American Home Shield Reviews

My mother and brother had American Home Shield so I also purchased a plan from them. AHS has been great so far. AHS team helped me when I had a problem with my air conditioning unit, with my refrigerator dying, with my oven getting messed up. AHS has great overall value and I have recommended it to other friends who were having problems at home.

I've been on American Home Shield for about 2 years. One of my neighbors had it, and she suggested that I get on there because she had a lot of home stuff to replace. And our homes were built about the same time, and that time, we hadn't had very many things go wrong and we still haven't. It's been good and I have recommended them to friends.

We've had to use American Home Shield twice and it's just been an awesome experience. Their guys were both nice people and did a good job. It was great.

I've only had to use American Home Shield twice, with my air conditioner and my garage door. Both times they were incredibly efficient in finding a service provider in my area. They kept me informed on how long it would take for that service provider to contact me and when I should expect it. They may have even followed up to make sure the service provider showed up but I couldn't be more pleased with the way American Home Shield found these providers and also, I was very impressed with the providers themselves, with the services that they performed. They were efficient and professional.

The folks at American Home Shield headquarters are courteous, but I can't say that much for the people they send out. Ours is a house plan for a single family dwelling. Recently, we've had two different plumbers out to unplug our line from our kitchen. The first time, it didn't work. They didn't do anything and never would come back. The second plumber came out and said it was fixed. That was about a week ago and now it doesn't work again. And so, we're back having to call again about the same thing and we're getting a bit tired. They take our requests in a timely manner and we don't often hear back within the time frame we're supposed to hear back from the vendors. What we find is when the vendors come out, they want to sell us something besides doing the work, and we don't like to be hustled every time a repair person shows up. We want our problem fixed and not telling us that the whole plumbing system has to be replaced.

When we put a call in to American Home Shield, they tell us who will do the service call. That person will call us and make an appointment... and so far everything has worked out really great for us. Our experience with them has been very good!!! We never had a problem at all.

American Home Shield was a part of a home warranty when I bought a condo. The plan covers all the appliances and electrics. I'm not sure what all else, but heating and air. I did have one negative experience. I had called in and changed my credit card number. For some reason, something happened. It didn't get changed or the wrong number got put in and I ended up getting a letter from collections saying that I owed $400. That really made me mad because nobody picked up the phone and called me and said they were having a problem with my credit card.

My experience with American Home Shield has been very satisfactory.

Overall I'd recommend American Home Shield for what they provide and for the service. Their customer service sometimes leaves me skeptical. It's interesting. Right now I've got a little problem with them because I signed up early. I agreed to renew early and was supposed to get a $75 gift card to use in my next event, and they still haven't sent it to me. They keep claiming they had sent it to me and I've not got it yet and it's driving me crazy because they said it comes like a credit card envelope but it still hasn't shown up. So I'm waiting for that.

They're very responsive but some of their contractors are not up to par.

The experience with American Home Shield has been fine.

AHS did a wonderful job. They did what they're supposed to do.

I'm in real estate and know about American Home Shield. I already had a home warranty and this is my second one. It's been pretty good. They are good customer service people and take care of you immediately. I've never had any issues.

I've been in my home for about 6 years now, so I know stuff will eventually start breaking down and I thought I needed a backup. I've been with American Home Shield for about 6 months. I've placed two claims and didn't have any problems. All the people that have been sent out have been professional and nice. It's been a very good experience and trouble-free.

My experience with American Home Shield in general was very good.

Very cooperative and quick, and I've been happy with who AHS sent out.

I didn't have any information on any other home warranty provider and heard about American Home Shield through the mail. I got the combo plan and I haven't had any problems with them. The experience with them was helpful and simple.

When we bought the house, the people here had American Home Shield. We have the plan with the appliances and systems. I'm very satisfied with the service I get from them..

American Home Shield is not perfect but pretty good, I would recommend.

About 2001, between that time, one of my old bosses had AHS and told me about it. My plan covers everything. They sent me a letter saying to pay a one-time fee of $100 for your air conditioning unit. I paid that fee. And then when my air-conditioner broke down, they came up with all kinds of excuses as to why they weren't responsible or why they weren't going to pay it, but yet they took my $100. And they didn't give me my $100 back either even though they didn't help me. Then in 2012, I called them and I cancelled. I told them that I no longer wanted it because I purchased a new air conditioning unit myself. I exhausted my savings and I purchased a new air conditioning unit all on my own.

We had a tough time with American Home Shield at first but they're pretty good now. Initially, they can be difficult. But once you work things out, they do what they're supposed to do.

Being a homeowner, having a home warranty is an extra comfort in knowing that if something goes wrong, or if major things go wrong, you have an opportunity to take care of those items without breaking your wallet. I've been with American Home Shield for 1 year. So far it's been great. The process is simple. If you have a claim or if you need assistance with a home repair, you can either put in a claim online or you can give them a phone call. And it's automated, so I've not really dealt with people, per se which is fine with me. I've no complaints about that. They are very reliable.

I first heard about AHS nine years ago when I bought my place. The seller secured a one year policy from me and it's a kind of a mixed deal to go through a little easier when somebody purchased it. Then I let it lapse. I have two policies because I have a rental as well as my unit and the people in the rental were destroying everything. Every other month I feel like I had to get a new washer or dryer or microwave and at some point I thought I'm going to get American Home Shield. I'm 69 years old and it sets me a little bit more than they did 20 years ago. I wanted that policy to be able to sleep better at night. When the calls came in, I know it wasn't going to cost me thousands of dollars. It was just a service call from the American Home Shield which we hadn't used to the rental yet.

I started with American home shield in Oct of 2013, was recommended by a friend. I read some of the reviews on them and they seemed like a good company. Well we are now into the year 2014 and my refrigerator is still not working, was told they are going to replace it with one similar to mine. The one they are replacing it with is not the same, less features, less shelves and a less price. My refrigerator is worth brand new $2900.00, they are replacing it with a $1100.00 model (not the same brand) so now my kitchen has different name brands in it - bad if I want to sell the place. I had no other option. I have no money to go out and buy mine. This company is a joke! They told me they would only go up to $1500.00 for the refrigerator and I would have pay upfront for the cost and get reimbursed. WHAT! I here still sitting without a working frig 1/20/14 going on almost 40 days and have to wait another 14 days for that refrigerator that they ordered!

I've been with American Home Shield for over ten years. A friend had told me about them and I just wasn't trusting how appliances were made anymore. Sometimes I have good vendors and sometimes I haven't. One thing that annoys me is that I had a really good plumber and they worked on a particular job and then something happened and a different plumber was sent out. If you find a good vendor, you want to use them again. They know your house. That's my one complaint about it but otherwise most of the time they're good.

We go back 20 years with American Home Shield. The first year we got them, we had a furnace collapse. The furnace was about 40 years old. They immediately replaced the furnace and didn't take any hesitation at all at it. We bought two water softeners in two different houses and putting water softener on a hot water heater will kill it. And they paid for both of them. They've been good to us. I used to like it better when I could call somebody and get a real person rather than having to call it up online or leave a message. But that's what American business has gone to, voice mails and things like this.

At the end of Nov '13 my tenant called them to inform that emergency heat was not coming on. Company #1 came out and reported "same problem as last year, wires are cut!" My tenant replied that last year you told us 'wires were missing' and we had another company come in replace wires and heat strips themselves. As my tenant had new-born baby and it was very cold, technician said that even though it wasn't covered by AHS he would splice wires. Heat and emergency heat worked - great! A couple of weeks later it got pretty warm and when tenant turned on A/C it was blowing hot air, so she called back into AHS under the 30 day 'warranty'. No one called or came out. On December 31st, 13 all heat stopped.

I have been with American Home Shield for about two years and it’s been good. AHS team has been fine. I like the online scheduling but when I do call, they're quite prompt. I get stuff taken care of. The only thing, there was one incident recently when the dishwasher had a problem. They dispatched someone. The gentleman looked at it and then left. He said he was gonna come back within 5 to 6 days, and he also have to fix the refrigerator. When he came back to fix the dishwasher, he found another problem, and then charged $200. I think that's high so I haven't paid it but I need to call and speak to someone about it.

The home warranties I got were for my rental properties. I'd heard about AHS because I had a home warranty on a house that I purchased previously. It's been okay, but they are a little expensive. I've changed over a couple of my rental houses to a competitor just because they are expensive and what they have covered has been a little too limiting for me.

I have had AHS for 10 years. The warranty came as part of the house when I bought it. Over the last 10 years I have used it on and off for minor things but never needed it for anything big as I was good about maintaining my house, as were my renters. There were even several years I never used it. I specifically upgraded to have pool pump covered in case I ever needed it. They were useful, up until now. When it came time to sell my house, the home inspector noted the pump was very old (which also was noted when I bought the house), housing was leaking, the PSI was too high and the whole thing was ready to split. He has someone come out to get an estimate who also stated it was not in good shape and was "ready to blow".

My mom recommended American Home Shield and they have been pretty good so far. I don't have any problems. I haven't really talked to many people. When I called to request for service or to get information, I talked to a few different people and that was good. The service call was great, when I called, the person I talked to was able to find representatives or people to come out that would be over to help us. It was fine. AHS is easy to work with.

American Home Shield has been pretty reliable.

Awesome!! I got American Home Shield because I thought it would save me some money and so far it's been great. I was without heat one morning and I called them. The next day my heat was fixed. It's pretty quick.

I had been looking at American Home Shield online for a while and I just decided to give them a try. I've been with them for about nine months and so far it has been pretty good. I only had one vendor that was real slow, but on the average it's been pretty good response and the work has been good.

I got a plan from American Home Shield that covers the whole house. Getting service has always been pretty easy with AHS.

The experience with American Home Shield was good until they raised the price on it a little bit and we had cancelled them recently.

We bought our house in Norman Lakes three years ago and our neighbors told us, "You need to get American Home Shield." And it's been a pleasant experience for us. Our warranty plan covers the appliances, the air conditioning, the heat pump and the ceiling fans...

Our experience with AHS has been great so far. They have every need that I've had and I have no problem with them getting people to my house at all, and if I'm not pleased with the contractor who comes here, they immediately take care of it and send someone else. So I've had nothing but a good experience with them. They've always treated me fairly and I've been pleased with every service that I've received from them and I think they are a great organization.

American Home Shield is one of the best companies there is for this cup of service. The only thing is in a small community like Kingsville where I live, they do not have any company to do the service. I have to go get that from the outside and make sure that it is approved by them. Then I have to pay for the repair and send the paperwork to get reimbursed, like an authorization. I have two homes, one here in Kingsville, one in San Antonio. My daughter had trouble with the air condition and we had to wake up at a week in the very hot summer and the companies that they choose were not screened properly. We went to see the reviews of this company as they almost broke their whole unit. They put in a part that did not belong and it was rubbing against something causing an awful smell like burning.

I like the timeliness of American Home Shield's response.

I've had American Home Shield for about six years and it's been fine. I usually did most of my business online with them and their website is easy to navigate to file a claim online. Having a home warranty is better to have to help cover unexpected expenses, whether it's American Home Shield or whomever.

American Home Shield was pretty good. There's a little billing issue at the end there that I'm still working through, but I don’t know if that's anybody's fault per se. I think it was the service guy that came out that kind of made the mistake. Our AHS experience has been painless and happy overall. I would recommend them.

It was through my son that I got to know about American Home Shield. All are covered with my plan. It's a deductible that's a hundred dollars. American Home Shield has been great. Sears has been a problem a couple of times but they straightened it out so I'm very pleased with them. They are easy to deal with.

Everything took place just as it was supposed to. The AHS people came out and everybody was helpful. It went all together.

I've been a member for a long time and got the plan for the appliances. Most of the time, the people that they sent out to take care of the problem have been really courteous. Sometimes I might have had a little misunderstanding with the service people but most of the time it was resolved.

We bought a home warranty with another company when we first bought the house that we are now in 10 years ago. Then, we heard from some neighbors about American Home Shield and they were pleased with the services they got so we also went with AHS. Generally, our experiences with them have been pretty good. Occasionally there will be a service contractor that is not really quite so good, but for the most part it has been a positive experience. They also provide good economic services.

11 am on sat 1/19 went downstairs and noticed a puddle of "waste-water" by the drain in the basement. Immediately called AHS and opened an emergency service request. They assured us that since waste was actively coming into our basement that someone would call us and be here w/in 24 hrs. They said this could be 3 am... we said okay, whatever we need to do. 8:30 am on Mon 1/20, Mrs. ** calls to check the status of order. They told her they were still trying to locate a company that would come out and fix it. Said the contracted company would be contacting us.

I have a combo plan from American Home Shield that includes HVAC, plumbing, stuff like that. It was a good plan for me. They've been very responsive and the prices have been moderate.

AHS has been super for me. They're very good people. They're a good company to do business with. I've been recommending them to a lot of people. I was with other companies and I wasn't happy with them at all. I think they're the only legitimate company that I have worked with.

A friend of mine told me that he had American Home Shield a long time. I purchased the plan that covers my whole home appliances. My experiences with them are pretty good. They have the best service. When we call, before 24 hours we got it back and sure in taking care of everything. So we are real happy. I already recommend 2-3 of my friends too.

We knew somebody that had a different home warranty provider and had lot of trouble with them, so we decided to go with American Home Shield and we've been very happy. I can usually get fast response and I haven’t had a case where the people that have been assigned has not been able to fix the problem and I have two houses on American Home Shield.

They were good. We had a misunderstanding but we worked it out. I will and have already recommended American Home Shield to a friend.

My experience with American Home Shield was very good. They promised to take care of something and they showed up and they did it. I've had two repairs with them. Both repairs were made successfully and properly. One just took a little too long and the provider was just a little bit unreliable about his appointments. The second provider was excellent. He came on time and fixed it and was very thorough.

American Home Shield has done a good job. We've really enjoyed the service and have already recommended them.

My neighbor recommended American Home Shield. I have AHS for almost two years. My experience with them has been very good. They have been very conscientious. Any time we call within the same day, we got a call back from whatever contractor we need to see and the services or the subcontractors have been very good. It’s been a very positive experience.

I've been with AHS for a year and four months. My first service call was about three months ago for a dishwasher. And the man who came was very nice. He was from GE. He thought that I had problems with my basket. So he ordered a replacement basket. That has not corrected the problem, my dishwasher sounds like it has bad bearings or something. So I put in another service call the first of December. They sent me a service number but I had no follow-up, no service call, no appointment, no anything.

It's been good with American Home Shield, nothing wrong really.

I'm in real estate and I heard a lot of good things about American Home Shield. I've been with them for about 6 or 7 years. It really has been a very very good experience. They've always been very responsive and even if there was any kind of a hiccup or whatever, they were always very responsive on getting it straightened out or fixed. I've recommended them many times.

American Home Shield team was very on time. The technician was scheduled for me and he made a good repair. He was expediting everything. I will recommend them.

We bought the house and AHS came with that. I don't have any complaints. They are very good. They were sending one guy and that guy was nice but because it has not worked out so I asked them to send another man, and they did it. I like them. They are listening and they are sending the right people and problem getting solved. After problem solved they also call and ask us how it go, how it's working, everything...

Efficient. Everything seems to go well when I've needed repairs.

AHS has been very responsive so far.

I've been with American Home Shield for about three or four years. They have been pretty good. No complaints. They know what to do and they know how to treat the customers.

Our furnace stopped working properly the first week of December, 2013. Granted the type of furnace is not common (fuel oil, i.e. diesel) for our part of the country (Georgia), but American Home Shield's hands-off attitude and lack of communication have left me still without heat 6 weeks later.

The owners of our home 14 years ago paid for a year of American Home Shield on our appliances. And then after that first year, we just kept it. We have all of our appliances, electrical, wiring, and there's some plumbing in the plan too. I've only had a few issues with American Home Shield. At some point in time we were thinking about cancelling because sometimes they do very little.

I'm pleased with American Home Shield except for the most recent event where my furnace motor is making noise, but they say it has to completely stop before they will replace it, and that's not the thing I want to hear in the middle of winter which is what I'm fighting with them right now over.

Everything's been working wonderful for us. Everybody at American Home Shield is responsive and the follow-up is great. The service has been adequate or sufficient.

I got American Home Shield probably about four or five months now. My mom has it and she told me about it. It has been great so far and I haven't had any issues. My heating upstairs isn't working, so I called and they sent a guy out and he repaired it, no problem. It was all good. I have recommended AHS to other people.

They're very good. We've been quite pleased with American Home Shield.

Generally speaking, I would recommend American Home Shield. However, they had been out twice to fix my microwave. When they left, it worked and they had not been gone long till I made some popcorn in it and it hadn't worked since. That's been about two or three weeks ago. I've been in a rush and haven't called them again. Other than that, I've been very pleased with them. Overall, I would say that it's been very good. I was about to cancel it because in the past, I was not pleased with their service. I haven't used their service in four or five years and have been paying it for that long and I thought I'd give them one more chance. And this time, I was very, very pleased. They came out and fixed my ice maker, my disposal and they fixed my supposedly fixed my microwave.

I've had no problems with American Home Shield.

I used American Home Shield only once during the five years' period I have with them. I reached out to them online and it seemed to be intuitive, user friendly, and then as far as the communications with the vendor who come out, professional. And then of course American Home Shield contacted me back to make sure everything went well. They were presentable and pleasant.

I was in the real estate business and I remember that my company was purchasing the basic plan from American Home Shield 10+ years ago so I got them. Just last year our water heater broke down and we were able to get that replaced. Our dishwasher had problems, we were able to get that fixed. Our air conditioner was down, we were able to get that serviced. So we're pretty happy. They're a valuable cover.

I love American Home Shield. I think it's a wonderful thing. For a long time, I couldn't find a home warranty company and I looked on the Internet and found them and compared them with others on the net and they're by far the best so far. I had recommended them to at least 10 people I know that have gone with them as well. They are superb!

A co-worker told me about American Home Shield and he was happy with their service so I gave them a shot and chose them as my home warranty provider. Our experience with them has been good so far. The only issues we've had was with our pool equipment and the heater needed to be repaired last year. I'm not sure how much it was but we had a hundred dollar co-pay but I think it was like maybe a $300 repair or something. This year there was a leak in the pool equipment and they came out and fixed it pretty quickly. AHS did what they promise to do. I like them.

My brother and my sister told me about American Home Shield few years ago. AHS has been quite wonderful. I haven’t had problems. They were kind and knowledgeable of what they are doing and the website is easy to navigate - no problem. They are great, I like them. They are a lifesaver. I would recommend them.

I was investigating home warranties and they said American Home Shield is much better than the others. So far so good, I'm happy with it. The last claim I had was on my washer and dryer. They got bad. The guy was very helpful. Everything was smooth and nice.

I heard about American Home Shield from a neighbor. I didn't do the all-inclusive American Home Shield plan. I picked the items ala carte, about nine different things and it costs 38 bucks a month... Well they've been pretty courteous and pretty responsive. They're okay except for the one incident I had where they could have given me a brand new washer for 350 bucks. Instead they paid almost $600 just for the parts. I got a rebuilt washer but it seems crazy that they would go ahead and do something like that when it was more to their advantage to have just purchased one through Kmart, an almost $200 difference. And I was put out for about three weeks because they had to get or find the parts...

I looked on websites and found AHS. They looked like better value so I went with them. The plan I got doesn't cover appliances, but it covers plumbing and electrical. I had one dealing and they were good, courteous and knowledgeable. They are good but limited. I haven't really needed them other than one call.

One of my friends recommended American Home Shield to us and she was so pleased... she was one of their best sales person :) We have AHS for almost two years now. When we've needed repairs or replacements, all I have to do is either call or go online and they send a technician with the information out there for us and immediately the service person will call, the assessment is made and job is complete, perfect. They follow up via email, calls from the service reps, timely appointment set, outstanding job done satisfactorily and of course always responds electronically with a survey. I have recommended them to several people.

I do real estate settlements - I'm a title officer. A lot of people get AHS when they buy a new home. And then I saw it on advertisement teams, through my mortgage company, in the mail offering it. That's when I took it out because I had several small policies on different things and I switched it around. It's been good. I don't really have any complaints with them other than I have a billing problem right now but I got to call today and work that out. I've been very happy and always have had good success with getting somebody quickly when I needed them.

It was through an investment property program when I found American Home Shield. I bought the plan for rental properties. AHS have always been efficient, reasonable, and always come through immediately. They always answer the phone and they always send me information immediately, which is quite nice.

I have American Home Shield home warranty and my experience in dealing with their team and submitting a claim was fine.

We got American Home Shield when we bought our house and then we continued it. When we were unhappy with our other one, we looked online, made phone calls and came up with this one. They had a good reference online and I like what the girl told me when we talked on the phone. I talked to her several times before we actually committed. And we have been with them for probably about a year.

I've had AHS since I bought my first house in around 2000. Currently my plan covers everything - my house plus my pool. Sometimes the responsiveness is not that good but for the most part it's been alright. I'm satisfied. I've already recommended them to a couple of friends and they've signed up.

It’s worth it. And they are 90% of the time knowledgeable and courteous. Sometimes, I have trouble with their offices, in talking to the scheduling people and that sort, but the workmen have generally been quite good. I haven't had any trouble with the workmen.

I had used American Home Shield a long time ago. I had used other provider and their service is better. I'm very pleased with the work and the people they've sent. Other companies have had issues. Definitely recommend them. Very reliable and it's worth the extra. Some companies are cheaper, but cheaper isn't better.

Overall, I'm extremely satisfied. I've been with American Home Shield since 98. I've been with them a long time. We went through some bumps and bruises at the very beginning, but overall I've had very few problems.

About seven years ago when I first bought the house, I got something in the mail about AHS. So we bought their plan that covers the electrical, appliance and pool because I have a pool. The experience has been really good except for the last one which wasn't American Home Shield's fault, but it was a terrible experience. What happened was the plumber they sent over said they don't do that, whatever the problem was. I said "It's ridiculous. You're here, why don't you do it?" The plumbing place hung up on me. It was really rude so I got another plumber. It took them four minutes to fix it and this went on for a week and a half arguing about something that took four minutes. The plumber could have done it. I would have given the extra money. But he called another contractor in that had nothing to do with it. He thought it was something else, wasting another person's time - all our time. I let AHS know about it because I didn't want to receive that plumber in my house again.

You have to go through a long haul rigmarole on some of their policies, but the bottom line is AHS has been good in the past. I would recommend them because the customer would end up being satisfied with their service. They have some points that I don't agree with but overall, when the homeowner needs a service to be done, they do try to satisfy their customer.

American Home Shield is efficient.

American Home Shield has done everything that I expected it to.

I've been with American Home Shield for almost 2 years now. They seemed to be fair and honest and didn't nickel and dime the repair as not covered. So far I like them, no complaints. I have them previously at our prior home. They are courteous, knowledgeable and easy to contact. They are prompt to respond and so far they sent reliable vendors out.

I've been with AHS since last year and my experience with them has been good. My claims went pretty well. I had two things done. In one the guy was excellent. He was really, really good and then the other one, it took about a week because the person who did it had to travel almost 150 miles but that was okay. He did a good job too. I live in an out-of-the-way place, I live in Key West. It was good service and generally I don't have a lot of patience with things so normally I'll throw the thing out and use something else but they were able to fix it. AHS was good for me so I was satisfied with it.

I have had great success in arranging and receiving service on issues with my home under my contract. However, I have had great difficulty in receiving replacement items that were deemed necessary as the original items could not be repaired. The first item was a washer. I selected the washer by e-mail, played phone tag for more than 30 days with a "New England" company and still have not found resolution or received my washer. I used the original email contact from AHS to inquire about the washer and never received response. It has been greater than a year. Next was my dishwasher. Same scenario. Was informed by technician it could not be repaired and AHS would arrange replacement. I am still without a dishwasher. It has been close to a year. I have used the local Laundromat to wash my clothes, quite costly and inconvenient. My dishes I am doing by hand. Not such a big deal. I would like the appliances delivered to my home and not have to play phone tag for weeks to have it happen.

I'm a realtor and used what I used with my other clients and that's American Home Shield for home warranty. I had them last year, so this would be my second year. I already renewed for this coming year. My experience with AHS has been very good. They were prompt, easy to deal with and it has been a good experience. I would recommend them.

I've been using American Home Shield for a long time. So far they have been performing okay. They provide pretty good service and I like using the website.

This is the second time I've had American Home Shield. I did switch because they were too expensive. They had raised their co-pay and I switched to another company and then my husband wanted to go back to them. The other company was good but there were things that weren't covered that were covered with Home Shield. This time we have AHS for a year or two. We were with them for about three years before. As a matter of fact, I've recommend friends to Home Shield and then when they raised their deductible so much, I went looking for somebody else and my friends still have them. AHS co-pay is a little high, but the service is excellent. They are great and professional. But they should lower their co-pay, that’s the only problem I have.

My son recommended American Home Shield and because I value his opinion, I went ahead with it. They have been great. AHS reps are very easy. When I do need someone to come out to repair whatever needs to be fixed, they're very professional and helpful and knowledgeable. I have only good things to say about it. They are also timely. The deductibles that I have to pay are very minimum compared to if I had to go out there and if I didn't have that insurance then I have to get it repaired. It would be very much more money. So I'm overall very pleased with everything about American Home Shield.

So far my experience with American Home Shield has been great. They had every need that I've had and I have no problem with them getting people to my house at all. And if I am not pleased with the contractor who comes here, they immediately take care of it and send someone else. So I've had nothing but a good experience with them. They have always treated me fairly and I have been pleased with every service that I have received from them. I think they are a great organization.

I purchased a plan from American Home Shield, the one with the most extensive coverage. The last lady that I dealt with over the phone was very smart-alecky, but other than her everybody else that I've dealt with has always been very, very nice. There is one issue with a company I've had with American Home Shield. I had a lot of problems with this one company. I never had any problems with anybody else, everybody else who came in, they were supposed to do all. But aside from this company, I am very satisfied with my experience with AHS.

A co-worker told me about AHS. I've been with them for 5 years now. So far it has been great. No complaints. Every time I've had issues they responded and took care of the problem quickly.

I've had American Home Shield for 3 or 4 years. I used to own a bunch of rental places and I use them just because it's easy. When I have a bad experience I cancel my service. I haven't cancelled everything so everything must have been a good experience.

I've been with American Home Shield since last October. A friend had told me about it and I decided to find out. My experience with them is good. It's splendid!

American Home Shield was good, it's just the wait time, and they have no control over that. It might be something that they might be able to work with the folks. Sometimes it would take two or three days before we would hear from the people as far as response. They did the job and they did do a great job when they came out. Home Shield did respond but it's the vendors getting back with Home Shield and the communication that was the problem. Overall it was good and it can be stated that I did save money.

I've had American Home Shield for years at my house in Atlanta. I moved to this house, having a little bit of age on it, in Mississippi. I had everything replaced and fixed and serviced. And then I went ahead and put the warranty on it because I want to make sure everything was up to scale before I have a few hiccups. They checked everything out the best that they could, but little leaks here and there happened and I turn the knob on the hot water heater and that was leaking. So they got a plumber come in and fix the unit.

I have a new home and I'm retired. I don't do any kind of maintenance around the house and for repair work I thought American home Shield would be a good thing to have as a resource and some friends have used them in the past and they were very satisfied with it. I've been with them for about 6 months. I have called for service and it went well and was very good. I didn't have any problems at all. They're very prompt and responded very quickly and cleaned everything up. I called one day and they were out the next so everything was great. It was a very consumer-friendly process and the technicians seemed to be very, very confident and the people that they had sent out are actually very good. They know what they're doing so I'm very satisfied with them.

I've had American Home Shield for years and years. When I was in Glendale or Eel Rock we had it and when we sold the house we extended the coverage for those people. Then we had it out here where I live now in Lano ever since we've been here. We built the house in '72 and moved here in '88 so we've had them all at that time. I've been satisfied on every event that I had to call for. They were timely and courteous as much as could be expected. Since there were independent people doing it, sometimes they don't do what they are supposed to do but they've always been there with any reason.

I never had problems with them with American Home Shield. Every time I called they come out and deal with that and the work is excellent.

I have American Home Shield now for at least 5 to 6 years and they served me very well. They are extremely courteous and they are very fast -- when I just found I had a problem and I called American Home Shield they had people standing by, that within an hour or two I got a phone call and a scheduled setup and it's just absolutely fantastic. I'm very happy with them.

I'm not too happy with American Home Shield because I've got two service orders right now - one that they're working on from Thanksgiving that they gonna get finally complete tomorrow... because I had to order parts (I got the parts in right after Thanksgiving but they're just doing it tomorrow). Then I've got another service request currently right now with my garage door opener. I turned it in on Monday and to date nobody has contacted me to set up a service schedule so at this point I'm really not happy. It almost made me look at going somewhere else.

These boys have been really good! I've never had any problems. But I do have a little anxiety because a lot of people do complain about them and they say a lot of bad things I haven’t experienced. There's a rumor out there too that if you use it too many times they’ll get rid of you...

So far we haven't had any problem with American Home Shield. They are very good.

I've only been with American Home Shield for about a year and a half. So far they have been really good, well worth the money! I've had a different warranty company for every one of my houses. They are actually covering my real house and I've had two claims with them and they are Johnny-on-the-spot. Their response time has been excellent just like they said. I have been pleased with their contractors. They are professional. I've recommended them to several of my friends who have now purchased from them.

You guys are good, very good!!

I've had American Home Shield for 16 years. I first heard about it through a realtor. It's been okay except if prices keep going up and things getting less than pretty quick... I'll cancel it.

I have AHS and they're good.

I heard about American Home Shield from one of my friends. She was telling me how great they were and so I came right home and called. I've been with them for three or four months now and it has been great. I called them on my refrigerator and they came out the next day. It was amazing. It was really fast. I would and have recommended them.

I work in the mortgage business. We've been with AHS for two years now. We have had maybe 3 service calls. They've always been pleasant to work with. It's been good so far.

Everything is fine. It sounded good to us and so we went ahead and joined up. We had moved in a brand new house and know how expensive it can be to replace a refrigerator or washing machine or anything like that. We were allowed to pick out whatever it is that needed to be replaced or fixed, and there were 10 or 12 choices so we picked out what we wanted and every time that we have a need for something then we just call AHS and they set up an appointment for us from some local agent.

I found out about AHS through a real estate company that I worked with years ago. I bought a plan that had everything except I don't have a pool and something with the septic system. Overall, they're pretty good. I'm not saying they are the greatest company but being a single person and not having anyone to do anything for you... it's better than having nothing. However I had a plumbing problem and that was the worst experience I have ever had because they never could get it fixed and they never fixed it right. It was the American standard product that was in here and they said that item was very difficult to work with. They got it fixed somewhat, useable, but it’s not fixed correctly yet. So I just kind of settled for that because I got tired of all the people come in and out of my house. Also when you call and you think that you have one to speak with 24/7 or they can send someone to your home within two to three hours, it may be two to three days before you see someone and I thought when I first signed up with American Home Shield it was a little different. You call in and you say that you're having problem with you’re A/C. Ok, they could contact someone for you. But I've had experience where I've had to contact people myself.

American Home Shield was just very easy to work with. They were prompt in following up when I made a claim and it’s just really quick and painless.

I didn't want to have to worry about repairs so I got American Home Shield. They were referred to me by someone I know, and now I've been with them for 6 months. It's been good so far. I have requested service and did it online so I didn't have to talk to anyone. They were prompt and easy to deal with.

American Home Shield service has been good so far.

I had pretty good experience with American Home Shield. My main complaint is that if we don't properly diagnose an issue and the service person comes out we are still responsible to pay $75 but otherwise, we've had a positive experience.

We've had American Home Shield for several years. I had heard about some of these programs from some friends in the past and decided to investigate. The experience with them has been good generally. Most contractors have been very well-prepared, very well-qualified. I had only one of those contractors who was deficient. I'd recommend them to a friend.

American Home Shield is a good product but it can be better with a little effort.

We had American Home Shield as a one-year package already purchased when we bought the house. We had them for a while now, since 2000. We used them whenever we have a problem. Their phone people that worked at the headquarters are just very good. They are well trained, courteous, pretty sharp. They are way above average for telephone access. Overall, we’re very glad we've got them.

American Home Shield has been pretty good. You never know when something might happen. I would recommend AHS.

The gas company found out that my dryer was a fire hazard so they told me to call somebody. They didn't tell me whom so I just called American Home Shield. We've had AHS since the previous owner of the house bought the policy for us the first year we were here, and then we just kept on with it. Because I'm serviced with AHS, I called them, and I was very pleased with the service. All I can say is, they have speedy calls back. Their service has been quick and easy and painless. Our experience with AHS so far has been excellent.

Something came in the mail about American Home Shield. It looked interesting so I just rolled with them and got their base plan. I'm very, very pleased with them. I had one service and their local contractor was very, very good. They communicated, came out and got it fixed. So that was good. They do what they say. I recommend them, and I already referred them to my parents.

American Home Shield has been very good. I had them for years, ever since we bought our home about 17 years ago. They have excellent service and are always prompt in dispatching service tech out to the house. We've had no problems with them.

I've been using American Home Shield for about four to five years. We used to own three houses and we had Home Shield for all three. I like them, I wouldn't renew it if I didn't, and I renewed it every year. I'm very satisfied with them. I had no problem with them. They always take care of me, whatever I need. They're on time. Anytime I have something wrong, within 24 hours I hear from the repair people whom they assigned to repair.

One of my friends told me about American Home Shield. I was going to be purchasing a house again so I got it to cover the bases. It has already come in handy just for stupid stuff that people who previously owned it did. A certified technician could actually repair so it's been really good. It's an easy process and they have prompt service.

We've had a good experience with American Home Shield. We've had them before and switched to somebody else and they either bought the other company out or we just went back to them. My husband is pleased with them. They're doing a good job.

American Home Shield was transferred with my property. They have been great; however the vendors that they are using are creating a problem because we are not getting quality service or quality product. I have an issue pending right now. They replaced the hot water heater with a very low quality hot water heater that doesn't work properly and now they are telling me I need to reset my whole system to accommodate this cheap hot water heater. This house is 18 years old.

Overall, it's a good experience. I plan on keeping American Home Shield and we'd recommend it to anyone that was looking for it or to all my neighbors. The only problems I have would be the actual service people that come out here. I've had no problem with anything that came out here before but this last thing we had with our oven took a good while because they kept sending the wrong part. Other than that everything's been fine.

Everything's been fine with American Home Shield. A friend had it and I looked into it from there. It's been very good and I have no complaints.

I got a plan from American Home Shield that covers everything inside my house, the one that have a hundred dollar service fee. Their representatives have been absolutely wonderful.

The companies American Home Shield sent out so far are very knowledgeable. They knew what they were doing and resolved my problem. They were courteous and punctual. They were there at a designated time and I was satisfied with the work.

I have the American Home Shield plan that covers everything since I bought the house. They've been very good, I had no problem. I'm satisfied with the repair people who come for the appliances and do work at my home.

They sent Myers heating and air to fix air conditioner. They replaced evaporator coil. They cut drain line to short, it leaked on center beam under house. I have paper work and receipt. Called American home shield because of damage caused to beam due to water dripping on it. They said they're not responsible. They did confirm they sent them. Called Myers about what happened. They came to house, did not go under house and look. Looked at pictures on husband's cell phone and left, when I called them they said not responsible, they don't go under houses. I said "I have receipt and line runs from attic to under house and it tied together," they said "no, they didn't do it" and of course won't return calls. In process of talking to lawyer for damages to my house. You pay a fee for a service and then you really pay when you get service. It's funny, I have a receipt for American Home Shield and a receipt from Myers but neither is responsible. So now about 6000 for house to be leveled, windows don't open, some don't shut, tiles popping up in bathroom, cracks above doors, front door wont lock and there is more.

When we purchased our home, the appliances we got all came from Sears and when I called Sears to have insurance on them, they refused. I was constantly receiving stuff in the mail from different organizations and some of the fliers that I received were from American Home Shield. I called them and they did it. I've been very pleased with them because they stand by their products. If they cannot repair, they will replace and that happened with my washer. They couldn't fix it so they replaced it. I know it's not with them but the only problem I had was when my hot water heater went out and water was running everywhere. The company that came out didn't get here within the 24 hours.

AHS is a joke!!!! We are supposed to have a 48hr window for a service tech to fulfill an appt. Request was sent in and the earliest appt available was 72hrs out for a 2p-6p visit. We get a call from the contractor at 645p that he is rescheduling for first thing in the morning. According to AHS, they take no responsibility. All they have to say is "we are sorry for the inconvenience." Bye bye AHS after this water heater gets replaced (hopefully)!!!! This is the 5th time we have dealt with their unprofessional service companies being put off. Houston TX.

I'm pleased with American Home Shield service.

I've been with American Home Shield since 2002. I heard about them through my boss who had American Home Shield and she had gotten them when she was single and bought a new condo. I purchased my home and knew that I would need someone to help do the repairs so I contacted them. They've been very good. I'm very pleased and happy with them.

I've been in my house and have had American Home Shield for 13 years. I get it every year. They've been very receptive to any problems that I had and I have no complaints with their service. I wouldn't have renewed for 13 years if I wasn't happy with the service.

The person they kept sending out was not fixing the refrigerator. I told the people on the phone that it was not what he'd kept continuing to be fixed because I can tell the way it was the fool wasn't getting close. He kept changing stuff and I told him that he was just building up a bill for AHS (They changed two things that I don't think I needed). So eventually the refrigerator kept doing it and it did it like for the 5th or 6th time and they finally sent Sears out and the freezer and the refrigerator has been working fine ever since.

I've had American Home Shield on and off for so many years. It's all my systems in my house. My experiences have been positive. Everything has been easy and I've had to use them quite a bit this year so it's been nice. They are efficient and worth it and I have a two hundred year old house.

We've been American Home Shield customers for years. We annually renewed and also had them at our previous house. It's the basic plan. Our major appliances are covered and the electrical and the plumbing. We've had very good experiences with them. It's an ease of service. It's pretty basic and again because we are repeat customers we know what we've got. I know my options when we encounter a problem and what to expect. I know that I'm going to get real quick transfer from American Home Shield while on the phone or while online to a contractor.

American Home Shield has been professional and courteous and responsive.

A friend of ours who lived alone was helping us and he recommended American Home Shield. He knew them so we didn't shop for any other and we don't even know who the others are. It has been pretty good. It's great.

I got no big complaints with American Home Shield so far. So far everything has been pretty nice. This last call I had got delayed somewhat. My repairman's been very nice, exceptionally friendly. He said he ran into a difficulty in getting parts, I don't know, due to the end of the year inventory and all that stuff. Outside of that I've got no complaints. I'm pretty satisfied with it. In fact I'm considering trying to put a plan on it my mother's house for her. I've not reached a full decision on it yet but I'm thinking about it.

When I used American Home Shield in the first place they were just one that my company recommended, and I've just stuck with them the whole time. I've been with them between two different houses since 2008. My experience has been excellent. I have filed many claims online. The process is very easy. Every once in a while I file my claims on the phone. They always had prompt response times. I'm happy with the experience that I've had with American Home Shield.

We've been with American Home Shield for a long time. I don't want anybody else to have to fall into the same pitfall that we've done and we put a lot of money in there and it's absolutely ridiculous. I had one situation with my sewer system. They kept coming out and when they finally got down to the fact that it had to be replaced, they said that it wasn't covered and they've been fixing it for the last six months or more. That's crap! They said it wasn't covered because there were roots in there and the roots weren't covered. Still, they can't go down there, they don't cover to have a camera to go down there and find out if there are roots so how can they tell me that they don't cover it if they can't see the damn roots down there anyway! And they've been taking our $75 every two or three months to repair it. It's not worth it at all. I'm going to be shopping around for someplace else.

We first had First American for 12-13 years and they kept raising their rates and excluding more and more things that they covered so I started shopping around and did an internet search and found several of them, compared what they were offering for the price and chose American Home Shield. I've had them for about a year and a half. They are great. I call them or request service on the internet, either way they are fast. They let you know right away who is going to respond to the call. The contractor calls you pretty quick and they are here in no time. I'm happy with them so far.

The experience with American Home Shield has been good so far.

American Home Shield is an outstanding quality service.

I had a home warranty program with American Home Shield before. When I relocated I got a warranty with another company, through the seller. So when that warranty was up, I definitely came back to American Home Shield. So I'm a repeat customer. I have placed claims with them. I am totally satisfied with them and have always been.

My experience with American Home Shield service and team has been fantastic. I would recommend them.

My girlfriend had been telling me for years that she had a home warranty, and I didn't know too much about it. And she said it's the best thing to have, especially when you're a homeowner. So I said okay, and I let it go on the back burner. Then I started to think about it because I was paying out of pocket for every little thing. Every time I looked up, something was wrong. I had to pay out of pocket. I happened to be surfing through the Internet and came across American Home Shield. I read some reviews on it, and decided to go with it. I will have had them a year in May.

It's been excellent. American Home Shield respond well to everything I've ever needed, it's always handled well, everything's been taken care of. I've had to have things replaced, I've had to have things fixed, it's all great.

I heard about American Home Shield from my son-in-law and he was very happy with the service, and it sounded like a good idea since I'd owned the house 10 years. I've been with American Home Shield for three months and my experience has been fine so far. I filed one claim and it went very well. The AHS staff was good and prompt response. They were professional.

I learned about American Home Shield through my brother-in-law. I got their condo plan. The company that they ended up sending out the first time did not fix my A/C the way I thought they should have. And of course it got to be winter time so I have to wait until it's coming to spring and summer to see if it's working right but now they did fix the last repair. I've only dealt with them twice before. Overall pretty satisfied, so far.

I learned about American Home Shield through a realtor when I purchased my home a number of years ago. I had everything covered. The American Home Shield team was absolutely fantastic. I appreciate the fact that they are very responsive. I wish they sent or give you the choice of sending the same service company. I had a couple of issues where they sent different companies out, different vendors. That was okay because it does give you exposure as to who is in the area in case you do need somebody that you can contact. But sometimes you meet someone and the company has been very good to work with so you'd like to keep them but. I still haven't had a bad experience with any of the vendors that they've sent to my home for any repairs. They've really had been super. Overall experience has been very positive and I will continue to use them. And I have recommended them.

American Home Shield has outstanding service. One reason I like them is because they always send professional technicians from reputable companies and I really enjoy that aspect.

My mom gave me the number for American Home Shield. I have the plan for my appliances inside the house and my pool equipment. The contractors that they use are very professional. They're here when they said they were going to be here and generally my issues were resolved right away. The experience is excellent.

American Home Shield is a good company. My experience with them is perfect.

I would say experience was about a 5. I only gave them a 4 because they're the only vendor I know.

My next-door neighbor had a problem with their air conditioner and a repairman came, and I asked him if he could do work on my house and he said he was working for American Home Shield. So I got a plan from them. I don't know what they call it. It covers my appliances and I pay a separate monthly fee to cover air conditioner and heat. They have been helpful. It seemed like a good deal for me. They came out for three different appliances and I only had to pay one deductible and the repairs cost more than my year's premium. It's good peace of mind.

I have attempted to get a washer and a range repaired since Nov. 22, 2013 and as of Jan. 15, 2014 my range has not been repaired and I had to go and buy a washer. AMS collects millions in service fees, however will leave their customers at the mercy of incompetent services reps and sub-standard technicians. The customer is not their top priority and their supervisors don't take calls for project resolution. I was told by a Kentra (cancellation department) that I held no more value than anyone else, even though I'm a 14-year customer. On what planet does tenure not count and you don't want to retain a 14-yr relationship, huh? Then Ms. Kentra tells me to go and find my own company, when I pay AMS to give me quality technicians to resolve the issues. I work hard for my money and won't throw it away on a company that believes they are entitled. My sister is a housing counselor and has recommended AMS to 1st time home buyers as part of their pre- and post purchase education, that will stop immediately due to this experience. There is no way anyone should go through all of this to have a service request fulfilled. If anyone knows of a warranty company that has exhibit quality service and excellent reputation, we are quality customers, please refer.

American Home Shield is typically responsive. We get contractors that finish up the jobs in a very quick period of time. And the cost, while it has risen double, it's taken it 20 years to do so. So I don't think that's too bad.

Overall, I've been very pleased with American Home Shield. I've had a great response from them. But right now, I am very angry. It was the first time I had a bad experience with them. I called last Saturday because I had a plumbing problem. There was a foul odor coming from the bathroom and I called AHS for help but I didn't talk to anyone. I talked to a machine. I called last Saturday trying to tell the machine and it gave me the confirmation number of some SDL Plumbing. I did not hear from SDL until Monday evening almost when they called, so I said to just cancel it. That was a whole three days gone. They need to figure out some kind of way to notify.

I tell my neighbors about my excellent experience with American Home Shield. I have a plan with them on all my appliances. They were outstanding. I'm just very happy that I have AHS.

I heard about American Home Shield when I bought a home and part of the closing was that I got an American Home Shield policy paid for by the seller. I got the full coverage of what you could get for a condo. They've been great and helpful. I used it once last year but it was just for minor repair. I had a burner out on a cook top. They asked me if I had any other things and I said I was having trouble with the ice maker on my refrigerator. So they said they could be done at one call because the repairman care company they were using serviced both. So that was great and they were both very minor repairs. The repair people that I've encountered have been polite, clean, great. Overall it was an excellent and a positive experience.

American Home Shield was prompt with getting items that I called in fixed. They do protect what I value.

I heard about American Home Shield through a friend. The AHS team has been really knowledgeable and very professional. I'm very much pleased with their service and would recommend them to a friend.

AHS is wonderful. Their service is good and convenient. We call anytime 24 hours. I’ve had a great experience with them.

I've been very satisfied with American Home Shield. My experience with the team has been good so far. I have the plan that covers everything. I've used them about four or five times. The only thing I noticed they went up $10 but I just hope this is not a trend. It’ll just keep on going because I’m on a fixed income.

There were so many home warranty providers out there and I've been with American Home Shield for a while. They have been courteous and knowledgeable. The experience was fine but their washing machine guy caused all my problems so I was very unhappy with that. I had the washing machine repaired and I don't believe that he fixed it correctly. So then the washing machine overflowed and I didn't use it for a while until I noticed water was dripping and it went into the furnace, so I had to have all that stuff repaired. Then they denied it because he had said that I overloaded it. I have been washing clothes since I was 10 years old and I'm 68 right now. I know to load a washing machine so I wasn't real happy about that and I was getting ready to leave because that cost me $600. But I haven't left yet.

The American Home Shield team has been courteous, knowledgeable and professional.

I had American Home Shield a few years ago and then I switched to somebody else and then I went back to them. Everything has been fine. There was a little confusion between the vendor and the company but maybe it was on my part of who was in charge and who should have been reporting back to me about when they would be coming over. But I found their service to be extremely valuable. They're excellent.

I would recommend American Home Shield. They've provided a very good service.

One of our friends had American Home Shield. I purchased the basic plan - 48 or something a month. Their people have been great and courteous. They responded immediately and the contractors came in on time. I had a problem with the dishwasher, and they came. The guy found some other problem and I was surprised at how quickly they were able to deliver the parts the very same day and get it fixed so I didn't have to take another day off. Overall, I think it's worth my money because it saves me the headache of having to go find plumbers and different people. Since they do it all, it makes it a lot easier for us.

We've had American Home Shield for five years and it’s been great. The plan we have covered everything. We've got two refrigerators, stove, washing machine, dryer, air conditioning and heater. They've always been very courteous and answered anything we needed to know. Every time we've had to have something done, it’s been done in a timely manner and taken care of to our satisfaction.

Had my toilet break and would not flush. A piece small as a thumb tack broke off when opening lid and fell into toilet where there was human waste in toilet and when I flushed a bucket of water in toilet to manually flush toilet until repair man came it flushed down toilet. Because piece size of thumb tack was flushed they denied claim. They danced around saying "I am not saying you should of stuck your hand in waste but because you didn't retrieve part your claim is denied." When I call to cancel plan since I had to pay $300 for new toilet since I would not pay sleazy repairman what he was trying to swindle out of me the customer service put me on hold for 25 minutes when I asked to cancel. When finally came on and I expressed my frustration only after she asked I was put on hold every time I said something she didn't like. When I asked her to not put me on hold again and to just cancel my account she told me that she has to take a hold of our conversation so she was just giving me time to calm down and think. What kind of customer service is that!

The overall experience with American Home Shield was great.

I'm very satisfied with American Home Shield.

My plan with American Home Shield is the one that covers all the appliances and the furnace. They've been very good and responsive. They're trying to repair a dishwasher I have now and if we can't, I can get a reduced price one from them. It's a positive experience. I was skeptical at first but they've responded every time I've had a problem and have corrected 3 or 4 things in my house.

The experience with American Home Shield was very positive and the process was done quickly. It worked out very well.

Submitted original request about under sink "water heater" leaking via voice recognition on the phone. Was called by service company who told me that they were told it was the water heater and cannot attend to the matter since it was not what they were told. Scheduler was extremely curt and refused to answer question about the $75 call charge. I then went online to cancel the original service request and properly inserted the correct request in regard to the "instant hot water dispenser".

The experience with American Home Shield is good. I need to call them back for my service. It wasn't repaired properly but overall, I'm satisfied.

AHS has done everything they said they would do so I'm very happy with it. The contract has been lived up to.

My home now is 19 years old and things are breaking and decided to get American Home Shield. I purchased the $70 to $80 a month plan. It’s not inexpensive, I have 2 heating units. I called them on the phone. I tell them what's wrong and they send somebody to come in and do my repairs. I've been very happy with the people who have done my repairs. They use a company that I don't like to use and when I call them I make sure that I tell them that that's the company I don't want to use. Especially because they service heating, air conditioning. They also do some plumbing and stuff. When you get to the point where your home needs warranty service, it's a great program.

So far, I've been very happy with American Home Shield. Every time I've needed them, they've been good. They're great. Sometimes they should pick a better vendor.

We have had American Home Shield from my very first house I bought in South Carolina. It came with the house, and at that time we'd never even heard of it. That was 1994. We got their basic coverage and then we also have the washer/dryer and the fridge. Every time a repairman comes out, he's really good and courteous and normally it's fixed during that visit unless there's some oddball part he has to order and then it's still going 3 or 4 days. They're actually very, very good with one exception. We've had our washer repaired 5 or 4 times and at one time they said "You guys just need to replace it." We said okay. They said "We'll prorate it for $400" but from my understanding of American Home Shield, if the appliance can't be repaired, it had to be replaced and the entire cost of replacement was covered. It was kind of strange they only offered a $400 prorate.

We are with AHS long time ago, so not ready to change. We keep renewing our warranty and we cannot get rid of it. The only thing we don't like about is their co-payment is a little bit high premium because the Republic insurance, the co-payment is $60. AHS is like $75. This is the only concern me and all the people that are subscribing to Home Shield have. When it comes to service, they are good and they respond. We don't have any problem at all with them.

American Home Shield is top notch. I have no problems with them. I would recommend AHS to others.

I got AHS through my mortgage with a particular institution. I have their service on my rental properties in southern California. Getting them was a matter of convenience for me as I live in northern California and at that time, I didn’t know of any other home warranty companies. As far as AHS’ response and professionalism go, they’re excellent. In the past, I have had maybe two or three unpleasant experiences where the contractor has come, and later on I found out that apparently this particular item was not covered, and yet I had to pay the service fee, and I was not able to get a refund from them. To be honest on a couple of occasions, I’ve thought about maybe going with somebody else, but I’ve been with them for a few years now.

My son talked to me about American Home Shield. I needed their service, I got it. I preferred them because they helped me with the repair job. I will recommend them.