American Home Shield Reviews

I have been very pleased with the way AHS has handled claims for my clients over the years. I feel they have always been fair and responsive.

I've used AHS for around 16 years now as a broker/owner. I've also tried other companies. The biggest difference is that AHS is truly service oriented and their coverage is legit. Other companies I've used, their ethics and legitimacy is questionable at best. I just received another letter from a very happy first time buyer I helped get an AHS warranty for about a year ago. Her A/C recently went out and she got a brand new one for only $60! She was thrilled! The AHS warranty has also helped hold several real estate transactions together when mechanical items were found faulty during inspections. In comes AHS to the rescue!

AHS surpasses all other warranty companies. The Customer Service Representatives are polite, knowledgeable and well trained. You can order online or by phone. Takes less than 5 minutes. The Policies offered are fully explained in the AHS Brochure which can be accessed online and sent directly to clients. The Company stands behind their product. I have used and recommended AHS to all of my clients and family members for more than 19 years. Every client has thanked me and they even recommend AHS to their family and friends. The Service Technicians used by AHS contact clients quickly and do their best to remedy the issue. If there are EVER any questions or problems I have the BEST Local Rep there is "Lori **." AHS and our Real Estate Community is lucky to have her! On a scale of 1-10, AHS is a "12".

Garrett ** called my clients to assure them what the warranty would cover. He followed up with them immediately and gave them Peace of Mind. Thank you Garrett for going the extra mile. Much appreciated!

My experience with AHS is that buyers and sellers benefit from having this assurance that if/when something goes wrong with the mechanics of their home, AHS is there to come by when called and render the assistance that they need. What else is as important as that when a seller's transaction is saved, or a new home owner doesn't know where to turn? I give my clients the opportunity to choose this product, knowing that AHS is reliable when they need them the most.

My customers all have been very satisfied with the customer service from AHS whenever they have had to file claim for repairs/replacements. The only recommendation would be to have more contractors to use as some have not been known for their service, which makes new property owners frustrated to have to make repeat calls and for paying of repeat service calls.

Michele does an outstanding job for AHS. Always professional, always on her A Game. Customer Service can improve on the vendor side. (Which I'm aware, can always be improved.) The value is solid. It's a good program to purchase. And I have many happy clients who have used the warranty and saved a lot of money. I don't think any other company gives more coverage on items. But still the key here is Michele. She always returns my calls promptly and she really knows the program and how to troubleshoot problems when they arise.

Selling homes for over 25 years. I found AHS helps the home owner sell their home & gives buyers peace of mind to move forward on their purchase. It's a win win for everyone. Thanks, AHS!

The AHS is a sales tool I feel can assist a buyer who has reservations about repair costs moving forward. So far, only one client has utilized the program and said it provided her with a fair amount of savings vs not having the program. The cost is high but seems worth it. Selecting which coverage is best is a good option but initially seemed pricey. After reviewing repair costs the AHS program seems fair.

I love getting the cards letting me know when a client has to use it, it gives me another opportunity to reach out and follow up! It is nice to hear from a client that is happy. I recommended AHS and the savings they had on an issue with the home that was covered!

I highly recommend American Home Shield to all of my buyers and sellers. It is a great way to have peace of mind while my sellers have their home on the market, and for my buyers to continue to protect one of their biggest investments. I have AHS on my own home and can say from personal experience that it is worth every penny.

I really do think that AHS is a good product for my clients, both buyers and sellers. It gives both of them a little boost of confidence.... The buyers think that down the road a lot of things will be covered under the plan, and the sellers sell their home knowing that the new buyers will be covered with maybe older appliances, plumbing, or electrical items. I always recommend the Flex Combo Plan. I feel that there are too many "small print" disclaimers with the other plans. It doesn't cost that much more to get the "Cadillac" of all the plans!!! I feel good enough recommending this service to my clients because I have an AHS Home Warranty on my own home! Thank you.

AHS offers peace of mind to my clients knowing if something goes wrong, AHS is there.

When I work with both Sellers and Buyers, I make it a point to explain the AHS Home Warranty. Once my clients know that this coverage is available to them they are happy and relieved with one less item to worry about in their real estate transaction. Buying or Selling a home is exciting and stressful at the same time. AHS Home Warranty has helped many of my clients and we are very grateful.

I'm quite pleased with American Home Shield. I purchased a home and the seller provided the warranty as part of the transaction. I've had it about eight months. I had a dishwasher that failed and they repaired that. I also had an air conditioner that had a problem and they had that repaired. They have been courteous and helpful. It's been a very good experience.

We've had American Home Shield since we bought the house 10 or 12 years ago and it's been a very good experience.

This game started at the end of November when I reported that my clothes washer was leaking water. The first repairman was very prompt but did not find the problem, which was a leak in the tub but which he diagnosed as a problem with the fill sensor. He said it was all right to use the washer for small loads, which I did, and found the leak was still occurring. After calling a second time, the second technician literally to the washer report and found a crack in the bottom of the tub. The technician told me he had checked and would order the replacement tub.

I heard about American Home Shield when I first bought the house. I went ahead and took it because I wanted to be secure on what was here and what was giving me any problems, they would help me fix it. I've only needed them twice and they've been very quick and right on the spot. I would call them and they'd have somebody call me and set up an appointment, come out and take a look at it. The first time, I was worried about the refrigerator using too much electricity, but he showed me the ammeter and he said it's fine. Then this last time, my microwave went out and they were very fast on telling me to pick out one and they'll buy it and have it put in. It's been a very good experience dealing with AHS.

My clients as an agent call me all time wanting to know my opinion. Well Mr. ** called about replacing their 6 Burner Cook Top. They had forgotten about their warranty! They were so happy when I told them they don't have to spend that much, "You have a home warranty since your home is listed with Harry **. You can probably repair it instead of replacing." They were so... Happy!

My husband and I would strongly recommend American Home Shield to anyone. We purchased our home in August 2008. At that time, the previous homeowner provided us with a one year home warranty and from then on, we have renewed our contract. Within the last 5 1/2 years, we had the pleasure of upgrading our appliances using the warranty discount, received a new garbage disposal and water heater as well as getting our furnace circuit panel fixed. We have had wonderful customer service and it is extremely hard to find licensed, bonded technicians/vendors, so that is why we continue our contract, because of the convenience and trust.

I have personally and professionally experienced the exceptional service and value of having an American Home Shield Warranty on my personal home and offering the same protection for my buyers and sellers for the past 14 years. American Home Shield makes it convenient and affordable, from calling in and ordering a home warranty, to calling in and requesting service to be done on a covered item (s). I have great peace of mind knowing that my clients and I are covered!

I've been very happy with my experience with American Home Shield for the past 13 years. For the most part, the repair people that come have done great work in a professional, timely manner. The times that I've had a difficulty, AHS works hard to resolve the issue to my satisfaction. It gives me great peace of mind to know my homes' major components are covered by a company that cares.

Made settlement on home on January 31, 2014. As a "gift" Real Estate Agent purchased for me a Home Warranty from American Home Shield. On February 2, 2014, the hot water heater broke. Call AHS for emergency service, they said "Hot water is not an emergency" and would have plumber call me in 48 hours. I called name of plumber they were assigning on Monday, February 3. Plumber berated me for calling and said he would show up by the end of the 48 hours. Plumber showed up on February 4, spent less than 5 minutes looking at water heater and left without saying a word (He was of course adamant he receive his $75.00 check).

We've only needed to call a few times, but each time has been very easy to have our issues fixed.

I've been with American Home Shield for about two or three years and they've been great. They were quick to send someone out and were cheaper than any other home warranty services. AHS is a great company.

Had a problem with my toilet. Called one day and the next day they were telling me what they were coming. Quick and fast. I was very happy with everything. KEEP UP THE GOOD WORK.

Things went fine. I just did not understand why the checks were made out to me and not the contractor. But it worked out ok.

I've been with American Home Shield for several years now and it was a great experience. The people that came were excellent.

I came home very tired after working a 12 hr. shift only to find out my air conditioner was not working. It was 89 degrees in the house and I have an 83 yr. old father living with me! I was between paydays and thinking it had to be repaired, but how was I to come up with the funds to do it. My cousin reminded me about AHS, I had just recently purchased. One phone call late in the evening and a repairman was there first thing in the morning!! He fixed it in less than 30 minutes and gave me some wonderful and knowledgeable advice. Do I love this Company and do I recommend them?...YES indeed!!! Thank You AHS for being there and peace of mind for the simple working person!

WHIRLPOOL ELECTRIC DRIER - This appliance, purchased new in 2007, has broken down many times. Even though I had AHS coverage, I repaired it myself the first two times it broke down because the cost of the fuses were less than the AHS service call fee. When more serious issues started happening, I called AHS. Repairmen have been out on three calls which were beyond my scope with the dryer. On the most recent call, the mechanic found burned wires that he said came from them being loose, a Sears man had worked in that area. The present mechanic replaced the wiring and all was good. I went to dry a load of clothes and found that the dryer would not turn off as the timer would not move, on any cycle. He will be back tomorrow, I hope. I would and still do recommend AHS to my neighbors and friends. ** Happens!

I had a refrigerator repair which was handled by ordering parts. I attempted to find out when the parts would be arriving and called three to four times. Each time I was given a different ETA. Finally I called and was told the parts were not available and a settlement would be given. I purchased a new refrigerator and have not submitted paper work for reimbursement as of yet. The time it took to reach this agreement was about one and a half months. I spoke to one rep. on 1-23-14 asking about parts and he said I had to contact the parts dept. and gave me a 800 number which connected me to a medic alert company. He was rude and not very informative. His name he said was Ron is not a good rep. for your company.

My 5hp well went out and we had no water - called AHS - they immediately got the job to someone that contacted me and said they couldn't work on a well that big. I called AHS and they let me find someone who would work on the well. Outside authorizations reimbursed me cost quickly!! Thanks, AHS.

I had a positive experience with AHS. My refrigerator needed to be repaired, the first repair company that came out was not familiar with the GE model, did nothing, yet still charged me the $75 service fee. AHS waived the charge, found a second qualified, very professional company who made the repair. A potentially bad experience quickly became very positive due to excellent customer service.

I've had American Home Shield for 20 years and it's always been pretty good except for the one incident with the hot water heater where the people that put it in were terrible. But other than that, everybody else has just been excellent. They're very professional and always did the work good.

I have been an hvac technician for over 22 years, and started my own company with the guise from AHS that they advertise for your business, help you grow your business, with the understanding that you work at a very reduced labor rate and should be thankful for working at next to nothing. My dealings with AHS made me want to quit doing hvac work. Work is not done to code, mismatching equipment is commonplace, which voids the warranty from the manufacturer. Even on our end, the authorizations dept scold, demean and try to get the contractor to do the work for next to nothing and if you do not meet their "standards", they decline the numbers of calls your business receives. In a sense, they pit contractors against each other for who will work the cheapest. I am grateful for the experience and have put AHS far from my mind. I implore homeowners to do the same, just look at the class action suits filed against them, that should be warning enough.

Service was awesome. He came to my house on a Sunday and gave me a quick fix, order a part, came back 5 days later and fixed me like new. That is the kind of service that I love.....

The water heater in our rental had apparently had a slow leak for a while. AHS was great. By the end of the day a reputable company was out and went out of their way to get it done. Love our AHS!!

We had American Home Shield before in one of our properties but we let it lapse after a couple of years because we didn't have any claims. Then we got a home warranty with another company because somebody told us it was a better company but we had trouble with that one. So we dropped having anything for a while. Then we had trouble with a Jacuzzi and we decided to get a home warranty after it was fixed. One of our daughters-in-law recommended American and my husband remembered that we had them before. They fixed our washing machine. I wasn't here when it broke and my husband had to get somebody who would come at an odd time so that he could come home from work and take care of it. Everybody was very cooperative with him and they were able to figure out the problem and order the part needed. I was here by the time they came to fix it and it worked out good.

I was at work (5:30am) when I received a text from my wife informing me there was no heat at home and she was freezing. The thermostat read 30 degrees. There wasn't much I could do at that time since I was 80 miles away. I simply told her I would take care of it when I got home. She struggled getting dressed that morning and off to school she went. By the way, she's a school teacher. When I got home hours later (8:30am), I immediately called American Home Shield. Spoke with a courteous rep explaining my situation and within minutes, my request was submitted. While still on the phone with the rep, I had another call but I ignored it since getting the unit repaired was more important.

My husband and I have been delighted with the customer service and sometimes same day response to our household repairs. We have had to have our heater fixed and they got right on that, and it was during winter. Then another time we had to have the washer repaired, again very fast and very courteous, everyone from the person on the phone to the technicians doing the repairs. Always following up to make sure everything is done. It has taken the worry of home repairs away during a very busy season of our lives.

The process was so easy. I called with my concern. Within 1 hour the service company called to schedule the service for the same day. They showed up on time. Took their time with the repair. Explained what was wrong, showed me the part and repaired the problem. A great experience.

I have now attempted to open a service request using the website, and have gotten all the way through step 2 when I get an error message and cannot complete the process. This does not take a lot of my time, but if the website is not going to work then the option of opening a service request should be removed.

We moved into our present home about 1 1/2 years ago, and shortly thereafter joined American Home Shield. We only used their services once during our first year of membership, but we now have used them several times in the past few months. The service providers they recommend have contacted us promptly and, in most cases, were able to come to our house within the next day or so to remedy the problem.

My range was too old to obtain parts for repair. My only complaint is the first email contact regarding this was deleted because it was not clear who it was from and why I had received it. Once this was cleared up, I was told I would be getting a new range and I could update from that model if I wanted to pay the price difference. I was very pleased with this option. My only concern was with the price. The $499.00 range, which was the one I was to receive, was offered at a cost of $408.21, a savings of $90.79 which makes sense. The upgrade I chose listed for $599.00 but was offered at a cost of $605.84 which is not a savings but an increase of $6.84. I do not understand how this is possible but it was the one I wanted so I chose it and paid the difference.

Our water heater went out a few days before Christmas this past year, and within 48 hours I was able to reach AHS, get a confirmed time and affiliated company, and a follow-up of when they could be here. I love how the whole process is set up and goes smoothly. An added advantage, they always send notices for how the service was performed and if you were satisfied or not.

AHS has provided us with a customizable, robust, and fairly priced insurance policy for repairs related to "systems" in our home. Their support personnel are very knowledgeable, courteous, and genuinely appear to want to take care of their customers. We have had numerous repairs that would have been big hits to our budget and AHS helped fix those problems without experiencing financial distress that normally comes with a major repair. That peace of mind is comforting.

Several of our friends had American Home Shield home warranty and they highly recommended it. It's been a few years now since we've had them and they're quite good. We've been very happy. Our experiences for the most part pretty well fall in line with what our friends had told us. It's easy to request a service call and then someone comes out quickly. Every once in a while the website malfunctions and you have to call in, but you still get a hold of someone pretty quick. Overall, AHS is a good value for the money.

I have no complaints about American Home Shield. The last contractor took 30 days to complete a job, that just did not go well with my family. Overall I have had good experiences with ahs.

We reported the problem late in the evening and they called early the next morning to make the appointment. They were prompt and on time. They fixed the problem very quickly. They were very friendly and I'd use them again.

Replaced water heater promptly during the Christmas holidays of 2013. Service was great!

A friend of mine recommended American Home Shield. I had a problem with my heating and air conditioning and it cost me a bundle, and he said I can get insurance about that sort of thing. So that night when I got back to the house, I checked it out on the internet and signed up for it. I've had two incidents since I signed up. One was on the water heater and the guy that they sent out called me right after I made the claim, and he was here within 24 hours and I had hot water 40 minutes after he got here. That was very good. The second incident was when my heating went out and it turned out that it was a faulty switch. The repair guy told me what to do and I replaced it myself. I'm very pleased with my experience with both AHS and the contractor that they sent out.

That's what AHS gives me. I could probably find another warranty service with a whole friendlier Customer service. But I know how your system works and with little change in the service fees I'll continue to not look elsewhere.

Water dripping from the ceiling was the first clue of the problem. My fix was to place buckets in strategic places and then call Home Shield. Their recommended repair company was prompt to respond and had the leak fixed before my bucket was even partially full. The cold water line to the water heater had developed a leak in the cut-off valve. It was replaced and the area cleaned up by the technician within 30 minutes. Great job.

Stove has electronic switch that allows for customer to utilize 'clean cycle'. Tech poked and probed with screwdriver and switch popped out allowing customer to set clean cycle. Tech did not want to order new part, but customer insisted when tech could not get stove to allow 'clean cycle' a second or third time. Customer had to explain how stove racks were removed. Kept forgetting to reinstall all screws when unit was put back together. Found several screws on floor after they left that I later put into the stove side panel.

The handle of our faucet just fell off. The use of it was the only way of getting water in the kitchen and I was having plenty of trouble getting meals and cleaning without it. The phone had stopped working and so we waited for a day and called for service. The person on the other end of the line was so kind and helpful, I even forgot the broken fingernails from working the faucet without a handle. We were called within an hour with an appointment to get it fixed. He came and we checked out the faucets on the computer. We had to pay extra for an upgrade but it was all worth it. We had wonderful service and we love the new faucet and met a new friend .

I was told my American Home Shield that my plumbing, electric, air/heat systems, wiring, appliances and other miscellaneous types of things were covered in my house. I had had them now tell me that they do not cover certain types of plumbing, heating/air systems and so on. I have also had several times that they send people out here and as soon as they see that they have to go under my house to repair something, it is suddenly not covered or they say it is too tight for them to get under my house or any of probably twenty or so excuses that they can come up with not to do the work. I NEVER had this problem with any company that I was paying outright for the same jobs. Also, the money that they take from me every month, along with the $100.00 service fees is actually more than I was ever paying when I was taking care of all of the repairs on my own without their "warranty"!!

They were the ice cube maker in the freezer section of the refrigerator, the trash compactor and the down-draft portion of my gas surface range in my island. All three were corrected.

I was already a customer with AHS when I was offered then to purchase the maintenance program which has been a good investment! I realize that if I get maintenance done 2 times a year I will keep the aging system ready to do its job.This has already been a wise investment!

The service technicians at Kozy Services were very friendly and helpful in explaining what was wrong with our Heating System. They worked around my work schedule and they were not satisfied until I was satisfied with full repairs. Great company.

I was satisfied with the work.

I have been a client for many years and I have been in my home since 1990. When I experience a breakdown of any of my appliances, water heater and toilets as well as electrical problems, I call and they immediately respond with a local solution. I am immediately contacted to set up an appointment. We have senior citizen living here and they even respond faster knowing that. It is rare, but if they have to come back because something still is not working properly, they immediately return until we are completely satisfied.

Getting the help we need is not difficult. Just either a phone call or by the internet.

Service was scheduled promptly and the repairman was very thorough in checking the frig to ensure it was only the fan that went out causing the thermostat to operate intermittently and thus cause the fluctuating temperature issue with both the freezer and refrigerator portions to stay at the proper temperature.

Our area of NC had its first serious freeze in a couple of years. I heard an unusual noise and stepped out into the garage...into water! I hadn't any idea where my main water cutoff was, but a teenage girl next door suggested by the water heater, which proved to be correct.

I am concerned about the time span the vendors will contact you. Example: During the ice storm my heating unit went out on a Thursday and I call the following morning for service which was an emergency. No heat and cold. I ask for service gave them information and was told sorry could not see me until Monday. Two people were making appoint mrs and time conflicted. I spent thousands of dollars for a new unit with nothing from American Home Shield. I am about to drop this company.

I have used AHS Warranty for over 4 years and have been very pleased with them. They have always been very prompt and attentive to any calls, questions and service. The contractors that they have chosen to use and sent our properties have been fantastic. They have been professional, very prompt on calling to schedule and getting to the property and addressing the issue at hand. I will continue to use AHS and would highly recommend.

Technician did free up clogged pipe and get rid of leak. Tried to add on a lot of services we would need to pay for. Some of these things were recently done.

Each time service people came, did the job and left they did not try to sell me anything extra even the person who did the last job asked about your organization, I gave him the website address.

If it was all about total experience, American Home Shield delivered what they promised, so I'm happy.

AnneMarie ** has been wonderful in helping solve problems that I have had difficulty with.

AHS has been a great investment for me as well as giving me peace of mind. I would recommend all home owners buying an AHS warranty.

My garage door opener broke down the day I moved in! It was a Saturday. I called AHS and the contractor called me back within 15 minutes. They came out the same day and I had a new garage door opener before the movers were done moving me in!

We made a claim for our trash compactor and double oven. The parts were no longer available so AHS replaced both appliances with brand new ones, no questions asked.

I was surprisingly pleased with the service I received. There were 2 repair men, one came from 4 hours away and the other from almost 3 hours away. I was very impressed that they traveled that far for a service call. I was also very impressed with how nice, polite and informational they were. I know you probably hear it all the time but I truly was impressed with the service I received. It was my first service call so I was expecting a run around about making a claim, but not at all. I would recommend this service and I have to several family members and friends.

There is no plumber available in my town. I called and three days later called again only to be told that there was no plumber within a 25-mile radius to repair my water heater. I had to call. I got no call from you about there not being a plumber available. I had to find one on my own.

I have rental property with tenants residing in it..... There were more than 3 occasions where we called for service and the tech was not there between the times stated, misdiagnosed the reason for my calls (speaking of the technician) OR they just didn't call or show up until way after the times stated. On a particular instance, a tech decided to then call around 6pm after waiting at the rental property all day from 8am to 5:30p which was not good. None of it seems to make sense. I have put in several request to be called by a manager, the technician or anyone who is able to assist. This has been going on since December 23, 2013..... I'm so uncertain about the techs that are being dispatched out. Also feeling uncomfortable about the service or lack of for the money I'm paying to my home warranty.

We are very pleased with American Home Shield. We recommend them.

American Home Shield has always been prompt. They respond in a timely manner and send technicians who know what they're doing.

We have had AHS for 13 years and have been extremely pleased (duh). They are partnered with top of the line people that always stand by their work. We haven't had any call backs due to bad work, just other things to do out of our own pockets. AHS always follows up within 24 hours. I can honestly say that the repair people do too.

My GE refrigerator was not holding temperature properly (so much so that I couldn't use the ice maker) and was having condensation build up. The repair man was scheduled promptly and he fixed all the problems with one visit. His knowledge of the the equipment was amazing, and he did not cut any corners.

I've been with AHS since I bought my house in 1992. Though the premium and service co-pay had become quite expensive, it's still worth the peace of mind knowing that somebody is at your beck and call if the unexpected happens. So far in my 21 yrs with AHS, there was just one instance wherein I was not happy with the contracted company's service to fix my A/C unit. The technician came multiple times to fix my unit to no avail. So when I reported the matter to AHS and talked to the supervisor on duty, he was kind of rude to me on the phone telling me that I'm not privileged to just change the company that services my A/C. But though the supervisor was not pleasant verbally on the phone, I received a call from another company the following day that came and fixed my A/C in one visit. But overall, I'm still very satisfied with AHS that's why I'm still with them hitherto, going 22 yrs now. Thank you.

Found "water" seeping out from under kitchen cabinet and determined that it was not an incoming leak since I couldn't see any source of the leak. Called American Home Shield and they were able to send a plumber out in 2 days who determined that it was a drain leak. After calling in a company to open the area to give access to the drain pipe, the plumber was able to repair the drain pipe.

We called in a Service request on Dec 31, 2013, and are still waiting for a replacement for our microwave. It is now February 6th and we have been told it will be another 7 to 10 working days. Service was horrible to say the least. Home Shield will place the blame with the company they contracted with and the company they contracted with will place the blame on Home Shield. The consumer is the one who loses out, and we were required to pay an additional $117.00 to replace the microwave we previously had. Shameful, absolutely shameful.

Toilet was fixed within 24 hours of my request. I was very happy with the service.

The company called me, arranged for a premise visit to analyze the problem. Came out, went into the attic and found the problem. Afterwards, advised me the ducts covering had dissolved and both areas needed replacing. Arranged for a 2nd visit and replaced the defective ducts. Also advised me that I had a thirty day window to call them if any problems occurred. Tested the areas before departing. It was easy and relieving to deal with them!

I was very pleased with the customer service and the service of my appliance.

Our requests for service are always handled quickly and efficiently with reliable, knowledgeable vendors.

Our American Home Shield plan covers everything. We had a very good experience with AHS people. They are dependable. I would recommend them.

My real estate friend recommend that we get a policy with AHS for our home. It's older, and we just retired and are in a fixed budget. Surprises from appliances are not welcome! Our oven quit on Thanksgiving. We gave thanks for our AHS policy that day!

We were having the first of a string of cold fronts coming through Central Texas when our furnace went out apparently sometime on Friday night but due to GREAT insulation, we didn't notice till Saturday night. On Sunday morning we knew it wasn't coming on and I went to the website and put in a request for service. Our appointment was confirmed to us on Sunday evening and our furnace was repaired on Monday and we were toasty warm on Monday afternoon. Great Service!!

I had the warranty but when offered an opportunity to purchase preventative (insurance) I jumped at the chance. For an added amount I believed that this coverage would be best for us as our unit aged if we catch any problems early then the unit will last longer and I will not have as many actual breakdowns! This coverage has paid for itself!

I'm still waiting on AHS to make a decision about this oven. I was told by the repairman the oven was too old and some of the parts good not be replaced. The repairman told me to get a pair of needle nose wire pliers to take out the oven bulbs because the bulbs were breaking off in the bulb receptacle when you tried to take them out. I was also told to cut off the power to the oven because they didn't make the receptacles anymore. I told the repairman I thought that was dangerous. I called Greenway and explained the situation to them and I was told they had to wait for a response from AHS before anything further could be done. Needless to say, I'm still waiting to see what AHS decided to do about this matter. Maybe you can find out what AHS' decision is concerning this matter.

Service has been 5 star! Contact people are courteous and patient and those who repair are equally 5 star!

I have been paying for warranty with American Home Shield for 18 years. I reported a problem with my H2O heater. Service company came and diagnosed without testing or investigating. They made assumptions without testing. American Home Shield refused coverage even though I have paid for coverage for this appliance 18 years.

Always there to help when I call AHS sends quality companies to my home very quickly to fix countless problems although my home is old my appliances and systems are fairly new and they still break. I am so glad they offer this service to us. Thanks for the top notch service.

I have requested 2-3 times for the same problem. The thermostat is not responding in my opinion. It's supposed to keep the temperature constant and it did that while the HVAC person was here. Today I finally got a gas delivery, so I'm calling the HVAC person tomorrow. The thermostat was set at 70, the temp got up to 76. I put the stat back to 65, the fan went off and has not come back on, I guess, because the temp is still reading 75. I'll see what happens as the evening progresses.

The day before we were expecting company to host a first birthday party for our granddaughter, our main refrigerator decided to stop working. I called AHS and they send the servicemen the same day and they made it work. Hence we were saved from fiasco! Thank you AHS.

So far I've been please with this company. The repair people come when they say they will. So far they have sent Sears repair people more than others. I tell everyone to get this plan.

Being with AHS has truly being a blessing and lifesaver for our family. We are totally two left feet, no handyman experience, no handyman friends, AHS fits the bill completely. Prices are perfect, companies very professional. We are hook for life. Thanks AHS for numerous years of terrific services. Cannot remember how many years with AHS, sure it's over 8 years. I have recommended AHS to family and friend.

Repairman was on time, helpful, and guaranteed the work.

Our garbage disposer had one of its blades break off and it wouldn't work. We were expecting company in two days and I was concerned how I would function with the disposer. I made the call to AHS for service. The service agency called and came out the next day. The disposer was replaced with a new one.

I am very pleased with the customer services and immediate follow through with American Home Shield in getting my repairs completed. I have three homes with American Home Shield and have had repairs done at all three. No matter how small or big the job is American Home Shield has handled my situations with great concern. I have now entered my second year with American Home Shield with all of my homes and feel me and my homes are in the Best of Care. Thank you American Home Shield.

Service was given promptly every time. Every call was handled promptly and courteous.

Recently, I had an experience where the ventilation system's blower motor started making a very loud noise; so, I called AHS and they sent a tech who came out checked the problem and determined that the motor and the wheel needed to be replaced. He said he would call AHS and advice them of his determination. A few hours later, AHS called me and told me that the tech had determined the problem was caused because the wheel had dirt and had caused the wheel to malfunction. AHS immediately said the repair was not covered because I had not performed the required maintenance by not cleaning the dirt off the wheel.

Extremely impressed with how quickly AHS responded to (and resolved) this complaint. The AHS Customer Relations Representative contacted me right away and provided a more than fair resolution. I feel much better about how AHS responds to their customers. Well done AHS- I appreciate the fast response!

I had a really bad experience when the A/C unit on my home was replaced. If you look at my file it will show that it was incorrectly installed TWICE, it was not sealed correctly and when it rained I had a mess in the master bedroom; all the dry wall needed to be replaced, what a mess. I don't feel you research the companies well. My recent experience with Ideal appliance repair was also not good - they canceled last min. And did not arrive when they were supposed to be there.

Our old dryer is more than 20 years old, and has held up pretty well over the years. More than one repairman has told us to keep it as long as possible, since they don't make them like this anymore! Recently, I was on my computer, clothes drying in the laundry room nearby. All of a sudden, a big bang sounded, and the dryer stopped working. The clothes were almost dry, but I knew the dryer wouldn't finish. I surmised that a belt had broken.

I was very pleased with American Home Shield. I've had them probably for 15 or more years, maybe even 20 years. So I keep coming back to them so obviously I'm happy with their service. The people they sent out on the list to visit were excellent.

I was really pleased with my service. I turned in my problem and the serviceman was here in less than 10 days. He was very professional. I've been recommending AHS to everyone!

I Rosie had a problem with our air condition so my husband call the American Home Shield to come out and look at it. Well he (Rance) told them about it. Well anyway they (AHS) start working on it and didn't stop till the was finish, a job well done by some wonderful people. Thank a lot. Yes I would tell other about you all. Thank you.

It was very easy to schedule a service. I received a confirmation email within 24 hours of my request. The technician scheduled a service call date and time within 48 hours. I was very satisfied with the service, and they offered the convenience of on site credit or debit card payment.

The AHS gentleman came into our house, went to the basement where the heater was located. He checked the water and its location, as well as, other parts which had grown crystals over the pipes. He told us we needed a new heater. He was able to get the heater, install it and have it running 4 hours after his arrival. He was even by himself, with no help.

It took over two weeks to realize that the toilet in my master bath cannot be fixed and then the amount I was awarded for a replacement was WELL below the actual value of the existing one. The hot water heater was replaced but the fees to install due to "current codes" was excessive. I had no hot water for over FIVE days, and had to yield.

All service has been GREAT and prompt. I am very satisfied.

I have had AHS for 2 years. I had bought a 40+ year old home. Every technician that they have sent to my home has been very professional. They showed up when they said they would and never left a mess. I have unfortunately had 2 appliances that could not be repaired and AHS sent me the replacements that I qualified for and allowed me to either accept to add additional monies to upgrade. All of my dealing with them have been excellent.

I requested service repair several times, and was eventually told that the outside faucet was not covered by AMS. After reviewing my policy, I noticed that it was covered. I spoke with an agent that said it was covered in one section of the policy, but it really wasn't. Which doesn't make any sense to me? The service guy took apart my outside faucet and kept the parts. And now I have to call someone outside of AHS which will cost me substantially.

Prompt service from American Home Shield in response to gas furnace going off during extremely cold temperatures. The repair service also responded quickly in getting my furnace back on.

You'll keep your word on the appointments. Very careful when your repair personnel is in our home.

Water heater went out. Was replaced, but doesn't seem to run / heat water as well as old one did, but I guess happy we at least have hot water.

Service technicians are qualified and provide quality services on a timely basis.

The amount of times I have used the services of AHS are too numerous to mention. Each time I have had the needed items repaired quickly so my family's lives are not overly disrupted. Once, my A/C went out during the worst of the summer heat in Louisiana and my 85 year old mother-in-law was living with us. As an Indiana native, I was concerned she would not tolerate the Louisiana heat for very long and I was relieved when the repairs were made immediately. The AHS warranty provides my family with peace of mind and I recommend it to all.

The response was very quick and follow up was great . The Technician fixed the refrigerator, and in no time had the problem fixed. The other service we needed was our leaking water heater. Again Great service, and a new water heater was installed .

Our garbage disposal had to be replaced just before the Christmas Holidays. American Home Shield did a wonderful job providing a technician to replace the unit. I would not hesitate to recommend AHS to others. In fact, I have already encouraged people to sign-up with the company. Thank you for providing excellent service.

We have been satisfied with the warranty plan for repairs, but yearly the rates have been climbing. The plan has almost become unaffordable. I am not sure if we will renew this next term.

AHS vendor DRAINGO left my water pipes leaking. Came back for a recall to repair the leaks and undermined the support for the water heater expansion tank. They left the support by placing an old paint can underneath the expansion tank to support it. I had to pay another plumber outside of the AHS vendors to repair the plumbing properly.

My filter motor was failing when I contacted AHS. The repair company responded quickly and determined the motor had a bad bearing. Also, 2 of the shutoff valves were leaking. This occurred over the Christmas holidays which lengthened the time required to obtain parts from the warehouse. In the meantime the motor quit working. The weather was getting cold and I was concerned about water freezing in the filter system. The parts finally arrived and the plumbing company got the system working. The temperature dropped to 12 degrees that night. Whew!

Furnace not heating. Repairman replaced control board and that fixed the problem. A very courteous young man. Am well pleased with his work.

The guys from Greenway are terrific!!!!

Sink disposal unit was replaced in a timely fashion and the attitude and demeanor of the gentleman was exemplary.

They did not fix the problem, even when I called the next day and said I had the same problem, and not to send out the person they sent first. I waited all day. No phone call was ever returned and I call the people who installed my furnace and they fix the problem so I had to pay twice for the same issue.

I am extremely impressed with the service provided. I have two homes with contract and had hot water heater and HVAC fan motor issues. I got better service than expected from American Home Shield. I have been a customer for years and will continue to be. The fast service combined with professional assistant on the phone made stressful situation extremely manageable.

We recommend AHS because of several reasons. To begin the customer service in my opinion is professional, always calm and helpful. One can tell that the training reflects a high level of caring from management. It comes from the top down and it shows. Secondly, the vendors they send are also experienced and professional, that is in our area of NW New Jersey. I have found that the service callers are excellent problem solvers and truly go about trying to analyze the problem. I would recommend purchasing the policy if you are a first time home buyer especially the coverage for pre-existing conditions. Even with a home inspection by the time your purchase is closing, there might be new issues that were undetectable. It's nice to know AHS is there to help. I would also recommend considering this coverage for investment property and owner occupied properties after the first year.

I love AHS. When I received an e-mail from them I didn't know that I would be very happy with them. But let me tell you that they are very truthful of what they say and their staff are beautiful. I would recommend them to everybody. The times that I've needed them they are very prompt and they send someone and they get the job done in no time at all. The people that they have sent to fix the job have been very sufficient and know what they are doing. I give them a five star because they are good. You won't be sorry to have them for anything that breaks down in your home. Thank you so very much, American Home Shield.

Recent work on home heating system - Technician was very professional and competent.

I've only used my service once and that was to check my air conditioner as a maintenance service. Service person was very good, polite and knowledgeable. I have a more secure feeling having this policy knowing I have coverage in case of problems with my heat/ac and other appliances. I am happy to have it!

Vendor called immediately and fixed problem with part he carries in his truck at all times. Therefore, my heat restored quickly and cold house rewarmed. Grateful February customer.

I had my oven go out and then I had a valve leak all in a three week time frame. Each time AHS came through even though I felt bad to have had to call two times. I am completely satisfied and so happy to have this service. My girlfriend is the one who told me about the home warranty and I signed up in August. My home is 13 years old and custom built, but I am fearful of a big expense. Having this service make me feel like someone "has my back"!

Contractor was Efficient, Timely and Knowledgeable.

American Home Shield makes maintaining my home affordable! The agents are knowledgeable and courteous, and very helpful. They listen to my needs and don't try to "sell" me something else. The companies they use for repair and service are also very professional, courteous, and get the job done right! I would highly recommend that everyone use American Home Shield to cover their home appliances.

We lost our furnace during the winter. AHS had someone out to our house within just a few hours. He tried a few maintenance items and did a nice job of explaining the different things he was doing. Ultimately, he needed to replace the circuit board for us. He had one with him, so we were warming up again in short order.

Our water heater recently failed (leaking). When looking at the water heater, we identified that the until still had 6 months left on the tank warranty. Working together, it was easy to work with AHS in getting the unit replaced. There was a labor cost to replace the unit, but the heater itself was covered under warranty. This was a win-win for both AHS and us. AHS didn't have the cost of the new unit and due to our AHS contract, we didn't have to pay the labor.

AHS could not locate a plumber available immediately for an emergency so they allowed me to get one on my own and they so graciously reimbursed me for the services. Reimbursement turnaround was less than 2 weeks - great!

Was a great experience. My pool heater was deemed non repairable and was replaced with no extra charges. New unit was current technology and much easier to operate. Tech took the time to review operating procedures.

American Home Shield did an excellent job in getting my heating and air conditioning unit fixed in a timely manner. Very professional and done quickly.

Well, I pushed the button and, magically, the garage door opened. I started the SUV, backed out of the garage and proceeded on to a restaurant for our "date night dinner". After dinner and an ice cream dessert we headed home. We got to the garage and pushed the button on the opener. Again, magically the garage door opened and I drove in and parked the SUV. The next morning a trip to the grocery store was in order. So, I pushed the button and magically, NOTHING HAPPENED. After several button pushes I kinda' figured out that the magic was gone and I was alone in my garage pondering "oh, what to do." It was then that I recalled that we had an American Home Shield service policy.

Everytime I contacted AHS for service at my home the receptionist was very courteous and professional taking care of me and my family needs. I also had a heater furnace issue at the coldest period and they contacted the servicer who came and took care of that issue. All both companies they sent was very professional and courteous. They came and service the outside plumbing piping issue. I will continue to carry this coverage and recommend anyone who don't have this coverage to get it from American Home Shield.

I've had such a problem getting my microwave fixed. First service call on Dec. 26. replaced fuse! But didn't fix problem with elec shocks when touching turntable. Second service call on Jan. 13. Tech. said could not replace stir assembly, so microwave would have to be replaced. Said I should not use it then AHS said they had found part and finally shipped to tech. It was only a new insulated cover. Tech said still not fixed. After my last call to AHS on 2/3, I've heard nothing. Hope this not typical. If so, I'll give up on AHS. Still waiting.

Our experience in dealing with AHS has been awesome. We have always received prompt responses and the service techs that are sent to our home are all friendly and extremely knowledgeable. I recommend AHS to everyone.

Simple quick and easy

I meant to give them a 5 - I think they are very good.

I have 4 accounts with AHS. Each follow up E-mail I receive from you asking me how was the service I receive recently. I love the idea you seem to care.

Technician performed repair satisfactory and in a relatively timely manner. His issue was the ordering of parts to make the repair.

Call back was not timely.

Light had gone out in two rooms. Solution was not easy to find, but repairman was able to diagnose and correct it efficiently and professionally.

I have been a customer of American Home Shield for the past two years and have been very satisfied with the service they provided. The service technicians have all been courteous, professional and highly skilled. The resolution of my problem has always been a timely one. The customer service representatives for American Home Shield are very personable and professional as well. I have already recommended American Home Shield to several friends and relatives because I feel they are an excellent home warranty company.

I have had to call AHS for plumbing and appliance repairs and AHS has been very helpful in contacting the contracted companies, to assist me in repairing and or getting the problems resolved as quickly as possible. For the most part, I have been very happy with AHS on how they have assisted me with the issues I have encountered.

During a cold snap recently the igniter on the heater went out. Repairman came out and repaired it ASAP. Very happy with the service.

Contractor replied and service the heater unit the same day. He was efficient and skillful. I was very satisfied with him.

very fast and competent

I recently had to use AHS for service. The company they assigned did not do the work, did not show-up to do their work and did not contact me until they were well past the time they were to show-up. When I informed AHS of this, I never received any follow-up. I contracted out the needed work myself, which negated the service AHS was contracted for.

My husband passed away two years ago. I had no idea which repair person to call when a question or breakage occurred. Safety was also a concern. Since I now live by myself, I wanted someone who had been checked out before I let him/her in my house. American Home Shield took care of my problems. The professional repair people fixed the things that I called about, and I haven't ever been afraid.

I had a plumbing problem on Saturday morning and was referred to a contractor that is closed on weekends. So I didn't get any help until Monday morning (and told that help would come on Tuesday). I had to call in another company to stop the water from running (double cost). When the contractor did come, he was friendly, fast and efficient. Plumbing problems need immediate attention and members should not have to wait two days with emergency situations. That is my only complaint.

It help a lot to save money and also keep old appliances repairs to good running.

The services are always provided in a professional manner. The follow-up checks allow for voice of the customer regarding satisfaction, etc.

I have had repairs on heating and air conditioning and all repairs were completed by reputable companies in a timely and professional manner.

We were having a problem with stoppages, we called and the contractor came out as soon as they could. When the first and second attempt didn't work, the pipe had to be replaced. We contacted AHS which in turn got in touch with the contractor to come back out and get the issue solved. In the past we have been serviced by contractors that didn't really appear to know what they were doing, but this time around this plumbing contractor did great work.

I have used AHS twice since joining and have found the companies who have been sent here have both been professional, clean and respectful and the only thing I would like to see improved is the time they are dispatched as 48 hrs is quite a long time to be without (as an example) air condition in Arizona when summer temps can reach 115 degrees in summer. AHS is a very good company and I joined because of my daughter. One of my better decisions. AHS keep up the good work.

AHS sent work order in and my repair request was executed the same day. Repair company was on time and very fast with the repair.

The entire process was handle quickly and efficiently. Thanks for your good service.

We have had 2 different contractors to our house on at least 3 different occasions to repair our refrigerator which is still not fixed. The main compartment is operating at too cold a temperature and is freezing the food.

When my machine wasn't working, I call them, they contact a company this come out and fix it.

Since I called for the cloth washer machine around 2 months ago, I am still waiting for the machine to be fix. It is not for the company that you send. They are very nice people and they went to fix it 3 times. The main problem is that you spent too much time to send the parts to the technician or the company who is fixing the machine. Its been 2 months and I do not have my machine working. They went 2 weeks ago, changed one of the computers and it was fine until I use it for the 3rd time. It started to beep again with another problem. Please take this not as a claim but as a fact that I am paying for an insurance to be serve as soon as possible. This is not for you to call the company that is giving me the service, but for you to expedite the parts as soon as possible. Thank you.

I purchased an old home in April of 2013. The house was totally rehabilitated but it kept the old air conditioning unit. In April it work but never lowered the temperature from 82. A technician referred by AHS fixed it. Then it started to get the unit frozen and it would not be able to cool the house. After two more visits the air conditioning system was working and cooling very good. A ceiling fan broke and it was replaced. The last one was the garbage disposal not even starting and it was fixed as well. The waiting time for getting the service was reasonable; the service persons were courteous, respectful and reliable. The quality of service has been very good.

Several weeks ago, I experienced an electrical problem for which I contacted AHS and was assigned McGee Electric to conduct the repair. In all fairness, Mr. McGee was very prompt in contacting me but I feel he forced an appointment time upon me. He called very early in the morning and stated he would be at my home in 30 minutes completely ignoring the fact that I may be busy. He also did not leave me with a "paper" receipt for the service even though I contacted him on 3 separate occasions to do so. I would appreciate it if you would not assign Mr. McGee as my contractor again.

Always responsive, very efficient. Never any questions regarding requested service

I have been quite happy with the company sent to do my appliance repairs. They are knowledgeable and courteous. My overall experience with AHS has been excellent.

REPAIR BATHROOM - Six star plus!

Needed new water heater and it was provided.

AHS has provided me with quick and efficient service. So far 3 out of 4 of the service companies fixed what was broken. When I complained about a company taking advantage of both of us, the response and reaction was handled very professionally. So far it has been well worth my monthly payments.

Our dishwasher was inoperable and required diagnostics to best understand the repair required. The technician arrived as planned and was able to assess the problem and properly repair the dishwasher. We were completely satisfied with the work performed.

AHS replaced my furnace with no hassle, within 5 days of finding out from the power company that the pilot switch was malfunctioning.

When I called American Home Shield because my clothes washer went out on a Sunday, the operator was incredibly helpful. She said that someone from a service company would call between certain hours the next morning, they did, they came out the next day when I could have someone at my home and fixed it. Everyone involved was knowledgeable and professional and I would certainly recommend AHS to friends and family.

Both contractors came out and did a professional job, I'm very pleased. When the furnace didn't work the first time the contractor came right away and said he'd stay until he found the problem and he did and never complained. Great attitude!!!

American Home Shield is an excellent company with outstanding customer service. Have had them for years and for many years previously and have been very satisfied throughout out of them!

I was told about AHS from a friend of mine who had a good experience. So after consulting with my wife we decided to try it. After all I am not what you would call a "handyman" and so I thought it would be wise to have some insurance in case something broke down. AHS has saved me literally thousands of dollars in the last three to four years. They do exactly what they promise, and are very quick to respond. Their website and personal service are easy to use and pleasant to deal with as well. I do and will continue to recommend them to all my family and friends.

Everybody I have dealt with has been super nice. The people they use are always nice and call right away and are on time.

I have used AHS several times. First time, electric. Very good experience. The Electrician did a great job. Second, plumbing. I thought the plumber did a good job but did a homeowner's level of repair. They replaced the broken pipe with a screw on piece. They did not weld it as it had originally been. I hired my own plumber to fix it. Third, drywall. Man did a great job.

Always responsive, service people have been dispatched.

I started calling I think in November my rental property ** had an issue with the heater. MJS Mechanical went. Things appeared resolved. Got another call the heater is acting up again. Called AMS they sent out MJS Mechanical again. My tenant said they thought they smelled gas. MJS told me this issue was a delay in the furnace lighting. I paid $100 to them and they did nothing. AHS sent out the LIndsey Company, I paid $100.00 to them as well. They found nothing wrong, no delay in lighting furnace. Lindsey did not investigate further but advised me to call the gas company. Had I done so this family would have been without heat for the entire weekend.

I have only good things to say about AHS and the tech people who have come to my home for repairs. I have always had people come in uniform with the proper paperwork, after a phone call setting up the appointment time. I have never felt unease with any of the people who come into my home, they are all professional and have done a great job solving my problems.

The Company that help us was excellent, doing a fast and clean work. They change the Tank that was broken, also the Toilet.

I can't say enough how the service and attention to my needs this company has fulfilled. They listen, get in touch with contractors immediately and get the job done!! I've talked to many people about them and they can't believe a company existed that does the things AHS does!!!

Whenever I place a service request, AHS is always fast, courteous and any problems are handled quickly. Have recommended AHS to family & friends.

The entire job to repair the washing machine was a total of 15 days. The company had poor communication with me. When the parts arrived on Thursday, on Friday, the repairman was to contact my daughter, which he did and he advised that he would arrive in 20 minutes. He came and left in 10 minutes, again the washing machine was not repaired. I had to wait until Monday to get the washing machine repaired.

American Home Shield even sent assistance when lightening struck my home, impacting the electricity in one of my bedrooms. I feel comfortable with the technicians American Home Shield sends to assist me and my coverage has been excellent.

Friends of our who live in other states told us about American Home Shield and how happy they were with the service it provided. We decide to look into it ourselves and then joined ourselves. We have not regretted that decision for one moment. The ease of setting up a service request, the prompt response of the service people involved and their high degree of professional service is what has kept us as members for at least five years now. We have also recommended American Home Shield to family and friends and they have all had the same positive experience.

Unfortunately, I have had to call on American Home Shield for several appliance repairs. Fortunately, I subscribed to the service because it save me hundreds, if not thousands of dollars in repair costs. All service requests were handled promptly and professionally. I would highly recommend American Home Shield for any homeowner.

Processes and Customer Svcs. seem fair and good for this type of service.

This year has been the worst in several for the Atlanta area! I had frozen pipes which were not covered (however I was still charge a $75.00 service fee to find this out). Gas Furnace was not working correctly, another $75.00 service fee, only to be told by the Tech after he had come to my home on three different dates that what needed to be fixed would not be covered and for him and his company to fix it would cost me $500. I in turn had another company come out, (2nd opinion) another service charge would be incurred if they came to same conclusion and found that the first company ordered the wrong part and now has my furnace up and running. In the end of the day I have spent several hours away from work with all the long windows of opportunity for a tech to come out and was almost shafted if I had not asked for a 2nd opinion.

Each time I experienced issues needing specialized work, I called American Home Shield and received almost spontaneous responses. Dependent upon the nature of the problem, a technician would normally arrive within a reasonable time. I once had an issue that needed immediate attention and AHS upgraded the problem to an emergency status and the problem was fixed within hours. During the seven years that I have had the warranty, I have only experienced one bad contractor who tried to lure me into paying for a service that was not needed. He was lacking in knowledge and did a poor job. I was able to navigate through the issue and hold him accountable with the help of friends that were trained plumbers.