American Home Shield Reviews

When J&R Appliance Repair came out, the first issue was that the refrigerator wasn’t cooling. So they came and repaired that. Unfortunately, once they left, we went on vacation. For two months, we were in Europe. When we came back, we realized that when you open the refrigerator, the light wouldn’t come on. But J&R told us it had been more than 30 days from the first claim so we had to redo another claim. I call to file claims and it's very quick. It is a two-minute conversation and the reps are friendly and nice.

We had a toilet fixture that had a crack in it and my husband filed a claim for it. AHS' reps were very efficient, professional, and quick. Our contractor was professional too. AHS usually contacts Greenway Services and they're always excellent. I like their professionalism. They are soft-spoken and polite, and they always take off their shoes before they come in the house. I have and would recommend AHS if anyone's house is out of its original warranty. They do what they promise.

I had a problem with my kitchen lights. I submitted a claim to American Home Shield online and it was easy. Right after I put in the claim, I got an email that says it's been assigned. Within three hours, I got a phone call setting up an appointment. It was great. An electrician came over here and he was a really nice guy. He introduced himself at the door after I gave him directions on how to get here. He was very polite, professional, and very personable. He spotted the issue in about 15 minutes and took care of it. He did not tell me to go away, and allowed me to sit there and basically hold the flashlight.

After my air conditioner went out, I went to American Home Shield's website and put in a claim to have them send someone out and fix it. Their website was really easy. It was 100-degree day when the contractor came and he was backlogged, but he squeezed me in, came over and got my air-conditioner running again. American Home Shield has very reasonable rates and perfect service. Go ahead and check them out.

There was a problem with my furnace, so it needed to be replaced. I contacted American Home Shield, and they sent out somebody from a furnace company who looked at it and figured out what the problem was. He realized there needed to be a replacement and all of it was taken care of. They had to buy the equipment and American Home Shield paid for it, but I went with the contractor that they selected. They installed the furnace, then an electrician had to come out. After the electrician came out on another day, then there was an inspection needed. So, from start to finish, the process took several days. American Home Shield did everything they promised they would do. I would definitely recommend them.

American Home Shield is pretty reputable. I've been dealing with them now for about 20 years and they're a good outfit. When I had an electric problem, I submitted a claim on the phone and the reps I talked to were professional. They were really fast about getting somebody out here. The contractor who came out was also good and they knew exactly what to do. But the one that came out after them who had to work with the smoke detectors had to go and buy some smoke detectors. So, they had to come back at another day. It took them about a week to return and they hooked me up really good. Since the repairs, I haven't had any trouble.

There was a leak in the upstairs toilet which was dripping into our kitchen. I guess it was coming from the wax seal. I filed a claim and American Home Shield was really polite. There weren't any issues with getting anybody out here. In fact, that claim drove two contractors to come out. One was a plumber who had to pull out and replace a whole toilet. It didn't take very long. The only thing was the fact that when they replaced the toilet, they ran a gray seal around the base of it instead of a white one. Maybe, that's the most industrial strength stuff they have and it just happened to be gray. It is noticeable but the work is done. They did a good job and everything worked out. Plus I can probably always run a bead of white caulk around there.

I have three homes that I have American Home Shield with. When I file my claims, I call or do it online depending on what is more expeditious for the time that I need to do it. However, I’ve had problems with the website so sometimes, I call. I prefer to pay afterwards just to make sure that the service was done and the service was well-done and I have put that on the web system. However, it would sometimes take the $75 service fee from whatever card I have on file.

Our microwave wasn't cooling when it was off. I called American Home Home Shield to submit a claim and it was an easy process. The rep I talked to was nice. Two contractors came and they were pleasant. They were locals, which was good. The first day they were here, they had to order a part. They came back when they got it. Since the repair, the unit has been good. My experience with American Home Shield has been good so far.

When my garage door broke, I filed a claim with American Home Shield and Lake Anna Doors came out. The guy was quick, super nice, and easy to work with. I didn't know whether the garage door opener or the garage door itself was broken and he found out that it was the door. He did an awesome job.

We called up American Home Shield for our plumbing problem, and they sent a company to take care of the problem. The contractor called us, and he came in the next day and checked the problem. He tried to put the snake into the plumbing to see if they could open it up, and it didn’t work. He said that the problem was in the septic tank. American Home Shield covers cleaning of the septic tank once in a lifetime of the contract, but they do not cover the septic tank itself or the drain field.

I was with somebody else before and it was crappy. My policy wasn’t even finished yet before I came to American Home Shield. I have a few buddies at Homeowners and they all say that no matter what's broke, AHS is gonna fix it. You gotta pay your deductible, but it’s cheaper than anywhere else. Plus the turnaround time is a lot faster than the other companies that only have one or two contractors, whereas there are multiple ones with Home Shield. I made a claim a month ago for my dishwasher and it was pretty easy. We did it online and a tech came out the next day. He was real patient because my wife left her credit card at my car and she had to wait for me to get home, so he had to wait to get paid. Everything was done well and it was real fast and efficient.

My air conditioner started to go out. It was frozen up, so I knew I had a Freon leak. I put in our service request online with American Home Shield, but their website was a little slow at times and it kicked me out a couple of times. I did manage to get it through eventually, and it got taken care of really quickly. The contractor came out very promptly and they were very professional. They kept me apprised of what was going on and they were very, very good to work with. There was a part that had gone out that they did not have. They said they had to go back and report it back to American Home Shield, and then they would get the clearance on how to go forward from there. So, they weren’t able to resolve the issue in one visit. I filed the claim on a Friday, and they were out on Monday for their initial visit, and then they were back on Tuesday to fix it.

I went to go use the ice maker water dispenser and it wasn’t working so, I went online and submitted a claim to American Home Shield. It was easy but I wish there was a way where instead of just saying refrigerator ice maker, they could get a more detailed explanation of the problem. The contractor they sent out showed up on time and was very friendly. He seemed like he knew what he was doing and explained to me what he was doing, why he was working on it, and gave me advice on how to take care of things in the future. He was very thorough. He replaced some parts in it and the water worked.

I got an actual person when I submitted my first claim with AHS by phone. She listened when I told her that we needed the air conditioner fixed. She said that it would have to wait until the next week, but I explained that it was dripping within and that the air conditioner is placed inside the unit, not on the roof or outside. She said she could have someone here the next day. The contractor got here on time. He was very professional and nice. There was a cap that was off of a drip pipe and he fixed it right away. AHS is a good company and we renewed with them.

We've had a very positive experience submitting claims through American Home Shield. We can go online or do it through the phone and speak with their pleasant reps. Their vendors tend to be reputable and they get the job done. However, the heating people have not yet come and it is a little tricky scheduling with the vendor. Then for a refrigerator repair, the guy who came out said he had to come out again. We knew it would take a two-time visit, but then the second time, he didn’t bring what he needed. It was a little bit annoying. Nevertheless, they repaired the issue on the third time, and there were no hidden cost or surprises. Recently, we had our annual furnace maintenance and AHS sent out American Home Appliance for it.

We’ve had AC issues ever since we bought the house. American Home Shield was the actual original people for the previous owners as far as what needed to be replaced. They're the home inspectors, as far as the AC is concerned. They replaced one of them but they pushed this one out as far as they could. Anytime we submit a claim, we always talk to somebody about the situation and know what’s going on. That way, they know. If we have a question about it, we wanna make sure that, “This has been going on for a while. What are we gonna do?” “Let’s send them back out and let’s have them reevaluate it again.”

We had some stoppages in the drains and the contractor AHS sent was very informative. He was the type that didn't come in and immediately say that we needed to replace something. He tried a lot of repairs versus replacing everything. AHS was a good deal. Having it is very valuable. Plus, their website is user-friendly.

We had an issue with a refrigerator. We filed a claim over the phone with AHS and it was pretty easy. We’ve dealt with the contractor that they sent out many times before and he was amazing. He was really there to help you in any way that he could and he was a very kind and courteous person. He wasn't able to fix the issue on the refrigerator in one visit but that wasn’t his fault. That was an issue with the parts and it was something that made me consider changing companies from American Shield. But the gentleman let me know that it was an issue with the manufacturer of the product, so he saved them on that one because I was furious and I would've left.

There was a time when my refrigerator's water dispenser was inoperable. At the same time, the free standing ice machine that is separate from the fridge was making ice which was melting before it got into the box. I called the problems in to American Home Shield. It took forever to get through their automated system and figure out how to navigate that for what I was submitting a claim for. Still, when we got all the kinks worked out with the communication, AHS was very prompt with the delivery. They even use my shop now.

About three weeks since we started living in the house, we noticed we didn't have any hot water. Before we had taken over the house, the past homeowner showed me how to reset the hot water tank and when we did that, the hot water came back. But it would work for a couple of weeks and then go back out. As we did that reset, the frequency got less and less. Soon, we were doing it every two to three days. Then one time, it didn't seem like it reset. That was when we called American Home Shield. By that time, we had been living in the house for a little over a month.

Our AC wasn't cooling properly so I called American Home Shield and submitted a claim. Calling a claim in takes less time than going on the internet and typing things up and it's easier to get what I need done. Central Jersey Heating & Cooling came out and they were excellent. The guy arrived on time and he was friendly, professional and helpful. He was able to solve the problem and now the unit has been working excellently.

Ace Appliance came out and serviced my appliances and discovered that I had to get a new stove, which American Home Shield replaced. Ace is supposed to come here today to install it, but I haven't seen them yet. They also checked the washer and I called AHS the other day for my refrigerator as it's still making a terrible noise. They got everything going right away. The technicians they sent were very professional. Someone came out and fixed this one before, and they were supposed to order a part, but I haven't heard anything about that yet. Their contractor also came out on Friday and serviced my air conditioner and heater, specifically my heating unit for the winter, and I noticed that the air condition is not running like it was before when I put it on as it is warm today. Other than that, American Home Shield worked fine with me. When I purchased the refrigerator, they reimbursed me right away.

I have been a customer of American Home Shield for many years. I pay over $90 a month to have this service. On Sunday 11/4/18 my washing machine broke. I called and was told a service provider would contact me within 24 hours to schedule an appt. I'm a teacher and work from 8-3 so I needed scheduling. The contractor did not call me, however I reached out to him on Monday after work and he came to my home to check my washing machine. He said he thought it needed a part and he would put in for a request to get the part and would call me back on Tuesday, (which he never did).

AHS transferred my service request without giving any email confirmation. I was chatting with their service person and complained that there is no same day service. He/she went ahead and cancelled my appointment and never bothered to confirm. When I called and blasted them on the phone, they hung up on me!!! Absolutely horrible!

My heating unit went out Friday October 26th. I filed a claim early that morning. The service people got there 3 or 4 hours later. This was the only good thing that has happened. They determined it was the heat exchanger that was bad, so usually they will change out the whole unit but not with AMERICAN HOME SHIELD. The service people got all the part #'s and sent it to AMERICAN HOME SHIELD. That was ok. Then I found out AMERICAN HOME SHIELD did the ordering on Monday Oct. 29th. The service people called me and said it would be 7 to 10 business days or more to get the part in. Well that cost $75 for the service call which was ok.

Select Plumbing the contractor did not contact us within as promised. I contacted them on Monday and they never showed until Saturday. They said water needed to be replaced and they would order it that day and pickup and install on Monday. Today is Wednesday and have not seen them yet and they are not even staying in touch. I have reported this to AHS and I’m not satisfied with their response.

Updated on 11/16/2018: I've escalated my case and they sent me another company in my house for the second opinion. The guy came to my house and he said he got the authorization from the AHS to run the leak detection and find the leaking location. After 10 days since I've had the second opinion, the plumbing company called me and they had no idea about they were supposed to do the leak detection so I followed up with AHS again and the customer service mentioned the company have to send another person to look to the inspection again (looks like they were not satisfied by the previous tech's answer to pay money and just trying to find the issue so they don't cover it). So the third guy came up the day after and said this is post tension foundation and not covered. Do not get coverage from AHS or you are wasting your time and money and they always find a way to not cover what they say they cover. I'm going to cancel my coverage.

Earlier this year I had my Frigidaire microwave quit working so I took a day off work and waited for the repairman who showed up at the last minute. Then took hours to half fix microwave. After he left I had to glue the touch pad to the housing as it was not covered in the warranty "as long as it worked" was explained to me. OK microwave quit working again this year but if it is longer than 60 days they will not fix it again. It should have been replaced the first time and I would not be writing this review.

The problem I am having with this company is the same as the company I recently dropped which was HMS. AHS is stating that to replace my water heater it will cost me $625 out of pocket because policy does not cover parts/items needed to meet building code. I currently have an 80-gal tank and was told by the plumber that 80-gal no longer meets residential energy requirements, and he can replace with a 50-gal tank and a water heater booster, to provide about 75 gal of hot water. I agreed; having no choice. I then received a call from AHS to inform me the additional parts will be $625 out of pocket. I informed them under NO circumstances will I pay for this. Day 6 with no hot water.

Even after making sure that what just broke is covered in the extensive PDF list (which by the way feels like a well thought out legal document to exclude as much as possible form coverage) and then submitting a ticket, I find that most techs that show up find something else that could have possibly cause the issue and hence it is not covered because it's not normal wear and tear. I had a pipe leaking under a shower pan, and the tech justified the leak by stating that there was movement from the initial install (which happened 15 years ago) and due to that it is leaking and hence not covered.

I have been with American Home Shield for the past 10+ yrs and by far this has been their worst. For 1 1/2 months, service call went out 16 SEP, (first service repair response 18 SEP 2018), we have been working with American Home Shield to get our refrigerator (GE Monogram) repaired/replaced. The fridge is 14yrs old and for the past 7+ yrs have had it repaired using AHS at a minimum 2x per year. At what point do they replace the refrigerator? This time has been the worst. With each repair we lose over $350.00 worth of groceries, we have lost groceries a couple of times during one repair billing several times. As you well know, ordering out and even daily shopping for groceries to consume each day and night is very time consuming and very expensive. And this has presented a logistical nightmare.

American Home Shield's online claim process was easy. I submitted a claim for our ice maker, and everything went great. They sent a very nice contractor and he did a good job. Everything’s been fine since then.

I had an issue with the washer and I called American Home Shield to submit a claim. The reps I talked to were very good and they got somebody very quickly. The contractor had to order parts which were two days late but it was understandable. Since the repair, the washer has been functioning well.

I got my American Home Shield December of last year and had to wait for a whole month before it actually hit. I submit my claims online since I use the computer a lot, and I have paper trail. Once I submit a claim, I get an email saying that I would be contacted by a certain company then I get a phone call in a couple of days. I submitted a work order for my dryer that wouldn't work and it went smooth. They took the money out of my account and then I had a phone call from Copper State Appliance Service to set up an appointment.

I had called American Home Shield for the faucet. But I usually use either my laptop or the automated service to request a service. AHS' website is excellent. It saves time, everything's accurate and everything that was needed is listed over there. AHS called the spa people but they took too long to come. I fiddled with the faucet and it stopped dripping. The company never answered the phone. I already left messages for them to cancel the appointment because I didn't need them anymore. But they charged me still. I have been very busy and I didn't get the chance to talk to AHS and complain about the company.

One time, my water heater sprung a leak. I submitted a claim to AHS online which is easier than going over the phone as there are hold times. I put my claim over the weekend and the contractor wasn't able to get here till a few days later. Still, by the time he was able to come, the water heater leak issue was easily taken care of. In addition, the contractor they sent out was great. He answered all my questions. I even ended up having a problem with some of the faucets not having any pressure behind it after they changed the water heater. The tech called me back and told me how to fix it. He then called back the next day to make sure that it's working still with no issues. Overall, I appreciate how quickly AHS was able to get everything taken care of. They're the best I've come across so far. I would recommend them.

The dryer was squeaking really loud when we turned it on. I sent a claim to American Home Shield and the contractor came out within a couple of days. Everything has been working fine since the service and the dryer is not making that noise anymore. It was an excellent experience.

American Home Shield sent out someone to repair the dishwasher. The person came out and I'd never heard back from the person. I called AHS to find out the status and when the dishwasher was going to be fixed. They then told me that the claim was denied because their people said it was not installed correctly. That is not true 'cause the dishwasher was working perfectly fine for three years until it became damaged. There was a leak and it stopped working. I didn't know what I had because no one ever notified me of the denial. And no one was held responsible for who was gonna contact the customer to give the result. I have to reach out myself to find that out.

American Home Shield offered us a special rate for having the furnace checked. We accepted the offer to make sure everything was running right. On the website, I was told that I was gonna get a call soon. The next day, I got a call from the people that were gonna do the job. They asked me if they were able to come the next day. And on the scheduled window that they had given me, they called me earlier in the morning, saying that they had some free time to come even earlier. I said yes because I was home so everything went fine. They seemed to know what they were doing and fortunately, everything was running properly. They also cleaned the system on the inside and dusted the heat exchanger. I’ve been very happy overall with AHS. We’ve had a few things going wrong in the house and we’ve been able to get them fixed. Everybody that has come has been very professional about it, so we have had a very good experience.

My wife and I were out of town and when we got back, I opened the refrigerator and all of my food had spoiled. I submitted a claim with American Home Shield for our refrigerator over the phone and they followed through. They told me exactly what to do and how to go about doing the claim, and everything fell right in place. The technician from GE Appliances came out and explained everything. He took off the back part, and he said that he couldn't fix it. The refrigerator had some burnt wires.

I submit claims to American Home Shield over the phone and their reps have been very helpful. I even had one who went over the steps and afterwards followed up with me to make sure. Even when the contractor had completed the job, she called me back. Recently, the plumbing was backed up and Water Control Plumbing was sent out. They rodded out and they did a good job. American Home Shield really helped me out a whole lot. They also helped me out with my furnace when I called for that. American Home Shield warranty is very good to have and I love it. Some places will call about a service and other things but there is none of that with this company. Their service is strictly professional and I have referred seven people to them already.

Our water heater is not working. I submitted the claim for it online, then I got the telephone number of the contractor -- I called them today. The contractors that have come out before have been perfect, and everything was good.

Whenever possible, I try to submit claims with American Home Shield online ‘cause it’s easier and takes less time. I can do other stuff while I’m inputting the information and I don’t have to wait on hold on the phone. One time, we had the pool pump replaced. Then, we had the garage door opener fixed. The contractor that came was professional, friendly and informative on how the garage door opener works for what it is. He explained what was broken and what he was gonna do. He replaced the inside gears of the actual garage door opener and had a part kit for it. The repair took around 20 minutes and everything’s working fine since then. Overall, both claims were very eventful and were a done deal thing.

I've been with American Home Shield for 8+ years now and they've been reliable. Once, I submitted a claim online for my broken refrigerator. It's convenient to do it that way and they are trustworthy. They have always come through in a timely manner and they have been easy to work with. The parts needed for the refrigerator were not available anymore so AHS provided me the funds for a new refrigerator. I picked my own unit and they reimbursed whatever value they picked. The whole claim was completed in two weeks.

Something was leaking in my basement, so I called American Home Shield and submitted a claim. It was an easy process. The company they sent ran a snake down the pipe from the house, but that wasn't where the leak was. They told me that they could not find anything that was leaking, but I still have water on my basement floor almost every day, so the issue still hasn't been fixed. But, aside from that, my other claims with AHS have all been fixed. Overall, American Home Shield does their job well and they solve problems. I would recommend them.

One time, I submitted a claim online to AHS for my water heater. Because I set up my credit card information online, I don't have to worry about writing them a check. The first guy who came in started working on it. He told me he was the owner of the business but because they were running late, he came himself to get the work started. They had to order a water heater because mine was completely gone and get authorization from AHS for that replacement. They also had to find out what's my cost for the replacement because with the new water heater, they had to change a few things with the piping and the gas line.

I just purchased a property and I utilized American Home Shield's rekey offer. I submitted the claim over the phone and it was very easy. Their contractor, Zia Locksmith, came out and their service was great. They were also punctual, courteous, and proficient.

When the air conditioning system shut off, I checked everything but I didn't understand why. Outside, it wasn't running. Inside, it wasn't running. I don't know too much about air conditioning though. That was why I called American Home Shield. They do pretty good on everything. They try to get their client in right away and the home warranty takes care of the issues, especially when you've got hot weather coming in.

We filed a claim online to American Home Shield for our refrigerator. Their site was very user-friendly but then I was a little disappointed initially with the contractor who came to our home. He came, looked at the problem, told me that he had to order some stuff and left. Then, it took another couple of weeks to get the parts in. I had to purchase a second refrigerator in that timeframe. I felt like that was something they could have handled differently.

I'm very happy with American Home Shield that I'm setting up an account so that I just pay monthly and I can keep it. If I had any kind of a complaint, it would be that the online system for claim submission is not super versus over the phone. Submitting online is not necessarily very good because there's not enough criteria to necessarily cover everything. Still, I was able to file my claim for my clothes washer that quit working, which is good. It was also taken of very quickly and I'm very pleased. The contractor who came diagnosed the situation and ordered the parts then he was back as soon as the parts showed up. He fixed it in 10 or 15 minutes and he was excellent. That was great and the washer is performing perfectly. It's now doing everything it's supposed to do.

Submitting claims and scheduling an appointment with American Home Shield were easy. Any time I've submitted requests, like for my pool, it has been taken care of very promptly and professionally. AHS uses Sears as one of their vendors and I always get them. They are extremely nice, but they never fix the issue on the first time they come out. My refrigerator has been out for over a month and a half right now, and Sears has been out here four times and they have a fifth time planned. In fact, every time AHS has sent Sears out here, it takes six to seven times before they ever fix the issue. I'm not happy about that. I finally had to yell at Sears and said the refrigerator has to be fixed by Thanksgiving. When they come back, it would be two months. I plan to submit claims for my refrigerator by phone and make sure AHS doesn't send Sears out. They have sent someone else a couple of times that took care of the issue the first time.

We had an AC issue and I called AHS and gave my information. The rep told me what was gonna happen. I had to pay the $100 and some dollars in advance, and then the technician sent got in contact with me. He was professional. I'm an electrician and I was watching him. He did great work. I would refer AHS. Even though I had to pay something, it was a lot less than I would have to pay if I didn’t have American Home Shield. I’m satisfied with it. The heat and air conditioning works in my house and that’s what matters. Luckily, I could afford it.

The water was backing up in my basement through the drains. I called American Home Shield and they said it was covered when I asked them. Then they sent someone out within seven hours. They came in, and I had told them what was wrong, and they went right to work. They cleared out the basement drain, and also checked a leak that was above my dryer. Since then, I haven’t had any problems with back-up in my basement.

I called American Home Shield to get service for my sump pump that wasn't automatically coming on. Manually turning it on every time the well got full was quite inconvenient. The representative did what I asked and everything got scheduled. I felt safe with the technician who came out to replace the sump pump, and it's working fine now.

I went online and submitted a claim for the dishwasher that wouldn't work. Navigating the website was pretty easy. I sent it on a Friday evening, and they called me the following business day. I think it was a Monday or Tuesday. So they're pretty quick in responding. My husband was there when the contractor came and he had no complaints at all. The dishwasher worked fine now. I'd tell other people to go online and get AHS' services. I've had their services for a couple of years now, so I've been paying the monthly charge. Had I not had the membership, then I would’ve had to pay it all away. It pays off to have them.

I am a realtor and I sell a lot of those American Home Shield warranties. So I appreciate when I can go through the process and feel confident to offer the warranty service to my clients. One time, I submitted a claim for my AC over the phone and I had to go through several reps. But with persistence, I finally got things taken care of. The whole process could have been a bit smoother but that was not a problem with the company as a whole. It was on some of their representatives.

Our dishwasher wouldn't come on and wouldn't work. I called American Home Shield and the rep I talked to was great. The contractor they sent was awesome. He worked on it but he couldn't get it fixed. He got the part ordered right away then came back out. It was really convenient with my time and we've had no problems since the repair.

Our kitchen sink was leaking and I called American Home Shield and they got the plumber to come in. He was very considerate and helpful. He reached the timing to accommodate us because the time that he had earlier, we were not able to use the sink. He made us as his first call to make sure that whatever issue we had was fixed. He was able to fix some stuff and he let us know the things we needed to do and why he couldn’t fix some other things. Since then, the sink has been working. All in all, AHS has been good to me and they’ve always responded promptly. When someone asks me about a home warranty, I always refer them.

American Home Shield has been good to us. However, the latest job we had done was a real pain, as far as what AHS wanted to cover and what their air conditioning service people did. It was a harrowing experience. The AC stopped working and I quickly put in a work order, but the contractor never called me. AHS told me it would be within 24 hours and I waited 48 hours, then I called the contractor looking for an appointment. Then it took them an extra two days just to come to look at the initial problem, which they determined was a compressor.

I did not have power in the house so I went online and submitted the claim to American Home Shield. They responded within 24 hours and United Electric Company was dispatched the next day. The tech who came out was great. He answered all of my questions and even provided me recommendations with our electrical unit. He replaced the breaker. It has been excellent since the repair and it was a very positive experience.

I submitted a claim with American Home Shield online for a plumbing issue and the technician from Rapp's Heating came when he said he would. He even called to confirm and let us know that he was finished with his prior call and that he would be here on the appointment time. He was courteous and thorough, and we were very pleased. More recently, the spring on our garage door broke. We can't open or close it. My husband went online and also submitted a claim for it with American Home Shield, and the contractor would be coming tomorrow.

Our waterline had a leak. We made a request for repair over the phone and submitting the claim with American Home Shield was easy. They sent out the contractor, Drain Masters. When the contractor came out after a day or two, we discussed the nature of the problem with them and showed them where it was. I appreciated their coming out and they did a good job. There have been no problems since they left. Having this warranty on our property helps a lot and I would recommend AHS.

I’ve had good experiences with American Home Shield. I recently made a claim for an electrical issue. I did it online, and it was super simple. I also had several other claims, and I had good experiences with all the contractors. I had already checked the prices for parts and things I thought I might need for a repair. So when the contractor came and they went through how they were gonna repair it and I asked them what the cost was for something, their prices were either less or the same with what I would have paid going to retail. So it was more convenient. The prices were fair, and the work was done well. Also, the people I spoke to were very experienced. I asked them lots of questions, and they had good answers. And when they didn’t have an answer, they would find out for me.

My wife submitted a claim with American Home Shield for the repair of the ice maker in our refrigerator. Then someone from the contractor, Express Plumbing & Heating, contacted us the next day. The techs were very congenial and prompt, and the work was done in a timely manner. They had to come back with the correct part and the coordination during the second time they came was as good as the first time. They fixed our ice maker and it works now. Everything was great, all the way from the submission of the claim to the coming out of the people that did the repair work. Everything was very positive in our experience with AHS.

Our HVAC unit was not functioning properly. We noticed that the unit wasn't cooling and our floor was super cold. We have a one-story and we noticed that a line that goes out to the external part of the unit outside goes into the floor. I logged on to the American Home Shield website, submitted a claim and it's a user-friendly process. The website is helpful. I can return to it, see the claim status and its history. When I submit a claim or request, I got some drop down boxes then picked HVAC, and submit it. I got a response immediately that said that the contractor has been notified and they will contact me within 24 hours.

Every time I submitted a request through American Home Shield they respond within three days and are always on it right away. But there was this one time where I had a problem with one of the companies they send out for my air conditioner. The contractor misdiagnosed the AC and it took them four times to finally find and diagnose the problem.

Submitting claims online with AHS is fairly easy. For the recent air conditioner claim, I had to redo some though. I needed to come back out, double-check something that wasn't quite completed and try to navigate that to open up. I eventually found it but I wanted to make sure that I had it done properly so it wouldn’t turn out to be a brand-new claim kind of deal. The contractors were courteous and professional on the phone. They came in and did their thing. They were tidy, prompt and walked us through a little bit. Since the repairs, everything has been hunky-dory. However, we'd like to see a copy of an invoice, things that were covered or what has been done and performed, so we can keep that type of stuff for our records.

When my washing machine was starting all by itself, I submitted my claim by phone, and it was fantastic that AHS was quickly able to get somebody out here to take care of everything. The technician was pleasant and helpful. He told me that if he could reset the panel properly, I wouldn't need a new panel. And if it didn't, I would have to get a new panel, which would have taken time. But he was able to reset the panel. He took the time to try and it worked, and the washing machine's been fine ever since. I've had two problems so far and in both times, the service people sent out by American Home Shield came at a good amount of time and they were both very helpful, friendly and cooperative.

After my AC condenser went out, I went online and submitted a claim with American Home Shield. Their website was really simple. It was during the middle of summer, so it was pretty hot. But it only took three business days from the time I filed the claim for the contractor to come out and fix the issue. They were good and they did their job. Since the repair, I've had no issues with the AC condenser. The experience was simple and quick, and I was glad the issue was taken care of in a timely manner. I would recommend American Home Shield. One of my friends uses them too.

One time, our garage door wouldn't open so I filed a claim online to American Home Shield. The contractor I got was fantastic. Not only did he get back on track, but he also fixed an alignment issue with the laser eye and greased the garage doors. I also had somebody out recently for plumbing. He was very good and he explained that the issue he addressed would not recreate itself fully. He also said that if something else came up within the next 60 days, the job would still be under warranty and that I should call him back.

I could not get the garage door to come down completely and stay down. I made a request to American Home Shield online and it was pretty easy to request the service. They charged the service fee online automatically and then the repairman called me that evening. It was after hours and they told me they would be by the next morning and they were. The tech was pretty efficient. He fixed it and he made some other adjustments while he was there. It was a good service. I would’ve used that company again.

My oven was delivered and I went out of town for a wedding. When we got back and turned it on, we smelled something bad. Home Shield sent somebody out here who went over the whole stove and found a lot of stuff, which was foil in the wrong place. He had to come back out since all of it was not taken out and I was double charged, which I was told I won't be. I called Home Shield to get that straightened out and I haven’t had any bad problems with them, except I don’t like their call center at night. I get so many foreigners who can’t understand me and I can’t understand them, and then they get offended when I tell them I need to speak to an American. I don’t get taken care of and I learned not to call at night.

The master bedroom, the closet, and bathroom of our home were all 15 degrees hotter or 15 degrees cooler than the rest of the house. I wanted the air ducts checked out because I went under the house to see if something was disconnected and I didn’t see anything wrong. I used AHS for the first time and did my claim online. I got an email back the next day and within a week, a contractor came. He was nice and he checked it all out but he didn’t see any problems. He said a scoop needed to be put in but AHS doesn't cover that.

I submitted a claim with American Home Shield for the gas furnace in Munster, Indiana and I called because to me, that's a hot emergency. The contractor came yesterday to find out what the problem was and it was a gas valve. He's going back there today and I'm waiting for him to call, and he hasn’t been there yet. There's a cold weather outside plus it's a furnace. AHS needs to seriously start thinking about doing something drastically with their program, especially now that it's getting cold up in the Chicago land. AHS should be able to repair or do something within 24 to 48 hours especially with heat when it's cold out. They need to get more companies involved. They're doing the best they can, and that's not good on AHS's part that they're taking that long to get service. I'm sure there are people out there who would gladly join with them to do repairs.

We needed our dryer fixed and my husband filed a claim to American Home Shield over the phone. The contractor that came out was very friendly and nice guy, He fixed our dryer and it works great now. A couple years back, we had our furnace fixed, and that was fine too. I would recommend AHS, I’ve never had a problem with them.

I had a fan, a light fixture and a doorbell that were not working and I submitted a claim to American Home Shield online. AHS originally recommended to send out a certain company, which I refused because I dealt with that company before and they were horrid. It was regarding my furnace and it was a nightmare. So AHS sent me another company and the guy who came out was fantastic. He took care of everything. He had to make a second visit, but was able to replace the fan, repair the fixture, and replace the doorbell. They all work now and I have no complaints. I have already recommended American Home Shield to others.

It was very easy to do claims with AHS both online and through phone. We received their email notification about who was gonna be coming out for our air conditioning unit and they came out the next business day. They were extremely prompt, knowledgeable and it was a fairly easy fix for them. It worked out perfectly. There has been no issues since the repair. AHS was exactly as I expected and hoped it would, and I would recommend them.

I filed a claim to American Home Shield for a stopped-up commode and the contractors that came out were very good. They came and did the job at one time. So far, everything has been good since they came out.

The Whirlpool dryer wasn't working correctly. I usually try to call American Home Shield to submit claims but the call system has been terrible. I was trying to get through and have them call me back. I would go into the call system station and it's a five-minute wait time, which invariably is 10 to 20 minutes and I would get frustrated and hang up. So, I submitted the claim for the dryer online and it worked very well. They sent the contractor out in two days and it was one of the local companies. The tech was very helpful and knew exactly what to do. Everything got fixed and there are no issues so far. AHS has been very helpful and responsive to me once I get through to them.

I made a claim with American Home Shield for my garage door opener. I thought my garage door opener's motor quit working but it ended up just being the motherboard. So, the contractor replaced the motherboard and now, it works fine. The contractor was good and attentive. At first, I looked at some reviews and they had some bad ones. So, I was kinda skeptical when they came here. But they didn't try to sell me anything, and they knew what the problem was and they fixed it. Use American Home Shield.

The current break down. Been a member of AHS since 2010. In 2010 I had my ac system replaced. Paid the deductible and all was good. Since then I have had appliances fix with no problems - example washing machine, refrigerator, and microwave. Also complete hot water heater replacement. In all cases I paid my deductible and was a happy homeowner. Fast forward to 2018. I have a broken gas furnace that need to be replaced. AHS will replace but does not include modifications - for example connecting the existing gas line additional $140, duct modification $225, vent modification $250, disposal fee $75 and a permit fee $150. Totaling $840 out of my pocket. So I looked into the cash out option and they will give me $488 to replace the gas furnace and $300 of that is for labor. Quick math that means they can buy a gas furnace for $188. Crazy. As a homeowner you are better off saving your money. I would not recommend AHS.

On Nov. 1 2018 my wife contacted American Home Shield to report a leaking commode. You would think that itself is a worrisome. Well no... They had a plumber schedule to come out until Monday? On Sunday the 4th now both bathrooms clogged up and tub full of sewer water and still no one able to come by. To make matters worse the plumber came took longer to arrive at the home than what he took inspecting only because he didn't even try to unclog not once. Quoted me on a 4000 dollar almost job that would come out of my pocket because American Home Shield can't cover mud and roots on the pipe?

This is the worst customer service experience I have ever had in my life! Our water heater went out and began leaking and flooding our garage. I was away at work, so I was unable to help. My 8-month pregnant wife calls the service line and was told she would not be help for 48 hours and there was no one who could help her. When she explained she was PREGNANT and has suffered complications, therefore she would be unable to do anything physically, the representative responded "tough" and ended the call.

Six weeks after I signed up for American Home Shield, my AC broke. I live in Florida and I need to have an AC unit. I called AHS and the tech showed up seven days after. He was a total jerk and in the end, he fixed it temporarily and had to order a part. He didn’t talk to me and told AHS that it was a preconditioned failure of the AC unit and AHS declined to pay for it. It was a disaster and I had to pay by myself. The second time, I submitted my claim online and it was almost easier than calling. The air conditioner was broken again. AHS sent a different company. The guy who came was totally professional and great. He figured out the issue really quickly. Now, the AC is running. If service can continue like that, then I may buy another year when my contract is over.

We didn’t have heat so I called the number of AHS and worked with the member. They got with a contractor. However, it took about five days for the contractor to get to us, which I can understand. There was a cold spell. But all in all, we’ve been pleased with the professionalism of the contractors that American Home Shield uses. We’ve never had a really bad experience with them. We’ve had the warranty ever since we’ve moved into this home in 1996.

I called American Home Shield to submit a claim and the rep I spoke with was fine. However, the people who came to fix it had problems. The first time, the contractors didn't replace the microwave bulb. After a while, I just gave up and forgot about it. I got too many other things to do than having to call them and have to hold on to the phone for a long time before you can get somebody to answer.

I highly recommend American Home Shield. They seem responsive and they really send out a person the next day and when you need it. I try to file my claims online first and the website is easy to navigate. It's user-friendly. I had a problem with my air conditioner where we had a little water clog into the drainage up from the unit. About 5 minutes after I put in the claim, Air Max contacted me. The contractor came out and said that he knew what the problem was as he had seen it before. He had a little bit of whatever he needed to and then blow it out. He was able to clear that clog right away and it was professionally done. We have no back-up of the water, so everything is good now. Having a home warranty is always good and it's valuable to me. So far my experience with American Home Shield has been good.

I called American Home Shield to submit a claim for some fixtures in our upstairs and they were very quick about getting somebody out here. Their reps were very helpful and accommodating, but I wasn't too satisfied with the company they used, Drain Go of Alabama. In the beginning, I called and asked them to call me and set up a time. The guy said that they didn't have to call and set up a time, but I thought that that couldn't be the case because I use American Home Shield for one of my rental properties and the latest time we had to file a claim, the contractor called in advance. The rep gave me false information and I explained to him that it was not accurate because I knew and I've used them before. The rep said that he was just doing what he was told to do, so we set it up for the next day.

My water heater had a leak and some of my faucets that have hot and cold water had their lines reversed. I called American Home Shield to submit a claim and the reps that I talked to took down what I said and called the proper people. Drain Masters was dispatched and it was a seamless transition from AHS to them - I did not have to do anything and I was kept well informed. Drain Masters replaced the water heater and did the valves. They took care of everything and now everything is good.

I filed a claim to American Home Shield for the dishwasher online and their site was great. There was a plug that was clogged up and the contractor they sent out said to unplug and he showed us how the maintenance is. Everything has been good with the dishwasher so far since the repair. I'm a realtor and I have everyone I can think of sign up for American Home Shield.

I filed a claim with American Home Shield over the phone for my washer. I was put on hold but once I got someone, it was good. The contractor they sent out was very nice, fast, and convenient with our time. He ordered parts four days after he first came out, but he said it was something else. We then had to wait two weeks before AHS contacted us. I left a couple of voicemails, emails and phone calls to know what was happening but AHS took longer to answer. But once we got a hold of them, everything was resolved. They replaced the unit because they couldn't find the parts. It was almost a month before we had a washing machine and we had to rent a unit, but I got good results.

My dryer stopped working. I called it in with American Home Shield and the representative I talked to was very good. The technician from Sears came the next day and he was very cordial, did his job quickly and fixed the dryer. I was really pleased with AHS. It's very good to use them.

When I had to submit a claim to American Home Shield for a ceiling fan that wasn't working, I did it online and it was easy to do. I was very impressed that AHS was able to get somebody out here fast. The technician was very nice and cooperative. He did exactly what we wanted and he worked with me. I had to pick out a new fan and he had to come back and he was great. I was very pleased with the way my experience went, and I wasn't expecting it to be that good.

I recently filed a claim for our garbage disposal through American Home Shield's online app. The process was easy. I just had to select a few things and the service guy called and contacted me in a few days. He was quick, and then he was in and out. He had the thing replaced, and it was good. He was professional, too.

When a water blending valve in the shower wasn’t working, a guy from RK Plumbing came out and touched it with his magic hands. He fixed the issue in 15 minutes. The wait times for calls to American Home Shield are always awful -- it is a 30-minute wait and they always say, “Unusual call volume". So, I submitted the claim online. One of the nice things about American Home Shield's contractors is their use of the scheduling system. Whenever we submit a claim, we always get something from AHS saying that they have assigned a ticket. Within 24 hours, unless it is on a weekend, the contractors reach out and schedule. They give me either a two or four-hour window, and they show up during that window. They also call when they are getting close. They are confident and have their stuff together. I’ll be renewing next January.

My washer was making a grinding noise and needed to be repaired. I submitted my claim to American Home Shield online where I just went in and click some buttons. The process was extremely easy. Their repairman contacted me within two hours. There was a delay for a week because AHS has a cap on what they can spend on parts locally. Then they sent the parts to my repairman for them to fix it. As soon as the repairman got the part, he was out here the day after they received it. They're fantastic, respectful, polite, worked around my schedule, answered my questions, and showed me what they were doing. I've had two claims and two different contractors who both have been amazing. Both appliances also have worked great. American Home Shield was a time-saver and having their warranty worked really well. I'm very satisfied with our experience and have recommended them to someone else.

We had our heating unit inspected and we never knew that it had an issue with it. The tech said our whole unit was shot and that if I didn't get it fixed, it would end up going out on me 'cause the whole inside had rusted. Submitting a claim for it was really easy. I just called it in at American Home Shield and explained the situation to them. They had somebody contact me, but we ended up not going with him. AHS sent somebody else out, and the gentleman that came in was very professional. He cleaned up after himself and we couldn't even tell he was there. He looked at the unit and then he had the part ordered. Two days later, they had it in. He came in on the time that we needed him to come in. Everybody that I ever spoke to at AHS was professional and polite. They were so willing to help, and they were like, "Just call us back if you have any questions, email us, whatever you need to do."

Our oven did not have sensor working on the buttons so we were unable to bake things at 300 degrees. We had to bake with either two or 400 so AHS sent somebody out to fix it. They also came out for a dryer situation, which turned out to be just an issue that we were not dealing with properly. Both times the contractors were super nice and were really good. They were on-time, pleasant to deal with, super informative and fast. Both repairs that were done were also done in one appointment. However, I'm gonna submit another claim real soon because our oven is still not baking properly and our dishwasher is not cleaning. But overall, it's worth the money and I'm very satisfied.

My air conditioner was making some weird noises. I used the app to file a claim with AHS and I got a call back 30 hours later from somebody who'd be servicing the AC. Then the tech came out and identified the issue. He was also polite, professional, and kind of explained what was going on as well as what he needed to do. But he had to leave to go get the parts needed. Apparently, the AC needed a new fan motor and a mounting bracket which broke. That caused the fan to drop so it was broken as well. Then the tech came right back and he was able to resolve the issue that afternoon. The service was good and I was happy with it. The whole process took a few hours and my experience was super easy and very seamless. Overall, anytime I’ve used American Home Shield, it has always been a pretty simple process. It’s also super transparent so I know what I can or can't use them for, and I know what to expect when I need them.

I had a claim with American Home Shield for my refrigerator. The contractor kept coming out to fix it and it wasn't being fixed. They couldn't find the part because it was a really old refrigerator so, we gave up. We ended up replacing the refrigerator after four months. Then, they went and reimbursed us for half the price, which was nice. The reps at AHS were very nice throughout the process and they tried to be helpful. AHS is very slow on fixing things but they're good.

I had an air conditioner that wouldn't cool the house. I submitted a claim with American Home Shield, and they sent somebody out to check it. The contractor called and told me what he was gonna do. He gave me a time frame as to how long it would take to fix the AC, and he did what he had to do. He did some cleaning and recharging work on it. He worked for two days and then, he came back out again to recheck it. This time, something else burned up so we had to get it replaced. The contractor was honest, very courteous and professional. If I'll have any problem down the road and needed some work done, I will definitely call him myself.

The garage door opener stopped working. I called American Home Shield and the customer service reps were good although sometimes I couldn't understand who I was speaking to. Some of them had a language barrier but in other times, in a whole other occasion, it was okay. They sent their notice to the company the same day and then the Garage Door Experts called us and made the appointment. The contractor was excellent and attended to my needs. They diagnosed the problem, told me what I needed, and they fixed it.

We've had American Home Shield since September. We went with them after talking to a couple of people who told us that they were happy with AHS' service. Our first claim was for our air conditioner. We called to submit a claim and the rep we dealt with signed us up and had somebody come check the air conditioner out. It ended up that both our air conditioners were trashed, so we had to replace them. We came up with a lot of money for that, and then the guy showed up and did a great job of putting them in.

When we bought our house, the air conditioners were running and everything was working. Then, the first one crapped out and we had a guy come and tried to fix it five times but he couldn't get it. Then, AHS sent A-Plus Air Conditioning. The tech there was nice. He explained everything and showed me what was wrong with the air conditioner. He even replaced the part in front of me and he had the thing running. What impressed me so much was the guy said he's leaving the country and if it's a big job, he may not be able to help. But still, he opened his truck, got his tools and he came over and fixed the air conditioner. He then put everything back and left the country for vacation.

We had a backflow in our kitchen sink so I called American Home Shield. They called back and said when the contractor will be out here. The contractor were quick and were efficient. They resolved the problem pretty quickly. I've been with AHS for four years and I have always been very happy with American Home Shield. I’ve recommended them to people who owns several buildings here in Las Vegas.

My refrigerator's freezer stopped working. I made a phone call to American Home Shield and told them about it and they sent someone out to check. The techs quickly came out and they determined it was totally non-functional. They were very efficient and professional. AHS replaced the old fridge, and they were very good.

I had gas leaks and tried filing a claim for it online, but it didn’t complete, so I just did it over the phone. I had a long wait time, but it went okay. I previously had a different issue for the same appliance, so they had to verify that I wasn’t calling about the same issue. The plumber they sent was very excellent and the same gentleman that came for the previous issue. On the previous issue, he had to get a different equipment, so he didn’t have time to do it that day. He came back the next day and that was fine. Then this time, he was able to fix that one in one visit. Having AHS gives you peace of mind when you move into a new home.

I've been with American Home Shield for a year and a half and submitting claims to them used to be better than it is right now. I can’t get through them on the phone and it's a long, long wait. Then, they say I can do it online. I would if I could, but I can't sometimes because of my carrier. I got issues right now that I have to do and I just haven’t been able to get through them. But generally, when they get the claim, they send somebody out quickly. The contractor would also text us quickly that they’re gonna handle it, so that’s never a problem.

The cold season started and we turned on the furnace but the next morning, it wasn't working. I called American Home Shield's phone number and let them know what was happening. Then, a few days later, Abby's Heating and Cooling called us and we set up an appointment. The techs came and diagnosed the problem. They put a new piece in and everything worked well. It definitely got us through the month that we needed it. I'm very happy that we got AHS.

Having the warranty is a nice safety blanket in case something big happens. When I submit claims to American Home Shield online, contractors usually come out within a couple of days. I haven't had any problems with it not being responsive. For this claim, my washing machine wasn't spinning and thoroughly agitating. It wasn't automatically advancing into the final spin, when it's supposed to wring out all the clothes. The guy who came out was from Gulf Appliance Repair and he was great. He was very interactive. The first time he came, my adult daughter was here and he explained everything to her. But after that, this problem still existed. So we put in a recall. In the second call, he interacted with me and he was great the whole time. He took care of the issue and the washing machine worked fine after that.

Submitting my claim with American Home Shield has been fine so far. I do it on my phone and online as well. Most recently, they did a new ice maker in the refrigerator and then they worked on the dishwasher. Both of them turned out fine. Two different service people came out and they were both excellent. They were very cordial and easy to get along with. However, on the dishwasher, the door is still opening too far. It’s almost like it has a weight on it. So, I was thinking of calling them back on that.

American Home Shield is a good warranty company and they take care of the business. I submit claims both over the phone and online, but the online is faster. The submission process is easy and the timelines are really fast. I've had American Home Shield for about 5 years now and the technicians they've sent were fine. They do quality work. Other than one bad experience where the technicians gave me the wrong diagnostic for an AC issue, it's all good.

My toilet had a broken seal and there was a leak every time I use and flush it. While I normally file claims to American Shield and the website is user-friendly, I called them about the toilet. A contractor came out and they knew exactly what the problem was. They were professional and asked for permission before moving stuff. They replaced the toilet seal within a matter of minutes. They got the job done quickly and the toilet works perfectly.

I just bought the house and part of the deal is that the locks on the house will be replaced. My wife wanted to have them replaced and the AHS rep was helpful. The locksmith showed up on time and he was very polite. Everything he did works fine and I'm pleased.

I had a problem with my dishwasher. I submitted a claim online to American Home Shield. The user interface is fairly simple but could use some adjustments. The technician that came out was hilarious. He was a good guy too. He also made a special time to come out for me because of my work schedule. He found out what the problem was when he came out, then he went back, ordered the parts, came back out and fixed it. It took about a week from the time he got here. I tried using it the next day but it didn’t work right so I called them back. They came back out, looked at it again and ordered the parts. But I was going out of town that weekend so the part came in a few days after I got back then he came back out and fixed it. Everything is working fine since then.

We submit claims with American Home Shield online for the ease of it. Their website is easygoing. I just thought there should be a little bit more explanation or if we could get to choose. But it was really nice to have AHS online, so I do appreciate that. If something happens 10:00 at night, we still can get online. We feel like we're able to, at least, submit a claim, then we get an email or a text right away saying that it has been submitted, and I like that.

Our air conditioner was leaking water when the AC unit was running. Since it was kinda late and it was after business hours, I filed a claim for it online. AHS is really responsive. We got a call back really quickly once we submitted the information to set up an appointment. Our contractor was United Air Temp and my husband was the one home when the contractor came. I told my husband that everything was covered, but when I got home, I found out that my husband paid $42 for a tablet that goes in to help with the condensation. I wasn’t happy about that. Getting that tablet was definitely needed but we could have been told that it was something that we could do ourselves. We could go to Home Depot, purchase the tablet for 12 bucks and put it in ourselves.

Our furnace was blowing cold air and I filed a claim to American Home Shield online. They responded in 24 hours and sent out RI-Tar Enterprises. The first time they came out, their guy fixed the igniter and it corrected the problem for about 10 days. Then, the furnace went out again and he couldn't find the problem but suspected that something else was getting ready to break. He told me to shut down the furnace and restart if it happens again. After doing that three times in a course of a weekend, we had them back out and the guy came out and fixed the smart sensor. Our heat is working properly now. I was pleased with RI-Tar.

Submitting my claims online with American Home Shield has been easy. They've been quick to get somebody out here. They've always called to say when they're coming. We had a plumbing issue and the contractor, Durango of Alabama, did a good job of explaining what was going on. The first time, I wasn’t there and they talked to my daughter. So, that one didn’t go so well. There was a lot of confusion as to what they thought the issue was. But on the follow-up visit, we were able to get some answers and see exactly what needed to happen. We found out that it wasn’t necessarily a plumbing issue. It was water getting under the tub because of not having proper sealing. They did a good job of pointing that out and showing me what they needed to do and where the water was getting through.

There was water all along the wall and on the floor from the sump pump area in the basement. I submitted a claim to American Home Shield and somebody from All Hours Emergency Plumbing came out the next day and got it fixed. The contractor was very pleasant, made sure he covered his shoes and explained to me what happened and what was gonna be fixed. He came out when he was done, said everything was ready to go and everything seems to be working well now. It was a quick and easy experience. I called American Home Shield again to get a furnace looked at and that went well as well. I haven't had very good experiences with home warranties when I used them before but American Home Shield has been good.

The pool filter stopped running and the contractor that AHS sent was also the one who installed the last pump and he said that the pump was shot because a part wasn't sealed on it. The guy was a nice enough fellow and he had been out here before, but if he had sealed it nicely the first time, it wouldn't have burned out because of water getting in from a rainstorm. He then said that it was not covered. We had him replace it and paid for it out of pocket.

I had a company come out and do an annual check-up. They noticed that something was wrong with my furnace, so I called American Home Shield to see if they didn't have the same contractor do the work. They said that it wasn't in their policy that I have to have somebody new come out, which worked fine. So they sent out a tech and the one they sent out were very courteous and did the investigation for me. Then they ordered the part and came back. They were on time and they did a good job. It took about a week for the furnace to be fixed and I was pleased with the work done. I had a good experience and I'd recommend American Home Shield.

We had a problem with our AC unit and I filed a claim online with AHS for a tech to come and check it for us. Their website was pretty user-friendly and I did it online because I figured that they were having a lot of people that called in, so doing it online was the fastest way. Then the next day, a company came over and their tech looked at the unit for us. The guy was friendly and he knew what he was doing. He found out what was wrong with the unit within the first three minutes at the house and he repaired it that day because he had the part with him. That was really good and the unit has been performing well since the repair. I would recommend AHS. So far, they're a very good company to work with.

My refrigerator stopped working and everything was pretty bad. I filed a claim to American Home Shield and Cooper's Appliance came out. They fixed the fridge and everything has been just fine since the repair. I recommend AHS.

The first claim we had to deal with American Home Shield was for my AC that went out. They sent Aero Mechanical to us and the guy was here when he said he was gonna be here. He was very good and professional. He replaced the cylinder and got the AC fixed. He also checked the other unit on here so he went above and beyond. He did a really good job as well as did it right and efficiently. I was really happy with him.

My microwave, which is part of a combined microwave/oven wall unit, began rusting and peeling inside about 8 months ago and now has grown to several spots. Upon researching this online I found 5 websites saying it’s time to replace, they are unsafe. I called AHS on September 24th to ask for service for the claim. Their selected company, National Platinum Service called that day and the technician was at my home on the 26th. The unit was so old there was no readable serial number or model on the metal plate. He took photos, called his boss and forwarded the photos to him. He left saying he was going back to do the report to AHS and they would be sent to them that day or the next. I waited 10 days before I called AHS because I had heard nothing from them. I was told they did not receive any information from the vendor yet, but they would contact them.

I can’t tell if AHS is legit or a scam... so far the service is the pits! On 10/12 Friday evening I noticed my freezer foods starting to thaw... I wasn’t sure if it was an issue yet so I moved the food to a deep freezer and turned up the dial to max and checked the next morning. I could see it wasn’t recovering and the fridge was starting warming up too. On 10/13 I went online and put my service order in and paid my $75.00 deductible. By Monday, over 48 hours later, I noticed I haven’t received any emails and my deductible payment wasn’t processed. I called and waited a long time until I got rep. I pointed out I put in a service and paid a deductible and wanted to know when I would be assigned a service provider... she checked and set me up for service again, I suspect so it would look like they were still in their time frame.

I had an A/C claim this summer. AHS sent incompetent service providers. After four failed attempts to repair the system, they finally they sent a competent service provider who fixed the issue. The incompetent people made the problem worse. Driving up the price of the repair to $2,672. The coverage is only $1,500. AHS refuses to pay the competent contractor the additional $1,100 so I now owe him that money. Does anyone know the name and address of AHS or their Registered Agent? I now must sue them in small claims court.

My experience with this company was horrible. My water heater went out and I've been going back and forth with this company about my warranty. They only called one company for repair quotes. I paid $100 for the repair visit. The tech informed me that it couldn't be repaired and that I would need to pay $538 for permits etc. At this point, I'm paying insurance which cost me $638. I've been placed on hold for a total of approximately 5 hours. I've spoke with over seven reps. from this company, still no resolution. American Home Shield is an AWFUL company!!!

My water heater stopped producing hot water and I put in a claim with American Home Shield. The tech came and it was great. He showed up on time, was a real professional and knew exactly what was going on. I showed him the hot water heater and he went to work immediately. He told me what was probably the cause, checked it out and it was exactly what he said it was. He replaced the core and some other stuff and the heater was working the same day. Other than the time it took to repair the heater, he was pretty quick. I always recommend AHS and I tell my friends I don't have issues with them. They are good with notifying people to come to fix what needs to be fixed. Also, the contractors call me the next day and come in a reasonable amount of time.

I've got two claims going at the moment and neither one of them are over. One of them has been ongoing since the first of October. So I'm not too happy with the whole thing. The contractor started out by trying to fix my freezer door, and they said a part needed to be ordered. But that part has never come in. And every time I call, they say it's supposed to be in in a few days. But then, it keeps going on and on. They were also supposed to fix my washing machine and they said that there is one part of it and said the motor was dead and that they have to order it. I haven't heard anything about it now. I called American Home Shield about it but they didn't request that they would get somebody else. They should hire somebody that's more reliable.

When I file claims with American Home Shield, I feel that doing it over the phone is a little bit quicker than going online, so I usually call in and discuss with the customer service rep about what was going on with the particular item and they worked on getting somebody out there to see what the problem was. We recently filed a claim for our water heater and the contractor they sent was courteous and polite and the repair that they did was excellent. I'd recommend AHS.

Our garbage disposal jammed up and I called American Home Shield to file a claim. I was told to wait for a call from the plumbing company. The rep I spoke with was very clear and I understood everything she was talking about. It took a day to get RK Plumbing, Heating & Cooling out and when they arrived, their guy said that the garbage disposal was jammed and it got gristle. Something in there was all crunched up so there was no way he can unjam it so he replaced it with the same style-model. Our interaction was excellent. Now, the garbage disposal chews up everything when I put a little more power for one. I'm very pleased with American Home Shield so far. I love having a warranty because their guys came and fixed the dishwasher and also fixed our air-conditioning three times.

AHS sent Joan's Electronics for our washer. The claims process was amazing. It turned out they were able to get the parts. I called to follow up, and they said if the washer was in stock, this would be how long it would take. I didn't know there were options and we've opted for them to replace the washer on a Tuesday, and I had it that Friday. The contractor was very good. They were in and out in no time. I'm very happy with AHS.

There was a break in my drainage, and I couldn't use my washing machine because the water was coming in from my kitchen floor and sink. And where the pipe was corroded caused the water to go out to the back porch and washroom. When I submitted my claim to American Home Shield, they emailed and had me scheduled with a plumber for an appointment. But I wasn't at home so I didn't get it until late that night. They gave me a second appointment and when they called, I was at home. The plumber got in touch with me a couple of days later and he came at the time they said he was gonna be.

We filed a claim online to American Home Shield for our furnace. Their contractor who came was friendly and provided a good service. He made two visits and the furnace was replaced within a week. Overall, it's been a good experience.

I filed a claim for my air conditioning unit online. The contractor was wonderful and since the repair, the unit has been good so far. I will recommend them to come back anytime. However, I kept getting letters in the mail every so often stating that there had been a problem with my credit card and that they would not talk to my bank. When I called AHS, they said the payment has been made and that there was no issue. That’s one thing that I’m worried about ‘cause I wanna make sure that AHS gets paid. I think it was just a little computer glitch. Otherwise, American Home Shield would be the best investment one would make.

The oven went out. I called American Home Shield and told them my problem. They were very informative and very nice. They got what we needed then and called a GE repairman. The repairman was really good. He ended up fixing the thermostat and it has been excellent since.

My washing machine was throwing a code and I got a hold of American Home Shield. They treated me with real respect and asked me what my issues were and put me in a ticket. The rep did her job quite well. I called on a weekend, so nobody was around until Monday but it was nothing too bad. A gentleman from Comanche got to me as soon as he could. He looked at the washing machine, ordered a part, came back about two days later and had it working. Since he looked at it, I haven’t had any issues with it. This is the second time I’ve gotten to use Comanche Appliance. They’ve worked on a dishwasher issue before and every time that I’ve had them come out, they’ve been really well. All in all, having AHS has been well worth it. They’ve got great customer service and they’ve been good to work with. I’ve already mentioned several times to several family members and friends about having this company.

I had some leaking and a hot water dispenser that needed to be replaced. I submitted a claim and the Home Shield reps over the phone have always been nice and helpful. The first plumbers who came out when I first set up my account were not good at all, but the ones who came were wonderful and the nicest people. They were great and if I ever needed another plumber, I hope Home Shield will send them. I’ve already recommended American Home Shield.

My air conditioner quit cooling and I couldn't live with that. I called American Home Shield to file a claim and it was a holiday but the techs from Greenway Home arrived within 24 hours. They had to put two pounds of Freon and AHS paid $10 per pound, so I was charged $20 for that. I thought I was overcharged by Greenway and the cost was never adjusted.

I had one claim for the ceiling fan and another was for the outlet, and they've been fine since the repair. I submit my claims online and it's easy. American Home Shield's response has also been quick but the vendors don’t respond as quickly. They were friendly though and my overall experience with American Home Shield has been positive.

We have been with American Home Shield for seven years. We never had an issue that wasn't resolved and it was resolved very quickly. However, it is sometimes difficult to get a hold of their reps on the phone. Sometimes, you are on hold for 30 minutes before you can get to speak to somebody. But, once you get to talk to someone, they are very professional and things get handled quickly. Other than that, we had, over the years, a number of minor plumbing issues. And we have always asked for John & John because we have had good experiences with them. We had a heat pump that went out, and recently, my hot water heater started leaking. The quality of work done by John & John was great.

We went out of town and when we came back, our freezer wasn't working. I filed a claim online to American Home Shield. Their contractor came out the next day and he was very knowledgeable about everything. He didn't do anything though and said that he thought that maybe the door didn't shut. I've had no problems since and the freezer has been perfect. We recommend AHS.

We had an issue with our pool and we submitted a claim with AHS. We do that online 90% of the time and their website is pretty easy to use. But for this claim, we had a less than great experience with one of the vendors that was the first choice for doing things for the pool. It wasn't like he didn't know what he was doing on the pool. It was just like pulling teeth trying to communicate with him and he was not somebody that I really wanted to work with again. It would've been nice if online, you could request and see who was gonna call or text you before they actually contact you. Because it was a little awkward to have somebody contact you and you didn't like them.So, it’d be nice if AHS would tell you who’s gonna contact you, so you could say if you want another vendor.

I had three different claims with American Home Shield. One was for a refrigerator that was leaking water and the issue was resolved. Another claim was for the dryer button that could not be pushed or pulled to turn to get started, and I also had a claim for the microwave light not working. When I put the claim in, their reps scheduled an appointment for the worker to come out. However, whenever I make a claim online, the reps automatically ask for my credit card information. The technicians who were in my home were very professional and very pleasant. Once, a technician came and did the work but he had to come back on an additional trip for one work because he needed a part.

I’m pleased with the coverage and service that I have with American Home Shield and it’s a good investment. When my garage door was sticking, the contractor of American Home Shield, Beverly Garage Doors, replaced a part of it and it’s working fine now. Their technician was very professional and on time. He also tried to explain to me why the door was not operating properly.

The claim submission process of American Home Shield both online and over the phone are fairly easy. I only had one bad experience with them when I called for the sink that wasn't draining. I disconnected the gooseneck and the guy who came told me that when I did that, it wasn't under warranty because it wasn't in the sink anymore. Then I had a claim for my stove and a technician from GE was sent out. He seemed to be very knowledgeable into his work and was professional in every way. He wanted to make sure that I understood what the problem was, what he was gonna do to repair it, how he was gonna repair it, and that might take a little extra time for a part to come out. The stove has been good since it was repaired.

We've had American Home Shield for years and years. We own three properties and we have AHS on all three. When we came home from work and the AC unit wasn’t working, I tried resetting breakers and did all the sort of normal stuff. We tried to submit the claim online, but it wasn’t working. I somehow got a chat session up with American Home Shield and the rep allowed me to submit the service request by chatting because the website was not working. We would like American Home Shield to fix their website. It is terrible and it does not do anything for us. Every time we log in, it doesn’t have our name there. It says, “Enter your property address.” We do that, but it says, “You have no contract,” although we have three contracts. We put in an issue with American Home Shield to have the AC looked at on October 13th, but it is still not fixed as of today and it has been terrible.