American Home Shield Reviews

When the first technician came out to fix the air condition at home, they just patched it up and left. I called AHS back again. I told them not to send back the same technician because he did not check the leak for the unit. They sent another one and he checked for leaks. He found the leak at the coil for the air condition and he changed the part. After he changed it, the others went into the attic to look for leaks, too. However, while they were in the attic, it seemed like they turned off a switch, so I called them out again because I had my air condition and heater off for about two weeks and my air condition was not working.

I had an electrical work that needed to be done. I submitted a claim with AHS on their website as I would love to not have to talk to somebody and the tech who came out was great. His name was Matt and he was with State Electric. We had him before for some other electrical works, so I was very pleased that we got the same person back again.

My first experience with American Home Shield was very satisfactory when I had a leak on the floor where my old water heater was. The contractor discovered that it was the heater and within a few days, I got the brand-new one. That was a positive experience but I had a very unsatisfactory one with the refrigerator which was already here when I bought the house. The rubber around the door fell out and I called the vendor, Bill’s Electric. They promptly sent somebody out and it took two weeks to order the rubber. Then, within a few days, I noticed that it started to fall out again. They had to order another rubber and I waited again for two weeks for it to come in. So far, the rubber hasn’t fallen off.

We had a leaky seal on the toilet bowl’s water container at the back of our toilet. We submitted a claim for it with American Home Shield. The contractor they sent put booties when they came, looked inside and checked what it was, went back out, came back with a seal, fixed it, and they were done in 30 minutes. It was faster than I could’ve hoped. I thought it was gonna be hours. They were just outstanding young men and I haven’t had any problems with that toilet since the repair.

American Home Shield has been great and their representatives have been good. We had a few hiccups with the contractors locally, but High 5 Plumbing, the one who recently came out, was incredible. We had an issue with the brand new sewer draining. It turned out that it wasn’t covered under American Home Shield. That was uninstalled. We had an internal vent on the sump pump in the basement but not one that goes through the ceiling, and that was specifically excluded but we had a faulty toilet which they replaced. The toilets are all draining now.

AHS has an automated phone system that takes the information about your problem or sometimes, the rep takes the information. They then send me a text with the number of the company that is gonna come over and do the job. But when I go online to submit a claim, I don’t get any response that they have received the message itself and thanking me for letting them know the problem.

The washing machine read an error message. When I looked in the user manual, it gave me steps to do and the error message didn’t go away. If the error message wouldn't go away, then there was something wrong with the washing machine so I called American Home Shield to have a repair person come by and take a look at it. The gentleman came out the same day. He laid a mat down and covered his shoes before he came into the house and explained what he was going to be doing. After he looked at the washing machine, he explained what the possible problem was and he ordered parts as he didn’t have the parts from my machine available.

All my experiences with American Home Shield have been very good. I file my claims over the phone and the contractors they send show up close to the time that they tell me they would, which is very nice. They are knowledgeable and when I meet them by myself sometimes, I don't ever feel concerned.

One of my taps from the outside which is for the garden hose was leaking. I submitted a claim online and the contractor American Home Shield gave us was professional. They checked everything and did everything. They also told me all the stuff, what may be wrong with this and how should I deal with it during the wintertime with all the cold air. They changed all the parts from sink connected to the house and to the outside. Then, they stayed to see that it was not dripping again. They did a great job.

I always had extended warranties on all my appliances but now, all of them are not covered. That was when I started with the home warranty. Some of my friends use American Home Shield and they recommended it. I've been with them for a few years now and I'm pleased with them. But when I called later in the evening, I held for a long time. At that time, I thought they must not be open but someone recently mentioned that they're open 24 hours. So if it’s evening, I go on the computer to file a claim. But one time, I wanted to add something that was similar and it would have been the same service guy but the computer couldn't do it. The system was making it like a new request and I didn't wanna have that where I was responsible for two different service calls. I wanted to make sure they were together. So I ended up making a phone call to make sure it was done correctly.

I made two claims with American Home Shield over the phone about at the same time--one was for a plumbing issue when I had a stoppage and the other one was for a heating and air conditioning system that broke down and needed to be replaced. It was easy to file the claims but it was hard to get someone to do the jobs. It wasn’t as bad for the plumbing issue, though. I didn’t know somebody was coming until the people that were contacted called me and told me that they were on their way to help me with the plumbing problem.

There is a motor that turns the ice maker and it was broken. I looked at the policy and when I called American Home Shield, the rep provided me with the name of the company who would come. The contractor was very good and professional. He knew what he was doing and understood what was going on. He took the door apart and explained to me what happened to the motor. He put in a new one and it works fine now. It didn’t take him long and since then, it seems good. AHS provided great customer service and a quick response.

I was happy with everything the first time I submitted a claim with American Home Shield. That claim was for a garbage disposal that was leaking. I called and got hold of people. AHS got Elite Renovations out here pretty quick and did a good service. They could come out the next day, but I wasn’t gonna be home, so they got here within three days. The contractor replaced the old one for a new garbage disposal and everything is fine.

I was having problems with my AC unit and I filed a claim with AHS online. The website was fairly simple to use. I picked out my problem, submitted the form and then somebody called me back later. The contractor was very informative. He let me know everything that he was doing and everything that he had seen, and then he fixed the problem and told me pretty much everything that was wrong. He was very good at his job. My ac has been working extremely well.

My dryer wasn't working and the guy AHS sent said it was the door latch that was preventing the dryer to turn on. He said he had to replace that. I called in and they took down all my information, and then I had to go online and do something briefly. They gave me a time frame that the other folks are gonna call me. It was anywhere from 24 to 48 hours, and they did call within the time frame. They had to schedule an appointment for the following week because I called towards the end of the week. But it was pretty quick. The contractor was very polite. He came in and fixed it. I was also kinda impressed because he pulled my dryer out and he cleaned around it as well. I've been a client of AHS for a year and a half or and I never had to use them. This is the first time. If I have any other issues, I would give them a call.

I had a capacitor that needed to be replaced and AHS easily got to me when I submitted the request online. The contractor they sent fixed it quickly. They knew exactly what it was, and he had the part on his truck, so it was excellent. Everything’s been perfect.

American Home Shield is a fabulous company and I think they're the best. I've talked to other people who have other services and there’s not a huge difference in how they describe what they get done versus what I get. But I’ve been with American Home Shield for a long time and I'm gonna stick with them because they deserve the premiums that I'm paying. They have really stepped up in my case.

One of our outlets stopped working and after submitting a claim online to American home Shield, JEM Electric came out. The submission process was easy, but it did not capture enough information. The contractor came on time, but then AHS wanted a second opinion so another guy had to come out. They haven't done the repair, however, because AHS said they wouldn’t cover it if it was natural wear and tear of the wire inside the walls -- I don’t wanna roll the dice with them. Also, there was one contractor that never showed up and jerked us around for three or four days. So, we had to request another one on a Friday. We, therefore, didn’t get our washer fixed for another three or four days. Nevertheless, except for those guys, everything else went pretty positive.

Our AC was running but not cooling. We called in a claim with AHS and it was determined that it was low on Freon. The tech who came out was a great guy and I would recommend him. He was very personable and very knowledgeable. He got us organized in no time at all and we got the AC fixed. He also recommended us having a service contract with his company so that they can come out twice a year just to keep the unit running and that was what we agreed to.

When a renter in one of our rental properties complained that they were having an issue with an icemaker that wasn't working, I called American Home Shield, and then they selected the company to work on it. The contractor they sent out was great. He was very, very competent. I had another claim on a different issue but a similar type of refrigerator, which is Sub-Zero. The guys that AHS sent out were far better and more knowledgeable so I was very happy with the service and the turnaround. Also, we had a difficult renter to work with, and they did a great job of working with him and getting the job done even though there was a slight issue, not due to the contractor, but due to the manufacturer of Sub-Zero. They had changed the specification and not told anyone. The techs did a nice job of handling it so I was pleased. Although sometimes it takes a little bit more time than I would like with the turnaround time, I've had very good experience with AHS.

So far, American Home Shield has been doing a great job for me. I’ve been with them for just a year and the first time I was filing a claim, I did it over the phone to make it easier. I had tried to do it online while I was at work but I really couldn’t do it. The representatives I dealt with on the phone were really nice. They called on my phone in 24 hours about the garage door. Somebody had also gotten back with me within three hours and made the appointment because it was right around the holiday so we couldn’t do it then. We did it the week after and everything was great. The technician arrived on time, fixed the problem, did a great job and was very courteous. It worked out fine.

When submitting a claim online, you get an email where American Home Shield says the contractor will contact you within 24 hours, but that doesn’t happen. Premier Pools was the only one that was right on it. There was no pressure in the filter so they came out and they needed a new pump on it. They did that and they were great. The ones that came for the air conditioner were really good but they took a week and a half. And I’ve been waiting since Friday morning to see if the plumber ever calls or shows up, or if American Home Shield ever calls back. I've already done a bunch of research to get a different company when the contract is up.

The AC in my rental home suddenly stopped working. The people living there had a lot of problems, so we had to cover two or three days with a temporary AC. I submitted a claim to American Home Shield and the response was quite good. United Air Temp, the contractor, was professional and came within the time that was given to me. They found the issue correctly and they rectified it immediately. They changed something and the AC was working perfectly fine after that. I've been using American Home Shield for the last three years and I also had some issues with the fridge and the microwave. American Home Shield's overall service has been excellent and so, I'm continuing the subscription.

People should definitely purchase a home warranty program. I’ve had American Home Shield on two separate homes and my wife and I think it’s a good thing to have. When I called an AC claim in, everybody on American Home Shield's end was fine. They called me back in a timely fashion. But we thought there was a failure in the inside coils. Once we replaced the entire unit though, we found out the actual cause. It was from my roofers.

My air conditioning was not cooling so I called in to submit a claim to American Home Shield. The contractor who came was great. He explained what the problem was and if there is any problem within 60 days, I could call back and there would be no charge to add more Freon, if it was still leaking. Since then, the air conditioner has been working good.

I had a new washer and it was leaking. I couldn’t figure out where the water was coming from. Submitting the claim online was a lot quicker than getting someone on the line. On the phone, you have to hold and wait for somebody to come on the line, which takes a while sometimes. AHS's website's navigation was easy and it was simple to follow the instructions. The tech was very professional. But, he should park in front of the house and not in the driveway. There are times when he was interfering with the other members of the family entering and exiting our home. He took care of the issue though and I was very pleased with the outcome. I would tell friends that they'd be crazy not to have AHS because it saved me tons of money.

We had a dryer and a garbage disposal for our online claim to AHS. We got a response really fast and the service was easy and quick. The tech was very knowledgeable. He knew what to do when he got here and knew exactly what the problem was, which he took care of quickly.

American Home Shield has a scam going on with the contractors. I had someone who came to look at my water heater. Based on my policy, replacement of the water heater, insulation cost and removal is covered. The company APC plumbing quoted $619 for modifications (waterline modification $159, T&P mod $135, vent mod $125, water valve mod $125 and gas line mod $75). All the lines and vent are all up to code. I confirmed through multiple other plumbing companies, these modifications are not required since the same type of water heater will be installed. APC plumbing also lied and wanted to charge a disposal fee even though that is covered under the policy. The contractor is trying to scam me in order to make up for the difference from American Home Shield. I don’t want a dishonest company to complete the work. The company indicated $749 to replace the water heater.

Took 6 days after putting a plumbing request in to get a call an hour before the 4 hour window that they would be here. Nice because most people don’t work right, lost money there... Then the plumber got here told us nothing was wrong because my husband had to reattach the plumbing so we weren’t without a kitchen sink for 6 days. The plumber told us everything wrong with the plumbing like improper plumbing installation (covered in our contract) a rusted/corroded garbage disposal (covered in our contract). Said the plumbing will detach again but nothing he could do and left.

Where do I begin? We have yet to receive an official contract so we are at AHS' mercy to rely on what they say is covered and what's not covered. When I call on a Thursday with an emergency plumbing situation, I expect the issue to be dealt with pretty quickly, NOT to be told that the plumber cannot make it for another 4.5 days. Furthermore, I don't expect to call back and request it to be expedited to be told "That is not possible. The plumber is responding within our guidelines." WHAT ABOUT EMERGENCIES?

I paid over $600 dollars for a yearly contract. When I needed them to fix my AC, they told me they don't have an AC company in my area. So I had to pay out of pocket and wait to get reimbursed. I was reimbursed 3 weeks later and was shorted $75... Out of curiosity, I called to report a plumbing issue and was told they don't have a plumber in my area. I called about a garage door, garbage disposal and refrigerator... NOBODY IN MY AREA FOR ANYTHING. They just sell you this false sense of security and when you try to use what you paid for, they send you on a hamster wheel of frustration, lies and excuses!!!

Horrible customer service from the company. Spent two months waiting for a repair. Spoke to customer service 9 times. Received multiple promises for follow through with no result. Took off work two times only for the service to not show and then on the second time call to cancel at the end of the day. Don't waste your money. The contractors that are used are incompetent and don't care about doing quality work.

I had an electrical problem and the light wasn't working. I called American Home Shield and filed a claim, and then the contractor came. They were very good. They couldn't find what the problem was in the beginning so they had to come back. And on the second time that they were here, they found that the problem was a bad wire.

Our air conditioner wasn't heating all the rooms. Getting a claim started with American Home Shield online was easy for me. A guy from Ace Heating and Cooling came and inspected it. He was honest and was on time. He thought the issue was just flues. He had to close some of the ducts down a little bit, and the AC is working better since then. I'm satisfied with American Home Shield and I would recommend them.

I've had American Home Shield since September 20th when I closed on the home. I made a claim by phone for the water heater and with the very first person that came out, I felt like he didn't want to do it. He was telling me all kinds of things to avoid doing it, and I was very unsatisfied. But with the second person that came out, he did a job well done. He explained what he did and what was causing it to not work like it was supposed to at the beginning. He understood what was going on, what I explained to him and what the issue was.

We had a claim with American Home Shield on our water heater, which I cancelled because they wanted too much money. We replaced it ourselves. But we also had a claim for our dryer where the contractor came right out and figured out what the issue was, and he fixed it. It was a piece of cake. The dryer has been working fine ever since. Submitting claims with American Home Shield is a lot easier online. I tried calling them to talk about something else last week, and I was on hold between two people between an hour and a half to two hours. Also, I couldn't understand half of what their reps were saying. So if you need to contact them, do it online.

American Home Shield is good when it comes to taking care of business. I call them when I have to submit a claim and they are very thorough. I had an issue and they resolved the job. However, the company that they sent out, Total Air Care, was horrible. I don’t know if the tech was trying to get me to buy a new AC, but it seemed very shady. He was terrible and He installed a compressor and he put the wires on backwards and then he didn’t put in another important piece of the AC. I was very upset about that. Then I called another company, Air Doctor, and I told American Home Shield about it. At that time, I didn’t know if I could ask someone else to come out. But once we got it all situated, American Home Shield clarified it for me. They let me know that I could have asked them to send another company, so it was just a little disconnection. The biggest issue was Total Air Care.

The garbage disposal wasn’t working and I submitted a request for repair over the phone, which was easy. A guy came out and our interaction was good. What had happened was a piece of silverware fell down in the garbage disposal and broke it. Now, it's working great and I’m very happy. Everything is good.

I had a leak in my downstairs AC unit and I filed a claim for it with American Home Shield over the phone. The contractor that they sent was timely. First, he came in and put freon in the AC but then it went down, so he came back out. He told me that the would do a leak test for the AC and he said that he wouldn’t charge when he adds freon. He came back out the second time because he knew that he would have to get me to the weekend and on Monday, he was gonna do a leak test anyway. He was able to find the leak and fix it and I haven’t had any issues since. I would tell a friend to get AHS.

I've had American Home Shield since 2012 when I got the house and when I make a claim, they send it right away to companies but it’s hard to go further. They sent out a technician for my furnace and he tried, but he never fixed it. I was sent another one who tried and did not fix it as well. The techs are good and they speak professionally, but the job could be better or maybe they did their best. AHS is very good too but if the technician tells me the furnace needs to be changed and they refuse it, it’s complicated at that point. AHS always says they feel bad for me, but they never changed my furnace at home. Warranty companies don’t wanna deal with that ‘cause it’s not cheap.

I contacted American Home Shield when the AC stopped working. It was not blowing cold air out. In fact, it was not doing anything. I’m not really computer savvy but I was able to file the claim when I called it in so it was fairly easy. I spoke with a representative who was knowledgeable and nice. And it was not long at all before they got me set up with Comfort First Heating & Cooling. The contractor came out, introduced himself and was efficient. When he looked at the air conditioning, he looked at the unit outside and inside. Then they had to order parts. Getting everything set did not take long either. It was about a week and I was happy with the service. Everything’s great.

My microwave burned up and I filed a claim for it online with American Home Shield. Navigating their website was easy and their reps were very responsive, quick and they worked with my schedule. In just a couple of days, AHS was able to send very friendly and knowledgeable contractors whose quality of work is very good.

I like AHS so much and I made my mother sign up with them. But when she put a claim in for her sinks because they were leaking, she ended up cancelling with them because they never fixed the job. Initially, they said they were gonna order her parts. But when she finally called up and asked when were they coming to fix the problem, they said that they were not gonna fix it. So, I was embarrassed with myself because I told her to go with them.

I had a claim once and they were gonna send a company out of Columbia, Missouri but I requested Ennis Appliance Center because I had a previous experience with them. The technicians were awesome. Plus, I've never had an issue with American Home Shield covering us. I've recommended the company to other people.

I've been with American Home Shield for 18 years and I've had my good and bad experiences with them. I tried to cancel it once because of an AC claim problem. The contractor told me that I had to change the whole unit and that it was $6,000. I told them I have American Home Shield and they said that was why they were giving me a $1,000 discount. At that time, I was going through a lot of emotional things because my daughter had passed. I was desperate. I just needed something to work because it was way too hot. I told them to go ahead and do it. But I didn't see the point of paying every single month for the warranty and then when I need them, I have to pay that much money on my own.

The refrigerator wasn’t cooling so I called American Home Shield and everybody that I’ve talked to there has been wonderful. The contractor took about a week to come though. They said they tried to call me but I never got a phone call. I got a text message saying that they would call me when they were on their way but I never received a phone call. They said that they needed to make sure that I was home but somebody was home. When the contractor came in though, he was able to fix the refrigerator and everything has been operating well since then. Having a warranty is unbelievable. It saves so much money and AHS is worth the money.

We bought the house in April and the first claim we made was to do some change of lock in the house. Recently, my dishwasher wouldn’t work. Because I didn’t want to have the contractor do two trips, I diagnosed the issue with them on the phone and they agreed with me. They wanted to come out within a week, but because I couldn’t meet that schedule, I delayed them ten days. When the guy came, he brought out the new processor board, and sure enough, that was the problem. The contractors for both claims were very professional and I’m satisfied with Home Shield's service. It's worth the money that we spend on if you go by peace of mind.

My ac wasn’t cooling at all so AHS sent a contractor who put a new board in it. However, it was still leaking and dripping in the house so I called them back. When they came back a week later, it was straightened out. The contractor seemed professional and seemed to know what they were doing. They did everything possible and I was all satisfied.

A guy from Dale's Appliance came out and worked on my refrigerator. It turned out it did not fix the problem so we had to call back, and AHS sent somebody else out. The contractor did a much more thorough job and fixed the problems. So far, AHS has worked very well for me. I didn't think that I was gonna need it for a while when I signed up for it, but it turned out that I've had to use it several times already so I'm very pleased.

I put in a claim with American Home Shield for my washing machine. It doesn't always spin out and sometimes, I have to do a second spin. AHS sent out techs five times. One company came out twice and they charged me the first $100. This is the first time I've used American Home Shield and I did not know that I was supposed to pay the contractor that money. I paid in cash and I got a receipt from him. AHS kept sending me notices that I owe and I kept calling and sending them copies. They said it's okay and I don't owe them.

When our pipes were leaking, we weren’t able to use the bathroom's shower with the tub. I went online and submitted a claim with American Home Shield because on phone, no one ever picks up. And then, someone called me within 24 hours, scheduled it and everything was taken care of. Great service. Our issue was fixed in a great amount of time and it's outstanding. I'm glad I have American Home Shield because it's awesome to have.

Submitting a claim with American Home Shield was easy and for my plumbing claim, they were able to take care of the faucet and the garbage disposal. While everything's working fine, they used the cheapest one they could use when they replaced the faucet. The contractors that they sent were okay but the guy who came for the freezer reeked of smoke. He said he replaced some part but it is still having problems. This has been going on for about a month and I'm not pleased with that. Also, when I set up my account online, I thought AHS was gonna be taking the fee out there but then I'm getting bills for it, saying I hadn't paid. I'm being told I owe another $75. AHS is not organized.

I had AC issues so I submitted a claim to AHS online which was pretty easy. But no one responded for a week so I had to call them. I made two phone calls and the first rep had no urgency. But the second rep helped me out really well and she made it really easy. The contractor came out four days later and the guy was pretty nice.

I have recommended American Home Shield to a lot of people. Everyone that I've ever talked to or have come out to the house has been fantastic. But when I'm trying to reach them, there's a long wait on the phone. Then once, it took a while to do my refrigerator. They paid me for the other refrigerator that couldn't be fixed but I already bought a new unit because I had to wait three months during that summer without a refrigerator.

The air was not working and Central Virginia Heating and Air Conditioning came out for it. Navigating through American Home Shield's website was easy and the contractors were here the next day. The young fellow was David and he was very helpful. A mouse had crawled into the air conditioner and he zapped it. Then as he was checking, he found out the AC was low on Freon, so that was an additional problem that we weren’t aware of. We had issues with our furnace too, and the same guy worked on it. I've recommended AHS to my friend in Arlington, and she’s used it and she loves it.

I called American Home Shield's 800 number when our AC wasn't cooling upstairs. Cain Heating & Air Conditioning was our contractor and they sent someone out after a day. He was good and he fixed the AC.

I did the dishwasher and the stovetop claims at the same time, and both were great. The technicians came out, looked at it and the dishwasher was fixed on the first visit. As for the stovetop range, they had to order a part so they had to come back the second time which was fine. It was no big deal. They came out and fixed it, and it was super easy. The whole thing worked out well.

American Home Shield is a great service to have. I'm a single parent, so it definitely helps to mitigate cost. I recently filed a claim online and it was fairly easy to navigate their website. A capacitor went out, and the AC was blowing hot air in the middle of the summer. Hospitality Heating and Air came out quickly and resolved it. It was working by the time they left and haven't had a problem since.

I have a Liebherr refrigerator-freezer, which is a pretty high-end unit. It's a built-in panel-ready unit. When the automatic defrost function wouldn’t work, I would manually defrost it but after two months, it would pack up with ice again. That had been an ongoing problem for a long time and it took several different organizations to finally fix it. But it did get fixed by the last guys, Virginia Electric. And the guy who ultimately nailed it down owned it. This particular problem just took a little effort to get resolved. But the contractors I've had experience with have all been wonderful. I've been with American Home Shield for about four years and everything has always been fine with them too. I submit claims online which is easier. I have the site bookmarked and I just go right in then it's boom, boom, boom. After a day or two, a contractor would contact me, which is a time frame that is well within expectations. I recommend American Home Shield.

I had a plumbing issue which was related to the well pump. It was an emergency since I had water from the well in my home. I submitted a claim with AHS through the internet and the next morning, I called them to explain the problem. The rep I talked to was helpful and under understood the problem. Within half an hour, I got an approval in order to move forward, hire some contractor directly, and get reimbursed. Spry Plumbing & Heating came out to fix the problem. Then I sent back a receipt to AHS with some information and the approval number that was provided to me. I did it by email and I got the check at home by mail. The customer service at that time was good. Every single time that I call in, I got an answer and a solution.

I wouldn’t know what to do if it weren’t for American Home Shield. Recently the capacitor went out on the air conditioner, and though it was a little difficult to explain what was going on, they figured it out and sent somebody out. The only thing that gets to me is they first contacted a more local air conditioner company that does not do my area. So, that was a wasted day and a wasted phone call. Grant’s is the only one that I ever want coming back out here. They’re great people. They’re a little bit further out, but they service my area. When they did the initial install, they had to come and put a new one out ‘cause our old one was falling apart and there were no repairs for it. They do an amazing job all the time. They're very personable and respectful folks.

The microwave was broken and I put in a claim with American Home Shield on their web portal and paid the money. They have a little option to tell them what brand of microwave I have and so I wrote all that down and sent it to them. They would give my information to some contractor in the area. That contractor would contact me to set up an appointment and all of that has been pretty good in general. It seemed to work.

I called AHS for service, and then they sent someone out. But then they said that what I probably had with my main pipe wasn’t covered. They told me we had to fix it ourselves and we’re responsible for the repairs. That wasn’t the first time. We’re looking now for another company because we’ve called them for our washer and for our pool and they also said they weren't not covered. When the washer wasn’t covered, we went and got a new washer. They came out and repaired the washer once before, so how come it was covered the last time? Their reps and contractors were usually friendly. But be careful about what AHS covers, because majority of time when I call, it hasn’t covered.

Our washer's tub had come loose in the basket so it wobbled back and forth. One of the components for cycling was burned out too. It would not go to the spin cycle when it goes to wash, rinse and spin. I had to manually turn it to spin. I submitted the claim for repair to American Home Shield online and their contractor was here within 36 hours. My laundry room sits right off by the kitchen where I sat, and I spoke to him the whole time he was here. The tub has been operating fine since it was repaired. AHS is definitely something to look into. I've used other companies but I've been satisfied with them more so than some of the others.

Our AC wasn't cooling. I filed a claim with American Home Shield online as calling isn't really an option. You can't get through. The contractor AHS sent was very professional and we were very happy with him. It was raining but he stuck to the job, fixed the problem, and got out of here. We're satisfied with our experience with this company.

I love American Home Shield. I make my payment online without a service charge and then they text me right away. I recently filed a claim online with them when the dryer heater element went out. I find filing my claims online really easy. Also, I like that they text message me almost immediately that they got it, and then they tell me who's gonna call me within 24 hours and when I should expect their call with their phone number. They send the company that they're gonna be using right away, too.

My refrigerator's ice maker quit working and I called American Home Shield to file a claim. The reps I talked to were much nicer than I anticipated. The contractor came out right away which made me very pleased. He knew what he was doing. He did a few tests, which I expected him to do, came up with an equitable solution, and fixed the issue on the same day. Since the repair, the ice maker has been working extremely good. I hope that if I ever have any more problems, I can get in touch with American Home Shield and have the same good care and service that I had this time.

Once I found out that my AC wasn't blowing cold air, I submitted a claim to American Home Shield over the telephone. That day, they told me that someone should be calling me from the company that will be coming to look at it. They, however, did not call me. I even had to give them a call two days afterward. The company then came out, looked at my AC, and they denied me the claim for some reason but they couldn’t explain why. In addition, they came out three days earlier than the appointment that they set and I told them I wasn't gonna be here, and it was not the right day. So we had to reschedule the day that I wanted to. However, that day was already booked up so I had to wait for the following week and get them to get out here. Since my claim was denied, I called AHS back and they notified me that I could have a second opinion.

My water heater had sprung a leak and it had to be replaced. I went online and submitted the claim to AHS and paid the fee for doing it. Then, Jacobs Plumbing and Heating contacted me, came out and evaluated the situation to determine if it was something that could be fixed quickly or whether I had a real problem, and found that it was a real problem that had to be replaced. They replaced it and they were very professional and excellent. I’d recommend them to anyone. I'd also recommend American Home Shield to anyone. I'm very pleased.

The contractor AHS chose to fix my ac gave me a quote that was $1,900 that I had to pay out of pocket so I just ended up getting another person on my own who got it done cheaper than that. AHS needs to select their contractors carefully. But I like the online process of AHS when it's working. One time the web page wasn’t working, so that made it frustrating. But otherwise, it's very nice and it's usually very quick to get a contractor out.

I got an offer from American Home Shield saying John's Lock & Key gives re-key for $75. Everything was cool and the professionalism of the people they sent out was excellent. I'm very satisfied with American Home Shield.

It’s very easy to file claims with American Home Shield. I pick up the phone or go online, and they generally send somebody who is good at what they do. They listen and take care of the problem. 85% of the contractors are worth the result and when I have an issue, American Home Shield is really receptive. When there is a problem with the person, they send somebody else.

I've called American Home Shield twice and their reps were really nice to me both times. They were helpful and sent a contractor out to fix my problem. Most recently, I had a claim for a heating issue but then I had a technician out here for our kitchen sink before that. I let him in and he did the job. Our faucet was messed up and so they put a new one on. Since the repair, the kitchen faucet has not been leaking. I also get more pressure out of the squirter. Other people should get AHS.

I had three different claims with American Home Shield that were filed all about the same time. In one case, I had a contractor come out and fix some electrical issues. He was very competent and helpful and did a good job. In another case, we had a ceiling fan that was needed to be repaired where I was told that one of the options was to cash out and take what American Home Shield would give and buy the fan ourselves. And that took a little while to get taken care of. But the other things that were done were well taken care of. There was also a light switch that needed to be fixed and that was done very quickly. Part of that process was also a smoke detector that needed to be replaced, and we’re still waiting on that one. All in all, some of the claims have been really good, and some of them have been a little bit slow.

Updated on 10/29/2018: I'm currently on day 3!!! If you read my previous post about this company I'm still without any water and my toilet is not fixed. When I put the post on this site they put a post on as if they are dealing with my problem. Just want the public to know they have not and the company they have me with the plumber have not showed up at all and can't get a hold of AHS either so sad...I advise you do not waste your time with this company...rude all the way around from the head down to the reps!

What a disappointment. Being in the military I was stationed all over the country which I carried American Home Shield for many of the homes we lived in. I always paid my dues on time and never caused any issues. Now that retired, after 23 years, a few months ago we moved to Florida and bought a home with a pool. The heater on my pool went out. I called AHS for service and paid my deductible. Turns out I need a full replacement which is about 2 to 3 thousand dollars. They denied me because they said it was chemical related which goes against the hazardous material clause on their contract. I told them of course it’s chemical related because it’s a pool and the water has chlorine. I guess chlorine falls under hazardous material. Then why allow me to add a pool to a warranty?

When you buy a new home, everything just seems to happen in the first year. We have a dishwasher that's not working. AHS couldn't fix it and couldn't replace it. We needed the Purchasing Department and they have certain hours, and the hours that I've been able to call had been on hold so long. I can't get in touch with them in order to do the replacement which was very frustrating.

My water heater was leaking gas so I called AHS and the reps were wonderful. They were prompt. But when I Google the person they made an appointment to come out, the ratings were not good. So I called them back and told them I wanted somebody else, and then, the next person they gave me worked out great. They were prompt and nice. They seemed like they knew what they were doing and they fixed it. My only thing with American Home Shield is they need to make sure if they're picking somebody off the of the list to send out and not just send out whoever, because with the gas leak in my house, I would have hated to think I got the lesser person. But overall, I'm glad I've got AHS.

The American Home Shield reps are helpful, but it takes a while sometimes to get through to a live representative, which can be annoying. I’ve been trying to cancel my automatic debits, and they had said they had cancelled that a year ago, but I still see that it keeps coming out. Also, their price has gone up a little too much over the years. Overall, the experience has been pretty good so far. The last experience was when they did the dishwasher and that took longer since the contractor had to order a part. But most of the time, things are okay. AHS replaced our refrigerator and I love the one I ended up getting.

I had a leaking pool filter and the contractor had to order a part online somewhere so I had to wait a week and they fixed it. Overall, filing a claim online was easy, but Home Shield kept gouging me for more money and I understand $5, $6 a month is not a lot, but to me, it is. They kept raising the rate, so I cancelled it.

Our dishwasher would not operate at all and I submitted a claim online to American Home Shield. My experience was fine and doing it was straightforward. Cooper Appliances diagnosed the problem and fixed it immediately. The repair got it back to its working condition. This was the second claim that we filed as the first one was originally denied. I had to fight for it to show that it needed to be covered and eventually, it was.

We had an under the sink spot water heater and it had started to leak. It was kind of a specialized item, and I wasn't sure if it fell within our contract with American Home Shield, but submitting the claim was simple. I called in, talked to somebody to just validate that that was gonna be covered and they said it would. They immediately set up who was going to be taking care of it. The contractor contacted me the next day and came out, took a look at what the problem was and made sure that it was gonna be safe so that it wouldn't continue leaking. And then, as soon as the part came in, they came back and installed it. The contractor was very cordial, and everything is working well now.

About 14 months ago, we had a need to replace our AC unit upstairs. The contractor from American Home Shield was not rated well at all when we looked it up online, so we opted to go with another company even though we had the warranty with American Home Shield. AHS gave us a credit towards using another contractor and we got somewhat of a reprieve from what the total cost would have been.

My air conditioner wasn’t blowing properly out of the vent and I also had a plumbing problem. I called AHS for both and the contractors were great. They were really friendly and helpful. The air conditioning issue was something really simple. It was a filter that wasn’t supposed to be in one of the vents. The contractor was very professional. They went through everything with me, same with the plumber. The ac and plumbing are working great and I'm very satisfied.

I called American Home Shield to get our outside air conditioner unit serviced. They told me that they would have a company call me and when to expect the call, and they did. We had a young man come from a company that was about 45 minutes away, and he came after the end of the day. It was around 6:30 or 7:00. He called and said that he was at end of his day, but he knew that we were still waiting for air conditioning service. He was absolutely wonderful. He had everything he needed, and he was pleasant and made small talk about the unit. He had the part and he also had an electrical thing to do at the same time, and got them both working.

Submitting a claim at American Home Shield is very easy. I go online and I submit it. I get texted right away, and they contact a technician that will be on their way. I got a great technician for the air conditioner. However, there's an issue that I have with a technician that came out last week who was very unprofessional, to the point where a couple of days after the technician was fixing our water heater, our garage started to smell like gas. We called the gas company, and they came out and said, “Everything about this situation is unprofessional. I need to shut you guys down.” So, they shut down our water heater.

I had old plumbing and there was rust in the steel part of the plumbing. We found out there were clogs. I suggested it would be cleaned from the top from the roof, but no company would do that ‘cause it’s worse. American Home Shield sent out another company and they were able to replace a couple of the pipes and resolve the issue. I would recommend American Home Shield.

Our AC stopped cooling in the house. Over a couple of days, we noticed it. I checked the circuit breakers and everything that I could do myself, and reset things, but it didn’t fix the problem. So, I submitted a claim with American Home Shield. A tech came out and immediately diagnosed that it was the motor on the outside unit. He had the part and he replaced it. Within an hour and 15 minutes, he had the system back up and running, and we were cooling. We also have a microwave light that was not working, and I’ve replaced the bulb until I figured I'd just call it in. I diagnosed it down to being the circuit board, and that was several hundred dollars to repair. That part cannot be found by the local service technician, and I have to wait 7 to 10 days to find out the final verdict.

Our air conditioner wasn’t cooling right and a contractor came out after I filed a claim with American Home Shield. The contractor found the issue right away. It was a capacitor that was out. So, he fixed it and everything seems to be working good since then.

I have a refrigerator and something was wrong with the fan in the freezer section. So the contractors came and they put a piece in. They replaced it. But then, within 24 hours, everything melted in there. I called them back, so the guy came and he put in the old piece. He cleaned it out and it was working. He said he'd come back and would order a new piece. For somebody to come out for the same problem, I should only be charged once. But the customer service was telling me, “No, this, that and the other thing.” This was an issue that I thought one time and that’s it. If it’s their fault, why should I pay another service charge? The contractor was blowing me off too. That was the only issue that I’ve had with AHS though. With the oven, the contractors came out, and AHS is gonna replace the oven. They'll pay $681 and I'll pay the difference and they'll install everything. AHS is good and they do come out.

The water was not coming in on the washer and when I filed the claim online to American Home Shield, the contractor was good and very fast. He answered me the next day. The man was on time but there was some part that he didn’t have with him so another man came back in a week to fix that. American Home Shield is a help for my home and I like that.

I realized that the AC was running which I thought was strange. So, I went upstairs to see what it was set on and it shouldn't have been running. I turned it off but it still kept running. I called AHS to file a claim and the contractor they sent out said that there was a loose wire inside the air conditioner that was grounding itself out inside the casing and that was causing it to run all the time. Also, he said that the motor that had burned out because it had been running had to be replaced. He got in contact with AHS to get the okay to replace it and got one of those in order. Then, he came back and replaced it. The issue was taken care of pretty quickly and it's all fine now. I’m very, very glad that my Realtor advised that I get a home warranty. I was kinda skeptical because I had never had one before. But AHS has been really good and helpful and I feel very pleased that I got it.

It was very easy to call in a claim with AHS. Their reps has been very good and the contractor was professional. He didn’t have the parts with him, so he had to order them but he got them as quickly as he could and came back. It worked great. I am a real estate agent. I've used other home protection plans and I've been very happy with AHS.

Submitting claims with American Home Shield is awesome. The only thing not awesome, however, is getting through when we’re trying to call. I had a claim for some appliances and the first time I called, I had to wait for an hour. Their contractor then came out and looked at everything. He fixed what he could fix and told me that he had to order parts for the other items. He said he had to check with my warranty company if those were covered, and then he would order the parts. I didn't know what the protocol was, as this is my first home and first home warranty, but no one ever called me. So I called AHS two weeks later to see what was going on and they told me that the contractor should have called me to set up an appointment. They also said that the part was coming in on Thursday of that week, so I thought maybe the contractor was gonna wait till they got the parts before calling me.

When I was having issues with my garage door, the technician from Reliable Garage Doors got out really quick. It was either the same day or the next day. Our interaction was short and sweet as well because he immediately knew what was wrong. It turned out that something was just blocking the sensor. He explained it to me and I was aggravated at myself that I didn't check that. It was a little chair from my granddaughter that my son had. My daughter-in-law and son had put a bunch of stuff in my garage. And the chair was blocking the sensor by about a fourth of an inch. The technician literally picked it up and then the garage door worked.

I had water leaks coming down to the bottom part of the sink in the middle of our new house's cooking area. Every time we used the faucet, water was just pouring down. At first, I thought it was a plumbing issue. I paid $25 out of my pocket for a plumber to come in and tell me what was wrong because it may require for the drain pipe to be changed. I didn’t know that American Home Shield would cover the repair. But the plumber told me the problem was not the pipe. It was the garbage disposal that was faulty. I told him that I have warranty and he said that the warranty company should be able to handle the repair. I was pleasantly surprised. But he said that he didn’t represent me so that was when I made the call to American Home Shield.

We live in a chalet which is gonna be a summer home for us. It has a floor furnace and no matter what we did, we were unable to light it. We submitted a claim over the phone with American Home Shield then we had a heating and cooling gentleman come out. He went through it, said that everything was okay, and showed us exactly how to light it. He was very good, very informative, and explained to us that if we’re going to use the furnace, especially through a full winter season, it is wise to have it checked once a year. Since then, the furnace has been working perfectly and we haven't had an issue. Anytime we've needed anything, AHS has been very helpful and we have recommended them to some of our friends. We told them that if they’re going to purchase a home, they should really look into Home Shield.

I called American Home Shield and their rep was very cordial and nice. He was able to send a contractor out in about three days. The contractor was a nice enough guy and he gave me enough information and I was happy with it. He did a decent job. Having a warranty has been valuable and I would tell a friend to sincerely consider AHS.

ART Heating and Air Conditioning came up in the summertime. The fan wasn’t working and we really had no air. My son had known to call Home Shield and he put the claim in. The contractor who came out was good and reasonable. He told us that our air conditioner was bad and needed to be serviced then he answered all the questions. Now, we got air. In fact, it has seemed like the air conditioner is working better than before. I would recommend Home Shield to a friend.

There was a leak and the toilets were continuously running. I went online and ordered AHS to send somebody out to fix it. The contractor they sent didn’t fix the problem. They confirmed where the leak was and what they thought the cause of the leak was so I ordered a new washer and dryer to fix the leak part of it. He replaced some parts of the toilets and didn’t fix the running. I ended up having to fix it myself by buying additional parts.

I had American Home Shield for five years and I am no longer with them. I heard that for the air condition purpose, they stopped giving unlimited Freon.They limit it to 1 pound. My cousin had the same problem and he had to come up with almost $1,800 from his pocket. So I decided I should find somebody who don’t have those restrictions. But submitting claims with them online had been easy and most of their contractors were professionals.

There was an air conditioning issue in the home, and it was kind of an odd situation. We thought it might have been electrical but when the electrical company came out, they said it had nothing to do with that and that it was more of an air conditioning issue. The motor would run but it wouldn’t cool or anything. So we called AHS to see if we could get some assistance to have someone take a look at it.

Choose American Home Shield over everybody else. I've had two claims so far and the only thing I didn't like when I spoke with them was the hold time. Other than that, the representatives explained everything. They got everything started and taken care of. The second time I called, the representative was very helpful. She told me something I didn’t even know. American Home Shield sent out a contractor when the AC unit wasn’t turning on and he was awesome. The quality of his work was a 10, on a scale of 1 to 10, and everything has been wonderful since then. If anything ever goes wrong with my AC, I’d prefer to use that company because the guy was honest and efficient. All in all, American Home Shield did an awesome job.

American Home Shield sent JT Ultimate Pools to check on our pump. It was loud and making big noises. The tech said at that time that they were very efficient. However, it couldn’t be replaced because there was a piece that could be replaced that would continue to make it work. They did that and it continued to work, but it still made lots of noise, which was something we had to live with. We continued to run our pool and do it really loud but it ended up going out. Fortunately, we were able to reach out to AHS and the contractor. The pieces and parts were covered under warranty and they did a good job.

My experience with American Home Shield has been good. It has been easy submitting a claim through them and I do it online as it is more convenient. I called them once and I was on hold for a long time. When the pilot on our water heater would not stay lit. The technician from Triple S Plumbing came and he lit it and I have not had a problem with it since. He was very good, pleasant and professional. Prior to that, I had an issue with my refrigerator that is in the garage, and the repair guy was really good as well. He taught me a few things about appliances that I did not know.

Submitting a claim online with American Home Shield was very easy. I had a washer that was not functioning properly and while it took two days for the technician to come out here, which was not too terribly long, the problem itself needed to be taken care of immediately. I think that under certain circumstances, I shouldn't have to wait more than 24 hours for someone to come out. If the furnace goes out in the middle of the winter, then waiting 24 hours is not really a good move. Other than that, the technician was excellent. He let me know exactly what was going on with the washer, and he was a good guy. Also, everything's working fine now.

American Home Shield's agents have been very nice and professional. However, one day I was left on hold for 45 minutes and I hung up. I was not happy with that and that didn't happen just once. But it was the longest time I had to wait. AHS needs to work on not putting people on hold that long. It's ridiculous when I call and I'm left on hold for so long so many times. But the techs they have sent out have been great so far. They came out to fix my icemaker and it worked for a little while. Then, I called AHS to have my refrigerator fixed because it started thawing out. The contractor came in a timely manner and fixed the unit.

When my dryer would not start, I put a claim through American Home Shield's website. They then called me to set up an appointment with the company that was gonna come out. The contractor came out within three days and he was a very nice man. He told me what was wrong and said that the dryer needed a new motor. He had to have somebody pick up the part, and then he grabbed it and came back. He fixed the dryer up and it was good as new. The dryer got fixed on the same day that the guy came and it has been performing wonderfully since. It was a very pleasant appointment. I enjoy American Home Shield's service so I've kept them.

A little piece of pan fell behind the stove and I was trying to get it. When I tried to move myself a little bit, something popped loudly and the stove completely stopped working. I checked online to see my coverage and I like that my stove was covered. So, I did an online claim, which was very easy and user friendly. I put my claim in on Sunday and the next day, someone emailed me. He set up a time, came out to my house and fixed my stove. He was on time, friendly and very professional. He also explained what was going on and even shared with me that there was a cover that needs to go on the back of my stove. He recommended that I get that cover on my stove to be a little bit more safe. He gave ideas and pointers and he was very nice.

Water was being reflected from the front door of my refrigerator and I submitted a claim. The online portion of things tend to be a little more comprehensive and the first time the tech came to review the issue, it was incorrect. He came and replaced a condensation unit. He even replaced the icemaker, and when I went to make the ice after he replaced the parts of the maker, water was still shooting out at the back. The issue wasn’t the icemaker itself. It was the hose in the back that had a hole in the line, so he ended up having to come out again. He replaced the line and fixed it. I definitely would recommend American Home Shield. Even with the problems, it well paid for itself for the visits.

Our AC went out and I called American Home Shield. They texted and said that Barnett Air Conditioning would be calling me. A guy then called within an hour after I received that text. He came out right away and changed a part. He explained everything and was very thorough and professional. Everything was good after that. However, we had a second problem with the unit. Again, I received a text from AHS then the guy called, set up the appointment, and came out. The issue was different that time and he was able to fix it. Since then, we haven't had any problems with the unit. I would recommend American Home Shield.

I submitted a claim online recently for my pool pump and the process was easy. Their site is user-friendly, although there had been times when it was basically down when I went to submit a claim and I had to wait until the next day. But that doesn’t happen very often, just a couple of times at random. The service for that particular claim was really good. The contractor was prompt and got the item fixed, and everything has been working fine since the repair. American Home Shield is a good service and I’ve had it for 12 years. I have had a couple less than stellar vendors that they’ve had come out, but for the most part, I’ve had a very good experience. I would suggest American Home Shield to others for sure.

My outside unit on the central air stopped working. I called American Home Shield, and the next day, the technician came. He assessed the problem and told me the motor was dead. He changed the motor, put a new one in, and the air worked after that. He explained to me every step of what he was doing and he did excellent work. He was very professional and my claim was handled well. My experience was good and I'll recommend friends to American Home Shield.

My toilet was leaking into my carpeted bathroom and I filed a claim for it online with American Home Shield. The website was user-friendly. The contractor that they sent was also nice and was able to take care of the issue. The process has been really easy. It’s good having the peace of mind that most things would get fixed for a flat fee.

My garbage disposal had stopped working and AHS sent a very nice guy and found out that it was the switch, not the garbage disposal. He transferred it to the electrician who came and who was very delightful. The electrician just replaced the switch and everything was working again. The only problem I had was that AHS charged me twice but they corrected it once we discussed it, so it’s fine. I would use AHS again in a heartbeat.

My air conditioning stopped working. I called American Home Shield over the weekend and Air Squad Heating & Air Conditioning was there on the first business day. They were courteous and nice and they did their job. They replaced the components and had fixed it up and running by Monday.

The furnace would blow air but the actual air conditioning unit would not kick in. I was pretty sure I knew what it was and that it needed a capacitor to kick it in but I wasn’t equipped to fix it. I submitted a claim with AHS online and that process was simple and straightforward. Then I got a call a day later. AHS sent out BMR HVAC Services and they were fantastic. Their tech showed up, tested the AC, and told me what the issue was. Then he went to his truck and said that he didn't have the size capacitator in his truck. He said he'd have to run to the store and grab it but the store is across town. He was back in 15 minutes though and I was impressed that he made it in that time. And when he got back, he said that the repair would be done in five minutes, and it was. He kicked it in and everything ran great since then, so I had no issues.

Submitting a claim online to American Home Shield was simple. I did one for my faucet and SDL Plumbing came out the next day. The contractor understood what I was looking at as far as what the problem was, and he fixed it pretty readily. However, some of the limits that they put on certain fixes are frustrating. But, it is understandable because I’ve had some problems with my air conditioning that they only covered so much. Also, that is true with any kind of insurance. Nevertheless, everything looks good now.

If you flush the toilet, it would continue to run and so, you would use it again at another time and it would stop. Use it another time and it would continue to run. Phil, the rep from Haggart Plumbing came and made his assessment. He was very experienced, thorough, knowledgeable and had a good skill set in plumbing. He corrected both issues and he was expedient. He arrived when he said he would arrive and he was not rushed. He answered all of my questions. He was very friendly, outgoing and professional. Now, if we get up at night to use the toilet and flush it, we go back to bed and we have no worries because he did a tremendous job. He changed out the interior guts of the tank because that is where the issue was but more so an inoperable fill valve.

The microwave and the dryer both went out on the same week. When I submitted the claim to American Home Shield, I did it online and the site was friendly. However, they could improve on the delivery time. They should not give me a window from 8:00 to 5:00. I work and I need just an hour window or a two-hour window. At least, I know I can work half a day, or I have to leave work early, or go to work later. If he’s a tech, and he’s an hour or 30 minutes away, then give me an hour call or ask if I could be home within a timeframe. I have to pay for the insurance. It’s not free. So, if I don’t go to work, I can’t pay for it which defeats the purpose.

My water heater busted and was completely useless. After filing an online claim I was told it was going to be a week before a plumber could come out to look at it. Upon his arrival he looked at it, agreed that it was busted, said there was going to be an additional $975 charge paid to him, and another 7 day wait before he could get back out to replace it. I reviewed the invoice for the extra charges and it was obvious I was being grossly overcharged. I mean $250 to install a $40 part that a child could replace??? Among other issues. Apparently the contractors only make their money on an AHS call if they overcharge with "extra" fees. When I called AHS with a question I was transferred 3 times and on hold for a total of 2 hours just to ask one simple question, for which I got a one word answer. Ridiculous!! Won't be renewing.

I recently had an issue with my furnace not working. AHS sent out two tech who gave the same diagnosis. When I heard back from AHS I was told that they would not cover it since it was a recall issue. Lie number 1. I contacted Carrier and there is no recall. The part in question was made is still used to this day. When I called AHS back and confronted them about this they backtracked and told me I was right.

I recently had an electrical issue in a plug outlet and the electrician that came out was good. I'm a retired lineman, so he was wondering why I didn't fix the problem. It was inside and I had to explain that we don't do the inside. He found it, fixed it and did a good job.

It's easy submitting a claim with American Home Shield. I was expecting a lot of red tape and blowback but all I do is call up the people. Once, our thermostat upstairs stopped working. AHS referred me to Air Squad Heating & Air and I paid the $70 fee. The guy came out and he was really nice and professional. He was quick in replacing the thermostat. Overall, I had a good experience. I'd recommend American Home Shield.

My air-conditioner did not work and I submitted a claim to American Home Shield online on July 6. That was pretty easy but my problem is that the response time sucked. They responded the following week but the contractor they sent out was a great company. It was Big Sky and the gentleman's name is Justin. He checked the air-conditioning unit and my thermostat to see what was going on. I explained to him my thermostat wasn't connected to the air-conditioner. I would turn on a little flip switch if I had to turn it on. We found out later why. The thermostat only has two wires and when you have air-conditioning and furnace on the same one, you have to have the four wires. But nothing is changed on that.

My AC wasn’t working and it was frustrating because it happened in the middle of the summer. I called American Home Shield to submit a claim and I submitted online too. The contractors came and they were super nice. They said that a part was bad and needed a replacement. It took them a little bit to fix the issue because they had to find the part for it and we didn’t have air conditioning for the week. But since the repair, the AC has been working great.

American Home Shield sent GE Appliances to fix our heater. I did the claim over the phone and the process was really easy. The contractor explained things to my husband and he was very easy to deal with. We've had some bad experience with some of Home Shield's contractors, too. It took us about six months to get our air conditioner fixed. They couldn't figure out what was wrong with the damn thing. The contractor came out and didn’t know what was wrong with it. And then, we personally paid for the people that put the machine in to come out and tell us what was wrong with it.

I haven't been disappointed with American Home Shield except when we first started out. I was told by everyone that I should submit a claim for my garage door opener but it turned out that I wasn't covered for that. The agent said I would have to pay more to get covered on that so I paid more. But then American Home Shield wouldn't cover it! My agent saved their bacon there though. She's a great agent and she definitely advocated for me within the company's system. I didn't even manipulate her. I told her what I thought and she took it up and did something about it. I was able to put a new garage door opener and I also received a little bit of a rebate because of her intervention.

My wife submitted a claim with American Home Shield for our AC that wasn't cooling. Since the repair, the unit has been working well.

We called American Home Shield because when we came in from work, it was hot in here but the thermostat was completely turned off. It was nearing almost September so it was still very hot here in Oklahoma. My husband made the claim online and we got a very good response. It took almost three weeks for it to get fixed but the tech was very detailed. Overall AHS did a really good job. Every time we’ve had another call in the past about this, they respond quick.

I'm a realtor and I have other warranties. But moving forward, I would only use American Home Shield because of the speed. The other warranty coverage takes three days to get the work done. So far, I've used American Home Shield three times. I go online and submit a claim then literally within minutes, I get a message that says who's gonna pick up the order. The contractor usually calls me the same day. Or if the claim was submitted after hours, it will be the next day. It's the fastest, best gig ever.

The electrical service guys who were sent by American Home Shield handled the service well. My lights were making a popping noise, and it turned out that when they went from circuit to circuit, one stopped it. All the lights from that were turned off, so I didn't have power. The service guys fixed it. They were really professional and they did good work. American Home Shield's representatives were good, too. I got a little bit confused with the dispatch. There was only one electrician in our area, so that made the service prolonged, but it ended up being fine. I will continue to have service with American Home Shield.

Most of my stuff are fairly new but newer stuff these days don't last longer than the old stuff. So I thought it was best to protect myself. And so far, American Home Shield has been good. It's easy to submit a claim online and when I filed for my dishwasher, they sent out Supreme Residential Services. The dishwasher was not draining properly according to the LED information. When the technician came out the first time, he had to order the pumps. Then he came back to put the pumps in. After those were replaced, I tried the dishwasher a few times but it still was not draining. The dishwasher was cleaning but it wasn’t drying anything because the system was telling itself that it wasn’t draining even though it actually was. I was still getting the same default LED display.

I filed an online claim with AHS for a dishwasher that was not operating and their website is friendly enough. But I'm not sure if the item was back ordered by the manufacturer, because it took a long time to get the item delivered to my house. It took weeks. But I was impressed with the fella who did the installation. The item was replaced and the new item does work. The only real hang up was the time it took to get the item delivered. I was very satisfied with the whole experience.

We've called American Home Shield several times and they’ve always been good and they've fixed everything for us. When I had leaking water pipes, the contractors were out the next day after I submitted the claim and they did what they needed to do. The problem got fixed quickly and everything's working fine. I called that claim in and it was a very easy process. I got called very quickly from the vendor. There was a problem with the website when I tried to use it, but I've used it successfully several times before.

I've had American Home Shield for about 15 years and I've been pretty happy for the most part. I'm allowed to submit claims online. However, if I do it online, there's no way to say that I have two problems. For example, if it's the sink and the toilet or the sink and the shower, it will only take one issue. And so, I have to actually call and I can be put on hold for quite some time.

There was a current on our stove and you could have a shock every time you touched it. AHS sent our Rapid Appliance and they did what they could. They were great. Then somebody from a company out of Texas came in and installed the new stove unit. Initially, they were asking me questions on how to install it but I told them I didn't know. It was aggravating. But in the end, they figured it out. However, the replacement was a significantly smaller unit that I had to go back and get it painted. I was disturbed about that. I wouldn’t even mind to pay the difference, but the options that they gave me should’ve had the same dimensions as my previous stove. Despite that, the new one could still do the main functions and I’m still glad that it’s stainless steel. It's also brand new and the performance is perfect. AHS did an excellent job and I appreciate it. My experience with them was wonderful and I’ve recommended them to two people.

When our air conditioner was sweating excessively, I submitted a claim online to American Home Shield. They sent United Air Temp Inc. to come out and they checked over the unit. The technician that came out seemed knowledgeable, very friendly and helpful. I had to get some additional service so I called AHS to reopen the ticket. The contractor changed out the thermostat, then did two other things, and it seems like the problem's resolved. Everything's been working just fine. I was overall really happy with my experience with American Home Shield.

When I called American Home Shield and put in a claim, the customer service was excellent and the rep did a good job. The contractor came out and we had a new variable speed pump within two days. The response was fast, which was important because it was getting hot and the pool would have algae. We also had a part replaced for the pool system that regulated the chlorine and the salt levels and that went the same way. At the end, it was terrific, and so was American Home Shield. AHS was hassle-free. I paid the copay and they took care of the rest. We had another problem and we were just gonna call them. I've dealt with them a lot and with clients too. They're the best and I would recommend them over Fidelity or Old Republic.

We had a backup in our shower, and I went to American Home Shield's website on my phone and submitted a claim. Navigation was easy and it was also easy being able to go online and see what was covered or not. The company AHS sent out was really professional. They unclogged the shower and it went really well.

The AC wasn’t blowing out cold air. Initially, I went through the online process and American Home Shield dispatched a company. I spoke to the company, and then they came out and said that they weren’t able to complete the task. They were, nevertheless, okay. I then contacted the home warranty again, and then they dispatched a second company that was able to correct the problem. They were friendly, too. Then, I was out of town for two weeks, and when I came back, the air conditioner froze up. There was a part that was replaced that when they put it, they did not tighten it correctly, and so they had to come back out and correct it. When they came back out and corrected the problem, I did not have any issues since. AHS is worth it.

The garbage disposal in our house stopped working and the first thought I had was that there was something wrong with it. I submitted my claim online, and AHS's website is very user-friendly and easy to navigate. They sent a plumber who took a week to come out. He was very friendly and really helpful. He went above and beyond what I expected so I was really happy with his service. He tried to do everything he could to test the garbage disposal and said that it was an electrical issue. We then had an electrician come out and they fixed the problem. Having AHS has been very helpful overall. They’re very responsive and we enjoy having the extra coverage.

When we moved into our house recently, one of the outlets did not work. The technician sent by American Home Shield was very helpful, friendly, courteous and professional. He was good to work with. We could not put a light fixture on that part of the wall ‘cause that’s the only outlet there. Now I'm able to put a lamp. Everything was a good experience.

I've been with American Home Shield for a year and a half now and when I filed a claim with them for the first time, I went online. It was for the air conditioner and they managed to fix it quickly. My interactions with the contractor were all fine and the AC is good now. It’s colder.

I filed claims online to American Home Shield and navigating the website was great. My fridge was leaking on the bottom and it was getting on to the kitchen floor. The technician said he couldn’t find the leak from the kitchen fridge and it continued to leak for a little while after that but it stopped now. It was causing the kitchen floor to buckle a little bit but he said it may be condensation. He recommended that we clean our compressor so he cleaned that and charged us for it. He said that he cleaned out the drain but that didn’t fix it and we still don’t know what the problem is. Also, the burners on my gas cooktop weren’t lighting consistently and the flames were not uniformed. The cooktop is still not functioning the best and if it’s possible to get it replaced, I would like to know how bad it has to be before we can do something about it or what the process is.

My ac was stopping and starting. I called AHS and paid the copay over the phone, and the serviceman came. He was excellent. I haven’t had a problem with any of the people AHS sent. It was enjoyable dealing with them because they were nice people.

I've had the house for a couple of months and I've had American Home Shield since. When my clogged up sink got worse, I called them and they sent Double A Plumbing. They fixed it all and did a good job. All in all, I just call them AHS when I have a claim and everybody I talk to has been good. I usually get a call that day or the next and contractors have been good as well. They show up on time and let me know ahead of time when they’re gonna be there. Everything has been excellent.

I called American Home Shield and filed a claim for our water heater. They sent a very professional contractor and the service was fine. Our water heater is working fine since the repair.

I started running my air and it was coming out hot so I called American Home Shield's 800 number. The contractor they sent was very knowledgeable. They did what they say they were gonna do and kept me informed. But they had to come back because it was blowing hot again. They had me calling me back but it was easy. They fixed it the second time and it has been running great. I recommend AHS.

I'm very pleased with how our HVAC claim with American Home Shield was handled. Something in our HVAC unit was clogged and the AHS contractor used a vacuum to suck out the obstruction. We had a great experience dealing with the tech that they sent out. He was there when he said he would be and he was courteous. All our questions were answered, our problem got fixed, and everything has been working perfectly since. With our dishwasher, however, the problem still has not been resolved after the AHS contractor did two separate visits. Other than that, we've been very pleased with every interaction with AHS.