American Home Shield Reviews

About four months ago, there was a water heater that was leaking and needed to be replaced and that was resolved. I recently had a claim with American Home Shield for a backed-up master bath drain and that was resolved as well in a timely manner. The techs were very professional.

A company came to evaluate my microwave, but it kept shorting out. They changed the fuse multiple times while I was here and it would run and then go out. They left and the next day I tried to use it and it wouldn't come on. So, I called that company back again. They said they were gonna send someone else out to change more fuses. So they changed more fuses and it worked. But I said that I wanted them to fix it to that it wouldn’t keep shorting out because something was wrong. When I bought it, it wasn't doing that so I needed them to put it back like it was. The guy said that it’s just after they get so old, they'll just keep shorting out. I told them that’s not how it’s supposed to work. They’re just making it turn on but it’s not fixed.

It's been a great experience with American Home Shield. They send someone out within a day or two. We had an electrical guy come out for a fan in the restroom and he knew what he was doing. We also had a toilet fixed on a separate claim. We're very pleased with the service.

Sears came out for a refrigeration issue. The turnaround time was excellent. However, American Home Shield is getting a little pricey and there is language barrier with their call centers.

American Home Shield is quick in their customer service. They get the work done and are affordable. When I had an issue with my garbage disposal, a technician came, did the work, and provided an update. American Home Shield replaced it.

American Home Shield has done well with my fridge but fallen off with the pump. I'm still waiting to find out if a plumber is coming out. The repairman told me that I didn't need him, I needed a plumber. He was gonna put in to American Home Shield for me to have a plumber ‘cause it was a plumbing problem. But I haven't heard anything and it's been two months. But the gentleman seemed to know what he was talking about and tried to help me not have to spend another $125 by referring me to a plumber since he didn't do anything.

A repairman came out initially to repair my ceiling fan in my living room, and it ended up being replaced. I would strongly recommend American Home Shield. I've had no issues with them since I've been a member. An app would probably be easier though. I have to go online and do a claim.

Clear Flow Water Solutions came out super fast for the water heater and I got full replacement immediately. The water heater was a couple thousand dollars and we only had to pay for modifications. Before that, my heater broke and I got full replacement as well. It was was $8,000 and we had to pay 1,500. However, my latest claim took over a month to get fixed. American Home Shield was there any time I needed to speak with them. But the company that they last picked took three weeks to even give me a call about scheduling and it took a month for them to come out for my dryer. It was terrible and it was only a part that I could have gotten. They kept saying they were waiting for the part to come in. Once it did, it still took a couple weeks to get them to call me about scheduling. But when I spoke to the technicians, they were very helpful.

We had a refrigerator issue and the guy who came out was super professional and prompt. We were able to get it scheduled right away. Every interaction that I've had with anything that's happened has been like that. The refrigerator was working for a while after the guy installed it and fixed it. But I need to open another claim with American Home Shield. The refrigerator sounds like an airplane is starting up and then it stops. It’s on the fritz.

The first contractor said it was an old garage door and it needed this and that. I asked if they could fix it. The repairman said, "I'm gonna just put the report in. It's gonna cost $1,200 to fix it.” I told them I had paid $100 for them to come out to fix it. He was saying they were only there to do an assessment. I called American Home Shield and told them what the first contractor was saying. They sent Open Sesame who fixed the issue. American Home Shield listened to me and I appreciated that.

American Home Shield has been great but sometimes, it's hard to get someone to call me back. One of the contractors that came out wasn't so good, but overall, it's been a great experience. When my garbage disposal wasn't working, the contractor came out and determined it was old and broken. So they immediately put in a new one. That was very smooth. My refrigerator was leaking. It was 35 years old and American Home Shield sent out someone who said, “Well, they don't make them like this anymore.” He fixed it, but then it leaked again. They were out a few times, and it should have been replaced. I am still worried about this refrigerator. The initial man that came out for the refrigerator spoke pretty good English, but then the repairman he sent did not speak any English. So every time he had to communicate with me, he had to call his boss.

I had a company come out to install a ceiling fan and a exhaust fan in my bathroom. American Home Shield's customer service is fabulous. They help me well.

Progressive Appliance and HVAC Repair was horrible. I told them my broiler hasn't worked for quite a while. The first time a repairman came out, he said I needed an igniter. When he did his report, he said there were a bunch of things and something that wasn't gonna be covered by American Home Shield. American Home Shield told me that cost would be $168 out of pocket. I kept trying to get ahold of Progressive but they don't answer their phone and the mailbox is always full. Out of the two months that I went back and forth with them, I talked to one lady three times and she kept telling me she didn't know how American Home Shield got $168 out of pocket cost 'cause it was gonna be over $500. She said parts are very expensive then there was the labor. I told her American Home Shield covers the labor. She said not on all cases.

I had a microwave that was not coming on. I called American Home Shield and they sent a service technician who came, assessed the situation, purchased the thing which was needed, and came back when the parts are in, and fixed it in about 10 days. American Home Shield is overall a solid company. They're pretty good.

We have a well and that's a very expensive repair. So, I like the coverage of that with American Home Shield and if something happens and I'm not home, I know the family is taken care of. My heater quit working and I went online and put it in there. The website wasn’t too difficult to use but it could use some help. There wasn't a good description where I could type what was going on. It's this or that. I knew what the problem was and I knew what it would take to fix it. But the guys had to come out to the house and in 10 seconds, the troubleshooting was done. Both guys were very professional and punctual and everything seems to be working great. They did a heck of a job. But it was winter time when my heater quit working and it took three weeks to get an approval from American Home Shield. I was disappointed over that. I couldn't talk to anybody who spoke English to find out and I almost cancelled my policy over that.

My central tank was overflowing. I submitted a claim by calling American Home Shield. But I could understand them. They tried to make it quick to get somebody to come out and see about it. But the contractor did a good job. They told me that my system might be clogged up because they found excess grease at the opening of the septic tank. But it's functioning fine now. American Home Shield is a good company to have. It's able to take care of some simple things that come up. They are good people to work with.

Every time I've had an issue, AHS had been prompt at getting someone out there. I recently had a claim for my furnace and the contractor sent the techs out three different times. But American Home Shield waived the deductible. I only had to pay it once because they were trying to work something out. But they got it fixed. I like the peace of mind that AHS is there if I have something break in the house and it’s just a phone call or on the internet. Then usually, within a matter of hours, I have someone calling me to schedule an appointment. The techs I got were wonderful, too.

AHS sent out a tech who came in and got the job done. He ordered the part that I needed ordered then he came and completed the task. He didn't take up too much of my time at all. Also, when I spoke to a person at AHS, her customer service was great. I did a survey on her and I gave her 10s across the board because she was very effective, she knew exactly what I needed, and I was quickly set up with the contractor, BJ, within the same business day. I love American Home Shield and I told a couple of friends about them.

I needed a water heater and the techs came out and lit it when it was snowing. Then, it went out 10 minutes later. I worked out of town and my wife and family was there. So, I had to buy a water heater myself and had to have someone pay for it because I was gonna have to pay American Home Shield $900. It was cheaper for me to just go buy my own. I went to Lowe's and bought one for $500 and had someone put it in for 50. I cancelled AHS. I had them for 17 years and I was in the process of selling my house and they were giving me the runaround. I had to get another dishwasher too because the techs fixed the minimum but I would have to come out of pocket for what needed to be fixed. It was cheaper than paying AHS to have another person come out.

I had to use AHS a couple of times. When I had a claim for my dryer, the company that they were sending out didn't call me for over a week. Then, when the guy came out, he didn't have the part. It was this little part that you'd think they would at least keep one on hand all the time. So it was another week after that before my dryer got fixed and it took about two and a half weeks to resolve my claim. I was not really happy with that at all.

I put in a claim for my tub and shower being stopped up and American Home Shield took a long time to try to get me somebody. I had to constantly keep reaching out to them but when they got me somebody, the tech came right out and got the job done. He was very thorough and respectful, and explained what was going on. So, I loved the contractor. Everything is perfect now. American Home Shield is the best. You should get them because you'll need the warranty. I like that you don't have to search for your own people because sometimes it's hard to find people. They will get the people for you.

American Home Shield seems to offer a more complete package, and if an appliance breaks, they offer competitive replacement. Others don't seem to do that. I've done three service requests. One was a microwave repair. It ended up being a complete replacement because they couldn't get parts. I was disappointed with that. I had a very high-end microwave. It's a KitchenAid, which is a really good brand, and they offered a GE replacement. So, I opted to get one that I was more happy with fitting but I ended up paying a significant upcharge for the microwave itself. It was a little bit of a complicated installation but because they covered the installation, I still ended up getting $400 to $500 worth of value out of it despite having to pay 500 for the replacement. So, I ended up happy.

On November 7th, I put in a request to get my bathroom back fan fixed. So American Home Shield scheduled my appointment with Budget Electric. But they said that the closest appointment that they had open was until December the 1st. I had no choice, so I took that one. But I told them that if they got a cancellation, just call me. That never happened, so the guy showed up on December 1st and it was a quick visit. He said they had to replace the fan but they didn't have the part, so they had to order it. After two weeks, I started calling. They said they were going to call me back whenever the part arrived. It was not until first week of January when I called and told them that it had been quite a while. I really need to get this fixed because my bathroom was creating a mold now because of the humidity. I was demanding and that was when they took it seriously.

One Sunday morning, I got up and the house was only 62 degrees, so I knew the furnace wasn't working. It's been an ongoing problem and this is the seventh time I've had to put in a claim with AHS for a repair. They had been showing me how to go downstairs, take off these tubes, and make sure there was no water in them. I had done that and there wasn't any water. So, I went up to my computer, put the claim in to American Home Shield. Their website was pretty good. But it came up right away that the techs didn't come out on weekends and they didn't do holidays. My 95-year-old dad lives with me, so I couldn't be without heat. So, I figured out myself that there was water in the motor. I took it apart, emptied the water out of the motor, put it all back together, and luckily, my furnace came on. But I left the service request in because I'm not a technician.

I would give AHS 10s across the board. I needed the techs to come out for an oven pot and a new washing machine. I contacted AHS on the phone and their customer service was excellent on everything they were supposed to do on the phone. And they didn't make me wait long. The warranty is well worth every penny. I'm a landlord, so it's very helpful. I always tell my friends to use AHS because it makes sense. I don't know how many people so far have taken my advice, but I sell it like I mean it.

The AHS reps have been very responsive when I'd call to submit my claims. Recently, I put in a request for a sump pump and a tech came out here within three days. And the issue was immediately resolved. I told him I was on a time crunch, that he had to come back if he couldn't get it done before 11:00. He got it done. The sump pump has been working great and we had no issues. So far, I've used AHS four times and their turnaround time was within a business week or five days. But they don't do smart devices, like a Nest thermostat or a Ring doorbell.

The first tech that AHS sent was not good and took three months to help us. But after that, he was fine. I had three appliances that needed work and he was waiting until he got the parts for all of them. I've had a lot of trouble with my refrigerator's freezer and one man from Sears Appliance Repair came out three times on that. It took them so long and they did not stay in contact with me. But the techs have all been really polite when they came into my home. Originally, the icemaker wasn't working and they got that fixed. They had to order a part. Then I've had three issues with the freezer. It stopped working and I had lost food. But they've replaced several things and this last time, the tech replaced the gasket. Hopefully, that'll work. AHS also replaced a built-in microwave and replaced some insulation on the oven. I’ve also had techs come out to look at an air conditioning unit and that issue was timely resolved.

The garage door wasn't opening. I did the claim through their website and it works great. The contractor had to order a part and that took about a week before it got in. So it took a little bit longer. I'm still having somewhat of an issue but it's not terrible. I usually can rectify it. But at some point, I might have to reach out to them again.

Filing a service request is very easy. So I'm happy to do that. When I made the request for a sump pump and the kitchen faucet and I didn't hear from American Home Shield in terms of having a vendor come out for the repair, I had to wait on one occasion for over a month. I kept calling American Home Shield and they kept saying they were gonna escalate it. So it was about a month before that request was given to another vendor. Fast forward to a couple of weeks, it was almost two weeks and the same issue. They didn't have a vendor to respond. So I was a little disappointed. Even though they did come out yesterday, it was two weeks after the fact.

When my microwave wasn't working, the contractor had to order a part. Then they came back and put the part in. It's working fine now. They did a good job. I've been protected a long time. But I recently changed over because it's just too expensive.

I sent in a claim for my heating and cooling system. There was no heating at all in the house. The guy came out and looked at the heating system and found that it was an electrical junction box that burned and fried up. They had to switch the claim over to an electrician instead. The electrician came out and fixed it. He was well-dressed and clean-cut. He was very professional in the way he talked and acted, and he was in and out of there in a very quick manner. So far, American Home Shield has been a good company. They followed through with what the coverage was supposed to do. They responded quickly and the cost is pretty competitive. The people they sent out were very professional.

So far, we're pretty pleased with some of our experiences with AHS, except for the stove. When the tech came to fix it, he said he would have to take the middle out, some kind of computer thing, and it wouldn't be back for three weeks. I have kids and there was no way I could make it for three weeks or a month without a stove. So we ended up having to go get a new one. But the last people that were here for the garage door were great. The cables were broken and the tech came and replaced them. He was gone in an hour, which was quick, and he was very nice. Other than that, the price we pay AHS is kind of high. But it's for little things. $100 would be more than if I'd call just a handyman to do it.

We called American Home Shield because we had a problem with some electrical sockets in the front yard. We then paid $85 to have City First Electrical come out and repair it. The claims process was horrible. AHS lied. They took our money. Then when the electrical company came out, they said because it wasn't a part of the foundation of the house, they couldn't do the work. So, they didn't do anything but they still kept the money. I had to hire another electrician and have them come in and do the job. When I called in, the person on the call checked and said, "Yes, we see that your policy covers this." Clearly, that was not true. I'm not gonna renew with AHS. I'm making it very clear on social media that people shouldn't use them. We've been with them for two years. When we purchased this current home, our Realtor said it's a good idea to get it. So, we did but we've had two negative experiences with them now.

My washer wasn't draining and it was starting to smell moldy. It took the contractor a while to get the part but they finally got it and they changed it. They were very courteous. They had great customer service. They told me my washer wasn't draining and that was why I was having a mold issue. But the mold never went away. Overall, American Home Shield is good. They're responsible and prompt. They operate efficiently in all aspects of customer service and execution of timely service. It’s pretty easy to communicate.

I called AHS and I said we were having problems with the sewer line, the toilet, and the bathroom, the bathtub, and the sink was clogging. A tech came out and he ran a snake down the main sewer line. It cleared out and it worked for about a week or two. And now we seem to have the same problem. When we'd take a shower, the shower would back up. We contacted American Home Shield and told them the problem came back. They said they would send the techs back out and that they should be calling us to set up an appointment. But we haven't heard anything since Friday night and we're waiting for someone to come fix the problem.

The tech that came out for the outlet was professional, respectful and courteous. He replaced the wiring that was no longer working. Everything has been perfect since.

We were happy with the repair.

For quite a while our water heater was not heating water. I gave it some time but eventually filed a claim. American Home Shield was really great to work with. They connected me with Spring. When Spring came out, they looked at it once and said there was a leak there. They documented everything for me. Then they got me hooked up with American Home Shield, and they got it replaced fairly quickly. It was a great experience. American Home Shield has been great for us. I would recommend them.

American Home Shield talks a good game, but if it's not backed up with action, it makes it very hard to hold on to it. They're always nice whenever I call them. But it's not one of those things that hold up their end of the bargain. It has been a couple of times that they scheduled somebody to come out and never showed up. And now they hiked up the prices.

American Home Shield sent Sears of Waco for my dryer. The heating element was out. Sears took care of the issue quickly, and I had no more issues. My experience with AHS has been great. For the cost, it was effective and efficient. I would definitely recommend Home Shield.

I sent in a claim for a small water drip that was coming from the pipe. The first guy that came out was not a good guy. He was not giving the solution. I was fighting with the Home Shield customer service and then they scheduled another guy. The second guy came and fixed the problem in one minute. He discarded the T-section piece and then placed a new one. It's all good now. But Home Shield charged me both the time that technicians came out. So I requested to not charge for the second one. After the third customer service call, they waived off that fees.

When you go in the shower and you turn on the hot water, the shower valve would stuck up and it wouldn't shut off. So, the water kept on coming out. I proceeded to call American Home Shield and they sent a plumber out. My tenants were like, "You know, this guy, he didn't look like he knew what he was doing. He seemed like he made it worse." The company was saying that I had previously done something wrong to the shower when I was trying to fix it, but my house is new. No one's ever touched that shower. That shower has never broken before. They were trying to charge AHS a lot of money and then I still had to pa $490 for them to come and fix the valve. Apparently, they had to cut it open and tear down the drywall behind the shower.

I had a refrigerator that went out and it thawed out all my stuff. It froze all my stuff in my refrigerator and I had to throw it all out. When the techs came, they said it was just the atmosphere and that does it in all refrigerators. I'm 67 years old and I've never seen it before in any of my refrigerators. But there was no arguing that. The guy got so mad at me because I wouldn't believe him. He got his tools together, walked out the door, and didn't do anything. So, a month or so later, it froze everything. The temperature went up and it thawed everything out of my freezer. So, I had to throw that away.

American Home Shield would be a good thing to have. The dishwasher and the refrigerator needed to be replaced. The way AHS handled everything was great. It took a week. And it was easy.

Most of the techs that AHS would send out are competent and wonderful. But sometimes they're horrific and probably shouldn't even be allowed in my house. So it's incredibly inconsistent. And that's why I probably will end up not being a customer anymore of American Home Shield because of this and how they do nothing for the people that are absolutely terrible. The last person who came out to my house missed four appointments and there was nothing I could do. He also put in a fake service request and said he had serviced one of my appliances that he had not even seen yet in my house. It was very bad. Then, when he did come, he came on a day that I did not authorize. He also did not seem completely sober. It frustrated me that American Home Shield did nothing about the fact that there was incompetent people in the house or that they wouldn't switch you over if he already claimed he'd been there even if he made up that fact.

I had a ceiling fan and a couple of sockets in the wall that had stopped working. In addition to a wobble, the ceiling fan seemed to have some electrical issues not just with the mechanics of it being installed, but something behind the scenes. I reached out to American Home Shield online. The website is good. I would like a space to explain the issue, but as far as the flow of the website and the user-friendliness of it, it was seamless. I went in, I checked ceiling fan, it gave me a service request thing, it charged my little deductible and everything was good. In the app, I was only able to select ceiling fan but when they called to schedule the appointment, I was able to explain to the young lady in more detail.

I wasn't happy with American Home Shield's service. The turnaround was not as good as it should be. It took forever. And the follow-up was horrible. My dryer was broken. AHS couldn't get the parts. And they were on backorder. So, it took me at least four to five weeks before I got my thing fixed. AHS finally sent me a check. And right when they did, I didn't cash it because they claimed that the parts came in. The techs came and fixed the dryer. They had the parts all the time. I work in the healthcare field and I needed my dryer because I need to wash my scrubs. I ran back and forth to the laundromat. So, it wasn't a good experience. The tech were professional but they do not have enough people working on their team to come out.

The repair people fixed the clogged pipe in 20 minutes. I’ve been with American Home Shield for at least 12 years and I would recommend them.

I'm still with American Home Shield because they're good. They're quick about doing things like getting people out here to work on our house or whatever problem we have at our home that they cover. Last month, we had to call in because one of my pipes had busted in at night down by my hot water heater and they worked through until they got somebody here.

My water heater went out and American Home Shield sent out a company that said I needed to replace the whole unit and they couldn’t do anything to fix it. They told me that it wasn't installed properly and that I didn't have a permit. But I have a copy of the permit. They were trying to get money out of me and replace the whole unit. I called AHS and told them that my unit was new. It wasn't even 10 years old, so it shouldn't be replaced. They told me they would initially agree with the first company that came out, but since I was disputing it, they would send another company. But if the second company determines that I need to replace the unit, I would be charged for the full-service call.

American Home Shield does save money. I get what I pay for. If I gotta wait a bit, that's what it is. The thing I don't like is I pay them 50 bucks a month and $125 every time I call them for service. Everything has been okay, except I had an issue with the refrigerator. And if I didn't stay on top of AHS' contractor, it would have never got done. AHS did not follow up for me. I had to do the follow-up. But they did fine. The work was done okay.

I've had American Home Shield for a few years. I used to live 30 miles south. And I had it on that house there in Red Bluff. Now, I live up in here in Cottonwood. I've lived here for over six years. I've had nothing but satisfaction. I had an individual that they contracted with. I had to go back to AHS and ask for a different contractor because I didn't like his attitude and the way he handled things. But as far as American Home Shield went, they got me a new contractor, satisfied, did the job. And everything has been fine.

The very first instance that I had with American Home Shield, they sent out a contractor who did not do anything and tried to gouge me, price-wise. But the next time, the contractor fixed our refrigerator. AHS sent somebody out and then, they sent Sears. The first person did a diagnosis, and Sears came and diagnosed the same issue again. They got the parts and then had to come back and fix it.

There was quite a few options on home insurance policies and American Home Shield was the best priced. Plus, they had a lot more of the categories of what they took care of so I chose them. The oven quit working and the tech they sent out was great, friendly, and knowledgeable. He diagnosed the problem right away and they put an order for parts. He came back out after five days and took care of the problem.

My most recent issue happened within the last month and it was for my heat pump. I filed the service with American Home Shield and the contractor, Precision Engineering, responded within a 24-hour period. They were able to come out on a weekend and the tech diagnosed the issue in a good amount of time and told me what the problem was and how much it would cost to fix it. But they were not professional. They showed up at my house with no mask and they never gave me that customer-friendly approach.

AHS should honor their contract. I submitted a claim on Tuesday for a pipe leak and after 48 hours, it was still looking for a service. I called to cancel the service contract and I called my own plumber. I've been paying $60 a month for that contract for two years and the first time I used it, they couldn't help me. Also, I want reimbursement.

Sears has come out for the dishwasher three times and didn't do anything. Every other guy they're sending out here doesn't know what he's doing. We talked to a supervisor about what's going on and they're saying different things. We gotta call them back here because we got something for American Home Shield about replacing them. We're just gonna get back with them and see if we have any cost or if they're covering 100% of it.

Beaches Air Conditioning and Heating came over and looked in my AC vent. There was a piece that was hanging out and the tech replaced something and fixed the machine. Now, my AC is running. AHS gets the job done. The only thing that I don't really like about it is the fact that they still charge me monthly and on top of that, I still have to pay to get stuff fixed. But other than that, it's pretty good.

Thus far, my experience with American Home Shield has been good. They've responded well. I have service appointments, and I'm pleased with them. The only time there was a delay was if it was a holiday the next day or if it was the weekend. Other than that, it's been the next day. It's within 24 hours. I'd hear from them about who was gonna call and make an appointment, and about the company they'd use for the repair. They let me know who it is. So, if I have a problem, I can let them know and they'll change. I report my issues online and their website is user-friendly. I'm 73 years old and I can use it. As far as the price, it's a little high, but I'm a widow living alone and the extra $20 is worth it to me because I don't have anybody here in the house that could fix anything. It's helpful to me because I'm alone. Service has been very good.

My stove's computer board had gone bad. I called American Home Shield up, let them know what was going on, and paid the $125 deposit. They gave me an order number and the phone number for the company. I got ahold of the Sears people because I wanted to make sure it got done quickly. When your stove goes out, you don't want it to take very long. The company said, “Well, we've already got it.” I gave them all the information on the stove, so that way, they would have all that information available to them immediately. The guy was out the next day. He came in, figured out that it was the computer board in it, and he ordered it. Within a couple days, it was at my door. I just put it in myself, which we had already agreed upon that I could do that. So, he didn't have to make the trip all the way back out just to plug in two wires and screw the thing back in because I'd already pulled it out for him. Overall, AHS got the thing done.

Junior, the electric technician that they sent out here was very good, nice, and he well performed his job. He didn't stop until he got me going. The claim went well. However, he asked me if it was a socket behind my dresser and I had forgotten because I had quite a bit going on and I told him no. And that was why he had to make the second trip because that one was messed up too. He said it was melted too. So far, everything's been working fine now.

I've had AHS for six months now. I was okay with their portion of the service, but I was extremely dissatisfied with the independent contractor they had. It was Orea Real Estate. They dragged their feet. Initially, I never got a phone call when they were coming out to look at the washer. Then once they looked at the washer, I never got a follow-up back on whether they were repairing or replacing it. I called them and they said they were gonna go ahead and repair a few parts. After that, they came out, couldn't fix it, and disappeared again. It took a couple of more weeks before they finally called me back, saying they were gonna replace it. Now, it took a couple of more weeks to get it replaced. It took over two months to have a new washer put in.

We have the Monogram built-in fridge and we requested for a service on it online. The AHS website was pretty easy to use. Then, the tech people reached out to us and took care of the repair. The first time they came to do service, they said it would be good to go. But three months later, it broke down again and there were some parts they had to change. In total, it took seven months to finally get the fridge fixed. But so far, its performance has been good. AHS also sent out techs to do the tune-up service on my ACs and everything was taken good care of. We're happy with the service from AHS.

We submitted a service request with AHS for our AC unit. It wasn't working right and it wasn't programmed. The technician came to reprogram it. It was quick. He was in and out in 20 minutes. He was great.

GE Appliances came out recently and I wasn't very happy with that. They came out to fix the dishwasher that the door was broken. And the guy just took the pieces that had fallen out and put them back. It looks misaligned. It's working for the time being, but I don't expect this to be a long-time fix. But overall, the techs have been fine. One time, they changed the locks and that was fine. They did a service on my furnace and that was fine too.

Our dryer was making a very loud noise. I submitted a claim with AHS through my PC. The process was good but not great. It was very easy to submit the claim. However, I had an issue with the repair company, Sears. I would never have chosen them. There was no way to decline them and request another one. In general, AHS has very good contractors. I've been well pleased with most of them. But, there needs to be a way if there is an issue that I could get a resolution or be able to tell them, “I don't want Sears again.”

The Repair Center came out and they replaced the gas cooktop. Everything went fine. They were totally satisfactory. I had top-notch, quality experience.

The service of AHS is good. Next Level Plumbing came out for our recent claim. The plumber tightened up some of the nuts and bolts that were on there. But we're still having a problem with the toilet not filling up completely. It would be good to have them come back out.

American Home Shield sent Patriot Plumbing and they did an excellent job. Something with the faucet was leaking, and it wouldn't stop. They tried to fix it and then they replaced it. Everything is working much better than it was before. The two guys that came out were excellent, and I would recommend them. I was very satisfied with the work. I'm very pleased with American Home Shield. They had somebody out calling me as soon as I almost hang up the phone. Once I put in my claims, they said, "Hey, this is gonna be the person that contacts you." Then they contacted me within a very reasonable time. I didn't have to wait at all. I really like that. I would highly recommend AHS.

AHS home warranty is a scam. I am surprised it's happening for so many years. I see multiple people having same issue. People who benefitted probably very less. My garage door opener broke, they denied coverage saying rollers are not good, just knowing it's not covered, costed me $100. I installed new garage door opener from other technician, he said everything is fine. I called AHS, they said they won't take opinion, if I want they will send someone else from their end for another $100 for second opinion. What a joke. If you are buying it, all the very best.

I had filed a claim with my home warranty in August 2023 because my refrigerator is not cooling. The first contractor recommended to replace the refrigerator or the compressor. The home warranty sent a second contractor who replaced the expansion device. A's Appliance was the 4th contractor sent to my house in December 2023 to try to repair my refrigerator. They have replaced 4 parts in my refrigerator one of them twice. The last time 2 techs came on site and the fridge still not working. Woke up to a warm refrigerator and my with 3 new boxes of ** completely warm. This medication is only good for 30 days after reaching ambient temperature- is not a cheap medication which I had emphasize to the contractor and the home warranty. I also have 2 children that require medication to be refrigerated (** and **) which is not cheap either. This company doesn't care.

Tip #1 - check your policy for how long the insurance company gives themselves to respond and to get a contractor out to repair. NOTE: when your hot water heater breaks down you need immediate service, not service that takes more than 2 weeks. If you are a home insurance company that takes "customer satisfaction very seriously" as Jasmine ** claimed in her letter response to my BBB complaint, then they should allow for an escalation path via their offshore customer support call center.

I contacted them for plumbing, HVAC, appliances, garage door, and roof issues within a year, The companies that they use are very unprofessional and very unethical, plumbing took over 6 months to repair the simple issue with the shower spout, tub drainage cleaning, and bathroom faucet that had very low pressure, they installed cheapest sink faucet may be cost $30, had no pressure and he installed it not even correctly and was moving around also he did not install sink drain overflow which it comes as a set with new faucet when he tried to clean the drain, he took the bathtub stopper, not sure what he did with it, for shower spout he starts banging the spout which it causes the pipe behind it to start leaking inside the wall and a few days later I found signs of leaks on the ceiling and I had to hire a local contractor to come cut the ceiling and fix the issues with plumbing and repair the ceiling.

A contractor came out for an AC unit that was not working. The turnaround time was fast. AHS is very expensive though.

American Home Shield is horrible and I'm about to get ready to cancel them. When I call them, I'm still out a whole lot of money so there's no reason for me to have them anymore. I might as well just save the money myself then pay for whatever things that I need. I needed them to come over and look at the refrigerator and the stove but they couldn't repair it. Now, I have to go buy another refrigerator and a stove.

My air conditioner was not working and the contractor got it up and running. Everything has been fine with American Home Shield and nothing has been bad except for one little thing. I was supposed to have one sewage pump a year and I called a guy out. He didn't even need to fix anything. It just needed to be pumped and he did it but I never got the deposit back for it. But at the end of the day, I didn't know it was a problem. I didn't report it that way so it is what it is.

My experience submitting a claim for my washer and dryer was great. It was timely, and the repair person was prompt and told me what was going on. He had to get a part and he told me it would be a couple of days, then when the parts came in, he called and made another appointment. Now, the unit is working wonderfully. I really enjoyed American Home Shield. That was my first time ever using it, and I was very satisfied.

I've contacted American Home Shield via phone. They have contractors they assign the work orders with. The plumbing company called me. In the interim, they scheduled an appointment for them to come out. They came out and did what they would do. And we went from there. The individual I spoke with appeared to try to get the problem rectified. I've contacted them within because this was a follow-up trip. Unfortunately, they were coming back because I had some concerns. So, they informed me that it was within that 30-day window and that there wouldn't be any additional charge for me. The gentleman informed me that he would contact the company and have them contact me and schedule a follow-up. And he was very courteous.

I had a plumbing issue and the AHS representatives were very helpful. I had an issue with one of the companies they selected to help me because the first tech was not very good. He came to my house, knocked my door a couple of times and just walked away. He canceled the request. But I was in the shower at the time. So I had to call American Home Shield back and they routed me to another company. I got somebody in the next couple of days and the contracting company which eventually came was pretty good. The faucet had to be replaced, so they got a new faucet and they replaced the old one. Since then, I haven't had any leakage.

My refrigerator was bad and my heating system needed a new thermostat. I had good luck submitting the claims with AHS. I had no problems. They were really responsive and they got somebody right out here. It was a good deal and it worked out well. The refrigerator took a week to repair and the thermostat was one day. Everything's working fine now. I also didn't have to pay more than $125 for the claim. That was a good price.

The plumber put a new handle on the toilet because it wasn't flushing properly. And the chain kept on breaking. One guy came out and said he adjusted the chain. After a couple of days, the chain broke again. Then, they came out again and replaced some tubing and the fill pipe. Now, it's constantly running off and on after you flush the toilet throughout the day. They think they can fix this by whatever they're doing but it's not working.

My husband and I both work and every time we need something repaired thru AHS, it's going to be a two days off work trip. One day, the techs are just going to come look, then they got to get the work approved, and they got to come back. So, it's almost easier to get something repaired ourselves and not have Home Shield. Aside from that, one of the places they sent had a lady in their office who was so rude. When I was trying to tell her my problem, she didn't listen. She just responded. So, I finally had my husband call her and he told her that she needed to listen to hear and then she could respond when he got through talking.

American Home Shield is funky because everything has to be broken before contractors would come to take care of anything. I'm not gonna renew. They made sure they had it because there are a lot of things wrong with the place when they bought it, but they're not helpful. So, it's not worth it. I have to get somebody else in to fix it the right way. They only fix what's visible and they don't go further on. When there's something else going on, they do a superficial fix. But the recent tech took care of both problems. One was the icemaker's frame was broken. He fixed that. He couldn't fix the other one because it was an old stove they left there. And it just doesn't do well. Certain companies are better than others that AHS send out. Axis is good. The appliance company seemed to be the best one. The plumbing company was okay. They came out and fixed the problem that came with what they did, but I paid two deductibles.

I forgot that I had American Home Shield. I got to thinking about it, said, "Let me call them and see if there's anything they can do and help me." They made an appointment and had somebody to come out. It was easy. I had a bit of a problem this last time, but they made good of it. They had some guys to come out. They didn't have the parts, so they had to order it. When the part came, AHS sent another tech out. He came out and did it all backwards. So, I had to call back within 30 days. I would have let it go, but I had to pay for it so I went ahed called, and see if there was anything they could do.

Sometimes, setting up the request is better over the phone. That way, when American Home Shield charges you ahead of time, no matter what, the item is gonna get fixed. But it’s in the contract that we signed that we pay that upfront. My first two claims were terrible but this one went okay. The turnaround time could have been a little quicker but it wasn't that long and when the techs came, they had to order a part. So, it was about a week and a half, which was okay.

My refrigerator was leaking and I just got a new one through Lowe’s and I'm dealing with that part right now. The tech that American Home Shield sent out was very nice and I love that they have wonderful customer service.

I heard this clinging noise in the furnace. I called AHS and told them I needed them to check it. Their rep was informative. He told me that when you raise the temperature up and down, sometimes it does make that popping noise. But this is a new home, so I was unfamiliar with that. Having AHS is costly but their price is reasonable.

The furnace was making a noise. I called AHS and the guy on the phone took my name. Then they called me back and they got somebody out there quickly. The furnace is 22 years old and I wanted it replaced but the tech never replaced it. He kept putting the parts on and coming back. After he didn't get it fixed the first time, he ordered that part and the part didn't work. I didn't know if he ordered the wrong one or the part that he ordered was just torn up. But when I asked him what I was going to do for it, he said to keep it on emergency heat. And he said they'd have the part in a week or two. When I told him that my electric bill would be awful, he asked would I rather have heat or would I rather have a high electric bill. That was very unprofessional and I gave a feedback online about that. Then he come back out to the house and said that he'd seen it online. He told me he was sorry.

I've been very satisfied with American Home Shield. When I would call to file a claim, usually, someone picks up quickly and I've been very pleased with the reps. With their help, I would find out if the item is covered on my policy. Then they'd ask what's the problem and they’d find a provider that could do it. Whatever it is, the techs could say quickly if it's covered or not. They're usually very efficient and polite, too.

American Home Shield has gotten better. It used to be that I called and I waited forever to get on line. I was so frustrated before I wanted to scream. Now, things seems to be a bit better. They might have gotten more people working for them. On the other hand, some of the people that come out to service are good, but some of them I'm very questionable about. There are a lot of upstart companies that want to get started so they go through American Home Shield to get work. It seems like a lot of the people that come out just patch up jobs and they do the least that they absolutely have to. They jury-rig things to get things going instead of putting in parts that they should, but maybe that's what they're required to do through American Home Shield.

We pay a deductible when we call Home Shield, then they send a person out. It's good, and everything makes sense. It’s better than coming right out of our pocket for everything that we wouldn't have expected. Recently, the compressor went out on my air conditioner. I called American Home Shield on the phone and explained to them what was going on. It was expedient and didn't take a lot. The local repair then person called and made a date to come out. He came on time and identified that the compressor was out, then he waited and ordered the part. He came back in a couple of days, fixed it, and everything has been fine since.

We keep renewing our contract every year with American Home Shield because we've had such outstanding service. We had them in California when we purchased our home back in 2001, and when we moved to Arizona, we continued on with them. I've researched other companies, and nobody offers what American Home Shield does. When our water heater went out, they replaced it for us and it works great. They assigned Pruitt's Plumbing, and they're a great group. We've never had any problems with them. We've had multiple other claims over the last years, and the reps have always been really helpful and good. Next week they're sending somebody out to work on our dishwasher.

American Home Shield is good for older houses where problems come in. I had a recent claim for my dishwasher and they sent a company called AmTech to fix it yesterday.

Sometimes, it's a hassle depending on the situation but the last two visits have been okay. But we had one technician who really made it a heartache. Every couple of weeks, something would happen and he would fix something. He caused more of an inconvenience instead of just realizing that the dryer was no good. I also have another one that never got fixed. The microwave was gonna be replaced and the air vent up there was taken off by one company. They didn't put it back and said it was not their job. But they took it out to put the microwave in. How are they not gonna put it back up there? Then, when the other company came to replace the microwave, the air vent never got placed back. They said they can't do it because it was somebody else's work. I went back and forth and to this day, it's not replaced.

We had a leak in the sink. I did a claim to American Home Shield and Brick Street Plumbing came out. The tech changed the whole line. He had to replace both of the lines. The seals on them had deteriorated. It was still leaking after the tech left. It seemed like he did a good job at first, but maybe it was something that he didn't foresee. AHS sent another guy out and corrected the problem. I like AHS because it has come in handy a lot because we had a lot of heating and air conditioning problems through the years. We have to call them at least three times a year about a settlement.

I had a claim for the washer, dishwasher, and dryer. AT Appliance came out and I asked their tech about the shoe coverings and he said they don't have them and he had a very inappropriate attitude. For the dishwasher, he had to order a part and for the washer, he tightened some kind of belt on it, which was worn. He said that would resolve the problem but it only resolved the problem for one load. For the dryer, he said nothing was wrong with it, even though I told him it wasn't drying properly. He said the problem was the vent hose and they don't do that. But then, he offered to clean it for several hundred dollars. I replaced the hose on the back and the dryer continued to not dry clothes so I called back. Then, by the time he brought the dishwasher part, it was several weeks later and the dishwasher had started to leak. He said he didn't tighten a part. He was in and out of here several times and I had had it with them. I didn't want them back in my house but they had no other technician to offer me.

American Home Shield has been fine. We've only had two calls so far, but the people that they sent out have been really good. They fixed the problem. They came out for the toilet. It kept running, and they fixed that. I do like the way that the AHS office is very prompt in handling a situation or getting back to me. One of the guys that they sent out did fix the washer, but every time I called the office, I just got a voice mail. Nobody ever answered and they never returned my call, but once I got ahold of American Home Shield, then everything was taken care of.

Our experience with American Home Shield is good. Recently, we had something in the air conditioning. Submitting the claim was easy and straightforward. They handled it well. I just phoned up a person at Home Shield, and they took care of it. They were very good and professional. I'm glad it wasn't the middle of summer because they diagnosed at first as just the fan being not working. Then they seem to have to go back to get permission. Then the compressor was gone. So, they had to go get Home Shield's blessing, which took about 10 days. Fortunately, it's the middle of winter. So it was cold here in Florida. If it's in the middle of summer, I would have not been a happy camper. The negative experience was that wait time to get authority from Home Shield from the vendor. Overall, the service is not inexpensive, but it paid for itself this time without any problems.

My refrigerator was broken and the service provider came fast and checked it. But one guy didn't do the proper analysis and it took almost two months to solve the problem, which would have been fixed in a couple of days. They changed a part and forgot to put some coolant. The next guy came and said everything was okay but I said everything was not okay and he said to check for one more day. It was the same the next day and they said to wait for one more week and that their appointments were not there. After one week, one guy came and he said there was a problem they need to fix and to get another appointment, which was another two weeks and I was very frustrated. I've used AHS many times, but this is one of the worst experiences with the provider. AHS was kind enough to listen, but they said there was no other choice for me but to wait. The request had been open for a long time. But AHS tried their best to do whatever they can.

I used American Home Shield one time. I had some electrical things, and the electrician came out. Some of the things that I needed to be fixed were not covered with the warranty. It didn't do fixtures. There were problems with the wiring in the lights, and those are not covered.

Filing a service request with American Home Shield is easy. I just go online and do it. I pay the 100 bucks and they take care of it. Somebody usually comes out pretty quickly and they try to diagnose as much as they can over the phone. Their prices are getting a little high, though, but I understand.

My washers in the faucet needed to be replaced because the faucet was dripping. I went online to submit a claim to American Home Shield. I liked the site. I was given the name and address of the contractor, what time they were coming, where they were from, what the company was, and information about the company. They were professional and courteous. AHS is the way to go.

I called American Home Shield for my ice maker. The contracted company came out and the guy looked at it. He said that the ice maker component at the top was outdated and he ordered a new one. It took about a month and then he came back and put it in. This was on a Friday and he said that I should have ice by Sunday or Monday. But it didn't have ice by Monday. So I called them back and they sent someone else out. The tech did something to it and he said he had to get another part. He brought another part, put it in, and when he left, he said that I should be okay. When I went in, he didn't even have the ice maker turned on. So I turned it on. My wife and I had to run an errand. But when we came back, we had water all over the freaking floor. So I called them up again and they said that the guy was gonna come back out.

Our experience with American Home Shield hasn't been great being that the only companies they would be willing to use are people that came way later than normal. We have a one year old baby at home and we went without heat for about six days because they couldn't get someone else to fix our heater. So stuff like that has been frustrating my wife.

I had a claim that I submitted for a garbage disposal. It was a very good experience. Somebody responded right away. I've had American Home Shield for about a year and it's been really great. They have been a vast improvement from the last company I had. It has been nothing but smooth sailing working with them. When I have to submit a claim, there's a website that I go to and I can easily go on there and select the services. In the case of my garbage disposal, I was able to select that and put in that it wasn't working. Then within an hour, I received a text message and phone call from the contracted company to schedule an appointment. It was very fast.

The washing machine started rattling and sounded like it’d be coming apart inside when it was in the spin cycle. I contacted American Home Shield and paid the fee. They assigned the claim to a company that could not be reached and would not respond. So, I had to call them back. They eventually reassigned it to another guy. They got in touch with this second company and then about four days later, I got a call from the guy. They said the washing machine couldn’t be repaired. So they offered the cashout option. It took about three weeks to get that done and then the units were delivered yesterday.

American Home Shield is pretty good. They are able to schedule services very quickly by working with the team closer to my home. When I had claims for the furnace and electrical problems, they sent proper technicians and they addressed the problem. I like the contractor that came for the furnace. There was a fuse problem and the tech was able to detect it very quickly. He was very knowledgeable. He explained what was going on. He also gave some maintenance guidelines and how to take care of the furnace. American Home Shield is one of the best home warranty services. You can have them so that they can protect all the issues and for any unexpected failure, you are covered or you have somebody who can help you to fix the problem for your home.

A Sears tech came out to fix the electrical problem that we had with our light switch most recently and he did a great job. We got our problem resolved and we were pleased. But in the past, we had some issues with American Home Shield. We had issues with our air conditioner and they kept denying us. I kept calling and the people I spoke to did not understand. English was not their first language and I'm not putting them down for that but when customers call and they have a complaint or a problem that they need resolved and they're stressed, what loads the stress even more is when you have difficulty communicating with the company representative.

With my most recent claim, everything got done within a day or two and the contractor was good. He told me what he was fixing and why and he had the parts on the truck. I'm happy with AHS so far.

I had an issue with the hot water tank where it was running out very quickly. A tech showed up and he said he could tell it was a small tank because of the placement. It's enough to fill a bathtub and then that's it. That's just limitation of the tank. They said they can do some stuff to kind of remedy the situation but it's not broken. I wouldn't expect AHS to cover something like that but it kind of sucks that I had to pay $150 to find out something that could have been a phone call and maybe not have charged me that much. Somebody on the phone could have just asked me, ‘What's the size of your tank?’” I kinda felt like that was a big waste of money. After this experience, I'm kind of reluctant to call them out unless I know there's an actual issue but I'm willing to give it another chance still.

Budget Rooter came out for a plumbing claim and they couldn't help me. The tech said he couldn't put the light and he had to cut into the wall. I had another plumbing service and I let them do the job. I said, "Well, did you guys have to cut into the bathroom?" They said, ""No. We just took a little cam and went in there, and found out what the problem was. Your insurance is only gonna cover $1,500, so you gotta come out of pocket of $1,300."

One of the springs in my overhead garage door broke and American Home Shield had it replaced. I had to pay extra, which I wasn't expecting, because the man who was doing the repair told me that it would be wise to change the rollers on the track and have the other spring replaced because if the first one broke, then the second one is about to break also. So, I paid $500 out of pocket. The contractors were very professional in the two jobs that I had done. They were very experienced and gave me a lot of info.

Submitting a claim has been perfect but American Home Shield doesn’t let you know what you’re gonna have to pay before having a number in front of you that you have to pay or it's not getting fixed. The communication with the contractors seems poor as well as scheduling. They over-scheduled for the amount of time they're gonna take to be able to get there. We are now on our fourth person to come to our house for the same problem. So, the quality of work is not great.

I submitted a request online with AHS and I've requested a specific vendor to come out. It's the vendor that always comes out and they're very good. However, my issue hasn't been resolved yet. They had to order a part. They said they'll be in touch.

For my recent claim with AHS, they couldn't find a service agent in my area and they said that I could find one and get them approved, but once I started that process, it would be 100% up to me to find someone. I said, "No, I'm not gonna take that." They were able to find someone to fix the problem for me and he was excellent. He did a thorough inspection and checked out what I thought was a problem and gave me detailed verbal information about it. He was very good at his job.

For my recent claim with AHS, I had a refrigerator repair. I submitted the claim online and their website was very easy to use. Scheduling the claim was also great, a lot of it was over text and that was easy to do. The tech was also very nice and professional. He texted me his status when he was on the way.

My experience with AHS was horrible. My air conditioner would not go into defrost mode. I filed a claim through their website because it's hard to get someone through their customer service line. It's also hard for me to understand the customer service reps at AHS. Most of their customer service agents are third parties in a different country. I got a text saying that it had been scheduled. I was given a time. On the date for the repair, the contractor decided to come early. No one was there at that time. So if I was given a time between 11:00 and 2:00, they decided to show up at 9:00 AM. Furthermore, that particular contractor told American Home Shield that I would need to pay $400 to rewire the compressor outside. And that was not the case.

My experience with AHS has been great. I requested service and they were prompt to fix my trouble. They found me someone to come right away. I told them that my heating wasn't working and it was really cold those days that I called. They worked fast enough to get someone to come soon. And it worked. They came sooner than we were expecting. However, it stopped working right after. I had to call them back again. They came back the following day and it's been working okay since then.

They find ways where they don't have to pay. Every time I call for some help, I always gotta pay out of my pocket and it pisses me off. They don't cover anything. They took money and they weren't supposed to. They were supposed to give it back to me, number one and number two, the last time I had to file a claim, they said they wouldn't pay the whole thing because my furnace was too old. But if it had been 2023, they would have fulfilled it. My furnace went out in January 2024. They got away with that. They also had to replace something in my refrigerator. When I got my part, it was broken. I called and told them that. And this has been almost two months now. They said they were replacing the part. I haven't got it yet. It's March.

For our recent claim with AHS, our dishwasher was not working. The service provided by Clark’s Appliance Repair was fine. All he had to do was replug it in and reboot it and that was it. So far, AHS has come for anything. I don't feel like you get nickel and dime when you need it or, “That's not covered.” Anything I've called up, they've covered and had some appliance company reach out to me within the week and the situations have ultimately been handled. The people who have come out are courteous and they get the job done. There was a time I had to wait for a part for a couple of weeks, but it got done. I'm pleased. Nice to have AHS.

American Home Shield overcharged me for my plan, and ever since I renewed in December, they were supposed to credit back the amount, but I'm still waiting on that. I've had to call about six times, and they still haven't credited the difference back to me. Phone call after phone call, the reps are all from out of the country. Another thing is when someone has something that could make even more damage, they don't care and they don't have any contractors that will come out over the weekend. If someone gets something on the weekend, they might as well forget about it.

Apparently, the box on my HVAC went out. The tech who came replaced the thermostat. He was very nice and genuine. I filed the service request online to American Home Shield. Their website is okay. I just can't make updates on that. AHS provided me the name of the company that would be coming out. I did another claim to AHS for a light that went out in my kitchen. They were not able to assist me. When the contractor came, he stated that they can't fix lighting. I put the claim as electrical, and they were saying because of the fixture, they would not adjust. That doesn't make sense because it is electrical in the lighting.

The water dispenser on the refrigerator stopped working. I submitted a claim online with AHS and it was very convenient. I'm always big on having something in black and white. If I put it through online, then I can print it out that the order went through. But in the drop-down menu, sometimes it doesn't have what the issue is and it doesn't allow you to write in the issue. Other than that, I've been suggesting American Home Shield to others. I would like for the price to be discounted, being a veteran, and that's something I'll discuss when it's time for renewal.

AHS has been pretty good and timely. Whenever we had a claim, they handled the business.

American Home Shield had a contractor come out and replace the igniter in my oven. Four months later, the igniter went out again so I was not happy about it. I didn't want to pay for another trip out. But I can't go without my oven. I cook a lot so I paid another 80 bucks for another visit. It was a different guy that came out. He didn't have the part. The first guy used a generic igniter that you could use on any oven. The second guy said, "You could go with a generic igniter or you could go with the one that is good for this particular model.” I said, “As long as I'm not paying for the part, why don't we go with the one that's better for the oven?”

I had an my ice maker that was leaking. The longest part is getting someone out to work on it but once they do, it's great. The repairman ended up sealing around the thing and didn't have to replace it. There are not a lot of people that work under American Home Shield but if they can't get someone out for our AC, they are willing for us to use the person that we normally use. My mother and father-in-law signed up for it as well. Someone had recommended to them to sign up for it and I told them to do it.

My experience with Sears was not the greatest. The tech was very rude to me and yelled at me several times while he was in my house. He also refused to finish the job because he didn't put the dishwasher back where it was supposed to be and refused to hook up the water back to it. My husband put the dishwasher back in and hooked the water back up. He called American Home Shield and filed a complaint with them about it. They were great about it. They said they were gonna make a note that we didn't want Sears to come back out. They need to need to vet some of their service providers a little better.

American Home Shield responded appropriately. They did a very good job. They gave me an idea where the contractor was from, and what they were going to do. Made it known who it would be. They discussed what they found to be the issue and shared a couple of possibilities of what they could do and if they made a decision. They came and did a good and fast job.

We've had American Home Shield for several years and we've had several experiences with the dryer, stove and water leaks. 75% of the time, we had good service. 25% of the time, we had disagreement with what needed to get done. But eventually, they got done. We had a finished basement and it had a drywall ceiling. We had a light fixture mounted on the ceiling, and on each side, we had recessed lighting. We had two recessed lights. They would not turn on when I turned the light switch on. We have two light switches there and the lights were not coming on. I checked the breakers on. I'm not an electrician, so I know what to do.

I wasn't satisfied with the companies that American Home Shield contracted out. They came in and assessed the problem in two seconds. And they said I had to pay more money. So, I had to call another company and paid more money. I called another company because I didn't feel like going back and forth with them. They kept blaming it on the contractor company. I wasn't happy.

Buyer Appliance was outstanding. I called and they answered my call with a person immediately. They came out within a day or two. The young man that came checked it all out. I told him what the problem was. Before they came out, they asked me what kind of an appliance it was, and I told them it was an LG dishwasher. The tech fixed it, and then he thought it was done. He said it was the springs on the side. Then I asked him about the black stuff that it squirted all over the floor. He said, “I'm not sure I knew about that.” So he took it all out, and he said, “Oh, there's your problem. You got a leak of some kind.” He told me it would probably be 7 to 10 working days, but it only took three days for him to come back out. He fixed it, cleaned up every bit of mess he made, and left.

Up until this last time when we were dealing with our refrigerator, everything's been pretty good with American Home Shield. When we have an issue with an appliance, they send someone out, we pay our deductible, and they fix it. If they can't fix it, they'll replace with things that are similar. But with the fridge, they kept sending people out but it was never repaired correctly. Part of their policy is that as long as they got parts, they'll fix it. But to me, it's never getting repaired properly. They spent more money fixing it than what it would have cost to replace it. This refrigerator probably got all new parts in it, but from time to time, it's still making noises. Since it's been fixed, we are still afraid to fill it up because when we fill it up, we have to take everything out and do other things with it. The last time that we were waiting on parts, it took them almost two months to fix it. But overall, I would still recommend them.

American Home Shield is a good company. It helped out whenever we needed it. Other than that $125 deductible, that's not bad. It would save a lot of money in the long run. One of the dishwasher's elements went out. The contractor couldn't find the serial number on it because it was an older dishwasher, and couldn't figure out the right model number to order. So, they put a recommendation for a replacement dishwasher. The options were to get that same look or I could get a different brand, but I had to pay the difference. I got the one that was the same. I liked the replacement.

Everybody that AHS has sent out has been decent, except this one guy who was horrible. But it sounds like AHS contracts with people and they can't always monitor those people. At least they get them here. I had my microwave, washer, and dryer work done recently. The tech that came out looked at them to find out what the problem was and he said they have to order parts. The parts for the microwave and the washer came in so they fixed those. But the wrong part for the dryer came in and they had to come back on a different date for it. It was the same person every time and he was fine. I would ask him questions and he would answer. I'm a small-talk person, though, and he didn't seem like he was much into small talk.

Home Shield is a great company and they're reasonable as far as the monthly payment is concerned and the amount of money you have to give upfront before a technician comes out. It certainly would have been a whole lot more than $125 to have somebody come out here without them. My most recent claim was when McCormick Mechanical came out for my furnace that kept tripping my thermostat. The tech was very professional and he knew his stuff and the experience was very positive.

Right now, I'm very dissatisfied with American Home Shield. I had a leak in my downstairs bathroom. So, they sent someone out to take a look at it and provide a write-up of what the problems were and what may have been causing the water to leak from the ceiling. The representative was very cordial. He came out and he did do a assessment. He did give me some feedback on it, and he told me I would be hearing from American Home Shield concerning his assessments that he had written up. His company did a follow up. His company did reach out to me. He did send the information to American Home Shield concerning the damages. They reached out to me to advise me on how much it would cost to have the roof repaired.

The icemaker broke. I reached out to American Home Shield by internet. It was great not having to sit on the phone to get somebody. The tech who came out diagnosed the icemaker to be broken. They put a new icemaker in. I recommend AHS. Nothing feels better than to have something break and you're not gonna have to try to come up with 10 grand.

I had some leaky toilets, and submitting a claim to American Home Shield was great. The representative on the phone was wonderful. Since the repair, everything works perfectly. I did call them the day before wanting to add something, and they said it was gonna be added but it didn't get onto the plumber's list. This is my first time with American Home Shield here in Michigan. but we've had them for many years in other states too. I've always felt confident in them.

Sears came out for the dishwasher but there was miscommunication Sears and American Home Shield. I had to get ahold of American Home Shield several times on what was going on with the Sears people. The tech would come but he wouldn't stay very long and there were other times where there were parts that needed to be ordered. There were times where he did call me to tell me he was gonna be coming to do work on the machine and the dishwasher. I told him he couldn't do any work on the dishwasher because the parts weren't here. That was that and he didn't come. They didn't come in for a long while and the work order was put in November. The parts were coming, but they were coming sporadically. The very last one came in early January and it was for a control panel. At that time, they had already told the technician that they just wanted him to pick up the parts and take them back. American Home Shield just decided that they were gonna replace the unit.

I was not happy with Proline. They changed the appointment twice. When the tech came out, my dryer wasn't working. But when he left, it was working. He fixed something, but he said that he didn't do anything and that was a mystery.

My Appliance Repair came and there were a few appliances that they looked at. One was a washer and one was an electric stove. When the washer was on the spin cycle, it felt like someone was breaking into the house. It was completely off. It was worse than when I had a cycle that was unbalanced. They repaired it. They got the job done and everything's worked fine.

My experience with AHS has been good. They cover what I request them to come out and do, and it's been at a decent price. Redmond's Plumbing and Electrical came out recently and fixed a valve. Everything's much better now.

The first contractor I had come out to look at my furnace said that there's possibly some mold in there and I should get it replaced. I said, “I don't think so.” I had a tech from American Home Shield, Michael, come in, and he looked at it. He did a function check and made sure everything was doing what it was supposed to do, then he let the system run to see if there were any faults in it. He didn't find any fault and said he does not think there's something wrong with my furnace, that the first contractor was overstating it. That's part of their game, and Michael explained that to me. He also replaced the air vents, which was cool.

It's easy to submit a service request with AHS online and their website is very user-friendly. I’ve used them twice in the past month, once for a broken microwave and once for a broken toilet. For the microwave, I talked to the contractor on the phone and he was able to identify the problem without coming in. He was able to order the parts, then he came in. With the toilet, it was a common issue, so the tech already had the parts and it was a quick solution. Both of the contractors were very nice and they fixed my problems, which was the thing I cared about. Other than that, I would like for the fees to be cheaper. The monthly thing is fine, but every time the techs have to come in, I have to pay 100. So sometimes, I'd rather not pay that 100 and just pay 50.

One time, we tried to replace a range that was broken, and that was not a pleasant experience. The range that I had was $2,500 and American Home Shield couldn't get the part for it, so they said, “We'll give you a cash settlement.” The cash settlement was $700, which was what they estimated the value of the repair to be. I had to go out and replace the range with $1,500 out of my pocket. I argued with AHS. I spoke to half a dozen people in foreign countries. It never worked out. Other than that, it has been fine. I would call, talk to them, and they collect the service fee right away. They schedule a repair person and everybody that they sent has been good. This range thing was the only thing that I didn't like. I looked for other home warranty places, and I didn't find any that I really liked. So, I just stayed with them.

I have multiple properties with American Home Shield. Wiley Electric was over at Hewitt. We had some outlets that weren't working. The techs were able to get the outlets back working. So, I was satisfied with the work that was done. They resolved the issue.

I got American Home Shield in one of my houses in Las Vegas and I had a problem with it because the property manager complained that AHS usually takes too long to repair. One time, I had to pay the hotel bill for the tenant for three days because the air conditioning was broken and it was so hot down there. And once in a while, the property manager had to call their contractor to fix the problem. It didn't go through American Home Shield. I kept American Home Shield for the house in Las Vegas for four years because I didn't want to worry about repair but they didn't provide any good service. I canceled the coverage in the house in Las Vegas after I got a new property manager because the new property management company would cover the repair. The management fee was a little bit higher but the coverage on the repair was up to 15,000. But I just saw the advertisement regarding American Home Shield and they gave some discount.

Having AHS, I like the accessibility to the subcontractors. I moved to a new location and I didn't know any service providers. It's easier under the umbrella of them to pick somebody to find a service provider. Most recently, the water tank was leaking from the top and Sigmond Plumbing came out for the replacement. They were fine.

When I turned my faucet, it won't completely go off all the way so I called American Home Shield. I went through the automated system and for the most part, the claims process was easy. Giants Plumbing came and the gentleman was fast and efficient. He immediately knew what the problem was when he looked at it. But before this claim, I thought I wouldn't have to pay that much and I still ended up out of almost $300. That's what the hot water heater cost but it never said why I was paying $300. Other than that, AHS is useful to have.

The touch panel on our oven went out and the off button stopped working. When I submitted the claim, I did it online. The website of AHS was very straightforward and easy. We were pleased with the tech. He was efficient, quick and communicative. He replaced it. When we renewed with AHS, the claim amount had gone up from 100 to 125. When I questioned them about that, they committed to the basic level of 100 again. There was no increase in ours and they were willing to keep our business. We're pleased with AHS. However, we thought a hot tub outside of our house was covered. If we had known it wasn't, we would have purchased additional coverage. But that was the only thing that I was not pleased with, everything else has been communicative and straightforward.

I called American Home Shield and they got somebody out here to fix my furnace. I had another question ‘cause they didn't tell me what time. American Home Shield contacted them, figured out what time they were coming in and told me. I was very appreciative of the customer service. The technician was awesome. He told me what the problem was and fixed it. I just purchased the house and had American Home Shield on it. They sent me a welcome gift which was an awesome gesture.

Our heaters started fluctuating heat a little bit. I went outside and noticed the upper part of the furnace didn't have any power in it. I called it in to American Home Shield and a guy came out. He took a 10-minute look at our furnace and said nothing was wrong with it. It just needed a service. He did the service then came back in 15 minutes. He said he was done with the service and that it was working again. I went out and told him the top portion was still not working. There was no power in it and it was not blowing heat. He said it was not a part of the furnace and American Home Shield wouldn't authorize it. I ended up spending $300, but it never got fixed. He said that there was nothing he could do. American Home Shield sent me an email asking if the issue was resolved. I emailed them back on that form and told them no. They said the case was pending in it. 15 minutes later, I got a response that the case was closed.