American Home Shield Reviews

In January we bought a house, that was an older house, and I just wasn't too sure on all the appliances and all the hardware of the house. It was not part of the sale agreement and package so I wanted it covered myself. I got American Home Shield Systems that I heard about from my father. I have been very pleased with American Home Shield. What I have not liked is how I am restricted to the vendor that gets the work. I have no options and no choices and I feel like, in some of my recent experience that the last one I had took advantage of the situation. I had been pleased with what they provided me. I think that they need to evaluate to their expense of having one vendor get all the work.

My daughter told me about American Home Shield. She purchased it and had very good relations with them so we decided to do it. They've looked at our refrigerator and our dish washer. We now have a leak that they're working on now and we've had nothing but good rapport with them. We've told some people about it. They are very good.

I've had American Home Shield since I've owned my home. My daughter had it and she was satisfied with it so I got it. So far it's been good, I have no problems. I'm very satisfied with their help and assistance in getting my repairs taken care of.

My experience with AHS has been fine. I've been with them for a very long time. In fact, I recommended two persons who went with the company. One is my daughter-in-law who has had some experiences that she didn't quite like and the other is a long term family friend who live in Belton, Texas, and they've been happy with it. I have not had problems with them and am fairly well satisfied with my experience with AHS.

The American Home Shield experience is very good.

One of my friend told us that American Home Shield offers an option on what home warranty we want to have. So it’s really flexible, you don’t need to buy a whole package, just whatever you think that you needed. We have AHS for over a year now. I have four policies with them. I have a rental so I bought four of them. It’s really nice. Everything is good. The customer service, their response to us, were nice. The only thing they cannot control - their subcontractor. Sometimes it would take about a week or over two weeks to solve a problem.

The experience with them has been very good. They're very fast. They came out the next day when my water heater was leaking and they replaced it right away. I would definitely recommend them.

My brother who is also my realtor referred me to American Home Shield. I've been with AHS for almost a year now and had only one bad contractor. It was a minor problem, only a small leak, so I fixed most of that myself. But I went out and filled out the survey and put there that the problem hadn't been completely resolved. I haven’t heard back from them. All my other claims went fine, mostly good, but lacks little follow up.

I signed up for the premium plan at American Home Shield. I have no problem whatsoever with their service. It's great. They're always very prompt and efficient when I have a service call. The service has been very beneficial. I've taken advantage of the program on a few occasions and they've been very responsive in getting the service to my house in a timely manner.

I’m not satisfied right now with the service I’m getting from American Home Shield. The man came in, he did some good work, but then he didn't finish. He said that he’s not authorized. I got a faucet in my bathroom that’s frozen and will not turn on, period. He said that he don’t have that kind of hardware. He said that’s not in style anymore. They said that about the kitchen faucet, too, but they found one. He didn't have time to call AHS because he had too many online to work on today. So he just left. He did fix the commode that was leaking at the bottom. He put a new seal on that. He put that new faucet on the kitchen sink. But then there’s a leak underneath, and somebody’s going to come back and get that faucet in the bathroom replaced. The handle is just frozen. It will not move. Other than that, he did a great job. They've been out here four times in the last two weeks. That’s kind of an overkill. American Home Shield has been good but it’s not now.

For the most part, American Home Shield has been helpful. Our plan covers most of the home appliances. It's a good value. Last year, my oil burner went out. We had no heat for a little while. We had a group come in and they worked on it for a couple of days and actually got it going and that was pretty neat.

My daughter-in-law introduced me to American Home Shield. I had my whole home insured by them. Everything went along very smoothly with American Home Shield. I had two things that went wrong in the house. I called and within two days, both things were fixed and everything went well. Everything was beautiful. I called and they responded very fast.

So far my experience with American Home Shield has been great.

We purchased the appliance and air conditioning warranty plan from American Home Shield on the advice of my mother-in-law. Just right after we took it, the oven got to where it would cook and then it would just stop before something got cooked, and it was some short or something. The guy came and we paid $75 to fix it for us. The first man was really good. He took it out, ordered the part and then the second guy came back but he didn't know too much. If my husband hadn't been here, I don't think he'd gotten the thing loose. Anyway, he did all right and they fixed it. It's working wonderful now. AHS did what they said they were going to do and came right around. It was an excellent experience.

I first heard about American Home Shield through Wells Fargo and it was their price that caused us to change from our current one. The American Home Shield team had been courteous and easy to contact. It was an outstanding experience.

This is the second time that I've had American Home Shield. I've had them years ago as well, the regular appliances and then I just got the maintenance plan. They've been very courteous whenever I've had questions. I would recommend them. It's peace of mind for me.

I've been a customer of American Home Shield for many years due to to their cost. I have a couple of different homes with them. I just do my transactions with them online and so far, it's been satisfactory. I attempted to do a service with the lawn care but their prices were not competitive.

I've had American Home Shield for 15 years. I purchased that program when I bought my house through the realtor. And I kept it ever since. I didn't know what was available at that time but my realtor took care of it for me. He says they’re good. So at that time, I said, “That’s fine.” They went ahead and put that on my house. American Home Shield is very efficient especially recently, they were right on top of it and they had it taken care of within a couple of days because it was during the holiday. There weren't any plumbers available but they found one. They’re great. I have no problems with them at all. I've recommended the company to several people.

I got interested in American Home Shield through friends who talked about their service. I haven't had any problems with them. What I like about their service is that they are reasonable and the people that they have been sending out for plumbing issues or whatever have been very professional. They are a great company to work with. I haven't had any problems.

It was a good experience. The contractor that they contacted, because of the Thanksgiving holidays, were a little slow to respond. But once they did, I was totally happy with everything.

I would recommend American Home Shield as the representative was professional, punctual and friendly and they did the job that needed to be done.

I’ve had American Home Shield for years. There’s a lot I’m okay with their service but I don’t like the usage of some of the vendors like ARS. I’ve requested that ARS no longer comes to my home. ARS is a rip off and I think they should not have the contract with them because they give the American Home Shield a bad name. I know that American Home Shield will pay the claims but AHS is only going to pay the claims based on the information that’s given to them by the servicer, and ARS is horrible. American Home Shield itself isn’t the problem, it’s the vendor that they used.

I'm a realtor and I use American Home Shield all the time. I always sign up for their first 2 level plan and recommend them to my clients. The AHS team has always done a good job and I'm happy with my experience with them.

My overall experience with American Home Shield was very good.

We had been thinking about getting a home warranty for a long time and a lot of family members have been telling us about it, but we just never did. So we decided to go ahead and do it. We went and got American Home Shield as that's the one I had heard about from the different friends and family members who said how good they were. It's been over a year since. The experience was good and we haven't had any problems with them.

My overall experience with American Home Shield’s service was good but the appliance is still not working right.

The only things I can review at this point are:

The house is a rental and I needed a home warranty to help with covering maintenance items. I researched on the internet and found American Home Shield. At the time, their cost was lower and they covered a broader range of items. So far, the experience with them has been okay. The difficulty I've encountered is they have a deductible and have to pay $75. I paid the $75 over the phone directly to American Home Shield.

I got the hundred dollar deductible plan from them. My experience with them has been good. It's really easy to work through.

I have systems coverage with American Home Shield for major things like plumbing and heating. They are competent. I've been able to take advantage of the additional benefits like the discount program.

It's been very good. We have been happy with American Home Shield. We haven't yet been able to take advantage of any of our additional benefits as one of their customers, but all the technicians and all the company they sent to us have been really good and very responsible. They have always followed up with anything. It seems like they have good team of people assemble do any repairs. It has taken the anxiety out of figuring out who to call for what. They have helped us with that and we got good service.

undergoing open heart surgery at the same time. I came home from the hospital to find out I had a screwed up air conditioner.

My brother had American Home Shield for years. He recommended it to me so I signed up for it’s 3x3 plan. The technicians that have been out here for our refrigerator, air conditioner, plumbing etc. have been very good, professional, very knowledgeable and friendly. They respect your home while they’re working on your appliance and then if I call in and talk to somebody at American Home Shield they’ve always been service-oriented. They definitely want to take care of their customers. It was a great experience. I would recommend them to others.

My parents have American Home Shield. We've only been with them a couple of months. I chose the plan which I thought we needed. I called on a Wednesday and it was during the busy holiday time, and she said it may be a couple of days or maybe through the weekend. It was hilarious because the guy that she referred us to was here in town and he called me and got it done right within two hours. So it was a great thing. They are very thorough.

My experience with American Home Shield was very painless and professional and whatever job I had done was done well. I would recommend them to my friends.

I heard about American Home Shield through a friend. The team was courteous and was able to answer all my questions. I got the $100 a month and the $57 a month and it includes the sewer for the first year. I only had this since the end of October. So I hadn't much experience. The A/C last month, I've paid 50% of that without a problem. I had some other issues that came up, they didn't pay on but it was not included in the contract that's what I found. To summarize, it has been great. It hasn't been bad.

American Home Shield is very good. They've been courteous and able to answer my questions. I would recommend.

I started purchasing property in Florida that's why I heard about American Home Shield. I have purchased different kinds of plan from them and have been doing business with them for six or seven years already. The AHS team are very friendly. When I want to know, they can tell me exactly how they are working, how the best they can do it. I always recommend them to all my friends. I am very happy with them.

I had a great experience with American Home Shield. Everything was fine. Not a problem. They're excellent. My husband is thrilled.

I've had American Home Shield for three to four years now. My plan covers everything in the house. We live out in a rural area and we have a well outside and it includes the well. They have replaced items for us that were broken or couldn't be repaired. I've had no problems. If there was a problem, I would not have continued with them. I'm pleasantly surprised and satisfied with them.

We purchased the full plan from American Home Shield, the one with the plumbing, electrical, and appliances. And then we signed up for the air conditioner and we paid next to $107 for that. We called at one point and had them come out in regards to the air conditioning and they were very prompt. We got a phone call within half an hour of calling them and they came out within a day or so. It was very quick. So far they have been beneficial.

AHS people are professional and knowledgeable. I would recommend them.

One of my granddaughters has American Home Shield and my daughter has it. They have taken care of several things for me. But I had a big problem a couple of weeks ago. I sure could have used them then. Water overflowed and backed up in the house and I understand they don’t take care of that. It cost me several hundred dollars to get it emptied up again. I’m very happy with the results I've had so far with them. They replaced my hot water heater when it burned out. We all have these problems in the house at some time but I feel like I’m well taken care of if I need something, if something happens.

My son was a member of American Home Shield so I also went ahead with it. I purchased a plan about 10 years ago. Everything has been fine. I have no problems with them or whatsoever. Everybody that they had sent out, the contractors that they have used, their service technicians have been clean and courteous and prompt. I am very pleased!!

When we bought our house, it already has an American Home Shield. The sellers paid for the first year. The plan covers a couple of the appliances and everything in the house. We only had one problem with them when we tried to renew. We had it for one year, then we didn't have it and then we just renewed it. And they billed it for the year that we didn't have it. They also took all the money upfront. It was a fiasco. It took a while to get it straightened out. But otherwise, it’s been great. I have told a lot of people about American Home Shield. It has been a good experience overall and well-worth the money.

My experience with American Home Shield has been so far so good. The team has been courteous and knowledgeable. I've only had to use them once.

A friend told me about American Home Shield and they were very happy with it and. I've never heard of it so I decided to try it. We were so pleased with it. Everything has been really good. It's just that in our area where we live there are not good service people but other than that as far as American Home Shield, they're great. No problems at all. They're very helpful. I've recommended them numerous times and I do it all the time.

I first heard about American Home Shield through my realtor and I've been with them for over 5 years now. I bought the highest plan that they had had. There's not a lot of companies that I'm impressed with and American Home Shield is definitely one of them. They're always really great and just seemed to be organized. Even the people that they contract out are really great people. So I'm really, really impressed when it comes to pricing because I feel like it's competitive. I really appreciate the fact that they have multiple plans to choose from, so that's really good, and their coverage too. One time, they couldn't get my air conditioning the next day so they let me go buy one and they paid me back for it. That was really cool.

For the most part, American Home Shield has been good.

When I purchased this home in 2005, the seller had employed American Home Shield to do an inspection for me and I met the representative then. Then I applied and have been a member for several years now. I'm under the enhanced plan at 5/31/07 when that was recorded. Every time I've contacted them they've responded and I don't have any problems with the agency nor do I have any problems with the service representatives that have come out over the years. It's a good relationship and a good investment.

We were referred by a friend to American Home Shield. They have been great. They come when they are supposed to come and everything has been wonderful with them. They are dependable. Their service is great and we've had no complaints and we definitely refer them.

American Home Shield did a good job. It was nothing they could fix. It was actually Duke Energy's issue with fixing the house and the electricity went out. But the guy that came out was very knowledgeable. And I had done the wiring on that house way back when. He knew it well, he was very well informed and did a very thorough job. I was happy with what he did.

American Home Shield is very easy to work with. Would recommend them.

Excellent service from American Home Shield. Everything was great except for trying to get in to customer service. The hold time is too long.

My experience with American Home Shield has been okay.

We found AHS on a web search that we did about home warranty and bought the one that had the $75 copayments or service payments. The first time that we called and needed something fixed, they were really quick about giving us a name and a number of an appliance repair person. I’ve already recommended them to two people. Everyone should definitely have the American Home Shield insurance. It helps to get repairs done and to stay up on the bills and everything.

I heard about American Home Shield in 2008 when we purchased our first home. We just returned because we lost the home so we didn't need it for a while. And now we're homeowners again. I absolutely love the company and totally plan on staying with the company. When we moved here, they gave us another company that was not like American Home Shield and they were horrible. And I opted out and went on and just paid American Home Shield monthly and revoked the free one year thing with the other company. It was not good. The experience with American Home Shield is great. I'm not going anywhere. I wouldn't choose another company at all ever.

American Home Shield has been wonderful ever since I've used them. I've used them quite often and never had any problems with them at all. I've been very well pleased with what they do for me. They're great and extremely wonderful.

We had American Home Shield years ago when we had our original mortgage and then after the mortgage got paid off we didn't continue with the policy but I had in the back of my mind to keep going and that's what we did. The plan we had at the time was offered with the mortgage but it was for appliances and repairs. We had an issue with our water heater and it was the night before Thanksgiving and even though it was really late, the gentleman came out and he took his time and he was professional. He went out of his way to make sure that we were taken cared of even though it was late and short notice. They are great.

I would recommend American Home Shield. It's a great service.

We lived in California. We had American Home Shield in 1990. And we were very happy with it so when we moved to Arkansas, we just continued to have it. They're very courteous. The last problem that we had was with our washing machine. And the fellow that has the contract with Home Shield had to come from Harrison which is about 40 or 50 miles from here. The service is excellent and we have not had any problems whatsoever when we had a problem calling in. They were always sending someone out to take care of our problem. It was absolutely great.

When we first bought the place, AHS was recommended to us through our agent at that time. So far, everything has been handled okay. We're satisfied with their service and don't have any complaints. The AHS team has been really good with us, extremely courteous, more than helpful, and make sure always gives phone number to call back if we are not satisfied. I've told my friends about them.

We got home warranty from American Home Shield because it was working for my daughter. They were doing what they said they would do. They've been good to us and gotten what we needed fixed. They've come back when we had a problem. My sister-in-law might have joined, but I don’t think she gave my name so I haven’t had the benefits of refer a friend or discounts. It’s been good so far.

We've had a home warranty for a long time but the other company's prices were just ridiculous. I couldn't afford them. I was looking around for something less expensive. I talked to some people that I work with, neighbors, asked around and I also looked online and heard of American Home Shield. I got them since this summer and it's been fine. I have already submitted a claim and it was great. There was no problem.

I've had American Home Shield for 25 years or more. It's been exceptionally good all the way through. I have it mainly for my home. 90% of the time and going back 25 years that I've used American Shield, I've been very impressed with the people that they recommend. I don't know how they pick but they usually pick exceptionally good people. I'm exceptionally satisfied with them.

I had a wonderful experience with American Home Shield. My friend highly recommended American Home Shield so I went with them. Their team has been very respectful when they come into our home and they seem to know what they’re doing. We haven’t had any problem. We are extremely pleased and very satisfied with their services. We have and would recommend American Shield to everyone we know that has a problem or when we’re talking about things like this.

It was a great experience having American Home Shield.

A friend told me about AHS and so I went with them. Everything has worked fine. They've been very prompt in notifying the service people. Excellent service.

I had a competitor home warranty company and American Home Shield's prices were better. I got the whole house plan. We covered all of the appliances in our house and we have the discount program. I'm very satisfied with them.

We had another home warranty provider before when we bought the house. When we bought the house they raised the price with the other one. I looked at American Home Shield and they were cheaper. They covered more for the money yet they were cheaper. They've been fine when I submitted a claim. My problem is the service man they send out here. Some of them I have my doubts about. But other than that, their service is fine. We've had three things go and one guy came out and took almost six weeks to get parts for it. This is what gets me. The other guy who says nothing's wrong but it still doesn't work right. The other one who had come out and never gave us a receipt. I called their company three times for the receipt and never got one yet. So it's not their side, it's the other side. I've recommended American Home twice. I've had no problems with them. They've been courteous with me.

I had a home warranty with a different company and when my mortgage was transferred to another company, for the first couple of months, I wasn't being charged for it so I went ahead and started looking around for something to replace it and I found American Home Shield. I did a little bit of research and they seemed to be pretty good. We've used them once. I had a leaking pipe and they sent out a plumber who did the job quickly and well. They sent out a guy who fixed the dry wall. I am perfectly pleased.

American Home Shield is not perfect by any means but they do a pretty good job.

We purchased a house and they gave us one year of American Home Shield. We continued using American Home Shield’s plan that covers almost everything in our home. They've always been able to answer questions but I’m not thrilled right now because we did go 10 days without our heating unit. This was during the cold days that we had so my experience up till then had been pretty good. It take too long and there was no excuse for it. American Home Shield said that it wasn't the right kind of their issue and the other group didn't expedite the part at all. So we sat there and wait for a part to come in. American Home Shield have been steady so far and reliable but again I’m not thrilled with how they handled our heating unit issue for they could have handled it more appropriately.

When I bought the house, American Home Shield was part of the warranty. When I got the house, everything was covered and now it's just the A/C and plumbing and some stuff. Everything has been great and satisfactory. They do a good job. It has been a very good experience.

I have recommended American Home Shield to several friends. Overall, it's a very good experience.

promises to support their product.

My overall experience with American Home Shield was very good. I would definitely recommend them.

I've had AHS for several years and didn't renew it one time then decided I want it back. I've had no problems submitting a claim and dealing with their people. The claims process has been easy and the representatives were courteous. I like their service and have recommended AHS to my brother.

I haven't had a problem with my American Home Shield plan. The plan includes the basic house stuff plus the washer and dryer and all the appliances and systems. I called them for the heating and air conditioning system and they were out the same day. I have also called them for the washer and dryer. It was only a couple of days. So I think they're doing good with responding. They've done very well.

I called AHS because I had a plumbing problem which I thought was a problem and they sent somebody right away. The person who responded did a very good job, very professional, very courteous, and seem to know what they're doing. So far, I'm very happy with AHS.

My neighbor told me about American Home Shield. I got two home plans - I have a rental and a major home plan. The people that I talked are courteous and respectful, but having covered what I thought I paid for. For example I had a dishwasher and I had to go 5 months before they replace it. They were rude. For example, they paid for the dishwasher but they set it in the middle of my living room and then I had to hire somebody to put it in. They took out the old dishwasher and left it and I had to pay to have it removed.

I had a home warranty with AHS before with my Wells Fargo mortgage and had good experience with them. Unfortunately, when I refinanced my mortgage, I never got around to rearrange the home warranty and that's when everything broke, so I realized I should have it. We've only had one issue, one call where they had to come out and it was fine.

It’s definitely a good business... When we make the appointment they are here on time and are very nice over the phone. They repaired our oven and our air conditioner as well and everything seems to be working fine. There's one thing I would just complain about otherwise the service has been great...

I'm satisfied with the service that I've gotten from American Home Shield. So far the few times that I had to use their service, they've been good. I would recommend them.

It was through our bank that we heard about American Home Shield. We got the appliance coverage. So far they've been great. The only negative thing we'd experienced from the plan was when we needed a plumber and they've sent us the same plumber twice. That guy is not allowed back to my property. He did not know what he was doing. He was the most rude and discourteous person I've ever had the displeasure of dealing with. In order to get my problem fixed, I went outside the plan and hired my own plumber. Now that last plumber they sent us who changed out a disposal unit was super. I don't know whether they dropped the other company or what but I will know the name when they tell us who they're going to send because I keep all my statements. That way I would know who to avoid.

We love American Home Shield. They are reliable people. We pay them every month or once a year to fix stuff for us when they break.

When we bought a house, it had a warranty and it ran out. And we couldn't renew it because we had two claims against the same thing. So I did some research and I found American Home Shield and I signed up. When I started researching, I saw that regardless of how many calls you have, you can always renew it. The one we had in the house when we bought it, the AC unit upstairs had gone out twice. And when I went to renew it, they told us since we've had two calls on the same thing in a year, we can't renew it. I thought that was the craziest thing I ever heard. I've not had any issues with renewing or whenever I've had a problem in the house. It's been a good experience. I would tell my friends it's a good deal for major repairs that you don't have to pay for out of your pocket.

American Home Shield is 100% very professional. The people that came out to fix my A/C were very prompt and quick. They did an excellent job and their service was outstanding. I was really pleased with them. I've dealt with them before in the past and they went out of their way to make sure to meet me and I was really impressed with that. I will recommend anybody that has the service to go to them because they are really good service people. The only thing that I'm not too crazy about is that every time that someone comes out, it's a $150, which I think is a lot of money for a service call. But the whole service experience with American Home Shield has been excellent. I have no complaints. I'm very satisfied with their service.

American Home Shield is fine, no issues with them at all. They're great. They're really responsive and always try to meet the customer's needs.

I had this insurance for a long time. I don't even remember how I first come up with it. I am very satisfied with everything whenever I used American Home Shield. When I call and they answer, everything is really good. I have it for my house and my daughter's house. Their service is great.

We've had good luck with American Home Shield. There was a little bit of a mix up on the green box. But we got that settled. It was just a misunderstanding about dates. And that one was as much ours as theirs. Everything went well. Sometimes, I haven't been as pleased as others but all in all, we've been a member for a long time so that counts for something. I recommended them but it's not perfect. I think what people don't understand is not everything is covered and you have to look at what's covered. Read your contract and if you know what's covered or if it isn't covered, get it covered. The only thing, we had more trouble when we had our house in Nashville than we do here. It took them longer to get things organized.

When we bought our home, AHS came with the purchase price. At the time, it was called Texas Home Warranty. The people, overall, have been courteous and helpful but there's exceptions from time to time. I call and they come out and they do what they're supposed to do. They do a good job. I get it every year and I do use them. I'm satisfied with AHS.

I would recommend American Home Shield. All in all, the end result worked out great.

I'm very happy with the service I get from American Home Shield.

My wife has been in the real estate business for a long, long time and we've known people who have had American Home Shield successfully so we decided to also get American Home Shield. We had them for a while now. We purchased the combo plan that covers systems, appliances, etc. They have been very responsive and very courteous. Their technicians and repair people have been very nice as well and very skilled. So we've been very pleased with the work they've done and the remediation they've done for us. We are very satisfied with their service.

Our neighbors had really good luck with American Home Shield. We decided it was a wise decision. So on our neighbors' referral we purchased home warranty from AHS and are now approaching three years on our contract. I was a little disappointed one time with the plumber they sent out but everything else I've been very, very pleased with. We're very happy with AHS.

American Home Shield is so good. They have excellent, superior service and are easy to do business with. They're wonderful.

I had an outstanding experience with American Home Shield.

We signed with AHS in February of this year. We have placed 3 service requests, each one took days to get a contractor onsite, took multiple visits to fix the problems and even then the work was done poorly with quick, temporary fixes designed to hold just long enough for you to have to pay another $75 service fee to have AHS send a new vendor.

Everything has been taken care of that we needed to have done and American Home Shield has been very efficient.

I got American Home Shield when I bought my house. It was part of the deal. It's been a great service, and I would recommend them.

We have had AHS for about a year now for our home and had to unfortunately use them several times. Each time was very frustrating. However, the most recent was on Christmas Eve morning our sump pump failed and most of the finished part of our basement was flooded with + inch of water. We immediately called a local company to clean up the water knowing what kind of damage water can do even in a short period of time. Then called AHS to have someone fix the sump pump. After waiting for 2 hours for the first plumber to call, we called AHS back asking for more help. They called another plumber and called the original one back placing emergency work orders to these plumbers. After they made the second call, they told us we had to wait another 2 hours before any possibility of finding our own plumber and getting authorization. And even then, they couldn't guarantee service that day, but within 24 hours.

I have been with AHS for several years and insured two properties. I have a leak in the plumbing of my home built in 1951. I have been trying to get AHS to repair since Dec 12! Two weeks later and I am still without water. The damage from the leak has been repaired and nationwide even put my 62 year old mother up in a hotel for the entire time. Yet now that their work is done what is she to do because I am still trying to get AHS to fix the leak!! 1st service man they sent out was rude, nasty, and disrespectful. He lied and didn't fix anything. Was told I had to use their techs. WHY? Especially since the one you sent has a D- rating with the BBB! It would appear you would want someone working for you who was a better representation. Now I have another tech and I am still waiting to hear if my repair is approved, then of course I will have to wait for them to actually do the repair. Starting to think it would have been cheaper and lest frustrating to put the money for AHS in a savings account and forget a home warranty!!

I've been with American Home Shield off and on for a long time. They were the company that did what I wanted to have done. I didn't even look at competitors and I didn't shop around. Their people have been wonderful. I had very, very little problems with the vendors they've used, but off and on. I don't know how that could be prevented. Overall it's a very good experience. I've not only been with them, I have them now on both of the homes I own and I've referred them to other people. So I'm a very strong advocate and will continue to be with them as long as they perform the way they have.

I've had American Home Shield for a lot of years. I've never had a problem with them. I got the plan that covers everything. The AHS team has been very good, but I've neglected to ask some things on my end when I've had a couple of things that, in my view, a contractor sold me that I didn't need. But I never went to them and questioned it and that was my fault.

Right now I am very angry with my experience with American Home Shield. I have yet to hear back from an ongoing issue. I've had a service guy out 8 different times for my dryer. I finally purchased another dryer on my own because having been told that it's being rigged because American Home Shield doesn't want to spend the money to replace it since they already replaced my washer. So then I speak to a gentleman that I wanted to cancel my actual plan with them and spoke and he said, "Ma'am send me a copy of the receipt." I said, "It's much cheaper than the brand that you would have to replace eventually," and he said, "Send me the receipt. We'll reimburse you. I'll call you when I receive it."

My husband has just passed away. A friend of mine had a home warranty with American Home Shield and he recommended that I get a home warranty to help with the things that my husband used to take care of. So I purchased a plan from AHS. It’s their basic plan which covers my heating and air conditioning unit and I have benefited from having it.

American Home Shield is responsive, but they don’t always cover what they say they’re going to cover.

My daughter had American Home Shield and she introduced me to it several years ago. I got the one that covers just about everything, worth $48 a month. I have no complaints. In fact, I used them today. The first time, they had to replace my hot water heater - it worked fine, no problem. And today, it was a leak under my sink and they fixed that. They're real nice people and seem like they know exactly what they're doing. I'm real pleased with them. They're great! Since I've been with American Home Shield, I've used them 4-5 times over a period of time. And every time, I'm satisfied with it.

When I bought the house the AHS home warranty came with it. It was prepaid for three years of standard coverage at the time. Five or six years ago, when a component of the microwave went out, they replaced the entire microwave oven. That was nice. I am almost happy...

Experience with American Home Shield was very good. Totally recommended.

We had American Home Shield off and on for 15 or 20 years. It's been a long time because it was in our other house. We thought it was a good deal. Here in Vegas if the air conditioner breaks it can be quite a substantial bill and you can't live without air conditioning and to us it was just a good deal to have this kind of insurance. Why not, you get insurance on all kinds of other things?

I heard about AHS from a coworker who had very good experience with them. And being a single parent and being in a new home, I thought that that might benefit me. So far, I have not had any complaints. Every time I need a repair, I just make the phone call and they put me with a contractor within the area and I usually get a call back within 24 hours and they're on the repair. The AHS team was courteous and knowledgeable and able to answer all my questions. It's a great company. They stand behind their contract and their work, no hidden fees. I think it's just a great thing.

American Home Shield seemed to offer more, that's why I chose them. I'm on disability, that means a fixed income. So if I decide to do something bizarre, I don't have anything to get it fixed. The American Home Shield team has been courteous and knowledgeable. They were prompt and the problem was taken care of. Considering the problem, it was a rather good experience.

My house is 15 years old and I haven't had any air conditioner issues or anything like that. I knew about American Home Shield. They were here and part of it. They've been very responsive.

We've had American Home Shield for years. We had it for a while and then we let it go. And then my husband said, "Let's take it back up." So whatever he says, I did. The first time, we were paying $40 a month and now we're paying 50 somewhat dollars a month. They've been courteous and very helpful. They're coming through with what they promised.

A friend in New Hampshire has American Home Shield and they love it so I decided to get one. The plan I purchased is for appliances, air conditioning and that kind of stuff. The people that had to come up to repair stuff were really quick. And when American Home Shield got in touch with them, they called real fast. They were really good.

I liked what I read in their brochure so we went with them. The house we moved into had been a foreclosed house that someone bought and fixed up. And not knowing the age of the appliances and stuff, we thought it was probably a good idea to get the basic plan from AHS for appliances and the hot water heater, furnace, plumbing...

My realtor suggested that I get a home warranty from American Home Shield so I purchased their combo plan. It’s been fine. I got one claim and they were great. It was resolved quickly.

American Home Shield is very professional and very quick.

My American Home Shield plan covers home systems and appliances. I've always had positive experiences from top to bottom. They've always taken care of what we needed and either repaired or replaced whatever was going wrong. And it's always been a pretty seamless, easy process from reporting your problem to having it resolved. We never had much trouble with utilizing the system and its always come through for us. We've always been totally satisfied with it. It's a good product and it has helped our household a lot. I do recommend American Home Shield to people but I've never been rewarded for it. I don't know if anybody has ever taken my advice on it.

American Home Shield is very good and very efficient. I would recommend them based on my overall experience.

We had a previous home warranty that was canceled on us. My wife heard about American Home Shield from a neighbor or a relative, so we went ahead with them. We've been with AHS for three years and so far our experience has been excellent. Submitting claims with them is an easy process.

I heard about American Home Shield through a friend of mine. She told me about how well it worked for her. Her recommendation made me decide to go with American Home Shield. They’re very good. They answer all my concerns. They are great.

I would recommend AHS to anyone. They are very responsive.

I heard good things about AHS from others who had the policy and I'm pleased with their service. I would recommend them.

First, a summary of my experiences with AHS... I had two warranties on two homes at the same time: Two terrible experiences, One very good experience, One mediocre experience. The latest, very frustrating experience is explained below. It appears the policies and relationships with contractors is designed primarily for their benefit...not for customers!

We have a combo plan with American Home Shield - it was for appliances and it included our heater and air conditioner. We had them in another house some years ago. Then we moved to a house about 6 years ago and signed up again. In the last 5 years, we've used them three times and every time the service has been excellent. They are knowledgeable. They've helped me a lot. This year they came out with what they call a custom plan. So we made a couple of modifications. It cost me a couple of dollars more but I took their advice and was glad I did. I have recommended them to a number of my neighbors and know a couple of them have signed up. I'm not big on buying warranties but I thought because of their reputation and the fact that I had a good experience with them that we would renew and we have certainly no regrets doing it. They're there when we need them.

American Home Shield has been very good. When we bought the home, they had the first year of the insurance policy on it. We just renewed it every year.

When I bought my house in Oklahoma, the people we bought it from had American Home Shield and so I just renewed it. And then when I moved to North Carolina, I got it again. I purchased the basic plan which covers electrical, plumbing, washer, dryer, water, heater and all that kind of stuff. I got a service plan last year where each year you get your air conditioning system and heating system serviced. I paid for it so I don’t have to pay when I call somebody to service it for the season. AHS team has been good. I only had one bad experience and it wasn't with American Home Shield. It was with one of their vendor people. I ended up having to pay an extra $75 and didn't get any work done because he showed up a little bit early and then he left. And I was running a little bit late. And he wasn't very polite or professional. He was rude. But I paid it anyway. But when it comes to my AHS experience, I am pleased.

American Home Shield gets people out quickly like they say the will. They just need to improve a little on some of their vendors. And we have had a couple of people that come out for different things we weren't real happy with. But if the same name came up again, I might tell AHS I did not want them. The guys that came for our heat pump were slow to come out and get the work done. They had two or three different guys at one time that tried to fix the same thing. But overall, the people that we've had are fine.

I found out about American Home Shield online. Its cost and coverage made me purchase one of their plans. Their service has always been prompt and everything has been fixed. They have been excellent and courteous.

Every encounter is aggravating and exhausting!!! The latest joke was regarding a service request last week. I made a request last Friday and I am being told that next Friday is the earliest availability. No hot water for a week? Really? When I called them directly, the rep was very unhelpful and basically said too bad. They're never easy to deal with and NOTHING is EVER Covered! They get 0 stars from me. I will NEVER EVER refer anyone to this warranty company.

AHS has contacted me several times in an attempt to resolve my problem,which they did.I'm very satisfied with the response and priority they placed on this issue.

This is the worst home warranty company I have ever experienced. Their customer service is the pits. Unsatisfied customers have to wait 24 to 48 hours for a member of the management team to give you a call? This makes no sense. Organizations in the customer service business need to have a management team available to field the calls. I know this organization gets many complaints so I am sure they are busy but 24 to 48 hours is ridiculous!! I have had people for years warn me about them but I continued with them. I have been a customer for about 15 years.

First off, I've used AHS since purchasing my 24-year-old home in 2004. Over the years, we've used AHS many times, mainly for AC repairs, and I've always been extremely satisfied in ALL instances. Each technician AHS dispatched to my home has ranged from satisfactory - outstanding, and all my claims were paid with the exception of my ice maker in my freezer (my fault for not taking the time to read the coverage thoroughly before submitting a service request).

I have used AHS since 1996. When I requested maintenance on my furnace, they had Crystal Air replace my thermostat. The technician was rude, couldn't find the ladder to the roof where the furnace was located. Called my HMO company liars when they said they don't lock ladders. A neighbor finally directed him. After a freezing night, another tech came and said if problem continued to call and he would order a needed part. When called, they denied problem or needed part. Another company came to fix problem, but when temp drops, furnace doesn't turn on. Incidentally, the first tech refused to install new filter I provided. He also said he wasn't allowed to show me how to program the thermostat. HELP! This 86 year old grandma is freezing.

I have been with American Home Shield for several months now and I have not been satisfied at all. They operate with crappy subcontractors that honestly have no clue what they are doing. I placed a service call for my washer on October 16 or 17th. They sent out a gentleman who by the way was very rude on the phone but OK... He comes and replaces the switch on my washer. I paid my $100 deductible, problem solved, washer works. About THREE DAYS LATER the same thing happens again with my washer, I call them back, tell them the issue again, but this time the guy is giving me a hard time. He ends up refusing to fix the issue. Long story very short, I end up hiring my own repair company because AHS refused to get anyone to fix issue in a reasonable time as they could not locate a contractor.

They are ripping people by making so much profit and hiring low and poor knowledgeable technician. Will not recommend and will not renew my contract.

I had multiple service calls. The office personnel that I spoke with were always courteous and prompt. The contractors however were on only one occasion reasonable - when my gas dry. Every other occasion included a problem. We had one call for our washing machine in which the technician was rude and ultimately did not reassemble the washer completely before putting it back into place. The technician came to evaluate our heater but stated that we would need to remodel our basement before he was able to look at it. He did however collect the deductible check. In that case I contracted a private plumber who fixed the problem in 30 minutes.

The good: We got a new dishwasher because the tech that came out told AHS that it would be more expensive to replace the parts.

Our home came with an AHS warranty when we bought it in September. We've had to use the warranty 3 times and the last time we called the service provider because right before we moved in the Service provider (Greenway Home Services) they had done work on the upstairs heater and it had stopped working just a few months later. So I called thinking it would be covered under the work warranty.

Run, do not walk, away from this organization. I have had 5 different techs visit my home to repair my dishwasher. Plus I had to hire an outside contractor to repair an electrical disconnection caused by the last tech's visit. (Once he pushed the unit back into place under the counter and the electricity became disconnected, the tech packed up his tools and left, saying "I can't fix that, it's the electrical system.") But I said, “It was clearly connected fine before this. You saw the lights and heard it beeping. It's only not working now because of what you just did.” It didn't make a difference. He wouldn't touch the appliance now, insisting instead that I had to call an electrician to come out to reconnect the dishwasher, then have it repaired.

My pool heater overheated and subsequently failed. I called AHS and a service tech was out 5 days later. The tech opened the equipment, found a melted link which he temporarily reconnected and the heater came on. He then noticed a drip coming from the heat exchanger and said that the heater would have to be replaced. He then said he needed to test the pool chemicals and left. He never really told me what caused the failure to begin with or in my opinion didn't really care to know. He got his $100.00 service fee. 6 days later, I got a voice message from AHS saying because of my chemical balances, they would not be able to repair or replace my equipment. We have subsequently attempted to get a second opinion but were told there aren't any other service companies available in my area. Needless to say, we feel like we have been robbed and scammed by American Home Shield and will never do business with or recommend them to anyone. Just the opposite, we would WARN everyone to not use them.

We had a sewage backup last Saturday and requested service at about 3 p.m. and was told that AHS would locate a plumber for us. Having not heard from the people, I called at 10 p.m. and was advised to call the next morning. As the sewage started to overflow on the bathroom floor, I called again several times on Sunday and was finally told that I was authorized to seek an outside plumber. Yet when the plumber called AHS, we were told that there was no authorization and we should wait till Monday to contact the plumber assigned.

A/C fail in June-2013, AHS sent a contractor that took less than 10 minutes to asses that it only need it Freon. They put gas and it was fix but later got a third party do another assessment. They said it was a leak in the coil. I had to pay again $75 for the inspection because it was over the 60 day warranty. Paid the $75 and the leak was finally found. They provided an estimate for me to pay for the Freon again ($150). I accepted and call them to proceed. After they provided the original cost estimate to AHS they retract and provided a new one saying that there were no access and need it to charge $600 more, this without going to the house to do another inspection. I cancel my policy because both Arctic Air Conditioning and Heating and AHS are not good and fair companies.

I have been waiting for over a week and without heat. I have continually called repair service and AHS and they keep telling me that someone will be there to fix furnace. No call, no service. Still waiting. AHS actually first said repair service phones are down. Every time AHS gives a different reason for no repair. AHS is a total ripoff.

This company's service is so bad it's shocking. First, our dryer broke. Someone came out three times and it was never fixed. We paid a $75 fee twice and we pay $92 per month. Never fixed. We bought a new one on our own. Later, our furnace started going off, emergency light on, smelling, making loud noises. Our oil company condemned it and shut it off. AHS's contractor came, turned it back on and said "Oh look, it works! Yay." They literally diagnosed the problem as the furnace was shut off. I'm not joking. So that is still broken. Long after we first called, after we paid the $75 for nothing and continue to pay the monthly fee (thinking we HAVE to get what we paid for somehow and thinking we have to keep our contract open until they fix what's wrong). Next, our washer flooded. They sent someone who fixed a valve and said all was well. Next day, washer doesn't flood but when we open it, it's full of water. It never completed its cycle. We manually turned it to spin and it popped, had a burning smell and all the lights in the entire house started flickering to the rhythm of the spin. Very scary. The contractor came back, looked at the washer for 5 minutes and said they could find nothing wrong. My jaw almost hit the floor. You know FULL WELL they would not leave this dangerous situation in their own homes.

On 12/2/13 I started trying to contact AHS to get my dishwasher repaired. At 0500 their website was down and giving error codes if requesting service. It was still down at 0900, and they're putting you on hold at the designated phone number to call for service requests. After 10 minutes of waiting I gave and hung up as it wasn't that important. The seal on the dishwasher door has deteriorated and needs to be replaced and there may be a crack in the bottom near a post in the pan. However, if you can't reach customer service you can't get it fixed. Not acceptable.

We had a sewage backup in our basement bathroom. We contacted American Home Shield, who sent a plumber that snaked the wrong part of the house, which was of course ineffective against the backup. We told American Home Shield that the plumber's work was not effective, but American Home Shield did not have another approved plumber to send out. We therefore called a plumber on our own, who properly assessed the cause of the backup and proposed a solution.

I have been with AHS for four years and for the past year, I have called AHS for repairs on leaking pipes and faucets. The pipes in my laundry room was leaking and when the repairman finally came out to fix the leak, he cut a hole in the wall and never repaired the damage to the wall. A couple of days ago, the same guys came out to repair a leak in the bathroom faucet (for the second time) and did the same thing, that is cut a hole in the wall and did not patch it up. When I called AHS to complain, she stated the guy would come back out to repair the hole but would not re-paint this area. I have read several reviews on this site and have realized that AHS is not sending out the best contractors to fix things in my home as I too have made complaints about them being rude or having to come back out to fix something that they had supposedly fix previously. I am canceling my contract.

We used and recommended American Home Shield Warranty Services for years... but the service has deteriorated terribly in recent years. Two most recent disappointments were... they sent a total of 4 different contractors to repair the A/C unit at one of our investment/rental properties, because they couldn't get it right. We ended up having to give the tenants a credit toward their rent, because they had no A/C on and off for days at a time, for over five weeks... Unacceptable! To make matters worse... American Home Shield put our policy in "non-renewable" status... and didn't notify us. We only found out when we attempted to make a service call, and they informed us that our policy had expired four months ago. So unprofessional...

I called for service about my heat pump on 11/25/13 which wasn't heating. AHS sent out a repairman who looked at it on 11/26/13. He said it wasn't working because items were "improperly" repaired. He made a list of the "improperly" repaired items, took the service fee and left. I called the company back and they said AHS was going to look into it. AHS called me back on 11/27/13 and said the improper repairs weren't covered under my warranty. I told them that the only people that have ever been out to repair the unit were people they authorized so how could it be improperly repaired or not be covered?? They said they need to investigate it and they will get back to me. The problem hasn't been resolved but they were very rude. They hung up on me and they have no sense of urgency to resolve the problem. Avoid this company, the repairmen are always looking for an excuse to say it's not covered.

I called American Home Shield on 10/04/13 about a broken air conditioner/heat pump. They sent a contractor who came on 10/7 and said he needed a part then left and never returned or called. I've called AHS at least weekly ever since and my air conditioner/heat pump is still broken and no one has come out to fix it. They continue to charge their monthly fee while I have no service and no heat in my house.

After I posted a negative review, American Home Shield reached out by telephone to address my concerns. Though I had made numerous customer service calls regarding this matter in the past, it was obvious that the Company was now taking my concerns seriously, and had bumped me up to a higher level of customer care. Finally! After 2+ years of the re-visiting the same old problem, I finally had the ear of someone who seemed genuinely interested in resolving the problem once and for all.

My furnace started making terrible noise and was not heating properly on Nov. 2nd at which time I called American Home Shield to notify them that I had a problem and needed a service call from a heating repair company. They took my request and notified NW Sundance Services to follow up. On Tuesday, Nov. 5th a repairman arrived and notified me that my furnace needed to be replaced as they no longer had parts to repair my existing furnace. I have been waiting since that date for the furnace to be replaced or put back in working order and nothing has happened.

This company take money but never repair. They might repair if the repair cost is under $75. Save your money because you will not benefit anything from them. When I called to cancel my contract they showed me the other face and they said we will refund only $100. This company should shut down. Alot of scam going, whatever in the policy agreement says covered it’s not covered because the cause of the damage is "not normal".

I signed up for service on 10/31. 30 minutes later I changed my mind after reading reviews about their service. I called back. Was assured the contract was canceled and no payments would be deducted from my account. When I asked for a cancellation confirmation number, the rep told me it was the contract number I had been given 30 minutes earlier. The 15th of the month rolls around and there is an automatic withdrawal from my account! I called. They claimed they had no record of my cancellation call yet they claim to record every call. I gave them the name of the person and the time. They still claim no record. They were willing to issue a refund CHECK that will take at least 14 days to receive and claim to have removed my payment info from their system. Guess I have to wait till next month to find out. What an unprofessional group of people. No wonder they have such a bad reputation. They will never get my business. I urge you - DO NOT sign up with these people, they will rip you off one way or another.

I called AHS for service on my washing machine. The person stated that Sears was the only company that I could use for this repair (which I normally can ask for a certain company if I chose to). Today, the tech came out, saw what was wrong and ordered the parts and ask for the $75.00 service fee. I got the credit card that was issued to me and it was declined! I called American Home Shield and they said it was usable for any other company except Sears! I ask for a manager and he told me the same thing. Nothing was ever stated that the card would not give me credit AND they said it was the only one I could use.

I sold my home. So there was no need to continue the subscription for AHS. I called just a day or two after the month's payment had been made. They told me that coverage would end on the day I called so I was expecting a refund of the funds I paid, right? Wrong! They sent me a letter saying that I was not entitled to a refund due to administration fees and cancellation fees. I was livid! I called and spoke to three different customer service representatives and received three different explanations. This company stole a month's worth of my money and only provided coverage for two out of 31 days.

As a homeowner, I purchased a plan from American Home Shield. It included a swimming pool and additional spa upgrade. I experienced a problem with my spa pump. The following is what transpired. The first technician was a no-call/no-show. After calling AHS, they re-assigned the work order to another company. The second company made two different trips and determined that they could not get the pump off to inspect the problem. Then, I received a call from AHS claiming there is an 'access issue', because a heater unit had to be removed for the pump to be extracted. I would be responsible for paying someone to extract that heater unit out of pocket. When pressed, they confirmed that the heater unit is covered by the plan. But because it wasn't broken, apparently, I had to foot the expense.

Have called AHS approximately 7 times since 7 am this morning to let them know that my hot water heater is leaking. The plumber did call, but because AHS deemed it not urgent, he's not coming out until tomorrow. I myself, isolated the water heater by shutting down water to it and I turned off the gas; however, water is still leaking out and saturating my carpet, and since the water that is leaking out has to go somewhere, I have no doubt that it's damaging the condo below me as well. AHS first stated it was not urgent because I had cold water and according to them not having hot water is not an urgent situation. They have totally missed the point here, THE HOT WATER HEATER IS LEAKING WATER AND CAUSING DAMAGE! They focused on me not having hot water. This company is horrible and should be shut down. I've called my insurance company to make them aware of the non-response from American Home Shield and the damage that is occurring as a result of their nonresponse and classifying it as non-urgent because I have cold water.

The service people that this company sends out must be instructed to collect their service fee and not do any work. I have not had anything but substandard service from any of the people they have sent out. I have had plumbing service and service on my dryer. All of my experiences required multiple calls to American Home Shield and the service companies to get anything done. My latest experience required me to make innumerable telephone calls to both American Home Shield and the service company they sent out to finally get their plumbing service, Bear Plumbing, to replace a broken appliance. The replacement appliance they put in was so substandard that I paid a second reputable plumbing company to remove the brand new appliance and throw it away. The American Home Warranty representative told me to "read my contract to see that American Home Shield is not required to replace an appliance with the same quality of appliance."

After 15 years of contract with AHS, my one-year-old dish washer just out of MFG warranty started to make noise. The technician came, looked at it and left. Later got a call from AHS denying the claim, saying because of calcium deposits in the dish washer, it is not covered. I had my previous dish washer for 15 years and calcium deposit didn't stop it from working, I explained. But my words fell on deaf ears. I asked for another opinion. They said another $75 charge. I feel I have been taken and treated unfair by this AHS business.

We have been using AHS for about 3 years and are about to renew for a 4th. I came upon this site because I wanted to compare other plans. We have probably called service 5 or 6 times in the last 3 years. They have been: Heater not working. AC not working. Dish washer leaking. Bake not working in our gas oven. Lift pump from the basement not working (twice). Leaking pipe behind the shower.

This has been one big disaster after another. I have been without a refrigerator since last Thursday; however AHS doesn't care. They have sent three different people to my home. I am told that I had a freon leak but it is not fixed, it's a temporarily fixed until it leaks again. I lost food over the past couple of days due to me not having a refrigerator. So now I have to wait for it to leak again. Did I mention the refrigerator is 13 years old? We have invested more money to fix it than its worth. Wow they are really tired and cheap. Don't use this company. I have referred two people to this company and been with them for seven years. This is what they think of their customers.

American Home Shield is the most crooked company. Don't buy their home warranty!!! Example, they will make you wait for three weeks before they even make a call on what to do about emergency issues such as water heater! Imagine without water heater for three weeks and they don't really care about it. Every time you call in a new person answers and you have to start over every time. Contact me. I have all the audio recorded from their customer support team. It is clear how rude they are and how pathetic their customer service is.

AVOID AT ALL COSTS!!! Bought a policy when I bought my new home and all was good. Then 2 years later my washer started leaking and I called. I was told that my washer was not covered! Apparently when I signed up with them, it was not a blanket policy that covered all my appliances and item, but it only covered my *Top 10*, so only 10 items could be covered and my washer wasn't one of them. I told them that I never picked a top 10 and knew nothing about it and what were they? 1. A/C including duct-work, 2. Dishwasher, 3. Garbage disposal, 4. Water heater, 5. Plumbing, 6. Dryer, 7. Electrical, 8. Heating inducing duct-work, 9. Built-in Microwave and 10. Ranges/Ovens/Stove-tops.

I had AHS with my mortgage company for years. Chase finally dumped them a month or so ago. During my seven or so years of paying for AHS coverage, I actually had one repair. My fridge had a problem and they did finally get it repaired after a week or so, numerous phone calls and two visits.

This company is a joke! Just like all insurance companies. Pool motor went out. Denied claim! Pool filter sprung a leak. Denied claim! Waste your money if you want to but I feel like I should warn you.

I called in on Monday morning for a backup in Master Bedroom restroom. It started coming out in the backyard. They were somewhat prompt and got someone there 24 hours later... PROBLEM... the guy shows up with tennis shoes and totally did not look ready to work. Immediately said that he needed 2 pieces of plywood to do the work and that I was to call back and set another appointment... Long story short I was peeved... never had I heard that.

I had the insurance for 9 years, didn't call for anything till this year. This winter, the heater was not working. They said it must be replaced. They said they only cover the heater but I have to pay for the others such as code violation, which is not covered. Total of $3500 I have to pay out of my pocket. This is a rip off. I asked them how much are they paying. They said it is trade secret and they can't disclose.

What a racket! Sent out plumber to repair leaking pipe. When all was finished, was informed that I need a new pressure regulator, no coverage and a $520.00 bill to pay. Still had to pay $75 AHS deductible even though they were not going to cover. I had been paying them for over 9 years! Their offer to me... $100 if I did not cancel for my trouble, but would not pay me the $100 if I did cancel. I figured I had paid them somewhere between $4500 and $5000 over the 9 years. Do your own math. Self insure yourself. You will come out on top and not have to deal with AHS and the contractors they are in cahoots with.

I have been a customer for 13 years with very few repairs. I recently had a busted water heater and was not satisfied with the results. They sent a new plumber which I was not happy with. The first person said I could have about $400 out of pocket expenses depending upon what was needed; however, they would not start the repair until I had paid it up front. I had checked with two other plumbers and was told my out of pocket should have been about half that. When I tried to get AHS to transfer the work order to another contractor, they refused. I tried explaining that I had been a loyal customer for years and felt they should try to do something if I was unhappy with the contractor.

I had AHS for several years. To begin with they were prompt getting the contractors out and were fair with the repairs/replacements. However, earlier this year they started getting awful selective on what they wanted to pay for. Even though it was covered in the contract they would come up with some excuse/exclusion that refused them to pay for it. After the third incident like that they sent me a letter saying they would not renew my annual contract. That was great news, since I was about to send them one saying the same. They still took my monthly payments during the time they were squirming out of paying for repairs. Go figure.

Don’t waste your time or money with AHS and their home warranty programs! In both cases, furnace annual check-up and a garage door repair, AHS contracted with companies approx. 30-45 miles away from my home. This made getting service work done promptly difficult. Both companies, when they found out how far away I was located, had issues getting service times set-up and used the distance as the reason. This, despite I live in a community of approx. 65.000 with many furnace and garage door services in a 10 mile radius.

Paid for home warranty but when I needed it, they did not pay for anything. My bathtub faucet is leaking and needs to be replaced. I call American Home Warranty and they say "yes, your plumbing is covered." OK great but when they find out they have to remove the side of the garden tub to replace the faucet, things changed fast! The plumber quoted $1070.00 for the cheapest faucet labor included, and American home warranty authorized $70.00 plus I had to give a co-pay of $125.00. WHAT A SCAM! Do not… DO NOT fall for this SCAMMING company!

They sent out a contractor to our home that messed up our pipes because he didn't know what he was doing. Then they put in an estimate of $1950 to replace side arm part on the broiler when the hot water heater went out and we had two other people that does this type of work come and look at it and they didn't say nothing was wrong with the broiler. Now because I don't want to use the contractor because they are rude and I wanted to get a second opinion, the rep at American Shield stated that they couldn't do that because I refused service and that I had to pay out of pocket to get it fixed if I don't go with a company I don't feel comfortable using. I don't understand why I can't get a second opinion when the first company never did any work. I'm going to cancel my warranty because they sent someone over that messed up our pipes and I had to pay someone else to fix what they messed up but I'm supposed to trust a person that demonstrated they don't know what they are doing and American Shield is going to pay $1500 to a business that didn't perform any work just amazes me.

American Home Shield (AHS)'s contract requires the homeowner to have regular maintenance and to keep covered equipment in good working condition. That's not the problem. The problem is that AHS will not reimburse customers for problems that are repaired during a Maintenance Check. In my situation, on October 14, 2013, during a scheduled furnace checkup a reputable licensed company that we use found a faulty capacitor. The maintenance rep repaired the capacitor for the cost of $131, which we paid. I asked him to leave the faulty part that he removed from the furnace so that I could provide it to AHS.

Talk about sleazy. So here is how it works (at least twice in my circumstance). Heating. I called AHS who dispatched Rose Heating and Air Conditioning who sent a repair person to my house. In spite of the fact that my unit (a Night and Day unit) was built in 2009, the repair person told me that parts weren't available. The unit would have to be replaced and that would cost me about $900 (misc inspections and bits that AHS doesn't cover). I ultimately went on-line and realized the fraud taking place. AHS delivers "suckers" to a vendor network that rips the consumer off. The faulty part was a GE ECM motor controller head that I ordered through a local A/C shop and installed myself.

We had a water heater that wasn't working, so we placed a service call. Repairman came out in a timely manner two days later. He said the tank had been installed wrong, wasn't even hooked up and was a preexisting condition that they wouldn't cover. Took the $75 service fee and went down the street to the next victim, I assume. Stay away from this company. It's a racket!

I am getting ready to file in small claims court for the maximum allowed which isn't even close to all the money I laid out for a worn out HVAC from 89 to be "bandaged" over and over again! When I finally dropped AHS and shut down the HVAC (up and down) and turned off the breaker and put in energy efficient window units...my bill went down from last year at the same time from $550 to $230... and I still have 4 adults in the house... No wonder the electric company kept writing to me as to why my power bill was higher than everyone else in the neighborhood. They are a rip off - don't go anywhere near them! I have all the paperwork and I am going after them because they took my money and ran!

We opened a ticket in July for an A/C issue. Sent a tech over in October to tell us it isn't covered under the warranty. It's a scam.... 100%

I've been with this company for almost two year just in case I had any repairs needed for my appliances and have recently had to request a service from them. They do get a tech to your site but you have to pay a $75 fee just for them to assess, NOT REPAIR. Then the tech tells you what is wrong and they get you by saying you have to pay so much money to bring it "up to code". They had outrageous costs for these fees and basically, by some coincidence, nothing in the contract covers what needs to be repaired.

On Sept 6, 2013, I emailed a request for repair for our tub/shower leak. On Sept 9, 2013, Carter Plumbing made a service call, spent 5 minutes evaluating the problem, collected a $75.00 check from us and left. Not hearing from Carter Plumbing, after a week, my phone call only received the answer that the plumber for the service call would have to be contacted for the requirements for service. A week later, I called Carter Plumbing. No answer. Left my number, no return call. Called a American Home Shield representative said that it would be submitted for review.

I had a minor water leak coming from heat recovery system that comes from my heat pump on my central air conditioning unit. Since it was coming from the A/C unit, I figured I would give the warranty company a call. I set up an automated appointment as that was the only apparent option. The a/c repair company called to confirm the appointment and I told them the problem, upon which he stated they didn't do work on systems with a heat recovery on it. I called American Home Shield and figured out how to talk to a person. I asked the rep first if this was a covered repair. She said it was and then I told her the one primary company won't work on that type of system. She said there was no problem, they would find one that could. They showed up a couple hours later.

I called American Home Shield on Sept. 12, 2013 Thursday, about my 3 ceiling fans and no one has come out to fix them. I talked to someone on the following Monday, Sept. 16, 2013. Still no one came out. Today is Oct. 3, 2013 and I am calling again and to try to get my ceiling fans fixed. What is the problem with this company? They gave me a time limit for the technician to call me by Oct 4, 2013 12 p.m. I am really trying to find another company because this one is not working for me.

I've had issues with my compressor (outside unit) and air handler (inside unit) for years. I can't tell you how many times last year AC repair guys came out to fix things. Every time there was a fix, it was a $75.00 charge. Every time something broke down, it could take days before someone came out - so no AC and I live in Florida. Finally, last August, AHS approved a new outside unit. I still had to pay $500 for the pad, hurricane clips and removal of old product. I had to borrow that money. I had several issues after that with the air handler. The air handler is sooo old. They just have people over and continuously repair.

I have never had an experience with any company that comes close to American Home Shield nightmare. It takes them more than two weeks to get an air conditioner and a cherry picker to get the unit on the roof of the condo building. The air conditioner is too big for the coils in furnace so it only blows hot air. They quoted me a price of 627.00, leaving off the price of the R22 so an additional check of 140.00 was required. The unit was finally installed on 9/11 and has never worked correctly.

We have a Takagi Tankless Water Heater, which can only be repaired/services by certified installers/companies. Ours broke, no more hot water. We called AHS and suggested they let us use a local Takagi rep company to fix this, assuring them that whoever they sent would not be able to handle it. They insisted, so Ideal Plumbing came out. They spent an hour and then left not knowing anything. We called AHS back, and this time they verbally said, if CNS Plumbing is certified to work on the Takagi units, call them and use them. So we did, they came out and fixed the problem, to the tune of $700.00. We then sent fax copies of the repair invoice, the Takagi web site showing the few certified repair companies, and our AHS contract showing that if we were given authorization to use an independent contractor, AHS would reimburse us for the repair fee of $700.00.

A counter top electric stove flamed up and stopped working. I called in and requested a repair. Over a period of about 3 months and five plus techs who came out to check it, all told us it could not be repaired and suggested replacement. All the techs submitted their findings to Home Shield. Every time I spoke with Home Shield they would say they needed another opinion and we would start over. The phone reps could never move past their scripts and were of no help because most often they had no documentation of all the failed attempts to repair it. I finally spoke with a manager/supervisor and finally realized the most I could expect from them was nothing but more attempts to fix something that could not be repaired. I ended up buying a new stove top and had it installed.

I got this home warranty with the purchase of our home, included in the purchase price. I had an issue with my built-in microwave. The plastic around the door began to fracture and now the microwave will not turn on. I called the company, they sent out a repairman. Paid the $75 for the service call only to have AHS tell me that the breakage was caused by "excessive force". Really!!!!!???? The unit is 20 years old and was only used normally, no slamming whatsoever. Maybe AHS should work in law enforcement, since they are magically able to tell you how something was broken. They told me I could pay to have another agent come out to give a second opinion for an additional $75, if they determine the same conclusion. These agents work for them, what do you think they are going to find? You will find a list of excuses they use for why something is not covered under their "Exclusions". And if the item is not on the exclusion list they will flat out lie and bend it to make it fit.

Repairmen that were sent to repair/replace kitchen faucet were polite and professional. However, when they couldn't repair faucet they said they would replace it, didn't have replacement with them, made another appointment to come back. On second visit, they brought what was described as a "contractor grade" faucet which was vastly inferior to original. I called AHS and they refused to upgrade. I had to go to Home Depot and purchase a faucet myself which necessitated a third visit. I would not subscribe to this AHS service ever again if this is typical of their level of customer service! Oh yes, there is a $75 service fee on every call in addition to upgraded parts you'll want to use.

I have been with AHS for over 2 years now. I have only needed them for my HVAC system. For over a year, I had to consistently call them because my system continued to run out of Freon. They continued to send out the same company who would always tell me that I have a leak. Prior to leaving, they would advise me that they fixed the leak and filled it up with Freon. They would then charge me for the service call and the Freon and leave. Two months later, the same thing would happen all over again. After this same scenario played out several times, I finally requested that AHS not send out this company again. They then sent out another company, who did a leak check and advised that there were no leaks in my AC unit itself and that the leak was actually in the line set.

My dryer failed to work starting May 2013 and AHS sent numerous repair people to work on the dryer and replaced about every part in the dryer and it still remained not working (this dryer is a 1987 model). It is now September 24th and I finally got a replacement dryer, but the company refused to install it. I now have to figure out a way to get it installed. This process has been very frustrating. I have placed exactly 36 calls to AHS 800 number and have been on hold at least 30 minutes or more per call. I have had 9 home repair visits related to the dryer and had to take off 4 days of work.

My hot water heater started leaking and I wasn't able to shut the water off. The water leaked onto and into the drywall. I called American Home Shield and they sent a plumber. The plumber said it would be $495 to replace the hot water heater. The fee included $155 for a building permit. When the plumber left, we realized he never removed the wet drywall from under the hot water heater and put the new one on top of all the water. We had no way to dry it and now we are looking at ugly mold. Beside that, the plumbing company never pulled the permit. The permit costs $56.57. AHS won't stand behind any of this. No guarantee and no permit and too bad about mold.

I have been with American Home Shield for eight years. We didn't have many problems where we had to utilize the warranty. Until now…Our A/C broke down. We called American Home Shield 15 days ago; A/C is still not repaired. They are now sending out a THIRD vendor for a THIRD opinion. The two vendors concurred. What American Home Shield wants to do, instead of replacing the air handler, they want to replace the module, which can't be found.

I had decided to cancel my policy with American Home Shield, since even though they claim to replace appliances that need it, my AC unit and washer were repaired multiple times - when they arguably needed to be replaced. I realized that the monthly fee I was paying, on top of the "service charge" really didn't add up to be a benefit. Plus I realized that I didn't really trust the technicians that AHS was sending out to my house.

My first and only experience was awful. First, they sent a contractor to fix the air conditioner. We waited a week for them to order the part... Finally, it came in but it was the wrong part so we had to order another part, which was AHS's fault and they admitted it also. The contractor that was sent said that this happens all the time, that they almost always order the wrong parts, which in turn is making that company look bad like they don't know what they are doing, not to mention this is in the middle of summer - it was hot, hot out... Anyway, finally got it fixed. I called to complain and ask for some type of compensation. They said that they offered me a ticket or whatever it's called for a free service fee the next time they were to come out... never happened but said that we denied the ticket for $75. They said that basically no matter what, we denied the ticket and weren't going to get it which was a lie. I asked them to listen to the call which she, the supervisor, said that she would listen and call me back in 24hours - never heard back at all. Everybody I talked to which was about 3-4 different people, they were all rude and moody. Horrible, Horrible, Horrible service!!!!

I have been waiting 7 days for my air conditioner to be repaired. I have made repeated phone calls to American Home Shield and so has the contractor, chosen by American Home Shield. Repeated phone calls and messages have been ignored. This company and the people who work there should be ashamed of themselves. Angry doesn't cover exactly how I feel. I feel used by a company who had no problem cashing a check for a year's coverage and then ignored my plea for something to be done.