my patio. At one point, my husband covered it with a blue tarp so the parts wouldn’t blow away during a hurricane.

Then American Home Shield sent Siever. The technician who came out was very nice. He explained that because the previous contractor had already taken everything apart, Home Shield’s guidelines didn’t allow him to step in or do any work since another contractor had already started the job.

Siever really helped us. They contacted the area representative for American Home Shield, the person who oversees the vendors and makes sure they’re compliant and licensed. The owner of the second company called me and said they were reaching out to that representative. They wanted him to review the photos we took and then go back and speak with the first vendor, because that situation should never have happened. If a contractor is going to work for American Home Shield, they shouldn’t be leaving a homeowner in that condition.

After that, everything moved forward. It took a week or two, but the American Home Shield representative went to both companies’ offices and talked to everyone, including the second technician. The owner of the first vendor, MJS, called me, apologized, and said they were coming out to replace the unit at no cost to me. They did exactly that. They installed a brand‑new air‑conditioning unit, and I didn’t pay anything.

They handled whatever repairs were needed to bring it up to code since the house is older. When we replaced a unit before, we had to pay a good chunk of it, but this time we didn’t pay anything. He took care of all of it.

In the end, I’m satisfied. But it was a miserable experience to get there. If someone had been living upstairs, it would’ve been impossible. We wouldn’t have been able to function. Our bedroom is downstairs, and we lived mostly downstairs during that time, so we managed.

I was frustrated because when I called in, I couldn’t get any real help. There was no real person to talk to. It was a call center in a foreign country, and they kept saying things like, “This is the escalation team,” but it was just happy talk. Nothing was actually getting fixed.

People would call me every day to check in, but nothing was moving. They weren’t even calling the vendors like they said they would, which shocked me, because the vendors told me nobody from Home Shield had contacted them.

Years ago, when we first started, I could talk to someone who spoke English and actually helped. Now it’s just a call center, and they can’t do anything. The right hand doesn’t know what the left hand is doing. All they knew how to do was cancel one request and send another company. It took forever, March to November, almost three‑quarters of a year.

I could have just called someone else and paid for it, but that would have voided my coverage with Home Shield. If I called a contractor on my own, Home Shield wouldn’t cover it. I don’t know how to fix that, but they need more local, US‑based people who can actually help, because it was miserable. Calling them felt like calling into a black hole. It’s sad, because it’s going to cost them members. A lot of people will cancel, and my husband even thought about canceling.

In the end, the first vendor was the one who paid for it and gave us the free unit. But the second vendor is the one who got the local rep involved. With Home Shield using a foreign call center, there’s nobody who can really do anything when you have a problem like we did. If I could have talked to someone in the US during all of that, it would have gotten solved.

Home Shield sent me a survey, but I couldn’t even complete it. It was too complicated, and what happened didn’t fit their questions. I just deleted it. The survey didn’t match my situation. I want to thank the local rep in Houston, because he went back and talked to MJS, the first contractor, and that’s how it got resolved.

The interaction with the plumbing company started out really well. The plumber they sent out was very personable. The problem was when he replaced the heating elements, it still didn’t work and we still had no hot water. We were told that they’d have to replace the hot water tank, and it ended up being 20 days before we got the new one.

The plumbing company said that they were waiting on approval from American Home Shield. When I called and I finally got ahold of somebody in American Home Shield, they said that there was going to be an additional charge which we had never even been notified about that that was the hold-up. So there seems to be a lack of communication between the plumbing company and AHS, and then getting everything done correctly.

Evidently, there was a problem with the wiring for the new hot water tank, so I ended up calling a local electrician that we knew here. So between the additional charges for the hot water tank that American Home Shield didn’t cover and the electrician, we’re out about 800 and some dollars.

We’ve had American Home Shield for years. We got it just because my sister had had some issues. She lived at the beaches and said that a home warranty company could really save us a lot of money. In the past, when we’ve had to use them, there were delays in getting things fixed, but it has saved us a lot of money.

But lately, I’m not happy. It started out in the beginning for $50. And then if they couldn’t repair, it would get replaced. And then it went to $75, and now it’s $100. I get it though. Cost of living and everything else is going up, but it’s like I’ve never had to shell out this kind of money before. They’ve done the garage door opener, a fan motor replaced. our dryers, washers and refrigerator. But this time, that’s was a large chunk of money for people on Social Security. My husband’s a cancer patient and I have cardiac issues.

They could improve on the timing in getting repairs done. I know that they’re working with different contractors, but it shouldn’t take three weeks to replace the hot water tank. If I’d had the money, I could have went to Home Depot, bought one, and had it installed within 48 to 72 hours. Also, I shouldn’t have to continually be calling to follow up. So they could also improve on the communication between their customers and the suppliers.

The initial issue I had with the recent claim was that the air wasn't getting hot with our heater system. When we're turning it on to heat, it wouldn't go into heat mode. It would go into the auxiliary like emergency heat. I filed the claim online and it was easy because you click the buttons. The technicians from Air Max were nice, professional and did a good job.

However, we were having an issue with the heat going into auxiliary mode again. We had put a request for them to come back out and they looked at it. And it’s working now.

Communications could be improved. The pricing can be improved. And how they try to hold on to me to stay with them, I got them. When I called about my heat, it went out on Friday or Saturday night. I called on Sunday morning. They assigned a ticket to a vendor who did not call back, and we were experiencing temperatures below freezing. I have an elderly person and an infant, and it’s cold. I called them on Sunday, and the rep said they didn’t have anything before the 5th. I told her that it didn't work for me. They escalated the ticket, and again, they came out the same day, did whatever. It was working up until Wednesday.

I then found out during the call that on Sunday, the technician fee kept going up. When I started out, it was $75. The last call I made, it was $100. This time, it was $125. So I’m like, what’s going on, why the price keeps going up. He was like, Oh, you can't cancel your contract. You got a 60-day window and 30 days after the renewal date. 60 days before cancellation or 30 days after the renewal date, which I was unaware of.

I don't really like them. But they were the only gig in town. And I really don't use them a whole lot. What I do like is when I call, they will send somebody out. What I don’t like is that the service fee is creeping up every month. I barely use it, so when I do call, they do come out.

I'm beginning to wonder if it's worth the cost I'm paying for the service I'm getting, because I haven't had any major problems. A lot of the items that are covered at the moment have all been replaced before I took out the contract with American Home Shield. So right now, I am sending a monthly payment. And I think their charge that they charge to come out is just a little bit overboard.

There are a lot of components in a house, and when something goes wrong, it can easily cost over a thousand bucks. That’s why we decided a home warranty would be easier and less stressful. I think American Home Shield is okay. It has gotten expensive over the years. It started around $40 and now it’s over $100 a month, but it is what it is. For the peace of mind of knowing you can call and get something fixed, I think it’s worth it.

Having a home warranty is easy and convenient. They just go by and fix it for you. You can trust people to do a good job.

Well, the toilet is still stopped up. I gotta keep plugging the toilet and filling up the tank. That's still going on now. And then I asked my daughter to make a claim at American Home Shield because I didn't know if I had their services. She paid for it.

A technician from Rod Plumbing LLC came out. All he did was we plunged it a little bit. I had one of those arms that you can route in there, and I was rotating the thing and trying to get in. He was showing me how to use it.

And I told him it was already going down, so I really didn't have any issue with it because it was going down slowly. He just told me to use and press both buttons on the top of the sink, and on top of the toilet. That's the only way I can do it.

I had a high flow point at that time. Now, I have a regular, standard point. When flushing, he said the water pressure is low. I said that it just fills up to the capacity of the bowl. And he said that I gotta have a courtesy flush.

And that was the issue. But I kept plunging. I had to add more water to it, and then that was it. He got paid. Flushing four times, but it's still slowing, except to suck the waist down. It rolls and moves slowly.

I'm satisfied with American Home Shield. You better get the program because you never know what might happen, emergency.

The thermostat would turn off, and it wouldn't come back on. And then May Heating and Air came and looked at the heater. They instructed me on some different things to do with the thermostat. Their service was very good. And at this moment, it's functioning fine.

I had a hard time finding my policy. I couldn't find the phone number for AHS. I had to go way back in my email. Other than that, it was easy to get in touch with customer service. And usually, it's straightforward. The representatives seemed knowledgeable.

I called them the second time and they've been there, they told me something needs to be replaced, need to call the American Home Shield for approval. And then nothing happens. I call every day and they said somebody will call me back. These things have been done for a week. I have been chasing them now.

The people who answer the call are very polite. But apparently, they do not have enough power to do anything. Customer service is good but the problem is no action. The price is fair but the one for my home automatically increases the cost, but there is no reason. I didn't receive anything.

It's been decent with American Home Shield, except that I was a little upset with the last time that they charged me again when it was the same problem just 15 days after the 30-day period. That didn't seem fair for somebody who's been with them for so many years. It also seems like they raised the prices and the deductible quite a bit within the last year, which made me think of looking for something else, especially after what happened.\

My most recent claim was good. I needed someone to come out last week to fix my oven, and the technician knew exactly what was wrong with it and fixed it. He was very friendly, showed me what was wrong, replaced the burnt-out coil, and cleaned up after himself.

Recently, I changed the plan, and they came down on the monthly charge, but the service fee went up. I’m retired and on a fixed income, so it’s a bit of a reach for me. But other than that, the warranty and the coverage are okay.

The only issue I have is that there are some things that aren’t options when submitting a claim. My issue was plumbing, but it started with a sewer smell. It ended up being a water leak under the house, so I had no visible leaks. I just had to put something down on the claim and then explain it to the plumbing company when they called to schedule the appointment.

We’re happy with American Home Shield, but with the heating system, I paid $100 for an inspection. Someone came out, identified the problem, and then I had to pay another $100 for the actual repair. From my experience, I don’t really rely on the tune-up offers, it’s probably better to request a repair and have a technician come the first time.

When I first reached out, I called American Home Shield. After that, I used the website and the app to book follow-up visits and repairs. I will recommend American Home Shield. I haven’t had any major problems with my appliances or home, so I can’t say how they handle big issues. But for the smaller problems over the past two years, they’ve worked very well and covered us thoroughly.

The few times we’ve used contractors through American Home Shield, they’ve been fairly good and flexible. We couldn’t get that issue repaired because it wasn’t bad enough to replace yet, since it still gets hot. The fact that it takes 45 minutes to boil water apparently isn’t bad enough to be covered. That’s not on the contractor, that’s an American Home Shield issue.

The other one was the freezer. It had stopped working, like the blower got stuck. But it cleared up before they came out, the motor started working again, and the noise stopped, so I canceled that part of the service.

When we first had them, the costs were lower and more was covered. Over the years, coverage has gone down while costs have gone up, mainly because of rising expenses and reduced services.

As far as the service goes, it’s clear, cut and dry. It’s a home warranty company, and if someone is buying a house, they should definitely invest in one.

I had my first policy for about a year, and I felt protected the entire time. Most recently, I signed up in September, and it took effect in October. It’s a new go-around, but I have peace of mind knowing that if something goes wrong, I pay the service call fee and someone comes out to take a look.

I found out about them when I bought my home, mostly from all the junk mail about home warranties. I chose them at first because of the cost, it was affordable as a single mom. After working with the contractors and saving on repair expenses, it made sense to go back and reopen my contract.

The most recent service call was for a leaking hot water tank, a sump pump, and maybe a leak at one of my sinks. I submitted the claim through the American Home Shield portal. I logged in and chose the option to file a claim. It said the claim had to be in the same category, so I included the sump pump, the water tank, and the sink leak.

I did get a text and an email saying a technician had been assigned. Before he arrived, I got a text that he was on route, and he even called to let me know he was about 40 minutes away.

The contractor was professional and knowledgeable. He had an assistant with him, and they explained the steps I needed to get the water heater replaced. He also said he’d look into the sump pump issue and get back to me since it needed to be replaced too.

What I like most is the fast response in getting an appointment scheduled. One thing that could be improved is having an option to provide details, like the model or serial number of a water tank, so they can check the warranty before coming out, especially for issues like a sump pump or water heater.

That way, I could’ve called ahead for the company to bring the water tank, and the technician could’ve installed it on the first visit. Some kind of system like that could minimize service calls and save time for both the homeowner and the contractor.

The website is easy to use. The only thing I’d improve is a way to provide more details about the equipment or appliances that need work. That way, if the manufacturer needs to send out a part, like a water tank. The technician can install it right away, reducing the steps to resolution.

I've been with American Home Shield for 20 years. It was purchased for me by my Realtor as a gift for buying the house, and kept it ever since. The service is easy. It saves me a lot of time, having to deal with somebody on the phone unless there are multiple problems. They do a good job most of the time with scheduling people immediately. So it's good. It takes care of things that go wrong in your house. And it's a service, the peace of mind, that I know that if an appliance or something breaks, I've got a backup for it.

It was pretty good. They were competent and resolved issues that we had. I am satisfied with the work that was done. It was a good policy to have in the first year of ownership.

My sister even asked me about the home warranty, and I told her it’s good to have, especially if you own a home. It helps with unexpected expenses. You pay the service fee, they come out, and either fix it or tell you if they can’t. I don’t use it often, but lately I’ve had a few small appliance issues. Overall, I’ve had a good experience.

I decided to go with American Home Shield because other people in my building use it. I’ve only had it for about six weeks. What I like is that if something breaks down, they’re right there at my fingertips.

The house is about 10 years old, and the system has never been touched. I’ve never had any problems before. There are two thermostats connected to one AC unit, and there’s a control box in the attic that decides which zone gets air, either upstairs or downstairs.

When the technicians came out, they said the control box wasn’t connected correctly, wasn’t installed properly, and was missing components. That didn’t make sense to me because the system has been working for 10 years. The builder installed it when we bought the house, and no one has ever touched it. I don’t understand how that could suddenly be the problem.

I told them it’s been working fine for 10 years. Their response was, “We can’t comment on what happened before we got here. We can only tell you what we see now.” That made no sense to me. Based on what they were saying, this system should have stopped working 10 years ago when it was first installed. I told the AC repair company, “I don’t think your technician knows what they’re talking about.”

They told me, “We don’t know. We can only tell you what the technician told us. We have pictures to prove it.” I said, “Okay, but that still doesn’t answer my question. Can you send someone else out?” And I never got an answer.

We’ve been with American Home Shield for a long time. I did step away last year and tried another company, but then I came back to Home Shield. About five years ago, when I first signed up, before summer, we had an AC technician come out just to look things over and make sure everything was working. It was one of those complimentary checkups.

That technician never said anything about the control box being installed wrong. He cleaned the filter and told me everything was functioning A-OK and looked perfect. That was five years ago.

When I called American Home Shield for a second opinion, they told me it didn’t matter. Even though I signed up and paid on November 1st, my coverage didn’t start until December 1st. The issue happened on November 29th, so they said they couldn’t cover it. Anything that goes wrong after December 1st is when I can call and have it fixed.

The technician didn’t actually do anything, but the strange part is that the unit started working perfectly after he left. Before that, we had no heat. It just kept blowing cold air no matter what we set it to. Since that day, the heat comes on, shuts off when it reaches the set temperature, and there’s no air blowing once it hits that temperature. It’s working perfectly now.

I’ve recommended American Home Shield to a few family members. Overall, they’ve been really good. I was with them for several years, stepped away for a while, and then came back. The main issue is that the price goes up every year. I was with them for about four years before the monthly cost got too high. I came back because of a Black Friday deal that made the price reasonable again.

I also got American Home Shield for my mother‑in‑law, and my brother‑in‑law has it too. I returned not only because of the lower monthly rate, but also because I had Choice Warranty before and didn’t like them at all.

For the most part, American Home Shield’s vendors have been professional. They show up in company trucks and look legitimate. With Choice, it sometimes felt like the people they sent were just off the street, showing up in beat‑up cars with no identification. This is the first vendor I’ve had an issue with through American Home Shield. Overall, they’ve been pretty good.

The ice maker in our GE profile standup refrigerator had stopped working and we hadn't tested it in weeks. When the repair guy showed up, it was working and he gave me some ideas on how to avoid this in the future. There were problems with these models, and there were simple ways to fix them. I'll take care of that and the life of the machine goes on. There was also a problem with the LG washer not draining the fabric softener during a cycle. The tech cleaned out the fabric softener container and the jets. It was working for a minute, but it's not working right now. I don't know why, but I'm gonna take a look at it and follow what he said. If it's still not working, I'll call him back.

I've never had to call technicians back to get it fixed, so this would be the first time. This particular issue with the washer is not the first time it's happened. The first time, they were able to resolve it. Second time, maybe not. I don't think it's damage due to the washing machine itself. Somebody put powdered detergent in the wrong place and may have clogged things up again. I’m trying to figure that out, if that’s the issue or it's the function of the machine. We hadn't quite figured that out yet, but I will call the tech back and say, "Will you give me some advice, or see what you can do to come out and fix?" I'll do it after Christmas. All in all, AHS has done well for us. We’ve had good coordination, good experiences with the call center, and the online reporting of issues.

AHS has a portal online, so the communication is much better. I love the online portal. You go on it to request a service, and they respond. It's fantastic, rather than having to call an 800 number and hold on for God knows how long. Superior Appliance came out a couple of times in the last two months. It was in regard to my refrigerator, my stove, and my dishwasher. The visits were wonderful. Overall, I've been having a great experience with AHS.

A vendor is coming out again today for plumbing. I had a leak in my kitchen faucet. They fixed it and they've been great, except for when I really needed it done. The last few times I've used AHS, they've been fine. It's hit or miss. My kitchen sink, I couldn't care less. I had two showers broken, and they were fine with that. But not with my hot water heater, which was a big deal to me. Their price is also a little high. I know people who pay $80, but I pay $125.

My recent claim with my oven went very well. The guy showed me exactly what to do if my oven locked. He even made me do it two or three times to make sure. It’s worked fine since then.

I like the service I get from my home warranty. I like that they send someone out promptly to fix the problem. When you submit a claim, they’re quick to get back to you.

Everything is working perfectly now. I like how easy it is to submit a claim. That part has been a breeze, and American Home Shield has been very responsive.

Also, we had to call one time about our sump pump and the pipe outside that connects to it is not covered because it wasn’t part of the foundation.

We have been protected by American Home Shield since May. My husband and I are both getting older so why not have something to protect what we have? I like the convenience of the service and knowing that when I submit a claim, I'm gonna get responded to by the next business day. I've recommended this home warranty to others.

We used to have Sears Home Warranty but they went out of business, so we chose American Home Shield. We had the home warranty for about two months and my water well pump went out. It happened on a Friday. Monday was a holiday. I was told I couldn't get anybody out here until Tuesday. I said, "We're going without water. You're saying we're gonna have to wait till Tuesday?" They said, “Yes, sir. Nothing we can do about it.” I went and paid out of pocket to have my well fixed and told American Home Shield we won't be doing business with them anymore. But we had the warranty so we stuck with them for the rest of the year.

I liked what American Home Shield covered and it was a fair price. But whenever you need something fixed, they need to think like it's their house they need fixed and not somebody they've never seen. I went without water and I needed it. I couldn't flush the toilet and take a shower. I also needed my refrigerator fixed. All my stuff in it spoiled but American Home Shield didn’t care. It wasn't their groceries. We were very disgruntled with American Home Shield. We got the service to help defray appliance repairs we had to do on the house if it ever got to it. This won't be with American Home Shield in the future. I canceled service with them the other night.

It surely didn’t help when NBC on the national news did a story on American Home Shield and how the customer’s situation was similar to ours. You don’t get a chance to read the contract before you make a purchase of the agreement and then you get into these situations and they say, “Read the contract.” So it’s very difficult.

I was with AHS for a number of years and the price I got, initially, was very competitive. Over time, it just astronautically went up. If I was to go back to them maybe in two or three months, probably I’d get the same service level at a much lower price. But in terms of customer service, I didn’t have any issues.

For instance, American Home Shield sent out one company that they had and they downplayed everything. I had another company come out behind them and I got a whole unit. It was basically just lazy technicians not doing their job. They came within 20 minutes here and then they were gone. They did not want to replace the unit and just wanted to repair the old unit. They put new parts on the old unit and it would make something else go bad.

There was also a time that I had service done on my garage door opener. I was told that certain things weren't covered and I was gonna be sent a copy of my policy. I called twice about it. The person I talked to was a foreigner and I didn't like his attitude. He kept saying, "Well, we can send it to you." That was months ago. I haven’t gotten in the mail the copy of what I'm covered on my policy. What was really upsetting was that the rep could have told me that certain things were not going to be covered before I decided to have somebody come out here.

I'm saying this today, but I have had bad experiences too. So I don't recommend them anymore, and it's gonna take a minute like the last two things that have happened here in my home. And things don't happen often. But when they do, I expect the service to be as in the contract. But right now, I'm happy with American Home Shield because the dryer was done quickly, and the refrigerator was done quickly yesterday. So I'm happy with that.

The website for the service is not great if you have multiple units. So I wish that they would figure that out. Because if you have multiple units, you have to call them. But you don't know that until you make a mistake, and then they have to help you along.

I haven't had any problems with American Home Shield and their technicians. They respond very quickly and let me know who’s gonna call. The techs usually call within 24 hours. In fact, for the last repairs I had, they were here within about three days.