American Home Shield Reviews

This is the worst home warranty company I have ever experienced. Their customer service is the pits. Unsatisfied customers have to wait 24 to 48 hours for a member of the management team to give you a call? This makes no sense. Organizations in the customer service business need to have a management team available to field the calls. I know this organization gets many complaints so I am sure they are busy but 24 to 48 hours is ridiculous!! I have had people for years warn me about them but I continued with them. I have been a customer for about 15 years.

First off, I've used AHS since purchasing my 24-year-old home in 2004. Over the years, we've used AHS many times, mainly for AC repairs, and I've always been extremely satisfied in ALL instances. Each technician AHS dispatched to my home has ranged from satisfactory - outstanding, and all my claims were paid with the exception of my ice maker in my freezer (my fault for not taking the time to read the coverage thoroughly before submitting a service request).

I have used AHS since 1996. When I requested maintenance on my furnace, they had Crystal Air replace my thermostat. The technician was rude, couldn't find the ladder to the roof where the furnace was located. Called my HMO company liars when they said they don't lock ladders. A neighbor finally directed him. After a freezing night, another tech came and said if problem continued to call and he would order a needed part. When called, they denied problem or needed part. Another company came to fix problem, but when temp drops, furnace doesn't turn on. Incidentally, the first tech refused to install new filter I provided. He also said he wasn't allowed to show me how to program the thermostat. HELP! This 86 year old grandma is freezing.

I have been with American Home Shield for several months now and I have not been satisfied at all. They operate with crappy subcontractors that honestly have no clue what they are doing. I placed a service call for my washer on October 16 or 17th. They sent out a gentleman who by the way was very rude on the phone but OK... He comes and replaces the switch on my washer. I paid my $100 deductible, problem solved, washer works. About THREE DAYS LATER the same thing happens again with my washer, I call them back, tell them the issue again, but this time the guy is giving me a hard time. He ends up refusing to fix the issue. Long story very short, I end up hiring my own repair company because AHS refused to get anyone to fix issue in a reasonable time as they could not locate a contractor.

They are ripping people by making so much profit and hiring low and poor knowledgeable technician. Will not recommend and will not renew my contract.

I had multiple service calls. The office personnel that I spoke with were always courteous and prompt. The contractors however were on only one occasion reasonable - when my gas dry. Every other occasion included a problem. We had one call for our washing machine in which the technician was rude and ultimately did not reassemble the washer completely before putting it back into place. The technician came to evaluate our heater but stated that we would need to remodel our basement before he was able to look at it. He did however collect the deductible check. In that case I contracted a private plumber who fixed the problem in 30 minutes.

The good: We got a new dishwasher because the tech that came out told AHS that it would be more expensive to replace the parts.

Our home came with an AHS warranty when we bought it in September. We've had to use the warranty 3 times and the last time we called the service provider because right before we moved in the Service provider (Greenway Home Services) they had done work on the upstairs heater and it had stopped working just a few months later. So I called thinking it would be covered under the work warranty.

Run, do not walk, away from this organization. I have had 5 different techs visit my home to repair my dishwasher. Plus I had to hire an outside contractor to repair an electrical disconnection caused by the last tech's visit. (Once he pushed the unit back into place under the counter and the electricity became disconnected, the tech packed up his tools and left, saying "I can't fix that, it's the electrical system.") But I said, “It was clearly connected fine before this. You saw the lights and heard it beeping. It's only not working now because of what you just did.” It didn't make a difference. He wouldn't touch the appliance now, insisting instead that I had to call an electrician to come out to reconnect the dishwasher, then have it repaired.

My pool heater overheated and subsequently failed. I called AHS and a service tech was out 5 days later. The tech opened the equipment, found a melted link which he temporarily reconnected and the heater came on. He then noticed a drip coming from the heat exchanger and said that the heater would have to be replaced. He then said he needed to test the pool chemicals and left. He never really told me what caused the failure to begin with or in my opinion didn't really care to know. He got his $100.00 service fee. 6 days later, I got a voice message from AHS saying because of my chemical balances, they would not be able to repair or replace my equipment. We have subsequently attempted to get a second opinion but were told there aren't any other service companies available in my area. Needless to say, we feel like we have been robbed and scammed by American Home Shield and will never do business with or recommend them to anyone. Just the opposite, we would WARN everyone to not use them.

We had a sewage backup last Saturday and requested service at about 3 p.m. and was told that AHS would locate a plumber for us. Having not heard from the people, I called at 10 p.m. and was advised to call the next morning. As the sewage started to overflow on the bathroom floor, I called again several times on Sunday and was finally told that I was authorized to seek an outside plumber. Yet when the plumber called AHS, we were told that there was no authorization and we should wait till Monday to contact the plumber assigned.

A/C fail in June-2013, AHS sent a contractor that took less than 10 minutes to asses that it only need it Freon. They put gas and it was fix but later got a third party do another assessment. They said it was a leak in the coil. I had to pay again $75 for the inspection because it was over the 60 day warranty. Paid the $75 and the leak was finally found. They provided an estimate for me to pay for the Freon again ($150). I accepted and call them to proceed. After they provided the original cost estimate to AHS they retract and provided a new one saying that there were no access and need it to charge $600 more, this without going to the house to do another inspection. I cancel my policy because both Arctic Air Conditioning and Heating and AHS are not good and fair companies.

I have been waiting for over a week and without heat. I have continually called repair service and AHS and they keep telling me that someone will be there to fix furnace. No call, no service. Still waiting. AHS actually first said repair service phones are down. Every time AHS gives a different reason for no repair. AHS is a total ripoff.

This company's service is so bad it's shocking. First, our dryer broke. Someone came out three times and it was never fixed. We paid a $75 fee twice and we pay $92 per month. Never fixed. We bought a new one on our own. Later, our furnace started going off, emergency light on, smelling, making loud noises. Our oil company condemned it and shut it off. AHS's contractor came, turned it back on and said "Oh look, it works! Yay." They literally diagnosed the problem as the furnace was shut off. I'm not joking. So that is still broken. Long after we first called, after we paid the $75 for nothing and continue to pay the monthly fee (thinking we HAVE to get what we paid for somehow and thinking we have to keep our contract open until they fix what's wrong). Next, our washer flooded. They sent someone who fixed a valve and said all was well. Next day, washer doesn't flood but when we open it, it's full of water. It never completed its cycle. We manually turned it to spin and it popped, had a burning smell and all the lights in the entire house started flickering to the rhythm of the spin. Very scary. The contractor came back, looked at the washer for 5 minutes and said they could find nothing wrong. My jaw almost hit the floor. You know FULL WELL they would not leave this dangerous situation in their own homes.

On 12/2/13 I started trying to contact AHS to get my dishwasher repaired. At 0500 their website was down and giving error codes if requesting service. It was still down at 0900, and they're putting you on hold at the designated phone number to call for service requests. After 10 minutes of waiting I gave and hung up as it wasn't that important. The seal on the dishwasher door has deteriorated and needs to be replaced and there may be a crack in the bottom near a post in the pan. However, if you can't reach customer service you can't get it fixed. Not acceptable.

We had a sewage backup in our basement bathroom. We contacted American Home Shield, who sent a plumber that snaked the wrong part of the house, which was of course ineffective against the backup. We told American Home Shield that the plumber's work was not effective, but American Home Shield did not have another approved plumber to send out. We therefore called a plumber on our own, who properly assessed the cause of the backup and proposed a solution.

I have been with AHS for four years and for the past year, I have called AHS for repairs on leaking pipes and faucets. The pipes in my laundry room was leaking and when the repairman finally came out to fix the leak, he cut a hole in the wall and never repaired the damage to the wall. A couple of days ago, the same guys came out to repair a leak in the bathroom faucet (for the second time) and did the same thing, that is cut a hole in the wall and did not patch it up. When I called AHS to complain, she stated the guy would come back out to repair the hole but would not re-paint this area. I have read several reviews on this site and have realized that AHS is not sending out the best contractors to fix things in my home as I too have made complaints about them being rude or having to come back out to fix something that they had supposedly fix previously. I am canceling my contract.

We used and recommended American Home Shield Warranty Services for years... but the service has deteriorated terribly in recent years. Two most recent disappointments were... they sent a total of 4 different contractors to repair the A/C unit at one of our investment/rental properties, because they couldn't get it right. We ended up having to give the tenants a credit toward their rent, because they had no A/C on and off for days at a time, for over five weeks... Unacceptable! To make matters worse... American Home Shield put our policy in "non-renewable" status... and didn't notify us. We only found out when we attempted to make a service call, and they informed us that our policy had expired four months ago. So unprofessional...

I called for service about my heat pump on 11/25/13 which wasn't heating. AHS sent out a repairman who looked at it on 11/26/13. He said it wasn't working because items were "improperly" repaired. He made a list of the "improperly" repaired items, took the service fee and left. I called the company back and they said AHS was going to look into it. AHS called me back on 11/27/13 and said the improper repairs weren't covered under my warranty. I told them that the only people that have ever been out to repair the unit were people they authorized so how could it be improperly repaired or not be covered?? They said they need to investigate it and they will get back to me. The problem hasn't been resolved but they were very rude. They hung up on me and they have no sense of urgency to resolve the problem. Avoid this company, the repairmen are always looking for an excuse to say it's not covered.

I called American Home Shield on 10/04/13 about a broken air conditioner/heat pump. They sent a contractor who came on 10/7 and said he needed a part then left and never returned or called. I've called AHS at least weekly ever since and my air conditioner/heat pump is still broken and no one has come out to fix it. They continue to charge their monthly fee while I have no service and no heat in my house.

After I posted a negative review, American Home Shield reached out by telephone to address my concerns. Though I had made numerous customer service calls regarding this matter in the past, it was obvious that the Company was now taking my concerns seriously, and had bumped me up to a higher level of customer care. Finally! After 2+ years of the re-visiting the same old problem, I finally had the ear of someone who seemed genuinely interested in resolving the problem once and for all.

My furnace started making terrible noise and was not heating properly on Nov. 2nd at which time I called American Home Shield to notify them that I had a problem and needed a service call from a heating repair company. They took my request and notified NW Sundance Services to follow up. On Tuesday, Nov. 5th a repairman arrived and notified me that my furnace needed to be replaced as they no longer had parts to repair my existing furnace. I have been waiting since that date for the furnace to be replaced or put back in working order and nothing has happened.

This company take money but never repair. They might repair if the repair cost is under $75. Save your money because you will not benefit anything from them. When I called to cancel my contract they showed me the other face and they said we will refund only $100. This company should shut down. Alot of scam going, whatever in the policy agreement says covered it’s not covered because the cause of the damage is "not normal".

I signed up for service on 10/31. 30 minutes later I changed my mind after reading reviews about their service. I called back. Was assured the contract was canceled and no payments would be deducted from my account. When I asked for a cancellation confirmation number, the rep told me it was the contract number I had been given 30 minutes earlier. The 15th of the month rolls around and there is an automatic withdrawal from my account! I called. They claimed they had no record of my cancellation call yet they claim to record every call. I gave them the name of the person and the time. They still claim no record. They were willing to issue a refund CHECK that will take at least 14 days to receive and claim to have removed my payment info from their system. Guess I have to wait till next month to find out. What an unprofessional group of people. No wonder they have such a bad reputation. They will never get my business. I urge you - DO NOT sign up with these people, they will rip you off one way or another.

I called AHS for service on my washing machine. The person stated that Sears was the only company that I could use for this repair (which I normally can ask for a certain company if I chose to). Today, the tech came out, saw what was wrong and ordered the parts and ask for the $75.00 service fee. I got the credit card that was issued to me and it was declined! I called American Home Shield and they said it was usable for any other company except Sears! I ask for a manager and he told me the same thing. Nothing was ever stated that the card would not give me credit AND they said it was the only one I could use.

I sold my home. So there was no need to continue the subscription for AHS. I called just a day or two after the month's payment had been made. They told me that coverage would end on the day I called so I was expecting a refund of the funds I paid, right? Wrong! They sent me a letter saying that I was not entitled to a refund due to administration fees and cancellation fees. I was livid! I called and spoke to three different customer service representatives and received three different explanations. This company stole a month's worth of my money and only provided coverage for two out of 31 days.

As a homeowner, I purchased a plan from American Home Shield. It included a swimming pool and additional spa upgrade. I experienced a problem with my spa pump. The following is what transpired. The first technician was a no-call/no-show. After calling AHS, they re-assigned the work order to another company. The second company made two different trips and determined that they could not get the pump off to inspect the problem. Then, I received a call from AHS claiming there is an 'access issue', because a heater unit had to be removed for the pump to be extracted. I would be responsible for paying someone to extract that heater unit out of pocket. When pressed, they confirmed that the heater unit is covered by the plan. But because it wasn't broken, apparently, I had to foot the expense.

Have called AHS approximately 7 times since 7 am this morning to let them know that my hot water heater is leaking. The plumber did call, but because AHS deemed it not urgent, he's not coming out until tomorrow. I myself, isolated the water heater by shutting down water to it and I turned off the gas; however, water is still leaking out and saturating my carpet, and since the water that is leaking out has to go somewhere, I have no doubt that it's damaging the condo below me as well. AHS first stated it was not urgent because I had cold water and according to them not having hot water is not an urgent situation. They have totally missed the point here, THE HOT WATER HEATER IS LEAKING WATER AND CAUSING DAMAGE! They focused on me not having hot water. This company is horrible and should be shut down. I've called my insurance company to make them aware of the non-response from American Home Shield and the damage that is occurring as a result of their nonresponse and classifying it as non-urgent because I have cold water.

The service people that this company sends out must be instructed to collect their service fee and not do any work. I have not had anything but substandard service from any of the people they have sent out. I have had plumbing service and service on my dryer. All of my experiences required multiple calls to American Home Shield and the service companies to get anything done. My latest experience required me to make innumerable telephone calls to both American Home Shield and the service company they sent out to finally get their plumbing service, Bear Plumbing, to replace a broken appliance. The replacement appliance they put in was so substandard that I paid a second reputable plumbing company to remove the brand new appliance and throw it away. The American Home Warranty representative told me to "read my contract to see that American Home Shield is not required to replace an appliance with the same quality of appliance."

After 15 years of contract with AHS, my one-year-old dish washer just out of MFG warranty started to make noise. The technician came, looked at it and left. Later got a call from AHS denying the claim, saying because of calcium deposits in the dish washer, it is not covered. I had my previous dish washer for 15 years and calcium deposit didn't stop it from working, I explained. But my words fell on deaf ears. I asked for another opinion. They said another $75 charge. I feel I have been taken and treated unfair by this AHS business.

We have been using AHS for about 3 years and are about to renew for a 4th. I came upon this site because I wanted to compare other plans. We have probably called service 5 or 6 times in the last 3 years. They have been: Heater not working. AC not working. Dish washer leaking. Bake not working in our gas oven. Lift pump from the basement not working (twice). Leaking pipe behind the shower.

This has been one big disaster after another. I have been without a refrigerator since last Thursday; however AHS doesn't care. They have sent three different people to my home. I am told that I had a freon leak but it is not fixed, it's a temporarily fixed until it leaks again. I lost food over the past couple of days due to me not having a refrigerator. So now I have to wait for it to leak again. Did I mention the refrigerator is 13 years old? We have invested more money to fix it than its worth. Wow they are really tired and cheap. Don't use this company. I have referred two people to this company and been with them for seven years. This is what they think of their customers.

American Home Shield is the most crooked company. Don't buy their home warranty!!! Example, they will make you wait for three weeks before they even make a call on what to do about emergency issues such as water heater! Imagine without water heater for three weeks and they don't really care about it. Every time you call in a new person answers and you have to start over every time. Contact me. I have all the audio recorded from their customer support team. It is clear how rude they are and how pathetic their customer service is.

AVOID AT ALL COSTS!!! Bought a policy when I bought my new home and all was good. Then 2 years later my washer started leaking and I called. I was told that my washer was not covered! Apparently when I signed up with them, it was not a blanket policy that covered all my appliances and item, but it only covered my *Top 10*, so only 10 items could be covered and my washer wasn't one of them. I told them that I never picked a top 10 and knew nothing about it and what were they? 1. A/C including duct-work, 2. Dishwasher, 3. Garbage disposal, 4. Water heater, 5. Plumbing, 6. Dryer, 7. Electrical, 8. Heating inducing duct-work, 9. Built-in Microwave and 10. Ranges/Ovens/Stove-tops.

I had AHS with my mortgage company for years. Chase finally dumped them a month or so ago. During my seven or so years of paying for AHS coverage, I actually had one repair. My fridge had a problem and they did finally get it repaired after a week or so, numerous phone calls and two visits.

This company is a joke! Just like all insurance companies. Pool motor went out. Denied claim! Pool filter sprung a leak. Denied claim! Waste your money if you want to but I feel like I should warn you.

I called in on Monday morning for a backup in Master Bedroom restroom. It started coming out in the backyard. They were somewhat prompt and got someone there 24 hours later... PROBLEM... the guy shows up with tennis shoes and totally did not look ready to work. Immediately said that he needed 2 pieces of plywood to do the work and that I was to call back and set another appointment... Long story short I was peeved... never had I heard that.

I had the insurance for 9 years, didn't call for anything till this year. This winter, the heater was not working. They said it must be replaced. They said they only cover the heater but I have to pay for the others such as code violation, which is not covered. Total of $3500 I have to pay out of my pocket. This is a rip off. I asked them how much are they paying. They said it is trade secret and they can't disclose.

What a racket! Sent out plumber to repair leaking pipe. When all was finished, was informed that I need a new pressure regulator, no coverage and a $520.00 bill to pay. Still had to pay $75 AHS deductible even though they were not going to cover. I had been paying them for over 9 years! Their offer to me... $100 if I did not cancel for my trouble, but would not pay me the $100 if I did cancel. I figured I had paid them somewhere between $4500 and $5000 over the 9 years. Do your own math. Self insure yourself. You will come out on top and not have to deal with AHS and the contractors they are in cahoots with.

I have been a customer for 13 years with very few repairs. I recently had a busted water heater and was not satisfied with the results. They sent a new plumber which I was not happy with. The first person said I could have about $400 out of pocket expenses depending upon what was needed; however, they would not start the repair until I had paid it up front. I had checked with two other plumbers and was told my out of pocket should have been about half that. When I tried to get AHS to transfer the work order to another contractor, they refused. I tried explaining that I had been a loyal customer for years and felt they should try to do something if I was unhappy with the contractor.

I had AHS for several years. To begin with they were prompt getting the contractors out and were fair with the repairs/replacements. However, earlier this year they started getting awful selective on what they wanted to pay for. Even though it was covered in the contract they would come up with some excuse/exclusion that refused them to pay for it. After the third incident like that they sent me a letter saying they would not renew my annual contract. That was great news, since I was about to send them one saying the same. They still took my monthly payments during the time they were squirming out of paying for repairs. Go figure.

Don’t waste your time or money with AHS and their home warranty programs! In both cases, furnace annual check-up and a garage door repair, AHS contracted with companies approx. 30-45 miles away from my home. This made getting service work done promptly difficult. Both companies, when they found out how far away I was located, had issues getting service times set-up and used the distance as the reason. This, despite I live in a community of approx. 65.000 with many furnace and garage door services in a 10 mile radius.

Paid for home warranty but when I needed it, they did not pay for anything. My bathtub faucet is leaking and needs to be replaced. I call American Home Warranty and they say "yes, your plumbing is covered." OK great but when they find out they have to remove the side of the garden tub to replace the faucet, things changed fast! The plumber quoted $1070.00 for the cheapest faucet labor included, and American home warranty authorized $70.00 plus I had to give a co-pay of $125.00. WHAT A SCAM! Do not… DO NOT fall for this SCAMMING company!

They sent out a contractor to our home that messed up our pipes because he didn't know what he was doing. Then they put in an estimate of $1950 to replace side arm part on the broiler when the hot water heater went out and we had two other people that does this type of work come and look at it and they didn't say nothing was wrong with the broiler. Now because I don't want to use the contractor because they are rude and I wanted to get a second opinion, the rep at American Shield stated that they couldn't do that because I refused service and that I had to pay out of pocket to get it fixed if I don't go with a company I don't feel comfortable using. I don't understand why I can't get a second opinion when the first company never did any work. I'm going to cancel my warranty because they sent someone over that messed up our pipes and I had to pay someone else to fix what they messed up but I'm supposed to trust a person that demonstrated they don't know what they are doing and American Shield is going to pay $1500 to a business that didn't perform any work just amazes me.

American Home Shield (AHS)'s contract requires the homeowner to have regular maintenance and to keep covered equipment in good working condition. That's not the problem. The problem is that AHS will not reimburse customers for problems that are repaired during a Maintenance Check. In my situation, on October 14, 2013, during a scheduled furnace checkup a reputable licensed company that we use found a faulty capacitor. The maintenance rep repaired the capacitor for the cost of $131, which we paid. I asked him to leave the faulty part that he removed from the furnace so that I could provide it to AHS.

Talk about sleazy. So here is how it works (at least twice in my circumstance). Heating. I called AHS who dispatched Rose Heating and Air Conditioning who sent a repair person to my house. In spite of the fact that my unit (a Night and Day unit) was built in 2009, the repair person told me that parts weren't available. The unit would have to be replaced and that would cost me about $900 (misc inspections and bits that AHS doesn't cover). I ultimately went on-line and realized the fraud taking place. AHS delivers "suckers" to a vendor network that rips the consumer off. The faulty part was a GE ECM motor controller head that I ordered through a local A/C shop and installed myself.

We had a water heater that wasn't working, so we placed a service call. Repairman came out in a timely manner two days later. He said the tank had been installed wrong, wasn't even hooked up and was a preexisting condition that they wouldn't cover. Took the $75 service fee and went down the street to the next victim, I assume. Stay away from this company. It's a racket!

I am getting ready to file in small claims court for the maximum allowed which isn't even close to all the money I laid out for a worn out HVAC from 89 to be "bandaged" over and over again! When I finally dropped AHS and shut down the HVAC (up and down) and turned off the breaker and put in energy efficient window units...my bill went down from last year at the same time from $550 to $230... and I still have 4 adults in the house... No wonder the electric company kept writing to me as to why my power bill was higher than everyone else in the neighborhood. They are a rip off - don't go anywhere near them! I have all the paperwork and I am going after them because they took my money and ran!

We opened a ticket in July for an A/C issue. Sent a tech over in October to tell us it isn't covered under the warranty. It's a scam.... 100%

I've been with this company for almost two year just in case I had any repairs needed for my appliances and have recently had to request a service from them. They do get a tech to your site but you have to pay a $75 fee just for them to assess, NOT REPAIR. Then the tech tells you what is wrong and they get you by saying you have to pay so much money to bring it "up to code". They had outrageous costs for these fees and basically, by some coincidence, nothing in the contract covers what needs to be repaired.

On Sept 6, 2013, I emailed a request for repair for our tub/shower leak. On Sept 9, 2013, Carter Plumbing made a service call, spent 5 minutes evaluating the problem, collected a $75.00 check from us and left. Not hearing from Carter Plumbing, after a week, my phone call only received the answer that the plumber for the service call would have to be contacted for the requirements for service. A week later, I called Carter Plumbing. No answer. Left my number, no return call. Called a American Home Shield representative said that it would be submitted for review.

I had a minor water leak coming from heat recovery system that comes from my heat pump on my central air conditioning unit. Since it was coming from the A/C unit, I figured I would give the warranty company a call. I set up an automated appointment as that was the only apparent option. The a/c repair company called to confirm the appointment and I told them the problem, upon which he stated they didn't do work on systems with a heat recovery on it. I called American Home Shield and figured out how to talk to a person. I asked the rep first if this was a covered repair. She said it was and then I told her the one primary company won't work on that type of system. She said there was no problem, they would find one that could. They showed up a couple hours later.

I called American Home Shield on Sept. 12, 2013 Thursday, about my 3 ceiling fans and no one has come out to fix them. I talked to someone on the following Monday, Sept. 16, 2013. Still no one came out. Today is Oct. 3, 2013 and I am calling again and to try to get my ceiling fans fixed. What is the problem with this company? They gave me a time limit for the technician to call me by Oct 4, 2013 12 p.m. I am really trying to find another company because this one is not working for me.

I've had issues with my compressor (outside unit) and air handler (inside unit) for years. I can't tell you how many times last year AC repair guys came out to fix things. Every time there was a fix, it was a $75.00 charge. Every time something broke down, it could take days before someone came out - so no AC and I live in Florida. Finally, last August, AHS approved a new outside unit. I still had to pay $500 for the pad, hurricane clips and removal of old product. I had to borrow that money. I had several issues after that with the air handler. The air handler is sooo old. They just have people over and continuously repair.

I have never had an experience with any company that comes close to American Home Shield nightmare. It takes them more than two weeks to get an air conditioner and a cherry picker to get the unit on the roof of the condo building. The air conditioner is too big for the coils in furnace so it only blows hot air. They quoted me a price of 627.00, leaving off the price of the R22 so an additional check of 140.00 was required. The unit was finally installed on 9/11 and has never worked correctly.

We have a Takagi Tankless Water Heater, which can only be repaired/services by certified installers/companies. Ours broke, no more hot water. We called AHS and suggested they let us use a local Takagi rep company to fix this, assuring them that whoever they sent would not be able to handle it. They insisted, so Ideal Plumbing came out. They spent an hour and then left not knowing anything. We called AHS back, and this time they verbally said, if CNS Plumbing is certified to work on the Takagi units, call them and use them. So we did, they came out and fixed the problem, to the tune of $700.00. We then sent fax copies of the repair invoice, the Takagi web site showing the few certified repair companies, and our AHS contract showing that if we were given authorization to use an independent contractor, AHS would reimburse us for the repair fee of $700.00.

A counter top electric stove flamed up and stopped working. I called in and requested a repair. Over a period of about 3 months and five plus techs who came out to check it, all told us it could not be repaired and suggested replacement. All the techs submitted their findings to Home Shield. Every time I spoke with Home Shield they would say they needed another opinion and we would start over. The phone reps could never move past their scripts and were of no help because most often they had no documentation of all the failed attempts to repair it. I finally spoke with a manager/supervisor and finally realized the most I could expect from them was nothing but more attempts to fix something that could not be repaired. I ended up buying a new stove top and had it installed.

I got this home warranty with the purchase of our home, included in the purchase price. I had an issue with my built-in microwave. The plastic around the door began to fracture and now the microwave will not turn on. I called the company, they sent out a repairman. Paid the $75 for the service call only to have AHS tell me that the breakage was caused by "excessive force". Really!!!!!???? The unit is 20 years old and was only used normally, no slamming whatsoever. Maybe AHS should work in law enforcement, since they are magically able to tell you how something was broken. They told me I could pay to have another agent come out to give a second opinion for an additional $75, if they determine the same conclusion. These agents work for them, what do you think they are going to find? You will find a list of excuses they use for why something is not covered under their "Exclusions". And if the item is not on the exclusion list they will flat out lie and bend it to make it fit.

Repairmen that were sent to repair/replace kitchen faucet were polite and professional. However, when they couldn't repair faucet they said they would replace it, didn't have replacement with them, made another appointment to come back. On second visit, they brought what was described as a "contractor grade" faucet which was vastly inferior to original. I called AHS and they refused to upgrade. I had to go to Home Depot and purchase a faucet myself which necessitated a third visit. I would not subscribe to this AHS service ever again if this is typical of their level of customer service! Oh yes, there is a $75 service fee on every call in addition to upgraded parts you'll want to use.

I have been with AHS for over 2 years now. I have only needed them for my HVAC system. For over a year, I had to consistently call them because my system continued to run out of Freon. They continued to send out the same company who would always tell me that I have a leak. Prior to leaving, they would advise me that they fixed the leak and filled it up with Freon. They would then charge me for the service call and the Freon and leave. Two months later, the same thing would happen all over again. After this same scenario played out several times, I finally requested that AHS not send out this company again. They then sent out another company, who did a leak check and advised that there were no leaks in my AC unit itself and that the leak was actually in the line set.

My dryer failed to work starting May 2013 and AHS sent numerous repair people to work on the dryer and replaced about every part in the dryer and it still remained not working (this dryer is a 1987 model). It is now September 24th and I finally got a replacement dryer, but the company refused to install it. I now have to figure out a way to get it installed. This process has been very frustrating. I have placed exactly 36 calls to AHS 800 number and have been on hold at least 30 minutes or more per call. I have had 9 home repair visits related to the dryer and had to take off 4 days of work.

My hot water heater started leaking and I wasn't able to shut the water off. The water leaked onto and into the drywall. I called American Home Shield and they sent a plumber. The plumber said it would be $495 to replace the hot water heater. The fee included $155 for a building permit. When the plumber left, we realized he never removed the wet drywall from under the hot water heater and put the new one on top of all the water. We had no way to dry it and now we are looking at ugly mold. Beside that, the plumbing company never pulled the permit. The permit costs $56.57. AHS won't stand behind any of this. No guarantee and no permit and too bad about mold.

I have been with American Home Shield for eight years. We didn't have many problems where we had to utilize the warranty. Until now…Our A/C broke down. We called American Home Shield 15 days ago; A/C is still not repaired. They are now sending out a THIRD vendor for a THIRD opinion. The two vendors concurred. What American Home Shield wants to do, instead of replacing the air handler, they want to replace the module, which can't be found.

I had decided to cancel my policy with American Home Shield, since even though they claim to replace appliances that need it, my AC unit and washer were repaired multiple times - when they arguably needed to be replaced. I realized that the monthly fee I was paying, on top of the "service charge" really didn't add up to be a benefit. Plus I realized that I didn't really trust the technicians that AHS was sending out to my house.

My first and only experience was awful. First, they sent a contractor to fix the air conditioner. We waited a week for them to order the part... Finally, it came in but it was the wrong part so we had to order another part, which was AHS's fault and they admitted it also. The contractor that was sent said that this happens all the time, that they almost always order the wrong parts, which in turn is making that company look bad like they don't know what they are doing, not to mention this is in the middle of summer - it was hot, hot out... Anyway, finally got it fixed. I called to complain and ask for some type of compensation. They said that they offered me a ticket or whatever it's called for a free service fee the next time they were to come out... never happened but said that we denied the ticket for $75. They said that basically no matter what, we denied the ticket and weren't going to get it which was a lie. I asked them to listen to the call which she, the supervisor, said that she would listen and call me back in 24hours - never heard back at all. Everybody I talked to which was about 3-4 different people, they were all rude and moody. Horrible, Horrible, Horrible service!!!!

I have been waiting 7 days for my air conditioner to be repaired. I have made repeated phone calls to American Home Shield and so has the contractor, chosen by American Home Shield. Repeated phone calls and messages have been ignored. This company and the people who work there should be ashamed of themselves. Angry doesn't cover exactly how I feel. I feel used by a company who had no problem cashing a check for a year's coverage and then ignored my plea for something to be done.

My AC went out on a Monday three weeks ago. The temperature has been in the hundreds all summer. I have been paying premiums to AHS for years and with all the bad experiences, I thought I would call a local AC repair guy I know and trust to take a look at the system first. When he arrived, he cleaned out my condenser and told me I had a Freon leak and that the compressor was burned out. I called AHS and when they arrived on Wednesday, the guy they sent acted as if there would be no problems with getting it replaced.

Contractors sent out, parts are ordered and never come back. On air conditioner and pump on tub. Call back many times and get excuses. Asks for the buy out to get my own repairmen and still no answers. Home Shield sent so many repairmen out for second and third guesses and get the same results. Every time I call, I get the runaround. I told them if they are not going to fix anything to cancel my policy. I've been waiting for a month and no answers. I told them I have a heart condition and I can't take the heat, or use the tub, which I understand is a code violation also.

Just bought a home and as the summer started, our air conditioner stopped working. They sent a technician out and he claimed we broke it. Yeah, me my wife and our newborn broke the AC. They passed us around on the phone, did some ** investigation, then said we broke it. I could never speak to a supervisor. All this over a job I'm sure is not that expensive. I would never recommend them, to think if it was a big job how quickly they would have denied it. It's really just sad, but we will tell absolutely everyone to stay away.

I have been a customer with AHS for two years. NEVER had to use them until this summer 2013. Recently about four or five months ago (April) my air conditioner started not cooling my house. I made a call to AHS for them to come out and repair my air conditioner. I had to wait such a long time for a representative from their company to answer the phone. Afterwards, I had to wait three days for someone to come out to repair my air or so I thought. That was five months ago after paying service fees and paying someone else to patch up their contractor's work. This has cost me over $2,000.00.

My air conditioning unit stopped working in September. The outside air temperature was 104 degrees. I immediately called AHS and initially was told a tech would be out in two days. I managed to move that up to the next day. About 11am, the tech showed up and without even checking my system proclaimed that it had "lots of life left in it"... It is approximately 20 years old and had stopped working the day before. He immediately demanded I pay him $125.00 at which point I suggested he leave my property. Subsequent calls to the AHS area "Representative" were not responded to for a week. I finally reached this person and was told I would receive nothing and knew nothing about air conditioning. Her attitude was dismissive, sarcastic and indifferent. I finally spent $3,750 and had my own a/c contractor replace my compressor and coil. I will never be reimbursed by these crooks at AHS. Do not do business with these people. Their business model is quite simple... collect premiums and deny claims. Shame on them!

Just another insurance company - but I have had better experiences with others. AHS will take your money gladly, but when it comes to service - they are really bad - long wait periods - being bounced from one department to another and accepting/denying your claim.

It is now day 8 without A/C in Huntsville, Texas with a temp of high 90's. What part of this service should I be happy with? I have 3 Boston Terriers, 6 birds, and a tank of fish that can't take the heat much longer, not to say what it is doing to my diabetic sugar level. I don't understand why the repair company that American Home Shield sends out can't fix the issue and bill American Home Shield. Why should a homeowner have to wait for parts to be shipped from who knows where to their contractors that is on contract with them? Very upset customer.

We have been paying into this warranty for a number of years. We have used the service 4 times. Each time we get the same type of repair men, UNPROFESSIONAL. AHS has no idea who they are. And that's the let down to this service. We had a fridge go out on a Sunday. No one came until Monday late at night. Food was ruined. We had to call AHS and repair service multiple times, the recent being the hot water tank started leaking from the top of the unit. We had water everywhere. We drained the tank, shut off the supply. Rescue Rooter supposed to be between 9am-1pm, had a no show until 5pm with repeat calls. Guy won't take our word where it's leaking, turns it all back on, water everywhere.. States we need to replace, starts to tell us our share close to $600.00. Seemingly that's without the tank because AHS pays for the tank, but the kicker is he puts it in, but we need to pay $175 for an inspector. Which makes us realize You're not a PRO... We got a local PRO company at 8 pm at night install a nice Whirlpool for less than our estimated portion.

I contacted AHS about 4 weeks ago because my AC stopped working. The contractor they sent out was supposed to come between 12 and 4pm. They didn't arrive until after 6pm and never called me to give me a status. I had to continuously call them to find out where they were and when they were actually going to get to my house. The technician put freon and stop leak in my ac and left. Fast forward 3 weeks later and I return home from being out of town and my ac has stopped working again. I called AHS and they are no longer working with the company they originally sent out to fix my ac so they have to send it to a new vendor and I have to wait 2 days for the new vendor to come out.

I purchased a home in August 2012 that came with an AHS warranty. I never used until May 2013 due to AC having a freon leak. I called to schedule a appointment and the sub contractor they connected me to was very rude. They wouldn't work with my work schedule and I was unable to schedule a appointment one week in advance. They instructed me that they would call me mid-week to setup an appointment late that week. I never received a call! I called myself and setup the appointment, between 12-4. The technician didn't arrive until 3:45, was here no longer than 15 minutes. He told me the AC unit had a freon leak, he filled the leak and added freon.

We have had AHS insurance for many years on our vacation rental properties. This year in July the air completely stopped working at our Panama City Beach gulf front condo. We had already had AHS send Total Air Care out 2 times before in May and July. Total Air Care said the first time it was a stopped up tube and the second a rusty drain pan. We refused to have the drain pan replaced because they told us they would have to take the unit apart to get it and go make a custom pan which would take several days. This is our peak rental season so we wanted to wait until off season to do any non critical repairs.

service for that reason...This has been going on since June. They keep taking monthly premium out of my checking acct even though I called numerous times to cancel the service. I am tired of calling them because they don't do anything to help the problem except take your $$$$..

Do not sign up with this warranty company. They claim to be endorsed by realtors but in AZ they do not have companies to come out and service your ac within a couple hours. They tell you your contract reads 24 hours unless it is an emergency. Are you kidding me? You can die in Arizona from heat stroke in less than an hour and the company sends people who have no company uniforms or company ID and actually were on cellphones and DID damage to our electrical box and diagnosed it as low freon when it was something worse and had no tools or freon to fix problem. We called and paid out of pocket a local company who told us an entire different problem.

It has been 3 weeks since we have had hot water!! AHS had a plumber come out to look at our tankless water heater. He said it was fixed, but the moment we turned the hot water on, the system shut itself down. Yet another day off of work to wait for the plumber again. The plumber determined that the water heater could not be fixed. After much fighting and back and forth (with the plumbing company agreeing that the system should be replaced) AHS agreed to replace it. They told us they would order the part.

AHS customer service regarding AC repair is poor. Complaints: continue to charge customer for Freon at $50 per pound on unit that needs to be replaced, mixed up invoices multiple times on two different AC units, customer given the wrong fees owed multiple times as a result, multiple people from AHS calling customer daily with wrong or misinformation (they are not updating notes or communicating effectively), tells customer they will not be able to make repairs due to Labor Day weekend holiday & ordering of parts but can make repairs to unit by the following TUESDAY or WEDNESDAY.

Vendor never finished the job and made me follow up on them and finally finished. Also got billed twice for same job. American Home Shield did not protect me either so be careful for both of them. AHS is not gonna protect you. I had all the receipts and notes but AHS did not care and provided me very poor service.

I bought a condo about eight years ago. At the time, we were advised to purchase a home warranty policy because we didn't know the age of the appliances and AC unit. We believe the AC is the original one put in when the building was built over 30 years ago. After a couple years, we had to call AHS to fix the air conditioner because it wasn't cooling and running constantly. They sent out a contractor who put freon in the unit. This went on almost every season when we started the unit. They continued to pump freon into the unit without ever looking for the leak. This year, we call AMS in April to come out because the unit wasn't cooling and running constantly. They sent out a contractor who said he couldn't put freon in the unit because he finally found a leak. He said they would have to come back because they had to get a part. When that part didn't make it work but a couple days, they came out again and had to order another part.

I have had AHS for 14 1/2 yrs. I have called them every year since purchasing my home regarding my air conditioner in the summer and heater in the winter. Multiple service calls every year for both issues. Still doesn't work. They hire contractors that don't show, reschedule after you wait all day for service, or tell you someone will call you back. They don't. They close the job tickets and it still doesn't work. I currently have 3 open repairs, air conditioner (hasn't worked consistently in a month, sent 2 different service providers, had my 8th visit today, still not fixed), my stove which hasn't worked in 3 going on 4 weeks (they sent 2 providers), now this evening my water heater went out and it is 7 yrs new. Said they only have one provider that services the area. This provider has the worst consumer scores for not showing up. I called them directly and their voice mailbox is full.

Purchased a pre-owned home. They had to come and charge a unit and were very unclear on the Freon Charge leaving me with a $400.00 charge on top of their service fee of $75.00. I have an elderly heart patient (parent) living in so they cannot take the heat. This was done back in June. It's now August and more problems, naturally a holiday weekend, they were out on Friday to check, assured it was corrected... It was until today (one day later). Now they say, "It's a holiday weekend and no one is available, we will send someone tomorrow." Well, we will see how that works. Calling my attorney Monday. Their legal team does not scare me. I have a considerable amount of money too and will keep up the fight until they are exhausted from all of the legal filings, not to mention the Texas State Attorney General's contact as well.

July 11th, I contacted AHS because my A/C unit was not cooling. Finally on the 14th, after numerous calls to find out how long it takes their contractors to respond, an appliance repair company (not an A/C company) came out. I was out of town at the time and had a neighbor give them access. I was told by phone that the Freon was low and he would add some. My neighbor told me that he didn't even look for a leak but just added Freon. When I returned home on the 16th guess what? The air was not cooling. I couldn't stand the thought of calling AHS again and waiting 4 days for some incompetent repairman to come out. A friend of mine asked me to call an independent licensed friend of his to look at it.

I got a call from AHS telling me the ble disposal of the air conditioner compressor was not covered and I had to pay another $80 to get it disposed. I have already paid the contractors $375 in the last couple of month. Now I have to pay them another $80 to dispose of the compressor. This is ridiculous! I told the AHS agent that called I will not renew my policy which I have had since 1998 with them.

They took their contract, and took unrelated parts to apply to a valid claim I made. There is no recourse to their illogical and twisted explanation except to sue them. They have full time lawyers, and lots of money. What do you have? In my experience, I would suggest not doing business with them. They are deceptive, and there is no way to reason with them.

We have had an AHS Home policy for 20 years. Coming home from a summer away at our vacation home, we noticed the policy had passed expiration and attempted to renew online. The website informed us that our renewal was suspended. We called the contract renewal number on the website. The number was wrong and we needed to go through several referrals by AHS agents. Finally, with the contract renewal agent on the line, we were informed that our contract renewal was blocked, and we had received a letter from their Law Department in June explaining the decision. We vaguely remembered a letter, opened among a mountain of vacation mail, saying our account was suspended but offering no real explanation.

They have tried to fix a Short circuit that has caused 3 spontaneous fires at my home. They refused to replace my stove, letting my family's life in Jeopardy.

We were having plumbing problems, a plumbing company came out to our house, submitted paperwork to AHS and they approved the repair. The day that the plumber company came out to fix the problem, AHS called and told us that we were not covered for that. They called the plumber and he just left saying that he could not be here because he was not getting paid. Took over a half an hour to get someone on the phone, horrible company!

I've had AHS for 10 + years.. Never needed their service on anything.. For the FIRST time needing to go through them because my AC unit went out and OMG what a fiasco. I won't go thru the entire and LOOOOONG and drawn out scenario, but suffice it to say after 6 (yes 6) AC contractors who all refused to want to go any further because it needed a new unit I finally got a contractor to do the work. When speaking with this contractor I asked him why no one would do the work and he explained to me the reason is because AHS pays so little to these vendors to do these big jobs that no one wants to do them but in fact that this was his LAST job for AHS because of the games AHS plays with the contractors.

I contacted American Home Shield on Tuesday 08/20/2013. My refrigerator was losing the chill and the temperature was 72 degrees. They set up an appointment for 08/22/2013 even though I had medicine that required refrigeration. The appointment was between 8am and noon. The repairman arrived at 11.15 am. The repair company Countrywide Pro Serv stated that ice was blocking the drain valve and needed to be defrosted for 24 to 48 hours and it would drain and work properly. This did not make any sense to me. I contacted AHS and they stated that they needed to talk to the repair company before sending someone else. I asked to speak to a supervisor and was put on hold for 2 hours.

Finally AHS approved new compressor but after being in August Heat for 2 weeks. However, Myers AC is coming next Tuesday to install but there's a post that Myers installed incorrectly NOT flushing lines...

I have had AHS since 2008. My first year, my air conditioner was out of service. AHS took 4 days to get someone to come and replace the entire unit. It was extremely hot outside and to them it was not an urgent matter. 2010, my microwave stopped working. The first service call was supposed to come from Sears (a store I dislike) but since they could not get a repairman out for SEVERAL weeks, they called someone else in. I was satisfied that one time. Yesterday, my entire refrigerator and freezer no longer were working. We discovered it when we went to get ice and water was on the bottom of the freezer. We had to throw away all our food.

I bought one year coverage for about $810. After about 40 days of purchasing the contract, my swimming pool filter system broke. I called AHS and they referred me to a plumber company. When I called the plumber company, they only have one employee, who returned exactly 1 call to me at 7am during the two days I was trying to reach him. And this plumber has never fixed a swimming pool. I called to cancel my contract and I was only refunded $600. This company is like a fraud.

My AC went out the end of June. I contacted AHS on 7/5/2013 and it is 08/21/2013 and I still have no air, after 6 visits from 3 different HVAC contractors and about 16 lbs of Freon. I filed a complaint with the BBB and they have been better about contacting me but still no air. The last visit, the contractor advised AHS that there was a leak in the evaporator and possibly the condenser. The contractor also strongly recommended replacement. This guy by the name of Don, not sure of the last name because he didn't leave one on the voice mail, left a message saying they would replace the evaporator but I had to replace the condenser which I gathered from them is the outside unit and that the contractor that came out has a great deal for me. The contractor will replace my outside unit with a Trane for $2000.00. Apparently, the state of NC requires the coil and the condenser needs to be the same brand. My receipt that the contractor provided me states the condenser possibly has a leak as well. AHS has to be the worst warranty company still standing. I have contacted an attorney to start a 3rd class action lawsuit against this company. I have promised them its in their best interest to repair my system, if not it will cost them a lot more than they are trying to scam me out of.

This company will do everything in order to deny you the legitimate coverage on any non-trivial repair. I advice anyone to drop them immediately, as it is just a waste of your money and you will be paying for your repairs anyway. In my case I have a small water leak in a kitchen wall that is showing up on the exterior brick wall - there is no damage inside. I called AHS for help, they sent a plumbing company 2 days later and the technician told me that in order to do the repair several bricks from the wall should be removed so an opening is made in the wall. AHS confirmed the coverage for this work and 5 days later we had another appointment to make the necessary repairs.

I took out the policy with AHS about 1 1/2 yrs ago. Last summer my air went out, called AHS. They sent a company out about 5 days later. This co. said I had a freon leak. Put in freon & said they fixed the leak. Lasted summer of that year, 2012. Called them early 2013. Air would not cool. A different co. was sent out, said we had a leak, fixed it, $75. Called AHS a couple of weeks later, not cooling. Sent same co. They replaced a coil, no co-pay. A few months later, running almost all the time, called, sent a new co. This one said it was dirty, another $75. I asked why I was having to pay again for the same problem. Told me it had been over 2 months. My refrigerator needs work, I'm gonna try one more item.

Was in my kitchen when I felt something drop on me. Looked up and saw a leak coming from a light fixture. Called AHS to send a repairman. Man came, looked and said it needed to leak more to identify where the leak came from. Next day the ceiling is starting to sag. Different guy comes and looks around, finds nothing but the obvious leak coming out of the ceiling. While he is there he apparently repaired a flapper in one of the toilets (which I did not ask for or even knew there was a problem). He says, "Let it keep leaking so I can locate the problem" and he will be back in the morning. I pay him $60 for the service call.

Dishwasher stopped working. Called AHS, missed the tech's call so we had to wait almost two weeks to get the technician out. Tech came out, determined the circuit board was bad, ordered part. Another week went by, tech returns to find out that did not fix it. Called in for another part only to find out that the other part is no longer. I argued with the Corporate Manager about how much money they were spending having the tech come back over and over again. Finally, AHS agrees to replace the dishwasher. Another week goes by. Now it's been over a month since the initial call and still no dishwasher. Finally, new dishwasher arrives. Another week goes by. Installer comes, installs dishwasher, new one is broken. Now we are fighting with the Customer Relations department and they are not calling us back and the Manager is always in a meeting. Another week goes by. Now we are still waiting for someone to call us back and lets us know if AHS is going to replace or repair the new one that is broken. Looks like we are going to cancel our membership if this does not get resolved.

My heater went out on Christmas Eve Day. There was snow on the ground and average temp in the mid thirties during the day. When I called AHS about repairs, I was told that it was not an emergency and someone would contact me after the holidays. They finally did fix the heater while destroying much of the access area requiring refinishing (woodwork, etc.) and painting. One of the worst companies to deal with. Cost a lot more than the monthly payments. Not worth the hassle. Not recommended.

We became a AHS member in 2009. We called from time to time with small things with no problem with getting things fixed. On July 10, 2013 our 4 year old a/c compressor went out. I call my AHS warranty feeling assured I would have my a/c back working in no time. A repairman was sent out 7-11-2013 we paid him $75.00. I told him our unit was under manufacture warranty. He left and the next day 7-12-2013 we got a call from AHS saying our a/c would not be covered due to lack of maintenance on our part... Seriously?

I cancel my warranty with AHS on the 13 August 2013, they have for a year taken the payment out of my account on the 17th of each month. The day I cancel my warranty, AHS took the money out of my account. They were not authorized to do this and the customer rep was very rude and disrespectful. DO NOT USE THIS COMPANY.

HORRIBLE! This is a national home warranty company that has over the 13 years I was a customer decreased coverage and increased prices. My most recent claim has been such a nightmare to deal with. The customer service rep I was on the phone with today was so incredibly disrespectful that she LAUGHED at me twice during our conversation. When I asked to hold for a supervisor she told me that she can't do that and that I need to get off the line or she would hang up on me. I would not recommend this company to any consumer who expects any level of customer service for their money. I have been without air conditioning for a week with three small children in August in Atlanta and no one there even seems to care.

My AC didn't work when I bought the home last month. The seller gave us their AHS warranty with the sale of the house. They are a nightmare. I have had 7 visits in the last 3 weeks to repair the unit. The unit is old it has to be replaced. AHS just wants to do patch work so it keeps running to buy them time. It'll work for a li'l while, but eventually the AC unit broke again. What a piece of trash company.

I received a policy for purchasing my 30 year old home. Every time I have called for service, they send a repairman who collects the $75.00 fee and tells me there is nothing wrong with the appliance. Several of the repairmen have admitted that they are instructed to do the least amount of work and/or tell the homeowner nothing is wrong. I am tired of wasting my time with this company. It is nothing but a rip off. Once the one year contract has expired, I will put it in the trash, where it belongs!!!!

We are disabled and our air conditioner has been out for 3 weeks. I have called the people who are supposed to fix the air everyday, they say it is on the truck. I have called American Home Shield every time too. They told me they would pay for an AC I bought one for 199 and then I was told they would only pay 125. We have been sleeping on chairs and on the floor for 3 weeks, it seems like nobody cares. I have had 3 heart attacks, breast cancer, and a bad back and neck. I would not recommend this company to anybody. I hope I get it fixed before September if we are lucky.

This company's sole purpose seems to be denial of customer claims or to derive some type of mitigating circumstances from the situation to ride or reduce service claims. HORRIBLE, HORRIBLE service each and every time I've attempt to take opportunity of my policy! To add, I just gave away $75 to one of AHS accomplices, for them to tell me that an obvious water leak is not covered, because I should have perform preventative maintenance on my toilets by replacing the toilet rings every 3 to 5 years. Seriously!

Here is my ridiculous AHS story. On Monday, 7/29/13, the fan on my outside AC unit broke and fell into the unit. I immediately called AHS. On Wednesday, 7/31/13, a repairman from Piedmont Mechanical came to my home and repaired the unit for $75. On Friday, 8/2/13, the AC went out...though the fan still worked. I immediately called Piedmont and AHS but the weekend had begun and I had to wait until the following Monday, 8/5 to try their lines again. I live in GA by the way and it's hot. On Monday, 8/5/13, I called AHS and informed them of the situation.

I suspected my AC unit failing Sunday night but waited to be sure until Monday morning, when I called AHS to send a technician out. I live in Florida and my house temperature quickly started hitting the high 80s. The technician they sent from Joe Cool called and scheduled the service call between 12-4 but did not arrive until after 5 PM. He came out and wrote up his invoice, which I made my own comments on the invoice after my AC tech friend advised that they are trying to upsell me for other service that has nothing to do with my condenser fan motor quitting.

I call AHS because I had a leak outside my house in the front yard near the outside faucet and I explained to them that it was outside the house. Approx. 6 hours later, a plumber called and scheduled an appointment. He comes out and looks at the puddle and says, “Oh it's your sprinklers and that's not covered.” I pay him $75 and he leaves. I then pay landscapers to dig up the yard and it is definitely not the sprinkler, it's the main water pipe.

I filed a complaint with the state Attorney General's office against AHS after they failed to replace my dishwasher 8 months after it was declared irreparable. I got a letter today from the AG's office with a copy of a letter they received from AHS saying my claim had been resolved. It hasn't been. If everyone with an issue would file a claim with your state Attorney General, maybe they would do something about this obviously corrupt company. It's easy and it's free to do this.

I have had AHS on two properties, one for almost 10 years. During that time, several minor plumbing issues, one water heater replacement and now, compressor replacement in the A/C condenser. Both the water heater replacement and the compressor replacement have excessive noncovered costs that I must pay out of my pocket or get a 'cash-out' amount from AHS, fix the problem at my cost and then the replacement is no longer covered under AHS home warranty (hot water heater and the entire A/C unit in this case). I cannot get a second opinion nor another cost estimate from another contractor according to AHS that they will take into consideration regarding the repair. In both the hot water heater and the compressor repair, it is my opinion that my out of pocket costs (noncovered costs) are very close to what it would cost me to have any contractor do the repair without the AHS warranty.

My experience over the years with AHS is that while they are willing to take your money each year, they go out of their way to NOT pay claims. Most recently, my hot water heater leaked and the ceiling below fell in. They sent out a company to do the repair and he said that he needed to make a "bigger hole" to do the repair and that they would do a cash out and pay me and I would hire my own contractor. I just got a call that they do not repair ancillary damage. Really?> What is the point. This company is just awful.

Why can’t I ever speak to a supervisor or a manager? Please send someone with the skills to fix my Air Conditioning Unit. I have been waiting for almost two months for AHS to send an A/C repairman that knows what they are doing to fix the A/C in my house. Customer service keeps giving me the run around and I am still without A/C and I have small children in the house. They sent a company and the technician did not inspect or test the unit charged me for the refrigerant and deductible $112, then the next day the same problem again.

I called when my water heater burst. They came out the next day and refused to work on it. They told me it would be 2-3 weeks and I would have to pay a $90 disposal fee. They also said it would be 2-3 weeks before they could get a new one in. I found a repairman who came out immediately, disconnected the electricity, re-routed the plumbing so we had water and found a replacement water heater. It will be installed today. Despite multiple calls to AHS, they have steadfastly maintained they are no obligated to stop leaks or fix a broken appliance within a 3 weeks!

On August 2, 2013 American home Shield sent out a company to my home to fix a problem with my A/C. The tech replaced a motor and never went in the house to check the temp. There was no change in the air in the home the house remained hot. The tech never called me. I called AHS again on Aug 3 and they told me they would send a service request back to the same tech. Tech came out on Aug 5. Tech checks everything but does nothing and says it's just hot outside. The lady who answers the phone for the company tells me A/C were not meant to make us cold but simply meant to cool the temp down. She says it's just hot so it's going to be hot in your house.

I have been besieged with numerous emails from this company trying to get me to sign up. When I tried to unsubscribe to their persistent emails they have since sent far more, now up to every 5 minutes. Obviously they are angry that I tried to unsubscribe. Beware of this company. They are evil and vindictive.

I called AHS yesterday. My PTAC unit is leaking water all over my carpet in our bonus room. They took my call and gave me the name of a contractor, and put it in their system. I called the company, no answer. Went to their website to check them out and searched for reviews. They had a C rating with BBB. There were customers that had worst problems than me. So, I call AHS back told them I didn't want to deal with that company. They gave me another contractor. I called them. Still haven't heard from them. I'm paying for nothing.

AHS uses House Pro to repair Air Condition problems. House Pro is a rip off company. They will send their technician first who will make your AC system worse and the next day they send their sales person who will frighten you with all the problems. They will quote double the amount to replace the AC. They will finance to get you into the trap. They quoted us $11,550 to replace the whole system. I got 2 more quotes and they were half the price. Please beware. DO NOT let any of their TECHNICIANS go to your attic or check your AC by themselves or they will damage it more and make you fall into their trap. DO NOT LET THEM COME TO YOUR HOUSE.

I contacted AHS three weeks ago about my a/c being out. The service man showed up on Monday as scheduled. After trying to repair twice, he ordered a new unit. Through a comedy of errors (not the contractor), I still, 3 weeks later, don't have a/c. They sent the wrong unit, lost one, sent to the wrong address the last one. I live in Texas, am an asthmatic, old, frustrated and hot. It is in the triple digits as per usual in July and August here. I have called, complained, asked for answers, asked when can I expect service, etc. They've promised to call me back but have yet to do that. They do not care about their customer's discomfort, service, or any agenda but their own.

On July 23rd 2013 I submitted a claim with my home warranty company (American Home Shield, contract# **) to service my Air Conditioning unit. The unit was leaking from the pan under the unit in my attic as noticed by two rust stains in my office ceiling. Apparently a drain pipe that leads to the exterior of the house broke from the unit. The condensation produced by the unit was now dripping into the secondary pan under the unit, which is typically the case. That lead to the deterioration of that pan I'm assuming over several years (we moved into this house in 2008). On July 24th American Home Shield sent a repair technician from a company from a location over 50 miles away from my home (Legums Heating & Cooling, 8040 Peanut Drive, Windsor VA 23487), which I found curious as there are an abundance of companies in my area that would do the work.

I contacted American Home Shield on July 7, 2013 to advise them that my wash machine was not working properly and needed to have someone come out and see if the computer on board was defective. The technician did not respond as promised for more than 5 days and, when he finally did come out, he said that he could not fix the machine but had to get permission from AHS to order the necessary part. He then disappeared for a week without any follow up call or status report.

I called for the water heater (tankless) not working & Whirlpool neck massage jets (not working). The tech said the neck jets need a diverter valve replaced. He said he ordered and I waited 4 weeks, then I called them. They said it did not come in, I waited 2 more weeks and called A.H.S. They sent another tech, he said the same. A.H.S. said they don't cover jets. I argued it's not the jets , it’s a diverter valve...... the water heater needed a igniter. I explained that to the tech when he came, but the tech did not know what was wrong and told A.H.S. that the water heaters venting most be installed wrong and A.H.S. said they will not cover. I purchased am igniter online and fixed in 20 minutes. Still no next jets and I canceled my contract. WHY DO I NEED THEM??? I DON'T! The plumber also put my faucets back together wrong and are leaking & handles lifts right up off the valve. THEY USE CHEAP & UNSKILLED CONTRACTORS TO SAVE MONEY!

AHS has been by far the worst insurance company I have dealt with. Here is my story: We had leakage problem in our kitchen sink and contacted American Home Shield. They said this will be covered and a plumbing company will contact us to fix the problem. One week passed, nobody contacted us. I called them again and they said they will assign another company and that new company will contact us by the next day. One more week passed and nobody contacted us. I called again and again, and this process continues for two months!! Imagine, you have emergency water leakage in your house and you need to wait two months and nothing happens.

In the middle of the Summer, our air has been out for two weeks, with two contractors out, and still no new compressor. We have gotten the runaround from everyone. Terribly hot and upset.

I called the CSR about three months ago for my air conditioner upstairs. It had just stopped working and downstairs was leaking water.. Ok the people they tried to send had at least 60 complaints this year and I asked for someone else to come out so they did send someone out but these people only looked at one unit and told me the fan was out and they would call me when they got one.. Guess what, they didn't call. I had to call them and when they did come out did not tell me they were there, called me on the phone and said, "We replaced your fan so your air should work now" and hung up......... Ok did not look at leaking first floor unit the next week it went out I had to call them again.

7/11 We contacted AHS to have our dishwasher repaired. AHS assigned SEARS as the service provider. 7/12 Sears technician comes and evaluates the dishwasher. Determines that it is a part that needs replacement. We pay the $75.00 fee required from AHS. The tech requests the part and schedules our next appointment for 7/26. SEARS claimed that was the soonest they had available. AHS could not schedule the appointment sooner.

This company is the absolute worst and should not still be in business. First, they never really seem to cover anything. I mean even when they say they cover something, they send someone out only for that contractor to tell you that AHS doesn't cover your problem/issue. Example, we had a contractor come out earlier today to only tell us that AHS will deny our claim but stated that he might be able to fix the problem for $120. Also, We have called them 3 times and all 3 times they were extremely unpleasant. The way they speak to you is unruly and ridiculous. I suggest that you save your hard earned money for your rainy day and call a contractor that you can trust to come out and repair your things. Thank God our neighbor is a plumber because AHS is not dependable and is very much so a rip off. I pray that this company is shut down really.

I have a home warranty plan through AHS. When I renewed my contract last year, I was offered a preventative maintenance contract for my A/C at an additional cost of $158.00. I scheduled my appt. for this tune up, but when the technician came, he was on my roof for only about 3 minutes. This wasn't even enough time to take the screws out to remove the cover. He handed me a checklist of everything he had done and left. I called AHS to complain, but they didn't care. Why should they? They got my money. Now, I am receiving nonstop phone calls to buy another preventative maintenance contract. I have had to explain to them that this service is useless, but they just won't stop. Now, I'm paying a reputable company to perform my tune up.

My A/C unit stopped working. Since I have a AHS warranty for 20 years I called to request service. A service tech called later that day and said they would send someone out the next morning. The company called me the next morning to schedule a time. The tech arrived as promised and checked the unit. He found the compressor had shorted out and needed to be replaced. He then told me it would cost me about $600 for him to fix it if he could find the part. I asked why I had to pay more than my service fee of $75.00. He told me AHS no longer covers everything. He would have to charge me for recovery of freon, disposal of the old compressor and then $50.00 per lb for new R22 freon.

I have been trying to get my ac unit fixed for two months with temperature getting over a hundred degree inside my house. They have sent tech. out to fix it 8 times replacing the same parts and have been told it needs replacing but they opt out to keep replacing parts. And out of two months my air conditioning has worked 5 days and has cost me a trip to the doctor with heat exhaustion and 650 dollars in repair for something that still isn't fixed. I now have oil running out on my roof from the freon that the first tech just let run out when replacing the compressor and now it is still leaking and they say it is not their problem to clean up this mess which is a health hazard.

Made my first call to AHS in late June. It was determined that my covered washing machine needs a major repair (in excess of $750). Because the replacement options were horrible--meaning I could pay up to $200 to replace my machine with a model with fewer options and pay an installation and removal fee--I opted to have my machine fixed. So far, 3 companies have seen my machine to assess. Now a repeat one, Sears, has to come out to reassess and order the parts. Of course, Sears just looked at my machine last week, so I'm not sure what could have possibly changed. After that it will take approximately 10 business days to receive the parts and then God knows how long to actually install them.

I have used this company for over 20 years. Originally there was no charge when contractors came out and it's understandable that it would be costly to the company. It was $35 for many years and then it went up to $60 as of our last contract. When I called in last week for service, it had risen again to $75 for a call. They raise the fees after you have signed yearly contract and sometimes the call takes less than half an hour. If I had the time, I could have contacted local serviceman for that amount. If you just saved the fee amount in account, it would be $900 a year and probably wouldn't need American Home Shield.

This company is a joke. I am a former Employee of AHS and I would like to inform people of how they treat their customers is how they treat their employees. They lie about so much and really force us to lie as well. When they tell homeowners someone is working on their emergency calls in dispatch after hours that department is closed. They removed Honor God in all we do and it shows. They have made things impossible for employees and show no value in how difficult their choices make the job. The problem is not the employees, the problem is the technicians they hire. They always take the contractors side versus the customer just to say they have someone to service them. They have employees who work from home and take customers credit cards information but tell them that work from home not to tell the homeowners because this will create issues.

I called AHS to make a service call to have someone come out to see to a plumbing problem at approximately 5:45pm on 7/26/13 and the Customer Service representative (Tameka) informed me that she didn't see an active account. She didn't know why and after insisting that I speak to someone she looked into the matter more closely and told me "the policy was non-renewable" as of 7/12/13. I asked to speak to a supervisor to get further information on why it was non-renewable and was put on hold so that she could speak with a supervisor.

I got the garbage disposal failure and report them that disposal is not working. The good news is plumber came in and just change the disposal. After the work, found out the original problem was electrical (the outlet is not working). Anyway, the plumber did collect $75 and I should call AHS again to dispatch electrician. Call them and they charge me another $75 for the electrician. The plumber didn't check whether the problem is on the disposal or the electrical, he just changed it. And AHS want me to pay another $75. So, I called them to explain the situation. Of course they don't listen me. I told the technician to call back my number with supervisor and don't have any response.

How come there is no Class Action Lawsuit against AHS? They are a scam. They will do service calls that are minor, but if it is a big ticket item like a Air Conditioning unit, they will not pay for. I have been duped for three years of firmly paying them and to take two months to review whether to repair my unit first saying yes, then to turn around and say no. I do not wanna see another person lose money to this scamming company.

The service tech showed me the frog that shorted the capacitor, which in turn, ruined the compressor. American Home Shield denied the claim because of the frog. Said it was not normal wear and tear. How do we stop a frog from getting in the system? So, 4 years of policies at over $2000 and we are just another denial. 3 technicians from other a/c companies have since told me they used to work for AHS and that AHS did "whatever was required" to avoid paying a claim. Their words, not mine. Need I say more...

I decided to switch warranty providers to American Home Shield after a horrible customer service experience with another company. Then my upstairs A/C decided to stop blowing cold air. I called AHS and they sent out a technician within two days. He takes a look at my system and says that since it's 20 years old, everything is out of code and needs to be updated. He also tells me that I have a leak in my coil and that it's so bad that my A/C must have been out for a long time. AHS calls me and tells me that they will not cover my repair because it was a pre-existing condition.

AHS set up an appointment with their vendor to repair a leak in our AC. The vendor never showed or called. When I finally did get to talk with him, he couldn't be pinned down to another appointment time, so I called AHS and was told they would look for another vendor and call me within 4 hours. That never happened so I called back. This went on for 2 days. During that time I was also told that if they couldn't find another vendor within 48 hours of my complaint, I could find a licensed service professional myself, pay them and submit the bill for reimbursement. When the 48 hours was up, they told me that my request to find my own vendor had been denied because they have their own vendor (the guy who never showed). Now my choices are to wait around for someone who might never show, or go out and find someone reliable whom I pay myself. From now on, no home warranty. I save my money to pay a good service person when I need one.

I have been using American Home Shield for over a year now. I've had several things happen TO or IN my home where I've had to call and ask for help from this company I am paying every month. When I called in today, I was greeted with another "snobbish" attitude by the woman on the other end of the phone. This just adds to the list of times I've called and been treated like I'm some sort of ignorant person. She didn't want to help me by answering my questions. She just kept repeating, "Well if you read your contract," blah, blah, blah, basically telling me to get bent and to read my own contract and figure it out myself. Are you ** kidding me? What the heck does she have a job for then? Maybe I'm confused.

I was given an AHS warranty from Coldwell Banker when I bought my house. 3 weeks later, the hot water heater started leaking. I called AHS and they set me up with a plumbing company, paid a plumbing $100 service fee (same fee if I didn't have AHS). He tells me it needs to be replaced. I thought "thank god I have AHS to cover this." They wrote up an estimate of what the charges would be that weren't covered by AHS. They added up to be $650, including a disposal fee of $125. I told them I can dispose of it myself. They said they don't let people do this for insurance concerns. I said, "But it's mine, what if I want to keep it for sentimental reasons?" He said he will still charge me $125 if we kept it. I knew then the plumbers and AHS are just a bunch of shysters who prey on ignorant people. The cost to do it myself was given $400 and I was given $15 for my scrap metal, which took me 10 minutes to dispose of. I called and cancelled the policy, and was refunded $400.

AHS was not able to have my refrigerator repaired within two weeks. On July 10, 2013 we discovered that our GE Monogram refrigerator stopped working. The compressor was running 24/7 and the inside temperature was around 53-55 Degrees, should be 37-40 Degrees with normal setting. This item is covered by our home appliance insurance company "American Home Shield". I called AHS about the problem and a local repair service company came the following day. They did some basic test - added some refrigerant - Freon 134A. They told me that the freon charge may resolve the problem, but they we not sure. Apparently there was a very minor leak when the pressure exceeded 25 PSI. The temperature came down around 45 Deg, then the compressor was making a funny noise and the temperature came back to 55 deg.

I had bought my AMERICAN HOME SHIELD policy and a additional PLUMBING coverage. Well I had plumbing issues. The shower and toilets backed up and AHS sent out this plumber nearly 40 miles from my home and the FIRST THING he said was AHS will not cover this and that... I tried to get the insurance co on the phone, but was on hold forever, and then the PLUMBER said AHS was on his phone. I think a BOGUS person pretended to be AHS and said they will NOT COVER it today because my clean out line is in my toilet. MOST CLEAN OUT LINES are in track homes and in the toilet--so the PLUMBER said it was going to be $325 for thirty minutes of work. I wrote the check and after he did his job I called three local PLUMBERS and they all gave me an estimate for $150-199 at the most for what he did.

I did not have a problem with service ever and I was with AHS for over a year. My complaint is trying to cancel. I sold my home in April of 2013 and called to cancel. Here it is the end of July and I'm still having problems with them...They want my HUD1 statement to cancel. This document is none of their business. This has been a horrible experience...trying to cancel!

The good, the bad and the ugly..... (The good) We had one decent experience when our dishwasher needed to be fixed. Guy showed up, fixed it and we paid $75. Simple enough. (The bad) Our air system started going last year. We waited weeks in the South Florida summer for a guy to show up and Band-aid the system. (The ugly) We've been without air for two months now and there's no hope in sight. The contractor determined our units need to be replaced and AHS is doing everything to prevent actually doing that. We've received nothing but the proverbial run-around. They can't find a local contractor. They can't find the part. The part was sent to the wrong address. The contractor subcontracts and it's not their problem. Only one unit will be replaced, not both. Blah, blah, blah.

I put in a service request with American Home Shield for air conditioning repair on July 8 because the unit failed after being serviced by NATIONAL AIR COND HTG & REF INC. the month before. I paid the service call fee and an additional $200 for Freon for the first visit. They sent the same company and technician out and this time I was told that the entire unit had t o be replaced and it would cost an additional $360 for Freon. AHS said that it would be replaced on July 15. I've been told on four separate occasions by AHS and the repair company that they keep getting the wrong parts and equipment from the supplier. They understood that it was a medical emergency situation when the order was placed and assured me it would be taken care of. The service company didn't even have the courtesy to call when they didn't show up to install the replacement unit. It's been over a hundred degrees in my house since the unit went out and I have an 82-year-old parent living with me.

AC broke on July 3rd and called on the morning of July 5th... They said someone would be out that day. NO SHOW. Showed up the next day and then told that I'd need an electrician who said I needed the AC company back. American Home Shield used Eagle Air in Plainfield. The contractors were polite and seemed knowledgeable. I was told that they "had to" get the electrician out BEFORE they could diagnose it as a compressor problem. I asked "multiple times" how old the unit was. I told them I might just want to get a new one BUT they told me that with just a $75 fee I should let American Home Shield take care of it.

Update: When I called yesterday to cancel, they were willing to send me a $125 credit on a card in the mail which I could then call back and pay that $125 charge with and they were willing to cover half the cost of the Whirlpool service technicians cost to repair or replace. But because I remained adamant that I wanted to cancel, they are not going to waive that $125 and are telling me that is still due nor are they going to assist with the microwave repair nor refund any of the contract monthly dues. They are not trying to make it right, just trying gloss over the crap to keep me paying money to them... Guess what dirtbags, you can't shine **!

We've had American Home Shield for over a year. Of course the first year was great because we paid them on time every month and nothing broke down. As soon as we renewed, our hot water heater had a leak. They sent out a technician, who complained because he had to leave his date on a Sunday night to repair our water heater. The unit worked for a week, then shutdown completely. We now have no water pressure or hot water. When we called them to request that some one come and fix it, the contractor they serviced couldn't come for 3 days. We asked them to refer us to another contractor and they refused b/c it was "within guidelines". Apparently having no hot water isn't considered an emergency. I'd like to see them go 4 days without a shower and see if they change their opinion.

I have had this policy with AHS for 3 years now. They are refusing to give me new AC units which I was told I needed by another HVAC company that I needed, and are instead using sub-par contractors to come out multiple times to try to piece things together to make them work. Their representatives lie on the phone and tell you they have contacted the contractor, when he comes to the house and tells you 3 days later that he never heard from them. I will NOT renew this contract. I have given them too many opportunities to fix this and they have failed every time. They will not give you the comparative replacement for your item.

My fiancee and I had a previous warranty company from 2011 to 2012 when we purchased our home. Our mortgage company, Wells Fargo, included an ad flyer for American Home Shield with one of our statements nearing the year mark and upcoming renewal. On the flyer, it looked as though this company covered additional items like HVAC ducting that our current warranty did not. We were also pleased that this warranty could be worked into our mortgage payment monthly instead of being required to pay for the entire year upfront with our other company. In hindsight, we should have known that this is obviously a Wells Fargo shill/swindle child company or something. Same shady practices, poor customer service and thieving tactics to take our money.

We returned home from vacation to find out our Air Conditioning was out and the house was over 90 degrees. This was a Saturday night. Upon calling American Home Shield they told me they would get right on it and call me back and if I did not hear from them by 7:00 a.m. Sunday morning to call back and check the status of the repair. I called to check on the repair status. I was told the contractor for Air Conditioning they contact was not taking any more work orders. They were overbooked and would have to get back with her. American Home Shield authorized us to get a local company to come out and they would repair the air conditioning for us with the craft fee.

I was in the hospital and my son tried to help by paying my bills for me. He used the wrong account and spent the money in the account I use for auto payments, so auto payment to American Home Shield failed. I returned home and found out what happened and called AHS to correct the problem. I paid the missed amount, and since another payment would be due in about 2 weeks, I paid that payment in advance with the understanding that all further payments would be moved up to the 3rd of the month. When we concluded the agreements, I ordered a service call.

I had an A/C system that did not have a float switch (older house). AHS sent inferior HVAC guy who installed float switch IN FRONT of Pee trap. Result? Flooding continued. They couldn't send anybody for a week while water damaged structure and ceiling of bathroom below. Back and forth between plumber and HVAC until they finally got guy who put Float Switch on other side of Pee trap. It cost me four call charges at $75 each, was refunded for 3. I tried to put in call for washing machine repair this year, found contract not being reviewed by AHS. When asked why, I had too many claims, I cost them too much money. As if it was my fault! Last repair still covered, they have to come back. Execs I dealt with before are too cowardly to contact me. I didn't even get a letter that my contract would not be renewed. I had 1 call this year. Two calls last year - both were nightmares - 1 involved AHS rep lying, other was bad HVAC tech. They had to pay to replace a Microwave and send money for co-pays for HVAC problem. Four calls in 3 years is too many? Bad faith.

We had a minor leak in our house on June 6. They sent an unqualified plumber to the house who told us the leak was fixed (Unstoppers). On June 18th we had water gushing out of the SAME leak. It flooded the upstairs and seeped through to the ceiling of the downstairs bedroom. It took almost 3 days for AHS to get a plumber to the house, who stated that this second leak was caused by faulty work by the first plumber.

We have been going around and around with AHS for the past month. The temperatures in our home stay around 80 degrees (despite 72-74 on the thermostat). They sent the first AC repair guy out, who dripped sweat all over our floors, was nice, but apparently not competent. He came two times and the 2nd time told us it was a plumbing problem with the line. I had to wait more days for the plumber who checked the lines and said it was an AC problem. I had to wait more days for the AC guys to come back; this time, different guy from the same AC company came. He appeared to be more competent, ran more tests, and changed out a fan that you can now hear quite loudly when the unit runs, but it still did not fix the problem. We have cold air, but it doesn't blow so it still is not cooling our house.

I have had very few good experiences and am not ready to cancel them. My first bad experience was when we turned the AC on and the heat continued to run. They sent someone out that said the thermostat was wired wrong. I told the repairman I didn't see how that could be since it has been there for 3 yrs with no problems. He said it was and disconnected it. There were also burnt wires that they replaced and left.

This is the third house on which I have had an AHS warranty. First warranty, some 15 years ago, was fantastic. Second house, the warranty was okay, but I had to find my own contractor and repair person. The third, ah, the third, what can I say? First call was for a trash compactor and disposal. Sears showed up exactly on time and got the compactor going. The disposal repair/replacement took 32 days. The washer went out. I called them on June 22. They scheduled a repair person on July 10. Lots of dirty clothes! On July 9, they called and said they would not be out until July 26. I called and emailed every number I could find. Finally, I called Iowa and talked to a lady who FINALLY arranged for a service person to come out tomorrow, July 11, 2013. I cannot tell you how many hours I have spent fooling with these folks, not to mention the frustration. My contract ends on July 25. Bye bye, AHS. Good luck... You are going to need it if you continue to treat customers like you treated me.

We've had the same AHS contract since we bought our house 16 years ago. They auto debited my CC, so never a late payment. At first, they were good, but the last 2 years have been strange. Last year, I called and they denied the claim, and I fought it and they eventually paid. That was with the Heat/Air Conditioning Pump. They claimed I didn't maintain it and said I was bound by their contract to have the coils cleaned annually, something I'd never heard before. Then AHS tried to upsell me a Heat Pump Maintenance contract for $250. I refused and found another company to clean my dirty coils, only to find out the coils were FINE, not dirty and not the cause of the breakdown. I fought AHS and they repaired it. Too many back and forth = waste of my valuable time. That was the only call for 2012.

I have been going back and forth with AHS for 3 months now. My air conditioning unit broke in April when we went to turn the A/C on for the first time. Since then, AHS sent a service team out called PRO AIR/HEAT. Pro Air has sent out 5 service technicians on 5 separate occasions to try and diagnose the issue with my A/C unit. They ordered a part back at the beginning of MAY, and the part wasn’t expected to be in until the end of June. In the mean time, they somehow rigged the unit to work temporarily until the part came in. Never heard from anyone until I called the last week of June, and they told me that the part wasn’t the correct part; and now they don’t make a part to fix my 25 year old A/C, which I knew was going to be the issue from day one.

After reading some bad reviews, we were so skeptical and hopeless to use them. We bought AHS for our thirty some year old house last September. Nine months later, our A/C stopped in 90-degree heat. We called them on a Thursday, and they immediately sent an email with the information of the contractor (United) coming out the next morning. They came and confirmed that the A/C was dead and the furnace was also dead and had to be replaced. On Saturday, the manager from United came, and gave us an estimate. He was very knowledgeable and professional. The furnace and A/C unit both are covered under the warranty with AHS, but all the plumbing and any upgrades we had to pay the difference. He ordered and scheduled for next Tuesday, and they came at 8:00am and replaced everything in about 5 hours. We are very pleased with our experience with AHS.

I have had AHS for 21 years. At first they were good. Now they are horrible and have gotten worse by the year. Today, they came to look at an air conditioner that needs replacement. It is very old. They said it wasn't covered because there were signs that pests had been inside and caused the damage. A few months ago, I called with a leak, and they couldn't come for 48 hours so I had to pay to have someone else fix the problem since I didn't want wet drywall for 48 hours and the inconvenience of not having water. A while back, they wouldn't fix my spa because they said it didn't meet code, though they had been servicing it for years. They charged me $75 for today and said they would send someone for a second opinion but I'd have to pay another $75 if the diagnosis was the same. I've had experience with their second opinions. I'm cancelling my service. Please do not throw away your money with them as I have for years.

The policy is on a rental property. The first call was 10 days ago for a broken dryer. Since then there have been at least six calls by either me or my tenant. There has not been one returned call and the tenant had never heard from a service person. Today I was authorized to have the tenant find her own contractor. This would not excuse the service charge of $75. Sears was the 1st service provider, but couldn't get to the property for more than a week. My take would be, they are putting discounted AHS calls at the bottom of their list. A second group was assigned 6 days ago and neither the tenant nor I heard the first word. I left a message for a supervisor, who was "tied up," and received a call back nearly 5 hours later. She said she's sorry the service was so bad. A $75 M.C. to use only on their account for my "next" service call. What a dud company! Never again.

AHS sent out D-R the first time and claimed there was no return air for our unit. He told me the option was to move it into the attic, and re-duct the whole house, for $8.000.00. I did not agree with this. I then had a Trane dealer come and check on the unit. They were the ones who installed the unit. He promptly showed me the return air. I then called AHS back. They offered a cash-out. They also said I could have a second opinion. That is what I did. All Seasons came out and said that yes, there was return air. He pointed out that the unit was 20 years old, and if it was fixed, it would break down in a year. He recommended that we replace the unit.

American Home Shield seems to exist to take advantage of seniors. My 74-year-old mother has a policy she has paid on for at least 4 years without filing a claim. Then when her AC breaks, we get the runaround. It's 110 degrees out and it has taken more than 3 weeks and the unit still isn't fixed. I called to find out when the condenser was arriving. They said they didn't know. I asked if they would pay for a hotel room since this is a health issue for an old lady. They said no. I asked to speak to a supervisor. They said someone would call me back within 24 hours. No one ever did. This company is awful.

I bought a home warranty from AHS. My hot water heater went out, so I called AHS. They told me a contractor would call me within 24 hours. I asked if I could buy the tank and install it myself, since I am a Journeyman plumber. They could repay me for the cost of the tank. Per their terms, the contractor will come out and inspect the problem and may just use parts to fix the problem. 24 hours later, a contractor calls and schedules an appointment for Monday.

I have been a customer of American Home Shield for over 10 years. The time has come to say goodbye to them. They started out alright for me, yet in the last 3-4 years I have noticed that, at least in El Paso, they have stopped using reputable contractors. Now what they seem to LOVE to do is use sub par contractors who have started a business out of their home and do horrible work, which causes them to come back 5-6 times for the same problem. This occurred to me in 2011, 2012 and now 2013.

Our A/C unit stopped working so we called AHS to get a contractor to take a look at it. They said within 48 hours a contractor will call us. Our service request was created Wednesday and by Friday, no one had called. I called AHS customer service that Saturday and spoke to Carrie from a call site in Georgia. She said that the contractor was closed until Monday due to Thursday being a holiday. I asked if she can reassign the job on a higher priority to another contractor as the house gets very hot. Carrie said the weather is only projected to be at a high of 87 degrees in our area.

Air conditioner went out and the repair guy came out and said animals damaged the unit. I do not have any animals nor have I seen any the whole time I have lived here. This was totally bogus and HVAC company must be in cahoots with American Home Shield.

Our AC unit is old. When the tech came, he stated that the unit is old and undersized for my unit, although in the past, they fixed it. I also live in a gated community with 60 identical units, and they all have or mostly had similar AC units, some of which were replaced by American Home Shield. Well, they told me that they will not fix or replace mine, and will send me a check for $600, which is only 1/6 of today's replacement cost. Also, the main problem when their tech came to check was that he left the fan on on the top unit, and although the unit is on OFF, it's still blowing warm air and I cannot turn it off. I've contacted AHS about 10 times in the past 8 days about this, but they still could not resolve it, telling me that I should not turn it on; but when I tell them it's off but still running, they tell me impossible, but they will send someone over, and then no one shows up, and the same thing starts over. I don't know what to do. I have a sick wife and a child at home.

I called American Home Shield, on 5 Jul 2013 at 1600 hrs. I was texted by the garage door company in 1 hour to report that the soonest that they can come is 11 Jul 2013. I also was informed that I have a service fee of $75.00. I called the company and the young lady told me $15.00. I said I was NOT informed of this and she asked me if I WANTED TO CANCEL. I asked if I could speak to a supervisor, and was told, "Someone will call you in 48 hours." I have been with this company for six years. Is this GOOD service? HELL, NO!!!! If you are smart you WOULDN'T get this company. Say NO to American Home Shield.

I have a home warranty through American Home Shield. The warranty has been a complete waste of money! My AC went out 15 days ago. I have had 2 of their clueless contractors out 6 different times with no one repairing the problem! I called them today to request another person to repair the problem and they informed me it will be another 4 days before they can call me back and request a repair. By the time they return my call Monday I will have been without AC in 90-degree heat for 20 days! Do not use this company. You will waste your money on the warranty and your time on hold jumping through hoops with their powerless customer service division.

I made a call on a Sunday to have my central A/C repaired. I did not get a call back from the service company until the following Tuesday afternoon and this was after I made a call on Tuesday morning to report no activity on scheduling my repairs. The service company scheduled my repairs for the following Wednesday. The service technician did not show up at the appointed time nor did he or his company call me to say that they would not make the scheduled time. I made 2 calls to American Home Shield on Wednesday to check on the service company. American Home Shield was not able to contact the service company. I cancelled the original service request and made another service request with another service company.

My A/C went out so I called AHS to report the problem and have them send someone out. Dealing with the A/C company they hired was terrible. They had multiple complaints against them for poor service via BBB. I had to go back and forth between AHS and the A/C company, each were blaming the other for delays. It took three weeks just to get the new unit ordered. After getting completely fed up with both companies, I called another A/C company to come see if they could do anything to help me more quickly. They came out the same day as my call and replaced the unit the next day.

I bought insurance from AHS by recommendation of my relator when I bought my home. Being a first time home owner, I was trusting her to direct me in the right directions... Since I live in South Texas, I thought the AC maintenance plan was a good idea... I had the contractors from AHS out to diagnose and maintain my unit mid-June. The company told me I needed a $450.00 cleaning service to the blowers, so I had them out again for this service. Two weeks later, the unit isn't working and a river is running down my hallway. I called AHS again for service, of which they sent another company out for my service 5 days later. During this time I'm out of AC. It's 108 degrees outside and seemed like it's on the inside as well...

They sent my service request made 10 days ago to Speedy HVAC in Joppa, Maryland. They decided to cancel my appointment at 6PM Monday evening for a 9AM service Tuesday that had been scheduled 5 days earlier. That was because they had too many calls on Monday, so they cancelled my Tuesday appointment. Then they suspended the service request. Then they resubmitted it, lied and told me it was resubmitted as an emergency. Then the company they forwarded the service request to said they never contacted them to ensure they were available for an emergency service request as their protocol dictates they do.

Poor customer service. No communication on cancellation or transfer of work to other vendors. No value for money paid. I had appointment with Vendor #1 last Tues, but got a call from V1 that their service person couldn't come due to a personal emergency. They rescheduled me to today between 8a-12p. I called V1 at 11:15a to make sure they were still coming, and they informed me that the work was transferred to another vendor, "V2." I received no warning, no call, nothing from AMS or V1 that the service was transferred and that we now have wasted yet another day. I called V2, and they're going to try and have us serviced in a week, yet more time I have to take off.

AHS assigned AAA Server Appliance to fix the problem. A technician came out on 2-21-13 to fix the problem. He said the problem was with the water inlet valve. Since the refrigerator was an LG, he said the parts are hard to get. I waited for 2 weeks; the technician came and replaced the valve, but the problem was fixed. Now, the ice maker doesn't work at all. Before the technician came out, it was making ice and dispensing water. He said the copper water line to the refrigerator was clogging the valve and went to Home Depot to get a plastic water line and replaced the copper line. The ice maker still didn't work and he said he will have his lead tech come out in March. He checked the water valve and the line that fed through the door and said he didn't see anything wrong.

I called American Home Shield a few months back to fix a leaking refrigerator. They sent a contractor out and we were told that the drainage system was clogged. The contractor fixed the problem, so we thought. However, two weeks later, the leak returned. The contractor stated again that it was the same problem and claimed he had definitely fixed the problem. Another two weeks, a contractor was sent out again. This time the contractor said that the refrigerator need a new drainage system. He would have to order it. The contractor never returned, so we contacted the contractor directly several times. However, our calls were not returned. So we called American Home Shield. I was told it was past the 60-day guarantee, so it could not be fixed by American Home Shield.

I tried to cancel service and held online for over 30 minutes and got connected finally to a person who would not listen to me. All I wanted to do was cancel and she kept asking me all kinds of questions. She would not refund my account for the service and I am going to call my credit card company. I will never do business with this company again.

Attempts to contact AHS places me on the phone for hours. I tried to get a response online and it is just as bad. Previous calls, dishwasher repaired three times, plus $150.00 rack that is not covered. Now, I have $375.00 tied up in a dishwasher that still forgets to use water to wash the dishes and one more call and fee will put it over the mark of a good new one. I'm typing this with one finger and have been on the phone since before I made the call. I have a non-working attic vent fan. I had it replaced last year. The junk fan put in is not the fault of AHS (hence, the second rating star), but I'm going through the time, wait and will be told there are no vendors in this area and will need to locate my own.

I have been dealing with AHS for about a month and have had no A/C all week. I asked AHS not to send out Greenway A/C because I have had problems with them before. They can't be trusted. AHS sent them out anyway. Now, I have paperwork saying that I need a complete new A/C system and that I was not to contact American Home Shield. I only talked to this guy and he gave me prices on new units. He has called me 3 times and is trying to get me to buy 2 new units from him... He is crazy... He said Greenway would get me a credit and that I had to have a new system. He also said that my heater was no good and that it was all rusted and that I could get Carbon monoxide poisoning when I use the heat this winter. Very scary with wife and 2 children. Anyway, he keeps calling me and I have his recordings stating my unit is bad...

It took four times trying to fix the heat pump... It was a cold winter with electric heater plugged in for the month of March, and 4 times trying to fix A.C. Now, I want a replacement and all they want to give me is a tad over $1,000 US for a new condenser. It's hot in SC. I want a replacement and that is what I am going to keep telling them!

This is my 15th call in the past 21 days for an AC repair. The company that they use in Miami is AAA All Brands. Initially, I was set up the service as an emergency (I have a 3-year-old). The heat in Miami can reach 100 degrees. These guys came 3 times in the past 3 weeks after 15 calls for service and they haven't fixed the A/C yet. I am still waiting for their call to schedule the new appointment. The last one came and didn't do anything because there is a leak and he didn't bring the equipment to repair or detect the leak. These guys, AHS, on the other hand, think they are doing a great job, just by asking you your address, phone number and email every time that you call. They really don't care about 3 weeks without AC in Miami, and the matter of an emergency because a 3-yr-old in the house is just a note on their computer screen. This is the worst Appliance Insurance company I have ever known, and the Worst A/C repair company I have ever let into my home. What a waste of time and money.

I worked at American Home Shield in their Georgia call center for three months, and it was the worst work experience I have ever had. All day long, I took calls from angry, embattled homeowners who were calling to report inept/crooked/creepy/rude contractors, work orders that had been open for over two months, collections letters that were sent out when only one payment was missed (most often due to an expired credit card), etc., etc., etc. Every day, angry homeowners would call in to say that they had been lied to by contractors, customer service reps, and sales people. More than one caller stated that he/she felt the company was a "scam." The complaints were endless.

Our 17-year old microwave "died". A repairman came and ordered parts for $158. When he came to fix it, an additional part was needed, which AHS would not cover, probably due to the fact that a new microwave would cost less... We were told by the repairman that we would be contacted "early the next week" by the options department. Never got a call, so I called them. After much time wasted on the phone, they also had me measure the microwave and read off to them all the features of our microwave. A complete waste of time. After being put on hold yet again, they said NOW, they WERE going to (once again) repair it. Unbelievable! I said I absolutely did NOT want a 17-year old microwave that is probably a fire hazard to be repaired. I asked to speak to a supervisor and was told she would take my number and a supervisor would return my call within 24-48 hours.

After 3 months of waiting for a repaired refrigerator, it is still broken. My brother is a disabled vet and needs his fridge for meds. AHS has sent repair men from 2 different companies, 6 total calls. He has waited on parts over a 3-month period. Today, his fridge is still broken. The amount of money spent to repair what hasn't been fixed could have bought two refrigerators. Supervisors need to realize when to replace and not repair.

A few months ago, my water heater went out. We contacted AHS and they sent out a technician. This technician replaced the water heater after a few days, and it was relatively stress-free. Unfortunately, the electrical work to the water heater was outdated, so AHS had to send out an electrician in order to update this. My husband and I were both at work, so we had my father at the house to let the guy in and pay the $60 service fee. The electrician completed the work, and then decided to call AHS for authorization, telling my dad that he works with AHS all the time so he knows that this type of work is covered.

Save your money. These people are scammers. They denied the claim saying that the fault was detectable before the contract. I waited for weeks for phone calls and never heard back from them. Worst customer service ever...

I have been a customer with AHS for at least 15 years. For 15 years we have battled them on almost every call we have made to them. They have always taken the cheap way how to make repairs. We have paid our premiums regularly and this year they refused to renew our agreement. They came out to repair a leak on a broken exterior hose bib. The technician said the cost would be $385 and they would not replace the brick they removed. We paid their $60 service call and told them "No thanks." We called a local company listed on Angie's List and they replaced the broken pipe AND the brick for $189. We are glad to be rid of AHS. Should have done it a long time ago.

I have been calling for the last couple of years about my air not working properly in my home. They evidently have been patching it up for the last couple of years because I have been calling every summer. Well, coincidentally, the year the service fee goes up and they are only paying for a small portion of the fees for the item I need, I need to have this item replaced. So I'm having to pay more than what I pay a year for the warranty. All I'm asking is that if I have been calling for the last few summers about my air, shouldn't they pay for more than what they are paying?

Do not sign up with this company. You will find that this company charges more to get repairs completed with their services than it costs to do it without them. Then when you cancel the service, all sorts of fees come up in which you are not informed.

I have coverage for in ground pool and spa. Pump to spa kept turning itself on and off every few minutes even when equipment was not on. The pump got extremely hot so we disconnected it due to fear of electrical fire. Today, I called AHS for service. They sent a pool company out and I was told they would have to contact AHS to see if it was covered. I was totally shocked when I was told they denied our claim. I was told that since the pump was for the jets and therapy, it was not covered. They said they do not cover jets. When someone tells me that they do not cover jets, one would think the jets themselves and not the pump. After 20 years with them and some questionable service providers, it is time to move on to a REPUTABLE company. I have had very few claims and each time, I feel like I have to justify the claim.

I called AHS to request an air conditioning repairman. Within two or three hours, during the heat of summer, a technician arrived. He seemed nice at first and told me fairly quickly what he thought the problem was. He then asked to see my return air vent. The filter was a little dirty but not ridiculous. I was in the midst of painting and new filters were sitting nearby as we planned to change them during the painting. The technician told me he would have to charge me $475 for a condenser coil because of my failure to maintain equipment. Then he went outside, came back and said if I purchased his company's maintenance plan for $140, he would do the repair for my AHS contract service fee of $75. This would make my total $214. I agreed to it. He went back outside and I called AHS to report a possible scammer and was told by the lady who answered that she wouldn't pay him because he had to call in for authorization first and then AHS would call me and tell me the price.

My Air Conditioning broke and I called AHS right away. Someone showed up at my house 2 days later, took the AC motor from the outside unit and I haven't seen him ever since. It has been 17 days now (14 of which with temps over 90 degrees). DO NOT give your money to these people. They are rude and they will not help you in the time of need! Still waiting on my repair...

I have crawl space duct work and an odor had developed in one area of the house. I went online to request service from AHS and, after 6 days, a technician finally came out and diagnosed the problem: an animal had chewed/clawed into the duct work and died. However, AHS doesn't cover this type of issue?! Now I have a bio-hazard issue - in addition to the damage the animal caused - and the tech won't complete any repairs until the dead animal is removed. I will not be renewing my contract with AHS. I will put that money into a home repair fund because I will actually have access to it if and when I need it.

My glass cooktop had cracked so I called AHS. They sent out a Sears technician since it was a Kenmore cooktop. The technician said AHS wouldn't cover it, but his records showed that the cooktop was still under warranty through Sears. He ordered the cooktop and installed it through my AHS policy, but Sears actually was the one to bear the cost of the cooktop.