American Home Shield Reviews

The service has been excellent. I've had a microwave repaired and a dishwasher fixed. I've had the fan motor in my heater and air conditioner repaired, or replaced recently. They were pretty prompt. I'd called in another service request and got some other company. I wish I wrote down the number because the lady says, "Don't you know you have a 60-day warranty that they had to come back out if anything was wrong with it?" So what happened was there was another noise in the fan area and the guy came out and it was just a simple wire. But other than that, the experience I've had with them has been okay. It's been excellent dealing with them.

When I purchased the American Home Shield plan, I purchased the entire baggage. It has been good for me. As soon as I notify them of an issue, I don't have to wait more than 24 to 48 hours before it's resolved. They are outstanding.

Excellent. Everybody should really get it especially if you’re like I am. I’m a senior citizen and it has really saved my life as far as financially. If you call or do it online, they send somebody out and it’s always immediately and always these people are so happy to have the job... to have been selected. This last one that I had, which was right at Christmas time, my heating went out (for Bakersfield it was a really cold snap). They came out and the first time they came they thought they fixed it but they did not. It only worked for a couple of days. And so they themselves, because they belonged to American Home Shield, came out the second time and did it and they didn’t charge me at all. They have been wonderful!!!

The gentleman sent by American Home Shield was very efficient and very courteous, knowledgeable and took care of the needs.

Long story short: We moved into our 4500sq antique home April 2013. I called AHS for handful of plumbing issues, all of which could have been fixed in 2 visits tops. Jan 2014 and I'm still dealing with the fallout these issues. What it boils down to is that AHS does not have its end client in mind, and their structure incentivizes their technicians to prolong the work and create more issues in your home so that they can come back and charge more. AHS loses out on this structure as well, so it makes no sense to me.

I have a cousin that lives in Myrtle Beach and when my husband passed away nine years ago and he came to visit me he said I needed something to help me with my home if things broke. And he recommended I get American Home Shield so I did. The plan covers everything in my house. They do fix things. I just went through a big ordeal and it took too long. But maybe that wasn't their fault but the contractor's fault. I'm glad I had them because my furnace went out. They need to check out the people they got contracted to come. Because anyone that's in heating and air and comes and looks at it for three times in nine days and can't fix a furnace needs another job. I told them but had to pay extra fee because I wouldn't let those people come back to my house because they sent someone out of Lexington. And the man walked right up to it, pulled the motor out, and told me what was wrong but had to order the part. That took a lot of time.

I have no problem with American Home Shield. They were very prompt and they serviced us extremely well.

As a retired electrician, I thought it was a good idea to get a home warranty. We have a big house. When I heard about these home shield programs, I started with another one first but when I read some complaints from some of the other customers, I started to cancel it and looked around and found American Home Shield. I tried it. So far, they respond pretty good. I only had a problem with one contractor which I complained about. Every time I have a plumbing problem, they send him back and I tell them, I don't want this guy here anymore, to send me somebody else and they do. They send me somebody else. With everybody that has come, the work has been done. I can't complain. It's been good.

American Home Shield is always very helpful, I would recommend.

The people that American Home Shield sent have been responsible, knowledgeable, and timely.

I've been with American Home Shield for several years and purchased the plan that covers most of the appliances. The first thing we had was a compressor for our refrigerator. That was good. I just had a water heater installed by them. They seemed to know exactly what was needed. I was a little disappointed, the expense was a lot higher than I expected but they said there's a new rule about water heater appliances so that is what we did. Overall it was good. I would probably stay with them or recommend them. I honestly don’t know of another company that does that.

My experience has been very good. The first time we submitted a claim, we did not get our refrigerator replaced because it was two days before Thanksgiving when our refrigerator died. It took a couple of days to get the people out there to look at it. And then they would have to check it out. I said, "Oh no, we have to have a refrigerator for Thanksgiving because we were having a house full of people." So we just went ahead and bought one. But they are great. I just love American Home Shield.

I have a home protection plan with American Home Shield. It takes care of everything, appliances, water heater. They have been good at coming out and taking care of whatever problems or needs that I have. It's a good plan.

I like their overall coverage better than others so I purchased a plan from AHS. They've been very easy to work with, very responsive. I did like one of the contractors that came out. They listened to me. And everybody else that they sent, I've been very happy with. AHS has been very good, very easy to work with.

I am satisfied with American Home Shield.

So far so good. I would recommend.

We highly recommend American Home Shield. We've had it about 10 years now. It proved to be a good choice. They are great. I call with a problem and they send somebody out. It's excellent. I had a problem about 5 years ago, someone came out for a dishwasher and took my money (at that time it was $60) and never called me back. He said he was going to order a part. I could never get a hold of him and I called AHS and told them what the problem was. They verified it and they sent somebody else out and he was fine. And that wasn't their fault. It was resolved very well. I'm getting more than I expected with them.

We were given a home warranty when we bought the house. The seller purchased American Home Shield in the beginning. I've been very pleased with the way they conduct business and make sure that their customers are satisfied. They have excellent service.

American Home Shield is a complete SCAM!. I have called them three times just tonight just to get my dishwasher fixed, and I have been on hold for an hour! When I got through to someone, I was told that this was considered a "pre-existing" condition and therefore was not covered! I just bought my house and the warranty was purchased at the same time. How would this be a pre-existing situation if I didn't know the dishwasher was broken when I purchased the warranty? They just leave you on hold forever so they don't have to deal with you and make up their own rules so they don't have to perform on their contract.

American Home Shield has been a good service. I would recommend it to others. It has set me out quite a bit over the last two or three years that I have it. It's a great service. I should have gotten it before. They are all lifesavers.

Our family have had AHS for years. Whenever we broke something, they come out and fix it. It was my daughter who first had it on her place and she had a good experience so she referred us.

American Home Shield has been quick to get people out. They're good with that. It's always been pleasant and they take care of stuff.

We have had AHS for quite some time. We used them a couple of times. We had been speaking with friends and they complained about how AHS policies had changed. We defended them, but soon found out what they were talking about. We had a water leak and they sent a plumber out. We paid our $75 fee and then the plumber called in on the repair. AHS would not cover the repair. So the plumber said it would cost $2500 to repair and re-route the lines. We argued with AHS and they were very rude and obstinate. That's great customer service. I finally contacted a plumber on my own. All it took was a new water bib outside and the leak was fixed. A whopping $93. Consequently, we have canceled our plan with AHS.

We've had AHS now for about six years or so. The AHS team have been very good to work with. We've had a furnace, a garage door opener and garbage disposal replaced and a microwave repaired. The AHS service has been a good value for us, great service for the money.

Most of the tech support that American Home Shield sent to us in the past appear to be very efficient. We've been a customer for years but I would suggest that they check their reports that go online for their suppliers.

The homeowners before us had an AHS policy on the house, so we decided to extend it because my husband doesn't consider himself very handy. So we decided to extend it and we're happy with them. We've had a couple of very large repairs that we were glad that we had it, things that would have cost us $700 to $800.

If nothing else, they are consistent ... consistently bad. It has gotten to the point where I believe I will have to sue them to get them to observe the terms of their own contract. After six (6) visits from six different technicians, and one outside electrician I had to hire when their second to last tech somehow disconnected my dishwasher from the home's electrical supply, the dishwasher STILL DOESN'T WORK (it NEVER did). When I called and explained this to them and to try to get them to finally concede that the dishwasher needed to be replaced, not repaired, they declined, claiming they needed to have a "BOSCH certified technician diagnose the problem and decide if the appliance needed to be replaced." But this raises two questions: 1) why didn't AHS send "a BOSCH certified technician" to fix my machine in the first place? and 2) Why couldn't AHS go to any of the first five (5) technicians they sent to waltz through my home to try and fix the dishwasher in the first place and ask them for a diagnosis? No answer to either of these questions has ever been forthcoming.

I had a good experience with American Home Shield. They got the job done.

We rented out a house and got American Home Shield. Our plan covered everything that we had. We don’t have sump pumps, swimming pools. We have routine appliances. So it was the best covering for what we had. The only issue I have with AHS people is that they are hard to get a hold of at times. They are kind of miserable. They don’t answer the phone. I know everybody’s that way but it’s still aggravating. We had a two-month debacle with a heat pump and the compressor went out. The guy came out and was going to fix it and then he said no, he couldn't do that and he had to have a different compressor so we’re sitting there without any heat for over a month. And the guy recommended a compressor. He arrived in town. I called him that morning to set up an appointment and he said, “No, we don’t need it. What’s in there is working fine.” It wasn't working fine. He had called American Shield and closed it up, the whole nine yards.

American Home Shield has excellent service, excellent response and excellent technicians. I would recommend them to my friends.

My experience with American Home Shield is okay but I get tired paying all the service fee.

I had a rental house in Arizona and we had to find people to help fix it so we went to get a home warranty. I contacted American Home Shield as I didn't want to look around for anybody else. It's been four years. I have no problems at all. It's cost effective. They take care of it and do what they say they're going to do. There are no hidden things with the contract. They've been very good.

We have the basic plan with American Home Shield. The last experience was terrible. Our water heater went out. I called them. They sent over Union Plumbing Company that came out and told us it would cost us $760 out of our pocket. They were charging us $150 to get a permit. I went down there and got the permit for $40. They were charging us a hundred and some dollars for disposal. All you got to do is put it in front and they take it away. We got them down to a reasonable figure after getting the permit. So we told them to put in the new one. They came and put in the new one and I found out it only had a five-year warranty. The one they replaced had a nine-year warranty. But he said, "This is all they will pay for," which I think is horrible especially when he says, "It will last you about three years." He told me all this after he installed it. And even the building inspector that came out from the city says he has never heard of this make or a water heater with a five-year warranty.

American Home Shield has been excellent, excellent, excellent. They are very good about getting the job done. When the one person that they sent over didn’t seem could do it, they sent someone else right away and they made it happen. Excellent service, excellent repairs, great people that they send over.

American Home Shield was the warranty that was offered to us when we bought our house six years ago. We didn't look for other providers because it was provided by the seller. They've been great. I've been renewing it every year. It's an easy process. However they have a few glitches... Sometimes I need service immediately and I can't get it.

We’ve had American Home Shield for 10 or 15 years. Our house is all electric and there’s two of everything – two water pumps, two heaters, so I just think it’s a good idea to have that coverage. Their process is a little complicated with the way they handle their call ins from India and places like that but other than that, my experience with them has been pretty good.

I'm more than happy with American Home Shield and I'm going to renew the contract with the two houses we have. They're prompt. They arrive when they say they're going to. And they call before they leave or when they get in the area. They say, "We're in the area. We'll be there within 15 minutes." And they're always neatly dressed, not shabby, and well groomed, hair cut and polite. Just super!! I'm SO GLAD! When I call them when I have a problem with the furnace or something, right away they call back within an hour. Then they say that they have somebody in this area and come right out. I always get the man's name and he won't even take a bottle of water or anything. I'd call back the company and tell them what a nice serviceman they have. People will always complain but if you have somebody really nice and you're happy with the service, why not give a little gratification with a phone call.

They’ve done a really good job. They always did what they were supposed to do. I’ve never had a bad experience with them.

American Home Shield is good. We're satisfied and we would recommend them to a friend.

Filed a claim for my dishwasher on November 13, 2013 and as of today, January 7, 2014, I still do not have a dishwasher installed. I have called them 2 to 3 times a week and have been getting the run around. Initially, they sent a repairman out who reported back to American Home Shield that the parts for the dishwasher that were needed were no longer available. I had to call back after not hearing from AHS to find out what the status was of my claim to find out that they were replacing it. Took until December 19, 2013 to have a new dishwasher delivered and installed.

I've never had a problem with American Home Shield. My niece used them and told me about them and that's how I got it. They've been courteous and knowledgeable all the time and answered all my questions. I've never come across anybody that was ugly, rude.

American Home Shield was the plan when I bought my house. Several years ago, we had a problem with the furnace and that was fine. They came in and fixed it. And then the technician said, "Well before we can fix it, we have to do a modification." That's what he called it. It was around $500 out of our pocket. They did that and Home Shield said, "We can't pay for this modification. That's not covered, but it has to be done." I wish, now to this day, I had said "Show me the modification." It took them about 15 minutes and they walked out with my cash. And American Home Shield was adamant that they would not help out at all. It was a real stretch for us to have that much money at that time. And that made me very, very, very angry. I feel I got took.

I've been with AHS for about seven, eight or nine years now and so far, I have no complaint. Everything has been going great. I am totally satisfied with AHS. I've referred about five different people and they've all bought insurance from them.

My uncle told me about American Home Shield so I signed up and it took me only 5 minutes. It worked out pretty good. I purchased from them a plan that covers everything from the fan, heating, A/C, etc. They have been great. I am fairly satisfied with American Home Shield.

The service from American Home Shield was good and they've been courteous and knowledgeable. I have no complaints. I first heard about them from my aunt. Stuff gets broken and sometimes we just don't have the money to fix it right away so I figured that would be the best way to do it.

We got something in the mail about American Home Shield when we took out our house loans 7 or 8 years ago when we moved to Georgia. I have the best plan that they offer. I have no complaints. They've been very great. They are very efficient. They always take care of whatever the problem is. Until we moved to Georgia and we bought this house, I never knew such a thing existed and I'm just thrilled with the service. It's worth every penny I pay for it. They are the best there is.

Overall experience with American Home Shield was great.

I have had a contract with AHS since I purchased my home approximately 8+ years ago. On average I may have one service call a year. Until recently, I never would have hesitated to refer a friend to AHS. However, due to the low quality of the service providers, increase in service call fees and excuses as to non-coverage, I will no longer do so.

Outstanding service. I would recommend them.

I've been mostly satisfied with American Home Shield.

I have lost count of how many times Greenway has been out to work on our downstairs heat pump. Yesterday they came out 2 different times and the second time left saying "well I am going to have to bring boss back in a few days to look at it. It doesn't make sense that it is not working." Well ok but the last two days have been the coldest on record and yes we have heat upstairs but not even the emergency heat is working downstairs and in fact running the "heat" only makes it colder in the house.

My overall experience with American Home Shield has been excellent.

My experience with American Home Shield was fantastic.

I got American Home Shield when I purchased my home. They have been great. Highly recommended. They have fast service, with people coming out to fix stuff.

A friend was talking about American Home Shield and it sounded like a good deal. I got the one that covers everything all the way to the ceiling fans. I've had good experiences with everything except when I had a water heater replaced. They didn't replace the unit. I ended up paying at least 50% of that which I didn't think was right because my understanding was that they either repair or replace with me paying just the service fee which is now $75. When I first started it was about $20 or $25. So that was not a good experience and I'm afraid I might have run the same thing whenever one of air conditioner unit goes down. If something happens like that, I start thinking, well it doesn't really work.

American Home Shield is a good company but there are some things I don't like. It is an issue with replacement. When I first took the warranty, I thought if things would be repaired it would get fixed. In the last couple repairs that we had, things have been fixed correctly but they should have been replaced with the age of appliances and numerous repairs they've gone through. We had some major appliances fixed and we had issues with it. I don't know if I could recommend them to other people. I've had good and bad experiences. The problem is once we had issues with some of the appliances, instantly they change their warranty. Right now they have things where before they do replace them, but it was hard to get a replacement, now they half everything on a certain amount.

My parents had told me about American Home Shield. I got their plan which covers the plumbing, the wiring and my appliances. It also covers my pump and my water well. It doesn't cover electronics. I've been totally satisfied with them, and I tell everybody about it. I'm very happy with American Home Shield.

I have dealt with AHS on several small claims and always thought they treated me fairly. That was until I had an issue with my HVAC unit. They sent someone out to check the unit, the technician said it was improperly installed which caused water to drip into the heat exchanger damaging the unit. He said the replacement was not covered under my policy but I could buy a new unit from him for $6,000. The way he described the improper installation would mean that water would have to run uphill into the heat exchanger. I don't know much about HVAC units but I know water, much like poop, will not run uphill. I got a call from AHS informing me my claim was denied due to improper installation.

I had a little problem with American Home Shield when I first started. They had trouble replacing my washer and dryer. I put in a request sometime in July and it took them until November. It has been okay, they have been very courteous and people have helped me on the way.

I've referred different people to American Home Shield as I worked for them. I was in the real estate division for 10 years, I just retired less than a year ago. I have the service plus, the coverage plus, and the basic core. I covered about the whole thing. They were very prompt in getting somebody out there and like Sears, don't have a contractor here in the area. They would have to drive an hour. So I suggested maybe they'd give me somebody else because of that and they were able to do that. They were able to get me a local person so that I didn't have to wait because it was going to be a week before that person could get here. It was my washer. They've been FANTASTIC.

My neighbor uses American Home Shield. I bought their plan which covers everything in the house. We had one series of bad experience with the dryer and Sears. But I called American Home Shield office and they switched to another vendor and they fixed it right away. My experience has generally been good.

I've been with American Home Shield for several years. I got a plan that covers everything. They have always been good so I have no complaints. They’re good for the price. I would recommend them.

American Home Shield has good service and I like them.

American Home Shield have very good service and I don't have any complaints. Although, sometimes it takes long for them to answer. I understand the company they use are busy too, but sometimes we have an emergency and they take so long. In this case I have the dispenser and he's calling the plumber for us and they just say 'No, next week' and so now I have to meet with somebody else again. These people are busy so I had to wait. Anyway, the service in general is good. I am so happy.

I've had American Home Shield policy for many years. I purchased the full coverage plan. They have been very good, no problems. I've always been satisfied with their service and have no complaints.

It's easy to work with American Home Shield.

My experience with American Home Shield was a good experience. It was excellent. It's easy to access the system and they have courteous staff.

I've been with American Home Shield a long time. I first heard about them about 15 years ago when I was buying my house. I got the basic plan plus pool. It has been great. They have been very prompt. Their contractors that they get to support the problem have been very good. They have outstanding service and support.

American Home Shield is a good company and very professional. The contractors are good so they have no problems. I have the basic plan and I'm satisfied with everything. It's been good.

My mom told me about American Home Shield and know people that had used them as well. My house was at the point where it was old enough to need it so I got it. I got the plan for pretty much everything - appliances and it even included my pool. There's been a couple of blips but overall it's been fine. I had no major issues.

American Home Shield is fine.

My neighbor had American Home Shield and she told me about it. I got the regular plan that covers the major appliances. I was very pleased with the people that have come out. They're very reputable. Everything was fixed in very reasonable amounts of time and done well. I didn't have to call anybody back. I've been very pleased all the way around. I've referred them to friends and whoever wants to listen. Because whenever I have an issue, I can rest assured that I can call them and they'll come out or send somebody out to fix whatever's broken. I know that they offer other things like air conditioning, duct cleaning, and that kind of thing. My neighbor, she had a fire. The people came out to clean her house after the fire. She went with all that and she loves it. She said that she couldn't have afforded to have everything done had it not been for the insurance.

Fast and easy experience with American Home Shield.

American Home Shield sent me some advertisement in the mail and I got the basic plan. The people there have always been courteous and knowledgeable. I haven't needed to take advantage of their additional benefits. The experience has been very satisfying.

I wanted a home warranty provider that someone I knew had used and my neighbor was using American Home Shield often so I decided on them. So far everything has been good. We had a billing issue that they called recently, and it's cleared up now. They kept calling saying that a year ago, we'd missed a payment, and we've always been on automatic deduction. We tried to resolve that, and they were going to have to bill our trust fund, and make excuses as to why they waited that long for the bill. They must have decided that they were going to try at their own will. It was a big mess but we got it straightened out and I finally asked to talk to the manager. They were calling like a credit collector. That was very irritating, but that's the only negative thing that we've had.

We had American Home Shield before because of the motorhome that we had then. They offered motorhome protection deals, and it helped keep the maintenance less costly. We found it worked for us. This house was at the age where the original systems were going to fail in 15 to 25 years. I took out the plan with American Home Shield and it has worked very well for us in this situation. I've been nothing but pleased with them. My only caveat was when the air conditioner was failing, it took them coming back 10 times last summer. Until the air conditioner failed, they did not replace or repair it. They didn't charge me anything after the first visit. It was a monumental inconvenience to have to be here for more times before they finally fixed it.

I'm a realtor and have used American Home Shield with some of my closings. I've been a customer for 10 years. Sometimes there were things that I had issues with that they didn't repair, but was in the contract. A couple of times I've thought about moving on, but I've had such good service it's not worth the change. I usually submit my claims online and it's an easy process. I enjoy the service and they've been able to accommodate me. It has been excellent.

I have a property that I am putting in for rent and decided to put some type of home protection on it. A friend told me about American Home Shield and went with that. The service is excellent. The only complaint that I have is the contractor that they sent out there. I just had a situation where I had a problem with my pool area. My tenant called me about it and AHS sent out Green Valley Pool Services. They went out there a few days after they were called and it took them a long time to fix the problem. After they were able to fix, we were still having problems with leakage on the pool area. My tenant told me that it still leaks. It wasn't fixed that well. So we finally had someone do it again and finish the job and they finally got it done.

I am a realtor, I would recommend American Home Shield to all of my clients. They are professional and responsive. They get the job done.

I like the thought of almost like having a warranty on my car. I would hate to buy a brand new car without having any warranty on it. When we bought our new house that we're in now for the last 10 years, two months into the purchase of the house, we had a roof leak that was not covered by the contractor because he said a bird built a nest so he wouldn't pay for it and our bill was like $5,500. Thank God, we had American Home Shield. They've been very good. Most years, I don't use it at all. They deal with really good contractors and we'd never had a bad experience with any contractor coming out. It's always been really pleasant. I'm a very satisfied customer.

I purchased a basic plan from American Home Shield since my mortgage company required me to only have the basic ones for the first year. I've got a couple of issues with some of the people that they sent out because they are not motivated to replace parts the first time they come. They want to try to fix things so they had to come back a couple of time which is a little inconvenient because I take off work, but as far as American Home Shield goes, they have been great. They have been beneficial to me. Others should have them too.

We've been with American Home Shield for probably 20 years or more and we've never had any problems. American Home Shield has been very good. We would recommend them.

I have an American Home Shield plan that covers my house and my septic tank. My dealings with them have been okay. The only thing that I've had a problem with was the plumbers that they sent out twice claimed that they didn't get the check. But they did get the check and cashed it even. I was not happy with the plumber not letting them know that I had paid them because that took me a few hours both times. But American Home Shield has been quick and my experience with them has been fine.

We highly recommend American Home Shield. We have told our daughter about this company, as she is about to buy a home in the near future. We've had American Home Shield for several years, and their team has been perfect. They are very professional.

I'm a realtor so I've heard of them for quite some time. I have used AHS before and have clients who used them before. So far I have used them to repair a toilet and half bath and just recently upstairs heater stopped working and they came out and fix that. Both were done very well... one time - I didn’t have to keep calling to get them to show up. My appliances and heat pumps are covered for $499 a year and it has been a good experience. I have been very pleased with them.

When I deal with a person, it’s always good, but there are some hiccups in their website where I had to pay for a service call. If the questions had been asked differently on the website, the call would not have been initiated. But for the most part, American Home Shield has been fine. On my current program, I've been fortunate enough to have the same contractor come out on some electrical calls. The calls were all different but they came out with the same contractor and that was nice because they already knew the house and there wasn't a lot of time wasted that way. That part of it really made a difference. American Home Shield is what it’s supposed to be, not a hassle.

We've had a really excellent experience with American Home Shield. We've only had to use the insurance on it once and we had a bad water heater, and it's been fine.

I've had American Home Shield for 10 years and been happy up to this point. Right now I'm aggravated with them. I feel like I'm on hold an awful lot on the telephone and treated like another number. I had one person come out here for a leak that kept coming in to my living room. Five times they had a plumber out there and I kept telling him it wasn't the toilet and each time, they wanted to charge me a service charge to come out there. What happens is it would get fixed but then over time, pressure would build up in the pipe and it would start leaking again and they would want to charge me the $75 because it had gone past the 30 days.

When we bought our house they had American Home Shield and we just kept it. We've taken advantage of the additional benefits. We bought a dishwasher and did an upgrade off of that. When we had to get our gas line replaced, the gas line in the house itself could not be brought up to current requirement and American Home Shield replaced it all at no charge to us. That was great. They have been very good. Our experience with them has been very positive and responsive.

I am very satisfied with the service I'm getting from American Home Shield. Absolutely more than what I expected and no matter when we call, what we have it's treated with the utmost importance and by professionalism. It's just been wonderful. I've recommend them to so many people.

When we were buying a house 15 years ago, our real estate agent suggested getting a homeowner's warranty and gave us options at that time. She said, referring to AHS: ʺI use this one at my house specifically but I'm not endorsing. I'm just saying this is what I think would be a good one." I said okay. I trust her because she's a friend and that's why we went with them. So far I've had plenty of service calls and have had no problems with them. They're always dependable.

I've learned about American Home Shield through a home sale many years ago. They have been excellent in answering our concerns. I never had a problem with them. They've always done what they said they are going to do. But I've never have had anything replaced either, just worked on. It’s been very good. I would recommend them to others.

I have been with American Home Shield for two years, and this is not the first time that they have provided me with poor customer service. My situation is as follows - I bought a brand new refrigerator two years ago. I have been without a refrigerator since 12/16/13; I called America Home Shield to request service on 12/17/13 because it was not working properly. They sent a technician a few days later, but he had to come twice because he could not figure out what was wrong with the refrigerator, nothing was done. Then last Thursday 1/2/14, another technician was sent, and he was not up to date on the situation. As of today, I haven’t received a status on my situation from American Home Shield or the technicians. Every time I have called American Home Shield, they do not know anything about it. About 7 months ago I had this same problem, and I waited three weeks for them to fix it, but this time it has been worse.

I got an American Home Shield warranty on the house when I bought it 10 years ago. I haven't had any problems. My experience with them has been good so I would recommend them.

I would recommend American Home Shield to everyone. They're good, helpful and it's worth it.

I'm a realtor and I believe in home warranty protection so I purchased The Flex combo plan from American Home Shield. I always refer them to my clients. I have a client who have had a negative experience but my own personal experience with my own policy has been good. It has been a positive experience all throughout.

Within 24 hours of filing this complaint AHS resolutions department was in contact with me. We came to a resolution that day which was covering item and reimbursing me the cost. It is sad it took this measure however I am happy to say it is over and done.

I bought a plan from AHS for my house and pool. I have called them three times and the first time was very good. The last time has not occurred yet and the one in the middle was not very good because it’s been over a month and they have not really taken care of the problem. I think AHS is a very good company, a good concept, but they need to qualify the vendors a little better.

I first used American Home Shield in 2004. I saw it in a paper and I called. My experience with them is good. And I think it improves over the years. The past two years was real good. The technicians arrived very promptly and they performed a really good job. I'm happy with American Home Shield.

Satisfied with the service I get from AHS home warranty.

My last experience with American Home Shield was extremely complex. There was a problem with an air conditioning unit. It took 12 days to have it resolved. There was a part that had to be ordered. Trying to get information about it from American Home Shield to the contractor that was assigned in this was very difficult. I had to speak to people at American Home Shield at least for 10 minutes and in some cases I was transferred over to somebody else. My wait time at times had been up to 40 minutes. It was pretty tough. It got fixed eventually. I'm happy it's working and I have that coverage but I was not that pleased with their call center. It's a good service but needs a lot of attention.

It has been two years since I've been a member of American Home Shield. I have filed claims and they have been very good. The serviceman explained what he was doing and what the situation was.

I got an advertisement in the mail from American Home Shield. At that time, I wasn't aware of other companies as that was the only one I received. I took advantage of their benefits as far as referring several people to them. However, the discount program doesn't work for California. It’s excluded. So that was a little frustrating. If you’re going to refer somebody, you should get the benefit no matter what state you’re in. I haven’t been happy with some of the people in companies they contract with but the American Home Shield staff is very courteous, very professional and very responsive.

When I signed up for the AHS plan, we have an electric water heater and it's backed up by solar and it didn't say anything on our plan about not having solar included. So when we had trouble with the heater, they said the solar is not included and told me to look in the contract but I couldn't find it there and the people that I spoke to was just so rude. I actually sent a letter but never heard back. We've also had good technicians who did some things on our appliances and they were all very good and very nice. Overall, we've had good and bad experiences with them.

Our experience with American Home Shield has been great. Everything was good. There was just one time that I did call the plumber back after he was here the next day or so because the hot water quit working and he told us we had a 90-day warranty with it. There were no problems but he wouldn't come back and he didn't call us so that's the only problem I have. My husband turned the switch off--reset button. He hit the reset button but we didn't know and they wouldn't help us. But American Home Shield is great. They were nice. They were on the ball. They got a hold of somebody right away and the plumber called. There’s no problem as far as American Home Shield. I had another company before and I would never go with them again but I highly recommend American Home Shield.

I heard about American Home Shield through my realtor and purchased the $800 to $900 a year plan, the one with everything included so that I wouldn't have to come out of pocket as much money for home repairs. Everything has been great with the American Home Shield team. They've been very friendly and helpful at times we need it.

My overall experience with American Home Shield was worth it.

I've had a home warranty for many, many years. I had another one before and then went with American Home Shield. I've been with them for 15 years. They've been good. Sometimes, it takes longer than others but a lot of that depends on the technician involved as you're getting service from the technician.

I have some friends that had American Home Shield and their experience was very, very good. I live in a neighbor that the houses were built all the same time, about six years old. All the water heater seemed to be going out and I don’t know what cause it. I got scared because last time I bought a water heater I paid $175 for 55 gallon, but now they are like $1000 installed. It made me take aware that could happen to me too here, so that's why I went with American Home Shield and I've used it a couple of times. My experience with them has been very good. They have prompt service. I'm very pleased.

The American Home Shield experience has been decent. The person that came to fix the refrigerator had a part that was defective so he had to come back several times later. There were two occasions. The person that did the work was excellent. It was good.

I like American Home Shield. They were great.

I've been with American Home Shield for 10 years or so. I didn't know of another home warranty provider at that time. So far, the regular plan where they come out and fix things has been very good. I cancelled the American Home Shield Maintenance plan, I didn't like that. They were supposed to come twice a year and check your heating and cooling system and make sure that you are not having problem. I got that in June and whenever I would call them, they could never get anybody to come out in this area. But the regular American Home Shield was fine.

When I moved here, my daughter already had American Home Shield, so she thought that would be the thing for me too. Their service is excellent and they've done a great job. I have also taken advantage of additional benefits as one of their customers a few times. They were always been very prompt to getting somebody out here, but I did have a problem. This Thanksgiving my furnace went out a night before Thanksgiving and I contacted American Home Shield. I swear they did everything they could trying to find somebody to come out and fix it even on an emergency, but nobody would come until Monday, but sure wasn't American Shield's fault because they really tried. They had somebody here on Monday morning. They did the best they could so I have referred them to people.

American Home Shield is easy to work with. They do exactly what they say they will, pay for any repairs and give you a deductible and it's simple and straightforward. I've had a contract with them for three years and the claim process is easy.

I'm a realtor and heard of American Home Shield from a sales rep. I got the Flex Plan. So far it's been really good. They send out good people and get the job done.

I've heard about AHS first from buying houses in the past but I didn't realize that you can opt to have it if you already own a home. It made me want to do it because stuff is expensive and there's a lot that can go wrong when you have a house. I submitted one claim to them and it went well, very well. They were prompt. They were punctual. It was easy, no problems.

When I refinanced I was offered American Home Shield and I've been very happy with the service. When I've called they've been very helpful and when the service person comes out they handle it. I've recommended them several times. It's worth the price. The person who handled this has really done a good job.

We've had American Home Shield for ages. They're extremely courteous, more than helpful and made sure always to give a phone number to call back if we are not satisfied. I have referred people several times. I've always been satisfied with every time they ever came out. They are always nice to talk to on the phone, make appointments just as soon as possible and do exceptional work. They did our thermostat and our washing machine. We just had all kinds of things breaking all of the sudden. They're awesome! They are really a great team to be with. I do appreciate them.

My daughter has had American Home Shield for many years and she highly recommended it when we moved out to Arizona. We have homes in both Illinois and Arizona. Because you’re not always there, it’s a good thing to have a warranty. We had had another home warranty when we bought a house. The realtor purchased it for a year for us and we didn't like it at all. Whenever anything happens, they didn't cover it. I was complaining to my daughter and she said, “American Home Shield is really good.” So we switched over and the few times I've had an issue, they've taken really good care of it. I absolutely had a great experience with them.

When we bought our house, the previous owners had American Home Shield. We kept the policy and paid it. It's a basic plan that covers most everything. We've called them several times every year and they send good people out here to do the work. They have replaced the microwave for us and we got a very good microwave, a better one than what we had before, and we only had to pay a minimal difference. They were good about that. We've had them for 8 years and have been very satisfied. It's a good insurance to have on your appliances, plumbing and things in the home that matter and they get somebody out here pretty quick. They're a good company.

American Home Shield is not perfect but I would recommend them. Overall, it is very good, reliable.

I've had AHS for quite some time. Their service is very good. If you talk to someone at American Home Shield, they are courteous and efficient. Sometimes I'm not happy with the contractor that they are doing business with but when I get back to AHS about it, they straighten it out with them. I would recommend AHS to anyone.

with them on the phone. And the people they send that are part of their network are professional. They get in, they get it done, and they get out. I've been pleased with them. The experience was quick and pleasant.

I've had American Home Shield for a while. I received something in the mail and I just went ahead and enrolled in it. I didn't know of any other home warranty provider and also, one of my friends had had it before. So that's why I went with them. Supposedly, the plan that I have, everything is covered. Ever since I went with them, I have never had a problem. Whenever I call, they call me back in less than a week and set up an appointment. Now, this last time, it took about a month to get my water heater. What made it so long was because the date they had set the appointment to check the water heater, my daughter who is a diabetic had an appointment at the clinic. And I didn't want to miss that appointment. I wanted to go with her to that doctor's appointment.

We've had American Home Shield for three to four years now. We have the basic plan for one home and the preventative service plan for the air conditioner and heating. We've had good results and people coming out and fixing what we need fixed. It's fantastic and outstanding! Their customer service is very good. Every time I call in a problem, they give me immediate response 24/7 and there's always somebody to call me back the next morning just to let me know or I'll get an email from them to let me know that they've got a contractor that will contact me. It's great service with the contractors that are around this area, no complaints so far. I try to recommend them any chance I get.

I would recommend American Home Shield as it's an excellent service.

Everything has been great so far with American Home Shield, but when you had to order a part and the part is not something that's in stock for the service technician to get his hands on, you have to go through them. They have to order the part and say the service technician has the part or can get it; they don't want them to do that with the technician. They want to get the part themselves so it may take another week and a half longer, where the service tech can get the part quicker.

I heard about American Home Shield through a friend and that is why I decided to get them too. It seemed to fit my needs, so I decided to give them a try. I have problems with a septic system, and that was covered, but only under my first year. They didn't tell me about that when I called, so they sent a plumber out, versus me finding out through the plumber, that the septic wasn't covered. So I had to call them back. Overall, it's been a pretty good experience.

When we purchased a home before this one, American Home Shield was the insurance that was purchased for us. And we have maintained that insurance ever since. We've had it for at least 11 years. Last year we didn't need them but this year, we've used them to death. We've had more things go wrong. It seems like it's been a multitude of things that has happened. Everything was taken care of. They've always been prompt and gotten people to respond to us within 24 hours. We've always had a good experience with them. That's why we keep paying our premiums. The only complaint I might have would be going through the automated system, but everybody has them these days.

American Home Shield is wonderful. I've had it on four homes and been with them for over 20 years. It has been an amicable experience with them, and I have been very satisfied.

American Home Shield has been great. I have had a really horrible year and they have been wonderful.

I’m very satisfied with American Home Shield. I’ve had them so long. They’ve been courteous and able to answer any questions I’ve had. The experience with them has been great.

We have American Home Shield and we’ve had to deal with their reps several times. They’ve been courteous each time. Everything is what we have planned. We are fairly satisfied with them, I just don’t appreciate them going up on their charges about once a year.

I always get quick response from American Home Shield. I don't like the computerize thing. I'm kind of old fashion, but I always get quick response on my service calls and on the most part, most of the service techs have been very good. We have one very bad experience but other than that, everything has been okay.

I've had American Home Shield for one year. The experience has been so far so good. I've processed a claim and there was no problem whatsoever. They are customer service friendly.

I've known American Home Shield for years. I'm an electrician by trade and have known people who have done work for American Home Shield. So it was like, "Hey you know these guys are straight up, I go and check it out and do a report. If it's this, then they cover it, if it's not then they don't." That was what I was looking for. So far they have been very good.

American Home Shield is okay. I had them a long time ago and they weren't very good. And then I tried them again and now they're much better than they were before. There was only one thing they didn't do. I ordered the furnace preventative maintenance contract for $150, and the guy that came out, is a different plan, American Home Shield inspections when they inspect your furnace for the $150 you pay upfront. He marked two things that were wrong. And then the guy that came out to fix it said, "Oh, nothing's wrong." So I called American Home Shield and nothing was done about it. They never did anything. They just said, "Well, call back." So there is like a disconnect between this preventative maintenance and the other one there. It's kind of a weird thing. I never did follow up. They said, "Well, you call over there." And I said, "Well, the man that came out was a licensed guy. We paid him $75." Then the guy that came out said the other guy was crazy. And I said, "Why did he mark it down?" Because they're independent companies. I guess that's the way American Home Shield was working. So that was the only problem I've had so far.

My experience with American Home Shield is good, but there is one thing that is frustrating for me that I'm not sure if there's a way to fix it. One time I had something wrong with my air conditioning unit. It wouldn't happen all the time so I called American Home Shield. They set up a guy that can do it. He came and did a maintenance checkup and he said everything was running fine. I told him about the problem, but he told me there is no way to see. I said, "Well what happens if it happens again? Do I have to pay another service charge?" And they say I have to talk to American Home Shield. The next day it happened and I had to call them up and had to pay another service fee and it's not my fault. Other than this I had called for a timing issue which worked out fine.

American Home Shield was recommended by the realtor when I bought a condo. I'm not sure which plan I got, but it pretty much covers everything in the condo itself. Whenever we've had an issue, they pretty much have come out there. I had an issue once about two years ago where they sent the wrong type of vendor out there and the issue didn't get addressed until this year because I was not aware of it. But besides that, it's been good. It's been worth the money that I've invested in it.

American Home Shield was part of the package of the mortgage when I bought my house a couple of years ago. The one I have covers all the inside stuff. Their system works good. Other than when I called to get my freezer fixed, AHS worked very well. It’s well worth the money.

I received good service from American Home Shield. Their vendors are reliable and always show up on time. Call to schedule the appointment and they follow through. Definitely, they do a good job.

It is frustrating. The three times that I've had to call them for issues, I've waited on hold anywhere from 40 to 50 minutes before someone picks up the phone which is ridiculous, especially when I'm at work. And the other thing is my heat had gone out. It was winter and it was quite cold. I didn't hear back for two to three days. So finally, I called the carrier, the vendor, directly. I said, "Why haven't you reached out to me?" This was at 8:00 in the morning and she said, "It's funny you're calling. I just got the email from American Home Shield about 15 minutes ago." So it took them three days to reach out to the vendor to tell them to come out and I had no heat. So I have a problem with that.

I bought my house in Feb 2013. By July, the hot water heater died. I called AHS. They had someone out the next day. Although it wasn't replaced until the next week that was my fault due to work schedule. It cost me $60 and the men were very professional. I have hardwood floors, not one scratch on them! I did have issues scheduling my central unit maintenance this last time for fall but it was a misunderstanding and was no problem. There's always going to be pros and cons to everything.

American Home Shield is a great value. With the price of electronics and stuff, I figured it would be a good thing to have a home warranty. I heard about American Home Shield from my girlfriend's brother because he had it. I've had it for three to four months. The claim service through American Home Shield was great. But the actual company that I dealt with wasn't. It wasn't very fast. It took about a week or more to get my furnace fixed in the middle of December, which was an inconvenience.

My plan is for everything but not the appliances. American Home Shield has been very good, very courteous and helpful. My heat went out and on Thanksgiving, they got somebody out here so that was awesome.

My plan from American Home Shield was for the appliances at first and then I purchased the preventive, seasonal to check the heater in the winter and the AC during the summer. My sister referred me. When you call, they do try and get somebody out here to look at the problem.

We decided to get an expanded plan for all our appliances from AHS because a friend told us about everything that they cover and their price was right. They send out representatives who are neat, polite and on time and we've had a fantastic experience with them. Overall, getting the service men here, getting it taken care of, and getting through to the right department is a lot of help. I have referred them to a lot of my friends.

When we first bought our house back in 1995, there was a Home Shield policy on the house. We used it for a while and then let it go, and I had decided it might be time to use the program again. I have a neighbor that is in the insurance business and I called her to see which one she would suggest. She suggested Home Shield. I chose the very basic one - just for the home. I have also tried their discount program with the air conditioner. I've been pleased so far.

American Home Shield has been very responsive and it's an excellent service.

We had a plumber here that charges $871 to install a sump pump that we already had. And I determined that I was never paying a plumber $871 again. So I got a home warranty from American Home Shield. My daughter recommended them. The experience has been very positive. They're very quick about sending somebody out. And I really appreciate that.

I found AHS online. I had heard about them from a friend who recommended it to me. I’m a single mom in a big house and I wanted to make sure that the house was safe. AHS service has been great. They were very quick.

I've heard about American Home Shield through advertisement and then word of mouth. Just looking at the research they had a good track record and people I know was using it. They have been pretty good. I have one problem and they had to fix my gas stove and it's good, and I got to get back to them on that.

We had AHS several years ago. We quit when my husband lost his job but took it back again because we felt like we needed it to keep our house. Service has been very good. It took them a little longer than what I like to get my appliance out here, but other than that, it was okay. It was worth having the policy with them because they pretty much stand behind what they do.

I love AHS. They're wonderful. They do everything they need to do. I've been very happy with them.

I heard about AHS from a friend. I've been told that that it was good, affordable and sort of reliable. I had a different warranty with other companies and figured I’ll have just one for everything than pay the same for each one appliance and so far so good... They had to fix my problem over the last couple of months, they keep on coming to the house and that's fine. They take care of the problems right away, so it’s really good.

I have an AHS plan which covers my systems and appliances, and dealing with them has been great. The few times I've had to put claims or I've had questions, they have been awesome. They are very professional and courteous. They answer any questions that you have. They give you a call back. It has been four years for me now since I've been running my home and used American Home Shield. I told my son and my sisters about them. It's just been a great experience.

I didn’t choose AHS but it was provided as part of the sale of the house that I bought. I decided to stay with them because their service has been good so far. The claims process was easy and the reps are courteous. It’s a good insurance policy.

I'm satisfied with my experience with American Home Shield.

We've been in the house for a while and thought it would be a good idea to get a home warranty. A friend of mine recommended American Home Shield. So far, it's been great. I've filed claims twice. I'm very very happy about the whole deal. Thank you.

So far it has been a pretty good experience with American Home Shield. Some friends recommended them so we purchased a combination of their plans because I know that our pool is covered, our appliances and stuff in the house. We filed a claim for a leak that we had in our bathroom and it just went really smooth. We filed a claim, the company called us same day, they came out, they fixed it and they are able to do it quickly.

Usually the first person American Home Shield sends out doesn't work out and the second person works out very well. I don't know if it's the part of the town that I live in... that these people are serviced for this area, but I have noticed a little tendency towards that.

American Home Shield was recommended by a neighbor. I got a home warranty because I just wanted not to have any big surprises. I got the plan with $125 co-pay. I haven't dealt with them directly. I used the website to schedule any appointments. I've been pretty much satisfied with the service. I think all but one of the people they referred was very good and professional. The experience has been very good.

I work for a mortgage company who offered discount for American Home Shield to us as employees. It took a while for me to get into home warranty but I thought it’s the smart thing to do so I purchased the best plan they offered (or maybe it is the next to the best plan). I have everything in my house covered in the plan. What I like about the plan is having a total coverage at an affordable price. I have recommended them many times and I even have a friend that I led to American Home Shield to work for them. However, I wasn't pleased with my last experience with them. They did a good repair to my dishwasher but it took them a week or two to get the required hose and had to reschedule to come back.

We purchased warranty when we bought our place. So far, we've had two problems and they’ve treated us good. We called them, they came in and replaced two of our items with no questions asked. They’re fantastic. I recommend them to anybody.

I am happy with American Home Shield. I get immediate repairs when I need them. I have already told several people about how great this company is.

A friend told me about American Home Shield and I got the plan that covers everything. The people that they sent out are really courteous and they are really good. They know what they are doing. I have recommended them to a couple of my friends.

AHS have always been very responsive and service has been good. One thing I like is that they let me request the same people back again so that I'm not getting different service people all the time. It's worked well for me when I moved into a new neighborhood and knew no services in the area that I could call them and they always took care of whoever needed to come so I didn't have to worry about hunting for services.

Everybody in the family has American Home Shield. We first heard about it through my son-in-law who is a real estate agent and our house is 20 years old. My daughter-in-law also has it. We just figured everything was getting a little age on it and just to be safe than sorry. We've had it for about a year. And so far, we've had to have a water heater replaced and our heat all in one month in November. We've had no problems with them at all. And our air conditioning went out, too, in the summer. Everybody has been very polite and very punctual, very friendly. We have recommended them, I think all of our neighbors are getting it after the first year.

I am fairly satisfied American Home Shield. They do a great job but the price is high.

I've had no problems with American Home Shield except with the scheduling but that’s been taken care of. I went online for an appointment and someone called me back and made the appointment. There was just a minor mix up and it was fine. I would recommend them to a friend.

I had American Home Shield's service people twice and they had been wonderful. Whatever happens in the house, the subcontractor calls me. And right before Christmas I had a plumbing situation. They came right out, took care of it and very nice. American Home Shield has been professional, efficient, and took care of the problem. They are good. I had intended to keep it for as long as I can.

It was fine. Everything went as it should've went.

I got the minimum plan from American Home Shield, the one for like $53 a month. They've been good. Everybody was prompt. It's okay. I don't use them much because of the $100 deductible, not unless it's emergency or something. I recommend them all the time. It's a beneficial program.

My daughter got me acquainted with American Home Shield. I got one for I thought it would be a good thing to have. Their people have been very helpful. AHS have been very efficient and on time. They have been very good. In fact, I already have recommended them.

AHS and its team have been excellent. If it weren't for American Home Shield I don't know how I would have been able to replace some of the things that they did replace or even repair. I was also able to take advantage of additional benefits when I referred my family member a year or two ago. I am extremely satisfied with AHS.

I worked for a division of manpower and their parent company is a client of ours, Service Master. I had purchased other plans from other companies in the past. We already had one issue that was fixed. The only thing I don't like is that when I do call in, it takes a long time to get somebody. They really need to add more people onto their customer service team or change the shifts or change their technology. It's one of the three or all but it does take an extended period of time to get somebody but when you do, they're great. It's fantastic. They're terrific. I'm very happy! I had a problem already and it was done very well, quickly and within reason. Everybody worked to get the part to get our issues fixed.

I'm in real estate and my company has a relationship with American Home Shield. I went with them as they have a better program. It took effect immediately. The experience with them has been really positive.

Most of the time, American Home Shield seems to be on point but sometimes some of what they cover is not clear. But I'm satisfied just the same.

It was back in 2013 when I heard of American Home Shield. I like it, it's good, and their staff are courteous.

I have had a different company at my other house. When I moved here, I looked on the internet and American Home Shield sounded like the best one for me. I recommend having your company for anybody that has a house. A lot of people have never heard of such a thing. They go, "What do you mean you got a warranty on everything?" And I say, "Well, it comes in handy especially being a widow with just social security." It really comes in handy to get things fixed. The only problem I've come across is there is a place right down the road that works on furnaces. They worked on mine once and they said that AHS pay too slow so they wouldn't fix my furnace anymore. So I had to go a long ways away to get another company.

American Home Shield have been great to work with through the last 10 years.

They have been very great and timely. I would recommend American Home Shield to family and friends.

It was through RE/MAX where my sister is a realtor that I heard about American Home Shield. And when we bought our house, we bought it a Home Shield at that time. We have a combo plan now. We've used it a few times and it's been fine. We haven't had any problems at all. It's a great thing for us and I recommend it. I still work with my sister in real estate so I know what good it does.

I used to rent out houses and one of the realtors told me about American Home Shield. I purchased the maximum plan that I could get. I used them for their basic purposes. As far as if I had a problem, I call them up and they come out here and take care of it. It's an excellent service.

I've had American Home Shield ever since I've had a home (about 18 years). I've had them off and on through the years. My experience with them has been good until this last one. We were charged a fee, a deductible, for calling the company but they couldn't fix our problem. I did call them but they said that's their policy.

A realtor back when we made our house a couple of years ago told us about American Home Shield. We did not know who to go to so we made a decision and went for it. We haven’t dealt with them very much, but they have been fine. They've been good so far. They've done what they are supposed to do and met our expectations.

The owner of a house that I rented in Northern Virginia had American Home Shield. Whenever anything went wrong with the home, he said, "Well, let me call my insurance company and they'll come out and take care of it." I was working at the Pentagon at the time, and I rented a house. Since then, I had lived in three places and have kept American Home Shield at each of those places. The quality of service was the deciding factor for keeping them. Anytime that I had an issue, they took care of it. They do a great job.

I'm in the automotive industry and I know what the extended service contract potentially cost a consumer, so when my bank offered a special for some of the major appliances and systems in the house, it makes all the sense in the world to do it. The American Home Shield team has been great. I have no issues with them. In fact, they are very prompt when I call and have an issue.

We had American Home Shield many years ago. My experiences with them throughout the years have all been good. No issues. I would recommend them to others.

We've been very pleased with American Home Shield. Had them come out for our disposer, and then the sink and did a good job. And then, another gentleman came out and did our refrigerator in our garage and got it up and running so we’re very pleased with that. They come within a reasonable time and they were able to take care of our problems. AHS is a good deal for your money.

We've been in the house for seven years. I had another company the first year and then I got American Home Shield since they gave me a better rate. The claims process goes through really quick. We usually get someone here within a day or two. My experience with them has been fantastic.

We would not refer American Home Shield to a friend. Their representatives have been good, but their vendors suck and aren't very good. We're northeast of Tampa and they send vendors from all over Tampa who don't want to come out here and do not do a very good job and aren't happy when they have to come back three times. And their air conditioner guy was a suspect. They're great for appliances and inside stuff. But that's it.

I have been playing around online and saw American Home Shield. I've had very good experience with them. When I called them for repair, they were very good, excellent.

I found out about American Home Shield when I bought my house. For the most part they were able to respond to my questions. When something is wrong, they come back and try to get it right. AHS is a good investment.

The AHS reps were very helpful. I would recommend them.

I heard about American Home Shield through the mail some years ago. I purchased a plan which includes everything. AHS itself is very, very nice. The people are very, very friendly, very nice and very cooperative and very professional. But sometimes the people that they are connected to, the people that they send out to me are not the very best for what I paid my money for. But I love American Home Shield as a company. I've recommended them to quite a few people. I just don’t like some of the people they sent out. Do they get the very best people that they could find or do they get mediocre people?

I would recommend AHS to anyone who owns a home. That's how I found out about them, a long time ago through a coworker of mine. At the time, I got their basic appliances services and I haven't had any problems at all with that service. As a matter of fact, I even had my mom's home set up through American Home Shield. I recently had them to come and do some work here at the house, just basically maintenance, and everything has worked out just fine. I don't have any problems with them so far. Just excellent service.

AHS said they’ll send someone out here because I had a leaky faucet. They say somebody’s coming out tomorrow. Today or tomorrow, any time of the day they’re coming out. Now I got to sit in the house and wait for them to come another day. For the last six times, the faucet is not fixed. It's getting worse and I have granite. I’m getting ready to get me a lawyer. The people keep on coming here, vans keep on coming here and doing something and it’s still no good. It’s leaking, leaking, leaking. I’m taking a day off from work tomorrow. I took three days off already. I might lose my job over this faucet. I don’t go to work, I don’t do what I’m supposed to do. This faucet should have been fixed. The people should have put a new faucet and forget about it.

American Home Shield is very efficient. One of our friends has had them for about three or four years and she was very satisfied with them. She recommended us to them. We pay around $53 for the plan we took, and so far, it has covered just about everything. We've used them five or six different times and every time, we've had nothing but positive results. There was one time when the technician that they sent out said he could not really handle the problem we had. So I figured, "This is going to be a major problem for us." Because I travel quite a bit and my wife works a lot, nobody was going to be in the house. Also, this particular technician wanted me to be very specific, like give him the technical term for what he was fixing, like our shower or something. In this household, we'll be lucky if we know the difference between a hammer and a hacksaw. So we had to go back and forth and I wouldn't consider that negative because we've been highly satisfied with the service we've gotten.

My experiences with American Home Shield have been very good. I can't really complain.